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https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-enterprise-model-asset-classes.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-enterprise-model-asset-classes.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-enterprise-model-asset-classes.html | Enterprise Model and Asset Classes release notes | Version history for the ITAM Enterprise and Asset Classes application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-enterprise-model-asset-classes.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-enterprise-model-asset-classes.html"><body id="store-rn-itam-enterprise-model-asset-classes"><main role="main"><article role="article" class="dita" id="store-rn-itam-enterprise-model-asset-classes" aria-labelledby="title_store-rn-itam-enterprise-model-asset-classes">
<h1 class="title topictitle1" id="title_store-rn-itam-enterprise-model-asset-classes">Enterprise Model and Asset Classes release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITAM Enterprise and Asset Classes application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-enterprise-model-asset-classes__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d622882e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.1 - September 2022</dt>
<dd class="dd" id="store-rn-itam-enterprise-model-asset-classes__latest-store-rn-itam-enterprise-model-asset-classes">App name was updated from
Enterprise Model and Asset Classes to Expanded Model and Asset Classes</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2022</dt>
<dd class="dd">The Enterprise Model and
Asset Classes app is the single source for all new, out-of-the-box, Enterprise model
classes, asset classes, and model categories defined by ServiceNow. This app requires
the installation of the Asset Management plugin (com.snc.asset_management).</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Enterprise Model and Asset Classes release notes
Version history for the ITAM Enterprise and Asset Classes application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - September 2022
App name was updated from
Enterprise Model and Asset Classes to Expanded Model and Asset Classes
#### Version 1.0.0 - August 2022
The Enterprise Model and
Asset Classes app is the single source for all new, out-of-the-box, Enterprise model
classes, asset classes, and model categories defined by ServiceNow. This app requires
the installation of the Asset Management plugin (com.snc.asset\_management).
| ---
title: Enterprise Model and Asset Classes release notes
description: Version history for the ITAM Enterprise and Asset Classes application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Enterprise Model and Asset Classes release notes
Version history for the ITAM Enterprise and Asset Classes application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - September 2022
App name was updated from
Enterprise Model and Asset Classes to Expanded Model and Asset Classes
#### Version 1.0.0 - August 2022
The Enterprise Model and
Asset Classes app is the single source for all new, out-of-the-box, Enterprise model
classes, asset classes, and model categories defined by ServiceNow. This app requires
the installation of the Asset Management plugin (com.snc.asset\_management).
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-expanded-model-asset-classes.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-expanded-model-asset-classes.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-expanded-model-asset-classes.html | Expanded Model and Asset Classes release notes | Version history for the Expanded Model and Asset Classes application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-expanded-model-asset-classes.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-expanded-model-asset-classes.html"><body id="store-rn-itam-expanded-model-asset-classes"><main role="main"><article role="article" class="dita" id="store-rn-itam-expanded-model-asset-classes" aria-labelledby="title_store-rn-itam-expanded-model-asset-classes">
<h1 class="title topictitle1" id="title_store-rn-itam-expanded-model-asset-classes">Expanded Model and Asset Classes release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Expanded Model and Asset Classes application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-expanded-model-asset-classes__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d295495e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.12.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_ns3_23h_zfc">
<li class="li">New:<ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_or4_f3h_zfc">
<li class="li">Added a new CI class (cmdb_ci_good) to the "Enterprise" model category.</li>
<li class="li">Added the Classifications reference column to the Product Model (cmdb_model) table.</li>
<li class="li">In the model category table, new associations have been made:<ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_d1f_j3h_zfc">
<li class="li">New CI classes, including Fuse Alarm Panel (cmdb_ci_fuse_alarm_panel), Power Panel (cmdb_ci_power_panel), Rectifier (cmdb_ci_rectifier), Transformer (cmdb_ci_transformer), Switchgear (cmdb_ci_switchgear), Circuit
Breaker (cmdb_ci_circuit_breaker), Inverter, Maintenance Bypass Panel (cmdb_ci_maintenance_bypass_panel), and Remote Power Panel (cmdb_ci_remote_power_panel).These classes are associated with the asset class Facility
asset [sn_ent_facility_asset] and the parent category [Facilities]. New CI classes including Rack Rail (cmdb_ci_rack_rail), Wire Manager (cmdb_ci_wire_manager), and Rack PDU (cmdb_ci_rack_pdu) with the asset class
Hardware [alm_hardware] and the parent category [Hardware]. All these records will be added when the CMDB CI Class app is installed.</li>
<li class="li">Seeded the Classification table with a subset of UNSPSC codes.</li>
<li class="li">Added new CI Classes for Enterprise Model categories that were missing CI classes: Added performance columns on the new KPI table - sn_ent.</li>
</ul></li>
</ul></li>
<li class="li">Updated:<ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_mg3_m3h_zfc">
<li class="li">The asset table list view with the most useful columns.</li>
<li class="li">Asset unique identifiers can now be enforced using IRE rules with additional validations in asset forms.</li>
<li class="li">Admin users can set unique identifiers for assets, such as asset tags, serial numbers, and/or MAC addresses, using IRE rules for each model category.</li>
<li class="li">Customers are now able to enforce the uniqueness of serial numbers and MAC addresses for each manufacturer.</li>
<li class="li">Unique asset identifiers are enforced across all asset entry points: manual asset creation, asset onboarding, asset receiving, ASN, and bulk import.</li>
</ul></li>
<li class="li">Removed:<ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_yzv_m3h_zfc">
<li class="li">Moved the failure likelihood and the failure impact columns from the enterprise model to the cmdb_model.</li>
<li class="li">Moved the failure likelihood and the failure impact columns from the enterprise asset table to alm_asset.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.10.1 - March 2025</dt>
<dd class="dd" id="store-rn-itam-expanded-model-asset-classes__latest-store-rn-itam-expanded-model-asset-classes">
<ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_l4y_svq_42c">
<li class="li">New:<ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_u2t_tvq_42c">
<li class="li">Created a new table, the AI System Component Product Model (cmdb_ai_system_component_product_model), extending the Software Component Model (cmdb_sw_component_model) table.</li>
<li class="li">Developed a new fix script to deprecate the tables for upgrade customers. Added new fields for Model Card and Dataset Card on the alm_ai_model_digital_asset and alm_ai_dataset_digital_asset.</li>
</ul></li>
<li class="li">Removed:<ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_ddp_5vq_42c">
<li class="li">Removed the cmdb_software_component_product_model and cmdb_ai_system_product_model tables.</li>
<li class="li">Removed the Documentation field from both the AI model product model and the AI dataset product model.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.10.0 - February 2025</dt>
<dd class="dd">Updated product and asset models to build enterprise AI inventories that include AI systems (AI use cases), AI models, datasets, prompts, and their relationships.</dd>
<dt class="dt dlterm">Version 2.8.1 - January 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed the following errors in the firmware model UI and firmware normalization:
<ul class="ul">
<li class="li">Added default views for the firmware UI.</li>
<li class="li">Updated the display name calculation for firmware discovery models.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 2.9.0 - December 2024</dt>
<dd class="dd">New: Added product and asset models to build an Enterprise AI inventory that includes AI systems (AI use cases), AI models, datasets, and prompts and their
relationships.</dd>
<dt class="dt dlterm">Version 2.8.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added the Firmware model (sn_ent_firmware_model) table as an extension of the Software component model table.</li>
<li class="li">Added the Discovered firmware model (sn_ent_discov_firmware_model) table as an extension of the Discovered SW component model table.</li>
<li class="li">Added the Firmware installation (cmdb_firmware_install) table as an extension of the Software component model table.</li>
<li class="li">Added the Firmware model normalization (sn_itam_firmware_model_norm) table.</li>
</ul>
</li>
<li class="li">Fixed: The classification reference field should show the tree picker.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.7.0 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added the following model categories: <ul class="ul">
<li class="li">Universal Customer Premises Equipment</li>
<li class="li">Session Border Controller (SBC)</li>
<li class="li">Network</li>
</ul>
</li>
</ul>
</li>
<li class="li">Changed: Updated Network model category as a parent to existing TNI model categories.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Report view ACLs</li>
<li class="li">Table ACL Bypass via GlideRecord Encoded Query</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 2.6.0 - June 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added the following model categories: <ul class="ul">
<li class="li">Patient Monitoring</li>
<li class="li">Patient Implant</li>
<li class="li">Surgical Instrument</li>
<li class="li">Clinical Device</li>
<li class="li">Lab Equipment</li>
<li class="li">Diagnostic Imaging</li>
<li class="li">Therapeutic Device</li>
<li class="li">Dental Equipment</li>
<li class="li">Operational Equipment</li>
</ul>
</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.5.0 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added the new Social benefit model (sn_ent_social_benefit_model) table as an extension of the Service model (cmdb_service_product_model) table.</li>
<li class="li">Added the new API and Managed API model categories.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Model component business rule by adding the missing filter condition in which the parent status is In Production.</li>
<li class="li">Security ACLs.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.4.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">The topology model table was added as an extension of the product model.</li>
<li class="li">The network topology model table was added as an extension of the topology model.</li>
<li class="li">New cable model tables were added as extensions from the enterprise good model table.</li>
<li class="li">New strand model tables were added as extensions from the enterprise good model table.</li>
<li class="li">For the medical device model category, is_product_instance is set to true by default.</li>
<li class="li">For the medical device model category, If the product_instance_identifier_configuration table is available then serial number, parent asset and model_component_id records will be created.</li>
</ul></li>
<li class="li">Fixed: Report view ACLs.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.3.1 - January 2024</dt>
<dd class="dd">Fixed: Add security_attribute as UserIsAuthenticated for Empty ACLs.</dd>
<dt class="dt dlterm">Version 2.3.0 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_wxt_mx2_2zb">
<li class="li">Added a new model table:<ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_hsw_mx2_2zb">
<li class="li">The permit model table was added as an extension of the base contract model table.</li>
<li class="li">New service model tables were added as extensions from the base service model table. Extensions include medical insurance service tables among other service tables.</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_yqt_nx2_2zb">
<li class="li">Allow technician to view model classification field on asset form view.</li>
<li class="li">Report view ACLs.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_s1v_xfp_cyb">
<li class="li">Business rule condition for importing model components.</li>
<li class="li">Moved the CRUD operation validation in the "Prevent changing model component" business rule for bypassing "model component in production check" while inserting model components in bulk imports.</li>
<li class="li">Classification validations: <ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_rbv_xfp_cyb">
<li class="li">Added a reference qualifier to parent classifications so that they are filtered based on the source.</li>
<li class="li">The source is auto-populated based on the parent classification.</li>
<li class="li">The code/description is mandatory for creating classifications.</li>
<li class="li">Fixed the display name calculation.</li>
</ul></li>
<li class="li">Validate categories based on parent and children codes in classification.</li>
<li class="li">Allow the addition of non-required components to in-production.</li>
<li class="li">Deactivated the UI policy that sets a new asset to the default BUILD state.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.0 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_s5t_zpv_2xb">
<li class="li">Added new model classes for Drug, Vaccination, and Medication</li>
<li class="li">Added new role: sn_ent.classification_manager</li>
<li class="li">Added new fields on sn_ent_model_classification<ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_nst_cqv_2xb">
<li class="li">Parent</li>
<li class="li">Model categories</li>
<li class="li">Classification (display_name)</li>
<li class="li">Path (internal hidden field)</li>
</ul></li>
<li class="li">Added new ACLs on sn_ent_model_classification<ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_tzt_2qv_2xb">
<li class="li">Read for model_manager and sn_ent.classification_manager</li>
<li class="li">Write for sn_ent.classification_manager</li>
<li class="li">Create for sn_ent.classification_manager</li>
</ul></li>
<li class="li">Added new ACLs on sn_ent_model_classification_source<ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_tl1_gqv_2xb">
<li class="li">Read for sn_ent.classification_manager</li>
<li class="li">Write for sn_ent.classification_manager</li>
<li class="li">Create for sn_ent.classification_manager</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.2 - March 2023</dt>
<dd class="dd">Fixed: Include the model number in the model display name.</dd>
<dt class="dt dlterm">Version 2.0.1 - March 2023</dt>
<dd class="dd">Fixed: On the Model form, the Model classification pop-up should be accessed for sn_eam.enterprise_asset_manager</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_kdn_1kw_hwb">
<li class="li">New: Added Enterprise asset class attributes to be tracked in the activity log.</li>
<li class="li">Changed: <ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_ohn_ckw_hwb">
<li class="li">Changed the sn_ent_asset form to read-only for assets with unknown models.</li>
<li class="li">Moved the model component from the sn_eam to sn_ent scope.</li>
<li class="li">Added a default view for enterprise model tables.</li>
<li class="li">Added a BR on sn_ent_asset to check if the asset class, model class, and model category are matching.</li>
</ul></li>
<li class="li">Fixed: Fixed an issue where the creation of a new OT CI resulted in the "Selected model is not in Production" error message.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.3 - January 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Not allowing the model to select multiple model categories for ent models.</li>
<li class="li">Model component association with child asset to identify specific model component moved to sn_ent.</li>
<li class="li">Adding model components for the consumable enterprise model is not allowed when only sn_ent is installed without sn_eam.</li>
<li class="li">Allow unknown model to be referenced via CI sync for ent assets.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.2 - November 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul" id="store-rn-itam-expanded-model-asset-classes__ul_ilz_v4g_jvb">
<li class="li">New Product Model class Medical Device model [sn_ent_medical_device_model] added as an extension of Medical model [sn_ent_medical_model].</li>
<li class="li">Add allow_alt_maintenance column with data type as boolean to sn_ent_model table.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-expanded-model-asset-classes.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-expanded-model-asset-classes.html\"><body id=\"store-rn-itam-expanded-model-asset-classes\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itam-expanded-model-asset-classes\" aria-labelledby=\"title_store-rn-itam-expanded-model-asset-classes\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itam-expanded-model-asset-classes\">Expanded Model and Asset Classes release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Expanded Model and Asset Classes application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itam-expanded-model-asset-classes__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d295495e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n <dt class=\"dt dlterm\">Version 2.12.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_ns3_23h_zfc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_or4_f3h_zfc\">\n <li class=\"li\">Added a new CI class (cmdb_ci_good) to the "Enterprise" model category.</li>\n <li class=\"li\">Added the Classifications reference column to the Product Model (cmdb_model) table.</li>\n <li class=\"li\">In the model category table, new associations have been made:<ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_d1f_j3h_zfc\">\n <li class=\"li\">New CI classes, including Fuse Alarm Panel (cmdb_ci_fuse_alarm_panel), Power Panel (cmdb_ci_power_panel), Rectifier (cmdb_ci_rectifier), Transformer (cmdb_ci_transformer), Switchgear (cmdb_ci_switchgear), Circuit\n Breaker (cmdb_ci_circuit_breaker), Inverter, Maintenance Bypass Panel (cmdb_ci_maintenance_bypass_panel), and Remote Power Panel (cmdb_ci_remote_power_panel).These classes are associated with the asset class Facility\n asset [sn_ent_facility_asset] and the parent category [Facilities]. New CI classes including Rack Rail (cmdb_ci_rack_rail), Wire Manager (cmdb_ci_wire_manager), and Rack PDU (cmdb_ci_rack_pdu) with the asset class\n Hardware [alm_hardware] and the parent category [Hardware]. All these records will be added when the CMDB CI Class app is installed.</li>\n <li class=\"li\">Seeded the Classification table with a subset of UNSPSC codes.</li>\n <li class=\"li\">Added new CI Classes for Enterprise Model categories that were missing CI classes: Added performance columns on the new KPI table - sn_ent.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Updated:<ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_mg3_m3h_zfc\">\n <li class=\"li\">The asset table list view with the most useful columns.</li>\n <li class=\"li\">Asset unique identifiers can now be enforced using IRE rules with additional validations in asset forms.</li>\n <li class=\"li\">Admin users can set unique identifiers for assets, such as asset tags, serial numbers, and/or MAC addresses, using IRE rules for each model category.</li>\n <li class=\"li\">Customers are now able to enforce the uniqueness of serial numbers and MAC addresses for each manufacturer.</li>\n <li class=\"li\">Unique asset identifiers are enforced across all asset entry points: manual asset creation, asset onboarding, asset receiving, ASN, and bulk import.</li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_yzv_m3h_zfc\">\n <li class=\"li\">Moved the failure likelihood and the failure impact columns from the enterprise model to the cmdb_model.</li>\n <li class=\"li\">Moved the failure likelihood and the failure impact columns from the enterprise asset table to alm_asset.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.10.1 - March 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itam-expanded-model-asset-classes__latest-store-rn-itam-expanded-model-asset-classes\">\n <ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_l4y_svq_42c\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_u2t_tvq_42c\">\n <li class=\"li\">Created a new table, the AI System Component Product Model (cmdb_ai_system_component_product_model), extending the Software Component Model (cmdb_sw_component_model) table.</li>\n <li class=\"li\">Developed a new fix script to deprecate the tables for upgrade customers. Added new fields for Model Card and Dataset Card on the alm_ai_model_digital_asset and alm_ai_dataset_digital_asset.</li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_ddp_5vq_42c\">\n <li class=\"li\">Removed the cmdb_software_component_product_model and cmdb_ai_system_product_model tables.</li>\n <li class=\"li\">Removed the Documentation field from both the AI model product model and the AI dataset product model.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.10.0 - February 2025</dt>\n <dd class=\"dd\">Updated product and asset models to build enterprise AI inventories that include AI systems (AI use cases), AI models, datasets, prompts, and their relationships.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.8.1 - January 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed the following errors in the firmware model UI and firmware normalization:\n <ul class=\"ul\">\n <li class=\"li\">Added default views for the firmware UI.</li>\n <li class=\"li\">Updated the display name calculation for firmware discovery models.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.9.0 - December 2024</dt>\n <dd class=\"dd\">New: Added product and asset models to build an Enterprise AI inventory that includes AI systems (AI use cases), AI models, datasets, and prompts and their\n relationships.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.8.0 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added the Firmware model (sn_ent_firmware_model) table as an extension of the Software component model table.</li>\n <li class=\"li\">Added the Discovered firmware model (sn_ent_discov_firmware_model) table as an extension of the Discovered SW component model table.</li>\n <li class=\"li\">Added the Firmware installation (cmdb_firmware_install) table as an extension of the Software component model table.</li>\n <li class=\"li\">Added the Firmware model normalization (sn_itam_firmware_model_norm) table.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: The classification reference field should show the tree picker.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.0 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added the following model categories: <ul class=\"ul\">\n <li class=\"li\">Universal Customer Premises Equipment</li>\n <li class=\"li\">Session Border Controller (SBC)</li>\n <li class=\"li\">Network</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Changed: Updated Network model category as a parent to existing TNI model categories.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Report view ACLs</li>\n <li class=\"li\">Table ACL Bypass via GlideRecord Encoded Query</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.0 - June 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added the following model categories: <ul class=\"ul\">\n <li class=\"li\">Patient Monitoring</li>\n <li class=\"li\">Patient Implant</li>\n <li class=\"li\">Surgical Instrument</li>\n <li class=\"li\">Clinical Device</li>\n <li class=\"li\">Lab Equipment</li>\n <li class=\"li\">Diagnostic Imaging</li>\n <li class=\"li\">Therapeutic Device</li>\n <li class=\"li\">Dental Equipment</li>\n <li class=\"li\">Operational Equipment</li>\n </ul>\n </li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added the new Social benefit model (sn_ent_social_benefit_model) table as an extension of the Service model (cmdb_service_product_model) table.</li>\n <li class=\"li\">Added the new API and Managed API model categories.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Model component business rule by adding the missing filter condition in which the parent status is In Production.</li>\n <li class=\"li\">Security ACLs.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">The topology model table was added as an extension of the product model.</li>\n <li class=\"li\">The network topology model table was added as an extension of the topology model.</li>\n <li class=\"li\">New cable model tables were added as extensions from the enterprise good model table.</li>\n <li class=\"li\">New strand model tables were added as extensions from the enterprise good model table.</li>\n <li class=\"li\">For the medical device model category, is_product_instance is set to true by default.</li>\n <li class=\"li\">For the medical device model category, If the product_instance_identifier_configuration table is available then serial number, parent asset and model_component_id records will be created.</li>\n </ul></li>\n <li class=\"li\">Fixed: Report view ACLs.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.1 - January 2024</dt>\n <dd class=\"dd\">Fixed: Add security_attribute as UserIsAuthenticated for Empty ACLs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.0 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_wxt_mx2_2zb\">\n <li class=\"li\">Added a new model table:<ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_hsw_mx2_2zb\">\n <li class=\"li\">The permit model table was added as an extension of the base contract model table.</li>\n <li class=\"li\">New service model tables were added as extensions from the base service model table. Extensions include medical insurance service tables among other service tables.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_yqt_nx2_2zb\">\n <li class=\"li\">Allow technician to view model classification field on asset form view.</li>\n <li class=\"li\">Report view ACLs.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_s1v_xfp_cyb\">\n <li class=\"li\">Business rule condition for importing model components.</li>\n <li class=\"li\">Moved the CRUD operation validation in the "Prevent changing model component" business rule for bypassing "model component in production check" while inserting model components in bulk imports.</li>\n <li class=\"li\">Classification validations: <ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_rbv_xfp_cyb\">\n <li class=\"li\">Added a reference qualifier to parent classifications so that they are filtered based on the source.</li>\n <li class=\"li\">The source is auto-populated based on the parent classification.</li>\n <li class=\"li\">The code/description is mandatory for creating classifications.</li>\n <li class=\"li\">Fixed the display name calculation.</li>\n </ul></li>\n <li class=\"li\">Validate categories based on parent and children codes in classification.</li>\n <li class=\"li\">Allow the addition of non-required components to in-production.</li>\n <li class=\"li\">Deactivated the UI policy that sets a new asset to the default BUILD state.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_s5t_zpv_2xb\">\n <li class=\"li\">Added new model classes for Drug, Vaccination, and Medication</li>\n <li class=\"li\">Added new role: sn_ent.classification_manager</li>\n <li class=\"li\">Added new fields on sn_ent_model_classification<ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_nst_cqv_2xb\">\n <li class=\"li\">Parent</li>\n <li class=\"li\">Model categories</li>\n <li class=\"li\">Classification (display_name)</li>\n <li class=\"li\">Path (internal hidden field)</li>\n </ul></li>\n <li class=\"li\">Added new ACLs on sn_ent_model_classification<ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_tzt_2qv_2xb\">\n <li class=\"li\">Read for model_manager and sn_ent.classification_manager</li>\n <li class=\"li\">Write for sn_ent.classification_manager</li>\n <li class=\"li\">Create for sn_ent.classification_manager</li>\n </ul></li>\n <li class=\"li\">Added new ACLs on sn_ent_model_classification_source<ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_tl1_gqv_2xb\">\n <li class=\"li\">Read for sn_ent.classification_manager</li>\n <li class=\"li\">Write for sn_ent.classification_manager</li>\n <li class=\"li\">Create for sn_ent.classification_manager</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - March 2023</dt>\n <dd class=\"dd\">Fixed: Include the model number in the model display name.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - March 2023</dt>\n <dd class=\"dd\">Fixed: On the Model form, the Model classification pop-up should be accessed for sn_eam.enterprise_asset_manager</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_kdn_1kw_hwb\">\n <li class=\"li\">New: Added Enterprise asset class attributes to be tracked in the activity log.</li>\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_ohn_ckw_hwb\">\n <li class=\"li\">Changed the sn_ent_asset form to read-only for assets with unknown models.</li>\n <li class=\"li\">Moved the model component from the sn_eam to sn_ent scope.</li>\n <li class=\"li\">Added a default view for enterprise model tables.</li>\n <li class=\"li\">Added a BR on sn_ent_asset to check if the asset class, model class, and model category are matching.</li>\n </ul></li>\n <li class=\"li\">Fixed: Fixed an issue where the creation of a new OT CI resulted in the "Selected model is not in Production" error message.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.3 - January 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Not allowing the model to select multiple model categories for ent models.</li>\n <li class=\"li\">Model component association with child asset to identify specific model component moved to sn_ent.</li>\n <li class=\"li\">Adding model components for the consumable enterprise model is not allowed when only sn_ent is installed without sn_eam.</li>\n <li class=\"li\">Allow unknown model to be referenced via CI sync for ent assets.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.2 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itam-expanded-model-asset-classes__ul_ilz_v4g_jvb\">\n <li class=\"li\">New Product Model class Medical Device model [sn_ent_medical_device_model] added as an extension of Medical model [sn_ent_medical_model].</li>\n <li class=\"li\">Add allow_alt_maintenance column with data type as boolean to sn_ent_model table.</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Expanded Model and Asset Classes release notes
Version history for the Expanded Model and Asset Classes application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.12.0 - August 2025
* New:
+ Added a new CI class (cmdb\_ci\_good) to the "Enterprise" model category.
+ Added the Classifications reference column to the Product Model (cmdb\_model) table.
+ In the model category table, new associations have been made:
- New CI classes, including Fuse Alarm Panel (cmdb\_ci\_fuse\_alarm\_panel), Power Panel (cmdb\_ci\_power\_panel), Rectifier (cmdb\_ci\_rectifier), Transformer (cmdb\_ci\_transformer), Switchgear (cmdb\_ci\_switchgear), Circuit
Breaker (cmdb\_ci\_circuit\_breaker), Inverter, Maintenance Bypass Panel (cmdb\_ci\_maintenance\_bypass\_panel), and Remote Power Panel (cmdb\_ci\_remote\_power\_panel).These classes are associated with the asset class Facility
asset [sn\_ent\_facility\_asset] and the parent category [Facilities]. New CI classes including Rack Rail (cmdb\_ci\_rack\_rail), Wire Manager (cmdb\_ci\_wire\_manager), and Rack PDU (cmdb\_ci\_rack\_pdu) with the asset class
Hardware [alm\_hardware] and the parent category [Hardware]. All these records will be added when the CMDB CI Class app is installed.
- Seeded the Classification table with a subset of UNSPSC codes.
- Added new CI Classes for Enterprise Model categories that were missing CI classes: Added performance columns on the new KPI table - sn\_ent.
* Updated:
+ The asset table list view with the most useful columns.
+ Asset unique identifiers can now be enforced using IRE rules with additional validations in asset forms.
+ Admin users can set unique identifiers for assets, such as asset tags, serial numbers, and/or MAC addresses, using IRE rules for each model category.
+ Customers are now able to enforce the uniqueness of serial numbers and MAC addresses for each manufacturer.
+ Unique asset identifiers are enforced across all asset entry points: manual asset creation, asset onboarding, asset receiving, ASN, and bulk import.
* Removed:
+ Moved the failure likelihood and the failure impact columns from the enterprise model to the cmdb\_model.
+ Moved the failure likelihood and the failure impact columns from the enterprise asset table to alm\_asset.
#### Version 2.10.1 - March 2025
* New:
+ Created a new table, the AI System Component Product Model (cmdb\_ai\_system\_component\_product\_model), extending the Software Component Model (cmdb\_sw\_component\_model) table.
+ Developed a new fix script to deprecate the tables for upgrade customers. Added new fields for Model Card and Dataset Card on the alm\_ai\_model\_digital\_asset and alm\_ai\_dataset\_digital\_asset.
* Removed:
+ Removed the cmdb\_software\_component\_product\_model and cmdb\_ai\_system\_product\_model tables.
+ Removed the Documentation field from both the AI model product model and the AI dataset product model.
#### Version 2.10.0 - February 2025
Updated product and asset models to build enterprise AI inventories that include AI systems (AI use cases), AI models, datasets, prompts, and their relationships.
#### Version 2.8.1 - January 2025
* Fixed the following errors in the firmware model UI and firmware normalization:
+ Added default views for the firmware UI.
+ Updated the display name calculation for firmware discovery models.
#### Version 2.9.0 - December 2024
New: Added product and asset models to build an Enterprise AI inventory that includes AI systems (AI use cases), AI models, datasets, and prompts and their
relationships.
#### Version 2.8.0 - November 2024
* New:
+ Added the Firmware model (sn\_ent\_firmware\_model) table as an extension of the Software component model table.
+ Added the Discovered firmware model (sn\_ent\_discov\_firmware\_model) table as an extension of the Discovered SW component model table.
+ Added the Firmware installation (cmdb\_firmware\_install) table as an extension of the Software component model table.
+ Added the Firmware model normalization (sn\_itam\_firmware\_model\_norm) table.
* Fixed: The classification reference field should show the tree picker.
#### Version 2.7.0 - August 2024
* New:
+ Added the following model categories:
- Universal Customer Premises Equipment
- Session Border Controller (SBC)
- Network
* Changed: Updated Network model category as a parent to existing TNI model categories.
* Fixed:
+ Report view ACLs
+ Table ACL Bypass via GlideRecord Encoded Query
#### Version 2.6.0 - June 2024
* New:
+ Added the following model categories:
- Patient Monitoring
- Patient Implant
- Surgical Instrument
- Clinical Device
- Lab Equipment
- Diagnostic Imaging
- Therapeutic Device
- Dental Equipment
- Operational Equipment
#### Version 2.5.0 - May 2024
* New:
+ Added the new Social benefit model (sn\_ent\_social\_benefit\_model) table as an extension of the Service model (cmdb\_service\_product\_model) table.
+ Added the new API and Managed API model categories.
* Fixed:
+ Model component business rule by adding the missing filter condition in which the parent status is In Production.
+ Security ACLs.
#### Version 2.4.0 - February 2024
* New:
+ The topology model table was added as an extension of the product model.
+ The network topology model table was added as an extension of the topology model.
+ New cable model tables were added as extensions from the enterprise good model table.
+ New strand model tables were added as extensions from the enterprise good model table.
+ For the medical device model category, is\_product\_instance is set to true by default.
+ For the medical device model category, If the product\_instance\_identifier\_configuration table is available then serial number, parent asset and model\_component\_id records will be created.
* Fixed: Report view ACLs.
#### Version 2.3.1 - January 2024
Fixed: Add security\_attribute as UserIsAuthenticated for Empty ACLs.
#### Version 2.3.0 - November 2023
* New:
+ Added a new model table:
- The permit model table was added as an extension of the base contract model table.
- New service model tables were added as extensions from the base service model table. Extensions include medical insurance service tables among other service tables.
* Fixed:
+ Allow technician to view model classification field on asset form view.
+ Report view ACLs.
#### Version 2.2.0 - August 2023
* Changed:
+ Business rule condition for importing model components.
+ Moved the CRUD operation validation in the "Prevent changing model component" business rule for bypassing "model component in production check" while inserting model components in bulk imports.
+ Classification validations:
- Added a reference qualifier to parent classifications so that they are filtered based on the source.
- The source is auto-populated based on the parent classification.
- The code/description is mandatory for creating classifications.
- Fixed the display name calculation.
+ Validate categories based on parent and children codes in classification.
+ Allow the addition of non-required components to in-production.
+ Deactivated the UI policy that sets a new asset to the default BUILD state.
#### Version 2.1.0 - May 2023
* New:
+ Added new model classes for Drug, Vaccination, and Medication
+ Added new role: sn\_ent.classification\_manager
+ Added new fields on sn\_ent\_model\_classification
- Parent
- Model categories
- Classification (display\_name)
- Path (internal hidden field)
+ Added new ACLs on sn\_ent\_model\_classification
- Read for model\_manager and sn\_ent.classification\_manager
- Write for sn\_ent.classification\_manager
- Create for sn\_ent.classification\_manager
+ Added new ACLs on sn\_ent\_model\_classification\_source
- Read for sn\_ent.classification\_manager
- Write for sn\_ent.classification\_manager
- Create for sn\_ent.classification\_manager
#### Version 2.0.2 - March 2023
Fixed: Include the model number in the model display name.
#### Version 2.0.1 - March 2023
Fixed: On the Model form, the Model classification pop-up should be accessed for sn\_eam.enterprise\_asset\_manager
#### Version 2.0.0 - February 2023
* New: Added Enterprise asset class attributes to be tracked in the activity log.
* Changed:
+ Changed the sn\_ent\_asset form to read-only for assets with unknown models.
+ Moved the model component from the sn\_eam to sn\_ent scope.
+ Added a default view for enterprise model tables.
+ Added a BR on sn\_ent\_asset to check if the asset class, model class, and model category are matching.
* Fixed: Fixed an issue where the creation of a new OT CI resulted in the "Selected model is not in Production" error message.
#### Version 1.2.3 - January 2023
* Fixed:
+ Not allowing the model to select multiple model categories for ent models.
+ Model component association with child asset to identify specific model component moved to sn\_ent.
+ Adding model components for the consumable enterprise model is not allowed when only sn\_ent is installed without sn\_eam.
+ Allow unknown model to be referenced via CI sync for ent assets.
#### Version 1.2.2 - November 2022
* New:
+ New Product Model class Medical Device model [sn\_ent\_medical\_device\_model] added as an extension of Medical model [sn\_ent\_medical\_model].
+ Add allow\_alt\_maintenance column with data type as boolean to sn\_ent\_model table.
| ---
title: Expanded Model and Asset Classes release notes
description: Version history for the Expanded Model and Asset Classes application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Expanded Model and Asset Classes release notes
Version history for the Expanded Model and Asset Classes application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.12.0 - August 2025
* New:
+ Added a new CI class (cmdb\_ci\_good) to the "Enterprise" model category.
+ Added the Classifications reference column to the Product Model (cmdb\_model) table.
+ In the model category table, new associations have been made:
- New CI classes, including Fuse Alarm Panel (cmdb\_ci\_fuse\_alarm\_panel), Power Panel (cmdb\_ci\_power\_panel), Rectifier (cmdb\_ci\_rectifier), Transformer (cmdb\_ci\_transformer), Switchgear (cmdb\_ci\_switchgear), Circuit
Breaker (cmdb\_ci\_circuit\_breaker), Inverter, Maintenance Bypass Panel (cmdb\_ci\_maintenance\_bypass\_panel), and Remote Power Panel (cmdb\_ci\_remote\_power\_panel).These classes are associated with the asset class Facility
asset [sn\_ent\_facility\_asset] and the parent category [Facilities]. New CI classes including Rack Rail (cmdb\_ci\_rack\_rail), Wire Manager (cmdb\_ci\_wire\_manager), and Rack PDU (cmdb\_ci\_rack\_pdu) with the asset class
Hardware [alm\_hardware] and the parent category [Hardware]. All these records will be added when the CMDB CI Class app is installed.
- Seeded the Classification table with a subset of UNSPSC codes.
- Added new CI Classes for Enterprise Model categories that were missing CI classes: Added performance columns on the new KPI table - sn\_ent.
* Updated:
+ The asset table list view with the most useful columns.
+ Asset unique identifiers can now be enforced using IRE rules with additional validations in asset forms.
+ Admin users can set unique identifiers for assets, such as asset tags, serial numbers, and/or MAC addresses, using IRE rules for each model category.
+ Customers are now able to enforce the uniqueness of serial numbers and MAC addresses for each manufacturer.
+ Unique asset identifiers are enforced across all asset entry points: manual asset creation, asset onboarding, asset receiving, ASN, and bulk import.
* Removed:
+ Moved the failure likelihood and the failure impact columns from the enterprise model to the cmdb\_model.
+ Moved the failure likelihood and the failure impact columns from the enterprise asset table to alm\_asset.
#### Version 2.10.1 - March 2025
* New:
+ Created a new table, the AI System Component Product Model (cmdb\_ai\_system\_component\_product\_model), extending the Software Component Model (cmdb\_sw\_component\_model) table.
+ Developed a new fix script to deprecate the tables for upgrade customers. Added new fields for Model Card and Dataset Card on the alm\_ai\_model\_digital\_asset and alm\_ai\_dataset\_digital\_asset.
* Removed:
+ Removed the cmdb\_software\_component\_product\_model and cmdb\_ai\_system\_product\_model tables.
+ Removed the Documentation field from both the AI model product model and the AI dataset product model.
#### Version 2.10.0 - February 2025
Updated product and asset models to build enterprise AI inventories that include AI systems (AI use cases), AI models, datasets, prompts, and their relationships.
#### Version 2.8.1 - January 2025
* Fixed the following errors in the firmware model UI and firmware normalization:
+ Added default views for the firmware UI.
+ Updated the display name calculation for firmware discovery models.
#### Version 2.9.0 - December 2024
New: Added product and asset models to build an Enterprise AI inventory that includes AI systems (AI use cases), AI models, datasets, and prompts and their
relationships.
#### Version 2.8.0 - November 2024
* New:
+ Added the Firmware model (sn\_ent\_firmware\_model) table as an extension of the Software component model table.
+ Added the Discovered firmware model (sn\_ent\_discov\_firmware\_model) table as an extension of the Discovered SW component model table.
+ Added the Firmware installation (cmdb\_firmware\_install) table as an extension of the Software component model table.
+ Added the Firmware model normalization (sn\_itam\_firmware\_model\_norm) table.
* Fixed: The classification reference field should show the tree picker.
#### Version 2.7.0 - August 2024
* New:
+ Added the following model categories:
- Universal Customer Premises Equipment
- Session Border Controller (SBC)
- Network
* Changed: Updated Network model category as a parent to existing TNI model categories.
* Fixed:
+ Report view ACLs
+ Table ACL Bypass via GlideRecord Encoded Query
#### Version 2.6.0 - June 2024
* New:
+ Added the following model categories:
- Patient Monitoring
- Patient Implant
- Surgical Instrument
- Clinical Device
- Lab Equipment
- Diagnostic Imaging
- Therapeutic Device
- Dental Equipment
- Operational Equipment
#### Version 2.5.0 - May 2024
* New:
+ Added the new Social benefit model (sn\_ent\_social\_benefit\_model) table as an extension of the Service model (cmdb\_service\_product\_model) table.
+ Added the new API and Managed API model categories.
* Fixed:
+ Model component business rule by adding the missing filter condition in which the parent status is In Production.
+ Security ACLs.
#### Version 2.4.0 - February 2024
* New:
+ The topology model table was added as an extension of the product model.
+ The network topology model table was added as an extension of the topology model.
+ New cable model tables were added as extensions from the enterprise good model table.
+ New strand model tables were added as extensions from the enterprise good model table.
+ For the medical device model category, is\_product\_instance is set to true by default.
+ For the medical device model category, If the product\_instance\_identifier\_configuration table is available then serial number, parent asset and model\_component\_id records will be created.
* Fixed: Report view ACLs.
#### Version 2.3.1 - January 2024
Fixed: Add security\_attribute as UserIsAuthenticated for Empty ACLs.
#### Version 2.3.0 - November 2023
* New:
+ Added a new model table:
- The permit model table was added as an extension of the base contract model table.
- New service model tables were added as extensions from the base service model table. Extensions include medical insurance service tables among other service tables.
* Fixed:
+ Allow technician to view model classification field on asset form view.
+ Report view ACLs.
#### Version 2.2.0 - August 2023
* Changed:
+ Business rule condition for importing model components.
+ Moved the CRUD operation validation in the "Prevent changing model component" business rule for bypassing "model component in production check" while inserting model components in bulk imports.
+ Classification validations:
- Added a reference qualifier to parent classifications so that they are filtered based on the source.
- The source is auto-populated based on the parent classification.
- The code/description is mandatory for creating classifications.
- Fixed the display name calculation.
+ Validate categories based on parent and children codes in classification.
+ Allow the addition of non-required components to in-production.
+ Deactivated the UI policy that sets a new asset to the default BUILD state.
#### Version 2.1.0 - May 2023
* New:
+ Added new model classes for Drug, Vaccination, and Medication
+ Added new role: sn\_ent.classification\_manager
+ Added new fields on sn\_ent\_model\_classification
- Parent
- Model categories
- Classification (display\_name)
- Path (internal hidden field)
+ Added new ACLs on sn\_ent\_model\_classification
- Read for model\_manager and sn\_ent.classification\_manager
- Write for sn\_ent.classification\_manager
- Create for sn\_ent.classification\_manager
+ Added new ACLs on sn\_ent\_model\_classification\_source
- Read for sn\_ent.classification\_manager
- Write for sn\_ent.classification\_manager
- Create for sn\_ent.classification\_manager
#### Version 2.0.2 - March 2023
Fixed: Include the model number in the model display name.
#### Version 2.0.1 - March 2023
Fixed: On the Model form, the Model classification pop-up should be accessed for sn\_eam.enterprise\_asset\_manager
#### Version 2.0.0 - February 2023
* New: Added Enterprise asset class attributes to be tracked in the activity log.
* Changed:
+ Changed the sn\_ent\_asset form to read-only for assets with unknown models.
+ Moved the model component from the sn\_eam to sn\_ent scope.
+ Added a default view for enterprise model tables.
+ Added a BR on sn\_ent\_asset to check if the asset class, model class, and model category are matching.
* Fixed: Fixed an issue where the creation of a new OT CI resulted in the "Selected model is not in Production" error message.
#### Version 1.2.3 - January 2023
* Fixed:
+ Not allowing the model to select multiple model categories for ent models.
+ Model component association with child asset to identify specific model component moved to sn\_ent.
+ Adding model components for the consumable enterprise model is not allowed when only sn\_ent is installed without sn\_eam.
+ Allow unknown model to be referenced via CI sync for ent assets.
#### Version 1.2.2 - November 2022
* New:
+ New Product Model class Medical Device model [sn\_ent\_medical\_device\_model] added as an extension of Medical model [sn\_ent\_medical\_model].
+ Add allow\_alt\_maintenance column with data type as boolean to sn\_ent\_model table.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-hardware-asset-mgmt-daas.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-hardware-asset-mgmt-daas.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-hardware-asset-mgmt-daas.html | Hardware Asset Management for DaaS release notes | Version history for the Hardware Asset Management for DaaS application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-hardware-asset-mgmt-daas.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-hardware-asset-mgmt-daas.html"><body id="store-rn-itam-hardware-asset-mgmt-daas"><main role="main"><article role="article" class="dita" id="store-rn-itam-hardware-asset-mgmt-daas" aria-labelledby="title_store-rn-itam-hardware-asset-mgmt-daas">
<h1 class="title topictitle1" id="title_store-rn-itam-hardware-asset-mgmt-daas"><span class="ph">Hardware Asset Management</span> for <span class="ph">DaaS</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Hardware Asset Management</span> for <span class="ph">DaaS</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-hardware-asset-mgmt-daas__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d51021e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 12.0.0 - February 2025</dt>
<dd class="dd" id="store-rn-itam-hardware-asset-mgmt-daas__latest-store-rn-itam-hardware-asset-mgmt-daas">In this version, the security for client callable scripts is improved.</dd>
<dt class="dt dlterm">Version 11.0.0 - August 2024</dt>
<dd class="dd">Device as a Service (DaaS) offerings provide assets to customers on a subscription basis, delivering greater flexibility to scale up and down versus traditional leasing. DaaS
providers cangain significant advantages to their internal operations by managing assets on a single platform. DaaS providers can optimize their asset inventory from sourcing through disposal to support their DaaS subscription
models. By consolidating all DaaS activities and information onto one platform, DaaS providers can improve efficiency and, thereby, create better customer experiences.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Hardware Asset Management for DaaS release notes
Version history for the Hardware Asset Management for DaaS application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 12.0.0 - February 2025
In this version, the security for client callable scripts is improved.
#### Version 11.0.0 - August 2024
Device as a Service (DaaS) offerings provide assets to customers on a subscription basis, delivering greater flexibility to scale up and down versus traditional leasing. DaaS
providers cangain significant advantages to their internal operations by managing assets on a single platform. DaaS providers can optimize their asset inventory from sourcing through disposal to support their DaaS subscription
models. By consolidating all DaaS activities and information onto one platform, DaaS providers can improve efficiency and, thereby, create better customer experiences.
| ---
title: Hardware Asset Management for DaaS release notes
description: Version history for the Hardware Asset Management for DaaS application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Hardware Asset Management for DaaS release notes
Version history for the Hardware Asset Management for DaaS application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 12.0.0 - February 2025
In this version, the security for client callable scripts is improved.
#### Version 11.0.0 - August 2024
Device as a Service (DaaS) offerings provide assets to customers on a subscription basis, delivering greater flexibility to scale up and down versus traditional leasing. DaaS
providers cangain significant advantages to their internal operations by managing assets on a single platform. DaaS providers can optimize their asset inventory from sourcing through disposal to support their DaaS subscription
models. By consolidating all DaaS activities and information onto one platform, DaaS providers can improve efficiency and, thereby, create better customer experiences.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-highlight.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-highlight.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-highlight.html | ServiceNow Store - IT Asset Management release notes | The ServiceNow Store contains IT Asset Management products. | [] | [
"ServiceNow Store release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-highlight.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-highlight.html"><body id="store-rn-itam-highlight"><main role="main"><article role="article" class="dita" id="store-rn-itam-highlight" aria-labelledby="title_store-rn-itam-highlight">
<h1 class="title topictitle1" id="title_store-rn-itam-highlight"><span class="ph">ServiceNow Store</span> - IT Asset Management release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains IT Asset Management products.</p>
<section class="section" id="store-rn-itam-highlight__section_vn5_1cb_lhb">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-asset-audit-response.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-asset-audit-response.html">Asset Audit Response release notes</a><p class="shortdesc">Version history for the <span class="ph">Asset Audit Response</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-atlassian-admin-spoke.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-atlassian-admin-spoke.html">Atlassian Administration Spoke release notes</a><p class="shortdesc">Version history for the <span class="ph">Atlassian Administration</span> Spoke application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-cloud-insights.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-cloud-insights.html">Cloud Cost Management release notes</a><p class="shortdesc">Version history for the ITAM Cloud Cost Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-cloud-cost-mgmt-infra-stack.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-cloud-cost-mgmt-infra-stack.html">Cloud Cost Management Infra Stack release notes</a><p class="shortdesc">Version history for the Cloud Cost Management Infra Stack application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-cloud-insights-billing.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-insights-billing.html">Cloud Insights Billing release notes</a><p class="shortdesc">Version history for the <span class="ph">Cloud Insights Billing</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-operations-management/store-rn-cloud-spend-dashboard.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-spend-dashboard.html">Cloud Spend dashboard release notes</a><p class="shortdesc">Version history for the <span class="ph">IT Operations Management</span> Cloud Spend dashboard on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-content-library-portal.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-content-library-portal.html">Content Library Portal release notes</a><p class="shortdesc">Version history for the ITAM Content Library Portal application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt.html">Enterprise Asset Management release notes</a><p class="shortdesc">Version history for the ITAM Enterprise Asset Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-facilities.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-facilities.html">Enterprise Asset Management for Facilities release notes</a><p class="shortdesc">Version history for the <span class="ph">Enterprise Asset Management</span> for Facilities on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-healthcare.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-healthcare.html">Enterprise Asset Management for Healthcare release notes</a><p class="shortdesc">Version history for the <span class="ph">Enterprise Asset Management</span> for Healthcare application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-enterprise-model-asset-classes.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-enterprise-model-asset-classes.html">Enterprise Model and Asset Classes release notes</a><p class="shortdesc">Version history for the ITAM Enterprise and Asset Classes application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-expanded-model-asset-classes.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-expanded-model-asset-classes.html">Expanded Model and Asset Classes release notes</a><p class="shortdesc">Version history for the Expanded Model and Asset Classes application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-hardware-mgnt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-hardware-mgnt.html">Hardware Asset Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Hardware Asset Management</span> application on the <span class="ph">ServiceNow®</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-hardware-asset-mgmt-daas.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-hardware-asset-mgmt-daas.html">Hardware Asset Management for DaaS release notes</a><p class="shortdesc">Version history for the <span class="ph">Hardware Asset Management</span> for <span class="ph">DaaS</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-ibm-license-compliance-sam.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-ibm-license-compliance-sam.html">IBM License Compliance for Software Asset Management release notes</a><p class="shortdesc">Version history for the <span class="ph">IBM</span> License Compliance for <span class="ph">Software Asset Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-impact-value-mgmt-ham.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-impact-value-mgmt-ham.html">Impact Value Management - HAM release notes</a><p class="shortdesc">Version history for the Impact Value Management - <span class="ph">HAM</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-sam-impact-value-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-impact-value-mgmt.html">Impact Value Management - SAM release notes</a><p class="shortdesc">Version history for the Impact Value Management - SAM application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-sam-health-check.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-health-check.html">ITAM Health Check release notes</a><p class="shortdesc">Version history for the ITAM Health Check application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-procurement-integration.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-procurement-integration.html">ITAM Procurement Integration release notes</a><p class="shortdesc">Version history for the ITAM Content Library Portal application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-now-assist-ham.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-now-assist-ham.html">Now Assist for Hardware Asset Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Now Assist</span> for <span class="ph">Hardware Asset Management</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-now-assist-sam.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-now-assist-sam.html">Now Assist for Software Asset Management (SAM) release notes</a><p class="shortdesc">Version history for the <span class="ph">Now Assist for Software Asset Management (SAM)</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-ot-asset-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-ot-asset-mgmt.html">OT Asset Management release notes</a><p class="shortdesc">Version history for the OT Asset Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-sam-spoke.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-spoke.html">SaaS License Connections release notes</a><p class="shortdesc">Version history for the <span class="ph">IT Asset Management</span> SaaS License Connections on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt.html">Software Asset Management release notes</a><p class="shortdesc">Version history for the ITAM <span class="ph">Software Asset Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt-integrations.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt-integrations.html">Software Asset Management - SaaS License Management release notes</a><p class="shortdesc">Version history for the <span class="ph">IT Asset Management</span> <span class="ph">Software Asset Management</span> - <span class="ph">SaaS License Management</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt.html">Software Asset Management - SaaS License Management Foundation release notes</a><p class="shortdesc">Version history for the <span class="ph">IT Asset Management</span> <span class="ph">Software Asset Management</span> - <span class="ph">SaaS License Management</span> Foundation application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-integrationhub-rn-sam-salesforce-crm.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-integrationhub-rn-sam-salesforce-crm.html">Software Asset Management - Salesforce CRM Integration release notes</a><p class="shortdesc">Version history for the Software Asset Management - Salesforce CRM Integration on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-salesforce-marketing-cloud.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-salesforce-marketing-cloud.html">Software Asset Management - Salesforce Marketing Cloud Integration release notes</a><p class="shortdesc">Version history for the Software Asset Management - Salesforce Marketing Cloud Integration on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-guided-experiences.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-guided-experiences.html">Software Asset Management Guided Experiences release notes</a><p class="shortdesc">Version history for the <span class="ph">Software Asset Management</span> Guided Experiences application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-sam-int-sap-s4hana-cloud.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-int-sap-s4hana-cloud.html">Software Asset Management integration with SAP S/4HANA Cloud release notes</a><p class="shortdesc">Version history for the <span class="ph">Software Asset Management</span> integration with <span class="ph">SAP S/4HANA</span> Cloud application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-sam-int-successfactors.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-int-successfactors.html">Software Asset Management integration with SuccessFactors release notes</a><p class="shortdesc">Version history for the <span class="ph">Software Asset Management</span> integration with <span class="ph">SuccessFactors</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-int-tableau.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-int-tableau.html">Software Asset Management integration with Tableau release notes</a><p class="shortdesc">Version history for the <span class="ph">Software Asset Management</span> integration with <span class="ph">Tableau</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-sam-integration-with-workday.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-integration-with-workday.html">Software Asset Management integration with Workday release notes</a><p class="shortdesc">Version history for the ITAM Software Asset Management integration with Workday application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-sam-playbooks.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-playbooks.html">Software Asset Management Playbooks and Guided Setups release notes</a><p class="shortdesc">Version history for the <span class="ph">IT Asset Management</span> Software Asset Management Playbooks and Guided Setups application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-ws.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-ws.html">Software Asset Management Workspace release notes</a><p class="shortdesc">Version history for the <span class="ph">Software Asset Management</span> Workspace application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management/store-rn-itam-tableau-spoke.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-tableau-spoke.html">Tableau spoke release notes</a><p class="shortdesc">Version history for the <span class="ph">Tableau</span> spoke application on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" 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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-highlight.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-highlight.html\"><body id=\"store-rn-itam-highlight\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itam-highlight\" aria-labelledby=\"title_store-rn-itam-highlight\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itam-highlight\"><span class=\"ph\">ServiceNow Store</span> - IT Asset Management release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">The <span class=\"ph\">ServiceNow Store</span> contains IT Asset Management products.</p>\n <section class=\"section\" id=\"store-rn-itam-highlight__section_vn5_1cb_lhb\">\n <span class=\"ph\">Visit the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-asset-audit-response.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-asset-audit-response.html\">Asset Audit Response release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Asset Audit Response</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-atlassian-admin-spoke.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-atlassian-admin-spoke.html\">Atlassian Administration Spoke release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Atlassian Administration</span> Spoke application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-cloud-insights.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-cloud-insights.html\">Cloud Cost Management release notes</a><p class=\"shortdesc\">Version history for the ITAM Cloud Cost Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-cloud-cost-mgmt-infra-stack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-cloud-cost-mgmt-infra-stack.html\">Cloud Cost Management Infra Stack release notes</a><p class=\"shortdesc\">Version history for the Cloud Cost Management Infra Stack application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-cloud-insights-billing.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-insights-billing.html\">Cloud Insights Billing release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Cloud Insights Billing</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-operations-management/store-rn-cloud-spend-dashboard.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-spend-dashboard.html\">Cloud Spend dashboard release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span> Cloud Spend dashboard on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-content-library-portal.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-content-library-portal.html\">Content Library Portal release notes</a><p class=\"shortdesc\">Version history for the ITAM Content Library Portal application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt.html\">Enterprise Asset Management release notes</a><p class=\"shortdesc\">Version history for the ITAM Enterprise Asset Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-facilities.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-facilities.html\">Enterprise Asset Management for Facilities release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Enterprise Asset Management</span> for Facilities on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-healthcare.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-healthcare.html\">Enterprise Asset Management for Healthcare release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Enterprise Asset Management</span> for Healthcare application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-enterprise-model-asset-classes.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-enterprise-model-asset-classes.html\">Enterprise Model and Asset Classes release notes</a><p class=\"shortdesc\">Version history for the ITAM Enterprise and Asset Classes application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-expanded-model-asset-classes.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-expanded-model-asset-classes.html\">Expanded Model and Asset Classes release notes</a><p class=\"shortdesc\">Version history for the Expanded Model and Asset Classes application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-hardware-mgnt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-hardware-mgnt.html\">Hardware Asset Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Hardware Asset Management</span> application on the <span class=\"ph\">ServiceNow®</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-hardware-asset-mgmt-daas.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-hardware-asset-mgmt-daas.html\">Hardware Asset Management for DaaS release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Hardware Asset Management</span> for <span class=\"ph\">DaaS</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-ibm-license-compliance-sam.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-ibm-license-compliance-sam.html\">IBM License Compliance for Software Asset Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IBM</span> License Compliance for <span class=\"ph\">Software Asset Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-impact-value-mgmt-ham.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-impact-value-mgmt-ham.html\">Impact Value Management - HAM release notes</a><p class=\"shortdesc\">Version history for the Impact Value Management - <span class=\"ph\">HAM</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-sam-impact-value-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-impact-value-mgmt.html\">Impact Value Management - SAM release notes</a><p class=\"shortdesc\">Version history for the Impact Value Management - SAM application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-sam-health-check.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-health-check.html\">ITAM Health Check release notes</a><p class=\"shortdesc\">Version history for the ITAM Health Check application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-procurement-integration.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-procurement-integration.html\">ITAM Procurement Integration release notes</a><p class=\"shortdesc\">Version history for the ITAM Content Library Portal application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-now-assist-ham.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-now-assist-ham.html\">Now Assist for Hardware Asset Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist</span> for <span class=\"ph\">Hardware Asset Management</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-now-assist-sam.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-now-assist-sam.html\">Now Assist for Software Asset Management (SAM) release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist for Software Asset Management (SAM)</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-ot-asset-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-ot-asset-mgmt.html\">OT Asset Management release notes</a><p class=\"shortdesc\">Version history for the OT Asset Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-sam-spoke.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-spoke.html\">SaaS License Connections release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Asset Management</span> SaaS License Connections on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt.html\">Software Asset Management release notes</a><p class=\"shortdesc\">Version history for the ITAM <span class=\"ph\">Software Asset Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt-integrations.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt-integrations.html\">Software Asset Management - SaaS License Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Asset Management</span> <span class=\"ph\">Software Asset Management</span> - <span class=\"ph\">SaaS License Management</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt.html\">Software Asset Management - SaaS License Management Foundation release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Asset Management</span> <span class=\"ph\">Software Asset Management</span> - <span class=\"ph\">SaaS License Management</span> Foundation application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-integrationhub-rn-sam-salesforce-crm.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-integrationhub-rn-sam-salesforce-crm.html\">Software Asset Management - Salesforce CRM Integration release notes</a><p class=\"shortdesc\">Version history for the Software Asset Management - Salesforce CRM Integration on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-salesforce-marketing-cloud.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-salesforce-marketing-cloud.html\">Software Asset Management - Salesforce Marketing Cloud Integration release notes</a><p class=\"shortdesc\">Version history for the Software Asset Management - Salesforce Marketing Cloud Integration on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-guided-experiences.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-guided-experiences.html\">Software Asset Management Guided Experiences release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Software Asset Management</span> Guided Experiences application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-sam-int-sap-s4hana-cloud.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-int-sap-s4hana-cloud.html\">Software Asset Management integration with SAP S/4HANA Cloud release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Software Asset Management</span> integration with <span class=\"ph\">SAP S/4HANA</span> Cloud application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-sam-int-successfactors.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-int-successfactors.html\">Software Asset Management integration with SuccessFactors release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Software Asset Management</span> integration with <span class=\"ph\">SuccessFactors</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-int-tableau.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-int-tableau.html\">Software Asset Management integration with Tableau release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Software Asset Management</span> integration with <span class=\"ph\">Tableau</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-sam-integration-with-workday.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-integration-with-workday.html\">Software Asset Management integration with Workday release notes</a><p class=\"shortdesc\">Version history for the ITAM Software Asset Management integration with Workday application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-sam-playbooks.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-playbooks.html\">Software Asset Management Playbooks and Guided Setups release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Asset Management</span> Software Asset Management Playbooks and Guided Setups application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-ws.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-ws.html\">Software Asset Management Workspace release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Software Asset Management</span> Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management/store-rn-itam-tableau-spoke.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-tableau-spoke.html\">Tableau spoke release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Tableau</span> spoke application on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow Store - IT Asset Management release notes
The ServiceNow Store contains IT Asset Management products.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| ---
title: ServiceNow Store - IT Asset Management release notes
description: The ServiceNow Store contains IT Asset Management products.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
---
# ServiceNow Store - IT Asset Management release notes
The ServiceNow Store contains IT Asset Management products.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-ibm-license-compliance-sam.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-ibm-license-compliance-sam.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-ibm-license-compliance-sam.html | IBM License Compliance for Software Asset Management release notes | Version history for the IBM License Compliance for Software Asset Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-ibm-license-compliance-sam.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-ibm-license-compliance-sam.html"><body id="store-rn-itam-ibm-license-compliance-sam"><main role="main"><article role="article" class="dita" id="store-rn-itam-ibm-license-compliance-sam" aria-labelledby="title_store-rn-itam-ibm-license-compliance-sam">
<h1 class="title topictitle1" id="title_store-rn-itam-ibm-license-compliance-sam"><span class="ph">IBM</span> License Compliance for <span class="ph">Software Asset Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IBM</span> License Compliance for <span class="ph">Software Asset Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-ibm-license-compliance-sam__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d127191e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.0.3 - August 2025 (Zurich)</dt>
<dd class="dd">Fixed minor bugs related to IBM reconciliation.</dd>
<dt class="dt dlterm">Version 4.0.6 - July 2025</dt>
<dd class="dd">Fixed a reconciliation issue related to IBM License Metric Tool (ILMT) product usage.</dd>
<dt class="dt dlterm">Version 5.0.5 - June 2025</dt>
<dd class="dd" id="store-rn-itam-ibm-license-compliance-sam__latest-store-rn-itam-ibm-license-compliance-sam">Fixed a minor bug related to the IBM integration.</dd>
<dt class="dt dlterm">Version 5.0.4 - February 2025</dt>
<dd class="dd">Added support for IBM Cloud Paks running in VMware, IBM LPAR virtual environments, and public cloud providers (such as AWS, Azure and GCP excluding containers and Kubernetes)</dd>
<dt class="dt dlterm">Version 4.0.3 - November 2024</dt>
<dd class="dd">Minor bug fixes related to IBM ILMT.</dd>
<dt class="dt dlterm">Version 4.0.0 - August 2024</dt>
<dd class="dd">Added support for IBM software deployed on public cloud environments like AWS, Azure and GCP.</dd>
<dt class="dt dlterm">Version 3.1.1 - March 2024</dt>
<dd class="dd">In this release, we've made some minor bug fixes.</dd>
<dt class="dt dlterm">Version 3.1.0 - November 2023</dt>
<dd class="dd">In this release, we've made some minor bug fixes.</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2023</dt>
<dd class="dd">New: Support for ILMT v2 APIs.</dd>
<dt class="dt dlterm">Version 2.0.0 - May 2023</dt>
<dd class="dd">Added support for IBM software deployed in IBM LPAR virtual environments.</dd>
<dt class="dt dlterm">Version 1.0.7 - March 2023</dt>
<dd class="dd">In this release, we've made some minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itam-ibm-license-compliance-sam__ul_bny_cfc_mxb">
<li class="li">Reconcile Processor Value Unit (PVU), Resource Value Unit (RVU), and Virtual Processor Core (VPC) licenses for IBM products using the Servicenow Discovery and Software Asset Management applications.</li>
<li class="li">Integrate the Software Asset Management publisher pack for IBM with an IBM Authorized SAM Provider (IASP) platform to track and manage your IBM licenses. With this integration, you can track and manage IBM licensing
directly without having to integrate with the IBM License Metric Tool (ILMT) or BigFix Inventory.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-ibm-license-compliance-sam.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-ibm-license-compliance-sam.html\"><body id=\"store-rn-itam-ibm-license-compliance-sam\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itam-ibm-license-compliance-sam\" aria-labelledby=\"title_store-rn-itam-ibm-license-compliance-sam\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itam-ibm-license-compliance-sam\"><span class=\"ph\">IBM</span> License Compliance for <span class=\"ph\">Software Asset Management</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">IBM</span> License Compliance for <span class=\"ph\">Software Asset Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itam-ibm-license-compliance-sam__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d127191e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 6.0.3 - August 2025 (Zurich)</dt>\n <dd class=\"dd\">Fixed minor bugs related to IBM reconciliation.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.6 - July 2025</dt>\n <dd class=\"dd\">Fixed a reconciliation issue related to IBM License Metric Tool (ILMT) product usage.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.5 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itam-ibm-license-compliance-sam__latest-store-rn-itam-ibm-license-compliance-sam\">Fixed a minor bug related to the IBM integration.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.4 - February 2025</dt>\n <dd class=\"dd\">Added support for IBM Cloud Paks running in VMware, IBM LPAR virtual environments, and public cloud providers (such as AWS, Azure and GCP excluding containers and Kubernetes)</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.3 - November 2024</dt>\n <dd class=\"dd\">Minor bug fixes related to IBM ILMT.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - August 2024</dt>\n <dd class=\"dd\">Added support for IBM software deployed on public cloud environments like AWS, Azure and GCP.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1 - March 2024</dt>\n <dd class=\"dd\">In this release, we've made some minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - November 2023</dt>\n <dd class=\"dd\">In this release, we've made some minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2023</dt>\n <dd class=\"dd\">New: Support for ILMT v2 APIs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - May 2023</dt>\n <dd class=\"dd\">Added support for IBM software deployed in IBM LPAR virtual environments.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.7 - March 2023</dt>\n <dd class=\"dd\">In this release, we've made some minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itam-ibm-license-compliance-sam__ul_bny_cfc_mxb\">\n <li class=\"li\">Reconcile Processor Value Unit (PVU), Resource Value Unit (RVU), and Virtual Processor Core (VPC) licenses for IBM products using the Servicenow Discovery and Software Asset Management applications.</li>\n <li class=\"li\">Integrate the Software Asset Management publisher pack for IBM with an IBM Authorized SAM Provider (IASP) platform to track and manage your IBM licenses. With this integration, you can track and manage IBM licensing\n directly without having to integrate with the IBM License Metric Tool (ILMT) or BigFix Inventory.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # IBM License Compliance for Software Asset Management release notes
Version history for the IBM License Compliance for Software Asset Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.3 - August 2025 (Zurich)
Fixed minor bugs related to IBM reconciliation.
#### Version 4.0.6 - July 2025
Fixed a reconciliation issue related to IBM License Metric Tool (ILMT) product usage.
#### Version 5.0.5 - June 2025
Fixed a minor bug related to the IBM integration.
#### Version 5.0.4 - February 2025
Added support for IBM Cloud Paks running in VMware, IBM LPAR virtual environments, and public cloud providers (such as AWS, Azure and GCP excluding containers and Kubernetes)
#### Version 4.0.3 - November 2024
Minor bug fixes related to IBM ILMT.
#### Version 4.0.0 - August 2024
Added support for IBM software deployed on public cloud environments like AWS, Azure and GCP.
#### Version 3.1.1 - March 2024
In this release, we've made some minor bug fixes.
#### Version 3.1.0 - November 2023
In this release, we've made some minor bug fixes.
#### Version 3.0.0 - August 2023
New: Support for ILMT v2 APIs.
#### Version 2.0.0 - May 2023
Added support for IBM software deployed in IBM LPAR virtual environments.
#### Version 1.0.7 - March 2023
In this release, we've made some minor bug fixes.
#### Version 1.0.0 - February 2023
* Reconcile Processor Value Unit (PVU), Resource Value Unit (RVU), and Virtual Processor Core (VPC) licenses for IBM products using the Servicenow Discovery and Software Asset Management applications.
* Integrate the Software Asset Management publisher pack for IBM with an IBM Authorized SAM Provider (IASP) platform to track and manage your IBM licenses. With this integration, you can track and manage IBM licensing
directly without having to integrate with the IBM License Metric Tool (ILMT) or BigFix Inventory.
| ---
title: IBM License Compliance for Software Asset Management release notes
description: Version history for the IBM License Compliance for Software Asset Management
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# IBM License Compliance for Software Asset Management release notes
Version history for the IBM License Compliance for Software Asset Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.3 - August 2025 (Zurich)
Fixed minor bugs related to IBM reconciliation.
#### Version 4.0.6 - July 2025
Fixed a reconciliation issue related to IBM License Metric Tool (ILMT) product usage.
#### Version 5.0.5 - June 2025
Fixed a minor bug related to the IBM integration.
#### Version 5.0.4 - February 2025
Added support for IBM Cloud Paks running in VMware, IBM LPAR virtual environments, and public cloud providers (such as AWS, Azure and GCP excluding containers and Kubernetes)
#### Version 4.0.3 - November 2024
Minor bug fixes related to IBM ILMT.
#### Version 4.0.0 - August 2024
Added support for IBM software deployed on public cloud environments like AWS, Azure and GCP.
#### Version 3.1.1 - March 2024
In this release, we've made some minor bug fixes.
#### Version 3.1.0 - November 2023
In this release, we've made some minor bug fixes.
#### Version 3.0.0 - August 2023
New: Support for ILMT v2 APIs.
#### Version 2.0.0 - May 2023
Added support for IBM software deployed in IBM LPAR virtual environments.
#### Version 1.0.7 - March 2023
In this release, we've made some minor bug fixes.
#### Version 1.0.0 - February 2023
* Reconcile Processor Value Unit (PVU), Resource Value Unit (RVU), and Virtual Processor Core (VPC) licenses for IBM products using the Servicenow Discovery and Software Asset Management applications.
* Integrate the Software Asset Management publisher pack for IBM with an IBM Authorized SAM Provider (IASP) platform to track and manage your IBM licenses. With this integration, you can track and manage IBM licensing
directly without having to integrate with the IBM License Metric Tool (ILMT) or BigFix Inventory.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-now-assist-ham.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-now-assist-ham.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-now-assist-ham.html | Now Assist for Hardware Asset Management release notes | Version history for the Now Assist for Hardware Asset Management on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-now-assist-ham.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-now-assist-ham.html"><body id="store-rn-itam-now-assist-ham"><main role="main"><article role="article" class="dita" id="store-rn-itam-now-assist-ham" aria-labelledby="title_store-rn-itam-now-assist-ham">
<h1 class="title topictitle1" id="title_store-rn-itam-now-assist-ham"><span class="ph">Now Assist</span> for <span class="ph">Hardware Asset Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Now Assist</span> for <span class="ph">Hardware Asset Management</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-now-assist-ham__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d181580e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.0 - August 2025</dt>
<dd class="dd">Improved performance and support for third-party LLMs in the Help manage hardware asset requests agentic workflow.</dd>
<dt class="dt dlterm">Version 1.1.0 - June 2025</dt>
<dd class="dd" id="store-rn-itam-now-assist-ham__latest-store-rn-itam-now-assist-ham">With the Now Assist for Hardware Asset Management (HAM) application, hardware asset managers can streamline and automate the process of sourcing hardware assets by using AI agents included in the agentic workflow.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Now Assist for Hardware Asset Management release notes
Version history for the Now Assist for Hardware Asset Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - August 2025
Improved performance and support for third-party LLMs in the Help manage hardware asset requests agentic workflow.
#### Version 1.1.0 - June 2025
With the Now Assist for Hardware Asset Management (HAM) application, hardware asset managers can streamline and automate the process of sourcing hardware assets by using AI agents included in the agentic workflow.
| ---
title: Now Assist for Hardware Asset Management release notes
description: Version history for the Now Assist for Hardware Asset Management on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Now Assist for Hardware Asset Management release notes
Version history for the Now Assist for Hardware Asset Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - August 2025
Improved performance and support for third-party LLMs in the Help manage hardware asset requests agentic workflow.
#### Version 1.1.0 - June 2025
With the Now Assist for Hardware Asset Management (HAM) application, hardware asset managers can streamline and automate the process of sourcing hardware assets by using AI agents included in the agentic workflow.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-now-assist-sam.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-now-assist-sam.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-now-assist-sam.html | Now Assist for Software Asset Management (SAM) release notes | Version history for the Now Assist for Software Asset Management (SAM) application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-now-assist-sam.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-now-assist-sam.html"><body id="store-rn-itam-now-assist-sam"><main role="main"><article role="article" class="dita" id="store-rn-itam-now-assist-sam" aria-labelledby="title_store-rn-itam-now-assist-sam">
<h1 class="title topictitle1" id="title_store-rn-itam-now-assist-sam"><span class="ph">Now Assist for Software Asset Management (SAM)</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Now Assist for Software Asset Management (SAM)</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-now-assist-sam__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d297584e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.3.0 - August 2025 (Zurich)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Zurich compatibility for:<ul class="ul" id="store-rn-itam-now-assist-sam__ul_z4l_5l5_bgc">
<li class="li">Publisher compliance summarization</li>
<li class="li">Product compliance summarization</li>
<li class="li">Recommended actions</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.3.0 - August 2025 (Yokohama)</dt>
<dd class="dd">New third-party Al model provider options available for Now Assist: Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet are available for Now Assist skills and Al agents in addition to Now LLM Service and
Azure OpenAl GPT-4.1 and GPT-4.1 mini.</dd>
<dt class="dt dlterm">Version 2.0.0 - May 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itam-now-assist-sam__ul_hhj_g5q_cfc">
<li class="li">Use agentic workflow to automate software asset sourcing to improve operational efficiency</li>
<li class="li">Gain insights into product compliance and optimization with AI-powered product summaries</li>
<li class="li">Use AI-powered recommended actions to mitigate license compliance risk</li>
</ul></li>
<li class="li">Yokohama Early Availability: Gain insights into your publisher license compliance by using Now Assist for SAM</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2025</dt>
<dd class="dd">With the Now Assist for Software Asset Management (SAM) application, SAM managers can use generative AI to summarize important publisher information and gain insights on the software estate and license position, making it
easier to manage compliance with publisher contracts.</dd>
</dl>
</section>
</div>
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} | # Now Assist for Software Asset Management (SAM) release notes
Version history for the Now Assist for Software Asset Management (SAM) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.3.0 - August 2025 (Zurich)
* Zurich compatibility for:
+ Publisher compliance summarization
+ Product compliance summarization
+ Recommended actions
#### Version 2.3.0 - August 2025 (Yokohama)
New third-party Al model provider options available for Now Assist: Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet are available for Now Assist skills and Al agents in addition to Now LLM Service and
Azure OpenAl GPT-4.1 and GPT-4.1 mini.
#### Version 2.0.0 - May 2025
* New:
+ Use agentic workflow to automate software asset sourcing to improve operational efficiency
+ Gain insights into product compliance and optimization with AI-powered product summaries
+ Use AI-powered recommended actions to mitigate license compliance risk
* Yokohama Early Availability: Gain insights into your publisher license compliance by using Now Assist for SAM
#### Version 1.0.0 - February 2025
With the Now Assist for Software Asset Management (SAM) application, SAM managers can use generative AI to summarize important publisher information and gain insights on the software estate and license position, making it
easier to manage compliance with publisher contracts.
| ---
title: Now Assist for Software Asset Management (SAM) release notes
description: Version history for the Now Assist for Software Asset Management (SAM)
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Now Assist for Software Asset Management (SAM) release notes
Version history for the Now Assist for Software Asset Management (SAM) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.3.0 - August 2025 (Zurich)
* Zurich compatibility for:
+ Publisher compliance summarization
+ Product compliance summarization
+ Recommended actions
#### Version 2.3.0 - August 2025 (Yokohama)
New third-party Al model provider options available for Now Assist: Google Gemini 2.0 Flash, Google Gemini 2.5 Pro, and AWS Claude 3.7 Sonnet are available for Now Assist skills and Al agents in addition to Now LLM Service and
Azure OpenAl GPT-4.1 and GPT-4.1 mini.
#### Version 2.0.0 - May 2025
* New:
+ Use agentic workflow to automate software asset sourcing to improve operational efficiency
+ Gain insights into product compliance and optimization with AI-powered product summaries
+ Use AI-powered recommended actions to mitigate license compliance risk
* Yokohama Early Availability: Gain insights into your publisher license compliance by using Now Assist for SAM
#### Version 1.0.0 - February 2025
With the Now Assist for Software Asset Management (SAM) application, SAM managers can use generative AI to summarize important publisher information and gain insights on the software estate and license position, making it
easier to manage compliance with publisher contracts.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-ot-asset-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-ot-asset-mgmt.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-ot-asset-mgmt.html | OT Asset Management release notes | Version history for the OT Asset Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-ot-asset-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-ot-asset-mgmt.html"><body id="store-rn-itam-ot-asset-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-itam-ot-asset-mgmt" aria-labelledby="title_store-rn-itam-ot-asset-mgmt">
<h1 class="title topictitle1" id="title_store-rn-itam-ot-asset-mgmt">OT Asset Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the OT Asset Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-ot-asset-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d305316e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.1.1 - June 2025</dt>
<dd class="dd" id="store-rn-itam-ot-asset-mgmt__latest-store-rn-itam-ot-asset-mgmt"><ul class="ul">
<li class="li">Fixed:
<ul class="ul">
<li class="li">The missing opt-in capability for Custom Firmware CPE mapping feature in the Enterprise Asset Management Content Service to improve the firmware normalization process.</li>
<li class="li">Added an Exclude from Content Service toggle on the Custom Firmware CPE mapping form, allowing you to prevent selected transactions from being shared with the Content Service.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Firmware Model Discovery: Capture and track the installed firmware model and version during discovery.</li>
<li class="li">Firmware Install Management: Track firmware installations on OT and hardware assets.</li>
<li class="li">Firmware Normalization: Normalize discovered firmware models against a content library curated by ServiceNow and map to CPE vulnerability published data.</li>
<li class="li">Hardware Asset Integration: Manage hardware class assets that are part of the OT network throughout their lifecycle using the same workspace and workflows used to manage OT and OE assets. Workflows include Request,
Refresh, Stock Order, Single and Multi-asset Onboarding, Repair, RMA, Maintenance Plan, and Disposal.</li>
<li class="li">MAC Addresses: MAC addresses are tracked on asset records during asset receiving and onboarding. They are also synced with configuration items (CIs) and related network adapters.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added new roles <ul class="ul">
<li class="li">sn_otam.ot_asset_manager <ul class="ul">
<li class="li">Full access to OT Asset Workspace, Mobile Agent App, all EAM features including all EAM workflows and tasks, and creating models and assets limited to the respective classes.</li>
</ul></li>
<li class="li">sn_otam.ot_asset_technician <ul class="ul">
<li class="li">Limited access to OT Asset Workspace and Mobile Agent App. Ability to work on select EAM workflows and tasks limited to the respective model and asset classes</li>
</ul></li>
</ul>
</li>
<li class="li">Subscription Units Based licensing based on resource categories.</li>
</ul></li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - May 2024</dt>
<dd class="dd">Operational Technology (OT) Asset Management is a specialized offering within our suite of Enterprise Asset Management (EAM) solutions, tailored specifically for the management of
Operational Technology (OT) and Operational Equipment (OE) assets. With OT Asset Management, users can expect a comprehensive approach to managing the end-to-end lifecycle of their OT and OE assets.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-ot-asset-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-ot-asset-mgmt.html\"><body id=\"store-rn-itam-ot-asset-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itam-ot-asset-mgmt\" aria-labelledby=\"title_store-rn-itam-ot-asset-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itam-ot-asset-mgmt\">OT Asset Management release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the OT Asset Management application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itam-ot-asset-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d305316e62\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.1.1 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itam-ot-asset-mgmt__latest-store-rn-itam-ot-asset-mgmt\"><ul class=\"ul\">\n <li class=\"li\">Fixed:\n <ul class=\"ul\">\n <li class=\"li\">The missing opt-in capability for Custom Firmware CPE mapping feature in the Enterprise Asset Management Content Service to improve the firmware normalization process.</li>\n <li class=\"li\">Added an Exclude from Content Service toggle on the Custom Firmware CPE mapping form, allowing you to prevent selected transactions from being shared with the Content Service.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Firmware Model Discovery: Capture and track the installed firmware model and version during discovery.</li>\n <li class=\"li\">Firmware Install Management: Track firmware installations on OT and hardware assets.</li>\n <li class=\"li\">Firmware Normalization: Normalize discovered firmware models against a content library curated by ServiceNow and map to CPE vulnerability published data.</li>\n <li class=\"li\">Hardware Asset Integration: Manage hardware class assets that are part of the OT network throughout their lifecycle using the same workspace and workflows used to manage OT and OE assets. Workflows include Request,\n Refresh, Stock Order, Single and Multi-asset Onboarding, Repair, RMA, Maintenance Plan, and Disposal.</li>\n <li class=\"li\">MAC Addresses: MAC addresses are tracked on asset records during asset receiving and onboarding. They are also synced with configuration items (CIs) and related network adapters.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added new roles <ul class=\"ul\">\n <li class=\"li\">sn_otam.ot_asset_manager <ul class=\"ul\">\n <li class=\"li\">Full access to OT Asset Workspace, Mobile Agent App, all EAM features including all EAM workflows and tasks, and creating models and assets limited to the respective classes.</li>\n </ul></li>\n <li class=\"li\">sn_otam.ot_asset_technician <ul class=\"ul\">\n <li class=\"li\">Limited access to OT Asset Workspace and Mobile Agent App. Ability to work on select EAM workflows and tasks limited to the respective model and asset classes</li>\n </ul></li>\n </ul>\n </li>\n <li class=\"li\">Subscription Units Based licensing based on resource categories.</li>\n </ul></li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - May 2024</dt>\n <dd class=\"dd\">Operational Technology (OT) Asset Management is a specialized offering within our suite of Enterprise Asset Management (EAM) solutions, tailored specifically for the management of\n Operational Technology (OT) and Operational Equipment (OE) assets. With OT Asset Management, users can expect a comprehensive approach to managing the end-to-end lifecycle of their OT and OE assets.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # OT Asset Management release notes
Version history for the OT Asset Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.1 - June 2025
* Fixed:
+ The missing opt-in capability for Custom Firmware CPE mapping feature in the Enterprise Asset Management Content Service to improve the firmware normalization process.
+ Added an Exclude from Content Service toggle on the Custom Firmware CPE mapping form, allowing you to prevent selected transactions from being shared with the Content Service.
#### Version 2.1.0 - February 2025
* New:
+ Firmware Model Discovery: Capture and track the installed firmware model and version during discovery.
+ Firmware Install Management: Track firmware installations on OT and hardware assets.
+ Firmware Normalization: Normalize discovered firmware models against a content library curated by ServiceNow and map to CPE vulnerability published data.
+ Hardware Asset Integration: Manage hardware class assets that are part of the OT network throughout their lifecycle using the same workspace and workflows used to manage OT and OE assets. Workflows include Request,
Refresh, Stock Order, Single and Multi-asset Onboarding, Repair, RMA, Maintenance Plan, and Disposal.
+ MAC Addresses: MAC addresses are tracked on asset records during asset receiving and onboarding. They are also synced with configuration items (CIs) and related network adapters.
#### Version 1.1.0 - August 2024
* + New:
- Added new roles
* sn\_otam.ot\_asset\_manager
+ Full access to OT Asset Workspace, Mobile Agent App, all EAM features including all EAM workflows and tasks, and creating models and assets limited to the respective classes.
* sn\_otam.ot\_asset\_technician
+ Limited access to OT Asset Workspace and Mobile Agent App. Ability to work on select EAM workflows and tasks limited to the respective model and asset classes
- Subscription Units Based licensing based on resource categories.
#### Version 1.0.0 - May 2024
Operational Technology (OT) Asset Management is a specialized offering within our suite of Enterprise Asset Management (EAM) solutions, tailored specifically for the management of
Operational Technology (OT) and Operational Equipment (OE) assets. With OT Asset Management, users can expect a comprehensive approach to managing the end-to-end lifecycle of their OT and OE assets.
| ---
title: OT Asset Management release notes
description: Version history for the OT Asset Management application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# OT Asset Management release notes
Version history for the OT Asset Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.1 - June 2025
* Fixed:
+ The missing opt-in capability for Custom Firmware CPE mapping feature in the Enterprise Asset Management Content Service to improve the firmware normalization process.
+ Added an Exclude from Content Service toggle on the Custom Firmware CPE mapping form, allowing you to prevent selected transactions from being shared with the Content Service.
#### Version 2.1.0 - February 2025
* New:
+ Firmware Model Discovery: Capture and track the installed firmware model and version during discovery.
+ Firmware Install Management: Track firmware installations on OT and hardware assets.
+ Firmware Normalization: Normalize discovered firmware models against a content library curated by ServiceNow and map to CPE vulnerability published data.
+ Hardware Asset Integration: Manage hardware class assets that are part of the OT network throughout their lifecycle using the same workspace and workflows used to manage OT and OE assets. Workflows include Request,
Refresh, Stock Order, Single and Multi-asset Onboarding, Repair, RMA, Maintenance Plan, and Disposal.
+ MAC Addresses: MAC addresses are tracked on asset records during asset receiving and onboarding. They are also synced with configuration items (CIs) and related network adapters.
#### Version 1.1.0 - August 2024
* + New:
- Added new roles
* sn\_otam.ot\_asset\_manager
+ Full access to OT Asset Workspace, Mobile Agent App, all EAM features including all EAM workflows and tasks, and creating models and assets limited to the respective classes.
* sn\_otam.ot\_asset\_technician
+ Limited access to OT Asset Workspace and Mobile Agent App. Ability to work on select EAM workflows and tasks limited to the respective model and asset classes
- Subscription Units Based licensing based on resource categories.
#### Version 1.0.0 - May 2024
Operational Technology (OT) Asset Management is a specialized offering within our suite of Enterprise Asset Management (EAM) solutions, tailored specifically for the management of
Operational Technology (OT) and Operational Equipment (OE) assets. With OT Asset Management, users can expect a comprehensive approach to managing the end-to-end lifecycle of their OT and OE assets.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-procurement-integration.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-procurement-integration.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-procurement-integration.html | ITAM Procurement Integration release notes | Version history for the ITAM Content Library Portal application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-procurement-integration.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-procurement-integration.html"><body id="store-rn-itam-procurement-integration"><main role="main"><article role="article" class="dita" id="store-rn-itam-procurement-integration" aria-labelledby="title_store-rn-itam-procurement-integration">
<h1 class="title topictitle1" id="title_store-rn-itam-procurement-integration">ITAM Procurement Integration release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITAM Content Library Portal application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-procurement-integration__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d540710e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.1 - November 2024</dt>
<dd class="dd" id="store-rn-itam-procurement-integration__latest-store-rn-itam-procurement-integration">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itam-procurement-integration__ul_nx3_lxs_ddc">
<li class="li">Minor bug fixes.</li>
<li class="li">The Purchase Order number on the entitlement import error and the Purchase Order Line Item is auto-populated.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - May 2023</dt>
<dd class="dd">Use the Asset Management - Procurement Integration application to integrate with external purchasing systems. This integration allows SAM Admins to create purchase requisitions for software license requirements in the
external purchasing system. Later, after the purchase order is received, the receiving transactions are used to automate the entitlement creation in ServiceNow Software Asset Management.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # ITAM Procurement Integration release notes
Version history for the ITAM Content Library Portal application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - November 2024
* Fixed:
+ Minor bug fixes.
+ The Purchase Order number on the entitlement import error and the Purchase Order Line Item is auto-populated.
#### Version 1.0.0 - May 2023
Use the Asset Management - Procurement Integration application to integrate with external purchasing systems. This integration allows SAM Admins to create purchase requisitions for software license requirements in the
external purchasing system. Later, after the purchase order is received, the receiving transactions are used to automate the entitlement creation in ServiceNow Software Asset Management.
| ---
title: ITAM Procurement Integration release notes
description: Version history for the ITAM Content Library Portal application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# ITAM Procurement Integration release notes
Version history for the ITAM Content Library Portal application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - November 2024
* Fixed:
+ Minor bug fixes.
+ The Purchase Order number on the entitlement import error and the Purchase Order Line Item is auto-populated.
#### Version 1.0.0 - May 2023
Use the Asset Management - Procurement Integration application to integrate with external purchasing systems. This integration allows SAM Admins to create purchase requisitions for software license requirements in the
external purchasing system. Later, after the purchase order is received, the receiving transactions are used to automate the entitlement creation in ServiceNow Software Asset Management.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-health-check.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-health-check.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-sam-health-check.html | ITAM Health Check release notes | Version history for the ITAM Health Check application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-health-check.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-health-check.html"><body id="store-rn-itam-sam-health-check"><main role="main"><article role="article" class="dita" id="store-rn-itam-sam-health-check" aria-labelledby="title_store-rn-itam-sam-health-check">
<h1 class="title topictitle1" id="title_store-rn-itam-sam-health-check">ITAM Health Check release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITAM Health Check application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-sam-health-check__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d453972e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.1 - August 2025</dt>
<dd class="dd">In this version, the ITAM Health Check application is updated so that results are displayed by product in the Product results section of the License Workbench.</dd>
<dt class="dt dlterm">Version 2.3.2 - February 2025</dt>
<dd class="dd" id="store-rn-itam-sam-health-check__latest-store-rn-itam-sam-health-check">
<ul class="ul">
<li class="li">Added new Health checks for the following configurations:<ul class="ul" id="store-rn-itam-sam-health-check__ul_ogn_5dg_zdc">
<li class="li">Microsoft 365</li>
<li class="li">General</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.2 - August 2024</dt>
<dd class="dd">Fixed: Issues on checks for Microsoft SQL server and Microsoft 365 are fixed.</dd>
<dt class="dt dlterm">Version 2.2.1 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Added new Health checks for the following configurations:<ul class="ul" id="store-rn-itam-sam-health-check__ul_sxl_ln5_2bc">
<li class="li">Microsoft SQL Server</li>
<li class="li">Oracle Java</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.6 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Added new Health checks for the following configurations:<ul class="ul" id="store-rn-itam-sam-health-check__ul_ec1_pxm_21c">
<li class="li">Microsoft Windows Server</li>
<li class="li">Microsoft SQL Server</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.1 - August 2023</dt>
<dd class="dd">Created a new CMDB suite and added Config and CMDB suite checks for Microsoft SQL and Windows servers.</dd>
<dt class="dt dlterm">Version 2.0.4 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itam-sam-health-check__ul_mzp_5bb_hwb">
<li class="li">New: Added new Health checks for the following configurations: <ul class="ul">
<li class="li">Oracle Database Server</li>
<li class="li">SaaS - Microsoft 365</li>
<li class="li">Microsoft SQL Server</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - August 2022</dt>
<dd class="dd">
<p class="p">Perform Software Asset Management configuration scans to determine issues with configuration or discovery, that could impact software License compliance results. Additionally, get recommendations to fix the issues and
thereafter create tasks for successful resolution.</p>
</dd>
</dl>
</section>
</div>
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} | # ITAM Health Check release notes
Version history for the ITAM Health Check application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.1 - August 2025
In this version, the ITAM Health Check application is updated so that results are displayed by product in the Product results section of the License Workbench.
#### Version 2.3.2 - February 2025
* Added new Health checks for the following configurations:
+ Microsoft 365
+ General
#### Version 2.2.2 - August 2024
Fixed: Issues on checks for Microsoft SQL server and Microsoft 365 are fixed.
#### Version 2.2.1 - May 2024
* Added new Health checks for the following configurations:
+ Microsoft SQL Server
+ Oracle Java
#### Version 2.1.6 - February 2024
* Added new Health checks for the following configurations:
+ Microsoft Windows Server
+ Microsoft SQL Server
#### Version 2.1.1 - August 2023
Created a new CMDB suite and added Config and CMDB suite checks for Microsoft SQL and Windows servers.
#### Version 2.0.4 - February 2023
* New: Added new Health checks for the following configurations:
+ Oracle Database Server
+ SaaS - Microsoft 365
+ Microsoft SQL Server
#### Version 1.0.1 - August 2022
Perform Software Asset Management configuration scans to determine issues with configuration or discovery, that could impact software License compliance results. Additionally, get recommendations to fix the issues and
thereafter create tasks for successful resolution.
| ---
title: ITAM Health Check release notes
description: Version history for the ITAM Health Check application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# ITAM Health Check release notes
Version history for the ITAM Health Check application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.1 - August 2025
In this version, the ITAM Health Check application is updated so that results are displayed by product in the Product results section of the License Workbench.
#### Version 2.3.2 - February 2025
* Added new Health checks for the following configurations:
+ Microsoft 365
+ General
#### Version 2.2.2 - August 2024
Fixed: Issues on checks for Microsoft SQL server and Microsoft 365 are fixed.
#### Version 2.2.1 - May 2024
* Added new Health checks for the following configurations:
+ Microsoft SQL Server
+ Oracle Java
#### Version 2.1.6 - February 2024
* Added new Health checks for the following configurations:
+ Microsoft Windows Server
+ Microsoft SQL Server
#### Version 2.1.1 - August 2023
Created a new CMDB suite and added Config and CMDB suite checks for Microsoft SQL and Windows servers.
#### Version 2.0.4 - February 2023
* New: Added new Health checks for the following configurations:
+ Oracle Database Server
+ SaaS - Microsoft 365
+ Microsoft SQL Server
#### Version 1.0.1 - August 2022
Perform Software Asset Management configuration scans to determine issues with configuration or discovery, that could impact software License compliance results. Additionally, get recommendations to fix the issues and
thereafter create tasks for successful resolution.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-int-sap-s4hana-cloud.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-int-sap-s4hana-cloud.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-sam-int-sap-s4hana-cloud.html | Software Asset Management integration with SAP S/4HANA Cloud release notes | Version history for the Software Asset Management integration with SAP S/4HANA Cloud application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-int-sap-s4hana-cloud.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-int-sap-s4hana-cloud.html"><body id="store-rn-itam-sam-int-sap-s4hana-cloud"><main role="main"><article role="article" class="dita" id="store-rn-itam-sam-int-sap-s4hana-cloud" aria-labelledby="title_store-rn-itam-sam-int-sap-s4hana-cloud">
<h1 class="title topictitle1" id="title_store-rn-itam-sam-int-sap-s4hana-cloud"><span class="ph">Software Asset Management</span> integration with <span class="ph">SAP S/4HANA</span> Cloud release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Software Asset Management</span> integration with <span class="ph">SAP S/4HANA</span> Cloud application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-sam-int-sap-s4hana-cloud__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d429171e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.2 - March 2025</dt>
<dd class="dd" id="store-rn-itam-sam-int-sap-s4hana-cloud__latest-store-rn-itam-sam-int-sap-s4hana-cloud">New plugin to integrate with S/4Hana Cloud Public Edition with Software Asset Management.</dd>
<dt class="dt dlterm">Version 1.0.1 - February 2025</dt>
<dd class="dd">New plugin to integrate with S/4Hana Cloud Public Edition with Software Asset Management.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Software Asset Management integration with SAP S/4HANA Cloud release notes
Version history for the Software Asset Management integration with SAP S/4HANA Cloud application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - March 2025
New plugin to integrate with S/4Hana Cloud Public Edition with Software Asset Management.
#### Version 1.0.1 - February 2025
New plugin to integrate with S/4Hana Cloud Public Edition with Software Asset Management.
| ---
title: Software Asset Management integration with SAP S/4HANA Cloud release notes
description: Version history for the Software Asset Management integration with SAP
S/4HANA Cloud application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
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---
# Software Asset Management integration with SAP S/4HANA Cloud release notes
Version history for the Software Asset Management integration with SAP S/4HANA Cloud application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - March 2025
New plugin to integrate with S/4Hana Cloud Public Edition with Software Asset Management.
#### Version 1.0.1 - February 2025
New plugin to integrate with S/4Hana Cloud Public Edition with Software Asset Management.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-int-successfactors.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-int-successfactors.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-sam-int-successfactors.html | Software Asset Management integration with SuccessFactors release notes | Version history for the Software Asset Management integration with SuccessFactors on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-int-successfactors.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-int-successfactors.html"><body id="store-rn-itam-sam-int-successfactors"><main role="main"><article role="article" class="dita" id="store-rn-itam-sam-int-successfactors" aria-labelledby="title_store-rn-itam-sam-int-successfactors">
<h1 class="title topictitle1" id="title_store-rn-itam-sam-int-successfactors"><span class="ph">Software Asset Management</span> integration with <span class="ph">SuccessFactors</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Software Asset Management</span> integration with <span class="ph">SuccessFactors</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-sam-int-successfactors__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d131518e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.1 - July 2024</dt>
<dd class="dd" id="store-rn-itam-sam-int-successfactors__latest-store-rn-itam-sam-int-successfactors">The SaaS Feature Usage issue for SAP SuccessFactors integration is fixed.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2024</dt>
<dd class="dd">The Software Asset Management - SuccessFactor Integration provides subflows to download subscriptions for SAP SuccessFactors.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Software Asset Management integration with SuccessFactors release notes
Version history for the Software Asset Management integration with SuccessFactors on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - July 2024
The SaaS Feature Usage issue for SAP SuccessFactors integration is fixed.
#### Version 1.0.0 - February 2024
The Software Asset Management - SuccessFactor Integration provides subflows to download subscriptions for SAP SuccessFactors.
| ---
title: Software Asset Management integration with SuccessFactors release notes
description: Version history for the Software Asset Management integration with SuccessFactors
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Software Asset Management integration with SuccessFactors release notes
Version history for the Software Asset Management integration with SuccessFactors on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - July 2024
The SaaS Feature Usage issue for SAP SuccessFactors integration is fixed.
#### Version 1.0.0 - February 2024
The Software Asset Management - SuccessFactor Integration provides subflows to download subscriptions for SAP SuccessFactors.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-integration-with-workday.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-integration-with-workday.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-sam-integration-with-workday.html | Software Asset Management integration with Workday release notes | Version history for the ITAM Software Asset Management integration with Workday application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-integration-with-workday.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-integration-with-workday.html"><body id="store-rn-itam-sam-integration-with-workday"><main role="main"><article role="article" class="dita" id="store-rn-itam-sam-integration-with-workday" aria-labelledby="title_store-rn-itam-sam-integration-with-workday">
<h1 class="title topictitle1" id="title_store-rn-itam-sam-integration-with-workday">Software Asset Management integration with Workday release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITAM Software Asset Management integration with Workday application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-sam-integration-with-workday__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d121346e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.12 - February 2025</dt>
<dd class="dd" id="store-rn-itam-sam-integration-with-workday__latest-store-rn-itam-sam-integration-with-workday">Issue in processing contingent workers if employee type field is empty is fixed.</dd>
<dt class="dt dlterm">Version 1.0.8 - August 2024</dt>
<dd class="dd">The SAM Workday license calculator is updated to remain compatible with the latest Reconciliation Framework changes implementation.</dd>
<dt class="dt dlterm">Version 1.0.7 - May 2024</dt>
<dd class="dd">In this version, Workday Download Subscriptions is modified to change the data paths from personal information data to employment information data.</dd>
<dt class="dt dlterm">Version 1.0.4 - January 2024</dt>
<dd class="dd">In this version, Workday Download Subscriptions scheduled job issue is fixed.</dd>
<dt class="dt dlterm">Version 1.0.3 - November 2023</dt>
<dd class="dd">In this version, a few upgrade issues are fixed.</dd>
<dt class="dt dlterm">Version 1.0.2 - February 2023</dt>
<dd class="dd">New: Compatible with Utah grouping enhancement APIs.</dd>
<dt class="dt dlterm">Version 1.0.1 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itam-sam-integration-with-workday__ul_dtq_w2c_mxb">
<li class="li">The Software Asset Management - Workday Integration is built by Bristlecone, Inc.</li>
<li class="li">The Software Asset Management - Workday Integration provides subflows to download subscriptions for Workday HCM and Workday financials.</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-integration-with-workday.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-integration-with-workday.html\"><body id=\"store-rn-itam-sam-integration-with-workday\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itam-sam-integration-with-workday\" aria-labelledby=\"title_store-rn-itam-sam-integration-with-workday\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itam-sam-integration-with-workday\">Software Asset Management integration with Workday release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITAM Software Asset Management integration with Workday application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itam-sam-integration-with-workday__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d121346e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.12 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itam-sam-integration-with-workday__latest-store-rn-itam-sam-integration-with-workday\">Issue in processing contingent workers if employee type field is empty is fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.8 - August 2024</dt>\n <dd class=\"dd\">The SAM Workday license calculator is updated to remain compatible with the latest Reconciliation Framework changes implementation.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.7 - May 2024</dt>\n <dd class=\"dd\">In this version, Workday Download Subscriptions is modified to change the data paths from personal information data to employment information data.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - January 2024</dt>\n <dd class=\"dd\">In this version, Workday Download Subscriptions scheduled job issue is fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - November 2023</dt>\n <dd class=\"dd\">In this version, a few upgrade issues are fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - February 2023</dt>\n <dd class=\"dd\">New: Compatible with Utah grouping enhancement APIs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itam-sam-integration-with-workday__ul_dtq_w2c_mxb\">\n <li class=\"li\">The Software Asset Management - Workday Integration is built by Bristlecone, Inc.</li>\n <li class=\"li\">The Software Asset Management - Workday Integration provides subflows to download subscriptions for Workday HCM and Workday financials.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Software Asset Management integration with Workday release notes
Version history for the ITAM Software Asset Management integration with Workday application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.12 - February 2025
Issue in processing contingent workers if employee type field is empty is fixed.
#### Version 1.0.8 - August 2024
The SAM Workday license calculator is updated to remain compatible with the latest Reconciliation Framework changes implementation.
#### Version 1.0.7 - May 2024
In this version, Workday Download Subscriptions is modified to change the data paths from personal information data to employment information data.
#### Version 1.0.4 - January 2024
In this version, Workday Download Subscriptions scheduled job issue is fixed.
#### Version 1.0.3 - November 2023
In this version, a few upgrade issues are fixed.
#### Version 1.0.2 - February 2023
New: Compatible with Utah grouping enhancement APIs.
#### Version 1.0.1 - August 2022
* The Software Asset Management - Workday Integration is built by Bristlecone, Inc.
* The Software Asset Management - Workday Integration provides subflows to download subscriptions for Workday HCM and Workday financials.
| ---
title: Software Asset Management integration with Workday release notes
description: Version history for the ITAM Software Asset Management integration with
Workday application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Software Asset Management integration with Workday release notes
Version history for the ITAM Software Asset Management integration with Workday application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.12 - February 2025
Issue in processing contingent workers if employee type field is empty is fixed.
#### Version 1.0.8 - August 2024
The SAM Workday license calculator is updated to remain compatible with the latest Reconciliation Framework changes implementation.
#### Version 1.0.7 - May 2024
In this version, Workday Download Subscriptions is modified to change the data paths from personal information data to employment information data.
#### Version 1.0.4 - January 2024
In this version, Workday Download Subscriptions scheduled job issue is fixed.
#### Version 1.0.3 - November 2023
In this version, a few upgrade issues are fixed.
#### Version 1.0.2 - February 2023
New: Compatible with Utah grouping enhancement APIs.
#### Version 1.0.1 - August 2022
* The Software Asset Management - Workday Integration is built by Bristlecone, Inc.
* The Software Asset Management - Workday Integration provides subflows to download subscriptions for Workday HCM and Workday financials.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-playbooks.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-playbooks.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-sam-playbooks.html | Software Asset Management Playbooks and Guided Setups release notes | Version history for the IT Asset Management Software Asset Management Playbooks and Guided Setups application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-playbooks.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-playbooks.html"><body id="store-rn-itam-sam-playbooks"><main role="main"><article role="article" class="dita" id="store-rn-itam-sam-playbooks" aria-labelledby="title_store-rn-itam-sam-playbooks">
<h1 class="title topictitle1" id="title_store-rn-itam-sam-playbooks">Software Asset Management Playbooks and Guided Setups release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IT Asset Management</span> Software Asset Management Playbooks and Guided Setups application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-itam-sam-playbooks__section_pdx_gnz_gqb">
<div class="p"><div class="note important note_important" id="store-rn-itam-sam-playbooks__note_qdx_gnz_gqb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-sam-playbooks__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-itam-sam-playbooks__section_rdx_gnz_gqb"><h2 id="d451284e59" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-itam-sam-playbooks__dl_sdx_gnz_gqb">
<dt class="dt dlterm">Version 3.0.9 - May 2024</dt>
<dd class="dd" id="store-rn-itam-sam-playbooks__latest-sam-playbooks">In this release, the product type column name is updated in the Software model form for Playbook.</dd>
<dt class="dt dlterm">Version 2.0.7 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Added Guided Setup to help you configure Microsoft SQL Server on your ServiceNow instance and created the below categories:<ul class="ul" id="store-rn-itam-sam-playbooks__ul_gjr_qry_dyb">
<li class="li">Prerequisites</li>
<li class="li">Software Asset Management Configurations</li>
<li class="li">Verify Software Asset Management; Configurations</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.0 - March 2023</dt>
<dd class="dd">Issue fix</dd>
<dt class="dt dlterm">Version 1.2.0 - March 2023</dt>
<dd class="dd">Issue fix</dd>
<dt class="dt dlterm">Version 1.1.9 - February 2023</dt>
<dd class="dd">Removed: In this release, the sn_pad_demo plugin dependency is removed.</dd>
<dt class="dt dlterm">Version 1.1.8 - January 2023 (compatible with Tokyo)</dt>
<dd class="dd">Removed the sn_pad_demo plugin dependency</dd>
<dt class="dt dlterm">Version 1.0.2 - January 2023 (compatible with Rome)</dt>
<dd class="dd">Removed the sn_pad_demo plugin dependency</dd>
<dt class="dt dlterm">Version 1.1.5 - August 2022</dt>
<dd class="dd">Fixes</dd>
<dt class="dt dlterm">Version 1.1.2 - February 2022</dt>
<dd class="dd">Fixes</dd>
<dt class="dt dlterm">Version 1.0.1 - July 2021</dt>
<dd class="dd">New: New Guided walk-through for creation of an entitlement. Guided walk-through in new workspace view. All on-premise as well as SaaS product type included. For each field details playbook card user interface Aggregate
details of all steps in last.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Software Asset Management Playbooks and Guided Setups release notes
Version history for the IT Asset Management Software Asset Management Playbooks and Guided Setups application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.9 - May 2024
In this release, the product type column name is updated in the Software model form for Playbook.
#### Version 2.0.7 - August 2023
* Added Guided Setup to help you configure Microsoft SQL Server on your ServiceNow instance and created the below categories:
+ Prerequisites
+ Software Asset Management Configurations
+ Verify Software Asset Management; Configurations
#### Version 1.3.0 - March 2023
Issue fix
#### Version 1.2.0 - March 2023
Issue fix
#### Version 1.1.9 - February 2023
Removed: In this release, the sn\_pad\_demo plugin dependency is removed.
#### Version 1.1.8 - January 2023 (compatible with Tokyo)
Removed the sn\_pad\_demo plugin dependency
#### Version 1.0.2 - January 2023 (compatible with Rome)
Removed the sn\_pad\_demo plugin dependency
#### Version 1.1.5 - August 2022
Fixes
#### Version 1.1.2 - February 2022
Fixes
#### Version 1.0.1 - July 2021
New: New Guided walk-through for creation of an entitlement. Guided walk-through in new workspace view. All on-premise as well as SaaS product type included. For each field details playbook card user interface Aggregate
details of all steps in last.
| ---
title: Software Asset Management Playbooks and Guided Setups release notes
description: Version history for the IT Asset Management Software Asset Management
Playbooks and Guided Setups application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Software Asset Management Playbooks and Guided Setups release notes
Version history for the IT Asset Management Software Asset Management Playbooks and Guided Setups application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.9 - May 2024
In this release, the product type column name is updated in the Software model form for Playbook.
#### Version 2.0.7 - August 2023
* Added Guided Setup to help you configure Microsoft SQL Server on your ServiceNow instance and created the below categories:
+ Prerequisites
+ Software Asset Management Configurations
+ Verify Software Asset Management; Configurations
#### Version 1.3.0 - March 2023
Issue fix
#### Version 1.2.0 - March 2023
Issue fix
#### Version 1.1.9 - February 2023
Removed: In this release, the sn\_pad\_demo plugin dependency is removed.
#### Version 1.1.8 - January 2023 (compatible with Tokyo)
Removed the sn\_pad\_demo plugin dependency
#### Version 1.0.2 - January 2023 (compatible with Rome)
Removed the sn\_pad\_demo plugin dependency
#### Version 1.1.5 - August 2022
Fixes
#### Version 1.1.2 - February 2022
Fixes
#### Version 1.0.1 - July 2021
New: New Guided walk-through for creation of an entitlement. Guided walk-through in new workspace view. All on-premise as well as SaaS product type included. For each field details playbook card user interface Aggregate
details of all steps in last.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt-integrations.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt-integrations.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt-integrations.html | Software Asset Management - SaaS License Management release notes | Version history for the IT Asset Management Software Asset Management - SaaS License Management on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt-integrations.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt-integrations.html"><body id="store-rn-itam-sam-saas-license-mgmt-integrations"><main role="main"><article role="article" class="dita" id="store-rn-itam-sam-saas-license-mgmt-integrations" aria-labelledby="title_store-rn-itam-sam-saas-license-mgmt-integrations">
<h1 class="title topictitle1" id="title_store-rn-itam-sam-saas-license-mgmt-integrations"><span class="ph">Software Asset Management</span> - <span class="ph">SaaS License Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IT Asset Management</span>
<span class="ph">Software Asset Management</span> - <span class="ph">SaaS License Management</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-sam-saas-license-mgmt-integrations__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d318927e70" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 16.0.6 - August 2025 (Zurich)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">This version includes several improvements and bug fixes:<ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_gwl_qcn_bgc">
<li class="li">Support for the Microsoft 365 Dynamics profile type is added.</li>
<li class="li">License assignment and dual use handling for M365 is improved.</li>
<li class="li">Permission levels for Entra ID, Microsoft Dynamics 365, and other services are updated.</li>
<li class="li">Scheduled jobs for Office 365 and Adobe are improved.</li>
<li class="li">The UI issue with duplicate Publish buttons is fixed.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 15.0.17 - August 2025 (Yokohama)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">This version includes several key improvements and bug fixes:<ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_hsn_1q4_zfc">
<li class="li">The SSO Application form has been updated with new improvements.</li>
<li class="li">Issues with page breaks on the integration page have been resolved.</li>
<li class="li">The duplicate Publish button on the integration profile page has been removed.</li>
<li class="li">Scheduled job issues related to Microsoft 365 and Adobe subscriptions following an upgrade have been fixed.</li>
<li class="li">The Salesforce download consumption subflow issue has been successfully resolved.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 14.0.11 - August 2025 (Xanadu)</dt>
<dd class="dd"><p class="p">In this version:</p>
<ul class="ul">
<li class="li">Enhancements are added in SSO Application Form.</li>
<li class="li">Integration page break issues are fixed.</li>
<li class="li">Duplicate publish button in profile page is resolved.</li>
<li class="li">Okta scheduled job issue related to scopes is fixed.</li>
</ul></dd>
<dt class="dt dlterm">Version 15.0.15 - May 2025 (Yokohama)</dt>
<dd class="dd" id="store-rn-itam-sam-saas-license-mgmt-integrations__latest-sam-saas-license-mgmt-integrations">
<ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_egw_g43_cfc">
<li class="li">New:<ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_ycr_h43_cfc">
<li class="li">Gain complete visibility into the usage of all SaaS applications</li>
<li class="li">Discover and manage all paid or free SaaS applications, which are accessed via a browser and configured within the ServiceNow Agent Client Collector (ACC-V) product. Manage your shadow IT spend more
effectively by viewing all the users who access these applications in the SaaS detection report. This report also shows the usage of these applications and how long each application has been used.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 14.0.9 - May 2025 (Xanadu)</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_arz_l5c_1fc">
<li class="li">New:<ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_bnp_m5c_1fc">
<li class="li">Gain complete visibility into the usage of all SaaS applications</li>
<li class="li">Discover and manage all paid or free SaaS applications, which are accessed via a browser and configured within the ServiceNow</li>
<li class="li">Agent Client Collector (ACC-V) product. Manage your shadow IT spend more effectively by viewing all the users who access these applications in the SaaS detection report. This report also shows the usage of
these applications and how long each application has been used.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 13.1.12 - May 2025 (Washington DC)</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_vg5_m5c_1fc">
<li class="li">New:</li>
<li class="li">Gain complete visibility into the usage of all SaaS applications</li>
<li class="li">Discover and manage all paid or free SaaS applications, which are accessed via a browser and configured within the ServiceNow</li>
<li class="li">Agent Client Collector (ACC-V) product. Manage your shadow IT spend more effectively by viewing all the users who access these applications in the SaaS detection report. This report also shows the usage of these
applications and how long each application has been used.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 15.0.12 - March 2025 (Yokohama)</dt>
<dd class="dd"><ul class="ul">
<li class="li">The Confluence Cloud connection template to support site-specific API calls for multi-site use cases is fixed.</li>
<li class="li">The alias update issue for Confluence Cloud integration is fixed.</li>
<li class="li">The issue of setting up of dynamic connection even when the Download activity is unchecked is fixed.</li>
<li class="li">The minimum permissions required for Microsoft Entra ID integration are updated.</li>
<li class="li">The issue where the Count on Cal record was not being added for entries that had the same software model and license metric but different workloads is fixed.</li>
</ul></dd>
<dt class="dt dlterm">Version 14.0.8 - March 2025 (Xanadu)</dt>
<dd class="dd"><ul class="ul">
<li class="li">The need for additional Client ID and Client Secret while setting up Dropbox integration is removed.</li>
<li class="li">The Confluence Cloud connection template to support site-specific API calls for multi-site use cases is fixed.</li>
<li class="li">The minimum permissions required for Microsoft Azure AD integration are updated.</li>
</ul></dd>
<dt class="dt dlterm">Version 13.1.11 - March 2025 (Washington DC)</dt>
<dd class="dd"><ul class="ul">
<li class="li">The need for additional Client ID and Client Secret while setting up Dropbox integration is removed.</li>
<li class="li">The Confluence Cloud connection template to support site-specific API calls for multi-site use cases is fixed.</li>
<li class="li">The minimum permissions required for Microsoft Azure AD integration are updated.</li>
</ul></dd>
<dt class="dt dlterm">Version 15.0.8 - February 2025 (Yokohama)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">In this release, we're introducing:<ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_jh2_522_d2c">
<li class="li">Simplified SaaS activation which allows to manage selected applications seamlessly with App v2.</li>
<li class="li">Security Permissions which allows to grant minimum required permissions for key SaaS use cases like subscription downloads, activity calculations, and reclamations.</li>
<li class="li">Enhanced Microsoft Licensing support for Microsoft 365 and Dynamics.</li>
<li class="li">Added license metrics for Sensor Subscription and Reserved Hourly Average Sensor for CrowdStrike.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 14.0.7 - February 2025 (Xanadu)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Issue with download subscriptions job for multiple adobe integration profiles with Oauth connection type is fixed.</li>
<li class="li">Issue with confluence cloud Oauth token is fixed.</li>
<li class="li">Enhancements made to Crowdstrike integration to fetch product level usage information and to support recon against multiple license metrics.</li>
</ul></dd>
<dt class="dt dlterm">Version 13.1.10 - February 2025 (Washington DC)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Issue with download subscriptions job for multiple adobe integration profiles with oauth connection type is fixed.</li>
<li class="li">Issue with confluence cloud oauth token is fixed.</li>
<li class="li">Enhancements made to crowdstrike integration to fetch product level usage information and to support recon against multiple license metrics.</li>
</ul></dd>
<dt class="dt dlterm">Version 14.0.5 - November 2024 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_lqd_qqw_cdc">
<li class="li">Zendesk download subscription issue.</li>
<li class="li">Removed dependency on write scopes while pulling Box subscriptions.</li>
<li class="li">Zoom API rate limit issue.</li>
<li class="li">Software Subscriptions related list tab in integration profile page.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 13.1.8 - November 2024 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_h4r_ft2_ddc">
<li class="li">Removed dependency on write scopes while pulling Box subscriptions.</li>
<li class="li">Zoom API rate limit issue.</li>
<li class="li">Software Subscriptions related list tab in integration profile page.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 12.0.16 - November 2024 (Vancouver)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_lwh_ft2_ddc">
<li class="li">The dependency on write scopes while pulling Box subscriptions is removed.</li>
<li class="li">Zoom API rate limit issue.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 14.0.4 - August 2024 (Xanadu)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New Tableau integration is added.</li>
<li class="li">The Webex Activity Job issue is fixed.</li>
<li class="li">The SurveyMonkey integration is improved to support all types of user plans.</li>
<li class="li">The Microsoft 365 Update User Activity to account GCC/GOV subscription identifier is fixed.</li>
<li class="li">The Zendesk Download Subscription sub-flow issue is fixed.</li>
<li class="li">The empty user principal name issue for Facebook Integration is fixed.</li>
<li class="li">Security defects are fixed.</li>
</ul></dd>
<dt class="dt dlterm">Version 13.1.7 - August 2024 (Washington DC)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed Webex Activity Job issue.</li>
<li class="li">Enhanced SurveyMonkey integration to support all type of user plans.</li>
<li class="li">Fixed Microsoft 365 Update User Activity to account GCC/GOV subscription identifier.</li>
<li class="li">Fixed Zendesk Download Subscription sub-flow issue.</li>
</ul></dd>
<dt class="dt dlterm">Version 12.0.15 - August 2024 (Vancouver)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed Webex Activity Job issue.</li>
<li class="li">Enhanced SurveyMonkey integration to support all type of user plans.</li>
<li class="li">Fixed Microsoft 365 Update User Activity to account GCC/GOV subscription identifier.</li>
<li class="li">Fixed Zendesk Download Subscription sub-flow issue.</li>
</ul></dd>
<dt class="dt dlterm">Version 13.1.4 - May 2024 (Washington DC)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixes for the Event horizon field issue for Zoom integration.</li>
<li class="li">Replaced deprecated actions with V2 actions for all the integrations.</li>
<li class="li">Fixed Adobe/M365 import scheduled jobs inactive issue after installing SaaS plugins.</li>
<li class="li">Fixed Workfront Update User Activity scheduled job draft state issue.</li>
</ul></dd>
<dt class="dt dlterm">Version 12.0.13 - May 2024 (Vancouver)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed multiple profile creation issues for Crowdstrike Integration.</li>
<li class="li">Fixed Zoom Webinar to pull only licensed users as subscriptions.</li>
<li class="li">Enhanced Github Update User Activity subflow to use the org event action to fetch activity details.</li>
</ul></dd>
<dt class="dt dlterm">Version 11.1.9 - May 2024 (Utah)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Enhanced Github Update User Activity subflow to use the Org Event action to fetch activity details.</li>
<li class="li">Fixed empty ACLs issue.</li>
</ul></dd>
<dt class="dt dlterm">Version 13.1.2 - March 2024</dt>
<dd class="dd">Shawdow SaaS Analytics dashboard issues are fixed.</dd>
<dt class="dt dlterm">Version 13.1.0 - February 2024 (Washington DC)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Added Shadow SaaS analytics from browser activity report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow Digital End-User Experience (DEX) product.</li>
<li class="li">Implementednew reports API GetM365AppUserDetail for desktop products to get weekly usage for Microsoft 365 subscriptions.</li>
<li class="li">Problem fixes.</li>
</ul></dd>
<dt class="dt dlterm">Version 12.0.10 - February 2024 (Vancouver)</dt>
<dd class="dd">In this release, a few issues are fixed.</dd>
<dt class="dt dlterm">Version 11.1.6 - February 2024 (Utah)</dt>
<dd class="dd"><p class="p">In this release, a few issues are fixed.</p></dd>
<dt class="dt dlterm">Version 12.0.7 - December 2023 (Vancouver)</dt>
<dd class="dd"><p class="p">With this release, the SSO Integrations scheduled jobs are running as expected after upgrading to Vancouver.</p></dd>
<dt class="dt dlterm">Version 12.0.5 - October 2023</dt>
<dd class="dd">In the 12.0.5 version, UI issues on the chart layout for the Overlapping Usage Dashboard in the Software Management Workspace are fixed.</dd>
<dt class="dt dlterm">Version 12.0.4 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed look up host details action for crowdstrike integration.</li>
<li class="li">Fixed security issues.</li>
<li class="li">Verified calendly integration without lastpass account.</li>
<li class="li">Updated Microsoft Dynamic 365 subflows to pull power apps subscriptions.</li>
</ul></dd>
<dt class="dt dlterm">Version 11.1.0 - May 2023 (compatible with Utah)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixes for Trello and Looker integrations</li>
<li class="li">Added Zoom webinar subscription management</li>
<li class="li">Added Reclamation flow for Roadmunk</li>
</ul></dd>
<dt class="dt dlterm">Version 10.0.8 - May 2023 (compatible with Tokyo)</dt>
<dd class="dd">Fixes for Smartsheet, monday.com, Microsoft Dynamics 365, Trello, and Zoom.</dd>
<dt class="dt dlterm">Version 9.0.11 - May 2023 (compatible with San Diego)</dt>
<dd class="dd">Fixes on Zoom, Microsoft Dynamics 365, Trello, and Smartsheet spokes.</dd>
<dt class="dt dlterm">Version 11.0.6 - March 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Retrieving the user subscriptions of all License Types supported by Miro.</li>
<li class="li">Fixed download subscriptions for monday.com integration.</li>
<li class="li">Fixed Subscription assigned field issue with Zoom integration.</li>
<li class="li">Updated Microsoft Dynamic 365 subflows to filter out unsupported identifiers.</li>
</ul></dd>
<dt class="dt dlterm">Version 11.0.4 - February 2023</dt>
<dd class="dd">Removed: In this release, the script files are deprecated from SaaS License Management Foundation, SaaS License Management Connection, and moved to SaaS License Management.</dd>
<dt class="dt dlterm">Version 10.0.6 - January 2023 (compatible with Tokyo)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fix for populating Publisher, Product, and Software model fields in subscription records.</li>
<li class="li">Removed the 'sn_pad_demo' plugin dependency.</li>
</ul></dd>
<dt class="dt dlterm">Version 9.0.10 - January 2023 (compatible with San Diego)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fix for populating Publisher, Product, and Software model fields in the subscription records.</li>
<li class="li">Removed the 'sn_pad_demo' plugin dependency.</li>
</ul></dd>
<dt class="dt dlterm">Version 8.0.9 - January 2023 (compatible with Rome)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fix for populating Publisher, Product, and Software model fields in the subscription records.</li>
<li class="li">Removed the 'sn_pad_demo' plugin dependency.</li>
</ul></dd>
<dt class="dt dlterm">Version 10.0.5 - September 2022 (compatible with Tokyo)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fix in Crowdstrike for accurate CAL records calculation.</li>
<li class="li">Fix in Jira, Confluence Cloud for fecthing the groups for different connection alias.</li>
<li class="li">Fix in Sam workspace to populate Subflows in Survey Monkey, Confluence Cloud Integrations.</li>
</ul></dd>
<dt class="dt dlterm">Version 9.0.9 - September 2022 (compatible with San Diego)</dt>
<dd class="dd">Fix in Jira, Confluence Cloud for fecthing the groups of different connection alias.</dd>
<dt class="dt dlterm">Version 8.0.8 - September 2022 (compatible with Rome)</dt>
<dd class="dd">Fix in Jira, Confluence Cloud for fecthing the groups of different connection alias.</dd>
<dt class="dt dlterm">Version 10.0.2 - August 2022 (compatible with Tokyo)</dt>
<dd class="dd">New: In this version 10.0.2, Workday integration and fixes were added.</dd>
<dt class="dt dlterm">Version 9.0.8 - August 2022 (compatible with San Diego)</dt>
<dd class="dd">Fixes</dd>
<dt class="dt dlterm">Version 8.0.7 - August 2022 (compatible with Rome)</dt>
<dd class="dd">Fixes</dd>
<dt class="dt dlterm">Version 5.0.10 - August 2022 (compatible with Quebec)</dt>
<dd class="dd">Removed: SAP SuccessFactors dependency from the SaaS Licence Management application is removed.</dd>
<dt class="dt dlterm">Version 9.0.7 - July 2022 (compatible with San Diego)</dt>
<dd class="dd">Removed: SAP SuccessFactors dependency from the SaaS Licence Management application is removed.</dd>
<dt class="dt dlterm">Version 8.0.6 - July 2022 (compatible with Rome)</dt>
<dd class="dd">Removed: SAP SuccessFactors dependency from the SaaS Licence Management application is removed.</dd>
<dt class="dt dlterm">Version 5.0.9 - June 2022 (compatible with Quebec)</dt>
<dd class="dd">New: Added dependency of updated Software Asset Management integration with Salesforce CRM (1.0.6)</dd>
<dt class="dt dlterm">Version 9.0.3 - April 2022 (compatible with San Diego)</dt>
<dd class="dd">New: In the Software Asset Management - SaaS License Management Integrations 9.0.3 version, new SaaS dependency is included.</dd>
<dt class="dt dlterm">Version 8.0.3 - April 2022 (compatible with Rome)</dt>
<dd class="dd">New: In the Software Asset Management - SaaS License Management Integrations 8.0.3 version, new SaaS dependency is included.</dd>
<dt class="dt dlterm">Version 5.0.2 (compatible with Quebec) - March 2022</dt>
<dd class="dd">New: Includes new SaaS dependency.</dd>
<dt class="dt dlterm">Version 9.0.2 - February 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_arr_dmz_3sb">
<li class="li">New: Added Crowdstrike integration spoke</li>
<li class="li">Changed: Updated version of Trello integration spoke</li>
<li class="li">Fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 8.0.2 - January 2022</dt>
<dd class="dd">Fixed: Version 8.0.2 includes fixes for the GoTo spoke.</dd>
<dt class="dt dlterm">Version 8.0.1 - December 2021</dt>
<dd class="dd">Fixed: Version 8.0.1 includes fixes for the Salesforce, Workplace from Facebook integrations.</dd>
<dt class="dt dlterm">Version 8.0.0 - November 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_zc2_xxg_4rb">
<li class="li">New: In version 8.0.0, Rally, Looker, Workplace from Facebook, and SmartRecruiters integrations are added.</li>
<li class="li">Fixed: Some fixes are made in the Jira spoke.</li>
</ul></dd>
<dt class="dt dlterm">Version 7.0.1 - October 2021</dt>
<dd class="dd">Fixed: Fixes for the Confluence Cloud and Cisco Webex Meeting integration spokes</dd>
<dt class="dt dlterm">Version 7.0.0 - August 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_xvr_45n_v4b">
<li class="li">Use the ServiceNow SaaS License Management application to leverage the new improved user interface for existing integrations: <ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_sqk_fvh_mqb">
<li class="li">GoTo</li>
<li class="li">Trello</li>
<li class="li">Confluence</li>
<li class="li">Monday.com</li>
<li class="li">Miro</li>
<li class="li">Cisco Webex Meetings</li>
</ul></li>
<li class="li">Use the ServiceNow SaaS License Management application to integrate with the following applications: <ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_fms_fvh_mqb">
<li class="li">Cisco Webex</li>
<li class="li">Roadmunk</li>
<li class="li">Adobe Workfront</li>
<li class="li">Zendesk</li>
<li class="li">Microsoft Dynamics 365</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.0.3 - July 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_yd1_pvh_mqb">
<li class="li">Consumption-based reconciliation</li>
<li class="li">New improved user interface</li>
<li class="li">Subscriptions go through a reconciliation framework</li>
<li class="li">Office and adobe dashboards are now part of SaaS overview dashboard.</li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.1 - May 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_mbl_5zy_gqb">
<li class="li">New: Integrate with Miro, Aha, Trello, Calendly, and monday.com</li>
<li class="li">Changed: Integrate with SurveyMonkey to track software subscriptions and reclaim unused licenses.</li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.0 - March 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_jbd_cb3_ppb">
<li class="li">New: Integrate with Confluence Cloud, Salesforce Marketing Cloud, and SAP SuccessFactors.</li>
<li class="li">Changed: Integrate with Salesforce CRM to track software subscriptions and reclaim unused licenses for products such as Sales Cloud, Service Cloud, Platform, and Capability.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.1 - February 2021</dt>
<dd class="dd">New: Integrate with GoToMeeting and GitHub applications. Retrieve and calculate user activity for Smartsheet applications.</dd>
<dt class="dt dlterm">Version 2.0.0 - January 2021</dt>
<dd class="dd"><ul class="ul">
<li class="li"><p class="p">The SaaS License Management feature of Software Asset Management provides visibility into SaaS and SSO usage data so you can immediately reclaim unused subscriptions. Reduce and optimize your SaaS spend.</p>
<div class="p">With this feature, you can:<ul class="ul" id="store-rn-itam-sam-saas-license-mgmt-integrations__ul_d4r_bx3_g4b">
<li class="li">Create and manage direct integrations with SaaS applications.</li>
<li class="li">Create integrations with SSO providers to view subscription usage for all connected applications.</li>
<li class="li">View SaaS and SSO subscription usage and cost information on the SaaS License Management Overview dashboard.</li>
<li class="li">Reclaim user subscriptions that have limited to no activity.</li>
</ul></div></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt-integrations.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt-integrations.html\"><body id=\"store-rn-itam-sam-saas-license-mgmt-integrations\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations\" aria-labelledby=\"title_store-rn-itam-sam-saas-license-mgmt-integrations\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itam-sam-saas-license-mgmt-integrations\"><span class=\"ph\">Software Asset Management</span> - <span class=\"ph\">SaaS License Management</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Asset Management</span>\n <span class=\"ph\">Software Asset Management</span> - <span class=\"ph\">SaaS License Management</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d318927e70\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 16.0.6 - August 2025 (Zurich)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">This version includes several improvements and bug fixes:<ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_gwl_qcn_bgc\">\n <li class=\"li\">Support for the Microsoft 365 Dynamics profile type is added.</li>\n <li class=\"li\">License assignment and dual use handling for M365 is improved.</li>\n <li class=\"li\">Permission levels for Entra ID, Microsoft Dynamics 365, and other services are updated.</li>\n <li class=\"li\">Scheduled jobs for Office 365 and Adobe are improved.</li>\n <li class=\"li\">The UI issue with duplicate Publish buttons is fixed.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.17 - August 2025 (Yokohama)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">This version includes several key improvements and bug fixes:<ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_hsn_1q4_zfc\">\n <li class=\"li\">The SSO Application form has been updated with new improvements.</li>\n <li class=\"li\">Issues with page breaks on the integration page have been resolved.</li>\n <li class=\"li\">The duplicate Publish button on the integration profile page has been removed.</li>\n <li class=\"li\">Scheduled job issues related to Microsoft 365 and Adobe subscriptions following an upgrade have been fixed.</li>\n <li class=\"li\">The Salesforce download consumption subflow issue has been successfully resolved.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.0.11 - August 2025 (Xanadu)</dt>\n <dd class=\"dd\"><p class=\"p\">In this version:</p>\n <ul class=\"ul\">\n <li class=\"li\">Enhancements are added in SSO Application Form.</li>\n <li class=\"li\">Integration page break issues are fixed.</li>\n <li class=\"li\">Duplicate publish button in profile page is resolved.</li>\n <li class=\"li\">Okta scheduled job issue related to scopes is fixed.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.15 - May 2025 (Yokohama)</dt>\n <dd class=\"dd\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__latest-sam-saas-license-mgmt-integrations\">\n <ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_egw_g43_cfc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_ycr_h43_cfc\">\n <li class=\"li\">Gain complete visibility into the usage of all SaaS applications</li>\n <li class=\"li\">Discover and manage all paid or free SaaS applications, which are accessed via a browser and configured within the ServiceNow Agent Client Collector (ACC-V) product. Manage your shadow IT spend more\n effectively by viewing all the users who access these applications in the SaaS detection report. This report also shows the usage of these applications and how long each application has been used.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 14.0.9 - May 2025 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_arz_l5c_1fc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_bnp_m5c_1fc\">\n <li class=\"li\">Gain complete visibility into the usage of all SaaS applications</li>\n <li class=\"li\">Discover and manage all paid or free SaaS applications, which are accessed via a browser and configured within the ServiceNow</li>\n <li class=\"li\">Agent Client Collector (ACC-V) product. Manage your shadow IT spend more effectively by viewing all the users who access these applications in the SaaS detection report. This report also shows the usage of\n these applications and how long each application has been used.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 13.1.12 - May 2025 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_vg5_m5c_1fc\">\n <li class=\"li\">New:</li>\n <li class=\"li\">Gain complete visibility into the usage of all SaaS applications</li>\n <li class=\"li\">Discover and manage all paid or free SaaS applications, which are accessed via a browser and configured within the ServiceNow</li>\n <li class=\"li\">Agent Client Collector (ACC-V) product. Manage your shadow IT spend more effectively by viewing all the users who access these applications in the SaaS detection report. This report also shows the usage of these\n applications and how long each application has been used.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.12 - March 2025 (Yokohama)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">The Confluence Cloud connection template to support site-specific API calls for multi-site use cases is fixed.</li>\n <li class=\"li\">The alias update issue for Confluence Cloud integration is fixed.</li>\n <li class=\"li\">The issue of setting up of dynamic connection even when the Download activity is unchecked is fixed.</li>\n <li class=\"li\">The minimum permissions required for Microsoft Entra ID integration are updated.</li>\n <li class=\"li\">The issue where the Count on Cal record was not being added for entries that had the same software model and license metric but different workloads is fixed.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.0.8 - March 2025 (Xanadu)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">The need for additional Client ID and Client Secret while setting up Dropbox integration is removed.</li>\n <li class=\"li\">The Confluence Cloud connection template to support site-specific API calls for multi-site use cases is fixed.</li>\n <li class=\"li\">The minimum permissions required for Microsoft Azure AD integration are updated.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 13.1.11 - March 2025 (Washington DC)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">The need for additional Client ID and Client Secret while setting up Dropbox integration is removed.</li>\n <li class=\"li\">The Confluence Cloud connection template to support site-specific API calls for multi-site use cases is fixed.</li>\n <li class=\"li\">The minimum permissions required for Microsoft Azure AD integration are updated.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.8 - February 2025 (Yokohama)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">In this release, we're introducing:<ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_jh2_522_d2c\">\n <li class=\"li\">Simplified SaaS activation which allows to manage selected applications seamlessly with App v2.</li>\n <li class=\"li\">Security Permissions which allows to grant minimum required permissions for key SaaS use cases like subscription downloads, activity calculations, and reclamations.</li>\n <li class=\"li\">Enhanced Microsoft Licensing support for Microsoft 365 and Dynamics.</li>\n <li class=\"li\">Added license metrics for Sensor Subscription and Reserved Hourly Average Sensor for CrowdStrike.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.0.7 - February 2025 (Xanadu)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Issue with download subscriptions job for multiple adobe integration profiles with Oauth connection type is fixed.</li>\n <li class=\"li\">Issue with confluence cloud Oauth token is fixed.</li>\n <li class=\"li\">Enhancements made to Crowdstrike integration to fetch product level usage information and to support recon against multiple license metrics.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 13.1.10 - February 2025 (Washington DC)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Issue with download subscriptions job for multiple adobe integration profiles with oauth connection type is fixed.</li>\n <li class=\"li\">Issue with confluence cloud oauth token is fixed.</li>\n <li class=\"li\">Enhancements made to crowdstrike integration to fetch product level usage information and to support recon against multiple license metrics.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.0.5 - November 2024 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_lqd_qqw_cdc\">\n <li class=\"li\">Zendesk download subscription issue.</li>\n <li class=\"li\">Removed dependency on write scopes while pulling Box subscriptions.</li>\n <li class=\"li\">Zoom API rate limit issue.</li>\n <li class=\"li\">Software Subscriptions related list tab in integration profile page.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 13.1.8 - November 2024 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_h4r_ft2_ddc\">\n <li class=\"li\">Removed dependency on write scopes while pulling Box subscriptions.</li>\n <li class=\"li\">Zoom API rate limit issue.</li>\n <li class=\"li\">Software Subscriptions related list tab in integration profile page.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.16 - November 2024 (Vancouver)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_lwh_ft2_ddc\">\n <li class=\"li\">The dependency on write scopes while pulling Box subscriptions is removed.</li>\n <li class=\"li\">Zoom API rate limit issue.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 14.0.4 - August 2024 (Xanadu)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New Tableau integration is added.</li>\n <li class=\"li\">The Webex Activity Job issue is fixed.</li>\n <li class=\"li\">The SurveyMonkey integration is improved to support all types of user plans.</li>\n <li class=\"li\">The Microsoft 365 Update User Activity to account GCC/GOV subscription identifier is fixed.</li>\n <li class=\"li\">The Zendesk Download Subscription sub-flow issue is fixed.</li>\n <li class=\"li\">The empty user principal name issue for Facebook Integration is fixed.</li>\n <li class=\"li\">Security defects are fixed.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 13.1.7 - August 2024 (Washington DC)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed Webex Activity Job issue.</li>\n <li class=\"li\">Enhanced SurveyMonkey integration to support all type of user plans.</li>\n <li class=\"li\">Fixed Microsoft 365 Update User Activity to account GCC/GOV subscription identifier.</li>\n <li class=\"li\">Fixed Zendesk Download Subscription sub-flow issue.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.15 - August 2024 (Vancouver)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed Webex Activity Job issue.</li>\n <li class=\"li\">Enhanced SurveyMonkey integration to support all type of user plans.</li>\n <li class=\"li\">Fixed Microsoft 365 Update User Activity to account GCC/GOV subscription identifier.</li>\n <li class=\"li\">Fixed Zendesk Download Subscription sub-flow issue.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 13.1.4 - May 2024 (Washington DC)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixes for the Event horizon field issue for Zoom integration.</li>\n <li class=\"li\">Replaced deprecated actions with V2 actions for all the integrations.</li>\n <li class=\"li\">Fixed Adobe/M365 import scheduled jobs inactive issue after installing SaaS plugins.</li>\n <li class=\"li\">Fixed Workfront Update User Activity scheduled job draft state issue.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.13 - May 2024 (Vancouver)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed multiple profile creation issues for Crowdstrike Integration.</li>\n <li class=\"li\">Fixed Zoom Webinar to pull only licensed users as subscriptions.</li>\n <li class=\"li\">Enhanced Github Update User Activity subflow to use the org event action to fetch activity details.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 11.1.9 - May 2024 (Utah)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Enhanced Github Update User Activity subflow to use the Org Event action to fetch activity details.</li>\n <li class=\"li\">Fixed empty ACLs issue.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 13.1.2 - March 2024</dt>\n <dd class=\"dd\">Shawdow SaaS Analytics dashboard issues are fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 13.1.0 - February 2024 (Washington DC)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Added Shadow SaaS analytics from browser activity report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow Digital End-User Experience (DEX) product.</li>\n <li class=\"li\">Implementednew reports API GetM365AppUserDetail for desktop products to get weekly usage for Microsoft 365 subscriptions.</li>\n <li class=\"li\">Problem fixes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.10 - February 2024 (Vancouver)</dt>\n <dd class=\"dd\">In this release, a few issues are fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.1.6 - February 2024 (Utah)</dt>\n <dd class=\"dd\"><p class=\"p\">In this release, a few issues are fixed.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.7 - December 2023 (Vancouver)</dt>\n <dd class=\"dd\"><p class=\"p\">With this release, the SSO Integrations scheduled jobs are running as expected after upgrading to Vancouver.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.5 - October 2023</dt>\n <dd class=\"dd\">In the 12.0.5 version, UI issues on the chart layout for the Overlapping Usage Dashboard in the Software Management Workspace are fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.4 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed look up host details action for crowdstrike integration.</li>\n <li class=\"li\">Fixed security issues.</li>\n <li class=\"li\">Verified calendly integration without lastpass account.</li>\n <li class=\"li\">Updated Microsoft Dynamic 365 subflows to pull power apps subscriptions.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 11.1.0 - May 2023 (compatible with Utah)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixes for Trello and Looker integrations</li>\n <li class=\"li\">Added Zoom webinar subscription management</li>\n <li class=\"li\">Added Reclamation flow for Roadmunk</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.8 - May 2023 (compatible with Tokyo)</dt>\n <dd class=\"dd\">Fixes for Smartsheet, monday.com, Microsoft Dynamics 365, Trello, and Zoom.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.11 - May 2023 (compatible with San Diego)</dt>\n <dd class=\"dd\">Fixes on Zoom, Microsoft Dynamics 365, Trello, and Smartsheet spokes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.6 - March 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Retrieving the user subscriptions of all License Types supported by Miro.</li>\n <li class=\"li\">Fixed download subscriptions for monday.com integration.</li>\n <li class=\"li\">Fixed Subscription assigned field issue with Zoom integration.</li>\n <li class=\"li\">Updated Microsoft Dynamic 365 subflows to filter out unsupported identifiers.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.4 - February 2023</dt>\n <dd class=\"dd\">Removed: In this release, the script files are deprecated from SaaS License Management Foundation, SaaS License Management Connection, and moved to SaaS License Management.</dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.6 - January 2023 (compatible with Tokyo)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fix for populating Publisher, Product, and Software model fields in subscription records.</li>\n <li class=\"li\">Removed the 'sn_pad_demo' plugin dependency.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.10 - January 2023 (compatible with San Diego)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fix for populating Publisher, Product, and Software model fields in the subscription records.</li>\n <li class=\"li\">Removed the 'sn_pad_demo' plugin dependency.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.9 - January 2023 (compatible with Rome)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fix for populating Publisher, Product, and Software model fields in the subscription records.</li>\n <li class=\"li\">Removed the 'sn_pad_demo' plugin dependency.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.5 - September 2022 (compatible with Tokyo)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fix in Crowdstrike for accurate CAL records calculation.</li>\n <li class=\"li\">Fix in Jira, Confluence Cloud for fecthing the groups for different connection alias.</li>\n <li class=\"li\">Fix in Sam workspace to populate Subflows in Survey Monkey, Confluence Cloud Integrations.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.9 - September 2022 (compatible with San Diego)</dt>\n <dd class=\"dd\">Fix in Jira, Confluence Cloud for fecthing the groups of different connection alias.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.8 - September 2022 (compatible with Rome)</dt>\n <dd class=\"dd\">Fix in Jira, Confluence Cloud for fecthing the groups of different connection alias.</dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.2 - August 2022 (compatible with Tokyo)</dt>\n <dd class=\"dd\">New: In this version 10.0.2, Workday integration and fixes were added.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.8 - August 2022 (compatible with San Diego)</dt>\n <dd class=\"dd\">Fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.7 - August 2022 (compatible with Rome)</dt>\n <dd class=\"dd\">Fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.10 - August 2022 (compatible with Quebec)</dt>\n <dd class=\"dd\">Removed: SAP SuccessFactors dependency from the SaaS Licence Management application is removed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.7 - July 2022 (compatible with San Diego)</dt>\n <dd class=\"dd\">Removed: SAP SuccessFactors dependency from the SaaS Licence Management application is removed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.6 - July 2022 (compatible with Rome)</dt>\n <dd class=\"dd\">Removed: SAP SuccessFactors dependency from the SaaS Licence Management application is removed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.9 - June 2022 (compatible with Quebec)</dt>\n <dd class=\"dd\">New: Added dependency of updated Software Asset Management integration with Salesforce CRM (1.0.6)</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.3 - April 2022 (compatible with San Diego)</dt>\n <dd class=\"dd\">New: In the Software Asset Management - SaaS License Management Integrations 9.0.3 version, new SaaS dependency is included.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.3 - April 2022 (compatible with Rome)</dt>\n <dd class=\"dd\">New: In the Software Asset Management - SaaS License Management Integrations 8.0.3 version, new SaaS dependency is included.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.2 (compatible with Quebec) - March 2022</dt>\n <dd class=\"dd\">New: Includes new SaaS dependency.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.2 - February 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_arr_dmz_3sb\">\n <li class=\"li\">New: Added Crowdstrike integration spoke</li>\n <li class=\"li\">Changed: Updated version of Trello integration spoke</li>\n <li class=\"li\">Fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.2 - January 2022</dt>\n <dd class=\"dd\">Fixed: Version 8.0.2 includes fixes for the GoTo spoke.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.1 - December 2021</dt>\n <dd class=\"dd\">Fixed: Version 8.0.1 includes fixes for the Salesforce, Workplace from Facebook integrations.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.0 - November 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_zc2_xxg_4rb\">\n <li class=\"li\">New: In version 8.0.0, Rally, Looker, Workplace from Facebook, and SmartRecruiters integrations are added.</li>\n <li class=\"li\">Fixed: Some fixes are made in the Jira spoke.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.1 - October 2021</dt>\n <dd class=\"dd\">Fixed: Fixes for the Confluence Cloud and Cisco Webex Meeting integration spokes</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.0 - August 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_xvr_45n_v4b\">\n <li class=\"li\">Use the ServiceNow SaaS License Management application to leverage the new improved user interface for existing integrations: <ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_sqk_fvh_mqb\">\n <li class=\"li\">GoTo</li>\n <li class=\"li\">Trello</li>\n <li class=\"li\">Confluence</li>\n <li class=\"li\">Monday.com</li>\n <li class=\"li\">Miro</li>\n <li class=\"li\">Cisco Webex Meetings</li>\n </ul></li>\n <li class=\"li\">Use the ServiceNow SaaS License Management application to integrate with the following applications: <ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_fms_fvh_mqb\">\n <li class=\"li\">Cisco Webex</li>\n \n <li class=\"li\">Roadmunk</li>\n <li class=\"li\">Adobe Workfront</li>\n <li class=\"li\">Zendesk</li>\n <li class=\"li\">Microsoft Dynamics 365</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.3 - July 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_yd1_pvh_mqb\">\n <li class=\"li\">Consumption-based reconciliation</li>\n <li class=\"li\">New improved user interface</li>\n <li class=\"li\">Subscriptions go through a reconciliation framework</li>\n <li class=\"li\">Office and adobe dashboards are now part of SaaS overview dashboard.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.1 - May 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_mbl_5zy_gqb\">\n <li class=\"li\">New: Integrate with Miro, Aha, Trello, Calendly, and monday.com</li>\n <li class=\"li\">Changed: Integrate with SurveyMonkey to track software subscriptions and reclaim unused licenses.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - March 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_jbd_cb3_ppb\">\n <li class=\"li\">New: Integrate with Confluence Cloud, Salesforce Marketing Cloud, and SAP SuccessFactors.</li>\n <li class=\"li\">Changed: Integrate with Salesforce CRM to track software subscriptions and reclaim unused licenses for products such as Sales Cloud, Service Cloud, Platform, and Capability.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - February 2021</dt>\n <dd class=\"dd\">New: Integrate with GoToMeeting and GitHub applications. Retrieve and calculate user activity for Smartsheet applications.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - January 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\"><p class=\"p\">The SaaS License Management feature of Software Asset Management provides visibility into SaaS and SSO usage data so you can immediately reclaim unused subscriptions. Reduce and optimize your SaaS spend.</p>\n <div class=\"p\">With this feature, you can:<ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt-integrations__ul_d4r_bx3_g4b\">\n <li class=\"li\">Create and manage direct integrations with SaaS applications.</li>\n <li class=\"li\">Create integrations with SSO providers to view subscription usage for all connected applications.</li>\n <li class=\"li\">View SaaS and SSO subscription usage and cost information on the SaaS License Management Overview dashboard.</li>\n <li class=\"li\">Reclaim user subscriptions that have limited to no activity.</li>\n </ul></div></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Software Asset Management - SaaS License Management release notes
Version history for the IT Asset Management
Software Asset Management - SaaS License Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 16.0.6 - August 2025 (Zurich)
* This version includes several improvements and bug fixes:
+ Support for the Microsoft 365 Dynamics profile type is added.
+ License assignment and dual use handling for M365 is improved.
+ Permission levels for Entra ID, Microsoft Dynamics 365, and other services are updated.
+ Scheduled jobs for Office 365 and Adobe are improved.
+ The UI issue with duplicate Publish buttons is fixed.
#### Version 15.0.17 - August 2025 (Yokohama)
* This version includes several key improvements and bug fixes:
+ The SSO Application form has been updated with new improvements.
+ Issues with page breaks on the integration page have been resolved.
+ The duplicate Publish button on the integration profile page has been removed.
+ Scheduled job issues related to Microsoft 365 and Adobe subscriptions following an upgrade have been fixed.
+ The Salesforce download consumption subflow issue has been successfully resolved.
#### Version 14.0.11 - August 2025 (Xanadu)
In this version:
* Enhancements are added in SSO Application Form.
* Integration page break issues are fixed.
* Duplicate publish button in profile page is resolved.
* Okta scheduled job issue related to scopes is fixed.
#### Version 15.0.15 - May 2025 (Yokohama)
* New:
+ Gain complete visibility into the usage of all SaaS applications
+ Discover and manage all paid or free SaaS applications, which are accessed via a browser and configured within the ServiceNow Agent Client Collector (ACC-V) product. Manage your shadow IT spend more
effectively by viewing all the users who access these applications in the SaaS detection report. This report also shows the usage of these applications and how long each application has been used.
#### Version 14.0.9 - May 2025 (Xanadu)
* New:
+ Gain complete visibility into the usage of all SaaS applications
+ Discover and manage all paid or free SaaS applications, which are accessed via a browser and configured within the ServiceNow
+ Agent Client Collector (ACC-V) product. Manage your shadow IT spend more effectively by viewing all the users who access these applications in the SaaS detection report. This report also shows the usage of
these applications and how long each application has been used.
#### Version 13.1.12 - May 2025 (Washington DC)
* New:
* Gain complete visibility into the usage of all SaaS applications
* Discover and manage all paid or free SaaS applications, which are accessed via a browser and configured within the ServiceNow
* Agent Client Collector (ACC-V) product. Manage your shadow IT spend more effectively by viewing all the users who access these applications in the SaaS detection report. This report also shows the usage of these
applications and how long each application has been used.
#### Version 15.0.12 - March 2025 (Yokohama)
* The Confluence Cloud connection template to support site-specific API calls for multi-site use cases is fixed.
* The alias update issue for Confluence Cloud integration is fixed.
* The issue of setting up of dynamic connection even when the Download activity is unchecked is fixed.
* The minimum permissions required for Microsoft Entra ID integration are updated.
* The issue where the Count on Cal record was not being added for entries that had the same software model and license metric but different workloads is fixed.
#### Version 14.0.8 - March 2025 (Xanadu)
* The need for additional Client ID and Client Secret while setting up Dropbox integration is removed.
* The Confluence Cloud connection template to support site-specific API calls for multi-site use cases is fixed.
* The minimum permissions required for Microsoft Azure AD integration are updated.
#### Version 13.1.11 - March 2025 (Washington DC)
* The need for additional Client ID and Client Secret while setting up Dropbox integration is removed.
* The Confluence Cloud connection template to support site-specific API calls for multi-site use cases is fixed.
* The minimum permissions required for Microsoft Azure AD integration are updated.
#### Version 15.0.8 - February 2025 (Yokohama)
* In this release, we're introducing:
+ Simplified SaaS activation which allows to manage selected applications seamlessly with App v2.
+ Security Permissions which allows to grant minimum required permissions for key SaaS use cases like subscription downloads, activity calculations, and reclamations.
+ Enhanced Microsoft Licensing support for Microsoft 365 and Dynamics.
+ Added license metrics for Sensor Subscription and Reserved Hourly Average Sensor for CrowdStrike.
#### Version 14.0.7 - February 2025 (Xanadu)
* Issue with download subscriptions job for multiple adobe integration profiles with Oauth connection type is fixed.
* Issue with confluence cloud Oauth token is fixed.
* Enhancements made to Crowdstrike integration to fetch product level usage information and to support recon against multiple license metrics.
#### Version 13.1.10 - February 2025 (Washington DC)
* Issue with download subscriptions job for multiple adobe integration profiles with oauth connection type is fixed.
* Issue with confluence cloud oauth token is fixed.
* Enhancements made to crowdstrike integration to fetch product level usage information and to support recon against multiple license metrics.
#### Version 14.0.5 - November 2024 (Xanadu)
* Fixed:
+ Zendesk download subscription issue.
+ Removed dependency on write scopes while pulling Box subscriptions.
+ Zoom API rate limit issue.
+ Software Subscriptions related list tab in integration profile page.
#### Version 13.1.8 - November 2024 (Washington DC)
* Fixed:
+ Removed dependency on write scopes while pulling Box subscriptions.
+ Zoom API rate limit issue.
+ Software Subscriptions related list tab in integration profile page.
#### Version 12.0.16 - November 2024 (Vancouver)
* Fixed:
+ The dependency on write scopes while pulling Box subscriptions is removed.
+ Zoom API rate limit issue.
#### Version 14.0.4 - August 2024 (Xanadu)
* New Tableau integration is added.
* The Webex Activity Job issue is fixed.
* The SurveyMonkey integration is improved to support all types of user plans.
* The Microsoft 365 Update User Activity to account GCC/GOV subscription identifier is fixed.
* The Zendesk Download Subscription sub-flow issue is fixed.
* The empty user principal name issue for Facebook Integration is fixed.
* Security defects are fixed.
#### Version 13.1.7 - August 2024 (Washington DC)
* Fixed Webex Activity Job issue.
* Enhanced SurveyMonkey integration to support all type of user plans.
* Fixed Microsoft 365 Update User Activity to account GCC/GOV subscription identifier.
* Fixed Zendesk Download Subscription sub-flow issue.
#### Version 12.0.15 - August 2024 (Vancouver)
* Fixed Webex Activity Job issue.
* Enhanced SurveyMonkey integration to support all type of user plans.
* Fixed Microsoft 365 Update User Activity to account GCC/GOV subscription identifier.
* Fixed Zendesk Download Subscription sub-flow issue.
#### Version 13.1.4 - May 2024 (Washington DC)
* Fixes for the Event horizon field issue for Zoom integration.
* Replaced deprecated actions with V2 actions for all the integrations.
* Fixed Adobe/M365 import scheduled jobs inactive issue after installing SaaS plugins.
* Fixed Workfront Update User Activity scheduled job draft state issue.
#### Version 12.0.13 - May 2024 (Vancouver)
* Fixed multiple profile creation issues for Crowdstrike Integration.
* Fixed Zoom Webinar to pull only licensed users as subscriptions.
* Enhanced Github Update User Activity subflow to use the org event action to fetch activity details.
#### Version 11.1.9 - May 2024 (Utah)
* Enhanced Github Update User Activity subflow to use the Org Event action to fetch activity details.
* Fixed empty ACLs issue.
#### Version 13.1.2 - March 2024
Shawdow SaaS Analytics dashboard issues are fixed.
#### Version 13.1.0 - February 2024 (Washington DC)
* Added Shadow SaaS analytics from browser activity report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow Digital End-User Experience (DEX) product.
* Implementednew reports API GetM365AppUserDetail for desktop products to get weekly usage for Microsoft 365 subscriptions.
* Problem fixes.
#### Version 12.0.10 - February 2024 (Vancouver)
In this release, a few issues are fixed.
#### Version 11.1.6 - February 2024 (Utah)
In this release, a few issues are fixed.
#### Version 12.0.7 - December 2023 (Vancouver)
With this release, the SSO Integrations scheduled jobs are running as expected after upgrading to Vancouver.
#### Version 12.0.5 - October 2023
In the 12.0.5 version, UI issues on the chart layout for the Overlapping Usage Dashboard in the Software Management Workspace are fixed.
#### Version 12.0.4 - August 2023
* Fixed look up host details action for crowdstrike integration.
* Fixed security issues.
* Verified calendly integration without lastpass account.
* Updated Microsoft Dynamic 365 subflows to pull power apps subscriptions.
#### Version 11.1.0 - May 2023 (compatible with Utah)
* Fixes for Trello and Looker integrations
* Added Zoom webinar subscription management
* Added Reclamation flow for Roadmunk
#### Version 10.0.8 - May 2023 (compatible with Tokyo)
Fixes for Smartsheet, monday.com, Microsoft Dynamics 365, Trello, and Zoom.
#### Version 9.0.11 - May 2023 (compatible with San Diego)
Fixes on Zoom, Microsoft Dynamics 365, Trello, and Smartsheet spokes.
#### Version 11.0.6 - March 2023
* Retrieving the user subscriptions of all License Types supported by Miro.
* Fixed download subscriptions for monday.com integration.
* Fixed Subscription assigned field issue with Zoom integration.
* Updated Microsoft Dynamic 365 subflows to filter out unsupported identifiers.
#### Version 11.0.4 - February 2023
Removed: In this release, the script files are deprecated from SaaS License Management Foundation, SaaS License Management Connection, and moved to SaaS License Management.
#### Version 10.0.6 - January 2023 (compatible with Tokyo)
* Fix for populating Publisher, Product, and Software model fields in subscription records.
* Removed the 'sn\_pad\_demo' plugin dependency.
#### Version 9.0.10 - January 2023 (compatible with San Diego)
* Fix for populating Publisher, Product, and Software model fields in the subscription records.
* Removed the 'sn\_pad\_demo' plugin dependency.
#### Version 8.0.9 - January 2023 (compatible with Rome)
* Fix for populating Publisher, Product, and Software model fields in the subscription records.
* Removed the 'sn\_pad\_demo' plugin dependency.
#### Version 10.0.5 - September 2022 (compatible with Tokyo)
* Fix in Crowdstrike for accurate CAL records calculation.
* Fix in Jira, Confluence Cloud for fecthing the groups for different connection alias.
* Fix in Sam workspace to populate Subflows in Survey Monkey, Confluence Cloud Integrations.
#### Version 9.0.9 - September 2022 (compatible with San Diego)
Fix in Jira, Confluence Cloud for fecthing the groups of different connection alias.
#### Version 8.0.8 - September 2022 (compatible with Rome)
Fix in Jira, Confluence Cloud for fecthing the groups of different connection alias.
#### Version 10.0.2 - August 2022 (compatible with Tokyo)
New: In this version 10.0.2, Workday integration and fixes were added.
#### Version 9.0.8 - August 2022 (compatible with San Diego)
Fixes
#### Version 8.0.7 - August 2022 (compatible with Rome)
Fixes
#### Version 5.0.10 - August 2022 (compatible with Quebec)
Removed: SAP SuccessFactors dependency from the SaaS Licence Management application is removed.
#### Version 9.0.7 - July 2022 (compatible with San Diego)
Removed: SAP SuccessFactors dependency from the SaaS Licence Management application is removed.
#### Version 8.0.6 - July 2022 (compatible with Rome)
Removed: SAP SuccessFactors dependency from the SaaS Licence Management application is removed.
#### Version 5.0.9 - June 2022 (compatible with Quebec)
New: Added dependency of updated Software Asset Management integration with Salesforce CRM (1.0.6)
#### Version 9.0.3 - April 2022 (compatible with San Diego)
New: In the Software Asset Management - SaaS License Management Integrations 9.0.3 version, new SaaS dependency is included.
#### Version 8.0.3 - April 2022 (compatible with Rome)
New: In the Software Asset Management - SaaS License Management Integrations 8.0.3 version, new SaaS dependency is included.
#### Version 5.0.2 (compatible with Quebec) - March 2022
New: Includes new SaaS dependency.
#### Version 9.0.2 - February 2022
* New: Added Crowdstrike integration spoke
* Changed: Updated version of Trello integration spoke
* Fixes
#### Version 8.0.2 - January 2022
Fixed: Version 8.0.2 includes fixes for the GoTo spoke.
#### Version 8.0.1 - December 2021
Fixed: Version 8.0.1 includes fixes for the Salesforce, Workplace from Facebook integrations.
#### Version 8.0.0 - November 2021
* New: In version 8.0.0, Rally, Looker, Workplace from Facebook, and SmartRecruiters integrations are added.
* Fixed: Some fixes are made in the Jira spoke.
#### Version 7.0.1 - October 2021
Fixed: Fixes for the Confluence Cloud and Cisco Webex Meeting integration spokes
#### Version 7.0.0 - August 2021
* Use the ServiceNow SaaS License Management application to leverage the new improved user interface for existing integrations:
+ GoTo
+ Trello
+ Confluence
+ Monday.com
+ Miro
+ Cisco Webex Meetings
* Use the ServiceNow SaaS License Management application to integrate with the following applications:
+ Cisco Webex
+ Roadmunk
+ Adobe Workfront
+ Zendesk
+ Microsoft Dynamics 365
#### Version 6.0.3 - July 2021
* Consumption-based reconciliation
* New improved user interface
* Subscriptions go through a reconciliation framework
* Office and adobe dashboards are now part of SaaS overview dashboard.
#### Version 5.0.1 - May 2021
* New: Integrate with Miro, Aha, Trello, Calendly, and monday.com
* Changed: Integrate with SurveyMonkey to track software subscriptions and reclaim unused licenses.
#### Version 4.0.0 - March 2021
* New: Integrate with Confluence Cloud, Salesforce Marketing Cloud, and SAP SuccessFactors.
* Changed: Integrate with Salesforce CRM to track software subscriptions and reclaim unused licenses for products such as Sales Cloud, Service Cloud, Platform, and Capability.
#### Version 3.0.1 - February 2021
New: Integrate with GoToMeeting and GitHub applications. Retrieve and calculate user activity for Smartsheet applications.
#### Version 2.0.0 - January 2021
* The SaaS License Management feature of Software Asset Management provides visibility into SaaS and SSO usage data so you can immediately reclaim unused subscriptions. Reduce and optimize your SaaS spend.
With this feature, you can:
+ Create and manage direct integrations with SaaS applications.
+ Create integrations with SSO providers to view subscription usage for all connected applications.
+ View SaaS and SSO subscription usage and cost information on the SaaS License Management Overview dashboard.
+ Reclaim user subscriptions that have limited to no activity.
| ---
title: Software Asset Management - SaaS License Management release notes
description: Version history for the IT Asset Management Software Asset Management
- SaaS License Management on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Software Asset Management - SaaS License Management release notes
Version history for the IT Asset Management
Software Asset Management - SaaS License Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 16.0.6 - August 2025 (Zurich)
* This version includes several improvements and bug fixes:
+ Support for the Microsoft 365 Dynamics profile type is added.
+ License assignment and dual use handling for M365 is improved.
+ Permission levels for Entra ID, Microsoft Dynamics 365, and other services are updated.
+ Scheduled jobs for Office 365 and Adobe are improved.
+ The UI issue with duplicate Publish buttons is fixed.
#### Version 15.0.17 - August 2025 (Yokohama)
* This version includes several key improvements and bug fixes:
+ The SSO Application form has been updated with new improvements.
+ Issues with page breaks on the integration page have been resolved.
+ The duplicate Publish button on the integration profile page has been removed.
+ Scheduled job issues related to Microsoft 365 and Adobe subscriptions following an upgrade have been fixed.
+ The Salesforce download consumption subflow issue has been successfully resolved.
#### Version 14.0.11 - August 2025 (Xanadu)
In this version:
* Enhancements are added in SSO Application Form.
* Integration page break issues are fixed.
* Duplicate publish button in profile page is resolved.
* Okta scheduled job issue related to scopes is fixed.
#### Version 15.0.15 - May 2025 (Yokohama)
* New:
+ Gain complete visibility into the usage of all SaaS applications
+ Discover and manage all paid or free SaaS applications, which are accessed via a browser and configured within the ServiceNow Agent Client Collector (ACC-V) product. Manage your shadow IT spend more
effectively by viewing all the users who access these applications in the SaaS detection report. This report also shows the usage of these applications and how long each application has been used.
#### Version 14.0.9 - May 2025 (Xanadu)
* New:
+ Gain complete visibility into the usage of all SaaS applications
+ Discover and manage all paid or free SaaS applications, which are accessed via a browser and configured within the ServiceNow
+ Agent Client Collector (ACC-V) product. Manage your shadow IT spend more effectively by viewing all the users who access these applications in the SaaS detection report. This report also shows the usage of
these applications and how long each application has been used.
#### Version 13.1.12 - May 2025 (Washington DC)
* New:
* Gain complete visibility into the usage of all SaaS applications
* Discover and manage all paid or free SaaS applications, which are accessed via a browser and configured within the ServiceNow
* Agent Client Collector (ACC-V) product. Manage your shadow IT spend more effectively by viewing all the users who access these applications in the SaaS detection report. This report also shows the usage of these
applications and how long each application has been used.
#### Version 15.0.12 - March 2025 (Yokohama)
* The Confluence Cloud connection template to support site-specific API calls for multi-site use cases is fixed.
* The alias update issue for Confluence Cloud integration is fixed.
* The issue of setting up of dynamic connection even when the Download activity is unchecked is fixed.
* The minimum permissions required for Microsoft Entra ID integration are updated.
* The issue where the Count on Cal record was not being added for entries that had the same software model and license metric but different workloads is fixed.
#### Version 14.0.8 - March 2025 (Xanadu)
* The need for additional Client ID and Client Secret while setting up Dropbox integration is removed.
* The Confluence Cloud connection template to support site-specific API calls for multi-site use cases is fixed.
* The minimum permissions required for Microsoft Azure AD integration are updated.
#### Version 13.1.11 - March 2025 (Washington DC)
* The need for additional Client ID and Client Secret while setting up Dropbox integration is removed.
* The Confluence Cloud connection template to support site-specific API calls for multi-site use cases is fixed.
* The minimum permissions required for Microsoft Azure AD integration are updated.
#### Version 15.0.8 - February 2025 (Yokohama)
* In this release, we're introducing:
+ Simplified SaaS activation which allows to manage selected applications seamlessly with App v2.
+ Security Permissions which allows to grant minimum required permissions for key SaaS use cases like subscription downloads, activity calculations, and reclamations.
+ Enhanced Microsoft Licensing support for Microsoft 365 and Dynamics.
+ Added license metrics for Sensor Subscription and Reserved Hourly Average Sensor for CrowdStrike.
#### Version 14.0.7 - February 2025 (Xanadu)
* Issue with download subscriptions job for multiple adobe integration profiles with Oauth connection type is fixed.
* Issue with confluence cloud Oauth token is fixed.
* Enhancements made to Crowdstrike integration to fetch product level usage information and to support recon against multiple license metrics.
#### Version 13.1.10 - February 2025 (Washington DC)
* Issue with download subscriptions job for multiple adobe integration profiles with oauth connection type is fixed.
* Issue with confluence cloud oauth token is fixed.
* Enhancements made to crowdstrike integration to fetch product level usage information and to support recon against multiple license metrics.
#### Version 14.0.5 - November 2024 (Xanadu)
* Fixed:
+ Zendesk download subscription issue.
+ Removed dependency on write scopes while pulling Box subscriptions.
+ Zoom API rate limit issue.
+ Software Subscriptions related list tab in integration profile page.
#### Version 13.1.8 - November 2024 (Washington DC)
* Fixed:
+ Removed dependency on write scopes while pulling Box subscriptions.
+ Zoom API rate limit issue.
+ Software Subscriptions related list tab in integration profile page.
#### Version 12.0.16 - November 2024 (Vancouver)
* Fixed:
+ The dependency on write scopes while pulling Box subscriptions is removed.
+ Zoom API rate limit issue.
#### Version 14.0.4 - August 2024 (Xanadu)
* New Tableau integration is added.
* The Webex Activity Job issue is fixed.
* The SurveyMonkey integration is improved to support all types of user plans.
* The Microsoft 365 Update User Activity to account GCC/GOV subscription identifier is fixed.
* The Zendesk Download Subscription sub-flow issue is fixed.
* The empty user principal name issue for Facebook Integration is fixed.
* Security defects are fixed.
#### Version 13.1.7 - August 2024 (Washington DC)
* Fixed Webex Activity Job issue.
* Enhanced SurveyMonkey integration to support all type of user plans.
* Fixed Microsoft 365 Update User Activity to account GCC/GOV subscription identifier.
* Fixed Zendesk Download Subscription sub-flow issue.
#### Version 12.0.15 - August 2024 (Vancouver)
* Fixed Webex Activity Job issue.
* Enhanced SurveyMonkey integration to support all type of user plans.
* Fixed Microsoft 365 Update User Activity to account GCC/GOV subscription identifier.
* Fixed Zendesk Download Subscription sub-flow issue.
#### Version 13.1.4 - May 2024 (Washington DC)
* Fixes for the Event horizon field issue for Zoom integration.
* Replaced deprecated actions with V2 actions for all the integrations.
* Fixed Adobe/M365 import scheduled jobs inactive issue after installing SaaS plugins.
* Fixed Workfront Update User Activity scheduled job draft state issue.
#### Version 12.0.13 - May 2024 (Vancouver)
* Fixed multiple profile creation issues for Crowdstrike Integration.
* Fixed Zoom Webinar to pull only licensed users as subscriptions.
* Enhanced Github Update User Activity subflow to use the org event action to fetch activity details.
#### Version 11.1.9 - May 2024 (Utah)
* Enhanced Github Update User Activity subflow to use the Org Event action to fetch activity details.
* Fixed empty ACLs issue.
#### Version 13.1.2 - March 2024
Shawdow SaaS Analytics dashboard issues are fixed.
#### Version 13.1.0 - February 2024 (Washington DC)
* Added Shadow SaaS analytics from browser activity report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow Digital End-User Experience (DEX) product.
* Implementednew reports API GetM365AppUserDetail for desktop products to get weekly usage for Microsoft 365 subscriptions.
* Problem fixes.
#### Version 12.0.10 - February 2024 (Vancouver)
In this release, a few issues are fixed.
#### Version 11.1.6 - February 2024 (Utah)
In this release, a few issues are fixed.
#### Version 12.0.7 - December 2023 (Vancouver)
With this release, the SSO Integrations scheduled jobs are running as expected after upgrading to Vancouver.
#### Version 12.0.5 - October 2023
In the 12.0.5 version, UI issues on the chart layout for the Overlapping Usage Dashboard in the Software Management Workspace are fixed.
#### Version 12.0.4 - August 2023
* Fixed look up host details action for crowdstrike integration.
* Fixed security issues.
* Verified calendly integration without lastpass account.
* Updated Microsoft Dynamic 365 subflows to pull power apps subscriptions.
#### Version 11.1.0 - May 2023 (compatible with Utah)
* Fixes for Trello and Looker integrations
* Added Zoom webinar subscription management
* Added Reclamation flow for Roadmunk
#### Version 10.0.8 - May 2023 (compatible with Tokyo)
Fixes for Smartsheet, monday.com, Microsoft Dynamics 365, Trello, and Zoom.
#### Version 9.0.11 - May 2023 (compatible with San Diego)
Fixes on Zoom, Microsoft Dynamics 365, Trello, and Smartsheet spokes.
#### Version 11.0.6 - March 2023
* Retrieving the user subscriptions of all License Types supported by Miro.
* Fixed download subscriptions for monday.com integration.
* Fixed Subscription assigned field issue with Zoom integration.
* Updated Microsoft Dynamic 365 subflows to filter out unsupported identifiers.
#### Version 11.0.4 - February 2023
Removed: In this release, the script files are deprecated from SaaS License Management Foundation, SaaS License Management Connection, and moved to SaaS License Management.
#### Version 10.0.6 - January 2023 (compatible with Tokyo)
* Fix for populating Publisher, Product, and Software model fields in subscription records.
* Removed the 'sn\_pad\_demo' plugin dependency.
#### Version 9.0.10 - January 2023 (compatible with San Diego)
* Fix for populating Publisher, Product, and Software model fields in the subscription records.
* Removed the 'sn\_pad\_demo' plugin dependency.
#### Version 8.0.9 - January 2023 (compatible with Rome)
* Fix for populating Publisher, Product, and Software model fields in the subscription records.
* Removed the 'sn\_pad\_demo' plugin dependency.
#### Version 10.0.5 - September 2022 (compatible with Tokyo)
* Fix in Crowdstrike for accurate CAL records calculation.
* Fix in Jira, Confluence Cloud for fecthing the groups for different connection alias.
* Fix in Sam workspace to populate Subflows in Survey Monkey, Confluence Cloud Integrations.
#### Version 9.0.9 - September 2022 (compatible with San Diego)
Fix in Jira, Confluence Cloud for fecthing the groups of different connection alias.
#### Version 8.0.8 - September 2022 (compatible with Rome)
Fix in Jira, Confluence Cloud for fecthing the groups of different connection alias.
#### Version 10.0.2 - August 2022 (compatible with Tokyo)
New: In this version 10.0.2, Workday integration and fixes were added.
#### Version 9.0.8 - August 2022 (compatible with San Diego)
Fixes
#### Version 8.0.7 - August 2022 (compatible with Rome)
Fixes
#### Version 5.0.10 - August 2022 (compatible with Quebec)
Removed: SAP SuccessFactors dependency from the SaaS Licence Management application is removed.
#### Version 9.0.7 - July 2022 (compatible with San Diego)
Removed: SAP SuccessFactors dependency from the SaaS Licence Management application is removed.
#### Version 8.0.6 - July 2022 (compatible with Rome)
Removed: SAP SuccessFactors dependency from the SaaS Licence Management application is removed.
#### Version 5.0.9 - June 2022 (compatible with Quebec)
New: Added dependency of updated Software Asset Management integration with Salesforce CRM (1.0.6)
#### Version 9.0.3 - April 2022 (compatible with San Diego)
New: In the Software Asset Management - SaaS License Management Integrations 9.0.3 version, new SaaS dependency is included.
#### Version 8.0.3 - April 2022 (compatible with Rome)
New: In the Software Asset Management - SaaS License Management Integrations 8.0.3 version, new SaaS dependency is included.
#### Version 5.0.2 (compatible with Quebec) - March 2022
New: Includes new SaaS dependency.
#### Version 9.0.2 - February 2022
* New: Added Crowdstrike integration spoke
* Changed: Updated version of Trello integration spoke
* Fixes
#### Version 8.0.2 - January 2022
Fixed: Version 8.0.2 includes fixes for the GoTo spoke.
#### Version 8.0.1 - December 2021
Fixed: Version 8.0.1 includes fixes for the Salesforce, Workplace from Facebook integrations.
#### Version 8.0.0 - November 2021
* New: In version 8.0.0, Rally, Looker, Workplace from Facebook, and SmartRecruiters integrations are added.
* Fixed: Some fixes are made in the Jira spoke.
#### Version 7.0.1 - October 2021
Fixed: Fixes for the Confluence Cloud and Cisco Webex Meeting integration spokes
#### Version 7.0.0 - August 2021
* Use the ServiceNow SaaS License Management application to leverage the new improved user interface for existing integrations:
+ GoTo
+ Trello
+ Confluence
+ Monday.com
+ Miro
+ Cisco Webex Meetings
* Use the ServiceNow SaaS License Management application to integrate with the following applications:
+ Cisco Webex
+ Roadmunk
+ Adobe Workfront
+ Zendesk
+ Microsoft Dynamics 365
#### Version 6.0.3 - July 2021
* Consumption-based reconciliation
* New improved user interface
* Subscriptions go through a reconciliation framework
* Office and adobe dashboards are now part of SaaS overview dashboard.
#### Version 5.0.1 - May 2021
* New: Integrate with Miro, Aha, Trello, Calendly, and monday.com
* Changed: Integrate with SurveyMonkey to track software subscriptions and reclaim unused licenses.
#### Version 4.0.0 - March 2021
* New: Integrate with Confluence Cloud, Salesforce Marketing Cloud, and SAP SuccessFactors.
* Changed: Integrate with Salesforce CRM to track software subscriptions and reclaim unused licenses for products such as Sales Cloud, Service Cloud, Platform, and Capability.
#### Version 3.0.1 - February 2021
New: Integrate with GoToMeeting and GitHub applications. Retrieve and calculate user activity for Smartsheet applications.
#### Version 2.0.0 - January 2021
* The SaaS License Management feature of Software Asset Management provides visibility into SaaS and SSO usage data so you can immediately reclaim unused subscriptions. Reduce and optimize your SaaS spend.
With this feature, you can:
+ Create and manage direct integrations with SaaS applications.
+ Create integrations with SSO providers to view subscription usage for all connected applications.
+ View SaaS and SSO subscription usage and cost information on the SaaS License Management Overview dashboard.
+ Reclaim user subscriptions that have limited to no activity.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt.html | Software Asset Management - SaaS License Management Foundation release notes | Version history for the IT Asset Management Software Asset Management - SaaS License Management Foundation application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt.html"><body id="store-rn-itam-sam-saas-license-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-itam-sam-saas-license-mgmt" aria-labelledby="title_store-rn-itam-sam-saas-license-mgmt">
<h1 class="title topictitle1" id="title_store-rn-itam-sam-saas-license-mgmt"><span class="ph">Software Asset Management</span> - <span class="ph">SaaS License Management</span> Foundation release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IT Asset Management</span>
<span class="ph">Software Asset Management</span> - <span class="ph">SaaS License Management</span> Foundation application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-sam-saas-license-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d342054e72" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 15.0.16 - July 2025 (Yokohama)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The record deletion policy for DEX Usage and aggregation has been moved to Data Cleaner.</li>
<li class="li">The CrowdStrike issue preventing the generation of the product usage table because of varying instance date formats has been resolved.</li>
<li class="li">The issue with false downgrade candidates being generated (such as Microsoft 365 E3-E1) has been resolved.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 14.0.10 - July 2025 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The record deletion policy for DEX Usage and aggregation has been moved to Data Cleaner.</li>
<li class="li">The CrowdStrike issue preventing the generation of the product usage table because of varying instance date formats has been resolved.</li>
<li class="li">The issue with false downgrade candidates being generated (such as Microsoft 365 E3-E1) has been resolved.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 13.1.5 - June 2024 (Washington DC)</dt>
<dd class="dd" id="store-rn-itam-sam-saas-license-mgmt__latest-sam-saas-license-mgmt">In v13.1.5, Adobe and Microsoft365 scheduled jobs activation issue is fixed.</dd>
<dt class="dt dlterm">Version 12.0.6 - November 2023 (Vancouver)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Issues with Zoom integration are fixed.</li>
<li class="li">Archived users subscriptions are now fetched for G Suite integration.</li>
<li class="li">Users are mapped to the correct software model for Looker integration.</li>
<li class="li">Cisco Webex Meetings integration profile is deprecated.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 11.1.2 - November 2023 (Utah)</dt>
<dd class="dd">In v11.1.2, Cisco Webex Meetings integration profile is deprecated.</dd>
<dt class="dt dlterm">Version 10.0.10 - November 2023 (Tokyo)</dt>
<dd class="dd">In v10.0.10, Cisco Webex Meetings integration profile is deprecated.</dd>
<dt class="dt dlterm">Version 7.0.2 - August 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itam-sam-saas-license-mgmt__ul_xvr_45n_v4b">
<li class="li">Use the ServiceNow SaaS License Management application to leverage the new improved user interface for existing integrations: <ul class="ul" id="store-rn-itam-sam-saas-license-mgmt__ul_sqk_fvh_mqb">
<li class="li">GoTo</li>
<li class="li">Trello</li>
<li class="li">Confluence</li>
<li class="li">Monday.com</li>
<li class="li">Miro</li>
<li class="li">Cisco Webex Meetings</li>
</ul></li>
<li class="li">Use the ServiceNow SaaS License Management application to integrate with the following applications: <ul class="ul" id="store-rn-itam-sam-saas-license-mgmt__ul_fms_fvh_mqb">
<li class="li">Cisco Webex</li>
<li class="li">Roadmunk</li>
<li class="li">Adobe Workfront</li>
<li class="li">Zendesk</li>
<li class="li">Microsoft Dynamics 365</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 6.0.3 - July 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itam-sam-saas-license-mgmt__ul_i4c_1vh_mqb">
<li class="li">New: Consumption-based reconciliation Subscriptions to go through the reconciliation engine New and improved user interface</li>
<li class="li">Fixed: Bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.1 - May 2021</dt>
<dd class="dd">Fixed: Minor updates</dd>
<dt class="dt dlterm">Version 4.0.0 - March 2021</dt>
<dd class="dd">Fixed: Minor updates</dd>
<dt class="dt dlterm">Version 3.0.0 - February 2021</dt>
<dd class="dd">New: The Software Asset Management - SaaS License Management plugin is now available on the ServiceNow Store.</dd>
<dt class="dt dlterm">Version 2.0.2 - January 2021</dt>
<dd class="dd">It requires a Software Asset Management Professional plugin and provides core capabilities to manage licenses for SaaS products. Get visibility to your subscription spend and optimize it. This will be activated with
Software Asset Management - SaaS License Management Integrations plugin.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-saas-license-mgmt.html\"><body id=\"store-rn-itam-sam-saas-license-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itam-sam-saas-license-mgmt\" aria-labelledby=\"title_store-rn-itam-sam-saas-license-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itam-sam-saas-license-mgmt\"><span class=\"ph\">Software Asset Management</span> - <span class=\"ph\">SaaS License Management</span> Foundation release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Asset Management</span>\n <span class=\"ph\">Software Asset Management</span> - <span class=\"ph\">SaaS License Management</span> Foundation application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itam-sam-saas-license-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d342054e72\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 15.0.16 - July 2025 (Yokohama)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The record deletion policy for DEX Usage and aggregation has been moved to Data Cleaner.</li>\n <li class=\"li\">The CrowdStrike issue preventing the generation of the product usage table because of varying instance date formats has been resolved.</li>\n <li class=\"li\">The issue with false downgrade candidates being generated (such as Microsoft 365 E3-E1) has been resolved.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 14.0.10 - July 2025 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The record deletion policy for DEX Usage and aggregation has been moved to Data Cleaner.</li>\n <li class=\"li\">The CrowdStrike issue preventing the generation of the product usage table because of varying instance date formats has been resolved.</li>\n <li class=\"li\">The issue with false downgrade candidates being generated (such as Microsoft 365 E3-E1) has been resolved.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 13.1.5 - June 2024 (Washington DC)</dt>\n <dd class=\"dd\" id=\"store-rn-itam-sam-saas-license-mgmt__latest-sam-saas-license-mgmt\">In v13.1.5, Adobe and Microsoft365 scheduled jobs activation issue is fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.6 - November 2023 (Vancouver)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Issues with Zoom integration are fixed.</li>\n <li class=\"li\">Archived users subscriptions are now fetched for G Suite integration.</li>\n <li class=\"li\">Users are mapped to the correct software model for Looker integration.</li>\n <li class=\"li\">Cisco Webex Meetings integration profile is deprecated.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 11.1.2 - November 2023 (Utah)</dt>\n <dd class=\"dd\">In v11.1.2, Cisco Webex Meetings integration profile is deprecated.</dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.10 - November 2023 (Tokyo)</dt>\n <dd class=\"dd\">In v10.0.10, Cisco Webex Meetings integration profile is deprecated.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.2 - August 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt__ul_xvr_45n_v4b\">\n <li class=\"li\">Use the ServiceNow SaaS License Management application to leverage the new improved user interface for existing integrations: <ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt__ul_sqk_fvh_mqb\">\n <li class=\"li\">GoTo</li>\n <li class=\"li\">Trello</li>\n <li class=\"li\">Confluence</li>\n <li class=\"li\">Monday.com</li>\n <li class=\"li\">Miro</li>\n <li class=\"li\">Cisco Webex Meetings</li>\n </ul></li>\n <li class=\"li\">Use the ServiceNow SaaS License Management application to integrate with the following applications: <ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt__ul_fms_fvh_mqb\">\n <li class=\"li\">Cisco Webex</li>\n \n <li class=\"li\">Roadmunk</li>\n <li class=\"li\">Adobe Workfront</li>\n <li class=\"li\">Zendesk</li>\n <li class=\"li\">Microsoft Dynamics 365</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.3 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itam-sam-saas-license-mgmt__ul_i4c_1vh_mqb\">\n <li class=\"li\">New: Consumption-based reconciliation Subscriptions to go through the reconciliation engine New and improved user interface</li>\n <li class=\"li\">Fixed: Bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.1 - May 2021</dt>\n <dd class=\"dd\">Fixed: Minor updates</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - March 2021</dt>\n <dd class=\"dd\">Fixed: Minor updates</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - February 2021</dt>\n <dd class=\"dd\">New: The Software Asset Management - SaaS License Management plugin is now available on the ServiceNow Store.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - January 2021</dt>\n <dd class=\"dd\">It requires a Software Asset Management Professional plugin and provides core capabilities to manage licenses for SaaS products. Get visibility to your subscription spend and optimize it. This will be activated with\n Software Asset Management - SaaS License Management Integrations plugin.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Software Asset Management - SaaS License Management Foundation release notes
Version history for the IT Asset Management
Software Asset Management - SaaS License Management Foundation application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 15.0.16 - July 2025 (Yokohama)
* The record deletion policy for DEX Usage and aggregation has been moved to Data Cleaner.
* The CrowdStrike issue preventing the generation of the product usage table because of varying instance date formats has been resolved.
* The issue with false downgrade candidates being generated (such as Microsoft 365 E3-E1) has been resolved.
#### Version 14.0.10 - July 2025 (Xanadu)
* The record deletion policy for DEX Usage and aggregation has been moved to Data Cleaner.
* The CrowdStrike issue preventing the generation of the product usage table because of varying instance date formats has been resolved.
* The issue with false downgrade candidates being generated (such as Microsoft 365 E3-E1) has been resolved.
#### Version 13.1.5 - June 2024 (Washington DC)
In v13.1.5, Adobe and Microsoft365 scheduled jobs activation issue is fixed.
#### Version 12.0.6 - November 2023 (Vancouver)
* Issues with Zoom integration are fixed.
* Archived users subscriptions are now fetched for G Suite integration.
* Users are mapped to the correct software model for Looker integration.
* Cisco Webex Meetings integration profile is deprecated.
#### Version 11.1.2 - November 2023 (Utah)
In v11.1.2, Cisco Webex Meetings integration profile is deprecated.
#### Version 10.0.10 - November 2023 (Tokyo)
In v10.0.10, Cisco Webex Meetings integration profile is deprecated.
#### Version 7.0.2 - August 2021
* Use the ServiceNow SaaS License Management application to leverage the new improved user interface for existing integrations:
+ GoTo
+ Trello
+ Confluence
+ Monday.com
+ Miro
+ Cisco Webex Meetings
* Use the ServiceNow SaaS License Management application to integrate with the following applications:
+ Cisco Webex
+ Roadmunk
+ Adobe Workfront
+ Zendesk
+ Microsoft Dynamics 365
#### Version 6.0.3 - July 2021
* New: Consumption-based reconciliation Subscriptions to go through the reconciliation engine New and improved user interface
* Fixed: Bug fixes
#### Version 5.0.1 - May 2021
Fixed: Minor updates
#### Version 4.0.0 - March 2021
Fixed: Minor updates
#### Version 3.0.0 - February 2021
New: The Software Asset Management - SaaS License Management plugin is now available on the ServiceNow Store.
#### Version 2.0.2 - January 2021
It requires a Software Asset Management Professional plugin and provides core capabilities to manage licenses for SaaS products. Get visibility to your subscription spend and optimize it. This will be activated with
Software Asset Management - SaaS License Management Integrations plugin.
| ---
title: Software Asset Management - SaaS License Management Foundation release notes
description: Version history for the IT Asset Management Software Asset Management
- SaaS License Management Foundation application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Software Asset Management - SaaS License Management Foundation release notes
Version history for the IT Asset Management
Software Asset Management - SaaS License Management Foundation application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 15.0.16 - July 2025 (Yokohama)
* The record deletion policy for DEX Usage and aggregation has been moved to Data Cleaner.
* The CrowdStrike issue preventing the generation of the product usage table because of varying instance date formats has been resolved.
* The issue with false downgrade candidates being generated (such as Microsoft 365 E3-E1) has been resolved.
#### Version 14.0.10 - July 2025 (Xanadu)
* The record deletion policy for DEX Usage and aggregation has been moved to Data Cleaner.
* The CrowdStrike issue preventing the generation of the product usage table because of varying instance date formats has been resolved.
* The issue with false downgrade candidates being generated (such as Microsoft 365 E3-E1) has been resolved.
#### Version 13.1.5 - June 2024 (Washington DC)
In v13.1.5, Adobe and Microsoft365 scheduled jobs activation issue is fixed.
#### Version 12.0.6 - November 2023 (Vancouver)
* Issues with Zoom integration are fixed.
* Archived users subscriptions are now fetched for G Suite integration.
* Users are mapped to the correct software model for Looker integration.
* Cisco Webex Meetings integration profile is deprecated.
#### Version 11.1.2 - November 2023 (Utah)
In v11.1.2, Cisco Webex Meetings integration profile is deprecated.
#### Version 10.0.10 - November 2023 (Tokyo)
In v10.0.10, Cisco Webex Meetings integration profile is deprecated.
#### Version 7.0.2 - August 2021
* Use the ServiceNow SaaS License Management application to leverage the new improved user interface for existing integrations:
+ GoTo
+ Trello
+ Confluence
+ Monday.com
+ Miro
+ Cisco Webex Meetings
* Use the ServiceNow SaaS License Management application to integrate with the following applications:
+ Cisco Webex
+ Roadmunk
+ Adobe Workfront
+ Zendesk
+ Microsoft Dynamics 365
#### Version 6.0.3 - July 2021
* New: Consumption-based reconciliation Subscriptions to go through the reconciliation engine New and improved user interface
* Fixed: Bug fixes
#### Version 5.0.1 - May 2021
Fixed: Minor updates
#### Version 4.0.0 - March 2021
Fixed: Minor updates
#### Version 3.0.0 - February 2021
New: The Software Asset Management - SaaS License Management plugin is now available on the ServiceNow Store.
#### Version 2.0.2 - January 2021
It requires a Software Asset Management Professional plugin and provides core capabilities to manage licenses for SaaS products. Get visibility to your subscription spend and optimize it. This will be activated with
Software Asset Management - SaaS License Management Integrations plugin.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-spoke.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-sam-spoke.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-sam-spoke.html | SaaS License Connections release notes | Version history for the IT Asset Management SaaS License Connections on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-spoke.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-sam-spoke.html"><body id="store-rn-itam-sam-spoke"><main role="main"><article role="article" class="dita" id="store-rn-itam-sam-spoke" aria-labelledby="title_store-rn-itam-sam-spoke">
<h1 class="title topictitle1" id="title_store-rn-itam-sam-spoke">SaaS License Connections release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IT Asset Management</span> SaaS License Connections on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-sam-spoke__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d380228e59" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.1 - October 2021</dt>
<dd class="dd" id="store-rn-itam-sam-spoke__latest-sam-spoke">Fixed: Fixes for the Confluence Cloud and Cisco Webex Meeting Integration spokes.</dd>
<dt class="dt dlterm">Version 2.0.0 - January 2021</dt>
<dd class="dd">Provides actions in Flow Designer for connecting with SaaS applications. To create custom integration profiles, you must also activate the ServiceNow IntegrationHub Starter Pack Installer plugin, which is free to enable
in a sub-prod environment but not in production. Custom integrations created in sub-prod can be migrated to production for no cost.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # SaaS License Connections release notes
Version history for the IT Asset Management SaaS License Connections on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.1 - October 2021
Fixed: Fixes for the Confluence Cloud and Cisco Webex Meeting Integration spokes.
#### Version 2.0.0 - January 2021
Provides actions in Flow Designer for connecting with SaaS applications. To create custom integration profiles, you must also activate the ServiceNow IntegrationHub Starter Pack Installer plugin, which is free to enable
in a sub-prod environment but not in production. Custom integrations created in sub-prod can be migrated to production for no cost.
| ---
title: SaaS License Connections release notes
description: Version history for the IT Asset Management SaaS License Connections
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# SaaS License Connections release notes
Version history for the IT Asset Management SaaS License Connections on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.1 - October 2021
Fixed: Fixes for the Confluence Cloud and Cisco Webex Meeting Integration spokes.
#### Version 2.0.0 - January 2021
Provides actions in Flow Designer for connecting with SaaS applications. To create custom integration profiles, you must also activate the ServiceNow IntegrationHub Starter Pack Installer plugin, which is free to enable
in a sub-prod environment but not in production. Custom integrations created in sub-prod can be migrated to production for no cost.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-guided-experiences.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-guided-experiences.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-guided-experiences.html | Software Asset Management Guided Experiences release notes | Version history for the Software Asset Management Guided Experiences application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-guided-experiences.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-guided-experiences.html"><body id="store-rn-itam-software-asset-mgmt-guided-experiences"><main role="main"><article role="article" class="dita" id="store-rn-itam-software-asset-mgmt-guided-experiences" aria-labelledby="title_store-rn-itam-software-asset-mgmt-guided-experiences">
<h1 class="title topictitle1" id="title_store-rn-itam-software-asset-mgmt-guided-experiences"><span class="ph">Software Asset Management</span> Guided Experiences release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Software Asset Management</span> Guided Experiences application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-software-asset-mgmt-guided-experiences__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d561137e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.0.3 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itam-software-asset-mgmt-guided-experiences__ul_x5v_c1k_1gc">
<li class="li">New:<ul class="ul" id="store-rn-itam-software-asset-mgmt-guided-experiences__ul_r2n_d1k_1gc">
<li class="li">Adobe Guided Setup</li>
<li class="li">Get a prescriptive guidance for the tasks that you must perform setup Adobe integration with SAM Pro. This Guided Setup organizes the configuration activities into various categories for ease of use with a list of
tasks to be performed.</li>
<li class="li">Enhancements are made in existing guided setups including SQL server, Windows server ,SAM and M365.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.4 - February 2025</dt>
<dd class="dd" id="store-rn-itam-software-asset-mgmt-guided-experiences__latest-store-rn-itam-software-asset-mgmt-guided-experiences">
<ul class="ul" id="store-rn-itam-software-asset-mgmt-guided-experiences__ul_ib5_1pq_c2c">
<li class="li">New:<ul class="ul" id="store-rn-itam-software-asset-mgmt-guided-experiences__ul_kwc_cpq_c2c">
<li class="li">Software Asset Management (SAM) Guided Setup:<ul class="ul" id="store-rn-itam-software-asset-mgmt-guided-experiences__ul_qjk_cpq_c2c">
<li class="li">Get step-by-step guidance on the activities that you must perform to onboard SaaS and on-premises products. The guided setup helps you create or associate success goals, configure product integrations, create
software entitlements, and run reconciliation to get the most out of the Software Asset Management application.</li>
</ul></li>
<li class="li">Microsoft 365<ul class="ul" id="store-rn-itam-software-asset-mgmt-guided-experiences__ul_nx3_cpq_c2c">
<li class="li">Get a prescriptive guidance for the tasks that you must perform in the Software Asset Management application, Microsoft 365 Admin Center, and other applications to configure Microsoft 365. This Guided Setup
organizes the configuration activities into various categories for ease of use with a list of tasks to be performed.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.4 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itam-software-asset-mgmt-guided-experiences__ul_lls_4y4_ccc">
<li class="li">This software application incorporates guided setups for complex software(s), providing a structured method for accomplishing routine software asset management duties with detailed, step-by-step guidance. Furthermore, it
integrates functionalities for performing in-depth cluster analysis via SAM Cluster 360.</li>
<li class="li">Some of the main features covered are:<ul class="ul" id="store-rn-itam-software-asset-mgmt-guided-experiences__ul_enl_qy4_ccc">
<li class="li">Microsoft SQL Server License Management Guided Setup provides a sequence of tasks that help you configure Microsoft SQL Server on Software Asset Management Pro.</li>
<li class="li">Microsoft Windows Server License Management Guided Setup provides a sequence of tasks that help you configure Microsoft Windows Server, Microsoft System Center and Microsoft Core Infrastructure Suite on Software Asset
Management Pro.</li>
<li class="li">SAM Cluster 360 provides SAM Managers with a holistic and strategic analysis of hypervisor clusters. It offers a single pane of glass to view infrastructure, licensing, optimization & health across the cluster on
Software Asset Management Pro.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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The guided setup helps you create or associate success goals, configure product integrations, create\n software entitlements, and run reconciliation to get the most out of the Software Asset Management application.</li>\n </ul></li>\n <li class=\"li\">Microsoft 365<ul class=\"ul\" id=\"store-rn-itam-software-asset-mgmt-guided-experiences__ul_nx3_cpq_c2c\">\n <li class=\"li\">Get a prescriptive guidance for the tasks that you must perform in the Software Asset Management application, Microsoft 365 Admin Center, and other applications to configure Microsoft 365. This Guided Setup\n organizes the configuration activities into various categories for ease of use with a list of tasks to be performed.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.4 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itam-software-asset-mgmt-guided-experiences__ul_lls_4y4_ccc\">\n <li class=\"li\">This software application incorporates guided setups for complex software(s), providing a structured method for accomplishing routine software asset management duties with detailed, step-by-step guidance. 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} | # Software Asset Management Guided Experiences release notes
Version history for the Software Asset Management Guided Experiences application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.3 - August 2025
* New:
+ Adobe Guided Setup
+ Get a prescriptive guidance for the tasks that you must perform setup Adobe integration with SAM Pro. This Guided Setup organizes the configuration activities into various categories for ease of use with a list of
tasks to be performed.
+ Enhancements are made in existing guided setups including SQL server, Windows server ,SAM and M365.
#### Version 5.0.4 - February 2025
* New:
+ Software Asset Management (SAM) Guided Setup:
- Get step-by-step guidance on the activities that you must perform to onboard SaaS and on-premises products. The guided setup helps you create or associate success goals, configure product integrations, create
software entitlements, and run reconciliation to get the most out of the Software Asset Management application.
+ Microsoft 365
- Get a prescriptive guidance for the tasks that you must perform in the Software Asset Management application, Microsoft 365 Admin Center, and other applications to configure Microsoft 365. This Guided Setup
organizes the configuration activities into various categories for ease of use with a list of tasks to be performed.
#### Version 4.0.4 - August 2024
* This software application incorporates guided setups for complex software(s), providing a structured method for accomplishing routine software asset management duties with detailed, step-by-step guidance. Furthermore, it
integrates functionalities for performing in-depth cluster analysis via SAM Cluster 360.
* Some of the main features covered are:
+ Microsoft SQL Server License Management Guided Setup provides a sequence of tasks that help you configure Microsoft SQL Server on Software Asset Management Pro.
+ Microsoft Windows Server License Management Guided Setup provides a sequence of tasks that help you configure Microsoft Windows Server, Microsoft System Center and Microsoft Core Infrastructure Suite on Software Asset
Management Pro.
+ SAM Cluster 360 provides SAM Managers with a holistic and strategic analysis of hypervisor clusters. It offers a single pane of glass to view infrastructure, licensing, optimization & health across the cluster on
Software Asset Management Pro.
| ---
title: Software Asset Management Guided Experiences release notes
description: Version history for the Software Asset Management Guided Experiences
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Software Asset Management Guided Experiences release notes
Version history for the Software Asset Management Guided Experiences application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.3 - August 2025
* New:
+ Adobe Guided Setup
+ Get a prescriptive guidance for the tasks that you must perform setup Adobe integration with SAM Pro. This Guided Setup organizes the configuration activities into various categories for ease of use with a list of
tasks to be performed.
+ Enhancements are made in existing guided setups including SQL server, Windows server ,SAM and M365.
#### Version 5.0.4 - February 2025
* New:
+ Software Asset Management (SAM) Guided Setup:
- Get step-by-step guidance on the activities that you must perform to onboard SaaS and on-premises products. The guided setup helps you create or associate success goals, configure product integrations, create
software entitlements, and run reconciliation to get the most out of the Software Asset Management application.
+ Microsoft 365
- Get a prescriptive guidance for the tasks that you must perform in the Software Asset Management application, Microsoft 365 Admin Center, and other applications to configure Microsoft 365. This Guided Setup
organizes the configuration activities into various categories for ease of use with a list of tasks to be performed.
#### Version 4.0.4 - August 2024
* This software application incorporates guided setups for complex software(s), providing a structured method for accomplishing routine software asset management duties with detailed, step-by-step guidance. Furthermore, it
integrates functionalities for performing in-depth cluster analysis via SAM Cluster 360.
* Some of the main features covered are:
+ Microsoft SQL Server License Management Guided Setup provides a sequence of tasks that help you configure Microsoft SQL Server on Software Asset Management Pro.
+ Microsoft Windows Server License Management Guided Setup provides a sequence of tasks that help you configure Microsoft Windows Server, Microsoft System Center and Microsoft Core Infrastructure Suite on Software Asset
Management Pro.
+ SAM Cluster 360 provides SAM Managers with a holistic and strategic analysis of hypervisor clusters. It offers a single pane of glass to view infrastructure, licensing, optimization & health across the cluster on
Software Asset Management Pro.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-int-tableau.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-int-tableau.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-int-tableau.html | Software Asset Management integration with Tableau release notes | Version history for the Software Asset Management integration with Tableau application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-int-tableau.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-int-tableau.html"><body id="store-rn-itam-software-asset-mgmt-int-tableau"><main role="main"><article role="article" class="dita" id="store-rn-itam-software-asset-mgmt-int-tableau" aria-labelledby="title_store-rn-itam-software-asset-mgmt-int-tableau">
<h1 class="title topictitle1" id="title_store-rn-itam-software-asset-mgmt-int-tableau"><span class="ph">Software Asset Management</span> integration with <span class="ph">Tableau</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Software Asset Management</span> integration with <span class="ph">Tableau</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-software-asset-mgmt-int-tableau__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d151482e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.1 - August 2024</dt>
<dd class="dd" id="store-rn-itam-software-asset-mgmt-int-tableau__latest-store-rn-itam-software-asset-mgmt-int-tableau">
<ul class="ul" id="store-rn-itam-software-asset-mgmt-int-tableau__ul_b5m_px4_ccc">
<li class="li">Software Asset Management application with the Tableau Cloud application enables you to track your software subscriptions and to reclaim stale licenses.</li>
<li class="li">The Tableau Integration provides visibility of user subscriptions and analyze meaningful usage data to identify and reclaim stale subscriptions.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"Added on": "2025-08-21T15:35:31.545207Z",
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} | # Software Asset Management integration with Tableau release notes
Version history for the Software Asset Management integration with Tableau application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - August 2024
* Software Asset Management application with the Tableau Cloud application enables you to track your software subscriptions and to reclaim stale licenses.
* The Tableau Integration provides visibility of user subscriptions and analyze meaningful usage data to identify and reclaim stale subscriptions.
| ---
title: Software Asset Management integration with Tableau release notes
description: Version history for the Software Asset Management integration with Tableau
application on the ServiceNow Store.
keywords: []
breadcrumbs:
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# Software Asset Management integration with Tableau release notes
Version history for the Software Asset Management integration with Tableau application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - August 2024
* Software Asset Management application with the Tableau Cloud application enables you to track your software subscriptions and to reclaim stale licenses.
* The Tableau Integration provides visibility of user subscriptions and analyze meaningful usage data to identify and reclaim stale subscriptions.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-ws.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-ws.html | Software Asset Management Workspace release notes | Version history for the Software Asset Management Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-ws.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt-ws.html"><body id="store-rn-itam-software-asset-mgmt-ws"><main role="main"><article role="article" class="dita" id="store-rn-itam-software-asset-mgmt-ws" aria-labelledby="title_store-rn-itam-software-asset-mgmt-ws">
<h1 class="title topictitle1" id="title_store-rn-itam-software-asset-mgmt-ws"><span class="ph">Software Asset Management</span> Workspace release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Software Asset Management</span> Workspace application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-software-asset-mgmt-ws__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d611151e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 9.0.4 - August 2025</dt>
<dd class="dd">Software Asset Workspace is an intuitive and streamlined user interface of the Software Asset Management application, to manage software licenses, compliance, and optimization.It is a unified medium with multiple views
enabling you to create entitlements, software models, run and review reconciliation results, remediate non compliance, give visibility into your software assets, and provides access to analytics via dashboards.</dd>
</dl>
</section>
</div>
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} | # Software Asset Management Workspace release notes
Version history for the Software Asset Management Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.4 - August 2025
Software Asset Workspace is an intuitive and streamlined user interface of the Software Asset Management application, to manage software licenses, compliance, and optimization.It is a unified medium with multiple views
enabling you to create entitlements, software models, run and review reconciliation results, remediate non compliance, give visibility into your software assets, and provides access to analytics via dashboards.
| ---
title: Software Asset Management Workspace release notes
description: Version history for the Software Asset Management Workspace application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Software Asset Management Workspace release notes
Version history for the Software Asset Management Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.4 - August 2025
Software Asset Workspace is an intuitive and streamlined user interface of the Software Asset Management application, to manage software licenses, compliance, and optimization.It is a unified medium with multiple views
enabling you to create entitlements, software models, run and review reconciliation results, remediate non compliance, give visibility into your software assets, and provides access to analytics via dashboards.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt.html | Software Asset Management release notes | Version history for the ITAM Software Asset Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt.html"><body id="store-rn-itam-software-asset-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-itam-software-asset-mgmt" aria-labelledby="title_store-rn-itam-software-asset-mgmt">
<h1 class="title topictitle1" id="title_store-rn-itam-software-asset-mgmt"><span class="ph">Software Asset Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITAM <span class="ph">Software Asset Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-software-asset-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d391483e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.0 - August 2025 (Zurich)</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itam-software-asset-mgmt__ul_rfy_tkv_zfc">
<li class="li">This application enables the following features when installed with:<ul class="ul" id="store-rn-itam-software-asset-mgmt__ul_xl5_wkv_zfc">
<li class="li">Software Asset Management Foundations: None</li>
<li class="li">Software Asset Management Professional:<ul class="ul" id="store-rn-itam-software-asset-mgmt__ul_ecf_vkv_zfc">
<li class="li">Apply preferred licensing assignment to Microsoft software products that are deployed on clusters: Define and apply preferred cluster licensing assignments to the Microsoft software products that are deployed on
your hypervisor clusters. By using a preferred cluster licensing assignment, you can choose whether you want to license these software products at either the physical host layer or the virtual layer, helping you
better align with your organization's predetermined licensing strategy. Built-in validations help verify that your licensing strategy setup complies with the relevant Microsoft licensing requirements.</li>
<li class="li">Manage licensing for Microsoft server products on Microsoft hyper-v virtualization technology: Use the Software Asset Management publisher pack for Microsoft to track and manage licensing for Microsoft Server
products, such as Microsoft Windows Server and Microsoft SQL Server, on Microsoft Hyper-V virtualization technology. Track license usage and determine your license compliance position so that you can better optimize
your licensing costs.</li>
<li class="li">Automatically identify and license MS SQL Server high availability configurations: Use the Software Asset Management publisher pack for Microsoft to automatically identify and license Microsoft SQL Server
deployments in high availability configurations, such as Always On availability groups. This capability enables the Software Asset Management application to automatically classify each replica within a configuration
as either active or passive, resulting in more accurate license compliance for Microsoft SQL Server.</li>
<li class="li">Efficiently manage user allocations in bulk using group allocations: Allocate licenses to user groups instead of individual users for a software entitlement using the group allocation feature for the user-based
licensing metric software. Group allocation feature enables Software Asset Management managers to streamline and manage the license allocation process efficiently. User allocation is created for the group members
based on the availability of unallocated licenses. Any changes made to the composition of the user group automatically updates the license allocation.</li>
<li class="li">Manage licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP): Following the updates to VMware's licensing policy, use the Software Asset Management publisher pack for VMware to track
and manage licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP), which are updated suite-based product offerings for VMware vSphere. With these updated product offerings, you can
measure compliance and optimize licensing for multiple VMware vSphere products under a single subscription.In addition, the publisher pack can account for the number of cores and the licensing minimums when
calculating licensing requirements for VVS and VVEP.</li>
<li class="li">Use flexible reporting capabilities to gain deeper insights into your Effective License Position (ELP): Improve analysis of your ELP with flexible reporting on reconciliation results. Reports can be run on existing
reconciliation groups or customer-defined groups, and the report data can be organized by unique combinations of group, subgroup, publisher, product, version, and edition. For each combination, the average cost is
calculated and provides the total number of required licenses. The results are presented in a structured format for easy analysis and reporting.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.6 - August 2025 (Yokohama)</dt>
<dd class="dd">In this version, a few minor bugs related to reconciliation have been fixed.</dd>
<dt class="dt dlterm">Version 2.1.5 - July 2025 (Yokohama)</dt>
<dd class="dd">In this version, a few minor bugs related to reconciliation have been fixed.</dd>
<dt class="dt dlterm">Version 1.0.13 - July 2025 (Xanadu)</dt>
<dd class="dd">In this version, the reconciliation issue related to RedHat suites has been resolved.</dd>
<dt class="dt dlterm">Version 2.1.4 - June 2025 (Yokohama)</dt>
<dd class="dd">In this version, the reconciliation issue associated with Microsoft SQL Server has been resolved.</dd>
<dt class="dt dlterm">Version 1.0.12 - June 2025 (Xanadu)</dt>
<dd class="dd">In this version, the reconciliation issue associated with Microsoft SQL Server has been resolved.</dd>
<dt class="dt dlterm">Version 2.1.3 - May 2025</dt>
<dd class="dd" id="store-rn-itam-software-asset-mgmt__latest-store-rn-itam-software-asset-mgmt">Minor bugs related to performance and suite reconciliation have been fixed in this release.</dd>
<dt class="dt dlterm">Version 2.1.2 - April 2025</dt>
<dd class="dd">Minor reconciliation performance issues have been fixed.</dd>
<dt class="dt dlterm">Version 2.1.1 - March 2025</dt>
<dd class="dd">Minor fixes to improve the accuracy of Subscription License calculations were made.</dd>
<dt class="dt dlterm">Version 2.1.0 - February 2025 (Yokohama)</dt>
<dd class="dd">This release includes support for CrowdStrike products with license metrics such as Sensor Subscription and Reserved Hourly Average Sensor. This improvement enables the efficient
management of entitlements for various CrowdStrike products, including Falcon Endpoint Protection, Discover, and others, ensuring better tracking and compliance.</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2025 (Yokohama)</dt>
<dd class="dd">This release includes the following features when installed with: SAM Foundations: Enables use of the common license metrics: Per User, Per Device, Per Core, Per Processor SAM
Professional: Includes features available with SAM Foundations. Enables license compliance for the following publishers: Microsoft, Adobe, Oracle, VMware, and Citrix Improved experience with detailed explanations of licensing
calculations for the above publishers.</dd>
<dt class="dt dlterm">Version 1.0.10 - December 2024 (Xanadu)</dt>
<dd class="dd">Minor bug fixes related to Microsoft Reconciliation and Software Lifecycle Report.</dd>
<dt class="dt dlterm">Version 1.0.9 - November 2024</dt>
<dd class="dd">Minor bug fixes related to Microsoft Reconciliation.</dd>
<dt class="dt dlterm">Version 1.0.1 - September 2024</dt>
<dd class="dd">Minor bug fixes related to Microsoft Core License Optimization Report.</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2024</dt>
<dd class="dd"><p class="p">The <span class="ph">Software Asset Management</span> App supplements the capabilities of the Software Asset Management (SAM) Professional plugin.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-software-asset-mgmt.html\"><body id=\"store-rn-itam-software-asset-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itam-software-asset-mgmt\" aria-labelledby=\"title_store-rn-itam-software-asset-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itam-software-asset-mgmt\"><span class=\"ph\">Software Asset Management</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITAM <span class=\"ph\">Software Asset Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itam-software-asset-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d391483e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2025 (Zurich)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itam-software-asset-mgmt__ul_rfy_tkv_zfc\">\n <li class=\"li\">This application enables the following features when installed with:<ul class=\"ul\" id=\"store-rn-itam-software-asset-mgmt__ul_xl5_wkv_zfc\">\n <li class=\"li\">Software Asset Management Foundations: None</li>\n <li class=\"li\">Software Asset Management Professional:<ul class=\"ul\" id=\"store-rn-itam-software-asset-mgmt__ul_ecf_vkv_zfc\">\n <li class=\"li\">Apply preferred licensing assignment to Microsoft software products that are deployed on clusters: Define and apply preferred cluster licensing assignments to the Microsoft software products that are deployed on\n your hypervisor clusters. By using a preferred cluster licensing assignment, you can choose whether you want to license these software products at either the physical host layer or the virtual layer, helping you\n better align with your organization's predetermined licensing strategy. Built-in validations help verify that your licensing strategy setup complies with the relevant Microsoft licensing requirements.</li>\n <li class=\"li\">Manage licensing for Microsoft server products on Microsoft hyper-v virtualization technology: Use the Software Asset Management publisher pack for Microsoft to track and manage licensing for Microsoft Server\n products, such as Microsoft Windows Server and Microsoft SQL Server, on Microsoft Hyper-V virtualization technology. Track license usage and determine your license compliance position so that you can better optimize\n your licensing costs.</li>\n <li class=\"li\">Automatically identify and license MS SQL Server high availability configurations: Use the Software Asset Management publisher pack for Microsoft to automatically identify and license Microsoft SQL Server\n deployments in high availability configurations, such as Always On availability groups. This capability enables the Software Asset Management application to automatically classify each replica within a configuration\n as either active or passive, resulting in more accurate license compliance for Microsoft SQL Server.</li>\n <li class=\"li\">Efficiently manage user allocations in bulk using group allocations: Allocate licenses to user groups instead of individual users for a software entitlement using the group allocation feature for the user-based\n licensing metric software. Group allocation feature enables Software Asset Management managers to streamline and manage the license allocation process efficiently. User allocation is created for the group members\n based on the availability of unallocated licenses. Any changes made to the composition of the user group automatically updates the license allocation.</li>\n <li class=\"li\">Manage licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP): Following the updates to VMware's licensing policy, use the Software Asset Management publisher pack for VMware to track\n and manage licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP), which are updated suite-based product offerings for VMware vSphere. With these updated product offerings, you can\n measure compliance and optimize licensing for multiple VMware vSphere products under a single subscription.In addition, the publisher pack can account for the number of cores and the licensing minimums when\n calculating licensing requirements for VVS and VVEP.</li>\n <li class=\"li\">Use flexible reporting capabilities to gain deeper insights into your Effective License Position (ELP): Improve analysis of your ELP with flexible reporting on reconciliation results. Reports can be run on existing\n reconciliation groups or customer-defined groups, and the report data can be organized by unique combinations of group, subgroup, publisher, product, version, and edition. For each combination, the average cost is\n calculated and provides the total number of required licenses. The results are presented in a structured format for easy analysis and reporting.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.6 - August 2025 (Yokohama)</dt>\n <dd class=\"dd\">In this version, a few minor bugs related to reconciliation have been fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.5 - July 2025 (Yokohama)</dt>\n <dd class=\"dd\">In this version, a few minor bugs related to reconciliation have been fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.13 - July 2025 (Xanadu)</dt>\n <dd class=\"dd\">In this version, the reconciliation issue related to RedHat suites has been resolved.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.4 - June 2025 (Yokohama)</dt>\n <dd class=\"dd\">In this version, the reconciliation issue associated with Microsoft SQL Server has been resolved.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.12 - June 2025 (Xanadu)</dt>\n <dd class=\"dd\">In this version, the reconciliation issue associated with Microsoft SQL Server has been resolved.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.3 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itam-software-asset-mgmt__latest-store-rn-itam-software-asset-mgmt\">Minor bugs related to performance and suite reconciliation have been fixed in this release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.2 - April 2025</dt>\n <dd class=\"dd\">Minor reconciliation performance issues have been fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.1 - March 2025</dt>\n <dd class=\"dd\">Minor fixes to improve the accuracy of Subscription License calculations were made.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - February 2025 (Yokohama)</dt>\n <dd class=\"dd\">This release includes support for CrowdStrike products with license metrics such as Sensor Subscription and Reserved Hourly Average Sensor. This improvement enables the efficient\n management of entitlements for various CrowdStrike products, including Falcon Endpoint Protection, Discover, and others, ensuring better tracking and compliance.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2025 (Yokohama)</dt>\n <dd class=\"dd\">This release includes the following features when installed with: SAM Foundations: Enables use of the common license metrics: Per User, Per Device, Per Core, Per Processor SAM\n Professional: Includes features available with SAM Foundations. Enables license compliance for the following publishers: Microsoft, Adobe, Oracle, VMware, and Citrix Improved experience with detailed explanations of licensing\n calculations for the above publishers.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.10 - December 2024 (Xanadu)</dt>\n <dd class=\"dd\">Minor bug fixes related to Microsoft Reconciliation and Software Lifecycle Report.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.9 - November 2024</dt>\n <dd class=\"dd\">Minor bug fixes related to Microsoft Reconciliation.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - September 2024</dt>\n <dd class=\"dd\">Minor bug fixes related to Microsoft Core License Optimization Report.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - August 2024</dt>\n <dd class=\"dd\"><p class=\"p\">The <span class=\"ph\">Software Asset Management</span> App supplements the capabilities of the Software Asset Management (SAM) Professional plugin.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Software Asset Management release notes
Version history for the ITAM Software Asset Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.0 - August 2025 (Zurich)
* This application enables the following features when installed with:
+ Software Asset Management Foundations: None
+ Software Asset Management Professional:
- Apply preferred licensing assignment to Microsoft software products that are deployed on clusters: Define and apply preferred cluster licensing assignments to the Microsoft software products that are deployed on
your hypervisor clusters. By using a preferred cluster licensing assignment, you can choose whether you want to license these software products at either the physical host layer or the virtual layer, helping you
better align with your organization's predetermined licensing strategy. Built-in validations help verify that your licensing strategy setup complies with the relevant Microsoft licensing requirements.
- Manage licensing for Microsoft server products on Microsoft hyper-v virtualization technology: Use the Software Asset Management publisher pack for Microsoft to track and manage licensing for Microsoft Server
products, such as Microsoft Windows Server and Microsoft SQL Server, on Microsoft Hyper-V virtualization technology. Track license usage and determine your license compliance position so that you can better optimize
your licensing costs.
- Automatically identify and license MS SQL Server high availability configurations: Use the Software Asset Management publisher pack for Microsoft to automatically identify and license Microsoft SQL Server
deployments in high availability configurations, such as Always On availability groups. This capability enables the Software Asset Management application to automatically classify each replica within a configuration
as either active or passive, resulting in more accurate license compliance for Microsoft SQL Server.
- Efficiently manage user allocations in bulk using group allocations: Allocate licenses to user groups instead of individual users for a software entitlement using the group allocation feature for the user-based
licensing metric software. Group allocation feature enables Software Asset Management managers to streamline and manage the license allocation process efficiently. User allocation is created for the group members
based on the availability of unallocated licenses. Any changes made to the composition of the user group automatically updates the license allocation.
- Manage licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP): Following the updates to VMware's licensing policy, use the Software Asset Management publisher pack for VMware to track
and manage licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP), which are updated suite-based product offerings for VMware vSphere. With these updated product offerings, you can
measure compliance and optimize licensing for multiple VMware vSphere products under a single subscription.In addition, the publisher pack can account for the number of cores and the licensing minimums when
calculating licensing requirements for VVS and VVEP.
- Use flexible reporting capabilities to gain deeper insights into your Effective License Position (ELP): Improve analysis of your ELP with flexible reporting on reconciliation results. Reports can be run on existing
reconciliation groups or customer-defined groups, and the report data can be organized by unique combinations of group, subgroup, publisher, product, version, and edition. For each combination, the average cost is
calculated and provides the total number of required licenses. The results are presented in a structured format for easy analysis and reporting.
#### Version 2.1.6 - August 2025 (Yokohama)
In this version, a few minor bugs related to reconciliation have been fixed.
#### Version 2.1.5 - July 2025 (Yokohama)
In this version, a few minor bugs related to reconciliation have been fixed.
#### Version 1.0.13 - July 2025 (Xanadu)
In this version, the reconciliation issue related to RedHat suites has been resolved.
#### Version 2.1.4 - June 2025 (Yokohama)
In this version, the reconciliation issue associated with Microsoft SQL Server has been resolved.
#### Version 1.0.12 - June 2025 (Xanadu)
In this version, the reconciliation issue associated with Microsoft SQL Server has been resolved.
#### Version 2.1.3 - May 2025
Minor bugs related to performance and suite reconciliation have been fixed in this release.
#### Version 2.1.2 - April 2025
Minor reconciliation performance issues have been fixed.
#### Version 2.1.1 - March 2025
Minor fixes to improve the accuracy of Subscription License calculations were made.
#### Version 2.1.0 - February 2025 (Yokohama)
This release includes support for CrowdStrike products with license metrics such as Sensor Subscription and Reserved Hourly Average Sensor. This improvement enables the efficient
management of entitlements for various CrowdStrike products, including Falcon Endpoint Protection, Discover, and others, ensuring better tracking and compliance.
#### Version 2.0.0 - February 2025 (Yokohama)
This release includes the following features when installed with: SAM Foundations: Enables use of the common license metrics: Per User, Per Device, Per Core, Per Processor SAM
Professional: Includes features available with SAM Foundations. Enables license compliance for the following publishers: Microsoft, Adobe, Oracle, VMware, and Citrix Improved experience with detailed explanations of licensing
calculations for the above publishers.
#### Version 1.0.10 - December 2024 (Xanadu)
Minor bug fixes related to Microsoft Reconciliation and Software Lifecycle Report.
#### Version 1.0.9 - November 2024
Minor bug fixes related to Microsoft Reconciliation.
#### Version 1.0.1 - September 2024
Minor bug fixes related to Microsoft Core License Optimization Report.
#### Version 1.0.0 - August 2024
The Software Asset Management App supplements the capabilities of the Software Asset Management (SAM) Professional plugin.
| ---
title: Software Asset Management release notes
description: Version history for the ITAM Software Asset Management application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Software Asset Management release notes
Version history for the ITAM Software Asset Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.0 - August 2025 (Zurich)
* This application enables the following features when installed with:
+ Software Asset Management Foundations: None
+ Software Asset Management Professional:
- Apply preferred licensing assignment to Microsoft software products that are deployed on clusters: Define and apply preferred cluster licensing assignments to the Microsoft software products that are deployed on
your hypervisor clusters. By using a preferred cluster licensing assignment, you can choose whether you want to license these software products at either the physical host layer or the virtual layer, helping you
better align with your organization's predetermined licensing strategy. Built-in validations help verify that your licensing strategy setup complies with the relevant Microsoft licensing requirements.
- Manage licensing for Microsoft server products on Microsoft hyper-v virtualization technology: Use the Software Asset Management publisher pack for Microsoft to track and manage licensing for Microsoft Server
products, such as Microsoft Windows Server and Microsoft SQL Server, on Microsoft Hyper-V virtualization technology. Track license usage and determine your license compliance position so that you can better optimize
your licensing costs.
- Automatically identify and license MS SQL Server high availability configurations: Use the Software Asset Management publisher pack for Microsoft to automatically identify and license Microsoft SQL Server
deployments in high availability configurations, such as Always On availability groups. This capability enables the Software Asset Management application to automatically classify each replica within a configuration
as either active or passive, resulting in more accurate license compliance for Microsoft SQL Server.
- Efficiently manage user allocations in bulk using group allocations: Allocate licenses to user groups instead of individual users for a software entitlement using the group allocation feature for the user-based
licensing metric software. Group allocation feature enables Software Asset Management managers to streamline and manage the license allocation process efficiently. User allocation is created for the group members
based on the availability of unallocated licenses. Any changes made to the composition of the user group automatically updates the license allocation.
- Manage licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP): Following the updates to VMware's licensing policy, use the Software Asset Management publisher pack for VMware to track
and manage licensing for VMware vSphere Standard (VVS) and VMware vSphere Essentials Plus (VVEP), which are updated suite-based product offerings for VMware vSphere. With these updated product offerings, you can
measure compliance and optimize licensing for multiple VMware vSphere products under a single subscription.In addition, the publisher pack can account for the number of cores and the licensing minimums when
calculating licensing requirements for VVS and VVEP.
- Use flexible reporting capabilities to gain deeper insights into your Effective License Position (ELP): Improve analysis of your ELP with flexible reporting on reconciliation results. Reports can be run on existing
reconciliation groups or customer-defined groups, and the report data can be organized by unique combinations of group, subgroup, publisher, product, version, and edition. For each combination, the average cost is
calculated and provides the total number of required licenses. The results are presented in a structured format for easy analysis and reporting.
#### Version 2.1.6 - August 2025 (Yokohama)
In this version, a few minor bugs related to reconciliation have been fixed.
#### Version 2.1.5 - July 2025 (Yokohama)
In this version, a few minor bugs related to reconciliation have been fixed.
#### Version 1.0.13 - July 2025 (Xanadu)
In this version, the reconciliation issue related to RedHat suites has been resolved.
#### Version 2.1.4 - June 2025 (Yokohama)
In this version, the reconciliation issue associated with Microsoft SQL Server has been resolved.
#### Version 1.0.12 - June 2025 (Xanadu)
In this version, the reconciliation issue associated with Microsoft SQL Server has been resolved.
#### Version 2.1.3 - May 2025
Minor bugs related to performance and suite reconciliation have been fixed in this release.
#### Version 2.1.2 - April 2025
Minor reconciliation performance issues have been fixed.
#### Version 2.1.1 - March 2025
Minor fixes to improve the accuracy of Subscription License calculations were made.
#### Version 2.1.0 - February 2025 (Yokohama)
This release includes support for CrowdStrike products with license metrics such as Sensor Subscription and Reserved Hourly Average Sensor. This improvement enables the efficient
management of entitlements for various CrowdStrike products, including Falcon Endpoint Protection, Discover, and others, ensuring better tracking and compliance.
#### Version 2.0.0 - February 2025 (Yokohama)
This release includes the following features when installed with: SAM Foundations: Enables use of the common license metrics: Per User, Per Device, Per Core, Per Processor SAM
Professional: Includes features available with SAM Foundations. Enables license compliance for the following publishers: Microsoft, Adobe, Oracle, VMware, and Citrix Improved experience with detailed explanations of licensing
calculations for the above publishers.
#### Version 1.0.10 - December 2024 (Xanadu)
Minor bug fixes related to Microsoft Reconciliation and Software Lifecycle Report.
#### Version 1.0.9 - November 2024
Minor bug fixes related to Microsoft Reconciliation.
#### Version 1.0.1 - September 2024
Minor bug fixes related to Microsoft Core License Optimization Report.
#### Version 1.0.0 - August 2024
The Software Asset Management App supplements the capabilities of the Software Asset Management (SAM) Professional plugin.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-tableau-spoke.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-tableau-spoke.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-tableau-spoke.html | Tableau spoke release notes | Version history for the Tableau spoke application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-tableau-spoke.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-tableau-spoke.html"><body id="store-rn-itam-tableau-spoke"><main role="main"><article role="article" class="dita" id="store-rn-itam-tableau-spoke" aria-labelledby="title_store-rn-itam-tableau-spoke">
<h1 class="title topictitle1" id="title_store-rn-itam-tableau-spoke"><span class="ph">Tableau</span> spoke release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Tableau</span> spoke application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-tableau-spoke__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d599313e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.2 - August 2024</dt>
<dd class="dd" id="store-rn-itam-tableau-spoke__latest-store-rn-itam-tableau-spoke">The <span class="ph">Tableau</span> spoke provides actions to view and analyze meaningful usage data for <span class="ph">Tableau</span> subscriptions. The spoke downloads subscription information as well as usage. This information will be available to SAM Admins to monitor product usage. Additionally, SAM Admins can use this information
to track stale users whose access can be revoked.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Tableau spoke release notes
Version history for the Tableau spoke application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - August 2024
The Tableau spoke provides actions to view and analyze meaningful usage data for Tableau subscriptions. The spoke downloads subscription information as well as usage. This information will be available to SAM Admins to monitor product usage. Additionally, SAM Admins can use this information
to track stale users whose access can be revoked.
| ---
title: Tableau spoke release notes
description: Version history for the Tableau spoke application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Tableau spoke release notes
Version history for the Tableau spoke application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - August 2024
The Tableau spoke provides actions to view and analyze meaningful usage data for Tableau subscriptions. The spoke downloads subscription information as well as usage. This information will be available to SAM Admins to monitor product usage. Additionally, SAM Admins can use this information
to track stale users whose access can be revoked.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-salesforce-marketing-cloud.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-salesforce-marketing-cloud.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-salesforce-marketing-cloud.html | Software Asset Management - Salesforce Marketing Cloud Integration release notes | Version history for the Software Asset Management - Salesforce Marketing Cloud Integration on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-salesforce-marketing-cloud.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-salesforce-marketing-cloud.html"><body id="store-rn-salesforce-marketing-cloud"><main role="main"><article role="article" class="dita" id="store-rn-salesforce-marketing-cloud" aria-labelledby="title_store-rn-salesforce-marketing-cloud">
<h1 class="title topictitle1" id="title_store-rn-salesforce-marketing-cloud">Software Asset Management - Salesforce Marketing Cloud Integration release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Software Asset Management - Salesforce Marketing Cloud
Integration on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-salesforce-marketing-cloud__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d323791e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - March 2021</dt>
<dd class="dd" id="store-rn-salesforce-marketing-cloud__latest-store-rn-salesforce-marketing-cloud"><ul class="ul">
<li class="li">New: <ul class="ul" id="store-rn-salesforce-marketing-cloud__ul_qb3_x5n_v4b">
<li class="li">Salesforce Marketing Cloud Download Contacts Consumption</li>
<li class="li">Salesforce Marketing Cloud Download Subscriptions</li>
<li class="li">Salesforce Marketing Cloud Reclaim Subscriptions</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
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} | # Software Asset Management - Salesforce Marketing Cloud Integration release notes
Version history for the Software Asset Management - Salesforce Marketing Cloud
Integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - March 2021
* New:
+ Salesforce Marketing Cloud Download Contacts Consumption
+ Salesforce Marketing Cloud Download Subscriptions
+ Salesforce Marketing Cloud Reclaim Subscriptions
| ---
title: Software Asset Management - Salesforce Marketing Cloud Integration release
notes
description: Version history for the Software Asset Management - Salesforce Marketing
Cloud Integration on the ServiceNow Store.
keywords: []
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# Software Asset Management - Salesforce Marketing Cloud Integration release notes
Version history for the Software Asset Management - Salesforce Marketing Cloud
Integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - March 2021
* New:
+ Salesforce Marketing Cloud Download Contacts Consumption
+ Salesforce Marketing Cloud Download Subscriptions
+ Salesforce Marketing Cloud Reclaim Subscriptions
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-configuration-governance-content.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-configuration-governance-content.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-cloud-configuration-governance-content.html | Cloud Configuration Governance Content Pack release notes | Version history for the ITOM Cloud Configuration Governance Content Pack application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-cloud-configuration-governance-content.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-cloud-configuration-governance-content.html"><body id="store-rn-cloud-configuration-governance-content"><main role="main"><article role="article" class="dita" id="store-rn-cloud-configuration-governance-content" aria-labelledby="title_store-rn-cloud-configuration-governance-content">
<h1 class="title topictitle1" id="title_store-rn-cloud-configuration-governance-content">Cloud Configuration Governance Content Pack release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITOM Cloud Configuration Governance Content Pack application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-cloud-configuration-governance-content__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d200572e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.10 - February 2023</dt>
<dd class="dd" id="store-rn-cloud-configuration-governance-content__latest-store-rn-cloud-congifuration-governance-content">Fixed: Issue in the Azure VM IP address and AWS VM IP address check policy</dd>
<dt class="dt dlterm">Version 1.3.7 - August 2022</dt>
<dd class="dd"><p class="p">Content artifacts for the Cloud Configuration Governance app.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Cloud Configuration Governance Content Pack release notes
Version history for the ITOM Cloud Configuration Governance Content Pack application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.10 - February 2023
Fixed: Issue in the Azure VM IP address and AWS VM IP address check policy
#### Version 1.3.7 - August 2022
Content artifacts for the Cloud Configuration Governance app.
| ---
title: Cloud Configuration Governance Content Pack release notes
description: Version history for the ITOM Cloud Configuration Governance Content Pack
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Cloud Configuration Governance Content Pack release notes
Version history for the ITOM Cloud Configuration Governance Content Pack application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.10 - February 2023
Fixed: Issue in the Azure VM IP address and AWS VM IP address check policy
#### Version 1.3.7 - August 2022
Content artifacts for the Cloud Configuration Governance app.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-insights-billing.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-insights-billing.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-cloud-insights-billing.html | Cloud Insights Billing release notes | Version history for the Cloud Insights Billing application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-cloud-insights-billing.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-cloud-insights-billing.html"><body id="store-rn-cloud-insights-billing"><main role="main"><article role="article" class="dita" id="store-rn-cloud-insights-billing" aria-labelledby="title_store-rn-cloud-insights-billing">
<h1 class="title topictitle1" id="title_store-rn-cloud-insights-billing"><span class="ph">Cloud Insights Billing</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Cloud Insights Billing</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-cloud-insights-billing__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d43999e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.0.1 - April 2024</dt>
<dd class="dd" id="store-rn-cloud-insights-billing__latest-store-rn-cloud-insights-billing">Plugin version refresh to 6.0.1 apps.</dd>
<dt class="dt dlterm">Version 6.0.0 - February 2024</dt>
<dd class="dd">The plugin version is refreshed based on 6.0 version.</dd>
<dt class="dt dlterm">Version 5.0.3 - January 2024</dt>
<dd class="dd"><p class="p">Plugin version refresh to 5.0.3 version.</p></dd>
<dt class="dt dlterm">Version 3.1.3 - January 2024</dt>
<dd class="dd"><p class="p">Plugin version refresh for 3.1.3 release.</p></dd>
<dt class="dt dlterm">Version 3.1.2 - June 2023</dt>
<dd class="dd">Fixes to address couple of customer issues.</dd>
<dt class="dt dlterm">Version 3.1.1 - March 2023</dt>
<dd class="dd">This is a patch release which incorporates fixes.</dd>
<dt class="dt dlterm">Version 4.0.0 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Cloud Database Optimization</li>
<li class="li">Custom thresholds for optimization rules</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.0 - November 2022</dt>
<dd class="dd">This is a minor release which incorporates Azure API change and fixes.</dd>
<dt class="dt dlterm">Version 3.0.0 - June 2022</dt>
<dd class="dd">New: Support for Google cloud</dd>
<dt class="dt dlterm">Version 2.2.0 - November 2021</dt>
<dd class="dd">New: A separate app for the Cloud Provisioning and Governance product to download the billing data. Users are not required to install the full-fledged Cloud Insights app.</dd>
<dt class="dt dlterm">Version 2.1.0 - September 2021</dt>
<dd class="dd">New: A separate app for cloud provisioning and goverance product to download the billing data. Now customers are not required to install the full fledged cloud insights app.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Cloud Insights Billing release notes
Version history for the Cloud Insights Billing application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.1 - April 2024
Plugin version refresh to 6.0.1 apps.
#### Version 6.0.0 - February 2024
The plugin version is refreshed based on 6.0 version.
#### Version 5.0.3 - January 2024
Plugin version refresh to 5.0.3 version.
#### Version 3.1.3 - January 2024
Plugin version refresh for 3.1.3 release.
#### Version 3.1.2 - June 2023
Fixes to address couple of customer issues.
#### Version 3.1.1 - March 2023
This is a patch release which incorporates fixes.
#### Version 4.0.0 - February 2023
* New:
+ Cloud Database Optimization
+ Custom thresholds for optimization rules
#### Version 3.1.0 - November 2022
This is a minor release which incorporates Azure API change and fixes.
#### Version 3.0.0 - June 2022
New: Support for Google cloud
#### Version 2.2.0 - November 2021
New: A separate app for the Cloud Provisioning and Governance product to download the billing data. Users are not required to install the full-fledged Cloud Insights app.
#### Version 2.1.0 - September 2021
New: A separate app for cloud provisioning and goverance product to download the billing data. Now customers are not required to install the full fledged cloud insights app.
| ---
title: Cloud Insights Billing release notes
description: Version history for the Cloud Insights Billing application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Cloud Insights Billing release notes
Version history for the Cloud Insights Billing application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.1 - April 2024
Plugin version refresh to 6.0.1 apps.
#### Version 6.0.0 - February 2024
The plugin version is refreshed based on 6.0 version.
#### Version 5.0.3 - January 2024
Plugin version refresh to 5.0.3 version.
#### Version 3.1.3 - January 2024
Plugin version refresh for 3.1.3 release.
#### Version 3.1.2 - June 2023
Fixes to address couple of customer issues.
#### Version 3.1.1 - March 2023
This is a patch release which incorporates fixes.
#### Version 4.0.0 - February 2023
* New:
+ Cloud Database Optimization
+ Custom thresholds for optimization rules
#### Version 3.1.0 - November 2022
This is a minor release which incorporates Azure API change and fixes.
#### Version 3.0.0 - June 2022
New: Support for Google cloud
#### Version 2.2.0 - November 2021
New: A separate app for the Cloud Provisioning and Governance product to download the billing data. Users are not required to install the full-fledged Cloud Insights app.
#### Version 2.1.0 - September 2021
New: A separate app for cloud provisioning and goverance product to download the billing data. Now customers are not required to install the full fledged cloud insights app.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-mgmt-google-cloud.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-mgmt-google-cloud.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-cloud-mgmt-google-cloud.html | Cloud Provisioning and Governance: Google Cloud Connector release notes | Version history for the ServiceNow® IT Operations Management Cloud Provisioning and Governance: Google Cloud Connector on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-cloud-mgmt-google-cloud.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-cloud-mgmt-google-cloud.html"><body id="store-rn-cloud-mgmt-google-cloud"><main role="main"><article role="article" class="dita" id="store-rn-cloud-mgmt-google-cloud" aria-labelledby="title_store-rn-cloud-mgmt-google-cloud">
<h1 class="title topictitle1" id="title_store-rn-cloud-mgmt-google-cloud"><span class="ph">Cloud Provisioning and Governance: Google Cloud Connector</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow®</span>
<span class="ph">IT Operations Management</span>
<span class="ph">Cloud Provisioning and Governance: Google Cloud Connector</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-cloud-mgmt-google-cloud__section_kr4_jhn_d3b">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-cloud-mgmt-google-cloud__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-cloud-mgmt-google-cloud__section_dqf_pdw_gnb">
<div class="note note note_note"><span class="note__title">Note:</span> In Paris, this application was renamed from Cloud Management: Google Cloud Connector to <span class="ph">Cloud Provisioning and Governance: Google Cloud Connector</span>.</div>
</section>
<section class="section" id="store-rn-cloud-mgmt-google-cloud__section_lr4_jhn_d3b"><h2 id="d52141e75" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.10 - May 2023</dt>
<dd class="dd" id="store-rn-cloud-mgmt-google-cloud__LatestGoogleCloud"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Localization issues</li>
<li class="li">Fixes in packaging xml (plugin.xml)</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.7 - May 2022</dt>
<dd class="dd">Fixed: Cache flush performance improvement</dd>
<dt class="dt dlterm">Version 1.0.5 - October 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-cloud-mgmt-google-cloud__ul_gfy_j11_gnb">
<li class="li">New: This application is now compatible with the Paris release.</li>
<li class="li">Changed: This application is renamed to <span class="ph">Cloud Provisioning and Governance: Google Cloud Connector</span> (previously known as Cloud Management: Google Cloud Connector).</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.3 - June 2019</dt>
<dd class="dd"><p class="p">Support for <span class="ph">Google Cloud Platform</span> (GCP)</p>
<ul class="ul" id="store-rn-cloud-mgmt-google-cloud__ul_mr4_jhn_d3b">
<li class="li">Ability to create ServiceNow Catalog offerings from Google Deployment Manager template</li>
<li class="li">Ability to provisioning IaaS and PaaS resources in GCP with governance and security policies applied along the provisioning path</li>
<li class="li">Integration with ITSM processes such as Approval, Change control</li>
<li class="li">Near-real-time discovery of state changes to resources in GCP thru integration with StackDriver</li>
<li class="li">Day-2 operations (life cycle operations) on the provisioned and discovered resources in the cloud</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Cloud Provisioning and Governance: Google Cloud Connector release notes
Version history for the ServiceNow®
IT Operations Management
Cloud Provisioning and Governance: Google Cloud Connector on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: In Paris, this application was renamed from Cloud Management: Google Cloud Connector to Cloud Provisioning and Governance: Google Cloud Connector.
## Version history
#### Version 1.0.10 - May 2023
* Fixed:
+ Localization issues
+ Fixes in packaging xml (plugin.xml)
#### Version 1.0.7 - May 2022
Fixed: Cache flush performance improvement
#### Version 1.0.5 - October 2020
* New: This application is now compatible with the Paris release.
* Changed: This application is renamed to Cloud Provisioning and Governance: Google Cloud Connector (previously known as Cloud Management: Google Cloud Connector).
#### Version 1.0.3 - June 2019
Support for Google Cloud Platform (GCP)
* Ability to create ServiceNow Catalog offerings from Google Deployment Manager template
* Ability to provisioning IaaS and PaaS resources in GCP with governance and security policies applied along the provisioning path
* Integration with ITSM processes such as Approval, Change control
* Near-real-time discovery of state changes to resources in GCP thru integration with StackDriver
* Day-2 operations (life cycle operations) on the provisioned and discovered resources in the cloud
| ---
title: 'Cloud Provisioning and Governance: Google Cloud Connector release notes'
description: "Version history for the ServiceNow\xAE IT Operations Management Cloud\
\ Provisioning and Governance: Google Cloud Connector on the ServiceNow Store."
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Cloud Provisioning and Governance: Google Cloud Connector release notes
Version history for the ServiceNow®
IT Operations Management
Cloud Provisioning and Governance: Google Cloud Connector on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: In Paris, this application was renamed from Cloud Management: Google Cloud Connector to Cloud Provisioning and Governance: Google Cloud Connector.
## Version history
#### Version 1.0.10 - May 2023
* Fixed:
+ Localization issues
+ Fixes in packaging xml (plugin.xml)
#### Version 1.0.7 - May 2022
Fixed: Cache flush performance improvement
#### Version 1.0.5 - October 2020
* New: This application is now compatible with the Paris release.
* Changed: This application is renamed to Cloud Provisioning and Governance: Google Cloud Connector (previously known as Cloud Management: Google Cloud Connector).
#### Version 1.0.3 - June 2019
Support for Google Cloud Platform (GCP)
* Ability to create ServiceNow Catalog offerings from Google Deployment Manager template
* Ability to provisioning IaaS and PaaS resources in GCP with governance and security policies applied along the provisioning path
* Integration with ITSM processes such as Approval, Change control
* Near-real-time discovery of state changes to resources in GCP thru integration with StackDriver
* Day-2 operations (life cycle operations) on the provisioned and discovered resources in the cloud
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-mgmt-ibm.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-mgmt-ibm.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-cloud-mgmt-ibm.html | Cloud Provisioning and Governance: IBM Cloud Connector release notes | Version history for the ServiceNow® IT Operations Management Cloud Provisioning and Governance: IBM Cloud Connector on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-cloud-mgmt-ibm.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-cloud-mgmt-ibm.html"><body id="store-rn-cloud-mgmt-ibm"><main role="main"><article role="article" class="dita" id="store-rn-cloud-mgmt-ibm" aria-labelledby="title_store-rn-cloud-mgmt-ibm">
<h1 class="title topictitle1" id="title_store-rn-cloud-mgmt-ibm"><span class="ph">Cloud Provisioning and Governance: IBM Cloud Connector</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow®</span>
<span class="ph">IT Operations Management</span>
<span class="ph">Cloud Provisioning and Governance: IBM Cloud Connector</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-cloud-mgmt-ibm__section_kr4_jhn_d3b">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-cloud-mgmt-ibm__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-cloud-mgmt-ibm__section_yzk_ycw_gnb">
<div class="note note note_note"><span class="note__title">Note:</span> In Paris, this application was renamed from Cloud Management: IBM Cloud Connector to <span class="ph">Cloud Provisioning and Governance: IBM Cloud Connector</span>.</div>
</section>
<section class="section" id="store-rn-cloud-mgmt-ibm__section_lr4_jhn_d3b"><h2 id="d203287e75" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.3 - October 2020</dt>
<dd class="dd" id="store-rn-cloud-mgmt-ibm__LatestIBM"><ul class="ul" id="store-rn-cloud-mgmt-ibm__ul_uvt_2b1_gnb">
<li class="li">New: This application is now compatible with the Paris release.</li>
<li class="li">Changed: This application is renamed to <span class="ph">Cloud Provisioning and Governance: IBM Cloud Connector</span>
(previously known as Cloud Management: IBM Cloud Connector).</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - June 2019</dt>
<dd class="dd"><ul class="ul" id="store-rn-cloud-mgmt-ibm__ul_sqf_rdm_nsb">
<li class="li">Support for IBM Cloud<ul class="ul" id="store-rn-cloud-mgmt-ibm__ul_mr4_jhn_d3b">
<li class="li">Ability to create ServiceNow Catalog offerings from Terraform configuration
template</li>
<li class="li">Ability to provisioning IaaS and PaaS resources in IBM Cloud with governance
and security policies applied along the provisioning path</li>
<li class="li">Integration with ITSM processes such as Approval and Change control</li>
<li class="li">Day-2 operations (lifecycle operations) on the provisioned and discovered
resources in the cloud</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-cloud-mgmt-ibm.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-cloud-mgmt-ibm.html\"><body id=\"store-rn-cloud-mgmt-ibm\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-cloud-mgmt-ibm\" aria-labelledby=\"title_store-rn-cloud-mgmt-ibm\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-cloud-mgmt-ibm\"><span class=\"ph\">Cloud Provisioning and Governance: IBM Cloud Connector</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">IT Operations Management</span>\n <span class=\"ph\">Cloud Provisioning and Governance: IBM Cloud Connector</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-rn-cloud-mgmt-ibm__section_kr4_jhn_d3b\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-cloud-mgmt-ibm__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"store-rn-cloud-mgmt-ibm__section_yzk_ycw_gnb\">\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> In Paris, this application was renamed from Cloud Management: IBM Cloud Connector to <span class=\"ph\">Cloud Provisioning and Governance: IBM Cloud Connector</span>.</div>\n </section>\n <section class=\"section\" id=\"store-rn-cloud-mgmt-ibm__section_lr4_jhn_d3b\"><h2 id=\"d203287e75\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.3 - October 2020</dt>\n <dd class=\"dd\" id=\"store-rn-cloud-mgmt-ibm__LatestIBM\"><ul class=\"ul\" id=\"store-rn-cloud-mgmt-ibm__ul_uvt_2b1_gnb\">\n <li class=\"li\">New: This application is now compatible with the Paris release.</li>\n <li class=\"li\">Changed: This application is renamed to <span class=\"ph\">Cloud Provisioning and Governance: IBM Cloud Connector</span>\n (previously known as Cloud Management: IBM Cloud Connector).</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - June 2019</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-cloud-mgmt-ibm__ul_sqf_rdm_nsb\">\n <li class=\"li\">Support for IBM Cloud<ul class=\"ul\" id=\"store-rn-cloud-mgmt-ibm__ul_mr4_jhn_d3b\">\n <li class=\"li\">Ability to create ServiceNow Catalog offerings from Terraform configuration\n template</li>\n <li class=\"li\">Ability to provisioning IaaS and PaaS resources in IBM Cloud with governance\n and security policies applied along the provisioning path</li>\n <li class=\"li\">Integration with ITSM processes such as Approval and Change control</li>\n <li class=\"li\">Day-2 operations (lifecycle operations) on the provisioned and discovered\n resources in the cloud</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n \n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Cloud Provisioning and Governance: IBM Cloud Connector release notes
Version history for the ServiceNow®
IT Operations Management
Cloud Provisioning and Governance: IBM Cloud Connector on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: In Paris, this application was renamed from Cloud Management: IBM Cloud Connector to Cloud Provisioning and Governance: IBM Cloud Connector.
## Version history
#### Version 1.0.3 - October 2020
* New: This application is now compatible with the Paris release.
* Changed: This application is renamed to Cloud Provisioning and Governance: IBM Cloud Connector
(previously known as Cloud Management: IBM Cloud Connector).
#### Version 1.0.1 - June 2019
* Support for IBM Cloud
+ Ability to create ServiceNow Catalog offerings from Terraform configuration
template
+ Ability to provisioning IaaS and PaaS resources in IBM Cloud with governance
and security policies applied along the provisioning path
+ Integration with ITSM processes such as Approval and Change control
+ Day-2 operations (lifecycle operations) on the provisioned and discovered
resources in the cloud
| ---
title: 'Cloud Provisioning and Governance: IBM Cloud Connector release notes'
description: "Version history for the ServiceNow\xAE IT Operations Management Cloud\
\ Provisioning and Governance: IBM Cloud Connector on the ServiceNow Store."
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Cloud Provisioning and Governance: IBM Cloud Connector release notes
Version history for the ServiceNow®
IT Operations Management
Cloud Provisioning and Governance: IBM Cloud Connector on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: In Paris, this application was renamed from Cloud Management: IBM Cloud Connector to Cloud Provisioning and Governance: IBM Cloud Connector.
## Version history
#### Version 1.0.3 - October 2020
* New: This application is now compatible with the Paris release.
* Changed: This application is renamed to Cloud Provisioning and Governance: IBM Cloud Connector
(previously known as Cloud Management: IBM Cloud Connector).
#### Version 1.0.1 - June 2019
* Support for IBM Cloud
+ Ability to create ServiceNow Catalog offerings from Terraform configuration
template
+ Ability to provisioning IaaS and PaaS resources in IBM Cloud with governance
and security policies applied along the provisioning path
+ Integration with ITSM processes such as Approval and Change control
+ Day-2 operations (lifecycle operations) on the provisioned and discovered
resources in the cloud
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-mgmt-terraform.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-mgmt-terraform.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-cloud-mgmt-terraform.html | Cloud Provisioning and Governance: Terraform Connector release notes | Version history for the ServiceNow® Cloud Provisioning and Governance: Terraform Connector on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-cloud-mgmt-terraform.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-cloud-mgmt-terraform.html"><body id="store-rn-cloud-mgmt-terraform"><main role="main"><article role="article" class="dita" id="store-rn-cloud-mgmt-terraform" aria-labelledby="title_store-rn-cloud-mgmt-terraform">
<h1 class="title topictitle1" id="title_store-rn-cloud-mgmt-terraform">Cloud Provisioning and Governance: <span class="ph">Terraform</span> Connector release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow®</span> Cloud Provisioning and Governance: <span class="ph">Terraform</span> Connector on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-cloud-mgmt-terraform__section_kr4_jhn_d3b">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-cloud-mgmt-terraform__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-cloud-mgmt-terraform__section_lr4_jhn_d3b"><h2 id="d137861e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.7.3 - November 2024</dt>
<dd class="dd" id="store-rn-cloud-mgmt-terraform__latest-terraform"><ul class="ul">
<li class="li">Changed: Filter and restrict data access at the query level with Deny-Unless ACLs and Query ACL rules is now supported</li>
<li class="li">Fixed: Hosted plugins are now supported by Code Signing</li>
</ul></dd>
<dt class="dt dlterm">Version 1.6.2 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">GCP support in Terraform Connector App</li>
<li class="li">Multi-repo support in the Terraform Connector App</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.5.2 - September 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-cloud-mgmt-terraform__ul_y5j_z4q_w5b">
<li class="li">New: Support for complex variables</li>
<li class="li">Changed:<ul class="ul" id="store-rn-cloud-mgmt-terraform__ul_z5j_z4q_w5b">
<li class="li">Added support for Terraform v1.1, v1.2</li>
<li class="li">Added support for ADO repositories with Terraform Enterprise / Cloud</li>
</ul></li>
<li class="li">Fixed: Several quality issues</li>
<li class="li">Removed: IBM cloud support</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.17 - June 2021</dt>
<dd class="dd">Fixed: Multiple quality improvements and fixes</dd>
<dt class="dt dlterm">Version 1.0.16 - January 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-cloud-mgmt-terraform__ul_ad2_fd2_xpb">
<li class="li">New:<ul class="ul" id="store-rn-cloud-mgmt-terraform__ul_bd2_fd2_xpb">
<li class="li">Provisioning for AWS Cloud with Terraform Enterprise/Cloud as well as Terraform Open-Source</li>
<li class="li">Provisioning for vCenter through Terraform Enterprise / Cloud (OSS was supported earlier)</li>
<li class="li">Support for GitLabs as a version control system with Terraform Enterprise</li>
<li class="li">Change Governance workflow to manage, and update the cloud catalog items when a IaC artefact is changed</li>
<li class="li">IaC Discovery schedules</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-cloud-mgmt-terraform__ul_cd2_fd2_xpb">
<li class="li">Support for using existing workspaces when ordering catalog items</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.11 - August 2020</dt>
<dd class="dd">New: This application is now compatible with the Paris release</dd>
<dt class="dt dlterm">Version 1.0.10 - July 2020</dt>
<dd class="dd">Localization changes</dd>
<dt class="dt dlterm">Version 1.0.8 - February 2020</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Integrates with Terraform Enterprise and Terraform Cloud (versions .11 and .12) for Microsoft Azure Cloud provisioning</li>
<li class="li">Supports meta-data specification, to allow linking of Terraform variables to CMDB resource pools</li>
<li class="li">Supports GitHub for version control system for sourcing Terraform modules in Terraform Enterprise and Terraform Cloud</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.6 - October 2019</dt>
<dd class="dd">New: <ul class="ul">
<li class="li">Support for <span class="ph">Microsoft Azure Cloud</span></li>
<li class="li">Provides a simplified mechanism to enable provisioning to more clouds, as long as these are supported by <span class="ph">Terraform</span> open-source</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.5 - August 2019</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Support for VMware vSphere <span class="ph">Terraform</span> provider</li>
<li class="li">Known issue: On rare occasions, the <span class="ph">Cloud Management</span> app cannot provision a VMware VM. The error occurs either when the vSphere server is down/being recycled or due to issues with admin
privileges on the vSphere client.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.3 - June 2019</dt>
<dd class="dd"><ul class="ul">
<li class="li">This version of the app supports use of <span class="ph">Terraform</span> for provisioning on IBM Cloud.</li>
<li class="li">Ability to create Service Catalog offerings by importing <span class="ph">Terraform</span> config templates for IBM Cloud</li>
<li class="li">Current version supports <span class="ph">Terraform</span> Open source edition</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-cloud-mgmt-terraform__latest-terraform\"><ul class=\"ul\">\n <li class=\"li\">Changed: Filter and restrict data access at the query level with Deny-Unless ACLs and Query ACL rules is now supported</li>\n <li class=\"li\">Fixed: Hosted plugins are now supported by Code Signing</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.2 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">GCP support in Terraform Connector App</li>\n <li class=\"li\">Multi-repo support in the Terraform Connector App</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.2 - September 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-cloud-mgmt-terraform__ul_y5j_z4q_w5b\">\n <li class=\"li\">New: Support for complex variables</li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-cloud-mgmt-terraform__ul_z5j_z4q_w5b\">\n <li class=\"li\">Added support for Terraform v1.1, v1.2</li>\n <li class=\"li\">Added support for ADO repositories with Terraform Enterprise / Cloud</li>\n </ul></li>\n <li class=\"li\">Fixed: Several quality issues</li>\n <li class=\"li\">Removed: IBM cloud support</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.17 - June 2021</dt>\n <dd class=\"dd\">Fixed: Multiple quality improvements and fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.16 - January 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-cloud-mgmt-terraform__ul_ad2_fd2_xpb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-cloud-mgmt-terraform__ul_bd2_fd2_xpb\">\n <li class=\"li\">Provisioning for AWS Cloud with Terraform Enterprise/Cloud as well as Terraform Open-Source</li>\n <li class=\"li\">Provisioning for vCenter through Terraform Enterprise / Cloud (OSS was supported earlier)</li>\n <li class=\"li\">Support for GitLabs as a version control system with Terraform Enterprise</li>\n <li class=\"li\">Change Governance workflow to manage, and update the cloud catalog items when a IaC artefact is changed</li>\n <li class=\"li\">IaC Discovery schedules</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-cloud-mgmt-terraform__ul_cd2_fd2_xpb\">\n <li class=\"li\">Support for using existing workspaces when ordering catalog items</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.11 - August 2020</dt>\n <dd class=\"dd\">New: This application is now compatible with the Paris release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.10 - July 2020</dt>\n <dd class=\"dd\">Localization changes</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.8 - February 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Integrates with Terraform Enterprise and Terraform Cloud (versions .11 and .12) for Microsoft Azure Cloud provisioning</li>\n <li class=\"li\">Supports meta-data specification, to allow linking of Terraform variables to CMDB resource pools</li>\n <li class=\"li\">Supports GitHub for version control system for sourcing Terraform modules in Terraform Enterprise and Terraform Cloud</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - October 2019</dt>\n <dd class=\"dd\">New: <ul class=\"ul\">\n <li class=\"li\">Support for <span class=\"ph\">Microsoft Azure Cloud</span></li>\n <li class=\"li\">Provides a simplified mechanism to enable provisioning to more clouds, as long as these are supported by <span class=\"ph\">Terraform</span> open-source</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - August 2019</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Support for VMware vSphere <span class=\"ph\">Terraform</span> provider</li>\n <li class=\"li\">Known issue: On rare occasions, the <span class=\"ph\">Cloud Management</span> app cannot provision a VMware VM. The error occurs either when the vSphere server is down/being recycled or due to issues with admin\n privileges on the vSphere client.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - June 2019</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">This version of the app supports use of <span class=\"ph\">Terraform</span> for provisioning on IBM Cloud.</li>\n <li class=\"li\">Ability to create Service Catalog offerings by importing <span class=\"ph\">Terraform</span> config templates for IBM Cloud</li>\n <li class=\"li\">Current version supports <span class=\"ph\">Terraform</span> Open source edition</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Cloud Provisioning and Governance: Terraform Connector release notes
Version history for the ServiceNow® Cloud Provisioning and Governance: Terraform Connector on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.7.3 - November 2024
* Changed: Filter and restrict data access at the query level with Deny-Unless ACLs and Query ACL rules is now supported
* Fixed: Hosted plugins are now supported by Code Signing
#### Version 1.6.2 - May 2024
* New:
+ GCP support in Terraform Connector App
+ Multi-repo support in the Terraform Connector App
#### Version 1.5.2 - September 2022
* New: Support for complex variables
* Changed:
+ Added support for Terraform v1.1, v1.2
+ Added support for ADO repositories with Terraform Enterprise / Cloud
* Fixed: Several quality issues
* Removed: IBM cloud support
#### Version 1.0.17 - June 2021
Fixed: Multiple quality improvements and fixes
#### Version 1.0.16 - January 2021
* New:
+ Provisioning for AWS Cloud with Terraform Enterprise/Cloud as well as Terraform Open-Source
+ Provisioning for vCenter through Terraform Enterprise / Cloud (OSS was supported earlier)
+ Support for GitLabs as a version control system with Terraform Enterprise
+ Change Governance workflow to manage, and update the cloud catalog items when a IaC artefact is changed
+ IaC Discovery schedules
* Changed:
+ Support for using existing workspaces when ordering catalog items
#### Version 1.0.11 - August 2020
New: This application is now compatible with the Paris release
#### Version 1.0.10 - July 2020
Localization changes
#### Version 1.0.8 - February 2020
* New:
+ Integrates with Terraform Enterprise and Terraform Cloud (versions .11 and .12) for Microsoft Azure Cloud provisioning
+ Supports meta-data specification, to allow linking of Terraform variables to CMDB resource pools
+ Supports GitHub for version control system for sourcing Terraform modules in Terraform Enterprise and Terraform Cloud
#### Version 1.0.6 - October 2019
New:
* Support for Microsoft Azure Cloud
* Provides a simplified mechanism to enable provisioning to more clouds, as long as these are supported by Terraform open-source
#### Version 1.0.5 - August 2019
* New: Support for VMware vSphere Terraform provider
* Known issue: On rare occasions, the Cloud Management app cannot provision a VMware VM. The error occurs either when the vSphere server is down/being recycled or due to issues with admin
privileges on the vSphere client.
#### Version 1.0.3 - June 2019
* This version of the app supports use of Terraform for provisioning on IBM Cloud.
* Ability to create Service Catalog offerings by importing Terraform config templates for IBM Cloud
* Current version supports Terraform Open source edition
| ---
title: 'Cloud Provisioning and Governance: Terraform Connector release notes'
description: "Version history for the ServiceNow\xAE Cloud Provisioning and Governance:\
\ Terraform Connector on the ServiceNow Store."
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Cloud Provisioning and Governance: Terraform Connector release notes
Version history for the ServiceNow® Cloud Provisioning and Governance: Terraform Connector on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.7.3 - November 2024
* Changed: Filter and restrict data access at the query level with Deny-Unless ACLs and Query ACL rules is now supported
* Fixed: Hosted plugins are now supported by Code Signing
#### Version 1.6.2 - May 2024
* New:
+ GCP support in Terraform Connector App
+ Multi-repo support in the Terraform Connector App
#### Version 1.5.2 - September 2022
* New: Support for complex variables
* Changed:
+ Added support for Terraform v1.1, v1.2
+ Added support for ADO repositories with Terraform Enterprise / Cloud
* Fixed: Several quality issues
* Removed: IBM cloud support
#### Version 1.0.17 - June 2021
Fixed: Multiple quality improvements and fixes
#### Version 1.0.16 - January 2021
* New:
+ Provisioning for AWS Cloud with Terraform Enterprise/Cloud as well as Terraform Open-Source
+ Provisioning for vCenter through Terraform Enterprise / Cloud (OSS was supported earlier)
+ Support for GitLabs as a version control system with Terraform Enterprise
+ Change Governance workflow to manage, and update the cloud catalog items when a IaC artefact is changed
+ IaC Discovery schedules
* Changed:
+ Support for using existing workspaces when ordering catalog items
#### Version 1.0.11 - August 2020
New: This application is now compatible with the Paris release
#### Version 1.0.10 - July 2020
Localization changes
#### Version 1.0.8 - February 2020
* New:
+ Integrates with Terraform Enterprise and Terraform Cloud (versions .11 and .12) for Microsoft Azure Cloud provisioning
+ Supports meta-data specification, to allow linking of Terraform variables to CMDB resource pools
+ Supports GitHub for version control system for sourcing Terraform modules in Terraform Enterprise and Terraform Cloud
#### Version 1.0.6 - October 2019
New:
* Support for Microsoft Azure Cloud
* Provides a simplified mechanism to enable provisioning to more clouds, as long as these are supported by Terraform open-source
#### Version 1.0.5 - August 2019
* New: Support for VMware vSphere Terraform provider
* Known issue: On rare occasions, the Cloud Management app cannot provision a VMware VM. The error occurs either when the vSphere server is down/being recycled or due to issues with admin
privileges on the vSphere client.
#### Version 1.0.3 - June 2019
* This version of the app supports use of Terraform for provisioning on IBM Cloud.
* Ability to create Service Catalog offerings by importing Terraform config templates for IBM Cloud
* Current version supports Terraform Open source edition
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-spend-dashboard.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-cloud-spend-dashboard.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-cloud-spend-dashboard.html | Cloud Spend dashboard release notes | Version history for the IT Operations Management Cloud Spend dashboard on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-cloud-spend-dashboard.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-cloud-spend-dashboard.html"><body id="store-rn-cloud-spend-dashboard"><main role="main"><article role="article" class="dita" id="store-rn-cloud-spend-dashboard" aria-labelledby="title_store-rn-cloud-spend-dashboard">
<h1 class="title topictitle1" id="title_store-rn-cloud-spend-dashboard">Cloud Spend dashboard release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IT Operations Management</span> Cloud Spend dashboard on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-cloud-spend-dashboard__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d617792e59" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.5 - December 2023</dt>
<dd class="dd" id="store-rn-cloud-spend-dashboard__latest-cloud-spend-dashboard">In this release version, the Cloud Insights (sn_clin) and Software Asset Management - SaaS License Management (com.sn_sam_saas_int) plugin versions are refreshed.</dd>
<dt class="dt dlterm">Version 1.0.4 - February 2023</dt>
<dd class="dd">Fixed: App dependency fix.</dd>
<dt class="dt dlterm">Version 1.0.3 - June 2022</dt>
<dd class="dd">Fixed: App dependency fix.</dd>
<dt class="dt dlterm">Version 1.0.0 - June 2020</dt>
<dd class="dd">This dashboard allows IT organizations to understand their total spend on IaaS, PaaS, and SaaS in a single location and get visibility into opportunities to reduce cost.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-cloud-spend-dashboard.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-cloud-spend-dashboard.html\"><body id=\"store-rn-cloud-spend-dashboard\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-cloud-spend-dashboard\" aria-labelledby=\"title_store-rn-cloud-spend-dashboard\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-cloud-spend-dashboard\">Cloud Spend dashboard release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span> Cloud Spend dashboard on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-cloud-spend-dashboard__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d617792e59\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.5 - December 2023</dt>\n <dd class=\"dd\" id=\"store-rn-cloud-spend-dashboard__latest-cloud-spend-dashboard\">In this release version, the Cloud Insights (sn_clin) and Software Asset Management - SaaS License Management (com.sn_sam_saas_int) plugin versions are refreshed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - February 2023</dt>\n <dd class=\"dd\">Fixed: App dependency fix.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - June 2022</dt>\n <dd class=\"dd\">Fixed: App dependency fix.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - June 2020</dt>\n <dd class=\"dd\">This dashboard allows IT organizations to understand their total spend on IaaS, PaaS, and SaaS in a single location and get visibility into opportunities to reduce cost.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Cloud Spend dashboard release notes
Version history for the IT Operations Management Cloud Spend dashboard on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.5 - December 2023
In this release version, the Cloud Insights (sn\_clin) and Software Asset Management - SaaS License Management (com.sn\_sam\_saas\_int) plugin versions are refreshed.
#### Version 1.0.4 - February 2023
Fixed: App dependency fix.
#### Version 1.0.3 - June 2022
Fixed: App dependency fix.
#### Version 1.0.0 - June 2020
This dashboard allows IT organizations to understand their total spend on IaaS, PaaS, and SaaS in a single location and get visibility into opportunities to reduce cost.
| ---
title: Cloud Spend dashboard release notes
description: Version history for the IT Operations Management Cloud Spend dashboard
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Cloud Spend dashboard release notes
Version history for the IT Operations Management Cloud Spend dashboard on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.5 - December 2023
In this release version, the Cloud Insights (sn\_clin) and Software Asset Management - SaaS License Management (com.sn\_sam\_saas\_int) plugin versions are refreshed.
#### Version 1.0.4 - February 2023
Fixed: App dependency fix.
#### Version 1.0.3 - June 2022
Fixed: App dependency fix.
#### Version 1.0.0 - June 2020
This dashboard allows IT organizations to understand their total spend on IaaS, PaaS, and SaaS in a single location and get visibility into opportunities to reduce cost.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-firewall-audits.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-firewall-audits.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-firewall-audits.html | Firewall Audits and Reporting release notes | Version history for the IT Operations Management Firewall Audits and Reporting on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-firewall-audits.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-firewall-audits.html"><body id="store-rn-firewall-audits"><main role="main"><article role="article" class="dita" id="store-rn-firewall-audits" aria-labelledby="title_store-rn-firewall-audits">
<h1 class="title topictitle1" id="title_store-rn-firewall-audits"><span class="ph">Firewall Audits and Reporting</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IT Operations Management</span>
<span class="ph">Firewall Audits and Reporting</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-firewall-audits__section_wg3_21w_3mb">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-firewall-audits__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-firewall-audits__section_xg3_21w_3mb"><h2 id="d488839e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.7.0 - November 2024</dt>
<dd class="dd" id="store-rn-firewall-audits__latest-firewall">Changed:Applied security fixes and updates.</dd>
<dt class="dt dlterm">Version 1.6.0 - May 2024</dt>
<dd class="dd">Changed: Firewall classic dashboards are removed, all old links point to the dashboard page in the Workspace instead.</dd>
<dt class="dt dlterm">Version 1.5.0 - November 2023</dt>
<dd class="dd">Changed: Component Accessibility WCAG 2.1.</dd>
<dt class="dt dlterm">Version 1.4.0 - August 2023</dt>
<dd class="dd"><p class="p">What's New:</p>
<p class="p">Workspace for firewall administrators: View discovered firewall Inventory and insights with brand new workspace for managing firewall policies.</p></dd>
<dt class="dt dlterm">Version 1.3.0 - February 2023</dt>
<dd class="dd">Minor fixes</dd>
<dt class="dt dlterm">Version 1.1.3 - May 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-firewall-audits__ul_sbp_qkg_jtb">
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixes in pattern for fetching firewall security policies.</li>
<li class="li">Spelling corrections for "Palo Alto" manufacturer.</li>
<li class="li">Fixes to ACLs on cmdb_ci_appl and cmdb_ci_group introduced in the initial version of this app.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.2 - September 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-firewall-audits__ul_qyw_45z_ymb">
<li class="li">Palo Alto - PAN integration via Patterns.</li>
<li class="li">CMDB data model for Firewall. Discovery of Palo Alto firewall. Service Mapping and Discovery Patterns App has patterns to discover Fortinet, Cisco, and Juniper firewalls.</li>
<li class="li">Firewall request management and task creation via workflows.</li>
<li class="li">Firewall audit framework for discovered firewall policies.</li>
<li class="li">PA dashboards for a single pane of glass views.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - July 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-firewall-audits__ul_xbx_kyv_3mb">
<li class="li">Palo Alto - PAN integration via Patterns.</li>
<li class="li">CMDB data model for Firewall. Discovery of Palo Alto firewall. Service Mapping and Discovery Patterns App has patterns to discover Fortinet, Cisco, and Juniper firewalls.</li>
<li class="li">Firewall request management and task creation via workflows.</li>
<li class="li">Firewall audit framework for discovered firewall policies.</li>
<li class="li">PA dashboards for a single pane of glass views.s</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-firewall-audits.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-firewall-audits.html\"><body id=\"store-rn-firewall-audits\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-firewall-audits\" aria-labelledby=\"title_store-rn-firewall-audits\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-firewall-audits\"><span class=\"ph\">Firewall Audits and Reporting</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span>\n <span class=\"ph\">Firewall Audits and Reporting</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-rn-firewall-audits__section_wg3_21w_3mb\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-firewall-audits__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"store-rn-firewall-audits__section_xg3_21w_3mb\"><h2 id=\"d488839e62\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.7.0 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-firewall-audits__latest-firewall\">Changed:Applied security fixes and updates.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - May 2024</dt>\n <dd class=\"dd\">Changed: Firewall classic dashboards are removed, all old links point to the dashboard page in the Workspace instead.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - November 2023</dt>\n <dd class=\"dd\">Changed: Component Accessibility WCAG 2.1.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - August 2023</dt>\n <dd class=\"dd\"><p class=\"p\">What's New:</p>\n <p class=\"p\">Workspace for firewall administrators: View discovered firewall Inventory and insights with brand new workspace for managing firewall policies.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - February 2023</dt>\n <dd class=\"dd\">Minor fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.3 - May 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-firewall-audits__ul_sbp_qkg_jtb\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixes in pattern for fetching firewall security policies.</li>\n <li class=\"li\">Spelling corrections for "Palo Alto" manufacturer.</li>\n <li class=\"li\">Fixes to ACLs on cmdb_ci_appl and cmdb_ci_group introduced in the initial version of this app.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - September 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-firewall-audits__ul_qyw_45z_ymb\">\n <li class=\"li\">Palo Alto - PAN integration via Patterns.</li>\n <li class=\"li\">CMDB data model for Firewall. Discovery of Palo Alto firewall. Service Mapping and Discovery Patterns App has patterns to discover Fortinet, Cisco, and Juniper firewalls.</li>\n <li class=\"li\">Firewall request management and task creation via workflows.</li>\n <li class=\"li\">Firewall audit framework for discovered firewall policies.</li>\n <li class=\"li\">PA dashboards for a single pane of glass views.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - July 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-firewall-audits__ul_xbx_kyv_3mb\">\n <li class=\"li\">Palo Alto - PAN integration via Patterns.</li>\n <li class=\"li\">CMDB data model for Firewall. Discovery of Palo Alto firewall. Service Mapping and Discovery Patterns App has patterns to discover Fortinet, Cisco, and Juniper firewalls.</li>\n <li class=\"li\">Firewall request management and task creation via workflows.</li>\n <li class=\"li\">Firewall audit framework for discovered firewall policies.</li>\n <li class=\"li\">PA dashboards for a single pane of glass views.s</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Firewall Audits and Reporting release notes
Version history for the IT Operations Management
Firewall Audits and Reporting on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.7.0 - November 2024
Changed:Applied security fixes and updates.
#### Version 1.6.0 - May 2024
Changed: Firewall classic dashboards are removed, all old links point to the dashboard page in the Workspace instead.
#### Version 1.5.0 - November 2023
Changed: Component Accessibility WCAG 2.1.
#### Version 1.4.0 - August 2023
What's New:
Workspace for firewall administrators: View discovered firewall Inventory and insights with brand new workspace for managing firewall policies.
#### Version 1.3.0 - February 2023
Minor fixes
#### Version 1.1.3 - May 2022
* Fixed:
+ Fixes in pattern for fetching firewall security policies.
+ Spelling corrections for "Palo Alto" manufacturer.
+ Fixes to ACLs on cmdb\_ci\_appl and cmdb\_ci\_group introduced in the initial version of this app.
#### Version 1.0.2 - September 2020
* Palo Alto - PAN integration via Patterns.
* CMDB data model for Firewall. Discovery of Palo Alto firewall. Service Mapping and Discovery Patterns App has patterns to discover Fortinet, Cisco, and Juniper firewalls.
* Firewall request management and task creation via workflows.
* Firewall audit framework for discovered firewall policies.
* PA dashboards for a single pane of glass views.
#### Version 1.0.1 - July 2020
* Palo Alto - PAN integration via Patterns.
* CMDB data model for Firewall. Discovery of Palo Alto firewall. Service Mapping and Discovery Patterns App has patterns to discover Fortinet, Cisco, and Juniper firewalls.
* Firewall request management and task creation via workflows.
* Firewall audit framework for discovered firewall policies.
* PA dashboards for a single pane of glass views.s
| ---
title: Firewall Audits and Reporting release notes
description: Version history for the IT Operations Management Firewall Audits and
Reporting on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Firewall Audits and Reporting release notes
Version history for the IT Operations Management
Firewall Audits and Reporting on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.7.0 - November 2024
Changed:Applied security fixes and updates.
#### Version 1.6.0 - May 2024
Changed: Firewall classic dashboards are removed, all old links point to the dashboard page in the Workspace instead.
#### Version 1.5.0 - November 2023
Changed: Component Accessibility WCAG 2.1.
#### Version 1.4.0 - August 2023
What's New:
Workspace for firewall administrators: View discovered firewall Inventory and insights with brand new workspace for managing firewall policies.
#### Version 1.3.0 - February 2023
Minor fixes
#### Version 1.1.3 - May 2022
* Fixed:
+ Fixes in pattern for fetching firewall security policies.
+ Spelling corrections for "Palo Alto" manufacturer.
+ Fixes to ACLs on cmdb\_ci\_appl and cmdb\_ci\_group introduced in the initial version of this app.
#### Version 1.0.2 - September 2020
* Palo Alto - PAN integration via Patterns.
* CMDB data model for Firewall. Discovery of Palo Alto firewall. Service Mapping and Discovery Patterns App has patterns to discover Fortinet, Cisco, and Juniper firewalls.
* Firewall request management and task creation via workflows.
* Firewall audit framework for discovered firewall policies.
* PA dashboards for a single pane of glass views.
#### Version 1.0.1 - July 2020
* Palo Alto - PAN integration via Patterns.
* CMDB data model for Firewall. Discovery of Palo Alto firewall. Service Mapping and Discovery Patterns App has patterns to discover Fortinet, Cisco, and Juniper firewalls.
* Firewall request management and task creation via workflows.
* Firewall audit framework for discovered firewall policies.
* PA dashboards for a single pane of glass views.s
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-framework.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-framework.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-acc-framework.html | Agent Client Collector Framework release notes | Version history for the IT Operations Management Agent Client Collector Framework integration on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-framework.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-framework.html"><body id="store-rn-itom-acc-framework"><main role="main"><article role="article" class="dita" id="store-rn-itom-acc-framework" aria-labelledby="title_store-rn-itom-acc-framework">
<h1 class="title topictitle1" id="title_store-rn-itom-acc-framework"><span class="ph">Agent Client Collector</span> Framework release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IT Operations Management</span>
<span class="ph">Agent Client Collector</span> Framework integration on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-acc-framework__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d87217e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.0.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:
<ul class="ul">
<li class="li">Agent Proxy and PAC File support</li>
<li class="li">Agent registration improvements - Mid-less only
<ul class="ul">
<li class="li">Agent logs errors on both pre and post registration failures</li>
<li class="li">Deleting an agent will delete its registration key</li>
<li class="li">Shell agent is created during a registration failure to give visibility into failures from the instance</li>
</ul>
</li>
<li class="li">Agent can now move between instances using command line execution</li>
<li class="li">Now supports macOS selective/auto upgrade</li>
<li class="li">Duplicate Agent ID duplication detection and remediation [agents connected through mid server only]</li>
</ul>
</li>
<li class="li">Fixed:
<ul class="ul">
<li class="li">Openssl upgrade to v3.4.1</li>
<li class="li">upgrade net-imap 0.4.9.1</li>
<li class="li">Issues with deterministic agent ID generation</li>
<li class="li">Check execution on Windows agent does not accurately report CPU usage</li>
<li class="li">OS domain primary source is WMI</li>
<li class="li">Agent does not respect glide.discovery.hostname.include_domain property to populate "host_name" field</li>
<li class="li">Policy hierarchy: imported parent policies do not sync down changes to child when published</li>
<li class="li">Policy Domain Separation: When policy gets copied from parent to child domain, credentials should not get copied down</li>
<li class="li">Mid-less: Agent Registration: Update the logic to get the current active ipki cert issuing rather than just the latest</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 4.3.1 - May 2025</dt>
<dd class="dd" id="store-rn-itom-acc-framework__latest-store-rn-itom-acc-framework">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-framework__ul_vqh_cp3_cfc">
<li class="li">Agent proxy support [MID-less]</li>
<li class="li">Allow mass upgrade of agents on Linux and Windows</li>
<li class="li">OSQuery Upgrade to v5.14.1</li>
<li class="li">Error framework improvements</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-acc-framework__ul_g2w_cp3_cfc">
<li class="li">Hosts with same AgentID report error logging IP address</li>
<li class="li">UI actions processed by MID servers are now interactive instead of standard priority</li>
<li class="li">Delete registration record when the agent is deleted [MID-less]</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-framework__ul_nzk_dp3_cfc">
<li class="li">Error on Windows Service Startup causing reboot loop</li>
<li class="li">Windows agent installer flashes command prompt a few times during installation</li>
<li class="li">Agent creating empty folder in /tmp directory while executing osquery</li>
<li class="li">Check commands where parameter [-p] values were replaced with REDACTED</li>
<li class="li">Windows installer fails when the domain user is from a different domain than the installing user</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.2.1 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support: Ubuntu 24 LTS</li>
<li class="li">Patterns on agent: support oracle glasv2</li>
<li class="li">Add Instance Scan to verify ACC Error Framework</li>
</ul>
</li>
<li class="li">Changed: When agent registration key is invalid, log an agent issue with appropriate details</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">ACC Plugins do not sync on Instances using Oracle DB</li>
<li class="li">Unable to install agent client collector with existing local user through agent installation UI</li>
<li class="li">The collected host data is marked as successful after encountering an IRE error</li>
<li class="li">Added new security ACL on Agent registration key table</li>
<li class="li">Security fixes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.1.1 - December 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Leverage Linux capabilities to provide access to other files [using CAP_SETFCAP]</li>
<li class="li">Agent error framework</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">As part of security vulnerable scans, the following libraries were upgraded:<ul class="ul">
<li class="li">openssl</li>
<li class="li">rexml</li>
<li class="li">Go</li>
</ul></li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Agent execution will respect agent embedded path if it is set before the system path</li>
<li class="li">ACC upgrade is deleting ServiceNow user profile directories resulting in failure to sync assets after upgrade</li>
<li class="li">Windows installer fails to create ServiceNow user, causing ACC service to not be created</li>
<li class="li">MacOS upgrade non-mid-based solution</li>
<li class="li">Clean up child process on the agent</li>
<li class="li">Windows log rotation</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.1.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Leverage Linux capabilities to provide access to other files [using CAP_SETFCAP]</li>
<li class="li">Agent error framework</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">As part of security vulnerable scans, the following libraries were upgraded <ul class="ul">
<li class="li">openssl</li>
<li class="li">rexml</li>
<li class="li">Go</li>
</ul>
</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Agent execution will respect agent an embedded path if it is set before the system path</li>
<li class="li">macOS upgrade non-mid-based solution</li>
<li class="li">Clean up child process on the agent</li>
<li class="li">Windows log rotation</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.0 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Upgrade Ruby v3.3.2</li>
<li class="li">Upgrade goLang crypto Library to v0.21.0</li>
<li class="li">Upgrade Go v1.22.3</li>
<li class="li">Introducing localDB on agent</li>
<li class="li">Support upgrade macOS agent using pkg installer</li>
</ul>
</li>
<li class="li">Changed: Set sys_property "sn_agent.logging.verbosity" to "info"</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-framework__ul_uzv_f2l_dcc">
<li class="li">macOS fixes <ul class="ul" id="store-rn-itom-acc-framework__ul_vzv_f2l_dcc">
<li class="li">Agent fails to install if the system already has a user with prefix _servicenow</li>
<li class="li">_servicenow user UID/GID needs to be below 500</li>
<li class="li">Agent uninstall and reinstall on a machine will generate the same agentID which uniquely identifies the agent</li>
<li class="li">Policy syncing when mid restarts</li>
<li class="li">Related list on agent record when ITOM Cloud Service plugin is activated</li>
<li class="li">Agent selective upgrade from non-install server source</li>
<li class="li">Agent policy fixes<ul class="ul" id="store-rn-itom-acc-framework__ul_wzv_f2l_dcc">
<li class="li">Unable to delete parent policy from list view</li>
<li class="li">Policy calculation creates duplicate mapping records</li>
<li class="li">Unable to deactivate policy from list view</li>
</ul></li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.5.5 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Windows acc and ruby executables signed</li>
<li class="li">Fixed: Keepalive response time when processing more than 10k agents</li>
</ul></dd>
<dt class="dt dlterm">Version 3.5.3 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support macOS Sonoma</li>
<li class="li">Enhancements on allow-list <ul class="ul">
<li class="li">Boolean flag in acc.yml to load allow-list content coming from plugins or just load the local, global one</li>
</ul>
</li>
<li class="li">Agent Cache Folder improvements <ul class="ul">
<li class="li">On demand clear cache folder on agent</li>
<li class="li">Do not download plugins on agent</li>
</ul>
</li>
<li class="li">Use "Instance Scan" feature to report anomalies and customizations</li>
<li class="li">Agent debug logging <ul class="ul">
<li class="li">Enable log level on agent to debug from the instance</li>
</ul>
</li>
<li class="li">Add Agent status "Unknown" when it's been awhile since the last keepalive <ul class="ul">
<li class="li">Agent Status = "Unknown" when the agent keepalive doesn't reach the instance</li>
<li class="li">Agent Status = "Disconnected" when the Mid Server goes down</li>
</ul>
</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Remote Code Execution via Custom Certificate Injection <ul class="ul">
<li class="li">Validate the authenticity, integrity and validity of the certificate before using the certificate to verify the plugin signature</li>
<li class="li">Any custom certs now need to be part of a truststore</li>
</ul></li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Agent Protection: CPU usage was incorrectly calculated</li>
<li class="li">Policies remain in "Ready to publish" state due to "String object would exceed maximum permitted size"</li>
<li class="li">Policy synchronization creates customer updates</li>
<li class="li">Proxy policy with advanced script fully recalculates every 15 minutes</li>
<li class="li">Policy recalculation is happening every time an agent comes back up</li>
<li class="li">Debian and Windows selective upgrade fixes</li>
<li class="li">Log rotation archive deletion for ACC</li>
<li class="li">Slow performance for delta-keepalives performed with 15000+ Agents</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 3.4.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Upgrade Go - 1.20.12</li>
<li class="li">Upgrade OSQuery 5.9.1</li>
<li class="li">Support for Pattern running on agents in terminal mode</li>
<li class="li">Enable/Disable policy to be part of full/delta policy calculation</li>
</ul></li>
<li class="li">Fixed:
<ul class="ul">
<li class="li">Memory leaks on agent for background checks</li>
<li class="li">Policy calculation performance improvements</li>
<li class="li">Selective upgrade for Oracle Linux 9, Ubuntu 19/20/22.04 LTS machines</li>
<li class="li">Host CI "discovery_source" flips between ACC-V and ACC</li>
<li class="li">Security fixes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.3.1 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Agent MacOS pkg is now notarized</li>
<li class="li">Sync configuration data from instance to agents</li>
<li class="li">Better logging in agent logs when debug enabled</li>
<li class="li">execution mode = execv, can now parse CI parms with spaces</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Log level on instance changes from verbose to debug</li>
<li class="li">ActiveSupport ruby gem version upgraded to 7.0.8</li>
<li class="li">agent keepalive improvements</li>
<li class="li">agent RPM improvements - see notes below</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">acc.yml file corruption issue</li>
<li class="li">Model number fix on Apple Silicon</li>
<li class="li">duplicate agent issue when the hostname changes</li>
<li class="li">Support Windows dns_name on UTF-8</li>
</ul></li>
<li class="li">Notes on the new rpm: the scriptlets have been refactored:<ul class="ul" id="store-rn-itom-acc-framework__ul_dng_d1b_fzb">
<li class="li">Account creation moved to pre-install</li>
<li class="li">acc.yml, check-allow-list.json and acc.service marked as configuration file with noreplace</li>
<li class="li">Efficiencies in the post-install</li>
<li class="li">Regardless of how the agents are deployed & managed in your environment, test the agent upgrade separately before running it at scale.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.2.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Ruby verison upgraded to v3.2.0</li>
<li class="li">Go version upgraded to v1.20.5</li>
<li class="li">Performance improvements on applicaiton shell CI creation</li>
<li class="li">Adding OS to Choice list when new Linux/macOS are discovered</li>
<li class="li">Agent keepalive improvements <ul class="ul">
<li class="li">Agent will be marked as ""Disconnected"" if the keepalive fails to get processed on time.</li>
</ul></li>
</ul></li>
<li class="li">Changed <ul class="ul">
<li class="li">macOS no longer required sudo configuration to collect tcp connections & running processes</li>
<li class="li">Migrated ACC Health dashboard to the new workspace experience</li>
<li class="li">Better logging in acc.log for missing ""api-key""</li>
</ul></li>
<li class="li">Fixed <ul class="ul">
<li class="li">Single line install on macOS when ""System integrity protection"" was turned on</li>
<li class="li">Host data reclassified CI as computer if the operating system edition couldn't be retrieved</li>
<li class="li">Policy cron-based scheduling</li>
<li class="li">Agent data collection ran incorrect check when there were multiple checks with the same order value</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.1 - June 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Policy with empty service filter does not get run by any agents</li>
<li class="li">Issue with auto MID selection</li>
</ul></li>
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-framework__ul_tcy_ml4_4xb">
<li class="li">Upgraded OSQuery to v5.7.0</li>
<li class="li">Sensu rebase v6.8.1</li>
<li class="li">Support for Ubuntu 22.04 LTS and Oracle Linux 9</li>
<li class="li">Native support for ARM64 on Apple Silicon architectures only</li>
<li class="li">Synching of config data from the instance to the agent</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-acc-framework__ul_ucy_ml4_4xb">
<li class="li">Execution mode set to "execv" for all out of the box check definitions.</li>
<li class="li">Next generation Policy client generator - performance improvements</li>
<li class="li">Changes on allow-list</li>
<li class="li">Test check changes: <ul class="ul" id="store-rn-itom-acc-framework__ul_vcy_ml4_4xb">
<li class="li">On Check definition we can now select "Agent" instead of "CI"</li>
<li class="li">Test checks can now be cancelled.</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-framework__ul_wcy_ml4_4xb">
<li class="li">FQDN, DNS domain and OS domain for MacOS</li>
<li class="li">Clean up Agent Feature Matrix</li>
<li class="li">Agent incorrectly marked as down after successfully upgrading the Agent [Selective upgrade]</li>
<li class="li">We no longer create empty> CI if there is error in basic inventory payload</li>
<li class="li">Handles reclassification for CI from cmdb_ci_hardware class</li>
</ul></li>
<li class="li">Removed: Support for Debian 8</li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.0 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-framework__ul_vzm_rhc_mxb">
<li class="li">Upgraded OSQuery to v5.7.0</li>
<li class="li">Sensu rebase v6.8.1</li>
<li class="li">Support for Ubuntu 22.04 LTS and Oracle Linux 9</li>
<li class="li">Native support for ARM64 on Apple Silicon architectures only</li>
<li class="li">Synching of config data from the instance to the agent</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-acc-framework__ul_l1k_xhc_mxb">
<li class="li">Execution mode set to "execv" for all out of the box check definitions.</li>
<li class="li">Next generation Policy client generator - performance improvements</li>
<li class="li">Changes on allow-list</li>
<li class="li">Test check changes: <ul class="ul" id="store-rn-itom-acc-framework__ul_ib1_shc_mxb">
<li class="li">On Check definition we can now select "Agent" instead of "CI"</li>
<li class="li">Test checks can now be cancelled.</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-framework__ul_uxk_thc_mxb">
<li class="li">FQDN, DNS domain and OS domain for MacOS</li>
<li class="li">Clean up Agent Feature Matrix</li>
<li class="li">Agent incorrectly marked as down after successfully upgrading the Agent [Selective upgrade]</li>
<li class="li">We no longer create empty> CI if there is error in basic inventory payload</li>
<li class="li">Handles reclassification for CI from cmdb_ci_hardware class</li>
</ul></li>
<li class="li">Removed: Support for Debian 8</li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.2 - March 2023</dt>
<dd class="dd">Fixed: adding report view ACLs.</dd>
<dt class="dt dlterm">Version 3.0.1 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Agents for Cloud Native Operations - CNO use case <ul class="ul">
<li class="li">Host CI will not be created</li>
<li class="li">Data collection will be disabled</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.0 - November 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Upgraded OSQuery to v4.9.0</li>
<li class="li">Agent registration support for Cloud Native Operations</li>
<li class="li">Renewed certificate for ACC plugin syncing and installer package</li>
<li class="li">Support for executing commands in "execv" mode</li>
</ul></li>
<li class="li">Changed: Full payload logging in agent logs moved from "info" to "debug"</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Operating System and OS version for <ul class="ul">
<li class="li">Oracle Linux (OL) server</li>
<li class="li">MacOS BigSur and above</li>
</ul></li>
<li class="li">Agent selective self-upgrade <ul class="ul">
<li class="li">Minor version mismatch issues</li>
<li class="li">Signed plugins for Linux/Windows</li>
</ul></li>
</ul></li>
<li class="li">Removed: Hardcoded URL/domain name for downloading agent installers from ServiceNow installation server</li>
</ul></dd>
<dt class="dt dlterm">Version 2.10.1 - August 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Supporting new OS Versions <ul class="ul">
<li class="li">Windows 2022 Server</li>
<li class="li">macOS Monterey (x86)</li>
<li class="li">CentOS Stream 8 and 9</li>
<li class="li">RHEL 9</li>
</ul></li>
<li class="li">Windows installer improvements <ul class="ul">
<li class="li">Run agent service as gMSA, LocalService and Local SYSTEM accounts</li>
<li class="li">Additional options added to commandline agent installer <ul class="ul">
<li class="li">servicenow user set with "password never expires"</li>
<li class="li">DenyLogicalLogin for servicenow user</li>
<li class="li">agent installation will not automically start the service</li>
</ul></li>
</ul></li>
<li class="li">Host CI Identification <ul class="ul">
<li class="li">Agent will use the serial number table to uniquely identify the CI through IRE</li>
<li class="li">Ability to choose the type of required serial number [BIOS, Baseboard and others] to the computer CI serial_number attribute via the sys property
sn_agent.ci_serial_number.pref_order</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Windows Agent service now has a delayed startup</li>
<li class="li">Publisher information updated in the agent-client-collector software</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Agent stability/performance improvements</li>
<li class="li">Reporting of CPU cores on Linux agents</li>
<li class="li">Agent selftest on macOS</li>
<li class="li">check-allow-list.json set to ready only on all platforms</li>
<li class="li">Downloading asset/plugin from the attachment no longer prevents it from getting updated using the regular store upgrade</li>
<li class="li">Windows agent can now upgrade to custom installation path</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.9.2 - July 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-acc-framework__ul_gmj_hxv_15b">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-framework__ul_vxx_hxv_15b">
<li class="li">Agent status shows as "up" if the agent disconnects before full keepalive payload reaches the instance</li>
<li class="li">Exec mode field editable</li>
<li class="li">Payload gets dropped when the agent executing a check through policy without a request ID.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.9.0 - May 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support for Windows 11 Professional / Enterprise</li>
<li class="li">Support for MacOS Big Sur</li>
<li class="li">Support for TLS 1.3 between agents and MIDs (documentation)</li>
<li class="li">Selective self-upgrade capabilities on Linux and Windows systems</li>
<li class="li">Asynchronous payload import (for air-gapped networks)</li>
</ul></li>
<li class="li">Changed: <ul class="ul" id="store-rn-itom-acc-framework__ul_rcl_vgg_jtb">
<li class="li">Optimizations on agent keepalive payload</li>
<li class="li">Display a warning when attempting to run a check with an inactive plugin</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-framework__ul_ecv_vgg_jtb">
<li class="li">Updated check requests sent to agents before ACC plugins are completely synched on MIDs</li>
<li class="li">Auto MID selection on multi-domain instances</li>
<li class="li">"Restart" UI action available when the agent status is down</li>
<li class="li">Agents on systems with same hostname marked as duplicates</li>
<li class="li">Start Date on Linux systems</li>
<li class="li">osqueryi conflict with osqueryd</li>
<li class="li">Update model_number with empty value</li>
<li class="li">One-line uninstaller on MacOS when the service is unloaded</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.8.2 - February 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-acc-framework__ul_kyg_f11_jsb">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-framework__ul_i1y_g11_jsb">
<li class="li">IPV6 support for<ul class="ul" id="store-rn-itom-acc-framework__ul_p1l_h11_jsb">
<li class="li">Basic Inventory</li>
<li class="li">TCP Connections</li>
</ul></li>
<li class="li">Windows Agent installation no longer dependents on powershell</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-framework__ul_rr1_j11_jsb">
<li class="li">Windows agent install/uninstall bug fixes<ul class="ul" id="store-rn-itom-acc-framework__ul_iyg_k11_jsb">
<li class="li">Uninstall fails on some versions of agent</li>
<li class="li">Agent acc.yml file parsing error during installation of agent</li>
<li class="li">ServiceNow user cannot interrupt windows installation</li>
<li class="li">Uninstalling agent does not remove User or Group added during install</li>
</ul></li>
<li class="li">Security fixes</li>
<li class="li">Agent support matrix shows deprecation of support for Ubuntu 16 and Ubuntu 14</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.7.0 - December 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-acc-framework__ul_rwc_4nb_wrb">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-framework__ul_w4q_pnb_wrb">
<li class="li">Change allow-list logic to better support debugging</li>
<li class="li">Sync public certificates from the Servicenow server or other sources to prevent the lapse of public certificates on Agent Client Collectors</li>
<li class="li">Agent logs are now in a more user readable format (syslog style)</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-framework__ul_kn3_rnb_wrb">
<li class="li">Agent downloads page, one-line installer command can be copied on Safari</li>
<li class="li">One-line installer supports upgrade macOS agents</li>
<li class="li">One-line installer overrides MID information provided during upgrade</li>
<li class="li">Security updates for Linux OSes (check-allow list file mode)</li>
<li class="li">Agent reconnect when Auto MID selection is enabled</li>
<li class="li">Support for system-installed osquery via path priority</li>
<li class="li">Invalid serial number causing issues with Host CI creation</li>
<li class="li">Workaround on gateway retrieval without osquery</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-acc-framework__ul_edx_rnb_wrb">
<li class="li">CI Name coming from computername vs. DNS hostname on Windows, now using the following properties:<ul class="ul" id="store-rn-itom-acc-framework__ul_zty_rnb_wrb">
<li class="li">glide.discovery.hostname.wmi_trusted</li>
<li class="li">glide.discovery.hostname.case</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.6.2 - November 2021</dt>
<dd class="dd">New: Agent Downloads Page – single-line installer command can be generated using an API KEY from list.</dd>
<dt class="dt dlterm">Version 2.6.0 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-acc-framework__ul_av4_vvj_wqb">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-framework__ul_yqr_vvj_wqb">
<li class="li">Agent Downloads Page – Option to copy single-line installer command</li>
<li class="li">Automatic MID selection - Support capabilities from extending applications</li>
<li class="li">Enable Check APIs – Ability to run existing flows using REST/CLI</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.5.0 - July 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-acc-framework__ul_wfd_5zn_v4b">
<li class="li">New: <ul class="ul" id="store-rn-itom-acc-framework__ul_cz4_cwf_hqb">
<li class="li">OS Support – macOS Catalina</li>
<li class="li">OS Support – Amazon Linux 2 and Oracle Linux</li>
<li class="li">CPU threshold for proxy agent increase</li>
<li class="li">Policy Management Improvements (inherits the parent attributes)</li>
<li class="li">Performance improvements on collecting host data Agent Self Check</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.4.1 - May 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-acc-framework__ul_znt_1wf_hqb">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-framework__ul_a4t_1wf_hqb">
<li class="li">Changes to automatic MID selection</li>
<li class="li">Support for Windows 10 (20H2)</li>
<li class="li">Improved Policy Management</li>
<li class="li">Download dashboard</li>
<li class="li">Simplified log collection</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.3.01 - March 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-acc-framework__ul_d1k_jf3_ppb">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-framework__ul_e1k_jf3_ppb">
<li class="li">Policy hierarchy – Child policy creation and managing behaviors.</li>
<li class="li">Agent REST APIs – CLI for agent interface, REST API calls for control agents and retrieving agent information.</li>
<li class="li">Feature registry - View features that are currently supported by agents, given their current version.</li>
<li class="li">Additional support for applications- Allow-list and “sudo” support.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.0 - November 2020</dt>
<dd class="dd">The <span class="ph">Agent Client Collector</span> is an agent that is installed on infrastructure components. The <span class="ph">Agent Client Collector</span> executes commands on the machines it is installed on and sends output data to the ServiceNow instance via the MID Server. Managing <span class="ph">Agent Client Collector</span> on the <span class="ph">ServiceNow</span> instance and <span class="ph">MID Server</span> is part of the <span class="ph">Agent Client Collector</span> Framework application.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-framework.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-framework.html\"><body id=\"store-rn-itom-acc-framework\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-acc-framework\" aria-labelledby=\"title_store-rn-itom-acc-framework\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-acc-framework\"><span class=\"ph\">Agent Client Collector</span> Framework release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span>\n <span class=\"ph\">Agent Client Collector</span> Framework integration on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-acc-framework__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d87217e64\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 5.0.0 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:\n <ul class=\"ul\">\n <li class=\"li\">Agent Proxy and PAC File support</li>\n <li class=\"li\">Agent registration improvements - Mid-less only\n <ul class=\"ul\">\n <li class=\"li\">Agent logs errors on both pre and post registration failures</li>\n <li class=\"li\">Deleting an agent will delete its registration key</li>\n <li class=\"li\">Shell agent is created during a registration failure to give visibility into failures from the instance</li>\n </ul>\n </li>\n <li class=\"li\">Agent can now move between instances using command line execution</li>\n <li class=\"li\">Now supports macOS selective/auto upgrade</li>\n <li class=\"li\">Duplicate Agent ID duplication detection and remediation [agents connected through mid server only]</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:\n <ul class=\"ul\">\n <li class=\"li\">Openssl upgrade to v3.4.1</li>\n <li class=\"li\">upgrade net-imap 0.4.9.1</li>\n <li class=\"li\">Issues with deterministic agent ID generation</li>\n <li class=\"li\">Check execution on Windows agent does not accurately report CPU usage</li>\n <li class=\"li\">OS domain primary source is WMI</li>\n <li class=\"li\">Agent does not respect glide.discovery.hostname.include_domain property to populate "host_name" field</li>\n <li class=\"li\">Policy hierarchy: imported parent policies do not sync down changes to child when published</li>\n <li class=\"li\">Policy Domain Separation: When policy gets copied from parent to child domain, credentials should not get copied down</li>\n <li class=\"li\">Mid-less: Agent Registration: Update the logic to get the current active ipki cert issuing rather than just the latest</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.3.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-acc-framework__latest-store-rn-itom-acc-framework\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_vqh_cp3_cfc\">\n <li class=\"li\">Agent proxy support [MID-less]</li>\n <li class=\"li\">Allow mass upgrade of agents on Linux and Windows</li>\n <li class=\"li\">OSQuery Upgrade to v5.14.1</li>\n <li class=\"li\">Error framework improvements</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_g2w_cp3_cfc\">\n <li class=\"li\">Hosts with same AgentID report error logging IP address</li>\n <li class=\"li\">UI actions processed by MID servers are now interactive instead of standard priority</li>\n <li class=\"li\">Delete registration record when the agent is deleted [MID-less]</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_nzk_dp3_cfc\">\n <li class=\"li\">Error on Windows Service Startup causing reboot loop</li>\n <li class=\"li\">Windows agent installer flashes command prompt a few times during installation</li>\n <li class=\"li\">Agent creating empty folder in /tmp directory while executing osquery</li>\n <li class=\"li\">Check commands where parameter [-p] values were replaced with REDACTED</li>\n <li class=\"li\">Windows installer fails when the domain user is from a different domain than the installing user</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.1 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support: Ubuntu 24 LTS</li>\n <li class=\"li\">Patterns on agent: support oracle glasv2</li>\n <li class=\"li\">Add Instance Scan to verify ACC Error Framework</li>\n </ul>\n </li>\n <li class=\"li\">Changed: When agent registration key is invalid, log an agent issue with appropriate details</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">ACC Plugins do not sync on Instances using Oracle DB</li>\n <li class=\"li\">Unable to install agent client collector with existing local user through agent installation UI</li>\n <li class=\"li\">The collected host data is marked as successful after encountering an IRE error</li>\n <li class=\"li\">Added new security ACL on Agent registration key table</li>\n <li class=\"li\">Security fixes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.1 - December 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Leverage Linux capabilities to provide access to other files [using CAP_SETFCAP]</li>\n <li class=\"li\">Agent error framework</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">As part of security vulnerable scans, the following libraries were upgraded:<ul class=\"ul\">\n <li class=\"li\">openssl</li>\n <li class=\"li\">rexml</li>\n <li class=\"li\">Go</li>\n </ul></li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Agent execution will respect agent embedded path if it is set before the system path</li>\n <li class=\"li\">ACC upgrade is deleting ServiceNow user profile directories resulting in failure to sync assets after upgrade</li>\n <li class=\"li\">Windows installer fails to create ServiceNow user, causing ACC service to not be created</li>\n <li class=\"li\">MacOS upgrade non-mid-based solution</li>\n <li class=\"li\">Clean up child process on the agent</li>\n <li class=\"li\">Windows log rotation</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Leverage Linux capabilities to provide access to other files [using CAP_SETFCAP]</li>\n <li class=\"li\">Agent error framework</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">As part of security vulnerable scans, the following libraries were upgraded <ul class=\"ul\">\n <li class=\"li\">openssl</li>\n <li class=\"li\">rexml</li>\n <li class=\"li\">Go</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Agent execution will respect agent an embedded path if it is set before the system path</li>\n <li class=\"li\">macOS upgrade non-mid-based solution</li>\n <li class=\"li\">Clean up child process on the agent</li>\n <li class=\"li\">Windows log rotation</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Upgrade Ruby v3.3.2</li>\n <li class=\"li\">Upgrade goLang crypto Library to v0.21.0</li>\n <li class=\"li\">Upgrade Go v1.22.3</li>\n <li class=\"li\">Introducing localDB on agent</li>\n <li class=\"li\">Support upgrade macOS agent using pkg installer</li>\n </ul>\n </li>\n <li class=\"li\">Changed: Set sys_property "sn_agent.logging.verbosity" to "info"</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_uzv_f2l_dcc\">\n <li class=\"li\">macOS fixes <ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_vzv_f2l_dcc\">\n <li class=\"li\">Agent fails to install if the system already has a user with prefix _servicenow</li>\n <li class=\"li\">_servicenow user UID/GID needs to be below 500</li>\n <li class=\"li\">Agent uninstall and reinstall on a machine will generate the same agentID which uniquely identifies the agent</li>\n <li class=\"li\">Policy syncing when mid restarts</li>\n <li class=\"li\">Related list on agent record when ITOM Cloud Service plugin is activated</li>\n <li class=\"li\">Agent selective upgrade from non-install server source</li>\n <li class=\"li\">Agent policy fixes<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_wzv_f2l_dcc\">\n <li class=\"li\">Unable to delete parent policy from list view</li>\n <li class=\"li\">Policy calculation creates duplicate mapping records</li>\n <li class=\"li\">Unable to deactivate policy from list view</li>\n </ul></li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.5.5 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Windows acc and ruby executables signed</li>\n <li class=\"li\">Fixed: Keepalive response time when processing more than 10k agents</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.5.3 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support macOS Sonoma</li>\n <li class=\"li\">Enhancements on allow-list <ul class=\"ul\">\n <li class=\"li\">Boolean flag in acc.yml to load allow-list content coming from plugins or just load the local, global one</li>\n </ul>\n </li>\n <li class=\"li\">Agent Cache Folder improvements <ul class=\"ul\">\n <li class=\"li\">On demand clear cache folder on agent</li>\n <li class=\"li\">Do not download plugins on agent</li>\n </ul>\n </li>\n <li class=\"li\">Use "Instance Scan" feature to report anomalies and customizations</li>\n <li class=\"li\">Agent debug logging <ul class=\"ul\">\n <li class=\"li\">Enable log level on agent to debug from the instance</li>\n </ul>\n </li>\n <li class=\"li\">Add Agent status "Unknown" when it's been awhile since the last keepalive <ul class=\"ul\">\n <li class=\"li\">Agent Status = "Unknown" when the agent keepalive doesn't reach the instance</li>\n <li class=\"li\">Agent Status = "Disconnected" when the Mid Server goes down</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Remote Code Execution via Custom Certificate Injection <ul class=\"ul\">\n <li class=\"li\">Validate the authenticity, integrity and validity of the certificate before using the certificate to verify the plugin signature</li>\n <li class=\"li\">Any custom certs now need to be part of a truststore</li>\n </ul></li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Agent Protection: CPU usage was incorrectly calculated</li>\n <li class=\"li\">Policies remain in "Ready to publish" state due to "String object would exceed maximum permitted size"</li>\n <li class=\"li\">Policy synchronization creates customer updates</li>\n <li class=\"li\">Proxy policy with advanced script fully recalculates every 15 minutes</li>\n <li class=\"li\">Policy recalculation is happening every time an agent comes back up</li>\n <li class=\"li\">Debian and Windows selective upgrade fixes</li>\n <li class=\"li\">Log rotation archive deletion for ACC</li>\n <li class=\"li\">Slow performance for delta-keepalives performed with 15000+ Agents</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.4.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Upgrade Go - 1.20.12</li>\n <li class=\"li\">Upgrade OSQuery 5.9.1</li>\n <li class=\"li\">Support for Pattern running on agents in terminal mode</li>\n <li class=\"li\">Enable/Disable policy to be part of full/delta policy calculation</li>\n </ul></li>\n <li class=\"li\">Fixed:\n <ul class=\"ul\">\n <li class=\"li\">Memory leaks on agent for background checks</li>\n <li class=\"li\">Policy calculation performance improvements</li>\n <li class=\"li\">Selective upgrade for Oracle Linux 9, Ubuntu 19/20/22.04 LTS machines</li>\n <li class=\"li\">Host CI "discovery_source" flips between ACC-V and ACC</li>\n <li class=\"li\">Security fixes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.1 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Agent MacOS pkg is now notarized</li>\n <li class=\"li\">Sync configuration data from instance to agents</li>\n <li class=\"li\">Better logging in agent logs when debug enabled</li>\n <li class=\"li\">execution mode = execv, can now parse CI parms with spaces</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Log level on instance changes from verbose to debug</li>\n <li class=\"li\">ActiveSupport ruby gem version upgraded to 7.0.8</li>\n <li class=\"li\">agent keepalive improvements</li>\n <li class=\"li\">agent RPM improvements - see notes below</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">acc.yml file corruption issue</li>\n <li class=\"li\">Model number fix on Apple Silicon</li>\n <li class=\"li\">duplicate agent issue when the hostname changes</li>\n <li class=\"li\">Support Windows dns_name on UTF-8</li>\n </ul></li>\n <li class=\"li\">Notes on the new rpm: the scriptlets have been refactored:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_dng_d1b_fzb\">\n <li class=\"li\">Account creation moved to pre-install</li>\n <li class=\"li\">acc.yml, check-allow-list.json and acc.service marked as configuration file with noreplace</li>\n <li class=\"li\">Efficiencies in the post-install</li>\n <li class=\"li\">Regardless of how the agents are deployed & managed in your environment, test the agent upgrade separately before running it at scale.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Ruby verison upgraded to v3.2.0</li>\n <li class=\"li\">Go version upgraded to v1.20.5</li>\n <li class=\"li\">Performance improvements on applicaiton shell CI creation</li>\n <li class=\"li\">Adding OS to Choice list when new Linux/macOS are discovered</li>\n <li class=\"li\">Agent keepalive improvements <ul class=\"ul\">\n <li class=\"li\">Agent will be marked as ""Disconnected"" if the keepalive fails to get processed on time.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed <ul class=\"ul\">\n <li class=\"li\">macOS no longer required sudo configuration to collect tcp connections & running processes</li>\n <li class=\"li\">Migrated ACC Health dashboard to the new workspace experience</li>\n <li class=\"li\">Better logging in acc.log for missing ""api-key""</li>\n </ul></li>\n <li class=\"li\">Fixed <ul class=\"ul\">\n <li class=\"li\">Single line install on macOS when ""System integrity protection"" was turned on</li>\n <li class=\"li\">Host data reclassified CI as computer if the operating system edition couldn't be retrieved</li>\n <li class=\"li\">Policy cron-based scheduling</li>\n <li class=\"li\">Agent data collection ran incorrect check when there were multiple checks with the same order value</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1 - June 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Policy with empty service filter does not get run by any agents</li>\n <li class=\"li\">Issue with auto MID selection</li>\n </ul></li>\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_tcy_ml4_4xb\">\n <li class=\"li\">Upgraded OSQuery to v5.7.0</li>\n <li class=\"li\">Sensu rebase v6.8.1</li>\n <li class=\"li\">Support for Ubuntu 22.04 LTS and Oracle Linux 9</li>\n <li class=\"li\">Native support for ARM64 on Apple Silicon architectures only</li>\n <li class=\"li\">Synching of config data from the instance to the agent</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_ucy_ml4_4xb\">\n <li class=\"li\">Execution mode set to "execv" for all out of the box check definitions.</li>\n <li class=\"li\">Next generation Policy client generator - performance improvements</li>\n <li class=\"li\">Changes on allow-list</li>\n <li class=\"li\">Test check changes: <ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_vcy_ml4_4xb\">\n <li class=\"li\">On Check definition we can now select "Agent" instead of "CI"</li>\n <li class=\"li\">Test checks can now be cancelled.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_wcy_ml4_4xb\">\n <li class=\"li\">FQDN, DNS domain and OS domain for MacOS</li>\n <li class=\"li\">Clean up Agent Feature Matrix</li>\n <li class=\"li\">Agent incorrectly marked as down after successfully upgrading the Agent [Selective upgrade]</li>\n <li class=\"li\">We no longer create empty> CI if there is error in basic inventory payload</li>\n <li class=\"li\">Handles reclassification for CI from cmdb_ci_hardware class</li>\n </ul></li>\n <li class=\"li\">Removed: Support for Debian 8</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_vzm_rhc_mxb\">\n <li class=\"li\">Upgraded OSQuery to v5.7.0</li>\n <li class=\"li\">Sensu rebase v6.8.1</li>\n <li class=\"li\">Support for Ubuntu 22.04 LTS and Oracle Linux 9</li>\n <li class=\"li\">Native support for ARM64 on Apple Silicon architectures only</li>\n <li class=\"li\">Synching of config data from the instance to the agent</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_l1k_xhc_mxb\">\n <li class=\"li\">Execution mode set to "execv" for all out of the box check definitions.</li>\n <li class=\"li\">Next generation Policy client generator - performance improvements</li>\n <li class=\"li\">Changes on allow-list</li>\n <li class=\"li\">Test check changes: <ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_ib1_shc_mxb\">\n <li class=\"li\">On Check definition we can now select "Agent" instead of "CI"</li>\n <li class=\"li\">Test checks can now be cancelled.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_uxk_thc_mxb\">\n <li class=\"li\">FQDN, DNS domain and OS domain for MacOS</li>\n <li class=\"li\">Clean up Agent Feature Matrix</li>\n <li class=\"li\">Agent incorrectly marked as down after successfully upgrading the Agent [Selective upgrade]</li>\n <li class=\"li\">We no longer create empty> CI if there is error in basic inventory payload</li>\n <li class=\"li\">Handles reclassification for CI from cmdb_ci_hardware class</li>\n </ul></li>\n <li class=\"li\">Removed: Support for Debian 8</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.2 - March 2023</dt>\n <dd class=\"dd\">Fixed: adding report view ACLs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Agents for Cloud Native Operations - CNO use case <ul class=\"ul\">\n <li class=\"li\">Host CI will not be created</li>\n <li class=\"li\">Data collection will be disabled</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Upgraded OSQuery to v4.9.0</li>\n <li class=\"li\">Agent registration support for Cloud Native Operations</li>\n <li class=\"li\">Renewed certificate for ACC plugin syncing and installer package</li>\n <li class=\"li\">Support for executing commands in "execv" mode</li>\n </ul></li>\n <li class=\"li\">Changed: Full payload logging in agent logs moved from "info" to "debug"</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Operating System and OS version for <ul class=\"ul\">\n <li class=\"li\">Oracle Linux (OL) server</li>\n <li class=\"li\">MacOS BigSur and above</li>\n </ul></li>\n <li class=\"li\">Agent selective self-upgrade <ul class=\"ul\">\n <li class=\"li\">Minor version mismatch issues</li>\n <li class=\"li\">Signed plugins for Linux/Windows</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Removed: Hardcoded URL/domain name for downloading agent installers from ServiceNow installation server</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.10.1 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Supporting new OS Versions <ul class=\"ul\">\n <li class=\"li\">Windows 2022 Server</li>\n <li class=\"li\">macOS Monterey (x86)</li>\n <li class=\"li\">CentOS Stream 8 and 9</li>\n <li class=\"li\">RHEL 9</li>\n </ul></li>\n <li class=\"li\">Windows installer improvements <ul class=\"ul\">\n <li class=\"li\">Run agent service as gMSA, LocalService and Local SYSTEM accounts</li>\n <li class=\"li\">Additional options added to commandline agent installer <ul class=\"ul\">\n <li class=\"li\">servicenow user set with "password never expires"</li>\n <li class=\"li\">DenyLogicalLogin for servicenow user</li>\n <li class=\"li\">agent installation will not automically start the service</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Host CI Identification <ul class=\"ul\">\n <li class=\"li\">Agent will use the serial number table to uniquely identify the CI through IRE</li>\n <li class=\"li\">Ability to choose the type of required serial number [BIOS, Baseboard and others] to the computer CI serial_number attribute via the sys property\n sn_agent.ci_serial_number.pref_order</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Windows Agent service now has a delayed startup</li>\n <li class=\"li\">Publisher information updated in the agent-client-collector software</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Agent stability/performance improvements</li>\n <li class=\"li\">Reporting of CPU cores on Linux agents</li>\n <li class=\"li\">Agent selftest on macOS</li>\n <li class=\"li\">check-allow-list.json set to ready only on all platforms</li>\n <li class=\"li\">Downloading asset/plugin from the attachment no longer prevents it from getting updated using the regular store upgrade</li>\n <li class=\"li\">Windows agent can now upgrade to custom installation path</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.9.2 - July 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_gmj_hxv_15b\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_vxx_hxv_15b\">\n <li class=\"li\">Agent status shows as "up" if the agent disconnects before full keepalive payload reaches the instance</li>\n <li class=\"li\">Exec mode field editable</li>\n <li class=\"li\">Payload gets dropped when the agent executing a check through policy without a request ID.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.9.0 - May 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support for Windows 11 Professional / Enterprise</li>\n <li class=\"li\">Support for MacOS Big Sur</li>\n <li class=\"li\">Support for TLS 1.3 between agents and MIDs (documentation)</li>\n <li class=\"li\">Selective self-upgrade capabilities on Linux and Windows systems</li>\n <li class=\"li\">Asynchronous payload import (for air-gapped networks)</li>\n </ul></li>\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_rcl_vgg_jtb\">\n <li class=\"li\">Optimizations on agent keepalive payload</li>\n <li class=\"li\">Display a warning when attempting to run a check with an inactive plugin</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_ecv_vgg_jtb\">\n <li class=\"li\">Updated check requests sent to agents before ACC plugins are completely synched on MIDs</li>\n <li class=\"li\">Auto MID selection on multi-domain instances</li>\n <li class=\"li\">"Restart" UI action available when the agent status is down</li>\n <li class=\"li\">Agents on systems with same hostname marked as duplicates</li>\n <li class=\"li\">Start Date on Linux systems</li>\n <li class=\"li\">osqueryi conflict with osqueryd</li>\n <li class=\"li\">Update model_number with empty value</li>\n <li class=\"li\">One-line uninstaller on MacOS when the service is unloaded</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.8.2 - February 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_kyg_f11_jsb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_i1y_g11_jsb\">\n <li class=\"li\">IPV6 support for<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_p1l_h11_jsb\">\n <li class=\"li\">Basic Inventory</li>\n <li class=\"li\">TCP Connections</li>\n </ul></li>\n <li class=\"li\">Windows Agent installation no longer dependents on powershell</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_rr1_j11_jsb\">\n <li class=\"li\">Windows agent install/uninstall bug fixes<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_iyg_k11_jsb\">\n <li class=\"li\">Uninstall fails on some versions of agent</li>\n <li class=\"li\">Agent acc.yml file parsing error during installation of agent</li>\n <li class=\"li\">ServiceNow user cannot interrupt windows installation</li>\n <li class=\"li\">Uninstalling agent does not remove User or Group added during install</li>\n </ul></li>\n <li class=\"li\">Security fixes</li>\n <li class=\"li\">Agent support matrix shows deprecation of support for Ubuntu 16 and Ubuntu 14</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.0 - December 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_rwc_4nb_wrb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_w4q_pnb_wrb\">\n <li class=\"li\">Change allow-list logic to better support debugging</li>\n <li class=\"li\">Sync public certificates from the Servicenow server or other sources to prevent the lapse of public certificates on Agent Client Collectors</li>\n <li class=\"li\">Agent logs are now in a more user readable format (syslog style)</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_kn3_rnb_wrb\">\n <li class=\"li\">Agent downloads page, one-line installer command can be copied on Safari</li>\n <li class=\"li\">One-line installer supports upgrade macOS agents</li>\n <li class=\"li\">One-line installer overrides MID information provided during upgrade</li>\n <li class=\"li\">Security updates for Linux OSes (check-allow list file mode)</li>\n <li class=\"li\">Agent reconnect when Auto MID selection is enabled</li>\n <li class=\"li\">Support for system-installed osquery via path priority</li>\n <li class=\"li\">Invalid serial number causing issues with Host CI creation</li>\n <li class=\"li\">Workaround on gateway retrieval without osquery</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_edx_rnb_wrb\">\n <li class=\"li\">CI Name coming from computername vs. DNS hostname on Windows, now using the following properties:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_zty_rnb_wrb\">\n <li class=\"li\">glide.discovery.hostname.wmi_trusted</li>\n <li class=\"li\">glide.discovery.hostname.case</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.2 - November 2021</dt>\n <dd class=\"dd\">New: Agent Downloads Page – single-line installer command can be generated using an API KEY from list.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.0 - September 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_av4_vvj_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_yqr_vvj_wqb\">\n <li class=\"li\">Agent Downloads Page – Option to copy single-line installer command</li>\n <li class=\"li\">Automatic MID selection - Support capabilities from extending applications</li>\n <li class=\"li\">Enable Check APIs – Ability to run existing flows using REST/CLI</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - July 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_wfd_5zn_v4b\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_cz4_cwf_hqb\">\n <li class=\"li\">OS Support – macOS Catalina</li>\n <li class=\"li\">OS Support – Amazon Linux 2 and Oracle Linux</li>\n <li class=\"li\">CPU threshold for proxy agent increase</li>\n <li class=\"li\">Policy Management Improvements (inherits the parent attributes)</li>\n <li class=\"li\">Performance improvements on collecting host data Agent Self Check</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.1 - May 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_znt_1wf_hqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_a4t_1wf_hqb\">\n <li class=\"li\">Changes to automatic MID selection</li>\n <li class=\"li\">Support for Windows 10 (20H2)</li>\n <li class=\"li\">Improved Policy Management</li>\n <li class=\"li\">Download dashboard</li>\n <li class=\"li\">Simplified log collection</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.01 - March 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_d1k_jf3_ppb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-framework__ul_e1k_jf3_ppb\">\n <li class=\"li\">Policy hierarchy – Child policy creation and managing behaviors.</li>\n <li class=\"li\">Agent REST APIs – CLI for agent interface, REST API calls for control agents and retrieving agent information.</li>\n <li class=\"li\">Feature registry - View features that are currently supported by agents, given their current version.</li>\n <li class=\"li\">Additional support for applications- Allow-list and “sudo” support.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - November 2020</dt>\n <dd class=\"dd\">The <span class=\"ph\">Agent Client Collector</span> is an agent that is installed on infrastructure components. The <span class=\"ph\">Agent Client Collector</span> executes commands on the machines it is installed on and sends output data to the ServiceNow instance via the MID Server. Managing <span class=\"ph\">Agent Client Collector</span> on the <span class=\"ph\">ServiceNow</span> instance and <span class=\"ph\">MID Server</span> is part of the <span class=\"ph\">Agent Client Collector</span> Framework application.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Agent Client Collector Framework release notes
Version history for the IT Operations Management
Agent Client Collector Framework integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - August 2025
* New:
+ Agent Proxy and PAC File support
+ Agent registration improvements - Mid-less only
- Agent logs errors on both pre and post registration failures
- Deleting an agent will delete its registration key
- Shell agent is created during a registration failure to give visibility into failures from the instance
+ Agent can now move between instances using command line execution
+ Now supports macOS selective/auto upgrade
+ Duplicate Agent ID duplication detection and remediation [agents connected through mid server only]
* Fixed:
+ Openssl upgrade to v3.4.1
+ upgrade net-imap 0.4.9.1
+ Issues with deterministic agent ID generation
+ Check execution on Windows agent does not accurately report CPU usage
+ OS domain primary source is WMI
+ Agent does not respect glide.discovery.hostname.include\_domain property to populate "host\_name" field
+ Policy hierarchy: imported parent policies do not sync down changes to child when published
+ Policy Domain Separation: When policy gets copied from parent to child domain, credentials should not get copied down
+ Mid-less: Agent Registration: Update the logic to get the current active ipki cert issuing rather than just the latest
#### Version 4.3.1 - May 2025
* New:
+ Agent proxy support [MID-less]
+ Allow mass upgrade of agents on Linux and Windows
+ OSQuery Upgrade to v5.14.1
+ Error framework improvements
* Changed:
+ Hosts with same AgentID report error logging IP address
+ UI actions processed by MID servers are now interactive instead of standard priority
+ Delete registration record when the agent is deleted [MID-less]
* Fixed:
+ Error on Windows Service Startup causing reboot loop
+ Windows agent installer flashes command prompt a few times during installation
+ Agent creating empty folder in /tmp directory while executing osquery
+ Check commands where parameter [-p] values were replaced with REDACTED
+ Windows installer fails when the domain user is from a different domain than the installing user
#### Version 4.2.1 - February 2025
* New:
+ Support: Ubuntu 24 LTS
+ Patterns on agent: support oracle glasv2
+ Add Instance Scan to verify ACC Error Framework
* Changed: When agent registration key is invalid, log an agent issue with appropriate details
* Fixed:
+ ACC Plugins do not sync on Instances using Oracle DB
+ Unable to install agent client collector with existing local user through agent installation UI
+ The collected host data is marked as successful after encountering an IRE error
+ Added new security ACL on Agent registration key table
+ Security fixes
#### Version 4.1.1 - December 2024
* New:
+ Leverage Linux capabilities to provide access to other files [using CAP\_SETFCAP]
+ Agent error framework
* Changed:
+ As part of security vulnerable scans, the following libraries were upgraded:
- openssl
- rexml
- Go
* Fixed:
+ Agent execution will respect agent embedded path if it is set before the system path
+ ACC upgrade is deleting ServiceNow user profile directories resulting in failure to sync assets after upgrade
+ Windows installer fails to create ServiceNow user, causing ACC service to not be created
+ MacOS upgrade non-mid-based solution
+ Clean up child process on the agent
+ Windows log rotation
#### Version 4.1.0 - November 2024
* New:
+ Leverage Linux capabilities to provide access to other files [using CAP\_SETFCAP]
+ Agent error framework
* Changed:
+ As part of security vulnerable scans, the following libraries were upgraded
- openssl
- rexml
- Go
* Fixed:
+ Agent execution will respect agent an embedded path if it is set before the system path
+ macOS upgrade non-mid-based solution
+ Clean up child process on the agent
+ Windows log rotation
#### Version 4.0.0 - August 2024
* New:
+ Upgrade Ruby v3.3.2
+ Upgrade goLang crypto Library to v0.21.0
+ Upgrade Go v1.22.3
+ Introducing localDB on agent
+ Support upgrade macOS agent using pkg installer
* Changed: Set sys\_property "sn\_agent.logging.verbosity" to "info"
* Fixed:
+ macOS fixes
- Agent fails to install if the system already has a user with prefix \_servicenow
- \_servicenow user UID/GID needs to be below 500
- Agent uninstall and reinstall on a machine will generate the same agentID which uniquely identifies the agent
- Policy syncing when mid restarts
- Related list on agent record when ITOM Cloud Service plugin is activated
- Agent selective upgrade from non-install server source
- Agent policy fixes
* Unable to delete parent policy from list view
* Policy calculation creates duplicate mapping records
* Unable to deactivate policy from list view
#### Version 3.5.5 - June 2024
* New: Windows acc and ruby executables signed
* Fixed: Keepalive response time when processing more than 10k agents
#### Version 3.5.3 - May 2024
* New:
+ Support macOS Sonoma
+ Enhancements on allow-list
- Boolean flag in acc.yml to load allow-list content coming from plugins or just load the local, global one
+ Agent Cache Folder improvements
- On demand clear cache folder on agent
- Do not download plugins on agent
+ Use "Instance Scan" feature to report anomalies and customizations
+ Agent debug logging
- Enable log level on agent to debug from the instance
+ Add Agent status "Unknown" when it's been awhile since the last keepalive
- Agent Status = "Unknown" when the agent keepalive doesn't reach the instance
- Agent Status = "Disconnected" when the Mid Server goes down
* Changed:
+ Remote Code Execution via Custom Certificate Injection
- Validate the authenticity, integrity and validity of the certificate before using the certificate to verify the plugin signature
- Any custom certs now need to be part of a truststore
* Fixed:
+ Agent Protection: CPU usage was incorrectly calculated
+ Policies remain in "Ready to publish" state due to "String object would exceed maximum permitted size"
+ Policy synchronization creates customer updates
+ Proxy policy with advanced script fully recalculates every 15 minutes
+ Policy recalculation is happening every time an agent comes back up
+ Debian and Windows selective upgrade fixes
+ Log rotation archive deletion for ACC
+ Slow performance for delta-keepalives performed with 15000+ Agents
#### Version 3.4.0 - February 2024
* New:
+ Upgrade Go - 1.20.12
+ Upgrade OSQuery 5.9.1
+ Support for Pattern running on agents in terminal mode
+ Enable/Disable policy to be part of full/delta policy calculation
* Fixed:
+ Memory leaks on agent for background checks
+ Policy calculation performance improvements
+ Selective upgrade for Oracle Linux 9, Ubuntu 19/20/22.04 LTS machines
+ Host CI "discovery\_source" flips between ACC-V and ACC
+ Security fixes
#### Version 3.3.1 - November 2023
* New:
+ Agent MacOS pkg is now notarized
+ Sync configuration data from instance to agents
+ Better logging in agent logs when debug enabled
+ execution mode = execv, can now parse CI parms with spaces
* Changed:
+ Log level on instance changes from verbose to debug
+ ActiveSupport ruby gem version upgraded to 7.0.8
+ agent keepalive improvements
+ agent RPM improvements - see notes below
* Fixed:
+ acc.yml file corruption issue
+ Model number fix on Apple Silicon
+ duplicate agent issue when the hostname changes
+ Support Windows dns\_name on UTF-8
* Notes on the new rpm: the scriptlets have been refactored:
+ Account creation moved to pre-install
+ acc.yml, check-allow-list.json and acc.service marked as configuration file with noreplace
+ Efficiencies in the post-install
+ Regardless of how the agents are deployed & managed in your environment, test the agent upgrade separately before running it at scale.
#### Version 3.2.0 - August 2023
* New
+ Ruby verison upgraded to v3.2.0
+ Go version upgraded to v1.20.5
+ Performance improvements on applicaiton shell CI creation
+ Adding OS to Choice list when new Linux/macOS are discovered
+ Agent keepalive improvements
- Agent will be marked as ""Disconnected"" if the keepalive fails to get processed on time.
* Changed
+ macOS no longer required sudo configuration to collect tcp connections & running processes
+ Migrated ACC Health dashboard to the new workspace experience
+ Better logging in acc.log for missing ""api-key""
* Fixed
+ Single line install on macOS when ""System integrity protection"" was turned on
+ Host data reclassified CI as computer if the operating system edition couldn't be retrieved
+ Policy cron-based scheduling
+ Agent data collection ran incorrect check when there were multiple checks with the same order value
#### Version 3.1.1 - June 2023
* Fixed:
+ Policy with empty service filter does not get run by any agents
+ Issue with auto MID selection
* New:
+ Upgraded OSQuery to v5.7.0
+ Sensu rebase v6.8.1
+ Support for Ubuntu 22.04 LTS and Oracle Linux 9
+ Native support for ARM64 on Apple Silicon architectures only
+ Synching of config data from the instance to the agent
* Changed:
+ Execution mode set to "execv" for all out of the box check definitions.
+ Next generation Policy client generator - performance improvements
+ Changes on allow-list
+ Test check changes:
- On Check definition we can now select "Agent" instead of "CI"
- Test checks can now be cancelled.
* Fixed:
+ FQDN, DNS domain and OS domain for MacOS
+ Clean up Agent Feature Matrix
+ Agent incorrectly marked as down after successfully upgrading the Agent [Selective upgrade]
+ We no longer create empty> CI if there is error in basic inventory payload
+ Handles reclassification for CI from cmdb\_ci\_hardware class
* Removed: Support for Debian 8
#### Version 3.1.0 - May 2023
* New:
+ Upgraded OSQuery to v5.7.0
+ Sensu rebase v6.8.1
+ Support for Ubuntu 22.04 LTS and Oracle Linux 9
+ Native support for ARM64 on Apple Silicon architectures only
+ Synching of config data from the instance to the agent
* Changed:
+ Execution mode set to "execv" for all out of the box check definitions.
+ Next generation Policy client generator - performance improvements
+ Changes on allow-list
+ Test check changes:
- On Check definition we can now select "Agent" instead of "CI"
- Test checks can now be cancelled.
* Fixed:
+ FQDN, DNS domain and OS domain for MacOS
+ Clean up Agent Feature Matrix
+ Agent incorrectly marked as down after successfully upgrading the Agent [Selective upgrade]
+ We no longer create empty> CI if there is error in basic inventory payload
+ Handles reclassification for CI from cmdb\_ci\_hardware class
* Removed: Support for Debian 8
#### Version 3.0.2 - March 2023
Fixed: adding report view ACLs.
#### Version 3.0.1 - February 2023
* Fixed:
+ Agents for Cloud Native Operations - CNO use case
- Host CI will not be created
- Data collection will be disabled
#### Version 3.0.0 - November 2022
* New:
+ Upgraded OSQuery to v4.9.0
+ Agent registration support for Cloud Native Operations
+ Renewed certificate for ACC plugin syncing and installer package
+ Support for executing commands in "execv" mode
* Changed: Full payload logging in agent logs moved from "info" to "debug"
* Fixed:
+ Operating System and OS version for
- Oracle Linux (OL) server
- MacOS BigSur and above
+ Agent selective self-upgrade
- Minor version mismatch issues
- Signed plugins for Linux/Windows
* Removed: Hardcoded URL/domain name for downloading agent installers from ServiceNow installation server
#### Version 2.10.1 - August 2022
* New:
+ Supporting new OS Versions
- Windows 2022 Server
- macOS Monterey (x86)
- CentOS Stream 8 and 9
- RHEL 9
+ Windows installer improvements
- Run agent service as gMSA, LocalService and Local SYSTEM accounts
- Additional options added to commandline agent installer
* servicenow user set with "password never expires"
* DenyLogicalLogin for servicenow user
* agent installation will not automically start the service
+ Host CI Identification
- Agent will use the serial number table to uniquely identify the CI through IRE
- Ability to choose the type of required serial number [BIOS, Baseboard and others] to the computer CI serial\_number attribute via the sys property
sn\_agent.ci\_serial\_number.pref\_order
* Changed:
+ Windows Agent service now has a delayed startup
+ Publisher information updated in the agent-client-collector software
* Fixed:
+ Agent stability/performance improvements
+ Reporting of CPU cores on Linux agents
+ Agent selftest on macOS
+ check-allow-list.json set to ready only on all platforms
+ Downloading asset/plugin from the attachment no longer prevents it from getting updated using the regular store upgrade
+ Windows agent can now upgrade to custom installation path
#### Version 2.9.2 - July 2022
* Fixed:
+ Agent status shows as "up" if the agent disconnects before full keepalive payload reaches the instance
+ Exec mode field editable
+ Payload gets dropped when the agent executing a check through policy without a request ID.
#### Version 2.9.0 - May 2022
* New:
+ Support for Windows 11 Professional / Enterprise
+ Support for MacOS Big Sur
+ Support for TLS 1.3 between agents and MIDs (documentation)
+ Selective self-upgrade capabilities on Linux and Windows systems
+ Asynchronous payload import (for air-gapped networks)
* Changed:
+ Optimizations on agent keepalive payload
+ Display a warning when attempting to run a check with an inactive plugin
* Fixed:
+ Updated check requests sent to agents before ACC plugins are completely synched on MIDs
+ Auto MID selection on multi-domain instances
+ "Restart" UI action available when the agent status is down
+ Agents on systems with same hostname marked as duplicates
+ Start Date on Linux systems
+ osqueryi conflict with osqueryd
+ Update model\_number with empty value
+ One-line uninstaller on MacOS when the service is unloaded
#### Version 2.8.2 - February 2022
* New:
+ IPV6 support for
- Basic Inventory
- TCP Connections
+ Windows Agent installation no longer dependents on powershell
* Fixed:
+ Windows agent install/uninstall bug fixes
- Uninstall fails on some versions of agent
- Agent acc.yml file parsing error during installation of agent
- ServiceNow user cannot interrupt windows installation
- Uninstalling agent does not remove User or Group added during install
+ Security fixes
+ Agent support matrix shows deprecation of support for Ubuntu 16 and Ubuntu 14
#### Version 2.7.0 - December 2021
* New:
+ Change allow-list logic to better support debugging
+ Sync public certificates from the Servicenow server or other sources to prevent the lapse of public certificates on Agent Client Collectors
+ Agent logs are now in a more user readable format (syslog style)
* Fixed:
+ Agent downloads page, one-line installer command can be copied on Safari
+ One-line installer supports upgrade macOS agents
+ One-line installer overrides MID information provided during upgrade
+ Security updates for Linux OSes (check-allow list file mode)
+ Agent reconnect when Auto MID selection is enabled
+ Support for system-installed osquery via path priority
+ Invalid serial number causing issues with Host CI creation
+ Workaround on gateway retrieval without osquery
* Changed:
+ CI Name coming from computername vs. DNS hostname on Windows, now using the following properties:
- glide.discovery.hostname.wmi\_trusted
- glide.discovery.hostname.case
#### Version 2.6.2 - November 2021
New: Agent Downloads Page – single-line installer command can be generated using an API KEY from list.
#### Version 2.6.0 - September 2021
* New:
+ Agent Downloads Page – Option to copy single-line installer command
+ Automatic MID selection - Support capabilities from extending applications
+ Enable Check APIs – Ability to run existing flows using REST/CLI
#### Version 2.5.0 - July 2021
* New:
+ OS Support – macOS Catalina
+ OS Support – Amazon Linux 2 and Oracle Linux
+ CPU threshold for proxy agent increase
+ Policy Management Improvements (inherits the parent attributes)
+ Performance improvements on collecting host data Agent Self Check
#### Version 2.4.1 - May 2021
* New:
+ Changes to automatic MID selection
+ Support for Windows 10 (20H2)
+ Improved Policy Management
+ Download dashboard
+ Simplified log collection
#### Version 2.3.01 - March 2021
* New:
+ Policy hierarchy – Child policy creation and managing behaviors.
+ Agent REST APIs – CLI for agent interface, REST API calls for control agents and retrieving agent information.
+ Feature registry - View features that are currently supported by agents, given their current version.
+ Additional support for applications- Allow-list and “sudo” support.
#### Version 2.2.0 - November 2020
The Agent Client Collector is an agent that is installed on infrastructure components. The Agent Client Collector executes commands on the machines it is installed on and sends output data to the ServiceNow instance via the MID Server. Managing Agent Client Collector on the ServiceNow instance and MID Server is part of the Agent Client Collector Framework application.
| ---
title: Agent Client Collector Framework release notes
description: Version history for the IT Operations Management Agent Client Collector
Framework integration on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Agent Client Collector Framework release notes
Version history for the IT Operations Management
Agent Client Collector Framework integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - August 2025
* New:
+ Agent Proxy and PAC File support
+ Agent registration improvements - Mid-less only
- Agent logs errors on both pre and post registration failures
- Deleting an agent will delete its registration key
- Shell agent is created during a registration failure to give visibility into failures from the instance
+ Agent can now move between instances using command line execution
+ Now supports macOS selective/auto upgrade
+ Duplicate Agent ID duplication detection and remediation [agents connected through mid server only]
* Fixed:
+ Openssl upgrade to v3.4.1
+ upgrade net-imap 0.4.9.1
+ Issues with deterministic agent ID generation
+ Check execution on Windows agent does not accurately report CPU usage
+ OS domain primary source is WMI
+ Agent does not respect glide.discovery.hostname.include\_domain property to populate "host\_name" field
+ Policy hierarchy: imported parent policies do not sync down changes to child when published
+ Policy Domain Separation: When policy gets copied from parent to child domain, credentials should not get copied down
+ Mid-less: Agent Registration: Update the logic to get the current active ipki cert issuing rather than just the latest
#### Version 4.3.1 - May 2025
* New:
+ Agent proxy support [MID-less]
+ Allow mass upgrade of agents on Linux and Windows
+ OSQuery Upgrade to v5.14.1
+ Error framework improvements
* Changed:
+ Hosts with same AgentID report error logging IP address
+ UI actions processed by MID servers are now interactive instead of standard priority
+ Delete registration record when the agent is deleted [MID-less]
* Fixed:
+ Error on Windows Service Startup causing reboot loop
+ Windows agent installer flashes command prompt a few times during installation
+ Agent creating empty folder in /tmp directory while executing osquery
+ Check commands where parameter [-p] values were replaced with REDACTED
+ Windows installer fails when the domain user is from a different domain than the installing user
#### Version 4.2.1 - February 2025
* New:
+ Support: Ubuntu 24 LTS
+ Patterns on agent: support oracle glasv2
+ Add Instance Scan to verify ACC Error Framework
* Changed: When agent registration key is invalid, log an agent issue with appropriate details
* Fixed:
+ ACC Plugins do not sync on Instances using Oracle DB
+ Unable to install agent client collector with existing local user through agent installation UI
+ The collected host data is marked as successful after encountering an IRE error
+ Added new security ACL on Agent registration key table
+ Security fixes
#### Version 4.1.1 - December 2024
* New:
+ Leverage Linux capabilities to provide access to other files [using CAP\_SETFCAP]
+ Agent error framework
* Changed:
+ As part of security vulnerable scans, the following libraries were upgraded:
- openssl
- rexml
- Go
* Fixed:
+ Agent execution will respect agent embedded path if it is set before the system path
+ ACC upgrade is deleting ServiceNow user profile directories resulting in failure to sync assets after upgrade
+ Windows installer fails to create ServiceNow user, causing ACC service to not be created
+ MacOS upgrade non-mid-based solution
+ Clean up child process on the agent
+ Windows log rotation
#### Version 4.1.0 - November 2024
* New:
+ Leverage Linux capabilities to provide access to other files [using CAP\_SETFCAP]
+ Agent error framework
* Changed:
+ As part of security vulnerable scans, the following libraries were upgraded
- openssl
- rexml
- Go
* Fixed:
+ Agent execution will respect agent an embedded path if it is set before the system path
+ macOS upgrade non-mid-based solution
+ Clean up child process on the agent
+ Windows log rotation
#### Version 4.0.0 - August 2024
* New:
+ Upgrade Ruby v3.3.2
+ Upgrade goLang crypto Library to v0.21.0
+ Upgrade Go v1.22.3
+ Introducing localDB on agent
+ Support upgrade macOS agent using pkg installer
* Changed: Set sys\_property "sn\_agent.logging.verbosity" to "info"
* Fixed:
+ macOS fixes
- Agent fails to install if the system already has a user with prefix \_servicenow
- \_servicenow user UID/GID needs to be below 500
- Agent uninstall and reinstall on a machine will generate the same agentID which uniquely identifies the agent
- Policy syncing when mid restarts
- Related list on agent record when ITOM Cloud Service plugin is activated
- Agent selective upgrade from non-install server source
- Agent policy fixes
* Unable to delete parent policy from list view
* Policy calculation creates duplicate mapping records
* Unable to deactivate policy from list view
#### Version 3.5.5 - June 2024
* New: Windows acc and ruby executables signed
* Fixed: Keepalive response time when processing more than 10k agents
#### Version 3.5.3 - May 2024
* New:
+ Support macOS Sonoma
+ Enhancements on allow-list
- Boolean flag in acc.yml to load allow-list content coming from plugins or just load the local, global one
+ Agent Cache Folder improvements
- On demand clear cache folder on agent
- Do not download plugins on agent
+ Use "Instance Scan" feature to report anomalies and customizations
+ Agent debug logging
- Enable log level on agent to debug from the instance
+ Add Agent status "Unknown" when it's been awhile since the last keepalive
- Agent Status = "Unknown" when the agent keepalive doesn't reach the instance
- Agent Status = "Disconnected" when the Mid Server goes down
* Changed:
+ Remote Code Execution via Custom Certificate Injection
- Validate the authenticity, integrity and validity of the certificate before using the certificate to verify the plugin signature
- Any custom certs now need to be part of a truststore
* Fixed:
+ Agent Protection: CPU usage was incorrectly calculated
+ Policies remain in "Ready to publish" state due to "String object would exceed maximum permitted size"
+ Policy synchronization creates customer updates
+ Proxy policy with advanced script fully recalculates every 15 minutes
+ Policy recalculation is happening every time an agent comes back up
+ Debian and Windows selective upgrade fixes
+ Log rotation archive deletion for ACC
+ Slow performance for delta-keepalives performed with 15000+ Agents
#### Version 3.4.0 - February 2024
* New:
+ Upgrade Go - 1.20.12
+ Upgrade OSQuery 5.9.1
+ Support for Pattern running on agents in terminal mode
+ Enable/Disable policy to be part of full/delta policy calculation
* Fixed:
+ Memory leaks on agent for background checks
+ Policy calculation performance improvements
+ Selective upgrade for Oracle Linux 9, Ubuntu 19/20/22.04 LTS machines
+ Host CI "discovery\_source" flips between ACC-V and ACC
+ Security fixes
#### Version 3.3.1 - November 2023
* New:
+ Agent MacOS pkg is now notarized
+ Sync configuration data from instance to agents
+ Better logging in agent logs when debug enabled
+ execution mode = execv, can now parse CI parms with spaces
* Changed:
+ Log level on instance changes from verbose to debug
+ ActiveSupport ruby gem version upgraded to 7.0.8
+ agent keepalive improvements
+ agent RPM improvements - see notes below
* Fixed:
+ acc.yml file corruption issue
+ Model number fix on Apple Silicon
+ duplicate agent issue when the hostname changes
+ Support Windows dns\_name on UTF-8
* Notes on the new rpm: the scriptlets have been refactored:
+ Account creation moved to pre-install
+ acc.yml, check-allow-list.json and acc.service marked as configuration file with noreplace
+ Efficiencies in the post-install
+ Regardless of how the agents are deployed & managed in your environment, test the agent upgrade separately before running it at scale.
#### Version 3.2.0 - August 2023
* New
+ Ruby verison upgraded to v3.2.0
+ Go version upgraded to v1.20.5
+ Performance improvements on applicaiton shell CI creation
+ Adding OS to Choice list when new Linux/macOS are discovered
+ Agent keepalive improvements
- Agent will be marked as ""Disconnected"" if the keepalive fails to get processed on time.
* Changed
+ macOS no longer required sudo configuration to collect tcp connections & running processes
+ Migrated ACC Health dashboard to the new workspace experience
+ Better logging in acc.log for missing ""api-key""
* Fixed
+ Single line install on macOS when ""System integrity protection"" was turned on
+ Host data reclassified CI as computer if the operating system edition couldn't be retrieved
+ Policy cron-based scheduling
+ Agent data collection ran incorrect check when there were multiple checks with the same order value
#### Version 3.1.1 - June 2023
* Fixed:
+ Policy with empty service filter does not get run by any agents
+ Issue with auto MID selection
* New:
+ Upgraded OSQuery to v5.7.0
+ Sensu rebase v6.8.1
+ Support for Ubuntu 22.04 LTS and Oracle Linux 9
+ Native support for ARM64 on Apple Silicon architectures only
+ Synching of config data from the instance to the agent
* Changed:
+ Execution mode set to "execv" for all out of the box check definitions.
+ Next generation Policy client generator - performance improvements
+ Changes on allow-list
+ Test check changes:
- On Check definition we can now select "Agent" instead of "CI"
- Test checks can now be cancelled.
* Fixed:
+ FQDN, DNS domain and OS domain for MacOS
+ Clean up Agent Feature Matrix
+ Agent incorrectly marked as down after successfully upgrading the Agent [Selective upgrade]
+ We no longer create empty> CI if there is error in basic inventory payload
+ Handles reclassification for CI from cmdb\_ci\_hardware class
* Removed: Support for Debian 8
#### Version 3.1.0 - May 2023
* New:
+ Upgraded OSQuery to v5.7.0
+ Sensu rebase v6.8.1
+ Support for Ubuntu 22.04 LTS and Oracle Linux 9
+ Native support for ARM64 on Apple Silicon architectures only
+ Synching of config data from the instance to the agent
* Changed:
+ Execution mode set to "execv" for all out of the box check definitions.
+ Next generation Policy client generator - performance improvements
+ Changes on allow-list
+ Test check changes:
- On Check definition we can now select "Agent" instead of "CI"
- Test checks can now be cancelled.
* Fixed:
+ FQDN, DNS domain and OS domain for MacOS
+ Clean up Agent Feature Matrix
+ Agent incorrectly marked as down after successfully upgrading the Agent [Selective upgrade]
+ We no longer create empty> CI if there is error in basic inventory payload
+ Handles reclassification for CI from cmdb\_ci\_hardware class
* Removed: Support for Debian 8
#### Version 3.0.2 - March 2023
Fixed: adding report view ACLs.
#### Version 3.0.1 - February 2023
* Fixed:
+ Agents for Cloud Native Operations - CNO use case
- Host CI will not be created
- Data collection will be disabled
#### Version 3.0.0 - November 2022
* New:
+ Upgraded OSQuery to v4.9.0
+ Agent registration support for Cloud Native Operations
+ Renewed certificate for ACC plugin syncing and installer package
+ Support for executing commands in "execv" mode
* Changed: Full payload logging in agent logs moved from "info" to "debug"
* Fixed:
+ Operating System and OS version for
- Oracle Linux (OL) server
- MacOS BigSur and above
+ Agent selective self-upgrade
- Minor version mismatch issues
- Signed plugins for Linux/Windows
* Removed: Hardcoded URL/domain name for downloading agent installers from ServiceNow installation server
#### Version 2.10.1 - August 2022
* New:
+ Supporting new OS Versions
- Windows 2022 Server
- macOS Monterey (x86)
- CentOS Stream 8 and 9
- RHEL 9
+ Windows installer improvements
- Run agent service as gMSA, LocalService and Local SYSTEM accounts
- Additional options added to commandline agent installer
* servicenow user set with "password never expires"
* DenyLogicalLogin for servicenow user
* agent installation will not automically start the service
+ Host CI Identification
- Agent will use the serial number table to uniquely identify the CI through IRE
- Ability to choose the type of required serial number [BIOS, Baseboard and others] to the computer CI serial\_number attribute via the sys property
sn\_agent.ci\_serial\_number.pref\_order
* Changed:
+ Windows Agent service now has a delayed startup
+ Publisher information updated in the agent-client-collector software
* Fixed:
+ Agent stability/performance improvements
+ Reporting of CPU cores on Linux agents
+ Agent selftest on macOS
+ check-allow-list.json set to ready only on all platforms
+ Downloading asset/plugin from the attachment no longer prevents it from getting updated using the regular store upgrade
+ Windows agent can now upgrade to custom installation path
#### Version 2.9.2 - July 2022
* Fixed:
+ Agent status shows as "up" if the agent disconnects before full keepalive payload reaches the instance
+ Exec mode field editable
+ Payload gets dropped when the agent executing a check through policy without a request ID.
#### Version 2.9.0 - May 2022
* New:
+ Support for Windows 11 Professional / Enterprise
+ Support for MacOS Big Sur
+ Support for TLS 1.3 between agents and MIDs (documentation)
+ Selective self-upgrade capabilities on Linux and Windows systems
+ Asynchronous payload import (for air-gapped networks)
* Changed:
+ Optimizations on agent keepalive payload
+ Display a warning when attempting to run a check with an inactive plugin
* Fixed:
+ Updated check requests sent to agents before ACC plugins are completely synched on MIDs
+ Auto MID selection on multi-domain instances
+ "Restart" UI action available when the agent status is down
+ Agents on systems with same hostname marked as duplicates
+ Start Date on Linux systems
+ osqueryi conflict with osqueryd
+ Update model\_number with empty value
+ One-line uninstaller on MacOS when the service is unloaded
#### Version 2.8.2 - February 2022
* New:
+ IPV6 support for
- Basic Inventory
- TCP Connections
+ Windows Agent installation no longer dependents on powershell
* Fixed:
+ Windows agent install/uninstall bug fixes
- Uninstall fails on some versions of agent
- Agent acc.yml file parsing error during installation of agent
- ServiceNow user cannot interrupt windows installation
- Uninstalling agent does not remove User or Group added during install
+ Security fixes
+ Agent support matrix shows deprecation of support for Ubuntu 16 and Ubuntu 14
#### Version 2.7.0 - December 2021
* New:
+ Change allow-list logic to better support debugging
+ Sync public certificates from the Servicenow server or other sources to prevent the lapse of public certificates on Agent Client Collectors
+ Agent logs are now in a more user readable format (syslog style)
* Fixed:
+ Agent downloads page, one-line installer command can be copied on Safari
+ One-line installer supports upgrade macOS agents
+ One-line installer overrides MID information provided during upgrade
+ Security updates for Linux OSes (check-allow list file mode)
+ Agent reconnect when Auto MID selection is enabled
+ Support for system-installed osquery via path priority
+ Invalid serial number causing issues with Host CI creation
+ Workaround on gateway retrieval without osquery
* Changed:
+ CI Name coming from computername vs. DNS hostname on Windows, now using the following properties:
- glide.discovery.hostname.wmi\_trusted
- glide.discovery.hostname.case
#### Version 2.6.2 - November 2021
New: Agent Downloads Page – single-line installer command can be generated using an API KEY from list.
#### Version 2.6.0 - September 2021
* New:
+ Agent Downloads Page – Option to copy single-line installer command
+ Automatic MID selection - Support capabilities from extending applications
+ Enable Check APIs – Ability to run existing flows using REST/CLI
#### Version 2.5.0 - July 2021
* New:
+ OS Support – macOS Catalina
+ OS Support – Amazon Linux 2 and Oracle Linux
+ CPU threshold for proxy agent increase
+ Policy Management Improvements (inherits the parent attributes)
+ Performance improvements on collecting host data Agent Self Check
#### Version 2.4.1 - May 2021
* New:
+ Changes to automatic MID selection
+ Support for Windows 10 (20H2)
+ Improved Policy Management
+ Download dashboard
+ Simplified log collection
#### Version 2.3.01 - March 2021
* New:
+ Policy hierarchy – Child policy creation and managing behaviors.
+ Agent REST APIs – CLI for agent interface, REST API calls for control agents and retrieving agent information.
+ Feature registry - View features that are currently supported by agents, given their current version.
+ Additional support for applications- Allow-list and “sudo” support.
#### Version 2.2.0 - November 2020
The Agent Client Collector is an agent that is installed on infrastructure components. The Agent Client Collector executes commands on the machines it is installed on and sends output data to the ServiceNow instance via the MID Server. Managing Agent Client Collector on the ServiceNow instance and MID Server is part of the Agent Client Collector Framework application.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-log-analytics.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-log-analytics.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-acc-log-analytics.html | Agent Client Collector Log Analytics release notes | Version history for the Agent Client Collector Log Analytics application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-log-analytics.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-log-analytics.html"><body id="store-rn-itom-acc-log-analytics"><main role="main"><article role="article" class="dita" id="store-rn-itom-acc-log-analytics" aria-labelledby="title_store-rn-itom-acc-log-analytics">
<h1 class="title topictitle1" id="title_store-rn-itom-acc-log-analytics"><span class="ph">Agent Client Collector</span> Log Analytics release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Agent Client Collector</span> Log Analytics application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-acc-log-analytics__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d33533e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.8.10 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-log-analytics__ul_wzt_qrf_bgc">
<li class="li">PRB1847482 ACC-L: Multiline not working with current Filebeat config.</li>
<li class="li">PRB1839552 Grab windows logs not functioning as expected.</li>
</ul></li>
<li class="li">Note: This version certified on Zurich family version.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.8.9 - March 2025</dt>
<dd class="dd" id="store-rn-itom-acc-log-analytics__latest-store-rn-itom-acc-log-analytics">
<ul class="ul" id="store-rn-itom-acc-log-analytics__ul_inc_gm5_bfc">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-log-analytics__ul_knp_hm5_bfc">
<li class="li">PRB1847482 - ACC-L: Multiline not working with current Filebeat config.</li>
<li class="li">PRB1839552 - Grab windows logs not functioning as expected.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.8.7 - January 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Security improvements</li>
<li class="li">Bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.8.6 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Security improvements</li>
<li class="li">Bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.8.3 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Updated supported versions of dependencies to the latest stable version for all underlying technologies</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">.yml tab-formatting issue</li>
<li class="li">Other minor bug fixes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.6.4 - May 2024</dt>
<dd class="dd">Problem and security fixes.</dd>
<dt class="dt dlterm">Version 3.6.2 - February 2024</dt>
<dd class="dd">Added support for the Washington DC release.</dd>
<dt class="dt dlterm">Version 3.6.1 - January 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New Features:<ul class="ul">
<li class="li">Changed log path configuration with added support for the environment variables on both Linux and Windows</li>
<li class="li">Introduced a new out-of-the-box policy for Oracle WebLogic, compatible with both Windows and Linux.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.5.0 - June 2023</dt>
<dd class="dd">
<p class="p">No significant updates.</p>
</dd>
<dt class="dt dlterm">Version 3.4.0 - May 2023</dt>
<dd class="dd">
<p class="p">No significant updates.</p>
</dd>
<dt class="dt dlterm">Version 3.3.10 - November 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-log-analytics__ul_e1d_z3h_hvb">
<li class="li">New: A guided setup that assists you with planning the rollout of the Agent Client Collector and performing the basic configuration to go live.</li>
<li class="li">Bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.2.2 - October 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Guided Setup available. We encourage you to use our new guided setup which walks you through the ACC-L configuration steps.</li>
<li class="li">Dynamic support for Filebeat parameters using ACC-L.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Multiline configuration issue.</li>
<li class="li">Stream MSSQL ERRORLOG with ACC-L streaming wrong UTF.</li>
<li class="li">Security fixes.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.2.0 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-log-analytics__ul_vym_lzy_g5b">
<li class="li">New: Dynamic support for Filebeat parameters using the ACC-L</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-log-analytics__ul_xym_lzy_g5b">
<li class="li">Multiline configuration issue</li>
<li class="li">Stream MSSQL ERRORLOG with ACC-L streaming wrong UTF</li>
<li class="li">Security fixes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.0 - December 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-log-analytics__ul_irp_dnb_wrb">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-log-analytics__ul_pfx_2nb_wrb">
<li class="li">Support log collection of applications installed on Windows</li>
<li class="li">Support log extraction for Windows event logs with Winlogbeat</li>
<li class="li">ACC Log Analytics setup: One-click setup of ACC data inputs and ACC extensions from MID Server form</li>
<li class="li">Duplicate preprocessor and mapping scripts for ACC data inputs</li>
</ul></li>
<li class="li">Fixed: Navigate to Log Policies from menu or ACC data input</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - September 2021</dt>
<dd class="dd">The ITOM Agent Client Collector Log Analytics (ACC-L) solution seamlessly integrates Health Log Analytics (HLA) with Agent Client Collector (ACC) and accelerates time to value for ITOM Health customers. Once installed
together with Agent Client Colector Monitoring (ACC-M), it acts as as the Unified AIOps Agent - a single agent that collects metrics, events and logs.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-log-analytics.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-log-analytics.html\"><body id=\"store-rn-itom-acc-log-analytics\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-acc-log-analytics\" aria-labelledby=\"title_store-rn-itom-acc-log-analytics\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-acc-log-analytics\"><span class=\"ph\">Agent Client Collector</span> Log Analytics release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Agent Client Collector</span> Log Analytics application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-acc-log-analytics__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d33533e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.8.10 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-log-analytics__ul_wzt_qrf_bgc\">\n <li class=\"li\">PRB1847482 ACC-L: Multiline not working with current Filebeat config.</li>\n <li class=\"li\">PRB1839552 Grab windows logs not functioning as expected.</li>\n </ul></li>\n <li class=\"li\">Note: This version certified on Zurich family version.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.8.9 - March 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-acc-log-analytics__latest-store-rn-itom-acc-log-analytics\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-log-analytics__ul_inc_gm5_bfc\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-log-analytics__ul_knp_hm5_bfc\">\n <li class=\"li\">PRB1847482 - ACC-L: Multiline not working with current Filebeat config.</li>\n <li class=\"li\">PRB1839552 - Grab windows logs not functioning as expected.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.8.7 - January 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Security improvements</li>\n <li class=\"li\">Bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.8.6 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Security improvements</li>\n <li class=\"li\">Bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.8.3 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Updated supported versions of dependencies to the latest stable version for all underlying technologies</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">.yml tab-formatting issue</li>\n <li class=\"li\">Other minor bug fixes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.6.4 - May 2024</dt>\n <dd class=\"dd\">Problem and security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.6.2 - February 2024</dt>\n <dd class=\"dd\">Added support for the Washington DC release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.6.1 - January 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New Features:<ul class=\"ul\">\n <li class=\"li\">Changed log path configuration with added support for the environment variables on both Linux and Windows</li>\n <li class=\"li\">Introduced a new out-of-the-box policy for Oracle WebLogic, compatible with both Windows and Linux.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.5.0 - June 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">No significant updates.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.4.0 - May 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">No significant updates.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.10 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-log-analytics__ul_e1d_z3h_hvb\">\n <li class=\"li\">New: A guided setup that assists you with planning the rollout of the Agent Client Collector and performing the basic configuration to go live.</li>\n <li class=\"li\">Bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.2 - October 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Guided Setup available. We encourage you to use our new guided setup which walks you through the ACC-L configuration steps.</li>\n <li class=\"li\">Dynamic support for Filebeat parameters using ACC-L.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Multiline configuration issue.</li>\n <li class=\"li\">Stream MSSQL ERRORLOG with ACC-L streaming wrong UTF.</li>\n <li class=\"li\">Security fixes.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-log-analytics__ul_vym_lzy_g5b\">\n <li class=\"li\">New: Dynamic support for Filebeat parameters using the ACC-L</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-log-analytics__ul_xym_lzy_g5b\">\n <li class=\"li\">Multiline configuration issue</li>\n <li class=\"li\">Stream MSSQL ERRORLOG with ACC-L streaming wrong UTF</li>\n <li class=\"li\">Security fixes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - December 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-log-analytics__ul_irp_dnb_wrb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-log-analytics__ul_pfx_2nb_wrb\">\n <li class=\"li\">Support log collection of applications installed on Windows</li>\n <li class=\"li\">Support log extraction for Windows event logs with Winlogbeat</li>\n <li class=\"li\">ACC Log Analytics setup: One-click setup of ACC data inputs and ACC extensions from MID Server form</li>\n <li class=\"li\">Duplicate preprocessor and mapping scripts for ACC data inputs</li>\n </ul></li>\n <li class=\"li\">Fixed: Navigate to Log Policies from menu or ACC data input</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - September 2021</dt>\n <dd class=\"dd\">The ITOM Agent Client Collector Log Analytics (ACC-L) solution seamlessly integrates Health Log Analytics (HLA) with Agent Client Collector (ACC) and accelerates time to value for ITOM Health customers. Once installed\n together with Agent Client Colector Monitoring (ACC-M), it acts as as the Unified AIOps Agent - a single agent that collects metrics, events and logs.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Agent Client Collector Log Analytics release notes
Version history for the Agent Client Collector Log Analytics application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.8.10 - August 2025
* Fixed:
+ PRB1847482 ACC-L: Multiline not working with current Filebeat config.
+ PRB1839552 Grab windows logs not functioning as expected.
* Note: This version certified on Zurich family version.
#### Version 3.8.9 - March 2025
* Fixed:
+ PRB1847482 - ACC-L: Multiline not working with current Filebeat config.
+ PRB1839552 - Grab windows logs not functioning as expected.
#### Version 3.8.7 - January 2025
* Security improvements
* Bug fixes
#### Version 3.8.6 - November 2024
* Security improvements
* Bug fixes
#### Version 3.8.3 - August 2024
* Changed: Updated supported versions of dependencies to the latest stable version for all underlying technologies
* Fixed:
+ .yml tab-formatting issue
+ Other minor bug fixes
#### Version 3.6.4 - May 2024
Problem and security fixes.
#### Version 3.6.2 - February 2024
Added support for the Washington DC release.
#### Version 3.6.1 - January 2024
* New Features:
+ Changed log path configuration with added support for the environment variables on both Linux and Windows
+ Introduced a new out-of-the-box policy for Oracle WebLogic, compatible with both Windows and Linux.
#### Version 3.5.0 - June 2023
No significant updates.
#### Version 3.4.0 - May 2023
No significant updates.
#### Version 3.3.10 - November 2022
* New: A guided setup that assists you with planning the rollout of the Agent Client Collector and performing the basic configuration to go live.
* Bug fixes
#### Version 3.2.2 - October 2022
* New:
+ Guided Setup available. We encourage you to use our new guided setup which walks you through the ACC-L configuration steps.
+ Dynamic support for Filebeat parameters using ACC-L.
* Fixed:
+ Multiline configuration issue.
+ Stream MSSQL ERRORLOG with ACC-L streaming wrong UTF.
+ Security fixes.
#### Version 3.2.0 - August 2022
* New: Dynamic support for Filebeat parameters using the ACC-L
* Fixed:
+ Multiline configuration issue
+ Stream MSSQL ERRORLOG with ACC-L streaming wrong UTF
+ Security fixes
#### Version 3.1.0 - December 2021
* New:
+ Support log collection of applications installed on Windows
+ Support log extraction for Windows event logs with Winlogbeat
+ ACC Log Analytics setup: One-click setup of ACC data inputs and ACC extensions from MID Server form
+ Duplicate preprocessor and mapping scripts for ACC data inputs
* Fixed: Navigate to Log Policies from menu or ACC data input
#### Version 3.0.0 - September 2021
The ITOM Agent Client Collector Log Analytics (ACC-L) solution seamlessly integrates Health Log Analytics (HLA) with Agent Client Collector (ACC) and accelerates time to value for ITOM Health customers. Once installed
together with Agent Client Colector Monitoring (ACC-M), it acts as as the Unified AIOps Agent - a single agent that collects metrics, events and logs.
| ---
title: Agent Client Collector Log Analytics release notes
description: Version history for the Agent Client Collector Log Analytics application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Agent Client Collector Log Analytics release notes
Version history for the Agent Client Collector Log Analytics application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.8.10 - August 2025
* Fixed:
+ PRB1847482 ACC-L: Multiline not working with current Filebeat config.
+ PRB1839552 Grab windows logs not functioning as expected.
* Note: This version certified on Zurich family version.
#### Version 3.8.9 - March 2025
* Fixed:
+ PRB1847482 - ACC-L: Multiline not working with current Filebeat config.
+ PRB1839552 - Grab windows logs not functioning as expected.
#### Version 3.8.7 - January 2025
* Security improvements
* Bug fixes
#### Version 3.8.6 - November 2024
* Security improvements
* Bug fixes
#### Version 3.8.3 - August 2024
* Changed: Updated supported versions of dependencies to the latest stable version for all underlying technologies
* Fixed:
+ .yml tab-formatting issue
+ Other minor bug fixes
#### Version 3.6.4 - May 2024
Problem and security fixes.
#### Version 3.6.2 - February 2024
Added support for the Washington DC release.
#### Version 3.6.1 - January 2024
* New Features:
+ Changed log path configuration with added support for the environment variables on both Linux and Windows
+ Introduced a new out-of-the-box policy for Oracle WebLogic, compatible with both Windows and Linux.
#### Version 3.5.0 - June 2023
No significant updates.
#### Version 3.4.0 - May 2023
No significant updates.
#### Version 3.3.10 - November 2022
* New: A guided setup that assists you with planning the rollout of the Agent Client Collector and performing the basic configuration to go live.
* Bug fixes
#### Version 3.2.2 - October 2022
* New:
+ Guided Setup available. We encourage you to use our new guided setup which walks you through the ACC-L configuration steps.
+ Dynamic support for Filebeat parameters using ACC-L.
* Fixed:
+ Multiline configuration issue.
+ Stream MSSQL ERRORLOG with ACC-L streaming wrong UTF.
+ Security fixes.
#### Version 3.2.0 - August 2022
* New: Dynamic support for Filebeat parameters using the ACC-L
* Fixed:
+ Multiline configuration issue
+ Stream MSSQL ERRORLOG with ACC-L streaming wrong UTF
+ Security fixes
#### Version 3.1.0 - December 2021
* New:
+ Support log collection of applications installed on Windows
+ Support log extraction for Windows event logs with Winlogbeat
+ ACC Log Analytics setup: One-click setup of ACC data inputs and ACC extensions from MID Server form
+ Duplicate preprocessor and mapping scripts for ACC data inputs
* Fixed: Navigate to Log Policies from menu or ACC data input
#### Version 3.0.0 - September 2021
The ITOM Agent Client Collector Log Analytics (ACC-L) solution seamlessly integrates Health Log Analytics (HLA) with Agent Client Collector (ACC) and accelerates time to value for ITOM Health customers. Once installed
together with Agent Client Colector Monitoring (ACC-M), it acts as as the Unified AIOps Agent - a single agent that collects metrics, events and logs.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-monitoring.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-monitoring.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-acc-monitoring.html | Agent Client Collector Monitoring release notes | Version history for the IT Operations Management Agent Client Collector Monitoring integration on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-monitoring.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-monitoring.html"><body id="store-rn-itom-acc-monitoring"><main role="main"><article role="article" class="dita" id="store-rn-itom-acc-monitoring" aria-labelledby="title_store-rn-itom-acc-monitoring">
<h1 class="title topictitle1" id="title_store-rn-itom-acc-monitoring"><span class="ph">Agent Client Collector</span> Monitoring release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IT Operations Management</span>
<span class="ph">Agent Client Collector</span> Monitoring integration on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-acc-monitoring__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d161135e66" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.13.0 - February 2025</dt>
<dd class="dd" id="store-rn-itom-acc-monitoring__latest-store-itom-acc-monitoring">
<ul class="ul">
<li class="li">New: Directory Monitoring Checks</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Improved Windows Events Logs check to support suppress events for non-existing log files</li>
<li class="li">Improved Windows service check to support suppressing events for non-existing services</li>
<li class="li">Improved Linux process check to support suppressing events for non-existing processes</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Skip The VMs without regions such as West US or East US during the metric collection using Azure Policy</li>
<li class="li">Improved to "Monitoring ACC agents connected to the MID" similar to "Monitoring Agent Status - Deprecated" metric</li>
<li class="li">AgentClientCollectorMidMonitor Health Monitor Script not binding to the Mid Server CI</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.12.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-monitoring__ul_uzv_y4j_fdc">
<li class="li">Added a new check definition for Network Ping (network-check-port)</li>
<li class="li">Improved Windows Event Logs checks <ul class="ul" id="store-rn-itom-acc-monitoring__ul_j1w_y4j_fdc">
<li class="li">Renamed the existing check os.windows.check-event-log to os.windows.check-event-log-count</li>
<li class="li">Added new check for detailed event information - os.windows.check-windows-event-log-details</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.11.4 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-monitoring__ul_a3p_d2l_dcc">
<li class="li">Monitor metric parser not parsing the disk_usage total metrics correctly.</li>
<li class="li">os.linux.check-system-disk-usage reports issues on ignored mounts.</li>
<li class="li">MonitorCloudMetricsParser script include logging is not reporting enough detailed information to be useful for troubleshooting.</li>
<li class="li">Featured metrics graph not coming in Service Operations Workspace Metrics tab for the new Azure Policies (Azure Load Balancer, Azure Gateway, Azure Redis).</li>
<li class="li">Modified locale for the reboot count metric check to make it work for other languages.</li>
<li class="li">Use URL encoding while encoding url param in util.metrics-http instead of base64 encoding.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.11.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Linux OS Events - Extended policy <ul class="ul">
<li class="li">check-kernel-parameter</li>
<li class="li">check-network-interface</li>
<li class="li">check-system-login-user</li>
<li class="li">check-repo-list</li>
<li class="li">check-system-file-update</li>
<li class="li">check-system-fileHashcodeUpdate</li>
</ul>
</li>
<li class="li">Windows OS Events - Extended policy:<ul class="ul">
<li class="li">check-env-variables</li>
<li class="li">check-system-patch</li>
<li class="li">check-modules</li>
<li class="li">check-user-account</li>
<li class="li">check-file-update</li>
<li class="li">check-file-hashcode-update</li>
</ul>
</li>
</ul>
</li>
<li class="li">Updated:<ul class="ul">
<li class="li">Linux OS Metrics policy <ul class="ul">
<li class="li">metrics-logged-users</li>
</ul>
</li>
<li class="li">Windows OS Events policy <ul class="ul">
<li class="li">check-disk-name</li>
<li class="li">check-windows-service</li>
</ul>
</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Azure policy "Azure VM metrics" generates a resource file that also contains the "Virtual Machine Scale Sets" CI</li>
<li class="li">Network ping (util.check-ping) check fails in ACC Agent 3.4.0 due to latest Sensu changes.</li>
<li class="li">Permission issue of Azure cosmos DB with Linux Centos agent.</li>
<li class="li">Update MonitorMetricParser to do the logging only in debug mode.</li>
<li class="li">Fixing incorrect unit for disk.iotime of Linux Metrics policy.</li>
<li class="li">Azure check definition should have config file param in the command prefix.</li>
</ul>
</li>
<li class="li">Removed: Removed all beta checks (PRB1751955)</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.10.4 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">High performance Azure metric policies utilizing Azure batch API and multiple CIs per check instance</li>
<li class="li">SNMP v3 support in SNMP policies</li>
<li class="li">Updated MongoDB checks - added more metrics</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">os.linux.check-system-cpu check is generating warning events even after -w flag has been deactivated.</li>
<li class="li">Performance improvement of Monitor Metric Parser to handle bigger response payload</li>
<li class="li">Updating the curl version to latest 8.6.0 to avoid security vulnerability</li>
<li class="li">The resource file loaded as empty in second try</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.8.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">For Utah Patch 4 and higher, monitoring dashboards are now part of the AIOps Dashboards app in Service Operations Workspace (need to install this app if you don't have it).</li>
<li class="li">For Vancouver users, monitoring dashboards contain new filters - a global time range filter, CI filter.</li>
<li class="li">For Vancouver users, dynamic aggregation of data is enabled in all monitoring dashboards, thus aggregation period is set according to the time range. For examples: <ul class="ul">
<li class="li">Time range < 4 hours: minute aggregation.</li>
<li class="li">Time range 4 hours - 3 days: hourly aggregation.</li>
<li class="li">Time range > 3 days: daily aggregation</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Metric Parser script include is not handling all error conditions and is creating false metric types.</li>
<li class="li">Performance issues with ACC self-monitoring.</li>
<li class="li">SOW-Metric view configuration for cmdb_ci_service_discovered must be removed</li>
<li class="li">Self-Healing Events policy implementation should be improved for better performance</li>
<li class="li">ACC-M: "os.windows.check-system-process" check alerts with the error: Found 0 matching running processes named 'explorer' on on Windows Server, when you would not expect Explorer to
be running.</li>
<li class="li">CC winchecks executable not processing "metric-windows-network" results properly in some cases.</li>
<li class="li">"Metrics by selected CI Filter" is not working for HTTP policy.</li>
<li class="li">vSphere's hostname check param either should not be mandatory or should be filled with a default value if making it mandatory.</li>
<li class="li">[Policy HTTP Entry Points Metrics] - Test check shows response code : 1.</li>
<li class="li">Duration for Memory Distribution in Linux Dashboard should be 6 hours not 6 days</li>
</ul></li>
<li class="li">Known Issues:<ul class="ul">
<li class="li">ACC-M Dashboard Filters are not working as expected when upgraded from Tokyo/Utah to Vancouver. <ul class="ul">
<li class="li">Workaround: We should run the Repair for ACC-Monitoring plugin from plugins page. If repair does not work, we should run the fix script manually.</li>
<li class="li">KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB143804</li>
</ul></li>
<li class="li">When a user selects a single CI in the filter, they don't see CI name + metric name in the chart, only CI type (will be fixed soon). For more than one CI in the filter, it works as
expected. For Vancouver users, Metricbase version has to be 1.19.0.10 or above. Please raise a ticket at Now Support for an upgrade.</li>
<li class="li">After any family upgrade (Tokyo->Utah->Vancouver), its recommended to repair the ACC-M plugin.</li>
<li class="li">On Tokyo and Utah there are no menu links to monitoring dashboards. Users can access the monitoring dashboards only via Platform Analytics Workspace.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.7.1 - June 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed: <ul class="ul" id="store-rn-itom-acc-monitoring__ul_vjg_xl4_4xb">
<li class="li">Added Service Operations Workspace Metric Explorer as a dependency to ACC-M, so no need to install it separately</li>
<li class="li">Host CPU usage is high for URL monitoring checks</li>
</ul></li>
<li class="li">New:<ul class="ul">
<li class="li">PA Technology Dashboards for GCP checks</li>
<li class="li">PA Technology Dashboards for VMware vSphere checks</li>
<li class="li">Network ping check</li>
<li class="li">Windows Event Log check</li>
</ul></li>
<li class="li">Changed: UpdatedHTTP Entry Points Metricspolicy to use Golang script to improve the performance of collecting metrics. It will deprecate existing util.metrics-http-curl and add new check
util.metrics-http with updated scripts.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.7.0 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">PA Technology Dashboards for GCP checks</li>
<li class="li">PA Technology Dashboards for VMware vSphere checks</li>
<li class="li">Network ping check</li>
<li class="li">Windows Event Log check</li>
</ul></li>
<li class="li">Changed: Updated HTTP Entry Points Metrics policy to use Golang script to improve the performance of collecting metrics. It will deprecate existing util.metrics-http-curl and add new check
util.metrics-http with updated scripts.</li>
<li class="li">Fixed: Host CPU usage is high for URL monitoring checks</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.6.0 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">GCP Monitoring checks</li>
<li class="li">Monitoring Technology Dashboards <ul class="ul">
<li class="li">HTTP Monitoring dashboards</li>
<li class="li">Azure Monitoring dashboards</li>
<li class="li">AWS Monitoring dashboards</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Changed Event status threshold to 5 for all checks</li>
<li class="li">Apache metrics policy is updated to Apache on Windows and Apache on Linux policies</li>
</ul></li>
<li class="li">Note: Install SOW ITOM Apps 21.6.2 to view metrics in SOW.</li>
<li class="li">Known Issues: Test Check is not working for the new policies of Apache on Linux and Apache on Windows (Technical limitation).</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.5.0 - November 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-monitoring__ul_zdp_x3h_hvb">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-monitoring__ul_a2p_x3h_hvb">
<li class="li">MS Exchange Metric and event checks</li>
<li class="li">Linux metric check - Added network metrics</li>
<li class="li">PA Technology Dashboards for Windows Linux</li>
<li class="li">Localization on-boarding changes</li>
<li class="li">Proxy Agent Cluster (ACC-F scope but related to monitoring) - A proxy policy now can run on multiple agents (with load balancing) to meet any scale or performance requirement</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-acc-monitoring__ul_b2p_x3h_hvb">
<li class="li">Updated "Event status change threshold" for HTTP checks</li>
<li class="li">Renamed Kubernetes policy</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.4.1 - October 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed: vSphere metrics policy causes vSphere environment to lock up with 503 errors</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.4.0 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-monitoring__ul_swp_2dj_w5b">
<li class="li">Known issues:<ul class="ul" id="store-rn-itom-acc-monitoring__ul_twp_2dj_w5b">
<li class="li">For Tokyo users, HTTP metrics policy/util.metrics-http-curl check fails on a linux proxy agent (Error message: Check failed to run. Response code: 3). Please refer to <a class="xref true-external" href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1158643" target="_blank">KB1158643</a> for more information.</li>
<li class="li">vSphere metrics policy causes vSphere environment to lock up with 503 errors. Please refer to <a class="xref true-external" href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1168789" target="_blank">KB1168789</a> for a more information.</li>
</ul></li>
<li class="li">New Features:<ul class="ul" id="store-rn-itom-acc-monitoring__ul_uwp_2dj_w5b">
<li class="li">VMWare vSphere metric checks (Datacenter, datastore, ESX, VM)</li>
<li class="li">HAProxy metric and event checks</li>
<li class="li">GlassFish metric and event checks</li>
<li class="li">Apache Kafka metric and event checks</li>
<li class="li">Varnish metric and event checks</li>
<li class="li">MSSQL check - Query support</li>
<li class="li">New check for HTTP response code</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.3.0 - May 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-monitoring__ul_svk_dhg_jtb">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-monitoring__ul_dgp_lhg_jtb">
<li class="li">Active Directory metric and event checks</li>
<li class="li">MongoDB metric and event checks</li>
<li class="li">Nginx metric and event checks</li>
<li class="li">RabbitMQ metric and event checks</li>
<li class="li">Cassandra metric and event checks</li>
<li class="li">Azure databases metric checks (MySQL/Postgres/Cosmos)</li>
<li class="li">Linux check definition for uptime</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-monitoring__ul_egp_lhg_jtb">
<li class="li">ACC abort connection as MySQL check execution finished</li>
<li class="li">Provide a regex or wild card option for "ignore_mnt" check parameter</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.2.0 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-monitoring__ul_apc_511_jsb">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-monitoring__ul_m3s_w11_jsb">
<li class="li">Azure blob storage metric checks</li>
<li class="li">AWS ECS metric checks</li>
<li class="li">PosgreSQL metrics/event checks</li>
<li class="li">AWS DynamoDB metric checks</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-monitoring__ul_vmy_x11_jsb">
<li class="li">ACC-M monitoring setup in bulk/ single setup - when distributed cluster is deleted, the setup does not create a new distributed cluster and does not invoke an alarm about it.</li>
<li class="li">A check execution on an entry point CI does not select the correct CI. Agent Max Checks Self Health monitor doesn't differentiate the standard case from the proxy case.</li>
<li class="li">Agent Health Dashboard - define color per field value (status/host collection, etc).</li>
<li class="li">Removing ACC-M check instance within policy through slush-bucket removes more check instances than it should.</li>
<li class="li">PostgreSQL: Proper Message should be displayed when the invalid input value is given for the Test check.</li>
<li class="li">os.windows.pgsql.metric-active-connections check instance is mispelled in Windows-PostgreSQL-Metrics, and was also changed in Description.</li>
<li class="li">Unable to do the test check for Postgresql events and metrics of Linux OS. Getting message as "Timed out " with retry and cancel option.</li>
<li class="li">AWS EC2 Events Fixes</li>
<li class="li">Test check is duplicated for all the resources of os.windows.pgsql.metric-statsdb check instance- 153 records are shown (actual count is 51).</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.0 - December 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-monitoring__ul_gqb_vmb_wrb">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-monitoring__ul_e1v_vmb_wrb">
<li class="li">Bulk MID enablement - Setup ACC-M for multiple MID servers</li>
<li class="li">New UI action on monitoring alert to redirect you to the associated policy/check Instance</li>
<li class="li">AWS metric checks for: EC2, EBS, S3, RDS, EKS</li>
<li class="li">Azure metric checks for: Azure VM, AKS</li>
<li class="li">Custom check template</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-monitoring__ul_yqd_y5j_wqb">
<li class="li">New: API/CLI for checks operations (in addition to existing agents/policies APIs)</li>
<li class="li">Fixed: New agent goes to silent mode immediately after discovery with breached threshold 0%</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.5.1 - July 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-monitoring__ul_zcz_xzn_v4b">
<li class="li">New: <ul class="ul" id="store-rn-itom-acc-monitoring__ul_jss_fwf_hqb">
<li class="li">Metric Explorer for Operator Workspace is now part of ACC-M <ul class="ul" id="store-rn-itom-acc-monitoring__ul_vc1_hwf_hqb">
<li class="li">Drill down on metrics, focusing on a specific time range</li>
<li class="li">Include ad-hoc metrics in charts</li>
<li class="li">Create custom charts</li>
<li class="li">Compare and correlate different host, applications and service metrics</li>
<li class="li">View alerts on chart timeline</li>
<li class="li">Explore metrics for CIs without the alert context</li>
</ul></li>
<li class="li">Child policies can now continuously inherit changes in parent policy attributes</li>
<li class="li">Improved ACC setup that reflects the real setup status</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.4.0 - May 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-monitoring__ul_syh_2wf_hqb">
<li class="li">New: <ul class="ul" id="store-rn-itom-acc-monitoring__ul_tyh_2wf_hqb">
<li class="li">Schedule policies to run in specific time windows using cron expressions</li>
<li class="li">Location info on metrics that were monitored by multiple agents</li>
<li class="li">Grab agent config file from the instance</li>
<li class="li">Automatic MID selection updates</li>
<li class="li">Simplified MID setup</li>
<li class="li">Updated OS checks for metrics and events</li>
<li class="li">Kubernetes checks</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.3.0 - March 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-monitoring__ul_spt_mf3_ppb">
<li class="li">New: <ul class="ul" id="store-rn-itom-acc-monitoring__ul_tpt_mf3_ppb">
<li class="li">Updated Policy Filter – Assign policies to sub-groups of CIs using CMDB groups (e.g. my Oracle servers that run on Windows)</li>
<li class="li">Policy hierarchy – Create child policies that inherit parent attributes but can override specific attributes (e.g. set different CPU alert threshold for my production Linux
servers)</li>
<li class="li">API/CLI-based Actions – Performing actions using a script, from CLI or from custom portal, not via ServiceNow UI</li>
<li class="li">Log Monitoring Check for Windows – Find patterns in a logfile (similar to the previously released Linux log monitoring check</li>
<li class="li">Auto close alerts when check/policy was disabled – If checks/policies were disabled, open alerts are not relevant anymore and need to be closed</li>
<li class="li">Notify when credentials are required in policy – Let the user know when credentials are mandatory</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.0 - November 2020</dt>
<dd class="dd">The <span class="ph">ITOM</span> Monitoring solution provides the ability to monitor customer CIs using the <span class="ph">Agent Client Collector</span>. This application comes with pre-defined monitoring checks and policies that are applied on the agent. The solution is extendable; the user can define new
checks and monitoring policies.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-monitoring.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-monitoring.html\"><body id=\"store-rn-itom-acc-monitoring\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-acc-monitoring\" aria-labelledby=\"title_store-rn-itom-acc-monitoring\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-acc-monitoring\"><span class=\"ph\">Agent Client Collector</span> Monitoring release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span>\n <span class=\"ph\">Agent Client Collector</span> Monitoring integration on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-acc-monitoring__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d161135e66\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.13.0 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-acc-monitoring__latest-store-itom-acc-monitoring\">\n <ul class=\"ul\">\n <li class=\"li\">New: Directory Monitoring Checks</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Improved Windows Events Logs check to support suppress events for non-existing log files</li>\n <li class=\"li\">Improved Windows service check to support suppressing events for non-existing services</li>\n <li class=\"li\">Improved Linux process check to support suppressing events for non-existing processes</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Skip The VMs without regions such as West US or East US during the metric collection using Azure Policy</li>\n <li class=\"li\">Improved to "Monitoring ACC agents connected to the MID" similar to "Monitoring Agent Status - Deprecated" metric</li>\n <li class=\"li\">AgentClientCollectorMidMonitor Health Monitor Script not binding to the Mid Server CI</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.12.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_uzv_y4j_fdc\">\n <li class=\"li\">Added a new check definition for Network Ping (network-check-port)</li>\n <li class=\"li\">Improved Windows Event Logs checks <ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_j1w_y4j_fdc\">\n <li class=\"li\">Renamed the existing check os.windows.check-event-log to os.windows.check-event-log-count</li>\n <li class=\"li\">Added new check for detailed event information - os.windows.check-windows-event-log-details</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.11.4 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_a3p_d2l_dcc\">\n <li class=\"li\">Monitor metric parser not parsing the disk_usage total metrics correctly.</li>\n <li class=\"li\">os.linux.check-system-disk-usage reports issues on ignored mounts.</li>\n <li class=\"li\">MonitorCloudMetricsParser script include logging is not reporting enough detailed information to be useful for troubleshooting.</li>\n <li class=\"li\">Featured metrics graph not coming in Service Operations Workspace Metrics tab for the new Azure Policies (Azure Load Balancer, Azure Gateway, Azure Redis).</li>\n <li class=\"li\">Modified locale for the reboot count metric check to make it work for other languages.</li>\n <li class=\"li\">Use URL encoding while encoding url param in util.metrics-http instead of base64 encoding.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.11.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Linux OS Events - Extended policy <ul class=\"ul\">\n <li class=\"li\">check-kernel-parameter</li>\n <li class=\"li\">check-network-interface</li>\n <li class=\"li\">check-system-login-user</li>\n <li class=\"li\">check-repo-list</li>\n <li class=\"li\">check-system-file-update</li>\n <li class=\"li\">check-system-fileHashcodeUpdate</li>\n </ul>\n </li>\n <li class=\"li\">Windows OS Events - Extended policy:<ul class=\"ul\">\n <li class=\"li\">check-env-variables</li>\n <li class=\"li\">check-system-patch</li>\n <li class=\"li\">check-modules</li>\n <li class=\"li\">check-user-account</li>\n <li class=\"li\">check-file-update</li>\n <li class=\"li\">check-file-hashcode-update</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Updated:<ul class=\"ul\">\n <li class=\"li\">Linux OS Metrics policy <ul class=\"ul\">\n <li class=\"li\">metrics-logged-users</li>\n </ul>\n </li>\n <li class=\"li\">Windows OS Events policy <ul class=\"ul\">\n <li class=\"li\">check-disk-name</li>\n <li class=\"li\">check-windows-service</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Azure policy "Azure VM metrics" generates a resource file that also contains the "Virtual Machine Scale Sets" CI</li>\n <li class=\"li\">Network ping (util.check-ping) check fails in ACC Agent 3.4.0 due to latest Sensu changes.</li>\n <li class=\"li\">Permission issue of Azure cosmos DB with Linux Centos agent.</li>\n <li class=\"li\">Update MonitorMetricParser to do the logging only in debug mode.</li>\n <li class=\"li\">Fixing incorrect unit for disk.iotime of Linux Metrics policy.</li>\n <li class=\"li\">Azure check definition should have config file param in the command prefix.</li>\n </ul>\n </li>\n <li class=\"li\">Removed: Removed all beta checks (PRB1751955)</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.10.4 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">High performance Azure metric policies utilizing Azure batch API and multiple CIs per check instance</li>\n <li class=\"li\">SNMP v3 support in SNMP policies</li>\n <li class=\"li\">Updated MongoDB checks - added more metrics</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">os.linux.check-system-cpu check is generating warning events even after -w flag has been deactivated.</li>\n <li class=\"li\">Performance improvement of Monitor Metric Parser to handle bigger response payload</li>\n <li class=\"li\">Updating the curl version to latest 8.6.0 to avoid security vulnerability</li>\n <li class=\"li\">The resource file loaded as empty in second try</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.8.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">For Utah Patch 4 and higher, monitoring dashboards are now part of the AIOps Dashboards app in Service Operations Workspace (need to install this app if you don't have it).</li>\n <li class=\"li\">For Vancouver users, monitoring dashboards contain new filters - a global time range filter, CI filter.</li>\n <li class=\"li\">For Vancouver users, dynamic aggregation of data is enabled in all monitoring dashboards, thus aggregation period is set according to the time range. For examples: <ul class=\"ul\">\n <li class=\"li\">Time range < 4 hours: minute aggregation.</li>\n <li class=\"li\">Time range 4 hours - 3 days: hourly aggregation.</li>\n <li class=\"li\">Time range > 3 days: daily aggregation</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Metric Parser script include is not handling all error conditions and is creating false metric types.</li>\n <li class=\"li\">Performance issues with ACC self-monitoring.</li>\n <li class=\"li\">SOW-Metric view configuration for cmdb_ci_service_discovered must be removed</li>\n <li class=\"li\">Self-Healing Events policy implementation should be improved for better performance</li>\n <li class=\"li\">ACC-M: "os.windows.check-system-process" check alerts with the error: Found 0 matching running processes named 'explorer' on on Windows Server, when you would not expect Explorer to\n be running.</li>\n <li class=\"li\">CC winchecks executable not processing "metric-windows-network" results properly in some cases.</li>\n <li class=\"li\">"Metrics by selected CI Filter" is not working for HTTP policy.</li>\n <li class=\"li\">vSphere's hostname check param either should not be mandatory or should be filled with a default value if making it mandatory.</li>\n <li class=\"li\">[Policy HTTP Entry Points Metrics] - Test check shows response code : 1.</li>\n <li class=\"li\">Duration for Memory Distribution in Linux Dashboard should be 6 hours not 6 days</li>\n </ul></li>\n <li class=\"li\">Known Issues:<ul class=\"ul\">\n <li class=\"li\">ACC-M Dashboard Filters are not working as expected when upgraded from Tokyo/Utah to Vancouver. <ul class=\"ul\">\n <li class=\"li\">Workaround: We should run the Repair for ACC-Monitoring plugin from plugins page. If repair does not work, we should run the fix script manually.</li>\n <li class=\"li\">KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB143804</li>\n </ul></li>\n <li class=\"li\">When a user selects a single CI in the filter, they don't see CI name + metric name in the chart, only CI type (will be fixed soon). For more than one CI in the filter, it works as\n expected. For Vancouver users, Metricbase version has to be 1.19.0.10 or above. Please raise a ticket at Now Support for an upgrade.</li>\n <li class=\"li\">After any family upgrade (Tokyo->Utah->Vancouver), its recommended to repair the ACC-M plugin.</li>\n <li class=\"li\">On Tokyo and Utah there are no menu links to monitoring dashboards. Users can access the monitoring dashboards only via Platform Analytics Workspace.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.7.1 - June 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_vjg_xl4_4xb\">\n <li class=\"li\">Added Service Operations Workspace Metric Explorer as a dependency to ACC-M, so no need to install it separately</li>\n <li class=\"li\">Host CPU usage is high for URL monitoring checks</li>\n </ul></li>\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">PA Technology Dashboards for GCP checks</li>\n <li class=\"li\">PA Technology Dashboards for VMware vSphere checks</li>\n <li class=\"li\">Network ping check</li>\n <li class=\"li\">Windows Event Log check</li>\n </ul></li>\n <li class=\"li\">Changed: UpdatedHTTP Entry Points Metricspolicy to use Golang script to improve the performance of collecting metrics. It will deprecate existing util.metrics-http-curl and add new check\n util.metrics-http with updated scripts.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.7.0 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">PA Technology Dashboards for GCP checks</li>\n <li class=\"li\">PA Technology Dashboards for VMware vSphere checks</li>\n <li class=\"li\">Network ping check</li>\n <li class=\"li\">Windows Event Log check</li>\n </ul></li>\n <li class=\"li\">Changed: Updated HTTP Entry Points Metrics policy to use Golang script to improve the performance of collecting metrics. It will deprecate existing util.metrics-http-curl and add new check\n util.metrics-http with updated scripts.</li>\n <li class=\"li\">Fixed: Host CPU usage is high for URL monitoring checks</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.6.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">GCP Monitoring checks</li>\n <li class=\"li\">Monitoring Technology Dashboards <ul class=\"ul\">\n <li class=\"li\">HTTP Monitoring dashboards</li>\n <li class=\"li\">Azure Monitoring dashboards</li>\n <li class=\"li\">AWS Monitoring dashboards</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Changed Event status threshold to 5 for all checks</li>\n <li class=\"li\">Apache metrics policy is updated to Apache on Windows and Apache on Linux policies</li>\n </ul></li>\n <li class=\"li\">Note: Install SOW ITOM Apps 21.6.2 to view metrics in SOW.</li>\n <li class=\"li\">Known Issues: Test Check is not working for the new policies of Apache on Linux and Apache on Windows (Technical limitation).</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.5.0 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_zdp_x3h_hvb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_a2p_x3h_hvb\">\n <li class=\"li\">MS Exchange Metric and event checks</li>\n <li class=\"li\">Linux metric check - Added network metrics</li>\n <li class=\"li\">PA Technology Dashboards for Windows Linux</li>\n <li class=\"li\">Localization on-boarding changes</li>\n <li class=\"li\">Proxy Agent Cluster (ACC-F scope but related to monitoring) - A proxy policy now can run on multiple agents (with load balancing) to meet any scale or performance requirement</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_b2p_x3h_hvb\">\n <li class=\"li\">Updated "Event status change threshold" for HTTP checks</li>\n <li class=\"li\">Renamed Kubernetes policy</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.4.1 - October 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed: vSphere metrics policy causes vSphere environment to lock up with 503 errors</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.4.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_swp_2dj_w5b\">\n <li class=\"li\">Known issues:<ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_twp_2dj_w5b\">\n <li class=\"li\">For Tokyo users, HTTP metrics policy/util.metrics-http-curl check fails on a linux proxy agent (Error message: Check failed to run. Response code: 3). Please refer to <a class=\"xref true-external\" href=\"https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1158643\" target=\"_blank\">KB1158643</a> for more information.</li>\n <li class=\"li\">vSphere metrics policy causes vSphere environment to lock up with 503 errors. Please refer to <a class=\"xref true-external\" href=\"https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1168789\" target=\"_blank\">KB1168789</a> for a more information.</li>\n </ul></li>\n <li class=\"li\">New Features:<ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_uwp_2dj_w5b\">\n <li class=\"li\">VMWare vSphere metric checks (Datacenter, datastore, ESX, VM)</li>\n <li class=\"li\">HAProxy metric and event checks</li>\n <li class=\"li\">GlassFish metric and event checks</li>\n <li class=\"li\">Apache Kafka metric and event checks</li>\n <li class=\"li\">Varnish metric and event checks</li>\n <li class=\"li\">MSSQL check - Query support</li>\n <li class=\"li\">New check for HTTP response code</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.0 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_svk_dhg_jtb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_dgp_lhg_jtb\">\n <li class=\"li\">Active Directory metric and event checks</li>\n <li class=\"li\">MongoDB metric and event checks</li>\n <li class=\"li\">Nginx metric and event checks</li>\n <li class=\"li\">RabbitMQ metric and event checks</li>\n <li class=\"li\">Cassandra metric and event checks</li>\n <li class=\"li\">Azure databases metric checks (MySQL/Postgres/Cosmos)</li>\n <li class=\"li\">Linux check definition for uptime</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_egp_lhg_jtb\">\n <li class=\"li\">ACC abort connection as MySQL check execution finished</li>\n <li class=\"li\">Provide a regex or wild card option for "ignore_mnt" check parameter</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.0 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_apc_511_jsb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_m3s_w11_jsb\">\n <li class=\"li\">Azure blob storage metric checks</li>\n <li class=\"li\">AWS ECS metric checks</li>\n <li class=\"li\">PosgreSQL metrics/event checks</li>\n <li class=\"li\">AWS DynamoDB metric checks</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_vmy_x11_jsb\">\n <li class=\"li\">ACC-M monitoring setup in bulk/ single setup - when distributed cluster is deleted, the setup does not create a new distributed cluster and does not invoke an alarm about it.</li>\n <li class=\"li\">A check execution on an entry point CI does not select the correct CI. Agent Max Checks Self Health monitor doesn't differentiate the standard case from the proxy case.</li>\n <li class=\"li\">Agent Health Dashboard - define color per field value (status/host collection, etc).</li>\n <li class=\"li\">Removing ACC-M check instance within policy through slush-bucket removes more check instances than it should.</li>\n <li class=\"li\">PostgreSQL: Proper Message should be displayed when the invalid input value is given for the Test check.</li>\n <li class=\"li\">os.windows.pgsql.metric-active-connections check instance is mispelled in Windows-PostgreSQL-Metrics, and was also changed in Description.</li>\n <li class=\"li\">Unable to do the test check for Postgresql events and metrics of Linux OS. Getting message as "Timed out " with retry and cancel option.</li>\n <li class=\"li\">AWS EC2 Events Fixes</li>\n <li class=\"li\">Test check is duplicated for all the resources of os.windows.pgsql.metric-statsdb check instance- 153 records are shown (actual count is 51).</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - December 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_gqb_vmb_wrb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_e1v_vmb_wrb\">\n <li class=\"li\">Bulk MID enablement - Setup ACC-M for multiple MID servers</li>\n <li class=\"li\">New UI action on monitoring alert to redirect you to the associated policy/check Instance</li>\n <li class=\"li\">AWS metric checks for: EC2, EBS, S3, RDS, EKS</li>\n <li class=\"li\">Azure metric checks for: Azure VM, AKS</li>\n <li class=\"li\">Custom check template</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_yqd_y5j_wqb\">\n <li class=\"li\">New: API/CLI for checks operations (in addition to existing agents/policies APIs)</li>\n <li class=\"li\">Fixed: New agent goes to silent mode immediately after discovery with breached threshold 0%</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.1 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_zcz_xzn_v4b\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_jss_fwf_hqb\">\n <li class=\"li\">Metric Explorer for Operator Workspace is now part of ACC-M <ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_vc1_hwf_hqb\">\n <li class=\"li\">Drill down on metrics, focusing on a specific time range</li>\n <li class=\"li\">Include ad-hoc metrics in charts</li>\n <li class=\"li\">Create custom charts</li>\n <li class=\"li\">Compare and correlate different host, applications and service metrics</li>\n <li class=\"li\">View alerts on chart timeline</li>\n <li class=\"li\">Explore metrics for CIs without the alert context</li>\n </ul></li>\n <li class=\"li\">Child policies can now continuously inherit changes in parent policy attributes</li>\n <li class=\"li\">Improved ACC setup that reflects the real setup status</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - May 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_syh_2wf_hqb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_tyh_2wf_hqb\">\n <li class=\"li\">Schedule policies to run in specific time windows using cron expressions</li>\n <li class=\"li\">Location info on metrics that were monitored by multiple agents</li>\n <li class=\"li\">Grab agent config file from the instance</li>\n <li class=\"li\">Automatic MID selection updates</li>\n <li class=\"li\">Simplified MID setup</li>\n <li class=\"li\">Updated OS checks for metrics and events</li>\n <li class=\"li\">Kubernetes checks</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.0 - March 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_spt_mf3_ppb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itom-acc-monitoring__ul_tpt_mf3_ppb\">\n <li class=\"li\">Updated Policy Filter – Assign policies to sub-groups of CIs using CMDB groups (e.g. my Oracle servers that run on Windows)</li>\n <li class=\"li\">Policy hierarchy – Create child policies that inherit parent attributes but can override specific attributes (e.g. set different CPU alert threshold for my production Linux\n servers)</li>\n <li class=\"li\">API/CLI-based Actions – Performing actions using a script, from CLI or from custom portal, not via ServiceNow UI</li>\n <li class=\"li\">Log Monitoring Check for Windows – Find patterns in a logfile (similar to the previously released Linux log monitoring check</li>\n <li class=\"li\">Auto close alerts when check/policy was disabled – If checks/policies were disabled, open alerts are not relevant anymore and need to be closed</li>\n <li class=\"li\">Notify when credentials are required in policy – Let the user know when credentials are mandatory</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - November 2020</dt>\n <dd class=\"dd\">The <span class=\"ph\">ITOM</span> Monitoring solution provides the ability to monitor customer CIs using the <span class=\"ph\">Agent Client Collector</span>. This application comes with pre-defined monitoring checks and policies that are applied on the agent. The solution is extendable; the user can define new\n checks and monitoring policies.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Agent Client Collector Monitoring release notes
Version history for the IT Operations Management
Agent Client Collector Monitoring integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.13.0 - February 2025
* New: Directory Monitoring Checks
* Changed:
+ Improved Windows Events Logs check to support suppress events for non-existing log files
+ Improved Windows service check to support suppressing events for non-existing services
+ Improved Linux process check to support suppressing events for non-existing processes
* Fixed:
+ Skip The VMs without regions such as West US or East US during the metric collection using Azure Policy
+ Improved to "Monitoring ACC agents connected to the MID" similar to "Monitoring Agent Status - Deprecated" metric
+ AgentClientCollectorMidMonitor Health Monitor Script not binding to the Mid Server CI
#### Version 3.12.0 - November 2024
* New:
+ Added a new check definition for Network Ping (network-check-port)
+ Improved Windows Event Logs checks
- Renamed the existing check os.windows.check-event-log to os.windows.check-event-log-count
- Added new check for detailed event information - os.windows.check-windows-event-log-details
#### Version 3.11.4 - August 2024
* Fixed:
+ Monitor metric parser not parsing the disk\_usage total metrics correctly.
+ os.linux.check-system-disk-usage reports issues on ignored mounts.
+ MonitorCloudMetricsParser script include logging is not reporting enough detailed information to be useful for troubleshooting.
+ Featured metrics graph not coming in Service Operations Workspace Metrics tab for the new Azure Policies (Azure Load Balancer, Azure Gateway, Azure Redis).
+ Modified locale for the reboot count metric check to make it work for other languages.
+ Use URL encoding while encoding url param in util.metrics-http instead of base64 encoding.
#### Version 3.11.0 - May 2024
* New:
+ Linux OS Events - Extended policy
- check-kernel-parameter
- check-network-interface
- check-system-login-user
- check-repo-list
- check-system-file-update
- check-system-fileHashcodeUpdate
+ Windows OS Events - Extended policy:
- check-env-variables
- check-system-patch
- check-modules
- check-user-account
- check-file-update
- check-file-hashcode-update
* Updated:
+ Linux OS Metrics policy
- metrics-logged-users
+ Windows OS Events policy
- check-disk-name
- check-windows-service
* Fixed:
+ Azure policy "Azure VM metrics" generates a resource file that also contains the "Virtual Machine Scale Sets" CI
+ Network ping (util.check-ping) check fails in ACC Agent 3.4.0 due to latest Sensu changes.
+ Permission issue of Azure cosmos DB with Linux Centos agent.
+ Update MonitorMetricParser to do the logging only in debug mode.
+ Fixing incorrect unit for disk.iotime of Linux Metrics policy.
+ Azure check definition should have config file param in the command prefix.
* Removed: Removed all beta checks (PRB1751955)
#### Version 3.10.4 - March 2024
* New:
+ High performance Azure metric policies utilizing Azure batch API and multiple CIs per check instance
+ SNMP v3 support in SNMP policies
+ Updated MongoDB checks - added more metrics
* Fixed:
+ os.linux.check-system-cpu check is generating warning events even after -w flag has been deactivated.
+ Performance improvement of Monitor Metric Parser to handle bigger response payload
+ Updating the curl version to latest 8.6.0 to avoid security vulnerability
+ The resource file loaded as empty in second try
#### Version 3.8.0 - August 2023
* New:
+ For Utah Patch 4 and higher, monitoring dashboards are now part of the AIOps Dashboards app in Service Operations Workspace (need to install this app if you don't have it).
+ For Vancouver users, monitoring dashboards contain new filters - a global time range filter, CI filter.
+ For Vancouver users, dynamic aggregation of data is enabled in all monitoring dashboards, thus aggregation period is set according to the time range. For examples:
- Time range < 4 hours: minute aggregation.
- Time range 4 hours - 3 days: hourly aggregation.
- Time range > 3 days: daily aggregation
* Fixed:
+ Metric Parser script include is not handling all error conditions and is creating false metric types.
+ Performance issues with ACC self-monitoring.
+ SOW-Metric view configuration for cmdb\_ci\_service\_discovered must be removed
+ Self-Healing Events policy implementation should be improved for better performance
+ ACC-M: "os.windows.check-system-process" check alerts with the error: Found 0 matching running processes named 'explorer' on on Windows Server, when you would not expect Explorer to
be running.
+ CC winchecks executable not processing "metric-windows-network" results properly in some cases.
+ "Metrics by selected CI Filter" is not working for HTTP policy.
+ vSphere's hostname check param either should not be mandatory or should be filled with a default value if making it mandatory.
+ [Policy HTTP Entry Points Metrics] - Test check shows response code : 1.
+ Duration for Memory Distribution in Linux Dashboard should be 6 hours not 6 days
* Known Issues:
+ ACC-M Dashboard Filters are not working as expected when upgraded from Tokyo/Utah to Vancouver.
- Workaround: We should run the Repair for ACC-Monitoring plugin from plugins page. If repair does not work, we should run the fix script manually.
- KB: https://support.servicenow.com/kb?id=kb\_article\_view&sysparm\_article=KB143804
+ When a user selects a single CI in the filter, they don't see CI name + metric name in the chart, only CI type (will be fixed soon). For more than one CI in the filter, it works as
expected. For Vancouver users, Metricbase version has to be 1.19.0.10 or above. Please raise a ticket at Now Support for an upgrade.
+ After any family upgrade (Tokyo->Utah->Vancouver), its recommended to repair the ACC-M plugin.
+ On Tokyo and Utah there are no menu links to monitoring dashboards. Users can access the monitoring dashboards only via Platform Analytics Workspace.
#### Version 3.7.1 - June 2023
* Fixed:
+ Added Service Operations Workspace Metric Explorer as a dependency to ACC-M, so no need to install it separately
+ Host CPU usage is high for URL monitoring checks
* New:
+ PA Technology Dashboards for GCP checks
+ PA Technology Dashboards for VMware vSphere checks
+ Network ping check
+ Windows Event Log check
* Changed: UpdatedHTTP Entry Points Metricspolicy to use Golang script to improve the performance of collecting metrics. It will deprecate existing util.metrics-http-curl and add new check
util.metrics-http with updated scripts.
#### Version 3.7.0 - May 2023
* New:
+ PA Technology Dashboards for GCP checks
+ PA Technology Dashboards for VMware vSphere checks
+ Network ping check
+ Windows Event Log check
* Changed: Updated HTTP Entry Points Metrics policy to use Golang script to improve the performance of collecting metrics. It will deprecate existing util.metrics-http-curl and add new check
util.metrics-http with updated scripts.
* Fixed: Host CPU usage is high for URL monitoring checks
#### Version 3.6.0 - February 2023
* New:
+ GCP Monitoring checks
+ Monitoring Technology Dashboards
- HTTP Monitoring dashboards
- Azure Monitoring dashboards
- AWS Monitoring dashboards
* Changed:
+ Changed Event status threshold to 5 for all checks
+ Apache metrics policy is updated to Apache on Windows and Apache on Linux policies
* Note: Install SOW ITOM Apps 21.6.2 to view metrics in SOW.
* Known Issues: Test Check is not working for the new policies of Apache on Linux and Apache on Windows (Technical limitation).
#### Version 3.5.0 - November 2022
* New:
+ MS Exchange Metric and event checks
+ Linux metric check - Added network metrics
+ PA Technology Dashboards for Windows Linux
+ Localization on-boarding changes
+ Proxy Agent Cluster (ACC-F scope but related to monitoring) - A proxy policy now can run on multiple agents (with load balancing) to meet any scale or performance requirement
* Changed:
+ Updated "Event status change threshold" for HTTP checks
+ Renamed Kubernetes policy
#### Version 3.4.1 - October 2022
* Fixed: vSphere metrics policy causes vSphere environment to lock up with 503 errors
#### Version 3.4.0 - August 2022
* Known issues:
+ For Tokyo users, HTTP metrics policy/util.metrics-http-curl check fails on a linux proxy agent (Error message: Check failed to run. Response code: 3). Please refer to KB1158643 for more information.
+ vSphere metrics policy causes vSphere environment to lock up with 503 errors. Please refer to KB1168789 for a more information.
* New Features:
+ VMWare vSphere metric checks (Datacenter, datastore, ESX, VM)
+ HAProxy metric and event checks
+ GlassFish metric and event checks
+ Apache Kafka metric and event checks
+ Varnish metric and event checks
+ MSSQL check - Query support
+ New check for HTTP response code
#### Version 3.3.0 - May 2022
* New:
+ Active Directory metric and event checks
+ MongoDB metric and event checks
+ Nginx metric and event checks
+ RabbitMQ metric and event checks
+ Cassandra metric and event checks
+ Azure databases metric checks (MySQL/Postgres/Cosmos)
+ Linux check definition for uptime
* Fixed:
+ ACC abort connection as MySQL check execution finished
+ Provide a regex or wild card option for "ignore\_mnt" check parameter
#### Version 3.2.0 - February 2022
* New:
+ Azure blob storage metric checks
+ AWS ECS metric checks
+ PosgreSQL metrics/event checks
+ AWS DynamoDB metric checks
* Fixed:
+ ACC-M monitoring setup in bulk/ single setup - when distributed cluster is deleted, the setup does not create a new distributed cluster and does not invoke an alarm about it.
+ A check execution on an entry point CI does not select the correct CI. Agent Max Checks Self Health monitor doesn't differentiate the standard case from the proxy case.
+ Agent Health Dashboard - define color per field value (status/host collection, etc).
+ Removing ACC-M check instance within policy through slush-bucket removes more check instances than it should.
+ PostgreSQL: Proper Message should be displayed when the invalid input value is given for the Test check.
+ os.windows.pgsql.metric-active-connections check instance is mispelled in Windows-PostgreSQL-Metrics, and was also changed in Description.
+ Unable to do the test check for Postgresql events and metrics of Linux OS. Getting message as "Timed out " with retry and cancel option.
+ AWS EC2 Events Fixes
+ Test check is duplicated for all the resources of os.windows.pgsql.metric-statsdb check instance- 153 records are shown (actual count is 51).
#### Version 3.1.0 - December 2021
* New:
+ Bulk MID enablement - Setup ACC-M for multiple MID servers
+ New UI action on monitoring alert to redirect you to the associated policy/check Instance
+ AWS metric checks for: EC2, EBS, S3, RDS, EKS
+ Azure metric checks for: Azure VM, AKS
+ Custom check template
#### Version 3.0.0 - September 2021
* New: API/CLI for checks operations (in addition to existing agents/policies APIs)
* Fixed: New agent goes to silent mode immediately after discovery with breached threshold 0%
#### Version 2.5.1 - July 2021
* New:
+ Metric Explorer for Operator Workspace is now part of ACC-M
- Drill down on metrics, focusing on a specific time range
- Include ad-hoc metrics in charts
- Create custom charts
- Compare and correlate different host, applications and service metrics
- View alerts on chart timeline
- Explore metrics for CIs without the alert context
+ Child policies can now continuously inherit changes in parent policy attributes
+ Improved ACC setup that reflects the real setup status
#### Version 2.4.0 - May 2021
* New:
+ Schedule policies to run in specific time windows using cron expressions
+ Location info on metrics that were monitored by multiple agents
+ Grab agent config file from the instance
+ Automatic MID selection updates
+ Simplified MID setup
+ Updated OS checks for metrics and events
+ Kubernetes checks
#### Version 2.3.0 - March 2021
* New:
+ Updated Policy Filter – Assign policies to sub-groups of CIs using CMDB groups (e.g. my Oracle servers that run on Windows)
+ Policy hierarchy – Create child policies that inherit parent attributes but can override specific attributes (e.g. set different CPU alert threshold for my production Linux
servers)
+ API/CLI-based Actions – Performing actions using a script, from CLI or from custom portal, not via ServiceNow UI
+ Log Monitoring Check for Windows – Find patterns in a logfile (similar to the previously released Linux log monitoring check
+ Auto close alerts when check/policy was disabled – If checks/policies were disabled, open alerts are not relevant anymore and need to be closed
+ Notify when credentials are required in policy – Let the user know when credentials are mandatory
#### Version 2.2.0 - November 2020
The ITOM Monitoring solution provides the ability to monitor customer CIs using the Agent Client Collector. This application comes with pre-defined monitoring checks and policies that are applied on the agent. The solution is extendable; the user can define new
checks and monitoring policies.
| ---
title: Agent Client Collector Monitoring release notes
description: Version history for the IT Operations Management Agent Client Collector
Monitoring integration on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Agent Client Collector Monitoring release notes
Version history for the IT Operations Management
Agent Client Collector Monitoring integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.13.0 - February 2025
* New: Directory Monitoring Checks
* Changed:
+ Improved Windows Events Logs check to support suppress events for non-existing log files
+ Improved Windows service check to support suppressing events for non-existing services
+ Improved Linux process check to support suppressing events for non-existing processes
* Fixed:
+ Skip The VMs without regions such as West US or East US during the metric collection using Azure Policy
+ Improved to "Monitoring ACC agents connected to the MID" similar to "Monitoring Agent Status - Deprecated" metric
+ AgentClientCollectorMidMonitor Health Monitor Script not binding to the Mid Server CI
#### Version 3.12.0 - November 2024
* New:
+ Added a new check definition for Network Ping (network-check-port)
+ Improved Windows Event Logs checks
- Renamed the existing check os.windows.check-event-log to os.windows.check-event-log-count
- Added new check for detailed event information - os.windows.check-windows-event-log-details
#### Version 3.11.4 - August 2024
* Fixed:
+ Monitor metric parser not parsing the disk\_usage total metrics correctly.
+ os.linux.check-system-disk-usage reports issues on ignored mounts.
+ MonitorCloudMetricsParser script include logging is not reporting enough detailed information to be useful for troubleshooting.
+ Featured metrics graph not coming in Service Operations Workspace Metrics tab for the new Azure Policies (Azure Load Balancer, Azure Gateway, Azure Redis).
+ Modified locale for the reboot count metric check to make it work for other languages.
+ Use URL encoding while encoding url param in util.metrics-http instead of base64 encoding.
#### Version 3.11.0 - May 2024
* New:
+ Linux OS Events - Extended policy
- check-kernel-parameter
- check-network-interface
- check-system-login-user
- check-repo-list
- check-system-file-update
- check-system-fileHashcodeUpdate
+ Windows OS Events - Extended policy:
- check-env-variables
- check-system-patch
- check-modules
- check-user-account
- check-file-update
- check-file-hashcode-update
* Updated:
+ Linux OS Metrics policy
- metrics-logged-users
+ Windows OS Events policy
- check-disk-name
- check-windows-service
* Fixed:
+ Azure policy "Azure VM metrics" generates a resource file that also contains the "Virtual Machine Scale Sets" CI
+ Network ping (util.check-ping) check fails in ACC Agent 3.4.0 due to latest Sensu changes.
+ Permission issue of Azure cosmos DB with Linux Centos agent.
+ Update MonitorMetricParser to do the logging only in debug mode.
+ Fixing incorrect unit for disk.iotime of Linux Metrics policy.
+ Azure check definition should have config file param in the command prefix.
* Removed: Removed all beta checks (PRB1751955)
#### Version 3.10.4 - March 2024
* New:
+ High performance Azure metric policies utilizing Azure batch API and multiple CIs per check instance
+ SNMP v3 support in SNMP policies
+ Updated MongoDB checks - added more metrics
* Fixed:
+ os.linux.check-system-cpu check is generating warning events even after -w flag has been deactivated.
+ Performance improvement of Monitor Metric Parser to handle bigger response payload
+ Updating the curl version to latest 8.6.0 to avoid security vulnerability
+ The resource file loaded as empty in second try
#### Version 3.8.0 - August 2023
* New:
+ For Utah Patch 4 and higher, monitoring dashboards are now part of the AIOps Dashboards app in Service Operations Workspace (need to install this app if you don't have it).
+ For Vancouver users, monitoring dashboards contain new filters - a global time range filter, CI filter.
+ For Vancouver users, dynamic aggregation of data is enabled in all monitoring dashboards, thus aggregation period is set according to the time range. For examples:
- Time range < 4 hours: minute aggregation.
- Time range 4 hours - 3 days: hourly aggregation.
- Time range > 3 days: daily aggregation
* Fixed:
+ Metric Parser script include is not handling all error conditions and is creating false metric types.
+ Performance issues with ACC self-monitoring.
+ SOW-Metric view configuration for cmdb\_ci\_service\_discovered must be removed
+ Self-Healing Events policy implementation should be improved for better performance
+ ACC-M: "os.windows.check-system-process" check alerts with the error: Found 0 matching running processes named 'explorer' on on Windows Server, when you would not expect Explorer to
be running.
+ CC winchecks executable not processing "metric-windows-network" results properly in some cases.
+ "Metrics by selected CI Filter" is not working for HTTP policy.
+ vSphere's hostname check param either should not be mandatory or should be filled with a default value if making it mandatory.
+ [Policy HTTP Entry Points Metrics] - Test check shows response code : 1.
+ Duration for Memory Distribution in Linux Dashboard should be 6 hours not 6 days
* Known Issues:
+ ACC-M Dashboard Filters are not working as expected when upgraded from Tokyo/Utah to Vancouver.
- Workaround: We should run the Repair for ACC-Monitoring plugin from plugins page. If repair does not work, we should run the fix script manually.
- KB: https://support.servicenow.com/kb?id=kb\_article\_view&sysparm\_article=KB143804
+ When a user selects a single CI in the filter, they don't see CI name + metric name in the chart, only CI type (will be fixed soon). For more than one CI in the filter, it works as
expected. For Vancouver users, Metricbase version has to be 1.19.0.10 or above. Please raise a ticket at Now Support for an upgrade.
+ After any family upgrade (Tokyo->Utah->Vancouver), its recommended to repair the ACC-M plugin.
+ On Tokyo and Utah there are no menu links to monitoring dashboards. Users can access the monitoring dashboards only via Platform Analytics Workspace.
#### Version 3.7.1 - June 2023
* Fixed:
+ Added Service Operations Workspace Metric Explorer as a dependency to ACC-M, so no need to install it separately
+ Host CPU usage is high for URL monitoring checks
* New:
+ PA Technology Dashboards for GCP checks
+ PA Technology Dashboards for VMware vSphere checks
+ Network ping check
+ Windows Event Log check
* Changed: UpdatedHTTP Entry Points Metricspolicy to use Golang script to improve the performance of collecting metrics. It will deprecate existing util.metrics-http-curl and add new check
util.metrics-http with updated scripts.
#### Version 3.7.0 - May 2023
* New:
+ PA Technology Dashboards for GCP checks
+ PA Technology Dashboards for VMware vSphere checks
+ Network ping check
+ Windows Event Log check
* Changed: Updated HTTP Entry Points Metrics policy to use Golang script to improve the performance of collecting metrics. It will deprecate existing util.metrics-http-curl and add new check
util.metrics-http with updated scripts.
* Fixed: Host CPU usage is high for URL monitoring checks
#### Version 3.6.0 - February 2023
* New:
+ GCP Monitoring checks
+ Monitoring Technology Dashboards
- HTTP Monitoring dashboards
- Azure Monitoring dashboards
- AWS Monitoring dashboards
* Changed:
+ Changed Event status threshold to 5 for all checks
+ Apache metrics policy is updated to Apache on Windows and Apache on Linux policies
* Note: Install SOW ITOM Apps 21.6.2 to view metrics in SOW.
* Known Issues: Test Check is not working for the new policies of Apache on Linux and Apache on Windows (Technical limitation).
#### Version 3.5.0 - November 2022
* New:
+ MS Exchange Metric and event checks
+ Linux metric check - Added network metrics
+ PA Technology Dashboards for Windows Linux
+ Localization on-boarding changes
+ Proxy Agent Cluster (ACC-F scope but related to monitoring) - A proxy policy now can run on multiple agents (with load balancing) to meet any scale or performance requirement
* Changed:
+ Updated "Event status change threshold" for HTTP checks
+ Renamed Kubernetes policy
#### Version 3.4.1 - October 2022
* Fixed: vSphere metrics policy causes vSphere environment to lock up with 503 errors
#### Version 3.4.0 - August 2022
* Known issues:
+ For Tokyo users, HTTP metrics policy/util.metrics-http-curl check fails on a linux proxy agent (Error message: Check failed to run. Response code: 3). Please refer to KB1158643 for more information.
+ vSphere metrics policy causes vSphere environment to lock up with 503 errors. Please refer to KB1168789 for a more information.
* New Features:
+ VMWare vSphere metric checks (Datacenter, datastore, ESX, VM)
+ HAProxy metric and event checks
+ GlassFish metric and event checks
+ Apache Kafka metric and event checks
+ Varnish metric and event checks
+ MSSQL check - Query support
+ New check for HTTP response code
#### Version 3.3.0 - May 2022
* New:
+ Active Directory metric and event checks
+ MongoDB metric and event checks
+ Nginx metric and event checks
+ RabbitMQ metric and event checks
+ Cassandra metric and event checks
+ Azure databases metric checks (MySQL/Postgres/Cosmos)
+ Linux check definition for uptime
* Fixed:
+ ACC abort connection as MySQL check execution finished
+ Provide a regex or wild card option for "ignore\_mnt" check parameter
#### Version 3.2.0 - February 2022
* New:
+ Azure blob storage metric checks
+ AWS ECS metric checks
+ PosgreSQL metrics/event checks
+ AWS DynamoDB metric checks
* Fixed:
+ ACC-M monitoring setup in bulk/ single setup - when distributed cluster is deleted, the setup does not create a new distributed cluster and does not invoke an alarm about it.
+ A check execution on an entry point CI does not select the correct CI. Agent Max Checks Self Health monitor doesn't differentiate the standard case from the proxy case.
+ Agent Health Dashboard - define color per field value (status/host collection, etc).
+ Removing ACC-M check instance within policy through slush-bucket removes more check instances than it should.
+ PostgreSQL: Proper Message should be displayed when the invalid input value is given for the Test check.
+ os.windows.pgsql.metric-active-connections check instance is mispelled in Windows-PostgreSQL-Metrics, and was also changed in Description.
+ Unable to do the test check for Postgresql events and metrics of Linux OS. Getting message as "Timed out " with retry and cancel option.
+ AWS EC2 Events Fixes
+ Test check is duplicated for all the resources of os.windows.pgsql.metric-statsdb check instance- 153 records are shown (actual count is 51).
#### Version 3.1.0 - December 2021
* New:
+ Bulk MID enablement - Setup ACC-M for multiple MID servers
+ New UI action on monitoring alert to redirect you to the associated policy/check Instance
+ AWS metric checks for: EC2, EBS, S3, RDS, EKS
+ Azure metric checks for: Azure VM, AKS
+ Custom check template
#### Version 3.0.0 - September 2021
* New: API/CLI for checks operations (in addition to existing agents/policies APIs)
* Fixed: New agent goes to silent mode immediately after discovery with breached threshold 0%
#### Version 2.5.1 - July 2021
* New:
+ Metric Explorer for Operator Workspace is now part of ACC-M
- Drill down on metrics, focusing on a specific time range
- Include ad-hoc metrics in charts
- Create custom charts
- Compare and correlate different host, applications and service metrics
- View alerts on chart timeline
- Explore metrics for CIs without the alert context
+ Child policies can now continuously inherit changes in parent policy attributes
+ Improved ACC setup that reflects the real setup status
#### Version 2.4.0 - May 2021
* New:
+ Schedule policies to run in specific time windows using cron expressions
+ Location info on metrics that were monitored by multiple agents
+ Grab agent config file from the instance
+ Automatic MID selection updates
+ Simplified MID setup
+ Updated OS checks for metrics and events
+ Kubernetes checks
#### Version 2.3.0 - March 2021
* New:
+ Updated Policy Filter – Assign policies to sub-groups of CIs using CMDB groups (e.g. my Oracle servers that run on Windows)
+ Policy hierarchy – Create child policies that inherit parent attributes but can override specific attributes (e.g. set different CPU alert threshold for my production Linux
servers)
+ API/CLI-based Actions – Performing actions using a script, from CLI or from custom portal, not via ServiceNow UI
+ Log Monitoring Check for Windows – Find patterns in a logfile (similar to the previously released Linux log monitoring check
+ Auto close alerts when check/policy was disabled – If checks/policies were disabled, open alerts are not relevant anymore and need to be closed
+ Notify when credentials are required in policy – Let the user know when credentials are mandatory
#### Version 2.2.0 - November 2020
The ITOM Monitoring solution provides the ability to monitor customer CIs using the Agent Client Collector. This application comes with pre-defined monitoring checks and policies that are applied on the agent. The solution is extendable; the user can define new
checks and monitoring policies.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-sir.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-sir.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-acc-sir.html | Agent Client Collector for Security Incident Response release notes | Version history for the Agent Client Collector for Security Incident Response application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-sir.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-sir.html"><body id="store-rn-itom-acc-sir"><main role="main"><article role="article" class="dita" id="store-rn-itom-acc-sir" aria-labelledby="title_store-rn-itom-acc-sir">
<h1 class="title topictitle1" id="title_store-rn-itom-acc-sir"><span class="ph">Agent Client Collector</span> for <span class="ph">Security Incident Response</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Agent Client Collector</span> for <span class="ph">Security Incident Response</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-acc-sir__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d55009e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 20.2.0 - May 2023</dt>
<dd class="dd" id="store-rn-itom-acc-sir__latest-store-rn-itom-acc-sir"><p class="p">Fixed: Bug fixes.</p></dd>
<dt class="dt dlterm">Version 20.1.1 - August 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Data populated by OSQuery execution is now posted in tabular format on worknotes</li>
<li class="li">Ability to test OSQuery and commands</li>
<li class="li">Run OSQuery on multiple CIs</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 20.0.0 - February 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-sir__ul_uhz_wrf_jsb">
<li class="li">Run OSQuery - Customer can run OSQuery on a Security Incident Record. OSQuery provides an SQL layer on top of OS tables.</li>
<li class="li">Run Commands - Customer can run commands on the CI where the Agent Client Collector is installed.</li>
<li class="li">Get Processes - Gathers process data and relates it to the security incident.</li>
<li class="li">Get Running Services - Gathers service data and relates it to the security incident.</li>
<li class="li">Get Network Statistics - Gathers network statistics for the CI associated with the security incident.</li>
<li class="li">Get System Details - Gathers system details for the CI associated with the security incident.</li>
<li class="li">Get Logged On Users - Gathers data of logged on users and relates it to the security incident.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Agent Client Collector for Security Incident Response release notes
Version history for the Agent Client Collector for Security Incident Response application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 20.2.0 - May 2023
Fixed: Bug fixes.
#### Version 20.1.1 - August 2022
* New:
+ Data populated by OSQuery execution is now posted in tabular format on worknotes
+ Ability to test OSQuery and commands
+ Run OSQuery on multiple CIs
#### Version 20.0.0 - February 2022
* New:
+ Run OSQuery - Customer can run OSQuery on a Security Incident Record. OSQuery provides an SQL layer on top of OS tables.
+ Run Commands - Customer can run commands on the CI where the Agent Client Collector is installed.
+ Get Processes - Gathers process data and relates it to the security incident.
+ Get Running Services - Gathers service data and relates it to the security incident.
+ Get Network Statistics - Gathers network statistics for the CI associated with the security incident.
+ Get System Details - Gathers system details for the CI associated with the security incident.
+ Get Logged On Users - Gathers data of logged on users and relates it to the security incident.
| ---
title: Agent Client Collector for Security Incident Response release notes
description: Version history for the Agent Client Collector for Security Incident
Response application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Agent Client Collector for Security Incident Response release notes
Version history for the Agent Client Collector for Security Incident Response application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 20.2.0 - May 2023
Fixed: Bug fixes.
#### Version 20.1.1 - August 2022
* New:
+ Data populated by OSQuery execution is now posted in tabular format on worknotes
+ Ability to test OSQuery and commands
+ Run OSQuery on multiple CIs
#### Version 20.0.0 - February 2022
* New:
+ Run OSQuery - Customer can run OSQuery on a Security Incident Record. OSQuery provides an SQL layer on top of OS tables.
+ Run Commands - Customer can run commands on the CI where the Agent Client Collector is installed.
+ Get Processes - Gathers process data and relates it to the security incident.
+ Get Running Services - Gathers service data and relates it to the security incident.
+ Get Network Statistics - Gathers network statistics for the CI associated with the security incident.
+ Get System Details - Gathers system details for the CI associated with the security incident.
+ Get Logged On Users - Gathers data of logged on users and relates it to the security incident.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-visibility-content.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-visibility-content.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-acc-visibility-content.html | Agent Client Collector for Visibility Content release notes | Version history for the Agent Client Collector for Visibility Content on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-visibility-content.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-visibility-content.html"><body id="store-rn-itom-acc-visibility-content"><main role="main"><article role="article" class="dita" id="store-rn-itom-acc-visibility-content" aria-labelledby="title_store-rn-itom-acc-visibility-content">
<h1 class="title topictitle1" id="title_store-rn-itom-acc-visibility-content"><span class="ph">Agent Client Collector for Visibility</span> Content release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Agent Client Collector for Visibility</span> Content on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-acc-visibility-content__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d204299e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.4.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-visibility-content__ul_ihh_prf_bgc">
<li class="li">Discover Certificates via ACC-VC on configured Ports</li>
<li class="li">File-based discovery is now supported on MacOS</li>
<li class="li">Monitor SaaS usage using a browser extension (in addition to background scripts)</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-visibility-content__ul_lnw_4rf_bgc">
<li class="li">File-based discovery improvement allows discovery to restart from last checkpoint on Windows devices</li>
<li class="li">Total Usage Data is now captured through ACC-VC for Windows devices</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.1 - June 2025</dt>
<dd class="dd" id="store-rn-itom-acc-visibility-content__latest-store-rn-itom-acc-visibility-content">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-itom-acc-visibility-content__ul_jjh_h5m_nfc">
<li class="li">Activated the "VISC Get application metric" policy by default.</li>
<li class="li">Removed sub-class restriction during application creation. Now, SaaS application creation supports cmdb_ci_service_auto and its subclasses.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-visibility-content__ul_nzz_g5m_nfc">
<li class="li">Made VISC Get application metric policy active by default.</li>
<li class="li">Sam integration api to return DEX applications as well by default.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.0 - May 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-visibility-content__ul_v25_sqb_cfc">
<li class="li">Allows Oracle Java Certification discovery</li>
<li class="li">Now supports the discovery of SQL Server components and their editions</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-visibility-content__ul_okl_tqb_cfc">
<li class="li">Agent File-Based Discovery was Improved</li>
<li class="li">Fixed minor product bugs</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.1 - March 2025</dt>
<dd class="dd">Fixed a bug related to the population of the Edition field for Adobe Acrobat software records.</dd>
<dt class="dt dlterm">Version 1.1.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: File based discovery support via agent</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-visibility-content__ul_lxx_xqx_c2c">
<li class="li">Performance improvement for "SAM - Update Software Total Usage Metric" job</li>
<li class="li">Fixed a few product bugs</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.4 - November 2024</dt>
<dd class="dd">Fixed a few product bugs.</dd>
<dt class="dt dlterm">Version 1.0.2 - May 2024</dt>
<dd class="dd">Fixed a few product issues.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2024</dt>
<dd class="dd">Core store application to support Discovery and Digital Experience Management customers.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-visibility-content.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-visibility-content.html\"><body id=\"store-rn-itom-acc-visibility-content\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-acc-visibility-content\" aria-labelledby=\"title_store-rn-itom-acc-visibility-content\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-acc-visibility-content\"><span class=\"ph\">Agent Client Collector for Visibility</span> Content release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Agent Client Collector for Visibility</span> Content on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-acc-visibility-content__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d204299e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.4.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-visibility-content__ul_ihh_prf_bgc\">\n <li class=\"li\">Discover Certificates via ACC-VC on configured Ports</li>\n <li class=\"li\">File-based discovery is now supported on MacOS</li>\n <li class=\"li\">Monitor SaaS usage using a browser extension (in addition to background scripts)</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-visibility-content__ul_lnw_4rf_bgc\">\n <li class=\"li\">File-based discovery improvement allows discovery to restart from last checkpoint on Windows devices</li>\n <li class=\"li\">Total Usage Data is now captured through ACC-VC for Windows devices</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-acc-visibility-content__latest-store-rn-itom-acc-visibility-content\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-acc-visibility-content__ul_jjh_h5m_nfc\">\n <li class=\"li\">Activated the "VISC Get application metric" policy by default.</li>\n <li class=\"li\">Removed sub-class restriction during application creation. Now, SaaS application creation supports cmdb_ci_service_auto and its subclasses.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-visibility-content__ul_nzz_g5m_nfc\">\n <li class=\"li\">Made VISC Get application metric policy active by default.</li>\n <li class=\"li\">Sam integration api to return DEX applications as well by default.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-visibility-content__ul_v25_sqb_cfc\">\n <li class=\"li\">Allows Oracle Java Certification discovery</li>\n <li class=\"li\">Now supports the discovery of SQL Server components and their editions</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-visibility-content__ul_okl_tqb_cfc\">\n <li class=\"li\">Agent File-Based Discovery was Improved</li>\n <li class=\"li\">Fixed minor product bugs</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - March 2025</dt>\n <dd class=\"dd\">Fixed a bug related to the population of the Edition field for Adobe Acrobat software records.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: File based discovery support via agent</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-visibility-content__ul_lxx_xqx_c2c\">\n <li class=\"li\">Performance improvement for "SAM - Update Software Total Usage Metric" job</li>\n <li class=\"li\">Fixed a few product bugs</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - November 2024</dt>\n <dd class=\"dd\">Fixed a few product bugs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - May 2024</dt>\n <dd class=\"dd\">Fixed a few product issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - February 2024</dt>\n <dd class=\"dd\">Core store application to support Discovery and Digital Experience Management customers.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Agent Client Collector for Visibility Content release notes
Version history for the Agent Client Collector for Visibility Content on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - August 2025
* New:
+ Discover Certificates via ACC-VC on configured Ports
+ File-based discovery is now supported on MacOS
+ Monitor SaaS usage using a browser extension (in addition to background scripts)
* Fixed:
+ File-based discovery improvement allows discovery to restart from last checkpoint on Windows devices
+ Total Usage Data is now captured through ACC-VC for Windows devices
#### Version 1.3.1 - June 2025
* Changed:
+ Activated the "VISC Get application metric" policy by default.
+ Removed sub-class restriction during application creation. Now, SaaS application creation supports cmdb\_ci\_service\_auto and its subclasses.
* Fixed:
+ Made VISC Get application metric policy active by default.
+ Sam integration api to return DEX applications as well by default.
#### Version 1.3.0 - May 2025
* New:
+ Allows Oracle Java Certification discovery
+ Now supports the discovery of SQL Server components and their editions
* Fixed:
+ Agent File-Based Discovery was Improved
+ Fixed minor product bugs
#### Version 1.1.1 - March 2025
Fixed a bug related to the population of the Edition field for Adobe Acrobat software records.
#### Version 1.1.0 - February 2025
* New: File based discovery support via agent
* Fixed:
+ Performance improvement for "SAM - Update Software Total Usage Metric" job
+ Fixed a few product bugs
#### Version 1.0.4 - November 2024
Fixed a few product bugs.
#### Version 1.0.2 - May 2024
Fixed a few product issues.
#### Version 1.0.0 - February 2024
Core store application to support Discovery and Digital Experience Management customers.
| ---
title: Agent Client Collector for Visibility Content release notes
description: Version history for the Agent Client Collector for Visibility Content
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Agent Client Collector for Visibility Content release notes
Version history for the Agent Client Collector for Visibility Content on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - August 2025
* New:
+ Discover Certificates via ACC-VC on configured Ports
+ File-based discovery is now supported on MacOS
+ Monitor SaaS usage using a browser extension (in addition to background scripts)
* Fixed:
+ File-based discovery improvement allows discovery to restart from last checkpoint on Windows devices
+ Total Usage Data is now captured through ACC-VC for Windows devices
#### Version 1.3.1 - June 2025
* Changed:
+ Activated the "VISC Get application metric" policy by default.
+ Removed sub-class restriction during application creation. Now, SaaS application creation supports cmdb\_ci\_service\_auto and its subclasses.
* Fixed:
+ Made VISC Get application metric policy active by default.
+ Sam integration api to return DEX applications as well by default.
#### Version 1.3.0 - May 2025
* New:
+ Allows Oracle Java Certification discovery
+ Now supports the discovery of SQL Server components and their editions
* Fixed:
+ Agent File-Based Discovery was Improved
+ Fixed minor product bugs
#### Version 1.1.1 - March 2025
Fixed a bug related to the population of the Edition field for Adobe Acrobat software records.
#### Version 1.1.0 - February 2025
* New: File based discovery support via agent
* Fixed:
+ Performance improvement for "SAM - Update Software Total Usage Metric" job
+ Fixed a few product bugs
#### Version 1.0.4 - November 2024
Fixed a few product bugs.
#### Version 1.0.2 - May 2024
Fixed a few product issues.
#### Version 1.0.0 - February 2024
Core store application to support Discovery and Digital Experience Management customers.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-visibility.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-acc-visibility.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-acc-visibility.html | Agent Client Collector for Visibility release notes | Version history for the Agent Client Collector for Visibility on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-visibility.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-visibility.html"><body id="store-rn-itom-acc-visibility"><main role="main"><article role="article" class="dita" id="store-rn-itom-acc-visibility" aria-labelledby="title_store-rn-itom-acc-visibility">
<h1 class="title topictitle1" id="title_store-rn-itom-acc-visibility"><span class="ph">Agent Client Collector for Visibility</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Agent Client Collector for Visibility</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-acc-visibility__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d580214e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.9.0 - November 2024</dt>
<dd class="dd" id="store-rn-itom-acc-visibility__latest-store-rn-itom-acc-visibility">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Multi Arch support for Informer docker image(AMD64 and ARM64)</li>
<li class="li">Enhanced ability to configure OOB and additional Kubernetes resources.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.8.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Added support for remote upgrade of informers from ServiceNow instance</li>
<li class="li">The following fields will be added to table cmdb_ci_kubernetes_node and will be populated by CNO. kubelet_version kubeproxy_version container_runtime_version</li>
<li class="li">Ability to control execution parameters from the ServiceNow instance</li>
<li class="li">Ability to define related records to be associated with a custom resource</li>
<li class="li">Bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.6.2 - May 2024</dt>
<dd class="dd">New: You can define a number of additional Kubernetes resources that you need to bring into the CMDB. You can also define values they would like to bring beyond the out-of-box values such as name, UID and namespace the
system brings automatically.</dd>
<dt class="dt dlterm">Version 3.5.0 - February 2024</dt>
<dd class="dd">Migrated policies and scripts from Agent Client Collector for Visibility store application to Agent Client Collector for Visibility core application.</dd>
<dt class="dt dlterm">Version 3.4.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Installed Software and Software Metering: support for additional data sources: <ul class="ul">
<li class="li">chocolatey</li>
<li class="li">winget</li>
<li class="li">click-to-run</li>
</ul></li>
<li class="li">Software Metering: <ul class="ul">
<li class="li">property to bypass reclamation rules and directly create software usage for licensable software</li>
<li class="li">property to rely on the computer assigned_to attribute when the user running a process can't be mapped to a sys_user</li>
</ul></li>
<li class="li">Ease-of-Use test checks</li>
</ul></li>
<li class="li">Changed: OOTB policies: software metering only extracted on Computer CIs</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Hardware information on some AWS instance types</li>
<li class="li">'Is Virtual' flag on some hardware types</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.3.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Software Metering and Assigned To: Support for mapping users to the right Active Directory domain: sn_acc_visibility.advanced_metering_user_mapping_field</li>
<li class="li">SAM Advanced Metering: Support for MacOS Endpoint devices; see the notes below for activating the feature.</li>
</ul></li>
<li class="li">Changed <ul class="ul">
<li class="li">SAM Advanced Metering: Allows for additional datapoints collected by osqueryd.</li>
</ul></li>
<li class="li">Fixed <ul class="ul">
<li class="li">Filtering out invalid software versions.</li>
<li class="li">Fixes in installed software and logged in user modules.</li>
<li class="li">Storage Devices: Support for NON Microsoft disks on Windows cloud instances.</li>
</ul></li>
</ul>
<p class="p">Note on SAM Advanced Metering for MacOS: When upgrading the ACC-V plugin, apply the changes for the Installed Software + SAM Advanced policies and republish them to take effect.</p>
</dd>
<dt class="dt dlterm">Version 3.1.0 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support for MacOS Ventura on ARM64 - Apple Silicon M1/M2</li>
<li class="li">K8S Discovery via Informer.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Installed Software policy: handling large payload.</li>
<li class="li">IRE identifier on persisting file systems.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">cmdb_ci_computer.assigned_to can be assigned via sn_acc_visibility.set_assigned_to and sn_acc_visibility.assigned_to_user_order properties.</li>
<li class="li">Full support for ACC running on GCP: Object ID retrieved and CI relationship created if the VM instance record is populated via Cloud Discovery.</li>
<li class="li">Extended coverage on local and remote file systems.</li>
<li class="li">Memory Modules</li>
<li class="li">Support for localization on the ServiceNow instance.</li>
</ul></li>
<li class="li">Changed: More flexibility in OS Users: Preference for local and/or system/special accounts collected via sn_acc_visibility.persist os_user_type sys_property.</li>
<li class="li">Fixed: OS users: Data collection will not trigger the mount of user home directories when automount is enabled.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.3.0 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Supporting new OS Versions <ul class="ul">
<li class="li">Windows 2022 Server</li>
<li class="li">macOS Monterey (x86)</li>
<li class="li">CentOS Stream 8 and 9</li>
<li class="li">RHEL 9</li>
</ul></li>
<li class="li">Windows installer improvements <ul class="ul">
<li class="li">Run agent service as gMSA, LocalService and Local SYSTEM accounts</li>
<li class="li">Additional options added to commandline agent installer <ul class="ul">
<li class="li">ServiceNow user set with "password never expires"</li>
<li class="li">DenyLogicalLogin for ServiceNow user</li>
<li class="li">Agent installation will not automically start the service</li>
</ul></li>
</ul></li>
<li class="li">Host CI Identification <ul class="ul">
<li class="li">Agent will use the serial number table to uniquely identify the CI through IRE</li>
<li class="li">Ability to choose the type of required serial number [BIOS, Baseboard and others] to the computer CI serial_number attribute via the system property sn_agent.ci_serial_number.pref_order</li>
</ul></li>
<li class="li">Support for DNS names (just like using Horizontal Discovery)</li>
<li class="li">Installed Software: identify portable applications installed from portableapps.com</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-acc-visibility__ul_zhc_4bz_g5b">
<li class="li">Allow List for ACC-Visibility plugins: skip_arguments set to true</li>
<li class="li">Attributes collection reworked between base ACC-F scripts and ACC-V modules</li>
</ul></li>
<li class="li">Fixed: Software Edition fixed for Adobe Acrobat and Microsoft SQL Server</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.3 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support for Windows 11 Professional and Enterprise</li>
<li class="li">Software Metering: Support for Last Accessed Time for MacOS</li>
<li class="li">Hardware Components: Intel vPro Platform attributes</li>
</ul></li>
<li class="li">Changed: <ul class="ul">
<li class="li">Dedicated check type for SAM policies</li>
<li class="li">OS Users: hide unused 'password' column</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Installed Software policy not activated</li>
<li class="li">Storage devices rejected by IRE on some Windows systems</li>
<li class="li">Provided_by value in storage_devices and file_systems missing on some environments</li>
<li class="li">File system and storage device types missing in dropdown</li>
<li class="li">Running osqueryi commands on systems running osquery daemon</li>
<li class="li">OS users records not refreshed</li>
<li class="li">Owns:Owned by relationship missing between network adapters and ip addresses</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.0 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-visibility__ul_lkl_fsf_jsb">
<li class="li">New: Support for IPv6</li>
<li class="li">Changed: Replaced all PowerShell commands with native Ruby and/or via OSQuery</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-visibility__ul_cll_hsf_jsb">
<li class="li">Network Adapter and IP addresses marked as absent</li>
<li class="li">OS installation date time: fix timezone</li>
<li class="li">OSQuery hanging in some cases</li>
<li class="li">Updated check definitions for Enhanced Discovery</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - December 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-visibility__ul_h4x_1mb_wrb">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-visibility__ul_kxr_cmb_wrb">
<li class="li">Introduced SAM Total Usage Metrics for Installed Software on Windows.</li>
<li class="li">Local users retrieved and stored in cmdb_os_user table.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-acc-visibility__ul_ub3_dmb_wrb">
<li class="li">CI Name coming from computername vs. DNS hostname on Windows, now using the following properties:<ul class="ul" id="store-rn-itom-acc-visibility__ul_wdd_2mb_wrb">
<li class="li">glide.discovery.hostname.wmi_trusted</li>
<li class="li">glide.discovery.hostname.case</li>
</ul></li>
<li class="li">Installed software moved to its own policy</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-visibility__ul_p3q_2mb_wrb">
<li class="li">Array storage devices on Windows</li>
<li class="li">Special file systems on Windows</li>
<li class="li">Collect chassis serial number</li>
<li class="li">Install date on MacOS</li>
<li class="li">Network adapters with empty name or MAC address</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.0 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-visibility__ul_omk_vmr_wqb">
<li class="li">New:<ul class="ul" id="store-rn-itom-acc-visibility__ul_xrq_vmr_wqb">
<li class="li">Support for Oracle Linux, Amazon Linux 2, and MacOS (x86_64 architecture only)</li>
<li class="li">Exclusion lists for unwanted NICs and/or IP addresses</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-visibility__ul_bky_wmr_wqb">
<li class="li">UTF-8 characters (see KB0966705 for configuring the MID for UTF-8 support)</li>
<li class="li">Related CI relationships in some cases with multiple NICs</li>
<li class="li">Disk partition name on nvme devices</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.0 - July 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-visibility__ul_dhh_grf_hqb">
<li class="li">New: <ul class="ul" id="store-rn-itom-acc-visibility__ul_jgq_hrf_hqb">
<li class="li">Support for additional cloud providers: Azure and GCP</li>
<li class="li">Independent file systems (squashfs)</li>
</ul></li>
<li class="li">Changed: <ul class="ul" id="store-rn-itom-acc-visibility__ul_y41_3rf_hqb">
<li class="li">The discovery source for Software Installations (cmdb_sam_sw_install) is set to "ServiceNow" to avoid duplicate records when running both agent-based and horizontal Discovery</li>
<li class="li">Performance improvements at the agent registration</li>
<li class="li">Default serial number on Windows set to Baseboard and fallback to BIOS serial number to align with horizontal discovery behavior Interval value set to 24 hours by default on the updated discovery policy</li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-rn-itom-acc-visibility__ul_tdh_3rf_hqb">
<li class="li">Several gaps in data collection for installed software, chassis, storage devices and file systems Partial payload returned for updated discovery script when a sub-script fails Duplicate CI IP record cleanup
Serial number input validation</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.12 - May 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-visibility__ul_ykt_2rf_hqb">
<li class="li">Changed: Discovery Source for ACC-V is now "ACC-Visibility"</li>
<li class="li">Fixed: Minor issue on FQDN on Windows in specific cases</li>
<li class="li">Known Issues: Error handling in the payload for storage devices on some Windows devices. Temporary workaround: take off storage_devices from the check definition.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.3 - April 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-acc-visibility__ul_zlk_sf3_ppb">
<li class="li">New: Support for Ubuntu</li>
<li class="li">Changed: Improvements to data collection for SAM software usage</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-acc-visibility__ul_cmk_sf3_ppb">
<li class="li">Windows Servers and SLES classified as servers instead of computers</li>
<li class="li">Software installations on Windows 2012 R2</li>
<li class="li">Timezone for software usage - last used timestamp</li>
<li class="li">Object ID for Windows 2019 instances on AWS</li>
</ul></li>
<li class="li">Removed: DHCP enabled flag on Linux</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-visibility.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-acc-visibility.html\"><body id=\"store-rn-itom-acc-visibility\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-acc-visibility\" aria-labelledby=\"title_store-rn-itom-acc-visibility\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-acc-visibility\"><span class=\"ph\">Agent Client Collector for Visibility</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Agent Client Collector for Visibility</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-acc-visibility__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d580214e63\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.9.0 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-itom-acc-visibility__latest-store-rn-itom-acc-visibility\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Multi Arch support for Informer docker image(AMD64 and ARM64)</li>\n <li class=\"li\">Enhanced ability to configure OOB and additional Kubernetes resources.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.8.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Added support for remote upgrade of informers from ServiceNow instance</li>\n <li class=\"li\">The following fields will be added to table cmdb_ci_kubernetes_node and will be populated by CNO. kubelet_version kubeproxy_version container_runtime_version</li>\n <li class=\"li\">Ability to control execution parameters from the ServiceNow instance</li>\n <li class=\"li\">Ability to define related records to be associated with a custom resource</li>\n <li class=\"li\">Bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.6.2 - May 2024</dt>\n <dd class=\"dd\">New: You can define a number of additional Kubernetes resources that you need to bring into the CMDB. You can also define values they would like to bring beyond the out-of-box values such as name, UID and namespace the\n system brings automatically.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.5.0 - February 2024</dt>\n <dd class=\"dd\">Migrated policies and scripts from Agent Client Collector for Visibility store application to Agent Client Collector for Visibility core application.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.4.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Installed Software and Software Metering: support for additional data sources: <ul class=\"ul\">\n <li class=\"li\">chocolatey</li>\n <li class=\"li\">winget</li>\n <li class=\"li\">click-to-run</li>\n </ul></li>\n <li class=\"li\">Software Metering: <ul class=\"ul\">\n <li class=\"li\">property to bypass reclamation rules and directly create software usage for licensable software</li>\n <li class=\"li\">property to rely on the computer assigned_to attribute when the user running a process can't be mapped to a sys_user</li>\n </ul></li>\n <li class=\"li\">Ease-of-Use test checks</li>\n </ul></li>\n <li class=\"li\">Changed: OOTB policies: software metering only extracted on Computer CIs</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Hardware information on some AWS instance types</li>\n <li class=\"li\">'Is Virtual' flag on some hardware types</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Software Metering and Assigned To: Support for mapping users to the right Active Directory domain: sn_acc_visibility.advanced_metering_user_mapping_field</li>\n <li class=\"li\">SAM Advanced Metering: Support for MacOS Endpoint devices; see the notes below for activating the feature.</li>\n </ul></li>\n <li class=\"li\">Changed <ul class=\"ul\">\n <li class=\"li\">SAM Advanced Metering: Allows for additional datapoints collected by osqueryd.</li>\n </ul></li>\n <li class=\"li\">Fixed <ul class=\"ul\">\n <li class=\"li\">Filtering out invalid software versions.</li>\n <li class=\"li\">Fixes in installed software and logged in user modules.</li>\n <li class=\"li\">Storage Devices: Support for NON Microsoft disks on Windows cloud instances.</li>\n </ul></li>\n </ul>\n <p class=\"p\">Note on SAM Advanced Metering for MacOS: When upgrading the ACC-V plugin, apply the changes for the Installed Software + SAM Advanced policies and republish them to take effect.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support for MacOS Ventura on ARM64 - Apple Silicon M1/M2</li>\n <li class=\"li\">K8S Discovery via Informer.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Installed Software policy: handling large payload.</li>\n <li class=\"li\">IRE identifier on persisting file systems.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">cmdb_ci_computer.assigned_to can be assigned via sn_acc_visibility.set_assigned_to and sn_acc_visibility.assigned_to_user_order properties.</li>\n <li class=\"li\">Full support for ACC running on GCP: Object ID retrieved and CI relationship created if the VM instance record is populated via Cloud Discovery.</li>\n <li class=\"li\">Extended coverage on local and remote file systems.</li>\n <li class=\"li\">Memory Modules</li>\n <li class=\"li\">Support for localization on the ServiceNow instance.</li>\n </ul></li>\n <li class=\"li\">Changed: More flexibility in OS Users: Preference for local and/or system/special accounts collected via sn_acc_visibility.persist os_user_type sys_property.</li>\n <li class=\"li\">Fixed: OS users: Data collection will not trigger the mount of user home directories when automount is enabled.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Supporting new OS Versions <ul class=\"ul\">\n <li class=\"li\">Windows 2022 Server</li>\n <li class=\"li\">macOS Monterey (x86)</li>\n <li class=\"li\">CentOS Stream 8 and 9</li>\n <li class=\"li\">RHEL 9</li>\n </ul></li>\n <li class=\"li\">Windows installer improvements <ul class=\"ul\">\n <li class=\"li\">Run agent service as gMSA, LocalService and Local SYSTEM accounts</li>\n <li class=\"li\">Additional options added to commandline agent installer <ul class=\"ul\">\n <li class=\"li\">ServiceNow user set with "password never expires"</li>\n <li class=\"li\">DenyLogicalLogin for ServiceNow user</li>\n <li class=\"li\">Agent installation will not automically start the service</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Host CI Identification <ul class=\"ul\">\n <li class=\"li\">Agent will use the serial number table to uniquely identify the CI through IRE</li>\n <li class=\"li\">Ability to choose the type of required serial number [BIOS, Baseboard and others] to the computer CI serial_number attribute via the system property sn_agent.ci_serial_number.pref_order</li>\n </ul></li>\n <li class=\"li\">Support for DNS names (just like using Horizontal Discovery)</li>\n <li class=\"li\">Installed Software: identify portable applications installed from portableapps.com</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_zhc_4bz_g5b\">\n <li class=\"li\">Allow List for ACC-Visibility plugins: skip_arguments set to true</li>\n <li class=\"li\">Attributes collection reworked between base ACC-F scripts and ACC-V modules</li>\n </ul></li>\n <li class=\"li\">Fixed: Software Edition fixed for Adobe Acrobat and Microsoft SQL Server</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.3 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support for Windows 11 Professional and Enterprise</li>\n <li class=\"li\">Software Metering: Support for Last Accessed Time for MacOS</li>\n <li class=\"li\">Hardware Components: Intel vPro Platform attributes</li>\n </ul></li>\n <li class=\"li\">Changed: <ul class=\"ul\">\n <li class=\"li\">Dedicated check type for SAM policies</li>\n <li class=\"li\">OS Users: hide unused 'password' column</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Installed Software policy not activated</li>\n <li class=\"li\">Storage devices rejected by IRE on some Windows systems</li>\n <li class=\"li\">Provided_by value in storage_devices and file_systems missing on some environments</li>\n <li class=\"li\">File system and storage device types missing in dropdown</li>\n <li class=\"li\">Running osqueryi commands on systems running osquery daemon</li>\n <li class=\"li\">OS users records not refreshed</li>\n <li class=\"li\">Owns:Owned by relationship missing between network adapters and ip addresses</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_lkl_fsf_jsb\">\n <li class=\"li\">New: Support for IPv6</li>\n <li class=\"li\">Changed: Replaced all PowerShell commands with native Ruby and/or via OSQuery</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_cll_hsf_jsb\">\n <li class=\"li\">Network Adapter and IP addresses marked as absent</li>\n <li class=\"li\">OS installation date time: fix timezone</li>\n <li class=\"li\">OSQuery hanging in some cases</li>\n <li class=\"li\">Updated check definitions for Enhanced Discovery</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - December 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_h4x_1mb_wrb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_kxr_cmb_wrb\">\n <li class=\"li\">Introduced SAM Total Usage Metrics for Installed Software on Windows.</li>\n <li class=\"li\">Local users retrieved and stored in cmdb_os_user table.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_ub3_dmb_wrb\">\n <li class=\"li\">CI Name coming from computername vs. DNS hostname on Windows, now using the following properties:<ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_wdd_2mb_wrb\">\n <li class=\"li\">glide.discovery.hostname.wmi_trusted</li>\n <li class=\"li\">glide.discovery.hostname.case</li>\n </ul></li>\n <li class=\"li\">Installed software moved to its own policy</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_p3q_2mb_wrb\">\n <li class=\"li\">Array storage devices on Windows</li>\n <li class=\"li\">Special file systems on Windows</li>\n <li class=\"li\">Collect chassis serial number</li>\n <li class=\"li\">Install date on MacOS</li>\n <li class=\"li\">Network adapters with empty name or MAC address</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_omk_vmr_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_xrq_vmr_wqb\">\n <li class=\"li\">Support for Oracle Linux, Amazon Linux 2, and MacOS (x86_64 architecture only)</li>\n <li class=\"li\">Exclusion lists for unwanted NICs and/or IP addresses</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_bky_wmr_wqb\">\n <li class=\"li\">UTF-8 characters (see KB0966705 for configuring the MID for UTF-8 support)</li>\n <li class=\"li\">Related CI relationships in some cases with multiple NICs</li>\n <li class=\"li\">Disk partition name on nvme devices</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_dhh_grf_hqb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_jgq_hrf_hqb\">\n <li class=\"li\">Support for additional cloud providers: Azure and GCP</li>\n <li class=\"li\">Independent file systems (squashfs)</li>\n </ul></li>\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_y41_3rf_hqb\">\n <li class=\"li\">The discovery source for Software Installations (cmdb_sam_sw_install) is set to "ServiceNow" to avoid duplicate records when running both agent-based and horizontal Discovery</li>\n <li class=\"li\">Performance improvements at the agent registration</li>\n <li class=\"li\">Default serial number on Windows set to Baseboard and fallback to BIOS serial number to align with horizontal discovery behavior Interval value set to 24 hours by default on the updated discovery policy</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_tdh_3rf_hqb\">\n <li class=\"li\">Several gaps in data collection for installed software, chassis, storage devices and file systems Partial payload returned for updated discovery script when a sub-script fails Duplicate CI IP record cleanup\n Serial number input validation</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.12 - May 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_ykt_2rf_hqb\">\n <li class=\"li\">Changed: Discovery Source for ACC-V is now "ACC-Visibility"</li>\n <li class=\"li\">Fixed: Minor issue on FQDN on Windows in specific cases</li>\n <li class=\"li\">Known Issues: Error handling in the payload for storage devices on some Windows devices. Temporary workaround: take off storage_devices from the check definition.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - April 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_zlk_sf3_ppb\">\n <li class=\"li\">New: Support for Ubuntu</li>\n <li class=\"li\">Changed: Improvements to data collection for SAM software usage</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-acc-visibility__ul_cmk_sf3_ppb\">\n <li class=\"li\">Windows Servers and SLES classified as servers instead of computers</li>\n <li class=\"li\">Software installations on Windows 2012 R2</li>\n <li class=\"li\">Timezone for software usage - last used timestamp</li>\n <li class=\"li\">Object ID for Windows 2019 instances on AWS</li>\n </ul></li>\n <li class=\"li\">Removed: DHCP enabled flag on Linux</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Agent Client Collector for Visibility release notes
Version history for the Agent Client Collector for Visibility on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.9.0 - November 2024
* New:
+ Multi Arch support for Informer docker image(AMD64 and ARM64)
+ Enhanced ability to configure OOB and additional Kubernetes resources.
#### Version 3.8.0 - August 2024
* Added support for remote upgrade of informers from ServiceNow instance
* The following fields will be added to table cmdb\_ci\_kubernetes\_node and will be populated by CNO. kubelet\_version kubeproxy\_version container\_runtime\_version
* Ability to control execution parameters from the ServiceNow instance
* Ability to define related records to be associated with a custom resource
* Bug fixes
#### Version 3.6.2 - May 2024
New: You can define a number of additional Kubernetes resources that you need to bring into the CMDB. You can also define values they would like to bring beyond the out-of-box values such as name, UID and namespace the
system brings automatically.
#### Version 3.5.0 - February 2024
Migrated policies and scripts from Agent Client Collector for Visibility store application to Agent Client Collector for Visibility core application.
#### Version 3.4.0 - November 2023
* New:
+ Installed Software and Software Metering: support for additional data sources:
- chocolatey
- winget
- click-to-run
+ Software Metering:
- property to bypass reclamation rules and directly create software usage for licensable software
- property to rely on the computer assigned\_to attribute when the user running a process can't be mapped to a sys\_user
+ Ease-of-Use test checks
* Changed: OOTB policies: software metering only extracted on Computer CIs
* Fixed:
+ Hardware information on some AWS instance types
+ 'Is Virtual' flag on some hardware types
#### Version 3.3.0 - August 2023
* New
+ Software Metering and Assigned To: Support for mapping users to the right Active Directory domain: sn\_acc\_visibility.advanced\_metering\_user\_mapping\_field
+ SAM Advanced Metering: Support for MacOS Endpoint devices; see the notes below for activating the feature.
* Changed
+ SAM Advanced Metering: Allows for additional datapoints collected by osqueryd.
* Fixed
+ Filtering out invalid software versions.
+ Fixes in installed software and logged in user modules.
+ Storage Devices: Support for NON Microsoft disks on Windows cloud instances.
Note on SAM Advanced Metering for MacOS: When upgrading the ACC-V plugin, apply the changes for the Installed Software + SAM Advanced policies and republish them to take effect.
#### Version 3.1.0 - May 2023
* New:
+ Support for MacOS Ventura on ARM64 - Apple Silicon M1/M2
+ K8S Discovery via Informer.
* Fixed:
+ Installed Software policy: handling large payload.
+ IRE identifier on persisting file systems.
#### Version 3.0.0 - November 2022
* New:
+ cmdb\_ci\_computer.assigned\_to can be assigned via sn\_acc\_visibility.set\_assigned\_to and sn\_acc\_visibility.assigned\_to\_user\_order properties.
+ Full support for ACC running on GCP: Object ID retrieved and CI relationship created if the VM instance record is populated via Cloud Discovery.
+ Extended coverage on local and remote file systems.
+ Memory Modules
+ Support for localization on the ServiceNow instance.
* Changed: More flexibility in OS Users: Preference for local and/or system/special accounts collected via sn\_acc\_visibility.persist os\_user\_type sys\_property.
* Fixed: OS users: Data collection will not trigger the mount of user home directories when automount is enabled.
#### Version 2.3.0 - August 2022
* New:
+ Supporting new OS Versions
- Windows 2022 Server
- macOS Monterey (x86)
- CentOS Stream 8 and 9
- RHEL 9
+ Windows installer improvements
- Run agent service as gMSA, LocalService and Local SYSTEM accounts
- Additional options added to commandline agent installer
* ServiceNow user set with "password never expires"
* DenyLogicalLogin for ServiceNow user
* Agent installation will not automically start the service
+ Host CI Identification
- Agent will use the serial number table to uniquely identify the CI through IRE
- Ability to choose the type of required serial number [BIOS, Baseboard and others] to the computer CI serial\_number attribute via the system property sn\_agent.ci\_serial\_number.pref\_order
+ Support for DNS names (just like using Horizontal Discovery)
+ Installed Software: identify portable applications installed from portableapps.com
* Changed:
+ Allow List for ACC-Visibility plugins: skip\_arguments set to true
+ Attributes collection reworked between base ACC-F scripts and ACC-V modules
* Fixed: Software Edition fixed for Adobe Acrobat and Microsoft SQL Server
#### Version 2.2.3 - May 2022
* New:
+ Support for Windows 11 Professional and Enterprise
+ Software Metering: Support for Last Accessed Time for MacOS
+ Hardware Components: Intel vPro Platform attributes
* Changed:
+ Dedicated check type for SAM policies
+ OS Users: hide unused 'password' column
* Fixed:
+ Installed Software policy not activated
+ Storage devices rejected by IRE on some Windows systems
+ Provided\_by value in storage\_devices and file\_systems missing on some environments
+ File system and storage device types missing in dropdown
+ Running osqueryi commands on systems running osquery daemon
+ OS users records not refreshed
+ Owns:Owned by relationship missing between network adapters and ip addresses
#### Version 2.1.0 - February 2022
* New: Support for IPv6
* Changed: Replaced all PowerShell commands with native Ruby and/or via OSQuery
* Fixed:
+ Network Adapter and IP addresses marked as absent
+ OS installation date time: fix timezone
+ OSQuery hanging in some cases
+ Updated check definitions for Enhanced Discovery
#### Version 2.0.0 - December 2021
* New:
+ Introduced SAM Total Usage Metrics for Installed Software on Windows.
+ Local users retrieved and stored in cmdb\_os\_user table.
* Changed:
+ CI Name coming from computername vs. DNS hostname on Windows, now using the following properties:
- glide.discovery.hostname.wmi\_trusted
- glide.discovery.hostname.case
+ Installed software moved to its own policy
* Fixed:
+ Array storage devices on Windows
+ Special file systems on Windows
+ Collect chassis serial number
+ Install date on MacOS
+ Network adapters with empty name or MAC address
#### Version 1.3.0 - September 2021
* New:
+ Support for Oracle Linux, Amazon Linux 2, and MacOS (x86\_64 architecture only)
+ Exclusion lists for unwanted NICs and/or IP addresses
* Fixed:
+ UTF-8 characters (see KB0966705 for configuring the MID for UTF-8 support)
+ Related CI relationships in some cases with multiple NICs
+ Disk partition name on nvme devices
#### Version 1.2.0 - July 2021
* New:
+ Support for additional cloud providers: Azure and GCP
+ Independent file systems (squashfs)
* Changed:
+ The discovery source for Software Installations (cmdb\_sam\_sw\_install) is set to "ServiceNow" to avoid duplicate records when running both agent-based and horizontal Discovery
+ Performance improvements at the agent registration
+ Default serial number on Windows set to Baseboard and fallback to BIOS serial number to align with horizontal discovery behavior Interval value set to 24 hours by default on the updated discovery policy
* Fixed:
+ Several gaps in data collection for installed software, chassis, storage devices and file systems Partial payload returned for updated discovery script when a sub-script fails Duplicate CI IP record cleanup
Serial number input validation
#### Version 1.0.12 - May 2021
* Changed: Discovery Source for ACC-V is now "ACC-Visibility"
* Fixed: Minor issue on FQDN on Windows in specific cases
* Known Issues: Error handling in the payload for storage devices on some Windows devices. Temporary workaround: take off storage\_devices from the check definition.
#### Version 1.0.3 - April 2021
* New: Support for Ubuntu
* Changed: Improvements to data collection for SAM software usage
* Fixed:
+ Windows Servers and SLES classified as servers instead of computers
+ Software installations on Windows 2012 R2
+ Timezone for software usage - last used timestamp
+ Object ID for Windows 2019 instances on AWS
* Removed: DHCP enabled flag on Linux
| ---
title: Agent Client Collector for Visibility release notes
description: Version history for the Agent Client Collector for Visibility on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Agent Client Collector for Visibility release notes
Version history for the Agent Client Collector for Visibility on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.9.0 - November 2024
* New:
+ Multi Arch support for Informer docker image(AMD64 and ARM64)
+ Enhanced ability to configure OOB and additional Kubernetes resources.
#### Version 3.8.0 - August 2024
* Added support for remote upgrade of informers from ServiceNow instance
* The following fields will be added to table cmdb\_ci\_kubernetes\_node and will be populated by CNO. kubelet\_version kubeproxy\_version container\_runtime\_version
* Ability to control execution parameters from the ServiceNow instance
* Ability to define related records to be associated with a custom resource
* Bug fixes
#### Version 3.6.2 - May 2024
New: You can define a number of additional Kubernetes resources that you need to bring into the CMDB. You can also define values they would like to bring beyond the out-of-box values such as name, UID and namespace the
system brings automatically.
#### Version 3.5.0 - February 2024
Migrated policies and scripts from Agent Client Collector for Visibility store application to Agent Client Collector for Visibility core application.
#### Version 3.4.0 - November 2023
* New:
+ Installed Software and Software Metering: support for additional data sources:
- chocolatey
- winget
- click-to-run
+ Software Metering:
- property to bypass reclamation rules and directly create software usage for licensable software
- property to rely on the computer assigned\_to attribute when the user running a process can't be mapped to a sys\_user
+ Ease-of-Use test checks
* Changed: OOTB policies: software metering only extracted on Computer CIs
* Fixed:
+ Hardware information on some AWS instance types
+ 'Is Virtual' flag on some hardware types
#### Version 3.3.0 - August 2023
* New
+ Software Metering and Assigned To: Support for mapping users to the right Active Directory domain: sn\_acc\_visibility.advanced\_metering\_user\_mapping\_field
+ SAM Advanced Metering: Support for MacOS Endpoint devices; see the notes below for activating the feature.
* Changed
+ SAM Advanced Metering: Allows for additional datapoints collected by osqueryd.
* Fixed
+ Filtering out invalid software versions.
+ Fixes in installed software and logged in user modules.
+ Storage Devices: Support for NON Microsoft disks on Windows cloud instances.
Note on SAM Advanced Metering for MacOS: When upgrading the ACC-V plugin, apply the changes for the Installed Software + SAM Advanced policies and republish them to take effect.
#### Version 3.1.0 - May 2023
* New:
+ Support for MacOS Ventura on ARM64 - Apple Silicon M1/M2
+ K8S Discovery via Informer.
* Fixed:
+ Installed Software policy: handling large payload.
+ IRE identifier on persisting file systems.
#### Version 3.0.0 - November 2022
* New:
+ cmdb\_ci\_computer.assigned\_to can be assigned via sn\_acc\_visibility.set\_assigned\_to and sn\_acc\_visibility.assigned\_to\_user\_order properties.
+ Full support for ACC running on GCP: Object ID retrieved and CI relationship created if the VM instance record is populated via Cloud Discovery.
+ Extended coverage on local and remote file systems.
+ Memory Modules
+ Support for localization on the ServiceNow instance.
* Changed: More flexibility in OS Users: Preference for local and/or system/special accounts collected via sn\_acc\_visibility.persist os\_user\_type sys\_property.
* Fixed: OS users: Data collection will not trigger the mount of user home directories when automount is enabled.
#### Version 2.3.0 - August 2022
* New:
+ Supporting new OS Versions
- Windows 2022 Server
- macOS Monterey (x86)
- CentOS Stream 8 and 9
- RHEL 9
+ Windows installer improvements
- Run agent service as gMSA, LocalService and Local SYSTEM accounts
- Additional options added to commandline agent installer
* ServiceNow user set with "password never expires"
* DenyLogicalLogin for ServiceNow user
* Agent installation will not automically start the service
+ Host CI Identification
- Agent will use the serial number table to uniquely identify the CI through IRE
- Ability to choose the type of required serial number [BIOS, Baseboard and others] to the computer CI serial\_number attribute via the system property sn\_agent.ci\_serial\_number.pref\_order
+ Support for DNS names (just like using Horizontal Discovery)
+ Installed Software: identify portable applications installed from portableapps.com
* Changed:
+ Allow List for ACC-Visibility plugins: skip\_arguments set to true
+ Attributes collection reworked between base ACC-F scripts and ACC-V modules
* Fixed: Software Edition fixed for Adobe Acrobat and Microsoft SQL Server
#### Version 2.2.3 - May 2022
* New:
+ Support for Windows 11 Professional and Enterprise
+ Software Metering: Support for Last Accessed Time for MacOS
+ Hardware Components: Intel vPro Platform attributes
* Changed:
+ Dedicated check type for SAM policies
+ OS Users: hide unused 'password' column
* Fixed:
+ Installed Software policy not activated
+ Storage devices rejected by IRE on some Windows systems
+ Provided\_by value in storage\_devices and file\_systems missing on some environments
+ File system and storage device types missing in dropdown
+ Running osqueryi commands on systems running osquery daemon
+ OS users records not refreshed
+ Owns:Owned by relationship missing between network adapters and ip addresses
#### Version 2.1.0 - February 2022
* New: Support for IPv6
* Changed: Replaced all PowerShell commands with native Ruby and/or via OSQuery
* Fixed:
+ Network Adapter and IP addresses marked as absent
+ OS installation date time: fix timezone
+ OSQuery hanging in some cases
+ Updated check definitions for Enhanced Discovery
#### Version 2.0.0 - December 2021
* New:
+ Introduced SAM Total Usage Metrics for Installed Software on Windows.
+ Local users retrieved and stored in cmdb\_os\_user table.
* Changed:
+ CI Name coming from computername vs. DNS hostname on Windows, now using the following properties:
- glide.discovery.hostname.wmi\_trusted
- glide.discovery.hostname.case
+ Installed software moved to its own policy
* Fixed:
+ Array storage devices on Windows
+ Special file systems on Windows
+ Collect chassis serial number
+ Install date on MacOS
+ Network adapters with empty name or MAC address
#### Version 1.3.0 - September 2021
* New:
+ Support for Oracle Linux, Amazon Linux 2, and MacOS (x86\_64 architecture only)
+ Exclusion lists for unwanted NICs and/or IP addresses
* Fixed:
+ UTF-8 characters (see KB0966705 for configuring the MID for UTF-8 support)
+ Related CI relationships in some cases with multiple NICs
+ Disk partition name on nvme devices
#### Version 1.2.0 - July 2021
* New:
+ Support for additional cloud providers: Azure and GCP
+ Independent file systems (squashfs)
* Changed:
+ The discovery source for Software Installations (cmdb\_sam\_sw\_install) is set to "ServiceNow" to avoid duplicate records when running both agent-based and horizontal Discovery
+ Performance improvements at the agent registration
+ Default serial number on Windows set to Baseboard and fallback to BIOS serial number to align with horizontal discovery behavior Interval value set to 24 hours by default on the updated discovery policy
* Fixed:
+ Several gaps in data collection for installed software, chassis, storage devices and file systems Partial payload returned for updated discovery script when a sub-script fails Duplicate CI IP record cleanup
Serial number input validation
#### Version 1.0.12 - May 2021
* Changed: Discovery Source for ACC-V is now "ACC-Visibility"
* Fixed: Minor issue on FQDN on Windows in specific cases
* Known Issues: Error handling in the payload for storage devices on some Windows devices. Temporary workaround: take off storage\_devices from the check definition.
#### Version 1.0.3 - April 2021
* New: Support for Ubuntu
* Changed: Improvements to data collection for SAM software usage
* Fixed:
+ Windows Servers and SLES classified as servers instead of computers
+ Software installations on Windows 2012 R2
+ Timezone for software usage - last used timestamp
+ Object ID for Windows 2019 instances on AWS
* Removed: DHCP enabled flag on Linux
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-aiops-dashboards.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-aiops-dashboards.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-aiops-dashboards.html | AIOps Dashboards release notes | Version history for the ITOM AIOps Dashboards on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-aiops-dashboards.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-aiops-dashboards.html"><body id="store-rn-itom-aiops-dashboards"><main role="main"><article role="article" class="dita" id="store-rn-itom-aiops-dashboards" aria-labelledby="title_store-rn-itom-aiops-dashboards">
<h1 class="title topictitle1" id="title_store-rn-itom-aiops-dashboards">AIOps Dashboards release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITOM AIOps Dashboards on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-aiops-dashboards__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d262418e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 26.0.6 - August 2025</dt>
<dd class="dd">New: AIOps 360 Overview: This dashboard offers a holistic view of the AIOps solution's performance, enabling data-driven decision-making. It is tailored to provide essential insights to system sponsors, managers, and users by
highlighting the solution's impact on cost savings, time efficiency, and overall system stability. Key insights include alert aggregation and incident prevention, estimated time savings, and team efficiency.</dd>
<dt class="dt dlterm">Version 23.0.1 - November 2023</dt>
<dd class="dd" id="store-rn-itom-aiops-dashboards__latest-store-rn-itom-aiops-dashboards">No changes.</dd>
<dt class="dt dlterm">Version 23.0.0 - August 2023</dt>
<dd class="dd"><div class="p"><ul class="ul" id="store-rn-itom-aiops-dashboards__ul_rnx_d15_2yb">
<li class="li">The AIOps Dashboards application provides a unified, modern experience for all ITOM AIOps related dashboards as part of Service Operations Workspace. It targets multiple ITOM personas with different needs:<ul class="ul" id="store-rn-itom-aiops-dashboards__ul_lj1_f15_2yb">
<li class="li">Admins who want to monitor and troubleshoot their daily operations (Event and alert processing, ACC agent health, HLA Operations)</li>
<li class="li">Executives who are interested in the business outcomes of their IT operations</li>
<li class="li">SMEs (e.g. Linux admin, Azure admin, DBA, etc.) who want to monitor their infrastructure and see specific performance metrics for different technologies</li>
</ul></li>
<li class="li">The AIOps dashboards are built with ServiceNow Performance Analytics (PA) using resuable components (PA data visualizations) to allow customizations. All dashboards can be duplicated then edited.</li>
</ul></div></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-aiops-dashboards.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-aiops-dashboards.html\"><body id=\"store-rn-itom-aiops-dashboards\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-aiops-dashboards\" aria-labelledby=\"title_store-rn-itom-aiops-dashboards\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-aiops-dashboards\">AIOps Dashboards release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITOM AIOps Dashboards on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-aiops-dashboards__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d262418e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 26.0.6 - August 2025</dt>\n <dd class=\"dd\">New: AIOps 360 Overview: This dashboard offers a holistic view of the AIOps solution's performance, enabling data-driven decision-making. It is tailored to provide essential insights to system sponsors, managers, and users by\n highlighting the solution's impact on cost savings, time efficiency, and overall system stability. Key insights include alert aggregation and incident prevention, estimated time savings, and team efficiency.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.1 - November 2023</dt>\n <dd class=\"dd\" id=\"store-rn-itom-aiops-dashboards__latest-store-rn-itom-aiops-dashboards\">No changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.0 - August 2023</dt>\n <dd class=\"dd\"><div class=\"p\"><ul class=\"ul\" id=\"store-rn-itom-aiops-dashboards__ul_rnx_d15_2yb\">\n <li class=\"li\">The AIOps Dashboards application provides a unified, modern experience for all ITOM AIOps related dashboards as part of Service Operations Workspace. It targets multiple ITOM personas with different needs:<ul class=\"ul\" id=\"store-rn-itom-aiops-dashboards__ul_lj1_f15_2yb\">\n <li class=\"li\">Admins who want to monitor and troubleshoot their daily operations (Event and alert processing, ACC agent health, HLA Operations)</li>\n <li class=\"li\">Executives who are interested in the business outcomes of their IT operations</li>\n <li class=\"li\">SMEs (e.g. Linux admin, Azure admin, DBA, etc.) who want to monitor their infrastructure and see specific performance metrics for different technologies</li>\n </ul></li>\n <li class=\"li\">The AIOps dashboards are built with ServiceNow Performance Analytics (PA) using resuable components (PA data visualizations) to allow customizations. All dashboards can be duplicated then edited.</li>\n </ul></div></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # AIOps Dashboards release notes
Version history for the ITOM AIOps Dashboards on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 26.0.6 - August 2025
New: AIOps 360 Overview: This dashboard offers a holistic view of the AIOps solution's performance, enabling data-driven decision-making. It is tailored to provide essential insights to system sponsors, managers, and users by
highlighting the solution's impact on cost savings, time efficiency, and overall system stability. Key insights include alert aggregation and incident prevention, estimated time savings, and team efficiency.
#### Version 23.0.1 - November 2023
No changes.
#### Version 23.0.0 - August 2023
* The AIOps Dashboards application provides a unified, modern experience for all ITOM AIOps related dashboards as part of Service Operations Workspace. It targets multiple ITOM personas with different needs:
+ Admins who want to monitor and troubleshoot their daily operations (Event and alert processing, ACC agent health, HLA Operations)
+ Executives who are interested in the business outcomes of their IT operations
+ SMEs (e.g. Linux admin, Azure admin, DBA, etc.) who want to monitor their infrastructure and see specific performance metrics for different technologies
* The AIOps dashboards are built with ServiceNow Performance Analytics (PA) using resuable components (PA data visualizations) to allow customizations. All dashboards can be duplicated then edited.
| ---
title: AIOps Dashboards release notes
description: Version history for the ITOM AIOps Dashboards on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# AIOps Dashboards release notes
Version history for the ITOM AIOps Dashboards on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 26.0.6 - August 2025
New: AIOps 360 Overview: This dashboard offers a holistic view of the AIOps solution's performance, enabling data-driven decision-making. It is tailored to provide essential insights to system sponsors, managers, and users by
highlighting the solution's impact on cost savings, time efficiency, and overall system stability. Key insights include alert aggregation and incident prevention, estimated time savings, and team efficiency.
#### Version 23.0.1 - November 2023
No changes.
#### Version 23.0.0 - August 2023
* The AIOps Dashboards application provides a unified, modern experience for all ITOM AIOps related dashboards as part of Service Operations Workspace. It targets multiple ITOM personas with different needs:
+ Admins who want to monitor and troubleshoot their daily operations (Event and alert processing, ACC agent health, HLA Operations)
+ Executives who are interested in the business outcomes of their IT operations
+ SMEs (e.g. Linux admin, Azure admin, DBA, etc.) who want to monitor their infrastructure and see specific performance metrics for different technologies
* The AIOps dashboards are built with ServiceNow Performance Analytics (PA) using resuable components (PA data visualizations) to allow customizations. All dashboards can be duplicated then edited.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-aiops-experience.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-aiops-experience.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-aiops-experience.html | AIOps Experience release notes | Version history for the ITOM AIOps Experience application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-aiops-experience.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-aiops-experience.html"><body id="store-rn-itom-aiops-experience"><main role="main"><article role="article" class="dita" id="store-rn-itom-aiops-experience" aria-labelledby="title_store-rn-itom-aiops-experience">
<h1 class="title topictitle1" id="title_store-rn-itom-aiops-experience">AIOps Experience release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITOM AIOps Experience application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-aiops-experience__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d164839e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 26.9.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:
<ul class="ul">
<li class="li">New 360 AIOps dashboard available in the Service Operations Workspace.</li>
<li class="li">Support for mixed group criteria in the Link View, Express List, and Alert Form.</li>
<li class="li">Anomaly card embedded in the Express List for Metric Intelligence Anomaly and Health Log Analytics alerts</li>
<li class="li">Auto-resume live list feature in the Express List</li>
<li class="li">Configurable default time range for the Express List</li>
<li class="li">Support for Health Log Analytics alerts in the Link View</li>
<li class="li">New Cribl data input for Health Log Analytics in the Integrations Launchpad</li>
<li class="li">New generic OLTP data input for Health Log Analytics in the Integrations Launchpad</li>
<li class="li">Grouping automations now support grouping alerts with related CIs and matching fields or tags</li>
<li class="li">Enrichment automations now include a test option for CI identification and a checkbox to easily clear the node.</li>
<li class="li">Ignore automations now include a button to enforce running ignore automations before enrichment automations when opening legacy event rules.</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">In response automations, more alert management rules can now be opened from UI16. The fields for parent and maintenance are now optional, and you can also use lower order numbers and matching condition builder
fields.</li>
<li class="li">When both the "evt_mgmt_admin" and "evt_team_operator" roles are assigned to the same user, the permissions and filters of "evt_mgmt_admin" take precedence.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Hide the surrounding log from the alert form for virtual HLA alerts</li>
<li class="li">Express list: <ul class="ul">
<li class="li">Fixed an issue with the Application service filter</li>
<li class="li">Fixed an issue where the Alert Tags column could not be removed from the view</li>
<li class="li">Fixed a problem editing Express List views that had a filter set on the "Source" field</li>
<li class="li">Fixed a problem with the Link View Legend for the Resource toggle</li>
<li class="li">Fixed accessibility issues related to tab and keyboard navigation</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.7.3 - July 2025</dt>
<dd class="dd">Fixed: Link view buttons are disabled</dd>
<dt class="dt dlterm">Version 26.7.2 - June 2025</dt>
<dd class="dd" id="store-rn-itom-aiops-experience__latest-store-rn-itom-aiops-experience"><ul class="ul">
<li class="li">Fixed in Integration Launchpad <ul class="ul">
<li class="li">PRB1884316 - Integration Launchpad not working with HLA versions prior to February.</li>
<li class="li">PRB1890903 - Push Connector Instance Deletion Issue Not Created via Integration Launchpad.</li>
<li class="li">PRB1892575 - Integration created for a Dynamic CI service in SRM has a blank "Default CI" field.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.7.0 - May 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:
<ul class="ul">
<li class="li">Express List Data Source icons improvements
<ul class="ul">
<li class="li">Added new icons for HLA alerts and now display all source icons for alert groups in the Express List.</li>
<li class="li">In the Preview Panel, the alert card for alert groups also shows the source icon for each alert.</li>
</ul>
</li>
<li class="li">Integration Launchpad and Overview Page Enhancements for HLA Data Inputs <ul class="ul">
<li class="li">Added link to Log Viewer in context</li>
<li class="li">Adjusted banner on the Overview page</li>
<li class="li">New Log Analytics push integration for REST API data input</li>
<li class="li">New Log Analytics integration for Kafka data input</li>
<li class="li">AWS Firehose integration for Log Analytics</li>
<li class="li">New integration for Azure Log Analytics data input</li>
<li class="li">New integration for Splunk data input in the Integration Launchpad</li>
</ul>
</li>
</ul>
</li>
<li class="li">Fixed: Accessibility improvements on the Service Dashboard</li>
</ul></dd>
<dt class="dt dlterm">Version 26.3.4 - March 2025</dt>
<dd class="dd">Fixed: Fixing a bug in the Express list- preview panel, for cases where an Alerts Additional info field contains a nested object.</dd>
<dt class="dt dlterm">Version 26.3.1 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-aiops-experience__ul_xfj_mqx_c2c">
<li class="li">Added the ability to simulate all grouping types in Alert Automation Grouping Definitions.</li>
<li class="li">Introduced new Health Log Analytics Data Inputs in the Integrations Launchpad.</li>
<li class="li">Added support for the Network Traffic Correlation Group in the Express List and Alert form.</li>
<li class="li">Introduced a new Link View Visualization for the Network Traffic Correlation Group.</li>
<li class="li">Added the "Add Alerts to Group" action in the Express List.</li>
<li class="li">Introduced a new role in Event Management (evt_team_operator) to support federated teams. Users with this role can: <ul class="ul" id="store-rn-itom-aiops-experience__ul_ugj_mqx_c2c">
<li class="li">Create new integrations for their teams.</li>
<li class="li">Create and edit alert automations for their teams.</li>
<li class="li">Access a filtered list of alerts that belong to their teams.</li>
<li class="li">View the on-call schedule of their teams.</li>
</ul>
</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-aiops-experience__ul_tqk_nqx_c2c">
<li class="li">Made accessibility improvements.</li>
<li class="li">Redesigned the Additional Info field in the Express List.</li>
<li class="li">Added new fields to the CI Info in the Express List preview panel.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.1.15 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-aiops-experience__ul_p1h_wdl_dcc">
<li class="li">Disabled the user role option to create an incident using general actions.</li>
<li class="li">SOW: Fixed missing configuration item value in the alert card.</li>
<li class="li">Preview panel timeline: Closed alerts were still shown as open.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 24.2.3 - June 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-aiops-experience__ul_a14_1cw_4bc">
<li class="li">New:<ul class="ul" id="store-rn-itom-aiops-experience__ul_zpf_bcw_4bc">
<li class="li">Alert Timeline View</li>
<li class="li">Link View</li>
<li class="li">Free-text search of alerts</li>
<li class="li">Keyboard interactions</li>
<li class="li">Connector health KPIs</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-aiops-experience__ul_jgk_ccw_4bc">
<li class="li">Restyled alert panel</li>
<li class="li">Display time format according to user preferences</li>
</ul></li>
<li class="li">Fixed: Alert auto-refresh issues</li>
</ul></dd>
<dt class="dt dlterm">Version 24.1.1 - March 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Add Alert Assist to the Express List - simplify and enrich with technical analysis using Now Assist</li>
<li class="li">Manage views (Express List) - Centralized place to manage views for users according to their group membership</li>
<li class="li">Probable root cause in Alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List</li>
<li class="li">Define assigned teams in connector setup (Integration Launchpad) - add the option to assign a connector to a specific team to achieve ownership and assignment to a team.</li>
<li class="li">Customer connector definition - add the option to map from received events (Integration Launchpad)</li>
<li class="li">Add alert trends to the Alert preview panel (Express list) - Add information on repeated alerts, and similar alerts to the alert preview panel in the Express List.</li>
</ul></li>
<li class="li">Changed: Align Source icons in the Express List and the Integration Launchpad</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixing the loading time of large alert groups</li>
<li class="li">Fixing UI for long filter name</li>
<li class="li">Fixing live list filters when filtering on complex columns</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 23.1.1 - March 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New
<ul class="ul">
<li class="li">Add Alert Assist to the Express List - simplify and enrich with technical analysis using Now Assist</li>
<li class="li">Manage views (Express List) - Centralized place to manage views for users according to their group membership</li>
<li class="li">Probable root cause in Alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List</li>
<li class="li">Define assigned teams in connector setup (Integration Launchpad) - add the option to assign a connector to a specific team to achieve ownership and assignment to a team.</li>
<li class="li">Customer connector definition - add the option to map from received events (Integration Launchpad)</li>
<li class="li">Add alert trends to the Alert preview panel (Express list) - Add information on repeated alerts, and similar alerts to the alert preview panel in the Express List.</li>
</ul></li>
<li class="li">Changed
<ul class="ul">
<li class="li">Align Source icons in the Express List and the Integration Launchpad</li>
</ul></li>
<li class="li">Fixed
<ul class="ul">
<li class="li">Fixing the loading time of large alert groups</li>
<li class="li">Fixing UI for long filter name</li>
<li class="li">Fixing live list filters when filtering on complex columns</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 24.0.2 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Accessibility updates to comply with WCAG 2.1AA</li>
<li class="li">Fixing multiple issues in the Express List</li>
<li class="li">Adopting the standard record page (i.e. SRP) in Service Operations Workspace</li>
</ul></dd>
<dt class="dt dlterm">Version 23.0.2 - November 2023</dt>
<dd class="dd">No changes.</dd>
<dt class="dt dlterm">Version 23.0.0 - August 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-aiops-experience__ul_gcc_1hn_2yb">
<li class="li">The AIOps Experience app is a transformative addition to the AIOps product in ServiceNow, revolutionizing the entire ITOM (IT Operations Management) Health user experience. This app introduces three powerful capabilities,
namely the Express List, Integration Launchpad, and AIOps Dashboards, each delivering unique value, but when combined, they elevate the user experience to a whole new level.<ul class="ul" id="store-rn-itom-aiops-experience__ul_b1s_wgn_2yb">
<li class="li">Express List: The Express List is a game-changer for alert management. It provides a consolidated platform where users can efficiently triage, conduct root cause analysis (RCA), and remediate alerts seamlessly. With
real-time updates, dynamic filtering, and an intuitive preview pane, users can stay on top of their alert workflows and take immediate action with unparalleled ease and speed.</li>
<li class="li">Integration Launchpad: With the Integration Launchpad, users gain access to a hub of seamless connections to various external tools and services. It is also simplifying the onboarding of new data sources. This
simplifies the integration process, enabling users to effortlessly leverage their existing ITOM ecosystem within the ServiceNow platform. The Integration Launchpad streamlines data exchange and improves cross-platform
collaboration, enhancing efficiency and productivity across the board.</li>
<li class="li">AIOps Dashboards: The AIOps Dashboards offer comprehensive visualizations of critical operational data and insights. Users can monitor key performance indicators (KPIs), track service health, and gain valuable context
on the overall IT environment. These customizable dashboards empower users with actionable insights, facilitating data-driven decision-making and ensuring proactive responses to potential issues.</li>
</ul></li>
<li class="li">When used in tandem, the Express List, Integration Launchpad, and AIOps Dashboards create a unified, seamless, and efficient user experience. The revamped ITOM Health interface empowers IT teams to swiftly identify and
resolve alerts, optimize performance, and improve overall operational efficiency. By providing a consolidated platform for alert management, simplifying integrations, and offering data-rich dashboards, the AIOps Experience
app truly takes ServiceNow's AIOps product to a new level, helping organizations achieve greater operational excellence and deliver exceptional IT services.</li>
</ul></dd>
</dl>
</section>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-aiops-experience.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-aiops-experience.html\"><body id=\"store-rn-itom-aiops-experience\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-aiops-experience\" aria-labelledby=\"title_store-rn-itom-aiops-experience\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-aiops-experience\">AIOps Experience release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITOM AIOps Experience application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-aiops-experience__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d164839e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 26.9.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:\n <ul class=\"ul\">\n <li class=\"li\">New 360 AIOps dashboard available in the Service Operations Workspace.</li>\n <li class=\"li\">Support for mixed group criteria in the Link View, Express List, and Alert Form.</li>\n <li class=\"li\">Anomaly card embedded in the Express List for Metric Intelligence Anomaly and Health Log Analytics alerts</li>\n <li class=\"li\">Auto-resume live list feature in the Express List</li>\n <li class=\"li\">Configurable default time range for the Express List</li>\n <li class=\"li\">Support for Health Log Analytics alerts in the Link View</li>\n <li class=\"li\">New Cribl data input for Health Log Analytics in the Integrations Launchpad</li>\n <li class=\"li\">New generic OLTP data input for Health Log Analytics in the Integrations Launchpad</li>\n <li class=\"li\">Grouping automations now support grouping alerts with related CIs and matching fields or tags</li>\n <li class=\"li\">Enrichment automations now include a test option for CI identification and a checkbox to easily clear the node.</li>\n <li class=\"li\">Ignore automations now include a button to enforce running ignore automations before enrichment automations when opening legacy event rules.</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">In response automations, more alert management rules can now be opened from UI16. The fields for parent and maintenance are now optional, and you can also use lower order numbers and matching condition builder\n fields.</li>\n <li class=\"li\">When both the "evt_mgmt_admin" and "evt_team_operator" roles are assigned to the same user, the permissions and filters of "evt_mgmt_admin" take precedence.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Hide the surrounding log from the alert form for virtual HLA alerts</li>\n <li class=\"li\">Express list: <ul class=\"ul\">\n <li class=\"li\">Fixed an issue with the Application service filter</li>\n <li class=\"li\">Fixed an issue where the Alert Tags column could not be removed from the view</li>\n <li class=\"li\">Fixed a problem editing Express List views that had a filter set on the "Source" field</li>\n <li class=\"li\">Fixed a problem with the Link View Legend for the Resource toggle</li>\n <li class=\"li\">Fixed accessibility issues related to tab and keyboard navigation</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.7.3 - July 2025</dt>\n <dd class=\"dd\">Fixed: Link view buttons are disabled</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.7.2 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-aiops-experience__latest-store-rn-itom-aiops-experience\"><ul class=\"ul\">\n <li class=\"li\">Fixed in Integration Launchpad <ul class=\"ul\">\n <li class=\"li\">PRB1884316 - Integration Launchpad not working with HLA versions prior to February.</li>\n <li class=\"li\">PRB1890903 - Push Connector Instance Deletion Issue Not Created via Integration Launchpad.</li>\n <li class=\"li\">PRB1892575 - Integration created for a Dynamic CI service in SRM has a blank "Default CI" field.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.7.0 - May 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:\n <ul class=\"ul\">\n <li class=\"li\">Express List Data Source icons improvements\n <ul class=\"ul\">\n <li class=\"li\">Added new icons for HLA alerts and now display all source icons for alert groups in the Express List.</li>\n <li class=\"li\">In the Preview Panel, the alert card for alert groups also shows the source icon for each alert.</li>\n </ul>\n </li>\n <li class=\"li\">Integration Launchpad and Overview Page Enhancements for HLA Data Inputs <ul class=\"ul\">\n <li class=\"li\">Added link to Log Viewer in context</li>\n <li class=\"li\">Adjusted banner on the Overview page</li>\n <li class=\"li\">New Log Analytics push integration for REST API data input</li>\n <li class=\"li\">New Log Analytics integration for Kafka data input</li>\n <li class=\"li\">AWS Firehose integration for Log Analytics</li>\n <li class=\"li\">New integration for Azure Log Analytics data input</li>\n <li class=\"li\">New integration for Splunk data input in the Integration Launchpad</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Fixed: Accessibility improvements on the Service Dashboard</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.3.4 - March 2025</dt>\n <dd class=\"dd\">Fixed: Fixing a bug in the Express list- preview panel, for cases where an Alerts Additional info field contains a nested object.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.3.1 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-aiops-experience__ul_xfj_mqx_c2c\">\n <li class=\"li\">Added the ability to simulate all grouping types in Alert Automation Grouping Definitions.</li>\n <li class=\"li\">Introduced new Health Log Analytics Data Inputs in the Integrations Launchpad.</li>\n <li class=\"li\">Added support for the Network Traffic Correlation Group in the Express List and Alert form.</li>\n <li class=\"li\">Introduced a new Link View Visualization for the Network Traffic Correlation Group.</li>\n <li class=\"li\">Added the "Add Alerts to Group" action in the Express List.</li>\n <li class=\"li\">Introduced a new role in Event Management (evt_team_operator) to support federated teams. Users with this role can: <ul class=\"ul\" id=\"store-rn-itom-aiops-experience__ul_ugj_mqx_c2c\">\n <li class=\"li\">Create new integrations for their teams.</li>\n <li class=\"li\">Create and edit alert automations for their teams.</li>\n <li class=\"li\">Access a filtered list of alerts that belong to their teams.</li>\n <li class=\"li\">View the on-call schedule of their teams.</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-aiops-experience__ul_tqk_nqx_c2c\">\n <li class=\"li\">Made accessibility improvements.</li>\n <li class=\"li\">Redesigned the Additional Info field in the Express List.</li>\n <li class=\"li\">Added new fields to the CI Info in the Express List preview panel.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.15 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-aiops-experience__ul_p1h_wdl_dcc\">\n <li class=\"li\">Disabled the user role option to create an incident using general actions.</li>\n <li class=\"li\">SOW: Fixed missing configuration item value in the alert card.</li>\n <li class=\"li\">Preview panel timeline: Closed alerts were still shown as open.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.3 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-aiops-experience__ul_a14_1cw_4bc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-aiops-experience__ul_zpf_bcw_4bc\">\n <li class=\"li\">Alert Timeline View</li>\n <li class=\"li\">Link View</li>\n <li class=\"li\">Free-text search of alerts</li>\n <li class=\"li\">Keyboard interactions</li>\n <li class=\"li\">Connector health KPIs</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-aiops-experience__ul_jgk_ccw_4bc\">\n <li class=\"li\">Restyled alert panel</li>\n <li class=\"li\">Display time format according to user preferences</li>\n </ul></li>\n <li class=\"li\">Fixed: Alert auto-refresh issues</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.1.1 - March 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Add Alert Assist to the Express List - simplify and enrich with technical analysis using Now Assist</li>\n <li class=\"li\">Manage views (Express List) - Centralized place to manage views for users according to their group membership</li>\n <li class=\"li\">Probable root cause in Alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List</li>\n <li class=\"li\">Define assigned teams in connector setup (Integration Launchpad) - add the option to assign a connector to a specific team to achieve ownership and assignment to a team.</li>\n <li class=\"li\">Customer connector definition - add the option to map from received events (Integration Launchpad)</li>\n <li class=\"li\">Add alert trends to the Alert preview panel (Express list) - Add information on repeated alerts, and similar alerts to the alert preview panel in the Express List.</li>\n </ul></li>\n <li class=\"li\">Changed: Align Source icons in the Express List and the Integration Launchpad</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixing the loading time of large alert groups</li>\n <li class=\"li\">Fixing UI for long filter name</li>\n <li class=\"li\">Fixing live list filters when filtering on complex columns</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 23.1.1 - March 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New\n <ul class=\"ul\">\n <li class=\"li\">Add Alert Assist to the Express List - simplify and enrich with technical analysis using Now Assist</li>\n <li class=\"li\">Manage views (Express List) - Centralized place to manage views for users according to their group membership</li>\n <li class=\"li\">Probable root cause in Alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List</li>\n <li class=\"li\">Define assigned teams in connector setup (Integration Launchpad) - add the option to assign a connector to a specific team to achieve ownership and assignment to a team.</li>\n <li class=\"li\">Customer connector definition - add the option to map from received events (Integration Launchpad)</li>\n <li class=\"li\">Add alert trends to the Alert preview panel (Express list) - Add information on repeated alerts, and similar alerts to the alert preview panel in the Express List.</li>\n </ul></li>\n <li class=\"li\">Changed\n <ul class=\"ul\">\n <li class=\"li\">Align Source icons in the Express List and the Integration Launchpad</li>\n </ul></li>\n <li class=\"li\">Fixed\n <ul class=\"ul\">\n <li class=\"li\">Fixing the loading time of large alert groups</li>\n <li class=\"li\">Fixing UI for long filter name</li>\n <li class=\"li\">Fixing live list filters when filtering on complex columns</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.2 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Accessibility updates to comply with WCAG 2.1AA</li>\n <li class=\"li\">Fixing multiple issues in the Express List</li>\n <li class=\"li\">Adopting the standard record page (i.e. SRP) in Service Operations Workspace</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.2 - November 2023</dt>\n <dd class=\"dd\">No changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-aiops-experience__ul_gcc_1hn_2yb\">\n <li class=\"li\">The AIOps Experience app is a transformative addition to the AIOps product in ServiceNow, revolutionizing the entire ITOM (IT Operations Management) Health user experience. This app introduces three powerful capabilities,\n namely the Express List, Integration Launchpad, and AIOps Dashboards, each delivering unique value, but when combined, they elevate the user experience to a whole new level.<ul class=\"ul\" id=\"store-rn-itom-aiops-experience__ul_b1s_wgn_2yb\">\n <li class=\"li\">Express List: The Express List is a game-changer for alert management. It provides a consolidated platform where users can efficiently triage, conduct root cause analysis (RCA), and remediate alerts seamlessly. With\n real-time updates, dynamic filtering, and an intuitive preview pane, users can stay on top of their alert workflows and take immediate action with unparalleled ease and speed.</li>\n <li class=\"li\">Integration Launchpad: With the Integration Launchpad, users gain access to a hub of seamless connections to various external tools and services. It is also simplifying the onboarding of new data sources. This\n simplifies the integration process, enabling users to effortlessly leverage their existing ITOM ecosystem within the ServiceNow platform. The Integration Launchpad streamlines data exchange and improves cross-platform\n collaboration, enhancing efficiency and productivity across the board.</li>\n <li class=\"li\">AIOps Dashboards: The AIOps Dashboards offer comprehensive visualizations of critical operational data and insights. Users can monitor key performance indicators (KPIs), track service health, and gain valuable context\n on the overall IT environment. These customizable dashboards empower users with actionable insights, facilitating data-driven decision-making and ensuring proactive responses to potential issues.</li>\n </ul></li>\n <li class=\"li\">When used in tandem, the Express List, Integration Launchpad, and AIOps Dashboards create a unified, seamless, and efficient user experience. The revamped ITOM Health interface empowers IT teams to swiftly identify and\n resolve alerts, optimize performance, and improve overall operational efficiency. By providing a consolidated platform for alert management, simplifying integrations, and offering data-rich dashboards, the AIOps Experience\n app truly takes ServiceNow's AIOps product to a new level, helping organizations achieve greater operational excellence and deliver exceptional IT services.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # AIOps Experience release notes
Version history for the ITOM AIOps Experience application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 26.9.0 - August 2025
* New:
+ New 360 AIOps dashboard available in the Service Operations Workspace.
+ Support for mixed group criteria in the Link View, Express List, and Alert Form.
+ Anomaly card embedded in the Express List for Metric Intelligence Anomaly and Health Log Analytics alerts
+ Auto-resume live list feature in the Express List
+ Configurable default time range for the Express List
+ Support for Health Log Analytics alerts in the Link View
+ New Cribl data input for Health Log Analytics in the Integrations Launchpad
+ New generic OLTP data input for Health Log Analytics in the Integrations Launchpad
+ Grouping automations now support grouping alerts with related CIs and matching fields or tags
+ Enrichment automations now include a test option for CI identification and a checkbox to easily clear the node.
+ Ignore automations now include a button to enforce running ignore automations before enrichment automations when opening legacy event rules.
* Changed:
+ In response automations, more alert management rules can now be opened from UI16. The fields for parent and maintenance are now optional, and you can also use lower order numbers and matching condition builder
fields.
+ When both the "evt\_mgmt\_admin" and "evt\_team\_operator" roles are assigned to the same user, the permissions and filters of "evt\_mgmt\_admin" take precedence.
* Fixed:
+ Hide the surrounding log from the alert form for virtual HLA alerts
+ Express list:
- Fixed an issue with the Application service filter
- Fixed an issue where the Alert Tags column could not be removed from the view
- Fixed a problem editing Express List views that had a filter set on the "Source" field
- Fixed a problem with the Link View Legend for the Resource toggle
- Fixed accessibility issues related to tab and keyboard navigation
#### Version 26.7.3 - July 2025
Fixed: Link view buttons are disabled
#### Version 26.7.2 - June 2025
* Fixed in Integration Launchpad
+ PRB1884316 - Integration Launchpad not working with HLA versions prior to February.
+ PRB1890903 - Push Connector Instance Deletion Issue Not Created via Integration Launchpad.
+ PRB1892575 - Integration created for a Dynamic CI service in SRM has a blank "Default CI" field.
#### Version 26.7.0 - May 2025
* New:
+ Express List Data Source icons improvements
- Added new icons for HLA alerts and now display all source icons for alert groups in the Express List.
- In the Preview Panel, the alert card for alert groups also shows the source icon for each alert.
+ Integration Launchpad and Overview Page Enhancements for HLA Data Inputs
- Added link to Log Viewer in context
- Adjusted banner on the Overview page
- New Log Analytics push integration for REST API data input
- New Log Analytics integration for Kafka data input
- AWS Firehose integration for Log Analytics
- New integration for Azure Log Analytics data input
- New integration for Splunk data input in the Integration Launchpad
* Fixed: Accessibility improvements on the Service Dashboard
#### Version 26.3.4 - March 2025
Fixed: Fixing a bug in the Express list- preview panel, for cases where an Alerts Additional info field contains a nested object.
#### Version 26.3.1 - February 2025
* New:
+ Added the ability to simulate all grouping types in Alert Automation Grouping Definitions.
+ Introduced new Health Log Analytics Data Inputs in the Integrations Launchpad.
+ Added support for the Network Traffic Correlation Group in the Express List and Alert form.
+ Introduced a new Link View Visualization for the Network Traffic Correlation Group.
+ Added the "Add Alerts to Group" action in the Express List.
+ Introduced a new role in Event Management (evt\_team\_operator) to support federated teams. Users with this role can:
- Create new integrations for their teams.
- Create and edit alert automations for their teams.
- Access a filtered list of alerts that belong to their teams.
- View the on-call schedule of their teams.
* Changed:
+ Made accessibility improvements.
+ Redesigned the Additional Info field in the Express List.
+ Added new fields to the CI Info in the Express List preview panel.
#### Version 25.1.15 - August 2024
* Fixed:
+ Disabled the user role option to create an incident using general actions.
+ SOW: Fixed missing configuration item value in the alert card.
+ Preview panel timeline: Closed alerts were still shown as open.
#### Version 24.2.3 - June 2024
* New:
+ Alert Timeline View
+ Link View
+ Free-text search of alerts
+ Keyboard interactions
+ Connector health KPIs
* Changed:
+ Restyled alert panel
+ Display time format according to user preferences
* Fixed: Alert auto-refresh issues
#### Version 24.1.1 - March 2024
* New:
+ Add Alert Assist to the Express List - simplify and enrich with technical analysis using Now Assist
+ Manage views (Express List) - Centralized place to manage views for users according to their group membership
+ Probable root cause in Alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List
+ Define assigned teams in connector setup (Integration Launchpad) - add the option to assign a connector to a specific team to achieve ownership and assignment to a team.
+ Customer connector definition - add the option to map from received events (Integration Launchpad)
+ Add alert trends to the Alert preview panel (Express list) - Add information on repeated alerts, and similar alerts to the alert preview panel in the Express List.
* Changed: Align Source icons in the Express List and the Integration Launchpad
* Fixed:
+ Fixing the loading time of large alert groups
+ Fixing UI for long filter name
+ Fixing live list filters when filtering on complex columns
#### Version 23.1.1 - March 2024
* New
+ Add Alert Assist to the Express List - simplify and enrich with technical analysis using Now Assist
+ Manage views (Express List) - Centralized place to manage views for users according to their group membership
+ Probable root cause in Alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List
+ Define assigned teams in connector setup (Integration Launchpad) - add the option to assign a connector to a specific team to achieve ownership and assignment to a team.
+ Customer connector definition - add the option to map from received events (Integration Launchpad)
+ Add alert trends to the Alert preview panel (Express list) - Add information on repeated alerts, and similar alerts to the alert preview panel in the Express List.
* Changed
+ Align Source icons in the Express List and the Integration Launchpad
* Fixed
+ Fixing the loading time of large alert groups
+ Fixing UI for long filter name
+ Fixing live list filters when filtering on complex columns
#### Version 24.0.2 - November 2023
* Accessibility updates to comply with WCAG 2.1AA
* Fixing multiple issues in the Express List
* Adopting the standard record page (i.e. SRP) in Service Operations Workspace
#### Version 23.0.2 - November 2023
No changes.
#### Version 23.0.0 - August 2023
* The AIOps Experience app is a transformative addition to the AIOps product in ServiceNow, revolutionizing the entire ITOM (IT Operations Management) Health user experience. This app introduces three powerful capabilities,
namely the Express List, Integration Launchpad, and AIOps Dashboards, each delivering unique value, but when combined, they elevate the user experience to a whole new level.
+ Express List: The Express List is a game-changer for alert management. It provides a consolidated platform where users can efficiently triage, conduct root cause analysis (RCA), and remediate alerts seamlessly. With
real-time updates, dynamic filtering, and an intuitive preview pane, users can stay on top of their alert workflows and take immediate action with unparalleled ease and speed.
+ Integration Launchpad: With the Integration Launchpad, users gain access to a hub of seamless connections to various external tools and services. It is also simplifying the onboarding of new data sources. This
simplifies the integration process, enabling users to effortlessly leverage their existing ITOM ecosystem within the ServiceNow platform. The Integration Launchpad streamlines data exchange and improves cross-platform
collaboration, enhancing efficiency and productivity across the board.
+ AIOps Dashboards: The AIOps Dashboards offer comprehensive visualizations of critical operational data and insights. Users can monitor key performance indicators (KPIs), track service health, and gain valuable context
on the overall IT environment. These customizable dashboards empower users with actionable insights, facilitating data-driven decision-making and ensuring proactive responses to potential issues.
* When used in tandem, the Express List, Integration Launchpad, and AIOps Dashboards create a unified, seamless, and efficient user experience. The revamped ITOM Health interface empowers IT teams to swiftly identify and
resolve alerts, optimize performance, and improve overall operational efficiency. By providing a consolidated platform for alert management, simplifying integrations, and offering data-rich dashboards, the AIOps Experience
app truly takes ServiceNow's AIOps product to a new level, helping organizations achieve greater operational excellence and deliver exceptional IT services.
| ---
title: AIOps Experience release notes
description: Version history for the ITOM AIOps Experience application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# AIOps Experience release notes
Version history for the ITOM AIOps Experience application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 26.9.0 - August 2025
* New:
+ New 360 AIOps dashboard available in the Service Operations Workspace.
+ Support for mixed group criteria in the Link View, Express List, and Alert Form.
+ Anomaly card embedded in the Express List for Metric Intelligence Anomaly and Health Log Analytics alerts
+ Auto-resume live list feature in the Express List
+ Configurable default time range for the Express List
+ Support for Health Log Analytics alerts in the Link View
+ New Cribl data input for Health Log Analytics in the Integrations Launchpad
+ New generic OLTP data input for Health Log Analytics in the Integrations Launchpad
+ Grouping automations now support grouping alerts with related CIs and matching fields or tags
+ Enrichment automations now include a test option for CI identification and a checkbox to easily clear the node.
+ Ignore automations now include a button to enforce running ignore automations before enrichment automations when opening legacy event rules.
* Changed:
+ In response automations, more alert management rules can now be opened from UI16. The fields for parent and maintenance are now optional, and you can also use lower order numbers and matching condition builder
fields.
+ When both the "evt\_mgmt\_admin" and "evt\_team\_operator" roles are assigned to the same user, the permissions and filters of "evt\_mgmt\_admin" take precedence.
* Fixed:
+ Hide the surrounding log from the alert form for virtual HLA alerts
+ Express list:
- Fixed an issue with the Application service filter
- Fixed an issue where the Alert Tags column could not be removed from the view
- Fixed a problem editing Express List views that had a filter set on the "Source" field
- Fixed a problem with the Link View Legend for the Resource toggle
- Fixed accessibility issues related to tab and keyboard navigation
#### Version 26.7.3 - July 2025
Fixed: Link view buttons are disabled
#### Version 26.7.2 - June 2025
* Fixed in Integration Launchpad
+ PRB1884316 - Integration Launchpad not working with HLA versions prior to February.
+ PRB1890903 - Push Connector Instance Deletion Issue Not Created via Integration Launchpad.
+ PRB1892575 - Integration created for a Dynamic CI service in SRM has a blank "Default CI" field.
#### Version 26.7.0 - May 2025
* New:
+ Express List Data Source icons improvements
- Added new icons for HLA alerts and now display all source icons for alert groups in the Express List.
- In the Preview Panel, the alert card for alert groups also shows the source icon for each alert.
+ Integration Launchpad and Overview Page Enhancements for HLA Data Inputs
- Added link to Log Viewer in context
- Adjusted banner on the Overview page
- New Log Analytics push integration for REST API data input
- New Log Analytics integration for Kafka data input
- AWS Firehose integration for Log Analytics
- New integration for Azure Log Analytics data input
- New integration for Splunk data input in the Integration Launchpad
* Fixed: Accessibility improvements on the Service Dashboard
#### Version 26.3.4 - March 2025
Fixed: Fixing a bug in the Express list- preview panel, for cases where an Alerts Additional info field contains a nested object.
#### Version 26.3.1 - February 2025
* New:
+ Added the ability to simulate all grouping types in Alert Automation Grouping Definitions.
+ Introduced new Health Log Analytics Data Inputs in the Integrations Launchpad.
+ Added support for the Network Traffic Correlation Group in the Express List and Alert form.
+ Introduced a new Link View Visualization for the Network Traffic Correlation Group.
+ Added the "Add Alerts to Group" action in the Express List.
+ Introduced a new role in Event Management (evt\_team\_operator) to support federated teams. Users with this role can:
- Create new integrations for their teams.
- Create and edit alert automations for their teams.
- Access a filtered list of alerts that belong to their teams.
- View the on-call schedule of their teams.
* Changed:
+ Made accessibility improvements.
+ Redesigned the Additional Info field in the Express List.
+ Added new fields to the CI Info in the Express List preview panel.
#### Version 25.1.15 - August 2024
* Fixed:
+ Disabled the user role option to create an incident using general actions.
+ SOW: Fixed missing configuration item value in the alert card.
+ Preview panel timeline: Closed alerts were still shown as open.
#### Version 24.2.3 - June 2024
* New:
+ Alert Timeline View
+ Link View
+ Free-text search of alerts
+ Keyboard interactions
+ Connector health KPIs
* Changed:
+ Restyled alert panel
+ Display time format according to user preferences
* Fixed: Alert auto-refresh issues
#### Version 24.1.1 - March 2024
* New:
+ Add Alert Assist to the Express List - simplify and enrich with technical analysis using Now Assist
+ Manage views (Express List) - Centralized place to manage views for users according to their group membership
+ Probable root cause in Alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List
+ Define assigned teams in connector setup (Integration Launchpad) - add the option to assign a connector to a specific team to achieve ownership and assignment to a team.
+ Customer connector definition - add the option to map from received events (Integration Launchpad)
+ Add alert trends to the Alert preview panel (Express list) - Add information on repeated alerts, and similar alerts to the alert preview panel in the Express List.
* Changed: Align Source icons in the Express List and the Integration Launchpad
* Fixed:
+ Fixing the loading time of large alert groups
+ Fixing UI for long filter name
+ Fixing live list filters when filtering on complex columns
#### Version 23.1.1 - March 2024
* New
+ Add Alert Assist to the Express List - simplify and enrich with technical analysis using Now Assist
+ Manage views (Express List) - Centralized place to manage views for users according to their group membership
+ Probable root cause in Alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List
+ Define assigned teams in connector setup (Integration Launchpad) - add the option to assign a connector to a specific team to achieve ownership and assignment to a team.
+ Customer connector definition - add the option to map from received events (Integration Launchpad)
+ Add alert trends to the Alert preview panel (Express list) - Add information on repeated alerts, and similar alerts to the alert preview panel in the Express List.
* Changed
+ Align Source icons in the Express List and the Integration Launchpad
* Fixed
+ Fixing the loading time of large alert groups
+ Fixing UI for long filter name
+ Fixing live list filters when filtering on complex columns
#### Version 24.0.2 - November 2023
* Accessibility updates to comply with WCAG 2.1AA
* Fixing multiple issues in the Express List
* Adopting the standard record page (i.e. SRP) in Service Operations Workspace
#### Version 23.0.2 - November 2023
No changes.
#### Version 23.0.0 - August 2023
* The AIOps Experience app is a transformative addition to the AIOps product in ServiceNow, revolutionizing the entire ITOM (IT Operations Management) Health user experience. This app introduces three powerful capabilities,
namely the Express List, Integration Launchpad, and AIOps Dashboards, each delivering unique value, but when combined, they elevate the user experience to a whole new level.
+ Express List: The Express List is a game-changer for alert management. It provides a consolidated platform where users can efficiently triage, conduct root cause analysis (RCA), and remediate alerts seamlessly. With
real-time updates, dynamic filtering, and an intuitive preview pane, users can stay on top of their alert workflows and take immediate action with unparalleled ease and speed.
+ Integration Launchpad: With the Integration Launchpad, users gain access to a hub of seamless connections to various external tools and services. It is also simplifying the onboarding of new data sources. This
simplifies the integration process, enabling users to effortlessly leverage their existing ITOM ecosystem within the ServiceNow platform. The Integration Launchpad streamlines data exchange and improves cross-platform
collaboration, enhancing efficiency and productivity across the board.
+ AIOps Dashboards: The AIOps Dashboards offer comprehensive visualizations of critical operational data and insights. Users can monitor key performance indicators (KPIs), track service health, and gain valuable context
on the overall IT environment. These customizable dashboards empower users with actionable insights, facilitating data-driven decision-making and ensuring proactive responses to potential issues.
* When used in tandem, the Express List, Integration Launchpad, and AIOps Dashboards create a unified, seamless, and efficient user experience. The revamped ITOM Health interface empowers IT teams to swiftly identify and
resolve alerts, optimize performance, and improve overall operational efficiency. By providing a consolidated platform for alert management, simplifying integrations, and offering data-rich dashboards, the AIOps Experience
app truly takes ServiceNow's AIOps product to a new level, helping organizations achieve greater operational excellence and deliver exceptional IT services.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-aiops-leap.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-aiops-leap.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-aiops-leap.html | AIOps LEAP release notes | Version history for the AIOps LEAP application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-aiops-leap.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-aiops-leap.html"><body id="store-rn-itom-aiops-leap"><main role="main"><article role="article" class="dita" id="store-rn-itom-aiops-leap" aria-labelledby="title_store-rn-itom-aiops-leap">
<h1 class="title topictitle1" id="title_store-rn-itom-aiops-leap"><span class="ph">AIOps LEAP</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">AIOps LEAP</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-aiops-leap__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d575001e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-itom-aiops-leap__latest-store-rn-itom-aiops-leap"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Automation feedback and tracking.</li>
<li class="li">Pin Automation Opportunities.</li>
<li class="li">Customize filters for Automation Opportunities and published playbooks.</li>
<li class="li">Customize columns on the Automation Opportunities and published playbook pages.</li>
<li class="li">Use published LEAP in SOW to resolve a new incident quickly.</li>
<li class="li">Use value dashboard for performance analysis and improvement.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-aiops-leap.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-aiops-leap.html\"><body id=\"store-rn-itom-aiops-leap\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-aiops-leap\" aria-labelledby=\"title_store-rn-itom-aiops-leap\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-aiops-leap\"><span class=\"ph\">AIOps LEAP</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">AIOps LEAP</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-aiops-leap__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d575001e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.0.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-aiops-leap__latest-store-rn-itom-aiops-leap\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Automation feedback and tracking.</li>\n <li class=\"li\">Pin Automation Opportunities.</li>\n <li class=\"li\">Customize filters for Automation Opportunities and published playbooks.</li>\n <li class=\"li\">Customize columns on the Automation Opportunities and published playbook pages.</li>\n <li class=\"li\">Use published LEAP in SOW to resolve a new incident quickly.</li>\n <li class=\"li\">Use value dashboard for performance analysis and improvement.</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # AIOps LEAP release notes
Version history for the AIOps LEAP application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - May 2025
* New:
+ Automation feedback and tracking.
+ Pin Automation Opportunities.
+ Customize filters for Automation Opportunities and published playbooks.
+ Customize columns on the Automation Opportunities and published playbook pages.
+ Use published LEAP in SOW to resolve a new incident quickly.
+ Use value dashboard for performance analysis and improvement.
| ---
title: AIOps LEAP release notes
description: Version history for the AIOps LEAP application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# AIOps LEAP release notes
Version history for the AIOps LEAP application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - May 2025
* New:
+ Automation feedback and tracking.
+ Pin Automation Opportunities.
+ Customize filters for Automation Opportunities and published playbooks.
+ Customize columns on the Automation Opportunities and published playbook pages.
+ Use published LEAP in SOW to resolve a new incident quickly.
+ Use value dashboard for performance analysis and improvement.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-alert-assist.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-alert-assist.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-alert-assist.html | Alert Assist release notes | Version history for the ITOM Alert Assist application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-alert-assist.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-alert-assist.html"><body id="store-rn-itom-alert-assist"><main role="main"><article role="article" class="dita" id="store-rn-itom-alert-assist" aria-labelledby="title_store-rn-itom-alert-assist">
<h1 class="title topictitle1" id="title_store-rn-itom-alert-assist">Alert Assist release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITOM Alert Assist application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-alert-assist__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d388194e60" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - March 2024</dt>
<dd class="dd" id="store-rn-itom-alert-assist__latest-store-rn-itom-alert-assist"><p class="p">Alert Assist is a cutting-edge capability within ServiceNow that harnesses the power of generative AI technology to revolutionize the way alerts are managed. By seamlessly integrating with existing systems, Alert Assist automatically generates concise alert descriptions and supplements them with comprehensive analysis. This analysis includes a detailed technical assessment of the issue, providing invaluable insights to aid in swift and effective resolution. By streamlining the alert management process, Alert Assist empowers teams to respond proactively to alerts, minimizing downtime and optimizing operational efficiency. With its intuitive interface and advanced AI algorithms, Alert Assist sets a new standard for alert management, enabling organizations to stay ahead in today's dynamic and fast-paced digital landscape.</p></dd>
</dl>
</section>
</div>
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} | # Alert Assist release notes
Version history for the ITOM Alert Assist application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - March 2024
Alert Assist is a cutting-edge capability within ServiceNow that harnesses the power of generative AI technology to revolutionize the way alerts are managed. By seamlessly integrating with existing systems, Alert Assist automatically generates concise alert descriptions and supplements them with comprehensive analysis. This analysis includes a detailed technical assessment of the issue, providing invaluable insights to aid in swift and effective resolution. By streamlining the alert management process, Alert Assist empowers teams to respond proactively to alerts, minimizing downtime and optimizing operational efficiency. With its intuitive interface and advanced AI algorithms, Alert Assist sets a new standard for alert management, enabling organizations to stay ahead in today's dynamic and fast-paced digital landscape.
| ---
title: Alert Assist release notes
description: Version history for the ITOM Alert Assist application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Alert Assist release notes
Version history for the ITOM Alert Assist application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - March 2024
Alert Assist is a cutting-edge capability within ServiceNow that harnesses the power of generative AI technology to revolutionize the way alerts are managed. By seamlessly integrating with existing systems, Alert Assist automatically generates concise alert descriptions and supplements them with comprehensive analysis. This analysis includes a detailed technical assessment of the issue, providing invaluable insights to aid in swift and effective resolution. By streamlining the alert management process, Alert Assist empowers teams to respond proactively to alerts, minimizing downtime and optimizing operational efficiency. With its intuitive interface and advanced AI algorithms, Alert Assist sets a new standard for alert management, enabling organizations to stay ahead in today's dynamic and fast-paced digital landscape.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-application-service-extensions.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-application-service-extensions.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-application-service-extensions.html | Application Service Extensions release notes | Version history for the ITOM Application Service Extensions application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-application-service-extensions.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-application-service-extensions.html"><body id="store-rn-itom-application-service-extensions"><main role="main"><article role="article" class="dita" id="store-rn-itom-application-service-extensions" aria-labelledby="title_store-rn-itom-application-service-extensions">
<h1 class="title topictitle1" id="title_store-rn-itom-application-service-extensions">Application Service Extensions release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITOM Application Service Extensions application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-application-service-extensions__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d360164e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.7 - November 2024</dt>
<dd class="dd" id="store-rn-itom-application-service-extensions__latest-store-rn-itom-application-service-extensions">
<ul class="ul">
<li class="li">All content of reducing redundant recomputation was removed.</li>
<li class="li">Fixed a problem with colors on unified map.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.5 - August 2024</dt>
<dd class="dd">The application offers extended features for application service functionality.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Application Service Extensions release notes
Version history for the ITOM Application Service Extensions application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.7 - November 2024
* All content of reducing redundant recomputation was removed.
* Fixed a problem with colors on unified map.
#### Version 1.1.5 - August 2024
The application offers extended features for application service functionality.
| ---
title: Application Service Extensions release notes
description: Version history for the ITOM Application Service Extensions application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Application Service Extensions release notes
Version history for the ITOM Application Service Extensions application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.7 - November 2024
* All content of reducing redundant recomputation was removed.
* Fixed a problem with colors on unified map.
#### Version 1.1.5 - August 2024
The application offers extended features for application service functionality.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-ccg-content-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-ccg-content-pack.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-ccg-content-pack.html | CCG Content Pack release notes | Version history for the CCG Content Pack release notes on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-ccg-content-pack.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-ccg-content-pack.html"><body id="store-rn-itom-ccg-content-pack"><main role="main"><article role="article" class="dita" id="store-rn-itom-ccg-content-pack" aria-labelledby="title_store-rn-itom-ccg-content-pack">
<h1 class="title topictitle1" id="title_store-rn-itom-ccg-content-pack"><span class="ph">CCG Content Pack</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">CCG Content Pack</span> release notes on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-ccg-content-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d339824e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.12 - November 2024</dt>
<dd class="dd" id="store-rn-itom-ccg-content-pack__latest-store-rn-itom-ccg-content-pack">Content artefacts for the Cloud Configuration Governance app.</dd>
</dl>
</section>
</div>
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} | # CCG Content Pack release notes
Version history for the CCG Content Pack release notes on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.12 - November 2024
Content artefacts for the Cloud Configuration Governance app.
| ---
title: CCG Content Pack release notes
description: Version history for the CCG Content Pack release notes on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# CCG Content Pack release notes
Version history for the CCG Content Pack release notes on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.12 - November 2024
Content artefacts for the Cloud Configuration Governance app.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cert-inv-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cert-inv-mgmt.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-cert-inv-mgmt.html | Certificate Inventory and Management release notes | Version history for the IT Operations Management Certificate Inventory and Management app on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cert-inv-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cert-inv-mgmt.html"><body id="store-rn-itom-cert-inv-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-itom-cert-inv-mgmt" aria-labelledby="title_store-rn-itom-cert-inv-mgmt">
<h1 class="title topictitle1" id="title_store-rn-itom-cert-inv-mgmt"><span class="ph">Certificate Inventory and Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IT Operations Management</span>
<span class="ph">Certificate Inventory and Management</span> app on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-cert-inv-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d372217e66" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.8.2 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-cert-inv-mgmt__ul_k31_tl5_bgc">
<li class="li">Added archiving rules for unique certificates and their associated records.</li>
<li class="li">TLS Certificate request automated flow now supports EJBCA with ACME.</li>
<li class="li">Added the ability to discover root certificates stored off-site and connect them to the certificate chain.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-cert-inv-mgmt__ul_z1l_sl5_bgc">
<li class="li">Domain ID is resetting in 'Discovery Certificate Captured' and 'Discovery Device Complete' script actions.</li>
<li class="li">No longer creating tasks for Retired Certificates Discovered by the "Amazon AWS - Certificates Manager" pattern</li>
<li class="li">Resolved discrepancies in the root issuer name</li>
<li class="li">Polling job implemented for Microsoft CA Manual Approval flow</li>
<li class="li">Other less significant issues have also been addressed in this version</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.6.3 - July 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-cert-inv-mgmt__ul_pwk_qs3_xfc">
<li class="li">The outdated CIM Dashboard's image has been updated to match the Coral UI theme, improving visual consistency and user experience</li>
<li class="li">Improvements in the certificate notification job.<ul class="ul" id="store-rn-itom-cert-inv-mgmt__ul_bfj_rs3_xfc">
<li class="li">Introduced two new system properties to limit the notification for expired certificates:<ul class="ul" id="store-rn-itom-cert-inv-mgmt__ul_cfj_rs3_xfc">
<li class="li">sn_disco_certmgmt.most_recent_discovery_days_considered_to_create_renewal_task: The number of days is considered for querying expired certificates to create a renewal task based on their Most
Recent Discovery date, with a default value of 7 days</li>
<li class="li">sn_disco_certmgmt.valid_to_days_considered_to_create_renewal_task: If the last_discovered field is empty, this property is used to check if the certificate expired within the past 7 days (or the
value of the property)</li>
</ul>
</li>
</ul>
</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.6.0 - November 2024</dt>
<dd class="dd" id="store-rn-itom-cert-inv-mgmt__latest-store-rn-itom-cert-inv-mgmt">
<ul class="ul">
<li class="li">New: CSR Generation can now be generated on the ServiceNow instance itself (supported only on Y+ instances).</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Resolved: Certificate Management Flow is not working as expected with Secure Mode Mid</li>
<li class="li">Resolved: Issues with the certificate valid to and from dates.</li>
<li class="li">Resolved: "DigiCert - Certificate Management" pattern setting invalid value "none" to service_type field</li>
<li class="li">Resolved: [Upgrade from Vancouver/Washington to itommerge] Amazon AWS - Certificates Manager pattern is failing with error after AWS Cloud Discovery</li>
<li class="li">Resolved: If SAN in CSR is an IP Address, it is being converted to hexadecimal in the form's "Subject Alternative Name" field.</li>
<li class="li">Resolved: Certificate inventory and management - Microsoft CA new certificates have inconsistent new line control characters.</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.4.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Populate all the attributes of the imported certificates using IRE.</li>
<li class="li">ACME support for multiple Certificate authorities, and validating the automated certificate renewals</li>
<li class="li">Cloud certificate discovery patterns have been integrated directly into the Certificate Inventory Management application, keeping these patterns housed within the app.</li>
<li class="li">Discovering certificates from AWS, Azure, and GCP certificate managers and populating the cmdb_ci_certificate.</li>
<li class="li">the app reconciles the certificates discovered with IP/Port scanner with certificate discovered from Cert Manager CA Pattern</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">"Multiple CAs on Host" error still observed during Microsoft CA certificate request</li>
<li class="li">DigiCert - New Certificate automation flow is not getting certificate id in response</li>
<li class="li">DigiCert - Certificate Management pattern - expired certificates are discovered with state 'issued'</li>
<li class="li">In related lists, Certificates are sorted based on nonexistent field 'valid_upto', instead of the expected 'valid_to' field</li>
<li class="li">Path attribute unecesarilly added for sn_disco_certmgmt_cmdb_installed_certificate</li>
<li class="li">When parsing certificate subject-names allow spaces in between attributes of the certificate</li>
<li class="li">Application Servers table (cmdb_ci_app_server) does not allow user to distinguish between the records in the table when the 'Request New Certificate (Automated)' catalog request is submitted</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.3.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Accessibility WCAG 2.1</li>
<li class="li">Fixed: <ul class="ul">
<li class="li">Rectified Certificate Authority Discovery Payload populating special Characters for subject_organization field</li>
<li class="li">app-itom-external-issuer helm chart can be deployed using --namespace tag</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.0 - August 2023</dt>
<dd class="dd">
<p class="p">What's New:</p>
<p class="p">Certificate management workspace: Explore the brand-new workspace experience.</p>
<p class="p">- Certificate Inventory Dashboard and Insights.</p>
<p class="p">- PKI Workflow Insights.</p>
<p class="p">- Certificate lifecycle management views.</p>
<p class="p">Support cert-manager integration.</p>
<p class="p">cert-manager adds certificates and certificate issuers as resource types in Kubernetes clusters and simplifies the process of obtaining, renewing, and using those certificates.</p>
</dd>
<dt class="dt dlterm">Version 3.0.6 - June 2023</dt>
<dd class="dd">Fixed: Decryption bug fixes.</dd>
<dt class="dt dlterm">Version 3.0.0 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Minor bug fixes</li>
<li class="li">Added support for multiple Microsoft CAs on same host.</li>
<li class="li">Added support for using intermediate server instead of CA server for Microsoft CA.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.4.0 - February 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.3.2 - November 2022</dt>
<dd class="dd">
<p class="p">What's New:</p>
<ul class="ul">
<li class="li">Automation of certificate fulfillment for Microsoft Active Directory Certificate Services</li>
<li class="li">Employee Center experience for Certificate request, renewal, and revoke operations</li>
<li class="li">Visibility to Certificate chain from Unique certificate form view</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.0 - May 2022</dt>
<dd class="dd">New: Entrust CA Policy Automation for certificate request, renewal, and revoke operations.</dd>
<dt class="dt dlterm">Version 1.3.19 - March 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-cert-inv-mgmt__ul_dg3_wcx_rsb">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-cert-inv-mgmt__ul_qjd_xcx_rsb">
<li class="li">Save UI action was missing in context menu in sysapproval_approver record.</li>
<li class="li">Warning message or alert in the "Disable CellEdit - State Field" client script appeared when user tried to change the state from approval list view.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.5.0 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-cert-inv-mgmt__ul_f3x_ftf_jsb">
<li class="li">This is a patch release for Certificate Inventory and Management 1.3.8. This 1.5.0 patch release is compatible with the San Diego family release.</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-cert-inv-mgmt__ul_sp3_3tf_jsb">
<li class="li">"Disable CellEdit - State Field" client script was blocking users from updating values from the "Approval" table list view. This has been removed.</li>
<li class="li">Discovery issues for ECC Algorithm signed certificates for Entrust.</li>
<li class="li">Subject Alternative Name was not getting recognized while decoding CSR if the Subject Alternative Name had X509v3 format.</li>
<li class="li">In the Manual Renew Certificate Service Catalog Form, the Certificate Expiration Date was not converting to local time.</li>
<li class="li">Save UI action was missing in the context menu for sysapproval_approver record.</li>
<li class="li">Removed the overridden UI actions and added a new UI action “Choose Routing Policy & Approve.”</li>
<li class="li">Earlier Certificates with single certificate in chain were marked as self-signed. Control this behavior by setting the [sn_disco_certmgmt.mark_self_signed_for_incomplete_chain] property. If the property is set
to true (default), the certificate with incomplete chain is marked as self-signed.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.8 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-cert-inv-mgmt__ul_klc_kmr_wqb">
<li class="li">New:<ul class="ul" id="store-rn-itom-cert-inv-mgmt__ul_cqx_kmr_wqb">
<li class="li">Service Catalog workflows for users to request, renew and revoke digital certificates.</li>
<li class="li">Policy-based routing framework for PKI administrators to configure the request fulfillment process flows for Digicert Certificate Authority</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.1 - August 2020</dt>
<dd class="dd">Changed: Added ITOM visibility subscription as a dependency.</dd>
<dt class="dt dlterm">Version 1.1.7 - February 2020</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Discovery of TLS Certs from Certificate Authority Vendors - Support discovery TLS certificates from Digicert and GoDaddy Certificate Authority (CA). The discovery logic will use the existing pattern framework
to discovery/inventory certificates from Digicert and GoDaddy CA.</li>
<li class="li">Bulk import of TLS certs from MID Server - Certificates can be imported from files. You can discover certificates from certificate files by importing the files into the system using pattern-based Discovery.
You can only import 1500 certificates at one time.</li>
</ul></li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.6 - January 2020</dt>
<dd class="dd">The TLS Certificate management store application provides a platform-based approach to the lifecycle management of TLS certificates. This solution combined with task fulfillment can provide a methodical approach to the
request management and renewal management process. Automating manual tasks like requesting a new certificate and renewing expired certificates can increase the productivity of the public-key Infrastructure (PKI) team by
~30% and help to digitize their manual workflows.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cert-inv-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cert-inv-mgmt.html\"><body id=\"store-rn-itom-cert-inv-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-cert-inv-mgmt\" aria-labelledby=\"title_store-rn-itom-cert-inv-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-cert-inv-mgmt\"><span class=\"ph\">Certificate Inventory and Management</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span>\n <span class=\"ph\">Certificate Inventory and Management</span> app on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-cert-inv-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d372217e66\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.8.2 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cert-inv-mgmt__ul_k31_tl5_bgc\">\n <li class=\"li\">Added archiving rules for unique certificates and their associated records.</li>\n <li class=\"li\">TLS Certificate request automated flow now supports EJBCA with ACME.</li>\n <li class=\"li\">Added the ability to discover root certificates stored off-site and connect them to the certificate chain.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-cert-inv-mgmt__ul_z1l_sl5_bgc\">\n <li class=\"li\">Domain ID is resetting in 'Discovery Certificate Captured' and 'Discovery Device Complete' script actions.</li>\n <li class=\"li\">No longer creating tasks for Retired Certificates Discovered by the "Amazon AWS - Certificates Manager" pattern</li>\n <li class=\"li\">Resolved discrepancies in the root issuer name</li>\n <li class=\"li\">Polling job implemented for Microsoft CA Manual Approval flow</li>\n <li class=\"li\">Other less significant issues have also been addressed in this version</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.6.3 - July 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cert-inv-mgmt__ul_pwk_qs3_xfc\">\n <li class=\"li\">The outdated CIM Dashboard's image has been updated to match the Coral UI theme, improving visual consistency and user experience</li>\n <li class=\"li\">Improvements in the certificate notification job.<ul class=\"ul\" id=\"store-rn-itom-cert-inv-mgmt__ul_bfj_rs3_xfc\">\n <li class=\"li\">Introduced two new system properties to limit the notification for expired certificates:<ul class=\"ul\" id=\"store-rn-itom-cert-inv-mgmt__ul_cfj_rs3_xfc\">\n <li class=\"li\">sn_disco_certmgmt.most_recent_discovery_days_considered_to_create_renewal_task: The number of days is considered for querying expired certificates to create a renewal task based on their Most\n Recent Discovery date, with a default value of 7 days</li>\n <li class=\"li\">sn_disco_certmgmt.valid_to_days_considered_to_create_renewal_task: If the last_discovered field is empty, this property is used to check if the certificate expired within the past 7 days (or the\n value of the property)</li>\n </ul>\n </li>\n </ul>\n </li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.6.0 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-itom-cert-inv-mgmt__latest-store-rn-itom-cert-inv-mgmt\">\n <ul class=\"ul\">\n <li class=\"li\">New: CSR Generation can now be generated on the ServiceNow instance itself (supported only on Y+ instances).</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Resolved: Certificate Management Flow is not working as expected with Secure Mode Mid</li>\n <li class=\"li\">Resolved: Issues with the certificate valid to and from dates.</li>\n <li class=\"li\">Resolved: "DigiCert - Certificate Management" pattern setting invalid value "none" to service_type field</li>\n <li class=\"li\">Resolved: [Upgrade from Vancouver/Washington to itommerge] Amazon AWS - Certificates Manager pattern is failing with error after AWS Cloud Discovery</li>\n <li class=\"li\">Resolved: If SAN in CSR is an IP Address, it is being converted to hexadecimal in the form's "Subject Alternative Name" field.</li>\n <li class=\"li\">Resolved: Certificate inventory and management - Microsoft CA new certificates have inconsistent new line control characters.</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.4.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Populate all the attributes of the imported certificates using IRE.</li>\n <li class=\"li\">ACME support for multiple Certificate authorities, and validating the automated certificate renewals</li>\n <li class=\"li\">Cloud certificate discovery patterns have been integrated directly into the Certificate Inventory Management application, keeping these patterns housed within the app.</li>\n <li class=\"li\">Discovering certificates from AWS, Azure, and GCP certificate managers and populating the cmdb_ci_certificate.</li>\n <li class=\"li\">the app reconciles the certificates discovered with IP/Port scanner with certificate discovered from Cert Manager CA Pattern</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">"Multiple CAs on Host" error still observed during Microsoft CA certificate request</li>\n <li class=\"li\">DigiCert - New Certificate automation flow is not getting certificate id in response</li>\n <li class=\"li\">DigiCert - Certificate Management pattern - expired certificates are discovered with state 'issued'</li>\n <li class=\"li\">In related lists, Certificates are sorted based on nonexistent field 'valid_upto', instead of the expected 'valid_to' field</li>\n <li class=\"li\">Path attribute unecesarilly added for sn_disco_certmgmt_cmdb_installed_certificate</li>\n <li class=\"li\">When parsing certificate subject-names allow spaces in between attributes of the certificate</li>\n <li class=\"li\">Application Servers table (cmdb_ci_app_server) does not allow user to distinguish between the records in the table when the 'Request New Certificate (Automated)' catalog request is submitted</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Accessibility WCAG 2.1</li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Rectified Certificate Authority Discovery Payload populating special Characters for subject_organization field</li>\n <li class=\"li\">app-itom-external-issuer helm chart can be deployed using --namespace tag</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - August 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">What's New:</p>\n <p class=\"p\">Certificate management workspace: Explore the brand-new workspace experience.</p>\n <p class=\"p\">- Certificate Inventory Dashboard and Insights.</p>\n <p class=\"p\">- PKI Workflow Insights.</p>\n <p class=\"p\">- Certificate lifecycle management views.</p>\n <p class=\"p\">Support cert-manager integration.</p>\n <p class=\"p\">cert-manager adds certificates and certificate issuers as resource types in Kubernetes clusters and simplifies the process of obtaining, renewing, and using those certificates.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.6 - June 2023</dt>\n <dd class=\"dd\">Fixed: Decryption bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Minor bug fixes</li>\n <li class=\"li\">Added support for multiple Microsoft CAs on same host.</li>\n <li class=\"li\">Added support for using intermediate server instead of CA server for Microsoft CA.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - February 2023</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.2 - November 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">What's New:</p>\n <ul class=\"ul\">\n <li class=\"li\">Automation of certificate fulfillment for Microsoft Active Directory Certificate Services</li>\n <li class=\"li\">Employee Center experience for Certificate request, renewal, and revoke operations</li>\n <li class=\"li\">Visibility to Certificate chain from Unique certificate form view</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - May 2022</dt>\n <dd class=\"dd\">New: Entrust CA Policy Automation for certificate request, renewal, and revoke operations.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.19 - March 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-cert-inv-mgmt__ul_dg3_wcx_rsb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-cert-inv-mgmt__ul_qjd_xcx_rsb\">\n <li class=\"li\">Save UI action was missing in context menu in sysapproval_approver record.</li>\n <li class=\"li\">Warning message or alert in the "Disable CellEdit - State Field" client script appeared when user tried to change the state from approval list view.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-cert-inv-mgmt__ul_f3x_ftf_jsb\">\n <li class=\"li\">This is a patch release for Certificate Inventory and Management 1.3.8. This 1.5.0 patch release is compatible with the San Diego family release.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-cert-inv-mgmt__ul_sp3_3tf_jsb\">\n <li class=\"li\">"Disable CellEdit - State Field" client script was blocking users from updating values from the "Approval" table list view. This has been removed.</li>\n <li class=\"li\">Discovery issues for ECC Algorithm signed certificates for Entrust.</li>\n <li class=\"li\">Subject Alternative Name was not getting recognized while decoding CSR if the Subject Alternative Name had X509v3 format.</li>\n <li class=\"li\">In the Manual Renew Certificate Service Catalog Form, the Certificate Expiration Date was not converting to local time.</li>\n <li class=\"li\">Save UI action was missing in the context menu for sysapproval_approver record.</li>\n <li class=\"li\">Removed the overridden UI actions and added a new UI action “Choose Routing Policy & Approve.”</li>\n <li class=\"li\">Earlier Certificates with single certificate in chain were marked as self-signed. Control this behavior by setting the [sn_disco_certmgmt.mark_self_signed_for_incomplete_chain] property. If the property is set\n to true (default), the certificate with incomplete chain is marked as self-signed.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.8 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-cert-inv-mgmt__ul_klc_kmr_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cert-inv-mgmt__ul_cqx_kmr_wqb\">\n <li class=\"li\">Service Catalog workflows for users to request, renew and revoke digital certificates.</li>\n <li class=\"li\">Policy-based routing framework for PKI administrators to configure the request fulfillment process flows for Digicert Certificate Authority</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - August 2020</dt>\n <dd class=\"dd\">Changed: Added ITOM visibility subscription as a dependency.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.7 - February 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Discovery of TLS Certs from Certificate Authority Vendors - Support discovery TLS certificates from Digicert and GoDaddy Certificate Authority (CA). The discovery logic will use the existing pattern framework\n to discovery/inventory certificates from Digicert and GoDaddy CA.</li>\n <li class=\"li\">Bulk import of TLS certs from MID Server - Certificates can be imported from files. You can discover certificates from certificate files by importing the files into the system using pattern-based Discovery.\n You can only import 1500 certificates at one time.</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - January 2020</dt>\n <dd class=\"dd\">The TLS Certificate management store application provides a platform-based approach to the lifecycle management of TLS certificates. This solution combined with task fulfillment can provide a methodical approach to the\n request management and renewal management process. Automating manual tasks like requesting a new certificate and renewing expired certificates can increase the productivity of the public-key Infrastructure (PKI) team by\n ~30% and help to digitize their manual workflows.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Certificate Inventory and Management release notes
Version history for the IT Operations Management
Certificate Inventory and Management app on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.8.2 - August 2025
* New:
+ Added archiving rules for unique certificates and their associated records.
+ TLS Certificate request automated flow now supports EJBCA with ACME.
+ Added the ability to discover root certificates stored off-site and connect them to the certificate chain.
* Fixed:
+ Domain ID is resetting in 'Discovery Certificate Captured' and 'Discovery Device Complete' script actions.
+ No longer creating tasks for Retired Certificates Discovered by the "Amazon AWS - Certificates Manager" pattern
+ Resolved discrepancies in the root issuer name
+ Polling job implemented for Microsoft CA Manual Approval flow
+ Other less significant issues have also been addressed in this version
#### Version 3.6.3 - July 2025
* New:
+ The outdated CIM Dashboard's image has been updated to match the Coral UI theme, improving visual consistency and user experience
+ Improvements in the certificate notification job.
- Introduced two new system properties to limit the notification for expired certificates:
* sn\_disco\_certmgmt.most\_recent\_discovery\_days\_considered\_to\_create\_renewal\_task: The number of days is considered for querying expired certificates to create a renewal task based on their Most
Recent Discovery date, with a default value of 7 days
* sn\_disco\_certmgmt.valid\_to\_days\_considered\_to\_create\_renewal\_task: If the last\_discovered field is empty, this property is used to check if the certificate expired within the past 7 days (or the
value of the property)
#### Version 3.6.0 - November 2024
* New: CSR Generation can now be generated on the ServiceNow instance itself (supported only on Y+ instances).
* Fixed:
+ Resolved: Certificate Management Flow is not working as expected with Secure Mode Mid
+ Resolved: Issues with the certificate valid to and from dates.
+ Resolved: "DigiCert - Certificate Management" pattern setting invalid value "none" to service\_type field
+ Resolved: [Upgrade from Vancouver/Washington to itommerge] Amazon AWS - Certificates Manager pattern is failing with error after AWS Cloud Discovery
+ Resolved: If SAN in CSR is an IP Address, it is being converted to hexadecimal in the form's "Subject Alternative Name" field.
+ Resolved: Certificate inventory and management - Microsoft CA new certificates have inconsistent new line control characters.
#### Version 3.4.0 - May 2024
* New:
+ Populate all the attributes of the imported certificates using IRE.
+ ACME support for multiple Certificate authorities, and validating the automated certificate renewals
+ Cloud certificate discovery patterns have been integrated directly into the Certificate Inventory Management application, keeping these patterns housed within the app.
+ Discovering certificates from AWS, Azure, and GCP certificate managers and populating the cmdb\_ci\_certificate.
+ the app reconciles the certificates discovered with IP/Port scanner with certificate discovered from Cert Manager CA Pattern
* Fixed:
+ "Multiple CAs on Host" error still observed during Microsoft CA certificate request
+ DigiCert - New Certificate automation flow is not getting certificate id in response
+ DigiCert - Certificate Management pattern - expired certificates are discovered with state 'issued'
+ In related lists, Certificates are sorted based on nonexistent field 'valid\_upto', instead of the expected 'valid\_to' field
+ Path attribute unecesarilly added for sn\_disco\_certmgmt\_cmdb\_installed\_certificate
+ When parsing certificate subject-names allow spaces in between attributes of the certificate
+ Application Servers table (cmdb\_ci\_app\_server) does not allow user to distinguish between the records in the table when the 'Request New Certificate (Automated)' catalog request is submitted
#### Version 3.3.0 - November 2023
* Changed: Accessibility WCAG 2.1
* Fixed:
+ Rectified Certificate Authority Discovery Payload populating special Characters for subject\_organization field
+ app-itom-external-issuer helm chart can be deployed using --namespace tag
#### Version 3.1.0 - August 2023
What's New:
Certificate management workspace: Explore the brand-new workspace experience.
- Certificate Inventory Dashboard and Insights.
- PKI Workflow Insights.
- Certificate lifecycle management views.
Support cert-manager integration.
cert-manager adds certificates and certificate issuers as resource types in Kubernetes clusters and simplifies the process of obtaining, renewing, and using those certificates.
#### Version 3.0.6 - June 2023
Fixed: Decryption bug fixes.
#### Version 3.0.0 - May 2023
* Fixed:
+ Minor bug fixes
+ Added support for multiple Microsoft CAs on same host.
+ Added support for using intermediate server instead of CA server for Microsoft CA.
#### Version 2.4.0 - February 2023
Minor fixes.
#### Version 2.3.2 - November 2022
What's New:
* Automation of certificate fulfillment for Microsoft Active Directory Certificate Services
* Employee Center experience for Certificate request, renewal, and revoke operations
* Visibility to Certificate chain from Unique certificate form view
#### Version 2.1.0 - May 2022
New: Entrust CA Policy Automation for certificate request, renewal, and revoke operations.
#### Version 1.3.19 - March 2022
* Fixed:
+ Save UI action was missing in context menu in sysapproval\_approver record.
+ Warning message or alert in the "Disable CellEdit - State Field" client script appeared when user tried to change the state from approval list view.
#### Version 1.5.0 - February 2022
* This is a patch release for Certificate Inventory and Management 1.3.8. This 1.5.0 patch release is compatible with the San Diego family release.
* Fixed:
+ "Disable CellEdit - State Field" client script was blocking users from updating values from the "Approval" table list view. This has been removed.
+ Discovery issues for ECC Algorithm signed certificates for Entrust.
+ Subject Alternative Name was not getting recognized while decoding CSR if the Subject Alternative Name had X509v3 format.
+ In the Manual Renew Certificate Service Catalog Form, the Certificate Expiration Date was not converting to local time.
+ Save UI action was missing in the context menu for sysapproval\_approver record.
+ Removed the overridden UI actions and added a new UI action “Choose Routing Policy & Approve.”
+ Earlier Certificates with single certificate in chain were marked as self-signed. Control this behavior by setting the [sn\_disco\_certmgmt.mark\_self\_signed\_for\_incomplete\_chain] property. If the property is set
to true (default), the certificate with incomplete chain is marked as self-signed.
#### Version 1.3.8 - September 2021
* New:
+ Service Catalog workflows for users to request, renew and revoke digital certificates.
+ Policy-based routing framework for PKI administrators to configure the request fulfillment process flows for Digicert Certificate Authority
#### Version 1.2.1 - August 2020
Changed: Added ITOM visibility subscription as a dependency.
#### Version 1.1.7 - February 2020
* New:
+ Discovery of TLS Certs from Certificate Authority Vendors - Support discovery TLS certificates from Digicert and GoDaddy Certificate Authority (CA). The discovery logic will use the existing pattern framework
to discovery/inventory certificates from Digicert and GoDaddy CA.
+ Bulk import of TLS certs from MID Server - Certificates can be imported from files. You can discover certificates from certificate files by importing the files into the system using pattern-based Discovery.
You can only import 1500 certificates at one time.
* Fixed: Minor bug fixes
#### Version 1.0.6 - January 2020
The TLS Certificate management store application provides a platform-based approach to the lifecycle management of TLS certificates. This solution combined with task fulfillment can provide a methodical approach to the
request management and renewal management process. Automating manual tasks like requesting a new certificate and renewing expired certificates can increase the productivity of the public-key Infrastructure (PKI) team by
~30% and help to digitize their manual workflows.
| ---
title: Certificate Inventory and Management release notes
description: Version history for the IT Operations Management Certificate Inventory
and Management app on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Certificate Inventory and Management release notes
Version history for the IT Operations Management
Certificate Inventory and Management app on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.8.2 - August 2025
* New:
+ Added archiving rules for unique certificates and their associated records.
+ TLS Certificate request automated flow now supports EJBCA with ACME.
+ Added the ability to discover root certificates stored off-site and connect them to the certificate chain.
* Fixed:
+ Domain ID is resetting in 'Discovery Certificate Captured' and 'Discovery Device Complete' script actions.
+ No longer creating tasks for Retired Certificates Discovered by the "Amazon AWS - Certificates Manager" pattern
+ Resolved discrepancies in the root issuer name
+ Polling job implemented for Microsoft CA Manual Approval flow
+ Other less significant issues have also been addressed in this version
#### Version 3.6.3 - July 2025
* New:
+ The outdated CIM Dashboard's image has been updated to match the Coral UI theme, improving visual consistency and user experience
+ Improvements in the certificate notification job.
- Introduced two new system properties to limit the notification for expired certificates:
* sn\_disco\_certmgmt.most\_recent\_discovery\_days\_considered\_to\_create\_renewal\_task: The number of days is considered for querying expired certificates to create a renewal task based on their Most
Recent Discovery date, with a default value of 7 days
* sn\_disco\_certmgmt.valid\_to\_days\_considered\_to\_create\_renewal\_task: If the last\_discovered field is empty, this property is used to check if the certificate expired within the past 7 days (or the
value of the property)
#### Version 3.6.0 - November 2024
* New: CSR Generation can now be generated on the ServiceNow instance itself (supported only on Y+ instances).
* Fixed:
+ Resolved: Certificate Management Flow is not working as expected with Secure Mode Mid
+ Resolved: Issues with the certificate valid to and from dates.
+ Resolved: "DigiCert - Certificate Management" pattern setting invalid value "none" to service\_type field
+ Resolved: [Upgrade from Vancouver/Washington to itommerge] Amazon AWS - Certificates Manager pattern is failing with error after AWS Cloud Discovery
+ Resolved: If SAN in CSR is an IP Address, it is being converted to hexadecimal in the form's "Subject Alternative Name" field.
+ Resolved: Certificate inventory and management - Microsoft CA new certificates have inconsistent new line control characters.
#### Version 3.4.0 - May 2024
* New:
+ Populate all the attributes of the imported certificates using IRE.
+ ACME support for multiple Certificate authorities, and validating the automated certificate renewals
+ Cloud certificate discovery patterns have been integrated directly into the Certificate Inventory Management application, keeping these patterns housed within the app.
+ Discovering certificates from AWS, Azure, and GCP certificate managers and populating the cmdb\_ci\_certificate.
+ the app reconciles the certificates discovered with IP/Port scanner with certificate discovered from Cert Manager CA Pattern
* Fixed:
+ "Multiple CAs on Host" error still observed during Microsoft CA certificate request
+ DigiCert - New Certificate automation flow is not getting certificate id in response
+ DigiCert - Certificate Management pattern - expired certificates are discovered with state 'issued'
+ In related lists, Certificates are sorted based on nonexistent field 'valid\_upto', instead of the expected 'valid\_to' field
+ Path attribute unecesarilly added for sn\_disco\_certmgmt\_cmdb\_installed\_certificate
+ When parsing certificate subject-names allow spaces in between attributes of the certificate
+ Application Servers table (cmdb\_ci\_app\_server) does not allow user to distinguish between the records in the table when the 'Request New Certificate (Automated)' catalog request is submitted
#### Version 3.3.0 - November 2023
* Changed: Accessibility WCAG 2.1
* Fixed:
+ Rectified Certificate Authority Discovery Payload populating special Characters for subject\_organization field
+ app-itom-external-issuer helm chart can be deployed using --namespace tag
#### Version 3.1.0 - August 2023
What's New:
Certificate management workspace: Explore the brand-new workspace experience.
- Certificate Inventory Dashboard and Insights.
- PKI Workflow Insights.
- Certificate lifecycle management views.
Support cert-manager integration.
cert-manager adds certificates and certificate issuers as resource types in Kubernetes clusters and simplifies the process of obtaining, renewing, and using those certificates.
#### Version 3.0.6 - June 2023
Fixed: Decryption bug fixes.
#### Version 3.0.0 - May 2023
* Fixed:
+ Minor bug fixes
+ Added support for multiple Microsoft CAs on same host.
+ Added support for using intermediate server instead of CA server for Microsoft CA.
#### Version 2.4.0 - February 2023
Minor fixes.
#### Version 2.3.2 - November 2022
What's New:
* Automation of certificate fulfillment for Microsoft Active Directory Certificate Services
* Employee Center experience for Certificate request, renewal, and revoke operations
* Visibility to Certificate chain from Unique certificate form view
#### Version 2.1.0 - May 2022
New: Entrust CA Policy Automation for certificate request, renewal, and revoke operations.
#### Version 1.3.19 - March 2022
* Fixed:
+ Save UI action was missing in context menu in sysapproval\_approver record.
+ Warning message or alert in the "Disable CellEdit - State Field" client script appeared when user tried to change the state from approval list view.
#### Version 1.5.0 - February 2022
* This is a patch release for Certificate Inventory and Management 1.3.8. This 1.5.0 patch release is compatible with the San Diego family release.
* Fixed:
+ "Disable CellEdit - State Field" client script was blocking users from updating values from the "Approval" table list view. This has been removed.
+ Discovery issues for ECC Algorithm signed certificates for Entrust.
+ Subject Alternative Name was not getting recognized while decoding CSR if the Subject Alternative Name had X509v3 format.
+ In the Manual Renew Certificate Service Catalog Form, the Certificate Expiration Date was not converting to local time.
+ Save UI action was missing in the context menu for sysapproval\_approver record.
+ Removed the overridden UI actions and added a new UI action “Choose Routing Policy & Approve.”
+ Earlier Certificates with single certificate in chain were marked as self-signed. Control this behavior by setting the [sn\_disco\_certmgmt.mark\_self\_signed\_for\_incomplete\_chain] property. If the property is set
to true (default), the certificate with incomplete chain is marked as self-signed.
#### Version 1.3.8 - September 2021
* New:
+ Service Catalog workflows for users to request, renew and revoke digital certificates.
+ Policy-based routing framework for PKI administrators to configure the request fulfillment process flows for Digicert Certificate Authority
#### Version 1.2.1 - August 2020
Changed: Added ITOM visibility subscription as a dependency.
#### Version 1.1.7 - February 2020
* New:
+ Discovery of TLS Certs from Certificate Authority Vendors - Support discovery TLS certificates from Digicert and GoDaddy Certificate Authority (CA). The discovery logic will use the existing pattern framework
to discovery/inventory certificates from Digicert and GoDaddy CA.
+ Bulk import of TLS certs from MID Server - Certificates can be imported from files. You can discover certificates from certificate files by importing the files into the system using pattern-based Discovery.
You can only import 1500 certificates at one time.
* Fixed: Minor bug fixes
#### Version 1.0.6 - January 2020
The TLS Certificate management store application provides a platform-based approach to the lifecycle management of TLS certificates. This solution combined with task fulfillment can provide a methodical approach to the
request management and renewal management process. Automating manual tasks like requesting a new certificate and renewing expired certificates can increase the productivity of the public-key Infrastructure (PKI) team by
~30% and help to digitize their manual workflows.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-action-library.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-action-library.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-cloud-action-library.html | Cloud Action Library release notes | Version history for the Cloud Action Library application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-action-library.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-action-library.html"><body id="store-rn-itom-cloud-action-library"><main role="main"><article role="article" class="dita" id="store-rn-itom-cloud-action-library" aria-labelledby="title_store-rn-itom-cloud-action-library">
<h1 class="title topictitle1" id="title_store-rn-itom-cloud-action-library">Cloud Action Library release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Cloud Action Library application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-cloud-action-library__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d163090e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.4.0 - November 2024</dt>
<dd class="dd" id="store-rn-itom-cloud-action-library__latest-store-rn-itom-cloud-action-library">Fixed: Applied security and policy updates.</dd>
<dt class="dt dlterm">Version 1.3.9 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: The filter only shows AWS accounts when setting up assume role config</li>
<li class="li">Fixed: Issue in AWS VM collector to support scenario of VM without tags</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.1 - May 2022</dt>
<dd class="dd">Fixes and quality improvements</dd>
<dt class="dt dlterm">Version 1.0.7 - March 2022</dt>
<dd class="dd">Changed: Plugin dependencies have been changed to include individual IntegrationHub plugins.</dd>
<dt class="dt dlterm">Version 1.0.5 - February 2022</dt>
<dd class="dd">Cloud Action library provides ready-made Automation Engine actions and sub-flows used with store apps like the Cloud Configuration Governance (CCG) store app. Also, you can use the CAL actions in the in your wokflows to
interact with the cloud resource. The CAL actions enable you to list the cloud resources, read resource details, turn-off the cloud VM, set encryption level, enable advanced monitoring, and more.</dd>
</dl>
</section>
</div>
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} | # Cloud Action Library release notes
Version history for the Cloud Action Library application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - November 2024
Fixed: Applied security and policy updates.
#### Version 1.3.9 - May 2023
* Changed: The filter only shows AWS accounts when setting up assume role config
* Fixed: Issue in AWS VM collector to support scenario of VM without tags
#### Version 1.2.1 - May 2022
Fixes and quality improvements
#### Version 1.0.7 - March 2022
Changed: Plugin dependencies have been changed to include individual IntegrationHub plugins.
#### Version 1.0.5 - February 2022
Cloud Action library provides ready-made Automation Engine actions and sub-flows used with store apps like the Cloud Configuration Governance (CCG) store app. Also, you can use the CAL actions in the in your wokflows to
interact with the cloud resource. The CAL actions enable you to list the cloud resources, read resource details, turn-off the cloud VM, set encryption level, enable advanced monitoring, and more.
| ---
title: Cloud Action Library release notes
description: Version history for the Cloud Action Library application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Cloud Action Library release notes
Version history for the Cloud Action Library application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - November 2024
Fixed: Applied security and policy updates.
#### Version 1.3.9 - May 2023
* Changed: The filter only shows AWS accounts when setting up assume role config
* Fixed: Issue in AWS VM collector to support scenario of VM without tags
#### Version 1.2.1 - May 2022
Fixes and quality improvements
#### Version 1.0.7 - March 2022
Changed: Plugin dependencies have been changed to include individual IntegrationHub plugins.
#### Version 1.0.5 - February 2022
Cloud Action library provides ready-made Automation Engine actions and sub-flows used with store apps like the Cloud Configuration Governance (CCG) store app. Also, you can use the CAL actions in the in your wokflows to
interact with the cloud resource. The CAL actions enable you to list the cloud resources, read resource details, turn-off the cloud VM, set encryption level, enable advanced monitoring, and more.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-configuration-governance.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-configuration-governance.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-cloud-configuration-governance.html | Cloud Configuration Governance release notes | Version history for the Cloud Configuration Governance application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-configuration-governance.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-configuration-governance.html"><body id="store-rn-itom-cloud-configuration-governance"><main role="main"><article role="article" class="dita" id="store-rn-itom-cloud-configuration-governance" aria-labelledby="title_store-rn-itom-cloud-configuration-governance">
<h1 class="title topictitle1" id="title_store-rn-itom-cloud-configuration-governance">Cloud Configuration Governance release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Cloud Configuration Governance application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-cloud-configuration-governance__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d68476e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.5.0 - November 2024</dt>
<dd class="dd" id="store-rn-itom-cloud-configuration-governance__latest-store-rn-itom-cloud-configuration-governance">Fixed: Applied security and policy updates.</dd>
<dt class="dt dlterm">Version 1.4.3 - January 2024</dt>
<dd class="dd">
<p class="p">This quality release addresses issues with the empty 'no-rule' ACL. The appropriate roles are added to all the empty ACLs for tables to avoid unauthenticated access.</p>
</dd>
<dt class="dt dlterm">Version 1.4.2 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: CCG pages support dark theme in Next Experience mode</li>
<li class="li">Changed: CCG Audit results now return non-violating (compliant) resources also. Prior to this, only violating resources were listed in Audit results. This change was done to aid GRC/ CSPM use-case.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Issues with running CCG Scan through API</li>
<li class="li">Security issue</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.10 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Security improvements for report view ACLs</li>
<li class="li">Fixed: Fixed the license counting scripts to avoid duplicate CI counting.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.7 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Use the AWS assume role to scan member accounts from the management account.</li>
<li class="li">Use the new remediation dialog (UI) to run multiple remediations for multiple violations.</li>
<li class="li">Use the record producer to create custom remediations with additional inputs.</li>
</ul></li>
<li class="li">Removed: Moved all the default base-system CCG contents to the CCG Content pack available with this release.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.1 - May 2022</dt>
<dd class="dd">New: CI resource linking</dd>
<dt class="dt dlterm">Version 1.0.5 - February 2022</dt>
<dd class="dd">When you have sensitive data in the cloud or use the public cloud heavily, it is essential to establish norms for configuring cloud resources. Failure to set up and follow these norms can prove costly for the business.
Cloud Configuration Governance (CCG) helps set policies for cloud resources, validate these policies, identify the violators, and run remediation to fix invalid configurations. For instance, you can turn on encryption for
object storage or prevent misuse, turn off VMs with wide network access settings, create any number of rules, and also set up configurations to run scans on a specific or a generic set of cloud resources. Remediations are
available out of the box, and more remediations can be built using Automation Engine. Use CCG to get your cloud resource costs, security, and availability under control for building a better cloud-integrated business.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-configuration-governance.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-configuration-governance.html\"><body id=\"store-rn-itom-cloud-configuration-governance\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-cloud-configuration-governance\" aria-labelledby=\"title_store-rn-itom-cloud-configuration-governance\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-cloud-configuration-governance\">Cloud Configuration Governance release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Cloud Configuration Governance application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-cloud-configuration-governance__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d68476e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.5.0 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-itom-cloud-configuration-governance__latest-store-rn-itom-cloud-configuration-governance\">Fixed: Applied security and policy updates.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.3 - January 2024</dt>\n <dd class=\"dd\">\n <p class=\"p\">This quality release addresses issues with the empty 'no-rule' ACL. The appropriate roles are added to all the empty ACLs for tables to avoid unauthenticated access.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.2 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: CCG pages support dark theme in Next Experience mode</li>\n <li class=\"li\">Changed: CCG Audit results now return non-violating (compliant) resources also. Prior to this, only violating resources were listed in Audit results. This change was done to aid GRC/ CSPM use-case.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Issues with running CCG Scan through API</li>\n <li class=\"li\">Security issue</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.10 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Security improvements for report view ACLs</li>\n <li class=\"li\">Fixed: Fixed the license counting scripts to avoid duplicate CI counting.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.7 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Use the AWS assume role to scan member accounts from the management account.</li>\n <li class=\"li\">Use the new remediation dialog (UI) to run multiple remediations for multiple violations.</li>\n <li class=\"li\">Use the record producer to create custom remediations with additional inputs.</li>\n </ul></li>\n <li class=\"li\">Removed: Moved all the default base-system CCG contents to the CCG Content pack available with this release.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - May 2022</dt>\n <dd class=\"dd\">New: CI resource linking</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - February 2022</dt>\n <dd class=\"dd\">When you have sensitive data in the cloud or use the public cloud heavily, it is essential to establish norms for configuring cloud resources. Failure to set up and follow these norms can prove costly for the business.\n Cloud Configuration Governance (CCG) helps set policies for cloud resources, validate these policies, identify the violators, and run remediation to fix invalid configurations. For instance, you can turn on encryption for\n object storage or prevent misuse, turn off VMs with wide network access settings, create any number of rules, and also set up configurations to run scans on a specific or a generic set of cloud resources. Remediations are\n available out of the box, and more remediations can be built using Automation Engine. Use CCG to get your cloud resource costs, security, and availability under control for building a better cloud-integrated business.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Cloud Configuration Governance release notes
Version history for the Cloud Configuration Governance application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.0 - November 2024
Fixed: Applied security and policy updates.
#### Version 1.4.3 - January 2024
This quality release addresses issues with the empty 'no-rule' ACL. The appropriate roles are added to all the empty ACLs for tables to avoid unauthenticated access.
#### Version 1.4.2 - May 2023
* New: CCG pages support dark theme in Next Experience mode
* Changed: CCG Audit results now return non-violating (compliant) resources also. Prior to this, only violating resources were listed in Audit results. This change was done to aid GRC/ CSPM use-case.
* Fixed:
+ Issues with running CCG Scan through API
+ Security issue
#### Version 1.3.10 - February 2023
* Changed: Security improvements for report view ACLs
* Fixed: Fixed the license counting scripts to avoid duplicate CI counting.
#### Version 1.3.7 - August 2022
* New:
+ Use the AWS assume role to scan member accounts from the management account.
+ Use the new remediation dialog (UI) to run multiple remediations for multiple violations.
+ Use the record producer to create custom remediations with additional inputs.
* Removed: Moved all the default base-system CCG contents to the CCG Content pack available with this release.
#### Version 1.2.1 - May 2022
New: CI resource linking
#### Version 1.0.5 - February 2022
When you have sensitive data in the cloud or use the public cloud heavily, it is essential to establish norms for configuring cloud resources. Failure to set up and follow these norms can prove costly for the business.
Cloud Configuration Governance (CCG) helps set policies for cloud resources, validate these policies, identify the violators, and run remediation to fix invalid configurations. For instance, you can turn on encryption for
object storage or prevent misuse, turn off VMs with wide network access settings, create any number of rules, and also set up configurations to run scans on a specific or a generic set of cloud resources. Remediations are
available out of the box, and more remediations can be built using Automation Engine. Use CCG to get your cloud resource costs, security, and availability under control for building a better cloud-integrated business.
| ---
title: Cloud Configuration Governance release notes
description: Version history for the Cloud Configuration Governance application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Cloud Configuration Governance release notes
Version history for the Cloud Configuration Governance application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.0 - November 2024
Fixed: Applied security and policy updates.
#### Version 1.4.3 - January 2024
This quality release addresses issues with the empty 'no-rule' ACL. The appropriate roles are added to all the empty ACLs for tables to avoid unauthenticated access.
#### Version 1.4.2 - May 2023
* New: CCG pages support dark theme in Next Experience mode
* Changed: CCG Audit results now return non-violating (compliant) resources also. Prior to this, only violating resources were listed in Audit results. This change was done to aid GRC/ CSPM use-case.
* Fixed:
+ Issues with running CCG Scan through API
+ Security issue
#### Version 1.3.10 - February 2023
* Changed: Security improvements for report view ACLs
* Fixed: Fixed the license counting scripts to avoid duplicate CI counting.
#### Version 1.3.7 - August 2022
* New:
+ Use the AWS assume role to scan member accounts from the management account.
+ Use the new remediation dialog (UI) to run multiple remediations for multiple violations.
+ Use the record producer to create custom remediations with additional inputs.
* Removed: Moved all the default base-system CCG contents to the CCG Content pack available with this release.
#### Version 1.2.1 - May 2022
New: CI resource linking
#### Version 1.0.5 - February 2022
When you have sensitive data in the cloud or use the public cloud heavily, it is essential to establish norms for configuring cloud resources. Failure to set up and follow these norms can prove costly for the business.
Cloud Configuration Governance (CCG) helps set policies for cloud resources, validate these policies, identify the violators, and run remediation to fix invalid configurations. For instance, you can turn on encryption for
object storage or prevent misuse, turn off VMs with wide network access settings, create any number of rules, and also set up configurations to run scans on a specific or a generic set of cloud resources. Remediations are
available out of the box, and more remediations can be built using Automation Engine. Use CCG to get your cloud resource costs, security, and availability under control for building a better cloud-integrated business.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-license-estimator.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-license-estimator.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-cloud-license-estimator.html | Cloud License Estimator release notes | Version history for the Cloud License Estimator application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-license-estimator.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-license-estimator.html"><body id="store-rn-itom-cloud-license-estimator"><main role="main"><article role="article" class="dita" id="store-rn-itom-cloud-license-estimator" aria-labelledby="title_store-rn-itom-cloud-license-estimator">
<h1 class="title topictitle1" id="title_store-rn-itom-cloud-license-estimator">Cloud License Estimator release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Cloud License Estimator application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-cloud-license-estimator__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d144423e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.0 - August 2025</dt>
<dd class="dd">Cloud License Estimator (CLE) simplifies the process of estimating resource counts for cloud resources that are eligible for licensing.CLE validates your cloud account details and provides an estimate of the licensable
resource count for ITOM and CCM based on the prevailing respective licensing rules.CLE supports AWS and Azure cloud environments.By providing the necessary details in the configuration, users can run the license estimator and
can get a detailed report pdf. The pdf report gives user a deep insight for the ITOM and CCM licensable resources out of total cloud resources.Users have the option to download the report in a PDF format for future reference.If
you're looking for a hassle-free solution to estimate your cloud resource count and licensing requirements, CLE is the perfect tool for you.Try it today and streamline your cloud licensing process like never before.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Cloud License Estimator release notes
Version history for the Cloud License Estimator application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
Cloud License Estimator (CLE) simplifies the process of estimating resource counts for cloud resources that are eligible for licensing.CLE validates your cloud account details and provides an estimate of the licensable
resource count for ITOM and CCM based on the prevailing respective licensing rules.CLE supports AWS and Azure cloud environments.By providing the necessary details in the configuration, users can run the license estimator and
can get a detailed report pdf. The pdf report gives user a deep insight for the ITOM and CCM licensable resources out of total cloud resources.Users have the option to download the report in a PDF format for future reference.If
you're looking for a hassle-free solution to estimate your cloud resource count and licensing requirements, CLE is the perfect tool for you.Try it today and streamline your cloud licensing process like never before.
| ---
title: Cloud License Estimator release notes
description: Version history for the Cloud License Estimator application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Cloud License Estimator release notes
Version history for the Cloud License Estimator application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
Cloud License Estimator (CLE) simplifies the process of estimating resource counts for cloud resources that are eligible for licensing.CLE validates your cloud account details and provides an estimate of the licensable
resource count for ITOM and CCM based on the prevailing respective licensing rules.CLE supports AWS and Azure cloud environments.By providing the necessary details in the configuration, users can run the license estimator and
can get a detailed report pdf. The pdf report gives user a deep insight for the ITOM and CCM licensable resources out of total cloud resources.Users have the option to download the report in a PDF format for future reference.If
you're looking for a hassle-free solution to estimate your cloud resource count and licensing requirements, CLE is the perfect tool for you.Try it today and streamline your cloud licensing process like never before.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-migration-assessment.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-migration-assessment.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-cloud-migration-assessment.html | Cloud Migration Assessment release notes | Version history for the Cloud Migration Assessment application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-migration-assessment.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-migration-assessment.html"><body id="store-rn-itom-cloud-migration-assessment"><main role="main"><article role="article" class="dita" id="store-rn-itom-cloud-migration-assessment" aria-labelledby="title_store-rn-itom-cloud-migration-assessment">
<h1 class="title topictitle1" id="title_store-rn-itom-cloud-migration-assessment">Cloud Migration Assessment release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Cloud Migration Assessment application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-cloud-migration-assessment__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d43162e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.4.0 - November 2024</dt>
<dd class="dd" id="store-rn-itom-cloud-migration-assessment__latest-store-rn-itom-cloud-migration-assessment">Changed: Routine security and policy updates.</dd>
<dt class="dt dlterm">Version 1.3.0 - February 2024</dt>
<dd class="dd">Some UI improvements.</dd>
<dt class="dt dlterm">Version 1.2.2 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added support for localization</li>
<li class="li">Fixed: Package format changes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.0 - May 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-cloud-migration-assessment__ul_vvs_r3g_jtb">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-cloud-migration-assessment__ul_kjz_r3g_jtb">
<li class="li">vCenter Performance metrics collection</li>
<li class="li">ITOM licensing</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - February 2022</dt>
<dd class="dd">Are you migrating on-premises workloads to the cloud? Is it mind-boggling and difficult to group the servers, track the migrations and decide on the next steps? In a popular field survey, it was noted that 80% of cloud
migration projects are delayed due to a lack of sufficient information. Cloud Migration Assessment is precisely the app you need. Group servers, create migration assessment tasks, educate and entice stakeholders to aid a
better decision for migrating to the cloud or not. With this app you can use the collected information on hardware, apps, and server configuration to evaluate the migration approaches: The migration strategies and the
number of migration waves you need. Use the combined think-tank of the stakeholders to get guidance towards the best approach.</dd>
</dl>
</section>
</div>
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} | # Cloud Migration Assessment release notes
Version history for the Cloud Migration Assessment application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - November 2024
Changed: Routine security and policy updates.
#### Version 1.3.0 - February 2024
Some UI improvements.
#### Version 1.2.2 - February 2023
* New: Added support for localization
* Fixed: Package format changes
#### Version 1.2.0 - May 2022
* Fixed:
+ vCenter Performance metrics collection
+ ITOM licensing
#### Version 1.0.1 - February 2022
Are you migrating on-premises workloads to the cloud? Is it mind-boggling and difficult to group the servers, track the migrations and decide on the next steps? In a popular field survey, it was noted that 80% of cloud
migration projects are delayed due to a lack of sufficient information. Cloud Migration Assessment is precisely the app you need. Group servers, create migration assessment tasks, educate and entice stakeholders to aid a
better decision for migrating to the cloud or not. With this app you can use the collected information on hardware, apps, and server configuration to evaluate the migration approaches: The migration strategies and the
number of migration waves you need. Use the combined think-tank of the stakeholders to get guidance towards the best approach.
| ---
title: Cloud Migration Assessment release notes
description: Version history for the Cloud Migration Assessment application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Cloud Migration Assessment release notes
Version history for the Cloud Migration Assessment application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - November 2024
Changed: Routine security and policy updates.
#### Version 1.3.0 - February 2024
Some UI improvements.
#### Version 1.2.2 - February 2023
* New: Added support for localization
* Fixed: Package format changes
#### Version 1.2.0 - May 2022
* Fixed:
+ vCenter Performance metrics collection
+ ITOM licensing
#### Version 1.0.1 - February 2022
Are you migrating on-premises workloads to the cloud? Is it mind-boggling and difficult to group the servers, track the migrations and decide on the next steps? In a popular field survey, it was noted that 80% of cloud
migration projects are delayed due to a lack of sufficient information. Cloud Migration Assessment is precisely the app you need. Group servers, create migration assessment tasks, educate and entice stakeholders to aid a
better decision for migrating to the cloud or not. With this app you can use the collected information on hardware, apps, and server configuration to evaluate the migration approaches: The migration strategies and the
number of migration waves you need. Use the combined think-tank of the stakeholders to get guidance towards the best approach.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-native-operations.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-native-operations.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-cloud-native-operations.html | Cloud Native Operations release notes | Version history for the ITOM Cloud Native Operations on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-native-operations.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-native-operations.html"><body id="store-rn-itom-cloud-native-operations"><main role="main"><article role="article" class="dita" id="store-rn-itom-cloud-native-operations" aria-labelledby="title_store-rn-itom-cloud-native-operations">
<h1 class="title topictitle1" id="title_store-rn-itom-cloud-native-operations"><span class="ph">Cloud Native Operations</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITOM <span class="ph">Cloud Native Operations</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-cloud-native-operations__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d550120e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.3.0 - August 2023</dt>
<dd class="dd" id="store-rn-itom-cloud-native-operations__latest-store-rn-itom-cloud-native-operations"><ul class="ul">
<li class="li">New features:<ul class="ul" id="store-rn-itom-cloud-native-operations__ul_umy_mzt_2yb">
<li class="li">New deployment page, including links to recipes for building custom images</li>
<li class="li">Support for automated deployment, without any user intervention</li>
<li class="li">Cluster name taken from cluster context: kubectl get context</li>
<li class="li">Automatic deletion of retired k8s clusters</li>
</ul></li>
<li class="li">Ability to improve k8s events and eliminate redundant k8s events already on the agent side</li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.0 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Cluster name in deployment status table, taken from kubectl</li>
<li class="li">Deployment failure detailed messages, including possible cause and how to fix the issue</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-cloud-native-operations__ul_ml1_mgb_hwb">
<li class="li">Running CNO deployment completes as failed when it was already deployed successfully</li>
<li class="li">Delete is not working for dedicated namespace when the user has multiple namespaces with the same prefix</li>
<li class="li">Delete script from OpenShift/K8S does not delete service/sn-acc-proxy-<instance name> entry</li>
<li class="li">CNO creates false events on Kubernetes nodes in AKS (Azure Kubernetes Service)</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.0 - November 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cloud-native-operations__ul_jzv_xgc_mxb">
<li class="li">The Cloud Native Operations (CNO) application provides users with an end-to-end ITOM offering for containerized application services running in Kubernetes or OpenShift clusters, leveraging ServiceNow ITOM existing
pipelines and capabilities (such as Discovery, Event Management, Anomaly Detection, etc).</li>
<li class="li">Cloud-native apps are designed to run in the elastic and distributed nature required by modern cloud computing platforms, using repeatable automation and orchestration. The uniqueness in this kind of applications is
about the nature of ephemeral objects - Pods, deployments, StatefulSets, services, and so on which makes continuous discovery, service mapping and monitoring more dynamic. Existing legacy solutions can't adequately
handle cloud-native apps. In addition, we use cloud-native open source technologies (such as Prometheus and Istio) which are used extensively in the cloud-native domain.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Cloud Native Operations release notes
Version history for the ITOM Cloud Native Operations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.3.0 - August 2023
* New features:
+ New deployment page, including links to recipes for building custom images
+ Support for automated deployment, without any user intervention
+ Cluster name taken from cluster context: kubectl get context
+ Automatic deletion of retired k8s clusters
* Ability to improve k8s events and eliminate redundant k8s events already on the agent side
#### Version 3.1.0 - February 2023
* New:
+ Cluster name in deployment status table, taken from kubectl
+ Deployment failure detailed messages, including possible cause and how to fix the issue
* Fixed:
+ Running CNO deployment completes as failed when it was already deployed successfully
+ Delete is not working for dedicated namespace when the user has multiple namespaces with the same prefix
+ Delete script from OpenShift/K8S does not delete service/sn-acc-proxy-<instance name> entry
+ CNO creates false events on Kubernetes nodes in AKS (Azure Kubernetes Service)
#### Version 3.0.0 - November 2022
* The Cloud Native Operations (CNO) application provides users with an end-to-end ITOM offering for containerized application services running in Kubernetes or OpenShift clusters, leveraging ServiceNow ITOM existing
pipelines and capabilities (such as Discovery, Event Management, Anomaly Detection, etc).
* Cloud-native apps are designed to run in the elastic and distributed nature required by modern cloud computing platforms, using repeatable automation and orchestration. The uniqueness in this kind of applications is
about the nature of ephemeral objects - Pods, deployments, StatefulSets, services, and so on which makes continuous discovery, service mapping and monitoring more dynamic. Existing legacy solutions can't adequately
handle cloud-native apps. In addition, we use cloud-native open source technologies (such as Prometheus and Istio) which are used extensively in the cloud-native domain.
| ---
title: Cloud Native Operations release notes
description: Version history for the ITOM Cloud Native Operations on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Cloud Native Operations release notes
Version history for the ITOM Cloud Native Operations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.3.0 - August 2023
* New features:
+ New deployment page, including links to recipes for building custom images
+ Support for automated deployment, without any user intervention
+ Cluster name taken from cluster context: kubectl get context
+ Automatic deletion of retired k8s clusters
* Ability to improve k8s events and eliminate redundant k8s events already on the agent side
#### Version 3.1.0 - February 2023
* New:
+ Cluster name in deployment status table, taken from kubectl
+ Deployment failure detailed messages, including possible cause and how to fix the issue
* Fixed:
+ Running CNO deployment completes as failed when it was already deployed successfully
+ Delete is not working for dedicated namespace when the user has multiple namespaces with the same prefix
+ Delete script from OpenShift/K8S does not delete service/sn-acc-proxy-<instance name> entry
+ CNO creates false events on Kubernetes nodes in AKS (Azure Kubernetes Service)
#### Version 3.0.0 - November 2022
* The Cloud Native Operations (CNO) application provides users with an end-to-end ITOM offering for containerized application services running in Kubernetes or OpenShift clusters, leveraging ServiceNow ITOM existing
pipelines and capabilities (such as Discovery, Event Management, Anomaly Detection, etc).
* Cloud-native apps are designed to run in the elastic and distributed nature required by modern cloud computing platforms, using repeatable automation and orchestration. The uniqueness in this kind of applications is
about the nature of ephemeral objects - Pods, deployments, StatefulSets, services, and so on which makes continuous discovery, service mapping and monitoring more dynamic. Existing legacy solutions can't adequately
handle cloud-native apps. In addition, we use cloud-native open source technologies (such as Prometheus and Istio) which are used extensively in the cloud-native domain.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-ops-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-ops-workspace.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-cloud-ops-workspace.html | Cloud Discovery Workspace release notes | Version history for the Cloud Discovery Workplace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-ops-workspace.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-ops-workspace.html"><body id="store-rn-itom-cloud-ops-workspace"><main role="main"><article role="article" class="dita" id="store-rn-itom-cloud-ops-workspace" aria-labelledby="title_store-rn-itom-cloud-ops-workspace">
<h1 class="title topictitle1" id="title_store-rn-itom-cloud-ops-workspace">Cloud Discovery Workspace release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Cloud Discovery Workplace application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-cloud-ops-workspace__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d388339e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.7.1 - May 2025</dt>
<dd class="dd" id="store-rn-itom-cloud-ops-workspace__latest-store-rn-itom-cloud-ops-workspace">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-cloud-ops-workspace__ul_jbp_tfy_1fc">
<li class="li">Improved performance leading lesser loading time for CDW pages.</li>
<li class="li">Data Center Refresh successfully for GCP accounts.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.7.0 - November 2024</dt>
<dd class="dd">Removed: Cloud resources dashboard has been deprecated.</dd>
<dt class="dt dlterm">Version 1.6.2 - August 2024</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 1.6.1 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Cloud Operations Workspace is now called Cloud Discovery Workspace.</li>
<li class="li">Removed: Stale CIs widget has been removed.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.5.0 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Download SBOM (Softare bill of materials) for discovered docker containers from the record page</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Updated navigation across k8s resource hierarchies through the updated Kubernetes explorer</li>
<li class="li">All configurable workspace pages meet the WCAG 2.1 AA Reflow requirements</li>
</ul></li>
<li class="li">Fixed: This release brings in updated stability of Discovery wizard in creating and editing cloud discovery schedules.</li>
<li class="li">Removed: Support for Utah release is removed with support for new UI layout version 3.0.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.2 - March 2023 (Tokyo)</dt>
<dd class="dd"><p class="p">Fixed: PRB1595815. CloudDiscoveryScheduleConfig- ScriptInclude file needs to removed from COW Update folder.</p></dd>
<dt class="dt dlterm">Version 1.4.0 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Use the Kubernetes Explorer to navigate and view the Kubernetes resource listings: services, pods, nodes, clusters, and all the docker images.</li>
<li class="li">Assign specific mid or mid-cluster for cloud discovery schedules.</li>
<li class="li">Option to add new service accounts in the Discovery schedule setup navigation experience.</li>
<li class="li">Banners and notifications giving indication for new store releases for Discovery plugins.</li>
<li class="li">On-Prem vs public cloud VM resource count (over time) - Evaluate your cloud adoption progress.</li>
</ul></li>
<li class="li">Changed: Cloud Resources inventory dashboard has been renamed as Cloud Resources Explorer.</li>
<li class="li">Removed: Tokyo is not supported with this release version owing to UI framework changes - upgrade to Utah release to use this version.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.1 - May 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Cloud Resource inventory dashboard</li>
<li class="li">Google cloud inventory support</li>
</ul></li>
<li class="li">Changed: Support for Polaris 'next' experience Dark theme</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.7 - February 2022</dt>
<dd class="dd">The Cloud Operations Workspace provides a new and rich experience for setting up the cloud discovery schedules and managing your cloud viewing preferences. This app houses Cloud Discovery, which helps to discover the
cloud resources. In addition, Cloud Operations Workspace also provides information on the trend of cloud resource growth; thus helping you to ascertain the cloud usage of your organization.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-ops-workspace.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-ops-workspace.html\"><body id=\"store-rn-itom-cloud-ops-workspace\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-cloud-ops-workspace\" aria-labelledby=\"title_store-rn-itom-cloud-ops-workspace\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-cloud-ops-workspace\">Cloud Discovery Workspace release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Cloud Discovery Workplace application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-cloud-ops-workspace__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d388339e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.7.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-cloud-ops-workspace__latest-store-rn-itom-cloud-ops-workspace\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-cloud-ops-workspace__ul_jbp_tfy_1fc\">\n <li class=\"li\">Improved performance leading lesser loading time for CDW pages.</li>\n <li class=\"li\">Data Center Refresh successfully for GCP accounts.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - November 2024</dt>\n <dd class=\"dd\">Removed: Cloud resources dashboard has been deprecated.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.2 - August 2024</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.1 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Cloud Operations Workspace is now called Cloud Discovery Workspace.</li>\n <li class=\"li\">Removed: Stale CIs widget has been removed.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Download SBOM (Softare bill of materials) for discovered docker containers from the record page</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Updated navigation across k8s resource hierarchies through the updated Kubernetes explorer</li>\n <li class=\"li\">All configurable workspace pages meet the WCAG 2.1 AA Reflow requirements</li>\n </ul></li>\n <li class=\"li\">Fixed: This release brings in updated stability of Discovery wizard in creating and editing cloud discovery schedules.</li>\n <li class=\"li\">Removed: Support for Utah release is removed with support for new UI layout version 3.0.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.2 - March 2023 (Tokyo)</dt>\n <dd class=\"dd\"><p class=\"p\">Fixed: PRB1595815. CloudDiscoveryScheduleConfig- ScriptInclude file needs to removed from COW Update folder.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Use the Kubernetes Explorer to navigate and view the Kubernetes resource listings: services, pods, nodes, clusters, and all the docker images.</li>\n <li class=\"li\">Assign specific mid or mid-cluster for cloud discovery schedules.</li>\n <li class=\"li\">Option to add new service accounts in the Discovery schedule setup navigation experience.</li>\n <li class=\"li\">Banners and notifications giving indication for new store releases for Discovery plugins.</li>\n <li class=\"li\">On-Prem vs public cloud VM resource count (over time) - Evaluate your cloud adoption progress.</li>\n </ul></li>\n <li class=\"li\">Changed: Cloud Resources inventory dashboard has been renamed as Cloud Resources Explorer.</li>\n <li class=\"li\">Removed: Tokyo is not supported with this release version owing to UI framework changes - upgrade to Utah release to use this version.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - May 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Cloud Resource inventory dashboard</li>\n <li class=\"li\">Google cloud inventory support</li>\n </ul></li>\n <li class=\"li\">Changed: Support for Polaris 'next' experience Dark theme</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.7 - February 2022</dt>\n <dd class=\"dd\">The Cloud Operations Workspace provides a new and rich experience for setting up the cloud discovery schedules and managing your cloud viewing preferences. This app houses Cloud Discovery, which helps to discover the\n cloud resources. In addition, Cloud Operations Workspace also provides information on the trend of cloud resource growth; thus helping you to ascertain the cloud usage of your organization.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Cloud Discovery Workspace release notes
Version history for the Cloud Discovery Workplace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.7.1 - May 2025
* Fixed:
+ Improved performance leading lesser loading time for CDW pages.
+ Data Center Refresh successfully for GCP accounts.
#### Version 1.7.0 - November 2024
Removed: Cloud resources dashboard has been deprecated.
#### Version 1.6.2 - August 2024
Bug fixes.
#### Version 1.6.1 - May 2024
* Changed: Cloud Operations Workspace is now called Cloud Discovery Workspace.
* Removed: Stale CIs widget has been removed.
#### Version 1.5.0 - November 2023
* New: Download SBOM (Softare bill of materials) for discovered docker containers from the record page
* Changed:
+ Updated navigation across k8s resource hierarchies through the updated Kubernetes explorer
+ All configurable workspace pages meet the WCAG 2.1 AA Reflow requirements
* Fixed: This release brings in updated stability of Discovery wizard in creating and editing cloud discovery schedules.
* Removed: Support for Utah release is removed with support for new UI layout version 3.0.
#### Version 1.2.2 - March 2023 (Tokyo)
Fixed: PRB1595815. CloudDiscoveryScheduleConfig- ScriptInclude file needs to removed from COW Update folder.
#### Version 1.4.0 - February 2023
* New:
+ Use the Kubernetes Explorer to navigate and view the Kubernetes resource listings: services, pods, nodes, clusters, and all the docker images.
+ Assign specific mid or mid-cluster for cloud discovery schedules.
+ Option to add new service accounts in the Discovery schedule setup navigation experience.
+ Banners and notifications giving indication for new store releases for Discovery plugins.
+ On-Prem vs public cloud VM resource count (over time) - Evaluate your cloud adoption progress.
* Changed: Cloud Resources inventory dashboard has been renamed as Cloud Resources Explorer.
* Removed: Tokyo is not supported with this release version owing to UI framework changes - upgrade to Utah release to use this version.
#### Version 1.2.1 - May 2022
* New:
+ Cloud Resource inventory dashboard
+ Google cloud inventory support
* Changed: Support for Polaris 'next' experience Dark theme
#### Version 1.0.7 - February 2022
The Cloud Operations Workspace provides a new and rich experience for setting up the cloud discovery schedules and managing your cloud viewing preferences. This app houses Cloud Discovery, which helps to discover the
cloud resources. In addition, Cloud Operations Workspace also provides information on the trend of cloud resource growth; thus helping you to ascertain the cloud usage of your organization.
| ---
title: Cloud Discovery Workspace release notes
description: Version history for the Cloud Discovery Workplace application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Cloud Discovery Workspace release notes
Version history for the Cloud Discovery Workplace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.7.1 - May 2025
* Fixed:
+ Improved performance leading lesser loading time for CDW pages.
+ Data Center Refresh successfully for GCP accounts.
#### Version 1.7.0 - November 2024
Removed: Cloud resources dashboard has been deprecated.
#### Version 1.6.2 - August 2024
Bug fixes.
#### Version 1.6.1 - May 2024
* Changed: Cloud Operations Workspace is now called Cloud Discovery Workspace.
* Removed: Stale CIs widget has been removed.
#### Version 1.5.0 - November 2023
* New: Download SBOM (Softare bill of materials) for discovered docker containers from the record page
* Changed:
+ Updated navigation across k8s resource hierarchies through the updated Kubernetes explorer
+ All configurable workspace pages meet the WCAG 2.1 AA Reflow requirements
* Fixed: This release brings in updated stability of Discovery wizard in creating and editing cloud discovery schedules.
* Removed: Support for Utah release is removed with support for new UI layout version 3.0.
#### Version 1.2.2 - March 2023 (Tokyo)
Fixed: PRB1595815. CloudDiscoveryScheduleConfig- ScriptInclude file needs to removed from COW Update folder.
#### Version 1.4.0 - February 2023
* New:
+ Use the Kubernetes Explorer to navigate and view the Kubernetes resource listings: services, pods, nodes, clusters, and all the docker images.
+ Assign specific mid or mid-cluster for cloud discovery schedules.
+ Option to add new service accounts in the Discovery schedule setup navigation experience.
+ Banners and notifications giving indication for new store releases for Discovery plugins.
+ On-Prem vs public cloud VM resource count (over time) - Evaluate your cloud adoption progress.
* Changed: Cloud Resources inventory dashboard has been renamed as Cloud Resources Explorer.
* Removed: Tokyo is not supported with this release version owing to UI framework changes - upgrade to Utah release to use this version.
#### Version 1.2.1 - May 2022
* New:
+ Cloud Resource inventory dashboard
+ Google cloud inventory support
* Changed: Support for Polaris 'next' experience Dark theme
#### Version 1.0.7 - February 2022
The Cloud Operations Workspace provides a new and rich experience for setting up the cloud discovery schedules and managing your cloud viewing preferences. This app houses Cloud Discovery, which helps to discover the
cloud resources. In addition, Cloud Operations Workspace also provides information on the trend of cloud resource growth; thus helping you to ascertain the cloud usage of your organization.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog-terraform-connector.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog-terraform-connector.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog-terraform-connector.html | Cloud Services Catalog Terraform Connector release notes | Version history for the Cloud Services Catalog Terraform Connector application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog-terraform-connector.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog-terraform-connector.html"><body id="store-rn-itom-cloud-services-catalog-terraform-connector"><main role="main"><article role="article" class="dita" id="store-rn-itom-cloud-services-catalog-terraform-connector" aria-labelledby="title_store-rn-itom-cloud-services-catalog-terraform-connector">
<h1 class="title topictitle1" id="title_store-rn-itom-cloud-services-catalog-terraform-connector"><span class="ph">Cloud Services Catalog</span>
<span class="ph">Terraform Connector</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Cloud Services Catalog</span>
<span class="ph">Terraform Connector</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-cloud-services-catalog-terraform-connector__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d215117e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.8.0 - May 2025</dt>
<dd class="dd" id="store-rn-itom-cloud-services-catalog-terraform-connector__latest-store-rn-itom-cloud-services-catalog-terraform-connector">CPG Terraform Connector is now available as Cloud Services Catalog Terraform Connector.</dd>
</dl>
</section>
</div>
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} | # Cloud Services Catalog Terraform Connector release notes
Version history for the Cloud Services Catalog
Terraform Connector application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.8.0 - May 2025
CPG Terraform Connector is now available as Cloud Services Catalog Terraform Connector.
| ---
title: Cloud Services Catalog Terraform Connector release notes
description: Version history for the Cloud Services Catalog Terraform Connector application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Cloud Services Catalog Terraform Connector release notes
Version history for the Cloud Services Catalog
Terraform Connector application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.8.0 - May 2025
CPG Terraform Connector is now available as Cloud Services Catalog Terraform Connector.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog.html | Cloud Services Catalog release notes | Version history for the Cloud Services Catalog application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-services-catalog.html"><body id="store-rn-itom-cloud-services-catalog"><main role="main"><article role="article" class="dita" id="store-rn-itom-cloud-services-catalog" aria-labelledby="title_store-rn-itom-cloud-services-catalog">
<h1 class="title topictitle1" id="title_store-rn-itom-cloud-services-catalog">Cloud Services Catalog release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Cloud Services Catalog application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-cloud-services-catalog__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d356490e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.4.1 - July 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Resolved the issue where a "workflow or flow required" banner is incorrectly displayed even after a flow was assigned during new catalog item creation</li>
<li class="li">The CSC Resource details page now loads correctly with discovered resources accessed from "My Resources"</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.4.0 - May 2025</dt>
<dd class="dd" id="store-rn-itom-cloud-services-catalog__latest-store-rn-itom-cloud-services-catalog">New: Support for Coral theme added.</dd>
<dt class="dt dlterm">Version 1.3.7 - November 2024</dt>
<dd class="dd">No updates.</dd>
<dt class="dt dlterm">Version 1.3.6 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Link from CSC (employee centre) to Tag dashboard</li>
<li class="li">Link from CSC (employee centre) to Cloud Admin Portal</li>
<li class="li">Support for integration with Tofu Open-source (Version 1.6.x onwards). Please refer to the documentation for implementation details.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.0 - November 2023</dt>
<dd class="dd"><p class="p">Spur your organization's cloud adoption through governed workflows for cloud automation with Cloud Services Catalog (CSC). Be it for IaaS or PaaS needs, or even setting up an environment with a development or production stack you can
drive the workflow automation using CSC.</p></dd>
</dl>
</section>
</div>
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} | # Cloud Services Catalog release notes
Version history for the Cloud Services Catalog application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.1 - July 2025
* Fixed:
+ Resolved the issue where a "workflow or flow required" banner is incorrectly displayed even after a flow was assigned during new catalog item creation
+ The CSC Resource details page now loads correctly with discovered resources accessed from "My Resources"
#### Version 1.4.0 - May 2025
New: Support for Coral theme added.
#### Version 1.3.7 - November 2024
No updates.
#### Version 1.3.6 - May 2024
* New:
+ Link from CSC (employee centre) to Tag dashboard
+ Link from CSC (employee centre) to Cloud Admin Portal
+ Support for integration with Tofu Open-source (Version 1.6.x onwards). Please refer to the documentation for implementation details.
#### Version 1.3.0 - November 2023
Spur your organization's cloud adoption through governed workflows for cloud automation with Cloud Services Catalog (CSC). Be it for IaaS or PaaS needs, or even setting up an environment with a development or production stack you can
drive the workflow automation using CSC.
| ---
title: Cloud Services Catalog release notes
description: Version history for the Cloud Services Catalog application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Cloud Services Catalog release notes
Version history for the Cloud Services Catalog application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.1 - July 2025
* Fixed:
+ Resolved the issue where a "workflow or flow required" banner is incorrectly displayed even after a flow was assigned during new catalog item creation
+ The CSC Resource details page now loads correctly with discovered resources accessed from "My Resources"
#### Version 1.4.0 - May 2025
New: Support for Coral theme added.
#### Version 1.3.7 - November 2024
No updates.
#### Version 1.3.6 - May 2024
* New:
+ Link from CSC (employee centre) to Tag dashboard
+ Link from CSC (employee centre) to Cloud Admin Portal
+ Support for integration with Tofu Open-source (Version 1.6.x onwards). Please refer to the documentation for implementation details.
#### Version 1.3.0 - November 2023
Spur your organization's cloud adoption through governed workflows for cloud automation with Cloud Services Catalog (CSC). Be it for IaaS or PaaS needs, or even setting up an environment with a development or production stack you can
drive the workflow automation using CSC.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-services-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-services-core.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-cloud-services-core.html | ITOM Cloud Services Core release notes | Version history for the ITOM Cloud Services Core application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-services-core.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-services-core.html"><body id="store-rn-itom-cloud-services-core"><main role="main"><article role="article" class="dita" id="store-rn-itom-cloud-services-core" aria-labelledby="title_store-rn-itom-cloud-services-core">
<h1 class="title topictitle1" id="title_store-rn-itom-cloud-services-core"><span class="ph">ITOM</span> Cloud Services Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ITOM</span> Cloud Services Core application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-cloud-services-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d310518e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.4.0 - August 2025</dt>
<dd class="dd">Fixed: Minor bug fixes</dd>
<dt class="dt dlterm">Version 3.3.0 - July 2025</dt>
<dd class="dd">Fixed: Minor bug fixes</dd>
<dt class="dt dlterm">Version 3.2.1 - May 2025</dt>
<dd class="dd" id="store-rn-itom-cloud-services-core__latest-store-rn-itom-cloud-services-core">New: Hyperlinks in the ICS diagnostics dashboard are now accessible to customers to help them easily follow root causes back another level.</dd>
<dt class="dt dlterm">Version 3.1.1 - February 2025</dt>
<dd class="dd">Fixed bugs and implemented improvements for o11y.</dd>
<dt class="dt dlterm">Version 3.0.1 - November 2024</dt>
<dd class="dd">Bug fixes for topic activation.</dd>
<dt class="dt dlterm">Version 2.3.1 - August 2024</dt>
<dd class="dd">Changed: Improved topic activation.</dd>
<dt class="dt dlterm">Version 2.2.1 - May 2024</dt>
<dd class="dd">Changed: Improvements to Agent data collection.</dd>
<dt class="dt dlterm">Version 2.1.0 - February 2024</dt>
<dd class="dd">The plugin for ITOM Cloud Services generates relevant topics for tenants, enabling them to transmit data from their customer infrastructure to ServiceNow automatically. These topics
are predominantly intended for use with Hermes.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-services-core.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-services-core.html\"><body id=\"store-rn-itom-cloud-services-core\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-cloud-services-core\" aria-labelledby=\"title_store-rn-itom-cloud-services-core\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-cloud-services-core\"><span class=\"ph\">ITOM</span> Cloud Services Core release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITOM</span> Cloud Services Core application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-cloud-services-core__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d310518e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.4.0 - August 2025</dt>\n <dd class=\"dd\">Fixed: Minor bug fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.0 - July 2025</dt>\n <dd class=\"dd\">Fixed: Minor bug fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-cloud-services-core__latest-store-rn-itom-cloud-services-core\">New: Hyperlinks in the ICS diagnostics dashboard are now accessible to customers to help them easily follow root causes back another level.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1 - February 2025</dt>\n <dd class=\"dd\">Fixed bugs and implemented improvements for o11y.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - November 2024</dt>\n <dd class=\"dd\">Bug fixes for topic activation.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.1 - August 2024</dt>\n <dd class=\"dd\">Changed: Improved topic activation.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.1 - May 2024</dt>\n <dd class=\"dd\">Changed: Improvements to Agent data collection.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - February 2024</dt>\n <dd class=\"dd\">The plugin for ITOM Cloud Services generates relevant topics for tenants, enabling them to transmit data from their customer infrastructure to ServiceNow automatically. These topics\n are predominantly intended for use with Hermes.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ITOM Cloud Services Core release notes
Version history for the ITOM Cloud Services Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.4.0 - August 2025
Fixed: Minor bug fixes
#### Version 3.3.0 - July 2025
Fixed: Minor bug fixes
#### Version 3.2.1 - May 2025
New: Hyperlinks in the ICS diagnostics dashboard are now accessible to customers to help them easily follow root causes back another level.
#### Version 3.1.1 - February 2025
Fixed bugs and implemented improvements for o11y.
#### Version 3.0.1 - November 2024
Bug fixes for topic activation.
#### Version 2.3.1 - August 2024
Changed: Improved topic activation.
#### Version 2.2.1 - May 2024
Changed: Improvements to Agent data collection.
#### Version 2.1.0 - February 2024
The plugin for ITOM Cloud Services generates relevant topics for tenants, enabling them to transmit data from their customer infrastructure to ServiceNow automatically. These topics
are predominantly intended for use with Hermes.
| ---
title: ITOM Cloud Services Core release notes
description: Version history for the ITOM Cloud Services Core application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# ITOM Cloud Services Core release notes
Version history for the ITOM Cloud Services Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.4.0 - August 2025
Fixed: Minor bug fixes
#### Version 3.3.0 - July 2025
Fixed: Minor bug fixes
#### Version 3.2.1 - May 2025
New: Hyperlinks in the ICS diagnostics dashboard are now accessible to customers to help them easily follow root causes back another level.
#### Version 3.1.1 - February 2025
Fixed bugs and implemented improvements for o11y.
#### Version 3.0.1 - November 2024
Bug fixes for topic activation.
#### Version 2.3.1 - August 2024
Changed: Improved topic activation.
#### Version 2.2.1 - May 2024
Changed: Improvements to Agent data collection.
#### Version 2.1.0 - February 2024
The plugin for ITOM Cloud Services generates relevant topics for tenants, enabling them to transmit data from their customer infrastructure to ServiceNow automatically. These topics
are predominantly intended for use with Hermes.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cloud-workspace.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-cloud-workspace.html | Cloud Account Management release notes | Version history for the Cloud Account Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-workspace.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-workspace.html"><body id="store-rn-itom-cloud-workspace"><main role="main"><article role="article" class="dita" id="store-rn-itom-cloud-workspace" aria-labelledby="title_store-rn-itom-cloud-workspace">
<h1 class="title topictitle1" id="title_store-rn-itom-cloud-workspace"><span class="ph">Cloud Account Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Cloud Account Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-cloud-workspace__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d53010e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.1.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-cloud-workspace__ul_dq4_t2n_bgc">
<li class="li">Cloud Asset Explorer introduced to provide a simplified, scalable, and persona-driven visualization experience providing a unified, cross-provider view of all cloud resources (compute, storage, network, etc.).</li>
<li class="li">Cloud Compliance Dashboard introduced to provide a unified view of cloud account configuration compliance trends and budget overages, addressing the current lack of insight into cloud account compliance.</li>
<li class="li">Configurable CAM Request via Catalog: CAM requests are now accessible from the Service Catalog, using a Catalog Form Component, and showing complete details from submissions.</li>
<li class="li">Fine Grain Entitlement implemented, including entitlement service checks, and backend/UI restrictions on Cloud Workspace.</li>
</ul></li>
<li class="li">Changed: Enhanced Cloud Account Management Homepage and added new collapsible left navigation.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-itom-cloud-workspace__latest-store-rn-itom-cloud-workspace">
<ul class="ul" id="store-rn-itom-cloud-workspace__ul_mbs_5rq_cfc">
<li class="li">Cloud Workspace provides a centralized, consistent experience for managing all ServiceNow cloud solutions as part of the Cloud Governance Suite. It uses a unified data model to ensure that different cloud features work
seamlessly together and share the same information, reducing silos and improving visibility.</li>
<li class="li">One of the key features in Cloud Workspace is Cloud Account Management (CAM), which is available through the ITOM Cloud Accelerate offering. CAM focuses on automating the entire cloud account lifecycle from requesting and
provisioning new cloud accounts to managing their governance, suspension, reactivation, and certification.</li>
<li class="li">By using CAM, organizations can significantly reduce the time and manual effort required to onboard and manage cloud accounts. It automates critical processes like CMDB population with cloud ownership data and service
mapping, ensuring that every cloud resource is properly tracked, owned, and aligned with the organization's compliance and governance policies.</li>
<li class="li">In addition to automation, CAM brings business context to cloud operations by linking cloud accounts to application services and business applications. This improves transparency and helps stakeholders understand how cloud
usage supports broader business goals.</li>
<li class="li">Overall, Cloud Workspace with Cloud Account Management empowers IT teams to manage cloud accounts at scale, improve compliance, and deliver cloud services more efficiently using automation and dashboards designed for both
cloud managers and account owners.</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-workspace.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cloud-workspace.html\"><body id=\"store-rn-itom-cloud-workspace\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-cloud-workspace\" aria-labelledby=\"title_store-rn-itom-cloud-workspace\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-cloud-workspace\"><span class=\"ph\">Cloud Account Management</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Cloud Account Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-cloud-workspace__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d53010e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.1.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cloud-workspace__ul_dq4_t2n_bgc\">\n <li class=\"li\">Cloud Asset Explorer introduced to provide a simplified, scalable, and persona-driven visualization experience providing a unified, cross-provider view of all cloud resources (compute, storage, network, etc.).</li>\n <li class=\"li\">Cloud Compliance Dashboard introduced to provide a unified view of cloud account configuration compliance trends and budget overages, addressing the current lack of insight into cloud account compliance.</li>\n <li class=\"li\">Configurable CAM Request via Catalog: CAM requests are now accessible from the Service Catalog, using a Catalog Form Component, and showing complete details from submissions.</li>\n <li class=\"li\">Fine Grain Entitlement implemented, including entitlement service checks, and backend/UI restrictions on Cloud Workspace.</li>\n </ul></li>\n <li class=\"li\">Changed: Enhanced Cloud Account Management Homepage and added new collapsible left navigation.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-cloud-workspace__latest-store-rn-itom-cloud-workspace\">\n <ul class=\"ul\" id=\"store-rn-itom-cloud-workspace__ul_mbs_5rq_cfc\">\n <li class=\"li\">Cloud Workspace provides a centralized, consistent experience for managing all ServiceNow cloud solutions as part of the Cloud Governance Suite. It uses a unified data model to ensure that different cloud features work\n seamlessly together and share the same information, reducing silos and improving visibility.</li>\n <li class=\"li\">One of the key features in Cloud Workspace is Cloud Account Management (CAM), which is available through the ITOM Cloud Accelerate offering. CAM focuses on automating the entire cloud account lifecycle from requesting and\n provisioning new cloud accounts to managing their governance, suspension, reactivation, and certification.</li>\n <li class=\"li\">By using CAM, organizations can significantly reduce the time and manual effort required to onboard and manage cloud accounts. It automates critical processes like CMDB population with cloud ownership data and service\n mapping, ensuring that every cloud resource is properly tracked, owned, and aligned with the organization's compliance and governance policies.</li>\n <li class=\"li\">In addition to automation, CAM brings business context to cloud operations by linking cloud accounts to application services and business applications. This improves transparency and helps stakeholders understand how cloud\n usage supports broader business goals.</li>\n <li class=\"li\">Overall, Cloud Workspace with Cloud Account Management empowers IT teams to manage cloud accounts at scale, improve compliance, and deliver cloud services more efficiently using automation and dashboards designed for both\n cloud managers and account owners.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Cloud Account Management release notes
Version history for the Cloud Account Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - August 2025
* New:
+ Cloud Asset Explorer introduced to provide a simplified, scalable, and persona-driven visualization experience providing a unified, cross-provider view of all cloud resources (compute, storage, network, etc.).
+ Cloud Compliance Dashboard introduced to provide a unified view of cloud account configuration compliance trends and budget overages, addressing the current lack of insight into cloud account compliance.
+ Configurable CAM Request via Catalog: CAM requests are now accessible from the Service Catalog, using a Catalog Form Component, and showing complete details from submissions.
+ Fine Grain Entitlement implemented, including entitlement service checks, and backend/UI restrictions on Cloud Workspace.
* Changed: Enhanced Cloud Account Management Homepage and added new collapsible left navigation.
#### Version 2.0.0 - May 2025
* Cloud Workspace provides a centralized, consistent experience for managing all ServiceNow cloud solutions as part of the Cloud Governance Suite. It uses a unified data model to ensure that different cloud features work
seamlessly together and share the same information, reducing silos and improving visibility.
* One of the key features in Cloud Workspace is Cloud Account Management (CAM), which is available through the ITOM Cloud Accelerate offering. CAM focuses on automating the entire cloud account lifecycle from requesting and
provisioning new cloud accounts to managing their governance, suspension, reactivation, and certification.
* By using CAM, organizations can significantly reduce the time and manual effort required to onboard and manage cloud accounts. It automates critical processes like CMDB population with cloud ownership data and service
mapping, ensuring that every cloud resource is properly tracked, owned, and aligned with the organization's compliance and governance policies.
* In addition to automation, CAM brings business context to cloud operations by linking cloud accounts to application services and business applications. This improves transparency and helps stakeholders understand how cloud
usage supports broader business goals.
* Overall, Cloud Workspace with Cloud Account Management empowers IT teams to manage cloud accounts at scale, improve compliance, and deliver cloud services more efficiently using automation and dashboards designed for both
cloud managers and account owners.
| ---
title: Cloud Account Management release notes
description: Version history for the Cloud Account Management application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Cloud Account Management release notes
Version history for the Cloud Account Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - August 2025
* New:
+ Cloud Asset Explorer introduced to provide a simplified, scalable, and persona-driven visualization experience providing a unified, cross-provider view of all cloud resources (compute, storage, network, etc.).
+ Cloud Compliance Dashboard introduced to provide a unified view of cloud account configuration compliance trends and budget overages, addressing the current lack of insight into cloud account compliance.
+ Configurable CAM Request via Catalog: CAM requests are now accessible from the Service Catalog, using a Catalog Form Component, and showing complete details from submissions.
+ Fine Grain Entitlement implemented, including entitlement service checks, and backend/UI restrictions on Cloud Workspace.
* Changed: Enhanced Cloud Account Management Homepage and added new collapsible left navigation.
#### Version 2.0.0 - May 2025
* Cloud Workspace provides a centralized, consistent experience for managing all ServiceNow cloud solutions as part of the Cloud Governance Suite. It uses a unified data model to ensure that different cloud features work
seamlessly together and share the same information, reducing silos and improving visibility.
* One of the key features in Cloud Workspace is Cloud Account Management (CAM), which is available through the ITOM Cloud Accelerate offering. CAM focuses on automating the entire cloud account lifecycle from requesting and
provisioning new cloud accounts to managing their governance, suspension, reactivation, and certification.
* By using CAM, organizations can significantly reduce the time and manual effort required to onboard and manage cloud accounts. It automates critical processes like CMDB population with cloud ownership data and service
mapping, ensuring that every cloud resource is properly tracked, owned, and aligned with the organization's compliance and governance policies.
* In addition to automation, CAM brings business context to cloud operations by linking cloud accounts to application services and business applications. This improves transparency and helps stakeholders understand how cloud
usage supports broader business goals.
* Overall, Cloud Workspace with Cloud Account Management empowers IT teams to manage cloud accounts at scale, improve compliance, and deliver cloud services more efficiently using automation and dashboards designed for both
cloud managers and account owners.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cmdb-class-models.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-cmdb-class-models.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-cmdb-class-models.html | CMDB CI Class Models release notes | Version history for the IT Operations Management CMDB CI Class Models on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cmdb-class-models.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cmdb-class-models.html"><body id="store-rn-itom-cmdb-class-models"><main role="main"><article role="article" class="dita" id="store-rn-itom-cmdb-class-models" aria-labelledby="title_store-rn-itom-cmdb-class-models">
<h1 class="title topictitle1" id="title_store-rn-itom-cmdb-class-models"><span class="ph">CMDB</span> CI Class Models release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IT Operations Management</span>
<span class="ph">CMDB</span> CI Class Models on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-itom-cmdb-class-models__section_xgx_wqw_zhb">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-cmdb-class-models__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-itom-cmdb-class-models__section_ygx_wqw_zhb"><h2 id="d493808e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.77.1 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_mjs_tj4_zfc">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ylc_vj4_zfc">
<li class="li">Copied all IRE identification rules for the Hardware [cmdb_ci_hardware] table to the Computer [cmdb_ci_computer] table. In addition, we added a new identification rule based on
the object_id field to Computer CI.</li>
<li class="li">Added wavelength attribute to the Network Interface class.<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_dfq_wj4_zfc">
<li class="li">Wavelength is a list of one or more optical wavelengths in nanometers, each as an integer or decimal, separated by a comma and a space. By adding a Wavelength (nm)
field, the network teams can immediately identify the correct transceiver modules and channel assignments in any multiplexer (WDM) or single mode / multimode
environment, reducing configuration errors and speeding both deployment and troubleshooting.</li>
</ul></li>
<li class="li">Added unit position attribute on the Equipment Holder class<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ft2_yj4_zfc">
<li class="li">Unit position identifies the position of the equipment on a shelf relative to the bay/rack identified in the Frame identifier code.</li>
<li class="li">This attribute can be used to identify the equipment’s tray position, providing a clear location in the configuration. Example from data: “6A”, where “6” represents the
shelf identifier and “A” represents the tray position.</li>
</ul></li>
<li class="li">Added a new Network Function class (cmdb_ci_network_function_instance) under the Network Service Instance class (cmdb_ci_network_service_instance)<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_f3w_1k4_zfc">
<li class="li">The Network function class enables better mapping of device communication such as routing, firewalls, and load balancing. This function is available in three types:
physical, virtual, or container, reflecting its evolution from dedicated hardware appliances to modern, flexible software deployments.</li>
<li class="li">IRE Rule: One IRE rule for Name, one IRE rule for Object ID</li>
</ul></li>
<li class="li">Added a new Network Function Application class (db_ci_network_function_application) to the Application class (cmdb_ci_appl)<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ilz_bk4_zfc">
<li class="li">Network Function Application represents the software component that powers virtualized network functions (NFV). It captures essential application details to manage
network workloads and enable integration with virtualized or containerized infrastructures</li>
</ul></li>
<li class="li">DCIM Data Model: We are developing a Data Center Infrastructure Management (DCIM) solution that enables a comprehensive representation of the power, HVAC, and network infrastructure
along with their interrelationships. This feature aims to create a unified and detailed data model for all critical data center assets and their connectivity, supporting better
monitoring, power management, and planning.<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_yqw_gk4_zfc">
<li class="li">Elements of this model include:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ykk_hk4_zfc">
<li class="li">cmdb_ci_rack_pdu<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_u5m_hk4_zfc">
<li class="li">(Rack PDU) Device used to distribute electrical power to multiple devices within a server rack or data center. It provides efficient and safe
power management by offering outlets for servers, switches, routers, and other networking equipment.</li>
</ul></li>
<li class="li">cmdb_ci_rack_rail (Rack Rail)<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_m2b_3k4_zfc">
<li class="li">Vertical metal components used in server racks or enclosures to support and secure equipment such as servers, switches, and other devices. They
typically feature standardized hole patterns to accommodate rack-mounted equipment.</li>
</ul></li>
<li class="li">cmdb_ci_wire_manager<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_s3l_3k4_zfc">
<li class="li">(Wire Manager) Device or system used to organize and route cables in server racks, data centers, or other environments where numerous cables are
present.</li>
</ul></li>
</ul></li>
<li class="li">Power Equipment (All children of the Power Equipment Class)<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_fm4_lk4_zfc">
<li class="li">cmdb_ci_transformer (Transformer):<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_mbx_pk4_zfc">
<li class="li">Electrical device used to change the voltage of AC in a power distribution system. It is crucial in power generation, transmission, and
distribution networks, including those found in data centers.</li>
</ul></li>
<li class="li">cmdb_ci_switch_gear (Switch Gear):<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_jmb_qk4_zfc">
<li class="li">A collection of electrical disconnect switches, fuses, and circuit breakers used to control, protect, and isolate electrical equipment in a power
distribution system.</li>
</ul></li>
<li class="li">cmdb_ci_power_panel (Power Panel):<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_drg_qk4_zfc">
<li class="li">Essential component in electrical systems used for managing and distributing electrical power to various circuits and devices. It contains circuit
breakers or fuses that protect individual circuits and allow for manual switching of electrical supply.</li>
</ul></li>
<li class="li">cmdb_ci_rectifier (Rectifier):<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_cbl_qk4_zfc">
<li class="li">Electrical device that converts AC current to DC current.</li>
</ul></li>
<li class="li">cmdb_ci_inverter (Inverter):<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_aq4_qk4_zfc">
<li class="li">Electronic device that converts DC current to AC current.</li>
</ul></li>
<li class="li">cmdb_ci_maintenance_bypass_panel (Maintenance Bypass Panel):<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_uhv_qk4_zfc">
<li class="li">Critical component in data centers and critical facilities. It allows for the maintenance or replacement of power distribution equipment such as a
UPS without interrupting the power supply to connected loads.</li>
</ul></li>
<li class="li">cmdb_ci_remote_power_panel (Remote Power Panel):<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_s1z_qk4_zfc">
<li class="li">Electrical distribution device used in data centers and other facilities to distribute power to multiple devices or loads from a centralized
source, such as a UPS or generator.</li>
</ul></li>
<li class="li">cmdb_ci_circuit_breaker (Circuit Breaker):<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_crc_rk4_zfc">
<li class="li">Automatically operated electrical switch designed to protect an electrical circuit from damage caused by overloads or short circuits. When a fault
is detected, the circuit breaker interrupts the flow of current, preventing further damage to the circuits.</li>
</ul></li>
<li class="li">cmdb_ci_fuse_alarm_panel (Fuse Alarm Panel):<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_b2h_rk4_zfc">
<li class="li">Monitor the status of fuses and alert operators when a fuse has blown or is faulty. It provides an early warning for maintenance personnel,
helping prevent system downtime or damage to connected equipment.</li>
</ul></li>
</ul></li>
<li class="li">Facility Hardware Class:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_zfn_rk4_zfc">
<li class="li">cmdb_ci_cage (Cage):<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_jlg_sk4_zfc">
<li class="li">Secured enclosure or space that defines a specific boundary for equipment or components. It's used to house servers or storage devices, offering
both security and organization.</li>
<li class="li">IRE rule: Add PID, Name on Cage table</li>
</ul></li>
</ul></li>
<li class="li">New Backup Management Features: This release introduces new classes for managing backup storage information and job execution history, including attributes such as backup
status, execution logs, and recovery point objectives.<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_p5q_sk4_zfc">
<li class="li">cmdb_backup_storage_information (Backup Storage Information):<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ydy_sk4_zfc">
<li class="li">The (OT) Backup Management provides visibility and actionable insights on the backup of the OT devices. The class tables described below are
interconnected and collectively form the Backup Management data model. Use the Backup Storage Information class to create backup records that
identify the device in internal or external backup services.</li>
</ul></li>
<li class="li">cmdb_backup_job_execution_history (Backup Job Execution History):<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_fr3_tk4_zfc">
<li class="li">Use this class to capture a history of records for all backup executions.</li>
</ul></li>
</ul></li>
<li class="li">UPDATES<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_vdr_tk4_zfc">
<li class="li">The label (display name) for the Video Management Systems [cmdb_ci_vms_appl] table was corrected (the incorrect label was the plural form: Video Management
System).</li>
<li class="li">The Site column in the Video Management Systems [cmdb_ci_vms_appl] table is deprecated because a relationship to the Site table exists.</li>
<li class="li">For OT device: A new view has been introduced to display all OT Devices grouped by Managed Network.</li>
</ul></li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.76.0 - July 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Copied all IRE identification rules for the Hardware [cmdb_ci_hardware] table to the Computer [cmdb_ci_computer] table. In addition, we added a new identification rule based on the
object_id field to Computer CI.</li>
<li class="li">Updates:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_jzk_2c2_wfc">
<li class="li">The label (display name) for the Video Management Systems [cmdb_ci_vms_appl] table was corrected (the incorrect label was Video Management System).</li>
<li class="li">The Site column in the Video Management Systems [cmdb_ci_vms_appl] table is deprecated because a relationship to the Site table exists.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.75.0 - June 2025</dt>
<dd class="dd" id="store-rn-itom-cmdb-class-models__latest-cmdb-ci-class">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_rnp_hqk_mfc">
<li class="li">Tactical Equipment (cmdb_ci_tactical_equipment)This class is for Defense and Law Enforcement and Security and Safety Equipment and Supplies as defined by UNSPSC segment code
46000000, covering products for defense, law enforcement, security, and personal safety.</li>
<li class="li">Humanitarian Emergency Kit (cmdb_ci_humanitarian_emergency_kit)This class is for humanitarian logistics emergency kits as defined by UNSPSC code 57070100, including specialized kits
that support efficient and safe humanitarian relief operations.</li>
<li class="li">Building Plumbing (cmdb_ci_building_plumbing)This class is for plumbing equipment and components as defined by UNSPSC codes 40140000 and 30180000, including valves, fittings, pipes,
regulators, and fixtures for fluid and gas distribution.</li>
<li class="li">Weapon (cmdb_ci_weapon)This class is for controlled armaments, including firearms, conventional weapons, and launchers as defined by UNSPSC codes 46101500, 46110000, and
46140000.</li>
<li class="li">Tactical PPE (cmdb_ci_tactical_ppe)This class is for personal safety and protection equipment as defined by UNSPSC code 46180000, including safety apparel, headgear, respiratory
gear, fall protection, etc. used by Defense and Law Enforcement teams.</li>
<li class="li">Building Furniture (cmdb_ci_building_furniture)This class is for furniture and furnishings as defined by UNSPSC code 56000000, including accommodation, commercial, and industrial
furniture.</li>
<li class="li">Good (cmdb_ci_good)This class is for tangible configuration items (CIs) that are not hardware, software, services, or processes serving as the overall parent for all physical
goods.</li>
<li class="li">Construction Equipment (cmdb_ci_construction_equipment)This class is for heavy construction machinery and equipment as defined by UNSPSC code 22100000, including earth-moving
machines, paving equipment, and building construction tools.</li>
<li class="li">Apparel (cmdb_ci_apparel)This class is for apparel and luggage and personal care items as defined by UNSPSC code 53000000, including clothing, footwear, luggage, handbags, and
personal care products.</li>
<li class="li">Wearable Uniform (cmdb_ci_wearable_uniform)This class is for uniforms as defined by UNSPSC code 53102700, including standardized apparel for military, police, medical, corporate, and
educational use.</li>
<li class="li">Construction Tool (cmdb_ci_construction_tool)This class is for building construction machinery and accessories as defined by UNSPSC code 22101900, including mixers, curing machines,
shoring equipment, and trench support tools.</li>
<li class="li">Domestic Appliance (cmdb_ci_domestic_appliance)This class is for domestic appliances as defined by UNSPSC code 52140000, including household devices like kitchen, laundry, and bath
appliances.</li>
<li class="li">Construction (cmdb_ci_construction)This class is for construction machinery and accessories as defined by UNSPSC code 22000000, used in building, repair, and maintenance of
structures and roads.</li>
<li class="li">Service Industry Equipment (cmdb_ci_service_industry_equipment)This class is for service industry machinery and equipment as defined by UNSPSC code 48000000, used in business service
environments like food service, banking, and gaming.</li>
<li class="li">Cleaning Equipment (cmdb_ci_cleaning_equipment)This class is for cleaning equipment and supplies as defined by UNSPSC code 47000000, including janitorial tools, industrial laundry
systems, and water treatment equipment.</li>
<li class="li">Humanitarian Logistic Supply (cmdb_ci_humanitarian_logistic_supply)This class is for humanitarian logistics supplies as defined by UNSPSC code 57070000, including essential items and
kits that support logistics operations during emergencies.</li>
<li class="li">Wearable Clothing (cmdb_ci_wearable_clothing)This class is for wearable clothing as defined by UNSPSC code 53100000, covering garments like shirts, trousers, dresses, uniforms, and
related apparel.</li>
<li class="li">Ammunition(cmdb_ci_ammunition)This class is for ammunition and explosive ordnance as defined by UNSPSC codes 46101600, 46111500, 46120000, and 46130000, including projectiles,
shells, missiles, grenades, mines, and bombs.</li>
<li class="li">Humanitarian Item (cmdb_ci_humanitarian_item)This class is for humanitarian relief items, kits or accessories as defined by UNSPSC code 57000000, including essential products for
shelter, health, sanitation, and personal protection during emergencies.</li>
<li class="li">Forensic Supply (cmdb_ci_forensic_supply)This class is for forensic equipment and supplies as defined by UNSPSC code 46151700, including investigative tools like fingerprint kits,
light sources, evidence cabinets, and imaging devices.</li>
<li class="li">Humanitarian PPE (cmdb_ci_humanitarian_ppe)This class is for personal protection equipment, power, and water supply as defined by UNSPSC code 57070105, covering essential safety and
resource items for humanitarian operations.</li>
<li class="li">Testing Equipment (cmdb_ci_testing_equipment)This class is for laboratory, measuring, and testing equipment as defined by UNSPSC code 41000000, including scientific instruments, test
tools, and lab supplies.</li>
</ul></li>
<li class="li">Added: Added an archiving rule for the cmdb_ci_certificate table. Certificates that expired more than six months ago and are not in the 'Installed' state are archived.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.72.0 - April 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_bds_3qk_mfc">
<li class="li">Migrated class model applications from the translation model to a new JSON model. This update significantly accelerates translation loading.</li>
<li class="li">Added a missing class description for the cmdb_ci_sap_sid CI class.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.71.0 - March 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_xjb_ygq_42c">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_wtz_zgq_42c">
<li class="li">cmdb_ci_boomi_api_gateway: An API gateway service provided by Boomi for hosting and managing APIs.</li>
<li class="li">cmdb_ci_anypoint_api_gateway: An API gateway service provided by MuleSoft for hosting and managing APIs.</li>
<li class="li">cmdb_ci_tyk_api_gateway: An API gateway service provided by Tyk for hosting and managing APIs.</li>
<li class="li">cmdb_ci_api_product_bundle: In API gateways and developer portals, an API product bundle is a collection of one or more APIs for consumption by developers and applications. Some
platforms use the term for an API product alone.</li>
<li class="li">cmdb_ci_api_consumer_subscription: To access one or more API product bundles, a developer can register for an API consumer subscription on a developer portal. The subscription
registers with one or more bundles and provides a key for access to the APIs in the bundles.</li>
<li class="li">cmdb_ci_web_acl: The WebACL class represents ACLs for CloudFront, API gateway REST APIs, application load balancers, AppSync GraphQL APIs, Cognito user pools, App Runner services,
AWS Verified Access, and the Azure Front Door application gateway.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.69.0 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_utt_rnp_c2c">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_j2x_vnp_c2c">
<li class="li">Updated OT form views and included a related list for alerts.
</li>
<li class="li">Added the following tables as a related entry for OT classes:
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_vp4_tnp_c2c">
<li class="li">Firmware Installation [cmdb_firmware_install]
</li>
<li class="li">Key Value [cmdb_key_value]
</li>
<li class="li">Software Instance [cmdb_sam_sw_install]
</li>
</ul></li>
<li class="li">For the OT Entity table, added the ire_criterion attribute.
</li>
<li class="li">The new attribute is the criterion attribute for OT Entity related entry.
</li>
<li class="li">Added Product Instance Identifier as an identifier for the OT Identification Rule.
</li>
</ul></li>
<li class="li">Updated
:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_mnn_vnp_c2c">
<li class="li">Created new views for OT devices.
</li>
<li class="li">The views do not have relationships to the OT equipment model entity.
</li>
<li class="li">The views are used primarily for the OT visibility KPI dashboard.
</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.68.0 - January 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_xzh_vfh_xdc">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_zsj_wfh_xdc">
<li class="li">cmn_media<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_nf3_wfh_xdc">
<li class="li">cmn_media is a generic table that stores media that is uploaded against a record. Current options are video and image media types.</li>
<li class="li">One of the first uses is in the Telecommunications Network Inventory (TNI). The table enables the Network Planning Agent to upload images for a network site, mark them as
active/inactive, maintain the sequence and description of each image, and view the active images of the network site in the TNI workspace.</li>
</ul></li>
<li class="li">cmdb_ci_processing_unit<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_x5v_wfh_xdc">
<li class="li">The Processing Unit is a base class for various types of processing units in a computing system. It encapsulates the core attributes and functionalities common to all
processing units, providing a foundation for more specialized subclasses such as GPU.</li>
</ul></li>
<li class="li">cmdb_ci_gpu<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_wxh_xfh_xdc">
<li class="li">The graphics processing unit (GPU) helps handle graphics-related work like graphics, videos, and AI ML workloads. The GPU can be installed in the computer or connected
externally. Typically characterized by number of cores and GPU memory.</li>
</ul></li>
<li class="li">cmdb_ci_function_ai<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_u4t_xfh_xdc">
<li class="li">AI SaaS applications deployed on public cloud platforms that offer scalable, on-demand services for machine learning, data processing, and AI-driven tasks. This provides
flexible solutions without the need for on-premises infrastructure management.</li>
</ul></li>
<li class="li">cmdb_ci_appl_ai_application<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_xtz_xfh_xdc">
<li class="li">AI software applications that can run on various platforms such as Linux, Windows, Docker containers, or Kubernetes (K8) clusters. These platforms support diverse AI
workloads, including machine learning models, data analytics, and intelligent services or AI-enabled applications</li>
</ul></li>
</ul></li>
<li class="li">Updates:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_wxv_yfh_xdc">
<li class="li">Added PON choice to bandwidth table to support interface speeds that are discovered, for example, for an XGS-PON port or a GPON port.</li>
<li class="li">Updated IRE rules for Interface Card, Slot, Subslot, and Network interface to support the TSOM discovery application.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.67.0 - December 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_tgb_2yp_4dc">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_pzl_3yp_4dc">
<li class="li">New class: Video Management System: (cmdb_ci_vms_appl)A Video Management System (VMS) is a software-based platform designed to manage and control video surveillance cameras,
recording devices, and other security components. The class is commonly used in large-scale surveillance and security monitoring.</li>
<li class="li">IBM MQ Manager: cmdb_ci_appl_ibm_wmqA software component that manages and owns queues and that provides messaging services to applications.</li>
<li class="li">IBM MQ Queue: cmdb_ci_appl_ibm_wmq_queueA queue is a container for messages. Business applications that are connected to the queue manager that hosts the queue can retrieve message
from the queue</li>
<li class="li">IBM MQ Channel: cmdb_ci_appl_ibm_mq_channelIn IBM MQ, a channel is a unidirectional communication link that allows two queue managers to connect over a network and transmit messages
between each other.</li>
<li class="li">IBM MQ Queue Remote: cmdb_ci_appl_mq_queue_remoteRemote queue definitions are definitions on the local queue manager of queues that belong to another queue manager. To send a message
to a queue on a remote queue manager, the sender queue manager must have a remote definition of the target queue.</li>
<li class="li">IBM MQ Queue Local: cmdb_ci_appl_mq_queue_localA local queue is a definition of both a queue and the set of messages that are associated with the queue. The queue manager that hosts
the queue receives messages in its local queues.</li>
<li class="li">IBM MQ Queue Alias: cmdb_ci_appl_mq_queue_aliasAn alias queue is an IBM MQ object that you can use to access another queue or a topic.</li>
<li class="li">IBM MQ Queue Model: cmdb_ci_appl_mq_queue_modelA model queue is a template for queues that you want the queue manager to create dynamically as required.</li>
<li class="li">IBM CICS Region: cmdb_ci_appl_ibm_cics_regionA CICS Region is a named collection of resources that are controlled by CICS as a unit.</li>
<li class="li">IBM CICS Transaction: cmdb_ci_appl_ibm_cics_transactionA CICS transaction consists of an item of processing that can be run by one or more application programs.</li>
<li class="li">IBM CICS Program: cmdb_ci_appl_ibm_cics_programIBM CICS Program is a family of mixed-language applications that provide transaction management and connectivity for applications on
IBM mainframe systems under z/OS and z/VSE.</li>
<li class="li">IBM CICSplex: cmdb_ci_appl_ibm_cicsplexA CICSplex is any grouping of CICS systems that you want to manage and manipulate as if they were a single entity.</li>
<li class="li">DB2 Stored Procedure: cmdb_ci_db_db2_stored_procedureA DB2 stored procedure is a compiled program that can run SQL statements and is stored on a local or remote DB2 Universal
Database Server.</li>
<li class="li">DB2 Sharing Group: cmdb_ci_db_db2_sharing_groupA collection of one or more Db2 subsystems that share Db2 data.</li>
<li class="li">IMS Subsystem: cmdb_ci_db_ims_subsystemA control program that can be either online or batch and runs in a z/OS address space. It is a part of IBM's Information Management System
(IMS). IMS systems help with the organization, storage, and retrieval of data.</li>
<li class="li">IMS Database: cmdb_ci_db_ims_databaseAn IMS Database running within an IMS Subsystem (database instance).</li>
<li class="li">IMS Area: cmdb_ci_db_ims_areaData sets, called areas, with each area containing the entire data structure.</li>
<li class="li">IMS Plex: cmdb_ci_db_ims_plexAn IMSplex is made up of IMS and z/OS components that work together.</li>
<li class="li">IMS Subsystem Region: cmdb_ci_appl_ims_regionThe IMS region provides the central point of control for an IMS subsystem. The IMS region provides the interface to z/OS for the
operation of the IMS subsystem.</li>
<li class="li">IMS Transaction: cmdb_ci_appl_ims_transactionAn IBM IMS transaction is a message that is sent to an application program. When defining a transaction to IMS, several characteristics
can be identified, such as: transaction codes, output limits, scheduling rules, and exceptions to those rules.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.64.0 - November 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_obf_1vs_ddc">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_cjb_4vs_ddc">
<li class="li">Added new CI Types:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_sjz_2vs_ddc">
<li class="li">Data Service Instance (cmdb_ci_data_service_instance): A Data Service Instance is extended from Service Instance and represents a logicalinstance of a data service that
can persist structured and unstructured data, process data (pipeline) or retrieve data (data, search, query, etc).</li>
<li class="li">Network Service Instance (cmdb_ci_network_service_instance): Network Service Instance represents a specific deployed, provisioned and /orconfigured instance of a set of
network services that in turn are based on Network Functions.</li>
<li class="li">Connection Service Instance (cmdb_ci_connection_service_instance): Connection Service Instance is extended from Service Instance and represents alogical instance of a
network connection (logical or physical) that is intrinsic to theService Dependency map for end-to-end Service Delivery. Connection ServiceInstances are realized by
Network Functions (and their respective Network ServiceInstance). Connection Service Instance is different from Network Service Instancesas Connection Service Instance
represents a configured, provisioned or materializedinter-connect between two logical or physical end-points.</li>
<li class="li">Operational Process Instance (cmdb_ci_operational_process_service_instance): Operational Process Service Instance. An Operational Process Service Instance isextended from
Service Instance and represents a logical instance of an operationalprocess that is based on series/sequence of interdependent (network) connectedand disconnected
devices and equipment that implement or realized the end-to-endoperational process. The Operational Process may be autonomic but typicallyinvolves operational,
front-line employees.</li>
<li class="li">Facility Service Instance (cmdb_ci_facility_service_instance): Facility Services Instance. A Facility Service Instance is extended from ServiceInstance and represents a
logical instance of a service that is associated with theoperations of a Facility (office building, residential building, manufacturing plant,operations control center,
parking garage, etc.)</li>
</ul></li>
<li class="li">Added Classes to Telecom Model<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ygl_gvs_ddc">
<li class="li">cmdb_ci_filler_component (Filler Component)</li>
<li class="li">Parent Class: cmdb_ci_hardware</li>
<li class="li">Description: Represents a cover for empty spots/slots in a rack or device. Often made of flat metallic or plastic materials, helps separate cold and hot air zones,
prevents \dust from entering the chassis, and ensures proper airflow through the chassis or rack.</li>
</ul></li>
<li class="li">cmdb_ci_heat_baffle (Heat Baffle)<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_h1g_hvs_ddc">
<li class="li">Parent Class: cmdb_ci_filler_component</li>
<li class="li">Description: The Heat Baffle CI class is used to represent hardware used to help direct rising hot air away from equipment.</li>
</ul></li>
<li class="li">cmdb_ci_service_switching_point (Service Switching Point (SSP))<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_k2x_hvs_ddc">
<li class="li">Parent Class: cmdb_ci_ni_telco_equipment</li>
<li class="li">Description: Switch in a telecommunications network that sends a query to a central database called a service control point (SCP) via the SS7 network to determine how a
TDMcall can be routed. SSPs can be part of a voice switch or a separate computer connected to it.</li>
</ul></li>
<li class="li">cmdb_ci_service_control_point (Service Control Point (SCP))<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_y5s_3vs_ddc">
<li class="li">Parent Class: cmdb_ci_ni_telco_equipment</li>
<li class="li">Description: The Service Control Point CI class represents service control points (SCPs) in the Signaling System 7 (SS7) network responsible for routing calls and
managing special features.</li>
</ul></li>
<li class="li">cmdb_ci_telco_control_component (Control Component)<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_bpj_jvs_ddc">
<li class="li">Parent Class: cmdb_ci_ni_telco_equipment</li>
<li class="li">Description: Component in a telco device that creates an interface between a telco device's main system motherboard and other hardware components. Some will be integrated
directly into the motherboard, while others may be added on as expansion devices.</li>
</ul></li>
<li class="li">Added:</li>
<li class="li">Move the Redundancy relationship type from TNI app to CMDB CI Class model app update folder</li>
<li class="li">Make the following CMDB CI relationship types available without the requirement to install Network Inventory Core plugin.<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_nmm_lvs_ddc">
<li class="li">Redundancy Provided by::Provides Redundancy for</li>
<li class="li">Is Primary::Is Secondary</li>
<li class="li">Terminated::Terminated by</li>
</ul></li>
<li class="li">Added Additional attributes on API Consumer table</li>
<li class="li">API and API Component Enhancements</li>
<li class="li">Added IRE rules for API class (cmdb_ci_api) and API Component class (cmdb_ci_api_component) to associate the tags.</li>
<li class="li">Added column in API Consumer Table (api_consumer)</li>
<li class="li">
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_hdf_mvs_ddc">
<li class="li">Column Name: API Consumer Type (Choice List)</li>
<li class="li">Choices:</li>
<li class="li">Internal</li>
<li class="li">External</li>
<li class="li">Unknown (Default)</li>
</ul>
</li>
<li class="li">Added columns in API Class (cmdb_ci_api)</li>
<li class="li">
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_lzx_mvs_ddc">
<li class="li">Technical Specification Location (String)</li>
<li class="li">Stores the repository location of the API's technical specification.</li>
<li class="li">Design Specification Location (String)</li>
<li class="li">Stores the repository location for the API's design and documentation.</li>
</ul>
</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.63.0 - October 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added the [cmdb_key_value] table as a related table for the following tables:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_mnk_b2x_vcc">
<li class="li">Google Organization Folder [cmdb_ci_gcp_folder]</li>
<li class="li">IP Address [cmdb_ci_ip_address]</li>
<li class="li">Hardware Type [cmdb_ci_compute_template]</li>
<li class="li">Cloud Hardware Type [cmdb_ci_cloud_hardware_type]</li>
<li class="li">Load Balancer Pool Member [cmdb_ci_lb_pool_member]</li>
<li class="li">Load Balancer Service [cmdb_ci_lb_service]</li>
</ul></li>
<li class="li">For the MSFT SQL Instance [cmdb_ci_db_mssql_instance] table, added the following items:</li>
<li class="li">
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ew4_c2x_vcc">
<li class="li">2008 R2 and 2014 version number</li>
<li class="li">Engine edition types: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_fw4_c2x_vcc">
<li class="li">Enterprise</li>
<li class="li">Standard</li>
<li class="li">Developer</li>
<li class="li">Express</li>
<li class="li">Web</li>
</ul></li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 1.59.1 - September 2024</dt>
<dd class="dd">Fix: Allow users with the cmdb_read role to view SDLC Component CIs The **itil** role is required to access SDLC Components. The APM **sn_apm.apm_user** role includes the
**cmdb_read** role but not the **itil** role. As a result, users with the APM role could not search for and link **SDLC Components** in the APM relationship table at the Digital Interface level.
Previously, if an APM user lacks read access to SDLC Components, the related list for linking SDLC Components and interfaces is not displayed. In this release the **cmdb_read** role is added to the access
control layers of the SDLC Component. As a result, APM users with read access to SDLC Components can link interfaces with SDLC Components.</dd>
<dt class="dt dlterm">Version 1.59.0 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_j3r_l2b_ccc">
<li class="li">Operational Technology notes<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_r1p_m2b_ccc">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_dxq_m2b_ccc">
<li class="li">New class: 'OT System Service' [cmdb_ci_ot_system_service] extending the Calculated Application Service [cmdb_ci_service_calculated] table.</li>
<li class="li">Description: OT is a category of technology and systems used to manage, control, and monitor physical processes, machinery, and industrial operations. Operational
Technology (OT) systems are specialized computing systems used in industrial and critical infrastructure settings to monitor, control, and automate physical processes.
The systems encompass a wide range of devices, including industrial control systems (ICS), supervisory control and data acquisition (SCADA) systems, programmable logic
controllers (PLCs), and other components tailored to specific industries such as manufacturing, energy, transportation, and utilities.</li>
<li class="li">OT systems are essential for ensuring the efficient and safe operation of industrial processes, enabling organizations to manage production lines, power grids, and so on.
OT systems facilitate real-time monitoring of equipment, data collection from sensors, control of machinery, and automation of tasks. OT systems enhancing productivity,
safety, and reliability in industrial operations. OT systems (logical groupings of devices) also supervise production processes. OT systems become the central element
of consideration for OT engineers.</li>
<li class="li">Examples:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ll5_42b_ccc">
<li class="li">Distributed Control system (DCS)</li>
<li class="li">Building management system (BMS)</li>
<li class="li">Manufacturing execution system (MES)</li>
</ul></li>
</ul></li>
<li class="li">Improvements:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ab5_q2b_ccc">
<li class="li">Added suggested relationships between the OT System Service class and the Equipment Model Entity, Hardware, Technical Service, and Business Service classes.</li>
<li class="li">You can now view an OT dependency map on the OT system service form both in the platform and in the Industrial workspace.</li>
<li class="li">You can now bulk-validate NIDS records from the list view.</li>
<li class="li">Improvements to sync IP addresses of OT CIs from the [cmdb_ci_ip_address] table to the 'IP Address' field on the CI. You can therefore now use IP address to add devices
to an equipment model entity.</li>
<li class="li">You can now map ISA entities to OT System Services using a scheduled job.</li>
<li class="li">Added a related entry in the backup storage information [cmdb_backup_storage_information] table for the 'Operational Technology (OT)' and 'OT control module'
identification rules.</li>
<li class="li">Created the Operational Technology (OT) view on the Industrial workspace. The OT view is available to users with the OT role (cmdb_ot_*). Created OT views for the forms of<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_n1q_t2b_ccc">
<li class="li">Request [sc_request]</li>
<li class="li">Request Item [sc_req_item] list with columns that are used in the Industrial Workspace list.</li>
<li class="li">Related lists of Request Item [sc_req_item] and Catalog Task [sc_task], including all fields required for OT use cases.</li>
<li class="li">The OT view displays CI forms with columns and related lists that reflect the OT context.</li>
<li class="li">The OT view includes backup storage information [cmdb_backup_storage_information] as a related list for CI forms.</li>
</ul></li>
<li class="li">Removed the Opened date column from OT Incident [sn_ot_incident] lists for the Operational Technology (OT) view in the Industrial workspace.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_dbn_x2b_ccc">
<li class="li">Removed a duplicate "Read only fields" UI policy from the [cmdb_ci_nids] table.</li>
<li class="li">Added a fix script to modify the "sequence" of existing Purdue level choices to accommodate new choices for the 'Purdue level' field on the [cmdb_ot_entity] table.</li>
</ul></li>
</ul></li>
<li class="li">
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_kj1_12b_ccc">
<li class="li">Telecom Network Inventory notes<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_hnk_f2b_ccc">
<li class="li">Improvements<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_sy5_f2b_ccc">
<li class="li">Updates to labels for Model Relationship and Shelf Class<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_odg_c2b_ccc">
<li class="li">Updated the labeling of model relationships and shelf class to enhance clarity and consistency. The change ensures better understanding and usage
of the labels across the platform.</li>
</ul></li>
<li class="li">Cleaned up inventory models<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_fb2_c2b_ccc">
<li class="li">Streamlined the inventory models by removing obsolete TNI model category seed files from the CMDB application. The changes help to maintain an
up-to-date and efficient data model.</li>
</ul></li>
<li class="li">Improved the data model for power attributes<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_qd1_f2b_ccc">
<li class="li">Implemented changes to the data model to better support and manage power attributes. The improvements ensure more accurate and functional data
handling for power-related information.</li>
</ul></li>
<li class="li">Deprecated obsolete fields<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_czw_22b_ccc">
<li class="li">Deprecated the 'Topology' field from logical connection and physical connection entities. The change simplifies the data model structure by
removing fields that no longer serve a purpose.</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_vjp_j2b_ccc">
<li class="li">Access control<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_rq3_h2b_ccc">
<li class="li">Put all necessary ACLs in place for network topology nodes. The change strengthens the security and integrity of the system.</li>
</ul></li>
<li class="li">Data integration and consistency<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ygx_h2b_ccc">
<li class="li">Ensured that all related entry IRE rules are correctly applied to connection elements and physical connection elements tables. The change ensures
proper data relationships, consistency, and integration.</li>
</ul></li>
<li class="li">Organizational improvements for sys_choice definitions<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ohm_32b_ccc">
<li class="li">Moved 'sys_choice' definitions from the update folder to the dictionary folder. The correction improves overall system organization and
maintainability.</li>
</ul></li>
<li class="li">Format of domain values<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ijt_32b_ccc">
<li class="li">Added scripts to ensure that domain values are consistently and accurately converted from string format to domain_id. The action addresses prior
inconsistencies and improves the reliability of domain-related data.</li>
</ul></li>
<li class="li">Removed deprecated fields from UI<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_en3_j2b_ccc">
<li class="li">Removed deprecated fields (such as 'Topology') from forms where they were previously still visible. The update ensures that the UI accurately
reflects the current data model.</li>
</ul></li>
</ul></li>
</ul></li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.12.2 - July 2024</dt>
<dd class="dd">Fixed: Updating Auth API from '/uapi/auth/tokens' to '/api/v1/auth/token' for JAMF Pro 10.35 or higher.</dd>
<dt class="dt dlterm">Version 1.57.0 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Added:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_qrw_pcw_4bc">
<li class="li">The newly introduced Dental Equipment model category supports dental practices and dental care delivery. The new Dental Equipment CI class is an extension of the existing Medical
Device class. The class is mapped to the Medical Device Model class and the Medical Asset class. The new class provides a specialized framework for managing dental assets as
outlined by the UNSPSC family code 42150000.</li>
<li class="li">The newly introduced Operational Equipment model category supports the management of operational tools, machinery, and devices. It provides a structured framework for tracking and
maintaining critical operational assets to ensure optimal performance and reliability. The new Operational Equipment CI class is an extension of the Hardware category. The new
class is mapped to the Operational Equipment model category.</li>
<li class="li">The newly introduced DNS model supports the management of data associated with a domain name. This allows you to trace the ownership and tenure of a domain details from tools like
who is and DNS lookup tools. The model also supports various DNS resource records for A, AAAA, CNAME, and Alias records.</li>
<li class="li">CMDB Model updates for API and API component: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_usw_pcw_4bc">
<li class="li">New attribute on Azure API Management class</li>
<li class="li">New attributes on API class</li>
<li class="li">Updated IRE rule on API class</li>
<li class="li">New attributes on API Component class</li>
<li class="li">Updated IRE rule API Component class</li>
</ul></li>
</ul></li>
<li class="li">
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ehh_qcw_4bc">
<li class="li">Wireless Sector [cmdb_ci_wireless_sector] - A unit of cellular coverage area. <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_fhh_qcw_4bc">
<li class="li">Radio Band - A specific frequency range used for wireless communication. These bands are designated by regulatory bodies and are assigned to various wireless technologies
such as cellular networks, Wi-Fi, and satellite communication.</li>
<li class="li">E-Utran Cell Global Identifier (ECGI) - Used to identify cells globally. The ECGI is constructed from the MCC (Mobile Country Code), MNC (Mobile Network Code), and the
ECI (E-UTRAN Cell Identifier).</li>
<li class="li">Transmission Technology - The type of technology used for transmission on an antenna sector.</li>
<li class="li">Antenna Face - Sector Antenna Face</li>
<li class="li">Carrier Number - Sector Carrier Number</li>
</ul>
</li>
</ul>
</li>
<li class="li">Antenna Structure [cmdb_ci_antenna_structure] - Physical structure that supports the antennas in a radio network. Raises them to a suitable height for optimal signal coverage and minimizing
interference with nearby structures. <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_all_rcw_4bc">
<li class="li">Structure Height - Height of the physical structure, such as a tower or mast, that supports the antenna at a cell site.</li>
<li class="li">Dimension Units The units of the structure dimension values.</li>
<li class="li">Ground Elevation - Height of the antenna structure location above or below sea level.</li>
<li class="li">Overall Height - Height of the antenna structure plus any other foundations, rooftops, etc. It may be mounted upon from the ground elevation.</li>
<li class="li">Alarm Responsibility - The entity responsible for responding to an alarm on an antenna structure.</li>
<li class="li">Structure Sub-Type - The secondary type of the structure.</li>
<li class="li">Material Type - The material type used to build the structure.</li>
<li class="li">Lighting Type - The lighting type used to build the structure.</li>
<li class="li">FAA Callout Required - Structure FAA callout is required.</li>
</ul>
</li>
<li class="li">
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_tbv_rcw_4bc">
<li class="li">Battery Distribution Fuse Panel [cmdb_ci_battery_distribution_fuse_panel] - A battery distribution fuse panel distributes power within an equipment holder (rack/cabinet) and connects
to a Battery Distribution Bay.</li>
</ul>
</li>
<li class="li">
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_t4c_scw_4bc">
<li class="li">Radio Network Controller (RNC) [cmdb_ci_radio_network_controller] - The RNC is a functional element of the UMTS RNS (Radio Network System) which controls several NodeBs.
Responsibilities of the RNC include radio resource management and control, air interface security, mobility procedures, and system synchronization.</li>
</ul>
</li>
<li class="li">
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_vdj_scw_4bc">
<li class="li">Transmission Control Unit (TCU) [cmdb_ci_transmission_control_unit] - In a 2G radio network the transmission control unit (TCU) encodes and decodes speech and handles data rate
adaptation. Because the air interface requires that all speech be digitized at certain rates, the transmission rate is 13 kbits/s. Since the accepted rate is usually 64 kbits/s
within the network the signal must be translated. This translation is performed by the TCU.</li>
</ul>
</li>
<li class="li">
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_zzq_scw_4bc">
<li class="li">Voice Switch [cmdb_ci_voice_switch] - Represents a large-scale computer system that is used to switch Time Division Multiplexer (TDM)-based, circuit-switched telephone calls. An
example of a voice switch is a Class-5 telephone switch in the public switched telephone network (PSTN) that directly serves subscribers and manages subscriber calling features.
Class-5 services include basic dial-tone, calling features, and additional digital and data services to subscribers connected to a local loop.</li>
</ul>
</li>
<li class="li">
<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_afy_scw_4bc">
<li class="li">Fixed CMDB Correctness Dashboard for cmdb_ci_printer CIs and their corresponding certificates.</li>
<li class="li">Added missing class descriptions for certain mainframe, medical device, and TNI classes.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 1.56.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_u5s_jsn_2bc">
<li class="li">Disabled the Newbutton on the All OT devices [cmdb_ot_entity] list view to prevent users from manually creating new OT devices.</li>
<li class="li">Added the IP Address related list to the Hardware and its child CI form in the Operational Technology (OT) view.</li>
<li class="li">Introduced the Quality Inspection Control System[cmdb_ci_ot_qics] class. This is a child class of the OT Control System[cmdb_ci_ot_control] class.<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_rgf_jsn_2bc">
<li class="li">Description:This class represents control systems that assistin quality and inspection functions.</li>
<li class="li">Difference/Usage:OT control systems monitor and control industrial processes and equipment for operational efficiency and safety. In contrast,quality inspection control
systems manage inspection activities and help to ensure product quality. It is important to differentiate the two control systems because their purposes and the
attributes they manage and hold are different. In addition, different sets of people manage and maintain the two different kinds of devices.</li>
<li class="li">To support testing the quality of products at different stages of the manufacturing process, added a system property that enables the activity stream for the Quality
Inspection Control System [cmdb_ci_ot_qics] class.</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_jz5_3sn_2bc">
<li class="li">Relabelled OT Asset to OT Device in the module menu, UI action, related links, and the view name. This name change helps avoid confusion with Asset Management terminology.</li>
<li class="li">Added ACLswith areport_view type forthe[cmdb_ci_nids], [cmdb_ot_entity],and[cmdb_ot_entity_type] tablesas well as the[isa_entity_site] field onthe[cmdb_ot_entity] table.</li>
<li class="li">See the "Other Requirements" section for additional release note content.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.55.0 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Added new Non-CMDB table: Radio Band [cmn_radio_band] - Set of normalized radio frequency bands. Populated from standards such as the International Telecommunication Union (ITU) and/or Federal
Communications Commission (FCC).</li>
<li class="li">Added new CMDB CI tables: Detailed descriptions of the new tables appear in the "Other Requirements" section.<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_whh_l1b_t1c">
<li class="li">Wireless Sector [cmdb_ci_wireless_sector]</li>
<li class="li">Antenna Structure [cmdb_ci_antenna_structure]</li>
<li class="li">Battery Distribution Fuse Panel [cmdb_ci_battery_distribution_fuse_panel]</li>
<li class="li">Radio Network Controller (RNC) [cmdb_ci_radio_network_controller]</li>
<li class="li">Transmission Control Unit (TCU) [cmdb_ci_transmission_control_unit]</li>
<li class="li">Voice Switch [cmdb_ci_voice_switch]</li>
</ul></li>
<li class="li">Added newtablesto support OpenStack hosted in a private cloud. Tested with the Red Hat OpenStack Platform.<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_bkg_m1b_t1c">
<li class="li">OpenStack Object [cmdb_ci_openstack_object]</li>
<li class="li">OpenStack Hypervisor View [cmdb_ci_openstack_hypervisor_view]</li>
</ul></li>
<li class="li">The following attributes are discovered:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_fkt_n1b_t1c">
<li class="li">Name: Concatenated value of hypervisor_type and hypervisor_hostname. For example, QEMU@host.acmecorp.com</li>
<li class="li">IP Address: The value of host_ip</li>
<li class="li">Hypervisor technology: The value of hypervisor_type</li>
<li class="li">Object ID: The value of id</li>
<li class="li">State: The value of state</li>
<li class="li">Version: The value of hypervisor_version</li>
</ul></li>
<li class="li">Added TNI Attribute related IRE Rule in the following CI Classes.<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_qsw_41b_t1c">
<li class="li">cloud_service_account</li>
<li class="li">cmp_price_base and</li>
<li class="li">ci_hyper_v_cluster</li>
</ul></li>
<li class="li">Location of xml files: The corresponding IRE rule is included in the CMDB Class Model application's TNI Core IF folder.</li>
<li class="li">Added missing read access control for cmdb_read role on the following class: Network Topology Root Node [cmdb_network_topology_root_node]</li>
<li class="li">Added column to Network Gear [cmdb_ci_netgear]: Is Virtual</li>
<li class="li">Added column to Monitoring Unit Shelf [cmdb_ci_monitoring_unit] and Remote Radio Unit [cmdb_ci_remote_radio_unit]: Radio Type</li>
<li class="li">Added columns to Baseband Unit [cmdb_ci_baseband_unit]:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_fvp_51b_t1c">
<li class="li">Unit Coverage Type</li>
<li class="li">Radio Frequency Type</li>
<li class="li">Radio Frequency Modulation Identifier Code (FM ID)</li>
<li class="li">Radio Type</li>
<li class="li">Unit Architecture</li>
</ul></li>
<li class="li">Added columns to Call Server [cmdb_ci_call_server], Mobile Switching Center [cmdb_ci_mobile_switching_center], Media Gateway [cmdb_ci_media_gateway], Voicemail Equipment
[cmdb_ci_voicemail_equipment], Private Branch Exchange [cmdb_ci_private_branch_exchange], Echo Cancellation System [cmdb_ci_echo_cancellation_system], Voice Activity Detection Equipment
[cmdb_ci_voice_activity_detection_equipment], and Voice Gateway [cmdb_ci_voice_gateway]:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_cnt_v1b_t1c">
<li class="li">Link Set Name</li>
<li class="li">Node Category</li>
<li class="li">Phone Number</li>
<li class="li">Mobile Switching Center (MSC) Category</li>
</ul></li>
<li class="li">Fixed: The following bugs are fixed in this release:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_rqw_w1b_t1c">
<li class="li">Added missing TNI-related IRE rules to the cmdb_ci_cloud_service_account and cmdb_ci_hyper_v_cluster classes. They were missed in the last December release.</li>
<li class="li">Updated UI alignment for Site, Equipment, Card, Interface, and Connection forms, and added class descriptions for Cable, Strands, and other TNI classes. Also added missing ACLs for
cmdb_network_topology_root_node.</li>
<li class="li">Realigned the UI for cmdb_ci_ni_interface CI classes. This removes extra white spaces from the UI by realigning the widgets.</li>
<li class="li">Fixed the 'Configuration Item' label on the Configuration Item (cmdb_ci) table. The label had been incorrectly translated with the local word for 'Asset'.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.54.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_hsv_gmk_d1c">
<li class="li">Added a new hosting rule to Kubernetes Component [cmdb_ci_kubernetes_component] that enables you to use the CMDB to model Kubernetes resources that don't have a class of their
own.</li>
<li class="li">Added arelated entity IRE rule to the tables in the non-CMDB TNI CI Attributes [tni_entity] table used by the Network Inventory application when the application is installed.</li>
<li class="li">New CMDB CI tables: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_stv_gmk_d1c">
<li class="li">Database Catalog [cmdb_ci_db_catalog]</li>
<li class="li">SAP Hana Catalog [cmdb_ci_db_hana_catalog]</li>
<li class="li">Connection Medium [cmdb_ci_connection_medium]</li>
<li class="li">Strand [cmdb_ci_strand]</li>
<li class="li">Cable [cmdb_ci_cable]</li>
<li class="li">Optical Fiber Strand [cmdb_ci_optical_fiber_strand]</li>
<li class="li">Optical Fiber Cable [cmdb_ci_optical_fiber_cable]</li>
</ul></li>
<li class="li">CI class details on Call Content Delivery Unit [cmdb_ci_call_content_delivery_unit] table.</li>
<li class="li">Related lists on the Network Topology [cmdb_ci_network_topology] table.</li>
<li class="li">Added these columns to the Unique Certificate [cmdb_ci_certificate] table: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ttv_gmk_d1c">
<li class="li">Request Type</li>
<li class="li">Revocation Reason</li>
<li class="li">Requester Name</li>
<li class="li">Template Enrollment Flags</li>
<li class="li">Request Submission Date</li>
<li class="li">Request Revocation Date</li>
<li class="li">Request Resolution Date</li>
<li class="li">Effective Revocation Date</li>
</ul></li>
</ul></li>
<li class="li">Fixed: Invalid related entity IRE rule in the non-CMDB TNI CI Attributes [tni_entity] table in the Network Topology [cmdb_ci_network_topology] table when the Network Inventory application is not
installed.</li>
<li class="li">Deprecated: These columns on the Physical Connection [cmdb_ci_ni_physical_link] table:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_e2g_lmk_d1c">
<li class="li">Cable type</li>
<li class="li">Cable number</li>
<li class="li">Strand count</li>
<li class="li">Cable length</li>
<li class="li">Color code</li>
<li class="li">Sparelength A</li>
<li class="li">Sparelength Z</li>
<li class="li">KML route</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.53.1 - January 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_mtl_j2x_yzb">
<li class="li">Long Vancouver upgrade times caused by unnecessary indexes in Unmatched API Endpoint [cmdb_ci_unmatched_api_endpoint] and API [cmdb_ci_api].</li>
<li class="li">CMDB CI field not getting populated in Cloud Cost Management due to reconciliation of Kubernetes cluster records with the same name. This fix adds a new IRE rule to the Kubernetes
cluster that checks both the name and cluster resouce ID.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.53.0 - December 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_qvy_tbs_pzb">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_cgn_vbs_pzb">
<li class="li">Classes:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_vgs_vbs_pzb">
<li class="li">Connection Medium [cmdb_ci_connection_medium]</li>
<li class="li">Strand [cmdb_ci_strand]</li>
<li class="li">Cable [cmdb_ci_cable]</li>
<li class="li">Optical Fiber Strand [cmdb_ci_optical_fiber_strand]</li>
<li class="li">Optical Fiber Cable [cmdb_ci_optical_fiber_cable]</li>
</ul></li>
<li class="li">Classes that are not receiving new attributes:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_gzp_wbs_pzb">
<li class="li">AWS API Gateway [cmdb_ci_aws_api_gateway]</li>
<li class="li">Azure API Management[cmdb_ci_azure_api_mgmt]</li>
<li class="li">Apigee API Gateway[cmdb_ci_apigee_api_gateway]</li>
<li class="li">IBM API Connect[cmdb_ci_ibm_api_connect]</li>
</ul></li>
<li class="li">Non-CMDB tables:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_gkx_ybs_pzb">
<li class="li">Cable Model [sn_ent_cable_model]</li>
<li class="li">Strand Model [sn_ent_strand_model]</li>
</ul></li>
<li class="li">Related Items added to these default class forms:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_zhr_1cs_pzb">
<li class="li">API (cmdb_ci_api)</li>
<li class="li">Managed API (cmdb_ci_managed_api)</li>
<li class="li">API Gateway (cmdb_ci_api_gateway)</li>
<li class="li">Kong Gateway (cmdb_ci_kong_gateway)</li>
<li class="li">API Component (cmdb_ci_api_component)</li>
<li class="li">API Frontend (cmdb_ci_api_frontend)</li>
<li class="li">API Backend (cmdb_ci_api_backend)</li>
<li class="li">Kong Load Balancer (cmdb_ci_kong_lb)</li>
<li class="li">Kong Target (cmdb_ci_kong_target)</li>
<li class="li">Unmatched API Endpoint (cmdb_ci_unmatched_api_endpoint)</li>
</ul></li>
<li class="li">Related lists added to classes:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_j24_bcs_pzb">
<li class="li">API Deployments to API [cmdb_ci_api].</li>
<li class="li">API Headers to API Component [cmdb_ci_api_component].</li>
</ul></li>
<li class="li">IRE Rules:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_z1l_2cs_pzb">
<li class="li">Logical Composite IRE rule to Logical Composite [cmdb_ci_logical_composite].</li>
<li class="li">Network Circuit IRE rule to Network Circuit [cmdb_ci_network_circuit].</li>
<li class="li">Strand rule IRE rule to Strand [cmdb_ci_strand].</li>
<li class="li">Sys_auto_flush table cleaner to the API Endpoint Discovered table to remove data that's 30 days older than the last updated date.</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_vth_fcs_pzb">
<li class="li">Access Control Lists (ACLs) for these classes now include the cmdb_read role, enabling users with the cmdb_read role to read the classes:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_gft_fcs_pzb">
<li class="li">Network Site [cmdb_ci_ni_site]</li>
<li class="li">Equipment holder [cmdb_ci_equipment_holder]</li>
<li class="li">Logical connection [cmdb_ci_ni_logical_path]</li>
<li class="li">Physical connection [cmdb_ci_ni_physical_link]</li>
<li class="li">Network Interface [cmdb_ci_ni_interface]</li>
<li class="li">Card [cmdb_ci_interface_card]</li>
<li class="li">Telco equipment [cmdb_ci_ni_telco_equipment]</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_omj_hcs_pzb">
<li class="li">The username attribute in the API Consumer [api_consumer] non-CMDB table now correctly displays on the api_policy tables when you upgrade to v1.53 from v1.48 or earlier of the CMDB
CI Class Models store application.</li>
<li class="li">The sn_ni_core.inventory_agent role no longer maps to CMDB ACLs when the role doesn't exist. The sn_ni_core.inventory_agent role should now only be mapped to CMDB ACLs when the TNI
store app is also installed.</li>
<li class="li">The Network Topologies IRE rule on the Network Topology [cmdb_ci_network_topology] class no longer shows with errors when you only install the CMDB CI Class Models app without the
TNI store app. The rule now only appears when TNI is also installed on your ServiceNow application.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.52.0 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_bx1_h1b_fzb">
<li class="li">Classes: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ay1_h1b_fzb">
<li class="li">Cloud Account Group [cmdb_ci_cloud_account_group]</li>
<li class="li">AWS Organizational Unit [cmdb_ci_aws_org_unit]</li>
<li class="li">Topology [cmdb_ci_topology]</li>
<li class="li">Network Topology [cmdb_ci_network_topology]</li>
</ul></li>
<li class="li">Non-CMDB tables: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_by1_h1b_fzb">
<li class="li">Network Topology Root Node [cmdb_network_topology_root_node]</li>
</ul></li>
<li class="li">Attributes in these classes: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_cy1_h1b_fzb">
<li class="li">Cloud Organization [cmdb_ci_cloud_org] <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_dy1_h1b_fzb">
<li class="li">Root Id</li>
<li class="li">Main Email</li>
</ul></li>
<li class="li">Cloud Service Account [cmdb_ci_cloud_service_account] <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ey1_h1b_fzb">
<li class="li">Account Email</li>
</ul></li>
</ul></li>
<li class="li">Suggested relationship rules: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_fy1_h1b_fzb">
<li class="li">Network topology Connects :: Connected by Site [cmdb_ci_site]</li>
<li class="li">Network topology Contains :: Container by Hardware [cmdb_ci_hardware]</li>
<li class="li">Network topology Members :: Member of Physical Connections [cmdb_ci_ni_physical_link]</li>
<li class="li">Network topology Members :: Member of Logical Path [cmdb_ci_ni_logical_path]</li>
<li class="li">Network topology Members :: Member of other Network Topology [cmdb_ci_network_topology]</li>
</ul></li>
<li class="li">Network IRE rule added to Network Topology [cmdb_ci_network_topology].</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_hzh_31b_fzb">
<li class="li">IBM Informix Dynamic Servers now use config_file and Version for identification, instead of installation directory and Version.</li>
<li class="li">The default related list for Telco Equipment [cmdb_ci_ni_telco_equipment] now shows these tables: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_uwd_31b_fzb">
<li class="li">Physical Connections</li>
<li class="li">Logical Connections</li>
<li class="li">Change Request</li>
<li class="li">Change Tasks</li>
<li class="li">Teams</li>
<li class="li">Number Elements</li>
<li class="li">IP Address</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_txz_j1b_fzb">
<li class="li">Duplicate CI Class Manager Display Names and table Labels for SAP System [cmdb_ci_sap_sid] and SAP System [cmdb_ci_appl_system]. The Display Name and the table Label for SAP System
[cmdb_ci_sap_sid] is now SAP SID [cmdb_ci_sap_sid].</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.48.0 - August 2023</dt>
<dd class="dd"><p class="p">New:</p>
<ul class="ul">
<li class="li">Added firmware column to appropriate OT list views.</li>
<li class="li">Added an additional choice list on the OT control module called ""Input/Output"".</li>
<li class="li">OT Editor with ISA viewer can now assign OT assets to sites</li>
<li class="li">Added OT asset Display name in the OT asset details section.</li>
<li class="li">Added ""external system URL"" related list to ""Operational Technology (OT)"" view for Core IT classes</li>
<li class="li">Enabled cross-scope deletions on cmdb_ot_entity table</li>
<li class="li">Added additional CMDB classes for equipment (FARB0000506)</li>
</ul>
<p class="p">Changed:</p>
<ul class="ul">
<li class="li">Removed IP Address form field for IT classes in OT View and list views on the platform and workspace</li>
<li class="li">Relabeled cmdb_key_value_v2 table as ""External system meta data"".</li>
<li class="li">Removed the NEW button on the All OT Assets by IP address list view.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.47.0 - June 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">PCF BOSH Data Model</li>
<li class="li">IBM WebSEAL REST API Data Model</li>
<li class="li">Add a Related List for Change Requests on OT Assets</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.45.0 - March 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Cloud Foundry discovery - Droplets are added to the discovery.</li>
<li class="li">Support for commercial software class definitions.</li>
</ul></li>
<li class="li">Fixed: The UI Page, ACL for NIDS delete confirmation, is added.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.43.0 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_dsc_ghb_hwb">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ffd_ghb_hwb">
<li class="li">The table [cmdb_container_environment_variables] extends [cmdb_key_value].</li>
<li class="li">A new dependent relationship between [cmdb_ci_docker_container] and [cmdb_ci_appl] was created.</li>
<li class="li">A new field [v_cpu] was added to the [cmdb_ci_oslv_container] table.</li>
<li class="li">A new command "os, os_family, os_version, architecture field" was added to [cmdb_ci_oslv_image].</li>
<li class="li">The table [cmdb_ci_snat_ip_pool] was modified to support the A10 SNAT pattern content.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.42.0 - December 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_vkj_4q2_pvb">
<li class="li">The docker container identifier is modified to independent.</li>
<li class="li">The OT Form View of the Protocol Converter CI is updated.</li>
</ul></li>
<li class="li">Changed: A Hosting rule between the docker container and the Application CI is added.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.41.0 - November 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">a relationship of storage device dependent on hardware was added.</li>
<li class="li">Model Rack number for Control modules.</li>
</ul></li>
<li class="li">Fixed: Search was showing irrelevant results on All OT assets by IP address list view</li>
</ul></dd>
<dt class="dt dlterm">Version 1.40.0 - October 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Added AWS Kinesis class model</li>
<li class="li">Changed: Update the parent for cmdb_ci_base_rpa_process table from cmdb_ci_business_process to cmdb_ci_automation</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">nids_admin is unable to save NIDS record when the record is validated</li>
<li class="li">User with no roles defined has access to the Couchbase Cluster application modules</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.39.0 - September 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_odc_s5m_q5b">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_pdc_s5m_q5b">
<li class="li">Added the relationship from cmdb_ci_cloud_lb_ipaddress to cmdb_key_value.</li>
<li class="li">Added the relationship from cmdb_ci_kubernetes_cluster to cmdb_key_value.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_qdc_s5m_q5b">
<li class="li">Save UI Action on cmdb_ci_nids table has improper configuration - sys_overrides field is not supposed to be used since it's designed for the Domain Separation context.</li>
<li class="li">The Class column is missing in OT asset list views on the platform.</li>
<li class="li">None should be added to the Switch position choice list.</li>
<li class="li">[Security Bug] ACL bypass with 'NIDSRecordAjax' Script Include | CMDB CI Class Models</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.38.0 - August 2022</dt>
<dd class="dd">What's New: Automation Center base table - Automation CI (cmdb_ci_automation) with Operational as Life Cycle Stage and Published as Life Cycle Stage Status in Life Cycle Control table.</dd>
<dt class="dt dlterm">Version 1.37.0 - July 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Add Operational as Life Cycle Stage and Published as Life Cycle Stage Status in Life Cycle Control table</li>
<li class="li">Amazon Redshift class definition</li>
<li class="li">Cohesity New Class Definitions</li>
<li class="li">Creating Automation CI Table - cmdb_ci_automation</li>
</ul></li>
<li class="li">Fixed: Security bug</li>
</ul></dd>
<dt class="dt dlterm">Version 1.36.0 - May 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: New tables added for storing Intel vPro information discovered through ACC-V.</li>
<li class="li">Changed: CMDB Class Model App changes for TNI app May Store release.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.35.0 - March 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Add RPA base tables - Base Bot Process (cmdb_ci_base_rpa_process) and Base Robot (cmdb_ci_base_rpa_robot)</li>
<li class="li">Related Entry to populate key-value pairs for Docker image labels/tags</li>
<li class="li">Azure Services Class Definitions and Dependencies</li>
</ul></li>
<li class="li">Fixed: MPM Domain separation: While creating an OT Asset manually, the domain value on the CI is different than on the OT Entity</li>
</ul></dd>
<dt class="dt dlterm">Version 1.34.0 - February 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_arx_5xf_jsb">
<li class="li">New: CMDB Class models for BladeSystem Enclosure/Chassis</li>
<li class="li">Changed: Minor class model updates to update OT asset management</li>
</ul></dd>
<dt class="dt dlterm">Version 1.33.0 - December 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_vgs_tlb_wrb">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_cn5_tlb_wrb">
<li class="li">Added the CMDB SDLC Component (cmdb_ci_sdlc_component) table</li>
<li class="li">Ensured that the IP address is on the OT class CI after importing via SGC Excel or via a third-party</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.32.0 - November 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_vsd_q3h_4rb">
<li class="li">New: Data Model for the OT industry</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_vkd_r3h_4rb">
<li class="li">The <span class="ph uicontrol">Assigned To</span> field was moved from “form” to the “NIDS Metadata form” section.</li>
<li class="li">Changed the SGC related script to include protection policy as “None” to allow edits.</li>
<li class="li">MSFT SGC: An error is thrown during the ETL integration when the Purdue level value is undefined.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.31.0 - October 2021</dt>
<dd class="dd">New: Data Model for Cloudian Storage System</dd>
<dt class="dt dlterm">Version 1.30.0 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_jxq_jy3_wqb">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ffg_ky3_wqb">
<li class="li">Class Model support for Citrix XenServer and NetApp Storage</li>
<li class="li">New Class Model for OT: Network IDS Appliance</li>
<li class="li">RBAC Policy: cmdb_ot_admin to see all OT assets</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ygp_ly3_wqb">
<li class="li">Updated Dependent relationships for cmdb_ci_vcenter_datastore and cmdb_ci_esx_resource_pool to cmdb_ci_logical_datastore</li>
<li class="li">Activity Stream for OT Class models</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.29.0 - August 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_m3d_gvn_mqb">
<li class="li">New: Oracle Cluster model</li>
<li class="li">Fixed: Infinibox - Storage enclosures and corresponding disks are not discovered</li>
</ul></dd>
<dt class="dt dlterm">Version 1.28.0 - July 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_onq_2vn_mqb">
<li class="li">New: OT Model Extensions Mongo DB</li>
<li class="li">Changed: SAP model attributes</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_rnq_2vn_mqb">
<li class="li">CI and OT type should not be changed once it is created</li>
<li class="li">OT Workspace : ISA site field is missing on OT entity form</li>
<li class="li">Revise ISA Equipment Model script includes to use object-oriented coding pattern.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.26.0 - June 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_e5w_mqf_hqb">
<li class="li">New: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_f5w_mqf_hqb">
<li class="li">Rubrik suport for VMWare.</li>
<li class="li">Implementation of SAP CMDB model approved by CMDB Model Council.</li>
<li class="li">OT: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_g5w_mqf_hqb">
<li class="li">Added "Unclassified OT" to Workspace Lists.</li>
<li class="li">Cool icon for Industrial 3D Printer.</li>
<li class="li">Created reference from cmdb_ci to cmdb_ot_entity.</li>
<li class="li">Created Related Entry records between cmdb_ci_ot_control_module and cmdb_ot_entity.</li>
<li class="li">Made the "ot_asset" field on the "cmdb_ot_entity" table mandatory using the UI policy instead of making it mandatory in the Dictionary Entry.</li>
<li class="li">For MFG, enabled audits on OT Entity Table. OT entity type for Industrial 3D printer class.</li>
<li class="li">Removed "New" button in the Agent Workspace and OT Foundation Workspace on OT Asset Lists.</li>
</ul></li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_h5w_mqf_hqb">
<li class="li">Rubrik Discovery patterns that were creating duplicates among the CMDB for the following CI types: Server, Hyper V VM, VMware instances, Oracle DB, MSSQL instances and MSSQL
DBs.</li>
<li class="li">OT: CMDB202106: OT admin and OT editor roles did not have access to the relationship formatter. CMDB202106: IP address field was editable from the OT assets list view.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.25.0 - May 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_njg_m22_xpb">
<li class="li">New: OT - added navigation menu and Tags relations</li>
</ul></dd>
<dt class="dt dlterm">Version 1.24.0 - April 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_vdm_wh3_ppb">
<li class="li">New:</li>
<li class="li">Added BYOL DB Classes.</li>
<li class="li">Operation Technology (OT):<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_wdm_wh3_ppb">
<li class="li">Related Entry records between cmdb_ci_hardware, cmdb_ci_ot, and cmdb_ot_entity.</li>
<li class="li">IP Address Table for IPs.</li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_xdm_wh3_ppb">
<li class="li">Operation Technology (OT): <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ydm_wh3_ppb">
<li class="li">Hardware version field was missing on the OT CI form.</li>
<li class="li">It was not possible to map a CI to the cmdb_ot_entity class using the IntegrationHub ETL if the payload did not have a purdue_level attribute.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.23.0 - March 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_lpg_l35_v4b">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_kkt_n35_v4b">
<li class="li">Added Operational Technology (OT) classes</li>
<li class="li">Added NetApp SolidFire classes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.21.0 - February 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_qg4_p2r_p4b">
<li class="li">New: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_gys_t2r_p4b">
<li class="li">Class model support for the following: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_fly_t2r_p4b">
<li class="li">Rubrik Backup discovery</li>
<li class="li">ZooKeeper Cluster discovery</li>
<li class="li">Kafka Cluster discovery</li>
</ul></li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_wjw_52r_p4b">
<li class="li">Resolved Overlapping IPs issue: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_ejz_52r_p4b">
<li class="li">Key parts of the CMDB model, where the IP address is used directly for identification, were extended to include a Network Partition Identifier. This identifier includes a
string value that identifies the unique Network Partition for the IP address. By extending the model and associated Identification and Reconciliation Engine (IRE)
rules, overlapping IP addresses existing in different network partitions can be identified and maintained as separate CIs. Ensure you are running Orlando Patch 10 (or
later) or Paris Patch 6 (or later) to include this fix.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.20.0 - January 2021</dt>
<dd class="dd">Fixed: Removal of a fix script used to insert description records from the Class Models app and instead insert them using XML files, as per other records.</dd>
<dt class="dt dlterm">Version 1.18.0 - December 2020</dt>
<dd class="dd">Fixed: Removal of a fix script used to insert description records from the Class Models app and instead insert them using XML files, as per other records.</dd>
<dt class="dt dlterm">Version 1.17.0 - November 2020</dt>
<dd class="dd">New: As part of CSDM conformance, a number of suggested relationships were added to various CIs.</dd>
<dt class="dt dlterm">Version 1.16.0 - October 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_xdm_sc1_gnb">
<li class="li">New: CMDB Class model support for BigID integration</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_x5r_5c1_gnb">
<li class="li">CSDM: added suggested relationships missing from 26 CIs released in the store</li>
<li class="li">GCP Org: Class model bug fixes to support Google folders and projects</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.15.0 - September 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_m1p_54z_ymb">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_g1t_54z_ymb">
<li class="li">Class model support for Google Cloud Platform (GCP) Organization and Cassandra (support for top-down discovery by Service Mapping)</li>
<li class="li">Class model updates to the handheld computing class model</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.14.0 - August 2020</dt>
<dd class="dd">In August 2020 release, the following new classes are added to support discovery and provisionining: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_umv_zgt_qmb">
<li class="li">Telo industry model</li>
<li class="li">Cassandra DB model</li>
<li class="li">Extention of A10 LB discovery to support A10 partitions</li>
</ul></dd>
<dt class="dt dlterm">Version 1.12.0 - June 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_vjp_lxg_zlb">
<li class="li">New:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_s3v_lxg_zlb">
<li class="li">Extends the Cisco Firewall class model.</li>
<li class="li">Adds the class model for Kubernetes YAML and Istio.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.11.0 - May 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_b2z_kys_plb">
<li class="li">New: The firewall class model was added to support the following firewall devices:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_y23_pys_plb">
<li class="li">Palo Alto Panorama</li>
<li class="li">Fortinet</li>
<li class="li">Juniper</li>
<li class="li">Cisco</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.10.0 - April 2020</dt>
<dd class="dd">New: A new class added to support discovery of Firewall devices, Cisco Wireless Access Point and VMWare NSX LB</dd>
<dt class="dt dlterm">Version 1.8.0 - February 2020</dt>
<dd class="dd">New: The OpenStack and Avi LB classes were added</dd>
<dt class="dt dlterm">Version 1.6.0 - December 2019</dt>
<dd class="dd"><div class="p"><ul class="ul">
<li class="li">New classes were added to support IoT: <ul class="ul">
<li class="li">Aircraft</li>
<li class="li">Converged Infrastructure</li>
<li class="li">Display Device</li>
<li class="li">Drone</li>
<li class="li">Game Console</li>
<li class="li">Human Machine Interface</li>
<li class="li">Imaging Device</li>
<li class="li">IoT Device</li>
<li class="li">IoT Gateway</li>
<li class="li">IP Camera</li>
<li class="li">Manufacturing Device</li>
<li class="li">Medical Diagnostic Device</li>
<li class="li">Medical Measuring Device</li>
<li class="li">Medical Support Device</li>
<li class="li">Medical Therapeutic Device</li>
<li class="li">Media Player</li>
<li class="li">Medical Device</li>
<li class="li">Display Monitor Control</li>
<li class="li">Multimedia Device</li>
<li class="li">Payment Device</li>
<li class="li">Process Logic Controller</li>
<li class="li">Point of Sale Device</li>
<li class="li">Single Board Computing</li>
<li class="li">Security Device</li>
<li class="li">Ship</li>
<li class="li">Smart Television</li>
<li class="li">Train</li>
<li class="li">Transport Type</li>
<li class="li">Vehicle</li>
<li class="li">Wearable Technology</li>
</ul></li>
<li class="li">New classes were added to support AVI Networks technology: <ul class="ul">
<li class="li">AVI Controller</li>
<li class="li">AVI Controller Cluster</li>
<li class="li">AVI Service Engine</li>
</ul></li>
<li class="li">Classes were added or removed for Red Hat Virtualization: <ul class="ul">
<li class="li">RHV LDC (added)</li>
<li class="li">RHV Datacenter (removed)</li>
</ul></li>
</ul></div></dd>
<dt class="dt dlterm">Version 1.5.0 - November 2019</dt>
<dd class="dd"><div class="p"><ul class="ul" id="store-rn-itom-cmdb-class-models__ul_lff_sjt_4jb">
<li class="li">The following new classes are added to support Red Hat Virtualization (RHV):<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_fyz_sjt_4jb">
<li class="li">RHV Cluster</li>
<li class="li">RHV Server</li>
<li class="li">RHV Datacenter</li>
<li class="li">RHV Manager</li>
<li class="li">RHV Virtual Machine Instance</li>
<li class="li">RHV Object</li>
</ul></li>
<li class="li">The following Nutanix class is added:<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_yv5_tjt_4jb">
<li class="li">Nutanix Prism Central</li>
</ul></li>
</ul></div></dd>
<dt class="dt dlterm">Version 1.4.0 - October 2019</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul" id="store-rn-itom-cmdb-class-models__ul_oqg_pjt_4jb">
<li class="li">A description for the Unique Certificate [cmdb_ci_certificate] table was added.</li>
</ul></li>
<li class="li">Changed: <ul class="ul">
<li class="li">It is no longer possible to add or delete records from the Unique Certificate [cmdb_ci_certificate] table.</li>
<li class="li">It is no longer possible to add or delete attachments from the certificate file attribute in the Unique Certificate [cmdb_ci_certificate] table.</li>
<li class="li">The assigned_to attribute now depends on the assignment_group attribute so that users in the assigned_to attribute are filtered based on the specified assignment_group.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.0 - September 2019</dt>
<dd class="dd"><div class="p">New classes: <ul class="ul">
<li class="li">Unique Certificate (extends from the existing cmdb_ci table)</li>
<li class="li">Certificate Domain</li>
</ul></div>
<div class="p">New columns to the existing IBM Frame and IBM HMC Processor pool tables: <ul class="ul">
<li class="li">IBM Frame <ul class="ul">
<li class="li">Current available processor units</li>
<li class="li">Configurable processor units</li>
<li class="li">Configurable memory units</li>
<li class="li">Installed processor units</li>
<li class="li">Current avaialble memory units</li>
<li class="li">Installed memory units</li>
</ul></li>
<li class="li">IBM HMC Processor <ul class="ul">
<li class="li">LPAR IDs</li>
<li class="li">LPAR names</li>
<li class="li">Frame name</li>
</ul></li>
</ul></div></dd>
<dt class="dt dlterm">Version 1.2.0 - August 2019</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: 5 new classes - IBM HMC Server, IBM Frame, IBM LPAR Instance, LPAR Resource, IBM HMC Processor Pool Modification. These classes extend from existing cmdb_ci tables that support IBM Cloud
Platform.</li>
<li class="li">Changed: Minor column label update in the Nutanix Controller VM class. The column label <span class="ph uicontrol">Memory</span> was updated to <span class="ph uicontrol">Memory (MB)</span>.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.5 - July 2019</dt>
<dd class="dd">New: One additional metadata hosting rule that defines a dependency between Nutanix storage pool and VMware Vcenter Object.</dd>
<dt class="dt dlterm">Version 1.1.4 - June 2019</dt>
<dd class="dd">New: Nutanix Cloud platform class model<ul class="ul" id="store-rn-itom-cmdb-class-models__ul_nx5_drw_zhb">
<li class="li">Nutanix Cluster</li>
<li class="li">Nutanix Controller VM</li>
<li class="li">Nutanix Storage Pool</li>
<li class="li">Nutanix Storage Container</li>
<li class="li">Nutanix Host</li>
<li class="li">Nutanix Virtual Machine</li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cmdb-class-models.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-cmdb-class-models.html\"><body id=\"store-rn-itom-cmdb-class-models\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-cmdb-class-models\" aria-labelledby=\"title_store-rn-itom-cmdb-class-models\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-cmdb-class-models\"><span class=\"ph\">CMDB</span> CI Class Models release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span>\n <span class=\"ph\">CMDB</span> CI Class Models on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-rn-itom-cmdb-class-models__section_xgx_wqw_zhb\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-cmdb-class-models__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"store-rn-itom-cmdb-class-models__section_ygx_wqw_zhb\"><h2 id=\"d493808e62\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.77.1 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_mjs_tj4_zfc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ylc_vj4_zfc\">\n <li class=\"li\">Copied all IRE identification rules for the Hardware [cmdb_ci_hardware] table to the Computer [cmdb_ci_computer] table. In addition, we added a new identification rule based on\n the object_id field to Computer CI.</li>\n <li class=\"li\">Added wavelength attribute to the Network Interface class.<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_dfq_wj4_zfc\">\n <li class=\"li\">Wavelength is a list of one or more optical wavelengths in nanometers, each as an integer or decimal, separated by a comma and a space. By adding a Wavelength (nm)\n field, the network teams can immediately identify the correct transceiver modules and channel assignments in any multiplexer (WDM) or single mode / multimode\n environment, reducing configuration errors and speeding both deployment and troubleshooting.</li>\n </ul></li>\n <li class=\"li\">Added unit position attribute on the Equipment Holder class<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ft2_yj4_zfc\">\n <li class=\"li\">Unit position identifies the position of the equipment on a shelf relative to the bay/rack identified in the Frame identifier code.</li>\n <li class=\"li\">This attribute can be used to identify the equipment’s tray position, providing a clear location in the configuration. Example from data: “6A”, where “6” represents the\n shelf identifier and “A” represents the tray position.</li>\n </ul></li>\n <li class=\"li\">Added a new Network Function class (cmdb_ci_network_function_instance) under the Network Service Instance class (cmdb_ci_network_service_instance)<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_f3w_1k4_zfc\">\n <li class=\"li\">The Network function class enables better mapping of device communication such as routing, firewalls, and load balancing. This function is available in three types:\n physical, virtual, or container, reflecting its evolution from dedicated hardware appliances to modern, flexible software deployments.</li>\n <li class=\"li\">IRE Rule: One IRE rule for Name, one IRE rule for Object ID</li>\n </ul></li>\n <li class=\"li\">Added a new Network Function Application class (db_ci_network_function_application) to the Application class (cmdb_ci_appl)<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ilz_bk4_zfc\">\n <li class=\"li\">Network Function Application represents the software component that powers virtualized network functions (NFV). It captures essential application details to manage\n network workloads and enable integration with virtualized or containerized infrastructures</li>\n </ul></li>\n <li class=\"li\">DCIM Data Model: We are developing a Data Center Infrastructure Management (DCIM) solution that enables a comprehensive representation of the power, HVAC, and network infrastructure\n along with their interrelationships. This feature aims to create a unified and detailed data model for all critical data center assets and their connectivity, supporting better\n monitoring, power management, and planning.<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_yqw_gk4_zfc\">\n <li class=\"li\">Elements of this model include:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ykk_hk4_zfc\">\n <li class=\"li\">cmdb_ci_rack_pdu<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_u5m_hk4_zfc\">\n <li class=\"li\">(Rack PDU) Device used to distribute electrical power to multiple devices within a server rack or data center. It provides efficient and safe\n power management by offering outlets for servers, switches, routers, and other networking equipment.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_rack_rail (Rack Rail)<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_m2b_3k4_zfc\">\n <li class=\"li\">Vertical metal components used in server racks or enclosures to support and secure equipment such as servers, switches, and other devices. They\n typically feature standardized hole patterns to accommodate rack-mounted equipment.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_wire_manager<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_s3l_3k4_zfc\">\n <li class=\"li\">(Wire Manager) Device or system used to organize and route cables in server racks, data centers, or other environments where numerous cables are\n present.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Power Equipment (All children of the Power Equipment Class)<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_fm4_lk4_zfc\">\n <li class=\"li\">cmdb_ci_transformer (Transformer):<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_mbx_pk4_zfc\">\n <li class=\"li\">Electrical device used to change the voltage of AC in a power distribution system. It is crucial in power generation, transmission, and\n distribution networks, including those found in data centers.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_switch_gear (Switch Gear):<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_jmb_qk4_zfc\">\n <li class=\"li\">A collection of electrical disconnect switches, fuses, and circuit breakers used to control, protect, and isolate electrical equipment in a power\n distribution system.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_power_panel (Power Panel):<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_drg_qk4_zfc\">\n <li class=\"li\">Essential component in electrical systems used for managing and distributing electrical power to various circuits and devices. It contains circuit\n breakers or fuses that protect individual circuits and allow for manual switching of electrical supply.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_rectifier (Rectifier):<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_cbl_qk4_zfc\">\n <li class=\"li\">Electrical device that converts AC current to DC current.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_inverter (Inverter):<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_aq4_qk4_zfc\">\n <li class=\"li\">Electronic device that converts DC current to AC current.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_maintenance_bypass_panel (Maintenance Bypass Panel):<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_uhv_qk4_zfc\">\n <li class=\"li\">Critical component in data centers and critical facilities. It allows for the maintenance or replacement of power distribution equipment such as a\n UPS without interrupting the power supply to connected loads.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_remote_power_panel (Remote Power Panel):<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_s1z_qk4_zfc\">\n <li class=\"li\">Electrical distribution device used in data centers and other facilities to distribute power to multiple devices or loads from a centralized\n source, such as a UPS or generator.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_circuit_breaker (Circuit Breaker):<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_crc_rk4_zfc\">\n <li class=\"li\">Automatically operated electrical switch designed to protect an electrical circuit from damage caused by overloads or short circuits. When a fault\n is detected, the circuit breaker interrupts the flow of current, preventing further damage to the circuits.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_fuse_alarm_panel (Fuse Alarm Panel):<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_b2h_rk4_zfc\">\n <li class=\"li\">Monitor the status of fuses and alert operators when a fuse has blown or is faulty. It provides an early warning for maintenance personnel,\n helping prevent system downtime or damage to connected equipment.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Facility Hardware Class:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_zfn_rk4_zfc\">\n <li class=\"li\">cmdb_ci_cage (Cage):<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_jlg_sk4_zfc\">\n <li class=\"li\">Secured enclosure or space that defines a specific boundary for equipment or components. It's used to house servers or storage devices, offering\n both security and organization.</li>\n <li class=\"li\">IRE rule: Add PID, Name on Cage table</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">New Backup Management Features: This release introduces new classes for managing backup storage information and job execution history, including attributes such as backup\n status, execution logs, and recovery point objectives.<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_p5q_sk4_zfc\">\n <li class=\"li\">cmdb_backup_storage_information (Backup Storage Information):<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ydy_sk4_zfc\">\n <li class=\"li\">The (OT) Backup Management provides visibility and actionable insights on the backup of the OT devices. The class tables described below are\n interconnected and collectively form the Backup Management data model. Use the Backup Storage Information class to create backup records that\n identify the device in internal or external backup services.</li>\n </ul></li>\n <li class=\"li\">cmdb_backup_job_execution_history (Backup Job Execution History):<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_fr3_tk4_zfc\">\n <li class=\"li\">Use this class to capture a history of records for all backup executions.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">UPDATES<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_vdr_tk4_zfc\">\n <li class=\"li\">The label (display name) for the Video Management Systems [cmdb_ci_vms_appl] table was corrected (the incorrect label was the plural form: Video Management\n System).</li>\n <li class=\"li\">The Site column in the Video Management Systems [cmdb_ci_vms_appl] table is deprecated because a relationship to the Site table exists.</li>\n <li class=\"li\">For OT device: A new view has been introduced to display all OT Devices grouped by Managed Network.</li>\n </ul></li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.76.0 - July 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Copied all IRE identification rules for the Hardware [cmdb_ci_hardware] table to the Computer [cmdb_ci_computer] table. In addition, we added a new identification rule based on the\n object_id field to Computer CI.</li>\n <li class=\"li\">Updates:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_jzk_2c2_wfc\">\n <li class=\"li\">The label (display name) for the Video Management Systems [cmdb_ci_vms_appl] table was corrected (the incorrect label was Video Management System).</li>\n <li class=\"li\">The Site column in the Video Management Systems [cmdb_ci_vms_appl] table is deprecated because a relationship to the Site table exists.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.75.0 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-cmdb-class-models__latest-cmdb-ci-class\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_rnp_hqk_mfc\">\n <li class=\"li\">Tactical Equipment (cmdb_ci_tactical_equipment)This class is for Defense and Law Enforcement and Security and Safety Equipment and Supplies as defined by UNSPSC segment code\n 46000000, covering products for defense, law enforcement, security, and personal safety.</li>\n <li class=\"li\">Humanitarian Emergency Kit (cmdb_ci_humanitarian_emergency_kit)This class is for humanitarian logistics emergency kits as defined by UNSPSC code 57070100, including specialized kits\n that support efficient and safe humanitarian relief operations.</li>\n <li class=\"li\">Building Plumbing (cmdb_ci_building_plumbing)This class is for plumbing equipment and components as defined by UNSPSC codes 40140000 and 30180000, including valves, fittings, pipes,\n regulators, and fixtures for fluid and gas distribution.</li>\n <li class=\"li\">Weapon (cmdb_ci_weapon)This class is for controlled armaments, including firearms, conventional weapons, and launchers as defined by UNSPSC codes 46101500, 46110000, and\n 46140000.</li>\n <li class=\"li\">Tactical PPE (cmdb_ci_tactical_ppe)This class is for personal safety and protection equipment as defined by UNSPSC code 46180000, including safety apparel, headgear, respiratory\n gear, fall protection, etc. used by Defense and Law Enforcement teams.</li>\n <li class=\"li\">Building Furniture (cmdb_ci_building_furniture)This class is for furniture and furnishings as defined by UNSPSC code 56000000, including accommodation, commercial, and industrial\n furniture.</li>\n <li class=\"li\">Good (cmdb_ci_good)This class is for tangible configuration items (CIs) that are not hardware, software, services, or processes serving as the overall parent for all physical\n goods.</li>\n <li class=\"li\">Construction Equipment (cmdb_ci_construction_equipment)This class is for heavy construction machinery and equipment as defined by UNSPSC code 22100000, including earth-moving\n machines, paving equipment, and building construction tools.</li>\n <li class=\"li\">Apparel (cmdb_ci_apparel)This class is for apparel and luggage and personal care items as defined by UNSPSC code 53000000, including clothing, footwear, luggage, handbags, and\n personal care products.</li>\n <li class=\"li\">Wearable Uniform (cmdb_ci_wearable_uniform)This class is for uniforms as defined by UNSPSC code 53102700, including standardized apparel for military, police, medical, corporate, and\n educational use.</li>\n <li class=\"li\">Construction Tool (cmdb_ci_construction_tool)This class is for building construction machinery and accessories as defined by UNSPSC code 22101900, including mixers, curing machines,\n shoring equipment, and trench support tools.</li>\n <li class=\"li\">Domestic Appliance (cmdb_ci_domestic_appliance)This class is for domestic appliances as defined by UNSPSC code 52140000, including household devices like kitchen, laundry, and bath\n appliances.</li>\n <li class=\"li\">Construction (cmdb_ci_construction)This class is for construction machinery and accessories as defined by UNSPSC code 22000000, used in building, repair, and maintenance of\n structures and roads.</li>\n <li class=\"li\">Service Industry Equipment (cmdb_ci_service_industry_equipment)This class is for service industry machinery and equipment as defined by UNSPSC code 48000000, used in business service\n environments like food service, banking, and gaming.</li>\n <li class=\"li\">Cleaning Equipment (cmdb_ci_cleaning_equipment)This class is for cleaning equipment and supplies as defined by UNSPSC code 47000000, including janitorial tools, industrial laundry\n systems, and water treatment equipment.</li>\n <li class=\"li\">Humanitarian Logistic Supply (cmdb_ci_humanitarian_logistic_supply)This class is for humanitarian logistics supplies as defined by UNSPSC code 57070000, including essential items and\n kits that support logistics operations during emergencies.</li>\n <li class=\"li\">Wearable Clothing (cmdb_ci_wearable_clothing)This class is for wearable clothing as defined by UNSPSC code 53100000, covering garments like shirts, trousers, dresses, uniforms, and\n related apparel.</li>\n <li class=\"li\">Ammunition(cmdb_ci_ammunition)This class is for ammunition and explosive ordnance as defined by UNSPSC codes 46101600, 46111500, 46120000, and 46130000, including projectiles,\n shells, missiles, grenades, mines, and bombs.</li>\n <li class=\"li\">Humanitarian Item (cmdb_ci_humanitarian_item)This class is for humanitarian relief items, kits or accessories as defined by UNSPSC code 57000000, including essential products for\n shelter, health, sanitation, and personal protection during emergencies.</li>\n <li class=\"li\">Forensic Supply (cmdb_ci_forensic_supply)This class is for forensic equipment and supplies as defined by UNSPSC code 46151700, including investigative tools like fingerprint kits,\n light sources, evidence cabinets, and imaging devices.</li>\n <li class=\"li\">Humanitarian PPE (cmdb_ci_humanitarian_ppe)This class is for personal protection equipment, power, and water supply as defined by UNSPSC code 57070105, covering essential safety and\n resource items for humanitarian operations.</li>\n <li class=\"li\">Testing Equipment (cmdb_ci_testing_equipment)This class is for laboratory, measuring, and testing equipment as defined by UNSPSC code 41000000, including scientific instruments, test\n tools, and lab supplies.</li>\n </ul></li>\n <li class=\"li\">Added: Added an archiving rule for the cmdb_ci_certificate table. Certificates that expired more than six months ago and are not in the 'Installed' state are archived.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.72.0 - April 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_bds_3qk_mfc\">\n <li class=\"li\">Migrated class model applications from the translation model to a new JSON model. This update significantly accelerates translation loading.</li>\n <li class=\"li\">Added a missing class description for the cmdb_ci_sap_sid CI class.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.71.0 - March 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_xjb_ygq_42c\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_wtz_zgq_42c\">\n <li class=\"li\">cmdb_ci_boomi_api_gateway: An API gateway service provided by Boomi for hosting and managing APIs.</li>\n <li class=\"li\">cmdb_ci_anypoint_api_gateway: An API gateway service provided by MuleSoft for hosting and managing APIs.</li>\n <li class=\"li\">cmdb_ci_tyk_api_gateway: An API gateway service provided by Tyk for hosting and managing APIs.</li>\n <li class=\"li\">cmdb_ci_api_product_bundle: In API gateways and developer portals, an API product bundle is a collection of one or more APIs for consumption by developers and applications. Some\n platforms use the term for an API product alone.</li>\n <li class=\"li\">cmdb_ci_api_consumer_subscription: To access one or more API product bundles, a developer can register for an API consumer subscription on a developer portal. The subscription\n registers with one or more bundles and provides a key for access to the APIs in the bundles.</li>\n <li class=\"li\">cmdb_ci_web_acl: The WebACL class represents ACLs for CloudFront, API gateway REST APIs, application load balancers, AppSync GraphQL APIs, Cognito user pools, App Runner services,\n AWS Verified Access, and the Azure Front Door application gateway.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.69.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_utt_rnp_c2c\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_j2x_vnp_c2c\">\n <li class=\"li\">Updated OT form views and included a related list for alerts.
</li>\n <li class=\"li\">Added the following tables as a related entry for OT classes:
<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_vp4_tnp_c2c\">\n <li class=\"li\">Firmware Installation [cmdb_firmware_install]
</li>\n <li class=\"li\">Key Value [cmdb_key_value]
</li>\n <li class=\"li\">Software Instance [cmdb_sam_sw_install]
</li>\n </ul></li>\n <li class=\"li\">For the OT Entity table, added the ire_criterion attribute.
</li>\n <li class=\"li\">The new attribute is the criterion attribute for OT Entity related entry.
</li>\n <li class=\"li\">Added Product Instance Identifier as an identifier for the OT Identification Rule.
</li>\n </ul></li>\n <li class=\"li\">Updated
:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_mnn_vnp_c2c\">\n <li class=\"li\">Created new views for OT devices.
</li>\n <li class=\"li\">The views do not have relationships to the OT equipment model entity.
</li>\n <li class=\"li\">The views are used primarily for the OT visibility KPI dashboard.
</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.68.0 - January 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_xzh_vfh_xdc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_zsj_wfh_xdc\">\n <li class=\"li\">cmn_media<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_nf3_wfh_xdc\">\n <li class=\"li\">cmn_media is a generic table that stores media that is uploaded against a record. Current options are video and image media types.</li>\n <li class=\"li\">One of the first uses is in the Telecommunications Network Inventory (TNI). The table enables the Network Planning Agent to upload images for a network site, mark them as\n active/inactive, maintain the sequence and description of each image, and view the active images of the network site in the TNI workspace.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_processing_unit<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_x5v_wfh_xdc\">\n <li class=\"li\">The Processing Unit is a base class for various types of processing units in a computing system. It encapsulates the core attributes and functionalities common to all\n processing units, providing a foundation for more specialized subclasses such as GPU.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_gpu<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_wxh_xfh_xdc\">\n <li class=\"li\">The graphics processing unit (GPU) helps handle graphics-related work like graphics, videos, and AI ML workloads. The GPU can be installed in the computer or connected\n externally. Typically characterized by number of cores and GPU memory.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_function_ai<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_u4t_xfh_xdc\">\n <li class=\"li\">AI SaaS applications deployed on public cloud platforms that offer scalable, on-demand services for machine learning, data processing, and AI-driven tasks. This provides\n flexible solutions without the need for on-premises infrastructure management.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_appl_ai_application<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_xtz_xfh_xdc\">\n <li class=\"li\">AI software applications that can run on various platforms such as Linux, Windows, Docker containers, or Kubernetes (K8) clusters. These platforms support diverse AI\n workloads, including machine learning models, data analytics, and intelligent services or AI-enabled applications</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Updates:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_wxv_yfh_xdc\">\n <li class=\"li\">Added PON choice to bandwidth table to support interface speeds that are discovered, for example, for an XGS-PON port or a GPON port.</li>\n <li class=\"li\">Updated IRE rules for Interface Card, Slot, Subslot, and Network interface to support the TSOM discovery application.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.67.0 - December 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_tgb_2yp_4dc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_pzl_3yp_4dc\">\n <li class=\"li\">New class: Video Management System: (cmdb_ci_vms_appl)A Video Management System (VMS) is a software-based platform designed to manage and control video surveillance cameras,\n recording devices, and other security components. The class is commonly used in large-scale surveillance and security monitoring.</li>\n <li class=\"li\">IBM MQ Manager: cmdb_ci_appl_ibm_wmqA software component that manages and owns queues and that provides messaging services to applications.</li>\n <li class=\"li\">IBM MQ Queue: cmdb_ci_appl_ibm_wmq_queueA queue is a container for messages. Business applications that are connected to the queue manager that hosts the queue can retrieve message\n from the queue</li>\n <li class=\"li\">IBM MQ Channel: cmdb_ci_appl_ibm_mq_channelIn IBM MQ, a channel is a unidirectional communication link that allows two queue managers to connect over a network and transmit messages\n between each other.</li>\n <li class=\"li\">IBM MQ Queue Remote: cmdb_ci_appl_mq_queue_remoteRemote queue definitions are definitions on the local queue manager of queues that belong to another queue manager. To send a message\n to a queue on a remote queue manager, the sender queue manager must have a remote definition of the target queue.</li>\n <li class=\"li\">IBM MQ Queue Local: cmdb_ci_appl_mq_queue_localA local queue is a definition of both a queue and the set of messages that are associated with the queue. The queue manager that hosts\n the queue receives messages in its local queues.</li>\n <li class=\"li\">IBM MQ Queue Alias: cmdb_ci_appl_mq_queue_aliasAn alias queue is an IBM MQ object that you can use to access another queue or a topic.</li>\n <li class=\"li\">IBM MQ Queue Model: cmdb_ci_appl_mq_queue_modelA model queue is a template for queues that you want the queue manager to create dynamically as required.</li>\n <li class=\"li\">IBM CICS Region: cmdb_ci_appl_ibm_cics_regionA CICS Region is a named collection of resources that are controlled by CICS as a unit.</li>\n <li class=\"li\">IBM CICS Transaction: cmdb_ci_appl_ibm_cics_transactionA CICS transaction consists of an item of processing that can be run by one or more application programs.</li>\n <li class=\"li\">IBM CICS Program: cmdb_ci_appl_ibm_cics_programIBM CICS Program is a family of mixed-language applications that provide transaction management and connectivity for applications on\n IBM mainframe systems under z/OS and z/VSE.</li>\n <li class=\"li\">IBM CICSplex: cmdb_ci_appl_ibm_cicsplexA CICSplex is any grouping of CICS systems that you want to manage and manipulate as if they were a single entity.</li>\n <li class=\"li\">DB2 Stored Procedure: cmdb_ci_db_db2_stored_procedureA DB2 stored procedure is a compiled program that can run SQL statements and is stored on a local or remote DB2 Universal\n Database Server.</li>\n <li class=\"li\">DB2 Sharing Group: cmdb_ci_db_db2_sharing_groupA collection of one or more Db2 subsystems that share Db2 data.</li>\n <li class=\"li\">IMS Subsystem: cmdb_ci_db_ims_subsystemA control program that can be either online or batch and runs in a z/OS address space. It is a part of IBM's Information Management System\n (IMS). IMS systems help with the organization, storage, and retrieval of data.</li>\n <li class=\"li\">IMS Database: cmdb_ci_db_ims_databaseAn IMS Database running within an IMS Subsystem (database instance).</li>\n <li class=\"li\">IMS Area: cmdb_ci_db_ims_areaData sets, called areas, with each area containing the entire data structure.</li>\n <li class=\"li\">IMS Plex: cmdb_ci_db_ims_plexAn IMSplex is made up of IMS and z/OS components that work together.</li>\n <li class=\"li\">IMS Subsystem Region: cmdb_ci_appl_ims_regionThe IMS region provides the central point of control for an IMS subsystem. The IMS region provides the interface to z/OS for the\n operation of the IMS subsystem.</li>\n <li class=\"li\">IMS Transaction: cmdb_ci_appl_ims_transactionAn IBM IMS transaction is a message that is sent to an application program. When defining a transaction to IMS, several characteristics\n can be identified, such as: transaction codes, output limits, scheduling rules, and exceptions to those rules.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.64.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_obf_1vs_ddc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_cjb_4vs_ddc\">\n <li class=\"li\">Added new CI Types:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_sjz_2vs_ddc\">\n <li class=\"li\">Data Service Instance (cmdb_ci_data_service_instance): A Data Service Instance is extended from Service Instance and represents a logicalinstance of a data service that\n can persist structured and unstructured data, process data (pipeline) or retrieve data (data, search, query, etc).</li>\n <li class=\"li\">Network Service Instance (cmdb_ci_network_service_instance): Network Service Instance represents a specific deployed, provisioned and /orconfigured instance of a set of\n network services that in turn are based on Network Functions.</li>\n <li class=\"li\">Connection Service Instance (cmdb_ci_connection_service_instance): Connection Service Instance is extended from Service Instance and represents alogical instance of a\n network connection (logical or physical) that is intrinsic to theService Dependency map for end-to-end Service Delivery. Connection ServiceInstances are realized by\n Network Functions (and their respective Network ServiceInstance). Connection Service Instance is different from Network Service Instancesas Connection Service Instance\n represents a configured, provisioned or materializedinter-connect between two logical or physical end-points.</li>\n <li class=\"li\">Operational Process Instance (cmdb_ci_operational_process_service_instance): Operational Process Service Instance. An Operational Process Service Instance isextended from\n Service Instance and represents a logical instance of an operationalprocess that is based on series/sequence of interdependent (network) connectedand disconnected\n devices and equipment that implement or realized the end-to-endoperational process. The Operational Process may be autonomic but typicallyinvolves operational,\n front-line employees.</li>\n <li class=\"li\">Facility Service Instance (cmdb_ci_facility_service_instance): Facility Services Instance. A Facility Service Instance is extended from ServiceInstance and represents a\n logical instance of a service that is associated with theoperations of a Facility (office building, residential building, manufacturing plant,operations control center,\n parking garage, etc.)</li>\n </ul></li>\n <li class=\"li\">Added Classes to Telecom Model<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ygl_gvs_ddc\">\n <li class=\"li\">cmdb_ci_filler_component (Filler Component)</li>\n <li class=\"li\">Parent Class: cmdb_ci_hardware</li>\n <li class=\"li\">Description: Represents a cover for empty spots/slots in a rack or device. Often made of flat metallic or plastic materials, helps separate cold and hot air zones,\n prevents \\dust from entering the chassis, and ensures proper airflow through the chassis or rack.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_heat_baffle (Heat Baffle)<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_h1g_hvs_ddc\">\n <li class=\"li\">Parent Class: cmdb_ci_filler_component</li>\n <li class=\"li\">Description: The Heat Baffle CI class is used to represent hardware used to help direct rising hot air away from equipment.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_service_switching_point (Service Switching Point (SSP))<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_k2x_hvs_ddc\">\n <li class=\"li\">Parent Class: cmdb_ci_ni_telco_equipment</li>\n <li class=\"li\">Description: Switch in a telecommunications network that sends a query to a central database called a service control point (SCP) via the SS7 network to determine how a\n TDMcall can be routed. SSPs can be part of a voice switch or a separate computer connected to it.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_service_control_point (Service Control Point (SCP))<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_y5s_3vs_ddc\">\n <li class=\"li\">Parent Class: cmdb_ci_ni_telco_equipment</li>\n <li class=\"li\">Description: The Service Control Point CI class represents service control points (SCPs) in the Signaling System 7 (SS7) network responsible for routing calls and\n managing special features.</li>\n </ul></li>\n <li class=\"li\">cmdb_ci_telco_control_component (Control Component)<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_bpj_jvs_ddc\">\n <li class=\"li\">Parent Class: cmdb_ci_ni_telco_equipment</li>\n <li class=\"li\">Description: Component in a telco device that creates an interface between a telco device's main system motherboard and other hardware components. Some will be integrated\n directly into the motherboard, while others may be added on as expansion devices.</li>\n </ul></li>\n <li class=\"li\">Added:</li>\n <li class=\"li\">Move the Redundancy relationship type from TNI app to CMDB CI Class model app update folder</li>\n <li class=\"li\">Make the following CMDB CI relationship types available without the requirement to install Network Inventory Core plugin.<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_nmm_lvs_ddc\">\n <li class=\"li\">Redundancy Provided by::Provides Redundancy for</li>\n <li class=\"li\">Is Primary::Is Secondary</li>\n <li class=\"li\">Terminated::Terminated by</li>\n </ul></li>\n <li class=\"li\">Added Additional attributes on API Consumer table</li>\n <li class=\"li\">API and API Component Enhancements</li>\n <li class=\"li\">Added IRE rules for API class (cmdb_ci_api) and API Component class (cmdb_ci_api_component) to associate the tags.</li>\n <li class=\"li\">Added column in API Consumer Table (api_consumer)</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_hdf_mvs_ddc\">\n <li class=\"li\">Column Name: API Consumer Type (Choice List)</li>\n <li class=\"li\">Choices:</li>\n <li class=\"li\">Internal</li>\n <li class=\"li\">External</li>\n <li class=\"li\">Unknown (Default)</li>\n </ul>\n </li>\n <li class=\"li\">Added columns in API Class (cmdb_ci_api)</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_lzx_mvs_ddc\">\n <li class=\"li\">Technical Specification Location (String)</li>\n <li class=\"li\">Stores the repository location of the API's technical specification.</li>\n <li class=\"li\">Design Specification Location (String)</li>\n <li class=\"li\">Stores the repository location for the API's design and documentation.</li>\n </ul>\n </li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.63.0 - October 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added the [cmdb_key_value] table as a related table for the following tables:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_mnk_b2x_vcc\">\n <li class=\"li\">Google Organization Folder [cmdb_ci_gcp_folder]</li>\n <li class=\"li\">IP Address [cmdb_ci_ip_address]</li>\n <li class=\"li\">Hardware Type [cmdb_ci_compute_template]</li>\n <li class=\"li\">Cloud Hardware Type [cmdb_ci_cloud_hardware_type]</li>\n <li class=\"li\">Load Balancer Pool Member [cmdb_ci_lb_pool_member]</li>\n <li class=\"li\">Load Balancer Service [cmdb_ci_lb_service]</li>\n </ul></li>\n <li class=\"li\">For the MSFT SQL Instance [cmdb_ci_db_mssql_instance] table, added the following items:</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ew4_c2x_vcc\">\n <li class=\"li\">2008 R2 and 2014 version number</li>\n <li class=\"li\">Engine edition types: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_fw4_c2x_vcc\">\n <li class=\"li\">Enterprise</li>\n <li class=\"li\">Standard</li>\n <li class=\"li\">Developer</li>\n <li class=\"li\">Express</li>\n <li class=\"li\">Web</li>\n </ul></li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.59.1 - September 2024</dt>\n <dd class=\"dd\">Fix: Allow users with the cmdb_read role to view SDLC Component CIs The **itil** role is required to access SDLC Components. The APM **sn_apm.apm_user** role includes the\n **cmdb_read** role but not the **itil** role. As a result, users with the APM role could not search for and link **SDLC Components** in the APM relationship table at the Digital Interface level.\n Previously, if an APM user lacks read access to SDLC Components, the related list for linking SDLC Components and interfaces is not displayed. In this release the **cmdb_read** role is added to the access\n control layers of the SDLC Component. As a result, APM users with read access to SDLC Components can link interfaces with SDLC Components.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.59.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_j3r_l2b_ccc\">\n <li class=\"li\">Operational Technology notes<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_r1p_m2b_ccc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_dxq_m2b_ccc\">\n <li class=\"li\">New class: 'OT System Service' [cmdb_ci_ot_system_service] extending the Calculated Application Service [cmdb_ci_service_calculated] table.</li>\n <li class=\"li\">Description: OT is a category of technology and systems used to manage, control, and monitor physical processes, machinery, and industrial operations. Operational\n Technology (OT) systems are specialized computing systems used in industrial and critical infrastructure settings to monitor, control, and automate physical processes.\n The systems encompass a wide range of devices, including industrial control systems (ICS), supervisory control and data acquisition (SCADA) systems, programmable logic\n controllers (PLCs), and other components tailored to specific industries such as manufacturing, energy, transportation, and utilities.</li>\n <li class=\"li\">OT systems are essential for ensuring the efficient and safe operation of industrial processes, enabling organizations to manage production lines, power grids, and so on.\n OT systems facilitate real-time monitoring of equipment, data collection from sensors, control of machinery, and automation of tasks. OT systems enhancing productivity,\n safety, and reliability in industrial operations. OT systems (logical groupings of devices) also supervise production processes. OT systems become the central element\n of consideration for OT engineers.</li>\n <li class=\"li\">Examples:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ll5_42b_ccc\">\n <li class=\"li\">Distributed Control system (DCS)</li>\n <li class=\"li\">Building management system (BMS)</li>\n <li class=\"li\">Manufacturing execution system (MES)</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Improvements:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ab5_q2b_ccc\">\n <li class=\"li\">Added suggested relationships between the OT System Service class and the Equipment Model Entity, Hardware, Technical Service, and Business Service classes.</li>\n <li class=\"li\">You can now view an OT dependency map on the OT system service form both in the platform and in the Industrial workspace.</li>\n <li class=\"li\">You can now bulk-validate NIDS records from the list view.</li>\n <li class=\"li\">Improvements to sync IP addresses of OT CIs from the [cmdb_ci_ip_address] table to the 'IP Address' field on the CI. You can therefore now use IP address to add devices\n to an equipment model entity.</li>\n <li class=\"li\">You can now map ISA entities to OT System Services using a scheduled job.</li>\n <li class=\"li\">Added a related entry in the backup storage information [cmdb_backup_storage_information] table for the 'Operational Technology (OT)' and 'OT control module'\n identification rules.</li>\n <li class=\"li\">Created the Operational Technology (OT) view on the Industrial workspace. The OT view is available to users with the OT role (cmdb_ot_*). Created OT views for the forms of<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_n1q_t2b_ccc\">\n <li class=\"li\">Request [sc_request]</li>\n <li class=\"li\">Request Item [sc_req_item] list with columns that are used in the Industrial Workspace list.</li>\n <li class=\"li\">Related lists of Request Item [sc_req_item] and Catalog Task [sc_task], including all fields required for OT use cases.</li>\n <li class=\"li\">The OT view displays CI forms with columns and related lists that reflect the OT context.</li>\n <li class=\"li\">The OT view includes backup storage information [cmdb_backup_storage_information] as a related list for CI forms.</li>\n </ul></li>\n <li class=\"li\">Removed the Opened date column from OT Incident [sn_ot_incident] lists for the Operational Technology (OT) view in the Industrial workspace.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_dbn_x2b_ccc\">\n <li class=\"li\">Removed a duplicate "Read only fields" UI policy from the [cmdb_ci_nids] table.</li>\n <li class=\"li\">Added a fix script to modify the "sequence" of existing Purdue level choices to accommodate new choices for the 'Purdue level' field on the [cmdb_ot_entity] table.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_kj1_12b_ccc\">\n <li class=\"li\">Telecom Network Inventory notes<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_hnk_f2b_ccc\">\n <li class=\"li\">Improvements<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_sy5_f2b_ccc\">\n <li class=\"li\">Updates to labels for Model Relationship and Shelf Class<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_odg_c2b_ccc\">\n <li class=\"li\">Updated the labeling of model relationships and shelf class to enhance clarity and consistency. The change ensures better understanding and usage\n of the labels across the platform.</li>\n </ul></li>\n <li class=\"li\">Cleaned up inventory models<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_fb2_c2b_ccc\">\n <li class=\"li\">Streamlined the inventory models by removing obsolete TNI model category seed files from the CMDB application. The changes help to maintain an\n up-to-date and efficient data model.</li>\n </ul></li>\n <li class=\"li\">Improved the data model for power attributes<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_qd1_f2b_ccc\">\n <li class=\"li\">Implemented changes to the data model to better support and manage power attributes. The improvements ensure more accurate and functional data\n handling for power-related information.</li>\n </ul></li>\n <li class=\"li\">Deprecated obsolete fields<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_czw_22b_ccc\">\n <li class=\"li\">Deprecated the 'Topology' field from logical connection and physical connection entities. The change simplifies the data model structure by\n removing fields that no longer serve a purpose.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_vjp_j2b_ccc\">\n <li class=\"li\">Access control<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_rq3_h2b_ccc\">\n <li class=\"li\">Put all necessary ACLs in place for network topology nodes. The change strengthens the security and integrity of the system.</li>\n </ul></li>\n <li class=\"li\">Data integration and consistency<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ygx_h2b_ccc\">\n <li class=\"li\">Ensured that all related entry IRE rules are correctly applied to connection elements and physical connection elements tables. The change ensures\n proper data relationships, consistency, and integration.</li>\n </ul></li>\n <li class=\"li\">Organizational improvements for sys_choice definitions<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ohm_32b_ccc\">\n <li class=\"li\">Moved 'sys_choice' definitions from the update folder to the dictionary folder. The correction improves overall system organization and\n maintainability.</li>\n </ul></li>\n <li class=\"li\">Format of domain values<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ijt_32b_ccc\">\n <li class=\"li\">Added scripts to ensure that domain values are consistently and accurately converted from string format to domain_id. The action addresses prior\n inconsistencies and improves the reliability of domain-related data.</li>\n </ul></li>\n <li class=\"li\">Removed deprecated fields from UI<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_en3_j2b_ccc\">\n <li class=\"li\">Removed deprecated fields (such as 'Topology') from forms where they were previously still visible. The update ensures that the UI accurately\n reflects the current data model.</li>\n </ul></li>\n </ul></li>\n </ul></li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.12.2 - July 2024</dt>\n <dd class=\"dd\">Fixed: Updating Auth API from '/uapi/auth/tokens' to '/api/v1/auth/token' for JAMF Pro 10.35 or higher.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.57.0 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Added:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_qrw_pcw_4bc\">\n <li class=\"li\">The newly introduced Dental Equipment model category supports dental practices and dental care delivery. The new Dental Equipment CI class is an extension of the existing Medical\n Device class. The class is mapped to the Medical Device Model class and the Medical Asset class. The new class provides a specialized framework for managing dental assets as\n outlined by the UNSPSC family code 42150000.</li>\n <li class=\"li\">The newly introduced Operational Equipment model category supports the management of operational tools, machinery, and devices. It provides a structured framework for tracking and\n maintaining critical operational assets to ensure optimal performance and reliability. The new Operational Equipment CI class is an extension of the Hardware category. The new\n class is mapped to the Operational Equipment model category.</li>\n <li class=\"li\">The newly introduced DNS model supports the management of data associated with a domain name. This allows you to trace the ownership and tenure of a domain details from tools like\n who is and DNS lookup tools. The model also supports various DNS resource records for A, AAAA, CNAME, and Alias records.</li>\n <li class=\"li\">CMDB Model updates for API and API component: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_usw_pcw_4bc\">\n <li class=\"li\">New attribute on Azure API Management class</li>\n <li class=\"li\">New attributes on API class</li>\n <li class=\"li\">Updated IRE rule on API class</li>\n <li class=\"li\">New attributes on API Component class</li>\n <li class=\"li\">Updated IRE rule API Component class</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ehh_qcw_4bc\">\n <li class=\"li\">Wireless Sector [cmdb_ci_wireless_sector] - A unit of cellular coverage area. <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_fhh_qcw_4bc\">\n <li class=\"li\">Radio Band - A specific frequency range used for wireless communication. These bands are designated by regulatory bodies and are assigned to various wireless technologies\n such as cellular networks, Wi-Fi, and satellite communication.</li>\n <li class=\"li\">E-Utran Cell Global Identifier (ECGI) - Used to identify cells globally. The ECGI is constructed from the MCC (Mobile Country Code), MNC (Mobile Network Code), and the\n ECI (E-UTRAN Cell Identifier).</li>\n <li class=\"li\">Transmission Technology - The type of technology used for transmission on an antenna sector.</li>\n <li class=\"li\">Antenna Face - Sector Antenna Face</li>\n <li class=\"li\">Carrier Number - Sector Carrier Number</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Antenna Structure [cmdb_ci_antenna_structure] - Physical structure that supports the antennas in a radio network. Raises them to a suitable height for optimal signal coverage and minimizing\n interference with nearby structures. <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_all_rcw_4bc\">\n <li class=\"li\">Structure Height - Height of the physical structure, such as a tower or mast, that supports the antenna at a cell site.</li>\n <li class=\"li\">Dimension Units The units of the structure dimension values.</li>\n <li class=\"li\">Ground Elevation - Height of the antenna structure location above or below sea level.</li>\n <li class=\"li\">Overall Height - Height of the antenna structure plus any other foundations, rooftops, etc. It may be mounted upon from the ground elevation.</li>\n <li class=\"li\">Alarm Responsibility - The entity responsible for responding to an alarm on an antenna structure.</li>\n <li class=\"li\">Structure Sub-Type - The secondary type of the structure.</li>\n <li class=\"li\">Material Type - The material type used to build the structure.</li>\n <li class=\"li\">Lighting Type - The lighting type used to build the structure.</li>\n <li class=\"li\">FAA Callout Required - Structure FAA callout is required.</li>\n </ul>\n </li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_tbv_rcw_4bc\">\n <li class=\"li\">Battery Distribution Fuse Panel [cmdb_ci_battery_distribution_fuse_panel] - A battery distribution fuse panel distributes power within an equipment holder (rack/cabinet) and connects\n to a Battery Distribution Bay.</li>\n </ul>\n </li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_t4c_scw_4bc\">\n <li class=\"li\">Radio Network Controller (RNC) [cmdb_ci_radio_network_controller] - The RNC is a functional element of the UMTS RNS (Radio Network System) which controls several NodeBs.\n Responsibilities of the RNC include radio resource management and control, air interface security, mobility procedures, and system synchronization.</li>\n </ul>\n </li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_vdj_scw_4bc\">\n <li class=\"li\">Transmission Control Unit (TCU) [cmdb_ci_transmission_control_unit] - In a 2G radio network the transmission control unit (TCU) encodes and decodes speech and handles data rate\n adaptation. Because the air interface requires that all speech be digitized at certain rates, the transmission rate is 13 kbits/s. Since the accepted rate is usually 64 kbits/s\n within the network the signal must be translated. This translation is performed by the TCU.</li>\n </ul>\n </li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_zzq_scw_4bc\">\n <li class=\"li\">Voice Switch [cmdb_ci_voice_switch] - Represents a large-scale computer system that is used to switch Time Division Multiplexer (TDM)-based, circuit-switched telephone calls. An\n example of a voice switch is a Class-5 telephone switch in the public switched telephone network (PSTN) that directly serves subscribers and manages subscriber calling features.\n Class-5 services include basic dial-tone, calling features, and additional digital and data services to subscribers connected to a local loop.</li>\n </ul>\n </li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_afy_scw_4bc\">\n <li class=\"li\">Fixed CMDB Correctness Dashboard for cmdb_ci_printer CIs and their corresponding certificates.</li>\n <li class=\"li\">Added missing class descriptions for certain mainframe, medical device, and TNI classes.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.56.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_u5s_jsn_2bc\">\n <li class=\"li\">Disabled the Newbutton on the All OT devices [cmdb_ot_entity] list view to prevent users from manually creating new OT devices.</li>\n <li class=\"li\">Added the IP Address related list to the Hardware and its child CI form in the Operational Technology (OT) view.</li>\n <li class=\"li\">Introduced the Quality Inspection Control System[cmdb_ci_ot_qics] class. This is a child class of the OT Control System[cmdb_ci_ot_control] class.<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_rgf_jsn_2bc\">\n <li class=\"li\">Description:This class represents control systems that assistin quality and inspection functions.</li>\n <li class=\"li\">Difference/Usage:OT control systems monitor and control industrial processes and equipment for operational efficiency and safety. In contrast,quality inspection control\n systems manage inspection activities and help to ensure product quality. It is important to differentiate the two control systems because their purposes and the\n attributes they manage and hold are different. In addition, different sets of people manage and maintain the two different kinds of devices.</li>\n <li class=\"li\">To support testing the quality of products at different stages of the manufacturing process, added a system property that enables the activity stream for the Quality\n Inspection Control System [cmdb_ci_ot_qics] class.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_jz5_3sn_2bc\">\n <li class=\"li\">Relabelled OT Asset to OT Device in the module menu, UI action, related links, and the view name. This name change helps avoid confusion with Asset Management terminology.</li>\n <li class=\"li\">Added ACLswith areport_view type forthe[cmdb_ci_nids], [cmdb_ot_entity],and[cmdb_ot_entity_type] tablesas well as the[isa_entity_site] field onthe[cmdb_ot_entity] table.</li>\n <li class=\"li\">See the "Other Requirements" section for additional release note content.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.55.0 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Added new Non-CMDB table: Radio Band [cmn_radio_band] - Set of normalized radio frequency bands. Populated from standards such as the International Telecommunication Union (ITU) and/or Federal\n Communications Commission (FCC).</li>\n <li class=\"li\">Added new CMDB CI tables: Detailed descriptions of the new tables appear in the "Other Requirements" section.<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_whh_l1b_t1c\">\n <li class=\"li\">Wireless Sector [cmdb_ci_wireless_sector]</li>\n <li class=\"li\">Antenna Structure [cmdb_ci_antenna_structure]</li>\n <li class=\"li\">Battery Distribution Fuse Panel [cmdb_ci_battery_distribution_fuse_panel]</li>\n <li class=\"li\">Radio Network Controller (RNC) [cmdb_ci_radio_network_controller]</li>\n <li class=\"li\">Transmission Control Unit (TCU) [cmdb_ci_transmission_control_unit]</li>\n <li class=\"li\">Voice Switch [cmdb_ci_voice_switch]</li>\n </ul></li>\n <li class=\"li\">Added newtablesto support OpenStack hosted in a private cloud. Tested with the Red Hat OpenStack Platform.<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_bkg_m1b_t1c\">\n <li class=\"li\">OpenStack Object [cmdb_ci_openstack_object]</li>\n <li class=\"li\">OpenStack Hypervisor View [cmdb_ci_openstack_hypervisor_view]</li>\n </ul></li>\n <li class=\"li\">The following attributes are discovered:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_fkt_n1b_t1c\">\n <li class=\"li\">Name: Concatenated value of hypervisor_type and hypervisor_hostname. For example, QEMU@host.acmecorp.com</li>\n <li class=\"li\">IP Address: The value of host_ip</li>\n <li class=\"li\">Hypervisor technology: The value of hypervisor_type</li>\n <li class=\"li\">Object ID: The value of id</li>\n <li class=\"li\">State: The value of state</li>\n <li class=\"li\">Version: The value of hypervisor_version</li>\n </ul></li>\n <li class=\"li\">Added TNI Attribute related IRE Rule in the following CI Classes.<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_qsw_41b_t1c\">\n <li class=\"li\">cloud_service_account</li>\n <li class=\"li\">cmp_price_base and</li>\n <li class=\"li\">ci_hyper_v_cluster</li>\n </ul></li>\n <li class=\"li\">Location of xml files: The corresponding IRE rule is included in the CMDB Class Model application's TNI Core IF folder.</li>\n <li class=\"li\">Added missing read access control for cmdb_read role on the following class: Network Topology Root Node [cmdb_network_topology_root_node]</li>\n <li class=\"li\">Added column to Network Gear [cmdb_ci_netgear]: Is Virtual</li>\n <li class=\"li\">Added column to Monitoring Unit Shelf [cmdb_ci_monitoring_unit] and Remote Radio Unit [cmdb_ci_remote_radio_unit]: Radio Type</li>\n <li class=\"li\">Added columns to Baseband Unit [cmdb_ci_baseband_unit]:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_fvp_51b_t1c\">\n <li class=\"li\">Unit Coverage Type</li>\n <li class=\"li\">Radio Frequency Type</li>\n <li class=\"li\">Radio Frequency Modulation Identifier Code (FM ID)</li>\n <li class=\"li\">Radio Type</li>\n <li class=\"li\">Unit Architecture</li>\n </ul></li>\n <li class=\"li\">Added columns to Call Server [cmdb_ci_call_server], Mobile Switching Center [cmdb_ci_mobile_switching_center], Media Gateway [cmdb_ci_media_gateway], Voicemail Equipment\n [cmdb_ci_voicemail_equipment], Private Branch Exchange [cmdb_ci_private_branch_exchange], Echo Cancellation System [cmdb_ci_echo_cancellation_system], Voice Activity Detection Equipment\n [cmdb_ci_voice_activity_detection_equipment], and Voice Gateway [cmdb_ci_voice_gateway]:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_cnt_v1b_t1c\">\n <li class=\"li\">Link Set Name</li>\n <li class=\"li\">Node Category</li>\n <li class=\"li\">Phone Number</li>\n <li class=\"li\">Mobile Switching Center (MSC) Category</li>\n </ul></li>\n <li class=\"li\">Fixed: The following bugs are fixed in this release:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_rqw_w1b_t1c\">\n <li class=\"li\">Added missing TNI-related IRE rules to the cmdb_ci_cloud_service_account and cmdb_ci_hyper_v_cluster classes. They were missed in the last December release.</li>\n <li class=\"li\">Updated UI alignment for Site, Equipment, Card, Interface, and Connection forms, and added class descriptions for Cable, Strands, and other TNI classes. Also added missing ACLs for\n cmdb_network_topology_root_node.</li>\n <li class=\"li\">Realigned the UI for cmdb_ci_ni_interface CI classes. This removes extra white spaces from the UI by realigning the widgets.</li>\n <li class=\"li\">Fixed the 'Configuration Item' label on the Configuration Item (cmdb_ci) table. The label had been incorrectly translated with the local word for 'Asset'.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.54.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_hsv_gmk_d1c\">\n <li class=\"li\">Added a new hosting rule to Kubernetes Component [cmdb_ci_kubernetes_component] that enables you to use the CMDB to model Kubernetes resources that don't have a class of their\n own.</li>\n <li class=\"li\">Added arelated entity IRE rule to the tables in the non-CMDB TNI CI Attributes [tni_entity] table used by the Network Inventory application when the application is installed.</li>\n <li class=\"li\">New CMDB CI tables: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_stv_gmk_d1c\">\n <li class=\"li\">Database Catalog [cmdb_ci_db_catalog]</li>\n <li class=\"li\">SAP Hana Catalog [cmdb_ci_db_hana_catalog]</li>\n <li class=\"li\">Connection Medium [cmdb_ci_connection_medium]</li>\n <li class=\"li\">Strand [cmdb_ci_strand]</li>\n <li class=\"li\">Cable [cmdb_ci_cable]</li>\n <li class=\"li\">Optical Fiber Strand [cmdb_ci_optical_fiber_strand]</li>\n <li class=\"li\">Optical Fiber Cable [cmdb_ci_optical_fiber_cable]</li>\n </ul></li>\n <li class=\"li\">CI class details on Call Content Delivery Unit [cmdb_ci_call_content_delivery_unit] table.</li>\n <li class=\"li\">Related lists on the Network Topology [cmdb_ci_network_topology] table.</li>\n <li class=\"li\">Added these columns to the Unique Certificate [cmdb_ci_certificate] table: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ttv_gmk_d1c\">\n <li class=\"li\">Request Type</li>\n <li class=\"li\">Revocation Reason</li>\n <li class=\"li\">Requester Name</li>\n <li class=\"li\">Template Enrollment Flags</li>\n <li class=\"li\">Request Submission Date</li>\n <li class=\"li\">Request Revocation Date</li>\n <li class=\"li\">Request Resolution Date</li>\n <li class=\"li\">Effective Revocation Date</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed: Invalid related entity IRE rule in the non-CMDB TNI CI Attributes [tni_entity] table in the Network Topology [cmdb_ci_network_topology] table when the Network Inventory application is not\n installed.</li>\n <li class=\"li\">Deprecated: These columns on the Physical Connection [cmdb_ci_ni_physical_link] table:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_e2g_lmk_d1c\">\n <li class=\"li\">Cable type</li>\n <li class=\"li\">Cable number</li>\n <li class=\"li\">Strand count</li>\n <li class=\"li\">Cable length</li>\n <li class=\"li\">Color code</li>\n <li class=\"li\">Sparelength A</li>\n <li class=\"li\">Sparelength Z</li>\n <li class=\"li\">KML route</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.53.1 - January 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_mtl_j2x_yzb\">\n <li class=\"li\">Long Vancouver upgrade times caused by unnecessary indexes in Unmatched API Endpoint [cmdb_ci_unmatched_api_endpoint] and API [cmdb_ci_api].</li>\n <li class=\"li\">CMDB CI field not getting populated in Cloud Cost Management due to reconciliation of Kubernetes cluster records with the same name. This fix adds a new IRE rule to the Kubernetes\n cluster that checks both the name and cluster resouce ID.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.53.0 - December 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_qvy_tbs_pzb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_cgn_vbs_pzb\">\n <li class=\"li\">Classes:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_vgs_vbs_pzb\">\n <li class=\"li\">Connection Medium [cmdb_ci_connection_medium]</li>\n <li class=\"li\">Strand [cmdb_ci_strand]</li>\n <li class=\"li\">Cable [cmdb_ci_cable]</li>\n <li class=\"li\">Optical Fiber Strand [cmdb_ci_optical_fiber_strand]</li>\n <li class=\"li\">Optical Fiber Cable [cmdb_ci_optical_fiber_cable]</li>\n </ul></li>\n <li class=\"li\">Classes that are not receiving new attributes:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_gzp_wbs_pzb\">\n <li class=\"li\">AWS API Gateway [cmdb_ci_aws_api_gateway]</li>\n <li class=\"li\">Azure API Management[cmdb_ci_azure_api_mgmt]</li>\n <li class=\"li\">Apigee API Gateway[cmdb_ci_apigee_api_gateway]</li>\n <li class=\"li\">IBM API Connect[cmdb_ci_ibm_api_connect]</li>\n </ul></li>\n <li class=\"li\">Non-CMDB tables:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_gkx_ybs_pzb\">\n <li class=\"li\">Cable Model [sn_ent_cable_model]</li>\n <li class=\"li\">Strand Model [sn_ent_strand_model]</li>\n </ul></li>\n <li class=\"li\">Related Items added to these default class forms:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_zhr_1cs_pzb\">\n <li class=\"li\">API (cmdb_ci_api)</li>\n <li class=\"li\">Managed API (cmdb_ci_managed_api)</li>\n <li class=\"li\">API Gateway (cmdb_ci_api_gateway)</li>\n <li class=\"li\">Kong Gateway (cmdb_ci_kong_gateway)</li>\n <li class=\"li\">API Component (cmdb_ci_api_component)</li>\n <li class=\"li\">API Frontend (cmdb_ci_api_frontend)</li>\n <li class=\"li\">API Backend (cmdb_ci_api_backend)</li>\n <li class=\"li\">Kong Load Balancer (cmdb_ci_kong_lb)</li>\n <li class=\"li\">Kong Target (cmdb_ci_kong_target)</li>\n <li class=\"li\">Unmatched API Endpoint (cmdb_ci_unmatched_api_endpoint)</li>\n </ul></li>\n <li class=\"li\">Related lists added to classes:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_j24_bcs_pzb\">\n <li class=\"li\">API Deployments to API [cmdb_ci_api].</li>\n <li class=\"li\">API Headers to API Component [cmdb_ci_api_component].</li>\n </ul></li>\n <li class=\"li\">IRE Rules:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_z1l_2cs_pzb\">\n <li class=\"li\">Logical Composite IRE rule to Logical Composite [cmdb_ci_logical_composite].</li>\n <li class=\"li\">Network Circuit IRE rule to Network Circuit [cmdb_ci_network_circuit].</li>\n <li class=\"li\">Strand rule IRE rule to Strand [cmdb_ci_strand].</li>\n <li class=\"li\">Sys_auto_flush table cleaner to the API Endpoint Discovered table to remove data that's 30 days older than the last updated date.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_vth_fcs_pzb\">\n <li class=\"li\">Access Control Lists (ACLs) for these classes now include the cmdb_read role, enabling users with the cmdb_read role to read the classes:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_gft_fcs_pzb\">\n <li class=\"li\">Network Site [cmdb_ci_ni_site]</li>\n <li class=\"li\">Equipment holder [cmdb_ci_equipment_holder]</li>\n <li class=\"li\">Logical connection [cmdb_ci_ni_logical_path]</li>\n <li class=\"li\">Physical connection [cmdb_ci_ni_physical_link]</li>\n <li class=\"li\">Network Interface [cmdb_ci_ni_interface]</li>\n <li class=\"li\">Card [cmdb_ci_interface_card]</li>\n <li class=\"li\">Telco equipment [cmdb_ci_ni_telco_equipment]</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_omj_hcs_pzb\">\n <li class=\"li\">The username attribute in the API Consumer [api_consumer] non-CMDB table now correctly displays on the api_policy tables when you upgrade to v1.53 from v1.48 or earlier of the CMDB\n CI Class Models store application.</li>\n <li class=\"li\">The sn_ni_core.inventory_agent role no longer maps to CMDB ACLs when the role doesn't exist. The sn_ni_core.inventory_agent role should now only be mapped to CMDB ACLs when the TNI\n store app is also installed.</li>\n <li class=\"li\">The Network Topologies IRE rule on the Network Topology [cmdb_ci_network_topology] class no longer shows with errors when you only install the CMDB CI Class Models app without the\n TNI store app. The rule now only appears when TNI is also installed on your ServiceNow application.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.52.0 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_bx1_h1b_fzb\">\n <li class=\"li\">Classes: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ay1_h1b_fzb\">\n <li class=\"li\">Cloud Account Group [cmdb_ci_cloud_account_group]</li>\n <li class=\"li\">AWS Organizational Unit [cmdb_ci_aws_org_unit]</li>\n <li class=\"li\">Topology [cmdb_ci_topology]</li>\n <li class=\"li\">Network Topology [cmdb_ci_network_topology]</li>\n </ul></li>\n <li class=\"li\">Non-CMDB tables: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_by1_h1b_fzb\">\n <li class=\"li\">Network Topology Root Node [cmdb_network_topology_root_node]</li>\n </ul></li>\n <li class=\"li\">Attributes in these classes: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_cy1_h1b_fzb\">\n <li class=\"li\">Cloud Organization [cmdb_ci_cloud_org] <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_dy1_h1b_fzb\">\n <li class=\"li\">Root Id</li>\n <li class=\"li\">Main Email</li>\n </ul></li>\n <li class=\"li\">Cloud Service Account [cmdb_ci_cloud_service_account] <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ey1_h1b_fzb\">\n <li class=\"li\">Account Email</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Suggested relationship rules: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_fy1_h1b_fzb\">\n <li class=\"li\">Network topology Connects :: Connected by Site [cmdb_ci_site]</li>\n <li class=\"li\">Network topology Contains :: Container by Hardware [cmdb_ci_hardware]</li>\n <li class=\"li\">Network topology Members :: Member of Physical Connections [cmdb_ci_ni_physical_link]</li>\n <li class=\"li\">Network topology Members :: Member of Logical Path [cmdb_ci_ni_logical_path]</li>\n <li class=\"li\">Network topology Members :: Member of other Network Topology [cmdb_ci_network_topology]</li>\n </ul></li>\n <li class=\"li\">Network IRE rule added to Network Topology [cmdb_ci_network_topology].</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_hzh_31b_fzb\">\n <li class=\"li\">IBM Informix Dynamic Servers now use config_file and Version for identification, instead of installation directory and Version.</li>\n <li class=\"li\">The default related list for Telco Equipment [cmdb_ci_ni_telco_equipment] now shows these tables: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_uwd_31b_fzb\">\n <li class=\"li\">Physical Connections</li>\n <li class=\"li\">Logical Connections</li>\n <li class=\"li\">Change Request</li>\n <li class=\"li\">Change Tasks</li>\n <li class=\"li\">Teams</li>\n <li class=\"li\">Number Elements</li>\n <li class=\"li\">IP Address</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_txz_j1b_fzb\">\n <li class=\"li\">Duplicate CI Class Manager Display Names and table Labels for SAP System [cmdb_ci_sap_sid] and SAP System [cmdb_ci_appl_system]. The Display Name and the table Label for SAP System\n [cmdb_ci_sap_sid] is now SAP SID [cmdb_ci_sap_sid].</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.48.0 - August 2023</dt>\n <dd class=\"dd\"><p class=\"p\">New:</p>\n <ul class=\"ul\">\n <li class=\"li\">Added firmware column to appropriate OT list views.</li>\n <li class=\"li\">Added an additional choice list on the OT control module called ""Input/Output"".</li>\n <li class=\"li\">OT Editor with ISA viewer can now assign OT assets to sites</li>\n <li class=\"li\">Added OT asset Display name in the OT asset details section.</li>\n <li class=\"li\">Added ""external system URL"" related list to ""Operational Technology (OT)"" view for Core IT classes</li>\n <li class=\"li\">Enabled cross-scope deletions on cmdb_ot_entity table</li>\n <li class=\"li\">Added additional CMDB classes for equipment (FARB0000506)</li>\n </ul>\n <p class=\"p\">Changed:</p>\n <ul class=\"ul\">\n <li class=\"li\">Removed IP Address form field for IT classes in OT View and list views on the platform and workspace</li>\n <li class=\"li\">Relabeled cmdb_key_value_v2 table as ""External system meta data"".</li>\n <li class=\"li\">Removed the NEW button on the All OT Assets by IP address list view.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.47.0 - June 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">PCF BOSH Data Model</li>\n <li class=\"li\">IBM WebSEAL REST API Data Model</li>\n <li class=\"li\">Add a Related List for Change Requests on OT Assets</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.45.0 - March 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Cloud Foundry discovery - Droplets are added to the discovery.</li>\n <li class=\"li\">Support for commercial software class definitions.</li>\n </ul></li>\n <li class=\"li\">Fixed: The UI Page, ACL for NIDS delete confirmation, is added.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.43.0 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_dsc_ghb_hwb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ffd_ghb_hwb\">\n <li class=\"li\">The table [cmdb_container_environment_variables] extends [cmdb_key_value].</li>\n <li class=\"li\">A new dependent relationship between [cmdb_ci_docker_container] and [cmdb_ci_appl] was created.</li>\n <li class=\"li\">A new field [v_cpu] was added to the [cmdb_ci_oslv_container] table.</li>\n <li class=\"li\">A new command "os, os_family, os_version, architecture field" was added to [cmdb_ci_oslv_image].</li>\n <li class=\"li\">The table [cmdb_ci_snat_ip_pool] was modified to support the A10 SNAT pattern content.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.42.0 - December 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_vkj_4q2_pvb\">\n <li class=\"li\">The docker container identifier is modified to independent.</li>\n <li class=\"li\">The OT Form View of the Protocol Converter CI is updated.</li>\n </ul></li>\n <li class=\"li\">Changed: A Hosting rule between the docker container and the Application CI is added.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.41.0 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">a relationship of storage device dependent on hardware was added.</li>\n <li class=\"li\">Model Rack number for Control modules.</li>\n </ul></li>\n <li class=\"li\">Fixed: Search was showing irrelevant results on All OT assets by IP address list view</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.40.0 - October 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Added AWS Kinesis class model</li>\n <li class=\"li\">Changed: Update the parent for cmdb_ci_base_rpa_process table from cmdb_ci_business_process to cmdb_ci_automation</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">nids_admin is unable to save NIDS record when the record is validated</li>\n <li class=\"li\">User with no roles defined has access to the Couchbase Cluster application modules</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.39.0 - September 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_odc_s5m_q5b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_pdc_s5m_q5b\">\n <li class=\"li\">Added the relationship from cmdb_ci_cloud_lb_ipaddress to cmdb_key_value.</li>\n <li class=\"li\">Added the relationship from cmdb_ci_kubernetes_cluster to cmdb_key_value.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_qdc_s5m_q5b\">\n <li class=\"li\">Save UI Action on cmdb_ci_nids table has improper configuration - sys_overrides field is not supposed to be used since it's designed for the Domain Separation context.</li>\n <li class=\"li\">The Class column is missing in OT asset list views on the platform.</li>\n <li class=\"li\">None should be added to the Switch position choice list.</li>\n <li class=\"li\">[Security Bug] ACL bypass with 'NIDSRecordAjax' Script Include | CMDB CI Class Models</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.38.0 - August 2022</dt>\n <dd class=\"dd\">What's New: Automation Center base table - Automation CI (cmdb_ci_automation) with Operational as Life Cycle Stage and Published as Life Cycle Stage Status in Life Cycle Control table.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.37.0 - July 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Add Operational as Life Cycle Stage and Published as Life Cycle Stage Status in Life Cycle Control table</li>\n <li class=\"li\">Amazon Redshift class definition</li>\n <li class=\"li\">Cohesity New Class Definitions</li>\n <li class=\"li\">Creating Automation CI Table - cmdb_ci_automation</li>\n </ul></li>\n <li class=\"li\">Fixed: Security bug</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.36.0 - May 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: New tables added for storing Intel vPro information discovered through ACC-V.</li>\n <li class=\"li\">Changed: CMDB Class Model App changes for TNI app May Store release.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.35.0 - March 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Add RPA base tables - Base Bot Process (cmdb_ci_base_rpa_process) and Base Robot (cmdb_ci_base_rpa_robot)</li>\n <li class=\"li\">Related Entry to populate key-value pairs for Docker image labels/tags</li>\n <li class=\"li\">Azure Services Class Definitions and Dependencies</li>\n </ul></li>\n <li class=\"li\">Fixed: MPM Domain separation: While creating an OT Asset manually, the domain value on the CI is different than on the OT Entity</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.34.0 - February 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_arx_5xf_jsb\">\n <li class=\"li\">New: CMDB Class models for BladeSystem Enclosure/Chassis</li>\n <li class=\"li\">Changed: Minor class model updates to update OT asset management</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.33.0 - December 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_vgs_tlb_wrb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_cn5_tlb_wrb\">\n <li class=\"li\">Added the CMDB SDLC Component (cmdb_ci_sdlc_component) table</li>\n <li class=\"li\">Ensured that the IP address is on the OT class CI after importing via SGC Excel or via a third-party</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.32.0 - November 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_vsd_q3h_4rb\">\n <li class=\"li\">New: Data Model for the OT industry</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_vkd_r3h_4rb\">\n <li class=\"li\">The <span class=\"ph uicontrol\">Assigned To</span> field was moved from “form” to the “NIDS Metadata form” section.</li>\n <li class=\"li\">Changed the SGC related script to include protection policy as “None” to allow edits.</li>\n <li class=\"li\">MSFT SGC: An error is thrown during the ETL integration when the Purdue level value is undefined.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.31.0 - October 2021</dt>\n <dd class=\"dd\">New: Data Model for Cloudian Storage System</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.30.0 - September 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_jxq_jy3_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ffg_ky3_wqb\">\n <li class=\"li\">Class Model support for Citrix XenServer and NetApp Storage</li>\n <li class=\"li\">New Class Model for OT: Network IDS Appliance</li>\n <li class=\"li\">RBAC Policy: cmdb_ot_admin to see all OT assets</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ygp_ly3_wqb\">\n <li class=\"li\">Updated Dependent relationships for cmdb_ci_vcenter_datastore and cmdb_ci_esx_resource_pool to cmdb_ci_logical_datastore</li>\n <li class=\"li\">Activity Stream for OT Class models</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.29.0 - August 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_m3d_gvn_mqb\">\n <li class=\"li\">New: Oracle Cluster model</li>\n <li class=\"li\">Fixed: Infinibox - Storage enclosures and corresponding disks are not discovered</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.28.0 - July 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_onq_2vn_mqb\">\n <li class=\"li\">New: OT Model Extensions Mongo DB</li>\n <li class=\"li\">Changed: SAP model attributes</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_rnq_2vn_mqb\">\n <li class=\"li\">CI and OT type should not be changed once it is created</li>\n <li class=\"li\">OT Workspace : ISA site field is missing on OT entity form</li>\n <li class=\"li\">Revise ISA Equipment Model script includes to use object-oriented coding pattern.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.26.0 - June 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_e5w_mqf_hqb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_f5w_mqf_hqb\">\n <li class=\"li\">Rubrik suport for VMWare.</li>\n <li class=\"li\">Implementation of SAP CMDB model approved by CMDB Model Council.</li>\n <li class=\"li\">OT: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_g5w_mqf_hqb\">\n <li class=\"li\">Added "Unclassified OT" to Workspace Lists.</li>\n <li class=\"li\">Cool icon for Industrial 3D Printer.</li>\n <li class=\"li\">Created reference from cmdb_ci to cmdb_ot_entity.</li>\n <li class=\"li\">Created Related Entry records between cmdb_ci_ot_control_module and cmdb_ot_entity.</li>\n <li class=\"li\">Made the "ot_asset" field on the "cmdb_ot_entity" table mandatory using the UI policy instead of making it mandatory in the Dictionary Entry.</li>\n <li class=\"li\">For MFG, enabled audits on OT Entity Table. OT entity type for Industrial 3D printer class.</li>\n <li class=\"li\">Removed "New" button in the Agent Workspace and OT Foundation Workspace on OT Asset Lists.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_h5w_mqf_hqb\">\n <li class=\"li\">Rubrik Discovery patterns that were creating duplicates among the CMDB for the following CI types: Server, Hyper V VM, VMware instances, Oracle DB, MSSQL instances and MSSQL\n DBs.</li>\n <li class=\"li\">OT: CMDB202106: OT admin and OT editor roles did not have access to the relationship formatter. CMDB202106: IP address field was editable from the OT assets list view.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.25.0 - May 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_njg_m22_xpb\">\n <li class=\"li\">New: OT - added navigation menu and Tags relations</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.24.0 - April 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_vdm_wh3_ppb\">\n <li class=\"li\">New:</li>\n <li class=\"li\">Added BYOL DB Classes.</li>\n <li class=\"li\">Operation Technology (OT):<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_wdm_wh3_ppb\">\n <li class=\"li\">Related Entry records between cmdb_ci_hardware, cmdb_ci_ot, and cmdb_ot_entity.</li>\n <li class=\"li\">IP Address Table for IPs.</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_xdm_wh3_ppb\">\n <li class=\"li\">Operation Technology (OT): <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ydm_wh3_ppb\">\n <li class=\"li\">Hardware version field was missing on the OT CI form.</li>\n <li class=\"li\">It was not possible to map a CI to the cmdb_ot_entity class using the IntegrationHub ETL if the payload did not have a purdue_level attribute.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.23.0 - March 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_lpg_l35_v4b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_kkt_n35_v4b\">\n <li class=\"li\">Added Operational Technology (OT) classes</li>\n <li class=\"li\">Added NetApp SolidFire classes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.21.0 - February 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_qg4_p2r_p4b\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_gys_t2r_p4b\">\n <li class=\"li\">Class model support for the following: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_fly_t2r_p4b\">\n <li class=\"li\">Rubrik Backup discovery</li>\n <li class=\"li\">ZooKeeper Cluster discovery</li>\n <li class=\"li\">Kafka Cluster discovery</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_wjw_52r_p4b\">\n <li class=\"li\">Resolved Overlapping IPs issue: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_ejz_52r_p4b\">\n <li class=\"li\">Key parts of the CMDB model, where the IP address is used directly for identification, were extended to include a Network Partition Identifier. This identifier includes a\n string value that identifies the unique Network Partition for the IP address. By extending the model and associated Identification and Reconciliation Engine (IRE)\n rules, overlapping IP addresses existing in different network partitions can be identified and maintained as separate CIs. Ensure you are running Orlando Patch 10 (or\n later) or Paris Patch 6 (or later) to include this fix.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.0 - January 2021</dt>\n <dd class=\"dd\">Fixed: Removal of a fix script used to insert description records from the Class Models app and instead insert them using XML files, as per other records.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.0 - December 2020</dt>\n <dd class=\"dd\">Fixed: Removal of a fix script used to insert description records from the Class Models app and instead insert them using XML files, as per other records.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.17.0 - November 2020</dt>\n <dd class=\"dd\">New: As part of CSDM conformance, a number of suggested relationships were added to various CIs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.0 - October 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_xdm_sc1_gnb\">\n <li class=\"li\">New: CMDB Class model support for BigID integration</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_x5r_5c1_gnb\">\n <li class=\"li\">CSDM: added suggested relationships missing from 26 CIs released in the store</li>\n <li class=\"li\">GCP Org: Class model bug fixes to support Google folders and projects</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.0 - September 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_m1p_54z_ymb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_g1t_54z_ymb\">\n <li class=\"li\">Class model support for Google Cloud Platform (GCP) Organization and Cassandra (support for top-down discovery by Service Mapping)</li>\n <li class=\"li\">Class model updates to the handheld computing class model</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.0 - August 2020</dt>\n <dd class=\"dd\">In August 2020 release, the following new classes are added to support discovery and provisionining: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_umv_zgt_qmb\">\n <li class=\"li\">Telo industry model</li>\n <li class=\"li\">Cassandra DB model</li>\n <li class=\"li\">Extention of A10 LB discovery to support A10 partitions</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.0 - June 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_vjp_lxg_zlb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_s3v_lxg_zlb\">\n <li class=\"li\">Extends the Cisco Firewall class model.</li>\n <li class=\"li\">Adds the class model for Kubernetes YAML and Istio.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.0 - May 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_b2z_kys_plb\">\n <li class=\"li\">New: The firewall class model was added to support the following firewall devices:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_y23_pys_plb\">\n <li class=\"li\">Palo Alto Panorama</li>\n <li class=\"li\">Fortinet</li>\n <li class=\"li\">Juniper</li>\n <li class=\"li\">Cisco</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - April 2020</dt>\n <dd class=\"dd\">New: A new class added to support discovery of Firewall devices, Cisco Wireless Access Point and VMWare NSX LB</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - February 2020</dt>\n <dd class=\"dd\">New: The OpenStack and Avi LB classes were added</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - December 2019</dt>\n <dd class=\"dd\"><div class=\"p\"><ul class=\"ul\">\n <li class=\"li\">New classes were added to support IoT: <ul class=\"ul\">\n <li class=\"li\">Aircraft</li>\n <li class=\"li\">Converged Infrastructure</li>\n <li class=\"li\">Display Device</li>\n <li class=\"li\">Drone</li>\n <li class=\"li\">Game Console</li>\n <li class=\"li\">Human Machine Interface</li>\n <li class=\"li\">Imaging Device</li>\n <li class=\"li\">IoT Device</li>\n <li class=\"li\">IoT Gateway</li>\n <li class=\"li\">IP Camera</li>\n <li class=\"li\">Manufacturing Device</li>\n <li class=\"li\">Medical Diagnostic Device</li>\n <li class=\"li\">Medical Measuring Device</li>\n <li class=\"li\">Medical Support Device</li>\n <li class=\"li\">Medical Therapeutic Device</li>\n <li class=\"li\">Media Player</li>\n <li class=\"li\">Medical Device</li>\n <li class=\"li\">Display Monitor Control</li>\n <li class=\"li\">Multimedia Device</li>\n <li class=\"li\">Payment Device</li>\n <li class=\"li\">Process Logic Controller</li>\n <li class=\"li\">Point of Sale Device</li>\n <li class=\"li\">Single Board Computing</li>\n <li class=\"li\">Security Device</li>\n <li class=\"li\">Ship</li>\n <li class=\"li\">Smart Television</li>\n <li class=\"li\">Train</li>\n <li class=\"li\">Transport Type</li>\n <li class=\"li\">Vehicle</li>\n <li class=\"li\">Wearable Technology</li>\n </ul></li>\n <li class=\"li\">New classes were added to support AVI Networks technology: <ul class=\"ul\">\n <li class=\"li\">AVI Controller</li>\n <li class=\"li\">AVI Controller Cluster</li>\n <li class=\"li\">AVI Service Engine</li>\n </ul></li>\n <li class=\"li\">Classes were added or removed for Red Hat Virtualization: <ul class=\"ul\">\n <li class=\"li\">RHV LDC (added)</li>\n <li class=\"li\">RHV Datacenter (removed)</li>\n </ul></li>\n </ul></div></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - November 2019</dt>\n <dd class=\"dd\"><div class=\"p\"><ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_lff_sjt_4jb\">\n <li class=\"li\">The following new classes are added to support Red Hat Virtualization (RHV):<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_fyz_sjt_4jb\">\n <li class=\"li\">RHV Cluster</li>\n <li class=\"li\">RHV Server</li>\n <li class=\"li\">RHV Datacenter</li>\n <li class=\"li\">RHV Manager</li>\n <li class=\"li\">RHV Virtual Machine Instance</li>\n <li class=\"li\">RHV Object</li>\n </ul></li>\n <li class=\"li\">The following Nutanix class is added:<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_yv5_tjt_4jb\">\n <li class=\"li\">Nutanix Prism Central</li>\n </ul></li>\n </ul></div></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - October 2019</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_oqg_pjt_4jb\">\n <li class=\"li\">A description for the Unique Certificate [cmdb_ci_certificate] table was added.</li>\n </ul></li>\n <li class=\"li\">Changed: <ul class=\"ul\">\n <li class=\"li\">It is no longer possible to add or delete records from the Unique Certificate [cmdb_ci_certificate] table.</li>\n <li class=\"li\">It is no longer possible to add or delete attachments from the certificate file attribute in the Unique Certificate [cmdb_ci_certificate] table.</li>\n <li class=\"li\">The assigned_to attribute now depends on the assignment_group attribute so that users in the assigned_to attribute are filtered based on the specified assignment_group.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - September 2019</dt>\n <dd class=\"dd\"><div class=\"p\">New classes: <ul class=\"ul\">\n <li class=\"li\">Unique Certificate (extends from the existing cmdb_ci table)</li>\n <li class=\"li\">Certificate Domain</li>\n </ul></div>\n <div class=\"p\">New columns to the existing IBM Frame and IBM HMC Processor pool tables: <ul class=\"ul\">\n <li class=\"li\">IBM Frame <ul class=\"ul\">\n <li class=\"li\">Current available processor units</li>\n <li class=\"li\">Configurable processor units</li>\n <li class=\"li\">Configurable memory units</li>\n <li class=\"li\">Installed processor units</li>\n <li class=\"li\">Current avaialble memory units</li>\n <li class=\"li\">Installed memory units</li>\n </ul></li>\n <li class=\"li\">IBM HMC Processor <ul class=\"ul\">\n <li class=\"li\">LPAR IDs</li>\n <li class=\"li\">LPAR names</li>\n <li class=\"li\">Frame name</li>\n </ul></li>\n </ul></div></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - August 2019</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: 5 new classes - IBM HMC Server, IBM Frame, IBM LPAR Instance, LPAR Resource, IBM HMC Processor Pool Modification. These classes extend from existing cmdb_ci tables that support IBM Cloud\n Platform.</li>\n <li class=\"li\">Changed: Minor column label update in the Nutanix Controller VM class. The column label <span class=\"ph uicontrol\">Memory</span> was updated to <span class=\"ph uicontrol\">Memory (MB)</span>.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.5 - July 2019</dt>\n <dd class=\"dd\">New: One additional metadata hosting rule that defines a dependency between Nutanix storage pool and VMware Vcenter Object.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.4 - June 2019</dt>\n <dd class=\"dd\">New: Nutanix Cloud platform class model<ul class=\"ul\" id=\"store-rn-itom-cmdb-class-models__ul_nx5_drw_zhb\">\n <li class=\"li\">Nutanix Cluster</li>\n <li class=\"li\">Nutanix Controller VM</li>\n <li class=\"li\">Nutanix Storage Pool</li>\n <li class=\"li\">Nutanix Storage Container</li>\n <li class=\"li\">Nutanix Host</li>\n <li class=\"li\">Nutanix Virtual Machine</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # CMDB CI Class Models release notes
Version history for the IT Operations Management
CMDB CI Class Models on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.77.1 - August 2025
* New:
+ Copied all IRE identification rules for the Hardware [cmdb\_ci\_hardware] table to the Computer [cmdb\_ci\_computer] table. In addition, we added a new identification rule based on
the object\_id field to Computer CI.
+ Added wavelength attribute to the Network Interface class.
- Wavelength is a list of one or more optical wavelengths in nanometers, each as an integer or decimal, separated by a comma and a space. By adding a Wavelength (nm)
field, the network teams can immediately identify the correct transceiver modules and channel assignments in any multiplexer (WDM) or single mode / multimode
environment, reducing configuration errors and speeding both deployment and troubleshooting.
+ Added unit position attribute on the Equipment Holder class
- Unit position identifies the position of the equipment on a shelf relative to the bay/rack identified in the Frame identifier code.
- This attribute can be used to identify the equipment’s tray position, providing a clear location in the configuration. Example from data: “6A”, where “6” represents the
shelf identifier and “A” represents the tray position.
+ Added a new Network Function class (cmdb\_ci\_network\_function\_instance) under the Network Service Instance class (cmdb\_ci\_network\_service\_instance)
- The Network function class enables better mapping of device communication such as routing, firewalls, and load balancing. This function is available in three types:
physical, virtual, or container, reflecting its evolution from dedicated hardware appliances to modern, flexible software deployments.
- IRE Rule: One IRE rule for Name, one IRE rule for Object ID
+ Added a new Network Function Application class (db\_ci\_network\_function\_application) to the Application class (cmdb\_ci\_appl)
- Network Function Application represents the software component that powers virtualized network functions (NFV). It captures essential application details to manage
network workloads and enable integration with virtualized or containerized infrastructures
+ DCIM Data Model: We are developing a Data Center Infrastructure Management (DCIM) solution that enables a comprehensive representation of the power, HVAC, and network infrastructure
along with their interrelationships. This feature aims to create a unified and detailed data model for all critical data center assets and their connectivity, supporting better
monitoring, power management, and planning.
- Elements of this model include:
* cmdb\_ci\_rack\_pdu
+ (Rack PDU) Device used to distribute electrical power to multiple devices within a server rack or data center. It provides efficient and safe
power management by offering outlets for servers, switches, routers, and other networking equipment.
* cmdb\_ci\_rack\_rail (Rack Rail)
+ Vertical metal components used in server racks or enclosures to support and secure equipment such as servers, switches, and other devices. They
typically feature standardized hole patterns to accommodate rack-mounted equipment.
* cmdb\_ci\_wire\_manager
+ (Wire Manager) Device or system used to organize and route cables in server racks, data centers, or other environments where numerous cables are
present.
- Power Equipment (All children of the Power Equipment Class)
* cmdb\_ci\_transformer (Transformer):
+ Electrical device used to change the voltage of AC in a power distribution system. It is crucial in power generation, transmission, and
distribution networks, including those found in data centers.
* cmdb\_ci\_switch\_gear (Switch Gear):
+ A collection of electrical disconnect switches, fuses, and circuit breakers used to control, protect, and isolate electrical equipment in a power
distribution system.
* cmdb\_ci\_power\_panel (Power Panel):
+ Essential component in electrical systems used for managing and distributing electrical power to various circuits and devices. It contains circuit
breakers or fuses that protect individual circuits and allow for manual switching of electrical supply.
* cmdb\_ci\_rectifier (Rectifier):
+ Electrical device that converts AC current to DC current.
* cmdb\_ci\_inverter (Inverter):
+ Electronic device that converts DC current to AC current.
* cmdb\_ci\_maintenance\_bypass\_panel (Maintenance Bypass Panel):
+ Critical component in data centers and critical facilities. It allows for the maintenance or replacement of power distribution equipment such as a
UPS without interrupting the power supply to connected loads.
* cmdb\_ci\_remote\_power\_panel (Remote Power Panel):
+ Electrical distribution device used in data centers and other facilities to distribute power to multiple devices or loads from a centralized
source, such as a UPS or generator.
* cmdb\_ci\_circuit\_breaker (Circuit Breaker):
+ Automatically operated electrical switch designed to protect an electrical circuit from damage caused by overloads or short circuits. When a fault
is detected, the circuit breaker interrupts the flow of current, preventing further damage to the circuits.
* cmdb\_ci\_fuse\_alarm\_panel (Fuse Alarm Panel):
+ Monitor the status of fuses and alert operators when a fuse has blown or is faulty. It provides an early warning for maintenance personnel,
helping prevent system downtime or damage to connected equipment.
- Facility Hardware Class:
* cmdb\_ci\_cage (Cage):
+ Secured enclosure or space that defines a specific boundary for equipment or components. It's used to house servers or storage devices, offering
both security and organization.
+ IRE rule: Add PID, Name on Cage table
- New Backup Management Features: This release introduces new classes for managing backup storage information and job execution history, including attributes such as backup
status, execution logs, and recovery point objectives.
* cmdb\_backup\_storage\_information (Backup Storage Information):
+ The (OT) Backup Management provides visibility and actionable insights on the backup of the OT devices. The class tables described below are
interconnected and collectively form the Backup Management data model. Use the Backup Storage Information class to create backup records that
identify the device in internal or external backup services.
* cmdb\_backup\_job\_execution\_history (Backup Job Execution History):
+ Use this class to capture a history of records for all backup executions.
- UPDATES
* The label (display name) for the Video Management Systems [cmdb\_ci\_vms\_appl] table was corrected (the incorrect label was the plural form: Video Management
System).
* The Site column in the Video Management Systems [cmdb\_ci\_vms\_appl] table is deprecated because a relationship to the Site table exists.
* For OT device: A new view has been introduced to display all OT Devices grouped by Managed Network.
#### Version 1.76.0 - July 2025
* New: Copied all IRE identification rules for the Hardware [cmdb\_ci\_hardware] table to the Computer [cmdb\_ci\_computer] table. In addition, we added a new identification rule based on the
object\_id field to Computer CI.
* Updates:
+ The label (display name) for the Video Management Systems [cmdb\_ci\_vms\_appl] table was corrected (the incorrect label was Video Management System).
+ The Site column in the Video Management Systems [cmdb\_ci\_vms\_appl] table is deprecated because a relationship to the Site table exists.
#### Version 1.75.0 - June 2025
* New:
+ Tactical Equipment (cmdb\_ci\_tactical\_equipment)This class is for Defense and Law Enforcement and Security and Safety Equipment and Supplies as defined by UNSPSC segment code
46000000, covering products for defense, law enforcement, security, and personal safety.
+ Humanitarian Emergency Kit (cmdb\_ci\_humanitarian\_emergency\_kit)This class is for humanitarian logistics emergency kits as defined by UNSPSC code 57070100, including specialized kits
that support efficient and safe humanitarian relief operations.
+ Building Plumbing (cmdb\_ci\_building\_plumbing)This class is for plumbing equipment and components as defined by UNSPSC codes 40140000 and 30180000, including valves, fittings, pipes,
regulators, and fixtures for fluid and gas distribution.
+ Weapon (cmdb\_ci\_weapon)This class is for controlled armaments, including firearms, conventional weapons, and launchers as defined by UNSPSC codes 46101500, 46110000, and
46140000.
+ Tactical PPE (cmdb\_ci\_tactical\_ppe)This class is for personal safety and protection equipment as defined by UNSPSC code 46180000, including safety apparel, headgear, respiratory
gear, fall protection, etc. used by Defense and Law Enforcement teams.
+ Building Furniture (cmdb\_ci\_building\_furniture)This class is for furniture and furnishings as defined by UNSPSC code 56000000, including accommodation, commercial, and industrial
furniture.
+ Good (cmdb\_ci\_good)This class is for tangible configuration items (CIs) that are not hardware, software, services, or processes serving as the overall parent for all physical
goods.
+ Construction Equipment (cmdb\_ci\_construction\_equipment)This class is for heavy construction machinery and equipment as defined by UNSPSC code 22100000, including earth-moving
machines, paving equipment, and building construction tools.
+ Apparel (cmdb\_ci\_apparel)This class is for apparel and luggage and personal care items as defined by UNSPSC code 53000000, including clothing, footwear, luggage, handbags, and
personal care products.
+ Wearable Uniform (cmdb\_ci\_wearable\_uniform)This class is for uniforms as defined by UNSPSC code 53102700, including standardized apparel for military, police, medical, corporate, and
educational use.
+ Construction Tool (cmdb\_ci\_construction\_tool)This class is for building construction machinery and accessories as defined by UNSPSC code 22101900, including mixers, curing machines,
shoring equipment, and trench support tools.
+ Domestic Appliance (cmdb\_ci\_domestic\_appliance)This class is for domestic appliances as defined by UNSPSC code 52140000, including household devices like kitchen, laundry, and bath
appliances.
+ Construction (cmdb\_ci\_construction)This class is for construction machinery and accessories as defined by UNSPSC code 22000000, used in building, repair, and maintenance of
structures and roads.
+ Service Industry Equipment (cmdb\_ci\_service\_industry\_equipment)This class is for service industry machinery and equipment as defined by UNSPSC code 48000000, used in business service
environments like food service, banking, and gaming.
+ Cleaning Equipment (cmdb\_ci\_cleaning\_equipment)This class is for cleaning equipment and supplies as defined by UNSPSC code 47000000, including janitorial tools, industrial laundry
systems, and water treatment equipment.
+ Humanitarian Logistic Supply (cmdb\_ci\_humanitarian\_logistic\_supply)This class is for humanitarian logistics supplies as defined by UNSPSC code 57070000, including essential items and
kits that support logistics operations during emergencies.
+ Wearable Clothing (cmdb\_ci\_wearable\_clothing)This class is for wearable clothing as defined by UNSPSC code 53100000, covering garments like shirts, trousers, dresses, uniforms, and
related apparel.
+ Ammunition(cmdb\_ci\_ammunition)This class is for ammunition and explosive ordnance as defined by UNSPSC codes 46101600, 46111500, 46120000, and 46130000, including projectiles,
shells, missiles, grenades, mines, and bombs.
+ Humanitarian Item (cmdb\_ci\_humanitarian\_item)This class is for humanitarian relief items, kits or accessories as defined by UNSPSC code 57000000, including essential products for
shelter, health, sanitation, and personal protection during emergencies.
+ Forensic Supply (cmdb\_ci\_forensic\_supply)This class is for forensic equipment and supplies as defined by UNSPSC code 46151700, including investigative tools like fingerprint kits,
light sources, evidence cabinets, and imaging devices.
+ Humanitarian PPE (cmdb\_ci\_humanitarian\_ppe)This class is for personal protection equipment, power, and water supply as defined by UNSPSC code 57070105, covering essential safety and
resource items for humanitarian operations.
+ Testing Equipment (cmdb\_ci\_testing\_equipment)This class is for laboratory, measuring, and testing equipment as defined by UNSPSC code 41000000, including scientific instruments, test
tools, and lab supplies.
* Added: Added an archiving rule for the cmdb\_ci\_certificate table. Certificates that expired more than six months ago and are not in the 'Installed' state are archived.
#### Version 1.72.0 - April 2025
* Changed:
+ Migrated class model applications from the translation model to a new JSON model. This update significantly accelerates translation loading.
+ Added a missing class description for the cmdb\_ci\_sap\_sid CI class.
#### Version 1.71.0 - March 2025
* New:
+ cmdb\_ci\_boomi\_api\_gateway: An API gateway service provided by Boomi for hosting and managing APIs.
+ cmdb\_ci\_anypoint\_api\_gateway: An API gateway service provided by MuleSoft for hosting and managing APIs.
+ cmdb\_ci\_tyk\_api\_gateway: An API gateway service provided by Tyk for hosting and managing APIs.
+ cmdb\_ci\_api\_product\_bundle: In API gateways and developer portals, an API product bundle is a collection of one or more APIs for consumption by developers and applications. Some
platforms use the term for an API product alone.
+ cmdb\_ci\_api\_consumer\_subscription: To access one or more API product bundles, a developer can register for an API consumer subscription on a developer portal. The subscription
registers with one or more bundles and provides a key for access to the APIs in the bundles.
+ cmdb\_ci\_web\_acl: The WebACL class represents ACLs for CloudFront, API gateway REST APIs, application load balancers, AppSync GraphQL APIs, Cognito user pools, App Runner services,
AWS Verified Access, and the Azure Front Door application gateway.
#### Version 1.69.0 - February 2025
* New:
+ Updated OT form views and included a related list for alerts.
+ Added the following tables as a related entry for OT classes:
- Firmware Installation [cmdb\_firmware\_install]
- Key Value [cmdb\_key\_value]
- Software Instance [cmdb\_sam\_sw\_install]
+ For the OT Entity table, added the ire\_criterion attribute.
+ The new attribute is the criterion attribute for OT Entity related entry.
+ Added Product Instance Identifier as an identifier for the OT Identification Rule.
* Updated
:
+ Created new views for OT devices.
+ The views do not have relationships to the OT equipment model entity.
+ The views are used primarily for the OT visibility KPI dashboard.
#### Version 1.68.0 - January 2025
* New:
+ cmn\_media
- cmn\_media is a generic table that stores media that is uploaded against a record. Current options are video and image media types.
- One of the first uses is in the Telecommunications Network Inventory (TNI). The table enables the Network Planning Agent to upload images for a network site, mark them as
active/inactive, maintain the sequence and description of each image, and view the active images of the network site in the TNI workspace.
+ cmdb\_ci\_processing\_unit
- The Processing Unit is a base class for various types of processing units in a computing system. It encapsulates the core attributes and functionalities common to all
processing units, providing a foundation for more specialized subclasses such as GPU.
+ cmdb\_ci\_gpu
- The graphics processing unit (GPU) helps handle graphics-related work like graphics, videos, and AI ML workloads. The GPU can be installed in the computer or connected
externally. Typically characterized by number of cores and GPU memory.
+ cmdb\_ci\_function\_ai
- AI SaaS applications deployed on public cloud platforms that offer scalable, on-demand services for machine learning, data processing, and AI-driven tasks. This provides
flexible solutions without the need for on-premises infrastructure management.
+ cmdb\_ci\_appl\_ai\_application
- AI software applications that can run on various platforms such as Linux, Windows, Docker containers, or Kubernetes (K8) clusters. These platforms support diverse AI
workloads, including machine learning models, data analytics, and intelligent services or AI-enabled applications
* Updates:
+ Added PON choice to bandwidth table to support interface speeds that are discovered, for example, for an XGS-PON port or a GPON port.
+ Updated IRE rules for Interface Card, Slot, Subslot, and Network interface to support the TSOM discovery application.
#### Version 1.67.0 - December 2024
* New:
+ New class: Video Management System: (cmdb\_ci\_vms\_appl)A Video Management System (VMS) is a software-based platform designed to manage and control video surveillance cameras,
recording devices, and other security components. The class is commonly used in large-scale surveillance and security monitoring.
+ IBM MQ Manager: cmdb\_ci\_appl\_ibm\_wmqA software component that manages and owns queues and that provides messaging services to applications.
+ IBM MQ Queue: cmdb\_ci\_appl\_ibm\_wmq\_queueA queue is a container for messages. Business applications that are connected to the queue manager that hosts the queue can retrieve message
from the queue
+ IBM MQ Channel: cmdb\_ci\_appl\_ibm\_mq\_channelIn IBM MQ, a channel is a unidirectional communication link that allows two queue managers to connect over a network and transmit messages
between each other.
+ IBM MQ Queue Remote: cmdb\_ci\_appl\_mq\_queue\_remoteRemote queue definitions are definitions on the local queue manager of queues that belong to another queue manager. To send a message
to a queue on a remote queue manager, the sender queue manager must have a remote definition of the target queue.
+ IBM MQ Queue Local: cmdb\_ci\_appl\_mq\_queue\_localA local queue is a definition of both a queue and the set of messages that are associated with the queue. The queue manager that hosts
the queue receives messages in its local queues.
+ IBM MQ Queue Alias: cmdb\_ci\_appl\_mq\_queue\_aliasAn alias queue is an IBM MQ object that you can use to access another queue or a topic.
+ IBM MQ Queue Model: cmdb\_ci\_appl\_mq\_queue\_modelA model queue is a template for queues that you want the queue manager to create dynamically as required.
+ IBM CICS Region: cmdb\_ci\_appl\_ibm\_cics\_regionA CICS Region is a named collection of resources that are controlled by CICS as a unit.
+ IBM CICS Transaction: cmdb\_ci\_appl\_ibm\_cics\_transactionA CICS transaction consists of an item of processing that can be run by one or more application programs.
+ IBM CICS Program: cmdb\_ci\_appl\_ibm\_cics\_programIBM CICS Program is a family of mixed-language applications that provide transaction management and connectivity for applications on
IBM mainframe systems under z/OS and z/VSE.
+ IBM CICSplex: cmdb\_ci\_appl\_ibm\_cicsplexA CICSplex is any grouping of CICS systems that you want to manage and manipulate as if they were a single entity.
+ DB2 Stored Procedure: cmdb\_ci\_db\_db2\_stored\_procedureA DB2 stored procedure is a compiled program that can run SQL statements and is stored on a local or remote DB2 Universal
Database Server.
+ DB2 Sharing Group: cmdb\_ci\_db\_db2\_sharing\_groupA collection of one or more Db2 subsystems that share Db2 data.
+ IMS Subsystem: cmdb\_ci\_db\_ims\_subsystemA control program that can be either online or batch and runs in a z/OS address space. It is a part of IBM's Information Management System
(IMS). IMS systems help with the organization, storage, and retrieval of data.
+ IMS Database: cmdb\_ci\_db\_ims\_databaseAn IMS Database running within an IMS Subsystem (database instance).
+ IMS Area: cmdb\_ci\_db\_ims\_areaData sets, called areas, with each area containing the entire data structure.
+ IMS Plex: cmdb\_ci\_db\_ims\_plexAn IMSplex is made up of IMS and z/OS components that work together.
+ IMS Subsystem Region: cmdb\_ci\_appl\_ims\_regionThe IMS region provides the central point of control for an IMS subsystem. The IMS region provides the interface to z/OS for the
operation of the IMS subsystem.
+ IMS Transaction: cmdb\_ci\_appl\_ims\_transactionAn IBM IMS transaction is a message that is sent to an application program. When defining a transaction to IMS, several characteristics
can be identified, such as: transaction codes, output limits, scheduling rules, and exceptions to those rules.
#### Version 1.64.0 - November 2024
* New:
+ Added new CI Types:
- Data Service Instance (cmdb\_ci\_data\_service\_instance): A Data Service Instance is extended from Service Instance and represents a logicalinstance of a data service that
can persist structured and unstructured data, process data (pipeline) or retrieve data (data, search, query, etc).
- Network Service Instance (cmdb\_ci\_network\_service\_instance): Network Service Instance represents a specific deployed, provisioned and /orconfigured instance of a set of
network services that in turn are based on Network Functions.
- Connection Service Instance (cmdb\_ci\_connection\_service\_instance): Connection Service Instance is extended from Service Instance and represents alogical instance of a
network connection (logical or physical) that is intrinsic to theService Dependency map for end-to-end Service Delivery. Connection ServiceInstances are realized by
Network Functions (and their respective Network ServiceInstance). Connection Service Instance is different from Network Service Instancesas Connection Service Instance
represents a configured, provisioned or materializedinter-connect between two logical or physical end-points.
- Operational Process Instance (cmdb\_ci\_operational\_process\_service\_instance): Operational Process Service Instance. An Operational Process Service Instance isextended from
Service Instance and represents a logical instance of an operationalprocess that is based on series/sequence of interdependent (network) connectedand disconnected
devices and equipment that implement or realized the end-to-endoperational process. The Operational Process may be autonomic but typicallyinvolves operational,
front-line employees.
- Facility Service Instance (cmdb\_ci\_facility\_service\_instance): Facility Services Instance. A Facility Service Instance is extended from ServiceInstance and represents a
logical instance of a service that is associated with theoperations of a Facility (office building, residential building, manufacturing plant,operations control center,
parking garage, etc.)
+ Added Classes to Telecom Model
- cmdb\_ci\_filler\_component (Filler Component)
- Parent Class: cmdb\_ci\_hardware
- Description: Represents a cover for empty spots/slots in a rack or device. Often made of flat metallic or plastic materials, helps separate cold and hot air zones,
prevents \dust from entering the chassis, and ensures proper airflow through the chassis or rack.
+ cmdb\_ci\_heat\_baffle (Heat Baffle)
- Parent Class: cmdb\_ci\_filler\_component
- Description: The Heat Baffle CI class is used to represent hardware used to help direct rising hot air away from equipment.
+ cmdb\_ci\_service\_switching\_point (Service Switching Point (SSP))
- Parent Class: cmdb\_ci\_ni\_telco\_equipment
- Description: Switch in a telecommunications network that sends a query to a central database called a service control point (SCP) via the SS7 network to determine how a
TDMcall can be routed. SSPs can be part of a voice switch or a separate computer connected to it.
+ cmdb\_ci\_service\_control\_point (Service Control Point (SCP))
- Parent Class: cmdb\_ci\_ni\_telco\_equipment
- Description: The Service Control Point CI class represents service control points (SCPs) in the Signaling System 7 (SS7) network responsible for routing calls and
managing special features.
+ cmdb\_ci\_telco\_control\_component (Control Component)
- Parent Class: cmdb\_ci\_ni\_telco\_equipment
- Description: Component in a telco device that creates an interface between a telco device's main system motherboard and other hardware components. Some will be integrated
directly into the motherboard, while others may be added on as expansion devices.
+ Added:
+ Move the Redundancy relationship type from TNI app to CMDB CI Class model app update folder
+ Make the following CMDB CI relationship types available without the requirement to install Network Inventory Core plugin.
- Redundancy Provided by::Provides Redundancy for
- Is Primary::Is Secondary
- Terminated::Terminated by
+ Added Additional attributes on API Consumer table
+ API and API Component Enhancements
+ Added IRE rules for API class (cmdb\_ci\_api) and API Component class (cmdb\_ci\_api\_component) to associate the tags.
+ Added column in API Consumer Table (api\_consumer)
+ - Column Name: API Consumer Type (Choice List)
- Choices:
- Internal
- External
- Unknown (Default)
+ Added columns in API Class (cmdb\_ci\_api)
+ - Technical Specification Location (String)
- Stores the repository location of the API's technical specification.
- Design Specification Location (String)
- Stores the repository location for the API's design and documentation.
#### Version 1.63.0 - October 2024
* New: Added the [cmdb\_key\_value] table as a related table for the following tables:
+ Google Organization Folder [cmdb\_ci\_gcp\_folder]
+ IP Address [cmdb\_ci\_ip\_address]
+ Hardware Type [cmdb\_ci\_compute\_template]
+ Cloud Hardware Type [cmdb\_ci\_cloud\_hardware\_type]
+ Load Balancer Pool Member [cmdb\_ci\_lb\_pool\_member]
+ Load Balancer Service [cmdb\_ci\_lb\_service]
* For the MSFT SQL Instance [cmdb\_ci\_db\_mssql\_instance] table, added the following items:
* + 2008 R2 and 2014 version number
+ Engine edition types:
- Enterprise
- Standard
- Developer
- Express
- Web
#### Version 1.59.1 - September 2024
Fix: Allow users with the cmdb\_read role to view SDLC Component CIs The **itil** role is required to access SDLC Components. The APM **sn\_apm.apm\_user** role includes the
**cmdb\_read** role but not the **itil** role. As a result, users with the APM role could not search for and link **SDLC Components** in the APM relationship table at the Digital Interface level.
Previously, if an APM user lacks read access to SDLC Components, the related list for linking SDLC Components and interfaces is not displayed. In this release the **cmdb\_read** role is added to the access
control layers of the SDLC Component. As a result, APM users with read access to SDLC Components can link interfaces with SDLC Components.
#### Version 1.59.0 - August 2024
* Operational Technology notes
+ New:
- New class: 'OT System Service' [cmdb\_ci\_ot\_system\_service] extending the Calculated Application Service [cmdb\_ci\_service\_calculated] table.
- Description: OT is a category of technology and systems used to manage, control, and monitor physical processes, machinery, and industrial operations. Operational
Technology (OT) systems are specialized computing systems used in industrial and critical infrastructure settings to monitor, control, and automate physical processes.
The systems encompass a wide range of devices, including industrial control systems (ICS), supervisory control and data acquisition (SCADA) systems, programmable logic
controllers (PLCs), and other components tailored to specific industries such as manufacturing, energy, transportation, and utilities.
- OT systems are essential for ensuring the efficient and safe operation of industrial processes, enabling organizations to manage production lines, power grids, and so on.
OT systems facilitate real-time monitoring of equipment, data collection from sensors, control of machinery, and automation of tasks. OT systems enhancing productivity,
safety, and reliability in industrial operations. OT systems (logical groupings of devices) also supervise production processes. OT systems become the central element
of consideration for OT engineers.
- Examples:
* Distributed Control system (DCS)
* Building management system (BMS)
* Manufacturing execution system (MES)
+ Improvements:
- Added suggested relationships between the OT System Service class and the Equipment Model Entity, Hardware, Technical Service, and Business Service classes.
- You can now view an OT dependency map on the OT system service form both in the platform and in the Industrial workspace.
- You can now bulk-validate NIDS records from the list view.
- Improvements to sync IP addresses of OT CIs from the [cmdb\_ci\_ip\_address] table to the 'IP Address' field on the CI. You can therefore now use IP address to add devices
to an equipment model entity.
- You can now map ISA entities to OT System Services using a scheduled job.
- Added a related entry in the backup storage information [cmdb\_backup\_storage\_information] table for the 'Operational Technology (OT)' and 'OT control module'
identification rules.
- Created the Operational Technology (OT) view on the Industrial workspace. The OT view is available to users with the OT role (cmdb\_ot\_*). Created OT views for the forms of
* Request [sc\_request]
* Request Item [sc\_req\_item] list with columns that are used in the Industrial Workspace list.
* Related lists of Request Item [sc\_req\_item] and Catalog Task [sc\_task], including all fields required for OT use cases.
* The OT view displays CI forms with columns and related lists that reflect the OT context.
* The OT view includes backup storage information [cmdb\_backup\_storage\_information] as a related list for CI forms.
- Removed the Opened date column from OT Incident [sn\_ot\_incident] lists for the Operational Technology (OT) view in the Industrial workspace.
+ Fixed:
- Removed a duplicate "Read only fields" UI policy from the [cmdb\_ci\_nids] table.
- Added a fix script to modify the "sequence" of existing Purdue level choices to accommodate new choices for the 'Purdue level' field on the [cmdb\_ot\_entity] table.
* + Telecom Network Inventory notes
- Improvements
* Updates to labels for Model Relationship and Shelf Class
+ Updated the labeling of model relationships and shelf class to enhance clarity and consistency. The change ensures better understanding and usage
of the labels across the platform.
* Cleaned up inventory models
+ Streamlined the inventory models by removing obsolete TNI model category seed files from the CMDB application. The changes help to maintain an
up-to-date and efficient data model.
* Improved the data model for power attributes
+ Implemented changes to the data model to better support and manage power attributes. The improvements ensure more accurate and functional data
handling for power-related information.
* Deprecated obsolete fields
+ Deprecated the 'Topology' field from logical connection and physical connection entities. The change simplifies the data model structure by
removing fields that no longer serve a purpose.
- Fixed:
* Access control
+ Put all necessary ACLs in place for network topology nodes. The change strengthens the security and integrity of the system.
* Data integration and consistency
+ Ensured that all related entry IRE rules are correctly applied to connection elements and physical connection elements tables. The change ensures
proper data relationships, consistency, and integration.
* Organizational improvements for sys\_choice definitions
+ Moved 'sys\_choice' definitions from the update folder to the dictionary folder. The correction improves overall system organization and
maintainability.
* Format of domain values
+ Added scripts to ensure that domain values are consistently and accurately converted from string format to domain\_id. The action addresses prior
inconsistencies and improves the reliability of domain-related data.
* Removed deprecated fields from UI
+ Removed deprecated fields (such as 'Topology') from forms where they were previously still visible. The update ensures that the UI accurately
reflects the current data model.
#### Version 2.12.2 - July 2024
Fixed: Updating Auth API from '/uapi/auth/tokens' to '/api/v1/auth/token' for JAMF Pro 10.35 or higher.
#### Version 1.57.0 - June 2024
* Added:
+ The newly introduced Dental Equipment model category supports dental practices and dental care delivery. The new Dental Equipment CI class is an extension of the existing Medical
Device class. The class is mapped to the Medical Device Model class and the Medical Asset class. The new class provides a specialized framework for managing dental assets as
outlined by the UNSPSC family code 42150000.
+ The newly introduced Operational Equipment model category supports the management of operational tools, machinery, and devices. It provides a structured framework for tracking and
maintaining critical operational assets to ensure optimal performance and reliability. The new Operational Equipment CI class is an extension of the Hardware category. The new
class is mapped to the Operational Equipment model category.
+ The newly introduced DNS model supports the management of data associated with a domain name. This allows you to trace the ownership and tenure of a domain details from tools like
who is and DNS lookup tools. The model also supports various DNS resource records for A, AAAA, CNAME, and Alias records.
+ CMDB Model updates for API and API component:
- New attribute on Azure API Management class
- New attributes on API class
- Updated IRE rule on API class
- New attributes on API Component class
- Updated IRE rule API Component class
* + Wireless Sector [cmdb\_ci\_wireless\_sector] - A unit of cellular coverage area.
- Radio Band - A specific frequency range used for wireless communication. These bands are designated by regulatory bodies and are assigned to various wireless technologies
such as cellular networks, Wi-Fi, and satellite communication.
- E-Utran Cell Global Identifier (ECGI) - Used to identify cells globally. The ECGI is constructed from the MCC (Mobile Country Code), MNC (Mobile Network Code), and the
ECI (E-UTRAN Cell Identifier).
- Transmission Technology - The type of technology used for transmission on an antenna sector.
- Antenna Face - Sector Antenna Face
- Carrier Number - Sector Carrier Number
* Antenna Structure [cmdb\_ci\_antenna\_structure] - Physical structure that supports the antennas in a radio network. Raises them to a suitable height for optimal signal coverage and minimizing
interference with nearby structures.
+ Structure Height - Height of the physical structure, such as a tower or mast, that supports the antenna at a cell site.
+ Dimension Units The units of the structure dimension values.
+ Ground Elevation - Height of the antenna structure location above or below sea level.
+ Overall Height - Height of the antenna structure plus any other foundations, rooftops, etc. It may be mounted upon from the ground elevation.
+ Alarm Responsibility - The entity responsible for responding to an alarm on an antenna structure.
+ Structure Sub-Type - The secondary type of the structure.
+ Material Type - The material type used to build the structure.
+ Lighting Type - The lighting type used to build the structure.
+ FAA Callout Required - Structure FAA callout is required.
* + Battery Distribution Fuse Panel [cmdb\_ci\_battery\_distribution\_fuse\_panel] - A battery distribution fuse panel distributes power within an equipment holder (rack/cabinet) and connects
to a Battery Distribution Bay.
* + Radio Network Controller (RNC) [cmdb\_ci\_radio\_network\_controller] - The RNC is a functional element of the UMTS RNS (Radio Network System) which controls several NodeBs.
Responsibilities of the RNC include radio resource management and control, air interface security, mobility procedures, and system synchronization.
* + Transmission Control Unit (TCU) [cmdb\_ci\_transmission\_control\_unit] - In a 2G radio network the transmission control unit (TCU) encodes and decodes speech and handles data rate
adaptation. Because the air interface requires that all speech be digitized at certain rates, the transmission rate is 13 kbits/s. Since the accepted rate is usually 64 kbits/s
within the network the signal must be translated. This translation is performed by the TCU.
* + Voice Switch [cmdb\_ci\_voice\_switch] - Represents a large-scale computer system that is used to switch Time Division Multiplexer (TDM)-based, circuit-switched telephone calls. An
example of a voice switch is a Class-5 telephone switch in the public switched telephone network (PSTN) that directly serves subscribers and manages subscriber calling features.
Class-5 services include basic dial-tone, calling features, and additional digital and data services to subscribers connected to a local loop.
* + Fixed CMDB Correctness Dashboard for cmdb\_ci\_printer CIs and their corresponding certificates.
+ Added missing class descriptions for certain mainframe, medical device, and TNI classes.
#### Version 1.56.0 - May 2024
* New:
+ Disabled the Newbutton on the All OT devices [cmdb\_ot\_entity] list view to prevent users from manually creating new OT devices.
+ Added the IP Address related list to the Hardware and its child CI form in the Operational Technology (OT) view.
+ Introduced the Quality Inspection Control System[cmdb\_ci\_ot\_qics] class. This is a child class of the OT Control System[cmdb\_ci\_ot\_control] class.
- Description:This class represents control systems that assistin quality and inspection functions.
- Difference/Usage:OT control systems monitor and control industrial processes and equipment for operational efficiency and safety. In contrast,quality inspection control
systems manage inspection activities and help to ensure product quality. It is important to differentiate the two control systems because their purposes and the
attributes they manage and hold are different. In addition, different sets of people manage and maintain the two different kinds of devices.
- To support testing the quality of products at different stages of the manufacturing process, added a system property that enables the activity stream for the Quality
Inspection Control System [cmdb\_ci\_ot\_qics] class.
* Fixed:
+ Relabelled OT Asset to OT Device in the module menu, UI action, related links, and the view name. This name change helps avoid confusion with Asset Management terminology.
+ Added ACLswith areport\_view type forthe[cmdb\_ci\_nids], [cmdb\_ot\_entity],and[cmdb\_ot\_entity\_type] tablesas well as the[isa\_entity\_site] field onthe[cmdb\_ot\_entity] table.
+ See the "Other Requirements" section for additional release note content.
#### Version 1.55.0 - March 2024
* Added new Non-CMDB table: Radio Band [cmn\_radio\_band] - Set of normalized radio frequency bands. Populated from standards such as the International Telecommunication Union (ITU) and/or Federal
Communications Commission (FCC).
* Added new CMDB CI tables: Detailed descriptions of the new tables appear in the "Other Requirements" section.
+ Wireless Sector [cmdb\_ci\_wireless\_sector]
+ Antenna Structure [cmdb\_ci\_antenna\_structure]
+ Battery Distribution Fuse Panel [cmdb\_ci\_battery\_distribution\_fuse\_panel]
+ Radio Network Controller (RNC) [cmdb\_ci\_radio\_network\_controller]
+ Transmission Control Unit (TCU) [cmdb\_ci\_transmission\_control\_unit]
+ Voice Switch [cmdb\_ci\_voice\_switch]
* Added newtablesto support OpenStack hosted in a private cloud. Tested with the Red Hat OpenStack Platform.
+ OpenStack Object [cmdb\_ci\_openstack\_object]
+ OpenStack Hypervisor View [cmdb\_ci\_openstack\_hypervisor\_view]
* The following attributes are discovered:
+ Name: Concatenated value of hypervisor\_type and hypervisor\_hostname. For example, QEMU@host.acmecorp.com
+ IP Address: The value of host\_ip
+ Hypervisor technology: The value of hypervisor\_type
+ Object ID: The value of id
+ State: The value of state
+ Version: The value of hypervisor\_version
* Added TNI Attribute related IRE Rule in the following CI Classes.
+ cloud\_service\_account
+ cmp\_price\_base and
+ ci\_hyper\_v\_cluster
* Location of xml files: The corresponding IRE rule is included in the CMDB Class Model application's TNI Core IF folder.
* Added missing read access control for cmdb\_read role on the following class: Network Topology Root Node [cmdb\_network\_topology\_root\_node]
* Added column to Network Gear [cmdb\_ci\_netgear]: Is Virtual
* Added column to Monitoring Unit Shelf [cmdb\_ci\_monitoring\_unit] and Remote Radio Unit [cmdb\_ci\_remote\_radio\_unit]: Radio Type
* Added columns to Baseband Unit [cmdb\_ci\_baseband\_unit]:
+ Unit Coverage Type
+ Radio Frequency Type
+ Radio Frequency Modulation Identifier Code (FM ID)
+ Radio Type
+ Unit Architecture
* Added columns to Call Server [cmdb\_ci\_call\_server], Mobile Switching Center [cmdb\_ci\_mobile\_switching\_center], Media Gateway [cmdb\_ci\_media\_gateway], Voicemail Equipment
[cmdb\_ci\_voicemail\_equipment], Private Branch Exchange [cmdb\_ci\_private\_branch\_exchange], Echo Cancellation System [cmdb\_ci\_echo\_cancellation\_system], Voice Activity Detection Equipment
[cmdb\_ci\_voice\_activity\_detection\_equipment], and Voice Gateway [cmdb\_ci\_voice\_gateway]:
+ Link Set Name
+ Node Category
+ Phone Number
+ Mobile Switching Center (MSC) Category
* Fixed: The following bugs are fixed in this release:
+ Added missing TNI-related IRE rules to the cmdb\_ci\_cloud\_service\_account and cmdb\_ci\_hyper\_v\_cluster classes. They were missed in the last December release.
+ Updated UI alignment for Site, Equipment, Card, Interface, and Connection forms, and added class descriptions for Cable, Strands, and other TNI classes. Also added missing ACLs for
cmdb\_network\_topology\_root\_node.
+ Realigned the UI for cmdb\_ci\_ni\_interface CI classes. This removes extra white spaces from the UI by realigning the widgets.
+ Fixed the 'Configuration Item' label on the Configuration Item (cmdb\_ci) table. The label had been incorrectly translated with the local word for 'Asset'.
#### Version 1.54.0 - February 2024
* New:
+ Added a new hosting rule to Kubernetes Component [cmdb\_ci\_kubernetes\_component] that enables you to use the CMDB to model Kubernetes resources that don't have a class of their
own.
+ Added arelated entity IRE rule to the tables in the non-CMDB TNI CI Attributes [tni\_entity] table used by the Network Inventory application when the application is installed.
+ New CMDB CI tables:
- Database Catalog [cmdb\_ci\_db\_catalog]
- SAP Hana Catalog [cmdb\_ci\_db\_hana\_catalog]
- Connection Medium [cmdb\_ci\_connection\_medium]
- Strand [cmdb\_ci\_strand]
- Cable [cmdb\_ci\_cable]
- Optical Fiber Strand [cmdb\_ci\_optical\_fiber\_strand]
- Optical Fiber Cable [cmdb\_ci\_optical\_fiber\_cable]
+ CI class details on Call Content Delivery Unit [cmdb\_ci\_call\_content\_delivery\_unit] table.
+ Related lists on the Network Topology [cmdb\_ci\_network\_topology] table.
+ Added these columns to the Unique Certificate [cmdb\_ci\_certificate] table:
- Request Type
- Revocation Reason
- Requester Name
- Template Enrollment Flags
- Request Submission Date
- Request Revocation Date
- Request Resolution Date
- Effective Revocation Date
* Fixed: Invalid related entity IRE rule in the non-CMDB TNI CI Attributes [tni\_entity] table in the Network Topology [cmdb\_ci\_network\_topology] table when the Network Inventory application is not
installed.
* Deprecated: These columns on the Physical Connection [cmdb\_ci\_ni\_physical\_link] table:
+ Cable type
+ Cable number
+ Strand count
+ Cable length
+ Color code
+ Sparelength A
+ Sparelength Z
+ KML route
#### Version 1.53.1 - January 2024
* Fixed:
+ Long Vancouver upgrade times caused by unnecessary indexes in Unmatched API Endpoint [cmdb\_ci\_unmatched\_api\_endpoint] and API [cmdb\_ci\_api].
+ CMDB CI field not getting populated in Cloud Cost Management due to reconciliation of Kubernetes cluster records with the same name. This fix adds a new IRE rule to the Kubernetes
cluster that checks both the name and cluster resouce ID.
#### Version 1.53.0 - December 2023
* New:
+ Classes:
- Connection Medium [cmdb\_ci\_connection\_medium]
- Strand [cmdb\_ci\_strand]
- Cable [cmdb\_ci\_cable]
- Optical Fiber Strand [cmdb\_ci\_optical\_fiber\_strand]
- Optical Fiber Cable [cmdb\_ci\_optical\_fiber\_cable]
+ Classes that are not receiving new attributes:
- AWS API Gateway [cmdb\_ci\_aws\_api\_gateway]
- Azure API Management[cmdb\_ci\_azure\_api\_mgmt]
- Apigee API Gateway[cmdb\_ci\_apigee\_api\_gateway]
- IBM API Connect[cmdb\_ci\_ibm\_api\_connect]
+ Non-CMDB tables:
- Cable Model [sn\_ent\_cable\_model]
- Strand Model [sn\_ent\_strand\_model]
+ Related Items added to these default class forms:
- API (cmdb\_ci\_api)
- Managed API (cmdb\_ci\_managed\_api)
- API Gateway (cmdb\_ci\_api\_gateway)
- Kong Gateway (cmdb\_ci\_kong\_gateway)
- API Component (cmdb\_ci\_api\_component)
- API Frontend (cmdb\_ci\_api\_frontend)
- API Backend (cmdb\_ci\_api\_backend)
- Kong Load Balancer (cmdb\_ci\_kong\_lb)
- Kong Target (cmdb\_ci\_kong\_target)
- Unmatched API Endpoint (cmdb\_ci\_unmatched\_api\_endpoint)
+ Related lists added to classes:
- API Deployments to API [cmdb\_ci\_api].
- API Headers to API Component [cmdb\_ci\_api\_component].
+ IRE Rules:
- Logical Composite IRE rule to Logical Composite [cmdb\_ci\_logical\_composite].
- Network Circuit IRE rule to Network Circuit [cmdb\_ci\_network\_circuit].
- Strand rule IRE rule to Strand [cmdb\_ci\_strand].
- Sys\_auto\_flush table cleaner to the API Endpoint Discovered table to remove data that's 30 days older than the last updated date.
* Changed:
+ Access Control Lists (ACLs) for these classes now include the cmdb\_read role, enabling users with the cmdb\_read role to read the classes:
- Network Site [cmdb\_ci\_ni\_site]
- Equipment holder [cmdb\_ci\_equipment\_holder]
- Logical connection [cmdb\_ci\_ni\_logical\_path]
- Physical connection [cmdb\_ci\_ni\_physical\_link]
- Network Interface [cmdb\_ci\_ni\_interface]
- Card [cmdb\_ci\_interface\_card]
- Telco equipment [cmdb\_ci\_ni\_telco\_equipment]
* Fixed:
+ The username attribute in the API Consumer [api\_consumer] non-CMDB table now correctly displays on the api\_policy tables when you upgrade to v1.53 from v1.48 or earlier of the CMDB
CI Class Models store application.
+ The sn\_ni\_core.inventory\_agent role no longer maps to CMDB ACLs when the role doesn't exist. The sn\_ni\_core.inventory\_agent role should now only be mapped to CMDB ACLs when the TNI
store app is also installed.
+ The Network Topologies IRE rule on the Network Topology [cmdb\_ci\_network\_topology] class no longer shows with errors when you only install the CMDB CI Class Models app without the
TNI store app. The rule now only appears when TNI is also installed on your ServiceNow application.
#### Version 1.52.0 - November 2023
* New:
+ Classes:
- Cloud Account Group [cmdb\_ci\_cloud\_account\_group]
- AWS Organizational Unit [cmdb\_ci\_aws\_org\_unit]
- Topology [cmdb\_ci\_topology]
- Network Topology [cmdb\_ci\_network\_topology]
+ Non-CMDB tables:
- Network Topology Root Node [cmdb\_network\_topology\_root\_node]
+ Attributes in these classes:
- Cloud Organization [cmdb\_ci\_cloud\_org]
* Root Id
* Main Email
- Cloud Service Account [cmdb\_ci\_cloud\_service\_account]
* Account Email
+ Suggested relationship rules:
- Network topology Connects :: Connected by Site [cmdb\_ci\_site]
- Network topology Contains :: Container by Hardware [cmdb\_ci\_hardware]
- Network topology Members :: Member of Physical Connections [cmdb\_ci\_ni\_physical\_link]
- Network topology Members :: Member of Logical Path [cmdb\_ci\_ni\_logical\_path]
- Network topology Members :: Member of other Network Topology [cmdb\_ci\_network\_topology]
+ Network IRE rule added to Network Topology [cmdb\_ci\_network\_topology].
* Changed:
+ IBM Informix Dynamic Servers now use config\_file and Version for identification, instead of installation directory and Version.
+ The default related list for Telco Equipment [cmdb\_ci\_ni\_telco\_equipment] now shows these tables:
- Physical Connections
- Logical Connections
- Change Request
- Change Tasks
- Teams
- Number Elements
- IP Address
* Fixed:
+ Duplicate CI Class Manager Display Names and table Labels for SAP System [cmdb\_ci\_sap\_sid] and SAP System [cmdb\_ci\_appl\_system]. The Display Name and the table Label for SAP System
[cmdb\_ci\_sap\_sid] is now SAP SID [cmdb\_ci\_sap\_sid].
#### Version 1.48.0 - August 2023
New:
* Added firmware column to appropriate OT list views.
* Added an additional choice list on the OT control module called ""Input/Output"".
* OT Editor with ISA viewer can now assign OT assets to sites
* Added OT asset Display name in the OT asset details section.
* Added ""external system URL"" related list to ""Operational Technology (OT)"" view for Core IT classes
* Enabled cross-scope deletions on cmdb\_ot\_entity table
* Added additional CMDB classes for equipment (FARB0000506)
Changed:
* Removed IP Address form field for IT classes in OT View and list views on the platform and workspace
* Relabeled cmdb\_key\_value\_v2 table as ""External system meta data"".
* Removed the NEW button on the All OT Assets by IP address list view.
#### Version 1.47.0 - June 2023
* New:
+ PCF BOSH Data Model
+ IBM WebSEAL REST API Data Model
+ Add a Related List for Change Requests on OT Assets
#### Version 1.45.0 - March 2023
* New:
+ Cloud Foundry discovery - Droplets are added to the discovery.
+ Support for commercial software class definitions.
* Fixed: The UI Page, ACL for NIDS delete confirmation, is added.
#### Version 1.43.0 - February 2023
* New:
+ The table [cmdb\_container\_environment\_variables] extends [cmdb\_key\_value].
+ A new dependent relationship between [cmdb\_ci\_docker\_container] and [cmdb\_ci\_appl] was created.
+ A new field [v\_cpu] was added to the [cmdb\_ci\_oslv\_container] table.
+ A new command "os, os\_family, os\_version, architecture field" was added to [cmdb\_ci\_oslv\_image].
+ The table [cmdb\_ci\_snat\_ip\_pool] was modified to support the A10 SNAT pattern content.
#### Version 1.42.0 - December 2022
* Fixed:
+ The docker container identifier is modified to independent.
+ The OT Form View of the Protocol Converter CI is updated.
* Changed: A Hosting rule between the docker container and the Application CI is added.
#### Version 1.41.0 - November 2022
* New
+ a relationship of storage device dependent on hardware was added.
+ Model Rack number for Control modules.
* Fixed: Search was showing irrelevant results on All OT assets by IP address list view
#### Version 1.40.0 - October 2022
* New: Added AWS Kinesis class model
* Changed: Update the parent for cmdb\_ci\_base\_rpa\_process table from cmdb\_ci\_business\_process to cmdb\_ci\_automation
* Fixed:
+ nids\_admin is unable to save NIDS record when the record is validated
+ User with no roles defined has access to the Couchbase Cluster application modules
#### Version 1.39.0 - September 2022
* New:
+ Added the relationship from cmdb\_ci\_cloud\_lb\_ipaddress to cmdb\_key\_value.
+ Added the relationship from cmdb\_ci\_kubernetes\_cluster to cmdb\_key\_value.
* Fixed:
+ Save UI Action on cmdb\_ci\_nids table has improper configuration - sys\_overrides field is not supposed to be used since it's designed for the Domain Separation context.
+ The Class column is missing in OT asset list views on the platform.
+ None should be added to the Switch position choice list.
+ [Security Bug] ACL bypass with 'NIDSRecordAjax' Script Include | CMDB CI Class Models
#### Version 1.38.0 - August 2022
What's New: Automation Center base table - Automation CI (cmdb\_ci\_automation) with Operational as Life Cycle Stage and Published as Life Cycle Stage Status in Life Cycle Control table.
#### Version 1.37.0 - July 2022
* New:
+ Add Operational as Life Cycle Stage and Published as Life Cycle Stage Status in Life Cycle Control table
+ Amazon Redshift class definition
+ Cohesity New Class Definitions
+ Creating Automation CI Table - cmdb\_ci\_automation
* Fixed: Security bug
#### Version 1.36.0 - May 2022
* New: New tables added for storing Intel vPro information discovered through ACC-V.
* Changed: CMDB Class Model App changes for TNI app May Store release.
#### Version 1.35.0 - March 2022
* New:
+ Add RPA base tables - Base Bot Process (cmdb\_ci\_base\_rpa\_process) and Base Robot (cmdb\_ci\_base\_rpa\_robot)
+ Related Entry to populate key-value pairs for Docker image labels/tags
+ Azure Services Class Definitions and Dependencies
* Fixed: MPM Domain separation: While creating an OT Asset manually, the domain value on the CI is different than on the OT Entity
#### Version 1.34.0 - February 2022
* New: CMDB Class models for BladeSystem Enclosure/Chassis
* Changed: Minor class model updates to update OT asset management
#### Version 1.33.0 - December 2021
* New:
+ Added the CMDB SDLC Component (cmdb\_ci\_sdlc\_component) table
+ Ensured that the IP address is on the OT class CI after importing via SGC Excel or via a third-party
#### Version 1.32.0 - November 2021
* New: Data Model for the OT industry
* Fixed:
+ The Assigned To field was moved from “form” to the “NIDS Metadata form” section.
+ Changed the SGC related script to include protection policy as “None” to allow edits.
+ MSFT SGC: An error is thrown during the ETL integration when the Purdue level value is undefined.
#### Version 1.31.0 - October 2021
New: Data Model for Cloudian Storage System
#### Version 1.30.0 - September 2021
* New:
+ Class Model support for Citrix XenServer and NetApp Storage
+ New Class Model for OT: Network IDS Appliance
+ RBAC Policy: cmdb\_ot\_admin to see all OT assets
* Changed:
+ Updated Dependent relationships for cmdb\_ci\_vcenter\_datastore and cmdb\_ci\_esx\_resource\_pool to cmdb\_ci\_logical\_datastore
+ Activity Stream for OT Class models
#### Version 1.29.0 - August 2021
* New: Oracle Cluster model
* Fixed: Infinibox - Storage enclosures and corresponding disks are not discovered
#### Version 1.28.0 - July 2021
* New: OT Model Extensions Mongo DB
* Changed: SAP model attributes
* Fixed:
+ CI and OT type should not be changed once it is created
+ OT Workspace : ISA site field is missing on OT entity form
+ Revise ISA Equipment Model script includes to use object-oriented coding pattern.
#### Version 1.26.0 - June 2021
* New:
+ Rubrik suport for VMWare.
+ Implementation of SAP CMDB model approved by CMDB Model Council.
+ OT:
- Added "Unclassified OT" to Workspace Lists.
- Cool icon for Industrial 3D Printer.
- Created reference from cmdb\_ci to cmdb\_ot\_entity.
- Created Related Entry records between cmdb\_ci\_ot\_control\_module and cmdb\_ot\_entity.
- Made the "ot\_asset" field on the "cmdb\_ot\_entity" table mandatory using the UI policy instead of making it mandatory in the Dictionary Entry.
- For MFG, enabled audits on OT Entity Table. OT entity type for Industrial 3D printer class.
- Removed "New" button in the Agent Workspace and OT Foundation Workspace on OT Asset Lists.
* Fixed:
+ Rubrik Discovery patterns that were creating duplicates among the CMDB for the following CI types: Server, Hyper V VM, VMware instances, Oracle DB, MSSQL instances and MSSQL
DBs.
+ OT: CMDB202106: OT admin and OT editor roles did not have access to the relationship formatter. CMDB202106: IP address field was editable from the OT assets list view.
#### Version 1.25.0 - May 2021
* New: OT - added navigation menu and Tags relations
#### Version 1.24.0 - April 2021
* New:
* Added BYOL DB Classes.
* Operation Technology (OT):
+ Related Entry records between cmdb\_ci\_hardware, cmdb\_ci\_ot, and cmdb\_ot\_entity.
+ IP Address Table for IPs.
* Fixed:
+ Operation Technology (OT):
- Hardware version field was missing on the OT CI form.
- It was not possible to map a CI to the cmdb\_ot\_entity class using the IntegrationHub ETL if the payload did not have a purdue\_level attribute.
#### Version 1.23.0 - March 2021
* New:
+ Added Operational Technology (OT) classes
+ Added NetApp SolidFire classes
#### Version 1.21.0 - February 2021
* New:
+ Class model support for the following:
- Rubrik Backup discovery
- ZooKeeper Cluster discovery
- Kafka Cluster discovery
* Fixed:
+ Resolved Overlapping IPs issue:
- Key parts of the CMDB model, where the IP address is used directly for identification, were extended to include a Network Partition Identifier. This identifier includes a
string value that identifies the unique Network Partition for the IP address. By extending the model and associated Identification and Reconciliation Engine (IRE)
rules, overlapping IP addresses existing in different network partitions can be identified and maintained as separate CIs. Ensure you are running Orlando Patch 10 (or
later) or Paris Patch 6 (or later) to include this fix.
#### Version 1.20.0 - January 2021
Fixed: Removal of a fix script used to insert description records from the Class Models app and instead insert them using XML files, as per other records.
#### Version 1.18.0 - December 2020
Fixed: Removal of a fix script used to insert description records from the Class Models app and instead insert them using XML files, as per other records.
#### Version 1.17.0 - November 2020
New: As part of CSDM conformance, a number of suggested relationships were added to various CIs.
#### Version 1.16.0 - October 2020
* New: CMDB Class model support for BigID integration
* Fixed:
+ CSDM: added suggested relationships missing from 26 CIs released in the store
+ GCP Org: Class model bug fixes to support Google folders and projects
#### Version 1.15.0 - September 2020
* New:
+ Class model support for Google Cloud Platform (GCP) Organization and Cassandra (support for top-down discovery by Service Mapping)
+ Class model updates to the handheld computing class model
#### Version 1.14.0 - August 2020
In August 2020 release, the following new classes are added to support discovery and provisionining:
* Telo industry model
* Cassandra DB model
* Extention of A10 LB discovery to support A10 partitions
#### Version 1.12.0 - June 2020
* New:
+ Extends the Cisco Firewall class model.
+ Adds the class model for Kubernetes YAML and Istio.
#### Version 1.11.0 - May 2020
* New: The firewall class model was added to support the following firewall devices:
+ Palo Alto Panorama
+ Fortinet
+ Juniper
+ Cisco
#### Version 1.10.0 - April 2020
New: A new class added to support discovery of Firewall devices, Cisco Wireless Access Point and VMWare NSX LB
#### Version 1.8.0 - February 2020
New: The OpenStack and Avi LB classes were added
#### Version 1.6.0 - December 2019
* New classes were added to support IoT:
+ Aircraft
+ Converged Infrastructure
+ Display Device
+ Drone
+ Game Console
+ Human Machine Interface
+ Imaging Device
+ IoT Device
+ IoT Gateway
+ IP Camera
+ Manufacturing Device
+ Medical Diagnostic Device
+ Medical Measuring Device
+ Medical Support Device
+ Medical Therapeutic Device
+ Media Player
+ Medical Device
+ Display Monitor Control
+ Multimedia Device
+ Payment Device
+ Process Logic Controller
+ Point of Sale Device
+ Single Board Computing
+ Security Device
+ Ship
+ Smart Television
+ Train
+ Transport Type
+ Vehicle
+ Wearable Technology
* New classes were added to support AVI Networks technology:
+ AVI Controller
+ AVI Controller Cluster
+ AVI Service Engine
* Classes were added or removed for Red Hat Virtualization:
+ RHV LDC (added)
+ RHV Datacenter (removed)
#### Version 1.5.0 - November 2019
* The following new classes are added to support Red Hat Virtualization (RHV):
+ RHV Cluster
+ RHV Server
+ RHV Datacenter
+ RHV Manager
+ RHV Virtual Machine Instance
+ RHV Object
* The following Nutanix class is added:
+ Nutanix Prism Central
#### Version 1.4.0 - October 2019
* New:
+ A description for the Unique Certificate [cmdb\_ci\_certificate] table was added.
* Changed:
+ It is no longer possible to add or delete records from the Unique Certificate [cmdb\_ci\_certificate] table.
+ It is no longer possible to add or delete attachments from the certificate file attribute in the Unique Certificate [cmdb\_ci\_certificate] table.
+ The assigned\_to attribute now depends on the assignment\_group attribute so that users in the assigned\_to attribute are filtered based on the specified assignment\_group.
#### Version 1.3.0 - September 2019
New classes:
* Unique Certificate (extends from the existing cmdb\_ci table)
* Certificate Domain
New columns to the existing IBM Frame and IBM HMC Processor pool tables:
* IBM Frame
+ Current available processor units
+ Configurable processor units
+ Configurable memory units
+ Installed processor units
+ Current avaialble memory units
+ Installed memory units
* IBM HMC Processor
+ LPAR IDs
+ LPAR names
+ Frame name
#### Version 1.2.0 - August 2019
* New: 5 new classes - IBM HMC Server, IBM Frame, IBM LPAR Instance, LPAR Resource, IBM HMC Processor Pool Modification. These classes extend from existing cmdb\_ci tables that support IBM Cloud
Platform.
* Changed: Minor column label update in the Nutanix Controller VM class. The column label Memory was updated to Memory (MB).
#### Version 1.1.5 - July 2019
New: One additional metadata hosting rule that defines a dependency between Nutanix storage pool and VMware Vcenter Object.
#### Version 1.1.4 - June 2019
New: Nutanix Cloud platform class model
* Nutanix Cluster
* Nutanix Controller VM
* Nutanix Storage Pool
* Nutanix Storage Container
* Nutanix Host
* Nutanix Virtual Machine
| ---
title: CMDB CI Class Models release notes
description: Version history for the IT Operations Management CMDB CI Class Models
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# CMDB CI Class Models release notes
Version history for the IT Operations Management
CMDB CI Class Models on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.77.1 - August 2025
* New:
+ Copied all IRE identification rules for the Hardware [cmdb\_ci\_hardware] table to the Computer [cmdb\_ci\_computer] table. In addition, we added a new identification rule based on
the object\_id field to Computer CI.
+ Added wavelength attribute to the Network Interface class.
- Wavelength is a list of one or more optical wavelengths in nanometers, each as an integer or decimal, separated by a comma and a space. By adding a Wavelength (nm)
field, the network teams can immediately identify the correct transceiver modules and channel assignments in any multiplexer (WDM) or single mode / multimode
environment, reducing configuration errors and speeding both deployment and troubleshooting.
+ Added unit position attribute on the Equipment Holder class
- Unit position identifies the position of the equipment on a shelf relative to the bay/rack identified in the Frame identifier code.
- This attribute can be used to identify the equipment’s tray position, providing a clear location in the configuration. Example from data: “6A”, where “6” represents the
shelf identifier and “A” represents the tray position.
+ Added a new Network Function class (cmdb\_ci\_network\_function\_instance) under the Network Service Instance class (cmdb\_ci\_network\_service\_instance)
- The Network function class enables better mapping of device communication such as routing, firewalls, and load balancing. This function is available in three types:
physical, virtual, or container, reflecting its evolution from dedicated hardware appliances to modern, flexible software deployments.
- IRE Rule: One IRE rule for Name, one IRE rule for Object ID
+ Added a new Network Function Application class (db\_ci\_network\_function\_application) to the Application class (cmdb\_ci\_appl)
- Network Function Application represents the software component that powers virtualized network functions (NFV). It captures essential application details to manage
network workloads and enable integration with virtualized or containerized infrastructures
+ DCIM Data Model: We are developing a Data Center Infrastructure Management (DCIM) solution that enables a comprehensive representation of the power, HVAC, and network infrastructure
along with their interrelationships. This feature aims to create a unified and detailed data model for all critical data center assets and their connectivity, supporting better
monitoring, power management, and planning.
- Elements of this model include:
* cmdb\_ci\_rack\_pdu
+ (Rack PDU) Device used to distribute electrical power to multiple devices within a server rack or data center. It provides efficient and safe
power management by offering outlets for servers, switches, routers, and other networking equipment.
* cmdb\_ci\_rack\_rail (Rack Rail)
+ Vertical metal components used in server racks or enclosures to support and secure equipment such as servers, switches, and other devices. They
typically feature standardized hole patterns to accommodate rack-mounted equipment.
* cmdb\_ci\_wire\_manager
+ (Wire Manager) Device or system used to organize and route cables in server racks, data centers, or other environments where numerous cables are
present.
- Power Equipment (All children of the Power Equipment Class)
* cmdb\_ci\_transformer (Transformer):
+ Electrical device used to change the voltage of AC in a power distribution system. It is crucial in power generation, transmission, and
distribution networks, including those found in data centers.
* cmdb\_ci\_switch\_gear (Switch Gear):
+ A collection of electrical disconnect switches, fuses, and circuit breakers used to control, protect, and isolate electrical equipment in a power
distribution system.
* cmdb\_ci\_power\_panel (Power Panel):
+ Essential component in electrical systems used for managing and distributing electrical power to various circuits and devices. It contains circuit
breakers or fuses that protect individual circuits and allow for manual switching of electrical supply.
* cmdb\_ci\_rectifier (Rectifier):
+ Electrical device that converts AC current to DC current.
* cmdb\_ci\_inverter (Inverter):
+ Electronic device that converts DC current to AC current.
* cmdb\_ci\_maintenance\_bypass\_panel (Maintenance Bypass Panel):
+ Critical component in data centers and critical facilities. It allows for the maintenance or replacement of power distribution equipment such as a
UPS without interrupting the power supply to connected loads.
* cmdb\_ci\_remote\_power\_panel (Remote Power Panel):
+ Electrical distribution device used in data centers and other facilities to distribute power to multiple devices or loads from a centralized
source, such as a UPS or generator.
* cmdb\_ci\_circuit\_breaker (Circuit Breaker):
+ Automatically operated electrical switch designed to protect an electrical circuit from damage caused by overloads or short circuits. When a fault
is detected, the circuit breaker interrupts the flow of current, preventing further damage to the circuits.
* cmdb\_ci\_fuse\_alarm\_panel (Fuse Alarm Panel):
+ Monitor the status of fuses and alert operators when a fuse has blown or is faulty. It provides an early warning for maintenance personnel,
helping prevent system downtime or damage to connected equipment.
- Facility Hardware Class:
* cmdb\_ci\_cage (Cage):
+ Secured enclosure or space that defines a specific boundary for equipment or components. It's used to house servers or storage devices, offering
both security and organization.
+ IRE rule: Add PID, Name on Cage table
- New Backup Management Features: This release introduces new classes for managing backup storage information and job execution history, including attributes such as backup
status, execution logs, and recovery point objectives.
* cmdb\_backup\_storage\_information (Backup Storage Information):
+ The (OT) Backup Management provides visibility and actionable insights on the backup of the OT devices. The class tables described below are
interconnected and collectively form the Backup Management data model. Use the Backup Storage Information class to create backup records that
identify the device in internal or external backup services.
* cmdb\_backup\_job\_execution\_history (Backup Job Execution History):
+ Use this class to capture a history of records for all backup executions.
- UPDATES
* The label (display name) for the Video Management Systems [cmdb\_ci\_vms\_appl] table was corrected (the incorrect label was the plural form: Video Management
System).
* The Site column in the Video Management Systems [cmdb\_ci\_vms\_appl] table is deprecated because a relationship to the Site table exists.
* For OT device: A new view has been introduced to display all OT Devices grouped by Managed Network.
#### Version 1.76.0 - July 2025
* New: Copied all IRE identification rules for the Hardware [cmdb\_ci\_hardware] table to the Computer [cmdb\_ci\_computer] table. In addition, we added a new identification rule based on the
object\_id field to Computer CI.
* Updates:
+ The label (display name) for the Video Management Systems [cmdb\_ci\_vms\_appl] table was corrected (the incorrect label was Video Management System).
+ The Site column in the Video Management Systems [cmdb\_ci\_vms\_appl] table is deprecated because a relationship to the Site table exists.
#### Version 1.75.0 - June 2025
* New:
+ Tactical Equipment (cmdb\_ci\_tactical\_equipment)This class is for Defense and Law Enforcement and Security and Safety Equipment and Supplies as defined by UNSPSC segment code
46000000, covering products for defense, law enforcement, security, and personal safety.
+ Humanitarian Emergency Kit (cmdb\_ci\_humanitarian\_emergency\_kit)This class is for humanitarian logistics emergency kits as defined by UNSPSC code 57070100, including specialized kits
that support efficient and safe humanitarian relief operations.
+ Building Plumbing (cmdb\_ci\_building\_plumbing)This class is for plumbing equipment and components as defined by UNSPSC codes 40140000 and 30180000, including valves, fittings, pipes,
regulators, and fixtures for fluid and gas distribution.
+ Weapon (cmdb\_ci\_weapon)This class is for controlled armaments, including firearms, conventional weapons, and launchers as defined by UNSPSC codes 46101500, 46110000, and
46140000.
+ Tactical PPE (cmdb\_ci\_tactical\_ppe)This class is for personal safety and protection equipment as defined by UNSPSC code 46180000, including safety apparel, headgear, respiratory
gear, fall protection, etc. used by Defense and Law Enforcement teams.
+ Building Furniture (cmdb\_ci\_building\_furniture)This class is for furniture and furnishings as defined by UNSPSC code 56000000, including accommodation, commercial, and industrial
furniture.
+ Good (cmdb\_ci\_good)This class is for tangible configuration items (CIs) that are not hardware, software, services, or processes serving as the overall parent for all physical
goods.
+ Construction Equipment (cmdb\_ci\_construction\_equipment)This class is for heavy construction machinery and equipment as defined by UNSPSC code 22100000, including earth-moving
machines, paving equipment, and building construction tools.
+ Apparel (cmdb\_ci\_apparel)This class is for apparel and luggage and personal care items as defined by UNSPSC code 53000000, including clothing, footwear, luggage, handbags, and
personal care products.
+ Wearable Uniform (cmdb\_ci\_wearable\_uniform)This class is for uniforms as defined by UNSPSC code 53102700, including standardized apparel for military, police, medical, corporate, and
educational use.
+ Construction Tool (cmdb\_ci\_construction\_tool)This class is for building construction machinery and accessories as defined by UNSPSC code 22101900, including mixers, curing machines,
shoring equipment, and trench support tools.
+ Domestic Appliance (cmdb\_ci\_domestic\_appliance)This class is for domestic appliances as defined by UNSPSC code 52140000, including household devices like kitchen, laundry, and bath
appliances.
+ Construction (cmdb\_ci\_construction)This class is for construction machinery and accessories as defined by UNSPSC code 22000000, used in building, repair, and maintenance of
structures and roads.
+ Service Industry Equipment (cmdb\_ci\_service\_industry\_equipment)This class is for service industry machinery and equipment as defined by UNSPSC code 48000000, used in business service
environments like food service, banking, and gaming.
+ Cleaning Equipment (cmdb\_ci\_cleaning\_equipment)This class is for cleaning equipment and supplies as defined by UNSPSC code 47000000, including janitorial tools, industrial laundry
systems, and water treatment equipment.
+ Humanitarian Logistic Supply (cmdb\_ci\_humanitarian\_logistic\_supply)This class is for humanitarian logistics supplies as defined by UNSPSC code 57070000, including essential items and
kits that support logistics operations during emergencies.
+ Wearable Clothing (cmdb\_ci\_wearable\_clothing)This class is for wearable clothing as defined by UNSPSC code 53100000, covering garments like shirts, trousers, dresses, uniforms, and
related apparel.
+ Ammunition(cmdb\_ci\_ammunition)This class is for ammunition and explosive ordnance as defined by UNSPSC codes 46101600, 46111500, 46120000, and 46130000, including projectiles,
shells, missiles, grenades, mines, and bombs.
+ Humanitarian Item (cmdb\_ci\_humanitarian\_item)This class is for humanitarian relief items, kits or accessories as defined by UNSPSC code 57000000, including essential products for
shelter, health, sanitation, and personal protection during emergencies.
+ Forensic Supply (cmdb\_ci\_forensic\_supply)This class is for forensic equipment and supplies as defined by UNSPSC code 46151700, including investigative tools like fingerprint kits,
light sources, evidence cabinets, and imaging devices.
+ Humanitarian PPE (cmdb\_ci\_humanitarian\_ppe)This class is for personal protection equipment, power, and water supply as defined by UNSPSC code 57070105, covering essential safety and
resource items for humanitarian operations.
+ Testing Equipment (cmdb\_ci\_testing\_equipment)This class is for laboratory, measuring, and testing equipment as defined by UNSPSC code 41000000, including scientific instruments, test
tools, and lab supplies.
* Added: Added an archiving rule for the cmdb\_ci\_certificate table. Certificates that expired more than six months ago and are not in the 'Installed' state are archived.
#### Version 1.72.0 - April 2025
* Changed:
+ Migrated class model applications from the translation model to a new JSON model. This update significantly accelerates translation loading.
+ Added a missing class description for the cmdb\_ci\_sap\_sid CI class.
#### Version 1.71.0 - March 2025
* New:
+ cmdb\_ci\_boomi\_api\_gateway: An API gateway service provided by Boomi for hosting and managing APIs.
+ cmdb\_ci\_anypoint\_api\_gateway: An API gateway service provided by MuleSoft for hosting and managing APIs.
+ cmdb\_ci\_tyk\_api\_gateway: An API gateway service provided by Tyk for hosting and managing APIs.
+ cmdb\_ci\_api\_product\_bundle: In API gateways and developer portals, an API product bundle is a collection of one or more APIs for consumption by developers and applications. Some
platforms use the term for an API product alone.
+ cmdb\_ci\_api\_consumer\_subscription: To access one or more API product bundles, a developer can register for an API consumer subscription on a developer portal. The subscription
registers with one or more bundles and provides a key for access to the APIs in the bundles.
+ cmdb\_ci\_web\_acl: The WebACL class represents ACLs for CloudFront, API gateway REST APIs, application load balancers, AppSync GraphQL APIs, Cognito user pools, App Runner services,
AWS Verified Access, and the Azure Front Door application gateway.
#### Version 1.69.0 - February 2025
* New:
+ Updated OT form views and included a related list for alerts.
+ Added the following tables as a related entry for OT classes:
- Firmware Installation [cmdb\_firmware\_install]
- Key Value [cmdb\_key\_value]
- Software Instance [cmdb\_sam\_sw\_install]
+ For the OT Entity table, added the ire\_criterion attribute.
+ The new attribute is the criterion attribute for OT Entity related entry.
+ Added Product Instance Identifier as an identifier for the OT Identification Rule.
* Updated
:
+ Created new views for OT devices.
+ The views do not have relationships to the OT equipment model entity.
+ The views are used primarily for the OT visibility KPI dashboard.
#### Version 1.68.0 - January 2025
* New:
+ cmn\_media
- cmn\_media is a generic table that stores media that is uploaded against a record. Current options are video and image media types.
- One of the first uses is in the Telecommunications Network Inventory (TNI). The table enables the Network Planning Agent to upload images for a network site, mark them as
active/inactive, maintain the sequence and description of each image, and view the active images of the network site in the TNI workspace.
+ cmdb\_ci\_processing\_unit
- The Processing Unit is a base class for various types of processing units in a computing system. It encapsulates the core attributes and functionalities common to all
processing units, providing a foundation for more specialized subclasses such as GPU.
+ cmdb\_ci\_gpu
- The graphics processing unit (GPU) helps handle graphics-related work like graphics, videos, and AI ML workloads. The GPU can be installed in the computer or connected
externally. Typically characterized by number of cores and GPU memory.
+ cmdb\_ci\_function\_ai
- AI SaaS applications deployed on public cloud platforms that offer scalable, on-demand services for machine learning, data processing, and AI-driven tasks. This provides
flexible solutions without the need for on-premises infrastructure management.
+ cmdb\_ci\_appl\_ai\_application
- AI software applications that can run on various platforms such as Linux, Windows, Docker containers, or Kubernetes (K8) clusters. These platforms support diverse AI
workloads, including machine learning models, data analytics, and intelligent services or AI-enabled applications
* Updates:
+ Added PON choice to bandwidth table to support interface speeds that are discovered, for example, for an XGS-PON port or a GPON port.
+ Updated IRE rules for Interface Card, Slot, Subslot, and Network interface to support the TSOM discovery application.
#### Version 1.67.0 - December 2024
* New:
+ New class: Video Management System: (cmdb\_ci\_vms\_appl)A Video Management System (VMS) is a software-based platform designed to manage and control video surveillance cameras,
recording devices, and other security components. The class is commonly used in large-scale surveillance and security monitoring.
+ IBM MQ Manager: cmdb\_ci\_appl\_ibm\_wmqA software component that manages and owns queues and that provides messaging services to applications.
+ IBM MQ Queue: cmdb\_ci\_appl\_ibm\_wmq\_queueA queue is a container for messages. Business applications that are connected to the queue manager that hosts the queue can retrieve message
from the queue
+ IBM MQ Channel: cmdb\_ci\_appl\_ibm\_mq\_channelIn IBM MQ, a channel is a unidirectional communication link that allows two queue managers to connect over a network and transmit messages
between each other.
+ IBM MQ Queue Remote: cmdb\_ci\_appl\_mq\_queue\_remoteRemote queue definitions are definitions on the local queue manager of queues that belong to another queue manager. To send a message
to a queue on a remote queue manager, the sender queue manager must have a remote definition of the target queue.
+ IBM MQ Queue Local: cmdb\_ci\_appl\_mq\_queue\_localA local queue is a definition of both a queue and the set of messages that are associated with the queue. The queue manager that hosts
the queue receives messages in its local queues.
+ IBM MQ Queue Alias: cmdb\_ci\_appl\_mq\_queue\_aliasAn alias queue is an IBM MQ object that you can use to access another queue or a topic.
+ IBM MQ Queue Model: cmdb\_ci\_appl\_mq\_queue\_modelA model queue is a template for queues that you want the queue manager to create dynamically as required.
+ IBM CICS Region: cmdb\_ci\_appl\_ibm\_cics\_regionA CICS Region is a named collection of resources that are controlled by CICS as a unit.
+ IBM CICS Transaction: cmdb\_ci\_appl\_ibm\_cics\_transactionA CICS transaction consists of an item of processing that can be run by one or more application programs.
+ IBM CICS Program: cmdb\_ci\_appl\_ibm\_cics\_programIBM CICS Program is a family of mixed-language applications that provide transaction management and connectivity for applications on
IBM mainframe systems under z/OS and z/VSE.
+ IBM CICSplex: cmdb\_ci\_appl\_ibm\_cicsplexA CICSplex is any grouping of CICS systems that you want to manage and manipulate as if they were a single entity.
+ DB2 Stored Procedure: cmdb\_ci\_db\_db2\_stored\_procedureA DB2 stored procedure is a compiled program that can run SQL statements and is stored on a local or remote DB2 Universal
Database Server.
+ DB2 Sharing Group: cmdb\_ci\_db\_db2\_sharing\_groupA collection of one or more Db2 subsystems that share Db2 data.
+ IMS Subsystem: cmdb\_ci\_db\_ims\_subsystemA control program that can be either online or batch and runs in a z/OS address space. It is a part of IBM's Information Management System
(IMS). IMS systems help with the organization, storage, and retrieval of data.
+ IMS Database: cmdb\_ci\_db\_ims\_databaseAn IMS Database running within an IMS Subsystem (database instance).
+ IMS Area: cmdb\_ci\_db\_ims\_areaData sets, called areas, with each area containing the entire data structure.
+ IMS Plex: cmdb\_ci\_db\_ims\_plexAn IMSplex is made up of IMS and z/OS components that work together.
+ IMS Subsystem Region: cmdb\_ci\_appl\_ims\_regionThe IMS region provides the central point of control for an IMS subsystem. The IMS region provides the interface to z/OS for the
operation of the IMS subsystem.
+ IMS Transaction: cmdb\_ci\_appl\_ims\_transactionAn IBM IMS transaction is a message that is sent to an application program. When defining a transaction to IMS, several characteristics
can be identified, such as: transaction codes, output limits, scheduling rules, and exceptions to those rules.
#### Version 1.64.0 - November 2024
* New:
+ Added new CI Types:
- Data Service Instance (cmdb\_ci\_data\_service\_instance): A Data Service Instance is extended from Service Instance and represents a logicalinstance of a data service that
can persist structured and unstructured data, process data (pipeline) or retrieve data (data, search, query, etc).
- Network Service Instance (cmdb\_ci\_network\_service\_instance): Network Service Instance represents a specific deployed, provisioned and /orconfigured instance of a set of
network services that in turn are based on Network Functions.
- Connection Service Instance (cmdb\_ci\_connection\_service\_instance): Connection Service Instance is extended from Service Instance and represents alogical instance of a
network connection (logical or physical) that is intrinsic to theService Dependency map for end-to-end Service Delivery. Connection ServiceInstances are realized by
Network Functions (and their respective Network ServiceInstance). Connection Service Instance is different from Network Service Instancesas Connection Service Instance
represents a configured, provisioned or materializedinter-connect between two logical or physical end-points.
- Operational Process Instance (cmdb\_ci\_operational\_process\_service\_instance): Operational Process Service Instance. An Operational Process Service Instance isextended from
Service Instance and represents a logical instance of an operationalprocess that is based on series/sequence of interdependent (network) connectedand disconnected
devices and equipment that implement or realized the end-to-endoperational process. The Operational Process may be autonomic but typicallyinvolves operational,
front-line employees.
- Facility Service Instance (cmdb\_ci\_facility\_service\_instance): Facility Services Instance. A Facility Service Instance is extended from ServiceInstance and represents a
logical instance of a service that is associated with theoperations of a Facility (office building, residential building, manufacturing plant,operations control center,
parking garage, etc.)
+ Added Classes to Telecom Model
- cmdb\_ci\_filler\_component (Filler Component)
- Parent Class: cmdb\_ci\_hardware
- Description: Represents a cover for empty spots/slots in a rack or device. Often made of flat metallic or plastic materials, helps separate cold and hot air zones,
prevents \dust from entering the chassis, and ensures proper airflow through the chassis or rack.
+ cmdb\_ci\_heat\_baffle (Heat Baffle)
- Parent Class: cmdb\_ci\_filler\_component
- Description: The Heat Baffle CI class is used to represent hardware used to help direct rising hot air away from equipment.
+ cmdb\_ci\_service\_switching\_point (Service Switching Point (SSP))
- Parent Class: cmdb\_ci\_ni\_telco\_equipment
- Description: Switch in a telecommunications network that sends a query to a central database called a service control point (SCP) via the SS7 network to determine how a
TDMcall can be routed. SSPs can be part of a voice switch or a separate computer connected to it.
+ cmdb\_ci\_service\_control\_point (Service Control Point (SCP))
- Parent Class: cmdb\_ci\_ni\_telco\_equipment
- Description: The Service Control Point CI class represents service control points (SCPs) in the Signaling System 7 (SS7) network responsible for routing calls and
managing special features.
+ cmdb\_ci\_telco\_control\_component (Control Component)
- Parent Class: cmdb\_ci\_ni\_telco\_equipment
- Description: Component in a telco device that creates an interface between a telco device's main system motherboard and other hardware components. Some will be integrated
directly into the motherboard, while others may be added on as expansion devices.
+ Added:
+ Move the Redundancy relationship type from TNI app to CMDB CI Class model app update folder
+ Make the following CMDB CI relationship types available without the requirement to install Network Inventory Core plugin.
- Redundancy Provided by::Provides Redundancy for
- Is Primary::Is Secondary
- Terminated::Terminated by
+ Added Additional attributes on API Consumer table
+ API and API Component Enhancements
+ Added IRE rules for API class (cmdb\_ci\_api) and API Component class (cmdb\_ci\_api\_component) to associate the tags.
+ Added column in API Consumer Table (api\_consumer)
+ - Column Name: API Consumer Type (Choice List)
- Choices:
- Internal
- External
- Unknown (Default)
+ Added columns in API Class (cmdb\_ci\_api)
+ - Technical Specification Location (String)
- Stores the repository location of the API's technical specification.
- Design Specification Location (String)
- Stores the repository location for the API's design and documentation.
#### Version 1.63.0 - October 2024
* New: Added the [cmdb\_key\_value] table as a related table for the following tables:
+ Google Organization Folder [cmdb\_ci\_gcp\_folder]
+ IP Address [cmdb\_ci\_ip\_address]
+ Hardware Type [cmdb\_ci\_compute\_template]
+ Cloud Hardware Type [cmdb\_ci\_cloud\_hardware\_type]
+ Load Balancer Pool Member [cmdb\_ci\_lb\_pool\_member]
+ Load Balancer Service [cmdb\_ci\_lb\_service]
* For the MSFT SQL Instance [cmdb\_ci\_db\_mssql\_instance] table, added the following items:
* + 2008 R2 and 2014 version number
+ Engine edition types:
- Enterprise
- Standard
- Developer
- Express
- Web
#### Version 1.59.1 - September 2024
Fix: Allow users with the cmdb\_read role to view SDLC Component CIs The **itil** role is required to access SDLC Components. The APM **sn\_apm.apm\_user** role includes the
**cmdb\_read** role but not the **itil** role. As a result, users with the APM role could not search for and link **SDLC Components** in the APM relationship table at the Digital Interface level.
Previously, if an APM user lacks read access to SDLC Components, the related list for linking SDLC Components and interfaces is not displayed. In this release the **cmdb\_read** role is added to the access
control layers of the SDLC Component. As a result, APM users with read access to SDLC Components can link interfaces with SDLC Components.
#### Version 1.59.0 - August 2024
* Operational Technology notes
+ New:
- New class: 'OT System Service' [cmdb\_ci\_ot\_system\_service] extending the Calculated Application Service [cmdb\_ci\_service\_calculated] table.
- Description: OT is a category of technology and systems used to manage, control, and monitor physical processes, machinery, and industrial operations. Operational
Technology (OT) systems are specialized computing systems used in industrial and critical infrastructure settings to monitor, control, and automate physical processes.
The systems encompass a wide range of devices, including industrial control systems (ICS), supervisory control and data acquisition (SCADA) systems, programmable logic
controllers (PLCs), and other components tailored to specific industries such as manufacturing, energy, transportation, and utilities.
- OT systems are essential for ensuring the efficient and safe operation of industrial processes, enabling organizations to manage production lines, power grids, and so on.
OT systems facilitate real-time monitoring of equipment, data collection from sensors, control of machinery, and automation of tasks. OT systems enhancing productivity,
safety, and reliability in industrial operations. OT systems (logical groupings of devices) also supervise production processes. OT systems become the central element
of consideration for OT engineers.
- Examples:
* Distributed Control system (DCS)
* Building management system (BMS)
* Manufacturing execution system (MES)
+ Improvements:
- Added suggested relationships between the OT System Service class and the Equipment Model Entity, Hardware, Technical Service, and Business Service classes.
- You can now view an OT dependency map on the OT system service form both in the platform and in the Industrial workspace.
- You can now bulk-validate NIDS records from the list view.
- Improvements to sync IP addresses of OT CIs from the [cmdb\_ci\_ip\_address] table to the 'IP Address' field on the CI. You can therefore now use IP address to add devices
to an equipment model entity.
- You can now map ISA entities to OT System Services using a scheduled job.
- Added a related entry in the backup storage information [cmdb\_backup\_storage\_information] table for the 'Operational Technology (OT)' and 'OT control module'
identification rules.
- Created the Operational Technology (OT) view on the Industrial workspace. The OT view is available to users with the OT role (cmdb\_ot\_*). Created OT views for the forms of
* Request [sc\_request]
* Request Item [sc\_req\_item] list with columns that are used in the Industrial Workspace list.
* Related lists of Request Item [sc\_req\_item] and Catalog Task [sc\_task], including all fields required for OT use cases.
* The OT view displays CI forms with columns and related lists that reflect the OT context.
* The OT view includes backup storage information [cmdb\_backup\_storage\_information] as a related list for CI forms.
- Removed the Opened date column from OT Incident [sn\_ot\_incident] lists for the Operational Technology (OT) view in the Industrial workspace.
+ Fixed:
- Removed a duplicate "Read only fields" UI policy from the [cmdb\_ci\_nids] table.
- Added a fix script to modify the "sequence" of existing Purdue level choices to accommodate new choices for the 'Purdue level' field on the [cmdb\_ot\_entity] table.
* + Telecom Network Inventory notes
- Improvements
* Updates to labels for Model Relationship and Shelf Class
+ Updated the labeling of model relationships and shelf class to enhance clarity and consistency. The change ensures better understanding and usage
of the labels across the platform.
* Cleaned up inventory models
+ Streamlined the inventory models by removing obsolete TNI model category seed files from the CMDB application. The changes help to maintain an
up-to-date and efficient data model.
* Improved the data model for power attributes
+ Implemented changes to the data model to better support and manage power attributes. The improvements ensure more accurate and functional data
handling for power-related information.
* Deprecated obsolete fields
+ Deprecated the 'Topology' field from logical connection and physical connection entities. The change simplifies the data model structure by
removing fields that no longer serve a purpose.
- Fixed:
* Access control
+ Put all necessary ACLs in place for network topology nodes. The change strengthens the security and integrity of the system.
* Data integration and consistency
+ Ensured that all related entry IRE rules are correctly applied to connection elements and physical connection elements tables. The change ensures
proper data relationships, consistency, and integration.
* Organizational improvements for sys\_choice definitions
+ Moved 'sys\_choice' definitions from the update folder to the dictionary folder. The correction improves overall system organization and
maintainability.
* Format of domain values
+ Added scripts to ensure that domain values are consistently and accurately converted from string format to domain\_id. The action addresses prior
inconsistencies and improves the reliability of domain-related data.
* Removed deprecated fields from UI
+ Removed deprecated fields (such as 'Topology') from forms where they were previously still visible. The update ensures that the UI accurately
reflects the current data model.
#### Version 2.12.2 - July 2024
Fixed: Updating Auth API from '/uapi/auth/tokens' to '/api/v1/auth/token' for JAMF Pro 10.35 or higher.
#### Version 1.57.0 - June 2024
* Added:
+ The newly introduced Dental Equipment model category supports dental practices and dental care delivery. The new Dental Equipment CI class is an extension of the existing Medical
Device class. The class is mapped to the Medical Device Model class and the Medical Asset class. The new class provides a specialized framework for managing dental assets as
outlined by the UNSPSC family code 42150000.
+ The newly introduced Operational Equipment model category supports the management of operational tools, machinery, and devices. It provides a structured framework for tracking and
maintaining critical operational assets to ensure optimal performance and reliability. The new Operational Equipment CI class is an extension of the Hardware category. The new
class is mapped to the Operational Equipment model category.
+ The newly introduced DNS model supports the management of data associated with a domain name. This allows you to trace the ownership and tenure of a domain details from tools like
who is and DNS lookup tools. The model also supports various DNS resource records for A, AAAA, CNAME, and Alias records.
+ CMDB Model updates for API and API component:
- New attribute on Azure API Management class
- New attributes on API class
- Updated IRE rule on API class
- New attributes on API Component class
- Updated IRE rule API Component class
* + Wireless Sector [cmdb\_ci\_wireless\_sector] - A unit of cellular coverage area.
- Radio Band - A specific frequency range used for wireless communication. These bands are designated by regulatory bodies and are assigned to various wireless technologies
such as cellular networks, Wi-Fi, and satellite communication.
- E-Utran Cell Global Identifier (ECGI) - Used to identify cells globally. The ECGI is constructed from the MCC (Mobile Country Code), MNC (Mobile Network Code), and the
ECI (E-UTRAN Cell Identifier).
- Transmission Technology - The type of technology used for transmission on an antenna sector.
- Antenna Face - Sector Antenna Face
- Carrier Number - Sector Carrier Number
* Antenna Structure [cmdb\_ci\_antenna\_structure] - Physical structure that supports the antennas in a radio network. Raises them to a suitable height for optimal signal coverage and minimizing
interference with nearby structures.
+ Structure Height - Height of the physical structure, such as a tower or mast, that supports the antenna at a cell site.
+ Dimension Units The units of the structure dimension values.
+ Ground Elevation - Height of the antenna structure location above or below sea level.
+ Overall Height - Height of the antenna structure plus any other foundations, rooftops, etc. It may be mounted upon from the ground elevation.
+ Alarm Responsibility - The entity responsible for responding to an alarm on an antenna structure.
+ Structure Sub-Type - The secondary type of the structure.
+ Material Type - The material type used to build the structure.
+ Lighting Type - The lighting type used to build the structure.
+ FAA Callout Required - Structure FAA callout is required.
* + Battery Distribution Fuse Panel [cmdb\_ci\_battery\_distribution\_fuse\_panel] - A battery distribution fuse panel distributes power within an equipment holder (rack/cabinet) and connects
to a Battery Distribution Bay.
* + Radio Network Controller (RNC) [cmdb\_ci\_radio\_network\_controller] - The RNC is a functional element of the UMTS RNS (Radio Network System) which controls several NodeBs.
Responsibilities of the RNC include radio resource management and control, air interface security, mobility procedures, and system synchronization.
* + Transmission Control Unit (TCU) [cmdb\_ci\_transmission\_control\_unit] - In a 2G radio network the transmission control unit (TCU) encodes and decodes speech and handles data rate
adaptation. Because the air interface requires that all speech be digitized at certain rates, the transmission rate is 13 kbits/s. Since the accepted rate is usually 64 kbits/s
within the network the signal must be translated. This translation is performed by the TCU.
* + Voice Switch [cmdb\_ci\_voice\_switch] - Represents a large-scale computer system that is used to switch Time Division Multiplexer (TDM)-based, circuit-switched telephone calls. An
example of a voice switch is a Class-5 telephone switch in the public switched telephone network (PSTN) that directly serves subscribers and manages subscriber calling features.
Class-5 services include basic dial-tone, calling features, and additional digital and data services to subscribers connected to a local loop.
* + Fixed CMDB Correctness Dashboard for cmdb\_ci\_printer CIs and their corresponding certificates.
+ Added missing class descriptions for certain mainframe, medical device, and TNI classes.
#### Version 1.56.0 - May 2024
* New:
+ Disabled the Newbutton on the All OT devices [cmdb\_ot\_entity] list view to prevent users from manually creating new OT devices.
+ Added the IP Address related list to the Hardware and its child CI form in the Operational Technology (OT) view.
+ Introduced the Quality Inspection Control System[cmdb\_ci\_ot\_qics] class. This is a child class of the OT Control System[cmdb\_ci\_ot\_control] class.
- Description:This class represents control systems that assistin quality and inspection functions.
- Difference/Usage:OT control systems monitor and control industrial processes and equipment for operational efficiency and safety. In contrast,quality inspection control
systems manage inspection activities and help to ensure product quality. It is important to differentiate the two control systems because their purposes and the
attributes they manage and hold are different. In addition, different sets of people manage and maintain the two different kinds of devices.
- To support testing the quality of products at different stages of the manufacturing process, added a system property that enables the activity stream for the Quality
Inspection Control System [cmdb\_ci\_ot\_qics] class.
* Fixed:
+ Relabelled OT Asset to OT Device in the module menu, UI action, related links, and the view name. This name change helps avoid confusion with Asset Management terminology.
+ Added ACLswith areport\_view type forthe[cmdb\_ci\_nids], [cmdb\_ot\_entity],and[cmdb\_ot\_entity\_type] tablesas well as the[isa\_entity\_site] field onthe[cmdb\_ot\_entity] table.
+ See the "Other Requirements" section for additional release note content.
#### Version 1.55.0 - March 2024
* Added new Non-CMDB table: Radio Band [cmn\_radio\_band] - Set of normalized radio frequency bands. Populated from standards such as the International Telecommunication Union (ITU) and/or Federal
Communications Commission (FCC).
* Added new CMDB CI tables: Detailed descriptions of the new tables appear in the "Other Requirements" section.
+ Wireless Sector [cmdb\_ci\_wireless\_sector]
+ Antenna Structure [cmdb\_ci\_antenna\_structure]
+ Battery Distribution Fuse Panel [cmdb\_ci\_battery\_distribution\_fuse\_panel]
+ Radio Network Controller (RNC) [cmdb\_ci\_radio\_network\_controller]
+ Transmission Control Unit (TCU) [cmdb\_ci\_transmission\_control\_unit]
+ Voice Switch [cmdb\_ci\_voice\_switch]
* Added newtablesto support OpenStack hosted in a private cloud. Tested with the Red Hat OpenStack Platform.
+ OpenStack Object [cmdb\_ci\_openstack\_object]
+ OpenStack Hypervisor View [cmdb\_ci\_openstack\_hypervisor\_view]
* The following attributes are discovered:
+ Name: Concatenated value of hypervisor\_type and hypervisor\_hostname. For example, QEMU@host.acmecorp.com
+ IP Address: The value of host\_ip
+ Hypervisor technology: The value of hypervisor\_type
+ Object ID: The value of id
+ State: The value of state
+ Version: The value of hypervisor\_version
* Added TNI Attribute related IRE Rule in the following CI Classes.
+ cloud\_service\_account
+ cmp\_price\_base and
+ ci\_hyper\_v\_cluster
* Location of xml files: The corresponding IRE rule is included in the CMDB Class Model application's TNI Core IF folder.
* Added missing read access control for cmdb\_read role on the following class: Network Topology Root Node [cmdb\_network\_topology\_root\_node]
* Added column to Network Gear [cmdb\_ci\_netgear]: Is Virtual
* Added column to Monitoring Unit Shelf [cmdb\_ci\_monitoring\_unit] and Remote Radio Unit [cmdb\_ci\_remote\_radio\_unit]: Radio Type
* Added columns to Baseband Unit [cmdb\_ci\_baseband\_unit]:
+ Unit Coverage Type
+ Radio Frequency Type
+ Radio Frequency Modulation Identifier Code (FM ID)
+ Radio Type
+ Unit Architecture
* Added columns to Call Server [cmdb\_ci\_call\_server], Mobile Switching Center [cmdb\_ci\_mobile\_switching\_center], Media Gateway [cmdb\_ci\_media\_gateway], Voicemail Equipment
[cmdb\_ci\_voicemail\_equipment], Private Branch Exchange [cmdb\_ci\_private\_branch\_exchange], Echo Cancellation System [cmdb\_ci\_echo\_cancellation\_system], Voice Activity Detection Equipment
[cmdb\_ci\_voice\_activity\_detection\_equipment], and Voice Gateway [cmdb\_ci\_voice\_gateway]:
+ Link Set Name
+ Node Category
+ Phone Number
+ Mobile Switching Center (MSC) Category
* Fixed: The following bugs are fixed in this release:
+ Added missing TNI-related IRE rules to the cmdb\_ci\_cloud\_service\_account and cmdb\_ci\_hyper\_v\_cluster classes. They were missed in the last December release.
+ Updated UI alignment for Site, Equipment, Card, Interface, and Connection forms, and added class descriptions for Cable, Strands, and other TNI classes. Also added missing ACLs for
cmdb\_network\_topology\_root\_node.
+ Realigned the UI for cmdb\_ci\_ni\_interface CI classes. This removes extra white spaces from the UI by realigning the widgets.
+ Fixed the 'Configuration Item' label on the Configuration Item (cmdb\_ci) table. The label had been incorrectly translated with the local word for 'Asset'.
#### Version 1.54.0 - February 2024
* New:
+ Added a new hosting rule to Kubernetes Component [cmdb\_ci\_kubernetes\_component] that enables you to use the CMDB to model Kubernetes resources that don't have a class of their
own.
+ Added arelated entity IRE rule to the tables in the non-CMDB TNI CI Attributes [tni\_entity] table used by the Network Inventory application when the application is installed.
+ New CMDB CI tables:
- Database Catalog [cmdb\_ci\_db\_catalog]
- SAP Hana Catalog [cmdb\_ci\_db\_hana\_catalog]
- Connection Medium [cmdb\_ci\_connection\_medium]
- Strand [cmdb\_ci\_strand]
- Cable [cmdb\_ci\_cable]
- Optical Fiber Strand [cmdb\_ci\_optical\_fiber\_strand]
- Optical Fiber Cable [cmdb\_ci\_optical\_fiber\_cable]
+ CI class details on Call Content Delivery Unit [cmdb\_ci\_call\_content\_delivery\_unit] table.
+ Related lists on the Network Topology [cmdb\_ci\_network\_topology] table.
+ Added these columns to the Unique Certificate [cmdb\_ci\_certificate] table:
- Request Type
- Revocation Reason
- Requester Name
- Template Enrollment Flags
- Request Submission Date
- Request Revocation Date
- Request Resolution Date
- Effective Revocation Date
* Fixed: Invalid related entity IRE rule in the non-CMDB TNI CI Attributes [tni\_entity] table in the Network Topology [cmdb\_ci\_network\_topology] table when the Network Inventory application is not
installed.
* Deprecated: These columns on the Physical Connection [cmdb\_ci\_ni\_physical\_link] table:
+ Cable type
+ Cable number
+ Strand count
+ Cable length
+ Color code
+ Sparelength A
+ Sparelength Z
+ KML route
#### Version 1.53.1 - January 2024
* Fixed:
+ Long Vancouver upgrade times caused by unnecessary indexes in Unmatched API Endpoint [cmdb\_ci\_unmatched\_api\_endpoint] and API [cmdb\_ci\_api].
+ CMDB CI field not getting populated in Cloud Cost Management due to reconciliation of Kubernetes cluster records with the same name. This fix adds a new IRE rule to the Kubernetes
cluster that checks both the name and cluster resouce ID.
#### Version 1.53.0 - December 2023
* New:
+ Classes:
- Connection Medium [cmdb\_ci\_connection\_medium]
- Strand [cmdb\_ci\_strand]
- Cable [cmdb\_ci\_cable]
- Optical Fiber Strand [cmdb\_ci\_optical\_fiber\_strand]
- Optical Fiber Cable [cmdb\_ci\_optical\_fiber\_cable]
+ Classes that are not receiving new attributes:
- AWS API Gateway [cmdb\_ci\_aws\_api\_gateway]
- Azure API Management[cmdb\_ci\_azure\_api\_mgmt]
- Apigee API Gateway[cmdb\_ci\_apigee\_api\_gateway]
- IBM API Connect[cmdb\_ci\_ibm\_api\_connect]
+ Non-CMDB tables:
- Cable Model [sn\_ent\_cable\_model]
- Strand Model [sn\_ent\_strand\_model]
+ Related Items added to these default class forms:
- API (cmdb\_ci\_api)
- Managed API (cmdb\_ci\_managed\_api)
- API Gateway (cmdb\_ci\_api\_gateway)
- Kong Gateway (cmdb\_ci\_kong\_gateway)
- API Component (cmdb\_ci\_api\_component)
- API Frontend (cmdb\_ci\_api\_frontend)
- API Backend (cmdb\_ci\_api\_backend)
- Kong Load Balancer (cmdb\_ci\_kong\_lb)
- Kong Target (cmdb\_ci\_kong\_target)
- Unmatched API Endpoint (cmdb\_ci\_unmatched\_api\_endpoint)
+ Related lists added to classes:
- API Deployments to API [cmdb\_ci\_api].
- API Headers to API Component [cmdb\_ci\_api\_component].
+ IRE Rules:
- Logical Composite IRE rule to Logical Composite [cmdb\_ci\_logical\_composite].
- Network Circuit IRE rule to Network Circuit [cmdb\_ci\_network\_circuit].
- Strand rule IRE rule to Strand [cmdb\_ci\_strand].
- Sys\_auto\_flush table cleaner to the API Endpoint Discovered table to remove data that's 30 days older than the last updated date.
* Changed:
+ Access Control Lists (ACLs) for these classes now include the cmdb\_read role, enabling users with the cmdb\_read role to read the classes:
- Network Site [cmdb\_ci\_ni\_site]
- Equipment holder [cmdb\_ci\_equipment\_holder]
- Logical connection [cmdb\_ci\_ni\_logical\_path]
- Physical connection [cmdb\_ci\_ni\_physical\_link]
- Network Interface [cmdb\_ci\_ni\_interface]
- Card [cmdb\_ci\_interface\_card]
- Telco equipment [cmdb\_ci\_ni\_telco\_equipment]
* Fixed:
+ The username attribute in the API Consumer [api\_consumer] non-CMDB table now correctly displays on the api\_policy tables when you upgrade to v1.53 from v1.48 or earlier of the CMDB
CI Class Models store application.
+ The sn\_ni\_core.inventory\_agent role no longer maps to CMDB ACLs when the role doesn't exist. The sn\_ni\_core.inventory\_agent role should now only be mapped to CMDB ACLs when the TNI
store app is also installed.
+ The Network Topologies IRE rule on the Network Topology [cmdb\_ci\_network\_topology] class no longer shows with errors when you only install the CMDB CI Class Models app without the
TNI store app. The rule now only appears when TNI is also installed on your ServiceNow application.
#### Version 1.52.0 - November 2023
* New:
+ Classes:
- Cloud Account Group [cmdb\_ci\_cloud\_account\_group]
- AWS Organizational Unit [cmdb\_ci\_aws\_org\_unit]
- Topology [cmdb\_ci\_topology]
- Network Topology [cmdb\_ci\_network\_topology]
+ Non-CMDB tables:
- Network Topology Root Node [cmdb\_network\_topology\_root\_node]
+ Attributes in these classes:
- Cloud Organization [cmdb\_ci\_cloud\_org]
* Root Id
* Main Email
- Cloud Service Account [cmdb\_ci\_cloud\_service\_account]
* Account Email
+ Suggested relationship rules:
- Network topology Connects :: Connected by Site [cmdb\_ci\_site]
- Network topology Contains :: Container by Hardware [cmdb\_ci\_hardware]
- Network topology Members :: Member of Physical Connections [cmdb\_ci\_ni\_physical\_link]
- Network topology Members :: Member of Logical Path [cmdb\_ci\_ni\_logical\_path]
- Network topology Members :: Member of other Network Topology [cmdb\_ci\_network\_topology]
+ Network IRE rule added to Network Topology [cmdb\_ci\_network\_topology].
* Changed:
+ IBM Informix Dynamic Servers now use config\_file and Version for identification, instead of installation directory and Version.
+ The default related list for Telco Equipment [cmdb\_ci\_ni\_telco\_equipment] now shows these tables:
- Physical Connections
- Logical Connections
- Change Request
- Change Tasks
- Teams
- Number Elements
- IP Address
* Fixed:
+ Duplicate CI Class Manager Display Names and table Labels for SAP System [cmdb\_ci\_sap\_sid] and SAP System [cmdb\_ci\_appl\_system]. The Display Name and the table Label for SAP System
[cmdb\_ci\_sap\_sid] is now SAP SID [cmdb\_ci\_sap\_sid].
#### Version 1.48.0 - August 2023
New:
* Added firmware column to appropriate OT list views.
* Added an additional choice list on the OT control module called ""Input/Output"".
* OT Editor with ISA viewer can now assign OT assets to sites
* Added OT asset Display name in the OT asset details section.
* Added ""external system URL"" related list to ""Operational Technology (OT)"" view for Core IT classes
* Enabled cross-scope deletions on cmdb\_ot\_entity table
* Added additional CMDB classes for equipment (FARB0000506)
Changed:
* Removed IP Address form field for IT classes in OT View and list views on the platform and workspace
* Relabeled cmdb\_key\_value\_v2 table as ""External system meta data"".
* Removed the NEW button on the All OT Assets by IP address list view.
#### Version 1.47.0 - June 2023
* New:
+ PCF BOSH Data Model
+ IBM WebSEAL REST API Data Model
+ Add a Related List for Change Requests on OT Assets
#### Version 1.45.0 - March 2023
* New:
+ Cloud Foundry discovery - Droplets are added to the discovery.
+ Support for commercial software class definitions.
* Fixed: The UI Page, ACL for NIDS delete confirmation, is added.
#### Version 1.43.0 - February 2023
* New:
+ The table [cmdb\_container\_environment\_variables] extends [cmdb\_key\_value].
+ A new dependent relationship between [cmdb\_ci\_docker\_container] and [cmdb\_ci\_appl] was created.
+ A new field [v\_cpu] was added to the [cmdb\_ci\_oslv\_container] table.
+ A new command "os, os\_family, os\_version, architecture field" was added to [cmdb\_ci\_oslv\_image].
+ The table [cmdb\_ci\_snat\_ip\_pool] was modified to support the A10 SNAT pattern content.
#### Version 1.42.0 - December 2022
* Fixed:
+ The docker container identifier is modified to independent.
+ The OT Form View of the Protocol Converter CI is updated.
* Changed: A Hosting rule between the docker container and the Application CI is added.
#### Version 1.41.0 - November 2022
* New
+ a relationship of storage device dependent on hardware was added.
+ Model Rack number for Control modules.
* Fixed: Search was showing irrelevant results on All OT assets by IP address list view
#### Version 1.40.0 - October 2022
* New: Added AWS Kinesis class model
* Changed: Update the parent for cmdb\_ci\_base\_rpa\_process table from cmdb\_ci\_business\_process to cmdb\_ci\_automation
* Fixed:
+ nids\_admin is unable to save NIDS record when the record is validated
+ User with no roles defined has access to the Couchbase Cluster application modules
#### Version 1.39.0 - September 2022
* New:
+ Added the relationship from cmdb\_ci\_cloud\_lb\_ipaddress to cmdb\_key\_value.
+ Added the relationship from cmdb\_ci\_kubernetes\_cluster to cmdb\_key\_value.
* Fixed:
+ Save UI Action on cmdb\_ci\_nids table has improper configuration - sys\_overrides field is not supposed to be used since it's designed for the Domain Separation context.
+ The Class column is missing in OT asset list views on the platform.
+ None should be added to the Switch position choice list.
+ [Security Bug] ACL bypass with 'NIDSRecordAjax' Script Include | CMDB CI Class Models
#### Version 1.38.0 - August 2022
What's New: Automation Center base table - Automation CI (cmdb\_ci\_automation) with Operational as Life Cycle Stage and Published as Life Cycle Stage Status in Life Cycle Control table.
#### Version 1.37.0 - July 2022
* New:
+ Add Operational as Life Cycle Stage and Published as Life Cycle Stage Status in Life Cycle Control table
+ Amazon Redshift class definition
+ Cohesity New Class Definitions
+ Creating Automation CI Table - cmdb\_ci\_automation
* Fixed: Security bug
#### Version 1.36.0 - May 2022
* New: New tables added for storing Intel vPro information discovered through ACC-V.
* Changed: CMDB Class Model App changes for TNI app May Store release.
#### Version 1.35.0 - March 2022
* New:
+ Add RPA base tables - Base Bot Process (cmdb\_ci\_base\_rpa\_process) and Base Robot (cmdb\_ci\_base\_rpa\_robot)
+ Related Entry to populate key-value pairs for Docker image labels/tags
+ Azure Services Class Definitions and Dependencies
* Fixed: MPM Domain separation: While creating an OT Asset manually, the domain value on the CI is different than on the OT Entity
#### Version 1.34.0 - February 2022
* New: CMDB Class models for BladeSystem Enclosure/Chassis
* Changed: Minor class model updates to update OT asset management
#### Version 1.33.0 - December 2021
* New:
+ Added the CMDB SDLC Component (cmdb\_ci\_sdlc\_component) table
+ Ensured that the IP address is on the OT class CI after importing via SGC Excel or via a third-party
#### Version 1.32.0 - November 2021
* New: Data Model for the OT industry
* Fixed:
+ The Assigned To field was moved from “form” to the “NIDS Metadata form” section.
+ Changed the SGC related script to include protection policy as “None” to allow edits.
+ MSFT SGC: An error is thrown during the ETL integration when the Purdue level value is undefined.
#### Version 1.31.0 - October 2021
New: Data Model for Cloudian Storage System
#### Version 1.30.0 - September 2021
* New:
+ Class Model support for Citrix XenServer and NetApp Storage
+ New Class Model for OT: Network IDS Appliance
+ RBAC Policy: cmdb\_ot\_admin to see all OT assets
* Changed:
+ Updated Dependent relationships for cmdb\_ci\_vcenter\_datastore and cmdb\_ci\_esx\_resource\_pool to cmdb\_ci\_logical\_datastore
+ Activity Stream for OT Class models
#### Version 1.29.0 - August 2021
* New: Oracle Cluster model
* Fixed: Infinibox - Storage enclosures and corresponding disks are not discovered
#### Version 1.28.0 - July 2021
* New: OT Model Extensions Mongo DB
* Changed: SAP model attributes
* Fixed:
+ CI and OT type should not be changed once it is created
+ OT Workspace : ISA site field is missing on OT entity form
+ Revise ISA Equipment Model script includes to use object-oriented coding pattern.
#### Version 1.26.0 - June 2021
* New:
+ Rubrik suport for VMWare.
+ Implementation of SAP CMDB model approved by CMDB Model Council.
+ OT:
- Added "Unclassified OT" to Workspace Lists.
- Cool icon for Industrial 3D Printer.
- Created reference from cmdb\_ci to cmdb\_ot\_entity.
- Created Related Entry records between cmdb\_ci\_ot\_control\_module and cmdb\_ot\_entity.
- Made the "ot\_asset" field on the "cmdb\_ot\_entity" table mandatory using the UI policy instead of making it mandatory in the Dictionary Entry.
- For MFG, enabled audits on OT Entity Table. OT entity type for Industrial 3D printer class.
- Removed "New" button in the Agent Workspace and OT Foundation Workspace on OT Asset Lists.
* Fixed:
+ Rubrik Discovery patterns that were creating duplicates among the CMDB for the following CI types: Server, Hyper V VM, VMware instances, Oracle DB, MSSQL instances and MSSQL
DBs.
+ OT: CMDB202106: OT admin and OT editor roles did not have access to the relationship formatter. CMDB202106: IP address field was editable from the OT assets list view.
#### Version 1.25.0 - May 2021
* New: OT - added navigation menu and Tags relations
#### Version 1.24.0 - April 2021
* New:
* Added BYOL DB Classes.
* Operation Technology (OT):
+ Related Entry records between cmdb\_ci\_hardware, cmdb\_ci\_ot, and cmdb\_ot\_entity.
+ IP Address Table for IPs.
* Fixed:
+ Operation Technology (OT):
- Hardware version field was missing on the OT CI form.
- It was not possible to map a CI to the cmdb\_ot\_entity class using the IntegrationHub ETL if the payload did not have a purdue\_level attribute.
#### Version 1.23.0 - March 2021
* New:
+ Added Operational Technology (OT) classes
+ Added NetApp SolidFire classes
#### Version 1.21.0 - February 2021
* New:
+ Class model support for the following:
- Rubrik Backup discovery
- ZooKeeper Cluster discovery
- Kafka Cluster discovery
* Fixed:
+ Resolved Overlapping IPs issue:
- Key parts of the CMDB model, where the IP address is used directly for identification, were extended to include a Network Partition Identifier. This identifier includes a
string value that identifies the unique Network Partition for the IP address. By extending the model and associated Identification and Reconciliation Engine (IRE)
rules, overlapping IP addresses existing in different network partitions can be identified and maintained as separate CIs. Ensure you are running Orlando Patch 10 (or
later) or Paris Patch 6 (or later) to include this fix.
#### Version 1.20.0 - January 2021
Fixed: Removal of a fix script used to insert description records from the Class Models app and instead insert them using XML files, as per other records.
#### Version 1.18.0 - December 2020
Fixed: Removal of a fix script used to insert description records from the Class Models app and instead insert them using XML files, as per other records.
#### Version 1.17.0 - November 2020
New: As part of CSDM conformance, a number of suggested relationships were added to various CIs.
#### Version 1.16.0 - October 2020
* New: CMDB Class model support for BigID integration
* Fixed:
+ CSDM: added suggested relationships missing from 26 CIs released in the store
+ GCP Org: Class model bug fixes to support Google folders and projects
#### Version 1.15.0 - September 2020
* New:
+ Class model support for Google Cloud Platform (GCP) Organization and Cassandra (support for top-down discovery by Service Mapping)
+ Class model updates to the handheld computing class model
#### Version 1.14.0 - August 2020
In August 2020 release, the following new classes are added to support discovery and provisionining:
* Telo industry model
* Cassandra DB model
* Extention of A10 LB discovery to support A10 partitions
#### Version 1.12.0 - June 2020
* New:
+ Extends the Cisco Firewall class model.
+ Adds the class model for Kubernetes YAML and Istio.
#### Version 1.11.0 - May 2020
* New: The firewall class model was added to support the following firewall devices:
+ Palo Alto Panorama
+ Fortinet
+ Juniper
+ Cisco
#### Version 1.10.0 - April 2020
New: A new class added to support discovery of Firewall devices, Cisco Wireless Access Point and VMWare NSX LB
#### Version 1.8.0 - February 2020
New: The OpenStack and Avi LB classes were added
#### Version 1.6.0 - December 2019
* New classes were added to support IoT:
+ Aircraft
+ Converged Infrastructure
+ Display Device
+ Drone
+ Game Console
+ Human Machine Interface
+ Imaging Device
+ IoT Device
+ IoT Gateway
+ IP Camera
+ Manufacturing Device
+ Medical Diagnostic Device
+ Medical Measuring Device
+ Medical Support Device
+ Medical Therapeutic Device
+ Media Player
+ Medical Device
+ Display Monitor Control
+ Multimedia Device
+ Payment Device
+ Process Logic Controller
+ Point of Sale Device
+ Single Board Computing
+ Security Device
+ Ship
+ Smart Television
+ Train
+ Transport Type
+ Vehicle
+ Wearable Technology
* New classes were added to support AVI Networks technology:
+ AVI Controller
+ AVI Controller Cluster
+ AVI Service Engine
* Classes were added or removed for Red Hat Virtualization:
+ RHV LDC (added)
+ RHV Datacenter (removed)
#### Version 1.5.0 - November 2019
* The following new classes are added to support Red Hat Virtualization (RHV):
+ RHV Cluster
+ RHV Server
+ RHV Datacenter
+ RHV Manager
+ RHV Virtual Machine Instance
+ RHV Object
* The following Nutanix class is added:
+ Nutanix Prism Central
#### Version 1.4.0 - October 2019
* New:
+ A description for the Unique Certificate [cmdb\_ci\_certificate] table was added.
* Changed:
+ It is no longer possible to add or delete records from the Unique Certificate [cmdb\_ci\_certificate] table.
+ It is no longer possible to add or delete attachments from the certificate file attribute in the Unique Certificate [cmdb\_ci\_certificate] table.
+ The assigned\_to attribute now depends on the assignment\_group attribute so that users in the assigned\_to attribute are filtered based on the specified assignment\_group.
#### Version 1.3.0 - September 2019
New classes:
* Unique Certificate (extends from the existing cmdb\_ci table)
* Certificate Domain
New columns to the existing IBM Frame and IBM HMC Processor pool tables:
* IBM Frame
+ Current available processor units
+ Configurable processor units
+ Configurable memory units
+ Installed processor units
+ Current avaialble memory units
+ Installed memory units
* IBM HMC Processor
+ LPAR IDs
+ LPAR names
+ Frame name
#### Version 1.2.0 - August 2019
* New: 5 new classes - IBM HMC Server, IBM Frame, IBM LPAR Instance, LPAR Resource, IBM HMC Processor Pool Modification. These classes extend from existing cmdb\_ci tables that support IBM Cloud
Platform.
* Changed: Minor column label update in the Nutanix Controller VM class. The column label Memory was updated to Memory (MB).
#### Version 1.1.5 - July 2019
New: One additional metadata hosting rule that defines a dependency between Nutanix storage pool and VMware Vcenter Object.
#### Version 1.1.4 - June 2019
New: Nutanix Cloud platform class model
* Nutanix Cluster
* Nutanix Controller VM
* Nutanix Storage Pool
* Nutanix Storage Container
* Nutanix Host
* Nutanix Virtual Machine
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-content-service.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-content-service.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-content-service.html | ITOM Content Service release notes | Version history for the ITOM Content Service application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-content-service.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-content-service.html"><body id="store-rn-itom-content-service"><main role="main"><article role="article" class="dita" id="store-rn-itom-content-service" aria-labelledby="title_store-rn-itom-content-service">
<h1 class="title topictitle1" id="title_store-rn-itom-content-service"><span class="ph">ITOM Content Service</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ITOM Content Service</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-content-service__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d230398e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.5.1 - May 2025</dt>
<dd class="dd" id="store-rn-itom-content-service__latest-store-rn-itom-content-service">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-content-service__ul_y1f_pqb_cfc">
<li class="li">Added a dependency for File-Based Discovery (FBD) to fix the error "Rule entry under cmdb_ci_hardware identifier using non-existent tables is ignored during identification" when FBD wasn't installed (PRB1827349).</li>
<li class="li">On the Process Classifications form, the "Sync candidates" and the "Sync From CDS" buttons are now displayed only in the Global scope to fix the issue that records get the scope of the current scope during syncing
(PRB1808614).</li>
<li class="li">Added a delete mechanism for incorrect SNMP OID tagging to clean up unnecessary SNMP OIDs in the customer environment (PRB1804969).</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.4.2 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">ITOM Content Service using file-based Discovery populates the File Information [cmdb_file_information] table.</li>
<li class="li">ITOM Content Service records synced from the Continuance Delivery System (CDS) display smart_content as the value in the Updated by field.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">CDS better manages downloads across instances.</li>
<li class="li">Sync works even if a product contains special characters.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.1 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: UT framework</li>
<li class="li">Fixed: SAM Integration improvements</li>
<li class="li">Removed: Smart Content Dashboard deprecation (See the Content 360 documentation)</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.10 - July 2024</dt>
<dd class="dd">Compatibility for the new ITOM Content Service Plugin.</dd>
<dt class="dt dlterm">Version 1.2.8 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">An application and a Service Mapping visualization map are constructed to gain insights into its constituent components and their interactions</li>
<li class="li">For file-based discovery, the product and publisher information from the classifier is included in the unidentified file information</li>
<li class="li">A predefined list of set-up categories is added to the opt-in activation, to streamline the process <ul class="ul">
<li class="li">Basic - activate several categories</li>
<li class="li">Advanced - activate more categories</li>
<li class="li">Expert - give the user the option to choose what to activate</li>
</ul>
</li>
<li class="li">A Dynamic Content table is added.</li>
</ul>
</li>
<li class="li">Fixed: The integration of Smart Content with Software Asset Management- the issue of duplicate "FileDetails" records in Trigger Probes is resolved byclassifier fixes.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.4 - February 2024</dt>
<dd class="dd">ITOM Content Service Opt-in to share the processes fingerprints and SNMP System OIDs data to the Continuance Delivery System (CDS) infrastructure. Shared anonymous datasets from all
discovery customers will be used by AI Librarians to create application fingerprints (process classifiers) and the curated SNMP OIDs, and application fingerprint data will be delivered back to the customer instances. Content
Service deliver new process classifiers / SNMP OIDs every week.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-content-service.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-content-service.html\"><body id=\"store-rn-itom-content-service\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-content-service\" aria-labelledby=\"title_store-rn-itom-content-service\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-content-service\"><span class=\"ph\">ITOM Content Service</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITOM Content Service</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-content-service__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d230398e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.5.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-content-service__latest-store-rn-itom-content-service\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-content-service__ul_y1f_pqb_cfc\">\n <li class=\"li\">Added a dependency for File-Based Discovery (FBD) to fix the error "Rule entry under cmdb_ci_hardware identifier using non-existent tables is ignored during identification" when FBD wasn't installed (PRB1827349).</li>\n <li class=\"li\">On the Process Classifications form, the "Sync candidates" and the "Sync From CDS" buttons are now displayed only in the Global scope to fix the issue that records get the scope of the current scope during syncing\n (PRB1808614).</li>\n <li class=\"li\">Added a delete mechanism for incorrect SNMP OID tagging to clean up unnecessary SNMP OIDs in the customer environment (PRB1804969).</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.2 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">ITOM Content Service using file-based Discovery populates the File Information [cmdb_file_information] table.</li>\n <li class=\"li\">ITOM Content Service records synced from the Continuance Delivery System (CDS) display smart_content as the value in the Updated by field.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">CDS better manages downloads across instances.</li>\n <li class=\"li\">Sync works even if a product contains special characters.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: UT framework</li>\n <li class=\"li\">Fixed: SAM Integration improvements</li>\n <li class=\"li\">Removed: Smart Content Dashboard deprecation (See the Content 360 documentation)</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.10 - July 2024</dt>\n <dd class=\"dd\">Compatibility for the new ITOM Content Service Plugin.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.8 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">An application and a Service Mapping visualization map are constructed to gain insights into its constituent components and their interactions</li>\n <li class=\"li\">For file-based discovery, the product and publisher information from the classifier is included in the unidentified file information</li>\n <li class=\"li\">A predefined list of set-up categories is added to the opt-in activation, to streamline the process <ul class=\"ul\">\n <li class=\"li\">Basic - activate several categories</li>\n <li class=\"li\">Advanced - activate more categories</li>\n <li class=\"li\">Expert - give the user the option to choose what to activate</li>\n </ul>\n </li>\n <li class=\"li\">A Dynamic Content table is added.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: The integration of Smart Content with Software Asset Management- the issue of duplicate "FileDetails" records in Trigger Probes is resolved byclassifier fixes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.4 - February 2024</dt>\n <dd class=\"dd\">ITOM Content Service Opt-in to share the processes fingerprints and SNMP System OIDs data to the Continuance Delivery System (CDS) infrastructure. Shared anonymous datasets from all\n discovery customers will be used by AI Librarians to create application fingerprints (process classifiers) and the curated SNMP OIDs, and application fingerprint data will be delivered back to the customer instances. Content\n Service deliver new process classifiers / SNMP OIDs every week.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ITOM Content Service release notes
Version history for the ITOM Content Service application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.1 - May 2025
* Fixed:
+ Added a dependency for File-Based Discovery (FBD) to fix the error "Rule entry under cmdb\_ci\_hardware identifier using non-existent tables is ignored during identification" when FBD wasn't installed (PRB1827349).
+ On the Process Classifications form, the "Sync candidates" and the "Sync From CDS" buttons are now displayed only in the Global scope to fix the issue that records get the scope of the current scope during syncing
(PRB1808614).
+ Added a delete mechanism for incorrect SNMP OID tagging to clean up unnecessary SNMP OIDs in the customer environment (PRB1804969).
#### Version 1.4.2 - November 2024
* New:
+ ITOM Content Service using file-based Discovery populates the File Information [cmdb\_file\_information] table.
+ ITOM Content Service records synced from the Continuance Delivery System (CDS) display smart\_content as the value in the Updated by field.
* Fixed:
+ CDS better manages downloads across instances.
+ Sync works even if a product contains special characters.
#### Version 1.3.1 - August 2024
* New: UT framework
* Fixed: SAM Integration improvements
* Removed: Smart Content Dashboard deprecation (See the Content 360 documentation)
#### Version 1.2.10 - July 2024
Compatibility for the new ITOM Content Service Plugin.
#### Version 1.2.8 - May 2024
* New:
+ An application and a Service Mapping visualization map are constructed to gain insights into its constituent components and their interactions
+ For file-based discovery, the product and publisher information from the classifier is included in the unidentified file information
+ A predefined list of set-up categories is added to the opt-in activation, to streamline the process
- Basic - activate several categories
- Advanced - activate more categories
- Expert - give the user the option to choose what to activate
+ A Dynamic Content table is added.
* Fixed: The integration of Smart Content with Software Asset Management- the issue of duplicate "FileDetails" records in Trigger Probes is resolved byclassifier fixes.
#### Version 1.2.4 - February 2024
ITOM Content Service Opt-in to share the processes fingerprints and SNMP System OIDs data to the Continuance Delivery System (CDS) infrastructure. Shared anonymous datasets from all
discovery customers will be used by AI Librarians to create application fingerprints (process classifiers) and the curated SNMP OIDs, and application fingerprint data will be delivered back to the customer instances. Content
Service deliver new process classifiers / SNMP OIDs every week.
| ---
title: ITOM Content Service release notes
description: Version history for the ITOM Content Service application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# ITOM Content Service release notes
Version history for the ITOM Content Service application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.1 - May 2025
* Fixed:
+ Added a dependency for File-Based Discovery (FBD) to fix the error "Rule entry under cmdb\_ci\_hardware identifier using non-existent tables is ignored during identification" when FBD wasn't installed (PRB1827349).
+ On the Process Classifications form, the "Sync candidates" and the "Sync From CDS" buttons are now displayed only in the Global scope to fix the issue that records get the scope of the current scope during syncing
(PRB1808614).
+ Added a delete mechanism for incorrect SNMP OID tagging to clean up unnecessary SNMP OIDs in the customer environment (PRB1804969).
#### Version 1.4.2 - November 2024
* New:
+ ITOM Content Service using file-based Discovery populates the File Information [cmdb\_file\_information] table.
+ ITOM Content Service records synced from the Continuance Delivery System (CDS) display smart\_content as the value in the Updated by field.
* Fixed:
+ CDS better manages downloads across instances.
+ Sync works even if a product contains special characters.
#### Version 1.3.1 - August 2024
* New: UT framework
* Fixed: SAM Integration improvements
* Removed: Smart Content Dashboard deprecation (See the Content 360 documentation)
#### Version 1.2.10 - July 2024
Compatibility for the new ITOM Content Service Plugin.
#### Version 1.2.8 - May 2024
* New:
+ An application and a Service Mapping visualization map are constructed to gain insights into its constituent components and their interactions
+ For file-based discovery, the product and publisher information from the classifier is included in the unidentified file information
+ A predefined list of set-up categories is added to the opt-in activation, to streamline the process
- Basic - activate several categories
- Advanced - activate more categories
- Expert - give the user the option to choose what to activate
+ A Dynamic Content table is added.
* Fixed: The integration of Smart Content with Software Asset Management- the issue of duplicate "FileDetails" records in Trigger Probes is resolved byclassifier fixes.
#### Version 1.2.4 - February 2024
ITOM Content Service Opt-in to share the processes fingerprints and SNMP System OIDs data to the Continuance Delivery System (CDS) infrastructure. Shared anonymous datasets from all
discovery customers will be used by AI Librarians to create application fingerprints (process classifiers) and the curated SNMP OIDs, and application fingerprint data will be delivered back to the customer instances. Content
Service deliver new process classifiers / SNMP OIDs every week.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-csc-content-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-csc-content-pack.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-csc-content-pack.html | CSC Content Pack release notes | Version history for the CSC Content Pack application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-csc-content-pack.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-csc-content-pack.html"><body id="store-rn-itom-csc-content-pack"><main role="main"><article role="article" class="dita" id="store-rn-itom-csc-content-pack" aria-labelledby="title_store-rn-itom-csc-content-pack">
<h1 class="title topictitle1" id="title_store-rn-itom-csc-content-pack">CSC Content Pack release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the CSC Content Pack application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-csc-content-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d383475e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.6.0 - May 2025</dt>
<dd class="dd" id="store-rn-itom-csc-content-pack__latest-store-rn-itom-csc-content-pack">
<ul class="ul">
<li class="li">Changed: CSC Out-of-box catalogs are updated to use PAD for Day1 and Day2 activities</li>
<li class="li">Fixed: Improved cloud catalog speed by using reference qualifiers to dynamically filter data based on linked tables</li>
</ul></dd>
<dt class="dt dlterm">Version 1.5.5 - November 2024</dt>
<dd class="dd">Changed: Applied routine security updates and policies.</dd>
<dt class="dt dlterm">Version 1.4.4 - May 2024</dt>
<dd class="dd">New: OOB Content for Google Cloud Catalogs.</dd>
<dt class="dt dlterm">Version 1.3.0 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">This application provides content for use with the Cloud Services Catalog application.</li>
<li class="li">In this release of the app, meant for sub-production use (Innovation Labs) the content comprises of readymade catalog items suitable for use, with inbuilt governance policies and actions to deliver end-to-end governed
deployment workflow.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # CSC Content Pack release notes
Version history for the CSC Content Pack application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.6.0 - May 2025
* Changed: CSC Out-of-box catalogs are updated to use PAD for Day1 and Day2 activities
* Fixed: Improved cloud catalog speed by using reference qualifiers to dynamically filter data based on linked tables
#### Version 1.5.5 - November 2024
Changed: Applied routine security updates and policies.
#### Version 1.4.4 - May 2024
New: OOB Content for Google Cloud Catalogs.
#### Version 1.3.0 - November 2023
* This application provides content for use with the Cloud Services Catalog application.
* In this release of the app, meant for sub-production use (Innovation Labs) the content comprises of readymade catalog items suitable for use, with inbuilt governance policies and actions to deliver end-to-end governed
deployment workflow.
| ---
title: CSC Content Pack release notes
description: Version history for the CSC Content Pack application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# CSC Content Pack release notes
Version history for the CSC Content Pack application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.6.0 - May 2025
* Changed: CSC Out-of-box catalogs are updated to use PAD for Day1 and Day2 activities
* Fixed: Improved cloud catalog speed by using reference qualifiers to dynamically filter data based on linked tables
#### Version 1.5.5 - November 2024
Changed: Applied routine security updates and policies.
#### Version 1.4.4 - May 2024
New: OOB Content for Google Cloud Catalogs.
#### Version 1.3.0 - November 2023
* This application provides content for use with the Cloud Services Catalog application.
* In this release of the app, meant for sub-production use (Innovation Labs) the content comprises of readymade catalog items suitable for use, with inbuilt governance policies and actions to deliver end-to-end governed
deployment workflow.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-data-collection-oracle-global.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-data-collection-oracle-global.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-data-collection-oracle-global.html | Data Collection for Oracle Global Licensing and Advisory Services release notes | Version history for the Data Collection for Oracle Global Licensing and Advisory Services on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-data-collection-oracle-global.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-data-collection-oracle-global.html"><body id="store-rn-itom-data-collection-oracle-global"><main role="main"><article role="article" class="dita" id="store-rn-itom-data-collection-oracle-global" aria-labelledby="title_store-rn-itom-data-collection-oracle-global">
<h1 class="title topictitle1" id="title_store-rn-itom-data-collection-oracle-global">Data Collection for Oracle Global Licensing and Advisory Services release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Data Collection for Oracle Global Licensing and Advisory Services on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-data-collection-oracle-global__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d412224e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.10.2 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Refined the JOB level logging for "SAM - Evaluate database option usage from Oracle GLAS data" so that it improves performance (PRB1879145).</li>
<li class="li">The "Oracle Instance" class is fixed not to create Orphan records (PRB1889319).</li>
<li class="li">The "Oracle GLAS - Collect Middleware Data for Tuxedo" is fixed, a Library on Library Reference step can now be added (PRB1894357).</li>
<li class="li">The Oracle GLAS discovery is now creating a folder under the absolute path (PRB1887847).</li>
<li class="li">The Oracle Options table now shows the correct value in the "Currently Used" field (Oracle Cloud Management Pack for Oracle Database, Oracle Data Masking and Sub-setting Pack, and Oracle Database Lifecycle
Management Pack for Oracle Database) (PRB1905211).</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">The MID Server property to disable Oracle GLAS Data Collection has been renamed from "sn_itom_pattern.disable_glas_data_collection" to correct store app prefix value
"sn_itom_oracleglas.disable_glas_data_collection" (PRB1885418).</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.10.0 - May 2025</dt>
<dd class="dd" id="store-rn-itom-data-collection-oracle-global__latest-store-rn-itom-data-collection-oracle-global">
<ul class="ul" id="store-rn-itom-data-collection-oracle-global__ul_rf4_qqb_cfc">
<li class="li">New: As part of Oracle GLAS DB 25.2 requirements, we updated reporting for changed records:<ul class="ul" id="store-rn-itom-data-collection-oracle-global__ul_dgj_rqb_cfc">
<li class="li">Rowcount has been added at the end of the VMware files.</li>
<li class="li">New columns for VMCreateDate and VMPowerState have been added to the VM HW file.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-data-collection-oracle-global__ul_g1h_sqb_cfc">
<li class="li">The Discovery property "glide.discovery.enable_file_tracking" is now honored by Oracle GLAS Data Collection. By default, glide.discovery.enable_file_tracking" property is set to true (PRB1849553).</li>
<li class="li">The Oracle GLAS Data Collection for Non-SQL extension now does not leave behind the hostname-info.txt and hostname-opmn_output.txt files in the /temp folder when executing the "Linux Server" pattern
(PRB1854870).</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.8.5 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-data-collection-oracle-global__ul_axk_mrq_c2c">
<li class="li">The "Download GLAS Data Collection" UI page for the Oracle Java report is fixed (PRB1815267).</li>
<li class="li">The "Oracle DB on Unix" deletion strategy has been improved to include a new MID Server property "sn_itom_pattern.disable_glas_data_collection". This ensures the deletion strategy does not execute for Oracle
options if they were not collected (PRB1755961).</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.8.4 - November 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-data-collection-oracle-global__ul_dd3_gdf_ndc">
<li class="li">New:<ul class="ul" id="store-rn-itom-data-collection-oracle-global__ul_efg_rdf_ndc">
<li class="li">New feature: Oracle Java process and data collection (for both software installation and hardware reporting details).<ul class="ul" id="store-rn-itom-data-collection-oracle-global__ul_hmw_vdf_ndc">
<li class="li">You can perform the discovery using either the Java installation pattern (IP-based) or Agent Client Collector.</li>
<li class="li">Tables included:<ul class="ul" id="store-rn-itom-data-collection-oracle-global__ul_wkc_wdf_ndc">
<li class="li">Java Audit [ora_java_audit]</li>
<li class="li">Java Evidence [ora_java_evidence]</li>
</ul></li>
<li class="li">If you are on an earlier family release, before Yokohama, you must download the update set from <a class="xref true-external" href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1705845" target="_blank">KB1705854</a></li>
</ul></li>
</ul></li>
<li class="li">Fixed: The Oracle GLAS Data Collection pattern is fixed to address the discrepancy between the value of the "DB_NAME" field in "cmdb_ci_orcl_option" and the DB containing that option (PRB1790036).</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.8.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Oracle GLAS Middleware components "*.info.txt" file content contains all process information</li>
<li class="li">Discovery is attempting to use "sudo" when the MID Server is configured to use "pbrun" or "dzdo"</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.11 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Oracle GLAS - collect middleware data for the extension of the WebLogic pattern and Oracle GLAS data for the non-SQL extension of the Linux Server pattern. <ul class="ul">
<li class="li">Collects the below-mentioned middleware product missing files and creates tracked configuration files (cmdb_ci_config_file_tracked) <ul class="ul">
<li class="li">WebLogic 11g and 12</li>
<li class="li">BIEE 11g and 12c</li>
<li class="li">SOA 11 and 12</li>
<li class="li">WebCenter Content</li>
<li class="li">WebCenter Portal</li>
<li class="li">WebCenter Sites</li>
</ul>
</li>
</ul>
</li>
<li class="li">The name of the Fusion Middleware output folder utilizes a capital letter for the initial character</li>
<li class="li">The Oracle GLAS Data Collection extension, Oracle DB on Windows and Oracle DB on Unix patterns collect Oracle option data for Pluggable Database (PDB)</li>
</ul>
</li>
<li class="li">Removed:<ul class="ul">
<li class="li">Tracked file definitions within the WebLogic patterns <ul class="ul">
<li class="li">inventory_folder</li>
<li class="li">config_directory</li>
<li class="li">domain_registry_folder</li>
<li class="li">server_xml_folder</li>
<li class="li">domain_directory</li>
<li class="li">soa_comps_xml_folder</li>
<li class="li">weblogic_comps_xml_folder</li>
</ul>
</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.9 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">"SAM - Evaluate database option usage from Oracle GLAS data" job was failing.</li>
<li class="li">Export Utility - Masking of data is done for username, IP, Port even if the masking system property is set to False</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.7 - August 2023</dt>
<dd class="dd">
<p class="p">Fixed:</p>
<ul class="ul">
<li class="li">""Oracle GLAS Data Collection"" pattern had performance issues on the instance</li>
<li class="li">Oracle per Processor Licensing calculations issue with retired servers</li>
<li class="li">""Data Collection for Oracle Global Licensing and Advisory Services' plugin upgrade to V 1.7.5 skipped the cmdb_metadata_containment_adf1382fdbfaf30003a05561ca961947' record, an OOTB record</li>
<li class="li">""Oracle GLAS Data Collection"" pattern extension identification errors</li>
<li class="li">Oracle GLAS data was populated for multiple databases</li>
<li class="li">Oracle GLAS Session wasn't populated</li>
<li class="li">GLAS data was discovered for both CDB and PDB from the server</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.5 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-data-collection-oracle-global__ul_ywl_qlb_hwb">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-data-collection-oracle-global__ul_hvs_qlb_hwb">
<li class="li">Oracle GLAS Collection Pattern extension exists if PDBs are not discovered for Oracle 11</li>
<li class="li">report_view ACLs for platform tables.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.3 - October 2022</dt>
<dd class="dd">Fixed: Oracle Glass Data pattern error "ORA-12504: TNS:listener was not given the SERVICE_NAME in CONNECT_DATA" even though the service name is provided</dd>
<dt class="dt dlterm">Version 1.7.1 - June 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Oracle MiddleWare information collection</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">GLAS Oracle LMS script execution step is fails in RAC environment where host is not primaryhost</li>
<li class="li">Discovery users are unable to access "HMC server" records after installing Store Application "Data Collection for Oracle Global Licensing and Advisory Services" plugin due an ACL</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.0 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Usage of Oracle Option collected by GLAS App for SAM Licensing.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Incorrect value in runtime_access_tracking in sys_app xml.</li>
<li class="li">Feature string "Application Continuity" for RAC option is not evaluated as 'In use'.</li>
<li class="li">[Perf Scale] cache_flush | Patterns Category is using one or more plugins that clear caches on upgrade.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.3 - July 2021</dt>
<dd class="dd">Fixed: Not all of the "in-use" options are populated in the "orcl_options" table.</dd>
<dt class="dt dlterm">Version 1.4.2 - June 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-data-collection-oracle-global__ul_ehh_bsf_hqb">
<li class="li">
<p class="p">Fixed:</p>
<div class="p">
<ul class="ul" id="store-rn-itom-data-collection-oracle-global__ul_fhh_bsf_hqb">
<li class="li">Discovery created unexpected formatted records in the cmdb_ci_orcl_options table.</li>
<li class="li">For Oracle LMS, the Options data table was not updated and cleaned up. LMS Data was creating duplicates.</li>
<li class="li">GLAS Store app certification issues.</li>
</ul>
</div>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.0 - March 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul" id="store-rn-itom-data-collection-oracle-global__ul_g1v_zj5_v4b">
<li class="li">Oracle Pattern extension support to collect GLAS/LMS data.</li>
<li class="li">ServiceNow navigation menu to access GLAS data.</li>
<li class="li">CSV export utility.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-data-collection-oracle-global.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-data-collection-oracle-global.html\"><body id=\"store-rn-itom-data-collection-oracle-global\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-data-collection-oracle-global\" aria-labelledby=\"title_store-rn-itom-data-collection-oracle-global\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-data-collection-oracle-global\">Data Collection for Oracle Global Licensing and Advisory Services release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Data Collection for Oracle Global Licensing and Advisory Services on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-data-collection-oracle-global__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d412224e58\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.10.2 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Refined the JOB level logging for "SAM - Evaluate database option usage from Oracle GLAS data" so that it improves performance (PRB1879145).</li>\n <li class=\"li\">The "Oracle Instance" class is fixed not to create Orphan records (PRB1889319).</li>\n <li class=\"li\">The "Oracle GLAS - Collect Middleware Data for Tuxedo" is fixed, a Library on Library Reference step can now be added (PRB1894357).</li>\n <li class=\"li\">The Oracle GLAS discovery is now creating a folder under the absolute path (PRB1887847).</li>\n <li class=\"li\">The Oracle Options table now shows the correct value in the "Currently Used" field (Oracle Cloud Management Pack for Oracle Database, Oracle Data Masking and Sub-setting Pack, and Oracle Database Lifecycle\n Management Pack for Oracle Database) (PRB1905211).</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">The MID Server property to disable Oracle GLAS Data Collection has been renamed from "sn_itom_pattern.disable_glas_data_collection" to correct store app prefix value\n "sn_itom_oracleglas.disable_glas_data_collection" (PRB1885418).</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-data-collection-oracle-global__latest-store-rn-itom-data-collection-oracle-global\">\n <ul class=\"ul\" id=\"store-rn-itom-data-collection-oracle-global__ul_rf4_qqb_cfc\">\n <li class=\"li\">New: As part of Oracle GLAS DB 25.2 requirements, we updated reporting for changed records:<ul class=\"ul\" id=\"store-rn-itom-data-collection-oracle-global__ul_dgj_rqb_cfc\">\n <li class=\"li\">Rowcount has been added at the end of the VMware files.</li>\n <li class=\"li\">New columns for VMCreateDate and VMPowerState have been added to the VM HW file.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-data-collection-oracle-global__ul_g1h_sqb_cfc\">\n <li class=\"li\">The Discovery property "glide.discovery.enable_file_tracking" is now honored by Oracle GLAS Data Collection. By default, glide.discovery.enable_file_tracking" property is set to true (PRB1849553).</li>\n <li class=\"li\">The Oracle GLAS Data Collection for Non-SQL extension now does not leave behind the hostname-info.txt and hostname-opmn_output.txt files in the /temp folder when executing the "Linux Server" pattern\n (PRB1854870).</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.5 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-data-collection-oracle-global__ul_axk_mrq_c2c\">\n <li class=\"li\">The "Download GLAS Data Collection" UI page for the Oracle Java report is fixed (PRB1815267).</li>\n <li class=\"li\">The "Oracle DB on Unix" deletion strategy has been improved to include a new MID Server property "sn_itom_pattern.disable_glas_data_collection". This ensures the deletion strategy does not execute for Oracle\n options if they were not collected (PRB1755961).</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.4 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-data-collection-oracle-global__ul_dd3_gdf_ndc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-data-collection-oracle-global__ul_efg_rdf_ndc\">\n <li class=\"li\">New feature: Oracle Java process and data collection (for both software installation and hardware reporting details).<ul class=\"ul\" id=\"store-rn-itom-data-collection-oracle-global__ul_hmw_vdf_ndc\">\n <li class=\"li\">You can perform the discovery using either the Java installation pattern (IP-based) or Agent Client Collector.</li>\n <li class=\"li\">Tables included:<ul class=\"ul\" id=\"store-rn-itom-data-collection-oracle-global__ul_wkc_wdf_ndc\">\n <li class=\"li\">Java Audit [ora_java_audit]</li>\n <li class=\"li\">Java Evidence [ora_java_evidence]</li>\n </ul></li>\n <li class=\"li\">If you are on an earlier family release, before Yokohama, you must download the update set from <a class=\"xref true-external\" href=\"https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1705845\" target=\"_blank\">KB1705854</a></li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed: The Oracle GLAS Data Collection pattern is fixed to address the discrepancy between the value of the "DB_NAME" field in "cmdb_ci_orcl_option" and the DB containing that option (PRB1790036).</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Oracle GLAS Middleware components "*.info.txt" file content contains all process information</li>\n <li class=\"li\">Discovery is attempting to use "sudo" when the MID Server is configured to use "pbrun" or "dzdo"</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.11 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Oracle GLAS - collect middleware data for the extension of the WebLogic pattern and Oracle GLAS data for the non-SQL extension of the Linux Server pattern. <ul class=\"ul\">\n <li class=\"li\">Collects the below-mentioned middleware product missing files and creates tracked configuration files (cmdb_ci_config_file_tracked) <ul class=\"ul\">\n <li class=\"li\">WebLogic 11g and 12</li>\n <li class=\"li\">BIEE 11g and 12c</li>\n <li class=\"li\">SOA 11 and 12</li>\n <li class=\"li\">WebCenter Content</li>\n <li class=\"li\">WebCenter Portal</li>\n <li class=\"li\">WebCenter Sites</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">The name of the Fusion Middleware output folder utilizes a capital letter for the initial character</li>\n <li class=\"li\">The Oracle GLAS Data Collection extension, Oracle DB on Windows and Oracle DB on Unix patterns collect Oracle option data for Pluggable Database (PDB)</li>\n </ul>\n </li>\n <li class=\"li\">Removed:<ul class=\"ul\">\n <li class=\"li\">Tracked file definitions within the WebLogic patterns <ul class=\"ul\">\n <li class=\"li\">inventory_folder</li>\n <li class=\"li\">config_directory</li>\n <li class=\"li\">domain_registry_folder</li>\n <li class=\"li\">server_xml_folder</li>\n <li class=\"li\">domain_directory</li>\n <li class=\"li\">soa_comps_xml_folder</li>\n <li class=\"li\">weblogic_comps_xml_folder</li>\n </ul>\n </li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.9 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">"SAM - Evaluate database option usage from Oracle GLAS data" job was failing.</li>\n <li class=\"li\">Export Utility - Masking of data is done for username, IP, Port even if the masking system property is set to False</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.7 - August 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">Fixed:</p>\n <ul class=\"ul\">\n <li class=\"li\">""Oracle GLAS Data Collection"" pattern had performance issues on the instance</li>\n <li class=\"li\">Oracle per Processor Licensing calculations issue with retired servers</li>\n <li class=\"li\">""Data Collection for Oracle Global Licensing and Advisory Services' plugin upgrade to V 1.7.5 skipped the cmdb_metadata_containment_adf1382fdbfaf30003a05561ca961947' record, an OOTB record</li>\n <li class=\"li\">""Oracle GLAS Data Collection"" pattern extension identification errors</li>\n <li class=\"li\">Oracle GLAS data was populated for multiple databases</li>\n <li class=\"li\">Oracle GLAS Session wasn't populated</li>\n <li class=\"li\">GLAS data was discovered for both CDB and PDB from the server</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.5 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-data-collection-oracle-global__ul_ywl_qlb_hwb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-data-collection-oracle-global__ul_hvs_qlb_hwb\">\n <li class=\"li\">Oracle GLAS Collection Pattern extension exists if PDBs are not discovered for Oracle 11</li>\n <li class=\"li\">report_view ACLs for platform tables.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.3 - October 2022</dt>\n <dd class=\"dd\">Fixed: Oracle Glass Data pattern error "ORA-12504: TNS:listener was not given the SERVICE_NAME in CONNECT_DATA" even though the service name is provided</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.1 - June 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Oracle MiddleWare information collection</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">GLAS Oracle LMS script execution step is fails in RAC environment where host is not primaryhost</li>\n <li class=\"li\">Discovery users are unable to access "HMC server" records after installing Store Application "Data Collection for Oracle Global Licensing and Advisory Services" plugin due an ACL</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Usage of Oracle Option collected by GLAS App for SAM Licensing.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Incorrect value in runtime_access_tracking in sys_app xml.</li>\n <li class=\"li\">Feature string "Application Continuity" for RAC option is not evaluated as 'In use'.</li>\n <li class=\"li\">[Perf Scale] cache_flush | Patterns Category is using one or more plugins that clear caches on upgrade.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.3 - July 2021</dt>\n <dd class=\"dd\">Fixed: Not all of the "in-use" options are populated in the "orcl_options" table.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.2 - June 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-data-collection-oracle-global__ul_ehh_bsf_hqb\">\n <li class=\"li\">\n <p class=\"p\">Fixed:</p>\n <div class=\"p\">\n <ul class=\"ul\" id=\"store-rn-itom-data-collection-oracle-global__ul_fhh_bsf_hqb\">\n <li class=\"li\">Discovery created unexpected formatted records in the cmdb_ci_orcl_options table.</li>\n <li class=\"li\">For Oracle LMS, the Options data table was not updated and cleaned up. LMS Data was creating duplicates.</li>\n <li class=\"li\">GLAS Store app certification issues.</li>\n </ul>\n </div>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - March 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itom-data-collection-oracle-global__ul_g1v_zj5_v4b\">\n <li class=\"li\">Oracle Pattern extension support to collect GLAS/LMS data.</li>\n <li class=\"li\">ServiceNow navigation menu to access GLAS data.</li>\n <li class=\"li\">CSV export utility.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Data Collection for Oracle Global Licensing and Advisory Services release notes
Version history for the Data Collection for Oracle Global Licensing and Advisory Services on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.10.2 - August 2025
* Fixed:
+ Refined the JOB level logging for "SAM - Evaluate database option usage from Oracle GLAS data" so that it improves performance (PRB1879145).
+ The "Oracle Instance" class is fixed not to create Orphan records (PRB1889319).
+ The "Oracle GLAS - Collect Middleware Data for Tuxedo" is fixed, a Library on Library Reference step can now be added (PRB1894357).
+ The Oracle GLAS discovery is now creating a folder under the absolute path (PRB1887847).
+ The Oracle Options table now shows the correct value in the "Currently Used" field (Oracle Cloud Management Pack for Oracle Database, Oracle Data Masking and Sub-setting Pack, and Oracle Database Lifecycle
Management Pack for Oracle Database) (PRB1905211).
* Changed:
+ The MID Server property to disable Oracle GLAS Data Collection has been renamed from "sn\_itom\_pattern.disable\_glas\_data\_collection" to correct store app prefix value
"sn\_itom\_oracleglas.disable\_glas\_data\_collection" (PRB1885418).
#### Version 1.10.0 - May 2025
* New: As part of Oracle GLAS DB 25.2 requirements, we updated reporting for changed records:
+ Rowcount has been added at the end of the VMware files.
+ New columns for VMCreateDate and VMPowerState have been added to the VM HW file.
* Fixed:
+ The Discovery property "glide.discovery.enable\_file\_tracking" is now honored by Oracle GLAS Data Collection. By default, glide.discovery.enable\_file\_tracking" property is set to true (PRB1849553).
+ The Oracle GLAS Data Collection for Non-SQL extension now does not leave behind the hostname-info.txt and hostname-opmn\_output.txt files in the /temp folder when executing the "Linux Server" pattern
(PRB1854870).
#### Version 1.8.5 - February 2025
* Fixed:
+ The "Download GLAS Data Collection" UI page for the Oracle Java report is fixed (PRB1815267).
+ The "Oracle DB on Unix" deletion strategy has been improved to include a new MID Server property "sn\_itom\_pattern.disable\_glas\_data\_collection". This ensures the deletion strategy does not execute for Oracle
options if they were not collected (PRB1755961).
#### Version 1.8.4 - November 2024
* New:
+ New feature: Oracle Java process and data collection (for both software installation and hardware reporting details).
- You can perform the discovery using either the Java installation pattern (IP-based) or Agent Client Collector.
- Tables included:
* Java Audit [ora\_java\_audit]
* Java Evidence [ora\_java\_evidence]
- If you are on an earlier family release, before Yokohama, you must download the update set from KB1705854
* Fixed: The Oracle GLAS Data Collection pattern is fixed to address the discrepancy between the value of the "DB\_NAME" field in "cmdb\_ci\_orcl\_option" and the DB containing that option (PRB1790036).
#### Version 1.8.0 - August 2024
* Fixed:
+ Oracle GLAS Middleware components "*.info.txt" file content contains all process information
+ Discovery is attempting to use "sudo" when the MID Server is configured to use "pbrun" or "dzdo"
#### Version 1.7.11 - May 2024
* Fixed:
+ Oracle GLAS - collect middleware data for the extension of the WebLogic pattern and Oracle GLAS data for the non-SQL extension of the Linux Server pattern.
- Collects the below-mentioned middleware product missing files and creates tracked configuration files (cmdb\_ci\_config\_file\_tracked)
* WebLogic 11g and 12
* BIEE 11g and 12c
* SOA 11 and 12
* WebCenter Content
* WebCenter Portal
* WebCenter Sites
+ The name of the Fusion Middleware output folder utilizes a capital letter for the initial character
+ The Oracle GLAS Data Collection extension, Oracle DB on Windows and Oracle DB on Unix patterns collect Oracle option data for Pluggable Database (PDB)
* Removed:
+ Tracked file definitions within the WebLogic patterns
- inventory\_folder
- config\_directory
- domain\_registry\_folder
- server\_xml\_folder
- domain\_directory
- soa\_comps\_xml\_folder
- weblogic\_comps\_xml\_folder
#### Version 1.7.9 - November 2023
* Fixed:
+ "SAM - Evaluate database option usage from Oracle GLAS data" job was failing.
+ Export Utility - Masking of data is done for username, IP, Port even if the masking system property is set to False
#### Version 1.7.7 - August 2023
Fixed:
* ""Oracle GLAS Data Collection"" pattern had performance issues on the instance
* Oracle per Processor Licensing calculations issue with retired servers
* ""Data Collection for Oracle Global Licensing and Advisory Services' plugin upgrade to V 1.7.5 skipped the cmdb\_metadata\_containment\_adf1382fdbfaf30003a05561ca961947' record, an OOTB record
* ""Oracle GLAS Data Collection"" pattern extension identification errors
* Oracle GLAS data was populated for multiple databases
* Oracle GLAS Session wasn't populated
* GLAS data was discovered for both CDB and PDB from the server
#### Version 1.7.5 - February 2023
* Fixed:
+ Oracle GLAS Collection Pattern extension exists if PDBs are not discovered for Oracle 11
+ report\_view ACLs for platform tables.
#### Version 1.7.3 - October 2022
Fixed: Oracle Glass Data pattern error "ORA-12504: TNS:listener was not given the SERVICE\_NAME in CONNECT\_DATA" even though the service name is provided
#### Version 1.7.1 - June 2022
* New: Oracle MiddleWare information collection
* Fixed:
+ GLAS Oracle LMS script execution step is fails in RAC environment where host is not primaryhost
+ Discovery users are unable to access "HMC server" records after installing Store Application "Data Collection for Oracle Global Licensing and Advisory Services" plugin due an ACL
#### Version 1.7.0 - May 2022
* New: Usage of Oracle Option collected by GLAS App for SAM Licensing.
* Fixed:
+ Incorrect value in runtime\_access\_tracking in sys\_app xml.
+ Feature string "Application Continuity" for RAC option is not evaluated as 'In use'.
+ [Perf Scale] cache\_flush | Patterns Category is using one or more plugins that clear caches on upgrade.
#### Version 1.4.3 - July 2021
Fixed: Not all of the "in-use" options are populated in the "orcl\_options" table.
#### Version 1.4.2 - June 2021
* Fixed:
+ Discovery created unexpected formatted records in the cmdb\_ci\_orcl\_options table.
+ For Oracle LMS, the Options data table was not updated and cleaned up. LMS Data was creating duplicates.
+ GLAS Store app certification issues.
#### Version 1.4.0 - March 2021
* New:
+ Oracle Pattern extension support to collect GLAS/LMS data.
+ ServiceNow navigation menu to access GLAS data.
+ CSV export utility.
| ---
title: Data Collection for Oracle Global Licensing and Advisory Services release notes
description: Version history for the Data Collection for Oracle Global Licensing and
Advisory Services on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Data Collection for Oracle Global Licensing and Advisory Services release notes
Version history for the Data Collection for Oracle Global Licensing and Advisory Services on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.10.2 - August 2025
* Fixed:
+ Refined the JOB level logging for "SAM - Evaluate database option usage from Oracle GLAS data" so that it improves performance (PRB1879145).
+ The "Oracle Instance" class is fixed not to create Orphan records (PRB1889319).
+ The "Oracle GLAS - Collect Middleware Data for Tuxedo" is fixed, a Library on Library Reference step can now be added (PRB1894357).
+ The Oracle GLAS discovery is now creating a folder under the absolute path (PRB1887847).
+ The Oracle Options table now shows the correct value in the "Currently Used" field (Oracle Cloud Management Pack for Oracle Database, Oracle Data Masking and Sub-setting Pack, and Oracle Database Lifecycle
Management Pack for Oracle Database) (PRB1905211).
* Changed:
+ The MID Server property to disable Oracle GLAS Data Collection has been renamed from "sn\_itom\_pattern.disable\_glas\_data\_collection" to correct store app prefix value
"sn\_itom\_oracleglas.disable\_glas\_data\_collection" (PRB1885418).
#### Version 1.10.0 - May 2025
* New: As part of Oracle GLAS DB 25.2 requirements, we updated reporting for changed records:
+ Rowcount has been added at the end of the VMware files.
+ New columns for VMCreateDate and VMPowerState have been added to the VM HW file.
* Fixed:
+ The Discovery property "glide.discovery.enable\_file\_tracking" is now honored by Oracle GLAS Data Collection. By default, glide.discovery.enable\_file\_tracking" property is set to true (PRB1849553).
+ The Oracle GLAS Data Collection for Non-SQL extension now does not leave behind the hostname-info.txt and hostname-opmn\_output.txt files in the /temp folder when executing the "Linux Server" pattern
(PRB1854870).
#### Version 1.8.5 - February 2025
* Fixed:
+ The "Download GLAS Data Collection" UI page for the Oracle Java report is fixed (PRB1815267).
+ The "Oracle DB on Unix" deletion strategy has been improved to include a new MID Server property "sn\_itom\_pattern.disable\_glas\_data\_collection". This ensures the deletion strategy does not execute for Oracle
options if they were not collected (PRB1755961).
#### Version 1.8.4 - November 2024
* New:
+ New feature: Oracle Java process and data collection (for both software installation and hardware reporting details).
- You can perform the discovery using either the Java installation pattern (IP-based) or Agent Client Collector.
- Tables included:
* Java Audit [ora\_java\_audit]
* Java Evidence [ora\_java\_evidence]
- If you are on an earlier family release, before Yokohama, you must download the update set from KB1705854
* Fixed: The Oracle GLAS Data Collection pattern is fixed to address the discrepancy between the value of the "DB\_NAME" field in "cmdb\_ci\_orcl\_option" and the DB containing that option (PRB1790036).
#### Version 1.8.0 - August 2024
* Fixed:
+ Oracle GLAS Middleware components "*.info.txt" file content contains all process information
+ Discovery is attempting to use "sudo" when the MID Server is configured to use "pbrun" or "dzdo"
#### Version 1.7.11 - May 2024
* Fixed:
+ Oracle GLAS - collect middleware data for the extension of the WebLogic pattern and Oracle GLAS data for the non-SQL extension of the Linux Server pattern.
- Collects the below-mentioned middleware product missing files and creates tracked configuration files (cmdb\_ci\_config\_file\_tracked)
* WebLogic 11g and 12
* BIEE 11g and 12c
* SOA 11 and 12
* WebCenter Content
* WebCenter Portal
* WebCenter Sites
+ The name of the Fusion Middleware output folder utilizes a capital letter for the initial character
+ The Oracle GLAS Data Collection extension, Oracle DB on Windows and Oracle DB on Unix patterns collect Oracle option data for Pluggable Database (PDB)
* Removed:
+ Tracked file definitions within the WebLogic patterns
- inventory\_folder
- config\_directory
- domain\_registry\_folder
- server\_xml\_folder
- domain\_directory
- soa\_comps\_xml\_folder
- weblogic\_comps\_xml\_folder
#### Version 1.7.9 - November 2023
* Fixed:
+ "SAM - Evaluate database option usage from Oracle GLAS data" job was failing.
+ Export Utility - Masking of data is done for username, IP, Port even if the masking system property is set to False
#### Version 1.7.7 - August 2023
Fixed:
* ""Oracle GLAS Data Collection"" pattern had performance issues on the instance
* Oracle per Processor Licensing calculations issue with retired servers
* ""Data Collection for Oracle Global Licensing and Advisory Services' plugin upgrade to V 1.7.5 skipped the cmdb\_metadata\_containment\_adf1382fdbfaf30003a05561ca961947' record, an OOTB record
* ""Oracle GLAS Data Collection"" pattern extension identification errors
* Oracle GLAS data was populated for multiple databases
* Oracle GLAS Session wasn't populated
* GLAS data was discovered for both CDB and PDB from the server
#### Version 1.7.5 - February 2023
* Fixed:
+ Oracle GLAS Collection Pattern extension exists if PDBs are not discovered for Oracle 11
+ report\_view ACLs for platform tables.
#### Version 1.7.3 - October 2022
Fixed: Oracle Glass Data pattern error "ORA-12504: TNS:listener was not given the SERVICE\_NAME in CONNECT\_DATA" even though the service name is provided
#### Version 1.7.1 - June 2022
* New: Oracle MiddleWare information collection
* Fixed:
+ GLAS Oracle LMS script execution step is fails in RAC environment where host is not primaryhost
+ Discovery users are unable to access "HMC server" records after installing Store Application "Data Collection for Oracle Global Licensing and Advisory Services" plugin due an ACL
#### Version 1.7.0 - May 2022
* New: Usage of Oracle Option collected by GLAS App for SAM Licensing.
* Fixed:
+ Incorrect value in runtime\_access\_tracking in sys\_app xml.
+ Feature string "Application Continuity" for RAC option is not evaluated as 'In use'.
+ [Perf Scale] cache\_flush | Patterns Category is using one or more plugins that clear caches on upgrade.
#### Version 1.4.3 - July 2021
Fixed: Not all of the "in-use" options are populated in the "orcl\_options" table.
#### Version 1.4.2 - June 2021
* Fixed:
+ Discovery created unexpected formatted records in the cmdb\_ci\_orcl\_options table.
+ For Oracle LMS, the Options data table was not updated and cleaned up. LMS Data was creating duplicates.
+ GLAS Store app certification issues.
#### Version 1.4.0 - March 2021
* New:
+ Oracle Pattern extension support to collect GLAS/LMS data.
+ ServiceNow navigation menu to access GLAS data.
+ CSV export utility.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-app-device-health.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-app-device-health.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-dex-app-device-health.html | DEX Application and Device Health release notes | Version history for the DEX Application and Device Health application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-dex-app-device-health.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-dex-app-device-health.html"><body id="store-rn-itom-dex-app-device-health"><main role="main"><article role="article" class="dita" id="store-rn-itom-dex-app-device-health" aria-labelledby="title_store-rn-itom-dex-app-device-health">
<h1 class="title topictitle1" id="title_store-rn-itom-dex-app-device-health"><span class="ph">DEX</span>
<span class="ph">Application and Device Health</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">DEX</span>
<span class="ph">Application and Device Health</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-dex-app-device-health__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d529849e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.1.1 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Highlights:<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_vzv_5kn_bgc">
<li class="li">Assess your organization's Green IT maturity with actionable insights to identify improvement areas and reduce unnecessary energy consumption and costs. You can see real time energy consumption metrics on the ESG
dashboard.</li>
<li class="li">Track and analyze call performance for a particular user in Microsoft Teams with DEX for Microsoft 365.</li>
<li class="li">View the consolidated alerts related to devices and applications in the Alerts section of the Device health page.</li>
<li class="li">View the new DEX landing page, which includes an updated Devices world map and an improved Impacted devices card.</li>
<li class="li">View real-time data for alerts, change requests, and incidents that are impacting a device in the Device events section of the Device health page.</li>
<li class="li">Create a remedial action from a check definition, or link an existing remedial action to a check definition.</li>
<li class="li">Execute a remedial action for a DEX alert on multiple impacted devices simultaneously.</li>
<li class="li">Manage device and application configurations and monitor key DEX components in the new DEX Administration workspace.</li>
</ul></li>
<li class="li">New:<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_g35_wkn_bgc">
<li class="li">Assign ITIL-related roles to DEX userExercise tighter control over the role management system and role delegation. Control who has access to Express list, Alerts, and Incident records now that the ITIL-related roles
have been removed from the dex_user or dex_engineer roles.</li>
<li class="li">Monitor Microsoft Teams call qualityView detailed metrics for the Microsoft Teams calls of a particular user, including call quality, network metrics, and session data, with DEX for Microsoft 365.</li>
<li class="li">Create Remedial Action<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_ns2_xkn_bgc">
<li class="li">Access the Create Remedial Action page from the DEX Administration workspace. DEX admins can create a remedial action or link an existing remedial action to a check definition.</li>
<li class="li">To improve the end-user experience, you can also run a remedial action on multiple impacted devices at once. The bulk remedial action can be accessed from the Alerts section.</li>
</ul></li>
<li class="li">Device health page<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_dxh_ykn_bgc">
<li class="li">View real-time data from the past 24 hours for alerts, change requests, and incidents impacting a device in the Device events Timeline chart on the Device health page.</li>
</ul></li>
</ul></li>
<li class="li">UI changes: Coral themeCoral is now the default theme for the new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral
illustrations to improve your user experience. A dark theme option is available for web and mobile experiences.</li>
<li class="li">Enhancements to the Web and installed apps monitoring setupMap a DEX application to an existing service in the Service (cmdb_service_offering) or Service Instance (cmdb_service_auto) tables.</li>
<li class="li">Administration cardsManage the DEX device and application configurations efficiently with the new DEX Administration workspace.</li>
<li class="li">Track experience scores of an individual application, Track experience scores of an individual device groupThe Suboptimal devices column has been updated in the following pages:<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_izl_zkn_bgc">
<li class="li">Application health metrics section of the Application experience overview page.</li>
<li class="li">Device health metrics section of the Device group page.The column now displays links to device lists that have average or poor metric scores, replacing the previous device count.</li>
</ul></li>
<li class="li">Changed in this release<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_mtj_1ln_bgc">
<li class="li">Modified Devices page<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_cl4_1ln_bgc">
<li class="li">The device view is now optimized and segregated into two tabs based on the user persona. The All devices tab is for DEX operators, and the Devices by ACC status tab is for DEX operators and DEX admins.</li>
<li class="li">The application performance tab in the Device page has been improved. Filter performance for installed apps and web apps by date and time, and view the performance metrics for the last seven days.</li>
<li class="li">Access the performance page to view the performance and details of both installed and web applications.</li>
<li class="li">Filter the active devices to view only the devices that were active in the last five minutes.</li>
</ul></li>
<li class="li">Updated landing page: The world map in the Devices section on the DEX landing page now shows the devices list instead of users list. The Impacted devices card now shows the count of impacted users based on the alerts
of both the devices and the applications running on that device.</li>
<li class="li">Updated users link reference: The user link now redirects to Users page in the Service Operations Workspace.</li>
<li class="li">Changed device alerts: View alerts for both your device and its applications in the Alerts section of the Devices page.</li>
</ul></li>
<li class="li">Removed in this release:<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_irl_cln_bgc">
<li class="li">Removed the Impacted users and Active users cards from the landing page.</li>
<li class="li">Removed the Users page.</li>
<li class="li">Removed the Users list page.</li>
<li class="li">Removed the Users and Devices filters from the Devices page.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.8 - June 2025</dt>
<dd class="dd" id="store-rn-itom-dex-app-device-health__latest-store-rn-itom-dex-app-device-health">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_ksf_lvm_nfc">
<li class="li">Guided setup for setting up Agent Client Collector (ACC) agents</li>
<li class="li">Guided setup for setting up DEX Desktop Assistant</li>
<li class="li">Guided setup for setting up DEX Browser Extension</li>
<li class="li">Revamped DEX Administration page on Service Operations Workspace (SOW)</li>
</ul></li>
<li class="li">Fixed: Minor fixes to Application registration, Fenix enrichment, and Agent policy.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.2 - May 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_g32_rt2_wfc">
<li class="li">New:</li>
<li class="li">
<ol class="ol" id="store-rn-itom-dex-app-device-health__ol_qwk_rt2_wfc">
<li class="li">Enforcing security policy via Windows registry key monitoring: Once the admin has configured the registry, DEX starts real-time tracking of these registry values across all corporate devices. The outcomes of this
feature are listed below: <ul class="ul" id="store-rn-itom-dex-app-device-health__ul_rwk_rt2_wfc">
<li class="li">The DEX admin successfully detects and resolves registry misconfigurations.</li>
<li class="li">IT teams ensure policy enforcement across all endpoints.</li>
<li class="li">The organization reduces security risks and maintains compliance effortlessly.</li>
</ul>
</li>
<li class="li">Automated device scanning via ACC <ul class="ul" id="store-rn-itom-dex-app-device-health__ul_swk_rt2_wfc">
<li class="li">DEX scans all managed devices for the presence of executables.</li>
<li class="li">DEX performs continuous or scheduled scanning to ensure updated results.</li>
<li class="li">DEX Insights page shows Summary view.</li>
</ul>
</li>
<li class="li">Added a new remedial action for app crashes using JAMF, supporting base system applications such as Teams, Outlook, and Zoom</li>
<li class="li">Added a new metric for app freeze detection and introduced a new remedial action to clear cache for the application on both macOS and Windows devices.</li>
<li class="li">Enable the Device health check capability provided by DEX Self-service to diagnose and resolve device issues. Your end users can access this capability through Desktop Assistant, Employee Center, or Virtual Agent to
self-resolve detected issues.</li>
</ol>
</li>
</ul></dd>
<dt class="dt dlterm">Version 2.5.5 - March 2025</dt>
<dd class="dd">Fixed: Minor bug fixes related to Access Control List (ACL) and application creation.</dd>
<dt class="dt dlterm">Version 2.5.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_ifm_3mw_c2c">
<li class="li">Digital Experience Score: Digital Experience Score measures and consolidates quantitative and qualitative data to provide a holistic view into your organization's digital employee experience. Digital Experience Score
analyses three key data sources:<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_sy5_152_wfc">
<li class="li">Monitored metrics from end-user devices</li>
<li class="li">User sentiment</li>
<li class="li">Service desk experience</li>
</ul></li>
<li class="li">Provision for Digital End-User Experience (DEX) service desk agent to take actions on a device:<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_pgm_3mw_c2c">
<li class="li">Supported actions:<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_qgm_3mw_c2c">
<li class="li">Clear application cache</li>
<li class="li">Clear browser cache</li>
<li class="li">Clear DNS cache</li>
<li class="li">End process</li>
<li class="li">Perform disk cleanup</li>
<li class="li">Restart service</li>
</ul></li>
</ul></li>
<li class="li">Application network experience: Get visibility into application performance across network paths, tracking key metrics such as latency, packet loss, and jitter.</li>
<li class="li">New in metrics monitoring:<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_rgm_3mw_c2c">
<li class="li">System compliance score: A holistic score (1-100%) reflecting compliant and non-compliant system attributes and applications.</li>
<li class="li">Enhanced memory monitoring: New charts for virtual memory, pages/sec, page usage, and page file size to gain deeper visibility into memory utilization and paging performance.</li>
<li class="li">User application CPU consumption: Leverage a detailed breakdown of CPU usage by user applications to identify resource-heavy applications and optimize CPU usage.</li>
<li class="li">Disk performance charts metrics: New set of metrics such as Avg. disk sec/read, write and transfer, disk queue length, and disk time % to pinpoint disk bottlenecks and improve storage performance.</li>
<li class="li">Energy consumption for macOS: Energy charts tracking Total energy, CPU/GPU energy, and ANE energy usage to analyze trends, optimize power efficiency, and support sustainability goals.</li>
<li class="li">Additional hardware and OS details: Provides key details such as CPU processor ID, Windows power plans, and OS metrics (architecture, version, install date, memory statistics).</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_s1m_g52_wfc">
<li class="li">Web application management: Updates to web application configuration where DEX admins can configure an existing web application for performance monitoring.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.4.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_tzr_blv_2dc">
<li class="li">DEX Insights features:<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_cvl_flv_2dc">
<li class="li">System compliance report: This feature highlights the applications and attributes on devices that are in compliance with the Zero Trust policy. This will provide a comprehensive view of how well the devices comply
with customer-defined security measures.</li>
<li class="li">System performance: This capability identifies high-performance devices by monitoring critical metrics such as CPU usage, memory consumption, disk activity, (Input/Output) I/O usage read, and I/O usage write. This
ensures a clear understanding of how device performance impacts overall system health.</li>
<li class="li">Network performance monitoring: Introducing advanced metrics like jitter, latency, and packet loss with a visual representation of network hops. This will provide real-time insights into network performance to
quickly identify bottlenecks and areas for optimization.</li>
</ul></li>
</ul></li>
<li class="li">Added:<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_ad1_j52_wfc">
<li class="li">Device metrics: Added new device-level metrics including memory usage, system time, and page file size, among others. These metrics will provide deeper insights into device health and performance.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_xzd_2lv_2dc">
<li class="li">UI improvements: UI improvements were made to enhance usability, simplify navigation, and improve the overall experience.</li>
<li class="li">Proactive Engagement: Introduced proactive notifications and updated content for battery health catalog requests, along with alerts to notify users about important system metrics, such as system time. This will help
users take preemptive actions and ensure optimal device performance.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.3.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_uky_lpl_dcc">
<li class="li">Metric rules integration with Proactive Engagement</li>
<li class="li">Metric UI improvements</li>
<li class="li">Remedial action improvements</li>
<li class="li">DEX Insight reports</li>
<li class="li">Service desk user role</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.2 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_qf3_wbw_4bc">
<li class="li">Metric rule improvements</li>
<li class="li">Performance improvements</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.1 - May 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-dex-app-device-health__ul_h2f_gg5_gbc">
<li class="li">As a component of the Digital End-User Experience (DEX) product, IT installs this software on end-user devices to monitor applications, networks, and devices to detect issues before they result in downtime and reduce
employee productivity.</li>
<li class="li">Previously, IT organizations reacted to issues only after employees submitted an incident ticket. This challenge has been compounded by the growing use of SaaS solutions for important employee digital services, where IT
has even lesser insight into the employee experience. This solution bridges that gap, enabling IT to identify and resolve the issues proactively.</li>
<li class="li">ServiceNow Digital End-User Experience extends technology supervision to the devices that employees use with a focus on everything that makes up the experience, which includes SaaS apps, installed apps, and device metrics.
DEX product suite includes Desktop Assistant, which seamlessly connects the employee with resources for self-service and higher levels of support. IT teams can use this feature to share outage notifications or important
announcements, while employees can perform their own network tests and diagnostics.</li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-dex-app-device-health.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-dex-app-device-health.html\"><body id=\"store-rn-itom-dex-app-device-health\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-dex-app-device-health\" aria-labelledby=\"title_store-rn-itom-dex-app-device-health\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-dex-app-device-health\"><span class=\"ph\">DEX</span>\n <span class=\"ph\">Application and Device Health</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">DEX</span>\n <span class=\"ph\">Application and Device Health</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-dex-app-device-health__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d529849e73\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.1.1 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Highlights:<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_vzv_5kn_bgc\">\n <li class=\"li\">Assess your organization's Green IT maturity with actionable insights to identify improvement areas and reduce unnecessary energy consumption and costs. You can see real time energy consumption metrics on the ESG\n dashboard.</li>\n <li class=\"li\">Track and analyze call performance for a particular user in Microsoft Teams with DEX for Microsoft 365.</li>\n <li class=\"li\">View the consolidated alerts related to devices and applications in the Alerts section of the Device health page.</li>\n <li class=\"li\">View the new DEX landing page, which includes an updated Devices world map and an improved Impacted devices card.</li>\n <li class=\"li\">View real-time data for alerts, change requests, and incidents that are impacting a device in the Device events section of the Device health page.</li>\n <li class=\"li\">Create a remedial action from a check definition, or link an existing remedial action to a check definition.</li>\n <li class=\"li\">Execute a remedial action for a DEX alert on multiple impacted devices simultaneously.</li>\n <li class=\"li\">Manage device and application configurations and monitor key DEX components in the new DEX Administration workspace.</li>\n </ul></li>\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_g35_wkn_bgc\">\n <li class=\"li\">Assign ITIL-related roles to DEX userExercise tighter control over the role management system and role delegation. Control who has access to Express list, Alerts, and Incident records now that the ITIL-related roles\n have been removed from the dex_user or dex_engineer roles.</li>\n <li class=\"li\">Monitor Microsoft Teams call qualityView detailed metrics for the Microsoft Teams calls of a particular user, including call quality, network metrics, and session data, with DEX for Microsoft 365.</li>\n <li class=\"li\">Create Remedial Action<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_ns2_xkn_bgc\">\n <li class=\"li\">Access the Create Remedial Action page from the DEX Administration workspace. DEX admins can create a remedial action or link an existing remedial action to a check definition.</li>\n <li class=\"li\">To improve the end-user experience, you can also run a remedial action on multiple impacted devices at once. The bulk remedial action can be accessed from the Alerts section.</li>\n </ul></li>\n <li class=\"li\">Device health page<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_dxh_ykn_bgc\">\n <li class=\"li\">View real-time data from the past 24 hours for alerts, change requests, and incidents impacting a device in the Device events Timeline chart on the Device health page.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">UI changes: Coral themeCoral is now the default theme for the new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral\n illustrations to improve your user experience. A dark theme option is available for web and mobile experiences.</li>\n <li class=\"li\">Enhancements to the Web and installed apps monitoring setupMap a DEX application to an existing service in the Service (cmdb_service_offering) or Service Instance (cmdb_service_auto) tables.</li>\n <li class=\"li\">Administration cardsManage the DEX device and application configurations efficiently with the new DEX Administration workspace.</li>\n <li class=\"li\">Track experience scores of an individual application, Track experience scores of an individual device groupThe Suboptimal devices column has been updated in the following pages:<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_izl_zkn_bgc\">\n <li class=\"li\">Application health metrics section of the Application experience overview page.</li>\n <li class=\"li\">Device health metrics section of the Device group page.The column now displays links to device lists that have average or poor metric scores, replacing the previous device count.</li>\n </ul></li>\n <li class=\"li\">Changed in this release<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_mtj_1ln_bgc\">\n <li class=\"li\">Modified Devices page<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_cl4_1ln_bgc\">\n <li class=\"li\">The device view is now optimized and segregated into two tabs based on the user persona. The All devices tab is for DEX operators, and the Devices by ACC status tab is for DEX operators and DEX admins.</li>\n <li class=\"li\">The application performance tab in the Device page has been improved. Filter performance for installed apps and web apps by date and time, and view the performance metrics for the last seven days.</li>\n <li class=\"li\">Access the performance page to view the performance and details of both installed and web applications.</li>\n <li class=\"li\">Filter the active devices to view only the devices that were active in the last five minutes.</li>\n </ul></li>\n <li class=\"li\">Updated landing page: The world map in the Devices section on the DEX landing page now shows the devices list instead of users list. The Impacted devices card now shows the count of impacted users based on the alerts\n of both the devices and the applications running on that device.</li>\n <li class=\"li\">Updated users link reference: The user link now redirects to Users page in the Service Operations Workspace.</li>\n <li class=\"li\">Changed device alerts: View alerts for both your device and its applications in the Alerts section of the Devices page.</li>\n </ul></li>\n <li class=\"li\">Removed in this release:<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_irl_cln_bgc\">\n <li class=\"li\">Removed the Impacted users and Active users cards from the landing page.</li>\n <li class=\"li\">Removed the Users page.</li>\n <li class=\"li\">Removed the Users list page.</li>\n <li class=\"li\">Removed the Users and Devices filters from the Devices page.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.8 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-dex-app-device-health__latest-store-rn-itom-dex-app-device-health\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_ksf_lvm_nfc\">\n <li class=\"li\">Guided setup for setting up Agent Client Collector (ACC) agents</li>\n <li class=\"li\">Guided setup for setting up DEX Desktop Assistant</li>\n <li class=\"li\">Guided setup for setting up DEX Browser Extension</li>\n <li class=\"li\">Revamped DEX Administration page on Service Operations Workspace (SOW)</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor fixes to Application registration, Fenix enrichment, and Agent policy.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.2 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_g32_rt2_wfc\">\n <li class=\"li\">New:</li>\n <li class=\"li\">\n <ol class=\"ol\" id=\"store-rn-itom-dex-app-device-health__ol_qwk_rt2_wfc\">\n <li class=\"li\">Enforcing security policy via Windows registry key monitoring: Once the admin has configured the registry, DEX starts real-time tracking of these registry values across all corporate devices. The outcomes of this\n feature are listed below: <ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_rwk_rt2_wfc\">\n <li class=\"li\">The DEX admin successfully detects and resolves registry misconfigurations.</li>\n <li class=\"li\">IT teams ensure policy enforcement across all endpoints.</li>\n <li class=\"li\">The organization reduces security risks and maintains compliance effortlessly.</li>\n </ul>\n </li>\n <li class=\"li\">Automated device scanning via ACC <ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_swk_rt2_wfc\">\n <li class=\"li\">DEX scans all managed devices for the presence of executables.</li>\n <li class=\"li\">DEX performs continuous or scheduled scanning to ensure updated results.</li>\n <li class=\"li\">DEX Insights page shows Summary view.</li>\n </ul>\n </li>\n <li class=\"li\">Added a new remedial action for app crashes using JAMF, supporting base system applications such as Teams, Outlook, and Zoom</li>\n <li class=\"li\">Added a new metric for app freeze detection and introduced a new remedial action to clear cache for the application on both macOS and Windows devices.</li>\n <li class=\"li\">Enable the Device health check capability provided by DEX Self-service to diagnose and resolve device issues. Your end users can access this capability through Desktop Assistant, Employee Center, or Virtual Agent to\n self-resolve detected issues.</li>\n </ol>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.5 - March 2025</dt>\n <dd class=\"dd\">Fixed: Minor bug fixes related to Access Control List (ACL) and application creation.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_ifm_3mw_c2c\">\n <li class=\"li\">Digital Experience Score: Digital Experience Score measures and consolidates quantitative and qualitative data to provide a holistic view into your organization's digital employee experience. Digital Experience Score\n analyses three key data sources:<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_sy5_152_wfc\">\n <li class=\"li\">Monitored metrics from end-user devices</li>\n <li class=\"li\">User sentiment</li>\n <li class=\"li\">Service desk experience</li>\n </ul></li>\n <li class=\"li\">Provision for Digital End-User Experience (DEX) service desk agent to take actions on a device:<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_pgm_3mw_c2c\">\n <li class=\"li\">Supported actions:<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_qgm_3mw_c2c\">\n <li class=\"li\">Clear application cache</li>\n <li class=\"li\">Clear browser cache</li>\n <li class=\"li\">Clear DNS cache</li>\n <li class=\"li\">End process</li>\n <li class=\"li\">Perform disk cleanup</li>\n <li class=\"li\">Restart service</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Application network experience: Get visibility into application performance across network paths, tracking key metrics such as latency, packet loss, and jitter.</li>\n <li class=\"li\">New in metrics monitoring:<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_rgm_3mw_c2c\">\n <li class=\"li\">System compliance score: A holistic score (1-100%) reflecting compliant and non-compliant system attributes and applications.</li>\n <li class=\"li\">Enhanced memory monitoring: New charts for virtual memory, pages/sec, page usage, and page file size to gain deeper visibility into memory utilization and paging performance.</li>\n <li class=\"li\">User application CPU consumption: Leverage a detailed breakdown of CPU usage by user applications to identify resource-heavy applications and optimize CPU usage.</li>\n <li class=\"li\">Disk performance charts metrics: New set of metrics such as Avg. disk sec/read, write and transfer, disk queue length, and disk time % to pinpoint disk bottlenecks and improve storage performance.</li>\n <li class=\"li\">Energy consumption for macOS: Energy charts tracking Total energy, CPU/GPU energy, and ANE energy usage to analyze trends, optimize power efficiency, and support sustainability goals.</li>\n <li class=\"li\">Additional hardware and OS details: Provides key details such as CPU processor ID, Windows power plans, and OS metrics (architecture, version, install date, memory statistics).</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_s1m_g52_wfc\">\n <li class=\"li\">Web application management: Updates to web application configuration where DEX admins can configure an existing web application for performance monitoring.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_tzr_blv_2dc\">\n <li class=\"li\">DEX Insights features:<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_cvl_flv_2dc\">\n <li class=\"li\">System compliance report: This feature highlights the applications and attributes on devices that are in compliance with the Zero Trust policy. This will provide a comprehensive view of how well the devices comply\n with customer-defined security measures.</li>\n <li class=\"li\">System performance: This capability identifies high-performance devices by monitoring critical metrics such as CPU usage, memory consumption, disk activity, (Input/Output) I/O usage read, and I/O usage write. This\n ensures a clear understanding of how device performance impacts overall system health.</li>\n <li class=\"li\">Network performance monitoring: Introducing advanced metrics like jitter, latency, and packet loss with a visual representation of network hops. This will provide real-time insights into network performance to\n quickly identify bottlenecks and areas for optimization.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Added:<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_ad1_j52_wfc\">\n <li class=\"li\">Device metrics: Added new device-level metrics including memory usage, system time, and page file size, among others. These metrics will provide deeper insights into device health and performance.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_xzd_2lv_2dc\">\n <li class=\"li\">UI improvements: UI improvements were made to enhance usability, simplify navigation, and improve the overall experience.</li>\n <li class=\"li\">Proactive Engagement: Introduced proactive notifications and updated content for battery health catalog requests, along with alerts to notify users about important system metrics, such as system time. This will help\n users take preemptive actions and ensure optimal device performance.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_uky_lpl_dcc\">\n <li class=\"li\">Metric rules integration with Proactive Engagement</li>\n <li class=\"li\">Metric UI improvements</li>\n <li class=\"li\">Remedial action improvements</li>\n <li class=\"li\">DEX Insight reports</li>\n <li class=\"li\">Service desk user role</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.2 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_qf3_wbw_4bc\">\n <li class=\"li\">Metric rule improvements</li>\n <li class=\"li\">Performance improvements</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.1 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-dex-app-device-health__ul_h2f_gg5_gbc\">\n <li class=\"li\">As a component of the Digital End-User Experience (DEX) product, IT installs this software on end-user devices to monitor applications, networks, and devices to detect issues before they result in downtime and reduce\n employee productivity.</li>\n <li class=\"li\">Previously, IT organizations reacted to issues only after employees submitted an incident ticket. This challenge has been compounded by the growing use of SaaS solutions for important employee digital services, where IT\n has even lesser insight into the employee experience. This solution bridges that gap, enabling IT to identify and resolve the issues proactively.</li>\n <li class=\"li\">ServiceNow Digital End-User Experience extends technology supervision to the devices that employees use with a focus on everything that makes up the experience, which includes SaaS apps, installed apps, and device metrics.\n DEX product suite includes Desktop Assistant, which seamlessly connects the employee with resources for self-service and higher levels of support. IT teams can use this feature to share outage notifications or important\n announcements, while employees can perform their own network tests and diagnostics.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # DEX Application and Device Health release notes
Version history for the DEX
Application and Device Health application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.1.1 - August 2025
* Highlights:
+ Assess your organization's Green IT maturity with actionable insights to identify improvement areas and reduce unnecessary energy consumption and costs. You can see real time energy consumption metrics on the ESG
dashboard.
+ Track and analyze call performance for a particular user in Microsoft Teams with DEX for Microsoft 365.
+ View the consolidated alerts related to devices and applications in the Alerts section of the Device health page.
+ View the new DEX landing page, which includes an updated Devices world map and an improved Impacted devices card.
+ View real-time data for alerts, change requests, and incidents that are impacting a device in the Device events section of the Device health page.
+ Create a remedial action from a check definition, or link an existing remedial action to a check definition.
+ Execute a remedial action for a DEX alert on multiple impacted devices simultaneously.
+ Manage device and application configurations and monitor key DEX components in the new DEX Administration workspace.
* New:
+ Assign ITIL-related roles to DEX userExercise tighter control over the role management system and role delegation. Control who has access to Express list, Alerts, and Incident records now that the ITIL-related roles
have been removed from the dex\_user or dex\_engineer roles.
+ Monitor Microsoft Teams call qualityView detailed metrics for the Microsoft Teams calls of a particular user, including call quality, network metrics, and session data, with DEX for Microsoft 365.
+ Create Remedial Action
- Access the Create Remedial Action page from the DEX Administration workspace. DEX admins can create a remedial action or link an existing remedial action to a check definition.
- To improve the end-user experience, you can also run a remedial action on multiple impacted devices at once. The bulk remedial action can be accessed from the Alerts section.
+ Device health page
- View real-time data from the past 24 hours for alerts, change requests, and incidents impacting a device in the Device events Timeline chart on the Device health page.
* UI changes: Coral themeCoral is now the default theme for the new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral
illustrations to improve your user experience. A dark theme option is available for web and mobile experiences.
* Enhancements to the Web and installed apps monitoring setupMap a DEX application to an existing service in the Service (cmdb\_service\_offering) or Service Instance (cmdb\_service\_auto) tables.
* Administration cardsManage the DEX device and application configurations efficiently with the new DEX Administration workspace.
* Track experience scores of an individual application, Track experience scores of an individual device groupThe Suboptimal devices column has been updated in the following pages:
+ Application health metrics section of the Application experience overview page.
+ Device health metrics section of the Device group page.The column now displays links to device lists that have average or poor metric scores, replacing the previous device count.
* Changed in this release
+ Modified Devices page
- The device view is now optimized and segregated into two tabs based on the user persona. The All devices tab is for DEX operators, and the Devices by ACC status tab is for DEX operators and DEX admins.
- The application performance tab in the Device page has been improved. Filter performance for installed apps and web apps by date and time, and view the performance metrics for the last seven days.
- Access the performance page to view the performance and details of both installed and web applications.
- Filter the active devices to view only the devices that were active in the last five minutes.
+ Updated landing page: The world map in the Devices section on the DEX landing page now shows the devices list instead of users list. The Impacted devices card now shows the count of impacted users based on the alerts
of both the devices and the applications running on that device.
+ Updated users link reference: The user link now redirects to Users page in the Service Operations Workspace.
+ Changed device alerts: View alerts for both your device and its applications in the Alerts section of the Devices page.
* Removed in this release:
+ Removed the Impacted users and Active users cards from the landing page.
+ Removed the Users page.
+ Removed the Users list page.
+ Removed the Users and Devices filters from the Devices page.
#### Version 3.0.8 - June 2025
* New:
+ Guided setup for setting up Agent Client Collector (ACC) agents
+ Guided setup for setting up DEX Desktop Assistant
+ Guided setup for setting up DEX Browser Extension
+ Revamped DEX Administration page on Service Operations Workspace (SOW)
* Fixed: Minor fixes to Application registration, Fenix enrichment, and Agent policy.
#### Version 3.0.2 - May 2025
* New:
* 1. Enforcing security policy via Windows registry key monitoring: Once the admin has configured the registry, DEX starts real-time tracking of these registry values across all corporate devices. The outcomes of this
feature are listed below:
+ The DEX admin successfully detects and resolves registry misconfigurations.
+ IT teams ensure policy enforcement across all endpoints.
+ The organization reduces security risks and maintains compliance effortlessly.
2. Automated device scanning via ACC
+ DEX scans all managed devices for the presence of executables.
+ DEX performs continuous or scheduled scanning to ensure updated results.
+ DEX Insights page shows Summary view.
3. Added a new remedial action for app crashes using JAMF, supporting base system applications such as Teams, Outlook, and Zoom
4. Added a new metric for app freeze detection and introduced a new remedial action to clear cache for the application on both macOS and Windows devices.
5. Enable the Device health check capability provided by DEX Self-service to diagnose and resolve device issues. Your end users can access this capability through Desktop Assistant, Employee Center, or Virtual Agent to
self-resolve detected issues.
#### Version 2.5.5 - March 2025
Fixed: Minor bug fixes related to Access Control List (ACL) and application creation.
#### Version 2.5.0 - February 2025
* New:
+ Digital Experience Score: Digital Experience Score measures and consolidates quantitative and qualitative data to provide a holistic view into your organization's digital employee experience. Digital Experience Score
analyses three key data sources:
- Monitored metrics from end-user devices
- User sentiment
- Service desk experience
+ Provision for Digital End-User Experience (DEX) service desk agent to take actions on a device:
- Supported actions:
* Clear application cache
* Clear browser cache
* Clear DNS cache
* End process
* Perform disk cleanup
* Restart service
+ Application network experience: Get visibility into application performance across network paths, tracking key metrics such as latency, packet loss, and jitter.
+ New in metrics monitoring:
- System compliance score: A holistic score (1-100%) reflecting compliant and non-compliant system attributes and applications.
- Enhanced memory monitoring: New charts for virtual memory, pages/sec, page usage, and page file size to gain deeper visibility into memory utilization and paging performance.
- User application CPU consumption: Leverage a detailed breakdown of CPU usage by user applications to identify resource-heavy applications and optimize CPU usage.
- Disk performance charts metrics: New set of metrics such as Avg. disk sec/read, write and transfer, disk queue length, and disk time % to pinpoint disk bottlenecks and improve storage performance.
- Energy consumption for macOS: Energy charts tracking Total energy, CPU/GPU energy, and ANE energy usage to analyze trends, optimize power efficiency, and support sustainability goals.
- Additional hardware and OS details: Provides key details such as CPU processor ID, Windows power plans, and OS metrics (architecture, version, install date, memory statistics).
* Changed:
+ Web application management: Updates to web application configuration where DEX admins can configure an existing web application for performance monitoring.
#### Version 2.4.1 - November 2024
* New:
+ DEX Insights features:
- System compliance report: This feature highlights the applications and attributes on devices that are in compliance with the Zero Trust policy. This will provide a comprehensive view of how well the devices comply
with customer-defined security measures.
- System performance: This capability identifies high-performance devices by monitoring critical metrics such as CPU usage, memory consumption, disk activity, (Input/Output) I/O usage read, and I/O usage write. This
ensures a clear understanding of how device performance impacts overall system health.
- Network performance monitoring: Introducing advanced metrics like jitter, latency, and packet loss with a visual representation of network hops. This will provide real-time insights into network performance to
quickly identify bottlenecks and areas for optimization.
* Added:
+ Device metrics: Added new device-level metrics including memory usage, system time, and page file size, among others. These metrics will provide deeper insights into device health and performance.
* Changed:
+ UI improvements: UI improvements were made to enhance usability, simplify navigation, and improve the overall experience.
+ Proactive Engagement: Introduced proactive notifications and updated content for battery health catalog requests, along with alerts to notify users about important system metrics, such as system time. This will help
users take preemptive actions and ensure optimal device performance.
#### Version 2.3.0 - August 2024
* Changed:
+ Metric rules integration with Proactive Engagement
+ Metric UI improvements
+ Remedial action improvements
+ DEX Insight reports
+ Service desk user role
#### Version 2.2.2 - June 2024
* Fixed:
+ Metric rule improvements
+ Performance improvements
#### Version 2.2.1 - May 2024
* As a component of the Digital End-User Experience (DEX) product, IT installs this software on end-user devices to monitor applications, networks, and devices to detect issues before they result in downtime and reduce
employee productivity.
* Previously, IT organizations reacted to issues only after employees submitted an incident ticket. This challenge has been compounded by the growing use of SaaS solutions for important employee digital services, where IT
has even lesser insight into the employee experience. This solution bridges that gap, enabling IT to identify and resolve the issues proactively.
* ServiceNow Digital End-User Experience extends technology supervision to the devices that employees use with a focus on everything that makes up the experience, which includes SaaS apps, installed apps, and device metrics.
DEX product suite includes Desktop Assistant, which seamlessly connects the employee with resources for self-service and higher levels of support. IT teams can use this feature to share outage notifications or important
announcements, while employees can perform their own network tests and diagnostics.
| ---
title: DEX Application and Device Health release notes
description: Version history for the DEX Application and Device Health application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# DEX Application and Device Health release notes
Version history for the DEX
Application and Device Health application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.1.1 - August 2025
* Highlights:
+ Assess your organization's Green IT maturity with actionable insights to identify improvement areas and reduce unnecessary energy consumption and costs. You can see real time energy consumption metrics on the ESG
dashboard.
+ Track and analyze call performance for a particular user in Microsoft Teams with DEX for Microsoft 365.
+ View the consolidated alerts related to devices and applications in the Alerts section of the Device health page.
+ View the new DEX landing page, which includes an updated Devices world map and an improved Impacted devices card.
+ View real-time data for alerts, change requests, and incidents that are impacting a device in the Device events section of the Device health page.
+ Create a remedial action from a check definition, or link an existing remedial action to a check definition.
+ Execute a remedial action for a DEX alert on multiple impacted devices simultaneously.
+ Manage device and application configurations and monitor key DEX components in the new DEX Administration workspace.
* New:
+ Assign ITIL-related roles to DEX userExercise tighter control over the role management system and role delegation. Control who has access to Express list, Alerts, and Incident records now that the ITIL-related roles
have been removed from the dex\_user or dex\_engineer roles.
+ Monitor Microsoft Teams call qualityView detailed metrics for the Microsoft Teams calls of a particular user, including call quality, network metrics, and session data, with DEX for Microsoft 365.
+ Create Remedial Action
- Access the Create Remedial Action page from the DEX Administration workspace. DEX admins can create a remedial action or link an existing remedial action to a check definition.
- To improve the end-user experience, you can also run a remedial action on multiple impacted devices at once. The bulk remedial action can be accessed from the Alerts section.
+ Device health page
- View real-time data from the past 24 hours for alerts, change requests, and incidents impacting a device in the Device events Timeline chart on the Device health page.
* UI changes: Coral themeCoral is now the default theme for the new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral
illustrations to improve your user experience. A dark theme option is available for web and mobile experiences.
* Enhancements to the Web and installed apps monitoring setupMap a DEX application to an existing service in the Service (cmdb\_service\_offering) or Service Instance (cmdb\_service\_auto) tables.
* Administration cardsManage the DEX device and application configurations efficiently with the new DEX Administration workspace.
* Track experience scores of an individual application, Track experience scores of an individual device groupThe Suboptimal devices column has been updated in the following pages:
+ Application health metrics section of the Application experience overview page.
+ Device health metrics section of the Device group page.The column now displays links to device lists that have average or poor metric scores, replacing the previous device count.
* Changed in this release
+ Modified Devices page
- The device view is now optimized and segregated into two tabs based on the user persona. The All devices tab is for DEX operators, and the Devices by ACC status tab is for DEX operators and DEX admins.
- The application performance tab in the Device page has been improved. Filter performance for installed apps and web apps by date and time, and view the performance metrics for the last seven days.
- Access the performance page to view the performance and details of both installed and web applications.
- Filter the active devices to view only the devices that were active in the last five minutes.
+ Updated landing page: The world map in the Devices section on the DEX landing page now shows the devices list instead of users list. The Impacted devices card now shows the count of impacted users based on the alerts
of both the devices and the applications running on that device.
+ Updated users link reference: The user link now redirects to Users page in the Service Operations Workspace.
+ Changed device alerts: View alerts for both your device and its applications in the Alerts section of the Devices page.
* Removed in this release:
+ Removed the Impacted users and Active users cards from the landing page.
+ Removed the Users page.
+ Removed the Users list page.
+ Removed the Users and Devices filters from the Devices page.
#### Version 3.0.8 - June 2025
* New:
+ Guided setup for setting up Agent Client Collector (ACC) agents
+ Guided setup for setting up DEX Desktop Assistant
+ Guided setup for setting up DEX Browser Extension
+ Revamped DEX Administration page on Service Operations Workspace (SOW)
* Fixed: Minor fixes to Application registration, Fenix enrichment, and Agent policy.
#### Version 3.0.2 - May 2025
* New:
* 1. Enforcing security policy via Windows registry key monitoring: Once the admin has configured the registry, DEX starts real-time tracking of these registry values across all corporate devices. The outcomes of this
feature are listed below:
+ The DEX admin successfully detects and resolves registry misconfigurations.
+ IT teams ensure policy enforcement across all endpoints.
+ The organization reduces security risks and maintains compliance effortlessly.
2. Automated device scanning via ACC
+ DEX scans all managed devices for the presence of executables.
+ DEX performs continuous or scheduled scanning to ensure updated results.
+ DEX Insights page shows Summary view.
3. Added a new remedial action for app crashes using JAMF, supporting base system applications such as Teams, Outlook, and Zoom
4. Added a new metric for app freeze detection and introduced a new remedial action to clear cache for the application on both macOS and Windows devices.
5. Enable the Device health check capability provided by DEX Self-service to diagnose and resolve device issues. Your end users can access this capability through Desktop Assistant, Employee Center, or Virtual Agent to
self-resolve detected issues.
#### Version 2.5.5 - March 2025
Fixed: Minor bug fixes related to Access Control List (ACL) and application creation.
#### Version 2.5.0 - February 2025
* New:
+ Digital Experience Score: Digital Experience Score measures and consolidates quantitative and qualitative data to provide a holistic view into your organization's digital employee experience. Digital Experience Score
analyses three key data sources:
- Monitored metrics from end-user devices
- User sentiment
- Service desk experience
+ Provision for Digital End-User Experience (DEX) service desk agent to take actions on a device:
- Supported actions:
* Clear application cache
* Clear browser cache
* Clear DNS cache
* End process
* Perform disk cleanup
* Restart service
+ Application network experience: Get visibility into application performance across network paths, tracking key metrics such as latency, packet loss, and jitter.
+ New in metrics monitoring:
- System compliance score: A holistic score (1-100%) reflecting compliant and non-compliant system attributes and applications.
- Enhanced memory monitoring: New charts for virtual memory, pages/sec, page usage, and page file size to gain deeper visibility into memory utilization and paging performance.
- User application CPU consumption: Leverage a detailed breakdown of CPU usage by user applications to identify resource-heavy applications and optimize CPU usage.
- Disk performance charts metrics: New set of metrics such as Avg. disk sec/read, write and transfer, disk queue length, and disk time % to pinpoint disk bottlenecks and improve storage performance.
- Energy consumption for macOS: Energy charts tracking Total energy, CPU/GPU energy, and ANE energy usage to analyze trends, optimize power efficiency, and support sustainability goals.
- Additional hardware and OS details: Provides key details such as CPU processor ID, Windows power plans, and OS metrics (architecture, version, install date, memory statistics).
* Changed:
+ Web application management: Updates to web application configuration where DEX admins can configure an existing web application for performance monitoring.
#### Version 2.4.1 - November 2024
* New:
+ DEX Insights features:
- System compliance report: This feature highlights the applications and attributes on devices that are in compliance with the Zero Trust policy. This will provide a comprehensive view of how well the devices comply
with customer-defined security measures.
- System performance: This capability identifies high-performance devices by monitoring critical metrics such as CPU usage, memory consumption, disk activity, (Input/Output) I/O usage read, and I/O usage write. This
ensures a clear understanding of how device performance impacts overall system health.
- Network performance monitoring: Introducing advanced metrics like jitter, latency, and packet loss with a visual representation of network hops. This will provide real-time insights into network performance to
quickly identify bottlenecks and areas for optimization.
* Added:
+ Device metrics: Added new device-level metrics including memory usage, system time, and page file size, among others. These metrics will provide deeper insights into device health and performance.
* Changed:
+ UI improvements: UI improvements were made to enhance usability, simplify navigation, and improve the overall experience.
+ Proactive Engagement: Introduced proactive notifications and updated content for battery health catalog requests, along with alerts to notify users about important system metrics, such as system time. This will help
users take preemptive actions and ensure optimal device performance.
#### Version 2.3.0 - August 2024
* Changed:
+ Metric rules integration with Proactive Engagement
+ Metric UI improvements
+ Remedial action improvements
+ DEX Insight reports
+ Service desk user role
#### Version 2.2.2 - June 2024
* Fixed:
+ Metric rule improvements
+ Performance improvements
#### Version 2.2.1 - May 2024
* As a component of the Digital End-User Experience (DEX) product, IT installs this software on end-user devices to monitor applications, networks, and devices to detect issues before they result in downtime and reduce
employee productivity.
* Previously, IT organizations reacted to issues only after employees submitted an incident ticket. This challenge has been compounded by the growing use of SaaS solutions for important employee digital services, where IT
has even lesser insight into the employee experience. This solution bridges that gap, enabling IT to identify and resolve the issues proactively.
* ServiceNow Digital End-User Experience extends technology supervision to the devices that employees use with a focus on everything that makes up the experience, which includes SaaS apps, installed apps, and device metrics.
DEX product suite includes Desktop Assistant, which seamlessly connects the employee with resources for self-service and higher levels of support. IT teams can use this feature to share outage notifications or important
announcements, while employees can perform their own network tests and diagnostics.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-content-playbook.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-content-playbook.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-dex-content-playbook.html | DEX Content Playbook release notes | Version history for the DEX Content Playbook application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-dex-content-playbook.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-dex-content-playbook.html"><body id="store-rn-itom-dex-content-playbook"><main role="main"><article role="article" class="dita" id="store-rn-itom-dex-content-playbook" aria-labelledby="title_store-rn-itom-dex-content-playbook">
<h1 class="title topictitle1" id="title_store-rn-itom-dex-content-playbook"><span class="ph">DEX Content Playbook</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">DEX Content Playbook</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-dex-content-playbook__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d66986e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.1.0 - August 2025</dt>
<dd class="dd">See <a class="xref true-external" href="https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-app-device-health.html" target="_blank">DEX Application and Device Health</a> product for release notes. This app is a dependency of DEX Application and Device Health.</dd>
<dt class="dt dlterm">Version 2.5.0 - February 2025</dt>
<dd class="dd" id="store-rn-itom-dex-content-playbook__latest-store-rn-itom-dex-content-playbook">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-dex-content-playbook__ul_ypl_fmw_c2c">
<li class="li">macOS metrics: System crashes, Application crashes, VPN details, Energy consumption, and Power consumption</li>
<li class="li">Windows metrics: Windows registry keys, SCCM, list of executables, and BIOS details</li>
</ul></li>
<li class="li">Changed: macOS metrics: System memory details, BitLocker details, and Hard Drive status</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.4.0 - November 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-dex-content-playbook__ul_rgy_kys_ddc">
<li class="li">New:<ul class="ul" id="store-rn-itom-dex-content-playbook__ul_gj5_mys_ddc">
<li class="li">Metrics:<ul class="ul" id="store-rn-itom-dex-content-playbook__ul_g5s_mys_ddc">
<li class="li">macOS metrics: Support System compliance</li>
<li class="li">Windows metrics: Memory details, Incoming network bytes, Outgoing network bytes, Domain network details, Domain network route details, Network adapter details, Network connection profiles, System compliance, CPU
performance details, Device details processor ID, OS details, Memory details - virtual memory VPN status</li>
</ul></li>
<li class="li">Actions:<ul class="ul" id="store-rn-itom-dex-content-playbook__ul_lb4_mys_ddc">
<li class="li">macOS actions: Restart service</li>
<li class="li">Windows actions: Disk clean up, Restart service, and Clear app cache</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.3.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-itom-dex-content-playbook__ul_ndt_mpl_dcc">
<li class="li">Metric rule integration with Proactive Engagement</li>
<li class="li">Device metric UI improvements</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.3 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-dex-content-playbook__ul_cxc_vbw_4bc">
<li class="li">Metric Rule Improvements</li>
<li class="li">Performance Improvements</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.1 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The DEX Content Playbook provides the content to assist with monitoring applications and devices, as well as offer support for remediating identified experience issues.</li>
<li class="li">A content playbook helps you to interpret new data from SaaS and local-to-the-device installed application monitoring, as well as health monitoring from the employee's device itself.</li>
<li class="li">Monitoring encompasses the measurement of application performance and availability, as well as device system characteristics, to guarantee a positive digital experience for end-users.</li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-dex-content-playbook.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-dex-content-playbook.html\"><body id=\"store-rn-itom-dex-content-playbook\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-dex-content-playbook\" aria-labelledby=\"title_store-rn-itom-dex-content-playbook\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-dex-content-playbook\"><span class=\"ph\">DEX Content Playbook</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">DEX Content Playbook</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-dex-content-playbook__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d66986e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.1.0 - August 2025</dt>\n <dd class=\"dd\">See <a class=\"xref true-external\" href=\"https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-app-device-health.html\" target=\"_blank\">DEX Application and Device Health</a> product for release notes. This app is a dependency of DEX Application and Device Health.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-dex-content-playbook__latest-store-rn-itom-dex-content-playbook\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-dex-content-playbook__ul_ypl_fmw_c2c\">\n <li class=\"li\">macOS metrics: System crashes, Application crashes, VPN details, Energy consumption, and Power consumption</li>\n <li class=\"li\">Windows metrics: Windows registry keys, SCCM, list of executables, and BIOS details</li>\n </ul></li>\n <li class=\"li\">Changed: macOS metrics: System memory details, BitLocker details, and Hard Drive status</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-dex-content-playbook__ul_rgy_kys_ddc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-dex-content-playbook__ul_gj5_mys_ddc\">\n <li class=\"li\">Metrics:<ul class=\"ul\" id=\"store-rn-itom-dex-content-playbook__ul_g5s_mys_ddc\">\n <li class=\"li\">macOS metrics: Support System compliance</li>\n <li class=\"li\">Windows metrics: Memory details, Incoming network bytes, Outgoing network bytes, Domain network details, Domain network route details, Network adapter details, Network connection profiles, System compliance, CPU\n performance details, Device details processor ID, OS details, Memory details - virtual memory VPN status</li>\n </ul></li>\n <li class=\"li\">Actions:<ul class=\"ul\" id=\"store-rn-itom-dex-content-playbook__ul_lb4_mys_ddc\">\n <li class=\"li\">macOS actions: Restart service</li>\n <li class=\"li\">Windows actions: Disk clean up, Restart service, and Clear app cache</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-dex-content-playbook__ul_ndt_mpl_dcc\">\n <li class=\"li\">Metric rule integration with Proactive Engagement</li>\n <li class=\"li\">Device metric UI improvements</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.3 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-dex-content-playbook__ul_cxc_vbw_4bc\">\n <li class=\"li\">Metric Rule Improvements</li>\n <li class=\"li\">Performance Improvements</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.1 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The DEX Content Playbook provides the content to assist with monitoring applications and devices, as well as offer support for remediating identified experience issues.</li>\n <li class=\"li\">A content playbook helps you to interpret new data from SaaS and local-to-the-device installed application monitoring, as well as health monitoring from the employee's device itself.</li>\n <li class=\"li\">Monitoring encompasses the measurement of application performance and availability, as well as device system characteristics, to guarantee a positive digital experience for end-users.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # DEX Content Playbook release notes
Version history for the DEX Content Playbook application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.1.0 - August 2025
See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.
#### Version 2.5.0 - February 2025
* New:
+ macOS metrics: System crashes, Application crashes, VPN details, Energy consumption, and Power consumption
+ Windows metrics: Windows registry keys, SCCM, list of executables, and BIOS details
* Changed: macOS metrics: System memory details, BitLocker details, and Hard Drive status
#### Version 2.4.0 - November 2024
* New:
+ Metrics:
- macOS metrics: Support System compliance
- Windows metrics: Memory details, Incoming network bytes, Outgoing network bytes, Domain network details, Domain network route details, Network adapter details, Network connection profiles, System compliance, CPU
performance details, Device details processor ID, OS details, Memory details - virtual memory VPN status
+ Actions:
- macOS actions: Restart service
- Windows actions: Disk clean up, Restart service, and Clear app cache
#### Version 2.3.0 - August 2024
* Changed:
+ Metric rule integration with Proactive Engagement
+ Device metric UI improvements
#### Version 2.2.3 - June 2024
* Fixed:
+ Metric Rule Improvements
+ Performance Improvements
#### Version 2.2.1 - May 2024
* The DEX Content Playbook provides the content to assist with monitoring applications and devices, as well as offer support for remediating identified experience issues.
* A content playbook helps you to interpret new data from SaaS and local-to-the-device installed application monitoring, as well as health monitoring from the employee's device itself.
* Monitoring encompasses the measurement of application performance and availability, as well as device system characteristics, to guarantee a positive digital experience for end-users.
| ---
title: DEX Content Playbook release notes
description: Version history for the DEX Content Playbook application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# DEX Content Playbook release notes
Version history for the DEX Content Playbook application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.1.0 - August 2025
See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.
#### Version 2.5.0 - February 2025
* New:
+ macOS metrics: System crashes, Application crashes, VPN details, Energy consumption, and Power consumption
+ Windows metrics: Windows registry keys, SCCM, list of executables, and BIOS details
* Changed: macOS metrics: System memory details, BitLocker details, and Hard Drive status
#### Version 2.4.0 - November 2024
* New:
+ Metrics:
- macOS metrics: Support System compliance
- Windows metrics: Memory details, Incoming network bytes, Outgoing network bytes, Domain network details, Domain network route details, Network adapter details, Network connection profiles, System compliance, CPU
performance details, Device details processor ID, OS details, Memory details - virtual memory VPN status
+ Actions:
- macOS actions: Restart service
- Windows actions: Disk clean up, Restart service, and Clear app cache
#### Version 2.3.0 - August 2024
* Changed:
+ Metric rule integration with Proactive Engagement
+ Device metric UI improvements
#### Version 2.2.3 - June 2024
* Fixed:
+ Metric Rule Improvements
+ Performance Improvements
#### Version 2.2.1 - May 2024
* The DEX Content Playbook provides the content to assist with monitoring applications and devices, as well as offer support for remediating identified experience issues.
* A content playbook helps you to interpret new data from SaaS and local-to-the-device installed application monitoring, as well as health monitoring from the employee's device itself.
* Monitoring encompasses the measurement of application performance and availability, as well as device system characteristics, to guarantee a positive digital experience for end-users.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-desktop-assistant.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-desktop-assistant.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-dex-desktop-assistant.html | DEX Desktop Assistant release notes | Version history for the DEX Desktop Assistant application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-dex-desktop-assistant.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-dex-desktop-assistant.html"><body id="store-rn-itom-dex-desktop-assistant"><main role="main"><article role="article" class="dita" id="store-rn-itom-dex-desktop-assistant" aria-labelledby="title_store-rn-itom-dex-desktop-assistant">
<h1 class="title topictitle1" id="title_store-rn-itom-dex-desktop-assistant"><span class="ph">DEX</span>
<span class="ph">Desktop Assistant</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">DEX</span>
<span class="ph">Desktop Assistant</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-dex-desktop-assistant__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d533169e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.1.0 - August 2025</dt>
<dd class="dd">See <a class="xref true-external" href="https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-app-device-health.html" target="_blank">DEX Application and Device Health</a> product for release notes. This app is a dependency of DEX Application and Device Health.</dd>
<dt class="dt dlterm">Version 2.5.1 - February 2025</dt>
<dd class="dd" id="store-rn-itom-dex-desktop-assistant__latest-store-rn-itom-dex-desktop-assistant">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-dex-desktop-assistant__ul_vfx_2mw_c2c">
<li class="li">Push notifications for Major Incident Management (MIM) on Desktop Assistant: Provision for Major Incident managers to send targeted and location-based push notifications to employees using Desktop Assistant as an
additional communication channel.</li>
<li class="li">Push notification for Proactive Engagement: Proactively engage with your employees through Desktop Assistant, enabling them to take quick actions and resolve their issues.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.4.0 - November 2024</dt>
<dd class="dd">Minor bug fixes and security improvements.</dd>
<dt class="dt dlterm">Version 2.3.0 - August 2024</dt>
<dd class="dd">Changed: UI Improvements.</dd>
<dt class="dt dlterm">Version 2.2.0 - May 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-dex-desktop-assistant__ul_l1k_pg5_gbc">
<li class="li">Desktop Assistant establishes a continuous communication channel for your employees, enabling them to easily access self-service options and receive timely notifications. This effectively minimizes any barriers to employee
productivity.</li>
<li class="li">Desktop Assistant enhances self-help for employees. This seamlessly connects the employee with resources for self-service and higher levels of support. IT can use it to notify of outages or other important announcements,
or the employee can do their own network tests and other diagnostics. Desktop Assistant also provides easy access to catalogs, ServiceNow Employee Center, and other useful self-help actions, such as chatting with a virtual
agent.</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-dex-desktop-assistant.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-dex-desktop-assistant.html\"><body id=\"store-rn-itom-dex-desktop-assistant\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-dex-desktop-assistant\" aria-labelledby=\"title_store-rn-itom-dex-desktop-assistant\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-dex-desktop-assistant\"><span class=\"ph\">DEX</span>\n <span class=\"ph\">Desktop Assistant</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">DEX</span>\n <span class=\"ph\">Desktop Assistant</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-dex-desktop-assistant__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d533169e73\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.1.0 - August 2025</dt>\n <dd class=\"dd\">See <a class=\"xref true-external\" href=\"https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-dex-app-device-health.html\" target=\"_blank\">DEX Application and Device Health</a> product for release notes. This app is a dependency of DEX Application and Device Health.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.1 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-dex-desktop-assistant__latest-store-rn-itom-dex-desktop-assistant\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-dex-desktop-assistant__ul_vfx_2mw_c2c\">\n <li class=\"li\">Push notifications for Major Incident Management (MIM) on Desktop Assistant: Provision for Major Incident managers to send targeted and location-based push notifications to employees using Desktop Assistant as an\n additional communication channel.</li>\n <li class=\"li\">Push notification for Proactive Engagement: Proactively engage with your employees through Desktop Assistant, enabling them to take quick actions and resolve their issues.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - November 2024</dt>\n <dd class=\"dd\">Minor bug fixes and security improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.0 - August 2024</dt>\n <dd class=\"dd\">Changed: UI Improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-dex-desktop-assistant__ul_l1k_pg5_gbc\">\n <li class=\"li\">Desktop Assistant establishes a continuous communication channel for your employees, enabling them to easily access self-service options and receive timely notifications. This effectively minimizes any barriers to employee\n productivity.</li>\n <li class=\"li\">Desktop Assistant enhances self-help for employees. This seamlessly connects the employee with resources for self-service and higher levels of support. IT can use it to notify of outages or other important announcements,\n or the employee can do their own network tests and other diagnostics. Desktop Assistant also provides easy access to catalogs, ServiceNow Employee Center, and other useful self-help actions, such as chatting with a virtual\n agent.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # DEX Desktop Assistant release notes
Version history for the DEX
Desktop Assistant application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.1.0 - August 2025
See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.
#### Version 2.5.1 - February 2025
* New:
+ Push notifications for Major Incident Management (MIM) on Desktop Assistant: Provision for Major Incident managers to send targeted and location-based push notifications to employees using Desktop Assistant as an
additional communication channel.
+ Push notification for Proactive Engagement: Proactively engage with your employees through Desktop Assistant, enabling them to take quick actions and resolve their issues.
#### Version 2.4.0 - November 2024
Minor bug fixes and security improvements.
#### Version 2.3.0 - August 2024
Changed: UI Improvements.
#### Version 2.2.0 - May 2024
* Desktop Assistant establishes a continuous communication channel for your employees, enabling them to easily access self-service options and receive timely notifications. This effectively minimizes any barriers to employee
productivity.
* Desktop Assistant enhances self-help for employees. This seamlessly connects the employee with resources for self-service and higher levels of support. IT can use it to notify of outages or other important announcements,
or the employee can do their own network tests and other diagnostics. Desktop Assistant also provides easy access to catalogs, ServiceNow Employee Center, and other useful self-help actions, such as chatting with a virtual
agent.
| ---
title: DEX Desktop Assistant release notes
description: Version history for the DEX Desktop Assistant application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Service Management release notes
---
# DEX Desktop Assistant release notes
Version history for the DEX
Desktop Assistant application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.1.0 - August 2025
See DEX Application and Device Health product for release notes. This app is a dependency of DEX Application and Device Health.
#### Version 2.5.1 - February 2025
* New:
+ Push notifications for Major Incident Management (MIM) on Desktop Assistant: Provision for Major Incident managers to send targeted and location-based push notifications to employees using Desktop Assistant as an
additional communication channel.
+ Push notification for Proactive Engagement: Proactively engage with your employees through Desktop Assistant, enabling them to take quick actions and resolve their issues.
#### Version 2.4.0 - November 2024
Minor bug fixes and security improvements.
#### Version 2.3.0 - August 2024
Changed: UI Improvements.
#### Version 2.2.0 - May 2024
* Desktop Assistant establishes a continuous communication channel for your employees, enabling them to easily access self-service options and receive timely notifications. This effectively minimizes any barriers to employee
productivity.
* Desktop Assistant enhances self-help for employees. This seamlessly connects the employee with resources for self-service and higher levels of support. IT can use it to notify of outages or other important announcements,
or the employee can do their own network tests and other diagnostics. Desktop Assistant also provides easy access to catalogs, ServiceNow Employee Center, and other useful self-help actions, such as chatting with a virtual
agent.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-discovery-admin-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-discovery-admin-workspace.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-discovery-admin-workspace.html | Discovery Admin Workspace release notes | Version history for the Discovery Admin Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-discovery-admin-workspace.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-discovery-admin-workspace.html"><body id="store-rn-itom-discovery-admin-workspace"><main role="main"><article role="article" class="dita" id="store-rn-itom-discovery-admin-workspace" aria-labelledby="title_store-rn-itom-discovery-admin-workspace">
<h1 class="title topictitle1" id="title_store-rn-itom-discovery-admin-workspace">Discovery Admin Workspace release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Discovery Admin Workspace application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-discovery-admin-workspace__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d419686e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.10.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">The 'CAPI to Patterns' and 'Probes to pattern migration' cards are now hidden when the migration process completes successfully.</li>
<li class="li">The cards that display on the ITOM Visibility apps page have been updated.</li>
<li class="li">An 'Actions' button has been added to the Anomaly Detection tab, allowing users to navigate to settings and clear anomalies.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Issues with viewing and editing the Discovery status column have been resolved.</li>
<li class="li">The schedule title now displays correctly on the Discovery status details page.</li>
<li class="li">Anomaly detection now functions properly for cloud schedules.</li>
<li class="li">The 'Export' button is now visible under the Server tab in the Service Operations Workspace.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.9.0 - June 2025</dt>
<dd class="dd" id="store-rn-itom-discovery-admin-workspace__latest-store-rn-itom-discovery-admin-workspace">
<ul class="ul">
<li class="li">New: Added an option to use the event framework for processing Discovery sensors. This has a mainline dependency on Xanadu Patch 9 and Yokohama Patch 4.</li>
<li class="li">Fixed the 'Save' functionality on the Settings page to enable anomaly detection.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.8.0 - May 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Home (existing tab): <ul class="ul">
<li class="li">'Active Schedules' card to display total number of active IP-based and Cloud Discovery schedules.</li>
<li class="li">'Schedules with Anomalies' card to display number of Discovery schedules with anomalies over the last 'X' days, The 'X' days can be configured on the Settings page by selecting one of the drop-down values for the
Time scale property.</li>
</ul>
</li>
<li class="li">Schedules (existing tab): <ul class="ul">
<li class="li">Overview: The dashboard includes an 'Active Schedules' card, scorecards for 'Schedules without Anomalies' and 'Schedules with Anomalies', and a bar chart that categorizes anomalies by type. Additionally, a new
trending graph will display completed schedules alongside schedules with various types of anomalies. A timeline view will also be introduced to show system plugin upgrades and store app upgrades, synchronized with
the trending graph's timeline.</li>
<li class="li">Discovery Schedules ->Overview: A new section that features scorecards and graphs for Total CIs, Total Errors, and Discovery Duration. Additionally, a timeline and a banner provides information about the most
severe anomaly detected for the selected schedule, if any anomalies are detected.</li>
</ul>
</li>
<li class="li">Diagnostics (existing tab): <ul class="ul">
<li class="li">Virtual Agent: <ul class="ul">
<li class="li">Discovery and MID Server Health Validation <ul class="ul">
<li class="li">MID Server Pre-Upgrade Check.</li>
<li class="li">MID Server Status validation.</li>
<li class="li">MID Server Mutual Authentication validation.</li>
</ul>
</li>
<li class="li">Discovery Performance Metrics review <ul class="ul">
<li class="li">Samples the ECC Queue for a Discovery status and provides average wait times, as well as information about probes and sensors that took the longest time to complete.</li>
</ul>
</li>
<li class="li">Retrieve logs</li>
</ul>
</li>
</ul>
</li>
<li class="li">Support Tools (existing tab under Diagnostics): <ul class="ul">
<li class="li">New tools added: <ul class="ul">
<li class="li">Missing IPs in schedules</li>
<li class="li">Retrieve Logs</li>
</ul>
</li>
</ul>
</li>
<li class="li">Anomaly detection (new tab tab under Diagnostics) - Displays all the Discovery schedules with anomalies detected in the last x days. This time scale can be configured on the Settings page.</li>
<li class="li">Settings (new tab) - Enables you to customize and manage high-level Discovery properties so they're tailored to meet your specific needs.</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Home: Error tasks card is now configured to show counts based on the time scale property in the Settings page (last 7, 14, or 30 days).</li>
<li class="li">Schedules -> Discovery Schedules (existing tab): <ul class="ul">
<li class="li">Added 'Quick Discovery' and 'New Discovery' buttons.</li>
<li class="li">Added new cards for Total Discovery Schedules, IP-based Schedules, and Cloud Schedules. Additionally, a new 'Provider' column and filters for Discovery by, Location, and Provider have been introduced in the
Discovery Schedules list view, which now includes Cloud Schedules alongside the existing IP-based Schedules.</li>
</ul>
</li>
<li class="li">Schedules -> Discovery Schedules -> (existing tab) clicking on any record -> specific schedule details: <ul class="ul">
<li class="li">Updated schedule header to include anomaly severity information.</li>
<li class="li">Run history: Added icons to indicate Discovery statuses with anomalies.</li>
<li class="li">Run history-> status -> details tab (existing): Cloud discovery schedules now display a Total Cloud Resources count and a horizontal bar graph visualization.</li>
</ul>
</li>
<li class="li">Schedules -> Discovery Status -> Added 'Anomaly type' and 'Anomaly description' to the discovery_status list view. <ul class="ul">
<li class="li">Status Details: <ul class="ul">
<li class="li">Header with anomaly severity information for schedule overall and other schedule metadata.</li>
<li class="li">Status header updated with anomaly severity information.</li>
<li class="li">When a status has an anomaly, a banner with detected anomaly details.</li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
<li class="li">Removed: Home: 'Canceled Discoveries' score card with trending graph on Home page. </li>
</ul></dd>
<dt class="dt dlterm">Version 1.7.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:
<ul class="ul" id="store-rn-itom-discovery-admin-workspace__ul_bwn_vrq_c2c">
<li class="li">Fixed app update version for Tag Governance app on ITOM Visibility apps page
</li>
<li class="li">Fixed Service mapping workspace access
</li>
<li class="li">Fixed 'Missing SNMP Devices' Script run configuration
</li>
<li class="li">Fixed 'Start Time' field configuration in new schedule creation flow
</li>
<li class="li">Improved load times when viewing logs via the Diagnostics tab of Discovery Admin Workspace
</li>
<li class="li">Fixed cosmetic issues in MID server step in new schedule creation flow
</li>
<li class="li">Fixed SaCmd Manager Card visibility when Service Mapping is not installed.
</li>
<li class="li">Fixed Diagnostics tool 'Missing snmp devices' tool button 'Add to OID data' label
</li>
<li class="li">Fixed records link for Discovery Status and IP address for the Diagnostics tool 'Missing SNMP Devices'.
</li>
<li class="li">Fixed access to 'SaCmdManager' Diagnostic tool
</li>
<li class="li">Fixed IP range set reference field data sorting in new schedule creation flow
</li>
<li class="li">Added 'Schedule Name' data point in Discovery status record page
</li>
<li class="li">Fixed List View for Error Task
</li>
<li class="li">Fixed Case management - Name field selection from the list view
</li>
<li class="li">Added tooltip on discovery details graph to explain the labels
</li>
<li class="li">Fixed Diagnostics -> Errors by category pie chart to be clickable
</li>
<li class="li">Fixed Action button in related errors page.
</li>
<li class="li">Fixed Cancel option for non-active discoveries</li>
<li class="li">Removed: Removed the 'Simplify IP ranges' Tuning check</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.5.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-discovery-admin-workspace__ul_x4j_3cc_fdc">
<li class="li">Improved schedule creation experience for IP-based schedules:<ul class="ul" id="store-rn-itom-discovery-admin-workspace__ul_hbn_3cc_fdc">
<li class="li">new capability to add range sets</li>
<li class="li">new ability to save IP ranges as range sets</li>
<li class="li">support for customizing discovery schedule chains using node map.</li>
</ul></li>
<li class="li">Improved diagnostics support tools:<ul class="ul" id="store-rn-itom-discovery-admin-workspace__ul_rx5_jcc_fdc">
<li class="li">Pattern customization check</li>
<li class="li">IRE payload explorer</li>
<li class="li">Discovery customization report</li>
<li class="li">Skipped files from store updates" (admin only)</li>
<li class="li">Command validation task</li>
<li class="li">Missing SNMP OID data</li>
<li class="li">SaCmdManager</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.3 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-discovery-admin-workspace__ul_osd_kwy_dcc">
<li class="li">New:<ul class="ul" id="store-rn-itom-discovery-admin-workspace__ul_ftr_mwy_dcc">
<li class="li">The Discovery admin workspace assists discovery administrators in configuring Discovery, tracking discovery schedules, and managing errors, with diagnostic tools that provide insights into discovered data. Build upon
the content service. Home - a launch pad with quick access to learning modules, Quick Discovery, and ITOM Visibility apps.</li>
<li class="li">Schedule - a single pane of glass to view discovery schedules. Discovery admin can get visibility to schedule details and jobs with insights in to discovery errors.</li>
<li class="li">Diagnostics - control pane for discovery troubleshooting with discovery case management.</li>
<li class="li">Tuning - discovery tuning advice - Scroll of card widgets that show recommendations on tuning advice to fine-tune discovery / MID settings.</li>
<li class="li">Content 360 - ITOM Content service to source.</li>
<li class="li">Insights - dashboards and Insights.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.5 - July 2024</dt>
<dd class="dd">Added compatibility with plugins.</dd>
<dt class="dt dlterm">Version 1.2.3 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-discovery-admin-workspace__ul_p2d_zjw_21c">
<li class="li">AI-assisted application fingerprints: ML Clustering that performs cluster analysis on running process estate and recommends unique fingerprints. Create application CIs with a single click.</li>
<li class="li">ITOM Content Services: Crowdsource clustered running process data from customer instances with Opt-in. AI Librarians curate application classifiers and SNMP OID content every week and distribute them to all customer
instances.</li>
<li class="li">SAM integration outcome create installed software data using process fingerprints.</li>
</ul></li>
<li class="li">ITOM Content Service<ul class="ul" id="store-rn-itom-discovery-admin-workspace__ul_d2m_1kw_21c">
<li class="li">While Opted-in, use crowdsourced content, including running process fingerprints and SNMP OIDs, to get faster and wider visibility of your applications and technology.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.6 - November 2023</dt>
<dd class="dd"><p class="p">This dedicated Workspace for discovery admins allows them a focused overview of Discovery administration tasks, helps them to track and address the status of Application suggestions, and allows them to participate in a Content Service that crowd sources suggestions for application fingerprinting and OIDs.</p></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-discovery-admin-workspace.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-discovery-admin-workspace.html\"><body id=\"store-rn-itom-discovery-admin-workspace\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-discovery-admin-workspace\" aria-labelledby=\"title_store-rn-itom-discovery-admin-workspace\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-discovery-admin-workspace\">Discovery Admin Workspace release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Discovery Admin Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-discovery-admin-workspace__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d419686e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.10.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">The 'CAPI to Patterns' and 'Probes to pattern migration' cards are now hidden when the migration process completes successfully.</li>\n <li class=\"li\">The cards that display on the ITOM Visibility apps page have been updated.</li>\n <li class=\"li\">An 'Actions' button has been added to the Anomaly Detection tab, allowing users to navigate to settings and clear anomalies.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Issues with viewing and editing the Discovery status column have been resolved.</li>\n <li class=\"li\">The schedule title now displays correctly on the Discovery status details page.</li>\n <li class=\"li\">Anomaly detection now functions properly for cloud schedules.</li>\n <li class=\"li\">The 'Export' button is now visible under the Server tab in the Service Operations Workspace.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-discovery-admin-workspace__latest-store-rn-itom-discovery-admin-workspace\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added an option to use the event framework for processing Discovery sensors. This has a mainline dependency on Xanadu Patch 9 and Yokohama Patch 4.</li>\n <li class=\"li\">Fixed the 'Save' functionality on the Settings page to enable anomaly detection.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Home (existing tab): <ul class=\"ul\">\n <li class=\"li\">'Active Schedules' card to display total number of active IP-based and Cloud Discovery schedules.</li>\n <li class=\"li\">'Schedules with Anomalies' card to display number of Discovery schedules with anomalies over the last 'X' days, The 'X' days can be configured on the Settings page by selecting one of the drop-down values for the\n Time scale property.</li>\n </ul>\n </li>\n <li class=\"li\">Schedules (existing tab): <ul class=\"ul\">\n <li class=\"li\">Overview: The dashboard includes an 'Active Schedules' card, scorecards for 'Schedules without Anomalies' and 'Schedules with Anomalies', and a bar chart that categorizes anomalies by type. Additionally, a new\n trending graph will display completed schedules alongside schedules with various types of anomalies. A timeline view will also be introduced to show system plugin upgrades and store app upgrades, synchronized with\n the trending graph's timeline.</li>\n <li class=\"li\">Discovery Schedules ->Overview: A new section that features scorecards and graphs for Total CIs, Total Errors, and Discovery Duration. Additionally, a timeline and a banner provides information about the most\n severe anomaly detected for the selected schedule, if any anomalies are detected.</li>\n </ul>\n </li>\n <li class=\"li\">Diagnostics (existing tab): <ul class=\"ul\">\n <li class=\"li\">Virtual Agent: <ul class=\"ul\">\n <li class=\"li\">Discovery and MID Server Health Validation <ul class=\"ul\">\n <li class=\"li\">MID Server Pre-Upgrade Check.</li>\n <li class=\"li\">MID Server Status validation.</li>\n <li class=\"li\">MID Server Mutual Authentication validation.</li>\n </ul>\n </li>\n <li class=\"li\">Discovery Performance Metrics review <ul class=\"ul\">\n <li class=\"li\">Samples the ECC Queue for a Discovery status and provides average wait times, as well as information about probes and sensors that took the longest time to complete.</li>\n </ul>\n </li>\n <li class=\"li\">Retrieve logs</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Support Tools (existing tab under Diagnostics): <ul class=\"ul\">\n <li class=\"li\">New tools added: <ul class=\"ul\">\n <li class=\"li\">Missing IPs in schedules</li>\n <li class=\"li\">Retrieve Logs</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Anomaly detection (new tab tab under Diagnostics) - Displays all the Discovery schedules with anomalies detected in the last x days. This time scale can be configured on the Settings page.</li>\n <li class=\"li\">Settings (new tab) - Enables you to customize and manage high-level Discovery properties so they're tailored to meet your specific needs.</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Home: Error tasks card is now configured to show counts based on the time scale property in the Settings page (last 7, 14, or 30 days).</li>\n <li class=\"li\">Schedules -> Discovery Schedules (existing tab): <ul class=\"ul\">\n <li class=\"li\">Added 'Quick Discovery' and 'New Discovery' buttons.</li>\n <li class=\"li\">Added new cards for Total Discovery Schedules, IP-based Schedules, and Cloud Schedules. Additionally, a new 'Provider' column and filters for Discovery by, Location, and Provider have been introduced in the\n Discovery Schedules list view, which now includes Cloud Schedules alongside the existing IP-based Schedules.</li>\n </ul>\n </li>\n <li class=\"li\">Schedules -> Discovery Schedules -> (existing tab) clicking on any record -> specific schedule details: <ul class=\"ul\">\n <li class=\"li\">Updated schedule header to include anomaly severity information.</li>\n <li class=\"li\">Run history: Added icons to indicate Discovery statuses with anomalies.</li>\n <li class=\"li\">Run history-> status -> details tab (existing): Cloud discovery schedules now display a Total Cloud Resources count and a horizontal bar graph visualization.</li>\n </ul>\n </li>\n <li class=\"li\">Schedules -> Discovery Status -> Added 'Anomaly type' and 'Anomaly description' to the discovery_status list view. <ul class=\"ul\">\n <li class=\"li\">Status Details: <ul class=\"ul\">\n <li class=\"li\">Header with anomaly severity information for schedule overall and other schedule metadata.</li>\n <li class=\"li\">Status header updated with anomaly severity information.</li>\n <li class=\"li\">When a status has an anomaly, a banner with detected anomaly details.</li>\n </ul>\n </li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Removed: Home: 'Canceled Discoveries' score card with trending graph on Home page. </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:
<ul class=\"ul\" id=\"store-rn-itom-discovery-admin-workspace__ul_bwn_vrq_c2c\">\n <li class=\"li\">Fixed app update version for Tag Governance app on ITOM Visibility apps page
</li>\n <li class=\"li\">Fixed Service mapping workspace access
</li>\n <li class=\"li\">Fixed 'Missing SNMP Devices' Script run configuration
</li>\n <li class=\"li\">Fixed 'Start Time' field configuration in new schedule creation flow
</li>\n <li class=\"li\">Improved load times when viewing logs via the Diagnostics tab of Discovery Admin Workspace
</li>\n <li class=\"li\">Fixed cosmetic issues in MID server step in new schedule creation flow
</li>\n <li class=\"li\">Fixed SaCmd Manager Card visibility when Service Mapping is not installed.
</li>\n <li class=\"li\">Fixed Diagnostics tool 'Missing snmp devices' tool button 'Add to OID data' label
</li>\n <li class=\"li\">Fixed records link for Discovery Status and IP address for the Diagnostics tool 'Missing SNMP Devices'.
</li>\n <li class=\"li\">Fixed access to 'SaCmdManager' Diagnostic tool
</li>\n <li class=\"li\">Fixed IP range set reference field data sorting in new schedule creation flow
</li>\n <li class=\"li\">Added 'Schedule Name' data point in Discovery status record page
</li>\n <li class=\"li\">Fixed List View for Error Task
</li>\n <li class=\"li\">Fixed Case management - Name field selection from the list view
</li>\n <li class=\"li\">Added tooltip on discovery details graph to explain the labels
</li>\n <li class=\"li\">Fixed Diagnostics -> Errors by category pie chart to be clickable
</li>\n <li class=\"li\">Fixed Action button in related errors page.
</li>\n <li class=\"li\">Fixed Cancel option for non-active discoveries</li>\n <li class=\"li\">Removed: Removed the 'Simplify IP ranges' Tuning check</li>\n </ul></li>\n </ul>
</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-discovery-admin-workspace__ul_x4j_3cc_fdc\">\n <li class=\"li\">Improved schedule creation experience for IP-based schedules:<ul class=\"ul\" id=\"store-rn-itom-discovery-admin-workspace__ul_hbn_3cc_fdc\">\n <li class=\"li\">new capability to add range sets</li>\n <li class=\"li\">new ability to save IP ranges as range sets</li>\n <li class=\"li\">support for customizing discovery schedule chains using node map.</li>\n </ul></li>\n <li class=\"li\">Improved diagnostics support tools:<ul class=\"ul\" id=\"store-rn-itom-discovery-admin-workspace__ul_rx5_jcc_fdc\">\n <li class=\"li\">Pattern customization check</li>\n <li class=\"li\">IRE payload explorer</li>\n <li class=\"li\">Discovery customization report</li>\n <li class=\"li\">Skipped files from store updates" (admin only)</li>\n <li class=\"li\">Command validation task</li>\n <li class=\"li\">Missing SNMP OID data</li>\n <li class=\"li\">SaCmdManager</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.3 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-discovery-admin-workspace__ul_osd_kwy_dcc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-discovery-admin-workspace__ul_ftr_mwy_dcc\">\n <li class=\"li\">The Discovery admin workspace assists discovery administrators in configuring Discovery, tracking discovery schedules, and managing errors, with diagnostic tools that provide insights into discovered data. Build upon\n the content service. Home - a launch pad with quick access to learning modules, Quick Discovery, and ITOM Visibility apps.</li>\n <li class=\"li\">Schedule - a single pane of glass to view discovery schedules. Discovery admin can get visibility to schedule details and jobs with insights in to discovery errors.</li>\n <li class=\"li\">Diagnostics - control pane for discovery troubleshooting with discovery case management.</li>\n <li class=\"li\">Tuning - discovery tuning advice - Scroll of card widgets that show recommendations on tuning advice to fine-tune discovery / MID settings.</li>\n <li class=\"li\">Content 360 - ITOM Content service to source.</li>\n <li class=\"li\">Insights - dashboards and Insights.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.5 - July 2024</dt>\n <dd class=\"dd\">Added compatibility with plugins.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.3 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-discovery-admin-workspace__ul_p2d_zjw_21c\">\n <li class=\"li\">AI-assisted application fingerprints: ML Clustering that performs cluster analysis on running process estate and recommends unique fingerprints. Create application CIs with a single click.</li>\n <li class=\"li\">ITOM Content Services: Crowdsource clustered running process data from customer instances with Opt-in. AI Librarians curate application classifiers and SNMP OID content every week and distribute them to all customer\n instances.</li>\n <li class=\"li\">SAM integration outcome create installed software data using process fingerprints.</li>\n </ul></li>\n <li class=\"li\">ITOM Content Service<ul class=\"ul\" id=\"store-rn-itom-discovery-admin-workspace__ul_d2m_1kw_21c\">\n <li class=\"li\">While Opted-in, use crowdsourced content, including running process fingerprints and SNMP OIDs, to get faster and wider visibility of your applications and technology.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - November 2023</dt>\n <dd class=\"dd\"><p class=\"p\">This dedicated Workspace for discovery admins allows them a focused overview of Discovery administration tasks, helps them to track and address the status of Application suggestions, and allows them to participate in a Content Service that crowd sources suggestions for application fingerprinting and OIDs.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Discovery Admin Workspace release notes
Version history for the Discovery Admin Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.10.0 - August 2025
* Changed:
+ The 'CAPI to Patterns' and 'Probes to pattern migration' cards are now hidden when the migration process completes successfully.
+ The cards that display on the ITOM Visibility apps page have been updated.
+ An 'Actions' button has been added to the Anomaly Detection tab, allowing users to navigate to settings and clear anomalies.
* Fixed:
+ Issues with viewing and editing the Discovery status column have been resolved.
+ The schedule title now displays correctly on the Discovery status details page.
+ Anomaly detection now functions properly for cloud schedules.
+ The 'Export' button is now visible under the Server tab in the Service Operations Workspace.
#### Version 1.9.0 - June 2025
* New: Added an option to use the event framework for processing Discovery sensors. This has a mainline dependency on Xanadu Patch 9 and Yokohama Patch 4.
* Fixed the 'Save' functionality on the Settings page to enable anomaly detection.
#### Version 1.8.0 - May 2025
* New:
+ Home (existing tab):
- 'Active Schedules' card to display total number of active IP-based and Cloud Discovery schedules.
- 'Schedules with Anomalies' card to display number of Discovery schedules with anomalies over the last 'X' days, The 'X' days can be configured on the Settings page by selecting one of the drop-down values for the
Time scale property.
+ Schedules (existing tab):
- Overview: The dashboard includes an 'Active Schedules' card, scorecards for 'Schedules without Anomalies' and 'Schedules with Anomalies', and a bar chart that categorizes anomalies by type. Additionally, a new
trending graph will display completed schedules alongside schedules with various types of anomalies. A timeline view will also be introduced to show system plugin upgrades and store app upgrades, synchronized with
the trending graph's timeline.
- Discovery Schedules ->Overview: A new section that features scorecards and graphs for Total CIs, Total Errors, and Discovery Duration. Additionally, a timeline and a banner provides information about the most
severe anomaly detected for the selected schedule, if any anomalies are detected.
+ Diagnostics (existing tab):
- Virtual Agent:
* Discovery and MID Server Health Validation
+ MID Server Pre-Upgrade Check.
+ MID Server Status validation.
+ MID Server Mutual Authentication validation.
* Discovery Performance Metrics review
+ Samples the ECC Queue for a Discovery status and provides average wait times, as well as information about probes and sensors that took the longest time to complete.
* Retrieve logs
+ Support Tools (existing tab under Diagnostics):
- New tools added:
* Missing IPs in schedules
* Retrieve Logs
+ Anomaly detection (new tab tab under Diagnostics) - Displays all the Discovery schedules with anomalies detected in the last x days. This time scale can be configured on the Settings page.
+ Settings (new tab) - Enables you to customize and manage high-level Discovery properties so they're tailored to meet your specific needs.
* Changed:
+ Home: Error tasks card is now configured to show counts based on the time scale property in the Settings page (last 7, 14, or 30 days).
+ Schedules -> Discovery Schedules (existing tab):
- Added 'Quick Discovery' and 'New Discovery' buttons.
- Added new cards for Total Discovery Schedules, IP-based Schedules, and Cloud Schedules. Additionally, a new 'Provider' column and filters for Discovery by, Location, and Provider have been introduced in the
Discovery Schedules list view, which now includes Cloud Schedules alongside the existing IP-based Schedules.
+ Schedules -> Discovery Schedules -> (existing tab) clicking on any record -> specific schedule details:
- Updated schedule header to include anomaly severity information.
- Run history: Added icons to indicate Discovery statuses with anomalies.
- Run history-> status -> details tab (existing): Cloud discovery schedules now display a Total Cloud Resources count and a horizontal bar graph visualization.
+ Schedules -> Discovery Status -> Added 'Anomaly type' and 'Anomaly description' to the discovery\_status list view.
- Status Details:
* Header with anomaly severity information for schedule overall and other schedule metadata.
* Status header updated with anomaly severity information.
* When a status has an anomaly, a banner with detected anomaly details.
* Removed: Home: 'Canceled Discoveries' score card with trending graph on Home page.
#### Version 1.7.0 - February 2025
* Fixed:
+ Fixed app update version for Tag Governance app on ITOM Visibility apps page
+ Fixed Service mapping workspace access
+ Fixed 'Missing SNMP Devices' Script run configuration
+ Fixed 'Start Time' field configuration in new schedule creation flow
+ Improved load times when viewing logs via the Diagnostics tab of Discovery Admin Workspace
+ Fixed cosmetic issues in MID server step in new schedule creation flow
+ Fixed SaCmd Manager Card visibility when Service Mapping is not installed.
+ Fixed Diagnostics tool 'Missing snmp devices' tool button 'Add to OID data' label
+ Fixed records link for Discovery Status and IP address for the Diagnostics tool 'Missing SNMP Devices'.
+ Fixed access to 'SaCmdManager' Diagnostic tool
+ Fixed IP range set reference field data sorting in new schedule creation flow
+ Added 'Schedule Name' data point in Discovery status record page
+ Fixed List View for Error Task
+ Fixed Case management - Name field selection from the list view
+ Added tooltip on discovery details graph to explain the labels
+ Fixed Diagnostics -> Errors by category pie chart to be clickable
+ Fixed Action button in related errors page.
+ Fixed Cancel option for non-active discoveries
+ Removed: Removed the 'Simplify IP ranges' Tuning check
#### Version 1.5.0 - November 2024
* New:
+ Improved schedule creation experience for IP-based schedules:
- new capability to add range sets
- new ability to save IP ranges as range sets
- support for customizing discovery schedule chains using node map.
+ Improved diagnostics support tools:
- Pattern customization check
- IRE payload explorer
- Discovery customization report
- Skipped files from store updates" (admin only)
- Command validation task
- Missing SNMP OID data
- SaCmdManager
#### Version 1.3.3 - August 2024
* New:
+ The Discovery admin workspace assists discovery administrators in configuring Discovery, tracking discovery schedules, and managing errors, with diagnostic tools that provide insights into discovered data. Build upon
the content service. Home - a launch pad with quick access to learning modules, Quick Discovery, and ITOM Visibility apps.
+ Schedule - a single pane of glass to view discovery schedules. Discovery admin can get visibility to schedule details and jobs with insights in to discovery errors.
+ Diagnostics - control pane for discovery troubleshooting with discovery case management.
+ Tuning - discovery tuning advice - Scroll of card widgets that show recommendations on tuning advice to fine-tune discovery / MID settings.
+ Content 360 - ITOM Content service to source.
+ Insights - dashboards and Insights.
#### Version 1.2.5 - July 2024
Added compatibility with plugins.
#### Version 1.2.3 - February 2024
* New:
+ AI-assisted application fingerprints: ML Clustering that performs cluster analysis on running process estate and recommends unique fingerprints. Create application CIs with a single click.
+ ITOM Content Services: Crowdsource clustered running process data from customer instances with Opt-in. AI Librarians curate application classifiers and SNMP OID content every week and distribute them to all customer
instances.
+ SAM integration outcome create installed software data using process fingerprints.
* ITOM Content Service
+ While Opted-in, use crowdsourced content, including running process fingerprints and SNMP OIDs, to get faster and wider visibility of your applications and technology.
#### Version 1.0.6 - November 2023
This dedicated Workspace for discovery admins allows them a focused overview of Discovery administration tasks, helps them to track and address the status of Application suggestions, and allows them to participate in a Content Service that crowd sources suggestions for application fingerprinting and OIDs.
| ---
title: Discovery Admin Workspace release notes
description: Version history for the Discovery Admin Workspace application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Discovery Admin Workspace release notes
Version history for the Discovery Admin Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.10.0 - August 2025
* Changed:
+ The 'CAPI to Patterns' and 'Probes to pattern migration' cards are now hidden when the migration process completes successfully.
+ The cards that display on the ITOM Visibility apps page have been updated.
+ An 'Actions' button has been added to the Anomaly Detection tab, allowing users to navigate to settings and clear anomalies.
* Fixed:
+ Issues with viewing and editing the Discovery status column have been resolved.
+ The schedule title now displays correctly on the Discovery status details page.
+ Anomaly detection now functions properly for cloud schedules.
+ The 'Export' button is now visible under the Server tab in the Service Operations Workspace.
#### Version 1.9.0 - June 2025
* New: Added an option to use the event framework for processing Discovery sensors. This has a mainline dependency on Xanadu Patch 9 and Yokohama Patch 4.
* Fixed the 'Save' functionality on the Settings page to enable anomaly detection.
#### Version 1.8.0 - May 2025
* New:
+ Home (existing tab):
- 'Active Schedules' card to display total number of active IP-based and Cloud Discovery schedules.
- 'Schedules with Anomalies' card to display number of Discovery schedules with anomalies over the last 'X' days, The 'X' days can be configured on the Settings page by selecting one of the drop-down values for the
Time scale property.
+ Schedules (existing tab):
- Overview: The dashboard includes an 'Active Schedules' card, scorecards for 'Schedules without Anomalies' and 'Schedules with Anomalies', and a bar chart that categorizes anomalies by type. Additionally, a new
trending graph will display completed schedules alongside schedules with various types of anomalies. A timeline view will also be introduced to show system plugin upgrades and store app upgrades, synchronized with
the trending graph's timeline.
- Discovery Schedules ->Overview: A new section that features scorecards and graphs for Total CIs, Total Errors, and Discovery Duration. Additionally, a timeline and a banner provides information about the most
severe anomaly detected for the selected schedule, if any anomalies are detected.
+ Diagnostics (existing tab):
- Virtual Agent:
* Discovery and MID Server Health Validation
+ MID Server Pre-Upgrade Check.
+ MID Server Status validation.
+ MID Server Mutual Authentication validation.
* Discovery Performance Metrics review
+ Samples the ECC Queue for a Discovery status and provides average wait times, as well as information about probes and sensors that took the longest time to complete.
* Retrieve logs
+ Support Tools (existing tab under Diagnostics):
- New tools added:
* Missing IPs in schedules
* Retrieve Logs
+ Anomaly detection (new tab tab under Diagnostics) - Displays all the Discovery schedules with anomalies detected in the last x days. This time scale can be configured on the Settings page.
+ Settings (new tab) - Enables you to customize and manage high-level Discovery properties so they're tailored to meet your specific needs.
* Changed:
+ Home: Error tasks card is now configured to show counts based on the time scale property in the Settings page (last 7, 14, or 30 days).
+ Schedules -> Discovery Schedules (existing tab):
- Added 'Quick Discovery' and 'New Discovery' buttons.
- Added new cards for Total Discovery Schedules, IP-based Schedules, and Cloud Schedules. Additionally, a new 'Provider' column and filters for Discovery by, Location, and Provider have been introduced in the
Discovery Schedules list view, which now includes Cloud Schedules alongside the existing IP-based Schedules.
+ Schedules -> Discovery Schedules -> (existing tab) clicking on any record -> specific schedule details:
- Updated schedule header to include anomaly severity information.
- Run history: Added icons to indicate Discovery statuses with anomalies.
- Run history-> status -> details tab (existing): Cloud discovery schedules now display a Total Cloud Resources count and a horizontal bar graph visualization.
+ Schedules -> Discovery Status -> Added 'Anomaly type' and 'Anomaly description' to the discovery\_status list view.
- Status Details:
* Header with anomaly severity information for schedule overall and other schedule metadata.
* Status header updated with anomaly severity information.
* When a status has an anomaly, a banner with detected anomaly details.
* Removed: Home: 'Canceled Discoveries' score card with trending graph on Home page.
#### Version 1.7.0 - February 2025
* Fixed:
+ Fixed app update version for Tag Governance app on ITOM Visibility apps page
+ Fixed Service mapping workspace access
+ Fixed 'Missing SNMP Devices' Script run configuration
+ Fixed 'Start Time' field configuration in new schedule creation flow
+ Improved load times when viewing logs via the Diagnostics tab of Discovery Admin Workspace
+ Fixed cosmetic issues in MID server step in new schedule creation flow
+ Fixed SaCmd Manager Card visibility when Service Mapping is not installed.
+ Fixed Diagnostics tool 'Missing snmp devices' tool button 'Add to OID data' label
+ Fixed records link for Discovery Status and IP address for the Diagnostics tool 'Missing SNMP Devices'.
+ Fixed access to 'SaCmdManager' Diagnostic tool
+ Fixed IP range set reference field data sorting in new schedule creation flow
+ Added 'Schedule Name' data point in Discovery status record page
+ Fixed List View for Error Task
+ Fixed Case management - Name field selection from the list view
+ Added tooltip on discovery details graph to explain the labels
+ Fixed Diagnostics -> Errors by category pie chart to be clickable
+ Fixed Action button in related errors page.
+ Fixed Cancel option for non-active discoveries
+ Removed: Removed the 'Simplify IP ranges' Tuning check
#### Version 1.5.0 - November 2024
* New:
+ Improved schedule creation experience for IP-based schedules:
- new capability to add range sets
- new ability to save IP ranges as range sets
- support for customizing discovery schedule chains using node map.
+ Improved diagnostics support tools:
- Pattern customization check
- IRE payload explorer
- Discovery customization report
- Skipped files from store updates" (admin only)
- Command validation task
- Missing SNMP OID data
- SaCmdManager
#### Version 1.3.3 - August 2024
* New:
+ The Discovery admin workspace assists discovery administrators in configuring Discovery, tracking discovery schedules, and managing errors, with diagnostic tools that provide insights into discovered data. Build upon
the content service. Home - a launch pad with quick access to learning modules, Quick Discovery, and ITOM Visibility apps.
+ Schedule - a single pane of glass to view discovery schedules. Discovery admin can get visibility to schedule details and jobs with insights in to discovery errors.
+ Diagnostics - control pane for discovery troubleshooting with discovery case management.
+ Tuning - discovery tuning advice - Scroll of card widgets that show recommendations on tuning advice to fine-tune discovery / MID settings.
+ Content 360 - ITOM Content service to source.
+ Insights - dashboards and Insights.
#### Version 1.2.5 - July 2024
Added compatibility with plugins.
#### Version 1.2.3 - February 2024
* New:
+ AI-assisted application fingerprints: ML Clustering that performs cluster analysis on running process estate and recommends unique fingerprints. Create application CIs with a single click.
+ ITOM Content Services: Crowdsource clustered running process data from customer instances with Opt-in. AI Librarians curate application classifiers and SNMP OID content every week and distribute them to all customer
instances.
+ SAM integration outcome create installed software data using process fingerprints.
* ITOM Content Service
+ While Opted-in, use crowdsourced content, including running process fingerprints and SNMP OIDs, to get faster and wider visibility of your applications and technology.
#### Version 1.0.6 - November 2023
This dedicated Workspace for discovery admins allows them a focused overview of Discovery administration tasks, helps them to track and address the status of Application suggestions, and allows them to participate in a Content Service that crowd sources suggestions for application fingerprinting and OIDs.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-event-management-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-event-management-core.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-event-management-core.html | Event Management Core release notes | Version history for the Event Management Core on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-event-management-core.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-event-management-core.html"><body id="store-rn-itom-event-management-core"><main role="main"><article role="article" class="dita" id="store-rn-itom-event-management-core" aria-labelledby="title_store-rn-itom-event-management-core">
<h1 class="title topictitle1" id="title_store-rn-itom-event-management-core">Event Management Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Event Management Core on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-event-management-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d479063e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 23.12.2 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: New tables and scheduled jobs to calculate AIOps Dashboards indicators</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Mute alert not working for HLA alerts</li>
<li class="li">Alert tags are removed when ACK of closing alerts in the Express List</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.6.2 - May 2025</dt>
<dd class="dd" id="store-rn-itom-event-management-core__latest-event-management-core">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-itom-event-management-core__ul_kst_bp3_cfc">
<li class="li">HLA alerts will no longer include ReadOnly alerts or multiple events.</li>
<li class="li">The new HLA alert model generates a single alert per service, simplifying visualization and improving the operator experience by reducing unnecessary complexity.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.4.7 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Support new role for team operator (evt_team_operator) that allows adding new Alert Automations, and getting segregated views in the Service Operations Workspace.</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Adding additional CI fields on the Express List</li>
<li class="li">Modifying Event Management menu items</li>
</ul>
</li>
<li class="li">Fixed: Minor fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.4.5 - December 2024</dt>
<dd class="dd">No updates.</dd>
<dt class="dt dlterm">Version 23.4.3 - November 2024</dt>
<dd class="dd">No updates.</dd>
<dt class="dt dlterm">Version 23.3.1 - August 2024</dt>
<dd class="dd">Fixed: Fix ACLs on various tables.</dd>
<dt class="dt dlterm">Version 23.2.1 - June 2024</dt>
<dd class="dd">New: Add support for team-based alert clustering definition.</dd>
<dt class="dt dlterm">Version 23.1.2 - March 2024</dt>
<dd class="dd">Fixed: Fixing installation dependency.</dd>
<dt class="dt dlterm">Version 23.1.1 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Adding preconfigured alert tags for common attributes.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Handle exception in EvtMgmtAlertCrawler and EMLicensingUtilWrapper - cross-scope privileges are missing</li>
<li class="li">Missing OOB `report_view` ACLs for "sn_em_ai_agg_alert_queue, sn_em_ai_alert_cis, sn_em_ai_alert_services, sn_em_ai_alert_tags" tables</li>
<li class="li">The alert screen shows the wrong description for the custom alert.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.3.4 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Supporting tables for the Express List</li>
<li class="li">New job to sync the supporting table data to the express list</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.1.2 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Add a new Tag Cluster overview screen to the alert form in Service Operations Workspace (starting in Vancouver).</li>
<li class="li">Changed: Adding new alert tags for HLA alerts.</li>
<li class="li">Fixed: Fixing translation files.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.0.2 - May 2023</dt>
<dd class="dd">Fixed: Fixing highlighted text for pattern metric.</dd>
<dt class="dt dlterm">Version 21.1.3 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Remove the Alert Intelligence link for new installations</li>
<li class="li">Fix the mute alert action</li>
<li class="li">Add/remove alerts to a group is missing when the language is changed</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 19.7.8 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Impacted services and offerings count is incorrect</li>
<li class="li">Alert actions tab appears stuck while loading</li>
<li class="li">Alert actions tab repeatedly refreshes when the action is in error state</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 19.6.13 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-event-management-core__ul_h23_hnb_hwb">
<li class="li">New:<ul class="ul" id="store-rn-itom-event-management-core__ul_d1s_hnb_hwb">
<li class="li">New API to retrieve related Service Offerings of an alert and retrieve the business/technical service portfolio</li>
<li class="li">Support 'Raise' ML feedback for Health Log Analytics alerts</li>
</ul></li>
<li class="li">Changed: Remove group icon from Alert header</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-event-management-core__ul_imy_3nb_hwb">
<li class="li">The dynamic CI service form missing alerts related list</li>
<li class="li">Metric name field is missing from alert details</li>
<li class="li">Fixing anomaly card text</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 19.5.7 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Foundations and APIs for Service Operations Workspace</li>
<li class="li">New API to retrieve associated Service Offerings</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 19.4.7 - December 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-event-management-core__ul_pcy_3kb_wrb">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-event-management-core__ul_brw_jkb_wrb">
<li class="li">Handling error 500 in metric explorer screen</li>
<li class="li">Fixed values in custom anomaly alert card</li>
<li class="li">Fixed privileges when calling Clotho</li>
<li class="li">Alert overview details card</li>
<li class="li">Updated Domain field in the Alert Extra Data table</li>
<li class="li">Alerts now showing for the Dynamic CI Group service</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 19.3.8 - July 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-event-management-core__ul_mfl_c14_v4b">
<li class="li">New: Adding domain for log analytics alerts Add support for binding based on FQDN for log analytics alerts</li>
<li class="li">Fixed: Tune metric types visualization for log analytics alerts Fix log analytics groups binding to a CI Inadequate ACL for "points_to_alert" table</li>
</ul>
</dd>
<dt class="dt dlterm">Version 19.2.8 - March 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-event-management-core__ul_ecm_jwf_hqb">
<li class="li">Changed: Improve KB to alert matching logic</li>
<li class="li">Fixed: <ul class="ul" id="store-rn-itom-event-management-core__ul_fcm_jwf_hqb">
<li class="li">Overview tab for manual and rule-based groups</li>
<li class="li">Styling fixes to cards in the overview tab</li>
<li class="li">Fixing links from overview tab to surrounding log card, probable root cause card and identified issues card</li>
<li class="li">Fixing alert feedback modal texts</li>
<li class="li">Alert layout for CI-less alerts</li>
<li class="li">Alert creation time for log analytics alert</li>
<li class="li">Fixing Alert reopen error</li>
<li class="li">Validate ACL for 'EvtMgmtProcessFeedback' Script</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 19.1.3 - January 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul" id="store-rn-itom-event-management-core__ul_hsm_w33_h4b">
<li class="li">The Event Management Core app enables you to track and monitor alerts in the ServiceNow Agent Workspace. It allows operators to navigate and drill down to Alerts and Alert Groups. Workspace lists are there to
help the user to view the top priority alerts considering the Alert priority calculation.</li>
<li class="li">The Alert Overview tab summarizes the most significant information about the alert and its impact on the application services. The actions side bar enables the user to execute remediation subflows and launch
related app directly from the alert form.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-event-management-core.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-event-management-core.html\"><body id=\"store-rn-itom-event-management-core\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-event-management-core\" aria-labelledby=\"title_store-rn-itom-event-management-core\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-event-management-core\">Event Management Core release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Event Management Core on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-event-management-core__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d479063e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 23.12.2 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: New tables and scheduled jobs to calculate AIOps Dashboards indicators</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Mute alert not working for HLA alerts</li>\n <li class=\"li\">Alert tags are removed when ACK of closing alerts in the Express List</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.6.2 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-event-management-core__latest-event-management-core\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-event-management-core__ul_kst_bp3_cfc\">\n <li class=\"li\">HLA alerts will no longer include ReadOnly alerts or multiple events.</li>\n <li class=\"li\">The new HLA alert model generates a single alert per service, simplifying visualization and improving the operator experience by reducing unnecessary complexity.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.4.7 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Support new role for team operator (evt_team_operator) that allows adding new Alert Automations, and getting segregated views in the Service Operations Workspace.</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Adding additional CI fields on the Express List</li>\n <li class=\"li\">Modifying Event Management menu items</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: Minor fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.4.5 - December 2024</dt>\n <dd class=\"dd\">No updates.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.4.3 - November 2024</dt>\n <dd class=\"dd\">No updates.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.3.1 - August 2024</dt>\n <dd class=\"dd\">Fixed: Fix ACLs on various tables.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.2.1 - June 2024</dt>\n <dd class=\"dd\">New: Add support for team-based alert clustering definition.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.1.2 - March 2024</dt>\n <dd class=\"dd\">Fixed: Fixing installation dependency.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.1.1 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Adding preconfigured alert tags for common attributes.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Handle exception in EvtMgmtAlertCrawler and EMLicensingUtilWrapper - cross-scope privileges are missing</li>\n <li class=\"li\">Missing OOB `report_view` ACLs for "sn_em_ai_agg_alert_queue, sn_em_ai_alert_cis, sn_em_ai_alert_services, sn_em_ai_alert_tags" tables</li>\n <li class=\"li\">The alert screen shows the wrong description for the custom alert.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.3.4 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Supporting tables for the Express List</li>\n <li class=\"li\">New job to sync the supporting table data to the express list</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.2 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Add a new Tag Cluster overview screen to the alert form in Service Operations Workspace (starting in Vancouver).</li>\n <li class=\"li\">Changed: Adding new alert tags for HLA alerts.</li>\n <li class=\"li\">Fixed: Fixing translation files.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.2 - May 2023</dt>\n <dd class=\"dd\">Fixed: Fixing highlighted text for pattern metric.</dd>\n \n \n <dt class=\"dt dlterm\">Version 21.1.3 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Remove the Alert Intelligence link for new installations</li>\n <li class=\"li\">Fix the mute alert action</li>\n <li class=\"li\">Add/remove alerts to a group is missing when the language is changed</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 19.7.8 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Impacted services and offerings count is incorrect</li>\n <li class=\"li\">Alert actions tab appears stuck while loading</li>\n <li class=\"li\">Alert actions tab repeatedly refreshes when the action is in error state</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 19.6.13 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-event-management-core__ul_h23_hnb_hwb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-event-management-core__ul_d1s_hnb_hwb\">\n <li class=\"li\">New API to retrieve related Service Offerings of an alert and retrieve the business/technical service portfolio</li>\n <li class=\"li\">Support 'Raise' ML feedback for Health Log Analytics alerts</li>\n </ul></li>\n <li class=\"li\">Changed: Remove group icon from Alert header</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-event-management-core__ul_imy_3nb_hwb\">\n <li class=\"li\">The dynamic CI service form missing alerts related list</li>\n <li class=\"li\">Metric name field is missing from alert details</li>\n <li class=\"li\">Fixing anomaly card text</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 19.5.7 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Foundations and APIs for Service Operations Workspace</li>\n <li class=\"li\">New API to retrieve associated Service Offerings</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 19.4.7 - December 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-event-management-core__ul_pcy_3kb_wrb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-event-management-core__ul_brw_jkb_wrb\">\n <li class=\"li\">Handling error 500 in metric explorer screen</li>\n <li class=\"li\">Fixed values in custom anomaly alert card</li>\n <li class=\"li\">Fixed privileges when calling Clotho</li>\n <li class=\"li\">Alert overview details card</li>\n <li class=\"li\">Updated Domain field in the Alert Extra Data table</li>\n <li class=\"li\">Alerts now showing for the Dynamic CI Group service</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 19.3.8 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-event-management-core__ul_mfl_c14_v4b\">\n <li class=\"li\">New: Adding domain for log analytics alerts Add support for binding based on FQDN for log analytics alerts</li>\n <li class=\"li\">Fixed: Tune metric types visualization for log analytics alerts Fix log analytics groups binding to a CI Inadequate ACL for "points_to_alert" table</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 19.2.8 - March 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-event-management-core__ul_ecm_jwf_hqb\">\n <li class=\"li\">Changed: Improve KB to alert matching logic</li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-itom-event-management-core__ul_fcm_jwf_hqb\">\n <li class=\"li\">Overview tab for manual and rule-based groups</li>\n <li class=\"li\">Styling fixes to cards in the overview tab</li>\n <li class=\"li\">Fixing links from overview tab to surrounding log card, probable root cause card and identified issues card</li>\n <li class=\"li\">Fixing alert feedback modal texts</li>\n <li class=\"li\">Alert layout for CI-less alerts</li>\n <li class=\"li\">Alert creation time for log analytics alert</li>\n <li class=\"li\">Fixing Alert reopen error</li>\n <li class=\"li\">Validate ACL for 'EvtMgmtProcessFeedback' Script</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 19.1.3 - January 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itom-event-management-core__ul_hsm_w33_h4b\">\n <li class=\"li\">The Event Management Core app enables you to track and monitor alerts in the ServiceNow Agent Workspace. It allows operators to navigate and drill down to Alerts and Alert Groups. Workspace lists are there to\n help the user to view the top priority alerts considering the Alert priority calculation.</li>\n <li class=\"li\">The Alert Overview tab summarizes the most significant information about the alert and its impact on the application services. The actions side bar enables the user to execute remediation subflows and launch\n related app directly from the alert form.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Event Management Core release notes
Version history for the Event Management Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.12.2 - August 2025
* New: New tables and scheduled jobs to calculate AIOps Dashboards indicators
* Fixed:
+ Mute alert not working for HLA alerts
+ Alert tags are removed when ACK of closing alerts in the Express List
#### Version 23.6.2 - May 2025
* Changed:
+ HLA alerts will no longer include ReadOnly alerts or multiple events.
+ The new HLA alert model generates a single alert per service, simplifying visualization and improving the operator experience by reducing unnecessary complexity.
#### Version 23.4.7 - February 2025
* New: Support new role for team operator (evt\_team\_operator) that allows adding new Alert Automations, and getting segregated views in the Service Operations Workspace.
* Changed:
+ Adding additional CI fields on the Express List
+ Modifying Event Management menu items
* Fixed: Minor fixes
#### Version 23.4.5 - December 2024
No updates.
#### Version 23.4.3 - November 2024
No updates.
#### Version 23.3.1 - August 2024
Fixed: Fix ACLs on various tables.
#### Version 23.2.1 - June 2024
New: Add support for team-based alert clustering definition.
#### Version 23.1.2 - March 2024
Fixed: Fixing installation dependency.
#### Version 23.1.1 - March 2024
* Changed: Adding preconfigured alert tags for common attributes.
* Fixed:
+ Handle exception in EvtMgmtAlertCrawler and EMLicensingUtilWrapper - cross-scope privileges are missing
+ Missing OOB `report\_view` ACLs for "sn\_em\_ai\_agg\_alert\_queue, sn\_em\_ai\_alert\_cis, sn\_em\_ai\_alert\_services, sn\_em\_ai\_alert\_tags" tables
+ The alert screen shows the wrong description for the custom alert.
#### Version 22.3.4 - November 2023
* New:
+ Supporting tables for the Express List
+ New job to sync the supporting table data to the express list
#### Version 22.1.2 - August 2023
* New: Add a new Tag Cluster overview screen to the alert form in Service Operations Workspace (starting in Vancouver).
* Changed: Adding new alert tags for HLA alerts.
* Fixed: Fixing translation files.
#### Version 22.0.2 - May 2023
Fixed: Fixing highlighted text for pattern metric.
#### Version 21.1.3 - February 2023
* Fixed:
+ Remove the Alert Intelligence link for new installations
+ Fix the mute alert action
+ Add/remove alerts to a group is missing when the language is changed
#### Version 19.7.8 - November 2022
* Fixed:
+ Impacted services and offerings count is incorrect
+ Alert actions tab appears stuck while loading
+ Alert actions tab repeatedly refreshes when the action is in error state
#### Version 19.6.13 - August 2022
* New:
+ New API to retrieve related Service Offerings of an alert and retrieve the business/technical service portfolio
+ Support 'Raise' ML feedback for Health Log Analytics alerts
* Changed: Remove group icon from Alert header
* Fixed:
+ The dynamic CI service form missing alerts related list
+ Metric name field is missing from alert details
+ Fixing anomaly card text
#### Version 19.5.7 - May 2022
* New:
+ Foundations and APIs for Service Operations Workspace
+ New API to retrieve associated Service Offerings
#### Version 19.4.7 - December 2021
* Fixed:
+ Handling error 500 in metric explorer screen
+ Fixed values in custom anomaly alert card
+ Fixed privileges when calling Clotho
+ Alert overview details card
+ Updated Domain field in the Alert Extra Data table
+ Alerts now showing for the Dynamic CI Group service
#### Version 19.3.8 - July 2021
* New: Adding domain for log analytics alerts Add support for binding based on FQDN for log analytics alerts
* Fixed: Tune metric types visualization for log analytics alerts Fix log analytics groups binding to a CI Inadequate ACL for "points\_to\_alert" table
#### Version 19.2.8 - March 2021
* Changed: Improve KB to alert matching logic
* Fixed:
+ Overview tab for manual and rule-based groups
+ Styling fixes to cards in the overview tab
+ Fixing links from overview tab to surrounding log card, probable root cause card and identified issues card
+ Fixing alert feedback modal texts
+ Alert layout for CI-less alerts
+ Alert creation time for log analytics alert
+ Fixing Alert reopen error
+ Validate ACL for 'EvtMgmtProcessFeedback' Script
#### Version 19.1.3 - January 2021
* New:
+ The Event Management Core app enables you to track and monitor alerts in the ServiceNow Agent Workspace. It allows operators to navigate and drill down to Alerts and Alert Groups. Workspace lists are there to
help the user to view the top priority alerts considering the Alert priority calculation.
+ The Alert Overview tab summarizes the most significant information about the alert and its impact on the application services. The actions side bar enables the user to execute remediation subflows and launch
related app directly from the alert form.
| ---
title: Event Management Core release notes
description: Version history for the Event Management Core on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Event Management Core release notes
Version history for the Event Management Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.12.2 - August 2025
* New: New tables and scheduled jobs to calculate AIOps Dashboards indicators
* Fixed:
+ Mute alert not working for HLA alerts
+ Alert tags are removed when ACK of closing alerts in the Express List
#### Version 23.6.2 - May 2025
* Changed:
+ HLA alerts will no longer include ReadOnly alerts or multiple events.
+ The new HLA alert model generates a single alert per service, simplifying visualization and improving the operator experience by reducing unnecessary complexity.
#### Version 23.4.7 - February 2025
* New: Support new role for team operator (evt\_team\_operator) that allows adding new Alert Automations, and getting segregated views in the Service Operations Workspace.
* Changed:
+ Adding additional CI fields on the Express List
+ Modifying Event Management menu items
* Fixed: Minor fixes
#### Version 23.4.5 - December 2024
No updates.
#### Version 23.4.3 - November 2024
No updates.
#### Version 23.3.1 - August 2024
Fixed: Fix ACLs on various tables.
#### Version 23.2.1 - June 2024
New: Add support for team-based alert clustering definition.
#### Version 23.1.2 - March 2024
Fixed: Fixing installation dependency.
#### Version 23.1.1 - March 2024
* Changed: Adding preconfigured alert tags for common attributes.
* Fixed:
+ Handle exception in EvtMgmtAlertCrawler and EMLicensingUtilWrapper - cross-scope privileges are missing
+ Missing OOB `report\_view` ACLs for "sn\_em\_ai\_agg\_alert\_queue, sn\_em\_ai\_alert\_cis, sn\_em\_ai\_alert\_services, sn\_em\_ai\_alert\_tags" tables
+ The alert screen shows the wrong description for the custom alert.
#### Version 22.3.4 - November 2023
* New:
+ Supporting tables for the Express List
+ New job to sync the supporting table data to the express list
#### Version 22.1.2 - August 2023
* New: Add a new Tag Cluster overview screen to the alert form in Service Operations Workspace (starting in Vancouver).
* Changed: Adding new alert tags for HLA alerts.
* Fixed: Fixing translation files.
#### Version 22.0.2 - May 2023
Fixed: Fixing highlighted text for pattern metric.
#### Version 21.1.3 - February 2023
* Fixed:
+ Remove the Alert Intelligence link for new installations
+ Fix the mute alert action
+ Add/remove alerts to a group is missing when the language is changed
#### Version 19.7.8 - November 2022
* Fixed:
+ Impacted services and offerings count is incorrect
+ Alert actions tab appears stuck while loading
+ Alert actions tab repeatedly refreshes when the action is in error state
#### Version 19.6.13 - August 2022
* New:
+ New API to retrieve related Service Offerings of an alert and retrieve the business/technical service portfolio
+ Support 'Raise' ML feedback for Health Log Analytics alerts
* Changed: Remove group icon from Alert header
* Fixed:
+ The dynamic CI service form missing alerts related list
+ Metric name field is missing from alert details
+ Fixing anomaly card text
#### Version 19.5.7 - May 2022
* New:
+ Foundations and APIs for Service Operations Workspace
+ New API to retrieve associated Service Offerings
#### Version 19.4.7 - December 2021
* Fixed:
+ Handling error 500 in metric explorer screen
+ Fixed values in custom anomaly alert card
+ Fixed privileges when calling Clotho
+ Alert overview details card
+ Updated Domain field in the Alert Extra Data table
+ Alerts now showing for the Dynamic CI Group service
#### Version 19.3.8 - July 2021
* New: Adding domain for log analytics alerts Add support for binding based on FQDN for log analytics alerts
* Fixed: Tune metric types visualization for log analytics alerts Fix log analytics groups binding to a CI Inadequate ACL for "points\_to\_alert" table
#### Version 19.2.8 - March 2021
* Changed: Improve KB to alert matching logic
* Fixed:
+ Overview tab for manual and rule-based groups
+ Styling fixes to cards in the overview tab
+ Fixing links from overview tab to surrounding log card, probable root cause card and identified issues card
+ Fixing alert feedback modal texts
+ Alert layout for CI-less alerts
+ Alert creation time for log analytics alert
+ Fixing Alert reopen error
+ Validate ACL for 'EvtMgmtProcessFeedback' Script
#### Version 19.1.3 - January 2021
* New:
+ The Event Management Core app enables you to track and monitor alerts in the ServiceNow Agent Workspace. It allows operators to navigate and drill down to Alerts and Alert Groups. Workspace lists are there to
help the user to view the top priority alerts considering the Alert priority calculation.
+ The Alert Overview tab summarizes the most significant information about the alert and its impact on the application services. The actions side bar enables the user to execute remediation subflows and launch
related app directly from the alert form.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-event-mgmt-connectors.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-event-mgmt-connectors.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-event-mgmt-connectors.html | Event Management Connectors release notes | Version history for the IT Operations Management Event Management Connectors on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-event-mgmt-connectors.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-event-mgmt-connectors.html"><body id="store-rn-itom-event-mgmt-connectors"><main role="main"><article role="article" class="dita" id="store-rn-itom-event-mgmt-connectors" aria-labelledby="title_store-rn-itom-event-mgmt-connectors">
<h1 class="title topictitle1" id="title_store-rn-itom-event-mgmt-connectors">Event Management Connectors release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IT Operations Management</span> Event Management Connectors on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-event-mgmt-connectors__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d435772e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.16.1 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added support for SolarWinds metric connector in Integration Launchpad.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">PRB1879082 - Zabbix Connector Event Loss Risk - implement retry for failure cases</li>
<li class="li">PRB1877907 - Event Forwarding not carrying over domain and domain path</li>
<li class="li">PRB1904380 - NagiosXI_V2 Connector Definition ecc agent script include prints apikey in clear text in Mid Server logs</li>
<li class="li">PRB1877907 - Event Forwarding not carrying over domain and domain path</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.15.1 - May 2025</dt>
<dd class="dd" id="store-rn-itom-event-mgmt-connectors__latest-event-mgmt-connectors">
<ul class="ul">
<li class="li">Starting with the May release, you can configure metric connector instances for Nagios, SolarWinds, and Zabbix monitoring tools to receive metrics directly from these monitoring tools.</li>
<li class="li">New:<ul class="ul">
<li class="li">Nagios Metrics Connector</li>
<li class="li">SolarWinds Metrics Connector</li>
<li class="li">Zabbix Metrics Connector</li>
</ul>
</li>
<li class="li">Changed: Certified SolarWinds Events Connector to support SolarWinds version 2024.1</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">PRB1851380 Kafka Consumer connector error:org.apache.kafka.common.KafkaException: Failed to construct kafka consumer</li>
<li class="li">PRB1830633 Metric name and type is UUID rather than readable text for source "vRealize"</li>
<li class="li">PRB1825234 Zabbix Event Management Connector Does Not Work OOTB With Zabbix Servers Installed With Front End NGINX Web Server</li>
<li class="li">PRB1854696 Azure Monitor Bi directional connector not working with multiple tenant ID</li>
</ul>
</li>
<li class="li">Removed:<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_w22_zjb_cfc">
<li class="li">Known Issues: Metrics are duplicated in Metric Types and Metric to CI tables, if both Old and New MI Connectors are used simultaneously.</li>
<li class="li">KE Article: KB2054552</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.12.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_cnn_qxs_ddc">
<li class="li">Added API Key authentication support for push connectors</li>
<li class="li">Handled tags for Dynatrace and Datadog connectors - extracted tags from payload and added them to additional info of the event.</li>
<li class="li">Refactor OOB AWS push connector event rules to support 'apply additional matching rules'</li>
<li class="li">Refactor OOB pull connector event rules to support 'apply additional matching rules'</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_kpv_qxs_ddc">
<li class="li">PRB1806047 - ICINGA EM Connector is not able to pull events from source.</li>
<li class="li">PRB1792787 - Time of event is not being correctly populated</li>
<li class="li">PRB1784956 - VMWare vRealize event pull connector not returning Node field for certain event types</li>
<li class="li">PRB1798193 - The getComponents function to query Solarwinds event fetch fails if there too many values for the query</li>
<li class="li">PRB1789798 - Integrations Launchpad error if there is MID Web server context is not configured</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.11.2 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Dynatrace Metric Connector</li>
<li class="li">Updated:<ul class="ul">
<li class="li">Refactored OOB push connector event rules to support 'apply additional matching rules'</li>
<li class="li">Certified other authentication support for below connectors <ul class="ul">
<li class="li">Dynatrace Event Connector</li>
<li class="li">DataDog Event Connector</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">vRealize event pull connector doesn't support different authentication types</li>
<li class="li">SolarWinds EM Connector goes OutOfMemory when loading in too many records</li>
<li class="li">Apache Kafka Consumer Connector Instance Fails event collection when JSON contains null values</li>
<li class="li">The script "AWS Events Transform Script" is throwing error with custom domain implementation when using "sn_em_connector/em/inbound_event/aws" endpoint</li>
<li class="li">Dynatrace Monitor push connector to support new Dynatrace payload format</li>
</ul></li>
<li class="li">Known Issues: VMWare vRealize event pull connector not returning Node field for certain event types</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.10.0 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Grouping Azure Monitor alerts using the 'Alert Processing Rules Correlate Events' feature in the Azure Portal.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Azure Monitor Bi-directional connector throws "Alert Updation Failed" error and stays like that even after getting new Alerts</li>
<li class="li">Incorrect timestamp conversion for the OBM connector, which is causing not able to query for the events and create in instance</li>
<li class="li">IBM Netcool connector bi directional not working when alert identifier has underscores</li>
<li class="li">Push connector "Azure Monitor Push Connector" binds it with object_id_1 instead of object_id causing binding to fail</li>
<li class="li">Zabbix pull connector is changing the severity of closing events to 'clear' instead of maintaining the same severity as the original event payload</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.9.1 - April 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Security fix</li>
<li class="li">SCOM featured metrics are not working if Event Management Connectors app is installed prior to Metrics Intelligence plugin</li>
<li class="li">Netcool connector generated incorrect mapping in event's additional_info</li>
<li class="li">OBM Connector provides \\\\n instead of \n in the event additional information</li>
<li class="li">Issue in vRealizeJS_v2 script : vRealize_V2 connection stops working for one event - em_event not created</li>
<li class="li">Azure Alert auto-close from Closing events not working</li>
<li class="li">Custom mid type connector event is giving old time.</li>
</ul></li>
<li class="li">New:<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_dzc_pdp_1bc">
<li class="li">Assignment Group (Team-based integration) support added from Integration Launchpad.</li>
<li class="li">SCOM Metric Connector</li>
</ul></li>
<li class="li">Changed: Renamed Now on Now Connector job name from 'Event Sync' to 'Event Forwarding'</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.7.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Now on Now connector</li>
<li class="li">BMC Truesight V2 connector</li>
</ul></li>
<li class="li">Changed: <ul class="ul">
<li class="li">Changed Kafka Pull Connector to support SSL and SASL_SSL authentication types</li>
<li class="li">Changed Lightstep Push Connector to support ServiceNow Destination type on the Lightstep platform</li>
<li class="li">Changed Zabbix connector to support Zabbix 6.0+ version</li>
<li class="li">Changed NewRelic connector to support NewRelic version6.4.6.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">All things Zabbix (6.0+) need to be updated as per their documentation</li>
<li class="li">Alerts not being sent to SN instance/ erroring out when the timezone is IST.</li>
<li class="li">Connector instance Event collection failure after Event Management Connectors plugin upgrade to v2.6</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.6.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Custom domain separation support for Push Connectors (Vancouver only)</li>
<li class="li">Custom domain separation support for Pull Connectors in store (Vancouver only)</li>
<li class="li">Connector instances support for Push Connectors (*MID Push Connector instances are supported from Vancouver)</li>
<li class="li">Tags support for Connectors (Only works with Integration Launchpad)</li>
<li class="li">Allow Event Mgmt Admin user to create/modify push connector parameters</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Event Management Azure Monitor Not Correlating Events to Alerts Correctly</li>
<li class="li">Bi-directional script is causing Azure Alerts to "Closed" even when the Alert state is "Open".</li>
<li class="li">ThousandEyes sending event with error state after deleting sys_id from Url</li>
<li class="li">Aws push connector is throwing wrong response if header is missing</li>
<li class="li">Fixed empty JSON string error in ThousandEyes connector</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.5.0 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Grafana push connector (upkeep): Grafana 9.2.5 version certified</li>
<li class="li">vRealize push connector (upkeep): vRealize 8.10 version certified</li>
</ul></li>
<li class="li">Fixed: Azure Monitor - ServiceHealth Alert with Subscription not working</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.4.0 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Zabbix V2 Pull Connector</li>
<li class="li">Localization (i18n) on-boarding for stored apps</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Security fix</li>
<li class="li">Azure Monitor Connector default message key not working.</li>
<li class="li">Existing Event Rules/Event Field mappings not working for V2 Connectors.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.3.0 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_ac4_4dz_g5b">
<li class="li">ScoutAPM push connector</li>
<li class="li">Honeycomb push connector</li>
<li class="li">Kafka pull connector</li>
<li class="li">Remediation actions using IH spokes</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_mzv_pdz_g5b">
<li class="li">Certify a new version of OpsView pull connector</li>
<li class="li">Certify new version of P5 pull connector (upkeep)</li>
</ul></li>
<li class="li">Fixed: vCenter connector stuck in attempt status when receiving deleted alarms</li>
<li class="li">Known Issues: Remediation actions: When we have multiple credentials in credential alias, the Powershell action will pick the credentials randomly and fails.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.0 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Sentry push connector</li>
<li class="li">Catchpoint push connector</li>
<li class="li">IBM Instana push connector</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_mkn_syf_jsb">
<li class="li">New: Sumologic push connector</li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_zgv_5yf_jsb">
<li class="li">Realize pull connector (upgrade)</li>
<li class="li">vCenter pull connector (upgrade)</li>
<li class="li">Added support of severity and timezone in ThousandEyes connector</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_fvv_vyf_jsb">
<li class="li">Time variable is not defined in the Icinga connector script getIcingaTime function</li>
<li class="li">Netcool_V2 causing failure records in em_connector_update_queue table</li>
<li class="li">API 'thresholdValue' not being used in additional info for googlemonitor source</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.9.0 - December 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_vvj_vkb_wrb">
<li class="li">Changed:<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_m3l_vkb_wrb">
<li class="li">Nagios XI (Version: 5.8.6)</li>
<li class="li">Icinga2 (Version: 2.13)</li>
<li class="li">PRTG (Version: 21.3)</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.8.2 - October 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_qh2_tw2_2rb">
<li class="li">New:<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_ygn_5w2_2rb">
<li class="li">Oracle Cloud connector</li>
<li class="li">Prometheus connector</li>
<li class="li">ThousandEyes connector</li>
</ul></li>
<li class="li">Changed: Azure monitoring connector enhacements - bi-directional connector</li>
<li class="li">Fixed: OBM connector - error handling for authentication failure</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.0 - September 2021</dt>
<dd class="dd">New: Lightstep connector</dd>
<dt class="dt dlterm">Version 1.6.0 - August 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_bvw_dcc_nqb">
<li class="li">New: Logicmonitor push connector (bi-directional)</li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_bts_3cc_nqb">
<li class="li">OBM connector changes - handling duplicate events and source field</li>
<li class="li">AWS push connector - closing events changes</li>
<li class="li">GCP push connector changes - update severity and incident id</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_uzw_jcc_nqb">
<li class="li">PRB1510348 - When OBM server is down test connector fails with "TypeError: Cannot convert null to an object" error & Last event collection status will be success.</li>
<li class="li">PRB1509225 - Unable to get AWS events into em_event table when using a Gov-Cloud AWS SNS Endpoint</li>
<li class="li">PRB1507379 - OBM connector fails with "OBM API Connection Error when getting Events" error</li>
<li class="li">PRB1501455 - SAP connector not receiving clear events</li>
<li class="li">PRB1497851 - Azure "Log Analytics workspace" alerts are binded to workspace object, instead of the computer set in the dimension</li>
<li class="li">PRB1489389 - Nagios Connector creates unnecessary Critical events.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.5.0 - June 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_kvg_ccc_nqb">
<li class="li">New: Azure connector on MID GCP connector on MID OBM connector</li>
<li class="li">Changed: Optimized Event Rules and Event Mapping Update all connectors to consistently return the sys_id of the event created Datadog connector returns the sys_id of the event created Azure Common Schema - Changes
on Configuration Item Event Management Connector - Binding Rules (Azure , Datadog , DynaTrace , New Relic) Fixed Removed</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.0 - April 2021</dt>
<dd class="dd">New: Grafana webhook connector.</dd>
<dt class="dt dlterm">Version 1.3.1 - February 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_ygg_4dr_p4b">
<li class="li">Two new integrations have been enabled with third party systems through the Push Connector mechanism. <ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_ip3_tdr_p4b">
<li class="li">Datadog: Allows integration between the Datadog monitoring system and the ServiceNow Event Management system.</li>
<li class="li">Google Cloud Platform: Enables integration with GCP Monitor, and the pushing of alerts to ServiceNow using rest endpoints.</li>
</ul></li>
<li class="li">Additional changes include: <ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_b5m_tdr_p4b">
<li class="li">Changed event process to allow a flattened structure of the payload. This provides additional flexibility when using event rules for binding and alert creation.</li>
<li class="li">Upgraded the Netcool Pull Connector integration with the bi-directional feature. This integration uses the REST APIs from Netcool and it updates the Netcool system when an alert is acknowledged in a ServiceNow
instance.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.0 - December 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_erz_rgx_xnb">
<li class="li">New: Connector for New Relic and DynaTrace monitoring systems</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_dbj_tgx_xnb">
<li class="li">Azure deduping issues for log alerts and metrics</li>
<li class="li">Fixed AWS script for multiple dimensions</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - October 2020</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-event-mgmt-connectors__ul_x3f_sf1_gnb">
<li class="li">Integration for collection of events from Azure Monitor to Event Management</li>
<li class="li">SolarWinds connector; support for NetObject types added</li>
<li class="li">BMC TrueSight connector</li>
<li class="li">Amazon CloudWatch connector</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-event-mgmt-connectors.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-event-mgmt-connectors.html\"><body id=\"store-rn-itom-event-mgmt-connectors\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-event-mgmt-connectors\" aria-labelledby=\"title_store-rn-itom-event-mgmt-connectors\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-event-mgmt-connectors\">Event Management Connectors release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span> Event Management Connectors on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-event-mgmt-connectors__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d435772e61\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.16.1 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added support for SolarWinds metric connector in Integration Launchpad.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">PRB1879082 - Zabbix Connector Event Loss Risk - implement retry for failure cases</li>\n <li class=\"li\">PRB1877907 - Event Forwarding not carrying over domain and domain path</li>\n <li class=\"li\">PRB1904380 - NagiosXI_V2 Connector Definition ecc agent script include prints apikey in clear text in Mid Server logs</li>\n <li class=\"li\">PRB1877907 - Event Forwarding not carrying over domain and domain path</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.15.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-event-mgmt-connectors__latest-event-mgmt-connectors\">\n <ul class=\"ul\">\n <li class=\"li\">Starting with the May release, you can configure metric connector instances for Nagios, SolarWinds, and Zabbix monitoring tools to receive metrics directly from these monitoring tools.</li>\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Nagios Metrics Connector</li>\n <li class=\"li\">SolarWinds Metrics Connector</li>\n <li class=\"li\">Zabbix Metrics Connector</li>\n </ul>\n </li>\n <li class=\"li\">Changed: Certified SolarWinds Events Connector to support SolarWinds version 2024.1</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">PRB1851380 Kafka Consumer connector error:org.apache.kafka.common.KafkaException: Failed to construct kafka consumer</li>\n <li class=\"li\">PRB1830633 Metric name and type is UUID rather than readable text for source "vRealize"</li>\n <li class=\"li\">PRB1825234 Zabbix Event Management Connector Does Not Work OOTB With Zabbix Servers Installed With Front End NGINX Web Server</li>\n <li class=\"li\">PRB1854696 Azure Monitor Bi directional connector not working with multiple tenant ID</li>\n </ul>\n </li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_w22_zjb_cfc\">\n <li class=\"li\">Known Issues: Metrics are duplicated in Metric Types and Metric to CI tables, if both Old and New MI Connectors are used simultaneously.</li>\n <li class=\"li\">KE Article: KB2054552</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.12.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_cnn_qxs_ddc\">\n <li class=\"li\">Added API Key authentication support for push connectors</li>\n <li class=\"li\">Handled tags for Dynatrace and Datadog connectors - extracted tags from payload and added them to additional info of the event.</li>\n <li class=\"li\">Refactor OOB AWS push connector event rules to support 'apply additional matching rules'</li>\n <li class=\"li\">Refactor OOB pull connector event rules to support 'apply additional matching rules'</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_kpv_qxs_ddc\">\n <li class=\"li\">PRB1806047 - ICINGA EM Connector is not able to pull events from source.</li>\n <li class=\"li\">PRB1792787 - Time of event is not being correctly populated</li>\n <li class=\"li\">PRB1784956 - VMWare vRealize event pull connector not returning Node field for certain event types</li>\n <li class=\"li\">PRB1798193 - The getComponents function to query Solarwinds event fetch fails if there too many values for the query</li>\n <li class=\"li\">PRB1789798 - Integrations Launchpad error if there is MID Web server context is not configured</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.11.2 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Dynatrace Metric Connector</li>\n <li class=\"li\">Updated:<ul class=\"ul\">\n <li class=\"li\">Refactored OOB push connector event rules to support 'apply additional matching rules'</li>\n <li class=\"li\">Certified other authentication support for below connectors <ul class=\"ul\">\n <li class=\"li\">Dynatrace Event Connector</li>\n <li class=\"li\">DataDog Event Connector</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">vRealize event pull connector doesn't support different authentication types</li>\n <li class=\"li\">SolarWinds EM Connector goes OutOfMemory when loading in too many records</li>\n <li class=\"li\">Apache Kafka Consumer Connector Instance Fails event collection when JSON contains null values</li>\n <li class=\"li\">The script "AWS Events Transform Script" is throwing error with custom domain implementation when using "sn_em_connector/em/inbound_event/aws" endpoint</li>\n <li class=\"li\">Dynatrace Monitor push connector to support new Dynatrace payload format</li>\n </ul></li>\n <li class=\"li\">Known Issues: VMWare vRealize event pull connector not returning Node field for certain event types</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.10.0 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Grouping Azure Monitor alerts using the 'Alert Processing Rules Correlate Events' feature in the Azure Portal.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Azure Monitor Bi-directional connector throws "Alert Updation Failed" error and stays like that even after getting new Alerts</li>\n <li class=\"li\">Incorrect timestamp conversion for the OBM connector, which is causing not able to query for the events and create in instance</li>\n <li class=\"li\">IBM Netcool connector bi directional not working when alert identifier has underscores</li>\n <li class=\"li\">Push connector "Azure Monitor Push Connector" binds it with object_id_1 instead of object_id causing binding to fail</li>\n <li class=\"li\">Zabbix pull connector is changing the severity of closing events to 'clear' instead of maintaining the same severity as the original event payload</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.9.1 - April 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Security fix</li>\n <li class=\"li\">SCOM featured metrics are not working if Event Management Connectors app is installed prior to Metrics Intelligence plugin</li>\n <li class=\"li\">Netcool connector generated incorrect mapping in event's additional_info</li>\n <li class=\"li\">OBM Connector provides \\\\\\\\n instead of \\n in the event additional information</li>\n <li class=\"li\">Issue in vRealizeJS_v2 script : vRealize_V2 connection stops working for one event - em_event not created</li>\n <li class=\"li\">Azure Alert auto-close from Closing events not working</li>\n <li class=\"li\">Custom mid type connector event is giving old time.</li>\n </ul></li>\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_dzc_pdp_1bc\">\n <li class=\"li\">Assignment Group (Team-based integration) support added from Integration Launchpad.</li>\n <li class=\"li\">SCOM Metric Connector</li>\n </ul></li>\n <li class=\"li\">Changed: Renamed Now on Now Connector job name from 'Event Sync' to 'Event Forwarding'</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Now on Now connector</li>\n <li class=\"li\">BMC Truesight V2 connector</li>\n </ul></li>\n <li class=\"li\">Changed: <ul class=\"ul\">\n <li class=\"li\">Changed Kafka Pull Connector to support SSL and SASL_SSL authentication types</li>\n <li class=\"li\">Changed Lightstep Push Connector to support ServiceNow Destination type on the Lightstep platform</li>\n <li class=\"li\">Changed Zabbix connector to support Zabbix 6.0+ version</li>\n <li class=\"li\">Changed NewRelic connector to support NewRelic version6.4.6.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">All things Zabbix (6.0+) need to be updated as per their documentation</li>\n <li class=\"li\">Alerts not being sent to SN instance/ erroring out when the timezone is IST.</li>\n <li class=\"li\">Connector instance Event collection failure after Event Management Connectors plugin upgrade to v2.6</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Custom domain separation support for Push Connectors (Vancouver only)</li>\n <li class=\"li\">Custom domain separation support for Pull Connectors in store (Vancouver only)</li>\n <li class=\"li\">Connector instances support for Push Connectors (*MID Push Connector instances are supported from Vancouver)</li>\n <li class=\"li\">Tags support for Connectors (Only works with Integration Launchpad)</li>\n <li class=\"li\">Allow Event Mgmt Admin user to create/modify push connector parameters</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Event Management Azure Monitor Not Correlating Events to Alerts Correctly</li>\n <li class=\"li\">Bi-directional script is causing Azure Alerts to "Closed" even when the Alert state is "Open".</li>\n <li class=\"li\">ThousandEyes sending event with error state after deleting sys_id from Url</li>\n <li class=\"li\">Aws push connector is throwing wrong response if header is missing</li>\n <li class=\"li\">Fixed empty JSON string error in ThousandEyes connector</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Grafana push connector (upkeep): Grafana 9.2.5 version certified</li>\n <li class=\"li\">vRealize push connector (upkeep): vRealize 8.10 version certified</li>\n </ul></li>\n <li class=\"li\">Fixed: Azure Monitor - ServiceHealth Alert with Subscription not working</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Zabbix V2 Pull Connector</li>\n <li class=\"li\">Localization (i18n) on-boarding for stored apps</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Security fix</li>\n <li class=\"li\">Azure Monitor Connector default message key not working.</li>\n <li class=\"li\">Existing Event Rules/Event Field mappings not working for V2 Connectors.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_ac4_4dz_g5b\">\n <li class=\"li\">ScoutAPM push connector</li>\n <li class=\"li\">Honeycomb push connector</li>\n <li class=\"li\">Kafka pull connector</li>\n <li class=\"li\">Remediation actions using IH spokes</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_mzv_pdz_g5b\">\n <li class=\"li\">Certify a new version of OpsView pull connector</li>\n <li class=\"li\">Certify new version of P5 pull connector (upkeep)</li>\n </ul></li>\n <li class=\"li\">Fixed: vCenter connector stuck in attempt status when receiving deleted alarms</li>\n <li class=\"li\">Known Issues: Remediation actions: When we have multiple credentials in credential alias, the Powershell action will pick the credentials randomly and fails.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Sentry push connector</li>\n <li class=\"li\">Catchpoint push connector</li>\n <li class=\"li\">IBM Instana push connector</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_mkn_syf_jsb\">\n <li class=\"li\">New: Sumologic push connector</li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_zgv_5yf_jsb\">\n <li class=\"li\">Realize pull connector (upgrade)</li>\n <li class=\"li\">vCenter pull connector (upgrade)</li>\n <li class=\"li\">Added support of severity and timezone in ThousandEyes connector</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_fvv_vyf_jsb\">\n <li class=\"li\">Time variable is not defined in the Icinga connector script getIcingaTime function</li>\n <li class=\"li\">Netcool_V2 causing failure records in em_connector_update_queue table</li>\n <li class=\"li\">API 'thresholdValue' not being used in additional info for googlemonitor source</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - December 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_vvj_vkb_wrb\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_m3l_vkb_wrb\">\n <li class=\"li\">Nagios XI (Version: 5.8.6)</li>\n <li class=\"li\">Icinga2 (Version: 2.13)</li>\n <li class=\"li\">PRTG (Version: 21.3)</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.2 - October 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_qh2_tw2_2rb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_ygn_5w2_2rb\">\n <li class=\"li\">Oracle Cloud connector</li>\n <li class=\"li\">Prometheus connector</li>\n <li class=\"li\">ThousandEyes connector</li>\n </ul></li>\n <li class=\"li\">Changed: Azure monitoring connector enhacements - bi-directional connector</li>\n <li class=\"li\">Fixed: OBM connector - error handling for authentication failure</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - September 2021</dt>\n <dd class=\"dd\">New: Lightstep connector</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - August 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_bvw_dcc_nqb\">\n <li class=\"li\">New: Logicmonitor push connector (bi-directional)</li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_bts_3cc_nqb\">\n <li class=\"li\">OBM connector changes - handling duplicate events and source field</li>\n <li class=\"li\">AWS push connector - closing events changes</li>\n <li class=\"li\">GCP push connector changes - update severity and incident id</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_uzw_jcc_nqb\">\n <li class=\"li\">PRB1510348 - When OBM server is down test connector fails with "TypeError: Cannot convert null to an object" error & Last event collection status will be success.</li>\n <li class=\"li\">PRB1509225 - Unable to get AWS events into em_event table when using a Gov-Cloud AWS SNS Endpoint</li>\n <li class=\"li\">PRB1507379 - OBM connector fails with "OBM API Connection Error when getting Events" error</li>\n <li class=\"li\">PRB1501455 - SAP connector not receiving clear events</li>\n <li class=\"li\">PRB1497851 - Azure "Log Analytics workspace" alerts are binded to workspace object, instead of the computer set in the dimension</li>\n <li class=\"li\">PRB1489389 - Nagios Connector creates unnecessary Critical events.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - June 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_kvg_ccc_nqb\">\n <li class=\"li\">New: Azure connector on MID GCP connector on MID OBM connector</li>\n <li class=\"li\">Changed: Optimized Event Rules and Event Mapping Update all connectors to consistently return the sys_id of the event created Datadog connector returns the sys_id of the event created Azure Common Schema - Changes\n on Configuration Item Event Management Connector - Binding Rules (Azure , Datadog , DynaTrace , New Relic) Fixed Removed</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - April 2021</dt>\n <dd class=\"dd\">New: Grafana webhook connector.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - February 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_ygg_4dr_p4b\">\n <li class=\"li\">Two new integrations have been enabled with third party systems through the Push Connector mechanism. <ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_ip3_tdr_p4b\">\n <li class=\"li\">Datadog: Allows integration between the Datadog monitoring system and the ServiceNow Event Management system.</li>\n <li class=\"li\">Google Cloud Platform: Enables integration with GCP Monitor, and the pushing of alerts to ServiceNow using rest endpoints.</li>\n </ul></li>\n <li class=\"li\">Additional changes include: <ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_b5m_tdr_p4b\">\n <li class=\"li\">Changed event process to allow a flattened structure of the payload. This provides additional flexibility when using event rules for binding and alert creation.</li>\n <li class=\"li\">Upgraded the Netcool Pull Connector integration with the bi-directional feature. This integration uses the REST APIs from Netcool and it updates the Netcool system when an alert is acknowledged in a ServiceNow\n instance.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - December 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_erz_rgx_xnb\">\n <li class=\"li\">New: Connector for New Relic and DynaTrace monitoring systems</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_dbj_tgx_xnb\">\n <li class=\"li\">Azure deduping issues for log alerts and metrics</li>\n <li class=\"li\">Fixed AWS script for multiple dimensions</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-event-mgmt-connectors__ul_x3f_sf1_gnb\">\n <li class=\"li\">Integration for collection of events from Azure Monitor to Event Management</li>\n <li class=\"li\">SolarWinds connector; support for NetObject types added</li>\n <li class=\"li\">BMC TrueSight connector</li>\n <li class=\"li\">Amazon CloudWatch connector</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Event Management Connectors release notes
Version history for the IT Operations Management Event Management Connectors on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.16.1 - August 2025
* New: Added support for SolarWinds metric connector in Integration Launchpad.
* Fixed:
+ PRB1879082 - Zabbix Connector Event Loss Risk - implement retry for failure cases
+ PRB1877907 - Event Forwarding not carrying over domain and domain path
+ PRB1904380 - NagiosXI\_V2 Connector Definition ecc agent script include prints apikey in clear text in Mid Server logs
+ PRB1877907 - Event Forwarding not carrying over domain and domain path
#### Version 2.15.1 - May 2025
* Starting with the May release, you can configure metric connector instances for Nagios, SolarWinds, and Zabbix monitoring tools to receive metrics directly from these monitoring tools.
* New:
+ Nagios Metrics Connector
+ SolarWinds Metrics Connector
+ Zabbix Metrics Connector
* Changed: Certified SolarWinds Events Connector to support SolarWinds version 2024.1
* Fixed:
+ PRB1851380 Kafka Consumer connector error:org.apache.kafka.common.KafkaException: Failed to construct kafka consumer
+ PRB1830633 Metric name and type is UUID rather than readable text for source "vRealize"
+ PRB1825234 Zabbix Event Management Connector Does Not Work OOTB With Zabbix Servers Installed With Front End NGINX Web Server
+ PRB1854696 Azure Monitor Bi directional connector not working with multiple tenant ID
* Removed:
+ Known Issues: Metrics are duplicated in Metric Types and Metric to CI tables, if both Old and New MI Connectors are used simultaneously.
+ KE Article: KB2054552
#### Version 2.12.0 - November 2024
* New:
+ Added API Key authentication support for push connectors
+ Handled tags for Dynatrace and Datadog connectors - extracted tags from payload and added them to additional info of the event.
+ Refactor OOB AWS push connector event rules to support 'apply additional matching rules'
+ Refactor OOB pull connector event rules to support 'apply additional matching rules'
* Fixed:
+ PRB1806047 - ICINGA EM Connector is not able to pull events from source.
+ PRB1792787 - Time of event is not being correctly populated
+ PRB1784956 - VMWare vRealize event pull connector not returning Node field for certain event types
+ PRB1798193 - The getComponents function to query Solarwinds event fetch fails if there too many values for the query
+ PRB1789798 - Integrations Launchpad error if there is MID Web server context is not configured
#### Version 2.11.2 - August 2024
* New: Dynatrace Metric Connector
* Updated:
+ Refactored OOB push connector event rules to support 'apply additional matching rules'
+ Certified other authentication support for below connectors
- Dynatrace Event Connector
- DataDog Event Connector
* Fixed:
+ vRealize event pull connector doesn't support different authentication types
+ SolarWinds EM Connector goes OutOfMemory when loading in too many records
+ Apache Kafka Consumer Connector Instance Fails event collection when JSON contains null values
+ The script "AWS Events Transform Script" is throwing error with custom domain implementation when using "sn\_em\_connector/em/inbound\_event/aws" endpoint
+ Dynatrace Monitor push connector to support new Dynatrace payload format
* Known Issues: VMWare vRealize event pull connector not returning Node field for certain event types
#### Version 2.10.0 - June 2024
* New: Grouping Azure Monitor alerts using the 'Alert Processing Rules Correlate Events' feature in the Azure Portal.
* Fixed:
+ Azure Monitor Bi-directional connector throws "Alert Updation Failed" error and stays like that even after getting new Alerts
+ Incorrect timestamp conversion for the OBM connector, which is causing not able to query for the events and create in instance
+ IBM Netcool connector bi directional not working when alert identifier has underscores
+ Push connector "Azure Monitor Push Connector" binds it with object\_id\_1 instead of object\_id causing binding to fail
+ Zabbix pull connector is changing the severity of closing events to 'clear' instead of maintaining the same severity as the original event payload
#### Version 2.9.1 - April 2024
* Fixed:
+ Security fix
+ SCOM featured metrics are not working if Event Management Connectors app is installed prior to Metrics Intelligence plugin
+ Netcool connector generated incorrect mapping in event's additional\_info
+ OBM Connector provides \\\\n instead of \n in the event additional information
+ Issue in vRealizeJS\_v2 script : vRealize\_V2 connection stops working for one event - em\_event not created
+ Azure Alert auto-close from Closing events not working
+ Custom mid type connector event is giving old time.
* New:
+ Assignment Group (Team-based integration) support added from Integration Launchpad.
+ SCOM Metric Connector
* Changed: Renamed Now on Now Connector job name from 'Event Sync' to 'Event Forwarding'
#### Version 2.7.0 - November 2023
* New:
+ Now on Now connector
+ BMC Truesight V2 connector
* Changed:
+ Changed Kafka Pull Connector to support SSL and SASL\_SSL authentication types
+ Changed Lightstep Push Connector to support ServiceNow Destination type on the Lightstep platform
+ Changed Zabbix connector to support Zabbix 6.0+ version
+ Changed NewRelic connector to support NewRelic version6.4.6.
* Fixed:
+ All things Zabbix (6.0+) need to be updated as per their documentation
+ Alerts not being sent to SN instance/ erroring out when the timezone is IST.
+ Connector instance Event collection failure after Event Management Connectors plugin upgrade to v2.6
#### Version 2.6.0 - August 2023
* New:
+ Custom domain separation support for Push Connectors (Vancouver only)
+ Custom domain separation support for Pull Connectors in store (Vancouver only)
+ Connector instances support for Push Connectors (*MID Push Connector instances are supported from Vancouver)
+ Tags support for Connectors (Only works with Integration Launchpad)
+ Allow Event Mgmt Admin user to create/modify push connector parameters
* Fixed:
+ Event Management Azure Monitor Not Correlating Events to Alerts Correctly
+ Bi-directional script is causing Azure Alerts to "Closed" even when the Alert state is "Open".
+ ThousandEyes sending event with error state after deleting sys\_id from Url
+ Aws push connector is throwing wrong response if header is missing
+ Fixed empty JSON string error in ThousandEyes connector
#### Version 2.5.0 - February 2023
* Changed:
+ Grafana push connector (upkeep): Grafana 9.2.5 version certified
+ vRealize push connector (upkeep): vRealize 8.10 version certified
* Fixed: Azure Monitor - ServiceHealth Alert with Subscription not working
#### Version 2.4.0 - November 2022
* New:
+ Zabbix V2 Pull Connector
+ Localization (i18n) on-boarding for stored apps
* Fixed:
+ Security fix
+ Azure Monitor Connector default message key not working.
+ Existing Event Rules/Event Field mappings not working for V2 Connectors.
#### Version 2.3.0 - August 2022
* New:
+ ScoutAPM push connector
+ Honeycomb push connector
+ Kafka pull connector
+ Remediation actions using IH spokes
* Changed:
+ Certify a new version of OpsView pull connector
+ Certify new version of P5 pull connector (upkeep)
* Fixed: vCenter connector stuck in attempt status when receiving deleted alarms
* Known Issues: Remediation actions: When we have multiple credentials in credential alias, the Powershell action will pick the credentials randomly and fails.
#### Version 2.2.0 - May 2022
* New:
+ Sentry push connector
+ Catchpoint push connector
+ IBM Instana push connector
#### Version 2.0.0 - February 2022
* New: Sumologic push connector
* Changed:
+ Realize pull connector (upgrade)
+ vCenter pull connector (upgrade)
+ Added support of severity and timezone in ThousandEyes connector
* Fixed:
+ Time variable is not defined in the Icinga connector script getIcingaTime function
+ Netcool\_V2 causing failure records in em\_connector\_update\_queue table
+ API 'thresholdValue' not being used in additional info for googlemonitor source
#### Version 1.9.0 - December 2021
* Changed:
+ Nagios XI (Version: 5.8.6)
+ Icinga2 (Version: 2.13)
+ PRTG (Version: 21.3)
#### Version 1.8.2 - October 2021
* New:
+ Oracle Cloud connector
+ Prometheus connector
+ ThousandEyes connector
* Changed: Azure monitoring connector enhacements - bi-directional connector
* Fixed: OBM connector - error handling for authentication failure
#### Version 1.7.0 - September 2021
New: Lightstep connector
#### Version 1.6.0 - August 2021
* New: Logicmonitor push connector (bi-directional)
* Changed:
+ OBM connector changes - handling duplicate events and source field
+ AWS push connector - closing events changes
+ GCP push connector changes - update severity and incident id
* Fixed:
+ PRB1510348 - When OBM server is down test connector fails with "TypeError: Cannot convert null to an object" error & Last event collection status will be success.
+ PRB1509225 - Unable to get AWS events into em\_event table when using a Gov-Cloud AWS SNS Endpoint
+ PRB1507379 - OBM connector fails with "OBM API Connection Error when getting Events" error
+ PRB1501455 - SAP connector not receiving clear events
+ PRB1497851 - Azure "Log Analytics workspace" alerts are binded to workspace object, instead of the computer set in the dimension
+ PRB1489389 - Nagios Connector creates unnecessary Critical events.
#### Version 1.5.0 - June 2021
* New: Azure connector on MID GCP connector on MID OBM connector
* Changed: Optimized Event Rules and Event Mapping Update all connectors to consistently return the sys\_id of the event created Datadog connector returns the sys\_id of the event created Azure Common Schema - Changes
on Configuration Item Event Management Connector - Binding Rules (Azure , Datadog , DynaTrace , New Relic) Fixed Removed
#### Version 1.4.0 - April 2021
New: Grafana webhook connector.
#### Version 1.3.1 - February 2021
* Two new integrations have been enabled with third party systems through the Push Connector mechanism.
+ Datadog: Allows integration between the Datadog monitoring system and the ServiceNow Event Management system.
+ Google Cloud Platform: Enables integration with GCP Monitor, and the pushing of alerts to ServiceNow using rest endpoints.
* Additional changes include:
+ Changed event process to allow a flattened structure of the payload. This provides additional flexibility when using event rules for binding and alert creation.
+ Upgraded the Netcool Pull Connector integration with the bi-directional feature. This integration uses the REST APIs from Netcool and it updates the Netcool system when an alert is acknowledged in a ServiceNow
instance.
#### Version 1.2.0 - December 2020
* New: Connector for New Relic and DynaTrace monitoring systems
* Fixed:
+ Azure deduping issues for log alerts and metrics
+ Fixed AWS script for multiple dimensions
#### Version 1.1.0 - October 2020
* New:
+ Integration for collection of events from Azure Monitor to Event Management
+ SolarWinds connector; support for NetObject types added
+ BMC TrueSight connector
+ Amazon CloudWatch connector
| ---
title: Event Management Connectors release notes
description: Version history for the IT Operations Management Event Management Connectors
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Event Management Connectors release notes
Version history for the IT Operations Management Event Management Connectors on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.16.1 - August 2025
* New: Added support for SolarWinds metric connector in Integration Launchpad.
* Fixed:
+ PRB1879082 - Zabbix Connector Event Loss Risk - implement retry for failure cases
+ PRB1877907 - Event Forwarding not carrying over domain and domain path
+ PRB1904380 - NagiosXI\_V2 Connector Definition ecc agent script include prints apikey in clear text in Mid Server logs
+ PRB1877907 - Event Forwarding not carrying over domain and domain path
#### Version 2.15.1 - May 2025
* Starting with the May release, you can configure metric connector instances for Nagios, SolarWinds, and Zabbix monitoring tools to receive metrics directly from these monitoring tools.
* New:
+ Nagios Metrics Connector
+ SolarWinds Metrics Connector
+ Zabbix Metrics Connector
* Changed: Certified SolarWinds Events Connector to support SolarWinds version 2024.1
* Fixed:
+ PRB1851380 Kafka Consumer connector error:org.apache.kafka.common.KafkaException: Failed to construct kafka consumer
+ PRB1830633 Metric name and type is UUID rather than readable text for source "vRealize"
+ PRB1825234 Zabbix Event Management Connector Does Not Work OOTB With Zabbix Servers Installed With Front End NGINX Web Server
+ PRB1854696 Azure Monitor Bi directional connector not working with multiple tenant ID
* Removed:
+ Known Issues: Metrics are duplicated in Metric Types and Metric to CI tables, if both Old and New MI Connectors are used simultaneously.
+ KE Article: KB2054552
#### Version 2.12.0 - November 2024
* New:
+ Added API Key authentication support for push connectors
+ Handled tags for Dynatrace and Datadog connectors - extracted tags from payload and added them to additional info of the event.
+ Refactor OOB AWS push connector event rules to support 'apply additional matching rules'
+ Refactor OOB pull connector event rules to support 'apply additional matching rules'
* Fixed:
+ PRB1806047 - ICINGA EM Connector is not able to pull events from source.
+ PRB1792787 - Time of event is not being correctly populated
+ PRB1784956 - VMWare vRealize event pull connector not returning Node field for certain event types
+ PRB1798193 - The getComponents function to query Solarwinds event fetch fails if there too many values for the query
+ PRB1789798 - Integrations Launchpad error if there is MID Web server context is not configured
#### Version 2.11.2 - August 2024
* New: Dynatrace Metric Connector
* Updated:
+ Refactored OOB push connector event rules to support 'apply additional matching rules'
+ Certified other authentication support for below connectors
- Dynatrace Event Connector
- DataDog Event Connector
* Fixed:
+ vRealize event pull connector doesn't support different authentication types
+ SolarWinds EM Connector goes OutOfMemory when loading in too many records
+ Apache Kafka Consumer Connector Instance Fails event collection when JSON contains null values
+ The script "AWS Events Transform Script" is throwing error with custom domain implementation when using "sn\_em\_connector/em/inbound\_event/aws" endpoint
+ Dynatrace Monitor push connector to support new Dynatrace payload format
* Known Issues: VMWare vRealize event pull connector not returning Node field for certain event types
#### Version 2.10.0 - June 2024
* New: Grouping Azure Monitor alerts using the 'Alert Processing Rules Correlate Events' feature in the Azure Portal.
* Fixed:
+ Azure Monitor Bi-directional connector throws "Alert Updation Failed" error and stays like that even after getting new Alerts
+ Incorrect timestamp conversion for the OBM connector, which is causing not able to query for the events and create in instance
+ IBM Netcool connector bi directional not working when alert identifier has underscores
+ Push connector "Azure Monitor Push Connector" binds it with object\_id\_1 instead of object\_id causing binding to fail
+ Zabbix pull connector is changing the severity of closing events to 'clear' instead of maintaining the same severity as the original event payload
#### Version 2.9.1 - April 2024
* Fixed:
+ Security fix
+ SCOM featured metrics are not working if Event Management Connectors app is installed prior to Metrics Intelligence plugin
+ Netcool connector generated incorrect mapping in event's additional\_info
+ OBM Connector provides \\\\n instead of \n in the event additional information
+ Issue in vRealizeJS\_v2 script : vRealize\_V2 connection stops working for one event - em\_event not created
+ Azure Alert auto-close from Closing events not working
+ Custom mid type connector event is giving old time.
* New:
+ Assignment Group (Team-based integration) support added from Integration Launchpad.
+ SCOM Metric Connector
* Changed: Renamed Now on Now Connector job name from 'Event Sync' to 'Event Forwarding'
#### Version 2.7.0 - November 2023
* New:
+ Now on Now connector
+ BMC Truesight V2 connector
* Changed:
+ Changed Kafka Pull Connector to support SSL and SASL\_SSL authentication types
+ Changed Lightstep Push Connector to support ServiceNow Destination type on the Lightstep platform
+ Changed Zabbix connector to support Zabbix 6.0+ version
+ Changed NewRelic connector to support NewRelic version6.4.6.
* Fixed:
+ All things Zabbix (6.0+) need to be updated as per their documentation
+ Alerts not being sent to SN instance/ erroring out when the timezone is IST.
+ Connector instance Event collection failure after Event Management Connectors plugin upgrade to v2.6
#### Version 2.6.0 - August 2023
* New:
+ Custom domain separation support for Push Connectors (Vancouver only)
+ Custom domain separation support for Pull Connectors in store (Vancouver only)
+ Connector instances support for Push Connectors (*MID Push Connector instances are supported from Vancouver)
+ Tags support for Connectors (Only works with Integration Launchpad)
+ Allow Event Mgmt Admin user to create/modify push connector parameters
* Fixed:
+ Event Management Azure Monitor Not Correlating Events to Alerts Correctly
+ Bi-directional script is causing Azure Alerts to "Closed" even when the Alert state is "Open".
+ ThousandEyes sending event with error state after deleting sys\_id from Url
+ Aws push connector is throwing wrong response if header is missing
+ Fixed empty JSON string error in ThousandEyes connector
#### Version 2.5.0 - February 2023
* Changed:
+ Grafana push connector (upkeep): Grafana 9.2.5 version certified
+ vRealize push connector (upkeep): vRealize 8.10 version certified
* Fixed: Azure Monitor - ServiceHealth Alert with Subscription not working
#### Version 2.4.0 - November 2022
* New:
+ Zabbix V2 Pull Connector
+ Localization (i18n) on-boarding for stored apps
* Fixed:
+ Security fix
+ Azure Monitor Connector default message key not working.
+ Existing Event Rules/Event Field mappings not working for V2 Connectors.
#### Version 2.3.0 - August 2022
* New:
+ ScoutAPM push connector
+ Honeycomb push connector
+ Kafka pull connector
+ Remediation actions using IH spokes
* Changed:
+ Certify a new version of OpsView pull connector
+ Certify new version of P5 pull connector (upkeep)
* Fixed: vCenter connector stuck in attempt status when receiving deleted alarms
* Known Issues: Remediation actions: When we have multiple credentials in credential alias, the Powershell action will pick the credentials randomly and fails.
#### Version 2.2.0 - May 2022
* New:
+ Sentry push connector
+ Catchpoint push connector
+ IBM Instana push connector
#### Version 2.0.0 - February 2022
* New: Sumologic push connector
* Changed:
+ Realize pull connector (upgrade)
+ vCenter pull connector (upgrade)
+ Added support of severity and timezone in ThousandEyes connector
* Fixed:
+ Time variable is not defined in the Icinga connector script getIcingaTime function
+ Netcool\_V2 causing failure records in em\_connector\_update\_queue table
+ API 'thresholdValue' not being used in additional info for googlemonitor source
#### Version 1.9.0 - December 2021
* Changed:
+ Nagios XI (Version: 5.8.6)
+ Icinga2 (Version: 2.13)
+ PRTG (Version: 21.3)
#### Version 1.8.2 - October 2021
* New:
+ Oracle Cloud connector
+ Prometheus connector
+ ThousandEyes connector
* Changed: Azure monitoring connector enhacements - bi-directional connector
* Fixed: OBM connector - error handling for authentication failure
#### Version 1.7.0 - September 2021
New: Lightstep connector
#### Version 1.6.0 - August 2021
* New: Logicmonitor push connector (bi-directional)
* Changed:
+ OBM connector changes - handling duplicate events and source field
+ AWS push connector - closing events changes
+ GCP push connector changes - update severity and incident id
* Fixed:
+ PRB1510348 - When OBM server is down test connector fails with "TypeError: Cannot convert null to an object" error & Last event collection status will be success.
+ PRB1509225 - Unable to get AWS events into em\_event table when using a Gov-Cloud AWS SNS Endpoint
+ PRB1507379 - OBM connector fails with "OBM API Connection Error when getting Events" error
+ PRB1501455 - SAP connector not receiving clear events
+ PRB1497851 - Azure "Log Analytics workspace" alerts are binded to workspace object, instead of the computer set in the dimension
+ PRB1489389 - Nagios Connector creates unnecessary Critical events.
#### Version 1.5.0 - June 2021
* New: Azure connector on MID GCP connector on MID OBM connector
* Changed: Optimized Event Rules and Event Mapping Update all connectors to consistently return the sys\_id of the event created Datadog connector returns the sys\_id of the event created Azure Common Schema - Changes
on Configuration Item Event Management Connector - Binding Rules (Azure , Datadog , DynaTrace , New Relic) Fixed Removed
#### Version 1.4.0 - April 2021
New: Grafana webhook connector.
#### Version 1.3.1 - February 2021
* Two new integrations have been enabled with third party systems through the Push Connector mechanism.
+ Datadog: Allows integration between the Datadog monitoring system and the ServiceNow Event Management system.
+ Google Cloud Platform: Enables integration with GCP Monitor, and the pushing of alerts to ServiceNow using rest endpoints.
* Additional changes include:
+ Changed event process to allow a flattened structure of the payload. This provides additional flexibility when using event rules for binding and alert creation.
+ Upgraded the Netcool Pull Connector integration with the bi-directional feature. This integration uses the REST APIs from Netcool and it updates the Netcool system when an alert is acknowledged in a ServiceNow
instance.
#### Version 1.2.0 - December 2020
* New: Connector for New Relic and DynaTrace monitoring systems
* Fixed:
+ Azure deduping issues for log alerts and metrics
+ Fixed AWS script for multiple dimensions
#### Version 1.1.0 - October 2020
* New:
+ Integration for collection of events from Azure Monitor to Event Management
+ SolarWinds connector; support for NetObject types added
+ BMC TrueSight connector
+ Amazon CloudWatch connector
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-external-credential-storage-mgmt-app.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-external-credential-storage-mgmt-app.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-external-credential-storage-mgmt-app.html | External Credential Storage and Management Application release notes | Version history for the External Credential Storage and Management Application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-external-credential-storage-mgmt-app.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-external-credential-storage-mgmt-app.html"><body id="store-rn-itom-external-credential-storage-mgmt-app"><main role="main"><article role="article" class="dita" id="store-rn-itom-external-credential-storage-mgmt-app" aria-labelledby="title_store-rn-itom-external-credential-storage-mgmt-app">
<h1 class="title topictitle1" id="title_store-rn-itom-external-credential-storage-mgmt-app">External Credential Storage and Management Application release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the External Credential Storage and Management Application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-external-credential-storage-mgmt-app__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d141800e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.1 - May 2025</dt>
<dd class="dd" id="store-rn-itom-external-credential-storage-mgmt-app__latest-store-rn-itom-external-credential-storage-mgmt-app">New: Added support for certificate-based authentication when connecting to Azure Key Vault. This provides a more secure and flexible way to authenticate, especially
for enterprise environments that prefer certificate credentials over client secrets.</dd>
<dt class="dt dlterm">Version 1.0.2 - August 2024</dt>
<dd class="dd">External Credential Storage and Management brings out of the box integrations to external credential storage solutions to store credentials in an external repository
rather than directly in a ServiceNow credentials record. The instance maintains a unique identifier for each credential, the credential type (such as SSH, SNMP, or Windows), and any credential affinities. The MID Server obtains
the credential identifier from the instance, and then uses the resolver to retrieve the identifier from the repository into a usable credential.</dd>
</dl>
</section>
</div>
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} | # External Credential Storage and Management Application release notes
Version history for the External Credential Storage and Management Application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.1 - May 2025
New: Added support for certificate-based authentication when connecting to Azure Key Vault. This provides a more secure and flexible way to authenticate, especially
for enterprise environments that prefer certificate credentials over client secrets.
#### Version 1.0.2 - August 2024
External Credential Storage and Management brings out of the box integrations to external credential storage solutions to store credentials in an external repository
rather than directly in a ServiceNow credentials record. The instance maintains a unique identifier for each credential, the credential type (such as SSH, SNMP, or Windows), and any credential affinities. The MID Server obtains
the credential identifier from the instance, and then uses the resolver to retrieve the identifier from the repository into a usable credential.
| ---
title: External Credential Storage and Management Application release notes
description: Version history for the External Credential Storage and Management Application
on the ServiceNow Store.
keywords: []
breadcrumbs:
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- ServiceNow Store - IT Operations Management release notes
---
# External Credential Storage and Management Application release notes
Version history for the External Credential Storage and Management Application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.1 - May 2025
New: Added support for certificate-based authentication when connecting to Azure Key Vault. This provides a more secure and flexible way to authenticate, especially
for enterprise environments that prefer certificate credentials over client secrets.
#### Version 1.0.2 - August 2024
External Credential Storage and Management brings out of the box integrations to external credential storage solutions to store credentials in an external repository
rather than directly in a ServiceNow credentials record. The instance maintains a unique identifier for each credential, the credential type (such as SSH, SNMP, or Windows), and any credential affinities. The MID Server obtains
the credential identifier from the instance, and then uses the resolver to retrieve the identifier from the repository into a usable credential.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-health-log-analytics-viewer.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-health-log-analytics-viewer.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-health-log-analytics-viewer.html | Health Log Analytics Viewer release notes | Version history for the Health Log Analytics Viewer on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-health-log-analytics-viewer.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-health-log-analytics-viewer.html"><body id="store-rn-itom-health-log-analytics-viewer"><main role="main"><article role="article" class="dita" id="store-rn-itom-health-log-analytics-viewer" aria-labelledby="title_store-rn-itom-health-log-analytics-viewer">
<h1 class="title topictitle1" id="title_store-rn-itom-health-log-analytics-viewer">Health Log Analytics Viewer release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Health Log Analytics Viewer on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-health-log-analytics-viewer__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d458552e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 19.1.3 - May 2021</dt>
<dd class="dd">Fix: Minor UI fixes</dd>
<dt class="dt dlterm">Version 19.1.2 - March 2021</dt>
<dd class="dd" id="store-rn-itom-health-log-analytics-viewer__latest-store-rn-itom-health-log-analytics-viewer"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-health-log-analytics-viewer__ul_qmp_jl5_v4b">
<li class="li">Benefit from the ability to predict IT issues by detecting anomalies in your log data</li>
<li class="li">Get alerted on an emerging issue before it affects your users</li>
<li class="li">Cut the Mean Time to Repair (MTTR) by learning the true root cause of an issue in real-time</li>
<li class="li">Receive instant data-driven advice on how to fix an issue</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Health Log Analytics Viewer release notes
Version history for the Health Log Analytics Viewer on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.1.3 - May 2021
Fix: Minor UI fixes
#### Version 19.1.2 - March 2021
* New:
+ Benefit from the ability to predict IT issues by detecting anomalies in your log data
+ Get alerted on an emerging issue before it affects your users
+ Cut the Mean Time to Repair (MTTR) by learning the true root cause of an issue in real-time
+ Receive instant data-driven advice on how to fix an issue
| ---
title: Health Log Analytics Viewer release notes
description: Version history for the Health Log Analytics Viewer on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Health Log Analytics Viewer release notes
Version history for the Health Log Analytics Viewer on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.1.3 - May 2021
Fix: Minor UI fixes
#### Version 19.1.2 - March 2021
* New:
+ Benefit from the ability to predict IT issues by detecting anomalies in your log data
+ Get alerted on an emerging issue before it affects your users
+ Cut the Mean Time to Repair (MTTR) by learning the true root cause of an issue in real-time
+ Receive instant data-driven advice on how to fix an issue
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-health-log-analytics.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-health-log-analytics.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-health-log-analytics.html | Health Log Analytics release notes | Version history for the Health Log Analytics application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-health-log-analytics.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-health-log-analytics.html"><body id="store-rn-itom-health-log-analytics"><main role="main"><article role="article" class="dita" id="store-rn-itom-health-log-analytics" aria-labelledby="title_store-rn-itom-health-log-analytics">
<h1 class="title topictitle1" id="title_store-rn-itom-health-log-analytics"><span class="ph">Health Log Analytics</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Health Log Analytics</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-health-log-analytics__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d433960e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 37.0.15 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-health-log-analytics__ul_xjd_kl5_bgc">
<li class="li">New:<ul class="ul" id="store-rn-itom-health-log-analytics__ul_qxf_ll5_bgc">
<li class="li">Integrations Launchpad – New UX for Cribl Data Input (push/pull) including Setup Connection wizard.</li>
<li class="li">Integrations Launchpad – Overview screen enhancements: ITOM Gateway step for HLA Scale deployment, cache pre-loading, and last-log-time indicator.</li>
<li class="li">Improved Anomaly Card in Express List side panel – UI now highlights the anomaly window (“red span”) using backend span and additional baseline data.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-health-log-analytics__ul_pyy_ll5_bgc">
<li class="li">Integrations Launchpad Overview – Faster load times and continuous 1-minute auto-refresh (continues even after errors).</li>
<li class="li">Enhanced backend data structures powering dashboards and richer alert previews.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-health-log-analytics__ul_xhs_ml5_bgc">
<li class="li">Overview screen reliability – Resolves occasional stale data after cache invalidation.</li>
<li class="li">Additional performance and stability fixes across HLA, HLA Core and Integrations Launchpad (60+ defects).</li>
</ul></li>
<li class="li">Known Issues:</li>
<li class="li">Cribl Integration – “Credential Alias” field may show no options when the default alias is empty.<ul class="ul" id="store-rn-itom-health-log-analytics__ul_o2d_4l5_bgc">
<li class="li">Work-around: Select “Manage Credential Aliases” and add a credential record to the alias with Name "Cribl Credential Alias" and ID 'sn_itom _integ_app.Cribl_Credential_Alias'.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 36.1.11 - July 2025</dt>
<dd class="dd">Fixed: ServiceNow System Logs Retriever data input streaming stops working under certain circumstances</dd>
<dt class="dt dlterm">Version 36.0.19 - May 2025</dt>
<dd class="dd" id="store-rn-itom-health-log-analytics__latest-store-rn-itom-health-log-analytics">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-health-log-analytics__ul_v2p_tjb_cfc">
<li class="li">Log Properties Classification Recommendations - In the Source Type Structure, get recommendations on how to classify extracted properties to ensure optimal analysis by the HLA Engine.</li>
<li class="li">Quick-start HLA - Reduce setup time by applying default minimal parsing on the first ingestion into HLA, allowing further iterative setup and improved configuration as needed. Improvements to default system
features, properties, and parsing algorithms to allow smoother and more reliable streaming.</li>
<li class="li">Added native support for logs formatted according to the OpenTelemetry logging standard, and improved support for the Elastic Common Schema (ECS).</li>
<li class="li">The MID Server data input was added to the Integration Launchpad to simplify setup.</li>
<li class="li">New MID-less ingest - Support MID-less integration to Amazon Data Firehose.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-health-log-analytics__ul_fnk_5jb_cfc">
<li class="li">ServiceNow System Logs Integration - Updates to OOTB settings, including automatic startup.</li>
<li class="li">Added health checks to configuration pages (Data Input Mapping and Source Type Structure) to ensure proper setup and system robustness.</li>
<li class="li">Deprecation of Component-based groups - Removed 3-leveled Log Analytics groups that included Read-Only alerts as children of Component-based alerts, which in turn were children of the Log Analytics alert (a
group of groups). Following this change, each single alert coming from HLA will be bound to the appropriate Service Instance CI, with an option to view relevant host CIs when applicable. The Log Analytics group
alert will be a group of single alerts from HLA. This grouping process still happens in the HLA Engine, using unsupervised learning.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-health-log-analytics__ul_gsg_vjb_cfc">
<li class="li">Improved stability of the ServiceNow System Logs Retriever integration.</li>
<li class="li">Fixed missing All Components option in Log Viewer.</li>
<li class="li">Errors when starting the HLA Engine for the first time.</li>
<li class="li">Generic bugs.</li>
</ul></li>
<li class="li">Removed: Deprecation of Component-based groups - Removed 3-leveled Log Analytics groups that included Read-Only alerts as children of Component-based alerts, which in turn were children of the Log Analytics alert (a
group of groups). Following this change, each single alert coming from HLA will be bound to the appropriate Service Instance CI, with an option to view relevant host CIs when applicable. The Log Analytics group alert
will be a group of single alerts from HLA. This grouping process still happens in the HLA Engine, using unsupervised learning.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 35.0.26 - February 2025</dt>
<dd class="dd">
<div class="p">
<ul class="ul" id="store-rn-itom-health-log-analytics__ul_pxb_4rq_c2c">
<li class="li">New:<ul class="ul" id="store-rn-itom-health-log-analytics__ul_hbn_prq_c2c">
<li class="li">Integrations Launchpad:
Integrations Launchpad supports four log integrations with a new, improved UI: System Logs retriever, Elasticsearch, TCP, and UDP.
</li>
<li class="li">The Overview page in Integrations Launchpad enables viewing and validating the integration status.</li>
<li class="li">Quickly debug and detect streaming issues if they occur
</li>
<li class="li">New data inputs enable connecting log data from Cribl, Datadog Vector Agents, and Edge Delta.
</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-health-log-analytics__ul_zw4_qrq_c2c">
<li class="li">Improvements to System Logs retriever data input.
</li>
<li class="li">New data model for metric data extracted from logs, improving the analytical scale.
</li>
<li class="li">Improved system health checks and visibility.
</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-health-log-analytics__ul_jfz_qrq_c2c">
<li class="li">Log streaming performance bugs.
</li>
<li class="li">Security fixes.
</li>
</ul></li>
</ul>
</div>
</dd>
<dt class="dt dlterm">Version 34.0.37 - December 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Rename Application Service fields label to Service Instance.</li>
<li class="li">Optimize Clotho dimensions when the Message key is unassigned, properties are re-classified, and log sources are deleted.</li>
<li class="li">Performance improvements to refresh samples UI action on Source Type Structure screen.</li>
<li class="li">Security improvements for communication between the AI engine and the time series database.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 33.0.31 - December 2024</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 33.0.27 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-health-log-analytics__ul_imr_xdl_dcc">
<li class="li">Ability to see all properties extracted from a source type and classification/labels in the same flow.</li>
<li class="li">Identify problematic raw metrics in runtime and fix them before Occultus crashes.</li>
<li class="li">Support monitoring ServiceNow instance Syslog with HLA.</li>
<li class="li">Ability to see all learned patterns from a source type.</li>
<li class="li">Support native OTel header detection.</li>
<li class="li">Collect usage metrics for HLA.</li>
<li class="li">Add many-to-many mapping in Glide between source types and log sources.</li>
<li class="li">Notify user of problematic configurations in the Source Type Structure.</li>
<li class="li">Align HLA to support Elasticsearch 8.</li>
</ul></li>
<li class="li">Changed: Alert Notifications: Replaced deprecated Teams plugin.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 32.0.6 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-health-log-analytics__ul_xmj_vb5_gbc">
<li class="li">New data input to send logs from Service Now Cloud Observability to Health Log Analytics for analysis. The data input is initiated from Cloud Observability and all relevant Health Log Analytics configurations
needed to parse and analyze the data are created automatically. This allows quicker implementations of Health Log Analytics for applications monitored by Cloud Observability.</li>
<li class="li">Support Elasticsearch 8 - upgrading dependencies and supporting new features for Elasticsearch 8.</li>
</ul></li>
<li class="li">Changed: Improve health checks and robustness of data streaming.</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-health-log-analytics__ul_unp_wb5_gbc">
<li class="li">Package dependencies and security updates.</li>
<li class="li">Several defects fixed, including supporting new Elasticsearch 8, removing backwards compatibility for Smart Parsers, and fixing default KBs.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 30.1.2 - March 2024</dt>
<dd class="dd">Slowlog fix to support upgrade to Elastic Search 8.</dd>
<dt class="dt dlterm">Version 27.2.5 - March 2024</dt>
<dd class="dd">Slowlog fix to support upgrade to Elastic Search 8.</dd>
<dt class="dt dlterm">Version 30.0.4 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Timestamp parsing enhancements</li>
<li class="li">Bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 29.0.11 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The release contains:<ul class="ul" id="store-rn-itom-health-log-analytics__ul_uc1_41b_fzb">
<li class="li">A scalable, more stable way to stream logs with ITOM Health Log Analytics using the new ServiceNow infrastructure, leveraging queueing technology based on Kafka as well as additional scalable services that are
part of the ITOM Cloud Services, to allow authentication and ingestion management.</li>
<li class="li">Scalability for the internal core engine and database used by ITOM Health Log Analytics to allow processing, analyzing, anomaly detection, and storing of logs at scale.</li>
<li class="li">Support for up to 240K logs per second, under testing assumptions of average-size logs of 300 bytes.</li>
<li class="li">Note: Testing was done under lab conditions and results may change based on a particular use case and the specific nature of the logs, number of MIDs, HW and network resources, and the size of the ServiceNow
Instance.</li>
<li class="li">Support for advanced source type parsers to allow scripts for multiple JSONs.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.1.12 - August 2023</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 27.0.7 - June 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-health-log-analytics__ul_k5l_hm4_4xb">
<li class="li">Support giving ML feedback to stop generating unimportant alerts for multiple components of the Application Service</li>
<li class="li">User notification displayed when AI engine is down</li>
<li class="li">Health check notifies admin when no HLA alerts were generated for a configurable time period</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.0.6 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support providing ML feedback to stop generating insignificant alerts, for multiple components</li>
<li class="li">User notification presented when the AI engine is down</li>
<li class="li">Health check that notifies the admins whenever no HLA alerts were generated for a certain (configurable) period</li>
</ul></li>
<li class="li">Fixed: Bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.0.17 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">MID Server Cluster: Health Log Analytics now supports MID Servers Cluster for all the pull log data inputs. Using MID Cluster for fail-over protection have a configured order used to determine which MID Server
to use next if a failure occurs.</li>
<li class="li">Test Outcome Table: A table was added to the Data Input Mapping form. The table presents the outcome of the mapping between log samples to log sources and source types. The table updates after logs samples
refresh and click on the test button.</li>
</ul></li>
<li class="li">Changed: Improvements in the data input mapping form, number of the maximal log samples increased to 5000, and the responsiveness was improved.</li>
<li class="li">Fixed: Several bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.0.17 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">HLA configuration migration: Enables you to export data inputs and source types configuration as an update set, import the update set to the target instance, and start streaming logs using the imported
configuration.</li>
<li class="li">Test mode: A designated mode for stabilizing data input mapping. When Test mode is On, the streamed logs do not go through the standard log processing flow but are instead stored under a temporary component in
Elasticsearch, which is deleted when Test mode is set to Off.</li>
<li class="li">Test data input connection: Ensures that the data input is configured correctly. When you select Test connection, Health Log Analytics tries to connect the MID Server to the data repository.</li>
<li class="li">Out-of-the-box Operational dashboard: A predefined dashboard with the most common log data visualizations to help you monitor your log data. Using this dashboard, you can view log behavior in the last 24
hours and better understand the health of your application services.</li>
<li class="li">Content packs: The ability to configure data streaming for Linux systems with one simple click using the new content packages. This process automatically triggers different functions that shorten onboarding
time for the Health Log Analytics application by implementing content packs. The packs contain default source types and mapping script templates that save you the time it takes to create them from scratch.</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Improvements in the data input mapping form that show the log sources to be created by the current mapping script. Added the ability to increase the number of log samples to 500.</li>
<li class="li">The ability to delete log sources together with their associated indices in Elasticsearch.</li>
</ul></li>
<li class="li">Fixed: Surrounding logs issues.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.0.9 - October 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Starting from this version, you can create customized visualizations and dashboards in the Platform Analytics Workspace. Visualizations enable you to better understand and monitor your log data, especially
when it is grouped together in a dashboard. Built on the fields that Health Log Analytics extracts from your logs, dashboards can be easily created to represent any aspect of the data, rather than a breakdown
of specific fields (for example, http status codes), the geographical distribution of your data, or trends over time of specific fields, such as failed login attempts.</li>
<li class="li">Configure your Slack or Teams channel for HLA alert notification to receive alerts directly to your notification's channels. You can customize the notifications according to your business needs.</li>
<li class="li">Update to provide feedback to the system engine. The Raise feedback option enables you to tell the system when you want the engine to be less sensitive to a specific anomaly.</li>
</ul></li>
<li class="li">Changed: Surrounding logs of alerts are shown according to retention settings.</li>
<li class="li">Fixed: PA reports for HLA Dashboard calculation fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.0.6 - August 2022</dt>
<dd class="dd">
<div class="p">
<ul class="ul" id="store-rn-itom-health-log-analytics__ul_jvl_52z_g5b">
<li class="li">New:<ul class="ul" id="store-rn-itom-health-log-analytics__ul_f3w_x2z_g5b">
<li class="li">Starting from this version, you can create customized visualizations and dashboards in the Platform Analytics Workspace. Visualizations enable you to better understand and monitor your log data, especially
when it is grouped together in a dashboard. Built on the fields that Health Log Analytics extracts from your logs, dashboards can be easily created to represent any aspect of the data, rather than a
breakdown of specific fields (for example, http status codes), the geographical distribution of your data, or trends over time of specific fields such as failed login attempts.</li>
<li class="li">Configure your Slack or Teams channel to the HLA alert notification to receive alerts directly to your notification channels. You can customize the notifications according to your business needs.</li>
<li class="li">Update to provide feedback to the system engine. The Raise feedback enables you to tell the system when you want the engine to be less sensitive to a specific anomaly.</li>
</ul></li>
<li class="li">Changed: Surrounding logs of alerts are shown according to the retention settings.</li>
<li class="li">Bug fixes: Fixes and changes to increase efficiency and improve product experience. These changes are not visible to the user.</li>
<li class="li">Security fixes.</li>
<li class="li">UI fixes.</li>
</ul>
</div>
</dd>
<dt class="dt dlterm">Version 23.0.20 - June 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-health-log-analytics__ul_f5j_l35_qtb">
<li class="li">New: Test connectivity to data inputs</li>
<li class="li">Changed: System health notifications</li>
<li class="li">Fixed: Bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 21.0.1 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-health-log-analytics__ul_bbx_2nr_wqb">
<li class="li">New:<ul class="ul" id="store-rn-itom-health-log-analytics__ul_njh_gnr_wqb">
<li class="li">New data inputs:<ul class="ul" id="store-rn-itom-health-log-analytics__ul_g2p_gnr_wqb">
<li class="li">Amazon CloudWatch</li>
<li class="li">Amazon S3</li>
<li class="li">Microsoft Azure Log Analytics</li>
<li class="li">Microsoft Azure Event Hubs</li>
<li class="li">Apache Kafka</li>
<li class="li">REST API, for streaming your log data to the ServiceNow instance in JSON format</li>
</ul></li>
<li class="li">Log viewer filter panel</li>
<li class="li">Domain separation support</li>
</ul></li>
<li class="li">Fixed: UI fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 20.0.11 - July 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-health-log-analytics__ul_t5f_qb3_ppb">
<li class="li">New: Log viewer usability functionality Filter panel for extracted properties Personalized view in the Log viewer New templates for the preprocessor, mapping, and source type screens Splunk data input changes</li>
<li class="li">Changed: Define an alert without dependencies</li>
<li class="li">Fixed: Bug fixes Usability fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 19.1.7 - June 2021</dt>
<dd class="dd">Fixed stability issues</dd>
<dt class="dt dlterm">Version 19.1.5 - May 2021</dt>
<dd class="dd">Fixed: Minor UI fixes</dd>
<dt class="dt dlterm">Version 19.1.4 - March 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul" id="store-rn-itom-health-log-analytics__ul_yk2_1l5_v4b">
<li class="li">Benefit from the ability to predict IT issues by detecting anomalies in your log data</li>
<li class="li">Get alerted on an emerging issue before it affects your users</li>
<li class="li">Cut the Mean Time to Repair (MTTR) by learning the true root cause of an issue in real-time</li>
<li class="li">Receive instant data-driven advice on how to fix an issue</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-health-log-analytics.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-health-log-analytics.html\"><body id=\"store-rn-itom-health-log-analytics\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-health-log-analytics\" aria-labelledby=\"title_store-rn-itom-health-log-analytics\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-health-log-analytics\"><span class=\"ph\">Health Log Analytics</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Health Log Analytics</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-health-log-analytics__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d433960e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 37.0.15 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_xjd_kl5_bgc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_qxf_ll5_bgc\">\n <li class=\"li\">Integrations Launchpad – New UX for Cribl Data Input (push/pull) including Setup Connection wizard.</li>\n <li class=\"li\">Integrations Launchpad – Overview screen enhancements: ITOM Gateway step for HLA Scale deployment, cache pre-loading, and last-log-time indicator.</li>\n <li class=\"li\">Improved Anomaly Card in Express List side panel – UI now highlights the anomaly window (“red span”) using backend span and additional baseline data.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_pyy_ll5_bgc\">\n <li class=\"li\">Integrations Launchpad Overview – Faster load times and continuous 1-minute auto-refresh (continues even after errors).</li>\n <li class=\"li\">Enhanced backend data structures powering dashboards and richer alert previews.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_xhs_ml5_bgc\">\n <li class=\"li\">Overview screen reliability – Resolves occasional stale data after cache invalidation.</li>\n <li class=\"li\">Additional performance and stability fixes across HLA, HLA Core and Integrations Launchpad (60+ defects).</li>\n </ul></li>\n <li class=\"li\">Known Issues:</li>\n <li class=\"li\">Cribl Integration – “Credential Alias” field may show no options when the default alias is empty.<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_o2d_4l5_bgc\">\n <li class=\"li\">Work-around: Select “Manage Credential Aliases” and add a credential record to the alias with Name "Cribl Credential Alias" and ID 'sn_itom _integ_app.Cribl_Credential_Alias'.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 36.1.11 - July 2025</dt>\n <dd class=\"dd\">Fixed: ServiceNow System Logs Retriever data input streaming stops working under certain circumstances</dd>\n \n \n <dt class=\"dt dlterm\">Version 36.0.19 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-health-log-analytics__latest-store-rn-itom-health-log-analytics\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_v2p_tjb_cfc\">\n <li class=\"li\">Log Properties Classification Recommendations - In the Source Type Structure, get recommendations on how to classify extracted properties to ensure optimal analysis by the HLA Engine.</li>\n <li class=\"li\">Quick-start HLA - Reduce setup time by applying default minimal parsing on the first ingestion into HLA, allowing further iterative setup and improved configuration as needed. Improvements to default system\n features, properties, and parsing algorithms to allow smoother and more reliable streaming.</li>\n <li class=\"li\">Added native support for logs formatted according to the OpenTelemetry logging standard, and improved support for the Elastic Common Schema (ECS).</li>\n <li class=\"li\">The MID Server data input was added to the Integration Launchpad to simplify setup.</li>\n <li class=\"li\">New MID-less ingest - Support MID-less integration to Amazon Data Firehose.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_fnk_5jb_cfc\">\n <li class=\"li\">ServiceNow System Logs Integration - Updates to OOTB settings, including automatic startup.</li>\n <li class=\"li\">Added health checks to configuration pages (Data Input Mapping and Source Type Structure) to ensure proper setup and system robustness.</li>\n <li class=\"li\">Deprecation of Component-based groups - Removed 3-leveled Log Analytics groups that included Read-Only alerts as children of Component-based alerts, which in turn were children of the Log Analytics alert (a\n group of groups). Following this change, each single alert coming from HLA will be bound to the appropriate Service Instance CI, with an option to view relevant host CIs when applicable. The Log Analytics group\n alert will be a group of single alerts from HLA. This grouping process still happens in the HLA Engine, using unsupervised learning.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_gsg_vjb_cfc\">\n <li class=\"li\">Improved stability of the ServiceNow System Logs Retriever integration.</li>\n <li class=\"li\">Fixed missing All Components option in Log Viewer.</li>\n <li class=\"li\">Errors when starting the HLA Engine for the first time.</li>\n <li class=\"li\">Generic bugs.</li>\n </ul></li>\n <li class=\"li\">Removed: Deprecation of Component-based groups - Removed 3-leveled Log Analytics groups that included Read-Only alerts as children of Component-based alerts, which in turn were children of the Log Analytics alert (a\n group of groups). Following this change, each single alert coming from HLA will be bound to the appropriate Service Instance CI, with an option to view relevant host CIs when applicable. The Log Analytics group alert\n will be a group of single alerts from HLA. This grouping process still happens in the HLA Engine, using unsupervised learning.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 35.0.26 - February 2025</dt>\n <dd class=\"dd\">\n <div class=\"p\">\n <ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_pxb_4rq_c2c\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_hbn_prq_c2c\">\n <li class=\"li\">Integrations Launchpad:
Integrations Launchpad supports four log integrations with a new, improved UI: System Logs retriever, Elasticsearch, TCP, and UDP.
</li>\n <li class=\"li\">The Overview page in Integrations Launchpad enables viewing and validating the integration status.</li>\n <li class=\"li\">Quickly debug and detect streaming issues if they occur
</li>\n <li class=\"li\">New data inputs enable connecting log data from Cribl, Datadog Vector Agents, and Edge Delta.
</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_zw4_qrq_c2c\">\n <li class=\"li\">Improvements to System Logs retriever data input.
</li>\n <li class=\"li\">New data model for metric data extracted from logs, improving the analytical scale.
</li>\n <li class=\"li\">Improved system health checks and visibility.
</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_jfz_qrq_c2c\">\n <li class=\"li\">Log streaming performance bugs.
</li>\n <li class=\"li\">Security fixes.
</li>\n </ul></li>\n </ul>\n </div>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 34.0.37 - December 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Rename Application Service fields label to Service Instance.</li>\n <li class=\"li\">Optimize Clotho dimensions when the Message key is unassigned, properties are re-classified, and log sources are deleted.</li>\n <li class=\"li\">Performance improvements to refresh samples UI action on Source Type Structure screen.</li>\n <li class=\"li\">Security improvements for communication between the AI engine and the time series database.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 33.0.31 - December 2024</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 33.0.27 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_imr_xdl_dcc\">\n <li class=\"li\">Ability to see all properties extracted from a source type and classification/labels in the same flow.</li>\n <li class=\"li\">Identify problematic raw metrics in runtime and fix them before Occultus crashes.</li>\n <li class=\"li\">Support monitoring ServiceNow instance Syslog with HLA.</li>\n <li class=\"li\">Ability to see all learned patterns from a source type.</li>\n <li class=\"li\">Support native OTel header detection.</li>\n <li class=\"li\">Collect usage metrics for HLA.</li>\n <li class=\"li\">Add many-to-many mapping in Glide between source types and log sources.</li>\n <li class=\"li\">Notify user of problematic configurations in the Source Type Structure.</li>\n <li class=\"li\">Align HLA to support Elasticsearch 8.</li>\n </ul></li>\n <li class=\"li\">Changed: Alert Notifications: Replaced deprecated Teams plugin.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 32.0.6 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_xmj_vb5_gbc\">\n <li class=\"li\">New data input to send logs from Service Now Cloud Observability to Health Log Analytics for analysis. The data input is initiated from Cloud Observability and all relevant Health Log Analytics configurations\n needed to parse and analyze the data are created automatically. This allows quicker implementations of Health Log Analytics for applications monitored by Cloud Observability.</li>\n <li class=\"li\">Support Elasticsearch 8 - upgrading dependencies and supporting new features for Elasticsearch 8.</li>\n </ul></li>\n <li class=\"li\">Changed: Improve health checks and robustness of data streaming.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_unp_wb5_gbc\">\n <li class=\"li\">Package dependencies and security updates.</li>\n <li class=\"li\">Several defects fixed, including supporting new Elasticsearch 8, removing backwards compatibility for Smart Parsers, and fixing default KBs.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 30.1.2 - March 2024</dt>\n <dd class=\"dd\">Slowlog fix to support upgrade to Elastic Search 8.</dd>\n \n \n <dt class=\"dt dlterm\">Version 27.2.5 - March 2024</dt>\n <dd class=\"dd\">Slowlog fix to support upgrade to Elastic Search 8.</dd>\n \n \n <dt class=\"dt dlterm\">Version 30.0.4 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Timestamp parsing enhancements</li>\n <li class=\"li\">Bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 29.0.11 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The release contains:<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_uc1_41b_fzb\">\n <li class=\"li\">A scalable, more stable way to stream logs with ITOM Health Log Analytics using the new ServiceNow infrastructure, leveraging queueing technology based on Kafka as well as additional scalable services that are\n part of the ITOM Cloud Services, to allow authentication and ingestion management.</li>\n <li class=\"li\">Scalability for the internal core engine and database used by ITOM Health Log Analytics to allow processing, analyzing, anomaly detection, and storing of logs at scale.</li>\n <li class=\"li\">Support for up to 240K logs per second, under testing assumptions of average-size logs of 300 bytes.</li>\n <li class=\"li\">Note: Testing was done under lab conditions and results may change based on a particular use case and the specific nature of the logs, number of MIDs, HW and network resources, and the size of the ServiceNow\n Instance.</li>\n <li class=\"li\">Support for advanced source type parsers to allow scripts for multiple JSONs.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 27.1.12 - August 2023</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.7 - June 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_k5l_hm4_4xb\">\n <li class=\"li\">Support giving ML feedback to stop generating unimportant alerts for multiple components of the Application Service</li>\n <li class=\"li\">User notification displayed when AI engine is down</li>\n <li class=\"li\">Health check notifies admin when no HLA alerts were generated for a configurable time period</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.6 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support providing ML feedback to stop generating insignificant alerts, for multiple components</li>\n <li class=\"li\">User notification presented when the AI engine is down</li>\n <li class=\"li\">Health check that notifies the admins whenever no HLA alerts were generated for a certain (configurable) period</li>\n </ul></li>\n <li class=\"li\">Fixed: Bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.17 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">MID Server Cluster: Health Log Analytics now supports MID Servers Cluster for all the pull log data inputs. Using MID Cluster for fail-over protection have a configured order used to determine which MID Server\n to use next if a failure occurs.</li>\n <li class=\"li\">Test Outcome Table: A table was added to the Data Input Mapping form. The table presents the outcome of the mapping between log samples to log sources and source types. The table updates after logs samples\n refresh and click on the test button.</li>\n </ul></li>\n <li class=\"li\">Changed: Improvements in the data input mapping form, number of the maximal log samples increased to 5000, and the responsiveness was improved.</li>\n <li class=\"li\">Fixed: Several bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.17 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">HLA configuration migration: Enables you to export data inputs and source types configuration as an update set, import the update set to the target instance, and start streaming logs using the imported\n configuration.</li>\n <li class=\"li\">Test mode: A designated mode for stabilizing data input mapping. When Test mode is On, the streamed logs do not go through the standard log processing flow but are instead stored under a temporary component in\n Elasticsearch, which is deleted when Test mode is set to Off.</li>\n <li class=\"li\">Test data input connection: Ensures that the data input is configured correctly. When you select Test connection, Health Log Analytics tries to connect the MID Server to the data repository.</li>\n <li class=\"li\">Out-of-the-box Operational dashboard: A predefined dashboard with the most common log data visualizations to help you monitor your log data. Using this dashboard, you can view log behavior in the last 24\n hours and better understand the health of your application services.</li>\n <li class=\"li\">Content packs: The ability to configure data streaming for Linux systems with one simple click using the new content packages. This process automatically triggers different functions that shorten onboarding\n time for the Health Log Analytics application by implementing content packs. The packs contain default source types and mapping script templates that save you the time it takes to create them from scratch.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Improvements in the data input mapping form that show the log sources to be created by the current mapping script. Added the ability to increase the number of log samples to 500.</li>\n <li class=\"li\">The ability to delete log sources together with their associated indices in Elasticsearch.</li>\n </ul></li>\n <li class=\"li\">Fixed: Surrounding logs issues.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.9 - October 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Starting from this version, you can create customized visualizations and dashboards in the Platform Analytics Workspace. Visualizations enable you to better understand and monitor your log data, especially\n when it is grouped together in a dashboard. Built on the fields that Health Log Analytics extracts from your logs, dashboards can be easily created to represent any aspect of the data, rather than a breakdown\n of specific fields (for example, http status codes), the geographical distribution of your data, or trends over time of specific fields, such as failed login attempts.</li>\n <li class=\"li\">Configure your Slack or Teams channel for HLA alert notification to receive alerts directly to your notification's channels. You can customize the notifications according to your business needs.</li>\n <li class=\"li\">Update to provide feedback to the system engine. The Raise feedback option enables you to tell the system when you want the engine to be less sensitive to a specific anomaly.</li>\n </ul></li>\n <li class=\"li\">Changed: Surrounding logs of alerts are shown according to retention settings.</li>\n <li class=\"li\">Fixed: PA reports for HLA Dashboard calculation fixes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.6 - August 2022</dt>\n <dd class=\"dd\">\n <div class=\"p\">\n <ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_jvl_52z_g5b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_f3w_x2z_g5b\">\n <li class=\"li\">Starting from this version, you can create customized visualizations and dashboards in the Platform Analytics Workspace. Visualizations enable you to better understand and monitor your log data, especially\n when it is grouped together in a dashboard. Built on the fields that Health Log Analytics extracts from your logs, dashboards can be easily created to represent any aspect of the data, rather than a\n breakdown of specific fields (for example, http status codes), the geographical distribution of your data, or trends over time of specific fields such as failed login attempts.</li>\n <li class=\"li\">Configure your Slack or Teams channel to the HLA alert notification to receive alerts directly to your notification channels. You can customize the notifications according to your business needs.</li>\n <li class=\"li\">Update to provide feedback to the system engine. The Raise feedback enables you to tell the system when you want the engine to be less sensitive to a specific anomaly.</li>\n </ul></li>\n <li class=\"li\">Changed: Surrounding logs of alerts are shown according to the retention settings.</li>\n <li class=\"li\">Bug fixes: Fixes and changes to increase efficiency and improve product experience. These changes are not visible to the user.</li>\n <li class=\"li\">Security fixes.</li>\n <li class=\"li\">UI fixes.</li>\n </ul>\n </div>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.20 - June 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_f5j_l35_qtb\">\n <li class=\"li\">New: Test connectivity to data inputs</li>\n <li class=\"li\">Changed: System health notifications</li>\n <li class=\"li\">Fixed: Bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 21.0.1 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_bbx_2nr_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_njh_gnr_wqb\">\n <li class=\"li\">New data inputs:<ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_g2p_gnr_wqb\">\n <li class=\"li\">Amazon CloudWatch</li>\n <li class=\"li\">Amazon S3</li>\n <li class=\"li\">Microsoft Azure Log Analytics</li>\n <li class=\"li\">Microsoft Azure Event Hubs</li>\n <li class=\"li\">Apache Kafka</li>\n <li class=\"li\">REST API, for streaming your log data to the ServiceNow instance in JSON format</li>\n </ul></li>\n <li class=\"li\">Log viewer filter panel</li>\n <li class=\"li\">Domain separation support</li>\n </ul></li>\n <li class=\"li\">Fixed: UI fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 20.0.11 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_t5f_qb3_ppb\">\n <li class=\"li\">New: Log viewer usability functionality Filter panel for extracted properties Personalized view in the Log viewer New templates for the preprocessor, mapping, and source type screens Splunk data input changes</li>\n <li class=\"li\">Changed: Define an alert without dependencies</li>\n <li class=\"li\">Fixed: Bug fixes Usability fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 19.1.7 - June 2021</dt>\n <dd class=\"dd\">Fixed stability issues</dd>\n \n \n <dt class=\"dt dlterm\">Version 19.1.5 - May 2021</dt>\n <dd class=\"dd\">Fixed: Minor UI fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 19.1.4 - March 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itom-health-log-analytics__ul_yk2_1l5_v4b\">\n <li class=\"li\">Benefit from the ability to predict IT issues by detecting anomalies in your log data</li>\n <li class=\"li\">Get alerted on an emerging issue before it affects your users</li>\n <li class=\"li\">Cut the Mean Time to Repair (MTTR) by learning the true root cause of an issue in real-time</li>\n <li class=\"li\">Receive instant data-driven advice on how to fix an issue</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Health Log Analytics release notes
Version history for the Health Log Analytics application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 37.0.15 - August 2025
* New:
+ Integrations Launchpad – New UX for Cribl Data Input (push/pull) including Setup Connection wizard.
+ Integrations Launchpad – Overview screen enhancements: ITOM Gateway step for HLA Scale deployment, cache pre-loading, and last-log-time indicator.
+ Improved Anomaly Card in Express List side panel – UI now highlights the anomaly window (“red span”) using backend span and additional baseline data.
* Changed:
+ Integrations Launchpad Overview – Faster load times and continuous 1-minute auto-refresh (continues even after errors).
+ Enhanced backend data structures powering dashboards and richer alert previews.
* Fixed:
+ Overview screen reliability – Resolves occasional stale data after cache invalidation.
+ Additional performance and stability fixes across HLA, HLA Core and Integrations Launchpad (60+ defects).
* Known Issues:
* Cribl Integration – “Credential Alias” field may show no options when the default alias is empty.
+ Work-around: Select “Manage Credential Aliases” and add a credential record to the alias with Name "Cribl Credential Alias" and ID 'sn\_itom \_integ\_app.Cribl\_Credential\_Alias'.
#### Version 36.1.11 - July 2025
Fixed: ServiceNow System Logs Retriever data input streaming stops working under certain circumstances
#### Version 36.0.19 - May 2025
* New:
+ Log Properties Classification Recommendations - In the Source Type Structure, get recommendations on how to classify extracted properties to ensure optimal analysis by the HLA Engine.
+ Quick-start HLA - Reduce setup time by applying default minimal parsing on the first ingestion into HLA, allowing further iterative setup and improved configuration as needed. Improvements to default system
features, properties, and parsing algorithms to allow smoother and more reliable streaming.
+ Added native support for logs formatted according to the OpenTelemetry logging standard, and improved support for the Elastic Common Schema (ECS).
+ The MID Server data input was added to the Integration Launchpad to simplify setup.
+ New MID-less ingest - Support MID-less integration to Amazon Data Firehose.
* Changed:
+ ServiceNow System Logs Integration - Updates to OOTB settings, including automatic startup.
+ Added health checks to configuration pages (Data Input Mapping and Source Type Structure) to ensure proper setup and system robustness.
+ Deprecation of Component-based groups - Removed 3-leveled Log Analytics groups that included Read-Only alerts as children of Component-based alerts, which in turn were children of the Log Analytics alert (a
group of groups). Following this change, each single alert coming from HLA will be bound to the appropriate Service Instance CI, with an option to view relevant host CIs when applicable. The Log Analytics group
alert will be a group of single alerts from HLA. This grouping process still happens in the HLA Engine, using unsupervised learning.
* Fixed:
+ Improved stability of the ServiceNow System Logs Retriever integration.
+ Fixed missing All Components option in Log Viewer.
+ Errors when starting the HLA Engine for the first time.
+ Generic bugs.
* Removed: Deprecation of Component-based groups - Removed 3-leveled Log Analytics groups that included Read-Only alerts as children of Component-based alerts, which in turn were children of the Log Analytics alert (a
group of groups). Following this change, each single alert coming from HLA will be bound to the appropriate Service Instance CI, with an option to view relevant host CIs when applicable. The Log Analytics group alert
will be a group of single alerts from HLA. This grouping process still happens in the HLA Engine, using unsupervised learning.
#### Version 35.0.26 - February 2025
* New:
+ Integrations Launchpad:
Integrations Launchpad supports four log integrations with a new, improved UI: System Logs retriever, Elasticsearch, TCP, and UDP.
+ The Overview page in Integrations Launchpad enables viewing and validating the integration status.
+ Quickly debug and detect streaming issues if they occur
+ New data inputs enable connecting log data from Cribl, Datadog Vector Agents, and Edge Delta.
* Changed:
+ Improvements to System Logs retriever data input.
+ New data model for metric data extracted from logs, improving the analytical scale.
+ Improved system health checks and visibility.
* Fixed:
+ Log streaming performance bugs.
+ Security fixes.
#### Version 34.0.37 - December 2024
* Rename Application Service fields label to Service Instance.
* Optimize Clotho dimensions when the Message key is unassigned, properties are re-classified, and log sources are deleted.
* Performance improvements to refresh samples UI action on Source Type Structure screen.
* Security improvements for communication between the AI engine and the time series database.
#### Version 33.0.31 - December 2024
Bug fixes.
#### Version 33.0.27 - August 2024
* New:
+ Ability to see all properties extracted from a source type and classification/labels in the same flow.
+ Identify problematic raw metrics in runtime and fix them before Occultus crashes.
+ Support monitoring ServiceNow instance Syslog with HLA.
+ Ability to see all learned patterns from a source type.
+ Support native OTel header detection.
+ Collect usage metrics for HLA.
+ Add many-to-many mapping in Glide between source types and log sources.
+ Notify user of problematic configurations in the Source Type Structure.
+ Align HLA to support Elasticsearch 8.
* Changed: Alert Notifications: Replaced deprecated Teams plugin.
#### Version 32.0.6 - May 2024
* New:
+ New data input to send logs from Service Now Cloud Observability to Health Log Analytics for analysis. The data input is initiated from Cloud Observability and all relevant Health Log Analytics configurations
needed to parse and analyze the data are created automatically. This allows quicker implementations of Health Log Analytics for applications monitored by Cloud Observability.
+ Support Elasticsearch 8 - upgrading dependencies and supporting new features for Elasticsearch 8.
* Changed: Improve health checks and robustness of data streaming.
* Fixed:
+ Package dependencies and security updates.
+ Several defects fixed, including supporting new Elasticsearch 8, removing backwards compatibility for Smart Parsers, and fixing default KBs.
#### Version 30.1.2 - March 2024
Slowlog fix to support upgrade to Elastic Search 8.
#### Version 27.2.5 - March 2024
Slowlog fix to support upgrade to Elastic Search 8.
#### Version 30.0.4 - February 2024
* Timestamp parsing enhancements
* Bug fixes
#### Version 29.0.11 - November 2023
* The release contains:
+ A scalable, more stable way to stream logs with ITOM Health Log Analytics using the new ServiceNow infrastructure, leveraging queueing technology based on Kafka as well as additional scalable services that are
part of the ITOM Cloud Services, to allow authentication and ingestion management.
+ Scalability for the internal core engine and database used by ITOM Health Log Analytics to allow processing, analyzing, anomaly detection, and storing of logs at scale.
+ Support for up to 240K logs per second, under testing assumptions of average-size logs of 300 bytes.
+ Note: Testing was done under lab conditions and results may change based on a particular use case and the specific nature of the logs, number of MIDs, HW and network resources, and the size of the ServiceNow
Instance.
+ Support for advanced source type parsers to allow scripts for multiple JSONs.
#### Version 27.1.12 - August 2023
Bug fixes.
#### Version 27.0.7 - June 2023
* New:
+ Support giving ML feedback to stop generating unimportant alerts for multiple components of the Application Service
+ User notification displayed when AI engine is down
+ Health check notifies admin when no HLA alerts were generated for a configurable time period
#### Version 27.0.6 - May 2023
* New:
+ Support providing ML feedback to stop generating insignificant alerts, for multiple components
+ User notification presented when the AI engine is down
+ Health check that notifies the admins whenever no HLA alerts were generated for a certain (configurable) period
* Fixed: Bug fixes
#### Version 26.0.17 - February 2023
* New:
+ MID Server Cluster: Health Log Analytics now supports MID Servers Cluster for all the pull log data inputs. Using MID Cluster for fail-over protection have a configured order used to determine which MID Server
to use next if a failure occurs.
+ Test Outcome Table: A table was added to the Data Input Mapping form. The table presents the outcome of the mapping between log samples to log sources and source types. The table updates after logs samples
refresh and click on the test button.
* Changed: Improvements in the data input mapping form, number of the maximal log samples increased to 5000, and the responsiveness was improved.
* Fixed: Several bug fixes
#### Version 25.0.17 - November 2022
* New:
+ HLA configuration migration: Enables you to export data inputs and source types configuration as an update set, import the update set to the target instance, and start streaming logs using the imported
configuration.
+ Test mode: A designated mode for stabilizing data input mapping. When Test mode is On, the streamed logs do not go through the standard log processing flow but are instead stored under a temporary component in
Elasticsearch, which is deleted when Test mode is set to Off.
+ Test data input connection: Ensures that the data input is configured correctly. When you select Test connection, Health Log Analytics tries to connect the MID Server to the data repository.
+ Out-of-the-box Operational dashboard: A predefined dashboard with the most common log data visualizations to help you monitor your log data. Using this dashboard, you can view log behavior in the last 24
hours and better understand the health of your application services.
+ Content packs: The ability to configure data streaming for Linux systems with one simple click using the new content packages. This process automatically triggers different functions that shorten onboarding
time for the Health Log Analytics application by implementing content packs. The packs contain default source types and mapping script templates that save you the time it takes to create them from scratch.
* Changed:
+ Improvements in the data input mapping form that show the log sources to be created by the current mapping script. Added the ability to increase the number of log samples to 500.
+ The ability to delete log sources together with their associated indices in Elasticsearch.
* Fixed: Surrounding logs issues.
#### Version 24.0.9 - October 2022
* New:
+ Starting from this version, you can create customized visualizations and dashboards in the Platform Analytics Workspace. Visualizations enable you to better understand and monitor your log data, especially
when it is grouped together in a dashboard. Built on the fields that Health Log Analytics extracts from your logs, dashboards can be easily created to represent any aspect of the data, rather than a breakdown
of specific fields (for example, http status codes), the geographical distribution of your data, or trends over time of specific fields, such as failed login attempts.
+ Configure your Slack or Teams channel for HLA alert notification to receive alerts directly to your notification's channels. You can customize the notifications according to your business needs.
+ Update to provide feedback to the system engine. The Raise feedback option enables you to tell the system when you want the engine to be less sensitive to a specific anomaly.
* Changed: Surrounding logs of alerts are shown according to retention settings.
* Fixed: PA reports for HLA Dashboard calculation fixes.
#### Version 24.0.6 - August 2022
* New:
+ Starting from this version, you can create customized visualizations and dashboards in the Platform Analytics Workspace. Visualizations enable you to better understand and monitor your log data, especially
when it is grouped together in a dashboard. Built on the fields that Health Log Analytics extracts from your logs, dashboards can be easily created to represent any aspect of the data, rather than a
breakdown of specific fields (for example, http status codes), the geographical distribution of your data, or trends over time of specific fields such as failed login attempts.
+ Configure your Slack or Teams channel to the HLA alert notification to receive alerts directly to your notification channels. You can customize the notifications according to your business needs.
+ Update to provide feedback to the system engine. The Raise feedback enables you to tell the system when you want the engine to be less sensitive to a specific anomaly.
* Changed: Surrounding logs of alerts are shown according to the retention settings.
* Bug fixes: Fixes and changes to increase efficiency and improve product experience. These changes are not visible to the user.
* Security fixes.
* UI fixes.
#### Version 23.0.20 - June 2022
* New: Test connectivity to data inputs
* Changed: System health notifications
* Fixed: Bug fixes
#### Version 21.0.1 - September 2021
* New:
+ New data inputs:
- Amazon CloudWatch
- Amazon S3
- Microsoft Azure Log Analytics
- Microsoft Azure Event Hubs
- Apache Kafka
- REST API, for streaming your log data to the ServiceNow instance in JSON format
+ Log viewer filter panel
+ Domain separation support
* Fixed: UI fixes
#### Version 20.0.11 - July 2021
* New: Log viewer usability functionality Filter panel for extracted properties Personalized view in the Log viewer New templates for the preprocessor, mapping, and source type screens Splunk data input changes
* Changed: Define an alert without dependencies
* Fixed: Bug fixes Usability fixes
#### Version 19.1.7 - June 2021
Fixed stability issues
#### Version 19.1.5 - May 2021
Fixed: Minor UI fixes
#### Version 19.1.4 - March 2021
* New:
+ Benefit from the ability to predict IT issues by detecting anomalies in your log data
+ Get alerted on an emerging issue before it affects your users
+ Cut the Mean Time to Repair (MTTR) by learning the true root cause of an issue in real-time
+ Receive instant data-driven advice on how to fix an issue
| ---
title: Health Log Analytics release notes
description: Version history for the Health Log Analytics application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Health Log Analytics release notes
Version history for the Health Log Analytics application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 37.0.15 - August 2025
* New:
+ Integrations Launchpad – New UX for Cribl Data Input (push/pull) including Setup Connection wizard.
+ Integrations Launchpad – Overview screen enhancements: ITOM Gateway step for HLA Scale deployment, cache pre-loading, and last-log-time indicator.
+ Improved Anomaly Card in Express List side panel – UI now highlights the anomaly window (“red span”) using backend span and additional baseline data.
* Changed:
+ Integrations Launchpad Overview – Faster load times and continuous 1-minute auto-refresh (continues even after errors).
+ Enhanced backend data structures powering dashboards and richer alert previews.
* Fixed:
+ Overview screen reliability – Resolves occasional stale data after cache invalidation.
+ Additional performance and stability fixes across HLA, HLA Core and Integrations Launchpad (60+ defects).
* Known Issues:
* Cribl Integration – “Credential Alias” field may show no options when the default alias is empty.
+ Work-around: Select “Manage Credential Aliases” and add a credential record to the alias with Name "Cribl Credential Alias" and ID 'sn\_itom \_integ\_app.Cribl\_Credential\_Alias'.
#### Version 36.1.11 - July 2025
Fixed: ServiceNow System Logs Retriever data input streaming stops working under certain circumstances
#### Version 36.0.19 - May 2025
* New:
+ Log Properties Classification Recommendations - In the Source Type Structure, get recommendations on how to classify extracted properties to ensure optimal analysis by the HLA Engine.
+ Quick-start HLA - Reduce setup time by applying default minimal parsing on the first ingestion into HLA, allowing further iterative setup and improved configuration as needed. Improvements to default system
features, properties, and parsing algorithms to allow smoother and more reliable streaming.
+ Added native support for logs formatted according to the OpenTelemetry logging standard, and improved support for the Elastic Common Schema (ECS).
+ The MID Server data input was added to the Integration Launchpad to simplify setup.
+ New MID-less ingest - Support MID-less integration to Amazon Data Firehose.
* Changed:
+ ServiceNow System Logs Integration - Updates to OOTB settings, including automatic startup.
+ Added health checks to configuration pages (Data Input Mapping and Source Type Structure) to ensure proper setup and system robustness.
+ Deprecation of Component-based groups - Removed 3-leveled Log Analytics groups that included Read-Only alerts as children of Component-based alerts, which in turn were children of the Log Analytics alert (a
group of groups). Following this change, each single alert coming from HLA will be bound to the appropriate Service Instance CI, with an option to view relevant host CIs when applicable. The Log Analytics group
alert will be a group of single alerts from HLA. This grouping process still happens in the HLA Engine, using unsupervised learning.
* Fixed:
+ Improved stability of the ServiceNow System Logs Retriever integration.
+ Fixed missing All Components option in Log Viewer.
+ Errors when starting the HLA Engine for the first time.
+ Generic bugs.
* Removed: Deprecation of Component-based groups - Removed 3-leveled Log Analytics groups that included Read-Only alerts as children of Component-based alerts, which in turn were children of the Log Analytics alert (a
group of groups). Following this change, each single alert coming from HLA will be bound to the appropriate Service Instance CI, with an option to view relevant host CIs when applicable. The Log Analytics group alert
will be a group of single alerts from HLA. This grouping process still happens in the HLA Engine, using unsupervised learning.
#### Version 35.0.26 - February 2025
* New:
+ Integrations Launchpad:
Integrations Launchpad supports four log integrations with a new, improved UI: System Logs retriever, Elasticsearch, TCP, and UDP.
+ The Overview page in Integrations Launchpad enables viewing and validating the integration status.
+ Quickly debug and detect streaming issues if they occur
+ New data inputs enable connecting log data from Cribl, Datadog Vector Agents, and Edge Delta.
* Changed:
+ Improvements to System Logs retriever data input.
+ New data model for metric data extracted from logs, improving the analytical scale.
+ Improved system health checks and visibility.
* Fixed:
+ Log streaming performance bugs.
+ Security fixes.
#### Version 34.0.37 - December 2024
* Rename Application Service fields label to Service Instance.
* Optimize Clotho dimensions when the Message key is unassigned, properties are re-classified, and log sources are deleted.
* Performance improvements to refresh samples UI action on Source Type Structure screen.
* Security improvements for communication between the AI engine and the time series database.
#### Version 33.0.31 - December 2024
Bug fixes.
#### Version 33.0.27 - August 2024
* New:
+ Ability to see all properties extracted from a source type and classification/labels in the same flow.
+ Identify problematic raw metrics in runtime and fix them before Occultus crashes.
+ Support monitoring ServiceNow instance Syslog with HLA.
+ Ability to see all learned patterns from a source type.
+ Support native OTel header detection.
+ Collect usage metrics for HLA.
+ Add many-to-many mapping in Glide between source types and log sources.
+ Notify user of problematic configurations in the Source Type Structure.
+ Align HLA to support Elasticsearch 8.
* Changed: Alert Notifications: Replaced deprecated Teams plugin.
#### Version 32.0.6 - May 2024
* New:
+ New data input to send logs from Service Now Cloud Observability to Health Log Analytics for analysis. The data input is initiated from Cloud Observability and all relevant Health Log Analytics configurations
needed to parse and analyze the data are created automatically. This allows quicker implementations of Health Log Analytics for applications monitored by Cloud Observability.
+ Support Elasticsearch 8 - upgrading dependencies and supporting new features for Elasticsearch 8.
* Changed: Improve health checks and robustness of data streaming.
* Fixed:
+ Package dependencies and security updates.
+ Several defects fixed, including supporting new Elasticsearch 8, removing backwards compatibility for Smart Parsers, and fixing default KBs.
#### Version 30.1.2 - March 2024
Slowlog fix to support upgrade to Elastic Search 8.
#### Version 27.2.5 - March 2024
Slowlog fix to support upgrade to Elastic Search 8.
#### Version 30.0.4 - February 2024
* Timestamp parsing enhancements
* Bug fixes
#### Version 29.0.11 - November 2023
* The release contains:
+ A scalable, more stable way to stream logs with ITOM Health Log Analytics using the new ServiceNow infrastructure, leveraging queueing technology based on Kafka as well as additional scalable services that are
part of the ITOM Cloud Services, to allow authentication and ingestion management.
+ Scalability for the internal core engine and database used by ITOM Health Log Analytics to allow processing, analyzing, anomaly detection, and storing of logs at scale.
+ Support for up to 240K logs per second, under testing assumptions of average-size logs of 300 bytes.
+ Note: Testing was done under lab conditions and results may change based on a particular use case and the specific nature of the logs, number of MIDs, HW and network resources, and the size of the ServiceNow
Instance.
+ Support for advanced source type parsers to allow scripts for multiple JSONs.
#### Version 27.1.12 - August 2023
Bug fixes.
#### Version 27.0.7 - June 2023
* New:
+ Support giving ML feedback to stop generating unimportant alerts for multiple components of the Application Service
+ User notification displayed when AI engine is down
+ Health check notifies admin when no HLA alerts were generated for a configurable time period
#### Version 27.0.6 - May 2023
* New:
+ Support providing ML feedback to stop generating insignificant alerts, for multiple components
+ User notification presented when the AI engine is down
+ Health check that notifies the admins whenever no HLA alerts were generated for a certain (configurable) period
* Fixed: Bug fixes
#### Version 26.0.17 - February 2023
* New:
+ MID Server Cluster: Health Log Analytics now supports MID Servers Cluster for all the pull log data inputs. Using MID Cluster for fail-over protection have a configured order used to determine which MID Server
to use next if a failure occurs.
+ Test Outcome Table: A table was added to the Data Input Mapping form. The table presents the outcome of the mapping between log samples to log sources and source types. The table updates after logs samples
refresh and click on the test button.
* Changed: Improvements in the data input mapping form, number of the maximal log samples increased to 5000, and the responsiveness was improved.
* Fixed: Several bug fixes
#### Version 25.0.17 - November 2022
* New:
+ HLA configuration migration: Enables you to export data inputs and source types configuration as an update set, import the update set to the target instance, and start streaming logs using the imported
configuration.
+ Test mode: A designated mode for stabilizing data input mapping. When Test mode is On, the streamed logs do not go through the standard log processing flow but are instead stored under a temporary component in
Elasticsearch, which is deleted when Test mode is set to Off.
+ Test data input connection: Ensures that the data input is configured correctly. When you select Test connection, Health Log Analytics tries to connect the MID Server to the data repository.
+ Out-of-the-box Operational dashboard: A predefined dashboard with the most common log data visualizations to help you monitor your log data. Using this dashboard, you can view log behavior in the last 24
hours and better understand the health of your application services.
+ Content packs: The ability to configure data streaming for Linux systems with one simple click using the new content packages. This process automatically triggers different functions that shorten onboarding
time for the Health Log Analytics application by implementing content packs. The packs contain default source types and mapping script templates that save you the time it takes to create them from scratch.
* Changed:
+ Improvements in the data input mapping form that show the log sources to be created by the current mapping script. Added the ability to increase the number of log samples to 500.
+ The ability to delete log sources together with their associated indices in Elasticsearch.
* Fixed: Surrounding logs issues.
#### Version 24.0.9 - October 2022
* New:
+ Starting from this version, you can create customized visualizations and dashboards in the Platform Analytics Workspace. Visualizations enable you to better understand and monitor your log data, especially
when it is grouped together in a dashboard. Built on the fields that Health Log Analytics extracts from your logs, dashboards can be easily created to represent any aspect of the data, rather than a breakdown
of specific fields (for example, http status codes), the geographical distribution of your data, or trends over time of specific fields, such as failed login attempts.
+ Configure your Slack or Teams channel for HLA alert notification to receive alerts directly to your notification's channels. You can customize the notifications according to your business needs.
+ Update to provide feedback to the system engine. The Raise feedback option enables you to tell the system when you want the engine to be less sensitive to a specific anomaly.
* Changed: Surrounding logs of alerts are shown according to retention settings.
* Fixed: PA reports for HLA Dashboard calculation fixes.
#### Version 24.0.6 - August 2022
* New:
+ Starting from this version, you can create customized visualizations and dashboards in the Platform Analytics Workspace. Visualizations enable you to better understand and monitor your log data, especially
when it is grouped together in a dashboard. Built on the fields that Health Log Analytics extracts from your logs, dashboards can be easily created to represent any aspect of the data, rather than a
breakdown of specific fields (for example, http status codes), the geographical distribution of your data, or trends over time of specific fields such as failed login attempts.
+ Configure your Slack or Teams channel to the HLA alert notification to receive alerts directly to your notification channels. You can customize the notifications according to your business needs.
+ Update to provide feedback to the system engine. The Raise feedback enables you to tell the system when you want the engine to be less sensitive to a specific anomaly.
* Changed: Surrounding logs of alerts are shown according to the retention settings.
* Bug fixes: Fixes and changes to increase efficiency and improve product experience. These changes are not visible to the user.
* Security fixes.
* UI fixes.
#### Version 23.0.20 - June 2022
* New: Test connectivity to data inputs
* Changed: System health notifications
* Fixed: Bug fixes
#### Version 21.0.1 - September 2021
* New:
+ New data inputs:
- Amazon CloudWatch
- Amazon S3
- Microsoft Azure Log Analytics
- Microsoft Azure Event Hubs
- Apache Kafka
- REST API, for streaming your log data to the ServiceNow instance in JSON format
+ Log viewer filter panel
+ Domain separation support
* Fixed: UI fixes
#### Version 20.0.11 - July 2021
* New: Log viewer usability functionality Filter panel for extracted properties Personalized view in the Log viewer New templates for the preprocessor, mapping, and source type screens Splunk data input changes
* Changed: Define an alert without dependencies
* Fixed: Bug fixes Usability fixes
#### Version 19.1.7 - June 2021
Fixed stability issues
#### Version 19.1.5 - May 2021
Fixed: Minor UI fixes
#### Version 19.1.4 - March 2021
* New:
+ Benefit from the ability to predict IT issues by detecting anomalies in your log data
+ Get alerted on an emerging issue before it affects your users
+ Cut the Mean Time to Repair (MTTR) by learning the true root cause of an issue in real-time
+ Receive instant data-driven advice on how to fix an issue
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-health-mobile-experience.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-health-mobile-experience.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-health-mobile-experience.html | Health Mobile Experience release notes | Version history for the Health Mobile Experience on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-health-mobile-experience.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-health-mobile-experience.html"><body id="store-rn-itom-health-mobile-experience"><main role="main"><article role="article" class="dita" id="store-rn-itom-health-mobile-experience" aria-labelledby="title_store-rn-itom-health-mobile-experience">
<h1 class="title topictitle1" id="title_store-rn-itom-health-mobile-experience">Health Mobile Experience release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Health Mobile Experience on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-health-mobile-experience__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d384270e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.7 - February 2021</dt>
<dd class="dd" id="store-rn-itom-health-mobile-experience__latest-store-rn-health-mobile-experience"><ul class="ul" id="store-rn-itom-health-mobile-experience__ul_vjz_xdr_p4b">
<li class="li">The Health mobile app allows operators to track and monitor alerts and service health. <ul class="ul" id="store-rn-itom-health-mobile-experience__ul_wjz_xdr_p4b">
<li class="li">Acknowledge an alert on your mobile device</li>
<li class="li">Place an alert into maintenance on your mobile device</li>
<li class="li">Check whether the issue tracked by your alert is on your mobile device</li>
<li class="li">Check whether the CI tracked by your alert is on your mobile device</li>
<li class="li">View a list of alert CIs for which an incident is open</li>
<li class="li">Use the mobile app to view a service's alerts</li>
<li class="li">Choose to receive an update when a service's status changes to Urgent or High</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.2 - January 2021</dt>
<dd class="dd"><ul class="ul">
<li class="li">The Health mobile app allows operators to track and monitor alerts and service health. <ul class="ul" id="store-rn-itom-health-mobile-experience__ul_mwx_5st_h4b">
<li class="li">Acknowledge an alert on your mobile device</li>
<li class="li">Place an alert into maintenance on your mobile device</li>
<li class="li">Check whether the issue tracked by your alert is on your mobile device</li>
<li class="li">Check whether the CI tracked by your alert is on your mobile device</li>
<li class="li">View a list of alert CIs for which an incident is open</li>
<li class="li">Use the mobile app to view a service's alerts</li>
<li class="li">Choose to receive an update when a service's status changes to Urgent or High</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-health-mobile-experience.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-health-mobile-experience.html\"><body id=\"store-rn-itom-health-mobile-experience\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-health-mobile-experience\" aria-labelledby=\"title_store-rn-itom-health-mobile-experience\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-health-mobile-experience\">Health Mobile Experience release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Health Mobile Experience on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-health-mobile-experience__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d384270e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.0.7 - February 2021</dt>\n <dd class=\"dd\" id=\"store-rn-itom-health-mobile-experience__latest-store-rn-health-mobile-experience\"><ul class=\"ul\" id=\"store-rn-itom-health-mobile-experience__ul_vjz_xdr_p4b\">\n <li class=\"li\">The Health mobile app allows operators to track and monitor alerts and service health. <ul class=\"ul\" id=\"store-rn-itom-health-mobile-experience__ul_wjz_xdr_p4b\">\n <li class=\"li\">Acknowledge an alert on your mobile device</li>\n <li class=\"li\">Place an alert into maintenance on your mobile device</li>\n <li class=\"li\">Check whether the issue tracked by your alert is on your mobile device</li>\n <li class=\"li\">Check whether the CI tracked by your alert is on your mobile device</li>\n <li class=\"li\">View a list of alert CIs for which an incident is open</li>\n <li class=\"li\">Use the mobile app to view a service's alerts</li>\n <li class=\"li\">Choose to receive an update when a service's status changes to Urgent or High</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - January 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">The Health mobile app allows operators to track and monitor alerts and service health. <ul class=\"ul\" id=\"store-rn-itom-health-mobile-experience__ul_mwx_5st_h4b\">\n <li class=\"li\">Acknowledge an alert on your mobile device</li>\n <li class=\"li\">Place an alert into maintenance on your mobile device</li>\n <li class=\"li\">Check whether the issue tracked by your alert is on your mobile device</li>\n <li class=\"li\">Check whether the CI tracked by your alert is on your mobile device</li>\n <li class=\"li\">View a list of alert CIs for which an incident is open</li>\n <li class=\"li\">Use the mobile app to view a service's alerts</li>\n <li class=\"li\">Choose to receive an update when a service's status changes to Urgent or High</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Health Mobile Experience release notes
Version history for the Health Mobile Experience on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.7 - February 2021
* The Health mobile app allows operators to track and monitor alerts and service health.
+ Acknowledge an alert on your mobile device
+ Place an alert into maintenance on your mobile device
+ Check whether the issue tracked by your alert is on your mobile device
+ Check whether the CI tracked by your alert is on your mobile device
+ View a list of alert CIs for which an incident is open
+ Use the mobile app to view a service's alerts
+ Choose to receive an update when a service's status changes to Urgent or High
#### Version 2.0.2 - January 2021
* The Health mobile app allows operators to track and monitor alerts and service health.
+ Acknowledge an alert on your mobile device
+ Place an alert into maintenance on your mobile device
+ Check whether the issue tracked by your alert is on your mobile device
+ Check whether the CI tracked by your alert is on your mobile device
+ View a list of alert CIs for which an incident is open
+ Use the mobile app to view a service's alerts
+ Choose to receive an update when a service's status changes to Urgent or High
| ---
title: Health Mobile Experience release notes
description: Version history for the Health Mobile Experience on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Health Mobile Experience release notes
Version history for the Health Mobile Experience on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.7 - February 2021
* The Health mobile app allows operators to track and monitor alerts and service health.
+ Acknowledge an alert on your mobile device
+ Place an alert into maintenance on your mobile device
+ Check whether the issue tracked by your alert is on your mobile device
+ Check whether the CI tracked by your alert is on your mobile device
+ View a list of alert CIs for which an incident is open
+ Use the mobile app to view a service's alerts
+ Choose to receive an update when a service's status changes to Urgent or High
#### Version 2.0.2 - January 2021
* The Health mobile app allows operators to track and monitor alerts and service health.
+ Acknowledge an alert on your mobile device
+ Place an alert into maintenance on your mobile device
+ Check whether the issue tracked by your alert is on your mobile device
+ Check whether the CI tracked by your alert is on your mobile device
+ View a list of alert CIs for which an incident is open
+ Use the mobile app to view a service's alerts
+ Choose to receive an update when a service's status changes to Urgent or High
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-it-fund-dash.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-it-fund-dash.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-it-fund-dash.html | ServiceNow® IT Fundamentals Dashboard release notes | Version history for the ServiceNow® IT Operations Management - IT Fundamentals Dashboard on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-it-fund-dash.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-it-fund-dash.html"><body id="store-rn-itom-it-fund-dash"><main role="main"><article role="article" class="dita" id="store-rn-itom-it-fund-dash" aria-labelledby="title_store-rn-itom-it-fund-dash">
<h1 class="title topictitle1" id="title_store-rn-itom-it-fund-dash"><span class="ph">ServiceNow</span> IT Fundamentals Dashboard release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow®</span> IT Operations Management - IT Fundamentals Dashboard on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> Starting with the <span class="ph">Rome</span> release, IT Fundamentals Dashboard is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the <a class="xref true-external" href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184" target="_blank">Deprecation Process [KB0867184]</a> article in the <span class="ph">Now Support</span> knowledge base.</div></div>
</section>
<section class="section"><h2 id="d541186e65" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - March 2018</dt>
<dd class="dd" id="store-rn-itom-it-fund-dash__LatestITFundamentalsDash"><ul class="ul">
<li class="li">Health report for CMDB which includes newly created CIs, accuracy of CIs, potential problems of CIs, CMDB Health scorecard (showing Completeness, Correctness and Compliance of CIs), and Operational CIs by Discovery
Source.</li>
<li class="li">Health report of Incidents which includes critical/high incident count, incident types, average MTTR for P1/P2, and total incidents with and without CIs.</li>
<li class="li">Health report of Change Requests which includes emergency change rate, incidents created from change request and total change requests with and without CIs.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-it-fund-dash.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-it-fund-dash.html\"><body id=\"store-rn-itom-it-fund-dash\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-it-fund-dash\" aria-labelledby=\"title_store-rn-itom-it-fund-dash\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-it-fund-dash\"><span class=\"ph\">ServiceNow</span> IT Fundamentals Dashboard release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow®</span> IT Operations Management - IT Fundamentals Dashboard on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> Starting with the <span class=\"ph\">Rome</span> release, IT Fundamentals Dashboard is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the <a class=\"xref true-external\" href=\"https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184\" target=\"_blank\">Deprecation Process [KB0867184]</a> article in the <span class=\"ph\">Now Support</span> knowledge base.</div></div>\n </section>\n <section class=\"section\"><h2 id=\"d541186e65\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.0 - March 2018</dt>\n <dd class=\"dd\" id=\"store-rn-itom-it-fund-dash__LatestITFundamentalsDash\"><ul class=\"ul\">\n <li class=\"li\">Health report for CMDB which includes newly created CIs, accuracy of CIs, potential problems of CIs, CMDB Health scorecard (showing Completeness, Correctness and Compliance of CIs), and Operational CIs by Discovery\n Source.</li>\n <li class=\"li\">Health report of Incidents which includes critical/high incident count, incident types, average MTTR for P1/P2, and total incidents with and without CIs.</li>\n <li class=\"li\">Health report of Change Requests which includes emergency change rate, incidents created from change request and total change requests with and without CIs.</li>\n </ul></dd>\n \n </dl>\n \n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow IT Fundamentals Dashboard release notes
Version history for the ServiceNow® IT Operations Management - IT Fundamentals Dashboard on the ServiceNow Store.
Important: Starting with the Rome release, IT Fundamentals Dashboard is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
## Version history
#### Version 1.0.0 - March 2018
* Health report for CMDB which includes newly created CIs, accuracy of CIs, potential problems of CIs, CMDB Health scorecard (showing Completeness, Correctness and Compliance of CIs), and Operational CIs by Discovery
Source.
* Health report of Incidents which includes critical/high incident count, incident types, average MTTR for P1/P2, and total incidents with and without CIs.
* Health report of Change Requests which includes emergency change rate, incidents created from change request and total change requests with and without CIs.
| ---
title: "ServiceNow\xAE IT Fundamentals Dashboard release notes"
description: "Version history for the ServiceNow\xAE IT Operations Management - IT\
\ Fundamentals Dashboard on the ServiceNow Store."
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# ServiceNow IT Fundamentals Dashboard release notes
Version history for the ServiceNow® IT Operations Management - IT Fundamentals Dashboard on the ServiceNow Store.
Important: Starting with the Rome release, IT Fundamentals Dashboard is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
## Version history
#### Version 1.0.0 - March 2018
* Health report for CMDB which includes newly created CIs, accuracy of CIs, potential problems of CIs, CMDB Health scorecard (showing Completeness, Correctness and Compliance of CIs), and Operational CIs by Discovery
Source.
* Health report of Incidents which includes critical/high incident count, incident types, average MTTR for P1/P2, and total incidents with and without CIs.
* Health report of Change Requests which includes emergency change rate, incidents created from change request and total change requests with and without CIs.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-kubernetes-visibility-agent.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-kubernetes-visibility-agent.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-kubernetes-visibility-agent.html | Kubernetes Visibility Agent release notes | Version history for the Kubernetes Visibility Agent application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-kubernetes-visibility-agent.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-kubernetes-visibility-agent.html"><body id="store-rn-itom-kubernetes-visibility-agent"><main role="main"><article role="article" class="dita" id="store-rn-itom-kubernetes-visibility-agent" aria-labelledby="title_store-rn-itom-kubernetes-visibility-agent">
<h1 class="title topictitle1" id="title_store-rn-itom-kubernetes-visibility-agent"><span class="ph">Kubernetes</span> Visibility Agent release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Kubernetes</span> Visibility Agent application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-kubernetes-visibility-agent__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d157015e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.11.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-kubernetes-visibility-agent__ul_xxz_jln_bgc">
<li class="li">Informer Version 2.5.0<ul class="ul" id="store-rn-itom-kubernetes-visibility-agent__ul_wmp_kln_bgc">
<li class="li">New:<ul class="ul" id="store-rn-itom-kubernetes-visibility-agent__ul_wbg_mln_bgc">
<li class="li">New Service Mapping feature.</li>
<li class="li">Enhancement of complex filter logic for config map</li>
<li class="li">CI deletion strategy for namespace CI</li>
<li class="li">optional liveness and health probe support.</li>
</ul></li>
</ul></li>
<li class="li">Informer Version 2.4.0<ul class="ul" id="store-rn-itom-kubernetes-visibility-agent__ul_nlc_lln_bgc">
<li class="li">New:<ul class="ul" id="store-rn-itom-kubernetes-visibility-agent__ul_xjs_lln_bgc">
<li class="li">GCP secrets support for Storing the ServiceNow instance credentials.</li>
<li class="li">Support for custom root certificate authority while Informer connects to the instance.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.10.2 - March 2025</dt>
<dd class="dd" id="store-rn-itom-kubernetes-visibility-agent__latest-store-rn-itom-kubernetes-visibility-agent">Kubernetes Visibility Agent offers cutting-edge monitoring for Kubernetes resources, performing continuous discovery and promptly reporting changes. It keeps your
Configuration Management Database (CMDB) up to date with the latest data for optimal accuracy. Upon deployment, KVA sets up a Deployment resource in your cluster, featuring anInformer pod. This pod connects to the Kubernetes API
server, efficiently receiving and processing resource events. Achieve unparalleled visibility into your on-premises Kubernetes clusters and cloud deployments, including Amazon EKS, Google GKE, Azure AKS, Red Hat OpenShift, and
Rancher. Enhance your resource management and operational efficiency with Kubernetes Visibility Agent.</dd>
</dl>
</section>
</div>
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} | # Kubernetes Visibility Agent release notes
Version history for the Kubernetes Visibility Agent application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.11.0 - August 2025
* Informer Version 2.5.0
+ New:
- New Service Mapping feature.
- Enhancement of complex filter logic for config map
- CI deletion strategy for namespace CI
- optional liveness and health probe support.
* Informer Version 2.4.0
+ New:
- GCP secrets support for Storing the ServiceNow instance credentials.
- Support for custom root certificate authority while Informer connects to the instance.
#### Version 3.10.2 - March 2025
Kubernetes Visibility Agent offers cutting-edge monitoring for Kubernetes resources, performing continuous discovery and promptly reporting changes. It keeps your
Configuration Management Database (CMDB) up to date with the latest data for optimal accuracy. Upon deployment, KVA sets up a Deployment resource in your cluster, featuring anInformer pod. This pod connects to the Kubernetes API
server, efficiently receiving and processing resource events. Achieve unparalleled visibility into your on-premises Kubernetes clusters and cloud deployments, including Amazon EKS, Google GKE, Azure AKS, Red Hat OpenShift, and
Rancher. Enhance your resource management and operational efficiency with Kubernetes Visibility Agent.
| ---
title: Kubernetes Visibility Agent release notes
description: Version history for the Kubernetes Visibility Agent application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Kubernetes Visibility Agent release notes
Version history for the Kubernetes Visibility Agent application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.11.0 - August 2025
* Informer Version 2.5.0
+ New:
- New Service Mapping feature.
- Enhancement of complex filter logic for config map
- CI deletion strategy for namespace CI
- optional liveness and health probe support.
* Informer Version 2.4.0
+ New:
- GCP secrets support for Storing the ServiceNow instance credentials.
- Support for custom root certificate authority while Informer connects to the instance.
#### Version 3.10.2 - March 2025
Kubernetes Visibility Agent offers cutting-edge monitoring for Kubernetes resources, performing continuous discovery and promptly reporting changes. It keeps your
Configuration Management Database (CMDB) up to date with the latest data for optimal accuracy. Upon deployment, KVA sets up a Deployment resource in your cluster, featuring anInformer pod. This pod connects to the Kubernetes API
server, efficiently receiving and processing resource events. Achieve unparalleled visibility into your on-premises Kubernetes clusters and cloud deployments, including Amazon EKS, Google GKE, Azure AKS, Red Hat OpenShift, and
Rancher. Enhance your resource management and operational efficiency with Kubernetes Visibility Agent.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-line-chart.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-line-chart.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-line-chart.html | ITOM Line chart release notes | Version history for the ITOM Line chart on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-line-chart.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-line-chart.html"><body id="store-rn-itom-line-chart"><main role="main"><article role="article" class="dita" id="store-rn-itom-line-chart" aria-labelledby="title_store-rn-itom-line-chart">
<h1 class="title topictitle1" id="title_store-rn-itom-line-chart"><span class="ph">ITOM</span> Line chart release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ITOM</span> Line chart on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-line-chart__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d302550e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 27.0.1 - August 2025</dt>
<dd class="dd">A new custom data visualization in 'Visual builder'. This line chart is used in the Express List for anomaly alerts created from Metric or HLA events, making it easy for users to spot deviations at a glance. The line chart
displays metric trends and highlights anomalies using vertical plot bands aligned to detection time.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # ITOM Line chart release notes
Version history for the ITOM Line chart on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.0.1 - August 2025
A new custom data visualization in 'Visual builder'. This line chart is used in the Express List for anomaly alerts created from Metric or HLA events, making it easy for users to spot deviations at a glance. The line chart
displays metric trends and highlights anomalies using vertical plot bands aligned to detection time.
| ---
title: ITOM Line chart release notes
description: Version history for the ITOM Line chart on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# ITOM Line chart release notes
Version history for the ITOM Line chart on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.0.1 - August 2025
A new custom data visualization in 'Visual builder'. This line chart is used in the Express List for anomaly alerts created from Metric or HLA events, making it easy for users to spot deviations at a glance. The line chart
displays metric trends and highlights anomalies using vertical plot bands aligned to detection time.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-live-ci-view.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-live-ci-view.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-live-ci-view.html | Live CI View release notes | Version history for the Live CI View application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-live-ci-view.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-live-ci-view.html"><body id="store-rn-itom-live-ci-view"><main role="main"><article role="article" class="dita" id="store-rn-itom-live-ci-view" aria-labelledby="title_store-rn-itom-live-ci-view">
<h1 class="title topictitle1" id="title_store-rn-itom-live-ci-view">Live CI View release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Live CI View application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-live-ci-view__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d137218e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 19.1.2 - May 2023</dt>
<dd class="dd" id="store-rn-itom-live-ci-view__latest-store-rn-itom-live-ci-view">No significant changes.</dd>
<dt class="dt dlterm">Version 19.0.1 - February 2022</dt>
<dd class="dd">Agent Client Collector for Incident Live CI view helps agents reduce the MTTR of an incident by providing live asset details at their fingertips for investigation of root cause and better decision making. The feature uses
agent OSQs and Checks technology to explore the data.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Live CI View release notes
Version history for the Live CI View application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.1.2 - May 2023
No significant changes.
#### Version 19.0.1 - February 2022
Agent Client Collector for Incident Live CI view helps agents reduce the MTTR of an incident by providing live asset details at their fingertips for investigation of root cause and better decision making. The feature uses
agent OSQs and Checks technology to explore the data.
| ---
title: Live CI View release notes
description: Version history for the Live CI View application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Live CI View release notes
Version history for the Live CI View application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.1.2 - May 2023
No significant changes.
#### Version 19.0.1 - February 2022
Agent Client Collector for Incident Live CI view helps agents reduce the MTTR of an incident by providing live asset details at their fingertips for investigation of root cause and better decision making. The feature uses
agent OSQs and Checks technology to explore the data.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-metric-explorer-operator-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-metric-explorer-operator-workspace.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-metric-explorer-operator-workspace.html | Metric Explorer for Operator Workspace release notes | Version history for the Metric Explorer for Operator Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-metric-explorer-operator-workspace.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-metric-explorer-operator-workspace.html"><body id="store-rn-itom-metric-explorer-operator-workspace"><main role="main"><article role="article" class="dita" id="store-rn-itom-metric-explorer-operator-workspace" aria-labelledby="title_store-rn-itom-metric-explorer-operator-workspace">
<h1 class="title topictitle1" id="title_store-rn-itom-metric-explorer-operator-workspace">Metric Explorer for Operator Workspace release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Metric Explorer for Operator Workspace application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-metric-explorer-operator-workspace__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d321648e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 22.0.1 - May 2023</dt>
<dd class="dd" id="store-rn-itom-metric-explorer-operator-workspace__latest-store-rn-itom-metric-explorer-operator-workspace"><div class="p"><ul class="ul" id="store-rn-itom-metric-explorer-operator-workspace__ul_ytj_r1n_gxb">
<li class="li"><p class="p">Fixed issues:</p>
<ul class="ul" id="store-rn-itom-metric-explorer-operator-workspace__ul_ztj_r1n_gxb">
<li class="li">Show alerts on CI doesn't work properly if you are in Q4 range (Oct - Dec)</li>
<li class="li">Unable to get confidence band</li>
<li class="li">POL_FIT_FINISH POL OFF Metric title is always "metrics"</li>
</ul></li>
</ul></div></dd>
<dt class="dt dlterm">Version 19.0.7 - October 2021</dt>
<dd class="dd">Metric Explorer for Operator Workspace enables operators to investigate metric behavior and compare and correlate different metrics across hosts, applications and services, in order to troubleshoot issues and find their
root cause.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-metric-explorer-operator-workspace.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-metric-explorer-operator-workspace.html\"><body id=\"store-rn-itom-metric-explorer-operator-workspace\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-metric-explorer-operator-workspace\" aria-labelledby=\"title_store-rn-itom-metric-explorer-operator-workspace\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-metric-explorer-operator-workspace\">Metric Explorer for Operator Workspace release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Metric Explorer for Operator Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-metric-explorer-operator-workspace__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d321648e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 22.0.1 - May 2023</dt>\n <dd class=\"dd\" id=\"store-rn-itom-metric-explorer-operator-workspace__latest-store-rn-itom-metric-explorer-operator-workspace\"><div class=\"p\"><ul class=\"ul\" id=\"store-rn-itom-metric-explorer-operator-workspace__ul_ytj_r1n_gxb\">\n <li class=\"li\"><p class=\"p\">Fixed issues:</p>\n <ul class=\"ul\" id=\"store-rn-itom-metric-explorer-operator-workspace__ul_ztj_r1n_gxb\">\n <li class=\"li\">Show alerts on CI doesn't work properly if you are in Q4 range (Oct - Dec)</li>\n <li class=\"li\">Unable to get confidence band</li>\n <li class=\"li\">POL_FIT_FINISH POL OFF Metric title is always "metrics"</li>\n </ul></li>\n </ul></div></dd>\n \n \n <dt class=\"dt dlterm\">Version 19.0.7 - October 2021</dt>\n <dd class=\"dd\">Metric Explorer for Operator Workspace enables operators to investigate metric behavior and compare and correlate different metrics across hosts, applications and services, in order to troubleshoot issues and find their\n root cause.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Metric Explorer for Operator Workspace release notes
Version history for the Metric Explorer for Operator Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 22.0.1 - May 2023
* Fixed issues:
+ Show alerts on CI doesn't work properly if you are in Q4 range (Oct - Dec)
+ Unable to get confidence band
+ POL\_FIT\_FINISH POL OFF Metric title is always "metrics"
#### Version 19.0.7 - October 2021
Metric Explorer for Operator Workspace enables operators to investigate metric behavior and compare and correlate different metrics across hosts, applications and services, in order to troubleshoot issues and find their
root cause.
| ---
title: Metric Explorer for Operator Workspace release notes
description: Version history for the Metric Explorer for Operator Workspace application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Metric Explorer for Operator Workspace release notes
Version history for the Metric Explorer for Operator Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 22.0.1 - May 2023
* Fixed issues:
+ Show alerts on CI doesn't work properly if you are in Q4 range (Oct - Dec)
+ Unable to get confidence band
+ POL\_FIT\_FINISH POL OFF Metric title is always "metrics"
#### Version 19.0.7 - October 2021
Metric Explorer for Operator Workspace enables operators to investigate metric behavior and compare and correlate different metrics across hosts, applications and services, in order to troubleshoot issues and find their
root cause.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-metric-intelligence.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-metric-intelligence.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-metric-intelligence.html | Metric Intelligence release notes | Version history for the Metric Intelligence application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-metric-intelligence.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-metric-intelligence.html"><body id="store-rn-itom-metric-intelligence"><main role="main"><article role="article" class="dita" id="store-rn-itom-metric-intelligence" aria-labelledby="title_store-rn-itom-metric-intelligence">
<h1 class="title topictitle1" id="title_store-rn-itom-metric-intelligence"><span class="ph">Metric Intelligence</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Metric Intelligence</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-metric-intelligence__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d262514e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.7.1 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Exp. List Alert Preview Panel now supports a new line chart showing the metric data at the time the anomaly took place.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Resolved a problem in creating events when the static threshold is based on fields found on a CI class table</li>
<li class="li">Timezone changes issue fixed</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 2.6.3 - May 2025</dt>
<dd class="dd" id="store-rn-itom-metric-intelligence__latest-store-rn-itom-metric-intelligence">Changed: The Metric Intelligence plugin will automatically pull the latest 'Advanced Promotion Engine' plugin for anomaly promotion.</dd>
<dt class="dt dlterm">Version 2.5.3 - June 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixes for translation and localization issues.</li>
<li class="li">Added a missing menu item.</li>
<li class="li">Fix auto sync of existing threshold rules with new registered metrics.</li>
<li class="li">Fix the CMDB relations when creating records in sa_threshold_map.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.5.0 - February 2024</dt>
<dd class="dd">New: Metric Rules (New application) is now part of Metric Intelligence, providing new experience setting and managing alert manual thresholds for metrics. Refer to "Metric
Rules" store page for more details.</dd>
<dt class="dt dlterm">Version 2.2.3 - May 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-metric-intelligence__ul_n4s_tlf_3xb">
<li class="li">New: Self-monitoring alerts in case metrics are not being collected.</li>
<li class="li">Fixed: Advanced Promotion Engine (APE) performance issues in scale.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - March 2023</dt>
<dd class="dd">New: Advanced Promotion Engine - Allows promotion of anomaly alerts to IT alerts only if they meet a set of predefined conditions</dd>
<dt class="dt dlterm">Version 1.3.0 - May 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Scale and performance numbers added to documentation</li>
<li class="li">Fixed: Threshold crossing events don't bind to CIs</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-metric-intelligence.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-metric-intelligence.html\"><body id=\"store-rn-itom-metric-intelligence\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-metric-intelligence\" aria-labelledby=\"title_store-rn-itom-metric-intelligence\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-metric-intelligence\"><span class=\"ph\">Metric Intelligence</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Metric Intelligence</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-metric-intelligence__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d262514e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.7.1 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Exp. List Alert Preview Panel now supports a new line chart showing the metric data at the time the anomaly took place.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Resolved a problem in creating events when the static threshold is based on fields found on a CI class table</li>\n <li class=\"li\">Timezone changes issue fixed</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.3 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-metric-intelligence__latest-store-rn-itom-metric-intelligence\">Changed: The Metric Intelligence plugin will automatically pull the latest 'Advanced Promotion Engine' plugin for anomaly promotion.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.3 - June 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixes for translation and localization issues.</li>\n <li class=\"li\">Added a missing menu item.</li>\n <li class=\"li\">Fix auto sync of existing threshold rules with new registered metrics.</li>\n <li class=\"li\">Fix the CMDB relations when creating records in sa_threshold_map.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - February 2024</dt>\n <dd class=\"dd\">New: Metric Rules (New application) is now part of Metric Intelligence, providing new experience setting and managing alert manual thresholds for metrics. Refer to "Metric\n Rules" store page for more details.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.3 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-metric-intelligence__ul_n4s_tlf_3xb\">\n <li class=\"li\">New: Self-monitoring alerts in case metrics are not being collected.</li>\n <li class=\"li\">Fixed: Advanced Promotion Engine (APE) performance issues in scale.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - March 2023</dt>\n <dd class=\"dd\">New: Advanced Promotion Engine - Allows promotion of anomaly alerts to IT alerts only if they meet a set of predefined conditions</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - May 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Scale and performance numbers added to documentation</li>\n <li class=\"li\">Fixed: Threshold crossing events don't bind to CIs</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Metric Intelligence release notes
Version history for the Metric Intelligence application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.7.1 - August 2025
* New: Exp. List Alert Preview Panel now supports a new line chart showing the metric data at the time the anomaly took place.
* Fixed:
+ Resolved a problem in creating events when the static threshold is based on fields found on a CI class table
+ Timezone changes issue fixed
#### Version 2.6.3 - May 2025
Changed: The Metric Intelligence plugin will automatically pull the latest 'Advanced Promotion Engine' plugin for anomaly promotion.
#### Version 2.5.3 - June 2024
* Fixed:
+ Fixes for translation and localization issues.
+ Added a missing menu item.
+ Fix auto sync of existing threshold rules with new registered metrics.
+ Fix the CMDB relations when creating records in sa\_threshold\_map.
#### Version 2.5.0 - February 2024
New: Metric Rules (New application) is now part of Metric Intelligence, providing new experience setting and managing alert manual thresholds for metrics. Refer to "Metric
Rules" store page for more details.
#### Version 2.2.3 - May 2023
* New: Self-monitoring alerts in case metrics are not being collected.
* Fixed: Advanced Promotion Engine (APE) performance issues in scale.
#### Version 2.0.0 - March 2023
New: Advanced Promotion Engine - Allows promotion of anomaly alerts to IT alerts only if they meet a set of predefined conditions
#### Version 1.3.0 - May 2022
* New: Scale and performance numbers added to documentation
* Fixed: Threshold crossing events don't bind to CIs
| ---
title: Metric Intelligence release notes
description: Version history for the Metric Intelligence application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Metric Intelligence release notes
Version history for the Metric Intelligence application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.7.1 - August 2025
* New: Exp. List Alert Preview Panel now supports a new line chart showing the metric data at the time the anomaly took place.
* Fixed:
+ Resolved a problem in creating events when the static threshold is based on fields found on a CI class table
+ Timezone changes issue fixed
#### Version 2.6.3 - May 2025
Changed: The Metric Intelligence plugin will automatically pull the latest 'Advanced Promotion Engine' plugin for anomaly promotion.
#### Version 2.5.3 - June 2024
* Fixed:
+ Fixes for translation and localization issues.
+ Added a missing menu item.
+ Fix auto sync of existing threshold rules with new registered metrics.
+ Fix the CMDB relations when creating records in sa\_threshold\_map.
#### Version 2.5.0 - February 2024
New: Metric Rules (New application) is now part of Metric Intelligence, providing new experience setting and managing alert manual thresholds for metrics. Refer to "Metric
Rules" store page for more details.
#### Version 2.2.3 - May 2023
* New: Self-monitoring alerts in case metrics are not being collected.
* Fixed: Advanced Promotion Engine (APE) performance issues in scale.
#### Version 2.0.0 - March 2023
New: Advanced Promotion Engine - Allows promotion of anomaly alerts to IT alerts only if they meet a set of predefined conditions
#### Version 1.3.0 - May 2022
* New: Scale and performance numbers added to documentation
* Fixed: Threshold crossing events don't bind to CIs
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-metric-rules.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-metric-rules.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-metric-rules.html | Metric Rules release notes | Version history for the ITOM Metric Rules application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-metric-rules.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-metric-rules.html"><body id="store-rn-itom-metric-rules"><main role="main"><article role="article" class="dita" id="store-rn-itom-metric-rules" aria-labelledby="title_store-rn-itom-metric-rules">
<h1 class="title topictitle1" id="title_store-rn-itom-metric-rules">Metric Rules release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITOM Metric Rules application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-metric-rules__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d247920e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.4 - June 2024</dt>
<dd class="dd" id="store-rn-itom-metric-rules__latest-store-rn-itom-metric-rules"><ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Fixing ACLs on Metric Rules page</li>
<li class="li">Adding menu item for Metric Rules</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.1 - April 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Removed support for DEX metric rules</li>
<li class="li">Metric rules are now included in Metric Intelligence app</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - February 2024</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-metric-rules__ul_ssc_n4b_f1c">
<li class="li">Metric Rules provides a modern experience for setting and managing alert manual thresholds for any metric. The Metric Rules app is included in Metric Intelligence and doesn't require additional installation.</li>
<li class="li">A metric rule allows selection of any metric related to a CI class (with a condition, to address specific groups or individual CIs) and configuration of multiple threshold levels.</li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-metric-rules.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-metric-rules.html\"><body id=\"store-rn-itom-metric-rules\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-metric-rules\" aria-labelledby=\"title_store-rn-itom-metric-rules\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-metric-rules\">Metric Rules release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITOM Metric Rules application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-metric-rules__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d247920e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.1.4 - June 2024</dt>\n <dd class=\"dd\" id=\"store-rn-itom-metric-rules__latest-store-rn-itom-metric-rules\"><ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Fixing ACLs on Metric Rules page</li>\n <li class=\"li\">Adding menu item for Metric Rules</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - April 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Removed support for DEX metric rules</li>\n <li class=\"li\">Metric rules are now included in Metric Intelligence app</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-metric-rules__ul_ssc_n4b_f1c\">\n <li class=\"li\">Metric Rules provides a modern experience for setting and managing alert manual thresholds for any metric. The Metric Rules app is included in Metric Intelligence and doesn't require additional installation.</li>\n <li class=\"li\">A metric rule allows selection of any metric related to a CI class (with a condition, to address specific groups or individual CIs) and configuration of multiple threshold levels.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Metric Rules release notes
Version history for the ITOM Metric Rules application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.4 - June 2024
* Fixed:
+ Fixing ACLs on Metric Rules page
+ Adding menu item for Metric Rules
#### Version 1.1.1 - April 2024
* Changed:
+ Removed support for DEX metric rules
+ Metric rules are now included in Metric Intelligence app
#### Version 1.0.0 - February 2024
* Metric Rules provides a modern experience for setting and managing alert manual thresholds for any metric. The Metric Rules app is included in Metric Intelligence and doesn't require additional installation.
* A metric rule allows selection of any metric related to a CI class (with a condition, to address specific groups or individual CIs) and configuration of multiple threshold levels.
| ---
title: Metric Rules release notes
description: Version history for the ITOM Metric Rules application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Metric Rules release notes
Version history for the ITOM Metric Rules application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.4 - June 2024
* Fixed:
+ Fixing ACLs on Metric Rules page
+ Adding menu item for Metric Rules
#### Version 1.1.1 - April 2024
* Changed:
+ Removed support for DEX metric rules
+ Metric rules are now included in Metric Intelligence app
#### Version 1.0.0 - February 2024
* Metric Rules provides a modern experience for setting and managing alert manual thresholds for any metric. The Metric Rules app is included in Metric Intelligence and doesn't require additional installation.
* A metric rule allows selection of any metric related to a CI class (with a condition, to address specific groups or individual CIs) and configuration of multiple threshold levels.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-mobile-agent.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-mobile-agent.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-mobile-agent.html | ITOM Mobile Agent® release notes | Version history for the ITOM Mobile Agent® application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-mobile-agent.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-mobile-agent.html"><body id="store-rn-itom-mobile-agent"><main role="main"><article role="article" class="dita" id="store-rn-itom-mobile-agent" aria-labelledby="title_store-rn-itom-mobile-agent">
<h1 class="title topictitle1" id="title_store-rn-itom-mobile-agent"><span class="ph">ITOM</span>
<span class="ph">Mobile Agent</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ITOM</span>
<span class="ph">Mobile Agent®</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-mobile-agent__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d612438e75" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-itom-mobile-agent__latest-store-rn-itom-mobile-agent">ITOM Mobile Agent on the Now Agent Mobile application allows customers with Service Reliability Management access to respond to alerts and incidents and manage their on-call schedules on
the go.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # ITOM Mobile Agent release notes
Version history for the ITOM
Mobile Agent® application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - May 2025
ITOM Mobile Agent on the Now Agent Mobile application allows customers with Service Reliability Management access to respond to alerts and incidents and manage their on-call schedules on
the go.
| ---
title: "ITOM Mobile Agent\xAE release notes"
description: "Version history for the ITOM Mobile Agent\xAE application on the ServiceNow\
\ Store."
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# ITOM Mobile Agent release notes
Version history for the ITOM
Mobile Agent® application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - May 2025
ITOM Mobile Agent on the Now Agent Mobile application allows customers with Service Reliability Management access to respond to alerts and incidents and manage their on-call schedules on
the go.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-now-assist-itom.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-now-assist-itom.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-now-assist-itom.html | Now Assist for ITOM release notes | Version history for the Now Assist for ITOM application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-now-assist-itom.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-now-assist-itom.html"><body id="store-rn-itom-now-assist-itom"><main role="main"><article role="article" class="dita" id="store-rn-itom-now-assist-itom" aria-labelledby="title_store-rn-itom-now-assist-itom">
<h1 class="title topictitle1" id="title_store-rn-itom-now-assist-itom"><span class="ph">Now Assist</span> for <span class="ph">ITOM</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Now Assist</span> for <span class="ph">ITOM</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-now-assist-itom__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d370677e71" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.2.1 - August 2025</dt>
<dd class="dd">New: Certify 4 LLM for Now Assist Skills and AI Agents.</dd>
<dt class="dt dlterm">Version 1.3.5 - June 2025</dt>
<dd class="dd" id="store-rn-itom-now-assist-itom__latest-store-rn-itom-now-assist-itom"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">AI Agents for AIOps</li>
<li class="li">AI Agents for Observability</li>
<li class="li">AIOps LEAP</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - May 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">AI Agents for AIOps</li>
<li class="li">AI Agents for Observability</li>
<li class="li">AIOps LEAP</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 1.5.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Leveraging RAG AIS to identify more relevant incidents for Alert Investigation.</li>
<li class="li">Alert group analysis, and alert group description update for Network Traffic Connection groups.</li>
</ul>
</li>
<li class="li">Changed: Synced Express List selection and Now Assist Panel for faster record selection and improved user effectiveness.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Alert Investigation Skill - Helps users analyze related incidents with targeted insights, including relevant assignees and assigned teams, incident timelines, and resolutions.</li>
<li class="li">The Alert Analysis skill is now accessible directly from the Now Assist Panel, providing quick, insightful alert overviews.</li>
<li class="li">Edit Alert Group Descriptions with Now Assist - Enables users to generate and refine alert group descriptions through the Alert Analysis skill, improving clarity and contextual relevance.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Minor UI fixes</li>
<li class="li">Fixed domain separation for Alert Assist skills</li>
<li class="li">Fixed alert analysis for Tag Based groups</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.1 - September 2024</dt>
<dd class="dd">Fixed: Fixing deployment issues on Xanadu release.</dd>
<dt class="dt dlterm">Version 1.0.4 - June 2024</dt>
<dd class="dd">New: Alert group analysis - Helps users understand the context of the alert group, and provides a technical analysis on the alert group level.</dd>
<dt class="dt dlterm">Version 1.0.1 - March 2024</dt>
<dd class="dd"><p class="p">Now Assist for IT Operations Management represents a groundbreaking application within the ServiceNow ecosystem, integrating cutting-edge Gen AI capabilities into IT operations products. Among its innovative features, Alert Assist stands out as a cornerstone functionality. Leveraging advanced generative AI technology, Alert Assist revolutionizes the management of alerts by providing human-readable descriptions that succinctly convey the essence of each alert. Moreover, it enriches these descriptions with an alert analysis section, furnishing technical details crucial for understanding and addressing the underlying issues. By seamlessly integrating with ServiceNow's IT operations suite, Now Assist enhances operational efficiency and empowers IT teams to proactively tackle challenges, thereby elevating the performance and resilience of organizational IT infrastructure.</p></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-now-assist-itom.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-now-assist-itom.html\"><body id=\"store-rn-itom-now-assist-itom\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-now-assist-itom\" aria-labelledby=\"title_store-rn-itom-now-assist-itom\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-now-assist-itom\"><span class=\"ph\">Now Assist</span> for <span class=\"ph\">ITOM</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist</span> for <span class=\"ph\">ITOM</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-now-assist-itom__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d370677e71\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.2.1 - August 2025</dt>\n <dd class=\"dd\">New: Certify 4 LLM for Now Assist Skills and AI Agents.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.5 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-now-assist-itom__latest-store-rn-itom-now-assist-itom\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">AI Agents for AIOps</li>\n <li class=\"li\">AI Agents for Observability</li>\n <li class=\"li\">AIOps LEAP</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - May 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">AI Agents for AIOps</li>\n <li class=\"li\">AI Agents for Observability</li>\n <li class=\"li\">AIOps LEAP</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Leveraging RAG AIS to identify more relevant incidents for Alert Investigation.</li>\n <li class=\"li\">Alert group analysis, and alert group description update for Network Traffic Connection groups.</li>\n </ul>\n </li>\n <li class=\"li\">Changed: Synced Express List selection and Now Assist Panel for faster record selection and improved user effectiveness.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Alert Investigation Skill - Helps users analyze related incidents with targeted insights, including relevant assignees and assigned teams, incident timelines, and resolutions.</li>\n <li class=\"li\">The Alert Analysis skill is now accessible directly from the Now Assist Panel, providing quick, insightful alert overviews.</li>\n <li class=\"li\">Edit Alert Group Descriptions with Now Assist - Enables users to generate and refine alert group descriptions through the Alert Analysis skill, improving clarity and contextual relevance.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Minor UI fixes</li>\n <li class=\"li\">Fixed domain separation for Alert Assist skills</li>\n <li class=\"li\">Fixed alert analysis for Tag Based groups</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - September 2024</dt>\n <dd class=\"dd\">Fixed: Fixing deployment issues on Xanadu release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - June 2024</dt>\n <dd class=\"dd\">New: Alert group analysis - Helps users understand the context of the alert group, and provides a technical analysis on the alert group level.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - March 2024</dt>\n <dd class=\"dd\"><p class=\"p\">Now Assist for IT Operations Management represents a groundbreaking application within the ServiceNow ecosystem, integrating cutting-edge Gen AI capabilities into IT operations products. Among its innovative features, Alert Assist stands out as a cornerstone functionality. Leveraging advanced generative AI technology, Alert Assist revolutionizes the management of alerts by providing human-readable descriptions that succinctly convey the essence of each alert. Moreover, it enriches these descriptions with an alert analysis section, furnishing technical details crucial for understanding and addressing the underlying issues. By seamlessly integrating with ServiceNow's IT operations suite, Now Assist enhances operational efficiency and empowers IT teams to proactively tackle challenges, thereby elevating the performance and resilience of organizational IT infrastructure.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Now Assist for ITOM release notes
Version history for the Now Assist for ITOM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.2.1 - August 2025
New: Certify 4 LLM for Now Assist Skills and AI Agents.
#### Version 1.3.5 - June 2025
* New:
+ AI Agents for AIOps
+ AI Agents for Observability
+ AIOps LEAP
#### Version 2.0.0 - May 2025
* New:
+ AI Agents for AIOps
+ AI Agents for Observability
+ AIOps LEAP
#### Version 1.5.0 - February 2025
* New:
+ Leveraging RAG AIS to identify more relevant incidents for Alert Investigation.
+ Alert group analysis, and alert group description update for Network Traffic Connection groups.
* Changed: Synced Express List selection and Now Assist Panel for faster record selection and improved user effectiveness.
#### Version 1.2.0 - November 2024
* New:
+ Alert Investigation Skill - Helps users analyze related incidents with targeted insights, including relevant assignees and assigned teams, incident timelines, and resolutions.
+ The Alert Analysis skill is now accessible directly from the Now Assist Panel, providing quick, insightful alert overviews.
+ Edit Alert Group Descriptions with Now Assist - Enables users to generate and refine alert group descriptions through the Alert Analysis skill, improving clarity and contextual relevance.
* Fixed:
+ Minor UI fixes
+ Fixed domain separation for Alert Assist skills
+ Fixed alert analysis for Tag Based groups
#### Version 1.1.1 - September 2024
Fixed: Fixing deployment issues on Xanadu release.
#### Version 1.0.4 - June 2024
New: Alert group analysis - Helps users understand the context of the alert group, and provides a technical analysis on the alert group level.
#### Version 1.0.1 - March 2024
Now Assist for IT Operations Management represents a groundbreaking application within the ServiceNow ecosystem, integrating cutting-edge Gen AI capabilities into IT operations products. Among its innovative features, Alert Assist stands out as a cornerstone functionality. Leveraging advanced generative AI technology, Alert Assist revolutionizes the management of alerts by providing human-readable descriptions that succinctly convey the essence of each alert. Moreover, it enriches these descriptions with an alert analysis section, furnishing technical details crucial for understanding and addressing the underlying issues. By seamlessly integrating with ServiceNow's IT operations suite, Now Assist enhances operational efficiency and empowers IT teams to proactively tackle challenges, thereby elevating the performance and resilience of organizational IT infrastructure.
| ---
title: Now Assist for ITOM release notes
description: Version history for the Now Assist for ITOM application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Now Assist for ITOM release notes
Version history for the Now Assist for ITOM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.2.1 - August 2025
New: Certify 4 LLM for Now Assist Skills and AI Agents.
#### Version 1.3.5 - June 2025
* New:
+ AI Agents for AIOps
+ AI Agents for Observability
+ AIOps LEAP
#### Version 2.0.0 - May 2025
* New:
+ AI Agents for AIOps
+ AI Agents for Observability
+ AIOps LEAP
#### Version 1.5.0 - February 2025
* New:
+ Leveraging RAG AIS to identify more relevant incidents for Alert Investigation.
+ Alert group analysis, and alert group description update for Network Traffic Connection groups.
* Changed: Synced Express List selection and Now Assist Panel for faster record selection and improved user effectiveness.
#### Version 1.2.0 - November 2024
* New:
+ Alert Investigation Skill - Helps users analyze related incidents with targeted insights, including relevant assignees and assigned teams, incident timelines, and resolutions.
+ The Alert Analysis skill is now accessible directly from the Now Assist Panel, providing quick, insightful alert overviews.
+ Edit Alert Group Descriptions with Now Assist - Enables users to generate and refine alert group descriptions through the Alert Analysis skill, improving clarity and contextual relevance.
* Fixed:
+ Minor UI fixes
+ Fixed domain separation for Alert Assist skills
+ Fixed alert analysis for Tag Based groups
#### Version 1.1.1 - September 2024
Fixed: Fixing deployment issues on Xanadu release.
#### Version 1.0.4 - June 2024
New: Alert group analysis - Helps users understand the context of the alert group, and provides a technical analysis on the alert group level.
#### Version 1.0.1 - March 2024
Now Assist for IT Operations Management represents a groundbreaking application within the ServiceNow ecosystem, integrating cutting-edge Gen AI capabilities into IT operations products. Among its innovative features, Alert Assist stands out as a cornerstone functionality. Leveraging advanced generative AI technology, Alert Assist revolutionizes the management of alerts by providing human-readable descriptions that succinctly convey the essence of each alert. Moreover, it enriches these descriptions with an alert analysis section, furnishing technical details crucial for understanding and addressing the underlying issues. By seamlessly integrating with ServiceNow's IT operations suite, Now Assist enhances operational efficiency and empowers IT teams to proactively tackle challenges, thereby elevating the performance and resilience of organizational IT infrastructure.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-operator-workspace-action.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-operator-workspace-action.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-operator-workspace-action.html | Operator Workspace Action release notes | Version history for the Operator Workspace Action on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-operator-workspace-action.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-operator-workspace-action.html"><body id="store-rn-itom-operator-workspace-action"><main role="main"><article role="article" class="dita" id="store-rn-itom-operator-workspace-action" aria-labelledby="title_store-rn-itom-operator-workspace-action">
<h1 class="title topictitle1" id="title_store-rn-itom-operator-workspace-action">Operator Workspace Action release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Operator Workspace Action on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-operator-workspace-action__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d361274e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 19.1.4 - January 2021</dt>
<dd class="dd" id="store-rn-itom-operator-workspace-action__latest-store-rn-cloud-operator-workspace-action"><ul class="ul">
<li class="li">This app enables the user the following capabilities: <ul class="ul" id="store-rn-itom-operator-workspace-action__ul_jdq_kst_h4b">
<li class="li">Execute remediation subflow</li>
<li class="li">Launch an app within the alert context</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
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} | # Operator Workspace Action release notes
Version history for the Operator Workspace Action on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.1.4 - January 2021
* This app enables the user the following capabilities:
+ Execute remediation subflow
+ Launch an app within the alert context
| ---
title: Operator Workspace Action release notes
description: Version history for the Operator Workspace Action on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Operator Workspace Action release notes
Version history for the Operator Workspace Action on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.1.4 - January 2021
* This app enables the user the following capabilities:
+ Execute remediation subflow
+ Launch an app within the alert context
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-operator-workspace-metric.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-operator-workspace-metric.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-operator-workspace-metric.html | Operator Workspace Metric Configuration release notes | Version history for the Operator Workspace Metric Configuration on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-operator-workspace-metric.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-operator-workspace-metric.html"><body id="store-rn-itom-operator-workspace-metric"><main role="main"><article role="article" class="dita" id="store-rn-itom-operator-workspace-metric" aria-labelledby="title_store-rn-itom-operator-workspace-metric">
<h1 class="title topictitle1" id="title_store-rn-itom-operator-workspace-metric">Operator Workspace Metric Configuration release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Operator Workspace Metric Configuration on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-operator-workspace-metric__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d171193e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 19.1.3 - January 2021</dt>
<dd class="dd" id="store-rn-itom-operator-workspace-metric__latest-store-rn-cloud-operator-workspace-metric"><ul class="ul">
<li class="li">The metrics tab displays the metrics on the CI. The user is able to view: <ul class="ul" id="store-rn-itom-operator-workspace-metric__ul_acl_dst_h4b">
<li class="li">Metric values in a time range before and after the alert creation</li>
<li class="li">Dynamic threshold as calculated by the system</li>
<li class="li">Mutiple metrics on the same chart</li>
</ul></li>
<li class="li">The metric details tab is configurable. The Event Management admin is able to modify the metrics which are visualized for the CI type.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Operator Workspace Metric Configuration release notes
Version history for the Operator Workspace Metric Configuration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.1.3 - January 2021
* The metrics tab displays the metrics on the CI. The user is able to view:
+ Metric values in a time range before and after the alert creation
+ Dynamic threshold as calculated by the system
+ Mutiple metrics on the same chart
* The metric details tab is configurable. The Event Management admin is able to modify the metrics which are visualized for the CI type.
| ---
title: Operator Workspace Metric Configuration release notes
description: Version history for the Operator Workspace Metric Configuration on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Operator Workspace Metric Configuration release notes
Version history for the Operator Workspace Metric Configuration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.1.3 - January 2021
* The metrics tab displays the metrics on the CI. The user is able to view:
+ Metric values in a time range before and after the alert creation
+ Dynamic threshold as calculated by the system
+ Mutiple metrics on the same chart
* The metric details tab is configurable. The Event Management admin is able to modify the metrics which are visualized for the CI type.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-operator-workspace-overview.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-operator-workspace-overview.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-operator-workspace-overview.html | Operator Workspace Overview release notes | Version history for the Operator Workspace Overview on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-operator-workspace-overview.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-operator-workspace-overview.html"><body id="store-rn-itom-operator-workspace-overview"><main role="main"><article role="article" class="dita" id="store-rn-itom-operator-workspace-overview" aria-labelledby="title_store-rn-itom-operator-workspace-overview">
<h1 class="title topictitle1" id="title_store-rn-itom-operator-workspace-overview">Operator Workspace Overview release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Operator Workspace Overview on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-operator-workspace-overview__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d349467e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 19.2.1 - March 2021</dt>
<dd class="dd">Fixed: Minor fixes.</dd>
<dt class="dt dlterm">Version 19.1.3 - January 2021</dt>
<dd class="dd" id="store-rn-itom-operator-workspace-overview__latest-store-rn-itom-operator-workspace-overview"><ul class="ul">
<li class="li">The overview tab provides the following widgets: <ul class="ul" id="store-rn-itom-operator-workspace-overview__ul_kms_5rt_h4b">
<li class="li">List of effected configuration items</li>
<li class="li">Probable root cause card with total number of records</li>
<li class="li">Total number of alerts in group List of impacted application services</li>
<li class="li">Alert insight information</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Operator Workspace Overview release notes
Version history for the Operator Workspace Overview on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.2.1 - March 2021
Fixed: Minor fixes.
#### Version 19.1.3 - January 2021
* The overview tab provides the following widgets:
+ List of effected configuration items
+ Probable root cause card with total number of records
+ Total number of alerts in group List of impacted application services
+ Alert insight information
| ---
title: Operator Workspace Overview release notes
description: Version history for the Operator Workspace Overview on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Operator Workspace Overview release notes
Version history for the Operator Workspace Overview on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.2.1 - March 2021
Fixed: Minor fixes.
#### Version 19.1.3 - January 2021
* The overview tab provides the following widgets:
+ List of effected configuration items
+ Probable root cause card with total number of records
+ Total number of alerts in group List of impacted application services
+ Alert insight information
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-pa-content-pack-cloud-resources.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-pa-content-pack-cloud-resources.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-pa-content-pack-cloud-resources.html | Performance Analytics Content Pack for Cloud Resources release notes | Version history for the IT Operations Management Performance Analytics Content Pack for Cloud Resources application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-pa-content-pack-cloud-resources.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-pa-content-pack-cloud-resources.html"><body id="store-rn-itom-pa-content-pack-cloud-resources"><main role="main"><article role="article" class="dita" id="store-rn-itom-pa-content-pack-cloud-resources" aria-labelledby="title_store-rn-itom-pa-content-pack-cloud-resources">
<h1 class="title topictitle1" id="title_store-rn-itom-pa-content-pack-cloud-resources"><span class="ph">Performance Analytics</span> Content Pack for Cloud Resources release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IT Operations Management</span>
<span class="ph">Performance Analytics</span> Content Pack for Cloud Resources application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-pa-content-pack-cloud-resources__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d86159e66" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.5.0 - November 2024</dt>
<dd class="dd" id="store-rn-itom-pa-content-pack-cloud-resources__latest-store-rn-itom-pa-content-pack-cloud-resources">Changed: Applied security fixes and updates.</dd>
<dt class="dt dlterm">Version 1.4.2 - August 2024</dt>
<dd class="dd">Removed: Cloud Resources dashboard has been deprecated.</dd>
<dt class="dt dlterm">Version 1.4.1 - May 2024</dt>
<dd class="dd">Fixed: A minor issue.</dd>
<dt class="dt dlterm">Version 1.4.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Improved query performance and made the scheduled job run faster to resolve the following issue "CloudResourceDashboardUtil jobs keeps timing out".</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed the issue "Cloud Resources Dashboard Shows CI's multiple times for VMware ESX and VM".</li>
<li class="li">Fixed the issue "Regions for cloud service accounts not showing correctly".</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.5 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Bug fixes</li>
<li class="li">Memory performance improvement</li>
<li class="li">Added fix script to truncate all the analytic tables including child analytic tables.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.0 - February 2023</dt>
<dd class="dd">New: This release is built to support all analytics use-cases for the Cloud Operations Workspace 1.4 app and must be used only with the Cloud Operations Workspace app.</dd>
<dt class="dt dlterm">Version 1.2.2 - July 2022</dt>
<dd class="dd">Fixed: Performance improvements for scheduled jobs and report rendering</dd>
<dt class="dt dlterm">Version 1.2.1 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Support for Google cloud in analytics tables</li>
<li class="li">Changed: Recommended to be used with Cloud Operations Workspace (San Diego)</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - December 2021</dt>
<dd class="dd">New: Quality and scale improvements</dd>
<dt class="dt dlterm">Version 1.0.5 - November 2020</dt>
<dd class="dd">The <span class="ph">Performance Analytics</span> Content Pack for Cloud Resources application (also called Cloud Resource Dashboards) provides overview visualization of growth trends and inventory counts for cloud resources. With this application,
cloud admins can keep track of increases and falls in their cloud configuration items and check on discovery errors (if any). The dashboard filters for each cloud also allow for granular tracking of the CI counts for easy
reporting and classification.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-pa-content-pack-cloud-resources.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-pa-content-pack-cloud-resources.html\"><body id=\"store-rn-itom-pa-content-pack-cloud-resources\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-pa-content-pack-cloud-resources\" aria-labelledby=\"title_store-rn-itom-pa-content-pack-cloud-resources\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-pa-content-pack-cloud-resources\"><span class=\"ph\">Performance Analytics</span> Content Pack for Cloud Resources release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span>\n <span class=\"ph\">Performance Analytics</span> Content Pack for Cloud Resources application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-pa-content-pack-cloud-resources__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d86159e66\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.5.0 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-itom-pa-content-pack-cloud-resources__latest-store-rn-itom-pa-content-pack-cloud-resources\">Changed: Applied security fixes and updates.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.2 - August 2024</dt>\n <dd class=\"dd\">Removed: Cloud Resources dashboard has been deprecated.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.1 - May 2024</dt>\n <dd class=\"dd\">Fixed: A minor issue.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Improved query performance and made the scheduled job run faster to resolve the following issue "CloudResourceDashboardUtil jobs keeps timing out".</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixed the issue "Cloud Resources Dashboard Shows CI's multiple times for VMware ESX and VM".</li>\n <li class=\"li\">Fixed the issue "Regions for cloud service accounts not showing correctly".</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.5 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Bug fixes</li>\n <li class=\"li\">Memory performance improvement</li>\n <li class=\"li\">Added fix script to truncate all the analytic tables including child analytic tables.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - February 2023</dt>\n <dd class=\"dd\">New: This release is built to support all analytics use-cases for the Cloud Operations Workspace 1.4 app and must be used only with the Cloud Operations Workspace app.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.2 - July 2022</dt>\n <dd class=\"dd\">Fixed: Performance improvements for scheduled jobs and report rendering</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Support for Google cloud in analytics tables</li>\n <li class=\"li\">Changed: Recommended to be used with Cloud Operations Workspace (San Diego)</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - December 2021</dt>\n <dd class=\"dd\">New: Quality and scale improvements</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - November 2020</dt>\n <dd class=\"dd\">The <span class=\"ph\">Performance Analytics</span> Content Pack for Cloud Resources application (also called Cloud Resource Dashboards) provides overview visualization of growth trends and inventory counts for cloud resources. With this application,\n cloud admins can keep track of increases and falls in their cloud configuration items and check on discovery errors (if any). The dashboard filters for each cloud also allow for granular tracking of the CI counts for easy\n reporting and classification.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Performance Analytics Content Pack for Cloud Resources release notes
Version history for the IT Operations Management
Performance Analytics Content Pack for Cloud Resources application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.0 - November 2024
Changed: Applied security fixes and updates.
#### Version 1.4.2 - August 2024
Removed: Cloud Resources dashboard has been deprecated.
#### Version 1.4.1 - May 2024
Fixed: A minor issue.
#### Version 1.4.0 - November 2023
* Changed: Improved query performance and made the scheduled job run faster to resolve the following issue "CloudResourceDashboardUtil jobs keeps timing out".
* Fixed:
+ Fixed the issue "Cloud Resources Dashboard Shows CI's multiple times for VMware ESX and VM".
+ Fixed the issue "Regions for cloud service accounts not showing correctly".
#### Version 1.3.5 - May 2023
* Fixed:
+ Bug fixes
+ Memory performance improvement
+ Added fix script to truncate all the analytic tables including child analytic tables.
#### Version 1.3.0 - February 2023
New: This release is built to support all analytics use-cases for the Cloud Operations Workspace 1.4 app and must be used only with the Cloud Operations Workspace app.
#### Version 1.2.2 - July 2022
Fixed: Performance improvements for scheduled jobs and report rendering
#### Version 1.2.1 - May 2022
* New: Support for Google cloud in analytics tables
* Changed: Recommended to be used with Cloud Operations Workspace (San Diego)
#### Version 1.1.0 - December 2021
New: Quality and scale improvements
#### Version 1.0.5 - November 2020
The Performance Analytics Content Pack for Cloud Resources application (also called Cloud Resource Dashboards) provides overview visualization of growth trends and inventory counts for cloud resources. With this application,
cloud admins can keep track of increases and falls in their cloud configuration items and check on discovery errors (if any). The dashboard filters for each cloud also allow for granular tracking of the CI counts for easy
reporting and classification.
| ---
title: Performance Analytics Content Pack for Cloud Resources release notes
description: Version history for the IT Operations Management Performance Analytics
Content Pack for Cloud Resources application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Performance Analytics Content Pack for Cloud Resources release notes
Version history for the IT Operations Management
Performance Analytics Content Pack for Cloud Resources application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.0 - November 2024
Changed: Applied security fixes and updates.
#### Version 1.4.2 - August 2024
Removed: Cloud Resources dashboard has been deprecated.
#### Version 1.4.1 - May 2024
Fixed: A minor issue.
#### Version 1.4.0 - November 2023
* Changed: Improved query performance and made the scheduled job run faster to resolve the following issue "CloudResourceDashboardUtil jobs keeps timing out".
* Fixed:
+ Fixed the issue "Cloud Resources Dashboard Shows CI's multiple times for VMware ESX and VM".
+ Fixed the issue "Regions for cloud service accounts not showing correctly".
#### Version 1.3.5 - May 2023
* Fixed:
+ Bug fixes
+ Memory performance improvement
+ Added fix script to truncate all the analytic tables including child analytic tables.
#### Version 1.3.0 - February 2023
New: This release is built to support all analytics use-cases for the Cloud Operations Workspace 1.4 app and must be used only with the Cloud Operations Workspace app.
#### Version 1.2.2 - July 2022
Fixed: Performance improvements for scheduled jobs and report rendering
#### Version 1.2.1 - May 2022
* New: Support for Google cloud in analytics tables
* Changed: Recommended to be used with Cloud Operations Workspace (San Diego)
#### Version 1.1.0 - December 2021
New: Quality and scale improvements
#### Version 1.0.5 - November 2020
The Performance Analytics Content Pack for Cloud Resources application (also called Cloud Resource Dashboards) provides overview visualization of growth trends and inventory counts for cloud resources. With this application,
cloud admins can keep track of increases and falls in their cloud configuration items and check on discovery errors (if any). The dashboard filters for each cloud also allow for granular tracking of the CI counts for easy
reporting and classification.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-pattern-designer-enhancements.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-pattern-designer-enhancements.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-pattern-designer-enhancements.html | Pattern Designer Enhancements release notes | Version history for the ITOM Pattern Designer Enhancements application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-pattern-designer-enhancements.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-pattern-designer-enhancements.html"><body id="store-rn-itom-pattern-designer-enhancements"><main role="main"><article role="article" class="dita" id="store-rn-itom-pattern-designer-enhancements" aria-labelledby="title_store-rn-itom-pattern-designer-enhancements">
<h1 class="title topictitle1" id="title_store-rn-itom-pattern-designer-enhancements">Pattern Designer Enhancements release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITOM Pattern Designer Enhancements application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-pattern-designer-enhancements__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d374940e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.8.0 - August 2025</dt>
<dd class="dd">New: Command Validation Tool now includes improved capabilities to find commands from nested libraries.</dd>
<dt class="dt dlterm">Version 3.7.0 - May 2025</dt>
<dd class="dd" id="store-rn-itom-pattern-designer-enhancements__latest-store-rn-pattern-designer-enhancements">Removed: The Discovery CLI feature has been removed. Core functions are still available through the GUI.</dd>
<dt class="dt dlterm">Version 3.4.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">PRB1764642: The system messages have been updated to provide clearer and more accurate feedback to users upon job submission. This ensures better understanding and smoother operation when running commands
through the CLI.</li>
<li class="li">PRB1771807: Resolved the issue where the run-command was not returning results for SHELL commands and SNMP queries. The CLI now accurately processes and returns results for these commands, improving
functionality and reliability.</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.3.4 - May 2024</dt>
<dd class="dd">Fixed: Defects related to Discovery CLI. The authorization issue of preventing Command execution via CLI is resolved.</dd>
<dt class="dt dlterm">Version 3.3.3 - February 2024</dt>
<dd class="dd">Fixed: Defects related to Discovery CLI, Command execution on Windows via CLI and CVT.</dd>
<dt class="dt dlterm">Version 3.3.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-pattern-designer-enhancements__ul_yfg_dwq_fzb">
<li class="li">Discovery CLI:This feature augments your ServiceNow CLI experience by introducing a suite of commands exclusively dedicated to discovery processes.</li>
<li class="li">This powerful suite of commands not only simplifies your discovery processes, but also improves the efficiency of your IT workflows. By integrating these CLI commands into your daily operations, you can ensure
that your discovery tasks are executed swiftly and accurately.</li>
<li class="li">Command Validation Tool:<ul class="ul" id="store-rn-itom-pattern-designer-enhancements__ul_xdn_dwq_fzb">
<li class="li">Get the list of commands from the pattern from Command List/UI action in sa_pattern table.</li>
<li class="li">Prioritisation of Command Validation Tasks.</li>
<li class="li">Ability to skip failover commands from the CVT.</li>
<li class="li">Choosing the hardware Cis instead of providing the IP Addresses manually.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">NewSupport to list pattern commands with temporary variables is added. Framework support to execute is also added.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.1 - May 2023</dt>
<dd class="dd">
<p class="p">Changed: Bug fixes and support for multi language.</p>
</dd>
<dt class="dt dlterm">Version 3.0.0 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-pattern-designer-enhancements__ul_of4_4tb_hwb">
<li class="li">New: Command Validation Tool<ul class="ul" id="store-rn-itom-pattern-designer-enhancements__ul_byd_ptb_hwb">
<li class="li">The new command validation tool allows the discovery admin to troubleshoot discovery issues related to credentials. Auto-fetch commands from the Pattern code base can help discovery admin to bootstrap the
testing process.</li>
<li class="li">Command validation tool supports the following operation types:<ul class="ul" id="store-rn-itom-pattern-designer-enhancements__ul_jsx_ptb_hwb">
<li class="li">Shell Command</li>
<li class="li">WMI Query</li>
<li class="li">SNMP Query (Tabular and Scalar)</li>
<li class="li">SNMP Walk</li>
<li class="li">HTTP GET (authenticated via Basic Authentication credentials)</li>
</ul></li>
<li class="li">The following MID selection behavior is also provided:<ul class="ul" id="store-rn-itom-pattern-designer-enhancements__ul_t3s_rtb_hwb">
<li class="li">Specific MID Server</li>
<li class="li">Auto Select MID Server</li>
<li class="li">Try All Eligible MID Servers</li>
</ul></li>
<li class="li"><a class="xref true-external" href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1123625" target="_blank">KB1123625</a></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2022</dt>
<dd class="dd">
<p class="p">Discovery and Service Mapping provide automated discovery of your on-premises and cloud infrastructure. Pattern frameworks from ITOM Visibility provide codeless content to discover IT landscapes. This store application
helps ServiceNow ITOM product teams to release framework enhancements through store releases.</p>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-pattern-designer-enhancements.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-pattern-designer-enhancements.html\"><body id=\"store-rn-itom-pattern-designer-enhancements\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-pattern-designer-enhancements\" aria-labelledby=\"title_store-rn-itom-pattern-designer-enhancements\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-pattern-designer-enhancements\">Pattern Designer Enhancements release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITOM Pattern Designer Enhancements application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-pattern-designer-enhancements__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d374940e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.8.0 - August 2025</dt>\n <dd class=\"dd\">New: Command Validation Tool now includes improved capabilities to find commands from nested libraries.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.7.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-pattern-designer-enhancements__latest-store-rn-pattern-designer-enhancements\">Removed: The Discovery CLI feature has been removed. Core functions are still available through the GUI.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.4.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">PRB1764642: The system messages have been updated to provide clearer and more accurate feedback to users upon job submission. This ensures better understanding and smoother operation when running commands\n through the CLI.</li>\n <li class=\"li\">PRB1771807: Resolved the issue where the run-command was not returning results for SHELL commands and SNMP queries. The CLI now accurately processes and returns results for these commands, improving\n functionality and reliability.</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.4 - May 2024</dt>\n <dd class=\"dd\">Fixed: Defects related to Discovery CLI. The authorization issue of preventing Command execution via CLI is resolved.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.3 - February 2024</dt>\n <dd class=\"dd\">Fixed: Defects related to Discovery CLI, Command execution on Windows via CLI and CVT.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-pattern-designer-enhancements__ul_yfg_dwq_fzb\">\n <li class=\"li\">Discovery CLI:This feature augments your ServiceNow CLI experience by introducing a suite of commands exclusively dedicated to discovery processes.</li>\n <li class=\"li\">This powerful suite of commands not only simplifies your discovery processes, but also improves the efficiency of your IT workflows. By integrating these CLI commands into your daily operations, you can ensure\n that your discovery tasks are executed swiftly and accurately.</li>\n <li class=\"li\">Command Validation Tool:<ul class=\"ul\" id=\"store-rn-itom-pattern-designer-enhancements__ul_xdn_dwq_fzb\">\n <li class=\"li\">Get the list of commands from the pattern from Command List/UI action in sa_pattern table.</li>\n <li class=\"li\">Prioritisation of Command Validation Tasks.</li>\n <li class=\"li\">Ability to skip failover commands from the CVT.</li>\n <li class=\"li\">Choosing the hardware Cis instead of providing the IP Addresses manually.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">NewSupport to list pattern commands with temporary variables is added. Framework support to execute is also added.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - May 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">Changed: Bug fixes and support for multi language.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-pattern-designer-enhancements__ul_of4_4tb_hwb\">\n <li class=\"li\">New: Command Validation Tool<ul class=\"ul\" id=\"store-rn-itom-pattern-designer-enhancements__ul_byd_ptb_hwb\">\n <li class=\"li\">The new command validation tool allows the discovery admin to troubleshoot discovery issues related to credentials. Auto-fetch commands from the Pattern code base can help discovery admin to bootstrap the\n testing process.</li>\n <li class=\"li\">Command validation tool supports the following operation types:<ul class=\"ul\" id=\"store-rn-itom-pattern-designer-enhancements__ul_jsx_ptb_hwb\">\n <li class=\"li\">Shell Command</li>\n <li class=\"li\">WMI Query</li>\n <li class=\"li\">SNMP Query (Tabular and Scalar)</li>\n <li class=\"li\">SNMP Walk</li>\n <li class=\"li\">HTTP GET (authenticated via Basic Authentication credentials)</li>\n </ul></li>\n <li class=\"li\">The following MID selection behavior is also provided:<ul class=\"ul\" id=\"store-rn-itom-pattern-designer-enhancements__ul_t3s_rtb_hwb\">\n <li class=\"li\">Specific MID Server</li>\n <li class=\"li\">Auto Select MID Server</li>\n <li class=\"li\">Try All Eligible MID Servers</li>\n </ul></li>\n <li class=\"li\"><a class=\"xref true-external\" href=\"https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1123625\" target=\"_blank\">KB1123625</a></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">Discovery and Service Mapping provide automated discovery of your on-premises and cloud infrastructure. Pattern frameworks from ITOM Visibility provide codeless content to discover IT landscapes. This store application\n helps ServiceNow ITOM product teams to release framework enhancements through store releases.</p>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Pattern Designer Enhancements release notes
Version history for the ITOM Pattern Designer Enhancements application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.8.0 - August 2025
New: Command Validation Tool now includes improved capabilities to find commands from nested libraries.
#### Version 3.7.0 - May 2025
Removed: The Discovery CLI feature has been removed. Core functions are still available through the GUI.
#### Version 3.4.0 - November 2024
* Fixed:
+ PRB1764642: The system messages have been updated to provide clearer and more accurate feedback to users upon job submission. This ensures better understanding and smoother operation when running commands
through the CLI.
+ PRB1771807: Resolved the issue where the run-command was not returning results for SHELL commands and SNMP queries. The CLI now accurately processes and returns results for these commands, improving
functionality and reliability.
#### Version 3.3.4 - May 2024
Fixed: Defects related to Discovery CLI. The authorization issue of preventing Command execution via CLI is resolved.
#### Version 3.3.3 - February 2024
Fixed: Defects related to Discovery CLI, Command execution on Windows via CLI and CVT.
#### Version 3.3.0 - November 2023
* New:
+ Discovery CLI:This feature augments your ServiceNow CLI experience by introducing a suite of commands exclusively dedicated to discovery processes.
+ This powerful suite of commands not only simplifies your discovery processes, but also improves the efficiency of your IT workflows. By integrating these CLI commands into your daily operations, you can ensure
that your discovery tasks are executed swiftly and accurately.
+ Command Validation Tool:
- Get the list of commands from the pattern from Command List/UI action in sa\_pattern table.
- Prioritisation of Command Validation Tasks.
- Ability to skip failover commands from the CVT.
- Choosing the hardware Cis instead of providing the IP Addresses manually.
#### Version 3.1.0 - August 2023
* NewSupport to list pattern commands with temporary variables is added. Framework support to execute is also added.
#### Version 3.0.1 - May 2023
Changed: Bug fixes and support for multi language.
#### Version 3.0.0 - February 2023
* New: Command Validation Tool
+ The new command validation tool allows the discovery admin to troubleshoot discovery issues related to credentials. Auto-fetch commands from the Pattern code base can help discovery admin to bootstrap the
testing process.
+ Command validation tool supports the following operation types:
- Shell Command
- WMI Query
- SNMP Query (Tabular and Scalar)
- SNMP Walk
- HTTP GET (authenticated via Basic Authentication credentials)
+ The following MID selection behavior is also provided:
- Specific MID Server
- Auto Select MID Server
- Try All Eligible MID Servers
+ KB1123625
#### Version 2.0.0 - August 2022
Discovery and Service Mapping provide automated discovery of your on-premises and cloud infrastructure. Pattern frameworks from ITOM Visibility provide codeless content to discover IT landscapes. This store application
helps ServiceNow ITOM product teams to release framework enhancements through store releases.
| ---
title: Pattern Designer Enhancements release notes
description: Version history for the ITOM Pattern Designer Enhancements application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Pattern Designer Enhancements release notes
Version history for the ITOM Pattern Designer Enhancements application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.8.0 - August 2025
New: Command Validation Tool now includes improved capabilities to find commands from nested libraries.
#### Version 3.7.0 - May 2025
Removed: The Discovery CLI feature has been removed. Core functions are still available through the GUI.
#### Version 3.4.0 - November 2024
* Fixed:
+ PRB1764642: The system messages have been updated to provide clearer and more accurate feedback to users upon job submission. This ensures better understanding and smoother operation when running commands
through the CLI.
+ PRB1771807: Resolved the issue where the run-command was not returning results for SHELL commands and SNMP queries. The CLI now accurately processes and returns results for these commands, improving
functionality and reliability.
#### Version 3.3.4 - May 2024
Fixed: Defects related to Discovery CLI. The authorization issue of preventing Command execution via CLI is resolved.
#### Version 3.3.3 - February 2024
Fixed: Defects related to Discovery CLI, Command execution on Windows via CLI and CVT.
#### Version 3.3.0 - November 2023
* New:
+ Discovery CLI:This feature augments your ServiceNow CLI experience by introducing a suite of commands exclusively dedicated to discovery processes.
+ This powerful suite of commands not only simplifies your discovery processes, but also improves the efficiency of your IT workflows. By integrating these CLI commands into your daily operations, you can ensure
that your discovery tasks are executed swiftly and accurately.
+ Command Validation Tool:
- Get the list of commands from the pattern from Command List/UI action in sa\_pattern table.
- Prioritisation of Command Validation Tasks.
- Ability to skip failover commands from the CVT.
- Choosing the hardware Cis instead of providing the IP Addresses manually.
#### Version 3.1.0 - August 2023
* NewSupport to list pattern commands with temporary variables is added. Framework support to execute is also added.
#### Version 3.0.1 - May 2023
Changed: Bug fixes and support for multi language.
#### Version 3.0.0 - February 2023
* New: Command Validation Tool
+ The new command validation tool allows the discovery admin to troubleshoot discovery issues related to credentials. Auto-fetch commands from the Pattern code base can help discovery admin to bootstrap the
testing process.
+ Command validation tool supports the following operation types:
- Shell Command
- WMI Query
- SNMP Query (Tabular and Scalar)
- SNMP Walk
- HTTP GET (authenticated via Basic Authentication credentials)
+ The following MID selection behavior is also provided:
- Specific MID Server
- Auto Select MID Server
- Try All Eligible MID Servers
+ KB1123625
#### Version 2.0.0 - August 2022
Discovery and Service Mapping provide automated discovery of your on-premises and cloud infrastructure. Pattern frameworks from ITOM Visibility provide codeless content to discover IT landscapes. This store application
helps ServiceNow ITOM product teams to release framework enhancements through store releases.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-patterns.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-patterns.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-patterns.html | Discovery and Service Mapping Patterns release notes | Version history for the IT Operations Management Discovery and Service Mapping Patterns application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-patterns.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-patterns.html"><body id="store-rn-itom-patterns"><main role="main"><article role="article" class="dita" id="store-rn-itom-patterns" aria-labelledby="title_store-rn-itom-patterns">
<h1 class="title topictitle1" id="title_store-rn-itom-patterns"><span class="ph">Discovery and Service Mapping Patterns</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">IT Operations Management</span>
<span class="ph">Discovery and Service Mapping Patterns</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-patterns__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-itom-patterns__section_k3w_2bj_z3b"><h2 id="d510629e62" class="title sectiontitle">Read patterns documentation in one place</h2>
<p class="p">The <span class="ph">ServiceNow Store</span> documentation for <span class="ph">IT Operations Management</span> patterns is now
in the release family sections of the <span class="ph">ServiceNow</span> Product Documentation site.
To read about <span class="ph">Discovery</span> and <span class="ph">Service Mapping</span> features from the <span class="ph">ServiceNow Store</span> and the family releases,
navigate to the <a class="xref" href="https://docs.servicenow.com/">Product Documentation site homepage</a> and select your release family.</p>
</section>
<section class="section"><h2 id="d510629e94" class="title sectiontitle">Version history</h2>
<div class="note note note_note"><span class="note__title">Note:</span> During upgrade to the <span class="ph">New York</span> release, the April 2019 (1.0.39) release of <span class="ph">Discovery</span> and <span class="ph">Service Mapping</span> patterns is automatically installed for Discovery customers. Depending on your CMDB size, the upgrade may take longer. To decrease the upgrade time, install the <span class="ph">Discovery</span> and <span class="ph">Service Mapping</span> patterns from <span class="ph">ServiceNow Store</span> before upgrading to the <span class="ph">New York</span> release.</div>
<dl class="dl" id="store-rn-itom-patterns__dl_ohx_mrf_hqb">
<dt class="dt dlterm">Version 1.28.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">22 new patterns for the following Azure services: <ul class="ul">
<li class="li">App Configuration - Configuration Store</li>
<li class="li">App Service - App Service Plan</li>
<li class="li">Application Insight - Component</li>
<li class="li">Application Security Group</li>
<li class="li">Automation - Automation Account</li>
<li class="li">Compute Gallery - Image Definition</li>
<li class="li">Compute - Snapshot</li>
<li class="li">Container Registry - Registry</li>
<li class="li">Data Factory - Data Factory</li>
<li class="li">Data Protection - Backup Vault</li>
<li class="li">Databricks - Workspace</li>
<li class="li">Disk Encryption Set - Disk Encryption Set</li>
<li class="li">Event Grid - System Topic</li>
<li class="li">Event Hub - Namespace</li>
<li class="li">Key Vault - Key Vault</li>
<li class="li">Logic App - Logic App</li>
<li class="li">Managed Identity - User Assigned Identity</li>
<li class="li">Networks - IP Group</li>
<li class="li">Private Link - Private Endpoint</li>
<li class="li">Service Bus - Namespace</li>
<li class="li">Service Bus - Queue</li>
<li class="li">Service Bus - Topic</li>
</ul>
</li>
<li class="li">Google Cloud Platform (GCP): <ul class="ul">
<li class="li">New "Google Cloud Platform (GCP) - Cloud Functions" pattern.</li>
<li class="li">New "Google Cloud Platform (GCP) - AlloyDB for PostgreSQL" pattern, which supports an AlloyDB cluster.</li>
<li class="li">"Google Cloud Platform (GCP) - Memorystore DB" pattern now supports Redis Cluster discovery.</li>
</ul>
</li>
<li class="li">Oracle Linux Virtualization Manager (OLVM) discovery is now supported.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Kubernetes discovery now populate the cluster name and remove the cloud account ID in the "Name" field of the Kubernetes Cluster [cmdb_ci_kubernetes_cluster] table. aligning with
naming conventions used by other discovery methods (PRB1805941).</li>
<li class="li">The "Cohesity Storage System" pattern now populates the data in the Cohesity Cluster [cmdb_ci_cohesity_cluster] and Cohesity Node [cmdb_ci_cohesity_node] tables (PRB1874368).</li>
<li class="li">The "Next Generation Fortinet Network Firewall" pattern sets the device member's IP address correctly (PRB1842482).</li>
<li class="li">The "Next Generation Fortinet Network Firewall - REST" pattern has been fixed for both token-based and basic authentication methods (PRB1879124).</li>
<li class="li">The "Cascade deprovisioned status to server" Business Rule is now fixed (PRB1891935).</li>
<li class="li">The "A10 Load Balancer" pattern's extension "Collect A10 Partition info" is now fixed to get the virtual server details (PRB1875831).</li>
<li class="li">The "NetApp Storage Cluster-Mode" and "NetApp Storage Cluster-Mode - HTTP" patterns have been fixed and now populate consistent information (PRB1861932).</li>
<li class="li">The Pre/post script "MicrosoftCA" now references the correct sys_property for renewal tracking (PRB1871767).</li>
<li class="li">The "EMC PMAX Phase2" pattern has been fixed and now storage volume with or without "wwn" works (PRB1830051).</li>
<li class="li">The "MSSql DB On Windows" pattern's extension "Collect MSSQL HADR - Availability Group Info" is fixed and now populating correct information in the MSSQL Availability Group Listener
[cmdb_ci_mssql_ag_listener] and MSSQL Availability Group [cmdb_ci_mssql_ag] tables (PRB1894330).</li>
<li class="li">The "Oracle Listener HD" pattern is now fixed and improved: The logic only creates the record for the host running the "ora_pmon" process in the Oracle Instance
[cmdb_ci_db_ora_instance] table (PRB1866783).</li>
<li class="li">The "Connect Direct" pattern is now fixed and failover steps have been added to retrieve the Version information (PRB1892614).</li>
<li class="li">The "Windows OS - Server" pattern is fixed and now populates the description and OS version of Windows Server (PRB1864552).</li>
<li class="li">The "IBM PowerHA Cluster (HACMP)"" pattern is fixed and now creates correct AIX server records (PRB1892359).</li>
<li class="li">The "Amazon AWS - Sub Account (LP)" pattern is fixed and now doesn't delete the discovered tags (PRB1887065).</li>
<li class="li">The "Amazon AWS - Athena Workgroup - Extended Inventory (LP) Tags" pattern is now creating tags (PRB1888464).</li>
<li class="li">"AWS DynamoDB" pattern's step has been corrected and now AWS Event-based discovery is fixed (PRB1874480).</li>
<li class="li">The "Azure - Marketplace LB (LP)" pattern has been fixed and now the Version value populates in the Marketplace Product Details [marketplace_product_details] table (PRB1854427).</li>
<li class="li">The "Azure - Virtual Machine (LP)" pattern is fixed and now doesn't set the location field to an invalid string on CI resources (PRB1841108).</li>
<li class="li">The "Azure - Storage Volume (LP)" pattern deletion strategy has now been fixed to prevent non-stale CIs from being marked as stale in the Key Value [cmdb_key_value] table
(PRB1874383).</li>
<li class="li">The "Google Cloud Platform (GCP) Resource Inventory" pattern is fixed: The MID Server's "CloudAPICommand" script has been fixed and now works even if no content is returned from
DELETE Bucket API response (PRB1898432).</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">The RHV cloud provider has been changed to oVirt.</li>
<li class="li">The RHV MID Server capability has been changed to oVirt.</li>
<li class="li">The label for the [cmdb_ci_rhv_ldc] datacenter type has been changed to oVirt LDC</li>
<li class="li">The label for the [rhv_credentials] credential type has been changed to oVirt Credentials.</li>
<li class="li">The following pattern names have been changed from RHV to oVirt: <ul class="ul">
<li class="li">oVirt Clusters and Hosts</li>
<li class="li">oVirt Discover Logical Datacenters</li>
<li class="li">oVirt Discover Manager Instance</li>
<li class="li">oVirt Virtual Machines</li>
</ul>
</li>
<li class="li">The following table labels have been changed from RHV to oVirt: <ul class="ul">
<li class="li">oVirt LDC [cmdb_ci_rhv_ldc]</li>
<li class="li">oVirt Cluster [cmdb_ci_rhv_cluster]</li>
<li class="li">oVirt Server [cmdb_ci_rhv_server]</li>
<li class="li">oVirt Virtual Machine Instance [cmdb_ci_rhv_vm_instance]</li>
<li class="li">oVirt Object [cmdb_ci_rhv_object]</li>
<li class="li">oVirt Manager [cmdb_ci_rhv_manager]</li>
</ul></li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 1.27.0 - May 2025</dt>
<dd class="dd" id="store-rn-itom-patterns__latest-patterns">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_iyv_y3b_cfc">
<li class="li">Introduces a new pattern for 7 AWS services: <ul class="ul" id="store-rn-itom-patterns__ul_dzv_y3b_cfc">
<li class="li">AppSync API</li>
<li class="li">Elastic BeanStalk Application</li>
<li class="li">EventBridge Event Bus</li>
<li class="li">MQ Broker</li>
<li class="li">SQS Queue</li>
<li class="li">Step Functions State Machine</li>
<li class="li">Storage Gateway Gateway</li>
</ul>
</li>
<li class="li">Supports Microsoft SQL Server Always On availability groups discovery.</li>
<li class="li">Discovers AWS web ACL.</li>
<li class="li">Discovers AWS Load Balancer targets.</li>
<li class="li">Discovers AWS Systems Manager (SSM) agents.</li>
<li class="li">Supports Azure tenants and management groups discovery.</li>
<li class="li">Collects tags for the Azure VM Instance - Uniform Scale Set" pattern.</li>
<li class="li">Introduces a new system property for Kubernetes discovery, "sn_itom_pattern.image_scan_process_container," which controls whether software package data populates to containers or
only to images. By default, the value of the property is set to "true" and the containers and images are both populated.</li>
<li class="li">Introduces a new pattern for NVIDIA GPUs with a new CI class, Graphics Processing Unit [cmdb_ci_gpu].</li>
<li class="li">Enhances the "Microsoft CA - Certificate Management" pattern to populate Subject Alternative Name (SAN) for a specific template ID in the template_list parameter.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_jnc_1jb_cfc">
<li class="li">EMC PowerMax storage: <ul class="ul" id="store-rn-itom-patterns__ul_zkk_z3b_cfc">
<li class="li">The pattern now handles external credential store (CyberArk) (PRB1858079).</li>
<li class="li">The pattern now creates the relationship between Storage server and Storage port (PRB1849658).</li>
</ul>
</li>
<li class="li">The OpenStack - Get Compute Resources pattern now supports pagination (PRB1726659).</li>
<li class="li">The "Next Generation Fortinet Network Firewall" pattern now sets the device member IP address (PRB1842482).</li>
<li class="li">Amazon: <ul class="ul" id="store-rn-itom-patterns__ul_alk_z3b_cfc">
<li class="li">The Amazon AWS Inventory Tags pattern now handles resource ARN format (PRB1859823).</li>
<li class="li">The "Amazon AWS - ECS" pattern has been updated to handle cases where no container registry is associated (PRB1864560).</li>
</ul>
</li>
<li class="li">Azure: <ul class="ul" id="store-rn-itom-patterns__ul_blk_z3b_cfc">
<li class="li">The "Microsoft Azure - Virtual Machine (LP)" pattern extension section has been improved with logic to handle custom image licensing (PRB1841409).</li>
</ul>
</li>
<li class="li">The "Amazon AWS DynamoDB" pattern now discovers all DynamoDB tables without limits across the service account (PRB1835277).</li>
<li class="li">The Solaris Server pattern extension: "Solaris LDOM SN" now populate the serial number (PRB1847537).</li>
<li class="li">The Apache on UNIX based OS pattern now populates version information (PRB1856888).</li>
<li class="li">SSH IP-based discovery now respects credential affinities (PRB1836027).</li>
<li class="li">Fixed the "Docker Pattern" error "Could not find host item in Identification engine output payload" (PRB1834788).</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.25.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Introducing a new pattern for 27 AWS services, which is disabled in the base system (out-of-the-box). The primary CI class for this pattern will be [cmdb_ci_cmp_resource], while all
additional attributes are stored in a non-CMDB class. These attributes can be accessed via the Left Navigator Menu under Configuration and then AWS. For more details, please refer to the link: https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/aws-service-discovery-pattern.html<ul class="ul" id="store-rn-itom-patterns__ul_pyx_tqx_c2c">
<li class="li">Athena Workgroup</li>
<li class="li">Backup Plan</li>
<li class="li">Backup Vault</li>
<li class="li">CloudFront Distribution</li>
<li class="li">CloudWatch Logs</li>
<li class="li">CodeDeploy Deployment</li>
<li class="li">CodePipeline Pipeline</li>
<li class="li">DMS Endpoints</li>
<li class="li">EMR Cluster (running on EC2)</li>
<li class="li">FSx Backup</li>
<li class="li">FSx File System</li>
<li class="li">Glue Database</li>
<li class="li">IAM Policy</li>
<li class="li">IAM Role</li>
<li class="li">IAM User</li>
<li class="li">KMS Key</li>
<li class="li">MQ Configuration</li>
<li class="li">S3 Glacier Vault</li>
<li class="li">SageMaker Notebook Instance</li>
<li class="li">Secrets Manager Secret</li>
<li class="li">SES Identity</li>
<li class="li">Systems Manager Document</li>
<li class="li">Systems Manager Parameter Store</li>
<li class="li">Transfer Family Server</li>
<li class="li">VPC Flow Log</li>
<li class="li">VPC Managed Prefix List</li>
<li class="li">XRay Sampling Rule</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_f5x_5qx_c2c">
<li class="li">AWS:<ul class="ul" id="store-rn-itom-patterns__ul_cng_5qx_c2c">
<li class="li">The "Amazon AWS - Virtual Server (LP)" pattern updates an operational status, when the MID property ""sn_itom_pattern.discover_aws_instance_statuses" value is set to
"true" (PRB1804983)</li>
<li class="li">The AWS cloud discovery performance is improved, introducing a new deletion strategy script 'AWSVmStorageMapping" and mapped to [cmdb_ci_storage_mapping] CIs
(PRB1822204)</li>
<li class="li">The AWS discovery handles the additional Guest OS value ('Red Hat Enterprise Linux'and'SUSE Linux Enterprise Server') in the [cmdb_ci_os_template] and
[cmdb_ci_cloud_os_image] (PRB1811128)</li>
<li class="li">The "Amazon AWS Inventory Tags" Shared Library pattern now populates the tags for the AWS CloudWatch Alarm service (PRB1814585)</li>
</ul>
</li>
<li class="li">Azure:<ul class="ul" id="store-rn-itom-patterns__ul_dng_5qx_c2c">
<li class="li">The "Azure Resource Inventory (LP)" pattern updates the install status for cloud resources (PRB1827923)</li>
<li class="li">The "Azure VM Instance - Uniform Scale Set" pattern updates the retired CI's in the [cmdb_ci_vm_instance] table (PRB1809815)</li>
<li class="li">The "Azure Virtual Machine Event" pattern is fixed to get the LDC information (PRB1814690)</li>
<li class="li">The "Azure - Marketplace LB (LP)" pattern is fixed to prevent the reclassification of Virtual Machines (PRB1834740)</li>
<li class="li">The "Azure - Marketplace LB (LP)" pattern is updated to correctly populate the Install Status and Operation Status (PRB1817349)</li>
</ul>
</li>
<li class="li">Google: The GCP Discovery is fixed for the regions "europe-north2" and "northamerica-south1" (PRB1822303)</li>
<li class="li">MSSQL <ul class="ul" id="store-rn-itom-patterns__ul_fng_5qx_c2c">
<li class="li">The "MSSQL DB on Windows" pattern now populates the Edition value for multiple SQL instances running on the same host machine (PRB1820756)</li>
<li class="li">The "MSSql DB On Windows" pattern has been updated to correctly populate the Install Status and Operation Status (PRB1808988)</li>
<li class="li">The "MSSql DB On Windows" pattern is fixed to support Windows Internal Database (WID) and SQL Embedded Edition(SSEE)(PRB1819997)</li>
</ul>
</li>
<li class="li">The Pre/Post Script "Unix Cluster - Postscript" is fixed to update the [cmdb_ci_unix_cluster_node] records of the Operational server with the same IP value (PRB1808450)</li>
<li class="li">The "Rubrik Update VMware Instances" pre-post sensor script has been fixed to address case sensitivity issues. It now accurately matches data, enabling vCenter discovery to update
the configuration items (CIs) seamlessly (PRB1817229)</li>
<li class="li">The shared library "Populate WebLogic attributes if missing" in the pattern "Weblogic" is fixed to handle Windows file paths (PRB1827882)</li>
<li class="li">The "Nutanix Components" pattern has been fixed to terminate gracefully when the Prism service is not reachable (PRB1803673)</li>
<li class="li">The "NutanixApiQuery" MID script include is fixed to handle encodeURL empty spaces (PRB1826255)</li>
<li class="li">The "Oracle OCI - Service Account Validation" pattern is fixed to handle JSON parsing in the step "Parse Service Account" (PRB1832694)</li>
<li class="li">The "Pure Storage" pattern step "Rel/Ref ClusterNode and Storage Volume" is fixed, to stop reference an nonexistent field (PRB1824630)</li>
<li class="li">The "IBM HMC Server" discovery pattern populates IBM Frame manufacturer information (PRB1828273)</li>
<li class="li">The AVI Discovery is fixed to handle "\" character in the login request (PRB1816224)</li>
<li class="li">The "Netscaler Loadbalancer - NITRO" pattern step 17 precondition is fixed to handle exceptions (PRB1829305)</li>
<li class="li">The "EMC Isilon" pattern is fixed to prevent the creation of additional "Uses::Used by" relationships between storage servers and IP addresses (PRB1801253)</li>
<li class="li">The "Peoplesoft Application Server" pattern is fixed to detect HP - UX devices (PRB1811986)</li>
<li class="li">The "Kafka Broker Java" and "ZooKeeper Server" patterns are fixed, to prevent duplication of related CI types (PRB1818802)</li>
<li class="li">The "Scan Container Image" pattern now populates a large number of OS packages, which are stored in the [sn_itom_pattern_container_image_os_packages] table (PRB1817126)</li>
<li class="li">The "Fortinet firewall" serverless pattern is fixed to populate "source_interface" and "destination_interface" attributes in [cmdb_ci_fortinet_firewall_policy table]
(PRB1817893)</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.21.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_ct2_z3v_2dc">
<li class="li">Patterns that support AWS discovery in the China region <ul class="ul" id="store-rn-itom-patterns__ul_g52_z3v_2dc">
<li class="li">Amazon AWS Datacenter Discovery</li>
<li class="li">Amazon AWS - Availability Zone (LP)</li>
<li class="li">Amazon AWS Service Account</li>
<li class="li">Amazon AWS Sub Account Discovery</li>
<li class="li">Amazon AWS - Sub Account (LP)</li>
<li class="li">Amazon AWS - Relational Database Service</li>
<li class="li">Amazon AWS - NIC (LP)</li>
<li class="li">Amazon AWS - LB Pool (LP)</li>
<li class="li">Amazon AWS - Classic LB (LP)</li>
<li class="li">Amazon AWS - Virtual Server (LP)</li>
<li class="li">Amazon AWS - Cloud Hardware Type (LP)</li>
<li class="li">Amazon AWS - Hardware Type (LP)</li>
<li class="li">Amazon AWS - Executable Cloud OS Image (LP) (Shared Images)</li>
<li class="li">Amazon AWS - Owned Cloud OS Image (LP) (Private Images)</li>
<li class="li">Amazon AWS - Storage (LP))</li>
<li class="li">Amazon AWS - Network (LP)</li>
<li class="li">Amazon AWS - Application and Network LB (LP)</li>
<li class="li">Amazon AWS - Subnet (LP)</li>
<li class="li">Amazon AWS - Security Group (LP)</li>
</ul>
</li>
<li class="li">The Azure - Marketplace LB (LP) Pattern discovers the following Azure Marketplace products. <ul class="ul" id="store-rn-itom-patterns__ul_h52_z3v_2dc">
<li class="li">Virtual Machine</li>
<li class="li">SaaS (Classic as well)</li>
<li class="li">Azure Application</li>
</ul>
</li>
<li class="li">The attributes populate the new tables Deployed Marketplace Product and Marketplace Product Details. The tag will also be discovered.</li>
<li class="li">The Google Asset Inventory pattern triggers as a part of the scheduled cloud discovery. To support it, introduced new mid-server properties <ul class="ul" id="store-rn-itom-patterns__ul_i52_z3v_2dc">
<li class="li">mid.gcp_resource_inventory_bucketpath.default (Comman Bucket path for all the GCP Project)</li>
<li class="li">mid.gcp_resource_inventory_bucketpath.<Cloud Account Id> (Individual Bucket path per GCP project)</li>
</ul>
</li>
<li class="li">The Next Generation Fortinet Network Firewall - Rest" pattern supports VDOM and collects attributes of VDOM, VDOM interface, and policy. <ul class="ul" id="store-rn-itom-patterns__ul_j52_z3v_2dc">
<li class="li">Populate data to the tables below <ul class="ul" id="store-rn-itom-patterns__ul_k52_z3v_2dc">
<li class="li">Fortinet Firewall Device</li>
<li class="li">Fortinet Firewall Cluster</li>
<li class="li">Network Adapter</li>
<li class="li">Router Interface</li>
<li class="li">Fortinet Vdom (New class)</li>
<li class="li">Fortinet Firewall Policy (New class)</li>
<li class="li">Fortinet Firewall Interface (New class)</li>
</ul></li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_m2p_x3v_2dc">
<li class="li">Amazon:<ul class="ul" id="store-rn-itom-patterns__ul_bfp_x3v_2dc">
<li class="li">The Amazon AWS - Sub Account (LP)" pattern is fixed and doesn't set the AWS sub-account to non-operational. (PRB1790471)</li>
<li class="li">The Amazon AWS - ECS pattern is fixed to populate the correct VM State and Install Status; The VM instance is associated with the ECS cluster and terminated, and AWS
event-driven discovery is configured. (PRB1793487)</li>
<li class="li">The AWS Cloud Load Balancers Resource is hosted in AWS GovCloud and has an attribute source_native_key value that is fixed The following patterns are modified.
(PRB1803819) <ul class="ul" id="store-rn-itom-patterns__ul_cfp_x3v_2dc">
<li class="li">Amazon AWS - NIC (LP)</li>
<li class="li">Amazon AWS - Application and Network LB (LP)</li>
</ul>
</li>
</ul>
</li>
<li class="li">Azure:<ul class="ul" id="store-rn-itom-patterns__ul_x2t_x3v_2dc">
<li class="li">After upgrading to Discovery and Service Mapping Patterns version 1.10, stale tags for Azure VMs were getting automatically cleaned up. (PRB1749297)</li>
</ul>
</li>
<li class="li">Google:<ul class="ul" id="store-rn-itom-patterns__ul_o55_x3v_2dc">
<li class="li">The GCP Asset Inventory pattern populates the tag information of the Google storage bucket. (PRB1784648)</li>
<li class="li">The GCP Asset Inventory pattern populates the Global resources in the cmdb_ci_cmp_resource (PRB1803228)</li>
</ul>
</li>
<li class="li">All the cloud credentials issue is fixed to handle the error no access to sn_itom_patterns.glide_encrypter (PRB1787568)</li>
<li class="li">The ColdFusion Application - the version attribute is getting populated. (PRB1780934)</li>
<li class="li">The HA Proxy pattern is fixed to handle an error MULTIPLE_DEPENDENCIES: Found multiple dependent relation items and create a single relationship between cmdb_ci_lb_service and
cmdb_ci_lb_pool and if there are multiple services, only use the cmdb_ci_lb_service with the lowest number port. (PRB1795289)</li>
<li class="li">The InfiniBox Storage System (LP) pattern - Serial Number is getting populated for the cmdb_ci_storage_server table. (PRB1798985)</li>
<li class="li">The Kubernetes discovery is fixed, and the Kubernetes Node pattern shared library is to filter out IPv6. (PRB1797771)</li>
<li class="li">The Netscaler Loadbalancer - NITRO pattern creates the relationship between the Load Balancer Service and the Load Balancer Pool. Service Mapping creates the connection with the Load
Balancer Service and Load Balancer Pool. (PRB1741543)</li>
<li class="li">The IBM PowerHA Cluster (HACMP) pattern is fixed, this pattern respects the system properties glide.discovery.hostname.dns_nbt_trusted is set to true then pattern populate DNS trust
name as Name field. (PRB1790297)</li>
<li class="li">The "F5 Load Balancer SSH" pattern is fixed to handle an error Cannot convert null to an object. Steps are added to remove duplicates and filter out empty records. (PRB1767558)</li>
<li class="li">The MSSql DB On Windows pattern handles instances configured to be listened to on multiple ports. (PRB1796534)</li>
<li class="li">The "Nutanix Components" pattern updates the VM state. (PRB1803129)</li>
<li class="li">The Pure Storage pattern Pre/Post Script Affinity - BasicAuth Table Upload is fixed to address the MID Server CPU spike. (PRB1791441)</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.18.1 - September 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_wyb_w4s_pcc">
<li class="li">Solaris LDOM infrastructure pattern respects the "glide.discovery.hostname.case sys_properties, to format the 'Name" attribute based on the value(No change, Lower case, Upper
case)</li>
<li class="li">A10 Load Balancer pattern, Extension "Collect A10 Partition info" A10 LBs on CLI 5.2.1+, collects the partitions information</li>
<li class="li">AWS tags are getting populated for cmdb_ci_cmp_resource records</li>
<li class="li">Large table handling on (cmdb_rel_ci) table triggered by AzureDefaultDeleteStrategyVM Delete Strategy</li>
<li class="li">UNIX Cluster - VERITAS Cluster pattern fixed an error duplicate cmdb_ci_unix_cluster_resource records in the payload</li>
<li class="li">OpenShift Kubernetes cluster discovery has been fixed to ensure StatefulSets are not filtered out, even if the YAML file does not include an initContainer</li>
<li class="li">NetApp Storage Cluster-Mode - HTTP pattern populates RAM field value in "MB"</li>
<li class="li">NetApp Storage Cluster-Mode - HTTP pattern now populates the firmware version of ONTAP</li>
<li class="li">GCP Asset Inventory pattern populates the tags for the Google Cloud storage bucket</li>
<li class="li">The Network Switch pattern has been fixed to resolve the error IP-Switch Switch Stack" pre sensor execution with error = TypeError: Cannot convert null to an object</li>
<li class="li">RHV Virtual Machines pattern now populates CPU and RAM attributes of the virtual machine</li>
<li class="li">JBoss pattern collects version information for both the Enterprise Application platform and the Application server</li>
<li class="li">MSSQL DB on Windows pattern now deletes SQL Discovery reports. A new system property,sn_itom_pattern.threshold_time_to_delete_mssql_reports, has been added to control the threshold
time for deletion</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.18.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_wty_fwy_dcc">
<li class="li">The Pure Storage FlashArray pattern populates additional attributes "Encryption at rest" and "Encryption algorithm" in the Storage Server table</li>
<li class="li">Storage patterns:<ul class="ul" id="store-rn-itom-patterns__ul_j5y_fwy_dcc">
<li class="li">Dell EMC PowerMax</li>
<li class="li">Dell EMC Data Domain</li>
</ul></li>
<li class="li">The Amazon AWS - ECS pattern supports Amazon Elastic Container Registry (Amazon ECR) image</li>
<li class="li">The Scan Container Image pattern supports scanning container images in the following repositories:<ul class="ul" id="store-rn-itom-patterns__ul_dd1_c3g_lcc">
<li class="li">Public repositories</li>
<li class="li">Self-hosted private repositories</li>
<li class="li">Amazon ECR, both public and private repositories</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_fky_3wy_dcc">
<li class="li">AKS discovery of Cluster and resources without having a dependency on Azure CLI for MS Entra ID</li>
<li class="li">Google Cloud Platform (GCP) - Virtual Server pattern fixed to create a relationship between Google virtual machine and Server</li>
<li class="li">F5-Cluster pattern fixed the operational_status field based on the value of "sysCmTrafficGroupStatusFailoverStatus"</li>
<li class="li">RHV Virtual Machines pattern updates the IP Address field in the [cmdb_ci_ip_address] table</li>
<li class="li">Tag extension: "Azure Subscriptions Discovery For Management Group" pattern fixed to handle tag contains a null value</li>
<li class="li">The Oracle RAC Single Node" pre-post sensor is fixed to enable high memory consumption</li>
<li class="li">The AVI LB pre-execution script "Get all vCenter Datacenters" is fixed</li>
<li class="li">Azure service account discovery marks closed accounts as retired/inactive</li>
<li class="li">NetApp Storage Cluster-Node - HTTP" pattern: the models and manufacturer value in the [cmdb_ci_chassis] table are fixed</li>
<li class="li">Kubernetes "ReplicationController" table: the duplicate records issue is fixed</li>
<li class="li">Fixed the HPE discovery - Physical entity relationship</li>
<li class="li">The problem with the Kubernetes cluster pattern not populating empty serial number value in the [cmdb_serial_number table] is fixed</li>
<li class="li">The Kubernetes discovery is fixed, to work if [cmdb_key_value] value field is empty</li>
<li class="li">The issue with the old Kubernetes version imageID that didn't contain the repository details is fixed</li>
<li class="li">Kubernetes discovery handles Kubernetes node API returns empty value for the node memory</li>
<li class="li">Kubernetes pattern discovery: New MID server property: "sn_itom_pattern.kubernetes_create_server" handles the creation of [cmdb_ci_linux_server] optional</li>
<li class="li">The IBM WebSEAL pattern creates the load balancer reference in the LB Pool Member table</li>
<li class="li">The "MSSql DB On Windows" pattern populates version 2008 R2 and 2014</li>
<li class="li">The Microsoft CA - Certificate Management pattern filtered the expired certificate if the newly introduced system property:
"sn_itom_pattern.exclude.expired.certificates.from.discovery" is set to "true" . The fixed discovery is scheduled to discover the OID value of a single certificate template</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.15.1 - June 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">AIX Server Pattern populates the correct value in the [start_date] field. The value is in YYYY-MM-DD HH:MM:SS format.</li>
<li class="li">The Azure - DNS Zone Recordsets (LP) Pattern is fixed to handle the error Illegal character in opaque part at index 6: https:\/\/management.azure.com:443\/.</li>
<li class="li">The Azure Application Gateway TD (LBS) Pattern collects the Private and Public IP address.</li>
<li class="li">Options for Windows Server 2019 and 2022 are added under the Windows Servers & Computers section in the Discovery configuration console, within the Discovery definition
menu.</li>
<li class="li">GCP Event Job system log (info messages) with account numbers and credentials handle using system properties [sn_itom_pattern.log_gcp_event_job] set to true/false, in order to
enable/disable the info messages.</li>
<li class="li">The Oracle Listener HD Pattern collects all Oracle DB on the host.</li>
<li class="li">The Pure Storage Pattern is fixed to establish relationships when detecting Fiber Channel.</li>
<li class="li">The SSHTerminalInteractiveCommand is initiating the expected "VMware vCenter" probes.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.15.0 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">The Linux server pattern populates the certificates' data from Java KeyStore. The "Collect Certificates" pattern extension is disabled by default.</li>
<li class="li">The Windows Server pattern populates the certificates' data from Java KeyStore and Windows certificate store. The pattern extension is disabled by default.</li>
<li class="li">The new system property, "sn_itom_pattern.k8s_run_k8s_cloud_discovery," prevents the automatic scheduling of cloud Kubernetes cluster discovery.</li>
<li class="li">The "Azure - Get Kubernetes Clusters" pattern creates a relationship between the Kubernetes cluster and the resource group.</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">The ״Amazon AWS - Kubernetes Discovery and Schedule Creator״ pattern is renamed asthe "Amazon AWS - Get Kubernetes Clusters" pattern.</li>
<li class="li">The "Azure - Kubernetes Discovery and Schedule Creator" pattern is renamed as the "Azure - Get Kubernetes Clusters" pattern.</li>
<li class="li">The "Google Cloud Platform (GCP) - Kubernetes Discovery and Schedule Creator" pattern is renamed as the "Google Cloud Platform (GCP) - Get Kubernetes Clusters" pattern</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Amazon <ul class="ul">
<li class="li">The "Amazon AWS - Get Kubernetes Clusters" pattern updates the FQDN in the FQDN field</li>
<li class="li">The Kubernetes cluster state is marked as retired when the cluster is removed</li>
<li class="li">The "Amazon AWS Inventory Tags" pattern execution performance is improved from 659ms to 7 ms</li>
</ul>
</li>
<li class="li">Azure <ul class="ul">
<li class="li">The "Azure Application Gateway" pattern creates a relationship between the resource group and the load balancer</li>
<li class="li">The "Azure - Get Kubernetes Clusters" pattern updates the FQDN in the FQDN field</li>
<li class="li">The Kubernetes cluster state is marked as retired when the cluster is removed</li>
<li class="li">The Azure cloud discovery performance is improved: <ul class="ul">
<li class="li">The MID-Server property "mid.cloud.discovery.sonar.discover_all_azure_datacenters" has been added. Its value is false by default, indicating that the
discovery will solely operate on an active datacenter</li>
<li class="li">The "Azure datacenter" discovery pattern establishes or updates regions that contain resources per service account.</li>
<li class="li">The "Azure - Virtual Machine", "Azure - Hardware Type" and "Azure Cloud Hardware Type" patterns execute based on the new hardware type Model per active
datacenter within the service account</li>
</ul>
</li>
</ul>
</li>
<li class="li">Google <ul class="ul">
<li class="li">The "Google Cloud Platform (GCP) - Get Kubernetes Clusters" pattern updates the Fully qualified domain name field value in the Kubernetes cluster table</li>
<li class="li">The Kubernetes cluster state is marked as retired when the cluster is removed</li>
</ul>
</li>
<li class="li">Kubernetes <ul class="ul">
<li class="li">The "Kubernetes" pattern collects node labels and annotations and populate them in the [cmdb_key_value] table</li>
<li class="li">The "Kubernetes" pattern and the "Kubernetes Event" pattern don't create duplicate records for the same cluster in the "Docker Container" Table</li>
<li class="li">The "Kubernetes" pattern performance is improved by [cmdb_key_value] filtering</li>
<li class="li">The discovery of OnPrem Kubernetes cluster functions without the cluster's resource ID</li>
</ul>
</li>
<li class="li">Nutanix <ul class="ul">
<li class="li">The "Nutanix Components" pattern extension, "Nutanix Tags", creates or updates tags regardless of the category limitations</li>
<li class="li">The "Nutanix Components" pattern establishes only one-to-many relationships between the Nutanix Host and the Nutanix VM Instances</li>
</ul>
</li>
<li class="li">The "Microsoft CA" pattern's issue of duplicate certificate records in the "Unique Certificate" table is resolved. The issue was caused by variations in the format value of the
fingerprint in the "Fingerprint" field.</li>
<li class="li">The "Veritas/VxVM Volume Replicator" process classifier is applied to horizontal discovery patterns, rather than being applied to top-down discovery</li>
<li class="li">The "Oracle OCI - Autonomous DB (LP)" pattern enables the discovery of Autonomous Databases</li>
<li class="li">The "Tuxedo" pattern has been updated to ensure the accurate version is reflected in the "Tuxedo" table</li>
<li class="li">The "Next Generation Fortinet Network Firewall" pattern successfully populates the [serial_number] field</li>
<li class="li">In the "F5 BigIP LTM" pattern step, the "bigpipe.displayservicenames" value is configured to be set to "false"</li>
<li class="li">The "Linux Server" pattern extension, "UNIX Cluster - Linux Pacemaker Cluster", populates the cluster nodes, cluster resources, and cluster virtual IPs of the Linux Pacemaker
cluster</li>
<li class="li">The "MSSQL DB On Windows" pattern extension, "Collect MSSQL Cluster Info - MSSQL Cluster", retrieves the MSSQL cluster IP address</li>
<li class="li">The "Scan Container Image" pattern supports the Trivy versions v0.44.0 or later.</li>
<li class="li">The "IBM HMC Server" pattern updates the name and status of the LPAR Instances</li>
<li class="li">The "Azure Application Gateway (LP)" pattern creates a relationship between the Resource Group and the Cloud Load Balancer</li>
<li class="li">
To enhance the efficiency of the "Multi Paged Orchestrator" patterns and decrease both execution time and memory usage, a new column named "orchestrator_page" was
introduced in the "Horizontal Paged Payload" table</li>
<li class="li">The "Collect Container Repository" extension is executed if the [cmdb_ci_container_repository] entry name is empty</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 1.12.0 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_ekc_mlb_t1c">
<li class="li">WebSphere Message Broker on UNIX pattern supports IBM App Connect Enterprise 11.</li>
<li class="li">OpenStack Discovery (Private Cloud).</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_e4t_mlb_t1c">
<li class="li">F5 Pattern updates the Subject Alternative name field.</li>
<li class="li">IBM HMC Server Pattern creates a relationship between all of the LPAR instances in the LPAR names with the processor pool.</li>
</ul></li>
<li class="li">Azure:<ul class="ul" id="store-rn-itom-patterns__ul_rsz_plb_t1c">
<li class="li">Azure Cloud discovery is inserting the valid value in the Location reference field.</li>
<li class="li">Azure VM Instance - Uniform Scale Set pattern discover CPU and Memory information.</li>
<li class="li">Azure VM Instance - Uniform Scale Set pattern is enhanced, if there is no response from the API then it gracefully terminates.</li>
<li class="li">Azure - NIC (LP) pattern is fixed to populate the source_native_key value in the correct format.</li>
</ul></li>
<li class="li">Google: Improved the security on the Google Credential User Interface page - Add an Access Control List restricting the user access to the appropriate role/user group.</li>
<li class="li">Docker:<ul class="ul" id="store-rn-itom-patterns__ul_bh1_slb_t1c">
<li class="li">The Docker pattern creates a relationship between the Docker engine and the Docker Container.</li>
<li class="li">The Docker Pattern populates the Docker local image.</li>
</ul></li>
<li class="li">Changed: The Pure FlashArray storage pattern is disabled by default.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.11.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_dx5_qw5_21c">
<li class="li">Pure Storage FlashArray discovery</li>
<li class="li">SAP Hana 2.0 DB Catalog discovery</li>
<li class="li">Microsoft CA Pattern discovers additional attributes</li>
<li class="li">AWS Cloud Discovery now discovers additional attributes on the Cloud organizations and Cloud Service Account Tables</li>
<li class="li">GCP Cloud credentials now support standard Google Cloud Credential JSON file importing</li>
</ul></li>
<li class="li">Fixed:</li>
<li class="li"><ul class="ul" id="store-rn-itom-patterns__ul_r3q_rw5_21c">
<li class="li">Network and Subnet patterns no longer truncate the address space - AWS, Azure, and GCP</li>
<li class="li">Kubernetes Pattern - Populates Labels and Annotations for Kubernetes Nodes</li>
<li class="li">IBM PowerHA Cluster (HACMP) Pattern - updates correct FQDN for AIX Servers</li>
<li class="li">MSSql DB On Windows Pattern - Deletes the SQL discovery report after discovery is complete</li>
<li class="li">Azure:<ul class="ul" id="store-rn-itom-patterns__ul_s3q_rw5_21c">
<li class="li">Azure - Sub Account (LP) Pattern - all tenants now under root</li>
<li class="li">Azure - Virtual Machine (LP)" Pattern - new VMs build the relationship with the OS Server</li>
<li class="li">Azure - NIC (LP) and Azure NIC Tags Pattern - now collects the tags</li>
</ul></li>
<li class="li">Amazon:<ul class="ul" id="store-rn-itom-patterns__ul_t3q_rw5_21c">
<li class="li">Amazon AWS - Internet Gateway (LP) Pattern - Creates a relationship between Network and Internet Gateway EP</li>
<li class="li">Amazon AWS API Gateway Pattern - supports Paginating</li>
</ul></li>
<li class="li">Google:<ul class="ul" id="store-rn-itom-patterns__ul_u3q_rw5_21c">
<li class="li">GCP TCP-UDP Load Balancing Pattern - populates LB Backend Service, IP and Port, Global LB, Pools, and Pool members</li>
<li class="li">Google Cloud Platform (GCP) - Get Logical Datacenters Pattern - discovers Northamerica-northeast2 datacenter</li>
<li class="li">Google Cloud Platform (GCP) - Disk and Virtual server Pattern - IRE error fixed</li>
</ul></li>
<li class="li">Microsoft CA Pattern:<ul class="ul" id="store-rn-itom-patterns__ul_v3q_rw5_21c">
<li class="li">Fixed issue with High Memory Consumption</li>
<li class="li">Populates srenewal_tracking for certificate based on system property</li>
<li class="li">MID Server no longer receives responses exceeding the allowed number of rows</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.10.1 - December 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_cjm_mbs_pzb">
<li class="li">Oracle-GLAS Export Utility:<ul class="ul" id="store-rn-itom-patterns__ul_gfc_nbs_pzb">
<li class="li">File Name change to lowercase</li>
<li class="li"><machine_name>.txtfile - is now created under the log folder</li>
</ul></li>
</ul></li>
<li class="li">Azure VM Instance - Uniform Scale Set Pattern: Corrected the region part of the [source_native_key] and removed duplicate records because more than one VM can have the same template.</li>
<li class="li">Azure Application Gateway (LP): Service Mapping is fixed for services on Port 80 and Private IPs</li>
<li class="li">Cloud Foundry:Operational Status for [cmdb_ci_pcf_organization] and [cmdb_ci_pcf_appl] CIs</li>
<li class="li">Azure NIC Event: The IRE error is fixed</li>
<li class="li">F5 - SSH - SSL Certification: The broken NDL is fixed</li>
<li class="li">Solaris Server: The default route without the interface can be retrieved</li>
<li class="li">Azure Application Gateway TD (LBS): Parsing is corrected for the Application Gateway service attributes</li>
<li class="li">AVI Load Balancer Controller and Avi Load Balancer Controller - Session-based: The PORT number and IP address for [cmdb_ci_lb_service] CIs are fixed for AVI Controller load balancer
services</li>
<li class="li">Kubernetes and Pattern Library: Kubernetes WorkLoad Components: a mid-server property is added. When activated, Kubernetes Volume is populated and the Kubernetes WorkLoad Components are
optimized.</li>
<li class="li">The Oracle DB on UNIX Pattern is able to fetch the DB Name, DB Unique Name, Host Name & Instance</li>
<li class="li">Microsoft CA - Certificate Management Pattern: The [subject_organizational_unit] field is now populated with the expected value</li>
<li class="li">Jboss Pattern: The correct [Version] is getting populated for JBoss 29 installed on Windows Server</li>
<li class="li">Azure - Sub Account (LP): fixed the query to limit Management Groups</li>
<li class="li">Post sensor "Delete Old Relations with Storage Account for Storage Containers": modified to have the property use_split_payload/"Use Split Payload" set to true. Fixed the Out of Memory
issue</li>
<li class="li">Nutanix components Pattern: Fixed the relationship Managed by::Manages</li>
<li class="li">Next Generation Fortinet Network Firewall pattern:Fortinet firewall in a cluster, correctly mapping the serial number attribute value in the [cmdb_serial_numbers] table to the respective
firewall nodes</li>
</ul></dd>
<dt class="dt dlterm">Version 1.10.0 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Sybase DB Catalog</li>
<li class="li">Discovery partitions from Citrix LB and support discovery via NITRO APIs</li>
</ul></li>
<li class="li">Changed: OS template migration to new model</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">K8 Discovery</li>
<li class="li">F5 Certificate discovery</li>
<li class="li">ZooKeeper Server Pattern fails with Could not find host item in Identification engine output payload</li>
<li class="li">Google Cloud Platform (GCP) - Virtual Server fails with Payload Errors</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.8.0 - September 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_gb3_gj2_5yb">
<li class="li">Citrix NetScaler load balancer discovery using NITRO APIs.</li>
<li class="li">BYOL on Azure, GCP, and AWS: support for the license key value for GCP Windows, RHEL, and SQL servers.</li>
<li class="li">Amazon AWS ElastiCache pattern: tags for databases.</li>
<li class="li">DBA report discovery for Apache Cassandra, MS SQL, MySQL, MongoDB, and Oracle databases.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-patterns__ul_i5v_kj2_5yb">
<li class="li">All LP files moved to the standard "update" folder, as their current "if.paris.pattern.engine" is outdated.</li>
<li class="li">The Apache Cassandra DB Pattern was refactored.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_ykv_tj2_5yb">
<li class="li">Amazon AWS - ECS:<ul class="ul" id="store-rn-itom-patterns__ul_xpl_lj2_5yb">
<li class="li"><ul class="ul" id="store-rn-itom-patterns__ul_iql_lj2_5yb">
<li class="li">Task and Task Definition relationship</li>
<li class="li">"Amazon Parse ECS Tags" fixed Service Tags</li>
<li class="li">Amazon AWS - EC2: detection steps on Linux Server when the "compiled by" value is "Xen"</li>
<li class="li">Azure Cloud Discovery:</li>
</ul></li>
<li class="li">Object ID between Azure - Hardware Type (LP) and Azure - Virtual Machine (LP)</li>
<li class="li">The Post sensor pattern pre-postsfor 'Azure - Virtual Machine (LP)' were unnecessarily holding on to large objects for too long.</li>
<li class="li">Azure Events: Azure events were not able to process when a new hardware type was enabled</li>
</ul></li>
<li class="li">NetApp Storage Cluster Mode:<ul class="ul" id="store-rn-itom-patterns__ul_gnk_qj2_5yb">
<li class="li">Under the "Normalize disk data" step, the field [disk_interface] is replaced with "device_interface"</li>
<li class="li">Fixed the [cmdb_ci_storage_cluster_node] tables [operational_status] field value.</li>
<li class="li">Fixed the [cmdb_ci_disk] Hosted On::Hosts [cmdb_ci_diskshelf_chassis] relationship</li>
<li class="li">Fixed the Reference to cluster in the Storage Cluster Node table</li>
</ul></li>
<li class="li">Next Generation Cisco Firewall: fixed hung discovery</li>
<li class="li">Microsoft CA - Certificate Management:<ul class="ul" id="store-rn-itom-patterns__ul_m1p_pj2_5yb">
<li class="li">Skipped glide.discovery.certs.enable_renewal_task_creation_on_for_discovered_certificates</li>
<li class="li">Fixed the condition on the failover step to [set root_issuer] name</li>
</ul></li>
<li class="li">Couchbase Classifier: fixed the false positive on the instance creation</li>
<li class="li">Couchbase Instance pattern: support for "Parse the Remote Clusters"</li>
<li class="li">MSSql DB On Windows: fixed Pre-sensor script "Create reference bw MSSQL Components and Windows Server"</li>
<li class="li">Fixed edition for MSSQL Server 2022 "Enterprise Evaluation Edition"</li>
<li class="li">The Credentialless Discovery Network pattern was failing during IRE processing due to duplicate payload items being generated in the pattern</li>
<li class="li">ColdFusion Application Server pattern: fixed the filtering issue</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.7.0 - August 2023</dt>
<dd class="dd"><p class="p">New:</p>
<ul class="ul">
<li class="li">The NetApp pattern is supporting HTTP REST API.</li>
<li class="li">IBM WebSEAL TD discovery is added.</li>
<li class="li">Installed Software discovery via Aqua Trivy - Generate and download SBOM per docker image</li>
<li class="li">AWS Cloud discovery Retry mechanism</li>
</ul>
<p class="p">Fixed:</p>
<ul class="ul">
<li class="li">Migrate Azure pattern steps from Availability Zone to Availability Sets</li>
<li class="li">Microsoft SQL Cluster discovery is refactored</li>
<li class="li">Legacy Password2 system</li>
<li class="li">IBM HMC Server pattern - the pre-execution Scripts</li>
<li class="li">The relationships between the CIs in Nutanix V5.20</li>
<li class="li">The deletion strategy in the [cmdb_ci_snat_ip_pool] table</li>
<li class="li">""MSSQL DB on Windows"" pattern now adds appropriate reference value for the field ""server"" in the [cmdb_ci_mssql_cluster_node] class</li>
<li class="li">Microsoft CA Certificate discovery failed when the server locale is not using ""dd/MM/yyyy"" - Unparseable date: ""No Valid Date"" or wrong date</li>
<li class="li">The error handling for the Kubernetes pattern is improved.</li>
<li class="li">Azure - The VM Scale Set patterns are populating the location field correctly from a reference field</li>
<li class="li">The Windows ARP and Windows NDP steps in the Windows OS - Server pattern are fixed</li>
<li class="li">SQL Components discover by quick discovery even though no SQL Server Service installed on the VM</li>
<li class="li">IBM and Azure API command scripts log error details are added</li>
<li class="li">A10 Load Balancer Services with Pool Reference</li>
<li class="li">Google Cloud Platform (GCP) - Virtual Server pattern failed with MULTIPLE_DEPENDENCIES found between Hardware Type and Google Datacenter</li>
<li class="li">Slow Query - ASYNC: Discovery - Sensors Pattern Launch</li>
<li class="li">Cloud discovery is updating discovery_source of the CIs discovered</li>
<li class="li">Linux Server pattern extension ""Get Object Id For OCI Linux Server"" timeout 10 sec if Linux Server VM is not hosted on OCI</li>
<li class="li">AWS API command had a log error body for HTTP 400</li>
<li class="li">Quick Discovery: All SQL components are discovered and no duplicate records are created</li>
<li class="li">Azure - File Share (LP) pattern populate data in the [cmdb_ci_cloud_file_share] table</li>
<li class="li">Microsoft CA Certificate Management pattern populates correct attributes - Issuer Distinguished Name, Subject Distinguished Name, Fingerprint Algorithm, Signature Algorithm</li>
<li class="li">JBoss Fuse pattern incorrectly triggered for ServiceMix software</li>
<li class="li">The relationship between the Linux server and Azure VM instance</li>
<li class="li">EMC Isilon pattern corrected relation and reference to [cmdb_ci_storage_node_element]</li>
<li class="li">Amazon AWS Serverless Database tags pattern extension is creating a tag for cloud database</li>
<li class="li">AVI Load Balancer Controller pattern is populating the IP address field</li>
<li class="li">Azure Resource Graph (ARG) API - the response mapping is updatedto adhere to the latest API response update</li>
<li class="li">Additional checks to validate SPDX SBOM content are added</li>
<li class="li">The post-sensor script ""create a relation between HPE BladeSystem blade and OS Server"" is updated</li>
<li class="li">The container image scan and SBOM generation can be done by using Aqua Trivy installation instead of an uploaded file.</li>
<li class="li">Citrix Netscaler SDX pattern failed at step 4 regex fails to parse the data</li>
<li class="li">SBOM - Docker Image name overridden, Invalid SBOM files, Old SBOM Attachment Files delete and spdx-json"" and ""spdx"" file types</li>
<li class="li">AKS token issue for AD-enabled clusters</li>
<li class="li">Oracle DB, Oracle db-11g, and Oracle GLAS Oracle DB on UNIX patterns failed with payload error</li>
<li class="li">The pre-requisite check to migrate probes to patterns was failing</li>
<li class="li">Oracle LMS recertification - <ul class="ul">
<li class="li">Collection-<machine_name>.txt file - can be created in the log folder and additional FS data</li>
<li class="li">Oracle GLAS reports for middleware components</li>
<li class="li">Discover Oracle middleware components</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.6.0 - June 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_e5z_bm4_4xb">
<li class="li">New WebSEAL and ISAM creation pattern to support version 9. x and above. The pattern should be supported with REST API.</li>
<li class="li">Implemented MID bypass Proxy property</li>
<li class="li">Azure VM Scale Set discovery pattern (Orchestrator Uniform Mode)</li>
<li class="li">Created a relationship between Azure regular VM Instance and VMs ScaleSet (Flexible mode)</li>
<li class="li">Added PCF Bosh resources to the existing Cloud Foundry pattern, based on new OpsMan API functionality.</li>
<li class="li">MSSQL DB on Windows pattern Collected MSSQL Components Editions using MSSQL report Utility.</li>
<li class="li">Azure VM LP patternwill be changed to trigger after Datacenter discovery, rather than hardware type</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_f5z_bm4_4xb">
<li class="li">Trailing "." in the Palo Alto network device name was caused due to use to nslookup in Next Generation Palo Alto Firewall.</li>
<li class="li">EMC Isilon pattern merged node and node elements</li>
<li class="li">NetApp Storage Cluster-Mode" pattern retrieves a specific device's serial number.</li>
<li class="li">WebLogic application server pattern was failing with the error "Failed to get file due to the path being too long 2,004. The path expression should not exceed 2,000 characters"</li>
<li class="li">"Default form" view for the 'cmdb_ci_instance_scale_set' table from the 'CMDB CI Class Models' store app.</li>
<li class="li">ESX server has multiple Runs-on relationships to HPE BladeSystem Blades</li>
<li class="li">Pattern IBM PowerHA Cluster (HACMP) changes were missing relation (between UNIX Cluster Node (cmdb_ci_unix_cluster_node) and the AIX server (cmdb_ci_aix_server)), cluster node state
and created duplicate resource groups.</li>
<li class="li">The regex in the "DB2 on Linux" pattern step "Get instance name from PPID" was removed and hard-coded as a 0.</li>
<li class="li">"Computer" and "Virtual Machine Instance" in Azure and AWS currently has 'Virtualized by::Virtualizes' relationship</li>
<li class="li">Discovery attempts to default ports when adding a new SQL server.</li>
<li class="li">Azure (LP) Patterns Extension Sections to get Azure Tags removed duplicate key/value pairs before creating relationships to Main CI</li>
<li class="li">Azure Events can contain Resource IDs with different case-sensitive naming</li>
<li class="li">Azure Virtual Machine Event is failing with MULTIPLE_DEPENDENCIES error.</li>
<li class="li">"Issuer" and "Root Issuer" fields are not being set by the F5 certificate extension</li>
<li class="li">container image scan failure reason shows in the message field</li>
<li class="li">Azure Event patterns execute additional and unneeded API calls contributing to 429 errors</li>
<li class="li">Google Cloud Platform (GCP) - Cloud SQL DB failing with an unknown error</li>
<li class="li">Cassandra DB Discovery fixed for nodes that is having multiple Cassandra installations.</li>
<li class="li">Microsoft Azure Inventory (LP): cmdb_key_value table is not populated by the LP pattern</li>
<li class="li">Microsoft Azure Inventory (LP): deletion strategy is worked</li>
<li class="li">Discovery and Service Mapping Patterns 1.0.99 sets Discovery Status Source=scan_container_images and Discover=ContainerImages, that are missing from the choice lists</li>
<li class="li">Add OOB fix to migrate new hardware type model</li>
<li class="li">Azure Cloud Discovery: Throttling Error (429) fixed</li>
</ul></li>
<li class="li">Kubernetes:<ul class="ul" id="store-rn-itom-patterns__ul_g5z_bm4_4xb">
<li class="li">[Credential-less] [Serverless] Kubernetes Volume table is now populating the Kubernetes Cluster attribute</li>
<li class="li">Kubernetes pattern does use full manifest digest for image_id.</li>
<li class="li">Kubernetes discovery was failing with CMDB App version 1.42.0 and Patterns app 1.0.96</li>
<li class="li">Kubernetes OOTB pattern updated the "name" field in the cmdb_ci_kubernetes_cluster table as "OnPrem"</li>
<li class="li">Kubernetes discovery will not create an invalid pod record if the cmdb_ci_kubernetes_pod table is empty</li>
<li class="li">The OpenShift extension in the Kubernetes pattern is fixed with "Cannot convert null to an object"</li>
<li class="li">Some Kubernetes components like cmdb_ci_kubernetes_replicasets are removed from the CMDB</li>
</ul></li>
<li class="li">Changed: Azure Functions, Azure Website, Azure Database LP, and Azure DNS Zones patterns are changed to Cloud resources type.</li>
<li class="li">Removed: Remove the tag extension section from the Azure Database TD pattern.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.5.0 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_awm_2xm_gxb">
<li class="li">A new Pattern to discover WebSEAL and ISAM is released. The supported versions are 9. x and above. The Pattern should be supported with REST API.</li>
<li class="li">The MID bypass Proxy property is Implemented.</li>
<li class="li">A new Azure VM Scale Set Pattern (Orchestrator Uniform Mode) is released.</li>
<li class="li">A new relation is created between Azure regular VM Instance and VMs Scale Set (Flexible mode)</li>
<li class="li">PCF BOSH resources are added to the existing Pivotal Cloud Foundry Pattern, based on new OpsMan API functionality.</li>
<li class="li">MSSQL DB on Windows Pattern Collected MSSQL Components Editions using MSSQL report Utility.</li>
<li class="li">Azure VM LP Pattern is changed to trigger after the Datacenter discovery, rather than Hardware Type.</li>
<li class="li">Trailing "." in the Palo Alto network device name was caused due to use to nslookup in Next Generation Palo Alto Firewall.</li>
<li class="li">The EMC Isilon Pattern merged node and node elements.</li>
<li class="li">The NetApp Storage Cluster-Mode Pattern didn't retrieve the serial number for a specific device.</li>
<li class="li">The WebLogic application server Pattern was failing with the error "Failed to get file due to the path being too long 2,004. The path expression should not exceed 2,000
characters".</li>
<li class="li">The "Default form" view of the [cmdb_ci_instance_scale_set] table in the 'CMDB CI Class Models' store app.</li>
<li class="li">The ESXi server Pattern had multiple Runs-on relationships to the HPE BladeSystem blades.</li>
<li class="li">The IBM PowerHA Cluster (HACMP) Pattern changes were missing the relation between the UNIX Cluster Node [cmdb_ci_unix_cluster_node] and the AIX server [cmdb_ci_aix_server]. A cluster
node state created duplicate resource groups.</li>
<li class="li">The regex in "DB2 on Linux" pattern step "Get instance name from PPID" was removed and hard-coded as a 0.</li>
<li class="li">The "Computer" CI and "Virtual Machine Instance" CI of Azure and AWS had a 'Virtualized by::Virtualizes' relationship.</li>
<li class="li">The MSSQL DB on Windows Pattern was failing due to using the default port.</li>
<li class="li">The Azure (LP) pattern extension sections of Azure Tags did not create duplicate key-value pairs before creating relationships.</li>
<li class="li">The Azure Event Patterns were failing due to case-insensitive conditions.</li>
<li class="li">The Azure Virtual Machine Event Pattern was failing with the "MULTIPLE_DEPENDENCIES" error. The relationship between NIC and LDC being was created twice.</li>
<li class="li">F5 Load Balancer Pattern was failing to add "Issuer" and "Root Issue" to Certificates.</li>
<li class="li">The Container image scan was failing on timeout and no failure reason was logged.</li>
<li class="li">Azure Event patterns executed unwanted API calls.</li>
<li class="li">Google Cloud Platform (GCP) -the Cloud SQL DB was failing with the error "JAVASCRIPT_CODE_FAILURE: Caused by an error in the Ad hoc script 'EvalClosure-Populate Hardware Type Table'
at line 4"</li>
<li class="li">Kubernetes</li>
<li class="li">The [Credential-less] [Serverless] Kubernetes Volume table wasn't populating the Kubernetes Cluster attribute.</li>
<li class="li">The Kubernetes Pattern didn't use full manifest digest for image_id.</li>
<li class="li">The Kubernetes discovery was failing with CMDB App version 1.42.0 and Patterns app 1.0.96.</li>
</ul></li>
<li class="li">Changed: The Azure Functions, Azure Website, Azure Database LP, and Azure DNS Zones patterns are changed to Cloud resources type (formerly application type). Visit the Service Now documentation
site for detailed information on products discovered by ITOM Visibility.</li>
<li class="li">Removed: The tag extension section from the Azure Database TD pattern.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.0 - March 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Azure event collection and processing that updates the CMDB configuration items.</li>
<li class="li">Collects events across multiple subscriptions, at the Azure management group level.</li>
<li class="li">Replaces the old approach of event collection through Azure configurations.</li>
<li class="li">A deletion strategy is added to delete container application records if the container is no longer available.</li>
<li class="li">Disables alert configuration while migrating to pull-based events.</li>
<li class="li">Installed software records are added for additional software.</li>
<li class="li">GCP Cloud Discovery - [volume_name] is now populating GCP snapshots.</li>
<li class="li">Citrix Xen HyperV extension is now populating CPU count/CPU core count and more values.</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Azure Inventory Pattern is now supporting large payloads.</li>
<li class="li">Cloud Foundry Pattern is now supporting v3 API.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_bqk_ggc_mxb">
<li class="li">Kubernetes <ul class="ul" id="store-rn-itom-patterns__ul_uqk_ggc_mxb">
<li class="li"><ul class="ul" id="store-rn-itom-patterns__ul_vqk_ggc_mxb">
<li class="li">Kubernetes Discovery was failing with the error: "no relations defined for dependent class".</li>
<li class="li">The first entry on sn_itom_pattern.kubernetes_annotation_list value (array) was filtered out during Kubernetes discovery.</li>
<li class="li">Kubernetes discovery is now updating [cmdb_ci_kubernetes_volume] gracefully.</li>
<li class="li">The "Undefined" Pattern error occurred when K8s workloads (daemonset, replicaset, statefulset) were not discovered properly.</li>
<li class="li">[sn_itom_pattern.k8s_aws_cli_to_generate_token] property is now active.</li>
<li class="li">Kubernetes discovery was ignoring service relations to empty or undefined workload components.</li>
<li class="li">[K8S-SAM][kubernetes pattern] all container environment variables are now collected.</li>
<li class="li">[k8S-SAM] Virtual-CPU is now populated for containers without CPU limits.</li>
<li class="li">[K8S-SAM] container enrich script is now triggered correctly.</li>
<li class="li">[K8S-SAM] software package details are now updated to the containers.</li>
<li class="li">[K8S-SAM] [Docker] [Kubernetes] User Password masked in [cmdb_ci_db_mssql_instance] table.</li>
</ul></li>
<li class="li">AWS and Azure: the discovery failed after capi due to the Pattern migration to the new hardware type.</li>
</ul></li>
<li class="li">AWS <ul class="ul" id="store-rn-itom-patterns__ul_y4v_ggc_mxb">
<li class="li"><ul class="ul" id="store-rn-itom-patterns__ul_z4v_ggc_mxb">
<li class="li">AWS discovery - Event-based discovery Object ID issue is fixed.</li>
<li class="li">Cloud tags for the AWS EC2 instance are now removed from [cmdb_key_value] when the instance is terminated.</li>
<li class="li">The tags of the Cloud database CIs were using the "Amazon AWS Relational Database Service Tags" Pattern extension.</li>
<li class="li">Now discovery ignores the stale DNS name records on AWS load balancer discovery.</li>
</ul></li>
</ul></li>
<li class="li">Azure <ul class="ul" id="store-rn-itom-patterns__ul_fb1_hgc_mxb">
<li class="li"><ul class="ul" id="store-rn-itom-patterns__ul_gb1_hgc_mxb">
<li class="li">Incorrect LDC was populated for Azure Functions Event Pattern.</li>
<li class="li">"Azure - Classic LB (LP)" discovery now works when backendAddressPools are defined for multiple devices.</li>
<li class="li">Microsoft Azure Inventory (LP): New relations are now created.</li>
<li class="li">Azure Application Gateway (LP) is now avoiding duplicate CIs for a single Azure resource.</li>
</ul></li>
</ul></li>
<li class="li">Google Cloud Platform (GCP) <ul class="ul" id="store-rn-itom-patterns__ul_psc_hgc_mxb">
<li class="li">GCP discovery was failing in some scenarios.</li>
<li class="li">The shared library "Google Cloud Platform (GCP) - VM and Image Labels" is now fetching labels for cloud images.</li>
<li class="li">Improvements in "Google Cloud Platform (GCP) - Virtual Server" Pattern for event-based discovery are now available.</li>
</ul></li>
</ul></li>
<li class="li">Microsoft CA - The Certificate Management Pattern was failing in some situations.</li>
<li class="li">Microsoft CA - Certificate Authority pattern now includes seconds for Valid to/Valid from timestamps</li>
<li class="li">ZooKeeper Server Pattern was failing to create a record in the CMDB.</li>
<li class="li">MSSQL Cluster discovery now respects [glide.discovery.hostname.include_domain = true]</li>
<li class="li">Rubrik Node [source_native_key] is now populated correctly with the Rubrik cluster ID.</li>
<li class="li">Oracle Pattern: Removed duplicates in express value under [Edition].</li>
<li class="li">The Oracle databases relationships to Oracle DB Instances are fixed for some cases.</li>
<li class="li">The Network Router / Switch Pattern is now setting the CI Name from DNS when [glide.discovery.hostname.snmp_trusted] is set to false.</li>
<li class="li">The openStack security token is now masked in the Discovery Log.</li>
<li class="li">Security bugs</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.98 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_w4b_b3b_hwb">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_ugh_b3b_hwb">
<li class="li">A new extension of the A10 Load balancer Pattern, that supports IP SNAT (Source Network Address Translation).</li>
<li class="li">Installed Software discovery for deployed Docker / containerized workloads in Kubernetes and OpenShift.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_hht_b3b_hwb">
<li class="li">IBM Informix Dynamic Server discovery Pattern failed to populate executable Dir and TCP ports.</li>
<li class="li">Invalid certificate was created during F5 pattern discovery.</li>
<li class="li">A10 discovery failed to execute insertation (Identification Engine Payload error).</li>
<li class="li">The deletion strategy of the [cmdb_ci_docker_image] CI was modified to ""keep"" on the Kubernetes Pattern.</li>
<li class="li">The command ""crsctl query cluster site -all"" in Oracle Listener HD Pattern requires elevated user rights (sudo) as a failover.</li>
<li class="li">Google Cloud Platform (GCP) Firestore DB Pattern discovery failed in Payload Processing because no relations were defined for the dependent Class Cloud Database.</li>
<li class="li">Arista switches discovery did not populate ""neighbor interface"" in ""Device Neighbors"".</li>
<li class="li">GCP Load Balancer HTTP discovery created irrelevant multiple Load Balance Service dependencies.</li>
<li class="li">In the GCP Virtual Server Pattern, the step 'Get image name from source image' returned an error.</li>
<li class="li">The Discovery script that creates relationships between blades and servers, created invalid relationships for the HPE BladeSystem blade and OS Server.</li>
<li class="li">Cassandra discovery for two different servers with the same cluster name listed only one cluster.</li>
<li class="li">The Kubernetes discovery was creating duplicates in the Linux servers table due to a ""glide.discovery.hostname.include_domain"" property setting problem.</li>
<li class="li">Generic switches in Pattern discovery do not create ""discovery_switch_fwd_table"" records, which impacts L2 connections.</li>
<li class="li">The Pattern extension of Azure Virtual Machine (VM) License did not set the key ""Windows_OS_License_Type_automatic"" value to ""License_included"".</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.96 - December 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_ij2_5q2_pvb">
<li class="li">New: Dell EMC XtremIO Storage.</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_wvc_xq2_pvb">
<li class="li">Azure<ul class="ul" id="store-rn-itom-patterns__ul_d3k_yq2_pvb">
<li class="li">Azure deletion strategy didn't work for Resource groups.</li>
<li class="li">Azure - Network and subnet (LP) pattern failed with IRE error, due to missing identification attributes for dependent CI class Virtual network peering.</li>
<li class="li">Azure database view "sn_itom_pattern_azure_virtual_machine_instance" returned duplicate records.</li>
<li class="li">The Azure Subscription tag details were not discovered.</li>
</ul></li>
<li class="li">GCP<ul class="ul" id="store-rn-itom-patterns__ul_q5s_1r2_pvb">
<li class="li">Google Cloud Platform (GCP) - Virtual Server discovery failed due to strange duplicate CI records inside the payload that did not come from the pattern.</li>
<li class="li">The FQDN and IP Address is added to GCP Databases.</li>
<li class="li">The error in Google Cloud Platform (GCP) pattern-Discover Related Projects, Step 11.</li>
<li class="li">Virtualized by relationship did not populate for GCP Linux servers, as the Linux server pattern failed to retrieve the Object id of the VM Instance hosted on Google
cloud.</li>
</ul></li>
<li class="li">Amazon<ul class="ul" id="store-rn-itom-patterns__ul_uvr_2r2_pvb">
<li class="li">Amazon AWS DB Cluster pattern failed if the region only contained serverless clusters.</li>
<li class="li">AWS S3 bucket discovery- if the bucket location was not found, the bucket CI was not created.</li>
<li class="li">The MID Server was backed up when the AWS Cloud discovery run for a long time.</li>
</ul></li>
<li class="li">Kubernetes<ul class="ul" id="store-rn-itom-patterns__ul_itt_gr2_pvb">
<li class="li">The Kubernetes Event pattern did not filter the Annotations in the same way the Kubernetes pattern does.</li>
<li class="li">Kubernetes pattern did not use full manifest digest for image_id.</li>
<li class="li">The CPU_COUNT and CPU_TYPE target fields were only populated in the Linux Server table for the Kubernetes Event pattern, but not for the Kubernetes pattern.</li>
<li class="li">The Couchbase instance had an incorrect identification rule. The rule should be 'dependent' and not 'independent'.</li>
<li class="li">Deletion Strategy- for the manually retired CIs from the CMDB, the Install Status and Operational Status columns didn't get updated appropriately after the re-run of
Discovery.</li>
<li class="li">The offline Oracle instance is being discovered and updated.</li>
<li class="li">Pattern "Cassandra Distributed DB" didn't work - install_directory was not properly detected, leading to an empty UID.</li>
<li class="li">The IBM Informix Dynamic Server Pattern populated the same name for different Informix instances and SQL regex parse with the correct hostname.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.95 - November 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_akm_rhb_hwb">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_ww5_rhb_hwb">
<li class="li">Oracle Services was added as discovered CI.</li>
<li class="li">AWS Auto Scaling groups was updated.</li>
</ul></li>
<li class="li">Changed: The "state" attributes for all Kubernetes entities was updated (if vendor response contains state).</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_fbv_shb_hwb">
<li class="li">Kubernetes<ul class="ul" id="store-rn-itom-patterns__ul_bln_l3h_hvb">
<li class="li">OpenShift received a call only after pulling the first 100 records.</li>
<li class="li">There was no visibility of the Kubernetes dashboard with the right set of permissions.</li>
<li class="li">A relation between LDC and EKS, AKS, and GKE clusters was created.</li>
<li class="li">Openshift discovery failed because the deployment config wasn't present.</li>
<li class="li">While running "Get replicationcontroller" step in the Kubernetes pattern,the memory run out.</li>
</ul></li>
<li class="li">AWS<ul class="ul" id="store-rn-itom-patterns__ul_mx2_s3h_hvb">
<li class="li">Auto Scaling groups (LP): The "state" attribute of the "cmdb_ci_instance_scale_set" table was not populated when it was 'Active' by default.</li>
<li class="li">OpenSearch pattern errors occurred, when there were no resources found, instead of failing.</li>
<li class="li">Avi Load Balancer Controller - Session-based pattern did not discover Load Balancer Pool Member.</li>
<li class="li">Discovery marked cmdb_ci_compute_security_group as terminated, however, it didn't mark it back as available / installed.</li>
<li class="li">Discovery pattern Oracle Listener HD populated incorrect values to Oracle Database CI attributes in some cases.</li>
<li class="li">Interactive Probe Shell sensor script logs errors to Syslog, that contained just the result, which might have been the message "empty".</li>
<li class="li">MID Server script include was conflicting with name resolution [AzureProvider].</li>
<li class="li">OOB FlashBlade Pure Storage pattern obtained empty results (position 2). When changed the position to 3, it was possible to get the API token value.</li>
<li class="li">Oracle Service: Manually setting the CI state to non-operational was not resetting back to the right status after discovery.</li>
<li class="li">The GCP Service parent account ID was deleted after running discovery.</li>
<li class="li">Nutanix dashboard with ID '56107869dbde7b00e7dc7c4daf96192e' was not found.</li>
<li class="li">Network and Subnet (LP) pattern was populating cmdb_ci_vnet_peering even though there was no data for Vnet peering in the API response.</li>
<li class="li">Record validation was added to check the status for scripts listed in Sa_find_host_script (for app-itom-patterns).</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.94 - October 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_krc_rm3_1vb">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_bkp_rm3_1vb">
<li class="li">AWS Kinesis Discovery</li>
<li class="li">AWS Auto Scalling Discovery</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_cx4_sm3_1vb">
<li class="li">Kubernetes<ul class="ul" id="store-rn-itom-patterns__ul_vkw_rm3_1vb">
<li class="li">"Kubernetes Event" discovery is failing with "MULTIPLE_DEPENDENCIES Found multiple dependent relation items"</li>
<li class="li">Bad identification rules on cmdb_ci_kubernetes_workload</li>
<li class="li">Istio service mesh kubernetes service relation are not getting created</li>
<li class="li">Kubernetes Disco fails due to "Collect Container Repository" extension in K8 pattern</li>
<li class="li">Kubernetes discovery performance - need to remove collected of tracked files from the Openshift extension</li>
<li class="li">Kubernetes Event pattern "Populating cmdb_ci_linux_server" step does not evaluate the "os" value correctly</li>
<li class="li">The IP address field should not be populated in Kubernetes cluster when the cluster is discovered by containerized in-cluster MID</li>
<li class="li">Annotations['deployment.kubernetes.io/revision'] Found in the Kubernetes config files ("Get Kubernetes Config Files")</li>
<li class="li">[Kubernetes | Docker ] Relation between docker container and image is missing</li>
</ul></li>
<li class="li">AWS<ul class="ul" id="store-rn-itom-patterns__ul_wkw_rm3_1vb">
<li class="li">Amazon AWS - Virtual Server - fails due to payload error</li>
<li class="li">AWS DB services: Graceful termination is not handled correctly</li>
<li class="li">AWS DB services: Opensearch: Certain resources are not discovered</li>
<li class="li">Guest OS field on cmdb_ci_os_template (Image) is populated incorrectly in the context of discovery pattern "Amazon AWS - Executable Template (LP)"</li>
<li class="li">Slow query on `a_str_7` IS NULL coming from "ASYNC: Discovery - Sensors Pattern Launc" jobs observed during execution of Amazon AWS Virtual server pattern</li>
<li class="li">IBM PowerHA Cluster</li>
<li class="li">Pattern is not populating cmdb_ci_unix_cluster_node if having "-" (hyphen) in hostname</li>
<li class="li">Pattern is not populating the Cluster field (reference) for few CI types related to the discovery pattern</li>
</ul></li>
<li class="li">GCP<ul class="ul" id="store-rn-itom-patterns__ul_xkw_rm3_1vb">
<li class="li">Events API call restricted to collect only page response each GCP events job schedule runs</li>
<li class="li">Kubernetes Pattern - Unicode Character in Pattern Name</li>
<li class="li">Pull events flag is changed to enabled, "latesttimestamp" set to current time</li>
<li class="li">The listener protocol is not populated for frontend</li>
<li class="li">Disk shelf chassis and node elements bringing in the same serial number when the netapp pattern is triggered</li>
<li class="li">AVI Load Balancer Controller - Session based pattern not creating relationships between Load Balancer and Service Engine</li>
<li class="li">Azure Kubernetes discovery fails due to empty cmdb_ci_docker_image ID</li>
<li class="li">MicroSoft CA - Certificate Management Pattern is injecting certificate serial number in non standard format</li>
<li class="li">Nutanix Components discovery pattern not populating Guest OS for VM instances causing additional license count</li>
<li class="li">Openstack Discovery - Token Creation is getting failed while OpenStack Discovery</li>
<li class="li">Rubrik discovery is creating duplicates in Windows server table if the property: glide.discovery.hostname.include_domain is set to true</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.92 - September 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_ayl_x5m_q5b">
<li class="li">Changed: Improved Kubernetes model to support Native Cloud Operation Application</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_cyl_x5m_q5b">
<li class="li">Kubernetes <ul class="ul" id="store-rn-itom-patterns__ul_dyl_x5m_q5b">
<li class="li">"Kubernetes Event" discovery is failing with MULTIPLE_DEPENDENCIES Found multiple dependent relation items</li>
<li class="li">[Kubernetes | Docker ] Relation between docker container and image is missing</li>
<li class="li">Bad identification rules on cmdb_ci_kubernetes_workload</li>
<li class="li">Changes in k8s pattern based on BMO escalation</li>
<li class="li">[CNO] Name field is showing (empty) in Kubernetes Services</li>
<li class="li">Issues with Kubernetes pattern after Patterns upgrade to 1.0.90</li>
</ul></li>
<li class="li">AWS <ul class="ul" id="store-rn-itom-patterns__ul_eyl_x5m_q5b">
<li class="li">Amazon AWS DB Cluster Pattern fails, CI Type cmdb_ci_cloud_db_cluster cannot be created</li>
<li class="li">Discovery of several different AWS resources having identical resource ids, result in creating only one CI in cmdb</li>
<li class="li">Pattern: Amazon AWS - Classic LB (LP) is not populating Load Balancer field for cmdb_ci_lb_service</li>
</ul></li>
<li class="li">Azure <ul class="ul" id="store-rn-itom-patterns__ul_fyl_x5m_q5b">
<li class="li">Azure tag:- tags with key value as "null" (this is the string and not null) is being populated as empty</li>
<li class="li">Issue with object ID for centos stream 9 (Azure)</li>
<li class="li">Refresh sub-account on populating all accounts using "Azure Subscriptions Discovery For Management Group"</li>
</ul></li>
<li class="li">Cloud Retry Framework <ul class="ul" id="store-rn-itom-patterns__ul_gyl_x5m_q5b">
<li class="li">Changes to prevent multiple retry configuration for the same provider</li>
<li class="li">GetCloudRequestStatsProbe output ecc queue records are stuck in 'processing'</li>
<li class="li">Undefined variable prevents cloud metrics from being inserted into H2 database</li>
<li class="li">Fix L10N errors</li>
</ul></li>
<li class="li">Cassandra Distributed DB, the pattern is unable to correctly identify the path to nodetool utility.</li>
<li class="li">Discovery via "Oracle DB on Unix" pattern creating duplicate oracle instances if RAC configured to one node</li>
<li class="li">The "Nutanix Relations" Pattern Pre/Post Script can create the "Instantiates::Instantiated by" relationship with a Retired Server</li>
<li class="li">"Virtualized by::Virtualizes" relationship between the Virtual servers and VM instances in OCI cloud</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.91 - July 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Cohesity backup server discovery</li>
<li class="li">AWS Redshift</li>
<li class="li">Auto scheduler for AKS</li>
<li class="li">AWS ElastiCache</li>
<li class="li">AWS Keyspaces</li>
<li class="li">AWS MemoryDB</li>
<li class="li">AWS Opensearch</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Cloud Retry Framework <ul class="ul">
<li class="li">Change to prevent multiple retry configuration for the same provider</li>
<li class="li">GetCloudRequestStatsProbe output ecc queue records are stuck in 'processing'</li>
<li class="li">Undefined variable prevents cloud metrics from being inserted into H2 database</li>
</ul></li>
<li class="li">Kubernetes <ul class="ul">
<li class="li">Discovery will fail if Kubernetes run on-premise due to undefined provider</li>
<li class="li">Event pattern does NOT include "Cluster Name" parameter as Kubernetes pattern</li>
<li class="li">Pattern isn't ingesting the UID for the cluster</li>
<li class="li">Pattern wouldn't populate cluster/main node IP address"</li>
<li class="li">OOB Get Kubernetes YAML Files pattern, populates the improper yaml_file content.</li>
<li class="li">Populate Kubernetes cmdb_ci_docker_container.status field by container status (RUNNING, STOPPED, ...)</li>
<li class="li">Discovery patterns Credential Types sn_itom_pattern_kubernetes/sn_itom_pattern_pcf are missing from the discovery_credentials.type field choice list, so shows in blue in
list view</li>
</ul></li>
<li class="li">GCP <ul class="ul">
<li class="li">Add support for more datacenters (regions) in GCP patterns</li>
<li class="li">GCP Kubernetes Pattern - Unicode Character in Patern Name</li>
<li class="li">GCP: Incorrect relations are being created between VM table and GCP datacenter/Availability zone</li>
<li class="li">Discovery of GCP resources not working</li>
<li class="li">Need to add additional LDCs to the "Google GCP - Get Logical Datacenter" pattern</li>
<li class="li">Public BigQuery Cloud Databases are duplicated for each account</li>
</ul></li>
<li class="li">AWS <ul class="ul">
<li class="li">AWS DB services: Opensearch: Certain resources are not discovered</li>
<li class="li">AWSAPICommand Response Improvement to capture additional response information for error scenarios</li>
<li class="li">Discovery of several different AWS resources having identical resource ids, result in creating only one CI in cmdb</li>
<li class="li">Pattern steps with logic that calls AWS API might return "Status: 400 - Throttling - Rate exceeded" error</li>
<li class="li">Slow query on `a_str_7` IS NULL coming from "ASYNC: Discovery - Sensors Pattern Launc" jobs observed during execution of Amazon AWS Virtual server pattern</li>
</ul></li>
<li class="li">Azure <ul class="ul">
<li class="li">Azure Cloud Discovery Errors - Pattern Based Discovery</li>
<li class="li">Missing All Tag value from Azure VM discovered</li>
<li class="li">Virtual Machine Instances do not get retired after during delete strategy of Azure - Virtual Machine (LP) pattern</li>
</ul></li>
<li class="li">EMC Isilon <ul class="ul">
<li class="li">EMC Isilon Cluster pattern missing manufacturer and model id</li>
<li class="li">EMC Isilon pattern joins all disks to all nfs and all samba shares due to missing matching condition</li>
</ul></li>
<li class="li">Cloud <ul class="ul">
<li class="li">Modify all new Azure and AWS Large Payload (LP) patterns to not active state and add them to the CPG to Pattern migration script</li>
<li class="li">Cloud Key pair status is is "Absent" even though it should not be.</li>
<li class="li">Trailing space is not trimmed for Service account object_id in Cloud Service Account form</li>
</ul></li>
<li class="li">Rubrik <ul class="ul">
<li class="li">Rubrik discovery updating 'Operating System', 'OS Version' and 'Operational status' for Windows Server CI</li>
<li class="li">Rubrik update VMware instances" pre post script doesn't properly look up ESX Host and drops VMWare instances leading to pattern result processing failure</li>
</ul></li>
<li class="li">Oracle DB <ul class="ul">
<li class="li">Oracle DB On Unix pattern extension "Get Oracle Instance Size Info" step 27 "get instance size info Unix" does not parse correctly if command result is on multiple
lines.</li>
<li class="li">Oracle DB on Unix" pattern extension's "Get Oracle Instance Size info"At step 26 "get PDB size" is able to get the total size information but fails to retrieve used_size
or free_size.</li>
<li class="li">When discovering an Oracle DB on Unix, error messages are returned from SQL commands, as the credential record contains special characters</li>
</ul></li>
<li class="li">Citrix Netscaler SDX: Remove vpx_profile filter and fix VDX name parsing</li>
<li class="li">Cluster node name is not displaying properly</li>
<li class="li">Few Choices fields are showing undefined on certificate table || MicroSoft CA - Certificate Management pattern</li>
<li class="li">OCI Cloud Discovery not discovering tags - Tags are not discovered for OCI VMs.</li>
<li class="li">Unintentional updates on Server Records when processing 'Nutanix Components' results</li>
<li class="li">Citrix Xen HyperV" pattern extension marks Linux Server as "Virtual"</li>
<li class="li">"Zookeeper Server" pattern step 16 fails when run in the Pattern Designer</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.90 - May 2022</dt>
<dd class="dd">Refer to Discovery and Service Mapping Patterns Version 1.0.90 <a class="xref true-external" href="https://store.servicenow.com/appStoreAttachments.do?sys_id=d00f7aef1bdf4d10e57c0fe5604bcbf8" target="_blank">Release Notes PDF</a>.</dd>
<dt class="dt dlterm">Version 1.0.89 - April 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">GCP Auto Kubernetes Serverless schedulers creation</li>
<li class="li">GCP DB Services Event Base discovery support for: <ul class="ul">
<li class="li">BigQuery</li>
<li class="li">BigTable</li>
<li class="li">Cloud SQL</li>
<li class="li">DataStore</li>
<li class="li">FireBase</li>
<li class="li">FireStore</li>
<li class="li">MemoryStore</li>
<li class="li">Spanner</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Zookeeper - Discovery and Service Mapping Patterns contain a code error.</li>
<li class="li">400 Bad Request error when accessing Cloud Load Balancer tags when the URL length is long.</li>
<li class="li">Remove unauthorized words from the steps label.</li>
<li class="li">Azure <ul class="ul">
<li class="li">VNIC Relations: Failed to create "Implement End Point To::Implement End Point From" relation for a few values</li>
<li class="li">cmdb_ci_cloud_webserver table is not populated after discovery</li>
<li class="li">ConnectionPoolTimeoutException</li>
</ul></li>
<li class="li">GCP <ul class="ul">
<li class="li">Correct GCP DB EVALs to not contain a loop inside of a loop</li>
<li class="li">VM pattern fails during a full scan discovery</li>
<li class="li">DB Services - Event testing issue.</li>
<li class="li">DB Services - The Firebase pattern is not available as a part of app-itom-patterns-1.0.89-rc.2-app</li>
<li class="li">Disk type pattern fails when a full scan discovery is performed.</li>
<li class="li">The parsing input has failure, trying to attempt with prefix Root error occurs in the pattern for GCP virtual machines at this step: 'Parse Google Virtual Machines
attributes'</li>
<li class="li">The IPAddress Console count does not match the GCP Glide Record and GCP Table count</li>
</ul></li>
<li class="li">Duplicate payloads in A10 Partition info pattern causes an A10 Load Balancer pattern to fail</li>
<li class="li">Kafka discovery is not populating Kafka Consumers, Producers, topics, or Consumer Groups records</li>
<li class="li">New Version of Parse JSON custom operation</li>
<li class="li">Nutanix pre-sensor script does not match an empty string for ip_address</li>
<li class="li">Only the Storage Credentials with higher priority order are used - 'FlashBlade Pure Storage' pattern</li>
<li class="li">Perfomance issues in ""Image License"" extension section for ""Amazon AWSExecutable Template pattern""</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.88 - March 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Azure Services <ul class="ul">
<li class="li">Virtual machine scale set</li>
<li class="li">Virtual NAT gateway</li>
<li class="li">Private DNS zone</li>
<li class="li">Vnet peering</li>
<li class="li">Express route direct</li>
<li class="li">Local network gateway</li>
<li class="li">Azure connection</li>
<li class="li">Cosmos DB</li>
<li class="li">Queue service</li>
<li class="li">Table service</li>
<li class="li">File service</li>
<li class="li">File shares</li>
</ul></li>
<li class="li">GCP DB Services <ul class="ul">
<li class="li">BigQuery DB</li>
<li class="li">Firebase DB</li>
<li class="li">Cloud SQL DB</li>
<li class="li">FireStore DB</li>
<li class="li">Memory Store DB</li>
<li class="li">Spanner DB</li>
<li class="li">Big Table DB</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Support GCP Global/Regional IAAS</li>
<li class="li">Couchbase remote cluster</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">AIX server discovery fails if the AIX server is physical</li>
<li class="li">Azure: Image name is populated only with the version of the image when the image is populated through events</li>
<li class="li">cmdb_ci_openshift_images is not an extension of cmdb_ci_docker_image or its parent cmdb_ci_oslv_image</li>
<li class="li">Couchbase Instance: Measure units are missing in the memory size attributes (cmdb_ci_couchbase_cluster_node)</li>
<li class="li">Clustered Fortinet Next Generation Network Firewall is not discovered</li>
<li class="li">EMC Isilion pattern does not handle the latest API version</li>
<li class="li">GCP</li>
<li class="li">DB Services - GCP Bigtable DB: The state attribute is not populated in cmdb_ci_cloud_database</li>
<li class="li">Firestore DB: Discovery fails with duplicate Regions in the payload if the multi-region DB is discovered</li>
<li class="li">LB: HTTP loabalancers are not being discovered because of pattern failure</li>
<li class="li">LDC- loadbalancer pattern fails when LDC discovery is performed</li>
<li class="li">KubernetesDiscovery fails if there are containers in the cluster with two different images in the same container repository</li>
<li class="li">Pattern is populating hostname for ip_address field when creating a record on cmdb_ci_kubernetes_cluster table</li>
<li class="li">Linux server discovery is failing because of duplicate items found in the payload</li>
<li class="li">Microsoft CA</li>
<li class="li">Certificate discovery error</li>
<li class="li">Pattern does not parse valid_from and valid_to dates correctly.</li>
<li class="li">Move all "sa_pre_task_script" files from Patterns plugin "update" folder to the Service Mapping IF folder</li>
<li class="li">OpenStack Discovery Pattern</li>
<li class="li">operational_status for ms_sql database is not set correctly for the instance that is not in cluster.</li>
<li class="li">POL_QE_RP1: discovery_admin cannot view some of the cmdb_ci tables.</li>
<li class="li">Private IP of Azure VM is not updating when the NIC is replaced</li>
<li class="li">Redundant cmdb_ci_cloud_key_pair data collected during "Amazon AWS Virtual Server Events" pattern run</li>
<li class="li">The Kafka Broker Java pattern fails to parse installation directory, and therefore updates it with "null"</li>
<li class="li">The logic in the sn_itom_pattern.ProbeInvoker script included in the getMid function may select the incorrect MID-server</li>
<li class="li">The Microsoft SQL Server Cluster Info is not being captured correctly</li>
<li class="li">The pattern is able to get the keys from API call, but is not parsing all the keys. Instead, it is updating all the keys as one key.</li>
<li class="li">VM discovery is not occurringfor GCP Cloud Account - GCP ver 105</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.87 - February 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_e1y_byf_jsb">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_szc_dyf_jsb">
<li class="li">HPE BladeSystem Enclosure</li>
<li class="li">Couchbase Database</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.86 - December 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_nzz_jlb_wrb">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_ftg_llb_wrb">
<li class="li">Azure<ul class="ul" id="store-rn-itom-patterns__ul_gtg_llb_wrb">
<li class="li">The Azure Application Gateway HD Pattern does not populate both public and private IP Addresses for the discovered Azure Cloud Load Balancers.</li>
<li class="li">The Azure tags collection for the Azure Database and Azure Website is incompatible with OOB patterns in the Paris and the Quebec release.</li>
</ul></li>
<li class="li">GCP<ul class="ul" id="store-rn-itom-patterns__ul_htg_llb_wrb">
<li class="li">The GCP VM Instance and server record may pick up incorrect server records from CMDB.</li>
<li class="li">The Discovery of GCP Resources is unable to create relationships between a few resources, i.e., buckets, cloud function, and SQL instances.</li>
<li class="li">There are inconsistent labels for folders and organizations between folders and projects in GCP.</li>
<li class="li">The Cascade deprovisioned status to server status update should be performed by relation.</li>
<li class="li">Correct the Kubernetes filtering steps if the discovery is not for all namespaces.</li>
<li class="li">There is not support for the creation of relationships between a Server and VM instance through IP discovery.</li>
<li class="li">Discovery and Service Mapping Patterns adds a duplicate Relationship Type "Manages::Managed By", with an incorrect upper case "By", when other OOB code has traditionally
been creating/using "Manages::Managed by".</li>
<li class="li">The Docker pattern fails at the Payload Processing step.</li>
<li class="li">There is a need to Support Discover tags for AWS Service accounts.</li>
<li class="li">"Solaris LDOM infrastructure" Pattern: If the setup is not available, the pattern fails with the "should be skipped" error.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.85 - November 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_pfw_ckh_4rb">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_vm1_fkh_4rb">
<li class="li">Extend Docker Image model to collect image instance and entry.</li>
<li class="li">MSSQL Components collection for MSSQL CI</li>
<li class="li">Security-related additions</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_v5x_fkh_4rb">
<li class="li">Deletion strategy for the Route Table does not kick in</li>
<li class="li">Pulling tag information from Azure while using Windows MID populates Japanese characters incorrectly</li>
<li class="li">Google Cloud Platform (GCP) - Virtual Server errors on the new LDC</li>
<li class="li">The pattern "Google Cloud Platform (GCP) - SSH Keys" fails with the “DUPLICATE_PAYLOAD_RECORDS due to cmdb_ci_cloud_key_pair with same object_id” error</li>
<li class="li">The wrong query was used in the Oracle Pattern Step "check is CDB Unix with SID"</li>
<li class="li">Oracle Databases and Oracle Database instances were not always discovered - Incorrect filtering, pattern Oracle Listener HD</li>
<li class="li">The Kubernetes Pattern fails with the “MULTIPLE_DEPENDENCIES Found multiple dependent relation items” error message</li>
<li class="li">The Kubernetes serverless execution pattern takes a long time to execute which often leads to the discovery status getting cancelled</li>
<li class="li">Discovery of SQL Server Edition when the process is not running</li>
<li class="li">Failed Exploring CI Pattern, Pattern name: Next Generation Fortinet Network Firewall Invalid parsing of the name in IBM PowerHA Cluster Pattern is creating Invalid cluster nodes in
the cmdb_ci_unix_cluster_node table</li>
<li class="li">S3, Dynamo and Lambda patterns are failing</li>
<li class="li">Security fixes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.84 - October 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_cl4_nl2_2rb">
<li class="li">New: Cloudian Storage Patterns</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_zhq_sl2_2rb">
<li class="li">Zoo Keeper - Failed Exploring CI Pattern, Pattern name: ZooKeeper Server" issue after Rome upgrade in Datacenter Dev</li>
<li class="li">Kubernetes - Event Handler Pattern Pre/post dumping huge amount of logging statements to syslog causing High DB disk growth</li>
<li class="li">NetApp Solidfire - Storage System pattern uses Applicative Credentials instead of Basic Credentials</li>
<li class="li">Avi Vantage discovery - failing due to multiple dependent relations</li>
<li class="li">CAPI to pattern migration process results in OOB cloud patterns to be considered as customization by the platform</li>
<li class="li">Kafka Broker Java - pattern failures due to missing pre-condition resulting in overriding the values and making them null</li>
<li class="li">Google Cloud</li>
<li class="li">GCP Patterns taking lot of time to complete the cloud discovery</li>
<li class="li">Google Cloud Platform (GCP) - Virtual Server pattern fails with the error in step Populate cmdb_ci_vm_instance table with disk size</li>
<li class="li">ITOM Pattern Scoped Pre execution Scripts are calling SNC.PrePatternExecutionData instead of global.PrePatternExecution</li>
<li class="li">Out of box duplicate identical cmdb_related_entry records for cmdb_key_value on multiple CI Identifiers</li>
<li class="li">Physical AIX Server discovery fails due to LPAR not being found, when LPAR does not exist for Physical AIX</li>
<li class="li">When discovering an Oracle DB on unix, error messages are not filtered so incorrect relationships are created with e.g. 'ORA-00942' as the description of the PDB</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.83 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_ebl_wx3_wqb">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_grb_xx3_wqb">
<li class="li">Citrix XenServer Hypervisor</li>
<li class="li">NetApp Storage Pattern Changes</li>
</ul></li>
<li class="li">Fixed: Missing Tag discovery for Azure Database, Azure website, and Azure Functions</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.82 - August 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_i4z_rvn_mqb">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_fq1_tvn_mqb">
<li class="li">Oracle Listener and Oracle Cluster discovery</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_dfh_tvn_mqb">
<li class="li">"MicroSoft CA - Certificate Management" pattern configuration does not complete when discovering a large number of certificates and requires offset range configurations to split the
load on different pattern runs.</li>
<li class="li">EMC Isilon, Request to populate Operating System and OS Version for storage node element</li>
<li class="li">InfiniBox - Storage enclosures and corresponding disks are not discovered (CONTENT)JSON Parser custom operations fails to parse if there is a NULL attribute in the path of the parsed
attribute Skipped Approval</li>
<li class="li">Multiple issues with Azure Application Gateway pattern - DNS lookup and duplicates</li>
<li class="li">Not able to insert records into cloud_inventory_resource table from the VR scoped app</li>
<li class="li">Google Cloud Platform (GCP) - SSH Keys fail with an error due to multiple cmdb_ci_google_datacenter records created with the same name</li>
<li class="li">The "18. Populate project labels" step is not bringing all labels for GCP project through the Discover Google Organization pattern</li>
<li class="li">The API version referred to in the EMC Isilon pattern in step 8, get Inn Interfaces, is wrong</li>
<li class="li">Wrong query to get catalog in Oracle extension section</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.81 - July 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_izq_qvn_mqb">
<li class="li">New: InfiniBox Pattern</li>
<li class="li">Fixed: <ul class="ul" id="store-rn-itom-patterns__ul_kzq_qvn_mqb">
<li class="li">CI-CI Relationships missing from HACMP pattern execution during AIX Server Discovery</li>
<li class="li">The CloudFoundry Get Call Custom Operation adds an extra slash to the URL when pagination is involved</li>
<li class="li">The AVI Controller does not populate the model</li>
<li class="li">The cmdb_ci_cloud_service_account table is missing a label, causing the Cloud Service Account to add the CMDB CI label in a specific scenario</li>
<li class="li">GCP Inventory Pattern: Tags are not populating</li>
<li class="li">An incorrect IP address is being assigned to the Kubernetes Clusters table during Kubernetes pattern execution</li>
<li class="li">MISSING_DEPENDENCY: In the payload, no relations are defined for dependent class [cmdb_ci_cluster_vip] that match any containment/hosting rules: [cmdb_ci_cluster_vip >>
Virtualizes >> cmdb_ci_cluster]</li>
<li class="li">OCI <ul class="ul" id="store-rn-itom-patterns__ul_lzq_qvn_mqb">
<li class="li">Menus generate an Oracle syntax error</li>
<li class="li">The relation from VM to the fault domain is absent</li>
<li class="li">The value of the guest OS "Canonical Ubuntu" is not added to the dictionary</li>
<li class="li">The relation of secondary subnets to the VMs is not created</li>
</ul></li>
<li class="li">There is a payload issue with the "RHV Virtual Machines" pattern</li>
<li class="li">The physical serial number is populated instead of the chassis serial number for NetApp SolidFire Server</li>
<li class="li">The Private IP Address needs to populate the Cloud VM Instance Records in AWS, Azure, and GCP discovery</li>
<li class="li">The Amazon AWS Config service auto-update to CMDB is not working on S3 bucket delete events</li>
<li class="li">Rubrik discovery - WindowsCluster CIs are populated into the Windows Server table.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.78 - June 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_yfy_mrf_hqb">
<li class="li">New: <ul class="ul" id="store-rn-itom-patterns__ul_zfy_mrf_hqb">
<li class="li">MSSQL Cluster.</li>
<li class="li">Updates to Cloud VMs and PaaS services in Tag-Based Services.</li>
<li class="li">Updates to Kubernetes components and their relationships in Tag-Based Services.</li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-rn-itom-patterns__ul_agy_mrf_hqb">
<li class="li">Rubrik Discovery patterns created duplicates in the CMDB for the following CI types: Server, Hyper V VM, VMware instances, Oracle DB, MSSQL instances and MSSQL DBs. RHV Clusters and
Hosts and Linux Server patterns both created records in the cmdb_ci_rhv_server records and cmdb_ci_linux_server table representing the same server. This led to double licensing as
both tables extend cmdb_ci_server. After updating Discovery and Service Mapping Patterns to 1.0.72/72/73, Azure Cloud Events created relations from all the new CIs to the West US
datacenter.</li>
<li class="li">API Command Mid Server script included a "do not log" reason for HTTP failure, making it hard to troubleshoot. Application service form [SBS, angular]: Entrypoint of type AWS
Resource Name Endpoint [cmdb_ci_enpoint_arn] should only include the "arn" field and no Host field.</li>
<li class="li">Azure functions pattern did not discover all kinds of functions.</li>
<li class="li">Azure Management group discovery did not trigger any pattern probes. In the CAPI to Pattern UI migration page, the name was changed from "CAPI to pattern" to "CMP to pattern".
cmdb_ci_appl_kafka_topic CI values were not populated for the Kafka Broker Java pattern.</li>
<li class="li">Deletion stretegy was missing for cmdb_ci_openshift_project. For EMC Isilon patterns, Manufacturer and Model were incorrect for storage node elements. HMC pattern behaved incorrectly
due to duplicate entries from the lpar_data table. Resolved issues with the Azure Virtual Machine Event pattern, namely IRE errors with cmdb_ci_nic object, due to missing relations
with LDC.</li>
<li class="li">Resolved issues with removing event data from input objects while invoking an event based pattern for GCP, as event data was not used during pattern execution. Resolved a customer
reported issue where the Openshift extension failed on Groovy Script Error.</li>
<li class="li">Microsoft CA: <ul class="ul" id="store-rn-itom-patterns__ul_bgy_mrf_hqb">
<li class="li">Fixed an issue when the template_list value was set to a single certificate template OID, and the MicroSoft CA - Certificate Management pattern failed with the following
error: CertUtil: -view command FAILED: 0x80070057 (WIN32: 87 ERROR_INVALID_PARAMETER)</li>
<li class="li">Fixed an issue where the MicroSoft CA - Certificate Management pattern failed at the "Fix dates" step with the following error message: (Groovy code failure.
java.text.ParseException: Unparseable date: "No Valid Date". Unparseable date: "No Valid Date")</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.76 - May 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_xgw_zd2_xpb">
<li class="li">New: Password2 metadata definition.</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_zgw_zd2_xpb">
<li class="li">Cloud Discovery pattern Script Include "CloudVendor" made package calls to Packages.com.snc.sw.log.DiscoLog.getLogger.</li>
<li class="li">Incorrect behavior when creating a scheduled job to delete old hardware type records.</li>
<li class="li">Duplicate records of the relation cmdb_ci_logical_datacenter(child type) Hosted on:Hosts cmdb_ci_cmp_resource(parent type) were created in the cmdb_metadata_hosting table.</li>
<li class="li">Multiple application patterns did not work as expected with inconsistent failures with LP patterns (429). IBM HMC Server pattern discovery did not run correctly. A duplicate step on
Oracle OCI - DB Home (LP) needed to be removed.</li>
<li class="li">When using the March release, the Cloud layer plugin did not get installed as a transient dependency when the patterns plugin was activated.</li>
<li class="li">Oracle issues: - Extending the Oracle instance section failed in Oracle DB on Windows discovery. - Get PDBs Unix with SID did not work when tnsnames.ora was not updated. - Oracle on
Unix: PDB size was not populated.</li>
<li class="li">Kubernetes issues: - Incorrect Namespace and Openshift project class records behavior. - Pod Status Attribute was incorrect.</li>
<li class="li">Azure issues: - Inventory failed for VM objects. - The pre/post script for removing duplicates did not work as expected for Azure cloud discovery. - Additional VM to DC relationship
was created in the UI. - snitommid VM was not discovered and hence the corresponding vnic and image were also not getting discovered. - Service account created for Azure Gov cloud
accepted the Portal URL instead of the API URL.</li>
<li class="li">AWS issues: - Sub account graceful termination did not work as expected. - Tags for NIC did not work as expected. - All DNS name values did not have relationships with the
datacenter. - Deletion of DB Cluster DB support did not work as expected.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.75 - April 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_cy4_f23_ppb">
<li class="li">New: AWS RDS Cluster support - Aurora DB.</li>
<li class="li">Changed: AWS/Azure/GCP Cloud model changes.</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_fy4_f23_ppb">
<li class="li">Amazon Parse ECS Tags pattern did not parse all the discovered tags due to the same $cluster_to_tags variable in steps 17-20.</li>
<li class="li">Added references between AVI Tenants and LB Services.cmdb_ci_kubernetes_cluster.ipaddress populated the hostname instead of the IP address.</li>
<li class="li">Discovery only populated 1 PDB when more were present.</li>
<li class="li">During Oracle PDB/CDB size discovery, the instance name was populated with the wrong value.</li>
<li class="li">AWS hardware type was not discovered after running the scripts.</li>
<li class="li">Kafka and Zookeeper suggested relationship was missing.</li>
<li class="li">Nutanix Component pattern failed on the Create relation between CMV and VM Instance step when VM Instance had multiple NICs/IP addresses.</li>
<li class="li">Oracle Golden Gate discovery issue.</li>
<li class="li">Palo Alto Firewall FQDN was not used for CI name.Jboss discovery on the Linux platform was not working as expected.</li>
<li class="li">The same PDB$SEED record was assigned to all CDB instances instead of new entries for each.</li>
<li class="li">The probe (Discovery sensor) of the "Interactive Probe Shell", related to the NetScaler SDX discovery, left the device history in the classifying state on OOB instance when discovery
was triggered on a Linux machine.</li>
<li class="li">Issues with debugging some Cloud Discovery patterns if the Service Mapping plugin was not installed.</li>
<li class="li">Azure:<ul class="ul" id="store-rn-itom-patterns__ul_gy4_f23_ppb">
<li class="li">The Parse Azure National Region step in any pattern set the result variable to ".com" instead of "azure.com".</li>
<li class="li">Hardware type pattern failed for the westus3 region.</li>
</ul></li>
<li class="li">Microsoft CA: <ul class="ul" id="store-rn-itom-patterns__ul_hy4_f23_ppb">
<li class="li">Fixed date format in step 17 from "dd/MM/yyyy HH:mm aa" to "dd/MM/yyyy hh:mm aa".</li>
</ul></li>
<li class="li">Oracle Cloud infrastructure (OCI):<ul class="ul" id="store-rn-itom-patterns__ul_iy4_f23_ppb">
<li class="li">Terminated instances were not getting discovered on the first discovery run in a clean instance.</li>
<li class="li">The block endpoint did not populate "host" and "state" attribute.</li>
<li class="li">Deletion strategy was not working correctly.</li>
<li class="li">Duplicate Availability zones were created.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.74 - March 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_dcq_435_v4b">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_vs4_v35_v4b">
<li class="li">Oracle Cloud Interface Patterns with Large Payload.</li>
<li class="li">NetApp SolidFire Storage Pattern.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_owr_v35_v4b">
<li class="li">Zookeeper - added cluster name.</li>
<li class="li">GCP Inventory - fixed the [Bucket not configured in GCP console or 'Inventory Bucket URI' input variable value is in incorrect format] issue. Rubrik - resolved issues with discovery
not working as expected for all REST API versions.</li>
<li class="li">AVI - fixed session base pattern to work with headers.Cassandra DB - fixed an issue with the double bin folder in command execution.</li>
<li class="li">Oracle DB - fixed an issue where Get Oracle Catalogs did not work correctly when using the default port; the port should be taken from connnection info.</li>
<li class="li">Kafka - added missing isr attribute in cmdb_ci_appl_kafka_topic.</li>
<li class="li">Resolved issues with Linux Pacemaker and Linux Red Hat pattern running in the same order.</li>
<li class="li">MS CA (Certificate Management):<ul class="ul" id="store-rn-itom-patterns__ul_brf_z35_v4b">
<li class="li">Fixed missing -gmt flag.</li>
<li class="li">Fixed missing line seperator.</li>
<li class="li">Added a missing step.</li>
<li class="li">Removed u_ prefix.</li>
</ul></li>
<li class="li">Azure LB: <ul class="ul" id="store-rn-itom-patterns__ul_knq_y35_v4b">
<li class="li">Fixed format differences between patterns and CAPI.</li>
<li class="li">Fixed H/W Type fails on region westus3.</li>
</ul></li>
<li class="li">Removed is_paginated property for store patterns applied on pre-Paris instances.</li>
<li class="li">Cloud Nav menu:<ul class="ul" id="store-rn-itom-patterns__ul_lk2_y35_v4b">
<li class="li">Attributes are now populated in the default view.</li>
<li class="li">Database view 'sn_itom_pattern_amazon_cloud_database' no longer throws an error on Oracle instances.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.73 - February 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_ynv_xrl_nsb">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_gwr_yrl_nsb">
<li class="li">Rubrik Cluster Pattern</li>
<li class="li">ZooKeeper Cluster Pattern</li>
<li class="li">Kafka Cluster Pattern</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_zjh_zrl_nsb">
<li class="li">RHV Clusters and Hosts issues.</li>
<li class="li">AWS deletion strategy for dynamo db was not set correctly. As a result, the discovery did not update changes, even if the service was stopped.</li>
<li class="li">GCP events did not work in certain builds, but worked in itomqcopper.</li>
<li class="li">The state and the storage_type in Blobs were not populated in the storage volume table.</li>
<li class="li">The UNIX Cluster - Linux Pacemaker Cluster Linux server pattern extension failed due to bad error handling.</li>
<li class="li">The RHV Virtual Machines pattern did not run correctly with a network adapter that has multiple IPs.</li>
<li class="li">Significant increases in discovery time for Azure after the implementation of Blob.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.72 - January 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_a5j_jj3_h4b">
<li class="li">New: <ul class="ul" id="store-rn-itom-patterns__ul_vnn_nj3_h4b">
<li class="li">TLS Certificate discovery from Microsoft Certificate Authority</li>
<li class="li">Microsoft Azure pattern for Blob storage</li>
<li class="li">Discovery of Citrix NetScaler SDX</li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-rn-itom-patterns__ul_as1_nj3_h4b">
<li class="li">Bug fixes for the following patterns: Kubernetes, Google Cloud, AVI Load Balancer, Linux Pacemaker Cluster, AWS GovCloud, and Azure Resource Inventory</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.71 - December 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_qg5_vfx_xnb">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_kmc_xfx_xnb">
<li class="li">Collect BYOL information for AWS/Azure cloud patterns.</li>
<li class="li">Support for Solaris LDOM.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-patterns__ul_jvd_yfx_xnb">
<li class="li">Add failover for iproute commands to store patterns and shared libraries.</li>
<li class="li">Convert all Azure patterns to work with LP, including GOV and Events.</li>
<li class="li">Starting with v1.0.71, ServiceNow has switched to the Azure Resource Graph API "ARG"</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_ywy_wfx_xnb">
<li class="li">RHV parse Hosts exception.</li>
<li class="li">AWS dynamoDB deletion strategy.</li>
<li class="li">Azure Application Gateway HD pattern.</li>
<li class="li">BM HMC pattern was creating duplicate object_ids.</li>
<li class="li">Virtual field was not set to true for Nutanix virtual machines.</li>
<li class="li">Kubernetes pattern failed in payload processing.</li>
<li class="li">Incorrect file type mentioned in step 17 of the Oracle GoldenGate pattern.</li>
<li class="li">Creation of an empty entry in cmdb_ci_firewall_device_palo_alto in step 17 (Populate Palo Alto Firewall Device Table) of the Palo Alto Firewall pattern.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.70 - October 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_sw1_5d1_gnb">
<li class="li">Pattern extension:<ul class="ul" id="store-rn-itom-patterns__ul_i44_c21_gnb">
<li class="li">F5: Discovery of TLS Certificates from F5 SSH patterns</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_yvp_wd1_gnb">
<li class="li">GCP Org: Pattern content bug fixes to support Google folders and projects</li>
<li class="li">Redhat Virtualization (RHV): Virtual Machines Horizontal Pattern fails with identification error 'no relations defined for dependent class [cmdb_ci_rhv_cluster] that matches any
containment/hosting rules [cmdb_ci_rhv_cluster]'</li>
<li class="li">Kubernetes Pattern (YAML): Kubernetes Service populates self-link to avoid process payload error in YAML extension</li>
<li class="li">Fortinet Pattern bug fixes</li>
<li class="li">CSDM: added suggested relationships missing from 34 CIs released in the store</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.69 - September 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_vqh_kpz_ymb">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_kqp_kpz_ymb">
<li class="li">Cassandra - support for Service Mapping top-down discovery</li>
<li class="li">Google Cloud Platform (GCP) Organization - discovery of projects, folders, and resources under the Organization node</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_uwx_mpz_ymb">
<li class="li">Pagination support for Nutanix</li>
<li class="li">HMC Pattern - fixed the following presensor script bug: 'Handle Model and Manufacturer for HMC failed due to: TypeError: Cannot convert null to an object'</li>
<li class="li">Google Cloud - fixed the Google Cloud VM pagination bug: 'Payload length 29504825 exceeded the limit of 5000000'</li>
<li class="li">AVI Load balancer - fixed the following bugs:<ul class="ul" id="store-rn-itom-patterns__ul_ulc_ppz_ymb">
<li class="li">Not able to pull all the data and fails to populate the relationships between Pools and Pool Members</li>
<li class="li">Vertical discovery for Avi Vantage load balancers fails for load balancers in the Azure environment</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.68 - August 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_lxt_fgt_qmb">
<li class="li">New Patterns: <ul class="ul" id="store-rn-itom-patterns__ul_rcy_pgt_qmb">
<li class="li">Cassandra DB HD support</li>
<li class="li">Linux Pacemaker</li>
<li class="li">AWS CAPI to LP patterns</li>
</ul></li>
<li class="li">Pattern Extension:<ul class="ul" id="store-rn-itom-patterns__ul_mlh_rgt_qmb">
<li class="li">A10 – support for A10 partitions</li>
<li class="li">APIGee enchantments</li>
<li class="li">GCP relation between VM to server discovered IP Base</li>
<li class="li">IBM relation between VM to server discovered IP Base</li>
<li class="li">NSX/VMware VIP</li>
</ul></li>
<li class="li">Bug fixes:<ul class="ul" id="store-rn-itom-patterns__ul_itj_4gt_qmb">
<li class="li">RHV - Handle Stale Relations: sa_pattern_prepost_script has undeclared variable, causing error in Post Sensor script.</li>
<li class="li">RHV Clusters and Hosts: the pattern does not filter tables prior to insert and fails due to rejected inserts when scanning individual LDCs.</li>
<li class="li">RHV Virtual Machines: the pattern doesn't properly filter records when running against single LDC.</li>
<li class="li">ACL and Block endpoint:: addition of filters to update the table with relevant values.</li>
<li class="li">After Kubernetes discovery, the dashboard page is blank and it is showing one information message as attached in the screenshot.</li>
<li class="li">Azure Resource Inventory pattern error "reference table cmdb_key_value is not a known CI Type" due to missing related entry Requested.</li>
<li class="li">CloudFoundry can easily lead to duplication.</li>
<li class="li">Discovery VMs by IP address option in RHV discovery schedule doesn't work.</li>
<li class="li">IBM Cloud - VMs not discovered in this release</li>
<li class="li">Kubernetes discovery pattern no longer populates</li>
<li class="li">Kubernetes services. Kubernetes Service mesh connections parsing is not working properly.</li>
<li class="li">Nutenix pattern: block serial number and hypervisor type is missing on the Nutanix host.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.65 - June 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_v5x_fyg_zlb">
<li class="li">New Patterns:<ul class="ul" id="store-rn-itom-patterns__ul_xjg_hyg_zlb">
<li class="li">Cisco firewall</li>
<li class="li">Palo Alto firewall</li>
</ul></li>
<li class="li">Pattern Extension:<ul class="ul" id="store-rn-itom-patterns__ul_wwz_3yg_zlb">
<li class="li">Kubernetes: Pattern extension to collect YAML Configuration and support Istio Service Mesh</li>
<li class="li">Avi load balancer: Pattern extension for service mapping use cases</li>
<li class="li">Oracle database: Pattern extension for DB catalog discovery</li>
</ul></li>
<li class="li">Bug fixes:<ul class="ul" id="store-rn-itom-patterns__ul_mtk_lyg_zlb">
<li class="li">SAP Patch Level Info attribute for SAP SID CI</li>
<li class="li">Avi load balancer:<ul class="ul" id="store-rn-itom-patterns__ul_s54_myg_zlb">
<li class="li">Pool member missing relation</li>
<li class="li">Service port</li>
<li class="li">Delete strategy</li>
</ul></li>
<li class="li">Azure/AWS inventory allow list update</li>
<li class="li">AWS multiple records with empty values</li>
<li class="li">Azure Gateway remove empty lines</li>
<li class="li">HMC:<ul class="ul" id="store-rn-itom-patterns__ul_wrg_qyg_zlb">
<li class="li">Set MNG IP as IP</li>
<li class="li">LPAR attributes</li>
<li class="li">Remove duplicate cmdb_ci_processor_pool</li>
<li class="li">Set serial number</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.63 - May 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_ic5_4zs_plb">
<li class="li">New: discovery patterns are published for the following:<ul class="ul" id="store-rn-itom-patterns__ul_hbw_pzs_plb">
<li class="li">Juniper</li>
<li class="li">Fortinet</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_dyz_rzs_plb">
<li class="li">Kubernetes<ul class="ul" id="store-rn-itom-patterns__ul_jgn_szs_plb">
<li class="li">Unique name created to support tag-based discovery</li>
<li class="li">Get Call supports properly loops tokenized results</li>
</ul></li>
<li class="li">GCP Inventory<ul class="ul" id="store-rn-itom-patterns__ul_gdn_vzs_plb">
<li class="li">Extra whitespace removed from the pattern name</li>
</ul></li>
<li class="li">Avi Load Balancer<ul class="ul" id="store-rn-itom-patterns__ul_bjp_wzs_plb">
<li class="li">Duplicate record removed from sa_ci_to_pattern</li>
</ul></li>
<li class="li">Nutanix<ul class="ul" id="store-rn-itom-patterns__ul_xql_xzs_plb">
<li class="li">Fixed VM instance missing from discovery results</li>
<li class="li">Nutanix component populated with NIC/IP</li>
<li class="li">Fixed scan server failures on KVM</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.62 - April 2020</dt>
<dd class="dd"><p class="p">For <span class="ph">Madrid</span> instances, the minimum version required is <span class="ph">Madrid</span> Patch 5.</p>
<ul class="ul" id="store-rn-itom-patterns__ul_qhx_mrf_hqb">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_rhx_mrf_hqb">
<li class="li">Provides visibility for VMware NSX Edge LB, LB service, LB pool, LB pool member, and LB health service. <p class="p">VMware NSX Edge load balancers (LB) enable high-availability services and
distribute network traffic load among multiple servers. NSX Edge distributes incoming service requests evenly among multiple servers in such a way that the load distribution
is transparent to users.</p></li>
<li class="li">Pattern extensions for Wireless Access Points</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-patterns__ul_shx_mrf_hqb">
<li class="li">Kubernetes: Fixed duplicate references and incorrect parsing</li>
<li class="li">ECS: Fixed an issue where identification failed</li>
<li class="li">IBM Cloud LB, AVI LB, GCP VM: Minor bug fixes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.61 - February 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_thx_mrf_hqb">
<li class="li">New:<ul class="ul" id="store-rn-itom-patterns__ul_uhx_mrf_hqb">
<li class="li">Provides visibility to the following OpenStack constructs: <ul class="ul" id="store-rn-itom-patterns__ul_vhx_mrf_hqb">
<li class="li">Keystone Identity service</li>
<li class="li">Nova-Compute service</li>
<li class="li">Glance Image service</li>
<li class="li">Cinder Block Storage</li>
<li class="li">Neutron Networking</li>
<li class="li">Octavia load balancer</li>
<li class="li">Horizon Dashboard</li>
</ul></li>
<li class="li">Provides session cookie-based auth support for the Avi Load Balancer discovery pattern</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.59 - January 2020</dt>
<dd class="dd"><p class="p">The minimum versions required are London Patch 10 or Madrid Patch 5.</p>
<ul class="ul" id="store-rn-itom-patterns__ul_whx_mrf_hqb">
<li class="li">Red Hat Virtualization support <ul class="ul" id="store-rn-itom-patterns__ul_xhx_mrf_hqb">
<li class="li">Red Hat Virtualization is an open, software-defined platform that virtualizes <span class="ph">Linux</span> and <span class="ph">Microsoft</span> Windows workloads. With the January content release, the CMDB gets visibility to the Red Hat datacenters, clusters, KVM hypervisors, virtual
machines, and the lifecycle status.</li>
</ul></li>
<li class="li">Avi Vantage load balancer support <ul class="ul" id="store-rn-itom-patterns__ul_yhx_mrf_hqb">
<li class="li">The software-defined, scale-out architecture of Avi Vantage provides on-demand autoscaling of elastic load balancers. Leverage the Avi Vantage pattern to get visibility of Avi
Vantage load balancer to construct in the <span class="ph">CMDB</span> and perform top-down mapping for the virtual IPs of the Avi load balancer.</li>
</ul></li>
<li class="li">Important information:<ul class="ul" id="store-rn-itom-patterns__ul_rb2_mvs_jkb">
<li class="li">During an upgrade to the New York release, the April 2019 (1.0.39) release of Discovery and Service Mapping Patterns is automatically installed for Discovery customers.</li>
<li class="li">Note: It may make the upgrade time longer depending on your CMDB size. To decrease the upgrade time, install the Discovery and Service Mapping Patterns from ServiceNow Store before
upgrading to the New York release.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.55 - November 2019</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-patterns__ul_jk2_yjt_4jb">
<li class="li">Amazon Web Services (AWS) Elastic Container Service (ECS) and Fargate:<ul class="ul" id="store-rn-itom-patterns__ul_gcl_yjt_4jb">
<li class="li">AWS Elastic Container Service (ECS) is a highly scalable, fast, container management service that makes it easy to run, stop, and manage Docker containers. AWS Fargate is a compute
engine for Amazon ECS that allows AWS customers to run containers without having to manage servers or clusters. With the November content release, ServiceNow users get visibility
for ECS clusters, ECS services, ECS task definitions, ECS tasks, Docker containers, and ECS container instances.</li>
</ul></li>
<li class="li">Google Cloud Platform (GCP) generic inventory<ul class="ul" id="store-rn-itom-patterns__ul_zhx_mrf_hqb">
<li class="li">With the November content release, get visibility to all GCP services with a single pattern, which can collect inventory data on the deployed GCP services with tag information and
share information into the CMDB. The allow listing of services based on the resource type can also help customers restrict the inflow of data into the CMDB.</li>
</ul></li>
<li class="li">Important information:<ul class="ul" id="store-rn-itom-patterns__ul_k3x_mkt_4jb">
<li class="li">During an upgrade to the New York release, the April 2019 (1.0.39) release of Discovery and Service Mapping Patterns is automatically installed for Discovery customers.</li>
<li class="li">Note: It may make the upgrade time longer depending on your CMDB size. To decrease the upgrade time, install the Discovery and Service Mapping Patterns from ServiceNow Store before
upgrading to the New York release.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.53 - October 2019</dt>
<dd class="dd"><p class="p">The minimum versions required are London Patch 10 or Madrid Patch 5.</p>
<div class="p">New: <ul class="ul" id="store-rn-itom-patterns__ul_gm4_drd_jjb">
<li class="li">Provides visibility into OpenShift clusters by discovering information on projects, images, image streams, users, groups, routes, build configs, and deployment configurations.</li>
<li class="li">Provides visibility into HACMP cluster status, resource groups, cluster resources, nodes and interface configuration.</li>
</ul></div></dd>
<dt class="dt dlterm">Version 1.0.52 - September 2019</dt>
<dd class="dd"><p class="p">The minimum versions required are London Patch 10 or Madrid Patch 5.</p>
<div class="p">New: <ul class="ul" id="store-rn-itom-patterns__ul_a3x_mrf_hqb">
<li class="li">Visibility to Oracle pluggable database: Get visibility to the Oracle pluggable database (PDBs) and its relationship with container database (CDBs). The new discovery extension delivers
topology relationships between PDBs/CDBs and populates version/edition details of all PDBs.</li>
<li class="li">AWS generic inventory: Get visibility to all AWS services with a single pattern, which can collect inventory data on the deployed AWS services using the tag information. The allow listing
of services based on the resource type can also help customers restrict the inflow of data into the CMDB.</li>
</ul></div>
<div class="p">Fixed: <ul class="ul" id="store-rn-itom-patterns__ul_b3x_mrf_hqb">
<li class="li">Changes to the IBM HMC pattern</li>
<li class="li">Bug fixes and minor changes to the frame resource utilization data in the CMDB</li>
</ul></div></dd>
<dt class="dt dlterm">Version 1.0.49 - August 2019</dt>
<dd class="dd"><p class="p">The minimum versions required are London Patch 8 or Madrid Patch 4.</p>
<div class="p">New: <ul class="ul" id="store-rn-itom-patterns__ul_c3x_mrf_hqb">
<li class="li">Visibility to IBM Power systems via Hardware Management Console (HMC): Support discovery of HMC servers and their critical topology dependencies with Frame, LPARs, and VIO servers</li>
<li class="li">IBM cloud discovery changess: Visibility to IBM Cloud IaaS tags augment the context-awareness of IaaS cloud objects discovered using IBM Cloud discovery</li>
<li class="li">Google Cloud Platform (GCP) discovery changes: Visibility to GCP IaaS labels change the context-awareness of IaaS cloud objects discovered using GCP discovery. Version 1.0.49 also extends
the event-driven discovery support for GCP load balancers.</li>
</ul></div></dd>
<dt class="dt dlterm">Version 1.0.47 - July 2019</dt>
<dd class="dd"><p class="p">The minimum versions required are London Patch 8 or Madrid Patch 2.</p>
<p class="p">New: Ability to discover Nutanix (Acropolis hypervisor and VMware ESX/ESXi) hyper-converged infrastructure. The new pattern collects information about critical Nutanix infrastructure elements and their
dependencies from PRISM Central. Customers can get complete visibility of Nutanix clusters, hosts, virtual machine (VM) instances, VM tags, controller VMs, storage pools, and storage containers.</p></dd>
<dt class="dt dlterm">Version 1.0.42 - June 2019</dt>
<dd class="dd"><p class="p">The minimum versions required are London Patch 8 or Madrid Patch 2.</p>
<div class="p"><ul class="ul" id="store-rn-itom-patterns__ul_d3x_mrf_hqb">
<li class="li">IBM Cloud Discovery changes: Collect data on location and resource groups for configuration items (CIs) hosted on IBM Cloud.</li>
<li class="li">AWS Cloud Discovery changes: Discover tags for AWS PaaS services hosted on AWS Cloud. This change helps to retrieve AWS PaaS services information from the ServiceNow CMDB based on tags.
Discover AWS Cognito services using a dedicated pattern. Amazon Cognito provides authentication, authorization, and user management functions for AWS customers.</li>
<li class="li">Azure Cloud Discovery changes: Use the new CMDB CI class [cmdb_ci_cmp_resource] for holding information on all allow listed services hosted on Azure Cloud. In the future, the same table
will hold generic inventory data from AWS.</li>
<li class="li">Google Cloud Discovery changes: Discover specific CIs hosted on Google Cloud based on events. This feature helps to write new real-time updates on Google cloud virtual machines, storage,
network, firewall, and subnet data into the CMDB.</li>
<li class="li">SAP System ID: Use the SAP system ID for ITSM incident or change management process. This feature is supported by a new CMDB CI class for storing SAP system IDs.</li>
</ul></div></dd>
<dt class="dt dlterm">Version 1.0.39 - April 2019</dt>
<dd class="dd">The following new/updated patterns are available: <ul class="ul" id="store-rn-itom-patterns__ul_e3x_mrf_hqb">
<li class="li">Multi-cloud discovery pattern support: <ul class="ul" id="store-rn-itom-patterns__ul_f3x_mrf_hqb">
<li class="li">IBM Cloud</li>
<li class="li">Google Cloud</li>
</ul></li>
<li class="li">Pivotal Cloud Foundry</li>
<li class="li">Oracle Golden Gate</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.35 - December 2018</dt>
<dd class="dd">The following new/updated patterns are available: <ul class="ul" id="store-rn-itom-patterns__ul_oyr_w4g_cgb">
<li class="li">Cloud Platform-as-a-Service objects:<ul class="ul" id="store-rn-itom-patterns__ul_pyr_w4g_cgb">
<li class="li">AWS Dynamo DB - adding event-based discovery and global table relationships</li>
</ul></li>
<li class="li">Pure storage FlashBlade storage array</li>
<li class="li">Veritas Cluster on Unix</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.28 - October 2018</dt>
<dd class="dd">The following new/updated patterns are available: <ul class="ul" id="store-rn-itom-patterns__ul_qld_52j_kfb">
<li class="li">Cloud Platform-as-a-Service objects <ul class="ul" id="store-rn-itom-patterns__ul_px5_52j_kfb">
<li class="li">AWS S3: Added capacity and event-based discovery</li>
<li class="li">AWS Dynamo DB</li>
</ul></li>
<li class="li">Apigee</li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-patterns.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-patterns.html\"><body id=\"store-rn-itom-patterns\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-patterns\" aria-labelledby=\"title_store-rn-itom-patterns\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-patterns\"><span class=\"ph\">Discovery and Service Mapping Patterns</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">IT Operations Management</span>\n <span class=\"ph\">Discovery and Service Mapping Patterns</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-patterns__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"store-rn-itom-patterns__section_k3w_2bj_z3b\"><h2 id=\"d510629e62\" class=\"title sectiontitle\">Read patterns documentation in one place</h2>\n \n <p class=\"p\">The <span class=\"ph\">ServiceNow Store</span> documentation for <span class=\"ph\">IT Operations Management</span> patterns is now\n in the release family sections of the <span class=\"ph\">ServiceNow</span> Product Documentation site.\n To read about <span class=\"ph\">Discovery</span> and <span class=\"ph\">Service Mapping</span> features from the <span class=\"ph\">ServiceNow Store</span> and the family releases,\n navigate to the <a class=\"xref\" href=\"https://docs.servicenow.com/\">Product Documentation site homepage</a> and select your release family.</p>\n </section>\n <section class=\"section\"><h2 id=\"d510629e94\" class=\"title sectiontitle\">Version history</h2>\n \n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> During upgrade to the <span class=\"ph\">New York</span> release, the April 2019 (1.0.39) release of <span class=\"ph\">Discovery</span> and <span class=\"ph\">Service Mapping</span> patterns is automatically installed for Discovery customers. Depending on your CMDB size, the upgrade may take longer. To decrease the upgrade time, install the <span class=\"ph\">Discovery</span> and <span class=\"ph\">Service Mapping</span> patterns from <span class=\"ph\">ServiceNow Store</span> before upgrading to the <span class=\"ph\">New York</span> release.</div>\n <dl class=\"dl\" id=\"store-rn-itom-patterns__dl_ohx_mrf_hqb\">\n \n <dt class=\"dt dlterm\">Version 1.28.0 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">22 new patterns for the following Azure services: <ul class=\"ul\">\n <li class=\"li\">App Configuration - Configuration Store</li>\n <li class=\"li\">App Service - App Service Plan</li>\n <li class=\"li\">Application Insight - Component</li>\n <li class=\"li\">Application Security Group</li>\n <li class=\"li\">Automation - Automation Account</li>\n <li class=\"li\">Compute Gallery - Image Definition</li>\n <li class=\"li\">Compute - Snapshot</li>\n <li class=\"li\">Container Registry - Registry</li>\n <li class=\"li\">Data Factory - Data Factory</li>\n <li class=\"li\">Data Protection - Backup Vault</li>\n <li class=\"li\">Databricks - Workspace</li>\n <li class=\"li\">Disk Encryption Set - Disk Encryption Set</li>\n <li class=\"li\">Event Grid - System Topic</li>\n <li class=\"li\">Event Hub - Namespace</li>\n <li class=\"li\">Key Vault - Key Vault</li>\n <li class=\"li\">Logic App - Logic App</li>\n <li class=\"li\">Managed Identity - User Assigned Identity</li>\n <li class=\"li\">Networks - IP Group</li>\n <li class=\"li\">Private Link - Private Endpoint</li>\n <li class=\"li\">Service Bus - Namespace</li>\n <li class=\"li\">Service Bus - Queue</li>\n <li class=\"li\">Service Bus - Topic</li>\n </ul>\n </li>\n <li class=\"li\">Google Cloud Platform (GCP): <ul class=\"ul\">\n <li class=\"li\">New "Google Cloud Platform (GCP) - Cloud Functions" pattern.</li>\n <li class=\"li\">New "Google Cloud Platform (GCP) - AlloyDB for PostgreSQL" pattern, which supports an AlloyDB cluster.</li>\n <li class=\"li\">"Google Cloud Platform (GCP) - Memorystore DB" pattern now supports Redis Cluster discovery.</li>\n </ul>\n </li>\n <li class=\"li\">Oracle Linux Virtualization Manager (OLVM) discovery is now supported.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Kubernetes discovery now populate the cluster name and remove the cloud account ID in the "Name" field of the Kubernetes Cluster [cmdb_ci_kubernetes_cluster] table. aligning with\n naming conventions used by other discovery methods (PRB1805941).</li>\n <li class=\"li\">The "Cohesity Storage System" pattern now populates the data in the Cohesity Cluster [cmdb_ci_cohesity_cluster] and Cohesity Node [cmdb_ci_cohesity_node] tables (PRB1874368).</li>\n <li class=\"li\">The "Next Generation Fortinet Network Firewall" pattern sets the device member's IP address correctly (PRB1842482).</li>\n <li class=\"li\">The "Next Generation Fortinet Network Firewall - REST" pattern has been fixed for both token-based and basic authentication methods (PRB1879124).</li>\n <li class=\"li\">The "Cascade deprovisioned status to server" Business Rule is now fixed (PRB1891935).</li>\n <li class=\"li\">The "A10 Load Balancer" pattern's extension "Collect A10 Partition info" is now fixed to get the virtual server details (PRB1875831).</li>\n <li class=\"li\">The "NetApp Storage Cluster-Mode" and "NetApp Storage Cluster-Mode - HTTP" patterns have been fixed and now populate consistent information (PRB1861932).</li>\n <li class=\"li\">The Pre/post script "MicrosoftCA" now references the correct sys_property for renewal tracking (PRB1871767).</li>\n <li class=\"li\">The "EMC PMAX Phase2" pattern has been fixed and now storage volume with or without "wwn" works (PRB1830051).</li>\n <li class=\"li\">The "MSSql DB On Windows" pattern's extension "Collect MSSQL HADR - Availability Group Info" is fixed and now populating correct information in the MSSQL Availability Group Listener\n [cmdb_ci_mssql_ag_listener] and MSSQL Availability Group [cmdb_ci_mssql_ag] tables (PRB1894330).</li>\n <li class=\"li\">The "Oracle Listener HD" pattern is now fixed and improved: The logic only creates the record for the host running the "ora_pmon" process in the Oracle Instance\n [cmdb_ci_db_ora_instance] table (PRB1866783).</li>\n <li class=\"li\">The "Connect Direct" pattern is now fixed and failover steps have been added to retrieve the Version information (PRB1892614).</li>\n <li class=\"li\">The "Windows OS - Server" pattern is fixed and now populates the description and OS version of Windows Server (PRB1864552).</li>\n <li class=\"li\">The "IBM PowerHA Cluster (HACMP)"" pattern is fixed and now creates correct AIX server records (PRB1892359).</li>\n <li class=\"li\">The "Amazon AWS - Sub Account (LP)" pattern is fixed and now doesn't delete the discovered tags (PRB1887065).</li>\n <li class=\"li\">The "Amazon AWS - Athena Workgroup - Extended Inventory (LP) Tags" pattern is now creating tags (PRB1888464).</li>\n <li class=\"li\">"AWS DynamoDB" pattern's step has been corrected and now AWS Event-based discovery is fixed (PRB1874480).</li>\n <li class=\"li\">The "Azure - Marketplace LB (LP)" pattern has been fixed and now the Version value populates in the Marketplace Product Details [marketplace_product_details] table (PRB1854427).</li>\n <li class=\"li\">The "Azure - Virtual Machine (LP)" pattern is fixed and now doesn't set the location field to an invalid string on CI resources (PRB1841108).</li>\n <li class=\"li\">The "Azure - Storage Volume (LP)" pattern deletion strategy has now been fixed to prevent non-stale CIs from being marked as stale in the Key Value [cmdb_key_value] table\n (PRB1874383).</li>\n <li class=\"li\">The "Google Cloud Platform (GCP) Resource Inventory" pattern is fixed: The MID Server's "CloudAPICommand" script has been fixed and now works even if no content is returned from\n DELETE Bucket API response (PRB1898432).</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">The RHV cloud provider has been changed to oVirt.</li>\n <li class=\"li\">The RHV MID Server capability has been changed to oVirt.</li>\n <li class=\"li\">The label for the [cmdb_ci_rhv_ldc] datacenter type has been changed to oVirt LDC</li>\n <li class=\"li\">The label for the [rhv_credentials] credential type has been changed to oVirt Credentials.</li>\n <li class=\"li\">The following pattern names have been changed from RHV to oVirt: <ul class=\"ul\">\n <li class=\"li\">oVirt Clusters and Hosts</li>\n <li class=\"li\">oVirt Discover Logical Datacenters</li>\n <li class=\"li\">oVirt Discover Manager Instance</li>\n <li class=\"li\">oVirt Virtual Machines</li>\n </ul>\n </li>\n <li class=\"li\">The following table labels have been changed from RHV to oVirt: <ul class=\"ul\">\n <li class=\"li\">oVirt LDC [cmdb_ci_rhv_ldc]</li>\n <li class=\"li\">oVirt Cluster [cmdb_ci_rhv_cluster]</li>\n <li class=\"li\">oVirt Server [cmdb_ci_rhv_server]</li>\n <li class=\"li\">oVirt Virtual Machine Instance [cmdb_ci_rhv_vm_instance]</li>\n <li class=\"li\">oVirt Object [cmdb_ci_rhv_object]</li>\n <li class=\"li\">oVirt Manager [cmdb_ci_rhv_manager]</li>\n </ul></li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.27.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-patterns__latest-patterns\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_iyv_y3b_cfc\">\n <li class=\"li\">Introduces a new pattern for 7 AWS services: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_dzv_y3b_cfc\">\n <li class=\"li\">AppSync API</li>\n <li class=\"li\">Elastic BeanStalk Application</li>\n <li class=\"li\">EventBridge Event Bus</li>\n <li class=\"li\">MQ Broker</li>\n <li class=\"li\">SQS Queue</li>\n <li class=\"li\">Step Functions State Machine</li>\n <li class=\"li\">Storage Gateway Gateway</li>\n </ul>\n </li>\n <li class=\"li\">Supports Microsoft SQL Server Always On availability groups discovery.</li>\n <li class=\"li\">Discovers AWS web ACL.</li>\n <li class=\"li\">Discovers AWS Load Balancer targets.</li>\n <li class=\"li\">Discovers AWS Systems Manager (SSM) agents.</li>\n <li class=\"li\">Supports Azure tenants and management groups discovery.</li>\n <li class=\"li\">Collects tags for the Azure VM Instance - Uniform Scale Set" pattern.</li>\n <li class=\"li\">Introduces a new system property for Kubernetes discovery, "sn_itom_pattern.image_scan_process_container," which controls whether software package data populates to containers or\n only to images. By default, the value of the property is set to "true" and the containers and images are both populated.</li>\n <li class=\"li\">Introduces a new pattern for NVIDIA GPUs with a new CI class, Graphics Processing Unit [cmdb_ci_gpu].</li>\n <li class=\"li\">Enhances the "Microsoft CA - Certificate Management" pattern to populate Subject Alternative Name (SAN) for a specific template ID in the template_list parameter.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_jnc_1jb_cfc\">\n <li class=\"li\">EMC PowerMax storage: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_zkk_z3b_cfc\">\n <li class=\"li\">The pattern now handles external credential store (CyberArk) (PRB1858079).</li>\n <li class=\"li\">The pattern now creates the relationship between Storage server and Storage port (PRB1849658).</li>\n </ul>\n </li>\n <li class=\"li\">The OpenStack - Get Compute Resources pattern now supports pagination (PRB1726659).</li>\n <li class=\"li\">The "Next Generation Fortinet Network Firewall" pattern now sets the device member IP address (PRB1842482).</li>\n <li class=\"li\">Amazon: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_alk_z3b_cfc\">\n <li class=\"li\">The Amazon AWS Inventory Tags pattern now handles resource ARN format (PRB1859823).</li>\n <li class=\"li\">The "Amazon AWS - ECS" pattern has been updated to handle cases where no container registry is associated (PRB1864560).</li>\n </ul>\n </li>\n <li class=\"li\">Azure: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_blk_z3b_cfc\">\n <li class=\"li\">The "Microsoft Azure - Virtual Machine (LP)" pattern extension section has been improved with logic to handle custom image licensing (PRB1841409).</li>\n </ul>\n </li>\n <li class=\"li\">The "Amazon AWS DynamoDB" pattern now discovers all DynamoDB tables without limits across the service account (PRB1835277).</li>\n <li class=\"li\">The Solaris Server pattern extension: "Solaris LDOM SN" now populate the serial number (PRB1847537).</li>\n <li class=\"li\">The Apache on UNIX based OS pattern now populates version information (PRB1856888).</li>\n <li class=\"li\">SSH IP-based discovery now respects credential affinities (PRB1836027).</li>\n <li class=\"li\">Fixed the "Docker Pattern" error "Could not find host item in Identification engine output payload" (PRB1834788).</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.25.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Introducing a new pattern for 27 AWS services, which is disabled in the base system (out-of-the-box). The primary CI class for this pattern will be [cmdb_ci_cmp_resource], while all\n additional attributes are stored in a non-CMDB class. These attributes can be accessed via the Left Navigator Menu under Configuration and then AWS. For more details, please refer to the link: https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/aws-service-discovery-pattern.html<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_pyx_tqx_c2c\">\n <li class=\"li\">Athena Workgroup</li>\n <li class=\"li\">Backup Plan</li>\n <li class=\"li\">Backup Vault</li>\n <li class=\"li\">CloudFront Distribution</li>\n <li class=\"li\">CloudWatch Logs</li>\n <li class=\"li\">CodeDeploy Deployment</li>\n <li class=\"li\">CodePipeline Pipeline</li>\n <li class=\"li\">DMS Endpoints</li>\n <li class=\"li\">EMR Cluster (running on EC2)</li>\n <li class=\"li\">FSx Backup</li>\n <li class=\"li\">FSx File System</li>\n <li class=\"li\">Glue Database</li>\n <li class=\"li\">IAM Policy</li>\n <li class=\"li\">IAM Role</li>\n <li class=\"li\">IAM User</li>\n <li class=\"li\">KMS Key</li>\n <li class=\"li\">MQ Configuration</li>\n <li class=\"li\">S3 Glacier Vault</li>\n <li class=\"li\">SageMaker Notebook Instance</li>\n <li class=\"li\">Secrets Manager Secret</li>\n <li class=\"li\">SES Identity</li>\n <li class=\"li\">Systems Manager Document</li>\n <li class=\"li\">Systems Manager Parameter Store</li>\n <li class=\"li\">Transfer Family Server</li>\n <li class=\"li\">VPC Flow Log</li>\n <li class=\"li\">VPC Managed Prefix List</li>\n <li class=\"li\">XRay Sampling Rule</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_f5x_5qx_c2c\">\n <li class=\"li\">AWS:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_cng_5qx_c2c\">\n <li class=\"li\">The "Amazon AWS - Virtual Server (LP)" pattern updates an operational status, when the MID property ""sn_itom_pattern.discover_aws_instance_statuses" value is set to\n "true" (PRB1804983)</li>\n <li class=\"li\">The AWS cloud discovery performance is improved, introducing a new deletion strategy script 'AWSVmStorageMapping" and mapped to [cmdb_ci_storage_mapping] CIs\n (PRB1822204)</li>\n <li class=\"li\">The AWS discovery handles the additional Guest OS value ('Red Hat Enterprise Linux'and'SUSE Linux Enterprise Server') in the [cmdb_ci_os_template] and\n [cmdb_ci_cloud_os_image] (PRB1811128)</li>\n <li class=\"li\">The "Amazon AWS Inventory Tags" Shared Library pattern now populates the tags for the AWS CloudWatch Alarm service (PRB1814585)</li>\n </ul>\n </li>\n <li class=\"li\">Azure:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_dng_5qx_c2c\">\n <li class=\"li\">The "Azure Resource Inventory (LP)" pattern updates the install status for cloud resources (PRB1827923)</li>\n <li class=\"li\">The "Azure VM Instance - Uniform Scale Set" pattern updates the retired CI's in the [cmdb_ci_vm_instance] table (PRB1809815)</li>\n <li class=\"li\">The "Azure Virtual Machine Event" pattern is fixed to get the LDC information (PRB1814690)</li>\n <li class=\"li\">The "Azure - Marketplace LB (LP)" pattern is fixed to prevent the reclassification of Virtual Machines (PRB1834740)</li>\n <li class=\"li\">The "Azure - Marketplace LB (LP)" pattern is updated to correctly populate the Install Status and Operation Status (PRB1817349)</li>\n </ul>\n </li>\n <li class=\"li\">Google: The GCP Discovery is fixed for the regions "europe-north2" and "northamerica-south1" (PRB1822303)</li>\n <li class=\"li\">MSSQL <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_fng_5qx_c2c\">\n <li class=\"li\">The "MSSQL DB on Windows" pattern now populates the Edition value for multiple SQL instances running on the same host machine (PRB1820756)</li>\n <li class=\"li\">The "MSSql DB On Windows" pattern has been updated to correctly populate the Install Status and Operation Status (PRB1808988)</li>\n <li class=\"li\">The "MSSql DB On Windows" pattern is fixed to support Windows Internal Database (WID) and SQL Embedded Edition(SSEE)(PRB1819997)</li>\n </ul>\n </li>\n <li class=\"li\">The Pre/Post Script "Unix Cluster - Postscript" is fixed to update the [cmdb_ci_unix_cluster_node] records of the Operational server with the same IP value (PRB1808450)</li>\n <li class=\"li\">The "Rubrik Update VMware Instances" pre-post sensor script has been fixed to address case sensitivity issues. It now accurately matches data, enabling vCenter discovery to update\n the configuration items (CIs) seamlessly (PRB1817229)</li>\n <li class=\"li\">The shared library "Populate WebLogic attributes if missing" in the pattern "Weblogic" is fixed to handle Windows file paths (PRB1827882)</li>\n <li class=\"li\">The "Nutanix Components" pattern has been fixed to terminate gracefully when the Prism service is not reachable (PRB1803673)</li>\n <li class=\"li\">The "NutanixApiQuery" MID script include is fixed to handle encodeURL empty spaces (PRB1826255)</li>\n <li class=\"li\">The "Oracle OCI - Service Account Validation" pattern is fixed to handle JSON parsing in the step "Parse Service Account" (PRB1832694)</li>\n <li class=\"li\">The "Pure Storage" pattern step "Rel/Ref ClusterNode and Storage Volume" is fixed, to stop reference an nonexistent field (PRB1824630)</li>\n <li class=\"li\">The "IBM HMC Server" discovery pattern populates IBM Frame manufacturer information (PRB1828273)</li>\n <li class=\"li\">The AVI Discovery is fixed to handle "\\" character in the login request (PRB1816224)</li>\n <li class=\"li\">The "Netscaler Loadbalancer - NITRO" pattern step 17 precondition is fixed to handle exceptions (PRB1829305)</li>\n <li class=\"li\">The "EMC Isilon" pattern is fixed to prevent the creation of additional "Uses::Used by" relationships between storage servers and IP addresses (PRB1801253)</li>\n <li class=\"li\">The "Peoplesoft Application Server" pattern is fixed to detect HP - UX devices (PRB1811986)</li>\n <li class=\"li\">The "Kafka Broker Java" and "ZooKeeper Server" patterns are fixed, to prevent duplication of related CI types (PRB1818802)</li>\n <li class=\"li\">The "Scan Container Image" pattern now populates a large number of OS packages, which are stored in the [sn_itom_pattern_container_image_os_packages] table (PRB1817126)</li>\n <li class=\"li\">The "Fortinet firewall" serverless pattern is fixed to populate "source_interface" and "destination_interface" attributes in [cmdb_ci_fortinet_firewall_policy table]\n (PRB1817893)</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.21.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_ct2_z3v_2dc\">\n <li class=\"li\">Patterns that support AWS discovery in the China region <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_g52_z3v_2dc\">\n <li class=\"li\">Amazon AWS Datacenter Discovery</li>\n <li class=\"li\">Amazon AWS - Availability Zone (LP)</li>\n <li class=\"li\">Amazon AWS Service Account</li>\n <li class=\"li\">Amazon AWS Sub Account Discovery</li>\n <li class=\"li\">Amazon AWS - Sub Account (LP)</li>\n <li class=\"li\">Amazon AWS - Relational Database Service</li>\n <li class=\"li\">Amazon AWS - NIC (LP)</li>\n <li class=\"li\">Amazon AWS - LB Pool (LP)</li>\n <li class=\"li\">Amazon AWS - Classic LB (LP)</li>\n <li class=\"li\">Amazon AWS - Virtual Server (LP)</li>\n <li class=\"li\">Amazon AWS - Cloud Hardware Type (LP)</li>\n <li class=\"li\">Amazon AWS - Hardware Type (LP)</li>\n <li class=\"li\">Amazon AWS - Executable Cloud OS Image (LP) (Shared Images)</li>\n <li class=\"li\">Amazon AWS - Owned Cloud OS Image (LP) (Private Images)</li>\n <li class=\"li\">Amazon AWS - Storage (LP))</li>\n <li class=\"li\">Amazon AWS - Network (LP)</li>\n <li class=\"li\">Amazon AWS - Application and Network LB (LP)</li>\n <li class=\"li\">Amazon AWS - Subnet (LP)</li>\n <li class=\"li\">Amazon AWS - Security Group (LP)</li>\n </ul>\n </li>\n <li class=\"li\">The Azure - Marketplace LB (LP) Pattern discovers the following Azure Marketplace products. <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_h52_z3v_2dc\">\n <li class=\"li\">Virtual Machine</li>\n <li class=\"li\">SaaS (Classic as well)</li>\n <li class=\"li\">Azure Application</li>\n </ul>\n </li>\n <li class=\"li\">The attributes populate the new tables Deployed Marketplace Product and Marketplace Product Details. The tag will also be discovered.</li>\n <li class=\"li\">The Google Asset Inventory pattern triggers as a part of the scheduled cloud discovery. To support it, introduced new mid-server properties <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_i52_z3v_2dc\">\n <li class=\"li\">mid.gcp_resource_inventory_bucketpath.default (Comman Bucket path for all the GCP Project)</li>\n <li class=\"li\">mid.gcp_resource_inventory_bucketpath.<Cloud Account Id> (Individual Bucket path per GCP project)</li>\n </ul>\n </li>\n <li class=\"li\">The Next Generation Fortinet Network Firewall - Rest" pattern supports VDOM and collects attributes of VDOM, VDOM interface, and policy. <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_j52_z3v_2dc\">\n <li class=\"li\">Populate data to the tables below <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_k52_z3v_2dc\">\n <li class=\"li\">Fortinet Firewall Device</li>\n <li class=\"li\">Fortinet Firewall Cluster</li>\n <li class=\"li\">Network Adapter</li>\n <li class=\"li\">Router Interface</li>\n <li class=\"li\">Fortinet Vdom (New class)</li>\n <li class=\"li\">Fortinet Firewall Policy (New class)</li>\n <li class=\"li\">Fortinet Firewall Interface (New class)</li>\n </ul></li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_m2p_x3v_2dc\">\n <li class=\"li\">Amazon:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_bfp_x3v_2dc\">\n <li class=\"li\">The Amazon AWS - Sub Account (LP)" pattern is fixed and doesn't set the AWS sub-account to non-operational. (PRB1790471)</li>\n <li class=\"li\">The Amazon AWS - ECS pattern is fixed to populate the correct VM State and Install Status; The VM instance is associated with the ECS cluster and terminated, and AWS\n event-driven discovery is configured. (PRB1793487)</li>\n <li class=\"li\">The AWS Cloud Load Balancers Resource is hosted in AWS GovCloud and has an attribute source_native_key value that is fixed The following patterns are modified.\n (PRB1803819) <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_cfp_x3v_2dc\">\n <li class=\"li\">Amazon AWS - NIC (LP)</li>\n <li class=\"li\">Amazon AWS - Application and Network LB (LP)</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Azure:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_x2t_x3v_2dc\">\n <li class=\"li\">After upgrading to Discovery and Service Mapping Patterns version 1.10, stale tags for Azure VMs were getting automatically cleaned up. (PRB1749297)</li>\n </ul>\n </li>\n <li class=\"li\">Google:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_o55_x3v_2dc\">\n <li class=\"li\">The GCP Asset Inventory pattern populates the tag information of the Google storage bucket. (PRB1784648)</li>\n <li class=\"li\">The GCP Asset Inventory pattern populates the Global resources in the cmdb_ci_cmp_resource (PRB1803228)</li>\n </ul>\n </li>\n <li class=\"li\">All the cloud credentials issue is fixed to handle the error no access to sn_itom_patterns.glide_encrypter (PRB1787568)</li>\n <li class=\"li\">The ColdFusion Application - the version attribute is getting populated. (PRB1780934)</li>\n <li class=\"li\">The HA Proxy pattern is fixed to handle an error MULTIPLE_DEPENDENCIES: Found multiple dependent relation items and create a single relationship between cmdb_ci_lb_service and\n cmdb_ci_lb_pool and if there are multiple services, only use the cmdb_ci_lb_service with the lowest number port. (PRB1795289)</li>\n <li class=\"li\">The InfiniBox Storage System (LP) pattern - Serial Number is getting populated for the cmdb_ci_storage_server table. (PRB1798985)</li>\n <li class=\"li\">The Kubernetes discovery is fixed, and the Kubernetes Node pattern shared library is to filter out IPv6. (PRB1797771)</li>\n <li class=\"li\">The Netscaler Loadbalancer - NITRO pattern creates the relationship between the Load Balancer Service and the Load Balancer Pool. Service Mapping creates the connection with the Load\n Balancer Service and Load Balancer Pool. (PRB1741543)</li>\n <li class=\"li\">The IBM PowerHA Cluster (HACMP) pattern is fixed, this pattern respects the system properties glide.discovery.hostname.dns_nbt_trusted is set to true then pattern populate DNS trust\n name as Name field. (PRB1790297)</li>\n <li class=\"li\">The "F5 Load Balancer SSH" pattern is fixed to handle an error Cannot convert null to an object. Steps are added to remove duplicates and filter out empty records. (PRB1767558)</li>\n <li class=\"li\">The MSSql DB On Windows pattern handles instances configured to be listened to on multiple ports. (PRB1796534)</li>\n <li class=\"li\">The "Nutanix Components" pattern updates the VM state. (PRB1803129)</li>\n <li class=\"li\">The Pure Storage pattern Pre/Post Script Affinity - BasicAuth Table Upload is fixed to address the MID Server CPU spike. (PRB1791441)</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.1 - September 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_wyb_w4s_pcc\">\n <li class=\"li\">Solaris LDOM infrastructure pattern respects the "glide.discovery.hostname.case sys_properties, to format the 'Name" attribute based on the value(No change, Lower case, Upper\n case)</li>\n <li class=\"li\">A10 Load Balancer pattern, Extension "Collect A10 Partition info" A10 LBs on CLI 5.2.1+, collects the partitions information</li>\n <li class=\"li\">AWS tags are getting populated for cmdb_ci_cmp_resource records</li>\n <li class=\"li\">Large table handling on (cmdb_rel_ci) table triggered by AzureDefaultDeleteStrategyVM Delete Strategy</li>\n <li class=\"li\">UNIX Cluster - VERITAS Cluster pattern fixed an error duplicate cmdb_ci_unix_cluster_resource records in the payload</li>\n <li class=\"li\">OpenShift Kubernetes cluster discovery has been fixed to ensure StatefulSets are not filtered out, even if the YAML file does not include an initContainer</li>\n <li class=\"li\">NetApp Storage Cluster-Mode - HTTP pattern populates RAM field value in "MB"</li>\n <li class=\"li\">NetApp Storage Cluster-Mode - HTTP pattern now populates the firmware version of ONTAP</li>\n <li class=\"li\">GCP Asset Inventory pattern populates the tags for the Google Cloud storage bucket</li>\n <li class=\"li\">The Network Switch pattern has been fixed to resolve the error IP-Switch Switch Stack" pre sensor execution with error = TypeError: Cannot convert null to an object</li>\n <li class=\"li\">RHV Virtual Machines pattern now populates CPU and RAM attributes of the virtual machine</li>\n <li class=\"li\">JBoss pattern collects version information for both the Enterprise Application platform and the Application server</li>\n <li class=\"li\">MSSQL DB on Windows pattern now deletes SQL Discovery reports. A new system property,sn_itom_pattern.threshold_time_to_delete_mssql_reports, has been added to control the threshold\n time for deletion</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_wty_fwy_dcc\">\n <li class=\"li\">The Pure Storage FlashArray pattern populates additional attributes "Encryption at rest" and "Encryption algorithm" in the Storage Server table</li>\n <li class=\"li\">Storage patterns:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_j5y_fwy_dcc\">\n <li class=\"li\">Dell EMC PowerMax</li>\n <li class=\"li\">Dell EMC Data Domain</li>\n </ul></li>\n <li class=\"li\">The Amazon AWS - ECS pattern supports Amazon Elastic Container Registry (Amazon ECR) image</li>\n <li class=\"li\">The Scan Container Image pattern supports scanning container images in the following repositories:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_dd1_c3g_lcc\">\n <li class=\"li\">Public repositories</li>\n <li class=\"li\">Self-hosted private repositories</li>\n <li class=\"li\">Amazon ECR, both public and private repositories</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_fky_3wy_dcc\">\n <li class=\"li\">AKS discovery of Cluster and resources without having a dependency on Azure CLI for MS Entra ID</li>\n <li class=\"li\">Google Cloud Platform (GCP) - Virtual Server pattern fixed to create a relationship between Google virtual machine and Server</li>\n <li class=\"li\">F5-Cluster pattern fixed the operational_status field based on the value of "sysCmTrafficGroupStatusFailoverStatus"</li>\n <li class=\"li\">RHV Virtual Machines pattern updates the IP Address field in the [cmdb_ci_ip_address] table</li>\n <li class=\"li\">Tag extension: "Azure Subscriptions Discovery For Management Group" pattern fixed to handle tag contains a null value</li>\n <li class=\"li\">The Oracle RAC Single Node" pre-post sensor is fixed to enable high memory consumption</li>\n <li class=\"li\">The AVI LB pre-execution script "Get all vCenter Datacenters" is fixed</li>\n <li class=\"li\">Azure service account discovery marks closed accounts as retired/inactive</li>\n <li class=\"li\">NetApp Storage Cluster-Node - HTTP" pattern: the models and manufacturer value in the [cmdb_ci_chassis] table are fixed</li>\n <li class=\"li\">Kubernetes "ReplicationController" table: the duplicate records issue is fixed</li>\n <li class=\"li\">Fixed the HPE discovery - Physical entity relationship</li>\n <li class=\"li\">The problem with the Kubernetes cluster pattern not populating empty serial number value in the [cmdb_serial_number table] is fixed</li>\n <li class=\"li\">The Kubernetes discovery is fixed, to work if [cmdb_key_value] value field is empty</li>\n <li class=\"li\">The issue with the old Kubernetes version imageID that didn't contain the repository details is fixed</li>\n <li class=\"li\">Kubernetes discovery handles Kubernetes node API returns empty value for the node memory</li>\n <li class=\"li\">Kubernetes pattern discovery: New MID server property: "sn_itom_pattern.kubernetes_create_server" handles the creation of [cmdb_ci_linux_server] optional</li>\n <li class=\"li\">The IBM WebSEAL pattern creates the load balancer reference in the LB Pool Member table</li>\n <li class=\"li\">The "MSSql DB On Windows" pattern populates version 2008 R2 and 2014</li>\n <li class=\"li\">The Microsoft CA - Certificate Management pattern filtered the expired certificate if the newly introduced system property:\n "sn_itom_pattern.exclude.expired.certificates.from.discovery" is set to "true" . The fixed discovery is scheduled to discover the OID value of a single certificate template</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.1 - June 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">AIX Server Pattern populates the correct value in the [start_date] field. The value is in YYYY-MM-DD HH:MM:SS format.</li>\n <li class=\"li\">The Azure - DNS Zone Recordsets (LP) Pattern is fixed to handle the error Illegal character in opaque part at index 6: https:\\/\\/management.azure.com:443\\/.</li>\n <li class=\"li\">The Azure Application Gateway TD (LBS) Pattern collects the Private and Public IP address.</li>\n <li class=\"li\">Options for Windows Server 2019 and 2022 are added under the Windows Servers & Computers section in the Discovery configuration console, within the Discovery definition\n menu.</li>\n <li class=\"li\">GCP Event Job system log (info messages) with account numbers and credentials handle using system properties [sn_itom_pattern.log_gcp_event_job] set to true/false, in order to\n enable/disable the info messages.</li>\n <li class=\"li\">The Oracle Listener HD Pattern collects all Oracle DB on the host.</li>\n <li class=\"li\">The Pure Storage Pattern is fixed to establish relationships when detecting Fiber Channel.</li>\n <li class=\"li\">The SSHTerminalInteractiveCommand is initiating the expected "VMware vCenter" probes.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.0 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">The Linux server pattern populates the certificates' data from Java KeyStore. The "Collect Certificates" pattern extension is disabled by default.</li>\n <li class=\"li\">The Windows Server pattern populates the certificates' data from Java KeyStore and Windows certificate store. The pattern extension is disabled by default.</li>\n <li class=\"li\">The new system property, "sn_itom_pattern.k8s_run_k8s_cloud_discovery," prevents the automatic scheduling of cloud Kubernetes cluster discovery.</li>\n <li class=\"li\">The "Azure - Get Kubernetes Clusters" pattern creates a relationship between the Kubernetes cluster and the resource group.</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">The ״Amazon AWS - Kubernetes Discovery and Schedule Creator״ pattern is renamed asthe "Amazon AWS - Get Kubernetes Clusters" pattern.</li>\n <li class=\"li\">The "Azure - Kubernetes Discovery and Schedule Creator" pattern is renamed as the "Azure - Get Kubernetes Clusters" pattern.</li>\n <li class=\"li\">The "Google Cloud Platform (GCP) - Kubernetes Discovery and Schedule Creator" pattern is renamed as the "Google Cloud Platform (GCP) - Get Kubernetes Clusters" pattern</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Amazon <ul class=\"ul\">\n <li class=\"li\">The "Amazon AWS - Get Kubernetes Clusters" pattern updates the FQDN in the FQDN field</li>\n <li class=\"li\">The Kubernetes cluster state is marked as retired when the cluster is removed</li>\n <li class=\"li\">The "Amazon AWS Inventory Tags" pattern execution performance is improved from 659ms to 7 ms</li>\n </ul>\n </li>\n <li class=\"li\">Azure <ul class=\"ul\">\n <li class=\"li\">The "Azure Application Gateway" pattern creates a relationship between the resource group and the load balancer</li>\n <li class=\"li\">The "Azure - Get Kubernetes Clusters" pattern updates the FQDN in the FQDN field</li>\n <li class=\"li\">The Kubernetes cluster state is marked as retired when the cluster is removed</li>\n <li class=\"li\">The Azure cloud discovery performance is improved: <ul class=\"ul\">\n <li class=\"li\">The MID-Server property "mid.cloud.discovery.sonar.discover_all_azure_datacenters" has been added. Its value is false by default, indicating that the\n discovery will solely operate on an active datacenter</li>\n <li class=\"li\">The "Azure datacenter" discovery pattern establishes or updates regions that contain resources per service account.</li>\n <li class=\"li\">The "Azure - Virtual Machine", "Azure - Hardware Type" and "Azure Cloud Hardware Type" patterns execute based on the new hardware type Model per active\n datacenter within the service account</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Google <ul class=\"ul\">\n <li class=\"li\">The "Google Cloud Platform (GCP) - Get Kubernetes Clusters" pattern updates the Fully qualified domain name field value in the Kubernetes cluster table</li>\n <li class=\"li\">The Kubernetes cluster state is marked as retired when the cluster is removed</li>\n </ul>\n </li>\n <li class=\"li\">Kubernetes <ul class=\"ul\">\n <li class=\"li\">The "Kubernetes" pattern collects node labels and annotations and populate them in the [cmdb_key_value] table</li>\n <li class=\"li\">The "Kubernetes" pattern and the "Kubernetes Event" pattern don't create duplicate records for the same cluster in the "Docker Container" Table</li>\n <li class=\"li\">The "Kubernetes" pattern performance is improved by [cmdb_key_value] filtering</li>\n <li class=\"li\">The discovery of OnPrem Kubernetes cluster functions without the cluster's resource ID</li>\n </ul>\n </li>\n <li class=\"li\">Nutanix <ul class=\"ul\">\n <li class=\"li\">The "Nutanix Components" pattern extension, "Nutanix Tags", creates or updates tags regardless of the category limitations</li>\n <li class=\"li\">The "Nutanix Components" pattern establishes only one-to-many relationships between the Nutanix Host and the Nutanix VM Instances</li>\n </ul>\n </li>\n <li class=\"li\">The "Microsoft CA" pattern's issue of duplicate certificate records in the "Unique Certificate" table is resolved. The issue was caused by variations in the format value of the\n fingerprint in the "Fingerprint" field.</li>\n <li class=\"li\">The "Veritas/VxVM Volume Replicator" process classifier is applied to horizontal discovery patterns, rather than being applied to top-down discovery</li>\n <li class=\"li\">The "Oracle OCI - Autonomous DB (LP)" pattern enables the discovery of Autonomous Databases</li>\n <li class=\"li\">The "Tuxedo" pattern has been updated to ensure the accurate version is reflected in the "Tuxedo" table</li>\n <li class=\"li\">The "Next Generation Fortinet Network Firewall" pattern successfully populates the [serial_number] field</li>\n <li class=\"li\">In the "F5 BigIP LTM" pattern step, the "bigpipe.displayservicenames" value is configured to be set to "false"</li>\n <li class=\"li\">The "Linux Server" pattern extension, "UNIX Cluster - Linux Pacemaker Cluster", populates the cluster nodes, cluster resources, and cluster virtual IPs of the Linux Pacemaker\n cluster</li>\n <li class=\"li\">The "MSSQL DB On Windows" pattern extension, "Collect MSSQL Cluster Info - MSSQL Cluster", retrieves the MSSQL cluster IP address</li>\n <li class=\"li\">The "Scan Container Image" pattern supports the Trivy versions v0.44.0 or later.</li>\n <li class=\"li\">The "IBM HMC Server" pattern updates the name and status of the LPAR Instances</li>\n <li class=\"li\">The "Azure Application Gateway (LP)" pattern creates a relationship between the Resource Group and the Cloud Load Balancer</li>\n <li class=\"li\">\n To enhance the efficiency of the "Multi Paged Orchestrator" patterns and decrease both execution time and memory usage, a new column named "orchestrator_page" was\n introduced in the "Horizontal Paged Payload" table</li>\n <li class=\"li\">The "Collect Container Repository" extension is executed if the [cmdb_ci_container_repository] entry name is empty</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.0 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_ekc_mlb_t1c\">\n <li class=\"li\">WebSphere Message Broker on UNIX pattern supports IBM App Connect Enterprise 11.</li>\n <li class=\"li\">OpenStack Discovery (Private Cloud).</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_e4t_mlb_t1c\">\n <li class=\"li\">F5 Pattern updates the Subject Alternative name field.</li>\n <li class=\"li\">IBM HMC Server Pattern creates a relationship between all of the LPAR instances in the LPAR names with the processor pool.</li>\n </ul></li>\n <li class=\"li\">Azure:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_rsz_plb_t1c\">\n <li class=\"li\">Azure Cloud discovery is inserting the valid value in the Location reference field.</li>\n <li class=\"li\">Azure VM Instance - Uniform Scale Set pattern discover CPU and Memory information.</li>\n <li class=\"li\">Azure VM Instance - Uniform Scale Set pattern is enhanced, if there is no response from the API then it gracefully terminates.</li>\n <li class=\"li\">Azure - NIC (LP) pattern is fixed to populate the source_native_key value in the correct format.</li>\n </ul></li>\n <li class=\"li\">Google: Improved the security on the Google Credential User Interface page - Add an Access Control List restricting the user access to the appropriate role/user group.</li>\n <li class=\"li\">Docker:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_bh1_slb_t1c\">\n <li class=\"li\">The Docker pattern creates a relationship between the Docker engine and the Docker Container.</li>\n <li class=\"li\">The Docker Pattern populates the Docker local image.</li>\n </ul></li>\n <li class=\"li\">Changed: The Pure FlashArray storage pattern is disabled by default.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_dx5_qw5_21c\">\n <li class=\"li\">Pure Storage FlashArray discovery</li>\n <li class=\"li\">SAP Hana 2.0 DB Catalog discovery</li>\n <li class=\"li\">Microsoft CA Pattern discovers additional attributes</li>\n <li class=\"li\">AWS Cloud Discovery now discovers additional attributes on the Cloud organizations and Cloud Service Account Tables</li>\n <li class=\"li\">GCP Cloud credentials now support standard Google Cloud Credential JSON file importing</li>\n </ul></li>\n <li class=\"li\">Fixed:</li>\n <li class=\"li\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_r3q_rw5_21c\">\n <li class=\"li\">Network and Subnet patterns no longer truncate the address space - AWS, Azure, and GCP</li>\n <li class=\"li\">Kubernetes Pattern - Populates Labels and Annotations for Kubernetes Nodes</li>\n <li class=\"li\">IBM PowerHA Cluster (HACMP) Pattern - updates correct FQDN for AIX Servers</li>\n <li class=\"li\">MSSql DB On Windows Pattern - Deletes the SQL discovery report after discovery is complete</li>\n <li class=\"li\">Azure:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_s3q_rw5_21c\">\n <li class=\"li\">Azure - Sub Account (LP) Pattern - all tenants now under root</li>\n <li class=\"li\">Azure - Virtual Machine (LP)" Pattern - new VMs build the relationship with the OS Server</li>\n <li class=\"li\">Azure - NIC (LP) and Azure NIC Tags Pattern - now collects the tags</li>\n </ul></li>\n <li class=\"li\">Amazon:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_t3q_rw5_21c\">\n <li class=\"li\">Amazon AWS - Internet Gateway (LP) Pattern - Creates a relationship between Network and Internet Gateway EP</li>\n <li class=\"li\">Amazon AWS API Gateway Pattern - supports Paginating</li>\n </ul></li>\n <li class=\"li\">Google:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_u3q_rw5_21c\">\n <li class=\"li\">GCP TCP-UDP Load Balancing Pattern - populates LB Backend Service, IP and Port, Global LB, Pools, and Pool members</li>\n <li class=\"li\">Google Cloud Platform (GCP) - Get Logical Datacenters Pattern - discovers Northamerica-northeast2 datacenter</li>\n <li class=\"li\">Google Cloud Platform (GCP) - Disk and Virtual server Pattern - IRE error fixed</li>\n </ul></li>\n <li class=\"li\">Microsoft CA Pattern:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_v3q_rw5_21c\">\n <li class=\"li\">Fixed issue with High Memory Consumption</li>\n <li class=\"li\">Populates srenewal_tracking for certificate based on system property</li>\n <li class=\"li\">MID Server no longer receives responses exceeding the allowed number of rows</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.1 - December 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_cjm_mbs_pzb\">\n <li class=\"li\">Oracle-GLAS Export Utility:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_gfc_nbs_pzb\">\n <li class=\"li\">File Name change to lowercase</li>\n <li class=\"li\"><machine_name>.txtfile - is now created under the log folder</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Azure VM Instance - Uniform Scale Set Pattern: Corrected the region part of the [source_native_key] and removed duplicate records because more than one VM can have the same template.</li>\n <li class=\"li\">Azure Application Gateway (LP): Service Mapping is fixed for services on Port 80 and Private IPs</li>\n <li class=\"li\">Cloud Foundry:Operational Status for [cmdb_ci_pcf_organization] and [cmdb_ci_pcf_appl] CIs</li>\n <li class=\"li\">Azure NIC Event: The IRE error is fixed</li>\n <li class=\"li\">F5 - SSH - SSL Certification: The broken NDL is fixed</li>\n <li class=\"li\">Solaris Server: The default route without the interface can be retrieved</li>\n <li class=\"li\">Azure Application Gateway TD (LBS): Parsing is corrected for the Application Gateway service attributes</li>\n <li class=\"li\">AVI Load Balancer Controller and Avi Load Balancer Controller - Session-based: The PORT number and IP address for [cmdb_ci_lb_service] CIs are fixed for AVI Controller load balancer\n services</li>\n <li class=\"li\">Kubernetes and Pattern Library: Kubernetes WorkLoad Components: a mid-server property is added. When activated, Kubernetes Volume is populated and the Kubernetes WorkLoad Components are\n optimized.</li>\n <li class=\"li\">The Oracle DB on UNIX Pattern is able to fetch the DB Name, DB Unique Name, Host Name & Instance</li>\n <li class=\"li\">Microsoft CA - Certificate Management Pattern: The [subject_organizational_unit] field is now populated with the expected value</li>\n <li class=\"li\">Jboss Pattern: The correct [Version] is getting populated for JBoss 29 installed on Windows Server</li>\n <li class=\"li\">Azure - Sub Account (LP): fixed the query to limit Management Groups</li>\n <li class=\"li\">Post sensor "Delete Old Relations with Storage Account for Storage Containers": modified to have the property use_split_payload/"Use Split Payload" set to true. Fixed the Out of Memory\n issue</li>\n <li class=\"li\">Nutanix components Pattern: Fixed the relationship Managed by::Manages</li>\n <li class=\"li\">Next Generation Fortinet Network Firewall pattern:Fortinet firewall in a cluster, correctly mapping the serial number attribute value in the [cmdb_serial_numbers] table to the respective\n firewall nodes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Sybase DB Catalog</li>\n <li class=\"li\">Discovery partitions from Citrix LB and support discovery via NITRO APIs</li>\n </ul></li>\n <li class=\"li\">Changed: OS template migration to new model</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">K8 Discovery</li>\n <li class=\"li\">F5 Certificate discovery</li>\n <li class=\"li\">ZooKeeper Server Pattern fails with Could not find host item in Identification engine output payload</li>\n <li class=\"li\">Google Cloud Platform (GCP) - Virtual Server fails with Payload Errors</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - September 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_gb3_gj2_5yb\">\n <li class=\"li\">Citrix NetScaler load balancer discovery using NITRO APIs.</li>\n <li class=\"li\">BYOL on Azure, GCP, and AWS: support for the license key value for GCP Windows, RHEL, and SQL servers.</li>\n <li class=\"li\">Amazon AWS ElastiCache pattern: tags for databases.</li>\n <li class=\"li\">DBA report discovery for Apache Cassandra, MS SQL, MySQL, MongoDB, and Oracle databases.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_i5v_kj2_5yb\">\n <li class=\"li\">All LP files moved to the standard "update" folder, as their current "if.paris.pattern.engine" is outdated.</li>\n <li class=\"li\">The Apache Cassandra DB Pattern was refactored.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_ykv_tj2_5yb\">\n <li class=\"li\">Amazon AWS - ECS:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_xpl_lj2_5yb\">\n <li class=\"li\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_iql_lj2_5yb\">\n <li class=\"li\">Task and Task Definition relationship</li>\n <li class=\"li\">"Amazon Parse ECS Tags" fixed Service Tags</li>\n <li class=\"li\">Amazon AWS - EC2: detection steps on Linux Server when the "compiled by" value is "Xen"</li>\n <li class=\"li\">Azure Cloud Discovery:</li>\n </ul></li>\n <li class=\"li\">Object ID between Azure - Hardware Type (LP) and Azure - Virtual Machine (LP)</li>\n <li class=\"li\">The Post sensor pattern pre-postsfor 'Azure - Virtual Machine (LP)' were unnecessarily holding on to large objects for too long.</li>\n <li class=\"li\">Azure Events: Azure events were not able to process when a new hardware type was enabled</li>\n </ul></li>\n <li class=\"li\">NetApp Storage Cluster Mode:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_gnk_qj2_5yb\">\n <li class=\"li\">Under the "Normalize disk data" step, the field [disk_interface] is replaced with "device_interface"</li>\n <li class=\"li\">Fixed the [cmdb_ci_storage_cluster_node] tables [operational_status] field value.</li>\n <li class=\"li\">Fixed the [cmdb_ci_disk] Hosted On::Hosts [cmdb_ci_diskshelf_chassis] relationship</li>\n <li class=\"li\">Fixed the Reference to cluster in the Storage Cluster Node table</li>\n </ul></li>\n <li class=\"li\">Next Generation Cisco Firewall: fixed hung discovery</li>\n <li class=\"li\">Microsoft CA - Certificate Management:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_m1p_pj2_5yb\">\n <li class=\"li\">Skipped glide.discovery.certs.enable_renewal_task_creation_on_for_discovered_certificates</li>\n <li class=\"li\">Fixed the condition on the failover step to [set root_issuer] name</li>\n </ul></li>\n <li class=\"li\">Couchbase Classifier: fixed the false positive on the instance creation</li>\n <li class=\"li\">Couchbase Instance pattern: support for "Parse the Remote Clusters"</li>\n <li class=\"li\">MSSql DB On Windows: fixed Pre-sensor script "Create reference bw MSSQL Components and Windows Server"</li>\n <li class=\"li\">Fixed edition for MSSQL Server 2022 "Enterprise Evaluation Edition"</li>\n <li class=\"li\">The Credentialless Discovery Network pattern was failing during IRE processing due to duplicate payload items being generated in the pattern</li>\n <li class=\"li\">ColdFusion Application Server pattern: fixed the filtering issue</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - August 2023</dt>\n <dd class=\"dd\"><p class=\"p\">New:</p>\n <ul class=\"ul\">\n <li class=\"li\">The NetApp pattern is supporting HTTP REST API.</li>\n <li class=\"li\">IBM WebSEAL TD discovery is added.</li>\n <li class=\"li\">Installed Software discovery via Aqua Trivy - Generate and download SBOM per docker image</li>\n <li class=\"li\">AWS Cloud discovery Retry mechanism</li>\n </ul>\n <p class=\"p\">Fixed:</p>\n <ul class=\"ul\">\n <li class=\"li\">Migrate Azure pattern steps from Availability Zone to Availability Sets</li>\n <li class=\"li\">Microsoft SQL Cluster discovery is refactored</li>\n <li class=\"li\">Legacy Password2 system</li>\n <li class=\"li\">IBM HMC Server pattern - the pre-execution Scripts</li>\n <li class=\"li\">The relationships between the CIs in Nutanix V5.20</li>\n <li class=\"li\">The deletion strategy in the [cmdb_ci_snat_ip_pool] table</li>\n <li class=\"li\">""MSSQL DB on Windows"" pattern now adds appropriate reference value for the field ""server"" in the [cmdb_ci_mssql_cluster_node] class</li>\n <li class=\"li\">Microsoft CA Certificate discovery failed when the server locale is not using ""dd/MM/yyyy"" - Unparseable date: ""No Valid Date"" or wrong date</li>\n <li class=\"li\">The error handling for the Kubernetes pattern is improved.</li>\n <li class=\"li\">Azure - The VM Scale Set patterns are populating the location field correctly from a reference field</li>\n <li class=\"li\">The Windows ARP and Windows NDP steps in the Windows OS - Server pattern are fixed</li>\n <li class=\"li\">SQL Components discover by quick discovery even though no SQL Server Service installed on the VM</li>\n <li class=\"li\">IBM and Azure API command scripts log error details are added</li>\n <li class=\"li\">A10 Load Balancer Services with Pool Reference</li>\n <li class=\"li\">Google Cloud Platform (GCP) - Virtual Server pattern failed with MULTIPLE_DEPENDENCIES found between Hardware Type and Google Datacenter</li>\n <li class=\"li\">Slow Query - ASYNC: Discovery - Sensors Pattern Launch</li>\n <li class=\"li\">Cloud discovery is updating discovery_source of the CIs discovered</li>\n <li class=\"li\">Linux Server pattern extension ""Get Object Id For OCI Linux Server"" timeout 10 sec if Linux Server VM is not hosted on OCI</li>\n <li class=\"li\">AWS API command had a log error body for HTTP 400</li>\n <li class=\"li\">Quick Discovery: All SQL components are discovered and no duplicate records are created</li>\n <li class=\"li\">Azure - File Share (LP) pattern populate data in the [cmdb_ci_cloud_file_share] table</li>\n <li class=\"li\">Microsoft CA Certificate Management pattern populates correct attributes - Issuer Distinguished Name, Subject Distinguished Name, Fingerprint Algorithm, Signature Algorithm</li>\n <li class=\"li\">JBoss Fuse pattern incorrectly triggered for ServiceMix software</li>\n <li class=\"li\">The relationship between the Linux server and Azure VM instance</li>\n <li class=\"li\">EMC Isilon pattern corrected relation and reference to [cmdb_ci_storage_node_element]</li>\n <li class=\"li\">Amazon AWS Serverless Database tags pattern extension is creating a tag for cloud database</li>\n <li class=\"li\">AVI Load Balancer Controller pattern is populating the IP address field</li>\n <li class=\"li\">Azure Resource Graph (ARG) API - the response mapping is updatedto adhere to the latest API response update</li>\n <li class=\"li\">Additional checks to validate SPDX SBOM content are added</li>\n <li class=\"li\">The post-sensor script ""create a relation between HPE BladeSystem blade and OS Server"" is updated</li>\n <li class=\"li\">The container image scan and SBOM generation can be done by using Aqua Trivy installation instead of an uploaded file.</li>\n <li class=\"li\">Citrix Netscaler SDX pattern failed at step 4 regex fails to parse the data</li>\n <li class=\"li\">SBOM - Docker Image name overridden, Invalid SBOM files, Old SBOM Attachment Files delete and spdx-json"" and ""spdx"" file types</li>\n <li class=\"li\">AKS token issue for AD-enabled clusters</li>\n <li class=\"li\">Oracle DB, Oracle db-11g, and Oracle GLAS Oracle DB on UNIX patterns failed with payload error</li>\n <li class=\"li\">The pre-requisite check to migrate probes to patterns was failing</li>\n <li class=\"li\">Oracle LMS recertification - <ul class=\"ul\">\n <li class=\"li\">Collection-<machine_name>.txt file - can be created in the log folder and additional FS data</li>\n <li class=\"li\">Oracle GLAS reports for middleware components</li>\n <li class=\"li\">Discover Oracle middleware components</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - June 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_e5z_bm4_4xb\">\n <li class=\"li\">New WebSEAL and ISAM creation pattern to support version 9. x and above. The pattern should be supported with REST API.</li>\n <li class=\"li\">Implemented MID bypass Proxy property</li>\n <li class=\"li\">Azure VM Scale Set discovery pattern (Orchestrator Uniform Mode)</li>\n <li class=\"li\">Created a relationship between Azure regular VM Instance and VMs ScaleSet (Flexible mode)</li>\n <li class=\"li\">Added PCF Bosh resources to the existing Cloud Foundry pattern, based on new OpsMan API functionality.</li>\n <li class=\"li\">MSSQL DB on Windows pattern Collected MSSQL Components Editions using MSSQL report Utility.</li>\n <li class=\"li\">Azure VM LP patternwill be changed to trigger after Datacenter discovery, rather than hardware type</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_f5z_bm4_4xb\">\n <li class=\"li\">Trailing "." in the Palo Alto network device name was caused due to use to nslookup in Next Generation Palo Alto Firewall.</li>\n <li class=\"li\">EMC Isilon pattern merged node and node elements</li>\n <li class=\"li\">NetApp Storage Cluster-Mode" pattern retrieves a specific device's serial number.</li>\n <li class=\"li\">WebLogic application server pattern was failing with the error "Failed to get file due to the path being too long 2,004. The path expression should not exceed 2,000 characters"</li>\n <li class=\"li\">"Default form" view for the 'cmdb_ci_instance_scale_set' table from the 'CMDB CI Class Models' store app.</li>\n <li class=\"li\">ESX server has multiple Runs-on relationships to HPE BladeSystem Blades</li>\n <li class=\"li\">Pattern IBM PowerHA Cluster (HACMP) changes were missing relation (between UNIX Cluster Node (cmdb_ci_unix_cluster_node) and the AIX server (cmdb_ci_aix_server)), cluster node state\n and created duplicate resource groups.</li>\n <li class=\"li\">The regex in the "DB2 on Linux" pattern step "Get instance name from PPID" was removed and hard-coded as a 0.</li>\n <li class=\"li\">"Computer" and "Virtual Machine Instance" in Azure and AWS currently has 'Virtualized by::Virtualizes' relationship</li>\n <li class=\"li\">Discovery attempts to default ports when adding a new SQL server.</li>\n <li class=\"li\">Azure (LP) Patterns Extension Sections to get Azure Tags removed duplicate key/value pairs before creating relationships to Main CI</li>\n <li class=\"li\">Azure Events can contain Resource IDs with different case-sensitive naming</li>\n <li class=\"li\">Azure Virtual Machine Event is failing with MULTIPLE_DEPENDENCIES error.</li>\n <li class=\"li\">"Issuer" and "Root Issuer" fields are not being set by the F5 certificate extension</li>\n <li class=\"li\">container image scan failure reason shows in the message field</li>\n <li class=\"li\">Azure Event patterns execute additional and unneeded API calls contributing to 429 errors</li>\n <li class=\"li\">Google Cloud Platform (GCP) - Cloud SQL DB failing with an unknown error</li>\n <li class=\"li\">Cassandra DB Discovery fixed for nodes that is having multiple Cassandra installations.</li>\n <li class=\"li\">Microsoft Azure Inventory (LP): cmdb_key_value table is not populated by the LP pattern</li>\n <li class=\"li\">Microsoft Azure Inventory (LP): deletion strategy is worked</li>\n <li class=\"li\">Discovery and Service Mapping Patterns 1.0.99 sets Discovery Status Source=scan_container_images and Discover=ContainerImages, that are missing from the choice lists</li>\n <li class=\"li\">Add OOB fix to migrate new hardware type model</li>\n <li class=\"li\">Azure Cloud Discovery: Throttling Error (429) fixed</li>\n </ul></li>\n <li class=\"li\">Kubernetes:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_g5z_bm4_4xb\">\n <li class=\"li\">[Credential-less] [Serverless] Kubernetes Volume table is now populating the Kubernetes Cluster attribute</li>\n <li class=\"li\">Kubernetes pattern does use full manifest digest for image_id.</li>\n <li class=\"li\">Kubernetes discovery was failing with CMDB App version 1.42.0 and Patterns app 1.0.96</li>\n <li class=\"li\">Kubernetes OOTB pattern updated the "name" field in the cmdb_ci_kubernetes_cluster table as "OnPrem"</li>\n <li class=\"li\">Kubernetes discovery will not create an invalid pod record if the cmdb_ci_kubernetes_pod table is empty</li>\n <li class=\"li\">The OpenShift extension in the Kubernetes pattern is fixed with "Cannot convert null to an object"</li>\n <li class=\"li\">Some Kubernetes components like cmdb_ci_kubernetes_replicasets are removed from the CMDB</li>\n </ul></li>\n <li class=\"li\">Changed: Azure Functions, Azure Website, Azure Database LP, and Azure DNS Zones patterns are changed to Cloud resources type.</li>\n <li class=\"li\">Removed: Remove the tag extension section from the Azure Database TD pattern.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_awm_2xm_gxb\">\n <li class=\"li\">A new Pattern to discover WebSEAL and ISAM is released. The supported versions are 9. x and above. The Pattern should be supported with REST API.</li>\n <li class=\"li\">The MID bypass Proxy property is Implemented.</li>\n <li class=\"li\">A new Azure VM Scale Set Pattern (Orchestrator Uniform Mode) is released.</li>\n <li class=\"li\">A new relation is created between Azure regular VM Instance and VMs Scale Set (Flexible mode)</li>\n <li class=\"li\">PCF BOSH resources are added to the existing Pivotal Cloud Foundry Pattern, based on new OpsMan API functionality.</li>\n <li class=\"li\">MSSQL DB on Windows Pattern Collected MSSQL Components Editions using MSSQL report Utility.</li>\n <li class=\"li\">Azure VM LP Pattern is changed to trigger after the Datacenter discovery, rather than Hardware Type.</li>\n <li class=\"li\">Trailing "." in the Palo Alto network device name was caused due to use to nslookup in Next Generation Palo Alto Firewall.</li>\n <li class=\"li\">The EMC Isilon Pattern merged node and node elements.</li>\n <li class=\"li\">The NetApp Storage Cluster-Mode Pattern didn't retrieve the serial number for a specific device.</li>\n <li class=\"li\">The WebLogic application server Pattern was failing with the error "Failed to get file due to the path being too long 2,004. The path expression should not exceed 2,000\n characters".</li>\n <li class=\"li\">The "Default form" view of the [cmdb_ci_instance_scale_set] table in the 'CMDB CI Class Models' store app.</li>\n <li class=\"li\">The ESXi server Pattern had multiple Runs-on relationships to the HPE BladeSystem blades.</li>\n <li class=\"li\">The IBM PowerHA Cluster (HACMP) Pattern changes were missing the relation between the UNIX Cluster Node [cmdb_ci_unix_cluster_node] and the AIX server [cmdb_ci_aix_server]. A cluster\n node state created duplicate resource groups.</li>\n <li class=\"li\">The regex in "DB2 on Linux" pattern step "Get instance name from PPID" was removed and hard-coded as a 0.</li>\n <li class=\"li\">The "Computer" CI and "Virtual Machine Instance" CI of Azure and AWS had a 'Virtualized by::Virtualizes' relationship.</li>\n <li class=\"li\">The MSSQL DB on Windows Pattern was failing due to using the default port.</li>\n <li class=\"li\">The Azure (LP) pattern extension sections of Azure Tags did not create duplicate key-value pairs before creating relationships.</li>\n <li class=\"li\">The Azure Event Patterns were failing due to case-insensitive conditions.</li>\n <li class=\"li\">The Azure Virtual Machine Event Pattern was failing with the "MULTIPLE_DEPENDENCIES" error. The relationship between NIC and LDC being was created twice.</li>\n <li class=\"li\">F5 Load Balancer Pattern was failing to add "Issuer" and "Root Issue" to Certificates.</li>\n <li class=\"li\">The Container image scan was failing on timeout and no failure reason was logged.</li>\n <li class=\"li\">Azure Event patterns executed unwanted API calls.</li>\n <li class=\"li\">Google Cloud Platform (GCP) -the Cloud SQL DB was failing with the error "JAVASCRIPT_CODE_FAILURE: Caused by an error in the Ad hoc script 'EvalClosure-Populate Hardware Type Table'\n at line 4"</li>\n <li class=\"li\">Kubernetes</li>\n <li class=\"li\">The [Credential-less] [Serverless] Kubernetes Volume table wasn't populating the Kubernetes Cluster attribute.</li>\n <li class=\"li\">The Kubernetes Pattern didn't use full manifest digest for image_id.</li>\n <li class=\"li\">The Kubernetes discovery was failing with CMDB App version 1.42.0 and Patterns app 1.0.96.</li>\n </ul></li>\n <li class=\"li\">Changed: The Azure Functions, Azure Website, Azure Database LP, and Azure DNS Zones patterns are changed to Cloud resources type (formerly application type). Visit the Service Now documentation\n site for detailed information on products discovered by ITOM Visibility.</li>\n <li class=\"li\">Removed: The tag extension section from the Azure Database TD pattern.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - March 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Azure event collection and processing that updates the CMDB configuration items.</li>\n <li class=\"li\">Collects events across multiple subscriptions, at the Azure management group level.</li>\n <li class=\"li\">Replaces the old approach of event collection through Azure configurations.</li>\n <li class=\"li\">A deletion strategy is added to delete container application records if the container is no longer available.</li>\n <li class=\"li\">Disables alert configuration while migrating to pull-based events.</li>\n <li class=\"li\">Installed software records are added for additional software.</li>\n <li class=\"li\">GCP Cloud Discovery - [volume_name] is now populating GCP snapshots.</li>\n <li class=\"li\">Citrix Xen HyperV extension is now populating CPU count/CPU core count and more values.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Azure Inventory Pattern is now supporting large payloads.</li>\n <li class=\"li\">Cloud Foundry Pattern is now supporting v3 API.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_bqk_ggc_mxb\">\n <li class=\"li\">Kubernetes <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_uqk_ggc_mxb\">\n <li class=\"li\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_vqk_ggc_mxb\">\n <li class=\"li\">Kubernetes Discovery was failing with the error: "no relations defined for dependent class".</li>\n <li class=\"li\">The first entry on sn_itom_pattern.kubernetes_annotation_list value (array) was filtered out during Kubernetes discovery.</li>\n <li class=\"li\">Kubernetes discovery is now updating [cmdb_ci_kubernetes_volume] gracefully.</li>\n <li class=\"li\">The "Undefined" Pattern error occurred when K8s workloads (daemonset, replicaset, statefulset) were not discovered properly.</li>\n <li class=\"li\">[sn_itom_pattern.k8s_aws_cli_to_generate_token] property is now active.</li>\n <li class=\"li\">Kubernetes discovery was ignoring service relations to empty or undefined workload components.</li>\n <li class=\"li\">[K8S-SAM][kubernetes pattern] all container environment variables are now collected.</li>\n <li class=\"li\">[k8S-SAM] Virtual-CPU is now populated for containers without CPU limits.</li>\n <li class=\"li\">[K8S-SAM] container enrich script is now triggered correctly.</li>\n <li class=\"li\">[K8S-SAM] software package details are now updated to the containers.</li>\n <li class=\"li\">[K8S-SAM] [Docker] [Kubernetes] User Password masked in [cmdb_ci_db_mssql_instance] table.</li>\n </ul></li>\n <li class=\"li\">AWS and Azure: the discovery failed after capi due to the Pattern migration to the new hardware type.</li>\n </ul></li>\n <li class=\"li\">AWS <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_y4v_ggc_mxb\">\n <li class=\"li\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_z4v_ggc_mxb\">\n <li class=\"li\">AWS discovery - Event-based discovery Object ID issue is fixed.</li>\n <li class=\"li\">Cloud tags for the AWS EC2 instance are now removed from [cmdb_key_value] when the instance is terminated.</li>\n <li class=\"li\">The tags of the Cloud database CIs were using the "Amazon AWS Relational Database Service Tags" Pattern extension.</li>\n <li class=\"li\">Now discovery ignores the stale DNS name records on AWS load balancer discovery.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Azure <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_fb1_hgc_mxb\">\n <li class=\"li\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_gb1_hgc_mxb\">\n <li class=\"li\">Incorrect LDC was populated for Azure Functions Event Pattern.</li>\n <li class=\"li\">"Azure - Classic LB (LP)" discovery now works when backendAddressPools are defined for multiple devices.</li>\n <li class=\"li\">Microsoft Azure Inventory (LP): New relations are now created.</li>\n <li class=\"li\">Azure Application Gateway (LP) is now avoiding duplicate CIs for a single Azure resource.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Google Cloud Platform (GCP) <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_psc_hgc_mxb\">\n <li class=\"li\">GCP discovery was failing in some scenarios.</li>\n <li class=\"li\">The shared library "Google Cloud Platform (GCP) - VM and Image Labels" is now fetching labels for cloud images.</li>\n <li class=\"li\">Improvements in "Google Cloud Platform (GCP) - Virtual Server" Pattern for event-based discovery are now available.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Microsoft CA - The Certificate Management Pattern was failing in some situations.</li>\n <li class=\"li\">Microsoft CA - Certificate Authority pattern now includes seconds for Valid to/Valid from timestamps</li>\n <li class=\"li\">ZooKeeper Server Pattern was failing to create a record in the CMDB.</li>\n <li class=\"li\">MSSQL Cluster discovery now respects [glide.discovery.hostname.include_domain = true]</li>\n <li class=\"li\">Rubrik Node [source_native_key] is now populated correctly with the Rubrik cluster ID.</li>\n <li class=\"li\">Oracle Pattern: Removed duplicates in express value under [Edition].</li>\n <li class=\"li\">The Oracle databases relationships to Oracle DB Instances are fixed for some cases.</li>\n <li class=\"li\">The Network Router / Switch Pattern is now setting the CI Name from DNS when [glide.discovery.hostname.snmp_trusted] is set to false.</li>\n <li class=\"li\">The openStack security token is now masked in the Discovery Log.</li>\n <li class=\"li\">Security bugs</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.98 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_w4b_b3b_hwb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_ugh_b3b_hwb\">\n <li class=\"li\">A new extension of the A10 Load balancer Pattern, that supports IP SNAT (Source Network Address Translation).</li>\n <li class=\"li\">Installed Software discovery for deployed Docker / containerized workloads in Kubernetes and OpenShift.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_hht_b3b_hwb\">\n <li class=\"li\">IBM Informix Dynamic Server discovery Pattern failed to populate executable Dir and TCP ports.</li>\n <li class=\"li\">Invalid certificate was created during F5 pattern discovery.</li>\n <li class=\"li\">A10 discovery failed to execute insertation (Identification Engine Payload error).</li>\n <li class=\"li\">The deletion strategy of the [cmdb_ci_docker_image] CI was modified to ""keep"" on the Kubernetes Pattern.</li>\n <li class=\"li\">The command ""crsctl query cluster site -all"" in Oracle Listener HD Pattern requires elevated user rights (sudo) as a failover.</li>\n <li class=\"li\">Google Cloud Platform (GCP) Firestore DB Pattern discovery failed in Payload Processing because no relations were defined for the dependent Class Cloud Database.</li>\n <li class=\"li\">Arista switches discovery did not populate ""neighbor interface"" in ""Device Neighbors"".</li>\n <li class=\"li\">GCP Load Balancer HTTP discovery created irrelevant multiple Load Balance Service dependencies.</li>\n <li class=\"li\">In the GCP Virtual Server Pattern, the step 'Get image name from source image' returned an error.</li>\n <li class=\"li\">The Discovery script that creates relationships between blades and servers, created invalid relationships for the HPE BladeSystem blade and OS Server.</li>\n <li class=\"li\">Cassandra discovery for two different servers with the same cluster name listed only one cluster.</li>\n <li class=\"li\">The Kubernetes discovery was creating duplicates in the Linux servers table due to a ""glide.discovery.hostname.include_domain"" property setting problem.</li>\n <li class=\"li\">Generic switches in Pattern discovery do not create ""discovery_switch_fwd_table"" records, which impacts L2 connections.</li>\n <li class=\"li\">The Pattern extension of Azure Virtual Machine (VM) License did not set the key ""Windows_OS_License_Type_automatic"" value to ""License_included"".</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.96 - December 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_ij2_5q2_pvb\">\n <li class=\"li\">New: Dell EMC XtremIO Storage.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_wvc_xq2_pvb\">\n <li class=\"li\">Azure<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_d3k_yq2_pvb\">\n <li class=\"li\">Azure deletion strategy didn't work for Resource groups.</li>\n <li class=\"li\">Azure - Network and subnet (LP) pattern failed with IRE error, due to missing identification attributes for dependent CI class Virtual network peering.</li>\n <li class=\"li\">Azure database view "sn_itom_pattern_azure_virtual_machine_instance" returned duplicate records.</li>\n <li class=\"li\">The Azure Subscription tag details were not discovered.</li>\n </ul></li>\n <li class=\"li\">GCP<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_q5s_1r2_pvb\">\n <li class=\"li\">Google Cloud Platform (GCP) - Virtual Server discovery failed due to strange duplicate CI records inside the payload that did not come from the pattern.</li>\n <li class=\"li\">The FQDN and IP Address is added to GCP Databases.</li>\n <li class=\"li\">The error in Google Cloud Platform (GCP) pattern-Discover Related Projects, Step 11.</li>\n <li class=\"li\">Virtualized by relationship did not populate for GCP Linux servers, as the Linux server pattern failed to retrieve the Object id of the VM Instance hosted on Google\n cloud.</li>\n </ul></li>\n <li class=\"li\">Amazon<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_uvr_2r2_pvb\">\n <li class=\"li\">Amazon AWS DB Cluster pattern failed if the region only contained serverless clusters.</li>\n <li class=\"li\">AWS S3 bucket discovery- if the bucket location was not found, the bucket CI was not created.</li>\n <li class=\"li\">The MID Server was backed up when the AWS Cloud discovery run for a long time.</li>\n </ul></li>\n <li class=\"li\">Kubernetes<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_itt_gr2_pvb\">\n <li class=\"li\">The Kubernetes Event pattern did not filter the Annotations in the same way the Kubernetes pattern does.</li>\n <li class=\"li\">Kubernetes pattern did not use full manifest digest for image_id.</li>\n <li class=\"li\">The CPU_COUNT and CPU_TYPE target fields were only populated in the Linux Server table for the Kubernetes Event pattern, but not for the Kubernetes pattern.</li>\n <li class=\"li\">The Couchbase instance had an incorrect identification rule. The rule should be 'dependent' and not 'independent'.</li>\n <li class=\"li\">Deletion Strategy- for the manually retired CIs from the CMDB, the Install Status and Operational Status columns didn't get updated appropriately after the re-run of\n Discovery.</li>\n <li class=\"li\">The offline Oracle instance is being discovered and updated.</li>\n <li class=\"li\">Pattern "Cassandra Distributed DB" didn't work - install_directory was not properly detected, leading to an empty UID.</li>\n <li class=\"li\">The IBM Informix Dynamic Server Pattern populated the same name for different Informix instances and SQL regex parse with the correct hostname.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.95 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_akm_rhb_hwb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_ww5_rhb_hwb\">\n <li class=\"li\">Oracle Services was added as discovered CI.</li>\n <li class=\"li\">AWS Auto Scaling groups was updated.</li>\n </ul></li>\n <li class=\"li\">Changed: The "state" attributes for all Kubernetes entities was updated (if vendor response contains state).</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_fbv_shb_hwb\">\n <li class=\"li\">Kubernetes<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_bln_l3h_hvb\">\n <li class=\"li\">OpenShift received a call only after pulling the first 100 records.</li>\n <li class=\"li\">There was no visibility of the Kubernetes dashboard with the right set of permissions.</li>\n <li class=\"li\">A relation between LDC and EKS, AKS, and GKE clusters was created.</li>\n <li class=\"li\">Openshift discovery failed because the deployment config wasn't present.</li>\n <li class=\"li\">While running "Get replicationcontroller" step in the Kubernetes pattern,the memory run out.</li>\n </ul></li>\n <li class=\"li\">AWS<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_mx2_s3h_hvb\">\n <li class=\"li\">Auto Scaling groups (LP): The "state" attribute of the "cmdb_ci_instance_scale_set" table was not populated when it was 'Active' by default.</li>\n <li class=\"li\">OpenSearch pattern errors occurred, when there were no resources found, instead of failing.</li>\n <li class=\"li\">Avi Load Balancer Controller - Session-based pattern did not discover Load Balancer Pool Member.</li>\n <li class=\"li\">Discovery marked cmdb_ci_compute_security_group as terminated, however, it didn't mark it back as available / installed.</li>\n <li class=\"li\">Discovery pattern Oracle Listener HD populated incorrect values to Oracle Database CI attributes in some cases.</li>\n <li class=\"li\">Interactive Probe Shell sensor script logs errors to Syslog, that contained just the result, which might have been the message "empty".</li>\n <li class=\"li\">MID Server script include was conflicting with name resolution [AzureProvider].</li>\n <li class=\"li\">OOB FlashBlade Pure Storage pattern obtained empty results (position 2). When changed the position to 3, it was possible to get the API token value.</li>\n <li class=\"li\">Oracle Service: Manually setting the CI state to non-operational was not resetting back to the right status after discovery.</li>\n <li class=\"li\">The GCP Service parent account ID was deleted after running discovery.</li>\n <li class=\"li\">Nutanix dashboard with ID '56107869dbde7b00e7dc7c4daf96192e' was not found.</li>\n <li class=\"li\">Network and Subnet (LP) pattern was populating cmdb_ci_vnet_peering even though there was no data for Vnet peering in the API response.</li>\n <li class=\"li\">Record validation was added to check the status for scripts listed in Sa_find_host_script (for app-itom-patterns).</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.94 - October 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_krc_rm3_1vb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_bkp_rm3_1vb\">\n <li class=\"li\">AWS Kinesis Discovery</li>\n <li class=\"li\">AWS Auto Scalling Discovery</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_cx4_sm3_1vb\">\n <li class=\"li\">Kubernetes<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_vkw_rm3_1vb\">\n <li class=\"li\">"Kubernetes Event" discovery is failing with "MULTIPLE_DEPENDENCIES Found multiple dependent relation items"</li>\n <li class=\"li\">Bad identification rules on cmdb_ci_kubernetes_workload</li>\n <li class=\"li\">Istio service mesh kubernetes service relation are not getting created</li>\n <li class=\"li\">Kubernetes Disco fails due to "Collect Container Repository" extension in K8 pattern</li>\n <li class=\"li\">Kubernetes discovery performance - need to remove collected of tracked files from the Openshift extension</li>\n <li class=\"li\">Kubernetes Event pattern "Populating cmdb_ci_linux_server" step does not evaluate the "os" value correctly</li>\n <li class=\"li\">The IP address field should not be populated in Kubernetes cluster when the cluster is discovered by containerized in-cluster MID</li>\n <li class=\"li\">Annotations['deployment.kubernetes.io/revision'] Found in the Kubernetes config files ("Get Kubernetes Config Files")</li>\n <li class=\"li\">[Kubernetes | Docker ] Relation between docker container and image is missing</li>\n </ul></li>\n <li class=\"li\">AWS<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_wkw_rm3_1vb\">\n <li class=\"li\">Amazon AWS - Virtual Server - fails due to payload error</li>\n <li class=\"li\">AWS DB services: Graceful termination is not handled correctly</li>\n <li class=\"li\">AWS DB services: Opensearch: Certain resources are not discovered</li>\n <li class=\"li\">Guest OS field on cmdb_ci_os_template (Image) is populated incorrectly in the context of discovery pattern "Amazon AWS - Executable Template (LP)"</li>\n <li class=\"li\">Slow query on `a_str_7` IS NULL coming from "ASYNC: Discovery - Sensors Pattern Launc" jobs observed during execution of Amazon AWS Virtual server pattern</li>\n <li class=\"li\">IBM PowerHA Cluster</li>\n <li class=\"li\">Pattern is not populating cmdb_ci_unix_cluster_node if having "-" (hyphen) in hostname</li>\n <li class=\"li\">Pattern is not populating the Cluster field (reference) for few CI types related to the discovery pattern</li>\n </ul></li>\n <li class=\"li\">GCP<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_xkw_rm3_1vb\">\n <li class=\"li\">Events API call restricted to collect only page response each GCP events job schedule runs</li>\n <li class=\"li\">Kubernetes Pattern - Unicode Character in Pattern Name</li>\n <li class=\"li\">Pull events flag is changed to enabled, "latesttimestamp" set to current time</li>\n <li class=\"li\">The listener protocol is not populated for frontend</li>\n <li class=\"li\">Disk shelf chassis and node elements bringing in the same serial number when the netapp pattern is triggered</li>\n <li class=\"li\">AVI Load Balancer Controller - Session based pattern not creating relationships between Load Balancer and Service Engine</li>\n <li class=\"li\">Azure Kubernetes discovery fails due to empty cmdb_ci_docker_image ID</li>\n <li class=\"li\">MicroSoft CA - Certificate Management Pattern is injecting certificate serial number in non standard format</li>\n <li class=\"li\">Nutanix Components discovery pattern not populating Guest OS for VM instances causing additional license count</li>\n <li class=\"li\">Openstack Discovery - Token Creation is getting failed while OpenStack Discovery</li>\n <li class=\"li\">Rubrik discovery is creating duplicates in Windows server table if the property: glide.discovery.hostname.include_domain is set to true</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.92 - September 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_ayl_x5m_q5b\">\n <li class=\"li\">Changed: Improved Kubernetes model to support Native Cloud Operation Application</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_cyl_x5m_q5b\">\n <li class=\"li\">Kubernetes <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_dyl_x5m_q5b\">\n <li class=\"li\">"Kubernetes Event" discovery is failing with MULTIPLE_DEPENDENCIES Found multiple dependent relation items</li>\n <li class=\"li\">[Kubernetes | Docker ] Relation between docker container and image is missing</li>\n <li class=\"li\">Bad identification rules on cmdb_ci_kubernetes_workload</li>\n <li class=\"li\">Changes in k8s pattern based on BMO escalation</li>\n <li class=\"li\">[CNO] Name field is showing (empty) in Kubernetes Services</li>\n <li class=\"li\">Issues with Kubernetes pattern after Patterns upgrade to 1.0.90</li>\n </ul></li>\n <li class=\"li\">AWS <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_eyl_x5m_q5b\">\n <li class=\"li\">Amazon AWS DB Cluster Pattern fails, CI Type cmdb_ci_cloud_db_cluster cannot be created</li>\n <li class=\"li\">Discovery of several different AWS resources having identical resource ids, result in creating only one CI in cmdb</li>\n <li class=\"li\">Pattern: Amazon AWS - Classic LB (LP) is not populating Load Balancer field for cmdb_ci_lb_service</li>\n </ul></li>\n <li class=\"li\">Azure <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_fyl_x5m_q5b\">\n <li class=\"li\">Azure tag:- tags with key value as "null" (this is the string and not null) is being populated as empty</li>\n <li class=\"li\">Issue with object ID for centos stream 9 (Azure)</li>\n <li class=\"li\">Refresh sub-account on populating all accounts using "Azure Subscriptions Discovery For Management Group"</li>\n </ul></li>\n <li class=\"li\">Cloud Retry Framework <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_gyl_x5m_q5b\">\n <li class=\"li\">Changes to prevent multiple retry configuration for the same provider</li>\n <li class=\"li\">GetCloudRequestStatsProbe output ecc queue records are stuck in 'processing'</li>\n <li class=\"li\">Undefined variable prevents cloud metrics from being inserted into H2 database</li>\n <li class=\"li\">Fix L10N errors</li>\n </ul></li>\n <li class=\"li\">Cassandra Distributed DB, the pattern is unable to correctly identify the path to nodetool utility.</li>\n <li class=\"li\">Discovery via "Oracle DB on Unix" pattern creating duplicate oracle instances if RAC configured to one node</li>\n <li class=\"li\">The "Nutanix Relations" Pattern Pre/Post Script can create the "Instantiates::Instantiated by" relationship with a Retired Server</li>\n <li class=\"li\">"Virtualized by::Virtualizes" relationship between the Virtual servers and VM instances in OCI cloud</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.91 - July 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Cohesity backup server discovery</li>\n <li class=\"li\">AWS Redshift</li>\n <li class=\"li\">Auto scheduler for AKS</li>\n <li class=\"li\">AWS ElastiCache</li>\n <li class=\"li\">AWS Keyspaces</li>\n <li class=\"li\">AWS MemoryDB</li>\n <li class=\"li\">AWS Opensearch</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Cloud Retry Framework <ul class=\"ul\">\n <li class=\"li\">Change to prevent multiple retry configuration for the same provider</li>\n <li class=\"li\">GetCloudRequestStatsProbe output ecc queue records are stuck in 'processing'</li>\n <li class=\"li\">Undefined variable prevents cloud metrics from being inserted into H2 database</li>\n </ul></li>\n <li class=\"li\">Kubernetes <ul class=\"ul\">\n <li class=\"li\">Discovery will fail if Kubernetes run on-premise due to undefined provider</li>\n <li class=\"li\">Event pattern does NOT include "Cluster Name" parameter as Kubernetes pattern</li>\n <li class=\"li\">Pattern isn't ingesting the UID for the cluster</li>\n <li class=\"li\">Pattern wouldn't populate cluster/main node IP address"</li>\n <li class=\"li\">OOB Get Kubernetes YAML Files pattern, populates the improper yaml_file content.</li>\n <li class=\"li\">Populate Kubernetes cmdb_ci_docker_container.status field by container status (RUNNING, STOPPED, ...)</li>\n <li class=\"li\">Discovery patterns Credential Types sn_itom_pattern_kubernetes/sn_itom_pattern_pcf are missing from the discovery_credentials.type field choice list, so shows in blue in\n list view</li>\n </ul></li>\n <li class=\"li\">GCP <ul class=\"ul\">\n <li class=\"li\">Add support for more datacenters (regions) in GCP patterns</li>\n <li class=\"li\">GCP Kubernetes Pattern - Unicode Character in Patern Name</li>\n <li class=\"li\">GCP: Incorrect relations are being created between VM table and GCP datacenter/Availability zone</li>\n <li class=\"li\">Discovery of GCP resources not working</li>\n <li class=\"li\">Need to add additional LDCs to the "Google GCP - Get Logical Datacenter" pattern</li>\n <li class=\"li\">Public BigQuery Cloud Databases are duplicated for each account</li>\n </ul></li>\n <li class=\"li\">AWS <ul class=\"ul\">\n <li class=\"li\">AWS DB services: Opensearch: Certain resources are not discovered</li>\n <li class=\"li\">AWSAPICommand Response Improvement to capture additional response information for error scenarios</li>\n <li class=\"li\">Discovery of several different AWS resources having identical resource ids, result in creating only one CI in cmdb</li>\n <li class=\"li\">Pattern steps with logic that calls AWS API might return "Status: 400 - Throttling - Rate exceeded" error</li>\n <li class=\"li\">Slow query on `a_str_7` IS NULL coming from "ASYNC: Discovery - Sensors Pattern Launc" jobs observed during execution of Amazon AWS Virtual server pattern</li>\n </ul></li>\n <li class=\"li\">Azure <ul class=\"ul\">\n <li class=\"li\">Azure Cloud Discovery Errors - Pattern Based Discovery</li>\n <li class=\"li\">Missing All Tag value from Azure VM discovered</li>\n <li class=\"li\">Virtual Machine Instances do not get retired after during delete strategy of Azure - Virtual Machine (LP) pattern</li>\n </ul></li>\n <li class=\"li\">EMC Isilon <ul class=\"ul\">\n <li class=\"li\">EMC Isilon Cluster pattern missing manufacturer and model id</li>\n <li class=\"li\">EMC Isilon pattern joins all disks to all nfs and all samba shares due to missing matching condition</li>\n </ul></li>\n <li class=\"li\">Cloud <ul class=\"ul\">\n <li class=\"li\">Modify all new Azure and AWS Large Payload (LP) patterns to not active state and add them to the CPG to Pattern migration script</li>\n <li class=\"li\">Cloud Key pair status is is "Absent" even though it should not be.</li>\n <li class=\"li\">Trailing space is not trimmed for Service account object_id in Cloud Service Account form</li>\n </ul></li>\n <li class=\"li\">Rubrik <ul class=\"ul\">\n <li class=\"li\">Rubrik discovery updating 'Operating System', 'OS Version' and 'Operational status' for Windows Server CI</li>\n <li class=\"li\">Rubrik update VMware instances" pre post script doesn't properly look up ESX Host and drops VMWare instances leading to pattern result processing failure</li>\n </ul></li>\n <li class=\"li\">Oracle DB <ul class=\"ul\">\n <li class=\"li\">Oracle DB On Unix pattern extension "Get Oracle Instance Size Info" step 27 "get instance size info Unix" does not parse correctly if command result is on multiple\n lines.</li>\n <li class=\"li\">Oracle DB on Unix" pattern extension's "Get Oracle Instance Size info"At step 26 "get PDB size" is able to get the total size information but fails to retrieve used_size\n or free_size.</li>\n <li class=\"li\">When discovering an Oracle DB on Unix, error messages are returned from SQL commands, as the credential record contains special characters</li>\n </ul></li>\n <li class=\"li\">Citrix Netscaler SDX: Remove vpx_profile filter and fix VDX name parsing</li>\n <li class=\"li\">Cluster node name is not displaying properly</li>\n <li class=\"li\">Few Choices fields are showing undefined on certificate table || MicroSoft CA - Certificate Management pattern</li>\n <li class=\"li\">OCI Cloud Discovery not discovering tags - Tags are not discovered for OCI VMs.</li>\n <li class=\"li\">Unintentional updates on Server Records when processing 'Nutanix Components' results</li>\n <li class=\"li\">Citrix Xen HyperV" pattern extension marks Linux Server as "Virtual"</li>\n <li class=\"li\">"Zookeeper Server" pattern step 16 fails when run in the Pattern Designer</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.90 - May 2022</dt>\n <dd class=\"dd\">Refer to Discovery and Service Mapping Patterns Version 1.0.90 <a class=\"xref true-external\" href=\"https://store.servicenow.com/appStoreAttachments.do?sys_id=d00f7aef1bdf4d10e57c0fe5604bcbf8\" target=\"_blank\">Release Notes PDF</a>.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.89 - April 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">GCP Auto Kubernetes Serverless schedulers creation</li>\n <li class=\"li\">GCP DB Services Event Base discovery support for: <ul class=\"ul\">\n <li class=\"li\">BigQuery</li>\n <li class=\"li\">BigTable</li>\n <li class=\"li\">Cloud SQL</li>\n <li class=\"li\">DataStore</li>\n <li class=\"li\">FireBase</li>\n <li class=\"li\">FireStore</li>\n <li class=\"li\">MemoryStore</li>\n <li class=\"li\">Spanner</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Zookeeper - Discovery and Service Mapping Patterns contain a code error.</li>\n <li class=\"li\">400 Bad Request error when accessing Cloud Load Balancer tags when the URL length is long.</li>\n <li class=\"li\">Remove unauthorized words from the steps label.</li>\n <li class=\"li\">Azure <ul class=\"ul\">\n <li class=\"li\">VNIC Relations: Failed to create "Implement End Point To::Implement End Point From" relation for a few values</li>\n <li class=\"li\">cmdb_ci_cloud_webserver table is not populated after discovery</li>\n <li class=\"li\">ConnectionPoolTimeoutException</li>\n </ul></li>\n <li class=\"li\">GCP <ul class=\"ul\">\n <li class=\"li\">Correct GCP DB EVALs to not contain a loop inside of a loop</li>\n <li class=\"li\">VM pattern fails during a full scan discovery</li>\n <li class=\"li\">DB Services - Event testing issue.</li>\n <li class=\"li\">DB Services - The Firebase pattern is not available as a part of app-itom-patterns-1.0.89-rc.2-app</li>\n <li class=\"li\">Disk type pattern fails when a full scan discovery is performed.</li>\n <li class=\"li\">The parsing input has failure, trying to attempt with prefix Root error occurs in the pattern for GCP virtual machines at this step: 'Parse Google Virtual Machines\n attributes'</li>\n <li class=\"li\">The IPAddress Console count does not match the GCP Glide Record and GCP Table count</li>\n </ul></li>\n <li class=\"li\">Duplicate payloads in A10 Partition info pattern causes an A10 Load Balancer pattern to fail</li>\n <li class=\"li\">Kafka discovery is not populating Kafka Consumers, Producers, topics, or Consumer Groups records</li>\n <li class=\"li\">New Version of Parse JSON custom operation</li>\n <li class=\"li\">Nutanix pre-sensor script does not match an empty string for ip_address</li>\n <li class=\"li\">Only the Storage Credentials with higher priority order are used - 'FlashBlade Pure Storage' pattern</li>\n <li class=\"li\">Perfomance issues in ""Image License"" extension section for ""Amazon AWSExecutable Template pattern""</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.88 - March 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Azure Services <ul class=\"ul\">\n <li class=\"li\">Virtual machine scale set</li>\n <li class=\"li\">Virtual NAT gateway</li>\n <li class=\"li\">Private DNS zone</li>\n <li class=\"li\">Vnet peering</li>\n <li class=\"li\">Express route direct</li>\n <li class=\"li\">Local network gateway</li>\n <li class=\"li\">Azure connection</li>\n <li class=\"li\">Cosmos DB</li>\n <li class=\"li\">Queue service</li>\n <li class=\"li\">Table service</li>\n <li class=\"li\">File service</li>\n <li class=\"li\">File shares</li>\n </ul></li>\n <li class=\"li\">GCP DB Services <ul class=\"ul\">\n <li class=\"li\">BigQuery DB</li>\n <li class=\"li\">Firebase DB</li>\n <li class=\"li\">Cloud SQL DB</li>\n <li class=\"li\">FireStore DB</li>\n <li class=\"li\">Memory Store DB</li>\n <li class=\"li\">Spanner DB</li>\n <li class=\"li\">Big Table DB</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Support GCP Global/Regional IAAS</li>\n <li class=\"li\">Couchbase remote cluster</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">AIX server discovery fails if the AIX server is physical</li>\n <li class=\"li\">Azure: Image name is populated only with the version of the image when the image is populated through events</li>\n <li class=\"li\">cmdb_ci_openshift_images is not an extension of cmdb_ci_docker_image or its parent cmdb_ci_oslv_image</li>\n <li class=\"li\">Couchbase Instance: Measure units are missing in the memory size attributes (cmdb_ci_couchbase_cluster_node)</li>\n <li class=\"li\">Clustered Fortinet Next Generation Network Firewall is not discovered</li>\n <li class=\"li\">EMC Isilion pattern does not handle the latest API version</li>\n <li class=\"li\">GCP</li>\n <li class=\"li\">DB Services - GCP Bigtable DB: The state attribute is not populated in cmdb_ci_cloud_database</li>\n <li class=\"li\">Firestore DB: Discovery fails with duplicate Regions in the payload if the multi-region DB is discovered</li>\n <li class=\"li\">LB: HTTP loabalancers are not being discovered because of pattern failure</li>\n <li class=\"li\">LDC- loadbalancer pattern fails when LDC discovery is performed</li>\n <li class=\"li\">KubernetesDiscovery fails if there are containers in the cluster with two different images in the same container repository</li>\n <li class=\"li\">Pattern is populating hostname for ip_address field when creating a record on cmdb_ci_kubernetes_cluster table</li>\n <li class=\"li\">Linux server discovery is failing because of duplicate items found in the payload</li>\n <li class=\"li\">Microsoft CA</li>\n <li class=\"li\">Certificate discovery error</li>\n <li class=\"li\">Pattern does not parse valid_from and valid_to dates correctly.</li>\n <li class=\"li\">Move all "sa_pre_task_script" files from Patterns plugin "update" folder to the Service Mapping IF folder</li>\n <li class=\"li\">OpenStack Discovery Pattern</li>\n <li class=\"li\">operational_status for ms_sql database is not set correctly for the instance that is not in cluster.</li>\n <li class=\"li\">POL_QE_RP1: discovery_admin cannot view some of the cmdb_ci tables.</li>\n <li class=\"li\">Private IP of Azure VM is not updating when the NIC is replaced</li>\n <li class=\"li\">Redundant cmdb_ci_cloud_key_pair data collected during "Amazon AWS Virtual Server Events" pattern run</li>\n <li class=\"li\">The Kafka Broker Java pattern fails to parse installation directory, and therefore updates it with "null"</li>\n <li class=\"li\">The logic in the sn_itom_pattern.ProbeInvoker script included in the getMid function may select the incorrect MID-server</li>\n <li class=\"li\">The Microsoft SQL Server Cluster Info is not being captured correctly</li>\n <li class=\"li\">The pattern is able to get the keys from API call, but is not parsing all the keys. Instead, it is updating all the keys as one key.</li>\n <li class=\"li\">VM discovery is not occurringfor GCP Cloud Account - GCP ver 105</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.87 - February 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_e1y_byf_jsb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_szc_dyf_jsb\">\n <li class=\"li\">HPE BladeSystem Enclosure</li>\n <li class=\"li\">Couchbase Database</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.86 - December 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_nzz_jlb_wrb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_ftg_llb_wrb\">\n <li class=\"li\">Azure<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_gtg_llb_wrb\">\n <li class=\"li\">The Azure Application Gateway HD Pattern does not populate both public and private IP Addresses for the discovered Azure Cloud Load Balancers.</li>\n <li class=\"li\">The Azure tags collection for the Azure Database and Azure Website is incompatible with OOB patterns in the Paris and the Quebec release.</li>\n </ul></li>\n <li class=\"li\">GCP<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_htg_llb_wrb\">\n <li class=\"li\">The GCP VM Instance and server record may pick up incorrect server records from CMDB.</li>\n <li class=\"li\">The Discovery of GCP Resources is unable to create relationships between a few resources, i.e., buckets, cloud function, and SQL instances.</li>\n <li class=\"li\">There are inconsistent labels for folders and organizations between folders and projects in GCP.</li>\n <li class=\"li\">The Cascade deprovisioned status to server status update should be performed by relation.</li>\n <li class=\"li\">Correct the Kubernetes filtering steps if the discovery is not for all namespaces.</li>\n <li class=\"li\">There is not support for the creation of relationships between a Server and VM instance through IP discovery.</li>\n <li class=\"li\">Discovery and Service Mapping Patterns adds a duplicate Relationship Type "Manages::Managed By", with an incorrect upper case "By", when other OOB code has traditionally\n been creating/using "Manages::Managed by".</li>\n <li class=\"li\">The Docker pattern fails at the Payload Processing step.</li>\n <li class=\"li\">There is a need to Support Discover tags for AWS Service accounts.</li>\n <li class=\"li\">"Solaris LDOM infrastructure" Pattern: If the setup is not available, the pattern fails with the "should be skipped" error.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.85 - November 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_pfw_ckh_4rb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_vm1_fkh_4rb\">\n <li class=\"li\">Extend Docker Image model to collect image instance and entry.</li>\n <li class=\"li\">MSSQL Components collection for MSSQL CI</li>\n <li class=\"li\">Security-related additions</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_v5x_fkh_4rb\">\n <li class=\"li\">Deletion strategy for the Route Table does not kick in</li>\n <li class=\"li\">Pulling tag information from Azure while using Windows MID populates Japanese characters incorrectly</li>\n <li class=\"li\">Google Cloud Platform (GCP) - Virtual Server errors on the new LDC</li>\n <li class=\"li\">The pattern "Google Cloud Platform (GCP) - SSH Keys" fails with the “DUPLICATE_PAYLOAD_RECORDS due to cmdb_ci_cloud_key_pair with same object_id” error</li>\n <li class=\"li\">The wrong query was used in the Oracle Pattern Step "check is CDB Unix with SID"</li>\n <li class=\"li\">Oracle Databases and Oracle Database instances were not always discovered - Incorrect filtering, pattern Oracle Listener HD</li>\n <li class=\"li\">The Kubernetes Pattern fails with the “MULTIPLE_DEPENDENCIES Found multiple dependent relation items” error message</li>\n <li class=\"li\">The Kubernetes serverless execution pattern takes a long time to execute which often leads to the discovery status getting cancelled</li>\n <li class=\"li\">Discovery of SQL Server Edition when the process is not running</li>\n <li class=\"li\">Failed Exploring CI Pattern, Pattern name: Next Generation Fortinet Network Firewall Invalid parsing of the name in IBM PowerHA Cluster Pattern is creating Invalid cluster nodes in\n the cmdb_ci_unix_cluster_node table</li>\n <li class=\"li\">S3, Dynamo and Lambda patterns are failing</li>\n <li class=\"li\">Security fixes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.84 - October 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_cl4_nl2_2rb\">\n <li class=\"li\">New: Cloudian Storage Patterns</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_zhq_sl2_2rb\">\n <li class=\"li\">Zoo Keeper - Failed Exploring CI Pattern, Pattern name: ZooKeeper Server" issue after Rome upgrade in Datacenter Dev</li>\n <li class=\"li\">Kubernetes - Event Handler Pattern Pre/post dumping huge amount of logging statements to syslog causing High DB disk growth</li>\n <li class=\"li\">NetApp Solidfire - Storage System pattern uses Applicative Credentials instead of Basic Credentials</li>\n <li class=\"li\">Avi Vantage discovery - failing due to multiple dependent relations</li>\n <li class=\"li\">CAPI to pattern migration process results in OOB cloud patterns to be considered as customization by the platform</li>\n <li class=\"li\">Kafka Broker Java - pattern failures due to missing pre-condition resulting in overriding the values and making them null</li>\n <li class=\"li\">Google Cloud</li>\n <li class=\"li\">GCP Patterns taking lot of time to complete the cloud discovery</li>\n <li class=\"li\">Google Cloud Platform (GCP) - Virtual Server pattern fails with the error in step Populate cmdb_ci_vm_instance table with disk size</li>\n <li class=\"li\">ITOM Pattern Scoped Pre execution Scripts are calling SNC.PrePatternExecutionData instead of global.PrePatternExecution</li>\n <li class=\"li\">Out of box duplicate identical cmdb_related_entry records for cmdb_key_value on multiple CI Identifiers</li>\n <li class=\"li\">Physical AIX Server discovery fails due to LPAR not being found, when LPAR does not exist for Physical AIX</li>\n <li class=\"li\">When discovering an Oracle DB on unix, error messages are not filtered so incorrect relationships are created with e.g. 'ORA-00942' as the description of the PDB</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.83 - September 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_ebl_wx3_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_grb_xx3_wqb\">\n <li class=\"li\">Citrix XenServer Hypervisor</li>\n <li class=\"li\">NetApp Storage Pattern Changes</li>\n </ul></li>\n <li class=\"li\">Fixed: Missing Tag discovery for Azure Database, Azure website, and Azure Functions</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.82 - August 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_i4z_rvn_mqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_fq1_tvn_mqb\">\n <li class=\"li\">Oracle Listener and Oracle Cluster discovery</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_dfh_tvn_mqb\">\n <li class=\"li\">"MicroSoft CA - Certificate Management" pattern configuration does not complete when discovering a large number of certificates and requires offset range configurations to split the\n load on different pattern runs.</li>\n <li class=\"li\">EMC Isilon, Request to populate Operating System and OS Version for storage node element</li>\n <li class=\"li\">InfiniBox - Storage enclosures and corresponding disks are not discovered (CONTENT)JSON Parser custom operations fails to parse if there is a NULL attribute in the path of the parsed\n attribute Skipped Approval</li>\n <li class=\"li\">Multiple issues with Azure Application Gateway pattern - DNS lookup and duplicates</li>\n <li class=\"li\">Not able to insert records into cloud_inventory_resource table from the VR scoped app</li>\n <li class=\"li\">Google Cloud Platform (GCP) - SSH Keys fail with an error due to multiple cmdb_ci_google_datacenter records created with the same name</li>\n <li class=\"li\">The "18. Populate project labels" step is not bringing all labels for GCP project through the Discover Google Organization pattern</li>\n <li class=\"li\">The API version referred to in the EMC Isilon pattern in step 8, get Inn Interfaces, is wrong</li>\n <li class=\"li\">Wrong query to get catalog in Oracle extension section</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.81 - July 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_izq_qvn_mqb\">\n <li class=\"li\">New: InfiniBox Pattern</li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_kzq_qvn_mqb\">\n <li class=\"li\">CI-CI Relationships missing from HACMP pattern execution during AIX Server Discovery</li>\n <li class=\"li\">The CloudFoundry Get Call Custom Operation adds an extra slash to the URL when pagination is involved</li>\n <li class=\"li\">The AVI Controller does not populate the model</li>\n <li class=\"li\">The cmdb_ci_cloud_service_account table is missing a label, causing the Cloud Service Account to add the CMDB CI label in a specific scenario</li>\n <li class=\"li\">GCP Inventory Pattern: Tags are not populating</li>\n <li class=\"li\">An incorrect IP address is being assigned to the Kubernetes Clusters table during Kubernetes pattern execution</li>\n <li class=\"li\">MISSING_DEPENDENCY: In the payload, no relations are defined for dependent class [cmdb_ci_cluster_vip] that match any containment/hosting rules: [cmdb_ci_cluster_vip >>\n Virtualizes >> cmdb_ci_cluster]</li>\n <li class=\"li\">OCI <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_lzq_qvn_mqb\">\n <li class=\"li\">Menus generate an Oracle syntax error</li>\n <li class=\"li\">The relation from VM to the fault domain is absent</li>\n <li class=\"li\">The value of the guest OS "Canonical Ubuntu" is not added to the dictionary</li>\n <li class=\"li\">The relation of secondary subnets to the VMs is not created</li>\n </ul></li>\n <li class=\"li\">There is a payload issue with the "RHV Virtual Machines" pattern</li>\n <li class=\"li\">The physical serial number is populated instead of the chassis serial number for NetApp SolidFire Server</li>\n <li class=\"li\">The Private IP Address needs to populate the Cloud VM Instance Records in AWS, Azure, and GCP discovery</li>\n <li class=\"li\">The Amazon AWS Config service auto-update to CMDB is not working on S3 bucket delete events</li>\n <li class=\"li\">Rubrik discovery - WindowsCluster CIs are populated into the Windows Server table.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.78 - June 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_yfy_mrf_hqb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_zfy_mrf_hqb\">\n <li class=\"li\">MSSQL Cluster.</li>\n <li class=\"li\">Updates to Cloud VMs and PaaS services in Tag-Based Services.</li>\n <li class=\"li\">Updates to Kubernetes components and their relationships in Tag-Based Services.</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_agy_mrf_hqb\">\n <li class=\"li\">Rubrik Discovery patterns created duplicates in the CMDB for the following CI types: Server, Hyper V VM, VMware instances, Oracle DB, MSSQL instances and MSSQL DBs. RHV Clusters and\n Hosts and Linux Server patterns both created records in the cmdb_ci_rhv_server records and cmdb_ci_linux_server table representing the same server. This led to double licensing as\n both tables extend cmdb_ci_server. After updating Discovery and Service Mapping Patterns to 1.0.72/72/73, Azure Cloud Events created relations from all the new CIs to the West US\n datacenter.</li>\n <li class=\"li\">API Command Mid Server script included a "do not log" reason for HTTP failure, making it hard to troubleshoot. Application service form [SBS, angular]: Entrypoint of type AWS\n Resource Name Endpoint [cmdb_ci_enpoint_arn] should only include the "arn" field and no Host field.</li>\n <li class=\"li\">Azure functions pattern did not discover all kinds of functions.</li>\n <li class=\"li\">Azure Management group discovery did not trigger any pattern probes. In the CAPI to Pattern UI migration page, the name was changed from "CAPI to pattern" to "CMP to pattern".\n cmdb_ci_appl_kafka_topic CI values were not populated for the Kafka Broker Java pattern.</li>\n <li class=\"li\">Deletion stretegy was missing for cmdb_ci_openshift_project. For EMC Isilon patterns, Manufacturer and Model were incorrect for storage node elements. HMC pattern behaved incorrectly\n due to duplicate entries from the lpar_data table. Resolved issues with the Azure Virtual Machine Event pattern, namely IRE errors with cmdb_ci_nic object, due to missing relations\n with LDC.</li>\n <li class=\"li\">Resolved issues with removing event data from input objects while invoking an event based pattern for GCP, as event data was not used during pattern execution. Resolved a customer\n reported issue where the Openshift extension failed on Groovy Script Error.</li>\n <li class=\"li\">Microsoft CA: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_bgy_mrf_hqb\">\n <li class=\"li\">Fixed an issue when the template_list value was set to a single certificate template OID, and the MicroSoft CA - Certificate Management pattern failed with the following\n error: CertUtil: -view command FAILED: 0x80070057 (WIN32: 87 ERROR_INVALID_PARAMETER)</li>\n <li class=\"li\">Fixed an issue where the MicroSoft CA - Certificate Management pattern failed at the "Fix dates" step with the following error message: (Groovy code failure.\n java.text.ParseException: Unparseable date: "No Valid Date". Unparseable date: "No Valid Date")</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.76 - May 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_xgw_zd2_xpb\">\n <li class=\"li\">New: Password2 metadata definition.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_zgw_zd2_xpb\">\n <li class=\"li\">Cloud Discovery pattern Script Include "CloudVendor" made package calls to Packages.com.snc.sw.log.DiscoLog.getLogger.</li>\n <li class=\"li\">Incorrect behavior when creating a scheduled job to delete old hardware type records.</li>\n <li class=\"li\">Duplicate records of the relation cmdb_ci_logical_datacenter(child type) Hosted on:Hosts cmdb_ci_cmp_resource(parent type) were created in the cmdb_metadata_hosting table.</li>\n <li class=\"li\">Multiple application patterns did not work as expected with inconsistent failures with LP patterns (429). IBM HMC Server pattern discovery did not run correctly. A duplicate step on\n Oracle OCI - DB Home (LP) needed to be removed.</li>\n <li class=\"li\">When using the March release, the Cloud layer plugin did not get installed as a transient dependency when the patterns plugin was activated.</li>\n <li class=\"li\">Oracle issues: - Extending the Oracle instance section failed in Oracle DB on Windows discovery. - Get PDBs Unix with SID did not work when tnsnames.ora was not updated. - Oracle on\n Unix: PDB size was not populated.</li>\n <li class=\"li\">Kubernetes issues: - Incorrect Namespace and Openshift project class records behavior. - Pod Status Attribute was incorrect.</li>\n <li class=\"li\">Azure issues: - Inventory failed for VM objects. - The pre/post script for removing duplicates did not work as expected for Azure cloud discovery. - Additional VM to DC relationship\n was created in the UI. - snitommid VM was not discovered and hence the corresponding vnic and image were also not getting discovered. - Service account created for Azure Gov cloud\n accepted the Portal URL instead of the API URL.</li>\n <li class=\"li\">AWS issues: - Sub account graceful termination did not work as expected. - Tags for NIC did not work as expected. - All DNS name values did not have relationships with the\n datacenter. - Deletion of DB Cluster DB support did not work as expected.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.75 - April 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_cy4_f23_ppb\">\n <li class=\"li\">New: AWS RDS Cluster support - Aurora DB.</li>\n <li class=\"li\">Changed: AWS/Azure/GCP Cloud model changes.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_fy4_f23_ppb\">\n <li class=\"li\">Amazon Parse ECS Tags pattern did not parse all the discovered tags due to the same $cluster_to_tags variable in steps 17-20.</li>\n <li class=\"li\">Added references between AVI Tenants and LB Services.cmdb_ci_kubernetes_cluster.ipaddress populated the hostname instead of the IP address.</li>\n <li class=\"li\">Discovery only populated 1 PDB when more were present.</li>\n <li class=\"li\">During Oracle PDB/CDB size discovery, the instance name was populated with the wrong value.</li>\n <li class=\"li\">AWS hardware type was not discovered after running the scripts.</li>\n <li class=\"li\">Kafka and Zookeeper suggested relationship was missing.</li>\n <li class=\"li\">Nutanix Component pattern failed on the Create relation between CMV and VM Instance step when VM Instance had multiple NICs/IP addresses.</li>\n <li class=\"li\">Oracle Golden Gate discovery issue.</li>\n <li class=\"li\">Palo Alto Firewall FQDN was not used for CI name.Jboss discovery on the Linux platform was not working as expected.</li>\n <li class=\"li\">The same PDB$SEED record was assigned to all CDB instances instead of new entries for each.</li>\n <li class=\"li\">The probe (Discovery sensor) of the "Interactive Probe Shell", related to the NetScaler SDX discovery, left the device history in the classifying state on OOB instance when discovery\n was triggered on a Linux machine.</li>\n <li class=\"li\">Issues with debugging some Cloud Discovery patterns if the Service Mapping plugin was not installed.</li>\n <li class=\"li\">Azure:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_gy4_f23_ppb\">\n <li class=\"li\">The Parse Azure National Region step in any pattern set the result variable to ".com" instead of "azure.com".</li>\n <li class=\"li\">Hardware type pattern failed for the westus3 region.</li>\n </ul></li>\n <li class=\"li\">Microsoft CA: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_hy4_f23_ppb\">\n <li class=\"li\">Fixed date format in step 17 from "dd/MM/yyyy HH:mm aa" to "dd/MM/yyyy hh:mm aa".</li>\n </ul></li>\n <li class=\"li\">Oracle Cloud infrastructure (OCI):<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_iy4_f23_ppb\">\n <li class=\"li\">Terminated instances were not getting discovered on the first discovery run in a clean instance.</li>\n <li class=\"li\">The block endpoint did not populate "host" and "state" attribute.</li>\n <li class=\"li\">Deletion strategy was not working correctly.</li>\n <li class=\"li\">Duplicate Availability zones were created.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.74 - March 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_dcq_435_v4b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_vs4_v35_v4b\">\n <li class=\"li\">Oracle Cloud Interface Patterns with Large Payload.</li>\n <li class=\"li\">NetApp SolidFire Storage Pattern.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_owr_v35_v4b\">\n <li class=\"li\">Zookeeper - added cluster name.</li>\n <li class=\"li\">GCP Inventory - fixed the [Bucket not configured in GCP console or 'Inventory Bucket URI' input variable value is in incorrect format] issue. Rubrik - resolved issues with discovery\n not working as expected for all REST API versions.</li>\n <li class=\"li\">AVI - fixed session base pattern to work with headers.Cassandra DB - fixed an issue with the double bin folder in command execution.</li>\n <li class=\"li\">Oracle DB - fixed an issue where Get Oracle Catalogs did not work correctly when using the default port; the port should be taken from connnection info.</li>\n <li class=\"li\">Kafka - added missing isr attribute in cmdb_ci_appl_kafka_topic.</li>\n <li class=\"li\">Resolved issues with Linux Pacemaker and Linux Red Hat pattern running in the same order.</li>\n <li class=\"li\">MS CA (Certificate Management):<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_brf_z35_v4b\">\n <li class=\"li\">Fixed missing -gmt flag.</li>\n <li class=\"li\">Fixed missing line seperator.</li>\n <li class=\"li\">Added a missing step.</li>\n <li class=\"li\">Removed u_ prefix.</li>\n </ul></li>\n <li class=\"li\">Azure LB: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_knq_y35_v4b\">\n <li class=\"li\">Fixed format differences between patterns and CAPI.</li>\n <li class=\"li\">Fixed H/W Type fails on region westus3.</li>\n </ul></li>\n <li class=\"li\">Removed is_paginated property for store patterns applied on pre-Paris instances.</li>\n <li class=\"li\">Cloud Nav menu:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_lk2_y35_v4b\">\n <li class=\"li\">Attributes are now populated in the default view.</li>\n <li class=\"li\">Database view 'sn_itom_pattern_amazon_cloud_database' no longer throws an error on Oracle instances.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.73 - February 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_ynv_xrl_nsb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_gwr_yrl_nsb\">\n <li class=\"li\">Rubrik Cluster Pattern</li>\n <li class=\"li\">ZooKeeper Cluster Pattern</li>\n <li class=\"li\">Kafka Cluster Pattern</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_zjh_zrl_nsb\">\n <li class=\"li\">RHV Clusters and Hosts issues.</li>\n <li class=\"li\">AWS deletion strategy for dynamo db was not set correctly. As a result, the discovery did not update changes, even if the service was stopped.</li>\n <li class=\"li\">GCP events did not work in certain builds, but worked in itomqcopper.</li>\n <li class=\"li\">The state and the storage_type in Blobs were not populated in the storage volume table.</li>\n <li class=\"li\">The UNIX Cluster - Linux Pacemaker Cluster Linux server pattern extension failed due to bad error handling.</li>\n <li class=\"li\">The RHV Virtual Machines pattern did not run correctly with a network adapter that has multiple IPs.</li>\n <li class=\"li\">Significant increases in discovery time for Azure after the implementation of Blob.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.72 - January 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_a5j_jj3_h4b\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_vnn_nj3_h4b\">\n <li class=\"li\">TLS Certificate discovery from Microsoft Certificate Authority</li>\n <li class=\"li\">Microsoft Azure pattern for Blob storage</li>\n <li class=\"li\">Discovery of Citrix NetScaler SDX</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_as1_nj3_h4b\">\n <li class=\"li\">Bug fixes for the following patterns: Kubernetes, Google Cloud, AVI Load Balancer, Linux Pacemaker Cluster, AWS GovCloud, and Azure Resource Inventory</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.71 - December 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_qg5_vfx_xnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_kmc_xfx_xnb\">\n <li class=\"li\">Collect BYOL information for AWS/Azure cloud patterns.</li>\n <li class=\"li\">Support for Solaris LDOM.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_jvd_yfx_xnb\">\n <li class=\"li\">Add failover for iproute commands to store patterns and shared libraries.</li>\n <li class=\"li\">Convert all Azure patterns to work with LP, including GOV and Events.</li>\n <li class=\"li\">Starting with v1.0.71, ServiceNow has switched to the Azure Resource Graph API "ARG"</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_ywy_wfx_xnb\">\n <li class=\"li\">RHV parse Hosts exception.</li>\n <li class=\"li\">AWS dynamoDB deletion strategy.</li>\n <li class=\"li\">Azure Application Gateway HD pattern.</li>\n <li class=\"li\">BM HMC pattern was creating duplicate object_ids.</li>\n <li class=\"li\">Virtual field was not set to true for Nutanix virtual machines.</li>\n <li class=\"li\">Kubernetes pattern failed in payload processing.</li>\n <li class=\"li\">Incorrect file type mentioned in step 17 of the Oracle GoldenGate pattern.</li>\n <li class=\"li\">Creation of an empty entry in cmdb_ci_firewall_device_palo_alto in step 17 (Populate Palo Alto Firewall Device Table) of the Palo Alto Firewall pattern.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.70 - October 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_sw1_5d1_gnb\">\n <li class=\"li\">Pattern extension:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_i44_c21_gnb\">\n <li class=\"li\">F5: Discovery of TLS Certificates from F5 SSH patterns</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_yvp_wd1_gnb\">\n <li class=\"li\">GCP Org: Pattern content bug fixes to support Google folders and projects</li>\n <li class=\"li\">Redhat Virtualization (RHV): Virtual Machines Horizontal Pattern fails with identification error 'no relations defined for dependent class [cmdb_ci_rhv_cluster] that matches any\n containment/hosting rules [cmdb_ci_rhv_cluster]'</li>\n <li class=\"li\">Kubernetes Pattern (YAML): Kubernetes Service populates self-link to avoid process payload error in YAML extension</li>\n <li class=\"li\">Fortinet Pattern bug fixes</li>\n <li class=\"li\">CSDM: added suggested relationships missing from 34 CIs released in the store</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.69 - September 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_vqh_kpz_ymb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_kqp_kpz_ymb\">\n <li class=\"li\">Cassandra - support for Service Mapping top-down discovery</li>\n <li class=\"li\">Google Cloud Platform (GCP) Organization - discovery of projects, folders, and resources under the Organization node</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_uwx_mpz_ymb\">\n <li class=\"li\">Pagination support for Nutanix</li>\n <li class=\"li\">HMC Pattern - fixed the following presensor script bug: 'Handle Model and Manufacturer for HMC failed due to: TypeError: Cannot convert null to an object'</li>\n <li class=\"li\">Google Cloud - fixed the Google Cloud VM pagination bug: 'Payload length 29504825 exceeded the limit of 5000000'</li>\n <li class=\"li\">AVI Load balancer - fixed the following bugs:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_ulc_ppz_ymb\">\n <li class=\"li\">Not able to pull all the data and fails to populate the relationships between Pools and Pool Members</li>\n <li class=\"li\">Vertical discovery for Avi Vantage load balancers fails for load balancers in the Azure environment</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.68 - August 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_lxt_fgt_qmb\">\n <li class=\"li\">New Patterns: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_rcy_pgt_qmb\">\n <li class=\"li\">Cassandra DB HD support</li>\n <li class=\"li\">Linux Pacemaker</li>\n <li class=\"li\">AWS CAPI to LP patterns</li>\n </ul></li>\n <li class=\"li\">Pattern Extension:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_mlh_rgt_qmb\">\n <li class=\"li\">A10 – support for A10 partitions</li>\n <li class=\"li\">APIGee enchantments</li>\n <li class=\"li\">GCP relation between VM to server discovered IP Base</li>\n <li class=\"li\">IBM relation between VM to server discovered IP Base</li>\n <li class=\"li\">NSX/VMware VIP</li>\n </ul></li>\n <li class=\"li\">Bug fixes:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_itj_4gt_qmb\">\n <li class=\"li\">RHV - Handle Stale Relations: sa_pattern_prepost_script has undeclared variable, causing error in Post Sensor script.</li>\n <li class=\"li\">RHV Clusters and Hosts: the pattern does not filter tables prior to insert and fails due to rejected inserts when scanning individual LDCs.</li>\n <li class=\"li\">RHV Virtual Machines: the pattern doesn't properly filter records when running against single LDC.</li>\n <li class=\"li\">ACL and Block endpoint:: addition of filters to update the table with relevant values.</li>\n <li class=\"li\">After Kubernetes discovery, the dashboard page is blank and it is showing one information message as attached in the screenshot.</li>\n <li class=\"li\">Azure Resource Inventory pattern error "reference table cmdb_key_value is not a known CI Type" due to missing related entry Requested.</li>\n <li class=\"li\">CloudFoundry can easily lead to duplication.</li>\n <li class=\"li\">Discovery VMs by IP address option in RHV discovery schedule doesn't work.</li>\n <li class=\"li\">IBM Cloud - VMs not discovered in this release</li>\n <li class=\"li\">Kubernetes discovery pattern no longer populates</li>\n <li class=\"li\">Kubernetes services. Kubernetes Service mesh connections parsing is not working properly.</li>\n <li class=\"li\">Nutenix pattern: block serial number and hypervisor type is missing on the Nutanix host.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.65 - June 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_v5x_fyg_zlb\">\n <li class=\"li\">New Patterns:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_xjg_hyg_zlb\">\n <li class=\"li\">Cisco firewall</li>\n <li class=\"li\">Palo Alto firewall</li>\n </ul></li>\n <li class=\"li\">Pattern Extension:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_wwz_3yg_zlb\">\n <li class=\"li\">Kubernetes: Pattern extension to collect YAML Configuration and support Istio Service Mesh</li>\n <li class=\"li\">Avi load balancer: Pattern extension for service mapping use cases</li>\n <li class=\"li\">Oracle database: Pattern extension for DB catalog discovery</li>\n </ul></li>\n <li class=\"li\">Bug fixes:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_mtk_lyg_zlb\">\n <li class=\"li\">SAP Patch Level Info attribute for SAP SID CI</li>\n <li class=\"li\">Avi load balancer:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_s54_myg_zlb\">\n <li class=\"li\">Pool member missing relation</li>\n <li class=\"li\">Service port</li>\n <li class=\"li\">Delete strategy</li>\n </ul></li>\n <li class=\"li\">Azure/AWS inventory allow list update</li>\n <li class=\"li\">AWS multiple records with empty values</li>\n <li class=\"li\">Azure Gateway remove empty lines</li>\n <li class=\"li\">HMC:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_wrg_qyg_zlb\">\n <li class=\"li\">Set MNG IP as IP</li>\n <li class=\"li\">LPAR attributes</li>\n <li class=\"li\">Remove duplicate cmdb_ci_processor_pool</li>\n <li class=\"li\">Set serial number</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.63 - May 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_ic5_4zs_plb\">\n <li class=\"li\">New: discovery patterns are published for the following:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_hbw_pzs_plb\">\n <li class=\"li\">Juniper</li>\n <li class=\"li\">Fortinet</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_dyz_rzs_plb\">\n <li class=\"li\">Kubernetes<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_jgn_szs_plb\">\n <li class=\"li\">Unique name created to support tag-based discovery</li>\n <li class=\"li\">Get Call supports properly loops tokenized results</li>\n </ul></li>\n <li class=\"li\">GCP Inventory<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_gdn_vzs_plb\">\n <li class=\"li\">Extra whitespace removed from the pattern name</li>\n </ul></li>\n <li class=\"li\">Avi Load Balancer<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_bjp_wzs_plb\">\n <li class=\"li\">Duplicate record removed from sa_ci_to_pattern</li>\n </ul></li>\n <li class=\"li\">Nutanix<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_xql_xzs_plb\">\n <li class=\"li\">Fixed VM instance missing from discovery results</li>\n <li class=\"li\">Nutanix component populated with NIC/IP</li>\n <li class=\"li\">Fixed scan server failures on KVM</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.62 - April 2020</dt>\n <dd class=\"dd\"><p class=\"p\">For <span class=\"ph\">Madrid</span> instances, the minimum version required is <span class=\"ph\">Madrid</span> Patch 5.</p>\n <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_qhx_mrf_hqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_rhx_mrf_hqb\">\n <li class=\"li\">Provides visibility for VMware NSX Edge LB, LB service, LB pool, LB pool member, and LB health service. <p class=\"p\">VMware NSX Edge load balancers (LB) enable high-availability services and\n distribute network traffic load among multiple servers. NSX Edge distributes incoming service requests evenly among multiple servers in such a way that the load distribution\n is transparent to users.</p></li>\n <li class=\"li\">Pattern extensions for Wireless Access Points</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_shx_mrf_hqb\">\n <li class=\"li\">Kubernetes: Fixed duplicate references and incorrect parsing</li>\n <li class=\"li\">ECS: Fixed an issue where identification failed</li>\n <li class=\"li\">IBM Cloud LB, AVI LB, GCP VM: Minor bug fixes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.61 - February 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_thx_mrf_hqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_uhx_mrf_hqb\">\n <li class=\"li\">Provides visibility to the following OpenStack constructs: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_vhx_mrf_hqb\">\n <li class=\"li\">Keystone Identity service</li>\n <li class=\"li\">Nova-Compute service</li>\n <li class=\"li\">Glance Image service</li>\n <li class=\"li\">Cinder Block Storage</li>\n <li class=\"li\">Neutron Networking</li>\n <li class=\"li\">Octavia load balancer</li>\n <li class=\"li\">Horizon Dashboard</li>\n </ul></li>\n <li class=\"li\">Provides session cookie-based auth support for the Avi Load Balancer discovery pattern</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.59 - January 2020</dt>\n <dd class=\"dd\"><p class=\"p\">The minimum versions required are London Patch 10 or Madrid Patch 5.</p>\n <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_whx_mrf_hqb\">\n <li class=\"li\">Red Hat Virtualization support <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_xhx_mrf_hqb\">\n <li class=\"li\">Red Hat Virtualization is an open, software-defined platform that virtualizes <span class=\"ph\">Linux</span> and <span class=\"ph\">Microsoft</span> Windows workloads. With the January content release, the CMDB gets visibility to the Red Hat datacenters, clusters, KVM hypervisors, virtual\n machines, and the lifecycle status.</li>\n </ul></li>\n <li class=\"li\">Avi Vantage load balancer support <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_yhx_mrf_hqb\">\n <li class=\"li\">The software-defined, scale-out architecture of Avi Vantage provides on-demand autoscaling of elastic load balancers. Leverage the Avi Vantage pattern to get visibility of Avi\n Vantage load balancer to construct in the <span class=\"ph\">CMDB</span> and perform top-down mapping for the virtual IPs of the Avi load balancer.</li>\n </ul></li>\n <li class=\"li\">Important information:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_rb2_mvs_jkb\">\n <li class=\"li\">During an upgrade to the New York release, the April 2019 (1.0.39) release of Discovery and Service Mapping Patterns is automatically installed for Discovery customers.</li>\n <li class=\"li\">Note: It may make the upgrade time longer depending on your CMDB size. To decrease the upgrade time, install the Discovery and Service Mapping Patterns from ServiceNow Store before\n upgrading to the New York release.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.55 - November 2019</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_jk2_yjt_4jb\">\n <li class=\"li\">Amazon Web Services (AWS) Elastic Container Service (ECS) and Fargate:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_gcl_yjt_4jb\">\n <li class=\"li\">AWS Elastic Container Service (ECS) is a highly scalable, fast, container management service that makes it easy to run, stop, and manage Docker containers. AWS Fargate is a compute\n engine for Amazon ECS that allows AWS customers to run containers without having to manage servers or clusters. With the November content release, ServiceNow users get visibility\n for ECS clusters, ECS services, ECS task definitions, ECS tasks, Docker containers, and ECS container instances.</li>\n </ul></li>\n <li class=\"li\">Google Cloud Platform (GCP) generic inventory<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_zhx_mrf_hqb\">\n <li class=\"li\">With the November content release, get visibility to all GCP services with a single pattern, which can collect inventory data on the deployed GCP services with tag information and\n share information into the CMDB. The allow listing of services based on the resource type can also help customers restrict the inflow of data into the CMDB.</li>\n </ul></li>\n <li class=\"li\">Important information:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_k3x_mkt_4jb\">\n <li class=\"li\">During an upgrade to the New York release, the April 2019 (1.0.39) release of Discovery and Service Mapping Patterns is automatically installed for Discovery customers.</li>\n <li class=\"li\">Note: It may make the upgrade time longer depending on your CMDB size. To decrease the upgrade time, install the Discovery and Service Mapping Patterns from ServiceNow Store before\n upgrading to the New York release.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.53 - October 2019</dt>\n <dd class=\"dd\"><p class=\"p\">The minimum versions required are London Patch 10 or Madrid Patch 5.</p>\n <div class=\"p\">New: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_gm4_drd_jjb\">\n <li class=\"li\">Provides visibility into OpenShift clusters by discovering information on projects, images, image streams, users, groups, routes, build configs, and deployment configurations.</li>\n <li class=\"li\">Provides visibility into HACMP cluster status, resource groups, cluster resources, nodes and interface configuration.</li>\n </ul></div></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.52 - September 2019</dt>\n <dd class=\"dd\"><p class=\"p\">The minimum versions required are London Patch 10 or Madrid Patch 5.</p>\n <div class=\"p\">New: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_a3x_mrf_hqb\">\n <li class=\"li\">Visibility to Oracle pluggable database: Get visibility to the Oracle pluggable database (PDBs) and its relationship with container database (CDBs). The new discovery extension delivers\n topology relationships between PDBs/CDBs and populates version/edition details of all PDBs.</li>\n <li class=\"li\">AWS generic inventory: Get visibility to all AWS services with a single pattern, which can collect inventory data on the deployed AWS services using the tag information. The allow listing\n of services based on the resource type can also help customers restrict the inflow of data into the CMDB.</li>\n </ul></div>\n <div class=\"p\">Fixed: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_b3x_mrf_hqb\">\n <li class=\"li\">Changes to the IBM HMC pattern</li>\n <li class=\"li\">Bug fixes and minor changes to the frame resource utilization data in the CMDB</li>\n </ul></div></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.49 - August 2019</dt>\n <dd class=\"dd\"><p class=\"p\">The minimum versions required are London Patch 8 or Madrid Patch 4.</p>\n <div class=\"p\">New: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_c3x_mrf_hqb\">\n <li class=\"li\">Visibility to IBM Power systems via Hardware Management Console (HMC): Support discovery of HMC servers and their critical topology dependencies with Frame, LPARs, and VIO servers</li>\n <li class=\"li\">IBM cloud discovery changess: Visibility to IBM Cloud IaaS tags augment the context-awareness of IaaS cloud objects discovered using IBM Cloud discovery</li>\n <li class=\"li\">Google Cloud Platform (GCP) discovery changes: Visibility to GCP IaaS labels change the context-awareness of IaaS cloud objects discovered using GCP discovery. Version 1.0.49 also extends\n the event-driven discovery support for GCP load balancers.</li>\n </ul></div></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.47 - July 2019</dt>\n <dd class=\"dd\"><p class=\"p\">The minimum versions required are London Patch 8 or Madrid Patch 2.</p>\n <p class=\"p\">New: Ability to discover Nutanix (Acropolis hypervisor and VMware ESX/ESXi) hyper-converged infrastructure. The new pattern collects information about critical Nutanix infrastructure elements and their\n dependencies from PRISM Central. Customers can get complete visibility of Nutanix clusters, hosts, virtual machine (VM) instances, VM tags, controller VMs, storage pools, and storage containers.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.42 - June 2019</dt>\n <dd class=\"dd\"><p class=\"p\">The minimum versions required are London Patch 8 or Madrid Patch 2.</p>\n <div class=\"p\"><ul class=\"ul\" id=\"store-rn-itom-patterns__ul_d3x_mrf_hqb\">\n <li class=\"li\">IBM Cloud Discovery changes: Collect data on location and resource groups for configuration items (CIs) hosted on IBM Cloud.</li>\n <li class=\"li\">AWS Cloud Discovery changes: Discover tags for AWS PaaS services hosted on AWS Cloud. This change helps to retrieve AWS PaaS services information from the ServiceNow CMDB based on tags.\n Discover AWS Cognito services using a dedicated pattern. Amazon Cognito provides authentication, authorization, and user management functions for AWS customers.</li>\n <li class=\"li\">Azure Cloud Discovery changes: Use the new CMDB CI class [cmdb_ci_cmp_resource] for holding information on all allow listed services hosted on Azure Cloud. In the future, the same table\n will hold generic inventory data from AWS.</li>\n <li class=\"li\">Google Cloud Discovery changes: Discover specific CIs hosted on Google Cloud based on events. This feature helps to write new real-time updates on Google cloud virtual machines, storage,\n network, firewall, and subnet data into the CMDB.</li>\n <li class=\"li\">SAP System ID: Use the SAP system ID for ITSM incident or change management process. This feature is supported by a new CMDB CI class for storing SAP system IDs.</li>\n </ul></div></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.39 - April 2019</dt>\n <dd class=\"dd\">The following new/updated patterns are available: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_e3x_mrf_hqb\">\n <li class=\"li\">Multi-cloud discovery pattern support: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_f3x_mrf_hqb\">\n <li class=\"li\">IBM Cloud</li>\n <li class=\"li\">Google Cloud</li>\n </ul></li>\n <li class=\"li\">Pivotal Cloud Foundry</li>\n <li class=\"li\">Oracle Golden Gate</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.35 - December 2018</dt>\n <dd class=\"dd\">The following new/updated patterns are available: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_oyr_w4g_cgb\">\n <li class=\"li\">Cloud Platform-as-a-Service objects:<ul class=\"ul\" id=\"store-rn-itom-patterns__ul_pyr_w4g_cgb\">\n <li class=\"li\">AWS Dynamo DB - adding event-based discovery and global table relationships</li>\n </ul></li>\n <li class=\"li\">Pure storage FlashBlade storage array</li>\n <li class=\"li\">Veritas Cluster on Unix</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.28 - October 2018</dt>\n <dd class=\"dd\">The following new/updated patterns are available: <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_qld_52j_kfb\">\n <li class=\"li\">Cloud Platform-as-a-Service objects <ul class=\"ul\" id=\"store-rn-itom-patterns__ul_px5_52j_kfb\">\n <li class=\"li\">AWS S3: Added capacity and event-based discovery</li>\n <li class=\"li\">AWS Dynamo DB</li>\n </ul></li>\n <li class=\"li\">Apigee</li>\n </ul></dd>\n \n </dl>\n \n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Discovery and Service Mapping Patterns release notes
Version history for the IT Operations Management
Discovery and Service Mapping Patterns application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Read patterns documentation in one place
The ServiceNow Store documentation for IT Operations Management patterns is now
in the release family sections of the ServiceNow Product Documentation site.
To read about Discovery and Service Mapping features from the ServiceNow Store and the family releases,
navigate to the Product Documentation site homepage and select your release family.
## Version history
Note: During upgrade to the New York release, the April 2019 (1.0.39) release of Discovery and Service Mapping patterns is automatically installed for Discovery customers. Depending on your CMDB size, the upgrade may take longer. To decrease the upgrade time, install the Discovery and Service Mapping patterns from ServiceNow Store before upgrading to the New York release.
#### Version 1.28.0 - August 2025
* New:
+ 22 new patterns for the following Azure services:
- App Configuration - Configuration Store
- App Service - App Service Plan
- Application Insight - Component
- Application Security Group
- Automation - Automation Account
- Compute Gallery - Image Definition
- Compute - Snapshot
- Container Registry - Registry
- Data Factory - Data Factory
- Data Protection - Backup Vault
- Databricks - Workspace
- Disk Encryption Set - Disk Encryption Set
- Event Grid - System Topic
- Event Hub - Namespace
- Key Vault - Key Vault
- Logic App - Logic App
- Managed Identity - User Assigned Identity
- Networks - IP Group
- Private Link - Private Endpoint
- Service Bus - Namespace
- Service Bus - Queue
- Service Bus - Topic
+ Google Cloud Platform (GCP):
- New "Google Cloud Platform (GCP) - Cloud Functions" pattern.
- New "Google Cloud Platform (GCP) - AlloyDB for PostgreSQL" pattern, which supports an AlloyDB cluster.
- "Google Cloud Platform (GCP) - Memorystore DB" pattern now supports Redis Cluster discovery.
+ Oracle Linux Virtualization Manager (OLVM) discovery is now supported.
* Fixed:
+ Kubernetes discovery now populate the cluster name and remove the cloud account ID in the "Name" field of the Kubernetes Cluster [cmdb\_ci\_kubernetes\_cluster] table. aligning with
naming conventions used by other discovery methods (PRB1805941).
+ The "Cohesity Storage System" pattern now populates the data in the Cohesity Cluster [cmdb\_ci\_cohesity\_cluster] and Cohesity Node [cmdb\_ci\_cohesity\_node] tables (PRB1874368).
+ The "Next Generation Fortinet Network Firewall" pattern sets the device member's IP address correctly (PRB1842482).
+ The "Next Generation Fortinet Network Firewall - REST" pattern has been fixed for both token-based and basic authentication methods (PRB1879124).
+ The "Cascade deprovisioned status to server" Business Rule is now fixed (PRB1891935).
+ The "A10 Load Balancer" pattern's extension "Collect A10 Partition info" is now fixed to get the virtual server details (PRB1875831).
+ The "NetApp Storage Cluster-Mode" and "NetApp Storage Cluster-Mode - HTTP" patterns have been fixed and now populate consistent information (PRB1861932).
+ The Pre/post script "MicrosoftCA" now references the correct sys\_property for renewal tracking (PRB1871767).
+ The "EMC PMAX Phase2" pattern has been fixed and now storage volume with or without "wwn" works (PRB1830051).
+ The "MSSql DB On Windows" pattern's extension "Collect MSSQL HADR - Availability Group Info" is fixed and now populating correct information in the MSSQL Availability Group Listener
[cmdb\_ci\_mssql\_ag\_listener] and MSSQL Availability Group [cmdb\_ci\_mssql\_ag] tables (PRB1894330).
+ The "Oracle Listener HD" pattern is now fixed and improved: The logic only creates the record for the host running the "ora\_pmon" process in the Oracle Instance
[cmdb\_ci\_db\_ora\_instance] table (PRB1866783).
+ The "Connect Direct" pattern is now fixed and failover steps have been added to retrieve the Version information (PRB1892614).
+ The "Windows OS - Server" pattern is fixed and now populates the description and OS version of Windows Server (PRB1864552).
+ The "IBM PowerHA Cluster (HACMP)"" pattern is fixed and now creates correct AIX server records (PRB1892359).
+ The "Amazon AWS - Sub Account (LP)" pattern is fixed and now doesn't delete the discovered tags (PRB1887065).
+ The "Amazon AWS - Athena Workgroup - Extended Inventory (LP) Tags" pattern is now creating tags (PRB1888464).
+ "AWS DynamoDB" pattern's step has been corrected and now AWS Event-based discovery is fixed (PRB1874480).
+ The "Azure - Marketplace LB (LP)" pattern has been fixed and now the Version value populates in the Marketplace Product Details [marketplace\_product\_details] table (PRB1854427).
+ The "Azure - Virtual Machine (LP)" pattern is fixed and now doesn't set the location field to an invalid string on CI resources (PRB1841108).
+ The "Azure - Storage Volume (LP)" pattern deletion strategy has now been fixed to prevent non-stale CIs from being marked as stale in the Key Value [cmdb\_key\_value] table
(PRB1874383).
+ The "Google Cloud Platform (GCP) Resource Inventory" pattern is fixed: The MID Server's "CloudAPICommand" script has been fixed and now works even if no content is returned from
DELETE Bucket API response (PRB1898432).
* Changed:
+ The RHV cloud provider has been changed to oVirt.
+ The RHV MID Server capability has been changed to oVirt.
+ The label for the [cmdb\_ci\_rhv\_ldc] datacenter type has been changed to oVirt LDC
+ The label for the [rhv\_credentials] credential type has been changed to oVirt Credentials.
+ The following pattern names have been changed from RHV to oVirt:
- oVirt Clusters and Hosts
- oVirt Discover Logical Datacenters
- oVirt Discover Manager Instance
- oVirt Virtual Machines
+ The following table labels have been changed from RHV to oVirt:
- oVirt LDC [cmdb\_ci\_rhv\_ldc]
- oVirt Cluster [cmdb\_ci\_rhv\_cluster]
- oVirt Server [cmdb\_ci\_rhv\_server]
- oVirt Virtual Machine Instance [cmdb\_ci\_rhv\_vm\_instance]
- oVirt Object [cmdb\_ci\_rhv\_object]
- oVirt Manager [cmdb\_ci\_rhv\_manager]
#### Version 1.27.0 - May 2025
* New:
+ Introduces a new pattern for 7 AWS services:
- AppSync API
- Elastic BeanStalk Application
- EventBridge Event Bus
- MQ Broker
- SQS Queue
- Step Functions State Machine
- Storage Gateway Gateway
+ Supports Microsoft SQL Server Always On availability groups discovery.
+ Discovers AWS web ACL.
+ Discovers AWS Load Balancer targets.
+ Discovers AWS Systems Manager (SSM) agents.
+ Supports Azure tenants and management groups discovery.
+ Collects tags for the Azure VM Instance - Uniform Scale Set" pattern.
+ Introduces a new system property for Kubernetes discovery, "sn\_itom\_pattern.image\_scan\_process\_container," which controls whether software package data populates to containers or
only to images. By default, the value of the property is set to "true" and the containers and images are both populated.
+ Introduces a new pattern for NVIDIA GPUs with a new CI class, Graphics Processing Unit [cmdb\_ci\_gpu].
+ Enhances the "Microsoft CA - Certificate Management" pattern to populate Subject Alternative Name (SAN) for a specific template ID in the template\_list parameter.
* Fixed:
+ EMC PowerMax storage:
- The pattern now handles external credential store (CyberArk) (PRB1858079).
- The pattern now creates the relationship between Storage server and Storage port (PRB1849658).
+ The OpenStack - Get Compute Resources pattern now supports pagination (PRB1726659).
+ The "Next Generation Fortinet Network Firewall" pattern now sets the device member IP address (PRB1842482).
+ Amazon:
- The Amazon AWS Inventory Tags pattern now handles resource ARN format (PRB1859823).
- The "Amazon AWS - ECS" pattern has been updated to handle cases where no container registry is associated (PRB1864560).
+ Azure:
- The "Microsoft Azure - Virtual Machine (LP)" pattern extension section has been improved with logic to handle custom image licensing (PRB1841409).
+ The "Amazon AWS DynamoDB" pattern now discovers all DynamoDB tables without limits across the service account (PRB1835277).
+ The Solaris Server pattern extension: "Solaris LDOM SN" now populate the serial number (PRB1847537).
+ The Apache on UNIX based OS pattern now populates version information (PRB1856888).
+ SSH IP-based discovery now respects credential affinities (PRB1836027).
+ Fixed the "Docker Pattern" error "Could not find host item in Identification engine output payload" (PRB1834788).
#### Version 1.25.0 - February 2025
* New: Introducing a new pattern for 27 AWS services, which is disabled in the base system (out-of-the-box). The primary CI class for this pattern will be [cmdb\_ci\_cmp\_resource], while all
additional attributes are stored in a non-CMDB class. These attributes can be accessed via the Left Navigator Menu under Configuration and then AWS. For more details, please refer to the link: https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/aws-service-discovery-pattern.html
+ Athena Workgroup
+ Backup Plan
+ Backup Vault
+ CloudFront Distribution
+ CloudWatch Logs
+ CodeDeploy Deployment
+ CodePipeline Pipeline
+ DMS Endpoints
+ EMR Cluster (running on EC2)
+ FSx Backup
+ FSx File System
+ Glue Database
+ IAM Policy
+ IAM Role
+ IAM User
+ KMS Key
+ MQ Configuration
+ S3 Glacier Vault
+ SageMaker Notebook Instance
+ Secrets Manager Secret
+ SES Identity
+ Systems Manager Document
+ Systems Manager Parameter Store
+ Transfer Family Server
+ VPC Flow Log
+ VPC Managed Prefix List
+ XRay Sampling Rule
* Fixed:
+ AWS:
- The "Amazon AWS - Virtual Server (LP)" pattern updates an operational status, when the MID property ""sn\_itom\_pattern.discover\_aws\_instance\_statuses" value is set to
"true" (PRB1804983)
- The AWS cloud discovery performance is improved, introducing a new deletion strategy script 'AWSVmStorageMapping" and mapped to [cmdb\_ci\_storage\_mapping] CIs
(PRB1822204)
- The AWS discovery handles the additional Guest OS value ('Red Hat Enterprise Linux'and'SUSE Linux Enterprise Server') in the [cmdb\_ci\_os\_template] and
[cmdb\_ci\_cloud\_os\_image] (PRB1811128)
- The "Amazon AWS Inventory Tags" Shared Library pattern now populates the tags for the AWS CloudWatch Alarm service (PRB1814585)
+ Azure:
- The "Azure Resource Inventory (LP)" pattern updates the install status for cloud resources (PRB1827923)
- The "Azure VM Instance - Uniform Scale Set" pattern updates the retired CI's in the [cmdb\_ci\_vm\_instance] table (PRB1809815)
- The "Azure Virtual Machine Event" pattern is fixed to get the LDC information (PRB1814690)
- The "Azure - Marketplace LB (LP)" pattern is fixed to prevent the reclassification of Virtual Machines (PRB1834740)
- The "Azure - Marketplace LB (LP)" pattern is updated to correctly populate the Install Status and Operation Status (PRB1817349)
+ Google: The GCP Discovery is fixed for the regions "europe-north2" and "northamerica-south1" (PRB1822303)
+ MSSQL
- The "MSSQL DB on Windows" pattern now populates the Edition value for multiple SQL instances running on the same host machine (PRB1820756)
- The "MSSql DB On Windows" pattern has been updated to correctly populate the Install Status and Operation Status (PRB1808988)
- The "MSSql DB On Windows" pattern is fixed to support Windows Internal Database (WID) and SQL Embedded Edition(SSEE)(PRB1819997)
+ The Pre/Post Script "Unix Cluster - Postscript" is fixed to update the [cmdb\_ci\_unix\_cluster\_node] records of the Operational server with the same IP value (PRB1808450)
+ The "Rubrik Update VMware Instances" pre-post sensor script has been fixed to address case sensitivity issues. It now accurately matches data, enabling vCenter discovery to update
the configuration items (CIs) seamlessly (PRB1817229)
+ The shared library "Populate WebLogic attributes if missing" in the pattern "Weblogic" is fixed to handle Windows file paths (PRB1827882)
+ The "Nutanix Components" pattern has been fixed to terminate gracefully when the Prism service is not reachable (PRB1803673)
+ The "NutanixApiQuery" MID script include is fixed to handle encodeURL empty spaces (PRB1826255)
+ The "Oracle OCI - Service Account Validation" pattern is fixed to handle JSON parsing in the step "Parse Service Account" (PRB1832694)
+ The "Pure Storage" pattern step "Rel/Ref ClusterNode and Storage Volume" is fixed, to stop reference an nonexistent field (PRB1824630)
+ The "IBM HMC Server" discovery pattern populates IBM Frame manufacturer information (PRB1828273)
+ The AVI Discovery is fixed to handle "\" character in the login request (PRB1816224)
+ The "Netscaler Loadbalancer - NITRO" pattern step 17 precondition is fixed to handle exceptions (PRB1829305)
+ The "EMC Isilon" pattern is fixed to prevent the creation of additional "Uses::Used by" relationships between storage servers and IP addresses (PRB1801253)
+ The "Peoplesoft Application Server" pattern is fixed to detect HP - UX devices (PRB1811986)
+ The "Kafka Broker Java" and "ZooKeeper Server" patterns are fixed, to prevent duplication of related CI types (PRB1818802)
+ The "Scan Container Image" pattern now populates a large number of OS packages, which are stored in the [sn\_itom\_pattern\_container\_image\_os\_packages] table (PRB1817126)
+ The "Fortinet firewall" serverless pattern is fixed to populate "source\_interface" and "destination\_interface" attributes in [cmdb\_ci\_fortinet\_firewall\_policy table]
(PRB1817893)
#### Version 1.21.0 - November 2024
* New:
+ Patterns that support AWS discovery in the China region
- Amazon AWS Datacenter Discovery
- Amazon AWS - Availability Zone (LP)
- Amazon AWS Service Account
- Amazon AWS Sub Account Discovery
- Amazon AWS - Sub Account (LP)
- Amazon AWS - Relational Database Service
- Amazon AWS - NIC (LP)
- Amazon AWS - LB Pool (LP)
- Amazon AWS - Classic LB (LP)
- Amazon AWS - Virtual Server (LP)
- Amazon AWS - Cloud Hardware Type (LP)
- Amazon AWS - Hardware Type (LP)
- Amazon AWS - Executable Cloud OS Image (LP) (Shared Images)
- Amazon AWS - Owned Cloud OS Image (LP) (Private Images)
- Amazon AWS - Storage (LP))
- Amazon AWS - Network (LP)
- Amazon AWS - Application and Network LB (LP)
- Amazon AWS - Subnet (LP)
- Amazon AWS - Security Group (LP)
+ The Azure - Marketplace LB (LP) Pattern discovers the following Azure Marketplace products.
- Virtual Machine
- SaaS (Classic as well)
- Azure Application
+ The attributes populate the new tables Deployed Marketplace Product and Marketplace Product Details. The tag will also be discovered.
+ The Google Asset Inventory pattern triggers as a part of the scheduled cloud discovery. To support it, introduced new mid-server properties
- mid.gcp\_resource\_inventory\_bucketpath.default (Comman Bucket path for all the GCP Project)
- mid.gcp\_resource\_inventory\_bucketpath.<Cloud Account Id> (Individual Bucket path per GCP project)
+ The Next Generation Fortinet Network Firewall - Rest" pattern supports VDOM and collects attributes of VDOM, VDOM interface, and policy.
- Populate data to the tables below
* Fortinet Firewall Device
* Fortinet Firewall Cluster
* Network Adapter
* Router Interface
* Fortinet Vdom (New class)
* Fortinet Firewall Policy (New class)
* Fortinet Firewall Interface (New class)
* Fixed:
+ Amazon:
- The Amazon AWS - Sub Account (LP)" pattern is fixed and doesn't set the AWS sub-account to non-operational. (PRB1790471)
- The Amazon AWS - ECS pattern is fixed to populate the correct VM State and Install Status; The VM instance is associated with the ECS cluster and terminated, and AWS
event-driven discovery is configured. (PRB1793487)
- The AWS Cloud Load Balancers Resource is hosted in AWS GovCloud and has an attribute source\_native\_key value that is fixed The following patterns are modified.
(PRB1803819)
* Amazon AWS - NIC (LP)
* Amazon AWS - Application and Network LB (LP)
+ Azure:
- After upgrading to Discovery and Service Mapping Patterns version 1.10, stale tags for Azure VMs were getting automatically cleaned up. (PRB1749297)
+ Google:
- The GCP Asset Inventory pattern populates the tag information of the Google storage bucket. (PRB1784648)
- The GCP Asset Inventory pattern populates the Global resources in the cmdb\_ci\_cmp\_resource (PRB1803228)
+ All the cloud credentials issue is fixed to handle the error no access to sn\_itom\_patterns.glide\_encrypter (PRB1787568)
+ The ColdFusion Application - the version attribute is getting populated. (PRB1780934)
+ The HA Proxy pattern is fixed to handle an error MULTIPLE\_DEPENDENCIES: Found multiple dependent relation items and create a single relationship between cmdb\_ci\_lb\_service and
cmdb\_ci\_lb\_pool and if there are multiple services, only use the cmdb\_ci\_lb\_service with the lowest number port. (PRB1795289)
+ The InfiniBox Storage System (LP) pattern - Serial Number is getting populated for the cmdb\_ci\_storage\_server table. (PRB1798985)
+ The Kubernetes discovery is fixed, and the Kubernetes Node pattern shared library is to filter out IPv6. (PRB1797771)
+ The Netscaler Loadbalancer - NITRO pattern creates the relationship between the Load Balancer Service and the Load Balancer Pool. Service Mapping creates the connection with the Load
Balancer Service and Load Balancer Pool. (PRB1741543)
+ The IBM PowerHA Cluster (HACMP) pattern is fixed, this pattern respects the system properties glide.discovery.hostname.dns\_nbt\_trusted is set to true then pattern populate DNS trust
name as Name field. (PRB1790297)
+ The "F5 Load Balancer SSH" pattern is fixed to handle an error Cannot convert null to an object. Steps are added to remove duplicates and filter out empty records. (PRB1767558)
+ The MSSql DB On Windows pattern handles instances configured to be listened to on multiple ports. (PRB1796534)
+ The "Nutanix Components" pattern updates the VM state. (PRB1803129)
+ The Pure Storage pattern Pre/Post Script Affinity - BasicAuth Table Upload is fixed to address the MID Server CPU spike. (PRB1791441)
#### Version 1.18.1 - September 2024
* Fixed:
+ Solaris LDOM infrastructure pattern respects the "glide.discovery.hostname.case sys\_properties, to format the 'Name" attribute based on the value(No change, Lower case, Upper
case)
+ A10 Load Balancer pattern, Extension "Collect A10 Partition info" A10 LBs on CLI 5.2.1+, collects the partitions information
+ AWS tags are getting populated for cmdb\_ci\_cmp\_resource records
+ Large table handling on (cmdb\_rel\_ci) table triggered by AzureDefaultDeleteStrategyVM Delete Strategy
+ UNIX Cluster - VERITAS Cluster pattern fixed an error duplicate cmdb\_ci\_unix\_cluster\_resource records in the payload
+ OpenShift Kubernetes cluster discovery has been fixed to ensure StatefulSets are not filtered out, even if the YAML file does not include an initContainer
+ NetApp Storage Cluster-Mode - HTTP pattern populates RAM field value in "MB"
+ NetApp Storage Cluster-Mode - HTTP pattern now populates the firmware version of ONTAP
+ GCP Asset Inventory pattern populates the tags for the Google Cloud storage bucket
+ The Network Switch pattern has been fixed to resolve the error IP-Switch Switch Stack" pre sensor execution with error = TypeError: Cannot convert null to an object
+ RHV Virtual Machines pattern now populates CPU and RAM attributes of the virtual machine
+ JBoss pattern collects version information for both the Enterprise Application platform and the Application server
+ MSSQL DB on Windows pattern now deletes SQL Discovery reports. A new system property,sn\_itom\_pattern.threshold\_time\_to\_delete\_mssql\_reports, has been added to control the threshold
time for deletion
#### Version 1.18.0 - August 2024
* New:
+ The Pure Storage FlashArray pattern populates additional attributes "Encryption at rest" and "Encryption algorithm" in the Storage Server table
+ Storage patterns:
- Dell EMC PowerMax
- Dell EMC Data Domain
+ The Amazon AWS - ECS pattern supports Amazon Elastic Container Registry (Amazon ECR) image
+ The Scan Container Image pattern supports scanning container images in the following repositories:
- Public repositories
- Self-hosted private repositories
- Amazon ECR, both public and private repositories
* Fixed:
+ AKS discovery of Cluster and resources without having a dependency on Azure CLI for MS Entra ID
+ Google Cloud Platform (GCP) - Virtual Server pattern fixed to create a relationship between Google virtual machine and Server
+ F5-Cluster pattern fixed the operational\_status field based on the value of "sysCmTrafficGroupStatusFailoverStatus"
+ RHV Virtual Machines pattern updates the IP Address field in the [cmdb\_ci\_ip\_address] table
+ Tag extension: "Azure Subscriptions Discovery For Management Group" pattern fixed to handle tag contains a null value
+ The Oracle RAC Single Node" pre-post sensor is fixed to enable high memory consumption
+ The AVI LB pre-execution script "Get all vCenter Datacenters" is fixed
+ Azure service account discovery marks closed accounts as retired/inactive
+ NetApp Storage Cluster-Node - HTTP" pattern: the models and manufacturer value in the [cmdb\_ci\_chassis] table are fixed
+ Kubernetes "ReplicationController" table: the duplicate records issue is fixed
+ Fixed the HPE discovery - Physical entity relationship
+ The problem with the Kubernetes cluster pattern not populating empty serial number value in the [cmdb\_serial\_number table] is fixed
+ The Kubernetes discovery is fixed, to work if [cmdb\_key\_value] value field is empty
+ The issue with the old Kubernetes version imageID that didn't contain the repository details is fixed
+ Kubernetes discovery handles Kubernetes node API returns empty value for the node memory
+ Kubernetes pattern discovery: New MID server property: "sn\_itom\_pattern.kubernetes\_create\_server" handles the creation of [cmdb\_ci\_linux\_server] optional
+ The IBM WebSEAL pattern creates the load balancer reference in the LB Pool Member table
+ The "MSSql DB On Windows" pattern populates version 2008 R2 and 2014
+ The Microsoft CA - Certificate Management pattern filtered the expired certificate if the newly introduced system property:
"sn\_itom\_pattern.exclude.expired.certificates.from.discovery" is set to "true" . The fixed discovery is scheduled to discover the OID value of a single certificate template
#### Version 1.15.1 - June 2024
* Fixed:
+ AIX Server Pattern populates the correct value in the [start\_date] field. The value is in YYYY-MM-DD HH:MM:SS format.
+ The Azure - DNS Zone Recordsets (LP) Pattern is fixed to handle the error Illegal character in opaque part at index 6: https:\/\/management.azure.com:443\/.
+ The Azure Application Gateway TD (LBS) Pattern collects the Private and Public IP address.
+ Options for Windows Server 2019 and 2022 are added under the Windows Servers & Computers section in the Discovery configuration console, within the Discovery definition
menu.
+ GCP Event Job system log (info messages) with account numbers and credentials handle using system properties [sn\_itom\_pattern.log\_gcp\_event\_job] set to true/false, in order to
enable/disable the info messages.
+ The Oracle Listener HD Pattern collects all Oracle DB on the host.
+ The Pure Storage Pattern is fixed to establish relationships when detecting Fiber Channel.
+ The SSHTerminalInteractiveCommand is initiating the expected "VMware vCenter" probes.
#### Version 1.15.0 - May 2024
* New:
+ The Linux server pattern populates the certificates' data from Java KeyStore. The "Collect Certificates" pattern extension is disabled by default.
+ The Windows Server pattern populates the certificates' data from Java KeyStore and Windows certificate store. The pattern extension is disabled by default.
+ The new system property, "sn\_itom\_pattern.k8s\_run\_k8s\_cloud\_discovery," prevents the automatic scheduling of cloud Kubernetes cluster discovery.
+ The "Azure - Get Kubernetes Clusters" pattern creates a relationship between the Kubernetes cluster and the resource group.
* Changed:
+ The ״Amazon AWS - Kubernetes Discovery and Schedule Creator״ pattern is renamed asthe "Amazon AWS - Get Kubernetes Clusters" pattern.
+ The "Azure - Kubernetes Discovery and Schedule Creator" pattern is renamed as the "Azure - Get Kubernetes Clusters" pattern.
+ The "Google Cloud Platform (GCP) - Kubernetes Discovery and Schedule Creator" pattern is renamed as the "Google Cloud Platform (GCP) - Get Kubernetes Clusters" pattern
* Fixed:
+ Amazon
- The "Amazon AWS - Get Kubernetes Clusters" pattern updates the FQDN in the FQDN field
- The Kubernetes cluster state is marked as retired when the cluster is removed
- The "Amazon AWS Inventory Tags" pattern execution performance is improved from 659ms to 7 ms
+ Azure
- The "Azure Application Gateway" pattern creates a relationship between the resource group and the load balancer
- The "Azure - Get Kubernetes Clusters" pattern updates the FQDN in the FQDN field
- The Kubernetes cluster state is marked as retired when the cluster is removed
- The Azure cloud discovery performance is improved:
* The MID-Server property "mid.cloud.discovery.sonar.discover\_all\_azure\_datacenters" has been added. Its value is false by default, indicating that the
discovery will solely operate on an active datacenter
* The "Azure datacenter" discovery pattern establishes or updates regions that contain resources per service account.
* The "Azure - Virtual Machine", "Azure - Hardware Type" and "Azure Cloud Hardware Type" patterns execute based on the new hardware type Model per active
datacenter within the service account
+ Google
- The "Google Cloud Platform (GCP) - Get Kubernetes Clusters" pattern updates the Fully qualified domain name field value in the Kubernetes cluster table
- The Kubernetes cluster state is marked as retired when the cluster is removed
+ Kubernetes
- The "Kubernetes" pattern collects node labels and annotations and populate them in the [cmdb\_key\_value] table
- The "Kubernetes" pattern and the "Kubernetes Event" pattern don't create duplicate records for the same cluster in the "Docker Container" Table
- The "Kubernetes" pattern performance is improved by [cmdb\_key\_value] filtering
- The discovery of OnPrem Kubernetes cluster functions without the cluster's resource ID
+ Nutanix
- The "Nutanix Components" pattern extension, "Nutanix Tags", creates or updates tags regardless of the category limitations
- The "Nutanix Components" pattern establishes only one-to-many relationships between the Nutanix Host and the Nutanix VM Instances
+ The "Microsoft CA" pattern's issue of duplicate certificate records in the "Unique Certificate" table is resolved. The issue was caused by variations in the format value of the
fingerprint in the "Fingerprint" field.
+ The "Veritas/VxVM Volume Replicator" process classifier is applied to horizontal discovery patterns, rather than being applied to top-down discovery
+ The "Oracle OCI - Autonomous DB (LP)" pattern enables the discovery of Autonomous Databases
+ The "Tuxedo" pattern has been updated to ensure the accurate version is reflected in the "Tuxedo" table
+ The "Next Generation Fortinet Network Firewall" pattern successfully populates the [serial\_number] field
+ In the "F5 BigIP LTM" pattern step, the "bigpipe.displayservicenames" value is configured to be set to "false"
+ The "Linux Server" pattern extension, "UNIX Cluster - Linux Pacemaker Cluster", populates the cluster nodes, cluster resources, and cluster virtual IPs of the Linux Pacemaker
cluster
+ The "MSSQL DB On Windows" pattern extension, "Collect MSSQL Cluster Info - MSSQL Cluster", retrieves the MSSQL cluster IP address
+ The "Scan Container Image" pattern supports the Trivy versions v0.44.0 or later.
+ The "IBM HMC Server" pattern updates the name and status of the LPAR Instances
+ The "Azure Application Gateway (LP)" pattern creates a relationship between the Resource Group and the Cloud Load Balancer
+ To enhance the efficiency of the "Multi Paged Orchestrator" patterns and decrease both execution time and memory usage, a new column named "orchestrator\_page" was
introduced in the "Horizontal Paged Payload" table
+ The "Collect Container Repository" extension is executed if the [cmdb\_ci\_container\_repository] entry name is empty
#### Version 1.12.0 - March 2024
* New:
+ WebSphere Message Broker on UNIX pattern supports IBM App Connect Enterprise 11.
+ OpenStack Discovery (Private Cloud).
* Fixed:
+ F5 Pattern updates the Subject Alternative name field.
+ IBM HMC Server Pattern creates a relationship between all of the LPAR instances in the LPAR names with the processor pool.
* Azure:
+ Azure Cloud discovery is inserting the valid value in the Location reference field.
+ Azure VM Instance - Uniform Scale Set pattern discover CPU and Memory information.
+ Azure VM Instance - Uniform Scale Set pattern is enhanced, if there is no response from the API then it gracefully terminates.
+ Azure - NIC (LP) pattern is fixed to populate the source\_native\_key value in the correct format.
* Google: Improved the security on the Google Credential User Interface page - Add an Access Control List restricting the user access to the appropriate role/user group.
* Docker:
+ The Docker pattern creates a relationship between the Docker engine and the Docker Container.
+ The Docker Pattern populates the Docker local image.
* Changed: The Pure FlashArray storage pattern is disabled by default.
#### Version 1.11.0 - February 2024
* New:
+ Pure Storage FlashArray discovery
+ SAP Hana 2.0 DB Catalog discovery
+ Microsoft CA Pattern discovers additional attributes
+ AWS Cloud Discovery now discovers additional attributes on the Cloud organizations and Cloud Service Account Tables
+ GCP Cloud credentials now support standard Google Cloud Credential JSON file importing
* Fixed:
* + Network and Subnet patterns no longer truncate the address space - AWS, Azure, and GCP
+ Kubernetes Pattern - Populates Labels and Annotations for Kubernetes Nodes
+ IBM PowerHA Cluster (HACMP) Pattern - updates correct FQDN for AIX Servers
+ MSSql DB On Windows Pattern - Deletes the SQL discovery report after discovery is complete
+ Azure:
- Azure - Sub Account (LP) Pattern - all tenants now under root
- Azure - Virtual Machine (LP)" Pattern - new VMs build the relationship with the OS Server
- Azure - NIC (LP) and Azure NIC Tags Pattern - now collects the tags
+ Amazon:
- Amazon AWS - Internet Gateway (LP) Pattern - Creates a relationship between Network and Internet Gateway EP
- Amazon AWS API Gateway Pattern - supports Paginating
+ Google:
- GCP TCP-UDP Load Balancing Pattern - populates LB Backend Service, IP and Port, Global LB, Pools, and Pool members
- Google Cloud Platform (GCP) - Get Logical Datacenters Pattern - discovers Northamerica-northeast2 datacenter
- Google Cloud Platform (GCP) - Disk and Virtual server Pattern - IRE error fixed
+ Microsoft CA Pattern:
- Fixed issue with High Memory Consumption
- Populates srenewal\_tracking for certificate based on system property
- MID Server no longer receives responses exceeding the allowed number of rows
#### Version 1.10.1 - December 2023
* Fixed:
+ Oracle-GLAS Export Utility:
- File Name change to lowercase
- <machine\_name>.txtfile - is now created under the log folder
* Azure VM Instance - Uniform Scale Set Pattern: Corrected the region part of the [source\_native\_key] and removed duplicate records because more than one VM can have the same template.
* Azure Application Gateway (LP): Service Mapping is fixed for services on Port 80 and Private IPs
* Cloud Foundry:Operational Status for [cmdb\_ci\_pcf\_organization] and [cmdb\_ci\_pcf\_appl] CIs
* Azure NIC Event: The IRE error is fixed
* F5 - SSH - SSL Certification: The broken NDL is fixed
* Solaris Server: The default route without the interface can be retrieved
* Azure Application Gateway TD (LBS): Parsing is corrected for the Application Gateway service attributes
* AVI Load Balancer Controller and Avi Load Balancer Controller - Session-based: The PORT number and IP address for [cmdb\_ci\_lb\_service] CIs are fixed for AVI Controller load balancer
services
* Kubernetes and Pattern Library: Kubernetes WorkLoad Components: a mid-server property is added. When activated, Kubernetes Volume is populated and the Kubernetes WorkLoad Components are
optimized.
* The Oracle DB on UNIX Pattern is able to fetch the DB Name, DB Unique Name, Host Name & Instance
* Microsoft CA - Certificate Management Pattern: The [subject\_organizational\_unit] field is now populated with the expected value
* Jboss Pattern: The correct [Version] is getting populated for JBoss 29 installed on Windows Server
* Azure - Sub Account (LP): fixed the query to limit Management Groups
* Post sensor "Delete Old Relations with Storage Account for Storage Containers": modified to have the property use\_split\_payload/"Use Split Payload" set to true. Fixed the Out of Memory
issue
* Nutanix components Pattern: Fixed the relationship Managed by::Manages
* Next Generation Fortinet Network Firewall pattern:Fortinet firewall in a cluster, correctly mapping the serial number attribute value in the [cmdb\_serial\_numbers] table to the respective
firewall nodes
#### Version 1.10.0 - November 2023
* New:
+ Sybase DB Catalog
+ Discovery partitions from Citrix LB and support discovery via NITRO APIs
* Changed: OS template migration to new model
* Fixed:
+ K8 Discovery
+ F5 Certificate discovery
+ ZooKeeper Server Pattern fails with Could not find host item in Identification engine output payload
+ Google Cloud Platform (GCP) - Virtual Server fails with Payload Errors
#### Version 1.8.0 - September 2023
* New:
+ Citrix NetScaler load balancer discovery using NITRO APIs.
+ BYOL on Azure, GCP, and AWS: support for the license key value for GCP Windows, RHEL, and SQL servers.
+ Amazon AWS ElastiCache pattern: tags for databases.
+ DBA report discovery for Apache Cassandra, MS SQL, MySQL, MongoDB, and Oracle databases.
* Changed:
+ All LP files moved to the standard "update" folder, as their current "if.paris.pattern.engine" is outdated.
+ The Apache Cassandra DB Pattern was refactored.
* Fixed:
+ Amazon AWS - ECS:
- * Task and Task Definition relationship
* "Amazon Parse ECS Tags" fixed Service Tags
* Amazon AWS - EC2: detection steps on Linux Server when the "compiled by" value is "Xen"
* Azure Cloud Discovery:
- Object ID between Azure - Hardware Type (LP) and Azure - Virtual Machine (LP)
- The Post sensor pattern pre-postsfor 'Azure - Virtual Machine (LP)' were unnecessarily holding on to large objects for too long.
- Azure Events: Azure events were not able to process when a new hardware type was enabled
+ NetApp Storage Cluster Mode:
- Under the "Normalize disk data" step, the field [disk\_interface] is replaced with "device\_interface"
- Fixed the [cmdb\_ci\_storage\_cluster\_node] tables [operational\_status] field value.
- Fixed the [cmdb\_ci\_disk] Hosted On::Hosts [cmdb\_ci\_diskshelf\_chassis] relationship
- Fixed the Reference to cluster in the Storage Cluster Node table
+ Next Generation Cisco Firewall: fixed hung discovery
+ Microsoft CA - Certificate Management:
- Skipped glide.discovery.certs.enable\_renewal\_task\_creation\_on\_for\_discovered\_certificates
- Fixed the condition on the failover step to [set root\_issuer] name
+ Couchbase Classifier: fixed the false positive on the instance creation
+ Couchbase Instance pattern: support for "Parse the Remote Clusters"
+ MSSql DB On Windows: fixed Pre-sensor script "Create reference bw MSSQL Components and Windows Server"
+ Fixed edition for MSSQL Server 2022 "Enterprise Evaluation Edition"
+ The Credentialless Discovery Network pattern was failing during IRE processing due to duplicate payload items being generated in the pattern
+ ColdFusion Application Server pattern: fixed the filtering issue
#### Version 1.7.0 - August 2023
New:
* The NetApp pattern is supporting HTTP REST API.
* IBM WebSEAL TD discovery is added.
* Installed Software discovery via Aqua Trivy - Generate and download SBOM per docker image
* AWS Cloud discovery Retry mechanism
Fixed:
* Migrate Azure pattern steps from Availability Zone to Availability Sets
* Microsoft SQL Cluster discovery is refactored
* Legacy Password2 system
* IBM HMC Server pattern - the pre-execution Scripts
* The relationships between the CIs in Nutanix V5.20
* The deletion strategy in the [cmdb\_ci\_snat\_ip\_pool] table
* ""MSSQL DB on Windows"" pattern now adds appropriate reference value for the field ""server"" in the [cmdb\_ci\_mssql\_cluster\_node] class
* Microsoft CA Certificate discovery failed when the server locale is not using ""dd/MM/yyyy"" - Unparseable date: ""No Valid Date"" or wrong date
* The error handling for the Kubernetes pattern is improved.
* Azure - The VM Scale Set patterns are populating the location field correctly from a reference field
* The Windows ARP and Windows NDP steps in the Windows OS - Server pattern are fixed
* SQL Components discover by quick discovery even though no SQL Server Service installed on the VM
* IBM and Azure API command scripts log error details are added
* A10 Load Balancer Services with Pool Reference
* Google Cloud Platform (GCP) - Virtual Server pattern failed with MULTIPLE\_DEPENDENCIES found between Hardware Type and Google Datacenter
* Slow Query - ASYNC: Discovery - Sensors Pattern Launch
* Cloud discovery is updating discovery\_source of the CIs discovered
* Linux Server pattern extension ""Get Object Id For OCI Linux Server"" timeout 10 sec if Linux Server VM is not hosted on OCI
* AWS API command had a log error body for HTTP 400
* Quick Discovery: All SQL components are discovered and no duplicate records are created
* Azure - File Share (LP) pattern populate data in the [cmdb\_ci\_cloud\_file\_share] table
* Microsoft CA Certificate Management pattern populates correct attributes - Issuer Distinguished Name, Subject Distinguished Name, Fingerprint Algorithm, Signature Algorithm
* JBoss Fuse pattern incorrectly triggered for ServiceMix software
* The relationship between the Linux server and Azure VM instance
* EMC Isilon pattern corrected relation and reference to [cmdb\_ci\_storage\_node\_element]
* Amazon AWS Serverless Database tags pattern extension is creating a tag for cloud database
* AVI Load Balancer Controller pattern is populating the IP address field
* Azure Resource Graph (ARG) API - the response mapping is updatedto adhere to the latest API response update
* Additional checks to validate SPDX SBOM content are added
* The post-sensor script ""create a relation between HPE BladeSystem blade and OS Server"" is updated
* The container image scan and SBOM generation can be done by using Aqua Trivy installation instead of an uploaded file.
* Citrix Netscaler SDX pattern failed at step 4 regex fails to parse the data
* SBOM - Docker Image name overridden, Invalid SBOM files, Old SBOM Attachment Files delete and spdx-json"" and ""spdx"" file types
* AKS token issue for AD-enabled clusters
* Oracle DB, Oracle db-11g, and Oracle GLAS Oracle DB on UNIX patterns failed with payload error
* The pre-requisite check to migrate probes to patterns was failing
* Oracle LMS recertification -
+ Collection-<machine\_name>.txt file - can be created in the log folder and additional FS data
+ Oracle GLAS reports for middleware components
+ Discover Oracle middleware components
#### Version 1.6.0 - June 2023
* New:
+ New WebSEAL and ISAM creation pattern to support version 9. x and above. The pattern should be supported with REST API.
+ Implemented MID bypass Proxy property
+ Azure VM Scale Set discovery pattern (Orchestrator Uniform Mode)
+ Created a relationship between Azure regular VM Instance and VMs ScaleSet (Flexible mode)
+ Added PCF Bosh resources to the existing Cloud Foundry pattern, based on new OpsMan API functionality.
+ MSSQL DB on Windows pattern Collected MSSQL Components Editions using MSSQL report Utility.
+ Azure VM LP patternwill be changed to trigger after Datacenter discovery, rather than hardware type
* Fixed:
+ Trailing "." in the Palo Alto network device name was caused due to use to nslookup in Next Generation Palo Alto Firewall.
+ EMC Isilon pattern merged node and node elements
+ NetApp Storage Cluster-Mode" pattern retrieves a specific device's serial number.
+ WebLogic application server pattern was failing with the error "Failed to get file due to the path being too long 2,004. The path expression should not exceed 2,000 characters"
+ "Default form" view for the 'cmdb\_ci\_instance\_scale\_set' table from the 'CMDB CI Class Models' store app.
+ ESX server has multiple Runs-on relationships to HPE BladeSystem Blades
+ Pattern IBM PowerHA Cluster (HACMP) changes were missing relation (between UNIX Cluster Node (cmdb\_ci\_unix\_cluster\_node) and the AIX server (cmdb\_ci\_aix\_server)), cluster node state
and created duplicate resource groups.
+ The regex in the "DB2 on Linux" pattern step "Get instance name from PPID" was removed and hard-coded as a 0.
+ "Computer" and "Virtual Machine Instance" in Azure and AWS currently has 'Virtualized by::Virtualizes' relationship
+ Discovery attempts to default ports when adding a new SQL server.
+ Azure (LP) Patterns Extension Sections to get Azure Tags removed duplicate key/value pairs before creating relationships to Main CI
+ Azure Events can contain Resource IDs with different case-sensitive naming
+ Azure Virtual Machine Event is failing with MULTIPLE\_DEPENDENCIES error.
+ "Issuer" and "Root Issuer" fields are not being set by the F5 certificate extension
+ container image scan failure reason shows in the message field
+ Azure Event patterns execute additional and unneeded API calls contributing to 429 errors
+ Google Cloud Platform (GCP) - Cloud SQL DB failing with an unknown error
+ Cassandra DB Discovery fixed for nodes that is having multiple Cassandra installations.
+ Microsoft Azure Inventory (LP): cmdb\_key\_value table is not populated by the LP pattern
+ Microsoft Azure Inventory (LP): deletion strategy is worked
+ Discovery and Service Mapping Patterns 1.0.99 sets Discovery Status Source=scan\_container\_images and Discover=ContainerImages, that are missing from the choice lists
+ Add OOB fix to migrate new hardware type model
+ Azure Cloud Discovery: Throttling Error (429) fixed
* Kubernetes:
+ [Credential-less] [Serverless] Kubernetes Volume table is now populating the Kubernetes Cluster attribute
+ Kubernetes pattern does use full manifest digest for image\_id.
+ Kubernetes discovery was failing with CMDB App version 1.42.0 and Patterns app 1.0.96
+ Kubernetes OOTB pattern updated the "name" field in the cmdb\_ci\_kubernetes\_cluster table as "OnPrem"
+ Kubernetes discovery will not create an invalid pod record if the cmdb\_ci\_kubernetes\_pod table is empty
+ The OpenShift extension in the Kubernetes pattern is fixed with "Cannot convert null to an object"
+ Some Kubernetes components like cmdb\_ci\_kubernetes\_replicasets are removed from the CMDB
* Changed: Azure Functions, Azure Website, Azure Database LP, and Azure DNS Zones patterns are changed to Cloud resources type.
* Removed: Remove the tag extension section from the Azure Database TD pattern.
#### Version 1.5.0 - May 2023
* New:
+ A new Pattern to discover WebSEAL and ISAM is released. The supported versions are 9. x and above. The Pattern should be supported with REST API.
+ The MID bypass Proxy property is Implemented.
+ A new Azure VM Scale Set Pattern (Orchestrator Uniform Mode) is released.
+ A new relation is created between Azure regular VM Instance and VMs Scale Set (Flexible mode)
+ PCF BOSH resources are added to the existing Pivotal Cloud Foundry Pattern, based on new OpsMan API functionality.
+ MSSQL DB on Windows Pattern Collected MSSQL Components Editions using MSSQL report Utility.
+ Azure VM LP Pattern is changed to trigger after the Datacenter discovery, rather than Hardware Type.
+ Trailing "." in the Palo Alto network device name was caused due to use to nslookup in Next Generation Palo Alto Firewall.
+ The EMC Isilon Pattern merged node and node elements.
+ The NetApp Storage Cluster-Mode Pattern didn't retrieve the serial number for a specific device.
+ The WebLogic application server Pattern was failing with the error "Failed to get file due to the path being too long 2,004. The path expression should not exceed 2,000
characters".
+ The "Default form" view of the [cmdb\_ci\_instance\_scale\_set] table in the 'CMDB CI Class Models' store app.
+ The ESXi server Pattern had multiple Runs-on relationships to the HPE BladeSystem blades.
+ The IBM PowerHA Cluster (HACMP) Pattern changes were missing the relation between the UNIX Cluster Node [cmdb\_ci\_unix\_cluster\_node] and the AIX server [cmdb\_ci\_aix\_server]. A cluster
node state created duplicate resource groups.
+ The regex in "DB2 on Linux" pattern step "Get instance name from PPID" was removed and hard-coded as a 0.
+ The "Computer" CI and "Virtual Machine Instance" CI of Azure and AWS had a 'Virtualized by::Virtualizes' relationship.
+ The MSSQL DB on Windows Pattern was failing due to using the default port.
+ The Azure (LP) pattern extension sections of Azure Tags did not create duplicate key-value pairs before creating relationships.
+ The Azure Event Patterns were failing due to case-insensitive conditions.
+ The Azure Virtual Machine Event Pattern was failing with the "MULTIPLE\_DEPENDENCIES" error. The relationship between NIC and LDC being was created twice.
+ F5 Load Balancer Pattern was failing to add "Issuer" and "Root Issue" to Certificates.
+ The Container image scan was failing on timeout and no failure reason was logged.
+ Azure Event patterns executed unwanted API calls.
+ Google Cloud Platform (GCP) -the Cloud SQL DB was failing with the error "JAVASCRIPT\_CODE\_FAILURE: Caused by an error in the Ad hoc script 'EvalClosure-Populate Hardware Type Table'
at line 4"
+ Kubernetes
+ The [Credential-less] [Serverless] Kubernetes Volume table wasn't populating the Kubernetes Cluster attribute.
+ The Kubernetes Pattern didn't use full manifest digest for image\_id.
+ The Kubernetes discovery was failing with CMDB App version 1.42.0 and Patterns app 1.0.96.
* Changed: The Azure Functions, Azure Website, Azure Database LP, and Azure DNS Zones patterns are changed to Cloud resources type (formerly application type). Visit the Service Now documentation
site for detailed information on products discovered by ITOM Visibility.
* Removed: The tag extension section from the Azure Database TD pattern.
#### Version 1.3.0 - March 2023
* New:
+ Azure event collection and processing that updates the CMDB configuration items.
+ Collects events across multiple subscriptions, at the Azure management group level.
+ Replaces the old approach of event collection through Azure configurations.
+ A deletion strategy is added to delete container application records if the container is no longer available.
+ Disables alert configuration while migrating to pull-based events.
+ Installed software records are added for additional software.
+ GCP Cloud Discovery - [volume\_name] is now populating GCP snapshots.
+ Citrix Xen HyperV extension is now populating CPU count/CPU core count and more values.
* Changed:
+ Azure Inventory Pattern is now supporting large payloads.
+ Cloud Foundry Pattern is now supporting v3 API.
* Fixed:
+ Kubernetes
- * Kubernetes Discovery was failing with the error: "no relations defined for dependent class".
* The first entry on sn\_itom\_pattern.kubernetes\_annotation\_list value (array) was filtered out during Kubernetes discovery.
* Kubernetes discovery is now updating [cmdb\_ci\_kubernetes\_volume] gracefully.
* The "Undefined" Pattern error occurred when K8s workloads (daemonset, replicaset, statefulset) were not discovered properly.
* [sn\_itom\_pattern.k8s\_aws\_cli\_to\_generate\_token] property is now active.
* Kubernetes discovery was ignoring service relations to empty or undefined workload components.
* [K8S-SAM][kubernetes pattern] all container environment variables are now collected.
* [k8S-SAM] Virtual-CPU is now populated for containers without CPU limits.
* [K8S-SAM] container enrich script is now triggered correctly.
* [K8S-SAM] software package details are now updated to the containers.
* [K8S-SAM] [Docker] [Kubernetes] User Password masked in [cmdb\_ci\_db\_mssql\_instance] table.
- AWS and Azure: the discovery failed after capi due to the Pattern migration to the new hardware type.
+ AWS
- * AWS discovery - Event-based discovery Object ID issue is fixed.
* Cloud tags for the AWS EC2 instance are now removed from [cmdb\_key\_value] when the instance is terminated.
* The tags of the Cloud database CIs were using the "Amazon AWS Relational Database Service Tags" Pattern extension.
* Now discovery ignores the stale DNS name records on AWS load balancer discovery.
+ Azure
- * Incorrect LDC was populated for Azure Functions Event Pattern.
* "Azure - Classic LB (LP)" discovery now works when backendAddressPools are defined for multiple devices.
* Microsoft Azure Inventory (LP): New relations are now created.
* Azure Application Gateway (LP) is now avoiding duplicate CIs for a single Azure resource.
+ Google Cloud Platform (GCP)
- GCP discovery was failing in some scenarios.
- The shared library "Google Cloud Platform (GCP) - VM and Image Labels" is now fetching labels for cloud images.
- Improvements in "Google Cloud Platform (GCP) - Virtual Server" Pattern for event-based discovery are now available.
* Microsoft CA - The Certificate Management Pattern was failing in some situations.
* Microsoft CA - Certificate Authority pattern now includes seconds for Valid to/Valid from timestamps
* ZooKeeper Server Pattern was failing to create a record in the CMDB.
* MSSQL Cluster discovery now respects [glide.discovery.hostname.include\_domain = true]
* Rubrik Node [source\_native\_key] is now populated correctly with the Rubrik cluster ID.
* Oracle Pattern: Removed duplicates in express value under [Edition].
* The Oracle databases relationships to Oracle DB Instances are fixed for some cases.
* The Network Router / Switch Pattern is now setting the CI Name from DNS when [glide.discovery.hostname.snmp\_trusted] is set to false.
* The openStack security token is now masked in the Discovery Log.
* Security bugs
#### Version 1.0.98 - February 2023
* New:
+ A new extension of the A10 Load balancer Pattern, that supports IP SNAT (Source Network Address Translation).
+ Installed Software discovery for deployed Docker / containerized workloads in Kubernetes and OpenShift.
* Fixed:
+ IBM Informix Dynamic Server discovery Pattern failed to populate executable Dir and TCP ports.
+ Invalid certificate was created during F5 pattern discovery.
+ A10 discovery failed to execute insertation (Identification Engine Payload error).
+ The deletion strategy of the [cmdb\_ci\_docker\_image] CI was modified to ""keep"" on the Kubernetes Pattern.
+ The command ""crsctl query cluster site -all"" in Oracle Listener HD Pattern requires elevated user rights (sudo) as a failover.
+ Google Cloud Platform (GCP) Firestore DB Pattern discovery failed in Payload Processing because no relations were defined for the dependent Class Cloud Database.
+ Arista switches discovery did not populate ""neighbor interface"" in ""Device Neighbors"".
+ GCP Load Balancer HTTP discovery created irrelevant multiple Load Balance Service dependencies.
+ In the GCP Virtual Server Pattern, the step 'Get image name from source image' returned an error.
+ The Discovery script that creates relationships between blades and servers, created invalid relationships for the HPE BladeSystem blade and OS Server.
+ Cassandra discovery for two different servers with the same cluster name listed only one cluster.
+ The Kubernetes discovery was creating duplicates in the Linux servers table due to a ""glide.discovery.hostname.include\_domain"" property setting problem.
+ Generic switches in Pattern discovery do not create ""discovery\_switch\_fwd\_table"" records, which impacts L2 connections.
+ The Pattern extension of Azure Virtual Machine (VM) License did not set the key ""Windows\_OS\_License\_Type\_automatic"" value to ""License\_included"".
#### Version 1.0.96 - December 2022
* New: Dell EMC XtremIO Storage.
* Fixed:
+ Azure
- Azure deletion strategy didn't work for Resource groups.
- Azure - Network and subnet (LP) pattern failed with IRE error, due to missing identification attributes for dependent CI class Virtual network peering.
- Azure database view "sn\_itom\_pattern\_azure\_virtual\_machine\_instance" returned duplicate records.
- The Azure Subscription tag details were not discovered.
+ GCP
- Google Cloud Platform (GCP) - Virtual Server discovery failed due to strange duplicate CI records inside the payload that did not come from the pattern.
- The FQDN and IP Address is added to GCP Databases.
- The error in Google Cloud Platform (GCP) pattern-Discover Related Projects, Step 11.
- Virtualized by relationship did not populate for GCP Linux servers, as the Linux server pattern failed to retrieve the Object id of the VM Instance hosted on Google
cloud.
+ Amazon
- Amazon AWS DB Cluster pattern failed if the region only contained serverless clusters.
- AWS S3 bucket discovery- if the bucket location was not found, the bucket CI was not created.
- The MID Server was backed up when the AWS Cloud discovery run for a long time.
+ Kubernetes
- The Kubernetes Event pattern did not filter the Annotations in the same way the Kubernetes pattern does.
- Kubernetes pattern did not use full manifest digest for image\_id.
- The CPU\_COUNT and CPU\_TYPE target fields were only populated in the Linux Server table for the Kubernetes Event pattern, but not for the Kubernetes pattern.
- The Couchbase instance had an incorrect identification rule. The rule should be 'dependent' and not 'independent'.
- Deletion Strategy- for the manually retired CIs from the CMDB, the Install Status and Operational Status columns didn't get updated appropriately after the re-run of
Discovery.
- The offline Oracle instance is being discovered and updated.
- Pattern "Cassandra Distributed DB" didn't work - install\_directory was not properly detected, leading to an empty UID.
- The IBM Informix Dynamic Server Pattern populated the same name for different Informix instances and SQL regex parse with the correct hostname.
#### Version 1.0.95 - November 2022
* New:
+ Oracle Services was added as discovered CI.
+ AWS Auto Scaling groups was updated.
* Changed: The "state" attributes for all Kubernetes entities was updated (if vendor response contains state).
* Fixed:
+ Kubernetes
- OpenShift received a call only after pulling the first 100 records.
- There was no visibility of the Kubernetes dashboard with the right set of permissions.
- A relation between LDC and EKS, AKS, and GKE clusters was created.
- Openshift discovery failed because the deployment config wasn't present.
- While running "Get replicationcontroller" step in the Kubernetes pattern,the memory run out.
+ AWS
- Auto Scaling groups (LP): The "state" attribute of the "cmdb\_ci\_instance\_scale\_set" table was not populated when it was 'Active' by default.
- OpenSearch pattern errors occurred, when there were no resources found, instead of failing.
- Avi Load Balancer Controller - Session-based pattern did not discover Load Balancer Pool Member.
- Discovery marked cmdb\_ci\_compute\_security\_group as terminated, however, it didn't mark it back as available / installed.
- Discovery pattern Oracle Listener HD populated incorrect values to Oracle Database CI attributes in some cases.
- Interactive Probe Shell sensor script logs errors to Syslog, that contained just the result, which might have been the message "empty".
- MID Server script include was conflicting with name resolution [AzureProvider].
- OOB FlashBlade Pure Storage pattern obtained empty results (position 2). When changed the position to 3, it was possible to get the API token value.
- Oracle Service: Manually setting the CI state to non-operational was not resetting back to the right status after discovery.
- The GCP Service parent account ID was deleted after running discovery.
- Nutanix dashboard with ID '56107869dbde7b00e7dc7c4daf96192e' was not found.
- Network and Subnet (LP) pattern was populating cmdb\_ci\_vnet\_peering even though there was no data for Vnet peering in the API response.
- Record validation was added to check the status for scripts listed in Sa\_find\_host\_script (for app-itom-patterns).
#### Version 1.0.94 - October 2022
* New:
+ AWS Kinesis Discovery
+ AWS Auto Scalling Discovery
* Fixed:
+ Kubernetes
- "Kubernetes Event" discovery is failing with "MULTIPLE\_DEPENDENCIES Found multiple dependent relation items"
- Bad identification rules on cmdb\_ci\_kubernetes\_workload
- Istio service mesh kubernetes service relation are not getting created
- Kubernetes Disco fails due to "Collect Container Repository" extension in K8 pattern
- Kubernetes discovery performance - need to remove collected of tracked files from the Openshift extension
- Kubernetes Event pattern "Populating cmdb\_ci\_linux\_server" step does not evaluate the "os" value correctly
- The IP address field should not be populated in Kubernetes cluster when the cluster is discovered by containerized in-cluster MID
- Annotations['deployment.kubernetes.io/revision'] Found in the Kubernetes config files ("Get Kubernetes Config Files")
- [Kubernetes | Docker ] Relation between docker container and image is missing
+ AWS
- Amazon AWS - Virtual Server - fails due to payload error
- AWS DB services: Graceful termination is not handled correctly
- AWS DB services: Opensearch: Certain resources are not discovered
- Guest OS field on cmdb\_ci\_os\_template (Image) is populated incorrectly in the context of discovery pattern "Amazon AWS - Executable Template (LP)"
- Slow query on `a\_str\_7` IS NULL coming from "ASYNC: Discovery - Sensors Pattern Launc" jobs observed during execution of Amazon AWS Virtual server pattern
- IBM PowerHA Cluster
- Pattern is not populating cmdb\_ci\_unix\_cluster\_node if having "-" (hyphen) in hostname
- Pattern is not populating the Cluster field (reference) for few CI types related to the discovery pattern
+ GCP
- Events API call restricted to collect only page response each GCP events job schedule runs
- Kubernetes Pattern - Unicode Character in Pattern Name
- Pull events flag is changed to enabled, "latesttimestamp" set to current time
- The listener protocol is not populated for frontend
- Disk shelf chassis and node elements bringing in the same serial number when the netapp pattern is triggered
- AVI Load Balancer Controller - Session based pattern not creating relationships between Load Balancer and Service Engine
- Azure Kubernetes discovery fails due to empty cmdb\_ci\_docker\_image ID
- MicroSoft CA - Certificate Management Pattern is injecting certificate serial number in non standard format
- Nutanix Components discovery pattern not populating Guest OS for VM instances causing additional license count
- Openstack Discovery - Token Creation is getting failed while OpenStack Discovery
- Rubrik discovery is creating duplicates in Windows server table if the property: glide.discovery.hostname.include\_domain is set to true
#### Version 1.0.92 - September 2022
* Changed: Improved Kubernetes model to support Native Cloud Operation Application
* Fixed:
+ Kubernetes
- "Kubernetes Event" discovery is failing with MULTIPLE\_DEPENDENCIES Found multiple dependent relation items
- [Kubernetes | Docker ] Relation between docker container and image is missing
- Bad identification rules on cmdb\_ci\_kubernetes\_workload
- Changes in k8s pattern based on BMO escalation
- [CNO] Name field is showing (empty) in Kubernetes Services
- Issues with Kubernetes pattern after Patterns upgrade to 1.0.90
+ AWS
- Amazon AWS DB Cluster Pattern fails, CI Type cmdb\_ci\_cloud\_db\_cluster cannot be created
- Discovery of several different AWS resources having identical resource ids, result in creating only one CI in cmdb
- Pattern: Amazon AWS - Classic LB (LP) is not populating Load Balancer field for cmdb\_ci\_lb\_service
+ Azure
- Azure tag:- tags with key value as "null" (this is the string and not null) is being populated as empty
- Issue with object ID for centos stream 9 (Azure)
- Refresh sub-account on populating all accounts using "Azure Subscriptions Discovery For Management Group"
+ Cloud Retry Framework
- Changes to prevent multiple retry configuration for the same provider
- GetCloudRequestStatsProbe output ecc queue records are stuck in 'processing'
- Undefined variable prevents cloud metrics from being inserted into H2 database
- Fix L10N errors
+ Cassandra Distributed DB, the pattern is unable to correctly identify the path to nodetool utility.
+ Discovery via "Oracle DB on Unix" pattern creating duplicate oracle instances if RAC configured to one node
+ The "Nutanix Relations" Pattern Pre/Post Script can create the "Instantiates::Instantiated by" relationship with a Retired Server
+ "Virtualized by::Virtualizes" relationship between the Virtual servers and VM instances in OCI cloud
#### Version 1.0.91 - July 2022
* New:
+ Cohesity backup server discovery
+ AWS Redshift
+ Auto scheduler for AKS
+ AWS ElastiCache
+ AWS Keyspaces
+ AWS MemoryDB
+ AWS Opensearch
* Fixed:
+ Cloud Retry Framework
- Change to prevent multiple retry configuration for the same provider
- GetCloudRequestStatsProbe output ecc queue records are stuck in 'processing'
- Undefined variable prevents cloud metrics from being inserted into H2 database
+ Kubernetes
- Discovery will fail if Kubernetes run on-premise due to undefined provider
- Event pattern does NOT include "Cluster Name" parameter as Kubernetes pattern
- Pattern isn't ingesting the UID for the cluster
- Pattern wouldn't populate cluster/main node IP address"
- OOB Get Kubernetes YAML Files pattern, populates the improper yaml\_file content.
- Populate Kubernetes cmdb\_ci\_docker\_container.status field by container status (RUNNING, STOPPED, ...)
- Discovery patterns Credential Types sn\_itom\_pattern\_kubernetes/sn\_itom\_pattern\_pcf are missing from the discovery\_credentials.type field choice list, so shows in blue in
list view
+ GCP
- Add support for more datacenters (regions) in GCP patterns
- GCP Kubernetes Pattern - Unicode Character in Patern Name
- GCP: Incorrect relations are being created between VM table and GCP datacenter/Availability zone
- Discovery of GCP resources not working
- Need to add additional LDCs to the "Google GCP - Get Logical Datacenter" pattern
- Public BigQuery Cloud Databases are duplicated for each account
+ AWS
- AWS DB services: Opensearch: Certain resources are not discovered
- AWSAPICommand Response Improvement to capture additional response information for error scenarios
- Discovery of several different AWS resources having identical resource ids, result in creating only one CI in cmdb
- Pattern steps with logic that calls AWS API might return "Status: 400 - Throttling - Rate exceeded" error
- Slow query on `a\_str\_7` IS NULL coming from "ASYNC: Discovery - Sensors Pattern Launc" jobs observed during execution of Amazon AWS Virtual server pattern
+ Azure
- Azure Cloud Discovery Errors - Pattern Based Discovery
- Missing All Tag value from Azure VM discovered
- Virtual Machine Instances do not get retired after during delete strategy of Azure - Virtual Machine (LP) pattern
+ EMC Isilon
- EMC Isilon Cluster pattern missing manufacturer and model id
- EMC Isilon pattern joins all disks to all nfs and all samba shares due to missing matching condition
+ Cloud
- Modify all new Azure and AWS Large Payload (LP) patterns to not active state and add them to the CPG to Pattern migration script
- Cloud Key pair status is is "Absent" even though it should not be.
- Trailing space is not trimmed for Service account object\_id in Cloud Service Account form
+ Rubrik
- Rubrik discovery updating 'Operating System', 'OS Version' and 'Operational status' for Windows Server CI
- Rubrik update VMware instances" pre post script doesn't properly look up ESX Host and drops VMWare instances leading to pattern result processing failure
+ Oracle DB
- Oracle DB On Unix pattern extension "Get Oracle Instance Size Info" step 27 "get instance size info Unix" does not parse correctly if command result is on multiple
lines.
- Oracle DB on Unix" pattern extension's "Get Oracle Instance Size info"At step 26 "get PDB size" is able to get the total size information but fails to retrieve used\_size
or free\_size.
- When discovering an Oracle DB on Unix, error messages are returned from SQL commands, as the credential record contains special characters
+ Citrix Netscaler SDX: Remove vpx\_profile filter and fix VDX name parsing
+ Cluster node name is not displaying properly
+ Few Choices fields are showing undefined on certificate table || MicroSoft CA - Certificate Management pattern
+ OCI Cloud Discovery not discovering tags - Tags are not discovered for OCI VMs.
+ Unintentional updates on Server Records when processing 'Nutanix Components' results
+ Citrix Xen HyperV" pattern extension marks Linux Server as "Virtual"
+ "Zookeeper Server" pattern step 16 fails when run in the Pattern Designer
#### Version 1.0.90 - May 2022
Refer to Discovery and Service Mapping Patterns Version 1.0.90 Release Notes PDF.
#### Version 1.0.89 - April 2022
* New:
+ GCP Auto Kubernetes Serverless schedulers creation
+ GCP DB Services Event Base discovery support for:
- BigQuery
- BigTable
- Cloud SQL
- DataStore
- FireBase
- FireStore
- MemoryStore
- Spanner
* Fixed:
+ Zookeeper - Discovery and Service Mapping Patterns contain a code error.
+ 400 Bad Request error when accessing Cloud Load Balancer tags when the URL length is long.
+ Remove unauthorized words from the steps label.
+ Azure
- VNIC Relations: Failed to create "Implement End Point To::Implement End Point From" relation for a few values
- cmdb\_ci\_cloud\_webserver table is not populated after discovery
- ConnectionPoolTimeoutException
+ GCP
- Correct GCP DB EVALs to not contain a loop inside of a loop
- VM pattern fails during a full scan discovery
- DB Services - Event testing issue.
- DB Services - The Firebase pattern is not available as a part of app-itom-patterns-1.0.89-rc.2-app
- Disk type pattern fails when a full scan discovery is performed.
- The parsing input has failure, trying to attempt with prefix Root error occurs in the pattern for GCP virtual machines at this step: 'Parse Google Virtual Machines
attributes'
- The IPAddress Console count does not match the GCP Glide Record and GCP Table count
+ Duplicate payloads in A10 Partition info pattern causes an A10 Load Balancer pattern to fail
+ Kafka discovery is not populating Kafka Consumers, Producers, topics, or Consumer Groups records
+ New Version of Parse JSON custom operation
+ Nutanix pre-sensor script does not match an empty string for ip\_address
+ Only the Storage Credentials with higher priority order are used - 'FlashBlade Pure Storage' pattern
+ Perfomance issues in ""Image License"" extension section for ""Amazon AWSExecutable Template pattern""
#### Version 1.0.88 - March 2022
* New:
+ Azure Services
- Virtual machine scale set
- Virtual NAT gateway
- Private DNS zone
- Vnet peering
- Express route direct
- Local network gateway
- Azure connection
- Cosmos DB
- Queue service
- Table service
- File service
- File shares
+ GCP DB Services
- BigQuery DB
- Firebase DB
- Cloud SQL DB
- FireStore DB
- Memory Store DB
- Spanner DB
- Big Table DB
* Changed:
+ Support GCP Global/Regional IAAS
+ Couchbase remote cluster
* Fixed:
+ AIX server discovery fails if the AIX server is physical
+ Azure: Image name is populated only with the version of the image when the image is populated through events
+ cmdb\_ci\_openshift\_images is not an extension of cmdb\_ci\_docker\_image or its parent cmdb\_ci\_oslv\_image
+ Couchbase Instance: Measure units are missing in the memory size attributes (cmdb\_ci\_couchbase\_cluster\_node)
+ Clustered Fortinet Next Generation Network Firewall is not discovered
+ EMC Isilion pattern does not handle the latest API version
+ GCP
+ DB Services - GCP Bigtable DB: The state attribute is not populated in cmdb\_ci\_cloud\_database
+ Firestore DB: Discovery fails with duplicate Regions in the payload if the multi-region DB is discovered
+ LB: HTTP loabalancers are not being discovered because of pattern failure
+ LDC- loadbalancer pattern fails when LDC discovery is performed
+ KubernetesDiscovery fails if there are containers in the cluster with two different images in the same container repository
+ Pattern is populating hostname for ip\_address field when creating a record on cmdb\_ci\_kubernetes\_cluster table
+ Linux server discovery is failing because of duplicate items found in the payload
+ Microsoft CA
+ Certificate discovery error
+ Pattern does not parse valid\_from and valid\_to dates correctly.
+ Move all "sa\_pre\_task\_script" files from Patterns plugin "update" folder to the Service Mapping IF folder
+ OpenStack Discovery Pattern
+ operational\_status for ms\_sql database is not set correctly for the instance that is not in cluster.
+ POL\_QE\_RP1: discovery\_admin cannot view some of the cmdb\_ci tables.
+ Private IP of Azure VM is not updating when the NIC is replaced
+ Redundant cmdb\_ci\_cloud\_key\_pair data collected during "Amazon AWS Virtual Server Events" pattern run
+ The Kafka Broker Java pattern fails to parse installation directory, and therefore updates it with "null"
+ The logic in the sn\_itom\_pattern.ProbeInvoker script included in the getMid function may select the incorrect MID-server
+ The Microsoft SQL Server Cluster Info is not being captured correctly
+ The pattern is able to get the keys from API call, but is not parsing all the keys. Instead, it is updating all the keys as one key.
+ VM discovery is not occurringfor GCP Cloud Account - GCP ver 105
#### Version 1.0.87 - February 2022
* New:
+ HPE BladeSystem Enclosure
+ Couchbase Database
#### Version 1.0.86 - December 2021
* Fixed:
+ Azure
- The Azure Application Gateway HD Pattern does not populate both public and private IP Addresses for the discovered Azure Cloud Load Balancers.
- The Azure tags collection for the Azure Database and Azure Website is incompatible with OOB patterns in the Paris and the Quebec release.
+ GCP
- The GCP VM Instance and server record may pick up incorrect server records from CMDB.
- The Discovery of GCP Resources is unable to create relationships between a few resources, i.e., buckets, cloud function, and SQL instances.
- There are inconsistent labels for folders and organizations between folders and projects in GCP.
- The Cascade deprovisioned status to server status update should be performed by relation.
- Correct the Kubernetes filtering steps if the discovery is not for all namespaces.
- There is not support for the creation of relationships between a Server and VM instance through IP discovery.
- Discovery and Service Mapping Patterns adds a duplicate Relationship Type "Manages::Managed By", with an incorrect upper case "By", when other OOB code has traditionally
been creating/using "Manages::Managed by".
- The Docker pattern fails at the Payload Processing step.
- There is a need to Support Discover tags for AWS Service accounts.
- "Solaris LDOM infrastructure" Pattern: If the setup is not available, the pattern fails with the "should be skipped" error.
#### Version 1.0.85 - November 2021
* New:
+ Extend Docker Image model to collect image instance and entry.
+ MSSQL Components collection for MSSQL CI
+ Security-related additions
* Fixed:
+ Deletion strategy for the Route Table does not kick in
+ Pulling tag information from Azure while using Windows MID populates Japanese characters incorrectly
+ Google Cloud Platform (GCP) - Virtual Server errors on the new LDC
+ The pattern "Google Cloud Platform (GCP) - SSH Keys" fails with the “DUPLICATE\_PAYLOAD\_RECORDS due to cmdb\_ci\_cloud\_key\_pair with same object\_id” error
+ The wrong query was used in the Oracle Pattern Step "check is CDB Unix with SID"
+ Oracle Databases and Oracle Database instances were not always discovered - Incorrect filtering, pattern Oracle Listener HD
+ The Kubernetes Pattern fails with the “MULTIPLE\_DEPENDENCIES Found multiple dependent relation items” error message
+ The Kubernetes serverless execution pattern takes a long time to execute which often leads to the discovery status getting cancelled
+ Discovery of SQL Server Edition when the process is not running
+ Failed Exploring CI Pattern, Pattern name: Next Generation Fortinet Network Firewall Invalid parsing of the name in IBM PowerHA Cluster Pattern is creating Invalid cluster nodes in
the cmdb\_ci\_unix\_cluster\_node table
+ S3, Dynamo and Lambda patterns are failing
+ Security fixes
#### Version 1.0.84 - October 2021
* New: Cloudian Storage Patterns
* Fixed:
+ Zoo Keeper - Failed Exploring CI Pattern, Pattern name: ZooKeeper Server" issue after Rome upgrade in Datacenter Dev
+ Kubernetes - Event Handler Pattern Pre/post dumping huge amount of logging statements to syslog causing High DB disk growth
+ NetApp Solidfire - Storage System pattern uses Applicative Credentials instead of Basic Credentials
+ Avi Vantage discovery - failing due to multiple dependent relations
+ CAPI to pattern migration process results in OOB cloud patterns to be considered as customization by the platform
+ Kafka Broker Java - pattern failures due to missing pre-condition resulting in overriding the values and making them null
+ Google Cloud
+ GCP Patterns taking lot of time to complete the cloud discovery
+ Google Cloud Platform (GCP) - Virtual Server pattern fails with the error in step Populate cmdb\_ci\_vm\_instance table with disk size
+ ITOM Pattern Scoped Pre execution Scripts are calling SNC.PrePatternExecutionData instead of global.PrePatternExecution
+ Out of box duplicate identical cmdb\_related\_entry records for cmdb\_key\_value on multiple CI Identifiers
+ Physical AIX Server discovery fails due to LPAR not being found, when LPAR does not exist for Physical AIX
+ When discovering an Oracle DB on unix, error messages are not filtered so incorrect relationships are created with e.g. 'ORA-00942' as the description of the PDB
#### Version 1.0.83 - September 2021
* New:
+ Citrix XenServer Hypervisor
+ NetApp Storage Pattern Changes
* Fixed: Missing Tag discovery for Azure Database, Azure website, and Azure Functions
#### Version 1.0.82 - August 2021
* New:
+ Oracle Listener and Oracle Cluster discovery
* Fixed:
+ "MicroSoft CA - Certificate Management" pattern configuration does not complete when discovering a large number of certificates and requires offset range configurations to split the
load on different pattern runs.
+ EMC Isilon, Request to populate Operating System and OS Version for storage node element
+ InfiniBox - Storage enclosures and corresponding disks are not discovered (CONTENT)JSON Parser custom operations fails to parse if there is a NULL attribute in the path of the parsed
attribute Skipped Approval
+ Multiple issues with Azure Application Gateway pattern - DNS lookup and duplicates
+ Not able to insert records into cloud\_inventory\_resource table from the VR scoped app
+ Google Cloud Platform (GCP) - SSH Keys fail with an error due to multiple cmdb\_ci\_google\_datacenter records created with the same name
+ The "18. Populate project labels" step is not bringing all labels for GCP project through the Discover Google Organization pattern
+ The API version referred to in the EMC Isilon pattern in step 8, get Inn Interfaces, is wrong
+ Wrong query to get catalog in Oracle extension section
#### Version 1.0.81 - July 2021
* New: InfiniBox Pattern
* Fixed:
+ CI-CI Relationships missing from HACMP pattern execution during AIX Server Discovery
+ The CloudFoundry Get Call Custom Operation adds an extra slash to the URL when pagination is involved
+ The AVI Controller does not populate the model
+ The cmdb\_ci\_cloud\_service\_account table is missing a label, causing the Cloud Service Account to add the CMDB CI label in a specific scenario
+ GCP Inventory Pattern: Tags are not populating
+ An incorrect IP address is being assigned to the Kubernetes Clusters table during Kubernetes pattern execution
+ MISSING\_DEPENDENCY: In the payload, no relations are defined for dependent class [cmdb\_ci\_cluster\_vip] that match any containment/hosting rules: [cmdb\_ci\_cluster\_vip >>
Virtualizes >> cmdb\_ci\_cluster]
+ OCI
- Menus generate an Oracle syntax error
- The relation from VM to the fault domain is absent
- The value of the guest OS "Canonical Ubuntu" is not added to the dictionary
- The relation of secondary subnets to the VMs is not created
+ There is a payload issue with the "RHV Virtual Machines" pattern
+ The physical serial number is populated instead of the chassis serial number for NetApp SolidFire Server
+ The Private IP Address needs to populate the Cloud VM Instance Records in AWS, Azure, and GCP discovery
+ The Amazon AWS Config service auto-update to CMDB is not working on S3 bucket delete events
+ Rubrik discovery - WindowsCluster CIs are populated into the Windows Server table.
#### Version 1.0.78 - June 2021
* New:
+ MSSQL Cluster.
+ Updates to Cloud VMs and PaaS services in Tag-Based Services.
+ Updates to Kubernetes components and their relationships in Tag-Based Services.
* Fixed:
+ Rubrik Discovery patterns created duplicates in the CMDB for the following CI types: Server, Hyper V VM, VMware instances, Oracle DB, MSSQL instances and MSSQL DBs. RHV Clusters and
Hosts and Linux Server patterns both created records in the cmdb\_ci\_rhv\_server records and cmdb\_ci\_linux\_server table representing the same server. This led to double licensing as
both tables extend cmdb\_ci\_server. After updating Discovery and Service Mapping Patterns to 1.0.72/72/73, Azure Cloud Events created relations from all the new CIs to the West US
datacenter.
+ API Command Mid Server script included a "do not log" reason for HTTP failure, making it hard to troubleshoot. Application service form [SBS, angular]: Entrypoint of type AWS
Resource Name Endpoint [cmdb\_ci\_enpoint\_arn] should only include the "arn" field and no Host field.
+ Azure functions pattern did not discover all kinds of functions.
+ Azure Management group discovery did not trigger any pattern probes. In the CAPI to Pattern UI migration page, the name was changed from "CAPI to pattern" to "CMP to pattern".
cmdb\_ci\_appl\_kafka\_topic CI values were not populated for the Kafka Broker Java pattern.
+ Deletion stretegy was missing for cmdb\_ci\_openshift\_project. For EMC Isilon patterns, Manufacturer and Model were incorrect for storage node elements. HMC pattern behaved incorrectly
due to duplicate entries from the lpar\_data table. Resolved issues with the Azure Virtual Machine Event pattern, namely IRE errors with cmdb\_ci\_nic object, due to missing relations
with LDC.
+ Resolved issues with removing event data from input objects while invoking an event based pattern for GCP, as event data was not used during pattern execution. Resolved a customer
reported issue where the Openshift extension failed on Groovy Script Error.
+ Microsoft CA:
- Fixed an issue when the template\_list value was set to a single certificate template OID, and the MicroSoft CA - Certificate Management pattern failed with the following
error: CertUtil: -view command FAILED: 0x80070057 (WIN32: 87 ERROR\_INVALID\_PARAMETER)
- Fixed an issue where the MicroSoft CA - Certificate Management pattern failed at the "Fix dates" step with the following error message: (Groovy code failure.
java.text.ParseException: Unparseable date: "No Valid Date". Unparseable date: "No Valid Date")
#### Version 1.0.76 - May 2021
* New: Password2 metadata definition.
* Fixed:
+ Cloud Discovery pattern Script Include "CloudVendor" made package calls to Packages.com.snc.sw.log.DiscoLog.getLogger.
+ Incorrect behavior when creating a scheduled job to delete old hardware type records.
+ Duplicate records of the relation cmdb\_ci\_logical\_datacenter(child type) Hosted on:Hosts cmdb\_ci\_cmp\_resource(parent type) were created in the cmdb\_metadata\_hosting table.
+ Multiple application patterns did not work as expected with inconsistent failures with LP patterns (429). IBM HMC Server pattern discovery did not run correctly. A duplicate step on
Oracle OCI - DB Home (LP) needed to be removed.
+ When using the March release, the Cloud layer plugin did not get installed as a transient dependency when the patterns plugin was activated.
+ Oracle issues: - Extending the Oracle instance section failed in Oracle DB on Windows discovery. - Get PDBs Unix with SID did not work when tnsnames.ora was not updated. - Oracle on
Unix: PDB size was not populated.
+ Kubernetes issues: - Incorrect Namespace and Openshift project class records behavior. - Pod Status Attribute was incorrect.
+ Azure issues: - Inventory failed for VM objects. - The pre/post script for removing duplicates did not work as expected for Azure cloud discovery. - Additional VM to DC relationship
was created in the UI. - snitommid VM was not discovered and hence the corresponding vnic and image were also not getting discovered. - Service account created for Azure Gov cloud
accepted the Portal URL instead of the API URL.
+ AWS issues: - Sub account graceful termination did not work as expected. - Tags for NIC did not work as expected. - All DNS name values did not have relationships with the
datacenter. - Deletion of DB Cluster DB support did not work as expected.
#### Version 1.0.75 - April 2021
* New: AWS RDS Cluster support - Aurora DB.
* Changed: AWS/Azure/GCP Cloud model changes.
* Fixed:
+ Amazon Parse ECS Tags pattern did not parse all the discovered tags due to the same $cluster\_to\_tags variable in steps 17-20.
+ Added references between AVI Tenants and LB Services.cmdb\_ci\_kubernetes\_cluster.ipaddress populated the hostname instead of the IP address.
+ Discovery only populated 1 PDB when more were present.
+ During Oracle PDB/CDB size discovery, the instance name was populated with the wrong value.
+ AWS hardware type was not discovered after running the scripts.
+ Kafka and Zookeeper suggested relationship was missing.
+ Nutanix Component pattern failed on the Create relation between CMV and VM Instance step when VM Instance had multiple NICs/IP addresses.
+ Oracle Golden Gate discovery issue.
+ Palo Alto Firewall FQDN was not used for CI name.Jboss discovery on the Linux platform was not working as expected.
+ The same PDB$SEED record was assigned to all CDB instances instead of new entries for each.
+ The probe (Discovery sensor) of the "Interactive Probe Shell", related to the NetScaler SDX discovery, left the device history in the classifying state on OOB instance when discovery
was triggered on a Linux machine.
+ Issues with debugging some Cloud Discovery patterns if the Service Mapping plugin was not installed.
+ Azure:
- The Parse Azure National Region step in any pattern set the result variable to ".com" instead of "azure.com".
- Hardware type pattern failed for the westus3 region.
+ Microsoft CA:
- Fixed date format in step 17 from "dd/MM/yyyy HH:mm aa" to "dd/MM/yyyy hh:mm aa".
+ Oracle Cloud infrastructure (OCI):
- Terminated instances were not getting discovered on the first discovery run in a clean instance.
- The block endpoint did not populate "host" and "state" attribute.
- Deletion strategy was not working correctly.
- Duplicate Availability zones were created.
#### Version 1.0.74 - March 2021
* New:
+ Oracle Cloud Interface Patterns with Large Payload.
+ NetApp SolidFire Storage Pattern.
* Fixed:
+ Zookeeper - added cluster name.
+ GCP Inventory - fixed the [Bucket not configured in GCP console or 'Inventory Bucket URI' input variable value is in incorrect format] issue. Rubrik - resolved issues with discovery
not working as expected for all REST API versions.
+ AVI - fixed session base pattern to work with headers.Cassandra DB - fixed an issue with the double bin folder in command execution.
+ Oracle DB - fixed an issue where Get Oracle Catalogs did not work correctly when using the default port; the port should be taken from connnection info.
+ Kafka - added missing isr attribute in cmdb\_ci\_appl\_kafka\_topic.
+ Resolved issues with Linux Pacemaker and Linux Red Hat pattern running in the same order.
+ MS CA (Certificate Management):
- Fixed missing -gmt flag.
- Fixed missing line seperator.
- Added a missing step.
- Removed u\_ prefix.
+ Azure LB:
- Fixed format differences between patterns and CAPI.
- Fixed H/W Type fails on region westus3.
+ Removed is\_paginated property for store patterns applied on pre-Paris instances.
+ Cloud Nav menu:
- Attributes are now populated in the default view.
- Database view 'sn\_itom\_pattern\_amazon\_cloud\_database' no longer throws an error on Oracle instances.
#### Version 1.0.73 - February 2021
* New:
+ Rubrik Cluster Pattern
+ ZooKeeper Cluster Pattern
+ Kafka Cluster Pattern
* Fixed:
+ RHV Clusters and Hosts issues.
+ AWS deletion strategy for dynamo db was not set correctly. As a result, the discovery did not update changes, even if the service was stopped.
+ GCP events did not work in certain builds, but worked in itomqcopper.
+ The state and the storage\_type in Blobs were not populated in the storage volume table.
+ The UNIX Cluster - Linux Pacemaker Cluster Linux server pattern extension failed due to bad error handling.
+ The RHV Virtual Machines pattern did not run correctly with a network adapter that has multiple IPs.
+ Significant increases in discovery time for Azure after the implementation of Blob.
#### Version 1.0.72 - January 2021
* New:
+ TLS Certificate discovery from Microsoft Certificate Authority
+ Microsoft Azure pattern for Blob storage
+ Discovery of Citrix NetScaler SDX
* Fixed:
+ Bug fixes for the following patterns: Kubernetes, Google Cloud, AVI Load Balancer, Linux Pacemaker Cluster, AWS GovCloud, and Azure Resource Inventory
#### Version 1.0.71 - December 2020
* New:
+ Collect BYOL information for AWS/Azure cloud patterns.
+ Support for Solaris LDOM.
* Changed:
+ Add failover for iproute commands to store patterns and shared libraries.
+ Convert all Azure patterns to work with LP, including GOV and Events.
+ Starting with v1.0.71, ServiceNow has switched to the Azure Resource Graph API "ARG"
* Fixed:
+ RHV parse Hosts exception.
+ AWS dynamoDB deletion strategy.
+ Azure Application Gateway HD pattern.
+ BM HMC pattern was creating duplicate object\_ids.
+ Virtual field was not set to true for Nutanix virtual machines.
+ Kubernetes pattern failed in payload processing.
+ Incorrect file type mentioned in step 17 of the Oracle GoldenGate pattern.
+ Creation of an empty entry in cmdb\_ci\_firewall\_device\_palo\_alto in step 17 (Populate Palo Alto Firewall Device Table) of the Palo Alto Firewall pattern.
#### Version 1.0.70 - October 2020
* Pattern extension:
+ F5: Discovery of TLS Certificates from F5 SSH patterns
* Fixed:
+ GCP Org: Pattern content bug fixes to support Google folders and projects
+ Redhat Virtualization (RHV): Virtual Machines Horizontal Pattern fails with identification error 'no relations defined for dependent class [cmdb\_ci\_rhv\_cluster] that matches any
containment/hosting rules [cmdb\_ci\_rhv\_cluster]'
+ Kubernetes Pattern (YAML): Kubernetes Service populates self-link to avoid process payload error in YAML extension
+ Fortinet Pattern bug fixes
+ CSDM: added suggested relationships missing from 34 CIs released in the store
#### Version 1.0.69 - September 2020
* New:
+ Cassandra - support for Service Mapping top-down discovery
+ Google Cloud Platform (GCP) Organization - discovery of projects, folders, and resources under the Organization node
* Fixed:
+ Pagination support for Nutanix
+ HMC Pattern - fixed the following presensor script bug: 'Handle Model and Manufacturer for HMC failed due to: TypeError: Cannot convert null to an object'
+ Google Cloud - fixed the Google Cloud VM pagination bug: 'Payload length 29504825 exceeded the limit of 5000000'
+ AVI Load balancer - fixed the following bugs:
- Not able to pull all the data and fails to populate the relationships between Pools and Pool Members
- Vertical discovery for Avi Vantage load balancers fails for load balancers in the Azure environment
#### Version 1.0.68 - August 2020
* New Patterns:
+ Cassandra DB HD support
+ Linux Pacemaker
+ AWS CAPI to LP patterns
* Pattern Extension:
+ A10 – support for A10 partitions
+ APIGee enchantments
+ GCP relation between VM to server discovered IP Base
+ IBM relation between VM to server discovered IP Base
+ NSX/VMware VIP
* Bug fixes:
+ RHV - Handle Stale Relations: sa\_pattern\_prepost\_script has undeclared variable, causing error in Post Sensor script.
+ RHV Clusters and Hosts: the pattern does not filter tables prior to insert and fails due to rejected inserts when scanning individual LDCs.
+ RHV Virtual Machines: the pattern doesn't properly filter records when running against single LDC.
+ ACL and Block endpoint:: addition of filters to update the table with relevant values.
+ After Kubernetes discovery, the dashboard page is blank and it is showing one information message as attached in the screenshot.
+ Azure Resource Inventory pattern error "reference table cmdb\_key\_value is not a known CI Type" due to missing related entry Requested.
+ CloudFoundry can easily lead to duplication.
+ Discovery VMs by IP address option in RHV discovery schedule doesn't work.
+ IBM Cloud - VMs not discovered in this release
+ Kubernetes discovery pattern no longer populates
+ Kubernetes services. Kubernetes Service mesh connections parsing is not working properly.
+ Nutenix pattern: block serial number and hypervisor type is missing on the Nutanix host.
#### Version 1.0.65 - June 2020
* New Patterns:
+ Cisco firewall
+ Palo Alto firewall
* Pattern Extension:
+ Kubernetes: Pattern extension to collect YAML Configuration and support Istio Service Mesh
+ Avi load balancer: Pattern extension for service mapping use cases
+ Oracle database: Pattern extension for DB catalog discovery
* Bug fixes:
+ SAP Patch Level Info attribute for SAP SID CI
+ Avi load balancer:
- Pool member missing relation
- Service port
- Delete strategy
+ Azure/AWS inventory allow list update
+ AWS multiple records with empty values
+ Azure Gateway remove empty lines
+ HMC:
- Set MNG IP as IP
- LPAR attributes
- Remove duplicate cmdb\_ci\_processor\_pool
- Set serial number
#### Version 1.0.63 - May 2020
* New: discovery patterns are published for the following:
+ Juniper
+ Fortinet
* Fixed:
+ Kubernetes
- Unique name created to support tag-based discovery
- Get Call supports properly loops tokenized results
+ GCP Inventory
- Extra whitespace removed from the pattern name
+ Avi Load Balancer
- Duplicate record removed from sa\_ci\_to\_pattern
+ Nutanix
- Fixed VM instance missing from discovery results
- Nutanix component populated with NIC/IP
- Fixed scan server failures on KVM
#### Version 1.0.62 - April 2020
For Madrid instances, the minimum version required is Madrid Patch 5.
* New:
+ Provides visibility for VMware NSX Edge LB, LB service, LB pool, LB pool member, and LB health service.
VMware NSX Edge load balancers (LB) enable high-availability services and
distribute network traffic load among multiple servers. NSX Edge distributes incoming service requests evenly among multiple servers in such a way that the load distribution
is transparent to users.
+ Pattern extensions for Wireless Access Points
* Fixed:
+ Kubernetes: Fixed duplicate references and incorrect parsing
+ ECS: Fixed an issue where identification failed
+ IBM Cloud LB, AVI LB, GCP VM: Minor bug fixes
#### Version 1.0.61 - February 2020
* New:
+ Provides visibility to the following OpenStack constructs:
- Keystone Identity service
- Nova-Compute service
- Glance Image service
- Cinder Block Storage
- Neutron Networking
- Octavia load balancer
- Horizon Dashboard
+ Provides session cookie-based auth support for the Avi Load Balancer discovery pattern
#### Version 1.0.59 - January 2020
The minimum versions required are London Patch 10 or Madrid Patch 5.
* Red Hat Virtualization support
+ Red Hat Virtualization is an open, software-defined platform that virtualizes Linux and Microsoft Windows workloads. With the January content release, the CMDB gets visibility to the Red Hat datacenters, clusters, KVM hypervisors, virtual
machines, and the lifecycle status.
* Avi Vantage load balancer support
+ The software-defined, scale-out architecture of Avi Vantage provides on-demand autoscaling of elastic load balancers. Leverage the Avi Vantage pattern to get visibility of Avi
Vantage load balancer to construct in the CMDB and perform top-down mapping for the virtual IPs of the Avi load balancer.
* Important information:
+ During an upgrade to the New York release, the April 2019 (1.0.39) release of Discovery and Service Mapping Patterns is automatically installed for Discovery customers.
+ Note: It may make the upgrade time longer depending on your CMDB size. To decrease the upgrade time, install the Discovery and Service Mapping Patterns from ServiceNow Store before
upgrading to the New York release.
#### Version 1.0.55 - November 2019
* Amazon Web Services (AWS) Elastic Container Service (ECS) and Fargate:
+ AWS Elastic Container Service (ECS) is a highly scalable, fast, container management service that makes it easy to run, stop, and manage Docker containers. AWS Fargate is a compute
engine for Amazon ECS that allows AWS customers to run containers without having to manage servers or clusters. With the November content release, ServiceNow users get visibility
for ECS clusters, ECS services, ECS task definitions, ECS tasks, Docker containers, and ECS container instances.
* Google Cloud Platform (GCP) generic inventory
+ With the November content release, get visibility to all GCP services with a single pattern, which can collect inventory data on the deployed GCP services with tag information and
share information into the CMDB. The allow listing of services based on the resource type can also help customers restrict the inflow of data into the CMDB.
* Important information:
+ During an upgrade to the New York release, the April 2019 (1.0.39) release of Discovery and Service Mapping Patterns is automatically installed for Discovery customers.
+ Note: It may make the upgrade time longer depending on your CMDB size. To decrease the upgrade time, install the Discovery and Service Mapping Patterns from ServiceNow Store before
upgrading to the New York release.
#### Version 1.0.53 - October 2019
The minimum versions required are London Patch 10 or Madrid Patch 5.
New:
* Provides visibility into OpenShift clusters by discovering information on projects, images, image streams, users, groups, routes, build configs, and deployment configurations.
* Provides visibility into HACMP cluster status, resource groups, cluster resources, nodes and interface configuration.
#### Version 1.0.52 - September 2019
The minimum versions required are London Patch 10 or Madrid Patch 5.
New:
* Visibility to Oracle pluggable database: Get visibility to the Oracle pluggable database (PDBs) and its relationship with container database (CDBs). The new discovery extension delivers
topology relationships between PDBs/CDBs and populates version/edition details of all PDBs.
* AWS generic inventory: Get visibility to all AWS services with a single pattern, which can collect inventory data on the deployed AWS services using the tag information. The allow listing
of services based on the resource type can also help customers restrict the inflow of data into the CMDB.
Fixed:
* Changes to the IBM HMC pattern
* Bug fixes and minor changes to the frame resource utilization data in the CMDB
#### Version 1.0.49 - August 2019
The minimum versions required are London Patch 8 or Madrid Patch 4.
New:
* Visibility to IBM Power systems via Hardware Management Console (HMC): Support discovery of HMC servers and their critical topology dependencies with Frame, LPARs, and VIO servers
* IBM cloud discovery changess: Visibility to IBM Cloud IaaS tags augment the context-awareness of IaaS cloud objects discovered using IBM Cloud discovery
* Google Cloud Platform (GCP) discovery changes: Visibility to GCP IaaS labels change the context-awareness of IaaS cloud objects discovered using GCP discovery. Version 1.0.49 also extends
the event-driven discovery support for GCP load balancers.
#### Version 1.0.47 - July 2019
The minimum versions required are London Patch 8 or Madrid Patch 2.
New: Ability to discover Nutanix (Acropolis hypervisor and VMware ESX/ESXi) hyper-converged infrastructure. The new pattern collects information about critical Nutanix infrastructure elements and their
dependencies from PRISM Central. Customers can get complete visibility of Nutanix clusters, hosts, virtual machine (VM) instances, VM tags, controller VMs, storage pools, and storage containers.
#### Version 1.0.42 - June 2019
The minimum versions required are London Patch 8 or Madrid Patch 2.
* IBM Cloud Discovery changes: Collect data on location and resource groups for configuration items (CIs) hosted on IBM Cloud.
* AWS Cloud Discovery changes: Discover tags for AWS PaaS services hosted on AWS Cloud. This change helps to retrieve AWS PaaS services information from the ServiceNow CMDB based on tags.
Discover AWS Cognito services using a dedicated pattern. Amazon Cognito provides authentication, authorization, and user management functions for AWS customers.
* Azure Cloud Discovery changes: Use the new CMDB CI class [cmdb\_ci\_cmp\_resource] for holding information on all allow listed services hosted on Azure Cloud. In the future, the same table
will hold generic inventory data from AWS.
* Google Cloud Discovery changes: Discover specific CIs hosted on Google Cloud based on events. This feature helps to write new real-time updates on Google cloud virtual machines, storage,
network, firewall, and subnet data into the CMDB.
* SAP System ID: Use the SAP system ID for ITSM incident or change management process. This feature is supported by a new CMDB CI class for storing SAP system IDs.
#### Version 1.0.39 - April 2019
The following new/updated patterns are available:
* Multi-cloud discovery pattern support:
+ IBM Cloud
+ Google Cloud
* Pivotal Cloud Foundry
* Oracle Golden Gate
#### Version 1.0.35 - December 2018
The following new/updated patterns are available:
* Cloud Platform-as-a-Service objects:
+ AWS Dynamo DB - adding event-based discovery and global table relationships
* Pure storage FlashBlade storage array
* Veritas Cluster on Unix
#### Version 1.0.28 - October 2018
The following new/updated patterns are available:
* Cloud Platform-as-a-Service objects
+ AWS S3: Added capacity and event-based discovery
+ AWS Dynamo DB
* Apigee
| ---
title: Discovery and Service Mapping Patterns release notes
description: Version history for the IT Operations Management Discovery and Service
Mapping Patterns application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Discovery and Service Mapping Patterns release notes
Version history for the IT Operations Management
Discovery and Service Mapping Patterns application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Read patterns documentation in one place
The ServiceNow Store documentation for IT Operations Management patterns is now
in the release family sections of the ServiceNow Product Documentation site.
To read about Discovery and Service Mapping features from the ServiceNow Store and the family releases,
navigate to the Product Documentation site homepage and select your release family.
## Version history
Note: During upgrade to the New York release, the April 2019 (1.0.39) release of Discovery and Service Mapping patterns is automatically installed for Discovery customers. Depending on your CMDB size, the upgrade may take longer. To decrease the upgrade time, install the Discovery and Service Mapping patterns from ServiceNow Store before upgrading to the New York release.
#### Version 1.28.0 - August 2025
* New:
+ 22 new patterns for the following Azure services:
- App Configuration - Configuration Store
- App Service - App Service Plan
- Application Insight - Component
- Application Security Group
- Automation - Automation Account
- Compute Gallery - Image Definition
- Compute - Snapshot
- Container Registry - Registry
- Data Factory - Data Factory
- Data Protection - Backup Vault
- Databricks - Workspace
- Disk Encryption Set - Disk Encryption Set
- Event Grid - System Topic
- Event Hub - Namespace
- Key Vault - Key Vault
- Logic App - Logic App
- Managed Identity - User Assigned Identity
- Networks - IP Group
- Private Link - Private Endpoint
- Service Bus - Namespace
- Service Bus - Queue
- Service Bus - Topic
+ Google Cloud Platform (GCP):
- New "Google Cloud Platform (GCP) - Cloud Functions" pattern.
- New "Google Cloud Platform (GCP) - AlloyDB for PostgreSQL" pattern, which supports an AlloyDB cluster.
- "Google Cloud Platform (GCP) - Memorystore DB" pattern now supports Redis Cluster discovery.
+ Oracle Linux Virtualization Manager (OLVM) discovery is now supported.
* Fixed:
+ Kubernetes discovery now populate the cluster name and remove the cloud account ID in the "Name" field of the Kubernetes Cluster [cmdb\_ci\_kubernetes\_cluster] table. aligning with
naming conventions used by other discovery methods (PRB1805941).
+ The "Cohesity Storage System" pattern now populates the data in the Cohesity Cluster [cmdb\_ci\_cohesity\_cluster] and Cohesity Node [cmdb\_ci\_cohesity\_node] tables (PRB1874368).
+ The "Next Generation Fortinet Network Firewall" pattern sets the device member's IP address correctly (PRB1842482).
+ The "Next Generation Fortinet Network Firewall - REST" pattern has been fixed for both token-based and basic authentication methods (PRB1879124).
+ The "Cascade deprovisioned status to server" Business Rule is now fixed (PRB1891935).
+ The "A10 Load Balancer" pattern's extension "Collect A10 Partition info" is now fixed to get the virtual server details (PRB1875831).
+ The "NetApp Storage Cluster-Mode" and "NetApp Storage Cluster-Mode - HTTP" patterns have been fixed and now populate consistent information (PRB1861932).
+ The Pre/post script "MicrosoftCA" now references the correct sys\_property for renewal tracking (PRB1871767).
+ The "EMC PMAX Phase2" pattern has been fixed and now storage volume with or without "wwn" works (PRB1830051).
+ The "MSSql DB On Windows" pattern's extension "Collect MSSQL HADR - Availability Group Info" is fixed and now populating correct information in the MSSQL Availability Group Listener
[cmdb\_ci\_mssql\_ag\_listener] and MSSQL Availability Group [cmdb\_ci\_mssql\_ag] tables (PRB1894330).
+ The "Oracle Listener HD" pattern is now fixed and improved: The logic only creates the record for the host running the "ora\_pmon" process in the Oracle Instance
[cmdb\_ci\_db\_ora\_instance] table (PRB1866783).
+ The "Connect Direct" pattern is now fixed and failover steps have been added to retrieve the Version information (PRB1892614).
+ The "Windows OS - Server" pattern is fixed and now populates the description and OS version of Windows Server (PRB1864552).
+ The "IBM PowerHA Cluster (HACMP)"" pattern is fixed and now creates correct AIX server records (PRB1892359).
+ The "Amazon AWS - Sub Account (LP)" pattern is fixed and now doesn't delete the discovered tags (PRB1887065).
+ The "Amazon AWS - Athena Workgroup - Extended Inventory (LP) Tags" pattern is now creating tags (PRB1888464).
+ "AWS DynamoDB" pattern's step has been corrected and now AWS Event-based discovery is fixed (PRB1874480).
+ The "Azure - Marketplace LB (LP)" pattern has been fixed and now the Version value populates in the Marketplace Product Details [marketplace\_product\_details] table (PRB1854427).
+ The "Azure - Virtual Machine (LP)" pattern is fixed and now doesn't set the location field to an invalid string on CI resources (PRB1841108).
+ The "Azure - Storage Volume (LP)" pattern deletion strategy has now been fixed to prevent non-stale CIs from being marked as stale in the Key Value [cmdb\_key\_value] table
(PRB1874383).
+ The "Google Cloud Platform (GCP) Resource Inventory" pattern is fixed: The MID Server's "CloudAPICommand" script has been fixed and now works even if no content is returned from
DELETE Bucket API response (PRB1898432).
* Changed:
+ The RHV cloud provider has been changed to oVirt.
+ The RHV MID Server capability has been changed to oVirt.
+ The label for the [cmdb\_ci\_rhv\_ldc] datacenter type has been changed to oVirt LDC
+ The label for the [rhv\_credentials] credential type has been changed to oVirt Credentials.
+ The following pattern names have been changed from RHV to oVirt:
- oVirt Clusters and Hosts
- oVirt Discover Logical Datacenters
- oVirt Discover Manager Instance
- oVirt Virtual Machines
+ The following table labels have been changed from RHV to oVirt:
- oVirt LDC [cmdb\_ci\_rhv\_ldc]
- oVirt Cluster [cmdb\_ci\_rhv\_cluster]
- oVirt Server [cmdb\_ci\_rhv\_server]
- oVirt Virtual Machine Instance [cmdb\_ci\_rhv\_vm\_instance]
- oVirt Object [cmdb\_ci\_rhv\_object]
- oVirt Manager [cmdb\_ci\_rhv\_manager]
#### Version 1.27.0 - May 2025
* New:
+ Introduces a new pattern for 7 AWS services:
- AppSync API
- Elastic BeanStalk Application
- EventBridge Event Bus
- MQ Broker
- SQS Queue
- Step Functions State Machine
- Storage Gateway Gateway
+ Supports Microsoft SQL Server Always On availability groups discovery.
+ Discovers AWS web ACL.
+ Discovers AWS Load Balancer targets.
+ Discovers AWS Systems Manager (SSM) agents.
+ Supports Azure tenants and management groups discovery.
+ Collects tags for the Azure VM Instance - Uniform Scale Set" pattern.
+ Introduces a new system property for Kubernetes discovery, "sn\_itom\_pattern.image\_scan\_process\_container," which controls whether software package data populates to containers or
only to images. By default, the value of the property is set to "true" and the containers and images are both populated.
+ Introduces a new pattern for NVIDIA GPUs with a new CI class, Graphics Processing Unit [cmdb\_ci\_gpu].
+ Enhances the "Microsoft CA - Certificate Management" pattern to populate Subject Alternative Name (SAN) for a specific template ID in the template\_list parameter.
* Fixed:
+ EMC PowerMax storage:
- The pattern now handles external credential store (CyberArk) (PRB1858079).
- The pattern now creates the relationship between Storage server and Storage port (PRB1849658).
+ The OpenStack - Get Compute Resources pattern now supports pagination (PRB1726659).
+ The "Next Generation Fortinet Network Firewall" pattern now sets the device member IP address (PRB1842482).
+ Amazon:
- The Amazon AWS Inventory Tags pattern now handles resource ARN format (PRB1859823).
- The "Amazon AWS - ECS" pattern has been updated to handle cases where no container registry is associated (PRB1864560).
+ Azure:
- The "Microsoft Azure - Virtual Machine (LP)" pattern extension section has been improved with logic to handle custom image licensing (PRB1841409).
+ The "Amazon AWS DynamoDB" pattern now discovers all DynamoDB tables without limits across the service account (PRB1835277).
+ The Solaris Server pattern extension: "Solaris LDOM SN" now populate the serial number (PRB1847537).
+ The Apache on UNIX based OS pattern now populates version information (PRB1856888).
+ SSH IP-based discovery now respects credential affinities (PRB1836027).
+ Fixed the "Docker Pattern" error "Could not find host item in Identification engine output payload" (PRB1834788).
#### Version 1.25.0 - February 2025
* New: Introducing a new pattern for 27 AWS services, which is disabled in the base system (out-of-the-box). The primary CI class for this pattern will be [cmdb\_ci\_cmp\_resource], while all
additional attributes are stored in a non-CMDB class. These attributes can be accessed via the Left Navigator Menu under Configuration and then AWS. For more details, please refer to the link: https://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/aws-service-discovery-pattern.html
+ Athena Workgroup
+ Backup Plan
+ Backup Vault
+ CloudFront Distribution
+ CloudWatch Logs
+ CodeDeploy Deployment
+ CodePipeline Pipeline
+ DMS Endpoints
+ EMR Cluster (running on EC2)
+ FSx Backup
+ FSx File System
+ Glue Database
+ IAM Policy
+ IAM Role
+ IAM User
+ KMS Key
+ MQ Configuration
+ S3 Glacier Vault
+ SageMaker Notebook Instance
+ Secrets Manager Secret
+ SES Identity
+ Systems Manager Document
+ Systems Manager Parameter Store
+ Transfer Family Server
+ VPC Flow Log
+ VPC Managed Prefix List
+ XRay Sampling Rule
* Fixed:
+ AWS:
- The "Amazon AWS - Virtual Server (LP)" pattern updates an operational status, when the MID property ""sn\_itom\_pattern.discover\_aws\_instance\_statuses" value is set to
"true" (PRB1804983)
- The AWS cloud discovery performance is improved, introducing a new deletion strategy script 'AWSVmStorageMapping" and mapped to [cmdb\_ci\_storage\_mapping] CIs
(PRB1822204)
- The AWS discovery handles the additional Guest OS value ('Red Hat Enterprise Linux'and'SUSE Linux Enterprise Server') in the [cmdb\_ci\_os\_template] and
[cmdb\_ci\_cloud\_os\_image] (PRB1811128)
- The "Amazon AWS Inventory Tags" Shared Library pattern now populates the tags for the AWS CloudWatch Alarm service (PRB1814585)
+ Azure:
- The "Azure Resource Inventory (LP)" pattern updates the install status for cloud resources (PRB1827923)
- The "Azure VM Instance - Uniform Scale Set" pattern updates the retired CI's in the [cmdb\_ci\_vm\_instance] table (PRB1809815)
- The "Azure Virtual Machine Event" pattern is fixed to get the LDC information (PRB1814690)
- The "Azure - Marketplace LB (LP)" pattern is fixed to prevent the reclassification of Virtual Machines (PRB1834740)
- The "Azure - Marketplace LB (LP)" pattern is updated to correctly populate the Install Status and Operation Status (PRB1817349)
+ Google: The GCP Discovery is fixed for the regions "europe-north2" and "northamerica-south1" (PRB1822303)
+ MSSQL
- The "MSSQL DB on Windows" pattern now populates the Edition value for multiple SQL instances running on the same host machine (PRB1820756)
- The "MSSql DB On Windows" pattern has been updated to correctly populate the Install Status and Operation Status (PRB1808988)
- The "MSSql DB On Windows" pattern is fixed to support Windows Internal Database (WID) and SQL Embedded Edition(SSEE)(PRB1819997)
+ The Pre/Post Script "Unix Cluster - Postscript" is fixed to update the [cmdb\_ci\_unix\_cluster\_node] records of the Operational server with the same IP value (PRB1808450)
+ The "Rubrik Update VMware Instances" pre-post sensor script has been fixed to address case sensitivity issues. It now accurately matches data, enabling vCenter discovery to update
the configuration items (CIs) seamlessly (PRB1817229)
+ The shared library "Populate WebLogic attributes if missing" in the pattern "Weblogic" is fixed to handle Windows file paths (PRB1827882)
+ The "Nutanix Components" pattern has been fixed to terminate gracefully when the Prism service is not reachable (PRB1803673)
+ The "NutanixApiQuery" MID script include is fixed to handle encodeURL empty spaces (PRB1826255)
+ The "Oracle OCI - Service Account Validation" pattern is fixed to handle JSON parsing in the step "Parse Service Account" (PRB1832694)
+ The "Pure Storage" pattern step "Rel/Ref ClusterNode and Storage Volume" is fixed, to stop reference an nonexistent field (PRB1824630)
+ The "IBM HMC Server" discovery pattern populates IBM Frame manufacturer information (PRB1828273)
+ The AVI Discovery is fixed to handle "\" character in the login request (PRB1816224)
+ The "Netscaler Loadbalancer - NITRO" pattern step 17 precondition is fixed to handle exceptions (PRB1829305)
+ The "EMC Isilon" pattern is fixed to prevent the creation of additional "Uses::Used by" relationships between storage servers and IP addresses (PRB1801253)
+ The "Peoplesoft Application Server" pattern is fixed to detect HP - UX devices (PRB1811986)
+ The "Kafka Broker Java" and "ZooKeeper Server" patterns are fixed, to prevent duplication of related CI types (PRB1818802)
+ The "Scan Container Image" pattern now populates a large number of OS packages, which are stored in the [sn\_itom\_pattern\_container\_image\_os\_packages] table (PRB1817126)
+ The "Fortinet firewall" serverless pattern is fixed to populate "source\_interface" and "destination\_interface" attributes in [cmdb\_ci\_fortinet\_firewall\_policy table]
(PRB1817893)
#### Version 1.21.0 - November 2024
* New:
+ Patterns that support AWS discovery in the China region
- Amazon AWS Datacenter Discovery
- Amazon AWS - Availability Zone (LP)
- Amazon AWS Service Account
- Amazon AWS Sub Account Discovery
- Amazon AWS - Sub Account (LP)
- Amazon AWS - Relational Database Service
- Amazon AWS - NIC (LP)
- Amazon AWS - LB Pool (LP)
- Amazon AWS - Classic LB (LP)
- Amazon AWS - Virtual Server (LP)
- Amazon AWS - Cloud Hardware Type (LP)
- Amazon AWS - Hardware Type (LP)
- Amazon AWS - Executable Cloud OS Image (LP) (Shared Images)
- Amazon AWS - Owned Cloud OS Image (LP) (Private Images)
- Amazon AWS - Storage (LP))
- Amazon AWS - Network (LP)
- Amazon AWS - Application and Network LB (LP)
- Amazon AWS - Subnet (LP)
- Amazon AWS - Security Group (LP)
+ The Azure - Marketplace LB (LP) Pattern discovers the following Azure Marketplace products.
- Virtual Machine
- SaaS (Classic as well)
- Azure Application
+ The attributes populate the new tables Deployed Marketplace Product and Marketplace Product Details. The tag will also be discovered.
+ The Google Asset Inventory pattern triggers as a part of the scheduled cloud discovery. To support it, introduced new mid-server properties
- mid.gcp\_resource\_inventory\_bucketpath.default (Comman Bucket path for all the GCP Project)
- mid.gcp\_resource\_inventory\_bucketpath.<Cloud Account Id> (Individual Bucket path per GCP project)
+ The Next Generation Fortinet Network Firewall - Rest" pattern supports VDOM and collects attributes of VDOM, VDOM interface, and policy.
- Populate data to the tables below
* Fortinet Firewall Device
* Fortinet Firewall Cluster
* Network Adapter
* Router Interface
* Fortinet Vdom (New class)
* Fortinet Firewall Policy (New class)
* Fortinet Firewall Interface (New class)
* Fixed:
+ Amazon:
- The Amazon AWS - Sub Account (LP)" pattern is fixed and doesn't set the AWS sub-account to non-operational. (PRB1790471)
- The Amazon AWS - ECS pattern is fixed to populate the correct VM State and Install Status; The VM instance is associated with the ECS cluster and terminated, and AWS
event-driven discovery is configured. (PRB1793487)
- The AWS Cloud Load Balancers Resource is hosted in AWS GovCloud and has an attribute source\_native\_key value that is fixed The following patterns are modified.
(PRB1803819)
* Amazon AWS - NIC (LP)
* Amazon AWS - Application and Network LB (LP)
+ Azure:
- After upgrading to Discovery and Service Mapping Patterns version 1.10, stale tags for Azure VMs were getting automatically cleaned up. (PRB1749297)
+ Google:
- The GCP Asset Inventory pattern populates the tag information of the Google storage bucket. (PRB1784648)
- The GCP Asset Inventory pattern populates the Global resources in the cmdb\_ci\_cmp\_resource (PRB1803228)
+ All the cloud credentials issue is fixed to handle the error no access to sn\_itom\_patterns.glide\_encrypter (PRB1787568)
+ The ColdFusion Application - the version attribute is getting populated. (PRB1780934)
+ The HA Proxy pattern is fixed to handle an error MULTIPLE\_DEPENDENCIES: Found multiple dependent relation items and create a single relationship between cmdb\_ci\_lb\_service and
cmdb\_ci\_lb\_pool and if there are multiple services, only use the cmdb\_ci\_lb\_service with the lowest number port. (PRB1795289)
+ The InfiniBox Storage System (LP) pattern - Serial Number is getting populated for the cmdb\_ci\_storage\_server table. (PRB1798985)
+ The Kubernetes discovery is fixed, and the Kubernetes Node pattern shared library is to filter out IPv6. (PRB1797771)
+ The Netscaler Loadbalancer - NITRO pattern creates the relationship between the Load Balancer Service and the Load Balancer Pool. Service Mapping creates the connection with the Load
Balancer Service and Load Balancer Pool. (PRB1741543)
+ The IBM PowerHA Cluster (HACMP) pattern is fixed, this pattern respects the system properties glide.discovery.hostname.dns\_nbt\_trusted is set to true then pattern populate DNS trust
name as Name field. (PRB1790297)
+ The "F5 Load Balancer SSH" pattern is fixed to handle an error Cannot convert null to an object. Steps are added to remove duplicates and filter out empty records. (PRB1767558)
+ The MSSql DB On Windows pattern handles instances configured to be listened to on multiple ports. (PRB1796534)
+ The "Nutanix Components" pattern updates the VM state. (PRB1803129)
+ The Pure Storage pattern Pre/Post Script Affinity - BasicAuth Table Upload is fixed to address the MID Server CPU spike. (PRB1791441)
#### Version 1.18.1 - September 2024
* Fixed:
+ Solaris LDOM infrastructure pattern respects the "glide.discovery.hostname.case sys\_properties, to format the 'Name" attribute based on the value(No change, Lower case, Upper
case)
+ A10 Load Balancer pattern, Extension "Collect A10 Partition info" A10 LBs on CLI 5.2.1+, collects the partitions information
+ AWS tags are getting populated for cmdb\_ci\_cmp\_resource records
+ Large table handling on (cmdb\_rel\_ci) table triggered by AzureDefaultDeleteStrategyVM Delete Strategy
+ UNIX Cluster - VERITAS Cluster pattern fixed an error duplicate cmdb\_ci\_unix\_cluster\_resource records in the payload
+ OpenShift Kubernetes cluster discovery has been fixed to ensure StatefulSets are not filtered out, even if the YAML file does not include an initContainer
+ NetApp Storage Cluster-Mode - HTTP pattern populates RAM field value in "MB"
+ NetApp Storage Cluster-Mode - HTTP pattern now populates the firmware version of ONTAP
+ GCP Asset Inventory pattern populates the tags for the Google Cloud storage bucket
+ The Network Switch pattern has been fixed to resolve the error IP-Switch Switch Stack" pre sensor execution with error = TypeError: Cannot convert null to an object
+ RHV Virtual Machines pattern now populates CPU and RAM attributes of the virtual machine
+ JBoss pattern collects version information for both the Enterprise Application platform and the Application server
+ MSSQL DB on Windows pattern now deletes SQL Discovery reports. A new system property,sn\_itom\_pattern.threshold\_time\_to\_delete\_mssql\_reports, has been added to control the threshold
time for deletion
#### Version 1.18.0 - August 2024
* New:
+ The Pure Storage FlashArray pattern populates additional attributes "Encryption at rest" and "Encryption algorithm" in the Storage Server table
+ Storage patterns:
- Dell EMC PowerMax
- Dell EMC Data Domain
+ The Amazon AWS - ECS pattern supports Amazon Elastic Container Registry (Amazon ECR) image
+ The Scan Container Image pattern supports scanning container images in the following repositories:
- Public repositories
- Self-hosted private repositories
- Amazon ECR, both public and private repositories
* Fixed:
+ AKS discovery of Cluster and resources without having a dependency on Azure CLI for MS Entra ID
+ Google Cloud Platform (GCP) - Virtual Server pattern fixed to create a relationship between Google virtual machine and Server
+ F5-Cluster pattern fixed the operational\_status field based on the value of "sysCmTrafficGroupStatusFailoverStatus"
+ RHV Virtual Machines pattern updates the IP Address field in the [cmdb\_ci\_ip\_address] table
+ Tag extension: "Azure Subscriptions Discovery For Management Group" pattern fixed to handle tag contains a null value
+ The Oracle RAC Single Node" pre-post sensor is fixed to enable high memory consumption
+ The AVI LB pre-execution script "Get all vCenter Datacenters" is fixed
+ Azure service account discovery marks closed accounts as retired/inactive
+ NetApp Storage Cluster-Node - HTTP" pattern: the models and manufacturer value in the [cmdb\_ci\_chassis] table are fixed
+ Kubernetes "ReplicationController" table: the duplicate records issue is fixed
+ Fixed the HPE discovery - Physical entity relationship
+ The problem with the Kubernetes cluster pattern not populating empty serial number value in the [cmdb\_serial\_number table] is fixed
+ The Kubernetes discovery is fixed, to work if [cmdb\_key\_value] value field is empty
+ The issue with the old Kubernetes version imageID that didn't contain the repository details is fixed
+ Kubernetes discovery handles Kubernetes node API returns empty value for the node memory
+ Kubernetes pattern discovery: New MID server property: "sn\_itom\_pattern.kubernetes\_create\_server" handles the creation of [cmdb\_ci\_linux\_server] optional
+ The IBM WebSEAL pattern creates the load balancer reference in the LB Pool Member table
+ The "MSSql DB On Windows" pattern populates version 2008 R2 and 2014
+ The Microsoft CA - Certificate Management pattern filtered the expired certificate if the newly introduced system property:
"sn\_itom\_pattern.exclude.expired.certificates.from.discovery" is set to "true" . The fixed discovery is scheduled to discover the OID value of a single certificate template
#### Version 1.15.1 - June 2024
* Fixed:
+ AIX Server Pattern populates the correct value in the [start\_date] field. The value is in YYYY-MM-DD HH:MM:SS format.
+ The Azure - DNS Zone Recordsets (LP) Pattern is fixed to handle the error Illegal character in opaque part at index 6: https:\/\/management.azure.com:443\/.
+ The Azure Application Gateway TD (LBS) Pattern collects the Private and Public IP address.
+ Options for Windows Server 2019 and 2022 are added under the Windows Servers & Computers section in the Discovery configuration console, within the Discovery definition
menu.
+ GCP Event Job system log (info messages) with account numbers and credentials handle using system properties [sn\_itom\_pattern.log\_gcp\_event\_job] set to true/false, in order to
enable/disable the info messages.
+ The Oracle Listener HD Pattern collects all Oracle DB on the host.
+ The Pure Storage Pattern is fixed to establish relationships when detecting Fiber Channel.
+ The SSHTerminalInteractiveCommand is initiating the expected "VMware vCenter" probes.
#### Version 1.15.0 - May 2024
* New:
+ The Linux server pattern populates the certificates' data from Java KeyStore. The "Collect Certificates" pattern extension is disabled by default.
+ The Windows Server pattern populates the certificates' data from Java KeyStore and Windows certificate store. The pattern extension is disabled by default.
+ The new system property, "sn\_itom\_pattern.k8s\_run\_k8s\_cloud\_discovery," prevents the automatic scheduling of cloud Kubernetes cluster discovery.
+ The "Azure - Get Kubernetes Clusters" pattern creates a relationship between the Kubernetes cluster and the resource group.
* Changed:
+ The ״Amazon AWS - Kubernetes Discovery and Schedule Creator״ pattern is renamed asthe "Amazon AWS - Get Kubernetes Clusters" pattern.
+ The "Azure - Kubernetes Discovery and Schedule Creator" pattern is renamed as the "Azure - Get Kubernetes Clusters" pattern.
+ The "Google Cloud Platform (GCP) - Kubernetes Discovery and Schedule Creator" pattern is renamed as the "Google Cloud Platform (GCP) - Get Kubernetes Clusters" pattern
* Fixed:
+ Amazon
- The "Amazon AWS - Get Kubernetes Clusters" pattern updates the FQDN in the FQDN field
- The Kubernetes cluster state is marked as retired when the cluster is removed
- The "Amazon AWS Inventory Tags" pattern execution performance is improved from 659ms to 7 ms
+ Azure
- The "Azure Application Gateway" pattern creates a relationship between the resource group and the load balancer
- The "Azure - Get Kubernetes Clusters" pattern updates the FQDN in the FQDN field
- The Kubernetes cluster state is marked as retired when the cluster is removed
- The Azure cloud discovery performance is improved:
* The MID-Server property "mid.cloud.discovery.sonar.discover\_all\_azure\_datacenters" has been added. Its value is false by default, indicating that the
discovery will solely operate on an active datacenter
* The "Azure datacenter" discovery pattern establishes or updates regions that contain resources per service account.
* The "Azure - Virtual Machine", "Azure - Hardware Type" and "Azure Cloud Hardware Type" patterns execute based on the new hardware type Model per active
datacenter within the service account
+ Google
- The "Google Cloud Platform (GCP) - Get Kubernetes Clusters" pattern updates the Fully qualified domain name field value in the Kubernetes cluster table
- The Kubernetes cluster state is marked as retired when the cluster is removed
+ Kubernetes
- The "Kubernetes" pattern collects node labels and annotations and populate them in the [cmdb\_key\_value] table
- The "Kubernetes" pattern and the "Kubernetes Event" pattern don't create duplicate records for the same cluster in the "Docker Container" Table
- The "Kubernetes" pattern performance is improved by [cmdb\_key\_value] filtering
- The discovery of OnPrem Kubernetes cluster functions without the cluster's resource ID
+ Nutanix
- The "Nutanix Components" pattern extension, "Nutanix Tags", creates or updates tags regardless of the category limitations
- The "Nutanix Components" pattern establishes only one-to-many relationships between the Nutanix Host and the Nutanix VM Instances
+ The "Microsoft CA" pattern's issue of duplicate certificate records in the "Unique Certificate" table is resolved. The issue was caused by variations in the format value of the
fingerprint in the "Fingerprint" field.
+ The "Veritas/VxVM Volume Replicator" process classifier is applied to horizontal discovery patterns, rather than being applied to top-down discovery
+ The "Oracle OCI - Autonomous DB (LP)" pattern enables the discovery of Autonomous Databases
+ The "Tuxedo" pattern has been updated to ensure the accurate version is reflected in the "Tuxedo" table
+ The "Next Generation Fortinet Network Firewall" pattern successfully populates the [serial\_number] field
+ In the "F5 BigIP LTM" pattern step, the "bigpipe.displayservicenames" value is configured to be set to "false"
+ The "Linux Server" pattern extension, "UNIX Cluster - Linux Pacemaker Cluster", populates the cluster nodes, cluster resources, and cluster virtual IPs of the Linux Pacemaker
cluster
+ The "MSSQL DB On Windows" pattern extension, "Collect MSSQL Cluster Info - MSSQL Cluster", retrieves the MSSQL cluster IP address
+ The "Scan Container Image" pattern supports the Trivy versions v0.44.0 or later.
+ The "IBM HMC Server" pattern updates the name and status of the LPAR Instances
+ The "Azure Application Gateway (LP)" pattern creates a relationship between the Resource Group and the Cloud Load Balancer
+ To enhance the efficiency of the "Multi Paged Orchestrator" patterns and decrease both execution time and memory usage, a new column named "orchestrator\_page" was
introduced in the "Horizontal Paged Payload" table
+ The "Collect Container Repository" extension is executed if the [cmdb\_ci\_container\_repository] entry name is empty
#### Version 1.12.0 - March 2024
* New:
+ WebSphere Message Broker on UNIX pattern supports IBM App Connect Enterprise 11.
+ OpenStack Discovery (Private Cloud).
* Fixed:
+ F5 Pattern updates the Subject Alternative name field.
+ IBM HMC Server Pattern creates a relationship between all of the LPAR instances in the LPAR names with the processor pool.
* Azure:
+ Azure Cloud discovery is inserting the valid value in the Location reference field.
+ Azure VM Instance - Uniform Scale Set pattern discover CPU and Memory information.
+ Azure VM Instance - Uniform Scale Set pattern is enhanced, if there is no response from the API then it gracefully terminates.
+ Azure - NIC (LP) pattern is fixed to populate the source\_native\_key value in the correct format.
* Google: Improved the security on the Google Credential User Interface page - Add an Access Control List restricting the user access to the appropriate role/user group.
* Docker:
+ The Docker pattern creates a relationship between the Docker engine and the Docker Container.
+ The Docker Pattern populates the Docker local image.
* Changed: The Pure FlashArray storage pattern is disabled by default.
#### Version 1.11.0 - February 2024
* New:
+ Pure Storage FlashArray discovery
+ SAP Hana 2.0 DB Catalog discovery
+ Microsoft CA Pattern discovers additional attributes
+ AWS Cloud Discovery now discovers additional attributes on the Cloud organizations and Cloud Service Account Tables
+ GCP Cloud credentials now support standard Google Cloud Credential JSON file importing
* Fixed:
* + Network and Subnet patterns no longer truncate the address space - AWS, Azure, and GCP
+ Kubernetes Pattern - Populates Labels and Annotations for Kubernetes Nodes
+ IBM PowerHA Cluster (HACMP) Pattern - updates correct FQDN for AIX Servers
+ MSSql DB On Windows Pattern - Deletes the SQL discovery report after discovery is complete
+ Azure:
- Azure - Sub Account (LP) Pattern - all tenants now under root
- Azure - Virtual Machine (LP)" Pattern - new VMs build the relationship with the OS Server
- Azure - NIC (LP) and Azure NIC Tags Pattern - now collects the tags
+ Amazon:
- Amazon AWS - Internet Gateway (LP) Pattern - Creates a relationship between Network and Internet Gateway EP
- Amazon AWS API Gateway Pattern - supports Paginating
+ Google:
- GCP TCP-UDP Load Balancing Pattern - populates LB Backend Service, IP and Port, Global LB, Pools, and Pool members
- Google Cloud Platform (GCP) - Get Logical Datacenters Pattern - discovers Northamerica-northeast2 datacenter
- Google Cloud Platform (GCP) - Disk and Virtual server Pattern - IRE error fixed
+ Microsoft CA Pattern:
- Fixed issue with High Memory Consumption
- Populates srenewal\_tracking for certificate based on system property
- MID Server no longer receives responses exceeding the allowed number of rows
#### Version 1.10.1 - December 2023
* Fixed:
+ Oracle-GLAS Export Utility:
- File Name change to lowercase
- <machine\_name>.txtfile - is now created under the log folder
* Azure VM Instance - Uniform Scale Set Pattern: Corrected the region part of the [source\_native\_key] and removed duplicate records because more than one VM can have the same template.
* Azure Application Gateway (LP): Service Mapping is fixed for services on Port 80 and Private IPs
* Cloud Foundry:Operational Status for [cmdb\_ci\_pcf\_organization] and [cmdb\_ci\_pcf\_appl] CIs
* Azure NIC Event: The IRE error is fixed
* F5 - SSH - SSL Certification: The broken NDL is fixed
* Solaris Server: The default route without the interface can be retrieved
* Azure Application Gateway TD (LBS): Parsing is corrected for the Application Gateway service attributes
* AVI Load Balancer Controller and Avi Load Balancer Controller - Session-based: The PORT number and IP address for [cmdb\_ci\_lb\_service] CIs are fixed for AVI Controller load balancer
services
* Kubernetes and Pattern Library: Kubernetes WorkLoad Components: a mid-server property is added. When activated, Kubernetes Volume is populated and the Kubernetes WorkLoad Components are
optimized.
* The Oracle DB on UNIX Pattern is able to fetch the DB Name, DB Unique Name, Host Name & Instance
* Microsoft CA - Certificate Management Pattern: The [subject\_organizational\_unit] field is now populated with the expected value
* Jboss Pattern: The correct [Version] is getting populated for JBoss 29 installed on Windows Server
* Azure - Sub Account (LP): fixed the query to limit Management Groups
* Post sensor "Delete Old Relations with Storage Account for Storage Containers": modified to have the property use\_split\_payload/"Use Split Payload" set to true. Fixed the Out of Memory
issue
* Nutanix components Pattern: Fixed the relationship Managed by::Manages
* Next Generation Fortinet Network Firewall pattern:Fortinet firewall in a cluster, correctly mapping the serial number attribute value in the [cmdb\_serial\_numbers] table to the respective
firewall nodes
#### Version 1.10.0 - November 2023
* New:
+ Sybase DB Catalog
+ Discovery partitions from Citrix LB and support discovery via NITRO APIs
* Changed: OS template migration to new model
* Fixed:
+ K8 Discovery
+ F5 Certificate discovery
+ ZooKeeper Server Pattern fails with Could not find host item in Identification engine output payload
+ Google Cloud Platform (GCP) - Virtual Server fails with Payload Errors
#### Version 1.8.0 - September 2023
* New:
+ Citrix NetScaler load balancer discovery using NITRO APIs.
+ BYOL on Azure, GCP, and AWS: support for the license key value for GCP Windows, RHEL, and SQL servers.
+ Amazon AWS ElastiCache pattern: tags for databases.
+ DBA report discovery for Apache Cassandra, MS SQL, MySQL, MongoDB, and Oracle databases.
* Changed:
+ All LP files moved to the standard "update" folder, as their current "if.paris.pattern.engine" is outdated.
+ The Apache Cassandra DB Pattern was refactored.
* Fixed:
+ Amazon AWS - ECS:
- * Task and Task Definition relationship
* "Amazon Parse ECS Tags" fixed Service Tags
* Amazon AWS - EC2: detection steps on Linux Server when the "compiled by" value is "Xen"
* Azure Cloud Discovery:
- Object ID between Azure - Hardware Type (LP) and Azure - Virtual Machine (LP)
- The Post sensor pattern pre-postsfor 'Azure - Virtual Machine (LP)' were unnecessarily holding on to large objects for too long.
- Azure Events: Azure events were not able to process when a new hardware type was enabled
+ NetApp Storage Cluster Mode:
- Under the "Normalize disk data" step, the field [disk\_interface] is replaced with "device\_interface"
- Fixed the [cmdb\_ci\_storage\_cluster\_node] tables [operational\_status] field value.
- Fixed the [cmdb\_ci\_disk] Hosted On::Hosts [cmdb\_ci\_diskshelf\_chassis] relationship
- Fixed the Reference to cluster in the Storage Cluster Node table
+ Next Generation Cisco Firewall: fixed hung discovery
+ Microsoft CA - Certificate Management:
- Skipped glide.discovery.certs.enable\_renewal\_task\_creation\_on\_for\_discovered\_certificates
- Fixed the condition on the failover step to [set root\_issuer] name
+ Couchbase Classifier: fixed the false positive on the instance creation
+ Couchbase Instance pattern: support for "Parse the Remote Clusters"
+ MSSql DB On Windows: fixed Pre-sensor script "Create reference bw MSSQL Components and Windows Server"
+ Fixed edition for MSSQL Server 2022 "Enterprise Evaluation Edition"
+ The Credentialless Discovery Network pattern was failing during IRE processing due to duplicate payload items being generated in the pattern
+ ColdFusion Application Server pattern: fixed the filtering issue
#### Version 1.7.0 - August 2023
New:
* The NetApp pattern is supporting HTTP REST API.
* IBM WebSEAL TD discovery is added.
* Installed Software discovery via Aqua Trivy - Generate and download SBOM per docker image
* AWS Cloud discovery Retry mechanism
Fixed:
* Migrate Azure pattern steps from Availability Zone to Availability Sets
* Microsoft SQL Cluster discovery is refactored
* Legacy Password2 system
* IBM HMC Server pattern - the pre-execution Scripts
* The relationships between the CIs in Nutanix V5.20
* The deletion strategy in the [cmdb\_ci\_snat\_ip\_pool] table
* ""MSSQL DB on Windows"" pattern now adds appropriate reference value for the field ""server"" in the [cmdb\_ci\_mssql\_cluster\_node] class
* Microsoft CA Certificate discovery failed when the server locale is not using ""dd/MM/yyyy"" - Unparseable date: ""No Valid Date"" or wrong date
* The error handling for the Kubernetes pattern is improved.
* Azure - The VM Scale Set patterns are populating the location field correctly from a reference field
* The Windows ARP and Windows NDP steps in the Windows OS - Server pattern are fixed
* SQL Components discover by quick discovery even though no SQL Server Service installed on the VM
* IBM and Azure API command scripts log error details are added
* A10 Load Balancer Services with Pool Reference
* Google Cloud Platform (GCP) - Virtual Server pattern failed with MULTIPLE\_DEPENDENCIES found between Hardware Type and Google Datacenter
* Slow Query - ASYNC: Discovery - Sensors Pattern Launch
* Cloud discovery is updating discovery\_source of the CIs discovered
* Linux Server pattern extension ""Get Object Id For OCI Linux Server"" timeout 10 sec if Linux Server VM is not hosted on OCI
* AWS API command had a log error body for HTTP 400
* Quick Discovery: All SQL components are discovered and no duplicate records are created
* Azure - File Share (LP) pattern populate data in the [cmdb\_ci\_cloud\_file\_share] table
* Microsoft CA Certificate Management pattern populates correct attributes - Issuer Distinguished Name, Subject Distinguished Name, Fingerprint Algorithm, Signature Algorithm
* JBoss Fuse pattern incorrectly triggered for ServiceMix software
* The relationship between the Linux server and Azure VM instance
* EMC Isilon pattern corrected relation and reference to [cmdb\_ci\_storage\_node\_element]
* Amazon AWS Serverless Database tags pattern extension is creating a tag for cloud database
* AVI Load Balancer Controller pattern is populating the IP address field
* Azure Resource Graph (ARG) API - the response mapping is updatedto adhere to the latest API response update
* Additional checks to validate SPDX SBOM content are added
* The post-sensor script ""create a relation between HPE BladeSystem blade and OS Server"" is updated
* The container image scan and SBOM generation can be done by using Aqua Trivy installation instead of an uploaded file.
* Citrix Netscaler SDX pattern failed at step 4 regex fails to parse the data
* SBOM - Docker Image name overridden, Invalid SBOM files, Old SBOM Attachment Files delete and spdx-json"" and ""spdx"" file types
* AKS token issue for AD-enabled clusters
* Oracle DB, Oracle db-11g, and Oracle GLAS Oracle DB on UNIX patterns failed with payload error
* The pre-requisite check to migrate probes to patterns was failing
* Oracle LMS recertification -
+ Collection-<machine\_name>.txt file - can be created in the log folder and additional FS data
+ Oracle GLAS reports for middleware components
+ Discover Oracle middleware components
#### Version 1.6.0 - June 2023
* New:
+ New WebSEAL and ISAM creation pattern to support version 9. x and above. The pattern should be supported with REST API.
+ Implemented MID bypass Proxy property
+ Azure VM Scale Set discovery pattern (Orchestrator Uniform Mode)
+ Created a relationship between Azure regular VM Instance and VMs ScaleSet (Flexible mode)
+ Added PCF Bosh resources to the existing Cloud Foundry pattern, based on new OpsMan API functionality.
+ MSSQL DB on Windows pattern Collected MSSQL Components Editions using MSSQL report Utility.
+ Azure VM LP patternwill be changed to trigger after Datacenter discovery, rather than hardware type
* Fixed:
+ Trailing "." in the Palo Alto network device name was caused due to use to nslookup in Next Generation Palo Alto Firewall.
+ EMC Isilon pattern merged node and node elements
+ NetApp Storage Cluster-Mode" pattern retrieves a specific device's serial number.
+ WebLogic application server pattern was failing with the error "Failed to get file due to the path being too long 2,004. The path expression should not exceed 2,000 characters"
+ "Default form" view for the 'cmdb\_ci\_instance\_scale\_set' table from the 'CMDB CI Class Models' store app.
+ ESX server has multiple Runs-on relationships to HPE BladeSystem Blades
+ Pattern IBM PowerHA Cluster (HACMP) changes were missing relation (between UNIX Cluster Node (cmdb\_ci\_unix\_cluster\_node) and the AIX server (cmdb\_ci\_aix\_server)), cluster node state
and created duplicate resource groups.
+ The regex in the "DB2 on Linux" pattern step "Get instance name from PPID" was removed and hard-coded as a 0.
+ "Computer" and "Virtual Machine Instance" in Azure and AWS currently has 'Virtualized by::Virtualizes' relationship
+ Discovery attempts to default ports when adding a new SQL server.
+ Azure (LP) Patterns Extension Sections to get Azure Tags removed duplicate key/value pairs before creating relationships to Main CI
+ Azure Events can contain Resource IDs with different case-sensitive naming
+ Azure Virtual Machine Event is failing with MULTIPLE\_DEPENDENCIES error.
+ "Issuer" and "Root Issuer" fields are not being set by the F5 certificate extension
+ container image scan failure reason shows in the message field
+ Azure Event patterns execute additional and unneeded API calls contributing to 429 errors
+ Google Cloud Platform (GCP) - Cloud SQL DB failing with an unknown error
+ Cassandra DB Discovery fixed for nodes that is having multiple Cassandra installations.
+ Microsoft Azure Inventory (LP): cmdb\_key\_value table is not populated by the LP pattern
+ Microsoft Azure Inventory (LP): deletion strategy is worked
+ Discovery and Service Mapping Patterns 1.0.99 sets Discovery Status Source=scan\_container\_images and Discover=ContainerImages, that are missing from the choice lists
+ Add OOB fix to migrate new hardware type model
+ Azure Cloud Discovery: Throttling Error (429) fixed
* Kubernetes:
+ [Credential-less] [Serverless] Kubernetes Volume table is now populating the Kubernetes Cluster attribute
+ Kubernetes pattern does use full manifest digest for image\_id.
+ Kubernetes discovery was failing with CMDB App version 1.42.0 and Patterns app 1.0.96
+ Kubernetes OOTB pattern updated the "name" field in the cmdb\_ci\_kubernetes\_cluster table as "OnPrem"
+ Kubernetes discovery will not create an invalid pod record if the cmdb\_ci\_kubernetes\_pod table is empty
+ The OpenShift extension in the Kubernetes pattern is fixed with "Cannot convert null to an object"
+ Some Kubernetes components like cmdb\_ci\_kubernetes\_replicasets are removed from the CMDB
* Changed: Azure Functions, Azure Website, Azure Database LP, and Azure DNS Zones patterns are changed to Cloud resources type.
* Removed: Remove the tag extension section from the Azure Database TD pattern.
#### Version 1.5.0 - May 2023
* New:
+ A new Pattern to discover WebSEAL and ISAM is released. The supported versions are 9. x and above. The Pattern should be supported with REST API.
+ The MID bypass Proxy property is Implemented.
+ A new Azure VM Scale Set Pattern (Orchestrator Uniform Mode) is released.
+ A new relation is created between Azure regular VM Instance and VMs Scale Set (Flexible mode)
+ PCF BOSH resources are added to the existing Pivotal Cloud Foundry Pattern, based on new OpsMan API functionality.
+ MSSQL DB on Windows Pattern Collected MSSQL Components Editions using MSSQL report Utility.
+ Azure VM LP Pattern is changed to trigger after the Datacenter discovery, rather than Hardware Type.
+ Trailing "." in the Palo Alto network device name was caused due to use to nslookup in Next Generation Palo Alto Firewall.
+ The EMC Isilon Pattern merged node and node elements.
+ The NetApp Storage Cluster-Mode Pattern didn't retrieve the serial number for a specific device.
+ The WebLogic application server Pattern was failing with the error "Failed to get file due to the path being too long 2,004. The path expression should not exceed 2,000
characters".
+ The "Default form" view of the [cmdb\_ci\_instance\_scale\_set] table in the 'CMDB CI Class Models' store app.
+ The ESXi server Pattern had multiple Runs-on relationships to the HPE BladeSystem blades.
+ The IBM PowerHA Cluster (HACMP) Pattern changes were missing the relation between the UNIX Cluster Node [cmdb\_ci\_unix\_cluster\_node] and the AIX server [cmdb\_ci\_aix\_server]. A cluster
node state created duplicate resource groups.
+ The regex in "DB2 on Linux" pattern step "Get instance name from PPID" was removed and hard-coded as a 0.
+ The "Computer" CI and "Virtual Machine Instance" CI of Azure and AWS had a 'Virtualized by::Virtualizes' relationship.
+ The MSSQL DB on Windows Pattern was failing due to using the default port.
+ The Azure (LP) pattern extension sections of Azure Tags did not create duplicate key-value pairs before creating relationships.
+ The Azure Event Patterns were failing due to case-insensitive conditions.
+ The Azure Virtual Machine Event Pattern was failing with the "MULTIPLE\_DEPENDENCIES" error. The relationship between NIC and LDC being was created twice.
+ F5 Load Balancer Pattern was failing to add "Issuer" and "Root Issue" to Certificates.
+ The Container image scan was failing on timeout and no failure reason was logged.
+ Azure Event patterns executed unwanted API calls.
+ Google Cloud Platform (GCP) -the Cloud SQL DB was failing with the error "JAVASCRIPT\_CODE\_FAILURE: Caused by an error in the Ad hoc script 'EvalClosure-Populate Hardware Type Table'
at line 4"
+ Kubernetes
+ The [Credential-less] [Serverless] Kubernetes Volume table wasn't populating the Kubernetes Cluster attribute.
+ The Kubernetes Pattern didn't use full manifest digest for image\_id.
+ The Kubernetes discovery was failing with CMDB App version 1.42.0 and Patterns app 1.0.96.
* Changed: The Azure Functions, Azure Website, Azure Database LP, and Azure DNS Zones patterns are changed to Cloud resources type (formerly application type). Visit the Service Now documentation
site for detailed information on products discovered by ITOM Visibility.
* Removed: The tag extension section from the Azure Database TD pattern.
#### Version 1.3.0 - March 2023
* New:
+ Azure event collection and processing that updates the CMDB configuration items.
+ Collects events across multiple subscriptions, at the Azure management group level.
+ Replaces the old approach of event collection through Azure configurations.
+ A deletion strategy is added to delete container application records if the container is no longer available.
+ Disables alert configuration while migrating to pull-based events.
+ Installed software records are added for additional software.
+ GCP Cloud Discovery - [volume\_name] is now populating GCP snapshots.
+ Citrix Xen HyperV extension is now populating CPU count/CPU core count and more values.
* Changed:
+ Azure Inventory Pattern is now supporting large payloads.
+ Cloud Foundry Pattern is now supporting v3 API.
* Fixed:
+ Kubernetes
- * Kubernetes Discovery was failing with the error: "no relations defined for dependent class".
* The first entry on sn\_itom\_pattern.kubernetes\_annotation\_list value (array) was filtered out during Kubernetes discovery.
* Kubernetes discovery is now updating [cmdb\_ci\_kubernetes\_volume] gracefully.
* The "Undefined" Pattern error occurred when K8s workloads (daemonset, replicaset, statefulset) were not discovered properly.
* [sn\_itom\_pattern.k8s\_aws\_cli\_to\_generate\_token] property is now active.
* Kubernetes discovery was ignoring service relations to empty or undefined workload components.
* [K8S-SAM][kubernetes pattern] all container environment variables are now collected.
* [k8S-SAM] Virtual-CPU is now populated for containers without CPU limits.
* [K8S-SAM] container enrich script is now triggered correctly.
* [K8S-SAM] software package details are now updated to the containers.
* [K8S-SAM] [Docker] [Kubernetes] User Password masked in [cmdb\_ci\_db\_mssql\_instance] table.
- AWS and Azure: the discovery failed after capi due to the Pattern migration to the new hardware type.
+ AWS
- * AWS discovery - Event-based discovery Object ID issue is fixed.
* Cloud tags for the AWS EC2 instance are now removed from [cmdb\_key\_value] when the instance is terminated.
* The tags of the Cloud database CIs were using the "Amazon AWS Relational Database Service Tags" Pattern extension.
* Now discovery ignores the stale DNS name records on AWS load balancer discovery.
+ Azure
- * Incorrect LDC was populated for Azure Functions Event Pattern.
* "Azure - Classic LB (LP)" discovery now works when backendAddressPools are defined for multiple devices.
* Microsoft Azure Inventory (LP): New relations are now created.
* Azure Application Gateway (LP) is now avoiding duplicate CIs for a single Azure resource.
+ Google Cloud Platform (GCP)
- GCP discovery was failing in some scenarios.
- The shared library "Google Cloud Platform (GCP) - VM and Image Labels" is now fetching labels for cloud images.
- Improvements in "Google Cloud Platform (GCP) - Virtual Server" Pattern for event-based discovery are now available.
* Microsoft CA - The Certificate Management Pattern was failing in some situations.
* Microsoft CA - Certificate Authority pattern now includes seconds for Valid to/Valid from timestamps
* ZooKeeper Server Pattern was failing to create a record in the CMDB.
* MSSQL Cluster discovery now respects [glide.discovery.hostname.include\_domain = true]
* Rubrik Node [source\_native\_key] is now populated correctly with the Rubrik cluster ID.
* Oracle Pattern: Removed duplicates in express value under [Edition].
* The Oracle databases relationships to Oracle DB Instances are fixed for some cases.
* The Network Router / Switch Pattern is now setting the CI Name from DNS when [glide.discovery.hostname.snmp\_trusted] is set to false.
* The openStack security token is now masked in the Discovery Log.
* Security bugs
#### Version 1.0.98 - February 2023
* New:
+ A new extension of the A10 Load balancer Pattern, that supports IP SNAT (Source Network Address Translation).
+ Installed Software discovery for deployed Docker / containerized workloads in Kubernetes and OpenShift.
* Fixed:
+ IBM Informix Dynamic Server discovery Pattern failed to populate executable Dir and TCP ports.
+ Invalid certificate was created during F5 pattern discovery.
+ A10 discovery failed to execute insertation (Identification Engine Payload error).
+ The deletion strategy of the [cmdb\_ci\_docker\_image] CI was modified to ""keep"" on the Kubernetes Pattern.
+ The command ""crsctl query cluster site -all"" in Oracle Listener HD Pattern requires elevated user rights (sudo) as a failover.
+ Google Cloud Platform (GCP) Firestore DB Pattern discovery failed in Payload Processing because no relations were defined for the dependent Class Cloud Database.
+ Arista switches discovery did not populate ""neighbor interface"" in ""Device Neighbors"".
+ GCP Load Balancer HTTP discovery created irrelevant multiple Load Balance Service dependencies.
+ In the GCP Virtual Server Pattern, the step 'Get image name from source image' returned an error.
+ The Discovery script that creates relationships between blades and servers, created invalid relationships for the HPE BladeSystem blade and OS Server.
+ Cassandra discovery for two different servers with the same cluster name listed only one cluster.
+ The Kubernetes discovery was creating duplicates in the Linux servers table due to a ""glide.discovery.hostname.include\_domain"" property setting problem.
+ Generic switches in Pattern discovery do not create ""discovery\_switch\_fwd\_table"" records, which impacts L2 connections.
+ The Pattern extension of Azure Virtual Machine (VM) License did not set the key ""Windows\_OS\_License\_Type\_automatic"" value to ""License\_included"".
#### Version 1.0.96 - December 2022
* New: Dell EMC XtremIO Storage.
* Fixed:
+ Azure
- Azure deletion strategy didn't work for Resource groups.
- Azure - Network and subnet (LP) pattern failed with IRE error, due to missing identification attributes for dependent CI class Virtual network peering.
- Azure database view "sn\_itom\_pattern\_azure\_virtual\_machine\_instance" returned duplicate records.
- The Azure Subscription tag details were not discovered.
+ GCP
- Google Cloud Platform (GCP) - Virtual Server discovery failed due to strange duplicate CI records inside the payload that did not come from the pattern.
- The FQDN and IP Address is added to GCP Databases.
- The error in Google Cloud Platform (GCP) pattern-Discover Related Projects, Step 11.
- Virtualized by relationship did not populate for GCP Linux servers, as the Linux server pattern failed to retrieve the Object id of the VM Instance hosted on Google
cloud.
+ Amazon
- Amazon AWS DB Cluster pattern failed if the region only contained serverless clusters.
- AWS S3 bucket discovery- if the bucket location was not found, the bucket CI was not created.
- The MID Server was backed up when the AWS Cloud discovery run for a long time.
+ Kubernetes
- The Kubernetes Event pattern did not filter the Annotations in the same way the Kubernetes pattern does.
- Kubernetes pattern did not use full manifest digest for image\_id.
- The CPU\_COUNT and CPU\_TYPE target fields were only populated in the Linux Server table for the Kubernetes Event pattern, but not for the Kubernetes pattern.
- The Couchbase instance had an incorrect identification rule. The rule should be 'dependent' and not 'independent'.
- Deletion Strategy- for the manually retired CIs from the CMDB, the Install Status and Operational Status columns didn't get updated appropriately after the re-run of
Discovery.
- The offline Oracle instance is being discovered and updated.
- Pattern "Cassandra Distributed DB" didn't work - install\_directory was not properly detected, leading to an empty UID.
- The IBM Informix Dynamic Server Pattern populated the same name for different Informix instances and SQL regex parse with the correct hostname.
#### Version 1.0.95 - November 2022
* New:
+ Oracle Services was added as discovered CI.
+ AWS Auto Scaling groups was updated.
* Changed: The "state" attributes for all Kubernetes entities was updated (if vendor response contains state).
* Fixed:
+ Kubernetes
- OpenShift received a call only after pulling the first 100 records.
- There was no visibility of the Kubernetes dashboard with the right set of permissions.
- A relation between LDC and EKS, AKS, and GKE clusters was created.
- Openshift discovery failed because the deployment config wasn't present.
- While running "Get replicationcontroller" step in the Kubernetes pattern,the memory run out.
+ AWS
- Auto Scaling groups (LP): The "state" attribute of the "cmdb\_ci\_instance\_scale\_set" table was not populated when it was 'Active' by default.
- OpenSearch pattern errors occurred, when there were no resources found, instead of failing.
- Avi Load Balancer Controller - Session-based pattern did not discover Load Balancer Pool Member.
- Discovery marked cmdb\_ci\_compute\_security\_group as terminated, however, it didn't mark it back as available / installed.
- Discovery pattern Oracle Listener HD populated incorrect values to Oracle Database CI attributes in some cases.
- Interactive Probe Shell sensor script logs errors to Syslog, that contained just the result, which might have been the message "empty".
- MID Server script include was conflicting with name resolution [AzureProvider].
- OOB FlashBlade Pure Storage pattern obtained empty results (position 2). When changed the position to 3, it was possible to get the API token value.
- Oracle Service: Manually setting the CI state to non-operational was not resetting back to the right status after discovery.
- The GCP Service parent account ID was deleted after running discovery.
- Nutanix dashboard with ID '56107869dbde7b00e7dc7c4daf96192e' was not found.
- Network and Subnet (LP) pattern was populating cmdb\_ci\_vnet\_peering even though there was no data for Vnet peering in the API response.
- Record validation was added to check the status for scripts listed in Sa\_find\_host\_script (for app-itom-patterns).
#### Version 1.0.94 - October 2022
* New:
+ AWS Kinesis Discovery
+ AWS Auto Scalling Discovery
* Fixed:
+ Kubernetes
- "Kubernetes Event" discovery is failing with "MULTIPLE\_DEPENDENCIES Found multiple dependent relation items"
- Bad identification rules on cmdb\_ci\_kubernetes\_workload
- Istio service mesh kubernetes service relation are not getting created
- Kubernetes Disco fails due to "Collect Container Repository" extension in K8 pattern
- Kubernetes discovery performance - need to remove collected of tracked files from the Openshift extension
- Kubernetes Event pattern "Populating cmdb\_ci\_linux\_server" step does not evaluate the "os" value correctly
- The IP address field should not be populated in Kubernetes cluster when the cluster is discovered by containerized in-cluster MID
- Annotations['deployment.kubernetes.io/revision'] Found in the Kubernetes config files ("Get Kubernetes Config Files")
- [Kubernetes | Docker ] Relation between docker container and image is missing
+ AWS
- Amazon AWS - Virtual Server - fails due to payload error
- AWS DB services: Graceful termination is not handled correctly
- AWS DB services: Opensearch: Certain resources are not discovered
- Guest OS field on cmdb\_ci\_os\_template (Image) is populated incorrectly in the context of discovery pattern "Amazon AWS - Executable Template (LP)"
- Slow query on `a\_str\_7` IS NULL coming from "ASYNC: Discovery - Sensors Pattern Launc" jobs observed during execution of Amazon AWS Virtual server pattern
- IBM PowerHA Cluster
- Pattern is not populating cmdb\_ci\_unix\_cluster\_node if having "-" (hyphen) in hostname
- Pattern is not populating the Cluster field (reference) for few CI types related to the discovery pattern
+ GCP
- Events API call restricted to collect only page response each GCP events job schedule runs
- Kubernetes Pattern - Unicode Character in Pattern Name
- Pull events flag is changed to enabled, "latesttimestamp" set to current time
- The listener protocol is not populated for frontend
- Disk shelf chassis and node elements bringing in the same serial number when the netapp pattern is triggered
- AVI Load Balancer Controller - Session based pattern not creating relationships between Load Balancer and Service Engine
- Azure Kubernetes discovery fails due to empty cmdb\_ci\_docker\_image ID
- MicroSoft CA - Certificate Management Pattern is injecting certificate serial number in non standard format
- Nutanix Components discovery pattern not populating Guest OS for VM instances causing additional license count
- Openstack Discovery - Token Creation is getting failed while OpenStack Discovery
- Rubrik discovery is creating duplicates in Windows server table if the property: glide.discovery.hostname.include\_domain is set to true
#### Version 1.0.92 - September 2022
* Changed: Improved Kubernetes model to support Native Cloud Operation Application
* Fixed:
+ Kubernetes
- "Kubernetes Event" discovery is failing with MULTIPLE\_DEPENDENCIES Found multiple dependent relation items
- [Kubernetes | Docker ] Relation between docker container and image is missing
- Bad identification rules on cmdb\_ci\_kubernetes\_workload
- Changes in k8s pattern based on BMO escalation
- [CNO] Name field is showing (empty) in Kubernetes Services
- Issues with Kubernetes pattern after Patterns upgrade to 1.0.90
+ AWS
- Amazon AWS DB Cluster Pattern fails, CI Type cmdb\_ci\_cloud\_db\_cluster cannot be created
- Discovery of several different AWS resources having identical resource ids, result in creating only one CI in cmdb
- Pattern: Amazon AWS - Classic LB (LP) is not populating Load Balancer field for cmdb\_ci\_lb\_service
+ Azure
- Azure tag:- tags with key value as "null" (this is the string and not null) is being populated as empty
- Issue with object ID for centos stream 9 (Azure)
- Refresh sub-account on populating all accounts using "Azure Subscriptions Discovery For Management Group"
+ Cloud Retry Framework
- Changes to prevent multiple retry configuration for the same provider
- GetCloudRequestStatsProbe output ecc queue records are stuck in 'processing'
- Undefined variable prevents cloud metrics from being inserted into H2 database
- Fix L10N errors
+ Cassandra Distributed DB, the pattern is unable to correctly identify the path to nodetool utility.
+ Discovery via "Oracle DB on Unix" pattern creating duplicate oracle instances if RAC configured to one node
+ The "Nutanix Relations" Pattern Pre/Post Script can create the "Instantiates::Instantiated by" relationship with a Retired Server
+ "Virtualized by::Virtualizes" relationship between the Virtual servers and VM instances in OCI cloud
#### Version 1.0.91 - July 2022
* New:
+ Cohesity backup server discovery
+ AWS Redshift
+ Auto scheduler for AKS
+ AWS ElastiCache
+ AWS Keyspaces
+ AWS MemoryDB
+ AWS Opensearch
* Fixed:
+ Cloud Retry Framework
- Change to prevent multiple retry configuration for the same provider
- GetCloudRequestStatsProbe output ecc queue records are stuck in 'processing'
- Undefined variable prevents cloud metrics from being inserted into H2 database
+ Kubernetes
- Discovery will fail if Kubernetes run on-premise due to undefined provider
- Event pattern does NOT include "Cluster Name" parameter as Kubernetes pattern
- Pattern isn't ingesting the UID for the cluster
- Pattern wouldn't populate cluster/main node IP address"
- OOB Get Kubernetes YAML Files pattern, populates the improper yaml\_file content.
- Populate Kubernetes cmdb\_ci\_docker\_container.status field by container status (RUNNING, STOPPED, ...)
- Discovery patterns Credential Types sn\_itom\_pattern\_kubernetes/sn\_itom\_pattern\_pcf are missing from the discovery\_credentials.type field choice list, so shows in blue in
list view
+ GCP
- Add support for more datacenters (regions) in GCP patterns
- GCP Kubernetes Pattern - Unicode Character in Patern Name
- GCP: Incorrect relations are being created between VM table and GCP datacenter/Availability zone
- Discovery of GCP resources not working
- Need to add additional LDCs to the "Google GCP - Get Logical Datacenter" pattern
- Public BigQuery Cloud Databases are duplicated for each account
+ AWS
- AWS DB services: Opensearch: Certain resources are not discovered
- AWSAPICommand Response Improvement to capture additional response information for error scenarios
- Discovery of several different AWS resources having identical resource ids, result in creating only one CI in cmdb
- Pattern steps with logic that calls AWS API might return "Status: 400 - Throttling - Rate exceeded" error
- Slow query on `a\_str\_7` IS NULL coming from "ASYNC: Discovery - Sensors Pattern Launc" jobs observed during execution of Amazon AWS Virtual server pattern
+ Azure
- Azure Cloud Discovery Errors - Pattern Based Discovery
- Missing All Tag value from Azure VM discovered
- Virtual Machine Instances do not get retired after during delete strategy of Azure - Virtual Machine (LP) pattern
+ EMC Isilon
- EMC Isilon Cluster pattern missing manufacturer and model id
- EMC Isilon pattern joins all disks to all nfs and all samba shares due to missing matching condition
+ Cloud
- Modify all new Azure and AWS Large Payload (LP) patterns to not active state and add them to the CPG to Pattern migration script
- Cloud Key pair status is is "Absent" even though it should not be.
- Trailing space is not trimmed for Service account object\_id in Cloud Service Account form
+ Rubrik
- Rubrik discovery updating 'Operating System', 'OS Version' and 'Operational status' for Windows Server CI
- Rubrik update VMware instances" pre post script doesn't properly look up ESX Host and drops VMWare instances leading to pattern result processing failure
+ Oracle DB
- Oracle DB On Unix pattern extension "Get Oracle Instance Size Info" step 27 "get instance size info Unix" does not parse correctly if command result is on multiple
lines.
- Oracle DB on Unix" pattern extension's "Get Oracle Instance Size info"At step 26 "get PDB size" is able to get the total size information but fails to retrieve used\_size
or free\_size.
- When discovering an Oracle DB on Unix, error messages are returned from SQL commands, as the credential record contains special characters
+ Citrix Netscaler SDX: Remove vpx\_profile filter and fix VDX name parsing
+ Cluster node name is not displaying properly
+ Few Choices fields are showing undefined on certificate table || MicroSoft CA - Certificate Management pattern
+ OCI Cloud Discovery not discovering tags - Tags are not discovered for OCI VMs.
+ Unintentional updates on Server Records when processing 'Nutanix Components' results
+ Citrix Xen HyperV" pattern extension marks Linux Server as "Virtual"
+ "Zookeeper Server" pattern step 16 fails when run in the Pattern Designer
#### Version 1.0.90 - May 2022
Refer to Discovery and Service Mapping Patterns Version 1.0.90 Release Notes PDF.
#### Version 1.0.89 - April 2022
* New:
+ GCP Auto Kubernetes Serverless schedulers creation
+ GCP DB Services Event Base discovery support for:
- BigQuery
- BigTable
- Cloud SQL
- DataStore
- FireBase
- FireStore
- MemoryStore
- Spanner
* Fixed:
+ Zookeeper - Discovery and Service Mapping Patterns contain a code error.
+ 400 Bad Request error when accessing Cloud Load Balancer tags when the URL length is long.
+ Remove unauthorized words from the steps label.
+ Azure
- VNIC Relations: Failed to create "Implement End Point To::Implement End Point From" relation for a few values
- cmdb\_ci\_cloud\_webserver table is not populated after discovery
- ConnectionPoolTimeoutException
+ GCP
- Correct GCP DB EVALs to not contain a loop inside of a loop
- VM pattern fails during a full scan discovery
- DB Services - Event testing issue.
- DB Services - The Firebase pattern is not available as a part of app-itom-patterns-1.0.89-rc.2-app
- Disk type pattern fails when a full scan discovery is performed.
- The parsing input has failure, trying to attempt with prefix Root error occurs in the pattern for GCP virtual machines at this step: 'Parse Google Virtual Machines
attributes'
- The IPAddress Console count does not match the GCP Glide Record and GCP Table count
+ Duplicate payloads in A10 Partition info pattern causes an A10 Load Balancer pattern to fail
+ Kafka discovery is not populating Kafka Consumers, Producers, topics, or Consumer Groups records
+ New Version of Parse JSON custom operation
+ Nutanix pre-sensor script does not match an empty string for ip\_address
+ Only the Storage Credentials with higher priority order are used - 'FlashBlade Pure Storage' pattern
+ Perfomance issues in ""Image License"" extension section for ""Amazon AWSExecutable Template pattern""
#### Version 1.0.88 - March 2022
* New:
+ Azure Services
- Virtual machine scale set
- Virtual NAT gateway
- Private DNS zone
- Vnet peering
- Express route direct
- Local network gateway
- Azure connection
- Cosmos DB
- Queue service
- Table service
- File service
- File shares
+ GCP DB Services
- BigQuery DB
- Firebase DB
- Cloud SQL DB
- FireStore DB
- Memory Store DB
- Spanner DB
- Big Table DB
* Changed:
+ Support GCP Global/Regional IAAS
+ Couchbase remote cluster
* Fixed:
+ AIX server discovery fails if the AIX server is physical
+ Azure: Image name is populated only with the version of the image when the image is populated through events
+ cmdb\_ci\_openshift\_images is not an extension of cmdb\_ci\_docker\_image or its parent cmdb\_ci\_oslv\_image
+ Couchbase Instance: Measure units are missing in the memory size attributes (cmdb\_ci\_couchbase\_cluster\_node)
+ Clustered Fortinet Next Generation Network Firewall is not discovered
+ EMC Isilion pattern does not handle the latest API version
+ GCP
+ DB Services - GCP Bigtable DB: The state attribute is not populated in cmdb\_ci\_cloud\_database
+ Firestore DB: Discovery fails with duplicate Regions in the payload if the multi-region DB is discovered
+ LB: HTTP loabalancers are not being discovered because of pattern failure
+ LDC- loadbalancer pattern fails when LDC discovery is performed
+ KubernetesDiscovery fails if there are containers in the cluster with two different images in the same container repository
+ Pattern is populating hostname for ip\_address field when creating a record on cmdb\_ci\_kubernetes\_cluster table
+ Linux server discovery is failing because of duplicate items found in the payload
+ Microsoft CA
+ Certificate discovery error
+ Pattern does not parse valid\_from and valid\_to dates correctly.
+ Move all "sa\_pre\_task\_script" files from Patterns plugin "update" folder to the Service Mapping IF folder
+ OpenStack Discovery Pattern
+ operational\_status for ms\_sql database is not set correctly for the instance that is not in cluster.
+ POL\_QE\_RP1: discovery\_admin cannot view some of the cmdb\_ci tables.
+ Private IP of Azure VM is not updating when the NIC is replaced
+ Redundant cmdb\_ci\_cloud\_key\_pair data collected during "Amazon AWS Virtual Server Events" pattern run
+ The Kafka Broker Java pattern fails to parse installation directory, and therefore updates it with "null"
+ The logic in the sn\_itom\_pattern.ProbeInvoker script included in the getMid function may select the incorrect MID-server
+ The Microsoft SQL Server Cluster Info is not being captured correctly
+ The pattern is able to get the keys from API call, but is not parsing all the keys. Instead, it is updating all the keys as one key.
+ VM discovery is not occurringfor GCP Cloud Account - GCP ver 105
#### Version 1.0.87 - February 2022
* New:
+ HPE BladeSystem Enclosure
+ Couchbase Database
#### Version 1.0.86 - December 2021
* Fixed:
+ Azure
- The Azure Application Gateway HD Pattern does not populate both public and private IP Addresses for the discovered Azure Cloud Load Balancers.
- The Azure tags collection for the Azure Database and Azure Website is incompatible with OOB patterns in the Paris and the Quebec release.
+ GCP
- The GCP VM Instance and server record may pick up incorrect server records from CMDB.
- The Discovery of GCP Resources is unable to create relationships between a few resources, i.e., buckets, cloud function, and SQL instances.
- There are inconsistent labels for folders and organizations between folders and projects in GCP.
- The Cascade deprovisioned status to server status update should be performed by relation.
- Correct the Kubernetes filtering steps if the discovery is not for all namespaces.
- There is not support for the creation of relationships between a Server and VM instance through IP discovery.
- Discovery and Service Mapping Patterns adds a duplicate Relationship Type "Manages::Managed By", with an incorrect upper case "By", when other OOB code has traditionally
been creating/using "Manages::Managed by".
- The Docker pattern fails at the Payload Processing step.
- There is a need to Support Discover tags for AWS Service accounts.
- "Solaris LDOM infrastructure" Pattern: If the setup is not available, the pattern fails with the "should be skipped" error.
#### Version 1.0.85 - November 2021
* New:
+ Extend Docker Image model to collect image instance and entry.
+ MSSQL Components collection for MSSQL CI
+ Security-related additions
* Fixed:
+ Deletion strategy for the Route Table does not kick in
+ Pulling tag information from Azure while using Windows MID populates Japanese characters incorrectly
+ Google Cloud Platform (GCP) - Virtual Server errors on the new LDC
+ The pattern "Google Cloud Platform (GCP) - SSH Keys" fails with the “DUPLICATE\_PAYLOAD\_RECORDS due to cmdb\_ci\_cloud\_key\_pair with same object\_id” error
+ The wrong query was used in the Oracle Pattern Step "check is CDB Unix with SID"
+ Oracle Databases and Oracle Database instances were not always discovered - Incorrect filtering, pattern Oracle Listener HD
+ The Kubernetes Pattern fails with the “MULTIPLE\_DEPENDENCIES Found multiple dependent relation items” error message
+ The Kubernetes serverless execution pattern takes a long time to execute which often leads to the discovery status getting cancelled
+ Discovery of SQL Server Edition when the process is not running
+ Failed Exploring CI Pattern, Pattern name: Next Generation Fortinet Network Firewall Invalid parsing of the name in IBM PowerHA Cluster Pattern is creating Invalid cluster nodes in
the cmdb\_ci\_unix\_cluster\_node table
+ S3, Dynamo and Lambda patterns are failing
+ Security fixes
#### Version 1.0.84 - October 2021
* New: Cloudian Storage Patterns
* Fixed:
+ Zoo Keeper - Failed Exploring CI Pattern, Pattern name: ZooKeeper Server" issue after Rome upgrade in Datacenter Dev
+ Kubernetes - Event Handler Pattern Pre/post dumping huge amount of logging statements to syslog causing High DB disk growth
+ NetApp Solidfire - Storage System pattern uses Applicative Credentials instead of Basic Credentials
+ Avi Vantage discovery - failing due to multiple dependent relations
+ CAPI to pattern migration process results in OOB cloud patterns to be considered as customization by the platform
+ Kafka Broker Java - pattern failures due to missing pre-condition resulting in overriding the values and making them null
+ Google Cloud
+ GCP Patterns taking lot of time to complete the cloud discovery
+ Google Cloud Platform (GCP) - Virtual Server pattern fails with the error in step Populate cmdb\_ci\_vm\_instance table with disk size
+ ITOM Pattern Scoped Pre execution Scripts are calling SNC.PrePatternExecutionData instead of global.PrePatternExecution
+ Out of box duplicate identical cmdb\_related\_entry records for cmdb\_key\_value on multiple CI Identifiers
+ Physical AIX Server discovery fails due to LPAR not being found, when LPAR does not exist for Physical AIX
+ When discovering an Oracle DB on unix, error messages are not filtered so incorrect relationships are created with e.g. 'ORA-00942' as the description of the PDB
#### Version 1.0.83 - September 2021
* New:
+ Citrix XenServer Hypervisor
+ NetApp Storage Pattern Changes
* Fixed: Missing Tag discovery for Azure Database, Azure website, and Azure Functions
#### Version 1.0.82 - August 2021
* New:
+ Oracle Listener and Oracle Cluster discovery
* Fixed:
+ "MicroSoft CA - Certificate Management" pattern configuration does not complete when discovering a large number of certificates and requires offset range configurations to split the
load on different pattern runs.
+ EMC Isilon, Request to populate Operating System and OS Version for storage node element
+ InfiniBox - Storage enclosures and corresponding disks are not discovered (CONTENT)JSON Parser custom operations fails to parse if there is a NULL attribute in the path of the parsed
attribute Skipped Approval
+ Multiple issues with Azure Application Gateway pattern - DNS lookup and duplicates
+ Not able to insert records into cloud\_inventory\_resource table from the VR scoped app
+ Google Cloud Platform (GCP) - SSH Keys fail with an error due to multiple cmdb\_ci\_google\_datacenter records created with the same name
+ The "18. Populate project labels" step is not bringing all labels for GCP project through the Discover Google Organization pattern
+ The API version referred to in the EMC Isilon pattern in step 8, get Inn Interfaces, is wrong
+ Wrong query to get catalog in Oracle extension section
#### Version 1.0.81 - July 2021
* New: InfiniBox Pattern
* Fixed:
+ CI-CI Relationships missing from HACMP pattern execution during AIX Server Discovery
+ The CloudFoundry Get Call Custom Operation adds an extra slash to the URL when pagination is involved
+ The AVI Controller does not populate the model
+ The cmdb\_ci\_cloud\_service\_account table is missing a label, causing the Cloud Service Account to add the CMDB CI label in a specific scenario
+ GCP Inventory Pattern: Tags are not populating
+ An incorrect IP address is being assigned to the Kubernetes Clusters table during Kubernetes pattern execution
+ MISSING\_DEPENDENCY: In the payload, no relations are defined for dependent class [cmdb\_ci\_cluster\_vip] that match any containment/hosting rules: [cmdb\_ci\_cluster\_vip >>
Virtualizes >> cmdb\_ci\_cluster]
+ OCI
- Menus generate an Oracle syntax error
- The relation from VM to the fault domain is absent
- The value of the guest OS "Canonical Ubuntu" is not added to the dictionary
- The relation of secondary subnets to the VMs is not created
+ There is a payload issue with the "RHV Virtual Machines" pattern
+ The physical serial number is populated instead of the chassis serial number for NetApp SolidFire Server
+ The Private IP Address needs to populate the Cloud VM Instance Records in AWS, Azure, and GCP discovery
+ The Amazon AWS Config service auto-update to CMDB is not working on S3 bucket delete events
+ Rubrik discovery - WindowsCluster CIs are populated into the Windows Server table.
#### Version 1.0.78 - June 2021
* New:
+ MSSQL Cluster.
+ Updates to Cloud VMs and PaaS services in Tag-Based Services.
+ Updates to Kubernetes components and their relationships in Tag-Based Services.
* Fixed:
+ Rubrik Discovery patterns created duplicates in the CMDB for the following CI types: Server, Hyper V VM, VMware instances, Oracle DB, MSSQL instances and MSSQL DBs. RHV Clusters and
Hosts and Linux Server patterns both created records in the cmdb\_ci\_rhv\_server records and cmdb\_ci\_linux\_server table representing the same server. This led to double licensing as
both tables extend cmdb\_ci\_server. After updating Discovery and Service Mapping Patterns to 1.0.72/72/73, Azure Cloud Events created relations from all the new CIs to the West US
datacenter.
+ API Command Mid Server script included a "do not log" reason for HTTP failure, making it hard to troubleshoot. Application service form [SBS, angular]: Entrypoint of type AWS
Resource Name Endpoint [cmdb\_ci\_enpoint\_arn] should only include the "arn" field and no Host field.
+ Azure functions pattern did not discover all kinds of functions.
+ Azure Management group discovery did not trigger any pattern probes. In the CAPI to Pattern UI migration page, the name was changed from "CAPI to pattern" to "CMP to pattern".
cmdb\_ci\_appl\_kafka\_topic CI values were not populated for the Kafka Broker Java pattern.
+ Deletion stretegy was missing for cmdb\_ci\_openshift\_project. For EMC Isilon patterns, Manufacturer and Model were incorrect for storage node elements. HMC pattern behaved incorrectly
due to duplicate entries from the lpar\_data table. Resolved issues with the Azure Virtual Machine Event pattern, namely IRE errors with cmdb\_ci\_nic object, due to missing relations
with LDC.
+ Resolved issues with removing event data from input objects while invoking an event based pattern for GCP, as event data was not used during pattern execution. Resolved a customer
reported issue where the Openshift extension failed on Groovy Script Error.
+ Microsoft CA:
- Fixed an issue when the template\_list value was set to a single certificate template OID, and the MicroSoft CA - Certificate Management pattern failed with the following
error: CertUtil: -view command FAILED: 0x80070057 (WIN32: 87 ERROR\_INVALID\_PARAMETER)
- Fixed an issue where the MicroSoft CA - Certificate Management pattern failed at the "Fix dates" step with the following error message: (Groovy code failure.
java.text.ParseException: Unparseable date: "No Valid Date". Unparseable date: "No Valid Date")
#### Version 1.0.76 - May 2021
* New: Password2 metadata definition.
* Fixed:
+ Cloud Discovery pattern Script Include "CloudVendor" made package calls to Packages.com.snc.sw.log.DiscoLog.getLogger.
+ Incorrect behavior when creating a scheduled job to delete old hardware type records.
+ Duplicate records of the relation cmdb\_ci\_logical\_datacenter(child type) Hosted on:Hosts cmdb\_ci\_cmp\_resource(parent type) were created in the cmdb\_metadata\_hosting table.
+ Multiple application patterns did not work as expected with inconsistent failures with LP patterns (429). IBM HMC Server pattern discovery did not run correctly. A duplicate step on
Oracle OCI - DB Home (LP) needed to be removed.
+ When using the March release, the Cloud layer plugin did not get installed as a transient dependency when the patterns plugin was activated.
+ Oracle issues: - Extending the Oracle instance section failed in Oracle DB on Windows discovery. - Get PDBs Unix with SID did not work when tnsnames.ora was not updated. - Oracle on
Unix: PDB size was not populated.
+ Kubernetes issues: - Incorrect Namespace and Openshift project class records behavior. - Pod Status Attribute was incorrect.
+ Azure issues: - Inventory failed for VM objects. - The pre/post script for removing duplicates did not work as expected for Azure cloud discovery. - Additional VM to DC relationship
was created in the UI. - snitommid VM was not discovered and hence the corresponding vnic and image were also not getting discovered. - Service account created for Azure Gov cloud
accepted the Portal URL instead of the API URL.
+ AWS issues: - Sub account graceful termination did not work as expected. - Tags for NIC did not work as expected. - All DNS name values did not have relationships with the
datacenter. - Deletion of DB Cluster DB support did not work as expected.
#### Version 1.0.75 - April 2021
* New: AWS RDS Cluster support - Aurora DB.
* Changed: AWS/Azure/GCP Cloud model changes.
* Fixed:
+ Amazon Parse ECS Tags pattern did not parse all the discovered tags due to the same $cluster\_to\_tags variable in steps 17-20.
+ Added references between AVI Tenants and LB Services.cmdb\_ci\_kubernetes\_cluster.ipaddress populated the hostname instead of the IP address.
+ Discovery only populated 1 PDB when more were present.
+ During Oracle PDB/CDB size discovery, the instance name was populated with the wrong value.
+ AWS hardware type was not discovered after running the scripts.
+ Kafka and Zookeeper suggested relationship was missing.
+ Nutanix Component pattern failed on the Create relation between CMV and VM Instance step when VM Instance had multiple NICs/IP addresses.
+ Oracle Golden Gate discovery issue.
+ Palo Alto Firewall FQDN was not used for CI name.Jboss discovery on the Linux platform was not working as expected.
+ The same PDB$SEED record was assigned to all CDB instances instead of new entries for each.
+ The probe (Discovery sensor) of the "Interactive Probe Shell", related to the NetScaler SDX discovery, left the device history in the classifying state on OOB instance when discovery
was triggered on a Linux machine.
+ Issues with debugging some Cloud Discovery patterns if the Service Mapping plugin was not installed.
+ Azure:
- The Parse Azure National Region step in any pattern set the result variable to ".com" instead of "azure.com".
- Hardware type pattern failed for the westus3 region.
+ Microsoft CA:
- Fixed date format in step 17 from "dd/MM/yyyy HH:mm aa" to "dd/MM/yyyy hh:mm aa".
+ Oracle Cloud infrastructure (OCI):
- Terminated instances were not getting discovered on the first discovery run in a clean instance.
- The block endpoint did not populate "host" and "state" attribute.
- Deletion strategy was not working correctly.
- Duplicate Availability zones were created.
#### Version 1.0.74 - March 2021
* New:
+ Oracle Cloud Interface Patterns with Large Payload.
+ NetApp SolidFire Storage Pattern.
* Fixed:
+ Zookeeper - added cluster name.
+ GCP Inventory - fixed the [Bucket not configured in GCP console or 'Inventory Bucket URI' input variable value is in incorrect format] issue. Rubrik - resolved issues with discovery
not working as expected for all REST API versions.
+ AVI - fixed session base pattern to work with headers.Cassandra DB - fixed an issue with the double bin folder in command execution.
+ Oracle DB - fixed an issue where Get Oracle Catalogs did not work correctly when using the default port; the port should be taken from connnection info.
+ Kafka - added missing isr attribute in cmdb\_ci\_appl\_kafka\_topic.
+ Resolved issues with Linux Pacemaker and Linux Red Hat pattern running in the same order.
+ MS CA (Certificate Management):
- Fixed missing -gmt flag.
- Fixed missing line seperator.
- Added a missing step.
- Removed u\_ prefix.
+ Azure LB:
- Fixed format differences between patterns and CAPI.
- Fixed H/W Type fails on region westus3.
+ Removed is\_paginated property for store patterns applied on pre-Paris instances.
+ Cloud Nav menu:
- Attributes are now populated in the default view.
- Database view 'sn\_itom\_pattern\_amazon\_cloud\_database' no longer throws an error on Oracle instances.
#### Version 1.0.73 - February 2021
* New:
+ Rubrik Cluster Pattern
+ ZooKeeper Cluster Pattern
+ Kafka Cluster Pattern
* Fixed:
+ RHV Clusters and Hosts issues.
+ AWS deletion strategy for dynamo db was not set correctly. As a result, the discovery did not update changes, even if the service was stopped.
+ GCP events did not work in certain builds, but worked in itomqcopper.
+ The state and the storage\_type in Blobs were not populated in the storage volume table.
+ The UNIX Cluster - Linux Pacemaker Cluster Linux server pattern extension failed due to bad error handling.
+ The RHV Virtual Machines pattern did not run correctly with a network adapter that has multiple IPs.
+ Significant increases in discovery time for Azure after the implementation of Blob.
#### Version 1.0.72 - January 2021
* New:
+ TLS Certificate discovery from Microsoft Certificate Authority
+ Microsoft Azure pattern for Blob storage
+ Discovery of Citrix NetScaler SDX
* Fixed:
+ Bug fixes for the following patterns: Kubernetes, Google Cloud, AVI Load Balancer, Linux Pacemaker Cluster, AWS GovCloud, and Azure Resource Inventory
#### Version 1.0.71 - December 2020
* New:
+ Collect BYOL information for AWS/Azure cloud patterns.
+ Support for Solaris LDOM.
* Changed:
+ Add failover for iproute commands to store patterns and shared libraries.
+ Convert all Azure patterns to work with LP, including GOV and Events.
+ Starting with v1.0.71, ServiceNow has switched to the Azure Resource Graph API "ARG"
* Fixed:
+ RHV parse Hosts exception.
+ AWS dynamoDB deletion strategy.
+ Azure Application Gateway HD pattern.
+ BM HMC pattern was creating duplicate object\_ids.
+ Virtual field was not set to true for Nutanix virtual machines.
+ Kubernetes pattern failed in payload processing.
+ Incorrect file type mentioned in step 17 of the Oracle GoldenGate pattern.
+ Creation of an empty entry in cmdb\_ci\_firewall\_device\_palo\_alto in step 17 (Populate Palo Alto Firewall Device Table) of the Palo Alto Firewall pattern.
#### Version 1.0.70 - October 2020
* Pattern extension:
+ F5: Discovery of TLS Certificates from F5 SSH patterns
* Fixed:
+ GCP Org: Pattern content bug fixes to support Google folders and projects
+ Redhat Virtualization (RHV): Virtual Machines Horizontal Pattern fails with identification error 'no relations defined for dependent class [cmdb\_ci\_rhv\_cluster] that matches any
containment/hosting rules [cmdb\_ci\_rhv\_cluster]'
+ Kubernetes Pattern (YAML): Kubernetes Service populates self-link to avoid process payload error in YAML extension
+ Fortinet Pattern bug fixes
+ CSDM: added suggested relationships missing from 34 CIs released in the store
#### Version 1.0.69 - September 2020
* New:
+ Cassandra - support for Service Mapping top-down discovery
+ Google Cloud Platform (GCP) Organization - discovery of projects, folders, and resources under the Organization node
* Fixed:
+ Pagination support for Nutanix
+ HMC Pattern - fixed the following presensor script bug: 'Handle Model and Manufacturer for HMC failed due to: TypeError: Cannot convert null to an object'
+ Google Cloud - fixed the Google Cloud VM pagination bug: 'Payload length 29504825 exceeded the limit of 5000000'
+ AVI Load balancer - fixed the following bugs:
- Not able to pull all the data and fails to populate the relationships between Pools and Pool Members
- Vertical discovery for Avi Vantage load balancers fails for load balancers in the Azure environment
#### Version 1.0.68 - August 2020
* New Patterns:
+ Cassandra DB HD support
+ Linux Pacemaker
+ AWS CAPI to LP patterns
* Pattern Extension:
+ A10 – support for A10 partitions
+ APIGee enchantments
+ GCP relation between VM to server discovered IP Base
+ IBM relation between VM to server discovered IP Base
+ NSX/VMware VIP
* Bug fixes:
+ RHV - Handle Stale Relations: sa\_pattern\_prepost\_script has undeclared variable, causing error in Post Sensor script.
+ RHV Clusters and Hosts: the pattern does not filter tables prior to insert and fails due to rejected inserts when scanning individual LDCs.
+ RHV Virtual Machines: the pattern doesn't properly filter records when running against single LDC.
+ ACL and Block endpoint:: addition of filters to update the table with relevant values.
+ After Kubernetes discovery, the dashboard page is blank and it is showing one information message as attached in the screenshot.
+ Azure Resource Inventory pattern error "reference table cmdb\_key\_value is not a known CI Type" due to missing related entry Requested.
+ CloudFoundry can easily lead to duplication.
+ Discovery VMs by IP address option in RHV discovery schedule doesn't work.
+ IBM Cloud - VMs not discovered in this release
+ Kubernetes discovery pattern no longer populates
+ Kubernetes services. Kubernetes Service mesh connections parsing is not working properly.
+ Nutenix pattern: block serial number and hypervisor type is missing on the Nutanix host.
#### Version 1.0.65 - June 2020
* New Patterns:
+ Cisco firewall
+ Palo Alto firewall
* Pattern Extension:
+ Kubernetes: Pattern extension to collect YAML Configuration and support Istio Service Mesh
+ Avi load balancer: Pattern extension for service mapping use cases
+ Oracle database: Pattern extension for DB catalog discovery
* Bug fixes:
+ SAP Patch Level Info attribute for SAP SID CI
+ Avi load balancer:
- Pool member missing relation
- Service port
- Delete strategy
+ Azure/AWS inventory allow list update
+ AWS multiple records with empty values
+ Azure Gateway remove empty lines
+ HMC:
- Set MNG IP as IP
- LPAR attributes
- Remove duplicate cmdb\_ci\_processor\_pool
- Set serial number
#### Version 1.0.63 - May 2020
* New: discovery patterns are published for the following:
+ Juniper
+ Fortinet
* Fixed:
+ Kubernetes
- Unique name created to support tag-based discovery
- Get Call supports properly loops tokenized results
+ GCP Inventory
- Extra whitespace removed from the pattern name
+ Avi Load Balancer
- Duplicate record removed from sa\_ci\_to\_pattern
+ Nutanix
- Fixed VM instance missing from discovery results
- Nutanix component populated with NIC/IP
- Fixed scan server failures on KVM
#### Version 1.0.62 - April 2020
For Madrid instances, the minimum version required is Madrid Patch 5.
* New:
+ Provides visibility for VMware NSX Edge LB, LB service, LB pool, LB pool member, and LB health service.
VMware NSX Edge load balancers (LB) enable high-availability services and
distribute network traffic load among multiple servers. NSX Edge distributes incoming service requests evenly among multiple servers in such a way that the load distribution
is transparent to users.
+ Pattern extensions for Wireless Access Points
* Fixed:
+ Kubernetes: Fixed duplicate references and incorrect parsing
+ ECS: Fixed an issue where identification failed
+ IBM Cloud LB, AVI LB, GCP VM: Minor bug fixes
#### Version 1.0.61 - February 2020
* New:
+ Provides visibility to the following OpenStack constructs:
- Keystone Identity service
- Nova-Compute service
- Glance Image service
- Cinder Block Storage
- Neutron Networking
- Octavia load balancer
- Horizon Dashboard
+ Provides session cookie-based auth support for the Avi Load Balancer discovery pattern
#### Version 1.0.59 - January 2020
The minimum versions required are London Patch 10 or Madrid Patch 5.
* Red Hat Virtualization support
+ Red Hat Virtualization is an open, software-defined platform that virtualizes Linux and Microsoft Windows workloads. With the January content release, the CMDB gets visibility to the Red Hat datacenters, clusters, KVM hypervisors, virtual
machines, and the lifecycle status.
* Avi Vantage load balancer support
+ The software-defined, scale-out architecture of Avi Vantage provides on-demand autoscaling of elastic load balancers. Leverage the Avi Vantage pattern to get visibility of Avi
Vantage load balancer to construct in the CMDB and perform top-down mapping for the virtual IPs of the Avi load balancer.
* Important information:
+ During an upgrade to the New York release, the April 2019 (1.0.39) release of Discovery and Service Mapping Patterns is automatically installed for Discovery customers.
+ Note: It may make the upgrade time longer depending on your CMDB size. To decrease the upgrade time, install the Discovery and Service Mapping Patterns from ServiceNow Store before
upgrading to the New York release.
#### Version 1.0.55 - November 2019
* Amazon Web Services (AWS) Elastic Container Service (ECS) and Fargate:
+ AWS Elastic Container Service (ECS) is a highly scalable, fast, container management service that makes it easy to run, stop, and manage Docker containers. AWS Fargate is a compute
engine for Amazon ECS that allows AWS customers to run containers without having to manage servers or clusters. With the November content release, ServiceNow users get visibility
for ECS clusters, ECS services, ECS task definitions, ECS tasks, Docker containers, and ECS container instances.
* Google Cloud Platform (GCP) generic inventory
+ With the November content release, get visibility to all GCP services with a single pattern, which can collect inventory data on the deployed GCP services with tag information and
share information into the CMDB. The allow listing of services based on the resource type can also help customers restrict the inflow of data into the CMDB.
* Important information:
+ During an upgrade to the New York release, the April 2019 (1.0.39) release of Discovery and Service Mapping Patterns is automatically installed for Discovery customers.
+ Note: It may make the upgrade time longer depending on your CMDB size. To decrease the upgrade time, install the Discovery and Service Mapping Patterns from ServiceNow Store before
upgrading to the New York release.
#### Version 1.0.53 - October 2019
The minimum versions required are London Patch 10 or Madrid Patch 5.
New:
* Provides visibility into OpenShift clusters by discovering information on projects, images, image streams, users, groups, routes, build configs, and deployment configurations.
* Provides visibility into HACMP cluster status, resource groups, cluster resources, nodes and interface configuration.
#### Version 1.0.52 - September 2019
The minimum versions required are London Patch 10 or Madrid Patch 5.
New:
* Visibility to Oracle pluggable database: Get visibility to the Oracle pluggable database (PDBs) and its relationship with container database (CDBs). The new discovery extension delivers
topology relationships between PDBs/CDBs and populates version/edition details of all PDBs.
* AWS generic inventory: Get visibility to all AWS services with a single pattern, which can collect inventory data on the deployed AWS services using the tag information. The allow listing
of services based on the resource type can also help customers restrict the inflow of data into the CMDB.
Fixed:
* Changes to the IBM HMC pattern
* Bug fixes and minor changes to the frame resource utilization data in the CMDB
#### Version 1.0.49 - August 2019
The minimum versions required are London Patch 8 or Madrid Patch 4.
New:
* Visibility to IBM Power systems via Hardware Management Console (HMC): Support discovery of HMC servers and their critical topology dependencies with Frame, LPARs, and VIO servers
* IBM cloud discovery changess: Visibility to IBM Cloud IaaS tags augment the context-awareness of IaaS cloud objects discovered using IBM Cloud discovery
* Google Cloud Platform (GCP) discovery changes: Visibility to GCP IaaS labels change the context-awareness of IaaS cloud objects discovered using GCP discovery. Version 1.0.49 also extends
the event-driven discovery support for GCP load balancers.
#### Version 1.0.47 - July 2019
The minimum versions required are London Patch 8 or Madrid Patch 2.
New: Ability to discover Nutanix (Acropolis hypervisor and VMware ESX/ESXi) hyper-converged infrastructure. The new pattern collects information about critical Nutanix infrastructure elements and their
dependencies from PRISM Central. Customers can get complete visibility of Nutanix clusters, hosts, virtual machine (VM) instances, VM tags, controller VMs, storage pools, and storage containers.
#### Version 1.0.42 - June 2019
The minimum versions required are London Patch 8 or Madrid Patch 2.
* IBM Cloud Discovery changes: Collect data on location and resource groups for configuration items (CIs) hosted on IBM Cloud.
* AWS Cloud Discovery changes: Discover tags for AWS PaaS services hosted on AWS Cloud. This change helps to retrieve AWS PaaS services information from the ServiceNow CMDB based on tags.
Discover AWS Cognito services using a dedicated pattern. Amazon Cognito provides authentication, authorization, and user management functions for AWS customers.
* Azure Cloud Discovery changes: Use the new CMDB CI class [cmdb\_ci\_cmp\_resource] for holding information on all allow listed services hosted on Azure Cloud. In the future, the same table
will hold generic inventory data from AWS.
* Google Cloud Discovery changes: Discover specific CIs hosted on Google Cloud based on events. This feature helps to write new real-time updates on Google cloud virtual machines, storage,
network, firewall, and subnet data into the CMDB.
* SAP System ID: Use the SAP system ID for ITSM incident or change management process. This feature is supported by a new CMDB CI class for storing SAP system IDs.
#### Version 1.0.39 - April 2019
The following new/updated patterns are available:
* Multi-cloud discovery pattern support:
+ IBM Cloud
+ Google Cloud
* Pivotal Cloud Foundry
* Oracle Golden Gate
#### Version 1.0.35 - December 2018
The following new/updated patterns are available:
* Cloud Platform-as-a-Service objects:
+ AWS Dynamo DB - adding event-based discovery and global table relationships
* Pure storage FlashBlade storage array
* Veritas Cluster on Unix
#### Version 1.0.28 - October 2018
The following new/updated patterns are available:
* Cloud Platform-as-a-Service objects
+ AWS S3: Added capacity and event-based discovery
+ AWS Dynamo DB
* Apigee
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-remediation-playbooks.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-remediation-playbooks.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-remediation-playbooks.html | Remediation Playbooks release notes | Version history for the Remediation Playbooks application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-remediation-playbooks.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-remediation-playbooks.html"><body id="store-rn-itom-remediation-playbooks"><main role="main"><article role="article" class="dita" id="store-rn-itom-remediation-playbooks" aria-labelledby="title_store-rn-itom-remediation-playbooks">
<h1 class="title topictitle1" id="title_store-rn-itom-remediation-playbooks">Remediation Playbooks release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Remediation Playbooks application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-remediation-playbooks__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d204496e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.0 - November 2022</dt>
<dd class="dd" id="store-rn-itom-remediation-playbooks__latest-store-rn-itom-remediation-playbooks">Minor product fixes.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2022</dt>
<dd class="dd">This component helps customers to monitor and remediate basic installed app issues. The playbook that we are launching has content that helps customers to identify ZCC (ZScaler Agent) error state and remediate with ACC
(ServiceNow Agent Client Collector).</dd>
</dl>
</section>
</div>
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} | # Remediation Playbooks release notes
Version history for the Remediation Playbooks application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - November 2022
Minor product fixes.
#### Version 1.0.0 - February 2022
This component helps customers to monitor and remediate basic installed app issues. The playbook that we are launching has content that helps customers to identify ZCC (ZScaler Agent) error state and remediate with ACC
(ServiceNow Agent Client Collector).
| ---
title: Remediation Playbooks release notes
description: Version history for the Remediation Playbooks application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Remediation Playbooks release notes
Version history for the Remediation Playbooks application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - November 2022
Minor product fixes.
#### Version 1.0.0 - February 2022
This component helps customers to monitor and remediate basic installed app issues. The playbook that we are launching has content that helps customers to identify ZCC (ZScaler Agent) error state and remediate with ACC
(ServiceNow Agent Client Collector).
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-level-objective-mgmt-sow.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-level-objective-mgmt-sow.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-service-level-objective-mgmt-sow.html | Service Level Objective Management for Service Operations Workspace release notes | Version history for the Service Level Objective Management for Service Operations Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-level-objective-mgmt-sow.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-level-objective-mgmt-sow.html"><body id="store-rn-itom-service-level-objective-mgmt-sow"><main role="main"><article role="article" class="dita" id="store-rn-itom-service-level-objective-mgmt-sow" aria-labelledby="title_store-rn-itom-service-level-objective-mgmt-sow">
<h1 class="title topictitle1" id="title_store-rn-itom-service-level-objective-mgmt-sow">Service Level Objective Management for <span class="ph">Service Operations Workspace</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Service Level Objective Management for <span class="ph">Service Operations Workspace</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-service-level-objective-mgmt-sow__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d617381e68" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.4.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Error budget now updates in real-time as issues occur.</li>
<li class="li">Changed: Microsoft Teams integration UX for notification destinations.</li>
<li class="li">Fixed: Error Budget policy actions trigger for notifications.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.0 - May 2025</dt>
<dd class="dd" id="store-rn-itom-service-level-objective-mgmt-sow__latest-store-rn-itom-service-level-objective-mgmt-sow">New: Links CIs to Application Services to roll their reliability into parent Service SLOs and Error Budgets.</dd>
<dt class="dt dlterm">Version 1.2.0 - February 2025</dt>
<dd class="dd">Changed: SLO naming improvements.</dd>
<dt class="dt dlterm">Version 1.1.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-service-level-objective-mgmt-sow__ul_vcq_bkl_ddc">
<li class="li">UX issues and validations related to SLO and Error Budget Policy creation.</li>
<li class="li">Internationalization and localization bugs.</li>
<li class="li">ACL security vulnerabilities.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - September 2024</dt>
<dd class="dd">Fixed: Addressed a user interface issue where SLO summary and other graphs fail to refresh or reload when the time period is changed.</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2024</dt>
<dd class="dd">Service Level Objective (SLO) management is a crucial aspect of Site Reliability Engineering (SRE) that focuses on defining, monitoring, and maintaining the reliability
and performance standards for services. Effective SLO management involves several key components, including Service Level Indicators (SLIs) and error budgets.</dd>
</dl>
</section>
</div>
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} | # Service Level Objective Management for Service Operations Workspace release notes
Version history for the Service Level Objective Management for Service Operations Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - August 2025
* New: Error budget now updates in real-time as issues occur.
* Changed: Microsoft Teams integration UX for notification destinations.
* Fixed: Error Budget policy actions trigger for notifications.
#### Version 1.3.0 - May 2025
New: Links CIs to Application Services to roll their reliability into parent Service SLOs and Error Budgets.
#### Version 1.2.0 - February 2025
Changed: SLO naming improvements.
#### Version 1.1.1 - November 2024
* Fixed:
+ UX issues and validations related to SLO and Error Budget Policy creation.
+ Internationalization and localization bugs.
+ ACL security vulnerabilities.
#### Version 1.0.1 - September 2024
Fixed: Addressed a user interface issue where SLO summary and other graphs fail to refresh or reload when the time period is changed.
#### Version 1.0.0 - August 2024
Service Level Objective (SLO) management is a crucial aspect of Site Reliability Engineering (SRE) that focuses on defining, monitoring, and maintaining the reliability
and performance standards for services. Effective SLO management involves several key components, including Service Level Indicators (SLIs) and error budgets.
| ---
title: Service Level Objective Management for Service Operations Workspace release
notes
description: Version history for the Service Level Objective Management for Service
Operations Workspace application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Service Level Objective Management for Service Operations Workspace release notes
Version history for the Service Level Objective Management for Service Operations Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - August 2025
* New: Error budget now updates in real-time as issues occur.
* Changed: Microsoft Teams integration UX for notification destinations.
* Fixed: Error Budget policy actions trigger for notifications.
#### Version 1.3.0 - May 2025
New: Links CIs to Application Services to roll their reliability into parent Service SLOs and Error Budgets.
#### Version 1.2.0 - February 2025
Changed: SLO naming improvements.
#### Version 1.1.1 - November 2024
* Fixed:
+ UX issues and validations related to SLO and Error Budget Policy creation.
+ Internationalization and localization bugs.
+ ACL security vulnerabilities.
#### Version 1.0.1 - September 2024
Fixed: Addressed a user interface issue where SLO summary and other graphs fail to refresh or reload when the time period is changed.
#### Version 1.0.0 - August 2024
Service Level Objective (SLO) management is a crucial aspect of Site Reliability Engineering (SRE) that focuses on defining, monitoring, and maintaining the reliability
and performance standards for services. Effective SLO management involves several key components, including Service Level Indicators (SLIs) and error budgets.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-mapping-plus.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-mapping-plus.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-service-mapping-plus.html | Service Mapping Plus release notes | Version history for the Service Mapping Plus application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-mapping-plus.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-mapping-plus.html"><body id="store-rn-itom-service-mapping-plus"><main role="main"><article role="article" class="dita" id="store-rn-itom-service-mapping-plus" aria-labelledby="title_store-rn-itom-service-mapping-plus">
<h1 class="title topictitle1" id="title_store-rn-itom-service-mapping-plus"><span class="ph">Service Mapping</span> Plus release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Mapping</span> Plus application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-service-mapping-plus__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d309910e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.16.3 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-service-mapping-plus__ul_yrl_tk5_bgc">
<li class="li">A tag-based mapping workspace that helps you visualize and manage tag-based services more efficiently.</li>
<li class="li">Additional properties added to improve and improve the information included in application service candidates.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-service-mapping-plus__ul_gs1_5k5_bgc">
<li class="li">Improved filtering of non-operational or retired servers.</li>
<li class="li">Improved filtering of noise from application service candidates and Service Fingerprints.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.15.2 - May 2025</dt>
<dd class="dd" id="store-rn-itom-service-mapping-plus__latest-store-rn-itom-service-mapping-plus">Changed: A limit of 200 service candidates generated per tag-based service family.</dd>
<dt class="dt dlterm">Version 1.15.0 - February 2025</dt>
<dd class="dd">New: Added Service Fingerprint as a source in the Name Suggestion - In the application Service Suggestions tab for ML powered Candidates, the application service candidates will now have Service Fingerprint as one of the
sources in the Name Suggestion.</dd>
<dt class="dt dlterm">Version 1.14.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Service fingerprint - new tab on ML candidates page that shows application service ML candidates grouped by service fingerprint of smart content.</li>
<li class="li">Fixed: Several PRB fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.13.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Filters for avoiding redundant recomputations on discovered and tag-based services</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Added columns "install status" and "class" to 'Unmapped servers without candidate' list in Service mapping plus navigation page.</li>
<li class="li">Added a filter to show most recent discovery in the last 90 days</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.12.3 - May 2024</dt>
<dd class="dd">Changed: Disabled Application service candidates - smart EP naming job</dd>
<dt class="dt dlterm">Version 1.11.1 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Preview Map for ML Powered Candidates loads Unified Map</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Support for Page Layout 3.0</li>
<li class="li">UX improvements</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.10.3 - December 2023</dt>
<dd class="dd">Fixed: Fixed regression in Readiness page job stuck messages.</dd>
<dt class="dt dlterm">Version 1.10.0 - November 2023</dt>
<dd class="dd">New ACL and ACL role added for table sa_ml_application_service_candidate_to_server.</dd>
<dt class="dt dlterm">Version 1.9.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Domain separation support was added for this application. <ul class="ul">
<li class="li">In domain-separated instances only leaf domains can use the app features.</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Absent connections will not be shown in the candidate preview map.</li>
<li class="li">Includes valid operational status and install status in the candidate similar to TD behavior.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.8.0 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">What's New: Automated Service Suggestions:<ul class="ul" id="store-rn-itom-service-mapping-plus__ul_cmb_y3c_mxb">
<li class="li">Update existing application services based on service suggestions that are generated using Machine Learning. </li>
<li class="li">Two new sources for candidate name suggestions (loadbalancer name & process name)</li>
<li class="li">Candidate name suggestion and candidate name suggestion source fields are populated according to the priority list.</li>
</ul></li>
<li class="li">Service Mapping Homepage:<ul class="ul" id="store-rn-itom-service-mapping-plus__ul_qvm_z3c_mxb">
<li class="li">Search for a server on the homepage</li>
<li class="li">Click the Populate Data button on the homepage to refresh all the tiles and widgets with the latest data on the homepage.</li>
<li class="li">Visualize the count of mapped application services, ML-powered candidates, Mapped servers, and Unmapped servers and get the records in the form of a list by clicking the respective tiles on the homepage.</li>
<li class="li">Widgets that display the data of application services based on their operational status, creation method, and business criticality and show the respective list on clicking the widgets Changed</li>
<li class="li">Access the ML-powered candidates from the homepage.</li>
<li class="li">Access the Readiness Dashboard by clicking the checklist icon on the side navigation on the new homepage</li>
</ul></li>
<li class="li">Fixed: Automated Service Suggestions:<ul class="ul" id="store-rn-itom-service-mapping-plus__ul_wyh_1jc_mxb">
<li class="li">Disable service suggestions with IPV6 IP addresses.</li>
<li class="li">Disable service suggestions with invalid host status.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.6.0 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Automated Service Suggestions - Create application services based on service suggestions that are generated using Machine Learning.</li>
<li class="li">Changed: The retry logic should skip retry on the 'Failed due to missing artifacts' update state. Added automation to clean the existing solution and restart AFP and P2P jobs from scratch.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">ML Dashboard <ul class="ul">
<li class="li">AFP estimation time is calculated incorrectly for a small number of processes.</li>
<li class="li">P2P estimation time is calculated incorrectly for a small number of processes.</li>
<li class="li">P2P return value isn't consistent for a run load of zero process TP upgrade.</li>
<li class="li">The link for "View the Process to Process Connection table" doesn't open in a new window.</li>
<li class="li">When drilling down from an empty state to the connection suggestion table, irrelevant records are displayed.</li>
<li class="li">Filter on service issues does not handle the use case properly.</li>
<li class="li">Filter on service issues does not reveal the problem in each suggestion.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.2 - February 2022</dt>
<dd class="dd">Service Mapping Plus offers extended features for Service Mapping. Particularly, an updated version of mapping based on Machine Learning (Predictive Intelligence) is available.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-mapping-plus.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-mapping-plus.html\"><body id=\"store-rn-itom-service-mapping-plus\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-service-mapping-plus\" aria-labelledby=\"title_store-rn-itom-service-mapping-plus\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-service-mapping-plus\"><span class=\"ph\">Service Mapping</span> Plus release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Mapping</span> Plus application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-service-mapping-plus__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d309910e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.16.3 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-service-mapping-plus__ul_yrl_tk5_bgc\">\n <li class=\"li\">A tag-based mapping workspace that helps you visualize and manage tag-based services more efficiently.</li>\n <li class=\"li\">Additional properties added to improve and improve the information included in application service candidates.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-service-mapping-plus__ul_gs1_5k5_bgc\">\n <li class=\"li\">Improved filtering of non-operational or retired servers.</li>\n <li class=\"li\">Improved filtering of noise from application service candidates and Service Fingerprints.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.2 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-service-mapping-plus__latest-store-rn-itom-service-mapping-plus\">Changed: A limit of 200 service candidates generated per tag-based service family.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.0 - February 2025</dt>\n <dd class=\"dd\">New: Added Service Fingerprint as a source in the Name Suggestion - In the application Service Suggestions tab for ML powered Candidates, the application service candidates will now have Service Fingerprint as one of the\n sources in the Name Suggestion.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Service fingerprint - new tab on ML candidates page that shows application service ML candidates grouped by service fingerprint of smart content.</li>\n <li class=\"li\">Fixed: Several PRB fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.13.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Filters for avoiding redundant recomputations on discovered and tag-based services</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Added columns "install status" and "class" to 'Unmapped servers without candidate' list in Service mapping plus navigation page.</li>\n <li class=\"li\">Added a filter to show most recent discovery in the last 90 days</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.3 - May 2024</dt>\n <dd class=\"dd\">Changed: Disabled Application service candidates - smart EP naming job</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.1 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Preview Map for ML Powered Candidates loads Unified Map</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Support for Page Layout 3.0</li>\n <li class=\"li\">UX improvements</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.3 - December 2023</dt>\n <dd class=\"dd\">Fixed: Fixed regression in Readiness page job stuck messages.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - November 2023</dt>\n <dd class=\"dd\">New ACL and ACL role added for table sa_ml_application_service_candidate_to_server.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Domain separation support was added for this application. <ul class=\"ul\">\n <li class=\"li\">In domain-separated instances only leaf domains can use the app features.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Absent connections will not be shown in the candidate preview map.</li>\n <li class=\"li\">Includes valid operational status and install status in the candidate similar to TD behavior.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">What's New: Automated Service Suggestions:<ul class=\"ul\" id=\"store-rn-itom-service-mapping-plus__ul_cmb_y3c_mxb\">\n <li class=\"li\">Update existing application services based on service suggestions that are generated using Machine Learning. </li>\n <li class=\"li\">Two new sources for candidate name suggestions (loadbalancer name & process name)</li>\n <li class=\"li\">Candidate name suggestion and candidate name suggestion source fields are populated according to the priority list.</li>\n </ul></li>\n <li class=\"li\">Service Mapping Homepage:<ul class=\"ul\" id=\"store-rn-itom-service-mapping-plus__ul_qvm_z3c_mxb\">\n <li class=\"li\">Search for a server on the homepage</li>\n <li class=\"li\">Click the Populate Data button on the homepage to refresh all the tiles and widgets with the latest data on the homepage.</li>\n <li class=\"li\">Visualize the count of mapped application services, ML-powered candidates, Mapped servers, and Unmapped servers and get the records in the form of a list by clicking the respective tiles on the homepage.</li>\n <li class=\"li\">Widgets that display the data of application services based on their operational status, creation method, and business criticality and show the respective list on clicking the widgets Changed</li>\n <li class=\"li\">Access the ML-powered candidates from the homepage.</li>\n <li class=\"li\">Access the Readiness Dashboard by clicking the checklist icon on the side navigation on the new homepage</li>\n </ul></li>\n <li class=\"li\">Fixed: Automated Service Suggestions:<ul class=\"ul\" id=\"store-rn-itom-service-mapping-plus__ul_wyh_1jc_mxb\">\n <li class=\"li\">Disable service suggestions with IPV6 IP addresses.</li>\n <li class=\"li\">Disable service suggestions with invalid host status.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Automated Service Suggestions - Create application services based on service suggestions that are generated using Machine Learning.</li>\n <li class=\"li\">Changed: The retry logic should skip retry on the 'Failed due to missing artifacts' update state. Added automation to clean the existing solution and restart AFP and P2P jobs from scratch.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">ML Dashboard <ul class=\"ul\">\n <li class=\"li\">AFP estimation time is calculated incorrectly for a small number of processes.</li>\n <li class=\"li\">P2P estimation time is calculated incorrectly for a small number of processes.</li>\n <li class=\"li\">P2P return value isn't consistent for a run load of zero process TP upgrade.</li>\n <li class=\"li\">The link for "View the Process to Process Connection table" doesn't open in a new window.</li>\n <li class=\"li\">When drilling down from an empty state to the connection suggestion table, irrelevant records are displayed.</li>\n <li class=\"li\">Filter on service issues does not handle the use case properly.</li>\n <li class=\"li\">Filter on service issues does not reveal the problem in each suggestion.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - February 2022</dt>\n <dd class=\"dd\">Service Mapping Plus offers extended features for Service Mapping. Particularly, an updated version of mapping based on Machine Learning (Predictive Intelligence) is available.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Mapping Plus release notes
Version history for the Service Mapping Plus application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.16.3 - August 2025
* New:
+ A tag-based mapping workspace that helps you visualize and manage tag-based services more efficiently.
+ Additional properties added to improve and improve the information included in application service candidates.
* Changed:
+ Improved filtering of non-operational or retired servers.
+ Improved filtering of noise from application service candidates and Service Fingerprints.
#### Version 1.15.2 - May 2025
Changed: A limit of 200 service candidates generated per tag-based service family.
#### Version 1.15.0 - February 2025
New: Added Service Fingerprint as a source in the Name Suggestion - In the application Service Suggestions tab for ML powered Candidates, the application service candidates will now have Service Fingerprint as one of the
sources in the Name Suggestion.
#### Version 1.14.1 - November 2024
* New: Service fingerprint - new tab on ML candidates page that shows application service ML candidates grouped by service fingerprint of smart content.
* Fixed: Several PRB fixes
#### Version 1.13.0 - August 2024
* New: Filters for avoiding redundant recomputations on discovered and tag-based services
* Changed:
+ Added columns "install status" and "class" to 'Unmapped servers without candidate' list in Service mapping plus navigation page.
+ Added a filter to show most recent discovery in the last 90 days
#### Version 1.12.3 - May 2024
Changed: Disabled Application service candidates - smart EP naming job
#### Version 1.11.1 - February 2024
* New: Preview Map for ML Powered Candidates loads Unified Map
* Changed:
+ Support for Page Layout 3.0
+ UX improvements
#### Version 1.10.3 - December 2023
Fixed: Fixed regression in Readiness page job stuck messages.
#### Version 1.10.0 - November 2023
New ACL and ACL role added for table sa\_ml\_application\_service\_candidate\_to\_server.
#### Version 1.9.0 - August 2023
* New:
+ Domain separation support was added for this application.
- In domain-separated instances only leaf domains can use the app features.
* Fixed:
+ Absent connections will not be shown in the candidate preview map.
+ Includes valid operational status and install status in the candidate similar to TD behavior.
#### Version 1.8.0 - May 2023
* What's New: Automated Service Suggestions:
+ Update existing application services based on service suggestions that are generated using Machine Learning.
+ Two new sources for candidate name suggestions (loadbalancer name & process name)
+ Candidate name suggestion and candidate name suggestion source fields are populated according to the priority list.
* Service Mapping Homepage:
+ Search for a server on the homepage
+ Click the Populate Data button on the homepage to refresh all the tiles and widgets with the latest data on the homepage.
+ Visualize the count of mapped application services, ML-powered candidates, Mapped servers, and Unmapped servers and get the records in the form of a list by clicking the respective tiles on the homepage.
+ Widgets that display the data of application services based on their operational status, creation method, and business criticality and show the respective list on clicking the widgets Changed
+ Access the ML-powered candidates from the homepage.
+ Access the Readiness Dashboard by clicking the checklist icon on the side navigation on the new homepage
* Fixed: Automated Service Suggestions:
+ Disable service suggestions with IPV6 IP addresses.
+ Disable service suggestions with invalid host status.
#### Version 1.6.0 - November 2022
* New: Automated Service Suggestions - Create application services based on service suggestions that are generated using Machine Learning.
* Changed: The retry logic should skip retry on the 'Failed due to missing artifacts' update state. Added automation to clean the existing solution and restart AFP and P2P jobs from scratch.
* Fixed:
+ ML Dashboard
- AFP estimation time is calculated incorrectly for a small number of processes.
- P2P estimation time is calculated incorrectly for a small number of processes.
- P2P return value isn't consistent for a run load of zero process TP upgrade.
- The link for "View the Process to Process Connection table" doesn't open in a new window.
- When drilling down from an empty state to the connection suggestion table, irrelevant records are displayed.
- Filter on service issues does not handle the use case properly.
- Filter on service issues does not reveal the problem in each suggestion.
#### Version 1.0.2 - February 2022
Service Mapping Plus offers extended features for Service Mapping. Particularly, an updated version of mapping based on Machine Learning (Predictive Intelligence) is available.
| ---
title: Service Mapping Plus release notes
description: Version history for the Service Mapping Plus application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Service Mapping Plus release notes
Version history for the Service Mapping Plus application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.16.3 - August 2025
* New:
+ A tag-based mapping workspace that helps you visualize and manage tag-based services more efficiently.
+ Additional properties added to improve and improve the information included in application service candidates.
* Changed:
+ Improved filtering of non-operational or retired servers.
+ Improved filtering of noise from application service candidates and Service Fingerprints.
#### Version 1.15.2 - May 2025
Changed: A limit of 200 service candidates generated per tag-based service family.
#### Version 1.15.0 - February 2025
New: Added Service Fingerprint as a source in the Name Suggestion - In the application Service Suggestions tab for ML powered Candidates, the application service candidates will now have Service Fingerprint as one of the
sources in the Name Suggestion.
#### Version 1.14.1 - November 2024
* New: Service fingerprint - new tab on ML candidates page that shows application service ML candidates grouped by service fingerprint of smart content.
* Fixed: Several PRB fixes
#### Version 1.13.0 - August 2024
* New: Filters for avoiding redundant recomputations on discovered and tag-based services
* Changed:
+ Added columns "install status" and "class" to 'Unmapped servers without candidate' list in Service mapping plus navigation page.
+ Added a filter to show most recent discovery in the last 90 days
#### Version 1.12.3 - May 2024
Changed: Disabled Application service candidates - smart EP naming job
#### Version 1.11.1 - February 2024
* New: Preview Map for ML Powered Candidates loads Unified Map
* Changed:
+ Support for Page Layout 3.0
+ UX improvements
#### Version 1.10.3 - December 2023
Fixed: Fixed regression in Readiness page job stuck messages.
#### Version 1.10.0 - November 2023
New ACL and ACL role added for table sa\_ml\_application\_service\_candidate\_to\_server.
#### Version 1.9.0 - August 2023
* New:
+ Domain separation support was added for this application.
- In domain-separated instances only leaf domains can use the app features.
* Fixed:
+ Absent connections will not be shown in the candidate preview map.
+ Includes valid operational status and install status in the candidate similar to TD behavior.
#### Version 1.8.0 - May 2023
* What's New: Automated Service Suggestions:
+ Update existing application services based on service suggestions that are generated using Machine Learning.
+ Two new sources for candidate name suggestions (loadbalancer name & process name)
+ Candidate name suggestion and candidate name suggestion source fields are populated according to the priority list.
* Service Mapping Homepage:
+ Search for a server on the homepage
+ Click the Populate Data button on the homepage to refresh all the tiles and widgets with the latest data on the homepage.
+ Visualize the count of mapped application services, ML-powered candidates, Mapped servers, and Unmapped servers and get the records in the form of a list by clicking the respective tiles on the homepage.
+ Widgets that display the data of application services based on their operational status, creation method, and business criticality and show the respective list on clicking the widgets Changed
+ Access the ML-powered candidates from the homepage.
+ Access the Readiness Dashboard by clicking the checklist icon on the side navigation on the new homepage
* Fixed: Automated Service Suggestions:
+ Disable service suggestions with IPV6 IP addresses.
+ Disable service suggestions with invalid host status.
#### Version 1.6.0 - November 2022
* New: Automated Service Suggestions - Create application services based on service suggestions that are generated using Machine Learning.
* Changed: The retry logic should skip retry on the 'Failed due to missing artifacts' update state. Added automation to clean the existing solution and restart AFP and P2P jobs from scratch.
* Fixed:
+ ML Dashboard
- AFP estimation time is calculated incorrectly for a small number of processes.
- P2P estimation time is calculated incorrectly for a small number of processes.
- P2P return value isn't consistent for a run load of zero process TP upgrade.
- The link for "View the Process to Process Connection table" doesn't open in a new window.
- When drilling down from an empty state to the connection suggestion table, irrelevant records are displayed.
- Filter on service issues does not handle the use case properly.
- Filter on service issues does not reveal the problem in each suggestion.
#### Version 1.0.2 - February 2022
Service Mapping Plus offers extended features for Service Mapping. Particularly, an updated version of mapping based on Machine Learning (Predictive Intelligence) is available.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-observability.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-observability.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-service-observability.html | Service Observability release notes | Version history for the Service Observability application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-observability.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-observability.html"><body id="store-rn-itom-service-observability"><main role="main"><article role="article" class="dita" id="store-rn-itom-service-observability" aria-labelledby="title_store-rn-itom-service-observability">
<h1 class="title topictitle1" id="title_store-rn-itom-service-observability">Service Observability release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Service Observability application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-service-observability__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d169800e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.6.4 - May 2025</dt>
<dd class="dd" id="store-rn-itom-service-observability__latest-store-rn-itom-service-observability">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-service-observability__ul_n1l_qjb_cfc">
<li class="li">The dashboard templates used for the Observability and Overview tabs can now be customized</li>
<li class="li">Service Observability now supports domain separation</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-service-observability__ul_tn2_rjb_cfc">
<li class="li">Services no longer require activation with SRM before they can be used with Service Observability</li>
<li class="li">Service Observability admins can now set up Service Observability in the SOW Admin Center without the need for a sysadmin</li>
</ul></li>
<li class="li">If you are upgrading from a previous version of Service Observability, you must run the "populate service_ci column from SRM serv" fix script to update data mappings to work with this version.</li>
<li class="li">If using Service Observability v1.6.4 you can upgrade to SRM version 6.3.1.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.5.0 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-service-observability__ul_sbf_fyl_d2c">
<li class="li">Through ServiceNow's comprehensive approach to managing the hybrid IT estate, we can help connect the data and insights from your technologies to provide a seamless view into the performance of your business-critical
applications.</li>
<li class="li">Service Observability enables organizations to connect data and insights to quickly and efficiently resolve problems by improving the accuracy of root cause assessment and quantifying business impact. With Service
Observability, organizations can:<ul class="ul" id="store-rn-itom-service-observability__ul_bnk_gyl_d2c">
<li class="li">Gain end-to-end visibility of the performance of business-critical applications to bridge IT and business</li>
<li class="li">Calculate blast radius and reduce mean time to resolution (MTTR) by overlaying changes of your application to underlying infrastructure.</li>
<li class="li">Maximize your existing technology investments. Consolidate data from multiple toolsets into one platform for faster root cause analysis.</li>
</ul></li>
<li class="li">ServiceNow's approach to AIOps provides robust integration points with monitoring tools and hybrid/multi-cloud environments to prevent the impact of issues and automate resolution.</li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-observability.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-observability.html\"><body id=\"store-rn-itom-service-observability\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-service-observability\" aria-labelledby=\"title_store-rn-itom-service-observability\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-service-observability\">Service Observability release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Service Observability application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-service-observability__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d169800e62\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.6.4 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-service-observability__latest-store-rn-itom-service-observability\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-service-observability__ul_n1l_qjb_cfc\">\n <li class=\"li\">The dashboard templates used for the Observability and Overview tabs can now be customized</li>\n <li class=\"li\">Service Observability now supports domain separation</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-service-observability__ul_tn2_rjb_cfc\">\n <li class=\"li\">Services no longer require activation with SRM before they can be used with Service Observability</li>\n <li class=\"li\">Service Observability admins can now set up Service Observability in the SOW Admin Center without the need for a sysadmin</li>\n </ul></li>\n <li class=\"li\">If you are upgrading from a previous version of Service Observability, you must run the "populate service_ci column from SRM serv" fix script to update data mappings to work with this version.</li>\n <li class=\"li\">If using Service Observability v1.6.4 you can upgrade to SRM version 6.3.1.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-service-observability__ul_sbf_fyl_d2c\">\n <li class=\"li\">Through ServiceNow's comprehensive approach to managing the hybrid IT estate, we can help connect the data and insights from your technologies to provide a seamless view into the performance of your business-critical\n applications.</li>\n <li class=\"li\">Service Observability enables organizations to connect data and insights to quickly and efficiently resolve problems by improving the accuracy of root cause assessment and quantifying business impact. With Service\n Observability, organizations can:<ul class=\"ul\" id=\"store-rn-itom-service-observability__ul_bnk_gyl_d2c\">\n <li class=\"li\">Gain end-to-end visibility of the performance of business-critical applications to bridge IT and business</li>\n <li class=\"li\">Calculate blast radius and reduce mean time to resolution (MTTR) by overlaying changes of your application to underlying infrastructure.</li>\n <li class=\"li\">Maximize your existing technology investments. Consolidate data from multiple toolsets into one platform for faster root cause analysis.</li>\n </ul></li>\n <li class=\"li\">ServiceNow's approach to AIOps provides robust integration points with monitoring tools and hybrid/multi-cloud environments to prevent the impact of issues and automate resolution.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Observability release notes
Version history for the Service Observability application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.6.4 - May 2025
* New:
+ The dashboard templates used for the Observability and Overview tabs can now be customized
+ Service Observability now supports domain separation
* Changed:
+ Services no longer require activation with SRM before they can be used with Service Observability
+ Service Observability admins can now set up Service Observability in the SOW Admin Center without the need for a sysadmin
* If you are upgrading from a previous version of Service Observability, you must run the "populate service\_ci column from SRM serv" fix script to update data mappings to work with this version.
* If using Service Observability v1.6.4 you can upgrade to SRM version 6.3.1.
#### Version 1.5.0 - February 2025
* Through ServiceNow's comprehensive approach to managing the hybrid IT estate, we can help connect the data and insights from your technologies to provide a seamless view into the performance of your business-critical
applications.
* Service Observability enables organizations to connect data and insights to quickly and efficiently resolve problems by improving the accuracy of root cause assessment and quantifying business impact. With Service
Observability, organizations can:
+ Gain end-to-end visibility of the performance of business-critical applications to bridge IT and business
+ Calculate blast radius and reduce mean time to resolution (MTTR) by overlaying changes of your application to underlying infrastructure.
+ Maximize your existing technology investments. Consolidate data from multiple toolsets into one platform for faster root cause analysis.
* ServiceNow's approach to AIOps provides robust integration points with monitoring tools and hybrid/multi-cloud environments to prevent the impact of issues and automate resolution.
| ---
title: Service Observability release notes
description: Version history for the Service Observability application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Service Observability release notes
Version history for the Service Observability application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.6.4 - May 2025
* New:
+ The dashboard templates used for the Observability and Overview tabs can now be customized
+ Service Observability now supports domain separation
* Changed:
+ Services no longer require activation with SRM before they can be used with Service Observability
+ Service Observability admins can now set up Service Observability in the SOW Admin Center without the need for a sysadmin
* If you are upgrading from a previous version of Service Observability, you must run the "populate service\_ci column from SRM serv" fix script to update data mappings to work with this version.
* If using Service Observability v1.6.4 you can upgrade to SRM version 6.3.1.
#### Version 1.5.0 - February 2025
* Through ServiceNow's comprehensive approach to managing the hybrid IT estate, we can help connect the data and insights from your technologies to provide a seamless view into the performance of your business-critical
applications.
* Service Observability enables organizations to connect data and insights to quickly and efficiently resolve problems by improving the accuracy of root cause assessment and quantifying business impact. With Service
Observability, organizations can:
+ Gain end-to-end visibility of the performance of business-critical applications to bridge IT and business
+ Calculate blast radius and reduce mean time to resolution (MTTR) by overlaying changes of your application to underlying infrastructure.
+ Maximize your existing technology investments. Consolidate data from multiple toolsets into one platform for faster root cause analysis.
* ServiceNow's approach to AIOps provides robust integration points with monitoring tools and hybrid/multi-cloud environments to prevent the impact of issues and automate resolution.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-ops-workspace-itom-apps.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-ops-workspace-itom-apps.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-service-ops-workspace-itom-apps.html | Service Operations Workspace ITOM Apps release notes | Version history for the Service Operations Workspace ITOM Apps on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-workspace-itom-apps.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-workspace-itom-apps.html"><body id="store-rn-itom-service-ops-workspace-itom-apps"><main role="main"><article role="article" class="dita" id="store-rn-itom-service-ops-workspace-itom-apps" aria-labelledby="title_store-rn-itom-service-ops-workspace-itom-apps">
<h1 class="title topictitle1" id="title_store-rn-itom-service-ops-workspace-itom-apps"><span class="ph">Service Operations Workspace</span>
<span class="ph">ITOM</span> Apps release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Operations Workspace</span>
<span class="ph">ITOM</span> Apps on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-service-ops-workspace-itom-apps__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d287932e69" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 26.9.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">New 360 AIOps dashboard available in the Service Operations Workspace.</li>
<li class="li">Support for mixed group criteria in the Link View, Express List, and Alert Form.</li>
<li class="li">Anomaly card embedded in the Express List for Metric Intelligence Anomaly and Health Log Analytics alerts</li>
<li class="li">Auto-resume live list feature in the Express List</li>
<li class="li">Configurable default time range for the Express List</li>
<li class="li">Support for Health Log Analytics alerts in the Link View</li>
<li class="li">New Cribl data input for Health Log Analytics in the Integrations Launchpad</li>
<li class="li">New generic OLTP data input for Health Log Analytics in the Integrations Launchpad</li>
<li class="li">Grouping automations now support grouping alerts with related CIs and matching fields or tags</li>
<li class="li">Enrichment automations now include a test option for CI identification and a checkbox to easily clear the node.</li>
<li class="li">Ignore automations now include a button to enforce running ignore automations before enrichment automations when opening legacy event rules.</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">In response automations, more alert management rules can now be opened from UI16. The fields for parent and maintenance are now optional, and you can also use lower order numbers and matching condition builder
fields.</li>
<li class="li">When both the "evt_mgmt_admin" and "evt_team_operator" roles are assigned to the same user, the permissions and filters of "evt_mgmt_admin" take precedence.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Hide the surrounding log from the alert form for virtual HLA alerts</li>
<li class="li">Express list: <ul class="ul">
<li class="li">Fixed an issue with the Application service filter</li>
<li class="li">Fixed an issue where the Alert Tags column could not be removed from the view</li>
<li class="li">Fixed a problem editing Express List views that had a filter set on the "Source" field</li>
<li class="li">Fixed a problem with the Link View Legend for the Resource toggle</li>
<li class="li">Fixed accessibility issues related to tab and keyboard navigation</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.7.3 - July 2025</dt>
<dd class="dd">Fixed: Link view buttons are disabled</dd>
<dt class="dt dlterm">Version 26.7.2 - June 2025</dt>
<dd class="dd" id="store-rn-itom-service-ops-workspace-itom-apps__latest-store-rn-itom-service-ops-workspace-itom-apps">
<ul class="ul">
<li class="li">Fixed in Integration Launchpad:<ul class="ul">
<li class="li">PRB1884316 - Integration Launchpad not working with HLA versions prior to February.</li>
<li class="li">PRB1890903 - Push Connector Instance Deletion Issue Not Created via Integration Launchpad.</li>
<li class="li">PRB1892575 - Integration created for a Dynamic CI service in SRM has a blank "Default CI" field.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.7.0 - May 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Express List Data Source icons improvements <ul class="ul">
<li class="li">Adding new icons for HLA alerts and displaying all source icons for Alert Groups on the Express List.Also, for Alert groups, the Preview Panel Alert card displays the source icon for each alert.</li>
</ul>
</li>
<li class="li">Enhancements in the integration launchpad for HLA data inputs and the Overview page: <ul class="ul">
<li class="li">Link out to Log Viewer in Context</li>
<li class="li">Overview page - Banner adjustment</li>
<li class="li">New Log Analytics push integration for REST API data input</li>
<li class="li">Log Analytics integration for Kafka data input</li>
<li class="li">AWS Firehose Integration for Log Analytics</li>
<li class="li">New integration for Azure Log Analytics data input</li>
<li class="li">New integration for Splunk data input in the integration launchpad</li>
</ul></li>
</ul>
</li>
<li class="li">Fixed: Accessibility improvements on the Service Dashboard</li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.3.4 - March 2025</dt>
<dd class="dd">Fixed: Fixing a bug in the Express list preview panel, for cases where an Alerts Additional info field contains a nested object.</dd>
<dt class="dt dlterm">Version 26.3.1 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-service-ops-workspace-itom-apps__ul_pcq_jqx_c2c">
<li class="li">Added the ability to simulate all grouping types in Alert Automation Grouping Definitions.</li>
<li class="li">Introduced new Health Log Analytics Data Inputs in the Integrations Launchpad.</li>
<li class="li">Added support for the Network Traffic Correlation Group in the Express List and Alert form.</li>
<li class="li">Introduced a new Link View Visualization for the Network Traffic Correlation Group.</li>
<li class="li">Added the "Add Alerts to Group" action in the Express List.</li>
<li class="li">Introduced a new role in Event Management (evt_team_operator) to support federated teams. Users with this role can: <ul class="ul" id="store-rn-itom-service-ops-workspace-itom-apps__ul_kdq_jqx_c2c">
<li class="li">Create new integrations for their teams.</li>
<li class="li">Create and edit alert automations for their teams.</li>
<li class="li">Access a filtered list of alerts that belong to their teams.</li>
<li class="li">View the on-call schedule of their teams.</li>
</ul>
</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-service-ops-workspace-itom-apps__ul_jtl_kqx_c2c">
<li class="li">Made accessibility improvements.</li>
<li class="li">Redesigned the Additional Info field in the Express List.</li>
<li class="li">Added new fields to the CI Info in the Express List preview panel.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.3.3 - November 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-service-ops-workspace-itom-apps__ul_xbb_p13_jdc">
<li class="li">New Features:<ul class="ul" id="store-rn-itom-service-ops-workspace-itom-apps__ul_wz2_r13_jdc">
<li class="li">Alert Automation - Event Data Mapping: Allows single values from event sources to be directly mapped to standard ServiceNow alert fields within Service Operations Workspace. Note: This feature is only
available on the X release.</li>
<li class="li">Group Automation - New Header: Displays grouping efficiency stats, such as total alerts, alert groups, ungrouped alerts, and compression.</li>
<li class="li">Express List - Preview Panel: Shows detailed configuration item (CI) information associated with alerts in the preview panel.</li>
<li class="li">Integration Launchpad - New Metric Connectors: Added SCOM and Dynatrace metric connectors as new integration tiles.</li>
</ul></li>
<li class="li">Changes:<ul class="ul" id="store-rn-itom-service-ops-workspace-itom-apps__ul_m51_y13_jdc">
<li class="li">Platform Enhancements: Improved performance and accessibility.</li>
<li class="li">Automation Active Switches: Active toggle switches across automations (Ignore, Enrich, Respond, and Group) are now check boxes.<ul class="ul" id="store-rn-itom-service-ops-workspace-itom-apps__ul_zhr_t13_jdc">
<li class="li">Enrich & Respond Automation: Added And finally section with two radio buttons:<ul class="ul" id="store-rn-itom-service-ops-workspace-itom-apps__ul_trv_t13_jdc">
<li class="li">Run other enrich alert automations continues matching automations.</li>
<li class="li">Don’t run other enrich alert automations halts matching automations after execution, except those by other assignment groups.</li>
</ul></li>
</ul></li>
<li class="li">Express List - “Select All”: Pausing the Live list by selecting All prevents new alerts from flowing in, allowing focus on selected alerts.</li>
</ul></li>
<li class="li">Fixes:<ul class="ul" id="store-rn-itom-service-ops-workspace-itom-apps__ul_gv5_y13_jdc">
<li class="li">Grouping Automation: Resolved an issue with grouping criteria deletion.</li>
<li class="li">Event Management Connectors:<ul class="ul" id="store-rn-itom-service-ops-workspace-itom-apps__ul_jqc_x13_jdc">
<li class="li">vRealize events now return the Node field.</li>
<li class="li">Improved Event Time mapping in custom connectors.</li>
<li class="li">Resolved Solarwinds compartment call failures for over 3,000 compartments.</li>
<li class="li">Fixed ICINGA event retrieval issues.</li>
</ul></li>
<li class="li">Alert Automation:<ul class="ul" id="store-rn-itom-service-ops-workspace-itom-apps__ul_slv_w13_jdc">
<li class="li">Replaced Enrich Automation toggle with check box.</li>
<li class="li">Corrected Abort function in Group Simulation.</li>
<li class="li">Fixed infinite loader in the Identified Issues card in the Alert Overview tab.</li>
<li class="li">Fixed timeframe filter in Tag-Based Alert Clustering.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.1.15 - August 2024</dt>
<dd class="dd">Fixed: Group By functionality in Lists.</dd>
<dt class="dt dlterm">Version 24.2.3 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-service-ops-workspace-itom-apps__ul_jrh_xbw_4bc">
<li class="li">Alert Timeline View</li>
<li class="li">Link View</li>
<li class="li">Free-text search of alerts</li>
<li class="li">Keyboard interactions</li>
<li class="li">Connector health KPIs</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-service-ops-workspace-itom-apps__ul_iqd_ybw_4bc">
<li class="li">Restyled the alert panel</li>
<li class="li">Display time format according to user preferences</li>
</ul></li>
<li class="li">Fixed: Alert auto-refresh issues</li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.1.2 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Add Alert Assist to the Express List - Simplify and enrich with technical analysis using Now Assist</li>
<li class="li">Manage views (Express List) - Centralized management of predefined views assigned to users and user groups</li>
<li class="li">Probable root cause in alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List</li>
<li class="li">Define assigned teams in connector setup (Integration Launchpad) - Add the option to assign a connector to a specific team to achieve ownership and assignment to a team</li>
<li class="li">Customer connector definition - Add the option to map from received events (Integration Launchpad)</li>
<li class="li">Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in the Express List</li>
</ul></li>
<li class="li">Changed: Align Source icons in Express List and Integration Launchpad.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixing the loading time of large alert groups</li>
<li class="li">Fixing UI for long filter name</li>
<li class="li">Fixing live list filters when filtering on complex column</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.1.2 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Add Alert Assist to the Express List - Simplify and enrich with technical analysis using Now Assist</li>
<li class="li">Manage views (Express List) - Centralized management of predefined views assigned to users and user groups</li>
<li class="li">Probable root cause in alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List</li>
<li class="li">Define assigned teams in connector setup (Integration Launchpad) - Add the option to assign a connector to a specific team to achieve ownership and assignment to a team</li>
<li class="li">Customer connector definition - Add the option to map from received events (Integration Launchpad)</li>
<li class="li">Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in the Express List</li>
</ul></li>
<li class="li">Changed <ul class="ul">
<li class="li">Align Source icons in Express List and Integration Launchpad</li>
</ul></li>
<li class="li">Fixed <ul class="ul">
<li class="li">Fixing the loading time of large alert groups</li>
<li class="li">Fixing UI for long filter name</li>
<li class="li">Fixing live list filters when filtering on complex column</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.0.4 - December 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Unable to install Service Operations Workspace</li>
<li class="li">Unable to load the playbook tab</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.0.0 - December 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Unable to install Service Operations Workspace</li>
<li class="li">Unable to load the playbook tab</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.2.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Adding visualization for Tag Cluster groups (starting in Vancouver).</li>
<li class="li">Changed: Update translation files.</li>
<li class="li">Fixed: Fixing Playbook experience loading errors.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.0.0 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Adding agent assist to alert so users can search, view, and attach KB articles to alerts.</li>
<li class="li">Changed: Mute multiple components.</li>
<li class="li">Fixed: <ul class="ul">
<li class="li">The donut data automatically refreshed when the user performs an action on the landing page.</li>
<li class="li">The 'View all' link is disabled when the donut widget has no data on the landing page.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 21.6.2 - February 2023</dt>
<dd class="dd">All changes are part of Service Operations Workspace Alert Management app.</dd>
<dt class="dt dlterm">Version 21.2.3 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Header and sub-header texts</li>
<li class="li">Dynamic CI Group form</li>
<li class="li">Links to tag-based services</li>
<li class="li">Sorting on various cards and related lists</li>
<li class="li">Landing page column order</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 21.1.3 - September 2022</dt>
<dd class="dd">Fixed: Fix on playbook execution table to reduce the number of records</dd>
<dt class="dt dlterm">Version 21.1.1 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Display related Service Offerings under the impacted services section in the alert overview page</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Updated service form page layout and related lists</li>
<li class="li">New design for the operator's landing page</li>
<li class="li">Updated design of the alerts in group card on the alert overview page</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Remove redundant new buttons from lists and related lists</li>
<li class="li">Remove duplicated close button on alert list</li>
<li class="li">Change 'view more' counts on alert overview cards</li>
<li class="li">Align alerts in group-related list columns to the main alerts list layout</li>
<li class="li">Fix empty state for probable root cause card in alert overview page</li>
<li class="li">Fix identified issue card in Alert overview</li>
<li class="li">Fix dynamic CI group related lists</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 21.0.0 - June 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-service-ops-workspace-itom-apps__ul_wcq_v3c_mxb">
<li class="li">Service Operations Workspace gives service desk agents and operations teams a single place to manage work, collaborate, and have shared visibility into issues. It includes a unified user experience for agents and
operations teams to work on the same problem at the same time and solve issues faster. This helps reduce downtime, improve customer satisfaction, and increase productivity across multiple groups.</li>
<li class="li">Service Operations Workplace ITOM Applications enable you to streamline IT Operations Management workflows and processes for modern operations. You can effectively manage the lifecycle of alerts, find the root cause
and remediate it.</li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-workspace-itom-apps.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-workspace-itom-apps.html\"><body id=\"store-rn-itom-service-ops-workspace-itom-apps\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-service-ops-workspace-itom-apps\" aria-labelledby=\"title_store-rn-itom-service-ops-workspace-itom-apps\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-service-ops-workspace-itom-apps\"><span class=\"ph\">Service Operations Workspace</span>\n <span class=\"ph\">ITOM</span> Apps release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Operations Workspace</span>\n <span class=\"ph\">ITOM</span> Apps on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-service-ops-workspace-itom-apps__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d287932e69\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 26.9.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">New 360 AIOps dashboard available in the Service Operations Workspace.</li>\n <li class=\"li\">Support for mixed group criteria in the Link View, Express List, and Alert Form.</li>\n <li class=\"li\">Anomaly card embedded in the Express List for Metric Intelligence Anomaly and Health Log Analytics alerts</li>\n <li class=\"li\">Auto-resume live list feature in the Express List</li>\n <li class=\"li\">Configurable default time range for the Express List</li>\n <li class=\"li\">Support for Health Log Analytics alerts in the Link View</li>\n <li class=\"li\">New Cribl data input for Health Log Analytics in the Integrations Launchpad</li>\n <li class=\"li\">New generic OLTP data input for Health Log Analytics in the Integrations Launchpad</li>\n <li class=\"li\">Grouping automations now support grouping alerts with related CIs and matching fields or tags</li>\n <li class=\"li\">Enrichment automations now include a test option for CI identification and a checkbox to easily clear the node.</li>\n <li class=\"li\">Ignore automations now include a button to enforce running ignore automations before enrichment automations when opening legacy event rules.</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">In response automations, more alert management rules can now be opened from UI16. The fields for parent and maintenance are now optional, and you can also use lower order numbers and matching condition builder\n fields.</li>\n <li class=\"li\">When both the "evt_mgmt_admin" and "evt_team_operator" roles are assigned to the same user, the permissions and filters of "evt_mgmt_admin" take precedence.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Hide the surrounding log from the alert form for virtual HLA alerts</li>\n <li class=\"li\">Express list: <ul class=\"ul\">\n <li class=\"li\">Fixed an issue with the Application service filter</li>\n <li class=\"li\">Fixed an issue where the Alert Tags column could not be removed from the view</li>\n <li class=\"li\">Fixed a problem editing Express List views that had a filter set on the "Source" field</li>\n <li class=\"li\">Fixed a problem with the Link View Legend for the Resource toggle</li>\n <li class=\"li\">Fixed accessibility issues related to tab and keyboard navigation</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.7.3 - July 2025</dt>\n <dd class=\"dd\">Fixed: Link view buttons are disabled</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.7.2 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-service-ops-workspace-itom-apps__latest-store-rn-itom-service-ops-workspace-itom-apps\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed in Integration Launchpad:<ul class=\"ul\">\n <li class=\"li\">PRB1884316 - Integration Launchpad not working with HLA versions prior to February.</li>\n <li class=\"li\">PRB1890903 - Push Connector Instance Deletion Issue Not Created via Integration Launchpad.</li>\n <li class=\"li\">PRB1892575 - Integration created for a Dynamic CI service in SRM has a blank "Default CI" field.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.7.0 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Express List Data Source icons improvements <ul class=\"ul\">\n <li class=\"li\">Adding new icons for HLA alerts and displaying all source icons for Alert Groups on the Express List.Also, for Alert groups, the Preview Panel Alert card displays the source icon for each alert.</li>\n </ul>\n </li>\n <li class=\"li\">Enhancements in the integration launchpad for HLA data inputs and the Overview page: <ul class=\"ul\">\n <li class=\"li\">Link out to Log Viewer in Context</li>\n <li class=\"li\">Overview page - Banner adjustment</li>\n <li class=\"li\">New Log Analytics push integration for REST API data input</li>\n <li class=\"li\">Log Analytics integration for Kafka data input</li>\n <li class=\"li\">AWS Firehose Integration for Log Analytics</li>\n <li class=\"li\">New integration for Azure Log Analytics data input</li>\n <li class=\"li\">New integration for Splunk data input in the integration launchpad</li>\n </ul></li>\n </ul>\n </li>\n <li class=\"li\">Fixed: Accessibility improvements on the Service Dashboard</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.3.4 - March 2025</dt>\n <dd class=\"dd\">Fixed: Fixing a bug in the Express list preview panel, for cases where an Alerts Additional info field contains a nested object.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.3.1 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-service-ops-workspace-itom-apps__ul_pcq_jqx_c2c\">\n <li class=\"li\">Added the ability to simulate all grouping types in Alert Automation Grouping Definitions.</li>\n <li class=\"li\">Introduced new Health Log Analytics Data Inputs in the Integrations Launchpad.</li>\n <li class=\"li\">Added support for the Network Traffic Correlation Group in the Express List and Alert form.</li>\n <li class=\"li\">Introduced a new Link View Visualization for the Network Traffic Correlation Group.</li>\n <li class=\"li\">Added the "Add Alerts to Group" action in the Express List.</li>\n <li class=\"li\">Introduced a new role in Event Management (evt_team_operator) to support federated teams. Users with this role can: <ul class=\"ul\" id=\"store-rn-itom-service-ops-workspace-itom-apps__ul_kdq_jqx_c2c\">\n <li class=\"li\">Create new integrations for their teams.</li>\n <li class=\"li\">Create and edit alert automations for their teams.</li>\n <li class=\"li\">Access a filtered list of alerts that belong to their teams.</li>\n <li class=\"li\">View the on-call schedule of their teams.</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-service-ops-workspace-itom-apps__ul_jtl_kqx_c2c\">\n <li class=\"li\">Made accessibility improvements.</li>\n <li class=\"li\">Redesigned the Additional Info field in the Express List.</li>\n <li class=\"li\">Added new fields to the CI Info in the Express List preview panel.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.3.3 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-service-ops-workspace-itom-apps__ul_xbb_p13_jdc\">\n <li class=\"li\">New Features:<ul class=\"ul\" id=\"store-rn-itom-service-ops-workspace-itom-apps__ul_wz2_r13_jdc\">\n <li class=\"li\">Alert Automation - Event Data Mapping: Allows single values from event sources to be directly mapped to standard ServiceNow alert fields within Service Operations Workspace. Note: This feature is only\n available on the X release.</li>\n <li class=\"li\">Group Automation - New Header: Displays grouping efficiency stats, such as total alerts, alert groups, ungrouped alerts, and compression.</li>\n <li class=\"li\">Express List - Preview Panel: Shows detailed configuration item (CI) information associated with alerts in the preview panel.</li>\n <li class=\"li\">Integration Launchpad - New Metric Connectors: Added SCOM and Dynatrace metric connectors as new integration tiles.</li>\n </ul></li>\n <li class=\"li\">Changes:<ul class=\"ul\" id=\"store-rn-itom-service-ops-workspace-itom-apps__ul_m51_y13_jdc\">\n <li class=\"li\">Platform Enhancements: Improved performance and accessibility.</li>\n <li class=\"li\">Automation Active Switches: Active toggle switches across automations (Ignore, Enrich, Respond, and Group) are now check boxes.<ul class=\"ul\" id=\"store-rn-itom-service-ops-workspace-itom-apps__ul_zhr_t13_jdc\">\n <li class=\"li\">Enrich & Respond Automation: Added And finally section with two radio buttons:<ul class=\"ul\" id=\"store-rn-itom-service-ops-workspace-itom-apps__ul_trv_t13_jdc\">\n <li class=\"li\">Run other enrich alert automations continues matching automations.</li>\n <li class=\"li\">Don’t run other enrich alert automations halts matching automations after execution, except those by other assignment groups.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Express List - “Select All”: Pausing the Live list by selecting All prevents new alerts from flowing in, allowing focus on selected alerts.</li>\n </ul></li>\n <li class=\"li\">Fixes:<ul class=\"ul\" id=\"store-rn-itom-service-ops-workspace-itom-apps__ul_gv5_y13_jdc\">\n <li class=\"li\">Grouping Automation: Resolved an issue with grouping criteria deletion.</li>\n <li class=\"li\">Event Management Connectors:<ul class=\"ul\" id=\"store-rn-itom-service-ops-workspace-itom-apps__ul_jqc_x13_jdc\">\n <li class=\"li\">vRealize events now return the Node field.</li>\n <li class=\"li\">Improved Event Time mapping in custom connectors.</li>\n <li class=\"li\">Resolved Solarwinds compartment call failures for over 3,000 compartments.</li>\n <li class=\"li\">Fixed ICINGA event retrieval issues.</li>\n </ul></li>\n <li class=\"li\">Alert Automation:<ul class=\"ul\" id=\"store-rn-itom-service-ops-workspace-itom-apps__ul_slv_w13_jdc\">\n <li class=\"li\">Replaced Enrich Automation toggle with check box.</li>\n <li class=\"li\">Corrected Abort function in Group Simulation.</li>\n <li class=\"li\">Fixed infinite loader in the Identified Issues card in the Alert Overview tab.</li>\n <li class=\"li\">Fixed timeframe filter in Tag-Based Alert Clustering.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.15 - August 2024</dt>\n <dd class=\"dd\">Fixed: Group By functionality in Lists.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.3 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-service-ops-workspace-itom-apps__ul_jrh_xbw_4bc\">\n <li class=\"li\">Alert Timeline View</li>\n <li class=\"li\">Link View</li>\n <li class=\"li\">Free-text search of alerts</li>\n <li class=\"li\">Keyboard interactions</li>\n <li class=\"li\">Connector health KPIs</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-service-ops-workspace-itom-apps__ul_iqd_ybw_4bc\">\n <li class=\"li\">Restyled the alert panel</li>\n <li class=\"li\">Display time format according to user preferences</li>\n </ul></li>\n <li class=\"li\">Fixed: Alert auto-refresh issues</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.1.2 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Add Alert Assist to the Express List - Simplify and enrich with technical analysis using Now Assist</li>\n <li class=\"li\">Manage views (Express List) - Centralized management of predefined views assigned to users and user groups</li>\n <li class=\"li\">Probable root cause in alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List</li>\n <li class=\"li\">Define assigned teams in connector setup (Integration Launchpad) - Add the option to assign a connector to a specific team to achieve ownership and assignment to a team</li>\n <li class=\"li\">Customer connector definition - Add the option to map from received events (Integration Launchpad)</li>\n <li class=\"li\">Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in the Express List</li>\n </ul></li>\n <li class=\"li\">Changed: Align Source icons in Express List and Integration Launchpad.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixing the loading time of large alert groups</li>\n <li class=\"li\">Fixing UI for long filter name</li>\n <li class=\"li\">Fixing live list filters when filtering on complex column</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.1.2 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Add Alert Assist to the Express List - Simplify and enrich with technical analysis using Now Assist</li>\n <li class=\"li\">Manage views (Express List) - Centralized management of predefined views assigned to users and user groups</li>\n <li class=\"li\">Probable root cause in alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List</li>\n <li class=\"li\">Define assigned teams in connector setup (Integration Launchpad) - Add the option to assign a connector to a specific team to achieve ownership and assignment to a team</li>\n <li class=\"li\">Customer connector definition - Add the option to map from received events (Integration Launchpad)</li>\n <li class=\"li\">Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in the Express List</li>\n </ul></li>\n <li class=\"li\">Changed <ul class=\"ul\">\n <li class=\"li\">Align Source icons in Express List and Integration Launchpad</li>\n </ul></li>\n <li class=\"li\">Fixed <ul class=\"ul\">\n <li class=\"li\">Fixing the loading time of large alert groups</li>\n <li class=\"li\">Fixing UI for long filter name</li>\n <li class=\"li\">Fixing live list filters when filtering on complex column</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.4 - December 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Unable to install Service Operations Workspace</li>\n <li class=\"li\">Unable to load the playbook tab</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.0 - December 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Unable to install Service Operations Workspace</li>\n <li class=\"li\">Unable to load the playbook tab</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.2.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Adding visualization for Tag Cluster groups (starting in Vancouver).</li>\n <li class=\"li\">Changed: Update translation files.</li>\n <li class=\"li\">Fixed: Fixing Playbook experience loading errors.</li>\n </ul>\n </dd>\n \n \n \n <dt class=\"dt dlterm\">Version 22.0.0 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Adding agent assist to alert so users can search, view, and attach KB articles to alerts.</li>\n <li class=\"li\">Changed: Mute multiple components.</li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">The donut data automatically refreshed when the user performs an action on the landing page.</li>\n <li class=\"li\">The 'View all' link is disabled when the donut widget has no data on the landing page.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 21.6.2 - February 2023</dt>\n <dd class=\"dd\">All changes are part of Service Operations Workspace Alert Management app.</dd>\n \n \n <dt class=\"dt dlterm\">Version 21.2.3 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Header and sub-header texts</li>\n <li class=\"li\">Dynamic CI Group form</li>\n <li class=\"li\">Links to tag-based services</li>\n <li class=\"li\">Sorting on various cards and related lists</li>\n <li class=\"li\">Landing page column order</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 21.1.3 - September 2022</dt>\n <dd class=\"dd\">Fixed: Fix on playbook execution table to reduce the number of records</dd>\n \n \n <dt class=\"dt dlterm\">Version 21.1.1 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Display related Service Offerings under the impacted services section in the alert overview page</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Updated service form page layout and related lists</li>\n <li class=\"li\">New design for the operator's landing page</li>\n <li class=\"li\">Updated design of the alerts in group card on the alert overview page</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Remove redundant new buttons from lists and related lists</li>\n <li class=\"li\">Remove duplicated close button on alert list</li>\n <li class=\"li\">Change 'view more' counts on alert overview cards</li>\n <li class=\"li\">Align alerts in group-related list columns to the main alerts list layout</li>\n <li class=\"li\">Fix empty state for probable root cause card in alert overview page</li>\n <li class=\"li\">Fix identified issue card in Alert overview</li>\n <li class=\"li\">Fix dynamic CI group related lists</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 21.0.0 - June 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-service-ops-workspace-itom-apps__ul_wcq_v3c_mxb\">\n <li class=\"li\">Service Operations Workspace gives service desk agents and operations teams a single place to manage work, collaborate, and have shared visibility into issues. It includes a unified user experience for agents and\n operations teams to work on the same problem at the same time and solve issues faster. This helps reduce downtime, improve customer satisfaction, and increase productivity across multiple groups.</li>\n <li class=\"li\">Service Operations Workplace ITOM Applications enable you to streamline IT Operations Management workflows and processes for modern operations. You can effectively manage the lifecycle of alerts, find the root cause\n and remediate it.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Service Operations Workspace ITOM Apps release notes
Version history for the Service Operations Workspace
ITOM Apps on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 26.9.0 - August 2025
* New:
+ New 360 AIOps dashboard available in the Service Operations Workspace.
+ Support for mixed group criteria in the Link View, Express List, and Alert Form.
+ Anomaly card embedded in the Express List for Metric Intelligence Anomaly and Health Log Analytics alerts
+ Auto-resume live list feature in the Express List
+ Configurable default time range for the Express List
+ Support for Health Log Analytics alerts in the Link View
+ New Cribl data input for Health Log Analytics in the Integrations Launchpad
+ New generic OLTP data input for Health Log Analytics in the Integrations Launchpad
+ Grouping automations now support grouping alerts with related CIs and matching fields or tags
+ Enrichment automations now include a test option for CI identification and a checkbox to easily clear the node.
+ Ignore automations now include a button to enforce running ignore automations before enrichment automations when opening legacy event rules.
* Changed:
+ In response automations, more alert management rules can now be opened from UI16. The fields for parent and maintenance are now optional, and you can also use lower order numbers and matching condition builder
fields.
+ When both the "evt\_mgmt\_admin" and "evt\_team\_operator" roles are assigned to the same user, the permissions and filters of "evt\_mgmt\_admin" take precedence.
* Fixed:
+ Hide the surrounding log from the alert form for virtual HLA alerts
+ Express list:
- Fixed an issue with the Application service filter
- Fixed an issue where the Alert Tags column could not be removed from the view
- Fixed a problem editing Express List views that had a filter set on the "Source" field
- Fixed a problem with the Link View Legend for the Resource toggle
- Fixed accessibility issues related to tab and keyboard navigation
#### Version 26.7.3 - July 2025
Fixed: Link view buttons are disabled
#### Version 26.7.2 - June 2025
* Fixed in Integration Launchpad:
+ PRB1884316 - Integration Launchpad not working with HLA versions prior to February.
+ PRB1890903 - Push Connector Instance Deletion Issue Not Created via Integration Launchpad.
+ PRB1892575 - Integration created for a Dynamic CI service in SRM has a blank "Default CI" field.
#### Version 26.7.0 - May 2025
* New:
+ Express List Data Source icons improvements
- Adding new icons for HLA alerts and displaying all source icons for Alert Groups on the Express List.Also, for Alert groups, the Preview Panel Alert card displays the source icon for each alert.
+ Enhancements in the integration launchpad for HLA data inputs and the Overview page:
- Link out to Log Viewer in Context
- Overview page - Banner adjustment
- New Log Analytics push integration for REST API data input
- Log Analytics integration for Kafka data input
- AWS Firehose Integration for Log Analytics
- New integration for Azure Log Analytics data input
- New integration for Splunk data input in the integration launchpad
* Fixed: Accessibility improvements on the Service Dashboard
#### Version 26.3.4 - March 2025
Fixed: Fixing a bug in the Express list preview panel, for cases where an Alerts Additional info field contains a nested object.
#### Version 26.3.1 - February 2025
* New:
+ Added the ability to simulate all grouping types in Alert Automation Grouping Definitions.
+ Introduced new Health Log Analytics Data Inputs in the Integrations Launchpad.
+ Added support for the Network Traffic Correlation Group in the Express List and Alert form.
+ Introduced a new Link View Visualization for the Network Traffic Correlation Group.
+ Added the "Add Alerts to Group" action in the Express List.
+ Introduced a new role in Event Management (evt\_team\_operator) to support federated teams. Users with this role can:
- Create new integrations for their teams.
- Create and edit alert automations for their teams.
- Access a filtered list of alerts that belong to their teams.
- View the on-call schedule of their teams.
* Changed:
+ Made accessibility improvements.
+ Redesigned the Additional Info field in the Express List.
+ Added new fields to the CI Info in the Express List preview panel.
#### Version 25.3.3 - November 2024
* New Features:
+ Alert Automation - Event Data Mapping: Allows single values from event sources to be directly mapped to standard ServiceNow alert fields within Service Operations Workspace. Note: This feature is only
available on the X release.
+ Group Automation - New Header: Displays grouping efficiency stats, such as total alerts, alert groups, ungrouped alerts, and compression.
+ Express List - Preview Panel: Shows detailed configuration item (CI) information associated with alerts in the preview panel.
+ Integration Launchpad - New Metric Connectors: Added SCOM and Dynatrace metric connectors as new integration tiles.
* Changes:
+ Platform Enhancements: Improved performance and accessibility.
+ Automation Active Switches: Active toggle switches across automations (Ignore, Enrich, Respond, and Group) are now check boxes.
- Enrich & Respond Automation: Added And finally section with two radio buttons:
* Run other enrich alert automations continues matching automations.
* Don’t run other enrich alert automations halts matching automations after execution, except those by other assignment groups.
+ Express List - “Select All”: Pausing the Live list by selecting All prevents new alerts from flowing in, allowing focus on selected alerts.
* Fixes:
+ Grouping Automation: Resolved an issue with grouping criteria deletion.
+ Event Management Connectors:
- vRealize events now return the Node field.
- Improved Event Time mapping in custom connectors.
- Resolved Solarwinds compartment call failures for over 3,000 compartments.
- Fixed ICINGA event retrieval issues.
+ Alert Automation:
- Replaced Enrich Automation toggle with check box.
- Corrected Abort function in Group Simulation.
- Fixed infinite loader in the Identified Issues card in the Alert Overview tab.
- Fixed timeframe filter in Tag-Based Alert Clustering.
#### Version 25.1.15 - August 2024
Fixed: Group By functionality in Lists.
#### Version 24.2.3 - June 2024
* New:
+ Alert Timeline View
+ Link View
+ Free-text search of alerts
+ Keyboard interactions
+ Connector health KPIs
* Changed:
+ Restyled the alert panel
+ Display time format according to user preferences
* Fixed: Alert auto-refresh issues
#### Version 24.1.2 - March 2024
* New:
+ Add Alert Assist to the Express List - Simplify and enrich with technical analysis using Now Assist
+ Manage views (Express List) - Centralized management of predefined views assigned to users and user groups
+ Probable root cause in alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List
+ Define assigned teams in connector setup (Integration Launchpad) - Add the option to assign a connector to a specific team to achieve ownership and assignment to a team
+ Customer connector definition - Add the option to map from received events (Integration Launchpad)
+ Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in the Express List
* Changed: Align Source icons in Express List and Integration Launchpad.
* Fixed:
+ Fixing the loading time of large alert groups
+ Fixing UI for long filter name
+ Fixing live list filters when filtering on complex column
#### Version 23.1.2 - March 2024
* New
+ Add Alert Assist to the Express List - Simplify and enrich with technical analysis using Now Assist
+ Manage views (Express List) - Centralized management of predefined views assigned to users and user groups
+ Probable root cause in alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List
+ Define assigned teams in connector setup (Integration Launchpad) - Add the option to assign a connector to a specific team to achieve ownership and assignment to a team
+ Customer connector definition - Add the option to map from received events (Integration Launchpad)
+ Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in the Express List
* Changed
+ Align Source icons in Express List and Integration Launchpad
* Fixed
+ Fixing the loading time of large alert groups
+ Fixing UI for long filter name
+ Fixing live list filters when filtering on complex column
#### Version 24.0.4 - December 2023
* Fixed:
+ Unable to install Service Operations Workspace
+ Unable to load the playbook tab
#### Version 23.0.0 - December 2023
* Fixed:
+ Unable to install Service Operations Workspace
+ Unable to load the playbook tab
#### Version 22.2.0 - August 2023
* New: Adding visualization for Tag Cluster groups (starting in Vancouver).
* Changed: Update translation files.
* Fixed: Fixing Playbook experience loading errors.
#### Version 22.0.0 - May 2023
* New: Adding agent assist to alert so users can search, view, and attach KB articles to alerts.
* Changed: Mute multiple components.
* Fixed:
+ The donut data automatically refreshed when the user performs an action on the landing page.
+ The 'View all' link is disabled when the donut widget has no data on the landing page.
#### Version 21.6.2 - February 2023
All changes are part of Service Operations Workspace Alert Management app.
#### Version 21.2.3 - November 2022
* Fixed:
+ Header and sub-header texts
+ Dynamic CI Group form
+ Links to tag-based services
+ Sorting on various cards and related lists
+ Landing page column order
#### Version 21.1.3 - September 2022
Fixed: Fix on playbook execution table to reduce the number of records
#### Version 21.1.1 - August 2022
* New: Display related Service Offerings under the impacted services section in the alert overview page
* Changed:
+ Updated service form page layout and related lists
+ New design for the operator's landing page
+ Updated design of the alerts in group card on the alert overview page
* Fixed:
+ Remove redundant new buttons from lists and related lists
+ Remove duplicated close button on alert list
+ Change 'view more' counts on alert overview cards
+ Align alerts in group-related list columns to the main alerts list layout
+ Fix empty state for probable root cause card in alert overview page
+ Fix identified issue card in Alert overview
+ Fix dynamic CI group related lists
#### Version 21.0.0 - June 2022
* Service Operations Workspace gives service desk agents and operations teams a single place to manage work, collaborate, and have shared visibility into issues. It includes a unified user experience for agents and
operations teams to work on the same problem at the same time and solve issues faster. This helps reduce downtime, improve customer satisfaction, and increase productivity across multiple groups.
* Service Operations Workplace ITOM Applications enable you to streamline IT Operations Management workflows and processes for modern operations. You can effectively manage the lifecycle of alerts, find the root cause
and remediate it.
| ---
title: Service Operations Workspace ITOM Apps release notes
description: Version history for the Service Operations Workspace ITOM Apps on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Service Operations Workspace ITOM Apps release notes
Version history for the Service Operations Workspace
ITOM Apps on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 26.9.0 - August 2025
* New:
+ New 360 AIOps dashboard available in the Service Operations Workspace.
+ Support for mixed group criteria in the Link View, Express List, and Alert Form.
+ Anomaly card embedded in the Express List for Metric Intelligence Anomaly and Health Log Analytics alerts
+ Auto-resume live list feature in the Express List
+ Configurable default time range for the Express List
+ Support for Health Log Analytics alerts in the Link View
+ New Cribl data input for Health Log Analytics in the Integrations Launchpad
+ New generic OLTP data input for Health Log Analytics in the Integrations Launchpad
+ Grouping automations now support grouping alerts with related CIs and matching fields or tags
+ Enrichment automations now include a test option for CI identification and a checkbox to easily clear the node.
+ Ignore automations now include a button to enforce running ignore automations before enrichment automations when opening legacy event rules.
* Changed:
+ In response automations, more alert management rules can now be opened from UI16. The fields for parent and maintenance are now optional, and you can also use lower order numbers and matching condition builder
fields.
+ When both the "evt\_mgmt\_admin" and "evt\_team\_operator" roles are assigned to the same user, the permissions and filters of "evt\_mgmt\_admin" take precedence.
* Fixed:
+ Hide the surrounding log from the alert form for virtual HLA alerts
+ Express list:
- Fixed an issue with the Application service filter
- Fixed an issue where the Alert Tags column could not be removed from the view
- Fixed a problem editing Express List views that had a filter set on the "Source" field
- Fixed a problem with the Link View Legend for the Resource toggle
- Fixed accessibility issues related to tab and keyboard navigation
#### Version 26.7.3 - July 2025
Fixed: Link view buttons are disabled
#### Version 26.7.2 - June 2025
* Fixed in Integration Launchpad:
+ PRB1884316 - Integration Launchpad not working with HLA versions prior to February.
+ PRB1890903 - Push Connector Instance Deletion Issue Not Created via Integration Launchpad.
+ PRB1892575 - Integration created for a Dynamic CI service in SRM has a blank "Default CI" field.
#### Version 26.7.0 - May 2025
* New:
+ Express List Data Source icons improvements
- Adding new icons for HLA alerts and displaying all source icons for Alert Groups on the Express List.Also, for Alert groups, the Preview Panel Alert card displays the source icon for each alert.
+ Enhancements in the integration launchpad for HLA data inputs and the Overview page:
- Link out to Log Viewer in Context
- Overview page - Banner adjustment
- New Log Analytics push integration for REST API data input
- Log Analytics integration for Kafka data input
- AWS Firehose Integration for Log Analytics
- New integration for Azure Log Analytics data input
- New integration for Splunk data input in the integration launchpad
* Fixed: Accessibility improvements on the Service Dashboard
#### Version 26.3.4 - March 2025
Fixed: Fixing a bug in the Express list preview panel, for cases where an Alerts Additional info field contains a nested object.
#### Version 26.3.1 - February 2025
* New:
+ Added the ability to simulate all grouping types in Alert Automation Grouping Definitions.
+ Introduced new Health Log Analytics Data Inputs in the Integrations Launchpad.
+ Added support for the Network Traffic Correlation Group in the Express List and Alert form.
+ Introduced a new Link View Visualization for the Network Traffic Correlation Group.
+ Added the "Add Alerts to Group" action in the Express List.
+ Introduced a new role in Event Management (evt\_team\_operator) to support federated teams. Users with this role can:
- Create new integrations for their teams.
- Create and edit alert automations for their teams.
- Access a filtered list of alerts that belong to their teams.
- View the on-call schedule of their teams.
* Changed:
+ Made accessibility improvements.
+ Redesigned the Additional Info field in the Express List.
+ Added new fields to the CI Info in the Express List preview panel.
#### Version 25.3.3 - November 2024
* New Features:
+ Alert Automation - Event Data Mapping: Allows single values from event sources to be directly mapped to standard ServiceNow alert fields within Service Operations Workspace. Note: This feature is only
available on the X release.
+ Group Automation - New Header: Displays grouping efficiency stats, such as total alerts, alert groups, ungrouped alerts, and compression.
+ Express List - Preview Panel: Shows detailed configuration item (CI) information associated with alerts in the preview panel.
+ Integration Launchpad - New Metric Connectors: Added SCOM and Dynatrace metric connectors as new integration tiles.
* Changes:
+ Platform Enhancements: Improved performance and accessibility.
+ Automation Active Switches: Active toggle switches across automations (Ignore, Enrich, Respond, and Group) are now check boxes.
- Enrich & Respond Automation: Added And finally section with two radio buttons:
* Run other enrich alert automations continues matching automations.
* Don’t run other enrich alert automations halts matching automations after execution, except those by other assignment groups.
+ Express List - “Select All”: Pausing the Live list by selecting All prevents new alerts from flowing in, allowing focus on selected alerts.
* Fixes:
+ Grouping Automation: Resolved an issue with grouping criteria deletion.
+ Event Management Connectors:
- vRealize events now return the Node field.
- Improved Event Time mapping in custom connectors.
- Resolved Solarwinds compartment call failures for over 3,000 compartments.
- Fixed ICINGA event retrieval issues.
+ Alert Automation:
- Replaced Enrich Automation toggle with check box.
- Corrected Abort function in Group Simulation.
- Fixed infinite loader in the Identified Issues card in the Alert Overview tab.
- Fixed timeframe filter in Tag-Based Alert Clustering.
#### Version 25.1.15 - August 2024
Fixed: Group By functionality in Lists.
#### Version 24.2.3 - June 2024
* New:
+ Alert Timeline View
+ Link View
+ Free-text search of alerts
+ Keyboard interactions
+ Connector health KPIs
* Changed:
+ Restyled the alert panel
+ Display time format according to user preferences
* Fixed: Alert auto-refresh issues
#### Version 24.1.2 - March 2024
* New:
+ Add Alert Assist to the Express List - Simplify and enrich with technical analysis using Now Assist
+ Manage views (Express List) - Centralized management of predefined views assigned to users and user groups
+ Probable root cause in alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List
+ Define assigned teams in connector setup (Integration Launchpad) - Add the option to assign a connector to a specific team to achieve ownership and assignment to a team
+ Customer connector definition - Add the option to map from received events (Integration Launchpad)
+ Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in the Express List
* Changed: Align Source icons in Express List and Integration Launchpad.
* Fixed:
+ Fixing the loading time of large alert groups
+ Fixing UI for long filter name
+ Fixing live list filters when filtering on complex column
#### Version 23.1.2 - March 2024
* New
+ Add Alert Assist to the Express List - Simplify and enrich with technical analysis using Now Assist
+ Manage views (Express List) - Centralized management of predefined views assigned to users and user groups
+ Probable root cause in alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List
+ Define assigned teams in connector setup (Integration Launchpad) - Add the option to assign a connector to a specific team to achieve ownership and assignment to a team
+ Customer connector definition - Add the option to map from received events (Integration Launchpad)
+ Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in the Express List
* Changed
+ Align Source icons in Express List and Integration Launchpad
* Fixed
+ Fixing the loading time of large alert groups
+ Fixing UI for long filter name
+ Fixing live list filters when filtering on complex column
#### Version 24.0.4 - December 2023
* Fixed:
+ Unable to install Service Operations Workspace
+ Unable to load the playbook tab
#### Version 23.0.0 - December 2023
* Fixed:
+ Unable to install Service Operations Workspace
+ Unable to load the playbook tab
#### Version 22.2.0 - August 2023
* New: Adding visualization for Tag Cluster groups (starting in Vancouver).
* Changed: Update translation files.
* Fixed: Fixing Playbook experience loading errors.
#### Version 22.0.0 - May 2023
* New: Adding agent assist to alert so users can search, view, and attach KB articles to alerts.
* Changed: Mute multiple components.
* Fixed:
+ The donut data automatically refreshed when the user performs an action on the landing page.
+ The 'View all' link is disabled when the donut widget has no data on the landing page.
#### Version 21.6.2 - February 2023
All changes are part of Service Operations Workspace Alert Management app.
#### Version 21.2.3 - November 2022
* Fixed:
+ Header and sub-header texts
+ Dynamic CI Group form
+ Links to tag-based services
+ Sorting on various cards and related lists
+ Landing page column order
#### Version 21.1.3 - September 2022
Fixed: Fix on playbook execution table to reduce the number of records
#### Version 21.1.1 - August 2022
* New: Display related Service Offerings under the impacted services section in the alert overview page
* Changed:
+ Updated service form page layout and related lists
+ New design for the operator's landing page
+ Updated design of the alerts in group card on the alert overview page
* Fixed:
+ Remove redundant new buttons from lists and related lists
+ Remove duplicated close button on alert list
+ Change 'view more' counts on alert overview cards
+ Align alerts in group-related list columns to the main alerts list layout
+ Fix empty state for probable root cause card in alert overview page
+ Fix identified issue card in Alert overview
+ Fix dynamic CI group related lists
#### Version 21.0.0 - June 2022
* Service Operations Workspace gives service desk agents and operations teams a single place to manage work, collaborate, and have shared visibility into issues. It includes a unified user experience for agents and
operations teams to work on the same problem at the same time and solve issues faster. This helps reduce downtime, improve customer satisfaction, and increase productivity across multiple groups.
* Service Operations Workplace ITOM Applications enable you to streamline IT Operations Management workflows and processes for modern operations. You can effectively manage the lifecycle of alerts, find the root cause
and remediate it.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-express-list.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-express-list.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-express-list.html | Service Operations Workspace Express List release notes | Version history for the ITOM Service Operations Workspace Express List application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-express-list.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-express-list.html"><body id="store-rn-itom-service-ops-ws-express-list"><main role="main"><article role="article" class="dita" id="store-rn-itom-service-ops-ws-express-list" aria-labelledby="title_store-rn-itom-service-ops-ws-express-list">
<h1 class="title topictitle1" id="title_store-rn-itom-service-ops-ws-express-list"><span class="ph">Service Operations Workspace</span> Express List release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITOM <span class="ph">Service Operations Workspace</span> Express List application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-service-ops-ws-express-list__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d456655e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 23.2.1 - June 2024</dt>
<dd class="dd" id="store-rn-itom-service-ops-ws-express-list__latest-store-rn-itom-service-ops-ws-express-list">
<ul class="ul" id="store-rn-itom-service-ops-ws-express-list__ul_bgn_ycw_4bc">
<li class="li">New:<ul class="ul" id="store-rn-itom-service-ops-ws-express-list__ul_lbs_zcw_4bc">
<li class="li">Alert Timeline View</li>
<li class="li">Link View</li>
<li class="li">Free-text search of alerts</li>
<li class="li">Keyboard interactions</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-service-ops-ws-express-list__ul_wxg_1dw_4bc">
<li class="li">Restyled the alert panel</li>
<li class="li">Display time format according to user preferences</li>
</ul></li>
<li class="li">Fixed: Alert auto-refresh issues</li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.1.2 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Alert Assist in Express List - Simplify and enrich alerts with technical analysis using Now Assist.</li>
<li class="li">Manage views (Express List) - Centralized management of user views in Express List.</li>
<li class="li">Probable root cause in alert preview panel (Express List) - Add Probable Root Cause tab to alert preview panel in Express List.</li>
<li class="li">Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in Express List.</li>
</ul>
</li>
<li class="li">Changed: Align Source icons in Express List and Integration Launchpad.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed loading time of large alert groups</li>
<li class="li">Fixed UI for long filter name</li>
<li class="li">Fixed live list filters when filtering complex columns</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.1.1 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Alert Assist in Express List - Simplify and enrich alerts with technical analysis using Now Assist.</li>
<li class="li">Manage views (Express List) - Centralized management of user views in Express List.</li>
<li class="li">Probable root cause in alert preview panel (Express List) - Add the Probable Root Cause tab to alert preview panel in Express List.</li>
<li class="li">Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in Express List.</li>
</ul></li>
<li class="li">Changed: Align Source icons in Express List and Integration Launchpad.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed loading time of large alert groups</li>
<li class="li">Fixed UI for long filter name</li>
<li class="li">Fixed live list filters when filtering complex columns</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.2.5 - December 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Missing group indication when the group is added to the list.</li>
<li class="li">Updates are not placed according to the list sort.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.2.4 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Performance improvements</li>
<li class="li">Accessibility changes to comply with WCAG 2.1AA</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixing the duration value in the preview panel</li>
<li class="li">Fixing list crashes when an old filter is saved</li>
<li class="li">Fixing the alert group panel</li>
<li class="li">Fixing the remediation action name truncation</li>
<li class="li">Fixing Cancel button theming</li>
<li class="li">Fixing the alert tags columns and in preview panel</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.0.0 - August 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-service-ops-ws-express-list__ul_lbl_hhn_2yb">
<li class="li">The Express List is a revolutionary tool that has transformed the way you work with alerts. Serving as a centralized and consolidated platform, the Express List streamlines the entire alert management process, enabling
users to efficiently triage, conduct root cause analysis (RCA), and remediate issues with unparalleled ease and speed.</li>
<li class="li">At its core, the Express List is a dynamic and constantly updated list of alerts, ensuring that users always have access to the latest data and real-time insights. Gone are the days of manual refreshing and constantly
switching between various screens; with the Express List, users can stay on top of their alert workflows and take immediate action without delay.</li>
<li class="li">One of the standout features of the Express List is its support for dynamic filtering. Users can quickly apply custom filters to the list, enabling them to focus on specific types of alerts based on priority, configuration
items, impacted services, alert tags, or any other relevant criteria. This empowers users to prioritize their efforts, tackle critical issues first, and efficiently manage their workload.</li>
<li class="li">Furthermore, the Express List is not just a passive display of data but an interactive and proactive platform. It allows users to perform remediation actions directly from within the list, reducing the need to navigate
through different interfaces to address alerts. This seamless integration of remediation capabilities accelerates alert resolution and minimizes downtime, leading to updated overall efficiency.</li>
<li class="li">The inclusion of a preview pane in the Express List is another valuable feature. With this functionality, users can quickly access additional context and essential details about each alert without having to open a separate
page. The preview pane provides a snapshot of the alert, enabling users to grasp the nature of the issue at a glance and make more informed decisions on how to proceed.</li>
<li class="li">In summary, the Express List in the AIOps product of ServiceNow is a game-changer for alert management. Its consolidated approach, real-time updates, dynamic filtering, integrated remediation actions, and preview pane
provide users with a comprehensive and intuitive toolset to effectively tackle the complexities of IT operations. By simplifying and optimizing the alert management process, the Express List significantly improves
productivity and empowers users to deliver swift and efficient resolutions, ultimately enhancing the overall performance of the organization.</li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-express-list.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-express-list.html\"><body id=\"store-rn-itom-service-ops-ws-express-list\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-service-ops-ws-express-list\" aria-labelledby=\"title_store-rn-itom-service-ops-ws-express-list\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-service-ops-ws-express-list\"><span class=\"ph\">Service Operations Workspace</span> Express List release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITOM <span class=\"ph\">Service Operations Workspace</span> Express List application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-service-ops-ws-express-list__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d456655e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n \n <dt class=\"dt dlterm\">Version 23.2.1 - June 2024</dt>\n <dd class=\"dd\" id=\"store-rn-itom-service-ops-ws-express-list__latest-store-rn-itom-service-ops-ws-express-list\">\n <ul class=\"ul\" id=\"store-rn-itom-service-ops-ws-express-list__ul_bgn_ycw_4bc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-service-ops-ws-express-list__ul_lbs_zcw_4bc\">\n <li class=\"li\">Alert Timeline View</li>\n <li class=\"li\">Link View</li>\n <li class=\"li\">Free-text search of alerts</li>\n <li class=\"li\">Keyboard interactions</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-service-ops-ws-express-list__ul_wxg_1dw_4bc\">\n <li class=\"li\">Restyled the alert panel</li>\n <li class=\"li\">Display time format according to user preferences</li>\n </ul></li>\n <li class=\"li\">Fixed: Alert auto-refresh issues</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.1.2 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Alert Assist in Express List - Simplify and enrich alerts with technical analysis using Now Assist.</li>\n <li class=\"li\">Manage views (Express List) - Centralized management of user views in Express List.</li>\n <li class=\"li\">Probable root cause in alert preview panel (Express List) - Add Probable Root Cause tab to alert preview panel in Express List.</li>\n <li class=\"li\">Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in Express List.</li>\n </ul>\n </li>\n <li class=\"li\">Changed: Align Source icons in Express List and Integration Launchpad.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixed loading time of large alert groups</li>\n <li class=\"li\">Fixed UI for long filter name</li>\n <li class=\"li\">Fixed live list filters when filtering complex columns</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.1.1 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Alert Assist in Express List - Simplify and enrich alerts with technical analysis using Now Assist.</li>\n <li class=\"li\">Manage views (Express List) - Centralized management of user views in Express List.</li>\n <li class=\"li\">Probable root cause in alert preview panel (Express List) - Add the Probable Root Cause tab to alert preview panel in Express List.</li>\n <li class=\"li\">Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in Express List.</li>\n </ul></li>\n <li class=\"li\">Changed: Align Source icons in Express List and Integration Launchpad.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixed loading time of large alert groups</li>\n <li class=\"li\">Fixed UI for long filter name</li>\n <li class=\"li\">Fixed live list filters when filtering complex columns</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.2.5 - December 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Missing group indication when the group is added to the list.</li>\n <li class=\"li\">Updates are not placed according to the list sort.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.2.4 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Performance improvements</li>\n <li class=\"li\">Accessibility changes to comply with WCAG 2.1AA</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixing the duration value in the preview panel</li>\n <li class=\"li\">Fixing list crashes when an old filter is saved</li>\n <li class=\"li\">Fixing the alert group panel</li>\n <li class=\"li\">Fixing the remediation action name truncation</li>\n <li class=\"li\">Fixing Cancel button theming</li>\n <li class=\"li\">Fixing the alert tags columns and in preview panel</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-service-ops-ws-express-list__ul_lbl_hhn_2yb\">\n <li class=\"li\">The Express List is a revolutionary tool that has transformed the way you work with alerts. Serving as a centralized and consolidated platform, the Express List streamlines the entire alert management process, enabling\n users to efficiently triage, conduct root cause analysis (RCA), and remediate issues with unparalleled ease and speed.</li>\n <li class=\"li\">At its core, the Express List is a dynamic and constantly updated list of alerts, ensuring that users always have access to the latest data and real-time insights. Gone are the days of manual refreshing and constantly\n switching between various screens; with the Express List, users can stay on top of their alert workflows and take immediate action without delay.</li>\n <li class=\"li\">One of the standout features of the Express List is its support for dynamic filtering. Users can quickly apply custom filters to the list, enabling them to focus on specific types of alerts based on priority, configuration\n items, impacted services, alert tags, or any other relevant criteria. This empowers users to prioritize their efforts, tackle critical issues first, and efficiently manage their workload.</li>\n <li class=\"li\">Furthermore, the Express List is not just a passive display of data but an interactive and proactive platform. It allows users to perform remediation actions directly from within the list, reducing the need to navigate\n through different interfaces to address alerts. This seamless integration of remediation capabilities accelerates alert resolution and minimizes downtime, leading to updated overall efficiency.</li>\n <li class=\"li\">The inclusion of a preview pane in the Express List is another valuable feature. With this functionality, users can quickly access additional context and essential details about each alert without having to open a separate\n page. The preview pane provides a snapshot of the alert, enabling users to grasp the nature of the issue at a glance and make more informed decisions on how to proceed.</li>\n <li class=\"li\">In summary, the Express List in the AIOps product of ServiceNow is a game-changer for alert management. Its consolidated approach, real-time updates, dynamic filtering, integrated remediation actions, and preview pane\n provide users with a comprehensive and intuitive toolset to effectively tackle the complexities of IT operations. By simplifying and optimizing the alert management process, the Express List significantly improves\n productivity and empowers users to deliver swift and efficient resolutions, ultimately enhancing the overall performance of the organization.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Operations Workspace Express List release notes
Version history for the ITOM Service Operations Workspace Express List application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.2.1 - June 2024
* New:
+ Alert Timeline View
+ Link View
+ Free-text search of alerts
+ Keyboard interactions
* Changed:
+ Restyled the alert panel
+ Display time format according to user preferences
* Fixed: Alert auto-refresh issues
#### Version 23.1.2 - March 2024
* New:
+ Alert Assist in Express List - Simplify and enrich alerts with technical analysis using Now Assist.
+ Manage views (Express List) - Centralized management of user views in Express List.
+ Probable root cause in alert preview panel (Express List) - Add Probable Root Cause tab to alert preview panel in Express List.
+ Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in Express List.
* Changed: Align Source icons in Express List and Integration Launchpad.
* Fixed:
+ Fixed loading time of large alert groups
+ Fixed UI for long filter name
+ Fixed live list filters when filtering complex columns
#### Version 23.1.1 - March 2024
* New:
+ Alert Assist in Express List - Simplify and enrich alerts with technical analysis using Now Assist.
+ Manage views (Express List) - Centralized management of user views in Express List.
+ Probable root cause in alert preview panel (Express List) - Add the Probable Root Cause tab to alert preview panel in Express List.
+ Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in Express List.
* Changed: Align Source icons in Express List and Integration Launchpad.
* Fixed:
+ Fixed loading time of large alert groups
+ Fixed UI for long filter name
+ Fixed live list filters when filtering complex columns
#### Version 22.2.5 - December 2023
* Fixed:
+ Missing group indication when the group is added to the list.
+ Updates are not placed according to the list sort.
#### Version 22.2.4 - November 2023
* Changed:
+ Performance improvements
+ Accessibility changes to comply with WCAG 2.1AA
* Fixed:
+ Fixing the duration value in the preview panel
+ Fixing list crashes when an old filter is saved
+ Fixing the alert group panel
+ Fixing the remediation action name truncation
+ Fixing Cancel button theming
+ Fixing the alert tags columns and in preview panel
#### Version 22.0.0 - August 2023
* The Express List is a revolutionary tool that has transformed the way you work with alerts. Serving as a centralized and consolidated platform, the Express List streamlines the entire alert management process, enabling
users to efficiently triage, conduct root cause analysis (RCA), and remediate issues with unparalleled ease and speed.
* At its core, the Express List is a dynamic and constantly updated list of alerts, ensuring that users always have access to the latest data and real-time insights. Gone are the days of manual refreshing and constantly
switching between various screens; with the Express List, users can stay on top of their alert workflows and take immediate action without delay.
* One of the standout features of the Express List is its support for dynamic filtering. Users can quickly apply custom filters to the list, enabling them to focus on specific types of alerts based on priority, configuration
items, impacted services, alert tags, or any other relevant criteria. This empowers users to prioritize their efforts, tackle critical issues first, and efficiently manage their workload.
* Furthermore, the Express List is not just a passive display of data but an interactive and proactive platform. It allows users to perform remediation actions directly from within the list, reducing the need to navigate
through different interfaces to address alerts. This seamless integration of remediation capabilities accelerates alert resolution and minimizes downtime, leading to updated overall efficiency.
* The inclusion of a preview pane in the Express List is another valuable feature. With this functionality, users can quickly access additional context and essential details about each alert without having to open a separate
page. The preview pane provides a snapshot of the alert, enabling users to grasp the nature of the issue at a glance and make more informed decisions on how to proceed.
* In summary, the Express List in the AIOps product of ServiceNow is a game-changer for alert management. Its consolidated approach, real-time updates, dynamic filtering, integrated remediation actions, and preview pane
provide users with a comprehensive and intuitive toolset to effectively tackle the complexities of IT operations. By simplifying and optimizing the alert management process, the Express List significantly improves
productivity and empowers users to deliver swift and efficient resolutions, ultimately enhancing the overall performance of the organization.
| ---
title: Service Operations Workspace Express List release notes
description: Version history for the ITOM Service Operations Workspace Express List
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Service Operations Workspace Express List release notes
Version history for the ITOM Service Operations Workspace Express List application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.2.1 - June 2024
* New:
+ Alert Timeline View
+ Link View
+ Free-text search of alerts
+ Keyboard interactions
* Changed:
+ Restyled the alert panel
+ Display time format according to user preferences
* Fixed: Alert auto-refresh issues
#### Version 23.1.2 - March 2024
* New:
+ Alert Assist in Express List - Simplify and enrich alerts with technical analysis using Now Assist.
+ Manage views (Express List) - Centralized management of user views in Express List.
+ Probable root cause in alert preview panel (Express List) - Add Probable Root Cause tab to alert preview panel in Express List.
+ Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in Express List.
* Changed: Align Source icons in Express List and Integration Launchpad.
* Fixed:
+ Fixed loading time of large alert groups
+ Fixed UI for long filter name
+ Fixed live list filters when filtering complex columns
#### Version 23.1.1 - March 2024
* New:
+ Alert Assist in Express List - Simplify and enrich alerts with technical analysis using Now Assist.
+ Manage views (Express List) - Centralized management of user views in Express List.
+ Probable root cause in alert preview panel (Express List) - Add the Probable Root Cause tab to alert preview panel in Express List.
+ Add alert trends to the alert preview panel (Express list) - Add information on repeated alerts and similar alerts to the alert preview panel in Express List.
* Changed: Align Source icons in Express List and Integration Launchpad.
* Fixed:
+ Fixed loading time of large alert groups
+ Fixed UI for long filter name
+ Fixed live list filters when filtering complex columns
#### Version 22.2.5 - December 2023
* Fixed:
+ Missing group indication when the group is added to the list.
+ Updates are not placed according to the list sort.
#### Version 22.2.4 - November 2023
* Changed:
+ Performance improvements
+ Accessibility changes to comply with WCAG 2.1AA
* Fixed:
+ Fixing the duration value in the preview panel
+ Fixing list crashes when an old filter is saved
+ Fixing the alert group panel
+ Fixing the remediation action name truncation
+ Fixing Cancel button theming
+ Fixing the alert tags columns and in preview panel
#### Version 22.0.0 - August 2023
* The Express List is a revolutionary tool that has transformed the way you work with alerts. Serving as a centralized and consolidated platform, the Express List streamlines the entire alert management process, enabling
users to efficiently triage, conduct root cause analysis (RCA), and remediate issues with unparalleled ease and speed.
* At its core, the Express List is a dynamic and constantly updated list of alerts, ensuring that users always have access to the latest data and real-time insights. Gone are the days of manual refreshing and constantly
switching between various screens; with the Express List, users can stay on top of their alert workflows and take immediate action without delay.
* One of the standout features of the Express List is its support for dynamic filtering. Users can quickly apply custom filters to the list, enabling them to focus on specific types of alerts based on priority, configuration
items, impacted services, alert tags, or any other relevant criteria. This empowers users to prioritize their efforts, tackle critical issues first, and efficiently manage their workload.
* Furthermore, the Express List is not just a passive display of data but an interactive and proactive platform. It allows users to perform remediation actions directly from within the list, reducing the need to navigate
through different interfaces to address alerts. This seamless integration of remediation capabilities accelerates alert resolution and minimizes downtime, leading to updated overall efficiency.
* The inclusion of a preview pane in the Express List is another valuable feature. With this functionality, users can quickly access additional context and essential details about each alert without having to open a separate
page. The preview pane provides a snapshot of the alert, enabling users to grasp the nature of the issue at a glance and make more informed decisions on how to proceed.
* In summary, the Express List in the AIOps product of ServiceNow is a game-changer for alert management. Its consolidated approach, real-time updates, dynamic filtering, integrated remediation actions, and preview pane
provide users with a comprehensive and intuitive toolset to effectively tackle the complexities of IT operations. By simplifying and optimizing the alert management process, the Express List significantly improves
productivity and empowers users to deliver swift and efficient resolutions, ultimately enhancing the overall performance of the organization.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-integrations-launchpad.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-integrations-launchpad.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-integrations-launchpad.html | Service Operations Workspace Integrations launchpad release notes | Version history for the ITOM Service Operations Workspace Integrations launchpad application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-integrations-launchpad.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-integrations-launchpad.html"><body id="store-rn-itom-service-ops-ws-integrations-launchpad"><main role="main"><article role="article" class="dita" id="store-rn-itom-service-ops-ws-integrations-launchpad" aria-labelledby="title_store-rn-itom-service-ops-ws-integrations-launchpad">
<h1 class="title topictitle1" id="title_store-rn-itom-service-ops-ws-integrations-launchpad"><span class="ph">Service Operations Workspace</span> Integrations launchpad release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITOM <span class="ph">Service Operations Workspace</span> Integrations launchpad application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-service-ops-ws-integrations-launchpad__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d41601e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 22.9.5 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added support for Metric Connectors from Integration Launchpad.</li>
<li class="li">Added support for Cribl Health Log Analytics Data Input (Log Connector)</li>
<li class="li">Added ITOM Gateway status for Ingest connectors in Overview Page of Log Connector</li>
<li class="li">Added minimum version requirement modal</li>
<li class="li">Added option to create Mid Web Server from Provide Details page of REST API Log connector.</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Improved Overview Page for Log Connectors</li>
<li class="li">Improved auto refresh of Overview page for Log Connectors</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed accessibility issues</li>
<li class="li">Fixed minor issues in overview page</li>
<li class="li">Cancel button on the Edit popup is unresponsive and does not close the popup when clicked</li>
<li class="li">Save/next button sometimes redirect user to the browse integration page</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 22.8.6 - June 2025</dt>
<dd class="dd" id="store-rn-itom-service-ops-ws-integrations-launchpad__latest-store-rn-itom-service-ops-ws-integrations-launchpad"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">PRB1884316 - Integration Launchpad not working with HLA versions prior to February.</li>
<li class="li">PRB1890903 - Push Connector Instance Deletion Issue Not Created via Integration Launchpad.</li>
<li class="li">PRB1892575 - Integration created for a Dynamic CI service in SRM has a blank "Default CI" field.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 22.8.5 - May 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added integrations to the following Health Log Analytics Data Inputs: <ul class="ul">
<li class="li">REST Data Input</li>
<li class="li">MID Server Data Input</li>
<li class="li">Kafka Data Input</li>
<li class="li">Azure Log Analytics Data Input</li>
</ul>
</li>
<li class="li">Added support for following components in Overview page of data input <ul class="ul">
<li class="li">Added link for Log Viewer in Context menu</li>
<li class="li">Added dynamic to show the status of the data input</li>
<li class="li">Added calculated detection score in the overview page</li>
</ul>
</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed performance issue with overview page</li>
<li class="li">Fixed translation issues</li>
<li class="li">Fixed accessibility issues</li>
<li class="li">The error message is unclear when the custom connector fails to update while in activated mode.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 22.7.7 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-service-ops-ws-integrations-launchpad__ul_wnv_lqx_c2c">
<li class="li">Added integrations to the following Health Log Analytics Data Inputs: <ul class="ul" id="store-rn-itom-service-ops-ws-integrations-launchpad__ul_n4v_lqx_c2c">
<li class="li">TCP Data Input</li>
<li class="li">UDP Data Input</li>
<li class="li">Elasticsearch Data Input</li>
<li class="li">Glide Syslog Data Input</li>
</ul>
</li>
<li class="li">Added an Overview page for Health Log Analytics Data Inputs to display granular integration status.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 22.4.5 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-service-ops-ws-integrations-launchpad__ul_mj1_xcw_4bc">
<li class="li">Existing integrations -> related events tab health state widget</li>
<li class="li">The Integration health widget allows users to understand integration performance and how to improve it.</li>
<li class="li">Optimize integrations by monitoring their health through an overview of performance using recent events in Integration Launchpad.</li>
<li class="li">Realize the value or identify improvements needed for reducing the noise of alerts.</li>
<li class="li">Get suggestions on how to improve core aspects of alert health, including alert suppression, compression, CI binding, metric name mapping, and new alert tags.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.3.2 - March 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Assigned group field for new connectors</li>
<li class="li">Custom connector attribute mapping from received JSONs</li>
</ul></li>
<li class="li">Changed: Align logos with the Express List repository.</li>
</ul></dd>
<dt class="dt dlterm">Version 22.2.3 - February 2024</dt>
<dd class="dd">Small fixes.</dd>
<dt class="dt dlterm">Version 22.2.1 - November 2023</dt>
<dd class="dd">No changes.</dd>
<dt class="dt dlterm">Version 22.1.1 - August 2023</dt>
<dd class="dd"><div class="p"><ul class="ul" id="store-rn-itom-service-ops-ws-integrations-launchpad__ul_u3x_mhn_2yb">
<li class="li">Introducing Integrations Launchpad: Streamline Your ITOM-Health Integrations</li>
<li class="li">Discover a revolutionary solution, Integration Launchpad, that provides a new and updated experience for viewing, configuring, and managing all your available ITOM-Health integrations. With Integrations Launchpad, you
can effortlessly optimize the power of your IT Operations Management by seamlessly managing the following key components:<ul class="ul" id="store-rn-itom-service-ops-ws-integrations-launchpad__ul_dfy_nhn_2yb">
<li class="li">Event Connectors: Simplify event management by leveraging a wide range of connectors tailored to your specific needs. Integrations Launchpad offers a comprehensive collection of event connectors, ensuring seamless
integration and real-time visibility into your critical events.</li>
<li class="li">Metric Policies: Unleash the full potential of metric intelligence with our advanced metric policies. Integrations Launchpad empowers you to configure and manage metric policies, enabling proactive monitoring and
accurate performance insights for your IT infrastructure.</li>
<li class="li">Log Data Inputs: integrate and centralize log data from various sources using Integration Launchpad. Allowing you to configure and manage log data inputs, enabling efficient log monitoring and analysis for updated
troubleshooting and security.</li>
</ul></li>
<li class="li">Integrations Launchpad revolutionizes the way you approach ITOM-Health integrations. With its intuitive interface and powerful features, it empowers you to streamline your operations, increase efficiency, and gain
valuable insights from your IT infrastructure.</li>
</ul></div></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-integrations-launchpad.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-integrations-launchpad.html\"><body id=\"store-rn-itom-service-ops-ws-integrations-launchpad\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-service-ops-ws-integrations-launchpad\" aria-labelledby=\"title_store-rn-itom-service-ops-ws-integrations-launchpad\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-service-ops-ws-integrations-launchpad\"><span class=\"ph\">Service Operations Workspace</span> Integrations launchpad release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITOM <span class=\"ph\">Service Operations Workspace</span> Integrations launchpad application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-service-ops-ws-integrations-launchpad__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d41601e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 22.9.5 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added support for Metric Connectors from Integration Launchpad.</li>\n <li class=\"li\">Added support for Cribl Health Log Analytics Data Input (Log Connector)</li>\n <li class=\"li\">Added ITOM Gateway status for Ingest connectors in Overview Page of Log Connector</li>\n <li class=\"li\">Added minimum version requirement modal</li>\n <li class=\"li\">Added option to create Mid Web Server from Provide Details page of REST API Log connector.</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Improved Overview Page for Log Connectors</li>\n <li class=\"li\">Improved auto refresh of Overview page for Log Connectors</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixed accessibility issues</li>\n <li class=\"li\">Fixed minor issues in overview page</li>\n <li class=\"li\">Cancel button on the Edit popup is unresponsive and does not close the popup when clicked</li>\n <li class=\"li\">Save/next button sometimes redirect user to the browse integration page</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.8.6 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-service-ops-ws-integrations-launchpad__latest-store-rn-itom-service-ops-ws-integrations-launchpad\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">PRB1884316 - Integration Launchpad not working with HLA versions prior to February.</li>\n <li class=\"li\">PRB1890903 - Push Connector Instance Deletion Issue Not Created via Integration Launchpad.</li>\n <li class=\"li\">PRB1892575 - Integration created for a Dynamic CI service in SRM has a blank "Default CI" field.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.8.5 - May 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added integrations to the following Health Log Analytics Data Inputs: <ul class=\"ul\">\n <li class=\"li\">REST Data Input</li>\n <li class=\"li\">MID Server Data Input</li>\n <li class=\"li\">Kafka Data Input</li>\n <li class=\"li\">Azure Log Analytics Data Input</li>\n </ul>\n </li>\n <li class=\"li\">Added support for following components in Overview page of data input <ul class=\"ul\">\n <li class=\"li\">Added link for Log Viewer in Context menu</li>\n <li class=\"li\">Added dynamic to show the status of the data input</li>\n <li class=\"li\">Added calculated detection score in the overview page</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixed performance issue with overview page</li>\n <li class=\"li\">Fixed translation issues</li>\n <li class=\"li\">Fixed accessibility issues</li>\n <li class=\"li\">The error message is unclear when the custom connector fails to update while in activated mode.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.7.7 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-service-ops-ws-integrations-launchpad__ul_wnv_lqx_c2c\">\n <li class=\"li\">Added integrations to the following Health Log Analytics Data Inputs: <ul class=\"ul\" id=\"store-rn-itom-service-ops-ws-integrations-launchpad__ul_n4v_lqx_c2c\">\n <li class=\"li\">TCP Data Input</li>\n <li class=\"li\">UDP Data Input</li>\n <li class=\"li\">Elasticsearch Data Input</li>\n <li class=\"li\">Glide Syslog Data Input</li>\n </ul>\n </li>\n <li class=\"li\">Added an Overview page for Health Log Analytics Data Inputs to display granular integration status.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.4.5 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-service-ops-ws-integrations-launchpad__ul_mj1_xcw_4bc\">\n <li class=\"li\">Existing integrations -> related events tab health state widget</li>\n <li class=\"li\">The Integration health widget allows users to understand integration performance and how to improve it.</li>\n <li class=\"li\">Optimize integrations by monitoring their health through an overview of performance using recent events in Integration Launchpad.</li>\n <li class=\"li\">Realize the value or identify improvements needed for reducing the noise of alerts.</li>\n <li class=\"li\">Get suggestions on how to improve core aspects of alert health, including alert suppression, compression, CI binding, metric name mapping, and new alert tags.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.3.2 - March 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Assigned group field for new connectors</li>\n <li class=\"li\">Custom connector attribute mapping from received JSONs</li>\n </ul></li>\n <li class=\"li\">Changed: Align logos with the Express List repository.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.2.3 - February 2024</dt>\n <dd class=\"dd\">Small fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.2.1 - November 2023</dt>\n <dd class=\"dd\">No changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.1 - August 2023</dt>\n <dd class=\"dd\"><div class=\"p\"><ul class=\"ul\" id=\"store-rn-itom-service-ops-ws-integrations-launchpad__ul_u3x_mhn_2yb\">\n <li class=\"li\">Introducing Integrations Launchpad: Streamline Your ITOM-Health Integrations</li>\n <li class=\"li\">Discover a revolutionary solution, Integration Launchpad, that provides a new and updated experience for viewing, configuring, and managing all your available ITOM-Health integrations. With Integrations Launchpad, you\n can effortlessly optimize the power of your IT Operations Management by seamlessly managing the following key components:<ul class=\"ul\" id=\"store-rn-itom-service-ops-ws-integrations-launchpad__ul_dfy_nhn_2yb\">\n <li class=\"li\">Event Connectors: Simplify event management by leveraging a wide range of connectors tailored to your specific needs. Integrations Launchpad offers a comprehensive collection of event connectors, ensuring seamless\n integration and real-time visibility into your critical events.</li>\n <li class=\"li\">Metric Policies: Unleash the full potential of metric intelligence with our advanced metric policies. Integrations Launchpad empowers you to configure and manage metric policies, enabling proactive monitoring and\n accurate performance insights for your IT infrastructure.</li>\n <li class=\"li\">Log Data Inputs: integrate and centralize log data from various sources using Integration Launchpad. Allowing you to configure and manage log data inputs, enabling efficient log monitoring and analysis for updated\n troubleshooting and security.</li>\n </ul></li>\n <li class=\"li\">Integrations Launchpad revolutionizes the way you approach ITOM-Health integrations. With its intuitive interface and powerful features, it empowers you to streamline your operations, increase efficiency, and gain\n valuable insights from your IT infrastructure.</li>\n </ul></div></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Operations Workspace Integrations launchpad release notes
Version history for the ITOM Service Operations Workspace Integrations launchpad application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 22.9.5 - August 2025
* New:
+ Added support for Metric Connectors from Integration Launchpad.
+ Added support for Cribl Health Log Analytics Data Input (Log Connector)
+ Added ITOM Gateway status for Ingest connectors in Overview Page of Log Connector
+ Added minimum version requirement modal
+ Added option to create Mid Web Server from Provide Details page of REST API Log connector.
* Changed:
+ Improved Overview Page for Log Connectors
+ Improved auto refresh of Overview page for Log Connectors
* Fixed:
+ Fixed accessibility issues
+ Fixed minor issues in overview page
+ Cancel button on the Edit popup is unresponsive and does not close the popup when clicked
+ Save/next button sometimes redirect user to the browse integration page
#### Version 22.8.6 - June 2025
* Fixed:
+ PRB1884316 - Integration Launchpad not working with HLA versions prior to February.
+ PRB1890903 - Push Connector Instance Deletion Issue Not Created via Integration Launchpad.
+ PRB1892575 - Integration created for a Dynamic CI service in SRM has a blank "Default CI" field.
#### Version 22.8.5 - May 2025
* New:
+ Added integrations to the following Health Log Analytics Data Inputs:
- REST Data Input
- MID Server Data Input
- Kafka Data Input
- Azure Log Analytics Data Input
+ Added support for following components in Overview page of data input
- Added link for Log Viewer in Context menu
- Added dynamic to show the status of the data input
- Added calculated detection score in the overview page
* Fixed:
+ Fixed performance issue with overview page
+ Fixed translation issues
+ Fixed accessibility issues
+ The error message is unclear when the custom connector fails to update while in activated mode.
#### Version 22.7.7 - February 2025
* New:
+ Added integrations to the following Health Log Analytics Data Inputs:
- TCP Data Input
- UDP Data Input
- Elasticsearch Data Input
- Glide Syslog Data Input
+ Added an Overview page for Health Log Analytics Data Inputs to display granular integration status.
#### Version 22.4.5 - June 2024
* New:
+ Existing integrations -> related events tab health state widget
+ The Integration health widget allows users to understand integration performance and how to improve it.
+ Optimize integrations by monitoring their health through an overview of performance using recent events in Integration Launchpad.
+ Realize the value or identify improvements needed for reducing the noise of alerts.
+ Get suggestions on how to improve core aspects of alert health, including alert suppression, compression, CI binding, metric name mapping, and new alert tags.
#### Version 22.3.2 - March 2024
* New:
+ Assigned group field for new connectors
+ Custom connector attribute mapping from received JSONs
* Changed: Align logos with the Express List repository.
#### Version 22.2.3 - February 2024
Small fixes.
#### Version 22.2.1 - November 2023
No changes.
#### Version 22.1.1 - August 2023
* Introducing Integrations Launchpad: Streamline Your ITOM-Health Integrations
* Discover a revolutionary solution, Integration Launchpad, that provides a new and updated experience for viewing, configuring, and managing all your available ITOM-Health integrations. With Integrations Launchpad, you
can effortlessly optimize the power of your IT Operations Management by seamlessly managing the following key components:
+ Event Connectors: Simplify event management by leveraging a wide range of connectors tailored to your specific needs. Integrations Launchpad offers a comprehensive collection of event connectors, ensuring seamless
integration and real-time visibility into your critical events.
+ Metric Policies: Unleash the full potential of metric intelligence with our advanced metric policies. Integrations Launchpad empowers you to configure and manage metric policies, enabling proactive monitoring and
accurate performance insights for your IT infrastructure.
+ Log Data Inputs: integrate and centralize log data from various sources using Integration Launchpad. Allowing you to configure and manage log data inputs, enabling efficient log monitoring and analysis for updated
troubleshooting and security.
* Integrations Launchpad revolutionizes the way you approach ITOM-Health integrations. With its intuitive interface and powerful features, it empowers you to streamline your operations, increase efficiency, and gain
valuable insights from your IT infrastructure.
| ---
title: Service Operations Workspace Integrations launchpad release notes
description: Version history for the ITOM Service Operations Workspace Integrations
launchpad application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Service Operations Workspace Integrations launchpad release notes
Version history for the ITOM Service Operations Workspace Integrations launchpad application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 22.9.5 - August 2025
* New:
+ Added support for Metric Connectors from Integration Launchpad.
+ Added support for Cribl Health Log Analytics Data Input (Log Connector)
+ Added ITOM Gateway status for Ingest connectors in Overview Page of Log Connector
+ Added minimum version requirement modal
+ Added option to create Mid Web Server from Provide Details page of REST API Log connector.
* Changed:
+ Improved Overview Page for Log Connectors
+ Improved auto refresh of Overview page for Log Connectors
* Fixed:
+ Fixed accessibility issues
+ Fixed minor issues in overview page
+ Cancel button on the Edit popup is unresponsive and does not close the popup when clicked
+ Save/next button sometimes redirect user to the browse integration page
#### Version 22.8.6 - June 2025
* Fixed:
+ PRB1884316 - Integration Launchpad not working with HLA versions prior to February.
+ PRB1890903 - Push Connector Instance Deletion Issue Not Created via Integration Launchpad.
+ PRB1892575 - Integration created for a Dynamic CI service in SRM has a blank "Default CI" field.
#### Version 22.8.5 - May 2025
* New:
+ Added integrations to the following Health Log Analytics Data Inputs:
- REST Data Input
- MID Server Data Input
- Kafka Data Input
- Azure Log Analytics Data Input
+ Added support for following components in Overview page of data input
- Added link for Log Viewer in Context menu
- Added dynamic to show the status of the data input
- Added calculated detection score in the overview page
* Fixed:
+ Fixed performance issue with overview page
+ Fixed translation issues
+ Fixed accessibility issues
+ The error message is unclear when the custom connector fails to update while in activated mode.
#### Version 22.7.7 - February 2025
* New:
+ Added integrations to the following Health Log Analytics Data Inputs:
- TCP Data Input
- UDP Data Input
- Elasticsearch Data Input
- Glide Syslog Data Input
+ Added an Overview page for Health Log Analytics Data Inputs to display granular integration status.
#### Version 22.4.5 - June 2024
* New:
+ Existing integrations -> related events tab health state widget
+ The Integration health widget allows users to understand integration performance and how to improve it.
+ Optimize integrations by monitoring their health through an overview of performance using recent events in Integration Launchpad.
+ Realize the value or identify improvements needed for reducing the noise of alerts.
+ Get suggestions on how to improve core aspects of alert health, including alert suppression, compression, CI binding, metric name mapping, and new alert tags.
#### Version 22.3.2 - March 2024
* New:
+ Assigned group field for new connectors
+ Custom connector attribute mapping from received JSONs
* Changed: Align logos with the Express List repository.
#### Version 22.2.3 - February 2024
Small fixes.
#### Version 22.2.1 - November 2023
No changes.
#### Version 22.1.1 - August 2023
* Introducing Integrations Launchpad: Streamline Your ITOM-Health Integrations
* Discover a revolutionary solution, Integration Launchpad, that provides a new and updated experience for viewing, configuring, and managing all your available ITOM-Health integrations. With Integrations Launchpad, you
can effortlessly optimize the power of your IT Operations Management by seamlessly managing the following key components:
+ Event Connectors: Simplify event management by leveraging a wide range of connectors tailored to your specific needs. Integrations Launchpad offers a comprehensive collection of event connectors, ensuring seamless
integration and real-time visibility into your critical events.
+ Metric Policies: Unleash the full potential of metric intelligence with our advanced metric policies. Integrations Launchpad empowers you to configure and manage metric policies, enabling proactive monitoring and
accurate performance insights for your IT infrastructure.
+ Log Data Inputs: integrate and centralize log data from various sources using Integration Launchpad. Allowing you to configure and manage log data inputs, enabling efficient log monitoring and analysis for updated
troubleshooting and security.
* Integrations Launchpad revolutionizes the way you approach ITOM-Health integrations. With its intuitive interface and powerful features, it empowers you to streamline your operations, increase efficiency, and gain
valuable insights from your IT infrastructure.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-link-view.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-link-view.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-link-view.html | Service Operations Workspace Link View release notes | Version history for the ITOM Service Operations Workspace Link View application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-link-view.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-link-view.html"><body id="store-rn-itom-service-ops-ws-link-view"><main role="main"><article role="article" class="dita" id="store-rn-itom-service-ops-ws-link-view" aria-labelledby="title_store-rn-itom-service-ops-ws-link-view">
<h1 class="title topictitle1" id="title_store-rn-itom-service-ops-ws-link-view"><span class="ph">Service Operations Workspace</span> Link View release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITOM <span class="ph">Service Operations Workspace</span> Link View application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-service-ops-ws-link-view__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d343041e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 24.0.2 - May 2024</dt>
<dd class="dd" id="store-rn-itom-service-ops-ws-link-view__latest-store-rn-itom-service-ops-ws-link-view">
<ul class="ul">
<li class="li">Link View is a new feature in the Service Operations Workspace - Express list providing a novel way to visualize tag-based alert groups (other group types in future versions). Each alert carries a multitude of attributes,
and Link View acts as a cohesive force, illuminating and linking these attributes to shed light on shared elements across different alerts, offering valuable insights into potential root causes.</li>
<li class="li">Link View marks the advent of our first CMDB-less map, transforming how customers approach incident resolution. By visually representing a group of alerts, users can rapidly triage and decode shared attributes in a single
glance. This feature represents a leap forward in intuitive alert management.</li>
<li class="li">For users navigating the complexities of IT operations without a mature CMDB or even an initiated discovery process, Link View becomes an indispensable tool. It empowers them to create a visual chart mapping connections
within nodes/hosts present in a group of alerts, facilitating efficient troubleshooting and understanding of interdependencies.</li>
<li class="li">The true potency of Link View unfolds when integrated with a mature CMDB. At this juncture, it transforms into a dynamic tool, offering a comprehensive understanding of the impact of alert groups. Link View leverages the
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never before.</li>
<li class="li">The end goal is to improve the incident response times and troubleshooting efficiency, ultimately transforming the way Operators perform their jobs in the dynamic landscape of IT operations</li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-link-view.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-link-view.html\"><body id=\"store-rn-itom-service-ops-ws-link-view\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-service-ops-ws-link-view\" aria-labelledby=\"title_store-rn-itom-service-ops-ws-link-view\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-service-ops-ws-link-view\"><span class=\"ph\">Service Operations Workspace</span> Link View release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITOM <span class=\"ph\">Service Operations Workspace</span> Link View application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-service-ops-ws-link-view__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d343041e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n \n <dt class=\"dt dlterm\">Version 24.0.2 - May 2024</dt>\n <dd class=\"dd\" id=\"store-rn-itom-service-ops-ws-link-view__latest-store-rn-itom-service-ops-ws-link-view\">\n <ul class=\"ul\">\n <li class=\"li\">Link View is a new feature in the Service Operations Workspace - Express list providing a novel way to visualize tag-based alert groups (other group types in future versions). Each alert carries a multitude of attributes,\n and Link View acts as a cohesive force, illuminating and linking these attributes to shed light on shared elements across different alerts, offering valuable insights into potential root causes.</li>\n <li class=\"li\">Link View marks the advent of our first CMDB-less map, transforming how customers approach incident resolution. By visually representing a group of alerts, users can rapidly triage and decode shared attributes in a single\n glance. This feature represents a leap forward in intuitive alert management.</li>\n <li class=\"li\">For users navigating the complexities of IT operations without a mature CMDB or even an initiated discovery process, Link View becomes an indispensable tool. It empowers them to create a visual chart mapping connections\n within nodes/hosts present in a group of alerts, facilitating efficient troubleshooting and understanding of interdependencies.</li>\n <li class=\"li\">The true potency of Link View unfolds when integrated with a mature CMDB. At this juncture, it transforms into a dynamic tool, offering a comprehensive understanding of the impact of alert groups. Link View leverages the\n CMDB's topology to unveil impacted services, identify probable root causes, establish connections between configuration items (hosts), and even activate remediation flows on these items, streamlining incident resolution like\n never before.</li>\n <li class=\"li\">The end goal is to improve the incident response times and troubleshooting efficiency, ultimately transforming the way Operators perform their jobs in the dynamic landscape of IT operations</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Operations Workspace Link View release notes
Version history for the ITOM Service Operations Workspace Link View application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 24.0.2 - May 2024
* Link View is a new feature in the Service Operations Workspace - Express list providing a novel way to visualize tag-based alert groups (other group types in future versions). Each alert carries a multitude of attributes,
and Link View acts as a cohesive force, illuminating and linking these attributes to shed light on shared elements across different alerts, offering valuable insights into potential root causes.
* Link View marks the advent of our first CMDB-less map, transforming how customers approach incident resolution. By visually representing a group of alerts, users can rapidly triage and decode shared attributes in a single
glance. This feature represents a leap forward in intuitive alert management.
* For users navigating the complexities of IT operations without a mature CMDB or even an initiated discovery process, Link View becomes an indispensable tool. It empowers them to create a visual chart mapping connections
within nodes/hosts present in a group of alerts, facilitating efficient troubleshooting and understanding of interdependencies.
* The true potency of Link View unfolds when integrated with a mature CMDB. At this juncture, it transforms into a dynamic tool, offering a comprehensive understanding of the impact of alert groups. Link View leverages the
CMDB's topology to unveil impacted services, identify probable root causes, establish connections between configuration items (hosts), and even activate remediation flows on these items, streamlining incident resolution like
never before.
* The end goal is to improve the incident response times and troubleshooting efficiency, ultimately transforming the way Operators perform their jobs in the dynamic landscape of IT operations
| ---
title: Service Operations Workspace Link View release notes
description: Version history for the ITOM Service Operations Workspace Link View application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Service Operations Workspace Link View release notes
Version history for the ITOM Service Operations Workspace Link View application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 24.0.2 - May 2024
* Link View is a new feature in the Service Operations Workspace - Express list providing a novel way to visualize tag-based alert groups (other group types in future versions). Each alert carries a multitude of attributes,
and Link View acts as a cohesive force, illuminating and linking these attributes to shed light on shared elements across different alerts, offering valuable insights into potential root causes.
* Link View marks the advent of our first CMDB-less map, transforming how customers approach incident resolution. By visually representing a group of alerts, users can rapidly triage and decode shared attributes in a single
glance. This feature represents a leap forward in intuitive alert management.
* For users navigating the complexities of IT operations without a mature CMDB or even an initiated discovery process, Link View becomes an indispensable tool. It empowers them to create a visual chart mapping connections
within nodes/hosts present in a group of alerts, facilitating efficient troubleshooting and understanding of interdependencies.
* The true potency of Link View unfolds when integrated with a mature CMDB. At this juncture, it transforms into a dynamic tool, offering a comprehensive understanding of the impact of alert groups. Link View leverages the
CMDB's topology to unveil impacted services, identify probable root causes, establish connections between configuration items (hosts), and even activate remediation flows on these items, streamlining incident resolution like
never before.
* The end goal is to improve the incident response times and troubleshooting efficiency, ultimately transforming the way Operators perform their jobs in the dynamic landscape of IT operations
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-metric-explorer.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-metric-explorer.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-metric-explorer.html | Service Operations Workspace Metric Explorer release notes | Version history for the ITOM Service Operations Workspace Metric Explorer application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-metric-explorer.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-metric-explorer.html"><body id="store-rn-itom-service-ops-ws-metric-explorer"><main role="main"><article role="article" class="dita" id="store-rn-itom-service-ops-ws-metric-explorer" aria-labelledby="title_store-rn-itom-service-ops-ws-metric-explorer">
<h1 class="title topictitle1" id="title_store-rn-itom-service-ops-ws-metric-explorer"><span class="ph">Service Operations Workspace</span> Metric Explorer release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITOM <span class="ph">Service Operations Workspace</span> Metric Explorer application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-service-ops-ws-metric-explorer__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d529665e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 24.8.0 - August 2025</dt>
<dd class="dd">Fixed: Fixed a problem when loading specific metrics by ID.</dd>
<dt class="dt dlterm">Version 24.7.3 - May 2025</dt>
<dd class="dd" id="store-rn-itom-service-ops-ws-metric-explorer__latest-store-rn-itom-service-ops-ws-metric-explorer"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Missing feature metrics of Azure DB Metrics cloud policy</li>
<li class="li">Metric Explorer tab loading issue</li>
<li class="li">Accessibility- Missing tooltips</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 24.4.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixing a problem in the Date-Time picker</li>
<li class="li">Fixing an issue presenting alerts when selecting 'Show alerts on CI'</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 24.3.6 - December 2024</dt>
<dd class="dd">Fixed: Fixed the link from the Express list > Preview Panel > Info tab > CI details popover to the Metric Explorer.</dd>
<dt class="dt dlterm">Version 24.3.3 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Accessibility improvements</li>
<li class="li">Fixed: Date range picker fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 24.2.1 - July 2024</dt>
<dd class="dd">Fixed: Localization and translation issue in the Metric Explorer.</dd>
<dt class="dt dlterm">Version 24.2.0 - March 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Add throttling and limit the amount of series in the getMetricsPerEntryPoint API</li>
<li class="li">Adding a button navigating to ME when there is no metric content</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 22.5.2 - November 2023</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 22.3.0 - August 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itom-service-ops-ws-metric-explorer__ul_a4r_z4f_2yb">
<li class="li">Metric Explorer for Service Operations Workspace enables operators to investigate metric behavior and compare and correlate different metrics across hosts, applications and services, in order to troubleshoot issues and
find their root cause.</li>
<li class="li">The application improves the Agent Client Collector Monitoring solution, providing operators with better visualization of metrics across CIs as well as better understanding of anomalies, alerts, and relations between
metrics.</li>
<li class="li">With Metric Explorer, you can explore metrics related to a specific alert, or choose a CI and explore its metrics. You can compare and correlate host metrics with multiple application metrics, service entry points and
more.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-metric-explorer.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-ops-ws-metric-explorer.html\"><body id=\"store-rn-itom-service-ops-ws-metric-explorer\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-service-ops-ws-metric-explorer\" aria-labelledby=\"title_store-rn-itom-service-ops-ws-metric-explorer\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-service-ops-ws-metric-explorer\"><span class=\"ph\">Service Operations Workspace</span> Metric Explorer release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITOM <span class=\"ph\">Service Operations Workspace</span> Metric Explorer application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-service-ops-ws-metric-explorer__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d529665e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 24.8.0 - August 2025</dt>\n <dd class=\"dd\">Fixed: Fixed a problem when loading specific metrics by ID.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.7.3 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-service-ops-ws-metric-explorer__latest-store-rn-itom-service-ops-ws-metric-explorer\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Missing feature metrics of Azure DB Metrics cloud policy</li>\n <li class=\"li\">Metric Explorer tab loading issue</li>\n <li class=\"li\">Accessibility- Missing tooltips</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.4.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixing a problem in the Date-Time picker</li>\n <li class=\"li\">Fixing an issue presenting alerts when selecting 'Show alerts on CI'</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.3.6 - December 2024</dt>\n <dd class=\"dd\">Fixed: Fixed the link from the Express list > Preview Panel > Info tab > CI details popover to the Metric Explorer.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.3.3 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Accessibility improvements</li>\n <li class=\"li\">Fixed: Date range picker fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.1 - July 2024</dt>\n <dd class=\"dd\">Fixed: Localization and translation issue in the Metric Explorer.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.0 - March 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Add throttling and limit the amount of series in the getMetricsPerEntryPoint API</li>\n <li class=\"li\">Adding a button navigating to ME when there is no metric content</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.5.2 - November 2023</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.3.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itom-service-ops-ws-metric-explorer__ul_a4r_z4f_2yb\">\n <li class=\"li\">Metric Explorer for Service Operations Workspace enables operators to investigate metric behavior and compare and correlate different metrics across hosts, applications and services, in order to troubleshoot issues and\n find their root cause.</li>\n <li class=\"li\">The application improves the Agent Client Collector Monitoring solution, providing operators with better visualization of metrics across CIs as well as better understanding of anomalies, alerts, and relations between\n metrics.</li>\n <li class=\"li\">With Metric Explorer, you can explore metrics related to a specific alert, or choose a CI and explore its metrics. You can compare and correlate host metrics with multiple application metrics, service entry points and\n more.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Operations Workspace Metric Explorer release notes
Version history for the ITOM Service Operations Workspace Metric Explorer application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 24.8.0 - August 2025
Fixed: Fixed a problem when loading specific metrics by ID.
#### Version 24.7.3 - May 2025
* Fixed:
+ Missing feature metrics of Azure DB Metrics cloud policy
+ Metric Explorer tab loading issue
+ Accessibility- Missing tooltips
#### Version 24.4.0 - February 2025
* Fixed:
+ Fixing a problem in the Date-Time picker
+ Fixing an issue presenting alerts when selecting 'Show alerts on CI'
#### Version 24.3.6 - December 2024
Fixed: Fixed the link from the Express list > Preview Panel > Info tab > CI details popover to the Metric Explorer.
#### Version 24.3.3 - November 2024
* Changed: Accessibility improvements
* Fixed: Date range picker fixes
#### Version 24.2.1 - July 2024
Fixed: Localization and translation issue in the Metric Explorer.
#### Version 24.2.0 - March 2024
* Fixed:
+ Add throttling and limit the amount of series in the getMetricsPerEntryPoint API
+ Adding a button navigating to ME when there is no metric content
#### Version 22.5.2 - November 2023
Minor bug fixes.
#### Version 22.3.0 - August 2023
* Metric Explorer for Service Operations Workspace enables operators to investigate metric behavior and compare and correlate different metrics across hosts, applications and services, in order to troubleshoot issues and
find their root cause.
* The application improves the Agent Client Collector Monitoring solution, providing operators with better visualization of metrics across CIs as well as better understanding of anomalies, alerts, and relations between
metrics.
* With Metric Explorer, you can explore metrics related to a specific alert, or choose a CI and explore its metrics. You can compare and correlate host metrics with multiple application metrics, service entry points and
more.
| ---
title: Service Operations Workspace Metric Explorer release notes
description: Version history for the ITOM Service Operations Workspace Metric Explorer
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Service Operations Workspace Metric Explorer release notes
Version history for the ITOM Service Operations Workspace Metric Explorer application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 24.8.0 - August 2025
Fixed: Fixed a problem when loading specific metrics by ID.
#### Version 24.7.3 - May 2025
* Fixed:
+ Missing feature metrics of Azure DB Metrics cloud policy
+ Metric Explorer tab loading issue
+ Accessibility- Missing tooltips
#### Version 24.4.0 - February 2025
* Fixed:
+ Fixing a problem in the Date-Time picker
+ Fixing an issue presenting alerts when selecting 'Show alerts on CI'
#### Version 24.3.6 - December 2024
Fixed: Fixed the link from the Express list > Preview Panel > Info tab > CI details popover to the Metric Explorer.
#### Version 24.3.3 - November 2024
* Changed: Accessibility improvements
* Fixed: Date range picker fixes
#### Version 24.2.1 - July 2024
Fixed: Localization and translation issue in the Metric Explorer.
#### Version 24.2.0 - March 2024
* Fixed:
+ Add throttling and limit the amount of series in the getMetricsPerEntryPoint API
+ Adding a button navigating to ME when there is no metric content
#### Version 22.5.2 - November 2023
Minor bug fixes.
#### Version 22.3.0 - August 2023
* Metric Explorer for Service Operations Workspace enables operators to investigate metric behavior and compare and correlate different metrics across hosts, applications and services, in order to troubleshoot issues and
find their root cause.
* The application improves the Agent Client Collector Monitoring solution, providing operators with better visualization of metrics across CIs as well as better understanding of anomalies, alerts, and relations between
metrics.
* With Metric Explorer, you can explore metrics related to a specific alert, or choose a CI and explore its metrics. You can compare and correlate host metrics with multiple application metrics, service entry points and
more.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-reliability-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-service-reliability-mgmt.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-service-reliability-mgmt.html | Service Reliability Management release notes | Version history for the Service Reliability Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-reliability-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-service-reliability-mgmt.html"><body id="store-rn-itom-service-reliability-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-itom-service-reliability-mgmt" aria-labelledby="title_store-rn-itom-service-reliability-mgmt">
<h1 class="title topictitle1" id="title_store-rn-itom-service-reliability-mgmt"><span class="ph">Service Reliability Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Reliability Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-service-reliability-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d51100e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.4.0 - August 2025</dt>
<dd class="dd">For ServiceNow customers with teams modernizing into, or already practicing, Site Reliability Engineering (SRE), the Service Reliability Management (SRM) application provides a self-serve, guided experience for on-call teams
to autonomously manage the health of their technical services using SRE principles. The experience is built using the Service Operations Workspace application and combines ITOM and ITSM capabilities into a single service
operations workflow. Key capabilities include team-based access, self-serve on-call scheduling, and service-level objectives.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Service Reliability Management release notes
Version history for the Service Reliability Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.4.0 - August 2025
For ServiceNow customers with teams modernizing into, or already practicing, Site Reliability Engineering (SRE), the Service Reliability Management (SRM) application provides a self-serve, guided experience for on-call teams
to autonomously manage the health of their technical services using SRE principles. The experience is built using the Service Operations Workspace application and combines ITOM and ITSM capabilities into a single service
operations workflow. Key capabilities include team-based access, self-serve on-call scheduling, and service-level objectives.
| ---
title: Service Reliability Management release notes
description: Version history for the Service Reliability Management application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Service Reliability Management release notes
Version history for the Service Reliability Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.4.0 - August 2025
For ServiceNow customers with teams modernizing into, or already practicing, Site Reliability Engineering (SRE), the Service Reliability Management (SRM) application provides a self-serve, guided experience for on-call teams
to autonomously manage the health of their technical services using SRE principles. The experience is built using the Service Operations Workspace application and combines ITOM and ITSM capabilities into a single service
operations workflow. Key capabilities include team-based access, self-serve on-call scheduling, and service-level objectives.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-alert-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-alert-mgmt.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-sow-alert-mgmt.html | Service Operations Workspace Alert Management release notes | Version history for the Service Operations Workspace Alert Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-sow-alert-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-sow-alert-mgmt.html"><body id="store-rn-itom-sow-alert-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-itom-sow-alert-mgmt" aria-labelledby="title_store-rn-itom-sow-alert-mgmt">
<h1 class="title topictitle1" id="title_store-rn-itom-sow-alert-mgmt"><span class="ph">Service Operations Workspace</span> Alert Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Operations Workspace</span> Alert Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-sow-alert-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d288643e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.6.3 - February 2023</dt>
<dd class="dd" id="store-rn-itom-sow-alert-mgmt__latest-store-rn-itom-sow-alert-mgmt"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Removing dependency on the Playbook experience plugin</li>
<li class="li">Changing to store-based Service Dashboard app</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Service Operations Workspace Alert Management release notes
Version history for the Service Operations Workspace Alert Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.6.3 - February 2023
* Fixed:
+ Removing dependency on the Playbook experience plugin
+ Changing to store-based Service Dashboard app
| ---
title: Service Operations Workspace Alert Management release notes
description: Version history for the Service Operations Workspace Alert Management
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Service Operations Workspace Alert Management release notes
Version history for the Service Operations Workspace Alert Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.6.3 - February 2023
* Fixed:
+ Removing dependency on the Playbook experience plugin
+ Changing to store-based Service Dashboard app
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-log-analytics.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-log-analytics.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-sow-log-analytics.html | Service Operations Workspace Log Analytics release notes | Version history for the Service Operations Workspace Log Analytics application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-sow-log-analytics.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-sow-log-analytics.html"><body id="store-rn-itom-sow-log-analytics"><main role="main"><article role="article" class="dita" id="store-rn-itom-sow-log-analytics" aria-labelledby="title_store-rn-itom-sow-log-analytics">
<h1 class="title topictitle1" id="title_store-rn-itom-sow-log-analytics"><span class="ph">Service Operations Workspace</span> Log Analytics release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Operations Workspace</span> Log Analytics application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-sow-log-analytics__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d105598e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 23.0.0 - March 2024</dt>
<dd class="dd" id="store-rn-itom-sow-log-analytics__latest-store-rn-itom-sow-log-analytics">Hidden app.</dd>
<dt class="dt dlterm">Version 24.0.3 - November 2023</dt>
<dd class="dd">Several bug fixes.</dd>
<dt class="dt dlterm">Version 22.5.2 - November 2023</dt>
<dd class="dd">No changes.</dd>
<dt class="dt dlterm">Version 22.1.2 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Added support for drill-down from dashboards to Log Viewer.</li>
<li class="li">Fixed: Bug fixes.</li>
</ul></dd>
<dt class="dt dlterm">Version 22.0.0 - May 2023</dt>
<dd class="dd">Fixed: Several bug fixes.</dd>
<dt class="dt dlterm">Version 21.3.2 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">MID Server cluster: Health Log Analytics now supports MID Server clusters for all puller data inputs. For failover protection, MID Server clusters use a configured order to determine which available MID Server
to use next when a failure occurs.</li>
<li class="li">Test Outcome table: Added to the Data Input Mapping form, the table shows the outcome of your mapping script on log samples, log sources and source types. The table is updated when the log samples are
refreshed and you select Test to test the script.</li>
</ul></li>
<li class="li">Changed: Improvements to the Data Input Mapping form: The maximum number of log samples was increased to 5000 and responsiveness was updated.</li>
<li class="li">Fixed: Several bug fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 21.2.7 - November 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">HLA configuration migration: Enables you to export data inputs and source types configuration as an update set, import the update set to the target instance, and start streaming logs using the imported
configuration.</li>
<li class="li">Test mode: A designated mode for stabilizing data input mapping. When Test mode is On, the streamed logs do not go through the standard log processing flow but are instead stored under a temporary component in
Elasticsearch, which is deleted when Test mode is set to Off.</li>
<li class="li">Test data input connection: Ensures that the data input is configured correctly. When you select Test connection, Health Log Analytics tries to connect the MID Server to the data repository.</li>
<li class="li">Out-of-the-box Operational dashboard: A predefined dashboard with the most common log data visualizations to help you monitor your log data. Using this dashboard, you can view log behavior in the last 24
hours and better understand the health of your application services.</li>
<li class="li">Content packs: The ability to configure data streaming for Linux systems with one simple click using the new content packages. This process automatically triggers different functions that shorten onboarding
time for the Health Log Analytics application by implementing content packs. The packs contain default source types and mapping script templates that save you the time it takes to create them from scratch.</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Improvements in the data input mapping form that show the log sources to be created by the current mapping script. Added the ability to increase the number of log samples to 500.</li>
<li class="li">The ability to delete log sources together with their associated indices in Elasticsearch.</li>
</ul></li>
<li class="li">Fixed: Surrounding logs issues.</li>
</ul></dd>
<dt class="dt dlterm">Version 21.1.3 - August 2022</dt>
<dd class="dd">The initial release of Service Operations Workspace Log viewer</dd>
<dt class="dt dlterm">Version 21.0.2 - June 2022</dt>
<dd class="dd">New: Service Operations Workspace Log viewer</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-sow-log-analytics.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-sow-log-analytics.html\"><body id=\"store-rn-itom-sow-log-analytics\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-sow-log-analytics\" aria-labelledby=\"title_store-rn-itom-sow-log-analytics\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-sow-log-analytics\"><span class=\"ph\">Service Operations Workspace</span> Log Analytics release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Operations Workspace</span> Log Analytics application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-sow-log-analytics__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d105598e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 23.0.0 - March 2024</dt>\n <dd class=\"dd\" id=\"store-rn-itom-sow-log-analytics__latest-store-rn-itom-sow-log-analytics\">Hidden app.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.3 - November 2023</dt>\n <dd class=\"dd\">Several bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.5.2 - November 2023</dt>\n <dd class=\"dd\">No changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.2 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Added support for drill-down from dashboards to Log Viewer.</li>\n <li class=\"li\">Fixed: Bug fixes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.0 - May 2023</dt>\n <dd class=\"dd\">Fixed: Several bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 21.3.2 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">MID Server cluster: Health Log Analytics now supports MID Server clusters for all puller data inputs. For failover protection, MID Server clusters use a configured order to determine which available MID Server\n to use next when a failure occurs.</li>\n <li class=\"li\">Test Outcome table: Added to the Data Input Mapping form, the table shows the outcome of your mapping script on log samples, log sources and source types. The table is updated when the log samples are\n refreshed and you select Test to test the script.</li>\n </ul></li>\n <li class=\"li\">Changed: Improvements to the Data Input Mapping form: The maximum number of log samples was increased to 5000 and responsiveness was updated.</li>\n <li class=\"li\">Fixed: Several bug fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 21.2.7 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">HLA configuration migration: Enables you to export data inputs and source types configuration as an update set, import the update set to the target instance, and start streaming logs using the imported\n configuration.</li>\n <li class=\"li\">Test mode: A designated mode for stabilizing data input mapping. When Test mode is On, the streamed logs do not go through the standard log processing flow but are instead stored under a temporary component in\n Elasticsearch, which is deleted when Test mode is set to Off.</li>\n <li class=\"li\">Test data input connection: Ensures that the data input is configured correctly. When you select Test connection, Health Log Analytics tries to connect the MID Server to the data repository.</li>\n <li class=\"li\">Out-of-the-box Operational dashboard: A predefined dashboard with the most common log data visualizations to help you monitor your log data. Using this dashboard, you can view log behavior in the last 24\n hours and better understand the health of your application services.</li>\n <li class=\"li\">Content packs: The ability to configure data streaming for Linux systems with one simple click using the new content packages. This process automatically triggers different functions that shorten onboarding\n time for the Health Log Analytics application by implementing content packs. The packs contain default source types and mapping script templates that save you the time it takes to create them from scratch.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Improvements in the data input mapping form that show the log sources to be created by the current mapping script. Added the ability to increase the number of log samples to 500.</li>\n <li class=\"li\">The ability to delete log sources together with their associated indices in Elasticsearch.</li>\n </ul></li>\n <li class=\"li\">Fixed: Surrounding logs issues.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 21.1.3 - August 2022</dt>\n <dd class=\"dd\">The initial release of Service Operations Workspace Log viewer</dd>\n \n \n <dt class=\"dt dlterm\">Version 21.0.2 - June 2022</dt>\n <dd class=\"dd\">New: Service Operations Workspace Log viewer</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Operations Workspace Log Analytics release notes
Version history for the Service Operations Workspace Log Analytics application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.0.0 - March 2024
Hidden app.
#### Version 24.0.3 - November 2023
Several bug fixes.
#### Version 22.5.2 - November 2023
No changes.
#### Version 22.1.2 - August 2023
* New: Added support for drill-down from dashboards to Log Viewer.
* Fixed: Bug fixes.
#### Version 22.0.0 - May 2023
Fixed: Several bug fixes.
#### Version 21.3.2 - February 2023
* New:
+ MID Server cluster: Health Log Analytics now supports MID Server clusters for all puller data inputs. For failover protection, MID Server clusters use a configured order to determine which available MID Server
to use next when a failure occurs.
+ Test Outcome table: Added to the Data Input Mapping form, the table shows the outcome of your mapping script on log samples, log sources and source types. The table is updated when the log samples are
refreshed and you select Test to test the script.
* Changed: Improvements to the Data Input Mapping form: The maximum number of log samples was increased to 5000 and responsiveness was updated.
* Fixed: Several bug fixes
#### Version 21.2.7 - November 2022
* New:
+ HLA configuration migration: Enables you to export data inputs and source types configuration as an update set, import the update set to the target instance, and start streaming logs using the imported
configuration.
+ Test mode: A designated mode for stabilizing data input mapping. When Test mode is On, the streamed logs do not go through the standard log processing flow but are instead stored under a temporary component in
Elasticsearch, which is deleted when Test mode is set to Off.
+ Test data input connection: Ensures that the data input is configured correctly. When you select Test connection, Health Log Analytics tries to connect the MID Server to the data repository.
+ Out-of-the-box Operational dashboard: A predefined dashboard with the most common log data visualizations to help you monitor your log data. Using this dashboard, you can view log behavior in the last 24
hours and better understand the health of your application services.
+ Content packs: The ability to configure data streaming for Linux systems with one simple click using the new content packages. This process automatically triggers different functions that shorten onboarding
time for the Health Log Analytics application by implementing content packs. The packs contain default source types and mapping script templates that save you the time it takes to create them from scratch.
* Changed:
+ Improvements in the data input mapping form that show the log sources to be created by the current mapping script. Added the ability to increase the number of log samples to 500.
+ The ability to delete log sources together with their associated indices in Elasticsearch.
* Fixed: Surrounding logs issues.
#### Version 21.1.3 - August 2022
The initial release of Service Operations Workspace Log viewer
#### Version 21.0.2 - June 2022
New: Service Operations Workspace Log viewer
| ---
title: Service Operations Workspace Log Analytics release notes
description: Version history for the Service Operations Workspace Log Analytics application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Service Operations Workspace Log Analytics release notes
Version history for the Service Operations Workspace Log Analytics application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.0.0 - March 2024
Hidden app.
#### Version 24.0.3 - November 2023
Several bug fixes.
#### Version 22.5.2 - November 2023
No changes.
#### Version 22.1.2 - August 2023
* New: Added support for drill-down from dashboards to Log Viewer.
* Fixed: Bug fixes.
#### Version 22.0.0 - May 2023
Fixed: Several bug fixes.
#### Version 21.3.2 - February 2023
* New:
+ MID Server cluster: Health Log Analytics now supports MID Server clusters for all puller data inputs. For failover protection, MID Server clusters use a configured order to determine which available MID Server
to use next when a failure occurs.
+ Test Outcome table: Added to the Data Input Mapping form, the table shows the outcome of your mapping script on log samples, log sources and source types. The table is updated when the log samples are
refreshed and you select Test to test the script.
* Changed: Improvements to the Data Input Mapping form: The maximum number of log samples was increased to 5000 and responsiveness was updated.
* Fixed: Several bug fixes
#### Version 21.2.7 - November 2022
* New:
+ HLA configuration migration: Enables you to export data inputs and source types configuration as an update set, import the update set to the target instance, and start streaming logs using the imported
configuration.
+ Test mode: A designated mode for stabilizing data input mapping. When Test mode is On, the streamed logs do not go through the standard log processing flow but are instead stored under a temporary component in
Elasticsearch, which is deleted when Test mode is set to Off.
+ Test data input connection: Ensures that the data input is configured correctly. When you select Test connection, Health Log Analytics tries to connect the MID Server to the data repository.
+ Out-of-the-box Operational dashboard: A predefined dashboard with the most common log data visualizations to help you monitor your log data. Using this dashboard, you can view log behavior in the last 24
hours and better understand the health of your application services.
+ Content packs: The ability to configure data streaming for Linux systems with one simple click using the new content packages. This process automatically triggers different functions that shorten onboarding
time for the Health Log Analytics application by implementing content packs. The packs contain default source types and mapping script templates that save you the time it takes to create them from scratch.
* Changed:
+ Improvements in the data input mapping form that show the log sources to be created by the current mapping script. Added the ability to increase the number of log samples to 500.
+ The ability to delete log sources together with their associated indices in Elasticsearch.
* Fixed: Surrounding logs issues.
#### Version 21.1.3 - August 2022
The initial release of Service Operations Workspace Log viewer
#### Version 21.0.2 - June 2022
New: Service Operations Workspace Log viewer
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-service-map-monitoring.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-service-map-monitoring.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-sow-service-map-monitoring.html | Service Operations Workspace Service Map Monitoring release notes | Version history for the Service Operations Workspace Service Map Monitoring application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-sow-service-map-monitoring.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-sow-service-map-monitoring.html"><body id="store-rn-itom-sow-service-map-monitoring"><main role="main"><article role="article" class="dita" id="store-rn-itom-sow-service-map-monitoring" aria-labelledby="title_store-rn-itom-sow-service-map-monitoring">
<h1 class="title topictitle1" id="title_store-rn-itom-sow-service-map-monitoring"><span class="ph">Service Operations Workspace</span> Service Map Monitoring release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Operations Workspace</span> Service Map Monitoring application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-sow-service-map-monitoring__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d212434e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 26.5.0 - August 2025</dt>
<dd class="dd">Fixed: Impacted path alerts panel - Fix incorrect mapping of alerts that are part of an alert group to the parent alert's service</dd>
<dt class="dt dlterm">Version 26.4.0 - May 2025</dt>
<dd class="dd" id="store-rn-itom-sow-service-map-monitoring__latest-store-rn-itom-sow-service-map-monitoring">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-sow-service-map-monitoring__ul_w2q_5vt_bfc">
<li class="li">Accessibility improvements</li>
<li class="li">Unexpected behavior when navigating from the Service Dashboard fixed</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.3.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Adding the option to pin an alert at the top to the Impact path panel, so users can focus on it and find it easily.</li>
<li class="li">Allowing users to navigate from a specific alert in Express List to the impact path of that specific alert in the Service Map Monitoring (using the link for the Service map from the impacted service found on the
Preview Panel)</li>
</ul>
</li>
<li class="li">Changed: Performance improvements</li>
</ul></dd>
<dt class="dt dlterm">Version 26.1.0 - November 2024</dt>
<dd class="dd">Fixed: Performance improvements.</dd>
<dt class="dt dlterm">Version 26.0.2 - August 2024</dt>
<dd class="dd">Enable operators to visualize relationships between Configuration Items (CIs) and alerts with real-time updates and detailed impact paths. Enhance troubleshooting and
proactive management by quickly identifying root causes and dependencies for both discovered and application services.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-sow-service-map-monitoring.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-sow-service-map-monitoring.html\"><body id=\"store-rn-itom-sow-service-map-monitoring\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-sow-service-map-monitoring\" aria-labelledby=\"title_store-rn-itom-sow-service-map-monitoring\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-sow-service-map-monitoring\"><span class=\"ph\">Service Operations Workspace</span> Service Map Monitoring release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Operations Workspace</span> Service Map Monitoring application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-sow-service-map-monitoring__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d212434e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 26.5.0 - August 2025</dt>\n <dd class=\"dd\">Fixed: Impacted path alerts panel - Fix incorrect mapping of alerts that are part of an alert group to the parent alert's service</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.4.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-sow-service-map-monitoring__latest-store-rn-itom-sow-service-map-monitoring\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-sow-service-map-monitoring__ul_w2q_5vt_bfc\">\n <li class=\"li\">Accessibility improvements</li>\n <li class=\"li\">Unexpected behavior when navigating from the Service Dashboard fixed</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.3.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Adding the option to pin an alert at the top to the Impact path panel, so users can focus on it and find it easily.</li>\n <li class=\"li\">Allowing users to navigate from a specific alert in Express List to the impact path of that specific alert in the Service Map Monitoring (using the link for the Service map from the impacted service found on the\n Preview Panel)</li>\n </ul>\n </li>\n <li class=\"li\">Changed: Performance improvements</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.1.0 - November 2024</dt>\n <dd class=\"dd\">Fixed: Performance improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.2 - August 2024</dt>\n <dd class=\"dd\">Enable operators to visualize relationships between Configuration Items (CIs) and alerts with real-time updates and detailed impact paths. Enhance troubleshooting and\n proactive management by quickly identifying root causes and dependencies for both discovered and application services.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Operations Workspace Service Map Monitoring release notes
Version history for the Service Operations Workspace Service Map Monitoring application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 26.5.0 - August 2025
Fixed: Impacted path alerts panel - Fix incorrect mapping of alerts that are part of an alert group to the parent alert's service
#### Version 26.4.0 - May 2025
* Fixed:
+ Accessibility improvements
+ Unexpected behavior when navigating from the Service Dashboard fixed
#### Version 26.3.0 - February 2025
* New:
+ Adding the option to pin an alert at the top to the Impact path panel, so users can focus on it and find it easily.
+ Allowing users to navigate from a specific alert in Express List to the impact path of that specific alert in the Service Map Monitoring (using the link for the Service map from the impacted service found on the
Preview Panel)
* Changed: Performance improvements
#### Version 26.1.0 - November 2024
Fixed: Performance improvements.
#### Version 26.0.2 - August 2024
Enable operators to visualize relationships between Configuration Items (CIs) and alerts with real-time updates and detailed impact paths. Enhance troubleshooting and
proactive management by quickly identifying root causes and dependencies for both discovered and application services.
| ---
title: Service Operations Workspace Service Map Monitoring release notes
description: Version history for the Service Operations Workspace Service Map Monitoring
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Service Operations Workspace Service Map Monitoring release notes
Version history for the Service Operations Workspace Service Map Monitoring application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 26.5.0 - August 2025
Fixed: Impacted path alerts panel - Fix incorrect mapping of alerts that are part of an alert group to the parent alert's service
#### Version 26.4.0 - May 2025
* Fixed:
+ Accessibility improvements
+ Unexpected behavior when navigating from the Service Dashboard fixed
#### Version 26.3.0 - February 2025
* New:
+ Adding the option to pin an alert at the top to the Impact path panel, so users can focus on it and find it easily.
+ Allowing users to navigate from a specific alert in Express List to the impact path of that specific alert in the Service Map Monitoring (using the link for the Service map from the impacted service found on the
Preview Panel)
* Changed: Performance improvements
#### Version 26.1.0 - November 2024
Fixed: Performance improvements.
#### Version 26.0.2 - August 2024
Enable operators to visualize relationships between Configuration Items (CIs) and alerts with real-time updates and detailed impact paths. Enhance troubleshooting and
proactive management by quickly identifying root causes and dependencies for both discovered and application services.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-service-reliability-mgmt-srm-common.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-service-reliability-mgmt-srm-common.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-sow-service-reliability-mgmt-srm-common.html | Service Operations Workspace Service Reliability Management (SRM) Common release notes | Version history for the Service Operations Workspace Service Reliability Management (SRM) application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-sow-service-reliability-mgmt-srm-common.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-sow-service-reliability-mgmt-srm-common.html"><body id="store-rn-itom-sow-service-reliability-mgmt-srm-common"><main role="main"><article role="article" class="dita" id="store-rn-itom-sow-service-reliability-mgmt-srm-common" aria-labelledby="title_store-rn-itom-sow-service-reliability-mgmt-srm-common">
<h1 class="title topictitle1" id="title_store-rn-itom-sow-service-reliability-mgmt-srm-common"><span class="ph">Service Operations Workspace</span>
<span class="ph">Service Reliability Management</span> (<span class="ph">SRM</span>) Common release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Operations Workspace</span>
<span class="ph">Service Reliability Management</span> (<span class="ph">SRM</span>) application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-sow-service-reliability-mgmt-srm-common__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d82512e79" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.4.0 - August 2025</dt>
<dd class="dd">Fixed: Service Operations Workspace Admin Center -- fixed SRM configuration issue.</dd>
<dt class="dt dlterm">Version 6.3.3 - June 2025</dt>
<dd class="dd" id="store-rn-itom-sow-service-reliability-mgmt-srm-common__latest-store-rn-itom-sow-service-reliability-mgmt-srm-common">Fixed: Addressed several post-import issues affecting Dynamic CI services.</dd>
<dt class="dt dlterm">Version 6.3.2 - May 2025</dt>
<dd class="dd">Changed: The service registration workflow has been streamlined to make onboarding easier and now requires less effort to get services ready for operation.</dd>
<dt class="dt dlterm">Version 6.0.3 - March 2025</dt>
<dd class="dd">Fixed: Changes to prevent overwriting existing conditional ACLs.</dd>
<dt class="dt dlterm">Version 6.2.0 - February 2025</dt>
<dd class="dd">New: Support for Technical Service Offerings.</dd>
<dt class="dt dlterm">Version 6.1.0 - November 2024</dt>
<dd class="dd">Fixed: Issue preventing the creation of new technical services in SRM.</dd>
<dt class="dt dlterm">Version 6.0.1 - September 2024</dt>
<dd class="dd">Fixed: This release addresses a configuration issue in scheduled jobs to allow more control over SRM jobs execution.</dd>
<dt class="dt dlterm">Version 6.0.0 - August 2024</dt>
<dd class="dd">Delivers common configurations for Service Reliability Management, which are stored globally, such as access control changes. This configuration is installed only
as a result of enabling the Service Reliability Management application.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Service Operations Workspace Service Reliability Management (SRM) Common release notes
Version history for the Service Operations Workspace
Service Reliability Management (SRM) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.4.0 - August 2025
Fixed: Service Operations Workspace Admin Center -- fixed SRM configuration issue.
#### Version 6.3.3 - June 2025
Fixed: Addressed several post-import issues affecting Dynamic CI services.
#### Version 6.3.2 - May 2025
Changed: The service registration workflow has been streamlined to make onboarding easier and now requires less effort to get services ready for operation.
#### Version 6.0.3 - March 2025
Fixed: Changes to prevent overwriting existing conditional ACLs.
#### Version 6.2.0 - February 2025
New: Support for Technical Service Offerings.
#### Version 6.1.0 - November 2024
Fixed: Issue preventing the creation of new technical services in SRM.
#### Version 6.0.1 - September 2024
Fixed: This release addresses a configuration issue in scheduled jobs to allow more control over SRM jobs execution.
#### Version 6.0.0 - August 2024
Delivers common configurations for Service Reliability Management, which are stored globally, such as access control changes. This configuration is installed only
as a result of enabling the Service Reliability Management application.
| ---
title: Service Operations Workspace Service Reliability Management (SRM) Common release
notes
description: Version history for the Service Operations Workspace Service Reliability
Management (SRM) application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Service Operations Workspace Service Reliability Management (SRM) Common release notes
Version history for the Service Operations Workspace
Service Reliability Management (SRM) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.4.0 - August 2025
Fixed: Service Operations Workspace Admin Center -- fixed SRM configuration issue.
#### Version 6.3.3 - June 2025
Fixed: Addressed several post-import issues affecting Dynamic CI services.
#### Version 6.3.2 - May 2025
Changed: The service registration workflow has been streamlined to make onboarding easier and now requires less effort to get services ready for operation.
#### Version 6.0.3 - March 2025
Fixed: Changes to prevent overwriting existing conditional ACLs.
#### Version 6.2.0 - February 2025
New: Support for Technical Service Offerings.
#### Version 6.1.0 - November 2024
Fixed: Issue preventing the creation of new technical services in SRM.
#### Version 6.0.1 - September 2024
Fixed: This release addresses a configuration issue in scheduled jobs to allow more control over SRM jobs execution.
#### Version 6.0.0 - August 2024
Delivers common configurations for Service Reliability Management, which are stored globally, such as access control changes. This configuration is installed only
as a result of enabling the Service Reliability Management application.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-synthetic-monitoring.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-sow-synthetic-monitoring.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-sow-synthetic-monitoring.html | SOW Synthetic Monitoring release notes | Version history for the SOW Synthetic Monitoring application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-sow-synthetic-monitoring.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-sow-synthetic-monitoring.html"><body id="store-rn-itom-sow-synthetic-monitoring"><main role="main"><article role="article" class="dita" id="store-rn-itom-sow-synthetic-monitoring" aria-labelledby="title_store-rn-itom-sow-synthetic-monitoring">
<h1 class="title topictitle1" id="title_store-rn-itom-sow-synthetic-monitoring">SOW Synthetic Monitoring release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the SOW Synthetic Monitoring application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-sow-synthetic-monitoring__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d568852e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.1 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-sow-synthetic-monitoring__ul_bxz_bqk_1gc">
<li class="li">Run Tests from Your Existing MID Server<ul class="ul" id="store-rn-itom-sow-synthetic-monitoring__ul_n5b_cqk_1gc">
<li class="li">Execute synthetic HTTP checks directly from your MID Server--no need for additional infrastructure like Agent Client Collectors. Simplify deployment using tools you already trust.</li>
</ul></li>
</ul></li>
<li class="li">Create HTTP Endpoints In-Form<ul class="ul" id="store-rn-itom-sow-synthetic-monitoring__ul_vjf_dqk_1gc">
<li class="li">Add new HTTP endpoints directly within the Synthetic Monitoring form. No context switching, just faster setup and onboarding of new services.</li>
</ul></li>
<li class="li">Assign Alerts to Support Groups<ul class="ul" id="store-rn-itom-sow-synthetic-monitoring__ul_hpm_dqk_1gc">
<li class="li">Route alerts to the right team automatically by assigning support groups per monitor. Speed up triage and improve service reliability.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.4 - June 2025</dt>
<dd class="dd" id="store-rn-itom-sow-synthetic-monitoring__latest-store-rn-itom-sow-synthetic-monitoring">
<ul class="ul" id="store-rn-itom-sow-synthetic-monitoring__ul_nx4_b5m_nfc">
<li class="li">New: Synthetic Data integration with Service Observability dashboards: Synthetic monitoring data can now be integrated into Service Observability dashboards, providing a unified view that accelerates issue detection and
resolution. By combining proactive synthetic tests with real-time telemetry, teams can quickly identify anomalies, correlate signals, and pinpoint root causes streamlining incident triage and minimizing downtime.</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-sow-synthetic-monitoring__ul_ntc_d5m_nfc">
<li class="li">Improved type-ahead filtering logic: Enhanced the filtering algorithm in type-ahead inputs to return more accurate and relevant results, improving user experience when configuring or selecting monitors
(PRB1893072).</li>
<li class="li">Resolved issue with deleted monitors continuing to run: Fixed a bug that caused synthetic monitors to continue executing after deletion. Deleted monitors are now fully removed and no longer generate traffic or results
post-deletion.</li>
<li class="li">Permission scoping corrections: Addressed multiple permission scoping issues to ensure users only access data and actions appropriate to their roles. This improves both security and usability across the
application.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.3 - May 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-sow-synthetic-monitoring__ul_lpr_zfy_1fc">
<li class="li">We're excited to announce a new release of the Synthetic Monitoring App with powerful improvements designed to improve performance, flexibility, and usability. Here's what's new: Run Monitors from ServiceNow-Hosted Locations<ul class="ul" id="store-rn-itom-sow-synthetic-monitoring__ul_cp2_bgy_1fc">
<li class="li">Execute synthetic monitors from ServiceNow-hosted location, enabling closer integration with your instance and reducing the need for external test runners.</li>
<li class="li">Run synthetic monitors from multiple test locations</li>
<li class="li">New Assertions: Response Time and Body Content<ul class="ul" id="store-rn-itom-sow-synthetic-monitoring__ul_dn1_cgy_1fc">
<li class="li">Response Time Assertion: Ensure that your services are meeting performance expectations by setting thresholds for response times.</li>
<li class="li">Body Content Assertion: Validate that specific content exists (or doesn't) in the response body, enabling more accurate end-to-end checks.</li>
</ul></li>
<li class="li">Bulk Edit Capabilities</li>
<li class="li">
<ul class="ul" id="store-rn-itom-sow-synthetic-monitoring__ul_e54_cgy_1fc">
<li class="li">Update inputs across multiple monitors simultaneously</li>
<li class="li">Modify locations, credentials, or alerts in just a few clicks</li>
</ul>
</li>
<li class="li">Improved Filtering and Usability Enhancements<ul class="ul" id="store-rn-itom-sow-synthetic-monitoring__ul_j5g_dgy_1fc">
<li class="li">Improved filtering logic with smarter, more intuitive UI</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - March 2025</dt>
<dd class="dd">For this release, the name of the app has changed from SOW Synthetic Monitoring to Synthetic Monitoring.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2025</dt>
<dd class="dd">The synthetic monitoring application empowers organizations to proactively manage and improve the performance and availability of critical services. By simulating user
transactions on API endpoints, this solution identifies performance bottlenecks, ensures uptime, and optimizes user experiences.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-sow-synthetic-monitoring.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-sow-synthetic-monitoring.html\"><body id=\"store-rn-itom-sow-synthetic-monitoring\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-sow-synthetic-monitoring\" aria-labelledby=\"title_store-rn-itom-sow-synthetic-monitoring\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-sow-synthetic-monitoring\">SOW Synthetic Monitoring release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the SOW Synthetic Monitoring application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-sow-synthetic-monitoring__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d568852e62\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.3.1 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-sow-synthetic-monitoring__ul_bxz_bqk_1gc\">\n <li class=\"li\">Run Tests from Your Existing MID Server<ul class=\"ul\" id=\"store-rn-itom-sow-synthetic-monitoring__ul_n5b_cqk_1gc\">\n <li class=\"li\">Execute synthetic HTTP checks directly from your MID Server--no need for additional infrastructure like Agent Client Collectors. Simplify deployment using tools you already trust.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Create HTTP Endpoints In-Form<ul class=\"ul\" id=\"store-rn-itom-sow-synthetic-monitoring__ul_vjf_dqk_1gc\">\n <li class=\"li\">Add new HTTP endpoints directly within the Synthetic Monitoring form. No context switching, just faster setup and onboarding of new services.</li>\n </ul></li>\n <li class=\"li\">Assign Alerts to Support Groups<ul class=\"ul\" id=\"store-rn-itom-sow-synthetic-monitoring__ul_hpm_dqk_1gc\">\n <li class=\"li\">Route alerts to the right team automatically by assigning support groups per monitor. Speed up triage and improve service reliability.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.4 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-sow-synthetic-monitoring__latest-store-rn-itom-sow-synthetic-monitoring\">\n <ul class=\"ul\" id=\"store-rn-itom-sow-synthetic-monitoring__ul_nx4_b5m_nfc\">\n <li class=\"li\">New: Synthetic Data integration with Service Observability dashboards: Synthetic monitoring data can now be integrated into Service Observability dashboards, providing a unified view that accelerates issue detection and\n resolution. By combining proactive synthetic tests with real-time telemetry, teams can quickly identify anomalies, correlate signals, and pinpoint root causes streamlining incident triage and minimizing downtime.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-sow-synthetic-monitoring__ul_ntc_d5m_nfc\">\n <li class=\"li\">Improved type-ahead filtering logic: Enhanced the filtering algorithm in type-ahead inputs to return more accurate and relevant results, improving user experience when configuring or selecting monitors\n (PRB1893072).</li>\n <li class=\"li\">Resolved issue with deleted monitors continuing to run: Fixed a bug that caused synthetic monitors to continue executing after deletion. Deleted monitors are now fully removed and no longer generate traffic or results\n post-deletion.</li>\n <li class=\"li\">Permission scoping corrections: Addressed multiple permission scoping issues to ensure users only access data and actions appropriate to their roles. This improves both security and usability across the\n application.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.3 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-sow-synthetic-monitoring__ul_lpr_zfy_1fc\">\n <li class=\"li\">We're excited to announce a new release of the Synthetic Monitoring App with powerful improvements designed to improve performance, flexibility, and usability. Here's what's new: Run Monitors from ServiceNow-Hosted Locations<ul class=\"ul\" id=\"store-rn-itom-sow-synthetic-monitoring__ul_cp2_bgy_1fc\">\n <li class=\"li\">Execute synthetic monitors from ServiceNow-hosted location, enabling closer integration with your instance and reducing the need for external test runners.</li>\n <li class=\"li\">Run synthetic monitors from multiple test locations</li>\n <li class=\"li\">New Assertions: Response Time and Body Content<ul class=\"ul\" id=\"store-rn-itom-sow-synthetic-monitoring__ul_dn1_cgy_1fc\">\n <li class=\"li\">Response Time Assertion: Ensure that your services are meeting performance expectations by setting thresholds for response times.</li>\n <li class=\"li\">Body Content Assertion: Validate that specific content exists (or doesn't) in the response body, enabling more accurate end-to-end checks.</li>\n </ul></li>\n <li class=\"li\">Bulk Edit Capabilities</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-itom-sow-synthetic-monitoring__ul_e54_cgy_1fc\">\n <li class=\"li\">Update inputs across multiple monitors simultaneously</li>\n <li class=\"li\">Modify locations, credentials, or alerts in just a few clicks</li>\n </ul>\n </li>\n <li class=\"li\">Improved Filtering and Usability Enhancements<ul class=\"ul\" id=\"store-rn-itom-sow-synthetic-monitoring__ul_j5g_dgy_1fc\">\n <li class=\"li\">Improved filtering logic with smarter, more intuitive UI</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - March 2025</dt>\n <dd class=\"dd\">For this release, the name of the app has changed from SOW Synthetic Monitoring to Synthetic Monitoring.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - February 2025</dt>\n <dd class=\"dd\">The synthetic monitoring application empowers organizations to proactively manage and improve the performance and availability of critical services. By simulating user\n transactions on API endpoints, this solution identifies performance bottlenecks, ensures uptime, and optimizes user experiences.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # SOW Synthetic Monitoring release notes
Version history for the SOW Synthetic Monitoring application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.1 - August 2025
* New:
+ Run Tests from Your Existing MID Server
- Execute synthetic HTTP checks directly from your MID Server--no need for additional infrastructure like Agent Client Collectors. Simplify deployment using tools you already trust.
* Create HTTP Endpoints In-Form
+ Add new HTTP endpoints directly within the Synthetic Monitoring form. No context switching, just faster setup and onboarding of new services.
* Assign Alerts to Support Groups
+ Route alerts to the right team automatically by assigning support groups per monitor. Speed up triage and improve service reliability.
#### Version 1.2.4 - June 2025
* New: Synthetic Data integration with Service Observability dashboards: Synthetic monitoring data can now be integrated into Service Observability dashboards, providing a unified view that accelerates issue detection and
resolution. By combining proactive synthetic tests with real-time telemetry, teams can quickly identify anomalies, correlate signals, and pinpoint root causes streamlining incident triage and minimizing downtime.
* Fixed:
+ Improved type-ahead filtering logic: Enhanced the filtering algorithm in type-ahead inputs to return more accurate and relevant results, improving user experience when configuring or selecting monitors
(PRB1893072).
+ Resolved issue with deleted monitors continuing to run: Fixed a bug that caused synthetic monitors to continue executing after deletion. Deleted monitors are now fully removed and no longer generate traffic or results
post-deletion.
+ Permission scoping corrections: Addressed multiple permission scoping issues to ensure users only access data and actions appropriate to their roles. This improves both security and usability across the
application.
#### Version 1.2.3 - May 2025
* We're excited to announce a new release of the Synthetic Monitoring App with powerful improvements designed to improve performance, flexibility, and usability. Here's what's new: Run Monitors from ServiceNow-Hosted Locations
+ Execute synthetic monitors from ServiceNow-hosted location, enabling closer integration with your instance and reducing the need for external test runners.
+ Run synthetic monitors from multiple test locations
+ New Assertions: Response Time and Body Content
- Response Time Assertion: Ensure that your services are meeting performance expectations by setting thresholds for response times.
- Body Content Assertion: Validate that specific content exists (or doesn't) in the response body, enabling more accurate end-to-end checks.
+ Bulk Edit Capabilities
+ - Update inputs across multiple monitors simultaneously
- Modify locations, credentials, or alerts in just a few clicks
+ Improved Filtering and Usability Enhancements
- Improved filtering logic with smarter, more intuitive UI
#### Version 1.0.1 - March 2025
For this release, the name of the app has changed from SOW Synthetic Monitoring to Synthetic Monitoring.
#### Version 1.0.0 - February 2025
The synthetic monitoring application empowers organizations to proactively manage and improve the performance and availability of critical services. By simulating user
transactions on API endpoints, this solution identifies performance bottlenecks, ensures uptime, and optimizes user experiences.
| ---
title: SOW Synthetic Monitoring release notes
description: Version history for the SOW Synthetic Monitoring application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# SOW Synthetic Monitoring release notes
Version history for the SOW Synthetic Monitoring application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.1 - August 2025
* New:
+ Run Tests from Your Existing MID Server
- Execute synthetic HTTP checks directly from your MID Server--no need for additional infrastructure like Agent Client Collectors. Simplify deployment using tools you already trust.
* Create HTTP Endpoints In-Form
+ Add new HTTP endpoints directly within the Synthetic Monitoring form. No context switching, just faster setup and onboarding of new services.
* Assign Alerts to Support Groups
+ Route alerts to the right team automatically by assigning support groups per monitor. Speed up triage and improve service reliability.
#### Version 1.2.4 - June 2025
* New: Synthetic Data integration with Service Observability dashboards: Synthetic monitoring data can now be integrated into Service Observability dashboards, providing a unified view that accelerates issue detection and
resolution. By combining proactive synthetic tests with real-time telemetry, teams can quickly identify anomalies, correlate signals, and pinpoint root causes streamlining incident triage and minimizing downtime.
* Fixed:
+ Improved type-ahead filtering logic: Enhanced the filtering algorithm in type-ahead inputs to return more accurate and relevant results, improving user experience when configuring or selecting monitors
(PRB1893072).
+ Resolved issue with deleted monitors continuing to run: Fixed a bug that caused synthetic monitors to continue executing after deletion. Deleted monitors are now fully removed and no longer generate traffic or results
post-deletion.
+ Permission scoping corrections: Addressed multiple permission scoping issues to ensure users only access data and actions appropriate to their roles. This improves both security and usability across the
application.
#### Version 1.2.3 - May 2025
* We're excited to announce a new release of the Synthetic Monitoring App with powerful improvements designed to improve performance, flexibility, and usability. Here's what's new: Run Monitors from ServiceNow-Hosted Locations
+ Execute synthetic monitors from ServiceNow-hosted location, enabling closer integration with your instance and reducing the need for external test runners.
+ Run synthetic monitors from multiple test locations
+ New Assertions: Response Time and Body Content
- Response Time Assertion: Ensure that your services are meeting performance expectations by setting thresholds for response times.
- Body Content Assertion: Validate that specific content exists (or doesn't) in the response body, enabling more accurate end-to-end checks.
+ Bulk Edit Capabilities
+ - Update inputs across multiple monitors simultaneously
- Modify locations, credentials, or alerts in just a few clicks
+ Improved Filtering and Usability Enhancements
- Improved filtering logic with smarter, more intuitive UI
#### Version 1.0.1 - March 2025
For this release, the name of the app has changed from SOW Synthetic Monitoring to Synthetic Monitoring.
#### Version 1.0.0 - February 2025
The synthetic monitoring application empowers organizations to proactively manage and improve the performance and availability of critical services. By simulating user
transactions on API endpoints, this solution identifies performance bottlenecks, ensures uptime, and optimizes user experiences.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-su-licensing.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-su-licensing.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-su-licensing.html | ServiceNow ITOM/OT SU Licensing release notes | Version history for the ServiceNow ITOM SU Licensing content on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-su-licensing.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-su-licensing.html"><body id="store-rn-itom-su-licensing"><main role="main"><article role="article" class="dita" id="store-rn-itom-su-licensing" aria-labelledby="title_store-rn-itom-su-licensing">
<h1 class="title topictitle1" id="title_store-rn-itom-su-licensing">ServiceNow <span class="ph">ITOM</span>/OT SU Licensing release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ServiceNow <span class="ph">ITOM</span> SU Licensing content on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-su-licensing__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d527203e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.10.2 - July 2025</dt>
<dd class="dd">Fixed:<ul class="ul">
<li class="li">Use the new, improved Coral UI theme for the Licensing Dashboard.</li>
<li class="li">Optimized memory handling for large svc_model_assoc_ci datasets prevents Out of Memory errors and ensures stable CI processing in ITOM Licensing.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.10.0 - May 2025</dt>
<dd class="dd" id="store-rn-itom-su-licensing__latest-su-licensing">
<ul class="ul">
<li class="li">New: ITOM Observability has been added to the ITOM Licensing Dashboard, enabling admins to visualize daily raw resource counts and the moving 90-day average SU consumption (similar to other ITOM applications in the
dashboard).</li>
<li class="li">Changed: Simplified and improved the association of End User Customer Prem devices to parent classesThe association of CMDB classes to a licensable resource category has been improved so that, if a licensable
resource category (such as End Customer Prem Devices) is associated with a CMDB class that is also a further descendent of a class that is associated with another licensable resource category (such as Networking
Devices), the effective association of a CMDB class is via the closer CMDB parent class relationship or the direct association (such as Media Gateway to End Customer Prem Devices instead of Networking Devices).</li>
<li class="li">Fixed: Corrected order of applying the Discovery feature use across bundles for example, Pro/Enterprise, the Visibility and Discovery SKUs when present.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.8.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added support for Observability Value Stream via Counting and Listing Job.</li>
<li class="li">Changed: Added support for counting Service Graph Connector usage without discovery installed.</li>
<li class="li">Fixed: Performance fix: Enabled visibility to historical CIs for customers with 1 million or more CIs.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.7.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-su-licensing__ul_cxf_v3v_2dc">
<li class="li">Improved Visibility Performance when Service Mapping is enabled.</li>
<li class="li">Common category count correction when OT License is present.</li>
<li class="li">Removed join dependency from the Exclusion List table to improve job performance.</li>
<li class="li">Exclude Server from DR site from the license count.</li>
<li class="li">Azure virtual desktop exclusion rule updated.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.6.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Exclusion for Windows 11 and Windows 12 VMs. All existing license usage definitions are now part of the app available on ServiceNow store.</li>
<li class="li">Changed: Updated the OT Count Conditions removing explicit dependency on OT Entity Column.</li>
<li class="li">Fixed: Attribute-based exclusion rule. New License Summary Defect. Improved Memory performance.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.5.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The Cloud Functions class (cmdb_ci_cloud_function) has been moved from the PaaS category into a new category named FaaS (Functions as a Service) to allow for a different SU ratio than the rest of the CMDB CI classes
in the PaaS category.</li>
<li class="li">When SU-based ITOM Discovery and ITOM Visibility subscriptions are present, usage will be applied to ITOM Visibility (or a bundle that includes it) first, to align with applying usage to bundle subscriptions
first.</li>
<li class="li">Default SU ratios for instances without SU-based ITOM subscriptions have been updated.</li>
<li class="li">ServiceWatch has been removed as a licensable CMDB source.</li>
<li class="li">Consideration of CSDM Lifecycle Attributes instead of the Status (install_status) attribute is now dependent on the csdm.lifecycle.migration.activated system property.</li>
<li class="li">New exclusion rules for Nutanix controllers, VxRails controllers, vSphere Clustered Services controllers, and Hyper-V storage.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.4.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: OT Foundation app usage</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Counting of ACC-V and Event Management usage on DEX-managed EUDs is not applied to ITOM apps when DEX v2 subscription is present.</li>
<li class="li">Daily counts of CIs managed by SG-OT Excel Import are no longer filtered by last discovered/last scan date.</li>
<li class="li">Deduplication between KVM VM CIs and Server CIs factors in the reverse relationship direction set by KVM Discovery.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.3.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support for new bundle Cloud Accelerate</li>
<li class="li">Added exclusion rule forGoogle Cloud Platform BigQuery Dataset Replicas</li>
<li class="li">Component Accessibility WCAG 2.1</li>
</ul></li>
<li class="li">Changed: Plugin name changed to Servicenow ITOM/OT SU Licensing.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Performance Issue of Visibility Job.</li>
<li class="li">Removed Incorrect filter from ITOM License Summary Page</li>
<li class="li">Exclusion relationship between VM Server record and Virtualization Instance is reversed as per Discovery</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Auto-generation of Licensed CI listing for historical review</li>
<li class="li">Polaris-based dashboard with drill down into CI listings</li>
<li class="li">Support for CSDM Lifecycle Attributes</li>
</ul></li>
<li class="li">Fixed <ul class="ul">
<li class="li">Discovery source mapping issues for SG Connector sources</li>
<li class="li">Corrected deduplication logic that validates the related CI as countable, using sys_object_source rather than CI discovery_source attribute</li>
<li class="li">DEX Plugin name update</li>
<li class="li">UCS Rack Mount Unit Exclusion</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.1 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Support for ITOM SDX License</li>
<li class="li">Changed: Added standard SU filtering to Service Mapping portion of Visibility counts</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Multiple bug fixes.</li>
<li class="li">Improved Exclusion Job Performance.</li>
<li class="li">DEX and HLA License added in exclusion table.</li>
</ul></li>
<li class="li">Removed: Removed Discovery from Dummy License.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.4.0 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-su-licensing__ul_qnb_fmb_hwb">
<li class="li">Added UCS Blade deduplication: UCS Blade CIs excluded from Server count based on Runs On::Runs relationship with a counted cmdb_ci_server (or child) CI</li>
<li class="li">Randomized daily usage count execution time, based on system property (default off)</li>
</ul></li>
<li class="li">Fixed: Bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.3.1 - December 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.2.0 - September 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Support mixture of HLA and ITOM Health, as part of this feature we added a new value stream for HLA, we support HLA as an add on license to ITOM Health. Listing jobs and CI exclusion feature are being supported
for HLA.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Improving performance of populating exclusion table.</li>
<li class="li">Azure Databricks exclusion rule has been modified to use object ID rather than name.</li>
<li class="li">Correcting the exclusion criteria for VM-server relationship, when one of them was not discovered in last 90 days</li>
<li class="li">Minor product fixes.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.0 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-su-licensing__ul_gdj_r3z_g5b">
<li class="li">New:<ul class="ul" id="store-rn-itom-su-licensing__ul_hdj_r3z_g5b">
<li class="li">Support for license counts without subscription records. This feature provides ability for on-premises customers, non-production instances to track their ITOM license consumption.</li>
<li class="li">Dashboard for resource consumption and status against their purchased subscriptions, both latest daily counts and current 90-day average trends simultaneously.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-su-licensing__ul_idj_r3z_g5b">
<li class="li">Performance improvements in listing jobs.</li>
<li class="li">Removed non-existent roles.</li>
<li class="li">Minor product fixes.</li>
</ul></li>
<li class="li">Known issues: If using the Store app on Rome, disable old scheduled jobs manually</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support for ITOM Governance based on a new value stream, providiing the ability to list the resources licensed within the ITOM Governance package, providing the exclusion/de-duplication logic similar to other
value streams like visibility or health.</li>
<li class="li">A new IoT resource category has been added with cmdb_ci_iot, cmdb_ci_converged_infra.</li>
<li class="li">Added new exclusion criteria for Hyper-V desktop VMs, in addition to ability to exclude Windows desktop VMs on vCenter and desktop VMs on Microsoft Azure Platform.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Old Licensing Jobs are not getting removed from the scheduler after installing the store application.</li>
<li class="li">License report is not proper when all CIs migrated from one domain to another in last 90 days.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - March 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Supports separate license counting for ITOM Discovery and ITOM Visibility when both licenses are present.</li>
<li class="li">Added new record category for Networking Devices Advanced.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed bugs in ""Report ITOM Licensable CIs"".</li>
<li class="li">All the a la carte subcriptions (even 0 usage) are listed in usage account table.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.6 - February 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itom-su-licensing__ul_ifj_kxg_jsb">
<li class="li">Performs daily counts of ITOM-managed resources, recomputes averages over the last 90 daily counts, presents these counts, and offers listing of countable resources on-demand.</li>
<li class="li">ITOM licensing functionality has previously been part of family release, but now is delivered via this store app, so any new licensing requirements can be released more frequently.</li>
<li class="li">Application Menus (ITOM License, OTM License) and all their modules have been moved to store app. All script includes and scheduled jobs have been moved to the store app and their names are suffixed with
“Store”.</li>
<li class="li">All existing licensing tables will stay in family release and are not moved to store app, so there are no data migration issues.</li>
<li class="li">Once the app is installed, all the old licensing scheduled jobs will be disabled via fix script and the new ones from the store app will be activated.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-su-licensing.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-su-licensing.html\"><body id=\"store-rn-itom-su-licensing\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-su-licensing\" aria-labelledby=\"title_store-rn-itom-su-licensing\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-su-licensing\">ServiceNow <span class=\"ph\">ITOM</span>/OT SU Licensing release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ServiceNow <span class=\"ph\">ITOM</span> SU Licensing content on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-su-licensing__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d527203e64\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.10.2 - July 2025</dt>\n <dd class=\"dd\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Use the new, improved Coral UI theme for the Licensing Dashboard.</li>\n <li class=\"li\">Optimized memory handling for large svc_model_assoc_ci datasets prevents Out of Memory errors and ensures stable CI processing in ITOM Licensing.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.10.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-su-licensing__latest-su-licensing\">\n <ul class=\"ul\">\n <li class=\"li\">New: ITOM Observability has been added to the ITOM Licensing Dashboard, enabling admins to visualize daily raw resource counts and the moving 90-day average SU consumption (similar to other ITOM applications in the\n dashboard).</li>\n <li class=\"li\">Changed: Simplified and improved the association of End User Customer Prem devices to parent classesThe association of CMDB classes to a licensable resource category has been improved so that, if a licensable\n resource category (such as End Customer Prem Devices) is associated with a CMDB class that is also a further descendent of a class that is associated with another licensable resource category (such as Networking\n Devices), the effective association of a CMDB class is via the closer CMDB parent class relationship or the direct association (such as Media Gateway to End Customer Prem Devices instead of Networking Devices).</li>\n <li class=\"li\">Fixed: Corrected order of applying the Discovery feature use across bundles for example, Pro/Enterprise, the Visibility and Discovery SKUs when present.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.8.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added support for Observability Value Stream via Counting and Listing Job.</li>\n <li class=\"li\">Changed: Added support for counting Service Graph Connector usage without discovery installed.</li>\n <li class=\"li\">Fixed: Performance fix: Enabled visibility to historical CIs for customers with 1 million or more CIs.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.7.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-su-licensing__ul_cxf_v3v_2dc\">\n <li class=\"li\">Improved Visibility Performance when Service Mapping is enabled.</li>\n <li class=\"li\">Common category count correction when OT License is present.</li>\n <li class=\"li\">Removed join dependency from the Exclusion List table to improve job performance.</li>\n <li class=\"li\">Exclude Server from DR site from the license count.</li>\n <li class=\"li\">Azure virtual desktop exclusion rule updated.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.6.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Exclusion for Windows 11 and Windows 12 VMs. All existing license usage definitions are now part of the app available on ServiceNow store.</li>\n <li class=\"li\">Changed: Updated the OT Count Conditions removing explicit dependency on OT Entity Column.</li>\n <li class=\"li\">Fixed: Attribute-based exclusion rule. New License Summary Defect. Improved Memory performance.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.5.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The Cloud Functions class (cmdb_ci_cloud_function) has been moved from the PaaS category into a new category named FaaS (Functions as a Service) to allow for a different SU ratio than the rest of the CMDB CI classes\n in the PaaS category.</li>\n <li class=\"li\">When SU-based ITOM Discovery and ITOM Visibility subscriptions are present, usage will be applied to ITOM Visibility (or a bundle that includes it) first, to align with applying usage to bundle subscriptions\n first.</li>\n <li class=\"li\">Default SU ratios for instances without SU-based ITOM subscriptions have been updated.</li>\n <li class=\"li\">ServiceWatch has been removed as a licensable CMDB source.</li>\n <li class=\"li\">Consideration of CSDM Lifecycle Attributes instead of the Status (install_status) attribute is now dependent on the csdm.lifecycle.migration.activated system property.</li>\n <li class=\"li\">New exclusion rules for Nutanix controllers, VxRails controllers, vSphere Clustered Services controllers, and Hyper-V storage.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.4.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: OT Foundation app usage</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Counting of ACC-V and Event Management usage on DEX-managed EUDs is not applied to ITOM apps when DEX v2 subscription is present.</li>\n <li class=\"li\">Daily counts of CIs managed by SG-OT Excel Import are no longer filtered by last discovered/last scan date.</li>\n <li class=\"li\">Deduplication between KVM VM CIs and Server CIs factors in the reverse relationship direction set by KVM Discovery.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support for new bundle Cloud Accelerate</li>\n <li class=\"li\">Added exclusion rule forGoogle Cloud Platform BigQuery Dataset Replicas</li>\n <li class=\"li\">Component Accessibility WCAG 2.1</li>\n </ul></li>\n <li class=\"li\">Changed: Plugin name changed to Servicenow ITOM/OT SU Licensing.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Performance Issue of Visibility Job.</li>\n <li class=\"li\">Removed Incorrect filter from ITOM License Summary Page</li>\n <li class=\"li\">Exclusion relationship between VM Server record and Virtualization Instance is reversed as per Discovery</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Auto-generation of Licensed CI listing for historical review</li>\n <li class=\"li\">Polaris-based dashboard with drill down into CI listings</li>\n <li class=\"li\">Support for CSDM Lifecycle Attributes</li>\n </ul></li>\n <li class=\"li\">Fixed <ul class=\"ul\">\n <li class=\"li\">Discovery source mapping issues for SG Connector sources</li>\n <li class=\"li\">Corrected deduplication logic that validates the related CI as countable, using sys_object_source rather than CI discovery_source attribute</li>\n <li class=\"li\">DEX Plugin name update</li>\n <li class=\"li\">UCS Rack Mount Unit Exclusion</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Support for ITOM SDX License</li>\n <li class=\"li\">Changed: Added standard SU filtering to Service Mapping portion of Visibility counts</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Multiple bug fixes.</li>\n <li class=\"li\">Improved Exclusion Job Performance.</li>\n <li class=\"li\">DEX and HLA License added in exclusion table.</li>\n </ul></li>\n <li class=\"li\">Removed: Removed Discovery from Dummy License.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-su-licensing__ul_qnb_fmb_hwb\">\n <li class=\"li\">Added UCS Blade deduplication: UCS Blade CIs excluded from Server count based on Runs On::Runs relationship with a counted cmdb_ci_server (or child) CI</li>\n <li class=\"li\">Randomized daily usage count execution time, based on system property (default off)</li>\n </ul></li>\n <li class=\"li\">Fixed: Bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.1 - December 2022</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - September 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Support mixture of HLA and ITOM Health, as part of this feature we added a new value stream for HLA, we support HLA as an add on license to ITOM Health. Listing jobs and CI exclusion feature are being supported\n for HLA.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Improving performance of populating exclusion table.</li>\n <li class=\"li\">Azure Databricks exclusion rule has been modified to use object ID rather than name.</li>\n <li class=\"li\">Correcting the exclusion criteria for VM-server relationship, when one of them was not discovered in last 90 days</li>\n <li class=\"li\">Minor product fixes.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-su-licensing__ul_gdj_r3z_g5b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-su-licensing__ul_hdj_r3z_g5b\">\n <li class=\"li\">Support for license counts without subscription records. This feature provides ability for on-premises customers, non-production instances to track their ITOM license consumption.</li>\n <li class=\"li\">Dashboard for resource consumption and status against their purchased subscriptions, both latest daily counts and current 90-day average trends simultaneously.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-su-licensing__ul_idj_r3z_g5b\">\n <li class=\"li\">Performance improvements in listing jobs.</li>\n <li class=\"li\">Removed non-existent roles.</li>\n <li class=\"li\">Minor product fixes.</li>\n </ul></li>\n <li class=\"li\">Known issues: If using the Store app on Rome, disable old scheduled jobs manually</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support for ITOM Governance based on a new value stream, providiing the ability to list the resources licensed within the ITOM Governance package, providing the exclusion/de-duplication logic similar to other\n value streams like visibility or health.</li>\n <li class=\"li\">A new IoT resource category has been added with cmdb_ci_iot, cmdb_ci_converged_infra.</li>\n <li class=\"li\">Added new exclusion criteria for Hyper-V desktop VMs, in addition to ability to exclude Windows desktop VMs on vCenter and desktop VMs on Microsoft Azure Platform.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Old Licensing Jobs are not getting removed from the scheduler after installing the store application.</li>\n <li class=\"li\">License report is not proper when all CIs migrated from one domain to another in last 90 days.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - March 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Supports separate license counting for ITOM Discovery and ITOM Visibility when both licenses are present.</li>\n <li class=\"li\">Added new record category for Networking Devices Advanced.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixed bugs in ""Report ITOM Licensable CIs"".</li>\n <li class=\"li\">All the a la carte subcriptions (even 0 usage) are listed in usage account table.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-su-licensing__ul_ifj_kxg_jsb\">\n <li class=\"li\">Performs daily counts of ITOM-managed resources, recomputes averages over the last 90 daily counts, presents these counts, and offers listing of countable resources on-demand.</li>\n <li class=\"li\">ITOM licensing functionality has previously been part of family release, but now is delivered via this store app, so any new licensing requirements can be released more frequently.</li>\n <li class=\"li\">Application Menus (ITOM License, OTM License) and all their modules have been moved to store app. All script includes and scheduled jobs have been moved to the store app and their names are suffixed with\n “Store”.</li>\n <li class=\"li\">All existing licensing tables will stay in family release and are not moved to store app, so there are no data migration issues.</li>\n <li class=\"li\">Once the app is installed, all the old licensing scheduled jobs will be disabled via fix script and the new ones from the store app will be activated.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # ServiceNow ITOM/OT SU Licensing release notes
Version history for the ServiceNow ITOM SU Licensing content on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.10.2 - July 2025
Fixed:
* Use the new, improved Coral UI theme for the Licensing Dashboard.
* Optimized memory handling for large svc\_model\_assoc\_ci datasets prevents Out of Memory errors and ensures stable CI processing in ITOM Licensing.
#### Version 3.10.0 - May 2025
* New: ITOM Observability has been added to the ITOM Licensing Dashboard, enabling admins to visualize daily raw resource counts and the moving 90-day average SU consumption (similar to other ITOM applications in the
dashboard).
* Changed: Simplified and improved the association of End User Customer Prem devices to parent classesThe association of CMDB classes to a licensable resource category has been improved so that, if a licensable
resource category (such as End Customer Prem Devices) is associated with a CMDB class that is also a further descendent of a class that is associated with another licensable resource category (such as Networking
Devices), the effective association of a CMDB class is via the closer CMDB parent class relationship or the direct association (such as Media Gateway to End Customer Prem Devices instead of Networking Devices).
* Fixed: Corrected order of applying the Discovery feature use across bundles for example, Pro/Enterprise, the Visibility and Discovery SKUs when present.
#### Version 3.8.0 - February 2025
* New: Added support for Observability Value Stream via Counting and Listing Job.
* Changed: Added support for counting Service Graph Connector usage without discovery installed.
* Fixed: Performance fix: Enabled visibility to historical CIs for customers with 1 million or more CIs.
#### Version 3.7.0 - November 2024
* Fixed:
+ Improved Visibility Performance when Service Mapping is enabled.
+ Common category count correction when OT License is present.
+ Removed join dependency from the Exclusion List table to improve job performance.
+ Exclude Server from DR site from the license count.
+ Azure virtual desktop exclusion rule updated.
#### Version 3.6.0 - August 2024
* New: Exclusion for Windows 11 and Windows 12 VMs. All existing license usage definitions are now part of the app available on ServiceNow store.
* Changed: Updated the OT Count Conditions removing explicit dependency on OT Entity Column.
* Fixed: Attribute-based exclusion rule. New License Summary Defect. Improved Memory performance.
#### Version 3.5.0 - May 2024
* The Cloud Functions class (cmdb\_ci\_cloud\_function) has been moved from the PaaS category into a new category named FaaS (Functions as a Service) to allow for a different SU ratio than the rest of the CMDB CI classes
in the PaaS category.
* When SU-based ITOM Discovery and ITOM Visibility subscriptions are present, usage will be applied to ITOM Visibility (or a bundle that includes it) first, to align with applying usage to bundle subscriptions
first.
* Default SU ratios for instances without SU-based ITOM subscriptions have been updated.
* ServiceWatch has been removed as a licensable CMDB source.
* Consideration of CSDM Lifecycle Attributes instead of the Status (install\_status) attribute is now dependent on the csdm.lifecycle.migration.activated system property.
* New exclusion rules for Nutanix controllers, VxRails controllers, vSphere Clustered Services controllers, and Hyper-V storage.
#### Version 3.4.0 - February 2024
* New: OT Foundation app usage
* Changed:
+ Counting of ACC-V and Event Management usage on DEX-managed EUDs is not applied to ITOM apps when DEX v2 subscription is present.
+ Daily counts of CIs managed by SG-OT Excel Import are no longer filtered by last discovered/last scan date.
+ Deduplication between KVM VM CIs and Server CIs factors in the reverse relationship direction set by KVM Discovery.
#### Version 3.3.0 - November 2023
* New:
+ Support for new bundle Cloud Accelerate
+ Added exclusion rule forGoogle Cloud Platform BigQuery Dataset Replicas
+ Component Accessibility WCAG 2.1
* Changed: Plugin name changed to Servicenow ITOM/OT SU Licensing.
* Fixed:
+ Performance Issue of Visibility Job.
+ Removed Incorrect filter from ITOM License Summary Page
+ Exclusion relationship between VM Server record and Virtualization Instance is reversed as per Discovery
#### Version 3.1.0 - August 2023
* New
+ Auto-generation of Licensed CI listing for historical review
+ Polaris-based dashboard with drill down into CI listings
+ Support for CSDM Lifecycle Attributes
* Fixed
+ Discovery source mapping issues for SG Connector sources
+ Corrected deduplication logic that validates the related CI as countable, using sys\_object\_source rather than CI discovery\_source attribute
+ DEX Plugin name update
+ UCS Rack Mount Unit Exclusion
#### Version 3.0.1 - May 2023
* New: Support for ITOM SDX License
* Changed: Added standard SU filtering to Service Mapping portion of Visibility counts
* Fixed:
+ Multiple bug fixes.
+ Improved Exclusion Job Performance.
+ DEX and HLA License added in exclusion table.
* Removed: Removed Discovery from Dummy License.
#### Version 2.4.0 - February 2023
* New:
+ Added UCS Blade deduplication: UCS Blade CIs excluded from Server count based on Runs On::Runs relationship with a counted cmdb\_ci\_server (or child) CI
+ Randomized daily usage count execution time, based on system property (default off)
* Fixed: Bug fixes
#### Version 2.3.1 - December 2022
Minor fixes.
#### Version 2.2.0 - September 2022
* New: Support mixture of HLA and ITOM Health, as part of this feature we added a new value stream for HLA, we support HLA as an add on license to ITOM Health. Listing jobs and CI exclusion feature are being supported
for HLA.
* Fixed:
+ Improving performance of populating exclusion table.
+ Azure Databricks exclusion rule has been modified to use object ID rather than name.
+ Correcting the exclusion criteria for VM-server relationship, when one of them was not discovered in last 90 days
+ Minor product fixes.
#### Version 2.1.0 - August 2022
* New:
+ Support for license counts without subscription records. This feature provides ability for on-premises customers, non-production instances to track their ITOM license consumption.
+ Dashboard for resource consumption and status against their purchased subscriptions, both latest daily counts and current 90-day average trends simultaneously.
* Fixed:
+ Performance improvements in listing jobs.
+ Removed non-existent roles.
+ Minor product fixes.
* Known issues: If using the Store app on Rome, disable old scheduled jobs manually
#### Version 2.0.0 - May 2022
* New:
+ Support for ITOM Governance based on a new value stream, providiing the ability to list the resources licensed within the ITOM Governance package, providing the exclusion/de-duplication logic similar to other
value streams like visibility or health.
+ A new IoT resource category has been added with cmdb\_ci\_iot, cmdb\_ci\_converged\_infra.
+ Added new exclusion criteria for Hyper-V desktop VMs, in addition to ability to exclude Windows desktop VMs on vCenter and desktop VMs on Microsoft Azure Platform.
* Fixed:
+ Old Licensing Jobs are not getting removed from the scheduler after installing the store application.
+ License report is not proper when all CIs migrated from one domain to another in last 90 days.
#### Version 1.1.0 - March 2022
* New:
+ Supports separate license counting for ITOM Discovery and ITOM Visibility when both licenses are present.
+ Added new record category for Networking Devices Advanced.
* Fixed:
+ Fixed bugs in ""Report ITOM Licensable CIs"".
+ All the a la carte subcriptions (even 0 usage) are listed in usage account table.
#### Version 1.0.6 - February 2022
* New:
+ Performs daily counts of ITOM-managed resources, recomputes averages over the last 90 daily counts, presents these counts, and offers listing of countable resources on-demand.
+ ITOM licensing functionality has previously been part of family release, but now is delivered via this store app, so any new licensing requirements can be released more frequently.
+ Application Menus (ITOM License, OTM License) and all their modules have been moved to store app. All script includes and scheduled jobs have been moved to the store app and their names are suffixed with
“Store”.
+ All existing licensing tables will stay in family release and are not moved to store app, so there are no data migration issues.
+ Once the app is installed, all the old licensing scheduled jobs will be disabled via fix script and the new ones from the store app will be activated.
| ---
title: ServiceNow ITOM/OT SU Licensing release notes
description: Version history for the ServiceNow ITOM SU Licensing content on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# ServiceNow ITOM/OT SU Licensing release notes
Version history for the ServiceNow ITOM SU Licensing content on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.10.2 - July 2025
Fixed:
* Use the new, improved Coral UI theme for the Licensing Dashboard.
* Optimized memory handling for large svc\_model\_assoc\_ci datasets prevents Out of Memory errors and ensures stable CI processing in ITOM Licensing.
#### Version 3.10.0 - May 2025
* New: ITOM Observability has been added to the ITOM Licensing Dashboard, enabling admins to visualize daily raw resource counts and the moving 90-day average SU consumption (similar to other ITOM applications in the
dashboard).
* Changed: Simplified and improved the association of End User Customer Prem devices to parent classesThe association of CMDB classes to a licensable resource category has been improved so that, if a licensable
resource category (such as End Customer Prem Devices) is associated with a CMDB class that is also a further descendent of a class that is associated with another licensable resource category (such as Networking
Devices), the effective association of a CMDB class is via the closer CMDB parent class relationship or the direct association (such as Media Gateway to End Customer Prem Devices instead of Networking Devices).
* Fixed: Corrected order of applying the Discovery feature use across bundles for example, Pro/Enterprise, the Visibility and Discovery SKUs when present.
#### Version 3.8.0 - February 2025
* New: Added support for Observability Value Stream via Counting and Listing Job.
* Changed: Added support for counting Service Graph Connector usage without discovery installed.
* Fixed: Performance fix: Enabled visibility to historical CIs for customers with 1 million or more CIs.
#### Version 3.7.0 - November 2024
* Fixed:
+ Improved Visibility Performance when Service Mapping is enabled.
+ Common category count correction when OT License is present.
+ Removed join dependency from the Exclusion List table to improve job performance.
+ Exclude Server from DR site from the license count.
+ Azure virtual desktop exclusion rule updated.
#### Version 3.6.0 - August 2024
* New: Exclusion for Windows 11 and Windows 12 VMs. All existing license usage definitions are now part of the app available on ServiceNow store.
* Changed: Updated the OT Count Conditions removing explicit dependency on OT Entity Column.
* Fixed: Attribute-based exclusion rule. New License Summary Defect. Improved Memory performance.
#### Version 3.5.0 - May 2024
* The Cloud Functions class (cmdb\_ci\_cloud\_function) has been moved from the PaaS category into a new category named FaaS (Functions as a Service) to allow for a different SU ratio than the rest of the CMDB CI classes
in the PaaS category.
* When SU-based ITOM Discovery and ITOM Visibility subscriptions are present, usage will be applied to ITOM Visibility (or a bundle that includes it) first, to align with applying usage to bundle subscriptions
first.
* Default SU ratios for instances without SU-based ITOM subscriptions have been updated.
* ServiceWatch has been removed as a licensable CMDB source.
* Consideration of CSDM Lifecycle Attributes instead of the Status (install\_status) attribute is now dependent on the csdm.lifecycle.migration.activated system property.
* New exclusion rules for Nutanix controllers, VxRails controllers, vSphere Clustered Services controllers, and Hyper-V storage.
#### Version 3.4.0 - February 2024
* New: OT Foundation app usage
* Changed:
+ Counting of ACC-V and Event Management usage on DEX-managed EUDs is not applied to ITOM apps when DEX v2 subscription is present.
+ Daily counts of CIs managed by SG-OT Excel Import are no longer filtered by last discovered/last scan date.
+ Deduplication between KVM VM CIs and Server CIs factors in the reverse relationship direction set by KVM Discovery.
#### Version 3.3.0 - November 2023
* New:
+ Support for new bundle Cloud Accelerate
+ Added exclusion rule forGoogle Cloud Platform BigQuery Dataset Replicas
+ Component Accessibility WCAG 2.1
* Changed: Plugin name changed to Servicenow ITOM/OT SU Licensing.
* Fixed:
+ Performance Issue of Visibility Job.
+ Removed Incorrect filter from ITOM License Summary Page
+ Exclusion relationship between VM Server record and Virtualization Instance is reversed as per Discovery
#### Version 3.1.0 - August 2023
* New
+ Auto-generation of Licensed CI listing for historical review
+ Polaris-based dashboard with drill down into CI listings
+ Support for CSDM Lifecycle Attributes
* Fixed
+ Discovery source mapping issues for SG Connector sources
+ Corrected deduplication logic that validates the related CI as countable, using sys\_object\_source rather than CI discovery\_source attribute
+ DEX Plugin name update
+ UCS Rack Mount Unit Exclusion
#### Version 3.0.1 - May 2023
* New: Support for ITOM SDX License
* Changed: Added standard SU filtering to Service Mapping portion of Visibility counts
* Fixed:
+ Multiple bug fixes.
+ Improved Exclusion Job Performance.
+ DEX and HLA License added in exclusion table.
* Removed: Removed Discovery from Dummy License.
#### Version 2.4.0 - February 2023
* New:
+ Added UCS Blade deduplication: UCS Blade CIs excluded from Server count based on Runs On::Runs relationship with a counted cmdb\_ci\_server (or child) CI
+ Randomized daily usage count execution time, based on system property (default off)
* Fixed: Bug fixes
#### Version 2.3.1 - December 2022
Minor fixes.
#### Version 2.2.0 - September 2022
* New: Support mixture of HLA and ITOM Health, as part of this feature we added a new value stream for HLA, we support HLA as an add on license to ITOM Health. Listing jobs and CI exclusion feature are being supported
for HLA.
* Fixed:
+ Improving performance of populating exclusion table.
+ Azure Databricks exclusion rule has been modified to use object ID rather than name.
+ Correcting the exclusion criteria for VM-server relationship, when one of them was not discovered in last 90 days
+ Minor product fixes.
#### Version 2.1.0 - August 2022
* New:
+ Support for license counts without subscription records. This feature provides ability for on-premises customers, non-production instances to track their ITOM license consumption.
+ Dashboard for resource consumption and status against their purchased subscriptions, both latest daily counts and current 90-day average trends simultaneously.
* Fixed:
+ Performance improvements in listing jobs.
+ Removed non-existent roles.
+ Minor product fixes.
* Known issues: If using the Store app on Rome, disable old scheduled jobs manually
#### Version 2.0.0 - May 2022
* New:
+ Support for ITOM Governance based on a new value stream, providiing the ability to list the resources licensed within the ITOM Governance package, providing the exclusion/de-duplication logic similar to other
value streams like visibility or health.
+ A new IoT resource category has been added with cmdb\_ci\_iot, cmdb\_ci\_converged\_infra.
+ Added new exclusion criteria for Hyper-V desktop VMs, in addition to ability to exclude Windows desktop VMs on vCenter and desktop VMs on Microsoft Azure Platform.
* Fixed:
+ Old Licensing Jobs are not getting removed from the scheduler after installing the store application.
+ License report is not proper when all CIs migrated from one domain to another in last 90 days.
#### Version 1.1.0 - March 2022
* New:
+ Supports separate license counting for ITOM Discovery and ITOM Visibility when both licenses are present.
+ Added new record category for Networking Devices Advanced.
* Fixed:
+ Fixed bugs in ""Report ITOM Licensable CIs"".
+ All the a la carte subcriptions (even 0 usage) are listed in usage account table.
#### Version 1.0.6 - February 2022
* New:
+ Performs daily counts of ITOM-managed resources, recomputes averages over the last 90 daily counts, presents these counts, and offers listing of countable resources on-demand.
+ ITOM licensing functionality has previously been part of family release, but now is delivered via this store app, so any new licensing requirements can be released more frequently.
+ Application Menus (ITOM License, OTM License) and all their modules have been moved to store app. All script includes and scheduled jobs have been moved to the store app and their names are suffixed with
“Store”.
+ All existing licensing tables will stay in family release and are not moved to store app, so there are no data migration issues.
+ Once the app is installed, all the old licensing scheduled jobs will be disabled via fix script and the new ones from the store app will be activated.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-tag-based-alert-clustering-engine.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-tag-based-alert-clustering-engine.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-tag-based-alert-clustering-engine.html | Tag Based Alert Clustering Engine release notes | Version history for the Tag Based Alert Clustering Engine on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-tag-based-alert-clustering-engine.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-tag-based-alert-clustering-engine.html"><body id="store-rn-itom-tag-based-alert-clustering-engine"><main role="main"><article role="article" class="dita" id="store-rn-itom-tag-based-alert-clustering-engine" aria-labelledby="title_store-rn-itom-tag-based-alert-clustering-engine">
<h1 class="title topictitle1" id="title_store-rn-itom-tag-based-alert-clustering-engine">Tag Based Alert Clustering Engine release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Tag Based Alert Clustering Engine on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-tag-based-alert-clustering-engine__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d376460e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 18.17.1 - August 2025</dt>
<dd class="dd">New: You can now create grouping definitions that combine CI relationships and tags, allowing more flexible and accurate alert grouping.</dd>
<dt class="dt dlterm">Version 18.14.0 - May 2025</dt>
<dd class="dd" id="store-rn-itom-tag-based-alert-clustering-engine__latest-store-rn-itom-tag-based-alert-clustering-engine">No updates.</dd>
<dt class="dt dlterm">Version 18.12.3 - February 2025</dt>
<dd class="dd">Two minor fixes.</dd>
<dt class="dt dlterm">Version 18.12.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Group simulation order is now executed in an ascending order</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed time window settings for Tag Based groups</li>
<li class="li">Removing unnecessary error message when saving a new Tag Clustering definition</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 18.11.2 - October 2024</dt>
<dd class="dd">Fixed: Groups are not being properly updated when new tags are added to an existing definition.</dd>
<dt class="dt dlterm">Version 18.10.2 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Enable group simulation using the Alert Automation in Service Operations Workspace.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed upgrade of tag-based clustering definition.</li>
<li class="li">Fixed the population of the Assignment Group field.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 18.8.0 - July 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Pattern match happens when source type is one of: additional_info, alert_tags, and cmdb_key_value.</li>
<li class="li">Group criteria is working only for alerts with non empty value.</li>
<li class="li">ACL for the assignment group field.</li>
<li class="li">If a field is selected for group criteria, only alerts with not empty field value are grouped.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 18.7.2 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Tag-Based Alert Clustering Simulation: Helps users test and assess their implementation using simulation mode.</li>
<li class="li">Team-Based Rules: Adds the option for team-level rules that are executed only for assigned alerts.</li>
<li class="li">Out-of-the-Box Alert Clustering Definitions.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 18.6.0 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: 12 new out-of-the-box Tag-based Alert Clustering definitions created.</li>
<li class="li">Removed: 4 existing out-of-the-boxTag-based Alert Clustering definitions removed for new customers.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 18.5.3 - August 2023</dt>
<dd class="dd">Fixed: Fixing issues related to the custom description of Tag-Based groups.</dd>
<dt class="dt dlterm">Version 18.4.8 - May 2023</dt>
<dd class="dd">
<p class="p">New: Clustered alerts are aggregated under a virtual alert rather than one of the real alerts (available starting Vancouver).</p>
</dd>
<dt class="dt dlterm">Version 18.3.3 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Supporting alert tags field for alert clustering</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed the link in the blue box message</li>
<li class="li">Fixed localization issues</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 18.2.10 - April 2022</dt>
<dd class="dd">Fixed: Fixing tags and clustering definitions in a domain separated instance</dd>
<dt class="dt dlterm">Version 18.1.4 - November 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-tag-based-alert-clustering-engine__ul_bbl_xlh_4rb">
<li class="li">New:<ul class="ul" id="store-rn-itom-tag-based-alert-clustering-engine__ul_whm_ylh_4rb">
<li class="li">Support tags on CI keys from cmdb_key_value table</li>
<li class="li">Support platform patterns on tags to extract values</li>
<li class="li">Exclude list property for alert fields</li>
</ul></li>
<li class="li">Fixed: Bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 18.0.6 - August 2021</dt>
<dd class="dd">New: The Tag Based Alert Clustering Engine app is a zero-code method that simplifies alert grouping and performs alert correlation without the need for CMDB, model training, or fine-tuning. The tag-based clustering
capability enables alert clustering immediately from activation and works in parallel with existing ServiceNow alert correlation algorithms.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-tag-based-alert-clustering-engine.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-tag-based-alert-clustering-engine.html\"><body id=\"store-rn-itom-tag-based-alert-clustering-engine\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-tag-based-alert-clustering-engine\" aria-labelledby=\"title_store-rn-itom-tag-based-alert-clustering-engine\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-tag-based-alert-clustering-engine\">Tag Based Alert Clustering Engine release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Tag Based Alert Clustering Engine on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-tag-based-alert-clustering-engine__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d376460e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 18.17.1 - August 2025</dt>\n <dd class=\"dd\">New: You can now create grouping definitions that combine CI relationships and tags, allowing more flexible and accurate alert grouping.</dd>\n \n \n <dt class=\"dt dlterm\">Version 18.14.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itom-tag-based-alert-clustering-engine__latest-store-rn-itom-tag-based-alert-clustering-engine\">No updates.</dd>\n \n \n <dt class=\"dt dlterm\">Version 18.12.3 - February 2025</dt>\n <dd class=\"dd\">Two minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 18.12.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Group simulation order is now executed in an ascending order</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixed time window settings for Tag Based groups</li>\n <li class=\"li\">Removing unnecessary error message when saving a new Tag Clustering definition</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 18.11.2 - October 2024</dt>\n <dd class=\"dd\">Fixed: Groups are not being properly updated when new tags are added to an existing definition.</dd>\n \n \n <dt class=\"dt dlterm\">Version 18.10.2 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Enable group simulation using the Alert Automation in Service Operations Workspace.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixed upgrade of tag-based clustering definition.</li>\n <li class=\"li\">Fixed the population of the Assignment Group field.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 18.8.0 - July 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Pattern match happens when source type is one of: additional_info, alert_tags, and cmdb_key_value.</li>\n <li class=\"li\">Group criteria is working only for alerts with non empty value.</li>\n <li class=\"li\">ACL for the assignment group field.</li>\n <li class=\"li\">If a field is selected for group criteria, only alerts with not empty field value are grouped.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 18.7.2 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Tag-Based Alert Clustering Simulation: Helps users test and assess their implementation using simulation mode.</li>\n <li class=\"li\">Team-Based Rules: Adds the option for team-level rules that are executed only for assigned alerts.</li>\n <li class=\"li\">Out-of-the-Box Alert Clustering Definitions.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 18.6.0 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: 12 new out-of-the-box Tag-based Alert Clustering definitions created.</li>\n <li class=\"li\">Removed: 4 existing out-of-the-boxTag-based Alert Clustering definitions removed for new customers.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 18.5.3 - August 2023</dt>\n <dd class=\"dd\">Fixed: Fixing issues related to the custom description of Tag-Based groups.</dd>\n \n \n <dt class=\"dt dlterm\">Version 18.4.8 - May 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">New: Clustered alerts are aggregated under a virtual alert rather than one of the real alerts (available starting Vancouver).</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 18.3.3 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Supporting alert tags field for alert clustering</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixed the link in the blue box message</li>\n <li class=\"li\">Fixed localization issues</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 18.2.10 - April 2022</dt>\n <dd class=\"dd\">Fixed: Fixing tags and clustering definitions in a domain separated instance</dd>\n \n \n <dt class=\"dt dlterm\">Version 18.1.4 - November 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-tag-based-alert-clustering-engine__ul_bbl_xlh_4rb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itom-tag-based-alert-clustering-engine__ul_whm_ylh_4rb\">\n <li class=\"li\">Support tags on CI keys from cmdb_key_value table</li>\n <li class=\"li\">Support platform patterns on tags to extract values</li>\n <li class=\"li\">Exclude list property for alert fields</li>\n </ul></li>\n <li class=\"li\">Fixed: Bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.6 - August 2021</dt>\n <dd class=\"dd\">New: The Tag Based Alert Clustering Engine app is a zero-code method that simplifies alert grouping and performs alert correlation without the need for CMDB, model training, or fine-tuning. The tag-based clustering\n capability enables alert clustering immediately from activation and works in parallel with existing ServiceNow alert correlation algorithms.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Tag Based Alert Clustering Engine release notes
Version history for the Tag Based Alert Clustering Engine on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 18.17.1 - August 2025
New: You can now create grouping definitions that combine CI relationships and tags, allowing more flexible and accurate alert grouping.
#### Version 18.14.0 - May 2025
No updates.
#### Version 18.12.3 - February 2025
Two minor fixes.
#### Version 18.12.1 - November 2024
* Changed: Group simulation order is now executed in an ascending order
* Fixed:
+ Fixed time window settings for Tag Based groups
+ Removing unnecessary error message when saving a new Tag Clustering definition
#### Version 18.11.2 - October 2024
Fixed: Groups are not being properly updated when new tags are added to an existing definition.
#### Version 18.10.2 - August 2024
* New: Enable group simulation using the Alert Automation in Service Operations Workspace.
* Fixed:
+ Fixed upgrade of tag-based clustering definition.
+ Fixed the population of the Assignment Group field.
#### Version 18.8.0 - July 2024
* Fixed:
+ Pattern match happens when source type is one of: additional\_info, alert\_tags, and cmdb\_key\_value.
+ Group criteria is working only for alerts with non empty value.
+ ACL for the assignment group field.
+ If a field is selected for group criteria, only alerts with not empty field value are grouped.
#### Version 18.7.2 - June 2024
* New:
+ Tag-Based Alert Clustering Simulation: Helps users test and assess their implementation using simulation mode.
+ Team-Based Rules: Adds the option for team-level rules that are executed only for assigned alerts.
+ Out-of-the-Box Alert Clustering Definitions.
#### Version 18.6.0 - March 2024
* New: 12 new out-of-the-box Tag-based Alert Clustering definitions created.
* Removed: 4 existing out-of-the-boxTag-based Alert Clustering definitions removed for new customers.
#### Version 18.5.3 - August 2023
Fixed: Fixing issues related to the custom description of Tag-Based groups.
#### Version 18.4.8 - May 2023
New: Clustered alerts are aggregated under a virtual alert rather than one of the real alerts (available starting Vancouver).
#### Version 18.3.3 - November 2022
* New: Supporting alert tags field for alert clustering
* Fixed:
+ Fixed the link in the blue box message
+ Fixed localization issues
#### Version 18.2.10 - April 2022
Fixed: Fixing tags and clustering definitions in a domain separated instance
#### Version 18.1.4 - November 2021
* New:
+ Support tags on CI keys from cmdb\_key\_value table
+ Support platform patterns on tags to extract values
+ Exclude list property for alert fields
* Fixed: Bug fixes
#### Version 18.0.6 - August 2021
New: The Tag Based Alert Clustering Engine app is a zero-code method that simplifies alert grouping and performs alert correlation without the need for CMDB, model training, or fine-tuning. The tag-based clustering
capability enables alert clustering immediately from activation and works in parallel with existing ServiceNow alert correlation algorithms.
| ---
title: Tag Based Alert Clustering Engine release notes
description: Version history for the Tag Based Alert Clustering Engine on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Tag Based Alert Clustering Engine release notes
Version history for the Tag Based Alert Clustering Engine on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 18.17.1 - August 2025
New: You can now create grouping definitions that combine CI relationships and tags, allowing more flexible and accurate alert grouping.
#### Version 18.14.0 - May 2025
No updates.
#### Version 18.12.3 - February 2025
Two minor fixes.
#### Version 18.12.1 - November 2024
* Changed: Group simulation order is now executed in an ascending order
* Fixed:
+ Fixed time window settings for Tag Based groups
+ Removing unnecessary error message when saving a new Tag Clustering definition
#### Version 18.11.2 - October 2024
Fixed: Groups are not being properly updated when new tags are added to an existing definition.
#### Version 18.10.2 - August 2024
* New: Enable group simulation using the Alert Automation in Service Operations Workspace.
* Fixed:
+ Fixed upgrade of tag-based clustering definition.
+ Fixed the population of the Assignment Group field.
#### Version 18.8.0 - July 2024
* Fixed:
+ Pattern match happens when source type is one of: additional\_info, alert\_tags, and cmdb\_key\_value.
+ Group criteria is working only for alerts with non empty value.
+ ACL for the assignment group field.
+ If a field is selected for group criteria, only alerts with not empty field value are grouped.
#### Version 18.7.2 - June 2024
* New:
+ Tag-Based Alert Clustering Simulation: Helps users test and assess their implementation using simulation mode.
+ Team-Based Rules: Adds the option for team-level rules that are executed only for assigned alerts.
+ Out-of-the-Box Alert Clustering Definitions.
#### Version 18.6.0 - March 2024
* New: 12 new out-of-the-box Tag-based Alert Clustering definitions created.
* Removed: 4 existing out-of-the-boxTag-based Alert Clustering definitions removed for new customers.
#### Version 18.5.3 - August 2023
Fixed: Fixing issues related to the custom description of Tag-Based groups.
#### Version 18.4.8 - May 2023
New: Clustered alerts are aggregated under a virtual alert rather than one of the real alerts (available starting Vancouver).
#### Version 18.3.3 - November 2022
* New: Supporting alert tags field for alert clustering
* Fixed:
+ Fixed the link in the blue box message
+ Fixed localization issues
#### Version 18.2.10 - April 2022
Fixed: Fixing tags and clustering definitions in a domain separated instance
#### Version 18.1.4 - November 2021
* New:
+ Support tags on CI keys from cmdb\_key\_value table
+ Support platform patterns on tags to extract values
+ Exclude list property for alert fields
* Fixed: Bug fixes
#### Version 18.0.6 - August 2021
New: The Tag Based Alert Clustering Engine app is a zero-code method that simplifies alert grouping and performs alert correlation without the need for CMDB, model training, or fine-tuning. The tag-based clustering
capability enables alert clustering immediately from activation and works in parallel with existing ServiceNow alert correlation algorithms.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-tag-governance.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-operations-management/store-rn-itom-tag-governance.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-operations-management/store-rn-itom-tag-governance.html | Tag Governance release notes | Version history for the Tag Governance application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Operations Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-tag-governance.html" id="bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-tag-governance.html"><body id="store-rn-itom-tag-governance"><main role="main"><article role="article" class="dita" id="store-rn-itom-tag-governance" aria-labelledby="title_store-rn-itom-tag-governance">
<h1 class="title topictitle1" id="title_store-rn-itom-tag-governance"><span class="ph">Tag Governance</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Tag Governance</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-itom-tag-governance__section_a5f_byf_hqb">
<div class="p">
<div class="note important note_important" id="store-rn-itom-tag-governance__note_b5f_byf_hqb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itom-tag-governance__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-itom-tag-governance__section_c5f_byf_hqb"><h2 id="d52282e63" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-itom-tag-governance__dl_d5f_byf_hqb">
<dt class="dt dlterm">Version 1.7.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: New policy type-- "Tag Category--introduced to group similar tag keys using Regex.</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-tag-governance__ul_fdr_nk5_bgc">
<li class="li">The following issues were fixed for tag policy audits on GCP: Duplicate findings and incorrectly missing tag key.</li>
<li class="li">Tag Dashboard: Data is now populated for ratings and CI coverage trends widgets.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.5.0 - November 2024</dt>
<dd class="dd" id="store-rn-itom-tag-governance__latest-tag-governance">
<ul class="ul">
<li class="li">New: A dark theme for UI is now supported.</li>
<li class="li">Changed: Migrated the tag governance dashboard to a new and improved UIB interface.</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-tag-governance__ul_sht_q3v_2dc">
<li class="li">Improved tag filter to handle cases where an item has more than one key.</li>
<li class="li">Implemented a cascade rule to delete all related records when a CI is deleted.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.7 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itom-tag-governance__ul_ibg_p4l_dcc">
<li class="li">New: A dark theme for UI is now supported.</li>
<li class="li">Changed: Migrated the tag governance dashboard to a new and improved UIB interface.</li>
<li class="li">Fixed: Improved tag filter to handle cases where an item has more than one key.</li>
<li class="li">Implemented a cascade rule to delete all related records when a CI is deleted.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.6 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Enhanced Task Management: Introduced a new system property, allow_new_cert_follow_on_task, allowing customization of task creation during policy runs for non-compliant CIs, reducing task redundancy.</li>
<li class="li">Tag Governance Admin Options: Added options during policy setup and in system properties for admins to control Tag policy compliance visibility in the overall CI compliance status and manage new task creation
for non-compliant CIs.</li>
<li class="li">Table Cleaner for Run History: Implemented a table cleaner for sn_itom_tag_policy_run to periodically remove old runs, optimizing data management in Tag Governance.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-itom-tag-governance__ul_vvr_kw5_21c">
<li class="li">Tag Compliance Status Handling: Modified behavior to avoid unnecessary records in cert_audit_result table, improving system stability. The 'Save cert audit results' checkbox is clear, as the default setting
for creating new Tag policies. Existing policies prior to upgrade are unaffected by this change, but they can be modified by the tag policy administrator as needed.</li>
<li class="li">Improved Popular Tags Logic: Enhanced popular tags calculation logic for quicker processing and reduced queries, contributing to improved system performance.</li>
<li class="li">Audit Optimization: Disabled audits for deletes in sn_itom_tag_policy_compliance_listing and sn_itom_tag_policy_run_listing tables to optimize system performance.</li>
<li class="li">CMDB classes support: Now the OS templates (vm images, the cmdb_ci_os_template class) is also supported in tag policy evaluation</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-tag-governance__ul_wtz_kw5_21c">
<li class="li">Data Pile-up Prevention: Addressed issues related to potential data pile-up and system stability by ensuring unnecessary records are not inserted into the cert_audit_result table.</li>
<li class="li">Event driven updates for AWS LB: Events from AWS Load Balancers (ALB, NLB) processed for tag changes correctly now</li>
<li class="li">Quality improvements: many minor product issues</li>
</ul></li>
<li class="li">Removed: Audit Record Visibility: Hidden the link to Tag Gov policy results under Related Links when the 'Save cert audit results' checkbox is clear, signifying the exclusion from overall compliance status.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.5 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Dark theme support when Next Experience mode is enabled</li>
<li class="li">Event driven tag audit supported with Azure Resource Changes processing</li>
</ul></li>
<li class="li">Fixed: Tag remediation supported with AWS Assume role to update tags of resources in member accounts in AWS cloud</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.3 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-itom-tag-governance__ul_xkt_2tb_hwb">
<li class="li">Added a tool tip in the Remediation form to inform the users that the update tags to cloud feature is only available in the with ITOM Governance license.</li>
<li class="li">Access the configuration item (CI) properties in the key-value policy type script.</li>
<li class="li">For example, use ci.name.toString() in the script to access the name of the CI.</li>
<li class="li">Performance improvements to the Update Compliance Listing status business rule</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-itom-tag-governance__ul_bst_ftb_hwb">
<li class="li">Issues that led to failed processing of the Azure tag removal events.</li>
<li class="li">Issues that led to failed processing of the Azure tag change events.</li>
<li class="li">Issues that prevented purging of the non-operational or retired CIs from the Tag dashboard causing performance issues.</li>
<li class="li">Issues in the Tag Governance Policies that prevented the audit tasks from getting the correct User or User Group assignments on policy audit failure.</li>
<li class="li">Issues that caused the Remediate Tags action to delete additional tags that aren't part of the failed audit.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - July 2021</dt>
<dd class="dd">New: Use the Tag Governance app to establish your tagging policies for all your IT Resources. Tags are the key-value pairs associated to your on-premises and cloud resources. Most companies have cloud tagging policies,
this app helps to setup tagging policies consistently for all clouds and non-cloud resources too.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-tag-governance.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-operations-management/store-rn-itom-tag-governance.html\"><body id=\"store-rn-itom-tag-governance\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itom-tag-governance\" aria-labelledby=\"title_store-rn-itom-tag-governance\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itom-tag-governance\"><span class=\"ph\">Tag Governance</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Tag Governance</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-rn-itom-tag-governance__section_a5f_byf_hqb\">\n <div class=\"p\">\n <div class=\"note important note_important\" id=\"store-rn-itom-tag-governance__note_b5f_byf_hqb\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itom-tag-governance__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\" id=\"store-rn-itom-tag-governance__section_c5f_byf_hqb\"><h2 id=\"d52282e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\" id=\"store-rn-itom-tag-governance__dl_d5f_byf_hqb\">\n \n <dt class=\"dt dlterm\">Version 1.7.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: New policy type-- "Tag Category--introduced to group similar tag keys using Regex.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-tag-governance__ul_fdr_nk5_bgc\">\n <li class=\"li\">The following issues were fixed for tag policy audits on GCP: Duplicate findings and incorrectly missing tag key.</li>\n <li class=\"li\">Tag Dashboard: Data is now populated for ratings and CI coverage trends widgets.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-itom-tag-governance__latest-tag-governance\">\n <ul class=\"ul\">\n <li class=\"li\">New: A dark theme for UI is now supported.</li>\n <li class=\"li\">Changed: Migrated the tag governance dashboard to a new and improved UIB interface.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-tag-governance__ul_sht_q3v_2dc\">\n <li class=\"li\">Improved tag filter to handle cases where an item has more than one key.</li>\n <li class=\"li\">Implemented a cascade rule to delete all related records when a CI is deleted.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.7 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itom-tag-governance__ul_ibg_p4l_dcc\">\n <li class=\"li\">New: A dark theme for UI is now supported.</li>\n <li class=\"li\">Changed: Migrated the tag governance dashboard to a new and improved UIB interface.</li>\n <li class=\"li\">Fixed: Improved tag filter to handle cases where an item has more than one key.</li>\n <li class=\"li\">Implemented a cascade rule to delete all related records when a CI is deleted.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.6 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Enhanced Task Management: Introduced a new system property, allow_new_cert_follow_on_task, allowing customization of task creation during policy runs for non-compliant CIs, reducing task redundancy.</li>\n <li class=\"li\">Tag Governance Admin Options: Added options during policy setup and in system properties for admins to control Tag policy compliance visibility in the overall CI compliance status and manage new task creation\n for non-compliant CIs.</li>\n <li class=\"li\">Table Cleaner for Run History: Implemented a table cleaner for sn_itom_tag_policy_run to periodically remove old runs, optimizing data management in Tag Governance.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-tag-governance__ul_vvr_kw5_21c\">\n <li class=\"li\">Tag Compliance Status Handling: Modified behavior to avoid unnecessary records in cert_audit_result table, improving system stability. The 'Save cert audit results' checkbox is clear, as the default setting\n for creating new Tag policies. Existing policies prior to upgrade are unaffected by this change, but they can be modified by the tag policy administrator as needed.</li>\n <li class=\"li\">Improved Popular Tags Logic: Enhanced popular tags calculation logic for quicker processing and reduced queries, contributing to improved system performance.</li>\n <li class=\"li\">Audit Optimization: Disabled audits for deletes in sn_itom_tag_policy_compliance_listing and sn_itom_tag_policy_run_listing tables to optimize system performance.</li>\n <li class=\"li\">CMDB classes support: Now the OS templates (vm images, the cmdb_ci_os_template class) is also supported in tag policy evaluation</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-tag-governance__ul_wtz_kw5_21c\">\n <li class=\"li\">Data Pile-up Prevention: Addressed issues related to potential data pile-up and system stability by ensuring unnecessary records are not inserted into the cert_audit_result table.</li>\n <li class=\"li\">Event driven updates for AWS LB: Events from AWS Load Balancers (ALB, NLB) processed for tag changes correctly now</li>\n <li class=\"li\">Quality improvements: many minor product issues</li>\n </ul></li>\n <li class=\"li\">Removed: Audit Record Visibility: Hidden the link to Tag Gov policy results under Related Links when the 'Save cert audit results' checkbox is clear, signifying the exclusion from overall compliance status.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.5 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Dark theme support when Next Experience mode is enabled</li>\n <li class=\"li\">Event driven tag audit supported with Azure Resource Changes processing</li>\n </ul></li>\n <li class=\"li\">Fixed: Tag remediation supported with AWS Assume role to update tags of resources in member accounts in AWS cloud</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.3 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-itom-tag-governance__ul_xkt_2tb_hwb\">\n <li class=\"li\">Added a tool tip in the Remediation form to inform the users that the update tags to cloud feature is only available in the with ITOM Governance license.</li>\n <li class=\"li\">Access the configuration item (CI) properties in the key-value policy type script.</li>\n <li class=\"li\">For example, use ci.name.toString() in the script to access the name of the CI.</li>\n <li class=\"li\">Performance improvements to the Update Compliance Listing status business rule</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itom-tag-governance__ul_bst_ftb_hwb\">\n <li class=\"li\">Issues that led to failed processing of the Azure tag removal events.</li>\n <li class=\"li\">Issues that led to failed processing of the Azure tag change events.</li>\n <li class=\"li\">Issues that prevented purging of the non-operational or retired CIs from the Tag dashboard causing performance issues.</li>\n <li class=\"li\">Issues in the Tag Governance Policies that prevented the audit tasks from getting the correct User or User Group assignments on policy audit failure.</li>\n <li class=\"li\">Issues that caused the Remediate Tags action to delete additional tags that aren't part of the failed audit.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - July 2021</dt>\n <dd class=\"dd\">New: Use the Tag Governance app to establish your tagging policies for all your IT Resources. Tags are the key-value pairs associated to your on-premises and cloud resources. Most companies have cloud tagging policies,\n this app helps to setup tagging policies consistently for all clouds and non-cloud resources too.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Tag Governance release notes
Version history for the Tag Governance application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.7.0 - August 2025
* New: New policy type-- "Tag Category--introduced to group similar tag keys using Regex.
* Fixed:
+ The following issues were fixed for tag policy audits on GCP: Duplicate findings and incorrectly missing tag key.
+ Tag Dashboard: Data is now populated for ratings and CI coverage trends widgets.
#### Version 1.5.0 - November 2024
* New: A dark theme for UI is now supported.
* Changed: Migrated the tag governance dashboard to a new and improved UIB interface.
* Fixed:
+ Improved tag filter to handle cases where an item has more than one key.
+ Implemented a cascade rule to delete all related records when a CI is deleted.
#### Version 1.1.7 - August 2024
* New: A dark theme for UI is now supported.
* Changed: Migrated the tag governance dashboard to a new and improved UIB interface.
* Fixed: Improved tag filter to handle cases where an item has more than one key.
* Implemented a cascade rule to delete all related records when a CI is deleted.
#### Version 1.1.6 - February 2024
* New:
+ Enhanced Task Management: Introduced a new system property, allow\_new\_cert\_follow\_on\_task, allowing customization of task creation during policy runs for non-compliant CIs, reducing task redundancy.
+ Tag Governance Admin Options: Added options during policy setup and in system properties for admins to control Tag policy compliance visibility in the overall CI compliance status and manage new task creation
for non-compliant CIs.
+ Table Cleaner for Run History: Implemented a table cleaner for sn\_itom\_tag\_policy\_run to periodically remove old runs, optimizing data management in Tag Governance.
* Changed:
+ Tag Compliance Status Handling: Modified behavior to avoid unnecessary records in cert\_audit\_result table, improving system stability. The 'Save cert audit results' checkbox is clear, as the default setting
for creating new Tag policies. Existing policies prior to upgrade are unaffected by this change, but they can be modified by the tag policy administrator as needed.
+ Improved Popular Tags Logic: Enhanced popular tags calculation logic for quicker processing and reduced queries, contributing to improved system performance.
+ Audit Optimization: Disabled audits for deletes in sn\_itom\_tag\_policy\_compliance\_listing and sn\_itom\_tag\_policy\_run\_listing tables to optimize system performance.
+ CMDB classes support: Now the OS templates (vm images, the cmdb\_ci\_os\_template class) is also supported in tag policy evaluation
* Fixed:
+ Data Pile-up Prevention: Addressed issues related to potential data pile-up and system stability by ensuring unnecessary records are not inserted into the cert\_audit\_result table.
+ Event driven updates for AWS LB: Events from AWS Load Balancers (ALB, NLB) processed for tag changes correctly now
+ Quality improvements: many minor product issues
* Removed: Audit Record Visibility: Hidden the link to Tag Gov policy results under Related Links when the 'Save cert audit results' checkbox is clear, signifying the exclusion from overall compliance status.
#### Version 1.1.5 - May 2023
* New:
+ Dark theme support when Next Experience mode is enabled
+ Event driven tag audit supported with Azure Resource Changes processing
* Fixed: Tag remediation supported with AWS Assume role to update tags of resources in member accounts in AWS cloud
#### Version 1.1.3 - February 2023
* Changed:
+ Added a tool tip in the Remediation form to inform the users that the update tags to cloud feature is only available in the with ITOM Governance license.
+ Access the configuration item (CI) properties in the key-value policy type script.
+ For example, use ci.name.toString() in the script to access the name of the CI.
+ Performance improvements to the Update Compliance Listing status business rule
* Fixed:
+ Issues that led to failed processing of the Azure tag removal events.
+ Issues that led to failed processing of the Azure tag change events.
+ Issues that prevented purging of the non-operational or retired CIs from the Tag dashboard causing performance issues.
+ Issues in the Tag Governance Policies that prevented the audit tasks from getting the correct User or User Group assignments on policy audit failure.
+ Issues that caused the Remediate Tags action to delete additional tags that aren't part of the failed audit.
#### Version 1.1.0 - July 2021
New: Use the Tag Governance app to establish your tagging policies for all your IT Resources. Tags are the key-value pairs associated to your on-premises and cloud resources. Most companies have cloud tagging policies,
this app helps to setup tagging policies consistently for all clouds and non-cloud resources too.
| ---
title: Tag Governance release notes
description: Version history for the Tag Governance application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Operations Management release notes
---
# Tag Governance release notes
Version history for the Tag Governance application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.7.0 - August 2025
* New: New policy type-- "Tag Category--introduced to group similar tag keys using Regex.
* Fixed:
+ The following issues were fixed for tag policy audits on GCP: Duplicate findings and incorrectly missing tag key.
+ Tag Dashboard: Data is now populated for ratings and CI coverage trends widgets.
#### Version 1.5.0 - November 2024
* New: A dark theme for UI is now supported.
* Changed: Migrated the tag governance dashboard to a new and improved UIB interface.
* Fixed:
+ Improved tag filter to handle cases where an item has more than one key.
+ Implemented a cascade rule to delete all related records when a CI is deleted.
#### Version 1.1.7 - August 2024
* New: A dark theme for UI is now supported.
* Changed: Migrated the tag governance dashboard to a new and improved UIB interface.
* Fixed: Improved tag filter to handle cases where an item has more than one key.
* Implemented a cascade rule to delete all related records when a CI is deleted.
#### Version 1.1.6 - February 2024
* New:
+ Enhanced Task Management: Introduced a new system property, allow\_new\_cert\_follow\_on\_task, allowing customization of task creation during policy runs for non-compliant CIs, reducing task redundancy.
+ Tag Governance Admin Options: Added options during policy setup and in system properties for admins to control Tag policy compliance visibility in the overall CI compliance status and manage new task creation
for non-compliant CIs.
+ Table Cleaner for Run History: Implemented a table cleaner for sn\_itom\_tag\_policy\_run to periodically remove old runs, optimizing data management in Tag Governance.
* Changed:
+ Tag Compliance Status Handling: Modified behavior to avoid unnecessary records in cert\_audit\_result table, improving system stability. The 'Save cert audit results' checkbox is clear, as the default setting
for creating new Tag policies. Existing policies prior to upgrade are unaffected by this change, but they can be modified by the tag policy administrator as needed.
+ Improved Popular Tags Logic: Enhanced popular tags calculation logic for quicker processing and reduced queries, contributing to improved system performance.
+ Audit Optimization: Disabled audits for deletes in sn\_itom\_tag\_policy\_compliance\_listing and sn\_itom\_tag\_policy\_run\_listing tables to optimize system performance.
+ CMDB classes support: Now the OS templates (vm images, the cmdb\_ci\_os\_template class) is also supported in tag policy evaluation
* Fixed:
+ Data Pile-up Prevention: Addressed issues related to potential data pile-up and system stability by ensuring unnecessary records are not inserted into the cert\_audit\_result table.
+ Event driven updates for AWS LB: Events from AWS Load Balancers (ALB, NLB) processed for tag changes correctly now
+ Quality improvements: many minor product issues
* Removed: Audit Record Visibility: Hidden the link to Tag Gov policy results under Related Links when the 'Save cert audit results' checkbox is clear, signifying the exclusion from overall compliance status.
#### Version 1.1.5 - May 2023
* New:
+ Dark theme support when Next Experience mode is enabled
+ Event driven tag audit supported with Azure Resource Changes processing
* Fixed: Tag remediation supported with AWS Assume role to update tags of resources in member accounts in AWS cloud
#### Version 1.1.3 - February 2023
* Changed:
+ Added a tool tip in the Remediation form to inform the users that the update tags to cloud feature is only available in the with ITOM Governance license.
+ Access the configuration item (CI) properties in the key-value policy type script.
+ For example, use ci.name.toString() in the script to access the name of the CI.
+ Performance improvements to the Update Compliance Listing status business rule
* Fixed:
+ Issues that led to failed processing of the Azure tag removal events.
+ Issues that led to failed processing of the Azure tag change events.
+ Issues that prevented purging of the non-operational or retired CIs from the Tag dashboard causing performance issues.
+ Issues in the Tag Governance Policies that prevented the audit tasks from getting the correct User or User Group assignments on policy audit failure.
+ Issues that caused the Remediate Tags action to delete additional tags that aren't part of the failed audit.
#### Version 1.1.0 - July 2021
New: Use the Tag Governance app to establish your tagging policies for all your IT Resources. Tags are the key-value pairs associated to your on-premises and cloud resources. Most companies have cloud tagging policies,
this app helps to setup tagging policies consistently for all clouds and non-cloud resources too.
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