loc string | api string | lastmod string | changefreq string | priority float64 | sitemappart string | locale string | bundle string | page_id string | release string | title string | description string | keywords list | breadcrumbs list | html_content string | page_content dict | clean_text string | rich_text string |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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"Proactive Service Experience Workflows",
"Proactive Service Experience Workflows reference",
"Glossary Proactive Service Experience Workflows",
"T"
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"title":... | # TMF 621 rest API
A standard API that is used to create incident records from external systems, enabling integration with network management systems.
| ---
title: TMF 621 rest API
description: A standard API that is used to create incident records from external
systems, enabling integration with network management systems.
keywords: []
breadcrumbs:
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"Proactive Service Experience Workflows",
"Proactive Service Experience Workflows reference",
"Glossary Proactive Service Experience Workflows",
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"title":... | # trouble ticket notification
A feature that sends notifications to third-party systems about incidents or cases created in ServiceNow, either reactively or proactively.
| ---
title: trouble ticket notification
description: A feature that sends notifications to third-party systems about incidents
or cases created in ServiceNow, either reactively or proactively.
keywords: []
breadcrumbs:
- Proactive Service Experience Workflows
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- Glossa... |
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"Glossary Proactive Service Experience Workflows"
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"title":... | # W
Glossary terms are grouped alphabetically.
| ---
title: W
description: Glossary terms are grouped alphabetically.
keywords:
- glossary terms
breadcrumbs:
- Proactive Service Experience Workflows
- Proactive Service Experience Workflows reference
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---
# W
Glossary terms are grouped alphabetically.
|
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"Proactive Service Experience Workflows",
"Proactive Service Experience Workflows reference",
"Glossary Proactive Service Experience Workflows",
"W"
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"title":... | # workflow studion
A tool used to create and modify workflows, including subflows for different assignment groups and levels of escalation.
| ---
title: workflow studion
description: A tool used to create and modify workflows, including subflows for different
assignment groups and levels of escalation.
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| Column 1 | Column 2 | Column 3 | Column 4 |
| --- | --- | --- | --- |
| Accounts Payable Operations | Digital Portfolio Management | ITOM Optimization | Responsive dashboards in the Core UI |
| Administering forms on the ServiceNow AI Platform | Digital Product Release | ITOM Visibility | Sale... | ---
title: Product directory
description: Accounts Payable Operations Digital Portfolio Management ITOM Optimization
Responsive dashboards in the Core UI Administering forms on the ServiceNow AI Platform
Digital Product Release ITOM Visibility Sales and Order Management Adoption services
Discovery Legacy - Servic... |
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"accessibility conformance report",
"accessibility release highlights",
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View a summary of accessibility updates and improvements completed for the Zurich family release. Learn which Voluntary Product Accessibility Template (VPAT) was used to create Accessibility Conformance Reports (ACRs) for ServiceNow® products and where to access them.
## Release Highli... | ---
title: Accessibility and conformance
description: "View a summary of accessibility updates and improvements completed for\
\ the Zurich family release. Learn which Voluntary Product Accessibility Template\
\ (VPAT) was used to create Accessibility Conformance Reports (ACRs) for ServiceNow\xAE\
\ products and ... |
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"deprecated plugins",
"renamed plugins"
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"Zurich release notes",
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"t... | # Changes to plugins in the Zurich release
This table lists the existing plugins that were deprecated, planned for deprecation, renamed, or changed in some way.
* Planned for deprecation: In preparation for the future deprecation. The application is
being prepared for future deprecation. The plugin will be hidden a... | ---
title: Changes to plugins in the Zurich release
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"Zurich release notes",
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Platform Analytics has new and updated features in the Zurich
release.
| ---
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https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/analytics-intelligence-reporting/document-intelligence-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/analytics-intelligence-reporting/document-intelligence-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/analytics-intelligence-reporting/document-intelligence-rn.html | zurich | Document Intelligence release notes | The ServiceNow® Document Intelligence application is an artificial intelligence (AI) solution that quickly and accurately categorizes and extracts information from documents. Document Intelligence was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
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The ServiceNow®
Document Intelligence application is an artificial intelligence (AI) solution that quickly and accurately categorizes and extracts information from documents. Document Intelligence was enhanced and updated in the Zurich release.
## Document Intelligence highlights... | ---
title: Document Intelligence release notes
description: "The ServiceNow\xAE Document Intelligence application is an artificial\
\ intelligence (AI) solution that quickly and accurately categorizes and extracts\
\ information from documents. Document Intelligence was enhanced and updated in\
\ the Zurich relea... |
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AI Experiences has new and updated features in the Zurich release.
| ---
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# AI Experiences release notes
AI ... |
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Performance Analytics application is an in-platform process optimization solution. It enables
organizations to set, track, and analyze progress toward goals. Performance Analytics was enhanced
and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
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The ServiceNow®
Performance Analytics application is an in-platform process optimization solution. It enables
organizations to set, track, and analyze progress toward goals. Performance Analytics was enhanced
and updated in the Zurich release.
## Performance Analytics highlig... | ---
title: Performance Analytics release notes
description: "The ServiceNow\xAE \L Performance Analytics application is an in-platform\
\ process optimization solution. It enables\L organizations to set, track, and analyze\
\ progress toward goals. Performance Analytics was enhanced\L and updated in the\
\ Zurich... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/analytics-intelligence-reporting/platform-analytics-experience-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/analytics-intelligence-reporting/platform-analytics-experience-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/analytics-intelligence-reporting/platform-analytics-experience-rn.html | zurich | Platform Analytics experience release notes | The ServiceNow® Platform Analytics experience provides a single center for consuming the data from all Platform Analytics products. The Platform Analytics experience was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
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The ServiceNow®
Platform Analytics experience provides a single center for consuming the data from all Platform Analytics products. The Platform Analytics experience was enhanced and updated in the Zurich release.
## Platform Analytics experience highlights for the Zurich... | ---
title: Platform Analytics experience release notes
description: "The ServiceNow\xAE Platform Analytics experience provides a single center\
\ for consuming the data from all Platform Analytics products. The Platform Analytics\
\ experience was enhanced and updated in the Zurich release."
keywords: []
breadcrumb... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/analytics-intelligence-reporting/predictive-intelligence-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/analytics-intelligence-reporting/predictive-intelligence-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/analytics-intelligence-reporting/predictive-intelligence-rn.html | zurich | Predictive Intelligence release notes | The ServiceNow® Predictive Intelligence application enables you to create and train machine learning models to help improve the performance, efficiency, and flexibility of your systems. Predictive Intelligence was enhanced and updated in the Zurich release. | [] | [
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The ServiceNow®
Predictive Intelligence application enables you to create and train machine learning models to help improve the performance, efficiency, and flexibility of your systems. Predictive Intelligence was enhanced and updated in the Zurich release.
## Predictive Intell... | ---
title: Predictive Intelligence release notes
description: "The ServiceNow\xAE Predictive Intelligence application enables you to\
\ create and train machine learning models to help improve the performance, efficiency,\
\ and flexibility of your systems. Predictive Intelligence was enhanced and updated\
\ in t... |
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"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"Platform Analytics release notes"
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"t... | # User Experience Analytics release notes
The ServiceNow®
User Experience Analytics application enables you to monitor usage analytics of ServiceNow®
Next Experience web applications as well as ServiceNow®
Virtual Agent, ServiceNow®
ServiceNow mobile, and ServiceNow®
Service Portal applications. User Experience Analyt... | ---
title: User Experience Analytics release notes
description: "The ServiceNow\xAE User Experience Analytics application enables you\
\ to monitor usage analytics of ServiceNow\xAE Next Experience web applications\
\ as well as ServiceNow\xAE Virtual Agent, ServiceNow\xAE ServiceNow mobile, and\
\ ServiceNow\xAE... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/available-versions.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/available-versions.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/available-versions.html | zurich | Available patches and hotfixes | The Zurich family includes patches and hotfixes. | [] | [
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"Learn about the Zurich release"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/available-versions.html" id="bundle:zurich-release-notes/enus/release-notes/available-versions.html"><body id="available-versions"><main role="main"><article role="article" class="dita" id="available-versions" aria-labelledby="title_... | {
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"t... | # Available patches and hotfixes
The Zurich family includes patches and hotfixes.
Important: For more information about how to upgrade an instance, see ServiceNow upgrades.
For more information about the release cycle, see the ServiceNow Release Cycle.
Note: This version is being evaluated for use in the ServiceNow... | ---
title: Available patches and hotfixes
description: The Zurich family includes patches and hotfixes.
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# Available patches and hotfixes
The Zurich family includes patches and hotfixes.
Important: For more information about how to ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/concept/rn-learn-landing-page.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/concept/rn-learn-landing-page.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/concept/rn-learn-landing-page.html | zurich | Learn about the Zurich release | The Zurich release includes new features and improvements built on the ServiceNow AI Platform® . | [] | [
"Zurich release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/concept/rn-learn-landing-page.html" id="bundle:zurich-release-notes/enus/release-notes/concept/rn-learn-landing-page.html"><body id="rn-learn-landing-page"><main role="main"><article role="article" class="dita" id="rn-learn-landing-p... | {
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"breadcrumbs_html": "<a href=\"https://servicenow-be-prod... | # Learn about the Zurich release
The Zurich release includes new features and improvements built
on the ServiceNow AI Platform®.
## Release dates
* Early availability: Q3 2025
* General availability: Q3 2025
## Release notes for upgrades
Before you upgrade, review release notes from your current version to the Zur... | ---
title: Learn about the Zurich release
description: "The Zurich release includes new features and improvements built on the\
\ ServiceNow AI Platform\xAE ."
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# Learn about the Zurich release
The Zurich release includes new features and improvements built
on the... |
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When you upgrade from the Xanadu release, understand the fixes in each release version, notable changes for the user interface, browser support, plugin updates, and each feature's upgrade and migration tasks if applicable.
Figure 1. Upgrading from Xanadu to Zurich
| Combined... | ---
title: Release notes for upgrading from Xanadu
description: When you upgrade from the Xanadu release, understand the fixes in each
release version, notable changes for the user interface, browser support, plugin
updates, and each feature's upgrade and migration tasks if applicable.
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When you upgrade from the Washington DC release, understand the fixes in each release version, notable changes for the user interface, browser support, plugin updates, and each feature's upgrade and migration tasks if applicable.
Figure 1. Upgrading from Washington DC ... | ---
title: Release notes for upgrading from Washington DC
description: When you upgrade from the Washington DC release, understand the fixes
in each release version, notable changes for the user interface, browser support,
plugin updates, and each feature's upgrade and migration tasks if applicable.
keywords: []
br... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/contract-management-pro/cmpro-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/contract-management-pro/cmpro-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/contract-management-pro/cmpro-rn.html | zurich | Contract Management Pro release notes | The ServiceNow® Contract Management Pro solution enables you to set up contract document templates, clauses, clause variations, and to initiate contract requests. It also supports Now Assist driven contract analysis and metadata extraction, e-signatures, wet signatures, and external storage systems. | [] | [
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The ServiceNow®
Contract Management Pro solution enables you to set up contract document templates, clauses, clause variations, and to initiate contract requests. It also supports Now Assist driven contract analysis and metadata extraction, e-signatures, wet signatures, and exte... | ---
title: Contract Management Pro release notes
description: "The ServiceNow\xAE Contract Management Pro solution enables you to set\
\ up contract document templates, clauses, clause variations, and to initiate contract\
\ requests. It also supports Now Assist driven contract analysis and metadata extraction,\
... |
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The ServiceNow®
Agent Chat application enables agents to interact directly with end users through chat. Agent Chat was enhanced and updated in the Zurich release.
## Agent Chat highlights for the Zurich release
Integrate and use Agent Chat with third-party chat apps.
See Using Agent Chat ... | ---
title: Agent Chat release notes
description: "The ServiceNow\xAE Agent Chat application enables agents to interact\
\ directly with end users through chat. Agent Chat was enhanced and updated in the\
\ Zurich release."
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The ServiceNow®
Sidebar application enables agents and subject matter experts to collaborate on user issues. Sidebar was enhanced and updated in the Zurich release.
## Sidebar highlights for the Zurich release
Prevent Sidebar discussions from becoming cluttered by using threaded replies when ... | ---
title: Sidebar release notes
description: "The ServiceNow\xAE Sidebar application enables agents and subject matter\
\ experts to collaborate on user issues. Sidebar was enhanced and updated in the\
\ Zurich release."
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The ServiceNow®
Customer Contracts and Entitlements application provides the foundation for storing and managing customer service contracts and entitlements. Customer Contracts and Entitlements was enhanced and updated in the Zurich release.
## Customer Contracts an... | ---
title: Customer Contracts and Entitlements release notes
description: "The ServiceNow\xAE Customer Contracts and Entitlements application provides\
\ the foundation for storing and managing customer service contracts and entitlements.\
\ Customer Contracts and Entitlements was enhanced and updated in the Zurich... |
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"t... | # Self-service and omnichannel applications for CSM release notes
With self-service and omnichannel applications in the ServiceNow®
Customer Service Management (CSM) application, your customers can use chat on self-service portals, consumer messaging apps, email, or phone to connect with your organization. Self-servic... | ---
title: Self-service and omnichannel applications for CSM release notes
description: "With self-service and omnichannel applications in the ServiceNow\xAE\
\ Customer Service Management (CSM) application, your customers can use chat on\
\ self-service portals, consumer messaging apps, email, or phone to connect ... |
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The ServiceNow® Intelligence for CSM applications enable customer service organizations and service operations to configure and implement Guided Decisions, Recommended Actions, and Task Intelligence features. The Intelligence for CSM applications were enhanced and updated in the Zu... | ---
title: Intelligence for CSM release notes
description: "The ServiceNow\xAE Intelligence for CSM applications enable customer\
\ service organizations and service operations to configure and implement Guided\
\ Decisions, Recommended Actions, and Task Intelligence features. The Intelligence\
\ for CSM applicat... |
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The ServiceNow® Agent experience for CSM provides customer service agents with the tools that they need to find, research, and resolve customer issues and questions. Agent experience for CSM was enhanced and updated in the Zurich release.
## Agent experience highlights for the... | ---
title: Agent experience for CSM release notes
description: "The ServiceNow\xAE Agent experience for CSM provides customer service\
\ agents with the tools that they need to find, research, and resolve customer issues\
\ and questions. Agent experience for CSM was enhanced and updated in the Zurich\
\ release.... |
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The ServiceNow® Case management for CSM application enables customer service organizations and support teams to collaborate on customer problems proactively to resolve issues. Case management for CSM was enhanced and updated in the Zurich release.
## Case management for CSM hig... | ---
title: Case management for CSM release notes
description: "The ServiceNow\xAE Case management for CSM application enables customer\
\ service organizations and support teams to collaborate on customer problems proactively\
\ to resolve issues. Case management for CSM was enhanced and updated in the Zurich\
\ ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/customer-service-management/data-management-for-csm-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/customer-service-management/data-management-for-csm-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/customer-service-management/data-management-for-csm-rn.html | zurich | Data Management for CSM release notes | The ServiceNow® Data Management for Customer Service Management (CSM) application enables you to organize and manage the data for both your internal users and external customers. Data Management for CSM was enhanced and updated in the Zurich release. | [] | [
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] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/customer-service-management/data-management-for-csm-rn.html" id="bundle:zurich-release-notes/enus/release-notes/customer-service-management/data-management-for-csm-rn.html"><body id="data-management-for-csm-rn"><main role="main"><art... | {
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"t... | # Data Management for CSM release notes
The ServiceNow®
Data Management for Customer Service Management (CSM) application enables you to organize and manage the data for both your internal users and external customers. Data Management for CSM was enhanced and updated in the Zurich release.
## Data Management highligh... | ---
title: Data Management for CSM release notes
description: "The ServiceNow\xAE Data Management for Customer Service Management (CSM)\
\ application enables you to organize and manage the data for both your internal\
\ users and external customers. Data Management for CSM was enhanced and updated\
\ in the Zuri... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/customer-service-management/workforce-optimization-csm-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/customer-service-management/workforce-optimization-csm-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/customer-service-management/workforce-optimization-csm-rn.html | zurich | Workforce Optimization for Customer Service release notes | The ServiceNow® Workforce Optimization for Customer Service application enables you to efficiently route work to your team, manage your team's skills and schedules, and monitor their performance. Workforce Optimization for Customer Service was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
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"t... | # Workforce Optimization for Customer Service release notes
The ServiceNow®
Workforce Optimization for Customer Service application enables you to efficiently route work to your team, manage your team's skills and schedules, and monitor their performance. Workforce Optimization for Customer Service was enhanced and up... | ---
title: Workforce Optimization for Customer Service release notes
description: "The ServiceNow\xAE Workforce Optimization for Customer Service application\
\ enables you to efficiently route work to your team, manage your team's skills\
\ and schedules, and monitor their performance. Workforce Optimization for C... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/employee-service-management/career-conversations-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/employee-service-management/career-conversations-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/employee-service-management/career-conversations-rn.html | zurich | Career Conversations release notes | The ServiceNow® Career Conversations application supports career growth through created conversations, talking points, and ongoing development tracking. Career Conversations was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"Employee Service Management release notes",
" HR Service Delivery release notes",
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] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/employee-service-management/career-conversations-rn.html" id="bundle:zurich-release-notes/enus/release-notes/employee-service-management/career-conversations-rn.html"><body id="career-conversations-rn"><main role="main"><article role... | {
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"t... | # Career Conversations release notes
The ServiceNow®
Career Conversations application supports career growth through created conversations, talking points, and ongoing development tracking. Career Conversations was enhanced and updated in the Zurich release.
## Career Conversations highlights for the Zurich release
... | ---
title: Career Conversations release notes
description: "The ServiceNow\xAE Career Conversations application supports career\
\ growth through created conversations, talking points, and ongoing development\
\ tracking. Career Conversations was enhanced and updated in the Zurich release."
keywords: []
breadcrumbs... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/employee-service-management/employee-growth-development-landing.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/employee-service-management/employee-growth-development-landing.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/employee-service-management/employee-growth-development-landing.html | zurich | Growth Experiences release notes | The ServiceNow® Growth Experiences suite enables managers and employees to identify and track career growth and development opportunities. It supports career growth through conversations, talking points, and ongoing development tracking. Growth Experiences was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
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" HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/employee-service-management/employee-growth-development-landing.html" id="bundle:zurich-release-notes/enus/release-notes/employee-service-management/employee-growth-development-landing.html"><body id="employee-growth-development-land... | {
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"t... | # Growth Experiences release notes
The ServiceNow®
Growth Experiences suite enables managers and employees to identify and track career growth and development opportunities. It supports career growth through conversations, talking points, and ongoing development
tracking. Growth Experiences was enhanced and updated in... | ---
title: Growth Experiences release notes
description: "The ServiceNow\xAE Growth Experiences suite enables managers and employees\
\ to identify and track career growth and development opportunities. It supports\
\ career growth through conversations, talking points, and ongoing development tracking.\
\ Growth... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/employee-service-management/mentoring-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/employee-service-management/mentoring-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/employee-service-management/mentoring-rn.html | zurich | Mentoring release notes | The ServiceNow® Mentoring application is a platform that connects individuals seeking mentorship with experienced mentors. It creates a seamless experience for both mentees and mentors. Mentoring was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
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"t... | # Mentoring release notes
The ServiceNow®
Mentoring application is a platform that connects individuals seeking mentorship with experienced mentors. It creates a seamless experience for both mentees and mentors. Mentoring was enhanced and updated in the Zurich release.
## Mentoring highlights for the Zurich release
... | ---
title: Mentoring release notes
description: "The ServiceNow\xAE Mentoring application is a platform that connects\
\ individuals seeking mentorship with experienced mentors. It creates a seamless\
\ experience for both mentees and mentors. Mentoring was enhanced and updated in\
\ the Zurich release."
keywords... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/employee-service-management/skills-intelligence-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/employee-service-management/skills-intelligence-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/employee-service-management/skills-intelligence-rn.html | zurich | Skills Foundation release notes | The ServiceNow® Skills Foundation application provides an overview of skills-related data and enables admins to work on Job architecture data from a single location. Skills Foundation was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"Employee Service Management release notes",
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] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/employee-service-management/skills-intelligence-rn.html" id="bundle:zurich-release-notes/enus/release-notes/employee-service-management/skills-intelligence-rn.html"><body id="skills-intelligence-rn"><main role="main"><article role="a... | {
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"t... | # Skills Foundation release notes
The ServiceNow®
Skills Foundation application provides an overview of skills-related data and enables admins to work on Job architecture data from a single location. Skills Foundation was enhanced and updated in the Zurich release.
## Skills Foundation highlights for the Zurich relea... | ---
title: Skills Foundation release notes
description: "The ServiceNow\xAE Skills Foundation application provides an overview\
\ of skills-related data and enables admins to work on Job architecture data from\
\ a single location. Skills Foundation was enhanced and updated in the Zurich release."
keywords: []
brea... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/enterprise-architecture/enterprise-architecture-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/enterprise-architecture/enterprise-architecture-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/enterprise-architecture/enterprise-architecture-rn.html | zurich | Enterprise Architecture release notes | The ServiceNow® Enterprise Architecture application unites strategic and operational teams, enabling organizations to achieve their business objectives. Enterprise Architecture was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
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] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/enterprise-architecture/enterprise-architecture-rn.html" id="bundle:zurich-release-notes/enus/release-notes/enterprise-architecture/enterprise-architecture-rn.html"><body id="enterprise-architecture-rn"><main role="main"><article rol... | {
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"t... | # Enterprise Architecture release notes
The ServiceNow®
Enterprise Architecture application unites strategic and operational teams, enabling organizations to achieve their business objectives. Enterprise Architecture was enhanced and updated in the Zurich release.
## Enterprise Architecture highlights for the Zurich ... | ---
title: Enterprise Architecture release notes
description: "The ServiceNow\xAE Enterprise Architecture application unites strategic\
\ and operational teams, enabling organizations to achieve their business objectives.\
\ Enterprise Architecture was enhanced and updated in the Zurich release."
keywords: []
bread... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/eol/plugin-changes-w-to-z.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/eol/plugin-changes-w-to-z.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/eol/plugin-changes-w-to-z.html | zurich | Changes to plugins from Washington DC to Zurich | Before you upgrade from Washington DC to Zurich, read the release notes for information about new plugins and existing plugins that were deprecated, renamed, or changed in some way. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
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"t... | # Changes to plugins from Washington DC to Zurich
Before you upgrade from Washington DC to Zurich, read the release notes for information about new plugins and existing plugins that were deprecated, renamed, or changed in some way.
## Washington DC, Xanadu, and Yokohama plugin changes
See Washington DC plugin change... | ---
title: Changes to plugins from Washington DC to Zurich
description: Before you upgrade from Washington DC to Zurich, read the release notes
for information about new plugins and existing plugins that were deprecated, renamed,
or changed in some way.
keywords: []
breadcrumbs:
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https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/eol/plugin-changes-x-to-z.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/eol/plugin-changes-x-to-z.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/eol/plugin-changes-x-to-z.html | zurich | Changes to plugins from Xanadu to Zurich | Before you upgrade from Xanadu to Zurich, read the release notes for information about new plugins and existing plugins that were deprecated, renamed, or changed in some way. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Xanadu"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/eol/plugin-changes-x-to-z.html" id="bundle:zurich-release-notes/enus/release-notes/eol/plugin-changes-x-to-z.html"><body><main role="main"><article role="article" class="dita" aria-labelledby="title_plugin-changes-x-to-z"><article cl... | {
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"t... | # Changes to plugins from Xanadu to Zurich
Before you upgrade from Xanadu to Zurich, read the release notes for information about new plugins and existing plugins that were deprecated, renamed, or changed in some way.
## Xanadu and Yokohama plugin changes
See Xanadu plugin changes for more information.
See Yokohama... | ---
title: Changes to plugins from Xanadu to Zurich
description: Before you upgrade from Xanadu to Zurich, read the release notes for
information about new plugins and existing plugins that were deprecated, renamed,
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https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/esg-management/esg-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/esg-management/esg-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/esg-management/esg-management-rn.html | zurich | Environmental, Social, and Governance Management release notes | The ServiceNow® Environmental, Social, and Governance Management application helps you to manage all your environmental, social, and governance (ESG) commitments. Environmental, Social, and Governance Management was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
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"t... | # Environmental, Social, and Governance Management release notes
The ServiceNow®
Environmental, Social, and Governance Management application helps you to manage all your environmental, social, and governance (ESG) commitments. Environmental, Social, and Governance Management was enhanced and updated in the Zurich rel... | ---
title: Environmental, Social, and Governance Management release notes
description: "The ServiceNow\xAE Environmental, Social, and Governance Management\
\ application helps you to manage all your environmental, social, and governance\
\ (ESG) commitments. Environmental, Social, and Governance Management was enh... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/family-release-notes.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/family-release-notes.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/family-release-notes.html | zurich | Zurich release notes | The ServiceNow® Zurich release includes new products and applications, as well as additional features and fixes for existing products. Read the release notes to learn about the release, prepare for your upgrade, and upgrade your instance. | [] | [] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/family-release-notes.html" id="bundle:zurich-release-notes/enus/release-notes/family-release-notes.html"><body class="overview" id="family-release-notes"><main role="main"><article role="article" class="overview dita" id="family-rele... | {
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"breadcrumbs_html": "<a href=\"https://servicenow-be-prod.servicenow.com/bundle/zurich-release-notes\">Zurich Release Notes</a>\n<span><i class=\"fa fa-angle-right\"></i>\... | # Zurich release notes
The ServiceNow®
Zurich release includes new products and applications, as well as additional features and fixes for existing products. Read the release notes to learn about the release, prepare for your upgrade, and upgrade
your instance.
## Path to successful upgrades
Upgrading your instance ... | ---
title: Zurich release notes
description: "The ServiceNow\xAE Zurich release includes new products and applications,\
\ as well as additional features and fixes for existing products. Read the release\
\ notes to learn about the release, prepare for your upgrade, and upgrade your instance."
keywords: []
breadcru... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/field-service-management/field-service-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/field-service-management/field-service-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/field-service-management/field-service-management-rn.html | zurich | Field Service Management release notes | The ServiceNow® Field Service Management application unites AI, data, and workflows on a single enterprise-grade platform to revolutionize field operations in completion of any job the first time, every time. Field Service Management was enhanced and updated in the Zurich | [] | [
"Zurich release notes",
"Learn about the Zurich release",
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The ServiceNow®
Field Service Management application unites AI, data, and workflows on a single enterprise-grade platform to revolutionize field operations in completion of any job the first time, every time. Field Service Management was enhanced and updated in the Zurich relea... | ---
title: Field Service Management release notes
description: "The ServiceNow\xAE Field Service Management application unites AI, data,\
\ and workflows on a single enterprise-grade platform to revolutionize field operations\
\ in completion of any job the first time, every time. Field Service Management\
\ was ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/financial-services-operations/card-data-security-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/financial-services-operations/card-data-security-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/financial-services-operations/card-data-security-rn.html | zurich | Card data security release notes | The ServiceNow® Card data security application enables you to tokenize sensitive card data, such as primary account numbers (PANs), in Financial Services Operations dispute workflows. Card data security is a new application in the Zurich release. | [] | [
"Zurich release notes",
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The ServiceNow®
Card data security application enables you to tokenize sensitive card data, such as primary account numbers (PANs), in Financial Services Operations dispute workflows. Card data security is a new application in the Zurich release.
## Card data security highlights for... | ---
title: Card data security release notes
description: "The ServiceNow\xAE Card data security application enables you to tokenize\
\ sensitive card data, such as primary account numbers (PANs), in Financial Services\
\ Operations dispute workflows. Card data security is a new application in the Zurich\
\ releas... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/financial-services-operations/financial-services-card-operations-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/financial-services-operations/financial-services-card-operations-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/financial-services-operations/financial-services-card-operations-rn.html | zurich | Financial Services Card Operations release notes | The ServiceNow® Financial Services Card Operations application enables dispute agents to expedite dispute resolutions by providing the required data and improve the overall experience. Financial Services Card Operations was enhanced and updated in the Zurich release. | [] | [
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"t... | # Financial Services Card Operations release notes
The ServiceNow®
Financial Services Card Operations application enables dispute agents to expedite dispute resolutions by providing the required data and improve the overall experience. Financial Services Card Operations was enhanced and updated in the Zurich release.
... | ---
title: Financial Services Card Operations release notes
description: "The ServiceNow\xAE Financial Services Card Operations application enables\
\ dispute agents to expedite dispute resolutions by providing the required data\
\ and improve the overall experience. Financial Services Card Operations was enhanced\... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/financial-services-operations/financial-services-operations-core-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/financial-services-operations/financial-services-operations-core-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/financial-services-operations/financial-services-operations-core-rn.html | zurich | Financial Services Operations Core release notes | The ServiceNow® Financial Services Operations Core application provides a data model that enables financial institutions to create flexible data structures that meet their business needs. Financial Services Operations Core was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
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"t... | # Financial Services Operations Core release notes
The ServiceNow®
Financial Services Operations Core application provides a data model that enables financial institutions to create flexible data structures that meet their business needs. Financial Services Operations Core was enhanced and updated in the Zurich releas... | ---
title: Financial Services Operations Core release notes
description: "The ServiceNow\xAE Financial Services Operations Core application provides\
\ a data model that enables financial institutions to create flexible data structures\
\ that meet their business needs. Financial Services Operations Core was enhanc... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/financial-services-operations/financial-services-operations-integration-with-mastercard-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/financial-services-operations/financial-services-operations-integration-with-mastercard-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/financial-services-operations/financial-services-operations-integration-with-mastercard-rn.html | zurich | Financial Services Operations Integration with Mastercard release notes | The ServiceNow® Financial Services Operations Integration with Mastercard application enables financial institutions to manage the entire Mastercard dispute process. Financial Services Operations Integration with Mastercard is a new application in the Zurich release. | [] | [
"Zurich release notes",
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"t... | # Financial Services Operations Integration with Mastercard release notes
The ServiceNow®
Financial Services Operations Integration with Mastercard application enables financial institutions to manage the entire Mastercard dispute process. Financial Services Operations Integration with Mastercard is a new application ... | ---
title: Financial Services Operations Integration with Mastercard release notes
description: "The ServiceNow\xAE Financial Services Operations Integration with Mastercard\
\ application enables financial institutions to manage the entire Mastercard dispute\
\ process. Financial Services Operations Integration wi... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/financial-services-operations/financial-services-operations-rn-landing.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/financial-services-operations/financial-services-operations-rn-landing.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/financial-services-operations/financial-services-operations-rn-landing.html | zurich | Financial Services Operations release notes | Financial Services Operations has new and updated features in the Zurich release. | [] | [
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Financial Services Operations has new and updated features in the Zurich release.
| ---
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https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/financial-services-operations/mastercard-spoke-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/financial-services-operations/mastercard-spoke-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/financial-services-operations/mastercard-spoke-rn.html | zurich | Mastercard Spoke release notes | The ServiceNow® Mastercard Spoke application enables seamless integration with Mastercard’s Mastercom API Suite and Mastercom Extended APIs, enabling organizations to manage the full card dispute life-cycle, including pre-arbitration and arbitration case filings. Mastercard Spoke was enhanced and updated in the | [] | [
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"t... | # Mastercard Spoke release notes
The ServiceNow®
Mastercard Spoke application enables seamless integration with Mastercard’s Mastercom API Suite and Mastercom Extended APIs, enabling organizations to manage the full card dispute life-cycle, including pre-arbitration
and arbitration case filings. Mastercard Spoke was e... | ---
title: Mastercard Spoke release notes
description: "The ServiceNow\xAE Mastercard Spoke application enables seamless integration\
\ with Mastercard\u2019s Mastercom API Suite and Mastercom Extended APIs, enabling\
\ organizations to manage the full card dispute life-cycle, including pre-arbitration\
\ and arb... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-advanced-risk-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-advanced-risk-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/governance-risk-compliance/grc-advanced-risk-rn.html | zurich | Advanced Risk release notes | The ServiceNow® Advanced Risk application enables you to identify, analyze, evaluate, treat, and monitor risks that could impact your organization in achieving its business objectives. Advanced Risk was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
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"t... | # Advanced Risk release notes
The ServiceNow®
Advanced Risk application enables you to identify, analyze, evaluate, treat, and monitor risks that could impact your organization in achieving its business objectives. Advanced Risk was enhanced and updated in the Zurich release.
## Advanced Risk highlights for the Zuric... | ---
title: Advanced Risk release notes
description: "The ServiceNow\xAE Advanced Risk application enables you to identify,\
\ analyze, evaluate, treat, and monitor risks that could impact your organization\
\ in achieving its business objectives. Advanced Risk was enhanced and updated in\
\ the Zurich release."
k... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-ai-risk-and-compliance-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-ai-risk-and-compliance-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/governance-risk-compliance/grc-ai-risk-and-compliance-rn.html | zurich | AI Risk and Compliance release notes | The ServiceNow® AI Risk and Compliance application helps you to manage your AI capabilities ethically, mitigate AI risks, and ensure compliance. AI Risk and Compliance was enhanced and updated in the Zurich release. | [] | [
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The ServiceNow®
AI Risk and Compliance application helps you to manage your AI capabilities ethically, mitigate AI risks, and ensure compliance. AI Risk and Compliance was enhanced and updated in the Zurich release.
## AI Risk and Compliance highlights for the Zurich release
* ... | ---
title: AI Risk and Compliance release notes
description: "The ServiceNow\xAE AI Risk and Compliance application helps you to manage\
\ your AI capabilities ethically, mitigate AI risks, and ensure compliance. AI Risk\
\ and Compliance was enhanced and updated in the Zurich release."
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https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-audit-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-audit-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/governance-risk-compliance/grc-audit-rn.html | zurich | Audit Management release notes | The ServiceNow® Audit Management application supports activities related to planning audit engagements, implementing engagements, and reporting findings to an audit committee. Audit Management was enhanced and updated in the Zurich release. | [] | [
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"t... | # Audit Management release notes
The ServiceNow®
Audit Management application supports activities related to planning audit engagements, implementing engagements, and reporting findings to an audit committee. Audit Management was enhanced and updated in the Zurich release.
## Audit Management highlights for the Zuric... | ---
title: Audit Management release notes
description: "The ServiceNow\xAE Audit Management application supports activities\
\ related to planning audit engagements, implementing engagements, and reporting\
\ findings to an audit committee. Audit Management was enhanced and updated in the\
\ Zurich release."
keyw... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-business-continuity-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-business-continuity-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/governance-risk-compliance/grc-business-continuity-management-rn.html | zurich | Business Continuity Management release notes | The ServiceNow® Business Continuity Management application enables your organization to deliver products and services at an acceptable level during disruptive incidents. Business Continuity Management was enhanced and updated in the Zurich release. | [] | [
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The ServiceNow®
Business Continuity Management application enables your organization to deliver products and services at an acceptable level during disruptive incidents. Business Continuity Management was enhanced and updated in the Zurich release.
## Business Continuity... | ---
title: Business Continuity Management release notes
description: "The ServiceNow\xAE Business Continuity Management application enables\
\ your organization to deliver products and services at an acceptable level during\
\ disruptive incidents. Business Continuity Management was enhanced and updated\
\ in the... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-continuous-authorization-monitoring-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-continuous-authorization-monitoring-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/governance-risk-compliance/grc-continuous-authorization-monitoring-rn.html | zurich | Continuous Authorization and Monitoring release notes | The ServiceNow® Continuous Authorization and Monitoring application provides a standardized approach to defining an authorization package and walking through the seven stages of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF). CAM was enhanced and updated | [] | [
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"t... | # Continuous Authorization and Monitoring release notes
The ServiceNow®
Continuous Authorization and Monitoring application provides a standardized approach to defining an authorization package and walking through the seven stages of the National Institute of Standards and Technology (NIST) Risk Management
Framework (... | ---
title: Continuous Authorization and Monitoring release notes
description: "The ServiceNow\xAE Continuous Authorization and Monitoring application\
\ provides a standardized approach to defining an authorization package and walking\
\ through the seven stages of the National Institute of Standards and Technology... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-or-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-or-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/governance-risk-compliance/grc-or-rn.html | zurich | Operational Resilience release notes | The ServiceNow® Operational Resilience application supports organizations to help keep business services running during adverse events like pandemics, severe weather, or cyber attacks. Operational Resilience was enhanced and updated in the Zurich release. | [] | [
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The ServiceNow®
Operational Resilience application supports organizations to help keep business services running during adverse events like pandemics, severe weather, or cyber attacks. Operational Resilience was enhanced and updated in the Zurich release.
## Operational Resilien... | ---
title: Operational Resilience release notes
description: "The ServiceNow\xAE Operational Resilience application supports organizations\
\ to help keep business services running during adverse events like pandemics, severe\
\ weather, or cyber attacks. Operational Resilience was enhanced and updated in\
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https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-policy-compliance-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-policy-compliance-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/governance-risk-compliance/grc-policy-compliance-rn.html | zurich | Policy and Compliance Management release notes | The ServiceNow® Policy and Compliance Management application provides a centralized process for creating and managing policies, standards, and internal control procedures that are cross-mapped to external regulations and benchmarks. Policy and Compliance Management was enhanced and updated in the Zurich | [] | [
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The ServiceNow®
Policy and Compliance Management application provides a centralized process for creating and managing policies, standards, and internal control procedures that are cross-mapped to external regulations and benchmarks. Policy and Compliance Management was ... | ---
title: Policy and Compliance Management release notes
description: "The ServiceNow\xAE Policy and Compliance Management application provides\
\ a centralized process for creating and managing policies, standards, and internal\
\ control procedures that are cross-mapped to external regulations and benchmarks.\
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-privacy-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-privacy-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/governance-risk-compliance/grc-privacy-management-rn.html | zurich | Privacy Management release notes | The ServiceNow® Privacy Management application enables you to manage your organization's privacy risks and compliance to protect your customers, employees, and suppliers. Privacy Management was enhanced and updated in the Zurich release. | [] | [
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The ServiceNow®
Privacy Management application enables you to manage your organization's privacy risks and compliance to protect your customers, employees, and suppliers. Privacy Management was enhanced and updated in the Zurich release.
## Privacy Management highlights for the Zuri... | ---
title: Privacy Management release notes
description: "The ServiceNow\xAE Privacy Management application enables you to manage\
\ your organization's privacy risks and compliance to protect your customers, employees,\
\ and suppliers. Privacy Management was enhanced and updated in the Zurich release."
keywords: ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-regulatory-change-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-regulatory-change-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/governance-risk-compliance/grc-regulatory-change-management-rn.html | zurich | Regulatory Change Management release notes | The ServiceNow® Regulatory Change Management application enables you to check upcoming regulatory changes, assess their impact, and implement risk and compliance-related changes. Regulatory Change Management was enhanced and updated in the Zurich release. | [] | [
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"Governance, Risk, and Compliance release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/governance-risk-compliance/grc-regulatory-change-management-rn.html" id="bundle:zurich-release-notes/enus/release-notes/governance-risk-compliance/grc-regulatory-change-management-rn.html"><body id="grc-regulatory-change-management-r... | {
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"t... | # Regulatory Change Management release notes
The ServiceNow®
Regulatory Change Management application enables you to check upcoming regulatory changes, assess their impact, and implement risk and compliance-related changes. Regulatory Change Management was enhanced and updated in the Zurich release.
## Regulatory Cha... | ---
title: Regulatory Change Management release notes
description: "The ServiceNow\xAE Regulatory Change Management application enables\
\ you to check upcoming regulatory changes, assess their impact, and implement risk\
\ and compliance-related changes. Regulatory Change Management was enhanced and\
\ updated i... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-rn-landing.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-rn-landing.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/governance-risk-compliance/grc-rn-landing.html | zurich | Governance, Risk, and Compliance release notes | The Governance, Risk, and Compliance application has new and updated features in the Zurich release. | [] | [
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"t... | # Governance, Risk, and Compliance release notes
The Governance, Risk, and Compliance
application has new and updated features in the Zurich release.
| ---
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description: The Governance, Risk, and Compliance application has new and updated
features in the Zurich release.
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"t... | # Common Core release notes
The ServiceNow®
Integrated Risk Management (IRM) application enables your organization to continue to provide its business services during adverse operational events, such as a pandemic, extreme weather, or hacking. Integrated Risk Management was enhanced and updated in the Zurich release.
... | ---
title: Common Core release notes
description: "The ServiceNow\xAE Integrated Risk Management (IRM) application enables\
\ your organization to continue to provide its business services during adverse\
\ operational events, such as a pandemic, extreme weather, or hacking. Integrated\
\ Risk Management was enha... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-smart-assessment-engine-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-smart-assessment-engine-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/governance-risk-compliance/grc-smart-assessment-engine-rn.html | zurich | Smart Assessment Engine release notes | The ServiceNow® Smart Assessment Engine (SAE) application streamlines assessment creation, distribution, and management. It enables you to create customizable assessment templates with detailed instructions and questions to gather information from assessors. SAE enhances efficiency, helps reduce manual effort, and prov... | [] | [
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"t... | # Smart Assessment Engine release notes
The ServiceNow®
Smart Assessment Engine (SAE) application streamlines assessment creation, distribution, and management. It enables you to create customizable assessment templates with detailed instructions and questions to gather
information from assessors. SAE enhances efficie... | ---
title: Smart Assessment Engine release notes
description: "The ServiceNow\xAE Smart Assessment Engine (SAE) application streamlines\
\ assessment creation, distribution, and management. It enables you to create customizable\
\ assessment templates with detailed instructions and questions to gather information\
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-tprm-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-tprm-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/governance-risk-compliance/grc-tprm-rn.html | zurich | Third-party Risk Management release notes | The ServiceNow® Third-party Risk Management (TPRM) application provides a centralized process for managing your portfolio of third parties and their engagements, assessing and scoring risk, and performing remediation. TPRM was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
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"t... | # Third-party Risk Management release notes
The ServiceNow®
Third-party Risk Management (TPRM) application provides a centralized process for managing your portfolio of third parties and their engagements, assessing and scoring risk, and performing remediation. TPRM was enhanced and updated in the Zurich release.
## ... | ---
title: Third-party Risk Management release notes
description: "The ServiceNow\xAE Third-party Risk Management (TPRM) application provides\
\ a centralized process for managing your portfolio of third parties and their engagements,\
\ assessing and scoring risk, and performing remediation. TPRM was enhanced and\... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-tprm-upgrade-info.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/governance-risk-compliance/grc-tprm-upgrade-info.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/governance-risk-compliance/grc-tprm-upgrade-info.html | zurich | Third-party Risk Management upgrade information | ServiceNow® Third-party Risk Management application upgrade information for the Zurich release. | [] | [
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ServiceNow®
Third-party Risk Management application upgrade information for the Zurich release.
## Important information for upgrading Third-party Risk Management to Zurich
After upgrading to Zurich, you can enable the Smart Assessment Engine (SAE) by setting the Sma... | ---
title: Third-party Risk Management upgrade information
description: "ServiceNow\xAE Third-party Risk Management application upgrade information\
\ for the Zurich release."
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"t... | # Care Team Operations for Environmental Services release notes
The ServiceNow®
Care Team Operations for Environmental Services application contains case types to report and fulfill facilities issues as part of Healthcare Operations. Care Team Operations for Environmental Services is a new
application in the Zurich re... | ---
title: Care Team Operations for Environmental Services release notes
description: "The ServiceNow\xAE Care Team Operations for Environmental Services application\
\ contains case types to report and fulfill facilities issues as part of Healthcare\
\ Operations. Care Team Operations for Environmental Services is... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/healthcare-life-sciences/cto-facilities-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/healthcare-life-sciences/cto-facilities-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/healthcare-life-sciences/cto-facilities-rn.html | zurich | Care Team Operations for Facilities release notes | The ServiceNow® Care Team Operations for Facilities application contains the case types to report and fulfill facilities issues as a part of Healthcare Operations. Care Team Operations for Facilities is a new application in the Zurich release. | [] | [
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The ServiceNow®
Care Team Operations for Facilities application contains the case types to report and fulfill facilities issues as a part of Healthcare Operations. Care Team Operations for Facilities is a new application in the Zurich release.
## Care Team Operation... | ---
title: Care Team Operations for Facilities release notes
description: "The ServiceNow\xAE Care Team Operations for Facilities application contains\
\ the case types to report and fulfill facilities issues as a part of Healthcare\
\ Operations. Care Team Operations for Facilities is a new application in the Zuri... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/healthcare-life-sciences/healthcare-life-sciences-rn-landing.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/healthcare-life-sciences/healthcare-life-sciences-rn-landing.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/healthcare-life-sciences/healthcare-life-sciences-rn-landing.html | zurich | Healthcare and Life Sciences release notes | Healthcare and Life Sciences has new and updated features in the Zurich release. | [] | [
"Zurich release notes",
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"t... | # Healthcare and Life Sciences release notes
Healthcare and Life Sciences has new and updated features in the Zurich release.
| ---
title: Healthcare and Life Sciences release notes
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# Hea... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/alumni-service-center-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/alumni-service-center-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/hr-service-delivery/alumni-service-center-rn.html | zurich | Alumni Center release notes | The ServiceNow® Alumni Center application provides a way to stay connected with former employees and non-employees like volunteers and contractors. Alumni Center was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
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"t... | # Alumni Center release notes
The ServiceNow®
Alumni Center application provides a way to stay connected with former employees and non-employees like volunteers and contractors. Alumni Center was enhanced and updated in the Zurich release.
## Alumni Center highlights for the Zurich release
* The application name Alu... | ---
title: Alumni Center release notes
description: "The ServiceNow\xAE Alumni Center application provides a way to stay\
\ connected with former employees and non-employees like volunteers and contractors.\
\ Alumni Center was enhanced and updated in the Zurich release."
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https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/hr-multi-instance-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/hr-multi-instance-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/hr-service-delivery/hr-multi-instance-rn.html | zurich | HR Multi Instance Integration release notes | The ServiceNow® HR Multi Instance Integration centralizes the delivery of HR services in a shared services model, enabling consumers and providers to connect their instances to securely build business workflows across the ServiceNow ecosystem. HR Multi Instance Integration is a | [] | [
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"t... | # HR Multi Instance Integration release notes
The ServiceNow®HR Multi Instance Integration centralizes the delivery of HR services in a shared services model, enabling consumers and providers to connect their instances to securely build business workflows across the ServiceNow ecosystem. HR Multi Instance Integration ... | ---
title: HR Multi Instance Integration release notes
description: "The ServiceNow\xAE HR Multi Instance Integration centralizes the delivery\
\ of HR services in a shared services model, enabling consumers and providers to\
\ connect their instances to securely build business workflows across the ServiceNow\
\ ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/integration-first-advantage-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/integration-first-advantage-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/hr-service-delivery/integration-first-advantage-rn.html | zurich | HR Service Delivery integration with First Advantage service release notes | The ServiceNow® HR Service Delivery integration with First Advantage service application uses SOAP services to request background checks through the First Advantage service. This application is no longer supported starting with the Zurich release. | [] | [
"Zurich release notes",
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"t... | # HR Service Delivery integration with First Advantage service release notes
The ServiceNow®
HR Service Delivery integration with First Advantage service application uses SOAP services to request background checks through the First Advantage service. This application is no longer supported starting with the Zurich rel... | ---
title: HR Service Delivery integration with First Advantage service release notes
description: "The ServiceNow\xAE HR Service Delivery integration with First Advantage\
\ service application uses SOAP services to request background checks through the\
\ First Advantage service. This application is no longer sup... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/integration-with-accurate-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/integration-with-accurate-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/hr-service-delivery/integration-with-accurate-rn.html | zurich | HR Service Delivery integration with Accurate Background service release notes | The ServiceNow® HR Service Delivery integration with Accurate Background service application uses REST services to request background checks through the Accurate Background service. This application is no longer supported starting with the Zurich release. | [] | [
"Zurich release notes",
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The ServiceNow®
HR Service Delivery integration with Accurate Background service application uses REST services to request background checks through the Accurate Background service. This application is no longer supported starting with
th... | ---
title: HR Service Delivery integration with Accurate Background service release notes
description: "The ServiceNow\xAE HR Service Delivery integration with Accurate Background\
\ service application uses REST services to request background checks through the\
\ Accurate Background service. This application is n... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/integration-with-sterling-talent-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/integration-with-sterling-talent-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/hr-service-delivery/integration-with-sterling-talent-rn.html | zurich | HR Service Delivery integration with Sterling Talent Solutions service release notes | The ServiceNow® HR Service Delivery integration with Sterling Talent Solutions service application uses REST services to request background checks through the Sterling Talent Solutions service. This application is no longer supported starting with the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"Employee Service Management release notes",
" HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/hr-service-delivery/integration-with-sterling-talent-rn.html" id="bundle:zurich-release-notes/enus/release-notes/hr-service-delivery/integration-with-sterling-talent-rn.html"><body id="integration-with-sterling-talent-rn"><main role=... | {
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"t... | # HR Service Delivery integration with Sterling Talent Solutions service release notes
The ServiceNow®
HR Service Delivery integration with Sterling Talent Solutions service application uses REST services to request background checks through the Sterling Talent Solutions service. This application is no longer supporte... | ---
title: HR Service Delivery integration with Sterling Talent Solutions service release
notes
description: "The ServiceNow\xAE HR Service Delivery integration with Sterling Talent\
\ Solutions service application uses REST services to request background checks\
\ through the Sterling Talent Solutions service. T... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/jny-dsgnr-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/jny-dsgnr-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/hr-service-delivery/jny-dsgnr-rn.html | zurich | Journey designer release notes | The ServiceNow® Journey designer application enables managers and employees to create and track journeys. Journeys include transition plans, such as promotions, offboarding, onboarding, and role changes for employees. Journey designer was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"Employee Service Management release notes",
" HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/hr-service-delivery/jny-dsgnr-rn.html" id="bundle:zurich-release-notes/enus/release-notes/hr-service-delivery/jny-dsgnr-rn.html"><body id="jny-dsgnr-rn"><main role="main"><article role="article" class="dita" id="jny-dsgnr-rn" aria-la... | {
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"t... | # Journey designer release notes
The ServiceNow®
Journey designer application enables managers and employees to create and track journeys. Journeys include transition plans, such as promotions, offboarding, onboarding, and role changes for employees. Journey designer was enhanced and updated in the Zurich release.
##... | ---
title: Journey designer release notes
description: "The ServiceNow\xAE Journey designer application enables managers and\
\ employees to create and track journeys. Journeys include transition plans, such\
\ as promotions, offboarding, onboarding, and role changes for employees. Journey\
\ designer was enhance... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/le-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/le-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/hr-service-delivery/le-rn.html | zurich | Lifecycle Events release notes | The ServiceNow® Lifecycle Events application is designed for managing HR cases that are long term in nature. These HR cases include, but aren’t limited to, onboarding, offboarding, parental leave of absence, and performance improvement plans. Lifecycle Events was enhanced and | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"Employee Service Management release notes",
" HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/hr-service-delivery/le-rn.html" id="bundle:zurich-release-notes/enus/release-notes/hr-service-delivery/le-rn.html"><body id="le-rn"><main role="main"><article role="article" class="dita" id="le-rn" aria-labelledby="title_le-rn">
<h... | {
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"t... | # Lifecycle Events release notes
The ServiceNow®
Lifecycle Events application is designed for managing HR cases that are long term in nature. These HR cases include, but aren’t limited to, onboarding, offboarding, parental leave of absence, and performance improvement
plans. Lifecycle Events was enhanced and updated i... | ---
title: Lifecycle Events release notes
description: "The ServiceNow\xAE Lifecycle Events application is designed for managing\
\ HR cases that are long term in nature. These HR cases include, but aren\u2019\
t limited to, onboarding, offboarding, parental leave of absence, and performance\
\ improvement plans.... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/learning-posts-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/learning-posts-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/hr-service-delivery/learning-posts-rn.html | zurich | Learning Posts release notes | The ServiceNow® Learning Posts application enables you to create an omni-channel learning experience for your employees empowering them with the right learning at the right time. This application is no longer supported starting with Zurich release and all Learning Posts | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"Employee Service Management release notes",
" HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/hr-service-delivery/learning-posts-rn.html" id="bundle:zurich-release-notes/enus/release-notes/hr-service-delivery/learning-posts-rn.html"><body id="learning-posts-rn"><main role="main"><article role="article" class="dita" id="learni... | {
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"t... | # Learning Posts release notes
The ServiceNow®
Learning Posts application enables you to create an omni-channel learning experience for your employees empowering them with the right learning at the right time. This application is no longer supported starting with Zurich release and all Learning Posts capabilities are ... | ---
title: Learning Posts release notes
description: "The ServiceNow\xAE Learning Posts application enables you to create\
\ an omni-channel learning experience for your employees empowering them with the\
\ right learning at the right time. This application is no longer supported starting\
\ with Zurich release ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/listening-posts-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/hr-service-delivery/listening-posts-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/hr-service-delivery/listening-posts-rn.html | zurich | Listening Posts release notes | The ServiceNow® Listening Posts application enables you to create simple pulse surveys to capture employee touch points, gain insights from employee feedback, and improve overall employee experience. This application is no longer supported starting with the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"Employee Service Management release notes",
" HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/hr-service-delivery/listening-posts-rn.html" id="bundle:zurich-release-notes/enus/release-notes/hr-service-delivery/listening-posts-rn.html"><body id="listening-posts-rn"><main role="main"><article role="article" class="dita" id="lis... | {
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"t... | # Listening Posts release notes
The ServiceNow®
Listening Posts application enables you to create simple pulse surveys to capture employee touch points, gain insights from employee feedback, and improve overall employee experience. This application is no longer
supported starting with the Zurich release.
## Deprecati... | ---
title: Listening Posts release notes
description: "The ServiceNow\xAE Listening Posts application enables you to create\
\ simple pulse surveys to capture employee touch points, gain insights from employee\
\ feedback, and improve overall employee experience. This application is no longer\
\ supported startin... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/impact/impact-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/impact/impact-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/impact/impact-rn.html | zurich | Impact release notes | The ServiceNow® Impact application is a customer success product that helps you use the power of the ServiceNow AI Platform for your business transformation. Impact was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/impact/impact-rn.html" id="bundle:zurich-release-notes/enus/release-notes/impact/impact-rn.html"><body id="impact-rn"><main role="main"><article role="article" class="dita" id="impact-rn" aria-labelledby="title_impact-rn">
<h1 clas... | {
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"t... | # Impact release notes
The ServiceNow®
Impact application is a customer success product that helps you use the power of the ServiceNow AI Platform for your business transformation. Impact was enhanced and updated in the Zurich release.
## Impact highlights for the Zurich release
* Use the automated setup to simplify... | ---
title: Impact release notes
description: "The ServiceNow\xAE Impact application is a customer success product\
\ that helps you use the power of the ServiceNow AI Platform for your business transformation.\
\ Impact was enhanced and updated in the Zurich release."
keywords: []
breadcrumbs:
- Zurich release note... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-asset-management/asset-audit-response-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-asset-management/asset-audit-response-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-asset-management/asset-audit-response-rn.html | zurich | Asset Audit Response release notes | The ServiceNow® Asset Audit Response application provides workspaces where asset managers can manage their regulatory audits, request evidence for these audits, respond to these requests through a guided experience, and access regulatory content data to help drive more efficient and | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-asset-management/asset-audit-response-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-asset-management/asset-audit-response-rn.html"><body id="asset-audit-response-rn"><main role="main"><article role="article" class... | {
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"t... | # Asset Audit Response release notes
The ServiceNow®
Asset Audit Response application provides workspaces where asset managers can manage their regulatory audits, request evidence for these audits, respond to these requests through a guided experience, and access
regulatory content data to help drive more efficient an... | ---
title: Asset Audit Response release notes
description: "The ServiceNow\xAE Asset Audit Response application provides workspaces\
\ where asset managers can manage their regulatory audits, request evidence for\
\ these audits, respond to these requests through a guided experience, and access\
\ regulatory cont... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-asset-management/cloud-cost-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-asset-management/cloud-cost-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-asset-management/cloud-cost-management-rn.html | zurich | Cloud Cost Management 9.0 release notes | The ServiceNow® Cloud Cost Management application (formerly known as ServiceNow Cloud Insights) helps you to analyze the cloud resource costs so that you can identify and act on opportunities to save money and optimize the operations of your organization. Cloud | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-asset-management/cloud-cost-management-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-asset-management/cloud-cost-management-rn.html"><body id="cloud-cost-management-rn"><main role="main"><article role="article" cl... | {
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"t... | # Cloud Cost Management 9.0 release notes
The ServiceNow®
Cloud Cost Management application (formerly known as ServiceNow Cloud Insights) helps you to analyze the cloud resource costs so that you can identify and act on opportunities to save money and optimize the operations of your organization. Cloud Cost Management... | ---
title: Cloud Cost Management 9.0 release notes
description: "The ServiceNow\xAE Cloud Cost Management application (formerly known\
\ as ServiceNow Cloud Insights) helps you to analyze the cloud resource costs so\
\ that you can identify and act on opportunities to save money and optimize the\
\ operations of ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-asset-management/enterprise-asset-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-asset-management/enterprise-asset-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-asset-management/enterprise-asset-management-rn.html | zurich | Enterprise Asset Management release notes | The ServiceNow® Enterprise Asset Management application manages the entire life cycle of your enterprise's connected and non-connected assets, which enables you to maintain and maximize the life of your assets while minimizing any costly downtimes. Enterprise Asset Management was enhanced | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-asset-management/enterprise-asset-management-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-asset-management/enterprise-asset-management-rn.html"><body id="enterprise-asset-management-rn"><main role="main"><article... | {
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"t... | # Enterprise Asset Management release notes
The ServiceNow®
Enterprise Asset Management application manages the entire life cycle of your enterprise's connected and non-connected assets, which enables you to maintain and maximize the life of your assets while minimizing any costly
downtimes. Enterprise Asset Managemen... | ---
title: Enterprise Asset Management release notes
description: "The ServiceNow\xAE Enterprise Asset Management application manages the\
\ entire life cycle of your enterprise's connected and non-connected assets, which\
\ enables you to maintain and maximize the life of your assets while minimizing\
\ any cost... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-asset-management/hardware-asset-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-asset-management/hardware-asset-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-asset-management/hardware-asset-management-rn.html | zurich | Hardware Asset Management 13.0.0 release notes | The ServiceNow® Hardware Asset Management application provides advanced workflow, automation, and mobile capabilities to track and manage your technology asset environment. Hardware Asset Management was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-asset-management/hardware-asset-management-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-asset-management/hardware-asset-management-rn.html"><body id="hardware-asset-management-rn"><main role="main"><article role=... | {
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"t... | # Hardware Asset Management 13.0.0 release notes
The ServiceNow®
Hardware Asset Management application provides advanced workflow, automation, and mobile capabilities to track and manage your technology asset environment. Hardware Asset Management was enhanced and updated in the Zurich release.
## Hardware Asset Mana... | ---
title: Hardware Asset Management 13.0.0 release notes
description: "The ServiceNow\xAE Hardware Asset Management application provides advanced\
\ workflow, automation, and mobile capabilities to track and manage your technology\
\ asset environment. Hardware Asset Management was enhanced and updated in the Zuri... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-asset-management/it-asset-management-rn-landing.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-asset-management/it-asset-management-rn-landing.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-asset-management/it-asset-management-rn-landing.html | zurich | IT Asset Management release notes | IT Asset Management has new and updated features in the Zurich release | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-asset-management/it-asset-management-rn-landing.html" id="bundle:zurich-release-notes/enus/release-notes/it-asset-management/it-asset-management-rn-landing.html"><body id="it-asset-management-rn-landing"><main role="main"><article... | {
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"t... | # IT Asset Management release notes
IT Asset Management has new and updated features in the Zurich
release
| ---
title: IT Asset Management release notes
description: IT Asset Management has new and updated features in the Zurich release
keywords: []
breadcrumbs:
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# IT Asset Management rele... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-asset-management/software-asset-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-asset-management/software-asset-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-asset-management/software-asset-management-rn.html | zurich | Software Asset Management release notes | The ServiceNow® Software Asset Management application systematically tracks, evaluates, and manages the cost, utilization, compliance, and optimization for software and SaaS applications. Software Asset Management was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
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"IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-asset-management/software-asset-management-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-asset-management/software-asset-management-rn.html"><body id="software-asset-management-rn"><main role="main"><article role=... | {
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"t... | # Software Asset Management release notes
The ServiceNow®
Software Asset Management application systematically tracks, evaluates, and manages the cost, utilization, compliance, and optimization for software and SaaS applications. Software Asset Management was enhanced and updated in the Zurich release.
## Software As... | ---
title: Software Asset Management release notes
description: "The ServiceNow\xAE Software Asset Management application systematically\
\ tracks, evaluates, and manages the cost, utilization, compliance, and optimization\
\ for software and SaaS applications. Software Asset Management was enhanced and\
\ update... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-business-management/collaborative-work-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-business-management/collaborative-work-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-business-management/collaborative-work-management-rn.html | zurich | Collaborative Work Management release notes | The ServiceNow® Collaborative Work Management (CWM) application provides a central hub to plan, visualize, and collaborate on work with team members across your organization. CWM was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"Strategic Portfolio Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-business-management/collaborative-work-management-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-business-management/collaborative-work-management-rn.html"><body class="store-2025-08" id="collaborative-work-managem... | {
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"t... | # Collaborative Work Management release notes
The ServiceNow®
Collaborative Work Management (CWM) application provides a central hub to plan, visualize, and collaborate on work with team members across your organization. CWM was enhanced and updated in the Zurich release.
## Collaborative Work Management highlights f... | ---
title: Collaborative Work Management release notes
description: "The ServiceNow\xAE Collaborative Work Management (CWM) application provides\
\ a central hub to plan, visualize, and collaborate on work with team members across\
\ your organization. CWM was enhanced and updated in the Zurich release."
keywords: ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-business-management/goal-framework-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-business-management/goal-framework-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-business-management/goal-framework-rn.html | zurich | Goal Framework release notes | The ServiceNow® Goal Framework application enables your business to create goals, set targets for them, and evaluate the progress of the goals and targets to accomplish your organizational plans and drive business outcomes. Goal Framework was enhanced and updated in | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"Strategic Portfolio Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-business-management/goal-framework-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-business-management/goal-framework-rn.html"><body id="goal-framework-rn"><main role="main"><article role="article" class="dita" id="... | {
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"t... | # Goal Framework release notes
The ServiceNow®
Goal Framework application enables your business to create goals, set targets for them, and evaluate the progress of the goals and targets to accomplish your organizational plans and drive business outcomes. Goal Framework was enhanced and updated in the Zurich release.
... | ---
title: Goal Framework release notes
description: "The ServiceNow\xAE Goal Framework application enables your business\
\ to create goals, set targets for them, and evaluate the progress of the goals\
\ and targets to accomplish your organizational plans and drive business outcomes.\
\ Goal Framework was enhan... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-business-management/it-business-management-rn-landing.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-business-management/it-business-management-rn-landing.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-business-management/it-business-management-rn-landing.html | zurich | Strategic Portfolio Management release notes | Strategic Portfolio Management (formerly IT Business Management) has new and updated features in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-business-management/it-business-management-rn-landing.html" id="bundle:zurich-release-notes/enus/release-notes/it-business-management/it-business-management-rn-landing.html"><body id="it-business-management-rn-landing"><main role=... | {
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"t... | # Strategic Portfolio Management release notes
Strategic Portfolio Management (formerly IT Business Management) has new and
updated features in the Zurich release.
| ---
title: Strategic Portfolio Management release notes
description: Strategic Portfolio Management (formerly IT Business Management) has
new and updated features in the Zurich release.
keywords: []
breadcrumbs:
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https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-business-management/portfolio-planning-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-business-management/portfolio-planning-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-business-management/portfolio-planning-rn.html | zurich | Portfolio Planning release notes | The ServiceNow® Portfolio Planning application helps you enhance traditional product and portfolio management by visualizing the alignment of work with organizational objectives. Portfolio Planning was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"Strategic Portfolio Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-business-management/portfolio-planning-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-business-management/portfolio-planning-rn.html"><body id="portfolio-planning-rn"><main role="main"><article role="article" class... | {
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"t... | # Portfolio Planning release notes
The ServiceNow®
Portfolio Planning application helps you enhance traditional product and portfolio management by visualizing the alignment of work with organizational objectives. Portfolio Planning was enhanced and updated in the Zurich release.
## Portfolio Planning highlights for ... | ---
title: Portfolio Planning release notes
description: "The ServiceNow\xAE Portfolio Planning application helps you enhance\
\ traditional product and portfolio management by visualizing the alignment of work\
\ with organizational objectives. Portfolio Planning was enhanced and updated in\
\ the Zurich release... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-business-management/project-portfolio-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-business-management/project-portfolio-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-business-management/project-portfolio-management-rn.html | zurich | Project Portfolio Management release notes | The ServiceNow® Project Portfolio Management application enables you to create and manage a wide range of planning items from a few small tasks to large portfolios of projects. Project Portfolio Management was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"Strategic Portfolio Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-business-management/project-portfolio-management-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-business-management/project-portfolio-management-rn.html"><body id="project-portfolio-management-rn"><main role="main"... | {
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"t... | # Project Portfolio Management release notes
The ServiceNow®
Project Portfolio Management application enables you to create and manage a wide range of planning items from a few small tasks to large portfolios of projects. Project Portfolio Management was enhanced and updated in the Zurich release.
## Project Portfoli... | ---
title: Project Portfolio Management release notes
description: "The ServiceNow\xAE Project Portfolio Management application enables\
\ you to create and manage a wide range of planning items from a few small tasks\
\ to large portfolios of projects. Project Portfolio Management was enhanced and\
\ updated in ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-business-management/project-workspace-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-business-management/project-workspace-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-business-management/project-workspace-rn.html | zurich | Project Workspace release notes | The ServiceNow® Project Workspace application provides an intuitive user experience that enables project managers to plan and manage their projects. Project Workspace was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"Strategic Portfolio Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-business-management/project-workspace-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-business-management/project-workspace-rn.html"><body id="project-workspace-rn"><main role="main"><article role="article" class="d... | {
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"t... | # Project Workspace release notes
The ServiceNow®
Project Workspace application provides an intuitive user experience that enables project managers to plan and manage their projects. Project Workspace was enhanced and updated in the Zurich release.
## Project Workspace highlights for the Zurich release
* Align resou... | ---
title: Project Workspace release notes
description: "The ServiceNow\xAE Project Workspace application provides an intuitive\
\ user experience that enables project managers to plan and manage their projects.\
\ Project Workspace was enhanced and updated in the Zurich release."
keywords: []
breadcrumbs:
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https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-business-management/resource-management-workspace-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-business-management/resource-management-workspace-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-business-management/resource-management-workspace-rn.html | zurich | Resource Management Workspace release notes | The ServiceNow® Resource Management Workspace application provides resource managers with a more efficient way to work with a dedicated workspace to view and manage resource assignments. Resource Management Workspace was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
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] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-business-management/resource-management-workspace-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-business-management/resource-management-workspace-rn.html"><body id="resource-management-workspace-rn"><main role="ma... | {
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"t... | # Resource Management Workspace release notes
The ServiceNow®
Resource Management Workspace application provides resource managers with a more efficient way to work with a dedicated workspace to view and manage resource assignments. Resource Management Workspace was enhanced and updated in the Zurich release.
## Reso... | ---
title: Resource Management Workspace release notes
description: "The ServiceNow\xAE Resource Management Workspace application provides\
\ resource managers with a more efficient way to work with a dedicated workspace\
\ to view and manage resource assignments. Resource Management Workspace was enhanced\
\ and... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-business-management/strategic-planning-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-business-management/strategic-planning-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-business-management/strategic-planning-rn.html | zurich | Strategic Planning release notes | The ServiceNow® Strategic Planning application helps you accomplish end-to-end planning using a single workspace. Strategic Planning was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
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] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-business-management/strategic-planning-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-business-management/strategic-planning-rn.html"><body id="strategic-planning-rn"><main role="main"><article role="article" class... | {
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"t... | # Strategic Planning release notes
The ServiceNow®
Strategic Planning application helps you accomplish end-to-end planning using a single workspace. Strategic Planning was enhanced and updated in the Zurich release.
## Strategic Planning highlights for the Zurich release
* Categorize your strategic priorities, goals... | ---
title: Strategic Planning release notes
description: "The ServiceNow\xAE Strategic Planning application helps you accomplish\
\ end-to-end planning using a single workspace. Strategic Planning was enhanced\
\ and updated in the Zurich release."
keywords: []
breadcrumbs:
- Zurich release notes
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https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-operations-management/agent-client-collector-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-operations-management/agent-client-collector-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-operations-management/agent-client-collector-rn.html | zurich | Agent Client Collector release notes | The ServiceNow® Agent Client Collector application enables you to monitor the service availability, performance, and infrastructure of your system. Agent Client Collector was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"IT Operations Management release notes",
"ITOM Health release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-operations-management/agent-client-collector-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-operations-management/agent-client-collector-rn.html"><body id="agent-client-collector-rn"><main role="main"><article role... | {
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"t... | # Agent Client Collector release notes
The ServiceNow®
Agent Client Collector application enables you to monitor the service availability, performance, and infrastructure of your system. Agent Client Collector was enhanced and updated in the Zurich release.
## Agent Client Collector highlights for the Zurich release
... | ---
title: Agent Client Collector release notes
description: "The ServiceNow\xAE Agent Client Collector application enables you to\
\ monitor the service availability, performance, and infrastructure of your system.\
\ Agent Client Collector was enhanced and updated in the Zurich release."
keywords: []
breadcrumbs:... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-operations-management/event-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-operations-management/event-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-operations-management/event-management-rn.html | zurich | Event Management release notes | The ServiceNow® Event Management application helps you to identify health issues across the datacenter on a single management console. Event Management was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
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"IT Operations Management release notes",
"ITOM Health release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-operations-management/event-management-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-operations-management/event-management-rn.html"><body id="event-management-rn"><main role="main"><article role="article" class="... | {
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"t... | # Event Management release notes
The ServiceNow®
Event Management application helps you to identify health issues across the datacenter on a single management console. Event Management was enhanced and updated in the Zurich release.
## Event Management highlights for the Zurich release
* Combine the strengths of CMD... | ---
title: Event Management release notes
description: "The ServiceNow\xAE Event Management application helps you to identify\
\ health issues across the datacenter on a single management console. Event Management\
\ was enhanced and updated in the Zurich release."
keywords: []
breadcrumbs:
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-... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-operations-management/health-log-analytics-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-operations-management/health-log-analytics-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-operations-management/health-log-analytics-rn.html | zurich | Health Log Analytics release notes | The ServiceNow® Health Log Analytics application helps you predict IT issues before they impact users by ingesting, analyzing, and correlating machine-generated log data in real time. When Health Log Analytics detects a deviation from a normal pattern, it alerts you | [
"HLA release notes"
] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"IT Operations Management release notes",
"ITOM Health release notes"
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"t... | # Health Log Analytics release notes
The ServiceNow®
Health Log Analytics application helps you predict IT issues before they impact users by ingesting, analyzing, and correlating machine-generated log data in real time. When Health Log Analytics detects a deviation from a normal pattern, it alerts you of a possible i... | ---
title: Health Log Analytics release notes
description: "The ServiceNow\xAE Health Log Analytics application helps you predict\
\ IT issues before they impact users by ingesting, analyzing, and correlating machine-generated\
\ log data in real time. When Health Log Analytics detects a deviation from a normal\
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-operations-management/itom-cloud-accelerate-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-operations-management/itom-cloud-accelerate-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-operations-management/itom-cloud-accelerate-rn.html | zurich | ITOM Cloud Accelerate release notes | The ServiceNow® ITOM Cloud Accelerate provides workflows to govern the provisioning and management of your cloud and on-premise virtual infrastructure. It leverages ServiceNow Orchestration and integrations with automation tools such as Ansible, Azure DevOps, and Terraform. ITOM Cloud Accelerate was | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-operations-management/itom-cloud-accelerate-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-operations-management/itom-cloud-accelerate-rn.html"><body id="itom-cloud-accelerate-rn"><main role="main"><article role="a... | {
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"t... | # ITOM Cloud Accelerate release notes
The ServiceNow®
ITOM Cloud Accelerate provides workflows to govern the provisioning and management of your cloud and on-premise virtual infrastructure. It leverages ServiceNow Orchestration and integrations with automation tools such as Ansible, Azure DevOps, and Terraform. ITOM C... | ---
title: ITOM Cloud Accelerate release notes
description: "The ServiceNow\xAE ITOM Cloud Accelerate provides workflows to govern\
\ the provisioning and management of your cloud and on-premise virtual infrastructure.\
\ It leverages ServiceNow Orchestration and integrations with automation tools such\
\ as Ansi... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-operations-management/itom-health-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-operations-management/itom-health-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-operations-management/itom-health-rn.html | zurich | ITOM Health release notes | The ServiceNow® ITOM Health product helps you to keep track and maintain the health of the services in your organization. ITOM Health was enhanced and updated in the Zurich release. | [
"ITOM Health release notes"
] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-operations-management/itom-health-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-operations-management/itom-health-rn.html"><body id="itom-health-rn"><main role="main"><article role="article" class="dita" id="itom-... | {
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"t... | # ITOM Health release notes
The ServiceNow®
ITOM Health product helps you to keep track and maintain the health of the services in your organization. ITOM Health was enhanced and updated in the Zurich release.
## ITOM Health highlights for the Zurich release
Health Log Analytics highlights:
* Streamline Health Log ... | ---
title: ITOM Health release notes
description: "The ServiceNow\xAE ITOM Health product helps you to keep track and maintain\
\ the health of the services in your organization. ITOM Health was enhanced and\
\ updated in the Zurich release."
keywords:
- ITOM Health release notes
breadcrumbs:
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https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-operations-management/itom-visibility-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-operations-management/itom-visibility-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-operations-management/itom-visibility-rn.html | zurich | ITOM Visibility release notes | The ServiceNow® ITOM Visibility application provides a unified, connected view of your entire IT infrastructure and the services that it supports. ITOM Visibility was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-operations-management/itom-visibility-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-operations-management/itom-visibility-rn.html"><body id="itom-visibility-rn"><main role="main"><article role="article" class="dit... | {
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"t... | # ITOM Visibility release notes
The ServiceNow®
ITOM Visibility application provides a unified, connected view of your entire IT infrastructure and the services that it supports. ITOM Visibility was enhanced and updated in the Zurich release.
## ITOM Visibility highlights for the Zurich release
* AWS EC2 VMs discove... | ---
title: ITOM Visibility release notes
description: "The ServiceNow\xAE ITOM Visibility application provides a unified, connected\
\ view of your entire IT infrastructure and the services that it supports. ITOM\
\ Visibility was enhanced and updated in the Zurich release."
keywords: []
breadcrumbs:
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https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-operations-management/service-observability-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-operations-management/service-observability-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-operations-management/service-observability-rn.html | zurich | Service Observability release notes | The ServiceNow® Service Observability application helps operations teams triage and manage incidents in a complex and distributed production system. Service Observability combines telemetry and platform insights from multiple observability tools into a single workflow in the Service Operations Workspace (SOW). | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"IT Operations Management release notes",
"ITOM Health release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-operations-management/service-observability-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-operations-management/service-observability-rn.html"><body id="service-observability-rn"><main role="main"><article role="a... | {
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"t... | # Service Observability release notes
The ServiceNow®
Service Observability application helps operations teams triage and manage incidents in a complex and distributed production system. Service Observability combines telemetry and platform insights from multiple observability tools into a single workflow in the Servi... | ---
title: Service Observability release notes
description: "The ServiceNow\xAE Service Observability application helps operations\
\ teams triage and manage incidents in a complex and distributed production system.\
\ Service Observability combines telemetry and platform insights from multiple observability\
\ t... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-operations-management/service-reliability-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-operations-management/service-reliability-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-operations-management/service-reliability-management-rn.html | zurich | Service Reliability Management release notes | The ServiceNow® Service Reliability Management (SRM) application helps your organization respond, collaborate, track, and self-remediate when working on alerts and incidents. SRM was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
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"t... | # Service Reliability Management release notes
The ServiceNow®
Service Reliability Management (SRM) application helps your organization respond, collaborate, track, and self-remediate when working on alerts and incidents. SRM was enhanced and updated in the Zurich release.
## SRM highlights for the Zurich release
* ... | ---
title: Service Reliability Management release notes
description: "The ServiceNow\xAE Service Reliability Management (SRM) application\
\ helps your organization respond, collaborate, track, and self-remediate when working\
\ on alerts and incidents. SRM was enhanced and updated in the Zurich release."
keywords:... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-operations-management/synthetic-monitoring-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-operations-management/synthetic-monitoring-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-operations-management/synthetic-monitoring-rn.html | zurich | Synthetic monitoring release notes | The ServiceNow® synthetic monitoring application in the Service Operations Workspace (SOW) empowers organizations to proactively manage and enhance the performance and availability of critical service endpoints. By simulating user transactions on HTTP endpoints, this solution identifies performance bottlenecks, helps e... | [] | [
"Zurich release notes",
"Learn about the Zurich release",
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"IT Operations Management release notes",
"ITOM Health release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-operations-management/synthetic-monitoring-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-operations-management/synthetic-monitoring-rn.html"><body id="synthetic-monitoring-rn"><main role="main"><article role="arti... | {
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"t... | # Synthetic monitoring release notes
The ServiceNow®
synthetic monitoring application in the Service Operations Workspace (SOW) empowers organizations to proactively manage and enhance the performance and availability of critical service endpoints. By simulating user transactions on HTTP endpoints, this
solution ident... | ---
title: Synthetic monitoring release notes
description: "The ServiceNow\xAE synthetic monitoring application in the Service Operations\
\ Workspace (SOW) empowers organizations to proactively manage and enhance the performance\
\ and availability of critical service endpoints. By simulating user transactions\
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-service-management/change-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-service-management/change-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-service-management/change-management-rn.html | zurich | Change Management release notes | The ServiceNow® Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services. Change Management was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
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"IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-service-management/change-management-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-service-management/change-management-rn.html"><body id="change-management-rn"><main role="main"><article role="article" class="dit... | {
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"t... | # Change Management release notes
The ServiceNow®
Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services. Change Management was enhanced and updated in the Zurich release.
## Change Manage... | ---
title: Change Management release notes
description: "The ServiceNow\xAE Change Management application provides a systematic\
\ approach to control the life cycle of all changes, facilitating beneficial changes\
\ to be made with minimum disruption to IT services. Change Management was enhanced\
\ and updated ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-service-management/continual-improvement-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-service-management/continual-improvement-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-service-management/continual-improvement-management-rn.html | zurich | Continual Improvement Management release notes | The ServiceNow® Continual Improvement Management application enables organizations to plan and implement service, process, and function improvements proactively. Continual Improvement Management was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-service-management/continual-improvement-management-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-service-management/continual-improvement-management-rn.html"><body id="continual-improvement-management-rn"><main r... | {
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"t... | # Continual Improvement Management release notes
The ServiceNow®
Continual Improvement Management application enables organizations to plan and implement service, process, and function improvements proactively. Continual Improvement Management was enhanced and updated in the Zurich release.
## Continual Improvement M... | ---
title: Continual Improvement Management release notes
description: "The ServiceNow\xAE Continual Improvement Management application enables\
\ organizations to plan and implement service, process, and function improvements\
\ proactively. Continual Improvement Management was enhanced and updated in the\
\ Zur... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-service-management/devops-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-service-management/devops-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-service-management/devops-rn.html | zurich | DevOps Change Velocity release notes | The ServiceNow® DevOps Change Velocity application improves visibility into your DevOps data in a single system, automates and accelerates change processes, and helps you gain insights to measure the performance of your DevOps environment. DevOps Change Velocity was enhanced and | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-service-management/devops-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-service-management/devops-rn.html"><body id="devops-rn"><main role="main"><article role="article" class="dita" id="devops-rn" aria-labelledby... | {
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"t... | # DevOps Change Velocity release notes
The ServiceNow®
DevOps Change Velocity application improves visibility into your DevOps data in a single system, automates and accelerates change processes, and helps you gain insights to measure the performance of your DevOps environment. DevOps Change Velocity was enhanced and ... | ---
title: DevOps Change Velocity release notes
description: "The ServiceNow\xAE DevOps Change Velocity application improves visibility\
\ into your DevOps data in a single system, automates and accelerates change processes,\
\ and helps you gain insights to measure the performance of your DevOps environment.\
\ ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-service-management/digital-end-user-experience-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-service-management/digital-end-user-experience-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-service-management/digital-end-user-experience-rn.html | zurich | Digital End-User Experience release notes | The ServiceNow® Digital End-User Experience (DEX) application is a cloud-based tool providing IT with comprehensive visibility and monitoring for user applications, networks, and devices. The DEX suite helps you resolve device and application issues proactively and provides easy access to | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-service-management/digital-end-user-experience-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-service-management/digital-end-user-experience-rn.html"><body id="digital-end-user-experience-rn"><main role="main"><art... | {
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"t... | # Digital End-User Experience release notes
The ServiceNow®
Digital End-User Experience (DEX) application is a cloud-based tool providing IT with comprehensive visibility and monitoring for user applications, networks, and devices. The DEX suite helps you resolve device and application issues proactively and provides ... | ---
title: Digital End-User Experience release notes
description: "The ServiceNow\xAE Digital End-User Experience (DEX) application is\
\ a cloud-based tool providing IT with comprehensive visibility and monitoring for\
\ user applications, networks, and devices. The DEX suite helps you resolve device\
\ and appl... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-service-management/digital-portfolio-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-service-management/digital-portfolio-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-service-management/digital-portfolio-management-rn.html | zurich | Digital Portfolio Management (DPM) release notes | The ServiceNow® Digital Portfolio Management (DPM) enables you to view and manage the full life cycle of your services and applications. DPM was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-service-management/digital-portfolio-management-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-service-management/digital-portfolio-management-rn.html"><body id="digital-portfolio-management-rn"><main role="main"><... | {
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"t... | # Digital Portfolio Management (DPM) release notes
The ServiceNow®
Digital Portfolio Management (DPM) enables you to view and manage the full life cycle of your services and applications. DPM was enhanced and updated in the Zurich release.
## Digital Portfolio Management (DPM) highlights for the Zurich release
* Con... | ---
title: Digital Portfolio Management (DPM) release notes
description: "The ServiceNow\xAE Digital Portfolio Management (DPM) enables you to\
\ view and manage the full life cycle of your services and applications. DPM was\
\ enhanced and updated in the Zurich release."
keywords: []
breadcrumbs:
- Zurich release ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/it-service-management/incident-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/it-service-management/incident-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/it-service-management/incident-management-rn.html | zurich | Incident Management release notes | The ServiceNow® Incident Management application facilitates you to restore normal service operations while minimizing the impact to business operations and maintaining quality. Incident Management was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
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"IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/it-service-management/incident-management-rn.html" id="bundle:zurich-release-notes/enus/release-notes/it-service-management/incident-management-rn.html"><body id="incident-management-rn"><main role="main"><article role="article" clas... | {
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"t... | # Incident Management release notes
The ServiceNow®
Incident Management application facilitates you to restore normal service operations while minimizing the impact to business operations and maintaining quality. Incident Management was enhanced and updated in the Zurich release.
## Incident Management highlights for... | ---
title: Incident Management release notes
description: "The ServiceNow\xAE Incident Management application facilitates you to\
\ restore normal service operations while minimizing the impact to business operations\
\ and maintaining quality. Incident Management was enhanced and updated in the Zurich\
\ release... |
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