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https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-visibility-content.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-visibility-content.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-visibility-content.html | Visibility Content release notes | Version history for the ITOM Visibility Content application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-visibility-content.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-visibility-content.html"><body id="store-rn-itom-visibility-content"><main role="main"><article role="article" class="dita" id="store-rn-itom-visibility-content" aria-labelledby="title_store-rn-itom-visibility-content">
<h1 class="title topictitle1" id="title_store-rn-itom-visibility-content"><span class="ph">Visibility Content</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ITOM</span>
<span class="ph">Visibility Content</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-visibility-content__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d182529e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.28.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Activate/deactivate patterns - Toggling a pattern's status won't increment its version number or flag it as changed, yet it still receives future updates.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">The "CAS on Windows" pattern's section "Identification using Powershell script" is fixed by adding a failover step "run the powershell script to populate the xml file failover". This step checks that
script_output has valid data containing DC= and CN= (PRB1877647).</li>
<li class="li">"The "IIS" pattern's "Identification for HTTP(S) entry point type(s) for IIS6 second logic" section, which might cause an infinite loop issue, is fixed by setting "VDIRs attributes" in the same section
(PRB1870733).</li>
<li class="li">The "IIS" pattern now creates outgoing connections to default website (PRB1863483).</li>
<li class="li">The "Azure DataBase (LP)" pattern is fixed to populate the name of the Azure PostgreSQL FlexibleServers in the right format (PRB1875281).</li>
<li class="li">The issue causing Listener Identification failure has been resolved by fixing the "Oracle DB on Unix" pattern (PRB1892864).</li>
<li class="li">The "Oracle DB on Unix" pattern is fixed to skip the step for lower Oracle versions when the condition is met (PRB1896257).</li>
<li class="li">The "Network Switch" pattern now finds the LLDP neighbor (PRB1854223).</li>
<li class="li">Added missing Discovery classifier for Windows Server 2025 (PRB1868603).</li>
<li class="li">The "Nginx" pattern is fixed to parse the upstreams of the config file in order to display the upstream nodes (PRB1844729).</li>
<li class="li">The "Tomcat" pattern now includes connection support for Windows (PRB1863242).</li>
<li class="li">The "Oracle Listener" pattern now obtains the Preferred/Available nodes information (PRB1866223).</li>
<li class="li">The "IIS Virtual Directory" pattern's connection section for "Active Directory Federation Services" using "netstat -ao" no longer times out (PRB1894053).</li>
<li class="li">The "PostgreSQL DB" pattern now correctly populates the Configuration Directory and Config File paths on Windows Server installations (PRB1851523).</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.26.0 - May 2025</dt>
<dd class="dd" id="store-rn-itom-visibility-content__latest-store-itom-visibility-content">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-visibility-content__ul_c3j_dhc_cfc">
<li class="li">The "Network Switch" pattern now sets the correct serial number (PRB1848773).</li>
<li class="li">The Network Switch pattern has been fixed to reduce high memory consumption (PRB1846202).</li>
<li class="li">The Network Switch pattern now updates the install_status on the Switch CI (PRB1828631).</li>
<li class="li">The Windows OS - Servers pattern has now been fixed. When the property glide.discovery.discover_aws_ec2_host_metadata is set to false, the pattern will no longer collect AWS EC2 instance metadata via either
IPv6 or IPv4 addresses (PRB1861225).</li>
<li class="li">The MSSql DB On Windows pattern has now been fixed to prevent the database user from being locked out (PRB1639152).</li>
<li class="li">The Azure DataBase (LP) pattern now populates the version information for both Microsoft SQL Server and MySQL Flexible Server (PRB1711299).</li>
<li class="li">The Azure DataBase (LP) pattern and the shared library Azure - Databases Instances to Database now correctly fetch MySQL and PostgreSQL databases on both Server and Flexible Server (PRB1848829).</li>
<li class="li">The DB2 On Windows pattern now uses credentials properly (PRB1840200).</li>
<li class="li">The DB2 on Linux pattern now populates the correct name in the cmdb_ci_db_db2_instance table (PRB1849473).</li>
<li class="li">The Linux Server pattern now correctly creates the relationship between cmdb_ci_ip_address and cmdb_ci_network_adapter, even when different IP addresses are used (PRB1840849).</li>
<li class="li">The "Linux Server" pattern shared library "Linux - Hardware Information" now populates serial number, model ID, and manufacturer information for the "IBM Power 8 architecture (ppc64le)" system
(PRB1322596).</li>
<li class="li">The EMC Isilon pattern previously encountered an error when creating the IP range list due to missing input. This issue has been fixed (PRB1858293).</li>
<li class="li">The Websphere On Unix pattern now uses the URL entry point correctly (PRB1834223).</li>
<li class="li">The Nginx pattern now creates a connection between the load balancer and the resource even when the port is not specified in the configuration (PRB1844119).</li>
<li class="li">The "Google Cloud Platform (GCP) - Discover Related Projects" pattern now excludes discovery from inactive projects (PRB1833367).</li>
<li class="li">The "Linux - Storage" pattern now parses the value for disk size from Docker drives correctly (PRB1841319).</li>
<li class="li">The application type pattern now sets the discovery source as "ServiceNow" (PRB1832900).</li>
<li class="li">In the cmdb_ci_storage_device table, the Vendor attribute is now updated as a 'reference' type (PRB1765736).</li>
<li class="li">The Solaris LDOM infrastructure" pattern has been fixed and does not create duplicate records in the cmdb_serial_number table (PRB1812714).</li>
<li class="li">The issue of duplicate Model records in the cmdb_model table has been fixed, and there is now consistency between probes and patterns-based discovery (PRB1832935).</li>
<li class="li">The "My SQL server On Windows and Linux" pattern now populates the version information (PRB1833941).</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.23.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-visibility-content__ul_ibs_lrq_c2c">
<li class="li">Pattern Pre/Post Script "Modify Operational Status for MSFT SQL Instance" is fixed for passive cluster nodes (PRB1783348)</li>
<li class="li">The network device name remains consistent in the CMDB(PRB1828545)</li>
<li class="li">The pattern "Oracle DB on Unix" is updated to exclude ASM (Automatic Storage Management) as an Oracle instance (PRB1821439)</li>
<li class="li">A non-admin user can create a record in [cmdb_identifier_entry] (PRB1804283)</li>
<li class="li">The pattern "Tomcat" has been updated to include a pre-condition ensuring that the step is executed only for Unix-type OS discovery (PRB1818289)</li>
<li class="li">The "Windows - Storage" shared library is fixed to filter the File System table based on the data from [Win32_Volume]. The filtering would happen based on a new MID property called
"windows_server_Win32_Volumes_filter" with default value "true" (PRB1745922)</li>
<li class="li">The Oracle database instances are now discovered with the correct version and port details(PRB1820716)</li>
<li class="li">The "Azure Database (LP)" pattern, which failed with a "MULTIPLE_DEPENDENCIES" error, has been fixed by updating step 33, "Create Database and IPs Relation," to change the field matching from "fqdn" to
"object_id."(PRB1820120)</li>
<li class="li">The "Windows OS - Server" pattern is fixed to handle escaped backslashes (PRB1825633)</li>
<li class="li">The "Linux Server" pattern has been updated to populate the disk size and disk label for disks of the type "sun" attached to the Linux server (PRB1807707)</li>
<li class="li">The Oracle Listener pattern populates the Oracle DB endpoint (PRB1809341)</li>
<li class="li">The "DB2 on Linux" pattern is fixed to discover DB2 Instance from instance home directory and installation location(PRB1764933)</li>
<li class="li">The "Compare" UI action on history records for [cmdb_ci_config_file_tracked] items has been fixed and can now be performed by users with the appropriate role (PRB1802633)</li>
<li class="li">Cloud Discovery Workspace Issues for GCP are fixed, and correct assignment between projects and Folders (PRB1818003)</li>
<li class="li">Credential-less discovery has been updated to ensure that the IP address is set for servers (PRB1794579)</li>
<li class="li">The "Tuxedo Application" pattern added a fallback step to get the version info (PRB1790032)</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.22.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-visibility-content__ul_wzp_t3v_2dc">
<li class="li">The "MSSQL DB on Windows" pattern has been updated to ensure that the "ComputerManagement16" version is set when using the MSSQL Server 2022 (PRB1791493)</li>
<li class="li">Discovery schedules no longer gets stuck during duplicate IP processing due to the presence of duplicate device histories associated with the same IP address (PRB1786820)</li>
<li class="li">The Horizontal Discovery Sensor has been fixed to properly handle standalone hardware CIs that have no relationships (PRB1807482)</li>
<li class="li">The "WebSphere on Unix" pattern is fixed to set the ear_uri.file variable correctly (PRB1800225)</li>
<li class="li">The top-down "MSSQL DB on Windows" pattern fallback is fixed to handle cases where both process detection and netstat fail to identify the tcp_port (PRB1764779)</li>
<li class="li">The "F5 Load Balancer SSH" pattern has been fixed to address issues caused by merging large amounts of data, which previously led to pattern failures (PRB1798586)</li>
<li class="li">The "Linux Server" pattern is fixed to resolve an issue where Discovery was incorrectly marking some physical servers as virtual by setting the isVirtual=True attribute (PRB1790315)</li>
<li class="li">The F5 Load Balancer, Cluster Name issue, has been fixed, and now it is populated correctly as a reference field in the "cmdb_ci_lb_bigip" table (PRB1786949) <ul class="ul" id="store-rn-itom-visibility-content__ul_dbq_t3v_2dc">
<li class="li">Fixed the below patterns <ul class="ul" id="store-rn-itom-visibility-content__ul_ebq_t3v_2dc">
<li class="li">F5 Load Balancer</li>
<li class="li">F5 Load Balancer SSH</li>
<li class="li">F5 REST OAuth 2.0 authentication</li>
<li class="li">F5REST</li>
</ul></li>
</ul>
</li>
<li class="li">The "PeopleSoft Application Server" pattern has been fixed to support the relevant command execution on AIX servers (PRB1797789)</li>
<li class="li">Improve the discovery performance due to the pattern Pre/Post Script OSs - Pre Sensor (PRB1784356) <ul class="ul" id="store-rn-itom-visibility-content__ul_fbq_t3v_2dc">
<li class="li">Impacted patterns are <ul class="ul" id="store-rn-itom-visibility-content__ul_gbq_t3v_2dc">
<li class="li">Linux Server</li>
<li class="li">Solaris Server</li>
<li class="li">AIX Server</li>
<li class="li">HP-UX Server</li>
<li class="li">IBM zOS Server</li>
<li class="li">Windows OS - Servers</li>
<li class="li">Windows OS - Desktops</li>
<li class="li">Hyper-V Server</li>
</ul></li>
</ul></li>
<li class="li">The Linux Server pattern is fixed to address the AWS EC2 instance (PRB1797237)</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.21.3 - September 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-visibility-content__ul_ztn_54s_pcc">
<li class="li">Nginx pattern was fixed to resolve the issue with connecting to SSH on a Windows machine</li>
<li class="li">Windows OS - Servers pattern, extension Windows - Azure fixed step Set uuidSerial</li>
<li class="li">cmdb_ci_wap_network CIs created with IP Address</li>
<li class="li">Linux - Server Extension, creates the relationship between IP Address and Network Adapter</li>
<li class="li">Network Switch creates a relationship between dscy_switchport and dscy_swtch_partition</li>
<li class="li">My SQL server on Windows and Linux pattern fixed to use mysqld server command when the client is not installed</li>
<li class="li">IIS Pattern creates correct mapping IIS service if more than one Website running</li>
<li class="li">Oracle DB On Unix and Oracle DB on Windows pattern, populates version of Oracle instance</li>
<li class="li">Windows OS - Server pattern fixed the extension Windows - Cluster to discover the Windows cluster</li>
<li class="li">Azure Database (LP) pattern fixed to correctly populate the values for the life cycle stage. The life cycle stage status and install status in sync with Life Cycle Mappings</li>
<li class="li">SSIS pattern fixed to support multiple instances</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.21.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-visibility-content__ul_xq1_cwy_dcc">
<li class="li">Windows OS server pattern - fixed invalid cmdb_serial_number object for KVM Windows machine</li>
<li class="li">AIX Server pattern - File Systems section fixed the error handling message not to parsed</li>
<li class="li">Linux server pattern - filter out DNS communication error message</li>
<li class="li">Introduced new Mid Server property - 'mid.pattern.command.timeout' . The default value is "false" for the Linux Server pattern so that the deletion strategy will not attempt to delete all the related CIs</li>
<li class="li">Network Switch pattern - fixed the problem with the stacked switch (not primary) discovered as standalone remains in stack mode "not primary" in the CMDB, causing accumulation of Network Adapter "Absent"
records</li>
<li class="li">Oracle DB On Unix pattern - fixed to populate IP address as expected for local host</li>
<li class="li">Network Switch/Router device skips invalid Serial Numbers</li>
<li class="li">Tomcat connection fixed if server.xml contains a docBase entry with a null path</li>
<li class="li">Tuxedo version is set to the actual version</li>
<li class="li">GCP discovery is fixed not to trigger all the GCP-related patterns when the GCP account is not active</li>
</ul></li>
<li class="li">New: Azure Database pattern supports "mySQL databases/PostgreSQL" running on "Flexible server"</li>
</ul></dd>
<dt class="dt dlterm">Version 6.19.1 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-visibility-content__ul_shg_lcw_4bc">
<li class="li">Docker Pattern - a logic to remove unused images is Added. The new MID server properties are configured remove_unused_images_from_docker_discovery = false and remove_unused_images_from_docker_discovery = true
by default OOTB. Docker image and container image tables are enhanced. The image records are removed if there isn't any container with the same image ID.</li>
<li class="li">Linux Server Pattern, Storage Shared Pattern Library fixed Duplicate Multipath IO Pool Groups and Multipath IO Pool Paths with Name "undefined"</li>
<li class="li">Linux Server Pattern populates correct DNS name records in the cmdb_ci_dns_name table</li>
<li class="li">Amazon AWS Relational Database Service Pattern handles null values of the Address parameter in the endpoints section of the response payload</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.19.0 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: The "HAProxy" horizontal discovery pattern supports the community edition</li>
<li class="li">Fixed <ul class="ul">
<li class="li">The "MSSQL DB on Windows" pattern updates the field [is_clustered] value to true for AlwaysOn availability groups</li>
<li class="li">The "IIS" pattern regex for TCP port valuation enhanced toIIS websites</li>
<li class="li">"AIX Server" pattern- <ul class="ul">
<li class="li">Updates the IP address of the server. Had an error message Error in Horizontal Discovery Sensor for Horizontal Pattern: Failed to update IP on the CI, java.lang.IllegalArgumentException: invalid IP
address: <hostname> in the discovery status</li>
<li class="li">Updates the "AIX hardware Manufacturer" field in the "AIX Server" table, instead of updating it with the last log-in time</li>
<li class="li">Updates the Host Name field with the FQDN if the "glide.discovery.hostname.include_domain" property is set to "true"</li>
</ul></li>
<li class="li">The "Network Router" pattern keeps the Loopback adapters in the "Network Adapter" table if it does not contain the MAC address.</li>
<li class="li">The "Windows OS - Servers" pattern- <ul class="ul">
<li class="li">Includes FQDN in the Host Name field if the "glide.Discovery.hostname.include_domain" property is set to true</li>
<li class="li">Creates a reference relationship between "Disk Partition" and "File Systems"</li>
</ul>
</li>
<li class="li">The "F5 LoadBalancer SNMP" and the "SSH" patterns update the IP address records of the Wide-IP in the "DNS Name" table.</li>
<li class="li">The "IIS Virtual Directory" pattern creates relationships between MS SQL and Port</li>
<li class="li">The "Linux Server" pattern updates the "Azure Object ID" table based on the Little Endian or Big Endian format</li>
<li class="li">Horizontal Discovery updates Hardware CIs that use the [ip_address] as an identifier. See KB1585077</li>
<li class="li">The "Azure Service Account" pattern updates the discovery log with an error and terminates if the pattern fails.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.16.1 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-visibility-content__ul_ayx_jlb_t1c">
<li class="li">IIS Virtual Directory pattern supports multiple instances of running tnsping.exe.\SQL Express.</li>
<li class="li">Solaris ADM/ADME Probes initiate for Global Zone Servers.</li>
<li class="li">Linux storage pattern populates a 'Capacity' field in MB (Total Space), in the File System table.</li>
<li class="li">Linux Server pattern discovery of Amazon EC2 AMI virtual server sets a flag "virtual"="true" in the Linux Server table.</li>
<li class="li">Server discovery populates the 'Vendor' field with Disk CIs (any disk types cmdb_ci_storage_hba','cmdb_ci_disk','cmdb_ci_iscsi_disk','cmdb_ci_fc_disk','cmdb_ci_storage_device)</li>
<li class="li">The Network Device pattern works with credentials.</li>
<li class="li">The storage.bash' MID Server Script file is fixed to check that the executable 'multipath' actually exists or not</li>
<li class="li">Azure:<ul class="ul" id="store-rn-itom-visibility-content__ul_tf4_hlb_t1c">
<li class="li">Azure - Sub Account (LP) Pattern discovers Azure management account</li>
<li class="li">Azure DataBase (LP), Azure DataBase Event, and Azure DataBase TD mark retired Database CIs and Cloud Database CIs</li>
</ul></li>
<li class="li">NetApp:<ul class="ul" id="store-rn-itom-visibility-content__ul_mwy_3lb_t1c">
<li class="li">NetApp Storage pattern inserts or updates the storage volume of the NetApp Storage Server.</li>
<li class="li">NetApp Storage Server pattern- fixed the logic to validate the serial number of CI types Chassis and Disk Shelf Chassis</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.16.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: F5 Pattern supports token-based authentication</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-visibility-content__ul_rnr_4w5_21c">
<li class="li"><ul class="ul" id="store-rn-itom-visibility-content__ul_n5c_4w5_21c">
<li class="li">Deletion Strategy is fixed for the Cloud LP pattern</li>
<li class="li">WebLogic Pattern - the app deployments are populated in the WebLogic Cluster</li>
<li class="li">Docker Pattern <ul class="ul" id="store-rn-itom-visibility-content__ul_o5c_4w5_21c">
<li class="li">Creates the relationship</li>
<li class="li">Filters Local Image (property sn_itom_pattern.manifest_digest_image_id is set to true)</li>
</ul></li>
<li class="li">Windows OS - Desktops Pattern - creates a relationship between Computer CI and the VM instance</li>
<li class="li">Linux Server Pattern <ul class="ul" id="store-rn-itom-visibility-content__ul_p5c_4w5_21c">
<li class="li">Collects a valid os_distribution</li>
<li class="li">Corrects the dependency Multiple IO Pool Group and Multiple IO Pool path</li>
<li class="li">Correctly processes the Major/Minor from the response and the pool members will be related to a pool</li>
</ul></li>
<li class="li">Linux Storage Pattern - correctlymaintains the relationship between disks and partitions</li>
<li class="li">MSSql DB On Windows Pattern - sets the correct install_status value</li>
<li class="li">JBOSS Pattern - updates the correct value in the install_directory field</li>
<li class="li">IIS Virtual Directory Pattern - the invalid ADO.NET connection is fixed</li>
<li class="li">F5Rest Pattern - correctly maintainsregex (Ip and Port combination)</li>
<li class="li">UCS Discovery maintains the right relationship between the server and the blade</li>
<li class="li">MySQL on Unix Pattern - Populates the correct version of MySQL</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.15.2 - December 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-visibility-content__ul_pkb_gbs_pzb">
<li class="li">Solaris Server pattern extension section "Solaris serial number alignment": Solaris Sun/Blade Servers that are physically unique and share the same physical chassis return the same chassis serial number, fix
the logic, and have separate records for each physical unique server in the CMDB</li>
<li class="li">Azure LoadBalancer TD: Set the correct service backend port</li>
<li class="li">In the Linux Server pattern and in the extension section Unix Cluster - ORACLE Clusterware: Fixed the regex and capable of parsing another format, when it doesn't match VIP and Name</li>
<li class="li">F5REST pattern: Populate IP address value</li>
<li class="li">Delivery Controller pattern: The logic to fetch [entry_point] is fixed</li>
<li class="li">SAP ERS Application pattern: Fixed the logic of parsing the SAP ERS version</li>
<li class="li">Netscaler Load Balancer pattern using NS.CONF: Set the correct Primary Node status in CMDB</li>
<li class="li">UCS - HD pattern: Read the UCS response and update blade items in CMDB</li>
<li class="li">Windows storage pattern: Fixed the issue of multiple NTFS Folder mounted drives discover</li>
<li class="li">MS SQL DB on Windows pattern: <ul class="ul" id="store-rn-itom-visibility-content__ul_cmb_gbs_pzb">
<li class="li">Fixed the broken relationship in [cmdb_rel_ci] for MS SQL Standalone instances</li>
<li class="li">Fixed the passive SQL Instance Operational Status</li>
</ul></li>
<li class="li">Windows OS - Desktops pattern: Fixed the relationship between the Computer CI and the Virtual Machine Instance CI</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.15.0 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">SSIS refactoring</li>
<li class="li">SSAS refactoring</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Linux Server Pattern: Calculate the total diskspace of a Linux Server with Multipath SAN drive</li>
<li class="li">Network Switch pattern: <ul class="ul">
<li class="li">Sets the switch name with FQDN if glide.discovery.hostname.include_domain system property is set to true</li>
<li class="li">Post-sensor script will process a large payload</li>
</ul></li>
<li class="li">Credential-less Discovery Network Device: Add graceful termination when HostDiscovery is empty</li>
<li class="li">GCP Validate Service Account Pattern: The test account was failing when attempting to validate with Folder ID</li>
<li class="li">Tomcat Pattern: Name of the CI contains a redundant ":" character</li>
<li class="li">MSSql DB On Windows: <ul class="ul">
<li class="li">The Collect MSSQL Cluster Info" extension section does create node</li>
<li class="li">Will not mark as absent a previously discovered database</li>
<li class="li">Will have reference to instance name</li>
</ul></li>
<li class="li">Amazon AWS Relational Database Service: Correcting the EVAL step pre-condition</li>
<li class="li">GoDaddy CA Discovery: CA authority does create certificate history for all certificates</li>
<li class="li">F5 Load Balancer SSH and F5 Load Balancer Pattern: Doesnot create duplicate records</li>
<li class="li">"F5 Load Balancer SSH" Pattern: Can interact with bigpipe.displayservicenames regardless of parameter value</li>
<li class="li">Azure website TD Pattern: Will create connection to Database</li>
<li class="li">IIS Virtual Directory Pattern: Remove default dummy connection</li>
<li class="li">Windows - Network Pattern Library: NICs gets filtered</li>
<li class="li">Netscaler pattern HD: Will not filter out vips without groups and TD discovery will not fail</li>
<li class="li">DB2 on Linux Pattern: Calculate installed dir</li>
<li class="li">Windows OS: Desktops pattern is populating chassis-type field in Computer class</li>
<li class="li">JBoss: Pattern is collecting the right version of JBoss</li>
<li class="li">J2EE: EAR On Linux pattern is not creating duplicates Oracle DB Endpoints</li>
<li class="li">NetApp Cluster Pattern: Doesn't create duplicate storage volumes</li>
<li class="li">Linux Storage Pattern: Fibre Channel Disks for Linux servers reference to FC Port</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.12.3 - October 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">SSIS refactoring</li>
<li class="li">SSAS refactoring</li>
<li class="li">Cleanup in the gs.log statements in global.CloudApplicationDiscovery</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Discovery Home Page: fixed Test account when trying to validate with Folder ID for Google provider</li>
<li class="li">Azure Website pattern: fixed the relationship to the database</li>
<li class="li">The Network Switch pattern is using glide.discovery.hostname.include_domain</li>
<li class="li">HD Netscaler pattern: fixed filtering on VIPs without groups</li>
<li class="li">Credentialless Discovery Network Device: added graceful termination when the HostDiscovery is empty</li>
<li class="li">Network discovery: fixed the post-sensor script that was not executed due to the fact that the String obj exceeded the maximum permitted size</li>
<li class="li">Windows - Network Pattern Library: fixed the filtering on VIPs with more than one address issue</li>
<li class="li">F5 Load Balancer SSH and F5 Load Balancer (SNMP): aligned the serial number value</li>
<li class="li">IIS Virtual Directory pattern: fixed the "ADO .NET connectivity"</li>
<li class="li">MSSQL DB On Windows pattern: <ul class="ul">
<li class="li">Handling timeout on MSSQL populate database table</li>
<li class="li">"Collect MSSQL Cluster Info" extension: support for glide.discovery.hostname.include_domain</li>
</ul></li>
<li class="li">Windows OS - Desktops: support for chassis type in the Computer class</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.13.0 - September 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">SSIS refactoring</li>
<li class="li">SSAS refactoring</li>
<li class="li">Cleanup in the gs.log statements in global.CloudApplicationDiscovery</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Discovery Home Page: fixed Test account when trying to validate with Folder ID for Google provider</li>
<li class="li">Azure Website pattern: fixed the relationship to the database</li>
<li class="li">The Network Switch pattern is using glide.discovery.hostname.include_domain</li>
<li class="li">HD Netscaler pattern: fixed filtering on VIPs without groups</li>
<li class="li">Credentialless Discovery Network Device: added graceful termination when the HostDiscovery is empty</li>
<li class="li">Network discovery: fixed the post-sensor script that was not executed due to the fact that the String obj exceeded the maximum permitted size</li>
<li class="li">Windows - Network Pattern Library: fixed the filtering on VIPs with more than one address issue</li>
<li class="li">F5 Load Balancer SSH and F5 Load Balancer (SNMP): aligned the serial number value</li>
<li class="li">IIS Virtual Directory pattern: fixed the "ADO .NET connectivity"</li>
<li class="li">MSSQL DB On Windows pattern: <ul class="ul">
<li class="li">Handling timeout on MSSQL populate database table</li>
<li class="li">"Collect MSSQL Cluster Info" extension: support for glide.discovery.hostname.include_domain</li>
</ul></li>
<li class="li">Windows OS - Desktops: support for chassis type in the Computer class</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.12.1 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-visibility-content__ul_hpg_1k2_5yb">
<li class="li">""My SQL server On Windows"" and ""Linux"" patterns <ul class="ul" id="store-rn-itom-visibility-content__ul_rrg_1k2_5yb">
<li class="li">The identification step eval failed</li>
<li class="li">Had the wrong command syntax when creating connections to other</li>
<li class="li">Had a problem finding the location of MySQL in ExecutableDir.</li>
</ul></li>
<li class="li">The ""Apache on UNIX-based OS"" pattern is populating the correct web server version</li>
<li class="li">The Linux server discovery of devices in a Kubernetes environment is updated</li>
<li class="li">The ""Linux server"" pattern populates [ip_address] CI and not creating duplicate network adapters</li>
<li class="li">The Network Switch pattern - Duplicate Hardware Models is fixed</li>
<li class="li">The Mongo DB pattern failed to execute 2 times or more</li>
<li class="li">The Jboss pattern failed if app: demo-console and app: demo-console-server</li>
<li class="li">OSs - Pre Sensor"" Pattern Pre Post Processing script is fixed</li>
<li class="li">Azure - Classic LB (LP)"" pattern created two CIs of the LB service if it runs cloud schedule and TD or service mapping</li>
<li class="li">'UNIX - Find FQDN' Shared Pattern Library sets SSH Error is fixed</li>
<li class="li">a Button on the pattern log to disco home is added</li>
<li class="li">NetApp Storage Cluster-Mode pattern discovery is fixed</li>
<li class="li">For V instance disable the retry code in ITOM in case the code of ATG exists</li>
<li class="li">Linux\Unix OS - Pre Sensor failed when the start date was not returned in numeric value</li>
<li class="li">""Delete Switch Stack stale old relations"" pre/post script caused high memory consumption</li>
<li class="li">Domain Separation: pattern overrides didn't work - Amazon AWS Service Account / Amazon AWS - Sub Account (LP) didn't launch during AWS Cloud discovery</li>
<li class="li">The ML errors in the logs were fixed</li>
<li class="li">Discovery of Computers/Servers changes CI's install status to Operational/Installed, overwriting the correct manually added values</li>
<li class="li">Deletion Strategy was triggered even if the Orchestrator pages failed</li>
<li class="li">The required attribute [dataceneter_type] was missing when the wrong credentials for Azure were inserted.</li>
<li class="li">A10 Pattern- the Pool Members were not populated by Discovery</li>
<li class="li">SNMP - Classify Initialization"" is fixed</li>
<li class="li">Active Directory Domain Controller for Windows - Process Classification added</li>
<li class="li">The Linux server pattern failed in the Utah version due to unfiltered invalid IPv6 route</li>
<li class="li">the Azure Database Pattern is updated</li>
<li class="li">The HyperV VM disk size and count is fixed</li>
<li class="li">The Azure subscription tags are now discovered</li>
<li class="li">The HP-UX pattern is updated</li>
<li class="li">The HP-UX - Hardware Serial Number library gets the same serial number virtual machine and host</li>
<li class="li">""HorizontalDiscoveryHandler.addLinkToDiscoveryLog()"" added a new index</li>
<li class="li">Change the [sn_discovery_orchestrator_pattern_output] table cleaner configured OOB to retain 7days</li>
<li class="li">The Tuxedo pattern is updated</li>
<li class="li">ProcessGroupService: processes were deleted and the cluster still held the reference to the empty processes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.12.0 - June 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: A configuration to easily enable or disable collecting ARP info in the Discovery configuration console.</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-visibility-content__ul_mkz_jm4_4xb">
<li class="li">An image id was differently captured by both the Docker and the Kubernetes Patterns for the same Docker image.</li>
<li class="li">The MSSQL DB On Windows Pattern triggered security alerts on the discovered server due to multiple sqlcmd failed attempts.</li>
<li class="li">GCP Storage volumes had 5 different states, ServiceNow only tracked 3 so a blank value was given when 2 states were in use.</li>
<li class="li">The Tuxedo application Pattern fallback steps to getVersion didn't work.</li>
<li class="li">Oracle PDB instances [cmdb_ci_db_ora_pdb_instance] were discovered for partial databases.</li>
<li class="li">The ESX server had multiple "Runs-on" relationships to Cisco UCS Blade.</li>
<li class="li">The "Windows 2022 Server" classifier triggered "Windows - Installed Software" by default.</li>
<li class="li">Discovery failed with IRE error MISSING_MATCHING_ATTRIBUTES because the UNIX Cluster - Oracle Clusterware library created cmdb_ci_cluster_vip records with an empty name and IP address "Usage: grep".</li>
<li class="li">The WebLogic "Module Connectivity" failed an attempt to create cmdb_ci_endpoint_tcp records with a null port, resulting in IRE errors.</li>
<li class="li">The Linux server Pattern had inconsistent whitespace addition in the storage.bash.</li>
<li class="li">The Network Router Pattern produced network adapter records with empty 'Mac address' or 'Name' values, causing identification errors.</li>
<li class="li">The Oracle DB on Unix identification sectionfailed to process TCP EP on regex of Oracle home and version.</li>
<li class="li">For the Azure Website (LP) Pattern, the table [cmdb_ci_cloud_webserver] attribute "vendor" is now populating.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.11.0 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: A configuration to easily enable or disable collecting ARP info in the Discovery configuration console.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">An image id was differently captured by both the Docker and the Kubernetes Patterns for the same Docker image.</li>
<li class="li">The MSSQL DB On Windows Pattern triggered security alerts on the discovered server due to multiple sqlcmd failed attempts.</li>
<li class="li">GCP Storage volumes had 5 different states, ServiceNow only tracked 3 so a blank value was given when 2 states were in use.</li>
<li class="li">The Tuxedo application Pattern fallback steps to getVersion didn't work.</li>
<li class="li">Oracle PDB instances [cmdb_ci_db_ora_pdb_instance] were discovered for partial databases.</li>
<li class="li">The ESX server had multiple "Runs-on" relationships to Cisco UCS Blade.</li>
<li class="li">The "Windows 2022 Server" classifier triggered "Windows - Installed Software" by default.</li>
<li class="li">Discovery failed with IRE error MISSING_MATCHING_ATTRIBUTES because the UNIX Cluster - Oracle Clusterware library created cmdb_ci_cluster_vip records with an empty name and IP address "Usage: grep".</li>
<li class="li">The WebLogic "Module Connectivity" failed an attempt to create cmdb_ci_endpoint_tcp records with a null port, resulting in IRE errors.</li>
<li class="li">The Linux server Pattern had inconsistent whitespace addition in the storage.bash.</li>
<li class="li">The Network Router Pattern produced network adapter records with empty 'Mac address' or 'Name' values, causing identification errors.</li>
<li class="li">The Oracle DB on Unix identification sectionfailed to process TCP EP on regex of Oracle home and version.</li>
<li class="li">For the Azure Website (LP) Pattern, the table [cmdb_ci_cloud_webserver] attribute "vendor" is now populating.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.9.0 - March 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Linux Server discovery was failing due to missing MAC Address for the network interface.</li>
<li class="li">The issue with MSSQL Instance discovery as part of MSSQL cluster discovery is fixed.</li>
<li class="li">The Discovery Pattern Weblogic was capturing the incorrect version number.</li>
<li class="li">The discovery of nslookup was failing in some situations during Pattern execution when the IP address table size was too large.</li>
<li class="li">PostgreSQL instance was not defining $entry_point.instance and the result was a generic CI name.</li>
<li class="li">Cassandra Distributed DB Pattern - IRE payload was missing matching attributes.</li>
<li class="li">Windows network adapters were filtered by the wrong logical operator when removing network adapters with VIP.</li>
<li class="li">AWS ELB service Pattern did not create a connection since it was looking for rules that are not always assigned.</li>
<li class="li">[k8S-SAM] [docker pattern]Container Environment variables collected only for the first container of the image.</li>
<li class="li">Security bugs</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.7.2 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-visibility-content__ul_lgj_5mb_hwb">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-visibility-content__ul_jpp_vmb_hwb">
<li class="li">Linux Server Pattern failed to run AWS Host discovery with Azure flag set to "true".</li>
<li class="li">Windows and Linux Pattern Parse JSON Custom Operation didn't return all records.</li>
<li class="li">Tomcat populate web applications library causes MID server OOM crash.</li>
<li class="li">Windows Patterns that run "Parse File" operation got "Failed to retrieve remote data" error.</li>
<li class="li">Google Organization Pattern discovery got "Cannot convert null to an object" error during Post-processing.</li>
<li class="li">Linux Pattern Step 3.1.10 - "Convert output to JSON" resulted in "java.lang" error.</li>
<li class="li">When more than one Discovery Pattern was exported to XML, the Export Window did not show the correct title.</li>
<li class="li">Out-Of-Box ServiceNow SNMP OID 1.3.6.1.4.1.9.1.2661 didn't point to the IP Router Table as well as Standard Network Router Classifier.</li>
<li class="li">GCP Discovery Related Projects got an error during Step 18: "java.util.ArrayList cannot be cast to class java.lang.String".</li>
<li class="li">Top-down discovery for Tibco Service failed because the wrong pattern was triggered.</li>
<li class="li">DB2 on Linux Pattern did not discover the Edition attribute.</li>
<li class="li">The Oracle DB on Unix pattern discovery failed due to the TCPS protocol.</li>
<li class="li">The Docker images were not populated in the [cmdb_ci_docker_image] CI during discovery on k8s node.</li>
<li class="li">The process of the group table deletion did not work.</li>
<li class="li">Discovery resulted in an error when sysprop "glide.hd.payload_format.internal_id_based_payload" was set to "true" due to CIs inserted in Pre-Sensor scripts.</li>
<li class="li">Linux Server IMDSv2 pattern steps impacted pattern performance on non-EC2 servers due to default curl timeout.</li>
<li class="li">Linux Server discovery, step "Filter route interfaces" (#3.2.83) failed and resulted in "NullPointer" error.</li>
<li class="li">Patterns on agent - The data collection results in "getFileOwner" windows operation error.</li>
<li class="li">Amazon AWS classic ELB Service and Amazon AWS application ELB service did not properly set name and object_id.</li>
<li class="li">The ID section discovery on SAP did not create a connection to HANA DB.</li>
<li class="li">The Wrong precondition in shared library "Azure - Resolve FQDN to IPs" prevented the population of the IP addresses for Cloud databases.</li>
<li class="li">The Load Balancer Pool Members were not discovered with Patterns.</li>
<li class="li">Running Horizontal Discovery on a VM in AWS did not populate correlation_id on Tokyo, when the manufacturer value was in the pre-sensor script.</li>
<li class="li">NetApp Discovery pattern did not update manufacturer value for Storage Cluster.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.7.0 - December 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Update Pattern logs table to include an attribute to indicate when a pattern gets executed on an agent</li>
<li class="li">Azure VM - change from per LDC region to all LDCs region</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Security bug</li>
<li class="li">ACL bypass with CreatePatternForGenericApplication Script Include | Service Mapping and Patterns [Project SeCure CCSI]</li>
<li class="li">ACL Issues: Client Callable Script Include (CCSI) Attribute</li>
<li class="li">Windows</li>
<li class="li">discovery does not link the file system to the correct partition</li>
<li class="li">Discovery Payload Processing Error - Serial number is empty</li>
<li class="li">Linux</li>
<li class="li">CPU information is empty for ARM CPU in QEMU of Linux server CI in the discovery</li>
<li class="li">Linux Server Pattern does not have a step "Remove interfaces without name and Mac addresses" for Kernel 3 and above</li>
<li class="li">Red Hat Linux 9 got "Linux Fedora" in Linux distro in "Linux Server" pattern</li>
<li class="li">Azure</li>
<li class="li">Relationship missing between the Server and Azure VM</li>
<li class="li">Azure Website TD functionality - detect connections using connection string type field</li>
<li class="li">F5</li>
<li class="li">F5 Load Balancer pattern - F5 - SNMP Cluster extension creates duplicate records in cmdb_ci_cluster table, as the cluster_id is too long due to duplicated entries in sysCmTrafficGroupStatusEntry variable</li>
<li class="li">OID 1.3.6.1.4.1.3375.2.1.3.4.113 is showing a wrong model > BIG-IP 8400</li>
<li class="li">Oracle DB</li>
<li class="li">ORACLE_HOME from Step 22: "set ora_home_exe if the process contains pmon" in pattern "Oracle DB on Unix" should be populated from the variable "oracle_home_from_pmon"</li>
<li class="li">Service Mapping for Oracle DB on UNIX sets a different listening port to that of Horizontal discovery on an Oracle Instance</li>
<li class="li">Docker</li>
<li class="li">Align docker image name, image digest and container id with kubernetes pattern</li>
<li class="li">Image Ids captured by Docker pattern and Kubernetes pattern are different for the same image</li>
<li class="li">High memory consumption on /api/now/pattern_library/GetCITypes calls</li>
<li class="li">HTTPClassyProbe does not create service affinity records (ip_service_affinity)</li>
<li class="li">IBM Zos discovery is failing with error message : Found duplicate items in the payload (index 0 and 1), using className [cmdb_ci_server] and fields [name]., DUPLICATE_PAYLOAD_RECORDS</li>
<li class="li">Model Name for Gigamon Router (OID 1.3.6.1.4.1.26866.3.14) is not correct</li>
<li class="li">Network Switch pattern post sensor scripts fails due to: TypeError: Cannot convert null to an object</li>
<li class="li">OOB Solaris Server pattern shows old sunOS version and not the Solaris OS Version</li>
<li class="li">Postgres pattern not populate port number as a part of the instance and CI name of the PostgresSQL for some Linux server.</li>
<li class="li">Slow probe to pattern migration due to updates on probe_to_pattern_log.</li>
<li class="li">Solaris - Network shared library merging of interfaces throws error when comparing two ArrayLists</li>
<li class="li">Standalone switch that used to be a switch still set as secondary and duplicating router/switch data because it thinks it is still a secondaryswitch</li>
<li class="li">TableCleaner query for the count on sn_discovery_orchestrator_pattern_output runs too long</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.6.0 - November 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Added record validation to check status for scripts listed in sa_find_host_script (for app-pattern-designer).</li>
<li class="li">A Switch CI was created for Cisco Fabric Extender (FEX) units, as if it was a Stacked Switch.</li>
<li class="li">Amazon AWS Route53 pattern errors that occured when there were no resources after filtering, instead of failing.</li>
<li class="li">AWS Linux Servers did not create relationships for IMDSv2 between the VM instance and the Linux server record.</li>
<li class="li">Postgres pattern did not populate the instance name and all discovered CI set as PostgresSQL.</li>
<li class="li">Invalid "DNS Names" were created when there was additional output from nslookup.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.1.1 - October 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Network <ul class="ul">
<li class="li">"Network Devices - Post Sensor" pre/post replicating large object causing high memory consumption</li>
<li class="li">"Step: 3.2.33. Update cmdb_ci_network_adapter table - for kernel and above" in Linux Server pattern causes missing adapter and orphan ip address</li>
<li class="li">Additional Fix for PRB1409610 - Network Switch Fails with Java Error in Step 18.3: Set destination network and convert network data for future calculations</li>
</ul></li>
<li class="li">IIS <ul class="ul">
<li class="li">Service Mapping - Filters remove all websites and IIS doesn't pass apps to connection section (IIS folders)</li>
<li class="li">Pattern: instance is part of EP but pattern fails to create CI</li>
</ul></li>
<li class="li">Azure <ul class="ul">
<li class="li">Azure Cloud Discovery not able to Discovery the Database</li>
<li class="li">Azure Website pattern fails during top down due to deprecated API use under patern's connection section</li>
</ul></li>
<li class="li">F5 <ul class="ul">
<li class="li">Pattern doesn't support partitions</li>
<li class="li">F5Rest pattern has no logic for honoring discovery property "glide.discovery.hostname.include_domain"</li>
</ul></li>
<li class="li">Amazon AWS - Virtual Server - fails due to payload error</li>
<li class="li">Cloud Inventory Discovery - GCP resources that are getting discovered with specific pattern also exist under inventory include list</li>
<li class="li">DB2 Instance (cmdb_ci_db_db2_instance) hosted on Linux/Unix server might be discovered with different name by Service Mapping and result in multiple CIs created for the same instance</li>
<li class="li">Discovery for Stacked Switches does not add serial_number_type to member Switches, which can result in high DB CPU due to insert failures</li>
<li class="li">Identification attributes for class cmdb_ci_cluster are not populated (ID and Name) causing the Linux Server Pattern to fail</li>
<li class="li">Linux - Network pattern step, "Extract interface data - for kernel 3 and above", causes removing some of the interfaces due to parsing issue</li>
<li class="li">Oracle DB on Windows Discovery pattern uses sqlplus executable version rather than actual oracle version</li>
<li class="li">Pattern "PostgreSQL DB" on Windows - incorrectly handled quotation marks</li>
<li class="li">Tomcat pattern: does not create Ora connections although found from conf file</li>
<li class="li">Windows OS - Servers Pattern Step 'nslookup all IP addresses' runs even though the Pre - Condition is not met</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.1.0 - September 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-visibility-content__ul_vvh_3vm_q5b">
<li class="li">New: Support IPvF5 LBs,Linux and Windows</li>
<li class="li">Fixed: IPv4 for Windows <ul class="ul" id="store-rn-itom-visibility-content__ul_yvh_3vm_q5b">
<li class="li">discovery_net_arp_table - IPv4 addresses are not discovered - regression for IPv4</li>
<li class="li">discovery_net_arp_table - IPv6 addresses are not discovered</li>
<li class="li">dscy_route_interface name - regression for IPv4</li>
<li class="li">discovery_net_arp_table - entries are missing for IPv4 - regression for IPv4</li>
<li class="li">Invalid relations for window server</li>
<li class="li">Windows OS storage pattern does not filter duplicates correctly on step 26.54</li>
<li class="li">Windows Server IPv6: dscy_route_next_hop: some entries have name "-1.442971133E9" value</li>
<li class="li">"NetApp Storage Cluster-Mode" pattern does not retrieve the serial number for a specific device. The system-info parameters of the device do not match a successful discovery.</li>
<li class="li">NetApp Storage cluster mode pattern is failing while processing the data with error message: MISSING_DEPENDENCY</li>
<li class="li">The Deletion Strategies of the F5REST Pattern are incorrect or missing</li>
<li class="li">Navigate to Pattern: F5 Load Balancer Pattern - There is a space before the ItmPoolStatEntry OID for 18. Get Pools Table</li>
<li class="li">Linux HD falied on ARP tables</li>
<li class="li">Linux pattern doesn't update "Complete Activity" under "Device"</li>
<li class="li">Linux Server Discovery Pattern doesn't populate CPU Info if cpu_core_thread is missing</li>
<li class="li">Linux Server pattern failing due to error in payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [dscy_router_interface]</li>
<li class="li">Incorrect disk space for Linux server</li>
<li class="li">"sudo" command hardcoded in Linux Memory Modules</li>
<li class="li">[Linux server IPV6] Linux server pattern is failing in step - "Filter gateways"</li>
<li class="li">Discovery: Linux Server Pattern Creating Duplicate Storage Device Disk Related Items for NVMe Storage</li>
<li class="li">After PRB1567613 relations between DNS names and AWS Cloud service account are not created</li>
<li class="li">AWS Hybrid discovery for 2 IPs (v4 and v6) is not consistent</li>
<li class="li">Due to duplication of source_native key in Host(LP) pattern, the AWS - Virtual Server pattern is failing</li>
<li class="li">Jboss pattern: step: 14. set alternative install dir Unix = $install_dir_exists is an array, thus step pops error: class java.util.ArrayList cannot be cast to class java.lang.String</li>
<li class="li">Need to fix default Variable " res " Value in step 23 of the JBOSS Http pattern</li>
<li class="li">Citrix Virtual Apps showing apps not related the entry point defined in the icon path field</li>
<li class="li">Hyper-V Server pattern steps do not differentiate identification fields from Windows Server, causing conflicts with duplicate remediator</li>
<li class="li">"Hyper-V - Virtual Machines" shared library's "38.1.26. Insert virtual machines data to cmdb_ci_hyper_v_instance" step populates the same bios_guid for all vms with HyperVVirtualMachines[1] instead of
HyperVVirtualMachines[].</li>
<li class="li">Add some random minutes to the start time of Applications suggestion - ITOM Autodiscovery scheduled job from 2019-08-07 11:34:36 so that trigger associated with the job gets updated as per the new start
time.</li>
<li class="li">AFP Scheduled job are running at periodically in pre-defined defined minute, causing a thundering-herd style problem</li>
<li class="li">AIX Discovery fails when OS Patch name is not returned</li>
<li class="li">Azure LoadBalancer TD have duplicate records</li>
<li class="li">Citrix license server classifier is not accurate since lmgrd.exe is a generic FlexLM daemon name which can be used by a lot of vendors, not just Citrix.</li>
<li class="li">DB2 pattern is not setting the installed_dir</li>
<li class="li">DEF0277815 causing com.snc.it.discovery.patterns test failures</li>
<li class="li">During execution of Discovery Pattern PostgreSQL DB against a Windows Server, the process pid is not passed to the netstat findstr command</li>
<li class="li">Generated text for IIS and Java is too long, needs to be limited to 1000 characters</li>
<li class="li">In the Pattern Tomcat, the software version are not collected from default sources like version.bat, version.sh and RELEASE-NOTES</li>
<li class="li">Kubernetes Pattern is populates Linux Server Name with FQDN, causing duplicate records in the Linux Server table, and subsequent deletion of the original, because Host Discovery uses just the hostname by
default</li>
<li class="li">MariaDB discovery through MySQL pattern is not supported</li>
<li class="li">Network Switch pattern is failing OOTB when attempting to discover Cisco APs through a Cisco Controller</li>
<li class="li">Quick discovery updates node element and storage cluster location to empty</li>
<li class="li">Refresh Member accounts Patterns are not deleting the deleted Projects linked to an Organization</li>
<li class="li">Regression of PRB1475015 - Virtual machine are not marked as 'isVirtual'</li>
<li class="li">Solaris Server: ChassisSerialNumber is extracted insteead of smbios serial number</li>
<li class="li">SSHTerminalInteractiveCommand probe ignores Credential Affinity</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.0.0 - August 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-visibility-content__ul_a1m_33c_mxb">
<li class="li">Decouple Pattern content from family releases.</li>
<li class="li">Change in the install status update. After upgrading to Tokyo, the install status is automatically set to “Installed” (“1”) for all discovered infrastructure CIs. If your organization uses the install status, test
Tokyo on your test instance before upgrading the production instance. Use the CSDM lifecycle status for tracking life cycle stages and stage statuses for CIs. Learn more about migrating to the CSDM life cycle
standards.</li>
<li class="li">To resolve issues related to the install status after upgrading to Tokyo, see <a class="xref true-external" href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1226587" target="_blank">KB1226587</a></li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-visibility-content.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-visibility-content.html\"><body id=\"store-rn-itom-visibility-content\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-visibility-content\" aria-labelledby=\"title_store-rn-itom-visibility-content\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-visibility-content\"><span class=\"ph\">Visibility Content</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITOM</span>\n <span class=\"ph\">Visibility Content</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-visibility-content__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d182529e64\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 6.28.0 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Activate/deactivate patterns - Toggling a pattern's status won't increment its version number or flag it as changed, yet it still receives future updates.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">The "CAS on Windows" pattern's section "Identification using Powershell script" is fixed by adding a failover step "run the powershell script to populate the xml file failover". This step checks that\n script_output has valid data containing DC= and CN= (PRB1877647).</li>\n <li class=\"li\">"The "IIS" pattern's "Identification for HTTP(S) entry point type(s) for IIS6 second logic" section, which might cause an infinite loop issue, is fixed by setting "VDIRs attributes" in the same section\n (PRB1870733).</li>\n <li class=\"li\">The "IIS" pattern now creates outgoing connections to default website (PRB1863483).</li>\n <li class=\"li\">The "Azure DataBase (LP)" pattern is fixed to populate the name of the Azure PostgreSQL FlexibleServers in the right format (PRB1875281).</li>\n <li class=\"li\">The issue causing Listener Identification failure has been resolved by fixing the "Oracle DB on Unix" pattern (PRB1892864).</li>\n <li class=\"li\">The "Oracle DB on Unix" pattern is fixed to skip the step for lower Oracle versions when the condition is met (PRB1896257).</li>\n <li class=\"li\">The "Network Switch" pattern now finds the LLDP neighbor (PRB1854223).</li>\n <li class=\"li\">Added missing Discovery classifier for Windows Server 2025 (PRB1868603).</li>\n <li class=\"li\">The "Nginx" pattern is fixed to parse the upstreams of the config file in order to display the upstream nodes (PRB1844729).</li>\n <li class=\"li\">The "Tomcat" pattern now includes connection support for Windows (PRB1863242).</li>\n <li class=\"li\">The "Oracle Listener" pattern now obtains the Preferred/Available nodes information (PRB1866223).</li>\n <li class=\"li\">The "IIS Virtual Directory" pattern's connection section for "Active Directory Federation Services" using "netstat -ao" no longer times out (PRB1894053).</li>\n <li class=\"li\">The "PostgreSQL DB" pattern now correctly populates the Configuration Directory and Config File paths on Windows Server installations (PRB1851523).</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.26.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-visibility-content__latest-store-itom-visibility-content\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_c3j_dhc_cfc\">\n <li class=\"li\">The "Network Switch" pattern now sets the correct serial number (PRB1848773).</li>\n <li class=\"li\">The Network Switch pattern has been fixed to reduce high memory consumption (PRB1846202).</li>\n <li class=\"li\">The Network Switch pattern now updates the install_status on the Switch CI (PRB1828631).</li>\n <li class=\"li\">The Windows OS - Servers pattern has now been fixed. When the property glide.discovery.discover_aws_ec2_host_metadata is set to false, the pattern will no longer collect AWS EC2 instance metadata via either\n IPv6 or IPv4 addresses (PRB1861225).</li>\n <li class=\"li\">The MSSql DB On Windows pattern has now been fixed to prevent the database user from being locked out (PRB1639152).</li>\n <li class=\"li\">The Azure DataBase (LP) pattern now populates the version information for both Microsoft SQL Server and MySQL Flexible Server (PRB1711299).</li>\n <li class=\"li\">The Azure DataBase (LP) pattern and the shared library Azure - Databases Instances to Database now correctly fetch MySQL and PostgreSQL databases on both Server and Flexible Server (PRB1848829).</li>\n <li class=\"li\">The DB2 On Windows pattern now uses credentials properly (PRB1840200).</li>\n <li class=\"li\">The DB2 on Linux pattern now populates the correct name in the cmdb_ci_db_db2_instance table (PRB1849473).</li>\n <li class=\"li\">The Linux Server pattern now correctly creates the relationship between cmdb_ci_ip_address and cmdb_ci_network_adapter, even when different IP addresses are used (PRB1840849).</li>\n <li class=\"li\">The "Linux Server" pattern shared library "Linux - Hardware Information" now populates serial number, model ID, and manufacturer information for the "IBM Power 8 architecture (ppc64le)" system\n (PRB1322596).</li>\n <li class=\"li\">The EMC Isilon pattern previously encountered an error when creating the IP range list due to missing input. This issue has been fixed (PRB1858293).</li>\n <li class=\"li\">The Websphere On Unix pattern now uses the URL entry point correctly (PRB1834223).</li>\n <li class=\"li\">The Nginx pattern now creates a connection between the load balancer and the resource even when the port is not specified in the configuration (PRB1844119).</li>\n <li class=\"li\">The "Google Cloud Platform (GCP) - Discover Related Projects" pattern now excludes discovery from inactive projects (PRB1833367).</li>\n <li class=\"li\">The "Linux - Storage" pattern now parses the value for disk size from Docker drives correctly (PRB1841319).</li>\n <li class=\"li\">The application type pattern now sets the discovery source as "ServiceNow" (PRB1832900).</li>\n <li class=\"li\">In the cmdb_ci_storage_device table, the Vendor attribute is now updated as a 'reference' type (PRB1765736).</li>\n <li class=\"li\">The Solaris LDOM infrastructure" pattern has been fixed and does not create duplicate records in the cmdb_serial_number table (PRB1812714).</li>\n <li class=\"li\">The issue of duplicate Model records in the cmdb_model table has been fixed, and there is now consistency between probes and patterns-based discovery (PRB1832935).</li>\n <li class=\"li\">The "My SQL server On Windows and Linux" pattern now populates the version information (PRB1833941).</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.23.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_ibs_lrq_c2c\">\n <li class=\"li\">Pattern Pre/Post Script "Modify Operational Status for MSFT SQL Instance" is fixed for passive cluster nodes (PRB1783348)</li>\n <li class=\"li\">The network device name remains consistent in the CMDB(PRB1828545)</li>\n <li class=\"li\">The pattern "Oracle DB on Unix" is updated to exclude ASM (Automatic Storage Management) as an Oracle instance (PRB1821439)</li>\n <li class=\"li\">A non-admin user can create a record in [cmdb_identifier_entry] (PRB1804283)</li>\n <li class=\"li\">The pattern "Tomcat" has been updated to include a pre-condition ensuring that the step is executed only for Unix-type OS discovery (PRB1818289)</li>\n <li class=\"li\">The "Windows - Storage" shared library is fixed to filter the File System table based on the data from [Win32_Volume]. The filtering would happen based on a new MID property called\n "windows_server_Win32_Volumes_filter" with default value "true" (PRB1745922)</li>\n <li class=\"li\">The Oracle database instances are now discovered with the correct version and port details(PRB1820716)</li>\n <li class=\"li\">The "Azure Database (LP)" pattern, which failed with a "MULTIPLE_DEPENDENCIES" error, has been fixed by updating step 33, "Create Database and IPs Relation," to change the field matching from "fqdn" to\n "object_id."(PRB1820120)</li>\n <li class=\"li\">The "Windows OS - Server" pattern is fixed to handle escaped backslashes (PRB1825633)</li>\n <li class=\"li\">The "Linux Server" pattern has been updated to populate the disk size and disk label for disks of the type "sun" attached to the Linux server (PRB1807707)</li>\n <li class=\"li\">The Oracle Listener pattern populates the Oracle DB endpoint (PRB1809341)</li>\n <li class=\"li\">The "DB2 on Linux" pattern is fixed to discover DB2 Instance from instance home directory and installation location(PRB1764933)</li>\n <li class=\"li\">The "Compare" UI action on history records for [cmdb_ci_config_file_tracked] items has been fixed and can now be performed by users with the appropriate role (PRB1802633)</li>\n <li class=\"li\">Cloud Discovery Workspace Issues for GCP are fixed, and correct assignment between projects and Folders (PRB1818003)</li>\n <li class=\"li\">Credential-less discovery has been updated to ensure that the IP address is set for servers (PRB1794579)</li>\n <li class=\"li\">The "Tuxedo Application" pattern added a fallback step to get the version info (PRB1790032)</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.22.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_wzp_t3v_2dc\">\n <li class=\"li\">The "MSSQL DB on Windows" pattern has been updated to ensure that the "ComputerManagement16" version is set when using the MSSQL Server 2022 (PRB1791493)</li>\n <li class=\"li\">Discovery schedules no longer gets stuck during duplicate IP processing due to the presence of duplicate device histories associated with the same IP address (PRB1786820)</li>\n <li class=\"li\">The Horizontal Discovery Sensor has been fixed to properly handle standalone hardware CIs that have no relationships (PRB1807482)</li>\n <li class=\"li\">The "WebSphere on Unix" pattern is fixed to set the ear_uri.file variable correctly (PRB1800225)</li>\n <li class=\"li\">The top-down "MSSQL DB on Windows" pattern fallback is fixed to handle cases where both process detection and netstat fail to identify the tcp_port (PRB1764779)</li>\n <li class=\"li\">The "F5 Load Balancer SSH" pattern has been fixed to address issues caused by merging large amounts of data, which previously led to pattern failures (PRB1798586)</li>\n <li class=\"li\">The "Linux Server" pattern is fixed to resolve an issue where Discovery was incorrectly marking some physical servers as virtual by setting the isVirtual=True attribute (PRB1790315)</li>\n <li class=\"li\">The F5 Load Balancer, Cluster Name issue, has been fixed, and now it is populated correctly as a reference field in the "cmdb_ci_lb_bigip" table (PRB1786949) <ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_dbq_t3v_2dc\">\n <li class=\"li\">Fixed the below patterns <ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_ebq_t3v_2dc\">\n <li class=\"li\">F5 Load Balancer</li>\n <li class=\"li\">F5 Load Balancer SSH</li>\n <li class=\"li\">F5 REST OAuth 2.0 authentication</li>\n <li class=\"li\">F5REST</li>\n </ul></li>\n </ul>\n </li>\n <li class=\"li\">The "PeopleSoft Application Server" pattern has been fixed to support the relevant command execution on AIX servers (PRB1797789)</li>\n <li class=\"li\">Improve the discovery performance due to the pattern Pre/Post Script OSs - Pre Sensor (PRB1784356) <ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_fbq_t3v_2dc\">\n <li class=\"li\">Impacted patterns are <ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_gbq_t3v_2dc\">\n <li class=\"li\">Linux Server</li>\n <li class=\"li\">Solaris Server</li>\n <li class=\"li\">AIX Server</li>\n <li class=\"li\">HP-UX Server</li>\n <li class=\"li\">IBM zOS Server</li>\n <li class=\"li\">Windows OS - Servers</li>\n <li class=\"li\">Windows OS - Desktops</li>\n <li class=\"li\">Hyper-V Server</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">The Linux Server pattern is fixed to address the AWS EC2 instance (PRB1797237)</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.21.3 - September 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_ztn_54s_pcc\">\n <li class=\"li\">Nginx pattern was fixed to resolve the issue with connecting to SSH on a Windows machine</li>\n <li class=\"li\">Windows OS - Servers pattern, extension Windows - Azure fixed step Set uuidSerial</li>\n <li class=\"li\">cmdb_ci_wap_network CIs created with IP Address</li>\n <li class=\"li\">Linux - Server Extension, creates the relationship between IP Address and Network Adapter</li>\n <li class=\"li\">Network Switch creates a relationship between dscy_switchport and dscy_swtch_partition</li>\n <li class=\"li\">My SQL server on Windows and Linux pattern fixed to use mysqld server command when the client is not installed</li>\n <li class=\"li\">IIS Pattern creates correct mapping IIS service if more than one Website running</li>\n <li class=\"li\">Oracle DB On Unix and Oracle DB on Windows pattern, populates version of Oracle instance</li>\n <li class=\"li\">Windows OS - Server pattern fixed the extension Windows - Cluster to discover the Windows cluster</li>\n <li class=\"li\">Azure Database (LP) pattern fixed to correctly populate the values for the life cycle stage. The life cycle stage status and install status in sync with Life Cycle Mappings</li>\n <li class=\"li\">SSIS pattern fixed to support multiple instances</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.21.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_xq1_cwy_dcc\">\n <li class=\"li\">Windows OS server pattern - fixed invalid cmdb_serial_number object for KVM Windows machine</li>\n <li class=\"li\">AIX Server pattern - File Systems section fixed the error handling message not to parsed</li>\n <li class=\"li\">Linux server pattern - filter out DNS communication error message</li>\n <li class=\"li\">Introduced new Mid Server property - 'mid.pattern.command.timeout' . The default value is "false" for the Linux Server pattern so that the deletion strategy will not attempt to delete all the related CIs</li>\n <li class=\"li\">Network Switch pattern - fixed the problem with the stacked switch (not primary) discovered as standalone remains in stack mode "not primary" in the CMDB, causing accumulation of Network Adapter "Absent"\n records</li>\n <li class=\"li\">Oracle DB On Unix pattern - fixed to populate IP address as expected for local host</li>\n <li class=\"li\">Network Switch/Router device skips invalid Serial Numbers</li>\n <li class=\"li\">Tomcat connection fixed if server.xml contains a docBase entry with a null path</li>\n <li class=\"li\">Tuxedo version is set to the actual version</li>\n <li class=\"li\">GCP discovery is fixed not to trigger all the GCP-related patterns when the GCP account is not active</li>\n </ul></li>\n <li class=\"li\">New: Azure Database pattern supports "mySQL databases/PostgreSQL" running on "Flexible server"</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.19.1 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_shg_lcw_4bc\">\n <li class=\"li\">Docker Pattern - a logic to remove unused images is Added. The new MID server properties are configured remove_unused_images_from_docker_discovery = false and remove_unused_images_from_docker_discovery = true\n by default OOTB. Docker image and container image tables are enhanced. The image records are removed if there isn't any container with the same image ID.</li>\n <li class=\"li\">Linux Server Pattern, Storage Shared Pattern Library fixed Duplicate Multipath IO Pool Groups and Multipath IO Pool Paths with Name "undefined"</li>\n <li class=\"li\">Linux Server Pattern populates correct DNS name records in the cmdb_ci_dns_name table</li>\n <li class=\"li\">Amazon AWS Relational Database Service Pattern handles null values of the Address parameter in the endpoints section of the response payload</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.19.0 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: The "HAProxy" horizontal discovery pattern supports the community edition</li>\n <li class=\"li\">Fixed <ul class=\"ul\">\n <li class=\"li\">The "MSSQL DB on Windows" pattern updates the field [is_clustered] value to true for AlwaysOn availability groups</li>\n <li class=\"li\">The "IIS" pattern regex for TCP port valuation enhanced toIIS websites</li>\n <li class=\"li\">"AIX Server" pattern- <ul class=\"ul\">\n <li class=\"li\">Updates the IP address of the server. Had an error message Error in Horizontal Discovery Sensor for Horizontal Pattern: Failed to update IP on the CI, java.lang.IllegalArgumentException: invalid IP\n address: <hostname> in the discovery status</li>\n <li class=\"li\">Updates the "AIX hardware Manufacturer" field in the "AIX Server" table, instead of updating it with the last log-in time</li>\n <li class=\"li\">Updates the Host Name field with the FQDN if the "glide.discovery.hostname.include_domain" property is set to "true"</li>\n </ul></li>\n <li class=\"li\">The "Network Router" pattern keeps the Loopback adapters in the "Network Adapter" table if it does not contain the MAC address.</li>\n <li class=\"li\">The "Windows OS - Servers" pattern- <ul class=\"ul\">\n <li class=\"li\">Includes FQDN in the Host Name field if the "glide.Discovery.hostname.include_domain" property is set to true</li>\n <li class=\"li\">Creates a reference relationship between "Disk Partition" and "File Systems"</li>\n </ul>\n </li>\n <li class=\"li\">The "F5 LoadBalancer SNMP" and the "SSH" patterns update the IP address records of the Wide-IP in the "DNS Name" table.</li>\n <li class=\"li\">The "IIS Virtual Directory" pattern creates relationships between MS SQL and Port</li>\n <li class=\"li\">The "Linux Server" pattern updates the "Azure Object ID" table based on the Little Endian or Big Endian format</li>\n <li class=\"li\">Horizontal Discovery updates Hardware CIs that use the [ip_address] as an identifier. See KB1585077</li>\n <li class=\"li\">The "Azure Service Account" pattern updates the discovery log with an error and terminates if the pattern fails.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.16.1 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_ayx_jlb_t1c\">\n <li class=\"li\">IIS Virtual Directory pattern supports multiple instances of running tnsping.exe.\\SQL Express.</li>\n <li class=\"li\">Solaris ADM/ADME Probes initiate for Global Zone Servers.</li>\n <li class=\"li\">Linux storage pattern populates a 'Capacity' field in MB (Total Space), in the File System table.</li>\n <li class=\"li\">Linux Server pattern discovery of Amazon EC2 AMI virtual server sets a flag "virtual"="true" in the Linux Server table.</li>\n <li class=\"li\">Server discovery populates the 'Vendor' field with Disk CIs (any disk types cmdb_ci_storage_hba','cmdb_ci_disk','cmdb_ci_iscsi_disk','cmdb_ci_fc_disk','cmdb_ci_storage_device)</li>\n <li class=\"li\">The Network Device pattern works with credentials.</li>\n <li class=\"li\">The storage.bash' MID Server Script file is fixed to check that the executable 'multipath' actually exists or not</li>\n <li class=\"li\">Azure:<ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_tf4_hlb_t1c\">\n <li class=\"li\">Azure - Sub Account (LP) Pattern discovers Azure management account</li>\n <li class=\"li\">Azure DataBase (LP), Azure DataBase Event, and Azure DataBase TD mark retired Database CIs and Cloud Database CIs</li>\n </ul></li>\n <li class=\"li\">NetApp:<ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_mwy_3lb_t1c\">\n <li class=\"li\">NetApp Storage pattern inserts or updates the storage volume of the NetApp Storage Server.</li>\n <li class=\"li\">NetApp Storage Server pattern- fixed the logic to validate the serial number of CI types Chassis and Disk Shelf Chassis</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.16.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: F5 Pattern supports token-based authentication</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_rnr_4w5_21c\">\n <li class=\"li\"><ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_n5c_4w5_21c\">\n <li class=\"li\">Deletion Strategy is fixed for the Cloud LP pattern</li>\n <li class=\"li\">WebLogic Pattern - the app deployments are populated in the WebLogic Cluster</li>\n <li class=\"li\">Docker Pattern <ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_o5c_4w5_21c\">\n <li class=\"li\">Creates the relationship</li>\n <li class=\"li\">Filters Local Image (property sn_itom_pattern.manifest_digest_image_id is set to true)</li>\n </ul></li>\n <li class=\"li\">Windows OS - Desktops Pattern - creates a relationship between Computer CI and the VM instance</li>\n <li class=\"li\">Linux Server Pattern <ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_p5c_4w5_21c\">\n <li class=\"li\">Collects a valid os_distribution</li>\n <li class=\"li\">Corrects the dependency Multiple IO Pool Group and Multiple IO Pool path</li>\n <li class=\"li\">Correctly processes the Major/Minor from the response and the pool members will be related to a pool</li>\n </ul></li>\n <li class=\"li\">Linux Storage Pattern - correctlymaintains the relationship between disks and partitions</li>\n <li class=\"li\">MSSql DB On Windows Pattern - sets the correct install_status value</li>\n <li class=\"li\">JBOSS Pattern - updates the correct value in the install_directory field</li>\n <li class=\"li\">IIS Virtual Directory Pattern - the invalid ADO.NET connection is fixed</li>\n <li class=\"li\">F5Rest Pattern - correctly maintainsregex (Ip and Port combination)</li>\n <li class=\"li\">UCS Discovery maintains the right relationship between the server and the blade</li>\n <li class=\"li\">MySQL on Unix Pattern - Populates the correct version of MySQL</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.15.2 - December 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_pkb_gbs_pzb\">\n <li class=\"li\">Solaris Server pattern extension section "Solaris serial number alignment": Solaris Sun/Blade Servers that are physically unique and share the same physical chassis return the same chassis serial number, fix\n the logic, and have separate records for each physical unique server in the CMDB</li>\n <li class=\"li\">Azure LoadBalancer TD: Set the correct service backend port</li>\n <li class=\"li\">In the Linux Server pattern and in the extension section Unix Cluster - ORACLE Clusterware: Fixed the regex and capable of parsing another format, when it doesn't match VIP and Name</li>\n <li class=\"li\">F5REST pattern: Populate IP address value</li>\n <li class=\"li\">Delivery Controller pattern: The logic to fetch [entry_point] is fixed</li>\n <li class=\"li\">SAP ERS Application pattern: Fixed the logic of parsing the SAP ERS version</li>\n <li class=\"li\">Netscaler Load Balancer pattern using NS.CONF: Set the correct Primary Node status in CMDB</li>\n <li class=\"li\">UCS - HD pattern: Read the UCS response and update blade items in CMDB</li>\n <li class=\"li\">Windows storage pattern: Fixed the issue of multiple NTFS Folder mounted drives discover</li>\n <li class=\"li\">MS SQL DB on Windows pattern: <ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_cmb_gbs_pzb\">\n <li class=\"li\">Fixed the broken relationship in [cmdb_rel_ci] for MS SQL Standalone instances</li>\n <li class=\"li\">Fixed the passive SQL Instance Operational Status</li>\n </ul></li>\n <li class=\"li\">Windows OS - Desktops pattern: Fixed the relationship between the Computer CI and the Virtual Machine Instance CI</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.15.0 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">SSIS refactoring</li>\n <li class=\"li\">SSAS refactoring</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Linux Server Pattern: Calculate the total diskspace of a Linux Server with Multipath SAN drive</li>\n <li class=\"li\">Network Switch pattern: <ul class=\"ul\">\n <li class=\"li\">Sets the switch name with FQDN if glide.discovery.hostname.include_domain system property is set to true</li>\n <li class=\"li\">Post-sensor script will process a large payload</li>\n </ul></li>\n <li class=\"li\">Credential-less Discovery Network Device: Add graceful termination when HostDiscovery is empty</li>\n <li class=\"li\">GCP Validate Service Account Pattern: The test account was failing when attempting to validate with Folder ID</li>\n <li class=\"li\">Tomcat Pattern: Name of the CI contains a redundant ":" character</li>\n <li class=\"li\">MSSql DB On Windows: <ul class=\"ul\">\n <li class=\"li\">The Collect MSSQL Cluster Info" extension section does create node</li>\n <li class=\"li\">Will not mark as absent a previously discovered database</li>\n <li class=\"li\">Will have reference to instance name</li>\n </ul></li>\n <li class=\"li\">Amazon AWS Relational Database Service: Correcting the EVAL step pre-condition</li>\n <li class=\"li\">GoDaddy CA Discovery: CA authority does create certificate history for all certificates</li>\n <li class=\"li\">F5 Load Balancer SSH and F5 Load Balancer Pattern: Doesnot create duplicate records</li>\n <li class=\"li\">"F5 Load Balancer SSH" Pattern: Can interact with bigpipe.displayservicenames regardless of parameter value</li>\n <li class=\"li\">Azure website TD Pattern: Will create connection to Database</li>\n <li class=\"li\">IIS Virtual Directory Pattern: Remove default dummy connection</li>\n <li class=\"li\">Windows - Network Pattern Library: NICs gets filtered</li>\n <li class=\"li\">Netscaler pattern HD: Will not filter out vips without groups and TD discovery will not fail</li>\n <li class=\"li\">DB2 on Linux Pattern: Calculate installed dir</li>\n <li class=\"li\">Windows OS: Desktops pattern is populating chassis-type field in Computer class</li>\n <li class=\"li\">JBoss: Pattern is collecting the right version of JBoss</li>\n <li class=\"li\">J2EE: EAR On Linux pattern is not creating duplicates Oracle DB Endpoints</li>\n <li class=\"li\">NetApp Cluster Pattern: Doesn't create duplicate storage volumes</li>\n <li class=\"li\">Linux Storage Pattern: Fibre Channel Disks for Linux servers reference to FC Port</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.12.3 - October 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">SSIS refactoring</li>\n <li class=\"li\">SSAS refactoring</li>\n <li class=\"li\">Cleanup in the gs.log statements in global.CloudApplicationDiscovery</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Discovery Home Page: fixed Test account when trying to validate with Folder ID for Google provider</li>\n <li class=\"li\">Azure Website pattern: fixed the relationship to the database</li>\n <li class=\"li\">The Network Switch pattern is using glide.discovery.hostname.include_domain</li>\n <li class=\"li\">HD Netscaler pattern: fixed filtering on VIPs without groups</li>\n <li class=\"li\">Credentialless Discovery Network Device: added graceful termination when the HostDiscovery is empty</li>\n <li class=\"li\">Network discovery: fixed the post-sensor script that was not executed due to the fact that the String obj exceeded the maximum permitted size</li>\n <li class=\"li\">Windows - Network Pattern Library: fixed the filtering on VIPs with more than one address issue</li>\n <li class=\"li\">F5 Load Balancer SSH and F5 Load Balancer (SNMP): aligned the serial number value</li>\n <li class=\"li\">IIS Virtual Directory pattern: fixed the "ADO .NET connectivity"</li>\n <li class=\"li\">MSSQL DB On Windows pattern: <ul class=\"ul\">\n <li class=\"li\">Handling timeout on MSSQL populate database table</li>\n <li class=\"li\">"Collect MSSQL Cluster Info" extension: support for glide.discovery.hostname.include_domain</li>\n </ul></li>\n <li class=\"li\">Windows OS - Desktops: support for chassis type in the Computer class</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.13.0 - September 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">SSIS refactoring</li>\n <li class=\"li\">SSAS refactoring</li>\n <li class=\"li\">Cleanup in the gs.log statements in global.CloudApplicationDiscovery</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Discovery Home Page: fixed Test account when trying to validate with Folder ID for Google provider</li>\n <li class=\"li\">Azure Website pattern: fixed the relationship to the database</li>\n <li class=\"li\">The Network Switch pattern is using glide.discovery.hostname.include_domain</li>\n <li class=\"li\">HD Netscaler pattern: fixed filtering on VIPs without groups</li>\n <li class=\"li\">Credentialless Discovery Network Device: added graceful termination when the HostDiscovery is empty</li>\n <li class=\"li\">Network discovery: fixed the post-sensor script that was not executed due to the fact that the String obj exceeded the maximum permitted size</li>\n <li class=\"li\">Windows - Network Pattern Library: fixed the filtering on VIPs with more than one address issue</li>\n <li class=\"li\">F5 Load Balancer SSH and F5 Load Balancer (SNMP): aligned the serial number value</li>\n <li class=\"li\">IIS Virtual Directory pattern: fixed the "ADO .NET connectivity"</li>\n <li class=\"li\">MSSQL DB On Windows pattern: <ul class=\"ul\">\n <li class=\"li\">Handling timeout on MSSQL populate database table</li>\n <li class=\"li\">"Collect MSSQL Cluster Info" extension: support for glide.discovery.hostname.include_domain</li>\n </ul></li>\n <li class=\"li\">Windows OS - Desktops: support for chassis type in the Computer class</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.12.1 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_hpg_1k2_5yb\">\n <li class=\"li\">""My SQL server On Windows"" and ""Linux"" patterns <ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_rrg_1k2_5yb\">\n <li class=\"li\">The identification step eval failed</li>\n <li class=\"li\">Had the wrong command syntax when creating connections to other</li>\n <li class=\"li\">Had a problem finding the location of MySQL in ExecutableDir.</li>\n </ul></li>\n <li class=\"li\">The ""Apache on UNIX-based OS"" pattern is populating the correct web server version</li>\n <li class=\"li\">The Linux server discovery of devices in a Kubernetes environment is updated</li>\n <li class=\"li\">The ""Linux server"" pattern populates [ip_address] CI and not creating duplicate network adapters</li>\n <li class=\"li\">The Network Switch pattern - Duplicate Hardware Models is fixed</li>\n <li class=\"li\">The Mongo DB pattern failed to execute 2 times or more</li>\n <li class=\"li\">The Jboss pattern failed if app: demo-console and app: demo-console-server</li>\n <li class=\"li\">OSs - Pre Sensor"" Pattern Pre Post Processing script is fixed</li>\n <li class=\"li\">Azure - Classic LB (LP)"" pattern created two CIs of the LB service if it runs cloud schedule and TD or service mapping</li>\n <li class=\"li\">'UNIX - Find FQDN' Shared Pattern Library sets SSH Error is fixed</li>\n <li class=\"li\">a Button on the pattern log to disco home is added</li>\n <li class=\"li\">NetApp Storage Cluster-Mode pattern discovery is fixed</li>\n <li class=\"li\">For V instance disable the retry code in ITOM in case the code of ATG exists</li>\n <li class=\"li\">Linux\\Unix OS - Pre Sensor failed when the start date was not returned in numeric value</li>\n <li class=\"li\">""Delete Switch Stack stale old relations"" pre/post script caused high memory consumption</li>\n <li class=\"li\">Domain Separation: pattern overrides didn't work - Amazon AWS Service Account / Amazon AWS - Sub Account (LP) didn't launch during AWS Cloud discovery</li>\n <li class=\"li\">The ML errors in the logs were fixed</li>\n <li class=\"li\">Discovery of Computers/Servers changes CI's install status to Operational/Installed, overwriting the correct manually added values</li>\n <li class=\"li\">Deletion Strategy was triggered even if the Orchestrator pages failed</li>\n <li class=\"li\">The required attribute [dataceneter_type] was missing when the wrong credentials for Azure were inserted.</li>\n <li class=\"li\">A10 Pattern- the Pool Members were not populated by Discovery</li>\n <li class=\"li\">SNMP - Classify Initialization"" is fixed</li>\n <li class=\"li\">Active Directory Domain Controller for Windows - Process Classification added</li>\n <li class=\"li\">The Linux server pattern failed in the Utah version due to unfiltered invalid IPv6 route</li>\n <li class=\"li\">the Azure Database Pattern is updated</li>\n <li class=\"li\">The HyperV VM disk size and count is fixed</li>\n <li class=\"li\">The Azure subscription tags are now discovered</li>\n <li class=\"li\">The HP-UX pattern is updated</li>\n <li class=\"li\">The HP-UX - Hardware Serial Number library gets the same serial number virtual machine and host</li>\n <li class=\"li\">""HorizontalDiscoveryHandler.addLinkToDiscoveryLog()"" added a new index</li>\n <li class=\"li\">Change the [sn_discovery_orchestrator_pattern_output] table cleaner configured OOB to retain 7days</li>\n <li class=\"li\">The Tuxedo pattern is updated</li>\n <li class=\"li\">ProcessGroupService: processes were deleted and the cluster still held the reference to the empty processes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.12.0 - June 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: A configuration to easily enable or disable collecting ARP info in the Discovery configuration console.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_mkz_jm4_4xb\">\n <li class=\"li\">An image id was differently captured by both the Docker and the Kubernetes Patterns for the same Docker image.</li>\n <li class=\"li\">The MSSQL DB On Windows Pattern triggered security alerts on the discovered server due to multiple sqlcmd failed attempts.</li>\n <li class=\"li\">GCP Storage volumes had 5 different states, ServiceNow only tracked 3 so a blank value was given when 2 states were in use.</li>\n <li class=\"li\">The Tuxedo application Pattern fallback steps to getVersion didn't work.</li>\n <li class=\"li\">Oracle PDB instances [cmdb_ci_db_ora_pdb_instance] were discovered for partial databases.</li>\n <li class=\"li\">The ESX server had multiple "Runs-on" relationships to Cisco UCS Blade.</li>\n <li class=\"li\">The "Windows 2022 Server" classifier triggered "Windows - Installed Software" by default.</li>\n <li class=\"li\">Discovery failed with IRE error MISSING_MATCHING_ATTRIBUTES because the UNIX Cluster - Oracle Clusterware library created cmdb_ci_cluster_vip records with an empty name and IP address "Usage: grep".</li>\n <li class=\"li\">The WebLogic "Module Connectivity" failed an attempt to create cmdb_ci_endpoint_tcp records with a null port, resulting in IRE errors.</li>\n <li class=\"li\">The Linux server Pattern had inconsistent whitespace addition in the storage.bash.</li>\n <li class=\"li\">The Network Router Pattern produced network adapter records with empty 'Mac address' or 'Name' values, causing identification errors.</li>\n <li class=\"li\">The Oracle DB on Unix identification sectionfailed to process TCP EP on regex of Oracle home and version.</li>\n <li class=\"li\">For the Azure Website (LP) Pattern, the table [cmdb_ci_cloud_webserver] attribute "vendor" is now populating.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.11.0 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: A configuration to easily enable or disable collecting ARP info in the Discovery configuration console.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">An image id was differently captured by both the Docker and the Kubernetes Patterns for the same Docker image.</li>\n <li class=\"li\">The MSSQL DB On Windows Pattern triggered security alerts on the discovered server due to multiple sqlcmd failed attempts.</li>\n <li class=\"li\">GCP Storage volumes had 5 different states, ServiceNow only tracked 3 so a blank value was given when 2 states were in use.</li>\n <li class=\"li\">The Tuxedo application Pattern fallback steps to getVersion didn't work.</li>\n <li class=\"li\">Oracle PDB instances [cmdb_ci_db_ora_pdb_instance] were discovered for partial databases.</li>\n <li class=\"li\">The ESX server had multiple "Runs-on" relationships to Cisco UCS Blade.</li>\n <li class=\"li\">The "Windows 2022 Server" classifier triggered "Windows - Installed Software" by default.</li>\n <li class=\"li\">Discovery failed with IRE error MISSING_MATCHING_ATTRIBUTES because the UNIX Cluster - Oracle Clusterware library created cmdb_ci_cluster_vip records with an empty name and IP address "Usage: grep".</li>\n <li class=\"li\">The WebLogic "Module Connectivity" failed an attempt to create cmdb_ci_endpoint_tcp records with a null port, resulting in IRE errors.</li>\n <li class=\"li\">The Linux server Pattern had inconsistent whitespace addition in the storage.bash.</li>\n <li class=\"li\">The Network Router Pattern produced network adapter records with empty 'Mac address' or 'Name' values, causing identification errors.</li>\n <li class=\"li\">The Oracle DB on Unix identification sectionfailed to process TCP EP on regex of Oracle home and version.</li>\n <li class=\"li\">For the Azure Website (LP) Pattern, the table [cmdb_ci_cloud_webserver] attribute "vendor" is now populating.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.9.0 - March 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Linux Server discovery was failing due to missing MAC Address for the network interface.</li>\n <li class=\"li\">The issue with MSSQL Instance discovery as part of MSSQL cluster discovery is fixed.</li>\n <li class=\"li\">The Discovery Pattern Weblogic was capturing the incorrect version number.</li>\n <li class=\"li\">The discovery of nslookup was failing in some situations during Pattern execution when the IP address table size was too large.</li>\n <li class=\"li\">PostgreSQL instance was not defining $entry_point.instance and the result was a generic CI name.</li>\n <li class=\"li\">Cassandra Distributed DB Pattern - IRE payload was missing matching attributes.</li>\n <li class=\"li\">Windows network adapters were filtered by the wrong logical operator when removing network adapters with VIP.</li>\n <li class=\"li\">AWS ELB service Pattern did not create a connection since it was looking for rules that are not always assigned.</li>\n <li class=\"li\">[k8S-SAM] [docker pattern]Container Environment variables collected only for the first container of the image.</li>\n <li class=\"li\">Security bugs</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.7.2 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_lgj_5mb_hwb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_jpp_vmb_hwb\">\n <li class=\"li\">Linux Server Pattern failed to run AWS Host discovery with Azure flag set to "true".</li>\n <li class=\"li\">Windows and Linux Pattern Parse JSON Custom Operation didn't return all records.</li>\n <li class=\"li\">Tomcat populate web applications library causes MID server OOM crash.</li>\n <li class=\"li\">Windows Patterns that run "Parse File" operation got "Failed to retrieve remote data" error.</li>\n <li class=\"li\">Google Organization Pattern discovery got "Cannot convert null to an object" error during Post-processing.</li>\n <li class=\"li\">Linux Pattern Step 3.1.10 - "Convert output to JSON" resulted in "java.lang" error.</li>\n <li class=\"li\">When more than one Discovery Pattern was exported to XML, the Export Window did not show the correct title.</li>\n <li class=\"li\">Out-Of-Box ServiceNow SNMP OID 1.3.6.1.4.1.9.1.2661 didn't point to the IP Router Table as well as Standard Network Router Classifier.</li>\n <li class=\"li\">GCP Discovery Related Projects got an error during Step 18: "java.util.ArrayList cannot be cast to class java.lang.String".</li>\n <li class=\"li\">Top-down discovery for Tibco Service failed because the wrong pattern was triggered.</li>\n <li class=\"li\">DB2 on Linux Pattern did not discover the Edition attribute.</li>\n <li class=\"li\">The Oracle DB on Unix pattern discovery failed due to the TCPS protocol.</li>\n <li class=\"li\">The Docker images were not populated in the [cmdb_ci_docker_image] CI during discovery on k8s node.</li>\n <li class=\"li\">The process of the group table deletion did not work.</li>\n <li class=\"li\">Discovery resulted in an error when sysprop "glide.hd.payload_format.internal_id_based_payload" was set to "true" due to CIs inserted in Pre-Sensor scripts.</li>\n <li class=\"li\">Linux Server IMDSv2 pattern steps impacted pattern performance on non-EC2 servers due to default curl timeout.</li>\n <li class=\"li\">Linux Server discovery, step "Filter route interfaces" (#3.2.83) failed and resulted in "NullPointer" error.</li>\n <li class=\"li\">Patterns on agent - The data collection results in "getFileOwner" windows operation error.</li>\n <li class=\"li\">Amazon AWS classic ELB Service and Amazon AWS application ELB service did not properly set name and object_id.</li>\n <li class=\"li\">The ID section discovery on SAP did not create a connection to HANA DB.</li>\n <li class=\"li\">The Wrong precondition in shared library "Azure - Resolve FQDN to IPs" prevented the population of the IP addresses for Cloud databases.</li>\n <li class=\"li\">The Load Balancer Pool Members were not discovered with Patterns.</li>\n <li class=\"li\">Running Horizontal Discovery on a VM in AWS did not populate correlation_id on Tokyo, when the manufacturer value was in the pre-sensor script.</li>\n <li class=\"li\">NetApp Discovery pattern did not update manufacturer value for Storage Cluster.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.7.0 - December 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Update Pattern logs table to include an attribute to indicate when a pattern gets executed on an agent</li>\n <li class=\"li\">Azure VM - change from per LDC region to all LDCs region</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Security bug</li>\n <li class=\"li\">ACL bypass with CreatePatternForGenericApplication Script Include | Service Mapping and Patterns [Project SeCure CCSI]</li>\n <li class=\"li\">ACL Issues: Client Callable Script Include (CCSI) Attribute</li>\n <li class=\"li\">Windows</li>\n <li class=\"li\">discovery does not link the file system to the correct partition</li>\n <li class=\"li\">Discovery Payload Processing Error - Serial number is empty</li>\n <li class=\"li\">Linux</li>\n <li class=\"li\">CPU information is empty for ARM CPU in QEMU of Linux server CI in the discovery</li>\n <li class=\"li\">Linux Server Pattern does not have a step "Remove interfaces without name and Mac addresses" for Kernel 3 and above</li>\n <li class=\"li\">Red Hat Linux 9 got "Linux Fedora" in Linux distro in "Linux Server" pattern</li>\n <li class=\"li\">Azure</li>\n <li class=\"li\">Relationship missing between the Server and Azure VM</li>\n <li class=\"li\">Azure Website TD functionality - detect connections using connection string type field</li>\n <li class=\"li\">F5</li>\n <li class=\"li\">F5 Load Balancer pattern - F5 - SNMP Cluster extension creates duplicate records in cmdb_ci_cluster table, as the cluster_id is too long due to duplicated entries in sysCmTrafficGroupStatusEntry variable</li>\n <li class=\"li\">OID 1.3.6.1.4.1.3375.2.1.3.4.113 is showing a wrong model > BIG-IP 8400</li>\n <li class=\"li\">Oracle DB</li>\n <li class=\"li\">ORACLE_HOME from Step 22: "set ora_home_exe if the process contains pmon" in pattern "Oracle DB on Unix" should be populated from the variable "oracle_home_from_pmon"</li>\n <li class=\"li\">Service Mapping for Oracle DB on UNIX sets a different listening port to that of Horizontal discovery on an Oracle Instance</li>\n <li class=\"li\">Docker</li>\n <li class=\"li\">Align docker image name, image digest and container id with kubernetes pattern</li>\n <li class=\"li\">Image Ids captured by Docker pattern and Kubernetes pattern are different for the same image</li>\n <li class=\"li\">High memory consumption on /api/now/pattern_library/GetCITypes calls</li>\n <li class=\"li\">HTTPClassyProbe does not create service affinity records (ip_service_affinity)</li>\n <li class=\"li\">IBM Zos discovery is failing with error message : Found duplicate items in the payload (index 0 and 1), using className [cmdb_ci_server] and fields [name]., DUPLICATE_PAYLOAD_RECORDS</li>\n <li class=\"li\">Model Name for Gigamon Router (OID 1.3.6.1.4.1.26866.3.14) is not correct</li>\n <li class=\"li\">Network Switch pattern post sensor scripts fails due to: TypeError: Cannot convert null to an object</li>\n <li class=\"li\">OOB Solaris Server pattern shows old sunOS version and not the Solaris OS Version</li>\n <li class=\"li\">Postgres pattern not populate port number as a part of the instance and CI name of the PostgresSQL for some Linux server.</li>\n <li class=\"li\">Slow probe to pattern migration due to updates on probe_to_pattern_log.</li>\n <li class=\"li\">Solaris - Network shared library merging of interfaces throws error when comparing two ArrayLists</li>\n <li class=\"li\">Standalone switch that used to be a switch still set as secondary and duplicating router/switch data because it thinks it is still a secondaryswitch</li>\n <li class=\"li\">TableCleaner query for the count on sn_discovery_orchestrator_pattern_output runs too long</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.6.0 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Added record validation to check status for scripts listed in sa_find_host_script (for app-pattern-designer).</li>\n <li class=\"li\">A Switch CI was created for Cisco Fabric Extender (FEX) units, as if it was a Stacked Switch.</li>\n <li class=\"li\">Amazon AWS Route53 pattern errors that occured when there were no resources after filtering, instead of failing.</li>\n <li class=\"li\">AWS Linux Servers did not create relationships for IMDSv2 between the VM instance and the Linux server record.</li>\n <li class=\"li\">Postgres pattern did not populate the instance name and all discovered CI set as PostgresSQL.</li>\n <li class=\"li\">Invalid "DNS Names" were created when there was additional output from nslookup.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.1 - October 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Network <ul class=\"ul\">\n <li class=\"li\">"Network Devices - Post Sensor" pre/post replicating large object causing high memory consumption</li>\n <li class=\"li\">"Step: 3.2.33. Update cmdb_ci_network_adapter table - for kernel and above" in Linux Server pattern causes missing adapter and orphan ip address</li>\n <li class=\"li\">Additional Fix for PRB1409610 - Network Switch Fails with Java Error in Step 18.3: Set destination network and convert network data for future calculations</li>\n </ul></li>\n <li class=\"li\">IIS <ul class=\"ul\">\n <li class=\"li\">Service Mapping - Filters remove all websites and IIS doesn't pass apps to connection section (IIS folders)</li>\n <li class=\"li\">Pattern: instance is part of EP but pattern fails to create CI</li>\n </ul></li>\n <li class=\"li\">Azure <ul class=\"ul\">\n <li class=\"li\">Azure Cloud Discovery not able to Discovery the Database</li>\n <li class=\"li\">Azure Website pattern fails during top down due to deprecated API use under patern's connection section</li>\n </ul></li>\n <li class=\"li\">F5 <ul class=\"ul\">\n <li class=\"li\">Pattern doesn't support partitions</li>\n <li class=\"li\">F5Rest pattern has no logic for honoring discovery property "glide.discovery.hostname.include_domain"</li>\n </ul></li>\n <li class=\"li\">Amazon AWS - Virtual Server - fails due to payload error</li>\n <li class=\"li\">Cloud Inventory Discovery - GCP resources that are getting discovered with specific pattern also exist under inventory include list</li>\n <li class=\"li\">DB2 Instance (cmdb_ci_db_db2_instance) hosted on Linux/Unix server might be discovered with different name by Service Mapping and result in multiple CIs created for the same instance</li>\n <li class=\"li\">Discovery for Stacked Switches does not add serial_number_type to member Switches, which can result in high DB CPU due to insert failures</li>\n <li class=\"li\">Identification attributes for class cmdb_ci_cluster are not populated (ID and Name) causing the Linux Server Pattern to fail</li>\n <li class=\"li\">Linux - Network pattern step, "Extract interface data - for kernel 3 and above", causes removing some of the interfaces due to parsing issue</li>\n <li class=\"li\">Oracle DB on Windows Discovery pattern uses sqlplus executable version rather than actual oracle version</li>\n <li class=\"li\">Pattern "PostgreSQL DB" on Windows - incorrectly handled quotation marks</li>\n <li class=\"li\">Tomcat pattern: does not create Ora connections although found from conf file</li>\n <li class=\"li\">Windows OS - Servers Pattern Step 'nslookup all IP addresses' runs even though the Pre - Condition is not met</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.0 - September 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_vvh_3vm_q5b\">\n <li class=\"li\">New: Support IPvF5 LBs,Linux and Windows</li>\n <li class=\"li\">Fixed: IPv4 for Windows <ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_yvh_3vm_q5b\">\n <li class=\"li\">discovery_net_arp_table - IPv4 addresses are not discovered - regression for IPv4</li>\n <li class=\"li\">discovery_net_arp_table - IPv6 addresses are not discovered</li>\n <li class=\"li\">dscy_route_interface name - regression for IPv4</li>\n <li class=\"li\">discovery_net_arp_table - entries are missing for IPv4 - regression for IPv4</li>\n <li class=\"li\">Invalid relations for window server</li>\n <li class=\"li\">Windows OS storage pattern does not filter duplicates correctly on step 26.54</li>\n <li class=\"li\">Windows Server IPv6: dscy_route_next_hop: some entries have name "-1.442971133E9" value</li>\n <li class=\"li\">"NetApp Storage Cluster-Mode" pattern does not retrieve the serial number for a specific device. The system-info parameters of the device do not match a successful discovery.</li>\n <li class=\"li\">NetApp Storage cluster mode pattern is failing while processing the data with error message: MISSING_DEPENDENCY</li>\n <li class=\"li\">The Deletion Strategies of the F5REST Pattern are incorrect or missing</li>\n <li class=\"li\">Navigate to Pattern: F5 Load Balancer Pattern - There is a space before the ItmPoolStatEntry OID for 18. Get Pools Table</li>\n <li class=\"li\">Linux HD falied on ARP tables</li>\n <li class=\"li\">Linux pattern doesn't update "Complete Activity" under "Device"</li>\n <li class=\"li\">Linux Server Discovery Pattern doesn't populate CPU Info if cpu_core_thread is missing</li>\n <li class=\"li\">Linux Server pattern failing due to error in payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [dscy_router_interface]</li>\n <li class=\"li\">Incorrect disk space for Linux server</li>\n <li class=\"li\">"sudo" command hardcoded in Linux Memory Modules</li>\n <li class=\"li\">[Linux server IPV6] Linux server pattern is failing in step - "Filter gateways"</li>\n <li class=\"li\">Discovery: Linux Server Pattern Creating Duplicate Storage Device Disk Related Items for NVMe Storage</li>\n <li class=\"li\">After PRB1567613 relations between DNS names and AWS Cloud service account are not created</li>\n <li class=\"li\">AWS Hybrid discovery for 2 IPs (v4 and v6) is not consistent</li>\n <li class=\"li\">Due to duplication of source_native key in Host(LP) pattern, the AWS - Virtual Server pattern is failing</li>\n <li class=\"li\">Jboss pattern: step: 14. set alternative install dir Unix = $install_dir_exists is an array, thus step pops error: class java.util.ArrayList cannot be cast to class java.lang.String</li>\n <li class=\"li\">Need to fix default Variable " res " Value in step 23 of the JBOSS Http pattern</li>\n <li class=\"li\">Citrix Virtual Apps showing apps not related the entry point defined in the icon path field</li>\n <li class=\"li\">Hyper-V Server pattern steps do not differentiate identification fields from Windows Server, causing conflicts with duplicate remediator</li>\n <li class=\"li\">"Hyper-V - Virtual Machines" shared library's "38.1.26. Insert virtual machines data to cmdb_ci_hyper_v_instance" step populates the same bios_guid for all vms with HyperVVirtualMachines[1] instead of\n HyperVVirtualMachines[].</li>\n <li class=\"li\">Add some random minutes to the start time of Applications suggestion - ITOM Autodiscovery scheduled job from 2019-08-07 11:34:36 so that trigger associated with the job gets updated as per the new start\n time.</li>\n <li class=\"li\">AFP Scheduled job are running at periodically in pre-defined defined minute, causing a thundering-herd style problem</li>\n <li class=\"li\">AIX Discovery fails when OS Patch name is not returned</li>\n <li class=\"li\">Azure LoadBalancer TD have duplicate records</li>\n <li class=\"li\">Citrix license server classifier is not accurate since lmgrd.exe is a generic FlexLM daemon name which can be used by a lot of vendors, not just Citrix.</li>\n <li class=\"li\">DB2 pattern is not setting the installed_dir</li>\n <li class=\"li\">DEF0277815 causing com.snc.it.discovery.patterns test failures</li>\n <li class=\"li\">During execution of Discovery Pattern PostgreSQL DB against a Windows Server, the process pid is not passed to the netstat findstr command</li>\n <li class=\"li\">Generated text for IIS and Java is too long, needs to be limited to 1000 characters</li>\n <li class=\"li\">In the Pattern Tomcat, the software version are not collected from default sources like version.bat, version.sh and RELEASE-NOTES</li>\n <li class=\"li\">Kubernetes Pattern is populates Linux Server Name with FQDN, causing duplicate records in the Linux Server table, and subsequent deletion of the original, because Host Discovery uses just the hostname by\n default</li>\n <li class=\"li\">MariaDB discovery through MySQL pattern is not supported</li>\n <li class=\"li\">Network Switch pattern is failing OOTB when attempting to discover Cisco APs through a Cisco Controller</li>\n <li class=\"li\">Quick discovery updates node element and storage cluster location to empty</li>\n <li class=\"li\">Refresh Member accounts Patterns are not deleting the deleted Projects linked to an Organization</li>\n <li class=\"li\">Regression of PRB1475015 - Virtual machine are not marked as 'isVirtual'</li>\n <li class=\"li\">Solaris Server: ChassisSerialNumber is extracted insteead of smbios serial number</li>\n <li class=\"li\">SSHTerminalInteractiveCommand probe ignores Credential Affinity</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-visibility-content__ul_a1m_33c_mxb\">\n <li class=\"li\">Decouple Pattern content from family releases.</li>\n <li class=\"li\">Change in the install status update. After upgrading to Tokyo, the install status is automatically set to “Installed” (“1”) for all discovered infrastructure CIs. If your organization uses the install status, test\n Tokyo on your test instance before upgrading the production instance. Use the CSDM lifecycle status for tracking life cycle stages and stage statuses for CIs. Learn more about migrating to the CSDM life cycle\n standards.</li>\n <li class=\"li\">To resolve issues related to the install status after upgrading to Tokyo, see <a class=\"xref true-external\" href=\"https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1226587\" target=\"_blank\">KB1226587</a></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Visibility Content release notes
Version history for the ITOM
Visibility Content application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.28.0 - August 2025
* New: Activate/deactivate patterns - Toggling a pattern's status won't increment its version number or flag it as changed, yet it still receives future updates.
* Fixed:
+ The "CAS on Windows" pattern's section "Identification using Powershell script" is fixed by adding a failover step "run the powershell script to populate the xml file failover". This step checks that
script\_output has valid data containing DC= and CN= (PRB1877647).
+ "The "IIS" pattern's "Identification for HTTP(S) entry point type(s) for IIS6 second logic" section, which might cause an infinite loop issue, is fixed by setting "VDIRs attributes" in the same section
(PRB1870733).
+ The "IIS" pattern now creates outgoing connections to default website (PRB1863483).
+ The "Azure DataBase (LP)" pattern is fixed to populate the name of the Azure PostgreSQL FlexibleServers in the right format (PRB1875281).
+ The issue causing Listener Identification failure has been resolved by fixing the "Oracle DB on Unix" pattern (PRB1892864).
+ The "Oracle DB on Unix" pattern is fixed to skip the step for lower Oracle versions when the condition is met (PRB1896257).
+ The "Network Switch" pattern now finds the LLDP neighbor (PRB1854223).
+ Added missing Discovery classifier for Windows Server 2025 (PRB1868603).
+ The "Nginx" pattern is fixed to parse the upstreams of the config file in order to display the upstream nodes (PRB1844729).
+ The "Tomcat" pattern now includes connection support for Windows (PRB1863242).
+ The "Oracle Listener" pattern now obtains the Preferred/Available nodes information (PRB1866223).
+ The "IIS Virtual Directory" pattern's connection section for "Active Directory Federation Services" using "netstat -ao" no longer times out (PRB1894053).
+ The "PostgreSQL DB" pattern now correctly populates the Configuration Directory and Config File paths on Windows Server installations (PRB1851523).
#### Version 6.26.0 - May 2025
* Fixed:
+ The "Network Switch" pattern now sets the correct serial number (PRB1848773).
+ The Network Switch pattern has been fixed to reduce high memory consumption (PRB1846202).
+ The Network Switch pattern now updates the install\_status on the Switch CI (PRB1828631).
+ The Windows OS - Servers pattern has now been fixed. When the property glide.discovery.discover\_aws\_ec2\_host\_metadata is set to false, the pattern will no longer collect AWS EC2 instance metadata via either
IPv6 or IPv4 addresses (PRB1861225).
+ The MSSql DB On Windows pattern has now been fixed to prevent the database user from being locked out (PRB1639152).
+ The Azure DataBase (LP) pattern now populates the version information for both Microsoft SQL Server and MySQL Flexible Server (PRB1711299).
+ The Azure DataBase (LP) pattern and the shared library Azure - Databases Instances to Database now correctly fetch MySQL and PostgreSQL databases on both Server and Flexible Server (PRB1848829).
+ The DB2 On Windows pattern now uses credentials properly (PRB1840200).
+ The DB2 on Linux pattern now populates the correct name in the cmdb\_ci\_db\_db2\_instance table (PRB1849473).
+ The Linux Server pattern now correctly creates the relationship between cmdb\_ci\_ip\_address and cmdb\_ci\_network\_adapter, even when different IP addresses are used (PRB1840849).
+ The "Linux Server" pattern shared library "Linux - Hardware Information" now populates serial number, model ID, and manufacturer information for the "IBM Power 8 architecture (ppc64le)" system
(PRB1322596).
+ The EMC Isilon pattern previously encountered an error when creating the IP range list due to missing input. This issue has been fixed (PRB1858293).
+ The Websphere On Unix pattern now uses the URL entry point correctly (PRB1834223).
+ The Nginx pattern now creates a connection between the load balancer and the resource even when the port is not specified in the configuration (PRB1844119).
+ The "Google Cloud Platform (GCP) - Discover Related Projects" pattern now excludes discovery from inactive projects (PRB1833367).
+ The "Linux - Storage" pattern now parses the value for disk size from Docker drives correctly (PRB1841319).
+ The application type pattern now sets the discovery source as "ServiceNow" (PRB1832900).
+ In the cmdb\_ci\_storage\_device table, the Vendor attribute is now updated as a 'reference' type (PRB1765736).
+ The Solaris LDOM infrastructure" pattern has been fixed and does not create duplicate records in the cmdb\_serial\_number table (PRB1812714).
+ The issue of duplicate Model records in the cmdb\_model table has been fixed, and there is now consistency between probes and patterns-based discovery (PRB1832935).
+ The "My SQL server On Windows and Linux" pattern now populates the version information (PRB1833941).
#### Version 6.23.0 - February 2025
* Fixed:
+ Pattern Pre/Post Script "Modify Operational Status for MSFT SQL Instance" is fixed for passive cluster nodes (PRB1783348)
+ The network device name remains consistent in the CMDB(PRB1828545)
+ The pattern "Oracle DB on Unix" is updated to exclude ASM (Automatic Storage Management) as an Oracle instance (PRB1821439)
+ A non-admin user can create a record in [cmdb\_identifier\_entry] (PRB1804283)
+ The pattern "Tomcat" has been updated to include a pre-condition ensuring that the step is executed only for Unix-type OS discovery (PRB1818289)
+ The "Windows - Storage" shared library is fixed to filter the File System table based on the data from [Win32\_Volume]. The filtering would happen based on a new MID property called
"windows\_server\_Win32\_Volumes\_filter" with default value "true" (PRB1745922)
+ The Oracle database instances are now discovered with the correct version and port details(PRB1820716)
+ The "Azure Database (LP)" pattern, which failed with a "MULTIPLE\_DEPENDENCIES" error, has been fixed by updating step 33, "Create Database and IPs Relation," to change the field matching from "fqdn" to
"object\_id."(PRB1820120)
+ The "Windows OS - Server" pattern is fixed to handle escaped backslashes (PRB1825633)
+ The "Linux Server" pattern has been updated to populate the disk size and disk label for disks of the type "sun" attached to the Linux server (PRB1807707)
+ The Oracle Listener pattern populates the Oracle DB endpoint (PRB1809341)
+ The "DB2 on Linux" pattern is fixed to discover DB2 Instance from instance home directory and installation location(PRB1764933)
+ The "Compare" UI action on history records for [cmdb\_ci\_config\_file\_tracked] items has been fixed and can now be performed by users with the appropriate role (PRB1802633)
+ Cloud Discovery Workspace Issues for GCP are fixed, and correct assignment between projects and Folders (PRB1818003)
+ Credential-less discovery has been updated to ensure that the IP address is set for servers (PRB1794579)
+ The "Tuxedo Application" pattern added a fallback step to get the version info (PRB1790032)
#### Version 6.22.0 - November 2024
* Fixed:
+ The "MSSQL DB on Windows" pattern has been updated to ensure that the "ComputerManagement16" version is set when using the MSSQL Server 2022 (PRB1791493)
+ Discovery schedules no longer gets stuck during duplicate IP processing due to the presence of duplicate device histories associated with the same IP address (PRB1786820)
+ The Horizontal Discovery Sensor has been fixed to properly handle standalone hardware CIs that have no relationships (PRB1807482)
+ The "WebSphere on Unix" pattern is fixed to set the ear\_uri.file variable correctly (PRB1800225)
+ The top-down "MSSQL DB on Windows" pattern fallback is fixed to handle cases where both process detection and netstat fail to identify the tcp\_port (PRB1764779)
+ The "F5 Load Balancer SSH" pattern has been fixed to address issues caused by merging large amounts of data, which previously led to pattern failures (PRB1798586)
+ The "Linux Server" pattern is fixed to resolve an issue where Discovery was incorrectly marking some physical servers as virtual by setting the isVirtual=True attribute (PRB1790315)
+ The F5 Load Balancer, Cluster Name issue, has been fixed, and now it is populated correctly as a reference field in the "cmdb\_ci\_lb\_bigip" table (PRB1786949)
- Fixed the below patterns
* F5 Load Balancer
* F5 Load Balancer SSH
* F5 REST OAuth 2.0 authentication
* F5REST
+ The "PeopleSoft Application Server" pattern has been fixed to support the relevant command execution on AIX servers (PRB1797789)
+ Improve the discovery performance due to the pattern Pre/Post Script OSs - Pre Sensor (PRB1784356)
- Impacted patterns are
* Linux Server
* Solaris Server
* AIX Server
* HP-UX Server
* IBM zOS Server
* Windows OS - Servers
* Windows OS - Desktops
* Hyper-V Server
+ The Linux Server pattern is fixed to address the AWS EC2 instance (PRB1797237)
#### Version 6.21.3 - September 2024
* Fixed:
+ Nginx pattern was fixed to resolve the issue with connecting to SSH on a Windows machine
+ Windows OS - Servers pattern, extension Windows - Azure fixed step Set uuidSerial
+ cmdb\_ci\_wap\_network CIs created with IP Address
+ Linux - Server Extension, creates the relationship between IP Address and Network Adapter
+ Network Switch creates a relationship between dscy\_switchport and dscy\_swtch\_partition
+ My SQL server on Windows and Linux pattern fixed to use mysqld server command when the client is not installed
+ IIS Pattern creates correct mapping IIS service if more than one Website running
+ Oracle DB On Unix and Oracle DB on Windows pattern, populates version of Oracle instance
+ Windows OS - Server pattern fixed the extension Windows - Cluster to discover the Windows cluster
+ Azure Database (LP) pattern fixed to correctly populate the values for the life cycle stage. The life cycle stage status and install status in sync with Life Cycle Mappings
+ SSIS pattern fixed to support multiple instances
#### Version 6.21.0 - August 2024
* Fixed:
+ Windows OS server pattern - fixed invalid cmdb\_serial\_number object for KVM Windows machine
+ AIX Server pattern - File Systems section fixed the error handling message not to parsed
+ Linux server pattern - filter out DNS communication error message
+ Introduced new Mid Server property - 'mid.pattern.command.timeout' . The default value is "false" for the Linux Server pattern so that the deletion strategy will not attempt to delete all the related CIs
+ Network Switch pattern - fixed the problem with the stacked switch (not primary) discovered as standalone remains in stack mode "not primary" in the CMDB, causing accumulation of Network Adapter "Absent"
records
+ Oracle DB On Unix pattern - fixed to populate IP address as expected for local host
+ Network Switch/Router device skips invalid Serial Numbers
+ Tomcat connection fixed if server.xml contains a docBase entry with a null path
+ Tuxedo version is set to the actual version
+ GCP discovery is fixed not to trigger all the GCP-related patterns when the GCP account is not active
* New: Azure Database pattern supports "mySQL databases/PostgreSQL" running on "Flexible server"
#### Version 6.19.1 - June 2024
* Fixed:
+ Docker Pattern - a logic to remove unused images is Added. The new MID server properties are configured remove\_unused\_images\_from\_docker\_discovery = false and remove\_unused\_images\_from\_docker\_discovery = true
by default OOTB. Docker image and container image tables are enhanced. The image records are removed if there isn't any container with the same image ID.
+ Linux Server Pattern, Storage Shared Pattern Library fixed Duplicate Multipath IO Pool Groups and Multipath IO Pool Paths with Name "undefined"
+ Linux Server Pattern populates correct DNS name records in the cmdb\_ci\_dns\_name table
+ Amazon AWS Relational Database Service Pattern handles null values of the Address parameter in the endpoints section of the response payload
#### Version 6.19.0 - May 2024
* New: The "HAProxy" horizontal discovery pattern supports the community edition
* Fixed
+ The "MSSQL DB on Windows" pattern updates the field [is\_clustered] value to true for AlwaysOn availability groups
+ The "IIS" pattern regex for TCP port valuation enhanced toIIS websites
+ "AIX Server" pattern-
- Updates the IP address of the server. Had an error message Error in Horizontal Discovery Sensor for Horizontal Pattern: Failed to update IP on the CI, java.lang.IllegalArgumentException: invalid IP
address: <hostname> in the discovery status
- Updates the "AIX hardware Manufacturer" field in the "AIX Server" table, instead of updating it with the last log-in time
- Updates the Host Name field with the FQDN if the "glide.discovery.hostname.include\_domain" property is set to "true"
+ The "Network Router" pattern keeps the Loopback adapters in the "Network Adapter" table if it does not contain the MAC address.
+ The "Windows OS - Servers" pattern-
- Includes FQDN in the Host Name field if the "glide.Discovery.hostname.include\_domain" property is set to true
- Creates a reference relationship between "Disk Partition" and "File Systems"
+ The "F5 LoadBalancer SNMP" and the "SSH" patterns update the IP address records of the Wide-IP in the "DNS Name" table.
+ The "IIS Virtual Directory" pattern creates relationships between MS SQL and Port
+ The "Linux Server" pattern updates the "Azure Object ID" table based on the Little Endian or Big Endian format
+ Horizontal Discovery updates Hardware CIs that use the [ip\_address] as an identifier. See KB1585077
+ The "Azure Service Account" pattern updates the discovery log with an error and terminates if the pattern fails.
#### Version 6.16.1 - March 2024
* Fixed:
+ IIS Virtual Directory pattern supports multiple instances of running tnsping.exe.\SQL Express.
+ Solaris ADM/ADME Probes initiate for Global Zone Servers.
+ Linux storage pattern populates a 'Capacity' field in MB (Total Space), in the File System table.
+ Linux Server pattern discovery of Amazon EC2 AMI virtual server sets a flag "virtual"="true" in the Linux Server table.
+ Server discovery populates the 'Vendor' field with Disk CIs (any disk types cmdb\_ci\_storage\_hba','cmdb\_ci\_disk','cmdb\_ci\_iscsi\_disk','cmdb\_ci\_fc\_disk','cmdb\_ci\_storage\_device)
+ The Network Device pattern works with credentials.
+ The storage.bash' MID Server Script file is fixed to check that the executable 'multipath' actually exists or not
+ Azure:
- Azure - Sub Account (LP) Pattern discovers Azure management account
- Azure DataBase (LP), Azure DataBase Event, and Azure DataBase TD mark retired Database CIs and Cloud Database CIs
+ NetApp:
- NetApp Storage pattern inserts or updates the storage volume of the NetApp Storage Server.
- NetApp Storage Server pattern- fixed the logic to validate the serial number of CI types Chassis and Disk Shelf Chassis
#### Version 6.16.0 - February 2024
* New: F5 Pattern supports token-based authentication
* Fixed:
+ - Deletion Strategy is fixed for the Cloud LP pattern
- WebLogic Pattern - the app deployments are populated in the WebLogic Cluster
- Docker Pattern
* Creates the relationship
* Filters Local Image (property sn\_itom\_pattern.manifest\_digest\_image\_id is set to true)
- Windows OS - Desktops Pattern - creates a relationship between Computer CI and the VM instance
- Linux Server Pattern
* Collects a valid os\_distribution
* Corrects the dependency Multiple IO Pool Group and Multiple IO Pool path
* Correctly processes the Major/Minor from the response and the pool members will be related to a pool
- Linux Storage Pattern - correctlymaintains the relationship between disks and partitions
- MSSql DB On Windows Pattern - sets the correct install\_status value
- JBOSS Pattern - updates the correct value in the install\_directory field
- IIS Virtual Directory Pattern - the invalid ADO.NET connection is fixed
- F5Rest Pattern - correctly maintainsregex (Ip and Port combination)
- UCS Discovery maintains the right relationship between the server and the blade
- MySQL on Unix Pattern - Populates the correct version of MySQL
#### Version 6.15.2 - December 2023
* Fixed:
+ Solaris Server pattern extension section "Solaris serial number alignment": Solaris Sun/Blade Servers that are physically unique and share the same physical chassis return the same chassis serial number, fix
the logic, and have separate records for each physical unique server in the CMDB
+ Azure LoadBalancer TD: Set the correct service backend port
+ In the Linux Server pattern and in the extension section Unix Cluster - ORACLE Clusterware: Fixed the regex and capable of parsing another format, when it doesn't match VIP and Name
+ F5REST pattern: Populate IP address value
+ Delivery Controller pattern: The logic to fetch [entry\_point] is fixed
+ SAP ERS Application pattern: Fixed the logic of parsing the SAP ERS version
+ Netscaler Load Balancer pattern using NS.CONF: Set the correct Primary Node status in CMDB
+ UCS - HD pattern: Read the UCS response and update blade items in CMDB
+ Windows storage pattern: Fixed the issue of multiple NTFS Folder mounted drives discover
+ MS SQL DB on Windows pattern:
- Fixed the broken relationship in [cmdb\_rel\_ci] for MS SQL Standalone instances
- Fixed the passive SQL Instance Operational Status
+ Windows OS - Desktops pattern: Fixed the relationship between the Computer CI and the Virtual Machine Instance CI
#### Version 6.15.0 - November 2023
* Changed:
+ SSIS refactoring
+ SSAS refactoring
* Fixed:
+ Linux Server Pattern: Calculate the total diskspace of a Linux Server with Multipath SAN drive
+ Network Switch pattern:
- Sets the switch name with FQDN if glide.discovery.hostname.include\_domain system property is set to true
- Post-sensor script will process a large payload
+ Credential-less Discovery Network Device: Add graceful termination when HostDiscovery is empty
+ GCP Validate Service Account Pattern: The test account was failing when attempting to validate with Folder ID
+ Tomcat Pattern: Name of the CI contains a redundant ":" character
+ MSSql DB On Windows:
- The Collect MSSQL Cluster Info" extension section does create node
- Will not mark as absent a previously discovered database
- Will have reference to instance name
+ Amazon AWS Relational Database Service: Correcting the EVAL step pre-condition
+ GoDaddy CA Discovery: CA authority does create certificate history for all certificates
+ F5 Load Balancer SSH and F5 Load Balancer Pattern: Doesnot create duplicate records
+ "F5 Load Balancer SSH" Pattern: Can interact with bigpipe.displayservicenames regardless of parameter value
+ Azure website TD Pattern: Will create connection to Database
+ IIS Virtual Directory Pattern: Remove default dummy connection
+ Windows - Network Pattern Library: NICs gets filtered
+ Netscaler pattern HD: Will not filter out vips without groups and TD discovery will not fail
+ DB2 on Linux Pattern: Calculate installed dir
+ Windows OS: Desktops pattern is populating chassis-type field in Computer class
+ JBoss: Pattern is collecting the right version of JBoss
+ J2EE: EAR On Linux pattern is not creating duplicates Oracle DB Endpoints
+ NetApp Cluster Pattern: Doesn't create duplicate storage volumes
+ Linux Storage Pattern: Fibre Channel Disks for Linux servers reference to FC Port
#### Version 6.12.3 - October 2023
* Changed:
+ SSIS refactoring
+ SSAS refactoring
+ Cleanup in the gs.log statements in global.CloudApplicationDiscovery
* Fixed:
+ Discovery Home Page: fixed Test account when trying to validate with Folder ID for Google provider
+ Azure Website pattern: fixed the relationship to the database
+ The Network Switch pattern is using glide.discovery.hostname.include\_domain
+ HD Netscaler pattern: fixed filtering on VIPs without groups
+ Credentialless Discovery Network Device: added graceful termination when the HostDiscovery is empty
+ Network discovery: fixed the post-sensor script that was not executed due to the fact that the String obj exceeded the maximum permitted size
+ Windows - Network Pattern Library: fixed the filtering on VIPs with more than one address issue
+ F5 Load Balancer SSH and F5 Load Balancer (SNMP): aligned the serial number value
+ IIS Virtual Directory pattern: fixed the "ADO .NET connectivity"
+ MSSQL DB On Windows pattern:
- Handling timeout on MSSQL populate database table
- "Collect MSSQL Cluster Info" extension: support for glide.discovery.hostname.include\_domain
+ Windows OS - Desktops: support for chassis type in the Computer class
#### Version 6.13.0 - September 2023
* Changed:
+ SSIS refactoring
+ SSAS refactoring
+ Cleanup in the gs.log statements in global.CloudApplicationDiscovery
* Fixed:
+ Discovery Home Page: fixed Test account when trying to validate with Folder ID for Google provider
+ Azure Website pattern: fixed the relationship to the database
+ The Network Switch pattern is using glide.discovery.hostname.include\_domain
+ HD Netscaler pattern: fixed filtering on VIPs without groups
+ Credentialless Discovery Network Device: added graceful termination when the HostDiscovery is empty
+ Network discovery: fixed the post-sensor script that was not executed due to the fact that the String obj exceeded the maximum permitted size
+ Windows - Network Pattern Library: fixed the filtering on VIPs with more than one address issue
+ F5 Load Balancer SSH and F5 Load Balancer (SNMP): aligned the serial number value
+ IIS Virtual Directory pattern: fixed the "ADO .NET connectivity"
+ MSSQL DB On Windows pattern:
- Handling timeout on MSSQL populate database table
- "Collect MSSQL Cluster Info" extension: support for glide.discovery.hostname.include\_domain
+ Windows OS - Desktops: support for chassis type in the Computer class
#### Version 6.12.1 - August 2023
* Fixed:
+ ""My SQL server On Windows"" and ""Linux"" patterns
- The identification step eval failed
- Had the wrong command syntax when creating connections to other
- Had a problem finding the location of MySQL in ExecutableDir.
+ The ""Apache on UNIX-based OS"" pattern is populating the correct web server version
+ The Linux server discovery of devices in a Kubernetes environment is updated
+ The ""Linux server"" pattern populates [ip\_address] CI and not creating duplicate network adapters
+ The Network Switch pattern - Duplicate Hardware Models is fixed
+ The Mongo DB pattern failed to execute 2 times or more
+ The Jboss pattern failed if app: demo-console and app: demo-console-server
+ OSs - Pre Sensor"" Pattern Pre Post Processing script is fixed
+ Azure - Classic LB (LP)"" pattern created two CIs of the LB service if it runs cloud schedule and TD or service mapping
+ 'UNIX - Find FQDN' Shared Pattern Library sets SSH Error is fixed
+ a Button on the pattern log to disco home is added
+ NetApp Storage Cluster-Mode pattern discovery is fixed
+ For V instance disable the retry code in ITOM in case the code of ATG exists
+ Linux\Unix OS - Pre Sensor failed when the start date was not returned in numeric value
+ ""Delete Switch Stack stale old relations"" pre/post script caused high memory consumption
+ Domain Separation: pattern overrides didn't work - Amazon AWS Service Account / Amazon AWS - Sub Account (LP) didn't launch during AWS Cloud discovery
+ The ML errors in the logs were fixed
+ Discovery of Computers/Servers changes CI's install status to Operational/Installed, overwriting the correct manually added values
+ Deletion Strategy was triggered even if the Orchestrator pages failed
+ The required attribute [dataceneter\_type] was missing when the wrong credentials for Azure were inserted.
+ A10 Pattern- the Pool Members were not populated by Discovery
+ SNMP - Classify Initialization"" is fixed
+ Active Directory Domain Controller for Windows - Process Classification added
+ The Linux server pattern failed in the Utah version due to unfiltered invalid IPv6 route
+ the Azure Database Pattern is updated
+ The HyperV VM disk size and count is fixed
+ The Azure subscription tags are now discovered
+ The HP-UX pattern is updated
+ The HP-UX - Hardware Serial Number library gets the same serial number virtual machine and host
+ ""HorizontalDiscoveryHandler.addLinkToDiscoveryLog()"" added a new index
+ Change the [sn\_discovery\_orchestrator\_pattern\_output] table cleaner configured OOB to retain 7days
+ The Tuxedo pattern is updated
+ ProcessGroupService: processes were deleted and the cluster still held the reference to the empty processes
#### Version 6.12.0 - June 2023
* New: A configuration to easily enable or disable collecting ARP info in the Discovery configuration console.
* Fixed:
+ An image id was differently captured by both the Docker and the Kubernetes Patterns for the same Docker image.
+ The MSSQL DB On Windows Pattern triggered security alerts on the discovered server due to multiple sqlcmd failed attempts.
+ GCP Storage volumes had 5 different states, ServiceNow only tracked 3 so a blank value was given when 2 states were in use.
+ The Tuxedo application Pattern fallback steps to getVersion didn't work.
+ Oracle PDB instances [cmdb\_ci\_db\_ora\_pdb\_instance] were discovered for partial databases.
+ The ESX server had multiple "Runs-on" relationships to Cisco UCS Blade.
+ The "Windows 2022 Server" classifier triggered "Windows - Installed Software" by default.
+ Discovery failed with IRE error MISSING\_MATCHING\_ATTRIBUTES because the UNIX Cluster - Oracle Clusterware library created cmdb\_ci\_cluster\_vip records with an empty name and IP address "Usage: grep".
+ The WebLogic "Module Connectivity" failed an attempt to create cmdb\_ci\_endpoint\_tcp records with a null port, resulting in IRE errors.
+ The Linux server Pattern had inconsistent whitespace addition in the storage.bash.
+ The Network Router Pattern produced network adapter records with empty 'Mac address' or 'Name' values, causing identification errors.
+ The Oracle DB on Unix identification sectionfailed to process TCP EP on regex of Oracle home and version.
+ For the Azure Website (LP) Pattern, the table [cmdb\_ci\_cloud\_webserver] attribute "vendor" is now populating.
#### Version 6.11.0 - May 2023
* New: A configuration to easily enable or disable collecting ARP info in the Discovery configuration console.
* Fixed:
+ An image id was differently captured by both the Docker and the Kubernetes Patterns for the same Docker image.
+ The MSSQL DB On Windows Pattern triggered security alerts on the discovered server due to multiple sqlcmd failed attempts.
+ GCP Storage volumes had 5 different states, ServiceNow only tracked 3 so a blank value was given when 2 states were in use.
+ The Tuxedo application Pattern fallback steps to getVersion didn't work.
+ Oracle PDB instances [cmdb\_ci\_db\_ora\_pdb\_instance] were discovered for partial databases.
+ The ESX server had multiple "Runs-on" relationships to Cisco UCS Blade.
+ The "Windows 2022 Server" classifier triggered "Windows - Installed Software" by default.
+ Discovery failed with IRE error MISSING\_MATCHING\_ATTRIBUTES because the UNIX Cluster - Oracle Clusterware library created cmdb\_ci\_cluster\_vip records with an empty name and IP address "Usage: grep".
+ The WebLogic "Module Connectivity" failed an attempt to create cmdb\_ci\_endpoint\_tcp records with a null port, resulting in IRE errors.
+ The Linux server Pattern had inconsistent whitespace addition in the storage.bash.
+ The Network Router Pattern produced network adapter records with empty 'Mac address' or 'Name' values, causing identification errors.
+ The Oracle DB on Unix identification sectionfailed to process TCP EP on regex of Oracle home and version.
+ For the Azure Website (LP) Pattern, the table [cmdb\_ci\_cloud\_webserver] attribute "vendor" is now populating.
#### Version 6.9.0 - March 2023
* Fixed:
+ Linux Server discovery was failing due to missing MAC Address for the network interface.
+ The issue with MSSQL Instance discovery as part of MSSQL cluster discovery is fixed.
+ The Discovery Pattern Weblogic was capturing the incorrect version number.
+ The discovery of nslookup was failing in some situations during Pattern execution when the IP address table size was too large.
+ PostgreSQL instance was not defining $entry\_point.instance and the result was a generic CI name.
+ Cassandra Distributed DB Pattern - IRE payload was missing matching attributes.
+ Windows network adapters were filtered by the wrong logical operator when removing network adapters with VIP.
+ AWS ELB service Pattern did not create a connection since it was looking for rules that are not always assigned.
+ [k8S-SAM] [docker pattern]Container Environment variables collected only for the first container of the image.
+ Security bugs
#### Version 6.7.2 - February 2023
* Fixed:
+ Linux Server Pattern failed to run AWS Host discovery with Azure flag set to "true".
+ Windows and Linux Pattern Parse JSON Custom Operation didn't return all records.
+ Tomcat populate web applications library causes MID server OOM crash.
+ Windows Patterns that run "Parse File" operation got "Failed to retrieve remote data" error.
+ Google Organization Pattern discovery got "Cannot convert null to an object" error during Post-processing.
+ Linux Pattern Step 3.1.10 - "Convert output to JSON" resulted in "java.lang" error.
+ When more than one Discovery Pattern was exported to XML, the Export Window did not show the correct title.
+ Out-Of-Box ServiceNow SNMP OID 1.3.6.1.4.1.9.1.2661 didn't point to the IP Router Table as well as Standard Network Router Classifier.
+ GCP Discovery Related Projects got an error during Step 18: "java.util.ArrayList cannot be cast to class java.lang.String".
+ Top-down discovery for Tibco Service failed because the wrong pattern was triggered.
+ DB2 on Linux Pattern did not discover the Edition attribute.
+ The Oracle DB on Unix pattern discovery failed due to the TCPS protocol.
+ The Docker images were not populated in the [cmdb\_ci\_docker\_image] CI during discovery on k8s node.
+ The process of the group table deletion did not work.
+ Discovery resulted in an error when sysprop "glide.hd.payload\_format.internal\_id\_based\_payload" was set to "true" due to CIs inserted in Pre-Sensor scripts.
+ Linux Server IMDSv2 pattern steps impacted pattern performance on non-EC2 servers due to default curl timeout.
+ Linux Server discovery, step "Filter route interfaces" (#3.2.83) failed and resulted in "NullPointer" error.
+ Patterns on agent - The data collection results in "getFileOwner" windows operation error.
+ Amazon AWS classic ELB Service and Amazon AWS application ELB service did not properly set name and object\_id.
+ The ID section discovery on SAP did not create a connection to HANA DB.
+ The Wrong precondition in shared library "Azure - Resolve FQDN to IPs" prevented the population of the IP addresses for Cloud databases.
+ The Load Balancer Pool Members were not discovered with Patterns.
+ Running Horizontal Discovery on a VM in AWS did not populate correlation\_id on Tokyo, when the manufacturer value was in the pre-sensor script.
+ NetApp Discovery pattern did not update manufacturer value for Storage Cluster.
#### Version 6.7.0 - December 2022
* Changed:
+ Update Pattern logs table to include an attribute to indicate when a pattern gets executed on an agent
+ Azure VM - change from per LDC region to all LDCs region
* Fixed:
+ Security bug
+ ACL bypass with CreatePatternForGenericApplication Script Include | Service Mapping and Patterns [Project SeCure CCSI]
+ ACL Issues: Client Callable Script Include (CCSI) Attribute
+ Windows
+ discovery does not link the file system to the correct partition
+ Discovery Payload Processing Error - Serial number is empty
+ Linux
+ CPU information is empty for ARM CPU in QEMU of Linux server CI in the discovery
+ Linux Server Pattern does not have a step "Remove interfaces without name and Mac addresses" for Kernel 3 and above
+ Red Hat Linux 9 got "Linux Fedora" in Linux distro in "Linux Server" pattern
+ Azure
+ Relationship missing between the Server and Azure VM
+ Azure Website TD functionality - detect connections using connection string type field
+ F5
+ F5 Load Balancer pattern - F5 - SNMP Cluster extension creates duplicate records in cmdb\_ci\_cluster table, as the cluster\_id is too long due to duplicated entries in sysCmTrafficGroupStatusEntry variable
+ OID 1.3.6.1.4.1.3375.2.1.3.4.113 is showing a wrong model > BIG-IP 8400
+ Oracle DB
+ ORACLE\_HOME from Step 22: "set ora\_home\_exe if the process contains pmon" in pattern "Oracle DB on Unix" should be populated from the variable "oracle\_home\_from\_pmon"
+ Service Mapping for Oracle DB on UNIX sets a different listening port to that of Horizontal discovery on an Oracle Instance
+ Docker
+ Align docker image name, image digest and container id with kubernetes pattern
+ Image Ids captured by Docker pattern and Kubernetes pattern are different for the same image
+ High memory consumption on /api/now/pattern\_library/GetCITypes calls
+ HTTPClassyProbe does not create service affinity records (ip\_service\_affinity)
+ IBM Zos discovery is failing with error message : Found duplicate items in the payload (index 0 and 1), using className [cmdb\_ci\_server] and fields [name]., DUPLICATE\_PAYLOAD\_RECORDS
+ Model Name for Gigamon Router (OID 1.3.6.1.4.1.26866.3.14) is not correct
+ Network Switch pattern post sensor scripts fails due to: TypeError: Cannot convert null to an object
+ OOB Solaris Server pattern shows old sunOS version and not the Solaris OS Version
+ Postgres pattern not populate port number as a part of the instance and CI name of the PostgresSQL for some Linux server.
+ Slow probe to pattern migration due to updates on probe\_to\_pattern\_log.
+ Solaris - Network shared library merging of interfaces throws error when comparing two ArrayLists
+ Standalone switch that used to be a switch still set as secondary and duplicating router/switch data because it thinks it is still a secondaryswitch
+ TableCleaner query for the count on sn\_discovery\_orchestrator\_pattern\_output runs too long
#### Version 6.6.0 - November 2022
* Fixed:
+ Added record validation to check status for scripts listed in sa\_find\_host\_script (for app-pattern-designer).
+ A Switch CI was created for Cisco Fabric Extender (FEX) units, as if it was a Stacked Switch.
+ Amazon AWS Route53 pattern errors that occured when there were no resources after filtering, instead of failing.
+ AWS Linux Servers did not create relationships for IMDSv2 between the VM instance and the Linux server record.
+ Postgres pattern did not populate the instance name and all discovered CI set as PostgresSQL.
+ Invalid "DNS Names" were created when there was additional output from nslookup.
#### Version 6.1.1 - October 2022
* Fixed:
+ Network
- "Network Devices - Post Sensor" pre/post replicating large object causing high memory consumption
- "Step: 3.2.33. Update cmdb\_ci\_network\_adapter table - for kernel and above" in Linux Server pattern causes missing adapter and orphan ip address
- Additional Fix for PRB1409610 - Network Switch Fails with Java Error in Step 18.3: Set destination network and convert network data for future calculations
+ IIS
- Service Mapping - Filters remove all websites and IIS doesn't pass apps to connection section (IIS folders)
- Pattern: instance is part of EP but pattern fails to create CI
+ Azure
- Azure Cloud Discovery not able to Discovery the Database
- Azure Website pattern fails during top down due to deprecated API use under patern's connection section
+ F5
- Pattern doesn't support partitions
- F5Rest pattern has no logic for honoring discovery property "glide.discovery.hostname.include\_domain"
+ Amazon AWS - Virtual Server - fails due to payload error
+ Cloud Inventory Discovery - GCP resources that are getting discovered with specific pattern also exist under inventory include list
+ DB2 Instance (cmdb\_ci\_db\_db2\_instance) hosted on Linux/Unix server might be discovered with different name by Service Mapping and result in multiple CIs created for the same instance
+ Discovery for Stacked Switches does not add serial\_number\_type to member Switches, which can result in high DB CPU due to insert failures
+ Identification attributes for class cmdb\_ci\_cluster are not populated (ID and Name) causing the Linux Server Pattern to fail
+ Linux - Network pattern step, "Extract interface data - for kernel 3 and above", causes removing some of the interfaces due to parsing issue
+ Oracle DB on Windows Discovery pattern uses sqlplus executable version rather than actual oracle version
+ Pattern "PostgreSQL DB" on Windows - incorrectly handled quotation marks
+ Tomcat pattern: does not create Ora connections although found from conf file
+ Windows OS - Servers Pattern Step 'nslookup all IP addresses' runs even though the Pre - Condition is not met
#### Version 6.1.0 - September 2022
* New: Support IPvF5 LBs,Linux and Windows
* Fixed: IPv4 for Windows
+ discovery\_net\_arp\_table - IPv4 addresses are not discovered - regression for IPv4
+ discovery\_net\_arp\_table - IPv6 addresses are not discovered
+ dscy\_route\_interface name - regression for IPv4
+ discovery\_net\_arp\_table - entries are missing for IPv4 - regression for IPv4
+ Invalid relations for window server
+ Windows OS storage pattern does not filter duplicates correctly on step 26.54
+ Windows Server IPv6: dscy\_route\_next\_hop: some entries have name "-1.442971133E9" value
+ "NetApp Storage Cluster-Mode" pattern does not retrieve the serial number for a specific device. The system-info parameters of the device do not match a successful discovery.
+ NetApp Storage cluster mode pattern is failing while processing the data with error message: MISSING\_DEPENDENCY
+ The Deletion Strategies of the F5REST Pattern are incorrect or missing
+ Navigate to Pattern: F5 Load Balancer Pattern - There is a space before the ItmPoolStatEntry OID for 18. Get Pools Table
+ Linux HD falied on ARP tables
+ Linux pattern doesn't update "Complete Activity" under "Device"
+ Linux Server Discovery Pattern doesn't populate CPU Info if cpu\_core\_thread is missing
+ Linux Server pattern failing due to error in payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [dscy\_router\_interface]
+ Incorrect disk space for Linux server
+ "sudo" command hardcoded in Linux Memory Modules
+ [Linux server IPV6] Linux server pattern is failing in step - "Filter gateways"
+ Discovery: Linux Server Pattern Creating Duplicate Storage Device Disk Related Items for NVMe Storage
+ After PRB1567613 relations between DNS names and AWS Cloud service account are not created
+ AWS Hybrid discovery for 2 IPs (v4 and v6) is not consistent
+ Due to duplication of source\_native key in Host(LP) pattern, the AWS - Virtual Server pattern is failing
+ Jboss pattern: step: 14. set alternative install dir Unix = $install\_dir\_exists is an array, thus step pops error: class java.util.ArrayList cannot be cast to class java.lang.String
+ Need to fix default Variable " res " Value in step 23 of the JBOSS Http pattern
+ Citrix Virtual Apps showing apps not related the entry point defined in the icon path field
+ Hyper-V Server pattern steps do not differentiate identification fields from Windows Server, causing conflicts with duplicate remediator
+ "Hyper-V - Virtual Machines" shared library's "38.1.26. Insert virtual machines data to cmdb\_ci\_hyper\_v\_instance" step populates the same bios\_guid for all vms with HyperVVirtualMachines[1] instead of
HyperVVirtualMachines[].
+ Add some random minutes to the start time of Applications suggestion - ITOM Autodiscovery scheduled job from 2019-08-07 11:34:36 so that trigger associated with the job gets updated as per the new start
time.
+ AFP Scheduled job are running at periodically in pre-defined defined minute, causing a thundering-herd style problem
+ AIX Discovery fails when OS Patch name is not returned
+ Azure LoadBalancer TD have duplicate records
+ Citrix license server classifier is not accurate since lmgrd.exe is a generic FlexLM daemon name which can be used by a lot of vendors, not just Citrix.
+ DB2 pattern is not setting the installed\_dir
+ DEF0277815 causing com.snc.it.discovery.patterns test failures
+ During execution of Discovery Pattern PostgreSQL DB against a Windows Server, the process pid is not passed to the netstat findstr command
+ Generated text for IIS and Java is too long, needs to be limited to 1000 characters
+ In the Pattern Tomcat, the software version are not collected from default sources like version.bat, version.sh and RELEASE-NOTES
+ Kubernetes Pattern is populates Linux Server Name with FQDN, causing duplicate records in the Linux Server table, and subsequent deletion of the original, because Host Discovery uses just the hostname by
default
+ MariaDB discovery through MySQL pattern is not supported
+ Network Switch pattern is failing OOTB when attempting to discover Cisco APs through a Cisco Controller
+ Quick discovery updates node element and storage cluster location to empty
+ Refresh Member accounts Patterns are not deleting the deleted Projects linked to an Organization
+ Regression of PRB1475015 - Virtual machine are not marked as 'isVirtual'
+ Solaris Server: ChassisSerialNumber is extracted insteead of smbios serial number
+ SSHTerminalInteractiveCommand probe ignores Credential Affinity
#### Version 6.0.0 - August 2022
* Decouple Pattern content from family releases.
* Change in the install status update. After upgrading to Tokyo, the install status is automatically set to “Installed” (“1”) for all discovered infrastructure CIs. If your organization uses the install status, test
Tokyo on your test instance before upgrading the production instance. Use the CSDM lifecycle status for tracking life cycle stages and stage statuses for CIs. Learn more about migrating to the CSDM life cycle
standards.
* To resolve issues related to the install status after upgrading to Tokyo, see KB1226587
| ---
title: Visibility Content release notes
description: Version history for the ITOM Visibility Content application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Visibility Content release notes
Version history for the ITOM
Visibility Content application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.28.0 - August 2025
* New: Activate/deactivate patterns - Toggling a pattern's status won't increment its version number or flag it as changed, yet it still receives future updates.
* Fixed:
+ The "CAS on Windows" pattern's section "Identification using Powershell script" is fixed by adding a failover step "run the powershell script to populate the xml file failover". This step checks that
script\_output has valid data containing DC= and CN= (PRB1877647).
+ "The "IIS" pattern's "Identification for HTTP(S) entry point type(s) for IIS6 second logic" section, which might cause an infinite loop issue, is fixed by setting "VDIRs attributes" in the same section
(PRB1870733).
+ The "IIS" pattern now creates outgoing connections to default website (PRB1863483).
+ The "Azure DataBase (LP)" pattern is fixed to populate the name of the Azure PostgreSQL FlexibleServers in the right format (PRB1875281).
+ The issue causing Listener Identification failure has been resolved by fixing the "Oracle DB on Unix" pattern (PRB1892864).
+ The "Oracle DB on Unix" pattern is fixed to skip the step for lower Oracle versions when the condition is met (PRB1896257).
+ The "Network Switch" pattern now finds the LLDP neighbor (PRB1854223).
+ Added missing Discovery classifier for Windows Server 2025 (PRB1868603).
+ The "Nginx" pattern is fixed to parse the upstreams of the config file in order to display the upstream nodes (PRB1844729).
+ The "Tomcat" pattern now includes connection support for Windows (PRB1863242).
+ The "Oracle Listener" pattern now obtains the Preferred/Available nodes information (PRB1866223).
+ The "IIS Virtual Directory" pattern's connection section for "Active Directory Federation Services" using "netstat -ao" no longer times out (PRB1894053).
+ The "PostgreSQL DB" pattern now correctly populates the Configuration Directory and Config File paths on Windows Server installations (PRB1851523).
#### Version 6.26.0 - May 2025
* Fixed:
+ The "Network Switch" pattern now sets the correct serial number (PRB1848773).
+ The Network Switch pattern has been fixed to reduce high memory consumption (PRB1846202).
+ The Network Switch pattern now updates the install\_status on the Switch CI (PRB1828631).
+ The Windows OS - Servers pattern has now been fixed. When the property glide.discovery.discover\_aws\_ec2\_host\_metadata is set to false, the pattern will no longer collect AWS EC2 instance metadata via either
IPv6 or IPv4 addresses (PRB1861225).
+ The MSSql DB On Windows pattern has now been fixed to prevent the database user from being locked out (PRB1639152).
+ The Azure DataBase (LP) pattern now populates the version information for both Microsoft SQL Server and MySQL Flexible Server (PRB1711299).
+ The Azure DataBase (LP) pattern and the shared library Azure - Databases Instances to Database now correctly fetch MySQL and PostgreSQL databases on both Server and Flexible Server (PRB1848829).
+ The DB2 On Windows pattern now uses credentials properly (PRB1840200).
+ The DB2 on Linux pattern now populates the correct name in the cmdb\_ci\_db\_db2\_instance table (PRB1849473).
+ The Linux Server pattern now correctly creates the relationship between cmdb\_ci\_ip\_address and cmdb\_ci\_network\_adapter, even when different IP addresses are used (PRB1840849).
+ The "Linux Server" pattern shared library "Linux - Hardware Information" now populates serial number, model ID, and manufacturer information for the "IBM Power 8 architecture (ppc64le)" system
(PRB1322596).
+ The EMC Isilon pattern previously encountered an error when creating the IP range list due to missing input. This issue has been fixed (PRB1858293).
+ The Websphere On Unix pattern now uses the URL entry point correctly (PRB1834223).
+ The Nginx pattern now creates a connection between the load balancer and the resource even when the port is not specified in the configuration (PRB1844119).
+ The "Google Cloud Platform (GCP) - Discover Related Projects" pattern now excludes discovery from inactive projects (PRB1833367).
+ The "Linux - Storage" pattern now parses the value for disk size from Docker drives correctly (PRB1841319).
+ The application type pattern now sets the discovery source as "ServiceNow" (PRB1832900).
+ In the cmdb\_ci\_storage\_device table, the Vendor attribute is now updated as a 'reference' type (PRB1765736).
+ The Solaris LDOM infrastructure" pattern has been fixed and does not create duplicate records in the cmdb\_serial\_number table (PRB1812714).
+ The issue of duplicate Model records in the cmdb\_model table has been fixed, and there is now consistency between probes and patterns-based discovery (PRB1832935).
+ The "My SQL server On Windows and Linux" pattern now populates the version information (PRB1833941).
#### Version 6.23.0 - February 2025
* Fixed:
+ Pattern Pre/Post Script "Modify Operational Status for MSFT SQL Instance" is fixed for passive cluster nodes (PRB1783348)
+ The network device name remains consistent in the CMDB(PRB1828545)
+ The pattern "Oracle DB on Unix" is updated to exclude ASM (Automatic Storage Management) as an Oracle instance (PRB1821439)
+ A non-admin user can create a record in [cmdb\_identifier\_entry] (PRB1804283)
+ The pattern "Tomcat" has been updated to include a pre-condition ensuring that the step is executed only for Unix-type OS discovery (PRB1818289)
+ The "Windows - Storage" shared library is fixed to filter the File System table based on the data from [Win32\_Volume]. The filtering would happen based on a new MID property called
"windows\_server\_Win32\_Volumes\_filter" with default value "true" (PRB1745922)
+ The Oracle database instances are now discovered with the correct version and port details(PRB1820716)
+ The "Azure Database (LP)" pattern, which failed with a "MULTIPLE\_DEPENDENCIES" error, has been fixed by updating step 33, "Create Database and IPs Relation," to change the field matching from "fqdn" to
"object\_id."(PRB1820120)
+ The "Windows OS - Server" pattern is fixed to handle escaped backslashes (PRB1825633)
+ The "Linux Server" pattern has been updated to populate the disk size and disk label for disks of the type "sun" attached to the Linux server (PRB1807707)
+ The Oracle Listener pattern populates the Oracle DB endpoint (PRB1809341)
+ The "DB2 on Linux" pattern is fixed to discover DB2 Instance from instance home directory and installation location(PRB1764933)
+ The "Compare" UI action on history records for [cmdb\_ci\_config\_file\_tracked] items has been fixed and can now be performed by users with the appropriate role (PRB1802633)
+ Cloud Discovery Workspace Issues for GCP are fixed, and correct assignment between projects and Folders (PRB1818003)
+ Credential-less discovery has been updated to ensure that the IP address is set for servers (PRB1794579)
+ The "Tuxedo Application" pattern added a fallback step to get the version info (PRB1790032)
#### Version 6.22.0 - November 2024
* Fixed:
+ The "MSSQL DB on Windows" pattern has been updated to ensure that the "ComputerManagement16" version is set when using the MSSQL Server 2022 (PRB1791493)
+ Discovery schedules no longer gets stuck during duplicate IP processing due to the presence of duplicate device histories associated with the same IP address (PRB1786820)
+ The Horizontal Discovery Sensor has been fixed to properly handle standalone hardware CIs that have no relationships (PRB1807482)
+ The "WebSphere on Unix" pattern is fixed to set the ear\_uri.file variable correctly (PRB1800225)
+ The top-down "MSSQL DB on Windows" pattern fallback is fixed to handle cases where both process detection and netstat fail to identify the tcp\_port (PRB1764779)
+ The "F5 Load Balancer SSH" pattern has been fixed to address issues caused by merging large amounts of data, which previously led to pattern failures (PRB1798586)
+ The "Linux Server" pattern is fixed to resolve an issue where Discovery was incorrectly marking some physical servers as virtual by setting the isVirtual=True attribute (PRB1790315)
+ The F5 Load Balancer, Cluster Name issue, has been fixed, and now it is populated correctly as a reference field in the "cmdb\_ci\_lb\_bigip" table (PRB1786949)
- Fixed the below patterns
* F5 Load Balancer
* F5 Load Balancer SSH
* F5 REST OAuth 2.0 authentication
* F5REST
+ The "PeopleSoft Application Server" pattern has been fixed to support the relevant command execution on AIX servers (PRB1797789)
+ Improve the discovery performance due to the pattern Pre/Post Script OSs - Pre Sensor (PRB1784356)
- Impacted patterns are
* Linux Server
* Solaris Server
* AIX Server
* HP-UX Server
* IBM zOS Server
* Windows OS - Servers
* Windows OS - Desktops
* Hyper-V Server
+ The Linux Server pattern is fixed to address the AWS EC2 instance (PRB1797237)
#### Version 6.21.3 - September 2024
* Fixed:
+ Nginx pattern was fixed to resolve the issue with connecting to SSH on a Windows machine
+ Windows OS - Servers pattern, extension Windows - Azure fixed step Set uuidSerial
+ cmdb\_ci\_wap\_network CIs created with IP Address
+ Linux - Server Extension, creates the relationship between IP Address and Network Adapter
+ Network Switch creates a relationship between dscy\_switchport and dscy\_swtch\_partition
+ My SQL server on Windows and Linux pattern fixed to use mysqld server command when the client is not installed
+ IIS Pattern creates correct mapping IIS service if more than one Website running
+ Oracle DB On Unix and Oracle DB on Windows pattern, populates version of Oracle instance
+ Windows OS - Server pattern fixed the extension Windows - Cluster to discover the Windows cluster
+ Azure Database (LP) pattern fixed to correctly populate the values for the life cycle stage. The life cycle stage status and install status in sync with Life Cycle Mappings
+ SSIS pattern fixed to support multiple instances
#### Version 6.21.0 - August 2024
* Fixed:
+ Windows OS server pattern - fixed invalid cmdb\_serial\_number object for KVM Windows machine
+ AIX Server pattern - File Systems section fixed the error handling message not to parsed
+ Linux server pattern - filter out DNS communication error message
+ Introduced new Mid Server property - 'mid.pattern.command.timeout' . The default value is "false" for the Linux Server pattern so that the deletion strategy will not attempt to delete all the related CIs
+ Network Switch pattern - fixed the problem with the stacked switch (not primary) discovered as standalone remains in stack mode "not primary" in the CMDB, causing accumulation of Network Adapter "Absent"
records
+ Oracle DB On Unix pattern - fixed to populate IP address as expected for local host
+ Network Switch/Router device skips invalid Serial Numbers
+ Tomcat connection fixed if server.xml contains a docBase entry with a null path
+ Tuxedo version is set to the actual version
+ GCP discovery is fixed not to trigger all the GCP-related patterns when the GCP account is not active
* New: Azure Database pattern supports "mySQL databases/PostgreSQL" running on "Flexible server"
#### Version 6.19.1 - June 2024
* Fixed:
+ Docker Pattern - a logic to remove unused images is Added. The new MID server properties are configured remove\_unused\_images\_from\_docker\_discovery = false and remove\_unused\_images\_from\_docker\_discovery = true
by default OOTB. Docker image and container image tables are enhanced. The image records are removed if there isn't any container with the same image ID.
+ Linux Server Pattern, Storage Shared Pattern Library fixed Duplicate Multipath IO Pool Groups and Multipath IO Pool Paths with Name "undefined"
+ Linux Server Pattern populates correct DNS name records in the cmdb\_ci\_dns\_name table
+ Amazon AWS Relational Database Service Pattern handles null values of the Address parameter in the endpoints section of the response payload
#### Version 6.19.0 - May 2024
* New: The "HAProxy" horizontal discovery pattern supports the community edition
* Fixed
+ The "MSSQL DB on Windows" pattern updates the field [is\_clustered] value to true for AlwaysOn availability groups
+ The "IIS" pattern regex for TCP port valuation enhanced toIIS websites
+ "AIX Server" pattern-
- Updates the IP address of the server. Had an error message Error in Horizontal Discovery Sensor for Horizontal Pattern: Failed to update IP on the CI, java.lang.IllegalArgumentException: invalid IP
address: <hostname> in the discovery status
- Updates the "AIX hardware Manufacturer" field in the "AIX Server" table, instead of updating it with the last log-in time
- Updates the Host Name field with the FQDN if the "glide.discovery.hostname.include\_domain" property is set to "true"
+ The "Network Router" pattern keeps the Loopback adapters in the "Network Adapter" table if it does not contain the MAC address.
+ The "Windows OS - Servers" pattern-
- Includes FQDN in the Host Name field if the "glide.Discovery.hostname.include\_domain" property is set to true
- Creates a reference relationship between "Disk Partition" and "File Systems"
+ The "F5 LoadBalancer SNMP" and the "SSH" patterns update the IP address records of the Wide-IP in the "DNS Name" table.
+ The "IIS Virtual Directory" pattern creates relationships between MS SQL and Port
+ The "Linux Server" pattern updates the "Azure Object ID" table based on the Little Endian or Big Endian format
+ Horizontal Discovery updates Hardware CIs that use the [ip\_address] as an identifier. See KB1585077
+ The "Azure Service Account" pattern updates the discovery log with an error and terminates if the pattern fails.
#### Version 6.16.1 - March 2024
* Fixed:
+ IIS Virtual Directory pattern supports multiple instances of running tnsping.exe.\SQL Express.
+ Solaris ADM/ADME Probes initiate for Global Zone Servers.
+ Linux storage pattern populates a 'Capacity' field in MB (Total Space), in the File System table.
+ Linux Server pattern discovery of Amazon EC2 AMI virtual server sets a flag "virtual"="true" in the Linux Server table.
+ Server discovery populates the 'Vendor' field with Disk CIs (any disk types cmdb\_ci\_storage\_hba','cmdb\_ci\_disk','cmdb\_ci\_iscsi\_disk','cmdb\_ci\_fc\_disk','cmdb\_ci\_storage\_device)
+ The Network Device pattern works with credentials.
+ The storage.bash' MID Server Script file is fixed to check that the executable 'multipath' actually exists or not
+ Azure:
- Azure - Sub Account (LP) Pattern discovers Azure management account
- Azure DataBase (LP), Azure DataBase Event, and Azure DataBase TD mark retired Database CIs and Cloud Database CIs
+ NetApp:
- NetApp Storage pattern inserts or updates the storage volume of the NetApp Storage Server.
- NetApp Storage Server pattern- fixed the logic to validate the serial number of CI types Chassis and Disk Shelf Chassis
#### Version 6.16.0 - February 2024
* New: F5 Pattern supports token-based authentication
* Fixed:
+ - Deletion Strategy is fixed for the Cloud LP pattern
- WebLogic Pattern - the app deployments are populated in the WebLogic Cluster
- Docker Pattern
* Creates the relationship
* Filters Local Image (property sn\_itom\_pattern.manifest\_digest\_image\_id is set to true)
- Windows OS - Desktops Pattern - creates a relationship between Computer CI and the VM instance
- Linux Server Pattern
* Collects a valid os\_distribution
* Corrects the dependency Multiple IO Pool Group and Multiple IO Pool path
* Correctly processes the Major/Minor from the response and the pool members will be related to a pool
- Linux Storage Pattern - correctlymaintains the relationship between disks and partitions
- MSSql DB On Windows Pattern - sets the correct install\_status value
- JBOSS Pattern - updates the correct value in the install\_directory field
- IIS Virtual Directory Pattern - the invalid ADO.NET connection is fixed
- F5Rest Pattern - correctly maintainsregex (Ip and Port combination)
- UCS Discovery maintains the right relationship between the server and the blade
- MySQL on Unix Pattern - Populates the correct version of MySQL
#### Version 6.15.2 - December 2023
* Fixed:
+ Solaris Server pattern extension section "Solaris serial number alignment": Solaris Sun/Blade Servers that are physically unique and share the same physical chassis return the same chassis serial number, fix
the logic, and have separate records for each physical unique server in the CMDB
+ Azure LoadBalancer TD: Set the correct service backend port
+ In the Linux Server pattern and in the extension section Unix Cluster - ORACLE Clusterware: Fixed the regex and capable of parsing another format, when it doesn't match VIP and Name
+ F5REST pattern: Populate IP address value
+ Delivery Controller pattern: The logic to fetch [entry\_point] is fixed
+ SAP ERS Application pattern: Fixed the logic of parsing the SAP ERS version
+ Netscaler Load Balancer pattern using NS.CONF: Set the correct Primary Node status in CMDB
+ UCS - HD pattern: Read the UCS response and update blade items in CMDB
+ Windows storage pattern: Fixed the issue of multiple NTFS Folder mounted drives discover
+ MS SQL DB on Windows pattern:
- Fixed the broken relationship in [cmdb\_rel\_ci] for MS SQL Standalone instances
- Fixed the passive SQL Instance Operational Status
+ Windows OS - Desktops pattern: Fixed the relationship between the Computer CI and the Virtual Machine Instance CI
#### Version 6.15.0 - November 2023
* Changed:
+ SSIS refactoring
+ SSAS refactoring
* Fixed:
+ Linux Server Pattern: Calculate the total diskspace of a Linux Server with Multipath SAN drive
+ Network Switch pattern:
- Sets the switch name with FQDN if glide.discovery.hostname.include\_domain system property is set to true
- Post-sensor script will process a large payload
+ Credential-less Discovery Network Device: Add graceful termination when HostDiscovery is empty
+ GCP Validate Service Account Pattern: The test account was failing when attempting to validate with Folder ID
+ Tomcat Pattern: Name of the CI contains a redundant ":" character
+ MSSql DB On Windows:
- The Collect MSSQL Cluster Info" extension section does create node
- Will not mark as absent a previously discovered database
- Will have reference to instance name
+ Amazon AWS Relational Database Service: Correcting the EVAL step pre-condition
+ GoDaddy CA Discovery: CA authority does create certificate history for all certificates
+ F5 Load Balancer SSH and F5 Load Balancer Pattern: Doesnot create duplicate records
+ "F5 Load Balancer SSH" Pattern: Can interact with bigpipe.displayservicenames regardless of parameter value
+ Azure website TD Pattern: Will create connection to Database
+ IIS Virtual Directory Pattern: Remove default dummy connection
+ Windows - Network Pattern Library: NICs gets filtered
+ Netscaler pattern HD: Will not filter out vips without groups and TD discovery will not fail
+ DB2 on Linux Pattern: Calculate installed dir
+ Windows OS: Desktops pattern is populating chassis-type field in Computer class
+ JBoss: Pattern is collecting the right version of JBoss
+ J2EE: EAR On Linux pattern is not creating duplicates Oracle DB Endpoints
+ NetApp Cluster Pattern: Doesn't create duplicate storage volumes
+ Linux Storage Pattern: Fibre Channel Disks for Linux servers reference to FC Port
#### Version 6.12.3 - October 2023
* Changed:
+ SSIS refactoring
+ SSAS refactoring
+ Cleanup in the gs.log statements in global.CloudApplicationDiscovery
* Fixed:
+ Discovery Home Page: fixed Test account when trying to validate with Folder ID for Google provider
+ Azure Website pattern: fixed the relationship to the database
+ The Network Switch pattern is using glide.discovery.hostname.include\_domain
+ HD Netscaler pattern: fixed filtering on VIPs without groups
+ Credentialless Discovery Network Device: added graceful termination when the HostDiscovery is empty
+ Network discovery: fixed the post-sensor script that was not executed due to the fact that the String obj exceeded the maximum permitted size
+ Windows - Network Pattern Library: fixed the filtering on VIPs with more than one address issue
+ F5 Load Balancer SSH and F5 Load Balancer (SNMP): aligned the serial number value
+ IIS Virtual Directory pattern: fixed the "ADO .NET connectivity"
+ MSSQL DB On Windows pattern:
- Handling timeout on MSSQL populate database table
- "Collect MSSQL Cluster Info" extension: support for glide.discovery.hostname.include\_domain
+ Windows OS - Desktops: support for chassis type in the Computer class
#### Version 6.13.0 - September 2023
* Changed:
+ SSIS refactoring
+ SSAS refactoring
+ Cleanup in the gs.log statements in global.CloudApplicationDiscovery
* Fixed:
+ Discovery Home Page: fixed Test account when trying to validate with Folder ID for Google provider
+ Azure Website pattern: fixed the relationship to the database
+ The Network Switch pattern is using glide.discovery.hostname.include\_domain
+ HD Netscaler pattern: fixed filtering on VIPs without groups
+ Credentialless Discovery Network Device: added graceful termination when the HostDiscovery is empty
+ Network discovery: fixed the post-sensor script that was not executed due to the fact that the String obj exceeded the maximum permitted size
+ Windows - Network Pattern Library: fixed the filtering on VIPs with more than one address issue
+ F5 Load Balancer SSH and F5 Load Balancer (SNMP): aligned the serial number value
+ IIS Virtual Directory pattern: fixed the "ADO .NET connectivity"
+ MSSQL DB On Windows pattern:
- Handling timeout on MSSQL populate database table
- "Collect MSSQL Cluster Info" extension: support for glide.discovery.hostname.include\_domain
+ Windows OS - Desktops: support for chassis type in the Computer class
#### Version 6.12.1 - August 2023
* Fixed:
+ ""My SQL server On Windows"" and ""Linux"" patterns
- The identification step eval failed
- Had the wrong command syntax when creating connections to other
- Had a problem finding the location of MySQL in ExecutableDir.
+ The ""Apache on UNIX-based OS"" pattern is populating the correct web server version
+ The Linux server discovery of devices in a Kubernetes environment is updated
+ The ""Linux server"" pattern populates [ip\_address] CI and not creating duplicate network adapters
+ The Network Switch pattern - Duplicate Hardware Models is fixed
+ The Mongo DB pattern failed to execute 2 times or more
+ The Jboss pattern failed if app: demo-console and app: demo-console-server
+ OSs - Pre Sensor"" Pattern Pre Post Processing script is fixed
+ Azure - Classic LB (LP)"" pattern created two CIs of the LB service if it runs cloud schedule and TD or service mapping
+ 'UNIX - Find FQDN' Shared Pattern Library sets SSH Error is fixed
+ a Button on the pattern log to disco home is added
+ NetApp Storage Cluster-Mode pattern discovery is fixed
+ For V instance disable the retry code in ITOM in case the code of ATG exists
+ Linux\Unix OS - Pre Sensor failed when the start date was not returned in numeric value
+ ""Delete Switch Stack stale old relations"" pre/post script caused high memory consumption
+ Domain Separation: pattern overrides didn't work - Amazon AWS Service Account / Amazon AWS - Sub Account (LP) didn't launch during AWS Cloud discovery
+ The ML errors in the logs were fixed
+ Discovery of Computers/Servers changes CI's install status to Operational/Installed, overwriting the correct manually added values
+ Deletion Strategy was triggered even if the Orchestrator pages failed
+ The required attribute [dataceneter\_type] was missing when the wrong credentials for Azure were inserted.
+ A10 Pattern- the Pool Members were not populated by Discovery
+ SNMP - Classify Initialization"" is fixed
+ Active Directory Domain Controller for Windows - Process Classification added
+ The Linux server pattern failed in the Utah version due to unfiltered invalid IPv6 route
+ the Azure Database Pattern is updated
+ The HyperV VM disk size and count is fixed
+ The Azure subscription tags are now discovered
+ The HP-UX pattern is updated
+ The HP-UX - Hardware Serial Number library gets the same serial number virtual machine and host
+ ""HorizontalDiscoveryHandler.addLinkToDiscoveryLog()"" added a new index
+ Change the [sn\_discovery\_orchestrator\_pattern\_output] table cleaner configured OOB to retain 7days
+ The Tuxedo pattern is updated
+ ProcessGroupService: processes were deleted and the cluster still held the reference to the empty processes
#### Version 6.12.0 - June 2023
* New: A configuration to easily enable or disable collecting ARP info in the Discovery configuration console.
* Fixed:
+ An image id was differently captured by both the Docker and the Kubernetes Patterns for the same Docker image.
+ The MSSQL DB On Windows Pattern triggered security alerts on the discovered server due to multiple sqlcmd failed attempts.
+ GCP Storage volumes had 5 different states, ServiceNow only tracked 3 so a blank value was given when 2 states were in use.
+ The Tuxedo application Pattern fallback steps to getVersion didn't work.
+ Oracle PDB instances [cmdb\_ci\_db\_ora\_pdb\_instance] were discovered for partial databases.
+ The ESX server had multiple "Runs-on" relationships to Cisco UCS Blade.
+ The "Windows 2022 Server" classifier triggered "Windows - Installed Software" by default.
+ Discovery failed with IRE error MISSING\_MATCHING\_ATTRIBUTES because the UNIX Cluster - Oracle Clusterware library created cmdb\_ci\_cluster\_vip records with an empty name and IP address "Usage: grep".
+ The WebLogic "Module Connectivity" failed an attempt to create cmdb\_ci\_endpoint\_tcp records with a null port, resulting in IRE errors.
+ The Linux server Pattern had inconsistent whitespace addition in the storage.bash.
+ The Network Router Pattern produced network adapter records with empty 'Mac address' or 'Name' values, causing identification errors.
+ The Oracle DB on Unix identification sectionfailed to process TCP EP on regex of Oracle home and version.
+ For the Azure Website (LP) Pattern, the table [cmdb\_ci\_cloud\_webserver] attribute "vendor" is now populating.
#### Version 6.11.0 - May 2023
* New: A configuration to easily enable or disable collecting ARP info in the Discovery configuration console.
* Fixed:
+ An image id was differently captured by both the Docker and the Kubernetes Patterns for the same Docker image.
+ The MSSQL DB On Windows Pattern triggered security alerts on the discovered server due to multiple sqlcmd failed attempts.
+ GCP Storage volumes had 5 different states, ServiceNow only tracked 3 so a blank value was given when 2 states were in use.
+ The Tuxedo application Pattern fallback steps to getVersion didn't work.
+ Oracle PDB instances [cmdb\_ci\_db\_ora\_pdb\_instance] were discovered for partial databases.
+ The ESX server had multiple "Runs-on" relationships to Cisco UCS Blade.
+ The "Windows 2022 Server" classifier triggered "Windows - Installed Software" by default.
+ Discovery failed with IRE error MISSING\_MATCHING\_ATTRIBUTES because the UNIX Cluster - Oracle Clusterware library created cmdb\_ci\_cluster\_vip records with an empty name and IP address "Usage: grep".
+ The WebLogic "Module Connectivity" failed an attempt to create cmdb\_ci\_endpoint\_tcp records with a null port, resulting in IRE errors.
+ The Linux server Pattern had inconsistent whitespace addition in the storage.bash.
+ The Network Router Pattern produced network adapter records with empty 'Mac address' or 'Name' values, causing identification errors.
+ The Oracle DB on Unix identification sectionfailed to process TCP EP on regex of Oracle home and version.
+ For the Azure Website (LP) Pattern, the table [cmdb\_ci\_cloud\_webserver] attribute "vendor" is now populating.
#### Version 6.9.0 - March 2023
* Fixed:
+ Linux Server discovery was failing due to missing MAC Address for the network interface.
+ The issue with MSSQL Instance discovery as part of MSSQL cluster discovery is fixed.
+ The Discovery Pattern Weblogic was capturing the incorrect version number.
+ The discovery of nslookup was failing in some situations during Pattern execution when the IP address table size was too large.
+ PostgreSQL instance was not defining $entry\_point.instance and the result was a generic CI name.
+ Cassandra Distributed DB Pattern - IRE payload was missing matching attributes.
+ Windows network adapters were filtered by the wrong logical operator when removing network adapters with VIP.
+ AWS ELB service Pattern did not create a connection since it was looking for rules that are not always assigned.
+ [k8S-SAM] [docker pattern]Container Environment variables collected only for the first container of the image.
+ Security bugs
#### Version 6.7.2 - February 2023
* Fixed:
+ Linux Server Pattern failed to run AWS Host discovery with Azure flag set to "true".
+ Windows and Linux Pattern Parse JSON Custom Operation didn't return all records.
+ Tomcat populate web applications library causes MID server OOM crash.
+ Windows Patterns that run "Parse File" operation got "Failed to retrieve remote data" error.
+ Google Organization Pattern discovery got "Cannot convert null to an object" error during Post-processing.
+ Linux Pattern Step 3.1.10 - "Convert output to JSON" resulted in "java.lang" error.
+ When more than one Discovery Pattern was exported to XML, the Export Window did not show the correct title.
+ Out-Of-Box ServiceNow SNMP OID 1.3.6.1.4.1.9.1.2661 didn't point to the IP Router Table as well as Standard Network Router Classifier.
+ GCP Discovery Related Projects got an error during Step 18: "java.util.ArrayList cannot be cast to class java.lang.String".
+ Top-down discovery for Tibco Service failed because the wrong pattern was triggered.
+ DB2 on Linux Pattern did not discover the Edition attribute.
+ The Oracle DB on Unix pattern discovery failed due to the TCPS protocol.
+ The Docker images were not populated in the [cmdb\_ci\_docker\_image] CI during discovery on k8s node.
+ The process of the group table deletion did not work.
+ Discovery resulted in an error when sysprop "glide.hd.payload\_format.internal\_id\_based\_payload" was set to "true" due to CIs inserted in Pre-Sensor scripts.
+ Linux Server IMDSv2 pattern steps impacted pattern performance on non-EC2 servers due to default curl timeout.
+ Linux Server discovery, step "Filter route interfaces" (#3.2.83) failed and resulted in "NullPointer" error.
+ Patterns on agent - The data collection results in "getFileOwner" windows operation error.
+ Amazon AWS classic ELB Service and Amazon AWS application ELB service did not properly set name and object\_id.
+ The ID section discovery on SAP did not create a connection to HANA DB.
+ The Wrong precondition in shared library "Azure - Resolve FQDN to IPs" prevented the population of the IP addresses for Cloud databases.
+ The Load Balancer Pool Members were not discovered with Patterns.
+ Running Horizontal Discovery on a VM in AWS did not populate correlation\_id on Tokyo, when the manufacturer value was in the pre-sensor script.
+ NetApp Discovery pattern did not update manufacturer value for Storage Cluster.
#### Version 6.7.0 - December 2022
* Changed:
+ Update Pattern logs table to include an attribute to indicate when a pattern gets executed on an agent
+ Azure VM - change from per LDC region to all LDCs region
* Fixed:
+ Security bug
+ ACL bypass with CreatePatternForGenericApplication Script Include | Service Mapping and Patterns [Project SeCure CCSI]
+ ACL Issues: Client Callable Script Include (CCSI) Attribute
+ Windows
+ discovery does not link the file system to the correct partition
+ Discovery Payload Processing Error - Serial number is empty
+ Linux
+ CPU information is empty for ARM CPU in QEMU of Linux server CI in the discovery
+ Linux Server Pattern does not have a step "Remove interfaces without name and Mac addresses" for Kernel 3 and above
+ Red Hat Linux 9 got "Linux Fedora" in Linux distro in "Linux Server" pattern
+ Azure
+ Relationship missing between the Server and Azure VM
+ Azure Website TD functionality - detect connections using connection string type field
+ F5
+ F5 Load Balancer pattern - F5 - SNMP Cluster extension creates duplicate records in cmdb\_ci\_cluster table, as the cluster\_id is too long due to duplicated entries in sysCmTrafficGroupStatusEntry variable
+ OID 1.3.6.1.4.1.3375.2.1.3.4.113 is showing a wrong model > BIG-IP 8400
+ Oracle DB
+ ORACLE\_HOME from Step 22: "set ora\_home\_exe if the process contains pmon" in pattern "Oracle DB on Unix" should be populated from the variable "oracle\_home\_from\_pmon"
+ Service Mapping for Oracle DB on UNIX sets a different listening port to that of Horizontal discovery on an Oracle Instance
+ Docker
+ Align docker image name, image digest and container id with kubernetes pattern
+ Image Ids captured by Docker pattern and Kubernetes pattern are different for the same image
+ High memory consumption on /api/now/pattern\_library/GetCITypes calls
+ HTTPClassyProbe does not create service affinity records (ip\_service\_affinity)
+ IBM Zos discovery is failing with error message : Found duplicate items in the payload (index 0 and 1), using className [cmdb\_ci\_server] and fields [name]., DUPLICATE\_PAYLOAD\_RECORDS
+ Model Name for Gigamon Router (OID 1.3.6.1.4.1.26866.3.14) is not correct
+ Network Switch pattern post sensor scripts fails due to: TypeError: Cannot convert null to an object
+ OOB Solaris Server pattern shows old sunOS version and not the Solaris OS Version
+ Postgres pattern not populate port number as a part of the instance and CI name of the PostgresSQL for some Linux server.
+ Slow probe to pattern migration due to updates on probe\_to\_pattern\_log.
+ Solaris - Network shared library merging of interfaces throws error when comparing two ArrayLists
+ Standalone switch that used to be a switch still set as secondary and duplicating router/switch data because it thinks it is still a secondaryswitch
+ TableCleaner query for the count on sn\_discovery\_orchestrator\_pattern\_output runs too long
#### Version 6.6.0 - November 2022
* Fixed:
+ Added record validation to check status for scripts listed in sa\_find\_host\_script (for app-pattern-designer).
+ A Switch CI was created for Cisco Fabric Extender (FEX) units, as if it was a Stacked Switch.
+ Amazon AWS Route53 pattern errors that occured when there were no resources after filtering, instead of failing.
+ AWS Linux Servers did not create relationships for IMDSv2 between the VM instance and the Linux server record.
+ Postgres pattern did not populate the instance name and all discovered CI set as PostgresSQL.
+ Invalid "DNS Names" were created when there was additional output from nslookup.
#### Version 6.1.1 - October 2022
* Fixed:
+ Network
- "Network Devices - Post Sensor" pre/post replicating large object causing high memory consumption
- "Step: 3.2.33. Update cmdb\_ci\_network\_adapter table - for kernel and above" in Linux Server pattern causes missing adapter and orphan ip address
- Additional Fix for PRB1409610 - Network Switch Fails with Java Error in Step 18.3: Set destination network and convert network data for future calculations
+ IIS
- Service Mapping - Filters remove all websites and IIS doesn't pass apps to connection section (IIS folders)
- Pattern: instance is part of EP but pattern fails to create CI
+ Azure
- Azure Cloud Discovery not able to Discovery the Database
- Azure Website pattern fails during top down due to deprecated API use under patern's connection section
+ F5
- Pattern doesn't support partitions
- F5Rest pattern has no logic for honoring discovery property "glide.discovery.hostname.include\_domain"
+ Amazon AWS - Virtual Server - fails due to payload error
+ Cloud Inventory Discovery - GCP resources that are getting discovered with specific pattern also exist under inventory include list
+ DB2 Instance (cmdb\_ci\_db\_db2\_instance) hosted on Linux/Unix server might be discovered with different name by Service Mapping and result in multiple CIs created for the same instance
+ Discovery for Stacked Switches does not add serial\_number\_type to member Switches, which can result in high DB CPU due to insert failures
+ Identification attributes for class cmdb\_ci\_cluster are not populated (ID and Name) causing the Linux Server Pattern to fail
+ Linux - Network pattern step, "Extract interface data - for kernel 3 and above", causes removing some of the interfaces due to parsing issue
+ Oracle DB on Windows Discovery pattern uses sqlplus executable version rather than actual oracle version
+ Pattern "PostgreSQL DB" on Windows - incorrectly handled quotation marks
+ Tomcat pattern: does not create Ora connections although found from conf file
+ Windows OS - Servers Pattern Step 'nslookup all IP addresses' runs even though the Pre - Condition is not met
#### Version 6.1.0 - September 2022
* New: Support IPvF5 LBs,Linux and Windows
* Fixed: IPv4 for Windows
+ discovery\_net\_arp\_table - IPv4 addresses are not discovered - regression for IPv4
+ discovery\_net\_arp\_table - IPv6 addresses are not discovered
+ dscy\_route\_interface name - regression for IPv4
+ discovery\_net\_arp\_table - entries are missing for IPv4 - regression for IPv4
+ Invalid relations for window server
+ Windows OS storage pattern does not filter duplicates correctly on step 26.54
+ Windows Server IPv6: dscy\_route\_next\_hop: some entries have name "-1.442971133E9" value
+ "NetApp Storage Cluster-Mode" pattern does not retrieve the serial number for a specific device. The system-info parameters of the device do not match a successful discovery.
+ NetApp Storage cluster mode pattern is failing while processing the data with error message: MISSING\_DEPENDENCY
+ The Deletion Strategies of the F5REST Pattern are incorrect or missing
+ Navigate to Pattern: F5 Load Balancer Pattern - There is a space before the ItmPoolStatEntry OID for 18. Get Pools Table
+ Linux HD falied on ARP tables
+ Linux pattern doesn't update "Complete Activity" under "Device"
+ Linux Server Discovery Pattern doesn't populate CPU Info if cpu\_core\_thread is missing
+ Linux Server pattern failing due to error in payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [dscy\_router\_interface]
+ Incorrect disk space for Linux server
+ "sudo" command hardcoded in Linux Memory Modules
+ [Linux server IPV6] Linux server pattern is failing in step - "Filter gateways"
+ Discovery: Linux Server Pattern Creating Duplicate Storage Device Disk Related Items for NVMe Storage
+ After PRB1567613 relations between DNS names and AWS Cloud service account are not created
+ AWS Hybrid discovery for 2 IPs (v4 and v6) is not consistent
+ Due to duplication of source\_native key in Host(LP) pattern, the AWS - Virtual Server pattern is failing
+ Jboss pattern: step: 14. set alternative install dir Unix = $install\_dir\_exists is an array, thus step pops error: class java.util.ArrayList cannot be cast to class java.lang.String
+ Need to fix default Variable " res " Value in step 23 of the JBOSS Http pattern
+ Citrix Virtual Apps showing apps not related the entry point defined in the icon path field
+ Hyper-V Server pattern steps do not differentiate identification fields from Windows Server, causing conflicts with duplicate remediator
+ "Hyper-V - Virtual Machines" shared library's "38.1.26. Insert virtual machines data to cmdb\_ci\_hyper\_v\_instance" step populates the same bios\_guid for all vms with HyperVVirtualMachines[1] instead of
HyperVVirtualMachines[].
+ Add some random minutes to the start time of Applications suggestion - ITOM Autodiscovery scheduled job from 2019-08-07 11:34:36 so that trigger associated with the job gets updated as per the new start
time.
+ AFP Scheduled job are running at periodically in pre-defined defined minute, causing a thundering-herd style problem
+ AIX Discovery fails when OS Patch name is not returned
+ Azure LoadBalancer TD have duplicate records
+ Citrix license server classifier is not accurate since lmgrd.exe is a generic FlexLM daemon name which can be used by a lot of vendors, not just Citrix.
+ DB2 pattern is not setting the installed\_dir
+ DEF0277815 causing com.snc.it.discovery.patterns test failures
+ During execution of Discovery Pattern PostgreSQL DB against a Windows Server, the process pid is not passed to the netstat findstr command
+ Generated text for IIS and Java is too long, needs to be limited to 1000 characters
+ In the Pattern Tomcat, the software version are not collected from default sources like version.bat, version.sh and RELEASE-NOTES
+ Kubernetes Pattern is populates Linux Server Name with FQDN, causing duplicate records in the Linux Server table, and subsequent deletion of the original, because Host Discovery uses just the hostname by
default
+ MariaDB discovery through MySQL pattern is not supported
+ Network Switch pattern is failing OOTB when attempting to discover Cisco APs through a Cisco Controller
+ Quick discovery updates node element and storage cluster location to empty
+ Refresh Member accounts Patterns are not deleting the deleted Projects linked to an Organization
+ Regression of PRB1475015 - Virtual machine are not marked as 'isVirtual'
+ Solaris Server: ChassisSerialNumber is extracted insteead of smbios serial number
+ SSHTerminalInteractiveCommand probe ignores Credential Affinity
#### Version 6.0.0 - August 2022
* Decouple Pattern content from family releases.
* Change in the install status update. After upgrading to Tokyo, the install status is automatically set to “Installed” (“1”) for all discovered infrastructure CIs. If your organization uses the install status, test
Tokyo on your test instance before upgrading the production instance. Use the CSDM lifecycle status for tracking life cycle stages and stage statuses for CIs. Learn more about migrating to the CSDM life cycle
standards.
* To resolve issues related to the install status after upgrading to Tokyo, see KB1226587
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom.html | ServiceNow Store - IT Operations Management release notes | The ServiceNow Store contains IT Operation Management dashboards and other content. | [] | [
"ServiceNow Store release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom.html"><body id="store-rn-itom"><main role="main"><article role="article" class="dita" id="store-rn-itom" aria-labelledby="title_store-rn-itom">
<h1 class="title topictitle1" id="title_store-rn-itom"><span class="ph">ServiceNow Store</span> - IT Operations Management release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains IT Operation Management dashboards and other content.</p>
<section class="section">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-acc-sir.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-sir.html">Agent Client Collector for Security Incident Response release notes</a><p class="shortdesc">Version history for the <span class="ph">Agent Client Collector</span> for <span class="ph">Security Incident Response</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-acc-visibility.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-visibility.html">Agent Client Collector for Visibility release notes</a><p class="shortdesc">Version history for the <span class="ph">Agent Client Collector for Visibility</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-acc-visibility-content.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-visibility-content.html">Agent Client Collector for Visibility Content release notes</a><p class="shortdesc">Version history for the <span class="ph">Agent Client Collector for Visibility</span> Content on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-acc-framework.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-framework.html">Agent Client Collector Framework release notes</a><p class="shortdesc">Version history for the <span class="ph">IT Operations Management</span> <span class="ph">Agent Client Collector</span> Framework integration on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-acc-log-analytics.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-log-analytics.html">Agent Client Collector Log Analytics release notes</a><p class="shortdesc">Version history for the <span class="ph">Agent Client Collector</span> Log Analytics application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-acc-monitoring.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-monitoring.html">Agent Client Collector Monitoring release notes</a><p class="shortdesc">Version history for the <span class="ph">IT Operations Management</span> <span class="ph">Agent Client Collector</span> Monitoring integration on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-aiops-dashboards.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-aiops-dashboards.html">AIOps Dashboards release notes</a><p class="shortdesc">Version history for the ITOM AIOps Dashboards on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-aiops-experience.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-aiops-experience.html">AIOps Experience release notes</a><p class="shortdesc">Version history for the ITOM AIOps Experience application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-aiops-leap.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-aiops-leap.html">AIOps LEAP release notes</a><p class="shortdesc">Version history for the <span class="ph">AIOps LEAP</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-alert-assist.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-alert-assist.html">Alert Assist release notes</a><p class="shortdesc">Version history for the ITOM Alert Assist application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/business-management/store-itbm-rn-alert-rules.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/business-management/store-itbm-rn-alert-rules.html">Alert Rules Management release notes</a><p class="shortdesc">Version history for the Alert Rules Management on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-application-service-extensions.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-application-service-extensions.html">Application Service Extensions release notes</a><p class="shortdesc">Version history for the ITOM Application Service Extensions application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-cert-inv-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cert-inv-mgmt.html">Certificate Inventory and Management release notes</a><p class="shortdesc">Version history for the <span class="ph">IT Operations Management</span> <span class="ph">Certificate Inventory and Management</span> app on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-cloud-action-library.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-action-library.html">Cloud Action Library release notes</a><p class="shortdesc">Version history for the Cloud Action Library application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-cloud-configuration-governance.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-configuration-governance.html">Cloud Configuration Governance release notes</a><p class="shortdesc">Version history for the Cloud Configuration Governance application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-cloud-configuration-governance-content.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-configuration-governance-content.html">Cloud Configuration Governance Content Pack release notes</a><p class="shortdesc">Version history for the ITOM Cloud Configuration Governance Content Pack application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-cloud-ops-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-ops-workspace.html">Cloud Discovery Workspace release notes</a><p class="shortdesc">Version history for the Cloud Discovery Workplace application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-cloud-license-estimator.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-license-estimator.html">Cloud License Estimator release notes</a><p class="shortdesc">Version history for the Cloud License Estimator application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-cloud-migration-assessment.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-migration-assessment.html">Cloud Migration Assessment release notes</a><p class="shortdesc">Version history for the Cloud Migration Assessment application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-cloud-mgmt-google-cloud.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-mgmt-google-cloud.html">Cloud Provisioning and Governance: Google Cloud Connector release notes</a><p class="shortdesc">Version history for the <span class="ph">ServiceNow®</span> <span class="ph">IT Operations Management</span> <span class="ph">Cloud Provisioning and Governance: Google Cloud Connector</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-cloud-mgmt-ibm.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-mgmt-ibm.html">Cloud Provisioning and Governance: IBM Cloud Connector release notes</a><p class="shortdesc">Version history for the <span class="ph">ServiceNow®</span> <span class="ph">IT Operations Management</span> <span class="ph">Cloud Provisioning and Governance: IBM Cloud Connector</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-cloud-mgmt-terraform.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-mgmt-terraform.html">Cloud Provisioning and Governance: Terraform Connector release notes</a><p class="shortdesc">Version history for the <span class="ph">ServiceNow®</span> Cloud Provisioning and Governance: <span class="ph">Terraform</span> Connector on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-cloud-native-operations.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-native-operations.html">Cloud Native Operations release notes</a><p class="shortdesc">Version history for the ITOM <span class="ph">Cloud Native Operations</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog.html">Cloud Services Catalog release notes</a><p class="shortdesc">Version history for the Cloud Services Catalog application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog-terraform-connector.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog-terraform-connector.html">Cloud Services Catalog Terraform Connector release notes</a><p class="shortdesc">Version history for the <span class="ph">Cloud Services Catalog</span> <span class="ph">Terraform Connector</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-cloud-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-workspace.html">Cloud Account Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Cloud Account Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-cmdb-class-models.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cmdb-class-models.html">CMDB CI Class Models release notes</a><p class="shortdesc">Version history for the <span class="ph">IT Operations Management</span> <span class="ph">CMDB</span> CI Class Models on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-ccg-content-pack.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-ccg-content-pack.html">CCG Content Pack release notes</a><p class="shortdesc">Version history for the <span class="ph">CCG Content Pack</span> release notes on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-csc-content-pack.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-csc-content-pack.html">CSC Content Pack release notes</a><p class="shortdesc">Version history for the CSC Content Pack application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-data-collection-oracle-global.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-data-collection-oracle-global.html">Data Collection for Oracle Global Licensing and Advisory Services release notes</a><p class="shortdesc">Version history for the Data Collection for Oracle Global Licensing and Advisory Services on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-discovery-admin-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-discovery-admin-workspace.html">Discovery Admin Workspace release notes</a><p class="shortdesc">Version history for the Discovery Admin Workspace application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-patterns.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-patterns.html">Discovery and Service Mapping Patterns release notes</a><p class="shortdesc">Version history for the <span class="ph">IT Operations Management</span> <span class="ph">Discovery and Service Mapping Patterns</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-event-mgmt-connectors.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-event-mgmt-connectors.html">Event Management Connectors release notes</a><p class="shortdesc">Version history for the <span class="ph">IT Operations Management</span> Event Management Connectors on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-event-management-core.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-event-management-core.html">Event Management Core release notes</a><p class="shortdesc">Version history for the Event Management Core on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" 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data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-mobile-agent.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-mobile-agent.html">ITOM Mobile Agent release notes</a><p class="shortdesc">Version history for the <span class="ph">ITOM</span> <span class="ph">Mobile Agent®</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-kubernetes-visibility-agent.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-kubernetes-visibility-agent.html">Kubernetes Visibility Agent release notes</a><p class="shortdesc">Version history for the <span class="ph">Kubernetes</span> Visibility Agent 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href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-metric-explorer.html">Service Operations Workspace Metric Explorer release notes</a><p class="shortdesc">Version history for the ITOM <span class="ph">Service Operations Workspace</span> Metric Explorer application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-sow-service-map-monitoring.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-service-map-monitoring.html">Service Operations Workspace Service Map Monitoring release notes</a><p class="shortdesc">Version history for the <span class="ph">Service Operations Workspace</span> Service Map Monitoring application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-sow-service-reliability-mgmt-srm-common.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-service-reliability-mgmt-srm-common.html">Service Operations Workspace Service Reliability Management (SRM) Common release notes</a><p class="shortdesc">Version history for the <span class="ph">Service Operations Workspace</span> <span class="ph">Service Reliability Management</span> (<span class="ph">SRM</span>) application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-service-reliability-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-reliability-mgmt.html">Service Reliability Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Service Reliability Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-it-fund-dash.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-it-fund-dash.html">ServiceNow IT Fundamentals Dashboard release notes</a><p class="shortdesc">Version history for the <span class="ph">ServiceNow®</span> IT Operations Management - IT Fundamentals Dashboard on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-su-licensing.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-su-licensing.html">ServiceNow ITOM/OT SU Licensing release notes</a><p class="shortdesc">Version history for the ServiceNow <span class="ph">ITOM</span> SU Licensing content on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-sow-synthetic-monitoring.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-synthetic-monitoring.html">SOW Synthetic Monitoring release notes</a><p class="shortdesc">Version history for the SOW Synthetic Monitoring application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-tag-based-alert-clustering-engine.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-tag-based-alert-clustering-engine.html">Tag Based Alert Clustering Engine release notes</a><p class="shortdesc">Version history for the Tag Based Alert Clustering Engine on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-tag-governance.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-tag-governance.html">Tag Governance release notes</a><p class="shortdesc">Version history for the <span class="ph">Tag 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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom.html\"><body id=\"store-rn-itom\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom\" aria-labelledby=\"title_store-rn-itom\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom\"><span class=\"ph\">ServiceNow Store</span> - IT Operations Management release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">The <span class=\"ph\">ServiceNow Store</span> contains IT Operation Management dashboards and other content.</p>\n <section class=\"section\">\n <span class=\"ph\">Visit the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-acc-sir.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-sir.html\">Agent Client Collector for Security Incident Response release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Agent Client Collector</span> for <span class=\"ph\">Security Incident Response</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-acc-visibility.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-visibility.html\">Agent Client Collector for Visibility release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Agent Client Collector for Visibility</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-acc-visibility-content.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-visibility-content.html\">Agent Client Collector for Visibility Content release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Agent Client Collector for Visibility</span> Content on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-acc-framework.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-framework.html\">Agent Client Collector Framework release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span> <span class=\"ph\">Agent Client Collector</span> Framework integration on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-acc-log-analytics.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-log-analytics.html\">Agent Client Collector Log Analytics release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Agent Client Collector</span> Log Analytics application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-acc-monitoring.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-monitoring.html\">Agent Client Collector Monitoring release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span> <span class=\"ph\">Agent Client Collector</span> Monitoring integration on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-aiops-dashboards.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-aiops-dashboards.html\">AIOps Dashboards release notes</a><p class=\"shortdesc\">Version history for the ITOM AIOps Dashboards on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-aiops-experience.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-aiops-experience.html\">AIOps Experience release notes</a><p class=\"shortdesc\">Version history for the ITOM AIOps Experience application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-aiops-leap.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-aiops-leap.html\">AIOps LEAP release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">AIOps LEAP</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-alert-assist.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-alert-assist.html\">Alert Assist release notes</a><p class=\"shortdesc\">Version history for the ITOM Alert Assist application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/business-management/store-itbm-rn-alert-rules.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/business-management/store-itbm-rn-alert-rules.html\">Alert Rules Management release notes</a><p class=\"shortdesc\">Version history for the Alert Rules Management on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-application-service-extensions.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-application-service-extensions.html\">Application Service Extensions release notes</a><p class=\"shortdesc\">Version history for the ITOM Application Service Extensions application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-cert-inv-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cert-inv-mgmt.html\">Certificate Inventory and Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span> <span class=\"ph\">Certificate Inventory and Management</span> app on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-cloud-action-library.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-action-library.html\">Cloud Action Library release notes</a><p class=\"shortdesc\">Version history for the Cloud Action Library application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-cloud-configuration-governance.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-configuration-governance.html\">Cloud Configuration Governance release notes</a><p class=\"shortdesc\">Version history for the Cloud Configuration Governance application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-cloud-configuration-governance-content.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-configuration-governance-content.html\">Cloud Configuration Governance Content Pack release notes</a><p class=\"shortdesc\">Version history for the ITOM Cloud Configuration Governance Content Pack application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-cloud-ops-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-ops-workspace.html\">Cloud Discovery Workspace release notes</a><p class=\"shortdesc\">Version history for the Cloud Discovery Workplace application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-cloud-license-estimator.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-license-estimator.html\">Cloud License Estimator release notes</a><p class=\"shortdesc\">Version history for the Cloud License Estimator application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-cloud-migration-assessment.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-migration-assessment.html\">Cloud Migration Assessment release notes</a><p class=\"shortdesc\">Version history for the Cloud Migration Assessment application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-cloud-mgmt-google-cloud.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-mgmt-google-cloud.html\">Cloud Provisioning and Governance: Google Cloud Connector release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow®</span> <span class=\"ph\">IT Operations Management</span> <span class=\"ph\">Cloud Provisioning and Governance: Google Cloud Connector</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-cloud-mgmt-ibm.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-mgmt-ibm.html\">Cloud Provisioning and Governance: IBM Cloud Connector release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow®</span> <span class=\"ph\">IT Operations Management</span> <span class=\"ph\">Cloud Provisioning and Governance: IBM Cloud Connector</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-cloud-mgmt-terraform.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-mgmt-terraform.html\">Cloud Provisioning and Governance: Terraform Connector release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow®</span> Cloud Provisioning and Governance: <span class=\"ph\">Terraform</span> Connector on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-cloud-native-operations.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-native-operations.html\">Cloud Native Operations release notes</a><p class=\"shortdesc\">Version history for the ITOM <span class=\"ph\">Cloud Native Operations</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog.html\">Cloud Services Catalog release notes</a><p class=\"shortdesc\">Version history for the Cloud Services Catalog application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog-terraform-connector.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog-terraform-connector.html\">Cloud Services Catalog Terraform Connector release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Cloud Services Catalog</span> <span class=\"ph\">Terraform Connector</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-cloud-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-workspace.html\">Cloud Account Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Cloud Account Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-cmdb-class-models.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cmdb-class-models.html\">CMDB CI Class Models release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span> <span class=\"ph\">CMDB</span> CI Class Models on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-ccg-content-pack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-ccg-content-pack.html\">CCG Content Pack release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">CCG Content Pack</span> release notes on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-csc-content-pack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-csc-content-pack.html\">CSC Content Pack release notes</a><p class=\"shortdesc\">Version history for the CSC Content Pack application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-data-collection-oracle-global.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-data-collection-oracle-global.html\">Data Collection for Oracle Global Licensing and Advisory Services release notes</a><p class=\"shortdesc\">Version history for the Data Collection for Oracle Global Licensing and Advisory Services on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-discovery-admin-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-discovery-admin-workspace.html\">Discovery Admin Workspace release notes</a><p class=\"shortdesc\">Version history for the Discovery Admin Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-patterns.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-patterns.html\">Discovery and Service Mapping Patterns release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span> <span class=\"ph\">Discovery and Service Mapping Patterns</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-event-mgmt-connectors.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-event-mgmt-connectors.html\">Event Management Connectors release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span> Event Management Connectors on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-event-management-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-event-management-core.html\">Event Management Core release notes</a><p class=\"shortdesc\">Version history for the Event Management Core on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-external-credential-storage-mgmt-app.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-external-credential-storage-mgmt-app.html\">External Credential Storage and Management Application release notes</a><p class=\"shortdesc\">Version history for the External Credential Storage and Management Application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-firewall-audits.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-firewall-audits.html\">Firewall Audits and Reporting release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span> <span class=\"ph\">Firewall Audits and Reporting</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-health-log-analytics.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-health-log-analytics.html\">Health Log Analytics release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Health Log Analytics</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-health-log-analytics-viewer.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-health-log-analytics-viewer.html\">Health Log Analytics Viewer release notes</a><p class=\"shortdesc\">Version history for the Health Log Analytics Viewer on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-health-mobile-experience.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-health-mobile-experience.html\">Health Mobile Experience release notes</a><p class=\"shortdesc\">Version history for the Health Mobile Experience on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-impact-value-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-impact-value-mgmt.html\">Impact Value Management - ITOM release notes</a><p class=\"shortdesc\">Version history for the Impact Value Management - <span class=\"ph\">ITOM</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-cloud-services-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-services-core.html\">ITOM Cloud Services Core release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITOM</span> Cloud Services Core application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-content-service.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-content-service.html\">ITOM Content Service release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITOM Content Service</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-line-chart.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-line-chart.html\">ITOM Line chart release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITOM</span> Line chart on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-mobile-agent.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-mobile-agent.html\">ITOM Mobile Agent release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITOM</span> <span class=\"ph\">Mobile Agent®</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-kubernetes-visibility-agent.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-kubernetes-visibility-agent.html\">Kubernetes Visibility Agent release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Kubernetes</span> Visibility Agent application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-live-ci-view.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-live-ci-view.html\">Live CI View release notes</a><p class=\"shortdesc\">Version history for the Live CI View application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-metric-explorer-operator-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-metric-explorer-operator-workspace.html\">Metric Explorer for Operator Workspace release notes</a><p class=\"shortdesc\">Version history for the Metric Explorer for Operator Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-metric-intelligence.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-metric-intelligence.html\">Metric Intelligence release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Metric Intelligence</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-metric-rules.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-metric-rules.html\">Metric Rules release notes</a><p class=\"shortdesc\">Version history for the ITOM Metric Rules application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-now-assist-itom.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-now-assist-itom.html\">Now Assist for ITOM release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist</span> for <span class=\"ph\">ITOM</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-operator-workspace-action.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-operator-workspace-action.html\">Operator Workspace Action release notes</a><p class=\"shortdesc\">Version history for the Operator Workspace Action on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-operator-workspace-metric.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-operator-workspace-metric.html\">Operator Workspace Metric Configuration release notes</a><p class=\"shortdesc\">Version history for the Operator Workspace Metric Configuration on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-operator-workspace-overview.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-operator-workspace-overview.html\">Operator Workspace Overview release notes</a><p class=\"shortdesc\">Version history for the Operator Workspace Overview on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-pattern-designer-enhancements.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-pattern-designer-enhancements.html\">Pattern Designer Enhancements release notes</a><p class=\"shortdesc\">Version history for the ITOM Pattern Designer Enhancements application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-pa-content-pack-cloud-resources.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-pa-content-pack-cloud-resources.html\">Performance Analytics Content Pack for Cloud Resources release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span> <span class=\"ph\">Performance Analytics</span> Content Pack for Cloud Resources application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-remediation-playbooks.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-remediation-playbooks.html\">Remediation Playbooks release notes</a><p class=\"shortdesc\">Version history for the Remediation Playbooks application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-service-level-objective-mgmt-sow.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-level-objective-mgmt-sow.html\">Service Level Objective Management for Service Operations Workspace release notes</a><p class=\"shortdesc\">Version history for the Service Level Objective Management for <span class=\"ph\">Service Operations Workspace</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-service-mapping-plus.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-mapping-plus.html\">Service Mapping Plus release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Mapping</span> Plus application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-service-observability.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-observability.html\">Service Observability release notes</a><p class=\"shortdesc\">Version history for the Service Observability application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-sow-alert-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-alert-mgmt.html\">Service Operations Workspace Alert Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Operations Workspace</span> Alert Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-express-list.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-express-list.html\">Service Operations Workspace Express List release notes</a><p class=\"shortdesc\">Version history for the ITOM <span class=\"ph\">Service Operations Workspace</span> Express List application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-integrations-launchpad.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-integrations-launchpad.html\">Service Operations Workspace Integrations launchpad release notes</a><p class=\"shortdesc\">Version history for the ITOM <span class=\"ph\">Service Operations Workspace</span> Integrations launchpad application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-service-ops-workspace-itom-apps.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-ops-workspace-itom-apps.html\">Service Operations Workspace ITOM Apps release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Operations Workspace</span> <span class=\"ph\">ITOM</span> Apps on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-link-view.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-link-view.html\">Service Operations Workspace Link View release notes</a><p class=\"shortdesc\">Version history for the ITOM <span class=\"ph\">Service Operations Workspace</span> Link View application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-sow-log-analytics.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-log-analytics.html\">Service Operations Workspace Log Analytics release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Operations Workspace</span> Log Analytics application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-metric-explorer.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-metric-explorer.html\">Service Operations Workspace Metric Explorer release notes</a><p class=\"shortdesc\">Version history for the ITOM <span class=\"ph\">Service Operations Workspace</span> Metric Explorer application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-sow-service-map-monitoring.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-service-map-monitoring.html\">Service Operations Workspace Service Map Monitoring release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Operations Workspace</span> Service Map Monitoring application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-sow-service-reliability-mgmt-srm-common.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-service-reliability-mgmt-srm-common.html\">Service Operations Workspace Service Reliability Management (SRM) Common release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Operations Workspace</span> <span class=\"ph\">Service Reliability Management</span> (<span class=\"ph\">SRM</span>) application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-service-reliability-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-reliability-mgmt.html\">Service Reliability Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Reliability Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-it-fund-dash.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-it-fund-dash.html\">ServiceNow IT Fundamentals Dashboard release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow®</span> IT Operations Management - IT Fundamentals Dashboard on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-su-licensing.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-su-licensing.html\">ServiceNow ITOM/OT SU Licensing release notes</a><p class=\"shortdesc\">Version history for the ServiceNow <span class=\"ph\">ITOM</span> SU Licensing content on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-sow-synthetic-monitoring.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-synthetic-monitoring.html\">SOW Synthetic Monitoring release notes</a><p class=\"shortdesc\">Version history for the SOW Synthetic Monitoring application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-tag-based-alert-clustering-engine.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-tag-based-alert-clustering-engine.html\">Tag Based Alert Clustering Engine release notes</a><p class=\"shortdesc\">Version history for the Tag Based Alert Clustering Engine on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-tag-governance.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-tag-governance.html\">Tag Governance release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Tag Governance</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-visibility-content.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-visibility-content.html\">Visibility Content release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITOM</span> <span class=\"ph\">Visibility Content</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # ServiceNow Store - IT Operations Management release notes
The ServiceNow Store contains IT Operation Management dashboards and other content.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| ---
title: ServiceNow Store - IT Operations Management release notes
description: The ServiceNow Store contains IT Operation Management dashboards and
other content.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
---
# ServiceNow Store - IT Operations Management release notes
The ServiceNow Store contains IT Operation Management dashboards and other content.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-itsm-nlu-model-va.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-itsm-nlu-model-va.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-itsm-nlu-model-va.html | ITSM NLU Model for Virtual Agent Conversations release notes | Version history for the ServiceNow® ITSM NLU Model for Virtual Agent Conversations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-itsm-nlu-model-va.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-itsm-nlu-model-va.html"><body id="store-itsm-nlu-model-va"><main role="main"><article role="article" class="dita" id="store-itsm-nlu-model-va" aria-labelledby="title_store-itsm-nlu-model-va">
<h1 class="title topictitle1" id="title_store-itsm-nlu-model-va">ITSM NLU Model for Virtual Agent Conversations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow®</span> ITSM NLU Model for Virtual
Agent Conversations application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-itsm-nlu-model-va__section_kr4_jhn_d3b">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-itsm-nlu-model-va__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-itsm-nlu-model-va__section_lr4_jhn_d3b"><h2 id="d94729e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 8.2.0 - May 2025</dt>
<dd class="dd" id="store-itsm-nlu-model-va__latest-nlu-model-va">Removed: Dependency on ServiceNow Studio (Legacy) (com.glide.dev-studio).</dd>
<dt class="dt dlterm">Version 8.1.1 - August 2024</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 8.1.0 - August 2023</dt>
<dd class="dd">New: Added ITSM Issue Auto Resolution model to allow tuning intents.</dd>
<dt class="dt dlterm">Version 8.0.1 - May 2023</dt>
<dd class="dd">Changed: Updated Japanese NLU model to improve accuracy.</dd>
<dt class="dt dlterm">Version 7.1.1 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">English ITSM NLU model should be activated and published out-of-the-box</li>
<li class="li">Minor fixes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 7.1.0 - November 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: <ul class="ul">
<li class="li">English NLU model tune-up</li>
<li class="li">Deprecated Disabled ManageO365, GetPasswordResetLink, HardwareIssue, ReportITIssues and IntelligentOpenITTicket Intents</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 7.0.0 - August 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Updated capability with introduction of #ManageWalkup NLU intent to help user manage their walk-up visits.</li>
<li class="li">Changed:<ul class="ul">
<li class="li">#SubmitARequest intent has been deprecated and has been disabled. Going forward Virtual Agent will leverage AI Search to surface the catalog items for users to request them from
Virtual Agent itself</li>
<li class="li">#WalkupCheckin intent has been deprecated and has been disabled. #ManageWalkupwould help the user in managing their walk-up visits</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.1.0 - May 2022 (San Diego)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Multi-language support: ITSM NLU model added to support French Canadian and
Dutch</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Entity recognition (NLU model updates): Added additional entities to below intents to improve user request recongnition and understanding <ul class="ul">
<li class="li">Walk-up Check-in</li>
<li class="li">Set OOO reply Exchange Online (Template)</li>
<li class="li">Set OOO reply Exchange Server (Template)</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.5.1 - May 2022 (Rome)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Added NLU support for French Canadian and Dutch languages.</li>
<li class="li">Changed: Updated the #submitARequest intent for NLU Model for German, French,
Spanish, Japanese.</li>
</ul></dd>
<dt class="dt dlterm">Version 5.4.1 - February 2022</dt>
<dd class="dd"><ul class="ul" id="store-itsm-nlu-model-va__ul_lhh_sj4_jsb">
<li class="li">New:<ul class="ul" id="store-itsm-nlu-model-va__ul_ixx_tj4_jsb">
<li class="li">ITSM NLU Models supporting<ul class="ul" id="store-itsm-nlu-model-va__ul_tjg_5j4_jsb">
<li class="li">Spanish</li>
<li class="li">Japanese</li>
<li class="li">Italian</li>
<li class="li">Chinese (Simplified)</li>
<li class="li">Brazilian Portuguese</li>
<li class="li">Korean</li>
</ul></li>
</ul></li>
<li class="li">Changed <ul class="ul" id="store-itsm-nlu-model-va__ul_njp_vj4_jsb">
<li class="li">Updated SubmitARequest intent<ul class="ul" id="store-itsm-nlu-model-va__ul_owx_wj4_jsb">
<li class="li">New Vocabulary Source added on Catalog Item (source)</li>
<li class="li">Vocabulary source leverages 'name' and 'meta' column in SC_CAT_ITEM</li>
</ul></li>
<li class="li">New intents and entities added to ITSM NLU Model for French(FR) &
German(DE)</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.3.1 - December 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-nlu-model-va__ul_q5y_bsc_wrb">
<li class="li">New: NLU intent ProvisionCitrixSesssions added to support Citrix Desktop or
Application provisioning</li>
<li class="li">Changed: NLU intent ResetCitrixSessions has been updated to minimize ambiguity and
improve performance</li>
</ul></dd>
<dt class="dt dlterm">Version 5.2.1 - November 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-nlu-model-va__ul_ppr_1qh_4rb">
<li class="li">Fixed:<ul class="ul" id="store-itsm-nlu-model-va__ul_x3m_bqh_4rb">
<li class="li">Updated RSA Token to have device entity related utterances</li>
<li class="li">Updated 'ticketnumber' entity to identify the task and task-number accurately</li>
<li class="li">Updated VirtualDesktopProvision intent</li>
<li class="li">Removed the older/unused model artifact files and ml solution records</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.2.0 - October 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-nlu-model-va__ul_td3_btm_2rb">
<li class="li">Changed:<ul class="ul" id="store-itsm-nlu-model-va__ul_dns_ctm_2rb">
<li class="li">Updates to the following ITSM intents:<ul class="ul" id="store-itsm-nlu-model-va__ul_gsd_dtm_2rb">
<li class="li">CheckITTicketStatus</li>
<li class="li">EmailSetup</li>
<li class="li">SubmitARequest</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.1.2 - September 2021</dt>
<dd class="dd">New: NLU utterance and intent (VirtualDesktopProvision) to help users provision a Windows 365 cloud PC from virtual agent conversation</dd>
<dt class="dt dlterm">Version 4.6.1 - August 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-nlu-model-va__ul_jtg_qdk_dpb">
<li class="li">Changed: <ul class="ul" id="store-itsm-nlu-model-va__ul_otj_z4n_mqb">
<li class="li">NLU intents 'IntelligentOpenITTicket' and 'ReportITIssue' have been
deprecated.</li>
<li class="li">'OpenITTicket' intent updated with new utterances. To help in creating an IT
incident, it is recommended to use OpenITTicket intent.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.3.1 - May 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-nlu-model-va__ul_wdj_x4n_mqb">
<li class="li">New: <ul class="ul" id="store-itsm-nlu-model-va__ul_xdj_x4n_mqb">
<li class="li">NLU Model to manage meetings</li>
<li class="li">NLU Model support for French (FR) and German (DE)</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.2.1 - April 2021</dt>
<dd class="dd">New: Added new intent to support Hardware Issues topic.</dd>
<dt class="dt dlterm">Version 4.1.1 - March 2021</dt>
<dd class="dd">Changed: Minor optimizations to existing intents.</dd>
<dt class="dt dlterm">Version 4.0.1 - February 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-nlu-model-va__ul_hls_ky3_p4b">
<li class="li">New: Added new intent to support Get Zoom Recording topic</li>
<li class="li">Changed: Updated model confidence threshold for Quebec NLU changes</li>
</ul></dd>
<dt class="dt dlterm">Version 3.2.0 - January 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-nlu-model-va__ul_tdg_qm3_h4b">
<li class="li">New: New intent added to support Book Conference Room topic.</li>
<li class="li">Changed:<ul class="ul" id="store-itsm-nlu-model-va__ul_vtt_5m3_h4b">
<li class="li">Below intents tuned to improve performance.<ul class="ul" id="store-itsm-nlu-model-va__ul_bk3_vm3_h4b">
<li class="li">IntelligentOpenITTicket</li>
<li class="li">PrinterIssues</li>
<li class="li">RemoveUserFromGroupDistributionList</li>
<li class="li">WalkupCheckIn</li>
<li class="li">AddUserToGroupDistributionList</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.1 - December 2020</dt>
<dd class="dd"><ul class="ul" id="store-itsm-nlu-model-va__ul_zqp_zvx_xnb">
<li class="li">New:<ul class="ul" id="store-itsm-nlu-model-va__ul_dzd_1wx_xnb">
<li class="li">Intents added to support Exchange Online and Server topics</li>
<li class="li">Intent for Collaboration Software Issues topic</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.1 - November 2020</dt>
<dd class="dd">Fixed: Minor fixes to support compatibility for NLU platform changes</dd>
<dt class="dt dlterm">Version 3.0.0 - October 2020</dt>
<dd class="dd">New: NLU intents to support new Office 365 group topics</dd>
<dt class="dt dlterm">Version 2.0.3 - July 2020</dt>
<dd class="dd"><ul class="ul" id="store-itsm-nlu-model-va__ul_kb4_ypp_3mb">
<li class="li">New<ul class="ul" id="store-itsm-nlu-model-va__ul_xp1_zpp_3mb">
<li class="li">Additional utterances added for greater precision for the following topic
conversations:<ul class="ul" id="store-itsm-nlu-model-va__ul_xjq_zpp_3mb">
<li class="li">Escalate IT Ticket</li>
<li class="li">Service Disruptions</li>
<li class="li">Email Setup</li>
<li class="li">VPN Connectivity</li>
<li class="li">Guest WiFi Access</li>
<li class="li">https://docs.servicenow.com/bundle/paris-release-notes/page/release-notes/it-service-management/itsm-virtual-agent-rn.html</li>
</ul></li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-itsm-nlu-model-va.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-itsm-nlu-model-va.html\"><body id=\"store-itsm-nlu-model-va\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-itsm-nlu-model-va\" aria-labelledby=\"title_store-itsm-nlu-model-va\">\n <h1 class=\"title topictitle1\" id=\"title_store-itsm-nlu-model-va\">ITSM NLU Model for Virtual Agent Conversations release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow®</span> ITSM NLU Model for Virtual\n Agent Conversations application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-itsm-nlu-model-va__section_kr4_jhn_d3b\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-itsm-nlu-model-va__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"store-itsm-nlu-model-va__section_lr4_jhn_d3b\"><h2 id=\"d94729e58\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 8.2.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-itsm-nlu-model-va__latest-nlu-model-va\">Removed: Dependency on ServiceNow Studio (Legacy) (com.glide.dev-studio).</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.1 - August 2024</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.0 - August 2023</dt>\n <dd class=\"dd\">New: Added ITSM Issue Auto Resolution model to allow tuning intents.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.1 - May 2023</dt>\n <dd class=\"dd\">Changed: Updated Japanese NLU model to improve accuracy.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.1.1 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">English ITSM NLU model should be activated and published out-of-the-box</li>\n <li class=\"li\">Minor fixes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.1.0 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed: <ul class=\"ul\">\n <li class=\"li\">English NLU model tune-up</li>\n <li class=\"li\">Deprecated Disabled ManageO365, GetPasswordResetLink, HardwareIssue, ReportITIssues and IntelligentOpenITTicket Intents</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.0 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Updated capability with introduction of #ManageWalkup NLU intent to help user manage their walk-up visits.</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">#SubmitARequest intent has been deprecated and has been disabled. Going forward Virtual Agent will leverage AI Search to surface the catalog items for users to request them from\n Virtual Agent itself</li>\n <li class=\"li\">#WalkupCheckin intent has been deprecated and has been disabled. #ManageWalkupwould help the user in managing their walk-up visits</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.0 - May 2022 (San Diego)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Multi-language support: ITSM NLU model added to support French Canadian and\n Dutch</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Entity recognition (NLU model updates): Added additional entities to below intents to improve user request recongnition and understanding <ul class=\"ul\">\n <li class=\"li\">Walk-up Check-in</li>\n <li class=\"li\">Set OOO reply Exchange Online (Template)</li>\n <li class=\"li\">Set OOO reply Exchange Server (Template)</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.5.1 - May 2022 (Rome)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Added NLU support for French Canadian and Dutch languages.</li>\n <li class=\"li\">Changed: Updated the #submitARequest intent for NLU Model for German, French,\n Spanish, Japanese.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.4.1 - February 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_lhh_sj4_jsb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_ixx_tj4_jsb\">\n <li class=\"li\">ITSM NLU Models supporting<ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_tjg_5j4_jsb\">\n <li class=\"li\">Spanish</li>\n <li class=\"li\">Japanese</li>\n <li class=\"li\">Italian</li>\n <li class=\"li\">Chinese (Simplified)</li>\n <li class=\"li\">Brazilian Portuguese</li>\n <li class=\"li\">Korean</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed <ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_njp_vj4_jsb\">\n <li class=\"li\">Updated SubmitARequest intent<ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_owx_wj4_jsb\">\n <li class=\"li\">New Vocabulary Source added on Catalog Item (source)</li>\n <li class=\"li\">Vocabulary source leverages 'name' and 'meta' column in SC_CAT_ITEM</li>\n </ul></li>\n <li class=\"li\">New intents and entities added to ITSM NLU Model for French(FR) &\n German(DE)</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.3.1 - December 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_q5y_bsc_wrb\">\n <li class=\"li\">New: NLU intent ProvisionCitrixSesssions added to support Citrix Desktop or\n Application provisioning</li>\n <li class=\"li\">Changed: NLU intent ResetCitrixSessions has been updated to minimize ambiguity and\n improve performance</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.1 - November 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_ppr_1qh_4rb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_x3m_bqh_4rb\">\n <li class=\"li\">Updated RSA Token to have device entity related utterances</li>\n <li class=\"li\">Updated 'ticketnumber' entity to identify the task and task-number accurately</li>\n <li class=\"li\">Updated VirtualDesktopProvision intent</li>\n <li class=\"li\">Removed the older/unused model artifact files and ml solution records</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.0 - October 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_td3_btm_2rb\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_dns_ctm_2rb\">\n <li class=\"li\">Updates to the following ITSM intents:<ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_gsd_dtm_2rb\">\n <li class=\"li\">CheckITTicketStatus</li>\n <li class=\"li\">EmailSetup</li>\n <li class=\"li\">SubmitARequest</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.2 - September 2021</dt>\n <dd class=\"dd\">New: NLU utterance and intent (VirtualDesktopProvision) to help users provision a Windows 365 cloud PC from virtual agent conversation</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.6.1 - August 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_jtg_qdk_dpb\">\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_otj_z4n_mqb\">\n <li class=\"li\">NLU intents 'IntelligentOpenITTicket' and 'ReportITIssue' have been\n deprecated.</li>\n <li class=\"li\">'OpenITTicket' intent updated with new utterances. To help in creating an IT\n incident, it is recommended to use OpenITTicket intent.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.3.1 - May 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_wdj_x4n_mqb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_xdj_x4n_mqb\">\n <li class=\"li\">NLU Model to manage meetings</li>\n <li class=\"li\">NLU Model support for French (FR) and German (DE)</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.1 - April 2021</dt>\n <dd class=\"dd\">New: Added new intent to support Hardware Issues topic.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.1 - March 2021</dt>\n <dd class=\"dd\">Changed: Minor optimizations to existing intents.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - February 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_hls_ky3_p4b\">\n <li class=\"li\">New: Added new intent to support Get Zoom Recording topic</li>\n <li class=\"li\">Changed: Updated model confidence threshold for Quebec NLU changes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.0 - January 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_tdg_qm3_h4b\">\n <li class=\"li\">New: New intent added to support Book Conference Room topic.</li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_vtt_5m3_h4b\">\n <li class=\"li\">Below intents tuned to improve performance.<ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_bk3_vm3_h4b\">\n <li class=\"li\">IntelligentOpenITTicket</li>\n <li class=\"li\">PrinterIssues</li>\n <li class=\"li\">RemoveUserFromGroupDistributionList</li>\n <li class=\"li\">WalkupCheckIn</li>\n <li class=\"li\">AddUserToGroupDistributionList</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1 - December 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_zqp_zvx_xnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_dzd_1wx_xnb\">\n <li class=\"li\">Intents added to support Exchange Online and Server topics</li>\n <li class=\"li\">Intent for Collaboration Software Issues topic</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - November 2020</dt>\n <dd class=\"dd\">Fixed: Minor fixes to support compatibility for NLU platform changes</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - October 2020</dt>\n <dd class=\"dd\">New: NLU intents to support new Office 365 group topics</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.3 - July 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_kb4_ypp_3mb\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_xp1_zpp_3mb\">\n <li class=\"li\">Additional utterances added for greater precision for the following topic\n conversations:<ul class=\"ul\" id=\"store-itsm-nlu-model-va__ul_xjq_zpp_3mb\">\n <li class=\"li\">Escalate IT Ticket</li>\n <li class=\"li\">Service Disruptions</li>\n <li class=\"li\">Email Setup</li>\n <li class=\"li\">VPN Connectivity</li>\n <li class=\"li\">Guest WiFi Access</li>\n <li class=\"li\">https://docs.servicenow.com/bundle/paris-release-notes/page/release-notes/it-service-management/itsm-virtual-agent-rn.html</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ITSM NLU Model for Virtual Agent Conversations release notes
Version history for the ServiceNow® ITSM NLU Model for Virtual
Agent Conversations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.2.0 - May 2025
Removed: Dependency on ServiceNow Studio (Legacy) (com.glide.dev-studio).
#### Version 8.1.1 - August 2024
Minor bug fixes.
#### Version 8.1.0 - August 2023
New: Added ITSM Issue Auto Resolution model to allow tuning intents.
#### Version 8.0.1 - May 2023
Changed: Updated Japanese NLU model to improve accuracy.
#### Version 7.1.1 - February 2023
* Fixed:
+ English ITSM NLU model should be activated and published out-of-the-box
+ Minor fixes
#### Version 7.1.0 - November 2022
* Changed:
+ English NLU model tune-up
+ Deprecated Disabled ManageO365, GetPasswordResetLink, HardwareIssue, ReportITIssues and IntelligentOpenITTicket Intents
#### Version 7.0.0 - August 2022
* New: Updated capability with introduction of #ManageWalkup NLU intent to help user manage their walk-up visits.
* Changed:
+ #SubmitARequest intent has been deprecated and has been disabled. Going forward Virtual Agent will leverage AI Search to surface the catalog items for users to request them from
Virtual Agent itself
+ #WalkupCheckin intent has been deprecated and has been disabled. #ManageWalkupwould help the user in managing their walk-up visits
#### Version 6.1.0 - May 2022 (San Diego)
* New: Multi-language support: ITSM NLU model added to support French Canadian and
Dutch
* Changed:
+ Entity recognition (NLU model updates): Added additional entities to below intents to improve user request recongnition and understanding
- Walk-up Check-in
- Set OOO reply Exchange Online (Template)
- Set OOO reply Exchange Server (Template)
#### Version 5.5.1 - May 2022 (Rome)
* New: Added NLU support for French Canadian and Dutch languages.
* Changed: Updated the #submitARequest intent for NLU Model for German, French,
Spanish, Japanese.
#### Version 5.4.1 - February 2022
* New:
+ ITSM NLU Models supporting
- Spanish
- Japanese
- Italian
- Chinese (Simplified)
- Brazilian Portuguese
- Korean
* Changed
+ Updated SubmitARequest intent
- New Vocabulary Source added on Catalog Item (source)
- Vocabulary source leverages 'name' and 'meta' column in SC\_CAT\_ITEM
+ New intents and entities added to ITSM NLU Model for French(FR) &
German(DE)
#### Version 5.3.1 - December 2021
* New: NLU intent ProvisionCitrixSesssions added to support Citrix Desktop or
Application provisioning
* Changed: NLU intent ResetCitrixSessions has been updated to minimize ambiguity and
improve performance
#### Version 5.2.1 - November 2021
* Fixed:
+ Updated RSA Token to have device entity related utterances
+ Updated 'ticketnumber' entity to identify the task and task-number accurately
+ Updated VirtualDesktopProvision intent
+ Removed the older/unused model artifact files and ml solution records
#### Version 5.2.0 - October 2021
* Changed:
+ Updates to the following ITSM intents:
- CheckITTicketStatus
- EmailSetup
- SubmitARequest
#### Version 5.1.2 - September 2021
New: NLU utterance and intent (VirtualDesktopProvision) to help users provision a Windows 365 cloud PC from virtual agent conversation
#### Version 4.6.1 - August 2021
* Changed:
+ NLU intents 'IntelligentOpenITTicket' and 'ReportITIssue' have been
deprecated.
+ 'OpenITTicket' intent updated with new utterances. To help in creating an IT
incident, it is recommended to use OpenITTicket intent.
#### Version 4.3.1 - May 2021
* New:
+ NLU Model to manage meetings
+ NLU Model support for French (FR) and German (DE)
#### Version 4.2.1 - April 2021
New: Added new intent to support Hardware Issues topic.
#### Version 4.1.1 - March 2021
Changed: Minor optimizations to existing intents.
#### Version 4.0.1 - February 2021
* New: Added new intent to support Get Zoom Recording topic
* Changed: Updated model confidence threshold for Quebec NLU changes
#### Version 3.2.0 - January 2021
* New: New intent added to support Book Conference Room topic.
* Changed:
+ Below intents tuned to improve performance.
- IntelligentOpenITTicket
- PrinterIssues
- RemoveUserFromGroupDistributionList
- WalkupCheckIn
- AddUserToGroupDistributionList
#### Version 3.1.1 - December 2020
* New:
+ Intents added to support Exchange Online and Server topics
+ Intent for Collaboration Software Issues topic
#### Version 3.0.1 - November 2020
Fixed: Minor fixes to support compatibility for NLU platform changes
#### Version 3.0.0 - October 2020
New: NLU intents to support new Office 365 group topics
#### Version 2.0.3 - July 2020
* New
+ Additional utterances added for greater precision for the following topic
conversations:
- Escalate IT Ticket
- Service Disruptions
- Email Setup
- VPN Connectivity
- Guest WiFi Access
- https://docs.servicenow.com/bundle/paris-release-notes/page/release-notes/it-service-management/itsm-virtual-agent-rn.html
| ---
title: ITSM NLU Model for Virtual Agent Conversations release notes
description: "Version history for the ServiceNow\xAE ITSM NLU Model for Virtual Agent\
\ Conversations application on the ServiceNow Store."
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# ITSM NLU Model for Virtual Agent Conversations release notes
Version history for the ServiceNow® ITSM NLU Model for Virtual
Agent Conversations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.2.0 - May 2025
Removed: Dependency on ServiceNow Studio (Legacy) (com.glide.dev-studio).
#### Version 8.1.1 - August 2024
Minor bug fixes.
#### Version 8.1.0 - August 2023
New: Added ITSM Issue Auto Resolution model to allow tuning intents.
#### Version 8.0.1 - May 2023
Changed: Updated Japanese NLU model to improve accuracy.
#### Version 7.1.1 - February 2023
* Fixed:
+ English ITSM NLU model should be activated and published out-of-the-box
+ Minor fixes
#### Version 7.1.0 - November 2022
* Changed:
+ English NLU model tune-up
+ Deprecated Disabled ManageO365, GetPasswordResetLink, HardwareIssue, ReportITIssues and IntelligentOpenITTicket Intents
#### Version 7.0.0 - August 2022
* New: Updated capability with introduction of #ManageWalkup NLU intent to help user manage their walk-up visits.
* Changed:
+ #SubmitARequest intent has been deprecated and has been disabled. Going forward Virtual Agent will leverage AI Search to surface the catalog items for users to request them from
Virtual Agent itself
+ #WalkupCheckin intent has been deprecated and has been disabled. #ManageWalkupwould help the user in managing their walk-up visits
#### Version 6.1.0 - May 2022 (San Diego)
* New: Multi-language support: ITSM NLU model added to support French Canadian and
Dutch
* Changed:
+ Entity recognition (NLU model updates): Added additional entities to below intents to improve user request recongnition and understanding
- Walk-up Check-in
- Set OOO reply Exchange Online (Template)
- Set OOO reply Exchange Server (Template)
#### Version 5.5.1 - May 2022 (Rome)
* New: Added NLU support for French Canadian and Dutch languages.
* Changed: Updated the #submitARequest intent for NLU Model for German, French,
Spanish, Japanese.
#### Version 5.4.1 - February 2022
* New:
+ ITSM NLU Models supporting
- Spanish
- Japanese
- Italian
- Chinese (Simplified)
- Brazilian Portuguese
- Korean
* Changed
+ Updated SubmitARequest intent
- New Vocabulary Source added on Catalog Item (source)
- Vocabulary source leverages 'name' and 'meta' column in SC\_CAT\_ITEM
+ New intents and entities added to ITSM NLU Model for French(FR) &
German(DE)
#### Version 5.3.1 - December 2021
* New: NLU intent ProvisionCitrixSesssions added to support Citrix Desktop or
Application provisioning
* Changed: NLU intent ResetCitrixSessions has been updated to minimize ambiguity and
improve performance
#### Version 5.2.1 - November 2021
* Fixed:
+ Updated RSA Token to have device entity related utterances
+ Updated 'ticketnumber' entity to identify the task and task-number accurately
+ Updated VirtualDesktopProvision intent
+ Removed the older/unused model artifact files and ml solution records
#### Version 5.2.0 - October 2021
* Changed:
+ Updates to the following ITSM intents:
- CheckITTicketStatus
- EmailSetup
- SubmitARequest
#### Version 5.1.2 - September 2021
New: NLU utterance and intent (VirtualDesktopProvision) to help users provision a Windows 365 cloud PC from virtual agent conversation
#### Version 4.6.1 - August 2021
* Changed:
+ NLU intents 'IntelligentOpenITTicket' and 'ReportITIssue' have been
deprecated.
+ 'OpenITTicket' intent updated with new utterances. To help in creating an IT
incident, it is recommended to use OpenITTicket intent.
#### Version 4.3.1 - May 2021
* New:
+ NLU Model to manage meetings
+ NLU Model support for French (FR) and German (DE)
#### Version 4.2.1 - April 2021
New: Added new intent to support Hardware Issues topic.
#### Version 4.1.1 - March 2021
Changed: Minor optimizations to existing intents.
#### Version 4.0.1 - February 2021
* New: Added new intent to support Get Zoom Recording topic
* Changed: Updated model confidence threshold for Quebec NLU changes
#### Version 3.2.0 - January 2021
* New: New intent added to support Book Conference Room topic.
* Changed:
+ Below intents tuned to improve performance.
- IntelligentOpenITTicket
- PrinterIssues
- RemoveUserFromGroupDistributionList
- WalkupCheckIn
- AddUserToGroupDistributionList
#### Version 3.1.1 - December 2020
* New:
+ Intents added to support Exchange Online and Server topics
+ Intent for Collaboration Software Issues topic
#### Version 3.0.1 - November 2020
Fixed: Minor fixes to support compatibility for NLU platform changes
#### Version 3.0.0 - October 2020
New: NLU intents to support new Office 365 group topics
#### Version 2.0.3 - July 2020
* New
+ Additional utterances added for greater precision for the following topic
conversations:
- Escalate IT Ticket
- Service Disruptions
- Email Setup
- VPN Connectivity
- Guest WiFi Access
- https://docs.servicenow.com/bundle/paris-release-notes/page/release-notes/it-service-management/itsm-virtual-agent-rn.html
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-itsm-observation-framework.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-itsm-observation-framework.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-itsm-observation-framework.html | Observation Framework release notes | Version history for the Observation Framework on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-itsm-observation-framework.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-itsm-observation-framework.html"><body id="store-itsm-observation-framework"><main role="main"><article role="article" class="dita" id="store-itsm-observation-framework" aria-labelledby="title_store-itsm-observation-framework">
<h1 class="title topictitle1" id="title_store-itsm-observation-framework">Observation Framework release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Observation Framework on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-itsm-observation-framework__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d549729e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.0 - April 2021</dt>
<dd class="dd" id="store-itsm-observation-framework__latest-store-itsm-observation-framework"><ul class="ul">
<li class="li">New: The observation framework invite-only app helps your analyst to:<ul class="ul" id="store-itsm-observation-framework__ul_ctt_p3k_dpb">
<li class="li">Observe an increase in incidents over time.</li>
<li class="li">Automatically group the records into topics with Predictive Intelligence
Clustering.</li>
<li class="li">Provide insights and recommended actions for each topic to close the
loop.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Observation Framework release notes
Version history for the Observation Framework on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - April 2021
* New: The observation framework invite-only app helps your analyst to:
+ Observe an increase in incidents over time.
+ Automatically group the records into topics with Predictive Intelligence
Clustering.
+ Provide insights and recommended actions for each topic to close the
loop.
| ---
title: Observation Framework release notes
description: Version history for the Observation Framework on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Observation Framework release notes
Version history for the Observation Framework on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - April 2021
* New: The observation framework invite-only app helps your analyst to:
+ Observe an increase in incidents over time.
+ Automatically group the records into topics with Predictive Intelligence
Clustering.
+ Provide insights and recommended actions for each topic to close the
loop.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-itsm-process-optimization.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-itsm-process-optimization.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-itsm-process-optimization.html | ITSM Process Mining Content Pack release notes | Version history for the ITSM Process Mining Content Pack on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-itsm-process-optimization.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-itsm-process-optimization.html"><body id="store-itsm-process-optimization"><main role="main"><article role="article" class="dita" id="store-itsm-process-optimization" aria-labelledby="title_store-itsm-process-optimization">
<h1 class="title topictitle1" id="title_store-itsm-process-optimization">ITSM Process Mining Content Pack release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM Process Mining Content Pack on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-itsm-process-optimization__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d221240e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.9.1 - August 2025</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.9.0 - April 2025</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.7.9 - February 2025</dt>
<dd class="dd" id="store-itsm-process-optimization__latest-store-itsm-process-optimization">Minor bug fix.</dd>
<dt class="dt dlterm">Version 1.7.0 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.5.2 - November 2023</dt>
<dd class="dd">Changed: Onboarded translations.</dd>
<dt class="dt dlterm">Version 1.3.10 - September 2023</dt>
<dd class="dd">Fixed: The "No Transitions Found" error on the bottleneck analysis after mining.</dd>
<dt class="dt dlterm">Version 1.6.0 - August 2023</dt>
<dd class="dd">Changed: The name "Process Optimization" has been changed to "Process Mining."</dd>
<dt class="dt dlterm">Version 1.3.9 - July 2023</dt>
<dd class="dd">Fixed: Fixed the 'No Transitions Found' error on the bottleneck analysis after mining.</dd>
<dt class="dt dlterm">Version 1.5.1 - May 2023</dt>
<dd class="dd">Fixed: Retired all summary and insights variants.</dd>
<dt class="dt dlterm">Version 1.5.0 - February 2023</dt>
<dd class="dd">New: Created default dashboard for ITSM <span class="ph">Process Mining</span>.</dd>
<dt class="dt dlterm">Version 1.3.7 - November 2022</dt>
<dd class="dd">Fixed: Fixed some issues in the ITSM <span class="ph">Process Mining</span> Content Pack. Uptake of new tables and UI fields from <span class="ph">Process Mining</span>.</dd>
<dt class="dt dlterm">Version 1.3.5 - March 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.2.0 - July 2021</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul" id="store-itsm-process-optimization__ul_mck_2cj_3qb">
<li class="li">Ability to configure cluster analysis for ITSM work items.</li>
<li class="li">Ability to configure KPIs and insights for ITSM work items in the <span class="ph">Process Mining</span> dashboard.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - January 2021</dt>
<dd class="dd">New: A new capability introduced in Quebec with ITSM Enterprise SKU.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # ITSM Process Mining Content Pack release notes
Version history for the ITSM Process Mining Content Pack on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.9.1 - August 2025
Minor bug fixes.
#### Version 1.9.0 - April 2025
Minor bug fixes.
#### Version 1.7.9 - February 2025
Minor bug fix.
#### Version 1.7.0 - February 2024
Minor fixes.
#### Version 1.5.2 - November 2023
Changed: Onboarded translations.
#### Version 1.3.10 - September 2023
Fixed: The "No Transitions Found" error on the bottleneck analysis after mining.
#### Version 1.6.0 - August 2023
Changed: The name "Process Optimization" has been changed to "Process Mining."
#### Version 1.3.9 - July 2023
Fixed: Fixed the 'No Transitions Found' error on the bottleneck analysis after mining.
#### Version 1.5.1 - May 2023
Fixed: Retired all summary and insights variants.
#### Version 1.5.0 - February 2023
New: Created default dashboard for ITSM Process Mining.
#### Version 1.3.7 - November 2022
Fixed: Fixed some issues in the ITSM Process Mining Content Pack. Uptake of new tables and UI fields from Process Mining.
#### Version 1.3.5 - March 2022
Minor fixes.
#### Version 1.2.0 - July 2021
* New:
+ Ability to configure cluster analysis for ITSM work items.
+ Ability to configure KPIs and insights for ITSM work items in the Process Mining dashboard.
#### Version 1.1.0 - January 2021
New: A new capability introduced in Quebec with ITSM Enterprise SKU.
| ---
title: ITSM Process Mining Content Pack release notes
description: Version history for the ITSM Process Mining Content Pack on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# ITSM Process Mining Content Pack release notes
Version history for the ITSM Process Mining Content Pack on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.9.1 - August 2025
Minor bug fixes.
#### Version 1.9.0 - April 2025
Minor bug fixes.
#### Version 1.7.9 - February 2025
Minor bug fix.
#### Version 1.7.0 - February 2024
Minor fixes.
#### Version 1.5.2 - November 2023
Changed: Onboarded translations.
#### Version 1.3.10 - September 2023
Fixed: The "No Transitions Found" error on the bottleneck analysis after mining.
#### Version 1.6.0 - August 2023
Changed: The name "Process Optimization" has been changed to "Process Mining."
#### Version 1.3.9 - July 2023
Fixed: Fixed the 'No Transitions Found' error on the bottleneck analysis after mining.
#### Version 1.5.1 - May 2023
Fixed: Retired all summary and insights variants.
#### Version 1.5.0 - February 2023
New: Created default dashboard for ITSM Process Mining.
#### Version 1.3.7 - November 2022
Fixed: Fixed some issues in the ITSM Process Mining Content Pack. Uptake of new tables and UI fields from Process Mining.
#### Version 1.3.5 - March 2022
Minor fixes.
#### Version 1.2.0 - July 2021
* New:
+ Ability to configure cluster analysis for ITSM work items.
+ Ability to configure KPIs and insights for ITSM work items in the Process Mining dashboard.
#### Version 1.1.0 - January 2021
New: A new capability introduced in Quebec with ITSM Enterprise SKU.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-itsm-va-conversations.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-itsm-va-conversations.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-itsm-va-conversations.html | ITSM Virtual Agent Conversations release notes | Version history for the ServiceNow® ITSM Virtual Agent Conversations on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-itsm-va-conversations.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-itsm-va-conversations.html"><body id="store-itsm-va-conversations"><main role="main"><article role="article" class="dita" id="store-itsm-va-conversations" aria-labelledby="title_store-itsm-va-conversations">
<h1 class="title topictitle1" id="title_store-itsm-va-conversations">ITSM Virtual Agent Conversations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow®</span> ITSM Virtual Agent Conversations on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-itsm-va-conversations__section_kr4_jhn_d3b">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-itsm-va-conversations__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-itsm-va-conversations__section_lr4_jhn_d3b"><h2 id="d168471e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 9.2.4 - May 2025</dt>
<dd class="dd" id="store-itsm-va-conversations__latest-va-conversations">Fixed minor bugs.</dd>
<dt class="dt dlterm">Version 9.2.3 - November 2024</dt>
<dd class="dd">Fixed: Error while publishing the "Add Comment To Incident" topic.</dd>
<dt class="dt dlterm">Version 9.2.2 - August 2024</dt>
<dd class="dd">Fixed: Resolved issue where text input control is sending topic Sys_Id as plain text instead of prompt.</dd>
<dt class="dt dlterm">Version 9.2.1 - February 2024</dt>
<dd class="dd">Fixed: Resolved issue where walkup appointment details card was showing invalid date errors</dd>
<dt class="dt dlterm">Version 9.2.0 - November 2023</dt>
<dd class="dd">Changed: Renamed actionable notification topics to be easier to read.</dd>
<dt class="dt dlterm">Version 9.1.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added available pre-built topics and plugin dependencies content in the Virtual Agent Designer.</li>
<li class="li">Added email templates for Issue Auto Resolution.</li>
<li class="li">Enabled dialog act for pre-built topics.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Resolved issue with activating actionable notification flows.</li>
<li class="li">Updated category for actionable notifications.</li>
<li class="li">Updated Schedule Meeting EXO topic to handle multiple user records issue.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 9.0.1 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Enabled AI Search capability to Issue Auto Resolution incident record</li>
<li class="li">Changed: Refactored topics to use newer message localization method</li>
</ul></dd>
<dt class="dt dlterm">Version 8.2.1 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">New topic, Manage Meeting EXO v1.0 to help user manage their meeting. <ul class="ul">
<li class="li">Schedule a meeting</li>
<li class="li">Reschedule a meeting</li>
<li class="li">Cancel one/all meetings</li>
</ul></li>
</ul></li>
<li class="li">Changed: Manage Meeting EXO topic has been marked deprecated</li>
</ul></dd>
<dt class="dt dlterm">Version 8.1.2 - November 2022</dt>
<dd class="dd">New: Deflection nodes added to Manage Walk-up (Template) topic to instrument whether the users were helped while using the topic.</dd>
<dt class="dt dlterm">Version 8.0.1 - August 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Self service topic to help users manage their Walk-up check-ins and appointments. 'Manage Walk-up (Template)' will help requesters check in to a queue, or book an in-person/remote
appointments or manage their appointments from Virtual Agent Conversation.</li>
<li class="li">Separate topic blocks to take the required action on Walk-up appointments and check-ins <ul class="ul">
<li class="li">Walk-up Check-in</li>
<li class="li">Schedule Walk-up Appointment</li>
<li class="li">Reschedule Walk-up Appointment</li>
<li class="li">Cancel Walk-up Appointment</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Walk-up Check-in (Template) topic and its associated NLU intent has been deprecated.</li>
<li class="li">Submit A Request (Template) topic and its associated NLU intent has been deprecated</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 7.1.4 - July 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Minor issues with OOB topics fixed <ul class="ul">
<li class="li">Walk-up Check-in</li>
<li class="li">Submit a Request</li>
<li class="li">Create Office 365 Group</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 7.1.2 - May 2022 (San Diego)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Multi-language support: Mapped ITSM prebuilt topics to new languages supported by ITSM Virtual Agent. <ul class="ul">
<li class="li">French Canadian</li>
<li class="li">Dutch</li>
</ul></li>
<li class="li">Troubleshoot Slow Computer (Agent Clicent Collector) topic helps end users fix their slow computer using Virtual Agent. Topic is built using Agent Client Collector (ACC) for
automated remediation.</li>
<li class="li">Deflection tracker: Deflection tracker added to topics to save time. New deflection tracker has been added to prebuilt topics catering to fulfillers and requester topics.</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Updated Walk-up Checkin topic to include entity recognition.</li>
<li class="li">Updated Manage Meeting (EXO) topic to enable Webex online meeting scheduling, using Manage Meeting topic.</li>
<li class="li">Updated Set OOO reply Exchange Online (Template) to include entity recognition to identify the dates when a user will be out of office.</li>
<li class="li">Updated Set OOO reply Exchange Server (Template) to include entity recognition to identify the dates when a user will be out of office.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.5.3 - May 2022 (Rome)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Submit a Request: <ul class="ul">
<li class="li">Issue with showing images for catalog items on the Virtual Agent bot</li>
<li class="li">Inactive catalog item being surfaced on search</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.4.1 - February 2022</dt>
<dd class="dd"><ul class="ul" id="store-itsm-va-conversations__ul_alr_334_jsb">
<li class="li">New: Mapping of ITSM OOB Topics to new Language Models (Spanish, Japanese, Italian, Chinese (Simplified), Brazilian Portuguese & Korean)</li>
<li class="li">Changed: Updated 'Submit a Request' topic to utilize the new entity and vocabulary source to improve catalog search</li>
</ul></dd>
<dt class="dt dlterm">Version 6.3.4 - December 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-va-conversations__ul_mxd_qsc_wrb">
<li class="li">New:<ul class="ul" id="store-itsm-va-conversations__ul_q5f_qsc_wrb">
<li class="li">Provision Citrix Desktop/Application: Helps users get a new Citrix desktop or applications provisioned.<ul class="ul" id="store-itsm-va-conversations__ul_r5f_qsc_wrb">
<li class="li">New topics:<ul class="ul" id="store-itsm-va-conversations__ul_s5f_qsc_wrb">
<li class="li">Provision Citrix Desktop/Apps (Template)</li>
<li class="li">_citrix_workspace_provision_</li>
</ul></li>
<li class="li">New Notification: Citrix provision notification</li>
<li class="li">Functional dependency: Citrix IT Service Management Connector</li>
</ul></li>
<li class="li">Manage Meeting (MS Exchange Server): Helps on-prem users to schedule, reschedule, and cancel meetings.<ul class="ul" id="store-itsm-va-conversations__ul_t5f_qsc_wrb">
<li class="li">New topic: Manage Meetings EXS (Template)</li>
<li class="li">Functional dependency: Microsoft Exchange Server</li>
</ul></li>
<li class="li">Windows 365 Cloud PC: With this update, any request for Windows 365 Cloud PC would require an approval from manager before getting provisioned.<ul class="ul" id="store-itsm-va-conversations__ul_u5f_qsc_wrb">
<li class="li">Topic Updated: Windows 365 Cloud PC (Template)</li>
<li class="li">Flow created for approval: Request Windows 365 Cloud PC</li>
<li class="li">Catalog Item: Windows 365 Cloud PC</li>
<li class="li">Functional dependency: Azure AD</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.2.3 - November 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-va-conversations__ul_cpm_44h_4rb">
<li class="li">Fixed:<ul class="ul" id="store-itsm-va-conversations__ul_bns_44h_4rb">
<li class="li">Fixes for book Conference Room EXO and EXS topics</li>
<li class="li">MS Teams Custom control is shipped as active</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-itsm-va-conversations__ul_efr_p4h_4rb">
<li class="li">Updated Create Change Request and Create Problem topics to show Configuration Item (CI) list</li>
<li class="li">Updated RSA Token topic to support device entity</li>
<li class="li">Changes to GuestWifiAccess Topic, Submit a Request, Check IT Ticket Status topics</li>
<li class="li">Updated content for Troubleshoot MS teams topic block</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.2.0 - October 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-va-conversations__ul_zdl_2vm_2rb">
<li class="li">New:<ul class="ul" id="store-itsm-va-conversations__ul_qzl_kvm_2rb">
<li class="li">New topic: Local Admin Access – ACC (Template) - Helps user get admin access on their MAC device. The agent (Agent Client Collector i.e. ACC) running on the user's device provides
the access automatically.</li>
<li class="li">New actionable notification: Software Installation</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-itsm-va-conversations__ul_izm_mvm_2rb">
<li class="li">Add User To Office 365 Group (Template): Add multiple users simultaneously</li>
<li class="li">Deflection tracker added to below self-service topics:<ul class="ul" id="store-itsm-va-conversations__ul_jzm_mvm_2rb">
<li class="li">Local Admin Access (Template)</li>
<li class="li">Book Conference Room EXO</li>
<li class="li">Book Conference Room OnPrem (Template)</li>
<li class="li">My Assigned Equipment (Template)</li>
<li class="li">Service Disruptions (Template)</li>
<li class="li">Open IT Ticket 2.0 (Template)</li>
<li class="li">VPN Connectivity (Template)</li>
<li class="li">Check IT Ticket Status (Template)</li>
<li class="li">Escalate IT Ticket (Template)</li>
<li class="li">Meeting Room Issues (Template)</li>
<li class="li">Guest Wifi Access (Template)</li>
<li class="li">Walk-up Check-in</li>
<li class="li">Process Approval (Template)</li>
<li class="li">Submit a request (Template)</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.1.2 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-va-conversations__ul_zyw_byw_wqb">
<li class="li">New:<ul class="ul" id="store-itsm-va-conversations__ul_gwy_byw_wqb">
<li class="li">Windows 365 Cloud PC (Template) topic helps users provision a Windows 365 Cloud PC from Virtual Agent conversation.</li>
<li class="li">MS Teams custom control: User can fill out all the details of a meeting before checking for availability and setting up the meeting.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-itsm-va-conversations__ul_qgp_dyw_wqb">
<li class="li">Deflection Tracker added to topics to improve the Virtual Agent Analytics:<ul class="ul" id="store-itsm-va-conversations__ul_jps_dyw_wqb">
<li class="li">Email Setup (Template)</li>
<li class="li">Repository Access (Template)</li>
<li class="li">RSA Token (Template)</li>
<li class="li">Get Zoom Meeting Recording (Template)</li>
<li class="li">Email Issues (Template)</li>
<li class="li">Printer Issues (Template)</li>
<li class="li">Collaboration Applications (Template)</li>
<li class="li">Hardware Issues (Template)</li>
<li class="li">Add User to AD Group (Template)</li>
<li class="li">Remove User from AD Group (Template)</li>
<li class="li">Create AD Distribution Group (Template)</li>
<li class="li">Show My AD Group Membership (Template)</li>
<li class="li">Add Owner to Office 365 Group (Template)</li>
<li class="li">Remove Office 365 group Owner (Template)</li>
<li class="li">Create Office 365 Group (Template)</li>
<li class="li">Add User to Office 365 Group (Template)</li>
<li class="li">Remove Office 365 group Users (Template)</li>
<li class="li">Get Office 365 Group Details (Template)</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.0.4 - July 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-va-conversations__ul_plf_glb_3qb">
<li class="li">New: Mapped topics to French and German NLU model intents</li>
<li class="li">Changed: Actionable notification framework upgrade</li>
<li class="li">Removed: Manage Distribution List VA topic (Deprecated)</li>
</ul></dd>
<dt class="dt dlterm">Version 5.4.1 - June 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-va-conversations__ul_wnx_dlb_3qb">
<li class="li">New: Topic Block to add MS team meeting link</li>
<li class="li">Changed: <ul class="ul" id="store-itsm-va-conversations__ul_xnx_dlb_3qb">
<li class="li">Create Zoom Meeting Link (Template)</li>
<li class="li">Set OOO reply Exchange Server (Template)</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.3.1 - May 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-va-conversations__ul_scd_yct_wpb">
<li class="li">New: Manage meeting topic to schedule, reschedule and cancel any meeting as a host</li>
<li class="li">Change: Customisable OOO message for Exchange Server</li>
</ul></dd>
<dt class="dt dlterm">Version 5.2.3 - April 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-va-conversations__ul_wqb_s13_ppb">
<li class="li">New:<ul class="ul" id="store-itsm-va-conversations__ul_xqb_s13_ppb">
<li class="li">Actionable Notifications<ul class="ul" id="store-itsm-va-conversations__ul_yqb_s13_ppb">
<li class="li">Approve Topic</li>
<li class="li">Reject Topic</li>
<li class="li">Show Details Topic</li>
</ul></li>
<li class="li">Hardware Issues Topic</li>
<li class="li">Incident Auto Resolution and Topic Mapping</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-itsm-va-conversations__ul_zqb_s13_ppb">
<li class="li">Get Zoom Meeting Recording Topic</li>
<li class="li">Exchange Online Topics<ul class="ul" id="store-itsm-va-conversations__ul_arb_s13_ppb">
<li class="li">Set OOO Automatic Reply EXO</li>
</ul></li>
<li class="li">Exchange Server Topics<ul class="ul" id="store-itsm-va-conversations__ul_brb_s13_ppb">
<li class="li">Set OOO Automatic Reply OnPrem</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.1.3 - March 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-va-conversations__ul_igp_mvn_v4b">
<li class="li">New:<ul class="ul" id="store-itsm-va-conversations__ul_cxs_qvn_v4b">
<li class="li">Actionable Notifications<ul class="ul" id="store-itsm-va-conversations__ul_t4w_qvn_v4b">
<li class="li">Approver - Request Approval Notification</li>
<li class="li">Approver - Requested Item Approval Notification</li>
<li class="li">End User - Request Open on Behalf Of</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-itsm-va-conversations__ul_s4d_rvn_v4b">
<li class="li">Updated existing Get Zoom Meeting Recording topic to provide option for sharing recording to calendar invite attendees.</li>
<li class="li">Refactored additional topics to leverage Rich Text Editor.</li>
<li class="li">Flagged Get Password Reset Link topic for deprecation.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.3 - February 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-va-conversations__ul_vjn_py3_p4b">
<li class="li">New: <ul class="ul" id="store-itsm-va-conversations__ul_wjn_py3_p4b">
<li class="li">Get Zoom Meeting Recording Topic</li>
<li class="li">Actionable Notifications<ul class="ul" id="store-itsm-va-conversations__ul_zfr_wy3_p4b">
<li class="li">Incidents<ul class="ul" id="store-itsm-va-conversations__ul_ldt_wy3_p4b">
<li class="li">Service Desk opened incident on behalf of user</li>
<li class="li">Knowledge base article attached</li>
<li class="li">New Comments</li>
<li class="li">Incident Resolved</li>
</ul></li>
<li class="li">Requested Item - Comments</li>
</ul></li>
<li class="li">Added support for Incident Auto-Resolution topics</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-itsm-va-conversations__ul_xjn_py3_p4b">
<li class="li">Refactored existing topics to leverage Rich Text Editor</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.2.3 - January 2021</dt>
<dd class="dd"><ul class="ul" id="store-itsm-va-conversations__ul_p1w_hm3_h4b">
<li class="li">New: <ul class="ul" id="store-itsm-va-conversations__ul_snw_jm3_h4b">
<li class="li">Exchange Online TopicsBook Conference Room EXO</li>
<li class="li">Exchange Server TopicsBook Conference Room OnPrem</li>
</ul></li>
<li class="li">Fixed: Resolved minor translation issues with topics.</li>
</ul></dd>
<dt class="dt dlterm">Version 4.1.3 - December 2020</dt>
<dd class="dd"><ul class="ul" id="store-itsm-va-conversations__ul_yv2_mwx_xnb">
<li class="li">New:<ul class="ul" id="store-itsm-va-conversations__ul_ppk_mwx_xnb">
<li class="li">Microsoft Active Directory Group Management Topics<ul class="ul" id="store-itsm-va-conversations__ul_m2y_mwx_xnb">
<li class="li">Create Distribution List</li>
<li class="li">Add User to a Distribution List</li>
<li class="li">Remove User from a Distribution List</li>
<li class="li">Show Membership Details</li>
</ul></li>
<li class="li">Exchange Online Topics<ul class="ul" id="store-itsm-va-conversations__ul_jp1_pwx_xnb">
<li class="li">Set Email Auto Reply</li>
</ul></li>
<li class="li">Exchange Server Topics<ul class="ul" id="store-itsm-va-conversations__ul_obx_pwx_xnb">
<li class="li">Set Email Auto Reply</li>
</ul></li>
<li class="li">Collaboration Software Troubleshooting Topic</li>
<li class="li">Topic Blocks<ul class="ul" id="store-itsm-va-conversations__ul_cth_rwx_xnb">
<li class="li">Add Zoom online meeting link to meeting</li>
<li class="li">MS Teams Troubleshooting</li>
<li class="li">Cisco Webex Troubleshooting</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.5 - November 2020</dt>
<dd class="dd"><ul class="ul" id="store-itsm-va-conversations__ul_qgz_ccf_qnb">
<li class="li">Changed: Minor changes to error display messages</li>
<li class="li">Removed: Search KB topic was removed to prevent conflicts with the Search Fallback topic</li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.3 - October 2020</dt>
<dd class="dd"><ul class="ul" id="store-itsm-va-conversations__ul_kg5_qth_gnb">
<li class="li">New:<ul class="ul" id="store-itsm-va-conversations__ul_pkz_qth_gnb">
<li class="li">Office 365 Group Management Topics<ul class="ul" id="store-itsm-va-conversations__ul_zqp_rth_gnb">
<li class="li">Create Office 365 Group</li>
<li class="li">Add User to Office 365 Group</li>
<li class="li">Remove Office 365 Users</li>
<li class="li">Add Owner to Office 365 Group</li>
<li class="li">Remove Office 365 Group Owner</li>
<li class="li">Get Office 365 Group Details</li>
</ul></li>
</ul></li>
<li class="li">Changed: Updated existing topics to leverage reference choice input control</li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.4 - July 2020</dt>
<dd class="dd"><ul class="ul" id="store-itsm-va-conversations__ul_af2_mpp_3mb">
<li class="li">New:<ul class="ul" id="store-itsm-va-conversations__ul_a3l_mpp_3mb">
<li class="li">5 additional intelligent and dynamic conversation flows to improve user experience.</li>
<li class="li">Pre-built Predictive Intelligence clustering solution definitions to help identify ITSM Virtual Agent conversations that can best support your business.</li>
<li class="li">ITSM Virtual Agent notifications to automatically notify users on the status of incidents and requests. Full release notes can be found below.
https://docs.servicenow.com/bundle/paris-release-notes/page/release-notes/it-service-management/itsm-virtual-agent-rn.html</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-itsm-va-conversations.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-itsm-va-conversations.html\"><body id=\"store-itsm-va-conversations\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-itsm-va-conversations\" aria-labelledby=\"title_store-itsm-va-conversations\">\n <h1 class=\"title topictitle1\" id=\"title_store-itsm-va-conversations\">ITSM Virtual Agent Conversations release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow®</span> ITSM Virtual Agent Conversations on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-itsm-va-conversations__section_kr4_jhn_d3b\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-itsm-va-conversations__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"store-itsm-va-conversations__section_lr4_jhn_d3b\"><h2 id=\"d168471e58\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 9.2.4 - May 2025</dt>\n <dd class=\"dd\" id=\"store-itsm-va-conversations__latest-va-conversations\">Fixed minor bugs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.2.3 - November 2024</dt>\n <dd class=\"dd\">Fixed: Error while publishing the "Add Comment To Incident" topic.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.2.2 - August 2024</dt>\n <dd class=\"dd\">Fixed: Resolved issue where text input control is sending topic Sys_Id as plain text instead of prompt.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.2.1 - February 2024</dt>\n <dd class=\"dd\">Fixed: Resolved issue where walkup appointment details card was showing invalid date errors</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.2.0 - November 2023</dt>\n <dd class=\"dd\">Changed: Renamed actionable notification topics to be easier to read.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.1.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added available pre-built topics and plugin dependencies content in the Virtual Agent Designer.</li>\n <li class=\"li\">Added email templates for Issue Auto Resolution.</li>\n <li class=\"li\">Enabled dialog act for pre-built topics.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Resolved issue with activating actionable notification flows.</li>\n <li class=\"li\">Updated category for actionable notifications.</li>\n <li class=\"li\">Updated Schedule Meeting EXO topic to handle multiple user records issue.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.1 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Enabled AI Search capability to Issue Auto Resolution incident record</li>\n <li class=\"li\">Changed: Refactored topics to use newer message localization method</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.2.1 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">New topic, Manage Meeting EXO v1.0 to help user manage their meeting. <ul class=\"ul\">\n <li class=\"li\">Schedule a meeting</li>\n <li class=\"li\">Reschedule a meeting</li>\n <li class=\"li\">Cancel one/all meetings</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed: Manage Meeting EXO topic has been marked deprecated</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.2 - November 2022</dt>\n <dd class=\"dd\">New: Deflection nodes added to Manage Walk-up (Template) topic to instrument whether the users were helped while using the topic.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.1 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Self service topic to help users manage their Walk-up check-ins and appointments. 'Manage Walk-up (Template)' will help requesters check in to a queue, or book an in-person/remote\n appointments or manage their appointments from Virtual Agent Conversation.</li>\n <li class=\"li\">Separate topic blocks to take the required action on Walk-up appointments and check-ins <ul class=\"ul\">\n <li class=\"li\">Walk-up Check-in</li>\n <li class=\"li\">Schedule Walk-up Appointment</li>\n <li class=\"li\">Reschedule Walk-up Appointment</li>\n <li class=\"li\">Cancel Walk-up Appointment</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Walk-up Check-in (Template) topic and its associated NLU intent has been deprecated.</li>\n <li class=\"li\">Submit A Request (Template) topic and its associated NLU intent has been deprecated</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.1.4 - July 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Minor issues with OOB topics fixed <ul class=\"ul\">\n <li class=\"li\">Walk-up Check-in</li>\n <li class=\"li\">Submit a Request</li>\n <li class=\"li\">Create Office 365 Group</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.1.2 - May 2022 (San Diego)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Multi-language support: Mapped ITSM prebuilt topics to new languages supported by ITSM Virtual Agent. <ul class=\"ul\">\n <li class=\"li\">French Canadian</li>\n <li class=\"li\">Dutch</li>\n </ul></li>\n <li class=\"li\">Troubleshoot Slow Computer (Agent Clicent Collector) topic helps end users fix their slow computer using Virtual Agent. Topic is built using Agent Client Collector (ACC) for\n automated remediation.</li>\n <li class=\"li\">Deflection tracker: Deflection tracker added to topics to save time. New deflection tracker has been added to prebuilt topics catering to fulfillers and requester topics.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Updated Walk-up Checkin topic to include entity recognition.</li>\n <li class=\"li\">Updated Manage Meeting (EXO) topic to enable Webex online meeting scheduling, using Manage Meeting topic.</li>\n <li class=\"li\">Updated Set OOO reply Exchange Online (Template) to include entity recognition to identify the dates when a user will be out of office.</li>\n <li class=\"li\">Updated Set OOO reply Exchange Server (Template) to include entity recognition to identify the dates when a user will be out of office.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.5.3 - May 2022 (Rome)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Submit a Request: <ul class=\"ul\">\n <li class=\"li\">Issue with showing images for catalog items on the Virtual Agent bot</li>\n <li class=\"li\">Inactive catalog item being surfaced on search</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.4.1 - February 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-va-conversations__ul_alr_334_jsb\">\n <li class=\"li\">New: Mapping of ITSM OOB Topics to new Language Models (Spanish, Japanese, Italian, Chinese (Simplified), Brazilian Portuguese & Korean)</li>\n <li class=\"li\">Changed: Updated 'Submit a Request' topic to utilize the new entity and vocabulary source to improve catalog search</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.3.4 - December 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-va-conversations__ul_mxd_qsc_wrb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_q5f_qsc_wrb\">\n <li class=\"li\">Provision Citrix Desktop/Application: Helps users get a new Citrix desktop or applications provisioned.<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_r5f_qsc_wrb\">\n <li class=\"li\">New topics:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_s5f_qsc_wrb\">\n <li class=\"li\">Provision Citrix Desktop/Apps (Template)</li>\n <li class=\"li\">_citrix_workspace_provision_</li>\n </ul></li>\n <li class=\"li\">New Notification: Citrix provision notification</li>\n <li class=\"li\">Functional dependency: Citrix IT Service Management Connector</li>\n </ul></li>\n <li class=\"li\">Manage Meeting (MS Exchange Server): Helps on-prem users to schedule, reschedule, and cancel meetings.<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_t5f_qsc_wrb\">\n <li class=\"li\">New topic: Manage Meetings EXS (Template)</li>\n <li class=\"li\">Functional dependency: Microsoft Exchange Server</li>\n </ul></li>\n <li class=\"li\">Windows 365 Cloud PC: With this update, any request for Windows 365 Cloud PC would require an approval from manager before getting provisioned.<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_u5f_qsc_wrb\">\n <li class=\"li\">Topic Updated: Windows 365 Cloud PC (Template)</li>\n <li class=\"li\">Flow created for approval: Request Windows 365 Cloud PC</li>\n <li class=\"li\">Catalog Item: Windows 365 Cloud PC</li>\n <li class=\"li\">Functional dependency: Azure AD</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.2.3 - November 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-va-conversations__ul_cpm_44h_4rb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_bns_44h_4rb\">\n <li class=\"li\">Fixes for book Conference Room EXO and EXS topics</li>\n <li class=\"li\">MS Teams Custom control is shipped as active</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_efr_p4h_4rb\">\n <li class=\"li\">Updated Create Change Request and Create Problem topics to show Configuration Item (CI) list</li>\n <li class=\"li\">Updated RSA Token topic to support device entity</li>\n <li class=\"li\">Changes to GuestWifiAccess Topic, Submit a Request, Check IT Ticket Status topics</li>\n <li class=\"li\">Updated content for Troubleshoot MS teams topic block</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.2.0 - October 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-va-conversations__ul_zdl_2vm_2rb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_qzl_kvm_2rb\">\n <li class=\"li\">New topic: Local Admin Access – ACC (Template) - Helps user get admin access on their MAC device. The agent (Agent Client Collector i.e. ACC) running on the user's device provides\n the access automatically.</li>\n <li class=\"li\">New actionable notification: Software Installation</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_izm_mvm_2rb\">\n <li class=\"li\">Add User To Office 365 Group (Template): Add multiple users simultaneously</li>\n <li class=\"li\">Deflection tracker added to below self-service topics:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_jzm_mvm_2rb\">\n <li class=\"li\">Local Admin Access (Template)</li>\n <li class=\"li\">Book Conference Room EXO</li>\n <li class=\"li\">Book Conference Room OnPrem (Template)</li>\n <li class=\"li\">My Assigned Equipment (Template)</li>\n <li class=\"li\">Service Disruptions (Template)</li>\n <li class=\"li\">Open IT Ticket 2.0 (Template)</li>\n <li class=\"li\">VPN Connectivity (Template)</li>\n <li class=\"li\">Check IT Ticket Status (Template)</li>\n <li class=\"li\">Escalate IT Ticket (Template)</li>\n <li class=\"li\">Meeting Room Issues (Template)</li>\n <li class=\"li\">Guest Wifi Access (Template)</li>\n <li class=\"li\">Walk-up Check-in</li>\n <li class=\"li\">Process Approval (Template)</li>\n <li class=\"li\">Submit a request (Template)</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.2 - September 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-va-conversations__ul_zyw_byw_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_gwy_byw_wqb\">\n <li class=\"li\">Windows 365 Cloud PC (Template) topic helps users provision a Windows 365 Cloud PC from Virtual Agent conversation.</li>\n <li class=\"li\">MS Teams custom control: User can fill out all the details of a meeting before checking for availability and setting up the meeting.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_qgp_dyw_wqb\">\n <li class=\"li\">Deflection Tracker added to topics to improve the Virtual Agent Analytics:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_jps_dyw_wqb\">\n <li class=\"li\">Email Setup (Template)</li>\n <li class=\"li\">Repository Access (Template)</li>\n <li class=\"li\">RSA Token (Template)</li>\n <li class=\"li\">Get Zoom Meeting Recording (Template)</li>\n <li class=\"li\">Email Issues (Template)</li>\n <li class=\"li\">Printer Issues (Template)</li>\n <li class=\"li\">Collaboration Applications (Template)</li>\n <li class=\"li\">Hardware Issues (Template)</li>\n <li class=\"li\">Add User to AD Group (Template)</li>\n <li class=\"li\">Remove User from AD Group (Template)</li>\n <li class=\"li\">Create AD Distribution Group (Template)</li>\n <li class=\"li\">Show My AD Group Membership (Template)</li>\n <li class=\"li\">Add Owner to Office 365 Group (Template)</li>\n <li class=\"li\">Remove Office 365 group Owner (Template)</li>\n <li class=\"li\">Create Office 365 Group (Template)</li>\n <li class=\"li\">Add User to Office 365 Group (Template)</li>\n <li class=\"li\">Remove Office 365 group Users (Template)</li>\n <li class=\"li\">Get Office 365 Group Details (Template)</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.4 - July 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-va-conversations__ul_plf_glb_3qb\">\n <li class=\"li\">New: Mapped topics to French and German NLU model intents</li>\n <li class=\"li\">Changed: Actionable notification framework upgrade</li>\n <li class=\"li\">Removed: Manage Distribution List VA topic (Deprecated)</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.4.1 - June 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-va-conversations__ul_wnx_dlb_3qb\">\n <li class=\"li\">New: Topic Block to add MS team meeting link</li>\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-itsm-va-conversations__ul_xnx_dlb_3qb\">\n <li class=\"li\">Create Zoom Meeting Link (Template)</li>\n <li class=\"li\">Set OOO reply Exchange Server (Template)</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.3.1 - May 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-va-conversations__ul_scd_yct_wpb\">\n <li class=\"li\">New: Manage meeting topic to schedule, reschedule and cancel any meeting as a host</li>\n <li class=\"li\">Change: Customisable OOO message for Exchange Server</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.3 - April 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-va-conversations__ul_wqb_s13_ppb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_xqb_s13_ppb\">\n <li class=\"li\">Actionable Notifications<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_yqb_s13_ppb\">\n <li class=\"li\">Approve Topic</li>\n <li class=\"li\">Reject Topic</li>\n <li class=\"li\">Show Details Topic</li>\n </ul></li>\n <li class=\"li\">Hardware Issues Topic</li>\n <li class=\"li\">Incident Auto Resolution and Topic Mapping</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_zqb_s13_ppb\">\n <li class=\"li\">Get Zoom Meeting Recording Topic</li>\n <li class=\"li\">Exchange Online Topics<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_arb_s13_ppb\">\n <li class=\"li\">Set OOO Automatic Reply EXO</li>\n </ul></li>\n <li class=\"li\">Exchange Server Topics<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_brb_s13_ppb\">\n <li class=\"li\">Set OOO Automatic Reply OnPrem</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.3 - March 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-va-conversations__ul_igp_mvn_v4b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_cxs_qvn_v4b\">\n <li class=\"li\">Actionable Notifications<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_t4w_qvn_v4b\">\n <li class=\"li\">Approver - Request Approval Notification</li>\n <li class=\"li\">Approver - Requested Item Approval Notification</li>\n <li class=\"li\">End User - Request Open on Behalf Of</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_s4d_rvn_v4b\">\n <li class=\"li\">Updated existing Get Zoom Meeting Recording topic to provide option for sharing recording to calendar invite attendees.</li>\n <li class=\"li\">Refactored additional topics to leverage Rich Text Editor.</li>\n <li class=\"li\">Flagged Get Password Reset Link topic for deprecation.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.3 - February 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-va-conversations__ul_vjn_py3_p4b\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-itsm-va-conversations__ul_wjn_py3_p4b\">\n <li class=\"li\">Get Zoom Meeting Recording Topic</li>\n <li class=\"li\">Actionable Notifications<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_zfr_wy3_p4b\">\n <li class=\"li\">Incidents<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_ldt_wy3_p4b\">\n <li class=\"li\">Service Desk opened incident on behalf of user</li>\n <li class=\"li\">Knowledge base article attached</li>\n <li class=\"li\">New Comments</li>\n <li class=\"li\">Incident Resolved</li>\n </ul></li>\n <li class=\"li\">Requested Item - Comments</li>\n </ul></li>\n <li class=\"li\">Added support for Incident Auto-Resolution topics</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_xjn_py3_p4b\">\n <li class=\"li\">Refactored existing topics to leverage Rich Text Editor</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.3 - January 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-va-conversations__ul_p1w_hm3_h4b\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-itsm-va-conversations__ul_snw_jm3_h4b\">\n <li class=\"li\">Exchange Online TopicsBook Conference Room EXO</li>\n <li class=\"li\">Exchange Server TopicsBook Conference Room OnPrem</li>\n </ul></li>\n <li class=\"li\">Fixed: Resolved minor translation issues with topics.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.3 - December 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-va-conversations__ul_yv2_mwx_xnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_ppk_mwx_xnb\">\n <li class=\"li\">Microsoft Active Directory Group Management Topics<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_m2y_mwx_xnb\">\n <li class=\"li\">Create Distribution List</li>\n <li class=\"li\">Add User to a Distribution List</li>\n <li class=\"li\">Remove User from a Distribution List</li>\n <li class=\"li\">Show Membership Details</li>\n </ul></li>\n <li class=\"li\">Exchange Online Topics<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_jp1_pwx_xnb\">\n <li class=\"li\">Set Email Auto Reply</li>\n </ul></li>\n <li class=\"li\">Exchange Server Topics<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_obx_pwx_xnb\">\n <li class=\"li\">Set Email Auto Reply</li>\n </ul></li>\n <li class=\"li\">Collaboration Software Troubleshooting Topic</li>\n <li class=\"li\">Topic Blocks<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_cth_rwx_xnb\">\n <li class=\"li\">Add Zoom online meeting link to meeting</li>\n <li class=\"li\">MS Teams Troubleshooting</li>\n <li class=\"li\">Cisco Webex Troubleshooting</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.5 - November 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-va-conversations__ul_qgz_ccf_qnb\">\n <li class=\"li\">Changed: Minor changes to error display messages</li>\n <li class=\"li\">Removed: Search KB topic was removed to prevent conflicts with the Search Fallback topic</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.3 - October 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-va-conversations__ul_kg5_qth_gnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_pkz_qth_gnb\">\n <li class=\"li\">Office 365 Group Management Topics<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_zqp_rth_gnb\">\n <li class=\"li\">Create Office 365 Group</li>\n <li class=\"li\">Add User to Office 365 Group</li>\n <li class=\"li\">Remove Office 365 Users</li>\n <li class=\"li\">Add Owner to Office 365 Group</li>\n <li class=\"li\">Remove Office 365 Group Owner</li>\n <li class=\"li\">Get Office 365 Group Details</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed: Updated existing topics to leverage reference choice input control</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.4 - July 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-itsm-va-conversations__ul_af2_mpp_3mb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-itsm-va-conversations__ul_a3l_mpp_3mb\">\n <li class=\"li\">5 additional intelligent and dynamic conversation flows to improve user experience.</li>\n <li class=\"li\">Pre-built Predictive Intelligence clustering solution definitions to help identify ITSM Virtual Agent conversations that can best support your business.</li>\n <li class=\"li\">ITSM Virtual Agent notifications to automatically notify users on the status of incidents and requests. Full release notes can be found below.\n https://docs.servicenow.com/bundle/paris-release-notes/page/release-notes/it-service-management/itsm-virtual-agent-rn.html</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n \n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # ITSM Virtual Agent Conversations release notes
Version history for the ServiceNow® ITSM Virtual Agent Conversations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.2.4 - May 2025
Fixed minor bugs.
#### Version 9.2.3 - November 2024
Fixed: Error while publishing the "Add Comment To Incident" topic.
#### Version 9.2.2 - August 2024
Fixed: Resolved issue where text input control is sending topic Sys\_Id as plain text instead of prompt.
#### Version 9.2.1 - February 2024
Fixed: Resolved issue where walkup appointment details card was showing invalid date errors
#### Version 9.2.0 - November 2023
Changed: Renamed actionable notification topics to be easier to read.
#### Version 9.1.0 - August 2023
* New:
+ Added available pre-built topics and plugin dependencies content in the Virtual Agent Designer.
+ Added email templates for Issue Auto Resolution.
+ Enabled dialog act for pre-built topics.
* Fixed:
+ Resolved issue with activating actionable notification flows.
+ Updated category for actionable notifications.
+ Updated Schedule Meeting EXO topic to handle multiple user records issue.
#### Version 9.0.1 - May 2023
* New: Enabled AI Search capability to Issue Auto Resolution incident record
* Changed: Refactored topics to use newer message localization method
#### Version 8.2.1 - February 2023
* New:
+ New topic, Manage Meeting EXO v1.0 to help user manage their meeting.
- Schedule a meeting
- Reschedule a meeting
- Cancel one/all meetings
* Changed: Manage Meeting EXO topic has been marked deprecated
#### Version 8.1.2 - November 2022
New: Deflection nodes added to Manage Walk-up (Template) topic to instrument whether the users were helped while using the topic.
#### Version 8.0.1 - August 2022
* New:
+ Self service topic to help users manage their Walk-up check-ins and appointments. 'Manage Walk-up (Template)' will help requesters check in to a queue, or book an in-person/remote
appointments or manage their appointments from Virtual Agent Conversation.
+ Separate topic blocks to take the required action on Walk-up appointments and check-ins
- Walk-up Check-in
- Schedule Walk-up Appointment
- Reschedule Walk-up Appointment
- Cancel Walk-up Appointment
* Changed:
+ Walk-up Check-in (Template) topic and its associated NLU intent has been deprecated.
+ Submit A Request (Template) topic and its associated NLU intent has been deprecated
#### Version 7.1.4 - July 2022
* Fixed:
+ Minor issues with OOB topics fixed
- Walk-up Check-in
- Submit a Request
- Create Office 365 Group
#### Version 7.1.2 - May 2022 (San Diego)
* New:
+ Multi-language support: Mapped ITSM prebuilt topics to new languages supported by ITSM Virtual Agent.
- French Canadian
- Dutch
+ Troubleshoot Slow Computer (Agent Clicent Collector) topic helps end users fix their slow computer using Virtual Agent. Topic is built using Agent Client Collector (ACC) for
automated remediation.
+ Deflection tracker: Deflection tracker added to topics to save time. New deflection tracker has been added to prebuilt topics catering to fulfillers and requester topics.
* Changed:
+ Updated Walk-up Checkin topic to include entity recognition.
+ Updated Manage Meeting (EXO) topic to enable Webex online meeting scheduling, using Manage Meeting topic.
+ Updated Set OOO reply Exchange Online (Template) to include entity recognition to identify the dates when a user will be out of office.
+ Updated Set OOO reply Exchange Server (Template) to include entity recognition to identify the dates when a user will be out of office.
#### Version 6.5.3 - May 2022 (Rome)
* Fixed:
+ Submit a Request:
- Issue with showing images for catalog items on the Virtual Agent bot
- Inactive catalog item being surfaced on search
#### Version 6.4.1 - February 2022
* New: Mapping of ITSM OOB Topics to new Language Models (Spanish, Japanese, Italian, Chinese (Simplified), Brazilian Portuguese & Korean)
* Changed: Updated 'Submit a Request' topic to utilize the new entity and vocabulary source to improve catalog search
#### Version 6.3.4 - December 2021
* New:
+ Provision Citrix Desktop/Application: Helps users get a new Citrix desktop or applications provisioned.
- New topics:
* Provision Citrix Desktop/Apps (Template)
* \_citrix\_workspace\_provision\_
- New Notification: Citrix provision notification
- Functional dependency: Citrix IT Service Management Connector
+ Manage Meeting (MS Exchange Server): Helps on-prem users to schedule, reschedule, and cancel meetings.
- New topic: Manage Meetings EXS (Template)
- Functional dependency: Microsoft Exchange Server
+ Windows 365 Cloud PC: With this update, any request for Windows 365 Cloud PC would require an approval from manager before getting provisioned.
- Topic Updated: Windows 365 Cloud PC (Template)
- Flow created for approval: Request Windows 365 Cloud PC
- Catalog Item: Windows 365 Cloud PC
- Functional dependency: Azure AD
#### Version 6.2.3 - November 2021
* Fixed:
+ Fixes for book Conference Room EXO and EXS topics
+ MS Teams Custom control is shipped as active
* Changed:
+ Updated Create Change Request and Create Problem topics to show Configuration Item (CI) list
+ Updated RSA Token topic to support device entity
+ Changes to GuestWifiAccess Topic, Submit a Request, Check IT Ticket Status topics
+ Updated content for Troubleshoot MS teams topic block
#### Version 6.2.0 - October 2021
* New:
+ New topic: Local Admin Access – ACC (Template) - Helps user get admin access on their MAC device. The agent (Agent Client Collector i.e. ACC) running on the user's device provides
the access automatically.
+ New actionable notification: Software Installation
* Changed:
+ Add User To Office 365 Group (Template): Add multiple users simultaneously
+ Deflection tracker added to below self-service topics:
- Local Admin Access (Template)
- Book Conference Room EXO
- Book Conference Room OnPrem (Template)
- My Assigned Equipment (Template)
- Service Disruptions (Template)
- Open IT Ticket 2.0 (Template)
- VPN Connectivity (Template)
- Check IT Ticket Status (Template)
- Escalate IT Ticket (Template)
- Meeting Room Issues (Template)
- Guest Wifi Access (Template)
- Walk-up Check-in
- Process Approval (Template)
- Submit a request (Template)
#### Version 6.1.2 - September 2021
* New:
+ Windows 365 Cloud PC (Template) topic helps users provision a Windows 365 Cloud PC from Virtual Agent conversation.
+ MS Teams custom control: User can fill out all the details of a meeting before checking for availability and setting up the meeting.
* Changed:
+ Deflection Tracker added to topics to improve the Virtual Agent Analytics:
- Email Setup (Template)
- Repository Access (Template)
- RSA Token (Template)
- Get Zoom Meeting Recording (Template)
- Email Issues (Template)
- Printer Issues (Template)
- Collaboration Applications (Template)
- Hardware Issues (Template)
- Add User to AD Group (Template)
- Remove User from AD Group (Template)
- Create AD Distribution Group (Template)
- Show My AD Group Membership (Template)
- Add Owner to Office 365 Group (Template)
- Remove Office 365 group Owner (Template)
- Create Office 365 Group (Template)
- Add User to Office 365 Group (Template)
- Remove Office 365 group Users (Template)
- Get Office 365 Group Details (Template)
#### Version 6.0.4 - July 2021
* New: Mapped topics to French and German NLU model intents
* Changed: Actionable notification framework upgrade
* Removed: Manage Distribution List VA topic (Deprecated)
#### Version 5.4.1 - June 2021
* New: Topic Block to add MS team meeting link
* Changed:
+ Create Zoom Meeting Link (Template)
+ Set OOO reply Exchange Server (Template)
#### Version 5.3.1 - May 2021
* New: Manage meeting topic to schedule, reschedule and cancel any meeting as a host
* Change: Customisable OOO message for Exchange Server
#### Version 5.2.3 - April 2021
* New:
+ Actionable Notifications
- Approve Topic
- Reject Topic
- Show Details Topic
+ Hardware Issues Topic
+ Incident Auto Resolution and Topic Mapping
* Changed:
+ Get Zoom Meeting Recording Topic
+ Exchange Online Topics
- Set OOO Automatic Reply EXO
+ Exchange Server Topics
- Set OOO Automatic Reply OnPrem
#### Version 5.1.3 - March 2021
* New:
+ Actionable Notifications
- Approver - Request Approval Notification
- Approver - Requested Item Approval Notification
- End User - Request Open on Behalf Of
* Changed:
+ Updated existing Get Zoom Meeting Recording topic to provide option for sharing recording to calendar invite attendees.
+ Refactored additional topics to leverage Rich Text Editor.
+ Flagged Get Password Reset Link topic for deprecation.
#### Version 5.0.3 - February 2021
* New:
+ Get Zoom Meeting Recording Topic
+ Actionable Notifications
- Incidents
* Service Desk opened incident on behalf of user
* Knowledge base article attached
* New Comments
* Incident Resolved
- Requested Item - Comments
+ Added support for Incident Auto-Resolution topics
* Changed:
+ Refactored existing topics to leverage Rich Text Editor
#### Version 4.2.3 - January 2021
* New:
+ Exchange Online TopicsBook Conference Room EXO
+ Exchange Server TopicsBook Conference Room OnPrem
* Fixed: Resolved minor translation issues with topics.
#### Version 4.1.3 - December 2020
* New:
+ Microsoft Active Directory Group Management Topics
- Create Distribution List
- Add User to a Distribution List
- Remove User from a Distribution List
- Show Membership Details
+ Exchange Online Topics
- Set Email Auto Reply
+ Exchange Server Topics
- Set Email Auto Reply
+ Collaboration Software Troubleshooting Topic
+ Topic Blocks
- Add Zoom online meeting link to meeting
- MS Teams Troubleshooting
- Cisco Webex Troubleshooting
#### Version 4.0.5 - November 2020
* Changed: Minor changes to error display messages
* Removed: Search KB topic was removed to prevent conflicts with the Search Fallback topic
#### Version 4.0.3 - October 2020
* New:
+ Office 365 Group Management Topics
- Create Office 365 Group
- Add User to Office 365 Group
- Remove Office 365 Users
- Add Owner to Office 365 Group
- Remove Office 365 Group Owner
- Get Office 365 Group Details
* Changed: Updated existing topics to leverage reference choice input control
#### Version 3.0.4 - July 2020
* New:
+ 5 additional intelligent and dynamic conversation flows to improve user experience.
+ Pre-built Predictive Intelligence clustering solution definitions to help identify ITSM Virtual Agent conversations that can best support your business.
+ ITSM Virtual Agent notifications to automatically notify users on the status of incidents and requests. Full release notes can be found below.
https://docs.servicenow.com/bundle/paris-release-notes/page/release-notes/it-service-management/itsm-virtual-agent-rn.html
| ---
title: ITSM Virtual Agent Conversations release notes
description: "Version history for the ServiceNow\xAE ITSM Virtual Agent Conversations\
\ on the ServiceNow Store."
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# ITSM Virtual Agent Conversations release notes
Version history for the ServiceNow® ITSM Virtual Agent Conversations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.2.4 - May 2025
Fixed minor bugs.
#### Version 9.2.3 - November 2024
Fixed: Error while publishing the "Add Comment To Incident" topic.
#### Version 9.2.2 - August 2024
Fixed: Resolved issue where text input control is sending topic Sys\_Id as plain text instead of prompt.
#### Version 9.2.1 - February 2024
Fixed: Resolved issue where walkup appointment details card was showing invalid date errors
#### Version 9.2.0 - November 2023
Changed: Renamed actionable notification topics to be easier to read.
#### Version 9.1.0 - August 2023
* New:
+ Added available pre-built topics and plugin dependencies content in the Virtual Agent Designer.
+ Added email templates for Issue Auto Resolution.
+ Enabled dialog act for pre-built topics.
* Fixed:
+ Resolved issue with activating actionable notification flows.
+ Updated category for actionable notifications.
+ Updated Schedule Meeting EXO topic to handle multiple user records issue.
#### Version 9.0.1 - May 2023
* New: Enabled AI Search capability to Issue Auto Resolution incident record
* Changed: Refactored topics to use newer message localization method
#### Version 8.2.1 - February 2023
* New:
+ New topic, Manage Meeting EXO v1.0 to help user manage their meeting.
- Schedule a meeting
- Reschedule a meeting
- Cancel one/all meetings
* Changed: Manage Meeting EXO topic has been marked deprecated
#### Version 8.1.2 - November 2022
New: Deflection nodes added to Manage Walk-up (Template) topic to instrument whether the users were helped while using the topic.
#### Version 8.0.1 - August 2022
* New:
+ Self service topic to help users manage their Walk-up check-ins and appointments. 'Manage Walk-up (Template)' will help requesters check in to a queue, or book an in-person/remote
appointments or manage their appointments from Virtual Agent Conversation.
+ Separate topic blocks to take the required action on Walk-up appointments and check-ins
- Walk-up Check-in
- Schedule Walk-up Appointment
- Reschedule Walk-up Appointment
- Cancel Walk-up Appointment
* Changed:
+ Walk-up Check-in (Template) topic and its associated NLU intent has been deprecated.
+ Submit A Request (Template) topic and its associated NLU intent has been deprecated
#### Version 7.1.4 - July 2022
* Fixed:
+ Minor issues with OOB topics fixed
- Walk-up Check-in
- Submit a Request
- Create Office 365 Group
#### Version 7.1.2 - May 2022 (San Diego)
* New:
+ Multi-language support: Mapped ITSM prebuilt topics to new languages supported by ITSM Virtual Agent.
- French Canadian
- Dutch
+ Troubleshoot Slow Computer (Agent Clicent Collector) topic helps end users fix their slow computer using Virtual Agent. Topic is built using Agent Client Collector (ACC) for
automated remediation.
+ Deflection tracker: Deflection tracker added to topics to save time. New deflection tracker has been added to prebuilt topics catering to fulfillers and requester topics.
* Changed:
+ Updated Walk-up Checkin topic to include entity recognition.
+ Updated Manage Meeting (EXO) topic to enable Webex online meeting scheduling, using Manage Meeting topic.
+ Updated Set OOO reply Exchange Online (Template) to include entity recognition to identify the dates when a user will be out of office.
+ Updated Set OOO reply Exchange Server (Template) to include entity recognition to identify the dates when a user will be out of office.
#### Version 6.5.3 - May 2022 (Rome)
* Fixed:
+ Submit a Request:
- Issue with showing images for catalog items on the Virtual Agent bot
- Inactive catalog item being surfaced on search
#### Version 6.4.1 - February 2022
* New: Mapping of ITSM OOB Topics to new Language Models (Spanish, Japanese, Italian, Chinese (Simplified), Brazilian Portuguese & Korean)
* Changed: Updated 'Submit a Request' topic to utilize the new entity and vocabulary source to improve catalog search
#### Version 6.3.4 - December 2021
* New:
+ Provision Citrix Desktop/Application: Helps users get a new Citrix desktop or applications provisioned.
- New topics:
* Provision Citrix Desktop/Apps (Template)
* \_citrix\_workspace\_provision\_
- New Notification: Citrix provision notification
- Functional dependency: Citrix IT Service Management Connector
+ Manage Meeting (MS Exchange Server): Helps on-prem users to schedule, reschedule, and cancel meetings.
- New topic: Manage Meetings EXS (Template)
- Functional dependency: Microsoft Exchange Server
+ Windows 365 Cloud PC: With this update, any request for Windows 365 Cloud PC would require an approval from manager before getting provisioned.
- Topic Updated: Windows 365 Cloud PC (Template)
- Flow created for approval: Request Windows 365 Cloud PC
- Catalog Item: Windows 365 Cloud PC
- Functional dependency: Azure AD
#### Version 6.2.3 - November 2021
* Fixed:
+ Fixes for book Conference Room EXO and EXS topics
+ MS Teams Custom control is shipped as active
* Changed:
+ Updated Create Change Request and Create Problem topics to show Configuration Item (CI) list
+ Updated RSA Token topic to support device entity
+ Changes to GuestWifiAccess Topic, Submit a Request, Check IT Ticket Status topics
+ Updated content for Troubleshoot MS teams topic block
#### Version 6.2.0 - October 2021
* New:
+ New topic: Local Admin Access – ACC (Template) - Helps user get admin access on their MAC device. The agent (Agent Client Collector i.e. ACC) running on the user's device provides
the access automatically.
+ New actionable notification: Software Installation
* Changed:
+ Add User To Office 365 Group (Template): Add multiple users simultaneously
+ Deflection tracker added to below self-service topics:
- Local Admin Access (Template)
- Book Conference Room EXO
- Book Conference Room OnPrem (Template)
- My Assigned Equipment (Template)
- Service Disruptions (Template)
- Open IT Ticket 2.0 (Template)
- VPN Connectivity (Template)
- Check IT Ticket Status (Template)
- Escalate IT Ticket (Template)
- Meeting Room Issues (Template)
- Guest Wifi Access (Template)
- Walk-up Check-in
- Process Approval (Template)
- Submit a request (Template)
#### Version 6.1.2 - September 2021
* New:
+ Windows 365 Cloud PC (Template) topic helps users provision a Windows 365 Cloud PC from Virtual Agent conversation.
+ MS Teams custom control: User can fill out all the details of a meeting before checking for availability and setting up the meeting.
* Changed:
+ Deflection Tracker added to topics to improve the Virtual Agent Analytics:
- Email Setup (Template)
- Repository Access (Template)
- RSA Token (Template)
- Get Zoom Meeting Recording (Template)
- Email Issues (Template)
- Printer Issues (Template)
- Collaboration Applications (Template)
- Hardware Issues (Template)
- Add User to AD Group (Template)
- Remove User from AD Group (Template)
- Create AD Distribution Group (Template)
- Show My AD Group Membership (Template)
- Add Owner to Office 365 Group (Template)
- Remove Office 365 group Owner (Template)
- Create Office 365 Group (Template)
- Add User to Office 365 Group (Template)
- Remove Office 365 group Users (Template)
- Get Office 365 Group Details (Template)
#### Version 6.0.4 - July 2021
* New: Mapped topics to French and German NLU model intents
* Changed: Actionable notification framework upgrade
* Removed: Manage Distribution List VA topic (Deprecated)
#### Version 5.4.1 - June 2021
* New: Topic Block to add MS team meeting link
* Changed:
+ Create Zoom Meeting Link (Template)
+ Set OOO reply Exchange Server (Template)
#### Version 5.3.1 - May 2021
* New: Manage meeting topic to schedule, reschedule and cancel any meeting as a host
* Change: Customisable OOO message for Exchange Server
#### Version 5.2.3 - April 2021
* New:
+ Actionable Notifications
- Approve Topic
- Reject Topic
- Show Details Topic
+ Hardware Issues Topic
+ Incident Auto Resolution and Topic Mapping
* Changed:
+ Get Zoom Meeting Recording Topic
+ Exchange Online Topics
- Set OOO Automatic Reply EXO
+ Exchange Server Topics
- Set OOO Automatic Reply OnPrem
#### Version 5.1.3 - March 2021
* New:
+ Actionable Notifications
- Approver - Request Approval Notification
- Approver - Requested Item Approval Notification
- End User - Request Open on Behalf Of
* Changed:
+ Updated existing Get Zoom Meeting Recording topic to provide option for sharing recording to calendar invite attendees.
+ Refactored additional topics to leverage Rich Text Editor.
+ Flagged Get Password Reset Link topic for deprecation.
#### Version 5.0.3 - February 2021
* New:
+ Get Zoom Meeting Recording Topic
+ Actionable Notifications
- Incidents
* Service Desk opened incident on behalf of user
* Knowledge base article attached
* New Comments
* Incident Resolved
- Requested Item - Comments
+ Added support for Incident Auto-Resolution topics
* Changed:
+ Refactored existing topics to leverage Rich Text Editor
#### Version 4.2.3 - January 2021
* New:
+ Exchange Online TopicsBook Conference Room EXO
+ Exchange Server TopicsBook Conference Room OnPrem
* Fixed: Resolved minor translation issues with topics.
#### Version 4.1.3 - December 2020
* New:
+ Microsoft Active Directory Group Management Topics
- Create Distribution List
- Add User to a Distribution List
- Remove User from a Distribution List
- Show Membership Details
+ Exchange Online Topics
- Set Email Auto Reply
+ Exchange Server Topics
- Set Email Auto Reply
+ Collaboration Software Troubleshooting Topic
+ Topic Blocks
- Add Zoom online meeting link to meeting
- MS Teams Troubleshooting
- Cisco Webex Troubleshooting
#### Version 4.0.5 - November 2020
* Changed: Minor changes to error display messages
* Removed: Search KB topic was removed to prevent conflicts with the Search Fallback topic
#### Version 4.0.3 - October 2020
* New:
+ Office 365 Group Management Topics
- Create Office 365 Group
- Add User to Office 365 Group
- Remove Office 365 Users
- Add Owner to Office 365 Group
- Remove Office 365 Group Owner
- Get Office 365 Group Details
* Changed: Updated existing topics to leverage reference choice input control
#### Version 3.0.4 - July 2020
* New:
+ 5 additional intelligent and dynamic conversation flows to improve user experience.
+ Pre-built Predictive Intelligence clustering solution definitions to help identify ITSM Virtual Agent conversations that can best support your business.
+ ITSM Virtual Agent notifications to automatically notify users on the status of incidents and requests. Full release notes can be found below.
https://docs.servicenow.com/bundle/paris-release-notes/page/release-notes/it-service-management/itsm-virtual-agent-rn.html
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-advanced-recommended-actions.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-advanced-recommended-actions.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-advanced-recommended-actions.html | Advanced Recommended actions for ITSM release notes | Version history for the ITSM Recommended Actions for ITSM - Advanced application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-advanced-recommended-actions.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-advanced-recommended-actions.html"><body id="store-rn-itsm-advanced-recommended-actions"><main role="main"><article role="article" class="dita" id="store-rn-itsm-advanced-recommended-actions" aria-labelledby="title_store-rn-itsm-advanced-recommended-actions">
<h1 class="title topictitle1" id="title_store-rn-itsm-advanced-recommended-actions">Advanced Recommended actions for ITSM release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM Recommended Actions for ITSM - Advanced application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-advanced-recommended-actions__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d200143e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 8.0.2 - August 2025</dt>
<dd class="dd">Fixed minor issues.</dd>
<dt class="dt dlterm">Version 8.0.1 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-advanced-recommended-actions__latest-store-rn-itsm-advanced-recommended-actions"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Using Task Intelligence: <ul class="ul">
<li class="li">Recommends similar incidents to propose a major incident</li>
<li class="li">Recommends similar active major incidents which the current incident can be linked to</li>
</ul>
</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Enabled full-view search</li>
<li class="li">Reduced loading times for opening and attaching KB articles</li>
<li class="li">UI button for attaching KB articles renamed "Attach and add link in comment"</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 7.0.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">New Recommended Action and scripted resource generator to surface similar Problems on Incident</li>
<li class="li">New Recommended Action and scripted resource generator to surface similar Change Requests on Incident</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.1.3 - August 2024</dt>
<dd class="dd">No changes. Bumped up for dependency change.</dd>
<dt class="dt dlterm">Version 5.0.0 - May 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 4.2.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Now view one or more recommendations within the field on SOW</li>
<li class="li">Now Genius results and AI search results for KB articles can be seen in recommendations panel.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.1.0 - November 2023</dt>
<dd class="dd">No changes. Release version due to a dependent app version upgrade.</dd>
<dt class="dt dlterm">Version 4.0.0 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Changes in Recommended Actions</li>
<li class="li">Changes in Task Intelligence Admin Console</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.0 - September 2023</dt>
<dd class="dd">Changed: Version number update for dependent app version</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2023</dt>
<dd class="dd">Recommended Actions for ITSM - Advanced app provides contextual and actionable real-time recommendations for Service Operations Workspace along with workspace configurations
that show recommendations in the contextual side panel and form fields.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-advanced-recommended-actions.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-advanced-recommended-actions.html\"><body id=\"store-rn-itsm-advanced-recommended-actions\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-advanced-recommended-actions\" aria-labelledby=\"title_store-rn-itsm-advanced-recommended-actions\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-advanced-recommended-actions\">Advanced Recommended actions for ITSM release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITSM Recommended Actions for ITSM - Advanced application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-advanced-recommended-actions__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d200143e56\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 8.0.2 - August 2025</dt>\n <dd class=\"dd\">Fixed minor issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-advanced-recommended-actions__latest-store-rn-itsm-advanced-recommended-actions\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Using Task Intelligence: <ul class=\"ul\">\n <li class=\"li\">Recommends similar incidents to propose a major incident</li>\n <li class=\"li\">Recommends similar active major incidents which the current incident can be linked to</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Enabled full-view search</li>\n <li class=\"li\">Reduced loading times for opening and attaching KB articles</li>\n <li class=\"li\">UI button for attaching KB articles renamed "Attach and add link in comment"</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.0 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">New Recommended Action and scripted resource generator to surface similar Problems on Incident</li>\n <li class=\"li\">New Recommended Action and scripted resource generator to surface similar Change Requests on Incident</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.3 - August 2024</dt>\n <dd class=\"dd\">No changes. Bumped up for dependency change.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - May 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Now view one or more recommendations within the field on SOW</li>\n <li class=\"li\">Now Genius results and AI search results for KB articles can be seen in recommendations panel.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - November 2023</dt>\n <dd class=\"dd\">No changes. Release version due to a dependent app version upgrade.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Changes in Recommended Actions</li>\n <li class=\"li\">Changes in Task Intelligence Admin Console</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - September 2023</dt>\n <dd class=\"dd\">Changed: Version number update for dependent app version</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2023</dt>\n <dd class=\"dd\">Recommended Actions for ITSM - Advanced app provides contextual and actionable real-time recommendations for Service Operations Workspace along with workspace configurations\n that show recommendations in the contextual side panel and form fields.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Advanced Recommended actions for ITSM release notes
Version history for the ITSM Recommended Actions for ITSM - Advanced application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.0.2 - August 2025
Fixed minor issues.
#### Version 8.0.1 - May 2025
* New:
+ Using Task Intelligence:
- Recommends similar incidents to propose a major incident
- Recommends similar active major incidents which the current incident can be linked to
* Changed:
+ Enabled full-view search
+ Reduced loading times for opening and attaching KB articles
+ UI button for attaching KB articles renamed "Attach and add link in comment"
#### Version 7.0.0 - November 2024
* New:
+ New Recommended Action and scripted resource generator to surface similar Problems on Incident
+ New Recommended Action and scripted resource generator to surface similar Change Requests on Incident
#### Version 5.1.3 - August 2024
No changes. Bumped up for dependency change.
#### Version 5.0.0 - May 2024
Minor fixes.
#### Version 4.2.0 - February 2024
* Changed:
+ Now view one or more recommendations within the field on SOW
+ Now Genius results and AI search results for KB articles can be seen in recommendations panel.
#### Version 4.1.0 - November 2023
No changes. Release version due to a dependent app version upgrade.
#### Version 4.0.0 - November 2023
* New:
+ Changes in Recommended Actions
+ Changes in Task Intelligence Admin Console
#### Version 3.1.0 - September 2023
Changed: Version number update for dependent app version
#### Version 3.0.0 - August 2023
Recommended Actions for ITSM - Advanced app provides contextual and actionable real-time recommendations for Service Operations Workspace along with workspace configurations
that show recommendations in the contextual side panel and form fields.
| ---
title: Advanced Recommended actions for ITSM release notes
description: Version history for the ITSM Recommended Actions for ITSM - Advanced
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Advanced Recommended actions for ITSM release notes
Version history for the ITSM Recommended Actions for ITSM - Advanced application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.0.2 - August 2025
Fixed minor issues.
#### Version 8.0.1 - May 2025
* New:
+ Using Task Intelligence:
- Recommends similar incidents to propose a major incident
- Recommends similar active major incidents which the current incident can be linked to
* Changed:
+ Enabled full-view search
+ Reduced loading times for opening and attaching KB articles
+ UI button for attaching KB articles renamed "Attach and add link in comment"
#### Version 7.0.0 - November 2024
* New:
+ New Recommended Action and scripted resource generator to surface similar Problems on Incident
+ New Recommended Action and scripted resource generator to surface similar Change Requests on Incident
#### Version 5.1.3 - August 2024
No changes. Bumped up for dependency change.
#### Version 5.0.0 - May 2024
Minor fixes.
#### Version 4.2.0 - February 2024
* Changed:
+ Now view one or more recommendations within the field on SOW
+ Now Genius results and AI search results for KB articles can be seen in recommendations panel.
#### Version 4.1.0 - November 2023
No changes. Release version due to a dependent app version upgrade.
#### Version 4.0.0 - November 2023
* New:
+ Changes in Recommended Actions
+ Changes in Task Intelligence Admin Console
#### Version 3.1.0 - September 2023
Changed: Version number update for dependent app version
#### Version 3.0.0 - August 2023
Recommended Actions for ITSM - Advanced app provides contextual and actionable real-time recommendations for Service Operations Workspace along with workspace configurations
that show recommendations in the contextual side panel and form fields.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-agent-client-collector-investigation.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-agent-client-collector-investigation.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-agent-client-collector-investigation.html | Agent Client Collector for Investigation release notes | Version history for the ITSM Agent Client Collector for Investigation on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-agent-client-collector-investigation.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-agent-client-collector-investigation.html"><body id="store-rn-itsm-agent-client-collector-investigation"><main role="main"><article role="article" class="dita" id="store-rn-itsm-agent-client-collector-investigation" aria-labelledby="title_store-rn-itsm-agent-client-collector-investigation">
<h1 class="title topictitle1" id="title_store-rn-itsm-agent-client-collector-investigation">Agent Client Collector for Investigation release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM Agent Client Collector for Investigation on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-agent-client-collector-investigation__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d570039e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 8.0.0 - August 2025</dt>
<dd class="dd">No changes.</dd>
<dt class="dt dlterm">Version 7.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-agent-client-collector-investigation__latest-store-itsm-agent-client-collector-investigation">No changes.</dd>
<dt class="dt dlterm">Version 7.0.0 - February 2025</dt>
<dd class="dd">No changes.</dd>
<dt class="dt dlterm">Version 6.1.0 - November 2024</dt>
<dd class="dd">No changes.</dd>
<dt class="dt dlterm">Version 5.1.0 - August 2024</dt>
<dd class="dd">No changes. Bumped up for dependency change.</dd>
<dt class="dt dlterm">Version 4.2.0 - February 2024</dt>
<dd class="dd">No updates since last release.</dd>
<dt class="dt dlterm">Version 4.1.0 - November 2023</dt>
<dd class="dd">Fixed allow list signing issue with the ACCF 3.1.1 version.</dd>
<dt class="dt dlterm">Version 4.0.0 - November 2023</dt>
<dd class="dd">New: Link into DEX console while investigating a CI.</dd>
<dt class="dt dlterm">Version 3.1.0 - September 2023</dt>
<dd class="dd">Changed: Version number update for dependent app version</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2023</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 2.1.2 - May 2023</dt>
<dd class="dd">New: Includes support for remedial actions.</dd>
<dt class="dt dlterm">Version 2.0.1 - March 2023</dt>
<dd class="dd">Fixed - Minor fixes</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-agent-client-collector-investigation__ul_gn4_5nc_mxb">
<li class="li">Visibility for when metrics exceed pre-set warning and critical threshold level</li>
<li class="li">Additional system information metrics</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.4 - January 2023</dt>
<dd class="dd">Fixed - Added explicit plugin dependency on 'Agent Client Collector Framework'</dd>
<dt class="dt dlterm">Version 1.3.1 - November 2022</dt>
<dd class="dd">Fixes</dd>
<dt class="dt dlterm">Version 1.2.4 - August 2022</dt>
<dd class="dd">The Agent Client Collector for Investigation application enables you to retrieve and capture metrics data for the affected CIs. You can enrich an incident with system details and metrics from your devices and servers to
streamline investigations and accelerate incident resolution.</dd>
</dl>
</section>
</div>
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} | # Agent Client Collector for Investigation release notes
Version history for the ITSM Agent Client Collector for Investigation on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.0.0 - August 2025
No changes.
#### Version 7.1.0 - May 2025
No changes.
#### Version 7.0.0 - February 2025
No changes.
#### Version 6.1.0 - November 2024
No changes.
#### Version 5.1.0 - August 2024
No changes. Bumped up for dependency change.
#### Version 4.2.0 - February 2024
No updates since last release.
#### Version 4.1.0 - November 2023
Fixed allow list signing issue with the ACCF 3.1.1 version.
#### Version 4.0.0 - November 2023
New: Link into DEX console while investigating a CI.
#### Version 3.1.0 - September 2023
Changed: Version number update for dependent app version
#### Version 3.0.0 - August 2023
Minor bug fixes.
#### Version 2.1.2 - May 2023
New: Includes support for remedial actions.
#### Version 2.0.1 - March 2023
Fixed - Minor fixes
#### Version 2.0.0 - February 2023
* New:
+ Visibility for when metrics exceed pre-set warning and critical threshold level
+ Additional system information metrics
#### Version 1.3.4 - January 2023
Fixed - Added explicit plugin dependency on 'Agent Client Collector Framework'
#### Version 1.3.1 - November 2022
Fixes
#### Version 1.2.4 - August 2022
The Agent Client Collector for Investigation application enables you to retrieve and capture metrics data for the affected CIs. You can enrich an incident with system details and metrics from your devices and servers to
streamline investigations and accelerate incident resolution.
| ---
title: Agent Client Collector for Investigation release notes
description: Version history for the ITSM Agent Client Collector for Investigation
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Agent Client Collector for Investigation release notes
Version history for the ITSM Agent Client Collector for Investigation on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.0.0 - August 2025
No changes.
#### Version 7.1.0 - May 2025
No changes.
#### Version 7.0.0 - February 2025
No changes.
#### Version 6.1.0 - November 2024
No changes.
#### Version 5.1.0 - August 2024
No changes. Bumped up for dependency change.
#### Version 4.2.0 - February 2024
No updates since last release.
#### Version 4.1.0 - November 2023
Fixed allow list signing issue with the ACCF 3.1.1 version.
#### Version 4.0.0 - November 2023
New: Link into DEX console while investigating a CI.
#### Version 3.1.0 - September 2023
Changed: Version number update for dependent app version
#### Version 3.0.0 - August 2023
Minor bug fixes.
#### Version 2.1.2 - May 2023
New: Includes support for remedial actions.
#### Version 2.0.1 - March 2023
Fixed - Minor fixes
#### Version 2.0.0 - February 2023
* New:
+ Visibility for when metrics exceed pre-set warning and critical threshold level
+ Additional system information metrics
#### Version 1.3.4 - January 2023
Fixed - Added explicit plugin dependency on 'Agent Client Collector Framework'
#### Version 1.3.1 - November 2022
Fixes
#### Version 1.2.4 - August 2022
The Agent Client Collector for Investigation application enables you to retrieve and capture metrics data for the affected CIs. You can enrich an incident with system details and metrics from your devices and servers to
streamline investigations and accelerate incident resolution.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-agent-forecast.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-agent-forecast.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-agent-forecast.html | Agent Forecast release notes | Version history for the Agent Forecast application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-agent-forecast.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-agent-forecast.html"><body id="store-rn-itsm-agent-forecast"><main role="main"><article role="article" class="dita" id="store-rn-itsm-agent-forecast" aria-labelledby="title_store-rn-itsm-agent-forecast">
<h1 class="title topictitle1" id="title_store-rn-itsm-agent-forecast">Agent Forecast release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Agent Forecast application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-agent-forecast__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d568677e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.6.3 - June 2025</dt>
<dd class="dd" id="store-rn-itsm-agent-forecast__latest-store-rn-itsm-agent-forecast">Fixed: Minor issues.</dd>
<dt class="dt dlterm">Version 5.6.2 - May 2025</dt>
<dd class="dd">Fixed: Minor issues.</dd>
<dt class="dt dlterm">Version 5.6.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-agent-forecast__ul_gfl_5p2_ddc">
<li class="li">Minor issues</li>
<li class="li">Security improvements</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.4.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Minor fixes</li>
<li class="li">Addressed accessibility issues</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.2.0 - November 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 5.1.0 - August 2023</dt>
<dd class="dd">Fixed: Minor fixes.</dd>
<dt class="dt dlterm">Version 5.0.0 - May 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-agent-forecast__ul_owp_q1f_gxb">
<li class="li">Changed:<ul class="ul" id="store-rn-itsm-agent-forecast__ul_hff_jzx_dzb">
<li class="li">Create volume forecast at daily interval up to a year (52 weeks).</li>
<li class="li">Option to create generate volume forecast at 15, 30, and 60 minute intervals.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.2.0 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-agent-forecast__ul_d2q_kl5_gwb">
<li class="li">Major fixes</li>
<li class="li">Changed: Default algorithm set to Seasonal Trend Loess (STL)</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.2 - March 2022</dt>
<dd class="dd">New: Initial release for San Diego</dd>
<dt class="dt dlterm">Version 3.0.0 - February 2022</dt>
<dd class="dd">Demand forecasting for workforce optimization</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Agent Forecast release notes
Version history for the Agent Forecast application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.6.3 - June 2025
Fixed: Minor issues.
#### Version 5.6.2 - May 2025
Fixed: Minor issues.
#### Version 5.6.0 - November 2024
* Fixed:
+ Minor issues
+ Security improvements
#### Version 5.4.0 - May 2024
* Minor fixes
* Addressed accessibility issues
#### Version 5.2.0 - November 2023
Minor fixes.
#### Version 5.1.0 - August 2023
Fixed: Minor fixes.
#### Version 5.0.0 - May 2023
* Changed:
+ Create volume forecast at daily interval up to a year (52 weeks).
+ Option to create generate volume forecast at 15, 30, and 60 minute intervals.
#### Version 4.2.0 - February 2023
* Major fixes
* Changed: Default algorithm set to Seasonal Trend Loess (STL)
#### Version 3.0.2 - March 2022
New: Initial release for San Diego
#### Version 3.0.0 - February 2022
Demand forecasting for workforce optimization
| ---
title: Agent Forecast release notes
description: Version history for the Agent Forecast application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Agent Forecast release notes
Version history for the Agent Forecast application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.6.3 - June 2025
Fixed: Minor issues.
#### Version 5.6.2 - May 2025
Fixed: Minor issues.
#### Version 5.6.0 - November 2024
* Fixed:
+ Minor issues
+ Security improvements
#### Version 5.4.0 - May 2024
* Minor fixes
* Addressed accessibility issues
#### Version 5.2.0 - November 2023
Minor fixes.
#### Version 5.1.0 - August 2023
Fixed: Minor fixes.
#### Version 5.0.0 - May 2023
* Changed:
+ Create volume forecast at daily interval up to a year (52 weeks).
+ Option to create generate volume forecast at 15, 30, and 60 minute intervals.
#### Version 4.2.0 - February 2023
* Major fixes
* Changed: Default algorithm set to Seasonal Trend Loess (STL)
#### Version 3.0.2 - March 2022
New: Initial release for San Diego
#### Version 3.0.0 - February 2022
Demand forecasting for workforce optimization
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-analytics.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-analytics.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-analytics.html | ITSM Analytics release notes | Version history for the ITSM Analytics on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-analytics.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-analytics.html"><body id="store-rn-itsm-analytics"><main role="main"><article role="article" class="dita" id="store-rn-itsm-analytics" aria-labelledby="title_store-rn-itsm-analytics">
<h1 class="title topictitle1" id="title_store-rn-itsm-analytics"><span class="ph">ITSM</span> Analytics release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ITSM</span> Analytics on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-analytics__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d41055e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.1.2 - August 2025</dt>
<dd class="dd">Fixed in this release: Fixed issues with generating breakdowns associated to Requested Item indicator source (sc_catalog).</dd>
<dt class="dt dlterm">Version 3.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-analytics__latest-store-rn-itsm-analytics">Fixed: Issues with Data Collection jobs for Walk-up Experience indicators.</dd>
<dt class="dt dlterm">Version 1.0.0 - May 2024</dt>
<dd class="dd">ITSM Analytics is a package of all the ITSM related operational KPIs, data visualization and dashboard. Helps you understand the performance of your key processes defined around ITSM
capabilities. Base system has dashboard template for Incident, Problem, Change, Request, Service Catalog, Major Incident, Interaction, On-call, Walk-up and Password Reset.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-analytics.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-analytics.html\"><body id=\"store-rn-itsm-analytics\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-analytics\" aria-labelledby=\"title_store-rn-itsm-analytics\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-analytics\"><span class=\"ph\">ITSM</span> Analytics release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITSM</span> Analytics on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-analytics__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d41055e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.1.2 - August 2025</dt>\n <dd class=\"dd\">Fixed in this release: Fixed issues with generating breakdowns associated to Requested Item indicator source (sc_catalog).</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-analytics__latest-store-rn-itsm-analytics\">Fixed: Issues with Data Collection jobs for Walk-up Experience indicators.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - May 2024</dt>\n <dd class=\"dd\">ITSM Analytics is a package of all the ITSM related operational KPIs, data visualization and dashboard. Helps you understand the performance of your key processes defined around ITSM\n capabilities. Base system has dashboard template for Incident, Problem, Change, Request, Service Catalog, Major Incident, Interaction, On-call, Walk-up and Password Reset.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ITSM Analytics release notes
Version history for the ITSM Analytics on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.1.2 - August 2025
Fixed in this release: Fixed issues with generating breakdowns associated to Requested Item indicator source (sc\_catalog).
#### Version 3.1.0 - May 2025
Fixed: Issues with Data Collection jobs for Walk-up Experience indicators.
#### Version 1.0.0 - May 2024
ITSM Analytics is a package of all the ITSM related operational KPIs, data visualization and dashboard. Helps you understand the performance of your key processes defined around ITSM
capabilities. Base system has dashboard template for Incident, Problem, Change, Request, Service Catalog, Major Incident, Interaction, On-call, Walk-up and Password Reset.
| ---
title: ITSM Analytics release notes
description: Version history for the ITSM Analytics on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# ITSM Analytics release notes
Version history for the ITSM Analytics on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.1.2 - August 2025
Fixed in this release: Fixed issues with generating breakdowns associated to Requested Item indicator source (sc\_catalog).
#### Version 3.1.0 - May 2025
Fixed: Issues with Data Collection jobs for Walk-up Experience indicators.
#### Version 1.0.0 - May 2024
ITSM Analytics is a package of all the ITSM related operational KPIs, data visualization and dashboard. Helps you understand the performance of your key processes defined around ITSM
capabilities. Base system has dashboard template for Incident, Problem, Change, Request, Service Catalog, Major Incident, Interaction, On-call, Walk-up and Password Reset.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-app-applaud-ux.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-app-applaud-ux.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-app-applaud-ux.html | App Applaud UX release notes | Version history for the ITSM App Applaud UX application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-app-applaud-ux.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-app-applaud-ux.html"><body id="store-rn-itsm-app-applaud-ux"><main role="main"><article role="article" class="dita" id="store-rn-itsm-app-applaud-ux" aria-labelledby="title_store-rn-itsm-app-applaud-ux">
<h1 class="title topictitle1" id="title_store-rn-itsm-app-applaud-ux">App Applaud UX release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM App Applaud UX application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-app-applaud-ux__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d207199e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.0 - November 2024</dt>
<dd class="dd" id="store-rn-itsm-app-applaud-ux__latest-store-rn-itsm-app-applaud-ux">No Major feature changes. Contains minor changes and bug fixes.</dd>
<dt class="dt dlterm">Version 1.1.1 - August 2024</dt>
<dd class="dd">There are no major feature changes. There are a few accessibility bug fixes for this app in this release.</dd>
<dt class="dt dlterm">Version 1.1.0 - May 2024</dt>
<dd class="dd">Fixed: WCAG bugs.</dd>
<dt class="dt dlterm">Version 1.0.3 - February 2024</dt>
<dd class="dd">Fixed: Top applauded occasions report bug.</dd>
<dt class="dt dlterm">Version 1.0.1 - November 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-app-applaud-ux__ul_nvs_t3f_2zb">
<li class="li">An employee recognition tool that enables Managers and Employees alike to appreciate their peers on their achievements. This app has notifications enabled out of the box. It also provides insights into recognitions
patterns to the respective users and managers.</li>
<li class="li">This app is integrated with Service Operations Workspace and Manager workspace.</li>
<li class="li">Applaud can be used with Service Operations Workspace independent of Workforce Optimization.</li>
</ul></dd>
</dl>
</section>
</div>
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} | # App Applaud UX release notes
Version history for the ITSM App Applaud UX application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 1.1.1 - August 2024
There are no major feature changes. There are a few accessibility bug fixes for this app in this release.
#### Version 1.1.0 - May 2024
Fixed: WCAG bugs.
#### Version 1.0.3 - February 2024
Fixed: Top applauded occasions report bug.
#### Version 1.0.1 - November 2023
* An employee recognition tool that enables Managers and Employees alike to appreciate their peers on their achievements. This app has notifications enabled out of the box. It also provides insights into recognitions
patterns to the respective users and managers.
* This app is integrated with Service Operations Workspace and Manager workspace.
* Applaud can be used with Service Operations Workspace independent of Workforce Optimization.
| ---
title: App Applaud UX release notes
description: Version history for the ITSM App Applaud UX application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# App Applaud UX release notes
Version history for the ITSM App Applaud UX application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 1.1.1 - August 2024
There are no major feature changes. There are a few accessibility bug fixes for this app in this release.
#### Version 1.1.0 - May 2024
Fixed: WCAG bugs.
#### Version 1.0.3 - February 2024
Fixed: Top applauded occasions report bug.
#### Version 1.0.1 - November 2023
* An employee recognition tool that enables Managers and Employees alike to appreciate their peers on their achievements. This app has notifications enabled out of the box. It also provides insights into recognitions
patterns to the respective users and managers.
* This app is integrated with Service Operations Workspace and Manager workspace.
* Applaud can be used with Service Operations Workspace independent of Workforce Optimization.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-coaching-learning-migration-utility.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-coaching-learning-migration-utility.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-coaching-learning-migration-utility.html | Coaching with Learning Migration Utility release notes | Version history for the Coaching with Learning Migration Utility application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-coaching-learning-migration-utility.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-coaching-learning-migration-utility.html"><body id="store-rn-itsm-coaching-learning-migration-utility"><main role="main"><article role="article" class="dita" id="store-rn-itsm-coaching-learning-migration-utility" aria-labelledby="title_store-rn-itsm-coaching-learning-migration-utility">
<h1 class="title topictitle1" id="title_store-rn-itsm-coaching-learning-migration-utility"><span class="ph">Coaching with Learning</span> Migration Utility release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Coaching with Learning</span> Migration Utility application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-coaching-learning-migration-utility__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d230332e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.1 - September 2021</dt>
<dd class="dd" id="store-rn-itsm-coaching-learning-migration-utility__latest-store-rn-itsm-coaching-learning-migration-utility">Run this utility to migrate records from the Coaching tables in prior releases to the Coaching With Learning application.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Coaching with Learning Migration Utility release notes
Version history for the Coaching with Learning Migration Utility application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - September 2021
Run this utility to migrate records from the Coaching tables in prior releases to the Coaching With Learning application.
| ---
title: Coaching with Learning Migration Utility release notes
description: Version history for the Coaching with Learning Migration Utility application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Coaching with Learning Migration Utility release notes
Version history for the Coaching with Learning Migration Utility application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - September 2021
Run this utility to migrate records from the Coaching tables in prior releases to the Coaching With Learning application.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-coaching-learning.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-coaching-learning.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-coaching-learning.html | Coaching with Learning release notes | Version history for the Coaching with Learning application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-coaching-learning.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-coaching-learning.html"><body id="store-rn-itsm-coaching-learning"><main role="main"><article role="article" class="dita" id="store-rn-itsm-coaching-learning" aria-labelledby="title_store-rn-itsm-coaching-learning">
<h1 class="title topictitle1" id="title_store-rn-itsm-coaching-learning"><span class="ph">Coaching with Learning</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Coaching with Learning</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-coaching-learning__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d218956e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.3.4 - August 2025</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 5.3.3 - February 2025</dt>
<dd class="dd" id="store-rn-itsm-coaching-learning__latest-store-rn-itsm-coaching-learning">Fixed: Translation bugs.</dd>
<dt class="dt dlterm">Version 5.3.2 - November 2024</dt>
<dd class="dd">No Major feature changes. Contains minor changes and bug fixes.</dd>
<dt class="dt dlterm">Version 5.2.2 - August 2024</dt>
<dd class="dd">Fixed accessibility issues.</dd>
<dt class="dt dlterm">Version 5.2.0 - May 2024</dt>
<dd class="dd">Fixed: WCAG bugs.</dd>
<dt class="dt dlterm">Version 5.1.2 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Uptook SRP changes for the WFO SOW Overview page</li>
<li class="li">Fixed accessibility issues</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Security bugs</li>
<li class="li">WCAG Issues</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.1.1 - February 2024</dt>
<dd class="dd">Fixed: WCAG issues and security bugs.</dd>
<dt class="dt dlterm">Version 5.1.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Uptook SRP changes for the WFO SOW Overview page Fixed Accessibility issues.</li>
<li class="li">Fixed: Fixed Security bugs</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added quiz type courses including telemetry Migration of UI pages to layout 3.0</li>
<li class="li">Fixed: i18n issues.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.0 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Discover, Self enroll, assigned courses and learning paths on the Service Operations Workspace side</li>
<li class="li">Changed: My Learning</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.2 - December 2022</dt>
<dd class="dd">Changed: Updated the dependency version 5.0.2</dd>
<dt class="dt dlterm">Version 3.0.2 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">As a manager, you can create a learning path, add relevant skills and course items, and publish the path. When your agents complete the path, any skills that are associated with the path are automatically
added to the agent's profile.</li>
<li class="li">As an agent, you can improve your skills set by completing learning tasks from internal or external learning content in Service Operations Workspace.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.1 - May 2022</dt>
<dd class="dd">New: Enabled localization support.</dd>
<dt class="dt dlterm">Version 2.0.2 - March 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">As a coach, use Coaching with Learning to train your agents with internal learning content and external content like Pluralsight and Cornerstone. You can organize similar content in catalogs and assign
learning tasks and track completion.</li>
<li class="li">As an agent, complete learning tasks by using Service Operations Workspace with Workforce Optimization for ITSM.</li>
</ul></li>
</ul>"</dd>
<dt class="dt dlterm">Version 1.0.3 - September 2021</dt>
<dd class="dd">Manage internal learning content and access external learning content, like Pluralsight and Cornerstone, from a central location.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-coaching-learning.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-coaching-learning.html\"><body id=\"store-rn-itsm-coaching-learning\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-coaching-learning\" aria-labelledby=\"title_store-rn-itsm-coaching-learning\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-coaching-learning\"><span class=\"ph\">Coaching with Learning</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Coaching with Learning</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-coaching-learning__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d218956e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 5.3.4 - August 2025</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.3.3 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-coaching-learning__latest-store-rn-itsm-coaching-learning\">Fixed: Translation bugs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.3.2 - November 2024</dt>\n <dd class=\"dd\">No Major feature changes. Contains minor changes and bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.2 - August 2024</dt>\n <dd class=\"dd\">Fixed accessibility issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.0 - May 2024</dt>\n <dd class=\"dd\">Fixed: WCAG bugs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.2 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Uptook SRP changes for the WFO SOW Overview page</li>\n <li class=\"li\">Fixed accessibility issues</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Security bugs</li>\n <li class=\"li\">WCAG Issues</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.1 - February 2024</dt>\n <dd class=\"dd\">Fixed: WCAG issues and security bugs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Uptook SRP changes for the WFO SOW Overview page Fixed Accessibility issues.</li>\n <li class=\"li\">Fixed: Fixed Security bugs</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added quiz type courses including telemetry Migration of UI pages to layout 3.0</li>\n <li class=\"li\">Fixed: i18n issues.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Discover, Self enroll, assigned courses and learning paths on the Service Operations Workspace side</li>\n <li class=\"li\">Changed: My Learning</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.2 - December 2022</dt>\n <dd class=\"dd\">Changed: Updated the dependency version 5.0.2</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.2 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">As a manager, you can create a learning path, add relevant skills and course items, and publish the path. When your agents complete the path, any skills that are associated with the path are automatically\n added to the agent's profile.</li>\n <li class=\"li\">As an agent, you can improve your skills set by completing learning tasks from internal or external learning content in Service Operations Workspace.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.1 - May 2022</dt>\n <dd class=\"dd\">New: Enabled localization support.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - March 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">As a coach, use Coaching with Learning to train your agents with internal learning content and external content like Pluralsight and Cornerstone. You can organize similar content in catalogs and assign\n learning tasks and track completion.</li>\n <li class=\"li\">As an agent, complete learning tasks by using Service Operations Workspace with Workforce Optimization for ITSM.</li>\n </ul></li>\n </ul>"</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - September 2021</dt>\n <dd class=\"dd\">Manage internal learning content and access external learning content, like Pluralsight and Cornerstone, from a central location.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Coaching with Learning release notes
Version history for the Coaching with Learning application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.3.4 - August 2025
Minor bug fixes.
#### Version 5.3.3 - February 2025
Fixed: Translation bugs.
#### Version 5.3.2 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 5.2.2 - August 2024
Fixed accessibility issues.
#### Version 5.2.0 - May 2024
Fixed: WCAG bugs.
#### Version 5.1.2 - March 2024
* New:
+ Uptook SRP changes for the WFO SOW Overview page
+ Fixed accessibility issues
* Fixed:
+ Security bugs
+ WCAG Issues
#### Version 5.1.1 - February 2024
Fixed: WCAG issues and security bugs.
#### Version 5.1.0 - November 2023
* New: Uptook SRP changes for the WFO SOW Overview page Fixed Accessibility issues.
* Fixed: Fixed Security bugs
#### Version 5.0.0 - August 2023
* New: Added quiz type courses including telemetry Migration of UI pages to layout 3.0
* Fixed: i18n issues.
#### Version 4.0.0 - February 2023
* New: Discover, Self enroll, assigned courses and learning paths on the Service Operations Workspace side
* Changed: My Learning
#### Version 2.2.2 - December 2022
Changed: Updated the dependency version 5.0.2
#### Version 3.0.2 - August 2022
* New:
+ As a manager, you can create a learning path, add relevant skills and course items, and publish the path. When your agents complete the path, any skills that are associated with the path are automatically
added to the agent's profile.
+ As an agent, you can improve your skills set by completing learning tasks from internal or external learning content in Service Operations Workspace.
#### Version 2.2.1 - May 2022
New: Enabled localization support.
#### Version 2.0.2 - March 2022
* New:
+ As a coach, use Coaching with Learning to train your agents with internal learning content and external content like Pluralsight and Cornerstone. You can organize similar content in catalogs and assign
learning tasks and track completion.
+ As an agent, complete learning tasks by using Service Operations Workspace with Workforce Optimization for ITSM.
"
#### Version 1.0.3 - September 2021
Manage internal learning content and access external learning content, like Pluralsight and Cornerstone, from a central location.
| ---
title: Coaching with Learning release notes
description: Version history for the Coaching with Learning application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Coaching with Learning release notes
Version history for the Coaching with Learning application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.3.4 - August 2025
Minor bug fixes.
#### Version 5.3.3 - February 2025
Fixed: Translation bugs.
#### Version 5.3.2 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 5.2.2 - August 2024
Fixed accessibility issues.
#### Version 5.2.0 - May 2024
Fixed: WCAG bugs.
#### Version 5.1.2 - March 2024
* New:
+ Uptook SRP changes for the WFO SOW Overview page
+ Fixed accessibility issues
* Fixed:
+ Security bugs
+ WCAG Issues
#### Version 5.1.1 - February 2024
Fixed: WCAG issues and security bugs.
#### Version 5.1.0 - November 2023
* New: Uptook SRP changes for the WFO SOW Overview page Fixed Accessibility issues.
* Fixed: Fixed Security bugs
#### Version 5.0.0 - August 2023
* New: Added quiz type courses including telemetry Migration of UI pages to layout 3.0
* Fixed: i18n issues.
#### Version 4.0.0 - February 2023
* New: Discover, Self enroll, assigned courses and learning paths on the Service Operations Workspace side
* Changed: My Learning
#### Version 2.2.2 - December 2022
Changed: Updated the dependency version 5.0.2
#### Version 3.0.2 - August 2022
* New:
+ As a manager, you can create a learning path, add relevant skills and course items, and publish the path. When your agents complete the path, any skills that are associated with the path are automatically
added to the agent's profile.
+ As an agent, you can improve your skills set by completing learning tasks from internal or external learning content in Service Operations Workspace.
#### Version 2.2.1 - May 2022
New: Enabled localization support.
#### Version 2.0.2 - March 2022
* New:
+ As a coach, use Coaching with Learning to train your agents with internal learning content and external content like Pluralsight and Cornerstone. You can organize similar content in catalogs and assign
learning tasks and track completion.
+ As an agent, complete learning tasks by using Service Operations Workspace with Workforce Optimization for ITSM.
"
#### Version 1.0.3 - September 2021
Manage internal learning content and access external learning content, like Pluralsight and Cornerstone, from a central location.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-coaching.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-coaching.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-coaching.html | Coaching release notes | Version history for the ITSM Coaching application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-coaching.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-coaching.html"><body id="store-rn-itsm-coaching"><main role="main"><article role="article" class="dita" id="store-rn-itsm-coaching" aria-labelledby="title_store-rn-itsm-coaching">
<h1 class="title topictitle1" id="title_store-rn-itsm-coaching">Coaching release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM Coaching application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-coaching__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d600319e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 9.7.1 - August 2025</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 9.7.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-coaching__latest-store-rn-itsm-coaching">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 9.6.2 - November 2024</dt>
<dd class="dd">No Major feature changes. Contains minor changes and bug fixes.</dd>
<dt class="dt dlterm">Version 9.5.0 - August 2024</dt>
<dd class="dd">Fixed accessibility issues in this release.</dd>
<dt class="dt dlterm">Version 9.4.0 - May 2024</dt>
<dd class="dd">Fixed: WCAG bugs.</dd>
<dt class="dt dlterm">Version 9.2.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-itsm-coaching__ul_lj5_kjn_21c">
<li class="li">Migrating coaching dashboards to UIB</li>
<li class="li">Migrating Trainee dashboards to UIB</li>
</ul></li>
<li class="li">Fixed: WCAG issues</li>
</ul>
</dd>
<dt class="dt dlterm">Version 9.1.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-coaching__ul_kyn_1gf_2zb">
<li class="li">Uptook SRP WFO for Contextual sidebar</li>
<li class="li">Coaching Assessment (SOW) Accessibility issues Migrated Coach assessment card list to Layout 3.0.</li>
</ul></li>
<li class="li">Fixed: 'Skills' and 'Courses' in coaching assessments are not displayed is fixed.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 9.0.1 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-coaching__ul_bbx_qwy_dyb">
<li class="li">Migrate to Page layout 3.0</li>
<li class="li">Limit skills to 50 as default and make Skills filter persistent</li>
<li class="li">Uptake Applicable groups on Coaching</li>
</ul></li>
<li class="li">Fixed: Skill matrix scaling and the low performance issues</li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.1.5 - August 2023</dt>
<dd class="dd">Fixed: Skill matrix scaling issue and; performance improvement.</dd>
<dt class="dt dlterm">Version 8.3.0 - February 2023</dt>
<dd class="dd">New: Create demo data for Assessments, Coaches, surveys, and learning content</dd>
<dt class="dt dlterm">Version 8.1.4 - September 2022</dt>
<dd class="dd">New: Added dynamic error message for Skill matrix, so users who encounters payload size issues can apply filters.</dd>
<dt class="dt dlterm">Version 8.1.3 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-coaching__ul_ggk_snc_mxb">
<li class="li">The ServiceNow Coaching application lets you facilitate the coaching of employees using coaching assessments and coaching opportunities that you can configure for a critical moment in a process.</li>
<li class="li">Coaching consistently improves employee performance and processes by providing real-time bi-directional improvement feedback as well as automated contextual recommendations.</li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-coaching.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-coaching.html\"><body id=\"store-rn-itsm-coaching\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-coaching\" aria-labelledby=\"title_store-rn-itsm-coaching\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-coaching\">Coaching release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITSM Coaching application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-coaching__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d600319e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 9.7.1 - August 2025</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.7.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-coaching__latest-store-rn-itsm-coaching\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.6.2 - November 2024</dt>\n <dd class=\"dd\">No Major feature changes. Contains minor changes and bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.5.0 - August 2024</dt>\n <dd class=\"dd\">Fixed accessibility issues in this release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.4.0 - May 2024</dt>\n <dd class=\"dd\">Fixed: WCAG bugs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.2.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itsm-coaching__ul_lj5_kjn_21c\">\n <li class=\"li\">Migrating coaching dashboards to UIB</li>\n <li class=\"li\">Migrating Trainee dashboards to UIB</li>\n </ul></li>\n <li class=\"li\">Fixed: WCAG issues</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 9.1.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-coaching__ul_kyn_1gf_2zb\">\n <li class=\"li\">Uptook SRP WFO for Contextual sidebar</li>\n <li class=\"li\">Coaching Assessment (SOW) Accessibility issues Migrated Coach assessment card list to Layout 3.0.</li>\n </ul></li>\n <li class=\"li\">Fixed: 'Skills' and 'Courses' in coaching assessments are not displayed is fixed.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.1 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-coaching__ul_bbx_qwy_dyb\">\n <li class=\"li\">Migrate to Page layout 3.0</li>\n <li class=\"li\">Limit skills to 50 as default and make Skills filter persistent</li>\n <li class=\"li\">Uptake Applicable groups on Coaching</li>\n </ul></li>\n <li class=\"li\">Fixed: Skill matrix scaling and the low performance issues</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.5 - August 2023</dt>\n <dd class=\"dd\">Fixed: Skill matrix scaling issue and; performance improvement.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.3.0 - February 2023</dt>\n <dd class=\"dd\">New: Create demo data for Assessments, Coaches, surveys, and learning content</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.4 - September 2022</dt>\n <dd class=\"dd\">New: Added dynamic error message for Skill matrix, so users who encounters payload size issues can apply filters.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.3 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itsm-coaching__ul_ggk_snc_mxb\">\n <li class=\"li\">The ServiceNow Coaching application lets you facilitate the coaching of employees using coaching assessments and coaching opportunities that you can configure for a critical moment in a process.</li>\n <li class=\"li\">Coaching consistently improves employee performance and processes by providing real-time bi-directional improvement feedback as well as automated contextual recommendations.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Coaching release notes
Version history for the ITSM Coaching application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.7.1 - August 2025
Minor bug fixes.
#### Version 9.7.0 - May 2025
Minor bug fixes.
#### Version 9.6.2 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 9.5.0 - August 2024
Fixed accessibility issues in this release.
#### Version 9.4.0 - May 2024
Fixed: WCAG bugs.
#### Version 9.2.0 - February 2024
* Changed:
+ Migrating coaching dashboards to UIB
+ Migrating Trainee dashboards to UIB
* Fixed: WCAG issues
#### Version 9.1.0 - November 2023
* New:
+ Uptook SRP WFO for Contextual sidebar
+ Coaching Assessment (SOW) Accessibility issues Migrated Coach assessment card list to Layout 3.0.
* Fixed: 'Skills' and 'Courses' in coaching assessments are not displayed is fixed.
#### Version 9.0.1 - August 2023
* New:
+ Migrate to Page layout 3.0
+ Limit skills to 50 as default and make Skills filter persistent
+ Uptake Applicable groups on Coaching
* Fixed: Skill matrix scaling and the low performance issues
#### Version 8.1.5 - August 2023
Fixed: Skill matrix scaling issue and; performance improvement.
#### Version 8.3.0 - February 2023
New: Create demo data for Assessments, Coaches, surveys, and learning content
#### Version 8.1.4 - September 2022
New: Added dynamic error message for Skill matrix, so users who encounters payload size issues can apply filters.
#### Version 8.1.3 - August 2022
* The ServiceNow Coaching application lets you facilitate the coaching of employees using coaching assessments and coaching opportunities that you can configure for a critical moment in a process.
* Coaching consistently improves employee performance and processes by providing real-time bi-directional improvement feedback as well as automated contextual recommendations.
| ---
title: Coaching release notes
description: Version history for the ITSM Coaching application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Coaching release notes
Version history for the ITSM Coaching application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.7.1 - August 2025
Minor bug fixes.
#### Version 9.7.0 - May 2025
Minor bug fixes.
#### Version 9.6.2 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 9.5.0 - August 2024
Fixed accessibility issues in this release.
#### Version 9.4.0 - May 2024
Fixed: WCAG bugs.
#### Version 9.2.0 - February 2024
* Changed:
+ Migrating coaching dashboards to UIB
+ Migrating Trainee dashboards to UIB
* Fixed: WCAG issues
#### Version 9.1.0 - November 2023
* New:
+ Uptook SRP WFO for Contextual sidebar
+ Coaching Assessment (SOW) Accessibility issues Migrated Coach assessment card list to Layout 3.0.
* Fixed: 'Skills' and 'Courses' in coaching assessments are not displayed is fixed.
#### Version 9.0.1 - August 2023
* New:
+ Migrate to Page layout 3.0
+ Limit skills to 50 as default and make Skills filter persistent
+ Uptake Applicable groups on Coaching
* Fixed: Skill matrix scaling and the low performance issues
#### Version 8.1.5 - August 2023
Fixed: Skill matrix scaling issue and; performance improvement.
#### Version 8.3.0 - February 2023
New: Create demo data for Assessments, Coaches, surveys, and learning content
#### Version 8.1.4 - September 2022
New: Added dynamic error message for Skill matrix, so users who encounters payload size issues can apply filters.
#### Version 8.1.3 - August 2022
* The ServiceNow Coaching application lets you facilitate the coaching of employees using coaching assessments and coaching opportunities that you can configure for a critical moment in a process.
* Coaching consistently improves employee performance and processes by providing real-time bi-directional improvement feedback as well as automated contextual recommendations.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-collaboration-services.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-collaboration-services.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-collaboration-services.html | Collaboration Services release notes | Version history for the IT Service Management Collaboration Services application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-collaboration-services.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-collaboration-services.html"><body id="store-rn-itsm-collaboration-services"><main role="main"><article role="article" class="dita" id="store-rn-itsm-collaboration-services" aria-labelledby="title_store-rn-itsm-collaboration-services">
<h1 class="title topictitle1" id="title_store-rn-itsm-collaboration-services">Collaboration Services release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IT Service Management</span> Collaboration Services application on
the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-collaboration-services__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d522195e52" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-itsm-collaboration-services__dl_c5s_mdt_wpb">
<dt class="dt dlterm">Version 3.11.6 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-collaboration-services__ul_mrn_zjv_zfc">
<li class="li">Microsoft Teams Auto-import will be turned off by default for new installations.</li>
<li class="li">When you start a Microsoft Teams chat, you will be automatically redirected to the new Teams client, which will be the default option.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.11.1 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-collaboration-services__latest-store-rn-itsm-collaboration-services">
<ul class="ul">
<li class="li">New: The "deny-unless" authentication ACL that only authenticated users can access tables related to collaboration services. This significantly improves the security of the data and prevents unauthorized
access.</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-collaboration-services__ul_gby_4bd_1fc">
<li class="li">Stabilized the auto-import process, reducing the occurrence of errors and ensuring that attachments are consistently imported without interruptions.</li>
<li class="li">Download process for pasting the images is stabilized, ensuring that images are consistently and accurately downloaded without any interruptions.</li>
<li class="li">The dynamic translation feature is improved to provide more accurate and contextually appropriate translations for imported messages.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.10.9 - March 2025</dt>
<dd class="dd">Fixed: Internal build related artifact.</dd>
<dt class="dt dlterm">Version 3.10.7 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-collaboration-services__ul_abw_q2g_zdc">
<li class="li">Issues with emoji in auto import.</li>
<li class="li">Error handling in MS Teams Auto-Import functionality.</li>
<li class="li">Picker Search is failing while searching for users.</li>
<li class="li">Error when opening reassigned chat.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.10.6 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Chat title was empty in title with newlines.</li>
<li class="li">Unable to start chat with unverified users.</li>
<li class="li">Issues with Automatic Import.</li>
<li class="li">Other fixes.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.10.5 - August 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.10.3 - May 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.9.1 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.9.0 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:</li>
<li class="li"><ul class="ul">
<li class="li">Component accessibility related issues with the Microsoft Teams chat components.</li>
<li class="li">Fixed issue related to auto import failing on final poll of messages.</li>
<li class="li">Fixed issue related to Start Microsoft Teams Chat.</li>
<li class="li">Other minor bug fixes.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.8.4 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Chats are not imported correctly from Microsoft Teams on the incident in Service Portal.</li>
<li class="li">Importing messages from Microsoft Teams.</li>
<li class="li">Importing the messages from Slack channel's tab in user profile.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.8.2 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Added search based on User ID when starting a Microsoft Teams chat on Agent Workspace.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed issue with starting Microsoft Teams chat when trying to add any recommended user with empty email.</li>
<li class="li">Other minor bug fixes.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.8.0 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-collaboration-services__ul_i25_gwb_hwb">
<li class="li">Implemented the auto import of chat messages from Zoom to ServiceNow.</li>
<li class="li">Implemented the support for the re-assignment flows, which is when the assignee of the ticket is changed, the new user gets added to the Zoom Team chat automatically.</li>
<li class="li">Support for nested replies in auto import for Zoom Team chat.</li>
<li class="li">Handled the auto close/closure conditions of the ticket and importing the messages from Zoom for one last time.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.7.3 - January 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Zoom Team Chat</li>
<li class="li">Fixed: A minor issue in the True-up is fixed.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.7.0 - November 2022</dt>
<dd class="dd">Added support for Zoom Team Chat.</dd>
<dt class="dt dlterm">Version 3.6.1 - August 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-collaboration-services__ul_ixc_wqz_g5b">
<li class="li">New:<ul class="ul" id="store-rn-itsm-collaboration-services__ul_cls_5qz_g5b">
<li class="li">Added framework support for:<ul class="ul" id="store-rn-itsm-collaboration-services__ul_fkv_5qz_g5b">
<li class="li">Added ability to display Microsoft Teams chat history associated with a
ticket on Employee Center.</li>
<li class="li">Added ability for a third-party service provider to initiate a chat from
ServiceNow with an employee in a different Microsoft Teams tenant.</li>
</ul></li>
</ul></li>
<li class="li">Changed: Minor fixes.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.5.1 - May 2022</dt>
<dd class="dd" id="store-rn-itsm-collaboration-services__LatestCollabTaskComm">New: Added framework support for fetching user presence in
Teams for Request Based Chat.</dd>
<dt class="dt dlterm">Version 3.4.1 - February 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-collaboration-services__ul_ugz_3ln_jsb">
<li class="li">New: Added support to customize User Principal Name (UPN) field as defined in
Microsoft Azure portal instead of using sys_user.email field for a user.</li>
<li class="li">Fixes.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.2.5 - November 2021</dt>
<dd class="dd">Fixes</dd>
<dt class="dt dlterm">Version 3.2.3 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-collaboration-services__ul_vdw_nww_wqb">
<li class="li">New:<ul class="ul" id="store-rn-itsm-collaboration-services__ul_cnz_nww_wqb">
<li class="li">Added support for Microsoft Teams changes</li>
<li class="li">Request Based Chat<ul class="ul" id="store-rn-itsm-collaboration-services__ul_gty_4ww_wqb">
<li class="li">Request based chats can now be imported automatically, saving agents time on each ticket.</li>
<li class="li">Added <span class="ph uicontrol">Start Chat</span> action to Catalog tasks.</li>
</ul></li>
</ul></li>
<li class="li">Fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.7 - June 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-collaboration-services__ul_r3d_jvj_p4b">
<li class="li">New: Added support for Azure Multi-Tenant app. The users can use the Azure apps
shipped by ServiceNow instead of creating their own apps for integration.</li>
<li class="li">Minor fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.4 - February 2021</dt>
<dd class="dd">Added Slack and MS Teams notification and Chat Collaboration on Major Incidents and Incident Communication Plans.</dd>
<dt class="dt dlterm">Version 2.0.10 - December 2020</dt>
<dd class="dd">Minor fixes</dd>
<dt class="dt dlterm">Version 2.0.5 - November 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-collaboration-services__ul_zh4_n3y_xnb">
<li class="li">New: Added support for Microsoft Teams for task-based collaboration</li>
<li class="li">Changed: Renamed 'Collaboration Services for Task Management' as 'Collaboration
Services'</li>
<li class="li">Removed: Removed dependencies on Task Communications Management and Major Incident
Management</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.3 - July 2019</dt>
<dd class="dd">Fixed: Group contacts in an existing ICP record were not added to a Slack channel if ICT was added at a later point in time (PRB1343447)</dd>
<dt class="dt dlterm">Version 1.0.2 - May 2019</dt>
<dd class="dd">Initial release of Collaboration Services for Task Communications Management.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-collaboration-services.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-collaboration-services.html\"><body id=\"store-rn-itsm-collaboration-services\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-collaboration-services\" aria-labelledby=\"title_store-rn-itsm-collaboration-services\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-collaboration-services\">Collaboration Services release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Service Management</span> Collaboration Services application on\n the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-collaboration-services__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d522195e52\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\" id=\"store-rn-itsm-collaboration-services__dl_c5s_mdt_wpb\">\n \n <dt class=\"dt dlterm\">Version 3.11.6 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-collaboration-services__ul_mrn_zjv_zfc\">\n <li class=\"li\">Microsoft Teams Auto-import will be turned off by default for new installations.</li>\n <li class=\"li\">When you start a Microsoft Teams chat, you will be automatically redirected to the new Teams client, which will be the default option.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.11.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-collaboration-services__latest-store-rn-itsm-collaboration-services\">\n <ul class=\"ul\">\n <li class=\"li\">New: The "deny-unless" authentication ACL that only authenticated users can access tables related to collaboration services. This significantly improves the security of the data and prevents unauthorized\n access.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-collaboration-services__ul_gby_4bd_1fc\">\n <li class=\"li\">Stabilized the auto-import process, reducing the occurrence of errors and ensuring that attachments are consistently imported without interruptions.</li>\n <li class=\"li\">Download process for pasting the images is stabilized, ensuring that images are consistently and accurately downloaded without any interruptions.</li>\n <li class=\"li\">The dynamic translation feature is improved to provide more accurate and contextually appropriate translations for imported messages.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.10.9 - March 2025</dt>\n <dd class=\"dd\">Fixed: Internal build related artifact.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.10.7 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-collaboration-services__ul_abw_q2g_zdc\">\n <li class=\"li\">Issues with emoji in auto import.</li>\n <li class=\"li\">Error handling in MS Teams Auto-Import functionality.</li>\n <li class=\"li\">Picker Search is failing while searching for users.</li>\n <li class=\"li\">Error when opening reassigned chat.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.10.6 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Chat title was empty in title with newlines.</li>\n <li class=\"li\">Unable to start chat with unverified users.</li>\n <li class=\"li\">Issues with Automatic Import.</li>\n <li class=\"li\">Other fixes.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.10.5 - August 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.10.3 - May 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.9.1 - February 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.9.0 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:</li>\n <li class=\"li\"><ul class=\"ul\">\n <li class=\"li\">Component accessibility related issues with the Microsoft Teams chat components.</li>\n <li class=\"li\">Fixed issue related to auto import failing on final poll of messages.</li>\n <li class=\"li\">Fixed issue related to Start Microsoft Teams Chat.</li>\n <li class=\"li\">Other minor bug fixes.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.8.4 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Chats are not imported correctly from Microsoft Teams on the incident in Service Portal.</li>\n <li class=\"li\">Importing messages from Microsoft Teams.</li>\n <li class=\"li\">Importing the messages from Slack channel's tab in user profile.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.8.2 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Added search based on User ID when starting a Microsoft Teams chat on Agent Workspace.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixed issue with starting Microsoft Teams chat when trying to add any recommended user with empty email.</li>\n <li class=\"li\">Other minor bug fixes.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.8.0 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-collaboration-services__ul_i25_gwb_hwb\">\n <li class=\"li\">Implemented the auto import of chat messages from Zoom to ServiceNow.</li>\n <li class=\"li\">Implemented the support for the re-assignment flows, which is when the assignee of the ticket is changed, the new user gets added to the Zoom Team chat automatically.</li>\n <li class=\"li\">Support for nested replies in auto import for Zoom Team chat.</li>\n <li class=\"li\">Handled the auto close/closure conditions of the ticket and importing the messages from Zoom for one last time.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.7.3 - January 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Zoom Team Chat</li>\n <li class=\"li\">Fixed: A minor issue in the True-up is fixed.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.7.0 - November 2022</dt>\n <dd class=\"dd\">Added support for Zoom Team Chat.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.6.1 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-collaboration-services__ul_ixc_wqz_g5b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-collaboration-services__ul_cls_5qz_g5b\">\n <li class=\"li\">Added framework support for:<ul class=\"ul\" id=\"store-rn-itsm-collaboration-services__ul_fkv_5qz_g5b\">\n <li class=\"li\">Added ability to display Microsoft Teams chat history associated with a\n ticket on Employee Center.</li>\n <li class=\"li\">Added ability for a third-party service provider to initiate a chat from\n ServiceNow with an employee in a different Microsoft Teams tenant.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed: Minor fixes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.5.1 - May 2022</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-collaboration-services__LatestCollabTaskComm\">New: Added framework support for fetching user presence in\n Teams for Request Based Chat.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.4.1 - February 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-collaboration-services__ul_ugz_3ln_jsb\">\n <li class=\"li\">New: Added support to customize User Principal Name (UPN) field as defined in\n Microsoft Azure portal instead of using sys_user.email field for a user.</li>\n <li class=\"li\">Fixes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.5 - November 2021</dt>\n <dd class=\"dd\">Fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.3 - September 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-collaboration-services__ul_vdw_nww_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-collaboration-services__ul_cnz_nww_wqb\">\n <li class=\"li\">Added support for Microsoft Teams changes</li>\n <li class=\"li\">Request Based Chat<ul class=\"ul\" id=\"store-rn-itsm-collaboration-services__ul_gty_4ww_wqb\">\n <li class=\"li\">Request based chats can now be imported automatically, saving agents time on each ticket.</li>\n <li class=\"li\">Added <span class=\"ph uicontrol\">Start Chat</span> action to Catalog tasks.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.7 - June 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-collaboration-services__ul_r3d_jvj_p4b\">\n <li class=\"li\">New: Added support for Azure Multi-Tenant app. The users can use the Azure apps\n shipped by ServiceNow instead of creating their own apps for integration.</li>\n <li class=\"li\">Minor fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.4 - February 2021</dt>\n <dd class=\"dd\">Added Slack and MS Teams notification and Chat Collaboration on Major Incidents and Incident Communication Plans.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.10 - December 2020</dt>\n <dd class=\"dd\">Minor fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.5 - November 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-collaboration-services__ul_zh4_n3y_xnb\">\n <li class=\"li\">New: Added support for Microsoft Teams for task-based collaboration</li>\n <li class=\"li\">Changed: Renamed 'Collaboration Services for Task Management' as 'Collaboration\n Services'</li>\n <li class=\"li\">Removed: Removed dependencies on Task Communications Management and Major Incident\n Management</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - July 2019</dt>\n <dd class=\"dd\">Fixed: Group contacts in an existing ICP record were not added to a Slack channel if ICT was added at a later point in time (PRB1343447)</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - May 2019</dt>\n <dd class=\"dd\">Initial release of Collaboration Services for Task Communications Management.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Collaboration Services release notes
Version history for the IT Service Management Collaboration Services application on
the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.11.6 - August 2025
* New:
+ Microsoft Teams Auto-import will be turned off by default for new installations.
+ When you start a Microsoft Teams chat, you will be automatically redirected to the new Teams client, which will be the default option.
#### Version 3.11.1 - May 2025
* New: The "deny-unless" authentication ACL that only authenticated users can access tables related to collaboration services. This significantly improves the security of the data and prevents unauthorized
access.
* Fixed:
+ Stabilized the auto-import process, reducing the occurrence of errors and ensuring that attachments are consistently imported without interruptions.
+ Download process for pasting the images is stabilized, ensuring that images are consistently and accurately downloaded without any interruptions.
+ The dynamic translation feature is improved to provide more accurate and contextually appropriate translations for imported messages.
#### Version 3.10.9 - March 2025
Fixed: Internal build related artifact.
#### Version 3.10.7 - February 2025
* Fixed:
+ Issues with emoji in auto import.
+ Error handling in MS Teams Auto-Import functionality.
+ Picker Search is failing while searching for users.
+ Error when opening reassigned chat.
#### Version 3.10.6 - November 2024
* Fixed:
+ Chat title was empty in title with newlines.
+ Unable to start chat with unverified users.
+ Issues with Automatic Import.
+ Other fixes.
#### Version 3.10.5 - August 2024
Minor fixes.
#### Version 3.10.3 - May 2024
Minor fixes.
#### Version 3.9.1 - February 2024
Minor fixes.
#### Version 3.9.0 - November 2023
* Fixed:
* + Component accessibility related issues with the Microsoft Teams chat components.
+ Fixed issue related to auto import failing on final poll of messages.
+ Fixed issue related to Start Microsoft Teams Chat.
+ Other minor bug fixes.
#### Version 3.8.4 - August 2023
* Fixed:
+ Chats are not imported correctly from Microsoft Teams on the incident in Service Portal.
+ Importing messages from Microsoft Teams.
+ Importing the messages from Slack channel's tab in user profile.
#### Version 3.8.2 - May 2023
* New: Added search based on User ID when starting a Microsoft Teams chat on Agent Workspace.
* Fixed:
+ Fixed issue with starting Microsoft Teams chat when trying to add any recommended user with empty email.
+ Other minor bug fixes.
#### Version 3.8.0 - February 2023
* New:
+ Implemented the auto import of chat messages from Zoom to ServiceNow.
+ Implemented the support for the re-assignment flows, which is when the assignee of the ticket is changed, the new user gets added to the Zoom Team chat automatically.
+ Support for nested replies in auto import for Zoom Team chat.
+ Handled the auto close/closure conditions of the ticket and importing the messages from Zoom for one last time.
#### Version 3.7.3 - January 2023
* New: Zoom Team Chat
* Fixed: A minor issue in the True-up is fixed.
#### Version 3.7.0 - November 2022
Added support for Zoom Team Chat.
#### Version 3.6.1 - August 2022
* New:
+ Added framework support for:
- Added ability to display Microsoft Teams chat history associated with a
ticket on Employee Center.
- Added ability for a third-party service provider to initiate a chat from
ServiceNow with an employee in a different Microsoft Teams tenant.
* Changed: Minor fixes.
#### Version 3.5.1 - May 2022
New: Added framework support for fetching user presence in
Teams for Request Based Chat.
#### Version 3.4.1 - February 2022
* New: Added support to customize User Principal Name (UPN) field as defined in
Microsoft Azure portal instead of using sys\_user.email field for a user.
* Fixes.
#### Version 3.2.5 - November 2021
Fixes
#### Version 3.2.3 - September 2021
* New:
+ Added support for Microsoft Teams changes
+ Request Based Chat
- Request based chats can now be imported automatically, saving agents time on each ticket.
- Added Start Chat action to Catalog tasks.
* Fixes
#### Version 3.1.7 - June 2021
* New: Added support for Azure Multi-Tenant app. The users can use the Azure apps
shipped by ServiceNow instead of creating their own apps for integration.
* Minor fixes
#### Version 3.0.4 - February 2021
Added Slack and MS Teams notification and Chat Collaboration on Major Incidents and Incident Communication Plans.
#### Version 2.0.10 - December 2020
Minor fixes
#### Version 2.0.5 - November 2020
* New: Added support for Microsoft Teams for task-based collaboration
* Changed: Renamed 'Collaboration Services for Task Management' as 'Collaboration
Services'
* Removed: Removed dependencies on Task Communications Management and Major Incident
Management
#### Version 1.0.3 - July 2019
Fixed: Group contacts in an existing ICP record were not added to a Slack channel if ICT was added at a later point in time (PRB1343447)
#### Version 1.0.2 - May 2019
Initial release of Collaboration Services for Task Communications Management.
| ---
title: Collaboration Services release notes
description: Version history for the IT Service Management Collaboration Services
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Collaboration Services release notes
Version history for the IT Service Management Collaboration Services application on
the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.11.6 - August 2025
* New:
+ Microsoft Teams Auto-import will be turned off by default for new installations.
+ When you start a Microsoft Teams chat, you will be automatically redirected to the new Teams client, which will be the default option.
#### Version 3.11.1 - May 2025
* New: The "deny-unless" authentication ACL that only authenticated users can access tables related to collaboration services. This significantly improves the security of the data and prevents unauthorized
access.
* Fixed:
+ Stabilized the auto-import process, reducing the occurrence of errors and ensuring that attachments are consistently imported without interruptions.
+ Download process for pasting the images is stabilized, ensuring that images are consistently and accurately downloaded without any interruptions.
+ The dynamic translation feature is improved to provide more accurate and contextually appropriate translations for imported messages.
#### Version 3.10.9 - March 2025
Fixed: Internal build related artifact.
#### Version 3.10.7 - February 2025
* Fixed:
+ Issues with emoji in auto import.
+ Error handling in MS Teams Auto-Import functionality.
+ Picker Search is failing while searching for users.
+ Error when opening reassigned chat.
#### Version 3.10.6 - November 2024
* Fixed:
+ Chat title was empty in title with newlines.
+ Unable to start chat with unverified users.
+ Issues with Automatic Import.
+ Other fixes.
#### Version 3.10.5 - August 2024
Minor fixes.
#### Version 3.10.3 - May 2024
Minor fixes.
#### Version 3.9.1 - February 2024
Minor fixes.
#### Version 3.9.0 - November 2023
* Fixed:
* + Component accessibility related issues with the Microsoft Teams chat components.
+ Fixed issue related to auto import failing on final poll of messages.
+ Fixed issue related to Start Microsoft Teams Chat.
+ Other minor bug fixes.
#### Version 3.8.4 - August 2023
* Fixed:
+ Chats are not imported correctly from Microsoft Teams on the incident in Service Portal.
+ Importing messages from Microsoft Teams.
+ Importing the messages from Slack channel's tab in user profile.
#### Version 3.8.2 - May 2023
* New: Added search based on User ID when starting a Microsoft Teams chat on Agent Workspace.
* Fixed:
+ Fixed issue with starting Microsoft Teams chat when trying to add any recommended user with empty email.
+ Other minor bug fixes.
#### Version 3.8.0 - February 2023
* New:
+ Implemented the auto import of chat messages from Zoom to ServiceNow.
+ Implemented the support for the re-assignment flows, which is when the assignee of the ticket is changed, the new user gets added to the Zoom Team chat automatically.
+ Support for nested replies in auto import for Zoom Team chat.
+ Handled the auto close/closure conditions of the ticket and importing the messages from Zoom for one last time.
#### Version 3.7.3 - January 2023
* New: Zoom Team Chat
* Fixed: A minor issue in the True-up is fixed.
#### Version 3.7.0 - November 2022
Added support for Zoom Team Chat.
#### Version 3.6.1 - August 2022
* New:
+ Added framework support for:
- Added ability to display Microsoft Teams chat history associated with a
ticket on Employee Center.
- Added ability for a third-party service provider to initiate a chat from
ServiceNow with an employee in a different Microsoft Teams tenant.
* Changed: Minor fixes.
#### Version 3.5.1 - May 2022
New: Added framework support for fetching user presence in
Teams for Request Based Chat.
#### Version 3.4.1 - February 2022
* New: Added support to customize User Principal Name (UPN) field as defined in
Microsoft Azure portal instead of using sys\_user.email field for a user.
* Fixes.
#### Version 3.2.5 - November 2021
Fixes
#### Version 3.2.3 - September 2021
* New:
+ Added support for Microsoft Teams changes
+ Request Based Chat
- Request based chats can now be imported automatically, saving agents time on each ticket.
- Added Start Chat action to Catalog tasks.
* Fixes
#### Version 3.1.7 - June 2021
* New: Added support for Azure Multi-Tenant app. The users can use the Azure apps
shipped by ServiceNow instead of creating their own apps for integration.
* Minor fixes
#### Version 3.0.4 - February 2021
Added Slack and MS Teams notification and Chat Collaboration on Major Incidents and Incident Communication Plans.
#### Version 2.0.10 - December 2020
Minor fixes
#### Version 2.0.5 - November 2020
* New: Added support for Microsoft Teams for task-based collaboration
* Changed: Renamed 'Collaboration Services for Task Management' as 'Collaboration
Services'
* Removed: Removed dependencies on Task Communications Management and Major Incident
Management
#### Version 1.0.3 - July 2019
Fixed: Group contacts in an existing ICP record were not added to a Slack channel if ICT was added at a later point in time (PRB1343447)
#### Version 1.0.2 - May 2019
Initial release of Collaboration Services for Task Communications Management.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-confluence-search-connector.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-confluence-search-connector.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-confluence-search-connector.html | Confluence Search Connector release notes | Version history for the Confluence Search Connector application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-confluence-search-connector.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-confluence-search-connector.html"><body id="store-rn-itsm-confluence-search-connector"><main role="main"><article role="article" class="dita" id="store-rn-itsm-confluence-search-connector" aria-labelledby="title_store-rn-itsm-confluence-search-connector">
<h1 class="title topictitle1" id="title_store-rn-itsm-confluence-search-connector">Confluence Search Connector release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Confluence Search Connector application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-confluence-search-connector__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d424458e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.0 - November 2024</dt>
<dd class="dd" id="store-rn-itsm-confluence-search-connector__latest-store-rn-itsm-confluence-search-connector">New: Ability to remove indexed content that has been deleted or archived on Confluence.</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2024</dt>
<dd class="dd">Confluence Search Connector allows your employees to search and discover content from ServiceNow. You can index pages from multiple spaces, enabling employees to find the
right answers through Employee Service Center, Now Mobile, and Virtual Agent.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Confluence Search Connector release notes
Version history for the Confluence Search Connector application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - November 2024
New: Ability to remove indexed content that has been deleted or archived on Confluence.
#### Version 1.0.0 - August 2024
Confluence Search Connector allows your employees to search and discover content from ServiceNow. You can index pages from multiple spaces, enabling employees to find the
right answers through Employee Service Center, Now Mobile, and Virtual Agent.
| ---
title: Confluence Search Connector release notes
description: Version history for the Confluence Search Connector application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Confluence Search Connector release notes
Version history for the Confluence Search Connector application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - November 2024
New: Ability to remove indexed content that has been deleted or archived on Confluence.
#### Version 1.0.0 - August 2024
Confluence Search Connector allows your employees to search and discover content from ServiceNow. You can index pages from multiple spaces, enabling employees to find the
right answers through Employee Service Center, Now Mobile, and Virtual Agent.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-digital-experience-score.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-digital-experience-score.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-digital-experience-score.html | Digital Experience Score release notes | Version history for the Digital Experience Score application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-digital-experience-score.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-digital-experience-score.html"><body id="store-rn-itsm-digital-experience-score"><main role="main"><article role="article" class="dita" id="store-rn-itsm-digital-experience-score" aria-labelledby="title_store-rn-itsm-digital-experience-score">
<h1 class="title topictitle1" id="title_store-rn-itsm-digital-experience-score"><span class="ph">Digital Experience Score</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Digital Experience Score</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-digital-experience-score__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d479557e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.1.0 - August 2025</dt>
<dd class="dd">See <a class="xref true-external" href="https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-app-device-health.html" target="_blank">DEX Application and Device Health</a> product for release notes. This app is a dependency of DEX Application and Device Health.</dd>
<dt class="dt dlterm">Version 3.0.0 - May 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-digital-experience-score__ul_e2m_fv2_wfc">
<li class="li">Important: Digital Experience Score is supported from the Yokohama release onward. If you see the Digital Experience Score dashboard in Xanadu, you must disable DEX Score feature. See the “Disable DEX Score Feature”
article [<a class="xref true-external" href="https://support.servicenow.com/kb?sys_kb_id=5165617f970aaa90f03d739c1253af67&id=kb_article_view" target="_blank">KB2224330</a>] in the Now Support Knowledge Base article for more information. </li>
<li class="li">New: Access device lists based on individual device or application health metric scores. Review the list to identify devices with scores below the average for each metric. </li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.2 - February 2025</dt>
<dd class="dd" id="store-rn-itsm-digital-experience-score__latest-store-rn-itsm-digital-experience-score">
<ul class="ul" id="store-rn-itsm-digital-experience-score__ul_rrv_5ph_22c">
<li class="li">Digital Experience Score provides comprehensive insights into the digital experience of your employees by analyzing three key data sources: <ul class="ul" id="store-rn-itsm-digital-experience-score__ul_ahm_dv2_wfc">
<li class="li">Monitored metrics from end-user devices </li>
<li class="li">User sentiment </li>
<li class="li">Service desk experience </li>
</ul></li>
<li class="li">With the ability to drill down into application or device operating system performance and leveraging data collected at various intervals, organizations can identify and address areas for improvement, ultimately enhancing
the overall digital experience for their employees. </li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-digital-experience-score.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-digital-experience-score.html\"><body id=\"store-rn-itsm-digital-experience-score\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-digital-experience-score\" aria-labelledby=\"title_store-rn-itsm-digital-experience-score\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-digital-experience-score\"><span class=\"ph\">Digital Experience Score</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Digital Experience Score</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-digital-experience-score__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d479557e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.1.0 - August 2025</dt>\n <dd class=\"dd\">See <a class=\"xref true-external\" href=\"https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-app-device-health.html\" target=\"_blank\">DEX Application and Device Health</a> product for release notes. This app is a dependency of DEX Application and Device Health.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itsm-digital-experience-score__ul_e2m_fv2_wfc\">\n <li class=\"li\">Important: Digital Experience Score is supported from the Yokohama release onward. If you see the Digital Experience Score dashboard in Xanadu, you must disable DEX Score feature. See the “Disable DEX Score Feature”\n article [<a class=\"xref true-external\" href=\"https://support.servicenow.com/kb?sys_kb_id=5165617f970aaa90f03d739c1253af67&id=kb_article_view\" target=\"_blank\">KB2224330</a>] in the Now Support Knowledge Base article for more information. </li>\n <li class=\"li\">New: Access device lists based on individual device or application health metric scores. Review the list to identify devices with scores below the average for each metric. </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-digital-experience-score__latest-store-rn-itsm-digital-experience-score\">\n <ul class=\"ul\" id=\"store-rn-itsm-digital-experience-score__ul_rrv_5ph_22c\">\n <li class=\"li\">Digital Experience Score provides comprehensive insights into the digital experience of your employees by analyzing three key data sources: <ul class=\"ul\" id=\"store-rn-itsm-digital-experience-score__ul_ahm_dv2_wfc\">\n <li class=\"li\">Monitored metrics from end-user devices </li>\n <li class=\"li\">User sentiment </li>\n <li class=\"li\">Service desk experience </li>\n </ul></li>\n <li class=\"li\">With the ability to drill down into application or device operating system performance and leveraging data collected at various intervals, organizations can identify and address areas for improvement, ultimately enhancing\n the overall digital experience for their employees. </li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Digital Experience Score release notes
Version history for the Digital Experience Score application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.1.0 - August 2025
See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.
#### Version 3.0.0 - May 2025
* Important: Digital Experience Score is supported from the Yokohama release onward. If you see the Digital Experience Score dashboard in Xanadu, you must disable DEX Score feature. See the “Disable DEX Score Feature”
article [KB2224330] in the Now Support Knowledge Base article for more information.
* New: Access device lists based on individual device or application health metric scores. Review the list to identify devices with scores below the average for each metric.
#### Version 1.0.2 - February 2025
* Digital Experience Score provides comprehensive insights into the digital experience of your employees by analyzing three key data sources:
+ Monitored metrics from end-user devices
+ User sentiment
+ Service desk experience
* With the ability to drill down into application or device operating system performance and leveraging data collected at various intervals, organizations can identify and address areas for improvement, ultimately enhancing
the overall digital experience for their employees.
| ---
title: "Digital Experience Score\u200B release notes"
description: "Version history for the Digital Experience Score\u200B application on\
\ the ServiceNow Store."
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Digital Experience Score release notes
Version history for the Digital Experience Score application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.1.0 - August 2025
See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.
#### Version 3.0.0 - May 2025
* Important: Digital Experience Score is supported from the Yokohama release onward. If you see the Digital Experience Score dashboard in Xanadu, you must disable DEX Score feature. See the “Disable DEX Score Feature”
article [KB2224330] in the Now Support Knowledge Base article for more information.
* New: Access device lists based on individual device or application health metric scores. Review the list to identify devices with scores below the average for each metric.
#### Version 1.0.2 - February 2025
* Digital Experience Score provides comprehensive insights into the digital experience of your employees by analyzing three key data sources:
+ Monitored metrics from end-user devices
+ User sentiment
+ Service desk experience
* With the ability to drill down into application or device operating system performance and leveraging data collected at various intervals, organizations can identify and address areas for improvement, ultimately enhancing
the overall digital experience for their employees.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-digital-portfolio-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-digital-portfolio-mgmt.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-digital-portfolio-mgmt.html | Digital Portfolio Management release notes | Version history for the Digital Portfolio Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-digital-portfolio-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-digital-portfolio-mgmt.html"><body id="store-rn-itsm-digital-portfolio-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-itsm-digital-portfolio-mgmt" aria-labelledby="title_store-rn-itsm-digital-portfolio-mgmt">
<h1 class="title topictitle1" id="title_store-rn-itsm-digital-portfolio-mgmt"><span class="ph">Digital Portfolio Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Digital Portfolio Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-digital-portfolio-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d174144e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 7.2.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">DPM can be configured to show more than one KPI group on the enterprise portfolio preview pages.</li>
<li class="li">The "Needs Attention" feature on many screens in DPM is now more performant for larger data sets.</li>
<li class="li">Added a loading state spinner to Needs Attention 'right rails' in DPM, so customers with very large data sets don't perceive a slow load as broken.</li>
<li class="li">We have recreated the 'Overdue Incidents' indicator within the DPM scope for performance reasons. <ul class="ul">
<li class="li">New installs will automatically use the new indicator.</li>
<li class="li">Existing installs will still use the old indicator and everything should continue working. However, we recommend that customers re-map to the new indicator, which has the same name but with a prefix of "DPM:"</li>
</ul>
</li>
<li class="li">Updated the 'portfolio list' component to make it easier to switch between portfolios.</li>
<li class="li">Renamed 'Application Service' to 'Service Instance' per updated CSDM naming conventions.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">PRB1910321 - Fixed a configuration issue with the indicator 'DPM: Number of Open Changes' which was causing high memory usage during daily data collection for large data sets.</li>
<li class="li">PRB1897087 - Fixed an issue where the creation of a new application service (service instance) portfolio was creating a business application portfolios instead.</li>
<li class="li">PRB1885073 - Fixed an issue where tag based application services (service instances) were not showing up on the service offering run tab.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 7.0.6 - June 2025</dt>
<dd class="dd" id="store-rn-itsm-digital-portfolio-mgmt__latest-store-rn-itsm-digital-portfolio-mgmt">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_ic1_svm_nfc">
<li class="li">PRB1889172 - Fixed the 'remove button' while editing portfolios.</li>
<li class="li">PRB1889636 - Fixed missing score in the 'initiatives by state' pie chart on the service offerings build page.</li>
<li class="li">PRB1888180 - Fixed issue causing scheduled emails for email reporting feature to not be sent.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 7.0.4 - May 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Configurable Info tab allows customers to configure the Info tab of the solutions pages, similarly to how they can configure the Plan, Build, and Run tabs. This includes showing or hiding sections of the tab.</li>
<li class="li">DPM users with the dpm_admin role can now create and edit portfolios directly within DPM, and three portfolio templates are included ("EDUCAUSE", "IT Service Portfolio", and "Sample Organization Structure").</li>
<li class="li">DPM users can now send an email to any users with the dpm_manager role that includes the first KPI group data and a link back to the solution they are sending an email from. This feature is off by default and can be
activated in the DPM Admin center under a new 'Email properties' section.</li>
<li class="li">DPM admins can turn on a scheduled job that will automatically send the top KPI group data in an email to the solution owners. The schedule is configurable and will only send KPI data for the 'top level objects' that a
user owns. For example, if they own a taxonomy node, it won't send data on sub nodes or services.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">PRB1843573 - DPM > My Lists > Add new list - Columns set in the list set up are not displayed in the created List.</li>
<li class="li">PRB1844843 - If Available item type Business service is made inactive, DPM is displaying "The page you are looking for could not be found" when clicking on the widget's Availability for Performance or Service
Metrics.</li>
<li class="li">PRB1845557 - Needs attention on the Enterprise Portfolio page is slow to load.</li>
<li class="li">PRB1850383 - Removed an unnecessary ACL.</li>
<li class="li">PRB1857783 - Under KPI Group properties, the switch to turn on/off the latest score property is not honored.</li>
<li class="li">PRB1862858 - DPM: Daily Data Collection is causing out of memory and node restarts.</li>
<li class="li">PRB1866992 - DPM Application Service Info tab... the "Application service description" is missing.</li>
<li class="li">PRB1868132 - DPM: When turning off the available item type for business applications the homepage does not load for user who have not customized their tiles.</li>
<li class="li">PRB1870387 - For incident indicators extended application service classes are not being counted in the affected ci/impacted service related list.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.1.9 - February 2025 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_qsr_r2g_zdc">
<li class="li">New Troubleshooting tab and menu in DPM Admin center.</li>
<li class="li">Retired (non-operational) services no longer show up on the homepage, nor are performance analytics calculated for non-operational services.</li>
<li class="li">Updated various images to be 'theme-able'.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_lnf_s2g_zdc">
<li class="li">PRB1740288 - Fixed an issue where if multiple breakdowns are associated with a formula indicator (for example, average P1 incidents), the shown value would be incorrect.</li>
<li class="li">PRB1828595 - Fixed a slow loading issue with the enterprise portfolios content tree.</li>
<li class="li">PRB1833597 - Fixed an issue where the enterprise portfolio content tree didn't load if the portfolio was empty.</li>
<li class="li">PRB1831903 - Removed the unnecessary readonly attribute on report_view ACLs which will allow customers to tune their report view ACLs.</li>
<li class="li">PRB1838775 - Fixed an issue with the business capabilities and application services widgets on the business application info tab.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.1.3 - November 2024 (Washington DC+)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Admin center getting started flows now have direct links to services, business apps, and app services lists.</li>
<li class="li">Personal Portfolio solution cards are now configurable within admin center.</li>
<li class="li">KPIs within KPI groups can now be set to 'active=false' and they won't render within DPM.</li>
<li class="li">Updated Needs attention to include application services when you add them to the Impacted services or the Affected CIs related list (in addition to the Configuration field). The data rolls up to the business
application, taxonomy node, and at the portfolio level.</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Homepage card sort now based on total red/yellow status items.</li>
<li class="li">Made the breakdowns of incident/problem/change more consistent across DPM including admin center.</li>
<li class="li">Time series KPI indicator visualizations now allow drill downs into the detail view.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Accessibility defects across the workspace</li>
<li class="li">PRB1809875 - DPM Widget: Number of open and overdue incidents not showing entries for the "Incident SLA" tab</li>
<li class="li">PRB1805678 - Services (business_service) not showing Critical Incidents on the DPM homepage via the solution cards</li>
<li class="li">PRB1768035 - DPM Run tab does not display Calculated and Tag based Application Services</li>
<li class="li">PRB1802698 - Incorrect service breakdown is shown in taxonomy overview page</li>
<li class="li">PRB1803873 - Convert error messages to info messages for some functions that weren't in an error state.</li>
<li class="li">PRB1783202 - DPM workspace - when creating personal portfolio, if any of the available item types(e.g business applications or service offerings) has zero records, the other item types are keeps loading</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 5.2.3 - September 2024 (Vancouver)</dt>
<dd class="dd">Fixed: Fixed a dependency issue causing 'view relationships' to fail for customers who don't also have the CMDB workspace installed.</dd>
<dt class="dt dlterm">Version 6.0.8 - August 2024 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_cpn_sd3_ccc">
<li class="li">Updated the DPM Admin Center feature to include guided setup flows for business applications and application services.</li>
<li class="li">Added a new Needs Attention attribute type for Problem records that customers can activate.</li>
<li class="li">Added descriptive KPI tooltips to clarify indicator data. The DPM admin role can update these tooltips.</li>
<li class="li">Updated the team logic in the DPM Contacts tab in the Needs attention panel. The Teams tab shows multiple teams that support the service offering.</li>
<li class="li">Added the ability to automatically add the DPM breakdowns and jobs for DPM KPIs to reduce PA-related errors on KPIs in DPM.</li>
<li class="li">Added the ability to configure the Header section and Info tab General info section of solutions in DPM. It's no longer necessary to customize those pages using UI Builder.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_zhd_td3_ccc">
<li class="li">Removed unnecessary ACLs for planned_task and cmdb_ci_business_app tables.</li>
<li class="li">Fixed the display overlap issue for retired service offerings.</li>
<li class="li">Removed needs attention Audit tab for applications, services, and application service taxonomy nodes (audits don't apply to app services).</li>
<li class="li">Critical incidents attached to offerings in Personal Portfolios now show up correctly in the Needs attention panel area of the Personal Portfolio.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.2.2 - June 2024 (Vancouver and Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Created Phase 1 of the Digital Portfolio Management Admin Center. <ul class="ul">
<li class="li">Provides administrators a guided walk-through as they set up and configure the DPM Workspace for the organization.</li>
<li class="li">Includes the Overview and Settings tabs.</li>
<li class="li">Provides the necessary plug-ins and visibility into the end-to-end service and application life cycle.</li>
<li class="li">Accessible from the ServiceNow Admin Configuration Hub.</li>
</ul>
</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Replaced the DPM custom relationship map with the global ServiceNow Unified CI map.</li>
<li class="li">Added default tooltips to PAR visualizations for all KPI Description fields. Administrators have the option to remove the default tooltips.</li>
<li class="li">The KPI latest score is set to be true for new and zboot customers, removing the former Sum and Average fields on KPI records.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">PRB1743920 - Resolved non functioning 'new' button for business apps, app services, and business services during the personal portfolio creation tool.</li>
<li class="li">PRB1739321 - Removed class qualifier on query for outages in the needs attention results. Now outages attached to other sub-classes of cmdb_ci_service will show up in Needs attention.</li>
<li class="li">PRB1735943 - Fixed an issue that limited users available to pick from when adding editors and viewers during personal portfolio creation.</li>
<li class="li">PRB1734438 - Fixed an issue with a missing filter on the single score of 'upcoming changes this week' on the service offering build tab.</li>
<li class="li">PRB1730749 - First round of fixes related to missing i18n translations throughout DPM.</li>
<li class="li">PRB1730749 - removed an non critical read ACL on the 'planned_task_custom_console_member' table that was limiting access for users w/o the dpm_manager role.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.6 - March 2024 (Vancouver and Washington)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Needs Attention: outages and alerts associated with services now roll up to the taxonomy nodes and portfolios.</li>
<li class="li">Fixed an issue that would cause a blank homepage in DPM when the com.snc.apm plugin was installed.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.3.3 - March 2024 (Utah)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Needs Attention: outages and alerts associated with services now roll up to the taxonomy nodes and portfolios.</li>
<li class="li">Fixed an issue that would cause a blank homepage in DPM when the com.snc.apm plugin was installed.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.3 - February 2024 (Washington DC)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">View related knowledge articles on the service and offering detail pages, located in the contextual side panel.</li>
<li class="li">View related business applications in the Info tab of a business application. When the business application is a platform host, you can now see all platform applications that run on that host. When the application is a
platform application, you can now see the related platform host.</li>
<li class="li">Use the CSDM lifecycle fields for services and offerings when the CSDM activation plugin is installed (com.snc.cmdb.csdm.activation). With the plugin installed, the Lifecycle Stage and Lifecycle Stage Status fields
replace the Phase and Status fields for all services and offerings.</li>
<li class="li">Sort the Needs attention section.</li>
</ul></li>
<li class="li"><ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_dzg_1kn_21c">
<li class="li">Changed:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_ezg_1kn_21c">
<li class="li">View the updated Team and Team member contact cards in the side panel of solutions.</li>
<li class="li">See changes from related application services on the Build tab of business applications. This update was made possible due to the condition updates to the Change widgets.</li>
<li class="li">View any number of solutions on the DPM homepage. There's no longer a limit to the number of solutions. Use the Refresh button on the DPM homepage to update the solution status.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.2.5 - November 2023 (Vancouver)</dt>
<dd class="dd"><ul class="ul">
<li class="li"><p class="p">New:</p>
<ul class="ul">
<li class="li">The redesigned DPM homepage enables you to keep track of all your solution cards and access your DPM browsing history. You can also personalize the updated DPM homepage. <ul class="ul">
<li class="li">Upon first login, the DPM homepage displays solution cards that the user is associated with, based on the username in certain table fields.</li>
<li class="li">To tailor a users first-time experience, the DPM Admin can modify a user's homepage solutions table to set the solutions that should be shown.</li>
<li class="li">Add or remove solution cards and configure the needs attention attributes and thresholds for a personalized view of your DPM homepage (see Performance).</li>
<li class="li">Once you add or remove a solution card from your homepage, the system will no longer generate the solution cards to display. Instead, your homepage will show the solution cards based on your preferences and keep
those preferences in the user's homepage solutions table.</li>
</ul></li>
<li class="li">DPM Homepage Performance <ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_lbt_tgf_2zb">
<li class="li">Two system properties limit the number of solutions cards that DPM can show for the user per table. The limit is 200 solution cards. DPM offers this breakdown: <ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_mbt_tgf_2zb">
<li class="li">Services table: 150 cards' (services, service offerings, and application services)</li>
<li class="li">Business applications table: 50 cards</li>
</ul></li>
<li class="li">DPM Admins can adjust the limits of 150 and 50, but the total limit cannot exceed 200</li>
<li class="li">When a user adds and removes solutions cards, they can add any combination of solutions to their homepage, but the total solution cards cannot exceed 200.</li>
<li class="li">It's in the roadmap for a future release to increase the number of solution cards.</li>
</ul></li>
<li class="li">Available item types <ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_wdz_tgf_2zb">
<li class="li">DPM Admins access the available item types table from the filter navigator within the DPM Administration section.</li>
<li class="li">DPM Admins use the available item types table to hide or show specific solution types in the homepage, as well as the personal portfolio.</li>
<li class="li">When a DPM Admin hides a solution type, that solution will not be included in the auto-generation results, in the add and remove items options, in the set status conditions modal, or in the page filters.</li>
</ul></li>
<li class="li">Process Mining for DPM <ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_jtk_5gf_2zb">
<li class="li">Process Mining enables DPM users to see key performance indicator (KPI) details and analyze anomalies.</li>
<li class="li">Project templates that come with DPM for Process Mining are incidents, problems, changes, and requests.</li>
<li class="li">DPM Admins enable Process Mining by installing the ITSM Process Mining Content Pack from the ServiceNow Store and setting the system property sn_dpm.enable.po.dpm to true.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_zl3_vgf_2zb">
<li class="li">Needs attention cards no longer display on the homepage. Instead, needs attention attributes display on each solution card.</li>
<li class="li">The order of the needs attention attributes determines how they show on each solution card.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.2.4 - November 2023 (Utah)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_j4w_bhf_2zb">
<li class="li">The redesigned DPM homepage enables you to keep track of all your solution cards and access your DPM browsing history. You can also personalize the updated DPM homepage. <ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_qqw_bhf_2zb">
<li class="li">Upon first login, the DPM homepage displays solution cards that the user is associated with, based on the username in certain table fields.</li>
<li class="li">To tailor a user's first-time experience, the DPM Admin can modify a user's homepage solutions table to set the solutions that should be shown.</li>
<li class="li">Add or remove solution cards and configure the needs attention attributes and thresholds for a personalized view of your DPM homepage (see Performance).</li>
<li class="li">Once you add or remove a solution card from your homepage, the system will no longer generate the solution cards to display. Instead, your homepage will show the solution cards based on your preferences and keep
those preferences in the user's homepage solutions table.</li>
</ul></li>
<li class="li">DPM Homepage Performance <ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_ynt_xgf_2zb">
<li class="li">Two system properties limit the number of solutions cards that DPM can show for the user per table. The limit is 200 solution cards. DPM offers this breakdown: <ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_znt_xgf_2zb">
<li class="li">Services table: 150 cards (services, service offerings, and application services)</li>
<li class="li">Business applications table: 50 cards</li>
</ul></li>
<li class="li">DPM Admins can adjust the limits of 150 and 50, but the total limit cannot exceed 200</li>
<li class="li">When a user adds and removes solutions cards, they can add any combination of solutions to their homepage, but the total solution cards cannot exceed 200.</li>
<li class="li">It's in the roadmap for a future release to increase the number of solution cards.</li>
</ul></li>
<li class="li">Available item types <ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_sr2_ygf_2zb">
<li class="li">DPM Admins access the available item types table from the filter navigator within the DPM Administration section.</li>
<li class="li">DPM Admins use the available item types table to hide or show specific solution types in the homepage, as well as the personal portfolio.</li>
<li class="li">When a DPM Admin hides a solution type, that solution will not be included in the auto-generation results, in the add and remove items options, in the set status conditions modal, or in the page filters.</li>
</ul></li>
<li class="li">Process Mining for DPM <ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_kjr_ygf_2zb">
<li class="li">Process Mining enables DPM users to see key performance indicator (KPI) details and analyze anomalies.</li>
<li class="li">Project templates that come with DPM for Process Mining are incidents, problems, changes, and requests.</li>
<li class="li">DPM Admins enable Process Mining by installing the ITSM Process Mining Content Pack from the ServiceNow's Store and setting the system property sn_dpm.enable.po.dpm to true.</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_bml_zgf_2zb">
<li class="li">Needs attention cards no longer display on the homepage. Instead, needs attention attributes display on each solution card.</li>
<li class="li">The order of the needs attention attributes determines how they show on each solution card.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.12 - September 2023 (Utah)</dt>
<dd class="dd">Fixed an issue with missing data on taxonomy nodes screens when the "Service Portfolio Management Estimated Spend" plugin is installed.</dd>
<dt class="dt dlterm">Version 4.0.10 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Create and view Enterprise Portfolios for business applications and application services.</li>
<li class="li">Filter enterprise portfolio solutions by lifecycle status.</li>
<li class="li">Create, map, and view KPI groups for business application and application service enterprise portfolios.</li>
<li class="li">Create, map, and view KPI groups for business applications.</li>
<li class="li">Enable the latest score system property to view the last collected score for all KPIs in DPM.</li>
<li class="li">Add groups of users as editors and viewers of a personal portfolio.</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Updated the Technology Portfolio Management data to the new TPM data model to show key lifecycle dates for business applications and application services on the Risk tab.</li>
<li class="li">Moved all applications services from the Run tab to the Info tab on the business application detail page.</li>
<li class="li">Moved all software and hardware models from the Run tab to the Info tab on the application service detail page.</li>
<li class="li">Updated the MTTR KPI in the Performance snapshot KPI group to Incidents not updated in the last 5 days.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.21 - March 2023</dt>
<dd class="dd"><ol class="ol" id="store-rn-itsm-digital-portfolio-mgmt__ol_dxw_vcl_31c">
<li class="li">KPI drill downs: fixed an issue causing leaf nodes to display grid instead of record list.</li>
<li class="li">KPI drill downs: fixed an issue with a missing scrollbar when there are more than 10 offerings.</li>
<li class="li">KPI drill downs: If a customer maps incidents directly to a service instead of an offering (preferred) the correct incident count will show on the service, and the correct (but different) incident count will show on the
offerings.</li>
<li class="li">Removed 'edit in service builder' buttons if a user doesn't have permission to edit the given service from various screens in DPM.</li>
<li class="li">Alignment Planner Workspace: Fixed version incompatibility with Alignment Planner workspace (APWS). San Diego compatible versions of DPM (2.*) and now compatible with San Diego compatible versions of APWS (4.*). Tokyo
compatible versions of DPM (3.*) are now compatible with Tokyo/Utah versions of APWS (renamed to Portfolio Planning for standard licenses and to Strategic Planning for pro licenses).</li>
<li class="li">Service offering info tab: Now showing description value, not short description value.</li>
<li class="li">Service details page: Now showing business criticality field and the pill is now the correct color.</li>
<li class="li">Service details build tab: The improvement initiatives donut chart will now show the '0' count instead of being blank when there are no mapped improvement initiatives.</li>
<li class="li">Service details run tab: Removed a 'link to self' on offering drill downs grid view. This caused the page to navigate back to itself, creating recursive breadcrumbs and a confusing customer experience.</li>
<li class="li">Service details build tab: fixed initiatives by state count to key off of 'state' and not 'breakdown_level2' which means the number in the donut chart and the number of initiatives in the list drilldown are now
consistent.</li>
<li class="li">Home page: fixed 'undefined' showing up during page load.</li>
<li class="li">Enterprise portfolio overview page: Reduced duplicate API calls on portfolio overview page, improving page load times.</li>
<li class="li">Personal portfolios page: Improved slow loading issue with personal portfolio view.</li>
</ol></dd>
<dt class="dt dlterm">Version 4.0.10 - August 2023</dt>
<dd class="dd" id="store-rn-itsm-digital-portfolio-mgmt__latest-store-rn-itsm-digital-portfolio-mgmt"><ul class="ul">
<li class="li">New
<ul class="ul">
<li class="li">Create and view Enterprise Portfolios for business applications and application services.</li>
<li class="li">Filter enterprise portfolio solutions by lifecycle status.</li>
<li class="li">Create, map, and view KPI groups for business application and application service enterprise portfolios.</li>
<li class="li">Create, map, and view KPI groups for business applications.</li>
<li class="li">Enable the latest score system property to view the last collected score for all KPIs in DPM.</li>
<li class="li">Add groups of users as editors and viewers of a personal portfolio.</li>
</ul>
</li>
<li class="li">Changed
<ul class="ul">
<li class="li">Updated the Technology Portfolio Management data to the new TPM data model to show key lifecycle dates for business applications and application services on the Risk tab.</li>
<li class="li">Moved all applications services from the Run tab to the Info tab on the business application detail page.</li>
<li class="li">Moved all software and hardware models from the Run tab to the Info tab on the application service detail page.</li>
<li class="li">Updated the MTTR KPI in the Performance snapshot KPI group to Incidents not updated in the last 5 days.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.4 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_yp1_wdc_hwb">
<li class="li">NOTE: This version is compatible with the Utah family release.</li>
<li class="li">New:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_wr4_b2c_hwb">
<li class="li">Added system property to enable DevOps data in DPM. When enabled, users can:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_lbw_d2c_hwb">
<li class="li">Navigate to the DevOps Insights dashboard from the flow metrics section of the business application Build tab.</li>
<li class="li">Navigate to the DevOps Change Workspace from the accelerate metrics section of the business application Build and Run tabs.</li>
</ul></li>
<li class="li">Added DevOps accelerated metrics to business applications Build and Run tabs.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_mbc_h2c_hwb">
<li class="li">Moved DevOps flow metrics from business applications Plan tab to the Build tab.</li>
<li class="li">Updated the dpm_manager role:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_w1f_l2c_hwb">
<li class="li">Removed the service_editor role and business app editor from dpm_manager role.</li>
<li class="li">Users now must have the service_editor role to edit services and offerings in Service Builder from DPM.</li>
</ul></li>
<li class="li">Hid the create CIM (create demand) option when the CIM plugin or the Demand plugin is not installed. </li>
<li class="li">Updated the Contacts tab so any users and groups related to the service, offering, business application, or application service will display on that tab.</li>
<li class="li">Updated the auto-create a personal portfolio feature to add application services.</li>
<li class="li">Updated KPI groups:Users can now choose the source indicator for a Formula Indicator KPI so the source records will show on the KPI drill down.</li>
<li class="li">Added a provided "Changes" KPI group.</li>
<li class="li">Changed the label of the "Catalog activity" KPI group from "New requests" to "Service requests."</li>
<li class="li">Created a new provided KPI group called "Service performance" that can be mapped directly to services. It has the same supporting KPIs as the Performance snapshot.</li>
<li class="li">KPI visualization configurations are now on the KPI record related list.</li>
<li class="li">Added the ability to sort offerings in taxonomy from a-z.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_cnl_xdc_hwb">
<li class="li">Improved labels and metrics in the 'initiatives by state' donut chart</li>
<li class="li">Fixed an issue where the KPI details grid had a link to itself.</li>
<li class="li">Added business criticality field on the business service details page.</li>
<li class="li">Improved slow loading issue with personal portfolio view.</li>
<li class="li">Fixed version compatibility issue between DPM and Alignment Planner Workspace.</li>
<li class="li">Fixed an issue where a service portfolio incident and the incident_sla indicators scores didn't match taxonomy nodes scores. Now, when an incident is mapped directly to a service (instead of to an offering) the counts
reflect that in the related indicators.</li>
<li class="li">Fixed an issue where a disabled 'admin' account created users and incidents (demo data script name issue).</li>
<li class="li">Updated the name of demo data creation script to avoid confusion.</li>
<li class="li">All KPI configurations now display in the related list on the KPI Group record (not just on a group filter)</li>
<li class="li">Fixed general performance issues:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_qnx_ydc_hwb">
<li class="li">The Close dialog box in "Manage access" wasn't working.</li>
<li class="li">"Number of Overdue Changes" KPI indicator had a faulty condition.</li>
<li class="li">DPM historic data collections in job log wasn't correct.</li>
<li class="li">Improvement initiatives donut chart wasn't displaying total count.</li>
<li class="li">Workspace pagination behavior wasn't consistent.</li>
<li class="li">Sparkline view of the Performance snapshot KPI group/MTTR wasn't accurate.</li>
<li class="li">Duplicate team values were showing in the DPM Workspace.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.3 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_nqv_yyv_hwb">
<li class="li">NOTE: This version is compatible with the Tokyo family release.</li>
<li class="li">New:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_oqv_yyv_hwb">
<li class="li">Added system property to enable DevOps data in DPM. When enabled, users can: <ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_pqv_yyv_hwb">
<li class="li">Navigate to the DevOps Insights dashboard from the flow metrics section of the business application Build tab.</li>
<li class="li">Navigate to the DevOps Change Workspace from the accelerate metrics section of the business application Build and Run tabs.</li>
</ul></li>
<li class="li">Added DevOps accelerated metrics to business applications Build and Run tabs.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_qqv_yyv_hwb">
<li class="li">Moved DevOps flow metrics from business applications Plan tab to the Build tab.</li>
<li class="li">Updated the dpm_manager role: <ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_rqv_yyv_hwb">
<li class="li">Removed the service_editor role and business app editor from dpm_manager role.</li>
<li class="li">Users now must have the service_editor role to edit services and offerings in Service Builder from DPM.</li>
</ul></li>
<li class="li">Hid the create CIM (create demand) option when the CIM plugin or the Demand plugin is not installed.</li>
<li class="li">Updated the Contacts tab so any users and groups related to the service, offering, business application, or application service will display on that tab.</li>
<li class="li">Updated the auto-create a personal portfolio feature to add application services.</li>
<li class="li">Updated KPI groups: <ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_sqv_yyv_hwb">
<li class="li">Users can now choose the source indicator for a Formula Indicator KPI so the source records will show on the KPI drill down.</li>
<li class="li">Added a provided "Changes" KPI group.</li>
<li class="li">Changed the label of the "Catalog activity" KPI group from "New requests" to "Service requests."</li>
<li class="li">Created a new provided KPI group called "Service performance" that can be mapped directly to services. It has the same supporting KPIs as the Performance snapshot.</li>
<li class="li">KPI visualization configurations are now on the KPI record related list.</li>
</ul></li>
<li class="li">Added the ability to sort offerings in taxonomy from a-z.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_tqv_yyv_hwb">
<li class="li">Improved labels and metrics in the 'initiatives by state' donut chart</li>
<li class="li">Fixed an issue where the KPI details grid had a link to itself.</li>
<li class="li">Added business criticality field on the business service details page.</li>
<li class="li">Improved slow loading issue with personal portfolio view.</li>
<li class="li">Fixed version compatibility issue between DPM and Alignment Planner Workspace.</li>
<li class="li">Fixed an issue where a service portfolio incident and the incident_sla indicators scores didn't match taxonomy nodes scores. Now, when an incident is mapped directly to a service (instead of to an offering) the counts
reflect that in the related indicators.</li>
<li class="li">Fixed an issue where a disabled 'admin' account created users and incidents (demo data script name issue). Updated the name of demo data creation script to avoid confusion.</li>
<li class="li">All KPI configurations now display in the related list on the KPI Group record (not just on a group filter)</li>
<li class="li">Fixed general performance issues: <ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_pbt_ldc_hwb">
<li class="li">The Close dialog box in "Manage access" wasn't working.</li>
<li class="li">"Number of Overdue Changes" KPI indicator had a faulty condition.</li>
<li class="li">DPM historic data collections in job log wasn't correct.</li>
<li class="li">Improvement initiatives donut chart wasn't displaying total count.</li>
<li class="li">Workspace pagination behavior wasn't consistent.</li>
<li class="li">Sparkline view of the Performance snapshot KPI group/MTTR wasn't accurate.</li>
<li class="li">Duplicate team values were showing in the DPM Workspace.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.3 - December 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed the following issues in this latest patch:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_x2n_nnc_mxb">
<li class="li">Fixed an issue causing search within DPM when working on the Utah family release.</li>
<li class="li">Fixed issues when searching the needs attention section on the homepage.</li>
<li class="li">Fixed ACL issues when the ITSM roles plugin is not installed.</li>
<li class="li">Fixed first row indicator links on grid on overview/run tabs for taxonomy/services/offerings.</li>
<li class="li">Fixed an issue that required the specific "performance snapshot" KPI group to be used for all Services/Offerings. Now any KPI group can be used/mapped to any given service or offering.</li>
<li class="li">Fixed an issue causing the node breakdown grid to be blank if the performance snapshot is not on a page (related to above issue).</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.2 - November 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">DPM highlights for v3 (Nov release):<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_flt_mnc_mxb">
<li class="li">Added visual spark lines to key performance indicators (KPIs) and record views for another way to present data.</li>
<li class="li">Added DevOps flow metrics for the business applications Plan tab.</li>
<li class="li">Expanded the reporting model so you can see incidents, problems, changes, and outages related to or impacting the performance of your services and service offerings.</li>
<li class="li">Updated the indicators on the Performance snapshot KPI group.</li>
<li class="li">Added availability tracking for application services.</li>
<li class="li">Moved the subscriber count KPI group to meta data so it can be viewed in the headers of portfolios, taxonomies, and nodes.</li>
<li class="li">Added service offerings to the service portfolio Info tab.</li>
<li class="li">Added a Contacts tab for nodes in relationship maps.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.20 - November 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_jmp_knc_mxb">
<li class="li">The following four issues were fixed in this patch release:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_hqn_lnc_mxb">
<li class="li">Fixed an issue that caused duplicate drafts of services and service offerings to be created when viewing a service in DPM.</li>
<li class="li">Fixed the 10-child limit on breakdown KPI view (it's not set to 1000).</li>
<li class="li">On the Application services dependencies grid: Removed dead link when Technology risk is empty.</li>
<li class="li">Removed an unnecessary plugin dependency (APM) related to application services.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.15 - October 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_zjq_jnc_mxb">
<li class="li">Fixed: Minor Bug fixes</li>
<li class="li">Please note that there are two versions of this patch, one that is San Diego compatible (2.2.14), and one that is Tokyo compatible (2.2.15). Select 'Other App Versions' on the store page to select the option that best
meets your needs.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.13 - September 2022 (San Diego)</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_jnq_ksm_q5b">
<li class="li">Minor Bug fixes</li>
<li class="li">Please note that 2.2.13 (this version) is compatible with San Diego, and 2.2.12 (prior version) is compatible with Tokyo. They are otherwise the same release.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.12 - September 2022 (Tokyo)</dt>
<dd class="dd">Minor bug fixes</dd>
<dt class="dt dlterm">Version 2.2.9 - August 2022 (San Diego)</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_xb2_gwz_g5b">
<li class="li">Configure DPM interfaces in DPM - hide life cycle tabs and content sections on detail views.</li>
<li class="li">View relationship maps of services, offerings, business applications, and application services to see dependencies and understand impacts.</li>
<li class="li">Use updated flow changes when creating personal portfolios.</li>
<li class="li">Add to personal portfolios from detail views and in the enterprise portfolio preview.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.7 - July 2022 (San Diego)</dt>
<dd class="dd">Fixed: Fixed the KPI group mappings in Service Builder when Digital Portfolio Management is enabled.</dd>
<dt class="dt dlterm">Version 2.1.6 - June 2022 (San Diego)</dt>
<dd class="dd">Minor patch release</dd>
<dt class="dt dlterm">Version 2.1.4 - May 2022 (San Diego)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Added Application Services (Run and Info tabs) for users to view application service data that affect their solutions. This addition doesn't affect the existing ability for solution owners to view the full life cycle
of Plan-Build-Run for services, service offerings, and business applications. A reminder that business applications also include a Risk tab to view epics and releases in the current sprint.</li>
<li class="li">Changed: Made general UI changes to ensure a consistent visual experience.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.11 - May 2022 (Rome)</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_jfw_mrf_jtb">
<li class="li">Fixed: This is a patch of the Rome compatible version of DPM, with the following fixes:<ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_vh2_nrf_jtb">
<li class="li">L10N and i18N fixes</li>
<li class="li">ACL fixes (that were blocking other roles from accessing tables)</li>
<li class="li">Fixed 500 error on the technical services info page</li>
<li class="li">Fixed intermitted 500 error on the personal portfolios page</li>
<li class="li">Fixed 3 different performance issues</li>
<li class="li">Fixed multi line chart visualizations in KPI groups</li>
<li class="li">Fixed personal portfolios empty state</li>
<li class="li">Fixed GRC tab on business application details page role requirements</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.6 - March 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-digital-portfolio-mgmt__ul_q31_l2x_rsb">
<li class="li">Fixes</li>
<li class="li">Please note that there are two concurrent versions of Digital Portfolio Management. the 1.* version is compatible with our Rome release, and the 2.* version is compatible with the San Diego release. For the 1.* version of
Digital Portfolio Management, please install the 1.* version of sn_opt_components, and for the 2.* version of Digital Portfolio Management, please install the 2.* version of sn_opt_components.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.4 - February 2022</dt>
<dd class="dd">Use Digital Portfolio Management to holistically view and collectively manage serivces, applications, and products through the full lifecycle to drive aligment and deliver measurable outcomes. You can plan for, build, and run
your services and applications with detailed operational and experience data all in one single location. DPM surfaces service impacts from across the platform, including outages, changes and high impact incidents.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-digital-portfolio-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-digital-portfolio-mgmt.html\"><body id=\"store-rn-itsm-digital-portfolio-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-digital-portfolio-mgmt\" aria-labelledby=\"title_store-rn-itsm-digital-portfolio-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-digital-portfolio-mgmt\"><span class=\"ph\">Digital Portfolio Management</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Digital Portfolio Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-digital-portfolio-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d174144e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 7.2.0 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">DPM can be configured to show more than one KPI group on the enterprise portfolio preview pages.</li>\n <li class=\"li\">The "Needs Attention" feature on many screens in DPM is now more performant for larger data sets.</li>\n <li class=\"li\">Added a loading state spinner to Needs Attention 'right rails' in DPM, so customers with very large data sets don't perceive a slow load as broken.</li>\n <li class=\"li\">We have recreated the 'Overdue Incidents' indicator within the DPM scope for performance reasons. <ul class=\"ul\">\n <li class=\"li\">New installs will automatically use the new indicator.</li>\n <li class=\"li\">Existing installs will still use the old indicator and everything should continue working. However, we recommend that customers re-map to the new indicator, which has the same name but with a prefix of "DPM:"</li>\n </ul>\n </li>\n <li class=\"li\">Updated the 'portfolio list' component to make it easier to switch between portfolios.</li>\n <li class=\"li\">Renamed 'Application Service' to 'Service Instance' per updated CSDM naming conventions.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">PRB1910321 - Fixed a configuration issue with the indicator 'DPM: Number of Open Changes' which was causing high memory usage during daily data collection for large data sets.</li>\n <li class=\"li\">PRB1897087 - Fixed an issue where the creation of a new application service (service instance) portfolio was creating a business application portfolios instead.</li>\n <li class=\"li\">PRB1885073 - Fixed an issue where tag based application services (service instances) were not showing up on the service offering run tab.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.6 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-digital-portfolio-mgmt__latest-store-rn-itsm-digital-portfolio-mgmt\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_ic1_svm_nfc\">\n <li class=\"li\">PRB1889172 - Fixed the 'remove button' while editing portfolios.</li>\n <li class=\"li\">PRB1889636 - Fixed missing score in the 'initiatives by state' pie chart on the service offerings build page.</li>\n <li class=\"li\">PRB1888180 - Fixed issue causing scheduled emails for email reporting feature to not be sent.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.4 - May 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Configurable Info tab allows customers to configure the Info tab of the solutions pages, similarly to how they can configure the Plan, Build, and Run tabs. This includes showing or hiding sections of the tab.</li>\n <li class=\"li\">DPM users with the dpm_admin role can now create and edit portfolios directly within DPM, and three portfolio templates are included ("EDUCAUSE", "IT Service Portfolio", and "Sample Organization Structure").</li>\n <li class=\"li\">DPM users can now send an email to any users with the dpm_manager role that includes the first KPI group data and a link back to the solution they are sending an email from. This feature is off by default and can be\n activated in the DPM Admin center under a new 'Email properties' section.</li>\n <li class=\"li\">DPM admins can turn on a scheduled job that will automatically send the top KPI group data in an email to the solution owners. The schedule is configurable and will only send KPI data for the 'top level objects' that a\n user owns. For example, if they own a taxonomy node, it won't send data on sub nodes or services.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">PRB1843573 - DPM > My Lists > Add new list - Columns set in the list set up are not displayed in the created List.</li>\n <li class=\"li\">PRB1844843 - If Available item type Business service is made inactive, DPM is displaying "The page you are looking for could not be found" when clicking on the widget's Availability for Performance or Service\n Metrics.</li>\n <li class=\"li\">PRB1845557 - Needs attention on the Enterprise Portfolio page is slow to load.</li>\n <li class=\"li\">PRB1850383 - Removed an unnecessary ACL.</li>\n <li class=\"li\">PRB1857783 - Under KPI Group properties, the switch to turn on/off the latest score property is not honored.</li>\n <li class=\"li\">PRB1862858 - DPM: Daily Data Collection is causing out of memory and node restarts.</li>\n <li class=\"li\">PRB1866992 - DPM Application Service Info tab... the "Application service description" is missing.</li>\n <li class=\"li\">PRB1868132 - DPM: When turning off the available item type for business applications the homepage does not load for user who have not customized their tiles.</li>\n <li class=\"li\">PRB1870387 - For incident indicators extended application service classes are not being counted in the affected ci/impacted service related list.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.9 - February 2025 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_qsr_r2g_zdc\">\n <li class=\"li\">New Troubleshooting tab and menu in DPM Admin center.</li>\n <li class=\"li\">Retired (non-operational) services no longer show up on the homepage, nor are performance analytics calculated for non-operational services.</li>\n <li class=\"li\">Updated various images to be 'theme-able'.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_lnf_s2g_zdc\">\n <li class=\"li\">PRB1740288 - Fixed an issue where if multiple breakdowns are associated with a formula indicator (for example, average P1 incidents), the shown value would be incorrect.</li>\n <li class=\"li\">PRB1828595 - Fixed a slow loading issue with the enterprise portfolios content tree.</li>\n <li class=\"li\">PRB1833597 - Fixed an issue where the enterprise portfolio content tree didn't load if the portfolio was empty.</li>\n <li class=\"li\">PRB1831903 - Removed the unnecessary readonly attribute on report_view ACLs which will allow customers to tune their report view ACLs.</li>\n <li class=\"li\">PRB1838775 - Fixed an issue with the business capabilities and application services widgets on the business application info tab.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.3 - November 2024 (Washington DC+)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Admin center getting started flows now have direct links to services, business apps, and app services lists.</li>\n <li class=\"li\">Personal Portfolio solution cards are now configurable within admin center.</li>\n <li class=\"li\">KPIs within KPI groups can now be set to 'active=false' and they won't render within DPM.</li>\n <li class=\"li\">Updated Needs attention to include application services when you add them to the Impacted services or the Affected CIs related list (in addition to the Configuration field). The data rolls up to the business\n application, taxonomy node, and at the portfolio level.</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Homepage card sort now based on total red/yellow status items.</li>\n <li class=\"li\">Made the breakdowns of incident/problem/change more consistent across DPM including admin center.</li>\n <li class=\"li\">Time series KPI indicator visualizations now allow drill downs into the detail view.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Accessibility defects across the workspace</li>\n <li class=\"li\">PRB1809875 - DPM Widget: Number of open and overdue incidents not showing entries for the "Incident SLA" tab</li>\n <li class=\"li\">PRB1805678 - Services (business_service) not showing Critical Incidents on the DPM homepage via the solution cards</li>\n <li class=\"li\">PRB1768035 - DPM Run tab does not display Calculated and Tag based Application Services</li>\n <li class=\"li\">PRB1802698 - Incorrect service breakdown is shown in taxonomy overview page</li>\n <li class=\"li\">PRB1803873 - Convert error messages to info messages for some functions that weren't in an error state.</li>\n <li class=\"li\">PRB1783202 - DPM workspace - when creating personal portfolio, if any of the available item types(e.g business applications or service offerings) has zero records, the other item types are keeps loading</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.3 - September 2024 (Vancouver)</dt>\n <dd class=\"dd\">Fixed: Fixed a dependency issue causing 'view relationships' to fail for customers who don't also have the CMDB workspace installed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.8 - August 2024 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_cpn_sd3_ccc\">\n <li class=\"li\">Updated the DPM Admin Center feature to include guided setup flows for business applications and application services.</li>\n <li class=\"li\">Added a new Needs Attention attribute type for Problem records that customers can activate.</li>\n <li class=\"li\">Added descriptive KPI tooltips to clarify indicator data. The DPM admin role can update these tooltips.</li>\n <li class=\"li\">Updated the team logic in the DPM Contacts tab in the Needs attention panel. The Teams tab shows multiple teams that support the service offering.</li>\n <li class=\"li\">Added the ability to automatically add the DPM breakdowns and jobs for DPM KPIs to reduce PA-related errors on KPIs in DPM.</li>\n <li class=\"li\">Added the ability to configure the Header section and Info tab General info section of solutions in DPM. It's no longer necessary to customize those pages using UI Builder.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_zhd_td3_ccc\">\n <li class=\"li\">Removed unnecessary ACLs for planned_task and cmdb_ci_business_app tables.</li>\n <li class=\"li\">Fixed the display overlap issue for retired service offerings.</li>\n <li class=\"li\">Removed needs attention Audit tab for applications, services, and application service taxonomy nodes (audits don't apply to app services).</li>\n <li class=\"li\">Critical incidents attached to offerings in Personal Portfolios now show up correctly in the Needs attention panel area of the Personal Portfolio.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.2 - June 2024 (Vancouver and Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Created Phase 1 of the Digital Portfolio Management Admin Center. <ul class=\"ul\">\n <li class=\"li\">Provides administrators a guided walk-through as they set up and configure the DPM Workspace for the organization.</li>\n <li class=\"li\">Includes the Overview and Settings tabs.</li>\n <li class=\"li\">Provides the necessary plug-ins and visibility into the end-to-end service and application life cycle.</li>\n <li class=\"li\">Accessible from the ServiceNow Admin Configuration Hub.</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Replaced the DPM custom relationship map with the global ServiceNow Unified CI map.</li>\n <li class=\"li\">Added default tooltips to PAR visualizations for all KPI Description fields. Administrators have the option to remove the default tooltips.</li>\n <li class=\"li\">The KPI latest score is set to be true for new and zboot customers, removing the former Sum and Average fields on KPI records.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">PRB1743920 - Resolved non functioning 'new' button for business apps, app services, and business services during the personal portfolio creation tool.</li>\n <li class=\"li\">PRB1739321 - Removed class qualifier on query for outages in the needs attention results. Now outages attached to other sub-classes of cmdb_ci_service will show up in Needs attention.</li>\n <li class=\"li\">PRB1735943 - Fixed an issue that limited users available to pick from when adding editors and viewers during personal portfolio creation.</li>\n <li class=\"li\">PRB1734438 - Fixed an issue with a missing filter on the single score of 'upcoming changes this week' on the service offering build tab.</li>\n <li class=\"li\">PRB1730749 - First round of fixes related to missing i18n translations throughout DPM.</li>\n <li class=\"li\">PRB1730749 - removed an non critical read ACL on the 'planned_task_custom_console_member' table that was limiting access for users w/o the dpm_manager role.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.6 - March 2024 (Vancouver and Washington)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Needs Attention: outages and alerts associated with services now roll up to the taxonomy nodes and portfolios.</li>\n <li class=\"li\">Fixed an issue that would cause a blank homepage in DPM when the com.snc.apm plugin was installed.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.3.3 - March 2024 (Utah)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Needs Attention: outages and alerts associated with services now roll up to the taxonomy nodes and portfolios.</li>\n <li class=\"li\">Fixed an issue that would cause a blank homepage in DPM when the com.snc.apm plugin was installed.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.3 - February 2024 (Washington DC)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">View related knowledge articles on the service and offering detail pages, located in the contextual side panel.</li>\n <li class=\"li\">View related business applications in the Info tab of a business application. When the business application is a platform host, you can now see all platform applications that run on that host. When the application is a\n platform application, you can now see the related platform host.</li>\n <li class=\"li\">Use the CSDM lifecycle fields for services and offerings when the CSDM activation plugin is installed (com.snc.cmdb.csdm.activation). With the plugin installed, the Lifecycle Stage and Lifecycle Stage Status fields\n replace the Phase and Status fields for all services and offerings.</li>\n <li class=\"li\">Sort the Needs attention section.</li>\n </ul></li>\n <li class=\"li\"><ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_dzg_1kn_21c\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_ezg_1kn_21c\">\n <li class=\"li\">View the updated Team and Team member contact cards in the side panel of solutions.</li>\n <li class=\"li\">See changes from related application services on the Build tab of business applications. This update was made possible due to the condition updates to the Change widgets.</li>\n <li class=\"li\">View any number of solutions on the DPM homepage. There's no longer a limit to the number of solutions. Use the Refresh button on the DPM homepage to update the solution status.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.5 - November 2023 (Vancouver)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\"><p class=\"p\">New:</p>\n <ul class=\"ul\">\n <li class=\"li\">The redesigned DPM homepage enables you to keep track of all your solution cards and access your DPM browsing history. You can also personalize the updated DPM homepage. <ul class=\"ul\">\n <li class=\"li\">Upon first login, the DPM homepage displays solution cards that the user is associated with, based on the username in certain table fields.</li>\n <li class=\"li\">To tailor a users first-time experience, the DPM Admin can modify a user's homepage solutions table to set the solutions that should be shown.</li>\n <li class=\"li\">Add or remove solution cards and configure the needs attention attributes and thresholds for a personalized view of your DPM homepage (see Performance).</li>\n <li class=\"li\">Once you add or remove a solution card from your homepage, the system will no longer generate the solution cards to display. Instead, your homepage will show the solution cards based on your preferences and keep\n those preferences in the user's homepage solutions table.</li>\n </ul></li>\n <li class=\"li\">DPM Homepage Performance <ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_lbt_tgf_2zb\">\n <li class=\"li\">Two system properties limit the number of solutions cards that DPM can show for the user per table. The limit is 200 solution cards. DPM offers this breakdown: <ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_mbt_tgf_2zb\">\n <li class=\"li\">Services table: 150 cards' (services, service offerings, and application services)</li>\n <li class=\"li\">Business applications table: 50 cards</li>\n </ul></li>\n <li class=\"li\">DPM Admins can adjust the limits of 150 and 50, but the total limit cannot exceed 200</li>\n <li class=\"li\">When a user adds and removes solutions cards, they can add any combination of solutions to their homepage, but the total solution cards cannot exceed 200.</li>\n <li class=\"li\">It's in the roadmap for a future release to increase the number of solution cards.</li>\n </ul></li>\n <li class=\"li\">Available item types <ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_wdz_tgf_2zb\">\n <li class=\"li\">DPM Admins access the available item types table from the filter navigator within the DPM Administration section.</li>\n <li class=\"li\">DPM Admins use the available item types table to hide or show specific solution types in the homepage, as well as the personal portfolio.</li>\n <li class=\"li\">When a DPM Admin hides a solution type, that solution will not be included in the auto-generation results, in the add and remove items options, in the set status conditions modal, or in the page filters.</li>\n </ul></li>\n <li class=\"li\">Process Mining for DPM <ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_jtk_5gf_2zb\">\n <li class=\"li\">Process Mining enables DPM users to see key performance indicator (KPI) details and analyze anomalies.</li>\n <li class=\"li\">Project templates that come with DPM for Process Mining are incidents, problems, changes, and requests.</li>\n <li class=\"li\">DPM Admins enable Process Mining by installing the ITSM Process Mining Content Pack from the ServiceNow Store and setting the system property sn_dpm.enable.po.dpm to true.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_zl3_vgf_2zb\">\n <li class=\"li\">Needs attention cards no longer display on the homepage. Instead, needs attention attributes display on each solution card.</li>\n <li class=\"li\">The order of the needs attention attributes determines how they show on each solution card.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.4 - November 2023 (Utah)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_j4w_bhf_2zb\">\n <li class=\"li\">The redesigned DPM homepage enables you to keep track of all your solution cards and access your DPM browsing history. You can also personalize the updated DPM homepage. <ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_qqw_bhf_2zb\">\n <li class=\"li\">Upon first login, the DPM homepage displays solution cards that the user is associated with, based on the username in certain table fields.</li>\n <li class=\"li\">To tailor a user's first-time experience, the DPM Admin can modify a user's homepage solutions table to set the solutions that should be shown.</li>\n <li class=\"li\">Add or remove solution cards and configure the needs attention attributes and thresholds for a personalized view of your DPM homepage (see Performance).</li>\n <li class=\"li\">Once you add or remove a solution card from your homepage, the system will no longer generate the solution cards to display. Instead, your homepage will show the solution cards based on your preferences and keep\n those preferences in the user's homepage solutions table.</li>\n </ul></li>\n <li class=\"li\">DPM Homepage Performance <ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_ynt_xgf_2zb\">\n <li class=\"li\">Two system properties limit the number of solutions cards that DPM can show for the user per table. The limit is 200 solution cards. DPM offers this breakdown: <ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_znt_xgf_2zb\">\n <li class=\"li\">Services table: 150 cards (services, service offerings, and application services)</li>\n <li class=\"li\">Business applications table: 50 cards</li>\n </ul></li>\n <li class=\"li\">DPM Admins can adjust the limits of 150 and 50, but the total limit cannot exceed 200</li>\n <li class=\"li\">When a user adds and removes solutions cards, they can add any combination of solutions to their homepage, but the total solution cards cannot exceed 200.</li>\n <li class=\"li\">It's in the roadmap for a future release to increase the number of solution cards.</li>\n </ul></li>\n <li class=\"li\">Available item types <ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_sr2_ygf_2zb\">\n <li class=\"li\">DPM Admins access the available item types table from the filter navigator within the DPM Administration section.</li>\n <li class=\"li\">DPM Admins use the available item types table to hide or show specific solution types in the homepage, as well as the personal portfolio.</li>\n <li class=\"li\">When a DPM Admin hides a solution type, that solution will not be included in the auto-generation results, in the add and remove items options, in the set status conditions modal, or in the page filters.</li>\n </ul></li>\n <li class=\"li\">Process Mining for DPM <ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_kjr_ygf_2zb\">\n <li class=\"li\">Process Mining enables DPM users to see key performance indicator (KPI) details and analyze anomalies.</li>\n <li class=\"li\">Project templates that come with DPM for Process Mining are incidents, problems, changes, and requests.</li>\n <li class=\"li\">DPM Admins enable Process Mining by installing the ITSM Process Mining Content Pack from the ServiceNow's Store and setting the system property sn_dpm.enable.po.dpm to true.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_bml_zgf_2zb\">\n <li class=\"li\">Needs attention cards no longer display on the homepage. Instead, needs attention attributes display on each solution card.</li>\n <li class=\"li\">The order of the needs attention attributes determines how they show on each solution card.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.12 - September 2023 (Utah)</dt>\n <dd class=\"dd\">Fixed an issue with missing data on taxonomy nodes screens when the "Service Portfolio Management Estimated Spend" plugin is installed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.10 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Create and view Enterprise Portfolios for business applications and application services.</li>\n <li class=\"li\">Filter enterprise portfolio solutions by lifecycle status.</li>\n <li class=\"li\">Create, map, and view KPI groups for business application and application service enterprise portfolios.</li>\n <li class=\"li\">Create, map, and view KPI groups for business applications.</li>\n <li class=\"li\">Enable the latest score system property to view the last collected score for all KPIs in DPM.</li>\n <li class=\"li\">Add groups of users as editors and viewers of a personal portfolio.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Updated the Technology Portfolio Management data to the new TPM data model to show key lifecycle dates for business applications and application services on the Risk tab.</li>\n <li class=\"li\">Moved all applications services from the Run tab to the Info tab on the business application detail page.</li>\n <li class=\"li\">Moved all software and hardware models from the Run tab to the Info tab on the application service detail page.</li>\n <li class=\"li\">Updated the MTTR KPI in the Performance snapshot KPI group to Incidents not updated in the last 5 days.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.21 - March 2023</dt>\n <dd class=\"dd\"><ol class=\"ol\" id=\"store-rn-itsm-digital-portfolio-mgmt__ol_dxw_vcl_31c\">\n <li class=\"li\">KPI drill downs: fixed an issue causing leaf nodes to display grid instead of record list.</li>\n <li class=\"li\">KPI drill downs: fixed an issue with a missing scrollbar when there are more than 10 offerings.</li>\n <li class=\"li\">KPI drill downs: If a customer maps incidents directly to a service instead of an offering (preferred) the correct incident count will show on the service, and the correct (but different) incident count will show on the\n offerings.</li>\n <li class=\"li\">Removed 'edit in service builder' buttons if a user doesn't have permission to edit the given service from various screens in DPM.</li>\n <li class=\"li\">Alignment Planner Workspace: Fixed version incompatibility with Alignment Planner workspace (APWS). San Diego compatible versions of DPM (2.*) and now compatible with San Diego compatible versions of APWS (4.*). Tokyo\n compatible versions of DPM (3.*) are now compatible with Tokyo/Utah versions of APWS (renamed to Portfolio Planning for standard licenses and to Strategic Planning for pro licenses).</li>\n <li class=\"li\">Service offering info tab: Now showing description value, not short description value.</li>\n <li class=\"li\">Service details page: Now showing business criticality field and the pill is now the correct color.</li>\n <li class=\"li\">Service details build tab: The improvement initiatives donut chart will now show the '0' count instead of being blank when there are no mapped improvement initiatives.</li>\n <li class=\"li\">Service details run tab: Removed a 'link to self' on offering drill downs grid view. This caused the page to navigate back to itself, creating recursive breadcrumbs and a confusing customer experience.</li>\n <li class=\"li\">Service details build tab: fixed initiatives by state count to key off of 'state' and not 'breakdown_level2' which means the number in the donut chart and the number of initiatives in the list drilldown are now\n consistent.</li>\n <li class=\"li\">Home page: fixed 'undefined' showing up during page load.</li>\n <li class=\"li\">Enterprise portfolio overview page: Reduced duplicate API calls on portfolio overview page, improving page load times.</li>\n <li class=\"li\">Personal portfolios page: Improved slow loading issue with personal portfolio view.</li>\n </ol></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.10 - August 2023</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-digital-portfolio-mgmt__latest-store-rn-itsm-digital-portfolio-mgmt\"><ul class=\"ul\">\n <li class=\"li\">New\n <ul class=\"ul\">\n <li class=\"li\">Create and view Enterprise Portfolios for business applications and application services.</li>\n <li class=\"li\">Filter enterprise portfolio solutions by lifecycle status.</li>\n <li class=\"li\">Create, map, and view KPI groups for business application and application service enterprise portfolios.</li>\n <li class=\"li\">Create, map, and view KPI groups for business applications.</li>\n <li class=\"li\">Enable the latest score system property to view the last collected score for all KPIs in DPM.</li>\n <li class=\"li\">Add groups of users as editors and viewers of a personal portfolio.</li>\n </ul>\n </li>\n <li class=\"li\">Changed\n <ul class=\"ul\">\n <li class=\"li\">Updated the Technology Portfolio Management data to the new TPM data model to show key lifecycle dates for business applications and application services on the Risk tab.</li>\n <li class=\"li\">Moved all applications services from the Run tab to the Info tab on the business application detail page.</li>\n <li class=\"li\">Moved all software and hardware models from the Run tab to the Info tab on the application service detail page.</li>\n <li class=\"li\">Updated the MTTR KPI in the Performance snapshot KPI group to Incidents not updated in the last 5 days.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.4 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_yp1_wdc_hwb\">\n <li class=\"li\">NOTE: This version is compatible with the Utah family release.</li>\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_wr4_b2c_hwb\">\n <li class=\"li\">Added system property to enable DevOps data in DPM. When enabled, users can:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_lbw_d2c_hwb\">\n <li class=\"li\">Navigate to the DevOps Insights dashboard from the flow metrics section of the business application Build tab.</li>\n <li class=\"li\">Navigate to the DevOps Change Workspace from the accelerate metrics section of the business application Build and Run tabs.</li>\n </ul></li>\n <li class=\"li\">Added DevOps accelerated metrics to business applications Build and Run tabs.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_mbc_h2c_hwb\">\n <li class=\"li\">Moved DevOps flow metrics from business applications Plan tab to the Build tab.</li>\n <li class=\"li\">Updated the dpm_manager role:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_w1f_l2c_hwb\">\n <li class=\"li\">Removed the service_editor role and business app editor from dpm_manager role.</li>\n <li class=\"li\">Users now must have the service_editor role to edit services and offerings in Service Builder from DPM.</li>\n </ul></li>\n <li class=\"li\">Hid the create CIM (create demand) option when the CIM plugin or the Demand plugin is not installed. </li>\n <li class=\"li\">Updated the Contacts tab so any users and groups related to the service, offering, business application, or application service will display on that tab.</li>\n <li class=\"li\">Updated the auto-create a personal portfolio feature to add application services.</li>\n <li class=\"li\">Updated KPI groups:Users can now choose the source indicator for a Formula Indicator KPI so the source records will show on the KPI drill down.</li>\n <li class=\"li\">Added a provided "Changes" KPI group.</li>\n <li class=\"li\">Changed the label of the "Catalog activity" KPI group from "New requests" to "Service requests."</li>\n <li class=\"li\">Created a new provided KPI group called "Service performance" that can be mapped directly to services. It has the same supporting KPIs as the Performance snapshot.</li>\n <li class=\"li\">KPI visualization configurations are now on the KPI record related list.</li>\n <li class=\"li\">Added the ability to sort offerings in taxonomy from a-z.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_cnl_xdc_hwb\">\n <li class=\"li\">Improved labels and metrics in the 'initiatives by state' donut chart</li>\n <li class=\"li\">Fixed an issue where the KPI details grid had a link to itself.</li>\n <li class=\"li\">Added business criticality field on the business service details page.</li>\n <li class=\"li\">Improved slow loading issue with personal portfolio view.</li>\n <li class=\"li\">Fixed version compatibility issue between DPM and Alignment Planner Workspace.</li>\n <li class=\"li\">Fixed an issue where a service portfolio incident and the incident_sla indicators scores didn't match taxonomy nodes scores. Now, when an incident is mapped directly to a service (instead of to an offering) the counts\n reflect that in the related indicators.</li>\n <li class=\"li\">Fixed an issue where a disabled 'admin' account created users and incidents (demo data script name issue).</li>\n <li class=\"li\">Updated the name of demo data creation script to avoid confusion.</li>\n <li class=\"li\">All KPI configurations now display in the related list on the KPI Group record (not just on a group filter)</li>\n <li class=\"li\">Fixed general performance issues:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_qnx_ydc_hwb\">\n <li class=\"li\">The Close dialog box in "Manage access" wasn't working.</li>\n <li class=\"li\">"Number of Overdue Changes" KPI indicator had a faulty condition.</li>\n <li class=\"li\">DPM historic data collections in job log wasn't correct.</li>\n <li class=\"li\">Improvement initiatives donut chart wasn't displaying total count.</li>\n <li class=\"li\">Workspace pagination behavior wasn't consistent.</li>\n <li class=\"li\">Sparkline view of the Performance snapshot KPI group/MTTR wasn't accurate.</li>\n <li class=\"li\">Duplicate team values were showing in the DPM Workspace.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.3 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_nqv_yyv_hwb\">\n <li class=\"li\">NOTE: This version is compatible with the Tokyo family release.</li>\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_oqv_yyv_hwb\">\n <li class=\"li\">Added system property to enable DevOps data in DPM. When enabled, users can: <ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_pqv_yyv_hwb\">\n <li class=\"li\">Navigate to the DevOps Insights dashboard from the flow metrics section of the business application Build tab.</li>\n <li class=\"li\">Navigate to the DevOps Change Workspace from the accelerate metrics section of the business application Build and Run tabs.</li>\n </ul></li>\n <li class=\"li\">Added DevOps accelerated metrics to business applications Build and Run tabs.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_qqv_yyv_hwb\">\n <li class=\"li\">Moved DevOps flow metrics from business applications Plan tab to the Build tab.</li>\n <li class=\"li\">Updated the dpm_manager role: <ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_rqv_yyv_hwb\">\n <li class=\"li\">Removed the service_editor role and business app editor from dpm_manager role.</li>\n <li class=\"li\">Users now must have the service_editor role to edit services and offerings in Service Builder from DPM.</li>\n </ul></li>\n <li class=\"li\">Hid the create CIM (create demand) option when the CIM plugin or the Demand plugin is not installed.</li>\n <li class=\"li\">Updated the Contacts tab so any users and groups related to the service, offering, business application, or application service will display on that tab.</li>\n <li class=\"li\">Updated the auto-create a personal portfolio feature to add application services.</li>\n <li class=\"li\">Updated KPI groups: <ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_sqv_yyv_hwb\">\n <li class=\"li\">Users can now choose the source indicator for a Formula Indicator KPI so the source records will show on the KPI drill down.</li>\n <li class=\"li\">Added a provided "Changes" KPI group.</li>\n <li class=\"li\">Changed the label of the "Catalog activity" KPI group from "New requests" to "Service requests."</li>\n <li class=\"li\">Created a new provided KPI group called "Service performance" that can be mapped directly to services. It has the same supporting KPIs as the Performance snapshot.</li>\n <li class=\"li\">KPI visualization configurations are now on the KPI record related list.</li>\n </ul></li>\n <li class=\"li\">Added the ability to sort offerings in taxonomy from a-z.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_tqv_yyv_hwb\">\n <li class=\"li\">Improved labels and metrics in the 'initiatives by state' donut chart</li>\n <li class=\"li\">Fixed an issue where the KPI details grid had a link to itself.</li>\n <li class=\"li\">Added business criticality field on the business service details page.</li>\n <li class=\"li\">Improved slow loading issue with personal portfolio view.</li>\n <li class=\"li\">Fixed version compatibility issue between DPM and Alignment Planner Workspace.</li>\n <li class=\"li\">Fixed an issue where a service portfolio incident and the incident_sla indicators scores didn't match taxonomy nodes scores. Now, when an incident is mapped directly to a service (instead of to an offering) the counts\n reflect that in the related indicators.</li>\n <li class=\"li\">Fixed an issue where a disabled 'admin' account created users and incidents (demo data script name issue). Updated the name of demo data creation script to avoid confusion.</li>\n <li class=\"li\">All KPI configurations now display in the related list on the KPI Group record (not just on a group filter)</li>\n <li class=\"li\">Fixed general performance issues: <ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_pbt_ldc_hwb\">\n <li class=\"li\">The Close dialog box in "Manage access" wasn't working.</li>\n <li class=\"li\">"Number of Overdue Changes" KPI indicator had a faulty condition.</li>\n <li class=\"li\">DPM historic data collections in job log wasn't correct.</li>\n <li class=\"li\">Improvement initiatives donut chart wasn't displaying total count.</li>\n <li class=\"li\">Workspace pagination behavior wasn't consistent.</li>\n <li class=\"li\">Sparkline view of the Performance snapshot KPI group/MTTR wasn't accurate.</li>\n <li class=\"li\">Duplicate team values were showing in the DPM Workspace.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.3 - December 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed the following issues in this latest patch:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_x2n_nnc_mxb\">\n <li class=\"li\">Fixed an issue causing search within DPM when working on the Utah family release.</li>\n <li class=\"li\">Fixed issues when searching the needs attention section on the homepage.</li>\n <li class=\"li\">Fixed ACL issues when the ITSM roles plugin is not installed.</li>\n <li class=\"li\">Fixed first row indicator links on grid on overview/run tabs for taxonomy/services/offerings.</li>\n <li class=\"li\">Fixed an issue that required the specific "performance snapshot" KPI group to be used for all Services/Offerings. Now any KPI group can be used/mapped to any given service or offering.</li>\n <li class=\"li\">Fixed an issue causing the node breakdown grid to be blank if the performance snapshot is not on a page (related to above issue).</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.2 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">DPM highlights for v3 (Nov release):<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_flt_mnc_mxb\">\n <li class=\"li\">Added visual spark lines to key performance indicators (KPIs) and record views for another way to present data.</li>\n <li class=\"li\">Added DevOps flow metrics for the business applications Plan tab.</li>\n <li class=\"li\">Expanded the reporting model so you can see incidents, problems, changes, and outages related to or impacting the performance of your services and service offerings.</li>\n <li class=\"li\">Updated the indicators on the Performance snapshot KPI group.</li>\n <li class=\"li\">Added availability tracking for application services.</li>\n <li class=\"li\">Moved the subscriber count KPI group to meta data so it can be viewed in the headers of portfolios, taxonomies, and nodes.</li>\n <li class=\"li\">Added service offerings to the service portfolio Info tab.</li>\n <li class=\"li\">Added a Contacts tab for nodes in relationship maps.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.20 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_jmp_knc_mxb\">\n <li class=\"li\">The following four issues were fixed in this patch release:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_hqn_lnc_mxb\">\n <li class=\"li\">Fixed an issue that caused duplicate drafts of services and service offerings to be created when viewing a service in DPM.</li>\n <li class=\"li\">Fixed the 10-child limit on breakdown KPI view (it's not set to 1000).</li>\n <li class=\"li\">On the Application services dependencies grid: Removed dead link when Technology risk is empty.</li>\n <li class=\"li\">Removed an unnecessary plugin dependency (APM) related to application services.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.15 - October 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_zjq_jnc_mxb\">\n <li class=\"li\">Fixed: Minor Bug fixes</li>\n <li class=\"li\">Please note that there are two versions of this patch, one that is San Diego compatible (2.2.14), and one that is Tokyo compatible (2.2.15). Select 'Other App Versions' on the store page to select the option that best\n meets your needs.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.13 - September 2022 (San Diego)</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_jnq_ksm_q5b\">\n <li class=\"li\">Minor Bug fixes</li>\n <li class=\"li\">Please note that 2.2.13 (this version) is compatible with San Diego, and 2.2.12 (prior version) is compatible with Tokyo. They are otherwise the same release.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.12 - September 2022 (Tokyo)</dt>\n <dd class=\"dd\">Minor bug fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.9 - August 2022 (San Diego)</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_xb2_gwz_g5b\">\n <li class=\"li\">Configure DPM interfaces in DPM - hide life cycle tabs and content sections on detail views.</li>\n <li class=\"li\">View relationship maps of services, offerings, business applications, and application services to see dependencies and understand impacts.</li>\n <li class=\"li\">Use updated flow changes when creating personal portfolios.</li>\n <li class=\"li\">Add to personal portfolios from detail views and in the enterprise portfolio preview.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.7 - July 2022 (San Diego)</dt>\n <dd class=\"dd\">Fixed: Fixed the KPI group mappings in Service Builder when Digital Portfolio Management is enabled.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.6 - June 2022 (San Diego)</dt>\n <dd class=\"dd\">Minor patch release</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.4 - May 2022 (San Diego)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Added Application Services (Run and Info tabs) for users to view application service data that affect their solutions. This addition doesn't affect the existing ability for solution owners to view the full life cycle\n of Plan-Build-Run for services, service offerings, and business applications. A reminder that business applications also include a Risk tab to view epics and releases in the current sprint.</li>\n <li class=\"li\">Changed: Made general UI changes to ensure a consistent visual experience.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.11 - May 2022 (Rome)</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_jfw_mrf_jtb\">\n <li class=\"li\">Fixed: This is a patch of the Rome compatible version of DPM, with the following fixes:<ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_vh2_nrf_jtb\">\n <li class=\"li\">L10N and i18N fixes</li>\n <li class=\"li\">ACL fixes (that were blocking other roles from accessing tables)</li>\n <li class=\"li\">Fixed 500 error on the technical services info page</li>\n <li class=\"li\">Fixed intermitted 500 error on the personal portfolios page</li>\n <li class=\"li\">Fixed 3 different performance issues</li>\n <li class=\"li\">Fixed multi line chart visualizations in KPI groups</li>\n <li class=\"li\">Fixed personal portfolios empty state</li>\n <li class=\"li\">Fixed GRC tab on business application details page role requirements</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.6 - March 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-digital-portfolio-mgmt__ul_q31_l2x_rsb\">\n <li class=\"li\">Fixes</li>\n <li class=\"li\">Please note that there are two concurrent versions of Digital Portfolio Management. the 1.* version is compatible with our Rome release, and the 2.* version is compatible with the San Diego release. For the 1.* version of\n Digital Portfolio Management, please install the 1.* version of sn_opt_components, and for the 2.* version of Digital Portfolio Management, please install the 2.* version of sn_opt_components.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.4 - February 2022</dt>\n <dd class=\"dd\">Use Digital Portfolio Management to holistically view and collectively manage serivces, applications, and products through the full lifecycle to drive aligment and deliver measurable outcomes. You can plan for, build, and run\n your services and applications with detailed operational and experience data all in one single location. DPM surfaces service impacts from across the platform, including outages, changes and high impact incidents.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Digital Portfolio Management release notes
Version history for the Digital Portfolio Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.2.0 - August 2025
* New:
+ DPM can be configured to show more than one KPI group on the enterprise portfolio preview pages.
+ The "Needs Attention" feature on many screens in DPM is now more performant for larger data sets.
+ Added a loading state spinner to Needs Attention 'right rails' in DPM, so customers with very large data sets don't perceive a slow load as broken.
+ We have recreated the 'Overdue Incidents' indicator within the DPM scope for performance reasons.
- New installs will automatically use the new indicator.
- Existing installs will still use the old indicator and everything should continue working. However, we recommend that customers re-map to the new indicator, which has the same name but with a prefix of "DPM:"
+ Updated the 'portfolio list' component to make it easier to switch between portfolios.
+ Renamed 'Application Service' to 'Service Instance' per updated CSDM naming conventions.
* Fixed:
+ PRB1910321 - Fixed a configuration issue with the indicator 'DPM: Number of Open Changes' which was causing high memory usage during daily data collection for large data sets.
+ PRB1897087 - Fixed an issue where the creation of a new application service (service instance) portfolio was creating a business application portfolios instead.
+ PRB1885073 - Fixed an issue where tag based application services (service instances) were not showing up on the service offering run tab.
#### Version 7.0.6 - June 2025
* Fixed:
+ PRB1889172 - Fixed the 'remove button' while editing portfolios.
+ PRB1889636 - Fixed missing score in the 'initiatives by state' pie chart on the service offerings build page.
+ PRB1888180 - Fixed issue causing scheduled emails for email reporting feature to not be sent.
#### Version 7.0.4 - May 2025
* New:
+ Configurable Info tab allows customers to configure the Info tab of the solutions pages, similarly to how they can configure the Plan, Build, and Run tabs. This includes showing or hiding sections of the tab.
+ DPM users with the dpm\_admin role can now create and edit portfolios directly within DPM, and three portfolio templates are included ("EDUCAUSE", "IT Service Portfolio", and "Sample Organization Structure").
+ DPM users can now send an email to any users with the dpm\_manager role that includes the first KPI group data and a link back to the solution they are sending an email from. This feature is off by default and can be
activated in the DPM Admin center under a new 'Email properties' section.
+ DPM admins can turn on a scheduled job that will automatically send the top KPI group data in an email to the solution owners. The schedule is configurable and will only send KPI data for the 'top level objects' that a
user owns. For example, if they own a taxonomy node, it won't send data on sub nodes or services.
* Fixed:
+ PRB1843573 - DPM > My Lists > Add new list - Columns set in the list set up are not displayed in the created List.
+ PRB1844843 - If Available item type Business service is made inactive, DPM is displaying "The page you are looking for could not be found" when clicking on the widget's Availability for Performance or Service
Metrics.
+ PRB1845557 - Needs attention on the Enterprise Portfolio page is slow to load.
+ PRB1850383 - Removed an unnecessary ACL.
+ PRB1857783 - Under KPI Group properties, the switch to turn on/off the latest score property is not honored.
+ PRB1862858 - DPM: Daily Data Collection is causing out of memory and node restarts.
+ PRB1866992 - DPM Application Service Info tab... the "Application service description" is missing.
+ PRB1868132 - DPM: When turning off the available item type for business applications the homepage does not load for user who have not customized their tiles.
+ PRB1870387 - For incident indicators extended application service classes are not being counted in the affected ci/impacted service related list.
#### Version 6.1.9 - February 2025 (Xanadu)
* New:
+ New Troubleshooting tab and menu in DPM Admin center.
+ Retired (non-operational) services no longer show up on the homepage, nor are performance analytics calculated for non-operational services.
+ Updated various images to be 'theme-able'.
* Fixed:
+ PRB1740288 - Fixed an issue where if multiple breakdowns are associated with a formula indicator (for example, average P1 incidents), the shown value would be incorrect.
+ PRB1828595 - Fixed a slow loading issue with the enterprise portfolios content tree.
+ PRB1833597 - Fixed an issue where the enterprise portfolio content tree didn't load if the portfolio was empty.
+ PRB1831903 - Removed the unnecessary readonly attribute on report\_view ACLs which will allow customers to tune their report view ACLs.
+ PRB1838775 - Fixed an issue with the business capabilities and application services widgets on the business application info tab.
#### Version 6.1.3 - November 2024 (Washington DC+)
* New:
+ Admin center getting started flows now have direct links to services, business apps, and app services lists.
+ Personal Portfolio solution cards are now configurable within admin center.
+ KPIs within KPI groups can now be set to 'active=false' and they won't render within DPM.
+ Updated Needs attention to include application services when you add them to the Impacted services or the Affected CIs related list (in addition to the Configuration field). The data rolls up to the business
application, taxonomy node, and at the portfolio level.
* Changed:
+ Homepage card sort now based on total red/yellow status items.
+ Made the breakdowns of incident/problem/change more consistent across DPM including admin center.
+ Time series KPI indicator visualizations now allow drill downs into the detail view.
* Fixed:
+ Accessibility defects across the workspace
+ PRB1809875 - DPM Widget: Number of open and overdue incidents not showing entries for the "Incident SLA" tab
+ PRB1805678 - Services (business\_service) not showing Critical Incidents on the DPM homepage via the solution cards
+ PRB1768035 - DPM Run tab does not display Calculated and Tag based Application Services
+ PRB1802698 - Incorrect service breakdown is shown in taxonomy overview page
+ PRB1803873 - Convert error messages to info messages for some functions that weren't in an error state.
+ PRB1783202 - DPM workspace - when creating personal portfolio, if any of the available item types(e.g business applications or service offerings) has zero records, the other item types are keeps loading
#### Version 5.2.3 - September 2024 (Vancouver)
Fixed: Fixed a dependency issue causing 'view relationships' to fail for customers who don't also have the CMDB workspace installed.
#### Version 6.0.8 - August 2024 (Washington DC)
* New:
+ Updated the DPM Admin Center feature to include guided setup flows for business applications and application services.
+ Added a new Needs Attention attribute type for Problem records that customers can activate.
+ Added descriptive KPI tooltips to clarify indicator data. The DPM admin role can update these tooltips.
+ Updated the team logic in the DPM Contacts tab in the Needs attention panel. The Teams tab shows multiple teams that support the service offering.
+ Added the ability to automatically add the DPM breakdowns and jobs for DPM KPIs to reduce PA-related errors on KPIs in DPM.
+ Added the ability to configure the Header section and Info tab General info section of solutions in DPM. It's no longer necessary to customize those pages using UI Builder.
* Fixed:
+ Removed unnecessary ACLs for planned\_task and cmdb\_ci\_business\_app tables.
+ Fixed the display overlap issue for retired service offerings.
+ Removed needs attention Audit tab for applications, services, and application service taxonomy nodes (audits don't apply to app services).
+ Critical incidents attached to offerings in Personal Portfolios now show up correctly in the Needs attention panel area of the Personal Portfolio.
#### Version 5.2.2 - June 2024 (Vancouver and Washington DC)
* New:
+ Created Phase 1 of the Digital Portfolio Management Admin Center.
- Provides administrators a guided walk-through as they set up and configure the DPM Workspace for the organization.
- Includes the Overview and Settings tabs.
- Provides the necessary plug-ins and visibility into the end-to-end service and application life cycle.
- Accessible from the ServiceNow Admin Configuration Hub.
* Changed:
+ Replaced the DPM custom relationship map with the global ServiceNow Unified CI map.
+ Added default tooltips to PAR visualizations for all KPI Description fields. Administrators have the option to remove the default tooltips.
+ The KPI latest score is set to be true for new and zboot customers, removing the former Sum and Average fields on KPI records.
* Fixed:
+ PRB1743920 - Resolved non functioning 'new' button for business apps, app services, and business services during the personal portfolio creation tool.
+ PRB1739321 - Removed class qualifier on query for outages in the needs attention results. Now outages attached to other sub-classes of cmdb\_ci\_service will show up in Needs attention.
+ PRB1735943 - Fixed an issue that limited users available to pick from when adding editors and viewers during personal portfolio creation.
+ PRB1734438 - Fixed an issue with a missing filter on the single score of 'upcoming changes this week' on the service offering build tab.
+ PRB1730749 - First round of fixes related to missing i18n translations throughout DPM.
+ PRB1730749 - removed an non critical read ACL on the 'planned\_task\_custom\_console\_member' table that was limiting access for users w/o the dpm\_manager role.
#### Version 5.0.6 - March 2024 (Vancouver and Washington)
* Fixed:
+ Needs Attention: outages and alerts associated with services now roll up to the taxonomy nodes and portfolios.
+ Fixed an issue that would cause a blank homepage in DPM when the com.snc.apm plugin was installed.
#### Version 4.3.3 - March 2024 (Utah)
* Fixed:
+ Needs Attention: outages and alerts associated with services now roll up to the taxonomy nodes and portfolios.
+ Fixed an issue that would cause a blank homepage in DPM when the com.snc.apm plugin was installed.
#### Version 5.0.3 - February 2024 (Washington DC)
* New:
+ View related knowledge articles on the service and offering detail pages, located in the contextual side panel.
+ View related business applications in the Info tab of a business application. When the business application is a platform host, you can now see all platform applications that run on that host. When the application is a
platform application, you can now see the related platform host.
+ Use the CSDM lifecycle fields for services and offerings when the CSDM activation plugin is installed (com.snc.cmdb.csdm.activation). With the plugin installed, the Lifecycle Stage and Lifecycle Stage Status fields
replace the Phase and Status fields for all services and offerings.
+ Sort the Needs attention section.
* + Changed:
- View the updated Team and Team member contact cards in the side panel of solutions.
- See changes from related application services on the Build tab of business applications. This update was made possible due to the condition updates to the Change widgets.
- View any number of solutions on the DPM homepage. There's no longer a limit to the number of solutions. Use the Refresh button on the DPM homepage to update the solution status.
#### Version 4.2.5 - November 2023 (Vancouver)
* New:
+ The redesigned DPM homepage enables you to keep track of all your solution cards and access your DPM browsing history. You can also personalize the updated DPM homepage.
- Upon first login, the DPM homepage displays solution cards that the user is associated with, based on the username in certain table fields.
- To tailor a users first-time experience, the DPM Admin can modify a user's homepage solutions table to set the solutions that should be shown.
- Add or remove solution cards and configure the needs attention attributes and thresholds for a personalized view of your DPM homepage (see Performance).
- Once you add or remove a solution card from your homepage, the system will no longer generate the solution cards to display. Instead, your homepage will show the solution cards based on your preferences and keep
those preferences in the user's homepage solutions table.
+ DPM Homepage Performance
- Two system properties limit the number of solutions cards that DPM can show for the user per table. The limit is 200 solution cards. DPM offers this breakdown:
* Services table: 150 cards' (services, service offerings, and application services)
* Business applications table: 50 cards
- DPM Admins can adjust the limits of 150 and 50, but the total limit cannot exceed 200
- When a user adds and removes solutions cards, they can add any combination of solutions to their homepage, but the total solution cards cannot exceed 200.
- It's in the roadmap for a future release to increase the number of solution cards.
+ Available item types
- DPM Admins access the available item types table from the filter navigator within the DPM Administration section.
- DPM Admins use the available item types table to hide or show specific solution types in the homepage, as well as the personal portfolio.
- When a DPM Admin hides a solution type, that solution will not be included in the auto-generation results, in the add and remove items options, in the set status conditions modal, or in the page filters.
+ Process Mining for DPM
- Process Mining enables DPM users to see key performance indicator (KPI) details and analyze anomalies.
- Project templates that come with DPM for Process Mining are incidents, problems, changes, and requests.
- DPM Admins enable Process Mining by installing the ITSM Process Mining Content Pack from the ServiceNow Store and setting the system property sn\_dpm.enable.po.dpm to true.
+ Changed:
- Needs attention cards no longer display on the homepage. Instead, needs attention attributes display on each solution card.
- The order of the needs attention attributes determines how they show on each solution card.
#### Version 4.2.4 - November 2023 (Utah)
* New:
+ The redesigned DPM homepage enables you to keep track of all your solution cards and access your DPM browsing history. You can also personalize the updated DPM homepage.
- Upon first login, the DPM homepage displays solution cards that the user is associated with, based on the username in certain table fields.
- To tailor a user's first-time experience, the DPM Admin can modify a user's homepage solutions table to set the solutions that should be shown.
- Add or remove solution cards and configure the needs attention attributes and thresholds for a personalized view of your DPM homepage (see Performance).
- Once you add or remove a solution card from your homepage, the system will no longer generate the solution cards to display. Instead, your homepage will show the solution cards based on your preferences and keep
those preferences in the user's homepage solutions table.
+ DPM Homepage Performance
- Two system properties limit the number of solutions cards that DPM can show for the user per table. The limit is 200 solution cards. DPM offers this breakdown:
* Services table: 150 cards (services, service offerings, and application services)
* Business applications table: 50 cards
- DPM Admins can adjust the limits of 150 and 50, but the total limit cannot exceed 200
- When a user adds and removes solutions cards, they can add any combination of solutions to their homepage, but the total solution cards cannot exceed 200.
- It's in the roadmap for a future release to increase the number of solution cards.
+ Available item types
- DPM Admins access the available item types table from the filter navigator within the DPM Administration section.
- DPM Admins use the available item types table to hide or show specific solution types in the homepage, as well as the personal portfolio.
- When a DPM Admin hides a solution type, that solution will not be included in the auto-generation results, in the add and remove items options, in the set status conditions modal, or in the page filters.
+ Process Mining for DPM
- Process Mining enables DPM users to see key performance indicator (KPI) details and analyze anomalies.
- Project templates that come with DPM for Process Mining are incidents, problems, changes, and requests.
- DPM Admins enable Process Mining by installing the ITSM Process Mining Content Pack from the ServiceNow's Store and setting the system property sn\_dpm.enable.po.dpm to true.
* Changed:
+ Needs attention cards no longer display on the homepage. Instead, needs attention attributes display on each solution card.
+ The order of the needs attention attributes determines how they show on each solution card.
#### Version 4.0.12 - September 2023 (Utah)
Fixed an issue with missing data on taxonomy nodes screens when the "Service Portfolio Management Estimated Spend" plugin is installed.
#### Version 4.0.10 - August 2023
* New:
+ Create and view Enterprise Portfolios for business applications and application services.
+ Filter enterprise portfolio solutions by lifecycle status.
+ Create, map, and view KPI groups for business application and application service enterprise portfolios.
+ Create, map, and view KPI groups for business applications.
+ Enable the latest score system property to view the last collected score for all KPIs in DPM.
+ Add groups of users as editors and viewers of a personal portfolio.
* Changed:
+ Updated the Technology Portfolio Management data to the new TPM data model to show key lifecycle dates for business applications and application services on the Risk tab.
+ Moved all applications services from the Run tab to the Info tab on the business application detail page.
+ Moved all software and hardware models from the Run tab to the Info tab on the application service detail page.
+ Updated the MTTR KPI in the Performance snapshot KPI group to Incidents not updated in the last 5 days.
#### Version 2.2.21 - March 2023
1. KPI drill downs: fixed an issue causing leaf nodes to display grid instead of record list.
2. KPI drill downs: fixed an issue with a missing scrollbar when there are more than 10 offerings.
3. KPI drill downs: If a customer maps incidents directly to a service instead of an offering (preferred) the correct incident count will show on the service, and the correct (but different) incident count will show on the
offerings.
4. Removed 'edit in service builder' buttons if a user doesn't have permission to edit the given service from various screens in DPM.
5. Alignment Planner Workspace: Fixed version incompatibility with Alignment Planner workspace (APWS). San Diego compatible versions of DPM (2.*) and now compatible with San Diego compatible versions of APWS (4.*). Tokyo
compatible versions of DPM (3.*) are now compatible with Tokyo/Utah versions of APWS (renamed to Portfolio Planning for standard licenses and to Strategic Planning for pro licenses).
6. Service offering info tab: Now showing description value, not short description value.
7. Service details page: Now showing business criticality field and the pill is now the correct color.
8. Service details build tab: The improvement initiatives donut chart will now show the '0' count instead of being blank when there are no mapped improvement initiatives.
9. Service details run tab: Removed a 'link to self' on offering drill downs grid view. This caused the page to navigate back to itself, creating recursive breadcrumbs and a confusing customer experience.
10. Service details build tab: fixed initiatives by state count to key off of 'state' and not 'breakdown\_level2' which means the number in the donut chart and the number of initiatives in the list drilldown are now
consistent.
11. Home page: fixed 'undefined' showing up during page load.
12. Enterprise portfolio overview page: Reduced duplicate API calls on portfolio overview page, improving page load times.
13. Personal portfolios page: Improved slow loading issue with personal portfolio view.
#### Version 4.0.10 - August 2023
* New
+ Create and view Enterprise Portfolios for business applications and application services.
+ Filter enterprise portfolio solutions by lifecycle status.
+ Create, map, and view KPI groups for business application and application service enterprise portfolios.
+ Create, map, and view KPI groups for business applications.
+ Enable the latest score system property to view the last collected score for all KPIs in DPM.
+ Add groups of users as editors and viewers of a personal portfolio.
* Changed
+ Updated the Technology Portfolio Management data to the new TPM data model to show key lifecycle dates for business applications and application services on the Risk tab.
+ Moved all applications services from the Run tab to the Info tab on the business application detail page.
+ Moved all software and hardware models from the Run tab to the Info tab on the application service detail page.
+ Updated the MTTR KPI in the Performance snapshot KPI group to Incidents not updated in the last 5 days.
#### Version 3.1.4 - February 2023
* NOTE: This version is compatible with the Utah family release.
* New:
+ Added system property to enable DevOps data in DPM. When enabled, users can:
- Navigate to the DevOps Insights dashboard from the flow metrics section of the business application Build tab.
- Navigate to the DevOps Change Workspace from the accelerate metrics section of the business application Build and Run tabs.
+ Added DevOps accelerated metrics to business applications Build and Run tabs.
* Changed:
+ Moved DevOps flow metrics from business applications Plan tab to the Build tab.
+ Updated the dpm\_manager role:
- Removed the service\_editor role and business app editor from dpm\_manager role.
- Users now must have the service\_editor role to edit services and offerings in Service Builder from DPM.
+ Hid the create CIM (create demand) option when the CIM plugin or the Demand plugin is not installed.
+ Updated the Contacts tab so any users and groups related to the service, offering, business application, or application service will display on that tab.
+ Updated the auto-create a personal portfolio feature to add application services.
+ Updated KPI groups:Users can now choose the source indicator for a Formula Indicator KPI so the source records will show on the KPI drill down.
+ Added a provided "Changes" KPI group.
+ Changed the label of the "Catalog activity" KPI group from "New requests" to "Service requests."
+ Created a new provided KPI group called "Service performance" that can be mapped directly to services. It has the same supporting KPIs as the Performance snapshot.
+ KPI visualization configurations are now on the KPI record related list.
+ Added the ability to sort offerings in taxonomy from a-z.
* Fixed:
+ Improved labels and metrics in the 'initiatives by state' donut chart
+ Fixed an issue where the KPI details grid had a link to itself.
+ Added business criticality field on the business service details page.
+ Improved slow loading issue with personal portfolio view.
+ Fixed version compatibility issue between DPM and Alignment Planner Workspace.
+ Fixed an issue where a service portfolio incident and the incident\_sla indicators scores didn't match taxonomy nodes scores. Now, when an incident is mapped directly to a service (instead of to an offering) the counts
reflect that in the related indicators.
+ Fixed an issue where a disabled 'admin' account created users and incidents (demo data script name issue).
+ Updated the name of demo data creation script to avoid confusion.
+ All KPI configurations now display in the related list on the KPI Group record (not just on a group filter)
+ Fixed general performance issues:
- The Close dialog box in "Manage access" wasn't working.
- "Number of Overdue Changes" KPI indicator had a faulty condition.
- DPM historic data collections in job log wasn't correct.
- Improvement initiatives donut chart wasn't displaying total count.
- Workspace pagination behavior wasn't consistent.
- Sparkline view of the Performance snapshot KPI group/MTTR wasn't accurate.
- Duplicate team values were showing in the DPM Workspace.
#### Version 3.1.3 - February 2023
* NOTE: This version is compatible with the Tokyo family release.
* New:
+ Added system property to enable DevOps data in DPM. When enabled, users can:
- Navigate to the DevOps Insights dashboard from the flow metrics section of the business application Build tab.
- Navigate to the DevOps Change Workspace from the accelerate metrics section of the business application Build and Run tabs.
+ Added DevOps accelerated metrics to business applications Build and Run tabs.
* Changed:
+ Moved DevOps flow metrics from business applications Plan tab to the Build tab.
+ Updated the dpm\_manager role:
- Removed the service\_editor role and business app editor from dpm\_manager role.
- Users now must have the service\_editor role to edit services and offerings in Service Builder from DPM.
+ Hid the create CIM (create demand) option when the CIM plugin or the Demand plugin is not installed.
+ Updated the Contacts tab so any users and groups related to the service, offering, business application, or application service will display on that tab.
+ Updated the auto-create a personal portfolio feature to add application services.
+ Updated KPI groups:
- Users can now choose the source indicator for a Formula Indicator KPI so the source records will show on the KPI drill down.
- Added a provided "Changes" KPI group.
- Changed the label of the "Catalog activity" KPI group from "New requests" to "Service requests."
- Created a new provided KPI group called "Service performance" that can be mapped directly to services. It has the same supporting KPIs as the Performance snapshot.
- KPI visualization configurations are now on the KPI record related list.
+ Added the ability to sort offerings in taxonomy from a-z.
* Fixed:
+ Improved labels and metrics in the 'initiatives by state' donut chart
+ Fixed an issue where the KPI details grid had a link to itself.
+ Added business criticality field on the business service details page.
+ Improved slow loading issue with personal portfolio view.
+ Fixed version compatibility issue between DPM and Alignment Planner Workspace.
+ Fixed an issue where a service portfolio incident and the incident\_sla indicators scores didn't match taxonomy nodes scores. Now, when an incident is mapped directly to a service (instead of to an offering) the counts
reflect that in the related indicators.
+ Fixed an issue where a disabled 'admin' account created users and incidents (demo data script name issue). Updated the name of demo data creation script to avoid confusion.
+ All KPI configurations now display in the related list on the KPI Group record (not just on a group filter)
+ Fixed general performance issues:
- The Close dialog box in "Manage access" wasn't working.
- "Number of Overdue Changes" KPI indicator had a faulty condition.
- DPM historic data collections in job log wasn't correct.
- Improvement initiatives donut chart wasn't displaying total count.
- Workspace pagination behavior wasn't consistent.
- Sparkline view of the Performance snapshot KPI group/MTTR wasn't accurate.
- Duplicate team values were showing in the DPM Workspace.
#### Version 3.0.3 - December 2022
* Fixed the following issues in this latest patch:
+ Fixed an issue causing search within DPM when working on the Utah family release.
+ Fixed issues when searching the needs attention section on the homepage.
+ Fixed ACL issues when the ITSM roles plugin is not installed.
+ Fixed first row indicator links on grid on overview/run tabs for taxonomy/services/offerings.
+ Fixed an issue that required the specific "performance snapshot" KPI group to be used for all Services/Offerings. Now any KPI group can be used/mapped to any given service or offering.
+ Fixed an issue causing the node breakdown grid to be blank if the performance snapshot is not on a page (related to above issue).
#### Version 3.0.2 - November 2022
* DPM highlights for v3 (Nov release):
+ Added visual spark lines to key performance indicators (KPIs) and record views for another way to present data.
+ Added DevOps flow metrics for the business applications Plan tab.
+ Expanded the reporting model so you can see incidents, problems, changes, and outages related to or impacting the performance of your services and service offerings.
+ Updated the indicators on the Performance snapshot KPI group.
+ Added availability tracking for application services.
+ Moved the subscriber count KPI group to meta data so it can be viewed in the headers of portfolios, taxonomies, and nodes.
+ Added service offerings to the service portfolio Info tab.
+ Added a Contacts tab for nodes in relationship maps.
#### Version 2.2.20 - November 2022
* The following four issues were fixed in this patch release:
+ Fixed an issue that caused duplicate drafts of services and service offerings to be created when viewing a service in DPM.
+ Fixed the 10-child limit on breakdown KPI view (it's not set to 1000).
+ On the Application services dependencies grid: Removed dead link when Technology risk is empty.
+ Removed an unnecessary plugin dependency (APM) related to application services.
#### Version 2.2.15 - October 2022
* Fixed: Minor Bug fixes
* Please note that there are two versions of this patch, one that is San Diego compatible (2.2.14), and one that is Tokyo compatible (2.2.15). Select 'Other App Versions' on the store page to select the option that best
meets your needs.
#### Version 2.2.13 - September 2022 (San Diego)
* Minor Bug fixes
* Please note that 2.2.13 (this version) is compatible with San Diego, and 2.2.12 (prior version) is compatible with Tokyo. They are otherwise the same release.
#### Version 2.2.12 - September 2022 (Tokyo)
Minor bug fixes
#### Version 2.2.9 - August 2022 (San Diego)
New:
* Configure DPM interfaces in DPM - hide life cycle tabs and content sections on detail views.
* View relationship maps of services, offerings, business applications, and application services to see dependencies and understand impacts.
* Use updated flow changes when creating personal portfolios.
* Add to personal portfolios from detail views and in the enterprise portfolio preview.
#### Version 2.1.7 - July 2022 (San Diego)
Fixed: Fixed the KPI group mappings in Service Builder when Digital Portfolio Management is enabled.
#### Version 2.1.6 - June 2022 (San Diego)
Minor patch release
#### Version 2.1.4 - May 2022 (San Diego)
* New: Added Application Services (Run and Info tabs) for users to view application service data that affect their solutions. This addition doesn't affect the existing ability for solution owners to view the full life cycle
of Plan-Build-Run for services, service offerings, and business applications. A reminder that business applications also include a Risk tab to view epics and releases in the current sprint.
* Changed: Made general UI changes to ensure a consistent visual experience.
#### Version 1.0.11 - May 2022 (Rome)
* Fixed: This is a patch of the Rome compatible version of DPM, with the following fixes:
+ L10N and i18N fixes
+ ACL fixes (that were blocking other roles from accessing tables)
+ Fixed 500 error on the technical services info page
+ Fixed intermitted 500 error on the personal portfolios page
+ Fixed 3 different performance issues
+ Fixed multi line chart visualizations in KPI groups
+ Fixed personal portfolios empty state
+ Fixed GRC tab on business application details page role requirements
#### Version 2.0.6 - March 2022
* Fixes
* Please note that there are two concurrent versions of Digital Portfolio Management. the 1.* version is compatible with our Rome release, and the 2.* version is compatible with the San Diego release. For the 1.* version of
Digital Portfolio Management, please install the 1.* version of sn\_opt\_components, and for the 2.* version of Digital Portfolio Management, please install the 2.* version of sn\_opt\_components.
#### Version 2.0.4 - February 2022
Use Digital Portfolio Management to holistically view and collectively manage serivces, applications, and products through the full lifecycle to drive aligment and deliver measurable outcomes. You can plan for, build, and run
your services and applications with detailed operational and experience data all in one single location. DPM surfaces service impacts from across the platform, including outages, changes and high impact incidents.
| ---
title: Digital Portfolio Management release notes
description: Version history for the Digital Portfolio Management application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Digital Portfolio Management release notes
Version history for the Digital Portfolio Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.2.0 - August 2025
* New:
+ DPM can be configured to show more than one KPI group on the enterprise portfolio preview pages.
+ The "Needs Attention" feature on many screens in DPM is now more performant for larger data sets.
+ Added a loading state spinner to Needs Attention 'right rails' in DPM, so customers with very large data sets don't perceive a slow load as broken.
+ We have recreated the 'Overdue Incidents' indicator within the DPM scope for performance reasons.
- New installs will automatically use the new indicator.
- Existing installs will still use the old indicator and everything should continue working. However, we recommend that customers re-map to the new indicator, which has the same name but with a prefix of "DPM:"
+ Updated the 'portfolio list' component to make it easier to switch between portfolios.
+ Renamed 'Application Service' to 'Service Instance' per updated CSDM naming conventions.
* Fixed:
+ PRB1910321 - Fixed a configuration issue with the indicator 'DPM: Number of Open Changes' which was causing high memory usage during daily data collection for large data sets.
+ PRB1897087 - Fixed an issue where the creation of a new application service (service instance) portfolio was creating a business application portfolios instead.
+ PRB1885073 - Fixed an issue where tag based application services (service instances) were not showing up on the service offering run tab.
#### Version 7.0.6 - June 2025
* Fixed:
+ PRB1889172 - Fixed the 'remove button' while editing portfolios.
+ PRB1889636 - Fixed missing score in the 'initiatives by state' pie chart on the service offerings build page.
+ PRB1888180 - Fixed issue causing scheduled emails for email reporting feature to not be sent.
#### Version 7.0.4 - May 2025
* New:
+ Configurable Info tab allows customers to configure the Info tab of the solutions pages, similarly to how they can configure the Plan, Build, and Run tabs. This includes showing or hiding sections of the tab.
+ DPM users with the dpm\_admin role can now create and edit portfolios directly within DPM, and three portfolio templates are included ("EDUCAUSE", "IT Service Portfolio", and "Sample Organization Structure").
+ DPM users can now send an email to any users with the dpm\_manager role that includes the first KPI group data and a link back to the solution they are sending an email from. This feature is off by default and can be
activated in the DPM Admin center under a new 'Email properties' section.
+ DPM admins can turn on a scheduled job that will automatically send the top KPI group data in an email to the solution owners. The schedule is configurable and will only send KPI data for the 'top level objects' that a
user owns. For example, if they own a taxonomy node, it won't send data on sub nodes or services.
* Fixed:
+ PRB1843573 - DPM > My Lists > Add new list - Columns set in the list set up are not displayed in the created List.
+ PRB1844843 - If Available item type Business service is made inactive, DPM is displaying "The page you are looking for could not be found" when clicking on the widget's Availability for Performance or Service
Metrics.
+ PRB1845557 - Needs attention on the Enterprise Portfolio page is slow to load.
+ PRB1850383 - Removed an unnecessary ACL.
+ PRB1857783 - Under KPI Group properties, the switch to turn on/off the latest score property is not honored.
+ PRB1862858 - DPM: Daily Data Collection is causing out of memory and node restarts.
+ PRB1866992 - DPM Application Service Info tab... the "Application service description" is missing.
+ PRB1868132 - DPM: When turning off the available item type for business applications the homepage does not load for user who have not customized their tiles.
+ PRB1870387 - For incident indicators extended application service classes are not being counted in the affected ci/impacted service related list.
#### Version 6.1.9 - February 2025 (Xanadu)
* New:
+ New Troubleshooting tab and menu in DPM Admin center.
+ Retired (non-operational) services no longer show up on the homepage, nor are performance analytics calculated for non-operational services.
+ Updated various images to be 'theme-able'.
* Fixed:
+ PRB1740288 - Fixed an issue where if multiple breakdowns are associated with a formula indicator (for example, average P1 incidents), the shown value would be incorrect.
+ PRB1828595 - Fixed a slow loading issue with the enterprise portfolios content tree.
+ PRB1833597 - Fixed an issue where the enterprise portfolio content tree didn't load if the portfolio was empty.
+ PRB1831903 - Removed the unnecessary readonly attribute on report\_view ACLs which will allow customers to tune their report view ACLs.
+ PRB1838775 - Fixed an issue with the business capabilities and application services widgets on the business application info tab.
#### Version 6.1.3 - November 2024 (Washington DC+)
* New:
+ Admin center getting started flows now have direct links to services, business apps, and app services lists.
+ Personal Portfolio solution cards are now configurable within admin center.
+ KPIs within KPI groups can now be set to 'active=false' and they won't render within DPM.
+ Updated Needs attention to include application services when you add them to the Impacted services or the Affected CIs related list (in addition to the Configuration field). The data rolls up to the business
application, taxonomy node, and at the portfolio level.
* Changed:
+ Homepage card sort now based on total red/yellow status items.
+ Made the breakdowns of incident/problem/change more consistent across DPM including admin center.
+ Time series KPI indicator visualizations now allow drill downs into the detail view.
* Fixed:
+ Accessibility defects across the workspace
+ PRB1809875 - DPM Widget: Number of open and overdue incidents not showing entries for the "Incident SLA" tab
+ PRB1805678 - Services (business\_service) not showing Critical Incidents on the DPM homepage via the solution cards
+ PRB1768035 - DPM Run tab does not display Calculated and Tag based Application Services
+ PRB1802698 - Incorrect service breakdown is shown in taxonomy overview page
+ PRB1803873 - Convert error messages to info messages for some functions that weren't in an error state.
+ PRB1783202 - DPM workspace - when creating personal portfolio, if any of the available item types(e.g business applications or service offerings) has zero records, the other item types are keeps loading
#### Version 5.2.3 - September 2024 (Vancouver)
Fixed: Fixed a dependency issue causing 'view relationships' to fail for customers who don't also have the CMDB workspace installed.
#### Version 6.0.8 - August 2024 (Washington DC)
* New:
+ Updated the DPM Admin Center feature to include guided setup flows for business applications and application services.
+ Added a new Needs Attention attribute type for Problem records that customers can activate.
+ Added descriptive KPI tooltips to clarify indicator data. The DPM admin role can update these tooltips.
+ Updated the team logic in the DPM Contacts tab in the Needs attention panel. The Teams tab shows multiple teams that support the service offering.
+ Added the ability to automatically add the DPM breakdowns and jobs for DPM KPIs to reduce PA-related errors on KPIs in DPM.
+ Added the ability to configure the Header section and Info tab General info section of solutions in DPM. It's no longer necessary to customize those pages using UI Builder.
* Fixed:
+ Removed unnecessary ACLs for planned\_task and cmdb\_ci\_business\_app tables.
+ Fixed the display overlap issue for retired service offerings.
+ Removed needs attention Audit tab for applications, services, and application service taxonomy nodes (audits don't apply to app services).
+ Critical incidents attached to offerings in Personal Portfolios now show up correctly in the Needs attention panel area of the Personal Portfolio.
#### Version 5.2.2 - June 2024 (Vancouver and Washington DC)
* New:
+ Created Phase 1 of the Digital Portfolio Management Admin Center.
- Provides administrators a guided walk-through as they set up and configure the DPM Workspace for the organization.
- Includes the Overview and Settings tabs.
- Provides the necessary plug-ins and visibility into the end-to-end service and application life cycle.
- Accessible from the ServiceNow Admin Configuration Hub.
* Changed:
+ Replaced the DPM custom relationship map with the global ServiceNow Unified CI map.
+ Added default tooltips to PAR visualizations for all KPI Description fields. Administrators have the option to remove the default tooltips.
+ The KPI latest score is set to be true for new and zboot customers, removing the former Sum and Average fields on KPI records.
* Fixed:
+ PRB1743920 - Resolved non functioning 'new' button for business apps, app services, and business services during the personal portfolio creation tool.
+ PRB1739321 - Removed class qualifier on query for outages in the needs attention results. Now outages attached to other sub-classes of cmdb\_ci\_service will show up in Needs attention.
+ PRB1735943 - Fixed an issue that limited users available to pick from when adding editors and viewers during personal portfolio creation.
+ PRB1734438 - Fixed an issue with a missing filter on the single score of 'upcoming changes this week' on the service offering build tab.
+ PRB1730749 - First round of fixes related to missing i18n translations throughout DPM.
+ PRB1730749 - removed an non critical read ACL on the 'planned\_task\_custom\_console\_member' table that was limiting access for users w/o the dpm\_manager role.
#### Version 5.0.6 - March 2024 (Vancouver and Washington)
* Fixed:
+ Needs Attention: outages and alerts associated with services now roll up to the taxonomy nodes and portfolios.
+ Fixed an issue that would cause a blank homepage in DPM when the com.snc.apm plugin was installed.
#### Version 4.3.3 - March 2024 (Utah)
* Fixed:
+ Needs Attention: outages and alerts associated with services now roll up to the taxonomy nodes and portfolios.
+ Fixed an issue that would cause a blank homepage in DPM when the com.snc.apm plugin was installed.
#### Version 5.0.3 - February 2024 (Washington DC)
* New:
+ View related knowledge articles on the service and offering detail pages, located in the contextual side panel.
+ View related business applications in the Info tab of a business application. When the business application is a platform host, you can now see all platform applications that run on that host. When the application is a
platform application, you can now see the related platform host.
+ Use the CSDM lifecycle fields for services and offerings when the CSDM activation plugin is installed (com.snc.cmdb.csdm.activation). With the plugin installed, the Lifecycle Stage and Lifecycle Stage Status fields
replace the Phase and Status fields for all services and offerings.
+ Sort the Needs attention section.
* + Changed:
- View the updated Team and Team member contact cards in the side panel of solutions.
- See changes from related application services on the Build tab of business applications. This update was made possible due to the condition updates to the Change widgets.
- View any number of solutions on the DPM homepage. There's no longer a limit to the number of solutions. Use the Refresh button on the DPM homepage to update the solution status.
#### Version 4.2.5 - November 2023 (Vancouver)
* New:
+ The redesigned DPM homepage enables you to keep track of all your solution cards and access your DPM browsing history. You can also personalize the updated DPM homepage.
- Upon first login, the DPM homepage displays solution cards that the user is associated with, based on the username in certain table fields.
- To tailor a users first-time experience, the DPM Admin can modify a user's homepage solutions table to set the solutions that should be shown.
- Add or remove solution cards and configure the needs attention attributes and thresholds for a personalized view of your DPM homepage (see Performance).
- Once you add or remove a solution card from your homepage, the system will no longer generate the solution cards to display. Instead, your homepage will show the solution cards based on your preferences and keep
those preferences in the user's homepage solutions table.
+ DPM Homepage Performance
- Two system properties limit the number of solutions cards that DPM can show for the user per table. The limit is 200 solution cards. DPM offers this breakdown:
* Services table: 150 cards' (services, service offerings, and application services)
* Business applications table: 50 cards
- DPM Admins can adjust the limits of 150 and 50, but the total limit cannot exceed 200
- When a user adds and removes solutions cards, they can add any combination of solutions to their homepage, but the total solution cards cannot exceed 200.
- It's in the roadmap for a future release to increase the number of solution cards.
+ Available item types
- DPM Admins access the available item types table from the filter navigator within the DPM Administration section.
- DPM Admins use the available item types table to hide or show specific solution types in the homepage, as well as the personal portfolio.
- When a DPM Admin hides a solution type, that solution will not be included in the auto-generation results, in the add and remove items options, in the set status conditions modal, or in the page filters.
+ Process Mining for DPM
- Process Mining enables DPM users to see key performance indicator (KPI) details and analyze anomalies.
- Project templates that come with DPM for Process Mining are incidents, problems, changes, and requests.
- DPM Admins enable Process Mining by installing the ITSM Process Mining Content Pack from the ServiceNow Store and setting the system property sn\_dpm.enable.po.dpm to true.
+ Changed:
- Needs attention cards no longer display on the homepage. Instead, needs attention attributes display on each solution card.
- The order of the needs attention attributes determines how they show on each solution card.
#### Version 4.2.4 - November 2023 (Utah)
* New:
+ The redesigned DPM homepage enables you to keep track of all your solution cards and access your DPM browsing history. You can also personalize the updated DPM homepage.
- Upon first login, the DPM homepage displays solution cards that the user is associated with, based on the username in certain table fields.
- To tailor a user's first-time experience, the DPM Admin can modify a user's homepage solutions table to set the solutions that should be shown.
- Add or remove solution cards and configure the needs attention attributes and thresholds for a personalized view of your DPM homepage (see Performance).
- Once you add or remove a solution card from your homepage, the system will no longer generate the solution cards to display. Instead, your homepage will show the solution cards based on your preferences and keep
those preferences in the user's homepage solutions table.
+ DPM Homepage Performance
- Two system properties limit the number of solutions cards that DPM can show for the user per table. The limit is 200 solution cards. DPM offers this breakdown:
* Services table: 150 cards (services, service offerings, and application services)
* Business applications table: 50 cards
- DPM Admins can adjust the limits of 150 and 50, but the total limit cannot exceed 200
- When a user adds and removes solutions cards, they can add any combination of solutions to their homepage, but the total solution cards cannot exceed 200.
- It's in the roadmap for a future release to increase the number of solution cards.
+ Available item types
- DPM Admins access the available item types table from the filter navigator within the DPM Administration section.
- DPM Admins use the available item types table to hide or show specific solution types in the homepage, as well as the personal portfolio.
- When a DPM Admin hides a solution type, that solution will not be included in the auto-generation results, in the add and remove items options, in the set status conditions modal, or in the page filters.
+ Process Mining for DPM
- Process Mining enables DPM users to see key performance indicator (KPI) details and analyze anomalies.
- Project templates that come with DPM for Process Mining are incidents, problems, changes, and requests.
- DPM Admins enable Process Mining by installing the ITSM Process Mining Content Pack from the ServiceNow's Store and setting the system property sn\_dpm.enable.po.dpm to true.
* Changed:
+ Needs attention cards no longer display on the homepage. Instead, needs attention attributes display on each solution card.
+ The order of the needs attention attributes determines how they show on each solution card.
#### Version 4.0.12 - September 2023 (Utah)
Fixed an issue with missing data on taxonomy nodes screens when the "Service Portfolio Management Estimated Spend" plugin is installed.
#### Version 4.0.10 - August 2023
* New:
+ Create and view Enterprise Portfolios for business applications and application services.
+ Filter enterprise portfolio solutions by lifecycle status.
+ Create, map, and view KPI groups for business application and application service enterprise portfolios.
+ Create, map, and view KPI groups for business applications.
+ Enable the latest score system property to view the last collected score for all KPIs in DPM.
+ Add groups of users as editors and viewers of a personal portfolio.
* Changed:
+ Updated the Technology Portfolio Management data to the new TPM data model to show key lifecycle dates for business applications and application services on the Risk tab.
+ Moved all applications services from the Run tab to the Info tab on the business application detail page.
+ Moved all software and hardware models from the Run tab to the Info tab on the application service detail page.
+ Updated the MTTR KPI in the Performance snapshot KPI group to Incidents not updated in the last 5 days.
#### Version 2.2.21 - March 2023
1. KPI drill downs: fixed an issue causing leaf nodes to display grid instead of record list.
2. KPI drill downs: fixed an issue with a missing scrollbar when there are more than 10 offerings.
3. KPI drill downs: If a customer maps incidents directly to a service instead of an offering (preferred) the correct incident count will show on the service, and the correct (but different) incident count will show on the
offerings.
4. Removed 'edit in service builder' buttons if a user doesn't have permission to edit the given service from various screens in DPM.
5. Alignment Planner Workspace: Fixed version incompatibility with Alignment Planner workspace (APWS). San Diego compatible versions of DPM (2.*) and now compatible with San Diego compatible versions of APWS (4.*). Tokyo
compatible versions of DPM (3.*) are now compatible with Tokyo/Utah versions of APWS (renamed to Portfolio Planning for standard licenses and to Strategic Planning for pro licenses).
6. Service offering info tab: Now showing description value, not short description value.
7. Service details page: Now showing business criticality field and the pill is now the correct color.
8. Service details build tab: The improvement initiatives donut chart will now show the '0' count instead of being blank when there are no mapped improvement initiatives.
9. Service details run tab: Removed a 'link to self' on offering drill downs grid view. This caused the page to navigate back to itself, creating recursive breadcrumbs and a confusing customer experience.
10. Service details build tab: fixed initiatives by state count to key off of 'state' and not 'breakdown\_level2' which means the number in the donut chart and the number of initiatives in the list drilldown are now
consistent.
11. Home page: fixed 'undefined' showing up during page load.
12. Enterprise portfolio overview page: Reduced duplicate API calls on portfolio overview page, improving page load times.
13. Personal portfolios page: Improved slow loading issue with personal portfolio view.
#### Version 4.0.10 - August 2023
* New
+ Create and view Enterprise Portfolios for business applications and application services.
+ Filter enterprise portfolio solutions by lifecycle status.
+ Create, map, and view KPI groups for business application and application service enterprise portfolios.
+ Create, map, and view KPI groups for business applications.
+ Enable the latest score system property to view the last collected score for all KPIs in DPM.
+ Add groups of users as editors and viewers of a personal portfolio.
* Changed
+ Updated the Technology Portfolio Management data to the new TPM data model to show key lifecycle dates for business applications and application services on the Risk tab.
+ Moved all applications services from the Run tab to the Info tab on the business application detail page.
+ Moved all software and hardware models from the Run tab to the Info tab on the application service detail page.
+ Updated the MTTR KPI in the Performance snapshot KPI group to Incidents not updated in the last 5 days.
#### Version 3.1.4 - February 2023
* NOTE: This version is compatible with the Utah family release.
* New:
+ Added system property to enable DevOps data in DPM. When enabled, users can:
- Navigate to the DevOps Insights dashboard from the flow metrics section of the business application Build tab.
- Navigate to the DevOps Change Workspace from the accelerate metrics section of the business application Build and Run tabs.
+ Added DevOps accelerated metrics to business applications Build and Run tabs.
* Changed:
+ Moved DevOps flow metrics from business applications Plan tab to the Build tab.
+ Updated the dpm\_manager role:
- Removed the service\_editor role and business app editor from dpm\_manager role.
- Users now must have the service\_editor role to edit services and offerings in Service Builder from DPM.
+ Hid the create CIM (create demand) option when the CIM plugin or the Demand plugin is not installed.
+ Updated the Contacts tab so any users and groups related to the service, offering, business application, or application service will display on that tab.
+ Updated the auto-create a personal portfolio feature to add application services.
+ Updated KPI groups:Users can now choose the source indicator for a Formula Indicator KPI so the source records will show on the KPI drill down.
+ Added a provided "Changes" KPI group.
+ Changed the label of the "Catalog activity" KPI group from "New requests" to "Service requests."
+ Created a new provided KPI group called "Service performance" that can be mapped directly to services. It has the same supporting KPIs as the Performance snapshot.
+ KPI visualization configurations are now on the KPI record related list.
+ Added the ability to sort offerings in taxonomy from a-z.
* Fixed:
+ Improved labels and metrics in the 'initiatives by state' donut chart
+ Fixed an issue where the KPI details grid had a link to itself.
+ Added business criticality field on the business service details page.
+ Improved slow loading issue with personal portfolio view.
+ Fixed version compatibility issue between DPM and Alignment Planner Workspace.
+ Fixed an issue where a service portfolio incident and the incident\_sla indicators scores didn't match taxonomy nodes scores. Now, when an incident is mapped directly to a service (instead of to an offering) the counts
reflect that in the related indicators.
+ Fixed an issue where a disabled 'admin' account created users and incidents (demo data script name issue).
+ Updated the name of demo data creation script to avoid confusion.
+ All KPI configurations now display in the related list on the KPI Group record (not just on a group filter)
+ Fixed general performance issues:
- The Close dialog box in "Manage access" wasn't working.
- "Number of Overdue Changes" KPI indicator had a faulty condition.
- DPM historic data collections in job log wasn't correct.
- Improvement initiatives donut chart wasn't displaying total count.
- Workspace pagination behavior wasn't consistent.
- Sparkline view of the Performance snapshot KPI group/MTTR wasn't accurate.
- Duplicate team values were showing in the DPM Workspace.
#### Version 3.1.3 - February 2023
* NOTE: This version is compatible with the Tokyo family release.
* New:
+ Added system property to enable DevOps data in DPM. When enabled, users can:
- Navigate to the DevOps Insights dashboard from the flow metrics section of the business application Build tab.
- Navigate to the DevOps Change Workspace from the accelerate metrics section of the business application Build and Run tabs.
+ Added DevOps accelerated metrics to business applications Build and Run tabs.
* Changed:
+ Moved DevOps flow metrics from business applications Plan tab to the Build tab.
+ Updated the dpm\_manager role:
- Removed the service\_editor role and business app editor from dpm\_manager role.
- Users now must have the service\_editor role to edit services and offerings in Service Builder from DPM.
+ Hid the create CIM (create demand) option when the CIM plugin or the Demand plugin is not installed.
+ Updated the Contacts tab so any users and groups related to the service, offering, business application, or application service will display on that tab.
+ Updated the auto-create a personal portfolio feature to add application services.
+ Updated KPI groups:
- Users can now choose the source indicator for a Formula Indicator KPI so the source records will show on the KPI drill down.
- Added a provided "Changes" KPI group.
- Changed the label of the "Catalog activity" KPI group from "New requests" to "Service requests."
- Created a new provided KPI group called "Service performance" that can be mapped directly to services. It has the same supporting KPIs as the Performance snapshot.
- KPI visualization configurations are now on the KPI record related list.
+ Added the ability to sort offerings in taxonomy from a-z.
* Fixed:
+ Improved labels and metrics in the 'initiatives by state' donut chart
+ Fixed an issue where the KPI details grid had a link to itself.
+ Added business criticality field on the business service details page.
+ Improved slow loading issue with personal portfolio view.
+ Fixed version compatibility issue between DPM and Alignment Planner Workspace.
+ Fixed an issue where a service portfolio incident and the incident\_sla indicators scores didn't match taxonomy nodes scores. Now, when an incident is mapped directly to a service (instead of to an offering) the counts
reflect that in the related indicators.
+ Fixed an issue where a disabled 'admin' account created users and incidents (demo data script name issue). Updated the name of demo data creation script to avoid confusion.
+ All KPI configurations now display in the related list on the KPI Group record (not just on a group filter)
+ Fixed general performance issues:
- The Close dialog box in "Manage access" wasn't working.
- "Number of Overdue Changes" KPI indicator had a faulty condition.
- DPM historic data collections in job log wasn't correct.
- Improvement initiatives donut chart wasn't displaying total count.
- Workspace pagination behavior wasn't consistent.
- Sparkline view of the Performance snapshot KPI group/MTTR wasn't accurate.
- Duplicate team values were showing in the DPM Workspace.
#### Version 3.0.3 - December 2022
* Fixed the following issues in this latest patch:
+ Fixed an issue causing search within DPM when working on the Utah family release.
+ Fixed issues when searching the needs attention section on the homepage.
+ Fixed ACL issues when the ITSM roles plugin is not installed.
+ Fixed first row indicator links on grid on overview/run tabs for taxonomy/services/offerings.
+ Fixed an issue that required the specific "performance snapshot" KPI group to be used for all Services/Offerings. Now any KPI group can be used/mapped to any given service or offering.
+ Fixed an issue causing the node breakdown grid to be blank if the performance snapshot is not on a page (related to above issue).
#### Version 3.0.2 - November 2022
* DPM highlights for v3 (Nov release):
+ Added visual spark lines to key performance indicators (KPIs) and record views for another way to present data.
+ Added DevOps flow metrics for the business applications Plan tab.
+ Expanded the reporting model so you can see incidents, problems, changes, and outages related to or impacting the performance of your services and service offerings.
+ Updated the indicators on the Performance snapshot KPI group.
+ Added availability tracking for application services.
+ Moved the subscriber count KPI group to meta data so it can be viewed in the headers of portfolios, taxonomies, and nodes.
+ Added service offerings to the service portfolio Info tab.
+ Added a Contacts tab for nodes in relationship maps.
#### Version 2.2.20 - November 2022
* The following four issues were fixed in this patch release:
+ Fixed an issue that caused duplicate drafts of services and service offerings to be created when viewing a service in DPM.
+ Fixed the 10-child limit on breakdown KPI view (it's not set to 1000).
+ On the Application services dependencies grid: Removed dead link when Technology risk is empty.
+ Removed an unnecessary plugin dependency (APM) related to application services.
#### Version 2.2.15 - October 2022
* Fixed: Minor Bug fixes
* Please note that there are two versions of this patch, one that is San Diego compatible (2.2.14), and one that is Tokyo compatible (2.2.15). Select 'Other App Versions' on the store page to select the option that best
meets your needs.
#### Version 2.2.13 - September 2022 (San Diego)
* Minor Bug fixes
* Please note that 2.2.13 (this version) is compatible with San Diego, and 2.2.12 (prior version) is compatible with Tokyo. They are otherwise the same release.
#### Version 2.2.12 - September 2022 (Tokyo)
Minor bug fixes
#### Version 2.2.9 - August 2022 (San Diego)
New:
* Configure DPM interfaces in DPM - hide life cycle tabs and content sections on detail views.
* View relationship maps of services, offerings, business applications, and application services to see dependencies and understand impacts.
* Use updated flow changes when creating personal portfolios.
* Add to personal portfolios from detail views and in the enterprise portfolio preview.
#### Version 2.1.7 - July 2022 (San Diego)
Fixed: Fixed the KPI group mappings in Service Builder when Digital Portfolio Management is enabled.
#### Version 2.1.6 - June 2022 (San Diego)
Minor patch release
#### Version 2.1.4 - May 2022 (San Diego)
* New: Added Application Services (Run and Info tabs) for users to view application service data that affect their solutions. This addition doesn't affect the existing ability for solution owners to view the full life cycle
of Plan-Build-Run for services, service offerings, and business applications. A reminder that business applications also include a Risk tab to view epics and releases in the current sprint.
* Changed: Made general UI changes to ensure a consistent visual experience.
#### Version 1.0.11 - May 2022 (Rome)
* Fixed: This is a patch of the Rome compatible version of DPM, with the following fixes:
+ L10N and i18N fixes
+ ACL fixes (that were blocking other roles from accessing tables)
+ Fixed 500 error on the technical services info page
+ Fixed intermitted 500 error on the personal portfolios page
+ Fixed 3 different performance issues
+ Fixed multi line chart visualizations in KPI groups
+ Fixed personal portfolios empty state
+ Fixed GRC tab on business application details page role requirements
#### Version 2.0.6 - March 2022
* Fixes
* Please note that there are two concurrent versions of Digital Portfolio Management. the 1.* version is compatible with our Rome release, and the 2.* version is compatible with the San Diego release. For the 1.* version of
Digital Portfolio Management, please install the 1.* version of sn\_opt\_components, and for the 2.* version of Digital Portfolio Management, please install the 2.* version of sn\_opt\_components.
#### Version 2.0.4 - February 2022
Use Digital Portfolio Management to holistically view and collectively manage serivces, applications, and products through the full lifecycle to drive aligment and deliver measurable outcomes. You can plan for, build, and run
your services and applications with detailed operational and experience data all in one single location. DPM surfaces service impacts from across the platform, including outages, changes and high impact incidents.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-digital-product-release.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-digital-product-release.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-digital-product-release.html | Digital Product Release release notes | Version history for the Digital Product Release application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-digital-product-release.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-digital-product-release.html"><body id="store-rn-itsm-digital-product-release"><main role="main"><article role="article" class="dita" id="store-rn-itsm-digital-product-release" aria-labelledby="title_store-rn-itsm-digital-product-release">
<h1 class="title topictitle1" id="title_store-rn-itsm-digital-product-release"><span class="ph">Digital Product Release</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Digital Product Release</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-digital-product-release__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d412647e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.2.1 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-digital-product-release__ul_zxl_wyc_1gc">
<li class="li">Manage configuration items for each phase of the release</li>
<li class="li">Automate adding configuration items in the release to the Affected CIs of a Change Request</li>
<li class="li">Product Versions can now be used in multiple Releases</li>
<li class="li">Option for release tasks to automatically move into Work in Progress when previous release task is Completed</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-digital-product-release__latest-store-rn-itsm-digital-product-release"><ul class="ul">
<li class="li">New:
<ul class="ul">
<li class="li">Service releases: Create and manage releases at the service level for better control and traceability</li>
<li class="li">Revamped data model: Replaced the 'Software Model' table with a more intuitive and structured 'Software Version' table</li>
<li class="li">Streamlined release creation: Enjoy a simplified, step-by-step flow to create releases faster and with fewer errors</li>
<li class="li">Time-based scheduling improvements: Releases now account for weekends and holidays using schedules, ensuring deployments align with operational calendars</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Create releases for multi-products that have a parent-child relationship for simultaneous execution.</li>
<li class="li">Link incidents, problems, catalog requests and other task types to a release.</li>
<li class="li">Added the Assignment group field on the Product Feature and Product Enhancement forms.</li>
<li class="li">Ability to auto-create releases from Agile 2.0.</li>
</ul></li>
<li class="li">Changed: <ul class="ul">
<li class="li">Updated policies content to support the multi-product releases.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">A new improved experience for creating releases</li>
<li class="li">Introduced Key dates to define release key dates like milestones, deadlines, and important dates</li>
<li class="li">Capability to breakdown product features into product improvements</li>
<li class="li">Improved experience for creating release calendars</li>
<li class="li">Auto-create product versions from GitLab Milestones</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.2 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-digital-product-release__ul_avv_ptp_ccc">
<li class="li">Manage product bundles <ul class="ul" id="store-rn-itsm-digital-product-release__ul_mwv_ptp_ccc">
<li class="li">Product managers can add and remove additional "child" products within a product to create a hierarchy of bundled products.</li>
</ul>
</li>
<li class="li">Jira Fix Version integration <ul class="ul" id="store-rn-itsm-digital-product-release__ul_nwv_ptp_ccc">
<li class="li">When connecting Jira projects to a digital products in DPR, product managers can choose to have Fix Versions in Jira create corresponding release versions in Digital Product Release.</li>
<li class="li">When Fix Versions are used to generate release versions, any Jira task that is associated with the Fix Version will be visible within a Release on the Release Scope page.</li>
</ul>
</li>
<li class="li">Release Calendar Improvements <ul class="ul" id="store-rn-itsm-digital-product-release__ul_owv_ptp_ccc">
<li class="li">New Release Calendar entity has been created to group release readiness targets together.</li>
<li class="li">Additional schedules (maintenance windows, blackout schedules, holiday schedules, etc.) can be added to a Release Calendar and will be shown on the Release calendar page.</li>
</ul>
</li>
<li class="li">Release Management V2 Migration Utilities <ul class="ul" id="store-rn-itsm-digital-product-release__ul_pwv_ptp_ccc">
<li class="li">Scripts and UI actions to help with the migration of data from Release Management v2 to Digital Product Release <ul class="ul" id="store-rn-itsm-digital-product-release__ul_qwv_ptp_ccc">
<li class="li">Create DPR release template from RMv2 Release record</li>
<li class="li">Generate digital product from RMv2 Product record</li>
</ul>
</li>
</ul>
</li>
</ul></li>
<li class="li">Changed: "Product features" page on the Release has been renamed to "Release scope".</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.2 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-digital-product-release__ul_wpg_245_2bc">
<li class="li">Release bundle: Group multiple releases into release bundles to track and manage them concurrently from a single place.</li>
<li class="li">Stage-oriented release: Create stage-oriented releases that prioritize completing objectives and features over following a strict schedule</li>
<li class="li">Release Quality dashboard: Get insights into the quality of a release based on the software quality scan summaries and test summaries</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - February 2024</dt>
<dd class="dd"><p class="p">Digital Product Release is the next evolution of ServiceNow's support for Release Management. Focused on creating a tailored experience for software-based release management practices, Digital Product Release empowers the central release
management team to define release policies, templates, and readiness dates that product development teams can leverage to ensure that new versions of their products meet the release teams definition of done.</p></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-digital-product-release.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-digital-product-release.html\"><body id=\"store-rn-itsm-digital-product-release\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-digital-product-release\" aria-labelledby=\"title_store-rn-itsm-digital-product-release\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-digital-product-release\"><span class=\"ph\">Digital Product Release</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Digital Product Release</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-digital-product-release__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d412647e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.2.1 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-digital-product-release__ul_zxl_wyc_1gc\">\n <li class=\"li\">Manage configuration items for each phase of the release</li>\n <li class=\"li\">Automate adding configuration items in the release to the Affected CIs of a Change Request</li>\n <li class=\"li\">Product Versions can now be used in multiple Releases</li>\n <li class=\"li\">Option for release tasks to automatically move into Work in Progress when previous release task is Completed</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-digital-product-release__latest-store-rn-itsm-digital-product-release\"><ul class=\"ul\">\n <li class=\"li\">New:\n <ul class=\"ul\">\n <li class=\"li\">Service releases: Create and manage releases at the service level for better control and traceability</li>\n <li class=\"li\">Revamped data model: Replaced the 'Software Model' table with a more intuitive and structured 'Software Version' table</li>\n <li class=\"li\">Streamlined release creation: Enjoy a simplified, step-by-step flow to create releases faster and with fewer errors</li>\n <li class=\"li\">Time-based scheduling improvements: Releases now account for weekends and holidays using schedules, ensuring deployments align with operational calendars</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Create releases for multi-products that have a parent-child relationship for simultaneous execution.</li>\n <li class=\"li\">Link incidents, problems, catalog requests and other task types to a release.</li>\n <li class=\"li\">Added the Assignment group field on the Product Feature and Product Enhancement forms.</li>\n <li class=\"li\">Ability to auto-create releases from Agile 2.0.</li>\n </ul></li>\n <li class=\"li\">Changed: <ul class=\"ul\">\n <li class=\"li\">Updated policies content to support the multi-product releases.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">A new improved experience for creating releases</li>\n <li class=\"li\">Introduced Key dates to define release key dates like milestones, deadlines, and important dates</li>\n <li class=\"li\">Capability to breakdown product features into product improvements</li>\n <li class=\"li\">Improved experience for creating release calendars</li>\n <li class=\"li\">Auto-create product versions from GitLab Milestones</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.2 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-digital-product-release__ul_avv_ptp_ccc\">\n <li class=\"li\">Manage product bundles <ul class=\"ul\" id=\"store-rn-itsm-digital-product-release__ul_mwv_ptp_ccc\">\n <li class=\"li\">Product managers can add and remove additional "child" products within a product to create a hierarchy of bundled products.</li>\n </ul>\n </li>\n <li class=\"li\">Jira Fix Version integration <ul class=\"ul\" id=\"store-rn-itsm-digital-product-release__ul_nwv_ptp_ccc\">\n <li class=\"li\">When connecting Jira projects to a digital products in DPR, product managers can choose to have Fix Versions in Jira create corresponding release versions in Digital Product Release.</li>\n <li class=\"li\">When Fix Versions are used to generate release versions, any Jira task that is associated with the Fix Version will be visible within a Release on the Release Scope page.</li>\n </ul>\n </li>\n <li class=\"li\">Release Calendar Improvements <ul class=\"ul\" id=\"store-rn-itsm-digital-product-release__ul_owv_ptp_ccc\">\n <li class=\"li\">New Release Calendar entity has been created to group release readiness targets together.</li>\n <li class=\"li\">Additional schedules (maintenance windows, blackout schedules, holiday schedules, etc.) can be added to a Release Calendar and will be shown on the Release calendar page.</li>\n </ul>\n </li>\n <li class=\"li\">Release Management V2 Migration Utilities <ul class=\"ul\" id=\"store-rn-itsm-digital-product-release__ul_pwv_ptp_ccc\">\n <li class=\"li\">Scripts and UI actions to help with the migration of data from Release Management v2 to Digital Product Release <ul class=\"ul\" id=\"store-rn-itsm-digital-product-release__ul_qwv_ptp_ccc\">\n <li class=\"li\">Create DPR release template from RMv2 Release record</li>\n <li class=\"li\">Generate digital product from RMv2 Product record</li>\n </ul>\n </li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Changed: "Product features" page on the Release has been renamed to "Release scope".</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.2 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-digital-product-release__ul_wpg_245_2bc\">\n <li class=\"li\">Release bundle: Group multiple releases into release bundles to track and manage them concurrently from a single place.</li>\n <li class=\"li\">Stage-oriented release: Create stage-oriented releases that prioritize completing objectives and features over following a strict schedule</li>\n <li class=\"li\">Release Quality dashboard: Get insights into the quality of a release based on the software quality scan summaries and test summaries</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - February 2024</dt>\n <dd class=\"dd\"><p class=\"p\">Digital Product Release is the next evolution of ServiceNow's support for Release Management. Focused on creating a tailored experience for software-based release management practices, Digital Product Release empowers the central release\n management team to define release policies, templates, and readiness dates that product development teams can leverage to ensure that new versions of their products meet the release teams definition of done.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Digital Product Release release notes
Version history for the Digital Product Release application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.2.1 - August 2025
* New:
+ Manage configuration items for each phase of the release
+ Automate adding configuration items in the release to the Affected CIs of a Change Request
+ Product Versions can now be used in multiple Releases
+ Option for release tasks to automatically move into Work in Progress when previous release task is Completed
#### Version 2.1.0 - May 2025
* New:
+ Service releases: Create and manage releases at the service level for better control and traceability
+ Revamped data model: Replaced the 'Software Model' table with a more intuitive and structured 'Software Version' table
+ Streamlined release creation: Enjoy a simplified, step-by-step flow to create releases faster and with fewer errors
+ Time-based scheduling improvements: Releases now account for weekends and holidays using schedules, ensuring deployments align with operational calendars
#### Version 2.0.0 - February 2025
* New:
+ Create releases for multi-products that have a parent-child relationship for simultaneous execution.
+ Link incidents, problems, catalog requests and other task types to a release.
+ Added the Assignment group field on the Product Feature and Product Enhancement forms.
+ Ability to auto-create releases from Agile 2.0.
* Changed:
+ Updated policies content to support the multi-product releases.
#### Version 1.3.0 - November 2024
* New:
+ A new improved experience for creating releases
+ Introduced Key dates to define release key dates like milestones, deadlines, and important dates
+ Capability to breakdown product features into product improvements
+ Improved experience for creating release calendars
+ Auto-create product versions from GitLab Milestones
#### Version 1.2.2 - August 2024
* New:
+ Manage product bundles
- Product managers can add and remove additional "child" products within a product to create a hierarchy of bundled products.
+ Jira Fix Version integration
- When connecting Jira projects to a digital products in DPR, product managers can choose to have Fix Versions in Jira create corresponding release versions in Digital Product Release.
- When Fix Versions are used to generate release versions, any Jira task that is associated with the Fix Version will be visible within a Release on the Release Scope page.
+ Release Calendar Improvements
- New Release Calendar entity has been created to group release readiness targets together.
- Additional schedules (maintenance windows, blackout schedules, holiday schedules, etc.) can be added to a Release Calendar and will be shown on the Release calendar page.
+ Release Management V2 Migration Utilities
- Scripts and UI actions to help with the migration of data from Release Management v2 to Digital Product Release
* Create DPR release template from RMv2 Release record
* Generate digital product from RMv2 Product record
* Changed: "Product features" page on the Release has been renamed to "Release scope".
#### Version 1.1.2 - May 2024
* New:
+ Release bundle: Group multiple releases into release bundles to track and manage them concurrently from a single place.
+ Stage-oriented release: Create stage-oriented releases that prioritize completing objectives and features over following a strict schedule
+ Release Quality dashboard: Get insights into the quality of a release based on the software quality scan summaries and test summaries
#### Version 1.0.0 - February 2024
Digital Product Release is the next evolution of ServiceNow's support for Release Management. Focused on creating a tailored experience for software-based release management practices, Digital Product Release empowers the central release
management team to define release policies, templates, and readiness dates that product development teams can leverage to ensure that new versions of their products meet the release teams definition of done.
| ---
title: Digital Product Release release notes
description: Version history for the Digital Product Release application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Digital Product Release release notes
Version history for the Digital Product Release application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.2.1 - August 2025
* New:
+ Manage configuration items for each phase of the release
+ Automate adding configuration items in the release to the Affected CIs of a Change Request
+ Product Versions can now be used in multiple Releases
+ Option for release tasks to automatically move into Work in Progress when previous release task is Completed
#### Version 2.1.0 - May 2025
* New:
+ Service releases: Create and manage releases at the service level for better control and traceability
+ Revamped data model: Replaced the 'Software Model' table with a more intuitive and structured 'Software Version' table
+ Streamlined release creation: Enjoy a simplified, step-by-step flow to create releases faster and with fewer errors
+ Time-based scheduling improvements: Releases now account for weekends and holidays using schedules, ensuring deployments align with operational calendars
#### Version 2.0.0 - February 2025
* New:
+ Create releases for multi-products that have a parent-child relationship for simultaneous execution.
+ Link incidents, problems, catalog requests and other task types to a release.
+ Added the Assignment group field on the Product Feature and Product Enhancement forms.
+ Ability to auto-create releases from Agile 2.0.
* Changed:
+ Updated policies content to support the multi-product releases.
#### Version 1.3.0 - November 2024
* New:
+ A new improved experience for creating releases
+ Introduced Key dates to define release key dates like milestones, deadlines, and important dates
+ Capability to breakdown product features into product improvements
+ Improved experience for creating release calendars
+ Auto-create product versions from GitLab Milestones
#### Version 1.2.2 - August 2024
* New:
+ Manage product bundles
- Product managers can add and remove additional "child" products within a product to create a hierarchy of bundled products.
+ Jira Fix Version integration
- When connecting Jira projects to a digital products in DPR, product managers can choose to have Fix Versions in Jira create corresponding release versions in Digital Product Release.
- When Fix Versions are used to generate release versions, any Jira task that is associated with the Fix Version will be visible within a Release on the Release Scope page.
+ Release Calendar Improvements
- New Release Calendar entity has been created to group release readiness targets together.
- Additional schedules (maintenance windows, blackout schedules, holiday schedules, etc.) can be added to a Release Calendar and will be shown on the Release calendar page.
+ Release Management V2 Migration Utilities
- Scripts and UI actions to help with the migration of data from Release Management v2 to Digital Product Release
* Create DPR release template from RMv2 Release record
* Generate digital product from RMv2 Product record
* Changed: "Product features" page on the Release has been renamed to "Release scope".
#### Version 1.1.2 - May 2024
* New:
+ Release bundle: Group multiple releases into release bundles to track and manage them concurrently from a single place.
+ Stage-oriented release: Create stage-oriented releases that prioritize completing objectives and features over following a strict schedule
+ Release Quality dashboard: Get insights into the quality of a release based on the software quality scan summaries and test summaries
#### Version 1.0.0 - February 2024
Digital Product Release is the next evolution of ServiceNow's support for Release Management. Focused on creating a tailored experience for software-based release management practices, Digital Product Release empowers the central release
management team to define release policies, templates, and readiness dates that product development teams can leverage to ensure that new versions of their products meet the release teams definition of done.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-enterprise-portfolio.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-enterprise-portfolio.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-enterprise-portfolio.html | Enterprise Portfolio release notes | Version history for the ITSM Enterprise Portfolio application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-enterprise-portfolio.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-enterprise-portfolio.html"><body id="store-rn-itsm-enterprise-portfolio"><main role="main"><article role="article" class="dita" id="store-rn-itsm-enterprise-portfolio" aria-labelledby="title_store-rn-itsm-enterprise-portfolio">
<h1 class="title topictitle1" id="title_store-rn-itsm-enterprise-portfolio">Enterprise Portfolio release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM Enterprise Portfolio application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-enterprise-portfolio__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d129435e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.1 - February 2025</dt>
<dd class="dd" id="store-rn-itsm-enterprise-portfolio__latest-store-rn-itsm-enterprise-portfolio">New: Added active flags to the enterprise taxonomy and node tables. **note these aren't used / have no effect yet, and will be in an upcoming release.</dd>
<dt class="dt dlterm">Version 1.1.5 - November 2024</dt>
<dd class="dd">Fixed: Updated compatibility for newer family versions.</dd>
<dt class="dt dlterm">Version 1.1.4 - May 2024</dt>
<dd class="dd">New: Prepared the app for translation in a future release (i18n).</dd>
<dt class="dt dlterm">Version 1.0.2 - August 2023</dt>
<dd class="dd">The Enterprise Portfolio plugin allows users to create categorized, hierarchical structures of anything (e.g. business applications, application services, software, users, demands,
etc.) in your organization.</dd>
</dl>
</section>
</div>
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} | # Enterprise Portfolio release notes
Version history for the ITSM Enterprise Portfolio application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.1 - February 2025
New: Added active flags to the enterprise taxonomy and node tables. **note these aren't used / have no effect yet, and will be in an upcoming release.
#### Version 1.1.5 - November 2024
Fixed: Updated compatibility for newer family versions.
#### Version 1.1.4 - May 2024
New: Prepared the app for translation in a future release (i18n).
#### Version 1.0.2 - August 2023
The Enterprise Portfolio plugin allows users to create categorized, hierarchical structures of anything (e.g. business applications, application services, software, users, demands,
etc.) in your organization.
| ---
title: Enterprise Portfolio release notes
description: Version history for the ITSM Enterprise Portfolio application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Enterprise Portfolio release notes
Version history for the ITSM Enterprise Portfolio application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.1 - February 2025
New: Added active flags to the enterprise taxonomy and node tables. **note these aren't used / have no effect yet, and will be in an upcoming release.
#### Version 1.1.5 - November 2024
Fixed: Updated compatibility for newer family versions.
#### Version 1.1.4 - May 2024
New: Prepared the app for translation in a future release (i18n).
#### Version 1.0.2 - August 2023
The Enterprise Portfolio plugin allows users to create categorized, hierarchical structures of anything (e.g. business applications, application services, software, users, demands,
etc.) in your organization.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-integration-ms-teams.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-integration-ms-teams.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-integration-ms-teams.html | IT Service Management integration with Microsoft Teams release notes | Version history for the IT Service Management integration with Microsoft Teams on the ServiceNow Store . | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-integration-ms-teams.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-integration-ms-teams.html"><body id="store-rn-itsm-integration-ms-teams"><main role="main"><article role="article" class="dita" id="store-rn-itsm-integration-ms-teams" aria-labelledby="title_store-rn-itsm-integration-ms-teams">
<h1 class="title topictitle1" id="title_store-rn-itsm-integration-ms-teams"><span class="ph">IT Service Management</span> integration with <span class="ph">Microsoft Teams</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IT Service Management</span> integration with <span class="ph">Microsoft Teams</span> on the <span class="ph">ServiceNow Store</span> .</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-integration-ms-teams__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d248026e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.7.14 - February 2025</dt>
<dd class="dd" id="store-rn-itsm-integration-ms-teams__latest-store-rn-itsm-integration-ms-teams">Updated to support latest version of dependent apps.</dd>
<dt class="dt dlterm">Version 2.6.7 - August 2023</dt>
<dd class="dd"><p class="p">Updated to enable employees to access Employee Center from Outlook and Microsoft 365.Admins can easily extend the Microsoft Teams app to Outlook and Microsoft 365.Installing this plugin will also install the Outlook
Actionable Messages plugin that will enable employees to complete ServiceNow surveys and approvals without leaving Outlook.</p></dd>
<dt class="dt dlterm">Version 2.6.4 - May 2023</dt>
<dd class="dd"><p class="p">Fixed: Minor fixes.</p></dd>
<dt class="dt dlterm">Version 2.6.3 - February 2023</dt>
<dd class="dd"><p class="p">Fixed: Minor fixes.</p></dd>
<dt class="dt dlterm">Version 2.6.1 - November 2022</dt>
<dd class="dd"><p class="p">Fixed: Minor fixes.</p></dd>
<dt class="dt dlterm">Version 2.6.0 - August 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-integration-ms-teams__ul_qgk_jyz_g5b">
<li class="li">New:<ul class="ul" id="store-rn-itsm-integration-ms-teams__ul_shr_kyz_g5b">
<li class="li">Added ability to display Microsoft Teams chat history associated with a ticket on Employee Center</li>
<li class="li">Added ability for a third-party service provider to initiate a chat from ServiceNow with an employee in a different Microsoft Teams tenant</li>
</ul></li>
<li class="li">Changed: Minor fixes.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.5.0 - May 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-integration-ms-teams__ul_o4d_ssf_jtb">
<li class="li">New:<ul class="ul">
<li class="li">Added framework support for Sending Activity feed for Notifications. This will be used for the Content Publishing and Content Experiences to be able to send Teams Activity Feed notifications.</li>
<li class="li">Added framework support for fetching user presence in Teams for Request Based Chat.</li>
<li class="li">Renamed Tab SSO app to SSO and Activity Notification</li>
</ul></li>
<li class="li">Changed: Renamed Tab SSO app to SSO and Activity Notification</li>
</ul></dd>
<dt class="dt dlterm">Version 2.4.0 - February 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-integration-ms-teams__ul_a2k_524_jsb">
<li class="li">New:<ul class="ul" id="store-rn-itsm-integration-ms-teams__ul_znm_w24_jsb">
<li class="li">Added support for<ul class="ul" id="store-rn-itsm-integration-ms-teams__ul_r5b_w24_jsb">
<li class="li">Link Unfurling - Microsoft Teams users can see the preview for certain ServiceNow links(adaptive card) during the chat conversation with agents.</li>
<li class="li">Added in-app localization support.</li>
<li class="li">Added support for embedding specific VA BOTs in the ServiceNow for Teams App, so that multiple ServiceNow instances can connect to one Tenant. Available with the San Diego release only.</li>
</ul></li>
</ul></li>
<li class="li">Changed: App was renamed from 'ServiceNow for Teams' to 'Microsoft Integrations - Core'. No functional impact to customers.</li>
<li class="li">Fixes.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.1 - November 2021</dt>
<dd class="dd">Fixes for stabilisation</dd>
<dt class="dt dlterm">Version 2.1.0 - June 2021</dt>
<dd class="dd">New: Added support for Azure Multi-Tenant app. The users can use the Azure apps shipped by ServiceNow instead of creating their own apps for integration.</dd>
<dt class="dt dlterm">Version 2.0.2 - February 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-integration-ms-teams__ul_yck_cdt_wpb">
<li class="li">New: <ul class="ul" id="store-rn-itsm-integration-ms-teams__ul_zck_cdt_wpb">
<li class="li">For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.</li>
<li class="li">The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)</li>
</ul></li>
<li class="li">Fixes.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.10 - December 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-integration-ms-teams__ul_kvf_bvx_xnb">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-integration-ms-teams__ul_zmw_bvx_xnb">
<li class="li">Intermittent actionable approval notifications are not delivered.</li>
<li class="li">Employee with language set in user profile doesn’t receive actionable notifications.</li>
<li class="li">When NOW Actions is installed along with ServiceNow for Teams application, the responses to the actionable notification are not captured.</li>
<li class="li">When the On-Call scheduling plugin is not installed, Start Microsoft Teams Chat doesn’t respond.</li>
<li class="li">When ITSM roles plugin is not installed, agents are unable to import message.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.9 - November 2020</dt>
<dd class="dd">The <span class="ph">ServiceNow</span>
<span class="ph">IT Service Management</span> integration with <span class="ph">Microsoft Teams</span> extends the Now <span class="ph">Virtual Agent</span> integration with <span class="ph">Microsoft Teams</span> to enable employees to more effectively request and receive service from within <span class="ph">Microsoft Teams</span>.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-integration-ms-teams.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-integration-ms-teams.html\"><body id=\"store-rn-itsm-integration-ms-teams\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-integration-ms-teams\" aria-labelledby=\"title_store-rn-itsm-integration-ms-teams\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-integration-ms-teams\"><span class=\"ph\">IT Service Management</span> integration with <span class=\"ph\">Microsoft Teams</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Service Management</span> integration with <span class=\"ph\">Microsoft Teams</span> on the <span class=\"ph\">ServiceNow Store</span> .</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-integration-ms-teams__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d248026e67\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.7.14 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-integration-ms-teams__latest-store-rn-itsm-integration-ms-teams\">Updated to support latest version of dependent apps.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.7 - August 2023</dt>\n <dd class=\"dd\"><p class=\"p\">Updated to enable employees to access Employee Center from Outlook and Microsoft 365.Admins can easily extend the Microsoft Teams app to Outlook and Microsoft 365.Installing this plugin will also install the Outlook\n Actionable Messages plugin that will enable employees to complete ServiceNow surveys and approvals without leaving Outlook.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.4 - May 2023</dt>\n <dd class=\"dd\"><p class=\"p\">Fixed: Minor fixes.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.3 - February 2023</dt>\n <dd class=\"dd\"><p class=\"p\">Fixed: Minor fixes.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.1 - November 2022</dt>\n <dd class=\"dd\"><p class=\"p\">Fixed: Minor fixes.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.0 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-integration-ms-teams__ul_qgk_jyz_g5b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-integration-ms-teams__ul_shr_kyz_g5b\">\n <li class=\"li\">Added ability to display Microsoft Teams chat history associated with a ticket on Employee Center</li>\n <li class=\"li\">Added ability for a third-party service provider to initiate a chat from ServiceNow with an employee in a different Microsoft Teams tenant</li>\n </ul></li>\n <li class=\"li\">Changed: Minor fixes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - May 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-integration-ms-teams__ul_o4d_ssf_jtb\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added framework support for Sending Activity feed for Notifications. This will be used for the Content Publishing and Content Experiences to be able to send Teams Activity Feed notifications.</li>\n <li class=\"li\">Added framework support for fetching user presence in Teams for Request Based Chat.</li>\n <li class=\"li\">Renamed Tab SSO app to SSO and Activity Notification</li>\n </ul></li>\n <li class=\"li\">Changed: Renamed Tab SSO app to SSO and Activity Notification</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - February 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-integration-ms-teams__ul_a2k_524_jsb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-integration-ms-teams__ul_znm_w24_jsb\">\n <li class=\"li\">Added support for<ul class=\"ul\" id=\"store-rn-itsm-integration-ms-teams__ul_r5b_w24_jsb\">\n <li class=\"li\">Link Unfurling - Microsoft Teams users can see the preview for certain ServiceNow links(adaptive card) during the chat conversation with agents.</li>\n <li class=\"li\">Added in-app localization support.</li>\n <li class=\"li\">Added support for embedding specific VA BOTs in the ServiceNow for Teams App, so that multiple ServiceNow instances can connect to one Tenant. Available with the San Diego release only.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed: App was renamed from 'ServiceNow for Teams' to 'Microsoft Integrations - Core'. No functional impact to customers.</li>\n <li class=\"li\">Fixes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.1 - November 2021</dt>\n <dd class=\"dd\">Fixes for stabilisation</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - June 2021</dt>\n <dd class=\"dd\">New: Added support for Azure Multi-Tenant app. The users can use the Azure apps shipped by ServiceNow instead of creating their own apps for integration.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - February 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-integration-ms-teams__ul_yck_cdt_wpb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itsm-integration-ms-teams__ul_zck_cdt_wpb\">\n <li class=\"li\">For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.</li>\n <li class=\"li\">The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)</li>\n </ul></li>\n <li class=\"li\">Fixes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.10 - December 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-integration-ms-teams__ul_kvf_bvx_xnb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-integration-ms-teams__ul_zmw_bvx_xnb\">\n <li class=\"li\">Intermittent actionable approval notifications are not delivered.</li>\n <li class=\"li\">Employee with language set in user profile doesn’t receive actionable notifications.</li>\n <li class=\"li\">When NOW Actions is installed along with ServiceNow for Teams application, the responses to the actionable notification are not captured.</li>\n <li class=\"li\">When the On-Call scheduling plugin is not installed, Start Microsoft Teams Chat doesn’t respond.</li>\n <li class=\"li\">When ITSM roles plugin is not installed, agents are unable to import message.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.9 - November 2020</dt>\n <dd class=\"dd\">The <span class=\"ph\">ServiceNow</span>\n <span class=\"ph\">IT Service Management</span> integration with <span class=\"ph\">Microsoft Teams</span> extends the Now <span class=\"ph\">Virtual Agent</span> integration with <span class=\"ph\">Microsoft Teams</span> to enable employees to more effectively request and receive service from within <span class=\"ph\">Microsoft Teams</span>.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # IT Service Management integration with Microsoft Teams release notes
Version history for the IT Service Management integration with Microsoft Teams on the ServiceNow Store .
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.7.14 - February 2025
Updated to support latest version of dependent apps.
#### Version 2.6.7 - August 2023
Updated to enable employees to access Employee Center from Outlook and Microsoft 365.Admins can easily extend the Microsoft Teams app to Outlook and Microsoft 365.Installing this plugin will also install the Outlook
Actionable Messages plugin that will enable employees to complete ServiceNow surveys and approvals without leaving Outlook.
#### Version 2.6.4 - May 2023
Fixed: Minor fixes.
#### Version 2.6.3 - February 2023
Fixed: Minor fixes.
#### Version 2.6.1 - November 2022
Fixed: Minor fixes.
#### Version 2.6.0 - August 2022
* New:
+ Added ability to display Microsoft Teams chat history associated with a ticket on Employee Center
+ Added ability for a third-party service provider to initiate a chat from ServiceNow with an employee in a different Microsoft Teams tenant
* Changed: Minor fixes.
#### Version 2.5.0 - May 2022
* New:
+ Added framework support for Sending Activity feed for Notifications. This will be used for the Content Publishing and Content Experiences to be able to send Teams Activity Feed notifications.
+ Added framework support for fetching user presence in Teams for Request Based Chat.
+ Renamed Tab SSO app to SSO and Activity Notification
* Changed: Renamed Tab SSO app to SSO and Activity Notification
#### Version 2.4.0 - February 2022
* New:
+ Added support for
- Link Unfurling - Microsoft Teams users can see the preview for certain ServiceNow links(adaptive card) during the chat conversation with agents.
- Added in-app localization support.
- Added support for embedding specific VA BOTs in the ServiceNow for Teams App, so that multiple ServiceNow instances can connect to one Tenant. Available with the San Diego release only.
* Changed: App was renamed from 'ServiceNow for Teams' to 'Microsoft Integrations - Core'. No functional impact to customers.
* Fixes.
#### Version 2.2.1 - November 2021
Fixes for stabilisation
#### Version 2.1.0 - June 2021
New: Added support for Azure Multi-Tenant app. The users can use the Azure apps shipped by ServiceNow instead of creating their own apps for integration.
#### Version 2.0.2 - February 2021
* New:
+ For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.
+ The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)
* Fixes.
#### Version 1.0.10 - December 2020
* Fixed:
+ Intermittent actionable approval notifications are not delivered.
+ Employee with language set in user profile doesn’t receive actionable notifications.
+ When NOW Actions is installed along with ServiceNow for Teams application, the responses to the actionable notification are not captured.
+ When the On-Call scheduling plugin is not installed, Start Microsoft Teams Chat doesn’t respond.
+ When ITSM roles plugin is not installed, agents are unable to import message.
#### Version 1.0.9 - November 2020
The ServiceNow
IT Service Management integration with Microsoft Teams extends the Now Virtual Agent integration with Microsoft Teams to enable employees to more effectively request and receive service from within Microsoft Teams.
| ---
title: IT Service Management integration with Microsoft Teams release notes
description: Version history for the IT Service Management integration with Microsoft
Teams on the ServiceNow Store .
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# IT Service Management integration with Microsoft Teams release notes
Version history for the IT Service Management integration with Microsoft Teams on the ServiceNow Store .
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.7.14 - February 2025
Updated to support latest version of dependent apps.
#### Version 2.6.7 - August 2023
Updated to enable employees to access Employee Center from Outlook and Microsoft 365.Admins can easily extend the Microsoft Teams app to Outlook and Microsoft 365.Installing this plugin will also install the Outlook
Actionable Messages plugin that will enable employees to complete ServiceNow surveys and approvals without leaving Outlook.
#### Version 2.6.4 - May 2023
Fixed: Minor fixes.
#### Version 2.6.3 - February 2023
Fixed: Minor fixes.
#### Version 2.6.1 - November 2022
Fixed: Minor fixes.
#### Version 2.6.0 - August 2022
* New:
+ Added ability to display Microsoft Teams chat history associated with a ticket on Employee Center
+ Added ability for a third-party service provider to initiate a chat from ServiceNow with an employee in a different Microsoft Teams tenant
* Changed: Minor fixes.
#### Version 2.5.0 - May 2022
* New:
+ Added framework support for Sending Activity feed for Notifications. This will be used for the Content Publishing and Content Experiences to be able to send Teams Activity Feed notifications.
+ Added framework support for fetching user presence in Teams for Request Based Chat.
+ Renamed Tab SSO app to SSO and Activity Notification
* Changed: Renamed Tab SSO app to SSO and Activity Notification
#### Version 2.4.0 - February 2022
* New:
+ Added support for
- Link Unfurling - Microsoft Teams users can see the preview for certain ServiceNow links(adaptive card) during the chat conversation with agents.
- Added in-app localization support.
- Added support for embedding specific VA BOTs in the ServiceNow for Teams App, so that multiple ServiceNow instances can connect to one Tenant. Available with the San Diego release only.
* Changed: App was renamed from 'ServiceNow for Teams' to 'Microsoft Integrations - Core'. No functional impact to customers.
* Fixes.
#### Version 2.2.1 - November 2021
Fixes for stabilisation
#### Version 2.1.0 - June 2021
New: Added support for Azure Multi-Tenant app. The users can use the Azure apps shipped by ServiceNow instead of creating their own apps for integration.
#### Version 2.0.2 - February 2021
* New:
+ For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.
+ The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)
* Fixes.
#### Version 1.0.10 - December 2020
* Fixed:
+ Intermittent actionable approval notifications are not delivered.
+ Employee with language set in user profile doesn’t receive actionable notifications.
+ When NOW Actions is installed along with ServiceNow for Teams application, the responses to the actionable notification are not captured.
+ When the On-Call scheduling plugin is not installed, Start Microsoft Teams Chat doesn’t respond.
+ When ITSM roles plugin is not installed, agents are unable to import message.
#### Version 1.0.9 - November 2020
The ServiceNow
IT Service Management integration with Microsoft Teams extends the Now Virtual Agent integration with Microsoft Teams to enable employees to more effectively request and receive service from within Microsoft Teams.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-interceptor-ui-sow.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-interceptor-ui-sow.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-interceptor-ui-sow.html | Interceptor UI for Service Operations Workspace release notes | Version history for the Interceptor UI for Service Operations Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-interceptor-ui-sow.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-interceptor-ui-sow.html"><body id="store-rn-itsm-interceptor-ui-sow"><main role="main"><article role="article" class="dita" id="store-rn-itsm-interceptor-ui-sow" aria-labelledby="title_store-rn-itsm-interceptor-ui-sow">
<h1 class="title topictitle1" id="title_store-rn-itsm-interceptor-ui-sow">Interceptor UI for <span class="ph">Service Operations Workspace</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Interceptor UI for <span class="ph">Service Operations Workspace</span>
application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-interceptor-ui-sow__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d136560e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.1 - March 2022</dt>
<dd class="dd" id="store-rn-itsm-interceptor-ui-sow__latest-store-rn-itsm-interceptor-ui-sow">Provides interceptor UI for Service
Operations Workspace</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Interceptor UI for Service Operations Workspace release notes
Version history for the Interceptor UI for Service Operations Workspace
application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - March 2022
Provides interceptor UI for Service
Operations Workspace
| ---
title: Interceptor UI for Service Operations Workspace release notes
description: Version history for the Interceptor UI for Service Operations Workspace
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Interceptor UI for Service Operations Workspace release notes
Version history for the Interceptor UI for Service Operations Workspace
application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - March 2022
Provides interceptor UI for Service
Operations Workspace
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-investigation-framework.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-investigation-framework.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-investigation-framework.html | Investigation Framework release notes | Version history for the ITSM Investigation Framework on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-investigation-framework.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-investigation-framework.html"><body id="store-rn-itsm-investigation-framework"><main role="main"><article role="article" class="dita" id="store-rn-itsm-investigation-framework" aria-labelledby="title_store-rn-itsm-investigation-framework">
<h1 class="title topictitle1" id="title_store-rn-itsm-investigation-framework">Investigation Framework release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM Investigation Framework on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-investigation-framework__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d503579e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 8.0.0 - August 2025</dt>
<dd class="dd">No changes.</dd>
<dt class="dt dlterm">Version 7.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-investigation-framework__latest-store-itsm-investigation-framework">No changes.</dd>
<dt class="dt dlterm">Version 7.0.0 - February 2025</dt>
<dd class="dd">No changes.</dd>
<dt class="dt dlterm">Version 6.1.0 - November 2024</dt>
<dd class="dd">No updates.</dd>
<dt class="dt dlterm">Version 5.1.0 - August 2024</dt>
<dd class="dd">No changes. Bumped up for dependency change.</dd>
<dt class="dt dlterm">Version 4.2.0 - February 2024</dt>
<dd class="dd">No updates since last release.</dd>
<dt class="dt dlterm">Version 4.1.0 - November 2023</dt>
<dd class="dd">No changes. Release version due to a dependent app version upgrade.</dd>
<dt class="dt dlterm">Version 4.0.0 - November 2023</dt>
<dd class="dd">View the device health of the selected CI using Digital End-User Experience (DEX) console.</dd>
<dt class="dt dlterm">Version 3.1.0 - September 2023</dt>
<dd class="dd">Changed: Version number update for dependent app version</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Added support for cancelling a remedial action</li>
<li class="li">Support for avoiding duplicate actions on same CI</li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.0 - May 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-investigation-framework__ul_rh4_1df_3xb">
<li class="li">New:<ul class="ul" id="store-rn-itsm-investigation-framework__ul_a15_ync_mxb">
<li class="li">Support for remedial actions.</li>
<li class="li">Support for automatically retrieving msinfo32 and dsregcmd data for Windows devices and servers.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.1 - March 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2023</dt>
<dd class="dd">New: Support for Microsoft Endpoint Configuration Manager.</dd>
<dt class="dt dlterm">Version 1.3.1 - November 2022</dt>
<dd class="dd">Fixes</dd>
<dt class="dt dlterm">Version 1.2.4 - August 2022</dt>
<dd class="dd">With Investigation Framework, you can enrich an incident with system details and metrics from your devices and servers to streamline investigations and accelerate incident resolution. The solution integrates with Agent
Client Collector, which executes commands to gather information such as running processes, services, CPU usage, and memory.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Investigation Framework release notes
Version history for the ITSM Investigation Framework on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.0.0 - August 2025
No changes.
#### Version 7.1.0 - May 2025
No changes.
#### Version 7.0.0 - February 2025
No changes.
#### Version 6.1.0 - November 2024
No updates.
#### Version 5.1.0 - August 2024
No changes. Bumped up for dependency change.
#### Version 4.2.0 - February 2024
No updates since last release.
#### Version 4.1.0 - November 2023
No changes. Release version due to a dependent app version upgrade.
#### Version 4.0.0 - November 2023
View the device health of the selected CI using Digital End-User Experience (DEX) console.
#### Version 3.1.0 - September 2023
Changed: Version number update for dependent app version
#### Version 3.0.0 - August 2023
* Added support for cancelling a remedial action
* Support for avoiding duplicate actions on same CI
#### Version 2.1.0 - May 2023
* New:
+ Support for remedial actions.
+ Support for automatically retrieving msinfo32 and dsregcmd data for Windows devices and servers.
#### Version 2.0.1 - March 2023
Minor fixes.
#### Version 2.0.0 - February 2023
New: Support for Microsoft Endpoint Configuration Manager.
#### Version 1.3.1 - November 2022
Fixes
#### Version 1.2.4 - August 2022
With Investigation Framework, you can enrich an incident with system details and metrics from your devices and servers to streamline investigations and accelerate incident resolution. The solution integrates with Agent
Client Collector, which executes commands to gather information such as running processes, services, CPU usage, and memory.
| ---
title: Investigation Framework release notes
description: Version history for the ITSM Investigation Framework on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Investigation Framework release notes
Version history for the ITSM Investigation Framework on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.0.0 - August 2025
No changes.
#### Version 7.1.0 - May 2025
No changes.
#### Version 7.0.0 - February 2025
No changes.
#### Version 6.1.0 - November 2024
No updates.
#### Version 5.1.0 - August 2024
No changes. Bumped up for dependency change.
#### Version 4.2.0 - February 2024
No updates since last release.
#### Version 4.1.0 - November 2023
No changes. Release version due to a dependent app version upgrade.
#### Version 4.0.0 - November 2023
View the device health of the selected CI using Digital End-User Experience (DEX) console.
#### Version 3.1.0 - September 2023
Changed: Version number update for dependent app version
#### Version 3.0.0 - August 2023
* Added support for cancelling a remedial action
* Support for avoiding duplicate actions on same CI
#### Version 2.1.0 - May 2023
* New:
+ Support for remedial actions.
+ Support for automatically retrieving msinfo32 and dsregcmd data for Windows devices and servers.
#### Version 2.0.1 - March 2023
Minor fixes.
#### Version 2.0.0 - February 2023
New: Support for Microsoft Endpoint Configuration Manager.
#### Version 1.3.1 - November 2022
Fixes
#### Version 1.2.4 - August 2022
With Investigation Framework, you can enrich an incident with system details and metrics from your devices and servers to streamline investigations and accelerate incident resolution. The solution integrates with Agent
Client Collector, which executes commands to gather information such as running processes, services, CPU usage, and memory.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-knowledge-graph.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-knowledge-graph.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-knowledge-graph.html | Knowledge Graph release notes | Version history for the Knowledge Graph application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-knowledge-graph.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-knowledge-graph.html"><body id="store-rn-itsm-knowledge-graph"><main role="main"><article role="article" class="dita" id="store-rn-itsm-knowledge-graph" aria-labelledby="title_store-rn-itsm-knowledge-graph">
<h1 class="title topictitle1" id="title_store-rn-itsm-knowledge-graph"><span class="ph">Knowledge Graph</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Knowledge Graph</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-knowledge-graph__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d70996e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.2 - March 2025</dt>
<dd class="dd" id="store-rn-itsm-knowledge-graph__latest-store-rn-itsm-knowledge-graph">
<ul class="ul" id="store-rn-itsm-knowledge-graph__ul_lk1_st2_p2c">
<li class="li">The Knowledge Graph application enables organizations to transform fragmented enterprise data into a connected, intelligent framework, enhancing the capabilities of Now Assist in Virtual Agent, AI agents, and generative AI
skills across ServiceNow. By seamlessly integrating structured and unstructured data including ServiceNow records, knowledge bases, and external sources</li>
<li class="li">Knowledge Graph delivers context-aware insights and personalized recommendations.</li>
<li class="li">With a dedicated, no-code UI, administrators can effortlessly design and manage knowledge graph schemas, including configuring nodes (tables), properties (columns), and relationships. The application streamlines the entire
process, from schema creation and data ingestion to performance monitoring and results analysis, ensuring a scalable, flexible, and intuitive approach to knowledge modeling.</li>
<li class="li">By unifying knowledge across platforms and integrating with ServiceNow generative AI applications, the out-of-the-box integrations of the Knowledge Graph will drive productivity, improve decision-making, and unlock the
full potential of enterprise data while maintaining robust data governance and permission controls.</li>
</ul>
</dd>
</dl>
</section>
</div>
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} | # Knowledge Graph release notes
Version history for the Knowledge Graph application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.2 - March 2025
* The Knowledge Graph application enables organizations to transform fragmented enterprise data into a connected, intelligent framework, enhancing the capabilities of Now Assist in Virtual Agent, AI agents, and generative AI
skills across ServiceNow. By seamlessly integrating structured and unstructured data including ServiceNow records, knowledge bases, and external sources
* Knowledge Graph delivers context-aware insights and personalized recommendations.
* With a dedicated, no-code UI, administrators can effortlessly design and manage knowledge graph schemas, including configuring nodes (tables), properties (columns), and relationships. The application streamlines the entire
process, from schema creation and data ingestion to performance monitoring and results analysis, ensuring a scalable, flexible, and intuitive approach to knowledge modeling.
* By unifying knowledge across platforms and integrating with ServiceNow generative AI applications, the out-of-the-box integrations of the Knowledge Graph will drive productivity, improve decision-making, and unlock the
full potential of enterprise data while maintaining robust data governance and permission controls.
| ---
title: Knowledge Graph release notes
description: Version history for the Knowledge Graph application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Knowledge Graph release notes
Version history for the Knowledge Graph application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.2 - March 2025
* The Knowledge Graph application enables organizations to transform fragmented enterprise data into a connected, intelligent framework, enhancing the capabilities of Now Assist in Virtual Agent, AI agents, and generative AI
skills across ServiceNow. By seamlessly integrating structured and unstructured data including ServiceNow records, knowledge bases, and external sources
* Knowledge Graph delivers context-aware insights and personalized recommendations.
* With a dedicated, no-code UI, administrators can effortlessly design and manage knowledge graph schemas, including configuring nodes (tables), properties (columns), and relationships. The application streamlines the entire
process, from schema creation and data ingestion to performance monitoring and results analysis, ensuring a scalable, flexible, and intuitive approach to knowledge modeling.
* By unifying knowledge across platforms and integrating with ServiceNow generative AI applications, the out-of-the-box integrations of the Knowledge Graph will drive productivity, improve decision-making, and unlock the
full potential of enterprise data while maintaining robust data governance and permission controls.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-meeting-cab.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-meeting-cab.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-meeting-cab.html | Meeting CAB release notes | Version history for the Meeting CAB on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-meeting-cab.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-meeting-cab.html"><body id="store-rn-itsm-meeting-cab"><main role="main"><article role="article" class="dita" id="store-rn-itsm-meeting-cab" aria-labelledby="title_store-rn-itsm-meeting-cab">
<h1 class="title topictitle1" id="title_store-rn-itsm-meeting-cab">Meeting CAB release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Meeting CAB on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-meeting-cab__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d395351e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.7 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-meeting-cab__ul_smy_kk5_bgc">
<li class="li">Schedule page for a Change should be more performant as a trigger to get related data has been removed as it is no longer required</li>
<li class="li">The Upcoming CAB Meetings button should always redirect users to the list of upcoming CAB Meetings</li>
<li class="li">Pagination controls for the CAB Meeting are fixed to the bottom of the page. This functionality is managed using UI Builder</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.6 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-meeting-cab__latest-store-rn-itsm-meeting-cab">
<ul class="ul" id="store-rn-itsm-meeting-cab__ul_xs1_wvq_cfc">
<li class="li">Change Advisory Board (CAB) for Service Operations Workspace supports the CAB manager experience for defining and creating CAB meetings. It guides them through the process of scheduling a reoccurring meeting, inviting
appropriate attendees and dynamically populating agenda items for each meeting.</li>
<li class="li">CAB Workspace for SOW allows CAB managers to run CAB meetings and for CAB attendees to discuss agenda items. CAB attendees can easily add notes on each item facilitating discussion, view the change on which the agenda item
is based and authorize the change if appropriate. CAB managers can write up meeting notes and share them with stakeholders when the CAB meeting completes.</li>
<li class="li">CAB for Service Operations Workspace allows CAB managers, change managers and CAB attendees to work together to ensure changes are reviewed and approved efficiently and in real-time.</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-meeting-cab.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-meeting-cab.html\"><body id=\"store-rn-itsm-meeting-cab\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-meeting-cab\" aria-labelledby=\"title_store-rn-itsm-meeting-cab\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-meeting-cab\">Meeting CAB release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Meeting CAB on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-meeting-cab__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d395351e62\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.7 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-meeting-cab__ul_smy_kk5_bgc\">\n <li class=\"li\">Schedule page for a Change should be more performant as a trigger to get related data has been removed as it is no longer required</li>\n <li class=\"li\">The Upcoming CAB Meetings button should always redirect users to the list of upcoming CAB Meetings</li>\n <li class=\"li\">Pagination controls for the CAB Meeting are fixed to the bottom of the page. This functionality is managed using UI Builder</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-meeting-cab__latest-store-rn-itsm-meeting-cab\">\n <ul class=\"ul\" id=\"store-rn-itsm-meeting-cab__ul_xs1_wvq_cfc\">\n <li class=\"li\">Change Advisory Board (CAB) for Service Operations Workspace supports the CAB manager experience for defining and creating CAB meetings. It guides them through the process of scheduling a reoccurring meeting, inviting\n appropriate attendees and dynamically populating agenda items for each meeting.</li>\n <li class=\"li\">CAB Workspace for SOW allows CAB managers to run CAB meetings and for CAB attendees to discuss agenda items. CAB attendees can easily add notes on each item facilitating discussion, view the change on which the agenda item\n is based and authorize the change if appropriate. CAB managers can write up meeting notes and share them with stakeholders when the CAB meeting completes.</li>\n <li class=\"li\">CAB for Service Operations Workspace allows CAB managers, change managers and CAB attendees to work together to ensure changes are reviewed and approved efficiently and in real-time.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Meeting CAB release notes
Version history for the Meeting CAB on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.7 - August 2025
* Fixed:
+ Schedule page for a Change should be more performant as a trigger to get related data has been removed as it is no longer required
+ The Upcoming CAB Meetings button should always redirect users to the list of upcoming CAB Meetings
+ Pagination controls for the CAB Meeting are fixed to the bottom of the page. This functionality is managed using UI Builder
#### Version 1.0.6 - May 2025
* Change Advisory Board (CAB) for Service Operations Workspace supports the CAB manager experience for defining and creating CAB meetings. It guides them through the process of scheduling a reoccurring meeting, inviting
appropriate attendees and dynamically populating agenda items for each meeting.
* CAB Workspace for SOW allows CAB managers to run CAB meetings and for CAB attendees to discuss agenda items. CAB attendees can easily add notes on each item facilitating discussion, view the change on which the agenda item
is based and authorize the change if appropriate. CAB managers can write up meeting notes and share them with stakeholders when the CAB meeting completes.
* CAB for Service Operations Workspace allows CAB managers, change managers and CAB attendees to work together to ensure changes are reviewed and approved efficiently and in real-time.
| ---
title: Meeting CAB release notes
description: Version history for the Meeting CAB on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Meeting CAB release notes
Version history for the Meeting CAB on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.7 - August 2025
* Fixed:
+ Schedule page for a Change should be more performant as a trigger to get related data has been removed as it is no longer required
+ The Upcoming CAB Meetings button should always redirect users to the list of upcoming CAB Meetings
+ Pagination controls for the CAB Meeting are fixed to the bottom of the page. This functionality is managed using UI Builder
#### Version 1.0.6 - May 2025
* Change Advisory Board (CAB) for Service Operations Workspace supports the CAB manager experience for defining and creating CAB meetings. It guides them through the process of scheduling a reoccurring meeting, inviting
appropriate attendees and dynamically populating agenda items for each meeting.
* CAB Workspace for SOW allows CAB managers to run CAB meetings and for CAB attendees to discuss agenda items. CAB attendees can easily add notes on each item facilitating discussion, view the change on which the agenda item
is based and authorize the change if appropriate. CAB managers can write up meeting notes and share them with stakeholders when the CAB meeting completes.
* CAB for Service Operations Workspace allows CAB managers, change managers and CAB attendees to work together to ensure changes are reviewed and approved efficiently and in real-time.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-meeting-extensions-ms-teams.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-meeting-extensions-ms-teams.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-meeting-extensions-ms-teams.html | Meeting Extensions for Microsoft Teams release notes | Version history for the Meeting Extensions for Microsoft Teams on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-meeting-extensions-ms-teams.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-meeting-extensions-ms-teams.html"><body id="store-rn-itsm-meeting-extensions-ms-teams"><main role="main"><article role="article" class="dita" id="store-rn-itsm-meeting-extensions-ms-teams" aria-labelledby="title_store-rn-itsm-meeting-extensions-ms-teams">
<h1 class="title topictitle1" id="title_store-rn-itsm-meeting-extensions-ms-teams">Meeting Extensions for Microsoft Teams release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Meeting Extensions for Microsoft Teams on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-meeting-extensions-ms-teams__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d372795e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.7.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-meeting-extensions-ms-teams__latest-store-rn-itsm-meeting-extensions-ms-teams">New: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the
security of the data and prevents unauthorized access.</dd>
<dt class="dt dlterm">Version 1.6.5 - February 2025</dt>
<dd class="dd">Fixed: Avoided impersonation when application ID for extension app isn't populated.</dd>
<dt class="dt dlterm">Version 1.6.3 - October 2024</dt>
<dd class="dd">Fixed: Marked the "private" property as false.</dd>
<dt class="dt dlterm">Version 1.6.2 - August 2024</dt>
<dd class="dd">Fixed: Changes in internal authentication mechanisms.</dd>
<dt class="dt dlterm">Version 1.6.1 - May 2024</dt>
<dd class="dd">Changed: User authentication flows.</dd>
<dt class="dt dlterm">Version 1.3.6 - December 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-meeting-extensions-ms-teams__ul_b3m_3ds_pzb">
<li class="li">Changes to authentication mechanism.</li>
<li class="li">Note: Some users may see errors when loading Meeting Extensions for Microsoft Teams. For more information, refer to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1577588</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.5 - August 2023</dt>
<dd class="dd">Fixed: Incorrect impersonation while executing a block.</dd>
<dt class="dt dlterm">Version 1.3.4 - May 2023</dt>
<dd class="dd">Changed: Build process improvements.</dd>
<dt class="dt dlterm">Version 1.3.3 - February 2023</dt>
<dd class="dd">Fix for issues accessing meeting extensions from conference calls initiated from Major Incident Workbench.</dd>
<dt class="dt dlterm">Version 1.3.2 - November 2022</dt>
<dd class="dd">Fixes.</dd>
<dt class="dt dlterm">Version 1.3.1 - August 2022</dt>
<dd class="dd">Changed: Updating dependency on Notify Connector for Teams</dd>
<dt class="dt dlterm">Version 1.2.10 - May 2022</dt>
<dd class="dd">Minor fixes</dd>
<dt class="dt dlterm">Version 1.2.8 - February 2022</dt>
<dd class="dd">Changed: Localization of the app is now updated to be released with the Meeting Extensibility for Microsoft Teams app.</dd>
<dt class="dt dlterm">Version 1.2.4 - November 2021</dt>
<dd class="dd">Fixes for stabilisation</dd>
<dt class="dt dlterm">Version 1.2.1 - September 2021</dt>
<dd class="dd">Fixed: Microsoft Teams Meeting Extensibility, which now relies on newer API for creating Online Meeting.</dd>
<dt class="dt dlterm">Version 1.1.1 - June 2021</dt>
<dd class="dd">New: Added support for Multi-Tenant Notify BOT provided by ServiceNow. The users can use the Azure apps shipped by ServiceNow instead of creating their own apps for integration.</dd>
<dt class="dt dlterm">Version 1.0.5 - February 2021</dt>
<dd class="dd">New: Meeting Extensions for Microsoft Teams enables ServiceNow to be embedded directly within a Microsoft Teams meeting kicked off from a Major Incident.</dd>
</dl>
</section>
</div>
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For more information, refer to https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1577588</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.5 - August 2023</dt>\n <dd class=\"dd\">Fixed: Incorrect impersonation while executing a block.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.4 - May 2023</dt>\n <dd class=\"dd\">Changed: Build process improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.3 - February 2023</dt>\n <dd class=\"dd\">Fix for issues accessing meeting extensions from conference calls initiated from Major Incident Workbench.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.2 - November 2022</dt>\n <dd class=\"dd\">Fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - August 2022</dt>\n <dd class=\"dd\">Changed: Updating dependency on Notify Connector for Teams</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.10 - May 2022</dt>\n <dd class=\"dd\">Minor fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.8 - February 2022</dt>\n <dd class=\"dd\">Changed: Localization of the app is now updated to be released with the Meeting Extensibility for Microsoft Teams app.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.4 - November 2021</dt>\n <dd class=\"dd\">Fixes for stabilisation</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - September 2021</dt>\n <dd class=\"dd\">Fixed: Microsoft Teams Meeting Extensibility, which now relies on newer API for creating Online Meeting.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - June 2021</dt>\n <dd class=\"dd\">New: Added support for Multi-Tenant Notify BOT provided by ServiceNow. 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} | # Meeting Extensions for Microsoft Teams release notes
Version history for the Meeting Extensions for Microsoft Teams on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.7.0 - May 2025
New: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the
security of the data and prevents unauthorized access.
#### Version 1.6.5 - February 2025
Fixed: Avoided impersonation when application ID for extension app isn't populated.
#### Version 1.6.3 - October 2024
Fixed: Marked the "private" property as false.
#### Version 1.6.2 - August 2024
Fixed: Changes in internal authentication mechanisms.
#### Version 1.6.1 - May 2024
Changed: User authentication flows.
#### Version 1.3.6 - December 2023
* Changes to authentication mechanism.
* Note: Some users may see errors when loading Meeting Extensions for Microsoft Teams. For more information, refer to https://support.servicenow.com/kb?id=kb\_article\_view&sysparm\_article=KB1577588
#### Version 1.3.5 - August 2023
Fixed: Incorrect impersonation while executing a block.
#### Version 1.3.4 - May 2023
Changed: Build process improvements.
#### Version 1.3.3 - February 2023
Fix for issues accessing meeting extensions from conference calls initiated from Major Incident Workbench.
#### Version 1.3.2 - November 2022
Fixes.
#### Version 1.3.1 - August 2022
Changed: Updating dependency on Notify Connector for Teams
#### Version 1.2.10 - May 2022
Minor fixes
#### Version 1.2.8 - February 2022
Changed: Localization of the app is now updated to be released with the Meeting Extensibility for Microsoft Teams app.
#### Version 1.2.4 - November 2021
Fixes for stabilisation
#### Version 1.2.1 - September 2021
Fixed: Microsoft Teams Meeting Extensibility, which now relies on newer API for creating Online Meeting.
#### Version 1.1.1 - June 2021
New: Added support for Multi-Tenant Notify BOT provided by ServiceNow. The users can use the Azure apps shipped by ServiceNow instead of creating their own apps for integration.
#### Version 1.0.5 - February 2021
New: Meeting Extensions for Microsoft Teams enables ServiceNow to be embedded directly within a Microsoft Teams meeting kicked off from a Major Incident.
| ---
title: Meeting Extensions for Microsoft Teams release notes
description: Version history for the Meeting Extensions for Microsoft Teams on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Meeting Extensions for Microsoft Teams release notes
Version history for the Meeting Extensions for Microsoft Teams on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.7.0 - May 2025
New: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the
security of the data and prevents unauthorized access.
#### Version 1.6.5 - February 2025
Fixed: Avoided impersonation when application ID for extension app isn't populated.
#### Version 1.6.3 - October 2024
Fixed: Marked the "private" property as false.
#### Version 1.6.2 - August 2024
Fixed: Changes in internal authentication mechanisms.
#### Version 1.6.1 - May 2024
Changed: User authentication flows.
#### Version 1.3.6 - December 2023
* Changes to authentication mechanism.
* Note: Some users may see errors when loading Meeting Extensions for Microsoft Teams. For more information, refer to https://support.servicenow.com/kb?id=kb\_article\_view&sysparm\_article=KB1577588
#### Version 1.3.5 - August 2023
Fixed: Incorrect impersonation while executing a block.
#### Version 1.3.4 - May 2023
Changed: Build process improvements.
#### Version 1.3.3 - February 2023
Fix for issues accessing meeting extensions from conference calls initiated from Major Incident Workbench.
#### Version 1.3.2 - November 2022
Fixes.
#### Version 1.3.1 - August 2022
Changed: Updating dependency on Notify Connector for Teams
#### Version 1.2.10 - May 2022
Minor fixes
#### Version 1.2.8 - February 2022
Changed: Localization of the app is now updated to be released with the Meeting Extensibility for Microsoft Teams app.
#### Version 1.2.4 - November 2021
Fixes for stabilisation
#### Version 1.2.1 - September 2021
Fixed: Microsoft Teams Meeting Extensibility, which now relies on newer API for creating Online Meeting.
#### Version 1.1.1 - June 2021
New: Added support for Multi-Tenant Notify BOT provided by ServiceNow. The users can use the Azure apps shipped by ServiceNow instead of creating their own apps for integration.
#### Version 1.0.5 - February 2021
New: Meeting Extensions for Microsoft Teams enables ServiceNow to be embedded directly within a Microsoft Teams meeting kicked off from a Major Incident.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-migration-utility-sow.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-migration-utility-sow.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-migration-utility-sow.html | Migration Utility for Service Operations Workspace release notes | Version history for the Migration Utility for Service Operations Workspace on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-migration-utility-sow.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-migration-utility-sow.html"><body id="store-rn-itsm-migration-utility-sow"><main role="main"><article role="article" class="dita" id="store-rn-itsm-migration-utility-sow" aria-labelledby="title_store-rn-itsm-migration-utility-sow">
<h1 class="title topictitle1" id="title_store-rn-itsm-migration-utility-sow">Migration Utility for <span class="ph">Service Operations Workspace</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Migration Utility for <span class="ph">Service Operations Workspace</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-migration-utility-sow__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d120068e68" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.3.1 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-migration-utility-sow__latest-store-rn-itsm-migration-utility-sow"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support for migrating ITSM child task tables</li>
<li class="li">Prereq action to make an update set the current update set</li>
<li class="li">Ability to remove ITSM Agent Workspace from the left navigation</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.1 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added a link to navigate to the list of basic authentication users</li>
<li class="li">Added an action to refresh the list of basic authentication users</li>
<li class="li">A default name for the base update set is provided</li>
<li class="li">During migration, you can set the new record form view to workspace</li>
<li class="li">Application scope name is appended to each update set</li>
<li class="li">Migration summary shows what was skipped if there was nothing to migrate</li>
<li class="li">Added an action to view update sets on the pre-reqs page</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.2 - November 2024</dt>
<dd class="dd">New: Additional prerequisites support the creation of multiple update sets, with one update set for each application scoped to the Service Operations Workspace.</dd>
<dt class="dt dlterm">Version 2.0.1 - September 2024</dt>
<dd class="dd">Fixed: Migrated records not being tracked in right update set.</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2024</dt>
<dd class="dd">ITSM Agent Workspace is deprecated, and is no longer supported by ServiceNow. So, this utility allows an administrator to easily migrate configuration and customizations applied in
ITSM Agent Workspace to Service Operations Workspace.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-migration-utility-sow.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-migration-utility-sow.html\"><body id=\"store-rn-itsm-migration-utility-sow\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-migration-utility-sow\" aria-labelledby=\"title_store-rn-itsm-migration-utility-sow\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-migration-utility-sow\">Migration Utility for <span class=\"ph\">Service Operations Workspace</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Migration Utility for <span class=\"ph\">Service Operations Workspace</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-migration-utility-sow__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d120068e68\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.3.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-migration-utility-sow__latest-store-rn-itsm-migration-utility-sow\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support for migrating ITSM child task tables</li>\n <li class=\"li\">Prereq action to make an update set the current update set</li>\n <li class=\"li\">Ability to remove ITSM Agent Workspace from the left navigation</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.1 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added a link to navigate to the list of basic authentication users</li>\n <li class=\"li\">Added an action to refresh the list of basic authentication users</li>\n <li class=\"li\">A default name for the base update set is provided</li>\n <li class=\"li\">During migration, you can set the new record form view to workspace</li>\n <li class=\"li\">Application scope name is appended to each update set</li>\n <li class=\"li\">Migration summary shows what was skipped if there was nothing to migrate</li>\n <li class=\"li\">Added an action to view update sets on the pre-reqs page</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.2 - November 2024</dt>\n <dd class=\"dd\">New: Additional prerequisites support the creation of multiple update sets, with one update set for each application scoped to the Service Operations Workspace.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - September 2024</dt>\n <dd class=\"dd\">Fixed: Migrated records not being tracked in right update set.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2024</dt>\n <dd class=\"dd\">ITSM Agent Workspace is deprecated, and is no longer supported by ServiceNow. So, this utility allows an administrator to easily migrate configuration and customizations applied in\n ITSM Agent Workspace to Service Operations Workspace.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Migration Utility for Service Operations Workspace release notes
Version history for the Migration Utility for Service Operations Workspace on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.3.1 - May 2025
* New:
+ Support for migrating ITSM child task tables
+ Prereq action to make an update set the current update set
+ Ability to remove ITSM Agent Workspace from the left navigation
#### Version 2.2.1 - February 2025
* New:
+ Added a link to navigate to the list of basic authentication users
+ Added an action to refresh the list of basic authentication users
+ A default name for the base update set is provided
+ During migration, you can set the new record form view to workspace
+ Application scope name is appended to each update set
+ Migration summary shows what was skipped if there was nothing to migrate
+ Added an action to view update sets on the pre-reqs page
#### Version 2.1.2 - November 2024
New: Additional prerequisites support the creation of multiple update sets, with one update set for each application scoped to the Service Operations Workspace.
#### Version 2.0.1 - September 2024
Fixed: Migrated records not being tracked in right update set.
#### Version 2.0.0 - August 2024
ITSM Agent Workspace is deprecated, and is no longer supported by ServiceNow. So, this utility allows an administrator to easily migrate configuration and customizations applied in
ITSM Agent Workspace to Service Operations Workspace.
| ---
title: Migration Utility for Service Operations Workspace release notes
description: Version history for the Migration Utility for Service Operations Workspace
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Migration Utility for Service Operations Workspace release notes
Version history for the Migration Utility for Service Operations Workspace on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.3.1 - May 2025
* New:
+ Support for migrating ITSM child task tables
+ Prereq action to make an update set the current update set
+ Ability to remove ITSM Agent Workspace from the left navigation
#### Version 2.2.1 - February 2025
* New:
+ Added a link to navigate to the list of basic authentication users
+ Added an action to refresh the list of basic authentication users
+ A default name for the base update set is provided
+ During migration, you can set the new record form view to workspace
+ Application scope name is appended to each update set
+ Migration summary shows what was skipped if there was nothing to migrate
+ Added an action to view update sets on the pre-reqs page
#### Version 2.1.2 - November 2024
New: Additional prerequisites support the creation of multiple update sets, with one update set for each application scoped to the Service Operations Workspace.
#### Version 2.0.1 - September 2024
Fixed: Migrated records not being tracked in right update set.
#### Version 2.0.0 - August 2024
ITSM Agent Workspace is deprecated, and is no longer supported by ServiceNow. So, this utility allows an administrator to easily migrate configuration and customizations applied in
ITSM Agent Workspace to Service Operations Workspace.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-mobile-agent.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-mobile-agent.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-mobile-agent.html | ITSM Mobile Agent release notes | Version history for the ITSM Mobile Agent on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-mobile-agent.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-mobile-agent.html"><body id="store-rn-itsm-mobile-agent"><main role="main"><article role="article" class="dita" id="store-rn-itsm-mobile-agent" aria-labelledby="title_store-rn-itsm-mobile-agent">
<h1 class="title topictitle1" id="title_store-rn-itsm-mobile-agent"><span class="ph">ITSM</span>
<span class="ph">Mobile Agent</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ITSM</span>
<span class="ph">Mobile Agent</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-itsm-mobile-agent__section_otf_mxf_ygb">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-mobile-agent__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-itsm-mobile-agent__section_ptf_mxf_ygb"><h2 id="d309081e65" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 10.1.0 - August 2025</dt>
<dd class="dd">Fixed: On-call user information is properly displayed in agent app.</dd>
<dt class="dt dlterm">Version 10.0.0 - February 2025</dt>
<dd class="dd" id="store-rn-itsm-mobile-agent__latest-itsm-mobile-agent">
<ul class="ul">
<li class="li">Starting this release, you can do the following:<ul class="ul" id="store-rn-itsm-mobile-agent__ul_fxh_3f2_d2c">
<li class="li">Summarize the incident record and activity information when adding work notes in an incident record or while reassigning an incident.</li>
<li class="li">Set different alert tones for incidents with different priority.</li>
<li class="li">Set the incident impact and urgency levels to automatically set the incident priority level.</li>
<li class="li">Seamlessly redirect from mobile web browser to the ITSM Mobile Agent app for opening and viewing different task records.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 9.0.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-itsm-mobile-agent__ul_k5x_pcl_ddc">
<li class="li">Starting in version 9.0, you can do the following: <ul class="ul" id="store-rn-itsm-mobile-agent__ul_y5x_pcl_ddc">
<li class="li">Experience the new data visualizations for the analytics on the My team and Major incidents applets.</li>
<li class="li">My team applet: View the Performance metrics, My team's weekly opened incidents, and My team dashboard.</li>
<li class="li">Major incidents applet: View the Major incident dashboard, and Major incidents opened graph.</li>
<li class="li">Enable dark theme or mode for active calls on the Collaborate section of the My work applet.</li>
</ul>
</li>
</ul></li>
<li class="li">These changes are available in the base system for both the new or upgrade customers. You can also view mobile analytics in Platform analytics workspace to configure or create new data visualization.</li>
<li class="li">For the upgrade customers who have already customized the analytics sections of the applets, the data visualizations changes are not available by default. You must enable the new analytics section records from the Mobile
Agent section of the Mobile App Builder to view the visualized changes.</li>
</ul></dd>
<dt class="dt dlterm">Version 8.2.2 - August 2024</dt>
<dd class="dd">Receive critical alerts on Mobile with an alerting ringtone, even when the user has enabled DND. (Requires to be configured and alerts send only post user permission).</dd>
<dt class="dt dlterm">Version 8.1.3 - May 2024</dt>
<dd class="dd">Changed: If an Agent's phone is in Do Not Disturb (DND) mode, critical alerts will now be able to override the DND setting. Support has been added for On-call notifications.</dd>
<dt class="dt dlterm">Version 8.0.0 - February 2024</dt>
<dd class="dd">New: If an Agent's phone is in DND, critical alerts will now be able to override the DND setting. This feature will work once permission is granted by the end user.</dd>
<dt class="dt dlterm">Version 7.0.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Support for Dark Theme.</li>
<li class="li">Changed: Updated calendar component for performance improvement.</li>
<li class="li">Fixed: Some minor bugs.</li>
</ul></dd>
<dt class="dt dlterm">Version 6.0.0 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-mobile-agent__ul_e21_jgc_hwb">
<li class="li">New:<ul class="ul" id="store-rn-itsm-mobile-agent__ul_c5g_jgc_hwb">
<li class="li">Next Experience theme support and accessibility improvements for input form screen and icon section.</li>
<li class="li">AI search with intelligent query features to help agents quickly find the required answers.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.2 - March 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-mobile-agent__ul_qhg_psv_tsb">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-mobile-agent__ul_xcq_4sv_tsb">
<li class="li">Fix is provided for an itil user not being able to initiate a conference call from ITSM Mobile Agent v5.0.1 and lower in the San Diego instance. For information about this fix, see <a class="xref true-external" href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1005864" target="_blank">KB1005864</a>.</li>
<li class="li">Fix is provided for an issue in the Approval assigned to me flow for the sc_req_item table.</li>
<li class="li">Fix is provided for the time displayed in the shift swap request.</li>
<li class="li">Fix is provided for the count mismatch in the Breached Incidents report under the My teams applet launcher.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.1 - March 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-mobile-agent__ul_nxr_svn_v4b">
<li class="li">New (these features are available with the Workforce Optimization for ITSM Enterprise License): <ul class="ul" id="store-rn-itsm-mobile-agent__ul_gdj_xvn_v4b">
<li class="li">Managing schedules using the ITSM Mobile Agent application</li>
<li class="li">ITSM Mobile Agent notifications for Workforce Optimization for ITSM</li>
<li class="li">Properties to retrieve events in the ITSM Mobile Agent application</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.0 - January 2021</dt>
<dd class="dd">New: The new ITSM Mobile Agent app delivers mobile-first experiences for agents to triage and resolve incidents on the go.</dd>
<dt class="dt dlterm">Version 3.0.1 - September 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-mobile-agent__ul_jfh_4wz_ymb">
<li class="li">New:<ul class="ul" id="store-rn-itsm-mobile-agent__ul_kqp_4wz_ymb">
<li class="li">Domain separation support on mobile: Your users can now have faster onboarding, meet compliance, and protect their data using domain separation. The mobile view includes the separated data you have setup on platform
through logical grouping called domains. You control who sees and accesses what content.</li>
<li class="li">Actionable notifications: Include actions with your push notifications. Now, users can perform push notification actions without opening the app.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - April 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-mobile-agent__ul_vjf_xc5_hlb">
<li class="li">New:<ul class="ul" id="store-rn-itsm-mobile-agent__ul_csk_xc5_hlb">
<li class="li">Twilio Support for conference calling</li>
<li class="li">Create Incidents</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.1 - January 2020</dt>
<dd class="dd">The new <span class="ph">ITSM</span>
<span class="ph">Mobile Agent</span> app delivers out of the box mobile-first experiences designed for agents to triage, act on, and resolve incidents on the go. <span class="ph">ITSM</span>
<span class="ph">Mobile Agent</span> improves productivity with an intuitive interface to manage all the work, view schedules, check who is on-call, respond to major incidents, and more.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-mobile-agent.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-mobile-agent.html\"><body id=\"store-rn-itsm-mobile-agent\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-mobile-agent\" aria-labelledby=\"title_store-rn-itsm-mobile-agent\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-mobile-agent\"><span class=\"ph\">ITSM</span>\n <span class=\"ph\">Mobile Agent</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITSM</span>\n <span class=\"ph\">Mobile Agent</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-rn-itsm-mobile-agent__section_otf_mxf_ygb\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-mobile-agent__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"store-rn-itsm-mobile-agent__section_ptf_mxf_ygb\"><h2 id=\"d309081e65\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 10.1.0 - August 2025</dt>\n <dd class=\"dd\">Fixed: On-call user information is properly displayed in agent app.</dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.0 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-mobile-agent__latest-itsm-mobile-agent\">\n <ul class=\"ul\">\n <li class=\"li\">Starting this release, you can do the following:<ul class=\"ul\" id=\"store-rn-itsm-mobile-agent__ul_fxh_3f2_d2c\">\n <li class=\"li\">Summarize the incident record and activity information when adding work notes in an incident record or while reassigning an incident.</li>\n <li class=\"li\">Set different alert tones for incidents with different priority.</li>\n <li class=\"li\">Set the incident impact and urgency levels to automatically set the incident priority level.</li>\n <li class=\"li\">Seamlessly redirect from mobile web browser to the ITSM Mobile Agent app for opening and viewing different task records.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itsm-mobile-agent__ul_k5x_pcl_ddc\">\n <li class=\"li\">Starting in version 9.0, you can do the following: <ul class=\"ul\" id=\"store-rn-itsm-mobile-agent__ul_y5x_pcl_ddc\">\n <li class=\"li\">Experience the new data visualizations for the analytics on the My team and Major incidents applets.</li>\n <li class=\"li\">My team applet: View the Performance metrics, My team's weekly opened incidents, and My team dashboard.</li>\n <li class=\"li\">Major incidents applet: View the Major incident dashboard, and Major incidents opened graph.</li>\n <li class=\"li\">Enable dark theme or mode for active calls on the Collaborate section of the My work applet.</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">These changes are available in the base system for both the new or upgrade customers. You can also view mobile analytics in Platform analytics workspace to configure or create new data visualization.</li>\n <li class=\"li\">For the upgrade customers who have already customized the analytics sections of the applets, the data visualizations changes are not available by default. You must enable the new analytics section records from the Mobile\n Agent section of the Mobile App Builder to view the visualized changes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.2.2 - August 2024</dt>\n <dd class=\"dd\">Receive critical alerts on Mobile with an alerting ringtone, even when the user has enabled DND. (Requires to be configured and alerts send only post user permission).</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.3 - May 2024</dt>\n <dd class=\"dd\">Changed: If an Agent's phone is in Do Not Disturb (DND) mode, critical alerts will now be able to override the DND setting. Support has been added for On-call notifications.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.0 - February 2024</dt>\n <dd class=\"dd\">New: If an Agent's phone is in DND, critical alerts will now be able to override the DND setting. This feature will work once permission is granted by the end user.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Support for Dark Theme.</li>\n <li class=\"li\">Changed: Updated calendar component for performance improvement.</li>\n <li class=\"li\">Fixed: Some minor bugs.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-mobile-agent__ul_e21_jgc_hwb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-mobile-agent__ul_c5g_jgc_hwb\">\n <li class=\"li\">Next Experience theme support and accessibility improvements for input form screen and icon section.</li>\n <li class=\"li\">AI search with intelligent query features to help agents quickly find the required answers.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.2 - March 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-mobile-agent__ul_qhg_psv_tsb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-mobile-agent__ul_xcq_4sv_tsb\">\n <li class=\"li\">Fix is provided for an itil user not being able to initiate a conference call from ITSM Mobile Agent v5.0.1 and lower in the San Diego instance. For information about this fix, see <a class=\"xref true-external\" href=\"https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1005864\" target=\"_blank\">KB1005864</a>.</li>\n <li class=\"li\">Fix is provided for an issue in the Approval assigned to me flow for the sc_req_item table.</li>\n <li class=\"li\">Fix is provided for the time displayed in the shift swap request.</li>\n <li class=\"li\">Fix is provided for the count mismatch in the Breached Incidents report under the My teams applet launcher.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.1 - March 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-mobile-agent__ul_nxr_svn_v4b\">\n <li class=\"li\">New (these features are available with the Workforce Optimization for ITSM Enterprise License): <ul class=\"ul\" id=\"store-rn-itsm-mobile-agent__ul_gdj_xvn_v4b\">\n <li class=\"li\">Managing schedules using the ITSM Mobile Agent application</li>\n <li class=\"li\">ITSM Mobile Agent notifications for Workforce Optimization for ITSM</li>\n <li class=\"li\">Properties to retrieve events in the ITSM Mobile Agent application</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - January 2021</dt>\n <dd class=\"dd\">New: The new ITSM Mobile Agent app delivers mobile-first experiences for agents to triage and resolve incidents on the go.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - September 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-mobile-agent__ul_jfh_4wz_ymb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-mobile-agent__ul_kqp_4wz_ymb\">\n <li class=\"li\">Domain separation support on mobile: Your users can now have faster onboarding, meet compliance, and protect their data using domain separation. The mobile view includes the separated data you have setup on platform\n through logical grouping called domains. You control who sees and accesses what content.</li>\n <li class=\"li\">Actionable notifications: Include actions with your push notifications. Now, users can perform push notification actions without opening the app.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - April 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-mobile-agent__ul_vjf_xc5_hlb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-mobile-agent__ul_csk_xc5_hlb\">\n <li class=\"li\">Twilio Support for conference calling</li>\n <li class=\"li\">Create Incidents</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - January 2020</dt>\n <dd class=\"dd\">The new <span class=\"ph\">ITSM</span>\n <span class=\"ph\">Mobile Agent</span> app delivers out of the box mobile-first experiences designed for agents to triage, act on, and resolve incidents on the go. <span class=\"ph\">ITSM</span>\n <span class=\"ph\">Mobile Agent</span> improves productivity with an intuitive interface to manage all the work, view schedules, check who is on-call, respond to major incidents, and more.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ITSM Mobile Agent release notes
Version history for the ITSM
Mobile Agent on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.1.0 - August 2025
Fixed: On-call user information is properly displayed in agent app.
#### Version 10.0.0 - February 2025
* Starting this release, you can do the following:
+ Summarize the incident record and activity information when adding work notes in an incident record or while reassigning an incident.
+ Set different alert tones for incidents with different priority.
+ Set the incident impact and urgency levels to automatically set the incident priority level.
+ Seamlessly redirect from mobile web browser to the ITSM Mobile Agent app for opening and viewing different task records.
#### Version 9.0.1 - November 2024
* Changed:
+ Starting in version 9.0, you can do the following:
- Experience the new data visualizations for the analytics on the My team and Major incidents applets.
- My team applet: View the Performance metrics, My team's weekly opened incidents, and My team dashboard.
- Major incidents applet: View the Major incident dashboard, and Major incidents opened graph.
- Enable dark theme or mode for active calls on the Collaborate section of the My work applet.
* These changes are available in the base system for both the new or upgrade customers. You can also view mobile analytics in Platform analytics workspace to configure or create new data visualization.
* For the upgrade customers who have already customized the analytics sections of the applets, the data visualizations changes are not available by default. You must enable the new analytics section records from the Mobile
Agent section of the Mobile App Builder to view the visualized changes.
#### Version 8.2.2 - August 2024
Receive critical alerts on Mobile with an alerting ringtone, even when the user has enabled DND. (Requires to be configured and alerts send only post user permission).
#### Version 8.1.3 - May 2024
Changed: If an Agent's phone is in Do Not Disturb (DND) mode, critical alerts will now be able to override the DND setting. Support has been added for On-call notifications.
#### Version 8.0.0 - February 2024
New: If an Agent's phone is in DND, critical alerts will now be able to override the DND setting. This feature will work once permission is granted by the end user.
#### Version 7.0.0 - August 2023
* New: Support for Dark Theme.
* Changed: Updated calendar component for performance improvement.
* Fixed: Some minor bugs.
#### Version 6.0.0 - February 2023
* New:
+ Next Experience theme support and accessibility improvements for input form screen and icon section.
+ AI search with intelligent query features to help agents quickly find the required answers.
#### Version 5.0.2 - March 2022
* Fixed:
+ Fix is provided for an itil user not being able to initiate a conference call from ITSM Mobile Agent v5.0.1 and lower in the San Diego instance. For information about this fix, see KB1005864.
+ Fix is provided for an issue in the Approval assigned to me flow for the sc\_req\_item table.
+ Fix is provided for the time displayed in the shift swap request.
+ Fix is provided for the count mismatch in the Breached Incidents report under the My teams applet launcher.
#### Version 5.0.1 - March 2021
* New (these features are available with the Workforce Optimization for ITSM Enterprise License):
+ Managing schedules using the ITSM Mobile Agent application
+ ITSM Mobile Agent notifications for Workforce Optimization for ITSM
+ Properties to retrieve events in the ITSM Mobile Agent application
#### Version 4.0.0 - January 2021
New: The new ITSM Mobile Agent app delivers mobile-first experiences for agents to triage and resolve incidents on the go.
#### Version 3.0.1 - September 2020
* New:
+ Domain separation support on mobile: Your users can now have faster onboarding, meet compliance, and protect their data using domain separation. The mobile view includes the separated data you have setup on platform
through logical grouping called domains. You control who sees and accesses what content.
+ Actionable notifications: Include actions with your push notifications. Now, users can perform push notification actions without opening the app.
#### Version 2.0.0 - April 2020
* New:
+ Twilio Support for conference calling
+ Create Incidents
#### Version 1.1.1 - January 2020
The new ITSM
Mobile Agent app delivers out of the box mobile-first experiences designed for agents to triage, act on, and resolve incidents on the go. ITSM
Mobile Agent improves productivity with an intuitive interface to manage all the work, view schedules, check who is on-call, respond to major incidents, and more.
| ---
title: ITSM Mobile Agent release notes
description: Version history for the ITSM Mobile Agent on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# ITSM Mobile Agent release notes
Version history for the ITSM
Mobile Agent on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.1.0 - August 2025
Fixed: On-call user information is properly displayed in agent app.
#### Version 10.0.0 - February 2025
* Starting this release, you can do the following:
+ Summarize the incident record and activity information when adding work notes in an incident record or while reassigning an incident.
+ Set different alert tones for incidents with different priority.
+ Set the incident impact and urgency levels to automatically set the incident priority level.
+ Seamlessly redirect from mobile web browser to the ITSM Mobile Agent app for opening and viewing different task records.
#### Version 9.0.1 - November 2024
* Changed:
+ Starting in version 9.0, you can do the following:
- Experience the new data visualizations for the analytics on the My team and Major incidents applets.
- My team applet: View the Performance metrics, My team's weekly opened incidents, and My team dashboard.
- Major incidents applet: View the Major incident dashboard, and Major incidents opened graph.
- Enable dark theme or mode for active calls on the Collaborate section of the My work applet.
* These changes are available in the base system for both the new or upgrade customers. You can also view mobile analytics in Platform analytics workspace to configure or create new data visualization.
* For the upgrade customers who have already customized the analytics sections of the applets, the data visualizations changes are not available by default. You must enable the new analytics section records from the Mobile
Agent section of the Mobile App Builder to view the visualized changes.
#### Version 8.2.2 - August 2024
Receive critical alerts on Mobile with an alerting ringtone, even when the user has enabled DND. (Requires to be configured and alerts send only post user permission).
#### Version 8.1.3 - May 2024
Changed: If an Agent's phone is in Do Not Disturb (DND) mode, critical alerts will now be able to override the DND setting. Support has been added for On-call notifications.
#### Version 8.0.0 - February 2024
New: If an Agent's phone is in DND, critical alerts will now be able to override the DND setting. This feature will work once permission is granted by the end user.
#### Version 7.0.0 - August 2023
* New: Support for Dark Theme.
* Changed: Updated calendar component for performance improvement.
* Fixed: Some minor bugs.
#### Version 6.0.0 - February 2023
* New:
+ Next Experience theme support and accessibility improvements for input form screen and icon section.
+ AI search with intelligent query features to help agents quickly find the required answers.
#### Version 5.0.2 - March 2022
* Fixed:
+ Fix is provided for an itil user not being able to initiate a conference call from ITSM Mobile Agent v5.0.1 and lower in the San Diego instance. For information about this fix, see KB1005864.
+ Fix is provided for an issue in the Approval assigned to me flow for the sc\_req\_item table.
+ Fix is provided for the time displayed in the shift swap request.
+ Fix is provided for the count mismatch in the Breached Incidents report under the My teams applet launcher.
#### Version 5.0.1 - March 2021
* New (these features are available with the Workforce Optimization for ITSM Enterprise License):
+ Managing schedules using the ITSM Mobile Agent application
+ ITSM Mobile Agent notifications for Workforce Optimization for ITSM
+ Properties to retrieve events in the ITSM Mobile Agent application
#### Version 4.0.0 - January 2021
New: The new ITSM Mobile Agent app delivers mobile-first experiences for agents to triage and resolve incidents on the go.
#### Version 3.0.1 - September 2020
* New:
+ Domain separation support on mobile: Your users can now have faster onboarding, meet compliance, and protect their data using domain separation. The mobile view includes the separated data you have setup on platform
through logical grouping called domains. You control who sees and accesses what content.
+ Actionable notifications: Include actions with your push notifications. Now, users can perform push notification actions without opening the app.
#### Version 2.0.0 - April 2020
* New:
+ Twilio Support for conference calling
+ Create Incidents
#### Version 1.1.1 - January 2020
The new ITSM
Mobile Agent app delivers out of the box mobile-first experiences designed for agents to triage, act on, and resolve incidents on the go. ITSM
Mobile Agent improves productivity with an intuitive interface to manage all the work, view schedules, check who is on-call, respond to major incidents, and more.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ms-365.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ms-365.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-ms-365.html | IT Service Management for Microsoft 365 release notes | Version history for the IT Service Management for Microsoft 365 application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-ms-365.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-ms-365.html"><body id="store-rn-itsm-ms-365"><main role="main"><article role="article" class="dita" id="store-rn-itsm-ms-365" aria-labelledby="title_store-rn-itsm-ms-365">
<h1 class="title topictitle1" id="title_store-rn-itsm-ms-365"><span class="ph">IT Service Management</span> for <span class="ph">Microsoft 365</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IT Service Management</span> for <span class="ph">Microsoft 365</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-ms-365__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d427059e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.9.1 - August 2025</dt>
<dd class="dd">Updated to support the latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 2.8.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-ms-365__latest-store-rn-itsm-ms-365">Enable Copilot integration through the ServiceNow for Microsoft 365 from XP9 and YP3. Enhance login mechanism on the second load for the Employee Center tab in Servicenow for Teams (V2) for the
self-configurable apps.</dd>
<dt class="dt dlterm">Version 2.7.13 - November 2024</dt>
<dd class="dd">Uptake of latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 2.7.6 - August 2024</dt>
<dd class="dd">Uptake of latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 2.7.0 - May 2024</dt>
<dd class="dd">Replaced Business Rules based custom actionable notifications with VA notifications.</dd>
<dt class="dt dlterm">Version 2.6.11 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.6.10 - November 2023</dt>
<dd class="dd">Employees get a connected and unified employee experience with direct access to Employee Center and Virtual Agent in Microsoft Teams, Outlook and Microsoft 365. Agents can better
collaborate and communicate with individuals and groups on incidents and other tickets through Microsoft Teams.</dd>
</dl>
</section>
</div>
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} | # IT Service Management for Microsoft 365 release notes
Version history for the IT Service Management for Microsoft 365 application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.9.1 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 2.8.0 - May 2025
Enable Copilot integration through the ServiceNow for Microsoft 365 from XP9 and YP3. Enhance login mechanism on the second load for the Employee Center tab in Servicenow for Teams (V2) for the
self-configurable apps.
#### Version 2.7.13 - November 2024
Uptake of latest version of the dependent apps.
#### Version 2.7.6 - August 2024
Uptake of latest version of the dependent apps.
#### Version 2.7.0 - May 2024
Replaced Business Rules based custom actionable notifications with VA notifications.
#### Version 2.6.11 - February 2024
Minor fixes.
#### Version 2.6.10 - November 2023
Employees get a connected and unified employee experience with direct access to Employee Center and Virtual Agent in Microsoft Teams, Outlook and Microsoft 365. Agents can better
collaborate and communicate with individuals and groups on incidents and other tickets through Microsoft Teams.
| ---
title: IT Service Management for Microsoft 365 release notes
description: Version history for the IT Service Management for Microsoft 365 application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# IT Service Management for Microsoft 365 release notes
Version history for the IT Service Management for Microsoft 365 application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.9.1 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 2.8.0 - May 2025
Enable Copilot integration through the ServiceNow for Microsoft 365 from XP9 and YP3. Enhance login mechanism on the second load for the Employee Center tab in Servicenow for Teams (V2) for the
self-configurable apps.
#### Version 2.7.13 - November 2024
Uptake of latest version of the dependent apps.
#### Version 2.7.6 - August 2024
Uptake of latest version of the dependent apps.
#### Version 2.7.0 - May 2024
Replaced Business Rules based custom actionable notifications with VA notifications.
#### Version 2.6.11 - February 2024
Minor fixes.
#### Version 2.6.10 - November 2023
Employees get a connected and unified employee experience with direct access to Employee Center and Virtual Agent in Microsoft Teams, Outlook and Microsoft 365. Agents can better
collaborate and communicate with individuals and groups on incidents and other tickets through Microsoft Teams.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ms-ad-password-reset.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ms-ad-password-reset.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-ms-ad-password-reset.html | ITSM Microsoft AD Spoke for Password Reset release notes | Version history for the ITSM Microsoft AD Spoke for Password Reset on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-ms-ad-password-reset.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-ms-ad-password-reset.html"><body id="store-rn-itsm-ms-ad-password-reset"><main role="main"><article role="article" class="dita" id="store-rn-itsm-ms-ad-password-reset" aria-labelledby="title_store-rn-itsm-ms-ad-password-reset">
<h1 class="title topictitle1" id="title_store-rn-itsm-ms-ad-password-reset"><span class="ph">ITSM</span> Microsoft AD Spoke for Password Reset release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ITSM</span> Microsoft AD Spoke for Password Reset on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-itsm-ms-ad-password-reset__section_otf_mxf_ygb">
<div class="p"><div class="note important note_important" id="store-rn-itsm-ms-ad-password-reset__note_erq_qkj_3qb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-ms-ad-password-reset__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-itsm-ms-ad-password-reset__section_ptf_mxf_ygb"><h2 id="d293237e59" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-itsm-ms-ad-password-reset__dl_frq_qkj_3qb">
<dt class="dt dlterm">Version 2.0.4 - July 2023</dt>
<dd class="dd" id="store-rn-itsm-ms-ad-password-reset__latest-itsm-itsm-ms-ad-password-reset">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.3 - February 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2022</dt>
<dd class="dd">New: Password expiration details added to support expiration framework</dd>
<dt class="dt dlterm">Version 1.0.1 - July 2021</dt>
<dd class="dd">New: Microsoft AD Spoke for Password Reset extends ServiceNow's Password Reset solution to provide password management into Microsoft Active Directory environments.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # ITSM Microsoft AD Spoke for Password Reset release notes
Version history for the ITSM Microsoft AD Spoke for Password Reset on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.4 - July 2023
Minor fixes.
#### Version 2.0.3 - February 2023
Minor fixes.
#### Version 2.0.0 - February 2022
New: Password expiration details added to support expiration framework
#### Version 1.0.1 - July 2021
New: Microsoft AD Spoke for Password Reset extends ServiceNow's Password Reset solution to provide password management into Microsoft Active Directory environments.
| ---
title: ITSM Microsoft AD Spoke for Password Reset release notes
description: Version history for the ITSM Microsoft AD Spoke for Password Reset on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# ITSM Microsoft AD Spoke for Password Reset release notes
Version history for the ITSM Microsoft AD Spoke for Password Reset on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.4 - July 2023
Minor fixes.
#### Version 2.0.3 - February 2023
Minor fixes.
#### Version 2.0.0 - February 2022
New: Password expiration details added to support expiration framework
#### Version 1.0.1 - July 2021
New: Microsoft AD Spoke for Password Reset extends ServiceNow's Password Reset solution to provide password management into Microsoft Active Directory environments.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ms-azure-ad-password-reset.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ms-azure-ad-password-reset.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-ms-azure-ad-password-reset.html | ITSM Microsoft Entra ID Spoke for Password Reset release notes | Version history for the ITSM Microsoft Entra ID Spoke for Password Reset on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-ms-azure-ad-password-reset.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-ms-azure-ad-password-reset.html"><body id="store-rn-itsm-ms-azure-ad-password-reset"><main role="main"><article role="article" class="dita" id="store-rn-itsm-ms-azure-ad-password-reset" aria-labelledby="title_store-rn-itsm-ms-azure-ad-password-reset">
<h1 class="title topictitle1" id="title_store-rn-itsm-ms-azure-ad-password-reset"><span class="ph">ITSM</span>
<span class="ph">Microsoft Entra ID</span> Spoke for Password Reset release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ITSM</span>
<span class="ph">Microsoft Entra ID</span> Spoke for Password Reset on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-itsm-ms-azure-ad-password-reset__section_otf_mxf_ygb">
<div class="p"><div class="note important note_important" id="store-rn-itsm-ms-azure-ad-password-reset__note_erq_qkj_3qb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-ms-azure-ad-password-reset__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-itsm-ms-azure-ad-password-reset__section_ptf_mxf_ygb"><h2 id="d154346e65" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-itsm-ms-azure-ad-password-reset__dl_frq_qkj_3qb">
<dt class="dt dlterm">Version 3.0.3 - February 2025</dt>
<dd class="dd" id="store-rn-itsm-ms-azure-ad-password-reset__latest-itsm-itsm-ms-azure-ad-password-reset"><p class="p">Fixed:</p>
<ul class="ul">
<li class="li">Incorrect dependency in previous release.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.2 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.4 - July 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.3 - February 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2022</dt>
<dd class="dd">New: Password expiration details added to support expiration framework</dd>
<dt class="dt dlterm">Version 1.0.1 - July 2021</dt>
<dd class="dd">New: Microsoft Azure AD Spoke for Password Reset extends ServiceNow's Password Reset solution to provide password management into Microsoft Azure Active Directory environments.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # ITSM Microsoft Entra ID Spoke for Password Reset release notes
Version history for the ITSM
Microsoft Entra ID Spoke for Password Reset on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.3 - February 2025
Fixed:
* Incorrect dependency in previous release.
#### Version 3.0.2 - February 2024
Minor fixes.
#### Version 2.0.4 - July 2023
Minor fixes.
#### Version 2.0.3 - February 2023
Minor fixes.
#### Version 2.0.0 - February 2022
New: Password expiration details added to support expiration framework
#### Version 1.0.1 - July 2021
New: Microsoft Azure AD Spoke for Password Reset extends ServiceNow's Password Reset solution to provide password management into Microsoft Azure Active Directory environments.
| ---
title: ITSM Microsoft Entra ID Spoke for Password Reset release notes
description: Version history for the ITSM Microsoft Entra ID Spoke for Password Reset
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# ITSM Microsoft Entra ID Spoke for Password Reset release notes
Version history for the ITSM
Microsoft Entra ID Spoke for Password Reset on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.3 - February 2025
Fixed:
* Incorrect dependency in previous release.
#### Version 3.0.2 - February 2024
Minor fixes.
#### Version 2.0.4 - July 2023
Minor fixes.
#### Version 2.0.3 - February 2023
Minor fixes.
#### Version 2.0.0 - February 2022
New: Password expiration details added to support expiration framework
#### Version 1.0.1 - July 2021
New: Microsoft Azure AD Spoke for Password Reset extends ServiceNow's Password Reset solution to provide password management into Microsoft Azure Active Directory environments.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ms-endpoint-config-mgr-invest.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ms-endpoint-config-mgr-invest.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-ms-endpoint-config-mgr-invest.html | Microsoft Endpoint Configuration Manager for Investigation release notes | Version history for the Microsoft Endpoint Configuration Manager for Investigation on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-ms-endpoint-config-mgr-invest.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-ms-endpoint-config-mgr-invest.html"><body id="store-rn-itsm-ms-endpoint-config-mgr-invest"><main role="main"><article role="article" class="dita" id="store-rn-itsm-ms-endpoint-config-mgr-invest" aria-labelledby="title_store-rn-itsm-ms-endpoint-config-mgr-invest">
<h1 class="title topictitle1" id="title_store-rn-itsm-ms-endpoint-config-mgr-invest">Microsoft Endpoint Configuration Manager for Investigation release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Microsoft Endpoint Configuration Manager for Investigation on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-ms-endpoint-config-mgr-invest__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d99375e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 8.0.0 - August 2025</dt>
<dd class="dd">No changes.</dd>
<dt class="dt dlterm">Version 7.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-ms-endpoint-config-mgr-invest__latest-store-rn-itsm-ms-endpoint-config-mgr-invest">No changes.</dd>
<dt class="dt dlterm">Version 7.0.0 - February 2025</dt>
<dd class="dd">No changes.</dd>
<dt class="dt dlterm">Version 6.1.0 - November 2024</dt>
<dd class="dd">No changes.</dd>
<dt class="dt dlterm">Version 5.1.0 - August 2024</dt>
<dd class="dd">No changes. Bumped for dependency update.</dd>
<dt class="dt dlterm">Version 4.2.0 - February 2024</dt>
<dd class="dd">No update since last release.</dd>
<dt class="dt dlterm">Version 4.1.0 - November 2023</dt>
<dd class="dd">No changes. Release version due to a dependent app version upgrade.</dd>
<dt class="dt dlterm">Version 3.1.0 - September 2023</dt>
<dd class="dd">Changed: Version number update for dependent app version</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2023</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 2.1.0 - May 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-ms-endpoint-config-mgr-invest__ul_k4v_wd3_mxb">
<li class="li">New: System information (msinfo32 and dsregcmd) and Services metrics auto-fetch is supported.</li>
<li class="li">An adapter to facilitate investigations by retrieving relevant metrics and data using Microsoft Endpoint Configuration Manager (MECM) and viewing in the context of the incident. Includes support for remedial
actions.</li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-ms-endpoint-config-mgr-invest.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-ms-endpoint-config-mgr-invest.html\"><body id=\"store-rn-itsm-ms-endpoint-config-mgr-invest\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-ms-endpoint-config-mgr-invest\" aria-labelledby=\"title_store-rn-itsm-ms-endpoint-config-mgr-invest\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-ms-endpoint-config-mgr-invest\">Microsoft Endpoint Configuration Manager for Investigation release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Microsoft Endpoint Configuration Manager for Investigation on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-ms-endpoint-config-mgr-invest__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d99375e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 8.0.0 - August 2025</dt>\n <dd class=\"dd\">No changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.1.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-ms-endpoint-config-mgr-invest__latest-store-rn-itsm-ms-endpoint-config-mgr-invest\">No changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.0 - February 2025</dt>\n <dd class=\"dd\">No changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.0 - November 2024</dt>\n <dd class=\"dd\">No changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - August 2024</dt>\n <dd class=\"dd\">No changes. Bumped for dependency update.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.0 - February 2024</dt>\n <dd class=\"dd\">No update since last release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - November 2023</dt>\n <dd class=\"dd\">No changes. Release version due to a dependent app version upgrade.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - September 2023</dt>\n <dd class=\"dd\">Changed: Version number update for dependent app version</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2023</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-ms-endpoint-config-mgr-invest__ul_k4v_wd3_mxb\">\n <li class=\"li\">New: System information (msinfo32 and dsregcmd) and Services metrics auto-fetch is supported.</li>\n <li class=\"li\">An adapter to facilitate investigations by retrieving relevant metrics and data using Microsoft Endpoint Configuration Manager (MECM) and viewing in the context of the incident. Includes support for remedial\n actions.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Microsoft Endpoint Configuration Manager for Investigation release notes
Version history for the Microsoft Endpoint Configuration Manager for Investigation on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.0.0 - August 2025
No changes.
#### Version 7.1.0 - May 2025
No changes.
#### Version 7.0.0 - February 2025
No changes.
#### Version 6.1.0 - November 2024
No changes.
#### Version 5.1.0 - August 2024
No changes. Bumped for dependency update.
#### Version 4.2.0 - February 2024
No update since last release.
#### Version 4.1.0 - November 2023
No changes. Release version due to a dependent app version upgrade.
#### Version 3.1.0 - September 2023
Changed: Version number update for dependent app version
#### Version 3.0.0 - August 2023
Minor bug fixes.
#### Version 2.1.0 - May 2023
* New: System information (msinfo32 and dsregcmd) and Services metrics auto-fetch is supported.
* An adapter to facilitate investigations by retrieving relevant metrics and data using Microsoft Endpoint Configuration Manager (MECM) and viewing in the context of the incident. Includes support for remedial
actions.
| ---
title: Microsoft Endpoint Configuration Manager for Investigation release notes
description: Version history for the Microsoft Endpoint Configuration Manager for
Investigation on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Microsoft Endpoint Configuration Manager for Investigation release notes
Version history for the Microsoft Endpoint Configuration Manager for Investigation on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.0.0 - August 2025
No changes.
#### Version 7.1.0 - May 2025
No changes.
#### Version 7.0.0 - February 2025
No changes.
#### Version 6.1.0 - November 2024
No changes.
#### Version 5.1.0 - August 2024
No changes. Bumped for dependency update.
#### Version 4.2.0 - February 2024
No update since last release.
#### Version 4.1.0 - November 2023
No changes. Release version due to a dependent app version upgrade.
#### Version 3.1.0 - September 2023
Changed: Version number update for dependent app version
#### Version 3.0.0 - August 2023
Minor bug fixes.
#### Version 2.1.0 - May 2023
* New: System information (msinfo32 and dsregcmd) and Services metrics auto-fetch is supported.
* An adapter to facilitate investigations by retrieving relevant metrics and data using Microsoft Endpoint Configuration Manager (MECM) and viewing in the context of the incident. Includes support for remedial
actions.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-notify-connector-ms-teams.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-notify-connector-ms-teams.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-notify-connector-ms-teams.html | Notify Connector for Microsoft Teams release notes | Version history for the IT Service Management Notify Connector for Microsoft Teams application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-notify-connector-ms-teams.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-notify-connector-ms-teams.html"><body id="store-rn-itsm-notify-connector-ms-teams"><main role="main"><article role="article" class="dita" id="store-rn-itsm-notify-connector-ms-teams" aria-labelledby="title_store-rn-itsm-notify-connector-ms-teams">
<h1 class="title topictitle1" id="title_store-rn-itsm-notify-connector-ms-teams">Notify Connector for <span class="ph">Microsoft Teams</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IT Service Management</span> Notify Connector for <span class="ph">Microsoft Teams</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-notify-connector-ms-teams__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d534781e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.9.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: The initiator of the meeting will now be the co-organizer. This change will enable features like break out rooms in a Microsoft Teams meeting. This behaviour will apply to existing users and can be changed
in the configuration page.</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-notify-connector-ms-teams__ul_rfd_fg2_yfc">
<li class="li">Issues with callback handling giving exception for MSP instances.</li>
<li class="li">Callback error handling for scenarios with certain malformed data payload types.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.8.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-notify-connector-ms-teams__latest-store-rn-itsm-notify-connector-ms-teams">Added: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the
security of the data and prevents unauthorized access.</dd>
<dt class="dt dlterm">Version 2.7.8 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed/Changed:<ul class="ul">
<li class="li">API improvements for Start Group Call</li>
<li class="li">Handled duplicate email for Microsoft Azure users.</li>
<li class="li">Added Suffix - Pre Published to OOB Application Registry for easier recognition of the flavour of setup.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.7.6 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-notify-connector-ms-teams__ul_t3w_hmk_ddc">
<li class="li">Participants will now be invited in batches of 50 to prevent errors in certain scenarios.</li>
<li class="li">Add error handling and messaging for the invalid UPN field.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.7.5 - September 2024</dt>
<dd class="dd">Fixed: Removed the JTI validation requirement from the base system OIDC record as it causes errors.</dd>
<dt class="dt dlterm">Version 2.7.4 - July 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-notify-connector-ms-teams__ul_mky_f1n_zbc">
<li class="li">Deep links to conference calls chat threads.</li>
<li class="li">Application name 'ServiceNow for Microsoft 365' changed to 'ServiceNow for Teams' on installing plugin.</li>
<li class="li">Multiple alert messages for invalid user on start conference call modal.</li>
<li class="li">Incorrect alert message when Join call fails for user with invalid/no email.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.7.3 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Implemented Clone Preservers and exclusion features for configuration records.</li>
<li class="li">Updated NotifyTeamsDatabase Script Include to Support Non-SNC environments and increase customization options.</li>
</ul></li>
<li class="li">Fixed: <ul class="ul">
<li class="li">Issues with MSP Support.</li>
<li class="li">"undefined" BOT Name in the calling popup.</li>
<li class="li">Issue with Join call for users with an empty email field.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.7.2 - December 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Issues related to Domain Separation support.</li>
<li class="li">In a call where the call recording or the transcription is enabled, the call doesn't end when the participants leave the call.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.7.1 - October 2023</dt>
<dd class="dd">Fixed: Calls were intermittently dropped upon initiation.</dd>
<dt class="dt dlterm">Version 2.7.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Support for Notify UIB plugin.</li>
<li class="li">Fixed: The bot calls the participant multiple times even if the meeting invite is declined.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.6.3 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-notify-connector-ms-teams__ul_njs_b4b_fxb">
<li class="li">Added the support to restrict addition of the meeting chat links in Notify Recording table for conference calls using sn_notify_msteams.suppress_chat_link_in_notify_recording system property.</li>
<li class="li">Fixed an issue with Join call feature for Major Incident Management workbench.</li>
</ul></li>
<li class="li">Changed: Notify number table will no longer be used to store the dial-in "toll" or "toll-free" numbers for Microsoft Teams conference calls.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.6.2 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed an issue which resulted in multiple duplicate numbers getting added in the Notify Number table.</li>
<li class="li">In some cases Webhook validation was failing, resulting in stale meeting information on the Workbench to be displayed like particpant and meeting status.</li>
<li class="li">In some sceanrios some of the invitees where not recieving notifications.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.6.0 - November 2022</dt>
<dd class="dd">Fixes.</dd>
<dt class="dt dlterm">Version 2.5.0 - August 2022</dt>
<dd class="dd">Changed: Minor fixes.</dd>
<dt class="dt dlterm">Version 2.4.2 - May 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.4.0 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-notify-connector-ms-teams__ul_pf1_ck4_jsb">
<li class="li">New:<ul class="ul" id="store-rn-itsm-notify-connector-ms-teams__ul_uhc_dk4_jsb">
<li class="li">Added support for:<ul class="ul" id="store-rn-itsm-notify-connector-ms-teams__ul_ohl_dk4_jsb">
<li class="li">Joining the confernce call through conference phone numbers (dial-in info / access code) to expedite Microsoft Teams meeting for Major Incident Management (MIM)</li>
<li class="li">Additional administrative controls for who can bypass the lobby</li>
</ul></li>
</ul></li>
<li class="li">Fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.5 - November 2021</dt>
<dd class="dd">Fixes for stabilisation</dd>
<dt class="dt dlterm">Version 2.2.3 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-notify-connector-ms-teams__ul_gnk_d5w_wqb">
<li class="li">New:<ul class="ul" id="store-rn-itsm-notify-connector-ms-teams__ul_u2n_d5w_wqb">
<li class="li">Added support for guest users added to the Tenant for look-up via e-mail</li>
<li class="li">Added support for UPN (Microsoft's User Principle Name) to be specified in field other than sys_user.email to lookup azure users.</li>
<li class="li">Uptake of new API recommended by Microsoft, for creating online Meeting, with support for Application Access policy.</li>
</ul></li>
<li class="li">Fixed: Microsoft Teams Meeting Extensibility experience, which now relies on newer API for creating Online Meeting.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.2 - June 2021</dt>
<dd class="dd">New: Added support for Azure Multi-Tenant app. The users can use the BOT shipped by ServiceNow for the Microsoft Teams meeting.</dd>
<dt class="dt dlterm">Version 2.0.1 - February 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-notify-connector-ms-teams__ul_a2r_4ct_wpb">
<li class="li">New: For calls requiring higher-touch resolution, an agent can promote a Chat to a Microsoft Teams Call, directly from Agent Workspace. Requires - Agent Chat (Plugin).</li>
<li class="li">Minor fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.4 - December 2020</dt>
<dd class="dd">Minor fixes</dd>
<dt class="dt dlterm">Version 1.0.4 - December 2020</dt>
<dd class="dd">Minor fixes</dd>
<dt class="dt dlterm">Version 1.0.2 - November 2020</dt>
<dd class="dd">Notify connector for <span class="ph">Microsoft Teams</span> provides support for conference calls on the <span class="ph">ServiceNow AI Platform</span> for rapid communication with internal team members, customers, and contractors.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-notify-connector-ms-teams.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-notify-connector-ms-teams.html\"><body id=\"store-rn-itsm-notify-connector-ms-teams\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-notify-connector-ms-teams\" aria-labelledby=\"title_store-rn-itsm-notify-connector-ms-teams\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-notify-connector-ms-teams\">Notify Connector for <span class=\"ph\">Microsoft Teams</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Service Management</span> Notify Connector for <span class=\"ph\">Microsoft Teams</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-notify-connector-ms-teams__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d534781e67\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.9.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: The initiator of the meeting will now be the co-organizer. This change will enable features like break out rooms in a Microsoft Teams meeting. This behaviour will apply to existing users and can be changed\n in the configuration page.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-notify-connector-ms-teams__ul_rfd_fg2_yfc\">\n <li class=\"li\">Issues with callback handling giving exception for MSP instances.</li>\n <li class=\"li\">Callback error handling for scenarios with certain malformed data payload types.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.8.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-notify-connector-ms-teams__latest-store-rn-itsm-notify-connector-ms-teams\">Added: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the\n security of the data and prevents unauthorized access.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.8 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed/Changed:<ul class=\"ul\">\n <li class=\"li\">API improvements for Start Group Call</li>\n <li class=\"li\">Handled duplicate email for Microsoft Azure users.</li>\n <li class=\"li\">Added Suffix - Pre Published to OOB Application Registry for easier recognition of the flavour of setup.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.6 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-notify-connector-ms-teams__ul_t3w_hmk_ddc\">\n <li class=\"li\">Participants will now be invited in batches of 50 to prevent errors in certain scenarios.</li>\n <li class=\"li\">Add error handling and messaging for the invalid UPN field.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.5 - September 2024</dt>\n <dd class=\"dd\">Fixed: Removed the JTI validation requirement from the base system OIDC record as it causes errors.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.4 - July 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-notify-connector-ms-teams__ul_mky_f1n_zbc\">\n <li class=\"li\">Deep links to conference calls chat threads.</li>\n <li class=\"li\">Application name 'ServiceNow for Microsoft 365' changed to 'ServiceNow for Teams' on installing plugin.</li>\n <li class=\"li\">Multiple alert messages for invalid user on start conference call modal.</li>\n <li class=\"li\">Incorrect alert message when Join call fails for user with invalid/no email.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.3 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Implemented Clone Preservers and exclusion features for configuration records.</li>\n <li class=\"li\">Updated NotifyTeamsDatabase Script Include to Support Non-SNC environments and increase customization options.</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Issues with MSP Support.</li>\n <li class=\"li\">"undefined" BOT Name in the calling popup.</li>\n <li class=\"li\">Issue with Join call for users with an empty email field.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.2 - December 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Issues related to Domain Separation support.</li>\n <li class=\"li\">In a call where the call recording or the transcription is enabled, the call doesn't end when the participants leave the call.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.1 - October 2023</dt>\n <dd class=\"dd\">Fixed: Calls were intermittently dropped upon initiation.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Support for Notify UIB plugin.</li>\n <li class=\"li\">Fixed: The bot calls the participant multiple times even if the meeting invite is declined.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.3 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-notify-connector-ms-teams__ul_njs_b4b_fxb\">\n <li class=\"li\">Added the support to restrict addition of the meeting chat links in Notify Recording table for conference calls using sn_notify_msteams.suppress_chat_link_in_notify_recording system property.</li>\n <li class=\"li\">Fixed an issue with Join call feature for Major Incident Management workbench.</li>\n </ul></li>\n <li class=\"li\">Changed: Notify number table will no longer be used to store the dial-in "toll" or "toll-free" numbers for Microsoft Teams conference calls.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.2 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixed an issue which resulted in multiple duplicate numbers getting added in the Notify Number table.</li>\n <li class=\"li\">In some cases Webhook validation was failing, resulting in stale meeting information on the Workbench to be displayed like particpant and meeting status.</li>\n <li class=\"li\">In some sceanrios some of the invitees where not recieving notifications.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.0 - November 2022</dt>\n <dd class=\"dd\">Fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - August 2022</dt>\n <dd class=\"dd\">Changed: Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.2 - May 2022</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itsm-notify-connector-ms-teams__ul_pf1_ck4_jsb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-notify-connector-ms-teams__ul_uhc_dk4_jsb\">\n <li class=\"li\">Added support for:<ul class=\"ul\" id=\"store-rn-itsm-notify-connector-ms-teams__ul_ohl_dk4_jsb\">\n <li class=\"li\">Joining the confernce call through conference phone numbers (dial-in info / access code) to expedite Microsoft Teams meeting for Major Incident Management (MIM)</li>\n <li class=\"li\">Additional administrative controls for who can bypass the lobby</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.5 - November 2021</dt>\n <dd class=\"dd\">Fixes for stabilisation</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.3 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itsm-notify-connector-ms-teams__ul_gnk_d5w_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-notify-connector-ms-teams__ul_u2n_d5w_wqb\">\n <li class=\"li\">Added support for guest users added to the Tenant for look-up via e-mail</li>\n <li class=\"li\">Added support for UPN (Microsoft's User Principle Name) to be specified in field other than sys_user.email to lookup azure users.</li>\n <li class=\"li\">Uptake of new API recommended by Microsoft, for creating online Meeting, with support for Application Access policy.</li>\n </ul></li>\n <li class=\"li\">Fixed: Microsoft Teams Meeting Extensibility experience, which now relies on newer API for creating Online Meeting.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.2 - June 2021</dt>\n <dd class=\"dd\">New: Added support for Azure Multi-Tenant app. The users can use the BOT shipped by ServiceNow for the Microsoft Teams meeting.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - February 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itsm-notify-connector-ms-teams__ul_a2r_4ct_wpb\">\n <li class=\"li\">New: For calls requiring higher-touch resolution, an agent can promote a Chat to a Microsoft Teams Call, directly from Agent Workspace. Requires - Agent Chat (Plugin).</li>\n <li class=\"li\">Minor fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - December 2020</dt>\n <dd class=\"dd\">Minor fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - December 2020</dt>\n <dd class=\"dd\">Minor fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - November 2020</dt>\n <dd class=\"dd\">Notify connector for <span class=\"ph\">Microsoft Teams</span> provides support for conference calls on the <span class=\"ph\">ServiceNow AI Platform</span> for rapid communication with internal team members, customers, and contractors.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Notify Connector for Microsoft Teams release notes
Version history for the IT Service Management Notify Connector for Microsoft Teams application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.9.0 - August 2025
* Changed: The initiator of the meeting will now be the co-organizer. This change will enable features like break out rooms in a Microsoft Teams meeting. This behaviour will apply to existing users and can be changed
in the configuration page.
* Fixed:
+ Issues with callback handling giving exception for MSP instances.
+ Callback error handling for scenarios with certain malformed data payload types.
#### Version 2.8.0 - May 2025
Added: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the
security of the data and prevents unauthorized access.
#### Version 2.7.8 - February 2025
* Fixed/Changed:
+ API improvements for Start Group Call
+ Handled duplicate email for Microsoft Azure users.
+ Added Suffix - Pre Published to OOB Application Registry for easier recognition of the flavour of setup.
#### Version 2.7.6 - November 2024
* Fixed:
+ Participants will now be invited in batches of 50 to prevent errors in certain scenarios.
+ Add error handling and messaging for the invalid UPN field.
#### Version 2.7.5 - September 2024
Fixed: Removed the JTI validation requirement from the base system OIDC record as it causes errors.
#### Version 2.7.4 - July 2024
* Fixed:
+ Deep links to conference calls chat threads.
+ Application name 'ServiceNow for Microsoft 365' changed to 'ServiceNow for Teams' on installing plugin.
+ Multiple alert messages for invalid user on start conference call modal.
+ Incorrect alert message when Join call fails for user with invalid/no email.
#### Version 2.7.3 - March 2024
* New:
+ Implemented Clone Preservers and exclusion features for configuration records.
+ Updated NotifyTeamsDatabase Script Include to Support Non-SNC environments and increase customization options.
* Fixed:
+ Issues with MSP Support.
+ "undefined" BOT Name in the calling popup.
+ Issue with Join call for users with an empty email field.
#### Version 2.7.2 - December 2023
* Fixed:
+ Issues related to Domain Separation support.
+ In a call where the call recording or the transcription is enabled, the call doesn't end when the participants leave the call.
#### Version 2.7.1 - October 2023
Fixed: Calls were intermittently dropped upon initiation.
#### Version 2.7.0 - August 2023
* New: Support for Notify UIB plugin.
* Fixed: The bot calls the participant multiple times even if the meeting invite is declined.
#### Version 2.6.3 - May 2023
* Fixed:
+ Added the support to restrict addition of the meeting chat links in Notify Recording table for conference calls using sn\_notify\_msteams.suppress\_chat\_link\_in\_notify\_recording system property.
+ Fixed an issue with Join call feature for Major Incident Management workbench.
* Changed: Notify number table will no longer be used to store the dial-in "toll" or "toll-free" numbers for Microsoft Teams conference calls.
#### Version 2.6.2 - February 2023
* Fixed:
+ Fixed an issue which resulted in multiple duplicate numbers getting added in the Notify Number table.
+ In some cases Webhook validation was failing, resulting in stale meeting information on the Workbench to be displayed like particpant and meeting status.
+ In some sceanrios some of the invitees where not recieving notifications.
#### Version 2.6.0 - November 2022
Fixes.
#### Version 2.5.0 - August 2022
Changed: Minor fixes.
#### Version 2.4.2 - May 2022
Minor fixes.
#### Version 2.4.0 - February 2022
* New:
+ Added support for:
- Joining the confernce call through conference phone numbers (dial-in info / access code) to expedite Microsoft Teams meeting for Major Incident Management (MIM)
- Additional administrative controls for who can bypass the lobby
* Fixes
#### Version 2.2.5 - November 2021
Fixes for stabilisation
#### Version 2.2.3 - September 2021
* New:
+ Added support for guest users added to the Tenant for look-up via e-mail
+ Added support for UPN (Microsoft's User Principle Name) to be specified in field other than sys\_user.email to lookup azure users.
+ Uptake of new API recommended by Microsoft, for creating online Meeting, with support for Application Access policy.
* Fixed: Microsoft Teams Meeting Extensibility experience, which now relies on newer API for creating Online Meeting.
#### Version 2.1.2 - June 2021
New: Added support for Azure Multi-Tenant app. The users can use the BOT shipped by ServiceNow for the Microsoft Teams meeting.
#### Version 2.0.1 - February 2021
* New: For calls requiring higher-touch resolution, an agent can promote a Chat to a Microsoft Teams Call, directly from Agent Workspace. Requires - Agent Chat (Plugin).
* Minor fixes
#### Version 1.0.4 - December 2020
Minor fixes
#### Version 1.0.4 - December 2020
Minor fixes
#### Version 1.0.2 - November 2020
Notify connector for Microsoft Teams provides support for conference calls on the ServiceNow AI Platform for rapid communication with internal team members, customers, and contractors.
| ---
title: Notify Connector for Microsoft Teams release notes
description: Version history for the IT Service Management Notify Connector for Microsoft
Teams application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Notify Connector for Microsoft Teams release notes
Version history for the IT Service Management Notify Connector for Microsoft Teams application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.9.0 - August 2025
* Changed: The initiator of the meeting will now be the co-organizer. This change will enable features like break out rooms in a Microsoft Teams meeting. This behaviour will apply to existing users and can be changed
in the configuration page.
* Fixed:
+ Issues with callback handling giving exception for MSP instances.
+ Callback error handling for scenarios with certain malformed data payload types.
#### Version 2.8.0 - May 2025
Added: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the
security of the data and prevents unauthorized access.
#### Version 2.7.8 - February 2025
* Fixed/Changed:
+ API improvements for Start Group Call
+ Handled duplicate email for Microsoft Azure users.
+ Added Suffix - Pre Published to OOB Application Registry for easier recognition of the flavour of setup.
#### Version 2.7.6 - November 2024
* Fixed:
+ Participants will now be invited in batches of 50 to prevent errors in certain scenarios.
+ Add error handling and messaging for the invalid UPN field.
#### Version 2.7.5 - September 2024
Fixed: Removed the JTI validation requirement from the base system OIDC record as it causes errors.
#### Version 2.7.4 - July 2024
* Fixed:
+ Deep links to conference calls chat threads.
+ Application name 'ServiceNow for Microsoft 365' changed to 'ServiceNow for Teams' on installing plugin.
+ Multiple alert messages for invalid user on start conference call modal.
+ Incorrect alert message when Join call fails for user with invalid/no email.
#### Version 2.7.3 - March 2024
* New:
+ Implemented Clone Preservers and exclusion features for configuration records.
+ Updated NotifyTeamsDatabase Script Include to Support Non-SNC environments and increase customization options.
* Fixed:
+ Issues with MSP Support.
+ "undefined" BOT Name in the calling popup.
+ Issue with Join call for users with an empty email field.
#### Version 2.7.2 - December 2023
* Fixed:
+ Issues related to Domain Separation support.
+ In a call where the call recording or the transcription is enabled, the call doesn't end when the participants leave the call.
#### Version 2.7.1 - October 2023
Fixed: Calls were intermittently dropped upon initiation.
#### Version 2.7.0 - August 2023
* New: Support for Notify UIB plugin.
* Fixed: The bot calls the participant multiple times even if the meeting invite is declined.
#### Version 2.6.3 - May 2023
* Fixed:
+ Added the support to restrict addition of the meeting chat links in Notify Recording table for conference calls using sn\_notify\_msteams.suppress\_chat\_link\_in\_notify\_recording system property.
+ Fixed an issue with Join call feature for Major Incident Management workbench.
* Changed: Notify number table will no longer be used to store the dial-in "toll" or "toll-free" numbers for Microsoft Teams conference calls.
#### Version 2.6.2 - February 2023
* Fixed:
+ Fixed an issue which resulted in multiple duplicate numbers getting added in the Notify Number table.
+ In some cases Webhook validation was failing, resulting in stale meeting information on the Workbench to be displayed like particpant and meeting status.
+ In some sceanrios some of the invitees where not recieving notifications.
#### Version 2.6.0 - November 2022
Fixes.
#### Version 2.5.0 - August 2022
Changed: Minor fixes.
#### Version 2.4.2 - May 2022
Minor fixes.
#### Version 2.4.0 - February 2022
* New:
+ Added support for:
- Joining the confernce call through conference phone numbers (dial-in info / access code) to expedite Microsoft Teams meeting for Major Incident Management (MIM)
- Additional administrative controls for who can bypass the lobby
* Fixes
#### Version 2.2.5 - November 2021
Fixes for stabilisation
#### Version 2.2.3 - September 2021
* New:
+ Added support for guest users added to the Tenant for look-up via e-mail
+ Added support for UPN (Microsoft's User Principle Name) to be specified in field other than sys\_user.email to lookup azure users.
+ Uptake of new API recommended by Microsoft, for creating online Meeting, with support for Application Access policy.
* Fixed: Microsoft Teams Meeting Extensibility experience, which now relies on newer API for creating Online Meeting.
#### Version 2.1.2 - June 2021
New: Added support for Azure Multi-Tenant app. The users can use the BOT shipped by ServiceNow for the Microsoft Teams meeting.
#### Version 2.0.1 - February 2021
* New: For calls requiring higher-touch resolution, an agent can promote a Chat to a Microsoft Teams Call, directly from Agent Workspace. Requires - Agent Chat (Plugin).
* Minor fixes
#### Version 1.0.4 - December 2020
Minor fixes
#### Version 1.0.4 - December 2020
Minor fixes
#### Version 1.0.2 - November 2020
Notify connector for Microsoft Teams provides support for conference calls on the ServiceNow AI Platform for rapid communication with internal team members, customers, and contractors.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-notify-webex-connector.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-notify-webex-connector.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-notify-webex-connector.html | Notify Webex Connector release notes | Version history for the Notify Webex Connector application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-notify-webex-connector.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-notify-webex-connector.html"><body id="store-rn-itsm-notify-webex-connector"><main role="main"><article role="article" class="dita" id="store-rn-itsm-notify-webex-connector" aria-labelledby="title_store-rn-itsm-notify-webex-connector">
<h1 class="title topictitle1" id="title_store-rn-itsm-notify-webex-connector">Notify <span class="ph">Webex</span> Connector release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Notify <span class="ph">Webex</span> Connector application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-itsm-notify-webex-connector__section_hpq_jbz_dyb">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-notify-webex-connector__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d64536e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-notify-webex-connector__latest-store-rn-itsm-notify-webex-connector">New: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the security of
the data and prevents unauthorized access.</dd>
<dt class="dt dlterm">Version 1.1.1 - April 2024</dt>
<dd class="dd">Fixed: Delete webhook action fails due to truncation of webhook ID.</dd>
<dt class="dt dlterm">Version 1.1.0 - August 2023</dt>
<dd class="dd">New: Support for Notify UIB plugin.</dd>
<dt class="dt dlterm">Version 1.0.1 - December 2022</dt>
<dd class="dd">New: Support to Tokyo release.</dd>
<dt class="dt dlterm">Version 1.0.0 - October 2021</dt>
<dd class="dd">Notify provides support for SMS and voice channels on the NOW Platform for rapid communication with internal team members, customers, and contractors. It provides workflows that shorten the timeline for mobilizing resources to
begin working on an incident or task by alerting the right people for action.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Notify Webex Connector release notes
Version history for the Notify Webex Connector application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - May 2025
New: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the security of
the data and prevents unauthorized access.
#### Version 1.1.1 - April 2024
Fixed: Delete webhook action fails due to truncation of webhook ID.
#### Version 1.1.0 - August 2023
New: Support for Notify UIB plugin.
#### Version 1.0.1 - December 2022
New: Support to Tokyo release.
#### Version 1.0.0 - October 2021
Notify provides support for SMS and voice channels on the NOW Platform for rapid communication with internal team members, customers, and contractors. It provides workflows that shorten the timeline for mobilizing resources to
begin working on an incident or task by alerting the right people for action.
| ---
title: Notify Webex Connector release notes
description: Version history for the Notify Webex Connector application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Notify Webex Connector release notes
Version history for the Notify Webex Connector application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - May 2025
New: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the security of
the data and prevents unauthorized access.
#### Version 1.1.1 - April 2024
Fixed: Delete webhook action fails due to truncation of webhook ID.
#### Version 1.1.0 - August 2023
New: Support for Notify UIB plugin.
#### Version 1.0.1 - December 2022
New: Support to Tokyo release.
#### Version 1.0.0 - October 2021
Notify provides support for SMS and voice channels on the NOW Platform for rapid communication with internal team members, customers, and contractors. It provides workflows that shorten the timeline for mobilizing resources to
begin working on an incident or task by alerting the right people for action.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-notify-zoom.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-notify-zoom.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-notify-zoom.html | Notify Zoom Connector release notes | Version history for the ITSM Notify Zoom Connector on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-notify-zoom.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-notify-zoom.html"><body id="store-rn-itsm-notify-zoom"><main role="main"><article role="article" class="dita" id="store-rn-itsm-notify-zoom" aria-labelledby="title_store-rn-itsm-notify-zoom">
<h1 class="title topictitle1" id="title_store-rn-itsm-notify-zoom"><span class="ph">Notify</span>
<span class="ph">Zoom</span> Connector release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM <span class="ph">Notify</span>
<span class="ph">Zoom</span> Connector on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-notify-zoom__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d536522e65" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.9.0 - August 2025</dt>
<dd class="dd">New: Added support to capture the meeting transcript and summary provided by Zoom in ServiceNow.</dd>
<dt class="dt dlterm">Version 1.7.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-notify-zoom__LatestNotifyZoom">New: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the security of the data and prevents
unauthorized access.</dd>
<dt class="dt dlterm">Version 1.6.2 - February 2025</dt>
<dd class="dd">Fixed: Incorrect messages displayed for unauthenticated user actions.</dd>
<dt class="dt dlterm">Version 1.6.1 - July 2024</dt>
<dd class="dd">Fixed: Support added for adding users from different domains as participants on conference calls.</dd>
<dt class="dt dlterm">Version 1.6.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed: Duplicate entries created in Notify participant table.</li>
<li class="li">Removed: Support for Verification Token with this release aligning with Zoom's plan to sunset verification token as of February 3, 2024. Secret Token must be mandatory for authentication. For more details, refer
KB1212919.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.5.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Support for Notify UIB plugin.</li>
<li class="li">Fixed: Webhook validation token was a mandatory field when you upgrade to Notify Zoom Connector v1.4. This field is now optional.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.4.0 - May 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-notify-zoom__ul_nfg_x1h_jxb">
<li class="li">Added:<ul class="ul" id="store-rn-itsm-notify-zoom__ul_pnz_x1h_jxb">
<li class="li">This release is in line with our plan to transition from Verification/Validation to Secret Token as specified in KB1266167. With this release, you can use the Secret Token as a replacement to
Verification/Validation token. You can adopt the new Secret Token based verification by populating the "Webhook secret token" on the configuration form (Notify > Zoom > Configuration) on the ServiceNow
instance and leave the "Webhook validation token" without populating any value on the same page.</li>
<li class="li">You can find the Secret Token on Zoom by navigating through Marketplace > (your Zoom Integration app) > Features > Secret Token.</li>
<li class="li">Once you populate the Secret Token, ensure you click on "Validate" on the webhook event subscriptions in Marketplace > (your Integration app) > Features > General Features. This will validate that
your instance is capable of receiving webhook events from Zoom. For more details refer Validate your webhook endpoint.</li>
<li class="li">As per Zoom's announcement, Zoom will sunset the verification token in October 2023, and you must use the Secret Token post October 2023. However, in this release, ServiceNow is not mandating the use of Secret
Token, and you may continue to use the verification token until October 2023. However, if you are creating new webhooks, or modify the existing webhook endpoints, or event subscriptions then a validation of the
endpoint is necessary for which the Secret Token is required.</li>
<li class="li">For more information, refer KB1266167 Transition into using Secret Token.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.4 - March 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-notify-zoom__ul_fqy_1bh_jxb">
<li class="li">ServiceNow supports Zoom's transition from current verification token to secret token. For more details visit, https://marketplace.zoom.us/docs/api-reference/webhook-reference/#verify-webhook-events.</li>
<li class="li">ServiceNow is planning to support the transition in a phased approach. As per the current updates from Zoom, the Verification token will be sunset on October 2023 for all users, and they must use the secret token
post October 2023. Also, Zoom has a requirement for Web hook endpoint validation starting October 2022. For more details, visit
https://marketplace.zoom.us/docs/api-reference/webhook-reference/#validate-your-webhook-endpoint.</li>
<li class="li">This requirement is mandatory for all new Web hooks created after October 2022, however, if you are using a Web hook endpoint created before October 2022, the validation isn't required unless the end point is
modified or a new event subscription is created.</li>
<li class="li">In this release, we are addressing the need for Web hook endpoint verification between ServiceNow and Zoom for seamless conference calls. The Secret Token is introduced in this release to support the same. The
secret token will not be used for verifying the Web hook events, instead will only be used to support Zoom's Web hook endpoint verification.</li>
<li class="li">We have prepared a tentative plan for this transition and the same can be found on KB1266167.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.3 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Restarting a meeting shows incorrect conference code.</li>
<li class="li">Localization fixes.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.2 - November 2022</dt>
<dd class="dd">Changed: Build process improvements.</dd>
<dt class="dt dlterm">Version 1.3.1 - September 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Localization support added.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Validation token clears on upgrade.</li>
<li class="li">Zoom Configuration is not preserved when you clone an instance.</li>
<li class="li">Duplicate entries created for a conference participant when an invited user joins anonymously without logging in.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.2 - March 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added support to use the 'Email' field in Zoom events related to participant's presence in the meeting.</li>
<li class="li">Changed the attribute names to accommodate changes in the callback structure for Zoom events.</li>
</ul></li>
<li class="li">Changed: Modified the minimum version requirement for Zoom Spoke app to 2.0.2.</li>
<li class="li">Fixed: One fix related to cache flush.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.2 - September 2021</dt>
<dd class="dd">Changed: Modified the minimum version requirement for Zoom Spoke app to 2.0.0.</dd>
<dt class="dt dlterm">Version 1.2.1 - June 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-notify-zoom__ul_vz1_fwn_v4b">
<li class="li">Fixed: <ul class="ul" id="store-rn-itsm-notify-zoom__ul_qkt_3kr_5pb">
<li class="li">Participants can re-join to an active conference call using the "Join Call" feature. This feature is available on the task and the Major Incident Workbench.</li>
<li class="li">The host can add the participants if they leave an active conference call using the "Add Participant" feature.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - March 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-notify-zoom__ul_xwq_2kr_5pb">
<li class="li">Changed: Key Management Framework (KMF) plugin isn't active by default for Orlando and Paris. The change here ensures that the app loads KMF related files only when KMF is active.</li>
<li class="li">Minor fixes.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.5 - December 2020</dt>
<dd class="dd">Fixed: Unable to process the email ID with more than 40 characters.</dd>
<dt class="dt dlterm">Version 1.1.3 - June 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-notify-zoom__ul_yql_hgh_zlb">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-notify-zoom__ul_jtq_hgh_zlb">
<li class="li">Meeting Agenda is now set from conference description and Topic is set from source record display value. Previously both were set from the conference description.</li>
<li class="li">Zoom recording links are now getting captured. In the last release, changes at the Zoom Video Communications side had resulted in broken links.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.2 - April 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-notify-zoom__ul_swk_ld5_hlb">
<li class="li">New:<ul class="ul" id="store-rn-itsm-notify-zoom__ul_bh4_ld5_hlb">
<li class="li">Zoom meeting recording links are captured in Notify Recordings table.</li>
<li class="li">Zoom meetings can be centrally configured to not have passwords.</li>
<li class="li">Zoom configuration page optionally enables you to select a Workflow which is triggered when Zoom conference is created or modified.</li>
<li class="li">A Workflow is also shipped as demo data which can be selected for above configuration. The Workflow sends SMS with Zoom meeting link to participants if a Notify Telephony connector is configured.</li>
</ul></li>
<li class="li">Fixed: Fixed issues with error messages presented by this connector, where they were presented multiple times or were misleading.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.3 - September 2019</dt>
<dd class="dd"><ul class="ul">
<li class="li">Start and end a Zoom meeting directly from any task record such as incident, change request, etc. including the Major Incident Workbench.</li>
<li class="li">Manage a Zoom meeting by adding or removing participants.</li>
<li class="li">Track and report on the meeting details, such as meeting duration, and attendees, for further analysis.</li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-notify-zoom.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-notify-zoom.html\"><body id=\"store-rn-itsm-notify-zoom\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-notify-zoom\" aria-labelledby=\"title_store-rn-itsm-notify-zoom\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-notify-zoom\"><span class=\"ph\">Notify</span>\n <span class=\"ph\">Zoom</span> Connector release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITSM <span class=\"ph\">Notify</span>\n <span class=\"ph\">Zoom</span> Connector on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-notify-zoom__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d536522e65\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.9.0 - August 2025</dt>\n <dd class=\"dd\">New: Added support to capture the meeting transcript and summary provided by Zoom in ServiceNow.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-notify-zoom__LatestNotifyZoom\">New: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the security of the data and prevents\n unauthorized access.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.2 - February 2025</dt>\n <dd class=\"dd\">Fixed: Incorrect messages displayed for unauthenticated user actions.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.1 - July 2024</dt>\n <dd class=\"dd\">Fixed: Support added for adding users from different domains as participants on conference calls.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed: Duplicate entries created in Notify participant table.</li>\n <li class=\"li\">Removed: Support for Verification Token with this release aligning with Zoom's plan to sunset verification token as of February 3, 2024. Secret Token must be mandatory for authentication. For more details, refer\n KB1212919.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Support for Notify UIB plugin.</li>\n <li class=\"li\">Fixed: Webhook validation token was a mandatory field when you upgrade to Notify Zoom Connector v1.4. This field is now optional.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-notify-zoom__ul_nfg_x1h_jxb\">\n <li class=\"li\">Added:<ul class=\"ul\" id=\"store-rn-itsm-notify-zoom__ul_pnz_x1h_jxb\">\n <li class=\"li\">This release is in line with our plan to transition from Verification/Validation to Secret Token as specified in KB1266167. With this release, you can use the Secret Token as a replacement to\n Verification/Validation token. You can adopt the new Secret Token based verification by populating the "Webhook secret token" on the configuration form (Notify > Zoom > Configuration) on the ServiceNow\n instance and leave the "Webhook validation token" without populating any value on the same page.</li>\n <li class=\"li\">You can find the Secret Token on Zoom by navigating through Marketplace > (your Zoom Integration app) > Features > Secret Token.</li>\n <li class=\"li\">Once you populate the Secret Token, ensure you click on "Validate" on the webhook event subscriptions in Marketplace > (your Integration app) > Features > General Features. This will validate that\n your instance is capable of receiving webhook events from Zoom. For more details refer Validate your webhook endpoint.</li>\n <li class=\"li\">As per Zoom's announcement, Zoom will sunset the verification token in October 2023, and you must use the Secret Token post October 2023. However, in this release, ServiceNow is not mandating the use of Secret\n Token, and you may continue to use the verification token until October 2023. However, if you are creating new webhooks, or modify the existing webhook endpoints, or event subscriptions then a validation of the\n endpoint is necessary for which the Secret Token is required.</li>\n <li class=\"li\">For more information, refer KB1266167 Transition into using Secret Token.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.4 - March 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-notify-zoom__ul_fqy_1bh_jxb\">\n <li class=\"li\">ServiceNow supports Zoom's transition from current verification token to secret token. For more details visit, https://marketplace.zoom.us/docs/api-reference/webhook-reference/#verify-webhook-events.</li>\n <li class=\"li\">ServiceNow is planning to support the transition in a phased approach. As per the current updates from Zoom, the Verification token will be sunset on October 2023 for all users, and they must use the secret token\n post October 2023. Also, Zoom has a requirement for Web hook endpoint validation starting October 2022. For more details, visit\n https://marketplace.zoom.us/docs/api-reference/webhook-reference/#validate-your-webhook-endpoint.</li>\n <li class=\"li\">This requirement is mandatory for all new Web hooks created after October 2022, however, if you are using a Web hook endpoint created before October 2022, the validation isn't required unless the end point is\n modified or a new event subscription is created.</li>\n <li class=\"li\">In this release, we are addressing the need for Web hook endpoint verification between ServiceNow and Zoom for seamless conference calls. The Secret Token is introduced in this release to support the same. The\n secret token will not be used for verifying the Web hook events, instead will only be used to support Zoom's Web hook endpoint verification.</li>\n <li class=\"li\">We have prepared a tentative plan for this transition and the same can be found on KB1266167.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.3 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Restarting a meeting shows incorrect conference code.</li>\n <li class=\"li\">Localization fixes.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.2 - November 2022</dt>\n <dd class=\"dd\">Changed: Build process improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - September 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Localization support added.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Validation token clears on upgrade.</li>\n <li class=\"li\">Zoom Configuration is not preserved when you clone an instance.</li>\n <li class=\"li\">Duplicate entries created for a conference participant when an invited user joins anonymously without logging in.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.2 - March 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added support to use the 'Email' field in Zoom events related to participant's presence in the meeting.</li>\n <li class=\"li\">Changed the attribute names to accommodate changes in the callback structure for Zoom events.</li>\n </ul></li>\n <li class=\"li\">Changed: Modified the minimum version requirement for Zoom Spoke app to 2.0.2.</li>\n <li class=\"li\">Fixed: One fix related to cache flush.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.2 - September 2021</dt>\n <dd class=\"dd\">Changed: Modified the minimum version requirement for Zoom Spoke app to 2.0.0.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - June 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-notify-zoom__ul_vz1_fwn_v4b\">\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-itsm-notify-zoom__ul_qkt_3kr_5pb\">\n <li class=\"li\">Participants can re-join to an active conference call using the "Join Call" feature. This feature is available on the task and the Major Incident Workbench.</li>\n <li class=\"li\">The host can add the participants if they leave an active conference call using the "Add Participant" feature.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - March 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-notify-zoom__ul_xwq_2kr_5pb\">\n <li class=\"li\">Changed: Key Management Framework (KMF) plugin isn't active by default for Orlando and Paris. The change here ensures that the app loads KMF related files only when KMF is active.</li>\n <li class=\"li\">Minor fixes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.5 - December 2020</dt>\n <dd class=\"dd\">Fixed: Unable to process the email ID with more than 40 characters.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.3 - June 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-notify-zoom__ul_yql_hgh_zlb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-notify-zoom__ul_jtq_hgh_zlb\">\n <li class=\"li\">Meeting Agenda is now set from conference description and Topic is set from source record display value. Previously both were set from the conference description.</li>\n <li class=\"li\">Zoom recording links are now getting captured. In the last release, changes at the Zoom Video Communications side had resulted in broken links.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.2 - April 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-notify-zoom__ul_swk_ld5_hlb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-notify-zoom__ul_bh4_ld5_hlb\">\n <li class=\"li\">Zoom meeting recording links are captured in Notify Recordings table.</li>\n <li class=\"li\">Zoom meetings can be centrally configured to not have passwords.</li>\n <li class=\"li\">Zoom configuration page optionally enables you to select a Workflow which is triggered when Zoom conference is created or modified.</li>\n <li class=\"li\">A Workflow is also shipped as demo data which can be selected for above configuration. The Workflow sends SMS with Zoom meeting link to participants if a Notify Telephony connector is configured.</li>\n </ul></li>\n <li class=\"li\">Fixed: Fixed issues with error messages presented by this connector, where they were presented multiple times or were misleading.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - September 2019</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Start and end a Zoom meeting directly from any task record such as incident, change request, etc. including the Major Incident Workbench.</li>\n <li class=\"li\">Manage a Zoom meeting by adding or removing participants.</li>\n <li class=\"li\">Track and report on the meeting details, such as meeting duration, and attendees, for further analysis.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Notify Zoom Connector release notes
Version history for the ITSM Notify
Zoom Connector on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.9.0 - August 2025
New: Added support to capture the meeting transcript and summary provided by Zoom in ServiceNow.
#### Version 1.7.0 - May 2025
New: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the security of the data and prevents
unauthorized access.
#### Version 1.6.2 - February 2025
Fixed: Incorrect messages displayed for unauthenticated user actions.
#### Version 1.6.1 - July 2024
Fixed: Support added for adding users from different domains as participants on conference calls.
#### Version 1.6.0 - February 2024
* Fixed: Duplicate entries created in Notify participant table.
* Removed: Support for Verification Token with this release aligning with Zoom's plan to sunset verification token as of February 3, 2024. Secret Token must be mandatory for authentication. For more details, refer
KB1212919.
#### Version 1.5.0 - August 2023
* New: Support for Notify UIB plugin.
* Fixed: Webhook validation token was a mandatory field when you upgrade to Notify Zoom Connector v1.4. This field is now optional.
#### Version 1.4.0 - May 2023
* Added:
+ This release is in line with our plan to transition from Verification/Validation to Secret Token as specified in KB1266167. With this release, you can use the Secret Token as a replacement to
Verification/Validation token. You can adopt the new Secret Token based verification by populating the "Webhook secret token" on the configuration form (Notify > Zoom > Configuration) on the ServiceNow
instance and leave the "Webhook validation token" without populating any value on the same page.
+ You can find the Secret Token on Zoom by navigating through Marketplace > (your Zoom Integration app) > Features > Secret Token.
+ Once you populate the Secret Token, ensure you click on "Validate" on the webhook event subscriptions in Marketplace > (your Integration app) > Features > General Features. This will validate that
your instance is capable of receiving webhook events from Zoom. For more details refer Validate your webhook endpoint.
+ As per Zoom's announcement, Zoom will sunset the verification token in October 2023, and you must use the Secret Token post October 2023. However, in this release, ServiceNow is not mandating the use of Secret
Token, and you may continue to use the verification token until October 2023. However, if you are creating new webhooks, or modify the existing webhook endpoints, or event subscriptions then a validation of the
endpoint is necessary for which the Secret Token is required.
+ For more information, refer KB1266167 Transition into using Secret Token.
#### Version 1.3.4 - March 2023
* ServiceNow supports Zoom's transition from current verification token to secret token. For more details visit, https://marketplace.zoom.us/docs/api-reference/webhook-reference/#verify-webhook-events.
* ServiceNow is planning to support the transition in a phased approach. As per the current updates from Zoom, the Verification token will be sunset on October 2023 for all users, and they must use the secret token
post October 2023. Also, Zoom has a requirement for Web hook endpoint validation starting October 2022. For more details, visit
https://marketplace.zoom.us/docs/api-reference/webhook-reference/#validate-your-webhook-endpoint.
* This requirement is mandatory for all new Web hooks created after October 2022, however, if you are using a Web hook endpoint created before October 2022, the validation isn't required unless the end point is
modified or a new event subscription is created.
* In this release, we are addressing the need for Web hook endpoint verification between ServiceNow and Zoom for seamless conference calls. The Secret Token is introduced in this release to support the same. The
secret token will not be used for verifying the Web hook events, instead will only be used to support Zoom's Web hook endpoint verification.
* We have prepared a tentative plan for this transition and the same can be found on KB1266167.
#### Version 1.3.3 - February 2023
* Fixed:
+ Restarting a meeting shows incorrect conference code.
+ Localization fixes.
#### Version 1.3.2 - November 2022
Changed: Build process improvements.
#### Version 1.3.1 - September 2022
* New: Localization support added.
* Fixed:
+ Validation token clears on upgrade.
+ Zoom Configuration is not preserved when you clone an instance.
+ Duplicate entries created for a conference participant when an invited user joins anonymously without logging in.
#### Version 1.3.2 - March 2022
* New:
+ Added support to use the 'Email' field in Zoom events related to participant's presence in the meeting.
+ Changed the attribute names to accommodate changes in the callback structure for Zoom events.
* Changed: Modified the minimum version requirement for Zoom Spoke app to 2.0.2.
* Fixed: One fix related to cache flush.
#### Version 1.2.2 - September 2021
Changed: Modified the minimum version requirement for Zoom Spoke app to 2.0.0.
#### Version 1.2.1 - June 2021
* Fixed:
+ Participants can re-join to an active conference call using the "Join Call" feature. This feature is available on the task and the Major Incident Workbench.
+ The host can add the participants if they leave an active conference call using the "Add Participant" feature.
#### Version 1.2.0 - March 2021
* Changed: Key Management Framework (KMF) plugin isn't active by default for Orlando and Paris. The change here ensures that the app loads KMF related files only when KMF is active.
* Minor fixes.
#### Version 1.1.5 - December 2020
Fixed: Unable to process the email ID with more than 40 characters.
#### Version 1.1.3 - June 2020
* Fixed:
+ Meeting Agenda is now set from conference description and Topic is set from source record display value. Previously both were set from the conference description.
+ Zoom recording links are now getting captured. In the last release, changes at the Zoom Video Communications side had resulted in broken links.
#### Version 1.1.2 - April 2020
* New:
+ Zoom meeting recording links are captured in Notify Recordings table.
+ Zoom meetings can be centrally configured to not have passwords.
+ Zoom configuration page optionally enables you to select a Workflow which is triggered when Zoom conference is created or modified.
+ A Workflow is also shipped as demo data which can be selected for above configuration. The Workflow sends SMS with Zoom meeting link to participants if a Notify Telephony connector is configured.
* Fixed: Fixed issues with error messages presented by this connector, where they were presented multiple times or were misleading.
#### Version 1.0.3 - September 2019
* Start and end a Zoom meeting directly from any task record such as incident, change request, etc. including the Major Incident Workbench.
* Manage a Zoom meeting by adding or removing participants.
* Track and report on the meeting details, such as meeting duration, and attendees, for further analysis.
| ---
title: Notify Zoom Connector release notes
description: Version history for the ITSM Notify Zoom Connector on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Notify Zoom Connector release notes
Version history for the ITSM Notify
Zoom Connector on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.9.0 - August 2025
New: Added support to capture the meeting transcript and summary provided by Zoom in ServiceNow.
#### Version 1.7.0 - May 2025
New: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the security of the data and prevents
unauthorized access.
#### Version 1.6.2 - February 2025
Fixed: Incorrect messages displayed for unauthenticated user actions.
#### Version 1.6.1 - July 2024
Fixed: Support added for adding users from different domains as participants on conference calls.
#### Version 1.6.0 - February 2024
* Fixed: Duplicate entries created in Notify participant table.
* Removed: Support for Verification Token with this release aligning with Zoom's plan to sunset verification token as of February 3, 2024. Secret Token must be mandatory for authentication. For more details, refer
KB1212919.
#### Version 1.5.0 - August 2023
* New: Support for Notify UIB plugin.
* Fixed: Webhook validation token was a mandatory field when you upgrade to Notify Zoom Connector v1.4. This field is now optional.
#### Version 1.4.0 - May 2023
* Added:
+ This release is in line with our plan to transition from Verification/Validation to Secret Token as specified in KB1266167. With this release, you can use the Secret Token as a replacement to
Verification/Validation token. You can adopt the new Secret Token based verification by populating the "Webhook secret token" on the configuration form (Notify > Zoom > Configuration) on the ServiceNow
instance and leave the "Webhook validation token" without populating any value on the same page.
+ You can find the Secret Token on Zoom by navigating through Marketplace > (your Zoom Integration app) > Features > Secret Token.
+ Once you populate the Secret Token, ensure you click on "Validate" on the webhook event subscriptions in Marketplace > (your Integration app) > Features > General Features. This will validate that
your instance is capable of receiving webhook events from Zoom. For more details refer Validate your webhook endpoint.
+ As per Zoom's announcement, Zoom will sunset the verification token in October 2023, and you must use the Secret Token post October 2023. However, in this release, ServiceNow is not mandating the use of Secret
Token, and you may continue to use the verification token until October 2023. However, if you are creating new webhooks, or modify the existing webhook endpoints, or event subscriptions then a validation of the
endpoint is necessary for which the Secret Token is required.
+ For more information, refer KB1266167 Transition into using Secret Token.
#### Version 1.3.4 - March 2023
* ServiceNow supports Zoom's transition from current verification token to secret token. For more details visit, https://marketplace.zoom.us/docs/api-reference/webhook-reference/#verify-webhook-events.
* ServiceNow is planning to support the transition in a phased approach. As per the current updates from Zoom, the Verification token will be sunset on October 2023 for all users, and they must use the secret token
post October 2023. Also, Zoom has a requirement for Web hook endpoint validation starting October 2022. For more details, visit
https://marketplace.zoom.us/docs/api-reference/webhook-reference/#validate-your-webhook-endpoint.
* This requirement is mandatory for all new Web hooks created after October 2022, however, if you are using a Web hook endpoint created before October 2022, the validation isn't required unless the end point is
modified or a new event subscription is created.
* In this release, we are addressing the need for Web hook endpoint verification between ServiceNow and Zoom for seamless conference calls. The Secret Token is introduced in this release to support the same. The
secret token will not be used for verifying the Web hook events, instead will only be used to support Zoom's Web hook endpoint verification.
* We have prepared a tentative plan for this transition and the same can be found on KB1266167.
#### Version 1.3.3 - February 2023
* Fixed:
+ Restarting a meeting shows incorrect conference code.
+ Localization fixes.
#### Version 1.3.2 - November 2022
Changed: Build process improvements.
#### Version 1.3.1 - September 2022
* New: Localization support added.
* Fixed:
+ Validation token clears on upgrade.
+ Zoom Configuration is not preserved when you clone an instance.
+ Duplicate entries created for a conference participant when an invited user joins anonymously without logging in.
#### Version 1.3.2 - March 2022
* New:
+ Added support to use the 'Email' field in Zoom events related to participant's presence in the meeting.
+ Changed the attribute names to accommodate changes in the callback structure for Zoom events.
* Changed: Modified the minimum version requirement for Zoom Spoke app to 2.0.2.
* Fixed: One fix related to cache flush.
#### Version 1.2.2 - September 2021
Changed: Modified the minimum version requirement for Zoom Spoke app to 2.0.0.
#### Version 1.2.1 - June 2021
* Fixed:
+ Participants can re-join to an active conference call using the "Join Call" feature. This feature is available on the task and the Major Incident Workbench.
+ The host can add the participants if they leave an active conference call using the "Add Participant" feature.
#### Version 1.2.0 - March 2021
* Changed: Key Management Framework (KMF) plugin isn't active by default for Orlando and Paris. The change here ensures that the app loads KMF related files only when KMF is active.
* Minor fixes.
#### Version 1.1.5 - December 2020
Fixed: Unable to process the email ID with more than 40 characters.
#### Version 1.1.3 - June 2020
* Fixed:
+ Meeting Agenda is now set from conference description and Topic is set from source record display value. Previously both were set from the conference description.
+ Zoom recording links are now getting captured. In the last release, changes at the Zoom Video Communications side had resulted in broken links.
#### Version 1.1.2 - April 2020
* New:
+ Zoom meeting recording links are captured in Notify Recordings table.
+ Zoom meetings can be centrally configured to not have passwords.
+ Zoom configuration page optionally enables you to select a Workflow which is triggered when Zoom conference is created or modified.
+ A Workflow is also shipped as demo data which can be selected for above configuration. The Workflow sends SMS with Zoom meeting link to participants if a Notify Telephony connector is configured.
* Fixed: Fixed issues with error messages presented by this connector, where they were presented multiple times or were misleading.
#### Version 1.0.3 - September 2019
* Start and end a Zoom meeting directly from any task record such as incident, change request, etc. including the Major Incident Workbench.
* Manage a Zoom meeting by adding or removing participants.
* Track and report on the meeting details, such as meeting duration, and attendees, for further analysis.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-now-assist.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-now-assist.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-now-assist.html | Now Assist for ITSM release notes | Version history for the Now Assist for ITSM on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-now-assist.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-now-assist.html"><body id="store-rn-itsm-now-assist"><main role="main"><article role="article" class="dita" id="store-rn-itsm-now-assist" aria-labelledby="title_store-rn-itsm-now-assist">
<h1 class="title topictitle1" id="title_store-rn-itsm-now-assist"><span class="ph">Now Assist for ITSM</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Now Assist for ITSM</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-now-assist__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d523789e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 10.0.0 - August 2025</dt>
<dd class="dd">New: 3rd Party (3P) model support for AI Agents. Supports Gemini, Claude, Azure and Now LLM models.</dd>
<dt class="dt dlterm">Version 9.0.3 - June 2025 (Yokohama)</dt>
<dd class="dd" id="store-rn-itsm-now-assist__latest-store-rn-itsm-now-assist">Fixed: Change risk cosmetic and NowLLM issues.</dd>
<dt class="dt dlterm">Version 8.1.0 - June 2025 (Xanadu)</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-now-assist__ul_ylz_mvm_nfc">
<li class="li">New in the Xanadu Patch 9 release:<ul class="ul" id="store-rn-itsm-now-assist__ul_kwj_rvm_nfc">
<li class="li">Available AI agents use cases Agentic workflow Description Generate post incident reviews</li>
<li class="li">Generate a post incident report of a major incident and inform the fulfiller.</li>
<li class="li">Generate change request plans and schedule Given the change request number, come up with a detailed implementation plan, test plan, backout plan, risk and impact analysis, and justification. and schedule the
change.</li>
<li class="li">Triage and categorize ITSM incidents This agentic workflow enables fulfillers to identify the category, subcategory and configuration items for an incident automatically, and link associated major incidents or known
problems.</li>
<li class="li">Notify users with Twilio</li>
<li class="li">Send text messages via SMS to recipients manually using AI agents to help improve the time required for subject matter expert response.</li>
<li class="li">Investigate and resolve ITSM incidents</li>
<li class="li">This agentic workflow enables fulfillers to investigate and resolve ITSM incidents. The workflow will check for related catalog items, knowledge articles, and similar resolved incidents to generate resolution steps for
the incident. Manage Microsoft 365 group members</li>
<li class="li">Add or remove users and emails from an Microsoft 365 distribution list (DL) or email list to ensure the right individuals receive important communications and updates.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 9.0.1 - May 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-now-assist__ul_ahb_q1z_ffc">
<li class="li">Identify the category, subcategory, and configuration item for a given incident automatically using a team of AI agents in the Triage and categorize ITSM incidents agentic workflow.</li>
<li class="li">Get recommendations to resolve incidents by using a team of AI agents for catalog, knowledge, and past incidents in the Investigate and resolve ITSM incidents agentic workflow.</li>
<li class="li">Manage Microsoft 365 group members using AI agents in the Manage Microsoft 365 group members agentic workflow.</li>
<li class="li">Generate the Risk and impact analysis and the Justification fields using the AI agents in the Generate change request plans agentic workflow.</li>
</ul></li>
<li class="li">Changed in this release:<ul class="ul" id="store-rn-itsm-now-assist__ul_sh2_r1z_ffc">
<li class="li">The Categorize incidents use case has been renamed to the Triage and categorize ITSM incidents agentic workflow.</li>
<li class="li">The following AI agents have been added to the workflow: <ul class="ul" id="store-rn-itsm-now-assist__ul_w4p_q1z_ffc">
<li class="li">Link major incident AI agent</li>
<li class="li">Link incident to problem AI agent</li>
</ul>
</li>
<li class="li">The Incident categorize AI agent has been renamed to Categorize incident AI agent.</li>
<li class="li">The term use case is replaced with the term agentic workflow. For example, the Notify users with Twilio use case is now referred to as the Notify users with Twilio agentic workflow.</li>
<li class="li">The naming of the AI agents has changed. For example, Twilio SMS texter has been renamed to Twilio SMS texter AI agent.</li>
</ul></li>
<li class="li">Using Now Assist for ITSM skills:<ul class="ul" id="store-rn-itsm-now-assist__ul_npn_t1z_ffc">
<li class="li">New:<ul class="ul" id="store-rn-itsm-now-assist__ul_icv_t1z_ffc">
<li class="li">Suggested steps generation skill to suggest next steps for resolution by analyzing clusters of similar closed and resolved incidents.</li>
<li class="li">Attachment summarization to include contextually relevant data from transcribed JPEG and PNG attachments on all incident summaries.</li>
<li class="li">Sentiment analysis to analyze sentiment of the requester with respect to an incident and understand the sentiment reasoning, trend and score to take informed decision.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.0.0 - March 2025</dt>
<dd class="dd">
<div class="p">
<ul class="ul" id="store-rn-itsm-now-assist__ul_prv_4mx_42c">
<li class="li">New in the Yokohama Patch 1 release:<ul class="ul" id="store-rn-itsm-now-assist__ul_lrh_fnx_42c">
<li class="li">Using ITSM AI Agent Collection<ul class="ul" id="store-rn-itsm-now-assist__ul_hxb_wmx_42c">
<li class="li">Use ITSM AI Agent Collection to boost productivity, and autonomously resolve business tasks.</li>
</ul></li>
<li class="li">Available AI agents use cases<ul class="ul" id="store-rn-itsm-now-assist__ul_uwv_wmx_42c">
<li class="li">Post-incident reporting<ul class="ul" id="store-rn-itsm-now-assist__ul_inv_xmx_42c">
<li class="li">Enhance IT productivity during major incidents by minimizing the time required to generate post-incident reviews using AI agents. This process helps improve communication and avoid outages.</li>
</ul></li>
<li class="li">Change request planning<ul class="ul" id="store-rn-itsm-now-assist__ul_zqk_ymx_42c">
<li class="li">Enhance IT productivity and help decrease the time to schedule change and manage change risk using AI agents. These AI agents can look up similar changes, generate implementation, back out, and test plans to
manage change effectively.</li>
</ul></li>
<li class="li">Incident categorizing<ul class="ul" id="store-rn-itsm-now-assist__ul_v24_1nx_42c">
<li class="li">Autonomously recommend incident categorization using AI agents. The AI agent assigns a category, subcategory, and a configuration item (CI) to incidents based on the incident description. The assigned CI is
also based on callers associated with that item.</li>
</ul></li>
<li class="li">Twilio texting<ul class="ul" id="store-rn-itsm-now-assist__ul_lcs_1nx_42c">
<li class="li">Send text messages via SMS to recipients manually using AI agents to help improve the time required for subject matter expert response.</li>
</ul></li>
</ul></li>
</ul></li>
</ul>
</div>
</dd>
<dt class="dt dlterm">Version 6.1.3 - March 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-now-assist__ul_t24_bnx_42c">
<li class="li">New in the Xanadu Patch 7 release:<ul class="ul" id="store-rn-itsm-now-assist__ul_sjh_cnx_42c">
<li class="li">Using ITSM AI Agent Collection<ul class="ul" id="store-rn-itsm-now-assist__ul_bxj_cnx_42c">
<li class="li">Use ITSM AI Agent Collection to boost productivity, and autonomously resolve business tasks.</li>
</ul></li>
<li class="li">Available AI agents use cases<ul class="ul" id="store-rn-itsm-now-assist__ul_cvy_cnx_42c">
<li class="li">Post-incident reporting<ul class="ul" id="store-rn-itsm-now-assist__ul_acw_2nx_42c">
<li class="li">Enhance IT productivity during major incidents by minimizing the time required to generate post-incident reviews using AI agents. This process helps improve communication and avoid outages.</li>
</ul></li>
</ul></li>
<li class="li">Change request planning<ul class="ul" id="store-rn-itsm-now-assist__ul_l5j_gnx_42c">
<li class="li">Enhance IT productivity and help decrease the time to schedule change and manage change risk using AI agents. These AI agents can look up similar changes, generate implementation, back out, and test plans to manage
change effectively.</li>
</ul></li>
<li class="li">Incident categorizing<ul class="ul" id="store-rn-itsm-now-assist__ul_it5_gnx_42c">
<li class="li">Autonomously recommend incident categorization using AI agents. The AI agent assigns a category, subcategory, and a configuration item (CI) to incidents based on the incident description. The assigned CI is also
based on callers associated with that item.</li>
</ul></li>
<li class="li">Twilio texting<ul class="ul" id="store-rn-itsm-now-assist__ul_e2b_hnx_42c">
<li class="li">Send text messages via SMS to recipients manually using AI agents to help improve the time required for subject matter expert response.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 7.0.2 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Email reply recommendations - Get recommendations for email responses that agents can review and send to users. Agents can also get email template and content edit recommendations.</li>
<li class="li">Incident deflection with Now Assist - Reduce the number of incidents to be resolved by deflecting issues with self-service in a ServiceNow portal</li>
<li class="li">Changed<ul class="ul">
<li class="li">Customize change risk skill - Efficiently explain the risk of a change request by adding custom input fields to the following input tables: <ul class="ul">
<li class="li">Change request</li>
<li class="li">Past similar change request</li>
<li class="li">Incident caused by change</li>
</ul>
</li>
<li class="li">Refine the explanation to a change risk by shortening or lengthening a response .</li>
<li class="li">Use risk assessment values as an input to explain the risk of a change request.</li>
</ul>
</li>
<li class="li">Improvements to Service Disruptions and Escalate IT Ticket VA topics to provide latest status via LLM generated response</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Incident and change request summarizations - Updated user interface to be more intuitive. The new interface is available in Service Operations Workspace and in the Core UI.</li>
<li class="li">Knowledge Generation - Display knowledge article templates that can be used to create articles by using a system property. In earlier releases, the templates were displayed by default.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 6.0.5 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Change request <ul class="ul">
<li class="li">Risk rating explanation for a change request</li>
<li class="li">Summarization improvements to include additional details, such as affected CIs and impacted services</li>
</ul>
</li>
<li class="li">Incident <ul class="ul">
<li class="li">Ask questions about an incident by using the Now Assist panel</li>
<li class="li">On-demand incident resolution notes using Now Assist context menu</li>
<li class="li">Summarization improvements to include additional details, such as SLAs, affected CIs and impacted services, and child incidents</li>
</ul>
</li>
<li class="li">Proactive actionable ITSM Virtual Agent notifications</li>
</ul>
</li>
<li class="li">Changed: Resolution notes generation skill improvements to show root cause and resolution steps taken (for upgrade customers)</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.8 - November 2024</dt>
<dd class="dd">Changed: Remove Min Word count applicability check for record summary Remove Min Word count for Change Summarization.</dd>
<dt class="dt dlterm">Version 5.0.4 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Knowledge creation from a group of similar incidents Now Assist Virtual Agent integrated with Slack AI Search integrated with Recommended Actions in Service Operations Workspace Change request summarization Task
Intelligence for similar incidents in Service Operations Workspace Live agent chat reply recommendations Sidebar chat summarization</li>
<li class="li">Fixed: few translation messages Honored domain separation for Resolution skill</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.4 - July 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-now-assist__ul_u5f_21n_zbc">
<li class="li">For instances using domain separation, fixed issue in child domains where the incident created from chat interaction was not populating the short description and description fields.</li>
<li class="li">Resolved the issue where resolution notes skill was not honoring visibility conditions for domain separation.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.3 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Unable to edit/customize Now Assist resolve action in UI16</li>
<li class="li">Creating a New Incident to Resolve fails to create an Incident</li>
<li class="li">Conditional check to use ProblemModalUIHelpers</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.5 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Unable to edit/customize Now Assist resolve action in UI16</li>
<li class="li">Creating a New Incident to Resolve fails to create an Incident</li>
<li class="li">Work note field value not saved when incident has minimum word count</li>
<li class="li">Conditional check to use ProblemModalUIHelpers</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.1 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Knowledge generation based on resolved incident</li>
<li class="li">LLM-based Virtual Agent topic templates <ul class="ul">
<li class="li">Service Disruptions</li>
<li class="li">Escalate IT Ticket</li>
<li class="li">Check IT Ticket Status</li>
<li class="li">Open IT Ticket</li>
<li class="li">Reset Password</li>
<li class="li">Change Password</li>
<li class="li">Unlock Account</li>
</ul>
</li>
<li class="li">Chat Summarization<ul class="ul">
<li class="li">Added support for configuration of input portals for chat summarization</li>
<li class="li">Enabled live agent to live agent summarization</li>
<li class="li">Added chat summarization trigger when using create incident quick action</li>
</ul>
</li>
<li class="li">Incident Summarization configuration - Allow ability to include below additional inputs for summarization <ul class="ul">
<li class="li">Service Level Agreement</li>
<li class="li">Affected CIs and Impacted Services</li>
<li class="li">Child Incidents</li>
</ul>
</li>
<li class="li">Prompt Management - Provide out-of-the-box prompt headers that can be included when adding additional fields for incident summarization</li>
<li class="li">Skills visibility and access configurations based on condition builder and user roles</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Priority field added as a default input for incident summarization</li>
<li class="li">Incident summarization can now be triggered on closed state</li>
<li class="li">Exclude previously generated summaries in worknotes/comments during new summarization</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.2 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Role attribution support to tag worknotes or comments by persona (agent, user, or system)</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Issues with inconsistent AI icon display on fields generated by Now Assist</li>
<li class="li">Issue of AI-generated short description and description fields not being saved for saved incidents created from chat interactions</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.3 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Incident summarization trigger when an incident is saved during reassignments</li>
<li class="li">Chat summarization on incident creation</li>
<li class="li">Knowledge base generation from an incident (Innovation Lab)</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Resolved minor script errors</li>
<li class="li">Minor adjustments to error messages to be consistent</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - September 2023</dt>
<dd class="dd">
<p class="p">Supercharge your ITSM workflows with Generative AI capabilities for Incident Management.</p>
<div class="p">
<ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Chat summarization for an interaction</li>
<li class="li">Incident summarization</li>
<li class="li">Resolution notes generation for an incident</li>
<li class="li">Now Assist panel for incident and interaction</li>
</ul></li>
</ul>
</div>
<p class="p">Note: To use Now assist for ITSM capabilities on Service Operations Workspace, upgrade to or download the Service Operations Workspace 3.1.0 version.</p>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-now-assist.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-now-assist.html\"><body id=\"store-rn-itsm-now-assist\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-now-assist\" aria-labelledby=\"title_store-rn-itsm-now-assist\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-now-assist\"><span class=\"ph\">Now Assist for ITSM</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist for ITSM</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-now-assist__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d523789e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 10.0.0 - August 2025</dt>\n <dd class=\"dd\">New: 3rd Party (3P) model support for AI Agents. Supports Gemini, Claude, Azure and Now LLM models.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.3 - June 2025 (Yokohama)</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-now-assist__latest-store-rn-itsm-now-assist\">Fixed: Change risk cosmetic and NowLLM issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.0 - June 2025 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_ylz_mvm_nfc\">\n <li class=\"li\">New in the Xanadu Patch 9 release:<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_kwj_rvm_nfc\">\n <li class=\"li\">Available AI agents use cases Agentic workflow Description Generate post incident reviews</li>\n <li class=\"li\">Generate a post incident report of a major incident and inform the fulfiller.</li>\n <li class=\"li\">Generate change request plans and schedule Given the change request number, come up with a detailed implementation plan, test plan, backout plan, risk and impact analysis, and justification. and schedule the\n change.</li>\n <li class=\"li\">Triage and categorize ITSM incidents This agentic workflow enables fulfillers to identify the category, subcategory and configuration items for an incident automatically, and link associated major incidents or known\n problems.</li>\n <li class=\"li\">Notify users with Twilio</li>\n <li class=\"li\">Send text messages via SMS to recipients manually using AI agents to help improve the time required for subject matter expert response.</li>\n <li class=\"li\">Investigate and resolve ITSM incidents</li>\n <li class=\"li\">This agentic workflow enables fulfillers to investigate and resolve ITSM incidents. The workflow will check for related catalog items, knowledge articles, and similar resolved incidents to generate resolution steps for\n the incident. Manage Microsoft 365 group members</li>\n <li class=\"li\">Add or remove users and emails from an Microsoft 365 distribution list (DL) or email list to ensure the right individuals receive important communications and updates.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.1 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_ahb_q1z_ffc\">\n <li class=\"li\">Identify the category, subcategory, and configuration item for a given incident automatically using a team of AI agents in the Triage and categorize ITSM incidents agentic workflow.</li>\n <li class=\"li\">Get recommendations to resolve incidents by using a team of AI agents for catalog, knowledge, and past incidents in the Investigate and resolve ITSM incidents agentic workflow.</li>\n <li class=\"li\">Manage Microsoft 365 group members using AI agents in the Manage Microsoft 365 group members agentic workflow.</li>\n <li class=\"li\">Generate the Risk and impact analysis and the Justification fields using the AI agents in the Generate change request plans agentic workflow.</li>\n </ul></li>\n <li class=\"li\">Changed in this release:<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_sh2_r1z_ffc\">\n <li class=\"li\">The Categorize incidents use case has been renamed to the Triage and categorize ITSM incidents agentic workflow.</li>\n <li class=\"li\">The following AI agents have been added to the workflow: <ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_w4p_q1z_ffc\">\n <li class=\"li\">Link major incident AI agent</li>\n <li class=\"li\">Link incident to problem AI agent</li>\n </ul>\n </li>\n <li class=\"li\">The Incident categorize AI agent has been renamed to Categorize incident AI agent.</li>\n <li class=\"li\">The term use case is replaced with the term agentic workflow. For example, the Notify users with Twilio use case is now referred to as the Notify users with Twilio agentic workflow.</li>\n <li class=\"li\">The naming of the AI agents has changed. For example, Twilio SMS texter has been renamed to Twilio SMS texter AI agent.</li>\n </ul></li>\n <li class=\"li\">Using Now Assist for ITSM skills:<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_npn_t1z_ffc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_icv_t1z_ffc\">\n <li class=\"li\">Suggested steps generation skill to suggest next steps for resolution by analyzing clusters of similar closed and resolved incidents.</li>\n <li class=\"li\">Attachment summarization to include contextually relevant data from transcribed JPEG and PNG attachments on all incident summaries.</li>\n <li class=\"li\">Sentiment analysis to analyze sentiment of the requester with respect to an incident and understand the sentiment reasoning, trend and score to take informed decision.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.0 - March 2025</dt>\n <dd class=\"dd\">\n <div class=\"p\">\n <ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_prv_4mx_42c\">\n <li class=\"li\">New in the Yokohama Patch 1 release:<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_lrh_fnx_42c\">\n <li class=\"li\">Using ITSM AI Agent Collection<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_hxb_wmx_42c\">\n <li class=\"li\">Use ITSM AI Agent Collection to boost productivity, and autonomously resolve business tasks.</li>\n </ul></li>\n <li class=\"li\">Available AI agents use cases<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_uwv_wmx_42c\">\n <li class=\"li\">Post-incident reporting<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_inv_xmx_42c\">\n <li class=\"li\">Enhance IT productivity during major incidents by minimizing the time required to generate post-incident reviews using AI agents. This process helps improve communication and avoid outages.</li>\n </ul></li>\n <li class=\"li\">Change request planning<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_zqk_ymx_42c\">\n <li class=\"li\">Enhance IT productivity and help decrease the time to schedule change and manage change risk using AI agents. These AI agents can look up similar changes, generate implementation, back out, and test plans to\n manage change effectively.</li>\n </ul></li>\n <li class=\"li\">Incident categorizing<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_v24_1nx_42c\">\n <li class=\"li\">Autonomously recommend incident categorization using AI agents. The AI agent assigns a category, subcategory, and a configuration item (CI) to incidents based on the incident description. The assigned CI is\n also based on callers associated with that item.</li>\n </ul></li>\n <li class=\"li\">Twilio texting<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_lcs_1nx_42c\">\n <li class=\"li\">Send text messages via SMS to recipients manually using AI agents to help improve the time required for subject matter expert response.</li>\n </ul></li>\n </ul></li>\n </ul></li>\n </ul>\n </div>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.3 - March 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_t24_bnx_42c\">\n <li class=\"li\">New in the Xanadu Patch 7 release:<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_sjh_cnx_42c\">\n <li class=\"li\">Using ITSM AI Agent Collection<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_bxj_cnx_42c\">\n <li class=\"li\">Use ITSM AI Agent Collection to boost productivity, and autonomously resolve business tasks.</li>\n </ul></li>\n <li class=\"li\">Available AI agents use cases<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_cvy_cnx_42c\">\n <li class=\"li\">Post-incident reporting<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_acw_2nx_42c\">\n <li class=\"li\">Enhance IT productivity during major incidents by minimizing the time required to generate post-incident reviews using AI agents. This process helps improve communication and avoid outages.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Change request planning<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_l5j_gnx_42c\">\n <li class=\"li\">Enhance IT productivity and help decrease the time to schedule change and manage change risk using AI agents. These AI agents can look up similar changes, generate implementation, back out, and test plans to manage\n change effectively.</li>\n </ul></li>\n <li class=\"li\">Incident categorizing<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_it5_gnx_42c\">\n <li class=\"li\">Autonomously recommend incident categorization using AI agents. The AI agent assigns a category, subcategory, and a configuration item (CI) to incidents based on the incident description. The assigned CI is also\n based on callers associated with that item.</li>\n </ul></li>\n <li class=\"li\">Twilio texting<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_e2b_hnx_42c\">\n <li class=\"li\">Send text messages via SMS to recipients manually using AI agents to help improve the time required for subject matter expert response.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.2 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Email reply recommendations - Get recommendations for email responses that agents can review and send to users. Agents can also get email template and content edit recommendations.</li>\n <li class=\"li\">Incident deflection with Now Assist - Reduce the number of incidents to be resolved by deflecting issues with self-service in a ServiceNow portal</li>\n <li class=\"li\">Changed<ul class=\"ul\">\n <li class=\"li\">Customize change risk skill - Efficiently explain the risk of a change request by adding custom input fields to the following input tables: <ul class=\"ul\">\n <li class=\"li\">Change request</li>\n <li class=\"li\">Past similar change request</li>\n <li class=\"li\">Incident caused by change</li>\n </ul>\n </li>\n <li class=\"li\">Refine the explanation to a change risk by shortening or lengthening a response .</li>\n <li class=\"li\">Use risk assessment values as an input to explain the risk of a change request.</li>\n </ul>\n </li>\n <li class=\"li\">Improvements to Service Disruptions and Escalate IT Ticket VA topics to provide latest status via LLM generated response</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Incident and change request summarizations - Updated user interface to be more intuitive. The new interface is available in Service Operations Workspace and in the Core UI.</li>\n <li class=\"li\">Knowledge Generation - Display knowledge article templates that can be used to create articles by using a system property. In earlier releases, the templates were displayed by default.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.5 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Change request <ul class=\"ul\">\n <li class=\"li\">Risk rating explanation for a change request</li>\n <li class=\"li\">Summarization improvements to include additional details, such as affected CIs and impacted services</li>\n </ul>\n </li>\n <li class=\"li\">Incident <ul class=\"ul\">\n <li class=\"li\">Ask questions about an incident by using the Now Assist panel</li>\n <li class=\"li\">On-demand incident resolution notes using Now Assist context menu</li>\n <li class=\"li\">Summarization improvements to include additional details, such as SLAs, affected CIs and impacted services, and child incidents</li>\n </ul>\n </li>\n <li class=\"li\">Proactive actionable ITSM Virtual Agent notifications</li>\n </ul>\n </li>\n <li class=\"li\">Changed: Resolution notes generation skill improvements to show root cause and resolution steps taken (for upgrade customers)</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.8 - November 2024</dt>\n <dd class=\"dd\">Changed: Remove Min Word count applicability check for record summary Remove Min Word count for Change Summarization.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.4 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Knowledge creation from a group of similar incidents Now Assist Virtual Agent integrated with Slack AI Search integrated with Recommended Actions in Service Operations Workspace Change request summarization Task\n Intelligence for similar incidents in Service Operations Workspace Live agent chat reply recommendations Sidebar chat summarization</li>\n <li class=\"li\">Fixed: few translation messages Honored domain separation for Resolution skill</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.4 - July 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-now-assist__ul_u5f_21n_zbc\">\n <li class=\"li\">For instances using domain separation, fixed issue in child domains where the incident created from chat interaction was not populating the short description and description fields.</li>\n <li class=\"li\">Resolved the issue where resolution notes skill was not honoring visibility conditions for domain separation.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.3 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Unable to edit/customize Now Assist resolve action in UI16</li>\n <li class=\"li\">Creating a New Incident to Resolve fails to create an Incident</li>\n <li class=\"li\">Conditional check to use ProblemModalUIHelpers</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.5 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Unable to edit/customize Now Assist resolve action in UI16</li>\n <li class=\"li\">Creating a New Incident to Resolve fails to create an Incident</li>\n <li class=\"li\">Work note field value not saved when incident has minimum word count</li>\n <li class=\"li\">Conditional check to use ProblemModalUIHelpers</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Knowledge generation based on resolved incident</li>\n <li class=\"li\">LLM-based Virtual Agent topic templates <ul class=\"ul\">\n <li class=\"li\">Service Disruptions</li>\n <li class=\"li\">Escalate IT Ticket</li>\n <li class=\"li\">Check IT Ticket Status</li>\n <li class=\"li\">Open IT Ticket</li>\n <li class=\"li\">Reset Password</li>\n <li class=\"li\">Change Password</li>\n <li class=\"li\">Unlock Account</li>\n </ul>\n </li>\n <li class=\"li\">Chat Summarization<ul class=\"ul\">\n <li class=\"li\">Added support for configuration of input portals for chat summarization</li>\n <li class=\"li\">Enabled live agent to live agent summarization</li>\n <li class=\"li\">Added chat summarization trigger when using create incident quick action</li>\n </ul>\n </li>\n <li class=\"li\">Incident Summarization configuration - Allow ability to include below additional inputs for summarization <ul class=\"ul\">\n <li class=\"li\">Service Level Agreement</li>\n <li class=\"li\">Affected CIs and Impacted Services</li>\n <li class=\"li\">Child Incidents</li>\n </ul>\n </li>\n <li class=\"li\">Prompt Management - Provide out-of-the-box prompt headers that can be included when adding additional fields for incident summarization</li>\n <li class=\"li\">Skills visibility and access configurations based on condition builder and user roles</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Priority field added as a default input for incident summarization</li>\n <li class=\"li\">Incident summarization can now be triggered on closed state</li>\n <li class=\"li\">Exclude previously generated summaries in worknotes/comments during new summarization</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.2 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Role attribution support to tag worknotes or comments by persona (agent, user, or system)</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Issues with inconsistent AI icon display on fields generated by Now Assist</li>\n <li class=\"li\">Issue of AI-generated short description and description fields not being saved for saved incidents created from chat interactions</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.3 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Incident summarization trigger when an incident is saved during reassignments</li>\n <li class=\"li\">Chat summarization on incident creation</li>\n <li class=\"li\">Knowledge base generation from an incident (Innovation Lab)</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Resolved minor script errors</li>\n <li class=\"li\">Minor adjustments to error messages to be consistent</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - September 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">Supercharge your ITSM workflows with Generative AI capabilities for Incident Management.</p>\n <div class=\"p\">\n <ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Chat summarization for an interaction</li>\n <li class=\"li\">Incident summarization</li>\n <li class=\"li\">Resolution notes generation for an incident</li>\n <li class=\"li\">Now Assist panel for incident and interaction</li>\n </ul></li>\n </ul>\n </div>\n <p class=\"p\">Note: To use Now assist for ITSM capabilities on Service Operations Workspace, upgrade to or download the Service Operations Workspace 3.1.0 version.</p>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Now Assist for ITSM release notes
Version history for the Now Assist for ITSM on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.0 - August 2025
New: 3rd Party (3P) model support for AI Agents. Supports Gemini, Claude, Azure and Now LLM models.
#### Version 9.0.3 - June 2025 (Yokohama)
Fixed: Change risk cosmetic and NowLLM issues.
#### Version 8.1.0 - June 2025 (Xanadu)
* New in the Xanadu Patch 9 release:
+ Available AI agents use cases Agentic workflow Description Generate post incident reviews
+ Generate a post incident report of a major incident and inform the fulfiller.
+ Generate change request plans and schedule Given the change request number, come up with a detailed implementation plan, test plan, backout plan, risk and impact analysis, and justification. and schedule the
change.
+ Triage and categorize ITSM incidents This agentic workflow enables fulfillers to identify the category, subcategory and configuration items for an incident automatically, and link associated major incidents or known
problems.
+ Notify users with Twilio
+ Send text messages via SMS to recipients manually using AI agents to help improve the time required for subject matter expert response.
+ Investigate and resolve ITSM incidents
+ This agentic workflow enables fulfillers to investigate and resolve ITSM incidents. The workflow will check for related catalog items, knowledge articles, and similar resolved incidents to generate resolution steps for
the incident. Manage Microsoft 365 group members
+ Add or remove users and emails from an Microsoft 365 distribution list (DL) or email list to ensure the right individuals receive important communications and updates.
#### Version 9.0.1 - May 2025
* New:
+ Identify the category, subcategory, and configuration item for a given incident automatically using a team of AI agents in the Triage and categorize ITSM incidents agentic workflow.
+ Get recommendations to resolve incidents by using a team of AI agents for catalog, knowledge, and past incidents in the Investigate and resolve ITSM incidents agentic workflow.
+ Manage Microsoft 365 group members using AI agents in the Manage Microsoft 365 group members agentic workflow.
+ Generate the Risk and impact analysis and the Justification fields using the AI agents in the Generate change request plans agentic workflow.
* Changed in this release:
+ The Categorize incidents use case has been renamed to the Triage and categorize ITSM incidents agentic workflow.
+ The following AI agents have been added to the workflow:
- Link major incident AI agent
- Link incident to problem AI agent
+ The Incident categorize AI agent has been renamed to Categorize incident AI agent.
+ The term use case is replaced with the term agentic workflow. For example, the Notify users with Twilio use case is now referred to as the Notify users with Twilio agentic workflow.
+ The naming of the AI agents has changed. For example, Twilio SMS texter has been renamed to Twilio SMS texter AI agent.
* Using Now Assist for ITSM skills:
+ New:
- Suggested steps generation skill to suggest next steps for resolution by analyzing clusters of similar closed and resolved incidents.
- Attachment summarization to include contextually relevant data from transcribed JPEG and PNG attachments on all incident summaries.
- Sentiment analysis to analyze sentiment of the requester with respect to an incident and understand the sentiment reasoning, trend and score to take informed decision.
#### Version 8.0.0 - March 2025
* New in the Yokohama Patch 1 release:
+ Using ITSM AI Agent Collection
- Use ITSM AI Agent Collection to boost productivity, and autonomously resolve business tasks.
+ Available AI agents use cases
- Post-incident reporting
* Enhance IT productivity during major incidents by minimizing the time required to generate post-incident reviews using AI agents. This process helps improve communication and avoid outages.
- Change request planning
* Enhance IT productivity and help decrease the time to schedule change and manage change risk using AI agents. These AI agents can look up similar changes, generate implementation, back out, and test plans to
manage change effectively.
- Incident categorizing
* Autonomously recommend incident categorization using AI agents. The AI agent assigns a category, subcategory, and a configuration item (CI) to incidents based on the incident description. The assigned CI is
also based on callers associated with that item.
- Twilio texting
* Send text messages via SMS to recipients manually using AI agents to help improve the time required for subject matter expert response.
#### Version 6.1.3 - March 2025
* New in the Xanadu Patch 7 release:
+ Using ITSM AI Agent Collection
- Use ITSM AI Agent Collection to boost productivity, and autonomously resolve business tasks.
+ Available AI agents use cases
- Post-incident reporting
* Enhance IT productivity during major incidents by minimizing the time required to generate post-incident reviews using AI agents. This process helps improve communication and avoid outages.
+ Change request planning
- Enhance IT productivity and help decrease the time to schedule change and manage change risk using AI agents. These AI agents can look up similar changes, generate implementation, back out, and test plans to manage
change effectively.
+ Incident categorizing
- Autonomously recommend incident categorization using AI agents. The AI agent assigns a category, subcategory, and a configuration item (CI) to incidents based on the incident description. The assigned CI is also
based on callers associated with that item.
+ Twilio texting
- Send text messages via SMS to recipients manually using AI agents to help improve the time required for subject matter expert response.
#### Version 7.0.2 - February 2025
* New:
+ Email reply recommendations - Get recommendations for email responses that agents can review and send to users. Agents can also get email template and content edit recommendations.
+ Incident deflection with Now Assist - Reduce the number of incidents to be resolved by deflecting issues with self-service in a ServiceNow portal
+ Changed
- Customize change risk skill - Efficiently explain the risk of a change request by adding custom input fields to the following input tables:
* Change request
* Past similar change request
* Incident caused by change
- Refine the explanation to a change risk by shortening or lengthening a response .
- Use risk assessment values as an input to explain the risk of a change request.
+ Improvements to Service Disruptions and Escalate IT Ticket VA topics to provide latest status via LLM generated response
* Changed:
+ Incident and change request summarizations - Updated user interface to be more intuitive. The new interface is available in Service Operations Workspace and in the Core UI.
+ Knowledge Generation - Display knowledge article templates that can be used to create articles by using a system property. In earlier releases, the templates were displayed by default.
#### Version 6.0.5 - November 2024
* New:
+ Change request
- Risk rating explanation for a change request
- Summarization improvements to include additional details, such as affected CIs and impacted services
+ Incident
- Ask questions about an incident by using the Now Assist panel
- On-demand incident resolution notes using Now Assist context menu
- Summarization improvements to include additional details, such as SLAs, affected CIs and impacted services, and child incidents
+ Proactive actionable ITSM Virtual Agent notifications
* Changed: Resolution notes generation skill improvements to show root cause and resolution steps taken (for upgrade customers)
#### Version 5.0.8 - November 2024
Changed: Remove Min Word count applicability check for record summary Remove Min Word count for Change Summarization.
#### Version 5.0.4 - August 2024
* New: Knowledge creation from a group of similar incidents Now Assist Virtual Agent integrated with Slack AI Search integrated with Recommended Actions in Service Operations Workspace Change request summarization Task
Intelligence for similar incidents in Service Operations Workspace Live agent chat reply recommendations Sidebar chat summarization
* Fixed: few translation messages Honored domain separation for Resolution skill
#### Version 4.0.4 - July 2024
* Fixed:
+ For instances using domain separation, fixed issue in child domains where the incident created from chat interaction was not populating the short description and description fields.
+ Resolved the issue where resolution notes skill was not honoring visibility conditions for domain separation.
#### Version 4.0.3 - June 2024
* Fixed:
+ Unable to edit/customize Now Assist resolve action in UI16
+ Creating a New Incident to Resolve fails to create an Incident
+ Conditional check to use ProblemModalUIHelpers
#### Version 3.1.5 - June 2024
* Fixed:
+ Unable to edit/customize Now Assist resolve action in UI16
+ Creating a New Incident to Resolve fails to create an Incident
+ Work note field value not saved when incident has minimum word count
+ Conditional check to use ProblemModalUIHelpers
#### Version 4.0.1 - May 2024
* New:
+ Knowledge generation based on resolved incident
+ LLM-based Virtual Agent topic templates
- Service Disruptions
- Escalate IT Ticket
- Check IT Ticket Status
- Open IT Ticket
- Reset Password
- Change Password
- Unlock Account
+ Chat Summarization
- Added support for configuration of input portals for chat summarization
- Enabled live agent to live agent summarization
- Added chat summarization trigger when using create incident quick action
+ Incident Summarization configuration - Allow ability to include below additional inputs for summarization
- Service Level Agreement
- Affected CIs and Impacted Services
- Child Incidents
+ Prompt Management - Provide out-of-the-box prompt headers that can be included when adding additional fields for incident summarization
+ Skills visibility and access configurations based on condition builder and user roles
* Changed:
+ Priority field added as a default input for incident summarization
+ Incident summarization can now be triggered on closed state
+ Exclude previously generated summaries in worknotes/comments during new summarization
#### Version 3.1.2 - February 2024
* New: Role attribution support to tag worknotes or comments by persona (agent, user, or system)
* Fixed:
+ Issues with inconsistent AI icon display on fields generated by Now Assist
+ Issue of AI-generated short description and description fields not being saved for saved incidents created from chat interactions
#### Version 3.0.3 - November 2023
* New:
+ Incident summarization trigger when an incident is saved during reassignments
+ Chat summarization on incident creation
+ Knowledge base generation from an incident (Innovation Lab)
* Fixed:
+ Resolved minor script errors
+ Minor adjustments to error messages to be consistent
#### Version 2.0.2 - September 2023
Supercharge your ITSM workflows with Generative AI capabilities for Incident Management.
* New
+ Chat summarization for an interaction
+ Incident summarization
+ Resolution notes generation for an incident
+ Now Assist panel for incident and interaction
Note: To use Now assist for ITSM capabilities on Service Operations Workspace, upgrade to or download the Service Operations Workspace 3.1.0 version.
| ---
title: Now Assist for ITSM release notes
description: Version history for the Now Assist for ITSM on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Now Assist for ITSM release notes
Version history for the Now Assist for ITSM on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.0 - August 2025
New: 3rd Party (3P) model support for AI Agents. Supports Gemini, Claude, Azure and Now LLM models.
#### Version 9.0.3 - June 2025 (Yokohama)
Fixed: Change risk cosmetic and NowLLM issues.
#### Version 8.1.0 - June 2025 (Xanadu)
* New in the Xanadu Patch 9 release:
+ Available AI agents use cases Agentic workflow Description Generate post incident reviews
+ Generate a post incident report of a major incident and inform the fulfiller.
+ Generate change request plans and schedule Given the change request number, come up with a detailed implementation plan, test plan, backout plan, risk and impact analysis, and justification. and schedule the
change.
+ Triage and categorize ITSM incidents This agentic workflow enables fulfillers to identify the category, subcategory and configuration items for an incident automatically, and link associated major incidents or known
problems.
+ Notify users with Twilio
+ Send text messages via SMS to recipients manually using AI agents to help improve the time required for subject matter expert response.
+ Investigate and resolve ITSM incidents
+ This agentic workflow enables fulfillers to investigate and resolve ITSM incidents. The workflow will check for related catalog items, knowledge articles, and similar resolved incidents to generate resolution steps for
the incident. Manage Microsoft 365 group members
+ Add or remove users and emails from an Microsoft 365 distribution list (DL) or email list to ensure the right individuals receive important communications and updates.
#### Version 9.0.1 - May 2025
* New:
+ Identify the category, subcategory, and configuration item for a given incident automatically using a team of AI agents in the Triage and categorize ITSM incidents agentic workflow.
+ Get recommendations to resolve incidents by using a team of AI agents for catalog, knowledge, and past incidents in the Investigate and resolve ITSM incidents agentic workflow.
+ Manage Microsoft 365 group members using AI agents in the Manage Microsoft 365 group members agentic workflow.
+ Generate the Risk and impact analysis and the Justification fields using the AI agents in the Generate change request plans agentic workflow.
* Changed in this release:
+ The Categorize incidents use case has been renamed to the Triage and categorize ITSM incidents agentic workflow.
+ The following AI agents have been added to the workflow:
- Link major incident AI agent
- Link incident to problem AI agent
+ The Incident categorize AI agent has been renamed to Categorize incident AI agent.
+ The term use case is replaced with the term agentic workflow. For example, the Notify users with Twilio use case is now referred to as the Notify users with Twilio agentic workflow.
+ The naming of the AI agents has changed. For example, Twilio SMS texter has been renamed to Twilio SMS texter AI agent.
* Using Now Assist for ITSM skills:
+ New:
- Suggested steps generation skill to suggest next steps for resolution by analyzing clusters of similar closed and resolved incidents.
- Attachment summarization to include contextually relevant data from transcribed JPEG and PNG attachments on all incident summaries.
- Sentiment analysis to analyze sentiment of the requester with respect to an incident and understand the sentiment reasoning, trend and score to take informed decision.
#### Version 8.0.0 - March 2025
* New in the Yokohama Patch 1 release:
+ Using ITSM AI Agent Collection
- Use ITSM AI Agent Collection to boost productivity, and autonomously resolve business tasks.
+ Available AI agents use cases
- Post-incident reporting
* Enhance IT productivity during major incidents by minimizing the time required to generate post-incident reviews using AI agents. This process helps improve communication and avoid outages.
- Change request planning
* Enhance IT productivity and help decrease the time to schedule change and manage change risk using AI agents. These AI agents can look up similar changes, generate implementation, back out, and test plans to
manage change effectively.
- Incident categorizing
* Autonomously recommend incident categorization using AI agents. The AI agent assigns a category, subcategory, and a configuration item (CI) to incidents based on the incident description. The assigned CI is
also based on callers associated with that item.
- Twilio texting
* Send text messages via SMS to recipients manually using AI agents to help improve the time required for subject matter expert response.
#### Version 6.1.3 - March 2025
* New in the Xanadu Patch 7 release:
+ Using ITSM AI Agent Collection
- Use ITSM AI Agent Collection to boost productivity, and autonomously resolve business tasks.
+ Available AI agents use cases
- Post-incident reporting
* Enhance IT productivity during major incidents by minimizing the time required to generate post-incident reviews using AI agents. This process helps improve communication and avoid outages.
+ Change request planning
- Enhance IT productivity and help decrease the time to schedule change and manage change risk using AI agents. These AI agents can look up similar changes, generate implementation, back out, and test plans to manage
change effectively.
+ Incident categorizing
- Autonomously recommend incident categorization using AI agents. The AI agent assigns a category, subcategory, and a configuration item (CI) to incidents based on the incident description. The assigned CI is also
based on callers associated with that item.
+ Twilio texting
- Send text messages via SMS to recipients manually using AI agents to help improve the time required for subject matter expert response.
#### Version 7.0.2 - February 2025
* New:
+ Email reply recommendations - Get recommendations for email responses that agents can review and send to users. Agents can also get email template and content edit recommendations.
+ Incident deflection with Now Assist - Reduce the number of incidents to be resolved by deflecting issues with self-service in a ServiceNow portal
+ Changed
- Customize change risk skill - Efficiently explain the risk of a change request by adding custom input fields to the following input tables:
* Change request
* Past similar change request
* Incident caused by change
- Refine the explanation to a change risk by shortening or lengthening a response .
- Use risk assessment values as an input to explain the risk of a change request.
+ Improvements to Service Disruptions and Escalate IT Ticket VA topics to provide latest status via LLM generated response
* Changed:
+ Incident and change request summarizations - Updated user interface to be more intuitive. The new interface is available in Service Operations Workspace and in the Core UI.
+ Knowledge Generation - Display knowledge article templates that can be used to create articles by using a system property. In earlier releases, the templates were displayed by default.
#### Version 6.0.5 - November 2024
* New:
+ Change request
- Risk rating explanation for a change request
- Summarization improvements to include additional details, such as affected CIs and impacted services
+ Incident
- Ask questions about an incident by using the Now Assist panel
- On-demand incident resolution notes using Now Assist context menu
- Summarization improvements to include additional details, such as SLAs, affected CIs and impacted services, and child incidents
+ Proactive actionable ITSM Virtual Agent notifications
* Changed: Resolution notes generation skill improvements to show root cause and resolution steps taken (for upgrade customers)
#### Version 5.0.8 - November 2024
Changed: Remove Min Word count applicability check for record summary Remove Min Word count for Change Summarization.
#### Version 5.0.4 - August 2024
* New: Knowledge creation from a group of similar incidents Now Assist Virtual Agent integrated with Slack AI Search integrated with Recommended Actions in Service Operations Workspace Change request summarization Task
Intelligence for similar incidents in Service Operations Workspace Live agent chat reply recommendations Sidebar chat summarization
* Fixed: few translation messages Honored domain separation for Resolution skill
#### Version 4.0.4 - July 2024
* Fixed:
+ For instances using domain separation, fixed issue in child domains where the incident created from chat interaction was not populating the short description and description fields.
+ Resolved the issue where resolution notes skill was not honoring visibility conditions for domain separation.
#### Version 4.0.3 - June 2024
* Fixed:
+ Unable to edit/customize Now Assist resolve action in UI16
+ Creating a New Incident to Resolve fails to create an Incident
+ Conditional check to use ProblemModalUIHelpers
#### Version 3.1.5 - June 2024
* Fixed:
+ Unable to edit/customize Now Assist resolve action in UI16
+ Creating a New Incident to Resolve fails to create an Incident
+ Work note field value not saved when incident has minimum word count
+ Conditional check to use ProblemModalUIHelpers
#### Version 4.0.1 - May 2024
* New:
+ Knowledge generation based on resolved incident
+ LLM-based Virtual Agent topic templates
- Service Disruptions
- Escalate IT Ticket
- Check IT Ticket Status
- Open IT Ticket
- Reset Password
- Change Password
- Unlock Account
+ Chat Summarization
- Added support for configuration of input portals for chat summarization
- Enabled live agent to live agent summarization
- Added chat summarization trigger when using create incident quick action
+ Incident Summarization configuration - Allow ability to include below additional inputs for summarization
- Service Level Agreement
- Affected CIs and Impacted Services
- Child Incidents
+ Prompt Management - Provide out-of-the-box prompt headers that can be included when adding additional fields for incident summarization
+ Skills visibility and access configurations based on condition builder and user roles
* Changed:
+ Priority field added as a default input for incident summarization
+ Incident summarization can now be triggered on closed state
+ Exclude previously generated summaries in worknotes/comments during new summarization
#### Version 3.1.2 - February 2024
* New: Role attribution support to tag worknotes or comments by persona (agent, user, or system)
* Fixed:
+ Issues with inconsistent AI icon display on fields generated by Now Assist
+ Issue of AI-generated short description and description fields not being saved for saved incidents created from chat interactions
#### Version 3.0.3 - November 2023
* New:
+ Incident summarization trigger when an incident is saved during reassignments
+ Chat summarization on incident creation
+ Knowledge base generation from an incident (Innovation Lab)
* Fixed:
+ Resolved minor script errors
+ Minor adjustments to error messages to be consistent
#### Version 2.0.2 - September 2023
Supercharge your ITSM workflows with Generative AI capabilities for Incident Management.
* New
+ Chat summarization for an interaction
+ Incident summarization
+ Resolution notes generation for an incident
+ Now Assist panel for incident and interaction
Note: To use Now assist for ITSM capabilities on Service Operations Workspace, upgrade to or download the Service Operations Workspace 3.1.0 version.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-now-learning-int.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-now-learning-int.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-now-learning-int.html | ServiceNow University Integration release notes | Version history for the ServiceNow University Integration application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-now-learning-int.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-now-learning-int.html"><body id="store-rn-itsm-now-learning-int"><main role="main"><article role="article" class="dita" id="store-rn-itsm-now-learning-int" aria-labelledby="title_store-rn-itsm-now-learning-int">
<h1 class="title topictitle1" id="title_store-rn-itsm-now-learning-int"><span class="ph">ServiceNow University</span> Integration release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow University</span> Integration application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-now-learning-int__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d316112e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.3 - February 2024</dt>
<dd class="dd" id="store-rn-itsm-now-learning-int__latest-store-rn-itsm-now-learning-int"><ul class="ul" id="store-rn-itsm-now-learning-int__ul_a2l_vln_21c">
<li class="li">This integration enables the ServiceNow University content from the ServiceNow instance.</li>
<li class="li"><ul class="ul" id="store-rn-itsm-now-learning-int__ul_urz_vln_21c">
<li class="li">This spoke imports Course Items and Learning paths from the ServiceNow University instance to the ServiceNow instance.</li>
<li class="li">This spoke imports and updates user course progress and completion history in the ServiceNow instance.</li>
</ul></li>
<li class="li">When used with workforce optimization:</li>
<li class="li"><ul class="ul" id="store-rn-itsm-now-learning-int__ul_vzw_wln_21c">
<li class="li">As a manager, you can assign course items to employees from the Manager Workspace.</li>
<li class="li">As an IT employee, you can enroll in the course items from the Service Operations Workspace.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-now-learning-int.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-now-learning-int.html\"><body id=\"store-rn-itsm-now-learning-int\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-now-learning-int\" aria-labelledby=\"title_store-rn-itsm-now-learning-int\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-now-learning-int\"><span class=\"ph\">ServiceNow University</span> Integration release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow University</span> Integration application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-now-learning-int__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d316112e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.3 - February 2024</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-now-learning-int__latest-store-rn-itsm-now-learning-int\"><ul class=\"ul\" id=\"store-rn-itsm-now-learning-int__ul_a2l_vln_21c\">\n <li class=\"li\">This integration enables the ServiceNow University content from the ServiceNow instance.</li>\n <li class=\"li\"><ul class=\"ul\" id=\"store-rn-itsm-now-learning-int__ul_urz_vln_21c\">\n <li class=\"li\">This spoke imports Course Items and Learning paths from the ServiceNow University instance to the ServiceNow instance.</li>\n <li class=\"li\">This spoke imports and updates user course progress and completion history in the ServiceNow instance.</li>\n </ul></li>\n <li class=\"li\">When used with workforce optimization:</li>\n <li class=\"li\"><ul class=\"ul\" id=\"store-rn-itsm-now-learning-int__ul_vzw_wln_21c\">\n <li class=\"li\">As a manager, you can assign course items to employees from the Manager Workspace.</li>\n <li class=\"li\">As an IT employee, you can enroll in the course items from the Service Operations Workspace.</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow University Integration release notes
Version history for the ServiceNow University Integration application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - February 2024
* This integration enables the ServiceNow University content from the ServiceNow instance.
* + This spoke imports Course Items and Learning paths from the ServiceNow University instance to the ServiceNow instance.
+ This spoke imports and updates user course progress and completion history in the ServiceNow instance.
* When used with workforce optimization:
* + As a manager, you can assign course items to employees from the Manager Workspace.
+ As an IT employee, you can enroll in the course items from the Service Operations Workspace.
| ---
title: ServiceNow University Integration release notes
description: Version history for the ServiceNow University Integration application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# ServiceNow University Integration release notes
Version history for the ServiceNow University Integration application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - February 2024
* This integration enables the ServiceNow University content from the ServiceNow instance.
* + This spoke imports Course Items and Learning paths from the ServiceNow University instance to the ServiceNow instance.
+ This spoke imports and updates user course progress and completion history in the ServiceNow instance.
* When used with workforce optimization:
* + As a manager, you can assign course items to employees from the Manager Workspace.
+ As an IT employee, you can enroll in the course items from the Service Operations Workspace.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-oam.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-oam.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-oam.html | Outlook Actionable Messages release notes | Version history for the ITSM Outlook Actionable Messages app on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-oam.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-oam.html"><body id="store-rn-itsm-oam"><main role="main"><article role="article" class="dita" id="store-rn-itsm-oam" aria-labelledby="title_store-rn-itsm-oam">
<h1 class="title topictitle1" id="title_store-rn-itsm-oam">Outlook Actionable Messages <span class="ph">release notes</span></h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM Outlook Actionable Messages app on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-oam__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d201743e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.3.3 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-oam__latest-store-rn-itsm-oam">Fixed minor issues with translations in the Outlook customer satisfaction survey.</dd>
<dt class="dt dlterm">Version 4.3.2 - August 2024</dt>
<dd class="dd">Improved support for experience & service feedback capability improvements.</dd>
<dt class="dt dlterm">Version 4.2.1 - May 2024</dt>
<dd class="dd">Capture user feedback directly in email notifications for service feedback utilizing Surveys.</dd>
<dt class="dt dlterm">Version 4.1.5 - February 2024</dt>
<dd class="dd">Capture user feedback directly in email notifications for service feedback.</dd>
<dt class="dt dlterm">Version 4.0.6 - November 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 4.0.2 - June 2023</dt>
<dd class="dd">Changed: Pre-built integration with SAP Concur allows approvers to:<ul class="ul" id="store-rn-itsm-oam__ul_mvk_j13_qxb">
<li class="li">View expense report.</li>
<li class="li">View line items for an expense report.</li>
<li class="li">View attachments for a report.</li>
<li class="li">Approve or send back the expense report with comments.</li>
<li class="li">Requires customer to be on Tokyo or a higher version.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.3 - November 2022</dt>
<dd class="dd">Fixes</dd>
<dt class="dt dlterm">Version 3.1.2 - August 2022</dt>
<dd class="dd">Minor fixes</dd>
<dt class="dt dlterm">Version 3.1.0 - May 2022</dt>
<dd class="dd">Minor fixes</dd>
<dt class="dt dlterm">Version 3.0.0 - January 2021</dt>
<dd class="dd">Outlook Actionable Messages has been updated with the following new features: Customization support for approval emails via formatting blocks Graphical Approval Emails Image Support for 1-Click Surveys Advanced editor
mode allowing for admins to directly customize the underlying JSON.</dd>
<dt class="dt dlterm">Version 2.0.1 - July 2019</dt>
<dd class="dd"><ul class="ul">
<li class="li">Outlook Actionable Messages enables rich interactive emails for approvals and surveys in Microsoft Outlook. With Actionable Messages, it’s easier and faster to approve or complete a survey when you can take action
right from the email message.</li>
<li class="li">New: Support for Signed Cards, Support for Outlook Mobile</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Outlook Actionable Messages release notes
Version history for the ITSM Outlook Actionable Messages app on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.3.3 - May 2025
Fixed minor issues with translations in the Outlook customer satisfaction survey.
#### Version 4.3.2 - August 2024
Improved support for experience & service feedback capability improvements.
#### Version 4.2.1 - May 2024
Capture user feedback directly in email notifications for service feedback utilizing Surveys.
#### Version 4.1.5 - February 2024
Capture user feedback directly in email notifications for service feedback.
#### Version 4.0.6 - November 2023
Minor fixes.
#### Version 4.0.2 - June 2023
Changed: Pre-built integration with SAP Concur allows approvers to:
* View expense report.
* View line items for an expense report.
* View attachments for a report.
* Approve or send back the expense report with comments.
* Requires customer to be on Tokyo or a higher version.
#### Version 3.1.3 - November 2022
Fixes
#### Version 3.1.2 - August 2022
Minor fixes
#### Version 3.1.0 - May 2022
Minor fixes
#### Version 3.0.0 - January 2021
Outlook Actionable Messages has been updated with the following new features: Customization support for approval emails via formatting blocks Graphical Approval Emails Image Support for 1-Click Surveys Advanced editor
mode allowing for admins to directly customize the underlying JSON.
#### Version 2.0.1 - July 2019
* Outlook Actionable Messages enables rich interactive emails for approvals and surveys in Microsoft Outlook. With Actionable Messages, it’s easier and faster to approve or complete a survey when you can take action
right from the email message.
* New: Support for Signed Cards, Support for Outlook Mobile
| ---
title: Outlook Actionable Messages release notes
description: Version history for the ITSM Outlook Actionable Messages app on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Outlook Actionable Messages release notes
Version history for the ITSM Outlook Actionable Messages app on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.3.3 - May 2025
Fixed minor issues with translations in the Outlook customer satisfaction survey.
#### Version 4.3.2 - August 2024
Improved support for experience & service feedback capability improvements.
#### Version 4.2.1 - May 2024
Capture user feedback directly in email notifications for service feedback utilizing Surveys.
#### Version 4.1.5 - February 2024
Capture user feedback directly in email notifications for service feedback.
#### Version 4.0.6 - November 2023
Minor fixes.
#### Version 4.0.2 - June 2023
Changed: Pre-built integration with SAP Concur allows approvers to:
* View expense report.
* View line items for an expense report.
* View attachments for a report.
* Approve or send back the expense report with comments.
* Requires customer to be on Tokyo or a higher version.
#### Version 3.1.3 - November 2022
Fixes
#### Version 3.1.2 - August 2022
Minor fixes
#### Version 3.1.0 - May 2022
Minor fixes
#### Version 3.0.0 - January 2021
Outlook Actionable Messages has been updated with the following new features: Customization support for approval emails via formatting blocks Graphical Approval Emails Image Support for 1-Click Surveys Advanced editor
mode allowing for admins to directly customize the underlying JSON.
#### Version 2.0.1 - July 2019
* Outlook Actionable Messages enables rich interactive emails for approvals and surveys in Microsoft Outlook. With Actionable Messages, it’s easier and faster to approve or complete a survey when you can take action
right from the email message.
* New: Support for Signed Cards, Support for Outlook Mobile
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-oncall-ui-components-config-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-oncall-ui-components-config-ws.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-oncall-ui-components-config-ws.html | On-Call UI Components for Configurable Workspaces release notes | Version history for the On-Call UI Components for Configurable Workspaces application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-oncall-ui-components-config-ws.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-oncall-ui-components-config-ws.html"><body id="store-rn-itsm-oncall-ui-components-config-ws"><main role="main"><article role="article" class="dita" id="store-rn-itsm-oncall-ui-components-config-ws" aria-labelledby="title_store-rn-itsm-oncall-ui-components-config-ws">
<h1 class="title topictitle1" id="title_store-rn-itsm-oncall-ui-components-config-ws">On-Call UI Components for Configurable Workspaces release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the On-Call UI Components for Configurable Workspaces application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-oncall-ui-components-config-ws__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d531681e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.2.4 - June 2024</dt>
<dd class="dd" id="store-rn-itsm-oncall-ui-components-config-ws__latest-store-rn-itsm-oncall-ui-components-config-ws">No changes. Updated for dependency update.</dd>
<dt class="dt dlterm">Version 4.2.2 - February 2024</dt>
<dd class="dd">"On-call UI components for configurable workspace" contains on-call capabilities in the form of components which are compatible with ServiceNow's Configurable workspaces. These components can be configured & used in any
configurable workspace such as service Operations Workspace.</dd>
</dl>
</section>
</div>
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} | # On-Call UI Components for Configurable Workspaces release notes
Version history for the On-Call UI Components for Configurable Workspaces application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.2.4 - June 2024
No changes. Updated for dependency update.
#### Version 4.2.2 - February 2024
"On-call UI components for configurable workspace" contains on-call capabilities in the form of components which are compatible with ServiceNow's Configurable workspaces. These components can be configured & used in any
configurable workspace such as service Operations Workspace.
| ---
title: On-Call UI Components for Configurable Workspaces release notes
description: Version history for the On-Call UI Components for Configurable Workspaces
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# On-Call UI Components for Configurable Workspaces release notes
Version history for the On-Call UI Components for Configurable Workspaces application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.2.4 - June 2024
No changes. Updated for dependency update.
#### Version 4.2.2 - February 2024
"On-call UI components for configurable workspace" contains on-call capabilities in the form of components which are compatible with ServiceNow's Configurable workspaces. These components can be configured & used in any
configurable workspace such as service Operations Workspace.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-pa-content-vendor-mgmt-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-pa-content-vendor-mgmt-workspace.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-pa-content-vendor-mgmt-workspace.html | Performance Analytics Content Pack - Vendor Management Workspace release notes | Version history for Performance Analytics Content Pack - Vendor Management Workspace on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-pa-content-vendor-mgmt-workspace.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-pa-content-vendor-mgmt-workspace.html"><body id="store-rn-itsm-pa-content-vendor-mgmt-workspace"><main role="main"><article role="article" class="dita" id="store-rn-itsm-pa-content-vendor-mgmt-workspace" aria-labelledby="title_store-rn-itsm-pa-content-vendor-mgmt-workspace">
<h1 class="title topictitle1" id="title_store-rn-itsm-pa-content-vendor-mgmt-workspace"><span class="ph">Performance Analytics</span> Content Pack - <span class="ph">Vendor Management Workspace</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for <span class="ph">Performance Analytics</span> Content Pack - <span class="ph">Vendor Management Workspace</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-pa-content-vendor-mgmt-workspace__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d85551e69" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.1 - November 2024</dt>
<dd class="dd" id="store-rn-itsm-pa-content-vendor-mgmt-workspace__latest-store-rn-itsm-pa-content-vendor-mgmt-workspace">Fixed: Request Vendor PA Script throws an error when service_offering is null.</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2023</dt>
<dd class="dd">New: Added new indicators.</dd>
<dt class="dt dlterm">Version 1.0.4 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Created new manual indicator "Manual SLA from External Source"</li>
<li class="li">Created new automated indicator "Vendor Requested Items"</li>
</ul></li>
<li class="li">Fixed: Upgrade snc-app-parent@5.0.0.98</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.3 - December 2022</dt>
<dd class="dd">Changed: updated release version</dd>
<dt class="dt dlterm">Version 1.0.1 - September 2021</dt>
<dd class="dd">This plugin contains performance analytics indicators used by the Vendor Management Workspace.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Performance Analytics Content Pack - Vendor Management Workspace release notes
Version history for Performance Analytics Content Pack - Vendor Management Workspace on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - November 2024
Fixed: Request Vendor PA Script throws an error when service\_offering is null.
#### Version 2.0.0 - August 2023
New: Added new indicators.
#### Version 1.0.4 - May 2023
* New:
+ Created new manual indicator "Manual SLA from External Source"
+ Created new automated indicator "Vendor Requested Items"
* Fixed: Upgrade snc-app-parent@5.0.0.98
#### Version 1.0.3 - December 2022
Changed: updated release version
#### Version 1.0.1 - September 2021
This plugin contains performance analytics indicators used by the Vendor Management Workspace.
| ---
title: Performance Analytics Content Pack - Vendor Management Workspace release notes
description: Version history for Performance Analytics Content Pack - Vendor Management
Workspace on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Performance Analytics Content Pack - Vendor Management Workspace release notes
Version history for Performance Analytics Content Pack - Vendor Management Workspace on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - November 2024
Fixed: Request Vendor PA Script throws an error when service\_offering is null.
#### Version 2.0.0 - August 2023
New: Added new indicators.
#### Version 1.0.4 - May 2023
* New:
+ Created new manual indicator "Manual SLA from External Source"
+ Created new automated indicator "Vendor Requested Items"
* Fixed: Upgrade snc-app-parent@5.0.0.98
#### Version 1.0.3 - December 2022
Changed: updated release version
#### Version 1.0.1 - September 2021
This plugin contains performance analytics indicators used by the Vendor Management Workspace.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-password-reset-va.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-password-reset-va.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-password-reset-va.html | Password Reset for Virtual Agent release notes | Version history for the Password Reset for Virtual Agent on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-password-reset-va.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-password-reset-va.html"><body id="store-rn-itsm-password-reset-va"><main role="main"><article role="article" class="dita" id="store-rn-itsm-password-reset-va" aria-labelledby="title_store-rn-itsm-password-reset-va">
<h1 class="title topictitle1" id="title_store-rn-itsm-password-reset-va">Password Reset for Virtual Agent release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Password Reset for Virtual Agent on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-password-reset-va__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d599596e58" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-itsm-password-reset-va__dl_gxg_kct_wpb">
<dt class="dt dlterm">Version 5.0.6 - August 2025</dt>
<dd class="dd">Fixed minor bugs</dd>
<dt class="dt dlterm">Version 5.0.5 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-password-reset-va__latest-store-rn-itsm-password-reset-va">Fixed minor bugs.</dd>
<dt class="dt dlterm">Version 5.0.4 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Resolved issue with Change Password topic in Now Mobile App</li>
<li class="li">Resolved issue where Reset Password topic was not publishing properly</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.3 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added support for Soft PIN token expiration</li>
<li class="li">Changed: Soft PIN tokens issued to end-users will now expire</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.2 - November 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 5.0.1 - February 2023</dt>
<dd class="dd">New: Added the enrollment topic support for Password Reset for Virtual Agent.</dd>
<dt class="dt dlterm">Version 4.1.1 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Password Reset topic <ul class="ul">
<li class="li">IVR support</li>
<li class="li">Auto-generated passwords for end users</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.2 - August 2022</dt>
<dd class="dd">New:<ul class="ul">
<li class="li">Extended asynchronous password reset support to the Virtual Agent topics.</li>
<li class="li">Updated existing topics to address the user enumeration issues for parity with the web experience.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.1. - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added custom components for the change password conversation to extend support to third-party credential stores in the Virtual Agent web client.</li>
<li class="li">Added NLU models for additional languages.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.5 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-password-reset-va__ul_z2g_5k4_jsb">
<li class="li">New:<ul class="ul" id="store-rn-itsm-password-reset-va__ul_k45_5k4_jsb">
<li class="li">Topics republished for San Diego compatibility</li>
<li class="li">Actionable notifications for password expirations</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - December 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-password-reset-va__ul_d2n_sqc_wrb">
<li class="li">Deflection tracker added to topics to improve Virtual Agent Analytics</li>
<li class="li">Language support added for conversational flows and NLU models for the following:<ul class="ul" id="store-rn-itsm-password-reset-va__ul_fnc_5qc_wrb">
<li class="li">Brazilian Portuguese</li>
<li class="li">Chinese Simplified</li>
<li class="li">Italian</li>
<li class="li">Japanese</li>
<li class="li">Korean</li>
<li class="li">Spanish</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.2 - September 2021</dt>
<dd class="dd">Fixed: Removed duplicate configuration records for Virtual Agent issue auto-resolution.</dd>
<dt class="dt dlterm">Version 1.3.1 - August 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-password-reset-va__ul_jfg_ydk_dpb">
<li class="li">New: <ul class="ul" id="store-rn-itsm-password-reset-va__ul_ilh_gpn_mqb">
<li class="li">Added French and German language support for virtual agent topic flows</li>
<li class="li">Added French and German language support for NLU intents</li>
<li class="li">Increased NLU model confidence threshold to improve accuracy performance</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.0 - June 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-password-reset-va__ul_i4x_2pn_mqb">
<li class="li">New: <ul class="ul" id="store-rn-itsm-password-reset-va__ul_j4x_2pn_mqb">
<li class="li">Updated Password Change topic to allow additional attempts for incorrectly inputted password</li>
<li class="li">Minor verbiage changes to Password Change and Password Reset topics</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - April 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-password-reset-va__ul_kzg_kct_wpb">
<li class="li">New: <ul class="ul" id="store-rn-itsm-password-reset-va__ul_lzg_kct_wpb">
<li class="li">Password Reset for Virtual Agent includes several predefined topic conversations designed to help your users complete credential and account related issues. These topics focus on the
below use cases: <ul class="ul" id="store-rn-itsm-password-reset-va__ul_mzg_kct_wpb">
<li class="li">Password Reset</li>
<li class="li">Password Change</li>
<li class="li">Account Unlock</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - March 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-password-reset-va__ul_ixg_kct_wpb">
<li class="li">New: <ul class="ul" id="store-rn-itsm-password-reset-va__ul_dvj_5wn_v4b">
<li class="li">Password Reset for Virtual Agent includes several predefined topic conversations designed to help your users complete credential and account related issues. These topics focus on the
below use cases: <ul class="ul" id="store-rn-itsm-password-reset-va__ul_up2_vwn_v4b">
<li class="li">Password Reset</li>
<li class="li">Password Change</li>
<li class="li">Account Unlock</li>
</ul></li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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August 2025</dt>\n <dd class=\"dd\">Fixed minor bugs</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.5 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-password-reset-va__latest-store-rn-itsm-password-reset-va\">Fixed minor bugs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.4 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Resolved issue with Change Password topic in Now Mobile App</li>\n <li class=\"li\">Resolved issue where Reset Password topic was not publishing properly</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.3 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added support for Soft PIN token expiration</li>\n <li class=\"li\">Changed: Soft PIN tokens issued to end-users will now expire</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.2 - November 2023</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.1 - February 2023</dt>\n <dd class=\"dd\">New: Added the enrollment topic support for Password Reset for Virtual Agent.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.1 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Password Reset topic <ul class=\"ul\">\n <li class=\"li\">IVR support</li>\n <li class=\"li\">Auto-generated passwords for end users</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - August 2022</dt>\n <dd class=\"dd\">New:<ul class=\"ul\">\n <li class=\"li\">Extended asynchronous password reset support to the Virtual Agent topics.</li>\n <li class=\"li\">Updated existing topics to address the user enumeration issues for parity with the web experience.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1. - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added custom components for the change password conversation to extend support to third-party credential stores in the Virtual Agent web client.</li>\n <li class=\"li\">Added NLU models for additional languages.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.5 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itsm-password-reset-va__ul_z2g_5k4_jsb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-password-reset-va__ul_k45_5k4_jsb\">\n <li class=\"li\">Topics republished for San Diego compatibility</li>\n <li class=\"li\">Actionable notifications for password expirations</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - December 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itsm-password-reset-va__ul_d2n_sqc_wrb\">\n <li class=\"li\">Deflection tracker added to topics to improve Virtual Agent Analytics</li>\n <li class=\"li\">Language support added for conversational flows and NLU models for the following:<ul class=\"ul\" id=\"store-rn-itsm-password-reset-va__ul_fnc_5qc_wrb\">\n <li class=\"li\">Brazilian Portuguese</li>\n <li class=\"li\">Chinese Simplified</li>\n <li class=\"li\">Italian</li>\n <li class=\"li\">Japanese</li>\n <li class=\"li\">Korean</li>\n <li class=\"li\">Spanish</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.2 - September 2021</dt>\n <dd class=\"dd\">Fixed: Removed duplicate configuration records for Virtual Agent issue auto-resolution.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - August 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itsm-password-reset-va__ul_jfg_ydk_dpb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itsm-password-reset-va__ul_ilh_gpn_mqb\">\n <li class=\"li\">Added French and German language support for virtual agent topic flows</li>\n <li class=\"li\">Added French and German language support for NLU intents</li>\n <li class=\"li\">Increased NLU model confidence threshold to improve accuracy performance</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - June 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itsm-password-reset-va__ul_i4x_2pn_mqb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itsm-password-reset-va__ul_j4x_2pn_mqb\">\n <li class=\"li\">Updated Password Change topic to allow additional attempts for incorrectly inputted password</li>\n <li class=\"li\">Minor verbiage changes to Password Change and Password Reset topics</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - 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} | # Password Reset for Virtual Agent release notes
Version history for the Password Reset for Virtual Agent on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.6 - August 2025
Fixed minor bugs
#### Version 5.0.5 - May 2025
Fixed minor bugs.
#### Version 5.0.4 - August 2024
* Fixed:
+ Resolved issue with Change Password topic in Now Mobile App
+ Resolved issue where Reset Password topic was not publishing properly
#### Version 5.0.3 - February 2024
* New: Added support for Soft PIN token expiration
* Changed: Soft PIN tokens issued to end-users will now expire
#### Version 5.0.2 - November 2023
Minor fixes.
#### Version 5.0.1 - February 2023
New: Added the enrollment topic support for Password Reset for Virtual Agent.
#### Version 4.1.1 - November 2022
* New:
+ Password Reset topic
- IVR support
- Auto-generated passwords for end users
#### Version 4.0.2 - August 2022
New:
* Extended asynchronous password reset support to the Virtual Agent topics.
* Updated existing topics to address the user enumeration issues for parity with the web experience.
#### Version 3.1.1. - May 2022
* New:
+ Added custom components for the change password conversation to extend support to third-party credential stores in the Virtual Agent web client.
+ Added NLU models for additional languages.
#### Version 3.0.5 - February 2022
* New:
+ Topics republished for San Diego compatibility
+ Actionable notifications for password expirations
#### Version 2.0.0 - December 2021
* Deflection tracker added to topics to improve Virtual Agent Analytics
* Language support added for conversational flows and NLU models for the following:
+ Brazilian Portuguese
+ Chinese Simplified
+ Italian
+ Japanese
+ Korean
+ Spanish
#### Version 1.3.2 - September 2021
Fixed: Removed duplicate configuration records for Virtual Agent issue auto-resolution.
#### Version 1.3.1 - August 2021
* New:
+ Added French and German language support for virtual agent topic flows
+ Added French and German language support for NLU intents
+ Increased NLU model confidence threshold to improve accuracy performance
#### Version 1.2.0 - June 2021
* New:
+ Updated Password Change topic to allow additional attempts for incorrectly inputted password
+ Minor verbiage changes to Password Change and Password Reset topics
#### Version 1.1.0 - April 2021
* New:
+ Password Reset for Virtual Agent includes several predefined topic conversations designed to help your users complete credential and account related issues. These topics focus on the
below use cases:
- Password Reset
- Password Change
- Account Unlock
#### Version 1.0.1 - March 2021
* New:
+ Password Reset for Virtual Agent includes several predefined topic conversations designed to help your users complete credential and account related issues. These topics focus on the
below use cases:
- Password Reset
- Password Change
- Account Unlock
| ---
title: Password Reset for Virtual Agent release notes
description: Version history for the Password Reset for Virtual Agent on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Password Reset for Virtual Agent release notes
Version history for the Password Reset for Virtual Agent on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.6 - August 2025
Fixed minor bugs
#### Version 5.0.5 - May 2025
Fixed minor bugs.
#### Version 5.0.4 - August 2024
* Fixed:
+ Resolved issue with Change Password topic in Now Mobile App
+ Resolved issue where Reset Password topic was not publishing properly
#### Version 5.0.3 - February 2024
* New: Added support for Soft PIN token expiration
* Changed: Soft PIN tokens issued to end-users will now expire
#### Version 5.0.2 - November 2023
Minor fixes.
#### Version 5.0.1 - February 2023
New: Added the enrollment topic support for Password Reset for Virtual Agent.
#### Version 4.1.1 - November 2022
* New:
+ Password Reset topic
- IVR support
- Auto-generated passwords for end users
#### Version 4.0.2 - August 2022
New:
* Extended asynchronous password reset support to the Virtual Agent topics.
* Updated existing topics to address the user enumeration issues for parity with the web experience.
#### Version 3.1.1. - May 2022
* New:
+ Added custom components for the change password conversation to extend support to third-party credential stores in the Virtual Agent web client.
+ Added NLU models for additional languages.
#### Version 3.0.5 - February 2022
* New:
+ Topics republished for San Diego compatibility
+ Actionable notifications for password expirations
#### Version 2.0.0 - December 2021
* Deflection tracker added to topics to improve Virtual Agent Analytics
* Language support added for conversational flows and NLU models for the following:
+ Brazilian Portuguese
+ Chinese Simplified
+ Italian
+ Japanese
+ Korean
+ Spanish
#### Version 1.3.2 - September 2021
Fixed: Removed duplicate configuration records for Virtual Agent issue auto-resolution.
#### Version 1.3.1 - August 2021
* New:
+ Added French and German language support for virtual agent topic flows
+ Added French and German language support for NLU intents
+ Increased NLU model confidence threshold to improve accuracy performance
#### Version 1.2.0 - June 2021
* New:
+ Updated Password Change topic to allow additional attempts for incorrectly inputted password
+ Minor verbiage changes to Password Change and Password Reset topics
#### Version 1.1.0 - April 2021
* New:
+ Password Reset for Virtual Agent includes several predefined topic conversations designed to help your users complete credential and account related issues. These topics focus on the
below use cases:
- Password Reset
- Password Change
- Account Unlock
#### Version 1.0.1 - March 2021
* New:
+ Password Reset for Virtual Agent includes several predefined topic conversations designed to help your users complete credential and account related issues. These topics focus on the
below use cases:
- Password Reset
- Password Change
- Account Unlock
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-pm-migration-utility.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-pm-migration-utility.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-pm-migration-utility.html | Problem Management Migration Utility release notes | Version history for the ITSM Problem Management Migration Utility on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-pm-migration-utility.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-pm-migration-utility.html"><body id="store-rn-itsm-pm-migration-utility"><main role="main"><article role="article" class="dita" id="store-rn-itsm-pm-migration-utility" aria-labelledby="title_store-rn-itsm-pm-migration-utility">
<h1 class="title topictitle1" id="title_store-rn-itsm-pm-migration-utility"><span class="ph">Problem Management</span> Migration Utility release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ITSM</span>
<span class="ph">Problem Management</span> Migration Utility on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-pm-migration-utility__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d321735e66" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.2.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-pm-migration-utility__latest-migration-utility">No changes.</dd>
<dt class="dt dlterm">Version 2.1.7 - November 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.1.5 - February 2024</dt>
<dd class="dd">Changed: Version updated for dependency version update.</dd>
<dt class="dt dlterm">Version 2.1.4 - February 2023</dt>
<dd class="dd">Fixed: UI-related localization issues.</dd>
<dt class="dt dlterm">Version 2.1.2 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added a clean-up step to remove all unused widgets, widget indicators, reports, and report sources.</li>
<li class="li">Fixed: Architectural changes (no functional impact)</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.0 - May 2022</dt>
<dd class="dd">New: Introduced a new Clean-Up task for the Old Process Flow Formatters.</dd>
<dt class="dt dlterm">Version 2.0.1 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-pm-migration-utility__ul_y1z_vpw_wqb">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-pm-migration-utility__ul_a5c_wpw_wqb">
<li class="li">Modified details for Backup instance guided setup task</li>
<li class="li">Minor fixes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - April 2021</dt>
<dd class="dd">New: Listed modifications on a few Core ITSM Business rules under the Warnings section as they impact the Problem States.</dd>
<dt class="dt dlterm">Version 1.3.1 - February 2021</dt>
<dd class="dd">Fixed: minor issues fixed.</dd>
<dt class="dt dlterm">Version 1.3.0 - January 2021</dt>
<dd class="dd">New: Added a new guided setup clean up step which guides the admin to remove or deactivate the old filters on their instance.</dd>
<dt class="dt dlterm">Version 1.2.0 - October 2020</dt>
<dd class="dd">New: Added a new guided setup step which guides the admin to add the problem management roles to the users on their instance</dd>
<dt class="dt dlterm">Version 1.1.0 - July 2020</dt>
<dd class="dd">Minor issues fixed</dd>
<dt class="dt dlterm">Version 1.0.6 - May 2020</dt>
<dd class="dd">The Problem Management Migration Utility is a guided setup application that helps upgrade customers to adopt the base version of problem management using the guided problem life cycle (Problem Management Best Practice -
Madrid - State Model).</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-pm-migration-utility.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-pm-migration-utility.html\"><body id=\"store-rn-itsm-pm-migration-utility\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-pm-migration-utility\" aria-labelledby=\"title_store-rn-itsm-pm-migration-utility\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-pm-migration-utility\"><span class=\"ph\">Problem Management</span> Migration Utility release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITSM</span>\n <span class=\"ph\">Problem Management</span> Migration Utility on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-pm-migration-utility__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d321735e66\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.2.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-pm-migration-utility__latest-migration-utility\">No changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.7 - November 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.5 - February 2024</dt>\n <dd class=\"dd\">Changed: Version updated for dependency version update.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.4 - February 2023</dt>\n <dd class=\"dd\">Fixed: UI-related localization issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.2 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added a clean-up step to remove all unused widgets, widget indicators, reports, and report sources.</li>\n <li class=\"li\">Fixed: Architectural changes (no functional impact)</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - May 2022</dt>\n <dd class=\"dd\">New: Introduced a new Clean-Up task for the Old Process Flow Formatters.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itsm-pm-migration-utility__ul_y1z_vpw_wqb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-pm-migration-utility__ul_a5c_wpw_wqb\">\n <li class=\"li\">Modified details for Backup instance guided setup task</li>\n <li class=\"li\">Minor fixes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - April 2021</dt>\n <dd class=\"dd\">New: Listed modifications on a few Core ITSM Business rules under the Warnings section as they impact the Problem States.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - February 2021</dt>\n <dd class=\"dd\">Fixed: minor issues fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - January 2021</dt>\n <dd class=\"dd\">New: Added a new guided setup clean up step which guides the admin to remove or deactivate the old filters on their instance.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - October 2020</dt>\n <dd class=\"dd\">New: Added a new guided setup step which guides the admin to add the problem management roles to the users on their instance</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - July 2020</dt>\n <dd class=\"dd\">Minor issues fixed</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - May 2020</dt>\n <dd class=\"dd\">The Problem Management Migration Utility is a guided setup application that helps upgrade customers to adopt the base version of problem management using the guided problem life cycle (Problem Management Best Practice -\n Madrid - State Model).</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Problem Management Migration Utility release notes
Version history for the ITSM
Problem Management Migration Utility on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.2.0 - May 2025
No changes.
#### Version 2.1.7 - November 2024
Minor fixes.
#### Version 2.1.5 - February 2024
Changed: Version updated for dependency version update.
#### Version 2.1.4 - February 2023
Fixed: UI-related localization issues.
#### Version 2.1.2 - November 2022
* New: Added a clean-up step to remove all unused widgets, widget indicators, reports, and report sources.
* Fixed: Architectural changes (no functional impact)
#### Version 2.1.0 - May 2022
New: Introduced a new Clean-Up task for the Old Process Flow Formatters.
#### Version 2.0.1 - September 2021
* Fixed:
+ Modified details for Backup instance guided setup task
+ Minor fixes
#### Version 2.0.0 - April 2021
New: Listed modifications on a few Core ITSM Business rules under the Warnings section as they impact the Problem States.
#### Version 1.3.1 - February 2021
Fixed: minor issues fixed.
#### Version 1.3.0 - January 2021
New: Added a new guided setup clean up step which guides the admin to remove or deactivate the old filters on their instance.
#### Version 1.2.0 - October 2020
New: Added a new guided setup step which guides the admin to add the problem management roles to the users on their instance
#### Version 1.1.0 - July 2020
Minor issues fixed
#### Version 1.0.6 - May 2020
The Problem Management Migration Utility is a guided setup application that helps upgrade customers to adopt the base version of problem management using the guided problem life cycle (Problem Management Best Practice -
Madrid - State Model).
| ---
title: Problem Management Migration Utility release notes
description: Version history for the ITSM Problem Management Migration Utility on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Problem Management Migration Utility release notes
Version history for the ITSM
Problem Management Migration Utility on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.2.0 - May 2025
No changes.
#### Version 2.1.7 - November 2024
Minor fixes.
#### Version 2.1.5 - February 2024
Changed: Version updated for dependency version update.
#### Version 2.1.4 - February 2023
Fixed: UI-related localization issues.
#### Version 2.1.2 - November 2022
* New: Added a clean-up step to remove all unused widgets, widget indicators, reports, and report sources.
* Fixed: Architectural changes (no functional impact)
#### Version 2.1.0 - May 2022
New: Introduced a new Clean-Up task for the Old Process Flow Formatters.
#### Version 2.0.1 - September 2021
* Fixed:
+ Modified details for Backup instance guided setup task
+ Minor fixes
#### Version 2.0.0 - April 2021
New: Listed modifications on a few Core ITSM Business rules under the Warnings section as they impact the Problem States.
#### Version 1.3.1 - February 2021
Fixed: minor issues fixed.
#### Version 1.3.0 - January 2021
New: Added a new guided setup clean up step which guides the admin to remove or deactivate the old filters on their instance.
#### Version 1.2.0 - October 2020
New: Added a new guided setup step which guides the admin to add the problem management roles to the users on their instance
#### Version 1.1.0 - July 2020
Minor issues fixed
#### Version 1.0.6 - May 2020
The Problem Management Migration Utility is a guided setup application that helps upgrade customers to adopt the base version of problem management using the guided problem life cycle (Problem Management Best Practice -
Madrid - State Model).
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-proactive-engagement.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-proactive-engagement.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-proactive-engagement.html | Proactive Engagement release notes | Version history for the Proactive Engagement application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-proactive-engagement.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-proactive-engagement.html"><body id="store-rn-itsm-proactive-engagement"><main role="main"><article role="article" class="dita" id="store-rn-itsm-proactive-engagement" aria-labelledby="title_store-rn-itsm-proactive-engagement">
<h1 class="title topictitle1" id="title_store-rn-itsm-proactive-engagement">Proactive Engagement release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Proactive Engagement application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-proactive-engagement__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d607217e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.5.1 - March 2025</dt>
<dd class="dd" id="store-rn-itsm-proactive-engagement__latest-store-rn-itsm-proactive-engagement">Minor bug fixes related to Access Control List (ACL) and application creation.</dd>
<dt class="dt dlterm">Version 2.5.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-proactive-engagement__ul_zcf_2mw_c2c">
<li class="li">Proactive Engagement on Desktop Assistant: Provide self-help instructions or notifications using Desktop Assistant as the notification channel.</li>
<li class="li">New use cases for Proactive Engagement: Support employees to resolve their issues such as poor Wi-Fi connectivity, device crash, app crash, and disconnected Zscaler connectivity.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New improvements for SR - ITSM - Proactive Engagement - v2.0 are listed below:<ul class="ul" id="store-rn-itsm-proactive-engagement__ul_xw1_mv2_wfc">
<li class="li">Added four new use cases required for your organization to meet your specific needs.<ul class="ul" id="store-rn-itsm-proactive-engagement__ul_nx1_mv2_wfc">
<li class="li">Windows disk clean-up remedial action for low disk space.</li>
<li class="li">Battery replacement catalog request for poor device battery health.</li>
<li class="li">Self-help instructions to enable VPN or Zscaler.</li>
<li class="li">Notify or nudge when the device is not rebooted for a period of time.</li>
</ul>
</li>
<li class="li">Introduced new notifications channels and user engagement settings to notify your end-users.</li>
<li class="li">Added support for Flow-based issue detection in Proactive Engagement, allowing detection and resolution of issues that cannot be detected using standard metric rules.</li>
<li class="li">Added experience issue to incident origin and interaction summary in work notes.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2024</dt>
<dd class="dd">Proactive Engagement enhances employee digital experience, productivity, and satisfaction by allowing them to self-solve daily digital issues seamlessly without needing the organization to share all solution sets.</dd>
</dl>
</section>
</div>
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} | # Proactive Engagement release notes
Version history for the Proactive Engagement application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.5.1 - March 2025
Minor bug fixes related to Access Control List (ACL) and application creation.
#### Version 2.5.0 - February 2025
* New:
+ Proactive Engagement on Desktop Assistant: Provide self-help instructions or notifications using Desktop Assistant as the notification channel.
+ New use cases for Proactive Engagement: Support employees to resolve their issues such as poor Wi-Fi connectivity, device crash, app crash, and disconnected Zscaler connectivity.
#### Version 2.0.0 - November 2024
* New improvements for SR - ITSM - Proactive Engagement - v2.0 are listed below:
+ Added four new use cases required for your organization to meet your specific needs.
- Windows disk clean-up remedial action for low disk space.
- Battery replacement catalog request for poor device battery health.
- Self-help instructions to enable VPN or Zscaler.
- Notify or nudge when the device is not rebooted for a period of time.
+ Introduced new notifications channels and user engagement settings to notify your end-users.
+ Added support for Flow-based issue detection in Proactive Engagement, allowing detection and resolution of issues that cannot be detected using standard metric rules.
+ Added experience issue to incident origin and interaction summary in work notes.
#### Version 1.0.0 - August 2024
Proactive Engagement enhances employee digital experience, productivity, and satisfaction by allowing them to self-solve daily digital issues seamlessly without needing the organization to share all solution sets.
| ---
title: Proactive Engagement release notes
description: Version history for the Proactive Engagement application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Proactive Engagement release notes
Version history for the Proactive Engagement application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.5.1 - March 2025
Minor bug fixes related to Access Control List (ACL) and application creation.
#### Version 2.5.0 - February 2025
* New:
+ Proactive Engagement on Desktop Assistant: Provide self-help instructions or notifications using Desktop Assistant as the notification channel.
+ New use cases for Proactive Engagement: Support employees to resolve their issues such as poor Wi-Fi connectivity, device crash, app crash, and disconnected Zscaler connectivity.
#### Version 2.0.0 - November 2024
* New improvements for SR - ITSM - Proactive Engagement - v2.0 are listed below:
+ Added four new use cases required for your organization to meet your specific needs.
- Windows disk clean-up remedial action for low disk space.
- Battery replacement catalog request for poor device battery health.
- Self-help instructions to enable VPN or Zscaler.
- Notify or nudge when the device is not rebooted for a period of time.
+ Introduced new notifications channels and user engagement settings to notify your end-users.
+ Added support for Flow-based issue detection in Proactive Engagement, allowing detection and resolution of issues that cannot be detected using standard metric rules.
+ Added experience issue to incident origin and interaction summary in work notes.
#### Version 1.0.0 - August 2024
Proactive Engagement enhances employee digital experience, productivity, and satisfaction by allowing them to self-solve daily digital issues seamlessly without needing the organization to share all solution sets.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-recommendations-incident-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-recommendations-incident-mgmt.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-recommendations-incident-mgmt.html | Recommendations for Incident Management release notes | Version history for the Recommendations for Incident Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-recommendations-incident-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-recommendations-incident-mgmt.html"><body id="store-rn-itsm-recommendations-incident-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-itsm-recommendations-incident-mgmt" aria-labelledby="title_store-rn-itsm-recommendations-incident-mgmt">
<h1 class="title topictitle1" id="title_store-rn-itsm-recommendations-incident-mgmt">Recommendations for <span class="ph">Incident Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Recommendations for <span class="ph">Incident Management</span> application on
the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-recommendations-incident-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d524565e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.1 - March 2022</dt>
<dd class="dd" id="store-rn-itsm-recommendations-incident-mgmt__latest-store-rn-itsm-recommendations-incident-mgmt">Use information from similar
incidents and knowledge articles to accelerate incident resolution.</dd>
</dl>
</section>
</div>
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} | # Recommendations for Incident Management release notes
Version history for the Recommendations for Incident Management application on
the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - March 2022
Use information from similar
incidents and knowledge articles to accelerate incident resolution.
| ---
title: Recommendations for Incident Management release notes
description: Version history for the Recommendations for Incident Management application
on the ServiceNow Store.
keywords: []
breadcrumbs:
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---
# Recommendations for Incident Management release notes
Version history for the Recommendations for Incident Management application on
the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - March 2022
Use information from similar
incidents and knowledge articles to accelerate incident resolution.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-recommended-actions-itsm.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-recommended-actions-itsm.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-recommended-actions-itsm.html | Recommended Actions for ITSM release notes | Version history for the Recommended Actions for ITSM application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-recommended-actions-itsm.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-recommended-actions-itsm.html"><body id="store-rn-itsm-recommended-actions-itsm"><main role="main"><article role="article" class="dita" id="store-rn-itsm-recommended-actions-itsm" aria-labelledby="title_store-rn-itsm-recommended-actions-itsm">
<h1 class="title topictitle1" id="title_store-rn-itsm-recommended-actions-itsm"><span class="ph">Recommended Actions for ITSM</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Recommended Actions for ITSM</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-recommended-actions-itsm__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d82121e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.2 - August 2025</dt>
<dd class="dd">Fixed minor issues.</dd>
<dt class="dt dlterm">Version 3.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-recommended-actions-itsm__latest-store-rn-itsm-recommended-actions-itsm"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Enabled full-view search</li>
<li class="li">Reduced loading times for opening and attaching KB articles</li>
<li class="li">UI button for attaching KB articles renamed "Attach and add link in comment"</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.0 - February 2025</dt>
<dd class="dd">Changed: Improved performance and optimizations, including dynamic fetching of catalog items and removal of redundant processes, to ensure a smoother user experience.</dd>
<dt class="dt dlterm">Version 2.0.0 - November 2024</dt>
<dd class="dd">Changed: Improved support for catalog item guidance cards in Recommended actions AI search panel.</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2024</dt>
<dd class="dd">Recommended Actions for ITSM provides contextual & actionable real-time recommendations and a AI based search panel for Service Operations Workspace along with workspace
configurations that show recommendations in the contextual side panel and form fields.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Recommended Actions for ITSM release notes
Version history for the Recommended Actions for ITSM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.2 - August 2025
Fixed minor issues.
#### Version 3.0.0 - May 2025
* Changed:
+ Enabled full-view search
+ Reduced loading times for opening and attaching KB articles
+ UI button for attaching KB articles renamed "Attach and add link in comment"
#### Version 2.1.0 - February 2025
Changed: Improved performance and optimizations, including dynamic fetching of catalog items and removal of redundant processes, to ensure a smoother user experience.
#### Version 2.0.0 - November 2024
Changed: Improved support for catalog item guidance cards in Recommended actions AI search panel.
#### Version 1.0.0 - August 2024
Recommended Actions for ITSM provides contextual & actionable real-time recommendations and a AI based search panel for Service Operations Workspace along with workspace
configurations that show recommendations in the contextual side panel and form fields.
| ---
title: Recommended Actions for ITSM release notes
description: Version history for the Recommended Actions for ITSM application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Recommended Actions for ITSM release notes
Version history for the Recommended Actions for ITSM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.2 - August 2025
Fixed minor issues.
#### Version 3.0.0 - May 2025
* Changed:
+ Enabled full-view search
+ Reduced loading times for opening and attaching KB articles
+ UI button for attaching KB articles renamed "Attach and add link in comment"
#### Version 2.1.0 - February 2025
Changed: Improved performance and optimizations, including dynamic fetching of catalog items and removal of redundant processes, to ensure a smoother user experience.
#### Version 2.0.0 - November 2024
Changed: Improved support for catalog item guidance cards in Recommended actions AI search panel.
#### Version 1.0.0 - August 2024
Recommended Actions for ITSM provides contextual & actionable real-time recommendations and a AI based search panel for Service Operations Workspace along with workspace
configurations that show recommendations in the contextual side panel and form fields.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-remedial-actions-framework.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-remedial-actions-framework.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-remedial-actions-framework.html | Remedial Actions Framework release notes | Version history for the Remedial Actions Framework on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-remedial-actions-framework.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-remedial-actions-framework.html"><body id="store-rn-itsm-remedial-actions-framework"><main role="main"><article role="article" class="dita" id="store-rn-itsm-remedial-actions-framework" aria-labelledby="title_store-rn-itsm-remedial-actions-framework">
<h1 class="title topictitle1" id="title_store-rn-itsm-remedial-actions-framework">Remedial Actions Framework release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Remedial Actions Framework on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-remedial-actions-framework__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d507224e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.1.1 - May 2023</dt>
<dd class="dd" id="store-rn-itsm-remedial-actions-framework__latest-store-itsm-remedial-actions-framework"><ul class="ul" id="store-rn-itsm-remedial-actions-framework__ul_ewb_vd3_mxb">
<li class="li">New: New capability to support remediations.</li>
<li class="li">A flexible framework to enable remedial actions. By leveraging this framework, remedial actions can be triggered from different front end UIs and can follow different processes for execution of the remedial actions
as defined.</li>
<li class="li">In addition to enhancing an incident with relevant metrics from your devices and servers, you can now add remediations to streamline investigations and accelerate incident remediation and resolution with this
framework.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-remedial-actions-framework.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-remedial-actions-framework.html\"><body id=\"store-rn-itsm-remedial-actions-framework\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-remedial-actions-framework\" aria-labelledby=\"title_store-rn-itsm-remedial-actions-framework\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-remedial-actions-framework\">Remedial Actions Framework release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Remedial Actions Framework on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-remedial-actions-framework__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d507224e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.1.1 - May 2023</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-remedial-actions-framework__latest-store-itsm-remedial-actions-framework\"><ul class=\"ul\" id=\"store-rn-itsm-remedial-actions-framework__ul_ewb_vd3_mxb\">\n <li class=\"li\">New: New capability to support remediations.</li>\n <li class=\"li\">A flexible framework to enable remedial actions. By leveraging this framework, remedial actions can be triggered from different front end UIs and can follow different processes for execution of the remedial actions\n as defined.</li>\n <li class=\"li\">In addition to enhancing an incident with relevant metrics from your devices and servers, you can now add remediations to streamline investigations and accelerate incident remediation and resolution with this\n framework.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Remedial Actions Framework release notes
Version history for the Remedial Actions Framework on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.1 - May 2023
* New: New capability to support remediations.
* A flexible framework to enable remedial actions. By leveraging this framework, remedial actions can be triggered from different front end UIs and can follow different processes for execution of the remedial actions
as defined.
* In addition to enhancing an incident with relevant metrics from your devices and servers, you can now add remediations to streamline investigations and accelerate incident remediation and resolution with this
framework.
| ---
title: Remedial Actions Framework release notes
description: Version history for the Remedial Actions Framework on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Remedial Actions Framework release notes
Version history for the Remedial Actions Framework on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.1 - May 2023
* New: New capability to support remediations.
* A flexible framework to enable remedial actions. By leveraging this framework, remedial actions can be triggered from different front end UIs and can follow different processes for execution of the remedial actions
as defined.
* In addition to enhancing an incident with relevant metrics from your devices and servers, you can now add remediations to streamline investigations and accelerate incident remediation and resolution with this
framework.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-request-mgmt-sow.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-request-mgmt-sow.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-request-mgmt-sow.html | Request Management for Service Operations Workspace release notes | Version history for the Request Management for Service Operations Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-request-mgmt-sow.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-request-mgmt-sow.html"><body id="store-rn-itsm-request-mgmt-sow"><main role="main"><article role="article" class="dita" id="store-rn-itsm-request-mgmt-sow" aria-labelledby="title_store-rn-itsm-request-mgmt-sow">
<h1 class="title topictitle1" id="title_store-rn-itsm-request-mgmt-sow">Request Management for <span class="ph">Service Operations Workspace</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Request Management for <span class="ph">Service Operations Workspace</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-request-mgmt-sow__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d217090e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.1 - June 2022</dt>
<dd class="dd" id="store-rn-itsm-request-mgmt-sow__latest-store-rn-itsm-request-mgmt-sow">Review the <a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-service-ops-workspace-apps.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-service-ops-workspace-apps.html" class="xref" title="Version history for the Service Operations Workspace ITSM Applications on the ServiceNow Store.">Service
Operations Workspace ITSM Applications release notes</a> for consolidated
changes.</dd>
<dt class="dt dlterm">Version 1.0.1 - March 2022</dt>
<dd class="dd">Create requests arising out of incidents
and interactions. Manage the entire lifecycle of requests.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Request Management for Service Operations Workspace release notes
Version history for the Request Management for Service Operations Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.1 - June 2022
Review the Service
Operations Workspace ITSM Applications release notes for consolidated
changes.
#### Version 1.0.1 - March 2022
Create requests arising out of incidents
and interactions. Manage the entire lifecycle of requests.
| ---
title: Request Management for Service Operations Workspace release notes
description: Version history for the Request Management for Service Operations Workspace
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Request Management for Service Operations Workspace release notes
Version history for the Request Management for Service Operations Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.1 - June 2022
Review the Service
Operations Workspace ITSM Applications release notes for consolidated
changes.
#### Version 1.0.1 - March 2022
Create requests arising out of incidents
and interactions. Manage the entire lifecycle of requests.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-service-builder.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-service-builder.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-service-builder.html | Service Builder release notes | Version history for the Service Builder application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-service-builder.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-service-builder.html"><body id="store-rn-itsm-service-builder"><main role="main"><article role="article" class="dita" id="store-rn-itsm-service-builder" aria-labelledby="title_store-rn-itsm-service-builder">
<h1 class="title topictitle1" id="title_store-rn-itsm-service-builder">Service Builder release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Service Builder application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-service-builder__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d94038e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 202507.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Renaming application service to service instance per updated CSDM naming conventions.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">PRB1897752 - Removed outdated lifecycle business rules. In particular ones required operational status to only more forward or required parent services to be operational.</li>
<li class="li">PRB1818579 - fixed an issue where the "Create New Business/Technology management Service Button" wasn't showing up for the service admin role.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.5.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-service-builder__latest-store-rn-itsm-service-builder">
<ul class="ul">
<li class="li">New: Added Managed by, Department, and Company fields to the business service, technical service, and service offering flows to help with DORA compliance.</li>
<li class="li">Fixed <ul class="ul">
<li class="li">PRB1840840 - Fixed an issue where service_classification was getting a non-value for non English installs.</li>
<li class="li">PRB1844774 - Fixed an issue where the 'internal and external' option for the 'consumer' field was showing up. This option is not appropriate for offerings.</li>
<li class="li">PRB1872006 - Fixed an issue where the 'managed by' field wasn't getting saved when editing a Draft service.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.3.0 - February 2025</dt>
<dd class="dd">Fixed PRB1790283: Fixed a case where service offerings that are in the 'waiting for approval' state don't show up in service builder, which made it seem like the service offerings never got created.</dd>
<dt class="dt dlterm">Version 3.2.6 - December 2024</dt>
<dd class="dd">Fixed: PRB1804842 - Error when submitting service: Status can only move forward to retiring or retired or obsolete from operational.</dd>
<dt class="dt dlterm">Version 3.2.2 - November 2024</dt>
<dd class="dd">Fixed: Accessibility issues across Service Builder.</dd>
<dt class="dt dlterm">Version 3.1.3 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added the word [DRAFT] before the names of service and offering draft records to easily distinguish them from published items.</li>
<li class="li">Fixed: Fixed a defect where duplicate service offerings were causing a business rule to fire that prevented a draft offering to be successfully published.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.3 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Cancel check out of a service or offering. When viewing a service or offering in Service Builder, click the Cancel button to cancel the check out of the service and/or offering and any changes you made. This
action deletes the draft version and reverts the service or offering to its original state.</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Service Builder now uses the standard app shell and will not open in a new tab.</li>
<li class="li">View Service Builder in the Next Experience theme.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.2 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-service-builder__ul_r5p_xyt_2yb">
<li class="li">New approval process for services and service offerings<ul class="ul" id="store-rn-itsm-service-builder__ul_clq_5yt_2yb">
<li class="li">Improved checkout experience to edit services and offerings. Check out a service or a single child offering one at a time. When you check out the service, you don't have to check out all its child
offerings.</li>
<li class="li">Use updated fields, tooltips, and guidance text to help you to:<ul class="ul" id="store-rn-itsm-service-builder__ul_j4c_vyt_2yb">
<li class="li">Define service teams for offerings.</li>
<li class="li">Define the technical service relationships to application services.</li>
</ul></li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-service-builder__ul_dtl_1zt_2yb">
<li class="li">Fixed an issue where when publishing a service with a very large number of DRAFT offerings, the publish would time out and offerings could be lost.</li>
<li class="li">Fixed an 'internal server error (500)' that could happen when viewing the list of services in certain cases.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.4 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Reverse the relationship on business service to business capability relationship</li>
<li class="li">Make Service Builder and its related components as part of Shared Platform Capability and should not require any ITSM license starting Utah and this release</li>
<li class="li">Removed com.snc.sla.contract2 explicit plugin dependency, installing the Service Portfolio Management depenecy should install the com.snc.sla.contract2 plugin</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Documentation link goes to correct release</li>
<li class="li">When using Service Builder to edit a Service Offering record, 'Selected groups' was not getting updated/saved resulting in data loss</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.7 - July 2022</dt>
<dd class="dd">Fixed: Fixed the KPI group mappings in Service Builder when Digital Portfolio Management is enabled.</dd>
<dt class="dt dlterm">Version 2.0.6 - May 2022</dt>
<dd class="dd">Changed: The Service Builder application route (in the URL) changed to now/builder to better integrate with the DPM 2.1 Workspace application route (which changed to now/dpm).</dd>
<dt class="dt dlterm">Version 1.1.3 - April 2022</dt>
<dd class="dd">Changed: Service Level Management - Contract Management Integration - com.snc.sla.contract2 was added as a dependency for Service Builder.</dd>
<dt class="dt dlterm">Version 2.0.5 - March 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.1.2 - February 2022</dt>
<dd class="dd">New: Users are allowed to add KPIs to their services and offerings</dd>
<dt class="dt dlterm">Version 1.0.0 - September 2021</dt>
<dd class="dd">Use Service Builder to create services and their corresponding offerings quickly and easily in a guided, step-by-step flow. Helpful hints and descriptions explain the critical fields and values, and their purposes.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-service-builder.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-service-builder.html\"><body id=\"store-rn-itsm-service-builder\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-service-builder\" aria-labelledby=\"title_store-rn-itsm-service-builder\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-service-builder\">Service Builder release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Service Builder application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-service-builder__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d94038e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 202507.0.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Renaming application service to service instance per updated CSDM naming conventions.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">PRB1897752 - Removed outdated lifecycle business rules. In particular ones required operational status to only more forward or required parent services to be operational.</li>\n <li class=\"li\">PRB1818579 - fixed an issue where the "Create New Business/Technology management Service Button" wasn't showing up for the service admin role.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.5.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-service-builder__latest-store-rn-itsm-service-builder\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added Managed by, Department, and Company fields to the business service, technical service, and service offering flows to help with DORA compliance.</li>\n <li class=\"li\">Fixed <ul class=\"ul\">\n <li class=\"li\">PRB1840840 - Fixed an issue where service_classification was getting a non-value for non English installs.</li>\n <li class=\"li\">PRB1844774 - Fixed an issue where the 'internal and external' option for the 'consumer' field was showing up. This option is not appropriate for offerings.</li>\n <li class=\"li\">PRB1872006 - Fixed an issue where the 'managed by' field wasn't getting saved when editing a Draft service.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.0 - February 2025</dt>\n <dd class=\"dd\">Fixed PRB1790283: Fixed a case where service offerings that are in the 'waiting for approval' state don't show up in service builder, which made it seem like the service offerings never got created.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.6 - December 2024</dt>\n <dd class=\"dd\">Fixed: PRB1804842 - Error when submitting service: Status can only move forward to retiring or retired or obsolete from operational.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.2 - November 2024</dt>\n <dd class=\"dd\">Fixed: Accessibility issues across Service Builder.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.3 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added the word [DRAFT] before the names of service and offering draft records to easily distinguish them from published items.</li>\n <li class=\"li\">Fixed: Fixed a defect where duplicate service offerings were causing a business rule to fire that prevented a draft offering to be successfully published.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.3 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Cancel check out of a service or offering. When viewing a service or offering in Service Builder, click the Cancel button to cancel the check out of the service and/or offering and any changes you made. This\n action deletes the draft version and reverts the service or offering to its original state.</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Service Builder now uses the standard app shell and will not open in a new tab.</li>\n <li class=\"li\">View Service Builder in the Next Experience theme.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.2 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-service-builder__ul_r5p_xyt_2yb\">\n <li class=\"li\">New approval process for services and service offerings<ul class=\"ul\" id=\"store-rn-itsm-service-builder__ul_clq_5yt_2yb\">\n <li class=\"li\">Improved checkout experience to edit services and offerings. Check out a service or a single child offering one at a time. When you check out the service, you don't have to check out all its child\n offerings.</li>\n <li class=\"li\">Use updated fields, tooltips, and guidance text to help you to:<ul class=\"ul\" id=\"store-rn-itsm-service-builder__ul_j4c_vyt_2yb\">\n <li class=\"li\">Define service teams for offerings.</li>\n <li class=\"li\">Define the technical service relationships to application services.</li>\n </ul></li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-service-builder__ul_dtl_1zt_2yb\">\n <li class=\"li\">Fixed an issue where when publishing a service with a very large number of DRAFT offerings, the publish would time out and offerings could be lost.</li>\n <li class=\"li\">Fixed an 'internal server error (500)' that could happen when viewing the list of services in certain cases.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.4 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Reverse the relationship on business service to business capability relationship</li>\n <li class=\"li\">Make Service Builder and its related components as part of Shared Platform Capability and should not require any ITSM license starting Utah and this release</li>\n <li class=\"li\">Removed com.snc.sla.contract2 explicit plugin dependency, installing the Service Portfolio Management depenecy should install the com.snc.sla.contract2 plugin</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Documentation link goes to correct release</li>\n <li class=\"li\">When using Service Builder to edit a Service Offering record, 'Selected groups' was not getting updated/saved resulting in data loss</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.7 - July 2022</dt>\n <dd class=\"dd\">Fixed: Fixed the KPI group mappings in Service Builder when Digital Portfolio Management is enabled.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.6 - May 2022</dt>\n <dd class=\"dd\">Changed: The Service Builder application route (in the URL) changed to now/builder to better integrate with the DPM 2.1 Workspace application route (which changed to now/dpm).</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.3 - April 2022</dt>\n <dd class=\"dd\">Changed: Service Level Management - Contract Management Integration - com.snc.sla.contract2 was added as a dependency for Service Builder.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.5 - March 2022</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.2 - February 2022</dt>\n <dd class=\"dd\">New: Users are allowed to add KPIs to their services and offerings</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - September 2021</dt>\n <dd class=\"dd\">Use Service Builder to create services and their corresponding offerings quickly and easily in a guided, step-by-step flow. Helpful hints and descriptions explain the critical fields and values, and their purposes.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Builder release notes
Version history for the Service Builder application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 202507.0.0 - August 2025
* New: Renaming application service to service instance per updated CSDM naming conventions.
* Fixed:
+ PRB1897752 - Removed outdated lifecycle business rules. In particular ones required operational status to only more forward or required parent services to be operational.
+ PRB1818579 - fixed an issue where the "Create New Business/Technology management Service Button" wasn't showing up for the service admin role.
#### Version 3.5.0 - May 2025
* New: Added Managed by, Department, and Company fields to the business service, technical service, and service offering flows to help with DORA compliance.
* Fixed
+ PRB1840840 - Fixed an issue where service\_classification was getting a non-value for non English installs.
+ PRB1844774 - Fixed an issue where the 'internal and external' option for the 'consumer' field was showing up. This option is not appropriate for offerings.
+ PRB1872006 - Fixed an issue where the 'managed by' field wasn't getting saved when editing a Draft service.
#### Version 3.3.0 - February 2025
Fixed PRB1790283: Fixed a case where service offerings that are in the 'waiting for approval' state don't show up in service builder, which made it seem like the service offerings never got created.
#### Version 3.2.6 - December 2024
Fixed: PRB1804842 - Error when submitting service: Status can only move forward to retiring or retired or obsolete from operational.
#### Version 3.2.2 - November 2024
Fixed: Accessibility issues across Service Builder.
#### Version 3.1.3 - August 2024
* New: Added the word [DRAFT] before the names of service and offering draft records to easily distinguish them from published items.
* Fixed: Fixed a defect where duplicate service offerings were causing a business rule to fire that prevented a draft offering to be successfully published.
#### Version 3.0.3 - February 2024
* New: Cancel check out of a service or offering. When viewing a service or offering in Service Builder, click the Cancel button to cancel the check out of the service and/or offering and any changes you made. This
action deletes the draft version and reverts the service or offering to its original state.
* Changed:
+ Service Builder now uses the standard app shell and will not open in a new tab.
+ View Service Builder in the Next Experience theme.
#### Version 2.2.2 - August 2023
* New:
+ New approval process for services and service offerings
- Improved checkout experience to edit services and offerings. Check out a service or a single child offering one at a time. When you check out the service, you don't have to check out all its child
offerings.
- Use updated fields, tooltips, and guidance text to help you to:
* Define service teams for offerings.
* Define the technical service relationships to application services.
* Fixed:
+ Fixed an issue where when publishing a service with a very large number of DRAFT offerings, the publish would time out and offerings could be lost.
+ Fixed an 'internal server error (500)' that could happen when viewing the list of services in certain cases.
#### Version 2.1.4 - February 2023
* Changed:
+ Reverse the relationship on business service to business capability relationship
+ Make Service Builder and its related components as part of Shared Platform Capability and should not require any ITSM license starting Utah and this release
+ Removed com.snc.sla.contract2 explicit plugin dependency, installing the Service Portfolio Management depenecy should install the com.snc.sla.contract2 plugin
* Fixed:
+ Documentation link goes to correct release
+ When using Service Builder to edit a Service Offering record, 'Selected groups' was not getting updated/saved resulting in data loss
#### Version 2.0.7 - July 2022
Fixed: Fixed the KPI group mappings in Service Builder when Digital Portfolio Management is enabled.
#### Version 2.0.6 - May 2022
Changed: The Service Builder application route (in the URL) changed to now/builder to better integrate with the DPM 2.1 Workspace application route (which changed to now/dpm).
#### Version 1.1.3 - April 2022
Changed: Service Level Management - Contract Management Integration - com.snc.sla.contract2 was added as a dependency for Service Builder.
#### Version 2.0.5 - March 2022
Minor fixes.
#### Version 1.1.2 - February 2022
New: Users are allowed to add KPIs to their services and offerings
#### Version 1.0.0 - September 2021
Use Service Builder to create services and their corresponding offerings quickly and easily in a guided, step-by-step flow. Helpful hints and descriptions explain the critical fields and values, and their purposes.
| ---
title: Service Builder release notes
description: Version history for the Service Builder application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Service Builder release notes
Version history for the Service Builder application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 202507.0.0 - August 2025
* New: Renaming application service to service instance per updated CSDM naming conventions.
* Fixed:
+ PRB1897752 - Removed outdated lifecycle business rules. In particular ones required operational status to only more forward or required parent services to be operational.
+ PRB1818579 - fixed an issue where the "Create New Business/Technology management Service Button" wasn't showing up for the service admin role.
#### Version 3.5.0 - May 2025
* New: Added Managed by, Department, and Company fields to the business service, technical service, and service offering flows to help with DORA compliance.
* Fixed
+ PRB1840840 - Fixed an issue where service\_classification was getting a non-value for non English installs.
+ PRB1844774 - Fixed an issue where the 'internal and external' option for the 'consumer' field was showing up. This option is not appropriate for offerings.
+ PRB1872006 - Fixed an issue where the 'managed by' field wasn't getting saved when editing a Draft service.
#### Version 3.3.0 - February 2025
Fixed PRB1790283: Fixed a case where service offerings that are in the 'waiting for approval' state don't show up in service builder, which made it seem like the service offerings never got created.
#### Version 3.2.6 - December 2024
Fixed: PRB1804842 - Error when submitting service: Status can only move forward to retiring or retired or obsolete from operational.
#### Version 3.2.2 - November 2024
Fixed: Accessibility issues across Service Builder.
#### Version 3.1.3 - August 2024
* New: Added the word [DRAFT] before the names of service and offering draft records to easily distinguish them from published items.
* Fixed: Fixed a defect where duplicate service offerings were causing a business rule to fire that prevented a draft offering to be successfully published.
#### Version 3.0.3 - February 2024
* New: Cancel check out of a service or offering. When viewing a service or offering in Service Builder, click the Cancel button to cancel the check out of the service and/or offering and any changes you made. This
action deletes the draft version and reverts the service or offering to its original state.
* Changed:
+ Service Builder now uses the standard app shell and will not open in a new tab.
+ View Service Builder in the Next Experience theme.
#### Version 2.2.2 - August 2023
* New:
+ New approval process for services and service offerings
- Improved checkout experience to edit services and offerings. Check out a service or a single child offering one at a time. When you check out the service, you don't have to check out all its child
offerings.
- Use updated fields, tooltips, and guidance text to help you to:
* Define service teams for offerings.
* Define the technical service relationships to application services.
* Fixed:
+ Fixed an issue where when publishing a service with a very large number of DRAFT offerings, the publish would time out and offerings could be lost.
+ Fixed an 'internal server error (500)' that could happen when viewing the list of services in certain cases.
#### Version 2.1.4 - February 2023
* Changed:
+ Reverse the relationship on business service to business capability relationship
+ Make Service Builder and its related components as part of Shared Platform Capability and should not require any ITSM license starting Utah and this release
+ Removed com.snc.sla.contract2 explicit plugin dependency, installing the Service Portfolio Management depenecy should install the com.snc.sla.contract2 plugin
* Fixed:
+ Documentation link goes to correct release
+ When using Service Builder to edit a Service Offering record, 'Selected groups' was not getting updated/saved resulting in data loss
#### Version 2.0.7 - July 2022
Fixed: Fixed the KPI group mappings in Service Builder when Digital Portfolio Management is enabled.
#### Version 2.0.6 - May 2022
Changed: The Service Builder application route (in the URL) changed to now/builder to better integrate with the DPM 2.1 Workspace application route (which changed to now/dpm).
#### Version 1.1.3 - April 2022
Changed: Service Level Management - Contract Management Integration - com.snc.sla.contract2 was added as a dependency for Service Builder.
#### Version 2.0.5 - March 2022
Minor fixes.
#### Version 1.1.2 - February 2022
New: Users are allowed to add KPIs to their services and offerings
#### Version 1.0.0 - September 2021
Use Service Builder to create services and their corresponding offerings quickly and easily in a guided, step-by-step flow. Helpful hints and descriptions explain the critical fields and values, and their purposes.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-service-ops-workspace-apps.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-service-ops-workspace-apps.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-service-ops-workspace-apps.html | Service Operations Workspace ITSM Applications release notes | Version history for the Service Operations Workspace ITSM Applications on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-service-ops-workspace-apps.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-service-ops-workspace-apps.html"><body id="store-rn-itsm-service-ops-workspace-apps"><main role="main"><article role="article" class="dita" id="store-rn-itsm-service-ops-workspace-apps" aria-labelledby="title_store-rn-itsm-service-ops-workspace-apps">
<h1 class="title topictitle1" id="title_store-rn-itsm-service-ops-workspace-apps"><span class="ph">Service Operations Workspace</span>
<span class="ph">ITSM</span> Applications release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Operations Workspace</span>
<span class="ph">ITSM</span> Applications on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-service-ops-workspace-apps__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d123970e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 8.0.3 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Incident Management for Service Operations Workspace:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_hhc_wcv_bgc">
<li class="li">New:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_uhc_wcv_bgc">
<li class="li">Admins can configure fuzzy counts for multi-record associator modal lists</li>
<li class="li">Admins can reference the SOW Incident record page view across other configurable workspaces (e.g., CSM/FSM Workspace)</li>
<li class="li">Agents can leverage Learning Enhanced Automation Playbooks within an incident (ITOM Pro+ required)</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_hjh_wcv_bgc">
<li class="li">Agents can leverage CMDB's Unified Map experience for viewing CI details and where it sits in their enterprise's digital estate</li>
</ul>
</li>
</ul></li>
<li class="li">Interaction Management for Service Operations Workspace<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_fc3_1dv_bgc">
<li class="li">New:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_lhr_wcv_bgc">
<li class="li">Admins can enable/disable hiding the inbox upon work item acceptance from SOW Admin Center</li>
<li class="li">Admins can configure the information session tab settings for chat interactions in SOW Admin Center</li>
</ul>
</li>
</ul></li>
<li class="li">Major Incident Management for Service Operations Workspace <ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_p4k_xcv_bgc">
<li class="li">New:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_xxm_xcv_bgc">
<li class="li">Major Incident Managers and Responders can find and link similar incidents to the one they are actively working to identify the blast radius of the incident sooner</li>
</ul></li>
</ul></li>
<li class="li">Problem Management for Service Operations Workspace <ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_p1f_ycv_bgc">
<li class="li">Changed:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_tsx_xcv_bgc">
<li class="li">Selecting the dependency map view for the following fields opens a unified CMDB map in a new tab within the workspace view instead of a new browser tab: <ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_usx_xcv_bgc">
<li class="li">Configuration item</li>
<li class="li">Service</li>
<li class="li">Service offering</li>
</ul>
</li>
</ul>
</li>
</ul></li>
<li class="li">Request Management for Service Operations Workspace<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_o2w_ycv_bgc">
<li class="li">New:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_bhq_ycv_bgc">
<li class="li">Agents can view quick details about who is working on a catalog task record so that they can reach out to the assignee for any follow-ups</li>
</ul>
</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 7.1.3 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_udm_345_bgc">
<li class="li">Change Requests are not documented when created from Incident in SOW. Fixing this issue by linking the Change (CHG) number to the Incident in the RFC field.</li>
<li class="li">Fixing the issue to enable 'Copy Change' while the mandatory fields are not populated.</li>
<li class="li">When clicking on 'Go to CAB Meeting' on SOW Change sidebar, this navigates to UI16 CAB and not SOW CAB if installed.</li>
<li class="li">When creating a Change from a Problem record in SOW users should now be directed to the Create new Change page</li>
<li class="li">Method failing on table name exception is fixed.</li>
<li class="li">On the Change Overview page's summary section now supports dot walked fields in read only mode.</li>
<li class="li">In the CAB Meeting page the Restore or Make next agenda item buttons should no longer overlap the Agenda item description text.</li>
<li class="li">The Create new Change page should now always display cards for Models regardless of the Standard Change plugin being installed.</li>
<li class="li">Latest versions of team governance files are being moved to SRM scope so removed the old versions from admin experience scope.</li>
<li class="li">Fix the issue to enable button which was not visible on SOW workspace for Walk-up location kiosk records, for the 'Default view' in the UI action.</li>
<li class="li">Right colors are shown on the interaction tab as configured on the session tabs</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.1.7 - June 2025</dt>
<dd class="dd" id="store-rn-itsm-service-ops-workspace-apps__latest-store-rn-itsm-service-ops-workspace-apps"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added support for GenAI features - <ul class="ul">
<li class="li">Support email content generation for major incident with email templates using NowAssist.</li>
<li class="li">Make informed decisions on incidents by considering the requester's sentiments, sentiment trend and the reasoning behind them.</li>
</ul>
</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Visibility of email templates for recurring communications after composing once in the Communicate tab for major incidents in SOW.</li>
<li class="li">Visibility of email templates when the defined conditions are not met.</li>
<li class="li">Major Incident Process playbook executes even when proposed major incident is rejected.</li>
<li class="li">Playbook isn't completed when Mark complete action is used in the PIR step.</li>
<li class="li">Playbook isn't cancelled when incident is cancelled.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 7.1.0 - May 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Service Operations Workspace ITSM Admin Center<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_wkt_dq3_cfc">
<li class="li">New:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_bfy_dq3_cfc">
<li class="li">Guided Setup for On-call configuration</li>
<li class="li">Ability to auto-discover service desk groups to assign role</li>
<li class="li">Support for configuring fuzzy count for list views</li>
</ul></li>
</ul></li>
<li class="li">Problem Management for Service Operations Workspace<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_v5j_xq3_cfc">
<li class="li">New:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_t53_fq3_cfc">
<li class="li">Ability to create known error article recommendation for a high impact problem On Call Scheduling for Service Operations Workspace</li>
<li class="li">Guided setup for on-call admin configurations Notify UI Components for Configurable Workspaces</li>
</ul></li>
</ul></li>
<li class="li">Guided setup for Notify admin configurations Meeting Watcher - UI Builder Data Resource<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_v45_gq3_cfc">
<li class="li">New: Data Resource for UI Builder supporting the operations of Change Advisory Board (CAB) for Service Operations Workspace Meeting CAB<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_y2k_jq3_cfc">
<li class="li">Create and manage Change Advisory Board (CAB) meetings in SOW</li>
<li class="li">Run CAB meetings through CAB Workbench in SOW to review and authorize change requests</li>
<li class="li">Discuss agenda items through CAB workbench before and during the CAB meeting</li>
</ul></li>
</ul></li>
<li class="li">Incident Management for Service Operations Workspace<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_djm_kq3_cfc">
<li class="li">New: Users with itil_admin role can close resolved incidents</li>
<li class="li">Changed:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_xrn_lq3_cfc">
<li class="li">Agents are alerted when an incident is reopened that contains child incidents. They are notified of child incidents being reopened as a part of a parent incident being reopened.</li>
<li class="li">Remedial action playbooks is updated to use Flow Engine v2</li>
</ul></li>
</ul></li>
<li class="li">Interaction Management for Service Operations Workspace<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_qtn_mq3_cfc">
<li class="li">New:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_njm_mq3_cfc">
<li class="li">Agents can be notified when end users post an update to a non-focused chat tab. They can further prioritize responding to waiting end users with tabs changing colors as they cross certain
thresholds.</li>
<li class="li">Agents can leverage a unified, in-record interface for phone/call-based interactions</li>
<li class="li">Agents can focus on an accepted interaction with the inbox panel auto-hiding upon accept</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 6.1.5 - March 2025</dt>
<dd class="dd">No changes.</dd>
<dt class="dt dlterm">Version 7.0.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_rsg_kmw_c2c">
<li class="li">Improvements to incident and interaction management to improve agent productivity and streamline resolution.</li>
<li class="li">Improvements to problem management</li>
<li class="li">Support for My Approvals for change/request approvals, (similar to UI16) in SOW</li>
<li class="li">Improvements to SOW Admin Center</li>
<li class="li">Support for DEX as a communications channel in Major Incident Management</li>
<li class="li">Improvements to Mobile Agent</li>
<li class="li">Support for Slack in Sidebar</li>
<li class="li">Improvements to CAB workbench approvals for change management</li>
<li class="li">Improvements to enable NowAssist for change management</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.1.3 - January 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_qkv_ysh_xdc">
<li class="li">Major Incident Management <ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_slv_ysh_xdc">
<li class="li">Communication tab fails to load data.</li>
<li class="li">Major incident proposal results in other jobs in event queue use proposing user for audit entries.</li>
</ul>
</li>
<li class="li">Interaction. <ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_tlv_ysh_xdc">
<li class="li">In SOW 6.0 and 6.1 versions, the short description and opened for fields are marked as mandatory for the interaction record. This version corrects the issue, ensuring that these fields are mandatory only
in the Service Operations Workspace. The previous defect was causing problems when using the Interaction feature in HR or CSM applications.</li>
<li class="li">When associating records to Interactions via the Associate Record modal, records that were already linked to the Interaction were still available for selection. This defect has been fixed, and now those
records are no longer selectable.</li>
</ul>
</li>
<li class="li">Change Request Management <ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_ulv_ysh_xdc">
<li class="li">The "View Activity" button on the Change Request Overview tab has been fixed. It will now correctly hide and show the Activity Stream.</li>
</ul>
</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.1.1 - December 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_aq1_vnq_4dc">
<li class="li">Incorrect shift times on the calendar</li>
<li class="li">Incorrect start and end time for conflict and coverage cards on Required Actions side panel tab</li>
<li class="li">Incorrect start and end time for absence cards on My Requests side panel tab</li>
<li class="li">Calendar doesn't load when the group manager approves absence requested for the days post DST</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.1.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Configure the Interaction Management features from SOW admin center.</li>
<li class="li">Provide users with current resources for learning about SOW admin configuration.</li>
<li class="li">View the requester's device details from the record information card to quickly resolve hardware-related issues.</li>
<li class="li">Add one or more approvers to the request or a request item to speed up the process and fulfil the user's request more efficiently.</li>
<li class="li">Improve the system performance by configuring the count of number of incident records in the incident list page.</li>
<li class="li">Copy the sys ID or the URL of the incident from the incident list page to share with other agents, enabling quicker resolution of the issue.</li>
<li class="li">Chat or make calls to communicate with stakeholders using the Collaborate option in the contextual side panel of problem and problem task records.</li>
<li class="li">Configure the automatic closure of interaction record from an incident record.</li>
<li class="li">Flag the events on the activity stream of a major incident to add the events to the post incident report events timeline.</li>
<li class="li">View the post incident report information on the Post incident report tab with the Incident management granular roles.</li>
<li class="li">Add multiple related interaction records to an incident record.</li>
<li class="li">Define, customize, and apply tags to the activities in the activity streams of an incident record.</li>
<li class="li">Experience a clean UI with collapsible activity stream tiles.</li>
<li class="li">Resolve incident or support issues faster and more efficiently with response templates.</li>
<li class="li">Get similarity-based problems and change requests as recommendations by recognizing the similar patterns between the fields of the incident table and the problem or change request table.</li>
<li class="li">Manage the Standard Change life cycle. Create, propose, edit and retire standard change templates from Service Operations Workspace.</li>
<li class="li">Explore and filter the Change Catalog. Find your change model or template with ease when raising new changes, by using improved filtering and search for the Change Catalogue in Service Operations
Workspace.</li>
<li class="li">Propose mass configuration item updates in Change Management. Automate the update and audit trail of CIs from within the change record in Service Operations Workspace. Mass update and change proposals record
the attributes being changed and (optionally) update the CMDB automatically when the change is complete.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.1.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Service Reliability Management - Improvement for Teams and Service enablement for Service Reliability Management</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_u3b_1d3_ccc">
<li class="li">Service Reliability Management - Performance issue in activating Teams and Services for Service Reliability Management.</li>
<li class="li">Major Incident Management: Sidebar channels in Major Incident Management which should be added per Communication Plan Definition was not added.</li>
<li class="li">On-Call: On-Call: Escalation designer in Service Operations Workspace sometimes would not add audience.</li>
<li class="li">Change Management <ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_iw2_zc3_ccc">
<li class="li">Change Overview pane does not display any card information when the Planning overview card is selected.</li>
<li class="li">CI / Service / Service offering pop up does not load on SOW Change Management.</li>
</ul>
</li>
<li class="li">Problem Management: Problem Tasks created with a type (when models is enabled) should not change the Model field if it is not empty.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.2.2 - June 2024</dt>
<dd class="dd">No changes. Updated for dependency update.</dd>
<dt class="dt dlterm">Version 5.0.0 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:
<ul class="ul">
<li class="li">Manage the entire major incident lifecycle with Major Incident Management in Service Operations Workspaces in the following ways:
<ul class="ul">
<li class="li">Propose, promote, create, and manage major incidents.</li>
<li class="li">Identify and create a major incident automatically based on major incident trigger rules.</li>
<li class="li">Communicate with business stakeholders and end users by sending status updates and notifications to inform about the impact and progress of the major incident.</li>
<li class="li">Collaborate with the business stakeholders to discuss the issues and help with resolving the major incident.</li>
<li class="li">Resolve major incident.</li>
</ul>
</li>
<li class="li">Configure Major Incident Management using Admin Center in Service Operations Workspace. Admin Center enables you to install Major Incident Management and then configure the following features:
<ul class="ul">
<li class="li">Major incident trigger rules to automatically create, propose, or promote major incidents.</li>
<li class="li">Assign playbooks to manage major incident process.</li>
<li class="li">Assign Major Incident Manager role to users for managing major incidents.</li>
<li class="li">Email notifications that are sent to the stakeholders and end users.</li>
<li class="li">Communication such as email and SMS messages sent to the stakeholders and end users.</li>
<li class="li">Communication plans definitions, tasks, collaboration tasks and channels for an easy and effective communication with stakeholders and end users.</li>
<li class="li">Timeline configuration for generating post incident report.</li>
</ul>
</li>
<li class="li">Visualize the entire major incident process in a task-oriented view with Major incident Playbooks in Major Incident Management. They leverage communication, collaboration, and core major incident process capabilities. This helps in quickly identifying key areas that require attention, and managing and resolving major incidents faster. The following two playbooks are available in the base system:
<ul class="ul">
<li class="li">MI playbook</li>
<li class="li">Advanced MI playbook</li>
</ul>
</li>
<li class="li">Review the post incident report for a major incident to evaluate the incident response process and identify the process gaps for improvements. Reviewing the report helps you analyze the incident and understand what can be done to avoid a similar incident or issue in the future. Post incident report is created automatically after a major incident is resolved. Use the Post incident reporttab on a major incident record to generate, edit, review and publish the report in PDF.</li>
<li class="li">Incident management enhancements:
<ul class="ul">
<li class="li">Copy the page URL to clipboard for quickly sharing the link with other agents or stakeholders.</li>
<li class="li">Preview the records of the reference key fields on the same page. If you want, you can also open the record on a separate tab.</li>
<li class="li">Update the incident information on the Summary and Impact summary section of the Overview tab.</li>
<li class="li">Preview the caller information from the caller card on the Record information side panel.</li>
<li class="li">View the assets, recent interaction, and incident information specific to the caller.</li>
<li class="li">The incident information on the header of the incident record page is now moved to the Summary section to increase the workspace view area.</li>
<li class="li">Preview the record information from the respective lists on the landing page. Users can preview and update the record information in the workspace view. This feature is applicable for the following records:
<ul class="ul">
<li class="li">Interaction</li>
<li class="li">Incident</li>
<li class="li">Problem</li>
<li class="li">Change</li>
<li class="li">Request</li>
</ul>
</li>
</ul>
</li>
<li class="li">Problem management enhancements:
<ul class="ul">
<li class="li">Problem coordinators can manage problems and problem tasks through their lifecycle on Service Operations Workspace</li>
</ul>
</li>
<li class="li">Admin Center enhancements:
<ul class="ul">
<li class="li">Added support for installing Major Incident Management in Service Operations Workspace.</li>
<li class="li">Added differentiated landing page configurations for tier 1 and tier 2 personas for:
<ul class="ul">
<li class="li">Donut configurations</li>
<li class="li">Announcements</li>
<li class="li">Upcoming section</li>
<li class="li">Quick links</li>
<li class="li">Getting started section</li>
</ul>
</li>
<li class="li">Added support for collapsing the donut card lists by default on the landing page.</li>
</ul>
</li>
</ul>
</li>
<li class="li">Fixed: <ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_tgs_v55_gbc">
<li class="li">Change Management: <ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_ugs_v55_gbc">
<li class="li">Various improvements to field labels for accessibility.</li>
<li class="li">Screen readers should only factor headings for the toggle of the Scope and Impact section on Overview page.</li>
<li class="li">New button on custom lists created via My Lists for Change Request does not work.</li>
<li class="li">Users need to reload the page to see Refresh Impacted Services button on saving a new change request</li>
<li class="li">Users are unable to view accessible change model cards on the Change Model landing page.</li>
<li class="li">Change Schedule page fails to load when a custom abort Business Rule executes on submission of the Planned Start and End Date fields.</li>
<li class="li">The activity section on change overview page cannot be hidden once it is collapsed.</li>
<li class="li">Counts on the cards in the Scope and Impact Overview section do not reflect the counts in the corresponding lists of records.</li>
<li class="li">Change Models landing page is blank for users that have insufficient roles.</li>
<li class="li">Secondary Risk Actions not being translated correctly.</li>
</ul>
</li>
<li class="li">Incident Management: <ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_vgs_v55_gbc">
<li class="li">Minor defect fixes</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.2.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_oh4_xy5_21c">
<li class="li">Updates to on-call capabilities: Ability to use the schedules menu to access the On-Call Scheduling application from the home page. Agents can use schedules to view their schedules, request absence and set
their notification preference. Group Manager can use schedules to manage schedules and requests, set escalation trigger rules and policies, and create delivery channels for notification preferences</li>
<li class="li">Updates to Site Reliability Management capabilities: Introduced updated access controls and global team access changes for SRM</li>
</ul></li>
<li class="li">Changed: Minor updates and fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 4.1.0 - November 2023</dt>
<dd class="dd">Updated support for the Now Assist for ITSM application.</dd>
<dt class="dt dlterm">Version 4.0.0 - November 2023</dt>
<dd class="dd">Simplify the upgrade experience using the standard record page for various record forms.</dd>
<dt class="dt dlterm">Version 3.1.0 - September 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_hyx_1nh_xyb">
<li class="li">New: Now Assist Summary component for Incident Overview</li>
<li class="li">Changed: Incident Resolve modal changes</li>
<li class="li">Fixed<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_eqk_cnh_xyb">
<li class="li">Fixed interaction performance issue of slow load of an interaction record.</li>
<li class="li">Fixed issue with starting a conference call when the participant number is very large</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_u2f_myy_dyb">
<li class="li">Collaboration Services for Service Operations Workspace:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_k2q_myy_dyb">
<li class="li">Initiate and manage conference calls for Zoom, MS Teams, and Webex.</li>
<li class="li">Initiate and manage telephony calls with Twilio.</li>
<li class="li">Initiate and manage chats using Sidebar.</li>
<li class="li">Send SMS messages directly from the workspace.</li>
</ul></li>
<li class="li">Recommended Actions for ITSM - Advanced:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_xbk_4yy_dyb">
<li class="li">Added support to display Recommended Actions.</li>
<li class="li">Display contextual and actionable recommendations through a side panel for incidents. Additionally, recommendations can also be shown at the field level.</li>
<li class="li">Users can configure the rules for both field-level and contextual recommendations.</li>
</ul></li>
<li class="li">Service Operations Workspace ITSM Admin Experience:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_w4n_qyy_dyb">
<li class="li">Provides a simple UI to configure the content and information that is surfaced to the agents on record pages. It also surfaces additional application capabilities that can be enabled to update your
agent workspaces.</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_hlw_syy_dyb">
<li class="li">Incident Management:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_ymy_syy_dyb">
<li class="li">Updated the Incident Overview page.</li>
<li class="li">Added new Recommended Actions for Incidents.</li>
</ul></li>
<li class="li">Remedial Actions Framework:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_nv5_5yy_dyb">
<li class="li">Added controls to restrict duplicate remedial action request execution within a time window.</li>
<li class="li">Allow cancellation of a remedial action.</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_ft1_wyy_dyb">
<li class="li">Fixed inline editing issue with related record lists.</li>
<li class="li">Functional and performance fixes on an interaction record.</li>
<li class="li">Other minor bug fixes.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.1 - June 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_vry_fhj_4xb">
<li class="li">A performance issue on Service Operations Workspace landing page when there are multiple on-call groups on the instance</li>
<li class="li">A technical error for installation warnings from Change Management for Service Operations Workspace</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.0 - May 2023</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_ycm_xgf_3xb">
<li class="li">Added support for CTI in contact card.</li>
<li class="li">Added table-based configuration options so that change teams can easily align the Overview Pages to their process requirements. This new configuration option provides a greatly simplified approach to ensuring that
the right information is rendered to knowledge workers when navigating the change via the Overview Pages.</li>
<li class="li">Investigation Framework:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_rkr_chf_3xb">
<li class="li">Remedial Actions Framework - New capability added to support remediations.</li>
<li class="li">Execute remedial actions directly on CI.</li>
<li class="li">Support for automatically fetching msinfo32 and dsregcmd data for Windows devices and servers.</li>
<li class="li">Introduced a new status 'Cancelled' for on-call escalations.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.1 - March 2023</dt>
<dd class="dd">Fixed - Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_c1x_j23_mxb">
<li class="li">New:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_ybx_k23_mxb">
<li class="li">Incident Investigation:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_b3b_l23_mxb">
<li class="li">An adapter to support Microsoft Endpoint Configuration Manager for incident investigation.></li>
<li class="li">Visibility for when metrics cross pre-set warning and critical threshold levels</li>
<li class="li">Additional system information metrics for Agent Client Collector (ACC) adapter></li>
</ul></li>
</ul></li>
<li class="li">Change Management: Navigate the change lifecycle with dynamic overview pages and a scheduling experience in Service Operations Workspace.</li>
<li class="li">Experts on-call: Track on-call escalations in real-time.</li>
<li class="li">Changed: Interaction Management - Reach out to the requester using the contact details on the Requester card.</li>
<li class="li">Fixed: Fixed inline editing issue with related record lists.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.3 - January 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.3.1 - November 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Enabled AI Search as the search engine for global search in Service Operations Workspace.</li>
<li class="li">Added Complete and Abandon UI actions on the interaction record.</li>
<li class="li">Added Agent Assist on the interaction record for searching KB articles.</li>
<li class="li">Enabled MS Teams collaboration on the interaction record.</li>
</ul></li>
<li class="li">Changed: Experts on-call are displayed based on all configuration items and services associated with the incident.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Active records in the Requestor Information panel display in various languages.</li>
<li class="li">Agent Assist does not show when creating a new record.</li>
<li class="li">Creating a pre-approved change returns an error.</li>
<li class="li">The New button does not redirect to a change request form when a user has admin access.</li>
<li class="li">The Edit button for quick links on the homepage disappears if favorites are pinned.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.1 - August 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Prioritize work for tier-2 agents by seeing an overview of assignments, outages, and service announcements.</li>
<li class="li">Investigate any affected CIs associated with an incident using the Investigate tab. This tab displays statistical information of the associated affected CIs and helps you analyze and resolve incidents.</li>
<li class="li">View the availability of a user on MS Teams before reaching out to the user via chat</li>
<li class="li">Reduce the interaction request queue in an agents inbox by enabling automatic assignment of interactions using Advanced Work Assignment (AWA) assignment rules.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.1 - June 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_ldx_lkn_qtb">
<li class="li">New:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_pdv_mkn_qtb">
<li class="li">Added onboarding experience for users logging into Service Operations Workspace. It provides instructions to orient users to key tasks in the workspace.</li>
<li class="li">Introduced a Guided setup, Service Operations Workspace for ITSM, to help with the initial configuration of the workspace.</li>
</ul></li>
<li class="li">Changed: <ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_bml_kkn_qtb">
<li class="li">Made UI changes to ensure a consistent visual experience.</li>
<li class="li">If the incident is not assigned to anyone and the logged-in user belongs to the current assignment group, replaced the Assign action with the Assigned to me action for the Record information section in the
contextual side panel.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_wds_nkn_qtb">
<li class="li">Landing page: If KPIs are not set up or there is no data available for the agent, performance-related message on the landing page header is hidden.</li>
<li class="li">Incident Management: The Assign to me list action is hidden for incidents that are already assigned to the logged-in user.</li>
<li class="li">Problem Management: The New button works on the problem task list when a user adds it to sys_ux_list.</li>
<li class="li">Change Management: <ul class="ul" id="store-rn-itsm-service-ops-workspace-apps__ul_a2s_nkn_qtb">
<li class="li">Added the Incidents caused by change related list on the Change form.</li>
<li class="li">Added a header entry to define the short description as the primary field for change tasks.</li>
</ul></li>
<li class="li">Walk-up Experience: Added the Consume UI action on Stockroom Consumable.</li>
<li class="li">Workspace: Fixed console errors for the sn-contact-card component and agent chat.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - March 2022</dt>
<dd class="dd">Service Operations Workspace ITSM Applications enable you to streamline IT Service Management workflows and processes for modern operations. You can effectively manage the lifecycle of incidents, requests, and walk-up
appointments in the Service Operations Workspace.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-service-ops-workspace-apps.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-service-ops-workspace-apps.html\"><body id=\"store-rn-itsm-service-ops-workspace-apps\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-service-ops-workspace-apps\" aria-labelledby=\"title_store-rn-itsm-service-ops-workspace-apps\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-service-ops-workspace-apps\"><span class=\"ph\">Service Operations Workspace</span>\n <span class=\"ph\">ITSM</span> Applications release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Operations Workspace</span>\n <span class=\"ph\">ITSM</span> Applications on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-service-ops-workspace-apps__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d123970e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 8.0.3 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Incident Management for Service Operations Workspace:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_hhc_wcv_bgc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_uhc_wcv_bgc\">\n <li class=\"li\">Admins can configure fuzzy counts for multi-record associator modal lists</li>\n <li class=\"li\">Admins can reference the SOW Incident record page view across other configurable workspaces (e.g., CSM/FSM Workspace)</li>\n <li class=\"li\">Agents can leverage Learning Enhanced Automation Playbooks within an incident (ITOM Pro+ required)</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_hjh_wcv_bgc\">\n <li class=\"li\">Agents can leverage CMDB's Unified Map experience for viewing CI details and where it sits in their enterprise's digital estate</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Interaction Management for Service Operations Workspace<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_fc3_1dv_bgc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_lhr_wcv_bgc\">\n <li class=\"li\">Admins can enable/disable hiding the inbox upon work item acceptance from SOW Admin Center</li>\n <li class=\"li\">Admins can configure the information session tab settings for chat interactions in SOW Admin Center</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Major Incident Management for Service Operations Workspace <ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_p4k_xcv_bgc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_xxm_xcv_bgc\">\n <li class=\"li\">Major Incident Managers and Responders can find and link similar incidents to the one they are actively working to identify the blast radius of the incident sooner</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Problem Management for Service Operations Workspace <ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_p1f_ycv_bgc\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_tsx_xcv_bgc\">\n <li class=\"li\">Selecting the dependency map view for the following fields opens a unified CMDB map in a new tab within the workspace view instead of a new browser tab: <ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_usx_xcv_bgc\">\n <li class=\"li\">Configuration item</li>\n <li class=\"li\">Service</li>\n <li class=\"li\">Service offering</li>\n </ul>\n </li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Request Management for Service Operations Workspace<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_o2w_ycv_bgc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_bhq_ycv_bgc\">\n <li class=\"li\">Agents can view quick details about who is working on a catalog task record so that they can reach out to the assignee for any follow-ups</li>\n </ul>\n </li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 7.1.3 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_udm_345_bgc\">\n <li class=\"li\">Change Requests are not documented when created from Incident in SOW. Fixing this issue by linking the Change (CHG) number to the Incident in the RFC field.</li>\n <li class=\"li\">Fixing the issue to enable 'Copy Change' while the mandatory fields are not populated.</li>\n <li class=\"li\">When clicking on 'Go to CAB Meeting' on SOW Change sidebar, this navigates to UI16 CAB and not SOW CAB if installed.</li>\n <li class=\"li\">When creating a Change from a Problem record in SOW users should now be directed to the Create new Change page</li>\n <li class=\"li\">Method failing on table name exception is fixed.</li>\n <li class=\"li\">On the Change Overview page's summary section now supports dot walked fields in read only mode.</li>\n <li class=\"li\">In the CAB Meeting page the Restore or Make next agenda item buttons should no longer overlap the Agenda item description text.</li>\n <li class=\"li\">The Create new Change page should now always display cards for Models regardless of the Standard Change plugin being installed.</li>\n <li class=\"li\">Latest versions of team governance files are being moved to SRM scope so removed the old versions from admin experience scope.</li>\n <li class=\"li\">Fix the issue to enable button which was not visible on SOW workspace for Walk-up location kiosk records, for the 'Default view' in the UI action.</li>\n <li class=\"li\">Right colors are shown on the interaction tab as configured on the session tabs</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.7 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-service-ops-workspace-apps__latest-store-rn-itsm-service-ops-workspace-apps\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added support for GenAI features - <ul class=\"ul\">\n <li class=\"li\">Support email content generation for major incident with email templates using NowAssist.</li>\n <li class=\"li\">Make informed decisions on incidents by considering the requester's sentiments, sentiment trend and the reasoning behind them.</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Visibility of email templates for recurring communications after composing once in the Communicate tab for major incidents in SOW.</li>\n <li class=\"li\">Visibility of email templates when the defined conditions are not met.</li>\n <li class=\"li\">Major Incident Process playbook executes even when proposed major incident is rejected.</li>\n <li class=\"li\">Playbook isn't completed when Mark complete action is used in the PIR step.</li>\n <li class=\"li\">Playbook isn't cancelled when incident is cancelled.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.1.0 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Service Operations Workspace ITSM Admin Center<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_wkt_dq3_cfc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_bfy_dq3_cfc\">\n <li class=\"li\">Guided Setup for On-call configuration</li>\n <li class=\"li\">Ability to auto-discover service desk groups to assign role</li>\n <li class=\"li\">Support for configuring fuzzy count for list views</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Problem Management for Service Operations Workspace<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_v5j_xq3_cfc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_t53_fq3_cfc\">\n <li class=\"li\">Ability to create known error article recommendation for a high impact problem On Call Scheduling for Service Operations Workspace</li>\n <li class=\"li\">Guided setup for on-call admin configurations Notify UI Components for Configurable Workspaces</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Guided setup for Notify admin configurations Meeting Watcher - UI Builder Data Resource<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_v45_gq3_cfc\">\n <li class=\"li\">New: Data Resource for UI Builder supporting the operations of Change Advisory Board (CAB) for Service Operations Workspace Meeting CAB<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_y2k_jq3_cfc\">\n <li class=\"li\">Create and manage Change Advisory Board (CAB) meetings in SOW</li>\n <li class=\"li\">Run CAB meetings through CAB Workbench in SOW to review and authorize change requests</li>\n <li class=\"li\">Discuss agenda items through CAB workbench before and during the CAB meeting</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Incident Management for Service Operations Workspace<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_djm_kq3_cfc\">\n <li class=\"li\">New: Users with itil_admin role can close resolved incidents</li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_xrn_lq3_cfc\">\n <li class=\"li\">Agents are alerted when an incident is reopened that contains child incidents. They are notified of child incidents being reopened as a part of a parent incident being reopened.</li>\n <li class=\"li\">Remedial action playbooks is updated to use Flow Engine v2</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Interaction Management for Service Operations Workspace<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_qtn_mq3_cfc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_njm_mq3_cfc\">\n <li class=\"li\">Agents can be notified when end users post an update to a non-focused chat tab. They can further prioritize responding to waiting end users with tabs changing colors as they cross certain\n thresholds.</li>\n <li class=\"li\">Agents can leverage a unified, in-record interface for phone/call-based interactions</li>\n <li class=\"li\">Agents can focus on an accepted interaction with the inbox panel auto-hiding upon accept</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.5 - March 2025</dt>\n <dd class=\"dd\">No changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_rsg_kmw_c2c\">\n <li class=\"li\">Improvements to incident and interaction management to improve agent productivity and streamline resolution.</li>\n <li class=\"li\">Improvements to problem management</li>\n <li class=\"li\">Support for My Approvals for change/request approvals, (similar to UI16) in SOW</li>\n <li class=\"li\">Improvements to SOW Admin Center</li>\n <li class=\"li\">Support for DEX as a communications channel in Major Incident Management</li>\n <li class=\"li\">Improvements to Mobile Agent</li>\n <li class=\"li\">Support for Slack in Sidebar</li>\n <li class=\"li\">Improvements to CAB workbench approvals for change management</li>\n <li class=\"li\">Improvements to enable NowAssist for change management</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.3 - January 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_qkv_ysh_xdc\">\n <li class=\"li\">Major Incident Management <ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_slv_ysh_xdc\">\n <li class=\"li\">Communication tab fails to load data.</li>\n <li class=\"li\">Major incident proposal results in other jobs in event queue use proposing user for audit entries.</li>\n </ul>\n </li>\n <li class=\"li\">Interaction. <ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_tlv_ysh_xdc\">\n <li class=\"li\">In SOW 6.0 and 6.1 versions, the short description and opened for fields are marked as mandatory for the interaction record. This version corrects the issue, ensuring that these fields are mandatory only\n in the Service Operations Workspace. The previous defect was causing problems when using the Interaction feature in HR or CSM applications.</li>\n <li class=\"li\">When associating records to Interactions via the Associate Record modal, records that were already linked to the Interaction were still available for selection. This defect has been fixed, and now those\n records are no longer selectable.</li>\n </ul>\n </li>\n <li class=\"li\">Change Request Management <ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_ulv_ysh_xdc\">\n <li class=\"li\">The "View Activity" button on the Change Request Overview tab has been fixed. It will now correctly hide and show the Activity Stream.</li>\n </ul>\n </li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.1 - December 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_aq1_vnq_4dc\">\n <li class=\"li\">Incorrect shift times on the calendar</li>\n <li class=\"li\">Incorrect start and end time for conflict and coverage cards on Required Actions side panel tab</li>\n <li class=\"li\">Incorrect start and end time for absence cards on My Requests side panel tab</li>\n <li class=\"li\">Calendar doesn't load when the group manager approves absence requested for the days post DST</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.0 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Configure the Interaction Management features from SOW admin center.</li>\n <li class=\"li\">Provide users with current resources for learning about SOW admin configuration.</li>\n <li class=\"li\">View the requester's device details from the record information card to quickly resolve hardware-related issues.</li>\n <li class=\"li\">Add one or more approvers to the request or a request item to speed up the process and fulfil the user's request more efficiently.</li>\n <li class=\"li\">Improve the system performance by configuring the count of number of incident records in the incident list page.</li>\n <li class=\"li\">Copy the sys ID or the URL of the incident from the incident list page to share with other agents, enabling quicker resolution of the issue.</li>\n <li class=\"li\">Chat or make calls to communicate with stakeholders using the Collaborate option in the contextual side panel of problem and problem task records.</li>\n <li class=\"li\">Configure the automatic closure of interaction record from an incident record.</li>\n <li class=\"li\">Flag the events on the activity stream of a major incident to add the events to the post incident report events timeline.</li>\n <li class=\"li\">View the post incident report information on the Post incident report tab with the Incident management granular roles.</li>\n <li class=\"li\">Add multiple related interaction records to an incident record.</li>\n <li class=\"li\">Define, customize, and apply tags to the activities in the activity streams of an incident record.</li>\n <li class=\"li\">Experience a clean UI with collapsible activity stream tiles.</li>\n <li class=\"li\">Resolve incident or support issues faster and more efficiently with response templates.</li>\n <li class=\"li\">Get similarity-based problems and change requests as recommendations by recognizing the similar patterns between the fields of the incident table and the problem or change request table.</li>\n <li class=\"li\">Manage the Standard Change life cycle. Create, propose, edit and retire standard change templates from Service Operations Workspace.</li>\n <li class=\"li\">Explore and filter the Change Catalog. Find your change model or template with ease when raising new changes, by using improved filtering and search for the Change Catalogue in Service Operations\n Workspace.</li>\n <li class=\"li\">Propose mass configuration item updates in Change Management. Automate the update and audit trail of CIs from within the change record in Service Operations Workspace. Mass update and change proposals record\n the attributes being changed and (optionally) update the CMDB automatically when the change is complete.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Service Reliability Management - Improvement for Teams and Service enablement for Service Reliability Management</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_u3b_1d3_ccc\">\n <li class=\"li\">Service Reliability Management - Performance issue in activating Teams and Services for Service Reliability Management.</li>\n <li class=\"li\">Major Incident Management: Sidebar channels in Major Incident Management which should be added per Communication Plan Definition was not added.</li>\n <li class=\"li\">On-Call: On-Call: Escalation designer in Service Operations Workspace sometimes would not add audience.</li>\n <li class=\"li\">Change Management <ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_iw2_zc3_ccc\">\n <li class=\"li\">Change Overview pane does not display any card information when the Planning overview card is selected.</li>\n <li class=\"li\">CI / Service / Service offering pop up does not load on SOW Change Management.</li>\n </ul>\n </li>\n <li class=\"li\">Problem Management: Problem Tasks created with a type (when models is enabled) should not change the Model field if it is not empty.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.2 - June 2024</dt>\n <dd class=\"dd\">No changes. Updated for dependency update.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:\n <ul class=\"ul\">\n <li class=\"li\">Manage the entire major incident lifecycle with Major Incident Management in Service Operations Workspaces in the following ways:\n <ul class=\"ul\">\n <li class=\"li\">Propose, promote, create, and manage major incidents.</li>\n <li class=\"li\">Identify and create a major incident automatically based on major incident trigger rules.</li>\n <li class=\"li\">Communicate with business stakeholders and end users by sending status updates and notifications to inform about the impact and progress of the major incident.</li>\n <li class=\"li\">Collaborate with the business stakeholders to discuss the issues and help with resolving the major incident.</li>\n <li class=\"li\">Resolve major incident.</li>\n </ul>\n </li>\n <li class=\"li\">Configure Major Incident Management using Admin Center in Service Operations Workspace. Admin Center enables you to install Major Incident Management and then configure the following features:\n <ul class=\"ul\">\n <li class=\"li\">Major incident trigger rules to automatically create, propose, or promote major incidents.</li>\n <li class=\"li\">Assign playbooks to manage major incident process.</li>\n <li class=\"li\">Assign Major Incident Manager role to users for managing major incidents.</li>\n <li class=\"li\">Email notifications that are sent to the stakeholders and end users.</li>\n <li class=\"li\">Communication such as email and SMS messages sent to the stakeholders and end users.</li>\n <li class=\"li\">Communication plans definitions, tasks, collaboration tasks and channels for an easy and effective communication with stakeholders and end users.</li>\n <li class=\"li\">Timeline configuration for generating post incident report.</li>\n </ul>\n </li>\n <li class=\"li\">Visualize the entire major incident process in a task-oriented view with Major incident Playbooks in Major Incident Management. They leverage communication, collaboration, and core major incident process capabilities. This helps in quickly identifying key areas that require attention, and managing and resolving major incidents faster. The following two playbooks are available in the base system:\n <ul class=\"ul\">\n <li class=\"li\">MI playbook</li>\n <li class=\"li\">Advanced MI playbook</li>\n </ul>\n </li>\n <li class=\"li\">Review the post incident report for a major incident to evaluate the incident response process and identify the process gaps for improvements. Reviewing the report helps you analyze the incident and understand what can be done to avoid a similar incident or issue in the future. Post incident report is created automatically after a major incident is resolved. Use the Post incident reporttab on a major incident record to generate, edit, review and publish the report in PDF.</li>\n <li class=\"li\">Incident management enhancements:\n <ul class=\"ul\">\n <li class=\"li\">Copy the page URL to clipboard for quickly sharing the link with other agents or stakeholders.</li>\n <li class=\"li\">Preview the records of the reference key fields on the same page. If you want, you can also open the record on a separate tab.</li>\n <li class=\"li\">Update the incident information on the Summary and Impact summary section of the Overview tab.</li>\n <li class=\"li\">Preview the caller information from the caller card on the Record information side panel.</li>\n <li class=\"li\">View the assets, recent interaction, and incident information specific to the caller.</li>\n <li class=\"li\">The incident information on the header of the incident record page is now moved to the Summary section to increase the workspace view area.</li>\n <li class=\"li\">Preview the record information from the respective lists on the landing page. Users can preview and update the record information in the workspace view. This feature is applicable for the following records:\n <ul class=\"ul\">\n <li class=\"li\">Interaction</li>\n <li class=\"li\">Incident</li>\n <li class=\"li\">Problem</li>\n <li class=\"li\">Change</li>\n <li class=\"li\">Request</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Problem management enhancements:\n <ul class=\"ul\">\n <li class=\"li\">Problem coordinators can manage problems and problem tasks through their lifecycle on Service Operations Workspace</li>\n </ul>\n </li>\n <li class=\"li\">Admin Center enhancements:\n <ul class=\"ul\">\n <li class=\"li\">Added support for installing Major Incident Management in Service Operations Workspace.</li>\n <li class=\"li\">Added differentiated landing page configurations for tier 1 and tier 2 personas for:\n <ul class=\"ul\">\n <li class=\"li\">Donut configurations</li>\n <li class=\"li\">Announcements</li>\n <li class=\"li\">Upcoming section</li>\n <li class=\"li\">Quick links</li>\n <li class=\"li\">Getting started section</li>\n </ul>\n </li>\n <li class=\"li\">Added support for collapsing the donut card lists by default on the landing page.</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_tgs_v55_gbc\">\n <li class=\"li\">Change Management: <ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_ugs_v55_gbc\">\n <li class=\"li\">Various improvements to field labels for accessibility.</li>\n <li class=\"li\">Screen readers should only factor headings for the toggle of the Scope and Impact section on Overview page.</li>\n <li class=\"li\">New button on custom lists created via My Lists for Change Request does not work.</li>\n <li class=\"li\">Users need to reload the page to see Refresh Impacted Services button on saving a new change request</li>\n <li class=\"li\">Users are unable to view accessible change model cards on the Change Model landing page.</li>\n <li class=\"li\">Change Schedule page fails to load when a custom abort Business Rule executes on submission of the Planned Start and End Date fields.</li>\n <li class=\"li\">The activity section on change overview page cannot be hidden once it is collapsed.</li>\n <li class=\"li\">Counts on the cards in the Scope and Impact Overview section do not reflect the counts in the corresponding lists of records.</li>\n <li class=\"li\">Change Models landing page is blank for users that have insufficient roles.</li>\n <li class=\"li\">Secondary Risk Actions not being translated correctly.</li>\n </ul>\n </li>\n <li class=\"li\">Incident Management: <ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_vgs_v55_gbc\">\n <li class=\"li\">Minor defect fixes</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_oh4_xy5_21c\">\n <li class=\"li\">Updates to on-call capabilities: Ability to use the schedules menu to access the On-Call Scheduling application from the home page. Agents can use schedules to view their schedules, request absence and set\n their notification preference. Group Manager can use schedules to manage schedules and requests, set escalation trigger rules and policies, and create delivery channels for notification preferences</li>\n <li class=\"li\">Updates to Site Reliability Management capabilities: Introduced updated access controls and global team access changes for SRM</li>\n </ul></li>\n <li class=\"li\">Changed: Minor updates and fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - November 2023</dt>\n <dd class=\"dd\">Updated support for the Now Assist for ITSM application.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - November 2023</dt>\n <dd class=\"dd\">Simplify the upgrade experience using the standard record page for various record forms.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - September 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_hyx_1nh_xyb\">\n <li class=\"li\">New: Now Assist Summary component for Incident Overview</li>\n <li class=\"li\">Changed: Incident Resolve modal changes</li>\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_eqk_cnh_xyb\">\n <li class=\"li\">Fixed interaction performance issue of slow load of an interaction record.</li>\n <li class=\"li\">Fixed issue with starting a conference call when the participant number is very large</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_u2f_myy_dyb\">\n <li class=\"li\">Collaboration Services for Service Operations Workspace:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_k2q_myy_dyb\">\n <li class=\"li\">Initiate and manage conference calls for Zoom, MS Teams, and Webex.</li>\n <li class=\"li\">Initiate and manage telephony calls with Twilio.</li>\n <li class=\"li\">Initiate and manage chats using Sidebar.</li>\n <li class=\"li\">Send SMS messages directly from the workspace.</li>\n </ul></li>\n <li class=\"li\">Recommended Actions for ITSM - Advanced:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_xbk_4yy_dyb\">\n <li class=\"li\">Added support to display Recommended Actions.</li>\n <li class=\"li\">Display contextual and actionable recommendations through a side panel for incidents. Additionally, recommendations can also be shown at the field level.</li>\n <li class=\"li\">Users can configure the rules for both field-level and contextual recommendations.</li>\n </ul></li>\n <li class=\"li\">Service Operations Workspace ITSM Admin Experience:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_w4n_qyy_dyb\">\n <li class=\"li\">Provides a simple UI to configure the content and information that is surfaced to the agents on record pages. It also surfaces additional application capabilities that can be enabled to update your\n agent workspaces.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_hlw_syy_dyb\">\n <li class=\"li\">Incident Management:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_ymy_syy_dyb\">\n <li class=\"li\">Updated the Incident Overview page.</li>\n <li class=\"li\">Added new Recommended Actions for Incidents.</li>\n </ul></li>\n <li class=\"li\">Remedial Actions Framework:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_nv5_5yy_dyb\">\n <li class=\"li\">Added controls to restrict duplicate remedial action request execution within a time window.</li>\n <li class=\"li\">Allow cancellation of a remedial action.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_ft1_wyy_dyb\">\n <li class=\"li\">Fixed inline editing issue with related record lists.</li>\n <li class=\"li\">Functional and performance fixes on an interaction record.</li>\n <li class=\"li\">Other minor bug fixes.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.1 - June 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_vry_fhj_4xb\">\n <li class=\"li\">A performance issue on Service Operations Workspace landing page when there are multiple on-call groups on the instance</li>\n <li class=\"li\">A technical error for installation warnings from Change Management for Service Operations Workspace</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - May 2023</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_ycm_xgf_3xb\">\n <li class=\"li\">Added support for CTI in contact card.</li>\n <li class=\"li\">Added table-based configuration options so that change teams can easily align the Overview Pages to their process requirements. This new configuration option provides a greatly simplified approach to ensuring that\n the right information is rendered to knowledge workers when navigating the change via the Overview Pages.</li>\n <li class=\"li\">Investigation Framework:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_rkr_chf_3xb\">\n <li class=\"li\">Remedial Actions Framework - New capability added to support remediations.</li>\n <li class=\"li\">Execute remedial actions directly on CI.</li>\n <li class=\"li\">Support for automatically fetching msinfo32 and dsregcmd data for Windows devices and servers.</li>\n <li class=\"li\">Introduced a new status 'Cancelled' for on-call escalations.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - March 2023</dt>\n <dd class=\"dd\">Fixed - Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_c1x_j23_mxb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_ybx_k23_mxb\">\n <li class=\"li\">Incident Investigation:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_b3b_l23_mxb\">\n <li class=\"li\">An adapter to support Microsoft Endpoint Configuration Manager for incident investigation.></li>\n <li class=\"li\">Visibility for when metrics cross pre-set warning and critical threshold levels</li>\n <li class=\"li\">Additional system information metrics for Agent Client Collector (ACC) adapter></li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Change Management: Navigate the change lifecycle with dynamic overview pages and a scheduling experience in Service Operations Workspace.</li>\n <li class=\"li\">Experts on-call: Track on-call escalations in real-time.</li>\n <li class=\"li\">Changed: Interaction Management - Reach out to the requester using the contact details on the Requester card.</li>\n <li class=\"li\">Fixed: Fixed inline editing issue with related record lists.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.3 - January 2023</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Enabled AI Search as the search engine for global search in Service Operations Workspace.</li>\n <li class=\"li\">Added Complete and Abandon UI actions on the interaction record.</li>\n <li class=\"li\">Added Agent Assist on the interaction record for searching KB articles.</li>\n <li class=\"li\">Enabled MS Teams collaboration on the interaction record.</li>\n </ul></li>\n <li class=\"li\">Changed: Experts on-call are displayed based on all configuration items and services associated with the incident.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Active records in the Requestor Information panel display in various languages.</li>\n <li class=\"li\">Agent Assist does not show when creating a new record.</li>\n <li class=\"li\">Creating a pre-approved change returns an error.</li>\n <li class=\"li\">The New button does not redirect to a change request form when a user has admin access.</li>\n <li class=\"li\">The Edit button for quick links on the homepage disappears if favorites are pinned.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Prioritize work for tier-2 agents by seeing an overview of assignments, outages, and service announcements.</li>\n <li class=\"li\">Investigate any affected CIs associated with an incident using the Investigate tab. This tab displays statistical information of the associated affected CIs and helps you analyze and resolve incidents.</li>\n <li class=\"li\">View the availability of a user on MS Teams before reaching out to the user via chat</li>\n <li class=\"li\">Reduce the interaction request queue in an agents inbox by enabling automatic assignment of interactions using Advanced Work Assignment (AWA) assignment rules.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - June 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_ldx_lkn_qtb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_pdv_mkn_qtb\">\n <li class=\"li\">Added onboarding experience for users logging into Service Operations Workspace. It provides instructions to orient users to key tasks in the workspace.</li>\n <li class=\"li\">Introduced a Guided setup, Service Operations Workspace for ITSM, to help with the initial configuration of the workspace.</li>\n </ul></li>\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_bml_kkn_qtb\">\n <li class=\"li\">Made UI changes to ensure a consistent visual experience.</li>\n <li class=\"li\">If the incident is not assigned to anyone and the logged-in user belongs to the current assignment group, replaced the Assign action with the Assigned to me action for the Record information section in the\n contextual side panel.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_wds_nkn_qtb\">\n <li class=\"li\">Landing page: If KPIs are not set up or there is no data available for the agent, performance-related message on the landing page header is hidden.</li>\n <li class=\"li\">Incident Management: The Assign to me list action is hidden for incidents that are already assigned to the logged-in user.</li>\n <li class=\"li\">Problem Management: The New button works on the problem task list when a user adds it to sys_ux_list.</li>\n <li class=\"li\">Change Management: <ul class=\"ul\" id=\"store-rn-itsm-service-ops-workspace-apps__ul_a2s_nkn_qtb\">\n <li class=\"li\">Added the Incidents caused by change related list on the Change form.</li>\n <li class=\"li\">Added a header entry to define the short description as the primary field for change tasks.</li>\n </ul></li>\n <li class=\"li\">Walk-up Experience: Added the Consume UI action on Stockroom Consumable.</li>\n <li class=\"li\">Workspace: Fixed console errors for the sn-contact-card component and agent chat.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - March 2022</dt>\n <dd class=\"dd\">Service Operations Workspace ITSM Applications enable you to streamline IT Service Management workflows and processes for modern operations. You can effectively manage the lifecycle of incidents, requests, and walk-up\n appointments in the Service Operations Workspace.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Service Operations Workspace ITSM Applications release notes
Version history for the Service Operations Workspace
ITSM Applications on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.0.3 - August 2025
* Incident Management for Service Operations Workspace:
+ New:
- Admins can configure fuzzy counts for multi-record associator modal lists
- Admins can reference the SOW Incident record page view across other configurable workspaces (e.g., CSM/FSM Workspace)
- Agents can leverage Learning Enhanced Automation Playbooks within an incident (ITOM Pro+ required)
+ Changed:
- Agents can leverage CMDB's Unified Map experience for viewing CI details and where it sits in their enterprise's digital estate
* Interaction Management for Service Operations Workspace
+ New:
- Admins can enable/disable hiding the inbox upon work item acceptance from SOW Admin Center
- Admins can configure the information session tab settings for chat interactions in SOW Admin Center
* Major Incident Management for Service Operations Workspace
+ New:
- Major Incident Managers and Responders can find and link similar incidents to the one they are actively working to identify the blast radius of the incident sooner
* Problem Management for Service Operations Workspace
+ Changed:
- Selecting the dependency map view for the following fields opens a unified CMDB map in a new tab within the workspace view instead of a new browser tab:
* Configuration item
* Service
* Service offering
* Request Management for Service Operations Workspace
+ New:
- Agents can view quick details about who is working on a catalog task record so that they can reach out to the assignee for any follow-ups
#### Version 7.1.3 - August 2025
* Fixed:
+ Change Requests are not documented when created from Incident in SOW. Fixing this issue by linking the Change (CHG) number to the Incident in the RFC field.
+ Fixing the issue to enable 'Copy Change' while the mandatory fields are not populated.
+ When clicking on 'Go to CAB Meeting' on SOW Change sidebar, this navigates to UI16 CAB and not SOW CAB if installed.
+ When creating a Change from a Problem record in SOW users should now be directed to the Create new Change page
+ Method failing on table name exception is fixed.
+ On the Change Overview page's summary section now supports dot walked fields in read only mode.
+ In the CAB Meeting page the Restore or Make next agenda item buttons should no longer overlap the Agenda item description text.
+ The Create new Change page should now always display cards for Models regardless of the Standard Change plugin being installed.
+ Latest versions of team governance files are being moved to SRM scope so removed the old versions from admin experience scope.
+ Fix the issue to enable button which was not visible on SOW workspace for Walk-up location kiosk records, for the 'Default view' in the UI action.
+ Right colors are shown on the interaction tab as configured on the session tabs
#### Version 6.1.7 - June 2025
* New:
+ Added support for GenAI features -
- Support email content generation for major incident with email templates using NowAssist.
- Make informed decisions on incidents by considering the requester's sentiments, sentiment trend and the reasoning behind them.
* Fixed:
+ Visibility of email templates for recurring communications after composing once in the Communicate tab for major incidents in SOW.
+ Visibility of email templates when the defined conditions are not met.
+ Major Incident Process playbook executes even when proposed major incident is rejected.
+ Playbook isn't completed when Mark complete action is used in the PIR step.
+ Playbook isn't cancelled when incident is cancelled.
#### Version 7.1.0 - May 2025
* Service Operations Workspace ITSM Admin Center
+ New:
- Guided Setup for On-call configuration
- Ability to auto-discover service desk groups to assign role
- Support for configuring fuzzy count for list views
* Problem Management for Service Operations Workspace
+ New:
- Ability to create known error article recommendation for a high impact problem On Call Scheduling for Service Operations Workspace
- Guided setup for on-call admin configurations Notify UI Components for Configurable Workspaces
* Guided setup for Notify admin configurations Meeting Watcher - UI Builder Data Resource
+ New: Data Resource for UI Builder supporting the operations of Change Advisory Board (CAB) for Service Operations Workspace Meeting CAB
- Create and manage Change Advisory Board (CAB) meetings in SOW
- Run CAB meetings through CAB Workbench in SOW to review and authorize change requests
- Discuss agenda items through CAB workbench before and during the CAB meeting
* Incident Management for Service Operations Workspace
+ New: Users with itil\_admin role can close resolved incidents
+ Changed:
- Agents are alerted when an incident is reopened that contains child incidents. They are notified of child incidents being reopened as a part of a parent incident being reopened.
- Remedial action playbooks is updated to use Flow Engine v2
* Interaction Management for Service Operations Workspace
+ New:
- Agents can be notified when end users post an update to a non-focused chat tab. They can further prioritize responding to waiting end users with tabs changing colors as they cross certain
thresholds.
- Agents can leverage a unified, in-record interface for phone/call-based interactions
- Agents can focus on an accepted interaction with the inbox panel auto-hiding upon accept
#### Version 6.1.5 - March 2025
No changes.
#### Version 7.0.0 - February 2025
* New:
+ Improvements to incident and interaction management to improve agent productivity and streamline resolution.
+ Improvements to problem management
+ Support for My Approvals for change/request approvals, (similar to UI16) in SOW
+ Improvements to SOW Admin Center
+ Support for DEX as a communications channel in Major Incident Management
+ Improvements to Mobile Agent
+ Support for Slack in Sidebar
+ Improvements to CAB workbench approvals for change management
+ Improvements to enable NowAssist for change management
#### Version 6.1.3 - January 2025
* Fixed:
+ Major Incident Management
- Communication tab fails to load data.
- Major incident proposal results in other jobs in event queue use proposing user for audit entries.
+ Interaction.
- In SOW 6.0 and 6.1 versions, the short description and opened for fields are marked as mandatory for the interaction record. This version corrects the issue, ensuring that these fields are mandatory only
in the Service Operations Workspace. The previous defect was causing problems when using the Interaction feature in HR or CSM applications.
- When associating records to Interactions via the Associate Record modal, records that were already linked to the Interaction were still available for selection. This defect has been fixed, and now those
records are no longer selectable.
+ Change Request Management
- The "View Activity" button on the Change Request Overview tab has been fixed. It will now correctly hide and show the Activity Stream.
#### Version 5.1.1 - December 2024
* Fixed:
+ Incorrect shift times on the calendar
+ Incorrect start and end time for conflict and coverage cards on Required Actions side panel tab
+ Incorrect start and end time for absence cards on My Requests side panel tab
+ Calendar doesn't load when the group manager approves absence requested for the days post DST
#### Version 6.1.0 - November 2024
* New:
+ Configure the Interaction Management features from SOW admin center.
+ Provide users with current resources for learning about SOW admin configuration.
+ View the requester's device details from the record information card to quickly resolve hardware-related issues.
+ Add one or more approvers to the request or a request item to speed up the process and fulfil the user's request more efficiently.
+ Improve the system performance by configuring the count of number of incident records in the incident list page.
+ Copy the sys ID or the URL of the incident from the incident list page to share with other agents, enabling quicker resolution of the issue.
+ Chat or make calls to communicate with stakeholders using the Collaborate option in the contextual side panel of problem and problem task records.
+ Configure the automatic closure of interaction record from an incident record.
+ Flag the events on the activity stream of a major incident to add the events to the post incident report events timeline.
+ View the post incident report information on the Post incident report tab with the Incident management granular roles.
+ Add multiple related interaction records to an incident record.
+ Define, customize, and apply tags to the activities in the activity streams of an incident record.
+ Experience a clean UI with collapsible activity stream tiles.
+ Resolve incident or support issues faster and more efficiently with response templates.
+ Get similarity-based problems and change requests as recommendations by recognizing the similar patterns between the fields of the incident table and the problem or change request table.
+ Manage the Standard Change life cycle. Create, propose, edit and retire standard change templates from Service Operations Workspace.
+ Explore and filter the Change Catalog. Find your change model or template with ease when raising new changes, by using improved filtering and search for the Change Catalogue in Service Operations
Workspace.
+ Propose mass configuration item updates in Change Management. Automate the update and audit trail of CIs from within the change record in Service Operations Workspace. Mass update and change proposals record
the attributes being changed and (optionally) update the CMDB automatically when the change is complete.
#### Version 5.1.0 - August 2024
* New: Service Reliability Management - Improvement for Teams and Service enablement for Service Reliability Management
* Fixed:
+ Service Reliability Management - Performance issue in activating Teams and Services for Service Reliability Management.
+ Major Incident Management: Sidebar channels in Major Incident Management which should be added per Communication Plan Definition was not added.
+ On-Call: On-Call: Escalation designer in Service Operations Workspace sometimes would not add audience.
+ Change Management
- Change Overview pane does not display any card information when the Planning overview card is selected.
- CI / Service / Service offering pop up does not load on SOW Change Management.
+ Problem Management: Problem Tasks created with a type (when models is enabled) should not change the Model field if it is not empty.
#### Version 4.2.2 - June 2024
No changes. Updated for dependency update.
#### Version 5.0.0 - May 2024
* New:
+ Manage the entire major incident lifecycle with Major Incident Management in Service Operations Workspaces in the following ways:
- Propose, promote, create, and manage major incidents.
- Identify and create a major incident automatically based on major incident trigger rules.
- Communicate with business stakeholders and end users by sending status updates and notifications to inform about the impact and progress of the major incident.
- Collaborate with the business stakeholders to discuss the issues and help with resolving the major incident.
- Resolve major incident.
+ Configure Major Incident Management using Admin Center in Service Operations Workspace. Admin Center enables you to install Major Incident Management and then configure the following features:
- Major incident trigger rules to automatically create, propose, or promote major incidents.
- Assign playbooks to manage major incident process.
- Assign Major Incident Manager role to users for managing major incidents.
- Email notifications that are sent to the stakeholders and end users.
- Communication such as email and SMS messages sent to the stakeholders and end users.
- Communication plans definitions, tasks, collaboration tasks and channels for an easy and effective communication with stakeholders and end users.
- Timeline configuration for generating post incident report.
+ Visualize the entire major incident process in a task-oriented view with Major incident Playbooks in Major Incident Management. They leverage communication, collaboration, and core major incident process capabilities. This helps in quickly identifying key areas that require attention, and managing and resolving major incidents faster. The following two playbooks are available in the base system:
- MI playbook
- Advanced MI playbook
+ Review the post incident report for a major incident to evaluate the incident response process and identify the process gaps for improvements. Reviewing the report helps you analyze the incident and understand what can be done to avoid a similar incident or issue in the future. Post incident report is created automatically after a major incident is resolved. Use the Post incident reporttab on a major incident record to generate, edit, review and publish the report in PDF.
+ Incident management enhancements:
- Copy the page URL to clipboard for quickly sharing the link with other agents or stakeholders.
- Preview the records of the reference key fields on the same page. If you want, you can also open the record on a separate tab.
- Update the incident information on the Summary and Impact summary section of the Overview tab.
- Preview the caller information from the caller card on the Record information side panel.
- View the assets, recent interaction, and incident information specific to the caller.
- The incident information on the header of the incident record page is now moved to the Summary section to increase the workspace view area.
- Preview the record information from the respective lists on the landing page. Users can preview and update the record information in the workspace view. This feature is applicable for the following records:
* Interaction
* Incident
* Problem
* Change
* Request
+ Problem management enhancements:
- Problem coordinators can manage problems and problem tasks through their lifecycle on Service Operations Workspace
+ Admin Center enhancements:
- Added support for installing Major Incident Management in Service Operations Workspace.
- Added differentiated landing page configurations for tier 1 and tier 2 personas for:
* Donut configurations
* Announcements
* Upcoming section
* Quick links
* Getting started section
- Added support for collapsing the donut card lists by default on the landing page.
* Fixed:
+ Change Management:
- Various improvements to field labels for accessibility.
- Screen readers should only factor headings for the toggle of the Scope and Impact section on Overview page.
- New button on custom lists created via My Lists for Change Request does not work.
- Users need to reload the page to see Refresh Impacted Services button on saving a new change request
- Users are unable to view accessible change model cards on the Change Model landing page.
- Change Schedule page fails to load when a custom abort Business Rule executes on submission of the Planned Start and End Date fields.
- The activity section on change overview page cannot be hidden once it is collapsed.
- Counts on the cards in the Scope and Impact Overview section do not reflect the counts in the corresponding lists of records.
- Change Models landing page is blank for users that have insufficient roles.
- Secondary Risk Actions not being translated correctly.
+ Incident Management:
- Minor defect fixes
#### Version 4.2.0 - February 2024
* New:
+ Updates to on-call capabilities: Ability to use the schedules menu to access the On-Call Scheduling application from the home page. Agents can use schedules to view their schedules, request absence and set
their notification preference. Group Manager can use schedules to manage schedules and requests, set escalation trigger rules and policies, and create delivery channels for notification preferences
+ Updates to Site Reliability Management capabilities: Introduced updated access controls and global team access changes for SRM
* Changed: Minor updates and fixes
#### Version 4.1.0 - November 2023
Updated support for the Now Assist for ITSM application.
#### Version 4.0.0 - November 2023
Simplify the upgrade experience using the standard record page for various record forms.
#### Version 3.1.0 - September 2023
* New: Now Assist Summary component for Incident Overview
* Changed: Incident Resolve modal changes
* Fixed
+ Fixed interaction performance issue of slow load of an interaction record.
+ Fixed issue with starting a conference call when the participant number is very large
#### Version 3.0.0 - August 2023
* New:
+ Collaboration Services for Service Operations Workspace:
- Initiate and manage conference calls for Zoom, MS Teams, and Webex.
- Initiate and manage telephony calls with Twilio.
- Initiate and manage chats using Sidebar.
- Send SMS messages directly from the workspace.
+ Recommended Actions for ITSM - Advanced:
- Added support to display Recommended Actions.
- Display contextual and actionable recommendations through a side panel for incidents. Additionally, recommendations can also be shown at the field level.
- Users can configure the rules for both field-level and contextual recommendations.
+ Service Operations Workspace ITSM Admin Experience:
- Provides a simple UI to configure the content and information that is surfaced to the agents on record pages. It also surfaces additional application capabilities that can be enabled to update your
agent workspaces.
* Changed:
+ Incident Management:
- Updated the Incident Overview page.
- Added new Recommended Actions for Incidents.
+ Remedial Actions Framework:
- Added controls to restrict duplicate remedial action request execution within a time window.
- Allow cancellation of a remedial action.
* Fixed:
+ Fixed inline editing issue with related record lists.
+ Functional and performance fixes on an interaction record.
+ Other minor bug fixes.
#### Version 2.1.1 - June 2023
* Fixed:
+ A performance issue on Service Operations Workspace landing page when there are multiple on-call groups on the instance
+ A technical error for installation warnings from Change Management for Service Operations Workspace
#### Version 2.1.0 - May 2023
New:
* Added support for CTI in contact card.
* Added table-based configuration options so that change teams can easily align the Overview Pages to their process requirements. This new configuration option provides a greatly simplified approach to ensuring that
the right information is rendered to knowledge workers when navigating the change via the Overview Pages.
* Investigation Framework:
+ Remedial Actions Framework - New capability added to support remediations.
+ Execute remedial actions directly on CI.
+ Support for automatically fetching msinfo32 and dsregcmd data for Windows devices and servers.
+ Introduced a new status 'Cancelled' for on-call escalations.
#### Version 2.0.1 - March 2023
Fixed - Minor fixes.
#### Version 2.0.0 - February 2023
* New:
+ Incident Investigation:
- An adapter to support Microsoft Endpoint Configuration Manager for incident investigation.>
- Visibility for when metrics cross pre-set warning and critical threshold levels
- Additional system information metrics for Agent Client Collector (ACC) adapter>
* Change Management: Navigate the change lifecycle with dynamic overview pages and a scheduling experience in Service Operations Workspace.
* Experts on-call: Track on-call escalations in real-time.
* Changed: Interaction Management - Reach out to the requester using the contact details on the Requester card.
* Fixed: Fixed inline editing issue with related record lists.
#### Version 1.3.3 - January 2023
Minor fixes.
#### Version 1.3.1 - November 2022
* New:
+ Enabled AI Search as the search engine for global search in Service Operations Workspace.
+ Added Complete and Abandon UI actions on the interaction record.
+ Added Agent Assist on the interaction record for searching KB articles.
+ Enabled MS Teams collaboration on the interaction record.
* Changed: Experts on-call are displayed based on all configuration items and services associated with the incident.
* Fixed:
+ Active records in the Requestor Information panel display in various languages.
+ Agent Assist does not show when creating a new record.
+ Creating a pre-approved change returns an error.
+ The New button does not redirect to a change request form when a user has admin access.
+ The Edit button for quick links on the homepage disappears if favorites are pinned.
#### Version 1.2.1 - August 2022
* New:
+ Prioritize work for tier-2 agents by seeing an overview of assignments, outages, and service announcements.
+ Investigate any affected CIs associated with an incident using the Investigate tab. This tab displays statistical information of the associated affected CIs and helps you analyze and resolve incidents.
+ View the availability of a user on MS Teams before reaching out to the user via chat
+ Reduce the interaction request queue in an agents inbox by enabling automatic assignment of interactions using Advanced Work Assignment (AWA) assignment rules.
#### Version 1.1.1 - June 2022
* New:
+ Added onboarding experience for users logging into Service Operations Workspace. It provides instructions to orient users to key tasks in the workspace.
+ Introduced a Guided setup, Service Operations Workspace for ITSM, to help with the initial configuration of the workspace.
* Changed:
+ Made UI changes to ensure a consistent visual experience.
+ If the incident is not assigned to anyone and the logged-in user belongs to the current assignment group, replaced the Assign action with the Assigned to me action for the Record information section in the
contextual side panel.
* Fixed:
+ Landing page: If KPIs are not set up or there is no data available for the agent, performance-related message on the landing page header is hidden.
+ Incident Management: The Assign to me list action is hidden for incidents that are already assigned to the logged-in user.
+ Problem Management: The New button works on the problem task list when a user adds it to sys\_ux\_list.
+ Change Management:
- Added the Incidents caused by change related list on the Change form.
- Added a header entry to define the short description as the primary field for change tasks.
+ Walk-up Experience: Added the Consume UI action on Stockroom Consumable.
+ Workspace: Fixed console errors for the sn-contact-card component and agent chat.
#### Version 1.0.1 - March 2022
Service Operations Workspace ITSM Applications enable you to streamline IT Service Management workflows and processes for modern operations. You can effectively manage the lifecycle of incidents, requests, and walk-up
appointments in the Service Operations Workspace.
| ---
title: Service Operations Workspace ITSM Applications release notes
description: Version history for the Service Operations Workspace ITSM Applications
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Service Operations Workspace ITSM Applications release notes
Version history for the Service Operations Workspace
ITSM Applications on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.0.3 - August 2025
* Incident Management for Service Operations Workspace:
+ New:
- Admins can configure fuzzy counts for multi-record associator modal lists
- Admins can reference the SOW Incident record page view across other configurable workspaces (e.g., CSM/FSM Workspace)
- Agents can leverage Learning Enhanced Automation Playbooks within an incident (ITOM Pro+ required)
+ Changed:
- Agents can leverage CMDB's Unified Map experience for viewing CI details and where it sits in their enterprise's digital estate
* Interaction Management for Service Operations Workspace
+ New:
- Admins can enable/disable hiding the inbox upon work item acceptance from SOW Admin Center
- Admins can configure the information session tab settings for chat interactions in SOW Admin Center
* Major Incident Management for Service Operations Workspace
+ New:
- Major Incident Managers and Responders can find and link similar incidents to the one they are actively working to identify the blast radius of the incident sooner
* Problem Management for Service Operations Workspace
+ Changed:
- Selecting the dependency map view for the following fields opens a unified CMDB map in a new tab within the workspace view instead of a new browser tab:
* Configuration item
* Service
* Service offering
* Request Management for Service Operations Workspace
+ New:
- Agents can view quick details about who is working on a catalog task record so that they can reach out to the assignee for any follow-ups
#### Version 7.1.3 - August 2025
* Fixed:
+ Change Requests are not documented when created from Incident in SOW. Fixing this issue by linking the Change (CHG) number to the Incident in the RFC field.
+ Fixing the issue to enable 'Copy Change' while the mandatory fields are not populated.
+ When clicking on 'Go to CAB Meeting' on SOW Change sidebar, this navigates to UI16 CAB and not SOW CAB if installed.
+ When creating a Change from a Problem record in SOW users should now be directed to the Create new Change page
+ Method failing on table name exception is fixed.
+ On the Change Overview page's summary section now supports dot walked fields in read only mode.
+ In the CAB Meeting page the Restore or Make next agenda item buttons should no longer overlap the Agenda item description text.
+ The Create new Change page should now always display cards for Models regardless of the Standard Change plugin being installed.
+ Latest versions of team governance files are being moved to SRM scope so removed the old versions from admin experience scope.
+ Fix the issue to enable button which was not visible on SOW workspace for Walk-up location kiosk records, for the 'Default view' in the UI action.
+ Right colors are shown on the interaction tab as configured on the session tabs
#### Version 6.1.7 - June 2025
* New:
+ Added support for GenAI features -
- Support email content generation for major incident with email templates using NowAssist.
- Make informed decisions on incidents by considering the requester's sentiments, sentiment trend and the reasoning behind them.
* Fixed:
+ Visibility of email templates for recurring communications after composing once in the Communicate tab for major incidents in SOW.
+ Visibility of email templates when the defined conditions are not met.
+ Major Incident Process playbook executes even when proposed major incident is rejected.
+ Playbook isn't completed when Mark complete action is used in the PIR step.
+ Playbook isn't cancelled when incident is cancelled.
#### Version 7.1.0 - May 2025
* Service Operations Workspace ITSM Admin Center
+ New:
- Guided Setup for On-call configuration
- Ability to auto-discover service desk groups to assign role
- Support for configuring fuzzy count for list views
* Problem Management for Service Operations Workspace
+ New:
- Ability to create known error article recommendation for a high impact problem On Call Scheduling for Service Operations Workspace
- Guided setup for on-call admin configurations Notify UI Components for Configurable Workspaces
* Guided setup for Notify admin configurations Meeting Watcher - UI Builder Data Resource
+ New: Data Resource for UI Builder supporting the operations of Change Advisory Board (CAB) for Service Operations Workspace Meeting CAB
- Create and manage Change Advisory Board (CAB) meetings in SOW
- Run CAB meetings through CAB Workbench in SOW to review and authorize change requests
- Discuss agenda items through CAB workbench before and during the CAB meeting
* Incident Management for Service Operations Workspace
+ New: Users with itil\_admin role can close resolved incidents
+ Changed:
- Agents are alerted when an incident is reopened that contains child incidents. They are notified of child incidents being reopened as a part of a parent incident being reopened.
- Remedial action playbooks is updated to use Flow Engine v2
* Interaction Management for Service Operations Workspace
+ New:
- Agents can be notified when end users post an update to a non-focused chat tab. They can further prioritize responding to waiting end users with tabs changing colors as they cross certain
thresholds.
- Agents can leverage a unified, in-record interface for phone/call-based interactions
- Agents can focus on an accepted interaction with the inbox panel auto-hiding upon accept
#### Version 6.1.5 - March 2025
No changes.
#### Version 7.0.0 - February 2025
* New:
+ Improvements to incident and interaction management to improve agent productivity and streamline resolution.
+ Improvements to problem management
+ Support for My Approvals for change/request approvals, (similar to UI16) in SOW
+ Improvements to SOW Admin Center
+ Support for DEX as a communications channel in Major Incident Management
+ Improvements to Mobile Agent
+ Support for Slack in Sidebar
+ Improvements to CAB workbench approvals for change management
+ Improvements to enable NowAssist for change management
#### Version 6.1.3 - January 2025
* Fixed:
+ Major Incident Management
- Communication tab fails to load data.
- Major incident proposal results in other jobs in event queue use proposing user for audit entries.
+ Interaction.
- In SOW 6.0 and 6.1 versions, the short description and opened for fields are marked as mandatory for the interaction record. This version corrects the issue, ensuring that these fields are mandatory only
in the Service Operations Workspace. The previous defect was causing problems when using the Interaction feature in HR or CSM applications.
- When associating records to Interactions via the Associate Record modal, records that were already linked to the Interaction were still available for selection. This defect has been fixed, and now those
records are no longer selectable.
+ Change Request Management
- The "View Activity" button on the Change Request Overview tab has been fixed. It will now correctly hide and show the Activity Stream.
#### Version 5.1.1 - December 2024
* Fixed:
+ Incorrect shift times on the calendar
+ Incorrect start and end time for conflict and coverage cards on Required Actions side panel tab
+ Incorrect start and end time for absence cards on My Requests side panel tab
+ Calendar doesn't load when the group manager approves absence requested for the days post DST
#### Version 6.1.0 - November 2024
* New:
+ Configure the Interaction Management features from SOW admin center.
+ Provide users with current resources for learning about SOW admin configuration.
+ View the requester's device details from the record information card to quickly resolve hardware-related issues.
+ Add one or more approvers to the request or a request item to speed up the process and fulfil the user's request more efficiently.
+ Improve the system performance by configuring the count of number of incident records in the incident list page.
+ Copy the sys ID or the URL of the incident from the incident list page to share with other agents, enabling quicker resolution of the issue.
+ Chat or make calls to communicate with stakeholders using the Collaborate option in the contextual side panel of problem and problem task records.
+ Configure the automatic closure of interaction record from an incident record.
+ Flag the events on the activity stream of a major incident to add the events to the post incident report events timeline.
+ View the post incident report information on the Post incident report tab with the Incident management granular roles.
+ Add multiple related interaction records to an incident record.
+ Define, customize, and apply tags to the activities in the activity streams of an incident record.
+ Experience a clean UI with collapsible activity stream tiles.
+ Resolve incident or support issues faster and more efficiently with response templates.
+ Get similarity-based problems and change requests as recommendations by recognizing the similar patterns between the fields of the incident table and the problem or change request table.
+ Manage the Standard Change life cycle. Create, propose, edit and retire standard change templates from Service Operations Workspace.
+ Explore and filter the Change Catalog. Find your change model or template with ease when raising new changes, by using improved filtering and search for the Change Catalogue in Service Operations
Workspace.
+ Propose mass configuration item updates in Change Management. Automate the update and audit trail of CIs from within the change record in Service Operations Workspace. Mass update and change proposals record
the attributes being changed and (optionally) update the CMDB automatically when the change is complete.
#### Version 5.1.0 - August 2024
* New: Service Reliability Management - Improvement for Teams and Service enablement for Service Reliability Management
* Fixed:
+ Service Reliability Management - Performance issue in activating Teams and Services for Service Reliability Management.
+ Major Incident Management: Sidebar channels in Major Incident Management which should be added per Communication Plan Definition was not added.
+ On-Call: On-Call: Escalation designer in Service Operations Workspace sometimes would not add audience.
+ Change Management
- Change Overview pane does not display any card information when the Planning overview card is selected.
- CI / Service / Service offering pop up does not load on SOW Change Management.
+ Problem Management: Problem Tasks created with a type (when models is enabled) should not change the Model field if it is not empty.
#### Version 4.2.2 - June 2024
No changes. Updated for dependency update.
#### Version 5.0.0 - May 2024
* New:
+ Manage the entire major incident lifecycle with Major Incident Management in Service Operations Workspaces in the following ways:
- Propose, promote, create, and manage major incidents.
- Identify and create a major incident automatically based on major incident trigger rules.
- Communicate with business stakeholders and end users by sending status updates and notifications to inform about the impact and progress of the major incident.
- Collaborate with the business stakeholders to discuss the issues and help with resolving the major incident.
- Resolve major incident.
+ Configure Major Incident Management using Admin Center in Service Operations Workspace. Admin Center enables you to install Major Incident Management and then configure the following features:
- Major incident trigger rules to automatically create, propose, or promote major incidents.
- Assign playbooks to manage major incident process.
- Assign Major Incident Manager role to users for managing major incidents.
- Email notifications that are sent to the stakeholders and end users.
- Communication such as email and SMS messages sent to the stakeholders and end users.
- Communication plans definitions, tasks, collaboration tasks and channels for an easy and effective communication with stakeholders and end users.
- Timeline configuration for generating post incident report.
+ Visualize the entire major incident process in a task-oriented view with Major incident Playbooks in Major Incident Management. They leverage communication, collaboration, and core major incident process capabilities. This helps in quickly identifying key areas that require attention, and managing and resolving major incidents faster. The following two playbooks are available in the base system:
- MI playbook
- Advanced MI playbook
+ Review the post incident report for a major incident to evaluate the incident response process and identify the process gaps for improvements. Reviewing the report helps you analyze the incident and understand what can be done to avoid a similar incident or issue in the future. Post incident report is created automatically after a major incident is resolved. Use the Post incident reporttab on a major incident record to generate, edit, review and publish the report in PDF.
+ Incident management enhancements:
- Copy the page URL to clipboard for quickly sharing the link with other agents or stakeholders.
- Preview the records of the reference key fields on the same page. If you want, you can also open the record on a separate tab.
- Update the incident information on the Summary and Impact summary section of the Overview tab.
- Preview the caller information from the caller card on the Record information side panel.
- View the assets, recent interaction, and incident information specific to the caller.
- The incident information on the header of the incident record page is now moved to the Summary section to increase the workspace view area.
- Preview the record information from the respective lists on the landing page. Users can preview and update the record information in the workspace view. This feature is applicable for the following records:
* Interaction
* Incident
* Problem
* Change
* Request
+ Problem management enhancements:
- Problem coordinators can manage problems and problem tasks through their lifecycle on Service Operations Workspace
+ Admin Center enhancements:
- Added support for installing Major Incident Management in Service Operations Workspace.
- Added differentiated landing page configurations for tier 1 and tier 2 personas for:
* Donut configurations
* Announcements
* Upcoming section
* Quick links
* Getting started section
- Added support for collapsing the donut card lists by default on the landing page.
* Fixed:
+ Change Management:
- Various improvements to field labels for accessibility.
- Screen readers should only factor headings for the toggle of the Scope and Impact section on Overview page.
- New button on custom lists created via My Lists for Change Request does not work.
- Users need to reload the page to see Refresh Impacted Services button on saving a new change request
- Users are unable to view accessible change model cards on the Change Model landing page.
- Change Schedule page fails to load when a custom abort Business Rule executes on submission of the Planned Start and End Date fields.
- The activity section on change overview page cannot be hidden once it is collapsed.
- Counts on the cards in the Scope and Impact Overview section do not reflect the counts in the corresponding lists of records.
- Change Models landing page is blank for users that have insufficient roles.
- Secondary Risk Actions not being translated correctly.
+ Incident Management:
- Minor defect fixes
#### Version 4.2.0 - February 2024
* New:
+ Updates to on-call capabilities: Ability to use the schedules menu to access the On-Call Scheduling application from the home page. Agents can use schedules to view their schedules, request absence and set
their notification preference. Group Manager can use schedules to manage schedules and requests, set escalation trigger rules and policies, and create delivery channels for notification preferences
+ Updates to Site Reliability Management capabilities: Introduced updated access controls and global team access changes for SRM
* Changed: Minor updates and fixes
#### Version 4.1.0 - November 2023
Updated support for the Now Assist for ITSM application.
#### Version 4.0.0 - November 2023
Simplify the upgrade experience using the standard record page for various record forms.
#### Version 3.1.0 - September 2023
* New: Now Assist Summary component for Incident Overview
* Changed: Incident Resolve modal changes
* Fixed
+ Fixed interaction performance issue of slow load of an interaction record.
+ Fixed issue with starting a conference call when the participant number is very large
#### Version 3.0.0 - August 2023
* New:
+ Collaboration Services for Service Operations Workspace:
- Initiate and manage conference calls for Zoom, MS Teams, and Webex.
- Initiate and manage telephony calls with Twilio.
- Initiate and manage chats using Sidebar.
- Send SMS messages directly from the workspace.
+ Recommended Actions for ITSM - Advanced:
- Added support to display Recommended Actions.
- Display contextual and actionable recommendations through a side panel for incidents. Additionally, recommendations can also be shown at the field level.
- Users can configure the rules for both field-level and contextual recommendations.
+ Service Operations Workspace ITSM Admin Experience:
- Provides a simple UI to configure the content and information that is surfaced to the agents on record pages. It also surfaces additional application capabilities that can be enabled to update your
agent workspaces.
* Changed:
+ Incident Management:
- Updated the Incident Overview page.
- Added new Recommended Actions for Incidents.
+ Remedial Actions Framework:
- Added controls to restrict duplicate remedial action request execution within a time window.
- Allow cancellation of a remedial action.
* Fixed:
+ Fixed inline editing issue with related record lists.
+ Functional and performance fixes on an interaction record.
+ Other minor bug fixes.
#### Version 2.1.1 - June 2023
* Fixed:
+ A performance issue on Service Operations Workspace landing page when there are multiple on-call groups on the instance
+ A technical error for installation warnings from Change Management for Service Operations Workspace
#### Version 2.1.0 - May 2023
New:
* Added support for CTI in contact card.
* Added table-based configuration options so that change teams can easily align the Overview Pages to their process requirements. This new configuration option provides a greatly simplified approach to ensuring that
the right information is rendered to knowledge workers when navigating the change via the Overview Pages.
* Investigation Framework:
+ Remedial Actions Framework - New capability added to support remediations.
+ Execute remedial actions directly on CI.
+ Support for automatically fetching msinfo32 and dsregcmd data for Windows devices and servers.
+ Introduced a new status 'Cancelled' for on-call escalations.
#### Version 2.0.1 - March 2023
Fixed - Minor fixes.
#### Version 2.0.0 - February 2023
* New:
+ Incident Investigation:
- An adapter to support Microsoft Endpoint Configuration Manager for incident investigation.>
- Visibility for when metrics cross pre-set warning and critical threshold levels
- Additional system information metrics for Agent Client Collector (ACC) adapter>
* Change Management: Navigate the change lifecycle with dynamic overview pages and a scheduling experience in Service Operations Workspace.
* Experts on-call: Track on-call escalations in real-time.
* Changed: Interaction Management - Reach out to the requester using the contact details on the Requester card.
* Fixed: Fixed inline editing issue with related record lists.
#### Version 1.3.3 - January 2023
Minor fixes.
#### Version 1.3.1 - November 2022
* New:
+ Enabled AI Search as the search engine for global search in Service Operations Workspace.
+ Added Complete and Abandon UI actions on the interaction record.
+ Added Agent Assist on the interaction record for searching KB articles.
+ Enabled MS Teams collaboration on the interaction record.
* Changed: Experts on-call are displayed based on all configuration items and services associated with the incident.
* Fixed:
+ Active records in the Requestor Information panel display in various languages.
+ Agent Assist does not show when creating a new record.
+ Creating a pre-approved change returns an error.
+ The New button does not redirect to a change request form when a user has admin access.
+ The Edit button for quick links on the homepage disappears if favorites are pinned.
#### Version 1.2.1 - August 2022
* New:
+ Prioritize work for tier-2 agents by seeing an overview of assignments, outages, and service announcements.
+ Investigate any affected CIs associated with an incident using the Investigate tab. This tab displays statistical information of the associated affected CIs and helps you analyze and resolve incidents.
+ View the availability of a user on MS Teams before reaching out to the user via chat
+ Reduce the interaction request queue in an agents inbox by enabling automatic assignment of interactions using Advanced Work Assignment (AWA) assignment rules.
#### Version 1.1.1 - June 2022
* New:
+ Added onboarding experience for users logging into Service Operations Workspace. It provides instructions to orient users to key tasks in the workspace.
+ Introduced a Guided setup, Service Operations Workspace for ITSM, to help with the initial configuration of the workspace.
* Changed:
+ Made UI changes to ensure a consistent visual experience.
+ If the incident is not assigned to anyone and the logged-in user belongs to the current assignment group, replaced the Assign action with the Assigned to me action for the Record information section in the
contextual side panel.
* Fixed:
+ Landing page: If KPIs are not set up or there is no data available for the agent, performance-related message on the landing page header is hidden.
+ Incident Management: The Assign to me list action is hidden for incidents that are already assigned to the logged-in user.
+ Problem Management: The New button works on the problem task list when a user adds it to sys\_ux\_list.
+ Change Management:
- Added the Incidents caused by change related list on the Change form.
- Added a header entry to define the short description as the primary field for change tasks.
+ Walk-up Experience: Added the Consume UI action on Stockroom Consumable.
+ Workspace: Fixed console errors for the sn-contact-card component and agent chat.
#### Version 1.0.1 - March 2022
Service Operations Workspace ITSM Applications enable you to streamline IT Service Management workflows and processes for modern operations. You can effectively manage the lifecycle of incidents, requests, and walk-up
appointments in the Service Operations Workspace.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-service-ops-ws-admin-center.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-service-ops-ws-admin-center.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-service-ops-ws-admin-center.html | Service Operations Workspace Admin Center release notes | Version history for the ITSM Service Operations Workspace Admin Center application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-service-ops-ws-admin-center.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-service-ops-ws-admin-center.html"><body id="store-rn-itsm-service-ops-ws-admin-center"><main role="main"><article role="article" class="dita" id="store-rn-itsm-service-ops-ws-admin-center" aria-labelledby="title_store-rn-itsm-service-ops-ws-admin-center">
<h1 class="title topictitle1" id="title_store-rn-itsm-service-ops-ws-admin-center"><span class="ph">Service Operations Workspace</span> Admin Center release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ITSM</span>
<span class="ph">Service Operations Workspace</span> Admin Center application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-service-ops-ws-admin-center__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d399915e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.2.0 - February 2024</dt>
<dd class="dd" id="store-rn-itsm-service-ops-ws-admin-center__latest-store-rn-itsm-service-ops-ws-admin-center"><ul class="ul">
<li class="li">New: Roles-based access support for admin configurations</li>
<li class="li">Changed: Updated admin landing page to include additional section for configuration of Service Operation Workspace apps</li>
</ul></dd>
<dt class="dt dlterm">Version 4.1.0 - November 2023</dt>
<dd class="dd">No changes. Released version due to a dependent app version upgrade.</dd>
<dt class="dt dlterm">Version 4.0.2 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Introduced a side panel for easier navigation</li>
<li class="li">Added the SRM configuration module</li>
</ul></li>
<li class="li">Changed:Renamed Admin Console to Admin Center.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.0 - September 2023</dt>
<dd class="dd">Changed: Version number update for dependent app version</dd>
<dt class="dt dlterm">Version 3.0.3 - August 2023</dt>
<dd class="dd">Service Operations Workspace Admin Center is part of the Service Operations Workspace Core bundle. This application contains the Admin Console which surfaces the related
landing page configurations for Service Operations Workspace.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Service Operations Workspace Admin Center release notes
Version history for the ITSM
Service Operations Workspace Admin Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.2.0 - February 2024
* New: Roles-based access support for admin configurations
* Changed: Updated admin landing page to include additional section for configuration of Service Operation Workspace apps
#### Version 4.1.0 - November 2023
No changes. Released version due to a dependent app version upgrade.
#### Version 4.0.2 - November 2023
* New:
+ Introduced a side panel for easier navigation
+ Added the SRM configuration module
* Changed:Renamed Admin Console to Admin Center.
#### Version 3.1.0 - September 2023
Changed: Version number update for dependent app version
#### Version 3.0.3 - August 2023
Service Operations Workspace Admin Center is part of the Service Operations Workspace Core bundle. This application contains the Admin Console which surfaces the related
landing page configurations for Service Operations Workspace.
| ---
title: Service Operations Workspace Admin Center release notes
description: Version history for the ITSM Service Operations Workspace Admin Center
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Service Operations Workspace Admin Center release notes
Version history for the ITSM
Service Operations Workspace Admin Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.2.0 - February 2024
* New: Roles-based access support for admin configurations
* Changed: Updated admin landing page to include additional section for configuration of Service Operation Workspace apps
#### Version 4.1.0 - November 2023
No changes. Released version due to a dependent app version upgrade.
#### Version 4.0.2 - November 2023
* New:
+ Introduced a side panel for easier navigation
+ Added the SRM configuration module
* Changed:Renamed Admin Console to Admin Center.
#### Version 3.1.0 - September 2023
Changed: Version number update for dependent app version
#### Version 3.0.3 - August 2023
Service Operations Workspace Admin Center is part of the Service Operations Workspace Core bundle. This application contains the Admin Console which surfaces the related
landing page configurations for Service Operations Workspace.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-service-reliability-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-service-reliability-mgmt.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-service-reliability-mgmt.html | Service Reliability Management release notes | Version history for the ITSM Service Reliability Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-service-reliability-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-service-reliability-mgmt.html"><body id="store-rn-itsm-service-reliability-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-itsm-service-reliability-mgmt" aria-labelledby="title_store-rn-itsm-service-reliability-mgmt">
<h1 class="title topictitle1" id="title_store-rn-itsm-service-reliability-mgmt"><span class="ph">Service Reliability Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM <span class="ph">Service Reliability Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-service-reliability-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d82330e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.3.2 - June 2025</dt>
<dd class="dd" id="store-rn-itsm-service-reliability-mgmt__latest-store-rn-itsm-service-reliability-mgmt">Fixed: State handling in service checklist guide and Dynamic CI Group linkage for application services.</dd>
<dt class="dt dlterm">Version 6.1.4 - June 2025 (Xanadu)</dt>
<dd class="dd">Fixed: Data mapping box incorrectly showing 'Pending' status after completion.</dd>
<dt class="dt dlterm">Version 6.3.1 - May 2025</dt>
<dd class="dd">Changed: Standardized integrations through the adoption of AIOps Integration Launchpad</dd>
<dt class="dt dlterm">Version 6.2.0 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-service-reliability-mgmt__ul_wp4_hlw_c2c">
<li class="li">New:<ul class="ul" id="store-rn-itsm-service-reliability-mgmt__ul_xjp_3lw_c2c">
<li class="li">Added support for Technical Service Offerings in SRM.</li>
<li class="li">Introduced SLO-based change approval policies.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itsm-service-reliability-mgmt__ul_rqm_3lw_c2c">
<li class="li">Replaced the Alerts tab with Express List in SRM.</li>
<li class="li">Implemented unique naming conventions for edited SLOs.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 6.1.3 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed: Access Control List (ACL) fixes</li>
<li class="li">New: Updates on the Service overview page</li>
</ul></dd>
<dt class="dt dlterm">Version 6.1.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-service-reliability-mgmt__ul_ktc_hnv_gdc">
<li class="li">Incident access via Additional Assignee</li>
<li class="li">Service Checklist Guide addressing broken links and status updates</li>
<li class="li">ACLs and localization issues</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.0.1 - September 2024</dt>
<dd class="dd">Fixed: Addressed a configuration issue in scheduled jobs to allow more control over SRM jobs execution.</dd>
<dt class="dt dlterm">Version 6.0.0 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Support for Tag-based Application services (min requirement WP6)</li>
<li class="li">Fixed: Incident Access and Worknotes Visibility (min requirement WP6)</li>
</ul></dd>
<dt class="dt dlterm">Version 4.2.0 - February 2024</dt>
<dd class="dd"><p class="p">For ServiceNow customers with teams modernizing into, or already practicing Site Reliability Engineering, the SRM app provides a self serve, guided experience for on-call teams to autonomously manage the health of their technical services using SRE. The experience is built using the Service Operations Workspace application and combines ITOM & ITSM capabilities into a single service operations workflow. Key capabilities include team based access, self serve, on-call scheduling and service level objectives.</p></dd>
</dl>
</section>
</div>
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} | # Service Reliability Management release notes
Version history for the ITSM Service Reliability Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.3.2 - June 2025
Fixed: State handling in service checklist guide and Dynamic CI Group linkage for application services.
#### Version 6.1.4 - June 2025 (Xanadu)
Fixed: Data mapping box incorrectly showing 'Pending' status after completion.
#### Version 6.3.1 - May 2025
Changed: Standardized integrations through the adoption of AIOps Integration Launchpad
#### Version 6.2.0 - February 2025
* New:
+ Added support for Technical Service Offerings in SRM.
+ Introduced SLO-based change approval policies.
* Changed:
+ Replaced the Alerts tab with Express List in SRM.
+ Implemented unique naming conventions for edited SLOs.
#### Version 6.1.3 - February 2025
* Fixed: Access Control List (ACL) fixes
* New: Updates on the Service overview page
#### Version 6.1.0 - November 2024
* Fixed:
+ Incident access via Additional Assignee
+ Service Checklist Guide addressing broken links and status updates
+ ACLs and localization issues
#### Version 6.0.1 - September 2024
Fixed: Addressed a configuration issue in scheduled jobs to allow more control over SRM jobs execution.
#### Version 6.0.0 - August 2024
* New: Support for Tag-based Application services (min requirement WP6)
* Fixed: Incident Access and Worknotes Visibility (min requirement WP6)
#### Version 4.2.0 - February 2024
For ServiceNow customers with teams modernizing into, or already practicing Site Reliability Engineering, the SRM app provides a self serve, guided experience for on-call teams to autonomously manage the health of their technical services using SRE. The experience is built using the Service Operations Workspace application and combines ITOM & ITSM capabilities into a single service operations workflow. Key capabilities include team based access, self serve, on-call scheduling and service level objectives.
| ---
title: Service Reliability Management release notes
description: Version history for the ITSM Service Reliability Management application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Service Reliability Management release notes
Version history for the ITSM Service Reliability Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.3.2 - June 2025
Fixed: State handling in service checklist guide and Dynamic CI Group linkage for application services.
#### Version 6.1.4 - June 2025 (Xanadu)
Fixed: Data mapping box incorrectly showing 'Pending' status after completion.
#### Version 6.3.1 - May 2025
Changed: Standardized integrations through the adoption of AIOps Integration Launchpad
#### Version 6.2.0 - February 2025
* New:
+ Added support for Technical Service Offerings in SRM.
+ Introduced SLO-based change approval policies.
* Changed:
+ Replaced the Alerts tab with Express List in SRM.
+ Implemented unique naming conventions for edited SLOs.
#### Version 6.1.3 - February 2025
* Fixed: Access Control List (ACL) fixes
* New: Updates on the Service overview page
#### Version 6.1.0 - November 2024
* Fixed:
+ Incident access via Additional Assignee
+ Service Checklist Guide addressing broken links and status updates
+ ACLs and localization issues
#### Version 6.0.1 - September 2024
Fixed: Addressed a configuration issue in scheduled jobs to allow more control over SRM jobs execution.
#### Version 6.0.0 - August 2024
* New: Support for Tag-based Application services (min requirement WP6)
* Fixed: Incident Access and Worknotes Visibility (min requirement WP6)
#### Version 4.2.0 - February 2024
For ServiceNow customers with teams modernizing into, or already practicing Site Reliability Engineering, the SRM app provides a self serve, guided experience for on-call teams to autonomously manage the health of their technical services using SRE. The experience is built using the Service Operations Workspace application and combines ITOM & ITSM capabilities into a single service operations workflow. Key capabilities include team based access, self serve, on-call scheduling and service level objectives.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-servicenow-benchmarks.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-servicenow-benchmarks.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-servicenow-benchmarks.html | ServiceNow Benchmarks release notes | Version history for the ITSM ServiceNow Benchmarks application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-servicenow-benchmarks.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-servicenow-benchmarks.html"><body id="store-rn-itsm-servicenow-benchmarks"><main role="main"><article role="article" class="dita" id="store-rn-itsm-servicenow-benchmarks" aria-labelledby="title_store-rn-itsm-servicenow-benchmarks">
<h1 class="title topictitle1" id="title_store-rn-itsm-servicenow-benchmarks">ServiceNow Benchmarks release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM ServiceNow Benchmarks application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-servicenow-benchmarks__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d425003e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.2.0 - August 2024</dt>
<dd class="dd" id="store-rn-itsm-servicenow-benchmarks__latest-store-rn-itsm-servicenow-benchmarks">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-servicenow-benchmarks__ul_drh_nd3_ccc">
<li class="li">Benchmarking newly added metrics under <ul class="ul" id="store-rn-itsm-servicenow-benchmarks__ul_rrh_nd3_ccc">
<li class="li">Self-solved percentage</li>
<li class="li">Call deflection percentage</li>
<li class="li">Major Incident related metrics</li>
</ul>
</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.3 - July 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Ability to show KPIs in either list or card view.</li>
<li class="li">Downloadable reports of KPI list in PDF format.</li>
<li class="li">Ability to filter data by type of industry, number of users, MSPs, or geographic region (the filter is retained when switching between KPI view and trend view).</li>
<li class="li">Color-coded KPI comparison (the favorable comparison results for your instance will be indicated with a thumbs-up, while thumbs-down favors global data).</li>
<li class="li">Ability to view six months of historical KPI data.</li>
<li class="li">Ability to display time values in hours or days (using the sn_bm_client.dashboard_display_unit system property).</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.2 - June 2024</dt>
<dd class="dd">Fixed: Walk-up indicators are being benchmarked on monthly aggregation.</dd>
<dt class="dt dlterm">Version 2.0.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Getting started with Benchmarks <ul class="ul">
<li class="li">Assign roles</li>
<li class="li">Benchmarksopt-inandopt-out</li>
<li class="li">KPIsopt-inandopt-out</li>
<li class="li">Customize the KPI/indicator definition</li>
</ul>
</li>
<li class="li">Newly added operational metrics are being benchmarked</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Productivity moments KPI is updated to be now normalized on the basis of active users <ul class="ul">
<li class="li">Productivity moments >Productivity moments per user</li>
</ul></li>
<li class="li">Productivity moment related KPIs are benchmarked after being normalized on the basis of active users <ul class="ul">
<li class="li">Productivity moments per user <ul class="ul">
<li class="li">Productivity in search per user</li>
<li class="li">Productivity in routing per user</li>
<li class="li">Productivity in fulfilment per user</li>
</ul></li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - November 2023</dt>
<dd class="dd">TheServiceNow Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends, as well as comparative insight relative to industry averages of your peers and to the industry top
performers.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # ServiceNow Benchmarks release notes
Version history for the ITSM ServiceNow Benchmarks application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.2.0 - August 2024
* New:
+ Benchmarking newly added metrics under
- Self-solved percentage
- Call deflection percentage
- Major Incident related metrics
#### Version 2.0.3 - July 2024
* Ability to show KPIs in either list or card view.
* Downloadable reports of KPI list in PDF format.
* Ability to filter data by type of industry, number of users, MSPs, or geographic region (the filter is retained when switching between KPI view and trend view).
* Color-coded KPI comparison (the favorable comparison results for your instance will be indicated with a thumbs-up, while thumbs-down favors global data).
* Ability to view six months of historical KPI data.
* Ability to display time values in hours or days (using the sn\_bm\_client.dashboard\_display\_unit system property).
#### Version 2.0.2 - June 2024
Fixed: Walk-up indicators are being benchmarked on monthly aggregation.
#### Version 2.0.0 - May 2024
* New:
+ Getting started with Benchmarks
- Assign roles
- Benchmarksopt-inandopt-out
- KPIsopt-inandopt-out
- Customize the KPI/indicator definition
+ Newly added operational metrics are being benchmarked
#### Version 1.1.0 - February 2024
* New:
+ Productivity moments KPI is updated to be now normalized on the basis of active users
- Productivity moments >Productivity moments per user
+ Productivity moment related KPIs are benchmarked after being normalized on the basis of active users
- Productivity moments per user
* Productivity in search per user
* Productivity in routing per user
* Productivity in fulfilment per user
#### Version 1.0.1 - November 2023
TheServiceNow Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends, as well as comparative insight relative to industry averages of your peers and to the industry top
performers.
| ---
title: ServiceNow Benchmarks release notes
description: Version history for the ITSM ServiceNow Benchmarks application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# ServiceNow Benchmarks release notes
Version history for the ITSM ServiceNow Benchmarks application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.2.0 - August 2024
* New:
+ Benchmarking newly added metrics under
- Self-solved percentage
- Call deflection percentage
- Major Incident related metrics
#### Version 2.0.3 - July 2024
* Ability to show KPIs in either list or card view.
* Downloadable reports of KPI list in PDF format.
* Ability to filter data by type of industry, number of users, MSPs, or geographic region (the filter is retained when switching between KPI view and trend view).
* Color-coded KPI comparison (the favorable comparison results for your instance will be indicated with a thumbs-up, while thumbs-down favors global data).
* Ability to view six months of historical KPI data.
* Ability to display time values in hours or days (using the sn\_bm\_client.dashboard\_display\_unit system property).
#### Version 2.0.2 - June 2024
Fixed: Walk-up indicators are being benchmarked on monthly aggregation.
#### Version 2.0.0 - May 2024
* New:
+ Getting started with Benchmarks
- Assign roles
- Benchmarksopt-inandopt-out
- KPIsopt-inandopt-out
- Customize the KPI/indicator definition
+ Newly added operational metrics are being benchmarked
#### Version 1.1.0 - February 2024
* New:
+ Productivity moments KPI is updated to be now normalized on the basis of active users
- Productivity moments >Productivity moments per user
+ Productivity moment related KPIs are benchmarked after being normalized on the basis of active users
- Productivity moments per user
* Productivity in search per user
* Productivity in routing per user
* Productivity in fulfilment per user
#### Version 1.0.1 - November 2023
TheServiceNow Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends, as well as comparative insight relative to industry averages of your peers and to the industry top
performers.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-shift-planning.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-shift-planning.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-shift-planning.html | Shift Planning release notes | Version history for the Shift Planning application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-shift-planning.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-shift-planning.html"><body id="store-rn-itsm-shift-planning"><main role="main"><article role="article" class="dita" id="store-rn-itsm-shift-planning" aria-labelledby="title_store-rn-itsm-shift-planning">
<h1 class="title topictitle1" id="title_store-rn-itsm-shift-planning">Shift Planning release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Shift Planning application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-shift-planning__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d421965e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.9.0 - August 2025</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 6.8.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-shift-planning__latest-store-rn-itsm-shift-planning"><ul class="ul">
<li class="li">Enables agents to sign up for shifts</li>
<li class="li">Enables managers and agents to get shift signup notifications</li>
<li class="li">New table "Agent Schedule Attribute" enables managers to track agent location and view agent personal event details</li>
</ul></dd>
<dt class="dt dlterm">Version 6.7.1 - November 2024</dt>
<dd class="dd">No Major feature changes. Contains minor changes and bug fixes.</dd>
<dt class="dt dlterm">Version 6.6.1 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added ability to synch WFO calendars with Outlook calendar</li>
<li class="li">Added ability to for managers and agents to create recurring meeting and training events</li>
</ul>
</li>
<li class="li">Fixed a few accessibility issues</li>
</ul></dd>
<dt class="dt dlterm">Version 6.4.3 - May 2024</dt>
<dd class="dd">Fixed: WCAG bugs.</dd>
<dt class="dt dlterm">Version 6.3.1 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: Modify existing L1 schedules module</li>
<li class="li">Fixed: Shift swap modal button bug</li>
</ul></dd>
<dt class="dt dlterm">Version 6.2.1 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-shift-planning__ul_s3k_wff_2zb">
<li class="li">Upgraded shifts and schedules to page layout 3.0</li>
<li class="li">Generating demo data changes for Monthly Schedules</li>
</ul></li>
<li class="li">Fixed: Accessibility issues</li>
</ul></dd>
<dt class="dt dlterm">Version 6.1.4 - September 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">On-call time off not getting displayed up on the proposed cover agent calendar</li>
<li class="li">Leave request description of others was visible to all shift planning users</li>
<li class="li">Save Buttons was not getting enabled while editing meeting and training</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.1.2 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Inclusion/Exclusion Criteria Applicable Groups</li>
<li class="li">Changed: Bug fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 5.4.5 - May 2023</dt>
<dd class="dd">Changed: Forecast historical volumes along with forecasts so that users can compare the patterns.</dd>
<dt class="dt dlterm">Version 5.4.4 - April 2023</dt>
<dd class="dd">Fixed: UTC timezone users are unable to view the Shift Calendar, which has been fixed in this version.</dd>
<dt class="dt dlterm">Version 5.4.3 - March 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed: Fixed the following minor issues where:<ul class="ul" id="store-rn-itsm-shift-planning__ul_tjz_kyn_qwb">
<li class="li">The location filter was not working</li>
<li class="li">The Requested-Save Shift to a Schedule was not working</li>
<li class="li">There was an issue with On-Call OOTB flag during San Diego to Utah release upgrade</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.4.1 - February 2023</dt>
<dd class="dd">New: added custom event types in team calendar of manager workspace.</dd>
<dt class="dt dlterm">Version 5.3.0 - November 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Agent shift signup feature</li>
<li class="li">To enable the agents to sign up for shifts, you must setthe sn_shift_planning.enable_agent_signup property to true.</li>
</ul></li>
<li class="li">Changed: The following label changes to the filters for schedules are automatically made: <ul class="ul">
<li class="li">State is renamed to Schedule plan state.</li>
<li class="li">Dates is renamed to Schedule plan dates.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.1.7 - November 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed issue where new shift not searchable</li>
<li class="li">Show overlapping requests of only agents managed by logged in user</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.1.4 - September 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed issue where Shift Calendar fails when there are inactive groups.</li>
<li class="li">Fixed issue where Agent belonging to multiple groups is shown multiple times under schedule creation flow.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.2.3 - August 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-shift-planning__ul_rtc_tg1_h5b">
<li class="li">New:<ul class="ul" id="store-rn-itsm-shift-planning__ul_x5l_wg1_h5b">
<li class="li">Ability to select timezones for work shifts and on-call shifts.</li>
<li class="li">Managers can assign schedule plans to groups.</li>
<li class="li">Use pagination on the shifts and team calendar.</li>
<li class="li">Use pagination to scroll through your agent's shifts and schedules.</li>
</ul></li>
<li class="li">Fixed: Enable localization support.</li>
</ul></dd>
<dt class="dt dlterm">Version 5.1.2 - May 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-shift-planning__ul_lfj_3vf_jtb">
<li class="li">New:<ul class="ul" id="store-rn-itsm-shift-planning__ul_tvy_jvf_jtb">
<li class="li">Filtering, search, and pagination capability for schedule plans, work shifts, and on-call shifts.</li>
<li class="li">Agents and managers communicate with each other for approvals using the Compose field in the approval form.</li>
<li class="li">Enable localization support.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.0 - March 2022</dt>
<dd class="dd">New: Initial Store release for San Diego</dd>
<dt class="dt dlterm">Version 4.0.9 - February 2022</dt>
<dd class="dd">Shift planning allows managers and supervisors to configure workforce scheduling.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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Contains minor changes and bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.6.1 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added ability to synch WFO calendars with Outlook calendar</li>\n <li class=\"li\">Added ability to for managers and agents to create recurring meeting and training events</li>\n </ul>\n </li>\n <li class=\"li\">Fixed a few accessibility issues</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.4.3 - May 2024</dt>\n <dd class=\"dd\">Fixed: WCAG bugs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.3.1 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed: Modify existing L1 schedules module</li>\n <li class=\"li\">Fixed: Shift swap modal button bug</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.2.1 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-shift-planning__ul_s3k_wff_2zb\">\n <li class=\"li\">Upgraded shifts and schedules to page layout 3.0</li>\n <li class=\"li\">Generating demo data changes for Monthly Schedules</li>\n </ul></li>\n <li class=\"li\">Fixed: Accessibility issues</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.4 - September 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">On-call time off not getting displayed up on the proposed cover agent calendar</li>\n <li class=\"li\">Leave request description of others was visible to all shift planning users</li>\n <li class=\"li\">Save Buttons was not getting enabled while editing meeting and training</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.2 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Inclusion/Exclusion Criteria Applicable Groups</li>\n <li class=\"li\">Changed: Bug fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.4.5 - May 2023</dt>\n <dd class=\"dd\">Changed: Forecast historical volumes along with forecasts so that users can compare the patterns.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.4.4 - April 2023</dt>\n <dd class=\"dd\">Fixed: UTC timezone users are unable to view the Shift Calendar, which has been fixed in this version.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.4.3 - March 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed: Fixed the following minor issues where:<ul class=\"ul\" id=\"store-rn-itsm-shift-planning__ul_tjz_kyn_qwb\">\n <li class=\"li\">The location filter was not working</li>\n <li class=\"li\">The Requested-Save Shift to a Schedule was not working</li>\n <li class=\"li\">There was an issue with On-Call OOTB flag during San Diego to Utah release upgrade</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.4.1 - February 2023</dt>\n <dd class=\"dd\">New: added custom event types in team calendar of manager workspace.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.3.0 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Agent shift signup feature</li>\n <li class=\"li\">To enable the agents to sign up for shifts, you must setthe sn_shift_planning.enable_agent_signup property to true.</li>\n </ul></li>\n <li class=\"li\">Changed: The following label changes to the filters for schedules are automatically made: <ul class=\"ul\">\n <li class=\"li\">State is renamed to Schedule plan state.</li>\n <li class=\"li\">Dates is renamed to Schedule plan dates.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.7 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixed issue where new shift not searchable</li>\n <li class=\"li\">Show overlapping requests of only agents managed by logged in user</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.4 - September 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixed issue where Shift Calendar fails when there are inactive groups.</li>\n <li class=\"li\">Fixed issue where Agent belonging to multiple groups is shown multiple times under schedule creation flow.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.3 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-shift-planning__ul_rtc_tg1_h5b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-shift-planning__ul_x5l_wg1_h5b\">\n <li class=\"li\">Ability to select timezones for work shifts and on-call shifts.</li>\n <li class=\"li\">Managers can assign schedule plans to groups.</li>\n <li class=\"li\">Use pagination on the shifts and team calendar.</li>\n <li class=\"li\">Use pagination to scroll through your agent's shifts and schedules.</li>\n </ul></li>\n <li class=\"li\">Fixed: Enable localization support.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.2 - May 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-shift-planning__ul_lfj_3vf_jtb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-shift-planning__ul_tvy_jvf_jtb\">\n <li class=\"li\">Filtering, search, and pagination capability for schedule plans, work shifts, and on-call shifts.</li>\n <li class=\"li\">Agents and managers communicate with each other for approvals using the Compose field in the approval form.</li>\n <li class=\"li\">Enable localization support.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - March 2022</dt>\n <dd class=\"dd\">New: Initial Store release for San Diego</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.9 - February 2022</dt>\n <dd class=\"dd\">Shift planning allows managers and supervisors to configure workforce scheduling.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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Version history for the Shift Planning application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.9.0 - August 2025
Minor bug fixes.
#### Version 6.8.0 - May 2025
* Enables agents to sign up for shifts
* Enables managers and agents to get shift signup notifications
* New table "Agent Schedule Attribute" enables managers to track agent location and view agent personal event details
#### Version 6.7.1 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 6.6.1 - August 2024
* New:
+ Added ability to synch WFO calendars with Outlook calendar
+ Added ability to for managers and agents to create recurring meeting and training events
* Fixed a few accessibility issues
#### Version 6.4.3 - May 2024
Fixed: WCAG bugs.
#### Version 6.3.1 - February 2024
* Changed: Modify existing L1 schedules module
* Fixed: Shift swap modal button bug
#### Version 6.2.1 - November 2023
* New:
+ Upgraded shifts and schedules to page layout 3.0
+ Generating demo data changes for Monthly Schedules
* Fixed: Accessibility issues
#### Version 6.1.4 - September 2023
* Fixed:
+ On-call time off not getting displayed up on the proposed cover agent calendar
+ Leave request description of others was visible to all shift planning users
+ Save Buttons was not getting enabled while editing meeting and training
#### Version 6.1.2 - August 2023
* New: Inclusion/Exclusion Criteria Applicable Groups
* Changed: Bug fixes
#### Version 5.4.5 - May 2023
Changed: Forecast historical volumes along with forecasts so that users can compare the patterns.
#### Version 5.4.4 - April 2023
Fixed: UTC timezone users are unable to view the Shift Calendar, which has been fixed in this version.
#### Version 5.4.3 - March 2023
* Fixed: Fixed the following minor issues where:
+ The location filter was not working
+ The Requested-Save Shift to a Schedule was not working
+ There was an issue with On-Call OOTB flag during San Diego to Utah release upgrade
#### Version 5.4.1 - February 2023
New: added custom event types in team calendar of manager workspace.
#### Version 5.3.0 - November 2022
* New:
+ Agent shift signup feature
+ To enable the agents to sign up for shifts, you must setthe sn\_shift\_planning.enable\_agent\_signup property to true.
* Changed: The following label changes to the filters for schedules are automatically made:
+ State is renamed to Schedule plan state.
+ Dates is renamed to Schedule plan dates.
#### Version 5.1.7 - November 2022
* Fixed:
+ Fixed issue where new shift not searchable
+ Show overlapping requests of only agents managed by logged in user
#### Version 5.1.4 - September 2022
* Fixed:
+ Fixed issue where Shift Calendar fails when there are inactive groups.
+ Fixed issue where Agent belonging to multiple groups is shown multiple times under schedule creation flow.
#### Version 5.2.3 - August 2022
* New:
+ Ability to select timezones for work shifts and on-call shifts.
+ Managers can assign schedule plans to groups.
+ Use pagination on the shifts and team calendar.
+ Use pagination to scroll through your agent's shifts and schedules.
* Fixed: Enable localization support.
#### Version 5.1.2 - May 2022
* New:
+ Filtering, search, and pagination capability for schedule plans, work shifts, and on-call shifts.
+ Agents and managers communicate with each other for approvals using the Compose field in the approval form.
+ Enable localization support.
#### Version 5.0.0 - March 2022
New: Initial Store release for San Diego
#### Version 4.0.9 - February 2022
Shift planning allows managers and supervisors to configure workforce scheduling.
| ---
title: Shift Planning release notes
description: Version history for the Shift Planning application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Shift Planning release notes
Version history for the Shift Planning application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.9.0 - August 2025
Minor bug fixes.
#### Version 6.8.0 - May 2025
* Enables agents to sign up for shifts
* Enables managers and agents to get shift signup notifications
* New table "Agent Schedule Attribute" enables managers to track agent location and view agent personal event details
#### Version 6.7.1 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 6.6.1 - August 2024
* New:
+ Added ability to synch WFO calendars with Outlook calendar
+ Added ability to for managers and agents to create recurring meeting and training events
* Fixed a few accessibility issues
#### Version 6.4.3 - May 2024
Fixed: WCAG bugs.
#### Version 6.3.1 - February 2024
* Changed: Modify existing L1 schedules module
* Fixed: Shift swap modal button bug
#### Version 6.2.1 - November 2023
* New:
+ Upgraded shifts and schedules to page layout 3.0
+ Generating demo data changes for Monthly Schedules
* Fixed: Accessibility issues
#### Version 6.1.4 - September 2023
* Fixed:
+ On-call time off not getting displayed up on the proposed cover agent calendar
+ Leave request description of others was visible to all shift planning users
+ Save Buttons was not getting enabled while editing meeting and training
#### Version 6.1.2 - August 2023
* New: Inclusion/Exclusion Criteria Applicable Groups
* Changed: Bug fixes
#### Version 5.4.5 - May 2023
Changed: Forecast historical volumes along with forecasts so that users can compare the patterns.
#### Version 5.4.4 - April 2023
Fixed: UTC timezone users are unable to view the Shift Calendar, which has been fixed in this version.
#### Version 5.4.3 - March 2023
* Fixed: Fixed the following minor issues where:
+ The location filter was not working
+ The Requested-Save Shift to a Schedule was not working
+ There was an issue with On-Call OOTB flag during San Diego to Utah release upgrade
#### Version 5.4.1 - February 2023
New: added custom event types in team calendar of manager workspace.
#### Version 5.3.0 - November 2022
* New:
+ Agent shift signup feature
+ To enable the agents to sign up for shifts, you must setthe sn\_shift\_planning.enable\_agent\_signup property to true.
* Changed: The following label changes to the filters for schedules are automatically made:
+ State is renamed to Schedule plan state.
+ Dates is renamed to Schedule plan dates.
#### Version 5.1.7 - November 2022
* Fixed:
+ Fixed issue where new shift not searchable
+ Show overlapping requests of only agents managed by logged in user
#### Version 5.1.4 - September 2022
* Fixed:
+ Fixed issue where Shift Calendar fails when there are inactive groups.
+ Fixed issue where Agent belonging to multiple groups is shown multiple times under schedule creation flow.
#### Version 5.2.3 - August 2022
* New:
+ Ability to select timezones for work shifts and on-call shifts.
+ Managers can assign schedule plans to groups.
+ Use pagination on the shifts and team calendar.
+ Use pagination to scroll through your agent's shifts and schedules.
* Fixed: Enable localization support.
#### Version 5.1.2 - May 2022
* New:
+ Filtering, search, and pagination capability for schedule plans, work shifts, and on-call shifts.
+ Agents and managers communicate with each other for approvals using the Compose field in the approval form.
+ Enable localization support.
#### Version 5.0.0 - March 2022
New: Initial Store release for San Diego
#### Version 4.0.9 - February 2022
Shift planning allows managers and supervisors to configure workforce scheduling.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics-ux.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics-ux.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics-ux.html | Site Reliability Metrics UX release notes | Version history for the Site Reliability Metrics UX on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics-ux.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics-ux.html"><body id="store-rn-itsm-site-reliability-metrics-ux"><main role="main"><article role="article" class="dita" id="store-rn-itsm-site-reliability-metrics-ux" aria-labelledby="title_store-rn-itsm-site-reliability-metrics-ux">
<h1 class="title topictitle1" id="title_store-rn-itsm-site-reliability-metrics-ux">Site Reliability Metrics UX release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Site Reliability Metrics UX on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-site-reliability-metrics-ux__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d48024e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.1 - April 2021</dt>
<dd class="dd" id="store-rn-itsm-site-reliability-metrics-ux__latest-store-rn-itsm-site-reliability-metrics-ux"><ul class="ul">
<li class="li">New: <ul class="ul" id="store-rn-itsm-site-reliability-metrics-ux__ul_nqm_d3g_hpb">
<li class="li">Dynatrace support</li>
<li class="li">Support for additional periods</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics-ux.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics-ux.html\"><body id=\"store-rn-itsm-site-reliability-metrics-ux\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-site-reliability-metrics-ux\" aria-labelledby=\"title_store-rn-itsm-site-reliability-metrics-ux\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-site-reliability-metrics-ux\">Site Reliability Metrics UX release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Site Reliability Metrics UX on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-site-reliability-metrics-ux__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d48024e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.0.1 - April 2021</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-site-reliability-metrics-ux__latest-store-rn-itsm-site-reliability-metrics-ux\"><ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itsm-site-reliability-metrics-ux__ul_nqm_d3g_hpb\">\n <li class=\"li\">Dynatrace support</li>\n <li class=\"li\">Support for additional periods</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Site Reliability Metrics UX release notes
Version history for the Site Reliability Metrics UX on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - April 2021
* New:
+ Dynatrace support
+ Support for additional periods
| ---
title: Site Reliability Metrics UX release notes
description: Version history for the Site Reliability Metrics UX on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Site Reliability Metrics UX release notes
Version history for the Site Reliability Metrics UX on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - April 2021
* New:
+ Dynatrace support
+ Support for additional periods
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics.html | Site Reliability Metrics release notes | Version history for the Site Reliability Metrics on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics.html"><body id="store-rn-itsm-site-reliability-metrics"><main role="main"><article role="article" class="dita" id="store-rn-itsm-site-reliability-metrics" aria-labelledby="title_store-rn-itsm-site-reliability-metrics">
<h1 class="title topictitle1" id="title_store-rn-itsm-site-reliability-metrics">Site Reliability Metrics release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Site Reliability Metrics on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-site-reliability-metrics__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d608416e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.1.7 - November 2023</dt>
<dd class="dd" id="store-rn-itsm-site-reliability-metrics__latest-store-rn-itsm-site-reliability-metrics">Fixed: Non-functional issue to resolve warnings logged during activation of this application.</dd>
<dt class="dt dlterm">Version 2.1.5 - May 2023</dt>
<dd class="dd"><p class="p">New: Updated backend functionalities.</p></dd>
<dt class="dt dlterm">Version 2.1.4 - February 2023</dt>
<dd class="dd"><p class="p">Added support for the Utah release.</p></dd>
<dt class="dt dlterm">Version 2.1.4 - January 2023</dt>
<dd class="dd">Added support for the Utah release.</dd>
<dt class="dt dlterm">Version 2.1.3 - March 2022</dt>
<dd class="dd">New: Added support for the San Diego release.</dd>
<dt class="dt dlterm">Version 2.1.2 - July 2021</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Additional Integration Support (New Relic and Datadog) Lookback Capability Additional Error Budget Policy Actions (On-Call, Slack, and Microsoft Teams) Updated Change Approval Policy Support for Dynamic CI
groups</li>
<li class="li">Known Errors: Reliability indicator data is not automatically saved on a switch to the Error Budget Policy tab without saving</li>
<li class="li">Service Level Indicator field overview:<ul class="ul" id="store-rn-itsm-site-reliability-metrics__ul_izb_xkb_3qb">
<li class="li">Describing the SLI with an easily identifiable text phrase Setting SLI type from the list (options: latency, saturation, error, and availability)</li>
<li class="li">The Service field is read-only to give SRE context</li>
<li class="li">The Name field is one of the most critical fields when it comes to setup.</li>
<li class="li">This name is the unique identifier that must match the SLI name exactly</li>
<li class="li">The Source field should point at the integration for this SLI</li>
<li class="li">The expression represents that SLI property set in the APM tool</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.4 - April 2021</dt>
<dd class="dd">New: Site Reliability Metrics (SRM) is an application that captures application performance signals from APM tools, typically referred to as Service Level Indicators (SLIs). The SRM application then allows for the
creation of Service Level Objectives (SLOs), Error Budgets (EB) and policy based actions.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics.html\"><body id=\"store-rn-itsm-site-reliability-metrics\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-site-reliability-metrics\" aria-labelledby=\"title_store-rn-itsm-site-reliability-metrics\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-site-reliability-metrics\">Site Reliability Metrics release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Site Reliability Metrics on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-site-reliability-metrics__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d608416e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.1.7 - November 2023</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-site-reliability-metrics__latest-store-rn-itsm-site-reliability-metrics\">Fixed: Non-functional issue to resolve warnings logged during activation of this application.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.5 - May 2023</dt>\n <dd class=\"dd\"><p class=\"p\">New: Updated backend functionalities.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.4 - February 2023</dt>\n <dd class=\"dd\"><p class=\"p\">Added support for the Utah release.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.4 - January 2023</dt>\n <dd class=\"dd\">Added support for the Utah release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.3 - March 2022</dt>\n <dd class=\"dd\">New: Added support for the San Diego release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.2 - July 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Additional Integration Support (New Relic and Datadog) Lookback Capability Additional Error Budget Policy Actions (On-Call, Slack, and Microsoft Teams) Updated Change Approval Policy Support for Dynamic CI\n groups</li>\n <li class=\"li\">Known Errors: Reliability indicator data is not automatically saved on a switch to the Error Budget Policy tab without saving</li>\n <li class=\"li\">Service Level Indicator field overview:<ul class=\"ul\" id=\"store-rn-itsm-site-reliability-metrics__ul_izb_xkb_3qb\">\n <li class=\"li\">Describing the SLI with an easily identifiable text phrase Setting SLI type from the list (options: latency, saturation, error, and availability)</li>\n <li class=\"li\">The Service field is read-only to give SRE context</li>\n <li class=\"li\">The Name field is one of the most critical fields when it comes to setup.</li>\n <li class=\"li\">This name is the unique identifier that must match the SLI name exactly</li>\n <li class=\"li\">The Source field should point at the integration for this SLI</li>\n <li class=\"li\">The expression represents that SLI property set in the APM tool</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.4 - April 2021</dt>\n <dd class=\"dd\">New: Site Reliability Metrics (SRM) is an application that captures application performance signals from APM tools, typically referred to as Service Level Indicators (SLIs). The SRM application then allows for the\n creation of Service Level Objectives (SLOs), Error Budgets (EB) and policy based actions.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Site Reliability Metrics release notes
Version history for the Site Reliability Metrics on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.7 - November 2023
Fixed: Non-functional issue to resolve warnings logged during activation of this application.
#### Version 2.1.5 - May 2023
New: Updated backend functionalities.
#### Version 2.1.4 - February 2023
Added support for the Utah release.
#### Version 2.1.4 - January 2023
Added support for the Utah release.
#### Version 2.1.3 - March 2022
New: Added support for the San Diego release.
#### Version 2.1.2 - July 2021
* New: Additional Integration Support (New Relic and Datadog) Lookback Capability Additional Error Budget Policy Actions (On-Call, Slack, and Microsoft Teams) Updated Change Approval Policy Support for Dynamic CI
groups
* Known Errors: Reliability indicator data is not automatically saved on a switch to the Error Budget Policy tab without saving
* Service Level Indicator field overview:
+ Describing the SLI with an easily identifiable text phrase Setting SLI type from the list (options: latency, saturation, error, and availability)
+ The Service field is read-only to give SRE context
+ The Name field is one of the most critical fields when it comes to setup.
+ This name is the unique identifier that must match the SLI name exactly
+ The Source field should point at the integration for this SLI
+ The expression represents that SLI property set in the APM tool
#### Version 2.0.4 - April 2021
New: Site Reliability Metrics (SRM) is an application that captures application performance signals from APM tools, typically referred to as Service Level Indicators (SLIs). The SRM application then allows for the
creation of Service Level Objectives (SLOs), Error Budgets (EB) and policy based actions.
| ---
title: Site Reliability Metrics release notes
description: Version history for the Site Reliability Metrics on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Site Reliability Metrics release notes
Version history for the Site Reliability Metrics on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.7 - November 2023
Fixed: Non-functional issue to resolve warnings logged during activation of this application.
#### Version 2.1.5 - May 2023
New: Updated backend functionalities.
#### Version 2.1.4 - February 2023
Added support for the Utah release.
#### Version 2.1.4 - January 2023
Added support for the Utah release.
#### Version 2.1.3 - March 2022
New: Added support for the San Diego release.
#### Version 2.1.2 - July 2021
* New: Additional Integration Support (New Relic and Datadog) Lookback Capability Additional Error Budget Policy Actions (On-Call, Slack, and Microsoft Teams) Updated Change Approval Policy Support for Dynamic CI
groups
* Known Errors: Reliability indicator data is not automatically saved on a switch to the Error Budget Policy tab without saving
* Service Level Indicator field overview:
+ Describing the SLI with an easily identifiable text phrase Setting SLI type from the list (options: latency, saturation, error, and availability)
+ The Service field is read-only to give SRE context
+ The Name field is one of the most critical fields when it comes to setup.
+ This name is the unique identifier that must match the SLI name exactly
+ The Source field should point at the integration for this SLI
+ The expression represents that SLI property set in the APM tool
#### Version 2.0.4 - April 2021
New: Site Reliability Metrics (SRM) is an application that captures application performance signals from APM tools, typically referred to as Service Level Indicators (SLIs). The SRM application then allows for the
creation of Service Level Objectives (SLOs), Error Budgets (EB) and policy based actions.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-site-reliability-operations.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-site-reliability-operations.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-site-reliability-operations.html | Site Reliability Operations release notes | Version history for the Site Reliability Operations on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-site-reliability-operations.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-site-reliability-operations.html"><body id="store-rn-itsm-site-reliability-operations"><main role="main"><article role="article" class="dita" id="store-rn-itsm-site-reliability-operations" aria-labelledby="title_store-rn-itsm-site-reliability-operations">
<h1 class="title topictitle1" id="title_store-rn-itsm-site-reliability-operations">Site Reliability Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Site Reliability Operations on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-site-reliability-operations__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d542433e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 14.2.2 - January 2024</dt>
<dd class="dd" id="store-rn-itsm-site-reliability-operations__latest-store-rn-itsm-site-reliability-operations"><ul class="ul">
<li class="li">Changed: Changed access to become approval only to discourage further downloads and encourage downloads of the new Service Reliability Management app store app.</li>
<li class="li">Fixes related to UI.</li>
</ul></dd>
<dt class="dt dlterm">Version 14.2.1 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Issues related to condition builder in alert rule condition creation flow.</li>
<li class="li">Issue related to service selection on the Service Relationships page.</li>
<li class="li">Other minor fixes.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 14.2.0 - November 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added support to show dedicated business and technical services in Site Reliability Operations.</li>
<li class="li">Added localization support.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Refresh the Service Dependency page when a service is deleted.</li>
<li class="li">Update an On-call escalation tracking table as Accepted with Voice when a user accepts an assignment via voice call.</li>
<li class="li">Capture the Accepted state in an On-call escalation tracking table when a user accepts an assignment via Notification Device for voice.</li>
<li class="li">Stop further reminders when record assignment is rejected by a Notification device for primary email.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 14.1.1 - May 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-site-reliability-operations__ul_y3t_pvf_jtb">
<li class="li">Fixed: Multiple bugs, including the following: <ul class="ul">
<li class="li">Fixed an issue where user-created application services from Site Reliability Operations (SRO) were automatically set to Non-Operational after creation.</li>
<li class="li">Fixed an issue where the SRO administrator or manager could not view the On-Call calendar on SRO.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 14.0.2 - December 2021</dt>
<dd class="dd">Fixed: Fixed the compatibility issues with On-Call Scheduling.</dd>
<dt class="dt dlterm">Version 14.0.0 - July 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-site-reliability-operations__ul_uyj_bkb_3qb">
<li class="li">New:<ul class="ul" id="store-rn-itsm-site-reliability-operations__ul_olf_4kb_3qb">
<li class="li">In addition to allowing teams to manage application services, Site Reliability Operations (SR Ops) now allows teams to manage technical services created from Dynamic CI groups in IT Operations Management. This
allows teams to manage a group of CIs that do not map to an application service as if it were a service. These technical services are created by Central IT on behalf of the SRE team. The technical services
can’t be created or deleted directly in SR Ops.</li>
<li class="li">Integration Actions are now Alert Rules. Alert Rules is a more comprehensive system allowing new types of rules to be created on services as well as configuration items (CIs) that impact services. Note: For
Service + CI and CI options, the alert rule will only trigger if the CI is a direct child of the service or technical service (anything more than one level deep will not trigger the rule). For example, Dynamic
Groups with nested Dynamic Groups will not trigger the rule.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itsm-site-reliability-operations__ul_kbl_4kb_3qb">
<li class="li">SR Ops has been steadily moving to a Workspace-only experience. This release finished that effort with only a few exceptions. Classic UI modules for managing Conditions, Actions, and Configurations for Alert
Rules have been kept since these forms have fields that are not fully compatible with Workspace. All other classic UI modules have been removed and certain actions are no longer supported in classic UI. For
example, creating new business and application services can no longer be done in classic UI.</li>
<li class="li">In an Alert Rule chain, the first alert rule condition is evaluated on every change to the alert so it may run later when that condition matches.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-site-reliability-operations__ul_xnq_4kb_3qb">
<li class="li">"Internal server error" is displayed when a user removes application services from the Relationships map</li>
<li class="li">"Internal server error" is displayed if a user adds a service relationship to an existing service with a duplicate name impacted CI "Service not available" error is returned on the home page if a team has
thousands of members</li>
<li class="li">A support group is removed from the child service if a user creates a relationship between two existing services Not able to remove a service from the Service Relationships map after deletion of a service
Service level Alert Rule records are not deleted from Alert Management Rule tables when service is deleted</li>
<li class="li">Remove from map functionality is not working properly between business and app services</li>
<li class="li">Service level Alert Rules are not deleted automatically when service is deleted SRO manager is not able to see the shifts from all the groups Various refresh issues</li>
</ul></li>
<li class="li">Upgrade: Condition field is now mandatory on Alert Rules. If you have old Alert Rules that don't have conditions, they will still work.</li>
<li class="li">Uninstalling: Alert Rules: Uninstalling Site Reliability Operations will not remove alert rules that have been created in the system.</li>
<li class="li">Known Issues: EM Connectors: Issue when customers run on-premises using Oracle DB. Customers running on-prem with Oracle DB should not use this version of SR Ops. Workaround: None (as of now). If Notify is not set
up properly, in Quebec the work notes on an alert can erroneously report that notifications have been sent when they have failed.</li>
</ul></dd>
<dt class="dt dlterm">Version 13.0.0 - April 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-site-reliability-operations__ul_fr4_yjb_3qb">
<li class="li">New: <ul class="ul" id="store-rn-itsm-site-reliability-operations__ul_gr4_yjb_3qb">
<li class="li">NewNew Integration Actions user experience.</li>
<li class="li">New action to send alerts notifications to an existing Slack channel.</li>
<li class="li">New EM Connector for Grafana.</li>
<li class="li">My on-call schedules added to workspace lists.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-site-reliability-operations__ul_hr4_yjb_3qb">
<li class="li">CI field of alert will now be populated when using Azure Monitor Push Connector.</li>
<li class="li">Users will now be warned when requesting a duplicate team.</li>
<li class="li">Fixed a looping issue when no on-call is setup and user rejects alert/incident.</li>
<li class="li">Fixed problems fully deleting Integration Actions.</li>
</ul></li>
<li class="li">Known issues:<ul class="ul" id="store-rn-itsm-site-reliability-operations__ul_ir4_yjb_3qb">
<li class="li">EM Connectors: Issue when customers run on-premises using Oracle DB.</li>
<li class="li">Customers running on-prem with Oracle DB should not use this version of SR Ops.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 12.0.0 - March 2021</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-site-reliability-operations__ul_b3p_yzd_x4b">
<li class="li">SR Ops now supports Quebec.</li>
<li class="li">Updated the on-call escalation tracking mechanism.</li>
<li class="li">The alert action processing is switched at the backend to the new Alert Rules Management app.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-site-reliability-operations__ul_npb_g12_x4b">
<li class="li">The Delete Service offering link will no longer be available in the Overflow menu when Service Portfolio Management (SPM) is enabled.</li>
<li class="li">Users will no longer be able to delete a configuration item (CI) if the item is used anywhere else in SR Ops.</li>
<li class="li">Users will no longer be able to delete a condition item if the item is used anywhere else in SR Ops. When a user clicks the New button from the Integrations tab on the Service form, the Details tab will now
appear.</li>
<li class="li">When a user changes the Action field on the Integration Actions form, the Configuration field will now be cleared.</li>
<li class="li">When the incoming change count is high, the Open Changes card count now gives the correct value.</li>
<li class="li">EM Connectors: Issue when customers run on-premises using Oracle DB. Customers running on-prem with Oracle DB should not use this version of SR Ops.Workaround: None (as of now).</li>
<li class="li">Azure Push Connector: The Configuration item(CI) on the alert is not getting populated. Workaround: Use the set service action to set the CI field on the alert.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-site-reliability-operations.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-site-reliability-operations.html\"><body id=\"store-rn-itsm-site-reliability-operations\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-site-reliability-operations\" aria-labelledby=\"title_store-rn-itsm-site-reliability-operations\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-site-reliability-operations\">Site Reliability Operations release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Site Reliability Operations on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-site-reliability-operations__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d542433e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 14.2.2 - January 2024</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-site-reliability-operations__latest-store-rn-itsm-site-reliability-operations\"><ul class=\"ul\">\n <li class=\"li\">Changed: Changed access to become approval only to discourage further downloads and encourage downloads of the new Service Reliability Management app store app.</li>\n <li class=\"li\">Fixes related to UI.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.2.1 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Issues related to condition builder in alert rule condition creation flow.</li>\n <li class=\"li\">Issue related to service selection on the Service Relationships page.</li>\n <li class=\"li\">Other minor fixes.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.2.0 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added support to show dedicated business and technical services in Site Reliability Operations.</li>\n <li class=\"li\">Added localization support.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Refresh the Service Dependency page when a service is deleted.</li>\n <li class=\"li\">Update an On-call escalation tracking table as Accepted with Voice when a user accepts an assignment via voice call.</li>\n <li class=\"li\">Capture the Accepted state in an On-call escalation tracking table when a user accepts an assignment via Notification Device for voice.</li>\n <li class=\"li\">Stop further reminders when record assignment is rejected by a Notification device for primary email.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.1.1 - May 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-site-reliability-operations__ul_y3t_pvf_jtb\">\n <li class=\"li\">Fixed: Multiple bugs, including the following: <ul class=\"ul\">\n <li class=\"li\">Fixed an issue where user-created application services from Site Reliability Operations (SRO) were automatically set to Non-Operational after creation.</li>\n <li class=\"li\">Fixed an issue where the SRO administrator or manager could not view the On-Call calendar on SRO.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.0.2 - December 2021</dt>\n <dd class=\"dd\">Fixed: Fixed the compatibility issues with On-Call Scheduling.</dd>\n \n \n <dt class=\"dt dlterm\">Version 14.0.0 - July 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-site-reliability-operations__ul_uyj_bkb_3qb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-site-reliability-operations__ul_olf_4kb_3qb\">\n <li class=\"li\">In addition to allowing teams to manage application services, Site Reliability Operations (SR Ops) now allows teams to manage technical services created from Dynamic CI groups in IT Operations Management. This\n allows teams to manage a group of CIs that do not map to an application service as if it were a service. These technical services are created by Central IT on behalf of the SRE team. The technical services\n can’t be created or deleted directly in SR Ops.</li>\n <li class=\"li\">Integration Actions are now Alert Rules. Alert Rules is a more comprehensive system allowing new types of rules to be created on services as well as configuration items (CIs) that impact services. Note: For\n Service + CI and CI options, the alert rule will only trigger if the CI is a direct child of the service or technical service (anything more than one level deep will not trigger the rule). For example, Dynamic\n Groups with nested Dynamic Groups will not trigger the rule.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itsm-site-reliability-operations__ul_kbl_4kb_3qb\">\n <li class=\"li\">SR Ops has been steadily moving to a Workspace-only experience. This release finished that effort with only a few exceptions. Classic UI modules for managing Conditions, Actions, and Configurations for Alert\n Rules have been kept since these forms have fields that are not fully compatible with Workspace. All other classic UI modules have been removed and certain actions are no longer supported in classic UI. For\n example, creating new business and application services can no longer be done in classic UI.</li>\n <li class=\"li\">In an Alert Rule chain, the first alert rule condition is evaluated on every change to the alert so it may run later when that condition matches.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-site-reliability-operations__ul_xnq_4kb_3qb\">\n <li class=\"li\">"Internal server error" is displayed when a user removes application services from the Relationships map</li>\n <li class=\"li\">"Internal server error" is displayed if a user adds a service relationship to an existing service with a duplicate name impacted CI "Service not available" error is returned on the home page if a team has\n thousands of members</li>\n <li class=\"li\">A support group is removed from the child service if a user creates a relationship between two existing services Not able to remove a service from the Service Relationships map after deletion of a service\n Service level Alert Rule records are not deleted from Alert Management Rule tables when service is deleted</li>\n <li class=\"li\">Remove from map functionality is not working properly between business and app services</li>\n <li class=\"li\">Service level Alert Rules are not deleted automatically when service is deleted SRO manager is not able to see the shifts from all the groups Various refresh issues</li>\n </ul></li>\n <li class=\"li\">Upgrade: Condition field is now mandatory on Alert Rules. If you have old Alert Rules that don't have conditions, they will still work.</li>\n <li class=\"li\">Uninstalling: Alert Rules: Uninstalling Site Reliability Operations will not remove alert rules that have been created in the system.</li>\n <li class=\"li\">Known Issues: EM Connectors: Issue when customers run on-premises using Oracle DB. Customers running on-prem with Oracle DB should not use this version of SR Ops. Workaround: None (as of now). If Notify is not set\n up properly, in Quebec the work notes on an alert can erroneously report that notifications have been sent when they have failed.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 13.0.0 - April 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-site-reliability-operations__ul_fr4_yjb_3qb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itsm-site-reliability-operations__ul_gr4_yjb_3qb\">\n <li class=\"li\">NewNew Integration Actions user experience.</li>\n <li class=\"li\">New action to send alerts notifications to an existing Slack channel.</li>\n <li class=\"li\">New EM Connector for Grafana.</li>\n <li class=\"li\">My on-call schedules added to workspace lists.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-site-reliability-operations__ul_hr4_yjb_3qb\">\n <li class=\"li\">CI field of alert will now be populated when using Azure Monitor Push Connector.</li>\n <li class=\"li\">Users will now be warned when requesting a duplicate team.</li>\n <li class=\"li\">Fixed a looping issue when no on-call is setup and user rejects alert/incident.</li>\n <li class=\"li\">Fixed problems fully deleting Integration Actions.</li>\n </ul></li>\n <li class=\"li\">Known issues:<ul class=\"ul\" id=\"store-rn-itsm-site-reliability-operations__ul_ir4_yjb_3qb\">\n <li class=\"li\">EM Connectors: Issue when customers run on-premises using Oracle DB.</li>\n <li class=\"li\">Customers running on-prem with Oracle DB should not use this version of SR Ops.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.0 - March 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-site-reliability-operations__ul_b3p_yzd_x4b\">\n <li class=\"li\">SR Ops now supports Quebec.</li>\n <li class=\"li\">Updated the on-call escalation tracking mechanism.</li>\n <li class=\"li\">The alert action processing is switched at the backend to the new Alert Rules Management app.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-site-reliability-operations__ul_npb_g12_x4b\">\n <li class=\"li\">The Delete Service offering link will no longer be available in the Overflow menu when Service Portfolio Management (SPM) is enabled.</li>\n <li class=\"li\">Users will no longer be able to delete a configuration item (CI) if the item is used anywhere else in SR Ops.</li>\n <li class=\"li\">Users will no longer be able to delete a condition item if the item is used anywhere else in SR Ops. When a user clicks the New button from the Integrations tab on the Service form, the Details tab will now\n appear.</li>\n <li class=\"li\">When a user changes the Action field on the Integration Actions form, the Configuration field will now be cleared.</li>\n <li class=\"li\">When the incoming change count is high, the Open Changes card count now gives the correct value.</li>\n <li class=\"li\">EM Connectors: Issue when customers run on-premises using Oracle DB. Customers running on-prem with Oracle DB should not use this version of SR Ops.Workaround: None (as of now).</li>\n <li class=\"li\">Azure Push Connector: The Configuration item(CI) on the alert is not getting populated. Workaround: Use the set service action to set the CI field on the alert.</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Site Reliability Operations release notes
Version history for the Site Reliability Operations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 14.2.2 - January 2024
* Changed: Changed access to become approval only to discourage further downloads and encourage downloads of the new Service Reliability Management app store app.
* Fixes related to UI.
#### Version 14.2.1 - August 2023
* Fixed:
+ Issues related to condition builder in alert rule condition creation flow.
+ Issue related to service selection on the Service Relationships page.
+ Other minor fixes.
#### Version 14.2.0 - November 2022
* New:
+ Added support to show dedicated business and technical services in Site Reliability Operations.
+ Added localization support.
* Fixed:
+ Refresh the Service Dependency page when a service is deleted.
+ Update an On-call escalation tracking table as Accepted with Voice when a user accepts an assignment via voice call.
+ Capture the Accepted state in an On-call escalation tracking table when a user accepts an assignment via Notification Device for voice.
+ Stop further reminders when record assignment is rejected by a Notification device for primary email.
#### Version 14.1.1 - May 2022
* Fixed: Multiple bugs, including the following:
+ Fixed an issue where user-created application services from Site Reliability Operations (SRO) were automatically set to Non-Operational after creation.
+ Fixed an issue where the SRO administrator or manager could not view the On-Call calendar on SRO.
#### Version 14.0.2 - December 2021
Fixed: Fixed the compatibility issues with On-Call Scheduling.
#### Version 14.0.0 - July 2021
* New:
+ In addition to allowing teams to manage application services, Site Reliability Operations (SR Ops) now allows teams to manage technical services created from Dynamic CI groups in IT Operations Management. This
allows teams to manage a group of CIs that do not map to an application service as if it were a service. These technical services are created by Central IT on behalf of the SRE team. The technical services
can’t be created or deleted directly in SR Ops.
+ Integration Actions are now Alert Rules. Alert Rules is a more comprehensive system allowing new types of rules to be created on services as well as configuration items (CIs) that impact services. Note: For
Service + CI and CI options, the alert rule will only trigger if the CI is a direct child of the service or technical service (anything more than one level deep will not trigger the rule). For example, Dynamic
Groups with nested Dynamic Groups will not trigger the rule.
* Changed:
+ SR Ops has been steadily moving to a Workspace-only experience. This release finished that effort with only a few exceptions. Classic UI modules for managing Conditions, Actions, and Configurations for Alert
Rules have been kept since these forms have fields that are not fully compatible with Workspace. All other classic UI modules have been removed and certain actions are no longer supported in classic UI. For
example, creating new business and application services can no longer be done in classic UI.
+ In an Alert Rule chain, the first alert rule condition is evaluated on every change to the alert so it may run later when that condition matches.
* Fixed:
+ "Internal server error" is displayed when a user removes application services from the Relationships map
+ "Internal server error" is displayed if a user adds a service relationship to an existing service with a duplicate name impacted CI "Service not available" error is returned on the home page if a team has
thousands of members
+ A support group is removed from the child service if a user creates a relationship between two existing services Not able to remove a service from the Service Relationships map after deletion of a service
Service level Alert Rule records are not deleted from Alert Management Rule tables when service is deleted
+ Remove from map functionality is not working properly between business and app services
+ Service level Alert Rules are not deleted automatically when service is deleted SRO manager is not able to see the shifts from all the groups Various refresh issues
* Upgrade: Condition field is now mandatory on Alert Rules. If you have old Alert Rules that don't have conditions, they will still work.
* Uninstalling: Alert Rules: Uninstalling Site Reliability Operations will not remove alert rules that have been created in the system.
* Known Issues: EM Connectors: Issue when customers run on-premises using Oracle DB. Customers running on-prem with Oracle DB should not use this version of SR Ops. Workaround: None (as of now). If Notify is not set
up properly, in Quebec the work notes on an alert can erroneously report that notifications have been sent when they have failed.
#### Version 13.0.0 - April 2021
* New:
+ NewNew Integration Actions user experience.
+ New action to send alerts notifications to an existing Slack channel.
+ New EM Connector for Grafana.
+ My on-call schedules added to workspace lists.
* Fixed:
+ CI field of alert will now be populated when using Azure Monitor Push Connector.
+ Users will now be warned when requesting a duplicate team.
+ Fixed a looping issue when no on-call is setup and user rejects alert/incident.
+ Fixed problems fully deleting Integration Actions.
* Known issues:
+ EM Connectors: Issue when customers run on-premises using Oracle DB.
+ Customers running on-prem with Oracle DB should not use this version of SR Ops.
#### Version 12.0.0 - March 2021
* New:
+ SR Ops now supports Quebec.
+ Updated the on-call escalation tracking mechanism.
+ The alert action processing is switched at the backend to the new Alert Rules Management app.
* Fixed:
+ The Delete Service offering link will no longer be available in the Overflow menu when Service Portfolio Management (SPM) is enabled.
+ Users will no longer be able to delete a configuration item (CI) if the item is used anywhere else in SR Ops.
+ Users will no longer be able to delete a condition item if the item is used anywhere else in SR Ops. When a user clicks the New button from the Integrations tab on the Service form, the Details tab will now
appear.
+ When a user changes the Action field on the Integration Actions form, the Configuration field will now be cleared.
+ When the incoming change count is high, the Open Changes card count now gives the correct value.
+ EM Connectors: Issue when customers run on-premises using Oracle DB. Customers running on-prem with Oracle DB should not use this version of SR Ops.Workaround: None (as of now).
+ Azure Push Connector: The Configuration item(CI) on the alert is not getting populated. Workaround: Use the set service action to set the CI field on the alert.
| ---
title: Site Reliability Operations release notes
description: Version history for the Site Reliability Operations on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Site Reliability Operations release notes
Version history for the Site Reliability Operations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 14.2.2 - January 2024
* Changed: Changed access to become approval only to discourage further downloads and encourage downloads of the new Service Reliability Management app store app.
* Fixes related to UI.
#### Version 14.2.1 - August 2023
* Fixed:
+ Issues related to condition builder in alert rule condition creation flow.
+ Issue related to service selection on the Service Relationships page.
+ Other minor fixes.
#### Version 14.2.0 - November 2022
* New:
+ Added support to show dedicated business and technical services in Site Reliability Operations.
+ Added localization support.
* Fixed:
+ Refresh the Service Dependency page when a service is deleted.
+ Update an On-call escalation tracking table as Accepted with Voice when a user accepts an assignment via voice call.
+ Capture the Accepted state in an On-call escalation tracking table when a user accepts an assignment via Notification Device for voice.
+ Stop further reminders when record assignment is rejected by a Notification device for primary email.
#### Version 14.1.1 - May 2022
* Fixed: Multiple bugs, including the following:
+ Fixed an issue where user-created application services from Site Reliability Operations (SRO) were automatically set to Non-Operational after creation.
+ Fixed an issue where the SRO administrator or manager could not view the On-Call calendar on SRO.
#### Version 14.0.2 - December 2021
Fixed: Fixed the compatibility issues with On-Call Scheduling.
#### Version 14.0.0 - July 2021
* New:
+ In addition to allowing teams to manage application services, Site Reliability Operations (SR Ops) now allows teams to manage technical services created from Dynamic CI groups in IT Operations Management. This
allows teams to manage a group of CIs that do not map to an application service as if it were a service. These technical services are created by Central IT on behalf of the SRE team. The technical services
can’t be created or deleted directly in SR Ops.
+ Integration Actions are now Alert Rules. Alert Rules is a more comprehensive system allowing new types of rules to be created on services as well as configuration items (CIs) that impact services. Note: For
Service + CI and CI options, the alert rule will only trigger if the CI is a direct child of the service or technical service (anything more than one level deep will not trigger the rule). For example, Dynamic
Groups with nested Dynamic Groups will not trigger the rule.
* Changed:
+ SR Ops has been steadily moving to a Workspace-only experience. This release finished that effort with only a few exceptions. Classic UI modules for managing Conditions, Actions, and Configurations for Alert
Rules have been kept since these forms have fields that are not fully compatible with Workspace. All other classic UI modules have been removed and certain actions are no longer supported in classic UI. For
example, creating new business and application services can no longer be done in classic UI.
+ In an Alert Rule chain, the first alert rule condition is evaluated on every change to the alert so it may run later when that condition matches.
* Fixed:
+ "Internal server error" is displayed when a user removes application services from the Relationships map
+ "Internal server error" is displayed if a user adds a service relationship to an existing service with a duplicate name impacted CI "Service not available" error is returned on the home page if a team has
thousands of members
+ A support group is removed from the child service if a user creates a relationship between two existing services Not able to remove a service from the Service Relationships map after deletion of a service
Service level Alert Rule records are not deleted from Alert Management Rule tables when service is deleted
+ Remove from map functionality is not working properly between business and app services
+ Service level Alert Rules are not deleted automatically when service is deleted SRO manager is not able to see the shifts from all the groups Various refresh issues
* Upgrade: Condition field is now mandatory on Alert Rules. If you have old Alert Rules that don't have conditions, they will still work.
* Uninstalling: Alert Rules: Uninstalling Site Reliability Operations will not remove alert rules that have been created in the system.
* Known Issues: EM Connectors: Issue when customers run on-premises using Oracle DB. Customers running on-prem with Oracle DB should not use this version of SR Ops. Workaround: None (as of now). If Notify is not set
up properly, in Quebec the work notes on an alert can erroneously report that notifications have been sent when they have failed.
#### Version 13.0.0 - April 2021
* New:
+ NewNew Integration Actions user experience.
+ New action to send alerts notifications to an existing Slack channel.
+ New EM Connector for Grafana.
+ My on-call schedules added to workspace lists.
* Fixed:
+ CI field of alert will now be populated when using Azure Monitor Push Connector.
+ Users will now be warned when requesting a duplicate team.
+ Fixed a looping issue when no on-call is setup and user rejects alert/incident.
+ Fixed problems fully deleting Integration Actions.
* Known issues:
+ EM Connectors: Issue when customers run on-premises using Oracle DB.
+ Customers running on-prem with Oracle DB should not use this version of SR Ops.
#### Version 12.0.0 - March 2021
* New:
+ SR Ops now supports Quebec.
+ Updated the on-call escalation tracking mechanism.
+ The alert action processing is switched at the backend to the new Alert Rules Management app.
* Fixed:
+ The Delete Service offering link will no longer be available in the Overflow menu when Service Portfolio Management (SPM) is enabled.
+ Users will no longer be able to delete a configuration item (CI) if the item is used anywhere else in SR Ops.
+ Users will no longer be able to delete a condition item if the item is used anywhere else in SR Ops. When a user clicks the New button from the Integrations tab on the Service form, the Details tab will now
appear.
+ When a user changes the Action field on the Integration Actions form, the Configuration field will now be cleared.
+ When the incoming change count is high, the Open Changes card count now gives the correct value.
+ EM Connectors: Issue when customers run on-premises using Oracle DB. Customers running on-prem with Oracle DB should not use this version of SR Ops.Workaround: None (as of now).
+ Azure Push Connector: The Configuration item(CI) on the alert is not getting populated. Workaround: Use the set service action to set the CI field on the alert.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-skill-review-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-skill-review-mgmt.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-skill-review-mgmt.html | Skill Review Management release notes | Version history for the Skill Review Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-skill-review-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-skill-review-mgmt.html"><body id="store-rn-itsm-skill-review-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-itsm-skill-review-mgmt" aria-labelledby="title_store-rn-itsm-skill-review-mgmt">
<h1 class="title topictitle1" id="title_store-rn-itsm-skill-review-mgmt">Skill Review Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Skill Review Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-skill-review-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d62916e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.5.0 - November 2024</dt>
<dd class="dd" id="store-rn-itsm-skill-review-mgmt__latest-store-rn-itsm-skill-review-mgmt">No Major feature changes. Contains minor changes and bug fixes.</dd>
<dt class="dt dlterm">Version 1.4.0 - November 2023</dt>
<dd class="dd">New: Uptook SRP changes for WFO SOW Assign category to sys_notification files in Skill Review.</dd>
<dt class="dt dlterm">Version 1.3.0 - August 2023</dt>
<dd class="dd">New: Localization build changes WFO applicable groups in skill review requests.</dd>
<dt class="dt dlterm">Version 1.2.0 - February 2023</dt>
<dd class="dd">A few fixes.</dd>
<dt class="dt dlterm">Version 1.1.3 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-skill-review-mgmt__ul_id3_g23_mxb">
<li class="li">This can only be used if you have Workforce Optimization. Use this application to manage skills across your team and empower your team members to manage their skill profile.</li>
<li class="li">Includes the ability for a team member to self-assess their skill set and propose changes to their manager. Manager can then approve or reject skill proposals.</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Skill Review Management release notes
Version history for the Skill Review Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.0 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 1.4.0 - November 2023
New: Uptook SRP changes for WFO SOW Assign category to sys\_notification files in Skill Review.
#### Version 1.3.0 - August 2023
New: Localization build changes WFO applicable groups in skill review requests.
#### Version 1.2.0 - February 2023
A few fixes.
#### Version 1.1.3 - August 2022
* This can only be used if you have Workforce Optimization. Use this application to manage skills across your team and empower your team members to manage their skill profile.
* Includes the ability for a team member to self-assess their skill set and propose changes to their manager. Manager can then approve or reject skill proposals.
| ---
title: Skill Review Management release notes
description: Version history for the Skill Review Management application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Skill Review Management release notes
Version history for the Skill Review Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.0 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 1.4.0 - November 2023
New: Uptook SRP changes for WFO SOW Assign category to sys\_notification files in Skill Review.
#### Version 1.3.0 - August 2023
New: Localization build changes WFO applicable groups in skill review requests.
#### Version 1.2.0 - February 2023
A few fixes.
#### Version 1.1.3 - August 2022
* This can only be used if you have Workforce Optimization. Use this application to manage skills across your team and empower your team members to manage their skill profile.
* Includes the ability for a team member to self-assess their skill set and propose changes to their manager. Manager can then approve or reject skill proposals.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-sn-ms-teams.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-sn-ms-teams.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-sn-ms-teams.html | ServiceNow for Microsoft Teams release notes | Version history for the ServiceNow for Microsoft Teams integration on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-sn-ms-teams.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-sn-ms-teams.html"><body id="store-rn-itsm-sn-ms-teams"><main role="main"><article role="article" class="dita" id="store-rn-itsm-sn-ms-teams" aria-labelledby="title_store-rn-itsm-sn-ms-teams">
<h1 class="title topictitle1" id="title_store-rn-itsm-sn-ms-teams"><span class="ph">ServiceNow</span> for <span class="ph">Microsoft Teams</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow</span> for <span class="ph">Microsoft Teams</span> integration on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-sn-ms-teams__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d523265e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.1.2 - February 2021</dt>
<dd class="dd" id="store-rn-itsm-sn-ms-teams__latest-store-rn-itsm-sn-ms-teams"><ul class="ul" id="store-rn-itsm-sn-ms-teams__ul_bqf_qtj_p4b">
<li class="li">New: <ul class="ul" id="store-rn-itsm-sn-ms-teams__ul_yqt_stj_p4b">
<li class="li">For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.</li>
<li class="li">The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)</li>
</ul></li>
<li class="li">Fixes.</li>
<li class="li">Removed: The Start Chat capabilities on the HR task table is removed for out-of-box new installations.</li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.2 - February 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-sn-ms-teams__ul_nqy_zbt_wpb">
<li class="li">New: <ul class="ul" id="store-rn-itsm-sn-ms-teams__ul_oqy_zbt_wpb">
<li class="li">For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.</li>
<li class="li">The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)</li>
</ul></li>
<li class="li">Fixes.</li>
<li class="li">Removed: The Start Chat capabilities on the HR task table is removed for out-of-box new installations.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.12 - December 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-sn-ms-teams__ul_aqc_wby_xnb">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-sn-ms-teams__ul_xyz_xby_xnb">
<li class="li">Intermittent actionable approval notifications are not delivered.</li>
<li class="li">Employee with language set in user profile doesn’t receive actionable notifications.</li>
<li class="li">When NOW Actions is installed along with ServiceNow for Teams application, the responses to the actionable notification are not captured.</li>
<li class="li">When the On-Call scheduling plugin is not installed, Start Microsoft Teams Chat doesn’t respond.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.11 - November 2020</dt>
<dd class="dd"><span class="ph">ServiceNow</span> for <span class="ph">Microsoft Teams</span> extends the Now <span class="ph">Virtual Agent</span> integration with <span class="ph">Microsoft Teams</span> to enable employees to more effectively request and receive service from within <span class="ph">Microsoft Teams</span>.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-sn-ms-teams.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-sn-ms-teams.html\"><body id=\"store-rn-itsm-sn-ms-teams\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-sn-ms-teams\" aria-labelledby=\"title_store-rn-itsm-sn-ms-teams\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-sn-ms-teams\"><span class=\"ph\">ServiceNow</span> for <span class=\"ph\">Microsoft Teams</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow</span> for <span class=\"ph\">Microsoft Teams</span> integration on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-sn-ms-teams__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d523265e67\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 4.1.2 - February 2021</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-sn-ms-teams__latest-store-rn-itsm-sn-ms-teams\"><ul class=\"ul\" id=\"store-rn-itsm-sn-ms-teams__ul_bqf_qtj_p4b\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itsm-sn-ms-teams__ul_yqt_stj_p4b\">\n <li class=\"li\">For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.</li>\n <li class=\"li\">The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)</li>\n </ul></li>\n <li class=\"li\">Fixes.</li>\n <li class=\"li\">Removed: The Start Chat capabilities on the HR task table is removed for out-of-box new installations.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - February 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-sn-ms-teams__ul_nqy_zbt_wpb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itsm-sn-ms-teams__ul_oqy_zbt_wpb\">\n <li class=\"li\">For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.</li>\n <li class=\"li\">The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)</li>\n </ul></li>\n <li class=\"li\">Fixes.</li>\n <li class=\"li\">Removed: The Start Chat capabilities on the HR task table is removed for out-of-box new installations.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.12 - December 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-sn-ms-teams__ul_aqc_wby_xnb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-sn-ms-teams__ul_xyz_xby_xnb\">\n <li class=\"li\">Intermittent actionable approval notifications are not delivered.</li>\n <li class=\"li\">Employee with language set in user profile doesn’t receive actionable notifications.</li>\n <li class=\"li\">When NOW Actions is installed along with ServiceNow for Teams application, the responses to the actionable notification are not captured.</li>\n <li class=\"li\">When the On-Call scheduling plugin is not installed, Start Microsoft Teams Chat doesn’t respond.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.11 - November 2020</dt>\n <dd class=\"dd\"><span class=\"ph\">ServiceNow</span> for <span class=\"ph\">Microsoft Teams</span> extends the Now <span class=\"ph\">Virtual Agent</span> integration with <span class=\"ph\">Microsoft Teams</span> to enable employees to more effectively request and receive service from within <span class=\"ph\">Microsoft Teams</span>.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow for Microsoft Teams release notes
Version history for the ServiceNow for Microsoft Teams integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.1.2 - February 2021
* New:
+ For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.
+ The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)
* Fixes.
* Removed: The Start Chat capabilities on the HR task table is removed for out-of-box new installations.
#### Version 4.0.2 - February 2021
* New:
+ For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.
+ The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)
* Fixes.
* Removed: The Start Chat capabilities on the HR task table is removed for out-of-box new installations.
#### Version 3.0.12 - December 2020
* Fixed:
+ Intermittent actionable approval notifications are not delivered.
+ Employee with language set in user profile doesn’t receive actionable notifications.
+ When NOW Actions is installed along with ServiceNow for Teams application, the responses to the actionable notification are not captured.
+ When the On-Call scheduling plugin is not installed, Start Microsoft Teams Chat doesn’t respond.
#### Version 3.0.11 - November 2020
ServiceNow for Microsoft Teams extends the Now Virtual Agent integration with Microsoft Teams to enable employees to more effectively request and receive service from within Microsoft Teams.
| ---
title: ServiceNow for Microsoft Teams release notes
description: Version history for the ServiceNow for Microsoft Teams integration on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# ServiceNow for Microsoft Teams release notes
Version history for the ServiceNow for Microsoft Teams integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.1.2 - February 2021
* New:
+ For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.
+ The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)
* Fixes.
* Removed: The Start Chat capabilities on the HR task table is removed for out-of-box new installations.
#### Version 4.0.2 - February 2021
* New:
+ For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.
+ The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)
* Fixes.
* Removed: The Start Chat capabilities on the HR task table is removed for out-of-box new installations.
#### Version 3.0.12 - December 2020
* Fixed:
+ Intermittent actionable approval notifications are not delivered.
+ Employee with language set in user profile doesn’t receive actionable notifications.
+ When NOW Actions is installed along with ServiceNow for Teams application, the responses to the actionable notification are not captured.
+ When the On-Call scheduling plugin is not installed, Start Microsoft Teams Chat doesn’t respond.
#### Version 3.0.11 - November 2020
ServiceNow for Microsoft Teams extends the Now Virtual Agent integration with Microsoft Teams to enable employees to more effectively request and receive service from within Microsoft Teams.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-success-dashboard-indicators.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-success-dashboard-indicators.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-success-dashboard-indicators.html | ITSM Success Dashboard indicators release notes | Version history for the ITSM Success Dashboard indicators application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-success-dashboard-indicators.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-success-dashboard-indicators.html"><body id="store-rn-itsm-success-dashboard-indicators"><main role="main"><article role="article" class="dita" id="store-rn-itsm-success-dashboard-indicators" aria-labelledby="title_store-rn-itsm-success-dashboard-indicators">
<h1 class="title topictitle1" id="title_store-rn-itsm-success-dashboard-indicators"><span class="ph">ITSM Success Dashboard</span> indicators release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ITSM Success Dashboard</span> indicators application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-success-dashboard-indicators__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d91891e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 8.1.2 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-success-dashboard-indicators__ul_bn3_2q5_bgc">
<li class="li">Enhanced performance with updated Self-solved deflection jobs.</li>
<li class="li">Fixed the localization and translation issues on both the Success Dashboard and Benchmarks dashboard.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 8.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-success-dashboard-indicators__latest-store-rn-itsm-success-dashboard-indicators"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">New KPIs are added to the Call deflection - percentage. <ul class="ul">
<li class="li">This new primary indicator helps you understand the number of Incidents that were created using Proactive Engagement.</li>
<li class="li">This new primary indicator helps you understand the number of Incidents that were created using of Digital End-user Experience (DEX) Self-service.</li>
</ul>
</li>
<li class="li">New KPI is added to Self solved - percentage. This primary indicator shows how many times the employees resolve their endpoint related issues using DEX Self-service through channels like Desktop Assistant, Employee
Portal, and Now Assist Panel.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.2.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New KPI added to Self-solved percentage and Call deflection percentage to measure deflection from AI Search</li>
<li class="li">New KPI added to Self-solved percentage and Call deflection percentage to measure deflection from Proactive Engagement for DEX</li>
</ul></dd>
<dt class="dt dlterm">Version 6.0.5 - July 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Admin Experience Console
<ul class="ul">
<li class="li">Guided and comprehensive Admin Experienceto get started with Success Dashboard</li>
<li class="li">FAQs for each configuration</li>
<li class="li">Get started with Success Dashboard
<ul class="ul">
<li class="li">Assign roles</li>
<li class="li">Customize the instrumentation available with base system
<ul class="ul">
<li class="li">Knowledge base deflection</li>
<li class="li">Virtual Agent deflection</li>
<li class="li">Fully automated catalog items</li>
<li class="li"></li>
</ul>
</li>
<li class="li">Activate the required Performance Analytics jobs for data collection</li>
<li class="li">Add Process Mining to the KPIs that you would like to improve</li>
<li class="li">Advanced options
<ul class="ul">
<li class="li">Customize the KPIs
<ul class="ul">
<li class="li">Add/edit contributing indicators</li>
<li class="li">Add/edit time savings attributed to contributing indicators</li>
<li class="li">Add/edit more information for the indicators</li>
</ul>
</li>
<li class="li">Customize the dashboard behaviour using System Properties</li>
</ul>
</li>
</ul>
</li>
<li class="li">Get started with Operational Success(Next Experience dashboards for ITSM)
<ul class="ul">
<li class="li">Assign roles</li>
<li class="li">Review the OOB ITSM dashboards available on Success Dashboard</li>
<li class="li">Customize Operational Success dashboard</li>
</ul>
</li>
<li class="li">Get started with Benchmarks
<ul class="ul">
<li class="li">Assign roles</li>
<li class="li">Benchmarksopt-inandopt-out</li>
<li class="li">KPIsopt-inandopt-out</li>
<li class="li">Customize the KPI/indicator definition</li>
</ul>
</li>
</ul>
</li>
<li class="li">Operational Success dashboard for Walk-up Experience and Password Reset to manage the KPIs and optimize the performance.</li>
</ul></dd>
<dt class="dt dlterm">Version 6.0.3 - June 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Admin Experience Console
<ul class="ul">
<li class="li">Guided and comprehensive Admin Experience to get started with Success Dashboard</li>
<li class="li">FAQs for each configuration</li>
<li class="li">Get started with Success Dashboard <ul class="ul">
<li class="li">Assign roles</li>
<li class="li">Customize the instrumentation available with base system <ul class="ul">
<li class="li">Knowledge base deflection</li>
<li class="li">Virtual Agent deflection</li>
<li class="li">Fully automated catalog items</li>
</ul>
</li>
<li class="li">Activate the required Performance Analytics jobs for data collection</li>
<li class="li">Add Process Mining to the KPIs that you would like to improve</li>
<li class="li">Advanced options <ul class="ul">
<li class="li">Customize the KPIs <ul class="ul">
<li class="li">Add/edit contributing indicators</li>
<li class="li">Add/edit time savings attributed to contributing indicators</li>
<li class="li">Add/edit more information for the indicators</li>
</ul>
</li>
<li class="li">Customize the dashboard behaviour using System Properties</li>
</ul></li>
</ul></li>
<li class="li">Get started with Operational Success (Next Experience dashboards for ITSM) <ul class="ul">
<li class="li">Assign roles</li>
<li class="li">Review the OOB ITSM dashboards available on Success Dashboard</li>
<li class="li">Customize Operational Success dashboard</li>
</ul>
</li>
<li class="li">Get started with Benchmarks
<ul class="ul">
<li class="li">Assign roles</li>
<li class="li">Benchmarksopt-inandopt-out</li>
<li class="li">KPIsopt-inandopt-out</li>
<li class="li">Customize the KPI/indicator definition</li>
</ul>
</li>
</ul>
</li>
<li class="li">New: Operational Success dashboard for Walk-up Experience and Password Reset to manage the KPIs and optimize the performance.</li>
</ul></dd>
<dt class="dt dlterm">Version 6.0.0 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Admin Experience Console
<ul class="ul">
<li class="li">Guided and comprehensive Admin Experienceto get started with Success Dashboard</li>
<li class="li">FAQs for each configuration</li>
<li class="li">Get started with Success Dashboard
<ul class="ul">
<li class="li">Assign roles</li>
<li class="li">Customize the instrumentation available with base system
<ul class="ul">
<li class="li">Knowledge base deflection</li>
<li class="li">Virtual Agent deflection</li>
<li class="li">Fully automated catalog items</li>
</ul>
</li>
<li class="li">Activate the required Performance Analytics jobs for data collection</li>
<li class="li">Add Process Mining to the KPIs that you would like to improve</li>
<li class="li">Advanced options
<ul class="ul">
<li class="li">Customize the KPIs
<ul class="ul">
<li class="li">Add/edit contributing indicators</li>
<li class="li">Add/edit time savings attributed to contributing indicators</li>
<li class="li">Add/edit more information for the indicators</li>
</ul>
</li>
<li class="li">Customize the dashboard behaviour using System Properties</li>
</ul>
</li>
</ul>
</li>
<li class="li">Get started with Operational Success(Next Experience dashboards for ITSM)
<ul class="ul">
<li class="li">Assign roles</li>
<li class="li">Review the OOB ITSM dashboards available on Success Dashboard</li>
<li class="li">Customize Operational Success dashboard</li>
</ul>
</li>
<li class="li">Get started with Benchmarks
<ul class="ul">
<li class="li">Assign roles</li>
<li class="li">Benchmarksopt-inandopt-out</li>
<li class="li">KPIsopt-inandopt-out</li>
<li class="li">Customize the KPI/indicator definition</li>
</ul>
</li>
</ul>
</li>
<li class="li">New: Operational Success dashboard for Walk-up Experience and Password Reset to manage the KPIs and optimize the performance.</li>
</ul></dd>
<dt class="dt dlterm">Version 5.2.0 - February 2024</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-success-dashboard-indicators__ul_kjx_sx5_21c">
<li class="li">ITSM Success Dashboard indicators provides insights to the IT leadership teams and process owners to measure the performance and improvement of their ITSM implementation using the KPIs defined by ServiceNow.</li>
<li class="li">You can visualize metrics and interactions to better understand call deflections, self-service, and other key metrics.</li>
<li class="li">The IT leadership teams can get the following insights:<ul class="ul" id="store-rn-itsm-success-dashboard-indicators__ul_isf_5x5_21c">
<li class="li">How many times are users able to solve their problems on their own?</li>
<li class="li">How many times are users able to submit their requests and issues without the help of tier 1 agents?</li>
<li class="li">Which channels (knowledge articles, virtual agent conversations, catalog submissions) are contributing to self-solve and call deflection?</li>
<li class="li">How many times did Predictive Intelligence successfully predict an incident field, which in turn has a downstream impact on the resolution time?</li>
<li class="li">What are the formulae and definitions of the data being presented?</li>
<li class="li">How is the data trending month on month or year on year?</li>
</ul></li>
<li class="li">Additionally, process owners can view the records that contribute to these insights, do a deep dive analysis, and drive improvement plans.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-success-dashboard-indicators.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-success-dashboard-indicators.html\"><body id=\"store-rn-itsm-success-dashboard-indicators\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-success-dashboard-indicators\" aria-labelledby=\"title_store-rn-itsm-success-dashboard-indicators\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-success-dashboard-indicators\"><span class=\"ph\">ITSM Success Dashboard</span> indicators release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITSM Success Dashboard</span> indicators application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-success-dashboard-indicators__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d91891e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 8.1.2 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-success-dashboard-indicators__ul_bn3_2q5_bgc\">\n <li class=\"li\">Enhanced performance with updated Self-solved deflection jobs.</li>\n <li class=\"li\">Fixed the localization and translation issues on both the Success Dashboard and Benchmarks dashboard.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-success-dashboard-indicators__latest-store-rn-itsm-success-dashboard-indicators\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">New KPIs are added to the Call deflection - percentage. <ul class=\"ul\">\n <li class=\"li\">This new primary indicator helps you understand the number of Incidents that were created using Proactive Engagement.</li>\n <li class=\"li\">This new primary indicator helps you understand the number of Incidents that were created using of Digital End-user Experience (DEX) Self-service.</li>\n </ul>\n </li>\n <li class=\"li\">New KPI is added to Self solved - percentage. This primary indicator shows how many times the employees resolve their endpoint related issues using DEX Self-service through channels like Desktop Assistant, Employee\n Portal, and Now Assist Panel.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.2.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New KPI added to Self-solved percentage and Call deflection percentage to measure deflection from AI Search</li>\n <li class=\"li\">New KPI added to Self-solved percentage and Call deflection percentage to measure deflection from Proactive Engagement for DEX</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.5 - July 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Admin Experience Console\n <ul class=\"ul\">\n <li class=\"li\">Guided and comprehensive Admin Experienceto get started with Success Dashboard</li>\n <li class=\"li\">FAQs for each configuration</li>\n <li class=\"li\">Get started with Success Dashboard\n <ul class=\"ul\">\n <li class=\"li\">Assign roles</li>\n <li class=\"li\">Customize the instrumentation available with base system\n <ul class=\"ul\">\n <li class=\"li\">Knowledge base deflection</li>\n <li class=\"li\">Virtual Agent deflection</li>\n <li class=\"li\">Fully automated catalog items</li>\n <li class=\"li\"></li>\n </ul>\n </li>\n <li class=\"li\">Activate the required Performance Analytics jobs for data collection</li>\n <li class=\"li\">Add Process Mining to the KPIs that you would like to improve</li>\n <li class=\"li\">Advanced options\n <ul class=\"ul\">\n <li class=\"li\">Customize the KPIs\n <ul class=\"ul\">\n <li class=\"li\">Add/edit contributing indicators</li>\n <li class=\"li\">Add/edit time savings attributed to contributing indicators</li>\n <li class=\"li\">Add/edit more information for the indicators</li>\n </ul>\n </li>\n <li class=\"li\">Customize the dashboard behaviour using System Properties</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Get started with Operational Success(Next Experience dashboards for ITSM)\n <ul class=\"ul\">\n <li class=\"li\">Assign roles</li>\n <li class=\"li\">Review the OOB ITSM dashboards available on Success Dashboard</li>\n <li class=\"li\">Customize Operational Success dashboard</li>\n </ul>\n </li>\n <li class=\"li\">Get started with Benchmarks\n <ul class=\"ul\">\n <li class=\"li\">Assign roles</li>\n <li class=\"li\">Benchmarksopt-inandopt-out</li>\n <li class=\"li\">KPIsopt-inandopt-out</li>\n <li class=\"li\">Customize the KPI/indicator definition</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Operational Success dashboard for Walk-up Experience and Password Reset to manage the KPIs and optimize the performance.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.3 - June 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Admin Experience Console\n <ul class=\"ul\">\n <li class=\"li\">Guided and comprehensive Admin Experience to get started with Success Dashboard</li>\n <li class=\"li\">FAQs for each configuration</li>\n <li class=\"li\">Get started with Success Dashboard <ul class=\"ul\">\n <li class=\"li\">Assign roles</li>\n <li class=\"li\">Customize the instrumentation available with base system <ul class=\"ul\">\n <li class=\"li\">Knowledge base deflection</li>\n <li class=\"li\">Virtual Agent deflection</li>\n <li class=\"li\">Fully automated catalog items</li>\n </ul>\n </li>\n <li class=\"li\">Activate the required Performance Analytics jobs for data collection</li>\n <li class=\"li\">Add Process Mining to the KPIs that you would like to improve</li>\n <li class=\"li\">Advanced options <ul class=\"ul\">\n <li class=\"li\">Customize the KPIs <ul class=\"ul\">\n <li class=\"li\">Add/edit contributing indicators</li>\n <li class=\"li\">Add/edit time savings attributed to contributing indicators</li>\n <li class=\"li\">Add/edit more information for the indicators</li>\n </ul>\n </li>\n <li class=\"li\">Customize the dashboard behaviour using System Properties</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Get started with Operational Success (Next Experience dashboards for ITSM) <ul class=\"ul\">\n <li class=\"li\">Assign roles</li>\n <li class=\"li\">Review the OOB ITSM dashboards available on Success Dashboard</li>\n <li class=\"li\">Customize Operational Success dashboard</li>\n </ul>\n </li>\n <li class=\"li\">Get started with Benchmarks\n <ul class=\"ul\">\n <li class=\"li\">Assign roles</li>\n <li class=\"li\">Benchmarksopt-inandopt-out</li>\n <li class=\"li\">KPIsopt-inandopt-out</li>\n <li class=\"li\">Customize the KPI/indicator definition</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">New: Operational Success dashboard for Walk-up Experience and Password Reset to manage the KPIs and optimize the performance.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Admin Experience Console\n <ul class=\"ul\">\n <li class=\"li\">Guided and comprehensive Admin Experienceto get started with Success Dashboard</li>\n <li class=\"li\">FAQs for each configuration</li>\n <li class=\"li\">Get started with Success Dashboard\n <ul class=\"ul\">\n <li class=\"li\">Assign roles</li>\n <li class=\"li\">Customize the instrumentation available with base system\n <ul class=\"ul\">\n <li class=\"li\">Knowledge base deflection</li>\n <li class=\"li\">Virtual Agent deflection</li>\n <li class=\"li\">Fully automated catalog items</li>\n </ul>\n </li>\n <li class=\"li\">Activate the required Performance Analytics jobs for data collection</li>\n <li class=\"li\">Add Process Mining to the KPIs that you would like to improve</li>\n <li class=\"li\">Advanced options\n <ul class=\"ul\">\n <li class=\"li\">Customize the KPIs\n <ul class=\"ul\">\n <li class=\"li\">Add/edit contributing indicators</li>\n <li class=\"li\">Add/edit time savings attributed to contributing indicators</li>\n <li class=\"li\">Add/edit more information for the indicators</li>\n </ul>\n </li>\n <li class=\"li\">Customize the dashboard behaviour using System Properties</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Get started with Operational Success(Next Experience dashboards for ITSM)\n <ul class=\"ul\">\n <li class=\"li\">Assign roles</li>\n <li class=\"li\">Review the OOB ITSM dashboards available on Success Dashboard</li>\n <li class=\"li\">Customize Operational Success dashboard</li>\n </ul>\n </li>\n <li class=\"li\">Get started with Benchmarks\n <ul class=\"ul\">\n <li class=\"li\">Assign roles</li>\n <li class=\"li\">Benchmarksopt-inandopt-out</li>\n <li class=\"li\">KPIsopt-inandopt-out</li>\n <li class=\"li\">Customize the KPI/indicator definition</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">New: Operational Success dashboard for Walk-up Experience and Password Reset to manage the KPIs and optimize the performance.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-success-dashboard-indicators__ul_kjx_sx5_21c\">\n <li class=\"li\">ITSM Success Dashboard indicators provides insights to the IT leadership teams and process owners to measure the performance and improvement of their ITSM implementation using the KPIs defined by ServiceNow.</li>\n <li class=\"li\">You can visualize metrics and interactions to better understand call deflections, self-service, and other key metrics.</li>\n <li class=\"li\">The IT leadership teams can get the following insights:<ul class=\"ul\" id=\"store-rn-itsm-success-dashboard-indicators__ul_isf_5x5_21c\">\n <li class=\"li\">How many times are users able to solve their problems on their own?</li>\n <li class=\"li\">How many times are users able to submit their requests and issues without the help of tier 1 agents?</li>\n <li class=\"li\">Which channels (knowledge articles, virtual agent conversations, catalog submissions) are contributing to self-solve and call deflection?</li>\n <li class=\"li\">How many times did Predictive Intelligence successfully predict an incident field, which in turn has a downstream impact on the resolution time?</li>\n <li class=\"li\">What are the formulae and definitions of the data being presented?</li>\n <li class=\"li\">How is the data trending month on month or year on year?</li>\n </ul></li>\n <li class=\"li\">Additionally, process owners can view the records that contribute to these insights, do a deep dive analysis, and drive improvement plans.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ITSM Success Dashboard indicators release notes
Version history for the ITSM Success Dashboard indicators application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.1.2 - August 2025
* Fixed:
+ Enhanced performance with updated Self-solved deflection jobs.
+ Fixed the localization and translation issues on both the Success Dashboard and Benchmarks dashboard.
#### Version 8.1.0 - May 2025
* New:
+ New KPIs are added to the Call deflection - percentage.
- This new primary indicator helps you understand the number of Incidents that were created using Proactive Engagement.
- This new primary indicator helps you understand the number of Incidents that were created using of Digital End-user Experience (DEX) Self-service.
+ New KPI is added to Self solved - percentage. This primary indicator shows how many times the employees resolve their endpoint related issues using DEX Self-service through channels like Desktop Assistant, Employee
Portal, and Now Assist Panel.
#### Version 6.2.0 - August 2024
* New KPI added to Self-solved percentage and Call deflection percentage to measure deflection from AI Search
* New KPI added to Self-solved percentage and Call deflection percentage to measure deflection from Proactive Engagement for DEX
#### Version 6.0.5 - July 2024
* Admin Experience Console
+ Guided and comprehensive Admin Experienceto get started with Success Dashboard
+ FAQs for each configuration
+ Get started with Success Dashboard
- Assign roles
- Customize the instrumentation available with base system
* Knowledge base deflection
* Virtual Agent deflection
* Fully automated catalog items
- Activate the required Performance Analytics jobs for data collection
- Add Process Mining to the KPIs that you would like to improve
- Advanced options
* Customize the KPIs
+ Add/edit contributing indicators
+ Add/edit time savings attributed to contributing indicators
+ Add/edit more information for the indicators
* Customize the dashboard behaviour using System Properties
+ Get started with Operational Success(Next Experience dashboards for ITSM)
- Assign roles
- Review the OOB ITSM dashboards available on Success Dashboard
- Customize Operational Success dashboard
+ Get started with Benchmarks
- Assign roles
- Benchmarksopt-inandopt-out
- KPIsopt-inandopt-out
- Customize the KPI/indicator definition
* Operational Success dashboard for Walk-up Experience and Password Reset to manage the KPIs and optimize the performance.
#### Version 6.0.3 - June 2024
* New: Admin Experience Console
+ Guided and comprehensive Admin Experience to get started with Success Dashboard
+ FAQs for each configuration
+ Get started with Success Dashboard
- Assign roles
- Customize the instrumentation available with base system
* Knowledge base deflection
* Virtual Agent deflection
* Fully automated catalog items
- Activate the required Performance Analytics jobs for data collection
- Add Process Mining to the KPIs that you would like to improve
- Advanced options
* Customize the KPIs
+ Add/edit contributing indicators
+ Add/edit time savings attributed to contributing indicators
+ Add/edit more information for the indicators
* Customize the dashboard behaviour using System Properties
+ Get started with Operational Success (Next Experience dashboards for ITSM)
- Assign roles
- Review the OOB ITSM dashboards available on Success Dashboard
- Customize Operational Success dashboard
+ Get started with Benchmarks
- Assign roles
- Benchmarksopt-inandopt-out
- KPIsopt-inandopt-out
- Customize the KPI/indicator definition
* New: Operational Success dashboard for Walk-up Experience and Password Reset to manage the KPIs and optimize the performance.
#### Version 6.0.0 - May 2024
* New: Admin Experience Console
+ Guided and comprehensive Admin Experienceto get started with Success Dashboard
+ FAQs for each configuration
+ Get started with Success Dashboard
- Assign roles
- Customize the instrumentation available with base system
* Knowledge base deflection
* Virtual Agent deflection
* Fully automated catalog items
- Activate the required Performance Analytics jobs for data collection
- Add Process Mining to the KPIs that you would like to improve
- Advanced options
* Customize the KPIs
+ Add/edit contributing indicators
+ Add/edit time savings attributed to contributing indicators
+ Add/edit more information for the indicators
* Customize the dashboard behaviour using System Properties
+ Get started with Operational Success(Next Experience dashboards for ITSM)
- Assign roles
- Review the OOB ITSM dashboards available on Success Dashboard
- Customize Operational Success dashboard
+ Get started with Benchmarks
- Assign roles
- Benchmarksopt-inandopt-out
- KPIsopt-inandopt-out
- Customize the KPI/indicator definition
* New: Operational Success dashboard for Walk-up Experience and Password Reset to manage the KPIs and optimize the performance.
#### Version 5.2.0 - February 2024
* ITSM Success Dashboard indicators provides insights to the IT leadership teams and process owners to measure the performance and improvement of their ITSM implementation using the KPIs defined by ServiceNow.
* You can visualize metrics and interactions to better understand call deflections, self-service, and other key metrics.
* The IT leadership teams can get the following insights:
+ How many times are users able to solve their problems on their own?
+ How many times are users able to submit their requests and issues without the help of tier 1 agents?
+ Which channels (knowledge articles, virtual agent conversations, catalog submissions) are contributing to self-solve and call deflection?
+ How many times did Predictive Intelligence successfully predict an incident field, which in turn has a downstream impact on the resolution time?
+ What are the formulae and definitions of the data being presented?
+ How is the data trending month on month or year on year?
* Additionally, process owners can view the records that contribute to these insights, do a deep dive analysis, and drive improvement plans.
| ---
title: ITSM Success Dashboard indicators release notes
description: Version history for the ITSM Success Dashboard indicators application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# ITSM Success Dashboard indicators release notes
Version history for the ITSM Success Dashboard indicators application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.1.2 - August 2025
* Fixed:
+ Enhanced performance with updated Self-solved deflection jobs.
+ Fixed the localization and translation issues on both the Success Dashboard and Benchmarks dashboard.
#### Version 8.1.0 - May 2025
* New:
+ New KPIs are added to the Call deflection - percentage.
- This new primary indicator helps you understand the number of Incidents that were created using Proactive Engagement.
- This new primary indicator helps you understand the number of Incidents that were created using of Digital End-user Experience (DEX) Self-service.
+ New KPI is added to Self solved - percentage. This primary indicator shows how many times the employees resolve their endpoint related issues using DEX Self-service through channels like Desktop Assistant, Employee
Portal, and Now Assist Panel.
#### Version 6.2.0 - August 2024
* New KPI added to Self-solved percentage and Call deflection percentage to measure deflection from AI Search
* New KPI added to Self-solved percentage and Call deflection percentage to measure deflection from Proactive Engagement for DEX
#### Version 6.0.5 - July 2024
* Admin Experience Console
+ Guided and comprehensive Admin Experienceto get started with Success Dashboard
+ FAQs for each configuration
+ Get started with Success Dashboard
- Assign roles
- Customize the instrumentation available with base system
* Knowledge base deflection
* Virtual Agent deflection
* Fully automated catalog items
- Activate the required Performance Analytics jobs for data collection
- Add Process Mining to the KPIs that you would like to improve
- Advanced options
* Customize the KPIs
+ Add/edit contributing indicators
+ Add/edit time savings attributed to contributing indicators
+ Add/edit more information for the indicators
* Customize the dashboard behaviour using System Properties
+ Get started with Operational Success(Next Experience dashboards for ITSM)
- Assign roles
- Review the OOB ITSM dashboards available on Success Dashboard
- Customize Operational Success dashboard
+ Get started with Benchmarks
- Assign roles
- Benchmarksopt-inandopt-out
- KPIsopt-inandopt-out
- Customize the KPI/indicator definition
* Operational Success dashboard for Walk-up Experience and Password Reset to manage the KPIs and optimize the performance.
#### Version 6.0.3 - June 2024
* New: Admin Experience Console
+ Guided and comprehensive Admin Experience to get started with Success Dashboard
+ FAQs for each configuration
+ Get started with Success Dashboard
- Assign roles
- Customize the instrumentation available with base system
* Knowledge base deflection
* Virtual Agent deflection
* Fully automated catalog items
- Activate the required Performance Analytics jobs for data collection
- Add Process Mining to the KPIs that you would like to improve
- Advanced options
* Customize the KPIs
+ Add/edit contributing indicators
+ Add/edit time savings attributed to contributing indicators
+ Add/edit more information for the indicators
* Customize the dashboard behaviour using System Properties
+ Get started with Operational Success (Next Experience dashboards for ITSM)
- Assign roles
- Review the OOB ITSM dashboards available on Success Dashboard
- Customize Operational Success dashboard
+ Get started with Benchmarks
- Assign roles
- Benchmarksopt-inandopt-out
- KPIsopt-inandopt-out
- Customize the KPI/indicator definition
* New: Operational Success dashboard for Walk-up Experience and Password Reset to manage the KPIs and optimize the performance.
#### Version 6.0.0 - May 2024
* New: Admin Experience Console
+ Guided and comprehensive Admin Experienceto get started with Success Dashboard
+ FAQs for each configuration
+ Get started with Success Dashboard
- Assign roles
- Customize the instrumentation available with base system
* Knowledge base deflection
* Virtual Agent deflection
* Fully automated catalog items
- Activate the required Performance Analytics jobs for data collection
- Add Process Mining to the KPIs that you would like to improve
- Advanced options
* Customize the KPIs
+ Add/edit contributing indicators
+ Add/edit time savings attributed to contributing indicators
+ Add/edit more information for the indicators
* Customize the dashboard behaviour using System Properties
+ Get started with Operational Success(Next Experience dashboards for ITSM)
- Assign roles
- Review the OOB ITSM dashboards available on Success Dashboard
- Customize Operational Success dashboard
+ Get started with Benchmarks
- Assign roles
- Benchmarksopt-inandopt-out
- KPIsopt-inandopt-out
- Customize the KPI/indicator definition
* New: Operational Success dashboard for Walk-up Experience and Password Reset to manage the KPIs and optimize the performance.
#### Version 5.2.0 - February 2024
* ITSM Success Dashboard indicators provides insights to the IT leadership teams and process owners to measure the performance and improvement of their ITSM implementation using the KPIs defined by ServiceNow.
* You can visualize metrics and interactions to better understand call deflections, self-service, and other key metrics.
* The IT leadership teams can get the following insights:
+ How many times are users able to solve their problems on their own?
+ How many times are users able to submit their requests and issues without the help of tier 1 agents?
+ Which channels (knowledge articles, virtual agent conversations, catalog submissions) are contributing to self-solve and call deflection?
+ How many times did Predictive Intelligence successfully predict an incident field, which in turn has a downstream impact on the resolution time?
+ What are the formulae and definitions of the data being presented?
+ How is the data trending month on month or year on year?
* Additionally, process owners can view the records that contribute to these insights, do a deep dive analysis, and drive improvement plans.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-success-dashboard.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-success-dashboard.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-success-dashboard.html | ITSM Success Dashboard release notes | Version history for the ITSM Success Dashboard application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-success-dashboard.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-success-dashboard.html"><body id="store-rn-itsm-success-dashboard"><main role="main"><article role="article" class="dita" id="store-rn-itsm-success-dashboard" aria-labelledby="title_store-rn-itsm-success-dashboard">
<h1 class="title topictitle1" id="title_store-rn-itsm-success-dashboard"><span class="ph">ITSM Success Dashboard</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ITSM Success Dashboard</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-success-dashboard__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d31110e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.1.1 - November 2023</dt>
<dd class="dd" id="store-rn-itsm-success-dashboard__latest-store-rn-itsm-success-dashboard"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">New KPI added <ul class="ul">
<li class="li">Name: Incident summarization - Now Assist <ul class="ul">
<li class="li">Tab: Performance overview</li>
<li class="li">Primary indicator: Productivity moment -> Productivity in fulfilment</li>
</ul></li>
<li class="li">Name: Incident resolution note generation - Now Assist <ul class="ul">
<li class="li">Tab: Performance overview</li>
<li class="li">Primary indicator: Productivity moment -> Productivity in fulfilment</li>
</ul></li>
<li class="li">Name: % Reopened tickets <ul class="ul">
<li class="li">Tab: Service quality</li>
<li class="li">Primary indicator: % Reopened tickets</li>
<li class="li">Description: Percentage of tickets that were reopened during a period.</li>
<li class="li">Process Mining project template added, which helps the users get insights into suggested process improvements</li>
</ul></li>
</ul></li>
<li class="li">New look and experience for Success Dashboard. With the new experience Process Owners and Business Leaders will be able to view success metrics (Success Dashboard) and the organizations' performance against
other customers (Benchmarks) in a single space.</li>
<li class="li">Improvement Opportunities surfaced on the Dashboard <ul class="ul">
<li class="li">View into automation opportunities that can help improve <ul class="ul">
<li class="li">Self solved - percentage</li>
<li class="li">Call deflection - percentage</li>
</ul></li>
<li class="li">Automation opportunity is generated by using Automation Discovery application to suggest improvements using Virtual Agent</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.1.4 - August 2023</dt>
<dd class="dd">Fixed: Configure the (add/delete/modify) contributing indicators.</dd>
<dt class="dt dlterm">Version 4.1.3 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Admin Console: New admin experience to help the admins get started and configure Success Dashboard indicators.</li>
<li class="li">Cost Savings: Cost Savings provides the information to measure the success of the product capabilities using instrumentation and cost saving configurations. You can view the estimated cost savings for Virtual
Agent, Knowledge and Service Catalog.</li>
<li class="li">New contextual side panels: Contextual information related to the KPIs are segregated into <ul class="ul">
<li class="li">More information: Information related to KPIs' formula, source and definition</li>
<li class="li">Insights: Provides insights around KPI performance in comparison to customer's cohor</li>
<li class="li">Cost Savings: Information related to cost savings, and its breakdown</li>
</ul></li>
<li class="li">New KPI: New KPI 'Incidents resolved using KB' was added to "Productivity Moment in Resolution' primary Indicator</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.0 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">KPI added <ul class="ul">
<li class="li">Primary KPI <ul class="ul">
<li class="li">Productivity Moments added to Performance Overview tab</li>
<li class="li">Productivity in search added as constituent KPI for Productivity Moments</li>
<li class="li">Productivity in routing added as constituent KPI for Productivity Moments</li>
<li class="li">Productivity in fulfilment added as constituent KPI for Productivity Moments</li>
</ul></li>
</ul></li>
<li class="li">New modules added to help Success Dashboard admins to navigate to critical KPIs, and configuration tables</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">UI changes <ul class="ul">
<li class="li">Filters and data aggregation moved from tabs to dashboard level</li>
<li class="li">KPI trends shown along with scores for all the KPIs in the dashboard</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.1 - January 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-success-dashboard__ul_cs2_tqz_bwb">
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-success-dashboard__ul_zsj_34c_mxb">
<li class="li">Visibility of Benchmark score card on Success Dashboard to be enabled when the customer has opted in the Benchmark</li>
<li class="li">'View in benchmark' link on benchmark score card to open the Benchmark dashboard</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.0 - November 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Structured tickets percentage: New KPI which indicates 'Total number of tickets successfully completed in the selected date range that has a pre-defined fulfilment process'</li>
<li class="li">Users have the provision to view global benchmark scores for Success Dashboard KPIs. Pre-requisites: Benchmark opt-in Benchmarked KPIs are: <ul class="ul">
<li class="li">Self-solve percentage</li>
<li class="li">Call deflection percentage</li>
<li class="li">Structured tickets percentage</li>
<li class="li">Customer satisfaction survey scores</li>
<li class="li">MTTR Average mean time to resolution</li>
<li class="li">Breached SLA%</li>
<li class="li">First assignment resolution</li>
</ul></li>
<li class="li">Capability for users to filter on the service group (BUs)</li>
</ul></li>
<li class="li">Changed: Requests completed KPI is renamed as 'Structured ticket percentage'.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.0 - August 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Key performance indicator (KPI) to measure 'Successful NLU predictions'. This KPI rolls up to the top level KPI, 'Successful predictions'</li>
<li class="li">Scheduled job to update the Primary KPIs formula on upgrade and subsequently daily</li>
<li class="li">Property (sn_sd.success_dashboard_currency) to configure the unit (for cost related KPIs) that will be shown on the dashboard</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Minor changes to the Success Dashboard UI <ul class="ul">
<li class="li">Comparison added to KPI scores when the dashboard is viewed quarterly</li>
<li class="li">KPI trends added for contributing indicators</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.2 - June 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-success-dashboard__ul_ozn_njn_qtb">
<li class="li">New:<ul class="ul" id="store-rn-itsm-success-dashboard__ul_ux2_4jn_qtb">
<li class="li">Track the percentage of incidents that were resolved by the first assignment group using the new % First assignment resolution KPI.</li>
<li class="li">Share the ITSM Success Dashboard with your IT leadership team so that they can view the dashboard and measure the success of their ITSM implementation.</li>
<li class="li">The Next Experience user interface has been enabled for the ITSM Success Dashboard, which provides an intuitive and personalized user experience.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.0 - May 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itsm-success-dashboard__ul_lrp_xsf_jtb">
<li class="li">New:<ul class="ul">
<li class="li">Track the percentage of incidents that were resolved by the first assignment group using the new % First assignment resolution KPI.</li>
<li class="li">Share the ITSM Success Dashboard with your IT leadership team so that they can view the dashboard and measure the success of their ITSM implementation.</li>
<li class="li">The Next Experience user interface has been enabled for the ITSM Success Dashboard, which provides an intuitive and personalized user experience.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.1 - February 2022</dt>
<dd class="dd">ITSM Success Dashboard provides insights to the IT leadership teams and process owners to measure the performance and improvement of their ITSM implementation using prescribed KPIs defined by ServiceNow.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-success-dashboard.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-success-dashboard.html\"><body id=\"store-rn-itsm-success-dashboard\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-success-dashboard\" aria-labelledby=\"title_store-rn-itsm-success-dashboard\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-success-dashboard\"><span class=\"ph\">ITSM Success Dashboard</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITSM Success Dashboard</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-success-dashboard__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d31110e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 5.1.1 - November 2023</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-success-dashboard__latest-store-rn-itsm-success-dashboard\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">New KPI added <ul class=\"ul\">\n <li class=\"li\">Name: Incident summarization - Now Assist <ul class=\"ul\">\n <li class=\"li\">Tab: Performance overview</li>\n <li class=\"li\">Primary indicator: Productivity moment -> Productivity in fulfilment</li>\n </ul></li>\n <li class=\"li\">Name: Incident resolution note generation - Now Assist <ul class=\"ul\">\n <li class=\"li\">Tab: Performance overview</li>\n <li class=\"li\">Primary indicator: Productivity moment -> Productivity in fulfilment</li>\n </ul></li>\n <li class=\"li\">Name: % Reopened tickets <ul class=\"ul\">\n <li class=\"li\">Tab: Service quality</li>\n <li class=\"li\">Primary indicator: % Reopened tickets</li>\n <li class=\"li\">Description: Percentage of tickets that were reopened during a period.</li>\n <li class=\"li\">Process Mining project template added, which helps the users get insights into suggested process improvements</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">New look and experience for Success Dashboard. With the new experience Process Owners and Business Leaders will be able to view success metrics (Success Dashboard) and the organizations' performance against\n other customers (Benchmarks) in a single space.</li>\n <li class=\"li\">Improvement Opportunities surfaced on the Dashboard <ul class=\"ul\">\n <li class=\"li\">View into automation opportunities that can help improve <ul class=\"ul\">\n <li class=\"li\">Self solved - percentage</li>\n <li class=\"li\">Call deflection - percentage</li>\n </ul></li>\n <li class=\"li\">Automation opportunity is generated by using Automation Discovery application to suggest improvements using Virtual Agent</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.4 - August 2023</dt>\n <dd class=\"dd\">Fixed: Configure the (add/delete/modify) contributing indicators.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.3 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Admin Console: New admin experience to help the admins get started and configure Success Dashboard indicators.</li>\n <li class=\"li\">Cost Savings: Cost Savings provides the information to measure the success of the product capabilities using instrumentation and cost saving configurations. You can view the estimated cost savings for Virtual\n Agent, Knowledge and Service Catalog.</li>\n <li class=\"li\">New contextual side panels: Contextual information related to the KPIs are segregated into <ul class=\"ul\">\n <li class=\"li\">More information: Information related to KPIs' formula, source and definition</li>\n <li class=\"li\">Insights: Provides insights around KPI performance in comparison to customer's cohor</li>\n <li class=\"li\">Cost Savings: Information related to cost savings, and its breakdown</li>\n </ul></li>\n <li class=\"li\">New KPI: New KPI 'Incidents resolved using KB' was added to "Productivity Moment in Resolution' primary Indicator</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">KPI added <ul class=\"ul\">\n <li class=\"li\">Primary KPI <ul class=\"ul\">\n <li class=\"li\">Productivity Moments added to Performance Overview tab</li>\n <li class=\"li\">Productivity in search added as constituent KPI for Productivity Moments</li>\n <li class=\"li\">Productivity in routing added as constituent KPI for Productivity Moments</li>\n <li class=\"li\">Productivity in fulfilment added as constituent KPI for Productivity Moments</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">New modules added to help Success Dashboard admins to navigate to critical KPIs, and configuration tables</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">UI changes <ul class=\"ul\">\n <li class=\"li\">Filters and data aggregation moved from tabs to dashboard level</li>\n <li class=\"li\">KPI trends shown along with scores for all the KPIs in the dashboard</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1 - January 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-success-dashboard__ul_cs2_tqz_bwb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-success-dashboard__ul_zsj_34c_mxb\">\n <li class=\"li\">Visibility of Benchmark score card on Success Dashboard to be enabled when the customer has opted in the Benchmark</li>\n <li class=\"li\">'View in benchmark' link on benchmark score card to open the Benchmark dashboard</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Structured tickets percentage: New KPI which indicates 'Total number of tickets successfully completed in the selected date range that has a pre-defined fulfilment process'</li>\n <li class=\"li\">Users have the provision to view global benchmark scores for Success Dashboard KPIs. Pre-requisites: Benchmark opt-in Benchmarked KPIs are: <ul class=\"ul\">\n <li class=\"li\">Self-solve percentage</li>\n <li class=\"li\">Call deflection percentage</li>\n <li class=\"li\">Structured tickets percentage</li>\n <li class=\"li\">Customer satisfaction survey scores</li>\n <li class=\"li\">MTTR Average mean time to resolution</li>\n <li class=\"li\">Breached SLA%</li>\n <li class=\"li\">First assignment resolution</li>\n </ul></li>\n <li class=\"li\">Capability for users to filter on the service group (BUs)</li>\n </ul></li>\n <li class=\"li\">Changed: Requests completed KPI is renamed as 'Structured ticket percentage'.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Key performance indicator (KPI) to measure 'Successful NLU predictions'. This KPI rolls up to the top level KPI, 'Successful predictions'</li>\n <li class=\"li\">Scheduled job to update the Primary KPIs formula on upgrade and subsequently daily</li>\n <li class=\"li\">Property (sn_sd.success_dashboard_currency) to configure the unit (for cost related KPIs) that will be shown on the dashboard</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Minor changes to the Success Dashboard UI <ul class=\"ul\">\n <li class=\"li\">Comparison added to KPI scores when the dashboard is viewed quarterly</li>\n <li class=\"li\">KPI trends added for contributing indicators</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.2 - June 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-success-dashboard__ul_ozn_njn_qtb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-success-dashboard__ul_ux2_4jn_qtb\">\n <li class=\"li\">Track the percentage of incidents that were resolved by the first assignment group using the new % First assignment resolution KPI.</li>\n <li class=\"li\">Share the ITSM Success Dashboard with your IT leadership team so that they can view the dashboard and measure the success of their ITSM implementation.</li>\n <li class=\"li\">The Next Experience user interface has been enabled for the ITSM Success Dashboard, which provides an intuitive and personalized user experience.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - May 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itsm-success-dashboard__ul_lrp_xsf_jtb\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Track the percentage of incidents that were resolved by the first assignment group using the new % First assignment resolution KPI.</li>\n <li class=\"li\">Share the ITSM Success Dashboard with your IT leadership team so that they can view the dashboard and measure the success of their ITSM implementation.</li>\n <li class=\"li\">The Next Experience user interface has been enabled for the ITSM Success Dashboard, which provides an intuitive and personalized user experience.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - February 2022</dt>\n <dd class=\"dd\">ITSM Success Dashboard provides insights to the IT leadership teams and process owners to measure the performance and improvement of their ITSM implementation using prescribed KPIs defined by ServiceNow.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ITSM Success Dashboard release notes
Version history for the ITSM Success Dashboard application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.1.1 - November 2023
* New:
+ New KPI added
- Name: Incident summarization - Now Assist
* Tab: Performance overview
* Primary indicator: Productivity moment -> Productivity in fulfilment
- Name: Incident resolution note generation - Now Assist
* Tab: Performance overview
* Primary indicator: Productivity moment -> Productivity in fulfilment
- Name: % Reopened tickets
* Tab: Service quality
* Primary indicator: % Reopened tickets
* Description: Percentage of tickets that were reopened during a period.
* Process Mining project template added, which helps the users get insights into suggested process improvements
+ New look and experience for Success Dashboard. With the new experience Process Owners and Business Leaders will be able to view success metrics (Success Dashboard) and the organizations' performance against
other customers (Benchmarks) in a single space.
+ Improvement Opportunities surfaced on the Dashboard
- View into automation opportunities that can help improve
* Self solved - percentage
* Call deflection - percentage
- Automation opportunity is generated by using Automation Discovery application to suggest improvements using Virtual Agent
#### Version 4.1.4 - August 2023
Fixed: Configure the (add/delete/modify) contributing indicators.
#### Version 4.1.3 - May 2023
* New:
+ Admin Console: New admin experience to help the admins get started and configure Success Dashboard indicators.
+ Cost Savings: Cost Savings provides the information to measure the success of the product capabilities using instrumentation and cost saving configurations. You can view the estimated cost savings for Virtual
Agent, Knowledge and Service Catalog.
+ New contextual side panels: Contextual information related to the KPIs are segregated into
- More information: Information related to KPIs' formula, source and definition
- Insights: Provides insights around KPI performance in comparison to customer's cohor
- Cost Savings: Information related to cost savings, and its breakdown
+ New KPI: New KPI 'Incidents resolved using KB' was added to "Productivity Moment in Resolution' primary Indicator
#### Version 4.0.0 - February 2023
* New:
+ KPI added
- Primary KPI
* Productivity Moments added to Performance Overview tab
* Productivity in search added as constituent KPI for Productivity Moments
* Productivity in routing added as constituent KPI for Productivity Moments
* Productivity in fulfilment added as constituent KPI for Productivity Moments
+ New modules added to help Success Dashboard admins to navigate to critical KPIs, and configuration tables
* Changed:
+ UI changes
- Filters and data aggregation moved from tabs to dashboard level
- KPI trends shown along with scores for all the KPIs in the dashboard
#### Version 3.1.1 - January 2023
* Fixed:
+ Visibility of Benchmark score card on Success Dashboard to be enabled when the customer has opted in the Benchmark
+ 'View in benchmark' link on benchmark score card to open the Benchmark dashboard
#### Version 3.1.0 - November 2022
* New:
+ Structured tickets percentage: New KPI which indicates 'Total number of tickets successfully completed in the selected date range that has a pre-defined fulfilment process'
+ Users have the provision to view global benchmark scores for Success Dashboard KPIs. Pre-requisites: Benchmark opt-in Benchmarked KPIs are:
- Self-solve percentage
- Call deflection percentage
- Structured tickets percentage
- Customer satisfaction survey scores
- MTTR Average mean time to resolution
- Breached SLA%
- First assignment resolution
+ Capability for users to filter on the service group (BUs)
* Changed: Requests completed KPI is renamed as 'Structured ticket percentage'.
#### Version 3.0.0 - August 2022
* New:
+ Key performance indicator (KPI) to measure 'Successful NLU predictions'. This KPI rolls up to the top level KPI, 'Successful predictions'
+ Scheduled job to update the Primary KPIs formula on upgrade and subsequently daily
+ Property (sn\_sd.success\_dashboard\_currency) to configure the unit (for cost related KPIs) that will be shown on the dashboard
* Changed:
+ Minor changes to the Success Dashboard UI
- Comparison added to KPI scores when the dashboard is viewed quarterly
- KPI trends added for contributing indicators
#### Version 2.1.2 - June 2022
* New:
+ Track the percentage of incidents that were resolved by the first assignment group using the new % First assignment resolution KPI.
+ Share the ITSM Success Dashboard with your IT leadership team so that they can view the dashboard and measure the success of their ITSM implementation.
+ The Next Experience user interface has been enabled for the ITSM Success Dashboard, which provides an intuitive and personalized user experience.
#### Version 2.1.0 - May 2022
* New:
+ Track the percentage of incidents that were resolved by the first assignment group using the new % First assignment resolution KPI.
+ Share the ITSM Success Dashboard with your IT leadership team so that they can view the dashboard and measure the success of their ITSM implementation.
+ The Next Experience user interface has been enabled for the ITSM Success Dashboard, which provides an intuitive and personalized user experience.
#### Version 2.0.1 - February 2022
ITSM Success Dashboard provides insights to the IT leadership teams and process owners to measure the performance and improvement of their ITSM implementation using prescribed KPIs defined by ServiceNow.
| ---
title: ITSM Success Dashboard release notes
description: Version history for the ITSM Success Dashboard application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# ITSM Success Dashboard release notes
Version history for the ITSM Success Dashboard application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.1.1 - November 2023
* New:
+ New KPI added
- Name: Incident summarization - Now Assist
* Tab: Performance overview
* Primary indicator: Productivity moment -> Productivity in fulfilment
- Name: Incident resolution note generation - Now Assist
* Tab: Performance overview
* Primary indicator: Productivity moment -> Productivity in fulfilment
- Name: % Reopened tickets
* Tab: Service quality
* Primary indicator: % Reopened tickets
* Description: Percentage of tickets that were reopened during a period.
* Process Mining project template added, which helps the users get insights into suggested process improvements
+ New look and experience for Success Dashboard. With the new experience Process Owners and Business Leaders will be able to view success metrics (Success Dashboard) and the organizations' performance against
other customers (Benchmarks) in a single space.
+ Improvement Opportunities surfaced on the Dashboard
- View into automation opportunities that can help improve
* Self solved - percentage
* Call deflection - percentage
- Automation opportunity is generated by using Automation Discovery application to suggest improvements using Virtual Agent
#### Version 4.1.4 - August 2023
Fixed: Configure the (add/delete/modify) contributing indicators.
#### Version 4.1.3 - May 2023
* New:
+ Admin Console: New admin experience to help the admins get started and configure Success Dashboard indicators.
+ Cost Savings: Cost Savings provides the information to measure the success of the product capabilities using instrumentation and cost saving configurations. You can view the estimated cost savings for Virtual
Agent, Knowledge and Service Catalog.
+ New contextual side panels: Contextual information related to the KPIs are segregated into
- More information: Information related to KPIs' formula, source and definition
- Insights: Provides insights around KPI performance in comparison to customer's cohor
- Cost Savings: Information related to cost savings, and its breakdown
+ New KPI: New KPI 'Incidents resolved using KB' was added to "Productivity Moment in Resolution' primary Indicator
#### Version 4.0.0 - February 2023
* New:
+ KPI added
- Primary KPI
* Productivity Moments added to Performance Overview tab
* Productivity in search added as constituent KPI for Productivity Moments
* Productivity in routing added as constituent KPI for Productivity Moments
* Productivity in fulfilment added as constituent KPI for Productivity Moments
+ New modules added to help Success Dashboard admins to navigate to critical KPIs, and configuration tables
* Changed:
+ UI changes
- Filters and data aggregation moved from tabs to dashboard level
- KPI trends shown along with scores for all the KPIs in the dashboard
#### Version 3.1.1 - January 2023
* Fixed:
+ Visibility of Benchmark score card on Success Dashboard to be enabled when the customer has opted in the Benchmark
+ 'View in benchmark' link on benchmark score card to open the Benchmark dashboard
#### Version 3.1.0 - November 2022
* New:
+ Structured tickets percentage: New KPI which indicates 'Total number of tickets successfully completed in the selected date range that has a pre-defined fulfilment process'
+ Users have the provision to view global benchmark scores for Success Dashboard KPIs. Pre-requisites: Benchmark opt-in Benchmarked KPIs are:
- Self-solve percentage
- Call deflection percentage
- Structured tickets percentage
- Customer satisfaction survey scores
- MTTR Average mean time to resolution
- Breached SLA%
- First assignment resolution
+ Capability for users to filter on the service group (BUs)
* Changed: Requests completed KPI is renamed as 'Structured ticket percentage'.
#### Version 3.0.0 - August 2022
* New:
+ Key performance indicator (KPI) to measure 'Successful NLU predictions'. This KPI rolls up to the top level KPI, 'Successful predictions'
+ Scheduled job to update the Primary KPIs formula on upgrade and subsequently daily
+ Property (sn\_sd.success\_dashboard\_currency) to configure the unit (for cost related KPIs) that will be shown on the dashboard
* Changed:
+ Minor changes to the Success Dashboard UI
- Comparison added to KPI scores when the dashboard is viewed quarterly
- KPI trends added for contributing indicators
#### Version 2.1.2 - June 2022
* New:
+ Track the percentage of incidents that were resolved by the first assignment group using the new % First assignment resolution KPI.
+ Share the ITSM Success Dashboard with your IT leadership team so that they can view the dashboard and measure the success of their ITSM implementation.
+ The Next Experience user interface has been enabled for the ITSM Success Dashboard, which provides an intuitive and personalized user experience.
#### Version 2.1.0 - May 2022
* New:
+ Track the percentage of incidents that were resolved by the first assignment group using the new % First assignment resolution KPI.
+ Share the ITSM Success Dashboard with your IT leadership team so that they can view the dashboard and measure the success of their ITSM implementation.
+ The Next Experience user interface has been enabled for the ITSM Success Dashboard, which provides an intuitive and personalized user experience.
#### Version 2.0.1 - February 2022
ITSM Success Dashboard provides insights to the IT leadership teams and process owners to measure the performance and improvement of their ITSM implementation using prescribed KPIs defined by ServiceNow.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-task-intelligence.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-task-intelligence.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-task-intelligence.html | Task Intelligence for ITSM release notes | Version history for the Task Intelligence for ITSM application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-task-intelligence.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-task-intelligence.html"><body id="store-rn-itsm-task-intelligence"><main role="main"><article role="article" class="dita" id="store-rn-itsm-task-intelligence" aria-labelledby="title_store-rn-itsm-task-intelligence">
<h1 class="title topictitle1" id="title_store-rn-itsm-task-intelligence">Task Intelligence for ITSM release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Task Intelligence for ITSM application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-task-intelligence__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d241996e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 8.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-task-intelligence__latest-store-rn-itsm-task-intelligence">New Ships a new model out of the box to recommend a major incident using Task Intelligence.</dd>
<dt class="dt dlterm">Version 7.0.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Updated the existing Task Intelligence template to be generic to surface similar problems and similar change requests along with similar incidents</li>
<li class="li">Introduces new page "Define the purpose" to select the prediction and training tables for similarity models</li>
<li class="li">Ships a new model out of the box to suggest similar open problems for incident</li>
<li class="li">Ships a new model out of the box to suggest similar open change requests for incident</li>
<li class="li">Support for defining conditions on training table for similarity models</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.0.1 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Ships a new Task Intelligence template to surface similar incidents</li>
<li class="li">Ships a new model out of the box to suggest similar incidents</li>
</ul>
</li>
<li class="li">Changed: Renamed OOB incident categorization model to "Incident Categorization"</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Technical support to return top "n" recommendations. <ul class="ul">
<li class="li">"n" is being set in Recommended Actions application</li>
</ul></li>
</ul></li>
<li class="li">Minor issue fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - November 2023</dt>
<dd class="dd">Changed: The options for setting your preferences for each incident field are relocated to the Assess your model section.</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Predict and recommend the incident field information to help with incident categorization and reduce the handle time for agents and increase productivity;</li>
<li class="li">Define the purpose, set the prediction preferences and behaviour, train with your data, and deploy the solution model for predicting and recommending incident fields</li>
<li class="li">Track and monitor the performance of the deployed model.</li>
<li class="li">Edit the deployed model based on the performance results, train and deploy the model again.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Task Intelligence for ITSM release notes
Version history for the Task Intelligence for ITSM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.0.0 - May 2025
New Ships a new model out of the box to recommend a major incident using Task Intelligence.
#### Version 7.0.0 - November 2024
* New:
+ Updated the existing Task Intelligence template to be generic to surface similar problems and similar change requests along with similar incidents
+ Introduces new page "Define the purpose" to select the prediction and training tables for similarity models
+ Ships a new model out of the box to suggest similar open problems for incident
+ Ships a new model out of the box to suggest similar open change requests for incident
+ Support for defining conditions on training table for similarity models
#### Version 6.0.1 - August 2024
* New:
+ Ships a new Task Intelligence template to surface similar incidents
+ Ships a new model out of the box to suggest similar incidents
* Changed: Renamed OOB incident categorization model to "Incident Categorization"
#### Version 1.2.0 - February 2024
* New:
+ Technical support to return top "n" recommendations.
- "n" is being set in Recommended Actions application
* Minor issue fixes
#### Version 1.1.0 - November 2023
Changed: The options for setting your preferences for each incident field are relocated to the Assess your model section.
#### Version 1.0.0 - August 2023
* Predict and recommend the incident field information to help with incident categorization and reduce the handle time for agents and increase productivity;
* Define the purpose, set the prediction preferences and behaviour, train with your data, and deploy the solution model for predicting and recommending incident fields
* Track and monitor the performance of the deployed model.
* Edit the deployed model based on the performance results, train and deploy the model again.
| ---
title: Task Intelligence for ITSM release notes
description: Version history for the Task Intelligence for ITSM application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Task Intelligence for ITSM release notes
Version history for the Task Intelligence for ITSM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.0.0 - May 2025
New Ships a new model out of the box to recommend a major incident using Task Intelligence.
#### Version 7.0.0 - November 2024
* New:
+ Updated the existing Task Intelligence template to be generic to surface similar problems and similar change requests along with similar incidents
+ Introduces new page "Define the purpose" to select the prediction and training tables for similarity models
+ Ships a new model out of the box to suggest similar open problems for incident
+ Ships a new model out of the box to suggest similar open change requests for incident
+ Support for defining conditions on training table for similarity models
#### Version 6.0.1 - August 2024
* New:
+ Ships a new Task Intelligence template to surface similar incidents
+ Ships a new model out of the box to suggest similar incidents
* Changed: Renamed OOB incident categorization model to "Incident Categorization"
#### Version 1.2.0 - February 2024
* New:
+ Technical support to return top "n" recommendations.
- "n" is being set in Recommended Actions application
* Minor issue fixes
#### Version 1.1.0 - November 2023
Changed: The options for setting your preferences for each incident field are relocated to the Assess your model section.
#### Version 1.0.0 - August 2023
* Predict and recommend the incident field information to help with incident categorization and reduce the handle time for agents and increase productivity;
* Define the purpose, set the prediction preferences and behaviour, train with your data, and deploy the solution model for predicting and recommending incident fields
* Track and monitor the performance of the deployed model.
* Edit the deployed model based on the performance results, train and deploy the model again.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-team-performance.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-team-performance.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-team-performance.html | Team Performance release notes | Version history for the ITSM Team Performance application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-team-performance.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-team-performance.html"><body id="store-rn-itsm-team-performance"><main role="main"><article role="article" class="dita" id="store-rn-itsm-team-performance" aria-labelledby="title_store-rn-itsm-team-performance">
<h1 class="title topictitle1" id="title_store-rn-itsm-team-performance">Team Performance release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM Team Performance application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-team-performance__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d392221e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 202507.0.2 - August 2025</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 7.2.3 - February 2025</dt>
<dd class="dd" id="store-rn-itsm-team-performance__latest-store-rn-itsm-team-performance">Fixed: On a KPI record, the display aggregate fields are now hidden when latest score = true, as latest score is never an aggregate.</dd>
<dt class="dt dlterm">Version 7.2.1 - November 2024</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 7.1.5 - August 2024</dt>
<dd class="dd">Minor bug fixes and family compatibility upgrades.</dd>
<dt class="dt dlterm">Version 7.1.0 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 7.0.1 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Reduce number of process mining projects, by creating only one project for one KPI group and table combination.</li>
<li class="li">Minor performance improvements.</li>
</ul></li>
<li class="li">Minor fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.1.15 - September 2023 (Utah)</dt>
<dd class="dd">Fixed: Issue where Applicable groups were not honored on the Teams module.</dd>
<dt class="dt dlterm">Version 6.0.1 - August 2023</dt>
<dd class="dd">Changed: Using a default template for Process Mining.</dd>
<dt class="dt dlterm">Version 5.1.14 - August 2023</dt>
<dd class="dd">Fixed: Issue related to the latest score for Digital Portfolio Management.</dd>
<dt class="dt dlterm">Version 5.1.8 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Users can associate multiple KPI groups to one or more assignment groups.</li>
<li class="li">Minor fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.1.5 - February 2023</dt>
<dd class="dd">New: Minor UI change</dd>
<dt class="dt dlterm">Version 5.1.2 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added the Records, Metrics, and Process Analysis tabs for all the parent and child KPIs.</li>
<li class="li">Minor fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.1.1 - August 2022</dt>
<dd class="dd">Get insights into your teams' performance and analyze anomalies or bottlenecks within the process when you drill down into KPIs.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-team-performance.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-team-performance.html\"><body id=\"store-rn-itsm-team-performance\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-team-performance\" aria-labelledby=\"title_store-rn-itsm-team-performance\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-team-performance\">Team Performance release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITSM Team Performance application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-team-performance__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d392221e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 202507.0.2 - August 2025</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.2.3 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-team-performance__latest-store-rn-itsm-team-performance\">Fixed: On a KPI record, the display aggregate fields are now hidden when latest score = true, as latest score is never an aggregate.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.2.1 - November 2024</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.1.5 - August 2024</dt>\n <dd class=\"dd\">Minor bug fixes and family compatibility upgrades.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.1.0 - February 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.1 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Reduce number of process mining projects, by creating only one project for one KPI group and table combination.</li>\n <li class=\"li\">Minor performance improvements.</li>\n </ul></li>\n <li class=\"li\">Minor fixes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.15 - September 2023 (Utah)</dt>\n <dd class=\"dd\">Fixed: Issue where Applicable groups were not honored on the Teams module.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.1 - August 2023</dt>\n <dd class=\"dd\">Changed: Using a default template for Process Mining.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.14 - August 2023</dt>\n <dd class=\"dd\">Fixed: Issue related to the latest score for Digital Portfolio Management.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.8 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Users can associate multiple KPI groups to one or more assignment groups.</li>\n <li class=\"li\">Minor fixes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.5 - February 2023</dt>\n <dd class=\"dd\">New: Minor UI change</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.2 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added the Records, Metrics, and Process Analysis tabs for all the parent and child KPIs.</li>\n <li class=\"li\">Minor fixes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.1 - August 2022</dt>\n <dd class=\"dd\">Get insights into your teams' performance and analyze anomalies or bottlenecks within the process when you drill down into KPIs.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Team Performance release notes
Version history for the ITSM Team Performance application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 202507.0.2 - August 2025
Minor bug fixes.
#### Version 7.2.3 - February 2025
Fixed: On a KPI record, the display aggregate fields are now hidden when latest score = true, as latest score is never an aggregate.
#### Version 7.2.1 - November 2024
Minor bug fixes.
#### Version 7.1.5 - August 2024
Minor bug fixes and family compatibility upgrades.
#### Version 7.1.0 - February 2024
Minor fixes.
#### Version 7.0.1 - November 2023
* Changed:
+ Reduce number of process mining projects, by creating only one project for one KPI group and table combination.
+ Minor performance improvements.
* Minor fixes.
#### Version 5.1.15 - September 2023 (Utah)
Fixed: Issue where Applicable groups were not honored on the Teams module.
#### Version 6.0.1 - August 2023
Changed: Using a default template for Process Mining.
#### Version 5.1.14 - August 2023
Fixed: Issue related to the latest score for Digital Portfolio Management.
#### Version 5.1.8 - May 2023
* New: Users can associate multiple KPI groups to one or more assignment groups.
* Minor fixes.
#### Version 5.1.5 - February 2023
New: Minor UI change
#### Version 5.1.2 - November 2022
* New: Added the Records, Metrics, and Process Analysis tabs for all the parent and child KPIs.
* Minor fixes.
#### Version 5.1.1 - August 2022
Get insights into your teams' performance and analyze anomalies or bottlenecks within the process when you drill down into KPIs.
| ---
title: Team Performance release notes
description: Version history for the ITSM Team Performance application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Team Performance release notes
Version history for the ITSM Team Performance application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 202507.0.2 - August 2025
Minor bug fixes.
#### Version 7.2.3 - February 2025
Fixed: On a KPI record, the display aggregate fields are now hidden when latest score = true, as latest score is never an aggregate.
#### Version 7.2.1 - November 2024
Minor bug fixes.
#### Version 7.1.5 - August 2024
Minor bug fixes and family compatibility upgrades.
#### Version 7.1.0 - February 2024
Minor fixes.
#### Version 7.0.1 - November 2023
* Changed:
+ Reduce number of process mining projects, by creating only one project for one KPI group and table combination.
+ Minor performance improvements.
* Minor fixes.
#### Version 5.1.15 - September 2023 (Utah)
Fixed: Issue where Applicable groups were not honored on the Teams module.
#### Version 6.0.1 - August 2023
Changed: Using a default template for Process Mining.
#### Version 5.1.14 - August 2023
Fixed: Issue related to the latest score for Digital Portfolio Management.
#### Version 5.1.8 - May 2023
* New: Users can associate multiple KPI groups to one or more assignment groups.
* Minor fixes.
#### Version 5.1.5 - February 2023
New: Minor UI change
#### Version 5.1.2 - November 2022
* New: Added the Records, Metrics, and Process Analysis tabs for all the parent and child KPIs.
* Minor fixes.
#### Version 5.1.1 - August 2022
Get insights into your teams' performance and analyze anomalies or bottlenecks within the process when you drill down into KPIs.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ui-comp-collab-config-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ui-comp-collab-config-ws.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-ui-comp-collab-config-ws.html | UI Components of Collaboration for Configurable Workspaces release notes | Version history for the UI Components of Collaboration for Configurable Workspaces on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-ui-comp-collab-config-ws.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-ui-comp-collab-config-ws.html"><body id="store-rn-itsm-ui-comp-collab-config-ws"><main role="main"><article role="article" class="dita" id="store-rn-itsm-ui-comp-collab-config-ws" aria-labelledby="title_store-rn-itsm-ui-comp-collab-config-ws">
<h1 class="title topictitle1" id="title_store-rn-itsm-ui-comp-collab-config-ws">UI Components of Collaboration for Configurable Workspaces release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the UI Components of Collaboration for Configurable Workspaces on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-ui-comp-collab-config-ws__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d180359e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Notify UI component provides the conference call, telephony, and SMS capabilities within the Service Operations Workspace. Using the Notify UI component framework, you can:<ul class="ul" id="store-rn-itsm-ui-comp-collab-config-ws__ul_r2z_bvb_cgc">
<li class="li">Initiate and manage conference calls on either Zoom, MS Teams, or Webex.</li>
<li class="li">Send an SMS to the required stakeholder.</li>
<li class="li">Initiate and manage telephony calls (for example, Twilio) from ServiceNow.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # UI Components of Collaboration for Configurable Workspaces release notes
Version history for the UI Components of Collaboration for Configurable Workspaces on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
* Notify UI component provides the conference call, telephony, and SMS capabilities within the Service Operations Workspace. Using the Notify UI component framework, you can:
+ Initiate and manage conference calls on either Zoom, MS Teams, or Webex.
+ Send an SMS to the required stakeholder.
+ Initiate and manage telephony calls (for example, Twilio) from ServiceNow.
| ---
title: UI Components of Collaboration for Configurable Workspaces release notes
description: Version history for the UI Components of Collaboration for Configurable
Workspaces on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# UI Components of Collaboration for Configurable Workspaces release notes
Version history for the UI Components of Collaboration for Configurable Workspaces on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
* Notify UI component provides the conference call, telephony, and SMS capabilities within the Service Operations Workspace. Using the Notify UI component framework, you can:
+ Initiate and manage conference calls on either Zoom, MS Teams, or Webex.
+ Send an SMS to the required stakeholder.
+ Initiate and manage telephony calls (for example, Twilio) from ServiceNow.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-user-surveys.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-user-surveys.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-user-surveys.html | User Surveys release notes | Version history for the ITSM User Surveys application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-user-surveys.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-user-surveys.html"><body id="store-rn-itsm-user-surveys"><main role="main"><article role="article" class="dita" id="store-rn-itsm-user-surveys" aria-labelledby="title_store-rn-itsm-user-surveys">
<h1 class="title topictitle1" id="title_store-rn-itsm-user-surveys">User Surveys release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM User Surveys application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-user-surveys__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d77211e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.5.2 - November 2024</dt>
<dd class="dd" id="store-rn-itsm-user-surveys__latest-store-rn-itsm-user-surveys">No Major feature changes. Contains minor changes and bug fixes.</dd>
<dt class="dt dlterm">Version 1.4.0 - November 2023</dt>
<dd class="dd">Removed: Removed duplicate file name.</dd>
<dt class="dt dlterm">Version 1.3.0 - August 2023</dt>
<dd class="dd">New: Uptake Applicable groups for User Surveys; Localization build changes.</dd>
<dt class="dt dlterm">Version 1.2.0 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Provide the ability to take survey in a new tab in that record view vs clicking on take survey UI action which takes me to a new form view</li>
<li class="li">Fixed: Security bug fix</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.2 - August 2022</dt>
<dd class="dd">This application is for customers who have installed Workforce Optimization. This feature enables team managers create and administer surveys to their teams to capture team satisfaction, in addition to other qualitative
metrics. You can then associate results from surveys to Workforce Optimization KPIs.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # User Surveys release notes
Version history for the ITSM User Surveys application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.2 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 1.4.0 - November 2023
Removed: Removed duplicate file name.
#### Version 1.3.0 - August 2023
New: Uptake Applicable groups for User Surveys; Localization build changes.
#### Version 1.2.0 - February 2023
* New: Provide the ability to take survey in a new tab in that record view vs clicking on take survey UI action which takes me to a new form view
* Fixed: Security bug fix
#### Version 1.1.2 - August 2022
This application is for customers who have installed Workforce Optimization. This feature enables team managers create and administer surveys to their teams to capture team satisfaction, in addition to other qualitative
metrics. You can then associate results from surveys to Workforce Optimization KPIs.
| ---
title: User Surveys release notes
description: Version history for the ITSM User Surveys application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# User Surveys release notes
Version history for the ITSM User Surveys application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.2 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 1.4.0 - November 2023
Removed: Removed duplicate file name.
#### Version 1.3.0 - August 2023
New: Uptake Applicable groups for User Surveys; Localization build changes.
#### Version 1.2.0 - February 2023
* New: Provide the ability to take survey in a new tab in that record view vs clicking on take survey UI action which takes me to a new form view
* Fixed: Security bug fix
#### Version 1.1.2 - August 2022
This application is for customers who have installed Workforce Optimization. This feature enables team managers create and administer surveys to their teams to capture team satisfaction, in addition to other qualitative
metrics. You can then associate results from surveys to Workforce Optimization KPIs.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt-mobile.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt-mobile.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt-mobile.html | Vendor Management Mobile release notes | Version history for the Vendor Management Mobile application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt-mobile.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt-mobile.html"><body id="store-rn-itsm-vendor-mgmt-mobile"><main role="main"><article role="article" class="dita" id="store-rn-itsm-vendor-mgmt-mobile" aria-labelledby="title_store-rn-itsm-vendor-mgmt-mobile">
<h1 class="title topictitle1" id="title_store-rn-itsm-vendor-mgmt-mobile">Vendor Management Mobile release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Vendor Management Mobile application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-vendor-mgmt-mobile__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d158597e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.0 - August 2023</dt>
<dd class="dd" id="store-rn-itsm-vendor-mgmt-mobile__latest-store-rn-itsm-vendor-mgmt-mobile">New: Added dark theme.</dd>
<dt class="dt dlterm">Version 1.2.1 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Next Experience UI update for Mobile Agent ITSM - Vendor Configure AI Search for Vendor mobile app Migrate from legacy icon section to new icon section for Vendors</li>
<li class="li">Changed: Update icons used by Vendor applet launcher to be Next Experience compatible Update item card with Next Experience styles using Mobile Card Builder</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.1 - February 2022</dt>
<dd class="dd">Provides a mobile interface for vendor managers to be able to view relevant information filtered by the vendors they are responsible for, as well as all other vendors.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Vendor Management Mobile release notes
Version history for the Vendor Management Mobile application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2023
New: Added dark theme.
#### Version 1.2.1 - February 2023
* New: Next Experience UI update for Mobile Agent ITSM - Vendor Configure AI Search for Vendor mobile app Migrate from legacy icon section to new icon section for Vendors
* Changed: Update icons used by Vendor applet launcher to be Next Experience compatible Update item card with Next Experience styles using Mobile Card Builder
#### Version 1.1.1 - February 2022
Provides a mobile interface for vendor managers to be able to view relevant information filtered by the vendors they are responsible for, as well as all other vendors.
| ---
title: Vendor Management Mobile release notes
description: Version history for the Vendor Management Mobile application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Vendor Management Mobile release notes
Version history for the Vendor Management Mobile application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2023
New: Added dark theme.
#### Version 1.2.1 - February 2023
* New: Next Experience UI update for Mobile Agent ITSM - Vendor Configure AI Search for Vendor mobile app Migrate from legacy icon section to new icon section for Vendors
* Changed: Update icons used by Vendor applet launcher to be Next Experience compatible Update item card with Next Experience styles using Mobile Card Builder
#### Version 1.1.1 - February 2022
Provides a mobile interface for vendor managers to be able to view relevant information filtered by the vendors they are responsible for, as well as all other vendors.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt.html | Vendor Management Workspace release notes | Version history for the Vendor Management Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt.html"><body id="store-rn-itsm-vendor-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-itsm-vendor-mgmt" aria-labelledby="title_store-rn-itsm-vendor-mgmt">
<h1 class="title topictitle1" id="title_store-rn-itsm-vendor-mgmt"><span class="ph">Vendor Management Workspace</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Vendor Management Workspace</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-vendor-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d307196e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.5.0 - November 2024</dt>
<dd class="dd" id="store-rn-itsm-vendor-mgmt__latest-store-rn-itsm-workforce-optimization-common"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Fix for ACL Hardening Phase 2 (2024)</li>
<li class="li">Addaria-label to now-text-link in the "Vendor Performance" table</li>
<li class="li">Align the pagination control of the "Vendor Performance" table to the bottom</li>
<li class="li">Add l10n support to sn-par-visualization-base on the landing page</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.4.2 - August 2024</dt>
<dd class="dd">Changed: KPI groups on vendor management workspace used to display legacy indicators. Legacy indicators have been replaced with the current set of indicators based on
the new tables with a 'VMW:' prefix.</dd>
<dt class="dt dlterm">Version 3.3.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Migrate page layout to 3.0</li>
<li class="li">Fixed: ACL bugs</li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.3 - September 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Change in date range should reflect on all the KPI related pages.</li>
<li class="li">Minor issues related to KPI groups</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.2.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Localization</li>
<li class="li">PO integration</li>
</ul></li>
<li class="li">Fixed: Display Vendor KPIs in the KPI Group order</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.2 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Add "Vendor Satisfaction", "Vendor Requested Items" and "Manual SLA from External Source" indicators into "Harware" and "Software" KPI Groups</li>
<li class="li">Create "Vendor Properties" page for all vendor related sys propertiesAdding Vendor Admin role to view the vendor properties</li>
<li class="li">Upgrade snc-app-parent@5.0.0.98</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Hide sidebar in the vendor page since the plugin is optional</li>
<li class="li">Integrate app-optimize-kpi-group-details-common</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Fix "Performance" page doesn't load the first timeGrid doesn't show empty value when there is no data for selected dates(present date).</li>
<li class="li">Fix Vendor Score opened in KPI breakdown details page doesn't show the Single Score, Time series graph</li>
<li class="li">Fix Vendor scores in the list module doesn't have new configuration changes</li>
<li class="li">Fix missing 'report_view' ACLs on all tables</li>
<li class="li">Fix Vendor Satisfaction score is not available for vendors</li>
<li class="li">Fix Scores Grid under vendor score breakdowns should be clickable</li>
</ul></li>
<li class="li">Removed:<ul class="ul">
<li class="li">Remove dependency of Service Owner Workspace</li>
<li class="li">Remove dependency of Success Indicator</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.0 - February 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.0.3 - December 2022</dt>
<dd class="dd">Changed: updated release version</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2022</dt>
<dd class="dd">Fixed: minor bug fixes</dd>
<dt class="dt dlterm">Version 2.1.1 - June 2022 (San Diego)</dt>
<dd class="dd" id="store-rn-itsm-vendor-mgmt__latest-store-rn-itsm-vendor-mgmt"><ul class="ul" id="store-rn-itsm-vendor-mgmt__ul_y5t_pln_qtb">
<li class="li">Changed:<ul class="ul" id="store-rn-itsm-vendor-mgmt__ul_vqw_pln_qtb">
<li class="li">The Vendor Manager Workspace (Legacy) (com.snc.vlm.vmw) plugin is planned for deprecation in the San Diego release.</li>
<li class="li">The Vendor Management Workspace (com.snc.sn_itsm_vendor) plugin is available as a separate subscription.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.6 - June 2022 (Rome)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">The name Vendor Manager Workspace has been changed to Vendor Manager Workspace (legacy)</li>
<li class="li">The app-itsm-vendor has been renamed to Vendor Management Workspace and uses the com.snc.sn_itsm_vendor plugin</li>
<li class="li">The above changes were backported to Rome and San Diego</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.2 - February 2022</dt>
<dd class="dd">New: Vendor Management Workspace has a new, modernized look and feel.</dd>
<dt class="dt dlterm">Version 1.0.3 - September 2021</dt>
<dd class="dd">The Vendor Management Workspace allows vendor managers to holistically view and manage risk and performance data for all of the vendors they manage. The product works with Continual Improvement Management to create and
track initiatives for vendor improvement. Vendor Management also integrates with Performance Analytics to provide unprecedented visibility into vendor performance.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt.html\"><body id=\"store-rn-itsm-vendor-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-vendor-mgmt\" aria-labelledby=\"title_store-rn-itsm-vendor-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-vendor-mgmt\"><span class=\"ph\">Vendor Management Workspace</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Vendor Management Workspace</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-vendor-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d307196e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.5.0 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-vendor-mgmt__latest-store-rn-itsm-workforce-optimization-common\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fix for ACL Hardening Phase 2 (2024)</li>\n <li class=\"li\">Addaria-label to now-text-link in the "Vendor Performance" table</li>\n <li class=\"li\">Align the pagination control of the "Vendor Performance" table to the bottom</li>\n <li class=\"li\">Add l10n support to sn-par-visualization-base on the landing page</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.4.2 - August 2024</dt>\n <dd class=\"dd\">Changed: KPI groups on vendor management workspace used to display legacy indicators. Legacy indicators have been replaced with the current set of indicators based on\n the new tables with a 'VMW:' prefix.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Migrate page layout to 3.0</li>\n <li class=\"li\">Fixed: ACL bugs</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.3 - September 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Change in date range should reflect on all the KPI related pages.</li>\n <li class=\"li\">Minor issues related to KPI groups</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Localization</li>\n <li class=\"li\">PO integration</li>\n </ul></li>\n <li class=\"li\">Fixed: Display Vendor KPIs in the KPI Group order</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.2 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Add "Vendor Satisfaction", "Vendor Requested Items" and "Manual SLA from External Source" indicators into "Harware" and "Software" KPI Groups</li>\n <li class=\"li\">Create "Vendor Properties" page for all vendor related sys propertiesAdding Vendor Admin role to view the vendor properties</li>\n <li class=\"li\">Upgrade snc-app-parent@5.0.0.98</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Hide sidebar in the vendor page since the plugin is optional</li>\n <li class=\"li\">Integrate app-optimize-kpi-group-details-common</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fix "Performance" page doesn't load the first timeGrid doesn't show empty value when there is no data for selected dates(present date).</li>\n <li class=\"li\">Fix Vendor Score opened in KPI breakdown details page doesn't show the Single Score, Time series graph</li>\n <li class=\"li\">Fix Vendor scores in the list module doesn't have new configuration changes</li>\n <li class=\"li\">Fix missing 'report_view' ACLs on all tables</li>\n <li class=\"li\">Fix Vendor Satisfaction score is not available for vendors</li>\n <li class=\"li\">Fix Scores Grid under vendor score breakdowns should be clickable</li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\">\n <li class=\"li\">Remove dependency of Service Owner Workspace</li>\n <li class=\"li\">Remove dependency of Success Indicator</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - February 2023</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.3 - December 2022</dt>\n <dd class=\"dd\">Changed: updated release version</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2022</dt>\n <dd class=\"dd\">Fixed: minor bug fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.1 - June 2022 (San Diego)</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-vendor-mgmt__latest-store-rn-itsm-vendor-mgmt\"><ul class=\"ul\" id=\"store-rn-itsm-vendor-mgmt__ul_y5t_pln_qtb\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itsm-vendor-mgmt__ul_vqw_pln_qtb\">\n <li class=\"li\">The Vendor Manager Workspace (Legacy) (com.snc.vlm.vmw) plugin is planned for deprecation in the San Diego release.</li>\n <li class=\"li\">The Vendor Management Workspace (com.snc.sn_itsm_vendor) plugin is available as a separate subscription.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - June 2022 (Rome)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">The name Vendor Manager Workspace has been changed to Vendor Manager Workspace (legacy)</li>\n <li class=\"li\">The app-itsm-vendor has been renamed to Vendor Management Workspace and uses the com.snc.sn_itsm_vendor plugin</li>\n <li class=\"li\">The above changes were backported to Rome and San Diego</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - February 2022</dt>\n <dd class=\"dd\">New: Vendor Management Workspace has a new, modernized look and feel.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - September 2021</dt>\n <dd class=\"dd\">The Vendor Management Workspace allows vendor managers to holistically view and manage risk and performance data for all of the vendors they manage. The product works with Continual Improvement Management to create and\n track initiatives for vendor improvement. Vendor Management also integrates with Performance Analytics to provide unprecedented visibility into vendor performance.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Vendor Management Workspace release notes
Version history for the Vendor Management Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.5.0 - November 2024
* Fixed:
+ Fix for ACL Hardening Phase 2 (2024)
+ Addaria-label to now-text-link in the "Vendor Performance" table
+ Align the pagination control of the "Vendor Performance" table to the bottom
+ Add l10n support to sn-par-visualization-base on the landing page
#### Version 3.4.2 - August 2024
Changed: KPI groups on vendor management workspace used to display legacy indicators. Legacy indicators have been replaced with the current set of indicators based on
the new tables with a 'VMW:' prefix.
#### Version 3.3.0 - February 2024
* New: Migrate page layout to 3.0
* Fixed: ACL bugs
#### Version 3.1.3 - September 2023
* Fixed:
+ Change in date range should reflect on all the KPI related pages.
+ Minor issues related to KPI groups
#### Version 3.2.0 - August 2023
* + New:
- Localization
- PO integration
+ Fixed: Display Vendor KPIs in the KPI Group order
#### Version 3.1.2 - May 2023
* New:
+ Add "Vendor Satisfaction", "Vendor Requested Items" and "Manual SLA from External Source" indicators into "Harware" and "Software" KPI Groups
+ Create "Vendor Properties" page for all vendor related sys propertiesAdding Vendor Admin role to view the vendor properties
+ Upgrade snc-app-parent@5.0.0.98
* Changed:
+ Hide sidebar in the vendor page since the plugin is optional
+ Integrate app-optimize-kpi-group-details-common
* Fixed:
+ Fix "Performance" page doesn't load the first timeGrid doesn't show empty value when there is no data for selected dates(present date).
+ Fix Vendor Score opened in KPI breakdown details page doesn't show the Single Score, Time series graph
+ Fix Vendor scores in the list module doesn't have new configuration changes
+ Fix missing 'report\_view' ACLs on all tables
+ Fix Vendor Satisfaction score is not available for vendors
+ Fix Scores Grid under vendor score breakdowns should be clickable
* Removed:
+ Remove dependency of Service Owner Workspace
+ Remove dependency of Success Indicator
#### Version 3.1.0 - February 2023
Minor fixes.
#### Version 3.0.3 - December 2022
Changed: updated release version
#### Version 3.0.0 - August 2022
Fixed: minor bug fixes
#### Version 2.1.1 - June 2022 (San Diego)
* Changed:
+ The Vendor Manager Workspace (Legacy) (com.snc.vlm.vmw) plugin is planned for deprecation in the San Diego release.
+ The Vendor Management Workspace (com.snc.sn\_itsm\_vendor) plugin is available as a separate subscription.
#### Version 1.0.6 - June 2022 (Rome)
* Changed:
+ The name Vendor Manager Workspace has been changed to Vendor Manager Workspace (legacy)
+ The app-itsm-vendor has been renamed to Vendor Management Workspace and uses the com.snc.sn\_itsm\_vendor plugin
+ The above changes were backported to Rome and San Diego
#### Version 2.0.2 - February 2022
New: Vendor Management Workspace has a new, modernized look and feel.
#### Version 1.0.3 - September 2021
The Vendor Management Workspace allows vendor managers to holistically view and manage risk and performance data for all of the vendors they manage. The product works with Continual Improvement Management to create and
track initiatives for vendor improvement. Vendor Management also integrates with Performance Analytics to provide unprecedented visibility into vendor performance.
| ---
title: Vendor Management Workspace release notes
description: Version history for the Vendor Management Workspace application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Vendor Management Workspace release notes
Version history for the Vendor Management Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.5.0 - November 2024
* Fixed:
+ Fix for ACL Hardening Phase 2 (2024)
+ Addaria-label to now-text-link in the "Vendor Performance" table
+ Align the pagination control of the "Vendor Performance" table to the bottom
+ Add l10n support to sn-par-visualization-base on the landing page
#### Version 3.4.2 - August 2024
Changed: KPI groups on vendor management workspace used to display legacy indicators. Legacy indicators have been replaced with the current set of indicators based on
the new tables with a 'VMW:' prefix.
#### Version 3.3.0 - February 2024
* New: Migrate page layout to 3.0
* Fixed: ACL bugs
#### Version 3.1.3 - September 2023
* Fixed:
+ Change in date range should reflect on all the KPI related pages.
+ Minor issues related to KPI groups
#### Version 3.2.0 - August 2023
* + New:
- Localization
- PO integration
+ Fixed: Display Vendor KPIs in the KPI Group order
#### Version 3.1.2 - May 2023
* New:
+ Add "Vendor Satisfaction", "Vendor Requested Items" and "Manual SLA from External Source" indicators into "Harware" and "Software" KPI Groups
+ Create "Vendor Properties" page for all vendor related sys propertiesAdding Vendor Admin role to view the vendor properties
+ Upgrade snc-app-parent@5.0.0.98
* Changed:
+ Hide sidebar in the vendor page since the plugin is optional
+ Integrate app-optimize-kpi-group-details-common
* Fixed:
+ Fix "Performance" page doesn't load the first timeGrid doesn't show empty value when there is no data for selected dates(present date).
+ Fix Vendor Score opened in KPI breakdown details page doesn't show the Single Score, Time series graph
+ Fix Vendor scores in the list module doesn't have new configuration changes
+ Fix missing 'report\_view' ACLs on all tables
+ Fix Vendor Satisfaction score is not available for vendors
+ Fix Scores Grid under vendor score breakdowns should be clickable
* Removed:
+ Remove dependency of Service Owner Workspace
+ Remove dependency of Success Indicator
#### Version 3.1.0 - February 2023
Minor fixes.
#### Version 3.0.3 - December 2022
Changed: updated release version
#### Version 3.0.0 - August 2022
Fixed: minor bug fixes
#### Version 2.1.1 - June 2022 (San Diego)
* Changed:
+ The Vendor Manager Workspace (Legacy) (com.snc.vlm.vmw) plugin is planned for deprecation in the San Diego release.
+ The Vendor Management Workspace (com.snc.sn\_itsm\_vendor) plugin is available as a separate subscription.
#### Version 1.0.6 - June 2022 (Rome)
* Changed:
+ The name Vendor Manager Workspace has been changed to Vendor Manager Workspace (legacy)
+ The app-itsm-vendor has been renamed to Vendor Management Workspace and uses the com.snc.sn\_itsm\_vendor plugin
+ The above changes were backported to Rome and San Diego
#### Version 2.0.2 - February 2022
New: Vendor Management Workspace has a new, modernized look and feel.
#### Version 1.0.3 - September 2021
The Vendor Management Workspace allows vendor managers to holistically view and manage risk and performance data for all of the vendors they manage. The product works with Continual Improvement Management to create and
track initiatives for vendor improvement. Vendor Management also integrates with Performance Analytics to provide unprecedented visibility into vendor performance.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-virtual-machine-managemet-va.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-virtual-machine-managemet-va.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-virtual-machine-managemet-va.html | Virtual Machine Management for Virtual Agent release notes | Version history for the Virtual Machine Management for Virtual Agent on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-virtual-machine-managemet-va.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-virtual-machine-managemet-va.html"><body id="store-rn-itsm-virtual-machine-managemet-va"><main role="main"><article role="article" class="dita" id="store-rn-itsm-virtual-machine-managemet-va" aria-labelledby="title_store-rn-itsm-virtual-machine-managemet-va">
<h1 class="title topictitle1" id="title_store-rn-itsm-virtual-machine-managemet-va">Virtual Machine Management for Virtual Agent release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Virtual Machine Management for Virtual Agent on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-virtual-machine-managemet-va__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d146988e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.2 - August 2021</dt>
<dd class="dd" id="store-rn-itsm-virtual-machine-managemet-va__latest-store-rn-itsm-virtual-machine-managemet-va"><ul class="ul" id="store-rn-itsm-virtual-machine-managemet-va__ul_blk_hsn_mqb">
<li class="li">New: Topics to describe, start, stop and terminate a VM for the customers who are
not using Cloud Provisioning and Governance. The new topics leverage Cloud Access
Interface (CAI) to take action on VM provisioned on AWS. <ul class="ul" id="store-rn-itsm-virtual-machine-managemet-va__ul_lhk_3sn_mqb">
<li class="li">New Topics: Start VM - CAI (Template), Describe VM - CAI (Template), Stop VM -
CAI (Template), and Terminate VM - CAI (Template)</li>
<li class="li">New Role: New role (sn_managevm_va.cai_vm_user) has been added to allow users
to access these topics from a Virtual Agent conversation and control
unauthorized actions.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itsm-virtual-machine-managemet-va__ul_s13_3sn_mqb">
<li class="li">Provision VM: Users are only shown the type of VM instances that are available
for them to request.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Virtual Machine Management for Virtual Agent release notes
Version history for the Virtual Machine Management for Virtual Agent on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.2 - August 2021
* New: Topics to describe, start, stop and terminate a VM for the customers who are
not using Cloud Provisioning and Governance. The new topics leverage Cloud Access
Interface (CAI) to take action on VM provisioned on AWS.
+ New Topics: Start VM - CAI (Template), Describe VM - CAI (Template), Stop VM -
CAI (Template), and Terminate VM - CAI (Template)
+ New Role: New role (sn\_managevm\_va.cai\_vm\_user) has been added to allow users
to access these topics from a Virtual Agent conversation and control
unauthorized actions.
* Changed:
+ Provision VM: Users are only shown the type of VM instances that are available
for them to request.
| ---
title: Virtual Machine Management for Virtual Agent release notes
description: Version history for the Virtual Machine Management for Virtual Agent
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Virtual Machine Management for Virtual Agent release notes
Version history for the Virtual Machine Management for Virtual Agent on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.2 - August 2021
* New: Topics to describe, start, stop and terminate a VM for the customers who are
not using Cloud Provisioning and Governance. The new topics leverage Cloud Access
Interface (CAI) to take action on VM provisioned on AWS.
+ New Topics: Start VM - CAI (Template), Describe VM - CAI (Template), Stop VM -
CAI (Template), and Terminate VM - CAI (Template)
+ New Role: New role (sn\_managevm\_va.cai\_vm\_user) has been added to allow users
to access these topics from a Virtual Agent conversation and control
unauthorized actions.
* Changed:
+ Provision VM: Users are only shown the type of VM instances that are available
for them to request.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-op-config-workspace-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-op-config-workspace-core.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-workforce-op-config-workspace-core.html | Workforce Optimization Configurable Workspace Core release notes | Version history for the Workforce Optimization Configurable Workspace Core on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-workforce-op-config-workspace-core.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-workforce-op-config-workspace-core.html"><body id="store-rn-itsm-workforce-op-config-workspace-core"><main role="main"><article role="article" class="dita" id="store-rn-itsm-workforce-op-config-workspace-core" aria-labelledby="title_store-rn-itsm-workforce-op-config-workspace-core">
<h1 class="title topictitle1" id="title_store-rn-itsm-workforce-op-config-workspace-core"><span class="ph">Workforce Optimization</span> Configurable Workspace Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Workforce Optimization</span> Configurable Workspace Core on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-workforce-op-config-workspace-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d165635e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.8.6 - August 2025</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.8.5 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-workforce-op-config-workspace-core__latest-itsm-workforce-op-config-workspace-core">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.8.4 - November 2024</dt>
<dd class="dd">Fixed minor bugs in this release.</dd>
<dt class="dt dlterm">Version 1.8.3 - August 2024</dt>
<dd class="dd">Fixed accessibility defects in this release.</dd>
<dt class="dt dlterm">Version 1.8.1 - May 2024</dt>
<dd class="dd">Fixed: WCAG issues.</dd>
<dt class="dt dlterm">Version 1.7.1 - February 2024</dt>
<dd class="dd">Fix for 'report_view' ACLs for tables.</dd>
<dt class="dt dlterm">Version 1.6.2 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Migration of page layout to 3.0 version.</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-workforce-op-config-workspace-core__ul_bxj_h2f_2zb">
<li class="li">Removed recommended actions dependency from app-uib-wfo-core plugin</li>
<li class="li">Accessibility issues</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.5.1 - August 2023</dt>
<dd class="dd">Changed: Uptake of applicable groups and contextual sidebar filters.</dd>
<dt class="dt dlterm">Version 1.4.4 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Ability to view KPI's based on a KPI group and assignment group</li>
<li class="li">Fixed: Few bug fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 1.4.3 - March 2023</dt>
<dd class="dd"><p class="p">Fixed: the WCAG issue on User profile sidebar, so headers used between each section are properly recognized by screen readers.</p></dd>
<dt class="dt dlterm">Version 1.4.1 - February 2023</dt>
<dd class="dd">Changed - minor updates in Team performance module</dd>
<dt class="dt dlterm">Version 1.3.1 - November 2022</dt>
<dd class="dd"><p class="p">Changed: Migrate zing search to AI Search.</p></dd>
<dt class="dt dlterm">Version 1.2.1 - August 2022</dt>
<dd class="dd"><p class="p">Fixed minor bug fixes.</p></dd>
<dt class="dt dlterm">Version 1.1.1 - May 2022</dt>
<dd class="dd">New: Enabled localization support</dd>
<dt class="dt dlterm">Version 1.0.0 - March 2022</dt>
<dd class="dd">Common Manager Workspace Application Shell.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Workforce Optimization Configurable Workspace Core release notes
Version history for the Workforce Optimization Configurable Workspace Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.8.6 - August 2025
Minor bug fixes.
#### Version 1.8.5 - May 2025
Minor bug fixes.
#### Version 1.8.4 - November 2024
Fixed minor bugs in this release.
#### Version 1.8.3 - August 2024
Fixed accessibility defects in this release.
#### Version 1.8.1 - May 2024
Fixed: WCAG issues.
#### Version 1.7.1 - February 2024
Fix for 'report\_view' ACLs for tables.
#### Version 1.6.2 - November 2023
* New: Migration of page layout to 3.0 version.
* Fixed:
+ Removed recommended actions dependency from app-uib-wfo-core plugin
+ Accessibility issues
#### Version 1.5.1 - August 2023
Changed: Uptake of applicable groups and contextual sidebar filters.
#### Version 1.4.4 - May 2023
* New: Ability to view KPI's based on a KPI group and assignment group
* Fixed: Few bug fixes
#### Version 1.4.3 - March 2023
Fixed: the WCAG issue on User profile sidebar, so headers used between each section are properly recognized by screen readers.
#### Version 1.4.1 - February 2023
Changed - minor updates in Team performance module
#### Version 1.3.1 - November 2022
Changed: Migrate zing search to AI Search.
#### Version 1.2.1 - August 2022
Fixed minor bug fixes.
#### Version 1.1.1 - May 2022
New: Enabled localization support
#### Version 1.0.0 - March 2022
Common Manager Workspace Application Shell.
| ---
title: Workforce Optimization Configurable Workspace Core release notes
description: Version history for the Workforce Optimization Configurable Workspace
Core on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Workforce Optimization Configurable Workspace Core release notes
Version history for the Workforce Optimization Configurable Workspace Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.8.6 - August 2025
Minor bug fixes.
#### Version 1.8.5 - May 2025
Minor bug fixes.
#### Version 1.8.4 - November 2024
Fixed minor bugs in this release.
#### Version 1.8.3 - August 2024
Fixed accessibility defects in this release.
#### Version 1.8.1 - May 2024
Fixed: WCAG issues.
#### Version 1.7.1 - February 2024
Fix for 'report\_view' ACLs for tables.
#### Version 1.6.2 - November 2023
* New: Migration of page layout to 3.0 version.
* Fixed:
+ Removed recommended actions dependency from app-uib-wfo-core plugin
+ Accessibility issues
#### Version 1.5.1 - August 2023
Changed: Uptake of applicable groups and contextual sidebar filters.
#### Version 1.4.4 - May 2023
* New: Ability to view KPI's based on a KPI group and assignment group
* Fixed: Few bug fixes
#### Version 1.4.3 - March 2023
Fixed: the WCAG issue on User profile sidebar, so headers used between each section are properly recognized by screen readers.
#### Version 1.4.1 - February 2023
Changed - minor updates in Team performance module
#### Version 1.3.1 - November 2022
Changed: Migrate zing search to AI Search.
#### Version 1.2.1 - August 2022
Fixed minor bug fixes.
#### Version 1.1.1 - May 2022
New: Enabled localization support
#### Version 1.0.0 - March 2022
Common Manager Workspace Application Shell.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-common.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-common.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-common.html | Workforce Optimization Common release notes | Version history for the Workforce Optimization Common on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-common.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-common.html"><body id="store-rn-itsm-workforce-optimization-common"><main role="main"><article role="article" class="dita" id="store-rn-itsm-workforce-optimization-common" aria-labelledby="title_store-rn-itsm-workforce-optimization-common">
<h1 class="title topictitle1" id="title_store-rn-itsm-workforce-optimization-common">Workforce Optimization Common release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Workforce Optimization Common on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-workforce-optimization-common__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d229924e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.6.1 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-workforce-optimization-common__latest-store-rn-itsm-workforce-optimization-common">Minor bug fix.</dd>
<dt class="dt dlterm">Version 1.6.0 - November 202</dt>
<dd class="dd">Fixed minor bugs in this release.</dd>
<dt class="dt dlterm">Version 1.5.2 - August 2024</dt>
<dd class="dd">Fixed accessibility defects in this release.</dd>
<dt class="dt dlterm">Version 1.5.0 - May 2024</dt>
<dd class="dd">Fixed: WCAG bugs.</dd>
<dt class="dt dlterm">Version 1.4.1 - February 2024</dt>
<dd class="dd">Fix for 'report_view' ACLs for tables.</dd>
<dt class="dt dlterm">Version 1.4.0 - November 2023</dt>
<dd class="dd">New: Updated translations.</dd>
<dt class="dt dlterm">Version 1.3.0 - August 2023</dt>
<dd class="dd">Changed: Supporting changes for Applicable groups, sidebar filters and inclusion/exclusion criteria</dd>
<dt class="dt dlterm">Version 1.2.1 - March 2023</dt>
<dd class="dd">Fixed: Fixed the issue where the location filter was not working on the Team calendar</dd>
<dt class="dt dlterm">Version 1.2.0 - February 2023</dt>
<dd class="dd">Fixed: minor updates</dd>
<dt class="dt dlterm">Version 1.1.3 - August 2022</dt>
<dd class="dd">Fixed: Minor bugfixes for i18n</dd>
<dt class="dt dlterm">Version 1.1.0 - May 2022</dt>
<dd class="dd">New: Enabled localization support</dd>
<dt class="dt dlterm">Version 1.0.2 - March 2022</dt>
<dd class="dd">New: Installs Common data model for Workforce Optimization</dd>
<dt class="dt dlterm">Version 1.0.1 - February 2022</dt>
<dd class="dd">Provides common data model dependency for workforce optimization products</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Workforce Optimization Common release notes
Version history for the Workforce Optimization Common on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.6.1 - May 2025
Minor bug fix.
#### Version 1.6.0 - November 202
Fixed minor bugs in this release.
#### Version 1.5.2 - August 2024
Fixed accessibility defects in this release.
#### Version 1.5.0 - May 2024
Fixed: WCAG bugs.
#### Version 1.4.1 - February 2024
Fix for 'report\_view' ACLs for tables.
#### Version 1.4.0 - November 2023
New: Updated translations.
#### Version 1.3.0 - August 2023
Changed: Supporting changes for Applicable groups, sidebar filters and inclusion/exclusion criteria
#### Version 1.2.1 - March 2023
Fixed: Fixed the issue where the location filter was not working on the Team calendar
#### Version 1.2.0 - February 2023
Fixed: minor updates
#### Version 1.1.3 - August 2022
Fixed: Minor bugfixes for i18n
#### Version 1.1.0 - May 2022
New: Enabled localization support
#### Version 1.0.2 - March 2022
New: Installs Common data model for Workforce Optimization
#### Version 1.0.1 - February 2022
Provides common data model dependency for workforce optimization products
| ---
title: Workforce Optimization Common release notes
description: Version history for the Workforce Optimization Common on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Workforce Optimization Common release notes
Version history for the Workforce Optimization Common on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.6.1 - May 2025
Minor bug fix.
#### Version 1.6.0 - November 202
Fixed minor bugs in this release.
#### Version 1.5.2 - August 2024
Fixed accessibility defects in this release.
#### Version 1.5.0 - May 2024
Fixed: WCAG bugs.
#### Version 1.4.1 - February 2024
Fix for 'report\_view' ACLs for tables.
#### Version 1.4.0 - November 2023
New: Updated translations.
#### Version 1.3.0 - August 2023
Changed: Supporting changes for Applicable groups, sidebar filters and inclusion/exclusion criteria
#### Version 1.2.1 - March 2023
Fixed: Fixed the issue where the location filter was not working on the Team calendar
#### Version 1.2.0 - February 2023
Fixed: minor updates
#### Version 1.1.3 - August 2022
Fixed: Minor bugfixes for i18n
#### Version 1.1.0 - May 2022
New: Enabled localization support
#### Version 1.0.2 - March 2022
New: Installs Common data model for Workforce Optimization
#### Version 1.0.1 - February 2022
Provides common data model dependency for workforce optimization products
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-config-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-config-workspace.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-config-workspace.html | Workforce Optimization for ITSM Configurable Workspace release notes | Version history for the Workforce Optimization for ITSM Configurable Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-config-workspace.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-config-workspace.html"><body id="store-rn-itsm-workforce-optimization-config-workspace"><main role="main"><article role="article" class="dita" id="store-rn-itsm-workforce-optimization-config-workspace" aria-labelledby="title_store-rn-itsm-workforce-optimization-config-workspace">
<h1 class="title topictitle1" id="title_store-rn-itsm-workforce-optimization-config-workspace"><span class="ph">Workforce Optimization</span> for ITSM Configurable Workspace release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Workforce Optimization for ITSM Configurable Workspace application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-workforce-optimization-config-workspace__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d241124e60" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.8.0 - August 2025</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 2.7.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-workforce-optimization-config-workspace__latest-store-rn-itsm-workforce-optimization-config-workspace">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 2.6.2 - February 2025</dt>
<dd class="dd">Fixed: Bug fixes</dd>
<dt class="dt dlterm">Version 2.6.0 - November 2024</dt>
<dd class="dd">No Major feature changes. Contains minor changes and bug fixes.</dd>
<dt class="dt dlterm">Version 2.5.0 - August 2024</dt>
<dd class="dd">Fixed accessibility defects in home page of Workforce Optimization.</dd>
<dt class="dt dlterm">Version 2.4.0 - May 2024</dt>
<dd class="dd">Fixed: WCAG issues.</dd>
<dt class="dt dlterm">Version 2.2.3 - March 2024</dt>
<dd class="dd">Updated: This version is compatible with all patch release versions in the Vancouver release.</dd>
<dt class="dt dlterm">Version 2.2.2 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Modify L1 schedules path Coaching dashboards to UIB</li>
<li class="li">Fixed: WCAG bugs Sow Edit modal bug Top Five occasions modal bug</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-workforce-optimization-config-workspace__ul_rpl_s2f_2zb">
<li class="li">Migration of page layout to 3.0 version</li>
<li class="li">Added the Applaud app</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-workforce-optimization-config-workspace__ul_gkf_t2f_2zb">
<li class="li">Removed recommended actions dependency from app-uib-wfo-core plugin</li>
<li class="li">Accessibility issues</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Localization for WFO apps</li>
<li class="li">Update list configurations and demo data scripts</li>
<li class="li">Creating matching rules to enable work item assignments</li>
<li class="li">Using filters to narrow down the display of team members</li>
<li class="li">Including or excluding user criteria for event types</li>
<li class="li">Verifying user access for your groups or team members</li>
<li class="li">Adding a quiz as a course item to a learning path</li>
<li class="li">Creating, editing, or deleting an event of the custom event type</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.3 - August 2023</dt>
<dd class="dd">
<div class="p">
<ul class="ul" id="store-rn-itsm-workforce-optimization-config-workspace__ul_xhp_lrf_2yb">
<li class="li">New:<ul class="ul" id="store-rn-itsm-workforce-optimization-config-workspace__ul_yhp_lrf_2yb">
<li class="li">Localization for WFO apps</li>
<li class="li">Update list configurations and demo data scripts</li>
<li class="li">Using filters to narrow down the display of team members</li>
<li class="li">Including or excluding user criteria for event types</li>
<li class="li">Verifying user access for your groups or team members</li>
<li class="li">Adding a quiz as a course item to a learning path</li>
<li class="li">Creating, editing, or deleting an event of the custom event type</li>
</ul></li>
</ul>
</div>
</dd>
<dt class="dt dlterm">Version 1.4.1 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-workforce-optimization-config-workspace__ul_jsp_tmc_mxb">
<li class="li">Telemetry for Agent self enroll and recommendation of courses and paths - My Learning page, Overview and Discover pages</li>
<li class="li">Added Table Definitions for Coaching and Learning, Skills, Forecasting</li>
</ul></li>
<li class="li">Changed: minor updates for Schedules and Skill Request apps</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.2 - November 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itsm-workforce-optimization-config-workspace__ul_ev5_4sh_hvb">
<li class="li">New: Added the demo data scenarios</li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.1 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Support for new modules like Work Scheduler, Learning Path, and Skill Requests</li>
<li class="li">Fixed: Enabled localization support, minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.1 - May 2022</dt>
<dd class="dd">New: Added Incidents triaged by VA KPI and enabled localization support.</dd>
<dt class="dt dlterm">Version 1.0.0 - March 2022</dt>
<dd class="dd">Workforce Optimization for ITSM provides a set of applications that empowers the manager persona to optimize their work. By using the Manager Workspace enabled by this application, managers can go to a single place where
they can perform all their tasks, such as view and change agents schedules, assign and review trainings and track groups and individual agents KPIs.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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Contains minor changes and bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - August 2024</dt>\n <dd class=\"dd\">Fixed accessibility defects in home page of Workforce Optimization.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - May 2024</dt>\n <dd class=\"dd\">Fixed: WCAG issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.3 - March 2024</dt>\n <dd class=\"dd\">Updated: This version is compatible with all patch release versions in the Vancouver release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.2 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Modify L1 schedules path Coaching dashboards to UIB</li>\n <li class=\"li\">Fixed: WCAG bugs Sow Edit modal bug Top Five occasions modal bug</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-workforce-optimization-config-workspace__ul_rpl_s2f_2zb\">\n <li class=\"li\">Migration of page layout to 3.0 version</li>\n <li class=\"li\">Added the Applaud app</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-workforce-optimization-config-workspace__ul_gkf_t2f_2zb\">\n <li class=\"li\">Removed recommended actions dependency from app-uib-wfo-core plugin</li>\n <li class=\"li\">Accessibility issues</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Localization for WFO apps</li>\n <li class=\"li\">Update list configurations and demo data scripts</li>\n <li class=\"li\">Creating matching rules to enable work item assignments</li>\n <li class=\"li\">Using filters to narrow down the display of team members</li>\n <li class=\"li\">Including or excluding user criteria for event types</li>\n <li class=\"li\">Verifying user access for your groups or team members</li>\n <li class=\"li\">Adding a quiz as a course item to a learning path</li>\n <li class=\"li\">Creating, editing, or deleting an event of the custom event type</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.3 - August 2023</dt>\n <dd class=\"dd\">\n <div class=\"p\">\n <ul class=\"ul\" id=\"store-rn-itsm-workforce-optimization-config-workspace__ul_xhp_lrf_2yb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-workforce-optimization-config-workspace__ul_yhp_lrf_2yb\">\n <li class=\"li\">Localization for WFO apps</li>\n <li class=\"li\">Update list configurations and demo data scripts</li>\n <li class=\"li\">Using filters to narrow down the display of team members</li>\n <li class=\"li\">Including or excluding user criteria for event types</li>\n <li class=\"li\">Verifying user access for your groups or team members</li>\n <li class=\"li\">Adding a quiz as a course item to a learning path</li>\n <li class=\"li\">Creating, editing, or deleting an event of the custom event type</li>\n </ul></li>\n </ul>\n </div>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.1 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-workforce-optimization-config-workspace__ul_jsp_tmc_mxb\">\n <li class=\"li\">Telemetry for Agent self enroll and recommendation of courses and paths - My Learning page, Overview and Discover pages</li>\n <li class=\"li\">Added Table Definitions for Coaching and Learning, Skills, Forecasting</li>\n </ul></li>\n <li class=\"li\">Changed: minor updates for Schedules and Skill Request apps</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.2 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itsm-workforce-optimization-config-workspace__ul_ev5_4sh_hvb\">\n <li class=\"li\">New: Added the demo data scenarios</li>\n <li class=\"li\">Fixed: Minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Support for new modules like Work Scheduler, Learning Path, and Skill Requests</li>\n <li class=\"li\">Fixed: Enabled localization support, minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - May 2022</dt>\n <dd class=\"dd\">New: Added Incidents triaged by VA KPI and enabled localization support.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - March 2022</dt>\n <dd class=\"dd\">Workforce Optimization for ITSM provides a set of applications that empowers the manager persona to optimize their work. By using the Manager Workspace enabled by this application, managers can go to a single place where\n they can perform all their tasks, such as view and change agents schedules, assign and review trainings and track groups and individual agents KPIs.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Workforce Optimization for ITSM Configurable Workspace release notes
Version history for the Workforce Optimization for ITSM Configurable Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.8.0 - August 2025
Minor bug fixes.
#### Version 2.7.0 - May 2025
Minor bug fixes.
#### Version 2.6.2 - February 2025
Fixed: Bug fixes
#### Version 2.6.0 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 2.5.0 - August 2024
Fixed accessibility defects in home page of Workforce Optimization.
#### Version 2.4.0 - May 2024
Fixed: WCAG issues.
#### Version 2.2.3 - March 2024
Updated: This version is compatible with all patch release versions in the Vancouver release.
#### Version 2.2.2 - February 2024
* Changed: Modify L1 schedules path Coaching dashboards to UIB
* Fixed: WCAG bugs Sow Edit modal bug Top Five occasions modal bug
#### Version 2.1.0 - November 2023
* New:
+ Migration of page layout to 3.0 version
+ Added the Applaud app
* Fixed:
+ Removed recommended actions dependency from app-uib-wfo-core plugin
+ Accessibility issues
#### Version 2.0.0 - August 2023
* New:
+ Localization for WFO apps
+ Update list configurations and demo data scripts
+ Creating matching rules to enable work item assignments
+ Using filters to narrow down the display of team members
+ Including or excluding user criteria for event types
+ Verifying user access for your groups or team members
+ Adding a quiz as a course item to a learning path
+ Creating, editing, or deleting an event of the custom event type
#### Version 1.4.3 - August 2023
* New:
+ Localization for WFO apps
+ Update list configurations and demo data scripts
+ Using filters to narrow down the display of team members
+ Including or excluding user criteria for event types
+ Verifying user access for your groups or team members
+ Adding a quiz as a course item to a learning path
+ Creating, editing, or deleting an event of the custom event type
#### Version 1.4.1 - February 2023
* New:
+ Telemetry for Agent self enroll and recommendation of courses and paths - My Learning page, Overview and Discover pages
+ Added Table Definitions for Coaching and Learning, Skills, Forecasting
* Changed: minor updates for Schedules and Skill Request apps
#### Version 1.2.2 - November 2022
* New: Added the demo data scenarios
* Fixed: Minor bug fixes
#### Version 1.2.1 - August 2022
* New: Support for new modules like Work Scheduler, Learning Path, and Skill Requests
* Fixed: Enabled localization support, minor bug fixes
#### Version 1.1.1 - May 2022
New: Added Incidents triaged by VA KPI and enabled localization support.
#### Version 1.0.0 - March 2022
Workforce Optimization for ITSM provides a set of applications that empowers the manager persona to optimize their work. By using the Manager Workspace enabled by this application, managers can go to a single place where
they can perform all their tasks, such as view and change agents schedules, assign and review trainings and track groups and individual agents KPIs.
| ---
title: Workforce Optimization for ITSM Configurable Workspace release notes
description: Version history for the Workforce Optimization for ITSM Configurable
Workspace application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Workforce Optimization for ITSM Configurable Workspace release notes
Version history for the Workforce Optimization for ITSM Configurable Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.8.0 - August 2025
Minor bug fixes.
#### Version 2.7.0 - May 2025
Minor bug fixes.
#### Version 2.6.2 - February 2025
Fixed: Bug fixes
#### Version 2.6.0 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 2.5.0 - August 2024
Fixed accessibility defects in home page of Workforce Optimization.
#### Version 2.4.0 - May 2024
Fixed: WCAG issues.
#### Version 2.2.3 - March 2024
Updated: This version is compatible with all patch release versions in the Vancouver release.
#### Version 2.2.2 - February 2024
* Changed: Modify L1 schedules path Coaching dashboards to UIB
* Fixed: WCAG bugs Sow Edit modal bug Top Five occasions modal bug
#### Version 2.1.0 - November 2023
* New:
+ Migration of page layout to 3.0 version
+ Added the Applaud app
* Fixed:
+ Removed recommended actions dependency from app-uib-wfo-core plugin
+ Accessibility issues
#### Version 2.0.0 - August 2023
* New:
+ Localization for WFO apps
+ Update list configurations and demo data scripts
+ Creating matching rules to enable work item assignments
+ Using filters to narrow down the display of team members
+ Including or excluding user criteria for event types
+ Verifying user access for your groups or team members
+ Adding a quiz as a course item to a learning path
+ Creating, editing, or deleting an event of the custom event type
#### Version 1.4.3 - August 2023
* New:
+ Localization for WFO apps
+ Update list configurations and demo data scripts
+ Using filters to narrow down the display of team members
+ Including or excluding user criteria for event types
+ Verifying user access for your groups or team members
+ Adding a quiz as a course item to a learning path
+ Creating, editing, or deleting an event of the custom event type
#### Version 1.4.1 - February 2023
* New:
+ Telemetry for Agent self enroll and recommendation of courses and paths - My Learning page, Overview and Discover pages
+ Added Table Definitions for Coaching and Learning, Skills, Forecasting
* Changed: minor updates for Schedules and Skill Request apps
#### Version 1.2.2 - November 2022
* New: Added the demo data scenarios
* Fixed: Minor bug fixes
#### Version 1.2.1 - August 2022
* New: Support for new modules like Work Scheduler, Learning Path, and Skill Requests
* Fixed: Enabled localization support, minor bug fixes
#### Version 1.1.1 - May 2022
New: Added Incidents triaged by VA KPI and enabled localization support.
#### Version 1.0.0 - March 2022
Workforce Optimization for ITSM provides a set of applications that empowers the manager persona to optimize their work. By using the Manager Workspace enabled by this application, managers can go to a single place where
they can perform all their tasks, such as view and change agents schedules, assign and review trainings and track groups and individual agents KPIs.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-content-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-content-pack.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-content-pack.html | Workforce Optimization Content Pack for ITSM release notes | Version history for the Workforce Optimization Content Pack for ITSM on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-content-pack.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-content-pack.html"><body id="store-rn-itsm-workforce-optimization-content-pack"><main role="main"><article role="article" class="dita" id="store-rn-itsm-workforce-optimization-content-pack" aria-labelledby="title_store-rn-itsm-workforce-optimization-content-pack">
<h1 class="title topictitle1" id="title_store-rn-itsm-workforce-optimization-content-pack">Workforce Optimization Content Pack for ITSM release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Workforce Optimization Content Pack for ITSM on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-workforce-optimization-content-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d205582e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.0 - September 2021</dt>
<dd class="dd" id="store-rn-itsm-workforce-optimization-content-pack__latest-store-rn-itsm-workforce-optimization-content-pack"><ul class="ul" id="store-rn-itsm-workforce-optimization-content-pack__ul_ntc_fnw_wqb">
<li class="li">Changed : Overdue learning tasks widget on coach landing page to uptake new
changes from coaching with learning</li>
<li class="li">Fixed: Bug fixes and ACLs</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.3 - March 2021</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul" id="store-rn-itsm-workforce-optimization-content-pack__ul_vgb_bxn_v4b">
<li class="li">Request time off using ITSM Virtual Agent</li>
<li class="li">Global search in Workforce Optimization for ITSM</li>
<li class="li">Custom landing pages for Coaching and Channels applications Skill-based
routing in Workforce Optimization for ITSM</li>
<li class="li">Coaching Overview tab indicator Trainee Quality Rating indicator to calculate
assessments from surveys taken by coach</li>
<li class="li">Coaching opportunities available by default</li>
<li class="li">Coaching surveys available by default</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-content-pack.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-content-pack.html\"><body id=\"store-rn-itsm-workforce-optimization-content-pack\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-workforce-optimization-content-pack\" aria-labelledby=\"title_store-rn-itsm-workforce-optimization-content-pack\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-workforce-optimization-content-pack\">Workforce Optimization Content Pack for ITSM release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Workforce Optimization Content Pack for ITSM on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-workforce-optimization-content-pack__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d205582e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.1.0 - September 2021</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-workforce-optimization-content-pack__latest-store-rn-itsm-workforce-optimization-content-pack\"><ul class=\"ul\" id=\"store-rn-itsm-workforce-optimization-content-pack__ul_ntc_fnw_wqb\">\n <li class=\"li\">Changed : Overdue learning tasks widget on coach landing page to uptake new\n changes from coaching with learning</li>\n <li class=\"li\">Fixed: Bug fixes and ACLs</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - March 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itsm-workforce-optimization-content-pack__ul_vgb_bxn_v4b\">\n <li class=\"li\">Request time off using ITSM Virtual Agent</li>\n <li class=\"li\">Global search in Workforce Optimization for ITSM</li>\n <li class=\"li\">Custom landing pages for Coaching and Channels applications Skill-based\n routing in Workforce Optimization for ITSM</li>\n <li class=\"li\">Coaching Overview tab indicator Trainee Quality Rating indicator to calculate\n assessments from surveys taken by coach</li>\n <li class=\"li\">Coaching opportunities available by default</li>\n <li class=\"li\">Coaching surveys available by default</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Workforce Optimization Content Pack for ITSM release notes
Version history for the Workforce Optimization Content Pack for ITSM on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - September 2021
* Changed : Overdue learning tasks widget on coach landing page to uptake new
changes from coaching with learning
* Fixed: Bug fixes and ACLs
#### Version 1.0.3 - March 2021
* New:
+ Request time off using ITSM Virtual Agent
+ Global search in Workforce Optimization for ITSM
+ Custom landing pages for Coaching and Channels applications Skill-based
routing in Workforce Optimization for ITSM
+ Coaching Overview tab indicator Trainee Quality Rating indicator to calculate
assessments from surveys taken by coach
+ Coaching opportunities available by default
+ Coaching surveys available by default
| ---
title: Workforce Optimization Content Pack for ITSM release notes
description: Version history for the Workforce Optimization Content Pack for ITSM
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Workforce Optimization Content Pack for ITSM release notes
Version history for the Workforce Optimization Content Pack for ITSM on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - September 2021
* Changed : Overdue learning tasks widget on coach landing page to uptake new
changes from coaching with learning
* Fixed: Bug fixes and ACLs
#### Version 1.0.3 - March 2021
* New:
+ Request time off using ITSM Virtual Agent
+ Global search in Workforce Optimization for ITSM
+ Custom landing pages for Coaching and Channels applications Skill-based
routing in Workforce Optimization for ITSM
+ Coaching Overview tab indicator Trainee Quality Rating indicator to calculate
assessments from surveys taken by coach
+ Coaching opportunities available by default
+ Coaching surveys available by default
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-itsm-admin-center.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-itsm-admin-center.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-itsm-admin-center.html | Workforce Optimization for ITSM Admin Center release notes | Version history for the Workforce Optimization for ITSM Admin Center application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-itsm-admin-center.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-itsm-admin-center.html"><body id="store-rn-itsm-workforce-optimization-itsm-admin-center"><main role="main"><article role="article" class="dita" id="store-rn-itsm-workforce-optimization-itsm-admin-center" aria-labelledby="title_store-rn-itsm-workforce-optimization-itsm-admin-center">
<h1 class="title topictitle1" id="title_store-rn-itsm-workforce-optimization-itsm-admin-center"><span class="ph">Workforce Optimization for ITSM</span> Admin Center release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Workforce Optimization for ITSM</span> Admin Center application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-workforce-optimization-itsm-admin-center__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d131332e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.0 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-workforce-optimization-itsm-admin-center__latest-store-rn-itsm-workforce-optimization-itsm-admin-center">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.2.2 - November 2024</dt>
<dd class="dd">No Major feature changes. Contains minor changes and bug fixes.</dd>
<dt class="dt dlterm">Version 1.0.2 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Workforce Optimization Admin center will help system admins to do the setup of Workforce Optimization. From Admin Center, admins can:<ul class="ul" id="store-rn-itsm-workforce-optimization-itsm-admin-center__ul_ohh_j1p_ccc">
<li class="li">Mark assignment groups as WFO groups</li>
<li class="li">Add or remove managers and members from WFO groups</li>
<li class="li">Add or revoke application access to WFO groups and managers</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Workforce Optimization for ITSM Admin Center release notes
Version history for the Workforce Optimization for ITSM Admin Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - May 2025
Minor bug fixes.
#### Version 1.2.2 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 1.0.2 - August 2024
* Workforce Optimization Admin center will help system admins to do the setup of Workforce Optimization. From Admin Center, admins can:
+ Mark assignment groups as WFO groups
+ Add or remove managers and members from WFO groups
+ Add or revoke application access to WFO groups and managers
| ---
title: Workforce Optimization for ITSM Admin Center release notes
description: Version history for the Workforce Optimization for ITSM Admin Center
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Workforce Optimization for ITSM Admin Center release notes
Version history for the Workforce Optimization for ITSM Admin Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - May 2025
Minor bug fixes.
#### Version 1.2.2 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 1.0.2 - August 2024
* Workforce Optimization Admin center will help system admins to do the setup of Workforce Optimization. From Admin Center, admins can:
+ Mark assignment groups as WFO groups
+ Add or remove managers and members from WFO groups
+ Add or revoke application access to WFO groups and managers
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-work-scheduler.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-work-scheduler.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-work-scheduler.html | Work Scheduler for Workforce Optimization release notes | Version history for the ITSM Work Scheduler for Workforce Optimization application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-work-scheduler.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-work-scheduler.html"><body id="store-rn-itsm-workforce-optimization-work-scheduler"><main role="main"><article role="article" class="dita" id="store-rn-itsm-workforce-optimization-work-scheduler" aria-labelledby="title_store-rn-itsm-workforce-optimization-work-scheduler">
<h1 class="title topictitle1" id="title_store-rn-itsm-workforce-optimization-work-scheduler">Work Scheduler for Workforce Optimization release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM Work Scheduler for Workforce Optimization application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itsm-workforce-optimization-work-scheduler__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d312517e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.2.7 - August 2025</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 3.2.2 - May 2025</dt>
<dd class="dd" id="store-rn-itsm-workforce-optimization-work-scheduler__latest-store-rn-itsm-workforce-optimization-work-scheduler">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 3.2.1 - February 2025</dt>
<dd class="dd">Fixed: Matching criteria issue related to agents.</dd>
<dt class="dt dlterm">Version 3.2.0 - November 2024</dt>
<dd class="dd">No Major feature changes. Contains minor changes and bug fixes.</dd>
<dt class="dt dlterm">Version 3.1.4 - August 2024</dt>
<dd class="dd">Fixed accessibility defects in this release.</dd>
<dt class="dt dlterm">Version 3.1.3 - May 2024</dt>
<dd class="dd">Fixed: WCAG bugs.</dd>
<dt class="dt dlterm">Version 3.1.2 - February 2024</dt>
<dd class="dd">Fixed: Matching criteria bug.</dd>
<dt class="dt dlterm">Version 3.1.1 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Extension points feature</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-workforce-optimization-work-scheduler__ul_ex4_42f_2zb">
<li class="li">WCAG issue<ul class="ul" id="store-rn-itsm-workforce-optimization-work-scheduler__ul_btw_m2f_2zb">
<li class="li">Foreground and background colors meets WCAG 2 AA minimum contrast ratio thresholds</li>
<li class="li">Elements that have scrollable content are accessible by keyboard</li>
<li class="li">The order of headings is semantically correct</li>
<li class="li">The content info landmark is at top level</li>
</ul></li>
<li class="li">Axe tool testing<ul class="ul" id="store-rn-itsm-workforce-optimization-work-scheduler__ul_rqk_42f_2zb">
<li class="li">Buttons should have discernible text</li>
<li class="li">Heading Level Should be increased by 1</li>
<li class="li">Form Elements should have labels</li>
</ul></li>
<li class="li">A11y : Missing label for input elements</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-workforce-optimization-work-scheduler__ul_xpj_mqr_dyb">
<li class="li">Migrate existing recommendation engine to Assignment workbench.</li>
<li class="li">Add timezone and availability matching criteria to recommend users.</li>
<li class="li">Add matching details in Work scheduler calendar contextual panel.</li>
<li class="li">Prevent the ability for user to use sort and filter when recommendations are on.</li>
<li class="li">Add "Work shift" details on the calendar contextual panel.</li>
<li class="li">Persist collapse of assignment groups in Work Scheduler calendar.</li>
<li class="li">Add matching criteria conditionally to recommendation matching rule.</li>
<li class="li">Clicking on Agent link will display user details in contextual side pane.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itsm-workforce-optimization-work-scheduler__ul_qk3_4qr_dyb">
<li class="li">Existing recommendation implementation was replaced with Assignment workbench framework to suggest users.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itsm-workforce-optimization-work-scheduler__ul_c3f_pqr_dyb">
<li class="li">Security issues.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itsm-workforce-optimization-work-scheduler__ul_hc1_bhp_cyb">
<li class="li">Create Teammembers section of contextual side panel for work calendar filters</li>
<li class="li">Move work scheduler header into side panel</li>
<li class="li">Move team member search and sorting of recommendations to above the now-calendar header</li>
</ul></li>
<li class="li">Changed: UI changes for work scheduler page and filters contextual side panel</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - April 2023</dt>
<dd class="dd">Fixed:<ul class="ul" id="store-rn-itsm-workforce-optimization-work-scheduler__ul_jfp_2hm_zwb">
<li class="li">UTC timezone users were unable to view the Shift calendar.</li>
<li class="li">Active span was not resizing.</li>
<li class="li">Display of work queue was empty.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Added new demo data</li>
<li class="li">Refresh recommendations when user clicks left/right arrow to move to the next item</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Add ability to resize work item spans from the calendar directly without having to open the record first on the sidebar.</li>
<li class="li">Add ability to re-assign or move a work item span on the work scheduler calendar by performing drag and drop actions from the calendar grid.</li>
<li class="li">Add ability to resize work scheduler sidebar.</li>
</ul></li>
<li class="li">Fixed: <ul class="ul">
<li class="li">Fixed an issue that prevented the calendar to change the context date to the selected work item start date due to a bad handling of non default time formats set on the user's profile.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.4 - August 2022</dt>
<dd class="dd">Plan your teams' work and assign work items such as incidents, problems, change requests, or interactions to them based on their skills and availability. View your teams' shifts and work assignments and assign or reassign
the work items from a central location.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-work-scheduler.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-work-scheduler.html\"><body id=\"store-rn-itsm-workforce-optimization-work-scheduler\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm-workforce-optimization-work-scheduler\" aria-labelledby=\"title_store-rn-itsm-workforce-optimization-work-scheduler\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm-workforce-optimization-work-scheduler\">Work Scheduler for Workforce Optimization release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITSM Work Scheduler for Workforce Optimization application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itsm-workforce-optimization-work-scheduler__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d312517e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.2.7 - August 2025</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.2 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itsm-workforce-optimization-work-scheduler__latest-store-rn-itsm-workforce-optimization-work-scheduler\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.1 - February 2025</dt>\n <dd class=\"dd\">Fixed: Matching criteria issue related to agents.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.0 - November 2024</dt>\n <dd class=\"dd\">No Major feature changes. Contains minor changes and bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.4 - August 2024</dt>\n <dd class=\"dd\">Fixed accessibility defects in this release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.3 - May 2024</dt>\n <dd class=\"dd\">Fixed: WCAG bugs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.2 - February 2024</dt>\n <dd class=\"dd\">Fixed: Matching criteria bug.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Extension points feature</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-workforce-optimization-work-scheduler__ul_ex4_42f_2zb\">\n <li class=\"li\">WCAG issue<ul class=\"ul\" id=\"store-rn-itsm-workforce-optimization-work-scheduler__ul_btw_m2f_2zb\">\n <li class=\"li\">Foreground and background colors meets WCAG 2 AA minimum contrast ratio thresholds</li>\n <li class=\"li\">Elements that have scrollable content are accessible by keyboard</li>\n <li class=\"li\">The order of headings is semantically correct</li>\n <li class=\"li\">The content info landmark is at top level</li>\n </ul></li>\n <li class=\"li\">Axe tool testing<ul class=\"ul\" id=\"store-rn-itsm-workforce-optimization-work-scheduler__ul_rqk_42f_2zb\">\n <li class=\"li\">Buttons should have discernible text</li>\n <li class=\"li\">Heading Level Should be increased by 1</li>\n <li class=\"li\">Form Elements should have labels</li>\n </ul></li>\n <li class=\"li\">A11y : Missing label for input elements</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-workforce-optimization-work-scheduler__ul_xpj_mqr_dyb\">\n <li class=\"li\">Migrate existing recommendation engine to Assignment workbench.</li>\n <li class=\"li\">Add timezone and availability matching criteria to recommend users.</li>\n <li class=\"li\">Add matching details in Work scheduler calendar contextual panel.</li>\n <li class=\"li\">Prevent the ability for user to use sort and filter when recommendations are on.</li>\n <li class=\"li\">Add "Work shift" details on the calendar contextual panel.</li>\n <li class=\"li\">Persist collapse of assignment groups in Work Scheduler calendar.</li>\n <li class=\"li\">Add matching criteria conditionally to recommendation matching rule.</li>\n <li class=\"li\">Clicking on Agent link will display user details in contextual side pane.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itsm-workforce-optimization-work-scheduler__ul_qk3_4qr_dyb\">\n <li class=\"li\">Existing recommendation implementation was replaced with Assignment workbench framework to suggest users.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-workforce-optimization-work-scheduler__ul_c3f_pqr_dyb\">\n <li class=\"li\">Security issues.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itsm-workforce-optimization-work-scheduler__ul_hc1_bhp_cyb\">\n <li class=\"li\">Create Teammembers section of contextual side panel for work calendar filters</li>\n <li class=\"li\">Move work scheduler header into side panel</li>\n <li class=\"li\">Move team member search and sorting of recommendations to above the now-calendar header</li>\n </ul></li>\n <li class=\"li\">Changed: UI changes for work scheduler page and filters contextual side panel</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - April 2023</dt>\n <dd class=\"dd\">Fixed:<ul class=\"ul\" id=\"store-rn-itsm-workforce-optimization-work-scheduler__ul_jfp_2hm_zwb\">\n <li class=\"li\">UTC timezone users were unable to view the Shift calendar.</li>\n <li class=\"li\">Active span was not resizing.</li>\n <li class=\"li\">Display of work queue was empty.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Added new demo data</li>\n <li class=\"li\">Refresh recommendations when user clicks left/right arrow to move to the next item</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Add ability to resize work item spans from the calendar directly without having to open the record first on the sidebar.</li>\n <li class=\"li\">Add ability to re-assign or move a work item span on the work scheduler calendar by performing drag and drop actions from the calendar grid.</li>\n <li class=\"li\">Add ability to resize work scheduler sidebar.</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Fixed an issue that prevented the calendar to change the context date to the selected work item start date due to a bad handling of non default time formats set on the user's profile.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - August 2022</dt>\n <dd class=\"dd\">Plan your teams' work and assign work items such as incidents, problems, change requests, or interactions to them based on their skills and availability. View your teams' shifts and work assignments and assign or reassign\n the work items from a central location.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Work Scheduler for Workforce Optimization release notes
Version history for the ITSM Work Scheduler for Workforce Optimization application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.2.7 - August 2025
Minor bug fixes.
#### Version 3.2.2 - May 2025
Minor bug fixes.
#### Version 3.2.1 - February 2025
Fixed: Matching criteria issue related to agents.
#### Version 3.2.0 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 3.1.4 - August 2024
Fixed accessibility defects in this release.
#### Version 3.1.3 - May 2024
Fixed: WCAG bugs.
#### Version 3.1.2 - February 2024
Fixed: Matching criteria bug.
#### Version 3.1.1 - November 2023
* New: Extension points feature
* Fixed:
+ WCAG issue
- Foreground and background colors meets WCAG 2 AA minimum contrast ratio thresholds
- Elements that have scrollable content are accessible by keyboard
- The order of headings is semantically correct
- The content info landmark is at top level
+ Axe tool testing
- Buttons should have discernible text
- Heading Level Should be increased by 1
- Form Elements should have labels
+ A11y : Missing label for input elements
#### Version 3.0.0 - August 2023
* New:
+ Migrate existing recommendation engine to Assignment workbench.
+ Add timezone and availability matching criteria to recommend users.
+ Add matching details in Work scheduler calendar contextual panel.
+ Prevent the ability for user to use sort and filter when recommendations are on.
+ Add "Work shift" details on the calendar contextual panel.
+ Persist collapse of assignment groups in Work Scheduler calendar.
+ Add matching criteria conditionally to recommendation matching rule.
+ Clicking on Agent link will display user details in contextual side pane.
* Changed:
+ Existing recommendation implementation was replaced with Assignment workbench framework to suggest users.
* Fixed:
+ Security issues.
#### Version 2.1.0 - August 2023
* New:
+ Create Teammembers section of contextual side panel for work calendar filters
+ Move work scheduler header into side panel
+ Move team member search and sorting of recommendations to above the now-calendar header
* Changed: UI changes for work scheduler page and filters contextual side panel
#### Version 2.0.2 - April 2023
Fixed:
* UTC timezone users were unable to view the Shift calendar.
* Active span was not resizing.
* Display of work queue was empty.
#### Version 2.0.0 - February 2023
* New:
+ Added new demo data
+ Refresh recommendations when user clicks left/right arrow to move to the next item
#### Version 1.1.0 - November 2022
* New:
+ Add ability to resize work item spans from the calendar directly without having to open the record first on the sidebar.
+ Add ability to re-assign or move a work item span on the work scheduler calendar by performing drag and drop actions from the calendar grid.
+ Add ability to resize work scheduler sidebar.
* Fixed:
+ Fixed an issue that prevented the calendar to change the context date to the selected work item start date due to a bad handling of non default time formats set on the user's profile.
#### Version 1.0.4 - August 2022
Plan your teams' work and assign work items such as incidents, problems, change requests, or interactions to them based on their skills and availability. View your teams' shifts and work assignments and assign or reassign
the work items from a central location.
| ---
title: Work Scheduler for Workforce Optimization release notes
description: Version history for the ITSM Work Scheduler for Workforce Optimization
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# Work Scheduler for Workforce Optimization release notes
Version history for the ITSM Work Scheduler for Workforce Optimization application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.2.7 - August 2025
Minor bug fixes.
#### Version 3.2.2 - May 2025
Minor bug fixes.
#### Version 3.2.1 - February 2025
Fixed: Matching criteria issue related to agents.
#### Version 3.2.0 - November 2024
No Major feature changes. Contains minor changes and bug fixes.
#### Version 3.1.4 - August 2024
Fixed accessibility defects in this release.
#### Version 3.1.3 - May 2024
Fixed: WCAG bugs.
#### Version 3.1.2 - February 2024
Fixed: Matching criteria bug.
#### Version 3.1.1 - November 2023
* New: Extension points feature
* Fixed:
+ WCAG issue
- Foreground and background colors meets WCAG 2 AA minimum contrast ratio thresholds
- Elements that have scrollable content are accessible by keyboard
- The order of headings is semantically correct
- The content info landmark is at top level
+ Axe tool testing
- Buttons should have discernible text
- Heading Level Should be increased by 1
- Form Elements should have labels
+ A11y : Missing label for input elements
#### Version 3.0.0 - August 2023
* New:
+ Migrate existing recommendation engine to Assignment workbench.
+ Add timezone and availability matching criteria to recommend users.
+ Add matching details in Work scheduler calendar contextual panel.
+ Prevent the ability for user to use sort and filter when recommendations are on.
+ Add "Work shift" details on the calendar contextual panel.
+ Persist collapse of assignment groups in Work Scheduler calendar.
+ Add matching criteria conditionally to recommendation matching rule.
+ Clicking on Agent link will display user details in contextual side pane.
* Changed:
+ Existing recommendation implementation was replaced with Assignment workbench framework to suggest users.
* Fixed:
+ Security issues.
#### Version 2.1.0 - August 2023
* New:
+ Create Teammembers section of contextual side panel for work calendar filters
+ Move work scheduler header into side panel
+ Move team member search and sorting of recommendations to above the now-calendar header
* Changed: UI changes for work scheduler page and filters contextual side panel
#### Version 2.0.2 - April 2023
Fixed:
* UTC timezone users were unable to view the Shift calendar.
* Active span was not resizing.
* Display of work queue was empty.
#### Version 2.0.0 - February 2023
* New:
+ Added new demo data
+ Refresh recommendations when user clicks left/right arrow to move to the next item
#### Version 1.1.0 - November 2022
* New:
+ Add ability to resize work item spans from the calendar directly without having to open the record first on the sidebar.
+ Add ability to re-assign or move a work item span on the work scheduler calendar by performing drag and drop actions from the calendar grid.
+ Add ability to resize work scheduler sidebar.
* Fixed:
+ Fixed an issue that prevented the calendar to change the context date to the selected work item start date due to a bad handling of non default time formats set on the user's profile.
#### Version 1.0.4 - August 2022
Plan your teams' work and assign work items such as incidents, problems, change requests, or interactions to them based on their skills and availability. View your teams' shifts and work assignments and assign or reassign
the work items from a central location.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-service-management/store-rn-itsm.html | ServiceNow Store - IT Service Management release notes | The ServiceNow Store contains IT Service Management applications. | [] | [
"ServiceNow Store release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm.html" id="bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm.html"><body id="store-rn-itsm"><main role="main"><article role="article" class="dita" id="store-rn-itsm" aria-labelledby="title_store-rn-itsm">
<h1 class="title topictitle1" id="title_store-rn-itsm"><span class="ph">ServiceNow Store</span> - <span class="ph">IT Service Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains <span class="ph">IT Service Management</span> applications.</p>
<section class="section" id="store-rn-itsm__section_vn5_1cb_lhb">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
<section class="section" id="store-rn-itsm__section_pgm_mcj_z3b"><h2 id="d246628e55" class="title sectiontitle">Read ITSM documentation in one place</h2>
<p class="p">The <span class="ph">ServiceNow Store</span>
<span class="ph">IT Service Management</span> documentation is
now in the release family sections of the <span class="ph">ServiceNow</span> Product Documentation site.
To read about ITSM features from the <span class="ph">ServiceNow Store</span> and the family releases,
navigate to the <a class="xref" href="https://docs.servicenow.com/">Product Documentation site homepage</a> and select your release family.</p>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-advanced-recommended-actions.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-advanced-recommended-actions.html">Advanced Recommended actions for ITSM release notes</a><p class="shortdesc">Version history for the ITSM Recommended Actions for ITSM - Advanced application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-agent-client-collector-investigation.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-agent-client-collector-investigation.html">Agent Client Collector for Investigation release notes</a><p class="shortdesc">Version history for the ITSM Agent Client Collector for Investigation on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-app-applaud-ux.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-app-applaud-ux.html">App Applaud UX release notes</a><p class="shortdesc">Version history for the ITSM App Applaud UX application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-coaching.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-coaching.html">Coaching release notes</a><p class="shortdesc">Version history for the ITSM Coaching application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-coaching-learning.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-coaching-learning.html">Coaching with Learning release notes</a><p class="shortdesc">Version history for the <span class="ph">Coaching with Learning</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-coaching-learning-migration-utility.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-coaching-learning-migration-utility.html">Coaching with Learning Migration Utility release notes</a><p class="shortdesc">Version history for the <span class="ph">Coaching with Learning</span> Migration Utility application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-collaboration-services.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-collaboration-services.html">Collaboration Services release notes</a><p class="shortdesc">Version history for the <span class="ph">IT Service Management</span> Collaboration Services application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-confluence-search-connector.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-confluence-search-connector.html">Confluence Search Connector release notes</a><p class="shortdesc">Version history for the Confluence Search Connector application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-dex-app-device-health.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-app-device-health.html">DEX Application and Device Health release notes</a><p class="shortdesc">Version history for the <span class="ph">DEX</span> <span class="ph">Application and Device Health</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-dex-content-playbook.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-content-playbook.html">DEX Content Playbook release notes</a><p class="shortdesc">Version history for the <span class="ph">DEX Content Playbook</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-itom-dex-desktop-assistant.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-desktop-assistant.html">DEX Desktop Assistant release notes</a><p class="shortdesc">Version history for the <span class="ph">DEX</span> <span class="ph">Desktop Assistant</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-digital-experience-score.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-digital-experience-score.html">Digital Experience Score release notes</a><p class="shortdesc">Version history for the <span class="ph">Digital Experience Score</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-digital-portfolio-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-digital-portfolio-mgmt.html">Digital Portfolio Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Digital Portfolio Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-digital-product-release.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-digital-product-release.html">Digital Product Release release notes</a><p class="shortdesc">Version history for the <span class="ph">Digital Product Release</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-enterprise-portfolio.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-enterprise-portfolio.html">Enterprise Portfolio release notes</a><p class="shortdesc">Version history for the ITSM Enterprise Portfolio application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-impact-value-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-impact-value-mgmt.html">Impact Value Management - ITSM release notes</a><p class="shortdesc">Version history for the Impact Value Management - <span class="ph">ITSM</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-interceptor-ui-sow.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-interceptor-ui-sow.html">Interceptor UI for Service Operations Workspace release notes</a><p class="shortdesc">Version history for the Interceptor UI for <span class="ph">Service Operations Workspace</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-investigation-framework.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-investigation-framework.html">Investigation Framework release notes</a><p class="shortdesc">Version history for the ITSM Investigation Framework on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-ms-365.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ms-365.html">IT Service Management for Microsoft 365 release notes</a><p class="shortdesc">Version history for the <span class="ph">IT Service Management</span> for <span class="ph">Microsoft 365</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-integration-ms-teams.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-integration-ms-teams.html">IT Service Management integration with Microsoft Teams release notes</a><p class="shortdesc">Version history for the <span class="ph">IT Service Management</span> integration with <span class="ph">Microsoft Teams</span> on the <span class="ph">ServiceNow Store</span> .</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-analytics.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-analytics.html">ITSM Analytics release notes</a><p class="shortdesc">Version history for the <span class="ph">ITSM</span> Analytics on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-ms-ad-password-reset.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ms-ad-password-reset.html">ITSM Microsoft AD Spoke for Password Reset release notes</a><p class="shortdesc">Version history for the <span class="ph">ITSM</span> Microsoft AD Spoke for Password Reset on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-ms-azure-ad-password-reset.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ms-azure-ad-password-reset.html">ITSM Microsoft Entra ID Spoke for Password Reset release notes</a><p class="shortdesc">Version history for the <span class="ph">ITSM</span> <span class="ph">Microsoft Entra ID</span> Spoke for Password Reset on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-mobile-agent.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-mobile-agent.html">ITSM Mobile Agent release notes</a><p class="shortdesc">Version history for the <span class="ph">ITSM</span> <span class="ph">Mobile Agent</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-itsm-nlu-model-va.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-itsm-nlu-model-va.html">ITSM NLU Model for Virtual Agent Conversations release notes</a><p class="shortdesc">Version history for the <span class="ph">ServiceNow®</span> ITSM NLU Model for Virtual Agent Conversations application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-itsm-process-optimization.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-itsm-process-optimization.html">ITSM Process Mining Content Pack release notes</a><p class="shortdesc">Version history for the ITSM Process Mining Content Pack on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-success-dashboard.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-success-dashboard.html">ITSM Success Dashboard release notes</a><p class="shortdesc">Version history for the <span class="ph">ITSM Success Dashboard</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-success-dashboard-indicators.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-success-dashboard-indicators.html">ITSM Success Dashboard indicators release notes</a><p class="shortdesc">Version history for the <span class="ph">ITSM Success Dashboard</span> indicators application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-itsm-va-conversations.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-itsm-va-conversations.html">ITSM Virtual Agent Conversations release notes</a><p class="shortdesc">Version history for the <span class="ph">ServiceNow®</span> ITSM Virtual Agent Conversations on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-knowledge-graph.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-knowledge-graph.html">Knowledge Graph release notes</a><p class="shortdesc">Version history for the <span class="ph">Knowledge Graph</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-meeting-cab.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-meeting-cab.html">Meeting CAB release notes</a><p class="shortdesc">Version history for the Meeting CAB on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-meeting-extensions-ms-teams.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-meeting-extensions-ms-teams.html">Meeting Extensions for Microsoft Teams release notes</a><p class="shortdesc">Version history for the Meeting Extensions for Microsoft Teams on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-ms-endpoint-config-mgr-invest.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ms-endpoint-config-mgr-invest.html">Microsoft Endpoint Configuration Manager for Investigation release notes</a><p class="shortdesc">Version history for the Microsoft Endpoint Configuration Manager for Investigation on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-migration-utility-sow.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-migration-utility-sow.html">Migration Utility for Service Operations Workspace release notes</a><p class="shortdesc">Version history for the Migration Utility for <span class="ph">Service Operations Workspace</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-notify-connector-ms-teams.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-notify-connector-ms-teams.html">Notify Connector for Microsoft Teams release notes</a><p class="shortdesc">Version history for the <span class="ph">IT Service Management</span> Notify Connector for <span class="ph">Microsoft Teams</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-notify-webex-connector.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-notify-webex-connector.html">Notify Webex Connector release notes</a><p class="shortdesc">Version history for the Notify <span class="ph">Webex</span> Connector application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-notify-zoom.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-notify-zoom.html">Notify Zoom Connector release notes</a><p class="shortdesc">Version history for the ITSM <span class="ph">Notify</span> <span class="ph">Zoom</span> Connector on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-now-assist.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-now-assist.html">Now Assist for ITSM release notes</a><p class="shortdesc">Version history for the <span class="ph">Now Assist for ITSM</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-itsm-observation-framework.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-itsm-observation-framework.html">Observation Framework release notes</a><p class="shortdesc">Version history for the Observation Framework on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-oncall-ui-components-config-ws.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-oncall-ui-components-config-ws.html">On-Call UI Components for Configurable Workspaces release notes</a><p class="shortdesc">Version history for the On-Call UI Components for Configurable Workspaces application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-oam.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-oam.html">Outlook Actionable Messages release notes</a><p class="shortdesc">Version history for the ITSM Outlook Actionable Messages app on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-password-reset-va.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-password-reset-va.html">Password Reset for Virtual Agent release notes</a><p class="shortdesc">Version history for the Password Reset for Virtual Agent on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-pa-content-vendor-mgmt-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-pa-content-vendor-mgmt-workspace.html">Performance Analytics Content Pack - Vendor Management Workspace release notes</a><p class="shortdesc">Version history for <span class="ph">Performance Analytics</span> Content Pack - <span class="ph">Vendor Management Workspace</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-proactive-engagement.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-proactive-engagement.html">Proactive Engagement release notes</a><p class="shortdesc">Version history for the Proactive Engagement application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-pm-migration-utility.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-pm-migration-utility.html">Problem Management Migration Utility release notes</a><p class="shortdesc">Version history for the <span class="ph">ITSM</span> <span class="ph">Problem Management</span> Migration Utility on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-recommendations-incident-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-recommendations-incident-mgmt.html">Recommendations for Incident Management release notes</a><p class="shortdesc">Version history for the Recommendations for <span class="ph">Incident Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-recommended-actions-itsm.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-recommended-actions-itsm.html">Recommended Actions for ITSM release notes</a><p class="shortdesc">Version history for the <span class="ph">Recommended Actions for ITSM</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-remedial-actions-framework.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-remedial-actions-framework.html">Remedial Actions Framework release notes</a><p class="shortdesc">Version history for the Remedial Actions Framework on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" 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notes</a><p class="shortdesc">Version history for the <span class="ph">Service Operations Workspace</span> <span class="ph">ITSM</span> Applications on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-service-reliability-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-service-reliability-mgmt.html">Service Reliability Management release notes</a><p class="shortdesc">Version history for the ITSM <span class="ph">Service Reliability Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-servicenow-benchmarks.html" 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Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-shift-planning.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-shift-planning.html">Shift Planning release notes</a><p class="shortdesc">Version history for the Shift Planning application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-skill-review-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-skill-review-mgmt.html">Skill Review Management release notes</a><p class="shortdesc">Version history for the Skill Review Management application on the <span class="ph">ServiceNow 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class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-site-reliability-operations.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-site-reliability-operations.html">Site Reliability Operations release notes</a><p class="shortdesc">Version history for the Site Reliability Operations on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-task-intelligence.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-task-intelligence.html">Task Intelligence for ITSM release notes</a><p class="shortdesc">Version history for the Task Intelligence for ITSM 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history for the UI Components of Collaboration for Configurable Workspaces on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-user-surveys.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-user-surveys.html">User Surveys release notes</a><p class="shortdesc">Version history for the ITSM User Surveys application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt-mobile.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt-mobile.html">Vendor Management Mobile release notes</a><p class="shortdesc">Version history for the Vendor Management Mobile application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt.html">Vendor Management Workspace release notes</a><p class="shortdesc">Version history for the <span class="ph">Vendor Management Workspace</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-virtual-machine-managemet-va.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-virtual-machine-managemet-va.html">Virtual Machine Management for Virtual Agent release notes</a><p class="shortdesc">Version history for the Virtual Machine Management for Virtual Agent on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-work-scheduler.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-work-scheduler.html">Work Scheduler for Workforce Optimization release notes</a><p class="shortdesc">Version history for the ITSM Work Scheduler for Workforce Optimization application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-common.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-common.html">Workforce Optimization Common release notes</a><p class="shortdesc">Version history for the Workforce Optimization Common on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-workforce-op-config-workspace-core.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-op-config-workspace-core.html">Workforce Optimization Configurable Workspace Core release notes</a><p class="shortdesc">Version history for the <span class="ph">Workforce Optimization</span> Configurable Workspace Core on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-content-pack.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-content-pack.html">Workforce Optimization Content Pack for ITSM release notes</a><p class="shortdesc">Version history for the Workforce Optimization Content Pack for ITSM on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-itsm-admin-center.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-itsm-admin-center.html">Workforce Optimization for ITSM Admin Center release notes</a><p class="shortdesc">Version history for the <span class="ph">Workforce Optimization for ITSM</span> Admin Center application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-config-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-config-workspace.html">Workforce Optimization for ITSM Configurable Workspace release notes</a><p class="shortdesc">Version history for the Workforce Optimization for ITSM Configurable Workspace application on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-service-management/store-rn-itsm.html\"><body id=\"store-rn-itsm\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itsm\" aria-labelledby=\"title_store-rn-itsm\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itsm\"><span class=\"ph\">ServiceNow Store</span> - <span class=\"ph\">IT Service Management</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">The <span class=\"ph\">ServiceNow Store</span> contains <span class=\"ph\">IT Service Management</span> applications.</p>\n <section class=\"section\" id=\"store-rn-itsm__section_vn5_1cb_lhb\">\n <span class=\"ph\">Visit the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n <section class=\"section\" id=\"store-rn-itsm__section_pgm_mcj_z3b\"><h2 id=\"d246628e55\" class=\"title sectiontitle\">Read ITSM documentation in one place</h2>\n \n <p class=\"p\">The <span class=\"ph\">ServiceNow Store</span>\n <span class=\"ph\">IT Service Management</span> documentation is\n now in the release family sections of the <span class=\"ph\">ServiceNow</span> Product Documentation site.\n To read about ITSM features from the <span class=\"ph\">ServiceNow Store</span> and the family releases,\n navigate to the <a class=\"xref\" href=\"https://docs.servicenow.com/\">Product Documentation site homepage</a> and select your release family.</p>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-advanced-recommended-actions.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-advanced-recommended-actions.html\">Advanced Recommended actions for ITSM release notes</a><p class=\"shortdesc\">Version history for the ITSM Recommended Actions for ITSM - Advanced application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-agent-client-collector-investigation.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-agent-client-collector-investigation.html\">Agent Client Collector for Investigation release notes</a><p class=\"shortdesc\">Version history for the ITSM Agent Client Collector for Investigation on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-app-applaud-ux.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-app-applaud-ux.html\">App Applaud UX release notes</a><p class=\"shortdesc\">Version history for the ITSM App Applaud UX application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-coaching.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-coaching.html\">Coaching release notes</a><p class=\"shortdesc\">Version history for the ITSM Coaching application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-coaching-learning.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-coaching-learning.html\">Coaching with Learning release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Coaching with Learning</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-coaching-learning-migration-utility.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-coaching-learning-migration-utility.html\">Coaching with Learning Migration Utility release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Coaching with Learning</span> Migration Utility application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-collaboration-services.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-collaboration-services.html\">Collaboration Services release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Service Management</span> Collaboration Services application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-confluence-search-connector.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-confluence-search-connector.html\">Confluence Search Connector release notes</a><p class=\"shortdesc\">Version history for the Confluence Search Connector application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-dex-app-device-health.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-app-device-health.html\">DEX Application and Device Health release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">DEX</span> <span class=\"ph\">Application and Device Health</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-dex-content-playbook.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-content-playbook.html\">DEX Content Playbook release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">DEX Content Playbook</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-itom-dex-desktop-assistant.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-desktop-assistant.html\">DEX Desktop Assistant release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">DEX</span> <span class=\"ph\">Desktop Assistant</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-digital-experience-score.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-digital-experience-score.html\">Digital Experience Score release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Digital Experience Score</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-digital-portfolio-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-digital-portfolio-mgmt.html\">Digital Portfolio Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Digital Portfolio Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-digital-product-release.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-digital-product-release.html\">Digital Product Release release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Digital Product Release</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-enterprise-portfolio.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-enterprise-portfolio.html\">Enterprise Portfolio release notes</a><p class=\"shortdesc\">Version history for the ITSM Enterprise Portfolio application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-impact-value-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-impact-value-mgmt.html\">Impact Value Management - ITSM release notes</a><p class=\"shortdesc\">Version history for the Impact Value Management - <span class=\"ph\">ITSM</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-interceptor-ui-sow.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-interceptor-ui-sow.html\">Interceptor UI for Service Operations Workspace release notes</a><p class=\"shortdesc\">Version history for the Interceptor UI for <span class=\"ph\">Service Operations Workspace</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-investigation-framework.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-investigation-framework.html\">Investigation Framework release notes</a><p class=\"shortdesc\">Version history for the ITSM Investigation Framework on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-ms-365.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ms-365.html\">IT Service Management for Microsoft 365 release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Service Management</span> for <span class=\"ph\">Microsoft 365</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-integration-ms-teams.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-integration-ms-teams.html\">IT Service Management integration with Microsoft Teams release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Service Management</span> integration with <span class=\"ph\">Microsoft Teams</span> on the <span class=\"ph\">ServiceNow Store</span> .</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-analytics.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-analytics.html\">ITSM Analytics release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITSM</span> Analytics on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-ms-ad-password-reset.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ms-ad-password-reset.html\">ITSM Microsoft AD Spoke for Password Reset release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITSM</span> Microsoft AD Spoke for Password Reset on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-ms-azure-ad-password-reset.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ms-azure-ad-password-reset.html\">ITSM Microsoft Entra ID Spoke for Password Reset release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITSM</span> <span class=\"ph\">Microsoft Entra ID</span> Spoke for Password Reset on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-mobile-agent.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-mobile-agent.html\">ITSM Mobile Agent release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITSM</span> <span class=\"ph\">Mobile Agent</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-itsm-nlu-model-va.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-itsm-nlu-model-va.html\">ITSM NLU Model for Virtual Agent Conversations release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow®</span> ITSM NLU Model for Virtual Agent Conversations application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-itsm-process-optimization.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-itsm-process-optimization.html\">ITSM Process Mining Content Pack release notes</a><p class=\"shortdesc\">Version history for the ITSM Process Mining Content Pack on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-success-dashboard.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-success-dashboard.html\">ITSM Success Dashboard release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITSM Success Dashboard</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-success-dashboard-indicators.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-success-dashboard-indicators.html\">ITSM Success Dashboard indicators release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITSM Success Dashboard</span> indicators application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-itsm-va-conversations.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-itsm-va-conversations.html\">ITSM Virtual Agent Conversations release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow®</span> ITSM Virtual Agent Conversations on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-knowledge-graph.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-knowledge-graph.html\">Knowledge Graph release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Knowledge Graph</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-meeting-cab.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-meeting-cab.html\">Meeting CAB release notes</a><p class=\"shortdesc\">Version history for the Meeting CAB on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-meeting-extensions-ms-teams.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-meeting-extensions-ms-teams.html\">Meeting Extensions for Microsoft Teams release notes</a><p class=\"shortdesc\">Version history for the Meeting Extensions for Microsoft Teams on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-ms-endpoint-config-mgr-invest.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ms-endpoint-config-mgr-invest.html\">Microsoft Endpoint Configuration Manager for Investigation release notes</a><p class=\"shortdesc\">Version history for the Microsoft Endpoint Configuration Manager for Investigation on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-migration-utility-sow.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-migration-utility-sow.html\">Migration Utility for Service Operations Workspace release notes</a><p class=\"shortdesc\">Version history for the Migration Utility for <span class=\"ph\">Service Operations Workspace</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-notify-connector-ms-teams.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-notify-connector-ms-teams.html\">Notify Connector for Microsoft Teams release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Service Management</span> Notify Connector for <span class=\"ph\">Microsoft Teams</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-notify-webex-connector.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-notify-webex-connector.html\">Notify Webex Connector release notes</a><p class=\"shortdesc\">Version history for the Notify <span class=\"ph\">Webex</span> Connector application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-notify-zoom.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-notify-zoom.html\">Notify Zoom Connector release notes</a><p class=\"shortdesc\">Version history for the ITSM <span class=\"ph\">Notify</span> <span class=\"ph\">Zoom</span> Connector on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-now-assist.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-now-assist.html\">Now Assist for ITSM release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist for ITSM</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-itsm-observation-framework.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-itsm-observation-framework.html\">Observation Framework release notes</a><p class=\"shortdesc\">Version history for the Observation Framework on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-oncall-ui-components-config-ws.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-oncall-ui-components-config-ws.html\">On-Call UI Components for Configurable Workspaces release notes</a><p class=\"shortdesc\">Version history for the On-Call UI Components for Configurable Workspaces application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-oam.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-oam.html\">Outlook Actionable Messages release notes</a><p class=\"shortdesc\">Version history for the ITSM Outlook Actionable Messages app on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-password-reset-va.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-password-reset-va.html\">Password Reset for Virtual Agent release notes</a><p class=\"shortdesc\">Version history for the Password Reset for Virtual Agent on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-pa-content-vendor-mgmt-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-pa-content-vendor-mgmt-workspace.html\">Performance Analytics Content Pack - Vendor Management Workspace release notes</a><p class=\"shortdesc\">Version history for <span class=\"ph\">Performance Analytics</span> Content Pack - <span class=\"ph\">Vendor Management Workspace</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-proactive-engagement.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-proactive-engagement.html\">Proactive Engagement release notes</a><p class=\"shortdesc\">Version history for the Proactive Engagement application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-pm-migration-utility.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-pm-migration-utility.html\">Problem Management Migration Utility release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITSM</span> <span class=\"ph\">Problem Management</span> Migration Utility on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-recommendations-incident-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-recommendations-incident-mgmt.html\">Recommendations for Incident Management release notes</a><p class=\"shortdesc\">Version history for the Recommendations for <span class=\"ph\">Incident Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-recommended-actions-itsm.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-recommended-actions-itsm.html\">Recommended Actions for ITSM release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Recommended Actions for ITSM</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-remedial-actions-framework.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-remedial-actions-framework.html\">Remedial Actions Framework release notes</a><p class=\"shortdesc\">Version history for the Remedial Actions Framework on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-request-mgmt-sow.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-request-mgmt-sow.html\">Request Management for Service Operations Workspace release notes</a><p class=\"shortdesc\">Version history for the Request Management for <span class=\"ph\">Service Operations Workspace</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-service-builder.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-service-builder.html\">Service Builder release notes</a><p class=\"shortdesc\">Version history for the Service Builder application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-service-ops-ws-admin-center.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-service-ops-ws-admin-center.html\">Service Operations Workspace Admin Center release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITSM</span> <span class=\"ph\">Service Operations Workspace</span> Admin Center application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-service-ops-workspace-apps.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-service-ops-workspace-apps.html\">Service Operations Workspace ITSM Applications release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Operations Workspace</span> <span class=\"ph\">ITSM</span> Applications on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-service-reliability-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-service-reliability-mgmt.html\">Service Reliability Management release notes</a><p class=\"shortdesc\">Version history for the ITSM <span class=\"ph\">Service Reliability Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-servicenow-benchmarks.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-servicenow-benchmarks.html\">ServiceNow Benchmarks release notes</a><p class=\"shortdesc\">Version history for the ITSM ServiceNow Benchmarks application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-sn-ms-teams.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-sn-ms-teams.html\">ServiceNow for Microsoft Teams release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow</span> for <span class=\"ph\">Microsoft Teams</span> integration on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-now-learning-int.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-now-learning-int.html\">ServiceNow University Integration release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow University</span> Integration application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-now-learning-spoke.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-now-learning-spoke.html\">ServiceNow University Spoke release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow University</span> Spoke application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-shift-planning.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-shift-planning.html\">Shift Planning release notes</a><p class=\"shortdesc\">Version history for the Shift Planning application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-skill-review-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-skill-review-mgmt.html\">Skill Review Management release notes</a><p class=\"shortdesc\">Version history for the Skill Review Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics.html\">Site Reliability Metrics release notes</a><p class=\"shortdesc\">Version history for the Site Reliability Metrics on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics-ux.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-site-reliability-metrics-ux.html\">Site Reliability Metrics UX release notes</a><p class=\"shortdesc\">Version history for the Site Reliability Metrics UX on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-site-reliability-operations.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-site-reliability-operations.html\">Site Reliability Operations release notes</a><p class=\"shortdesc\">Version history for the Site Reliability Operations on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-task-intelligence.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-task-intelligence.html\">Task Intelligence for ITSM release notes</a><p class=\"shortdesc\">Version history for the Task Intelligence for ITSM application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-team-performance.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-team-performance.html\">Team Performance release notes</a><p class=\"shortdesc\">Version history for the ITSM Team Performance application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-ui-comp-collab-config-ws.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-ui-comp-collab-config-ws.html\">UI Components of Collaboration for Configurable Workspaces release notes</a><p class=\"shortdesc\">Version history for the UI Components of Collaboration for Configurable Workspaces on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-user-surveys.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-user-surveys.html\">User Surveys release notes</a><p class=\"shortdesc\">Version history for the ITSM User Surveys application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt-mobile.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt-mobile.html\">Vendor Management Mobile release notes</a><p class=\"shortdesc\">Version history for the Vendor Management Mobile application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-vendor-mgmt.html\">Vendor Management Workspace release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Vendor Management Workspace</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-virtual-machine-managemet-va.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-virtual-machine-managemet-va.html\">Virtual Machine Management for Virtual Agent release notes</a><p class=\"shortdesc\">Version history for the Virtual Machine Management for Virtual Agent on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-work-scheduler.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-work-scheduler.html\">Work Scheduler for Workforce Optimization release notes</a><p class=\"shortdesc\">Version history for the ITSM Work Scheduler for Workforce Optimization application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-common.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-common.html\">Workforce Optimization Common release notes</a><p class=\"shortdesc\">Version history for the Workforce Optimization Common on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-workforce-op-config-workspace-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-op-config-workspace-core.html\">Workforce Optimization Configurable Workspace Core release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Workforce Optimization</span> Configurable Workspace Core on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-content-pack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-content-pack.html\">Workforce Optimization Content Pack for ITSM release notes</a><p class=\"shortdesc\">Version history for the Workforce Optimization Content Pack for ITSM on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-itsm-admin-center.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-itsm-admin-center.html\">Workforce Optimization for ITSM Admin Center release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Workforce Optimization for ITSM</span> Admin Center application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-config-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-workforce-optimization-config-workspace.html\">Workforce Optimization for ITSM Configurable Workspace release notes</a><p class=\"shortdesc\">Version history for the Workforce Optimization for ITSM Configurable Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow Store - IT Service Management release notes
The ServiceNow Store contains IT Service Management applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
## Read ITSM documentation in one place
The ServiceNow Store
IT Service Management documentation is
now in the release family sections of the ServiceNow Product Documentation site.
To read about ITSM features from the ServiceNow Store and the family releases,
navigate to the Product Documentation site homepage and select your release family.
| ---
title: ServiceNow Store - IT Service Management release notes
description: The ServiceNow Store contains IT Service Management applications.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
---
# ServiceNow Store - IT Service Management release notes
The ServiceNow Store contains IT Service Management applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
## Read ITSM documentation in one place
The ServiceNow Store
IT Service Management documentation is
now in the release family sections of the ServiceNow Product Documentation site.
To read about ITSM features from the ServiceNow Store and the family releases,
navigate to the Product Documentation site homepage and select your release family.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-discovery-operational-tech.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-discovery-operational-tech.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-discovery-operational-tech.html | IT Discovery for OT Networks release notes | Version history for the IT Discovery for OT Networks application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-discovery-operational-tech.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-discovery-operational-tech.html"><body id="store-rn-manufacturing-discovery-operational-tech"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-discovery-operational-tech" aria-labelledby="title_store-rn-manufacturing-discovery-operational-tech">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-discovery-operational-tech">IT Discovery for OT Networks release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the IT Discovery for OT Networks application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-discovery-operational-tech__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d432067e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.5 - May 2025</dt>
<dd class="dd" id="store-rn-manufacturing-discovery-operational-tech__latest-store-rn-manufacturing-discovery-operational-tech">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Updated with various bug fixes</li>
<li class="li">Renamed the plugin to IT Discovery for OT networks.</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.4 - February 2025</dt>
<dd class="dd">No changes.</dd>
<dt class="dt dlterm">Version 2.0.3 - November 2024</dt>
<dd class="dd">Fixed: Updated with various bug fixes.</dd>
<dt class="dt dlterm">Version 2.0.1 - September 2024</dt>
<dd class="dd">New: Certified for Xanadu.</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2024</dt>
<dd class="dd">Certified for Xanadu.</dd>
<dt class="dt dlterm">Version 1.1.8 - February 2024</dt>
<dd class="dd">Certified for Washington DC.</dd>
<dt class="dt dlterm">Version 1.1.7 - August 2023</dt>
<dd class="dd">Certified for Vancouver.</dd>
<dt class="dt dlterm">Version 1.1.6 - November 2022</dt>
<dd class="dd">
<p class="p">Changed: Quick Discovery will no longer create OT asset records.</p>
</dd>
<dt class="dt dlterm">Version 1.1.5 - August 2022</dt>
<dd class="dd">New: Certified for Tokyo</dd>
<dt class="dt dlterm">Version 1.1.4 - February 2022</dt>
<dd class="dd">Changed: Changed dependency. Discovery for OT must be installed separately after OT Manager.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # IT Discovery for OT Networks release notes
Version history for the IT Discovery for OT Networks application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.5 - May 2025
* New:
+ Updated with various bug fixes
+ Renamed the plugin to IT Discovery for OT networks.
#### Version 2.0.4 - February 2025
No changes.
#### Version 2.0.3 - November 2024
Fixed: Updated with various bug fixes.
#### Version 2.0.1 - September 2024
New: Certified for Xanadu.
#### Version 2.0.0 - August 2024
Certified for Xanadu.
#### Version 1.1.8 - February 2024
Certified for Washington DC.
#### Version 1.1.7 - August 2023
Certified for Vancouver.
#### Version 1.1.6 - November 2022
Changed: Quick Discovery will no longer create OT asset records.
#### Version 1.1.5 - August 2022
New: Certified for Tokyo
#### Version 1.1.4 - February 2022
Changed: Changed dependency. Discovery for OT must be installed separately after OT Manager.
| ---
title: IT Discovery for OT Networks release notes
description: Version history for the IT Discovery for OT Networks application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# IT Discovery for OT Networks release notes
Version history for the IT Discovery for OT Networks application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.5 - May 2025
* New:
+ Updated with various bug fixes
+ Renamed the plugin to IT Discovery for OT networks.
#### Version 2.0.4 - February 2025
No changes.
#### Version 2.0.3 - November 2024
Fixed: Updated with various bug fixes.
#### Version 2.0.1 - September 2024
New: Certified for Xanadu.
#### Version 2.0.0 - August 2024
Certified for Xanadu.
#### Version 1.1.8 - February 2024
Certified for Washington DC.
#### Version 1.1.7 - August 2023
Certified for Vancouver.
#### Version 1.1.6 - November 2022
Changed: Quick Discovery will no longer create OT asset records.
#### Version 1.1.5 - August 2022
New: Certified for Tokyo
#### Version 1.1.4 - February 2022
Changed: Changed dependency. Discovery for OT must be installed separately after OT Manager.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-highlights.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-highlights.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-highlights.html | ServiceNow Store - Operational Technology release notes | The ServiceNow Store contains Operational Technology applications. | [] | [
"ServiceNow Store release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-highlights.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-highlights.html"><body id="store-rn-manufacturing-highlights"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-highlights" aria-labelledby="title_store-rn-manufacturing-highlights">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-highlights"><span class="ph">ServiceNow Store</span> - <span class="ph">Operational Technology</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains <span class="ph">Operational Technology</span> applications.</p>
<section class="section" id="store-rn-manufacturing-highlights__section_vn5_1cb_lhb">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-industrial-core.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-industrial-core.html">Industrial Core release notes</a><p class="shortdesc">Version history for the Industrial Core on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-industrial-process-health.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-industrial-process-health.html">Industrial Process Health release notes</a><p class="shortdesc">Version history for the Industrial Process Health application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-process-manager.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-process-manager.html">Industrial Process Manager release notes</a><p class="shortdesc">Version history for the Industrial Process Manager application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-isa-equipment-model.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-isa-equipment-model.html">ISA Equipment Model release notes</a><p class="shortdesc">Version history for the ISA Equipment Model application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-discovery-operational-tech.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-discovery-operational-tech.html">IT Discovery for OT Networks release notes</a><p class="shortdesc">Version history for the IT Discovery for OT Networks application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-recall-claim-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-recall-claim-mgmt.html">Manufacturing Recall Claim Management release notes</a><p class="shortdesc">Version history for the Manufacturing Recall Claim Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt.html">Manufacturing Repair Claim Management release notes</a><p class="shortdesc">Version history for the Manufacturing Repair Claim Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt-advanced.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt-advanced.html">Manufacturing Repair Claim Management Advanced release notes</a><p class="shortdesc">Version history for the Manufacturing Repair Claim Management Advanced application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-sales-promo-claim-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-sales-promo-claim-mgmt.html">Manufacturing Sales Promotion Claim Management release notes</a><p class="shortdesc">Version history for the Manufacturing Sales Promotion Claim Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-sales-promotion-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-sales-promotion-mgmt.html">Manufacturing Sales Promotion Management release notes</a><p class="shortdesc">Version history for the Manufacturing Sales Promotion Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-sales-promotion-mgmt-advanced.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-sales-promotion-mgmt-advanced.html">Manufacturing Sales Promotion Management Advanced release notes</a><p class="shortdesc">Version history for the Manufacturing Sales Promotion Management Advanced application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-core.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-core.html">Operational Technology Core release notes</a><p class="shortdesc">Version history for the Operational Technology Core application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-change-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-change-mgmt.html">Operational Technology Change Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Operational Technology Change Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-hardware-vuln-assess.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-hardware-vuln-assess.html">Operational Technology Hardware Vulnerability Assessment release notes</a><p class="shortdesc">Version history for the <span class="ph">Operational Technology</span> <span class="ph">Hardware Vulnerability Assessment</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-op-tech-health.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-op-tech-health.html">Operational Technology Health release notes</a><p class="shortdesc">Version history for the <span class="ph">Operational Technology</span> Health application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-incident-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-incident-mgmt.html">Operational Technology Incident Management release notes</a><p class="shortdesc">Version history for the Operational Technology Incident Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-manager.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-manager.html">Operational Technology Manager release notes</a><p class="shortdesc">Version history for the <span class="ph">Operational Technology Manager</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-op-tech-vr.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-op-tech-vr.html">Operational Technology Vulnerability Response release notes</a><p class="shortdesc">Version history for the <span class="ph">Operational Technology Vulnerability Response</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-recommended-actions-otsm.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-recommended-actions-otsm.html">Recommended Actions for OTSM release notes</a><p class="shortdesc">Version history for the <span class="ph">Recommended Actions for OTSM</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-integration-claroty.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-integration-claroty.html">Service Graph Connector Integration for Claroty CTD release notes</a><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector Integration for Claroty CTD</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure.html">Service Graph Connector for Microsoft Defender for IoT (Azure) release notes</a><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector for Microsoft Defender for IoT (Azure)</span> (<span class="ph">Azure</span>) on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-on-premises.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-on-premises.html">Service Graph Connector for Microsoft Defender for IoT (Azure) (On-premises Management Console) release notes</a><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector for Microsoft Defender for IoT (Azure)</span> (On-premises Management Console) application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-vr-claroty-ctd.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-vr-claroty-ctd.html">Vulnerability Response Integration with Claroty CTD release notes</a><p class="shortdesc">Version history for Vulnerability Response Integration with Claroty CTD on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/manufacturing/store-rn-manufacturing-vr-ms-azure-defender-iot.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-vr-ms-azure-defender-iot.html">Vulnerability Response Integration with Microsoft Defender for IoT (Azure) release notes</a><p class="shortdesc">Version history for the Vulnerability Response Integration with Microsoft Azure Defender for IoT application on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-highlights.html\" id=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-highlights.html\"><body id=\"store-rn-manufacturing-highlights\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-manufacturing-highlights\" aria-labelledby=\"title_store-rn-manufacturing-highlights\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-manufacturing-highlights\"><span class=\"ph\">ServiceNow Store</span> - <span class=\"ph\">Operational Technology</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">The <span class=\"ph\">ServiceNow Store</span> contains <span class=\"ph\">Operational Technology</span> applications.</p>\n <section class=\"section\" id=\"store-rn-manufacturing-highlights__section_vn5_1cb_lhb\">\n <span class=\"ph\">Visit the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-industrial-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-industrial-core.html\">Industrial Core release notes</a><p class=\"shortdesc\">Version history for the Industrial Core on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-industrial-process-health.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-industrial-process-health.html\">Industrial Process Health release notes</a><p class=\"shortdesc\">Version history for the Industrial Process Health application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-process-manager.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-process-manager.html\">Industrial Process Manager release notes</a><p class=\"shortdesc\">Version history for the Industrial Process Manager application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-isa-equipment-model.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-isa-equipment-model.html\">ISA Equipment Model release notes</a><p class=\"shortdesc\">Version history for the ISA Equipment Model application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-discovery-operational-tech.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-discovery-operational-tech.html\">IT Discovery for OT Networks release notes</a><p class=\"shortdesc\">Version history for the IT Discovery for OT Networks application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-recall-claim-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-recall-claim-mgmt.html\">Manufacturing Recall Claim Management release notes</a><p class=\"shortdesc\">Version history for the Manufacturing Recall Claim Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt.html\">Manufacturing Repair Claim Management release notes</a><p class=\"shortdesc\">Version history for the Manufacturing Repair Claim Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt-advanced.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt-advanced.html\">Manufacturing Repair Claim Management Advanced release notes</a><p class=\"shortdesc\">Version history for the Manufacturing Repair Claim Management Advanced application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-sales-promo-claim-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-sales-promo-claim-mgmt.html\">Manufacturing Sales Promotion Claim Management release notes</a><p class=\"shortdesc\">Version history for the Manufacturing Sales Promotion Claim Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-sales-promotion-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-sales-promotion-mgmt.html\">Manufacturing Sales Promotion Management release notes</a><p class=\"shortdesc\">Version history for the Manufacturing Sales Promotion Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-sales-promotion-mgmt-advanced.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-sales-promotion-mgmt-advanced.html\">Manufacturing Sales Promotion Management Advanced release notes</a><p class=\"shortdesc\">Version history for the Manufacturing Sales Promotion Management Advanced application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-core.html\">Operational Technology Core release notes</a><p class=\"shortdesc\">Version history for the Operational Technology Core application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-change-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-change-mgmt.html\">Operational Technology Change Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Operational Technology Change Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-hardware-vuln-assess.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-hardware-vuln-assess.html\">Operational Technology Hardware Vulnerability Assessment release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Operational Technology</span> <span class=\"ph\">Hardware Vulnerability Assessment</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-op-tech-health.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-op-tech-health.html\">Operational Technology Health release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Operational Technology</span> Health application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-incident-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-incident-mgmt.html\">Operational Technology Incident Management release notes</a><p class=\"shortdesc\">Version history for the Operational Technology Incident Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-manager.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-manager.html\">Operational Technology Manager release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Operational Technology Manager</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-op-tech-vr.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-op-tech-vr.html\">Operational Technology Vulnerability Response release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Operational Technology Vulnerability Response</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-recommended-actions-otsm.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-recommended-actions-otsm.html\">Recommended Actions for OTSM release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Recommended Actions for OTSM</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-integration-claroty.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-integration-claroty.html\">Service Graph Connector Integration for Claroty CTD release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Graph Connector Integration for Claroty CTD</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure.html\">Service Graph Connector for Microsoft Defender for IoT (Azure) release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Graph Connector for Microsoft Defender for IoT (Azure)</span> (<span class=\"ph\">Azure</span>) on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-on-premises.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-on-premises.html\">Service Graph Connector for Microsoft Defender for IoT (Azure) (On-premises Management Console) release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Graph Connector for Microsoft Defender for IoT (Azure)</span> (On-premises Management Console) application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-vr-claroty-ctd.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-vr-claroty-ctd.html\">Vulnerability Response Integration with Claroty CTD release notes</a><p class=\"shortdesc\">Version history for Vulnerability Response Integration with Claroty CTD on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/manufacturing/store-rn-manufacturing-vr-ms-azure-defender-iot.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-vr-ms-azure-defender-iot.html\">Vulnerability Response Integration with Microsoft Defender for IoT (Azure) release notes</a><p class=\"shortdesc\">Version history for the Vulnerability Response Integration with Microsoft Azure Defender for IoT application on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow Store - Operational Technology release notes
The ServiceNow Store contains Operational Technology applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| ---
title: ServiceNow Store - Operational Technology release notes
description: The ServiceNow Store contains Operational Technology applications.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
---
# ServiceNow Store - Operational Technology release notes
The ServiceNow Store contains Operational Technology applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-industrial-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-industrial-core.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-industrial-core.html | Industrial Core release notes | Version history for the Industrial Core on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-industrial-core.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-industrial-core.html"><body id="store-rn-manufacturing-industrial-core"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-industrial-core" aria-labelledby="title_store-rn-manufacturing-industrial-core">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-industrial-core">Industrial Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Industrial Core on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-industrial-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d173278e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.3 - August 2025</dt>
<dd class="dd">Industrial Core plugin allows to package pre-requisite tables for integrations and OT licensing. The Industrial core plugin serves as a centralized solution for OT-specific utilities and data model changes. For example, the
ot_class_mapping_base is specifically required for OT SGC connectors who want to leverage the class mappings in a table.</dd>
</dl>
</section>
</div>
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} | # Industrial Core release notes
Version history for the Industrial Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - August 2025
Industrial Core plugin allows to package pre-requisite tables for integrations and OT licensing. The Industrial core plugin serves as a centralized solution for OT-specific utilities and data model changes. For example, the
ot\_class\_mapping\_base is specifically required for OT SGC connectors who want to leverage the class mappings in a table.
| ---
title: Industrial Core release notes
description: Version history for the Industrial Core on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Industrial Core release notes
Version history for the Industrial Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - August 2025
Industrial Core plugin allows to package pre-requisite tables for integrations and OT licensing. The Industrial core plugin serves as a centralized solution for OT-specific utilities and data model changes. For example, the
ot\_class\_mapping\_base is specifically required for OT SGC connectors who want to leverage the class mappings in a table.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-industrial-process-health.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-industrial-process-health.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-industrial-process-health.html | Industrial Process Health release notes | Version history for the Industrial Process Health application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-industrial-process-health.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-industrial-process-health.html"><body id="store-rn-manufacturing-industrial-process-health"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-industrial-process-health" aria-labelledby="title_store-rn-manufacturing-industrial-process-health">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-industrial-process-health">Industrial Process Health release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Industrial Process Health application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-industrial-process-health__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d368116e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - February 2025</dt>
<dd class="dd" id="store-rn-manufacturing-industrial-process-health__latest-store-rn-manufacturing-industrial-process-health">
<ul class="ul" id="store-rn-manufacturing-industrial-process-health__ul_hdx_ydh_22c">
<li class="li">ServiceNow's Industrial Process Health product is a comprehensive solution designed to improve the performance, availability, and reliability of Industrial assets and processes. It provides real-time monitoring and
analysis of the Industrial environment, enabling proactive insights and alerts that help prevent equipment downtime and production disruptions.</li>
<li class="li">Key features include event management, which aggregates data from various monitoring tools to identify and prioritize incidents, and production impact analysis using unified maps.</li>
<li class="li">By leveraging automation and AI-driven capabilities of OT Service Management, it streamlines incident management processes, reduces mean time to resolution (MTTR), and ensures that critical business processes remain
operational and efficient, ultimately driving better asset performance and improved productivity.</li>
</ul>
</dd>
</dl>
</section>
</div>
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} | # Industrial Process Health release notes
Version history for the Industrial Process Health application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - February 2025
* ServiceNow's Industrial Process Health product is a comprehensive solution designed to improve the performance, availability, and reliability of Industrial assets and processes. It provides real-time monitoring and
analysis of the Industrial environment, enabling proactive insights and alerts that help prevent equipment downtime and production disruptions.
* Key features include event management, which aggregates data from various monitoring tools to identify and prioritize incidents, and production impact analysis using unified maps.
* By leveraging automation and AI-driven capabilities of OT Service Management, it streamlines incident management processes, reduces mean time to resolution (MTTR), and ensures that critical business processes remain
operational and efficient, ultimately driving better asset performance and improved productivity.
| ---
title: Industrial Process Health release notes
description: Version history for the Industrial Process Health application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Industrial Process Health release notes
Version history for the Industrial Process Health application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - February 2025
* ServiceNow's Industrial Process Health product is a comprehensive solution designed to improve the performance, availability, and reliability of Industrial assets and processes. It provides real-time monitoring and
analysis of the Industrial environment, enabling proactive insights and alerts that help prevent equipment downtime and production disruptions.
* Key features include event management, which aggregates data from various monitoring tools to identify and prioritize incidents, and production impact analysis using unified maps.
* By leveraging automation and AI-driven capabilities of OT Service Management, it streamlines incident management processes, reduces mean time to resolution (MTTR), and ensures that critical business processes remain
operational and efficient, ultimately driving better asset performance and improved productivity.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-isa-equipment-model.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-isa-equipment-model.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-isa-equipment-model.html | ISA Equipment Model release notes | Version history for the ISA Equipment Model application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-isa-equipment-model.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-isa-equipment-model.html"><body id="store-rn-manufacturing-isa-equipment-model"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-isa-equipment-model" aria-labelledby="title_store-rn-manufacturing-isa-equipment-model">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-isa-equipment-model">ISA Equipment Model release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ISA Equipment Model application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-isa-equipment-model__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d317833e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.5 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Assign Processing Order value to child entities to sort equipment model entities in a Site.</li>
<li class="li">In the Equipment Model menu, the Daily Activity tab displays the list of previous day's activities on the OT devices.</li>
<li class="li">View all vulnerable items that have been created from the OT Vulnerable Items List View in the Industrial Workspace.</li>
<li class="li">View all remediation tasks that have been created from the OT Remediation Tasks List View in the Industrial Workspace.</li>
<li class="li">View all vulnerability exceptions that have been created from the OT Vulnerability Exception Approvals List View in the Industrial Workspace.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.4 - February 2025</dt>
<dd class="dd" id="store-rn-manufacturing-isa-equipment-model__latest-store-rn-manufacturing-isa-equipment-model">No changes.</dd>
<dt class="dt dlterm">Version 2.0.3 - November 2024</dt>
<dd class="dd">Fixed: Updated with various bug fixes.</dd>
<dt class="dt dlterm">Version 2.0.1 - September 2024</dt>
<dd class="dd">New: Certified for Xanadu.</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2024</dt>
<dd class="dd">Certified for Xanadu.</dd>
<dt class="dt dlterm">Version 1.0.12 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Certified for Washington DC</li>
<li class="li">Improved site level access control to use User Criteria to define read or write level user access to equipment model entity sites. With the additional assignment of OT viewer (cmdb_ot_viewer) or OT Editor
(cmdb_ot_editor) roles, users will also have either view or edit access to OT devices in the sites assigned accordingly.</li>
<li class="li">On upgrade to version 1.0.12 of ISA Equipment Model, existing Site User records will be migrated to an improved access control model using User Criteria to preserve the same access permissions. For each site with
ISA Entity Site User records: <ul class="ul">
<li class="li">For users with viewer access: <ul class="ul">
<li class="li">A new User Criteria record will be created and named Read User Criteria for <site name> Site [System Generated]</li>
<li class="li">A new User Group with all Site Users from this site will be created and named Read Group for <site name> Site [System Generated]</li>
<li class="li">A new record in the new Equipment Model Entity View Access table (isa_entity_m2m_user_criteria_can_view) will be created with the User Criteria and User Group just created as described above.</li>
</ul></li>
<li class="li">For users with editor access: <ul class="ul">
<li class="li">A new User Criteria record will be created and named Edit User Criteria for <site name> Site [System Generated]</li>
<li class="li">A new User Group with all Site Users from this site will be created and named Edit Group for <site name> Site [System Generated]</li>
<li class="li">A new record in the new Equipment Model Entity Edit Access table (isa_entity_m2m_user_criteria_can_edit) will be created with the User Criteria and User Group just created as described above.</li>
</ul></li>
</ul></li>
<li class="li">Removed the Site User application menu and Site Users related list on the Equipment Model Entity record for a site</li>
<li class="li">Set all Site User (isa_entity_site_user) records to inactive</li>
<li class="li">Added application menu items for both <ul class="ul">
<li class="li">Site User - Can Read</li>
<li class="li">Site User - Can Edit</li>
</ul></li>
<li class="li">Added related lists on the Equipment Model Entity record for a site for both <ul class="ul">
<li class="li">Can Read Equipment Models</li>
<li class="li">Can Edit Equipment Models</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.11 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Certified for Vancouver</li>
<li class="li">Removed Read-only protection policy for the ISAEquipmentModelConstants script include</li>
<li class="li">For ISA Equipment Model Import, please see the Industrial Process Manager application</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.10 - February 2023</dt>
<dd class="dd">New: Certified for Utah</dd>
<dt class="dt dlterm">Version 1.0.8 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Removed: Dependency on Manufacturing Process Manager</li>
<li class="li">New: Certified for Tokyo</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.6 - February 2022</dt>
<dd class="dd">Changed: Updated application menu name from "Equipment Models" to "Equipment Model Entities"</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-isa-equipment-model.html\" id=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-isa-equipment-model.html\"><body id=\"store-rn-manufacturing-isa-equipment-model\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-manufacturing-isa-equipment-model\" aria-labelledby=\"title_store-rn-manufacturing-isa-equipment-model\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-manufacturing-isa-equipment-model\">ISA Equipment Model release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ISA Equipment Model application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-manufacturing-isa-equipment-model__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d317833e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.0.5 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Assign Processing Order value to child entities to sort equipment model entities in a Site.</li>\n <li class=\"li\">In the Equipment Model menu, the Daily Activity tab displays the list of previous day's activities on the OT devices.</li>\n <li class=\"li\">View all vulnerable items that have been created from the OT Vulnerable Items List View in the Industrial Workspace.</li>\n <li class=\"li\">View all remediation tasks that have been created from the OT Remediation Tasks List View in the Industrial Workspace.</li>\n <li class=\"li\">View all vulnerability exceptions that have been created from the OT Vulnerability Exception Approvals List View in the Industrial Workspace.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.4 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-manufacturing-isa-equipment-model__latest-store-rn-manufacturing-isa-equipment-model\">No changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.3 - November 2024</dt>\n <dd class=\"dd\">Fixed: Updated with various bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - September 2024</dt>\n <dd class=\"dd\">New: Certified for Xanadu.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2024</dt>\n <dd class=\"dd\">Certified for Xanadu.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.12 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Certified for Washington DC</li>\n <li class=\"li\">Improved site level access control to use User Criteria to define read or write level user access to equipment model entity sites. With the additional assignment of OT viewer (cmdb_ot_viewer) or OT Editor\n (cmdb_ot_editor) roles, users will also have either view or edit access to OT devices in the sites assigned accordingly.</li>\n <li class=\"li\">On upgrade to version 1.0.12 of ISA Equipment Model, existing Site User records will be migrated to an improved access control model using User Criteria to preserve the same access permissions. For each site with\n ISA Entity Site User records: <ul class=\"ul\">\n <li class=\"li\">For users with viewer access: <ul class=\"ul\">\n <li class=\"li\">A new User Criteria record will be created and named Read User Criteria for <site name> Site [System Generated]</li>\n <li class=\"li\">A new User Group with all Site Users from this site will be created and named Read Group for <site name> Site [System Generated]</li>\n <li class=\"li\">A new record in the new Equipment Model Entity View Access table (isa_entity_m2m_user_criteria_can_view) will be created with the User Criteria and User Group just created as described above.</li>\n </ul></li>\n <li class=\"li\">For users with editor access: <ul class=\"ul\">\n <li class=\"li\">A new User Criteria record will be created and named Edit User Criteria for <site name> Site [System Generated]</li>\n <li class=\"li\">A new User Group with all Site Users from this site will be created and named Edit Group for <site name> Site [System Generated]</li>\n <li class=\"li\">A new record in the new Equipment Model Entity Edit Access table (isa_entity_m2m_user_criteria_can_edit) will be created with the User Criteria and User Group just created as described above.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Removed the Site User application menu and Site Users related list on the Equipment Model Entity record for a site</li>\n <li class=\"li\">Set all Site User (isa_entity_site_user) records to inactive</li>\n <li class=\"li\">Added application menu items for both <ul class=\"ul\">\n <li class=\"li\">Site User - Can Read</li>\n <li class=\"li\">Site User - Can Edit</li>\n </ul></li>\n <li class=\"li\">Added related lists on the Equipment Model Entity record for a site for both <ul class=\"ul\">\n <li class=\"li\">Can Read Equipment Models</li>\n <li class=\"li\">Can Edit Equipment Models</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.11 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Certified for Vancouver</li>\n <li class=\"li\">Removed Read-only protection policy for the ISAEquipmentModelConstants script include</li>\n <li class=\"li\">For ISA Equipment Model Import, please see the Industrial Process Manager application</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.10 - February 2023</dt>\n <dd class=\"dd\">New: Certified for Utah</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.8 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Removed: Dependency on Manufacturing Process Manager</li>\n <li class=\"li\">New: Certified for Tokyo</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - February 2022</dt>\n <dd class=\"dd\">Changed: Updated application menu name from "Equipment Models" to "Equipment Model Entities"</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ISA Equipment Model release notes
Version history for the ISA Equipment Model application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.5 - August 2025
* New:
+ Assign Processing Order value to child entities to sort equipment model entities in a Site.
+ In the Equipment Model menu, the Daily Activity tab displays the list of previous day's activities on the OT devices.
+ View all vulnerable items that have been created from the OT Vulnerable Items List View in the Industrial Workspace.
+ View all remediation tasks that have been created from the OT Remediation Tasks List View in the Industrial Workspace.
+ View all vulnerability exceptions that have been created from the OT Vulnerability Exception Approvals List View in the Industrial Workspace.
#### Version 2.0.4 - February 2025
No changes.
#### Version 2.0.3 - November 2024
Fixed: Updated with various bug fixes.
#### Version 2.0.1 - September 2024
New: Certified for Xanadu.
#### Version 2.0.0 - August 2024
Certified for Xanadu.
#### Version 1.0.12 - February 2024
* Certified for Washington DC
* Improved site level access control to use User Criteria to define read or write level user access to equipment model entity sites. With the additional assignment of OT viewer (cmdb\_ot\_viewer) or OT Editor
(cmdb\_ot\_editor) roles, users will also have either view or edit access to OT devices in the sites assigned accordingly.
* On upgrade to version 1.0.12 of ISA Equipment Model, existing Site User records will be migrated to an improved access control model using User Criteria to preserve the same access permissions. For each site with
ISA Entity Site User records:
+ For users with viewer access:
- A new User Criteria record will be created and named Read User Criteria for <site name> Site [System Generated]
- A new User Group with all Site Users from this site will be created and named Read Group for <site name> Site [System Generated]
- A new record in the new Equipment Model Entity View Access table (isa\_entity\_m2m\_user\_criteria\_can\_view) will be created with the User Criteria and User Group just created as described above.
+ For users with editor access:
- A new User Criteria record will be created and named Edit User Criteria for <site name> Site [System Generated]
- A new User Group with all Site Users from this site will be created and named Edit Group for <site name> Site [System Generated]
- A new record in the new Equipment Model Entity Edit Access table (isa\_entity\_m2m\_user\_criteria\_can\_edit) will be created with the User Criteria and User Group just created as described above.
* Removed the Site User application menu and Site Users related list on the Equipment Model Entity record for a site
* Set all Site User (isa\_entity\_site\_user) records to inactive
* Added application menu items for both
+ Site User - Can Read
+ Site User - Can Edit
* Added related lists on the Equipment Model Entity record for a site for both
+ Can Read Equipment Models
+ Can Edit Equipment Models
#### Version 1.0.11 - August 2023
* Certified for Vancouver
* Removed Read-only protection policy for the ISAEquipmentModelConstants script include
* For ISA Equipment Model Import, please see the Industrial Process Manager application
#### Version 1.0.10 - February 2023
New: Certified for Utah
#### Version 1.0.8 - August 2022
* Removed: Dependency on Manufacturing Process Manager
* New: Certified for Tokyo
#### Version 1.0.6 - February 2022
Changed: Updated application menu name from "Equipment Models" to "Equipment Model Entities"
| ---
title: ISA Equipment Model release notes
description: Version history for the ISA Equipment Model application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# ISA Equipment Model release notes
Version history for the ISA Equipment Model application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.5 - August 2025
* New:
+ Assign Processing Order value to child entities to sort equipment model entities in a Site.
+ In the Equipment Model menu, the Daily Activity tab displays the list of previous day's activities on the OT devices.
+ View all vulnerable items that have been created from the OT Vulnerable Items List View in the Industrial Workspace.
+ View all remediation tasks that have been created from the OT Remediation Tasks List View in the Industrial Workspace.
+ View all vulnerability exceptions that have been created from the OT Vulnerability Exception Approvals List View in the Industrial Workspace.
#### Version 2.0.4 - February 2025
No changes.
#### Version 2.0.3 - November 2024
Fixed: Updated with various bug fixes.
#### Version 2.0.1 - September 2024
New: Certified for Xanadu.
#### Version 2.0.0 - August 2024
Certified for Xanadu.
#### Version 1.0.12 - February 2024
* Certified for Washington DC
* Improved site level access control to use User Criteria to define read or write level user access to equipment model entity sites. With the additional assignment of OT viewer (cmdb\_ot\_viewer) or OT Editor
(cmdb\_ot\_editor) roles, users will also have either view or edit access to OT devices in the sites assigned accordingly.
* On upgrade to version 1.0.12 of ISA Equipment Model, existing Site User records will be migrated to an improved access control model using User Criteria to preserve the same access permissions. For each site with
ISA Entity Site User records:
+ For users with viewer access:
- A new User Criteria record will be created and named Read User Criteria for <site name> Site [System Generated]
- A new User Group with all Site Users from this site will be created and named Read Group for <site name> Site [System Generated]
- A new record in the new Equipment Model Entity View Access table (isa\_entity\_m2m\_user\_criteria\_can\_view) will be created with the User Criteria and User Group just created as described above.
+ For users with editor access:
- A new User Criteria record will be created and named Edit User Criteria for <site name> Site [System Generated]
- A new User Group with all Site Users from this site will be created and named Edit Group for <site name> Site [System Generated]
- A new record in the new Equipment Model Entity Edit Access table (isa\_entity\_m2m\_user\_criteria\_can\_edit) will be created with the User Criteria and User Group just created as described above.
* Removed the Site User application menu and Site Users related list on the Equipment Model Entity record for a site
* Set all Site User (isa\_entity\_site\_user) records to inactive
* Added application menu items for both
+ Site User - Can Read
+ Site User - Can Edit
* Added related lists on the Equipment Model Entity record for a site for both
+ Can Read Equipment Models
+ Can Edit Equipment Models
#### Version 1.0.11 - August 2023
* Certified for Vancouver
* Removed Read-only protection policy for the ISAEquipmentModelConstants script include
* For ISA Equipment Model Import, please see the Industrial Process Manager application
#### Version 1.0.10 - February 2023
New: Certified for Utah
#### Version 1.0.8 - August 2022
* Removed: Dependency on Manufacturing Process Manager
* New: Certified for Tokyo
#### Version 1.0.6 - February 2022
Changed: Updated application menu name from "Equipment Models" to "Equipment Model Entities"
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-op-tech-vr.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-op-tech-vr.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-op-tech-vr.html | Operational Technology Vulnerability Response release notes | Version history for the Operational Technology Vulnerability Response application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-op-tech-vr.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-op-tech-vr.html"><body id="store-rn-manufacturing-op-tech-vr"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-op-tech-vr" aria-labelledby="title_store-rn-manufacturing-op-tech-vr">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-op-tech-vr"><span class="ph">Operational Technology Vulnerability Response</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Operational Technology Vulnerability Response</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-op-tech-vr__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d401711e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.5 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New in Zurich release:<ul class="ul" id="store-rn-manufacturing-op-tech-vr__ul_eqx_xzj_1gc">
<li class="li">OT Vulnerable Items list in the Industrial Workspace to view all the vulnerable items (VITs) that have been created for your OT environment.</li>
<li class="li">OT Remediation Tasks list in the Industrial Workspace to view all the remediation tasks that have been created for the respective VITs in your OT environment.</li>
<li class="li">OT Vulnerability Exception Approvals list in the Industrial Workspace to view any change of state for approvals and details of requested approvals for a given exception triggered from the Industrial
Workspace.</li>
</ul></li>
<li class="li">Changed in Zurich release: Demo data not required for Operational Technology Risk Calculator plugin</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.4 - February 2025</dt>
<dd class="dd" id="store-rn-manufacturing-op-tech-vr__latest-store-rn-manufacturing-op-tech-vr">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Improved UI options to view solutions or details of a vulnerable item (VIT).</li>
<li class="li">Manage your vulnerable items and Operational Technology Vulnerability Response data with the improved OTVR (PA) dashboard in the Industrial Workspace.</li>
<li class="li">View the risk score of your OT devices at each level of the equipment model with the OT Vulnerability Risk Rollup dashboard.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.3 - November 2024</dt>
<dd class="dd">Fixed: Updated with various bug fixes.</dd>
<dt class="dt dlterm">Version 2.0.1 - September 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Change the Operational Technology Vulnerability Response (OT VR) assignment group field for multiple site records at once</li>
<li class="li">Use the Common Security Advisory Framework (CSAF) with multiple vendor support when importing solutions from Aggregators or Trusted Providers</li>
<li class="li">Manage remediation tasks more efficiently with the OT Vulnerability Remediation Owner (sn_otvr.remediation_owner) role</li>
<li class="li">Mitigate controls using the Libraries module in the Industrial Workspace</li>
<li class="li">Multiple OTVR (PA) dashboard updates</li>
<li class="li">Certified for Xanadu</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Change the Operational Technology Vulnerability Response (OT VR) assignment group field for multiple site records at once</li>
<li class="li">Use the Common Security Advisory Framework (CSAF) with multiple vendor support when importing solutions from Aggregators or Trusted Providers</li>
<li class="li">Manage remediation tasks more efficiently with the OT Vulnerability Remediation Owner (sn_otvr.remediation_owner) role</li>
<li class="li">Mitigate controls using the Libraries module in the Industrial Workspace</li>
<li class="li">Multiple OTVR (PA) dashboard updates</li>
<li class="li">Certified for Xanadu</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.10 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Vulnerability Risk Rollup by Equipment Model Entity to provide insight into greatest risk areas in the production process</li>
<li class="li">Industrial Workspace landing page visualization to visualize risk by equipment model entity hierarchy</li>
<li class="li">OTVR (PA) dashboard to track the volume, performance, and progress of OT vulnerable items</li>
<li class="li">Certified for Washington DC</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.9 - August 2023</dt>
<dd class="dd">Certified for Vancouver.</dd>
<dt class="dt dlterm">Version 1.0.8 - February 2023</dt>
<dd class="dd">New: Certified for Utah.</dd>
<dt class="dt dlterm">Version 1.0.7 - November 2022</dt>
<dd class="dd">Fixed: Non-functional Show Duplicate VIs UI action removed from OT remediation task form in Manufacturing Workspace.</dd>
<dt class="dt dlterm">Version 1.0.6 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-manufacturing-op-tech-vr__ul_jwl_jys_35b">
<li class="li">New:<ul class="ul">
<li class="li">Vulnerability Risk Rollup by Equipment Model Entity to provide insight into greatest risk areas in the production process</li>
<li class="li">Manufacturing Workspace landing page visualization to visualize risk by equipment model entity hierarchy</li>
<li class="li">Certified for Tokyo</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.5 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-manufacturing-op-tech-vr__ul_x34_ncc_ksb">
<li class="li">New:<ul class="ul" id="store-rn-manufacturing-op-tech-vr__ul_egq_ncc_ksb">
<li class="li">Added ability to create Remediation Tasks for VITs by Equipment Model Entity - enabling remediation activity to align with operational maintenance schedules within an industrial environment.</li>
<li class="li">Added visibility for Remediation Tasks in the Manufacturing Workspace and Equipment Model Manager.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.3 - November 2021</dt>
<dd class="dd">The ServiceNow Operational Technology Vulnerability Response application enables manufacturers to aggregate OT vulnerability data and take risk-based action with production process context.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-op-tech-vr.html\" id=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-op-tech-vr.html\"><body id=\"store-rn-manufacturing-op-tech-vr\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-manufacturing-op-tech-vr\" aria-labelledby=\"title_store-rn-manufacturing-op-tech-vr\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-manufacturing-op-tech-vr\"><span class=\"ph\">Operational Technology Vulnerability Response</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Operational Technology Vulnerability Response</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-manufacturing-op-tech-vr__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d401711e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.0.5 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New in Zurich release:<ul class=\"ul\" id=\"store-rn-manufacturing-op-tech-vr__ul_eqx_xzj_1gc\">\n <li class=\"li\">OT Vulnerable Items list in the Industrial Workspace to view all the vulnerable items (VITs) that have been created for your OT environment.</li>\n <li class=\"li\">OT Remediation Tasks list in the Industrial Workspace to view all the remediation tasks that have been created for the respective VITs in your OT environment.</li>\n <li class=\"li\">OT Vulnerability Exception Approvals list in the Industrial Workspace to view any change of state for approvals and details of requested approvals for a given exception triggered from the Industrial\n Workspace.</li>\n </ul></li>\n <li class=\"li\">Changed in Zurich release: Demo data not required for Operational Technology Risk Calculator plugin</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.4 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-manufacturing-op-tech-vr__latest-store-rn-manufacturing-op-tech-vr\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Improved UI options to view solutions or details of a vulnerable item (VIT).</li>\n <li class=\"li\">Manage your vulnerable items and Operational Technology Vulnerability Response data with the improved OTVR (PA) dashboard in the Industrial Workspace.</li>\n <li class=\"li\">View the risk score of your OT devices at each level of the equipment model with the OT Vulnerability Risk Rollup dashboard.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.3 - November 2024</dt>\n <dd class=\"dd\">Fixed: Updated with various bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - September 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Change the Operational Technology Vulnerability Response (OT VR) assignment group field for multiple site records at once</li>\n <li class=\"li\">Use the Common Security Advisory Framework (CSAF) with multiple vendor support when importing solutions from Aggregators or Trusted Providers</li>\n <li class=\"li\">Manage remediation tasks more efficiently with the OT Vulnerability Remediation Owner (sn_otvr.remediation_owner) role</li>\n <li class=\"li\">Mitigate controls using the Libraries module in the Industrial Workspace</li>\n <li class=\"li\">Multiple OTVR (PA) dashboard updates</li>\n <li class=\"li\">Certified for Xanadu</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Change the Operational Technology Vulnerability Response (OT VR) assignment group field for multiple site records at once</li>\n <li class=\"li\">Use the Common Security Advisory Framework (CSAF) with multiple vendor support when importing solutions from Aggregators or Trusted Providers</li>\n <li class=\"li\">Manage remediation tasks more efficiently with the OT Vulnerability Remediation Owner (sn_otvr.remediation_owner) role</li>\n <li class=\"li\">Mitigate controls using the Libraries module in the Industrial Workspace</li>\n <li class=\"li\">Multiple OTVR (PA) dashboard updates</li>\n <li class=\"li\">Certified for Xanadu</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.10 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Vulnerability Risk Rollup by Equipment Model Entity to provide insight into greatest risk areas in the production process</li>\n <li class=\"li\">Industrial Workspace landing page visualization to visualize risk by equipment model entity hierarchy</li>\n <li class=\"li\">OTVR (PA) dashboard to track the volume, performance, and progress of OT vulnerable items</li>\n <li class=\"li\">Certified for Washington DC</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.9 - August 2023</dt>\n <dd class=\"dd\">Certified for Vancouver.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.8 - February 2023</dt>\n <dd class=\"dd\">New: Certified for Utah.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.7 - November 2022</dt>\n <dd class=\"dd\">Fixed: Non-functional Show Duplicate VIs UI action removed from OT remediation task form in Manufacturing Workspace.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-manufacturing-op-tech-vr__ul_jwl_jys_35b\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Vulnerability Risk Rollup by Equipment Model Entity to provide insight into greatest risk areas in the production process</li>\n <li class=\"li\">Manufacturing Workspace landing page visualization to visualize risk by equipment model entity hierarchy</li>\n <li class=\"li\">Certified for Tokyo</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-manufacturing-op-tech-vr__ul_x34_ncc_ksb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-manufacturing-op-tech-vr__ul_egq_ncc_ksb\">\n <li class=\"li\">Added ability to create Remediation Tasks for VITs by Equipment Model Entity - enabling remediation activity to align with operational maintenance schedules within an industrial environment.</li>\n <li class=\"li\">Added visibility for Remediation Tasks in the Manufacturing Workspace and Equipment Model Manager.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - November 2021</dt>\n <dd class=\"dd\">The ServiceNow Operational Technology Vulnerability Response application enables manufacturers to aggregate OT vulnerability data and take risk-based action with production process context.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Operational Technology Vulnerability Response release notes
Version history for the Operational Technology Vulnerability Response application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.5 - August 2025
* New in Zurich release:
+ OT Vulnerable Items list in the Industrial Workspace to view all the vulnerable items (VITs) that have been created for your OT environment.
+ OT Remediation Tasks list in the Industrial Workspace to view all the remediation tasks that have been created for the respective VITs in your OT environment.
+ OT Vulnerability Exception Approvals list in the Industrial Workspace to view any change of state for approvals and details of requested approvals for a given exception triggered from the Industrial
Workspace.
* Changed in Zurich release: Demo data not required for Operational Technology Risk Calculator plugin
#### Version 2.0.4 - February 2025
* New:
+ Improved UI options to view solutions or details of a vulnerable item (VIT).
+ Manage your vulnerable items and Operational Technology Vulnerability Response data with the improved OTVR (PA) dashboard in the Industrial Workspace.
+ View the risk score of your OT devices at each level of the equipment model with the OT Vulnerability Risk Rollup dashboard.
#### Version 2.0.3 - November 2024
Fixed: Updated with various bug fixes.
#### Version 2.0.1 - September 2024
* New:
+ Change the Operational Technology Vulnerability Response (OT VR) assignment group field for multiple site records at once
+ Use the Common Security Advisory Framework (CSAF) with multiple vendor support when importing solutions from Aggregators or Trusted Providers
+ Manage remediation tasks more efficiently with the OT Vulnerability Remediation Owner (sn\_otvr.remediation\_owner) role
+ Mitigate controls using the Libraries module in the Industrial Workspace
+ Multiple OTVR (PA) dashboard updates
+ Certified for Xanadu
#### Version 2.0.0 - August 2024
* Change the Operational Technology Vulnerability Response (OT VR) assignment group field for multiple site records at once
* Use the Common Security Advisory Framework (CSAF) with multiple vendor support when importing solutions from Aggregators or Trusted Providers
* Manage remediation tasks more efficiently with the OT Vulnerability Remediation Owner (sn\_otvr.remediation\_owner) role
* Mitigate controls using the Libraries module in the Industrial Workspace
* Multiple OTVR (PA) dashboard updates
* Certified for Xanadu
#### Version 1.0.10 - February 2024
* Vulnerability Risk Rollup by Equipment Model Entity to provide insight into greatest risk areas in the production process
* Industrial Workspace landing page visualization to visualize risk by equipment model entity hierarchy
* OTVR (PA) dashboard to track the volume, performance, and progress of OT vulnerable items
* Certified for Washington DC
#### Version 1.0.9 - August 2023
Certified for Vancouver.
#### Version 1.0.8 - February 2023
New: Certified for Utah.
#### Version 1.0.7 - November 2022
Fixed: Non-functional Show Duplicate VIs UI action removed from OT remediation task form in Manufacturing Workspace.
#### Version 1.0.6 - August 2022
* New:
+ Vulnerability Risk Rollup by Equipment Model Entity to provide insight into greatest risk areas in the production process
+ Manufacturing Workspace landing page visualization to visualize risk by equipment model entity hierarchy
+ Certified for Tokyo
#### Version 1.0.5 - February 2022
* New:
+ Added ability to create Remediation Tasks for VITs by Equipment Model Entity - enabling remediation activity to align with operational maintenance schedules within an industrial environment.
+ Added visibility for Remediation Tasks in the Manufacturing Workspace and Equipment Model Manager.
#### Version 1.0.3 - November 2021
The ServiceNow Operational Technology Vulnerability Response application enables manufacturers to aggregate OT vulnerability data and take risk-based action with production process context.
| ---
title: Operational Technology Vulnerability Response release notes
description: Version history for the Operational Technology Vulnerability Response
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Operational Technology Vulnerability Response release notes
Version history for the Operational Technology Vulnerability Response application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.5 - August 2025
* New in Zurich release:
+ OT Vulnerable Items list in the Industrial Workspace to view all the vulnerable items (VITs) that have been created for your OT environment.
+ OT Remediation Tasks list in the Industrial Workspace to view all the remediation tasks that have been created for the respective VITs in your OT environment.
+ OT Vulnerability Exception Approvals list in the Industrial Workspace to view any change of state for approvals and details of requested approvals for a given exception triggered from the Industrial
Workspace.
* Changed in Zurich release: Demo data not required for Operational Technology Risk Calculator plugin
#### Version 2.0.4 - February 2025
* New:
+ Improved UI options to view solutions or details of a vulnerable item (VIT).
+ Manage your vulnerable items and Operational Technology Vulnerability Response data with the improved OTVR (PA) dashboard in the Industrial Workspace.
+ View the risk score of your OT devices at each level of the equipment model with the OT Vulnerability Risk Rollup dashboard.
#### Version 2.0.3 - November 2024
Fixed: Updated with various bug fixes.
#### Version 2.0.1 - September 2024
* New:
+ Change the Operational Technology Vulnerability Response (OT VR) assignment group field for multiple site records at once
+ Use the Common Security Advisory Framework (CSAF) with multiple vendor support when importing solutions from Aggregators or Trusted Providers
+ Manage remediation tasks more efficiently with the OT Vulnerability Remediation Owner (sn\_otvr.remediation\_owner) role
+ Mitigate controls using the Libraries module in the Industrial Workspace
+ Multiple OTVR (PA) dashboard updates
+ Certified for Xanadu
#### Version 2.0.0 - August 2024
* Change the Operational Technology Vulnerability Response (OT VR) assignment group field for multiple site records at once
* Use the Common Security Advisory Framework (CSAF) with multiple vendor support when importing solutions from Aggregators or Trusted Providers
* Manage remediation tasks more efficiently with the OT Vulnerability Remediation Owner (sn\_otvr.remediation\_owner) role
* Mitigate controls using the Libraries module in the Industrial Workspace
* Multiple OTVR (PA) dashboard updates
* Certified for Xanadu
#### Version 1.0.10 - February 2024
* Vulnerability Risk Rollup by Equipment Model Entity to provide insight into greatest risk areas in the production process
* Industrial Workspace landing page visualization to visualize risk by equipment model entity hierarchy
* OTVR (PA) dashboard to track the volume, performance, and progress of OT vulnerable items
* Certified for Washington DC
#### Version 1.0.9 - August 2023
Certified for Vancouver.
#### Version 1.0.8 - February 2023
New: Certified for Utah.
#### Version 1.0.7 - November 2022
Fixed: Non-functional Show Duplicate VIs UI action removed from OT remediation task form in Manufacturing Workspace.
#### Version 1.0.6 - August 2022
* New:
+ Vulnerability Risk Rollup by Equipment Model Entity to provide insight into greatest risk areas in the production process
+ Manufacturing Workspace landing page visualization to visualize risk by equipment model entity hierarchy
+ Certified for Tokyo
#### Version 1.0.5 - February 2022
* New:
+ Added ability to create Remediation Tasks for VITs by Equipment Model Entity - enabling remediation activity to align with operational maintenance schedules within an industrial environment.
+ Added visibility for Remediation Tasks in the Manufacturing Workspace and Equipment Model Manager.
#### Version 1.0.3 - November 2021
The ServiceNow Operational Technology Vulnerability Response application enables manufacturers to aggregate OT vulnerability data and take risk-based action with production process context.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-change-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-change-mgmt.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-change-mgmt.html | Operational Technology Change Management release notes | Version history for the Operational Technology Change Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-change-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-change-mgmt.html"><body id="store-rn-manufacturing-operational-tech-change-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-operational-tech-change-mgmt" aria-labelledby="title_store-rn-manufacturing-operational-tech-change-mgmt">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-operational-tech-change-mgmt"><span class="ph">Operational Technology Change Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Operational Technology Change Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-operational-tech-change-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d430395e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.7 - August 2025</dt>
<dd class="dd">New: Certified for Zurich.</dd>
<dt class="dt dlterm">Version 2.0.6 - February 2025</dt>
<dd class="dd" id="store-rn-manufacturing-operational-tech-change-mgmt__latest-store-rn-manufacturing-operational-tech-change-mgmt"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">The Incidents Fixed by Change related list was added to the OT change request record in the Industrial Workspace to list OT incidents that need an OT change request for remediation.</li>
<li class="li">The Incidents Caused by Change related list was added to the OT change request record in the Industrial Workspace to list OT incidents needed because of an OT change request.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.5 - November 2024</dt>
<dd class="dd">Fixed: Updated with various bug fixes.</dd>
<dt class="dt dlterm">Version 2.0.2 - September 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">OT Change Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager</li>
<li class="li">The OT change record in the Industrial Workspace was updated so that all existing related lists are included under the Related Records tab</li>
<li class="li">Certified for Xanadu</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">OT Change Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager</li>
<li class="li">The OT change record in the Industrial Workspace was updated so that all existing related lists are included under the Related Records tab</li>
<li class="li">Certified for Xanadu</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - February 2024</dt>
<dd class="dd">Certified for Washington DC.</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2023</dt>
<dd class="dd"><p class="p">The ServiceNow Operational Technology Change Management application enables your team members to work collaboratively on changes to Operational Technology or industrial equipment configurations. These changes include any
optimizations, alterations in the production process, or vulnerability fixes.</p></dd>
</dl>
</section>
</div>
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} | # Operational Technology Change Management release notes
Version history for the Operational Technology Change Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.7 - August 2025
New: Certified for Zurich.
#### Version 2.0.6 - February 2025
* New:
+ The Incidents Fixed by Change related list was added to the OT change request record in the Industrial Workspace to list OT incidents that need an OT change request for remediation.
+ The Incidents Caused by Change related list was added to the OT change request record in the Industrial Workspace to list OT incidents needed because of an OT change request.
#### Version 2.0.5 - November 2024
Fixed: Updated with various bug fixes.
#### Version 2.0.2 - September 2024
* New:
+ OT Change Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager
+ The OT change record in the Industrial Workspace was updated so that all existing related lists are included under the Related Records tab
+ Certified for Xanadu
#### Version 2.0.1 - August 2024
* OT Change Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager
* The OT change record in the Industrial Workspace was updated so that all existing related lists are included under the Related Records tab
* Certified for Xanadu
#### Version 1.0.1 - February 2024
Certified for Washington DC.
#### Version 1.0.0 - August 2023
The ServiceNow Operational Technology Change Management application enables your team members to work collaboratively on changes to Operational Technology or industrial equipment configurations. These changes include any
optimizations, alterations in the production process, or vulnerability fixes.
| ---
title: Operational Technology Change Management release notes
description: Version history for the Operational Technology Change Management application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Operational Technology Change Management release notes
Version history for the Operational Technology Change Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.7 - August 2025
New: Certified for Zurich.
#### Version 2.0.6 - February 2025
* New:
+ The Incidents Fixed by Change related list was added to the OT change request record in the Industrial Workspace to list OT incidents that need an OT change request for remediation.
+ The Incidents Caused by Change related list was added to the OT change request record in the Industrial Workspace to list OT incidents needed because of an OT change request.
#### Version 2.0.5 - November 2024
Fixed: Updated with various bug fixes.
#### Version 2.0.2 - September 2024
* New:
+ OT Change Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager
+ The OT change record in the Industrial Workspace was updated so that all existing related lists are included under the Related Records tab
+ Certified for Xanadu
#### Version 2.0.1 - August 2024
* OT Change Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager
* The OT change record in the Industrial Workspace was updated so that all existing related lists are included under the Related Records tab
* Certified for Xanadu
#### Version 1.0.1 - February 2024
Certified for Washington DC.
#### Version 1.0.0 - August 2023
The ServiceNow Operational Technology Change Management application enables your team members to work collaboratively on changes to Operational Technology or industrial equipment configurations. These changes include any
optimizations, alterations in the production process, or vulnerability fixes.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-core.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-core.html | Operational Technology Core release notes | Version history for the Operational Technology Core application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-core.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-core.html"><body id="store-rn-manufacturing-operational-tech-core"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-operational-tech-core" aria-labelledby="title_store-rn-manufacturing-operational-tech-core">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-operational-tech-core">Operational Technology Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Operational Technology Core application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-operational-tech-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d590320e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.1 - November 2024</dt>
<dd class="dd" id="store-rn-manufacturing-operational-tech-core__latest-store-rn-manufacturing-operational-tech-core">The core plugin serves as a centralized solution for OT-specific utilities and data model changes. For example, the ot_class_mapping_base is specifically required for OT
SGC connectors who want to leverage the class mappings in a table.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-core.html\" id=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-core.html\"><body id=\"store-rn-manufacturing-operational-tech-core\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-manufacturing-operational-tech-core\" aria-labelledby=\"title_store-rn-manufacturing-operational-tech-core\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-manufacturing-operational-tech-core\">Operational Technology Core release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Operational Technology Core application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-manufacturing-operational-tech-core__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d590320e62\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.1 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-manufacturing-operational-tech-core__latest-store-rn-manufacturing-operational-tech-core\">The core plugin serves as a centralized solution for OT-specific utilities and data model changes. For example, the ot_class_mapping_base is specifically required for OT\n SGC connectors who want to leverage the class mappings in a table.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Operational Technology Core release notes
Version history for the Operational Technology Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - November 2024
The core plugin serves as a centralized solution for OT-specific utilities and data model changes. For example, the ot\_class\_mapping\_base is specifically required for OT
SGC connectors who want to leverage the class mappings in a table.
| ---
title: Operational Technology Core release notes
description: Version history for the Operational Technology Core application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Operational Technology Core release notes
Version history for the Operational Technology Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - November 2024
The core plugin serves as a centralized solution for OT-specific utilities and data model changes. For example, the ot\_class\_mapping\_base is specifically required for OT
SGC connectors who want to leverage the class mappings in a table.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-hardware-vuln-assess.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-hardware-vuln-assess.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-hardware-vuln-assess.html | Operational Technology Hardware Vulnerability Assessment release notes | Version history for the Operational Technology Hardware Vulnerability Assessment application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-hardware-vuln-assess.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-hardware-vuln-assess.html"><body id="store-rn-manufacturing-operational-tech-hardware-vuln-assess"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-operational-tech-hardware-vuln-assess" aria-labelledby="title_store-rn-manufacturing-operational-tech-hardware-vuln-assess">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-operational-tech-hardware-vuln-assess"><span class="ph">Operational Technology</span>
<span class="ph">Hardware Vulnerability Assessment</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Operational Technology</span>
<span class="ph">Hardware Vulnerability Assessment</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-operational-tech-hardware-vuln-assess__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d588803e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.3 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New in Zurich release<ul class="ul" id="store-rn-manufacturing-operational-tech-hardware-vuln-assess__ul_mrv_dzc_1gc">
<li class="li">The following improvements are available in Hardware Vulnerability Assessment:<ul class="ul" id="store-rn-manufacturing-operational-tech-hardware-vuln-assess__ul_gr1_2zc_1gc">
<li class="li">Assessments without Normalization: Ability to assess discovery models without content available for normalization.</li>
<li class="li">Confidence Scores: New scoring mechanism for all types of assessments.</li>
<li class="li">Version Range Support: The range information provided by NVD is used to create assessments without explicitly creating CPEs in NVD.</li>
<li class="li">Partial assessment for partially normalized discovery model: Creates partial assessments for discovery models without firmware version. The partial assessments are done if the other versions of the discovery model
have the same publisher and model.</li>
<li class="li">Expiring of assessments: If you update the firmware version of a CI, the corresponding normalized discovery model also updates. The assessment records based on the older firmware version expires while new
assessments are generated for new firmware version.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.2 - March 2025</dt>
<dd class="dd" id="store-rn-manufacturing-operational-tech-hardware-vuln-assess__latest-store-rn-manufacturing-operational-tech-hardware-vuln-assess"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Use OT Hardware Vulnerability Assessment to assess the vulnerabilities for the firmware of the OT Assets</li>
<li class="li">Operational Technology Hardware Vulnerability Assessment provides a thorough analysis of vulnerabilities within the hardware components of your Operational Technology (OT) systems, such as PLCs, DCS, SCADA systems, and
other critical devices. It proactively identifies vulnerability risks. By assessing these vulnerabilities, organizations can address hardware weaknesses before they impact operational efficiency, safety, and
compliance.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - February 2025</dt>
<dd class="dd">Operational Technology Hardware Vulnerability Assessment provides a thorough analysis of vulnerabilities within the hardware components of your Operational
Technology (OT) systems, such as PLCs, DCS, SCADA systems, and other critical devices. It proactively identifies vulnerability risks. Organizations can assess these vulnerabilities and address hardware weaknesses before
operational efficiency, safety, and compliance are impacted by the vulnerabilities.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-hardware-vuln-assess.html\" id=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-hardware-vuln-assess.html\"><body id=\"store-rn-manufacturing-operational-tech-hardware-vuln-assess\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-manufacturing-operational-tech-hardware-vuln-assess\" aria-labelledby=\"title_store-rn-manufacturing-operational-tech-hardware-vuln-assess\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-manufacturing-operational-tech-hardware-vuln-assess\"><span class=\"ph\">Operational Technology</span>\n <span class=\"ph\">Hardware Vulnerability Assessment</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Operational Technology</span>\n <span class=\"ph\">Hardware Vulnerability Assessment</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-manufacturing-operational-tech-hardware-vuln-assess__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d588803e73\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.3 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New in Zurich release<ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-hardware-vuln-assess__ul_mrv_dzc_1gc\">\n <li class=\"li\">The following improvements are available in Hardware Vulnerability Assessment:<ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-hardware-vuln-assess__ul_gr1_2zc_1gc\">\n <li class=\"li\">Assessments without Normalization: Ability to assess discovery models without content available for normalization.</li>\n <li class=\"li\">Confidence Scores: New scoring mechanism for all types of assessments.</li>\n <li class=\"li\">Version Range Support: The range information provided by NVD is used to create assessments without explicitly creating CPEs in NVD.</li>\n <li class=\"li\">Partial assessment for partially normalized discovery model: Creates partial assessments for discovery models without firmware version. The partial assessments are done if the other versions of the discovery model\n have the same publisher and model.</li>\n <li class=\"li\">Expiring of assessments: If you update the firmware version of a CI, the corresponding normalized discovery model also updates. The assessment records based on the older firmware version expires while new\n assessments are generated for new firmware version.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - March 2025</dt>\n <dd class=\"dd\" id=\"store-rn-manufacturing-operational-tech-hardware-vuln-assess__latest-store-rn-manufacturing-operational-tech-hardware-vuln-assess\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Use OT Hardware Vulnerability Assessment to assess the vulnerabilities for the firmware of the OT Assets</li>\n <li class=\"li\">Operational Technology Hardware Vulnerability Assessment provides a thorough analysis of vulnerabilities within the hardware components of your Operational Technology (OT) systems, such as PLCs, DCS, SCADA systems, and\n other critical devices. It proactively identifies vulnerability risks. By assessing these vulnerabilities, organizations can address hardware weaknesses before they impact operational efficiency, safety, and\n compliance.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - February 2025</dt>\n <dd class=\"dd\">Operational Technology Hardware Vulnerability Assessment provides a thorough analysis of vulnerabilities within the hardware components of your Operational\n Technology (OT) systems, such as PLCs, DCS, SCADA systems, and other critical devices. It proactively identifies vulnerability risks. Organizations can assess these vulnerabilities and address hardware weaknesses before\n operational efficiency, safety, and compliance are impacted by the vulnerabilities.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Operational Technology Hardware Vulnerability Assessment release notes
Version history for the Operational Technology
Hardware Vulnerability Assessment application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - August 2025
* New in Zurich release
+ The following improvements are available in Hardware Vulnerability Assessment:
- Assessments without Normalization: Ability to assess discovery models without content available for normalization.
- Confidence Scores: New scoring mechanism for all types of assessments.
- Version Range Support: The range information provided by NVD is used to create assessments without explicitly creating CPEs in NVD.
- Partial assessment for partially normalized discovery model: Creates partial assessments for discovery models without firmware version. The partial assessments are done if the other versions of the discovery model
have the same publisher and model.
- Expiring of assessments: If you update the firmware version of a CI, the corresponding normalized discovery model also updates. The assessment records based on the older firmware version expires while new
assessments are generated for new firmware version.
#### Version 1.0.2 - March 2025
* New:
+ Use OT Hardware Vulnerability Assessment to assess the vulnerabilities for the firmware of the OT Assets
+ Operational Technology Hardware Vulnerability Assessment provides a thorough analysis of vulnerabilities within the hardware components of your Operational Technology (OT) systems, such as PLCs, DCS, SCADA systems, and
other critical devices. It proactively identifies vulnerability risks. By assessing these vulnerabilities, organizations can address hardware weaknesses before they impact operational efficiency, safety, and
compliance.
#### Version 1.0.1 - February 2025
Operational Technology Hardware Vulnerability Assessment provides a thorough analysis of vulnerabilities within the hardware components of your Operational
Technology (OT) systems, such as PLCs, DCS, SCADA systems, and other critical devices. It proactively identifies vulnerability risks. Organizations can assess these vulnerabilities and address hardware weaknesses before
operational efficiency, safety, and compliance are impacted by the vulnerabilities.
| ---
title: Operational Technology Hardware Vulnerability Assessment release notes
description: Version history for the Operational Technology Hardware Vulnerability
Assessment application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Operational Technology Hardware Vulnerability Assessment release notes
Version history for the Operational Technology
Hardware Vulnerability Assessment application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - August 2025
* New in Zurich release
+ The following improvements are available in Hardware Vulnerability Assessment:
- Assessments without Normalization: Ability to assess discovery models without content available for normalization.
- Confidence Scores: New scoring mechanism for all types of assessments.
- Version Range Support: The range information provided by NVD is used to create assessments without explicitly creating CPEs in NVD.
- Partial assessment for partially normalized discovery model: Creates partial assessments for discovery models without firmware version. The partial assessments are done if the other versions of the discovery model
have the same publisher and model.
- Expiring of assessments: If you update the firmware version of a CI, the corresponding normalized discovery model also updates. The assessment records based on the older firmware version expires while new
assessments are generated for new firmware version.
#### Version 1.0.2 - March 2025
* New:
+ Use OT Hardware Vulnerability Assessment to assess the vulnerabilities for the firmware of the OT Assets
+ Operational Technology Hardware Vulnerability Assessment provides a thorough analysis of vulnerabilities within the hardware components of your Operational Technology (OT) systems, such as PLCs, DCS, SCADA systems, and
other critical devices. It proactively identifies vulnerability risks. By assessing these vulnerabilities, organizations can address hardware weaknesses before they impact operational efficiency, safety, and
compliance.
#### Version 1.0.1 - February 2025
Operational Technology Hardware Vulnerability Assessment provides a thorough analysis of vulnerabilities within the hardware components of your Operational
Technology (OT) systems, such as PLCs, DCS, SCADA systems, and other critical devices. It proactively identifies vulnerability risks. Organizations can assess these vulnerabilities and address hardware weaknesses before
operational efficiency, safety, and compliance are impacted by the vulnerabilities.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-incident-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-incident-mgmt.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-incident-mgmt.html | Operational Technology Incident Management release notes | Version history for the Operational Technology Incident Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-incident-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-incident-mgmt.html"><body id="store-rn-manufacturing-operational-tech-incident-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-operational-tech-incident-mgmt" aria-labelledby="title_store-rn-manufacturing-operational-tech-incident-mgmt">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-operational-tech-incident-mgmt">Operational Technology Incident Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Operational Technology Incident Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-operational-tech-incident-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d202416e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.9 - August 2025</dt>
<dd class="dd">New: Certified for Zurich.</dd>
<dt class="dt dlterm">Version 2.0.8 - May 2025</dt>
<dd class="dd" id="store-rn-manufacturing-operational-tech-incident-mgmt__latest-store-rn-manufacturing-operation-tech-incident-mgmt">New: Updated with various bug fixes.</dd>
<dt class="dt dlterm">Version 2.0.7 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">In an OT change request record in the Industrial Workspace, use new related lists to create an OT incident record related to the OT change request, or link an existing OT incident record to the OT change
request.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.6 - November 2024</dt>
<dd class="dd">Fixed: Updated with various bug fixes.</dd>
<dt class="dt dlterm">Version 2.0.4 - September 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">OT Incident Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager</li>
<li class="li">The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab</li>
<li class="li">The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view</li>
<li class="li">Certified for Xanadu</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.3 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">OT Incident Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager</li>
<li class="li">The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab</li>
<li class="li">The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view</li>
<li class="li">Certified for Xanadu</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - February 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-manufacturing-operational-tech-incident-mgmt__ul_k15_4n5_21c">
<li class="li">Added Operational Technology Knowledge Management to the Operational Technology Incident Management application to collect, organize, and share knowledge about your OT system and its devices within your
organization.</li>
<li class="li">With Operational Technology Knowledge Management, you can:<ul class="ul" id="store-rn-manufacturing-operational-tech-incident-mgmt__ul_gcp_pn5_21c">
<li class="li">Configure an OT knowledge base for knowledge managers and knowledge users.</li>
<li class="li">Browse all knowledge base articles related to an OT incident and create knowledge base articles directly from an incident record.</li>
<li class="li">Create knowledge base articles through the Industrial Workspace.</li>
<li class="li">Approve requests to publish, edit, retire, or delete a knowledge base article.</li>
<li class="li">Edit existing knowledge base articles with updated information.</li>
</ul></li>
<li class="li">Certified for Washington DC</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.1 - August 2023</dt>
<dd class="dd">Certified for Vancouver.</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-manufacturing-operational-tech-incident-mgmt__ul_lvv_qwz_3wb">
<li class="li">New: <ul class="ul" id="store-rn-manufacturing-operational-tech-incident-mgmt__ul_ybw_rwz_3wb">
<li class="li">Assign new Operational Technology Incident Management roles</li>
<li class="li">Migrate Operational Technology Incidents</li>
<li class="li">OT incident categories and subcategories</li>
<li class="li">Visibility of OT incidents across sites</li>
<li class="li">Define priority lookup rules for OT incidents</li>
<li class="li">OT incident email notifications</li>
<li class="li">Configure OT incident state models</li>
<li class="li">Configure an OT incident task</li>
<li class="li">Configure OT-specific assignment groups</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-manufacturing-operational-tech-incident-mgmt__ul_gxp_ywz_3wb">
<li class="li">New OT incident user roles</li>
<li class="li">Create OT incident tasks</li>
<li class="li">Access control for OT incidents</li>
<li class="li">OT Incident list menu</li>
</ul></li>
<li class="li">Removed:<ul class="ul" id="store-rn-manufacturing-operational-tech-incident-mgmt__ul_kqq_cxz_3wb">
<li class="li">The "Separating IT and OT incidents" section was removed from the Manufacturing Guided Setup under Operational Technology Incident Management.</li>
<li class="li">The OT Incident User role (ot_incident_user) is no longer supported.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.2 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-manufacturing-operational-tech-incident-mgmt__ul_j5b_1ys_35b">
<li class="li">New:<ul class="ul">
<li class="li">Added OT Incident related list for OT classes</li>
<li class="li">Added "None" to network type choice list on the incident table</li>
<li class="li">Refactor OT Incidents related list layout</li>
<li class="li">Certified for Tokyo</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - November 2021</dt>
<dd class="dd">The <span class="ph">ServiceNow®</span> Operational Technology Incident Management application enables manufacturers to manage OT Asset incidents from open to closure.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-incident-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-incident-mgmt.html\"><body id=\"store-rn-manufacturing-operational-tech-incident-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-manufacturing-operational-tech-incident-mgmt\" aria-labelledby=\"title_store-rn-manufacturing-operational-tech-incident-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-manufacturing-operational-tech-incident-mgmt\">Operational Technology Incident Management release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Operational Technology Incident Management application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-manufacturing-operational-tech-incident-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d202416e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.0.9 - August 2025</dt>\n <dd class=\"dd\">New: Certified for Zurich.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.8 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-manufacturing-operational-tech-incident-mgmt__latest-store-rn-manufacturing-operation-tech-incident-mgmt\">New: Updated with various bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.7 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">In an OT change request record in the Industrial Workspace, use new related lists to create an OT incident record related to the OT change request, or link an existing OT incident record to the OT change\n request.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.6 - November 2024</dt>\n <dd class=\"dd\">Fixed: Updated with various bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.4 - September 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">OT Incident Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager</li>\n <li class=\"li\">The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab</li>\n <li class=\"li\">The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view</li>\n <li class=\"li\">Certified for Xanadu</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.3 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">OT Incident Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager</li>\n <li class=\"li\">The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab</li>\n <li class=\"li\">The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view</li>\n <li class=\"li\">Certified for Xanadu</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-incident-mgmt__ul_k15_4n5_21c\">\n <li class=\"li\">Added Operational Technology Knowledge Management to the Operational Technology Incident Management application to collect, organize, and share knowledge about your OT system and its devices within your\n organization.</li>\n <li class=\"li\">With Operational Technology Knowledge Management, you can:<ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-incident-mgmt__ul_gcp_pn5_21c\">\n <li class=\"li\">Configure an OT knowledge base for knowledge managers and knowledge users.</li>\n <li class=\"li\">Browse all knowledge base articles related to an OT incident and create knowledge base articles directly from an incident record.</li>\n <li class=\"li\">Create knowledge base articles through the Industrial Workspace.</li>\n <li class=\"li\">Approve requests to publish, edit, retire, or delete a knowledge base article.</li>\n <li class=\"li\">Edit existing knowledge base articles with updated information.</li>\n </ul></li>\n <li class=\"li\">Certified for Washington DC</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - August 2023</dt>\n <dd class=\"dd\">Certified for Vancouver.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-incident-mgmt__ul_lvv_qwz_3wb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-incident-mgmt__ul_ybw_rwz_3wb\">\n <li class=\"li\">Assign new Operational Technology Incident Management roles</li>\n <li class=\"li\">Migrate Operational Technology Incidents</li>\n <li class=\"li\">OT incident categories and subcategories</li>\n <li class=\"li\">Visibility of OT incidents across sites</li>\n <li class=\"li\">Define priority lookup rules for OT incidents</li>\n <li class=\"li\">OT incident email notifications</li>\n <li class=\"li\">Configure OT incident state models</li>\n <li class=\"li\">Configure an OT incident task</li>\n <li class=\"li\">Configure OT-specific assignment groups</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-incident-mgmt__ul_gxp_ywz_3wb\">\n <li class=\"li\">New OT incident user roles</li>\n <li class=\"li\">Create OT incident tasks</li>\n <li class=\"li\">Access control for OT incidents</li>\n <li class=\"li\">OT Incident list menu</li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-incident-mgmt__ul_kqq_cxz_3wb\">\n <li class=\"li\">The "Separating IT and OT incidents" section was removed from the Manufacturing Guided Setup under Operational Technology Incident Management.</li>\n <li class=\"li\">The OT Incident User role (ot_incident_user) is no longer supported.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-incident-mgmt__ul_j5b_1ys_35b\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added OT Incident related list for OT classes</li>\n <li class=\"li\">Added "None" to network type choice list on the incident table</li>\n <li class=\"li\">Refactor OT Incidents related list layout</li>\n <li class=\"li\">Certified for Tokyo</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - November 2021</dt>\n <dd class=\"dd\">The <span class=\"ph\">ServiceNow®</span> Operational Technology Incident Management application enables manufacturers to manage OT Asset incidents from open to closure.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Operational Technology Incident Management release notes
Version history for the Operational Technology Incident Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.9 - August 2025
New: Certified for Zurich.
#### Version 2.0.8 - May 2025
New: Updated with various bug fixes.
#### Version 2.0.7 - February 2025
* New:
+ In an OT change request record in the Industrial Workspace, use new related lists to create an OT incident record related to the OT change request, or link an existing OT incident record to the OT change
request.
#### Version 2.0.6 - November 2024
Fixed: Updated with various bug fixes.
#### Version 2.0.4 - September 2024
* New:
+ OT Incident Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager
+ The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab
+ The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view
+ Certified for Xanadu
#### Version 2.0.3 - August 2024
* OT Incident Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager
* The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab
* The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view
* Certified for Xanadu
#### Version 2.0.2 - February 2024
* Added Operational Technology Knowledge Management to the Operational Technology Incident Management application to collect, organize, and share knowledge about your OT system and its devices within your
organization.
* With Operational Technology Knowledge Management, you can:
+ Configure an OT knowledge base for knowledge managers and knowledge users.
+ Browse all knowledge base articles related to an OT incident and create knowledge base articles directly from an incident record.
+ Create knowledge base articles through the Industrial Workspace.
+ Approve requests to publish, edit, retire, or delete a knowledge base article.
+ Edit existing knowledge base articles with updated information.
* Certified for Washington DC
#### Version 2.0.1 - August 2023
Certified for Vancouver.
#### Version 2.0.0 - February 2023
* New:
+ Assign new Operational Technology Incident Management roles
+ Migrate Operational Technology Incidents
+ OT incident categories and subcategories
+ Visibility of OT incidents across sites
+ Define priority lookup rules for OT incidents
+ OT incident email notifications
+ Configure OT incident state models
+ Configure an OT incident task
+ Configure OT-specific assignment groups
* Changed:
+ New OT incident user roles
+ Create OT incident tasks
+ Access control for OT incidents
+ OT Incident list menu
* Removed:
+ The "Separating IT and OT incidents" section was removed from the Manufacturing Guided Setup under Operational Technology Incident Management.
+ The OT Incident User role (ot\_incident\_user) is no longer supported.
#### Version 1.0.2 - August 2022
* New:
+ Added OT Incident related list for OT classes
+ Added "None" to network type choice list on the incident table
+ Refactor OT Incidents related list layout
+ Certified for Tokyo
#### Version 1.0.1 - November 2021
The ServiceNow® Operational Technology Incident Management application enables manufacturers to manage OT Asset incidents from open to closure.
| ---
title: Operational Technology Incident Management release notes
description: Version history for the Operational Technology Incident Management application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Operational Technology Incident Management release notes
Version history for the Operational Technology Incident Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.9 - August 2025
New: Certified for Zurich.
#### Version 2.0.8 - May 2025
New: Updated with various bug fixes.
#### Version 2.0.7 - February 2025
* New:
+ In an OT change request record in the Industrial Workspace, use new related lists to create an OT incident record related to the OT change request, or link an existing OT incident record to the OT change
request.
#### Version 2.0.6 - November 2024
Fixed: Updated with various bug fixes.
#### Version 2.0.4 - September 2024
* New:
+ OT Incident Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager
+ The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab
+ The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view
+ Certified for Xanadu
#### Version 2.0.3 - August 2024
* OT Incident Management now includes Industrial Process Manager and can be used with or without Operational Technology Manager
* The OT incident record in the Industrial Workspace was updated to include all existing related lists under the Related Records tab
* The Opened column was removed from the lists under the OT Incident module in the Industrial Workspace list view
* Certified for Xanadu
#### Version 2.0.2 - February 2024
* Added Operational Technology Knowledge Management to the Operational Technology Incident Management application to collect, organize, and share knowledge about your OT system and its devices within your
organization.
* With Operational Technology Knowledge Management, you can:
+ Configure an OT knowledge base for knowledge managers and knowledge users.
+ Browse all knowledge base articles related to an OT incident and create knowledge base articles directly from an incident record.
+ Create knowledge base articles through the Industrial Workspace.
+ Approve requests to publish, edit, retire, or delete a knowledge base article.
+ Edit existing knowledge base articles with updated information.
* Certified for Washington DC
#### Version 2.0.1 - August 2023
Certified for Vancouver.
#### Version 2.0.0 - February 2023
* New:
+ Assign new Operational Technology Incident Management roles
+ Migrate Operational Technology Incidents
+ OT incident categories and subcategories
+ Visibility of OT incidents across sites
+ Define priority lookup rules for OT incidents
+ OT incident email notifications
+ Configure OT incident state models
+ Configure an OT incident task
+ Configure OT-specific assignment groups
* Changed:
+ New OT incident user roles
+ Create OT incident tasks
+ Access control for OT incidents
+ OT Incident list menu
* Removed:
+ The "Separating IT and OT incidents" section was removed from the Manufacturing Guided Setup under Operational Technology Incident Management.
+ The OT Incident User role (ot\_incident\_user) is no longer supported.
#### Version 1.0.2 - August 2022
* New:
+ Added OT Incident related list for OT classes
+ Added "None" to network type choice list on the incident table
+ Refactor OT Incidents related list layout
+ Certified for Tokyo
#### Version 1.0.1 - November 2021
The ServiceNow® Operational Technology Incident Management application enables manufacturers to manage OT Asset incidents from open to closure.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-manager.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-manager.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-manager.html | Operational Technology Manager release notes | Version history for the Operational Technology Manager application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
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<h1 class="title topictitle1" id="title_store-rn-manufacturing-operational-tech-manager"><span class="ph">Operational Technology Manager</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Operational Technology Manager</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-operational-tech-manager__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d493288e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.9 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Use the About Industrial Workspace page on the ServiceNow AI Platform to view the OT applications and the versions that you have installed on your instance.</li>
<li class="li">Search for CMDB tables in the Industrial Workspace to find CMDB related records. The search function was previously limited only to other Operational Technology records.</li>
<li class="li">Check whether an OT device is virtual using the Is Virtual field for OT devices in the following categories.</li>
<li class="li">CMDB OT class model updates: <ul class="ul">
<li class="li">The OT Device Network Connection [sn_ot_device_network_connection] table references the CMDB CI relationships [cmdb_rel_ci] table to support device-to-device connections on the OT network.</li>
<li class="li">The Key Value [cmdb_key_value], Software Instance [cmdb_software_instance] and Firmware Install [cmdb_firmware_install] table references were added to the OT view on IT and OT classes.</li>
<li class="li">The Backup Storage Information [cmdb_backup_storage_information] and Backup Job Execution History [cmdb_backup_job_execution_history] tables reference the CMDB CI relationships [cmdb_rel_ci] table to
support backup management use cases.</li>
</ul>
</li>
<li class="li">The Pre-Import OT Worksheet Entry Review (POWER) tool includes the following new functionality: <ul class="ul">
<li class="li">Improve validations with access to ISA sites using the cmdb_ot_isa_viewer role that has been added to the ot_staging_user role needed for running validations.</li>
<li class="li">Upload, validate, and import Microsoft Excel spreadsheet data for the Service Graph Connector for Microsoft Excel by creating an import task and attaching the spreadsheet to the import task record.</li>
</ul>
</li>
<li class="li">After validating the imported staging records, create remediation tasks for invalid staging records directly in the import task record.</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">The following changes have been made to Operational Technology Manager roles: <ul class="ul">
<li class="li">Users assigned the Operational Technology Manager Editor [cmdb_ot_editor] role or Operational Technology Manager Admin [cmdb_ot_admin] role cannot edit IT configuration items (CIs). Users with these
roles can only edit or delete OT CIs.</li>
<li class="li">Users who aren't assigned an OT role cannot view OT records in the following CMDB tables: <ul class="ul">
<li class="li">IP Address [cmdb_ci_ip_address]</li>
<li class="li">Network Adapter [cmdb_ci_network_adapter]</li>
<li class="li">Serial Number [cmdb_serial_number]</li>
</ul>
</li>
<li class="li">The Operational Technology Editor [cmdb_ot_editor] role contains the cmdb_manual_ci_ire_access role to support manually creating an OT CI in the Industrial Workspace.</li>
</ul>
</li>
<li class="li">The Discovery for Operational Technology plugin has been renamed IT Discovery for OT Networks.</li>
<li class="li">The Key Value [cmdb_key_value], Software Instance [cmdb_software_instance], and Firmware Install [cmdb_firmware_install] related lists were added to the OT view on IT and OT classes.</li>
<li class="li">The OT Excel SGC - Import Task list module has been added to the Industrial Workspace list view.</li>
<li class="li">The OT Excel SGC - Remediation Task list module has been added to the Industrial Workspace list view.</li>
<li class="li">The Device to Device Connections list has been added to the OT Network menu available in the Industrial Workspace List view. You can view the device connections in detail using this list. Also, the Device to
Device Connections related list was added to the Related Records tab on the OT device record in the ServiceNow AI Platform.</li>
<li class="li">Identify whether an OT device is virtual through the Is Virtual field added to the OT device form in the Industrial Workspace.</li>
<li class="li">The OT Subnets related list has been renamed OT Subnet Mappings in both the Industrial Workspace and the ServiceNow AI Platform when viewing an OT device record.</li>
<li class="li">The Manufacturer and Model Number fields have been removed from the OT device list and form views on both the ServiceNow AI Platform and in the Industrial Workspace.</li>
</ul>
</li>
<li class="li">Removed:<ul class="ul" id="store-rn-manufacturing-operational-tech-manager__ul_ovs_m5f_bgc">
<li class="li">For the Service Graph Connector for Microsoft Excel, the following items were deprecated on the ServiceNow AI Platform: <ul class="ul" id="store-rn-manufacturing-operational-tech-manager__ul_pvs_m5f_bgc">
<li class="li">The SG OT Excel Staging Task table</li>
<li class="li">The Staging task reference on the SG OT Excel Staging table</li>
</ul>
</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.8 - May 2025</dt>
<dd class="dd" id="store-rn-manufacturing-operational-tech-manager__latest-store-rn-manufacturing-operational-tech-manager">New: Updated with various bug fixes.</dd>
<dt class="dt dlterm">Version 2.0.7 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Track your OT device data with the new Operational Technology Visibility dashboard.</li>
<li class="li">Group OT devices using CMDB groups to support non-CMDB tables that need to be converted from IT to OT.</li>
<li class="li">Identify the equipment model entity your OT devices are mapped to help group your devices by equipment model entity.</li>
<li class="li">Use the improved Industrial Workspace to track and manage your OT device data.</li>
<li class="li">Use the Configuration Management Database (CMDB) OT class model updates and UI improvements.</li>
<li class="li">Use the updates and UI improvements for the Pre-import OT Worksheet Entry Review (POWER) tool to help import and classify your OT device data.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.4 - November 2024</dt>
<dd class="dd">Fixed: Updated with various bug fixes.</dd>
<dt class="dt dlterm">Version 2.0.2 - September 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Compare sites by key metrics in the Industrial Workspace using the OT Progress Scorecard</li>
<li class="li">Track tasks related to your OT system on the OT Action-Oriented Landing Page in the Industrial Workspace</li>
<li class="li">The OT Action-Oriented Landing Page has replaced the OT Manager dashboard as the home page of the Industrial Workspace</li>
<li class="li">Use the updates and UI improvements for the Pre-import OT Worksheet Entry Review (POWER) tool to help import and classify your OT device data</li>
<li class="li">Certified for Xanadu</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Compare sites by key metrics in the Industrial Workspace using the OT Progress Scorecard</li>
<li class="li">Track tasks related to your OT system on the OT Action-Oriented Landing Page in the Industrial Workspace</li>
<li class="li">The OT Action-Oriented Landing Page has replaced the OT Manager dashboard as the home page of the Industrial Workspace</li>
<li class="li">Use the updates and UI improvements for the Pre-import OT Worksheet Entry Review (POWER) tool to help import and classify your OT device data</li>
<li class="li">Certified for Xanadu</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.10 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Migrated landing page dashboard to PA to enable KPI trending</li>
<li class="li">Improved performance by splitting the landing page into OT devices landing page tab and OT vulnerabilities landing page tab.</li>
<li class="li">Added capability to filter sites on landing page dashboard by business unit</li>
<li class="li">Users can select single site, multiple sites, and "no site assigned" and landing page data refreshes immediately after the selection.</li>
<li class="li">The count of control modules is removed from control systems under OT devices landing page tab.</li>
<li class="li">OT asset has been renamed to OT device. This is reflected across all the list views, buttons etc.</li>
<li class="li">Certified for Washington DC</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.9 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Certified for Vancouver</li>
<li class="li">Convert IT hardware to OT assets in a bulk edit</li>
<li class="li">Convert your OT assets to IT hardware devices in a bulk edit</li>
<li class="li">Firmware column was added to appropriate application menu list views under Operational Technology (OT) in the platform</li>
<li class="li">Module types were added to the Control module class: Local, Remote and Distributed.</li>
<li class="li">The External System URL related list was added to the Operational Technology (OT) view for Core IT classes.</li>
<li class="li">A Remote check box with yes or no options was added to the OT control module to differentiate the regular control modules from the Remote I/O.</li>
<li class="li">The OT display name field was added to the OT asset form and the All OT Assets list on the Industrial Workspace. The OT display name field is a user-friendly name that you can add to the OT asset record.</li>
</ul>
<p class="p">Updates to the Service Graph Connector for OT (Excel):</p>
<ul class="ul">
<li class="li">Preview the records that already exist in the CMDB. You can do this before you import OT asset records from the staging table to the CMDB to avoid merging or reconciling the duplicate records.</li>
<li class="li">Validation of Site field has been added on staging table.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.8 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-manufacturing-operational-tech-manager__ul_hgc_cyz_3wb">
<li class="li">New:<ul class="ul" id="store-rn-manufacturing-operational-tech-manager__ul_q5x_cyz_3wb">
<li class="li">Certified for Utah</li>
<li class="li">New role cmdb_ot_isa_viewer_all allows user read-only access to all equipment model entitiescmdb_ot_admin role now includes cmdb_ot_isa_viewer_all</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.7 - November 2022</dt>
<dd class="dd">
<div class="p">
<ul class="ul" id="store-rn-manufacturing-operational-tech-manager__ul_epg_pyn_hvb">
<li class="li">Fixed:<ul class="ul" id="store-rn-manufacturing-operational-tech-manager__ul_c5p_pyn_hvb">
<li class="li">After filtering on a list with an OR condition, Remove filter is now available</li>
<li class="li">Manufacturing Workspace Landing Page now shows correct counts for ot_viewer without a cmdb_ot_isa_viewer role for OT assets not assigned to a site.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-manufacturing-operational-tech-manager__ul_cqh_syn_hvb">
<li class="li">Owns::Owned by relationship is created between OT control system and OT control module class OT assets when user creates an OT control module from the OT control module related list</li>
</ul></li>
</ul>
</div>
</dd>
<dt class="dt dlterm">Version 1.1.6 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-manufacturing-operational-tech-manager__ul_lwp_wxs_35b">
<li class="li">New:<ul class="ul">
<li class="li">Added staging table to facilitate Pre-import OT Worksheet Entry Review</li>
<li class="li">Added related lists on OT assets for OT Incidents and OT Vulnerable Items (dependent on having respective plugins loaded)</li>
<li class="li">Added timeline component to Manufacturing Workspace record form</li>
<li class="li">Now includes ISA Equipment Model plugin</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.5 - March 2022</dt>
<dd class="dd">New: Support for dark mode workspace experience</dd>
<dt class="dt dlterm">Version 1.1.4 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-manufacturing-operational-tech-manager__ul_hyk_fcc_ksb">
<li class="li">New:<ul class="ul" id="store-rn-manufacturing-operational-tech-manager__ul_xmr_fcc_ksb">
<li class="li">OT asset details moved to top of form in workspace view</li>
<li class="li">Equipment Model Entity related list added to OT asset forms</li>
<li class="li">New application menu to allow sorting and searching of OT assets by IP address</li>
<li class="li">Added IT Class to All OT Assets list view</li>
<li class="li">No longer automatically loads Discovery for Operational Technology plugin</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.2 - November 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-manufacturing-operational-tech-manager__ul_qxn_k5h_4rb">
<li class="li">Renamed application menu from Unclassified OT to Unclassed OT</li>
<li class="li">Relabeled landing page “Unclassified” single score to “Unclassed”</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-manager.html\" id=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-operational-tech-manager.html\"><body id=\"store-rn-manufacturing-operational-tech-manager\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-manufacturing-operational-tech-manager\" aria-labelledby=\"title_store-rn-manufacturing-operational-tech-manager\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-manufacturing-operational-tech-manager\"><span class=\"ph\">Operational Technology Manager</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Operational Technology Manager</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-manufacturing-operational-tech-manager__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d493288e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.0.9 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Use the About Industrial Workspace page on the ServiceNow AI Platform to view the OT applications and the versions that you have installed on your instance.</li>\n <li class=\"li\">Search for CMDB tables in the Industrial Workspace to find CMDB related records. The search function was previously limited only to other Operational Technology records.</li>\n <li class=\"li\">Check whether an OT device is virtual using the Is Virtual field for OT devices in the following categories.</li>\n <li class=\"li\">CMDB OT class model updates: <ul class=\"ul\">\n <li class=\"li\">The OT Device Network Connection [sn_ot_device_network_connection] table references the CMDB CI relationships [cmdb_rel_ci] table to support device-to-device connections on the OT network.</li>\n <li class=\"li\">The Key Value [cmdb_key_value], Software Instance [cmdb_software_instance] and Firmware Install [cmdb_firmware_install] table references were added to the OT view on IT and OT classes.</li>\n <li class=\"li\">The Backup Storage Information [cmdb_backup_storage_information] and Backup Job Execution History [cmdb_backup_job_execution_history] tables reference the CMDB CI relationships [cmdb_rel_ci] table to\n support backup management use cases.</li>\n </ul>\n </li>\n <li class=\"li\">The Pre-Import OT Worksheet Entry Review (POWER) tool includes the following new functionality: <ul class=\"ul\">\n <li class=\"li\">Improve validations with access to ISA sites using the cmdb_ot_isa_viewer role that has been added to the ot_staging_user role needed for running validations.</li>\n <li class=\"li\">Upload, validate, and import Microsoft Excel spreadsheet data for the Service Graph Connector for Microsoft Excel by creating an import task and attaching the spreadsheet to the import task record.</li>\n </ul>\n </li>\n <li class=\"li\">After validating the imported staging records, create remediation tasks for invalid staging records directly in the import task record.</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">The following changes have been made to Operational Technology Manager roles: <ul class=\"ul\">\n <li class=\"li\">Users assigned the Operational Technology Manager Editor [cmdb_ot_editor] role or Operational Technology Manager Admin [cmdb_ot_admin] role cannot edit IT configuration items (CIs). Users with these\n roles can only edit or delete OT CIs.</li>\n <li class=\"li\">Users who aren't assigned an OT role cannot view OT records in the following CMDB tables: <ul class=\"ul\">\n <li class=\"li\">IP Address [cmdb_ci_ip_address]</li>\n <li class=\"li\">Network Adapter [cmdb_ci_network_adapter]</li>\n <li class=\"li\">Serial Number [cmdb_serial_number]</li>\n </ul>\n </li>\n <li class=\"li\">The Operational Technology Editor [cmdb_ot_editor] role contains the cmdb_manual_ci_ire_access role to support manually creating an OT CI in the Industrial Workspace.</li>\n </ul>\n </li>\n <li class=\"li\">The Discovery for Operational Technology plugin has been renamed IT Discovery for OT Networks.</li>\n <li class=\"li\">The Key Value [cmdb_key_value], Software Instance [cmdb_software_instance], and Firmware Install [cmdb_firmware_install] related lists were added to the OT view on IT and OT classes.</li>\n <li class=\"li\">The OT Excel SGC - Import Task list module has been added to the Industrial Workspace list view.</li>\n <li class=\"li\">The OT Excel SGC - Remediation Task list module has been added to the Industrial Workspace list view.</li>\n <li class=\"li\">The Device to Device Connections list has been added to the OT Network menu available in the Industrial Workspace List view. You can view the device connections in detail using this list. Also, the Device to\n Device Connections related list was added to the Related Records tab on the OT device record in the ServiceNow AI Platform.</li>\n <li class=\"li\">Identify whether an OT device is virtual through the Is Virtual field added to the OT device form in the Industrial Workspace.</li>\n <li class=\"li\">The OT Subnets related list has been renamed OT Subnet Mappings in both the Industrial Workspace and the ServiceNow AI Platform when viewing an OT device record.</li>\n <li class=\"li\">The Manufacturer and Model Number fields have been removed from the OT device list and form views on both the ServiceNow AI Platform and in the Industrial Workspace.</li>\n </ul>\n </li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-manager__ul_ovs_m5f_bgc\">\n <li class=\"li\">For the Service Graph Connector for Microsoft Excel, the following items were deprecated on the ServiceNow AI Platform: <ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-manager__ul_pvs_m5f_bgc\">\n <li class=\"li\">The SG OT Excel Staging Task table</li>\n <li class=\"li\">The Staging task reference on the SG OT Excel Staging table</li>\n </ul>\n </li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.8 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-manufacturing-operational-tech-manager__latest-store-rn-manufacturing-operational-tech-manager\">New: Updated with various bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.7 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Track your OT device data with the new Operational Technology Visibility dashboard.</li>\n <li class=\"li\">Group OT devices using CMDB groups to support non-CMDB tables that need to be converted from IT to OT.</li>\n <li class=\"li\">Identify the equipment model entity your OT devices are mapped to help group your devices by equipment model entity.</li>\n <li class=\"li\">Use the improved Industrial Workspace to track and manage your OT device data.</li>\n <li class=\"li\">Use the Configuration Management Database (CMDB) OT class model updates and UI improvements.</li>\n <li class=\"li\">Use the updates and UI improvements for the Pre-import OT Worksheet Entry Review (POWER) tool to help import and classify your OT device data.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.4 - November 2024</dt>\n <dd class=\"dd\">Fixed: Updated with various bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - September 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Compare sites by key metrics in the Industrial Workspace using the OT Progress Scorecard</li>\n <li class=\"li\">Track tasks related to your OT system on the OT Action-Oriented Landing Page in the Industrial Workspace</li>\n <li class=\"li\">The OT Action-Oriented Landing Page has replaced the OT Manager dashboard as the home page of the Industrial Workspace</li>\n <li class=\"li\">Use the updates and UI improvements for the Pre-import OT Worksheet Entry Review (POWER) tool to help import and classify your OT device data</li>\n <li class=\"li\">Certified for Xanadu</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Compare sites by key metrics in the Industrial Workspace using the OT Progress Scorecard</li>\n <li class=\"li\">Track tasks related to your OT system on the OT Action-Oriented Landing Page in the Industrial Workspace</li>\n <li class=\"li\">The OT Action-Oriented Landing Page has replaced the OT Manager dashboard as the home page of the Industrial Workspace</li>\n <li class=\"li\">Use the updates and UI improvements for the Pre-import OT Worksheet Entry Review (POWER) tool to help import and classify your OT device data</li>\n <li class=\"li\">Certified for Xanadu</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.10 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Migrated landing page dashboard to PA to enable KPI trending</li>\n <li class=\"li\">Improved performance by splitting the landing page into OT devices landing page tab and OT vulnerabilities landing page tab.</li>\n <li class=\"li\">Added capability to filter sites on landing page dashboard by business unit</li>\n <li class=\"li\">Users can select single site, multiple sites, and "no site assigned" and landing page data refreshes immediately after the selection.</li>\n <li class=\"li\">The count of control modules is removed from control systems under OT devices landing page tab.</li>\n <li class=\"li\">OT asset has been renamed to OT device. This is reflected across all the list views, buttons etc.</li>\n <li class=\"li\">Certified for Washington DC</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.9 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Certified for Vancouver</li>\n <li class=\"li\">Convert IT hardware to OT assets in a bulk edit</li>\n <li class=\"li\">Convert your OT assets to IT hardware devices in a bulk edit</li>\n <li class=\"li\">Firmware column was added to appropriate application menu list views under Operational Technology (OT) in the platform</li>\n <li class=\"li\">Module types were added to the Control module class: Local, Remote and Distributed.</li>\n <li class=\"li\">The External System URL related list was added to the Operational Technology (OT) view for Core IT classes.</li>\n <li class=\"li\">A Remote check box with yes or no options was added to the OT control module to differentiate the regular control modules from the Remote I/O.</li>\n <li class=\"li\">The OT display name field was added to the OT asset form and the All OT Assets list on the Industrial Workspace. The OT display name field is a user-friendly name that you can add to the OT asset record.</li>\n </ul>\n <p class=\"p\">Updates to the Service Graph Connector for OT (Excel):</p>\n <ul class=\"ul\">\n <li class=\"li\">Preview the records that already exist in the CMDB. You can do this before you import OT asset records from the staging table to the CMDB to avoid merging or reconciling the duplicate records.</li>\n <li class=\"li\">Validation of Site field has been added on staging table.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.8 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-manager__ul_hgc_cyz_3wb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-manager__ul_q5x_cyz_3wb\">\n <li class=\"li\">Certified for Utah</li>\n <li class=\"li\">New role cmdb_ot_isa_viewer_all allows user read-only access to all equipment model entitiescmdb_ot_admin role now includes cmdb_ot_isa_viewer_all</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.7 - November 2022</dt>\n <dd class=\"dd\">\n <div class=\"p\">\n <ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-manager__ul_epg_pyn_hvb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-manager__ul_c5p_pyn_hvb\">\n <li class=\"li\">After filtering on a list with an OR condition, Remove filter is now available</li>\n <li class=\"li\">Manufacturing Workspace Landing Page now shows correct counts for ot_viewer without a cmdb_ot_isa_viewer role for OT assets not assigned to a site.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-manager__ul_cqh_syn_hvb\">\n <li class=\"li\">Owns::Owned by relationship is created between OT control system and OT control module class OT assets when user creates an OT control module from the OT control module related list</li>\n </ul></li>\n </ul>\n </div>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.6 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-manager__ul_lwp_wxs_35b\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added staging table to facilitate Pre-import OT Worksheet Entry Review</li>\n <li class=\"li\">Added related lists on OT assets for OT Incidents and OT Vulnerable Items (dependent on having respective plugins loaded)</li>\n <li class=\"li\">Added timeline component to Manufacturing Workspace record form</li>\n <li class=\"li\">Now includes ISA Equipment Model plugin</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.5 - March 2022</dt>\n <dd class=\"dd\">New: Support for dark mode workspace experience</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.4 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-manager__ul_hyk_fcc_ksb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-manager__ul_xmr_fcc_ksb\">\n <li class=\"li\">OT asset details moved to top of form in workspace view</li>\n <li class=\"li\">Equipment Model Entity related list added to OT asset forms</li>\n <li class=\"li\">New application menu to allow sorting and searching of OT assets by IP address</li>\n <li class=\"li\">Added IT Class to All OT Assets list view</li>\n <li class=\"li\">No longer automatically loads Discovery for Operational Technology plugin</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.2 - November 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-manufacturing-operational-tech-manager__ul_qxn_k5h_4rb\">\n <li class=\"li\">Renamed application menu from Unclassified OT to Unclassed OT</li>\n <li class=\"li\">Relabeled landing page “Unclassified” single score to “Unclassed”</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Operational Technology Manager release notes
Version history for the Operational Technology Manager application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.9 - August 2025
* New:
+ Use the About Industrial Workspace page on the ServiceNow AI Platform to view the OT applications and the versions that you have installed on your instance.
+ Search for CMDB tables in the Industrial Workspace to find CMDB related records. The search function was previously limited only to other Operational Technology records.
+ Check whether an OT device is virtual using the Is Virtual field for OT devices in the following categories.
+ CMDB OT class model updates:
- The OT Device Network Connection [sn\_ot\_device\_network\_connection] table references the CMDB CI relationships [cmdb\_rel\_ci] table to support device-to-device connections on the OT network.
- The Key Value [cmdb\_key\_value], Software Instance [cmdb\_software\_instance] and Firmware Install [cmdb\_firmware\_install] table references were added to the OT view on IT and OT classes.
- The Backup Storage Information [cmdb\_backup\_storage\_information] and Backup Job Execution History [cmdb\_backup\_job\_execution\_history] tables reference the CMDB CI relationships [cmdb\_rel\_ci] table to
support backup management use cases.
+ The Pre-Import OT Worksheet Entry Review (POWER) tool includes the following new functionality:
- Improve validations with access to ISA sites using the cmdb\_ot\_isa\_viewer role that has been added to the ot\_staging\_user role needed for running validations.
- Upload, validate, and import Microsoft Excel spreadsheet data for the Service Graph Connector for Microsoft Excel by creating an import task and attaching the spreadsheet to the import task record.
+ After validating the imported staging records, create remediation tasks for invalid staging records directly in the import task record.
* Changed:
+ The following changes have been made to Operational Technology Manager roles:
- Users assigned the Operational Technology Manager Editor [cmdb\_ot\_editor] role or Operational Technology Manager Admin [cmdb\_ot\_admin] role cannot edit IT configuration items (CIs). Users with these
roles can only edit or delete OT CIs.
- Users who aren't assigned an OT role cannot view OT records in the following CMDB tables:
* IP Address [cmdb\_ci\_ip\_address]
* Network Adapter [cmdb\_ci\_network\_adapter]
* Serial Number [cmdb\_serial\_number]
- The Operational Technology Editor [cmdb\_ot\_editor] role contains the cmdb\_manual\_ci\_ire\_access role to support manually creating an OT CI in the Industrial Workspace.
+ The Discovery for Operational Technology plugin has been renamed IT Discovery for OT Networks.
+ The Key Value [cmdb\_key\_value], Software Instance [cmdb\_software\_instance], and Firmware Install [cmdb\_firmware\_install] related lists were added to the OT view on IT and OT classes.
+ The OT Excel SGC - Import Task list module has been added to the Industrial Workspace list view.
+ The OT Excel SGC - Remediation Task list module has been added to the Industrial Workspace list view.
+ The Device to Device Connections list has been added to the OT Network menu available in the Industrial Workspace List view. You can view the device connections in detail using this list. Also, the Device to
Device Connections related list was added to the Related Records tab on the OT device record in the ServiceNow AI Platform.
+ Identify whether an OT device is virtual through the Is Virtual field added to the OT device form in the Industrial Workspace.
+ The OT Subnets related list has been renamed OT Subnet Mappings in both the Industrial Workspace and the ServiceNow AI Platform when viewing an OT device record.
+ The Manufacturer and Model Number fields have been removed from the OT device list and form views on both the ServiceNow AI Platform and in the Industrial Workspace.
* Removed:
+ For the Service Graph Connector for Microsoft Excel, the following items were deprecated on the ServiceNow AI Platform:
- The SG OT Excel Staging Task table
- The Staging task reference on the SG OT Excel Staging table
#### Version 2.0.8 - May 2025
New: Updated with various bug fixes.
#### Version 2.0.7 - February 2025
* New:
+ Track your OT device data with the new Operational Technology Visibility dashboard.
+ Group OT devices using CMDB groups to support non-CMDB tables that need to be converted from IT to OT.
+ Identify the equipment model entity your OT devices are mapped to help group your devices by equipment model entity.
+ Use the improved Industrial Workspace to track and manage your OT device data.
+ Use the Configuration Management Database (CMDB) OT class model updates and UI improvements.
+ Use the updates and UI improvements for the Pre-import OT Worksheet Entry Review (POWER) tool to help import and classify your OT device data.
#### Version 2.0.4 - November 2024
Fixed: Updated with various bug fixes.
#### Version 2.0.2 - September 2024
* New:
+ Compare sites by key metrics in the Industrial Workspace using the OT Progress Scorecard
+ Track tasks related to your OT system on the OT Action-Oriented Landing Page in the Industrial Workspace
+ The OT Action-Oriented Landing Page has replaced the OT Manager dashboard as the home page of the Industrial Workspace
+ Use the updates and UI improvements for the Pre-import OT Worksheet Entry Review (POWER) tool to help import and classify your OT device data
+ Certified for Xanadu
#### Version 2.0.1 - August 2024
* Compare sites by key metrics in the Industrial Workspace using the OT Progress Scorecard
* Track tasks related to your OT system on the OT Action-Oriented Landing Page in the Industrial Workspace
* The OT Action-Oriented Landing Page has replaced the OT Manager dashboard as the home page of the Industrial Workspace
* Use the updates and UI improvements for the Pre-import OT Worksheet Entry Review (POWER) tool to help import and classify your OT device data
* Certified for Xanadu
#### Version 1.1.10 - February 2024
* Migrated landing page dashboard to PA to enable KPI trending
* Improved performance by splitting the landing page into OT devices landing page tab and OT vulnerabilities landing page tab.
* Added capability to filter sites on landing page dashboard by business unit
* Users can select single site, multiple sites, and "no site assigned" and landing page data refreshes immediately after the selection.
* The count of control modules is removed from control systems under OT devices landing page tab.
* OT asset has been renamed to OT device. This is reflected across all the list views, buttons etc.
* Certified for Washington DC
#### Version 1.1.9 - August 2023
* Certified for Vancouver
* Convert IT hardware to OT assets in a bulk edit
* Convert your OT assets to IT hardware devices in a bulk edit
* Firmware column was added to appropriate application menu list views under Operational Technology (OT) in the platform
* Module types were added to the Control module class: Local, Remote and Distributed.
* The External System URL related list was added to the Operational Technology (OT) view for Core IT classes.
* A Remote check box with yes or no options was added to the OT control module to differentiate the regular control modules from the Remote I/O.
* The OT display name field was added to the OT asset form and the All OT Assets list on the Industrial Workspace. The OT display name field is a user-friendly name that you can add to the OT asset record.
Updates to the Service Graph Connector for OT (Excel):
* Preview the records that already exist in the CMDB. You can do this before you import OT asset records from the staging table to the CMDB to avoid merging or reconciling the duplicate records.
* Validation of Site field has been added on staging table.
#### Version 1.1.8 - February 2023
* New:
+ Certified for Utah
+ New role cmdb\_ot\_isa\_viewer\_all allows user read-only access to all equipment model entitiescmdb\_ot\_admin role now includes cmdb\_ot\_isa\_viewer\_all
#### Version 1.1.7 - November 2022
* Fixed:
+ After filtering on a list with an OR condition, Remove filter is now available
+ Manufacturing Workspace Landing Page now shows correct counts for ot\_viewer without a cmdb\_ot\_isa\_viewer role for OT assets not assigned to a site.
* Changed:
+ Owns::Owned by relationship is created between OT control system and OT control module class OT assets when user creates an OT control module from the OT control module related list
#### Version 1.1.6 - August 2022
* New:
+ Added staging table to facilitate Pre-import OT Worksheet Entry Review
+ Added related lists on OT assets for OT Incidents and OT Vulnerable Items (dependent on having respective plugins loaded)
+ Added timeline component to Manufacturing Workspace record form
+ Now includes ISA Equipment Model plugin
#### Version 1.1.5 - March 2022
New: Support for dark mode workspace experience
#### Version 1.1.4 - February 2022
* New:
+ OT asset details moved to top of form in workspace view
+ Equipment Model Entity related list added to OT asset forms
+ New application menu to allow sorting and searching of OT assets by IP address
+ Added IT Class to All OT Assets list view
+ No longer automatically loads Discovery for Operational Technology plugin
#### Version 1.1.2 - November 2021
* Changed:
+ Renamed application menu from Unclassified OT to Unclassed OT
+ Relabeled landing page “Unclassified” single score to “Unclassed”
| ---
title: Operational Technology Manager release notes
description: Version history for the Operational Technology Manager application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Operational Technology Manager release notes
Version history for the Operational Technology Manager application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.9 - August 2025
* New:
+ Use the About Industrial Workspace page on the ServiceNow AI Platform to view the OT applications and the versions that you have installed on your instance.
+ Search for CMDB tables in the Industrial Workspace to find CMDB related records. The search function was previously limited only to other Operational Technology records.
+ Check whether an OT device is virtual using the Is Virtual field for OT devices in the following categories.
+ CMDB OT class model updates:
- The OT Device Network Connection [sn\_ot\_device\_network\_connection] table references the CMDB CI relationships [cmdb\_rel\_ci] table to support device-to-device connections on the OT network.
- The Key Value [cmdb\_key\_value], Software Instance [cmdb\_software\_instance] and Firmware Install [cmdb\_firmware\_install] table references were added to the OT view on IT and OT classes.
- The Backup Storage Information [cmdb\_backup\_storage\_information] and Backup Job Execution History [cmdb\_backup\_job\_execution\_history] tables reference the CMDB CI relationships [cmdb\_rel\_ci] table to
support backup management use cases.
+ The Pre-Import OT Worksheet Entry Review (POWER) tool includes the following new functionality:
- Improve validations with access to ISA sites using the cmdb\_ot\_isa\_viewer role that has been added to the ot\_staging\_user role needed for running validations.
- Upload, validate, and import Microsoft Excel spreadsheet data for the Service Graph Connector for Microsoft Excel by creating an import task and attaching the spreadsheet to the import task record.
+ After validating the imported staging records, create remediation tasks for invalid staging records directly in the import task record.
* Changed:
+ The following changes have been made to Operational Technology Manager roles:
- Users assigned the Operational Technology Manager Editor [cmdb\_ot\_editor] role or Operational Technology Manager Admin [cmdb\_ot\_admin] role cannot edit IT configuration items (CIs). Users with these
roles can only edit or delete OT CIs.
- Users who aren't assigned an OT role cannot view OT records in the following CMDB tables:
* IP Address [cmdb\_ci\_ip\_address]
* Network Adapter [cmdb\_ci\_network\_adapter]
* Serial Number [cmdb\_serial\_number]
- The Operational Technology Editor [cmdb\_ot\_editor] role contains the cmdb\_manual\_ci\_ire\_access role to support manually creating an OT CI in the Industrial Workspace.
+ The Discovery for Operational Technology plugin has been renamed IT Discovery for OT Networks.
+ The Key Value [cmdb\_key\_value], Software Instance [cmdb\_software\_instance], and Firmware Install [cmdb\_firmware\_install] related lists were added to the OT view on IT and OT classes.
+ The OT Excel SGC - Import Task list module has been added to the Industrial Workspace list view.
+ The OT Excel SGC - Remediation Task list module has been added to the Industrial Workspace list view.
+ The Device to Device Connections list has been added to the OT Network menu available in the Industrial Workspace List view. You can view the device connections in detail using this list. Also, the Device to
Device Connections related list was added to the Related Records tab on the OT device record in the ServiceNow AI Platform.
+ Identify whether an OT device is virtual through the Is Virtual field added to the OT device form in the Industrial Workspace.
+ The OT Subnets related list has been renamed OT Subnet Mappings in both the Industrial Workspace and the ServiceNow AI Platform when viewing an OT device record.
+ The Manufacturer and Model Number fields have been removed from the OT device list and form views on both the ServiceNow AI Platform and in the Industrial Workspace.
* Removed:
+ For the Service Graph Connector for Microsoft Excel, the following items were deprecated on the ServiceNow AI Platform:
- The SG OT Excel Staging Task table
- The Staging task reference on the SG OT Excel Staging table
#### Version 2.0.8 - May 2025
New: Updated with various bug fixes.
#### Version 2.0.7 - February 2025
* New:
+ Track your OT device data with the new Operational Technology Visibility dashboard.
+ Group OT devices using CMDB groups to support non-CMDB tables that need to be converted from IT to OT.
+ Identify the equipment model entity your OT devices are mapped to help group your devices by equipment model entity.
+ Use the improved Industrial Workspace to track and manage your OT device data.
+ Use the Configuration Management Database (CMDB) OT class model updates and UI improvements.
+ Use the updates and UI improvements for the Pre-import OT Worksheet Entry Review (POWER) tool to help import and classify your OT device data.
#### Version 2.0.4 - November 2024
Fixed: Updated with various bug fixes.
#### Version 2.0.2 - September 2024
* New:
+ Compare sites by key metrics in the Industrial Workspace using the OT Progress Scorecard
+ Track tasks related to your OT system on the OT Action-Oriented Landing Page in the Industrial Workspace
+ The OT Action-Oriented Landing Page has replaced the OT Manager dashboard as the home page of the Industrial Workspace
+ Use the updates and UI improvements for the Pre-import OT Worksheet Entry Review (POWER) tool to help import and classify your OT device data
+ Certified for Xanadu
#### Version 2.0.1 - August 2024
* Compare sites by key metrics in the Industrial Workspace using the OT Progress Scorecard
* Track tasks related to your OT system on the OT Action-Oriented Landing Page in the Industrial Workspace
* The OT Action-Oriented Landing Page has replaced the OT Manager dashboard as the home page of the Industrial Workspace
* Use the updates and UI improvements for the Pre-import OT Worksheet Entry Review (POWER) tool to help import and classify your OT device data
* Certified for Xanadu
#### Version 1.1.10 - February 2024
* Migrated landing page dashboard to PA to enable KPI trending
* Improved performance by splitting the landing page into OT devices landing page tab and OT vulnerabilities landing page tab.
* Added capability to filter sites on landing page dashboard by business unit
* Users can select single site, multiple sites, and "no site assigned" and landing page data refreshes immediately after the selection.
* The count of control modules is removed from control systems under OT devices landing page tab.
* OT asset has been renamed to OT device. This is reflected across all the list views, buttons etc.
* Certified for Washington DC
#### Version 1.1.9 - August 2023
* Certified for Vancouver
* Convert IT hardware to OT assets in a bulk edit
* Convert your OT assets to IT hardware devices in a bulk edit
* Firmware column was added to appropriate application menu list views under Operational Technology (OT) in the platform
* Module types were added to the Control module class: Local, Remote and Distributed.
* The External System URL related list was added to the Operational Technology (OT) view for Core IT classes.
* A Remote check box with yes or no options was added to the OT control module to differentiate the regular control modules from the Remote I/O.
* The OT display name field was added to the OT asset form and the All OT Assets list on the Industrial Workspace. The OT display name field is a user-friendly name that you can add to the OT asset record.
Updates to the Service Graph Connector for OT (Excel):
* Preview the records that already exist in the CMDB. You can do this before you import OT asset records from the staging table to the CMDB to avoid merging or reconciling the duplicate records.
* Validation of Site field has been added on staging table.
#### Version 1.1.8 - February 2023
* New:
+ Certified for Utah
+ New role cmdb\_ot\_isa\_viewer\_all allows user read-only access to all equipment model entitiescmdb\_ot\_admin role now includes cmdb\_ot\_isa\_viewer\_all
#### Version 1.1.7 - November 2022
* Fixed:
+ After filtering on a list with an OR condition, Remove filter is now available
+ Manufacturing Workspace Landing Page now shows correct counts for ot\_viewer without a cmdb\_ot\_isa\_viewer role for OT assets not assigned to a site.
* Changed:
+ Owns::Owned by relationship is created between OT control system and OT control module class OT assets when user creates an OT control module from the OT control module related list
#### Version 1.1.6 - August 2022
* New:
+ Added staging table to facilitate Pre-import OT Worksheet Entry Review
+ Added related lists on OT assets for OT Incidents and OT Vulnerable Items (dependent on having respective plugins loaded)
+ Added timeline component to Manufacturing Workspace record form
+ Now includes ISA Equipment Model plugin
#### Version 1.1.5 - March 2022
New: Support for dark mode workspace experience
#### Version 1.1.4 - February 2022
* New:
+ OT asset details moved to top of form in workspace view
+ Equipment Model Entity related list added to OT asset forms
+ New application menu to allow sorting and searching of OT assets by IP address
+ Added IT Class to All OT Assets list view
+ No longer automatically loads Discovery for Operational Technology plugin
#### Version 1.1.2 - November 2021
* Changed:
+ Renamed application menu from Unclassified OT to Unclassed OT
+ Relabeled landing page “Unclassified” single score to “Unclassed”
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-process-manager.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-process-manager.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-process-manager.html | Industrial Process Manager release notes | Version history for the Industrial Process Manager application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-process-manager.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-process-manager.html"><body id="store-rn-manufacturing-process-manager"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-process-manager" aria-labelledby="title_store-rn-manufacturing-process-manager">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-process-manager">Industrial Process Manager release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Industrial Process Manager application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-process-manager__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d501696e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.12 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-manufacturing-process-manager__ul_zjk_lld_1gc">
<li class="li">New:<ul class="ul" id="store-rn-manufacturing-process-manager__ul_m2y_nld_1gc">
<li class="li">Filter out Not in use and Retired equipment model entities in the Industrial Workspace using the Operational Status field value for a site.</li>
<li class="li">In the Equipment Model Manager on the Industrial Workspace, favorite child equipment model entities using the Favorite icon.</li>
<li class="li">Use the Processing Order field to assign values to an equipment model entity that determines their functional importance in a Site.</li>
<li class="li">The Daily Activity tab displays the list of previous day's activities on the OT devices. The activities range from adding an OT device to changes in the field-level attributes for existing OT devices. For
example, IP address, Device Criticality, and more.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-manufacturing-process-manager__ul_hlr_nld_1gc">
<li class="li">The Not in use value was added as an option for the Operational Status field in an equipment model entity site record in the Industrial Workspace.</li>
<li class="li">The All OT Devices by Managed Network list was added to the Industrial Process Manager module on the ServiceNow AI Platform.</li>
<li class="li">In the Equipment Model Manager on the Industrial Workspace, the Favorite icon was added to favorite child equipment model entities in your system.</li>
<li class="li">When you use the search function to find an equipment model entity, the list expands to show and highlight the search entity.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.11 - May 2025</dt>
<dd class="dd" id="store-rn-manufacturing-process-manager__latest-store-rn-manufacturing-process-manager">New: Updated with various bug fixes.</dd>
<dt class="dt dlterm">Version 2.0.10 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Better organize your OT device data by capturing the mapped equipment model entity for an OT device.</li>
<li class="li">View the relationships between devices and other configuration items (CIs) with the Unified Map experience in the Industrial Workspace.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.7 - November 2024</dt>
<dd class="dd">Fixed: Updated with various bug fixes.</dd>
<dt class="dt dlterm">Version 2.0.5 - September 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-manufacturing-process-manager__ul_fpz_3js_pcc">
<li class="li">Add Operational Technology (OT) devices to an equipment model entity by using the IP address</li>
<li class="li">Change the Entity name and Parent fields of an equipment model entity to keep your equipment model entity information up to date after you create it</li>
<li class="li">Automatically installed with Operational Technology Incident Management and Operational Technology Change Management</li>
<li class="li">Certified for Xanadu</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.4 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Add Operational Technology (OT) devices to an equipment model entity by using the IP address</li>
<li class="li">Change the Entity name and Parent fields of an equipment model entity to keep your equipment model entity information up to date after you create it</li>
<li class="li">Automatically installed with Operational Technology Incident Management and Operational Technology Change Management</li>
<li class="li">Certified for Xanadu</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Certified for Washington DC</li>
<li class="li">Improved site level access control to use User Criteria to define read or write level user access to equipment model entity sites. With the additional assignment of OT viewer (cmdb_ot_viewer) or OT Editor
(cmdb_ot_editor) roles, users will also have either view or edit access to OT devices in the sites assigned accordingly.</li>
<li class="li">On upgrade to version 1.0.12 of ISA Equipment Model, existing Site User records will be migrated to an improved access control model using User Criteria to preserve the same access permissions. For each site with
ISA Entity Site User records: <ul class="ul">
<li class="li">For users with viewer access: <ul class="ul">
<li class="li">A new User Criteria record will be created and named Read User Criteria for <site name> Site [System Generated]</li>
<li class="li">A new User Group with all Site Users from this site will be created and named Read Group for <site name> Site [System Generated]</li>
<li class="li">A new record in the new Equipment Model Entity View Access table (isa_entity_m2m_user_criteria_can_view) will be created with the User Criteria and User Group just created as described above.</li>
</ul></li>
<li class="li">For users with editor access: <ul class="ul">
<li class="li">A new User Criteria record will be created and named Edit User Criteria for <site name> Site [System Generated]</li>
<li class="li">A new User Group with all Site Users from this site will be created and named Edit Group for <site name> Site [System Generated]</li>
<li class="li">A new record in the new Equipment Model Entity Edit Access table (isa_entity_m2m_user_criteria_can_edit) will be created with the User Criteria and User Group just created as described above.</li>
</ul></li>
</ul></li>
<li class="li">Removed the Site User application menu and Site Users related list on the Equipment Model Entity record for a site</li>
<li class="li">Set all Site User (isa_entity_site_user) records to inactive</li>
<li class="li">Added application menu items for both <ul class="ul">
<li class="li">Site User - Can Read</li>
<li class="li">Site User - Can Edit</li>
</ul></li>
<li class="li">Added related lists on the Equipment Model Entity record for a site for both <ul class="ul">
<li class="li">Can Read Equipment Models</li>
<li class="li">Can Edit Equipment Models</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.1 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Certified for Vancouver</li>
<li class="li">Renamed to Industrial Process Manager</li>
<li class="li">Simplification to the template used by the service graph connector ETL</li>
<li class="li">The Manufacturing Workspace was renamed to Industrial Workspace</li>
<li class="li">The Manufacturing application menu item was renamed to Industrial Workspace Admin on the Platform.</li>
</ul>
<p class="p">For uploading ISA Equipment Models through the Service Graph Connector:</p>
<ul class="ul">
<li class="li">Removed Read-only protection policy for the ISAEquipmentModelConstants script include</li>
<li class="li">ISA admin can assign a template to any site at any time, regardless of whether a template has already been assigned.</li>
<li class="li">New role cmdb_ot_isa_viewer_all added to enable a user view only access to all Equipment Model Entity records. This role is included in cmdb_ot_admin role</li>
<li class="li">New template provided for import</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.9 - February 2023</dt>
<dd class="dd">New: Equipment Model Entity Schedules</dd>
<dt class="dt dlterm">Version 1.0.8 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-manufacturing-process-manager__ul_m1m_fys_35b">
<li class="li">Changed:<ul class="ul" id="store-rn-manufacturing-process-manager__ul_xdt_fys_35b">
<li class="li">Dependency change</li>
<li class="li">Certified for Tokyo</li>
</ul></li>
<li class="li">New: Automatically Map Across Zone-based IP Network Groups (AMAZING), which maps OT assets by subnet to accelerate production process mapping</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.7 - March 2022</dt>
<dd class="dd">New: Enabled automatic updates of equipment model entity upstream and downstream relationships in the Equipment Model Manager workspace</dd>
<dt class="dt dlterm">Version 1.0.6 - February 2022</dt>
<dd class="dd">New: Certified for San Diego</dd>
<dt class="dt dlterm">Version 1.0.4 - November 2021</dt>
<dd class="dd">Changed: Dependency changes</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-process-manager.html\" id=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-process-manager.html\"><body id=\"store-rn-manufacturing-process-manager\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-manufacturing-process-manager\" aria-labelledby=\"title_store-rn-manufacturing-process-manager\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-manufacturing-process-manager\">Industrial Process Manager release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Industrial Process Manager application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-manufacturing-process-manager__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d501696e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.0.12 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-manufacturing-process-manager__ul_zjk_lld_1gc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-manufacturing-process-manager__ul_m2y_nld_1gc\">\n <li class=\"li\">Filter out Not in use and Retired equipment model entities in the Industrial Workspace using the Operational Status field value for a site.</li>\n <li class=\"li\">In the Equipment Model Manager on the Industrial Workspace, favorite child equipment model entities using the Favorite icon.</li>\n <li class=\"li\">Use the Processing Order field to assign values to an equipment model entity that determines their functional importance in a Site.</li>\n <li class=\"li\">The Daily Activity tab displays the list of previous day's activities on the OT devices. The activities range from adding an OT device to changes in the field-level attributes for existing OT devices. For\n example, IP address, Device Criticality, and more.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-manufacturing-process-manager__ul_hlr_nld_1gc\">\n <li class=\"li\">The Not in use value was added as an option for the Operational Status field in an equipment model entity site record in the Industrial Workspace.</li>\n <li class=\"li\">The All OT Devices by Managed Network list was added to the Industrial Process Manager module on the ServiceNow AI Platform.</li>\n <li class=\"li\">In the Equipment Model Manager on the Industrial Workspace, the Favorite icon was added to favorite child equipment model entities in your system.</li>\n <li class=\"li\">When you use the search function to find an equipment model entity, the list expands to show and highlight the search entity.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.11 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-manufacturing-process-manager__latest-store-rn-manufacturing-process-manager\">New: Updated with various bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.10 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Better organize your OT device data by capturing the mapped equipment model entity for an OT device.</li>\n <li class=\"li\">View the relationships between devices and other configuration items (CIs) with the Unified Map experience in the Industrial Workspace.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.7 - November 2024</dt>\n <dd class=\"dd\">Fixed: Updated with various bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.5 - September 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-manufacturing-process-manager__ul_fpz_3js_pcc\">\n <li class=\"li\">Add Operational Technology (OT) devices to an equipment model entity by using the IP address</li>\n <li class=\"li\">Change the Entity name and Parent fields of an equipment model entity to keep your equipment model entity information up to date after you create it</li>\n <li class=\"li\">Automatically installed with Operational Technology Incident Management and Operational Technology Change Management</li>\n <li class=\"li\">Certified for Xanadu</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.4 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Add Operational Technology (OT) devices to an equipment model entity by using the IP address</li>\n <li class=\"li\">Change the Entity name and Parent fields of an equipment model entity to keep your equipment model entity information up to date after you create it</li>\n <li class=\"li\">Automatically installed with Operational Technology Incident Management and Operational Technology Change Management</li>\n <li class=\"li\">Certified for Xanadu</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Certified for Washington DC</li>\n <li class=\"li\">Improved site level access control to use User Criteria to define read or write level user access to equipment model entity sites. With the additional assignment of OT viewer (cmdb_ot_viewer) or OT Editor\n (cmdb_ot_editor) roles, users will also have either view or edit access to OT devices in the sites assigned accordingly.</li>\n <li class=\"li\">On upgrade to version 1.0.12 of ISA Equipment Model, existing Site User records will be migrated to an improved access control model using User Criteria to preserve the same access permissions. For each site with\n ISA Entity Site User records: <ul class=\"ul\">\n <li class=\"li\">For users with viewer access: <ul class=\"ul\">\n <li class=\"li\">A new User Criteria record will be created and named Read User Criteria for <site name> Site [System Generated]</li>\n <li class=\"li\">A new User Group with all Site Users from this site will be created and named Read Group for <site name> Site [System Generated]</li>\n <li class=\"li\">A new record in the new Equipment Model Entity View Access table (isa_entity_m2m_user_criteria_can_view) will be created with the User Criteria and User Group just created as described above.</li>\n </ul></li>\n <li class=\"li\">For users with editor access: <ul class=\"ul\">\n <li class=\"li\">A new User Criteria record will be created and named Edit User Criteria for <site name> Site [System Generated]</li>\n <li class=\"li\">A new User Group with all Site Users from this site will be created and named Edit Group for <site name> Site [System Generated]</li>\n <li class=\"li\">A new record in the new Equipment Model Entity Edit Access table (isa_entity_m2m_user_criteria_can_edit) will be created with the User Criteria and User Group just created as described above.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Removed the Site User application menu and Site Users related list on the Equipment Model Entity record for a site</li>\n <li class=\"li\">Set all Site User (isa_entity_site_user) records to inactive</li>\n <li class=\"li\">Added application menu items for both <ul class=\"ul\">\n <li class=\"li\">Site User - Can Read</li>\n <li class=\"li\">Site User - Can Edit</li>\n </ul></li>\n <li class=\"li\">Added related lists on the Equipment Model Entity record for a site for both <ul class=\"ul\">\n <li class=\"li\">Can Read Equipment Models</li>\n <li class=\"li\">Can Edit Equipment Models</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Certified for Vancouver</li>\n <li class=\"li\">Renamed to Industrial Process Manager</li>\n <li class=\"li\">Simplification to the template used by the service graph connector ETL</li>\n <li class=\"li\">The Manufacturing Workspace was renamed to Industrial Workspace</li>\n <li class=\"li\">The Manufacturing application menu item was renamed to Industrial Workspace Admin on the Platform.</li>\n </ul>\n <p class=\"p\">For uploading ISA Equipment Models through the Service Graph Connector:</p>\n <ul class=\"ul\">\n <li class=\"li\">Removed Read-only protection policy for the ISAEquipmentModelConstants script include</li>\n <li class=\"li\">ISA admin can assign a template to any site at any time, regardless of whether a template has already been assigned.</li>\n <li class=\"li\">New role cmdb_ot_isa_viewer_all added to enable a user view only access to all Equipment Model Entity records. This role is included in cmdb_ot_admin role</li>\n <li class=\"li\">New template provided for import</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.9 - February 2023</dt>\n <dd class=\"dd\">New: Equipment Model Entity Schedules</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.8 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-manufacturing-process-manager__ul_m1m_fys_35b\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-manufacturing-process-manager__ul_xdt_fys_35b\">\n <li class=\"li\">Dependency change</li>\n <li class=\"li\">Certified for Tokyo</li>\n </ul></li>\n <li class=\"li\">New: Automatically Map Across Zone-based IP Network Groups (AMAZING), which maps OT assets by subnet to accelerate production process mapping</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.7 - March 2022</dt>\n <dd class=\"dd\">New: Enabled automatic updates of equipment model entity upstream and downstream relationships in the Equipment Model Manager workspace</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - February 2022</dt>\n <dd class=\"dd\">New: Certified for San Diego</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - November 2021</dt>\n <dd class=\"dd\">Changed: Dependency changes</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Industrial Process Manager release notes
Version history for the Industrial Process Manager application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.12 - August 2025
* New:
+ Filter out Not in use and Retired equipment model entities in the Industrial Workspace using the Operational Status field value for a site.
+ In the Equipment Model Manager on the Industrial Workspace, favorite child equipment model entities using the Favorite icon.
+ Use the Processing Order field to assign values to an equipment model entity that determines their functional importance in a Site.
+ The Daily Activity tab displays the list of previous day's activities on the OT devices. The activities range from adding an OT device to changes in the field-level attributes for existing OT devices. For
example, IP address, Device Criticality, and more.
* Changed:
+ The Not in use value was added as an option for the Operational Status field in an equipment model entity site record in the Industrial Workspace.
+ The All OT Devices by Managed Network list was added to the Industrial Process Manager module on the ServiceNow AI Platform.
+ In the Equipment Model Manager on the Industrial Workspace, the Favorite icon was added to favorite child equipment model entities in your system.
+ When you use the search function to find an equipment model entity, the list expands to show and highlight the search entity.
#### Version 2.0.11 - May 2025
New: Updated with various bug fixes.
#### Version 2.0.10 - February 2025
* New:
+ Better organize your OT device data by capturing the mapped equipment model entity for an OT device.
+ View the relationships between devices and other configuration items (CIs) with the Unified Map experience in the Industrial Workspace.
#### Version 2.0.7 - November 2024
Fixed: Updated with various bug fixes.
#### Version 2.0.5 - September 2024
* New:
+ Add Operational Technology (OT) devices to an equipment model entity by using the IP address
+ Change the Entity name and Parent fields of an equipment model entity to keep your equipment model entity information up to date after you create it
+ Automatically installed with Operational Technology Incident Management and Operational Technology Change Management
+ Certified for Xanadu
#### Version 2.0.4 - August 2024
* Add Operational Technology (OT) devices to an equipment model entity by using the IP address
* Change the Entity name and Parent fields of an equipment model entity to keep your equipment model entity information up to date after you create it
* Automatically installed with Operational Technology Incident Management and Operational Technology Change Management
* Certified for Xanadu
#### Version 2.0.2 - February 2024
* Certified for Washington DC
* Improved site level access control to use User Criteria to define read or write level user access to equipment model entity sites. With the additional assignment of OT viewer (cmdb\_ot\_viewer) or OT Editor
(cmdb\_ot\_editor) roles, users will also have either view or edit access to OT devices in the sites assigned accordingly.
* On upgrade to version 1.0.12 of ISA Equipment Model, existing Site User records will be migrated to an improved access control model using User Criteria to preserve the same access permissions. For each site with
ISA Entity Site User records:
+ For users with viewer access:
- A new User Criteria record will be created and named Read User Criteria for <site name> Site [System Generated]
- A new User Group with all Site Users from this site will be created and named Read Group for <site name> Site [System Generated]
- A new record in the new Equipment Model Entity View Access table (isa\_entity\_m2m\_user\_criteria\_can\_view) will be created with the User Criteria and User Group just created as described above.
+ For users with editor access:
- A new User Criteria record will be created and named Edit User Criteria for <site name> Site [System Generated]
- A new User Group with all Site Users from this site will be created and named Edit Group for <site name> Site [System Generated]
- A new record in the new Equipment Model Entity Edit Access table (isa\_entity\_m2m\_user\_criteria\_can\_edit) will be created with the User Criteria and User Group just created as described above.
* Removed the Site User application menu and Site Users related list on the Equipment Model Entity record for a site
* Set all Site User (isa\_entity\_site\_user) records to inactive
* Added application menu items for both
+ Site User - Can Read
+ Site User - Can Edit
* Added related lists on the Equipment Model Entity record for a site for both
+ Can Read Equipment Models
+ Can Edit Equipment Models
#### Version 2.0.1 - August 2023
* Certified for Vancouver
* Renamed to Industrial Process Manager
* Simplification to the template used by the service graph connector ETL
* The Manufacturing Workspace was renamed to Industrial Workspace
* The Manufacturing application menu item was renamed to Industrial Workspace Admin on the Platform.
For uploading ISA Equipment Models through the Service Graph Connector:
* Removed Read-only protection policy for the ISAEquipmentModelConstants script include
* ISA admin can assign a template to any site at any time, regardless of whether a template has already been assigned.
* New role cmdb\_ot\_isa\_viewer\_all added to enable a user view only access to all Equipment Model Entity records. This role is included in cmdb\_ot\_admin role
* New template provided for import
#### Version 1.0.9 - February 2023
New: Equipment Model Entity Schedules
#### Version 1.0.8 - August 2022
* Changed:
+ Dependency change
+ Certified for Tokyo
* New: Automatically Map Across Zone-based IP Network Groups (AMAZING), which maps OT assets by subnet to accelerate production process mapping
#### Version 1.0.7 - March 2022
New: Enabled automatic updates of equipment model entity upstream and downstream relationships in the Equipment Model Manager workspace
#### Version 1.0.6 - February 2022
New: Certified for San Diego
#### Version 1.0.4 - November 2021
Changed: Dependency changes
| ---
title: Industrial Process Manager release notes
description: Version history for the Industrial Process Manager application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Industrial Process Manager release notes
Version history for the Industrial Process Manager application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.12 - August 2025
* New:
+ Filter out Not in use and Retired equipment model entities in the Industrial Workspace using the Operational Status field value for a site.
+ In the Equipment Model Manager on the Industrial Workspace, favorite child equipment model entities using the Favorite icon.
+ Use the Processing Order field to assign values to an equipment model entity that determines their functional importance in a Site.
+ The Daily Activity tab displays the list of previous day's activities on the OT devices. The activities range from adding an OT device to changes in the field-level attributes for existing OT devices. For
example, IP address, Device Criticality, and more.
* Changed:
+ The Not in use value was added as an option for the Operational Status field in an equipment model entity site record in the Industrial Workspace.
+ The All OT Devices by Managed Network list was added to the Industrial Process Manager module on the ServiceNow AI Platform.
+ In the Equipment Model Manager on the Industrial Workspace, the Favorite icon was added to favorite child equipment model entities in your system.
+ When you use the search function to find an equipment model entity, the list expands to show and highlight the search entity.
#### Version 2.0.11 - May 2025
New: Updated with various bug fixes.
#### Version 2.0.10 - February 2025
* New:
+ Better organize your OT device data by capturing the mapped equipment model entity for an OT device.
+ View the relationships between devices and other configuration items (CIs) with the Unified Map experience in the Industrial Workspace.
#### Version 2.0.7 - November 2024
Fixed: Updated with various bug fixes.
#### Version 2.0.5 - September 2024
* New:
+ Add Operational Technology (OT) devices to an equipment model entity by using the IP address
+ Change the Entity name and Parent fields of an equipment model entity to keep your equipment model entity information up to date after you create it
+ Automatically installed with Operational Technology Incident Management and Operational Technology Change Management
+ Certified for Xanadu
#### Version 2.0.4 - August 2024
* Add Operational Technology (OT) devices to an equipment model entity by using the IP address
* Change the Entity name and Parent fields of an equipment model entity to keep your equipment model entity information up to date after you create it
* Automatically installed with Operational Technology Incident Management and Operational Technology Change Management
* Certified for Xanadu
#### Version 2.0.2 - February 2024
* Certified for Washington DC
* Improved site level access control to use User Criteria to define read or write level user access to equipment model entity sites. With the additional assignment of OT viewer (cmdb\_ot\_viewer) or OT Editor
(cmdb\_ot\_editor) roles, users will also have either view or edit access to OT devices in the sites assigned accordingly.
* On upgrade to version 1.0.12 of ISA Equipment Model, existing Site User records will be migrated to an improved access control model using User Criteria to preserve the same access permissions. For each site with
ISA Entity Site User records:
+ For users with viewer access:
- A new User Criteria record will be created and named Read User Criteria for <site name> Site [System Generated]
- A new User Group with all Site Users from this site will be created and named Read Group for <site name> Site [System Generated]
- A new record in the new Equipment Model Entity View Access table (isa\_entity\_m2m\_user\_criteria\_can\_view) will be created with the User Criteria and User Group just created as described above.
+ For users with editor access:
- A new User Criteria record will be created and named Edit User Criteria for <site name> Site [System Generated]
- A new User Group with all Site Users from this site will be created and named Edit Group for <site name> Site [System Generated]
- A new record in the new Equipment Model Entity Edit Access table (isa\_entity\_m2m\_user\_criteria\_can\_edit) will be created with the User Criteria and User Group just created as described above.
* Removed the Site User application menu and Site Users related list on the Equipment Model Entity record for a site
* Set all Site User (isa\_entity\_site\_user) records to inactive
* Added application menu items for both
+ Site User - Can Read
+ Site User - Can Edit
* Added related lists on the Equipment Model Entity record for a site for both
+ Can Read Equipment Models
+ Can Edit Equipment Models
#### Version 2.0.1 - August 2023
* Certified for Vancouver
* Renamed to Industrial Process Manager
* Simplification to the template used by the service graph connector ETL
* The Manufacturing Workspace was renamed to Industrial Workspace
* The Manufacturing application menu item was renamed to Industrial Workspace Admin on the Platform.
For uploading ISA Equipment Models through the Service Graph Connector:
* Removed Read-only protection policy for the ISAEquipmentModelConstants script include
* ISA admin can assign a template to any site at any time, regardless of whether a template has already been assigned.
* New role cmdb\_ot\_isa\_viewer\_all added to enable a user view only access to all Equipment Model Entity records. This role is included in cmdb\_ot\_admin role
* New template provided for import
#### Version 1.0.9 - February 2023
New: Equipment Model Entity Schedules
#### Version 1.0.8 - August 2022
* Changed:
+ Dependency change
+ Certified for Tokyo
* New: Automatically Map Across Zone-based IP Network Groups (AMAZING), which maps OT assets by subnet to accelerate production process mapping
#### Version 1.0.7 - March 2022
New: Enabled automatic updates of equipment model entity upstream and downstream relationships in the Equipment Model Manager workspace
#### Version 1.0.6 - February 2022
New: Certified for San Diego
#### Version 1.0.4 - November 2021
Changed: Dependency changes
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-recall-claim-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-recall-claim-mgmt.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-recall-claim-mgmt.html | Manufacturing Recall Claim Management release notes | Version history for the Manufacturing Recall Claim Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-recall-claim-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-recall-claim-mgmt.html"><body id="store-rn-manufacturing-recall-claim-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-recall-claim-mgmt" aria-labelledby="title_store-rn-manufacturing-recall-claim-mgmt">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-recall-claim-mgmt">Manufacturing Recall Claim Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Manufacturing Recall Claim Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-recall-claim-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d71634e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Dealers will have the ability to create a claim and include corrective actions from the recall campaigns and submit to OEM. OEM can review and approve or reject the claim.</li>
<li class="li">https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-manufacturing-recall-claim-mgmt__ul_cpp_qnb_cgc">
<li class="li">TheServiceNow Manufacturing Commercial Operations (MCO)product empowers you to optimize sales, support, and service operations enhancing operational efficiency, reducing costs, and boosting productivity.</li>
<li class="li">TheManufacturing Recall Claim Management application from ServiceNow helps customers to:<ul class="ul" id="store-rn-manufacturing-recall-claim-mgmt__ul_qtm_rnb_cgc">
<li class="li">Manage Recall Campaigns:<ul class="ul" id="store-rn-manufacturing-recall-claim-mgmt__ul_ulc_snb_cgc">
<li class="li">Streamline collaboration with dealers to efficiently resolve claims related to product recalls. Dealers can submit repair claims for work performed as part of recall campaigns, while OEM assessors benefit from a
playbook-guided experience that simplifies and standardizes claim resolution.</li>
</ul></li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_language": "enus",
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} | # Manufacturing Recall Claim Management release notes
Version history for the Manufacturing Recall Claim Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - August 2025
* New: Dealers will have the ability to create a claim and include corrective actions from the recall campaigns and submit to OEM. OEM can review and approve or reject the claim.
* https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
#### Version 1.0.0 - August 2025
* TheServiceNow Manufacturing Commercial Operations (MCO)product empowers you to optimize sales, support, and service operations enhancing operational efficiency, reducing costs, and boosting productivity.
* TheManufacturing Recall Claim Management application from ServiceNow helps customers to:
+ Manage Recall Campaigns:
- Streamline collaboration with dealers to efficiently resolve claims related to product recalls. Dealers can submit repair claims for work performed as part of recall campaigns, while OEM assessors benefit from a
playbook-guided experience that simplifies and standardizes claim resolution.
| ---
title: Manufacturing Recall Claim Management release notes
description: Version history for the Manufacturing Recall Claim Management application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Manufacturing Recall Claim Management release notes
Version history for the Manufacturing Recall Claim Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - August 2025
* New: Dealers will have the ability to create a claim and include corrective actions from the recall campaigns and submit to OEM. OEM can review and approve or reject the claim.
* https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
#### Version 1.0.0 - August 2025
* TheServiceNow Manufacturing Commercial Operations (MCO)product empowers you to optimize sales, support, and service operations enhancing operational efficiency, reducing costs, and boosting productivity.
* TheManufacturing Recall Claim Management application from ServiceNow helps customers to:
+ Manage Recall Campaigns:
- Streamline collaboration with dealers to efficiently resolve claims related to product recalls. Dealers can submit repair claims for work performed as part of recall campaigns, while OEM assessors benefit from a
playbook-guided experience that simplifies and standardizes claim resolution.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-recommended-actions-otsm.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-recommended-actions-otsm.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-recommended-actions-otsm.html | Recommended Actions for OTSM release notes | Version history for the Recommended Actions for OTSM on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-recommended-actions-otsm.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-recommended-actions-otsm.html"><body id="store-rn-manufacturing-recommended-actions-otsm"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-recommended-actions-otsm" aria-labelledby="title_store-rn-manufacturing-recommended-actions-otsm">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-recommended-actions-otsm"><span class="ph">Recommended Actions for OTSM</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Recommended Actions for OTSM</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-recommended-actions-otsm__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d363894e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.1 - August 2025</dt>
<dd class="dd">Recommended Actions for Operational Technology Service Management (OTSM) allows you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various
records in the including Operational Technology (OT) incidents.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Recommended Actions for OTSM release notes
Version history for the Recommended Actions for OTSM on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - August 2025
Recommended Actions for Operational Technology Service Management (OTSM) allows you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various
records in the including Operational Technology (OT) incidents.
| ---
title: Recommended Actions for OTSM release notes
description: Version history for the Recommended Actions for OTSM on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Recommended Actions for OTSM release notes
Version history for the Recommended Actions for OTSM on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - August 2025
Recommended Actions for Operational Technology Service Management (OTSM) allows you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various
records in the including Operational Technology (OT) incidents.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt-advanced.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt-advanced.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt-advanced.html | Manufacturing Repair Claim Management Advanced release notes | Version history for the Manufacturing Repair Claim Management Advanced application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt-advanced.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt-advanced.html"><body id="store-rn-manufacturing-repair-claim-mgmt-advanced"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-repair-claim-mgmt-advanced" aria-labelledby="title_store-rn-manufacturing-repair-claim-mgmt-advanced">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-repair-claim-mgmt-advanced">Manufacturing Repair Claim Management Advanced release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Manufacturing Repair Claim Management Advanced application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-repair-claim-mgmt-advanced__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d616257e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.1.1 - August 2025 (Zurich)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-manufacturing-repair-claim-mgmt-advanced__ul_zmw_x4b_cgc">
<li class="li">Sales promotion creation and publishing.</li>
<li class="li">Submission of claims by dealer using the playbook on the dealer portal.</li>
<li class="li">Review and approval of the claims by the claims agent on the CSM workspace.</li>
<li class="li">Claim submission and review and approval are both rendered using playbooks and related activities.</li>
</ul>
</li>
<li class="li">For more details, please refer to the release notes below: https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Recall campaign creation, creation of phases and launching and publishing them to dealer.</li>
<li class="li">Submission of claims by dealer using the playbook on the dealer portal.</li>
<li class="li">Review and approval of the claims by the claims agent on the CSM workspace.</li>
<li class="li">Claim submission and review and approval are both rendered using playbooks and related activities.</li>
<li class="li">All of the above features are rendered in a playbook</li>
<li class="li">For more details, please refer to the release notes below.</li>
<li class="li">https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-manufacturing-repair-claim-mgmt-advanced__ul_gdt_znb_cgc">
<li class="li">The ServiceNow Manufacturing Commercial Operations (MCO) product empowers you to optimize sales, support, and service operations enhancing operational efficiency, reducing costs, and boosting productivity.</li>
<li class="li">The Manufacturing Recall Claim Management application from ServiceNow enables customers to:<ul class="ul" id="store-rn-manufacturing-repair-claim-mgmt-advanced__ul_zrf_14b_cgc">
<li class="li">Manage recall campaigns efficiently by streamlining collaboration with dealers to resolve claims. Dealers are supported in submitting repair claims for work performed as part of recall campaigns. OEM assessors benefit
from a playbook-guided experience that helps them review and resolve claims effectively.</li>
<li class="li">Oversee warranty repair claims through seamless collaboration with dealers. Dealers can submit, edit, and track claims related to warranty repairs, while OEM assessors follow a guided playbook process to evaluate and
resolve claims consistently.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Manufacturing Repair Claim Management Advanced release notes
Version history for the Manufacturing Repair Claim Management Advanced application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.1 - August 2025 (Zurich)
* New:
+ Sales promotion creation and publishing.
+ Submission of claims by dealer using the playbook on the dealer portal.
+ Review and approval of the claims by the claims agent on the CSM workspace.
+ Claim submission and review and approval are both rendered using playbooks and related activities.
* For more details, please refer to the release notes below: https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
#### Version 1.1.0 - August 2025
* New:
+ Recall campaign creation, creation of phases and launching and publishing them to dealer.
+ Submission of claims by dealer using the playbook on the dealer portal.
+ Review and approval of the claims by the claims agent on the CSM workspace.
+ Claim submission and review and approval are both rendered using playbooks and related activities.
+ All of the above features are rendered in a playbook
+ For more details, please refer to the release notes below.
+ https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
#### Version 1.0.0 - August 2025
* The ServiceNow Manufacturing Commercial Operations (MCO) product empowers you to optimize sales, support, and service operations enhancing operational efficiency, reducing costs, and boosting productivity.
* The Manufacturing Recall Claim Management application from ServiceNow enables customers to:
+ Manage recall campaigns efficiently by streamlining collaboration with dealers to resolve claims. Dealers are supported in submitting repair claims for work performed as part of recall campaigns. OEM assessors benefit
from a playbook-guided experience that helps them review and resolve claims effectively.
+ Oversee warranty repair claims through seamless collaboration with dealers. Dealers can submit, edit, and track claims related to warranty repairs, while OEM assessors follow a guided playbook process to evaluate and
resolve claims consistently.
| ---
title: Manufacturing Repair Claim Management Advanced release notes
description: Version history for the Manufacturing Repair Claim Management Advanced
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Manufacturing Repair Claim Management Advanced release notes
Version history for the Manufacturing Repair Claim Management Advanced application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.1 - August 2025 (Zurich)
* New:
+ Sales promotion creation and publishing.
+ Submission of claims by dealer using the playbook on the dealer portal.
+ Review and approval of the claims by the claims agent on the CSM workspace.
+ Claim submission and review and approval are both rendered using playbooks and related activities.
* For more details, please refer to the release notes below: https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
#### Version 1.1.0 - August 2025
* New:
+ Recall campaign creation, creation of phases and launching and publishing them to dealer.
+ Submission of claims by dealer using the playbook on the dealer portal.
+ Review and approval of the claims by the claims agent on the CSM workspace.
+ Claim submission and review and approval are both rendered using playbooks and related activities.
+ All of the above features are rendered in a playbook
+ For more details, please refer to the release notes below.
+ https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
#### Version 1.0.0 - August 2025
* The ServiceNow Manufacturing Commercial Operations (MCO) product empowers you to optimize sales, support, and service operations enhancing operational efficiency, reducing costs, and boosting productivity.
* The Manufacturing Recall Claim Management application from ServiceNow enables customers to:
+ Manage recall campaigns efficiently by streamlining collaboration with dealers to resolve claims. Dealers are supported in submitting repair claims for work performed as part of recall campaigns. OEM assessors benefit
from a playbook-guided experience that helps them review and resolve claims effectively.
+ Oversee warranty repair claims through seamless collaboration with dealers. Dealers can submit, edit, and track claims related to warranty repairs, while OEM assessors follow a guided playbook process to evaluate and
resolve claims consistently.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt.html | Manufacturing Repair Claim Management release notes | Version history for the Manufacturing Repair Claim Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt.html"><body id="store-rn-manufacturing-repair-claim-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-repair-claim-mgmt" aria-labelledby="title_store-rn-manufacturing-repair-claim-mgmt">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-repair-claim-mgmt">Manufacturing Repair Claim Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Manufacturing Repair Claim Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-repair-claim-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d485771e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.1 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Create repair claim, add asset details, add claim job details, submit. Review and approve/reject/partially approve/send back claims.</li>
<li class="li">https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-manufacturing-repair-claim-mgmt__ul_xgb_5nb_cgc">
<li class="li">The ServiceNow Manufacturing Commercial Operations (MCO) product empowers you to optimize sales, support, and service operations enhancing operational efficiency, reducing costs, and boosting productivity.</li>
<li class="li">The Manufacturing Recall Claim Management application from ServiceNow enables customers to:<ul class="ul" id="store-rn-manufacturing-repair-claim-mgmt__ul_udd_vnb_cgc">
<li class="li">Manage recall campaigns efficiently by streamlining collaboration with dealers to resolve claims. Dealers are supported in submitting repair claims for work performed as part of recall campaigns. OEM assessors benefit
from a playbook-guided experience that helps them review and resolve claims effectively.</li>
<li class="li">Oversee warranty repair claims through seamless collaboration with dealers. Dealers can submit, edit, and track claims related to warranty repairs, while OEM assessors follow a guided playbook process to evaluate and
resolve claims consistently.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-repair-claim-mgmt.html\"><body id=\"store-rn-manufacturing-repair-claim-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-manufacturing-repair-claim-mgmt\" aria-labelledby=\"title_store-rn-manufacturing-repair-claim-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-manufacturing-repair-claim-mgmt\">Manufacturing Repair Claim Management release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Manufacturing Repair Claim Management application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-manufacturing-repair-claim-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d485771e62\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.1.1 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Create repair claim, add asset details, add claim job details, submit. Review and approve/reject/partially approve/send back claims.</li>\n <li class=\"li\">https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-manufacturing-repair-claim-mgmt__ul_xgb_5nb_cgc\">\n <li class=\"li\">The ServiceNow Manufacturing Commercial Operations (MCO) product empowers you to optimize sales, support, and service operations enhancing operational efficiency, reducing costs, and boosting productivity.</li>\n <li class=\"li\">The Manufacturing Recall Claim Management application from ServiceNow enables customers to:<ul class=\"ul\" id=\"store-rn-manufacturing-repair-claim-mgmt__ul_udd_vnb_cgc\">\n <li class=\"li\">Manage recall campaigns efficiently by streamlining collaboration with dealers to resolve claims. Dealers are supported in submitting repair claims for work performed as part of recall campaigns. OEM assessors benefit\n from a playbook-guided experience that helps them review and resolve claims effectively.</li>\n <li class=\"li\">Oversee warranty repair claims through seamless collaboration with dealers. Dealers can submit, edit, and track claims related to warranty repairs, while OEM assessors follow a guided playbook process to evaluate and\n resolve claims consistently.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Manufacturing Repair Claim Management release notes
Version history for the Manufacturing Repair Claim Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.1 - August 2025
* New: Create repair claim, add asset details, add claim job details, submit. Review and approve/reject/partially approve/send back claims.
* https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
#### Version 1.0.1 - August 2025
* The ServiceNow Manufacturing Commercial Operations (MCO) product empowers you to optimize sales, support, and service operations enhancing operational efficiency, reducing costs, and boosting productivity.
* The Manufacturing Recall Claim Management application from ServiceNow enables customers to:
+ Manage recall campaigns efficiently by streamlining collaboration with dealers to resolve claims. Dealers are supported in submitting repair claims for work performed as part of recall campaigns. OEM assessors benefit
from a playbook-guided experience that helps them review and resolve claims effectively.
+ Oversee warranty repair claims through seamless collaboration with dealers. Dealers can submit, edit, and track claims related to warranty repairs, while OEM assessors follow a guided playbook process to evaluate and
resolve claims consistently.
| ---
title: Manufacturing Repair Claim Management release notes
description: Version history for the Manufacturing Repair Claim Management application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Manufacturing Repair Claim Management release notes
Version history for the Manufacturing Repair Claim Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.1 - August 2025
* New: Create repair claim, add asset details, add claim job details, submit. Review and approve/reject/partially approve/send back claims.
* https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
#### Version 1.0.1 - August 2025
* The ServiceNow Manufacturing Commercial Operations (MCO) product empowers you to optimize sales, support, and service operations enhancing operational efficiency, reducing costs, and boosting productivity.
* The Manufacturing Recall Claim Management application from ServiceNow enables customers to:
+ Manage recall campaigns efficiently by streamlining collaboration with dealers to resolve claims. Dealers are supported in submitting repair claims for work performed as part of recall campaigns. OEM assessors benefit
from a playbook-guided experience that helps them review and resolve claims effectively.
+ Oversee warranty repair claims through seamless collaboration with dealers. Dealers can submit, edit, and track claims related to warranty repairs, while OEM assessors follow a guided playbook process to evaluate and
resolve claims consistently.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-sales-promo-claim-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-sales-promo-claim-mgmt.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-sales-promo-claim-mgmt.html | Manufacturing Sales Promotion Claim Management release notes | Version history for the Manufacturing Sales Promotion Claim Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-sales-promo-claim-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-sales-promo-claim-mgmt.html"><body id="store-rn-manufacturing-sales-promo-claim-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-sales-promo-claim-mgmt" aria-labelledby="title_store-rn-manufacturing-sales-promo-claim-mgmt">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-sales-promo-claim-mgmt">Manufacturing Sales Promotion Claim Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Manufacturing Sales Promotion Claim Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-sales-promo-claim-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d482800e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.1 - May 2025</dt>
<dd class="dd" id="store-rn-manufacturing-sales-promo-claim-mgmt__latest-store-rn-manufacturing-sales-promo-claim-mgmt">
<ul class="ul" id="store-rn-manufacturing-sales-promo-claim-mgmt__ul_ixm_3mq_cfc">
<li class="li">The ServiceNow Manufacturing Commercial Operations (MCO) application enables you to manage the end-to-end life cycle of your products, subscriptions, and services. Manufacturing Commercial Operations was improved and
updated in the Yokohama release. One of the key features that is included in this release is the following:<ul class="ul" id="store-rn-manufacturing-sales-promo-claim-mgmt__ul_ycz_jmq_cfc">
<li class="li">Sales promotion management<ul class="ul" id="store-rn-manufacturing-sales-promo-claim-mgmt__ul_vtb_kmq_cfc">
<li class="li">Manufacturing OEMs launch sales promotion campaigns from time to time that helps then to introduce a new product, boost sales of an existing product or clear aging inventory. They also do targeted promotions based
on demographic like senior citizen and veteran discounts. Channel partners are expected to extend these promotions and discounts to end customers during the sales transaction and the OEMs reimburse the channel
partner towards these costs. MCO helps OEMs engage with dealers on such promotions and claims.</li>
<li class="li">The sales promotion framework provided by MCO helps the OEM to publish such promotions and also aids the channel partners to raise claims against these promotions after the product sales transaction is
completed.</li>
</ul></li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Manufacturing Sales Promotion Claim Management release notes
Version history for the Manufacturing Sales Promotion Claim Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - May 2025
* The ServiceNow Manufacturing Commercial Operations (MCO) application enables you to manage the end-to-end life cycle of your products, subscriptions, and services. Manufacturing Commercial Operations was improved and
updated in the Yokohama release. One of the key features that is included in this release is the following:
+ Sales promotion management
- Manufacturing OEMs launch sales promotion campaigns from time to time that helps then to introduce a new product, boost sales of an existing product or clear aging inventory. They also do targeted promotions based
on demographic like senior citizen and veteran discounts. Channel partners are expected to extend these promotions and discounts to end customers during the sales transaction and the OEMs reimburse the channel
partner towards these costs. MCO helps OEMs engage with dealers on such promotions and claims.
- The sales promotion framework provided by MCO helps the OEM to publish such promotions and also aids the channel partners to raise claims against these promotions after the product sales transaction is
completed.
| ---
title: Manufacturing Sales Promotion Claim Management release notes
description: Version history for the Manufacturing Sales Promotion Claim Management
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Manufacturing Sales Promotion Claim Management release notes
Version history for the Manufacturing Sales Promotion Claim Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - May 2025
* The ServiceNow Manufacturing Commercial Operations (MCO) application enables you to manage the end-to-end life cycle of your products, subscriptions, and services. Manufacturing Commercial Operations was improved and
updated in the Yokohama release. One of the key features that is included in this release is the following:
+ Sales promotion management
- Manufacturing OEMs launch sales promotion campaigns from time to time that helps then to introduce a new product, boost sales of an existing product or clear aging inventory. They also do targeted promotions based
on demographic like senior citizen and veteran discounts. Channel partners are expected to extend these promotions and discounts to end customers during the sales transaction and the OEMs reimburse the channel
partner towards these costs. MCO helps OEMs engage with dealers on such promotions and claims.
- The sales promotion framework provided by MCO helps the OEM to publish such promotions and also aids the channel partners to raise claims against these promotions after the product sales transaction is
completed.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-sales-promotion-mgmt-advanced.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-sales-promotion-mgmt-advanced.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-sales-promotion-mgmt-advanced.html | Manufacturing Sales Promotion Management Advanced release notes | Version history for the Manufacturing Sales Promotion Management Advanced application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-sales-promotion-mgmt-advanced.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-sales-promotion-mgmt-advanced.html"><body id="store-rn-manufacturing-sales-promotion-mgmt-advanced"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-sales-promotion-mgmt-advanced" aria-labelledby="title_store-rn-manufacturing-sales-promotion-mgmt-advanced">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-sales-promotion-mgmt-advanced">Manufacturing Sales Promotion Management Advanced release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Manufacturing Sales Promotion Management Advanced application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-sales-promotion-mgmt-advanced__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d328993e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.0 - August 2025 (Zurich)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-manufacturing-sales-promotion-mgmt-advanced__ul_ryy_dpb_cgc">
<li class="li">Sales promotion creation and publishing.</li>
<li class="li">Submission of claims by dealer using the playbook on the dealer portal.</li>
<li class="li">Review and approval of the claims by the claims agent on the CSM workspace.</li>
<li class="li">Claim submission and review and approval are both rendered using playbooks and related activities.</li>
</ul>
</li>
<li class="li">For more details, please refer to the release notes below: https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-manufacturing-sales-promotion-mgmt-advanced__ul_kfg_l4b_cgc">
<li class="li">The ServiceNow Manufacturing Commercial Operations (MCO) application provides a comprehensive solution to manage the entire post-sales life cycle of your products, subscriptions, and services. With the latest Yokohama
release, the Manufacturing Commercial Operations application has been improved and updated to include powerful new features designed to support manufacturers more effectively.</li>
<li class="li">Sales Promotion Management<ul class="ul" id="store-rn-manufacturing-sales-promotion-mgmt-advanced__ul_w43_m4b_cgc">
<li class="li">Manufacturing OEMs (Original Equipment Manufacturers) frequently launch sales promotion campaigns to introduce new products, boost sales of existing lines, or clear aging inventory. These campaigns often include
targeted promotions tailored to specific demographics, such as senior citizen or veteran discounts. Channel partners are responsible for extending these promotions and discounts to end customers during sales
transactions. Subsequently, OEMs reimburse these channel partners for the associated promotional costs.</li>
<li class="li">The MCO application facilitates seamless collaboration between OEMs and their dealers by streamlining the management of sales promotions and claims. The sales promotion framework within MCO allows OEMs to publish and
manage promotional campaigns efficiently. At the same time, it enables channel partners to submit claims for reimbursement after completing product sales transactions under the terms of these promotions.</li>
<li class="li">By leveraging this framework, manufacturers can ensure better transparency, faster processing of promotional claims, and stronger alignment between OEMs and their sales channels.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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} | # Manufacturing Sales Promotion Management Advanced release notes
Version history for the Manufacturing Sales Promotion Management Advanced application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - August 2025 (Zurich)
* New:
+ Sales promotion creation and publishing.
+ Submission of claims by dealer using the playbook on the dealer portal.
+ Review and approval of the claims by the claims agent on the CSM workspace.
+ Claim submission and review and approval are both rendered using playbooks and related activities.
* For more details, please refer to the release notes below: https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
#### Version 1.0.0 - August 2025
* The ServiceNow Manufacturing Commercial Operations (MCO) application provides a comprehensive solution to manage the entire post-sales life cycle of your products, subscriptions, and services. With the latest Yokohama
release, the Manufacturing Commercial Operations application has been improved and updated to include powerful new features designed to support manufacturers more effectively.
* Sales Promotion Management
+ Manufacturing OEMs (Original Equipment Manufacturers) frequently launch sales promotion campaigns to introduce new products, boost sales of existing lines, or clear aging inventory. These campaigns often include
targeted promotions tailored to specific demographics, such as senior citizen or veteran discounts. Channel partners are responsible for extending these promotions and discounts to end customers during sales
transactions. Subsequently, OEMs reimburse these channel partners for the associated promotional costs.
+ The MCO application facilitates seamless collaboration between OEMs and their dealers by streamlining the management of sales promotions and claims. The sales promotion framework within MCO allows OEMs to publish and
manage promotional campaigns efficiently. At the same time, it enables channel partners to submit claims for reimbursement after completing product sales transactions under the terms of these promotions.
+ By leveraging this framework, manufacturers can ensure better transparency, faster processing of promotional claims, and stronger alignment between OEMs and their sales channels.
| ---
title: Manufacturing Sales Promotion Management Advanced release notes
description: Version history for the Manufacturing Sales Promotion Management Advanced
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Manufacturing Sales Promotion Management Advanced release notes
Version history for the Manufacturing Sales Promotion Management Advanced application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - August 2025 (Zurich)
* New:
+ Sales promotion creation and publishing.
+ Submission of claims by dealer using the playbook on the dealer portal.
+ Review and approval of the claims by the claims agent on the CSM workspace.
+ Claim submission and review and approval are both rendered using playbooks and related activities.
* For more details, please refer to the release notes below: https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
#### Version 1.0.0 - August 2025
* The ServiceNow Manufacturing Commercial Operations (MCO) application provides a comprehensive solution to manage the entire post-sales life cycle of your products, subscriptions, and services. With the latest Yokohama
release, the Manufacturing Commercial Operations application has been improved and updated to include powerful new features designed to support manufacturers more effectively.
* Sales Promotion Management
+ Manufacturing OEMs (Original Equipment Manufacturers) frequently launch sales promotion campaigns to introduce new products, boost sales of existing lines, or clear aging inventory. These campaigns often include
targeted promotions tailored to specific demographics, such as senior citizen or veteran discounts. Channel partners are responsible for extending these promotions and discounts to end customers during sales
transactions. Subsequently, OEMs reimburse these channel partners for the associated promotional costs.
+ The MCO application facilitates seamless collaboration between OEMs and their dealers by streamlining the management of sales promotions and claims. The sales promotion framework within MCO allows OEMs to publish and
manage promotional campaigns efficiently. At the same time, it enables channel partners to submit claims for reimbursement after completing product sales transactions under the terms of these promotions.
+ By leveraging this framework, manufacturers can ensure better transparency, faster processing of promotional claims, and stronger alignment between OEMs and their sales channels.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-integration-claroty.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-integration-claroty.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-integration-claroty.html | Service Graph Connector Integration for Claroty CTD release notes | Version history for the Service Graph Connector Integration for Claroty CTD on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-integration-claroty.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-integration-claroty.html"><body id="store-rn-manufacturing-service-graph-connector-integration-claroty"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-service-graph-connector-integration-claroty" aria-labelledby="title_store-rn-manufacturing-service-graph-connector-integration-claroty">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-service-graph-connector-integration-claroty"><span class="ph">Service Graph Connector Integration for Claroty CTD</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector Integration for Claroty CTD</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-service-graph-connector-integration-claroty__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d41419e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.1.8 - May 2025</dt>
<dd class="dd" id="store-rn-manufacturing-service-graph-connector-integration-claroty__latest-store-rn-manufacturing-service-graph-connector-integration-claroty"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support creation of firmware records in firmware table.</li>
<li class="li">Prevent import of empty rack slots into CMDB.</li>
<li class="li">Introduce new table to store class mappings for Claroty CTD SGC</li>
<li class="li">Update the SGC to support the new ire_criterion_attribute on the OT entity table.</li>
<li class="li">Supports Claroty CTD 5.1 APIs as well.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.5 - February 2025</dt>
<dd class="dd">New: Fix to clean the serial record entries from the sys_object_source table using a fix script.</dd>
<dt class="dt dlterm">Version 2.1.4 - November 2024</dt>
<dd class="dd">Fixed: Updated with various bug fixes.</dd>
<dt class="dt dlterm">Version 2.1.3 - September 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-manufacturing-service-graph-connector-integration-claroty__ul_vdb_ljs_pcc">
<li class="li">Map the Hardware and OT Control Module classes into columns with the updated transform map configuration</li>
<li class="li">Certified for Xanadu</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.2 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Map the Hardware and OT Control Module classes into columns with the updated transform map configuration</li>
<li class="li">Certified for Xanadu</li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Added enhanced troubleshooting capabilities</li>
<li class="li">Certified for Washington DC</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.4 - December 2023</dt>
<dd class="dd">Fixed: Issue with the flow action when users select a specific MID server while establishing the connection.</dd>
<dt class="dt dlterm">Version 2.0.2 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Certified for Vancouver</li>
<li class="li">ServiceNow Operational Technology (OT) Certified</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.1 - February 2023</dt>
<dd class="dd">New: Operational Technology (OT) Certified for Tokyo and Utah.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-integration-claroty.html\" id=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-integration-claroty.html\"><body id=\"store-rn-manufacturing-service-graph-connector-integration-claroty\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-manufacturing-service-graph-connector-integration-claroty\" aria-labelledby=\"title_store-rn-manufacturing-service-graph-connector-integration-claroty\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-manufacturing-service-graph-connector-integration-claroty\"><span class=\"ph\">Service Graph Connector Integration for Claroty CTD</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Graph Connector Integration for Claroty CTD</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-manufacturing-service-graph-connector-integration-claroty__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d41419e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.1.8 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-manufacturing-service-graph-connector-integration-claroty__latest-store-rn-manufacturing-service-graph-connector-integration-claroty\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support creation of firmware records in firmware table.</li>\n <li class=\"li\">Prevent import of empty rack slots into CMDB.</li>\n <li class=\"li\">Introduce new table to store class mappings for Claroty CTD SGC</li>\n <li class=\"li\">Update the SGC to support the new ire_criterion_attribute on the OT entity table.</li>\n <li class=\"li\">Supports Claroty CTD 5.1 APIs as well.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.5 - February 2025</dt>\n <dd class=\"dd\">New: Fix to clean the serial record entries from the sys_object_source table using a fix script.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.4 - November 2024</dt>\n <dd class=\"dd\">Fixed: Updated with various bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.3 - September 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-manufacturing-service-graph-connector-integration-claroty__ul_vdb_ljs_pcc\">\n <li class=\"li\">Map the Hardware and OT Control Module classes into columns with the updated transform map configuration</li>\n <li class=\"li\">Certified for Xanadu</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.2 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Map the Hardware and OT Control Module classes into columns with the updated transform map configuration</li>\n <li class=\"li\">Certified for Xanadu</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Added enhanced troubleshooting capabilities</li>\n <li class=\"li\">Certified for Washington DC</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.4 - December 2023</dt>\n <dd class=\"dd\">Fixed: Issue with the flow action when users select a specific MID server while establishing the connection.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Certified for Vancouver</li>\n <li class=\"li\">ServiceNow Operational Technology (OT) Certified</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - February 2023</dt>\n <dd class=\"dd\">New: Operational Technology (OT) Certified for Tokyo and Utah.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Graph Connector Integration for Claroty CTD release notes
Version history for the Service Graph Connector Integration for Claroty CTD on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.8 - May 2025
* New:
+ Support creation of firmware records in firmware table.
+ Prevent import of empty rack slots into CMDB.
+ Introduce new table to store class mappings for Claroty CTD SGC
+ Update the SGC to support the new ire\_criterion\_attribute on the OT entity table.
+ Supports Claroty CTD 5.1 APIs as well.
#### Version 2.1.5 - February 2025
New: Fix to clean the serial record entries from the sys\_object\_source table using a fix script.
#### Version 2.1.4 - November 2024
Fixed: Updated with various bug fixes.
#### Version 2.1.3 - September 2024
* New:
+ Map the Hardware and OT Control Module classes into columns with the updated transform map configuration
+ Certified for Xanadu
#### Version 2.1.2 - August 2024
* Map the Hardware and OT Control Module classes into columns with the updated transform map configuration
* Certified for Xanadu
#### Version 2.1.0 - February 2024
* Added enhanced troubleshooting capabilities
* Certified for Washington DC
#### Version 2.0.4 - December 2023
Fixed: Issue with the flow action when users select a specific MID server while establishing the connection.
#### Version 2.0.2 - August 2023
* Certified for Vancouver
* ServiceNow Operational Technology (OT) Certified
#### Version 2.0.1 - February 2023
New: Operational Technology (OT) Certified for Tokyo and Utah.
| ---
title: Service Graph Connector Integration for Claroty CTD release notes
description: Version history for the Service Graph Connector Integration for Claroty
CTD on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Service Graph Connector Integration for Claroty CTD release notes
Version history for the Service Graph Connector Integration for Claroty CTD on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.8 - May 2025
* New:
+ Support creation of firmware records in firmware table.
+ Prevent import of empty rack slots into CMDB.
+ Introduce new table to store class mappings for Claroty CTD SGC
+ Update the SGC to support the new ire\_criterion\_attribute on the OT entity table.
+ Supports Claroty CTD 5.1 APIs as well.
#### Version 2.1.5 - February 2025
New: Fix to clean the serial record entries from the sys\_object\_source table using a fix script.
#### Version 2.1.4 - November 2024
Fixed: Updated with various bug fixes.
#### Version 2.1.3 - September 2024
* New:
+ Map the Hardware and OT Control Module classes into columns with the updated transform map configuration
+ Certified for Xanadu
#### Version 2.1.2 - August 2024
* Map the Hardware and OT Control Module classes into columns with the updated transform map configuration
* Certified for Xanadu
#### Version 2.1.0 - February 2024
* Added enhanced troubleshooting capabilities
* Certified for Washington DC
#### Version 2.0.4 - December 2023
Fixed: Issue with the flow action when users select a specific MID server while establishing the connection.
#### Version 2.0.2 - August 2023
* Certified for Vancouver
* ServiceNow Operational Technology (OT) Certified
#### Version 2.0.1 - February 2023
New: Operational Technology (OT) Certified for Tokyo and Utah.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure.html | Service Graph Connector for Microsoft Defender for IoT (Azure) release notes | Version history for the Service Graph Connector for Microsoft Defender for IoT (Azure) (Azure) on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure.html"><body id="store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure" aria-labelledby="title_store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure"><span class="ph">Service Graph Connector for Microsoft Defender for IoT (Azure)</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector for Microsoft Defender for IoT (Azure)</span> (<span class="ph">Azure</span>) on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d34660e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.3 - February 2025</dt>
<dd class="dd" id="store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure__latest-store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure">No changes.</dd>
<dt class="dt dlterm">Version 2.0.1 - September 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure__ul_n42_mjs_pcc">
<li class="li">Map the Hardware and OT Control Module classes into columns with the updated transform map configuration</li>
<li class="li">Certified for Xanadu</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Map the Hardware and OT Control Module classes into columns with the updated transform map configuration</li>
<li class="li">Certified for Xanadu</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.2 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Handling of guessed MAC addresses</li>
<li class="li">Support for importing control modules</li>
<li class="li">Troubleshooting capabilities within the SGC</li>
<li class="li">Support for the learning mode of sensors</li>
<li class="li">Filtering capabilities</li>
<li class="li">Several additional class mappings</li>
<li class="li">Minor updates to messages, guided setup, handing the mixed case of sensors, etc.</li>
<li class="li">Certified for Washington DC</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - August 2023</dt>
<dd class="dd"><p class="p">Integrate Microsoft Defender for IoT (Azure) with the ServiceNow Operational Technology Manager application to import devices, and sensor appliances.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure.html\" id=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure.html\"><body id=\"store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure\" aria-labelledby=\"title_store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure\"><span class=\"ph\">Service Graph Connector for Microsoft Defender for IoT (Azure)</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Graph Connector for Microsoft Defender for IoT (Azure)</span> (<span class=\"ph\">Azure</span>) on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d34660e64\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.0.3 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure__latest-store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure\">No changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - September 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-manufacturing-service-graph-connector-ms-defender-iot-azure__ul_n42_mjs_pcc\">\n <li class=\"li\">Map the Hardware and OT Control Module classes into columns with the updated transform map configuration</li>\n <li class=\"li\">Certified for Xanadu</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Map the Hardware and OT Control Module classes into columns with the updated transform map configuration</li>\n <li class=\"li\">Certified for Xanadu</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Handling of guessed MAC addresses</li>\n <li class=\"li\">Support for importing control modules</li>\n <li class=\"li\">Troubleshooting capabilities within the SGC</li>\n <li class=\"li\">Support for the learning mode of sensors</li>\n <li class=\"li\">Filtering capabilities</li>\n <li class=\"li\">Several additional class mappings</li>\n <li class=\"li\">Minor updates to messages, guided setup, handing the mixed case of sensors, etc.</li>\n <li class=\"li\">Certified for Washington DC</li>\n \n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - August 2023</dt>\n <dd class=\"dd\"><p class=\"p\">Integrate Microsoft Defender for IoT (Azure) with the ServiceNow Operational Technology Manager application to import devices, and sensor appliances.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Graph Connector for Microsoft Defender for IoT (Azure) release notes
Version history for the Service Graph Connector for Microsoft Defender for IoT (Azure) (Azure) on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.3 - February 2025
No changes.
#### Version 2.0.1 - September 2024
* New:
+ Map the Hardware and OT Control Module classes into columns with the updated transform map configuration
+ Certified for Xanadu
#### Version 2.0.0 - August 2024
* Map the Hardware and OT Control Module classes into columns with the updated transform map configuration
* Certified for Xanadu
#### Version 1.0.2 - February 2024
* Handling of guessed MAC addresses
* Support for importing control modules
* Troubleshooting capabilities within the SGC
* Support for the learning mode of sensors
* Filtering capabilities
* Several additional class mappings
* Minor updates to messages, guided setup, handing the mixed case of sensors, etc.
* Certified for Washington DC
#### Version 1.0.1 - August 2023
Integrate Microsoft Defender for IoT (Azure) with the ServiceNow Operational Technology Manager application to import devices, and sensor appliances.
| ---
title: Service Graph Connector for Microsoft Defender for IoT (Azure) release notes
description: Version history for the Service Graph Connector for Microsoft Defender
for IoT (Azure) (Azure) on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Service Graph Connector for Microsoft Defender for IoT (Azure) release notes
Version history for the Service Graph Connector for Microsoft Defender for IoT (Azure) (Azure) on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.3 - February 2025
No changes.
#### Version 2.0.1 - September 2024
* New:
+ Map the Hardware and OT Control Module classes into columns with the updated transform map configuration
+ Certified for Xanadu
#### Version 2.0.0 - August 2024
* Map the Hardware and OT Control Module classes into columns with the updated transform map configuration
* Certified for Xanadu
#### Version 1.0.2 - February 2024
* Handling of guessed MAC addresses
* Support for importing control modules
* Troubleshooting capabilities within the SGC
* Support for the learning mode of sensors
* Filtering capabilities
* Several additional class mappings
* Minor updates to messages, guided setup, handing the mixed case of sensors, etc.
* Certified for Washington DC
#### Version 1.0.1 - August 2023
Integrate Microsoft Defender for IoT (Azure) with the ServiceNow Operational Technology Manager application to import devices, and sensor appliances.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-on-premises.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-on-premises.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-on-premises.html | Service Graph Connector for Microsoft Defender for IoT (Azure) (On-premises Management Console) release notes | Version history for the Service Graph Connector for Microsoft Defender for IoT (Azure) (On-premises Management Console) application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-on-premises.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-service-graph-connector-ms-defender-iot-on-premises.html"><body id="store-rn-manufacturing-service-graph-connector-ms-defender-iot-on-premises"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-service-graph-connector-ms-defender-iot-on-premises" aria-labelledby="title_store-rn-manufacturing-service-graph-connector-ms-defender-iot-on-premises">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-service-graph-connector-ms-defender-iot-on-premises"><span class="ph">Service Graph Connector for Microsoft Defender for IoT (Azure)</span> (On-premises Management Console) release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector for Microsoft Defender for IoT (Azure)</span> (On-premises Management Console) application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-service-graph-connector-ms-defender-iot-on-premises__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d205969e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.1 - September 2024</dt>
<dd class="dd" id="store-rn-manufacturing-service-graph-connector-ms-defender-iot-on-premises__latest-store-rn-manufacturing-service-graph-connector-ms-defender-iot-on-premises">New: Certified for Xanadu.</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2024</dt>
<dd class="dd">Certified for Xanadu.</dd>
<dt class="dt dlterm">Version 1.0.4 - February 2024</dt>
<dd class="dd">Certified for Washington DC.</dd>
<dt class="dt dlterm">Version 1.0.3 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Certified for Vancouver</li>
<li class="li">ServiceNow Operational Technology (OT) Certified</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.2 - November 2022</dt>
<dd class="dd">
<p class="p">Integrate Microsoft Defender for IoT with the ServiceNow Operational Technology Manager application to import devices, connections and sensor appliances.</p>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Service Graph Connector for Microsoft Defender for IoT (Azure) (On-premises Management Console) release notes
Version history for the Service Graph Connector for Microsoft Defender for IoT (Azure) (On-premises Management Console) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - September 2024
New: Certified for Xanadu.
#### Version 2.0.0 - August 2024
Certified for Xanadu.
#### Version 1.0.4 - February 2024
Certified for Washington DC.
#### Version 1.0.3 - August 2023
* Certified for Vancouver
* ServiceNow Operational Technology (OT) Certified
#### Version 1.0.2 - November 2022
Integrate Microsoft Defender for IoT with the ServiceNow Operational Technology Manager application to import devices, connections and sensor appliances.
| ---
title: Service Graph Connector for Microsoft Defender for IoT (Azure) (On-premises
Management Console) release notes
description: Version history for the Service Graph Connector for Microsoft Defender
for IoT (Azure) (On-premises Management Console) application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Service Graph Connector for Microsoft Defender for IoT (Azure) (On-premises Management Console) release notes
Version history for the Service Graph Connector for Microsoft Defender for IoT (Azure) (On-premises Management Console) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - September 2024
New: Certified for Xanadu.
#### Version 2.0.0 - August 2024
Certified for Xanadu.
#### Version 1.0.4 - February 2024
Certified for Washington DC.
#### Version 1.0.3 - August 2023
* Certified for Vancouver
* ServiceNow Operational Technology (OT) Certified
#### Version 1.0.2 - November 2022
Integrate Microsoft Defender for IoT with the ServiceNow Operational Technology Manager application to import devices, connections and sensor appliances.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-vr-claroty-ctd.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-vr-claroty-ctd.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-vr-claroty-ctd.html | Vulnerability Response Integration with Claroty CTD release notes | Version history for Vulnerability Response Integration with Claroty CTD on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-vr-claroty-ctd.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-vr-claroty-ctd.html"><body id="store-rn-manufacturing-vr-claroty-ctd"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-vr-claroty-ctd" aria-labelledby="title_store-rn-manufacturing-vr-claroty-ctd">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-vr-claroty-ctd">Vulnerability Response Integration with Claroty CTD release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for Vulnerability Response Integration with Claroty CTD on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-vr-claroty-ctd__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d128024e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.4 - August 2025</dt>
<dd class="dd">Fixed in Zurich release: Updated with bug fixes</dd>
<dt class="dt dlterm">Version 2.0.3 - May 2025</dt>
<dd class="dd" id="store-rn-manufacturing-vr-claroty-ctd__latest-store-rn-manufacturing-vr-claroty-ctd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-manufacturing-vr-claroty-ctd__ul_lqw_lwt_bfc">
<li class="li">Support for Claroty CTD v5.1.</li>
<li class="li">New filter properties enable you to identify and import vulnerabilities according to your requirement.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-manufacturing-vr-claroty-ctd__ul_f1j_mwt_bfc">
<li class="li">With Claroty CTD v5.1 you can import unlimited numbers of Common Vulnerabilities and Exposures (CVEs).</li>
<li class="li">If you are using Claroty CTD v5.1, the Minimum CVSS Score field (available in v5.0 and earlier) is replaced with CVSS V3 Score.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.1 - November 2024</dt>
<dd class="dd">Fixed: Updated with various bug fixes.</dd>
<dt class="dt dlterm">Version 1.0.5 - February 2024</dt>
<dd class="dd">Certified for Washington DC.</dd>
<dt class="dt dlterm">Version 1.0.4 - October 2023</dt>
<dd class="dd">Refactored VIT import jobs to correctly handle closed VIT state (PRB1698775).</dd>
<dt class="dt dlterm">Version 1.0.3 - August 2023</dt>
<dd class="dd">
<p class="p">Import vulnerabilities from Claroty CTD into the ServiceNow Operational Technology Vulnerability Response application and take risk-based action with production process context.</p>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-vr-claroty-ctd.html\" id=\"bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-vr-claroty-ctd.html\"><body id=\"store-rn-manufacturing-vr-claroty-ctd\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-manufacturing-vr-claroty-ctd\" aria-labelledby=\"title_store-rn-manufacturing-vr-claroty-ctd\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-manufacturing-vr-claroty-ctd\">Vulnerability Response Integration with Claroty CTD release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for Vulnerability Response Integration with Claroty CTD on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-manufacturing-vr-claroty-ctd__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d128024e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.0.4 - August 2025</dt>\n <dd class=\"dd\">Fixed in Zurich release: Updated with bug fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.3 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-manufacturing-vr-claroty-ctd__latest-store-rn-manufacturing-vr-claroty-ctd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-manufacturing-vr-claroty-ctd__ul_lqw_lwt_bfc\">\n <li class=\"li\">Support for Claroty CTD v5.1.</li>\n <li class=\"li\">New filter properties enable you to identify and import vulnerabilities according to your requirement.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-manufacturing-vr-claroty-ctd__ul_f1j_mwt_bfc\">\n <li class=\"li\">With Claroty CTD v5.1 you can import unlimited numbers of Common Vulnerabilities and Exposures (CVEs).</li>\n <li class=\"li\">If you are using Claroty CTD v5.1, the Minimum CVSS Score field (available in v5.0 and earlier) is replaced with CVSS V3 Score.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - November 2024</dt>\n <dd class=\"dd\">Fixed: Updated with various bug fixes.</dd>\n \n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - February 2024</dt>\n <dd class=\"dd\">Certified for Washington DC.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - October 2023</dt>\n <dd class=\"dd\">Refactored VIT import jobs to correctly handle closed VIT state (PRB1698775).</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - August 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">Import vulnerabilities from Claroty CTD into the ServiceNow Operational Technology Vulnerability Response application and take risk-based action with production process context.</p>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Vulnerability Response Integration with Claroty CTD release notes
Version history for Vulnerability Response Integration with Claroty CTD on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.4 - August 2025
Fixed in Zurich release: Updated with bug fixes
#### Version 2.0.3 - May 2025
* New:
+ Support for Claroty CTD v5.1.
+ New filter properties enable you to identify and import vulnerabilities according to your requirement.
* Changed:
+ With Claroty CTD v5.1 you can import unlimited numbers of Common Vulnerabilities and Exposures (CVEs).
+ If you are using Claroty CTD v5.1, the Minimum CVSS Score field (available in v5.0 and earlier) is replaced with CVSS V3 Score.
#### Version 2.0.1 - November 2024
Fixed: Updated with various bug fixes.
#### Version 1.0.5 - February 2024
Certified for Washington DC.
#### Version 1.0.4 - October 2023
Refactored VIT import jobs to correctly handle closed VIT state (PRB1698775).
#### Version 1.0.3 - August 2023
Import vulnerabilities from Claroty CTD into the ServiceNow Operational Technology Vulnerability Response application and take risk-based action with production process context.
| ---
title: Vulnerability Response Integration with Claroty CTD release notes
description: Version history for Vulnerability Response Integration with Claroty CTD
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Vulnerability Response Integration with Claroty CTD release notes
Version history for Vulnerability Response Integration with Claroty CTD on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.4 - August 2025
Fixed in Zurich release: Updated with bug fixes
#### Version 2.0.3 - May 2025
* New:
+ Support for Claroty CTD v5.1.
+ New filter properties enable you to identify and import vulnerabilities according to your requirement.
* Changed:
+ With Claroty CTD v5.1 you can import unlimited numbers of Common Vulnerabilities and Exposures (CVEs).
+ If you are using Claroty CTD v5.1, the Minimum CVSS Score field (available in v5.0 and earlier) is replaced with CVSS V3 Score.
#### Version 2.0.1 - November 2024
Fixed: Updated with various bug fixes.
#### Version 1.0.5 - February 2024
Certified for Washington DC.
#### Version 1.0.4 - October 2023
Refactored VIT import jobs to correctly handle closed VIT state (PRB1698775).
#### Version 1.0.3 - August 2023
Import vulnerabilities from Claroty CTD into the ServiceNow Operational Technology Vulnerability Response application and take risk-based action with production process context.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-vr-ms-azure-defender-iot.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/manufacturing/store-rn-manufacturing-vr-ms-azure-defender-iot.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/manufacturing/store-rn-manufacturing-vr-ms-azure-defender-iot.html | Vulnerability Response Integration with Microsoft Defender for IoT (Azure) release notes | Version history for the Vulnerability Response Integration with Microsoft Azure Defender for IoT application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Operational Technology release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-vr-ms-azure-defender-iot.html" id="bundle:store-release-notes/enus/release-notes/store/manufacturing/store-rn-manufacturing-vr-ms-azure-defender-iot.html"><body id="store-rn-manufacturing-vr-ms-azure-defender-iot"><main role="main"><article role="article" class="dita" id="store-rn-manufacturing-vr-ms-azure-defender-iot" aria-labelledby="title_store-rn-manufacturing-vr-ms-azure-defender-iot">
<h1 class="title topictitle1" id="title_store-rn-manufacturing-vr-ms-azure-defender-iot">Vulnerability Response Integration with Microsoft Defender for IoT (Azure) release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Vulnerability Response Integration with Microsoft Azure Defender for IoT application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-manufacturing-vr-ms-azure-defender-iot__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d579130e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.3 - August 2025</dt>
<dd class="dd">Fixed in Zurich release: Updated with bug fixes</dd>
<dt class="dt dlterm">Version 2.0.1 - September 2024</dt>
<dd class="dd" id="store-rn-manufacturing-vr-ms-azure-defender-iot__latest-store-rn-manufacturing-vr-ms-azure-defender-iot">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Import CVEs associated with OT devices from Microsoft Defender for IoT (Azure) and create vulnerable items (VITs) to provide a single view of OT devices vulnerability data with production process context</li>
<li class="li">Run imports of vulnerabilities automatically on your own schedule</li>
<li class="li">Using assignment rules for VITs can be automatically routed for remediation to local site-based teams to take risk-based action</li>
<li class="li">Certified for Xanadu</li>
</ul>
</li>
<li class="li">Fixed: Reduced time for VIT import</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Import CVEs associated with OT devices from Microsoft Defender for IoT (Azure) and create vulnerable items (VITs) to provide a single view of OT devices vulnerability data with production process context</li>
<li class="li">Run imports of vulnerabilities automatically on your own schedule</li>
<li class="li">Using assignment rules for VITs can be automatically routed for remediation to local site-based teams to take risk-based action</li>
<li class="li">Certified for Xanadu</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.5 - February 2024</dt>
<dd class="dd">Certified for Washington DC.</dd>
<dt class="dt dlterm">Version 1.0.2 - August 2022</dt>
<dd class="dd">Import vulnerabilities from Microsoft Defender for IoT into the ServiceNow Operational Technology Vulnerability Response application, and take risk-based action with production process context.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Vulnerability Response Integration with Microsoft Defender for IoT (Azure) release notes
Version history for the Vulnerability Response Integration with Microsoft Azure Defender for IoT application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.3 - August 2025
Fixed in Zurich release: Updated with bug fixes
#### Version 2.0.1 - September 2024
* New:
+ Import CVEs associated with OT devices from Microsoft Defender for IoT (Azure) and create vulnerable items (VITs) to provide a single view of OT devices vulnerability data with production process context
+ Run imports of vulnerabilities automatically on your own schedule
+ Using assignment rules for VITs can be automatically routed for remediation to local site-based teams to take risk-based action
+ Certified for Xanadu
* Fixed: Reduced time for VIT import
#### Version 2.0.0 - August 2024
* Import CVEs associated with OT devices from Microsoft Defender for IoT (Azure) and create vulnerable items (VITs) to provide a single view of OT devices vulnerability data with production process context
* Run imports of vulnerabilities automatically on your own schedule
* Using assignment rules for VITs can be automatically routed for remediation to local site-based teams to take risk-based action
* Certified for Xanadu
#### Version 1.0.5 - February 2024
Certified for Washington DC.
#### Version 1.0.2 - August 2022
Import vulnerabilities from Microsoft Defender for IoT into the ServiceNow Operational Technology Vulnerability Response application, and take risk-based action with production process context.
| ---
title: Vulnerability Response Integration with Microsoft Defender for IoT (Azure)
release notes
description: Version history for the Vulnerability Response Integration with Microsoft
Azure Defender for IoT application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Operational Technology release notes
---
# Vulnerability Response Integration with Microsoft Defender for IoT (Azure) release notes
Version history for the Vulnerability Response Integration with Microsoft Azure Defender for IoT application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.3 - August 2025
Fixed in Zurich release: Updated with bug fixes
#### Version 2.0.1 - September 2024
* New:
+ Import CVEs associated with OT devices from Microsoft Defender for IoT (Azure) and create vulnerable items (VITs) to provide a single view of OT devices vulnerability data with production process context
+ Run imports of vulnerabilities automatically on your own schedule
+ Using assignment rules for VITs can be automatically routed for remediation to local site-based teams to take risk-based action
+ Certified for Xanadu
* Fixed: Reduced time for VIT import
#### Version 2.0.0 - August 2024
* Import CVEs associated with OT devices from Microsoft Defender for IoT (Azure) and create vulnerable items (VITs) to provide a single view of OT devices vulnerability data with production process context
* Run imports of vulnerabilities automatically on your own schedule
* Using assignment rules for VITs can be automatically routed for remediation to local site-based teams to take risk-based action
* Certified for Xanadu
#### Version 1.0.5 - February 2024
Certified for Washington DC.
#### Version 1.0.2 - August 2022
Import vulnerabilities from Microsoft Defender for IoT into the ServiceNow Operational Technology Vulnerability Response application, and take risk-based action with production process context.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-app-builder.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-app-builder.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-app-builder.html | Mobile App Builder release notes | Version history for the Mobile App Builder application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Mobile release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-app-builder.html" id="bundle:store-release-notes/enus/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-app-builder.html"><body id="store-rn-mobile-app-builder"><main role="main"><article role="article" class="dita" id="store-rn-mobile-app-builder" aria-labelledby="title_store-rn-mobile-app-builder">
<h1 class="title topictitle1" id="title_store-rn-mobile-app-builder"><span class="ph">Mobile App Builder</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Mobile App Builder</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-mobile-app-builder__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d484689e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 27.11.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Integrated Mobile App Builder into ServiceNow Developer Studio for a seamless development experience.</li>
<li class="li">Added support for Dark Theme and Mako Theme to improve visual customization.</li>
<li class="li">Extended Live Preview functionality to include: <ul class="ul">
<li class="li">Legacy Cards</li>
<li class="li">Chart Screens</li>
<li class="li">Launcher Screens</li>
</ul>
</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 26.10.0 - June 2025</dt>
<dd class="dd" id="store-rn-mobile-app-builder__latest-store-rn-mobile-app-builder">
<ul class="ul">
<li class="li">New: Web to Mobile AI Card Creation - Use Now Assist to create a new mobile card for use on a record screen created using the Web to Mobile functionality. Now Assist will automatically choose the optimal card template and
map the most relevant table fields from the selected web form view.</li>
<li class="li">Improvements: Web to Mobile - The card selection and preview screens in the Web to Mobile flow have been consolidated to create a more streamlined user experience. This allows for the ability to generate previews using the
different card options and jump back and forth between them to review.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.10.1 - May 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Web to Mobile AI Card Creation - Use Now Assist to create a new mobile card for use on a record screen created using the Web to Mobile functionality. Now Assist will automatically choose the optimal card template and
map the most relevant table fields from the selected web form view.</li>
<li class="li">Improvements: Web to Mobile - The card selection and preview screens in the Web to Mobile flow have been consolidated to create a more streamlined user experience. This allows for the ability to generate previews using the
different card options and jump back and forth between them to review.</li>
</ul></dd>
<dt class="dt dlterm">Version 25.9.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Live Mobile preview during configuration within Mobile App Builder.</li>
<li class="li">Ability to choose a web form and have the equivalent mobile record screen created automatically.</li>
<li class="li">Component recommendations extended to more record types.</li>
<li class="li">Support for mobile platform's new Yokohama features.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-mobile-app-builder__ul_tzk_1qg_zdc">
<li class="li">Improved translation performance by utilizing the latest JSON loader, resulting in faster and more efficient processing.</li>
<li class="li">Accessibility improvements.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 24.8.0 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Component recommendations by Now Assist, rather than a simple alphabetical list.</li>
<li class="li">Integration with Mobile Card Builder to create and select cards within Mobile App Builder.</li>
<li class="li">Expanded duplicate functionality for card templates, launcher screens, and functions.</li>
<li class="li">Streamlined creation of list screens with embedded record screens for a simplified user experience.</li>
</ul></li>
<li class="li">Fixed: Resolved issues to improve usability and performance. For example, improved page load times performance for the home page and ensured that deleting a record will also remove its related records.</li>
</ul></dd>
<dt class="dt dlterm">Version 23.7.0 - February 2024</dt>
<dd class="dd"><ul class="ul" id="store-rn-mobile-app-builder__ul_whk_1p4_21c">
<li class="li">New<ul class="ul" id="store-rn-mobile-app-builder__ul_fk5_y44_21c">
<li class="li">Support for allMobile PlatformWashington DCfeatures.</li>
<li class="li">Integration withMobile Publishingso that admins can see their custom branded apps within theMABUI.</li>
<li class="li">A push notification management category has been added to show which notifications are used for each mobile app.</li>
<li class="li">Automatic population of table fields in downstream records to streamline proper configuration.</li>
<li class="li">Expanded Mobile App Builder duplicate functionality, by including additional record types which you can copy.</li>
<li class="li">Ability to set criteria for UI rules within the condition builder UI, using the UI rule configuration panel.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-mobile-app-builder__ul_nhm_z44_21c">
<li class="li">Resolved issues to improve usability and performance. For example,improved page load times performance for the home page and categories, in addition to simplifying the configuration of input attributes and UI
rules.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 22.6.0 - August 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-mobile-app-builder__ul_x4y_hkt_hyb">
<li class="li">New:<ul class="ul" id="store-rn-mobile-app-builder__ul_jrz_3kt_hyb">
<li class="li">Vancouver feature parity with the Mobile Platform. Including full configuration support for the calendar screen changes.</li>
<li class="li">Ability to duplicate records in the Mobile App Builder, where you can reuse the copied parent and children records in the same or a different scope.</li>
<li class="li">Notification to users when the latest version of a mobile app is available on the ServiceNow Store.</li>
</ul></li>
<li class="li">Fixed: Resolved issues to improve customer experience, usability, and performance. For example, giving users more options to select from within table pickers and improved performance for choice lists.</li>
</ul></dd>
<dt class="dt dlterm">Version 21.5.0 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-mobile-app-builder__ul_icc_3s3_hxb">
<li class="li">Full feature parity with Mobile Platform - added support for new config panels like Parameterized Data Input form, Signature input, Barcode scanner, etc.</li>
<li class="li">Telemetry updates to gather new insights about usage metrics and how the customers are interacting with the application.</li>
<li class="li">Updated Mobile App Builder to use Next Experience branding colors and logos for specific UIelements.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-mobile-app-builder__ul_r43_3s3_hxb">
<li class="li">Resolved issues to improve customer experience, usability, and performance.</li>
<li class="li">Making the application more accessible by fixing a11y related issues.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 21.4.0 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Feature parity for all features up to the Tokyo release:<ul class="ul" id="store-rn-mobile-app-builder__ul_byt_yvw_hwb">
<li class="li">Added configuration support for mobile platform theming capabilities, to correspond with web-based UI theming.</li>
<li class="li">Ability to determine the family version of the instance at run time, thereby enabling only relevant table configurations.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-mobile-app-builder__ul_phg_zvw_hwb">
<li class="li">Resolved issues to improve customer experience, usability and performance.</li>
<li class="li">Making the application more accessible by fixing a11y related issues.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 21.3.3 - December 2022</dt>
<dd class="dd">Fixed: Addressed language translation issues which existed in Mobile App Builder and Mobile App Builder API.</dd>
<dt class="dt dlterm">Version 23.3.1 - August 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-mobile-app-builder__ul_e2g_4y1_h5b">
<li class="li">New: <ul class="ul" id="store-rn-mobile-app-builder__ul_f2g_4y1_h5b">
<li class="li">Full parity with all San Diego mobile platform features. Users can configure San Diego mobile features like: custom map screens, UI policies, universal linking, and push notifications.</li>
<li class="li">New Features: <ul class="ul" id="store-rn-mobile-app-builder__ul_g2g_4y1_h5b">
<li class="li">Launcher screen configurations <ul class="ul" id="store-rn-mobile-app-builder__ul_h2g_4y1_h5b">
<li class="li">Select card size</li>
<li class="li">Implement badge count</li>
</ul></li>
<li class="li">Screen configuration <ul class="ul" id="store-rn-mobile-app-builder__ul_i2g_4y1_h5b">
<li class="li">Custom map screen</li>
</ul></li>
<li class="li">Functions <ul class="ul" id="store-rn-mobile-app-builder__ul_j2g_4y1_h5b">
<li class="li">Support for grouped input</li>
<li class="li">Button attributes</li>
</ul></li>
<li class="li">Additional configurations <ul class="ul" id="store-rn-mobile-app-builder__ul_k2g_4y1_h5b">
<li class="li">Push applications</li>
<li class="li">Deep linking</li>
<li class="li">UI policies</li>
</ul></li>
</ul></li>
</ul></li>
<li class="li">Changed: <ul class="ul" id="store-rn-mobile-app-builder__ul_l2g_4y1_h5b">
<li class="li">Usability changes like using choice-list and icon pickers instead of text inputs and auto populating additional fields when configuring child records.</li>
<li class="li">Updated features: <ul class="ul" id="store-rn-mobile-app-builder__ul_m2g_4y1_h5b">
<li class="li">Launcher configuration</li>
<li class="li">Record section changes</li>
<li class="li">Icon section changes</li>
</ul></li>
<li class="li">Functions: <ul class="ul" id="store-rn-mobile-app-builder__ul_n2g_4y1_h5b">
<li class="li">Support for button attributes and grouped inputs</li>
<li class="li">New options for input form screen variables</li>
<li class="li">New options for emphasis colors on function instances</li>
</ul></li>
<li class="li">Additional configurations:<ul class="ul" id="store-rn-mobile-app-builder__ul_o2g_4y1_h5b">
<li class="li">Offline mode change</li>
</ul></li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-rn-mobile-app-builder__ul_p2g_4y1_h5b">
<li class="li">Resolved issues to improve customer experience and usability.</li>
<li class="li">Fixed a11y related issues to make the application more accessible.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 20.3.1 - June 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Rectified functional issues when deleting newly created records. The issues were primarily related to the handling of associated child records of deleted records.</li>
<li class="li">Improved handling of default values in Mobile App Builder. The default values are more aligned with the way they are handled in the ServiceNow platform.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 20.2.3 - April 2022</dt>
<dd class="dd">Fixed: UI changes were implemented to resolve performance issues in Mobile App Builder when rendering the <span class="ph">ServiceNow AI Platform</span> configuration tree with a large number of nodes. For example, the 'My Incidents' screen in ITSM app.</dd>
<dt class="dt dlterm">Version 20.2.2 - March 2022</dt>
<dd class="dd">Fixed: Resolved performance issues in the Mobile App Builder when rendering the <span class="ph">ServiceNow AI Platform</span> configuration tree with a large number of nodes. For example, the Work Order Task screen within the latest FSM app.</dd>
<dt class="dt dlterm">Version 20.2.1 - February 2022</dt>
<dd class="dd"><p class="p">Extends Mobile App Builder functionality enabling users to perform configurations for mobile features.</p>
<ul class="ul">
<li class="li">New: API layer changes to support configuration of following Mobile features: <ul class="ul">
<li class="li">Launcher configuration <ul class="ul">
<li class="li">Analytics (chart) section</li>
<li class="li">Content section</li>
<li class="li">Global search</li>
<li class="li">Media section</li>
</ul></li>
<li class="li">Screen configuration <ul class="ul">
<li class="li">Calendar</li>
<li class="li">Chart</li>
<li class="li">Map</li>
<li class="li">Sections</li>
</ul></li>
<li class="li">Other configurations <ul class="ul">
<li class="li">Analytics (dashboard) preview</li>
<li class="li">Item sorting on a list</li>
<li class="li">Dynamic screen names</li>
<li class="li">UI rules</li>
</ul></li>
</ul></li>
<li class="li">Fixed: Resolved issues to improve customer experience and usability.</li>
</ul></dd>
<dt class="dt dlterm">Version 20.1.0 - November 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-mobile-app-builder__ul_p5x_324_4rb">
<li class="li">New: Onboarding module - On-screen tour pop-overs to introduce new users to the product and new UI.</li>
<li class="li">Changed:<ul class="ul" id="store-rn-mobile-app-builder__ul_g1z_j24_4rb">
<li class="li">User Experience Analytics changes - To capture additional insights about user behavior.</li>
<li class="li">Now Platform configuration tree usability - Allows users to expand/collapse configuration tree nodes, in addition to performance improvements.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-mobile-app-builder__ul_xj3_l24_4rb">
<li class="li">API optimizations to improve performance by 5x for retrieving records in the table picker.</li>
<li class="li">Resolved issues to improve customer experience and usability.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 20.0.5 - September 2021</dt>
<dd class="dd">Mobile App Builder lets you rapidly build and configure ServiceNow iOS and Android mobile apps with a simplified interface, immersive previews, and powerful controls for your mobile workflows. Developers of all skill levels
can easily create business-critical and great looking apps. More experienced developers can take advantage of more sophisticated tooling to build advanced mobile apps or create reusable components for low-code developers.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-app-builder.html\" id=\"bundle:store-release-notes/enus/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-app-builder.html\"><body id=\"store-rn-mobile-app-builder\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-mobile-app-builder\" aria-labelledby=\"title_store-rn-mobile-app-builder\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-mobile-app-builder\"><span class=\"ph\">Mobile App Builder</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Mobile App Builder</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-mobile-app-builder__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d484689e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 27.11.0 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Integrated Mobile App Builder into ServiceNow Developer Studio for a seamless development experience.</li>\n <li class=\"li\">Added support for Dark Theme and Mako Theme to improve visual customization.</li>\n <li class=\"li\">Extended Live Preview functionality to include: <ul class=\"ul\">\n <li class=\"li\">Legacy Cards</li>\n <li class=\"li\">Chart Screens</li>\n <li class=\"li\">Launcher Screens</li>\n </ul>\n </li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.10.0 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-mobile-app-builder__latest-store-rn-mobile-app-builder\">\n <ul class=\"ul\">\n <li class=\"li\">New: Web to Mobile AI Card Creation - Use Now Assist to create a new mobile card for use on a record screen created using the Web to Mobile functionality. Now Assist will automatically choose the optimal card template and\n map the most relevant table fields from the selected web form view.</li>\n <li class=\"li\">Improvements: Web to Mobile - The card selection and preview screens in the Web to Mobile flow have been consolidated to create a more streamlined user experience. This allows for the ability to generate previews using the\n different card options and jump back and forth between them to review.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 27.10.1 - May 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Web to Mobile AI Card Creation - Use Now Assist to create a new mobile card for use on a record screen created using the Web to Mobile functionality. Now Assist will automatically choose the optimal card template and\n map the most relevant table fields from the selected web form view.</li>\n <li class=\"li\">Improvements: Web to Mobile - The card selection and preview screens in the Web to Mobile flow have been consolidated to create a more streamlined user experience. This allows for the ability to generate previews using the\n different card options and jump back and forth between them to review.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.9.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Live Mobile preview during configuration within Mobile App Builder.</li>\n <li class=\"li\">Ability to choose a web form and have the equivalent mobile record screen created automatically.</li>\n <li class=\"li\">Component recommendations extended to more record types.</li>\n <li class=\"li\">Support for mobile platform's new Yokohama features.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_tzk_1qg_zdc\">\n <li class=\"li\">Improved translation performance by utilizing the latest JSON loader, resulting in faster and more efficient processing.</li>\n <li class=\"li\">Accessibility improvements.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.8.0 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Component recommendations by Now Assist, rather than a simple alphabetical list.</li>\n <li class=\"li\">Integration with Mobile Card Builder to create and select cards within Mobile App Builder.</li>\n <li class=\"li\">Expanded duplicate functionality for card templates, launcher screens, and functions.</li>\n <li class=\"li\">Streamlined creation of list screens with embedded record screens for a simplified user experience.</li>\n </ul></li>\n <li class=\"li\">Fixed: Resolved issues to improve usability and performance. For example, improved page load times performance for the home page and ensured that deleting a record will also remove its related records.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 23.7.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_whk_1p4_21c\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_fk5_y44_21c\">\n <li class=\"li\">Support for allMobile PlatformWashington DCfeatures.</li>\n <li class=\"li\">Integration withMobile Publishingso that admins can see their custom branded apps within theMABUI.</li>\n <li class=\"li\">A push notification management category has been added to show which notifications are used for each mobile app.</li>\n <li class=\"li\">Automatic population of table fields in downstream records to streamline proper configuration.</li>\n <li class=\"li\">Expanded Mobile App Builder duplicate functionality, by including additional record types which you can copy.</li>\n <li class=\"li\">Ability to set criteria for UI rules within the condition builder UI, using the UI rule configuration panel.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_nhm_z44_21c\">\n <li class=\"li\">Resolved issues to improve usability and performance. For example,improved page load times performance for the home page and categories, in addition to simplifying the configuration of input attributes and UI\n rules.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.6.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_x4y_hkt_hyb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_jrz_3kt_hyb\">\n <li class=\"li\">Vancouver feature parity with the Mobile Platform. Including full configuration support for the calendar screen changes.</li>\n <li class=\"li\">Ability to duplicate records in the Mobile App Builder, where you can reuse the copied parent and children records in the same or a different scope.</li>\n <li class=\"li\">Notification to users when the latest version of a mobile app is available on the ServiceNow Store.</li>\n </ul></li>\n <li class=\"li\">Fixed: Resolved issues to improve customer experience, usability, and performance. For example, giving users more options to select from within table pickers and improved performance for choice lists.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 21.5.0 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_icc_3s3_hxb\">\n <li class=\"li\">Full feature parity with Mobile Platform - added support for new config panels like Parameterized Data Input form, Signature input, Barcode scanner, etc.</li>\n <li class=\"li\">Telemetry updates to gather new insights about usage metrics and how the customers are interacting with the application.</li>\n <li class=\"li\">Updated Mobile App Builder to use Next Experience branding colors and logos for specific UIelements.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_r43_3s3_hxb\">\n <li class=\"li\">Resolved issues to improve customer experience, usability, and performance.</li>\n <li class=\"li\">Making the application more accessible by fixing a11y related issues.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 21.4.0 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Feature parity for all features up to the Tokyo release:<ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_byt_yvw_hwb\">\n <li class=\"li\">Added configuration support for mobile platform theming capabilities, to correspond with web-based UI theming.</li>\n <li class=\"li\">Ability to determine the family version of the instance at run time, thereby enabling only relevant table configurations.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_phg_zvw_hwb\">\n <li class=\"li\">Resolved issues to improve customer experience, usability and performance.</li>\n <li class=\"li\">Making the application more accessible by fixing a11y related issues.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 21.3.3 - December 2022</dt>\n <dd class=\"dd\">Fixed: Addressed language translation issues which existed in Mobile App Builder and Mobile App Builder API.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.3.1 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_e2g_4y1_h5b\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_f2g_4y1_h5b\">\n <li class=\"li\">Full parity with all San Diego mobile platform features. Users can configure San Diego mobile features like: custom map screens, UI policies, universal linking, and push notifications.</li>\n <li class=\"li\">New Features: <ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_g2g_4y1_h5b\">\n <li class=\"li\">Launcher screen configurations <ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_h2g_4y1_h5b\">\n <li class=\"li\">Select card size</li>\n <li class=\"li\">Implement badge count</li>\n </ul></li>\n <li class=\"li\">Screen configuration <ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_i2g_4y1_h5b\">\n <li class=\"li\">Custom map screen</li>\n </ul></li>\n <li class=\"li\">Functions <ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_j2g_4y1_h5b\">\n <li class=\"li\">Support for grouped input</li>\n <li class=\"li\">Button attributes</li>\n </ul></li>\n <li class=\"li\">Additional configurations <ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_k2g_4y1_h5b\">\n <li class=\"li\">Push applications</li>\n <li class=\"li\">Deep linking</li>\n <li class=\"li\">UI policies</li>\n </ul></li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_l2g_4y1_h5b\">\n <li class=\"li\">Usability changes like using choice-list and icon pickers instead of text inputs and auto populating additional fields when configuring child records.</li>\n <li class=\"li\">Updated features: <ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_m2g_4y1_h5b\">\n <li class=\"li\">Launcher configuration</li>\n <li class=\"li\">Record section changes</li>\n <li class=\"li\">Icon section changes</li>\n </ul></li>\n <li class=\"li\">Functions: <ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_n2g_4y1_h5b\">\n <li class=\"li\">Support for button attributes and grouped inputs</li>\n <li class=\"li\">New options for input form screen variables</li>\n <li class=\"li\">New options for emphasis colors on function instances</li>\n </ul></li>\n <li class=\"li\">Additional configurations:<ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_o2g_4y1_h5b\">\n <li class=\"li\">Offline mode change</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_p2g_4y1_h5b\">\n <li class=\"li\">Resolved issues to improve customer experience and usability.</li>\n <li class=\"li\">Fixed a11y related issues to make the application more accessible.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.3.1 - June 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Rectified functional issues when deleting newly created records. The issues were primarily related to the handling of associated child records of deleted records.</li>\n <li class=\"li\">Improved handling of default values in Mobile App Builder. The default values are more aligned with the way they are handled in the ServiceNow platform.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.2.3 - April 2022</dt>\n <dd class=\"dd\">Fixed: UI changes were implemented to resolve performance issues in Mobile App Builder when rendering the <span class=\"ph\">ServiceNow AI Platform</span> configuration tree with a large number of nodes. For example, the 'My Incidents' screen in ITSM app.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.2.2 - March 2022</dt>\n <dd class=\"dd\">Fixed: Resolved performance issues in the Mobile App Builder when rendering the <span class=\"ph\">ServiceNow AI Platform</span> configuration tree with a large number of nodes. For example, the Work Order Task screen within the latest FSM app.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.2.1 - February 2022</dt>\n <dd class=\"dd\"><p class=\"p\">Extends Mobile App Builder functionality enabling users to perform configurations for mobile features.</p>\n <ul class=\"ul\">\n <li class=\"li\">New: API layer changes to support configuration of following Mobile features: <ul class=\"ul\">\n <li class=\"li\">Launcher configuration <ul class=\"ul\">\n <li class=\"li\">Analytics (chart) section</li>\n <li class=\"li\">Content section</li>\n <li class=\"li\">Global search</li>\n <li class=\"li\">Media section</li>\n </ul></li>\n <li class=\"li\">Screen configuration <ul class=\"ul\">\n <li class=\"li\">Calendar</li>\n <li class=\"li\">Chart</li>\n <li class=\"li\">Map</li>\n <li class=\"li\">Sections</li>\n </ul></li>\n <li class=\"li\">Other configurations <ul class=\"ul\">\n <li class=\"li\">Analytics (dashboard) preview</li>\n <li class=\"li\">Item sorting on a list</li>\n <li class=\"li\">Dynamic screen names</li>\n <li class=\"li\">UI rules</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed: Resolved issues to improve customer experience and usability.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.1.0 - November 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_p5x_324_4rb\">\n <li class=\"li\">New: Onboarding module - On-screen tour pop-overs to introduce new users to the product and new UI.</li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_g1z_j24_4rb\">\n <li class=\"li\">User Experience Analytics changes - To capture additional insights about user behavior.</li>\n <li class=\"li\">Now Platform configuration tree usability - Allows users to expand/collapse configuration tree nodes, in addition to performance improvements.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-mobile-app-builder__ul_xj3_l24_4rb\">\n <li class=\"li\">API optimizations to improve performance by 5x for retrieving records in the table picker.</li>\n <li class=\"li\">Resolved issues to improve customer experience and usability.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.0.5 - September 2021</dt>\n <dd class=\"dd\">Mobile App Builder lets you rapidly build and configure ServiceNow iOS and Android mobile apps with a simplified interface, immersive previews, and powerful controls for your mobile workflows. Developers of all skill levels\n can easily create business-critical and great looking apps. More experienced developers can take advantage of more sophisticated tooling to build advanced mobile apps or create reusable components for low-code developers.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Mobile App Builder release notes
Version history for the Mobile App Builder application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.11.0 - August 2025
* New:
+ Integrated Mobile App Builder into ServiceNow Developer Studio for a seamless development experience.
+ Added support for Dark Theme and Mako Theme to improve visual customization.
+ Extended Live Preview functionality to include:
- Legacy Cards
- Chart Screens
- Launcher Screens
#### Version 26.10.0 - June 2025
* New: Web to Mobile AI Card Creation - Use Now Assist to create a new mobile card for use on a record screen created using the Web to Mobile functionality. Now Assist will automatically choose the optimal card template and
map the most relevant table fields from the selected web form view.
* Improvements: Web to Mobile - The card selection and preview screens in the Web to Mobile flow have been consolidated to create a more streamlined user experience. This allows for the ability to generate previews using the
different card options and jump back and forth between them to review.
#### Version 27.10.1 - May 2025
* New: Web to Mobile AI Card Creation - Use Now Assist to create a new mobile card for use on a record screen created using the Web to Mobile functionality. Now Assist will automatically choose the optimal card template and
map the most relevant table fields from the selected web form view.
* Improvements: Web to Mobile - The card selection and preview screens in the Web to Mobile flow have been consolidated to create a more streamlined user experience. This allows for the ability to generate previews using the
different card options and jump back and forth between them to review.
#### Version 25.9.0 - February 2025
* New:
+ Live Mobile preview during configuration within Mobile App Builder.
+ Ability to choose a web form and have the equivalent mobile record screen created automatically.
+ Component recommendations extended to more record types.
+ Support for mobile platform's new Yokohama features.
* Fixed:
+ Improved translation performance by utilizing the latest JSON loader, resulting in faster and more efficient processing.
+ Accessibility improvements.
#### Version 24.8.0 - August 2024
* New:
+ Component recommendations by Now Assist, rather than a simple alphabetical list.
+ Integration with Mobile Card Builder to create and select cards within Mobile App Builder.
+ Expanded duplicate functionality for card templates, launcher screens, and functions.
+ Streamlined creation of list screens with embedded record screens for a simplified user experience.
* Fixed: Resolved issues to improve usability and performance. For example, improved page load times performance for the home page and ensured that deleting a record will also remove its related records.
#### Version 23.7.0 - February 2024
* New
+ Support for allMobile PlatformWashington DCfeatures.
+ Integration withMobile Publishingso that admins can see their custom branded apps within theMABUI.
+ A push notification management category has been added to show which notifications are used for each mobile app.
+ Automatic population of table fields in downstream records to streamline proper configuration.
+ Expanded Mobile App Builder duplicate functionality, by including additional record types which you can copy.
+ Ability to set criteria for UI rules within the condition builder UI, using the UI rule configuration panel.
* Fixed:
+ Resolved issues to improve usability and performance. For example,improved page load times performance for the home page and categories, in addition to simplifying the configuration of input attributes and UI
rules.
#### Version 22.6.0 - August 2023
* New:
+ Vancouver feature parity with the Mobile Platform. Including full configuration support for the calendar screen changes.
+ Ability to duplicate records in the Mobile App Builder, where you can reuse the copied parent and children records in the same or a different scope.
+ Notification to users when the latest version of a mobile app is available on the ServiceNow Store.
* Fixed: Resolved issues to improve customer experience, usability, and performance. For example, giving users more options to select from within table pickers and improved performance for choice lists.
#### Version 21.5.0 - May 2023
* New:
+ Full feature parity with Mobile Platform - added support for new config panels like Parameterized Data Input form, Signature input, Barcode scanner, etc.
+ Telemetry updates to gather new insights about usage metrics and how the customers are interacting with the application.
+ Updated Mobile App Builder to use Next Experience branding colors and logos for specific UIelements.
* Fixed:
+ Resolved issues to improve customer experience, usability, and performance.
+ Making the application more accessible by fixing a11y related issues.
#### Version 21.4.0 - February 2023
* New: Feature parity for all features up to the Tokyo release:
+ Added configuration support for mobile platform theming capabilities, to correspond with web-based UI theming.
+ Ability to determine the family version of the instance at run time, thereby enabling only relevant table configurations.
* Fixed:
+ Resolved issues to improve customer experience, usability and performance.
+ Making the application more accessible by fixing a11y related issues.
#### Version 21.3.3 - December 2022
Fixed: Addressed language translation issues which existed in Mobile App Builder and Mobile App Builder API.
#### Version 23.3.1 - August 2022
* New:
+ Full parity with all San Diego mobile platform features. Users can configure San Diego mobile features like: custom map screens, UI policies, universal linking, and push notifications.
+ New Features:
- Launcher screen configurations
* Select card size
* Implement badge count
- Screen configuration
* Custom map screen
- Functions
* Support for grouped input
* Button attributes
- Additional configurations
* Push applications
* Deep linking
* UI policies
* Changed:
+ Usability changes like using choice-list and icon pickers instead of text inputs and auto populating additional fields when configuring child records.
+ Updated features:
- Launcher configuration
- Record section changes
- Icon section changes
+ Functions:
- Support for button attributes and grouped inputs
- New options for input form screen variables
- New options for emphasis colors on function instances
+ Additional configurations:
- Offline mode change
* Fixed:
+ Resolved issues to improve customer experience and usability.
+ Fixed a11y related issues to make the application more accessible.
#### Version 20.3.1 - June 2022
* Fixed:
+ Rectified functional issues when deleting newly created records. The issues were primarily related to the handling of associated child records of deleted records.
+ Improved handling of default values in Mobile App Builder. The default values are more aligned with the way they are handled in the ServiceNow platform.
#### Version 20.2.3 - April 2022
Fixed: UI changes were implemented to resolve performance issues in Mobile App Builder when rendering the ServiceNow AI Platform configuration tree with a large number of nodes. For example, the 'My Incidents' screen in ITSM app.
#### Version 20.2.2 - March 2022
Fixed: Resolved performance issues in the Mobile App Builder when rendering the ServiceNow AI Platform configuration tree with a large number of nodes. For example, the Work Order Task screen within the latest FSM app.
#### Version 20.2.1 - February 2022
Extends Mobile App Builder functionality enabling users to perform configurations for mobile features.
* New: API layer changes to support configuration of following Mobile features:
+ Launcher configuration
- Analytics (chart) section
- Content section
- Global search
- Media section
+ Screen configuration
- Calendar
- Chart
- Map
- Sections
+ Other configurations
- Analytics (dashboard) preview
- Item sorting on a list
- Dynamic screen names
- UI rules
* Fixed: Resolved issues to improve customer experience and usability.
#### Version 20.1.0 - November 2021
* New: Onboarding module - On-screen tour pop-overs to introduce new users to the product and new UI.
* Changed:
+ User Experience Analytics changes - To capture additional insights about user behavior.
+ Now Platform configuration tree usability - Allows users to expand/collapse configuration tree nodes, in addition to performance improvements.
* Fixed:
+ API optimizations to improve performance by 5x for retrieving records in the table picker.
+ Resolved issues to improve customer experience and usability.
#### Version 20.0.5 - September 2021
Mobile App Builder lets you rapidly build and configure ServiceNow iOS and Android mobile apps with a simplified interface, immersive previews, and powerful controls for your mobile workflows. Developers of all skill levels
can easily create business-critical and great looking apps. More experienced developers can take advantage of more sophisticated tooling to build advanced mobile apps or create reusable components for low-code developers.
| ---
title: Mobile App Builder release notes
description: Version history for the Mobile App Builder application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Mobile release notes
---
# Mobile App Builder release notes
Version history for the Mobile App Builder application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.11.0 - August 2025
* New:
+ Integrated Mobile App Builder into ServiceNow Developer Studio for a seamless development experience.
+ Added support for Dark Theme and Mako Theme to improve visual customization.
+ Extended Live Preview functionality to include:
- Legacy Cards
- Chart Screens
- Launcher Screens
#### Version 26.10.0 - June 2025
* New: Web to Mobile AI Card Creation - Use Now Assist to create a new mobile card for use on a record screen created using the Web to Mobile functionality. Now Assist will automatically choose the optimal card template and
map the most relevant table fields from the selected web form view.
* Improvements: Web to Mobile - The card selection and preview screens in the Web to Mobile flow have been consolidated to create a more streamlined user experience. This allows for the ability to generate previews using the
different card options and jump back and forth between them to review.
#### Version 27.10.1 - May 2025
* New: Web to Mobile AI Card Creation - Use Now Assist to create a new mobile card for use on a record screen created using the Web to Mobile functionality. Now Assist will automatically choose the optimal card template and
map the most relevant table fields from the selected web form view.
* Improvements: Web to Mobile - The card selection and preview screens in the Web to Mobile flow have been consolidated to create a more streamlined user experience. This allows for the ability to generate previews using the
different card options and jump back and forth between them to review.
#### Version 25.9.0 - February 2025
* New:
+ Live Mobile preview during configuration within Mobile App Builder.
+ Ability to choose a web form and have the equivalent mobile record screen created automatically.
+ Component recommendations extended to more record types.
+ Support for mobile platform's new Yokohama features.
* Fixed:
+ Improved translation performance by utilizing the latest JSON loader, resulting in faster and more efficient processing.
+ Accessibility improvements.
#### Version 24.8.0 - August 2024
* New:
+ Component recommendations by Now Assist, rather than a simple alphabetical list.
+ Integration with Mobile Card Builder to create and select cards within Mobile App Builder.
+ Expanded duplicate functionality for card templates, launcher screens, and functions.
+ Streamlined creation of list screens with embedded record screens for a simplified user experience.
* Fixed: Resolved issues to improve usability and performance. For example, improved page load times performance for the home page and ensured that deleting a record will also remove its related records.
#### Version 23.7.0 - February 2024
* New
+ Support for allMobile PlatformWashington DCfeatures.
+ Integration withMobile Publishingso that admins can see their custom branded apps within theMABUI.
+ A push notification management category has been added to show which notifications are used for each mobile app.
+ Automatic population of table fields in downstream records to streamline proper configuration.
+ Expanded Mobile App Builder duplicate functionality, by including additional record types which you can copy.
+ Ability to set criteria for UI rules within the condition builder UI, using the UI rule configuration panel.
* Fixed:
+ Resolved issues to improve usability and performance. For example,improved page load times performance for the home page and categories, in addition to simplifying the configuration of input attributes and UI
rules.
#### Version 22.6.0 - August 2023
* New:
+ Vancouver feature parity with the Mobile Platform. Including full configuration support for the calendar screen changes.
+ Ability to duplicate records in the Mobile App Builder, where you can reuse the copied parent and children records in the same or a different scope.
+ Notification to users when the latest version of a mobile app is available on the ServiceNow Store.
* Fixed: Resolved issues to improve customer experience, usability, and performance. For example, giving users more options to select from within table pickers and improved performance for choice lists.
#### Version 21.5.0 - May 2023
* New:
+ Full feature parity with Mobile Platform - added support for new config panels like Parameterized Data Input form, Signature input, Barcode scanner, etc.
+ Telemetry updates to gather new insights about usage metrics and how the customers are interacting with the application.
+ Updated Mobile App Builder to use Next Experience branding colors and logos for specific UIelements.
* Fixed:
+ Resolved issues to improve customer experience, usability, and performance.
+ Making the application more accessible by fixing a11y related issues.
#### Version 21.4.0 - February 2023
* New: Feature parity for all features up to the Tokyo release:
+ Added configuration support for mobile platform theming capabilities, to correspond with web-based UI theming.
+ Ability to determine the family version of the instance at run time, thereby enabling only relevant table configurations.
* Fixed:
+ Resolved issues to improve customer experience, usability and performance.
+ Making the application more accessible by fixing a11y related issues.
#### Version 21.3.3 - December 2022
Fixed: Addressed language translation issues which existed in Mobile App Builder and Mobile App Builder API.
#### Version 23.3.1 - August 2022
* New:
+ Full parity with all San Diego mobile platform features. Users can configure San Diego mobile features like: custom map screens, UI policies, universal linking, and push notifications.
+ New Features:
- Launcher screen configurations
* Select card size
* Implement badge count
- Screen configuration
* Custom map screen
- Functions
* Support for grouped input
* Button attributes
- Additional configurations
* Push applications
* Deep linking
* UI policies
* Changed:
+ Usability changes like using choice-list and icon pickers instead of text inputs and auto populating additional fields when configuring child records.
+ Updated features:
- Launcher configuration
- Record section changes
- Icon section changes
+ Functions:
- Support for button attributes and grouped inputs
- New options for input form screen variables
- New options for emphasis colors on function instances
+ Additional configurations:
- Offline mode change
* Fixed:
+ Resolved issues to improve customer experience and usability.
+ Fixed a11y related issues to make the application more accessible.
#### Version 20.3.1 - June 2022
* Fixed:
+ Rectified functional issues when deleting newly created records. The issues were primarily related to the handling of associated child records of deleted records.
+ Improved handling of default values in Mobile App Builder. The default values are more aligned with the way they are handled in the ServiceNow platform.
#### Version 20.2.3 - April 2022
Fixed: UI changes were implemented to resolve performance issues in Mobile App Builder when rendering the ServiceNow AI Platform configuration tree with a large number of nodes. For example, the 'My Incidents' screen in ITSM app.
#### Version 20.2.2 - March 2022
Fixed: Resolved performance issues in the Mobile App Builder when rendering the ServiceNow AI Platform configuration tree with a large number of nodes. For example, the Work Order Task screen within the latest FSM app.
#### Version 20.2.1 - February 2022
Extends Mobile App Builder functionality enabling users to perform configurations for mobile features.
* New: API layer changes to support configuration of following Mobile features:
+ Launcher configuration
- Analytics (chart) section
- Content section
- Global search
- Media section
+ Screen configuration
- Calendar
- Chart
- Map
- Sections
+ Other configurations
- Analytics (dashboard) preview
- Item sorting on a list
- Dynamic screen names
- UI rules
* Fixed: Resolved issues to improve customer experience and usability.
#### Version 20.1.0 - November 2021
* New: Onboarding module - On-screen tour pop-overs to introduce new users to the product and new UI.
* Changed:
+ User Experience Analytics changes - To capture additional insights about user behavior.
+ Now Platform configuration tree usability - Allows users to expand/collapse configuration tree nodes, in addition to performance improvements.
* Fixed:
+ API optimizations to improve performance by 5x for retrieving records in the table picker.
+ Resolved issues to improve customer experience and usability.
#### Version 20.0.5 - September 2021
Mobile App Builder lets you rapidly build and configure ServiceNow iOS and Android mobile apps with a simplified interface, immersive previews, and powerful controls for your mobile workflows. Developers of all skill levels
can easily create business-critical and great looking apps. More experienced developers can take advantage of more sophisticated tooling to build advanced mobile apps or create reusable components for low-code developers.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-card-builder.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-card-builder.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-card-builder.html | Mobile Card Builder release notes | Version history for the Mobile Card Builder on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Mobile release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-card-builder.html" id="bundle:store-release-notes/enus/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-card-builder.html"><body id="store-rn-mobile-card-builder"><main role="main"><article role="article" class="dita" id="store-rn-mobile-card-builder" aria-labelledby="title_store-rn-mobile-card-builder">
<h1 class="title topictitle1" id="title_store-rn-mobile-card-builder">Mobile Card Builder release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Mobile Card Builder on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-mobile-card-builder__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d274565e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 26.12.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Integrated Mobile App Builder into ServiceNow Developer Studio for a seamless development experience.</li>
<li class="li">Added support for Dark Theme and Mako Theme to improve visual customization.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 26.11.2 - June 2025</dt>
<dd class="dd" id="store-rn-mobile-card-builder__latest-store-rn-mobile-card-builder">Fixed: Added the missing IDs to display the correct icons.</dd>
<dt class="dt dlterm">Version 26.11.0 - February 2025</dt>
<dd class="dd">Fixed: Accessibility audit bugs.</dd>
<dt class="dt dlterm">Version 25.10.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Predefined system button type support for button configuration.</li>
<li class="li">Fixed: Added missing style variables to improve consistency and visual coherence across components.</li>
</ul></dd>
<dt class="dt dlterm">Version 24.9.1 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Create a card from scratch in Mobile Card Builder.</li>
<li class="li">Open Mobile Card Builder within the same browser tab as Mobile App Builder to streamline transitions between the tools.</li>
</ul>
</li>
<li class="li">Fixed: Resolved issues to improve usability, and performance.</li>
</ul></dd>
<dt class="dt dlterm">Version 24.8.3 - February 2024</dt>
<dd class="dd">Fixed: UX quality improvements to ensure compatibility with the Washington release.</dd>
<dt class="dt dlterm">Version 24.8.2 - January 2024</dt>
<dd class="dd">Updated instance security.</dd>
<dt class="dt dlterm">Version 24.8.0 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-mobile-card-builder__ul_on3_yfg_2zb">
<li class="li">Updated user experience with the inclusion of the following changes: <ul class="ul" id="store-rn-mobile-card-builder__ul_f43_yfg_2zb">
<li class="li">Implementation of a feature to notify users when a new version of Mobile Card Builder is ready for installation.</li>
<li class="li">Improvement of the preview capability due to the inclusion of color variables.</li>
<li class="li">Added more options to text and button element typography styles.</li>
</ul></li>
<li class="li">Ability to create an alternative text screen reader label for buttons labelled as icon only.</li>
</ul></li>
<li class="li">Fixed: Resolved issues to improve customer experience, usability and performance.</li>
</ul></dd>
<dt class="dt dlterm">Version 23.7.1 - August 2023</dt>
<dd class="dd">Fixed: Removed dependency on the plugins that are not used in Mobile Card Builder.</dd>
<dt class="dt dlterm">Version 23.7.0 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-mobile-card-builder__ul_bpb_ws3_hxb">
<li class="li">Changes to UI Rule configuration -Timeago formatting customizations &Condition builder support for consuming card fields & mobile scratchpad script</li>
<li class="li">Updated Mobile Card Builder to use Next Experience branding colors and logos.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-mobile-card-builder__ul_a1f_ws3_hxb">
<li class="li">Resolved issues to improve customer experience, usability, and performance.</li>
<li class="li">Making the application more accessible by fixing a11y related issues.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 21.6.1 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Improved open screen previews, which are more representative of the type of cards that users view on their mobile device.</li>
<li class="li">A built-in condition builder to assist with UI rule configuration, enabling users to visually create conditions without the need to define and manually enter condition strings.</li>
<li class="li">Added support for the following UI rule options: <ul class="ul">
<li class="li">Display the date as a time period. For example, 2 hours ago and 3 weeksago.</li>
<li class="li">Display of a text decorator, which is an icon that can be added next to text to emphasize thelabel.</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Resolved issues to improve customer experience, usability and performance.</li>
<li class="li">Making the application more accessible by fixing a11y related issues.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 21.5.0 - August 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-mobile-card-builder__ul_nxs_by1_h5b">
<li class="li">Support Next Experience and UX refresh design features, including:<ul class="ul" id="store-rn-mobile-card-builder__ul_xpr_dy1_h5b">
<li class="li">Typography</li>
<li class="li">Adding icon video elements to cards</li>
</ul></li>
<li class="li">Updated MCB elements to support following features:<ul class="ul" id="store-rn-mobile-card-builder__ul_bh2_gy1_h5b">
<li class="li">Ability to add image as a background for a container.</li>
<li class="li">Updated color picker for new theme colors.</li>
<li class="li">Theme colors on buttons.</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-mobile-card-builder__ul_ibb_jy1_h5b">
<li class="li">Resolved issues to improve customer experience usability.</li>
<li class="li">Fixed a11y related issues to make the application more accessible.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 21.4.0 - May 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: Upgraded to use the latest version of Now Design System (NDS) UI components.</li>
<li class="li">Fixed: Resolved usability, accessibility and performance issues in Mobile Card Builder</li>
</ul></dd>
<dt class="dt dlterm">Version 19.3.3 - February 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Added support to configure UI rules and UI rule actions.</li>
<li class="li">Changed: Updated error handling to bubble up and display meaningful error messages to users.</li>
<li class="li">Fixed: Resolved issues to improve customer experience and usability.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - July 2021</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.1.1 - March 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-mobile-card-builder__ul_ow1_w3j_3qb">
<li class="li">New: <ul class="ul" id="store-rn-mobile-card-builder__ul_pw1_w3j_3qb">
<li class="li">Support for Card Action functionality</li>
<li class="li">Accessibility updates</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.6 - January 2021</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul" id="store-rn-mobile-card-builder__ul_d5p_fqf_h4b">
<li class="li">Create and edit templates for use on mobile cards</li>
<li class="li">Choose/change the template used on a mobile card</li>
<li class="li">Choose the data you want to see on your mobile card</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-card-builder.html\" id=\"bundle:store-release-notes/enus/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-card-builder.html\"><body id=\"store-rn-mobile-card-builder\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-mobile-card-builder\" aria-labelledby=\"title_store-rn-mobile-card-builder\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-mobile-card-builder\">Mobile Card Builder release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Mobile Card Builder on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-mobile-card-builder__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d274565e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 26.12.0 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Integrated Mobile App Builder into ServiceNow Developer Studio for a seamless development experience.</li>\n <li class=\"li\">Added support for Dark Theme and Mako Theme to improve visual customization.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.11.2 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-mobile-card-builder__latest-store-rn-mobile-card-builder\">Fixed: Added the missing IDs to display the correct icons.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.11.0 - February 2025</dt>\n <dd class=\"dd\">Fixed: Accessibility audit bugs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.10.0 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Predefined system button type support for button configuration.</li>\n <li class=\"li\">Fixed: Added missing style variables to improve consistency and visual coherence across components.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.9.1 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Create a card from scratch in Mobile Card Builder.</li>\n <li class=\"li\">Open Mobile Card Builder within the same browser tab as Mobile App Builder to streamline transitions between the tools.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: Resolved issues to improve usability, and performance.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.8.3 - February 2024</dt>\n <dd class=\"dd\">Fixed: UX quality improvements to ensure compatibility with the Washington release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.8.2 - January 2024</dt>\n <dd class=\"dd\">Updated instance security.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.8.0 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-mobile-card-builder__ul_on3_yfg_2zb\">\n <li class=\"li\">Updated user experience with the inclusion of the following changes: <ul class=\"ul\" id=\"store-rn-mobile-card-builder__ul_f43_yfg_2zb\">\n <li class=\"li\">Implementation of a feature to notify users when a new version of Mobile Card Builder is ready for installation.</li>\n <li class=\"li\">Improvement of the preview capability due to the inclusion of color variables.</li>\n <li class=\"li\">Added more options to text and button element typography styles.</li>\n </ul></li>\n <li class=\"li\">Ability to create an alternative text screen reader label for buttons labelled as icon only.</li>\n </ul></li>\n <li class=\"li\">Fixed: Resolved issues to improve customer experience, usability and performance.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 23.7.1 - August 2023</dt>\n <dd class=\"dd\">Fixed: Removed dependency on the plugins that are not used in Mobile Card Builder.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.7.0 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-mobile-card-builder__ul_bpb_ws3_hxb\">\n <li class=\"li\">Changes to UI Rule configuration -Timeago formatting customizations &Condition builder support for consuming card fields & mobile scratchpad script</li>\n <li class=\"li\">Updated Mobile Card Builder to use Next Experience branding colors and logos.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-mobile-card-builder__ul_a1f_ws3_hxb\">\n <li class=\"li\">Resolved issues to improve customer experience, usability, and performance.</li>\n <li class=\"li\">Making the application more accessible by fixing a11y related issues.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 21.6.1 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Improved open screen previews, which are more representative of the type of cards that users view on their mobile device.</li>\n <li class=\"li\">A built-in condition builder to assist with UI rule configuration, enabling users to visually create conditions without the need to define and manually enter condition strings.</li>\n <li class=\"li\">Added support for the following UI rule options: <ul class=\"ul\">\n <li class=\"li\">Display the date as a time period. For example, 2 hours ago and 3 weeksago.</li>\n <li class=\"li\">Display of a text decorator, which is an icon that can be added next to text to emphasize thelabel.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Resolved issues to improve customer experience, usability and performance.</li>\n <li class=\"li\">Making the application more accessible by fixing a11y related issues.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 21.5.0 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-mobile-card-builder__ul_nxs_by1_h5b\">\n <li class=\"li\">Support Next Experience and UX refresh design features, including:<ul class=\"ul\" id=\"store-rn-mobile-card-builder__ul_xpr_dy1_h5b\">\n <li class=\"li\">Typography</li>\n <li class=\"li\">Adding icon video elements to cards</li>\n </ul></li>\n <li class=\"li\">Updated MCB elements to support following features:<ul class=\"ul\" id=\"store-rn-mobile-card-builder__ul_bh2_gy1_h5b\">\n <li class=\"li\">Ability to add image as a background for a container.</li>\n <li class=\"li\">Updated color picker for new theme colors.</li>\n <li class=\"li\">Theme colors on buttons.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-mobile-card-builder__ul_ibb_jy1_h5b\">\n <li class=\"li\">Resolved issues to improve customer experience usability.</li>\n <li class=\"li\">Fixed a11y related issues to make the application more accessible.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 21.4.0 - May 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed: Upgraded to use the latest version of Now Design System (NDS) UI components.</li>\n <li class=\"li\">Fixed: Resolved usability, accessibility and performance issues in Mobile Card Builder</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.3.3 - February 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Added support to configure UI rules and UI rule actions.</li>\n <li class=\"li\">Changed: Updated error handling to bubble up and display meaningful error messages to users.</li>\n <li class=\"li\">Fixed: Resolved issues to improve customer experience and usability.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - July 2021</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - March 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-mobile-card-builder__ul_ow1_w3j_3qb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-mobile-card-builder__ul_pw1_w3j_3qb\">\n <li class=\"li\">Support for Card Action functionality</li>\n <li class=\"li\">Accessibility updates</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - January 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-mobile-card-builder__ul_d5p_fqf_h4b\">\n <li class=\"li\">Create and edit templates for use on mobile cards</li>\n <li class=\"li\">Choose/change the template used on a mobile card</li>\n <li class=\"li\">Choose the data you want to see on your mobile card</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Mobile Card Builder release notes
Version history for the Mobile Card Builder on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 26.12.0 - August 2025
* New:
+ Integrated Mobile App Builder into ServiceNow Developer Studio for a seamless development experience.
+ Added support for Dark Theme and Mako Theme to improve visual customization.
#### Version 26.11.2 - June 2025
Fixed: Added the missing IDs to display the correct icons.
#### Version 26.11.0 - February 2025
Fixed: Accessibility audit bugs.
#### Version 25.10.0 - November 2024
* New: Predefined system button type support for button configuration.
* Fixed: Added missing style variables to improve consistency and visual coherence across components.
#### Version 24.9.1 - August 2024
* New:
+ Create a card from scratch in Mobile Card Builder.
+ Open Mobile Card Builder within the same browser tab as Mobile App Builder to streamline transitions between the tools.
* Fixed: Resolved issues to improve usability, and performance.
#### Version 24.8.3 - February 2024
Fixed: UX quality improvements to ensure compatibility with the Washington release.
#### Version 24.8.2 - January 2024
Updated instance security.
#### Version 24.8.0 - November 2023
* New:
+ Updated user experience with the inclusion of the following changes:
- Implementation of a feature to notify users when a new version of Mobile Card Builder is ready for installation.
- Improvement of the preview capability due to the inclusion of color variables.
- Added more options to text and button element typography styles.
+ Ability to create an alternative text screen reader label for buttons labelled as icon only.
* Fixed: Resolved issues to improve customer experience, usability and performance.
#### Version 23.7.1 - August 2023
Fixed: Removed dependency on the plugins that are not used in Mobile Card Builder.
#### Version 23.7.0 - May 2023
* New:
+ Changes to UI Rule configuration -Timeago formatting customizations &Condition builder support for consuming card fields & mobile scratchpad script
+ Updated Mobile Card Builder to use Next Experience branding colors and logos.
* Fixed:
+ Resolved issues to improve customer experience, usability, and performance.
+ Making the application more accessible by fixing a11y related issues.
#### Version 21.6.1 - February 2023
* New:
+ Improved open screen previews, which are more representative of the type of cards that users view on their mobile device.
+ A built-in condition builder to assist with UI rule configuration, enabling users to visually create conditions without the need to define and manually enter condition strings.
+ Added support for the following UI rule options:
- Display the date as a time period. For example, 2 hours ago and 3 weeksago.
- Display of a text decorator, which is an icon that can be added next to text to emphasize thelabel.
* Fixed:
+ Resolved issues to improve customer experience, usability and performance.
+ Making the application more accessible by fixing a11y related issues.
#### Version 21.5.0 - August 2022
* Changed:
+ Support Next Experience and UX refresh design features, including:
- Typography
- Adding icon video elements to cards
+ Updated MCB elements to support following features:
- Ability to add image as a background for a container.
- Updated color picker for new theme colors.
- Theme colors on buttons.
* Fixed:
+ Resolved issues to improve customer experience usability.
+ Fixed a11y related issues to make the application more accessible.
#### Version 21.4.0 - May 2022
* Changed: Upgraded to use the latest version of Now Design System (NDS) UI components.
* Fixed: Resolved usability, accessibility and performance issues in Mobile Card Builder
#### Version 19.3.3 - February 2022
* New: Added support to configure UI rules and UI rule actions.
* Changed: Updated error handling to bubble up and display meaningful error messages to users.
* Fixed: Resolved issues to improve customer experience and usability.
#### Version 1.2.0 - July 2021
Minor fixes.
#### Version 1.1.1 - March 2021
* New:
+ Support for Card Action functionality
+ Accessibility updates
#### Version 1.0.6 - January 2021
* New:
+ Create and edit templates for use on mobile cards
+ Choose/change the template used on a mobile card
+ Choose the data you want to see on your mobile card
| ---
title: Mobile Card Builder release notes
description: Version history for the Mobile Card Builder on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Mobile release notes
---
# Mobile Card Builder release notes
Version history for the Mobile Card Builder on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 26.12.0 - August 2025
* New:
+ Integrated Mobile App Builder into ServiceNow Developer Studio for a seamless development experience.
+ Added support for Dark Theme and Mako Theme to improve visual customization.
#### Version 26.11.2 - June 2025
Fixed: Added the missing IDs to display the correct icons.
#### Version 26.11.0 - February 2025
Fixed: Accessibility audit bugs.
#### Version 25.10.0 - November 2024
* New: Predefined system button type support for button configuration.
* Fixed: Added missing style variables to improve consistency and visual coherence across components.
#### Version 24.9.1 - August 2024
* New:
+ Create a card from scratch in Mobile Card Builder.
+ Open Mobile Card Builder within the same browser tab as Mobile App Builder to streamline transitions between the tools.
* Fixed: Resolved issues to improve usability, and performance.
#### Version 24.8.3 - February 2024
Fixed: UX quality improvements to ensure compatibility with the Washington release.
#### Version 24.8.2 - January 2024
Updated instance security.
#### Version 24.8.0 - November 2023
* New:
+ Updated user experience with the inclusion of the following changes:
- Implementation of a feature to notify users when a new version of Mobile Card Builder is ready for installation.
- Improvement of the preview capability due to the inclusion of color variables.
- Added more options to text and button element typography styles.
+ Ability to create an alternative text screen reader label for buttons labelled as icon only.
* Fixed: Resolved issues to improve customer experience, usability and performance.
#### Version 23.7.1 - August 2023
Fixed: Removed dependency on the plugins that are not used in Mobile Card Builder.
#### Version 23.7.0 - May 2023
* New:
+ Changes to UI Rule configuration -Timeago formatting customizations &Condition builder support for consuming card fields & mobile scratchpad script
+ Updated Mobile Card Builder to use Next Experience branding colors and logos.
* Fixed:
+ Resolved issues to improve customer experience, usability, and performance.
+ Making the application more accessible by fixing a11y related issues.
#### Version 21.6.1 - February 2023
* New:
+ Improved open screen previews, which are more representative of the type of cards that users view on their mobile device.
+ A built-in condition builder to assist with UI rule configuration, enabling users to visually create conditions without the need to define and manually enter condition strings.
+ Added support for the following UI rule options:
- Display the date as a time period. For example, 2 hours ago and 3 weeksago.
- Display of a text decorator, which is an icon that can be added next to text to emphasize thelabel.
* Fixed:
+ Resolved issues to improve customer experience, usability and performance.
+ Making the application more accessible by fixing a11y related issues.
#### Version 21.5.0 - August 2022
* Changed:
+ Support Next Experience and UX refresh design features, including:
- Typography
- Adding icon video elements to cards
+ Updated MCB elements to support following features:
- Ability to add image as a background for a container.
- Updated color picker for new theme colors.
- Theme colors on buttons.
* Fixed:
+ Resolved issues to improve customer experience usability.
+ Fixed a11y related issues to make the application more accessible.
#### Version 21.4.0 - May 2022
* Changed: Upgraded to use the latest version of Now Design System (NDS) UI components.
* Fixed: Resolved usability, accessibility and performance issues in Mobile Card Builder
#### Version 19.3.3 - February 2022
* New: Added support to configure UI rules and UI rule actions.
* Changed: Updated error handling to bubble up and display meaningful error messages to users.
* Fixed: Resolved issues to improve customer experience and usability.
#### Version 1.2.0 - July 2021
Minor fixes.
#### Version 1.1.1 - March 2021
* New:
+ Support for Card Action functionality
+ Accessibility updates
#### Version 1.0.6 - January 2021
* New:
+ Create and edit templates for use on mobile cards
+ Choose/change the template used on a mobile card
+ Choose the data you want to see on your mobile card
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-highlight.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-highlight.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-highlight.html | ServiceNow Store - Mobile release notes | The ServiceNow Store contains Mobile products. | [] | [
"ServiceNow Store release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-highlight.html" id="bundle:store-release-notes/enus/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-highlight.html"><body id="store-rn-mobile-highlight"><main role="main"><article role="article" class="dita" id="store-rn-mobile-highlight" aria-labelledby="title_store-rn-mobile-highlight">
<h1 class="title topictitle1" id="title_store-rn-mobile-highlight"><span class="ph">ServiceNow Store</span> - Mobile release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains Mobile products.</p>
<section class="section" id="store-rn-mobile-highlight__section_vn5_1cb_lhb">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-app-builder.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-app-builder.html">Mobile App Builder release notes</a><p class="shortdesc">Version history for the <span class="ph">Mobile App Builder</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-card-builder.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-card-builder.html">Mobile Card Builder release notes</a><p class="shortdesc">Version history for the Mobile Card Builder on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-publishing.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-publishing.html">Mobile Publishing release notes</a><p class="shortdesc">Version history for the Mobile Publishing on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-sdk.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-sdk.html">Mobile SDK release notes</a><p class="shortdesc">Version history for the Mobile SDK application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-sdk-libraries-android.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-sdk-libraries-android.html">Mobile SDK Libraries - Android release notes</a><p class="shortdesc">Version history for the Mobile SDK Libraries - Android application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-sdk-libraries-ios.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-sdk-libraries-ios.html">Mobile SDK Libraries - iOS release notes</a><p class="shortdesc">Version history for the Mobile SDK Libraries - iOS application on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-highlight.html\" id=\"bundle:store-release-notes/enus/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-highlight.html\"><body id=\"store-rn-mobile-highlight\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-mobile-highlight\" aria-labelledby=\"title_store-rn-mobile-highlight\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-mobile-highlight\"><span class=\"ph\">ServiceNow Store</span> - Mobile release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">The <span class=\"ph\">ServiceNow Store</span> contains Mobile products.</p>\n <section class=\"section\" id=\"store-rn-mobile-highlight__section_vn5_1cb_lhb\">\n <span class=\"ph\">Visit the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-app-builder.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-app-builder.html\">Mobile App Builder release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Mobile App Builder</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-card-builder.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-card-builder.html\">Mobile Card Builder release notes</a><p class=\"shortdesc\">Version history for the Mobile Card Builder on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-publishing.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-publishing.html\">Mobile Publishing release notes</a><p class=\"shortdesc\">Version history for the Mobile Publishing on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-sdk.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-sdk.html\">Mobile SDK release notes</a><p class=\"shortdesc\">Version history for the Mobile SDK application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-sdk-libraries-android.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-sdk-libraries-android.html\">Mobile SDK Libraries - Android release notes</a><p class=\"shortdesc\">Version history for the Mobile SDK Libraries - Android application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-sdk-libraries-ios.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/mobile-configuraiton-and-navigation/store-rn-mobile-sdk-libraries-ios.html\">Mobile SDK Libraries - iOS release notes</a><p class=\"shortdesc\">Version history for the Mobile SDK Libraries - iOS application on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # ServiceNow Store - Mobile release notes
The ServiceNow Store contains Mobile products.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| ---
title: ServiceNow Store - Mobile release notes
description: The ServiceNow Store contains Mobile products.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
---
# ServiceNow Store - Mobile release notes
The ServiceNow Store contains Mobile products.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
|
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