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https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-enterprise-service-mgmt-framework.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-enterprise-service-mgmt-framework.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-enterprise-service-mgmt-framework.html | Enterprise Service Management Integrations Framework release notes | Version history for the Enterprise Service Management Integrations Framework integrations on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-enterprise-service-mgmt-framework.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-enterprise-service-mgmt-framework.html"><body id="store-rn-hr-enterprise-service-mgmt-framework"><main role="main"><article role="article" class="dita" id="store-rn-hr-enterprise-service-mgmt-framework" aria-labelledby="title_store-rn-hr-enterprise-service-mgmt-framework">
<h1 class="title topictitle1" id="title_store-rn-hr-enterprise-service-mgmt-framework"><span class="ph">Enterprise Service Management Integrations Framework</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Enterprise Service Management Integrations Framework</span> integrations on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-enterprise-service-mgmt-framework__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d392947e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.8.2 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-enterprise-service-mgmt-framework__ul_hlj_nqd_yfc">
<li class="li">Problem: The RCA privilege status was incorrectly reported as 0 instead of the expected 2 for the "Pulled Integration To-do" table sourced from the "My Items" widget, causing test failures in RCAPrivilegesIT.testRCAPrivilegesStatus.<ul class="ul" id="store-rn-hr-enterprise-service-mgmt-framework__ul_okq_nqd_yfc">
<li class="li">New: Introduced validation logic to ensure real RCA types are correctly flagged and shipped from the "My Items" widget.</li>
<li class="li">Changed: Adjusted the RCA privilege evaluation to align with expected status values during integration.</li>
<li class="li">Fixed: Corrected the RCA privilege status mapping to prevent false negatives in automated test validations.</li>
<li class="li">Removed: Eliminated outdated logic that misclassified RCA entries during transformation.</li>
</ul></li>
<li class="li">Problem: The RCA privilege status was incorrectly set to "Requested" for RCAs sourced from the "Employee Center Header" widget, targeting the "Enterprise Service Management Integrations Framework" table, leading to
test failures in RCAPrivilegesIT.testRCAPrivilegesStatus.<ul class="ul" id="store-rn-hr-enterprise-service-mgmt-framework__ul_lnl_4qd_yfc">
<li class="li">New: Added support for validating RCA privileges from the "Employee Center Header" widget source.</li>
<li class="li">Changed: Updated the privilege evaluation logic to correctly interpret widget-to-table RCA mappings.</li>
<li class="li">Fixed: Resolved incorrect status assignment by aligning privilege checks with the RCA inclusion list.</li>
<li class="li">Removed: Removed legacy privilege handling that conflicted with the new RCA source-target structure.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.8.1 - February 2025</dt>
<dd class="dd" id="store-rn-hr-enterprise-service-mgmt-framework__latest-store-rn-hr-enterprise-service-mgmt-framework">
<ul class="ul">
<li class="li">Contains common components for integrating your ServiceNow applications with third-party systems.</li>
<li class="li">The framework leverages the Flow Designer capability to communicate with external instances and third-party systems.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.7.2 - November 2024</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 3.7.1 - August 2024</dt>
<dd class="dd">Fixed minor bugs/internal observation.</dd>
<dt class="dt dlterm">Version 3.7.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-enterprise-service-mgmt-framework__ul_fl4_3jw_cbc">
<li class="li">Common components used to integrate your ServiceNow applications with third-party systems.</li>
<li class="li">Leveraging the flow-designer capability to communicate with external instances and third-party systems.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.6.0 - August 2023</dt>
<dd class="dd">This version delivers to-do filters such as overdue, due soon, approvals and priority for Enterprise Service Management Integrations Framework.</dd>
<dt class="dt dlterm">Version 3.5.0 - May 2023</dt>
<dd class="dd">New: The todo_inbound table has been updated to support external approvals.</dd>
<dt class="dt dlterm">Version 3.4.0 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-enterprise-service-mgmt-framework__ul_f2p_rry_fwb">
<li class="li">New: Included fixes to support usage of HR Mobile based on features of Now Mobile. Mobile list card views and Mobile input form screens have been upgraded. <ul class="ul">
<li class="li">A script action reverts old card views with new card views. If there are customisations done on legacy cards, the script retains the legacy cards and does not replace them with new cards.</li>
<li class="li">A script action inactivates new function instances if customisations are done on legacy function instances or its related records. If no customisations are done, then existing function instances will be
inactivated.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.3.11 - November 2022</dt>
<dd class="dd">Fixes related to Employee terminated date handling.</dd>
<dt class="dt dlterm">Version 3.3.10 - October 2022</dt>
<dd class="dd">Fixed: Includes fixes for SAP SuccessFactors</dd>
<dt class="dt dlterm">Version 3.3.9 - September 2022</dt>
<dd class="dd">Support for SAP SuccessFactors integration with HRSD.</dd>
<dt class="dt dlterm">Version 3.3.8 - June 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">RCA error when accessing To-do page</li>
<li class="li">Fix for Process External Interface - State is not populated</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.3.6 - April 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Modification to Employee Number</li>
<li class="li">Refactoring in onBefore script of HR profile</li>
<li class="li">Update to User derivation to be from HR profile's table</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.3.5 - February 2022</dt>
<dd class="dd">Fixed: Fix for Primary job is not synced with HR Profile when Job active is false for inactive workers</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-enterprise-service-mgmt-framework.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-enterprise-service-mgmt-framework.html\"><body id=\"store-rn-hr-enterprise-service-mgmt-framework\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-enterprise-service-mgmt-framework\" aria-labelledby=\"title_store-rn-hr-enterprise-service-mgmt-framework\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-enterprise-service-mgmt-framework\"><span class=\"ph\">Enterprise Service Management Integrations Framework</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Enterprise Service Management Integrations Framework</span> integrations on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-enterprise-service-mgmt-framework__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d392947e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.8.2 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-enterprise-service-mgmt-framework__ul_hlj_nqd_yfc\">\n <li class=\"li\">Problem: The RCA privilege status was incorrectly reported as 0 instead of the expected 2 for the "Pulled Integration To-do" table sourced from the "My Items" widget, causing test failures in RCAPrivilegesIT.testRCAPrivilegesStatus.<ul class=\"ul\" id=\"store-rn-hr-enterprise-service-mgmt-framework__ul_okq_nqd_yfc\">\n <li class=\"li\">New: Introduced validation logic to ensure real RCA types are correctly flagged and shipped from the "My Items" widget.</li>\n <li class=\"li\">Changed: Adjusted the RCA privilege evaluation to align with expected status values during integration.</li>\n <li class=\"li\">Fixed: Corrected the RCA privilege status mapping to prevent false negatives in automated test validations.</li>\n <li class=\"li\">Removed: Eliminated outdated logic that misclassified RCA entries during transformation.</li>\n </ul></li>\n <li class=\"li\">Problem: The RCA privilege status was incorrectly set to "Requested" for RCAs sourced from the "Employee Center Header" widget, targeting the "Enterprise Service Management Integrations Framework" table, leading to\n test failures in RCAPrivilegesIT.testRCAPrivilegesStatus.<ul class=\"ul\" id=\"store-rn-hr-enterprise-service-mgmt-framework__ul_lnl_4qd_yfc\">\n <li class=\"li\">New: Added support for validating RCA privileges from the "Employee Center Header" widget source.</li>\n <li class=\"li\">Changed: Updated the privilege evaluation logic to correctly interpret widget-to-table RCA mappings.</li>\n <li class=\"li\">Fixed: Resolved incorrect status assignment by aligning privilege checks with the RCA inclusion list.</li>\n <li class=\"li\">Removed: Removed legacy privilege handling that conflicted with the new RCA source-target structure.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.8.1 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-enterprise-service-mgmt-framework__latest-store-rn-hr-enterprise-service-mgmt-framework\">\n <ul class=\"ul\">\n <li class=\"li\">Contains common components for integrating your ServiceNow applications with third-party systems.</li>\n <li class=\"li\">The framework leverages the Flow Designer capability to communicate with external instances and third-party systems.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.7.2 - November 2024</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.7.1 - August 2024</dt>\n <dd class=\"dd\">Fixed minor bugs/internal observation.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.7.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-enterprise-service-mgmt-framework__ul_fl4_3jw_cbc\">\n <li class=\"li\">Common components used to integrate your ServiceNow applications with third-party systems.</li>\n <li class=\"li\">Leveraging the flow-designer capability to communicate with external instances and third-party systems.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.6.0 - August 2023</dt>\n <dd class=\"dd\">This version delivers to-do filters such as overdue, due soon, approvals and priority for Enterprise Service Management Integrations Framework.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.5.0 - May 2023</dt>\n <dd class=\"dd\">New: The todo_inbound table has been updated to support external approvals.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.4.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-enterprise-service-mgmt-framework__ul_f2p_rry_fwb\">\n <li class=\"li\">New: Included fixes to support usage of HR Mobile based on features of Now Mobile. 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If no customisations are done, then existing function instances will be\n inactivated.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.11 - November 2022</dt>\n <dd class=\"dd\">Fixes related to Employee terminated date handling.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.10 - October 2022</dt>\n <dd class=\"dd\">Fixed: Includes fixes for SAP SuccessFactors</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.9 - September 2022</dt>\n <dd class=\"dd\">Support for SAP SuccessFactors integration with HRSD.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.8 - June 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">RCA error when accessing To-do page</li>\n <li class=\"li\">Fix for Process External Interface - State is not populated</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.6 - April 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Modification to Employee Number</li>\n <li class=\"li\">Refactoring in onBefore script of HR profile</li>\n <li class=\"li\">Update to User derivation to be from HR profile's table</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.5 - February 2022</dt>\n <dd class=\"dd\">Fixed: Fix for Primary job is not synced with HR Profile when Job active is false for inactive workers</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Enterprise Service Management Integrations Framework release notes
Version history for the Enterprise Service Management Integrations Framework integrations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.8.2 - August 2025
* Problem: The RCA privilege status was incorrectly reported as 0 instead of the expected 2 for the "Pulled Integration To-do" table sourced from the "My Items" widget, causing test failures in RCAPrivilegesIT.testRCAPrivilegesStatus.
+ New: Introduced validation logic to ensure real RCA types are correctly flagged and shipped from the "My Items" widget.
+ Changed: Adjusted the RCA privilege evaluation to align with expected status values during integration.
+ Fixed: Corrected the RCA privilege status mapping to prevent false negatives in automated test validations.
+ Removed: Eliminated outdated logic that misclassified RCA entries during transformation.
* Problem: The RCA privilege status was incorrectly set to "Requested" for RCAs sourced from the "Employee Center Header" widget, targeting the "Enterprise Service Management Integrations Framework" table, leading to
test failures in RCAPrivilegesIT.testRCAPrivilegesStatus.
+ New: Added support for validating RCA privileges from the "Employee Center Header" widget source.
+ Changed: Updated the privilege evaluation logic to correctly interpret widget-to-table RCA mappings.
+ Fixed: Resolved incorrect status assignment by aligning privilege checks with the RCA inclusion list.
+ Removed: Removed legacy privilege handling that conflicted with the new RCA source-target structure.
#### Version 3.8.1 - February 2025
* Contains common components for integrating your ServiceNow applications with third-party systems.
* The framework leverages the Flow Designer capability to communicate with external instances and third-party systems.
#### Version 3.7.2 - November 2024
Bug fixes.
#### Version 3.7.1 - August 2024
Fixed minor bugs/internal observation.
#### Version 3.7.0 - May 2024
* New:
+ Common components used to integrate your ServiceNow applications with third-party systems.
+ Leveraging the flow-designer capability to communicate with external instances and third-party systems.
#### Version 3.6.0 - August 2023
This version delivers to-do filters such as overdue, due soon, approvals and priority for Enterprise Service Management Integrations Framework.
#### Version 3.5.0 - May 2023
New: The todo\_inbound table has been updated to support external approvals.
#### Version 3.4.0 - February 2023
* New: Included fixes to support usage of HR Mobile based on features of Now Mobile. Mobile list card views and Mobile input form screens have been upgraded.
+ A script action reverts old card views with new card views. If there are customisations done on legacy cards, the script retains the legacy cards and does not replace them with new cards.
+ A script action inactivates new function instances if customisations are done on legacy function instances or its related records. If no customisations are done, then existing function instances will be
inactivated.
#### Version 3.3.11 - November 2022
Fixes related to Employee terminated date handling.
#### Version 3.3.10 - October 2022
Fixed: Includes fixes for SAP SuccessFactors
#### Version 3.3.9 - September 2022
Support for SAP SuccessFactors integration with HRSD.
#### Version 3.3.8 - June 2022
* Fixed:
+ RCA error when accessing To-do page
+ Fix for Process External Interface - State is not populated
#### Version 3.3.6 - April 2022
* Fixed:
+ Modification to Employee Number
+ Refactoring in onBefore script of HR profile
+ Update to User derivation to be from HR profile's table
#### Version 3.3.5 - February 2022
Fixed: Fix for Primary job is not synced with HR Profile when Job active is false for inactive workers
| ---
title: Enterprise Service Management Integrations Framework release notes
description: Version history for the Enterprise Service Management Integrations Framework
integrations on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Enterprise Service Management Integrations Framework release notes
Version history for the Enterprise Service Management Integrations Framework integrations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.8.2 - August 2025
* Problem: The RCA privilege status was incorrectly reported as 0 instead of the expected 2 for the "Pulled Integration To-do" table sourced from the "My Items" widget, causing test failures in RCAPrivilegesIT.testRCAPrivilegesStatus.
+ New: Introduced validation logic to ensure real RCA types are correctly flagged and shipped from the "My Items" widget.
+ Changed: Adjusted the RCA privilege evaluation to align with expected status values during integration.
+ Fixed: Corrected the RCA privilege status mapping to prevent false negatives in automated test validations.
+ Removed: Eliminated outdated logic that misclassified RCA entries during transformation.
* Problem: The RCA privilege status was incorrectly set to "Requested" for RCAs sourced from the "Employee Center Header" widget, targeting the "Enterprise Service Management Integrations Framework" table, leading to
test failures in RCAPrivilegesIT.testRCAPrivilegesStatus.
+ New: Added support for validating RCA privileges from the "Employee Center Header" widget source.
+ Changed: Updated the privilege evaluation logic to correctly interpret widget-to-table RCA mappings.
+ Fixed: Resolved incorrect status assignment by aligning privilege checks with the RCA inclusion list.
+ Removed: Removed legacy privilege handling that conflicted with the new RCA source-target structure.
#### Version 3.8.1 - February 2025
* Contains common components for integrating your ServiceNow applications with third-party systems.
* The framework leverages the Flow Designer capability to communicate with external instances and third-party systems.
#### Version 3.7.2 - November 2024
Bug fixes.
#### Version 3.7.1 - August 2024
Fixed minor bugs/internal observation.
#### Version 3.7.0 - May 2024
* New:
+ Common components used to integrate your ServiceNow applications with third-party systems.
+ Leveraging the flow-designer capability to communicate with external instances and third-party systems.
#### Version 3.6.0 - August 2023
This version delivers to-do filters such as overdue, due soon, approvals and priority for Enterprise Service Management Integrations Framework.
#### Version 3.5.0 - May 2023
New: The todo\_inbound table has been updated to support external approvals.
#### Version 3.4.0 - February 2023
* New: Included fixes to support usage of HR Mobile based on features of Now Mobile. Mobile list card views and Mobile input form screens have been upgraded.
+ A script action reverts old card views with new card views. If there are customisations done on legacy cards, the script retains the legacy cards and does not replace them with new cards.
+ A script action inactivates new function instances if customisations are done on legacy function instances or its related records. If no customisations are done, then existing function instances will be
inactivated.
#### Version 3.3.11 - November 2022
Fixes related to Employee terminated date handling.
#### Version 3.3.10 - October 2022
Fixed: Includes fixes for SAP SuccessFactors
#### Version 3.3.9 - September 2022
Support for SAP SuccessFactors integration with HRSD.
#### Version 3.3.8 - June 2022
* Fixed:
+ RCA error when accessing To-do page
+ Fix for Process External Interface - State is not populated
#### Version 3.3.6 - April 2022
* Fixed:
+ Modification to Employee Number
+ Refactoring in onBefore script of HR profile
+ Update to User derivation to be from HR profile's table
#### Version 3.3.5 - February 2022
Fixed: Fix for Primary job is not synced with HR Profile when Job active is false for inactive workers
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-er-integration-navex.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-er-integration-navex.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-er-integration-navex.html | Employee Relations integration with Navex Ethicspoint release notes | Version history for the ER integration with NAVEX application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-er-integration-navex.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-er-integration-navex.html"><body id="store-rn-hr-er-integration-navex"><main role="main"><article role="article" class="dita" id="store-rn-hr-er-integration-navex" aria-labelledby="title_store-rn-hr-er-integration-navex">
<h1 class="title topictitle1" id="title_store-rn-hr-er-integration-navex"><span class="ph">Employee Relations integration with Navex Ethicspoint</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ER integration with NAVEX application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-er-integration-navex__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d53339e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.1 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2022</dt>
<dd class="dd" id="store-rn-hr-er-integration-navex__latest-store-rn-hr-er-integration-navex">This bi-directional integration will empower the ER agent to use our employee relations workflow for a seamless experience in resolving ER cases. We intend in completing the
experience for the customer by integrating Navex EthicsPoint with our Employee Relations. This integration will pull in ER cases from Navex EthicsPoint to ServiceNow.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Employee Relations integration with Navex Ethicspoint release notes
Version history for the ER integration with NAVEX application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.1 - February 2024
Minor fixes.
#### Version 1.0.0 - August 2022
This bi-directional integration will empower the ER agent to use our employee relations workflow for a seamless experience in resolving ER cases. We intend in completing the
experience for the customer by integrating Navex EthicsPoint with our Employee Relations. This integration will pull in ER cases from Navex EthicsPoint to ServiceNow.
| ---
title: Employee Relations integration with Navex Ethicspoint release notes
description: Version history for the ER integration with NAVEX application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Employee Relations integration with Navex Ethicspoint release notes
Version history for the ER integration with NAVEX application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.1 - February 2024
Minor fixes.
#### Version 1.0.0 - August 2022
This bi-directional integration will empower the ER agent to use our employee relations workflow for a seamless experience in resolving ER cases. We intend in completing the
experience for the customer by integrating Navex EthicsPoint with our Employee Relations. This integration will pull in ER cases from Navex EthicsPoint to ServiceNow.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-case-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-case-mgmt.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-health-safety-case-mgmt.html | Health and Safety Case Management release notes | Version history for the Health and Safety Case Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Health and Safety release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-case-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-case-mgmt.html"><body id="store-rn-hr-health-safety-case-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-hr-health-safety-case-mgmt" aria-labelledby="title_store-rn-hr-health-safety-case-mgmt">
<h1 class="title topictitle1" id="title_store-rn-hr-health-safety-case-mgmt"><span class="ph">Health and Safety</span> Case Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Health and Safety</span> Case Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-health-safety-case-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d346269e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.0.0 - August 2025</dt>
<dd class="dd">Changed: Minor ACL updates.</dd>
<dt class="dt dlterm">Version 3.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-health-safety-case-mgmt__latest-store-rn-hr-health-safety-case-mgmt">Fixed: Issue where case types were visible on Now Mobile when not installed.</dd>
<dt class="dt dlterm">Version 2.0.1 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Case tab is not shown under H&S user profile when only Health and Safety Incident Management and Health and Safety Case Management are installed</li>
<li class="li">Issues with case assignment allowing any user</li>
<li class="li">Issues with hints not appearing in some forms in certain scenarios</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Worker compensation claims case type added</li>
<li class="li">Claims case form includes the following: <ul class="ul">
<li class="li">Employee claim details</li>
<li class="li">Closure details</li>
<li class="li">Actions</li>
<li class="li">Documents list where documents from the Standards and Documents list can be added</li>
</ul>
</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - August 2024</dt>
<dd class="dd">ServiceNow Health and Safety Case Management provides your employees with an easy way to submit health and safety questions to your safety teams. This makes it easy for safety
teams to track any questions and requests separately from incidents and observations. Employees can submit their questions through the Quick Links in the Employee Center. With the Return to Work case type, RTW coordinators can
manage Return-to-work cases to organize employees' return to the workplace after an injury or illness.</dd>
</dl>
</section>
</div>
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} | # Health and Safety Case Management release notes
Version history for the Health and Safety Case Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.0 - August 2025
Changed: Minor ACL updates.
#### Version 3.0.0 - May 2025
Fixed: Issue where case types were visible on Now Mobile when not installed.
#### Version 2.0.1 - February 2025
* Fixed:
+ Case tab is not shown under H&S user profile when only Health and Safety Incident Management and Health and Safety Case Management are installed
+ Issues with case assignment allowing any user
+ Issues with hints not appearing in some forms in certain scenarios
#### Version 2.0.0 - November 2024
* New:
+ Worker compensation claims case type added
+ Claims case form includes the following:
- Employee claim details
- Closure details
- Actions
- Documents list where documents from the Standards and Documents list can be added
#### Version 1.0.0 - August 2024
ServiceNow Health and Safety Case Management provides your employees with an easy way to submit health and safety questions to your safety teams. This makes it easy for safety
teams to track any questions and requests separately from incidents and observations. Employees can submit their questions through the Quick Links in the Employee Center. With the Return to Work case type, RTW coordinators can
manage Return-to-work cases to organize employees' return to the workplace after an injury or illness.
| ---
title: Health and Safety Case Management release notes
description: Version history for the Health and Safety Case Management application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Health and Safety release notes
---
# Health and Safety Case Management release notes
Version history for the Health and Safety Case Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.0 - August 2025
Changed: Minor ACL updates.
#### Version 3.0.0 - May 2025
Fixed: Issue where case types were visible on Now Mobile when not installed.
#### Version 2.0.1 - February 2025
* Fixed:
+ Case tab is not shown under H&S user profile when only Health and Safety Incident Management and Health and Safety Case Management are installed
+ Issues with case assignment allowing any user
+ Issues with hints not appearing in some forms in certain scenarios
#### Version 2.0.0 - November 2024
* New:
+ Worker compensation claims case type added
+ Claims case form includes the following:
- Employee claim details
- Closure details
- Actions
- Documents list where documents from the Standards and Documents list can be added
#### Version 1.0.0 - August 2024
ServiceNow Health and Safety Case Management provides your employees with an easy way to submit health and safety questions to your safety teams. This makes it easy for safety
teams to track any questions and requests separately from incidents and observations. Employees can submit their questions through the Quick Links in the Employee Center. With the Return to Work case type, RTW coordinators can
manage Return-to-work cases to organize employees' return to the workplace after an injury or illness.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-contractor-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-contractor-mgmt.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-health-safety-contractor-mgmt.html | Health and Safety Contractor Management release notes | Version history for the Health and Safety Contractor Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Health and Safety release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-contractor-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-contractor-mgmt.html"><body id="store-rn-hr-health-safety-contractor-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-hr-health-safety-contractor-mgmt" aria-labelledby="title_store-rn-hr-health-safety-contractor-mgmt">
<h1 class="title topictitle1" id="title_store-rn-hr-health-safety-contractor-mgmt">Health and Safety Contractor Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Health and Safety Contractor Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-health-safety-contractor-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d283489e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-health-safety-contractor-mgmt__ul_rqb_hyd_yfc">
<li class="li">Minor ACL updates</li>
<li class="li">Improved process for adding contractor workers</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-health-safety-contractor-mgmt__latest-store-rn-hr-health-safety-contractor-mgmt"><ul class="ul">
<li class="li">New: Action scheduler for contractors to schedule and auto-assign actions using the condition builder.</li>
<li class="li">Fixed: Spelling typo for the company writer role</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">"Reply to" section is not populated when an Action is assigned to a contractor</li>
<li class="li">Empty value for "Primary contract" under Contractor record in Health and Safety</li>
<li class="li">Contractor inbound responses to actions not working</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - December 2024</dt>
<dd class="dd">Changed: The "Primary contact" field on the contractor company record in the Employee Center and Health and Safety Workspace is no longer mandatory.</dd>
<dt class="dt dlterm">Version 1.0.0 - November 2024</dt>
<dd class="dd">ServiceNow Health and Safety Contractor Management provides your teams with contractor onboarding capabilities enabling contractor coordinators to onboard contractor
companies and their workers and keep track of them in the Health and Safety application. With the included email notifications, each contractor can be assigned prerequisite tasks and documents before they are allowed on
site.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Health and Safety Contractor Management release notes
Version history for the Health and Safety Contractor Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.0 - August 2025
* Fixed:
+ Minor ACL updates
+ Improved process for adding contractor workers
#### Version 3.0.0 - May 2025
* New: Action scheduler for contractors to schedule and auto-assign actions using the condition builder.
* Fixed: Spelling typo for the company writer role
#### Version 2.0.0 - February 2025
* Fixed:
+ "Reply to" section is not populated when an Action is assigned to a contractor
+ Empty value for "Primary contract" under Contractor record in Health and Safety
+ Contractor inbound responses to actions not working
#### Version 1.0.1 - December 2024
Changed: The "Primary contact" field on the contractor company record in the Employee Center and Health and Safety Workspace is no longer mandatory.
#### Version 1.0.0 - November 2024
ServiceNow Health and Safety Contractor Management provides your teams with contractor onboarding capabilities enabling contractor coordinators to onboard contractor
companies and their workers and keep track of them in the Health and Safety application. With the included email notifications, each contractor can be assigned prerequisite tasks and documents before they are allowed on
site.
| ---
title: Health and Safety Contractor Management release notes
description: Version history for the Health and Safety Contractor Management application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Health and Safety release notes
---
# Health and Safety Contractor Management release notes
Version history for the Health and Safety Contractor Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.0 - August 2025
* Fixed:
+ Minor ACL updates
+ Improved process for adding contractor workers
#### Version 3.0.0 - May 2025
* New: Action scheduler for contractors to schedule and auto-assign actions using the condition builder.
* Fixed: Spelling typo for the company writer role
#### Version 2.0.0 - February 2025
* Fixed:
+ "Reply to" section is not populated when an Action is assigned to a contractor
+ Empty value for "Primary contract" under Contractor record in Health and Safety
+ Contractor inbound responses to actions not working
#### Version 1.0.1 - December 2024
Changed: The "Primary contact" field on the contractor company record in the Employee Center and Health and Safety Workspace is no longer mandatory.
#### Version 1.0.0 - November 2024
ServiceNow Health and Safety Contractor Management provides your teams with contractor onboarding capabilities enabling contractor coordinators to onboard contractor
companies and their workers and keep track of them in the Health and Safety application. With the included email notifications, each contractor can be assigned prerequisite tasks and documents before they are allowed on
site.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-inc-mgmt-osha-content-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-inc-mgmt-osha-content-pack.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-health-safety-inc-mgmt-osha-content-pack.html | Health and Safety Incident Management OSHA Content Pack release notes | Version history for the Health and Safety Incident Management OSHA Content Pack on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Health and Safety release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-inc-mgmt-osha-content-pack.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-inc-mgmt-osha-content-pack.html"><body id="store-rn-hr-health-safety-inc-mgmt-osha-content-pack"><main role="main"><article role="article" class="dita" id="store-rn-hr-health-safety-inc-mgmt-osha-content-pack" aria-labelledby="title_store-rn-hr-health-safety-inc-mgmt-osha-content-pack">
<h1 class="title topictitle1" id="title_store-rn-hr-health-safety-inc-mgmt-osha-content-pack">Health and Safety Incident Management OSHA Content Pack release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Health and Safety Incident Management OSHA Content Pack on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-health-safety-inc-mgmt-osha-content-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d556019e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 10.0.0 - August 2025</dt>
<dd class="dd">Changed: Minor ACL updates.</dd>
<dt class="dt dlterm">Version 9.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-health-safety-inc-mgmt-osha-content-pack__latest-store-rn-hr-health-safety-inc-mgmt-osha-content-pack">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 8.0.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: OSHA reports can be exported as a CSV file to align with the latest OSHA reporting rules</li>
<li class="li">Changed: Export modal now provides an option of exporting to CSV or PDF</li>
</ul></dd>
<dt class="dt dlterm">Version 7.0.0 - August 2024</dt>
<dd class="dd">Fixed: Incorrect tooltip shown on "Generate OSHA form" button and "Cancel" button.</dd>
<dt class="dt dlterm">Version 6.0.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:</li>
<li class="li">
<ul class="ul">
<li class="li">Missing OSHA buttons on the incident playbook for a few roles</li>
<li class="li">Empty OSHA 300 and 300A forms when generating for the previous year</li>
<li class="li">Date time discrepancy issues</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Includes all previous fixes included in the v4 patch releases: <ul class="ul">
<li class="li">Fixes for OSHA compliance updates</li>
<li class="li">Free text entry for hospital address entry</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.3 - December 2023</dt>
<dd class="dd">Changed: Enabled free text entry for hospital address on injury illness reports in Health and Safety incidents.</dd>
<dt class="dt dlterm">Version 4.0.2 - September 2023</dt>
<dd class="dd">Fixed: Fixes for OSHA compliance updates.</dd>
<dt class="dt dlterm">Version 4.0.0 - August 2023</dt>
<dd class="dd">Changed: Updated the OSHA functionality to integrate with the incident playbook.</dd>
<dt class="dt dlterm">Version 3.0.0 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Added support for internationalization</li>
<li class="li">Fixed: <ul class="ul">
<li class="li">ACL issues</li>
<li class="li">Issues related to incident occurrence date and time</li>
<li class="li">Workbench loading issues</li>
<li class="li">SQL related exceptions</li>
<li class="li">Localization issues</li>
<li class="li">RCA UI issues</li>
<li class="li">Affected employee issues</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.2 - March 2023</dt>
<dd class="dd">Fixed: Fixes for health and safety incident management.</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2023</dt>
<dd class="dd">This application enables autofill and export of OSHA 301, 300, and 300A reports with the click of a button from the ServiceNow Health and Safety application. The Health and Safety includes a dedicated role for managing
these tasks, as well as an establishment list where your annual reports are saved per establishment.</dd>
</dl>
</section>
</div>
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The Health and Safety includes a dedicated role for managing\n these tasks, as well as an establishment list where your annual reports are saved per establishment.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Health and Safety Incident Management OSHA Content Pack release notes
Version history for the Health and Safety Incident Management OSHA Content Pack on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.0 - August 2025
Changed: Minor ACL updates.
#### Version 9.0.0 - May 2025
Minor bug fixes.
#### Version 8.0.0 - November 2024
* New: OSHA reports can be exported as a CSV file to align with the latest OSHA reporting rules
* Changed: Export modal now provides an option of exporting to CSV or PDF
#### Version 7.0.0 - August 2024
Fixed: Incorrect tooltip shown on "Generate OSHA form" button and "Cancel" button.
#### Version 6.0.0 - May 2024
* Fixed:
* + Missing OSHA buttons on the incident playbook for a few roles
+ Empty OSHA 300 and 300A forms when generating for the previous year
+ Date time discrepancy issues
#### Version 5.0.0 - February 2024
* Fixed:
+ Includes all previous fixes included in the v4 patch releases:
- Fixes for OSHA compliance updates
- Free text entry for hospital address entry
#### Version 4.0.3 - December 2023
Changed: Enabled free text entry for hospital address on injury illness reports in Health and Safety incidents.
#### Version 4.0.2 - September 2023
Fixed: Fixes for OSHA compliance updates.
#### Version 4.0.0 - August 2023
Changed: Updated the OSHA functionality to integrate with the incident playbook.
#### Version 3.0.0 - May 2023
* New: Added support for internationalization
* Fixed:
+ ACL issues
+ Issues related to incident occurrence date and time
+ Workbench loading issues
+ SQL related exceptions
+ Localization issues
+ RCA UI issues
+ Affected employee issues
#### Version 2.0.2 - March 2023
Fixed: Fixes for health and safety incident management.
#### Version 2.0.0 - February 2023
This application enables autofill and export of OSHA 301, 300, and 300A reports with the click of a button from the ServiceNow Health and Safety application. The Health and Safety includes a dedicated role for managing
these tasks, as well as an establishment list where your annual reports are saved per establishment.
| ---
title: Health and Safety Incident Management OSHA Content Pack release notes
description: Version history for the Health and Safety Incident Management OSHA Content
Pack on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Health and Safety release notes
---
# Health and Safety Incident Management OSHA Content Pack release notes
Version history for the Health and Safety Incident Management OSHA Content Pack on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.0 - August 2025
Changed: Minor ACL updates.
#### Version 9.0.0 - May 2025
Minor bug fixes.
#### Version 8.0.0 - November 2024
* New: OSHA reports can be exported as a CSV file to align with the latest OSHA reporting rules
* Changed: Export modal now provides an option of exporting to CSV or PDF
#### Version 7.0.0 - August 2024
Fixed: Incorrect tooltip shown on "Generate OSHA form" button and "Cancel" button.
#### Version 6.0.0 - May 2024
* Fixed:
* + Missing OSHA buttons on the incident playbook for a few roles
+ Empty OSHA 300 and 300A forms when generating for the previous year
+ Date time discrepancy issues
#### Version 5.0.0 - February 2024
* Fixed:
+ Includes all previous fixes included in the v4 patch releases:
- Fixes for OSHA compliance updates
- Free text entry for hospital address entry
#### Version 4.0.3 - December 2023
Changed: Enabled free text entry for hospital address on injury illness reports in Health and Safety incidents.
#### Version 4.0.2 - September 2023
Fixed: Fixes for OSHA compliance updates.
#### Version 4.0.0 - August 2023
Changed: Updated the OSHA functionality to integrate with the incident playbook.
#### Version 3.0.0 - May 2023
* New: Added support for internationalization
* Fixed:
+ ACL issues
+ Issues related to incident occurrence date and time
+ Workbench loading issues
+ SQL related exceptions
+ Localization issues
+ RCA UI issues
+ Affected employee issues
#### Version 2.0.2 - March 2023
Fixed: Fixes for health and safety incident management.
#### Version 2.0.0 - February 2023
This application enables autofill and export of OSHA 301, 300, and 300A reports with the click of a button from the ServiceNow Health and Safety application. The Health and Safety includes a dedicated role for managing
these tasks, as well as an establishment list where your annual reports are saved per establishment.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt-pa-content-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt-pa-content-pack.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt-pa-content-pack.html | Health and Safety Incident Management PA Content Pack release notes | Version history for the Health and Safety Incident Management PA Content Pack on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Health and Safety release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt-pa-content-pack.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt-pa-content-pack.html"><body id="store-rn-hr-health-safety-incident-mgmt-pa-content-pack"><main role="main"><article role="article" class="dita" id="store-rn-hr-health-safety-incident-mgmt-pa-content-pack" aria-labelledby="title_store-rn-hr-health-safety-incident-mgmt-pa-content-pack">
<h1 class="title topictitle1" id="title_store-rn-hr-health-safety-incident-mgmt-pa-content-pack">Health and Safety Incident Management PA Content Pack release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Health and Safety Incident Management PA Content Pack on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-health-safety-incident-mgmt-pa-content-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d418065e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 10.0.0 - August 2025</dt>
<dd class="dd">Changed: Updated indicators to support the new Health and Safety dashboard for Health and Safety Incident Management and Health and Safety Risk Management applications.</dd>
<dt class="dt dlterm">Version 9.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-health-safety-incident-mgmt-pa-content-pack__latest-store-rn-hr-health-safety-incident-mgmt-pa-content-pack">Changed: Updated localization translations.</dd>
<dt class="dt dlterm">Version 8.0.0 - November 2024</dt>
<dd class="dd">New: Pack updated to work with V8.0 of the Health and Safety Incident Management application.</dd>
<dt class="dt dlterm">Version 7.0.0 - August 2024</dt>
<dd class="dd">Changed: Updated library dependencies.</dd>
<dt class="dt dlterm">Version 6.0.0 - May 2024</dt>
<dd class="dd">Changed: TRIR and DART metrics adjusted to pull total work hours per establishment.</dd>
<dt class="dt dlterm">Version 5.0.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Includes fixes from previous v4 patch releases: <ul class="ul">
<li class="li">Fixes for OSHA compliance updates.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.2 - September 2023</dt>
<dd class="dd">Fixed: Fixes for OSHA compliance updates.</dd>
<dt class="dt dlterm">Version 4.0.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: New indicators included for the new role-specific landing pages.</li>
<li class="li">Changed: Updated some of the existing indicators to support the new role-specific landing pages.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.0 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Added support for internationalization</li>
<li class="li">Fixed: <ul class="ul">
<li class="li">ACL issues</li>
<li class="li">Issues related to incident occurrence date and time</li>
<li class="li">Workbench loading issues</li>
<li class="li">SQL related exceptions</li>
<li class="li">Localization issues</li>
<li class="li">RCA UI issues</li>
<li class="li">Affected employee issues</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.2 - March 2023</dt>
<dd class="dd">Fixed: Fixes for health and safety incident management</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2023</dt>
<dd class="dd">The application generates and shows safety frequency rate metrics for the Health and Safety application.</dd>
</dl>
</section>
</div>
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} | # Health and Safety Incident Management PA Content Pack release notes
Version history for the Health and Safety Incident Management PA Content Pack on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.0 - August 2025
Changed: Updated indicators to support the new Health and Safety dashboard for Health and Safety Incident Management and Health and Safety Risk Management applications.
#### Version 9.0.0 - May 2025
Changed: Updated localization translations.
#### Version 8.0.0 - November 2024
New: Pack updated to work with V8.0 of the Health and Safety Incident Management application.
#### Version 7.0.0 - August 2024
Changed: Updated library dependencies.
#### Version 6.0.0 - May 2024
Changed: TRIR and DART metrics adjusted to pull total work hours per establishment.
#### Version 5.0.0 - February 2024
* Fixed:
+ Includes fixes from previous v4 patch releases:
- Fixes for OSHA compliance updates.
#### Version 4.0.2 - September 2023
Fixed: Fixes for OSHA compliance updates.
#### Version 4.0.0 - August 2023
* New: New indicators included for the new role-specific landing pages.
* Changed: Updated some of the existing indicators to support the new role-specific landing pages.
#### Version 3.0.0 - May 2023
* New: Added support for internationalization
* Fixed:
+ ACL issues
+ Issues related to incident occurrence date and time
+ Workbench loading issues
+ SQL related exceptions
+ Localization issues
+ RCA UI issues
+ Affected employee issues
#### Version 2.0.2 - March 2023
Fixed: Fixes for health and safety incident management
#### Version 2.0.0 - February 2023
The application generates and shows safety frequency rate metrics for the Health and Safety application.
| ---
title: Health and Safety Incident Management PA Content Pack release notes
description: Version history for the Health and Safety Incident Management PA Content
Pack on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Health and Safety release notes
---
# Health and Safety Incident Management PA Content Pack release notes
Version history for the Health and Safety Incident Management PA Content Pack on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.0 - August 2025
Changed: Updated indicators to support the new Health and Safety dashboard for Health and Safety Incident Management and Health and Safety Risk Management applications.
#### Version 9.0.0 - May 2025
Changed: Updated localization translations.
#### Version 8.0.0 - November 2024
New: Pack updated to work with V8.0 of the Health and Safety Incident Management application.
#### Version 7.0.0 - August 2024
Changed: Updated library dependencies.
#### Version 6.0.0 - May 2024
Changed: TRIR and DART metrics adjusted to pull total work hours per establishment.
#### Version 5.0.0 - February 2024
* Fixed:
+ Includes fixes from previous v4 patch releases:
- Fixes for OSHA compliance updates.
#### Version 4.0.2 - September 2023
Fixed: Fixes for OSHA compliance updates.
#### Version 4.0.0 - August 2023
* New: New indicators included for the new role-specific landing pages.
* Changed: Updated some of the existing indicators to support the new role-specific landing pages.
#### Version 3.0.0 - May 2023
* New: Added support for internationalization
* Fixed:
+ ACL issues
+ Issues related to incident occurrence date and time
+ Workbench loading issues
+ SQL related exceptions
+ Localization issues
+ RCA UI issues
+ Affected employee issues
#### Version 2.0.2 - March 2023
Fixed: Fixes for health and safety incident management
#### Version 2.0.0 - February 2023
The application generates and shows safety frequency rate metrics for the Health and Safety application.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt.html | Health and Safety Core release notes | Version history for the Health and Safety Core on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Health and Safety release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt.html"><body id="store-rn-hr-health-safety-incident-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-hr-health-safety-incident-mgmt" aria-labelledby="title_store-rn-hr-health-safety-incident-mgmt">
<h1 class="title topictitle1" id="title_store-rn-hr-health-safety-incident-mgmt">Health and Safety Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Health and Safety Core on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-health-safety-incident-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d591215e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 11.0.1 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-hr-health-safety-incident-mgmt__ul_chn_gyd_yfc">
<li class="li">Replaced the landing page dashboard with the following tabs: <ul class="ul" id="store-rn-hr-health-safety-incident-mgmt__ul_ohn_gyd_yfc">
<li class="li">Highlights</li>
<li class="li">Incident management</li>
<li class="li">Risk management</li>
</ul>
</li>
<li class="li">Changed the dashboard filters to align with the WSD location model and included a date range filter</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 10.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-health-safety-incident-mgmt__latest-store-rn-hr-health-safety-incident-mgmt">
<ul class="ul">
<li class="li">Changed: <ul class="ul">
<li class="li">This Health and Safety Incident Management application has been renamed to Health and Safety Core, which now includes the data model and core functionality for all Health and Safety applications.</li>
<li class="li">A new separate listing called Health and Safety Incident Management is now available on ServiceNow store.</li>
<li class="li">Both Health and Safety Core and Health and Safety Incident Management are listed as a v10 version on the store.</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 9.0.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Safety meetings list: <ul class="ul">
<li class="li">Keep track of health and safety related meetings and attendees</li>
<li class="li">Meeting manager role</li>
<li class="li">Sensitive meeting flag and new sensitive meeting content role</li>
</ul>
</li>
<li class="li">Flexible total hours worked framework enabling total hours for an establishment to be broken up into different periods in a year</li>
</ul>
</li>
<li class="li">Removed: Auto population of dates on incident catalog items in Employee Center</li>
<li class="li">Fixed: <ul class="ul">
<li class="li">Case tab not shown under H&S user profile when only Health and Safety Incident Management and Health and Safety Case Management were installed</li>
<li class="li">Home page not showing for certain demo users</li>
<li class="li">Various accessibility issues</li>
<li class="li">Issue with incident and observation reports showing in the incorrect location</li>
<li class="li">Issue with conflicting error message showing when generating OSHA reports</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.0.1 - December 2024</dt>
<dd class="dd">Changed: Removed the auto-assignment of the HR case to the user who created it from Health and Safety Incident Management.</dd>
<dt class="dt dlterm">Version 8.0.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Contractor Management: <ul class="ul">
<li class="li">Contractor Onboarding</li>
</ul>
</li>
<li class="li">Integration with Critical Event Management (CEM) to associate safety incidents with any emergencies you are managing in CEM.</li>
<li class="li">Learning actions: <ul class="ul">
<li class="li">Assign training materials as an action</li>
</ul>
</li>
<li class="li">Dot walking without scripting added to the report mapping tool</li>
<li class="li">Action tracking enabled on the Employee Center in My Tasks list</li>
<li class="li">Injured party option enabled for any person type</li>
<li class="li">Public type option added to Injury and illness</li>
<li class="li">Location reference added to the establishment list</li>
</ul>
</li>
<li class="li">Fixed: <ul class="ul">
<li class="li">Missing incident details on My Requests on mobile</li>
<li class="li">Missing quick links in Employee Center on Washington DC and Xanadu</li>
<li class="li">Incorrect ACLs applied to a few demo users</li>
<li class="li">Missing button on private notes/comments in the contextual sidebar when enlarged</li>
<li class="li">l10n and i18n issues on the injury picker in the Employee Center</li>
<li class="li">Date time picker on injury/illness forms</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 7.0.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Shareable actions. Actions can be copied and shared with other teams as standalone actions. This allows teams to help prevent the same or similar incidents from happening at other locations or with other
teams.</li>
<li class="li">Improved injury picker. Includes more body parts.</li>
<li class="li">Injury picker has been added to the Employee Center Advanced Incident form.</li>
<li class="li">Advanced incident reporting has been enabled on Now Mobile.</li>
</ul>
</li>
<li class="li">Fixed: <ul class="ul">
<li class="li">Issues with deleting/editing injured body parts.</li>
<li class="li">Issues with saving injury date/time in the classic view.</li>
<li class="li">Injury and illness info missing when the visitor plugin was not installed.</li>
<li class="li">Advanced incident form people involved issues.</li>
<li class="li">Issues with incident and observation location field showing values that were removed.</li>
<li class="li">Incorrect default value field on body picker.</li>
<li class="li">Injury records ordering fixed so that the newest is on top.</li>
<li class="li">Unused back button on body picker when using tab navigation.</li>
<li class="li">l10n and i18n prefixes fixed.</li>
<li class="li">Performance issue with location model tree picker in Employee Center.</li>
<li class="li">Removed filter on Assigned to the field on the action form.</li>
<li class="li">Removed duplicate error messages on the injury/illness form.</li>
<li class="li">Fixed incorrect tooltips when generating OSHA reports.</li>
<li class="li">Fixed info boxes in lists on the playbook.</li>
<li class="li">Severity value indicator showing incorrectly until the record is saved.</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 6.0.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Report field mapping: Safety teams can import any fillable PDF and map its fields to incident, observation, or injury/illness records. Reports can be exported using the imported PDF template with the mapped
fields auto-filled.</li>
<li class="li">Advanced and basic incident reporting in the Employee Center: An additional incident intake form that enables employees to add more details to the initial report, such as injury details and hazards.</li>
<li class="li">Location field added to all Health and Safety Incident Management lists.</li>
</ul>
</li>
<li class="li">Changed: "Near miss" category moved from the observation record to the incident record so that a full investigation playbook is available for near misses.</li>
<li class="li">Fixed: <ul class="ul">
<li class="li">Localization issues</li>
<li class="li">Mobile performance issues</li>
<li class="li">Inability to log total hours per establishment</li>
<li class="li">Visibility of Hierarchy of controls and Risk category lists in All menu</li>
<li class="li">Field validation issues on injury and illness</li>
<li class="li">SQL error when installing</li>
<li class="li">Employee Center menu options in Washington DC</li>
<li class="li">ACL configuration issues</li>
<li class="li">Date and time discrepancies between forms and lists</li>
</ul>
</li>
<li class="li">Removed:<ul class="ul">
<li class="li">Near miss category from observation record</li>
<li class="li">Empty ACLs</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">"Other non-recordable" choice added to the injury/illness classification.</li>
<li class="li">A unified workspace that includes the Health and Safety Risk Management capabilities when that application is installed.</li>
<li class="li">Date range and location filters added to the Health and Safety Workspace landing page dashboard.</li>
<li class="li">New Employee Center icons.</li>
</ul></li>
<li class="li">Changed: <ul class="ul">
<li class="li">Hospital address entry fields changed to free text.</li>
<li class="li">Actions can be assigned to any user.</li>
<li class="li">Only the date field can be used when "Unsure of time" is chosen in the Describe Injury or Illness playbook step.</li>
<li class="li">Injury or illness step is skippable in the incident playbook.</li>
</ul></li>
<li class="li">Fixed: All fixes from v4 patch release.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.3 - December 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: A system property that enables users to turn off the use of Playbook for reporting Health and Safety incidents.</li>
<li class="li">Changed: Enabled free text entry for hospital address in injury and illness reports in Health and Safety incidents.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.2 - September 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Timezone offset issues when upgrading.</li>
<li class="li">Added missing field required for OSHA compliance.</li>
<li class="li">Fixed missing data on OSHA exports when using OSHA plugin.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Incident Playbook provides step-by-step guidance for resolving safety incidents through sequences of activities and tasks.</li>
<li class="li">Incident Overview tab that enables a centralized view of all the important details about a safety incident.</li>
<li class="li">Roles: New roles that are aligned with KPIs when viewing and interacting with Health and Safety landing page: <ul class="ul">
<li class="li">Safety operations role that can view the supervisor landing page and has limited access to safety records.</li>
<li class="li">Safety exec role that can view the executive landing page and has read-only access to lists and data.</li>
</ul></li>
<li class="li">Landing Pages: <ul class="ul">
<li class="li">Safety ops landing page with KPIs, and a layout to prioritize the information most important to personas such as line managers and supervisors.</li>
<li class="li">Safety exec landing page with KPIs, and a layout to prioritize the information most important to personas such as directors and company executives.</li>
</ul></li>
<li class="li">Public people involved are included in the Incident Playbook, enabling non-employees and non-visitors to be added as involved parties.</li>
<li class="li">Domain separated lists</li>
</ul></li>
<li class="li">Changed: <ul class="ul">
<li class="li">Simplified incident data model: <ul class="ul">
<li class="li">Incident and investigation have been merged to enable the playbook experience.</li>
<li class="li">Simplified the injury and illness logging to allow for only one injury record per incident.</li>
</ul></li>
</ul></li>
<li class="li">Removed: Investigation workbench</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Enabled tracking and notifications for H&S incidents in Employee Center My Requests</li>
<li class="li">Drill-down capability added to Workspace landing page dashboard</li>
<li class="li">Various navigation and layout improvements such as: <ul class="ul">
<li class="li">Hyperlinks to parent records</li>
<li class="li">Hyperlinks between Incident and Observations in Employee Center</li>
<li class="li">Descriptive tooltips on each record tab</li>
</ul></li>
<li class="li">Added support for internationalization</li>
</ul></li>
<li class="li">Fixed: <ul class="ul">
<li class="li">ACL issues</li>
<li class="li">Issues related to incident occurrence date and time</li>
<li class="li">Workbench loading issues</li>
<li class="li">SQL related exceptions</li>
<li class="li">Localization issues</li>
<li class="li">RCA UI issues</li>
<li class="li">Affected employee issues</li>
</ul></li>
<li class="li">Removed: Tokyo family release no longer supported</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - March 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">
<p class="p">Fixed:</p>
<ul class="ul">
<li class="li">Observation state field</li>
<li class="li">OSHA report export</li>
<li class="li">Injury / illness mandatory fields</li>
<li class="li">Report view ACL fixed</li>
<li class="li">Landing page inclusion of standalone injuries</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-health-safety-incident-mgmt__ul_rsm_b5b_mxb">
<li class="li">ServiceNow Health and Safety Incident Management includes Employee Center and Now Mobile based incident and observation submission tools. Employees can easily submit incident and observation reports to safety
teams.</li>
<li class="li">Featuring a Health and Safety Workspace, safety teams can conduct investigations into safety incidents using tools like the investigation workbench, injury and illness logs, root cause analysis, and corrective and
preventative actions.</li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-incident-mgmt.html\"><body id=\"store-rn-hr-health-safety-incident-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-health-safety-incident-mgmt\" aria-labelledby=\"title_store-rn-hr-health-safety-incident-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-health-safety-incident-mgmt\">Health and Safety Core release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Health and Safety Core on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-health-safety-incident-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d591215e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 11.0.1 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-health-safety-incident-mgmt__ul_chn_gyd_yfc\">\n <li class=\"li\">Replaced the landing page dashboard with the following tabs: <ul class=\"ul\" id=\"store-rn-hr-health-safety-incident-mgmt__ul_ohn_gyd_yfc\">\n <li class=\"li\">Highlights</li>\n <li class=\"li\">Incident management</li>\n <li class=\"li\">Risk management</li>\n </ul>\n </li>\n <li class=\"li\">Changed the dashboard filters to align with the WSD location model and included a date range filter</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-health-safety-incident-mgmt__latest-store-rn-hr-health-safety-incident-mgmt\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: <ul class=\"ul\">\n <li class=\"li\">This Health and Safety Incident Management application has been renamed to Health and Safety Core, which now includes the data model and core functionality for all Health and Safety applications.</li>\n <li class=\"li\">A new separate listing called Health and Safety Incident Management is now available on ServiceNow store.</li>\n <li class=\"li\">Both Health and Safety Core and Health and Safety Incident Management are listed as a v10 version on the store.</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Safety meetings list: <ul class=\"ul\">\n <li class=\"li\">Keep track of health and safety related meetings and attendees</li>\n <li class=\"li\">Meeting manager role</li>\n <li class=\"li\">Sensitive meeting flag and new sensitive meeting content role</li>\n </ul>\n </li>\n <li class=\"li\">Flexible total hours worked framework enabling total hours for an establishment to be broken up into different periods in a year</li>\n </ul>\n </li>\n <li class=\"li\">Removed: Auto population of dates on incident catalog items in Employee Center</li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Case tab not shown under H&S user profile when only Health and Safety Incident Management and Health and Safety Case Management were installed</li>\n <li class=\"li\">Home page not showing for certain demo users</li>\n <li class=\"li\">Various accessibility issues</li>\n <li class=\"li\">Issue with incident and observation reports showing in the incorrect location</li>\n <li class=\"li\">Issue with conflicting error message showing when generating OSHA reports</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.1 - December 2024</dt>\n <dd class=\"dd\">Changed: Removed the auto-assignment of the HR case to the user who created it from Health and Safety Incident Management.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Contractor Management: <ul class=\"ul\">\n <li class=\"li\">Contractor Onboarding</li>\n </ul>\n </li>\n <li class=\"li\">Integration with Critical Event Management (CEM) to associate safety incidents with any emergencies you are managing in CEM.</li>\n <li class=\"li\">Learning actions: <ul class=\"ul\">\n <li class=\"li\">Assign training materials as an action</li>\n </ul>\n </li>\n <li class=\"li\">Dot walking without scripting added to the report mapping tool</li>\n <li class=\"li\">Action tracking enabled on the Employee Center in My Tasks list</li>\n <li class=\"li\">Injured party option enabled for any person type</li>\n <li class=\"li\">Public type option added to Injury and illness</li>\n <li class=\"li\">Location reference added to the establishment list</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Missing incident details on My Requests on mobile</li>\n <li class=\"li\">Missing quick links in Employee Center on Washington DC and Xanadu</li>\n <li class=\"li\">Incorrect ACLs applied to a few demo users</li>\n <li class=\"li\">Missing button on private notes/comments in the contextual sidebar when enlarged</li>\n <li class=\"li\">l10n and i18n issues on the injury picker in the Employee Center</li>\n <li class=\"li\">Date time picker on injury/illness forms</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Shareable actions. Actions can be copied and shared with other teams as standalone actions. This allows teams to help prevent the same or similar incidents from happening at other locations or with other\n teams.</li>\n <li class=\"li\">Improved injury picker. Includes more body parts.</li>\n <li class=\"li\">Injury picker has been added to the Employee Center Advanced Incident form.</li>\n <li class=\"li\">Advanced incident reporting has been enabled on Now Mobile.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Issues with deleting/editing injured body parts.</li>\n <li class=\"li\">Issues with saving injury date/time in the classic view.</li>\n <li class=\"li\">Injury and illness info missing when the visitor plugin was not installed.</li>\n <li class=\"li\">Advanced incident form people involved issues.</li>\n <li class=\"li\">Issues with incident and observation location field showing values that were removed.</li>\n <li class=\"li\">Incorrect default value field on body picker.</li>\n <li class=\"li\">Injury records ordering fixed so that the newest is on top.</li>\n <li class=\"li\">Unused back button on body picker when using tab navigation.</li>\n <li class=\"li\">l10n and i18n prefixes fixed.</li>\n <li class=\"li\">Performance issue with location model tree picker in Employee Center.</li>\n <li class=\"li\">Removed filter on Assigned to the field on the action form.</li>\n <li class=\"li\">Removed duplicate error messages on the injury/illness form.</li>\n <li class=\"li\">Fixed incorrect tooltips when generating OSHA reports.</li>\n <li class=\"li\">Fixed info boxes in lists on the playbook.</li>\n <li class=\"li\">Severity value indicator showing incorrectly until the record is saved.</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Report field mapping: Safety teams can import any fillable PDF and map its fields to incident, observation, or injury/illness records. Reports can be exported using the imported PDF template with the mapped\n fields auto-filled.</li>\n <li class=\"li\">Advanced and basic incident reporting in the Employee Center: An additional incident intake form that enables employees to add more details to the initial report, such as injury details and hazards.</li>\n <li class=\"li\">Location field added to all Health and Safety Incident Management lists.</li>\n </ul>\n </li>\n <li class=\"li\">Changed: "Near miss" category moved from the observation record to the incident record so that a full investigation playbook is available for near misses.</li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Localization issues</li>\n <li class=\"li\">Mobile performance issues</li>\n <li class=\"li\">Inability to log total hours per establishment</li>\n <li class=\"li\">Visibility of Hierarchy of controls and Risk category lists in All menu</li>\n <li class=\"li\">Field validation issues on injury and illness</li>\n <li class=\"li\">SQL error when installing</li>\n <li class=\"li\">Employee Center menu options in Washington DC</li>\n <li class=\"li\">ACL configuration issues</li>\n <li class=\"li\">Date and time discrepancies between forms and lists</li>\n </ul>\n </li>\n <li class=\"li\">Removed:<ul class=\"ul\">\n <li class=\"li\">Near miss category from observation record</li>\n <li class=\"li\">Empty ACLs</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">"Other non-recordable" choice added to the injury/illness classification.</li>\n <li class=\"li\">A unified workspace that includes the Health and Safety Risk Management capabilities when that application is installed.</li>\n <li class=\"li\">Date range and location filters added to the Health and Safety Workspace landing page dashboard.</li>\n <li class=\"li\">New Employee Center icons.</li>\n </ul></li>\n <li class=\"li\">Changed: <ul class=\"ul\">\n <li class=\"li\">Hospital address entry fields changed to free text.</li>\n <li class=\"li\">Actions can be assigned to any user.</li>\n <li class=\"li\">Only the date field can be used when "Unsure of time" is chosen in the Describe Injury or Illness playbook step.</li>\n <li class=\"li\">Injury or illness step is skippable in the incident playbook.</li>\n </ul></li>\n <li class=\"li\">Fixed: All fixes from v4 patch release.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.3 - December 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: A system property that enables users to turn off the use of Playbook for reporting Health and Safety incidents.</li>\n <li class=\"li\">Changed: Enabled free text entry for hospital address in injury and illness reports in Health and Safety incidents.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - September 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Timezone offset issues when upgrading.</li>\n <li class=\"li\">Added missing field required for OSHA compliance.</li>\n <li class=\"li\">Fixed missing data on OSHA exports when using OSHA plugin.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Incident Playbook provides step-by-step guidance for resolving safety incidents through sequences of activities and tasks.</li>\n <li class=\"li\">Incident Overview tab that enables a centralized view of all the important details about a safety incident.</li>\n <li class=\"li\">Roles: New roles that are aligned with KPIs when viewing and interacting with Health and Safety landing page: <ul class=\"ul\">\n <li class=\"li\">Safety operations role that can view the supervisor landing page and has limited access to safety records.</li>\n <li class=\"li\">Safety exec role that can view the executive landing page and has read-only access to lists and data.</li>\n </ul></li>\n <li class=\"li\">Landing Pages: <ul class=\"ul\">\n <li class=\"li\">Safety ops landing page with KPIs, and a layout to prioritize the information most important to personas such as line managers and supervisors.</li>\n <li class=\"li\">Safety exec landing page with KPIs, and a layout to prioritize the information most important to personas such as directors and company executives.</li>\n </ul></li>\n <li class=\"li\">Public people involved are included in the Incident Playbook, enabling non-employees and non-visitors to be added as involved parties.</li>\n <li class=\"li\">Domain separated lists</li>\n </ul></li>\n <li class=\"li\">Changed: <ul class=\"ul\">\n <li class=\"li\">Simplified incident data model: <ul class=\"ul\">\n <li class=\"li\">Incident and investigation have been merged to enable the playbook experience.</li>\n <li class=\"li\">Simplified the injury and illness logging to allow for only one injury record per incident.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Removed: Investigation workbench</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Enabled tracking and notifications for H&S incidents in Employee Center My Requests</li>\n <li class=\"li\">Drill-down capability added to Workspace landing page dashboard</li>\n <li class=\"li\">Various navigation and layout improvements such as: <ul class=\"ul\">\n <li class=\"li\">Hyperlinks to parent records</li>\n <li class=\"li\">Hyperlinks between Incident and Observations in Employee Center</li>\n <li class=\"li\">Descriptive tooltips on each record tab</li>\n </ul></li>\n <li class=\"li\">Added support for internationalization</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">ACL issues</li>\n <li class=\"li\">Issues related to incident occurrence date and time</li>\n <li class=\"li\">Workbench loading issues</li>\n <li class=\"li\">SQL related exceptions</li>\n <li class=\"li\">Localization issues</li>\n <li class=\"li\">RCA UI issues</li>\n <li class=\"li\">Affected employee issues</li>\n </ul></li>\n <li class=\"li\">Removed: Tokyo family release no longer supported</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - March 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">\n <p class=\"p\">Fixed:</p>\n <ul class=\"ul\">\n <li class=\"li\">Observation state field</li>\n <li class=\"li\">OSHA report export</li>\n <li class=\"li\">Injury / illness mandatory fields</li>\n <li class=\"li\">Report view ACL fixed</li>\n <li class=\"li\">Landing page inclusion of standalone injuries</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-health-safety-incident-mgmt__ul_rsm_b5b_mxb\">\n <li class=\"li\">ServiceNow Health and Safety Incident Management includes Employee Center and Now Mobile based incident and observation submission tools. Employees can easily submit incident and observation reports to safety\n teams.</li>\n <li class=\"li\">Featuring a Health and Safety Workspace, safety teams can conduct investigations into safety incidents using tools like the investigation workbench, injury and illness logs, root cause analysis, and corrective and\n preventative actions.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Health and Safety Core release notes
Version history for the Health and Safety Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 11.0.1 - August 2025
* Changed:
+ Replaced the landing page dashboard with the following tabs:
- Highlights
- Incident management
- Risk management
+ Changed the dashboard filters to align with the WSD location model and included a date range filter
#### Version 10.0.0 - May 2025
* Changed:
+ This Health and Safety Incident Management application has been renamed to Health and Safety Core, which now includes the data model and core functionality for all Health and Safety applications.
+ A new separate listing called Health and Safety Incident Management is now available on ServiceNow store.
+ Both Health and Safety Core and Health and Safety Incident Management are listed as a v10 version on the store.
#### Version 9.0.0 - February 2025
* New:
+ Safety meetings list:
- Keep track of health and safety related meetings and attendees
- Meeting manager role
- Sensitive meeting flag and new sensitive meeting content role
+ Flexible total hours worked framework enabling total hours for an establishment to be broken up into different periods in a year
* Removed: Auto population of dates on incident catalog items in Employee Center
* Fixed:
+ Case tab not shown under H&S user profile when only Health and Safety Incident Management and Health and Safety Case Management were installed
+ Home page not showing for certain demo users
+ Various accessibility issues
+ Issue with incident and observation reports showing in the incorrect location
+ Issue with conflicting error message showing when generating OSHA reports
#### Version 8.0.1 - December 2024
Changed: Removed the auto-assignment of the HR case to the user who created it from Health and Safety Incident Management.
#### Version 8.0.0 - November 2024
* New:
+ Contractor Management:
- Contractor Onboarding
+ Integration with Critical Event Management (CEM) to associate safety incidents with any emergencies you are managing in CEM.
+ Learning actions:
- Assign training materials as an action
+ Dot walking without scripting added to the report mapping tool
+ Action tracking enabled on the Employee Center in My Tasks list
+ Injured party option enabled for any person type
+ Public type option added to Injury and illness
+ Location reference added to the establishment list
* Fixed:
+ Missing incident details on My Requests on mobile
+ Missing quick links in Employee Center on Washington DC and Xanadu
+ Incorrect ACLs applied to a few demo users
+ Missing button on private notes/comments in the contextual sidebar when enlarged
+ l10n and i18n issues on the injury picker in the Employee Center
+ Date time picker on injury/illness forms
#### Version 7.0.0 - August 2024
* New:
+ Shareable actions. Actions can be copied and shared with other teams as standalone actions. This allows teams to help prevent the same or similar incidents from happening at other locations or with other
teams.
+ Improved injury picker. Includes more body parts.
+ Injury picker has been added to the Employee Center Advanced Incident form.
+ Advanced incident reporting has been enabled on Now Mobile.
* Fixed:
+ Issues with deleting/editing injured body parts.
+ Issues with saving injury date/time in the classic view.
+ Injury and illness info missing when the visitor plugin was not installed.
+ Advanced incident form people involved issues.
+ Issues with incident and observation location field showing values that were removed.
+ Incorrect default value field on body picker.
+ Injury records ordering fixed so that the newest is on top.
+ Unused back button on body picker when using tab navigation.
+ l10n and i18n prefixes fixed.
+ Performance issue with location model tree picker in Employee Center.
+ Removed filter on Assigned to the field on the action form.
+ Removed duplicate error messages on the injury/illness form.
+ Fixed incorrect tooltips when generating OSHA reports.
+ Fixed info boxes in lists on the playbook.
+ Severity value indicator showing incorrectly until the record is saved.
#### Version 6.0.0 - May 2024
* New:
+ Report field mapping: Safety teams can import any fillable PDF and map its fields to incident, observation, or injury/illness records. Reports can be exported using the imported PDF template with the mapped
fields auto-filled.
+ Advanced and basic incident reporting in the Employee Center: An additional incident intake form that enables employees to add more details to the initial report, such as injury details and hazards.
+ Location field added to all Health and Safety Incident Management lists.
* Changed: "Near miss" category moved from the observation record to the incident record so that a full investigation playbook is available for near misses.
* Fixed:
+ Localization issues
+ Mobile performance issues
+ Inability to log total hours per establishment
+ Visibility of Hierarchy of controls and Risk category lists in All menu
+ Field validation issues on injury and illness
+ SQL error when installing
+ Employee Center menu options in Washington DC
+ ACL configuration issues
+ Date and time discrepancies between forms and lists
* Removed:
+ Near miss category from observation record
+ Empty ACLs
#### Version 5.0.0 - February 2024
* New:
+ "Other non-recordable" choice added to the injury/illness classification.
+ A unified workspace that includes the Health and Safety Risk Management capabilities when that application is installed.
+ Date range and location filters added to the Health and Safety Workspace landing page dashboard.
+ New Employee Center icons.
* Changed:
+ Hospital address entry fields changed to free text.
+ Actions can be assigned to any user.
+ Only the date field can be used when "Unsure of time" is chosen in the Describe Injury or Illness playbook step.
+ Injury or illness step is skippable in the incident playbook.
* Fixed: All fixes from v4 patch release.
#### Version 4.0.3 - December 2023
* New: A system property that enables users to turn off the use of Playbook for reporting Health and Safety incidents.
* Changed: Enabled free text entry for hospital address in injury and illness reports in Health and Safety incidents.
#### Version 4.0.2 - September 2023
* Fixed:
+ Timezone offset issues when upgrading.
+ Added missing field required for OSHA compliance.
+ Fixed missing data on OSHA exports when using OSHA plugin.
#### Version 4.0.0 - August 2023
* New:
+ Incident Playbook provides step-by-step guidance for resolving safety incidents through sequences of activities and tasks.
+ Incident Overview tab that enables a centralized view of all the important details about a safety incident.
+ Roles: New roles that are aligned with KPIs when viewing and interacting with Health and Safety landing page:
- Safety operations role that can view the supervisor landing page and has limited access to safety records.
- Safety exec role that can view the executive landing page and has read-only access to lists and data.
+ Landing Pages:
- Safety ops landing page with KPIs, and a layout to prioritize the information most important to personas such as line managers and supervisors.
- Safety exec landing page with KPIs, and a layout to prioritize the information most important to personas such as directors and company executives.
+ Public people involved are included in the Incident Playbook, enabling non-employees and non-visitors to be added as involved parties.
+ Domain separated lists
* Changed:
+ Simplified incident data model:
- Incident and investigation have been merged to enable the playbook experience.
- Simplified the injury and illness logging to allow for only one injury record per incident.
* Removed: Investigation workbench
#### Version 3.0.0 - May 2023
* New:
+ Enabled tracking and notifications for H&S incidents in Employee Center My Requests
+ Drill-down capability added to Workspace landing page dashboard
+ Various navigation and layout improvements such as:
- Hyperlinks to parent records
- Hyperlinks between Incident and Observations in Employee Center
- Descriptive tooltips on each record tab
+ Added support for internationalization
* Fixed:
+ ACL issues
+ Issues related to incident occurrence date and time
+ Workbench loading issues
+ SQL related exceptions
+ Localization issues
+ RCA UI issues
+ Affected employee issues
* Removed: Tokyo family release no longer supported
#### Version 2.0.2 - March 2023
* Fixed:
+ Observation state field
+ OSHA report export
+ Injury / illness mandatory fields
+ Report view ACL fixed
+ Landing page inclusion of standalone injuries
#### Version 2.0.0 - February 2023
* ServiceNow Health and Safety Incident Management includes Employee Center and Now Mobile based incident and observation submission tools. Employees can easily submit incident and observation reports to safety
teams.
* Featuring a Health and Safety Workspace, safety teams can conduct investigations into safety incidents using tools like the investigation workbench, injury and illness logs, root cause analysis, and corrective and
preventative actions.
| ---
title: Health and Safety Core release notes
description: Version history for the Health and Safety Core on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Health and Safety release notes
---
# Health and Safety Core release notes
Version history for the Health and Safety Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 11.0.1 - August 2025
* Changed:
+ Replaced the landing page dashboard with the following tabs:
- Highlights
- Incident management
- Risk management
+ Changed the dashboard filters to align with the WSD location model and included a date range filter
#### Version 10.0.0 - May 2025
* Changed:
+ This Health and Safety Incident Management application has been renamed to Health and Safety Core, which now includes the data model and core functionality for all Health and Safety applications.
+ A new separate listing called Health and Safety Incident Management is now available on ServiceNow store.
+ Both Health and Safety Core and Health and Safety Incident Management are listed as a v10 version on the store.
#### Version 9.0.0 - February 2025
* New:
+ Safety meetings list:
- Keep track of health and safety related meetings and attendees
- Meeting manager role
- Sensitive meeting flag and new sensitive meeting content role
+ Flexible total hours worked framework enabling total hours for an establishment to be broken up into different periods in a year
* Removed: Auto population of dates on incident catalog items in Employee Center
* Fixed:
+ Case tab not shown under H&S user profile when only Health and Safety Incident Management and Health and Safety Case Management were installed
+ Home page not showing for certain demo users
+ Various accessibility issues
+ Issue with incident and observation reports showing in the incorrect location
+ Issue with conflicting error message showing when generating OSHA reports
#### Version 8.0.1 - December 2024
Changed: Removed the auto-assignment of the HR case to the user who created it from Health and Safety Incident Management.
#### Version 8.0.0 - November 2024
* New:
+ Contractor Management:
- Contractor Onboarding
+ Integration with Critical Event Management (CEM) to associate safety incidents with any emergencies you are managing in CEM.
+ Learning actions:
- Assign training materials as an action
+ Dot walking without scripting added to the report mapping tool
+ Action tracking enabled on the Employee Center in My Tasks list
+ Injured party option enabled for any person type
+ Public type option added to Injury and illness
+ Location reference added to the establishment list
* Fixed:
+ Missing incident details on My Requests on mobile
+ Missing quick links in Employee Center on Washington DC and Xanadu
+ Incorrect ACLs applied to a few demo users
+ Missing button on private notes/comments in the contextual sidebar when enlarged
+ l10n and i18n issues on the injury picker in the Employee Center
+ Date time picker on injury/illness forms
#### Version 7.0.0 - August 2024
* New:
+ Shareable actions. Actions can be copied and shared with other teams as standalone actions. This allows teams to help prevent the same or similar incidents from happening at other locations or with other
teams.
+ Improved injury picker. Includes more body parts.
+ Injury picker has been added to the Employee Center Advanced Incident form.
+ Advanced incident reporting has been enabled on Now Mobile.
* Fixed:
+ Issues with deleting/editing injured body parts.
+ Issues with saving injury date/time in the classic view.
+ Injury and illness info missing when the visitor plugin was not installed.
+ Advanced incident form people involved issues.
+ Issues with incident and observation location field showing values that were removed.
+ Incorrect default value field on body picker.
+ Injury records ordering fixed so that the newest is on top.
+ Unused back button on body picker when using tab navigation.
+ l10n and i18n prefixes fixed.
+ Performance issue with location model tree picker in Employee Center.
+ Removed filter on Assigned to the field on the action form.
+ Removed duplicate error messages on the injury/illness form.
+ Fixed incorrect tooltips when generating OSHA reports.
+ Fixed info boxes in lists on the playbook.
+ Severity value indicator showing incorrectly until the record is saved.
#### Version 6.0.0 - May 2024
* New:
+ Report field mapping: Safety teams can import any fillable PDF and map its fields to incident, observation, or injury/illness records. Reports can be exported using the imported PDF template with the mapped
fields auto-filled.
+ Advanced and basic incident reporting in the Employee Center: An additional incident intake form that enables employees to add more details to the initial report, such as injury details and hazards.
+ Location field added to all Health and Safety Incident Management lists.
* Changed: "Near miss" category moved from the observation record to the incident record so that a full investigation playbook is available for near misses.
* Fixed:
+ Localization issues
+ Mobile performance issues
+ Inability to log total hours per establishment
+ Visibility of Hierarchy of controls and Risk category lists in All menu
+ Field validation issues on injury and illness
+ SQL error when installing
+ Employee Center menu options in Washington DC
+ ACL configuration issues
+ Date and time discrepancies between forms and lists
* Removed:
+ Near miss category from observation record
+ Empty ACLs
#### Version 5.0.0 - February 2024
* New:
+ "Other non-recordable" choice added to the injury/illness classification.
+ A unified workspace that includes the Health and Safety Risk Management capabilities when that application is installed.
+ Date range and location filters added to the Health and Safety Workspace landing page dashboard.
+ New Employee Center icons.
* Changed:
+ Hospital address entry fields changed to free text.
+ Actions can be assigned to any user.
+ Only the date field can be used when "Unsure of time" is chosen in the Describe Injury or Illness playbook step.
+ Injury or illness step is skippable in the incident playbook.
* Fixed: All fixes from v4 patch release.
#### Version 4.0.3 - December 2023
* New: A system property that enables users to turn off the use of Playbook for reporting Health and Safety incidents.
* Changed: Enabled free text entry for hospital address in injury and illness reports in Health and Safety incidents.
#### Version 4.0.2 - September 2023
* Fixed:
+ Timezone offset issues when upgrading.
+ Added missing field required for OSHA compliance.
+ Fixed missing data on OSHA exports when using OSHA plugin.
#### Version 4.0.0 - August 2023
* New:
+ Incident Playbook provides step-by-step guidance for resolving safety incidents through sequences of activities and tasks.
+ Incident Overview tab that enables a centralized view of all the important details about a safety incident.
+ Roles: New roles that are aligned with KPIs when viewing and interacting with Health and Safety landing page:
- Safety operations role that can view the supervisor landing page and has limited access to safety records.
- Safety exec role that can view the executive landing page and has read-only access to lists and data.
+ Landing Pages:
- Safety ops landing page with KPIs, and a layout to prioritize the information most important to personas such as line managers and supervisors.
- Safety exec landing page with KPIs, and a layout to prioritize the information most important to personas such as directors and company executives.
+ Public people involved are included in the Incident Playbook, enabling non-employees and non-visitors to be added as involved parties.
+ Domain separated lists
* Changed:
+ Simplified incident data model:
- Incident and investigation have been merged to enable the playbook experience.
- Simplified the injury and illness logging to allow for only one injury record per incident.
* Removed: Investigation workbench
#### Version 3.0.0 - May 2023
* New:
+ Enabled tracking and notifications for H&S incidents in Employee Center My Requests
+ Drill-down capability added to Workspace landing page dashboard
+ Various navigation and layout improvements such as:
- Hyperlinks to parent records
- Hyperlinks between Incident and Observations in Employee Center
- Descriptive tooltips on each record tab
+ Added support for internationalization
* Fixed:
+ ACL issues
+ Issues related to incident occurrence date and time
+ Workbench loading issues
+ SQL related exceptions
+ Localization issues
+ RCA UI issues
+ Affected employee issues
* Removed: Tokyo family release no longer supported
#### Version 2.0.2 - March 2023
* Fixed:
+ Observation state field
+ OSHA report export
+ Injury / illness mandatory fields
+ Report view ACL fixed
+ Landing page inclusion of standalone injuries
#### Version 2.0.0 - February 2023
* ServiceNow Health and Safety Incident Management includes Employee Center and Now Mobile based incident and observation submission tools. Employees can easily submit incident and observation reports to safety
teams.
* Featuring a Health and Safety Workspace, safety teams can conduct investigations into safety incidents using tools like the investigation workbench, injury and illness logs, root cause analysis, and corrective and
preventative actions.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-risk-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-risk-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-health-safety-risk-mgmt.html | Health and Safety Risk Management release notes | Version history for the Health and Safety Risk Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Health and Safety release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-risk-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-risk-mgmt.html"><body id="store-rn-hr-health-safety-risk-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-hr-health-safety-risk-mgmt" aria-labelledby="title_store-rn-hr-health-safety-risk-mgmt">
<h1 class="title topictitle1" id="title_store-rn-hr-health-safety-risk-mgmt">Health and Safety Risk Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Health and Safety Risk Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-health-safety-risk-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d531116e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 7.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-health-safety-risk-mgmt__ul_acx_dyd_yfc">
<li class="li">Accessibility button focus issue on JSA</li>
<li class="li">HTML code displayed on LOTO description on Permits to Work</li>
<li class="li">New button not shown on "People involved" section in observations</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-health-safety-risk-mgmt__latest-store-rn-hr-health-safety-risk-mgmt"><ul class="ul">
<li class="li">New:
<ul class="ul">
<li class="li">Added action creation to inspection survey forms on the Employee Center and Mobile Agent app</li>
<li class="li">Added Actions tab to the Findings record</li>
<li class="li">Added inspections to Mobile Agent app enabling agents to work on Health and Safety inspection records on mobile</li>
<li class="li">Easily re-assign inspection surveys to another employee within the assigned group with the click of a button</li>
</ul>
</li>
<li class="li">Changed: Improved UI for inspections and audit findings records</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Issue with action scheduler on exposures not working for one time actions</li>
<li class="li">Issue with opening surveys on notifications in Now Agent</li>
<li class="li">ACL security issue</li>
<li class="li">Issue with the misnamed KB article on the View permits page</li>
<li class="li">A11y on Permit to work on the Employee Center</li>
<li class="li">Hidden reason for suspension field when suspending a permit</li>
<li class="li">Issue with demo user unable to create risk actions on risk assessments</li>
<li class="li">Issue with broken links on users on the View permits page</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:
<ul class="ul">
<li class="li">Exposure Management:
<ul class="ul">
<li class="li">Track and manage workers' exposure to workplace hazards</li>
<li class="li">Bulk schedule actions to manage the exposures</li>
</ul>
</li>
<li class="li">Permit to Work feature:
<ul class="ul">
<li class="li">Enable workers to request permits from the Employee Center</li>
<li class="li">Merge multiple work types into one permit</li>
<li class="li">Assign pre-work and closure checklists to permitted workers</li>
</ul>
</li>
<li class="li">Link safety register records with risk assessments</li>
</ul>
</li>
<li class="li">Changed: Grouped all Health and Safety Risk Management features under a single "Risk Management" icon in the Health and Safety workspace</li>
<li class="li">Fixed: <ul class="ul">
<li class="li">Various accessibility issues</li>
<li class="li">Issue with blank home page on H&S workspace</li>
<li class="li">ACL issue in Health and Safety Risk Management</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.1 - December 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-health-safety-risk-mgmt__ul_qf5_fpq_4dc">
<li class="li">New: Added "Create records at once" checkbox and Create Audits button under the Audit Schedule record to enable users to generate related scheduled records immediately.</li>
<li class="li">Fixed: Audit actions tab is displayed under the Audit record.</li>
<li class="li">Removed: Removed date validation for the Inspection record.</li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:
<ul class="ul">
<li class="li">Audits <ul class="ul">
<li class="li">Audit scheduling</li>
<li class="li">Related audit field added to the Observation catalog item for users currently assigned to an active audit</li>
<li class="li">People involved including their role</li>
<li class="li">Findings that can be extracted from the survey result</li>
<li class="li">Global standards and documents list</li>
<li class="li">Risk assessable audit findings</li>
</ul></li>
</ul>
</li>
<li class="li">Fixed: <ul class="ul">
<li class="li">Batch update exception error when installing</li>
<li class="li">Field and button access issues on the Risk matrix form</li>
<li class="li">JSA UI action bar not showing on workspace JSA form</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.0 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:
<ul class="ul">
<li class="li">Job register. Safety teams can define jobs and optionally, the job's steps.
<ul class="ul">
<li class="li">These jobs can be applied to JSAs so that the JSA covers each step of their job.</li>
<li class="li">Each job and job step can have hazards associated with them so that the JSA user is aware of all the hazards that are related to the job they are doing when they complete a JSA.</li>
</ul>
</li>
<li class="li">JSAs can be copied. If you have a JSA that you want to re-use, you can copy that JSA and edit or update it as required.</li>
<li class="li">Hazards and Controls can be imported into a risk assessment from a Job in the job register.</li>
<li class="li">Offline inspections. Inspection surveys are available in offline mode on the ServiceNow Mobile Agent app.</li>
</ul>
</li>
<li class="li">Fixed: <ul class="ul">
<li class="li">Issue with modals not working on JSAs in the Employee Center on mobile devices.</li>
<li class="li">Issue where JSA would not open in the workspace in Washington DC.</li>
<li class="li">UI inconsistencies on mobile JSAs.</li>
<li class="li">Job location field not shown on JSA in Workspace if the location was entered manually and not with the drop-down menu.</li>
<li class="li">Prevented saving informed workers when changing from a chosen employee to worker and not entering a name in the free text field.</li>
<li class="li">ACL improvements for table security.</li>
<li class="li">Inspection Action records not visible on the list view under safety inspections.</li>
<li class="li">Blank screen shown when clicking Home breadcrumb on JSA on mobile.</li>
<li class="li">Issue where add employee/worker on JSA would not pop up if System Localization was enabled on the instance.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.1 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Safety Inspections: <ul class="ul">
<li class="li">Build and manage safety inspections built on the ServiceNow Surveys and Assessments platform feature. Use available surveys or build new ones with the Survey Builder.</li>
<li class="li">Schedule inspections at regular intervals with the Inspection Scheduler.</li>
<li class="li">Conduct inspection surveys on mobile with the NowMobile app.</li>
</ul>
</li>
<li class="li">Safety Registers: <ul class="ul">
<li class="li">Upload Safety Data Sheets (SDS) to the chemicals or asbestos registers.</li>
<li class="li">Keep track of important details on registers such as responsible parties and storage locations.</li>
<li class="li">Support chemical safety awareness through the Employee Center with searchable Safety Data Sheets for all employees.</li>
</ul>
</li>
</ul>
</li>
<li class="li">Changed: The label for the Settings list in the Health and Safety Workspace is changed to "Configuration" and has a new icon.</li>
<li class="li">Fixed <ul class="ul">
<li class="li">JSA modal issues in the Employee Center</li>
<li class="li">JSA reporter search issue</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - February 2024</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-health-safety-risk-mgmt__ul_xwr_3rn_21c">
<li class="li">ServiceNow Health and Safety Risk Management provides an efficient and simple way to track potential hazards and other risks within the workplace before they cause an accident. The application can be used from a desktop
computer or a mobile device, providing flexible options to track and report on risks.</li>
<li class="li">A unified Health and Safety Workspace in the application enables safety teams to manage hazards and control lists, as well as create templates for Job Safety Analyses and Risk Matrices for Risk Assessments.</li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-risk-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-risk-mgmt.html\"><body id=\"store-rn-hr-health-safety-risk-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-health-safety-risk-mgmt\" aria-labelledby=\"title_store-rn-hr-health-safety-risk-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-health-safety-risk-mgmt\">Health and Safety Risk Management release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Health and Safety Risk Management application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-health-safety-risk-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d531116e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 7.0.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-health-safety-risk-mgmt__ul_acx_dyd_yfc\">\n <li class=\"li\">Accessibility button focus issue on JSA</li>\n <li class=\"li\">HTML code displayed on LOTO description on Permits to Work</li>\n <li class=\"li\">New button not shown on "People involved" section in observations</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-health-safety-risk-mgmt__latest-store-rn-hr-health-safety-risk-mgmt\"><ul class=\"ul\">\n <li class=\"li\">New:\n <ul class=\"ul\">\n <li class=\"li\">Added action creation to inspection survey forms on the Employee Center and Mobile Agent app</li>\n <li class=\"li\">Added Actions tab to the Findings record</li>\n <li class=\"li\">Added inspections to Mobile Agent app enabling agents to work on Health and Safety inspection records on mobile</li>\n <li class=\"li\">Easily re-assign inspection surveys to another employee within the assigned group with the click of a button</li>\n </ul>\n </li>\n <li class=\"li\">Changed: Improved UI for inspections and audit findings records</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Issue with action scheduler on exposures not working for one time actions</li>\n <li class=\"li\">Issue with opening surveys on notifications in Now Agent</li>\n <li class=\"li\">ACL security issue</li>\n <li class=\"li\">Issue with the misnamed KB article on the View permits page</li>\n <li class=\"li\">A11y on Permit to work on the Employee Center</li>\n <li class=\"li\">Hidden reason for suspension field when suspending a permit</li>\n <li class=\"li\">Issue with demo user unable to create risk actions on risk assessments</li>\n <li class=\"li\">Issue with broken links on users on the View permits page</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:\n <ul class=\"ul\">\n <li class=\"li\">Exposure Management:\n <ul class=\"ul\">\n <li class=\"li\">Track and manage workers' exposure to workplace hazards</li>\n <li class=\"li\">Bulk schedule actions to manage the exposures</li>\n </ul>\n </li>\n <li class=\"li\">Permit to Work feature:\n <ul class=\"ul\">\n <li class=\"li\">Enable workers to request permits from the Employee Center</li>\n <li class=\"li\">Merge multiple work types into one permit</li>\n <li class=\"li\">Assign pre-work and closure checklists to permitted workers</li>\n </ul>\n </li>\n <li class=\"li\">Link safety register records with risk assessments</li>\n </ul>\n </li>\n <li class=\"li\">Changed: Grouped all Health and Safety Risk Management features under a single "Risk Management" icon in the Health and Safety workspace</li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Various accessibility issues</li>\n <li class=\"li\">Issue with blank home page on H&S workspace</li>\n <li class=\"li\">ACL issue in Health and Safety Risk Management</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - December 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-health-safety-risk-mgmt__ul_qf5_fpq_4dc\">\n <li class=\"li\">New: Added "Create records at once" checkbox and Create Audits button under the Audit Schedule record to enable users to generate related scheduled records immediately.</li>\n <li class=\"li\">Fixed: Audit actions tab is displayed under the Audit record.</li>\n <li class=\"li\">Removed: Removed date validation for the Inspection record.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:\n <ul class=\"ul\">\n <li class=\"li\">Audits <ul class=\"ul\">\n <li class=\"li\">Audit scheduling</li>\n <li class=\"li\">Related audit field added to the Observation catalog item for users currently assigned to an active audit</li>\n <li class=\"li\">People involved including their role</li>\n <li class=\"li\">Findings that can be extracted from the survey result</li>\n <li class=\"li\">Global standards and documents list</li>\n <li class=\"li\">Risk assessable audit findings</li>\n </ul></li>\n </ul>\n </li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Batch update exception error when installing</li>\n <li class=\"li\">Field and button access issues on the Risk matrix form</li>\n <li class=\"li\">JSA UI action bar not showing on workspace JSA form</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:\n <ul class=\"ul\">\n <li class=\"li\">Job register. Safety teams can define jobs and optionally, the job's steps.\n <ul class=\"ul\">\n <li class=\"li\">These jobs can be applied to JSAs so that the JSA covers each step of their job.</li>\n <li class=\"li\">Each job and job step can have hazards associated with them so that the JSA user is aware of all the hazards that are related to the job they are doing when they complete a JSA.</li>\n </ul>\n </li>\n <li class=\"li\">JSAs can be copied. If you have a JSA that you want to re-use, you can copy that JSA and edit or update it as required.</li>\n <li class=\"li\">Hazards and Controls can be imported into a risk assessment from a Job in the job register.</li>\n <li class=\"li\">Offline inspections. Inspection surveys are available in offline mode on the ServiceNow Mobile Agent app.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Issue with modals not working on JSAs in the Employee Center on mobile devices.</li>\n <li class=\"li\">Issue where JSA would not open in the workspace in Washington DC.</li>\n <li class=\"li\">UI inconsistencies on mobile JSAs.</li>\n <li class=\"li\">Job location field not shown on JSA in Workspace if the location was entered manually and not with the drop-down menu.</li>\n <li class=\"li\">Prevented saving informed workers when changing from a chosen employee to worker and not entering a name in the free text field.</li>\n <li class=\"li\">ACL improvements for table security.</li>\n <li class=\"li\">Inspection Action records not visible on the list view under safety inspections.</li>\n <li class=\"li\">Blank screen shown when clicking Home breadcrumb on JSA on mobile.</li>\n <li class=\"li\">Issue where add employee/worker on JSA would not pop up if System Localization was enabled on the instance.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Safety Inspections: <ul class=\"ul\">\n <li class=\"li\">Build and manage safety inspections built on the ServiceNow Surveys and Assessments platform feature. Use available surveys or build new ones with the Survey Builder.</li>\n <li class=\"li\">Schedule inspections at regular intervals with the Inspection Scheduler.</li>\n <li class=\"li\">Conduct inspection surveys on mobile with the NowMobile app.</li>\n </ul>\n </li>\n <li class=\"li\">Safety Registers: <ul class=\"ul\">\n <li class=\"li\">Upload Safety Data Sheets (SDS) to the chemicals or asbestos registers.</li>\n <li class=\"li\">Keep track of important details on registers such as responsible parties and storage locations.</li>\n <li class=\"li\">Support chemical safety awareness through the Employee Center with searchable Safety Data Sheets for all employees.</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Changed: The label for the Settings list in the Health and Safety Workspace is changed to "Configuration" and has a new icon.</li>\n <li class=\"li\">Fixed <ul class=\"ul\">\n <li class=\"li\">JSA modal issues in the Employee Center</li>\n <li class=\"li\">JSA reporter search issue</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-health-safety-risk-mgmt__ul_xwr_3rn_21c\">\n <li class=\"li\">ServiceNow Health and Safety Risk Management provides an efficient and simple way to track potential hazards and other risks within the workplace before they cause an accident. The application can be used from a desktop\n computer or a mobile device, providing flexible options to track and report on risks.</li>\n <li class=\"li\">A unified Health and Safety Workspace in the application enables safety teams to manage hazards and control lists, as well as create templates for Job Safety Analyses and Risk Matrices for Risk Assessments.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Health and Safety Risk Management release notes
Version history for the Health and Safety Risk Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.0.0 - August 2025
* Fixed:
+ Accessibility button focus issue on JSA
+ HTML code displayed on LOTO description on Permits to Work
+ New button not shown on "People involved" section in observations
#### Version 6.0.0 - May 2025
* New:
+ Added action creation to inspection survey forms on the Employee Center and Mobile Agent app
+ Added Actions tab to the Findings record
+ Added inspections to Mobile Agent app enabling agents to work on Health and Safety inspection records on mobile
+ Easily re-assign inspection surveys to another employee within the assigned group with the click of a button
* Changed: Improved UI for inspections and audit findings records
* Fixed:
+ Issue with action scheduler on exposures not working for one time actions
+ Issue with opening surveys on notifications in Now Agent
+ ACL security issue
+ Issue with the misnamed KB article on the View permits page
+ A11y on Permit to work on the Employee Center
+ Hidden reason for suspension field when suspending a permit
+ Issue with demo user unable to create risk actions on risk assessments
+ Issue with broken links on users on the View permits page
#### Version 5.0.0 - February 2025
* New:
+ Exposure Management:
- Track and manage workers' exposure to workplace hazards
- Bulk schedule actions to manage the exposures
+ Permit to Work feature:
- Enable workers to request permits from the Employee Center
- Merge multiple work types into one permit
- Assign pre-work and closure checklists to permitted workers
+ Link safety register records with risk assessments
* Changed: Grouped all Health and Safety Risk Management features under a single "Risk Management" icon in the Health and Safety workspace
* Fixed:
+ Various accessibility issues
+ Issue with blank home page on H&S workspace
+ ACL issue in Health and Safety Risk Management
#### Version 4.0.1 - December 2024
* New: Added "Create records at once" checkbox and Create Audits button under the Audit Schedule record to enable users to generate related scheduled records immediately.
* Fixed: Audit actions tab is displayed under the Audit record.
* Removed: Removed date validation for the Inspection record.
#### Version 4.0.0 - November 2024
* New:
+ Audits
- Audit scheduling
- Related audit field added to the Observation catalog item for users currently assigned to an active audit
- People involved including their role
- Findings that can be extracted from the survey result
- Global standards and documents list
- Risk assessable audit findings
* Fixed:
+ Batch update exception error when installing
+ Field and button access issues on the Risk matrix form
+ JSA UI action bar not showing on workspace JSA form
#### Version 3.0.0 - August 2024
* New:
+ Job register. Safety teams can define jobs and optionally, the job's steps.
- These jobs can be applied to JSAs so that the JSA covers each step of their job.
- Each job and job step can have hazards associated with them so that the JSA user is aware of all the hazards that are related to the job they are doing when they complete a JSA.
+ JSAs can be copied. If you have a JSA that you want to re-use, you can copy that JSA and edit or update it as required.
+ Hazards and Controls can be imported into a risk assessment from a Job in the job register.
+ Offline inspections. Inspection surveys are available in offline mode on the ServiceNow Mobile Agent app.
* Fixed:
+ Issue with modals not working on JSAs in the Employee Center on mobile devices.
+ Issue where JSA would not open in the workspace in Washington DC.
+ UI inconsistencies on mobile JSAs.
+ Job location field not shown on JSA in Workspace if the location was entered manually and not with the drop-down menu.
+ Prevented saving informed workers when changing from a chosen employee to worker and not entering a name in the free text field.
+ ACL improvements for table security.
+ Inspection Action records not visible on the list view under safety inspections.
+ Blank screen shown when clicking Home breadcrumb on JSA on mobile.
+ Issue where add employee/worker on JSA would not pop up if System Localization was enabled on the instance.
#### Version 2.0.1 - May 2024
* New:
+ Safety Inspections:
- Build and manage safety inspections built on the ServiceNow Surveys and Assessments platform feature. Use available surveys or build new ones with the Survey Builder.
- Schedule inspections at regular intervals with the Inspection Scheduler.
- Conduct inspection surveys on mobile with the NowMobile app.
+ Safety Registers:
- Upload Safety Data Sheets (SDS) to the chemicals or asbestos registers.
- Keep track of important details on registers such as responsible parties and storage locations.
- Support chemical safety awareness through the Employee Center with searchable Safety Data Sheets for all employees.
* Changed: The label for the Settings list in the Health and Safety Workspace is changed to "Configuration" and has a new icon.
* Fixed
+ JSA modal issues in the Employee Center
+ JSA reporter search issue
#### Version 1.0.0 - February 2024
* ServiceNow Health and Safety Risk Management provides an efficient and simple way to track potential hazards and other risks within the workplace before they cause an accident. The application can be used from a desktop
computer or a mobile device, providing flexible options to track and report on risks.
* A unified Health and Safety Workspace in the application enables safety teams to manage hazards and control lists, as well as create templates for Job Safety Analyses and Risk Matrices for Risk Assessments.
| ---
title: Health and Safety Risk Management release notes
description: Version history for the Health and Safety Risk Management application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - Health and Safety release notes
---
# Health and Safety Risk Management release notes
Version history for the Health and Safety Risk Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.0.0 - August 2025
* Fixed:
+ Accessibility button focus issue on JSA
+ HTML code displayed on LOTO description on Permits to Work
+ New button not shown on "People involved" section in observations
#### Version 6.0.0 - May 2025
* New:
+ Added action creation to inspection survey forms on the Employee Center and Mobile Agent app
+ Added Actions tab to the Findings record
+ Added inspections to Mobile Agent app enabling agents to work on Health and Safety inspection records on mobile
+ Easily re-assign inspection surveys to another employee within the assigned group with the click of a button
* Changed: Improved UI for inspections and audit findings records
* Fixed:
+ Issue with action scheduler on exposures not working for one time actions
+ Issue with opening surveys on notifications in Now Agent
+ ACL security issue
+ Issue with the misnamed KB article on the View permits page
+ A11y on Permit to work on the Employee Center
+ Hidden reason for suspension field when suspending a permit
+ Issue with demo user unable to create risk actions on risk assessments
+ Issue with broken links on users on the View permits page
#### Version 5.0.0 - February 2025
* New:
+ Exposure Management:
- Track and manage workers' exposure to workplace hazards
- Bulk schedule actions to manage the exposures
+ Permit to Work feature:
- Enable workers to request permits from the Employee Center
- Merge multiple work types into one permit
- Assign pre-work and closure checklists to permitted workers
+ Link safety register records with risk assessments
* Changed: Grouped all Health and Safety Risk Management features under a single "Risk Management" icon in the Health and Safety workspace
* Fixed:
+ Various accessibility issues
+ Issue with blank home page on H&S workspace
+ ACL issue in Health and Safety Risk Management
#### Version 4.0.1 - December 2024
* New: Added "Create records at once" checkbox and Create Audits button under the Audit Schedule record to enable users to generate related scheduled records immediately.
* Fixed: Audit actions tab is displayed under the Audit record.
* Removed: Removed date validation for the Inspection record.
#### Version 4.0.0 - November 2024
* New:
+ Audits
- Audit scheduling
- Related audit field added to the Observation catalog item for users currently assigned to an active audit
- People involved including their role
- Findings that can be extracted from the survey result
- Global standards and documents list
- Risk assessable audit findings
* Fixed:
+ Batch update exception error when installing
+ Field and button access issues on the Risk matrix form
+ JSA UI action bar not showing on workspace JSA form
#### Version 3.0.0 - August 2024
* New:
+ Job register. Safety teams can define jobs and optionally, the job's steps.
- These jobs can be applied to JSAs so that the JSA covers each step of their job.
- Each job and job step can have hazards associated with them so that the JSA user is aware of all the hazards that are related to the job they are doing when they complete a JSA.
+ JSAs can be copied. If you have a JSA that you want to re-use, you can copy that JSA and edit or update it as required.
+ Hazards and Controls can be imported into a risk assessment from a Job in the job register.
+ Offline inspections. Inspection surveys are available in offline mode on the ServiceNow Mobile Agent app.
* Fixed:
+ Issue with modals not working on JSAs in the Employee Center on mobile devices.
+ Issue where JSA would not open in the workspace in Washington DC.
+ UI inconsistencies on mobile JSAs.
+ Job location field not shown on JSA in Workspace if the location was entered manually and not with the drop-down menu.
+ Prevented saving informed workers when changing from a chosen employee to worker and not entering a name in the free text field.
+ ACL improvements for table security.
+ Inspection Action records not visible on the list view under safety inspections.
+ Blank screen shown when clicking Home breadcrumb on JSA on mobile.
+ Issue where add employee/worker on JSA would not pop up if System Localization was enabled on the instance.
#### Version 2.0.1 - May 2024
* New:
+ Safety Inspections:
- Build and manage safety inspections built on the ServiceNow Surveys and Assessments platform feature. Use available surveys or build new ones with the Survey Builder.
- Schedule inspections at regular intervals with the Inspection Scheduler.
- Conduct inspection surveys on mobile with the NowMobile app.
+ Safety Registers:
- Upload Safety Data Sheets (SDS) to the chemicals or asbestos registers.
- Keep track of important details on registers such as responsible parties and storage locations.
- Support chemical safety awareness through the Employee Center with searchable Safety Data Sheets for all employees.
* Changed: The label for the Settings list in the Health and Safety Workspace is changed to "Configuration" and has a new icon.
* Fixed
+ JSA modal issues in the Employee Center
+ JSA reporter search issue
#### Version 1.0.0 - February 2024
* ServiceNow Health and Safety Risk Management provides an efficient and simple way to track potential hazards and other risks within the workplace before they cause an accident. The application can be used from a desktop
computer or a mobile device, providing flexible options to track and report on risks.
* A unified Health and Safety Workspace in the application enables safety teams to manage hazards and control lists, as well as create templates for Job Safety Analyses and Risk Matrices for Risk Assessments.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-testing.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-testing.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-health-safety-testing.html | Health and Safety Testing release notes | Version history for the Safe Workplace Health and Safety Testing on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-testing.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-testing.html"><body id="store-rn-hr-health-safety-testing"><main role="main"><article role="article" class="dita" id="store-rn-hr-health-safety-testing" aria-labelledby="title_store-rn-hr-health-safety-testing">
<h1 class="title topictitle1" id="title_store-rn-hr-health-safety-testing"><span class="ph">Health and Safety Testing</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span>
<span class="ph">Health and Safety Testing</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-health-safety-testing__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-hr-health-safety-testing__section_csg_wv2_wmb">
<div class="p">
<div class="note note note_note"><span class="note__title">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class="ph">ServiceNow®</span>
<span class="ph">Safe Workplace suite</span> application.</div>
</div>
</section>
<section class="section"><h2 id="d428088e82" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.27.0 - August 2025</dt>
<dd class="dd">Changed: Minor ACL updates</dd>
<dt class="dt dlterm">Version 1.26.4 - May 2024</dt>
<dd class="dd" id="store-rn-hr-health-safety-testing__latest-health-safety-testing">Security fixes.</dd>
<dt class="dt dlterm">Version 1.26.3 - November 2022</dt>
<dd class="dd">
<p class="p">Fixed:</p>
<ul class="ul">
<li class="li">Improvement in Next Experience theming alignment</li>
<li class="li">One minor bug related to restricted caller access (RCA)</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.26.2 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-health-safety-testing__ul_btd_vqz_35b">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-health-safety-testing__ul_ryd_vqz_35b">
<li class="li">Security bug</li>
<li class="li">Quality improvements</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.25.0 - May 2022</dt>
<dd class="dd">New: Localization for features in the May 5 release</dd>
<dt class="dt dlterm">Version 1.24.0 - February 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Added missing Restricted Caller Access record for sn_imt_health_test_result</li>
<li class="li">Added missing sys_restricted_caller_access record for new requirement recalculation job</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.23.0 - January 2022</dt>
<dd class="dd">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>
<dt class="dt dlterm">Version 1.22.0 - January 2022</dt>
<dd class="dd">Fixed: Performance bug on approval portal search</dd>
<dt class="dt dlterm">Version 1.21.1 - December 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Add worknotes to the form</li>
<li class="li">Changed: Updates to the translation engine</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.20.0 - November 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for features from the November 4 release</li>
<li class="li">Fixed: Ability to view PDF files in modals on the Approval Portal</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.19.0 - November 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Manager approval - COVID-19 test results</li>
<li class="li">Fixed: Minor bug</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.18.0 - October 2021</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-health-safety-testing__ul_jqt_tyj_psb">
<li class="li">Approval Portal</li>
<li class="li">Localization for features from the September 16 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.17.0 - September 2021</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-health-safety-testing__ul_tk5_t21_yqb">
<li class="li">Menu item for My Health Tests</li>
<li class="li">Localization for features from the September 2 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.16.1 - September 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Additional <span class="ph">Employee Health and Safety Status</span> fields</li>
<li class="li">Fixed: Minor bugs</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.15.0 - August 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for features from the August 5 release</li>
<li class="li">Fixed: Minor bug</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.14.1 - August 2021</dt>
<dd class="dd">Fixed: Bug related to locking admin out of attachments</dd>
<dt class="dt dlterm">Version 1.13.0 - July 2021</dt>
<dd class="dd">New: Localization for features from the July 1 release</dd>
<dt class="dt dlterm">Version 1.12.0 - July 2021</dt>
<dd class="dd">Changed: Updates to the translation engine</dd>
<dt class="dt dlterm">Version 1.11.0 - April 2021</dt>
<dd class="dd">Fixed: Minor bugs</dd>
<dt class="dt dlterm">Version 1.10.0 - April 2021</dt>
<dd class="dd">New: Localization for features from the March 25 release</dd>
<dt class="dt dlterm">Version 1.9.0 - March 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.8.0 - March 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.7.0 - February 2021</dt>
<dd class="dd">New: Localization for features from the January 21 release</dd>
<dt class="dt dlterm">Version 1.6.0 - January 2021</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-health-safety-testing__ul_om4_glq_j4b">
<li class="li">Support for domain separation</li>
<li class="li">Localization for features from the December 17 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.5.1 - December 2020</dt>
<dd class="dd">New: Common structure to request consent to various privacy policies</dd>
<dt class="dt dlterm">Version 1.4.0 - November 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-health-safety-testing__ul_c5j_hx1_snb">
<li class="li">In the new My Safe Workplace page, there is a new Health and Safety Testing category in the 'Things you can request' module</li>
<li class="li">Localization for features from the November 5 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.0 - November 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-health-safety-testing__ul_xsf_zrv_nnb">
<li class="li">New: New catalog item icons</li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.0 - October 2020</dt>
<dd class="dd">New: Localization for features from the October 1 release</dd>
<dt class="dt dlterm">Version 1.0.2 - October 2020</dt>
<dd class="dd">
<p class="p">The ServiceNow <span class="ph">Health and Safety Testing</span> application streamlines the employee health testing process to identify affected employees and help reduce the spread of infectious diseases in the workplace. The <span class="ph">Health and Safety Testing</span> application provides employers, where they are legally required or permitted to do so, with two options: request employees get tested, or allow employees to request optional
health testing upon being notified of potential exposure to an infectious disease, such as COVID-19.</p>
<p class="p">Employees can submit health testing preferences, like test type and preferred testing date and location. Administrators can use the employees’ request forms to coordinate testing availability and scheduling. After
health testing is complete, employees can use <span class="ph">Health and Safety Testing</span> to indicate a test result to satisfy the employer’s health and safety requirement, clearing the employee for a safe return to the workplace.</p>
</dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-health-safety-testing__section_ynx_1kn_dmb"><h2 id="d428088e495" class="title sectiontitle">Notice regarding use by organizations</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-health-safety-testing__section_yvn_ckn_dmb"><h2 id="d428088e513" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for <span class="ph">ServiceNow</span> software or applications otherwise purchased by the
government agency. <span class="ph">ServiceNow</span> shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-testing.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-testing.html\"><body id=\"store-rn-hr-health-safety-testing\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-health-safety-testing\" aria-labelledby=\"title_store-rn-hr-health-safety-testing\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-health-safety-testing\"><span class=\"ph\">Health and Safety Testing</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span>\n <span class=\"ph\">Health and Safety Testing</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-health-safety-testing__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\" id=\"store-rn-hr-health-safety-testing__section_csg_wv2_wmb\">\n <div class=\"p\">\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">Safe Workplace suite</span> application.</div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d428088e82\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.27.0 - August 2025</dt>\n <dd class=\"dd\">Changed: Minor ACL updates</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.26.4 - May 2024</dt>\n <dd class=\"dd\" id=\"store-rn-hr-health-safety-testing__latest-health-safety-testing\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.26.3 - November 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">Fixed:</p>\n <ul class=\"ul\">\n <li class=\"li\">Improvement in Next Experience theming alignment</li>\n <li class=\"li\">One minor bug related to restricted caller access (RCA)</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.26.2 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-health-safety-testing__ul_btd_vqz_35b\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-health-safety-testing__ul_ryd_vqz_35b\">\n <li class=\"li\">Security bug</li>\n <li class=\"li\">Quality improvements</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.25.0 - May 2022</dt>\n <dd class=\"dd\">New: Localization for features in the May 5 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.24.0 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Added missing Restricted Caller Access record for sn_imt_health_test_result</li>\n <li class=\"li\">Added missing sys_restricted_caller_access record for new requirement recalculation job</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.23.0 - January 2022</dt>\n <dd class=\"dd\">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.22.0 - January 2022</dt>\n <dd class=\"dd\">Fixed: Performance bug on approval portal search</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.21.1 - December 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Add worknotes to the form</li>\n <li class=\"li\">Changed: Updates to the translation engine</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.0 - November 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for features from the November 4 release</li>\n <li class=\"li\">Fixed: Ability to view PDF files in modals on the Approval Portal</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.19.0 - November 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Manager approval - COVID-19 test results</li>\n <li class=\"li\">Fixed: Minor bug</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.0 - October 2021</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-health-safety-testing__ul_jqt_tyj_psb\">\n <li class=\"li\">Approval Portal</li>\n <li class=\"li\">Localization for features from the September 16 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.17.0 - September 2021</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-health-safety-testing__ul_tk5_t21_yqb\">\n <li class=\"li\">Menu item for My Health Tests</li>\n <li class=\"li\">Localization for features from the September 2 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.1 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Additional <span class=\"ph\">Employee Health and Safety Status</span> fields</li>\n <li class=\"li\">Fixed: Minor bugs</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.0 - August 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for features from the August 5 release</li>\n <li class=\"li\">Fixed: Minor bug</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.1 - August 2021</dt>\n <dd class=\"dd\">Fixed: Bug related to locking admin out of attachments</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.13.0 - July 2021</dt>\n <dd class=\"dd\">New: Localization for features from the July 1 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.0 - July 2021</dt>\n <dd class=\"dd\">Changed: Updates to the translation engine</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.0 - April 2021</dt>\n <dd class=\"dd\">Fixed: Minor bugs</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - April 2021</dt>\n <dd class=\"dd\">New: Localization for features from the March 25 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - March 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - March 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - February 2021</dt>\n <dd class=\"dd\">New: Localization for features from the January 21 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - January 2021</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-health-safety-testing__ul_om4_glq_j4b\">\n <li class=\"li\">Support for domain separation</li>\n <li class=\"li\">Localization for features from the December 17 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.1 - December 2020</dt>\n <dd class=\"dd\">New: Common structure to request consent to various privacy policies</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - November 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-health-safety-testing__ul_c5j_hx1_snb\">\n <li class=\"li\">In the new My Safe Workplace page, there is a new Health and Safety Testing category in the 'Things you can request' module</li>\n <li class=\"li\">Localization for features from the November 5 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - November 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-health-safety-testing__ul_xsf_zrv_nnb\">\n <li class=\"li\">New: New catalog item icons</li>\n <li class=\"li\">Fixed: Minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - October 2020</dt>\n <dd class=\"dd\">New: Localization for features from the October 1 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - October 2020</dt>\n <dd class=\"dd\">\n <p class=\"p\">The ServiceNow <span class=\"ph\">Health and Safety Testing</span> application streamlines the employee health testing process to identify affected employees and help reduce the spread of infectious diseases in the workplace. The <span class=\"ph\">Health and Safety Testing</span> application provides employers, where they are legally required or permitted to do so, with two options: request employees get tested, or allow employees to request optional\n health testing upon being notified of potential exposure to an infectious disease, such as COVID-19.</p>\n <p class=\"p\">Employees can submit health testing preferences, like test type and preferred testing date and location. Administrators can use the employees’ request forms to coordinate testing availability and scheduling. After\n health testing is complete, employees can use <span class=\"ph\">Health and Safety Testing</span> to indicate a test result to satisfy the employer’s health and safety requirement, clearing the employee for a safe return to the workplace.</p>\n </dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-health-safety-testing__section_ynx_1kn_dmb\"><h2 id=\"d428088e495\" class=\"title sectiontitle\">Notice regarding use by organizations</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Organization utilizing this application. Organizations agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Organizations remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Organizations' specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-health-safety-testing__section_yvn_ckn_dmb\"><h2 id=\"d428088e513\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to government employees in their individual capacities. Use of\n the application does not modify any existing, or future entitlements or payment obligations\n for <span class=\"ph\">ServiceNow</span> software or applications otherwise purchased by the\n government agency. <span class=\"ph\">ServiceNow</span> shall not be responsible for any\n implementation or configuration costs associated with use of the application unless\n separately purchased. Government customers are solely responsible to confirm with the\n agency’s Ethics Office or its authorized representative that acceptance and usage of the\n application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Health and Safety Testing release notes
Version history for the Safe Workplace
Health and Safety Testing on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.27.0 - August 2025
Changed: Minor ACL updates
#### Version 1.26.4 - May 2024
Security fixes.
#### Version 1.26.3 - November 2022
Fixed:
* Improvement in Next Experience theming alignment
* One minor bug related to restricted caller access (RCA)
#### Version 1.26.2 - August 2022
* Fixed:
+ Security bug
+ Quality improvements
#### Version 1.25.0 - May 2022
New: Localization for features in the May 5 release
#### Version 1.24.0 - February 2022
* Added missing Restricted Caller Access record for sn\_imt\_health\_test\_result
* Added missing sys\_restricted\_caller\_access record for new requirement recalculation job
#### Version 1.23.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.22.0 - January 2022
Fixed: Performance bug on approval portal search
#### Version 1.21.1 - December 2021
* New: Add worknotes to the form
* Changed: Updates to the translation engine
#### Version 1.20.0 - November 2021
* New: Localization for features from the November 4 release
* Fixed: Ability to view PDF files in modals on the Approval Portal
#### Version 1.19.0 - November 2021
* New: Manager approval - COVID-19 test results
* Fixed: Minor bug
#### Version 1.18.0 - October 2021
New:
* Approval Portal
* Localization for features from the September 16 release
#### Version 1.17.0 - September 2021
New:
* Menu item for My Health Tests
* Localization for features from the September 2 release
#### Version 1.16.1 - September 2021
* New: Additional Employee Health and Safety Status fields
* Fixed: Minor bugs
#### Version 1.15.0 - August 2021
* New: Localization for features from the August 5 release
* Fixed: Minor bug
#### Version 1.14.1 - August 2021
Fixed: Bug related to locking admin out of attachments
#### Version 1.13.0 - July 2021
New: Localization for features from the July 1 release
#### Version 1.12.0 - July 2021
Changed: Updates to the translation engine
#### Version 1.11.0 - April 2021
Fixed: Minor bugs
#### Version 1.10.0 - April 2021
New: Localization for features from the March 25 release
#### Version 1.9.0 - March 2021
Fixed: Minor bug
#### Version 1.8.0 - March 2021
Fixed: Minor bug
#### Version 1.7.0 - February 2021
New: Localization for features from the January 21 release
#### Version 1.6.0 - January 2021
New:
* Support for domain separation
* Localization for features from the December 17 release
#### Version 1.5.1 - December 2020
New: Common structure to request consent to various privacy policies
#### Version 1.4.0 - November 2020
New:
* In the new My Safe Workplace page, there is a new Health and Safety Testing category in the 'Things you can request' module
* Localization for features from the November 5 release
#### Version 1.3.0 - November 2020
* New: New catalog item icons
* Fixed: Minor bug fixes
#### Version 1.2.0 - October 2020
New: Localization for features from the October 1 release
#### Version 1.0.2 - October 2020
The ServiceNow Health and Safety Testing application streamlines the employee health testing process to identify affected employees and help reduce the spread of infectious diseases in the workplace. The Health and Safety Testing application provides employers, where they are legally required or permitted to do so, with two options: request employees get tested, or allow employees to request optional
health testing upon being notified of potential exposure to an infectious disease, such as COVID-19.
Employees can submit health testing preferences, like test type and preferred testing date and location. Administrators can use the employees’ request forms to coordinate testing availability and scheduling. After
health testing is complete, employees can use Health and Safety Testing to indicate a test result to satisfy the employer’s health and safety requirement, clearing the employee for a safe return to the workplace.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Health and Safety Testing release notes
description: Version history for the Safe Workplace Health and Safety Testing on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Health and Safety Testing release notes
Version history for the Safe Workplace
Health and Safety Testing on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.27.0 - August 2025
Changed: Minor ACL updates
#### Version 1.26.4 - May 2024
Security fixes.
#### Version 1.26.3 - November 2022
Fixed:
* Improvement in Next Experience theming alignment
* One minor bug related to restricted caller access (RCA)
#### Version 1.26.2 - August 2022
* Fixed:
+ Security bug
+ Quality improvements
#### Version 1.25.0 - May 2022
New: Localization for features in the May 5 release
#### Version 1.24.0 - February 2022
* Added missing Restricted Caller Access record for sn\_imt\_health\_test\_result
* Added missing sys\_restricted\_caller\_access record for new requirement recalculation job
#### Version 1.23.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.22.0 - January 2022
Fixed: Performance bug on approval portal search
#### Version 1.21.1 - December 2021
* New: Add worknotes to the form
* Changed: Updates to the translation engine
#### Version 1.20.0 - November 2021
* New: Localization for features from the November 4 release
* Fixed: Ability to view PDF files in modals on the Approval Portal
#### Version 1.19.0 - November 2021
* New: Manager approval - COVID-19 test results
* Fixed: Minor bug
#### Version 1.18.0 - October 2021
New:
* Approval Portal
* Localization for features from the September 16 release
#### Version 1.17.0 - September 2021
New:
* Menu item for My Health Tests
* Localization for features from the September 2 release
#### Version 1.16.1 - September 2021
* New: Additional Employee Health and Safety Status fields
* Fixed: Minor bugs
#### Version 1.15.0 - August 2021
* New: Localization for features from the August 5 release
* Fixed: Minor bug
#### Version 1.14.1 - August 2021
Fixed: Bug related to locking admin out of attachments
#### Version 1.13.0 - July 2021
New: Localization for features from the July 1 release
#### Version 1.12.0 - July 2021
Changed: Updates to the translation engine
#### Version 1.11.0 - April 2021
Fixed: Minor bugs
#### Version 1.10.0 - April 2021
New: Localization for features from the March 25 release
#### Version 1.9.0 - March 2021
Fixed: Minor bug
#### Version 1.8.0 - March 2021
Fixed: Minor bug
#### Version 1.7.0 - February 2021
New: Localization for features from the January 21 release
#### Version 1.6.0 - January 2021
New:
* Support for domain separation
* Localization for features from the December 17 release
#### Version 1.5.1 - December 2020
New: Common structure to request consent to various privacy policies
#### Version 1.4.0 - November 2020
New:
* In the new My Safe Workplace page, there is a new Health and Safety Testing category in the 'Things you can request' module
* Localization for features from the November 5 release
#### Version 1.3.0 - November 2020
* New: New catalog item icons
* Fixed: Minor bug fixes
#### Version 1.2.0 - October 2020
New: Localization for features from the October 1 release
#### Version 1.0.2 - October 2020
The ServiceNow Health and Safety Testing application streamlines the employee health testing process to identify affected employees and help reduce the spread of infectious diseases in the workplace. The Health and Safety Testing application provides employers, where they are legally required or permitted to do so, with two options: request employees get tested, or allow employees to request optional
health testing upon being notified of potential exposure to an infectious disease, such as COVID-19.
Employees can submit health testing preferences, like test type and preferred testing date and location. Administrators can use the employees’ request forms to coordinate testing availability and scheduling. After
health testing is complete, employees can use Health and Safety Testing to indicate a test result to satisfy the employer’s health and safety requirement, clearing the employee for a safe return to the workplace.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hiring-connector.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hiring-connector.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-hiring-connector.html | Hiring Connector release notes | Version history for the Hiring Connector application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hiring-connector.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hiring-connector.html"><body id="store-rn-hr-hiring-connector"><main role="main"><article role="article" class="dita" id="store-rn-hr-hiring-connector" aria-labelledby="title_store-rn-hr-hiring-connector">
<h1 class="title topictitle1" id="title_store-rn-hr-hiring-connector"><span class="ph">Hiring</span> Connector release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Hiring</span> Connector application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-hiring-connector__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d46466e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.0.0 - August 2025</dt>
<dd class="dd">The application contains the Hiring Connector and other related functionalities. Hiring Connector provides the integration spoke and the import set to import data from a third-party hiring system into ServiceNow for use within
other hiring applications.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Hiring Connector release notes
Version history for the Hiring Connector application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.0 - August 2025
The application contains the Hiring Connector and other related functionalities. Hiring Connector provides the integration spoke and the import set to import data from a third-party hiring system into ServiceNow for use within
other hiring applications.
| ---
title: Hiring Connector release notes
description: Version history for the Hiring Connector application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Hiring Connector release notes
Version history for the Hiring Connector application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.0 - August 2025
The application contains the Hiring Connector and other related functionalities. Hiring Connector provides the integration spoke and the import set to import data from a third-party hiring system into ServiceNow for use within
other hiring applications.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hiring-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hiring-core.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-hiring-core.html | Hiring Core release notes | Version history for the Hiring Core application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hiring-core.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hiring-core.html"><body id="store-rn-hr-hiring-core"><main role="main"><article role="article" class="dita" id="store-rn-hr-hiring-core" aria-labelledby="title_store-rn-hr-hiring-core">
<h1 class="title topictitle1" id="title_store-rn-hr-hiring-core">Hiring Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Hiring Core application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-hiring-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d549803e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.0 - May 2024</dt>
<dd class="dd" id="store-rn-hr-hiring-core__latest-store-rn-hr-hiring-core">New: Added additional security constraints on the Job Req table for Opportunity Marketplace use case.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2024</dt>
<dd class="dd">The Hiring Core application serves as the foundation for talent acquisition and internal mobility within your organization. By extracting relevant data from the foundational data model, it
efficiently populates job requisitions and provides a display of application status. Hiring Core encompasses essential data models and shared components, seamlessly supporting both Talent Acquisition and Internal Mobility
processes.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Hiring Core release notes
Version history for the Hiring Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - May 2024
New: Added additional security constraints on the Job Req table for Opportunity Marketplace use case.
#### Version 1.0.0 - February 2024
The Hiring Core application serves as the foundation for talent acquisition and internal mobility within your organization. By extracting relevant data from the foundational data model, it
efficiently populates job requisitions and provides a display of application status. Hiring Core encompasses essential data models and shared components, seamlessly supporting both Talent Acquisition and Internal Mobility
processes.
| ---
title: Hiring Core release notes
description: Version history for the Hiring Core application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Hiring Core release notes
Version history for the Hiring Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - May 2024
New: Added additional security constraints on the Job Req table for Opportunity Marketplace use case.
#### Version 1.0.0 - February 2024
The Hiring Core application serves as the foundation for talent acquisition and internal mobility within your organization. By extracting relevant data from the foundational data model, it
efficiently populates job requisitions and provides a display of application status. Hiring Core encompasses essential data models and shared components, seamlessly supporting both Talent Acquisition and Internal Mobility
processes.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hiring-tab.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hiring-tab.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-hiring-tab.html | Hiring tab release notes | Version history for the Hiring tab on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hiring-tab.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hiring-tab.html"><body id="store-rn-hr-hiring-tab"><main role="main"><article role="article" class="dita" id="store-rn-hr-hiring-tab" aria-labelledby="title_store-rn-hr-hiring-tab">
<h1 class="title topictitle1" id="title_store-rn-hr-hiring-tab"><span class="ph">Hiring</span> tab release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Hiring</span> tab on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-hiring-tab__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d368456e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.0.0 - August 2025</dt>
<dd class="dd">The hiring tab enables Hiring Managers to perform and track all their hiring-related activities.It enables hiring managers to open their job requisitions and collaborate with recruiters to get them finalized. As applications
stream in, hiring tab provides a one-stop destination to view, track & provide decisions on applications. The hiring tab provides features for hiring managers to easily collaborate with Recruiters in the context of job
requisitions & applications and allow easy and fast decision-making.</dd>
</dl>
</section>
</div>
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} | # Hiring tab release notes
Version history for the Hiring tab on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.0 - August 2025
The hiring tab enables Hiring Managers to perform and track all their hiring-related activities.It enables hiring managers to open their job requisitions and collaborate with recruiters to get them finalized. As applications
stream in, hiring tab provides a one-stop destination to view, track & provide decisions on applications. The hiring tab provides features for hiring managers to easily collaborate with Recruiters in the context of job
requisitions & applications and allow easy and fast decision-making.
| ---
title: Hiring tab release notes
description: Version history for the Hiring tab on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Hiring tab release notes
Version history for the Hiring tab on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.0 - August 2025
The hiring tab enables Hiring Managers to perform and track all their hiring-related activities.It enables hiring managers to open their job requisitions and collaborate with recruiters to get them finalized. As applications
stream in, hiring tab provides a one-stop destination to view, track & provide decisions on applications. The hiring tab provides features for hiring managers to easily collaborate with Recruiters in the context of job
requisitions & applications and allow easy and fast decision-making.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hr-success-dashboard-indicators.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hr-success-dashboard-indicators.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-hr-success-dashboard-indicators.html | HR Success Dashboard indicators release notes | Version history for the HR Success Dashboard indicators application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hr-success-dashboard-indicators.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hr-success-dashboard-indicators.html"><body id="store-rn-hr-hr-success-dashboard-indicators"><main role="main"><article role="article" class="dita" id="store-rn-hr-hr-success-dashboard-indicators" aria-labelledby="title_store-rn-hr-hr-success-dashboard-indicators">
<h1 class="title topictitle1" id="title_store-rn-hr-hr-success-dashboard-indicators">HR Success Dashboard indicators release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the HR Success Dashboard indicators application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-hr-success-dashboard-indicators__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d149146e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.15 - May 2025</dt>
<dd class="dd" id="store-rn-hr-hr-success-dashboard-indicators__latest-store-rn-hr-hr-success-dashboard-indicators">Uptake of latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 1.0.10 - November 2023</dt>
<dd class="dd">Uptake the latest version of dependent apps.</dd>
<dt class="dt dlterm">Version 1.0.8 - May 2023</dt>
<dd class="dd">Fixed: Bug fixes.</dd>
<dt class="dt dlterm">Version 1.0.5 - November 2022</dt>
<dd class="dd">The HR Success Dashboard provides insights to your HR leadership team and process owners to measure the performance of their HRSD implementation. Using the KPIs defined by ServiceNow, you can visualize metrics and
interactions to better understand call deflections, self-service, and other key metrics to drive continual improvements and make data-informed decisions.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # HR Success Dashboard indicators release notes
Version history for the HR Success Dashboard indicators application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.15 - May 2025
Uptake of latest version of the dependent apps.
#### Version 1.0.10 - November 2023
Uptake the latest version of dependent apps.
#### Version 1.0.8 - May 2023
Fixed: Bug fixes.
#### Version 1.0.5 - November 2022
The HR Success Dashboard provides insights to your HR leadership team and process owners to measure the performance of their HRSD implementation. Using the KPIs defined by ServiceNow, you can visualize metrics and
interactions to better understand call deflections, self-service, and other key metrics to drive continual improvements and make data-informed decisions.
| ---
title: HR Success Dashboard indicators release notes
description: Version history for the HR Success Dashboard indicators application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Success Dashboard indicators release notes
Version history for the HR Success Dashboard indicators application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.15 - May 2025
Uptake of latest version of the dependent apps.
#### Version 1.0.10 - November 2023
Uptake the latest version of dependent apps.
#### Version 1.0.8 - May 2023
Fixed: Bug fixes.
#### Version 1.0.5 - November 2022
The HR Success Dashboard provides insights to your HR leadership team and process owners to measure the performance of their HRSD implementation. Using the KPIs defined by ServiceNow, you can visualize metrics and
interactions to better understand call deflections, self-service, and other key metrics to drive continual improvements and make data-informed decisions.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-healthcare.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-healthcare.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-hrsd-healthcare.html | HR Service Delivery for Healthcare release notes | Version history for the HR Service Delivery for Healthcare on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-healthcare.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-healthcare.html"><body id="store-rn-hr-hrsd-healthcare"><main role="main"><article role="article" class="dita" id="store-rn-hr-hrsd-healthcare" aria-labelledby="title_store-rn-hr-hrsd-healthcare">
<h1 class="title topictitle1" id="title_store-rn-hr-hrsd-healthcare"><span class="ph">HR Service Delivery</span> for Healthcare release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span> for Healthcare on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-hrsd-healthcare__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d485209e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.4 - May 2025</dt>
<dd class="dd" id="store-rn-hr-hrsd-healthcare__latest-store-rn-hr-hrsd-healthcare">Fixed a bug: Relocation assistance and work visa transfer request is missing in preboarding when the checkboxes are checked during onboarding.</dd>
<dt class="dt dlterm">Version 1.0.3 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-hrsd-healthcare__ul_adf_lwp_c2c">
<li class="li">4 bugs have been fixed as a part of this release:<ul class="ul" id="store-rn-hr-hrsd-healthcare__ul_y43_lwp_c2c">
<li class="li">Request medical scrubs - going to Awaiting acceptance instead of close complete Need to add case option - skip automatic user acceptance state</li>
<li class="li">Specialty field is not populated</li>
<li class="li">Stage1 of healthcare onboarding is getting errored out New Hire notification activity</li>
<li class="li">Duplicate RCAs are present in app-hr and app-hr-healthcare</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.2 - November 2024</dt>
<dd class="dd">Fixed: Minor bug fixes and minor security updates.</dd>
<dt class="dt dlterm">Version 1.0.1 - August 2024</dt>
<dd class="dd">The HR Service Delivery for Healthcare application is a new app catering to Healthcare specific requirements of HR Service Delivery customers. The new app will contain features and
capabilities bundled together for solving complex HR processes in Healthcare domain like Smooth Physician Onboarding, Capturing and Storing Healthcare Professional Profile and more.</dd>
</dl>
</section>
</div>
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} | # HR Service Delivery for Healthcare release notes
Version history for the HR Service Delivery for Healthcare on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.4 - May 2025
Fixed a bug: Relocation assistance and work visa transfer request is missing in preboarding when the checkboxes are checked during onboarding.
#### Version 1.0.3 - February 2025
* Fixed:
+ 4 bugs have been fixed as a part of this release:
- Request medical scrubs - going to Awaiting acceptance instead of close complete Need to add case option - skip automatic user acceptance state
- Specialty field is not populated
- Stage1 of healthcare onboarding is getting errored out New Hire notification activity
- Duplicate RCAs are present in app-hr and app-hr-healthcare
#### Version 1.0.2 - November 2024
Fixed: Minor bug fixes and minor security updates.
#### Version 1.0.1 - August 2024
The HR Service Delivery for Healthcare application is a new app catering to Healthcare specific requirements of HR Service Delivery customers. The new app will contain features and
capabilities bundled together for solving complex HR processes in Healthcare domain like Smooth Physician Onboarding, Capturing and Storing Healthcare Professional Profile and more.
| ---
title: HR Service Delivery for Healthcare release notes
description: Version history for the HR Service Delivery for Healthcare on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Service Delivery for Healthcare release notes
Version history for the HR Service Delivery for Healthcare on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.4 - May 2025
Fixed a bug: Relocation assistance and work visa transfer request is missing in preboarding when the checkboxes are checked during onboarding.
#### Version 1.0.3 - February 2025
* Fixed:
+ 4 bugs have been fixed as a part of this release:
- Request medical scrubs - going to Awaiting acceptance instead of close complete Need to add case option - skip automatic user acceptance state
- Specialty field is not populated
- Stage1 of healthcare onboarding is getting errored out New Hire notification activity
- Duplicate RCAs are present in app-hr and app-hr-healthcare
#### Version 1.0.2 - November 2024
Fixed: Minor bug fixes and minor security updates.
#### Version 1.0.1 - August 2024
The HR Service Delivery for Healthcare application is a new app catering to Healthcare specific requirements of HR Service Delivery customers. The new app will contain features and
capabilities bundled together for solving complex HR processes in Healthcare domain like Smooth Physician Onboarding, Capturing and Storing Healthcare Professional Profile and more.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-integration-successfactors.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-integration-successfactors.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-hrsd-integration-successfactors.html | HRSD integration with SuccessFactors release notes | Version history for the HRSD integration with SuccessFactors application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-integration-successfactors.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-integration-successfactors.html"><body id="store-rn-hr-hrsd-integration-successfactors"><main role="main"><article role="article" class="dita" id="store-rn-hr-hrsd-integration-successfactors" aria-labelledby="title_store-rn-hr-hrsd-integration-successfactors">
<h1 class="title topictitle1" id="title_store-rn-hr-hrsd-integration-successfactors">HRSD integration with SuccessFactors release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the HRSD integration with SuccessFactors application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-hrsd-integration-successfactors__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d409826e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.5.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-hrsd-integration-successfactors__latest-store-rn-hr-hrsd-integration-successfactors">New: Added Subflow for VA Topic: Update Personal Details - Employees can update personal details like address, phone number, email etc through ServiceNow Virtual
Agent</dd>
<dt class="dt dlterm">Version 1.2.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Pull employee profile data from SAP SuccessFactors to ServiceNow HR Service Delivery</li>
<li class="li">Sync to-dos across both SAP SuccessFactors and ServiceNow HR Service Delivery to provide more efficient service delivery and enable employees to access and complete their to-dos from either system</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.5 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.0.4 - November 2023</dt>
<dd class="dd">Fixed: Retrieve the Effective Workers Service subflow fetching duplicate records in a delta load.</dd>
<dt class="dt dlterm">Version 1.0.3 - May 2023</dt>
<dd class="dd">Changed: This patch version has been certified with SAP SuccessFactors spoke which only supports OAuth SAML grant-type authentication.</dd>
<dt class="dt dlterm">Version 1.0.2 - December 2022</dt>
<dd class="dd">Fixes related to HR profile and To-dos</dd>
<dt class="dt dlterm">Version 1.0.1 - October 2022</dt>
<dd class="dd">Fixed: Included fixes for SAP SuccessFactors</dd>
<dt class="dt dlterm">Version 1.0.0 - September 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-hrsd-integration-successfactors__ul_md5_rvb_mxb">
<li class="li">The HR Service Delivery Integration with SAP SuccessFactors was built by BristleCone Inc.</li>
<li class="li">This integration synchronize employee profiles and employee to-dos between HR Service Delivery and SAP SuccessFactors.</li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-integration-successfactors.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-integration-successfactors.html\"><body id=\"store-rn-hr-hrsd-integration-successfactors\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-hrsd-integration-successfactors\" aria-labelledby=\"title_store-rn-hr-hrsd-integration-successfactors\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-hrsd-integration-successfactors\">HRSD integration with SuccessFactors release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the HRSD integration with SuccessFactors application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-hrsd-integration-successfactors__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d409826e58\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.5.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-hrsd-integration-successfactors__latest-store-rn-hr-hrsd-integration-successfactors\">New: Added Subflow for VA Topic: Update Personal Details - Employees can update personal details like address, phone number, email etc through ServiceNow Virtual\n Agent</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Pull employee profile data from SAP SuccessFactors to ServiceNow HR Service Delivery</li>\n <li class=\"li\">Sync to-dos across both SAP SuccessFactors and ServiceNow HR Service Delivery to provide more efficient service delivery and enable employees to access and complete their to-dos from either system</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - February 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - November 2023</dt>\n <dd class=\"dd\">Fixed: Retrieve the Effective Workers Service subflow fetching duplicate records in a delta load.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - May 2023</dt>\n <dd class=\"dd\">Changed: This patch version has been certified with SAP SuccessFactors spoke which only supports OAuth SAML grant-type authentication.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - December 2022</dt>\n <dd class=\"dd\">Fixes related to HR profile and To-dos</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - October 2022</dt>\n <dd class=\"dd\">Fixed: Included fixes for SAP SuccessFactors</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - September 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-hrsd-integration-successfactors__ul_md5_rvb_mxb\">\n <li class=\"li\">The HR Service Delivery Integration with SAP SuccessFactors was built by BristleCone Inc.</li>\n <li class=\"li\">This integration synchronize employee profiles and employee to-dos between HR Service Delivery and SAP SuccessFactors.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # HRSD integration with SuccessFactors release notes
Version history for the HRSD integration with SuccessFactors application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.0 - May 2025
New: Added Subflow for VA Topic: Update Personal Details - Employees can update personal details like address, phone number, email etc through ServiceNow Virtual
Agent
#### Version 1.2.1 - November 2024
* Pull employee profile data from SAP SuccessFactors to ServiceNow HR Service Delivery
* Sync to-dos across both SAP SuccessFactors and ServiceNow HR Service Delivery to provide more efficient service delivery and enable employees to access and complete their to-dos from either system
#### Version 1.0.5 - February 2024
Minor fixes.
#### Version 1.0.4 - November 2023
Fixed: Retrieve the Effective Workers Service subflow fetching duplicate records in a delta load.
#### Version 1.0.3 - May 2023
Changed: This patch version has been certified with SAP SuccessFactors spoke which only supports OAuth SAML grant-type authentication.
#### Version 1.0.2 - December 2022
Fixes related to HR profile and To-dos
#### Version 1.0.1 - October 2022
Fixed: Included fixes for SAP SuccessFactors
#### Version 1.0.0 - September 2022
* The HR Service Delivery Integration with SAP SuccessFactors was built by BristleCone Inc.
* This integration synchronize employee profiles and employee to-dos between HR Service Delivery and SAP SuccessFactors.
| ---
title: HRSD integration with SuccessFactors release notes
description: Version history for the HRSD integration with SuccessFactors application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HRSD integration with SuccessFactors release notes
Version history for the HRSD integration with SuccessFactors application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.0 - May 2025
New: Added Subflow for VA Topic: Update Personal Details - Employees can update personal details like address, phone number, email etc through ServiceNow Virtual
Agent
#### Version 1.2.1 - November 2024
* Pull employee profile data from SAP SuccessFactors to ServiceNow HR Service Delivery
* Sync to-dos across both SAP SuccessFactors and ServiceNow HR Service Delivery to provide more efficient service delivery and enable employees to access and complete their to-dos from either system
#### Version 1.0.5 - February 2024
Minor fixes.
#### Version 1.0.4 - November 2023
Fixed: Retrieve the Effective Workers Service subflow fetching duplicate records in a delta load.
#### Version 1.0.3 - May 2023
Changed: This patch version has been certified with SAP SuccessFactors spoke which only supports OAuth SAML grant-type authentication.
#### Version 1.0.2 - December 2022
Fixes related to HR profile and To-dos
#### Version 1.0.1 - October 2022
Fixed: Included fixes for SAP SuccessFactors
#### Version 1.0.0 - September 2022
* The HR Service Delivery Integration with SAP SuccessFactors was built by BristleCone Inc.
* This integration synchronize employee profiles and employee to-dos between HR Service Delivery and SAP SuccessFactors.
| |
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"ServiceNow Store release notes",
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] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-ms-365.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-ms-365.html"><body id="store-rn-hr-hrsd-ms-365"><main role="main"><article role="article" class="dita" id="store-rn-hr-hrsd-ms-365" aria-labelledby="title_store-rn-hr-hrsd-ms-365">
<h1 class="title topictitle1" id="title_store-rn-hr-hrsd-ms-365"><span class="ph">HR Service Delivery</span> for <span class="ph">Microsoft 365</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span> for <span class="ph">Microsoft 365</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-hrsd-ms-365__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d108606e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.6.1 - August 2025</dt>
<dd class="dd">Updated to support the latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 3.4.12 - February 2025</dt>
<dd class="dd" id="store-rn-hr-hrsd-ms-365__latest-store-rn-hr-hrsd-ms-365">Updated to support latest version of dependent apps.</dd>
<dt class="dt dlterm">Version 3.4.11 - November 2024</dt>
<dd class="dd">Uptake of latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 3.4.7 - August 2024</dt>
<dd class="dd">Uptake of latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 3.4.0 - May 2024</dt>
<dd class="dd">Replaced Business Rules based custom actionable notifications with VA actionable notifications.</dd>
<dt class="dt dlterm">Version 3.3.11 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.3.10 - November 2023</dt>
<dd class="dd">Employees get a connected and unified employee experience with direct access to Employee Center and Virtual Agent in Microsoft Teams, Outlook and Microsoft 365. Agents can better collaborate
and communicate with individuals and groups on cases and other tickets through Microsoft Teams.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # HR Service Delivery for Microsoft 365 release notes
Version history for the HR Service Delivery for Microsoft 365 application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.6.1 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 3.4.12 - February 2025
Updated to support latest version of dependent apps.
#### Version 3.4.11 - November 2024
Uptake of latest version of the dependent apps.
#### Version 3.4.7 - August 2024
Uptake of latest version of the dependent apps.
#### Version 3.4.0 - May 2024
Replaced Business Rules based custom actionable notifications with VA actionable notifications.
#### Version 3.3.11 - February 2024
Minor fixes.
#### Version 3.3.10 - November 2023
Employees get a connected and unified employee experience with direct access to Employee Center and Virtual Agent in Microsoft Teams, Outlook and Microsoft 365. Agents can better collaborate
and communicate with individuals and groups on cases and other tickets through Microsoft Teams.
| ---
title: HR Service Delivery for Microsoft 365 release notes
description: Version history for the HR Service Delivery for Microsoft 365 application
on the ServiceNow Store.
keywords: []
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- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Service Delivery for Microsoft 365 release notes
Version history for the HR Service Delivery for Microsoft 365 application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.6.1 - August 2025
Updated to support the latest version of the dependent apps.
#### Version 3.4.12 - February 2025
Updated to support latest version of dependent apps.
#### Version 3.4.11 - November 2024
Uptake of latest version of the dependent apps.
#### Version 3.4.7 - August 2024
Uptake of latest version of the dependent apps.
#### Version 3.4.0 - May 2024
Replaced Business Rules based custom actionable notifications with VA actionable notifications.
#### Version 3.3.11 - February 2024
Minor fixes.
#### Version 3.3.10 - November 2023
Employees get a connected and unified employee experience with direct access to Employee Center and Virtual Agent in Microsoft Teams, Outlook and Microsoft 365. Agents can better collaborate
and communicate with individuals and groups on cases and other tickets through Microsoft Teams.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-process-mining-content-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-process-mining-content-pack.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-hrsd-process-mining-content-pack.html | HR Service Delivery for Process Mining Content Pack release notes | Version history for the HR Service Delivery for Process Mining Content Pack application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-process-mining-content-pack.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-process-mining-content-pack.html"><body id="store-rn-hr-hrsd-process-mining-content-pack"><main role="main"><article role="article" class="dita" id="store-rn-hr-hrsd-process-mining-content-pack" aria-labelledby="title_store-rn-hr-hrsd-process-mining-content-pack">
<h1 class="title topictitle1" id="title_store-rn-hr-hrsd-process-mining-content-pack"><span class="ph">HR Service Delivery</span> for Process Mining Content Pack release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span> for Process Mining Content Pack application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-hrsd-process-mining-content-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d286510e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.0.0 - February 2025</dt>
<dd class="dd" id="store-rn-hr-hrsd-process-mining-content-pack__latest-store-rn-hr-hrsd-process-mining-content-pack">
<ul class="ul" id="store-rn-hr-hrsd-process-mining-content-pack__ul_nlb_42n_zdc">
<li class="li">Changed: Certain PO Platform uptakes:<ul class="ul" id="store-rn-hr-hrsd-process-mining-content-pack__ul_jfb_p2n_zdc">
<li class="li">Make Content Pack Configurations Read-Only</li>
<li class="li">Introduce New Column for Activity Definitions in HRSD Content Packs</li>
<li class="li">Update Project Status Field for New Customer Installs</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.0 - August 2024</dt>
<dd class="dd">Configuration to support the usage and analysis of HRSD workflows with Process Mining</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # HR Service Delivery for Process Mining Content Pack release notes
Version history for the HR Service Delivery for Process Mining Content Pack application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.0 - February 2025
* Changed: Certain PO Platform uptakes:
+ Make Content Pack Configurations Read-Only
+ Introduce New Column for Activity Definitions in HRSD Content Packs
+ Update Project Status Field for New Customer Installs
#### Version 5.0.0 - August 2024
Configuration to support the usage and analysis of HRSD workflows with Process Mining
| ---
title: HR Service Delivery for Process Mining Content Pack release notes
description: Version history for the HR Service Delivery for Process Mining Content
Pack application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Service Delivery for Process Mining Content Pack release notes
Version history for the HR Service Delivery for Process Mining Content Pack application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.0 - February 2025
* Changed: Certain PO Platform uptakes:
+ Make Content Pack Configurations Read-Only
+ Introduce New Column for Activity Definitions in HRSD Content Packs
+ Update Project Status Field for New Customer Installs
#### Version 5.0.0 - August 2024
Configuration to support the usage and analysis of HRSD workflows with Process Mining
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-integration-oracle-hcm.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-integration-oracle-hcm.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-integration-oracle-hcm.html | HR Service Delivery Integration with Oracle HCM release notes | Version history for the HR Service Delivery Integration with Oracle HCM on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-integration-oracle-hcm.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-integration-oracle-hcm.html"><body id="store-rn-hr-integration-oracle-hcm"><main role="main"><article role="article" class="dita" id="store-rn-hr-integration-oracle-hcm" aria-labelledby="title_store-rn-hr-integration-oracle-hcm">
<h1 class="title topictitle1" id="title_store-rn-hr-integration-oracle-hcm">HR Service Delivery Integration with Oracle HCM release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the HR Service Delivery Integration with Oracle HCM on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-hr-integration-oracle-hcm__section_ebr_bfj_3qb">
<div class="p">
<div class="note important note_important" id="store-rn-hr-integration-oracle-hcm__note_fbr_bfj_3qb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-integration-oracle-hcm__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-hr-integration-oracle-hcm__section_gbr_bfj_3qb"><h2 id="d594553e58" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-hr-integration-oracle-hcm__dl_hbr_bfj_3qb">
<dt class="dt dlterm">Version 1.0.10 - November 2024</dt>
<dd class="dd" id="store-rn-hr-integration-oracle-hcm__latest-store-rn-hr-oracle-hcm">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.0.9 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.0.7 - July 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">This patch version has been certified with Oracle HCM Cloud Spoke 3.3.0.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.6 - November 2022</dt>
<dd class="dd">Minor optimization and refactoring</dd>
<dt class="dt dlterm">Version 1.0.5 - April 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Changing the name from employee number to employee id in jobs</li>
<li class="li">Fix for employment start date not being populated correctly</li>
<li class="li">For future rehire the profile remains active even if it is terminated</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.4 - February 2022</dt>
<dd class="dd">Fixed: In subflow "Get Updated Workers", records per page input parameter i.e. "Look up Atom Feeds Employees Update Stream" was missing</dd>
<dt class="dt dlterm">Version 1.0.3 - November 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-integration-oracle-hcm__ul_lkj_sjg_4rb">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-integration-oracle-hcm__ul_imb_tjg_4rb">
<li class="li">Fixes for few fields are not updated with Delta pull/load</li>
<li class="li">Fix for full load pulling deactivate users</li>
<li class="li">Fix for new hire scenario</li>
<li class="li">Fix for department, employment type and few other fields are not updating in delta load</li>
<li class="li">Fix for User fields not updated with empty values</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.2 - October 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-integration-oracle-hcm__ul_ags_vf2_2rb">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-integration-oracle-hcm__ul_swq_wf2_2rb">
<li class="li">Fix for Probation period, Country, position code and Notice period not getting populated at profile level</li>
<li class="li">Fix Vendor and Vendor Prefix information missing in "HR Service Delivery Integration with Oracle HCM" application</li>
<li class="li">Remove population of Work Email in jobs</li>
<li class="li">Add new property workers_query in "Get All workers" Flow</li>
<li class="li">Fix for multiple primary jobs getting created in full pull</li>
<li class="li">Fix for Position Service is not working</li>
<li class="li">Disable Delta pull of Workers and jobs</li>
<li class="li">Fix for department not populating any value in HR Profile form during full load for the first time</li>
<li class="li">Fix for Personal email getting replaced by work email in Delta pull</li>
<li class="li">Fix for RCA issues with fresh installation of Oracle HCM Fix for storing primary email & primary phones</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - July 2021</dt>
<dd class="dd">New: Pull worker profile, job profile, department and location information from Oracle Cloud HCM to ServiceNow on a scheduled basis.</dd>
</dl>
</section>
</div>
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November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-hr-integration-oracle-hcm__latest-store-rn-hr-oracle-hcm\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.9 - February 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.7 - July 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">This patch version has been certified with Oracle HCM Cloud Spoke 3.3.0.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - November 2022</dt>\n <dd class=\"dd\">Minor optimization and refactoring</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - April 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Changing the name from employee number to employee id in jobs</li>\n <li class=\"li\">Fix for employment start date not being populated correctly</li>\n <li class=\"li\">For future rehire the profile remains active even if it is terminated</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - February 2022</dt>\n <dd class=\"dd\">Fixed: In subflow "Get Updated Workers", records per page input parameter i.e. "Look up Atom Feeds Employees Update Stream" was missing</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - November 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-integration-oracle-hcm__ul_lkj_sjg_4rb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-integration-oracle-hcm__ul_imb_tjg_4rb\">\n <li class=\"li\">Fixes for few fields are not updated with Delta pull/load</li>\n <li class=\"li\">Fix for full load pulling deactivate users</li>\n <li class=\"li\">Fix for new hire scenario</li>\n <li class=\"li\">Fix for department, employment type and few other fields are not updating in delta load</li>\n <li class=\"li\">Fix for User fields not updated with empty values</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - October 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-integration-oracle-hcm__ul_ags_vf2_2rb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-integration-oracle-hcm__ul_swq_wf2_2rb\">\n <li class=\"li\">Fix for Probation period, Country, position code and Notice period not getting populated at profile level</li>\n <li class=\"li\">Fix Vendor and Vendor Prefix information missing in "HR Service Delivery Integration with Oracle HCM" application</li>\n <li class=\"li\">Remove population of Work Email in jobs</li>\n <li class=\"li\">Add new property workers_query in "Get All workers" Flow</li>\n <li class=\"li\">Fix for multiple primary jobs getting created in full pull</li>\n <li class=\"li\">Fix for Position Service is not working</li>\n <li class=\"li\">Disable Delta pull of Workers and jobs</li>\n <li class=\"li\">Fix for department not populating any value in HR Profile form during full load for the first time</li>\n <li class=\"li\">Fix for Personal email getting replaced by work email in Delta pull</li>\n <li class=\"li\">Fix for RCA issues with fresh installation of Oracle HCM Fix for storing primary email & primary phones</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - July 2021</dt>\n <dd class=\"dd\">New: Pull worker profile, job profile, department and location information from Oracle Cloud HCM to ServiceNow on a scheduled basis.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # HR Service Delivery Integration with Oracle HCM release notes
Version history for the HR Service Delivery Integration with Oracle HCM on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.10 - November 2024
Minor bug fixes.
#### Version 1.0.9 - February 2024
Minor fixes.
#### Version 1.0.7 - July 2023
* This patch version has been certified with Oracle HCM Cloud Spoke 3.3.0.
#### Version 1.0.6 - November 2022
Minor optimization and refactoring
#### Version 1.0.5 - April 2022
* Fixed:
+ Changing the name from employee number to employee id in jobs
+ Fix for employment start date not being populated correctly
+ For future rehire the profile remains active even if it is terminated
#### Version 1.0.4 - February 2022
Fixed: In subflow "Get Updated Workers", records per page input parameter i.e. "Look up Atom Feeds Employees Update Stream" was missing
#### Version 1.0.3 - November 2021
* Fixed:
+ Fixes for few fields are not updated with Delta pull/load
+ Fix for full load pulling deactivate users
+ Fix for new hire scenario
+ Fix for department, employment type and few other fields are not updating in delta load
+ Fix for User fields not updated with empty values
#### Version 1.0.2 - October 2021
* Fixed:
+ Fix for Probation period, Country, position code and Notice period not getting populated at profile level
+ Fix Vendor and Vendor Prefix information missing in "HR Service Delivery Integration with Oracle HCM" application
+ Remove population of Work Email in jobs
+ Add new property workers\_query in "Get All workers" Flow
+ Fix for multiple primary jobs getting created in full pull
+ Fix for Position Service is not working
+ Disable Delta pull of Workers and jobs
+ Fix for department not populating any value in HR Profile form during full load for the first time
+ Fix for Personal email getting replaced by work email in Delta pull
+ Fix for RCA issues with fresh installation of Oracle HCM Fix for storing primary email & primary phones
#### Version 1.0.1 - July 2021
New: Pull worker profile, job profile, department and location information from Oracle Cloud HCM to ServiceNow on a scheduled basis.
| ---
title: HR Service Delivery Integration with Oracle HCM release notes
description: Version history for the HR Service Delivery Integration with Oracle HCM
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Service Delivery Integration with Oracle HCM release notes
Version history for the HR Service Delivery Integration with Oracle HCM on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.10 - November 2024
Minor bug fixes.
#### Version 1.0.9 - February 2024
Minor fixes.
#### Version 1.0.7 - July 2023
* This patch version has been certified with Oracle HCM Cloud Spoke 3.3.0.
#### Version 1.0.6 - November 2022
Minor optimization and refactoring
#### Version 1.0.5 - April 2022
* Fixed:
+ Changing the name from employee number to employee id in jobs
+ Fix for employment start date not being populated correctly
+ For future rehire the profile remains active even if it is terminated
#### Version 1.0.4 - February 2022
Fixed: In subflow "Get Updated Workers", records per page input parameter i.e. "Look up Atom Feeds Employees Update Stream" was missing
#### Version 1.0.3 - November 2021
* Fixed:
+ Fixes for few fields are not updated with Delta pull/load
+ Fix for full load pulling deactivate users
+ Fix for new hire scenario
+ Fix for department, employment type and few other fields are not updating in delta load
+ Fix for User fields not updated with empty values
#### Version 1.0.2 - October 2021
* Fixed:
+ Fix for Probation period, Country, position code and Notice period not getting populated at profile level
+ Fix Vendor and Vendor Prefix information missing in "HR Service Delivery Integration with Oracle HCM" application
+ Remove population of Work Email in jobs
+ Add new property workers\_query in "Get All workers" Flow
+ Fix for multiple primary jobs getting created in full pull
+ Fix for Position Service is not working
+ Disable Delta pull of Workers and jobs
+ Fix for department not populating any value in HR Profile form during full load for the first time
+ Fix for Personal email getting replaced by work email in Delta pull
+ Fix for RCA issues with fresh installation of Oracle HCM Fix for storing primary email & primary phones
#### Version 1.0.1 - July 2021
New: Pull worker profile, job profile, department and location information from Oracle Cloud HCM to ServiceNow on a scheduled basis.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-integration-with-cornerstone-ondemand.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-integration-with-cornerstone-ondemand.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-integration-with-cornerstone-ondemand.html | HR Service Delivery Integration with Cornerstone OnDemand release notes | Version history for the HR Service Delivery Integration with Cornerstone OnDemand on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-integration-with-cornerstone-ondemand.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-integration-with-cornerstone-ondemand.html"><body id="store-rn-hr-integration-with-cornerstone-ondemand"><main role="main"><article role="article" class="dita" id="store-rn-hr-integration-with-cornerstone-ondemand" aria-labelledby="title_store-rn-hr-integration-with-cornerstone-ondemand">
<h1 class="title topictitle1" id="title_store-rn-hr-integration-with-cornerstone-ondemand">HR Service Delivery Integration with Cornerstone OnDemand release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the HR Service Delivery Integration with Cornerstone OnDemand on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-integration-with-cornerstone-ondemand__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d311958e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.6 - May 2025</dt>
<dd class="dd" id="store-rn-hr-integration-with-cornerstone-ondemand__latest-integration-with-cornerstone-ondemand">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.1.5 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Assign learning tasks to employees in Cornerstone OnDemand</li>
<li class="li">Sync users, learning courses, and transcripts from Cornerstone and present them as employee to-do's in the employee portal</li>
<li class="li">Seamlessly navigate, access, and complete learning courses between Cornerstone OnDemand and ServiceNow</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.4 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.1.3 - November 2022</dt>
<dd class="dd">Minor optimization and refactoring</dd>
<dt class="dt dlterm">Version 1.1.2 - April 2022</dt>
<dd class="dd">Fixed: Fix for error encountered when trying to open "Trigger CSOD Sync" from Flow Designer</dd>
<dt class="dt dlterm">Version 1.1.1 - November 2021</dt>
<dd class="dd">Fixed: Fix for spoke version mismatch for the integration</dd>
<dt class="dt dlterm">Version 1.1.0 - May 2021</dt>
<dd class="dd">Changed: No functional change. Updates to incorporate changes added in HR Service Delivery Integrations Framework (technical changes)</dd>
<dt class="dt dlterm">Version 1.0.5 - December 2020</dt>
<dd class="dd">Fixed: The time window in which modified records are fetched is made uniform for all the services.</dd>
<dt class="dt dlterm">Version 1.0.3 - October 2020</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The integration with Cornerstone OnDemand pulls learning tasks and to-dos from Cornerstone OnDemand into ServiceNow HR Service Delivery, so that employees can view all of their learning tasks in a single place, in
the Employee Service Center.</li>
<li class="li">These learning tasks can be accessed from anywhere, on any device. Employees can find and complete their learning courses on-time, and HR and learning teams spend less time managing compliance and updating multiple
systems.</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-integration-with-cornerstone-ondemand.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-integration-with-cornerstone-ondemand.html\"><body id=\"store-rn-hr-integration-with-cornerstone-ondemand\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-integration-with-cornerstone-ondemand\" aria-labelledby=\"title_store-rn-hr-integration-with-cornerstone-ondemand\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-integration-with-cornerstone-ondemand\">HR Service Delivery Integration with Cornerstone OnDemand release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the HR Service Delivery Integration with Cornerstone OnDemand on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-integration-with-cornerstone-ondemand__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d311958e58\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.1.6 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-integration-with-cornerstone-ondemand__latest-integration-with-cornerstone-ondemand\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.5 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Assign learning tasks to employees in Cornerstone OnDemand</li>\n <li class=\"li\">Sync users, learning courses, and transcripts from Cornerstone and present them as employee to-do's in the employee portal</li>\n <li class=\"li\">Seamlessly navigate, access, and complete learning courses between Cornerstone OnDemand and ServiceNow</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.4 - February 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.3 - November 2022</dt>\n <dd class=\"dd\">Minor optimization and refactoring</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.2 - April 2022</dt>\n <dd class=\"dd\">Fixed: Fix for error encountered when trying to open "Trigger CSOD Sync" from Flow Designer</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - November 2021</dt>\n <dd class=\"dd\">Fixed: Fix for spoke version mismatch for the integration</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - May 2021</dt>\n <dd class=\"dd\">Changed: No functional change. Updates to incorporate changes added in HR Service Delivery Integrations Framework (technical changes)</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - December 2020</dt>\n <dd class=\"dd\">Fixed: The time window in which modified records are fetched is made uniform for all the services.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The integration with Cornerstone OnDemand pulls learning tasks and to-dos from Cornerstone OnDemand into ServiceNow HR Service Delivery, so that employees can view all of their learning tasks in a single place, in\n the Employee Service Center.</li>\n <li class=\"li\">These learning tasks can be accessed from anywhere, on any device. Employees can find and complete their learning courses on-time, and HR and learning teams spend less time managing compliance and updating multiple\n systems.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # HR Service Delivery Integration with Cornerstone OnDemand release notes
Version history for the HR Service Delivery Integration with Cornerstone OnDemand on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.6 - May 2025
Minor bug fixes.
#### Version 1.1.5 - June 2024
* Assign learning tasks to employees in Cornerstone OnDemand
* Sync users, learning courses, and transcripts from Cornerstone and present them as employee to-do's in the employee portal
* Seamlessly navigate, access, and complete learning courses between Cornerstone OnDemand and ServiceNow
#### Version 1.1.4 - February 2024
Minor fixes.
#### Version 1.1.3 - November 2022
Minor optimization and refactoring
#### Version 1.1.2 - April 2022
Fixed: Fix for error encountered when trying to open "Trigger CSOD Sync" from Flow Designer
#### Version 1.1.1 - November 2021
Fixed: Fix for spoke version mismatch for the integration
#### Version 1.1.0 - May 2021
Changed: No functional change. Updates to incorporate changes added in HR Service Delivery Integrations Framework (technical changes)
#### Version 1.0.5 - December 2020
Fixed: The time window in which modified records are fetched is made uniform for all the services.
#### Version 1.0.3 - October 2020
* The integration with Cornerstone OnDemand pulls learning tasks and to-dos from Cornerstone OnDemand into ServiceNow HR Service Delivery, so that employees can view all of their learning tasks in a single place, in
the Employee Service Center.
* These learning tasks can be accessed from anywhere, on any device. Employees can find and complete their learning courses on-time, and HR and learning teams spend less time managing compliance and updating multiple
systems.
| ---
title: HR Service Delivery Integration with Cornerstone OnDemand release notes
description: Version history for the HR Service Delivery Integration with Cornerstone
OnDemand on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Service Delivery Integration with Cornerstone OnDemand release notes
Version history for the HR Service Delivery Integration with Cornerstone OnDemand on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.6 - May 2025
Minor bug fixes.
#### Version 1.1.5 - June 2024
* Assign learning tasks to employees in Cornerstone OnDemand
* Sync users, learning courses, and transcripts from Cornerstone and present them as employee to-do's in the employee portal
* Seamlessly navigate, access, and complete learning courses between Cornerstone OnDemand and ServiceNow
#### Version 1.1.4 - February 2024
Minor fixes.
#### Version 1.1.3 - November 2022
Minor optimization and refactoring
#### Version 1.1.2 - April 2022
Fixed: Fix for error encountered when trying to open "Trigger CSOD Sync" from Flow Designer
#### Version 1.1.1 - November 2021
Fixed: Fix for spoke version mismatch for the integration
#### Version 1.1.0 - May 2021
Changed: No functional change. Updates to incorporate changes added in HR Service Delivery Integrations Framework (technical changes)
#### Version 1.0.5 - December 2020
Fixed: The time window in which modified records are fetched is made uniform for all the services.
#### Version 1.0.3 - October 2020
* The integration with Cornerstone OnDemand pulls learning tasks and to-dos from Cornerstone OnDemand into ServiceNow HR Service Delivery, so that employees can view all of their learning tasks in a single place, in
the Employee Service Center.
* These learning tasks can be accessed from anywhere, on any device. Employees can find and complete their learning courses on-time, and HR and learning teams spend less time managing compliance and updating multiple
systems.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-integrations-framework.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-integrations-framework.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-integrations-framework.html | HR Service Delivery Integrations Framework release notes | Version history for the HR Service Delivery Integrations Framework on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-integrations-framework.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-integrations-framework.html"><body id="store-rn-hr-integrations-framework"><main role="main"><article role="article" class="dita" id="store-rn-hr-integrations-framework" aria-labelledby="title_store-rn-hr-integrations-framework">
<h1 class="title topictitle1" id="title_store-rn-hr-integrations-framework">HR Service Delivery Integrations Framework release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the HR Service Delivery Integrations Framework on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-integrations-framework__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d210642e56" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-hr-integrations-framework__dl_iwx_zly_gqb">
<dt class="dt dlterm">Version 3.3.4 - November 2021</dt>
<dd class="dd" id="store-rn-hr-integrations-framework__latest-integrations-framework">Fixed: Fix for User fields not updated with empty value</dd>
<dt class="dt dlterm">Version 3.3.2 - October 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-integrations-framework__ul_x23_lg2_2rb">
<li class="li">Changed:<ul class="ul" id="store-rn-hr-integrations-framework__ul_fmf_mg2_2rb">
<li class="li">Change of the primary field type to Boolean from String</li>
<li class="li">Changing Employee number as coalesce field in HR profile during transform map</li>
<li class="li">Remove assignment ID in "Enterprise Service Management Integrations Framework" application.</li>
<li class="li">Remove work_phone,work_mobile, work_email from jobs staging table</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-integrations-framework__ul_l1y_mg2_2rb">
<li class="li">Fixes for Probation period, Country, position code and Notice period not getting populated</li>
<li class="li">Fix for Vendor and Vendor Prefix information missing in "Enterprise Service Management Integrations Framework" application.</li>
<li class="li">Fix for Fields in target table getting cleared during mapping and empty field being ignored during mapping</li>
<li class="li">Fix for mapping of Work Mobile phone not mapped to mobile phone of User</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.3.1 - July 2021</dt>
<dd class="dd">New: For HR Service Delivery customers, added commonly used staging tables and transform maps.</dd>
<dt class="dt dlterm">Version 3.2.0 - May 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-integrations-framework__ul_qxx_zly_gqb">
<li class="li">New: Added External Interface to push modified records from ServiceNow to third-party systems.</li>
<li class="li">Changed: The application name has been changed from HR Service Delivery Integrations Framework to Enterprise Service Management Integrations Framework.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.1 - December 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-integrations-framework__ul_w5w_fhp_ppb">
<li class="li">New: Added support to show to-dos in the Now Mobile application.</li>
<li class="li">Fixed: The time window in which modified records are fetched is made uniform for all the services.</li>
<li class="li">Changed: The services will be run in the order specified. Earlier, the order was honored only while transforming records.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.2 - October 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-integrations-framework__ul_kwx_zly_gqb">
<li class="li"><p class="p">The HR Service Delivery Integration Framework helps users rapidly connect HR Service Delivery with other critical systems and third-party applications. This framework provides a common set of tables, widgets, and
APIs, that users can use to build integrations quickly.</p></li>
<li class="li">Common use cases include pulling employee profile information and to-dos between ServiceNow HR Service Delivery and other third-party applications.</li>
<li class="li"><div class="note note note_note" id="store-rn-hr-integrations-framework__note_lwx_zly_gqb"><span class="note__title">Note:</span> Please be sure to check the <span class="ph uicontrol">Systems Requirements</span> field for which integrations require this framework.</div></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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Earlier, the order was honored only while transforming records.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - October 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-integrations-framework__ul_kwx_zly_gqb\">\n <li class=\"li\"><p class=\"p\">The HR Service Delivery Integration Framework helps users rapidly connect HR Service Delivery with other critical systems and third-party applications. 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} | # HR Service Delivery Integrations Framework release notes
Version history for the HR Service Delivery Integrations Framework on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.3.4 - November 2021
Fixed: Fix for User fields not updated with empty value
#### Version 3.3.2 - October 2021
* Changed:
+ Change of the primary field type to Boolean from String
+ Changing Employee number as coalesce field in HR profile during transform map
+ Remove assignment ID in "Enterprise Service Management Integrations Framework" application.
+ Remove work\_phone,work\_mobile, work\_email from jobs staging table
* Fixed:
+ Fixes for Probation period, Country, position code and Notice period not getting populated
+ Fix for Vendor and Vendor Prefix information missing in "Enterprise Service Management Integrations Framework" application.
+ Fix for Fields in target table getting cleared during mapping and empty field being ignored during mapping
+ Fix for mapping of Work Mobile phone not mapped to mobile phone of User
#### Version 3.3.1 - July 2021
New: For HR Service Delivery customers, added commonly used staging tables and transform maps.
#### Version 3.2.0 - May 2021
* New: Added External Interface to push modified records from ServiceNow to third-party systems.
* Changed: The application name has been changed from HR Service Delivery Integrations Framework to Enterprise Service Management Integrations Framework.
#### Version 2.0.1 - December 2020
* New: Added support to show to-dos in the Now Mobile application.
* Fixed: The time window in which modified records are fetched is made uniform for all the services.
* Changed: The services will be run in the order specified. Earlier, the order was honored only while transforming records.
#### Version 1.0.2 - October 2020
* The HR Service Delivery Integration Framework helps users rapidly connect HR Service Delivery with other critical systems and third-party applications. This framework provides a common set of tables, widgets, and
APIs, that users can use to build integrations quickly.
* Common use cases include pulling employee profile information and to-dos between ServiceNow HR Service Delivery and other third-party applications.
* Note: Please be sure to check the Systems Requirements field for which integrations require this framework.
| ---
title: HR Service Delivery Integrations Framework release notes
description: Version history for the HR Service Delivery Integrations Framework on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Service Delivery Integrations Framework release notes
Version history for the HR Service Delivery Integrations Framework on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.3.4 - November 2021
Fixed: Fix for User fields not updated with empty value
#### Version 3.3.2 - October 2021
* Changed:
+ Change of the primary field type to Boolean from String
+ Changing Employee number as coalesce field in HR profile during transform map
+ Remove assignment ID in "Enterprise Service Management Integrations Framework" application.
+ Remove work\_phone,work\_mobile, work\_email from jobs staging table
* Fixed:
+ Fixes for Probation period, Country, position code and Notice period not getting populated
+ Fix for Vendor and Vendor Prefix information missing in "Enterprise Service Management Integrations Framework" application.
+ Fix for Fields in target table getting cleared during mapping and empty field being ignored during mapping
+ Fix for mapping of Work Mobile phone not mapped to mobile phone of User
#### Version 3.3.1 - July 2021
New: For HR Service Delivery customers, added commonly used staging tables and transform maps.
#### Version 3.2.0 - May 2021
* New: Added External Interface to push modified records from ServiceNow to third-party systems.
* Changed: The application name has been changed from HR Service Delivery Integrations Framework to Enterprise Service Management Integrations Framework.
#### Version 2.0.1 - December 2020
* New: Added support to show to-dos in the Now Mobile application.
* Fixed: The time window in which modified records are fetched is made uniform for all the services.
* Changed: The services will be run in the order specified. Earlier, the order was honored only while transforming records.
#### Version 1.0.2 - October 2020
* The HR Service Delivery Integration Framework helps users rapidly connect HR Service Delivery with other critical systems and third-party applications. This framework provides a common set of tables, widgets, and
APIs, that users can use to build integrations quickly.
* Common use cases include pulling employee profile information and to-dos between ServiceNow HR Service Delivery and other third-party applications.
* Note: Please be sure to check the Systems Requirements field for which integrations require this framework.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-interview-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-interview-mgmt.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-interview-mgmt.html | Interview management release notes | Version history for the Interview management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-interview-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-interview-mgmt.html"><body id="store-rn-hr-interview-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-hr-interview-mgmt" aria-labelledby="title_store-rn-hr-interview-mgmt">
<h1 class="title topictitle1" id="title_store-rn-hr-interview-mgmt">Interview management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Interview management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-interview-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d347461e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.0 - August 2025</dt>
<dd class="dd">Interview management enables Hiring Teams to streamline and organize their hiring process with respect to different types of interviews in the hiring context.It acts as a central hub for recruiters, hiring managers, and
candidates, facilitating efficient scheduling, communication, evaluation, and feedback.</dd>
</dl>
</section>
</div>
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} | # Interview management release notes
Version history for the Interview management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
Interview management enables Hiring Teams to streamline and organize their hiring process with respect to different types of interviews in the hiring context.It acts as a central hub for recruiters, hiring managers, and
candidates, facilitating efficient scheduling, communication, evaluation, and feedback.
| ---
title: Interview management release notes
description: Version history for the Interview management application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Interview management release notes
Version history for the Interview management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2025
Interview management enables Hiring Teams to streamline and organize their hiring process with respect to different types of interviews in the hiring context.It acts as a central hub for recruiters, hiring managers, and
candidates, facilitating efficient scheduling, communication, evaluation, and feedback.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-invoice-case-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-invoice-case-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-invoice-case-mgmt.html | Invoice Case Management release notes | Version history for the Invoice Case Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-invoice-case-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-invoice-case-mgmt.html"><body id="store-rn-hr-invoice-case-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-hr-invoice-case-mgmt" aria-labelledby="title_store-rn-hr-invoice-case-mgmt">
<h1 class="title topictitle1" id="title_store-rn-hr-invoice-case-mgmt">Invoice Case Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Invoice Case Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-invoice-case-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d366684e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 10.0.1 - August 2025</dt>
<dd class="dd">In this release AI search is enabled in workspace and portal for searching the records more effectively. This unified AI search brings all the data together, helping users find the right records across multiple tables
faster.</dd>
<dt class="dt dlterm">Version 9.0.3 - May 2025</dt>
<dd class="dd" id="store-rn-hr-invoice-case-mgmt__latest-store-rn-hr-invoice-case-mgmt">New: Agentic Workflow: Analyzes inquiry details, identifies patterns, and delivers instant, accurate responses to resolve basic invoice inquiries efficiently.</dd>
<dt class="dt dlterm">Version 8.0.2 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-hr-invoice-case-mgmt__ul_f43_v5p_c2c">
<li class="li">Improved invoice inquiry workflow enabling the following: <ul class="ul" id="store-rn-hr-invoice-case-mgmt__ul_x43_v5p_c2c">
<li class="li">Change of case state b/w "Awaiting requester info"/"Awaiting internal review" and "Work in progress" manually as well as automatically upon case task closure.</li>
<li class="li">Allow submitting invoice inquiries w/o selecting invoice reference.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 7.0.1 - November 2024</dt>
<dd class="dd">No updates.</dd>
<dt class="dt dlterm">Version 6.0.1 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Added the Base Invoice and Base Invoice Line tables as part of reparenting.</li>
<li class="li">Added Base Tax line, Tax type, and Tax code as part of tax compliance.</li>
<li class="li">Task owner can view and handle invoice tasks more efficiently using task filters, widgets and bar charts in the Accounts Payable Operations workspace.</li>
<li class="li">Tax tolerance rules are added.</li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.0 - May 2024</dt>
<dd class="dd">No significant updates for release notes.</dd>
<dt class="dt dlterm">Version 4.0.1 - February 2024</dt>
<dd class="dd">No significant updates for release notes.</dd>
<dt class="dt dlterm">Version 3.0.1 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Sidebar and Microsoft Teams integration is now available on all APO objects that have extended from task tables, such as invoice case, invoice task</li>
<li class="li">Install Advanced Work Assigment for Sourcing and Procurement Operations application, to enable configurations to support automatic routing, queuing, and assignment of invoice inquiry cases, emails, and live agent
conversations.</li>
<li class="li">Virtual Agent flows and NLU models will allow suppliers to get self-help using conversational interface.</li>
<li class="li">Live agent chat feature will improve supplier collaboration and expedite issue resolution.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.2 - August 2023</dt>
<dd class="dd">New: Improved supplier experience by allowing them to manage and submit invoice inquiries from ServiceNow Supplier Collaboration Portal.</dd>
<dt class="dt dlterm">Version 1.0.0 - May 2023</dt>
<dd class="dd"><p class="p">Accounts payable teams can use Invoice Case Management to manage, review, and support suppliers and employees with invoice-related questions.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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This unified AI search brings all the data together, helping users find the right records across multiple tables\n faster.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.3 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-invoice-case-mgmt__latest-store-rn-hr-invoice-case-mgmt\">New: Agentic Workflow: Analyzes inquiry details, identifies patterns, and delivers instant, accurate responses to resolve basic invoice inquiries efficiently.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.2 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-invoice-case-mgmt__ul_f43_v5p_c2c\">\n <li class=\"li\">Improved invoice inquiry workflow enabling the following: <ul class=\"ul\" id=\"store-rn-hr-invoice-case-mgmt__ul_x43_v5p_c2c\">\n <li class=\"li\">Change of case state b/w "Awaiting requester info"/"Awaiting internal review" and "Work in progress" manually as well as automatically upon case task closure.</li>\n <li class=\"li\">Allow submitting invoice inquiries w/o selecting invoice reference.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.1 - November 2024</dt>\n <dd class=\"dd\">No updates.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.1 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Added the Base Invoice and Base Invoice Line tables as part of reparenting.</li>\n <li class=\"li\">Added Base Tax line, Tax type, and Tax code as part of tax compliance.</li>\n <li class=\"li\">Task owner can view and handle invoice tasks more efficiently using task filters, widgets and bar charts in the Accounts Payable Operations workspace.</li>\n <li class=\"li\">Tax tolerance rules are added.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - May 2024</dt>\n <dd class=\"dd\">No significant updates for release notes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - February 2024</dt>\n <dd class=\"dd\">No significant updates for release notes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Sidebar and Microsoft Teams integration is now available on all APO objects that have extended from task tables, such as invoice case, invoice task</li>\n <li class=\"li\">Install Advanced Work Assigment for Sourcing and Procurement Operations application, to enable configurations to support automatic routing, queuing, and assignment of invoice inquiry cases, emails, and live agent\n conversations.</li>\n <li class=\"li\">Virtual Agent flows and NLU models will allow suppliers to get self-help using conversational interface.</li>\n <li class=\"li\">Live agent chat feature will improve supplier collaboration and expedite issue resolution.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - August 2023</dt>\n <dd class=\"dd\">New: Improved supplier experience by allowing them to manage and submit invoice inquiries from ServiceNow Supplier Collaboration Portal.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - May 2023</dt>\n <dd class=\"dd\"><p class=\"p\">Accounts payable teams can use Invoice Case Management to manage, review, and support suppliers and employees with invoice-related questions.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Invoice Case Management release notes
Version history for the Invoice Case Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.1 - August 2025
In this release AI search is enabled in workspace and portal for searching the records more effectively. This unified AI search brings all the data together, helping users find the right records across multiple tables
faster.
#### Version 9.0.3 - May 2025
New: Agentic Workflow: Analyzes inquiry details, identifies patterns, and delivers instant, accurate responses to resolve basic invoice inquiries efficiently.
#### Version 8.0.2 - February 2025
* Changed:
+ Improved invoice inquiry workflow enabling the following:
- Change of case state b/w "Awaiting requester info"/"Awaiting internal review" and "Work in progress" manually as well as automatically upon case task closure.
- Allow submitting invoice inquiries w/o selecting invoice reference.
#### Version 7.0.1 - November 2024
No updates.
#### Version 6.0.1 - August 2024
* Added the Base Invoice and Base Invoice Line tables as part of reparenting.
* Added Base Tax line, Tax type, and Tax code as part of tax compliance.
* Task owner can view and handle invoice tasks more efficiently using task filters, widgets and bar charts in the Accounts Payable Operations workspace.
* Tax tolerance rules are added.
#### Version 5.0.0 - May 2024
No significant updates for release notes.
#### Version 4.0.1 - February 2024
No significant updates for release notes.
#### Version 3.0.1 - November 2023
* New:
+ Sidebar and Microsoft Teams integration is now available on all APO objects that have extended from task tables, such as invoice case, invoice task
+ Install Advanced Work Assigment for Sourcing and Procurement Operations application, to enable configurations to support automatic routing, queuing, and assignment of invoice inquiry cases, emails, and live agent
conversations.
+ Virtual Agent flows and NLU models will allow suppliers to get self-help using conversational interface.
+ Live agent chat feature will improve supplier collaboration and expedite issue resolution.
#### Version 2.0.2 - August 2023
New: Improved supplier experience by allowing them to manage and submit invoice inquiries from ServiceNow Supplier Collaboration Portal.
#### Version 1.0.0 - May 2023
Accounts payable teams can use Invoice Case Management to manage, review, and support suppliers and employees with invoice-related questions.
| ---
title: Invoice Case Management release notes
description: Version history for the Invoice Case Management application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
---
# Invoice Case Management release notes
Version history for the Invoice Case Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.1 - August 2025
In this release AI search is enabled in workspace and portal for searching the records more effectively. This unified AI search brings all the data together, helping users find the right records across multiple tables
faster.
#### Version 9.0.3 - May 2025
New: Agentic Workflow: Analyzes inquiry details, identifies patterns, and delivers instant, accurate responses to resolve basic invoice inquiries efficiently.
#### Version 8.0.2 - February 2025
* Changed:
+ Improved invoice inquiry workflow enabling the following:
- Change of case state b/w "Awaiting requester info"/"Awaiting internal review" and "Work in progress" manually as well as automatically upon case task closure.
- Allow submitting invoice inquiries w/o selecting invoice reference.
#### Version 7.0.1 - November 2024
No updates.
#### Version 6.0.1 - August 2024
* Added the Base Invoice and Base Invoice Line tables as part of reparenting.
* Added Base Tax line, Tax type, and Tax code as part of tax compliance.
* Task owner can view and handle invoice tasks more efficiently using task filters, widgets and bar charts in the Accounts Payable Operations workspace.
* Tax tolerance rules are added.
#### Version 5.0.0 - May 2024
No significant updates for release notes.
#### Version 4.0.1 - February 2024
No significant updates for release notes.
#### Version 3.0.1 - November 2023
* New:
+ Sidebar and Microsoft Teams integration is now available on all APO objects that have extended from task tables, such as invoice case, invoice task
+ Install Advanced Work Assigment for Sourcing and Procurement Operations application, to enable configurations to support automatic routing, queuing, and assignment of invoice inquiry cases, emails, and live agent
conversations.
+ Virtual Agent flows and NLU models will allow suppliers to get self-help using conversational interface.
+ Live agent chat feature will improve supplier collaboration and expedite issue resolution.
#### Version 2.0.2 - August 2023
New: Improved supplier experience by allowing them to manage and submit invoice inquiries from ServiceNow Supplier Collaboration Portal.
#### Version 1.0.0 - May 2023
Accounts payable teams can use Invoice Case Management to manage, review, and support suppliers and employees with invoice-related questions.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-issue-auto-resolution.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-issue-auto-resolution.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-issue-auto-resolution.html | Issue Auto Resolution for HR release notes | Version history for the Issue Auto Resolution for HR application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-issue-auto-resolution.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-issue-auto-resolution.html"><body id="store-rn-hr-issue-auto-resolution"><main role="main"><article role="article" class="dita" id="store-rn-hr-issue-auto-resolution" aria-labelledby="title_store-rn-hr-issue-auto-resolution">
<h1 class="title topictitle1" id="title_store-rn-hr-issue-auto-resolution">Issue Auto Resolution for HR release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Issue Auto Resolution for HR application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-issue-auto-resolution__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d366164e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.0.3 - June 2024</dt>
<dd class="dd" id="store-rn-hr-issue-auto-resolution__latest-store-rn-hr-issue-auto-resolution">Fixed security issues.</dd>
<dt class="dt dlterm">Version 4.0.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-issue-auto-resolution__ul_wjt_qb1_2yb">
<li class="li">Updated criticality model for better accuracy</li>
<li class="li">Recommend Topic/Dialog flows to auto-resolve noncritical cases;(limited availability only)</li>
<li class="li">Updated recommendations preview on Email</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-issue-auto-resolution__ul_ffc_2sy_fwb">
<li class="li">New:<ul class="ul">
<li class="li">Simplified Login Experience: This feature will allow users to access the recommended portal link without credentials through MFA, benefiting deskless/non-office workers (Limited Time authentication to be
pre-installed)</li>
<li class="li">Agent Feedback: This feature allows agents to provide criticality feedback to HR Cases which can immensely help improve the ML models</li>
</ul></li>
<li class="li">Changed: IAR Configuration: New Language model, pre-processing, and post-processing extensions have been added to the configuration and are active by default.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - November 2022</dt>
<dd class="dd">This version includes IAR for HR Dashboard feature</dd>
<dt class="dt dlterm">Version 1.0.1 - August 2022</dt>
<dd class="dd">Issue Auto Resolution for HR enables AI-powered HR case resolution and escalation using pre-trained models. The application provides capabilities to auto-resolve high-volume, non-critical HR cases and escalate sensitive
or critical cases for agent assistance.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Issue Auto Resolution for HR release notes
Version history for the Issue Auto Resolution for HR application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.3 - June 2024
Fixed security issues.
#### Version 4.0.0 - August 2023
* New:
+ Updated criticality model for better accuracy
+ Recommend Topic/Dialog flows to auto-resolve noncritical cases;(limited availability only)
+ Updated recommendations preview on Email
#### Version 3.0.0 - February 2023
* New:
+ Simplified Login Experience: This feature will allow users to access the recommended portal link without credentials through MFA, benefiting deskless/non-office workers (Limited Time authentication to be
pre-installed)
+ Agent Feedback: This feature allows agents to provide criticality feedback to HR Cases which can immensely help improve the ML models
* Changed: IAR Configuration: New Language model, pre-processing, and post-processing extensions have been added to the configuration and are active by default.
#### Version 2.0.0 - November 2022
This version includes IAR for HR Dashboard feature
#### Version 1.0.1 - August 2022
Issue Auto Resolution for HR enables AI-powered HR case resolution and escalation using pre-trained models. The application provides capabilities to auto-resolve high-volume, non-critical HR cases and escalate sensitive
or critical cases for agent assistance.
| ---
title: Issue Auto Resolution for HR release notes
description: Version history for the Issue Auto Resolution for HR application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Issue Auto Resolution for HR release notes
Version history for the Issue Auto Resolution for HR application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.3 - June 2024
Fixed security issues.
#### Version 4.0.0 - August 2023
* New:
+ Updated criticality model for better accuracy
+ Recommend Topic/Dialog flows to auto-resolve noncritical cases;(limited availability only)
+ Updated recommendations preview on Email
#### Version 3.0.0 - February 2023
* New:
+ Simplified Login Experience: This feature will allow users to access the recommended portal link without credentials through MFA, benefiting deskless/non-office workers (Limited Time authentication to be
pre-installed)
+ Agent Feedback: This feature allows agents to provide criticality feedback to HR Cases which can immensely help improve the ML models
* Changed: IAR Configuration: New Language model, pre-processing, and post-processing extensions have been added to the configuration and are active by default.
#### Version 2.0.0 - November 2022
This version includes IAR for HR Dashboard feature
#### Version 1.0.1 - August 2022
Issue Auto Resolution for HR enables AI-powered HR case resolution and escalation using pre-trained models. The application provides capabilities to auto-resolve high-volume, non-critical HR cases and escalate sensitive
or critical cases for agent assistance.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-journey-accelerator.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-journey-accelerator.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-journey-accelerator.html | Journey Accelerator release notes | Version history for the HR Service Delivery Journey Accelerator on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-journey-accelerator.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-journey-accelerator.html"><body id="store-rn-hr-journey-accelerator"><main role="main"><article role="article" class="dita" id="store-rn-hr-journey-accelerator" aria-labelledby="title_store-rn-hr-journey-accelerator">
<h1 class="title topictitle1" id="title_store-rn-hr-journey-accelerator"><span class="ph">Journey Accelerator</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span>
<span class="ph">Journey Accelerator</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-journey-accelerator__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d589356e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.0.5 - January 2023</dt>
<dd class="dd" id="store-rn-hr-journey-accelerator__latest-journey-accelerator"><ul class="ul" id="store-rn-hr-journey-accelerator__ul_w2b_klw_cwb">
<li class="li">Changed:<ul class="ul" id="store-rn-hr-journey-accelerator__ul_tz5_rlw_cwb">
<li class="li">Minor fixes</li>
<li class="li">Security bug fixes</li>
<li class="li">RCS fixes</li>
</ul></li>
<li class="li">Minor fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.3 - October 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-journey-accelerator__ul_hvf_ndb_1vb">
<li class="li">New:<ul class="ul" id="store-rn-hr-journey-accelerator__ul_z1p_qdb_1vb">
<li class="li">(new in 4.0+) Integration with Listening Posts which includes integrations with CSOD/Udemy/Pluralsight/Sumtotal/SABA (No requirements of I-Hub License)</li>
<li class="li">(new in 4.0+) Integration with Learning Posts</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-journey-accelerator__ul_bxs_qdb_1vb">
<li class="li">Duplicated task types appearing in 'task type' field</li>
<li class="li">Journey Accelerator breaks the LE Activity Configurations extension point by not implementing all methods</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.2 - February 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-journey-accelerator__ul_uzv_hzy_3sb">
<li class="li">New:<ul class="ul" id="store-rn-hr-journey-accelerator__ul_jjk_gzy_3sb">
<li class="li">Integration with Listening Posts which includes integrations with CSOD/Udemy/Pluralsight/Sumtotal/SABA (No requirements of I-Hub License)</li>
<li class="li">Integration with Learning Posts</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.3 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-journey-accelerator__ul_mgd_4vq_wqb">
<li class="li">New:<ul class="ul" id="store-rn-hr-journey-accelerator__ul_zn5_4vq_wqb">
<li class="li">Managers can create and manage to-do templates</li>
<li class="li">Guided tour for managers</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-hr-journey-accelerator__ul_gl1_qvq_wqb">
<li class="li">Updates to the installation of Microsoft Exchange functionality</li>
<li class="li">Added 'edit' and 'delete' flows from Journey Accelerator to Exchange</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.2 - June 2021</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.1 - May 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-journey-accelerator__ul_kf1_4f2_xpb">
<li class="li"><p class="p">New:</p>
<ul class="ul" id="store-rn-hr-journey-accelerator__ul_lf1_4f2_xpb">
<li class="li">Event-based to-do type that allows employees to schedule meetings in Outlook (Exchange Online) from Journey Accelerator; must configure Microsoft Exchange Online spoke, existing iHub subscription not
required.</li>
<li class="li">Updated mentor permissions: plan creator can assign mentor 'edit' or 'view' permissions.</li>
<li class="li">Configurable plan header by persona and plan type.</li>
</ul></li>
<li class="li">Changed: Usability changes of the list view including updated badging and color bars for better visual cues.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.2 - January 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-journey-accelerator__ul_skq_thp_ppb">
<li class="li">With Journey Accelerator, ServiceNow admins can easily create templates that enable managers to create personalized plans for key employee transitions, such as promotions, transfers, onboarding, offboarding, and
more.</li>
<li class="li">Managers, mentors, and employees collaborate on plans from the Employee Service Center.<ul class="ul" id="store-rn-hr-journey-accelerator__ul_tkq_thp_ppb">
<li class="li">Managers create customized plans and to-dos, assign mentors, and track progress.</li>
<li class="li">Mentors and employees view plans and update their progress.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-journey-accelerator.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-journey-accelerator.html\"><body id=\"store-rn-hr-journey-accelerator\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-journey-accelerator\" aria-labelledby=\"title_store-rn-hr-journey-accelerator\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-journey-accelerator\"><span class=\"ph\">Journey Accelerator</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery</span>\n <span class=\"ph\">Journey Accelerator</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-journey-accelerator__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d589356e64\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 4.0.5 - January 2023</dt>\n <dd class=\"dd\" id=\"store-rn-hr-journey-accelerator__latest-journey-accelerator\"><ul class=\"ul\" id=\"store-rn-hr-journey-accelerator__ul_w2b_klw_cwb\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-journey-accelerator__ul_tz5_rlw_cwb\">\n <li class=\"li\">Minor fixes</li>\n <li class=\"li\">Security bug fixes</li>\n <li class=\"li\">RCS fixes</li>\n </ul></li>\n <li class=\"li\">Minor fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.3 - October 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-journey-accelerator__ul_hvf_ndb_1vb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-journey-accelerator__ul_z1p_qdb_1vb\">\n <li class=\"li\">(new in 4.0+) Integration with Listening Posts which includes integrations with CSOD/Udemy/Pluralsight/Sumtotal/SABA (No requirements of I-Hub License)</li>\n <li class=\"li\">(new in 4.0+) Integration with Learning Posts</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-journey-accelerator__ul_bxs_qdb_1vb\">\n <li class=\"li\">Duplicated task types appearing in 'task type' field</li>\n <li class=\"li\">Journey Accelerator breaks the LE Activity Configurations extension point by not implementing all methods</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - February 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-journey-accelerator__ul_uzv_hzy_3sb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-journey-accelerator__ul_jjk_gzy_3sb\">\n <li class=\"li\">Integration with Listening Posts which includes integrations with CSOD/Udemy/Pluralsight/Sumtotal/SABA (No requirements of I-Hub License)</li>\n <li class=\"li\">Integration with Learning Posts</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.3 - September 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-journey-accelerator__ul_mgd_4vq_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-journey-accelerator__ul_zn5_4vq_wqb\">\n <li class=\"li\">Managers can create and manage to-do templates</li>\n <li class=\"li\">Guided tour for managers</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-journey-accelerator__ul_gl1_qvq_wqb\">\n <li class=\"li\">Updates to the installation of Microsoft Exchange functionality</li>\n <li class=\"li\">Added 'edit' and 'delete' flows from Journey Accelerator to Exchange</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - June 2021</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - May 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-journey-accelerator__ul_kf1_4f2_xpb\">\n <li class=\"li\"><p class=\"p\">New:</p>\n <ul class=\"ul\" id=\"store-rn-hr-journey-accelerator__ul_lf1_4f2_xpb\">\n <li class=\"li\">Event-based to-do type that allows employees to schedule meetings in Outlook (Exchange Online) from Journey Accelerator; must configure Microsoft Exchange Online spoke, existing iHub subscription not\n required.</li>\n <li class=\"li\">Updated mentor permissions: plan creator can assign mentor 'edit' or 'view' permissions.</li>\n <li class=\"li\">Configurable plan header by persona and plan type.</li>\n </ul></li>\n <li class=\"li\">Changed: Usability changes of the list view including updated badging and color bars for better visual cues.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - January 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-journey-accelerator__ul_skq_thp_ppb\">\n <li class=\"li\">With Journey Accelerator, ServiceNow admins can easily create templates that enable managers to create personalized plans for key employee transitions, such as promotions, transfers, onboarding, offboarding, and\n more.</li>\n <li class=\"li\">Managers, mentors, and employees collaborate on plans from the Employee Service Center.<ul class=\"ul\" id=\"store-rn-hr-journey-accelerator__ul_tkq_thp_ppb\">\n <li class=\"li\">Managers create customized plans and to-dos, assign mentors, and track progress.</li>\n <li class=\"li\">Mentors and employees view plans and update their progress.</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Journey Accelerator release notes
Version history for the HR Service Delivery
Journey Accelerator on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.5 - January 2023
* Changed:
+ Minor fixes
+ Security bug fixes
+ RCS fixes
* Minor fixes
#### Version 4.0.3 - October 2022
* New:
+ (new in 4.0+) Integration with Listening Posts which includes integrations with CSOD/Udemy/Pluralsight/Sumtotal/SABA (No requirements of I-Hub License)
+ (new in 4.0+) Integration with Learning Posts
* Fixed:
+ Duplicated task types appearing in 'task type' field
+ Journey Accelerator breaks the LE Activity Configurations extension point by not implementing all methods
#### Version 4.0.2 - February 2022
* New:
+ Integration with Listening Posts which includes integrations with CSOD/Udemy/Pluralsight/Sumtotal/SABA (No requirements of I-Hub License)
+ Integration with Learning Posts
#### Version 3.0.3 - September 2021
* New:
+ Managers can create and manage to-do templates
+ Guided tour for managers
* Changed:
+ Updates to the installation of Microsoft Exchange functionality
+ Added 'edit' and 'delete' flows from Journey Accelerator to Exchange
#### Version 2.0.2 - June 2021
Minor fixes.
#### Version 2.0.1 - May 2021
* New:
+ Event-based to-do type that allows employees to schedule meetings in Outlook (Exchange Online) from Journey Accelerator; must configure Microsoft Exchange Online spoke, existing iHub subscription not
required.
+ Updated mentor permissions: plan creator can assign mentor 'edit' or 'view' permissions.
+ Configurable plan header by persona and plan type.
* Changed: Usability changes of the list view including updated badging and color bars for better visual cues.
#### Version 1.0.2 - January 2021
* With Journey Accelerator, ServiceNow admins can easily create templates that enable managers to create personalized plans for key employee transitions, such as promotions, transfers, onboarding, offboarding, and
more.
* Managers, mentors, and employees collaborate on plans from the Employee Service Center.
+ Managers create customized plans and to-dos, assign mentors, and track progress.
+ Mentors and employees view plans and update their progress.
| ---
title: Journey Accelerator release notes
description: Version history for the HR Service Delivery Journey Accelerator on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Journey Accelerator release notes
Version history for the HR Service Delivery
Journey Accelerator on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.5 - January 2023
* Changed:
+ Minor fixes
+ Security bug fixes
+ RCS fixes
* Minor fixes
#### Version 4.0.3 - October 2022
* New:
+ (new in 4.0+) Integration with Listening Posts which includes integrations with CSOD/Udemy/Pluralsight/Sumtotal/SABA (No requirements of I-Hub License)
+ (new in 4.0+) Integration with Learning Posts
* Fixed:
+ Duplicated task types appearing in 'task type' field
+ Journey Accelerator breaks the LE Activity Configurations extension point by not implementing all methods
#### Version 4.0.2 - February 2022
* New:
+ Integration with Listening Posts which includes integrations with CSOD/Udemy/Pluralsight/Sumtotal/SABA (No requirements of I-Hub License)
+ Integration with Learning Posts
#### Version 3.0.3 - September 2021
* New:
+ Managers can create and manage to-do templates
+ Guided tour for managers
* Changed:
+ Updates to the installation of Microsoft Exchange functionality
+ Added 'edit' and 'delete' flows from Journey Accelerator to Exchange
#### Version 2.0.2 - June 2021
Minor fixes.
#### Version 2.0.1 - May 2021
* New:
+ Event-based to-do type that allows employees to schedule meetings in Outlook (Exchange Online) from Journey Accelerator; must configure Microsoft Exchange Online spoke, existing iHub subscription not
required.
+ Updated mentor permissions: plan creator can assign mentor 'edit' or 'view' permissions.
+ Configurable plan header by persona and plan type.
* Changed: Usability changes of the list view including updated badging and color bars for better visual cues.
#### Version 1.0.2 - January 2021
* With Journey Accelerator, ServiceNow admins can easily create templates that enable managers to create personalized plans for key employee transitions, such as promotions, transfers, onboarding, offboarding, and
more.
* Managers, mentors, and employees collaborate on plans from the Employee Service Center.
+ Managers create customized plans and to-dos, assign mentors, and track progress.
+ Mentors and employees view plans and update their progress.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-journey-designer.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-journey-designer.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-journey-designer.html | Journey designer release notes | Version history for the Journey designer application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-journey-designer.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-journey-designer.html"><body id="store-rn-hr-journey-designer"><main role="main"><article role="article" class="dita" id="store-rn-hr-journey-designer" aria-labelledby="title_store-rn-hr-journey-designer">
<h1 class="title topictitle1" id="title_store-rn-hr-journey-designer"><span class="ph">Journey designer</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Journey designer</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-journey-designer__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d528470e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 7.0.2 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Introduces a new "Pre-hire" role when Explicit Roles is installed. The role can be optionally assigned during onboarding. This will designate onboarding users as "external" users while giving them access to
the Journey Details page and an Employee Center home page that's tailored for onboarding.</li>
<li class="li">Journey owners can cancel JA-only Journeys (Journeys with no HR component)</li>
<li class="li">Journey admins can configure whether to show the "Task Templates" and "Create a Journey for Your Team" widgets</li>
</ul>
</li>
<li class="li">Changed: The "Show case to subject person" and "'Hide Activity Sets" flags on the HR Service are now honored for journeys</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.3.6 - May 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">With the installation of Now Assist for HR Service Delivery (HRSD), an AI-generated summary appears on the Journey details page.</li>
<li class="li">With the installation of HR Service Delivery AI agent collection, rampup plans can be automatically generated using AI Agents. Managers can interact with Virtual Agent in portal to make changes to the plan and
publish AI-generated stages once ready</li>
</ul>
</li>
<li class="li">Changed: Improved user experience when viewing the journey details page.</li>
<li class="li">Fixed: Various usability and security improvements</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.2.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Journey Generation (enabled with Now Assist for HR): Managers can leverage GenAI to create Journey Accelerator plans via text input from portal.</li>
<li class="li">Fixed: Various accessibility and usability bugs.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.1.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Improved script include and scope security</li>
<li class="li">Fixed: Various usability and accessibility issues</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.2 - September 2024</dt>
<dd class="dd">Added support for Vancouver.</dd>
<dt class="dt dlterm">Version 5.0.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-journey-designer__ul_vmp_gvj_1cc">
<li class="li">Journey designer to support change of manager.</li>
<li class="li">OOB demo data of JD to support multiple journeys.</li>
<li class="li">Managers to share Journey task templates with other managers.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-hr-journey-designer__ul_g2j_hvj_1cc">
<li class="li">Improved employee experience for Parental leave guide.</li>
<li class="li">Ability to trigger JA task due dates based on employee start date.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.1.1 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Journey Overview and Executive Journey View Next experience dashboards.</li>
<li class="li">LLM based VA Topic for creating Journey Accelerator task through task templates.</li>
<li class="li">LLM based VA topic to apply for Parental Leave of Absence</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Redirecting Journey Overview module to Next experience Journey Overview dashboard.</li>
<li class="li">Renamed Journey Usage module to Executive Journey View and redirecting it to Executive Journey View Next experience dashboard.</li>
</ul>
</li>
<li class="li">Fixed: Minor updates</li>
<li class="li">Removed:<ul class="ul">
<li class="li">Reports module under Journey Designer navigation is removed.</li>
<li class="li">Old Journey Overview and Journey Usage dashboards are removed.</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.3 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Bulk management of Catalog items, Order guides, Approvals, Mark as complete type tasks. Update similar tasks in similar journeys in a single action.</li>
<li class="li">Changed: Learning Experience dashboard is migrated to the Next Experience.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.8 - January 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Security updates, re-enforcing ACLs with a better security attributes/roles</li>
<li class="li">Bug fixes in journey configuration tabs</li>
<li class="li">Minor updates in the Journey designer admin console to correct possible issues when displaying some pages.</li>
<li class="li">Localization and accessibility improvements in journey pages.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.3 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New Journey Designer Admin Console - Access all the features that you need to configure and maintain journeys in a single intuitive experience. By using the admin console, you can consolidate;Lifecycle
Events,;Journey Accelerator, and;Journey designer features for seamless configuration and management. The admin console also provides in-app enablement resources, help, and recommendations for delivering journeys.; ;
;</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">My Journeys - Next tasks will always redirect to the /esc portal</li>
<li class="li">Journey details page unable to handle date formats;</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.0 - May 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-journey-designer__ul_ldj_44d_3xb">
<li class="li">New: Migration script for migrating from Journey Accelerator v4.0 plans to Journey designer journeys (applicable to customers using Journey Accelerator pre-Journey designer).</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-journey-designer__ul_dtd_t4d_3xb">
<li class="li">Issue: Journey Accelerator-only journeys to not auto-assign mentor task templates.</li>
<li class="li">Issue: Hyperlinks not working in Journey Accelerator task templates.</li>
<li class="li">Performance improvements on the Journey designer pages.</li>
<li class="li">Resolved issues with translation of short descriptions on the tasks (web and Now Mobile).</li>
<li class="li">Usability issues and dark theme support.</li>
<li class="li">RCA updates.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-hr-journey-designer__ul_dr2_r4d_3xb">
<li class="li">Journey Accelerator task description will appear in Completed version of the task.</li>
<li class="li">When duplicated stage name created, show error message to owner.</li>
</ul></li>
<li class="li">Removed:<ul class="ul" id="store-rn-hr-journey-designer__ul_kgf_y4d_3xb">
<li class="li">Dependency on the Retry Handler Framework. If you are using Microsoft Exchange Online spoke for scheduling within Journey designer/Journey Accelerator, you will need to separately install.</li>
<li class="li">HR Taxonomy removed as a dependency.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.5 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-journey-designer__ul_c1j_nsy_fwb">
<li class="li">New: Decentralized creation of journey templates allows admins to assign owners and approvers to plan configurations who can manage the journey templates in Employee Center.</li>
<li class="li">Changed: Celebratory messages for key moments like successfully completing or creating a journey</li>
<li class="li">Fixed: Performance improvements on how we track journey progress</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.9 - January 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-journey-designer__ul_cvq_cnw_cwb">
<li class="li">Fixed<ul class="ul" id="store-rn-hr-journey-designer__ul_sp4_mmw_cwb">
<li class="li">Issues related to personalized message features<ul class="ul" id="store-rn-hr-journey-designer__ul_j1b_tmw_cwb">
<li class="li">When the journey header is modified, the personalized message will not pull the employee into the 'to:' field</li>
<li class="li">When a journey owner is also a mentor, the personalized message widget doesn't disappear after sending the email</li>
</ul></li>
<li class="li">Security issues for report ACLs fixed</li>
<li class="li">Issues related to scope issues creating HR Services of fulfilment type 'Journey'<ul class="ul" id="store-rn-hr-journey-designer__ul_ykk_wnw_cwb">
<li class="li">HR services of the fulfilment type 'Journey' are created in the lifecycle events scope and therefore cannot be saved</li>
<li class="li">Other cross-scope issues related to HR services</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.5 - September 2022</dt>
<dd class="dd">Changed: With this patch release, Lifecycle Events for Enterprise is dependent on Journey designer v5.0.5 so if not already installed, the plugin will automatically install</dd>
<dt class="dt dlterm">Version 1.0.3 - August 2022</dt>
<dd class="dd">Journey designer brings together the power of Lifecycle Events and the flexibility of Journey Accelerator, so that employees and managers have one unified experience for both curating and navigating a journey. Admins
build journey configurations for employee transitions such as onboarding, offboarding, leaves of absence, career growth, and more. Managers create and modify their own journeys for team members. They can also add
recommended learning (powered by machine learning) and send personalized emails to their employees from the journey. Customers using Lifecycle Events and/or Journey Accelerator can utilize their existing configurations to
create journeys. New customers will need Lifecycle Events for Enterprise and Journey Accelerator (will be automatically installed with Journey designer) before building journey configurations.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-journey-designer.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-journey-designer.html\"><body id=\"store-rn-hr-journey-designer\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-journey-designer\" aria-labelledby=\"title_store-rn-hr-journey-designer\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-journey-designer\"><span class=\"ph\">Journey designer</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Journey designer</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-journey-designer__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d528470e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 7.0.2 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Introduces a new "Pre-hire" role when Explicit Roles is installed. The role can be optionally assigned during onboarding. This will designate onboarding users as "external" users while giving them access to\n the Journey Details page and an Employee Center home page that's tailored for onboarding.</li>\n <li class=\"li\">Journey owners can cancel JA-only Journeys (Journeys with no HR component)</li>\n <li class=\"li\">Journey admins can configure whether to show the "Task Templates" and "Create a Journey for Your Team" widgets</li>\n </ul>\n </li>\n <li class=\"li\">Changed: The "Show case to subject person" and "'Hide Activity Sets" flags on the HR Service are now honored for journeys</li>\n </ul>\n </dd>\n \n \n \n <dt class=\"dt dlterm\">Version 5.3.6 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">With the installation of Now Assist for HR Service Delivery (HRSD), an AI-generated summary appears on the Journey details page.</li>\n <li class=\"li\">With the installation of HR Service Delivery AI agent collection, rampup plans can be automatically generated using AI Agents. Managers can interact with Virtual Agent in portal to make changes to the plan and\n publish AI-generated stages once ready</li>\n </ul>\n </li>\n <li class=\"li\">Changed: Improved user experience when viewing the journey details page.</li>\n <li class=\"li\">Fixed: Various usability and security improvements</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Journey Generation (enabled with Now Assist for HR): Managers can leverage GenAI to create Journey Accelerator plans via text input from portal.</li>\n <li class=\"li\">Fixed: Various accessibility and usability bugs.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Improved script include and scope security</li>\n <li class=\"li\">Fixed: Various usability and accessibility issues</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.2 - September 2024</dt>\n <dd class=\"dd\">Added support for Vancouver.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.1 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-journey-designer__ul_vmp_gvj_1cc\">\n <li class=\"li\">Journey designer to support change of manager.</li>\n <li class=\"li\">OOB demo data of JD to support multiple journeys.</li>\n <li class=\"li\">Managers to share Journey task templates with other managers.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-journey-designer__ul_g2j_hvj_1cc\">\n <li class=\"li\">Improved employee experience for Parental leave guide.</li>\n <li class=\"li\">Ability to trigger JA task due dates based on employee start date.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.1 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Journey Overview and Executive Journey View Next experience dashboards.</li>\n <li class=\"li\">LLM based VA Topic for creating Journey Accelerator task through task templates.</li>\n <li class=\"li\">LLM based VA topic to apply for Parental Leave of Absence</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Redirecting Journey Overview module to Next experience Journey Overview dashboard.</li>\n <li class=\"li\">Renamed Journey Usage module to Executive Journey View and redirecting it to Executive Journey View Next experience dashboard.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: Minor updates</li>\n <li class=\"li\">Removed:<ul class=\"ul\">\n <li class=\"li\">Reports module under Journey Designer navigation is removed.</li>\n <li class=\"li\">Old Journey Overview and Journey Usage dashboards are removed.</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.3 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Bulk management of Catalog items, Order guides, Approvals, Mark as complete type tasks. Update similar tasks in similar journeys in a single action.</li>\n <li class=\"li\">Changed: Learning Experience dashboard is migrated to the Next Experience.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.8 - January 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Security updates, re-enforcing ACLs with a better security attributes/roles</li>\n <li class=\"li\">Bug fixes in journey configuration tabs</li>\n <li class=\"li\">Minor updates in the Journey designer admin console to correct possible issues when displaying some pages.</li>\n <li class=\"li\">Localization and accessibility improvements in journey pages.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.3 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New Journey Designer Admin Console - Access all the features that you need to configure and maintain journeys in a single intuitive experience. By using the admin console, you can consolidate;Lifecycle\n Events,;Journey Accelerator, and;Journey designer features for seamless configuration and management. The admin console also provides in-app enablement resources, help, and recommendations for delivering journeys.; ;\n ;</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">My Journeys - Next tasks will always redirect to the /esc portal</li>\n <li class=\"li\">Journey details page unable to handle date formats;</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-journey-designer__ul_ldj_44d_3xb\">\n <li class=\"li\">New: Migration script for migrating from Journey Accelerator v4.0 plans to Journey designer journeys (applicable to customers using Journey Accelerator pre-Journey designer).</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-journey-designer__ul_dtd_t4d_3xb\">\n <li class=\"li\">Issue: Journey Accelerator-only journeys to not auto-assign mentor task templates.</li>\n <li class=\"li\">Issue: Hyperlinks not working in Journey Accelerator task templates.</li>\n <li class=\"li\">Performance improvements on the Journey designer pages.</li>\n <li class=\"li\">Resolved issues with translation of short descriptions on the tasks (web and Now Mobile).</li>\n <li class=\"li\">Usability issues and dark theme support.</li>\n <li class=\"li\">RCA updates.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-journey-designer__ul_dr2_r4d_3xb\">\n <li class=\"li\">Journey Accelerator task description will appear in Completed version of the task.</li>\n <li class=\"li\">When duplicated stage name created, show error message to owner.</li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-hr-journey-designer__ul_kgf_y4d_3xb\">\n <li class=\"li\">Dependency on the Retry Handler Framework. If you are using Microsoft Exchange Online spoke for scheduling within Journey designer/Journey Accelerator, you will need to separately install.</li>\n <li class=\"li\">HR Taxonomy removed as a dependency.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.5 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-journey-designer__ul_c1j_nsy_fwb\">\n <li class=\"li\">New: Decentralized creation of journey templates allows admins to assign owners and approvers to plan configurations who can manage the journey templates in Employee Center.</li>\n <li class=\"li\">Changed: Celebratory messages for key moments like successfully completing or creating a journey</li>\n <li class=\"li\">Fixed: Performance improvements on how we track journey progress</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.9 - January 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-journey-designer__ul_cvq_cnw_cwb\">\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-hr-journey-designer__ul_sp4_mmw_cwb\">\n <li class=\"li\">Issues related to personalized message features<ul class=\"ul\" id=\"store-rn-hr-journey-designer__ul_j1b_tmw_cwb\">\n <li class=\"li\">When the journey header is modified, the personalized message will not pull the employee into the 'to:' field</li>\n <li class=\"li\">When a journey owner is also a mentor, the personalized message widget doesn't disappear after sending the email</li>\n </ul></li>\n <li class=\"li\">Security issues for report ACLs fixed</li>\n <li class=\"li\">Issues related to scope issues creating HR Services of fulfilment type 'Journey'<ul class=\"ul\" id=\"store-rn-hr-journey-designer__ul_ykk_wnw_cwb\">\n <li class=\"li\">HR services of the fulfilment type 'Journey' are created in the lifecycle events scope and therefore cannot be saved</li>\n <li class=\"li\">Other cross-scope issues related to HR services</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - September 2022</dt>\n <dd class=\"dd\">Changed: With this patch release, Lifecycle Events for Enterprise is dependent on Journey designer v5.0.5 so if not already installed, the plugin will automatically install</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - August 2022</dt>\n <dd class=\"dd\">Journey designer brings together the power of Lifecycle Events and the flexibility of Journey Accelerator, so that employees and managers have one unified experience for both curating and navigating a journey. Admins\n build journey configurations for employee transitions such as onboarding, offboarding, leaves of absence, career growth, and more. Managers create and modify their own journeys for team members. They can also add\n recommended learning (powered by machine learning) and send personalized emails to their employees from the journey. Customers using Lifecycle Events and/or Journey Accelerator can utilize their existing configurations to\n create journeys. New customers will need Lifecycle Events for Enterprise and Journey Accelerator (will be automatically installed with Journey designer) before building journey configurations.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Journey designer release notes
Version history for the Journey designer application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.0.2 - August 2025
* New:
+ Introduces a new "Pre-hire" role when Explicit Roles is installed. The role can be optionally assigned during onboarding. This will designate onboarding users as "external" users while giving them access to
the Journey Details page and an Employee Center home page that's tailored for onboarding.
+ Journey owners can cancel JA-only Journeys (Journeys with no HR component)
+ Journey admins can configure whether to show the "Task Templates" and "Create a Journey for Your Team" widgets
* Changed: The "Show case to subject person" and "'Hide Activity Sets" flags on the HR Service are now honored for journeys
#### Version 5.3.6 - May 2025
* New:
+ With the installation of Now Assist for HR Service Delivery (HRSD), an AI-generated summary appears on the Journey details page.
+ With the installation of HR Service Delivery AI agent collection, rampup plans can be automatically generated using AI Agents. Managers can interact with Virtual Agent in portal to make changes to the plan and
publish AI-generated stages once ready
* Changed: Improved user experience when viewing the journey details page.
* Fixed: Various usability and security improvements
#### Version 5.2.0 - February 2025
* New: Journey Generation (enabled with Now Assist for HR): Managers can leverage GenAI to create Journey Accelerator plans via text input from portal.
* Fixed: Various accessibility and usability bugs.
#### Version 5.1.1 - November 2024
* Changed: Improved script include and scope security
* Fixed: Various usability and accessibility issues
#### Version 5.0.2 - September 2024
Added support for Vancouver.
#### Version 5.0.1 - August 2024
* New:
+ Journey designer to support change of manager.
+ OOB demo data of JD to support multiple journeys.
+ Managers to share Journey task templates with other managers.
* Changed:
+ Improved employee experience for Parental leave guide.
+ Ability to trigger JA task due dates based on employee start date.
#### Version 4.1.1 - May 2024
* New:
+ Journey Overview and Executive Journey View Next experience dashboards.
+ LLM based VA Topic for creating Journey Accelerator task through task templates.
+ LLM based VA topic to apply for Parental Leave of Absence
* Changed:
+ Redirecting Journey Overview module to Next experience Journey Overview dashboard.
+ Renamed Journey Usage module to Executive Journey View and redirecting it to Executive Journey View Next experience dashboard.
* Fixed: Minor updates
* Removed:
+ Reports module under Journey Designer navigation is removed.
+ Old Journey Overview and Journey Usage dashboards are removed.
#### Version 4.0.3 - February 2024
* New: Bulk management of Catalog items, Order guides, Approvals, Mark as complete type tasks. Update similar tasks in similar journeys in a single action.
* Changed: Learning Experience dashboard is migrated to the Next Experience.
#### Version 3.0.8 - January 2024
* Security updates, re-enforcing ACLs with a better security attributes/roles
* Bug fixes in journey configuration tabs
* Minor updates in the Journey designer admin console to correct possible issues when displaying some pages.
* Localization and accessibility improvements in journey pages.
#### Version 3.0.3 - August 2023
* New Journey Designer Admin Console - Access all the features that you need to configure and maintain journeys in a single intuitive experience. By using the admin console, you can consolidate;Lifecycle
Events,;Journey Accelerator, and;Journey designer features for seamless configuration and management. The admin console also provides in-app enablement resources, help, and recommendations for delivering journeys.; ;
;
* Fixed:
+ My Journeys - Next tasks will always redirect to the /esc portal
+ Journey details page unable to handle date formats;
#### Version 2.1.0 - May 2023
* New: Migration script for migrating from Journey Accelerator v4.0 plans to Journey designer journeys (applicable to customers using Journey Accelerator pre-Journey designer).
* Fixed:
+ Issue: Journey Accelerator-only journeys to not auto-assign mentor task templates.
+ Issue: Hyperlinks not working in Journey Accelerator task templates.
+ Performance improvements on the Journey designer pages.
+ Resolved issues with translation of short descriptions on the tasks (web and Now Mobile).
+ Usability issues and dark theme support.
+ RCA updates.
* Changed:
+ Journey Accelerator task description will appear in Completed version of the task.
+ When duplicated stage name created, show error message to owner.
* Removed:
+ Dependency on the Retry Handler Framework. If you are using Microsoft Exchange Online spoke for scheduling within Journey designer/Journey Accelerator, you will need to separately install.
+ HR Taxonomy removed as a dependency.
#### Version 2.0.5 - February 2023
* New: Decentralized creation of journey templates allows admins to assign owners and approvers to plan configurations who can manage the journey templates in Employee Center.
* Changed: Celebratory messages for key moments like successfully completing or creating a journey
* Fixed: Performance improvements on how we track journey progress
#### Version 1.0.9 - January 2023
* Fixed
+ Issues related to personalized message features
- When the journey header is modified, the personalized message will not pull the employee into the 'to:' field
- When a journey owner is also a mentor, the personalized message widget doesn't disappear after sending the email
+ Security issues for report ACLs fixed
+ Issues related to scope issues creating HR Services of fulfilment type 'Journey'
- HR services of the fulfilment type 'Journey' are created in the lifecycle events scope and therefore cannot be saved
- Other cross-scope issues related to HR services
#### Version 1.0.5 - September 2022
Changed: With this patch release, Lifecycle Events for Enterprise is dependent on Journey designer v5.0.5 so if not already installed, the plugin will automatically install
#### Version 1.0.3 - August 2022
Journey designer brings together the power of Lifecycle Events and the flexibility of Journey Accelerator, so that employees and managers have one unified experience for both curating and navigating a journey. Admins
build journey configurations for employee transitions such as onboarding, offboarding, leaves of absence, career growth, and more. Managers create and modify their own journeys for team members. They can also add
recommended learning (powered by machine learning) and send personalized emails to their employees from the journey. Customers using Lifecycle Events and/or Journey Accelerator can utilize their existing configurations to
create journeys. New customers will need Lifecycle Events for Enterprise and Journey Accelerator (will be automatically installed with Journey designer) before building journey configurations.
| ---
title: Journey designer release notes
description: Version history for the Journey designer application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Journey designer release notes
Version history for the Journey designer application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.0.2 - August 2025
* New:
+ Introduces a new "Pre-hire" role when Explicit Roles is installed. The role can be optionally assigned during onboarding. This will designate onboarding users as "external" users while giving them access to
the Journey Details page and an Employee Center home page that's tailored for onboarding.
+ Journey owners can cancel JA-only Journeys (Journeys with no HR component)
+ Journey admins can configure whether to show the "Task Templates" and "Create a Journey for Your Team" widgets
* Changed: The "Show case to subject person" and "'Hide Activity Sets" flags on the HR Service are now honored for journeys
#### Version 5.3.6 - May 2025
* New:
+ With the installation of Now Assist for HR Service Delivery (HRSD), an AI-generated summary appears on the Journey details page.
+ With the installation of HR Service Delivery AI agent collection, rampup plans can be automatically generated using AI Agents. Managers can interact with Virtual Agent in portal to make changes to the plan and
publish AI-generated stages once ready
* Changed: Improved user experience when viewing the journey details page.
* Fixed: Various usability and security improvements
#### Version 5.2.0 - February 2025
* New: Journey Generation (enabled with Now Assist for HR): Managers can leverage GenAI to create Journey Accelerator plans via text input from portal.
* Fixed: Various accessibility and usability bugs.
#### Version 5.1.1 - November 2024
* Changed: Improved script include and scope security
* Fixed: Various usability and accessibility issues
#### Version 5.0.2 - September 2024
Added support for Vancouver.
#### Version 5.0.1 - August 2024
* New:
+ Journey designer to support change of manager.
+ OOB demo data of JD to support multiple journeys.
+ Managers to share Journey task templates with other managers.
* Changed:
+ Improved employee experience for Parental leave guide.
+ Ability to trigger JA task due dates based on employee start date.
#### Version 4.1.1 - May 2024
* New:
+ Journey Overview and Executive Journey View Next experience dashboards.
+ LLM based VA Topic for creating Journey Accelerator task through task templates.
+ LLM based VA topic to apply for Parental Leave of Absence
* Changed:
+ Redirecting Journey Overview module to Next experience Journey Overview dashboard.
+ Renamed Journey Usage module to Executive Journey View and redirecting it to Executive Journey View Next experience dashboard.
* Fixed: Minor updates
* Removed:
+ Reports module under Journey Designer navigation is removed.
+ Old Journey Overview and Journey Usage dashboards are removed.
#### Version 4.0.3 - February 2024
* New: Bulk management of Catalog items, Order guides, Approvals, Mark as complete type tasks. Update similar tasks in similar journeys in a single action.
* Changed: Learning Experience dashboard is migrated to the Next Experience.
#### Version 3.0.8 - January 2024
* Security updates, re-enforcing ACLs with a better security attributes/roles
* Bug fixes in journey configuration tabs
* Minor updates in the Journey designer admin console to correct possible issues when displaying some pages.
* Localization and accessibility improvements in journey pages.
#### Version 3.0.3 - August 2023
* New Journey Designer Admin Console - Access all the features that you need to configure and maintain journeys in a single intuitive experience. By using the admin console, you can consolidate;Lifecycle
Events,;Journey Accelerator, and;Journey designer features for seamless configuration and management. The admin console also provides in-app enablement resources, help, and recommendations for delivering journeys.; ;
;
* Fixed:
+ My Journeys - Next tasks will always redirect to the /esc portal
+ Journey details page unable to handle date formats;
#### Version 2.1.0 - May 2023
* New: Migration script for migrating from Journey Accelerator v4.0 plans to Journey designer journeys (applicable to customers using Journey Accelerator pre-Journey designer).
* Fixed:
+ Issue: Journey Accelerator-only journeys to not auto-assign mentor task templates.
+ Issue: Hyperlinks not working in Journey Accelerator task templates.
+ Performance improvements on the Journey designer pages.
+ Resolved issues with translation of short descriptions on the tasks (web and Now Mobile).
+ Usability issues and dark theme support.
+ RCA updates.
* Changed:
+ Journey Accelerator task description will appear in Completed version of the task.
+ When duplicated stage name created, show error message to owner.
* Removed:
+ Dependency on the Retry Handler Framework. If you are using Microsoft Exchange Online spoke for scheduling within Journey designer/Journey Accelerator, you will need to separately install.
+ HR Taxonomy removed as a dependency.
#### Version 2.0.5 - February 2023
* New: Decentralized creation of journey templates allows admins to assign owners and approvers to plan configurations who can manage the journey templates in Employee Center.
* Changed: Celebratory messages for key moments like successfully completing or creating a journey
* Fixed: Performance improvements on how we track journey progress
#### Version 1.0.9 - January 2023
* Fixed
+ Issues related to personalized message features
- When the journey header is modified, the personalized message will not pull the employee into the 'to:' field
- When a journey owner is also a mentor, the personalized message widget doesn't disappear after sending the email
+ Security issues for report ACLs fixed
+ Issues related to scope issues creating HR Services of fulfilment type 'Journey'
- HR services of the fulfilment type 'Journey' are created in the lifecycle events scope and therefore cannot be saved
- Other cross-scope issues related to HR services
#### Version 1.0.5 - September 2022
Changed: With this patch release, Lifecycle Events for Enterprise is dependent on Journey designer v5.0.5 so if not already installed, the plugin will automatically install
#### Version 1.0.3 - August 2022
Journey designer brings together the power of Lifecycle Events and the flexibility of Journey Accelerator, so that employees and managers have one unified experience for both curating and navigating a journey. Admins
build journey configurations for employee transitions such as onboarding, offboarding, leaves of absence, career growth, and more. Managers create and modify their own journeys for team members. They can also add
recommended learning (powered by machine learning) and send personalized emails to their employees from the journey. Customers using Lifecycle Events and/or Journey Accelerator can utilize their existing configurations to
create journeys. New customers will need Lifecycle Events for Enterprise and Journey Accelerator (will be automatically installed with Journey designer) before building journey configurations.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-learning-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-learning-core.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-learning-core.html | Learning Core release notes | Version history for the Learning Core on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
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"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-learning-core.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-learning-core.html"><body id="store-rn-hr-learning-core"><main role="main"><article role="article" class="dita" id="store-rn-hr-learning-core" aria-labelledby="title_store-rn-hr-learning-core">
<h1 class="title topictitle1" id="title_store-rn-hr-learning-core">Learning Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Learning Core on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-learning-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-hr-learning-core__section_csg_wv2_wmb">
<div class="p">
<div class="note note note_note"><span class="note__title">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class="ph">ServiceNow®</span>
<span class="ph">Safe Workplace suite</span> application.</div>
</div>
</section>
<section class="section"><h2 id="d487483e74" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 9.7.0 - August 2025</dt>
<dd class="dd">New: Add Title, Short description and Description in Semantic indexes in Learning.</dd>
<dt class="dt dlterm">Version 9.6.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-learning-core__latest-store-rn-hr-learning-core">Changed: Coral Theming updates.</dd>
<dt class="dt dlterm">Version 9.5.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Increased the code test coverage</li>
<li class="li">ESMA - Advanced Security Directive - Learning Core</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 9.4.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Multi-lingual support for skill name on widgets</li>
<li class="li">Uptaken Client callable Script Include directive</li>
</ul>
</dd>
<dt class="dt dlterm">Version 9.2.3 - August 2024</dt>
<dd class="dd">Patch Release. Minor bug fixes.</dd>
<dt class="dt dlterm">Version 9.2.2 - May 2024</dt>
<dd class="dd">No functional updates, just technical updates.</dd>
<dt class="dt dlterm">Version 9.1.0 - February 2024</dt>
<dd class="dd">Small changes.</dd>
<dt class="dt dlterm">Version 9.0.1 - January 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 9.0.0 - August 2023</dt>
<dd class="dd">Maintenance updates.</dd>
<dt class="dt dlterm">Version 8.0.0 - May 2023</dt>
<dd class="dd">Changed: Updated dependencies only, no other changes.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Learning Core release notes
Version history for the Learning Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 9.7.0 - August 2025
New: Add Title, Short description and Description in Semantic indexes in Learning.
#### Version 9.6.0 - May 2025
Changed: Coral Theming updates.
#### Version 9.5.0 - February 2025
* Changed:
+ Increased the code test coverage
+ ESMA - Advanced Security Directive - Learning Core
#### Version 9.4.0 - November 2024
* Multi-lingual support for skill name on widgets
* Uptaken Client callable Script Include directive
#### Version 9.2.3 - August 2024
Patch Release. Minor bug fixes.
#### Version 9.2.2 - May 2024
No functional updates, just technical updates.
#### Version 9.1.0 - February 2024
Small changes.
#### Version 9.0.1 - January 2024
Security fixes.
#### Version 9.0.0 - August 2023
Maintenance updates.
#### Version 8.0.0 - May 2023
Changed: Updated dependencies only, no other changes.
| ---
title: Learning Core release notes
description: Version history for the Learning Core on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Learning Core release notes
Version history for the Learning Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 9.7.0 - August 2025
New: Add Title, Short description and Description in Semantic indexes in Learning.
#### Version 9.6.0 - May 2025
Changed: Coral Theming updates.
#### Version 9.5.0 - February 2025
* Changed:
+ Increased the code test coverage
+ ESMA - Advanced Security Directive - Learning Core
#### Version 9.4.0 - November 2024
* Multi-lingual support for skill name on widgets
* Uptaken Client callable Script Include directive
#### Version 9.2.3 - August 2024
Patch Release. Minor bug fixes.
#### Version 9.2.2 - May 2024
No functional updates, just technical updates.
#### Version 9.1.0 - February 2024
Small changes.
#### Version 9.0.1 - January 2024
Security fixes.
#### Version 9.0.0 - August 2023
Maintenance updates.
#### Version 8.0.0 - May 2023
Changed: Updated dependencies only, no other changes.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-learning-posts.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-learning-posts.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-learning-posts.html | Learning Posts release notes | Version history for the Learning Posts application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-learning-posts.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-learning-posts.html"><body id="store-rn-hr-learning-posts"><main role="main"><article role="article" class="dita" id="store-rn-hr-learning-posts" aria-labelledby="title_store-rn-hr-learning-posts">
<h1 class="title topictitle1" id="title_store-rn-hr-learning-posts"><span class="ph">Learning Posts</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Learning Posts</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-learning-posts__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d583399e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.4.6 - August 2025</dt>
<dd class="dd">Fixed: Security improvements to widgets.</dd>
<dt class="dt dlterm">Version 5.3.1 - May 2024</dt>
<dd class="dd" id="store-rn-hr-learning-posts__latest-store-rn-hr-learning-posts">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Empty ACL problem.</li>
<li class="li">Translation problem with the Question field on the portal.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.1 - August 2023</dt>
<dd class="dd">Maintenance updates.</dd>
<dt class="dt dlterm">Version 5.0.0 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Removed:<ul class="ul">
<li class="li">Learning content in Portal Search</li>
<li class="li">Learning content recommendation widget on Employee Center</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.0 - February 2022</dt>
<dd class="dd">New: Support for Learning tasks within Journey Accelerator plans</dd>
<dt class="dt dlterm">Version 3.0.0 - November 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-learning-posts__ul_ghq_1lg_4rb">
<li class="li">New:<ul class="ul" id="store-rn-hr-learning-posts__ul_ogb_1lg_4rb">
<li class="li">OOB Integration with SABA</li>
<li class="li">Learning recommendations via turn key predictive intelligence</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - September 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-learning-posts__ul_yb3_ytq_wqb">
<li class="li">Integration with Sumtotal in addition to other content providers</li>
<li class="li">Employees can search for learning content or training in Employee Center using AI search and contexual search.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Learning Posts release notes
Version history for the Learning Posts application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.4.6 - August 2025
Fixed: Security improvements to widgets.
#### Version 5.3.1 - May 2024
* Fixed:
+ Empty ACL problem.
+ Translation problem with the Question field on the portal.
#### Version 5.0.1 - August 2023
Maintenance updates.
#### Version 5.0.0 - August 2022
* Removed:
+ Learning content in Portal Search
+ Learning content recommendation widget on Employee Center
#### Version 4.0.0 - February 2022
New: Support for Learning tasks within Journey Accelerator plans
#### Version 3.0.0 - November 2021
* New:
+ OOB Integration with SABA
+ Learning recommendations via turn key predictive intelligence
#### Version 2.0.0 - September 2021
* New:
+ Integration with Sumtotal in addition to other content providers
+ Employees can search for learning content or training in Employee Center using AI search and contexual search.
| ---
title: Learning Posts release notes
description: Version history for the Learning Posts application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Learning Posts release notes
Version history for the Learning Posts application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.4.6 - August 2025
Fixed: Security improvements to widgets.
#### Version 5.3.1 - May 2024
* Fixed:
+ Empty ACL problem.
+ Translation problem with the Question field on the portal.
#### Version 5.0.1 - August 2023
Maintenance updates.
#### Version 5.0.0 - August 2022
* Removed:
+ Learning content in Portal Search
+ Learning content recommendation widget on Employee Center
#### Version 4.0.0 - February 2022
New: Support for Learning tasks within Journey Accelerator plans
#### Version 3.0.0 - November 2021
* New:
+ OOB Integration with SABA
+ Learning recommendations via turn key predictive intelligence
#### Version 2.0.0 - September 2021
* New:
+ Integration with Sumtotal in addition to other content providers
+ Employees can search for learning content or training in Employee Center using AI search and contexual search.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-learning.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-learning.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-learning.html | Learning release notes | Version history for the Learning application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-learning.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-learning.html"><body id="store-rn-hr-learning"><main role="main"><article role="article" class="dita" id="store-rn-hr-learning" aria-labelledby="title_store-rn-hr-learning">
<h1 class="title topictitle1" id="title_store-rn-hr-learning">Learning release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Learning application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-learning__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d192478e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.4.1 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-learning__ul_n2x_kqd_yfc">
<li class="li">Internalization Issues fixed.</li>
<li class="li">"Learnings - Assigned to Team" Performance improved.</li>
<li class="li">Fixed "Assign Learning" widget which is not showing the Assigned Materials</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.4.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-learning__latest-store-rn-hr-learning"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Coral Theme changes</li>
<li class="li">Employee Persona Assistance API's for Learning</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.3.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Fixed A11y violations on learning model, activity page, learning task of type video content and Learning enroll page</li>
<li class="li">Corrected text color in Learning achievements zero state to 181A1F</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.2.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added User skill activity APIs for retrieving skill activity insights based on the below: <ul class="ul">
<li class="li">Completed and in progress learning activities for a given skill</li>
<li class="li">Developing skills of a user from learning activities</li>
<li class="li">Top learning activities of a specific user group for a given skill</li>
</ul>
</li>
<li class="li">Multi-lingual support for skills</li>
</ul>
</li>
<li class="li">Updated: Implemented security directive for securing GlideAggregate/GlideRecord Encoded Query</li>
</ul></dd>
<dt class="dt dlterm">Version 5.1.5 - August 2024</dt>
<dd class="dd">Minor bug fixes. No major changes.</dd>
<dt class="dt dlterm">Version 5.1.3 - May 2024</dt>
<dd class="dd">No change required.</dd>
<dt class="dt dlterm">Version 5.1.1 - February 2024</dt>
<dd class="dd">Small changes.</dd>
<dt class="dt dlterm">Version 5.0.1 - January 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 4.0.0 - August 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-learning__ul_uzd_jf1_2yb">
<li class="li">Learning is foundational in career development. It is used to build knowledge and gain skills necessary for employees to be effective in their roles and to grow towards other opportunities.</li>
<li class="li">The Learning application brings learning content from disparate LMS systems into the ServiceNow portal experience, allowing users to find, discover, and manage their learning courses in one place.</li>
<li class="li">The ServiceNow University application belongs to the Employee Growth and Development (EGD) product family.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-learning.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-learning.html\"><body id=\"store-rn-hr-learning\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-learning\" aria-labelledby=\"title_store-rn-hr-learning\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-learning\">Learning release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Learning application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-learning__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d192478e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 5.4.1 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-learning__ul_n2x_kqd_yfc\">\n <li class=\"li\">Internalization Issues fixed.</li>\n <li class=\"li\">"Learnings - Assigned to Team" Performance improved.</li>\n <li class=\"li\">Fixed "Assign Learning" widget which is not showing the Assigned Materials</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.4.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-learning__latest-store-rn-hr-learning\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Coral Theme changes</li>\n <li class=\"li\">Employee Persona Assistance API's for Learning</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.3.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Fixed A11y violations on learning model, activity page, learning task of type video content and Learning enroll page</li>\n <li class=\"li\">Corrected text color in Learning achievements zero state to 181A1F</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.0 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added User skill activity APIs for retrieving skill activity insights based on the below: <ul class=\"ul\">\n <li class=\"li\">Completed and in progress learning activities for a given skill</li>\n <li class=\"li\">Developing skills of a user from learning activities</li>\n <li class=\"li\">Top learning activities of a specific user group for a given skill</li>\n </ul>\n </li>\n <li class=\"li\">Multi-lingual support for skills</li>\n </ul>\n </li>\n <li class=\"li\">Updated: Implemented security directive for securing GlideAggregate/GlideRecord Encoded Query</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.5 - August 2024</dt>\n <dd class=\"dd\">Minor bug fixes. No major changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.3 - May 2024</dt>\n <dd class=\"dd\">No change required.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.1 - February 2024</dt>\n <dd class=\"dd\">Small changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.1 - January 2024</dt>\n <dd class=\"dd\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-learning__ul_uzd_jf1_2yb\">\n <li class=\"li\">Learning is foundational in career development. It is used to build knowledge and gain skills necessary for employees to be effective in their roles and to grow towards other opportunities.</li>\n <li class=\"li\">The Learning application brings learning content from disparate LMS systems into the ServiceNow portal experience, allowing users to find, discover, and manage their learning courses in one place.</li>\n <li class=\"li\">The ServiceNow University application belongs to the Employee Growth and Development (EGD) product family.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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Version history for the Learning application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.4.1 - August 2025
* Fixed:
+ Internalization Issues fixed.
+ "Learnings - Assigned to Team" Performance improved.
+ Fixed "Assign Learning" widget which is not showing the Assigned Materials
#### Version 5.4.0 - May 2025
* Changed:
+ Coral Theme changes
+ Employee Persona Assistance API's for Learning
#### Version 5.3.0 - February 2025
* Fixed:
+ Fixed A11y violations on learning model, activity page, learning task of type video content and Learning enroll page
+ Corrected text color in Learning achievements zero state to 181A1F
#### Version 5.2.0 - November 2024
* New:
+ Added User skill activity APIs for retrieving skill activity insights based on the below:
- Completed and in progress learning activities for a given skill
- Developing skills of a user from learning activities
- Top learning activities of a specific user group for a given skill
+ Multi-lingual support for skills
* Updated: Implemented security directive for securing GlideAggregate/GlideRecord Encoded Query
#### Version 5.1.5 - August 2024
Minor bug fixes. No major changes.
#### Version 5.1.3 - May 2024
No change required.
#### Version 5.1.1 - February 2024
Small changes.
#### Version 5.0.1 - January 2024
Security fixes.
#### Version 4.0.0 - August 2023
* Learning is foundational in career development. It is used to build knowledge and gain skills necessary for employees to be effective in their roles and to grow towards other opportunities.
* The Learning application brings learning content from disparate LMS systems into the ServiceNow portal experience, allowing users to find, discover, and manage their learning courses in one place.
* The ServiceNow University application belongs to the Employee Growth and Development (EGD) product family.
| ---
title: Learning release notes
description: Version history for the Learning application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Learning release notes
Version history for the Learning application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.4.1 - August 2025
* Fixed:
+ Internalization Issues fixed.
+ "Learnings - Assigned to Team" Performance improved.
+ Fixed "Assign Learning" widget which is not showing the Assigned Materials
#### Version 5.4.0 - May 2025
* Changed:
+ Coral Theme changes
+ Employee Persona Assistance API's for Learning
#### Version 5.3.0 - February 2025
* Fixed:
+ Fixed A11y violations on learning model, activity page, learning task of type video content and Learning enroll page
+ Corrected text color in Learning achievements zero state to 181A1F
#### Version 5.2.0 - November 2024
* New:
+ Added User skill activity APIs for retrieving skill activity insights based on the below:
- Completed and in progress learning activities for a given skill
- Developing skills of a user from learning activities
- Top learning activities of a specific user group for a given skill
+ Multi-lingual support for skills
* Updated: Implemented security directive for securing GlideAggregate/GlideRecord Encoded Query
#### Version 5.1.5 - August 2024
Minor bug fixes. No major changes.
#### Version 5.1.3 - May 2024
No change required.
#### Version 5.1.1 - February 2024
Small changes.
#### Version 5.0.1 - January 2024
Security fixes.
#### Version 4.0.0 - August 2023
* Learning is foundational in career development. It is used to build knowledge and gain skills necessary for employees to be effective in their roles and to grow towards other opportunities.
* The Learning application brings learning content from disparate LMS systems into the ServiceNow portal experience, allowing users to find, discover, and manage their learning courses in one place.
* The ServiceNow University application belongs to the Employee Growth and Development (EGD) product family.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-listening-posts.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-listening-posts.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-listening-posts.html | Listening Posts release notes | Version history for the HR Service Delivery Listening Posts on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-listening-posts.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-listening-posts.html"><body id="store-rn-hr-listening-posts"><main role="main"><article role="article" class="dita" id="store-rn-hr-listening-posts" aria-labelledby="title_store-rn-hr-listening-posts">
<h1 class="title topictitle1" id="title_store-rn-hr-listening-posts"><span class="ph">Listening Posts</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span>
<span class="ph">Listening Posts</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-listening-posts__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d348040e66" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.4.5 - May 2025</dt>
<dd class="dd" id="store-rn-hr-listening-posts__latest-listening-posts">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-listening-posts__ul_o1f_4rc_1fc">
<li class="li">Fixed listening_posts_survey_list widget behavior when widget is placed in a column with a width of 6 or less</li>
<li class="li">Fixed issue associated with radio buttons not updating properly after selecting survey options</li>
<li class="li">Fixed minor ACL issue</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.4.4 - March 2025</dt>
<dd class="dd">Updated compatibility to Yokohama only.</dd>
<dt class="dt dlterm">Version 5.4.2 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Improved security for script includes</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Improved ACLs</li>
<li class="li">Fixed an internationalization issue</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.2.5 - January 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 5.2.4 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Dark theme compatibility</li>
<li class="li">Fixed localization issue</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.1.0 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-listening-posts__ul_oz4_vsy_fwb">
<li class="li">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Now Mobile MESP hrm_todos_page for listening post feedback page to polaris look</li>
<li class="li">Listening post recordwatcher watching the entire sn_hr_core_task causing performance issues on ticket pag</li>
<li class="li">In the pulse dashboard, when a theme and a survey is selected, in the selected surveys field. the 'x' mark is missing beside the survey</li>
<li class="li">Non-Anonymous voluntary feedbacks responses are not visible in voluntary feedback report even though the survey instances are created</li>
<li class="li">Listening Posts - Response details tab is not following dark theme</li>
</ul></li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.2 - January 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-listening-posts__ul_tyd_psw_cwb">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-listening-posts__ul_bbr_psw_cwb">
<li class="li">Now Mobile Employee Service Portal hrm_todos_page for listening post feedback.</li>
<li class="li">Listening post recordwatcher watching the entire sn_hr_core_task causes performance issues on ticket page.</li>
<li class="li">In the pulse dashboard, when a theme and a survey are selected in the selected surveys field, the check mark for the survey is missing.</li>
<li class="li">Non-Anonymous voluntary feedback responses are not visible in the voluntary feedback report, even if the survey instances are created.</li>
<li class="li">Listening post details tab does not follow the dark theme.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.0 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Pulse surveys are now enabled in Journey Accelerator</li>
<li class="li">Employees and Managers can now answer pulse surveys during the Journey</li>
<li class="li">Satisfaction score widget has been created to show a manager average satisfaction for a type of Journey across multiple employees</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.3 - May 2022</dt>
<dd class="dd">This is a patch release which includes fixes.</dd>
<dt class="dt dlterm">Version 4.0.2 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-listening-posts__ul_q1b_vzy_3sb">
<li class="li">New:<ul class="ul" id="store-rn-hr-listening-posts__ul_jyv_vzy_3sb">
<li class="li">Gather voluntary feedback from employees on portal, employees can share feedback and/or suggestions, voluntary feedback report to synthesize findings from the feedback collected</li>
<li class="li">Anonymity settings for pulse surveys to empower admins and employees to decide whether or not to share personal info with a survey response</li>
<li class="li">Configure privacy statement to let survey audience know how their responses/ data will be utilised</li>
<li class="li">SMS channel support for delivering a Listening posts pulse survey</li>
<li class="li">Channel analytics view in Pulse dashboard to see breakdown of responses by channels (email/portal/SMS/VA/Mobile)</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.4 - December 2021</dt>
<dd class="dd">Fixes for Next Experience integration.</dd>
<dt class="dt dlterm">Version 3.0.2 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-listening-posts__ul_aw5_54q_wqb">
<li class="li">New:<ul class="ul" id="store-rn-hr-listening-posts__ul_i3m_v4q_wqb">
<li class="li">Listening Posts integrates with User Experience Analytics to interpret employee's journey on the Listening Posts survey widgets. It provides an implicit insight on employee behaviour and their response to
pulse surveys.</li>
<li class="li">Added an option to set up conditions to auto-trigger feedback surveys.</li>
<li class="li">Added an option to publish survey instances immediately without having to run a scheduled job.</li>
<li class="li">Added new reports in Pulse Dashboard: Average Score by HR Task and Average Score by HR Service.</li>
<li class="li">Added new filters in Pulse Dashboard: Task Type, HR Task Type, and HR service type.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - May 2021</dt>
<dd class="dd">New: Listening Posts integrates with Virtual Agent to deliver pulse survey as an actionable notification on Virtual Agent. Integration with Virtual Agent allows integrating with other communication applications, such as
Slack and Microsoft teams.</dd>
<dt class="dt dlterm">Version 1.0.4 - January 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-listening-posts__ul_fcw_13p_ppb">
<li class="li">ServiceNow Listening Posts helps you capture employee feedback across various touch points, gain insights, and take action quickly to improve the employee service experience.</li>
<li class="li">Admins can create short pulse surveys that can be triggered across various stages of an employee journey to gauge employee sentiment.<div class="p">
<ul class="ul" id="store-rn-hr-listening-posts__ul_gcw_13p_ppb">
<li class="li">Visualize pulse survey metrics to understand overall employee experience.</li>
<li class="li">Gain insights based on country, department, and other parameters.</li>
<li class="li">View average scores, trends, response rates, and summary of responses for surveys under specific themes.</li>
<li class="li">Identify problem areas by drilling down to survey responses with low scores.</li>
</ul>
</div></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-listening-posts.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-listening-posts.html\"><body id=\"store-rn-hr-listening-posts\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-listening-posts\" aria-labelledby=\"title_store-rn-hr-listening-posts\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-listening-posts\"><span class=\"ph\">Listening Posts</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery</span>\n <span class=\"ph\">Listening Posts</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-listening-posts__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d348040e66\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 5.4.5 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-listening-posts__latest-listening-posts\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-listening-posts__ul_o1f_4rc_1fc\">\n <li class=\"li\">Fixed listening_posts_survey_list widget behavior when widget is placed in a column with a width of 6 or less</li>\n <li class=\"li\">Fixed issue associated with radio buttons not updating properly after selecting survey options</li>\n <li class=\"li\">Fixed minor ACL issue</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.4.4 - March 2025</dt>\n <dd class=\"dd\">Updated compatibility to Yokohama only.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.4.2 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Improved security for script includes</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Improved ACLs</li>\n <li class=\"li\">Fixed an internationalization issue</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.5 - January 2024</dt>\n <dd class=\"dd\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.4 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Dark theme compatibility</li>\n <li class=\"li\">Fixed localization issue</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-listening-posts__ul_oz4_vsy_fwb\">\n <li class=\"li\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Now Mobile MESP hrm_todos_page for listening post feedback page to polaris look</li>\n <li class=\"li\">Listening post recordwatcher watching the entire sn_hr_core_task causing performance issues on ticket pag</li>\n <li class=\"li\">In the pulse dashboard, when a theme and a survey is selected, in the selected surveys field. the 'x' mark is missing beside the survey</li>\n <li class=\"li\">Non-Anonymous voluntary feedbacks responses are not visible in voluntary feedback report even though the survey instances are created</li>\n <li class=\"li\">Listening Posts - Response details tab is not following dark theme</li>\n </ul></li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.2 - January 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-listening-posts__ul_tyd_psw_cwb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-listening-posts__ul_bbr_psw_cwb\">\n <li class=\"li\">Now Mobile Employee Service Portal hrm_todos_page for listening post feedback.</li>\n <li class=\"li\">Listening post recordwatcher watching the entire sn_hr_core_task causes performance issues on ticket page.</li>\n <li class=\"li\">In the pulse dashboard, when a theme and a survey are selected in the selected surveys field, the check mark for the survey is missing.</li>\n <li class=\"li\">Non-Anonymous voluntary feedback responses are not visible in the voluntary feedback report, even if the survey instances are created.</li>\n <li class=\"li\">Listening post details tab does not follow the dark theme.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Pulse surveys are now enabled in Journey Accelerator</li>\n <li class=\"li\">Employees and Managers can now answer pulse surveys during the Journey</li>\n <li class=\"li\">Satisfaction score widget has been created to show a manager average satisfaction for a type of Journey across multiple employees</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.3 - May 2022</dt>\n <dd class=\"dd\">This is a patch release which includes fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-listening-posts__ul_q1b_vzy_3sb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-listening-posts__ul_jyv_vzy_3sb\">\n <li class=\"li\">Gather voluntary feedback from employees on portal, employees can share feedback and/or suggestions, voluntary feedback report to synthesize findings from the feedback collected</li>\n <li class=\"li\">Anonymity settings for pulse surveys to empower admins and employees to decide whether or not to share personal info with a survey response</li>\n <li class=\"li\">Configure privacy statement to let survey audience know how their responses/ data will be utilised</li>\n <li class=\"li\">SMS channel support for delivering a Listening posts pulse survey</li>\n <li class=\"li\">Channel analytics view in Pulse dashboard to see breakdown of responses by channels (email/portal/SMS/VA/Mobile)</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.4 - December 2021</dt>\n <dd class=\"dd\">Fixes for Next Experience integration.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.2 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-listening-posts__ul_aw5_54q_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-listening-posts__ul_i3m_v4q_wqb\">\n <li class=\"li\">Listening Posts integrates with User Experience Analytics to interpret employee's journey on the Listening Posts survey widgets. It provides an implicit insight on employee behaviour and their response to\n pulse surveys.</li>\n <li class=\"li\">Added an option to set up conditions to auto-trigger feedback surveys.</li>\n <li class=\"li\">Added an option to publish survey instances immediately without having to run a scheduled job.</li>\n <li class=\"li\">Added new reports in Pulse Dashboard: Average Score by HR Task and Average Score by HR Service.</li>\n <li class=\"li\">Added new filters in Pulse Dashboard: Task Type, HR Task Type, and HR service type.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - May 2021</dt>\n <dd class=\"dd\">New: Listening Posts integrates with Virtual Agent to deliver pulse survey as an actionable notification on Virtual Agent. Integration with Virtual Agent allows integrating with other communication applications, such as\n Slack and Microsoft teams.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - January 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-listening-posts__ul_fcw_13p_ppb\">\n <li class=\"li\">ServiceNow Listening Posts helps you capture employee feedback across various touch points, gain insights, and take action quickly to improve the employee service experience.</li>\n <li class=\"li\">Admins can create short pulse surveys that can be triggered across various stages of an employee journey to gauge employee sentiment.<div class=\"p\">\n <ul class=\"ul\" id=\"store-rn-hr-listening-posts__ul_gcw_13p_ppb\">\n <li class=\"li\">Visualize pulse survey metrics to understand overall employee experience.</li>\n <li class=\"li\">Gain insights based on country, department, and other parameters.</li>\n <li class=\"li\">View average scores, trends, response rates, and summary of responses for surveys under specific themes.</li>\n <li class=\"li\">Identify problem areas by drilling down to survey responses with low scores.</li>\n </ul>\n </div></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Listening Posts release notes
Version history for the HR Service Delivery
Listening Posts on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.4.5 - May 2025
* Fixed:
+ Fixed listening\_posts\_survey\_list widget behavior when widget is placed in a column with a width of 6 or less
+ Fixed issue associated with radio buttons not updating properly after selecting survey options
+ Fixed minor ACL issue
#### Version 5.4.4 - March 2025
Updated compatibility to Yokohama only.
#### Version 5.4.2 - November 2024
* Changed: Improved security for script includes
* Fixed:
+ Improved ACLs
+ Fixed an internationalization issue
#### Version 5.2.5 - January 2024
Security fixes.
#### Version 5.2.4 - August 2023
* Fixed:
+ Dark theme compatibility
+ Fixed localization issue
#### Version 5.1.0 - February 2023
* + Fixed:
- Now Mobile MESP hrm\_todos\_page for listening post feedback page to polaris look
- Listening post recordwatcher watching the entire sn\_hr\_core\_task causing performance issues on ticket pag
- In the pulse dashboard, when a theme and a survey is selected, in the selected surveys field. the 'x' mark is missing beside the survey
- Non-Anonymous voluntary feedbacks responses are not visible in voluntary feedback report even though the survey instances are created
- Listening Posts - Response details tab is not following dark theme
#### Version 5.0.2 - January 2023
* Fixed:
+ Now Mobile Employee Service Portal hrm\_todos\_page for listening post feedback.
+ Listening post recordwatcher watching the entire sn\_hr\_core\_task causes performance issues on ticket page.
+ In the pulse dashboard, when a theme and a survey are selected in the selected surveys field, the check mark for the survey is missing.
+ Non-Anonymous voluntary feedback responses are not visible in the voluntary feedback report, even if the survey instances are created.
+ Listening post details tab does not follow the dark theme.
#### Version 5.0.0 - August 2022
* New:
+ Pulse surveys are now enabled in Journey Accelerator
+ Employees and Managers can now answer pulse surveys during the Journey
+ Satisfaction score widget has been created to show a manager average satisfaction for a type of Journey across multiple employees
#### Version 4.0.3 - May 2022
This is a patch release which includes fixes.
#### Version 4.0.2 - February 2022
* New:
+ Gather voluntary feedback from employees on portal, employees can share feedback and/or suggestions, voluntary feedback report to synthesize findings from the feedback collected
+ Anonymity settings for pulse surveys to empower admins and employees to decide whether or not to share personal info with a survey response
+ Configure privacy statement to let survey audience know how their responses/ data will be utilised
+ SMS channel support for delivering a Listening posts pulse survey
+ Channel analytics view in Pulse dashboard to see breakdown of responses by channels (email/portal/SMS/VA/Mobile)
#### Version 3.0.4 - December 2021
Fixes for Next Experience integration.
#### Version 3.0.2 - September 2021
* New:
+ Listening Posts integrates with User Experience Analytics to interpret employee's journey on the Listening Posts survey widgets. It provides an implicit insight on employee behaviour and their response to
pulse surveys.
+ Added an option to set up conditions to auto-trigger feedback surveys.
+ Added an option to publish survey instances immediately without having to run a scheduled job.
+ Added new reports in Pulse Dashboard: Average Score by HR Task and Average Score by HR Service.
+ Added new filters in Pulse Dashboard: Task Type, HR Task Type, and HR service type.
#### Version 2.0.0 - May 2021
New: Listening Posts integrates with Virtual Agent to deliver pulse survey as an actionable notification on Virtual Agent. Integration with Virtual Agent allows integrating with other communication applications, such as
Slack and Microsoft teams.
#### Version 1.0.4 - January 2021
* ServiceNow Listening Posts helps you capture employee feedback across various touch points, gain insights, and take action quickly to improve the employee service experience.
* Admins can create short pulse surveys that can be triggered across various stages of an employee journey to gauge employee sentiment.
+ Visualize pulse survey metrics to understand overall employee experience.
+ Gain insights based on country, department, and other parameters.
+ View average scores, trends, response rates, and summary of responses for surveys under specific themes.
+ Identify problem areas by drilling down to survey responses with low scores.
| ---
title: Listening Posts release notes
description: Version history for the HR Service Delivery Listening Posts on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Listening Posts release notes
Version history for the HR Service Delivery
Listening Posts on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.4.5 - May 2025
* Fixed:
+ Fixed listening\_posts\_survey\_list widget behavior when widget is placed in a column with a width of 6 or less
+ Fixed issue associated with radio buttons not updating properly after selecting survey options
+ Fixed minor ACL issue
#### Version 5.4.4 - March 2025
Updated compatibility to Yokohama only.
#### Version 5.4.2 - November 2024
* Changed: Improved security for script includes
* Fixed:
+ Improved ACLs
+ Fixed an internationalization issue
#### Version 5.2.5 - January 2024
Security fixes.
#### Version 5.2.4 - August 2023
* Fixed:
+ Dark theme compatibility
+ Fixed localization issue
#### Version 5.1.0 - February 2023
* + Fixed:
- Now Mobile MESP hrm\_todos\_page for listening post feedback page to polaris look
- Listening post recordwatcher watching the entire sn\_hr\_core\_task causing performance issues on ticket pag
- In the pulse dashboard, when a theme and a survey is selected, in the selected surveys field. the 'x' mark is missing beside the survey
- Non-Anonymous voluntary feedbacks responses are not visible in voluntary feedback report even though the survey instances are created
- Listening Posts - Response details tab is not following dark theme
#### Version 5.0.2 - January 2023
* Fixed:
+ Now Mobile Employee Service Portal hrm\_todos\_page for listening post feedback.
+ Listening post recordwatcher watching the entire sn\_hr\_core\_task causes performance issues on ticket page.
+ In the pulse dashboard, when a theme and a survey are selected in the selected surveys field, the check mark for the survey is missing.
+ Non-Anonymous voluntary feedback responses are not visible in the voluntary feedback report, even if the survey instances are created.
+ Listening post details tab does not follow the dark theme.
#### Version 5.0.0 - August 2022
* New:
+ Pulse surveys are now enabled in Journey Accelerator
+ Employees and Managers can now answer pulse surveys during the Journey
+ Satisfaction score widget has been created to show a manager average satisfaction for a type of Journey across multiple employees
#### Version 4.0.3 - May 2022
This is a patch release which includes fixes.
#### Version 4.0.2 - February 2022
* New:
+ Gather voluntary feedback from employees on portal, employees can share feedback and/or suggestions, voluntary feedback report to synthesize findings from the feedback collected
+ Anonymity settings for pulse surveys to empower admins and employees to decide whether or not to share personal info with a survey response
+ Configure privacy statement to let survey audience know how their responses/ data will be utilised
+ SMS channel support for delivering a Listening posts pulse survey
+ Channel analytics view in Pulse dashboard to see breakdown of responses by channels (email/portal/SMS/VA/Mobile)
#### Version 3.0.4 - December 2021
Fixes for Next Experience integration.
#### Version 3.0.2 - September 2021
* New:
+ Listening Posts integrates with User Experience Analytics to interpret employee's journey on the Listening Posts survey widgets. It provides an implicit insight on employee behaviour and their response to
pulse surveys.
+ Added an option to set up conditions to auto-trigger feedback surveys.
+ Added an option to publish survey instances immediately without having to run a scheduled job.
+ Added new reports in Pulse Dashboard: Average Score by HR Task and Average Score by HR Service.
+ Added new filters in Pulse Dashboard: Task Type, HR Task Type, and HR service type.
#### Version 2.0.0 - May 2021
New: Listening Posts integrates with Virtual Agent to deliver pulse survey as an actionable notification on Virtual Agent. Integration with Virtual Agent allows integrating with other communication applications, such as
Slack and Microsoft teams.
#### Version 1.0.4 - January 2021
* ServiceNow Listening Posts helps you capture employee feedback across various touch points, gain insights, and take action quickly to improve the employee service experience.
* Admins can create short pulse surveys that can be triggered across various stages of an employee journey to gauge employee sentiment.
+ Visualize pulse survey metrics to understand overall employee experience.
+ Gain insights based on country, department, and other parameters.
+ View average scores, trends, response rates, and summary of responses for surveys under specific themes.
+ Identify problem areas by drilling down to survey responses with low scores.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-magnit.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-magnit.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-magnit.html | HR Service Delivery Integration with Magnit release notes | Version history for the HR Service Delivery Integration with Magnit application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-magnit.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-magnit.html"><body id="store-rn-hr-magnit"><main role="main"><article role="article" class="dita" id="store-rn-hr-magnit" aria-labelledby="title_store-rn-hr-magnit">
<h1 class="title topictitle1" id="title_store-rn-hr-magnit"><span class="ph">HR Service Delivery Integration with Magnit</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery Integration with Magnit</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-magnit__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d125240e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.1.2 - February 2024</dt>
<dd class="dd" id="store-rn-hr-magnit__latest-store-rn-hr-magnit">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.1.1 - January 2024</dt>
<dd class="dd">Fixed: Improved tables' security by fixing ACLs with empty roles.</dd>
<dt class="dt dlterm">Version 2.1.0 - May 2023</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-magnit__ul_fqj_kmd_3xb">
<li class="li">Ability to sync the status of an onboarding item, with Magnit - WAND system.</li>
<li class="li">Ability to transfer attachments, which are assigned at the onboarding task level.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-magnit__ul_ny1_ptb_mxb">
<li class="li">With HR Service Delivery and Magnit better together, facilitate importing contingent worker data and onboarding items from Magnit into ServiceNow.</li>
<li class="li">Subsequently, an HR profile record is created and tracked for fulfilment in ServiceNow using Lifecycle Events.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # HR Service Delivery Integration with Magnit release notes
Version history for the HR Service Delivery Integration with Magnit application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.2 - February 2024
Minor fixes.
#### Version 2.1.1 - January 2024
Fixed: Improved tables' security by fixing ACLs with empty roles.
#### Version 2.1.0 - May 2023
New:
* Ability to sync the status of an onboarding item, with Magnit - WAND system.
* Ability to transfer attachments, which are assigned at the onboarding task level.
#### Version 2.0.0 - February 2023
* With HR Service Delivery and Magnit better together, facilitate importing contingent worker data and onboarding items from Magnit into ServiceNow.
* Subsequently, an HR profile record is created and tracked for fulfilment in ServiceNow using Lifecycle Events.
| ---
title: HR Service Delivery Integration with Magnit release notes
description: Version history for the HR Service Delivery Integration with Magnit application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Service Delivery Integration with Magnit release notes
Version history for the HR Service Delivery Integration with Magnit application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.2 - February 2024
Minor fixes.
#### Version 2.1.1 - January 2024
Fixed: Improved tables' security by fixing ACLs with empty roles.
#### Version 2.1.0 - May 2023
New:
* Ability to sync the status of an onboarding item, with Magnit - WAND system.
* Ability to transfer attachments, which are assigned at the onboarding task level.
#### Version 2.0.0 - February 2023
* With HR Service Delivery and Magnit better together, facilitate importing contingent worker data and onboarding items from Magnit into ServiceNow.
* Subsequently, an HR profile record is created and tracked for fulfilment in ServiceNow using Lifecycle Events.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-manager-hub.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-manager-hub.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-manager-hub.html | Manager Hub release notes | Version history for the Manager Hub application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-manager-hub.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-manager-hub.html"><body id="store-rn-hr-manager-hub"><main role="main"><article role="article" class="dita" id="store-rn-hr-manager-hub" aria-labelledby="title_store-rn-hr-manager-hub">
<h1 class="title topictitle1" id="title_store-rn-hr-manager-hub"><span class="ph">Manager Hub</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Manager Hub</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-manager-hub__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d217602e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.6.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">There are no customer facing changes in this release</li>
<li class="li">Back-end change for Manager Hub to support Proactive Prompts directed to the manager persona, without associating the prompt with any employee personas</li>
</ul></dd>
<dt class="dt dlterm">Version 4.5.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-manager-hub__latest-store-rn-hr-manager-hub"><ol class="ol">
<li class="li">Coral theme support</li>
<li class="li">Ability for managers to request and view feedback on employees' skills</li>
</ol></dd>
<dt class="dt dlterm">Version 4.4.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New Feature: Multi-manager reporting <ul class="ul">
<li class="li">Manager Hub now supports dynamic organizational needs by simplifying visibility into complex reporting structures, including matrix, project-based, and cross-functional hierarchies. This feature empowers
managers with clear insights to improve decision-making, user satisfaction, and productivity.</li>
</ul>
</li>
<li class="li">Improved Skill Score Analysis <ul class="ul" id="store-rn-hr-manager-hub__ul_hz3_gwp_c2c">
<li class="li">Managers can now track skill proficiency against minimum target levels, enabling precise identification of skill gaps. This includes assigning targeted learning resources to support employee growth and a
detailed progress view for monitoring individual development effectively.</li>
</ul>
</li>
<li class="li">Improved User Experience <ul class="ul" id="store-rn-hr-manager-hub__ul_pkq_gwp_c2c">
<li class="li">Additional UX improvements streamline interaction within the Manager Hub, ensuring a seamless experience for our users.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.3.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Updated:<ul class="ul" id="store-rn-hr-manager-hub__ul_kvg_nbl_fdc">
<li class="li">Use "Schedule a conversation" when Manager Hub is integrated with Microsoft Outlook, enabling conversation scheduling between managers and employees.</li>
<li class="li">Use "Create a conversation" when Manager Hub is not integrated with Microsoft Outlook, enabling manager-employee conversation scheduling.</li>
<li class="li">Ability to view upcoming or in-progress conversations from the employee modal.</li>
<li class="li">Improved skill validation flyouts to review and validate employee skill proficiencies.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.2.2 - August 2024</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 4.1.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Minor UI bug fixes</li>
<li class="li">Empty ACL fixes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.1 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Know your team's skills:<ul class="ul" id="store-rn-hr-manager-hub__ul_hlr_lds_d1c">
<li class="li">View your team's strong skills gain insight into which team members posses those strong skills. Understand the skills in the team that need attention along with the details of team members who might need
upskilling.</li>
<li class="li">Get an overview of different skills that your team members possess along with the total number of team members who posess that skill across the team. View the total number of skills in your team along with the
breakdown of total required skills for the team members and the total additional skills of the team members.</li>
<li class="li">Help your employees utilize different tools of Employee Growth and Development such as learning, growth plans, mentoring to build new skills or bridge existing skill gaps.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-manager-hub__ul_hcg_xb1_2yb">
<li class="li">New:<ul class="ul" id="store-rn-hr-manager-hub__ul_sr2_yb1_2yb">
<li class="li">When installed, Manager Hub is now augmented with the new Employee Growth and Development capabilities.<ul class="ul" id="store-rn-hr-manager-hub__ul_yyb_yb1_2yb">
<li class="li">Skill profile added to the employee profile</li>
<li class="li">Growth Plans accessible from the main navigation</li>
<li class="li">Conversations accessible from the main navigation</li>
<li class="li">Aspirations accessible from employee overview</li>
</ul></li>
<li class="li">Assign Learning<ul class="ul" id="store-rn-hr-manager-hub__ul_cx1_zb1_2yb">
<li class="li">Managers can now assign learning to the team or individuals directly from Manager Hub.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">"Team insights" tab provides data visualizations (charts, graphs) to show managers aggregated stats and trends about key team activities</li>
<li class="li">Out of the box reports and KPIs for managers that are used in Team Insights</li>
<li class="li">Out of the box Proactive Prompts for managers for Team Insights</li>
</ul></li>
<li class="li">Changed: Tab design for accessibility and other UX improvements</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.3 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Links on embedded Now Mobile pages</li>
<li class="li">To-do filter configurations for Universal request tasks</li>
<li class="li">Improved interactions for keyboard navigations</li>
<li class="li">Pseudo-translation text in Manager library</li>
<li class="li">Usability and interaction improvements for Your team page</li>
<li class="li">Other user experience and visual improvements</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-manager-hub__ul_xbz_dvb_mxb">
<li class="li">Manager Hub delivers a purpose-built destination for people leaders to stay informed and engaged with their teams by leveraging personalized resources to guide their leadership journey. With access from Employee
Center, managers can view a summary of team insights and action items for employee journeys, daily team stats, important dates, tasks, and requests. Notifications and alerts encourage people leaders to take quick
action to the team's most urgent needs and stay ahead of important matters. Curated content like company news and announcements, related knowledge articles, guides, and tips, gives managers a single destination to
access the tools needed to lead their teams.</li>
<li class="li">It helps managers by:<ul class="ul" id="store-rn-hr-manager-hub__ul_awg_fvb_mxb">
<li class="li">Improving visibility into the teams current needs and upcoming activities</li>
<li class="li">Providing a single starting place to find resources and take action</li>
<li class="li">Driving focus and prioritize acting on what's most urgent or engaging for the team</li>
<li class="li">Receiving personalized communications and a curated a way to discover available content from the organization that is just for managers and leaders</li>
</ul></li>
<li class="li">Embedded within Employee Center, managers can access focused summaries, recommended actions, deep insights, and find communications and resources from their organization just for leaders. This serves as a starting
point to easily access and get directed to other pages in Employee Center, applications in ServiceNow or external resources and tools.</li>
<li class="li">Organizations can tailor the information that managers see and actions they can take for their team across multiple ServiceNow applications and data sources, and curate the content and communications they provide to
managers.</li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-manager-hub.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-manager-hub.html\"><body id=\"store-rn-hr-manager-hub\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-manager-hub\" aria-labelledby=\"title_store-rn-hr-manager-hub\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-manager-hub\"><span class=\"ph\">Manager Hub</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Manager Hub</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-manager-hub__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d217602e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 4.6.0 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">There are no customer facing changes in this release</li>\n <li class=\"li\">Back-end change for Manager Hub to support Proactive Prompts directed to the manager persona, without associating the prompt with any employee personas</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.5.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-manager-hub__latest-store-rn-hr-manager-hub\"><ol class=\"ol\">\n <li class=\"li\">Coral theme support</li>\n <li class=\"li\">Ability for managers to request and view feedback on employees' skills</li>\n </ol></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.4.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New Feature: Multi-manager reporting <ul class=\"ul\">\n <li class=\"li\">Manager Hub now supports dynamic organizational needs by simplifying visibility into complex reporting structures, including matrix, project-based, and cross-functional hierarchies. This feature empowers\n managers with clear insights to improve decision-making, user satisfaction, and productivity.</li>\n </ul>\n </li>\n <li class=\"li\">Improved Skill Score Analysis <ul class=\"ul\" id=\"store-rn-hr-manager-hub__ul_hz3_gwp_c2c\">\n <li class=\"li\">Managers can now track skill proficiency against minimum target levels, enabling precise identification of skill gaps. This includes assigning targeted learning resources to support employee growth and a\n detailed progress view for monitoring individual development effectively.</li>\n </ul>\n </li>\n <li class=\"li\">Improved User Experience <ul class=\"ul\" id=\"store-rn-hr-manager-hub__ul_pkq_gwp_c2c\">\n <li class=\"li\">Additional UX improvements streamline interaction within the Manager Hub, ensuring a seamless experience for our users.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.3.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Updated:<ul class=\"ul\" id=\"store-rn-hr-manager-hub__ul_kvg_nbl_fdc\">\n <li class=\"li\">Use "Schedule a conversation" when Manager Hub is integrated with Microsoft Outlook, enabling conversation scheduling between managers and employees.</li>\n <li class=\"li\">Use "Create a conversation" when Manager Hub is not integrated with Microsoft Outlook, enabling manager-employee conversation scheduling.</li>\n <li class=\"li\">Ability to view upcoming or in-progress conversations from the employee modal.</li>\n <li class=\"li\">Improved skill validation flyouts to review and validate employee skill proficiencies.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.2 - August 2024</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Minor UI bug fixes</li>\n <li class=\"li\">Empty ACL fixes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Know your team's skills:<ul class=\"ul\" id=\"store-rn-hr-manager-hub__ul_hlr_lds_d1c\">\n <li class=\"li\">View your team's strong skills gain insight into which team members posses those strong skills. Understand the skills in the team that need attention along with the details of team members who might need\n upskilling.</li>\n <li class=\"li\">Get an overview of different skills that your team members possess along with the total number of team members who posess that skill across the team. View the total number of skills in your team along with the\n breakdown of total required skills for the team members and the total additional skills of the team members.</li>\n <li class=\"li\">Help your employees utilize different tools of Employee Growth and Development such as learning, growth plans, mentoring to build new skills or bridge existing skill gaps.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-manager-hub__ul_hcg_xb1_2yb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-manager-hub__ul_sr2_yb1_2yb\">\n <li class=\"li\">When installed, Manager Hub is now augmented with the new Employee Growth and Development capabilities.<ul class=\"ul\" id=\"store-rn-hr-manager-hub__ul_yyb_yb1_2yb\">\n <li class=\"li\">Skill profile added to the employee profile</li>\n <li class=\"li\">Growth Plans accessible from the main navigation</li>\n <li class=\"li\">Conversations accessible from the main navigation</li>\n <li class=\"li\">Aspirations accessible from employee overview</li>\n </ul></li>\n <li class=\"li\">Assign Learning<ul class=\"ul\" id=\"store-rn-hr-manager-hub__ul_cx1_zb1_2yb\">\n <li class=\"li\">Managers can now assign learning to the team or individuals directly from Manager Hub.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">"Team insights" tab provides data visualizations (charts, graphs) to show managers aggregated stats and trends about key team activities</li>\n <li class=\"li\">Out of the box reports and KPIs for managers that are used in Team Insights</li>\n <li class=\"li\">Out of the box Proactive Prompts for managers for Team Insights</li>\n </ul></li>\n <li class=\"li\">Changed: Tab design for accessibility and other UX improvements</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Links on embedded Now Mobile pages</li>\n <li class=\"li\">To-do filter configurations for Universal request tasks</li>\n <li class=\"li\">Improved interactions for keyboard navigations</li>\n <li class=\"li\">Pseudo-translation text in Manager library</li>\n <li class=\"li\">Usability and interaction improvements for Your team page</li>\n <li class=\"li\">Other user experience and visual improvements</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-manager-hub__ul_xbz_dvb_mxb\">\n <li class=\"li\">Manager Hub delivers a purpose-built destination for people leaders to stay informed and engaged with their teams by leveraging personalized resources to guide their leadership journey. With access from Employee\n Center, managers can view a summary of team insights and action items for employee journeys, daily team stats, important dates, tasks, and requests. Notifications and alerts encourage people leaders to take quick\n action to the team's most urgent needs and stay ahead of important matters. Curated content like company news and announcements, related knowledge articles, guides, and tips, gives managers a single destination to\n access the tools needed to lead their teams.</li>\n <li class=\"li\">It helps managers by:<ul class=\"ul\" id=\"store-rn-hr-manager-hub__ul_awg_fvb_mxb\">\n <li class=\"li\">Improving visibility into the teams current needs and upcoming activities</li>\n <li class=\"li\">Providing a single starting place to find resources and take action</li>\n <li class=\"li\">Driving focus and prioritize acting on what's most urgent or engaging for the team</li>\n <li class=\"li\">Receiving personalized communications and a curated a way to discover available content from the organization that is just for managers and leaders</li>\n </ul></li>\n <li class=\"li\">Embedded within Employee Center, managers can access focused summaries, recommended actions, deep insights, and find communications and resources from their organization just for leaders. This serves as a starting\n point to easily access and get directed to other pages in Employee Center, applications in ServiceNow or external resources and tools.</li>\n <li class=\"li\">Organizations can tailor the information that managers see and actions they can take for their team across multiple ServiceNow applications and data sources, and curate the content and communications they provide to\n managers.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Manager Hub release notes
Version history for the Manager Hub application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.6.0 - August 2025
* There are no customer facing changes in this release
* Back-end change for Manager Hub to support Proactive Prompts directed to the manager persona, without associating the prompt with any employee personas
#### Version 4.5.0 - May 2025
1. Coral theme support
2. Ability for managers to request and view feedback on employees' skills
#### Version 4.4.0 - February 2025
* New Feature: Multi-manager reporting
+ Manager Hub now supports dynamic organizational needs by simplifying visibility into complex reporting structures, including matrix, project-based, and cross-functional hierarchies. This feature empowers
managers with clear insights to improve decision-making, user satisfaction, and productivity.
* Improved Skill Score Analysis
+ Managers can now track skill proficiency against minimum target levels, enabling precise identification of skill gaps. This includes assigning targeted learning resources to support employee growth and a
detailed progress view for monitoring individual development effectively.
* Improved User Experience
+ Additional UX improvements streamline interaction within the Manager Hub, ensuring a seamless experience for our users.
#### Version 4.3.0 - November 2024
* Updated:
+ Use "Schedule a conversation" when Manager Hub is integrated with Microsoft Outlook, enabling conversation scheduling between managers and employees.
+ Use "Create a conversation" when Manager Hub is not integrated with Microsoft Outlook, enabling manager-employee conversation scheduling.
+ Ability to view upcoming or in-progress conversations from the employee modal.
+ Improved skill validation flyouts to review and validate employee skill proficiencies.
#### Version 4.2.2 - August 2024
Minor bug fixes.
#### Version 4.1.0 - May 2024
* Fixed:
+ Minor UI bug fixes
+ Empty ACL fixes
#### Version 4.0.1 - February 2024
* New: Know your team's skills:
+ View your team's strong skills gain insight into which team members posses those strong skills. Understand the skills in the team that need attention along with the details of team members who might need
upskilling.
+ Get an overview of different skills that your team members possess along with the total number of team members who posess that skill across the team. View the total number of skills in your team along with the
breakdown of total required skills for the team members and the total additional skills of the team members.
+ Help your employees utilize different tools of Employee Growth and Development such as learning, growth plans, mentoring to build new skills or bridge existing skill gaps.
#### Version 3.0.0 - August 2023
* New:
+ When installed, Manager Hub is now augmented with the new Employee Growth and Development capabilities.
- Skill profile added to the employee profile
- Growth Plans accessible from the main navigation
- Conversations accessible from the main navigation
- Aspirations accessible from employee overview
+ Assign Learning
- Managers can now assign learning to the team or individuals directly from Manager Hub.
#### Version 2.0.0 - February 2023
* New:
+ "Team insights" tab provides data visualizations (charts, graphs) to show managers aggregated stats and trends about key team activities
+ Out of the box reports and KPIs for managers that are used in Team Insights
+ Out of the box Proactive Prompts for managers for Team Insights
* Changed: Tab design for accessibility and other UX improvements
#### Version 1.0.3 - November 2022
* Fixed:
+ Links on embedded Now Mobile pages
+ To-do filter configurations for Universal request tasks
+ Improved interactions for keyboard navigations
+ Pseudo-translation text in Manager library
+ Usability and interaction improvements for Your team page
+ Other user experience and visual improvements
#### Version 1.0.0 - August 2022
* Manager Hub delivers a purpose-built destination for people leaders to stay informed and engaged with their teams by leveraging personalized resources to guide their leadership journey. With access from Employee
Center, managers can view a summary of team insights and action items for employee journeys, daily team stats, important dates, tasks, and requests. Notifications and alerts encourage people leaders to take quick
action to the team's most urgent needs and stay ahead of important matters. Curated content like company news and announcements, related knowledge articles, guides, and tips, gives managers a single destination to
access the tools needed to lead their teams.
* It helps managers by:
+ Improving visibility into the teams current needs and upcoming activities
+ Providing a single starting place to find resources and take action
+ Driving focus and prioritize acting on what's most urgent or engaging for the team
+ Receiving personalized communications and a curated a way to discover available content from the organization that is just for managers and leaders
* Embedded within Employee Center, managers can access focused summaries, recommended actions, deep insights, and find communications and resources from their organization just for leaders. This serves as a starting
point to easily access and get directed to other pages in Employee Center, applications in ServiceNow or external resources and tools.
* Organizations can tailor the information that managers see and actions they can take for their team across multiple ServiceNow applications and data sources, and curate the content and communications they provide to
managers.
| ---
title: Manager Hub release notes
description: Version history for the Manager Hub application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Manager Hub release notes
Version history for the Manager Hub application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.6.0 - August 2025
* There are no customer facing changes in this release
* Back-end change for Manager Hub to support Proactive Prompts directed to the manager persona, without associating the prompt with any employee personas
#### Version 4.5.0 - May 2025
1. Coral theme support
2. Ability for managers to request and view feedback on employees' skills
#### Version 4.4.0 - February 2025
* New Feature: Multi-manager reporting
+ Manager Hub now supports dynamic organizational needs by simplifying visibility into complex reporting structures, including matrix, project-based, and cross-functional hierarchies. This feature empowers
managers with clear insights to improve decision-making, user satisfaction, and productivity.
* Improved Skill Score Analysis
+ Managers can now track skill proficiency against minimum target levels, enabling precise identification of skill gaps. This includes assigning targeted learning resources to support employee growth and a
detailed progress view for monitoring individual development effectively.
* Improved User Experience
+ Additional UX improvements streamline interaction within the Manager Hub, ensuring a seamless experience for our users.
#### Version 4.3.0 - November 2024
* Updated:
+ Use "Schedule a conversation" when Manager Hub is integrated with Microsoft Outlook, enabling conversation scheduling between managers and employees.
+ Use "Create a conversation" when Manager Hub is not integrated with Microsoft Outlook, enabling manager-employee conversation scheduling.
+ Ability to view upcoming or in-progress conversations from the employee modal.
+ Improved skill validation flyouts to review and validate employee skill proficiencies.
#### Version 4.2.2 - August 2024
Minor bug fixes.
#### Version 4.1.0 - May 2024
* Fixed:
+ Minor UI bug fixes
+ Empty ACL fixes
#### Version 4.0.1 - February 2024
* New: Know your team's skills:
+ View your team's strong skills gain insight into which team members posses those strong skills. Understand the skills in the team that need attention along with the details of team members who might need
upskilling.
+ Get an overview of different skills that your team members possess along with the total number of team members who posess that skill across the team. View the total number of skills in your team along with the
breakdown of total required skills for the team members and the total additional skills of the team members.
+ Help your employees utilize different tools of Employee Growth and Development such as learning, growth plans, mentoring to build new skills or bridge existing skill gaps.
#### Version 3.0.0 - August 2023
* New:
+ When installed, Manager Hub is now augmented with the new Employee Growth and Development capabilities.
- Skill profile added to the employee profile
- Growth Plans accessible from the main navigation
- Conversations accessible from the main navigation
- Aspirations accessible from employee overview
+ Assign Learning
- Managers can now assign learning to the team or individuals directly from Manager Hub.
#### Version 2.0.0 - February 2023
* New:
+ "Team insights" tab provides data visualizations (charts, graphs) to show managers aggregated stats and trends about key team activities
+ Out of the box reports and KPIs for managers that are used in Team Insights
+ Out of the box Proactive Prompts for managers for Team Insights
* Changed: Tab design for accessibility and other UX improvements
#### Version 1.0.3 - November 2022
* Fixed:
+ Links on embedded Now Mobile pages
+ To-do filter configurations for Universal request tasks
+ Improved interactions for keyboard navigations
+ Pseudo-translation text in Manager library
+ Usability and interaction improvements for Your team page
+ Other user experience and visual improvements
#### Version 1.0.0 - August 2022
* Manager Hub delivers a purpose-built destination for people leaders to stay informed and engaged with their teams by leveraging personalized resources to guide their leadership journey. With access from Employee
Center, managers can view a summary of team insights and action items for employee journeys, daily team stats, important dates, tasks, and requests. Notifications and alerts encourage people leaders to take quick
action to the team's most urgent needs and stay ahead of important matters. Curated content like company news and announcements, related knowledge articles, guides, and tips, gives managers a single destination to
access the tools needed to lead their teams.
* It helps managers by:
+ Improving visibility into the teams current needs and upcoming activities
+ Providing a single starting place to find resources and take action
+ Driving focus and prioritize acting on what's most urgent or engaging for the team
+ Receiving personalized communications and a curated a way to discover available content from the organization that is just for managers and leaders
* Embedded within Employee Center, managers can access focused summaries, recommended actions, deep insights, and find communications and resources from their organization just for leaders. This serves as a starting
point to easily access and get directed to other pages in Employee Center, applications in ServiceNow or external resources and tools.
* Organizations can tailor the information that managers see and actions they can take for their team across multiple ServiceNow applications and data sources, and curate the content and communications they provide to
managers.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-mobile.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-mobile.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-mobile.html | HR Service Delivery for mobile release notes | Version history for the HR Service Delivery for mobile on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-mobile.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-mobile.html"><body id="store-rn-hr-mobile"><main role="main"><article role="article" class="dita" id="store-rn-hr-mobile" aria-labelledby="title_store-rn-hr-mobile">
<h1 class="title topictitle1" id="title_store-rn-hr-mobile">HR Service Delivery for mobile release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the HR Service Delivery for mobile on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-hr-mobile__section_ebr_bfj_3qb">
<div class="p">
<div class="note important note_important" id="store-rn-hr-mobile__note_fbr_bfj_3qb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-mobile__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-hr-mobile__section_gbr_bfj_3qb"><h2 id="d552158e58" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-hr-mobile__dl_hbr_bfj_3qb">
<dt class="dt dlterm">Version 21.2.7 - May 2025</dt>
<dd class="dd" id="store-rn-hr-mobile__latest-store-rn-hr-mobile">Fixed: Minor changes related to UI theming.</dd>
<dt class="dt dlterm">Version 21.2.6 - February 2025</dt>
<dd class="dd">Fixed: Minor bug fixes.</dd>
<dt class="dt dlterm">Version 21.2.5 - December 2024</dt>
<dd class="dd">Fixed: The push notification for an HR case in Now Mobile shows incomplete message.</dd>
<dt class="dt dlterm">Version 21.2.4 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The Subject person field in the HR case on Now Mobile will refer to the Subject person profile tofetch the data.</li>
<li class="li">Attachments added from Now Mobile to HR cases for Lifecycle event cases are associated with the Lifecycle event case table.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 21.2.3 - May 2024</dt>
<dd class="dd">An authorization issue is fixed.</dd>
<dt class="dt dlterm">Version 21.2.2 - February 2024</dt>
<dd class="dd">This version of Now Mobile app enables the next experience for the Mobile along with some important fixes.</dd>
<dt class="dt dlterm">Version 21.2.0 - August 2023</dt>
<dd class="dd">This version of Now Mobile app enables the next experience for the Mobile along with some important fixes.</dd>
<dt class="dt dlterm">Version 21.1.1 - May 2023</dt>
<dd class="dd">Fixed: This version includes a fix to enable new versions of i10n/i18n tools.</dd>
<dt class="dt dlterm">Version 21.1.0 - February 2023</dt>
<dd class="dd">New: This version of Now Mobile app enables the next experience for the Mobile along with some important fixes.</dd>
<dt class="dt dlterm">Version 25.0.1 - May 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-mobile__ul_ymh_stb_mxb">
<li class="li">New:<ul class="ul" id="store-rn-hr-mobile__ul_lm1_ttb_mxb">
<li class="li">Improved navigation with the Quick links section on the home screen.</li>
<li class="li">Added content recommendations with the Recommended for you section on the support tab.</li>
<li class="li">Introduced cross-channel favorites feature; access all favorites, favorite articles, and requests from the Now Mobile app.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 21.0.5 - November 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-mobile__ul_fht_l3g_4rb">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-mobile__ul_fll_m3g_4rb">
<li class="li">Plugin Repair issue in multi node environment is fixed</li>
<li class="li">Hide section if empty checkbox in My onboarding record of Now mobile and Now onboarding Nav is fixed</li>
<li class="li">Cosmetic issue related to request form page is fixed</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 21.0.4 - July 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-mobile__ul_ths_pnh_dpb">
<li class="li">New: <ul class="ul" id="store-rn-hr-mobile__ul_lt4_dfj_3qb">
<li class="li">New Allows employees to search or browse for HR services</li>
<li class="li">Allows employees to submit HR requests</li>
<li class="li">Employees can chat with a virtual agent</li>
<li class="li">Can view and complete assigned tasks</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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access all favorites, favorite articles, and requests from the Now Mobile app.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 21.0.5 - November 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-mobile__ul_fht_l3g_4rb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-mobile__ul_fll_m3g_4rb\">\n <li class=\"li\">Plugin Repair issue in multi node environment is fixed</li>\n <li class=\"li\">Hide section if empty checkbox in My onboarding record of Now mobile and Now onboarding Nav is fixed</li>\n <li class=\"li\">Cosmetic issue related to request form page is fixed</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 21.0.4 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-mobile__ul_ths_pnh_dpb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-hr-mobile__ul_lt4_dfj_3qb\">\n <li class=\"li\">New Allows employees to search or browse for HR services</li>\n <li class=\"li\">Allows employees to submit HR requests</li>\n <li class=\"li\">Employees can chat with a virtual agent</li>\n <li class=\"li\">Can view and complete assigned tasks</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # HR Service Delivery for mobile release notes
Version history for the HR Service Delivery for mobile on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.2.7 - May 2025
Fixed: Minor changes related to UI theming.
#### Version 21.2.6 - February 2025
Fixed: Minor bug fixes.
#### Version 21.2.5 - December 2024
Fixed: The push notification for an HR case in Now Mobile shows incomplete message.
#### Version 21.2.4 - August 2024
* The Subject person field in the HR case on Now Mobile will refer to the Subject person profile tofetch the data.
* Attachments added from Now Mobile to HR cases for Lifecycle event cases are associated with the Lifecycle event case table.
#### Version 21.2.3 - May 2024
An authorization issue is fixed.
#### Version 21.2.2 - February 2024
This version of Now Mobile app enables the next experience for the Mobile along with some important fixes.
#### Version 21.2.0 - August 2023
This version of Now Mobile app enables the next experience for the Mobile along with some important fixes.
#### Version 21.1.1 - May 2023
Fixed: This version includes a fix to enable new versions of i10n/i18n tools.
#### Version 21.1.0 - February 2023
New: This version of Now Mobile app enables the next experience for the Mobile along with some important fixes.
#### Version 25.0.1 - May 2022
* New:
+ Improved navigation with the Quick links section on the home screen.
+ Added content recommendations with the Recommended for you section on the support tab.
+ Introduced cross-channel favorites feature; access all favorites, favorite articles, and requests from the Now Mobile app.
#### Version 21.0.5 - November 2021
* Fixed:
+ Plugin Repair issue in multi node environment is fixed
+ Hide section if empty checkbox in My onboarding record of Now mobile and Now onboarding Nav is fixed
+ Cosmetic issue related to request form page is fixed
#### Version 21.0.4 - July 2021
* New:
+ New Allows employees to search or browse for HR services
+ Allows employees to submit HR requests
+ Employees can chat with a virtual agent
+ Can view and complete assigned tasks
| ---
title: HR Service Delivery for mobile release notes
description: Version history for the HR Service Delivery for mobile on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Service Delivery for mobile release notes
Version history for the HR Service Delivery for mobile on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.2.7 - May 2025
Fixed: Minor changes related to UI theming.
#### Version 21.2.6 - February 2025
Fixed: Minor bug fixes.
#### Version 21.2.5 - December 2024
Fixed: The push notification for an HR case in Now Mobile shows incomplete message.
#### Version 21.2.4 - August 2024
* The Subject person field in the HR case on Now Mobile will refer to the Subject person profile tofetch the data.
* Attachments added from Now Mobile to HR cases for Lifecycle event cases are associated with the Lifecycle event case table.
#### Version 21.2.3 - May 2024
An authorization issue is fixed.
#### Version 21.2.2 - February 2024
This version of Now Mobile app enables the next experience for the Mobile along with some important fixes.
#### Version 21.2.0 - August 2023
This version of Now Mobile app enables the next experience for the Mobile along with some important fixes.
#### Version 21.1.1 - May 2023
Fixed: This version includes a fix to enable new versions of i10n/i18n tools.
#### Version 21.1.0 - February 2023
New: This version of Now Mobile app enables the next experience for the Mobile along with some important fixes.
#### Version 25.0.1 - May 2022
* New:
+ Improved navigation with the Quick links section on the home screen.
+ Added content recommendations with the Recommended for you section on the support tab.
+ Introduced cross-channel favorites feature; access all favorites, favorite articles, and requests from the Now Mobile app.
#### Version 21.0.5 - November 2021
* Fixed:
+ Plugin Repair issue in multi node environment is fixed
+ Hide section if empty checkbox in My onboarding record of Now mobile and Now onboarding Nav is fixed
+ Cosmetic issue related to request form page is fixed
#### Version 21.0.4 - July 2021
* New:
+ New Allows employees to search or browse for HR services
+ Allows employees to submit HR requests
+ Employees can chat with a virtual agent
+ Can view and complete assigned tasks
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-ms-teams.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-ms-teams.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-ms-teams.html | HR Service Delivery integration with Microsoft Teams release notes | Version history for the HR Service Delivery integration with Microsoft Teams application on the ServiceNow Store . | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-ms-teams.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-ms-teams.html"><body id="store-rn-hr-ms-teams"><main role="main"><article role="article" class="dita" id="store-rn-hr-ms-teams" aria-labelledby="title_store-rn-hr-ms-teams">
<h1 class="title topictitle1" id="title_store-rn-hr-ms-teams"><span class="ph">HR Service Delivery</span> integration with <span class="ph">Microsoft Teams</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span> integration with <span class="ph">Microsoft Teams</span> application on the <span class="ph">ServiceNow Store</span> .</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-ms-teams__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d548571e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.3.6 - August 2023</dt>
<dd class="dd" id="store-rn-hr-ms-teams__latest-store-rn-hr-ms-teams"><p class="p">Updated to enable employees to access Employee Center from Outlook and Microsoft 365.Admins can easily extend the Microsoft Teams app to Outlook and Microsoft 365.</p></dd>
<dt class="dt dlterm">Version 3.3.3 - May 2023</dt>
<dd class="dd">Fixed: Minor fixes.</dd>
<dt class="dt dlterm">Version 3.3.2 - February 2023</dt>
<dd class="dd">Fixed: Minor fixes were done</dd>
<dt class="dt dlterm">Version 2.6.1 - November 2022</dt>
<dd class="dd">New: Added support for Zoom chat integration on Classic Forms.</dd>
<dt class="dt dlterm">Version 3.3.0 - August 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-ms-teams__ul_n3z_3tb_mxb">
<li class="li">New:<ul class="ul" id="store-rn-hr-ms-teams__ul_xwn_jtb_mxb">
<li class="li">Added ability to display Microsoft Teams chat history associated with a ticket on Employee Center</li>
<li class="li">Added support for delivering translated content on Microsoft Teams for Campaigns</li>
<li class="li">Added ability for a third-party service provider to initiate a chat from ServiceNow with an employee in a different Microsoft Teams tenant</li>
</ul></li>
<li class="li">Changed: Minor fixes.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.2.0 - May 2022 (San Diego)</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-ms-teams__ul_l1d_msf_jtb">
<li class="li">New:<ul class="ul">
<li class="li">Added framework support for Sending Activity feed for Notifications. This will be used for the Content Publishing and Content Experiences to be able to send Teams Activity Feed notifications.</li>
<li class="li">Added framework support for fetching user presence in Teams for Request Based Chat.</li>
<li class="li">Renamed Tab SSO app to SSO and Activity Notification</li>
</ul></li>
<li class="li">Changed: Renamed Tab SSO app to SSO and Activity Notification</li>
</ul></dd>
<dt class="dt dlterm">Version 2.6.0 - August 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-ms-teams__ul_hrm_ltb_mxb">
<li class="li">New:<ul class="ul" id="store-rn-hr-ms-teams__ul_bqz_ltb_mxb">
<li class="li">Added ability to display Microsoft Teams chat history associated with a ticket on Employee Center.</li>
<li class="li">Added support for delivering translated content on Microsoft Teams for Campaigns.</li>
<li class="li">Added ability for a third-party service provider to initiate a chat from ServiceNow with an employee in a different Microsoft Teams tenant.</li>
</ul></li>
<li class="li">Changed: Minor fixes.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.5.0 - May 2022 (Quebec and Rome)</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-ms-teams__ul_cqp_gsf_jtb">
<li class="li">New:<ul class="ul">
<li class="li">Added support for Sending Activity feed for Notifications. This will be used for the Content Publishing and Content Experiences to be able to send Teams Activity Feed notifications.</li>
<li class="li">Added support for fetching user presence in Teams for Request Based Chat.</li>
<li class="li">Renamed Tab SSO app to SSO and Activity Notification</li>
</ul></li>
<li class="li">Changed: Renamed Tab SSO app to SSO and Activity Notification</li>
</ul></dd>
<dt class="dt dlterm">Version 2.4.0 - February 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-ms-teams__ul_brt_tnn_jsb">
<li class="li">New: <ul class="ul" id="store-rn-hr-ms-teams__ul_khz_vnn_jsb">
<li class="li">Added the support for Link Unfurling</li>
<li class="li">Microsoft Teams users can see the preview for certain ServiceNow links during the chat conversation with agents.</li>
<li class="li">Localization of the app is not updated to be released with the store app.</li>
<li class="li">Connecting multiple instances to one Microsoft Teams tenant available on top of the San Diego release only.</li>
</ul></li>
<li class="li">Changed: App was renamed from 'ServiceNow for Teams' to 'Microsoft Integrations - Core'. No functional impact to users.</li>
<li class="li">Fixes.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.1 - November 2021</dt>
<dd class="dd">Fixes for stabilisation</dd>
<dt class="dt dlterm">Version 2.2.0 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-ms-teams__ul_jvg_fww_wqb">
<li class="li">New:<ul class="ul" id="store-rn-hr-ms-teams__ul_lsc_gww_wqb">
<li class="li">Request Based Chat: Request based chats can now be imported automatically, saving agents time on each ticket.</li>
<li class="li">Employee Center in Teams Tab: The new Employee Center will be the default portal for new installations of the ServiceNow for Teams integration. Customers upgrading must opt-in.</li>
<li class="li">Multi-Tenant app setup: More confirmation steps added before proceeding to changing the tenant.</li>
</ul></li>
<li class="li">Fixed: Microsoft Teams Meeting Extensibility, which now relies on newer API for creating online meeting.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.0 - June 2021</dt>
<dd class="dd">New: Added support for Azure Multi-Tenant app. The users can use the Azure apps shipped by ServiceNow instead of creating their own apps for integration.</dd>
<dt class="dt dlterm">Version 2.0.1 - February 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-ms-teams__ul_lng_wbl_xpb">
<li class="li">New: <ul class="ul" id="store-rn-hr-ms-teams__ul_mng_wbl_xpb">
<li class="li">For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.</li>
<li class="li">The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)</li>
</ul></li>
<li class="li">Fixes.</li>
<li class="li">Removed: The Start Chat capabilities on the HR task table is removed for out-of-box new installations.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.8 - December 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-ms-teams__ul_kpf_rtx_xnb">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-ms-teams__ul_imn_rtx_xnb">
<li class="li">Intermittent actionable approval notifications are not delivered</li>
<li class="li">Employee with language set in user profile, doesn’t receive actionable notifications</li>
<li class="li">When NOW Actions is installed along with ServiceNow for Teams application, the responses to the actionable notification are not captured.</li>
<li class="li">When the On-Call scheduling plugin is not installed, Start Microsoft Teams Chat doesn’t respond.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.7 - November 2020</dt>
<dd class="dd">The ServiceNow <span class="ph">HR Service Delivery</span> Management with <span class="ph">Microsoft Teams</span> extends the Now <span class="ph">Virtual Agent</span> integration with <span class="ph">Microsoft Teams</span> to enable employees to more effectively request and receive service from within <span class="ph">Microsoft Teams</span>.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-ms-teams.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-ms-teams.html\"><body id=\"store-rn-hr-ms-teams\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-ms-teams\" aria-labelledby=\"title_store-rn-hr-ms-teams\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-ms-teams\"><span class=\"ph\">HR Service Delivery</span> integration with <span class=\"ph\">Microsoft Teams</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery</span> integration with <span class=\"ph\">Microsoft Teams</span> application on the <span class=\"ph\">ServiceNow Store</span> .</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-ms-teams__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d548571e67\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.3.6 - August 2023</dt>\n <dd class=\"dd\" id=\"store-rn-hr-ms-teams__latest-store-rn-hr-ms-teams\"><p class=\"p\">Updated to enable employees to access Employee Center from Outlook and Microsoft 365.Admins can easily extend the Microsoft Teams app to Outlook and Microsoft 365.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.3 - May 2023</dt>\n <dd class=\"dd\">Fixed: Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.2 - February 2023</dt>\n <dd class=\"dd\">Fixed: Minor fixes were done</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.1 - November 2022</dt>\n <dd class=\"dd\">New: Added support for Zoom chat integration on Classic Forms.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.0 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-ms-teams__ul_n3z_3tb_mxb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-ms-teams__ul_xwn_jtb_mxb\">\n <li class=\"li\">Added ability to display Microsoft Teams chat history associated with a ticket on Employee Center</li>\n <li class=\"li\">Added support for delivering translated content on Microsoft Teams for Campaigns</li>\n <li class=\"li\">Added ability for a third-party service provider to initiate a chat from ServiceNow with an employee in a different Microsoft Teams tenant</li>\n </ul></li>\n <li class=\"li\">Changed: Minor fixes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.0 - May 2022 (San Diego)</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-ms-teams__ul_l1d_msf_jtb\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added framework support for Sending Activity feed for Notifications. This will be used for the Content Publishing and Content Experiences to be able to send Teams Activity Feed notifications.</li>\n <li class=\"li\">Added framework support for fetching user presence in Teams for Request Based Chat.</li>\n <li class=\"li\">Renamed Tab SSO app to SSO and Activity Notification</li>\n </ul></li>\n <li class=\"li\">Changed: Renamed Tab SSO app to SSO and Activity Notification</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.0 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-ms-teams__ul_hrm_ltb_mxb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-ms-teams__ul_bqz_ltb_mxb\">\n <li class=\"li\">Added ability to display Microsoft Teams chat history associated with a ticket on Employee Center.</li>\n <li class=\"li\">Added support for delivering translated content on Microsoft Teams for Campaigns.</li>\n <li class=\"li\">Added ability for a third-party service provider to initiate a chat from ServiceNow with an employee in a different Microsoft Teams tenant.</li>\n </ul></li>\n <li class=\"li\">Changed: Minor fixes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - May 2022 (Quebec and Rome)</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-ms-teams__ul_cqp_gsf_jtb\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added support for Sending Activity feed for Notifications. This will be used for the Content Publishing and Content Experiences to be able to send Teams Activity Feed notifications.</li>\n <li class=\"li\">Added support for fetching user presence in Teams for Request Based Chat.</li>\n <li class=\"li\">Renamed Tab SSO app to SSO and Activity Notification</li>\n </ul></li>\n <li class=\"li\">Changed: Renamed Tab SSO app to SSO and Activity Notification</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - February 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-ms-teams__ul_brt_tnn_jsb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-hr-ms-teams__ul_khz_vnn_jsb\">\n <li class=\"li\">Added the support for Link Unfurling</li>\n <li class=\"li\">Microsoft Teams users can see the preview for certain ServiceNow links during the chat conversation with agents.</li>\n <li class=\"li\">Localization of the app is not updated to be released with the store app.</li>\n <li class=\"li\">Connecting multiple instances to one Microsoft Teams tenant available on top of the San Diego release only.</li>\n </ul></li>\n <li class=\"li\">Changed: App was renamed from 'ServiceNow for Teams' to 'Microsoft Integrations - Core'. No functional impact to users.</li>\n <li class=\"li\">Fixes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.1 - November 2021</dt>\n <dd class=\"dd\">Fixes for stabilisation</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - September 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-ms-teams__ul_jvg_fww_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-ms-teams__ul_lsc_gww_wqb\">\n <li class=\"li\">Request Based Chat: Request based chats can now be imported automatically, saving agents time on each ticket.</li>\n <li class=\"li\">Employee Center in Teams Tab: The new Employee Center will be the default portal for new installations of the ServiceNow for Teams integration. Customers upgrading must opt-in.</li>\n <li class=\"li\">Multi-Tenant app setup: More confirmation steps added before proceeding to changing the tenant.</li>\n </ul></li>\n <li class=\"li\">Fixed: Microsoft Teams Meeting Extensibility, which now relies on newer API for creating online meeting.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - June 2021</dt>\n <dd class=\"dd\">New: Added support for Azure Multi-Tenant app. The users can use the Azure apps shipped by ServiceNow instead of creating their own apps for integration.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - February 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-ms-teams__ul_lng_wbl_xpb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-hr-ms-teams__ul_mng_wbl_xpb\">\n <li class=\"li\">For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.</li>\n <li class=\"li\">The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)</li>\n </ul></li>\n <li class=\"li\">Fixes.</li>\n <li class=\"li\">Removed: The Start Chat capabilities on the HR task table is removed for out-of-box new installations.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.8 - December 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-ms-teams__ul_kpf_rtx_xnb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-ms-teams__ul_imn_rtx_xnb\">\n <li class=\"li\">Intermittent actionable approval notifications are not delivered</li>\n <li class=\"li\">Employee with language set in user profile, doesn’t receive actionable notifications</li>\n <li class=\"li\">When NOW Actions is installed along with ServiceNow for Teams application, the responses to the actionable notification are not captured.</li>\n <li class=\"li\">When the On-Call scheduling plugin is not installed, Start Microsoft Teams Chat doesn’t respond.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.7 - November 2020</dt>\n <dd class=\"dd\">The ServiceNow <span class=\"ph\">HR Service Delivery</span> Management with <span class=\"ph\">Microsoft Teams</span> extends the Now <span class=\"ph\">Virtual Agent</span> integration with <span class=\"ph\">Microsoft Teams</span> to enable employees to more effectively request and receive service from within <span class=\"ph\">Microsoft Teams</span>.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # HR Service Delivery integration with Microsoft Teams release notes
Version history for the HR Service Delivery integration with Microsoft Teams application on the ServiceNow Store .
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.3.6 - August 2023
Updated to enable employees to access Employee Center from Outlook and Microsoft 365.Admins can easily extend the Microsoft Teams app to Outlook and Microsoft 365.
#### Version 3.3.3 - May 2023
Fixed: Minor fixes.
#### Version 3.3.2 - February 2023
Fixed: Minor fixes were done
#### Version 2.6.1 - November 2022
New: Added support for Zoom chat integration on Classic Forms.
#### Version 3.3.0 - August 2022
* New:
+ Added ability to display Microsoft Teams chat history associated with a ticket on Employee Center
+ Added support for delivering translated content on Microsoft Teams for Campaigns
+ Added ability for a third-party service provider to initiate a chat from ServiceNow with an employee in a different Microsoft Teams tenant
* Changed: Minor fixes.
#### Version 3.2.0 - May 2022 (San Diego)
* New:
+ Added framework support for Sending Activity feed for Notifications. This will be used for the Content Publishing and Content Experiences to be able to send Teams Activity Feed notifications.
+ Added framework support for fetching user presence in Teams for Request Based Chat.
+ Renamed Tab SSO app to SSO and Activity Notification
* Changed: Renamed Tab SSO app to SSO and Activity Notification
#### Version 2.6.0 - August 2022
* New:
+ Added ability to display Microsoft Teams chat history associated with a ticket on Employee Center.
+ Added support for delivering translated content on Microsoft Teams for Campaigns.
+ Added ability for a third-party service provider to initiate a chat from ServiceNow with an employee in a different Microsoft Teams tenant.
* Changed: Minor fixes.
#### Version 2.5.0 - May 2022 (Quebec and Rome)
* New:
+ Added support for Sending Activity feed for Notifications. This will be used for the Content Publishing and Content Experiences to be able to send Teams Activity Feed notifications.
+ Added support for fetching user presence in Teams for Request Based Chat.
+ Renamed Tab SSO app to SSO and Activity Notification
* Changed: Renamed Tab SSO app to SSO and Activity Notification
#### Version 2.4.0 - February 2022
* New:
+ Added the support for Link Unfurling
+ Microsoft Teams users can see the preview for certain ServiceNow links during the chat conversation with agents.
+ Localization of the app is not updated to be released with the store app.
+ Connecting multiple instances to one Microsoft Teams tenant available on top of the San Diego release only.
* Changed: App was renamed from 'ServiceNow for Teams' to 'Microsoft Integrations - Core'. No functional impact to users.
* Fixes.
#### Version 2.2.1 - November 2021
Fixes for stabilisation
#### Version 2.2.0 - September 2021
* New:
+ Request Based Chat: Request based chats can now be imported automatically, saving agents time on each ticket.
+ Employee Center in Teams Tab: The new Employee Center will be the default portal for new installations of the ServiceNow for Teams integration. Customers upgrading must opt-in.
+ Multi-Tenant app setup: More confirmation steps added before proceeding to changing the tenant.
* Fixed: Microsoft Teams Meeting Extensibility, which now relies on newer API for creating online meeting.
#### Version 2.1.0 - June 2021
New: Added support for Azure Multi-Tenant app. The users can use the Azure apps shipped by ServiceNow instead of creating their own apps for integration.
#### Version 2.0.1 - February 2021
* New:
+ For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.
+ The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)
* Fixes.
* Removed: The Start Chat capabilities on the HR task table is removed for out-of-box new installations.
#### Version 1.0.8 - December 2020
* Fixed:
+ Intermittent actionable approval notifications are not delivered
+ Employee with language set in user profile, doesn’t receive actionable notifications
+ When NOW Actions is installed along with ServiceNow for Teams application, the responses to the actionable notification are not captured.
+ When the On-Call scheduling plugin is not installed, Start Microsoft Teams Chat doesn’t respond.
#### Version 1.0.7 - November 2020
The ServiceNow HR Service Delivery Management with Microsoft Teams extends the Now Virtual Agent integration with Microsoft Teams to enable employees to more effectively request and receive service from within Microsoft Teams.
| ---
title: HR Service Delivery integration with Microsoft Teams release notes
description: Version history for the HR Service Delivery integration with Microsoft
Teams application on the ServiceNow Store .
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Service Delivery integration with Microsoft Teams release notes
Version history for the HR Service Delivery integration with Microsoft Teams application on the ServiceNow Store .
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.3.6 - August 2023
Updated to enable employees to access Employee Center from Outlook and Microsoft 365.Admins can easily extend the Microsoft Teams app to Outlook and Microsoft 365.
#### Version 3.3.3 - May 2023
Fixed: Minor fixes.
#### Version 3.3.2 - February 2023
Fixed: Minor fixes were done
#### Version 2.6.1 - November 2022
New: Added support for Zoom chat integration on Classic Forms.
#### Version 3.3.0 - August 2022
* New:
+ Added ability to display Microsoft Teams chat history associated with a ticket on Employee Center
+ Added support for delivering translated content on Microsoft Teams for Campaigns
+ Added ability for a third-party service provider to initiate a chat from ServiceNow with an employee in a different Microsoft Teams tenant
* Changed: Minor fixes.
#### Version 3.2.0 - May 2022 (San Diego)
* New:
+ Added framework support for Sending Activity feed for Notifications. This will be used for the Content Publishing and Content Experiences to be able to send Teams Activity Feed notifications.
+ Added framework support for fetching user presence in Teams for Request Based Chat.
+ Renamed Tab SSO app to SSO and Activity Notification
* Changed: Renamed Tab SSO app to SSO and Activity Notification
#### Version 2.6.0 - August 2022
* New:
+ Added ability to display Microsoft Teams chat history associated with a ticket on Employee Center.
+ Added support for delivering translated content on Microsoft Teams for Campaigns.
+ Added ability for a third-party service provider to initiate a chat from ServiceNow with an employee in a different Microsoft Teams tenant.
* Changed: Minor fixes.
#### Version 2.5.0 - May 2022 (Quebec and Rome)
* New:
+ Added support for Sending Activity feed for Notifications. This will be used for the Content Publishing and Content Experiences to be able to send Teams Activity Feed notifications.
+ Added support for fetching user presence in Teams for Request Based Chat.
+ Renamed Tab SSO app to SSO and Activity Notification
* Changed: Renamed Tab SSO app to SSO and Activity Notification
#### Version 2.4.0 - February 2022
* New:
+ Added the support for Link Unfurling
+ Microsoft Teams users can see the preview for certain ServiceNow links during the chat conversation with agents.
+ Localization of the app is not updated to be released with the store app.
+ Connecting multiple instances to one Microsoft Teams tenant available on top of the San Diego release only.
* Changed: App was renamed from 'ServiceNow for Teams' to 'Microsoft Integrations - Core'. No functional impact to users.
* Fixes.
#### Version 2.2.1 - November 2021
Fixes for stabilisation
#### Version 2.2.0 - September 2021
* New:
+ Request Based Chat: Request based chats can now be imported automatically, saving agents time on each ticket.
+ Employee Center in Teams Tab: The new Employee Center will be the default portal for new installations of the ServiceNow for Teams integration. Customers upgrading must opt-in.
+ Multi-Tenant app setup: More confirmation steps added before proceeding to changing the tenant.
* Fixed: Microsoft Teams Meeting Extensibility, which now relies on newer API for creating online meeting.
#### Version 2.1.0 - June 2021
New: Added support for Azure Multi-Tenant app. The users can use the Azure apps shipped by ServiceNow instead of creating their own apps for integration.
#### Version 2.0.1 - February 2021
* New:
+ For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.
+ The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)
* Fixes.
* Removed: The Start Chat capabilities on the HR task table is removed for out-of-box new installations.
#### Version 1.0.8 - December 2020
* Fixed:
+ Intermittent actionable approval notifications are not delivered
+ Employee with language set in user profile, doesn’t receive actionable notifications
+ When NOW Actions is installed along with ServiceNow for Teams application, the responses to the actionable notification are not captured.
+ When the On-Call scheduling plugin is not installed, Start Microsoft Teams Chat doesn’t respond.
#### Version 1.0.7 - November 2020
The ServiceNow HR Service Delivery Management with Microsoft Teams extends the Now Virtual Agent integration with Microsoft Teams to enable employees to more effectively request and receive service from within Microsoft Teams.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-nlu-va-conversations.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-nlu-va-conversations.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-nlu-va-conversations.html | HR Service Delivery NLU Model for Virtual Agent Conversations release notes | Version history for the HR Service Delivery NLU Model for Virtual Agent Conversations on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-nlu-va-conversations.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-nlu-va-conversations.html"><body id="store-rn-hr-nlu-va-conversations"><main role="main"><article role="article" class="dita" id="store-rn-hr-nlu-va-conversations" aria-labelledby="title_store-rn-hr-nlu-va-conversations">
<h1 class="title topictitle1" id="title_store-rn-hr-nlu-va-conversations">HR Service Delivery NLU Model for Virtual Agent Conversations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the HR Service Delivery NLU Model for Virtual Agent Conversations on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-hr-nlu-va-conversations__section_ebr_bfj_3qb">
<div class="p"><div class="note important note_important" id="store-rn-hr-nlu-va-conversations__note_fbr_bfj_3qb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-nlu-va-conversations__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-hr-nlu-va-conversations__section_gbr_bfj_3qb"><h2 id="d464627e56" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-hr-nlu-va-conversations__dl_hbr_bfj_3qb">
<dt class="dt dlterm">Version 22.2.0 - November 2023</dt>
<dd class="dd" id="store-rn-hr-nlu-va-conversations__latest-store-rn-hr-nlu-va-conversations">New: You can now select HR cases for Topic Recommendations.</dd>
<dt class="dt dlterm">Version 22.1.2 - November 2022</dt>
<dd class="dd">NLU model changes with consistent intents, utterances, and entities.</dd>
<dt class="dt dlterm">Version 22.0.1 - May 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-nlu-va-conversations__ul_ezv_djj_ktb">
<li class="li">New:<ul class="ul" id="store-rn-hr-nlu-va-conversations__ul_fyn_2jj_ktb">
<li class="li">401kBenefitsInquiry</li>
<li class="li">ChangeInBenefitsInquiry</li>
<li class="li">DownloadPayslip</li>
<li class="li">RequestEmploymentVerificationLetter</li>
<li class="li">EnrollNewBeneficiary</li>
<li class="li">HRAccountAccessRequest</li>
<li class="li">HRCaseFollowUp</li>
<li class="li">HSAInquiry</li>
<li class="li">TuitionReimbursementRequest<div class="p"><div class="note note note_note"><span class="note__title">Note:</span> These new intents are only available in the English language.</div></div></li>
</ul></li>
<li class="li">Changed: The existing GeneralHRInquiry intent is Deprecated (Soft Deprecation).</li>
</ul></dd>
<dt class="dt dlterm">Version 21.1.0 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-nlu-va-conversations__ul_x5j_xvq_wqb">
<li class="li">New: NLU model extends support for Dutch (NL), Simplfied Chinese (ZH), Brazilian Portuguse (PB)</li>
<li class="li">Changed: Modified utterances for Japanese(JP) and Spanish(ES) models</li>
</ul></dd>
<dt class="dt dlterm">Version 21.0.2 - July 2021</dt>
<dd class="dd">New: NLU models are trained to understand different statements that a user might make during a conversation and relate these statements to a task that the user might want to perform. The NLU models for HR provide NLU
support to the HR Virtual Agent conversation topics.</dd>
</dl>
</section>
</div>
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} | # HR Service Delivery NLU Model for Virtual Agent Conversations release notes
Version history for the HR Service Delivery NLU Model for Virtual Agent Conversations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 22.2.0 - November 2023
New: You can now select HR cases for Topic Recommendations.
#### Version 22.1.2 - November 2022
NLU model changes with consistent intents, utterances, and entities.
#### Version 22.0.1 - May 2022
* New:
+ 401kBenefitsInquiry
+ ChangeInBenefitsInquiry
+ DownloadPayslip
+ RequestEmploymentVerificationLetter
+ EnrollNewBeneficiary
+ HRAccountAccessRequest
+ HRCaseFollowUp
+ HSAInquiry
+ TuitionReimbursementRequestNote: These new intents are only available in the English language.
* Changed: The existing GeneralHRInquiry intent is Deprecated (Soft Deprecation).
#### Version 21.1.0 - September 2021
* New: NLU model extends support for Dutch (NL), Simplfied Chinese (ZH), Brazilian Portuguse (PB)
* Changed: Modified utterances for Japanese(JP) and Spanish(ES) models
#### Version 21.0.2 - July 2021
New: NLU models are trained to understand different statements that a user might make during a conversation and relate these statements to a task that the user might want to perform. The NLU models for HR provide NLU
support to the HR Virtual Agent conversation topics.
| ---
title: HR Service Delivery NLU Model for Virtual Agent Conversations release notes
description: Version history for the HR Service Delivery NLU Model for Virtual Agent
Conversations on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Service Delivery NLU Model for Virtual Agent Conversations release notes
Version history for the HR Service Delivery NLU Model for Virtual Agent Conversations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 22.2.0 - November 2023
New: You can now select HR cases for Topic Recommendations.
#### Version 22.1.2 - November 2022
NLU model changes with consistent intents, utterances, and entities.
#### Version 22.0.1 - May 2022
* New:
+ 401kBenefitsInquiry
+ ChangeInBenefitsInquiry
+ DownloadPayslip
+ RequestEmploymentVerificationLetter
+ EnrollNewBeneficiary
+ HRAccountAccessRequest
+ HRCaseFollowUp
+ HSAInquiry
+ TuitionReimbursementRequestNote: These new intents are only available in the English language.
* Changed: The existing GeneralHRInquiry intent is Deprecated (Soft Deprecation).
#### Version 21.1.0 - September 2021
* New: NLU model extends support for Dutch (NL), Simplfied Chinese (ZH), Brazilian Portuguse (PB)
* Changed: Modified utterances for Japanese(JP) and Spanish(ES) models
#### Version 21.0.2 - July 2021
New: NLU models are trained to understand different statements that a user might make during a conversation and relate these statements to a task that the user might want to perform. The NLU models for HR provide NLU
support to the HR Virtual Agent conversation topics.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-ai-helper-galileo-inside.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-ai-helper-galileo-inside.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-now-assist-ai-helper-galileo-inside.html | Now Assist AI Helper - Galileo Inside release notes | Version history for the Now Assist AI Helper - Galileo Inside application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-ai-helper-galileo-inside.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-ai-helper-galileo-inside.html"><body id="store-rn-hr-now-assist-ai-helper-galileo-inside"><main role="main"><article role="article" class="dita" id="store-rn-hr-now-assist-ai-helper-galileo-inside" aria-labelledby="title_store-rn-hr-now-assist-ai-helper-galileo-inside">
<h1 class="title topictitle1" id="title_store-rn-hr-now-assist-ai-helper-galileo-inside"><span class="ph">Now Assist</span> AI Helper - Galileo Inside release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Now Assist</span> AI Helper - Galileo Inside application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-now-assist-ai-helper-galileo-inside__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d585317e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.1.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Citations are now clickable - users can select them to view source articles and industry research from the Galileo library.</li>
<li class="li">Changed/Fixed: Bug fixes and general improvements</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-now-assist-ai-helper-galileo-inside__latest-store-rn-hr-now-assist-ai-helper-galileo-inside">The Now Assist for HR - Galileo Inside experience leverages AI to provide HR professionals with fast, accurate answers to complex workforce questions by synthesizing
information from multiple trusted sources, including internal knowledge bases and theJosh Bersin HR research library. This feature ensures HR teams can make informed, strategic decisions with research-backed insights delivered
directly within their flow of work. It is available as part of Now Assist for HR and requires a valid entitlement to Josh Bersin content to unlock full capabilities.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Now Assist AI Helper - Galileo Inside release notes
Version history for the Now Assist AI Helper - Galileo Inside application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - August 2025
* New: Citations are now clickable - users can select them to view source articles and industry research from the Galileo library.
* Changed/Fixed: Bug fixes and general improvements
#### Version 2.0.0 - May 2025
The Now Assist for HR - Galileo Inside experience leverages AI to provide HR professionals with fast, accurate answers to complex workforce questions by synthesizing
information from multiple trusted sources, including internal knowledge bases and theJosh Bersin HR research library. This feature ensures HR teams can make informed, strategic decisions with research-backed insights delivered
directly within their flow of work. It is available as part of Now Assist for HR and requires a valid entitlement to Josh Bersin content to unlock full capabilities.
| ---
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description: Version history for the Now Assist AI Helper - Galileo Inside application
on the ServiceNow Store.
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# Now Assist AI Helper - Galileo Inside release notes
Version history for the Now Assist AI Helper - Galileo Inside application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - August 2025
* New: Citations are now clickable - users can select them to view source articles and industry research from the Galileo library.
* Changed/Fixed: Bug fixes and general improvements
#### Version 2.0.0 - May 2025
The Now Assist for HR - Galileo Inside experience leverages AI to provide HR professionals with fast, accurate answers to complex workforce questions by synthesizing
information from multiple trusted sources, including internal knowledge bases and theJosh Bersin HR research library. This feature ensures HR teams can make informed, strategic decisions with research-backed insights delivered
directly within their flow of work. It is available as part of Now Assist for HR and requires a valid entitlement to Josh Bersin content to unlock full capabilities.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-employee-experience.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-employee-experience.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-now-assist-employee-experience.html | Now Assist for Employee Experience release notes | Version history for the Now Assist for Employee Experience on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-employee-experience.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-employee-experience.html"><body id="store-rn-hr-now-assist-employee-experience"><main role="main"><article role="article" class="dita" id="store-rn-hr-now-assist-employee-experience" aria-labelledby="title_store-rn-hr-now-assist-employee-experience">
<h1 class="title topictitle1" id="title_store-rn-hr-now-assist-employee-experience"><span class="ph">Now Assist</span> for Employee Experience release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Now Assist</span> for Employee Experience on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-now-assist-employee-experience__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d437062e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.4 - June 2025</dt>
<dd class="dd" id="store-rn-hr-now-assist-employee-experience__latest-store-rn-hr-now-assist-employee-experience">Now Assist for Employee Experience XP9 release.</dd>
<dt class="dt dlterm">Version 1.0.3 - May 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-now-assist-employee-experience__ul_r5j_s53_cfc">
<li class="li">Enable the Gen AI and Agentic AI use cases at different access point within Employee Center with the plugin.</li>
<li class="li">Improve employee experience and productivity with generative AI experiences.</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Now Assist for Employee Experience release notes
Version history for the Now Assist for Employee Experience on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.4 - June 2025
Now Assist for Employee Experience XP9 release.
#### Version 1.0.3 - May 2025
* Enable the Gen AI and Agentic AI use cases at different access point within Employee Center with the plugin.
* Improve employee experience and productivity with generative AI experiences.
| ---
title: Now Assist for Employee Experience release notes
description: Version history for the Now Assist for Employee Experience on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Now Assist for Employee Experience release notes
Version history for the Now Assist for Employee Experience on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.4 - June 2025
Now Assist for Employee Experience XP9 release.
#### Version 1.0.3 - May 2025
* Enable the Gen AI and Agentic AI use cases at different access point within Employee Center with the plugin.
* Improve employee experience and productivity with generative AI experiences.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-health-safety.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-health-safety.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-now-assist-health-safety.html | Now Assist for Health and Safety release notes | Version history for the Now Assist for Health and Safety application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-health-safety.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-health-safety.html"><body id="store-rn-hr-now-assist-health-safety"><main role="main"><article role="article" class="dita" id="store-rn-hr-now-assist-health-safety" aria-labelledby="title_store-rn-hr-now-assist-health-safety">
<h1 class="title topictitle1" id="title_store-rn-hr-now-assist-health-safety"><span class="ph">Now Assist</span> for Health and Safety release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Now Assist</span> for Health and Safety application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-now-assist-health-safety__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d429066e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.2 - August 2025</dt>
<dd class="dd">Changed: True up to Zurich.</dd>
<dt class="dt dlterm">Version 1.0.3 - June 2025</dt>
<dd class="dd" id="store-rn-hr-now-assist-health-safety__latest-store-rn-hr-now-assist-health-safety">Xanadu Patch 9 and Now Assist for Platform 6.3.0 support.</dd>
<dt class="dt dlterm">Version 1.0.1 - May 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-now-assist-health-safety__ul_fdx_bbz_ffc">
<li class="li">Updated to be provided with AI Agents for Health and Safety application.</li>
<li class="li">Verified new LLMs provided by <span class="ph">ServiceNow AI Platform</span> work with existing skills.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - November 2024</dt>
<dd class="dd">Now Assist for Health and Safety enhances your ServiceNow Health and Safety Incident Management experience. It includes incident summarization which makes it easy to
summarize the details of safety incidents. The summarization feature enhances the incident management experience by summarizing the incident record details, along with any root cause analyses and any corrective or preventive
actions that were assigned when working on safety incidents in the Health and Safety Workspace.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Now Assist for Health and Safety release notes
Version history for the Now Assist for Health and Safety application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - August 2025
Changed: True up to Zurich.
#### Version 1.0.3 - June 2025
Xanadu Patch 9 and Now Assist for Platform 6.3.0 support.
#### Version 1.0.1 - May 2025
* New:
+ Updated to be provided with AI Agents for Health and Safety application.
+ Verified new LLMs provided by ServiceNow AI Platform work with existing skills.
#### Version 1.0.0 - November 2024
Now Assist for Health and Safety enhances your ServiceNow Health and Safety Incident Management experience. It includes incident summarization which makes it easy to
summarize the details of safety incidents. The summarization feature enhances the incident management experience by summarizing the incident record details, along with any root cause analyses and any corrective or preventive
actions that were assigned when working on safety incidents in the Health and Safety Workspace.
| ---
title: Now Assist for Health and Safety release notes
description: Version history for the Now Assist for Health and Safety application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Now Assist for Health and Safety release notes
Version history for the Now Assist for Health and Safety application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - August 2025
Changed: True up to Zurich.
#### Version 1.0.3 - June 2025
Xanadu Patch 9 and Now Assist for Platform 6.3.0 support.
#### Version 1.0.1 - May 2025
* New:
+ Updated to be provided with AI Agents for Health and Safety application.
+ Verified new LLMs provided by ServiceNow AI Platform work with existing skills.
#### Version 1.0.0 - November 2024
Now Assist for Health and Safety enhances your ServiceNow Health and Safety Incident Management experience. It includes incident summarization which makes it easy to
summarize the details of safety incidents. The summarization feature enhances the incident management experience by summarizing the incident record details, along with any root cause analyses and any corrective or preventive
actions that were assigned when working on safety incidents in the Health and Safety Workspace.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-hrsd.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-hrsd.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-now-assist-hrsd.html | Now Assist for HRSD release notes | Version history for the Now Assist for HRSD on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-hrsd.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-hrsd.html"><body id="store-rn-hr-now-assist-hrsd"><main role="main"><article role="article" class="dita" id="store-rn-hr-now-assist-hrsd" aria-labelledby="title_store-rn-hr-now-assist-hrsd">
<h1 class="title topictitle1" id="title_store-rn-hr-now-assist-hrsd"><span class="ph">Now Assist for HRSD</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Now Assist for HRSD</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-now-assist-hrsd__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d292842e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 10.0.2 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added Sentiment analysis functionality for HR cases</li>
<li class="li">Now Assist skills support Google Gemini and AWS Claude, in addition to NowLLM and Azure OpenAI.</li>
<li class="li">Added support for cloning KB generation skill.</li>
<li class="li">Introduced citation support in the content generated by the Email recommendation skill.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 9.0.3 - June 2025 (Yokohama)</dt>
<dd class="dd" id="store-rn-hr-now-assist-hrsd__latest-store-rn-hr-now-assist-hrsd">Fixed: minor bugs.</dd>
<dt class="dt dlterm">Version 7.0.9 - June 2025 (Xanadu)</dt>
<dd class="dd">Fixed: minor bugs.</dd>
<dt class="dt dlterm">Version 9.0.2 - May 2025</dt>
<dd class="dd">New: Resolve non-critical HR cases.</dd>
<dt class="dt dlterm">Version 8.0.2 - March 2025</dt>
<dd class="dd">Release for YP1 and HR Service Delivery HR agent collection.</dd>
<dt class="dt dlterm">Version 7.0.8 - March 2025</dt>
<dd class="dd">Release to reference new XP7 Now Assist platform and AI Agents.</dd>
<dt class="dt dlterm">Version 8.0.0 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-now-assist-hrsd__ul_qny_cwp_c2c">
<li class="li">New
:<ul class="ul" id="store-rn-hr-now-assist-hrsd__ul_fk5_fwp_c2c">
<li class="li">Related record search functionality for Email Reply Recommendations
</li>
<li class="li">Resolution notes skill now has configurable state mapping
</li>
<li class="li">Improved time off experience
</li>
<li class="li">Chat Reply recommendation improvements
</li>
<li class="li">Case summary is generated during case transfer in UI16
</li>
<li class="li">Skill Kit: Ways for the customers to build their own skill
</li>
</ul></li>
<li class="li">Fixed
: Miscellaneous bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.14 - December 2024</dt>
<dd class="dd">Fixed: Defects and backport fixes for Sensitivity Detection.</dd>
<dt class="dt dlterm">Version 7.0.2 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Implemented Email Reply Recommendations <ul class="ul">
<li class="li">Supports WWNA (Write With Now Assist) features such as shorten and elaborate</li>
</ul>
</li>
<li class="li">Implemented Now Assist Guardian <ul class="ul">
<li class="li">Prevents LLM from using offensive content</li>
<li class="li">Provides configurable filters that can be used to prevent Offensive LLM content</li>
<li class="li">Logs/prevents prompt injection</li>
</ul>
</li>
<li class="li">Created a Knowledge Graph (KG) schema for HRSD <ul class="ul">
<li class="li">A schema with few tables of HRSD is created</li>
<li class="li">It helps in implicitly picking certain details of the employee like department, location, HR cases assigned and so on.</li>
<li class="li">The details collected from the employee will be reduced as they are picked from the available data</li>
<li class="li">A VA topic (Employee Self Visa Request) is created to demonstrate the use of the KG schema is shipped, which picks employee name & country of birth from the available employee details.</li>
</ul>
</li>
<li class="li">New LLM based HR VA topics integrating with the HCM system <ul class="ul">
<li class="li">To fetch the feedback given to the current employee</li>
<li class="li">To update personal details - email, phone, address, blood type, date of birth</li>
<li class="li">To fetch the benefits enrolled</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-hr-now-assist-hrsd__ul_mqx_3p5_gdc">
<li class="li">Sensitivity Detection: Reduced the thresh holds to reduce occurrences of false positives</li>
<li class="li">Chat Reply Recommendations: Implemented new platform version <ul class="ul" id="store-rn-hr-now-assist-hrsd__ul_nqx_3p5_gdc">
<li class="li">Supports WWNA (Write With Now Assist) features such as shorten and elaborate</li>
</ul>
</li>
<li class="li">Chat Summarization: Implemented new platform version supporting multiple languages</li>
<li class="li">Now Assist Analytics: Implemented new platform version</li>
<li class="li">Updated the Request Time off VA topic to render the available leave balance along with the available types</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 6.0.4 - September 2024</dt>
<dd class="dd">Fixed a few issues.</dd>
<dt class="dt dlterm">Version 6.0.2 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-now-assist-hrsd__ul_u3g_fsg_2cc">
<li class="li">Allow HR agents to:<ul class="ul" id="store-rn-hr-now-assist-hrsd__ul_fsg_hsg_2cc">
<li class="li">Instantly view the summary of a case topic, action items, and resolution offered</li>
<li class="li">Generate and record readable resolution notes when they close cases</li>
<li class="li">Summarize chats during handoffs and wrap-up, and generate short descriptions of the chat</li>
<li class="li">Leverage GAI to enable agents to quickly generate first draft of knowledge articles ready to be published after review</li>
</ul></li>
<li class="li">Allow employees or admins to:<ul class="ul" id="store-rn-hr-now-assist-hrsd__ul_rnk_3sg_2cc">
<li class="li">Get direct and actionable responses on customer-specific content using Generative AI in search</li>
<li class="li">Enhance self-service using the new LLM powered Virtual Agent experience with a simplified set-up experience</li>
<li class="li">Filter sensitive requests like harassment, misconduct complaints etc. be identified by the Virtual agent and get redirected to a human support instead of allowing the VA to respond</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.8 - July 2024</dt>
<dd class="dd">Fixed a couple of defects.</dd>
<dt class="dt dlterm">Version 5.0.7 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">KB Generation with Now Assist</li>
<li class="li">Sensitivity Detection as a filter</li>
<li class="li">New HR VA OOB Topics</li>
<li class="li">Improved VA Topics conversational experience</li>
</ul>
</li>
<li class="li">Changed: Including email activity for case summary</li>
<li class="li">Fixed: Resolution notes now is supported for UI16</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.1 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-now-assist-hrsd__ul_gsk_fyl_g1c">
<li class="li">Chat interaction summarization for case creation</li>
<li class="li">KB Generation (innovation lab)</li>
<li class="li">Admin experience updates</li>
<li class="li">Case summarization & resolution notes enhancements</li>
<li class="li">GAI Powered VA 2.0</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.1 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-now-assist-hrsd__ul_cpr_ydf_lzb">
<li class="li">Chat summarization changes</li>
<li class="li">Resolution notes changes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - September 2023</dt>
<dd class="dd">
<p class="p">Now Assist for HRSD enables generative AI capabilities for Case and Knowledge Management to boost agent productivity and deliver faster case resolution for employees.</p>
<div class="p">
<ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Chat Summarization and Chat Short Description generation</li>
<li class="li">Resolution Notes generation</li>
<li class="li">Now Assist Panel with discoverable HR skills</li>
<li class="li">Now Assist Admin Experience to turn on/off skills</li>
</ul></li>
<li class="li">Changed: Case summarization UX improvements with a new summary widget on workspace and UI16</li>
<li class="li">Fixed <ul class="ul">
<li class="li">State aware summaries</li>
<li class="li">Enforced Model Guardrails</li>
</ul></li>
<li class="li">Removed: Summarize UI action from top</li>
</ul>
</div>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-hrsd.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-hrsd.html\"><body id=\"store-rn-hr-now-assist-hrsd\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-now-assist-hrsd\" aria-labelledby=\"title_store-rn-hr-now-assist-hrsd\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-now-assist-hrsd\"><span class=\"ph\">Now Assist for HRSD</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist for HRSD</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-now-assist-hrsd__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d292842e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 10.0.2 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added Sentiment analysis functionality for HR cases</li>\n <li class=\"li\">Now Assist skills support Google Gemini and AWS Claude, in addition to NowLLM and Azure OpenAI.</li>\n <li class=\"li\">Added support for cloning KB generation skill.</li>\n <li class=\"li\">Introduced citation support in the content generated by the Email recommendation skill.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.3 - June 2025 (Yokohama)</dt>\n <dd class=\"dd\" id=\"store-rn-hr-now-assist-hrsd__latest-store-rn-hr-now-assist-hrsd\">Fixed: minor bugs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.9 - June 2025 (Xanadu)</dt>\n <dd class=\"dd\">Fixed: minor bugs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.2 - May 2025</dt>\n <dd class=\"dd\">New: Resolve non-critical HR cases.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.2 - March 2025</dt>\n <dd class=\"dd\">Release for YP1 and HR Service Delivery HR agent collection.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.8 - March 2025</dt>\n <dd class=\"dd\">Release to reference new XP7 Now Assist platform and AI Agents.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-now-assist-hrsd__ul_qny_cwp_c2c\">\n <li class=\"li\">New
:<ul class=\"ul\" id=\"store-rn-hr-now-assist-hrsd__ul_fk5_fwp_c2c\">\n <li class=\"li\">Related record search functionality for Email Reply Recommendations
</li>\n <li class=\"li\">Resolution notes skill now has configurable state mapping
</li>\n <li class=\"li\">Improved time off experience
</li>\n <li class=\"li\">Chat Reply recommendation improvements
</li>\n <li class=\"li\">Case summary is generated during case transfer in UI16
</li>\n <li class=\"li\">Skill Kit: Ways for the customers to build their own skill
</li>\n </ul></li>\n <li class=\"li\">Fixed
: Miscellaneous bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.14 - December 2024</dt>\n <dd class=\"dd\">Fixed: Defects and backport fixes for Sensitivity Detection.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.2 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Implemented Email Reply Recommendations <ul class=\"ul\">\n <li class=\"li\">Supports WWNA (Write With Now Assist) features such as shorten and elaborate</li>\n </ul>\n </li>\n <li class=\"li\">Implemented Now Assist Guardian <ul class=\"ul\">\n <li class=\"li\">Prevents LLM from using offensive content</li>\n <li class=\"li\">Provides configurable filters that can be used to prevent Offensive LLM content</li>\n <li class=\"li\">Logs/prevents prompt injection</li>\n </ul>\n </li>\n <li class=\"li\">Created a Knowledge Graph (KG) schema for HRSD <ul class=\"ul\">\n <li class=\"li\">A schema with few tables of HRSD is created</li>\n <li class=\"li\">It helps in implicitly picking certain details of the employee like department, location, HR cases assigned and so on.</li>\n <li class=\"li\">The details collected from the employee will be reduced as they are picked from the available data</li>\n <li class=\"li\">A VA topic (Employee Self Visa Request) is created to demonstrate the use of the KG schema is shipped, which picks employee name & country of birth from the available employee details.</li>\n </ul>\n </li>\n <li class=\"li\">New LLM based HR VA topics integrating with the HCM system <ul class=\"ul\">\n <li class=\"li\">To fetch the feedback given to the current employee</li>\n <li class=\"li\">To update personal details - email, phone, address, blood type, date of birth</li>\n <li class=\"li\">To fetch the benefits enrolled</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-now-assist-hrsd__ul_mqx_3p5_gdc\">\n <li class=\"li\">Sensitivity Detection: Reduced the thresh holds to reduce occurrences of false positives</li>\n <li class=\"li\">Chat Reply Recommendations: Implemented new platform version <ul class=\"ul\" id=\"store-rn-hr-now-assist-hrsd__ul_nqx_3p5_gdc\">\n <li class=\"li\">Supports WWNA (Write With Now Assist) features such as shorten and elaborate</li>\n </ul>\n </li>\n <li class=\"li\">Chat Summarization: Implemented new platform version supporting multiple languages</li>\n <li class=\"li\">Now Assist Analytics: Implemented new platform version</li>\n <li class=\"li\">Updated the Request Time off VA topic to render the available leave balance along with the available types</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.4 - September 2024</dt>\n <dd class=\"dd\">Fixed a few issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.2 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-now-assist-hrsd__ul_u3g_fsg_2cc\">\n <li class=\"li\">Allow HR agents to:<ul class=\"ul\" id=\"store-rn-hr-now-assist-hrsd__ul_fsg_hsg_2cc\">\n <li class=\"li\">Instantly view the summary of a case topic, action items, and resolution offered</li>\n <li class=\"li\">Generate and record readable resolution notes when they close cases</li>\n <li class=\"li\">Summarize chats during handoffs and wrap-up, and generate short descriptions of the chat</li>\n <li class=\"li\">Leverage GAI to enable agents to quickly generate first draft of knowledge articles ready to be published after review</li>\n </ul></li>\n <li class=\"li\">Allow employees or admins to:<ul class=\"ul\" id=\"store-rn-hr-now-assist-hrsd__ul_rnk_3sg_2cc\">\n <li class=\"li\">Get direct and actionable responses on customer-specific content using Generative AI in search</li>\n <li class=\"li\">Enhance self-service using the new LLM powered Virtual Agent experience with a simplified set-up experience</li>\n <li class=\"li\">Filter sensitive requests like harassment, misconduct complaints etc. be identified by the Virtual agent and get redirected to a human support instead of allowing the VA to respond</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.8 - July 2024</dt>\n <dd class=\"dd\">Fixed a couple of defects.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.7 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">KB Generation with Now Assist</li>\n <li class=\"li\">Sensitivity Detection as a filter</li>\n <li class=\"li\">New HR VA OOB Topics</li>\n <li class=\"li\">Improved VA Topics conversational experience</li>\n </ul>\n </li>\n <li class=\"li\">Changed: Including email activity for case summary</li>\n <li class=\"li\">Fixed: Resolution notes now is supported for UI16</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-now-assist-hrsd__ul_gsk_fyl_g1c\">\n <li class=\"li\">Chat interaction summarization for case creation</li>\n <li class=\"li\">KB Generation (innovation lab)</li>\n <li class=\"li\">Admin experience updates</li>\n <li class=\"li\">Case summarization & resolution notes enhancements</li>\n <li class=\"li\">GAI Powered VA 2.0</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-now-assist-hrsd__ul_cpr_ydf_lzb\">\n <li class=\"li\">Chat summarization changes</li>\n <li class=\"li\">Resolution notes changes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - September 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">Now Assist for HRSD enables generative AI capabilities for Case and Knowledge Management to boost agent productivity and deliver faster case resolution for employees.</p>\n <div class=\"p\">\n <ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Chat Summarization and Chat Short Description generation</li>\n <li class=\"li\">Resolution Notes generation</li>\n <li class=\"li\">Now Assist Panel with discoverable HR skills</li>\n <li class=\"li\">Now Assist Admin Experience to turn on/off skills</li>\n </ul></li>\n <li class=\"li\">Changed: Case summarization UX improvements with a new summary widget on workspace and UI16</li>\n <li class=\"li\">Fixed <ul class=\"ul\">\n <li class=\"li\">State aware summaries</li>\n <li class=\"li\">Enforced Model Guardrails</li>\n </ul></li>\n <li class=\"li\">Removed: Summarize UI action from top</li>\n </ul>\n </div>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Now Assist for HRSD release notes
Version history for the Now Assist for HRSD on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.2 - August 2025
* New:
+ Added Sentiment analysis functionality for HR cases
+ Now Assist skills support Google Gemini and AWS Claude, in addition to NowLLM and Azure OpenAI.
+ Added support for cloning KB generation skill.
+ Introduced citation support in the content generated by the Email recommendation skill.
#### Version 9.0.3 - June 2025 (Yokohama)
Fixed: minor bugs.
#### Version 7.0.9 - June 2025 (Xanadu)
Fixed: minor bugs.
#### Version 9.0.2 - May 2025
New: Resolve non-critical HR cases.
#### Version 8.0.2 - March 2025
Release for YP1 and HR Service Delivery HR agent collection.
#### Version 7.0.8 - March 2025
Release to reference new XP7 Now Assist platform and AI Agents.
#### Version 8.0.0 - February 2025
* New
:
+ Related record search functionality for Email Reply Recommendations
+ Resolution notes skill now has configurable state mapping
+ Improved time off experience
+ Chat Reply recommendation improvements
+ Case summary is generated during case transfer in UI16
+ Skill Kit: Ways for the customers to build their own skill
* Fixed
: Miscellaneous bug fixes
#### Version 5.0.14 - December 2024
Fixed: Defects and backport fixes for Sensitivity Detection.
#### Version 7.0.2 - November 2024
* New:
+ Implemented Email Reply Recommendations
- Supports WWNA (Write With Now Assist) features such as shorten and elaborate
+ Implemented Now Assist Guardian
- Prevents LLM from using offensive content
- Provides configurable filters that can be used to prevent Offensive LLM content
- Logs/prevents prompt injection
+ Created a Knowledge Graph (KG) schema for HRSD
- A schema with few tables of HRSD is created
- It helps in implicitly picking certain details of the employee like department, location, HR cases assigned and so on.
- The details collected from the employee will be reduced as they are picked from the available data
- A VA topic (Employee Self Visa Request) is created to demonstrate the use of the KG schema is shipped, which picks employee name & country of birth from the available employee details.
+ New LLM based HR VA topics integrating with the HCM system
- To fetch the feedback given to the current employee
- To update personal details - email, phone, address, blood type, date of birth
- To fetch the benefits enrolled
* Changed:
+ Sensitivity Detection: Reduced the thresh holds to reduce occurrences of false positives
+ Chat Reply Recommendations: Implemented new platform version
- Supports WWNA (Write With Now Assist) features such as shorten and elaborate
+ Chat Summarization: Implemented new platform version supporting multiple languages
+ Now Assist Analytics: Implemented new platform version
+ Updated the Request Time off VA topic to render the available leave balance along with the available types
#### Version 6.0.4 - September 2024
Fixed a few issues.
#### Version 6.0.2 - August 2024
* Allow HR agents to:
+ Instantly view the summary of a case topic, action items, and resolution offered
+ Generate and record readable resolution notes when they close cases
+ Summarize chats during handoffs and wrap-up, and generate short descriptions of the chat
+ Leverage GAI to enable agents to quickly generate first draft of knowledge articles ready to be published after review
* Allow employees or admins to:
+ Get direct and actionable responses on customer-specific content using Generative AI in search
+ Enhance self-service using the new LLM powered Virtual Agent experience with a simplified set-up experience
+ Filter sensitive requests like harassment, misconduct complaints etc. be identified by the Virtual agent and get redirected to a human support instead of allowing the VA to respond
#### Version 5.0.8 - July 2024
Fixed a couple of defects.
#### Version 5.0.7 - May 2024
* New:
+ KB Generation with Now Assist
+ Sensitivity Detection as a filter
+ New HR VA OOB Topics
+ Improved VA Topics conversational experience
* Changed: Including email activity for case summary
* Fixed: Resolution notes now is supported for UI16
#### Version 4.0.1 - February 2024
* New:
+ Chat interaction summarization for case creation
+ KB Generation (innovation lab)
+ Admin experience updates
+ Case summarization & resolution notes enhancements
+ GAI Powered VA 2.0
#### Version 3.0.1 - November 2023
* New:
+ Chat summarization changes
+ Resolution notes changes
#### Version 2.0.2 - September 2023
Now Assist for HRSD enables generative AI capabilities for Case and Knowledge Management to boost agent productivity and deliver faster case resolution for employees.
* New
+ Chat Summarization and Chat Short Description generation
+ Resolution Notes generation
+ Now Assist Panel with discoverable HR skills
+ Now Assist Admin Experience to turn on/off skills
* Changed: Case summarization UX improvements with a new summary widget on workspace and UI16
* Fixed
+ State aware summaries
+ Enforced Model Guardrails
* Removed: Summarize UI action from top
| ---
title: Now Assist for HRSD release notes
description: Version history for the Now Assist for HRSD on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Now Assist for HRSD release notes
Version history for the Now Assist for HRSD on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.2 - August 2025
* New:
+ Added Sentiment analysis functionality for HR cases
+ Now Assist skills support Google Gemini and AWS Claude, in addition to NowLLM and Azure OpenAI.
+ Added support for cloning KB generation skill.
+ Introduced citation support in the content generated by the Email recommendation skill.
#### Version 9.0.3 - June 2025 (Yokohama)
Fixed: minor bugs.
#### Version 7.0.9 - June 2025 (Xanadu)
Fixed: minor bugs.
#### Version 9.0.2 - May 2025
New: Resolve non-critical HR cases.
#### Version 8.0.2 - March 2025
Release for YP1 and HR Service Delivery HR agent collection.
#### Version 7.0.8 - March 2025
Release to reference new XP7 Now Assist platform and AI Agents.
#### Version 8.0.0 - February 2025
* New
:
+ Related record search functionality for Email Reply Recommendations
+ Resolution notes skill now has configurable state mapping
+ Improved time off experience
+ Chat Reply recommendation improvements
+ Case summary is generated during case transfer in UI16
+ Skill Kit: Ways for the customers to build their own skill
* Fixed
: Miscellaneous bug fixes
#### Version 5.0.14 - December 2024
Fixed: Defects and backport fixes for Sensitivity Detection.
#### Version 7.0.2 - November 2024
* New:
+ Implemented Email Reply Recommendations
- Supports WWNA (Write With Now Assist) features such as shorten and elaborate
+ Implemented Now Assist Guardian
- Prevents LLM from using offensive content
- Provides configurable filters that can be used to prevent Offensive LLM content
- Logs/prevents prompt injection
+ Created a Knowledge Graph (KG) schema for HRSD
- A schema with few tables of HRSD is created
- It helps in implicitly picking certain details of the employee like department, location, HR cases assigned and so on.
- The details collected from the employee will be reduced as they are picked from the available data
- A VA topic (Employee Self Visa Request) is created to demonstrate the use of the KG schema is shipped, which picks employee name & country of birth from the available employee details.
+ New LLM based HR VA topics integrating with the HCM system
- To fetch the feedback given to the current employee
- To update personal details - email, phone, address, blood type, date of birth
- To fetch the benefits enrolled
* Changed:
+ Sensitivity Detection: Reduced the thresh holds to reduce occurrences of false positives
+ Chat Reply Recommendations: Implemented new platform version
- Supports WWNA (Write With Now Assist) features such as shorten and elaborate
+ Chat Summarization: Implemented new platform version supporting multiple languages
+ Now Assist Analytics: Implemented new platform version
+ Updated the Request Time off VA topic to render the available leave balance along with the available types
#### Version 6.0.4 - September 2024
Fixed a few issues.
#### Version 6.0.2 - August 2024
* Allow HR agents to:
+ Instantly view the summary of a case topic, action items, and resolution offered
+ Generate and record readable resolution notes when they close cases
+ Summarize chats during handoffs and wrap-up, and generate short descriptions of the chat
+ Leverage GAI to enable agents to quickly generate first draft of knowledge articles ready to be published after review
* Allow employees or admins to:
+ Get direct and actionable responses on customer-specific content using Generative AI in search
+ Enhance self-service using the new LLM powered Virtual Agent experience with a simplified set-up experience
+ Filter sensitive requests like harassment, misconduct complaints etc. be identified by the Virtual agent and get redirected to a human support instead of allowing the VA to respond
#### Version 5.0.8 - July 2024
Fixed a couple of defects.
#### Version 5.0.7 - May 2024
* New:
+ KB Generation with Now Assist
+ Sensitivity Detection as a filter
+ New HR VA OOB Topics
+ Improved VA Topics conversational experience
* Changed: Including email activity for case summary
* Fixed: Resolution notes now is supported for UI16
#### Version 4.0.1 - February 2024
* New:
+ Chat interaction summarization for case creation
+ KB Generation (innovation lab)
+ Admin experience updates
+ Case summarization & resolution notes enhancements
+ GAI Powered VA 2.0
#### Version 3.0.1 - November 2023
* New:
+ Chat summarization changes
+ Resolution notes changes
#### Version 2.0.2 - September 2023
Now Assist for HRSD enables generative AI capabilities for Case and Knowledge Management to boost agent productivity and deliver faster case resolution for employees.
* New
+ Chat Summarization and Chat Short Description generation
+ Resolution Notes generation
+ Now Assist Panel with discoverable HR skills
+ Now Assist Admin Experience to turn on/off skills
* Changed: Case summarization UX improvements with a new summary widget on workspace and UI16
* Fixed
+ State aware summaries
+ Enforced Model Guardrails
* Removed: Summarize UI action from top
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-mobile.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-mobile.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-now-mobile.html | Now Mobile release notes | Version history for the Now Mobile application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-now-mobile.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-now-mobile.html"><body id="store-rn-hr-now-mobile"><main role="main"><article role="article" class="dita" id="store-rn-hr-now-mobile" aria-labelledby="title_store-rn-hr-now-mobile">
<h1 class="title topictitle1" id="title_store-rn-hr-now-mobile">Now Mobile release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Now Mobile application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-now-mobile__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d406444e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 30.0.1 - August 2025</dt>
<dd class="dd">New: Welcome banner image in Coral theme.</dd>
<dt class="dt dlterm">Version 29.3.2 - February 2025</dt>
<dd class="dd" id="store-rn-hr-now-mobile__latest-store-rn-hr-now-mobile">Fixed bugs related to user interface and accessibility.</dd>
<dt class="dt dlterm">Version 29.2.1 - November 2024</dt>
<dd class="dd">Fixed user interface issues.</dd>
<dt class="dt dlterm">Version 29.1.10 - May 2024</dt>
<dd class="dd">No new feature was delivered in May '24.</dd>
<dt class="dt dlterm">Version 29.1.1 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 29.0.1 - November 2023</dt>
<dd class="dd">Added Employee News browse and search experience to Now Mobile.</dd>
<dt class="dt dlterm">Version 28.1.5 - August 2023</dt>
<dd class="dd">
<p class="p">Streamlined the Mobile Employee Service Portal (MESP) topic screen and multi-select experience in Now Mobile. See Webviews for mobile release notes for additional highlights.</p>
</dd>
<dt class="dt dlterm">Version 28.1.2 - June 2023</dt>
<dd class="dd">New: Pre-built integration with SAP Concur allows approvers to:<ul class="ul" id="store-rn-hr-now-mobile__ul_apx_ydh_qxb">
<li class="li">View expense reports.</li>
<li class="li">View line items for an expense report.</li>
<li class="li">View attachments for a report.</li>
<li class="li">Approve or send back the expense report with comments.</li>
</ul></dd>
<dt class="dt dlterm">Version 27.1.0 - February 2023</dt>
<dd class="dd">New: Delivered the new Next Experience theme, applied consistently across all screens, for a modern and consistent look and feel across the Now Mobile application.</dd>
<dt class="dt dlterm">Version 26.0.2 - September 2022</dt>
<dd class="dd">
<p class="p">Fixes to embedded web view for surveys.</p>
</dd>
<dt class="dt dlterm">Version 26.0.1 - August 2022</dt>
<dd class="dd">Fixed: Multiple My Items sections were showing up on the Home tab for customers taking the May 2022 upgrade.</dd>
<dt class="dt dlterm">Version 25.0.1 - May 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-now-mobile__ul_vdc_vxw_r5b">
<li class="li">New:<ul class="ul" id="store-rn-hr-now-mobile__ul_awr_vxw_r5b">
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<li class="li">Added content recommendations with the Recommended for you section on the support tab.</li>
<li class="li">Introduced cross-channel favorites feature – access all favorites, favorite articles, and requests from the Now Mobile app.</li>
</ul></li>
<li class="li">Fixed: Fixed MESP bundle.</li>
</ul>
</dd>
</dl>
</section>
</div>
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} | # Now Mobile release notes
Version history for the Now Mobile application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 30.0.1 - August 2025
New: Welcome banner image in Coral theme.
#### Version 29.3.2 - February 2025
Fixed bugs related to user interface and accessibility.
#### Version 29.2.1 - November 2024
Fixed user interface issues.
#### Version 29.1.10 - May 2024
No new feature was delivered in May '24.
#### Version 29.1.1 - February 2024
Minor fixes.
#### Version 29.0.1 - November 2023
Added Employee News browse and search experience to Now Mobile.
#### Version 28.1.5 - August 2023
Streamlined the Mobile Employee Service Portal (MESP) topic screen and multi-select experience in Now Mobile. See Webviews for mobile release notes for additional highlights.
#### Version 28.1.2 - June 2023
New: Pre-built integration with SAP Concur allows approvers to:
* View expense reports.
* View line items for an expense report.
* View attachments for a report.
* Approve or send back the expense report with comments.
#### Version 27.1.0 - February 2023
New: Delivered the new Next Experience theme, applied consistently across all screens, for a modern and consistent look and feel across the Now Mobile application.
#### Version 26.0.2 - September 2022
Fixes to embedded web view for surveys.
#### Version 26.0.1 - August 2022
Fixed: Multiple My Items sections were showing up on the Home tab for customers taking the May 2022 upgrade.
#### Version 25.0.1 - May 2022
* New:
+ Improved navigation with the Quick links section on the home screen.
+ Added content recommendations with the Recommended for you section on the support tab.
+ Introduced cross-channel favorites feature – access all favorites, favorite articles, and requests from the Now Mobile app.
* Fixed: Fixed MESP bundle.
| ---
title: Now Mobile release notes
description: Version history for the Now Mobile application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Now Mobile release notes
Version history for the Now Mobile application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 30.0.1 - August 2025
New: Welcome banner image in Coral theme.
#### Version 29.3.2 - February 2025
Fixed bugs related to user interface and accessibility.
#### Version 29.2.1 - November 2024
Fixed user interface issues.
#### Version 29.1.10 - May 2024
No new feature was delivered in May '24.
#### Version 29.1.1 - February 2024
Minor fixes.
#### Version 29.0.1 - November 2023
Added Employee News browse and search experience to Now Mobile.
#### Version 28.1.5 - August 2023
Streamlined the Mobile Employee Service Portal (MESP) topic screen and multi-select experience in Now Mobile. See Webviews for mobile release notes for additional highlights.
#### Version 28.1.2 - June 2023
New: Pre-built integration with SAP Concur allows approvers to:
* View expense reports.
* View line items for an expense report.
* View attachments for a report.
* Approve or send back the expense report with comments.
#### Version 27.1.0 - February 2023
New: Delivered the new Next Experience theme, applied consistently across all screens, for a modern and consistent look and feel across the Now Mobile application.
#### Version 26.0.2 - September 2022
Fixes to embedded web view for surveys.
#### Version 26.0.1 - August 2022
Fixed: Multiple My Items sections were showing up on the Home tab for customers taking the May 2022 upgrade.
#### Version 25.0.1 - May 2022
* New:
+ Improved navigation with the Quick links section on the home screen.
+ Added content recommendations with the Recommended for you section on the support tab.
+ Introduced cross-channel favorites feature – access all favorites, favorite articles, and requests from the Now Mobile app.
* Fixed: Fixed MESP bundle.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-opportunity-marketplace.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-opportunity-marketplace.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-opportunity-marketplace.html | Opportunity Marketplace release notes | Version history for the Opportunity Marketplace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-opportunity-marketplace.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-opportunity-marketplace.html"><body id="store-rn-hr-opportunity-marketplace"><main role="main"><article role="article" class="dita" id="store-rn-hr-opportunity-marketplace" aria-labelledby="title_store-rn-hr-opportunity-marketplace">
<h1 class="title topictitle1" id="title_store-rn-hr-opportunity-marketplace">Opportunity Marketplace release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Opportunity Marketplace application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-opportunity-marketplace__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d116234e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.4.0 - August 2025</dt>
<dd class="dd">Minor fix: implementing role selection drop down when creating as aspiration from an active job description.</dd>
<dt class="dt dlterm">Version 2.3.1 - May 2025</dt>
<dd class="dd" id="store-rn-hr-opportunity-marketplace__latest-store-rn-hr-opportunity-marketplace">Added approval flows for opportunity creation.</dd>
<dt class="dt dlterm">Version 2.2.2 - February 2025</dt>
<dd class="dd">Opportunity Marketplace has been improved to support users who are also leveraging systems where work is being defined and executed. In this release we are providing integration
with Strategic Portfolio Management to simplify the creation of projects in the marketplace by leveraging records that exist in SPM. Users who have under resourced projects in SPM can select those projects during opportunity
creation in the marketplace and publish them to employees in the marketplace. Employees can view and apply for the projects in the same process as with any other marketplace opportunity.</dd>
<dt class="dt dlterm">Version 2.1.3 - December 2024</dt>
<dd class="dd">This release has focused on efficiencies in recommendation processing and search in order to reduce page load times throughout Opportunity Marketplace.</dd>
<dt class="dt dlterm">Version 2.1.1 - November 2024</dt>
<dd class="dd">Internal Jobs feature has been improved to allow customers more flexibility in their job posting process. We have introduced the new Hiring Core Job Posting table which will store
the job posting data and will be the point of integration with customer ATS solutions. This update provides customers leveraging Job Requisitions the flexibility to create multiple job postings per requisition. It also allows
customers to create job postings without any reference to Job Requisitions. Job Posting IDs are now available to be presented to employees on the Job Posting UI.</dd>
<dt class="dt dlterm">Version 2.0.4 - August 2024</dt>
<dd class="dd">New: Introducing custom types of opportunities, where owners can create opportunities based on types like Gig, Project, Volunteer etc.</dd>
<dt class="dt dlterm">Version 1.1.4 - May 2024</dt>
<dd class="dd">AI Search can now be enabled to support internal jobs both within the Opportunity Marketplace as well as when doing a global search for Internal Jobs. Customers that have enabled
AI Search are now able to enable it for Opportunity Marketplace as the default search if they choose to.</dd>
<dt class="dt dlterm">Version 1.0.6 - February 2024</dt>
<dd class="dd">Opportunity Marketplace transforms internal mobility, providing employees with a unified hub to explore career opportunities. With customizable match preferences and seamless ATS integration, it changes engagement and
retention by facilitating transparent and efficient career development within your organization.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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Version history for the Opportunity Marketplace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.4.0 - August 2025
Minor fix: implementing role selection drop down when creating as aspiration from an active job description.
#### Version 2.3.1 - May 2025
Added approval flows for opportunity creation.
#### Version 2.2.2 - February 2025
Opportunity Marketplace has been improved to support users who are also leveraging systems where work is being defined and executed. In this release we are providing integration
with Strategic Portfolio Management to simplify the creation of projects in the marketplace by leveraging records that exist in SPM. Users who have under resourced projects in SPM can select those projects during opportunity
creation in the marketplace and publish them to employees in the marketplace. Employees can view and apply for the projects in the same process as with any other marketplace opportunity.
#### Version 2.1.3 - December 2024
This release has focused on efficiencies in recommendation processing and search in order to reduce page load times throughout Opportunity Marketplace.
#### Version 2.1.1 - November 2024
Internal Jobs feature has been improved to allow customers more flexibility in their job posting process. We have introduced the new Hiring Core Job Posting table which will store
the job posting data and will be the point of integration with customer ATS solutions. This update provides customers leveraging Job Requisitions the flexibility to create multiple job postings per requisition. It also allows
customers to create job postings without any reference to Job Requisitions. Job Posting IDs are now available to be presented to employees on the Job Posting UI.
#### Version 2.0.4 - August 2024
New: Introducing custom types of opportunities, where owners can create opportunities based on types like Gig, Project, Volunteer etc.
#### Version 1.1.4 - May 2024
AI Search can now be enabled to support internal jobs both within the Opportunity Marketplace as well as when doing a global search for Internal Jobs. Customers that have enabled
AI Search are now able to enable it for Opportunity Marketplace as the default search if they choose to.
#### Version 1.0.6 - February 2024
Opportunity Marketplace transforms internal mobility, providing employees with a unified hub to explore career opportunities. With customizable match preferences and seamless ATS integration, it changes engagement and
retention by facilitating transparent and efficient career development within your organization.
| ---
title: Opportunity Marketplace release notes
description: Version history for the Opportunity Marketplace application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Opportunity Marketplace release notes
Version history for the Opportunity Marketplace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.4.0 - August 2025
Minor fix: implementing role selection drop down when creating as aspiration from an active job description.
#### Version 2.3.1 - May 2025
Added approval flows for opportunity creation.
#### Version 2.2.2 - February 2025
Opportunity Marketplace has been improved to support users who are also leveraging systems where work is being defined and executed. In this release we are providing integration
with Strategic Portfolio Management to simplify the creation of projects in the marketplace by leveraging records that exist in SPM. Users who have under resourced projects in SPM can select those projects during opportunity
creation in the marketplace and publish them to employees in the marketplace. Employees can view and apply for the projects in the same process as with any other marketplace opportunity.
#### Version 2.1.3 - December 2024
This release has focused on efficiencies in recommendation processing and search in order to reduce page load times throughout Opportunity Marketplace.
#### Version 2.1.1 - November 2024
Internal Jobs feature has been improved to allow customers more flexibility in their job posting process. We have introduced the new Hiring Core Job Posting table which will store
the job posting data and will be the point of integration with customer ATS solutions. This update provides customers leveraging Job Requisitions the flexibility to create multiple job postings per requisition. It also allows
customers to create job postings without any reference to Job Requisitions. Job Posting IDs are now available to be presented to employees on the Job Posting UI.
#### Version 2.0.4 - August 2024
New: Introducing custom types of opportunities, where owners can create opportunities based on types like Gig, Project, Volunteer etc.
#### Version 1.1.4 - May 2024
AI Search can now be enabled to support internal jobs both within the Opportunity Marketplace as well as when doing a global search for Internal Jobs. Customers that have enabled
AI Search are now able to enable it for Opportunity Marketplace as the default search if they choose to.
#### Version 1.0.6 - February 2024
Opportunity Marketplace transforms internal mobility, providing employees with a unified hub to explore career opportunities. With customizable match preferences and seamless ATS integration, it changes engagement and
retention by facilitating transparent and efficient career development within your organization.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-pa-content-engagement-analytics.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-pa-content-engagement-analytics.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-pa-content-engagement-analytics.html | Performance Analytics - Content Engagement Analytics release notes | Version history for the Performance Analytics - Content Engagement Analytics application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-pa-content-engagement-analytics.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-pa-content-engagement-analytics.html"><body id="store-rn-hr-pa-content-engagement-analytics"><main role="main"><article role="article" class="dita" id="store-rn-hr-pa-content-engagement-analytics" aria-labelledby="title_store-rn-hr-pa-content-engagement-analytics">
<h1 class="title topictitle1" id="title_store-rn-hr-pa-content-engagement-analytics"><span class="ph">Performance Analytics</span> - Content Engagement Analytics release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Performance Analytics</span> - Content Engagement Analytics application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-pa-content-engagement-analytics__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d308017e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 30.0.4 - February 2025</dt>
<dd class="dd" id="store-rn-hr-pa-content-engagement-analytics__latest-store-rn-hr-pa-content-engagement-analytics">When a customer is using Content Publishing and Content Experiences for employee communications, they have the ability to use the Content Analytics plugin for reporting on
various types of analytics. When coupled with a Performance Analytics subscription, this dashboard is provided out-of-the-box to have a rich set of analytics reporting capabilities to help customers get insights into how the
Campaigns (and the content within) are performing.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Performance Analytics - Content Engagement Analytics release notes
Version history for the Performance Analytics - Content Engagement Analytics application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 30.0.4 - February 2025
When a customer is using Content Publishing and Content Experiences for employee communications, they have the ability to use the Content Analytics plugin for reporting on
various types of analytics. When coupled with a Performance Analytics subscription, this dashboard is provided out-of-the-box to have a rich set of analytics reporting capabilities to help customers get insights into how the
Campaigns (and the content within) are performing.
| ---
title: Performance Analytics - Content Engagement Analytics release notes
description: Version history for the Performance Analytics - Content Engagement Analytics
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Performance Analytics - Content Engagement Analytics release notes
Version history for the Performance Analytics - Content Engagement Analytics application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 30.0.4 - February 2025
When a customer is using Content Publishing and Content Experiences for employee communications, they have the ability to use the Content Analytics plugin for reporting on
various types of analytics. When coupled with a Performance Analytics subscription, this dashboard is provided out-of-the-box to have a rich set of analytics reporting capabilities to help customers get insights into how the
Campaigns (and the content within) are performing.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-pa-portal-analytics.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-pa-portal-analytics.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-pa-portal-analytics.html | Performance Analytics - Portal Analytics release notes | Version history for the Performance Analytics - Portal Analytics application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
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<h1 class="title topictitle1" id="title_store-rn-hr-pa-portal-analytics"><span class="ph">Performance Analytics</span> - Portal Analytics release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Performance Analytics</span> - Portal Analytics application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-pa-portal-analytics__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d474691e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 29.1.1 - May 2025</dt>
<dd class="dd" id="store-rn-hr-pa-portal-analytics__latest-store-rn-hr-pa-portal-analytics">Updated to support the latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 29.1.0 - February 2025</dt>
<dd class="dd">When a customer is using Employee Center Pro, Employee Service Center, or even a standard Service Portal, they have the ability to use the Content Analytics plugin for reporting on
various types of portal-based web traffic analytics. When coupled with a Performance Analytics subscription, this dashboard is provided out-of-the-box to have a rich set of analytics reporting capabilities to help customers get
insights on how their portal content is performing.</dd>
</dl>
</section>
</div>
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} | # Performance Analytics - Portal Analytics release notes
Version history for the Performance Analytics - Portal Analytics application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 29.1.1 - May 2025
Updated to support the latest version of the dependent apps.
#### Version 29.1.0 - February 2025
When a customer is using Employee Center Pro, Employee Service Center, or even a standard Service Portal, they have the ability to use the Content Analytics plugin for reporting on
various types of portal-based web traffic analytics. When coupled with a Performance Analytics subscription, this dashboard is provided out-of-the-box to have a rich set of analytics reporting capabilities to help customers get
insights on how their portal content is performing.
| ---
title: Performance Analytics - Portal Analytics release notes
description: Version history for the Performance Analytics - Portal Analytics application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Performance Analytics - Portal Analytics release notes
Version history for the Performance Analytics - Portal Analytics application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 29.1.1 - May 2025
Updated to support the latest version of the dependent apps.
#### Version 29.1.0 - February 2025
When a customer is using Employee Center Pro, Employee Service Center, or even a standard Service Portal, they have the ability to use the Content Analytics plugin for reporting on
various types of portal-based web traffic analytics. When coupled with a Performance Analytics subscription, this dashboard is provided out-of-the-box to have a rich set of analytics reporting capabilities to help customers get
insights on how their portal content is performing.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-portal-ui-components.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-portal-ui-components.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-portal-ui-components.html | HR Service Delivery Portal UI Components release notes | Version history for the HR Service Delivery Portal UI Components integration on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-portal-ui-components.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-portal-ui-components.html"><body id="store-rn-hr-portal-ui-components"><main role="main"><article role="article" class="dita" id="store-rn-hr-portal-ui-components" aria-labelledby="title_store-rn-hr-portal-ui-components">
<h1 class="title topictitle1" id="title_store-rn-hr-portal-ui-components"><span class="ph">HR Service Delivery</span> Portal UI Components release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span> Portal UI Components integration on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-portal-ui-components__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d318056e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.5 - May 2024</dt>
<dd class="dd" id="store-rn-hr-portal-ui-components__latest-store-rn-hr-portal-ui-components">
<ul class="ul">
<li class="li">Fixed table field ACL misconfiguration.</li>
<li class="li">Fixed Localization in the Time-off balance widget.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.4 - November 2022</dt>
<dd class="dd">Minor optimization and refactoring</dd>
<dt class="dt dlterm">Version 1.0.3 - March 2022</dt>
<dd class="dd">Fixed: Accessibility issues found in some use cases.</dd>
<dt class="dt dlterm">Version 1.0.2 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-portal-ui-components__ul_wcj_5wy_3sb">
<li class="li">Fixed: <ul class="ul" id="store-rn-hr-portal-ui-components__ul_zwg_vwy_3sb">
<li class="li">Moved down to record producer for Direct deposit widget</li>
<li class="li">Adjusted Chart size</li>
<li class="li">Change in screen reader read item as button/link when the item is not interactive</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - November 2021</dt>
<dd class="dd">This application provides wigdets that can be connected to any HCM to easily display information around direct deposit, holiday calender via ESC</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-portal-ui-components.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-portal-ui-components.html\"><body id=\"store-rn-hr-portal-ui-components\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-portal-ui-components\" aria-labelledby=\"title_store-rn-hr-portal-ui-components\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-portal-ui-components\"><span class=\"ph\">HR Service Delivery</span> Portal UI Components release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery</span> Portal UI Components integration on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-portal-ui-components__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d318056e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.5 - May 2024</dt>\n <dd class=\"dd\" id=\"store-rn-hr-portal-ui-components__latest-store-rn-hr-portal-ui-components\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed table field ACL misconfiguration.</li>\n <li class=\"li\">Fixed Localization in the Time-off balance widget.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - November 2022</dt>\n <dd class=\"dd\">Minor optimization and refactoring</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - March 2022</dt>\n <dd class=\"dd\">Fixed: Accessibility issues found in some use cases.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-portal-ui-components__ul_wcj_5wy_3sb\">\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-hr-portal-ui-components__ul_zwg_vwy_3sb\">\n <li class=\"li\">Moved down to record producer for Direct deposit widget</li>\n <li class=\"li\">Adjusted Chart size</li>\n <li class=\"li\">Change in screen reader read item as button/link when the item is not interactive</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - November 2021</dt>\n <dd class=\"dd\">This application provides wigdets that can be connected to any HCM to easily display information around direct deposit, holiday calender via ESC</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # HR Service Delivery Portal UI Components release notes
Version history for the HR Service Delivery Portal UI Components integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.5 - May 2024
* Fixed table field ACL misconfiguration.
* Fixed Localization in the Time-off balance widget.
#### Version 1.0.4 - November 2022
Minor optimization and refactoring
#### Version 1.0.3 - March 2022
Fixed: Accessibility issues found in some use cases.
#### Version 1.0.2 - February 2022
* Fixed:
+ Moved down to record producer for Direct deposit widget
+ Adjusted Chart size
+ Change in screen reader read item as button/link when the item is not interactive
#### Version 1.0.1 - November 2021
This application provides wigdets that can be connected to any HCM to easily display information around direct deposit, holiday calender via ESC
| ---
title: HR Service Delivery Portal UI Components release notes
description: Version history for the HR Service Delivery Portal UI Components integration
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Service Delivery Portal UI Components release notes
Version history for the HR Service Delivery Portal UI Components integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.5 - May 2024
* Fixed table field ACL misconfiguration.
* Fixed Localization in the Time-off balance widget.
#### Version 1.0.4 - November 2022
Minor optimization and refactoring
#### Version 1.0.3 - March 2022
Fixed: Accessibility issues found in some use cases.
#### Version 1.0.2 - February 2022
* Fixed:
+ Moved down to record producer for Direct deposit widget
+ Adjusted Chart size
+ Change in screen reader read item as button/link when the item is not interactive
#### Version 1.0.1 - November 2021
This application provides wigdets that can be connected to any HCM to easily display information around direct deposit, holiday calender via ESC
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-proactive-prompts.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-proactive-prompts.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-proactive-prompts.html | Proactive Prompts release notes | Version history for the Proactive Prompts application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-proactive-prompts.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-proactive-prompts.html"><body id="store-rn-hr-proactive-prompts"><main role="main"><article role="article" class="dita" id="store-rn-hr-proactive-prompts" aria-labelledby="title_store-rn-hr-proactive-prompts">
<h1 class="title topictitle1" id="title_store-rn-hr-proactive-prompts"><span class="ph">Proactive Prompts</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Proactive Prompts</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-proactive-prompts__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d120849e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.3.4 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Problem: Accessibility (A11y) issues were identified in the Proactive Prompt section for creating and updating growth plan prompts, affecting usability on the Career Hub page.<ul class="ul" id="store-rn-hr-proactive-prompts__ul_znm_zqd_yfc">
<li class="li">New: Introduced accessibility improvements to the prompt UI for better screen reader and keyboard navigation support.</li>
<li class="li">Changed: Updated the markup and ARIA attributes in the prompt widgets to align with accessibility standards.</li>
<li class="li">Fixed: Resolved A11y errors that previously caused incorrect behavior when navigating the prompt section.</li>
<li class="li">Removed: Eliminated non-compliant HTML elements that interfered with assistive technologies.</li>
</ul></li>
<li class="li">Problem: An RCA privilege issue was found in the Review Developing Skills widget, where the RCA status was incorrectly marked as Requested, causing test failures across multiple flows.<ul class="ul" id="store-rn-hr-proactive-prompts__ul_gt2_1rd_yfc">
<li class="li">New: Added the missing RCA entry to the inclusion list for the PromptUtils script include.</li>
<li class="li">Changed: Adjusted RCA privilege evaluation logic to correctly reflect the intended access level.</li>
<li class="li">Fixed: Corrected the RCA status to prevent test failures in skills review and enrollment flows.</li>
<li class="li">Removed: Removed the incorrect RCA privilege mapping that led to the misclassification.</li>
</ul></li>
<li class="li">Problem: Tooltips were incorrectly displayed across the entire prompt container and modal, rather than only on the intended text elements.<ul class="ul" id="store-rn-hr-proactive-prompts__ul_ch1_brd_yfc">
<li class="li">New: Introduced scoped tooltip behavior to limit hover effects to specific text elements.</li>
<li class="li">Changed: Modified the HTML structure and title attributes to prevent unintended tooltip propagation.</li>
<li class="li">Fixed: Resolved the issue where tooltips appeared across the entire container and modal overlays.</li>
<li class="li">Removed: Removed global title attributes from container elements that caused excessive tooltip display.</li>
</ul></li>
<li class="li">Problem: Prompt notifications generated without actions in Now Assist for VA were missing the expected 'Dismiss' option due to lack of LLM-based action support.<ul class="ul" id="store-rn-hr-proactive-prompts__ul_vyw_brd_yfc">
<li class="li">New: Introduced support for LLM-based 'Dismiss' actions in prompt notifications with no predefined actions.</li>
<li class="li">Changed: Updated the prompt generation logic to include both 'Mark as done' and 'Dismiss' actions when applicable.</li>
<li class="li">Fixed: Resolved the issue where notifications only displayed a single action, improving user interaction consistency.</li>
<li class="li">Removed: Removed the limitation that excluded LLM-based dismiss actions from prompts lacking explicit actions.</li>
</ul></li>
<li class="li">Problem: The signal name was not appearing in the action modal for various prompt actions (e.g., chat, email, meeting), leading to confusion for end users.<ul class="ul" id="store-rn-hr-proactive-prompts__ul_ghx_crd_yfc">
<li class="li">New: Added dynamic rendering of signal names in action modals across all supported prompt actions.</li>
<li class="li">Changed: Modified the modal template to include signal metadata for better context.</li>
<li class="li">Fixed: Corrected the UI behavior to ensure signal names are consistently displayed during user interactions.</li>
<li class="li">Removed: Removed the placeholder-only modal structure that previously omitted signal identifiers.</li>
</ul></li>
<li class="li">Problem: The signal_config_field_messages.jsdbx file was not cache-busted, leading to outdated content being served on UI pages. <ul class="ul" id="store-rn-hr-proactive-prompts__ul_wht_drd_yfc">
<li class="li">New: Appended glide.builddate to all relevant .jsdbx file references to enable cache busting.</li>
<li class="li">Changed: Updated UI scripts and client scripts to dynamically load the latest version of the configuration file.</li>
<li class="li">Fixed: Ensured that users always receive the most current configuration data by preventing stale caching.</li>
<li class="li">Removed: Removed static references to the .jsdbx file that bypassed cache validation.</li>
</ul></li>
<li class="li">Problem: The Suggestions for you and your team widget in Manager Hub did not match the Coral theme styling, creating visual inconsistencies.<ul class="ul" id="store-rn-hr-proactive-prompts__ul_ybp_2rd_yfc">
<li class="li">New: Applied $brand-primary-opacity as the background color to align with Coral theme specifications.</li>
<li class="li">Changed: Updated the widget's CSS to reflect the correct theme variable for background styling.</li>
<li class="li">Fixed: Corrected theming discrepancies to ensure visual consistency with the Coral design system.</li>
<li class="li">Removed: Removed the previous hardcoded background color that conflicted with Coral theme guidelines.</li>
</ul></li>
<li class="li">Problem: The background color for a section in Manager Hub did not comply with Coral theme standards, using an outdated color code.<ul class="ul" id="store-rn-hr-proactive-prompts__ul_l4f_grd_yfc">
<li class="li">New: Introduced the correct Coral theme color #E5F2F6 for the affected UI section.</li>
<li class="li">Changed: Replaced the previous color code #BDDEE740 with the updated Coral-compliant value.</li>
<li class="li">Fixed: Resolved visual inconsistencies by aligning the UI with the approved Coral theme palette.</li>
<li class="li">Removed: Removed the deprecated color styling that was inconsistent with the latest design specifications.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.3.2 - November 2024</dt>
<dd class="dd" id="store-rn-hr-proactive-prompts__latest-store-rn-hr-proactive-prompts">
<ul class="ul">
<li class="li">Security fixes</li>
<li class="li">User prompt preferences at the delivery channel level</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.2.3 - August 2024</dt>
<dd class="dd">New: Added compatibility for mapping LLM-based actions/topics for Proactive Prompts.</dd>
<dt class="dt dlterm">Version 3.1.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Admin configuration to generate Prompts for a single user synchronously.</li>
<li class="li">Ability to generate day-wise Prompts (insights for all upcoming days in the week) in the calendar view for the workplace users.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-proactive-prompts__ul_sqq_bc1_2yb">
<li class="li">Employees/Managers can opt-out or opt-in of receiving the prompts.;</li>
<li class="li">Support for additional out-of-the-box prompt content.</li>
<li class="li">Configuration to add a custom header on the prompt to indicate the type of prompt.</li>
</ul></li>
<li class="li">Changed: Improved user experience by including links in the View details to the items/tasks/records based on the URL configured in the Script data source.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - May 2023</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-proactive-prompts__ul_k12_bqd_3xb">
<li class="li">Proactive Prompts Dashboard - To understand Prompts usage analytics.</li>
<li class="li">Subflow data source type - Introduced a new data source type to support no code options in the decision framework.</li>
<li class="li">Expiring old Prompts before the next schedule generates new prompts.</li>
<li class="li">Support for Learning and Skills use cases as out-of-the-box content.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-proactive-prompts__ul_azz_z5b_mxb">
<li class="li">Proactive Prompts enables contextual and proactive engagement for managers and employees by bringing actionable insights as prompts into their flow of work.</li>
<li class="li">Following are a few key benefits of Proactive Prompts:<ul class="ul" id="store-rn-hr-proactive-prompts__ul_wc3_bvb_mxb">
<li class="li">Drive engagement</li>
<li class="li">Boost productivity</li>
<li class="li">Accessibility</li>
</ul></li>
<li class="li">With Proactive Prompts along with ManagerHub, you can Proactively send Managers 'micro insights' based on current situations with the team in the 'Flow of work'.</li>
<li class="li">Includes OOB suggestions for Manager Hub portal with data driven triggers.</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-proactive-prompts.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-proactive-prompts.html\"><body id=\"store-rn-hr-proactive-prompts\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-proactive-prompts\" aria-labelledby=\"title_store-rn-hr-proactive-prompts\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-proactive-prompts\"><span class=\"ph\">Proactive Prompts</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Proactive Prompts</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-proactive-prompts__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d120849e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.3.4 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Problem: Accessibility (A11y) issues were identified in the Proactive Prompt section for creating and updating growth plan prompts, affecting usability on the Career Hub page.<ul class=\"ul\" id=\"store-rn-hr-proactive-prompts__ul_znm_zqd_yfc\">\n <li class=\"li\">New: Introduced accessibility improvements to the prompt UI for better screen reader and keyboard navigation support.</li>\n <li class=\"li\">Changed: Updated the markup and ARIA attributes in the prompt widgets to align with accessibility standards.</li>\n <li class=\"li\">Fixed: Resolved A11y errors that previously caused incorrect behavior when navigating the prompt section.</li>\n <li class=\"li\">Removed: Eliminated non-compliant HTML elements that interfered with assistive technologies.</li>\n </ul></li>\n <li class=\"li\">Problem: An RCA privilege issue was found in the Review Developing Skills widget, where the RCA status was incorrectly marked as Requested, causing test failures across multiple flows.<ul class=\"ul\" id=\"store-rn-hr-proactive-prompts__ul_gt2_1rd_yfc\">\n <li class=\"li\">New: Added the missing RCA entry to the inclusion list for the PromptUtils script include.</li>\n <li class=\"li\">Changed: Adjusted RCA privilege evaluation logic to correctly reflect the intended access level.</li>\n <li class=\"li\">Fixed: Corrected the RCA status to prevent test failures in skills review and enrollment flows.</li>\n <li class=\"li\">Removed: Removed the incorrect RCA privilege mapping that led to the misclassification.</li>\n </ul></li>\n <li class=\"li\">Problem: Tooltips were incorrectly displayed across the entire prompt container and modal, rather than only on the intended text elements.<ul class=\"ul\" id=\"store-rn-hr-proactive-prompts__ul_ch1_brd_yfc\">\n <li class=\"li\">New: Introduced scoped tooltip behavior to limit hover effects to specific text elements.</li>\n <li class=\"li\">Changed: Modified the HTML structure and title attributes to prevent unintended tooltip propagation.</li>\n <li class=\"li\">Fixed: Resolved the issue where tooltips appeared across the entire container and modal overlays.</li>\n <li class=\"li\">Removed: Removed global title attributes from container elements that caused excessive tooltip display.</li>\n </ul></li>\n <li class=\"li\">Problem: Prompt notifications generated without actions in Now Assist for VA were missing the expected 'Dismiss' option due to lack of LLM-based action support.<ul class=\"ul\" id=\"store-rn-hr-proactive-prompts__ul_vyw_brd_yfc\">\n <li class=\"li\">New: Introduced support for LLM-based 'Dismiss' actions in prompt notifications with no predefined actions.</li>\n <li class=\"li\">Changed: Updated the prompt generation logic to include both 'Mark as done' and 'Dismiss' actions when applicable.</li>\n <li class=\"li\">Fixed: Resolved the issue where notifications only displayed a single action, improving user interaction consistency.</li>\n <li class=\"li\">Removed: Removed the limitation that excluded LLM-based dismiss actions from prompts lacking explicit actions.</li>\n </ul></li>\n <li class=\"li\">Problem: The signal name was not appearing in the action modal for various prompt actions (e.g., chat, email, meeting), leading to confusion for end users.<ul class=\"ul\" id=\"store-rn-hr-proactive-prompts__ul_ghx_crd_yfc\">\n <li class=\"li\">New: Added dynamic rendering of signal names in action modals across all supported prompt actions.</li>\n <li class=\"li\">Changed: Modified the modal template to include signal metadata for better context.</li>\n <li class=\"li\">Fixed: Corrected the UI behavior to ensure signal names are consistently displayed during user interactions.</li>\n <li class=\"li\">Removed: Removed the placeholder-only modal structure that previously omitted signal identifiers.</li>\n </ul></li>\n <li class=\"li\">Problem: The signal_config_field_messages.jsdbx file was not cache-busted, leading to outdated content being served on UI pages. <ul class=\"ul\" id=\"store-rn-hr-proactive-prompts__ul_wht_drd_yfc\">\n <li class=\"li\">New: Appended glide.builddate to all relevant .jsdbx file references to enable cache busting.</li>\n <li class=\"li\">Changed: Updated UI scripts and client scripts to dynamically load the latest version of the configuration file.</li>\n <li class=\"li\">Fixed: Ensured that users always receive the most current configuration data by preventing stale caching.</li>\n <li class=\"li\">Removed: Removed static references to the .jsdbx file that bypassed cache validation.</li>\n </ul></li>\n <li class=\"li\">Problem: The Suggestions for you and your team widget in Manager Hub did not match the Coral theme styling, creating visual inconsistencies.<ul class=\"ul\" id=\"store-rn-hr-proactive-prompts__ul_ybp_2rd_yfc\">\n <li class=\"li\">New: Applied $brand-primary-opacity as the background color to align with Coral theme specifications.</li>\n <li class=\"li\">Changed: Updated the widget's CSS to reflect the correct theme variable for background styling.</li>\n <li class=\"li\">Fixed: Corrected theming discrepancies to ensure visual consistency with the Coral design system.</li>\n <li class=\"li\">Removed: Removed the previous hardcoded background color that conflicted with Coral theme guidelines.</li>\n </ul></li>\n <li class=\"li\">Problem: The background color for a section in Manager Hub did not comply with Coral theme standards, using an outdated color code.<ul class=\"ul\" id=\"store-rn-hr-proactive-prompts__ul_l4f_grd_yfc\">\n <li class=\"li\">New: Introduced the correct Coral theme color #E5F2F6 for the affected UI section.</li>\n <li class=\"li\">Changed: Replaced the previous color code #BDDEE740 with the updated Coral-compliant value.</li>\n <li class=\"li\">Fixed: Resolved visual inconsistencies by aligning the UI with the approved Coral theme palette.</li>\n <li class=\"li\">Removed: Removed the deprecated color styling that was inconsistent with the latest design specifications.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.2 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-hr-proactive-prompts__latest-store-rn-hr-proactive-prompts\">\n <ul class=\"ul\">\n <li class=\"li\">Security fixes</li>\n <li class=\"li\">User prompt preferences at the delivery channel level</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.3 - August 2024</dt>\n <dd class=\"dd\">New: Added compatibility for mapping LLM-based actions/topics for Proactive Prompts.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Admin configuration to generate Prompts for a single user synchronously.</li>\n <li class=\"li\">Ability to generate day-wise Prompts (insights for all upcoming days in the week) in the calendar view for the workplace users.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-proactive-prompts__ul_sqq_bc1_2yb\">\n <li class=\"li\">Employees/Managers can opt-out or opt-in of receiving the prompts.;</li>\n <li class=\"li\">Support for additional out-of-the-box prompt content.</li>\n <li class=\"li\">Configuration to add a custom header on the prompt to indicate the type of prompt.</li>\n </ul></li>\n <li class=\"li\">Changed: Improved user experience by including links in the View details to the items/tasks/records based on the URL configured in the Script data source.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - May 2023</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-proactive-prompts__ul_k12_bqd_3xb\">\n <li class=\"li\">Proactive Prompts Dashboard - To understand Prompts usage analytics.</li>\n <li class=\"li\">Subflow data source type - Introduced a new data source type to support no code options in the decision framework.</li>\n <li class=\"li\">Expiring old Prompts before the next schedule generates new prompts.</li>\n <li class=\"li\">Support for Learning and Skills use cases as out-of-the-box content.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-proactive-prompts__ul_azz_z5b_mxb\">\n <li class=\"li\">Proactive Prompts enables contextual and proactive engagement for managers and employees by bringing actionable insights as prompts into their flow of work.</li>\n <li class=\"li\">Following are a few key benefits of Proactive Prompts:<ul class=\"ul\" id=\"store-rn-hr-proactive-prompts__ul_wc3_bvb_mxb\">\n <li class=\"li\">Drive engagement</li>\n <li class=\"li\">Boost productivity</li>\n <li class=\"li\">Accessibility</li>\n </ul></li>\n <li class=\"li\">With Proactive Prompts along with ManagerHub, you can Proactively send Managers 'micro insights' based on current situations with the team in the 'Flow of work'.</li>\n <li class=\"li\">Includes OOB suggestions for Manager Hub portal with data driven triggers.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Proactive Prompts release notes
Version history for the Proactive Prompts application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.3.4 - August 2025
* Problem: Accessibility (A11y) issues were identified in the Proactive Prompt section for creating and updating growth plan prompts, affecting usability on the Career Hub page.
+ New: Introduced accessibility improvements to the prompt UI for better screen reader and keyboard navigation support.
+ Changed: Updated the markup and ARIA attributes in the prompt widgets to align with accessibility standards.
+ Fixed: Resolved A11y errors that previously caused incorrect behavior when navigating the prompt section.
+ Removed: Eliminated non-compliant HTML elements that interfered with assistive technologies.
* Problem: An RCA privilege issue was found in the Review Developing Skills widget, where the RCA status was incorrectly marked as Requested, causing test failures across multiple flows.
+ New: Added the missing RCA entry to the inclusion list for the PromptUtils script include.
+ Changed: Adjusted RCA privilege evaluation logic to correctly reflect the intended access level.
+ Fixed: Corrected the RCA status to prevent test failures in skills review and enrollment flows.
+ Removed: Removed the incorrect RCA privilege mapping that led to the misclassification.
* Problem: Tooltips were incorrectly displayed across the entire prompt container and modal, rather than only on the intended text elements.
+ New: Introduced scoped tooltip behavior to limit hover effects to specific text elements.
+ Changed: Modified the HTML structure and title attributes to prevent unintended tooltip propagation.
+ Fixed: Resolved the issue where tooltips appeared across the entire container and modal overlays.
+ Removed: Removed global title attributes from container elements that caused excessive tooltip display.
* Problem: Prompt notifications generated without actions in Now Assist for VA were missing the expected 'Dismiss' option due to lack of LLM-based action support.
+ New: Introduced support for LLM-based 'Dismiss' actions in prompt notifications with no predefined actions.
+ Changed: Updated the prompt generation logic to include both 'Mark as done' and 'Dismiss' actions when applicable.
+ Fixed: Resolved the issue where notifications only displayed a single action, improving user interaction consistency.
+ Removed: Removed the limitation that excluded LLM-based dismiss actions from prompts lacking explicit actions.
* Problem: The signal name was not appearing in the action modal for various prompt actions (e.g., chat, email, meeting), leading to confusion for end users.
+ New: Added dynamic rendering of signal names in action modals across all supported prompt actions.
+ Changed: Modified the modal template to include signal metadata for better context.
+ Fixed: Corrected the UI behavior to ensure signal names are consistently displayed during user interactions.
+ Removed: Removed the placeholder-only modal structure that previously omitted signal identifiers.
* Problem: The signal\_config\_field\_messages.jsdbx file was not cache-busted, leading to outdated content being served on UI pages.
+ New: Appended glide.builddate to all relevant .jsdbx file references to enable cache busting.
+ Changed: Updated UI scripts and client scripts to dynamically load the latest version of the configuration file.
+ Fixed: Ensured that users always receive the most current configuration data by preventing stale caching.
+ Removed: Removed static references to the .jsdbx file that bypassed cache validation.
* Problem: The Suggestions for you and your team widget in Manager Hub did not match the Coral theme styling, creating visual inconsistencies.
+ New: Applied $brand-primary-opacity as the background color to align with Coral theme specifications.
+ Changed: Updated the widget's CSS to reflect the correct theme variable for background styling.
+ Fixed: Corrected theming discrepancies to ensure visual consistency with the Coral design system.
+ Removed: Removed the previous hardcoded background color that conflicted with Coral theme guidelines.
* Problem: The background color for a section in Manager Hub did not comply with Coral theme standards, using an outdated color code.
+ New: Introduced the correct Coral theme color #E5F2F6 for the affected UI section.
+ Changed: Replaced the previous color code #BDDEE740 with the updated Coral-compliant value.
+ Fixed: Resolved visual inconsistencies by aligning the UI with the approved Coral theme palette.
+ Removed: Removed the deprecated color styling that was inconsistent with the latest design specifications.
#### Version 3.3.2 - November 2024
* Security fixes
* User prompt preferences at the delivery channel level
#### Version 3.2.3 - August 2024
New: Added compatibility for mapping LLM-based actions/topics for Proactive Prompts.
#### Version 3.1.0 - May 2024
* New:
+ Admin configuration to generate Prompts for a single user synchronously.
+ Ability to generate day-wise Prompts (insights for all upcoming days in the week) in the calendar view for the workplace users.
#### Version 3.0.0 - August 2023
* New:
+ Employees/Managers can opt-out or opt-in of receiving the prompts.;
+ Support for additional out-of-the-box prompt content.
+ Configuration to add a custom header on the prompt to indicate the type of prompt.
* Changed: Improved user experience by including links in the View details to the items/tasks/records based on the URL configured in the Script data source.
#### Version 2.0.0 - May 2023
New:
* Proactive Prompts Dashboard - To understand Prompts usage analytics.
* Subflow data source type - Introduced a new data source type to support no code options in the decision framework.
* Expiring old Prompts before the next schedule generates new prompts.
* Support for Learning and Skills use cases as out-of-the-box content.
#### Version 1.0.1 - February 2023
* Proactive Prompts enables contextual and proactive engagement for managers and employees by bringing actionable insights as prompts into their flow of work.
* Following are a few key benefits of Proactive Prompts:
+ Drive engagement
+ Boost productivity
+ Accessibility
* With Proactive Prompts along with ManagerHub, you can Proactively send Managers 'micro insights' based on current situations with the team in the 'Flow of work'.
* Includes OOB suggestions for Manager Hub portal with data driven triggers.
| ---
title: Proactive Prompts release notes
description: Version history for the Proactive Prompts application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Proactive Prompts release notes
Version history for the Proactive Prompts application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.3.4 - August 2025
* Problem: Accessibility (A11y) issues were identified in the Proactive Prompt section for creating and updating growth plan prompts, affecting usability on the Career Hub page.
+ New: Introduced accessibility improvements to the prompt UI for better screen reader and keyboard navigation support.
+ Changed: Updated the markup and ARIA attributes in the prompt widgets to align with accessibility standards.
+ Fixed: Resolved A11y errors that previously caused incorrect behavior when navigating the prompt section.
+ Removed: Eliminated non-compliant HTML elements that interfered with assistive technologies.
* Problem: An RCA privilege issue was found in the Review Developing Skills widget, where the RCA status was incorrectly marked as Requested, causing test failures across multiple flows.
+ New: Added the missing RCA entry to the inclusion list for the PromptUtils script include.
+ Changed: Adjusted RCA privilege evaluation logic to correctly reflect the intended access level.
+ Fixed: Corrected the RCA status to prevent test failures in skills review and enrollment flows.
+ Removed: Removed the incorrect RCA privilege mapping that led to the misclassification.
* Problem: Tooltips were incorrectly displayed across the entire prompt container and modal, rather than only on the intended text elements.
+ New: Introduced scoped tooltip behavior to limit hover effects to specific text elements.
+ Changed: Modified the HTML structure and title attributes to prevent unintended tooltip propagation.
+ Fixed: Resolved the issue where tooltips appeared across the entire container and modal overlays.
+ Removed: Removed global title attributes from container elements that caused excessive tooltip display.
* Problem: Prompt notifications generated without actions in Now Assist for VA were missing the expected 'Dismiss' option due to lack of LLM-based action support.
+ New: Introduced support for LLM-based 'Dismiss' actions in prompt notifications with no predefined actions.
+ Changed: Updated the prompt generation logic to include both 'Mark as done' and 'Dismiss' actions when applicable.
+ Fixed: Resolved the issue where notifications only displayed a single action, improving user interaction consistency.
+ Removed: Removed the limitation that excluded LLM-based dismiss actions from prompts lacking explicit actions.
* Problem: The signal name was not appearing in the action modal for various prompt actions (e.g., chat, email, meeting), leading to confusion for end users.
+ New: Added dynamic rendering of signal names in action modals across all supported prompt actions.
+ Changed: Modified the modal template to include signal metadata for better context.
+ Fixed: Corrected the UI behavior to ensure signal names are consistently displayed during user interactions.
+ Removed: Removed the placeholder-only modal structure that previously omitted signal identifiers.
* Problem: The signal\_config\_field\_messages.jsdbx file was not cache-busted, leading to outdated content being served on UI pages.
+ New: Appended glide.builddate to all relevant .jsdbx file references to enable cache busting.
+ Changed: Updated UI scripts and client scripts to dynamically load the latest version of the configuration file.
+ Fixed: Ensured that users always receive the most current configuration data by preventing stale caching.
+ Removed: Removed static references to the .jsdbx file that bypassed cache validation.
* Problem: The Suggestions for you and your team widget in Manager Hub did not match the Coral theme styling, creating visual inconsistencies.
+ New: Applied $brand-primary-opacity as the background color to align with Coral theme specifications.
+ Changed: Updated the widget's CSS to reflect the correct theme variable for background styling.
+ Fixed: Corrected theming discrepancies to ensure visual consistency with the Coral design system.
+ Removed: Removed the previous hardcoded background color that conflicted with Coral theme guidelines.
* Problem: The background color for a section in Manager Hub did not comply with Coral theme standards, using an outdated color code.
+ New: Introduced the correct Coral theme color #E5F2F6 for the affected UI section.
+ Changed: Replaced the previous color code #BDDEE740 with the updated Coral-compliant value.
+ Fixed: Resolved visual inconsistencies by aligning the UI with the approved Coral theme palette.
+ Removed: Removed the deprecated color styling that was inconsistent with the latest design specifications.
#### Version 3.3.2 - November 2024
* Security fixes
* User prompt preferences at the delivery channel level
#### Version 3.2.3 - August 2024
New: Added compatibility for mapping LLM-based actions/topics for Proactive Prompts.
#### Version 3.1.0 - May 2024
* New:
+ Admin configuration to generate Prompts for a single user synchronously.
+ Ability to generate day-wise Prompts (insights for all upcoming days in the week) in the calendar view for the workplace users.
#### Version 3.0.0 - August 2023
* New:
+ Employees/Managers can opt-out or opt-in of receiving the prompts.;
+ Support for additional out-of-the-box prompt content.
+ Configuration to add a custom header on the prompt to indicate the type of prompt.
* Changed: Improved user experience by including links in the View details to the items/tasks/records based on the URL configured in the Script data source.
#### Version 2.0.0 - May 2023
New:
* Proactive Prompts Dashboard - To understand Prompts usage analytics.
* Subflow data source type - Introduced a new data source type to support no code options in the decision framework.
* Expiring old Prompts before the next schedule generates new prompts.
* Support for Learning and Skills use cases as out-of-the-box content.
#### Version 1.0.1 - February 2023
* Proactive Prompts enables contextual and proactive engagement for managers and employees by bringing actionable insights as prompts into their flow of work.
* Following are a few key benefits of Proactive Prompts:
+ Drive engagement
+ Boost productivity
+ Accessibility
* With Proactive Prompts along with ManagerHub, you can Proactively send Managers 'micro insights' based on current situations with the team in the 'Flow of work'.
* Includes OOB suggestions for Manager Hub portal with data driven triggers.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-process-op-content-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-process-op-content-pack.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-process-op-content-pack.html | HR Service Delivery Process Mining Content Pack release notes | Version history for the HR Service Delivery Process Mining Content Pack application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-process-op-content-pack.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-process-op-content-pack.html"><body id="store-rn-hr-process-op-content-pack"><main role="main"><article role="article" class="dita" id="store-rn-hr-process-op-content-pack" aria-labelledby="title_store-rn-hr-process-op-content-pack">
<h1 class="title topictitle1" id="title_store-rn-hr-process-op-content-pack"><span class="ph">HR Service Delivery</span>
<span class="ph">Process Mining</span> Content Pack release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span>
<span class="ph">Process Mining</span> Content Pack application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-process-op-content-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d458637e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.0.1 - February 2024</dt>
<dd class="dd" id="store-rn-hr-process-op-content-pack__latest-store-rn-hr-process-op-content-pack">No new features or fixes. This major release now supports Process Mining v25.6.3+.</dd>
<dt class="dt dlterm">Version 3.0.1 - August 2023</dt>
<dd class="dd">This version is compatible with Vancouver and Process Mining v24.4.1. There are no net new features or fixes.</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2023</dt>
<dd class="dd">Changed: Content updates to support <span class="ph">Process Mining</span> v23.x</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2022</dt>
<dd class="dd">Configuration to support the usage and analysis of HRSD workflows with <span class="ph">Process Mining</span></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # HR Service Delivery Process Mining Content Pack release notes
Version history for the HR Service Delivery
Process Mining Content Pack application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.1 - February 2024
No new features or fixes. This major release now supports Process Mining v25.6.3+.
#### Version 3.0.1 - August 2023
This version is compatible with Vancouver and Process Mining v24.4.1. There are no net new features or fixes.
#### Version 2.0.0 - February 2023
Changed: Content updates to support Process Mining v23.x
#### Version 1.0.0 - August 2022
Configuration to support the usage and analysis of HRSD workflows with Process Mining
| ---
title: HR Service Delivery Process Mining Content Pack release notes
description: Version history for the HR Service Delivery Process Mining Content Pack
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Service Delivery Process Mining Content Pack release notes
Version history for the HR Service Delivery
Process Mining Content Pack application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.1 - February 2024
No new features or fixes. This major release now supports Process Mining v25.6.3+.
#### Version 3.0.1 - August 2023
This version is compatible with Vancouver and Process Mining v24.4.1. There are no net new features or fixes.
#### Version 2.0.0 - February 2023
Changed: Content updates to support Process Mining v23.x
#### Version 1.0.0 - August 2022
Configuration to support the usage and analysis of HRSD workflows with Process Mining
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-procurement-case-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-procurement-case-mgmt.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-procurement-case-mgmt.html | Procurement Case Management release notes | Version history for the Procurement Case Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-procurement-case-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-procurement-case-mgmt.html"><body id="store-rn-hr-procurement-case-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-hr-procurement-case-mgmt" aria-labelledby="title_store-rn-hr-procurement-case-mgmt">
<h1 class="title topictitle1" id="title_store-rn-hr-procurement-case-mgmt">Procurement Case Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Procurement Case Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-procurement-case-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d352587e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 14.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-procurement-case-mgmt__ul_oj1_pxm_bgc">
<li class="li">The Case Resolution Acceptance Workflow has been improved to provide greater transparency and control in case resolution by involving the requestor during the final stage of the case lifecycle.<ul class="ul" id="store-rn-hr-procurement-case-mgmt__ul_jsm_pxm_bgc">
<li class="li">Configurable Case Resolution Acceptance Workflow: A new decision table has been introduced, allowing system administrators to enable the case resolution acceptance process for specific case types as
needed.</li>
<li class="li">New Case State - Awaiting Acceptance: When a case configured for this workflow is marked as Closed - Completed, it transitions to a new state called Awaiting Acceptance. This triggers an email
notification to the requestor with a resolution summary and options to accept or reject the case resolution.</li>
<li class="li">Requestor Action via Employee Center: Requestors can now review and respond to case resolutions directly from the Employee Center > My Requests page, improving accessibility and the overall user
experience.</li>
<li class="li">Automatic Closure or Reopen Based on Requestor Action: <ul class="ul" id="store-rn-hr-procurement-case-mgmt__ul_nwh_pxm_bgc">
<li class="li">If the requestor accepts the resolution, the case is automatically marked as Closed.</li>
<li class="li">If the requestor rejects the resolution, the case is moved back to the In Progress state for further action.</li>
</ul>
</li>
<li class="li">Auto-Closure on No Response: If the requestor does not take action within the configured timeframe, the case is automatically closed to maintain workflow continuity.</li>
<li class="li">Buyer Notifications for Acceptance/Rejection: Buyers are notified when a requestor accepts or rejects a resolution, ensuring transparency and enabling timely follow-ups.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 13.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-procurement-case-mgmt__latest-store-rn-hr-procurement-case-mgmt">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Support for return and replace flows from Employee Center and Shopping Hub. This enables shoppers to submit return or replacement requests for purchased items directly, without the need for agents to initiate
the process on their behalf.</li>
<li class="li">Shoppers can modify purchase requisitions (PRs) and purchase orders (POs) while maintaining cost allocation across multiple cost centers.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 12.0.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Edit a Receipt.<ol class="ol">
<li class="li">Shopper Workflow:<ul class="ul">
<li class="li">Shoppers can initiate an Edit Receipt Request directly from the Shopping Hub under "My Purchases" or from the "Purchase Lines" tab.</li>
<li class="li">By selecting the appropriate PO or purchase line, shoppers can open the Edit Receipt Form, provide required details (e.g., business owner, PO, POL, etc.), and submit the request.</li>
<li class="li">A case ID (of Edit a receipt case type) is generated for tracking purposes, and shoppers can monitor the request status via the Employee Center under "My Requests."</li>
<li class="li">Alternatively, shoppers can use the Edit a Receipt tile in the Employee Center to directly submit an edit request.</li>
</ul></li>
<li class="li">Buyer/Fulfiller Workflow: <ul class="ul">
<li class="li">Buyers/fulfillers can review and fulfill the requests via the Source-to-pay Workspace using the case playbook.</li>
<li class="li">The buyer reviews the details, validates the changes, communicates with relevant stakeholders, and provides closing comments before closing the case.</li>
</ul></li>
<li class="li">Automated Edit Receipt Flow: <ul class="ul">
<li class="li">If the system property sn_spend_cp.enable_automated_edit_receipt_flow is enabled (default setting), the process becomes fully automated.</li>
<li class="li">Delivery receipts and corresponding POL quantities are automatically updated without manual intervention, and the case is closed seamlessly.</li>
</ul></li>
</ol></li>
</ul>
</dd>
<dt class="dt dlterm">Version 11.8.0 - November 2024</dt>
<dd class="dd">Evaluated sandbox access for client-callable script and script issues with Edit a Purchase Order flow.</dd>
<dt class="dt dlterm">Version 11.0.4 - October 2024</dt>
<dd class="dd">Granted the application-specific admin role to all system-level admin users of Procurement Case Management scoped application on Washington release.</dd>
<dt class="dt dlterm">Version 11.5.1 - August 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 11.0.1 - May 2024</dt>
<dd class="dd">Changed: Improved the usability such that a fulfiller can now create a case with just one click from the Source-to-Pay Workspace.</dd>
<dt class="dt dlterm">Version 10.2.1 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-procurement-case-mgmt__ul_hn1_3gb_t1c">
<li class="li">For the due diligence case type, the Related DDR field is available for tracking the DDR records created as part of the playbook activities.</li>
<li class="li">Two risk assessments, namely Inherent Risk Assessments and Third-party Risk Assessments, are available on the respective procurement case record.</li>
<li class="li">Configured in-system notifications, also known as provider notifications, that notify the requester when there is a change in the respective DDR record.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 10.0.0 - February 2024</dt>
<dd class="dd">Changed: Employees can now see the completed E-sign, Upload a document, and Submit a form tasks in the Completed tab in the task page of Employee Center.</dd>
<dt class="dt dlterm">Version 9.0.5 - December 2023 (Vancouver)</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 7.0.2 - December 2023 (Utah)</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 9.0.2 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-procurement-case-mgmt__ul_rqm_p1z_dzb">
<li class="li">Provided a default workflow solution to enable employees to request a copy of contract.</li>
<li class="li">A playbook tab is added in Source-to-Pay Workspace for procurement cases of type Request a copy of contract.</li>
<li class="li">Fulfillers will be able to send the copy of the contract with the help of the playbook.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.0.1 - August 2023</dt>
<dd class="dd">New: Sidebar and Microsoft Teams integration is now available on all SPO objects that have extended from the task tables, such as sourcing requests, purchase requisitions, negotiations, negotiation events, and so on.</dd>
<dt class="dt dlterm">Version 7.0.1 - May 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 6.0.4 - February 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 6.0.1 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Introduced and updated Procurement-as-a-service type feature capabilities within Procurement Workspace, such as:<ul class="ul" id="store-rn-hr-procurement-case-mgmt__ul_fnl_znb_mxb">
<li class="li">Agent assist, to help procurement specialists triage requests by attaching knowledge articles to the requests, or create catalog service requests on behalf of requestors.</li>
<li class="li">Email composer with quick message templates, to better track conversations between procurement specialists and requestors by directly sending emails from workspace with the ability to apply templated
responses.</li>
<li class="li">Create cases within a case, to help procurement specialists create sub-cases within a procurement case record.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.1.1 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-procurement-case-mgmt__ul_n4n_1dw_h5b">
<li class="li">Changed:<ul class="ul" id="store-rn-hr-procurement-case-mgmt__ul_s5s_1dw_h5b">
<li class="li">Improved Procurement Case Management demo data to: <ul class="ul" id="store-rn-hr-procurement-case-mgmt__ul_t5s_1dw_h5b">
<li class="li">Update the procurement service catalog browsing experience with more service catalog items</li>
<li class="li">Have case templates for each case type</li>
</ul></li>
<li class="li">Changed the prefix for Procurement Case Management records from PSREQ to PC.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.1 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Purchasing tasks are now cases. This supports case types that need their own complex workflows. Examples of case types are supplier onboarding, supplier risk assessments, supplier tiering assessments, contract
reviews, and budget reviews.</li>
<li class="li">The supplier onboarding case is now integrated with the Supplier Lifecycle Management plugin to support a complex process automation workflow, which includes registering, qualifying, and activating
suppliers.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.1 - February 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Fulfillers can now cancel procurement case lines. Procurement case and case line short descriptions have been updated. Procurement cases now have a modification type and can be completed without playbook.</li>
<li class="li">Changed: Purchasing fields have been added and form views have been updated.</li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-procurement-case-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-procurement-case-mgmt.html\"><body id=\"store-rn-hr-procurement-case-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-procurement-case-mgmt\" aria-labelledby=\"title_store-rn-hr-procurement-case-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-procurement-case-mgmt\">Procurement Case Management release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Procurement Case Management application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-procurement-case-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d352587e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 14.0.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-procurement-case-mgmt__ul_oj1_pxm_bgc\">\n <li class=\"li\">The Case Resolution Acceptance Workflow has been improved to provide greater transparency and control in case resolution by involving the requestor during the final stage of the case lifecycle.<ul class=\"ul\" id=\"store-rn-hr-procurement-case-mgmt__ul_jsm_pxm_bgc\">\n <li class=\"li\">Configurable Case Resolution Acceptance Workflow: A new decision table has been introduced, allowing system administrators to enable the case resolution acceptance process for specific case types as\n needed.</li>\n <li class=\"li\">New Case State - Awaiting Acceptance: When a case configured for this workflow is marked as Closed - Completed, it transitions to a new state called Awaiting Acceptance. This triggers an email\n notification to the requestor with a resolution summary and options to accept or reject the case resolution.</li>\n <li class=\"li\">Requestor Action via Employee Center: Requestors can now review and respond to case resolutions directly from the Employee Center > My Requests page, improving accessibility and the overall user\n experience.</li>\n <li class=\"li\">Automatic Closure or Reopen Based on Requestor Action: <ul class=\"ul\" id=\"store-rn-hr-procurement-case-mgmt__ul_nwh_pxm_bgc\">\n <li class=\"li\">If the requestor accepts the resolution, the case is automatically marked as Closed.</li>\n <li class=\"li\">If the requestor rejects the resolution, the case is moved back to the In Progress state for further action.</li>\n </ul>\n </li>\n <li class=\"li\">Auto-Closure on No Response: If the requestor does not take action within the configured timeframe, the case is automatically closed to maintain workflow continuity.</li>\n <li class=\"li\">Buyer Notifications for Acceptance/Rejection: Buyers are notified when a requestor accepts or rejects a resolution, ensuring transparency and enabling timely follow-ups.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 13.0.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-procurement-case-mgmt__latest-store-rn-hr-procurement-case-mgmt\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Support for return and replace flows from Employee Center and Shopping Hub. This enables shoppers to submit return or replacement requests for purchased items directly, without the need for agents to initiate\n the process on their behalf.</li>\n <li class=\"li\">Shoppers can modify purchase requisitions (PRs) and purchase orders (POs) while maintaining cost allocation across multiple cost centers.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Edit a Receipt.<ol class=\"ol\">\n <li class=\"li\">Shopper Workflow:<ul class=\"ul\">\n <li class=\"li\">Shoppers can initiate an Edit Receipt Request directly from the Shopping Hub under "My Purchases" or from the "Purchase Lines" tab.</li>\n <li class=\"li\">By selecting the appropriate PO or purchase line, shoppers can open the Edit Receipt Form, provide required details (e.g., business owner, PO, POL, etc.), and submit the request.</li>\n <li class=\"li\">A case ID (of Edit a receipt case type) is generated for tracking purposes, and shoppers can monitor the request status via the Employee Center under "My Requests."</li>\n <li class=\"li\">Alternatively, shoppers can use the Edit a Receipt tile in the Employee Center to directly submit an edit request.</li>\n </ul></li>\n <li class=\"li\">Buyer/Fulfiller Workflow: <ul class=\"ul\">\n <li class=\"li\">Buyers/fulfillers can review and fulfill the requests via the Source-to-pay Workspace using the case playbook.</li>\n <li class=\"li\">The buyer reviews the details, validates the changes, communicates with relevant stakeholders, and provides closing comments before closing the case.</li>\n </ul></li>\n <li class=\"li\">Automated Edit Receipt Flow: <ul class=\"ul\">\n <li class=\"li\">If the system property sn_spend_cp.enable_automated_edit_receipt_flow is enabled (default setting), the process becomes fully automated.</li>\n <li class=\"li\">Delivery receipts and corresponding POL quantities are automatically updated without manual intervention, and the case is closed seamlessly.</li>\n </ul></li>\n </ol></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 11.8.0 - November 2024</dt>\n <dd class=\"dd\">Evaluated sandbox access for client-callable script and script issues with Edit a Purchase Order flow.</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.4 - October 2024</dt>\n <dd class=\"dd\">Granted the application-specific admin role to all system-level admin users of Procurement Case Management scoped application on Washington release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.5.1 - August 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.1 - May 2024</dt>\n <dd class=\"dd\">Changed: Improved the usability such that a fulfiller can now create a case with just one click from the Source-to-Pay Workspace.</dd>\n \n \n <dt class=\"dt dlterm\">Version 10.2.1 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-procurement-case-mgmt__ul_hn1_3gb_t1c\">\n <li class=\"li\">For the due diligence case type, the Related DDR field is available for tracking the DDR records created as part of the playbook activities.</li>\n <li class=\"li\">Two risk assessments, namely Inherent Risk Assessments and Third-party Risk Assessments, are available on the respective procurement case record.</li>\n <li class=\"li\">Configured in-system notifications, also known as provider notifications, that notify the requester when there is a change in the respective DDR record.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.0 - February 2024</dt>\n <dd class=\"dd\">Changed: Employees can now see the completed E-sign, Upload a document, and Submit a form tasks in the Completed tab in the task page of Employee Center.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.5 - December 2023 (Vancouver)</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.2 - December 2023 (Utah)</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.2 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-procurement-case-mgmt__ul_rqm_p1z_dzb\">\n <li class=\"li\">Provided a default workflow solution to enable employees to request a copy of contract.</li>\n <li class=\"li\">A playbook tab is added in Source-to-Pay Workspace for procurement cases of type Request a copy of contract.</li>\n <li class=\"li\">Fulfillers will be able to send the copy of the contract with the help of the playbook.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.1 - August 2023</dt>\n <dd class=\"dd\">New: Sidebar and Microsoft Teams integration is now available on all SPO objects that have extended from the task tables, such as sourcing requests, purchase requisitions, negotiations, negotiation events, and so on.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.1 - May 2023</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.4 - February 2023</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.1 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Introduced and updated Procurement-as-a-service type feature capabilities within Procurement Workspace, such as:<ul class=\"ul\" id=\"store-rn-hr-procurement-case-mgmt__ul_fnl_znb_mxb\">\n <li class=\"li\">Agent assist, to help procurement specialists triage requests by attaching knowledge articles to the requests, or create catalog service requests on behalf of requestors.</li>\n <li class=\"li\">Email composer with quick message templates, to better track conversations between procurement specialists and requestors by directly sending emails from workspace with the ability to apply templated\n responses.</li>\n <li class=\"li\">Create cases within a case, to help procurement specialists create sub-cases within a procurement case record.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.1 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-procurement-case-mgmt__ul_n4n_1dw_h5b\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-procurement-case-mgmt__ul_s5s_1dw_h5b\">\n <li class=\"li\">Improved Procurement Case Management demo data to: <ul class=\"ul\" id=\"store-rn-hr-procurement-case-mgmt__ul_t5s_1dw_h5b\">\n <li class=\"li\">Update the procurement service catalog browsing experience with more service catalog items</li>\n <li class=\"li\">Have case templates for each case type</li>\n </ul></li>\n <li class=\"li\">Changed the prefix for Procurement Case Management records from PSREQ to PC.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.1 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Purchasing tasks are now cases. This supports case types that need their own complex workflows. Examples of case types are supplier onboarding, supplier risk assessments, supplier tiering assessments, contract\n reviews, and budget reviews.</li>\n <li class=\"li\">The supplier onboarding case is now integrated with the Supplier Lifecycle Management plugin to support a complex process automation workflow, which includes registering, qualifying, and activating\n suppliers.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Fulfillers can now cancel procurement case lines. Procurement case and case line short descriptions have been updated. Procurement cases now have a modification type and can be completed without playbook.</li>\n <li class=\"li\">Changed: Purchasing fields have been added and form views have been updated.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Procurement Case Management release notes
Version history for the Procurement Case Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 14.0.0 - August 2025
* New:
+ The Case Resolution Acceptance Workflow has been improved to provide greater transparency and control in case resolution by involving the requestor during the final stage of the case lifecycle.
- Configurable Case Resolution Acceptance Workflow: A new decision table has been introduced, allowing system administrators to enable the case resolution acceptance process for specific case types as
needed.
- New Case State - Awaiting Acceptance: When a case configured for this workflow is marked as Closed - Completed, it transitions to a new state called Awaiting Acceptance. This triggers an email
notification to the requestor with a resolution summary and options to accept or reject the case resolution.
- Requestor Action via Employee Center: Requestors can now review and respond to case resolutions directly from the Employee Center > My Requests page, improving accessibility and the overall user
experience.
- Automatic Closure or Reopen Based on Requestor Action:
* If the requestor accepts the resolution, the case is automatically marked as Closed.
* If the requestor rejects the resolution, the case is moved back to the In Progress state for further action.
- Auto-Closure on No Response: If the requestor does not take action within the configured timeframe, the case is automatically closed to maintain workflow continuity.
- Buyer Notifications for Acceptance/Rejection: Buyers are notified when a requestor accepts or rejects a resolution, ensuring transparency and enabling timely follow-ups.
#### Version 13.0.0 - May 2025
* New:
+ Support for return and replace flows from Employee Center and Shopping Hub. This enables shoppers to submit return or replacement requests for purchased items directly, without the need for agents to initiate
the process on their behalf.
+ Shoppers can modify purchase requisitions (PRs) and purchase orders (POs) while maintaining cost allocation across multiple cost centers.
#### Version 12.0.0 - February 2025
* New: Edit a Receipt.
1. Shopper Workflow:
+ Shoppers can initiate an Edit Receipt Request directly from the Shopping Hub under "My Purchases" or from the "Purchase Lines" tab.
+ By selecting the appropriate PO or purchase line, shoppers can open the Edit Receipt Form, provide required details (e.g., business owner, PO, POL, etc.), and submit the request.
+ A case ID (of Edit a receipt case type) is generated for tracking purposes, and shoppers can monitor the request status via the Employee Center under "My Requests."
+ Alternatively, shoppers can use the Edit a Receipt tile in the Employee Center to directly submit an edit request.
2. Buyer/Fulfiller Workflow:
+ Buyers/fulfillers can review and fulfill the requests via the Source-to-pay Workspace using the case playbook.
+ The buyer reviews the details, validates the changes, communicates with relevant stakeholders, and provides closing comments before closing the case.
3. Automated Edit Receipt Flow:
+ If the system property sn\_spend\_cp.enable\_automated\_edit\_receipt\_flow is enabled (default setting), the process becomes fully automated.
+ Delivery receipts and corresponding POL quantities are automatically updated without manual intervention, and the case is closed seamlessly.
#### Version 11.8.0 - November 2024
Evaluated sandbox access for client-callable script and script issues with Edit a Purchase Order flow.
#### Version 11.0.4 - October 2024
Granted the application-specific admin role to all system-level admin users of Procurement Case Management scoped application on Washington release.
#### Version 11.5.1 - August 2024
Minor fixes.
#### Version 11.0.1 - May 2024
Changed: Improved the usability such that a fulfiller can now create a case with just one click from the Source-to-Pay Workspace.
#### Version 10.2.1 - March 2024
* New:
+ For the due diligence case type, the Related DDR field is available for tracking the DDR records created as part of the playbook activities.
+ Two risk assessments, namely Inherent Risk Assessments and Third-party Risk Assessments, are available on the respective procurement case record.
+ Configured in-system notifications, also known as provider notifications, that notify the requester when there is a change in the respective DDR record.
#### Version 10.0.0 - February 2024
Changed: Employees can now see the completed E-sign, Upload a document, and Submit a form tasks in the Completed tab in the task page of Employee Center.
#### Version 9.0.5 - December 2023 (Vancouver)
Minor fixes.
#### Version 7.0.2 - December 2023 (Utah)
Minor fixes.
#### Version 9.0.2 - November 2023
* New:
+ Provided a default workflow solution to enable employees to request a copy of contract.
+ A playbook tab is added in Source-to-Pay Workspace for procurement cases of type Request a copy of contract.
+ Fulfillers will be able to send the copy of the contract with the help of the playbook.
#### Version 8.0.1 - August 2023
New: Sidebar and Microsoft Teams integration is now available on all SPO objects that have extended from the task tables, such as sourcing requests, purchase requisitions, negotiations, negotiation events, and so on.
#### Version 7.0.1 - May 2023
Minor fixes.
#### Version 6.0.4 - February 2023
Minor fixes.
#### Version 6.0.1 - November 2022
* Introduced and updated Procurement-as-a-service type feature capabilities within Procurement Workspace, such as:
+ Agent assist, to help procurement specialists triage requests by attaching knowledge articles to the requests, or create catalog service requests on behalf of requestors.
+ Email composer with quick message templates, to better track conversations between procurement specialists and requestors by directly sending emails from workspace with the ability to apply templated
responses.
+ Create cases within a case, to help procurement specialists create sub-cases within a procurement case record.
#### Version 5.1.1 - August 2022
* Changed:
+ Improved Procurement Case Management demo data to:
- Update the procurement service catalog browsing experience with more service catalog items
- Have case templates for each case type
+ Changed the prefix for Procurement Case Management records from PSREQ to PC.
#### Version 5.0.1 - May 2022
* New:
+ Purchasing tasks are now cases. This supports case types that need their own complex workflows. Examples of case types are supplier onboarding, supplier risk assessments, supplier tiering assessments, contract
reviews, and budget reviews.
+ The supplier onboarding case is now integrated with the Supplier Lifecycle Management plugin to support a complex process automation workflow, which includes registering, qualifying, and activating
suppliers.
#### Version 4.0.1 - February 2022
* New: Fulfillers can now cancel procurement case lines. Procurement case and case line short descriptions have been updated. Procurement cases now have a modification type and can be completed without playbook.
* Changed: Purchasing fields have been added and form views have been updated.
| ---
title: Procurement Case Management release notes
description: Version history for the Procurement Case Management application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Procurement Case Management release notes
Version history for the Procurement Case Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 14.0.0 - August 2025
* New:
+ The Case Resolution Acceptance Workflow has been improved to provide greater transparency and control in case resolution by involving the requestor during the final stage of the case lifecycle.
- Configurable Case Resolution Acceptance Workflow: A new decision table has been introduced, allowing system administrators to enable the case resolution acceptance process for specific case types as
needed.
- New Case State - Awaiting Acceptance: When a case configured for this workflow is marked as Closed - Completed, it transitions to a new state called Awaiting Acceptance. This triggers an email
notification to the requestor with a resolution summary and options to accept or reject the case resolution.
- Requestor Action via Employee Center: Requestors can now review and respond to case resolutions directly from the Employee Center > My Requests page, improving accessibility and the overall user
experience.
- Automatic Closure or Reopen Based on Requestor Action:
* If the requestor accepts the resolution, the case is automatically marked as Closed.
* If the requestor rejects the resolution, the case is moved back to the In Progress state for further action.
- Auto-Closure on No Response: If the requestor does not take action within the configured timeframe, the case is automatically closed to maintain workflow continuity.
- Buyer Notifications for Acceptance/Rejection: Buyers are notified when a requestor accepts or rejects a resolution, ensuring transparency and enabling timely follow-ups.
#### Version 13.0.0 - May 2025
* New:
+ Support for return and replace flows from Employee Center and Shopping Hub. This enables shoppers to submit return or replacement requests for purchased items directly, without the need for agents to initiate
the process on their behalf.
+ Shoppers can modify purchase requisitions (PRs) and purchase orders (POs) while maintaining cost allocation across multiple cost centers.
#### Version 12.0.0 - February 2025
* New: Edit a Receipt.
1. Shopper Workflow:
+ Shoppers can initiate an Edit Receipt Request directly from the Shopping Hub under "My Purchases" or from the "Purchase Lines" tab.
+ By selecting the appropriate PO or purchase line, shoppers can open the Edit Receipt Form, provide required details (e.g., business owner, PO, POL, etc.), and submit the request.
+ A case ID (of Edit a receipt case type) is generated for tracking purposes, and shoppers can monitor the request status via the Employee Center under "My Requests."
+ Alternatively, shoppers can use the Edit a Receipt tile in the Employee Center to directly submit an edit request.
2. Buyer/Fulfiller Workflow:
+ Buyers/fulfillers can review and fulfill the requests via the Source-to-pay Workspace using the case playbook.
+ The buyer reviews the details, validates the changes, communicates with relevant stakeholders, and provides closing comments before closing the case.
3. Automated Edit Receipt Flow:
+ If the system property sn\_spend\_cp.enable\_automated\_edit\_receipt\_flow is enabled (default setting), the process becomes fully automated.
+ Delivery receipts and corresponding POL quantities are automatically updated without manual intervention, and the case is closed seamlessly.
#### Version 11.8.0 - November 2024
Evaluated sandbox access for client-callable script and script issues with Edit a Purchase Order flow.
#### Version 11.0.4 - October 2024
Granted the application-specific admin role to all system-level admin users of Procurement Case Management scoped application on Washington release.
#### Version 11.5.1 - August 2024
Minor fixes.
#### Version 11.0.1 - May 2024
Changed: Improved the usability such that a fulfiller can now create a case with just one click from the Source-to-Pay Workspace.
#### Version 10.2.1 - March 2024
* New:
+ For the due diligence case type, the Related DDR field is available for tracking the DDR records created as part of the playbook activities.
+ Two risk assessments, namely Inherent Risk Assessments and Third-party Risk Assessments, are available on the respective procurement case record.
+ Configured in-system notifications, also known as provider notifications, that notify the requester when there is a change in the respective DDR record.
#### Version 10.0.0 - February 2024
Changed: Employees can now see the completed E-sign, Upload a document, and Submit a form tasks in the Completed tab in the task page of Employee Center.
#### Version 9.0.5 - December 2023 (Vancouver)
Minor fixes.
#### Version 7.0.2 - December 2023 (Utah)
Minor fixes.
#### Version 9.0.2 - November 2023
* New:
+ Provided a default workflow solution to enable employees to request a copy of contract.
+ A playbook tab is added in Source-to-Pay Workspace for procurement cases of type Request a copy of contract.
+ Fulfillers will be able to send the copy of the contract with the help of the playbook.
#### Version 8.0.1 - August 2023
New: Sidebar and Microsoft Teams integration is now available on all SPO objects that have extended from the task tables, such as sourcing requests, purchase requisitions, negotiations, negotiation events, and so on.
#### Version 7.0.1 - May 2023
Minor fixes.
#### Version 6.0.4 - February 2023
Minor fixes.
#### Version 6.0.1 - November 2022
* Introduced and updated Procurement-as-a-service type feature capabilities within Procurement Workspace, such as:
+ Agent assist, to help procurement specialists triage requests by attaching knowledge articles to the requests, or create catalog service requests on behalf of requestors.
+ Email composer with quick message templates, to better track conversations between procurement specialists and requestors by directly sending emails from workspace with the ability to apply templated
responses.
+ Create cases within a case, to help procurement specialists create sub-cases within a procurement case record.
#### Version 5.1.1 - August 2022
* Changed:
+ Improved Procurement Case Management demo data to:
- Update the procurement service catalog browsing experience with more service catalog items
- Have case templates for each case type
+ Changed the prefix for Procurement Case Management records from PSREQ to PC.
#### Version 5.0.1 - May 2022
* New:
+ Purchasing tasks are now cases. This supports case types that need their own complex workflows. Examples of case types are supplier onboarding, supplier risk assessments, supplier tiering assessments, contract
reviews, and budget reviews.
+ The supplier onboarding case is now integrated with the Supplier Lifecycle Management plugin to support a complex process automation workflow, which includes registering, qualifying, and activating
suppliers.
#### Version 4.0.1 - February 2022
* New: Fulfillers can now cancel procurement case lines. Procurement case and case line short descriptions have been updated. Procurement cases now have a modification type and can be completed without playbook.
* Changed: Purchasing fields have been added and form views have been updated.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-recruiter-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-recruiter-workspace.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-recruiter-workspace.html | Recruiter Workspace release notes | Version history for the Recruiter Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-recruiter-workspace.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-recruiter-workspace.html"><body id="store-rn-hr-recruiter-workspace"><main role="main"><article role="article" class="dita" id="store-rn-hr-recruiter-workspace" aria-labelledby="title_store-rn-hr-recruiter-workspace">
<h1 class="title topictitle1" id="title_store-rn-hr-recruiter-workspace">Recruiter Workspace release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Recruiter Workspace application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-recruiter-workspace__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d474629e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.0.0 - August 2025</dt>
<dd class="dd">Recruiter workspace empowers the recruitment teams to manage, track & complete all their hiring-related activities centrally. It allows hiring professionals to manage all hiring-related work, including job requisitions,
applications, interviews & feedback, talent pools conveniently & efficiently.</dd>
</dl>
</section>
</div>
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} | # Recruiter Workspace release notes
Version history for the Recruiter Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.0 - August 2025
Recruiter workspace empowers the recruitment teams to manage, track & complete all their hiring-related activities centrally. It allows hiring professionals to manage all hiring-related work, including job requisitions,
applications, interviews & feedback, talent pools conveniently & efficiently.
| ---
title: Recruiter Workspace release notes
description: Version history for the Recruiter Workspace application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Recruiter Workspace release notes
Version history for the Recruiter Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.0 - August 2025
Recruiter workspace empowers the recruitment teams to manage, track & complete all their hiring-related activities centrally. It allows hiring professionals to manage all hiring-related work, including job requisitions,
applications, interviews & feedback, talent pools conveniently & efficiently.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-dashboard.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-dashboard.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-dashboard.html | Safe Workplace Dashboard release notes | Version history for the Safe Workplace Safe Workplace Dashboard application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-dashboard.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-dashboard.html"><body id="store-rn-hr-safe-workplace-dashboard"><main role="main"><article role="article" class="dita" id="store-rn-hr-safe-workplace-dashboard" aria-labelledby="title_store-rn-hr-safe-workplace-dashboard">
<h1 class="title topictitle1" id="title_store-rn-hr-safe-workplace-dashboard"><span class="ph">Safe Workplace Dashboard</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span>
<span class="ph">Safe Workplace Dashboard</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-safe-workplace-dashboard__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-hr-safe-workplace-dashboard__section_m5s_dck_4mb">
<div class="p">
<div class="note note note_note"><span class="note__title">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class="ph">ServiceNow®</span>
<span class="ph">Safe Workplace suite</span> application.</div>
</div>
</section>
<section class="section"><h2 id="d373627e82" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.40.1 - May 2024</dt>
<dd class="dd" id="store-rn-hr-safe-workplace-dashboard__latest-safe-workplace-dashboard">Fixed: Security fixes.</dd>
<dt class="dt dlterm">Version 1.40.0 - February 2024</dt>
<dd class="dd">Removed: The Workplace PA dashboard has been deprecated. Customers who have downloaded the 1.39.2 or any older version will continue to have the dashboard and can continue to use it. Customers who have downloaded the
1.39.3 or newer version of the app will NOT have the dashboard.</dd>
<dt class="dt dlterm">Version 1.39.3 - January 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 1.39.2 - February 2023</dt>
<dd class="dd">Changed: Updated version numbers for the dependency application.</dd>
<dt class="dt dlterm">Version 1.39.1 - November 2022</dt>
<dd class="dd">
<p class="p">Changed: Updated version numbers for the dependency applications.</p>
</dd>
<dt class="dt dlterm">Version 1.39.0 - August 2022</dt>
<dd class="dd">Fixed: Quality improvements.</dd>
<dt class="dt dlterm">Version 1.38.0 - May 2022</dt>
<dd class="dd">
<p class="p">New: Localization for features.</p>
</dd>
<dt class="dt dlterm">Version 1.37.0 - March 2022</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</dd>
<dt class="dt dlterm">Version 1.36.0 - February 2022</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</dd>
<dt class="dt dlterm">Version 1.35.0 - January 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</li>
<li class="li">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.34.0 - January 2022</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</dd>
<dt class="dt dlterm">Version 1.33.0 - December 2021</dt>
<dd class="dd">Changed:<ul class="ul" id="store-rn-hr-safe-workplace-dashboard__ul_gkr_bzj_psb">
<li class="li">Updates to the translation engine</li>
<li class="li">Updated version numbers for the Safe Workplace Dashboard dependency applications</li>
</ul></dd>
<dt class="dt dlterm">Version 1.31.0 - November 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</dd>
<dt class="dt dlterm">Version 1.30.0 - November 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</dd>
<dt class="dt dlterm">Version 1.29.0 - October 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.27.0 - September 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</dd>
<dt class="dt dlterm">Version 1.26.0 - September 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</dd>
<dt class="dt dlterm">Version 1.25.0 - August 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.24.0 - August 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</dd>
<dt class="dt dlterm">Version 1.23.0 - July 2021</dt>
<dd class="dd">New: Localization for features from the July 1 release</dd>
<dt class="dt dlterm">Version 1.22.0 - July 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Updates to the translation engine</li>
<li class="li">Fixed: Minor bugs</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.20.0 - June 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Additional translations</li>
<li class="li">Fixed: Accessibility issues</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.19.0 - May 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Track your return to work progress by site and phase</li>
<li class="li">Fixed: Minor bugs</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.18.0 - April 2021</dt>
<dd class="dd">New: Localization for features from the April 15 release</dd>
<dt class="dt dlterm">Version 1.17.0 - April 2021</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-safe-workplace-dashboard__ul_btw_czj_psb">
<li class="li">Ability to show vaccine statistic data in the <span class="ph">Safe Workplace Dashboard</span></li>
<li class="li">Localization for features from the March 25 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.16.0 - March 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace Dashboard's dependency applications</dd>
<dt class="dt dlterm">Version 1.15.1 - March 2021</dt>
<dd class="dd">New: Localization for features from the February 18 release</dd>
<dt class="dt dlterm">Version 1.14.0 - February 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace Dashboard's dependency applications</dd>
<dt class="dt dlterm">Version 1.13.0 - February 2021</dt>
<dd class="dd">New: Localization for features from the January 21 release</dd>
<dt class="dt dlterm">Version 1.12.0 - January 2021</dt>
<dd class="dd">New: Localization for features from the December 17 release</dd>
<dt class="dt dlterm">Version 1.11.0 - December 2020</dt>
<dd class="dd">New: Localization for features from the December 3 release</dd>
<dt class="dt dlterm">Version 1.10.1 - December 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-safe-workplace-dashboard__ul_lkr_wnq_vnb">
<li class="li">The 'Cases per 100K' option is added to the dashboard</li>
<li class="li">Localization for features from the November 19 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.9.0 - November 2020</dt>
<dd class="dd">Changed: Updated version numbers for Safe Workplace Dashboard's dependency applications</dd>
<dt class="dt dlterm">Version 1.8.0 - November 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-safe-workplace-dashboard__ul_cfm_rsv_nnb">
<li class="li">New: Localization for features from the October 15 release</li>
<li class="li">Fixed: PA charts and widgets now show the same data regardless of the user's time zone</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.0 - October 2020</dt>
<dd class="dd">Changed: Updated application dependency version numbers</dd>
<dt class="dt dlterm">Version 1.6.0 - October 2020</dt>
<dd class="dd">New: Localization for features from the September 16 release</dd>
<dt class="dt dlterm">Version 1.5.0 - September 2020</dt>
<dd class="dd">Fixed: Button required for Generate Campuses in Safe Workplace Dashboard</dd>
<dt class="dt dlterm">Version 1.4.0 - September 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-safe-workplace-dashboard__ul_mfy_b2f_wmb">
<li class="li">New: Localization for features from the August 20 release</li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.1 - August 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-safe-workplace-dashboard__ul_f1y_p13_smb">
<li class="li">New:<ul class="ul" id="store-rn-hr-safe-workplace-dashboard__ul_acp_q13_smb">
<li class="li">Automation of creating buildings and campuses</li>
<li class="li">Added county-level COVID-19 trend analysis</li>
<li class="li">Localization for features from the August 6 release</li>
</ul></li>
<li class="li">Changed: The ServiceNow COVID-19 Global Health Data Set application's data is now used directly to power the Safe Workplace Dashboard's COVID-19 Cases graph, replacing calculations that used Performance Analytics
Premium.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.0 - August 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-safe-workplace-dashboard__ul_kjd_hjj_4mb">
<li class="li">The indicator for exposed contacts now considers unique users</li>
<li class="li">Localization for features from the July 23 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - July 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-safe-workplace-dashboard__ul_drb_fgm_kmb">
<li class="li">Data generation for the Safe Workplace Dashboard 'Active Contact Tracing' widget</li>
<li class="li">Localization for features from the July 9 release</li>
<li class="li">Compatible with ServiceNow instances on the Paris release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.9 - July 2020</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-safe-workplace-dashboard__ul_bqy_5f4_gmb">
<li class="li">Alerts and trends</li>
<li class="li">Localization for features from the June 18 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.7 - June 2020</dt>
<dd class="dd">Fixed:<ul class="ul" id="store-rn-hr-safe-workplace-dashboard__ul_ss2_5xy_1mb">
<li class="li">On the dashboard details page (where users see graphs), maps are now visible in the background</li>
<li class="li">Favorites now work as expected</li>
<li class="li">Dashboard admins and users can now view PA graphs on the dashboard details page for a location</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.6 - June 2020</dt>
<dd class="dd">Get a centralized view of your workforce and workplace readiness for a safer, employee-ready working environment. Quickly evaluate your ability to open sites and remain open, based on employee and workplace readiness data
from the <span class="ph">ServiceNow®</span>
<span class="ph">Safe Workplace</span> applications.</dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-safe-workplace-dashboard__section_ynx_1kn_dmb"><h2 id="d373627e645" class="title sectiontitle">Notice regarding use by organizations</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-safe-workplace-dashboard__section_yvn_ckn_dmb"><h2 id="d373627e663" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for <span class="ph">ServiceNow</span> software or applications otherwise purchased by the
government agency. <span class="ph">ServiceNow</span> shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-dashboard.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-dashboard.html\"><body id=\"store-rn-hr-safe-workplace-dashboard\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-safe-workplace-dashboard\" aria-labelledby=\"title_store-rn-hr-safe-workplace-dashboard\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-safe-workplace-dashboard\"><span class=\"ph\">Safe Workplace Dashboard</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span>\n <span class=\"ph\">Safe Workplace Dashboard</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-safe-workplace-dashboard__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\" id=\"store-rn-hr-safe-workplace-dashboard__section_m5s_dck_4mb\">\n <div class=\"p\">\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">Safe Workplace suite</span> application.</div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d373627e82\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.40.1 - May 2024</dt>\n <dd class=\"dd\" id=\"store-rn-hr-safe-workplace-dashboard__latest-safe-workplace-dashboard\">Fixed: Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.40.0 - February 2024</dt>\n <dd class=\"dd\">Removed: The Workplace PA dashboard has been deprecated. Customers who have downloaded the 1.39.2 or any older version will continue to have the dashboard and can continue to use it. Customers who have downloaded the\n 1.39.3 or newer version of the app will NOT have the dashboard.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.39.3 - January 2024</dt>\n <dd class=\"dd\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.39.2 - February 2023</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the dependency application.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.39.1 - November 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">Changed: Updated version numbers for the dependency applications.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.39.0 - August 2022</dt>\n <dd class=\"dd\">Fixed: Quality improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.38.0 - May 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">New: Localization for features.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.37.0 - March 2022</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.36.0 - February 2022</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.35.0 - January 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</li>\n <li class=\"li\">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.34.0 - January 2022</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.33.0 - December 2021</dt>\n <dd class=\"dd\">Changed:<ul class=\"ul\" id=\"store-rn-hr-safe-workplace-dashboard__ul_gkr_bzj_psb\">\n <li class=\"li\">Updates to the translation engine</li>\n <li class=\"li\">Updated version numbers for the Safe Workplace Dashboard dependency applications</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.31.0 - November 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.30.0 - November 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.29.0 - October 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.27.0 - September 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.26.0 - September 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.25.0 - August 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.24.0 - August 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.23.0 - July 2021</dt>\n <dd class=\"dd\">New: Localization for features from the July 1 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.22.0 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Updates to the translation engine</li>\n <li class=\"li\">Fixed: Minor bugs</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.0 - June 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Additional translations</li>\n <li class=\"li\">Fixed: Accessibility issues</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.19.0 - May 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Track your return to work progress by site and phase</li>\n <li class=\"li\">Fixed: Minor bugs</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.0 - April 2021</dt>\n <dd class=\"dd\">New: Localization for features from the April 15 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.17.0 - April 2021</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-safe-workplace-dashboard__ul_btw_czj_psb\">\n <li class=\"li\">Ability to show vaccine statistic data in the <span class=\"ph\">Safe Workplace Dashboard</span></li>\n <li class=\"li\">Localization for features from the March 25 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.0 - March 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace Dashboard's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.1 - March 2021</dt>\n <dd class=\"dd\">New: Localization for features from the February 18 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.0 - February 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace Dashboard's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.13.0 - February 2021</dt>\n <dd class=\"dd\">New: Localization for features from the January 21 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.0 - January 2021</dt>\n <dd class=\"dd\">New: Localization for features from the December 17 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.0 - December 2020</dt>\n <dd class=\"dd\">New: Localization for features from the December 3 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.1 - December 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-safe-workplace-dashboard__ul_lkr_wnq_vnb\">\n <li class=\"li\">The 'Cases per 100K' option is added to the dashboard</li>\n <li class=\"li\">Localization for features from the November 19 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - November 2020</dt>\n <dd class=\"dd\">Changed: Updated version numbers for Safe Workplace Dashboard's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - November 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-safe-workplace-dashboard__ul_cfm_rsv_nnb\">\n <li class=\"li\">New: Localization for features from the October 15 release</li>\n <li class=\"li\">Fixed: PA charts and widgets now show the same data regardless of the user's time zone</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - October 2020</dt>\n <dd class=\"dd\">Changed: Updated application dependency version numbers</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - October 2020</dt>\n <dd class=\"dd\">New: Localization for features from the September 16 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - September 2020</dt>\n <dd class=\"dd\">Fixed: Button required for Generate Campuses in Safe Workplace Dashboard</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - September 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-safe-workplace-dashboard__ul_mfy_b2f_wmb\">\n <li class=\"li\">New: Localization for features from the August 20 release</li>\n <li class=\"li\">Fixed: Minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - August 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-safe-workplace-dashboard__ul_f1y_p13_smb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-safe-workplace-dashboard__ul_acp_q13_smb\">\n <li class=\"li\">Automation of creating buildings and campuses</li>\n <li class=\"li\">Added county-level COVID-19 trend analysis</li>\n <li class=\"li\">Localization for features from the August 6 release</li>\n </ul></li>\n <li class=\"li\">Changed: The ServiceNow COVID-19 Global Health Data Set application's data is now used directly to power the Safe Workplace Dashboard's COVID-19 Cases graph, replacing calculations that used Performance Analytics\n Premium.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - August 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-safe-workplace-dashboard__ul_kjd_hjj_4mb\">\n <li class=\"li\">The indicator for exposed contacts now considers unique users</li>\n <li class=\"li\">Localization for features from the July 23 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - July 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-safe-workplace-dashboard__ul_drb_fgm_kmb\">\n <li class=\"li\">Data generation for the Safe Workplace Dashboard 'Active Contact Tracing' widget</li>\n <li class=\"li\">Localization for features from the July 9 release</li>\n <li class=\"li\">Compatible with ServiceNow instances on the Paris release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.9 - July 2020</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-safe-workplace-dashboard__ul_bqy_5f4_gmb\">\n <li class=\"li\">Alerts and trends</li>\n <li class=\"li\">Localization for features from the June 18 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.7 - June 2020</dt>\n <dd class=\"dd\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-safe-workplace-dashboard__ul_ss2_5xy_1mb\">\n <li class=\"li\">On the dashboard details page (where users see graphs), maps are now visible in the background</li>\n <li class=\"li\">Favorites now work as expected</li>\n <li class=\"li\">Dashboard admins and users can now view PA graphs on the dashboard details page for a location</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - June 2020</dt>\n <dd class=\"dd\">Get a centralized view of your workforce and workplace readiness for a safer, employee-ready working environment. Quickly evaluate your ability to open sites and remain open, based on employee and workplace readiness data\n from the <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">Safe Workplace</span> applications.</dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-safe-workplace-dashboard__section_ynx_1kn_dmb\"><h2 id=\"d373627e645\" class=\"title sectiontitle\">Notice regarding use by organizations</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Organization utilizing this application. Organizations agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Organizations remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Organizations' specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-safe-workplace-dashboard__section_yvn_ckn_dmb\"><h2 id=\"d373627e663\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to government employees in their individual capacities. Use of\n the application does not modify any existing, or future entitlements or payment obligations\n for <span class=\"ph\">ServiceNow</span> software or applications otherwise purchased by the\n government agency. <span class=\"ph\">ServiceNow</span> shall not be responsible for any\n implementation or configuration costs associated with use of the application unless\n separately purchased. Government customers are solely responsible to confirm with the\n agency’s Ethics Office or its authorized representative that acceptance and usage of the\n application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Safe Workplace Dashboard release notes
Version history for the Safe Workplace
Safe Workplace Dashboard application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.40.1 - May 2024
Fixed: Security fixes.
#### Version 1.40.0 - February 2024
Removed: The Workplace PA dashboard has been deprecated. Customers who have downloaded the 1.39.2 or any older version will continue to have the dashboard and can continue to use it. Customers who have downloaded the
1.39.3 or newer version of the app will NOT have the dashboard.
#### Version 1.39.3 - January 2024
Security fixes.
#### Version 1.39.2 - February 2023
Changed: Updated version numbers for the dependency application.
#### Version 1.39.1 - November 2022
Changed: Updated version numbers for the dependency applications.
#### Version 1.39.0 - August 2022
Fixed: Quality improvements.
#### Version 1.38.0 - May 2022
New: Localization for features.
#### Version 1.37.0 - March 2022
Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.36.0 - February 2022
Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.35.0 - January 2022
* New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
* Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.34.0 - January 2022
Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.33.0 - December 2021
Changed:
* Updates to the translation engine
* Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.31.0 - November 2021
Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.30.0 - November 2021
Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.29.0 - October 2021
Fixed: Minor bug
#### Version 1.27.0 - September 2021
Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.26.0 - September 2021
Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.25.0 - August 2021
Fixed: Minor bug
#### Version 1.24.0 - August 2021
Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.23.0 - July 2021
New: Localization for features from the July 1 release
#### Version 1.22.0 - July 2021
* Changed: Updates to the translation engine
* Fixed: Minor bugs
#### Version 1.20.0 - June 2021
* New: Additional translations
* Fixed: Accessibility issues
#### Version 1.19.0 - May 2021
* New: Track your return to work progress by site and phase
* Fixed: Minor bugs
#### Version 1.18.0 - April 2021
New: Localization for features from the April 15 release
#### Version 1.17.0 - April 2021
New:
* Ability to show vaccine statistic data in the Safe Workplace Dashboard
* Localization for features from the March 25 release
#### Version 1.16.0 - March 2021
Changed: Updated version numbers for the Safe Workplace Dashboard's dependency applications
#### Version 1.15.1 - March 2021
New: Localization for features from the February 18 release
#### Version 1.14.0 - February 2021
Changed: Updated version numbers for the Safe Workplace Dashboard's dependency applications
#### Version 1.13.0 - February 2021
New: Localization for features from the January 21 release
#### Version 1.12.0 - January 2021
New: Localization for features from the December 17 release
#### Version 1.11.0 - December 2020
New: Localization for features from the December 3 release
#### Version 1.10.1 - December 2020
New:
* The 'Cases per 100K' option is added to the dashboard
* Localization for features from the November 19 release
#### Version 1.9.0 - November 2020
Changed: Updated version numbers for Safe Workplace Dashboard's dependency applications
#### Version 1.8.0 - November 2020
* New: Localization for features from the October 15 release
* Fixed: PA charts and widgets now show the same data regardless of the user's time zone
#### Version 1.7.0 - October 2020
Changed: Updated application dependency version numbers
#### Version 1.6.0 - October 2020
New: Localization for features from the September 16 release
#### Version 1.5.0 - September 2020
Fixed: Button required for Generate Campuses in Safe Workplace Dashboard
#### Version 1.4.0 - September 2020
* New: Localization for features from the August 20 release
* Fixed: Minor bug fixes
#### Version 1.3.1 - August 2020
* New:
+ Automation of creating buildings and campuses
+ Added county-level COVID-19 trend analysis
+ Localization for features from the August 6 release
* Changed: The ServiceNow COVID-19 Global Health Data Set application's data is now used directly to power the Safe Workplace Dashboard's COVID-19 Cases graph, replacing calculations that used Performance Analytics
Premium.
#### Version 1.2.0 - August 2020
New:
* The indicator for exposed contacts now considers unique users
* Localization for features from the July 23 release
#### Version 1.1.0 - July 2020
New:
* Data generation for the Safe Workplace Dashboard 'Active Contact Tracing' widget
* Localization for features from the July 9 release
* Compatible with ServiceNow instances on the Paris release
#### Version 1.0.9 - July 2020
New:
* Alerts and trends
* Localization for features from the June 18 release
#### Version 1.0.7 - June 2020
Fixed:
* On the dashboard details page (where users see graphs), maps are now visible in the background
* Favorites now work as expected
* Dashboard admins and users can now view PA graphs on the dashboard details page for a location
#### Version 1.0.6 - June 2020
Get a centralized view of your workforce and workplace readiness for a safer, employee-ready working environment. Quickly evaluate your ability to open sites and remain open, based on employee and workplace readiness data
from the ServiceNow®
Safe Workplace applications.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Safe Workplace Dashboard release notes
description: Version history for the Safe Workplace Safe Workplace Dashboard application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Safe Workplace Dashboard release notes
Version history for the Safe Workplace
Safe Workplace Dashboard application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.40.1 - May 2024
Fixed: Security fixes.
#### Version 1.40.0 - February 2024
Removed: The Workplace PA dashboard has been deprecated. Customers who have downloaded the 1.39.2 or any older version will continue to have the dashboard and can continue to use it. Customers who have downloaded the
1.39.3 or newer version of the app will NOT have the dashboard.
#### Version 1.39.3 - January 2024
Security fixes.
#### Version 1.39.2 - February 2023
Changed: Updated version numbers for the dependency application.
#### Version 1.39.1 - November 2022
Changed: Updated version numbers for the dependency applications.
#### Version 1.39.0 - August 2022
Fixed: Quality improvements.
#### Version 1.38.0 - May 2022
New: Localization for features.
#### Version 1.37.0 - March 2022
Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.36.0 - February 2022
Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.35.0 - January 2022
* New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
* Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.34.0 - January 2022
Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.33.0 - December 2021
Changed:
* Updates to the translation engine
* Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.31.0 - November 2021
Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.30.0 - November 2021
Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.29.0 - October 2021
Fixed: Minor bug
#### Version 1.27.0 - September 2021
Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.26.0 - September 2021
Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.25.0 - August 2021
Fixed: Minor bug
#### Version 1.24.0 - August 2021
Changed: Updated version numbers for the Safe Workplace Dashboard dependency applications
#### Version 1.23.0 - July 2021
New: Localization for features from the July 1 release
#### Version 1.22.0 - July 2021
* Changed: Updates to the translation engine
* Fixed: Minor bugs
#### Version 1.20.0 - June 2021
* New: Additional translations
* Fixed: Accessibility issues
#### Version 1.19.0 - May 2021
* New: Track your return to work progress by site and phase
* Fixed: Minor bugs
#### Version 1.18.0 - April 2021
New: Localization for features from the April 15 release
#### Version 1.17.0 - April 2021
New:
* Ability to show vaccine statistic data in the Safe Workplace Dashboard
* Localization for features from the March 25 release
#### Version 1.16.0 - March 2021
Changed: Updated version numbers for the Safe Workplace Dashboard's dependency applications
#### Version 1.15.1 - March 2021
New: Localization for features from the February 18 release
#### Version 1.14.0 - February 2021
Changed: Updated version numbers for the Safe Workplace Dashboard's dependency applications
#### Version 1.13.0 - February 2021
New: Localization for features from the January 21 release
#### Version 1.12.0 - January 2021
New: Localization for features from the December 17 release
#### Version 1.11.0 - December 2020
New: Localization for features from the December 3 release
#### Version 1.10.1 - December 2020
New:
* The 'Cases per 100K' option is added to the dashboard
* Localization for features from the November 19 release
#### Version 1.9.0 - November 2020
Changed: Updated version numbers for Safe Workplace Dashboard's dependency applications
#### Version 1.8.0 - November 2020
* New: Localization for features from the October 15 release
* Fixed: PA charts and widgets now show the same data regardless of the user's time zone
#### Version 1.7.0 - October 2020
Changed: Updated application dependency version numbers
#### Version 1.6.0 - October 2020
New: Localization for features from the September 16 release
#### Version 1.5.0 - September 2020
Fixed: Button required for Generate Campuses in Safe Workplace Dashboard
#### Version 1.4.0 - September 2020
* New: Localization for features from the August 20 release
* Fixed: Minor bug fixes
#### Version 1.3.1 - August 2020
* New:
+ Automation of creating buildings and campuses
+ Added county-level COVID-19 trend analysis
+ Localization for features from the August 6 release
* Changed: The ServiceNow COVID-19 Global Health Data Set application's data is now used directly to power the Safe Workplace Dashboard's COVID-19 Cases graph, replacing calculations that used Performance Analytics
Premium.
#### Version 1.2.0 - August 2020
New:
* The indicator for exposed contacts now considers unique users
* Localization for features from the July 23 release
#### Version 1.1.0 - July 2020
New:
* Data generation for the Safe Workplace Dashboard 'Active Contact Tracing' widget
* Localization for features from the July 9 release
* Compatible with ServiceNow instances on the Paris release
#### Version 1.0.9 - July 2020
New:
* Alerts and trends
* Localization for features from the June 18 release
#### Version 1.0.7 - June 2020
Fixed:
* On the dashboard details page (where users see graphs), maps are now visible in the background
* Favorites now work as expected
* Dashboard admins and users can now view PA graphs on the dashboard details page for a location
#### Version 1.0.6 - June 2020
Get a centralized view of your workforce and workplace readiness for a safer, employee-ready working environment. Quickly evaluate your ability to open sites and remain open, based on employee and workplace readiness data
from the ServiceNow®
Safe Workplace applications.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-suite.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-suite.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-suite.html | Safe Workplace suite release notes | Version history for the Safe Workplace suite on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-suite.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-suite.html"><body id="store-rn-hr-safe-workplace-suite"><main role="main"><article role="article" class="dita" id="store-rn-hr-safe-workplace-suite" aria-labelledby="title_store-rn-hr-safe-workplace-suite">
<h1 class="title topictitle1" id="title_store-rn-hr-safe-workplace-suite"><span class="ph">Safe Workplace suite</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Safe Workplace suite</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-safe-workplace-suite__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-hr-safe-workplace-suite__section_qbr_blj_4mb">
<div class="p">
<div class="note note note_note"><span class="note__title">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class="ph">ServiceNow®</span>
<span class="ph">Safe Workplace suite</span> application.</div>
</div>
</section>
<section class="section"><h2 id="d261644e79" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.34.2 - August 2025</dt>
<dd class="dd">Changed: Minor ACL updates</dd>
<dt class="dt dlterm">Version 1.34.1 - February 2023</dt>
<dd class="dd">Changed: Updated version numbers for Safe Workplace Suite dependency applications.</dd>
<dt class="dt dlterm">Version 1.34.0 - November 2022</dt>
<dd class="dd" id="store-rn-hr-safe-workplace-suite__latest-safe-workplace-suite">Changed: Updated version numbers for the Safe Workplace Suite dependency applications.</dd>
<dt class="dt dlterm">Version 1.33.0 - August 2022</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace Suite dependency applications</dd>
<dt class="dt dlterm">Version 1.32.0 - May 2022</dt>
<dd class="dd">New: Localization for features</dd>
<dt class="dt dlterm">Version 1.31.0 - March 2022</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.30.0 - February 2022</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.29.0 - January 2022</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.28.0 - January 2022</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.27.1 - December 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.26.0 - November 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.25.0 - November 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.24.0 - October 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.23.0 - September 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.22.0 - September 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.21.0 - August 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.20.1 - August 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.19.0 - July 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.18.0 - July 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Updates to the translation engine</li>
<li class="li">Fixed: Minor bugs</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.17.0 - June 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.16.0 - May 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.15.0 - April 2021</dt>
<dd class="dd">New: Localization for features from the April 15 release</dd>
<dt class="dt dlterm">Version 1.14.0 - April 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.13.0 - March 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.12.0 - March 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.11.0 - February 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.10.0 - February 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.9.0 - January 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.8.0 - December 2020</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.7.0 - December 2020</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.6.0 - November 2020</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.5.0 - November 2020</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.4.0 - October 2020</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.3.0 - October 2020</dt>
<dd class="dd">New: Updated to include the new Health and Safety Testing application</dd>
<dt class="dt dlterm">Version 1.2.0 - September 2020</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.1.0 - September 2020</dt>
<dd class="dd">New: A new Safe Workplace suite application is included - <span class="ph">Employee Travel Safety</span></dd>
<dt class="dt dlterm">Version 1.0.0 - August 2020</dt>
<dd class="dd">This initial release delivers all applications within the Safe Workplace suite:<ul class="ul" id="store-rn-hr-safe-workplace-suite__ul_hyx_gkj_4mb">
<li class="li"><span class="ph">Contact Tracing</span>: Identify employees that may have been exposed to an individual classified as positive for a condition</li>
<li class="li"><span class="ph">Workplace Core</span>: Configure sanitized and socially distanced workspaces for the return of employees</li>
<li class="li"><span class="ph">Workplace PPE Inventory Management</span>: Manage and monitor workplace stock for the personal protective equipment provided to your workforce</li>
<li class="li"><span class="ph">Safe Workplace Dashboard</span>: View your workforce and workplace readiness for a safer employee ready working environment</li>
<li class="li"><span class="ph">Employee Readiness Surveys</span>: Send surveys to help gauge whether employees are ready to return to the workplace</li>
<li class="li"><span class="ph">Employee Health Screening</span>: Enable employers to screen employees and visitors before they enter the workplace</li>
<li class="li"><span class="ph">Employee Readiness Core</span>: Provide shared functionality and data structures for Employee Readiness apps such as Employee Readiness Surveys and Employee Health Screening</li>
<li class="li"><span class="ph">COVID-19 Global Health Data Set</span>: Leverage COVID-19 Data to inform key business decisions regarding employee health and safety</li>
</ul></dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-safe-workplace-suite__section_ynx_1kn_dmb"><h2 id="d261644e481" class="title sectiontitle">Notice regarding use by organizations</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-safe-workplace-suite__section_yvn_ckn_dmb"><h2 id="d261644e499" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for <span class="ph">ServiceNow</span> software or applications otherwise purchased by the
government agency. <span class="ph">ServiceNow</span> shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-suite.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-suite.html\"><body id=\"store-rn-hr-safe-workplace-suite\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-safe-workplace-suite\" aria-labelledby=\"title_store-rn-hr-safe-workplace-suite\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-safe-workplace-suite\"><span class=\"ph\">Safe Workplace suite</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace suite</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-safe-workplace-suite__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\" id=\"store-rn-hr-safe-workplace-suite__section_qbr_blj_4mb\">\n <div class=\"p\">\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">Safe Workplace suite</span> application.</div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d261644e79\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.34.2 - August 2025</dt>\n <dd class=\"dd\">Changed: Minor ACL updates</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.34.1 - February 2023</dt>\n <dd class=\"dd\">Changed: Updated version numbers for Safe Workplace Suite dependency applications.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.34.0 - November 2022</dt>\n <dd class=\"dd\" id=\"store-rn-hr-safe-workplace-suite__latest-safe-workplace-suite\">Changed: Updated version numbers for the Safe Workplace Suite dependency applications.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.33.0 - August 2022</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace Suite dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.32.0 - May 2022</dt>\n <dd class=\"dd\">New: Localization for features</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.31.0 - March 2022</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.30.0 - February 2022</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.29.0 - January 2022</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.28.0 - January 2022</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.27.1 - December 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.26.0 - November 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.25.0 - November 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.24.0 - October 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.23.0 - September 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.22.0 - September 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.21.0 - August 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.1 - August 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.19.0 - July 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.0 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Updates to the translation engine</li>\n <li class=\"li\">Fixed: Minor bugs</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.17.0 - June 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.0 - May 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.0 - April 2021</dt>\n <dd class=\"dd\">New: Localization for features from the April 15 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.0 - April 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.13.0 - March 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.0 - March 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.0 - February 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - February 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - January 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - December 2020</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - December 2020</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - November 2020</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - November 2020</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - October 2020</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - October 2020</dt>\n <dd class=\"dd\">New: Updated to include the new Health and Safety Testing application</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - September 2020</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - September 2020</dt>\n <dd class=\"dd\">New: A new Safe Workplace suite application is included - <span class=\"ph\">Employee Travel Safety</span></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - August 2020</dt>\n <dd class=\"dd\">This initial release delivers all applications within the Safe Workplace suite:<ul class=\"ul\" id=\"store-rn-hr-safe-workplace-suite__ul_hyx_gkj_4mb\">\n <li class=\"li\"><span class=\"ph\">Contact Tracing</span>: Identify employees that may have been exposed to an individual classified as positive for a condition</li>\n <li class=\"li\"><span class=\"ph\">Workplace Core</span>: Configure sanitized and socially distanced workspaces for the return of employees</li>\n <li class=\"li\"><span class=\"ph\">Workplace PPE Inventory Management</span>: Manage and monitor workplace stock for the personal protective equipment provided to your workforce</li>\n <li class=\"li\"><span class=\"ph\">Safe Workplace Dashboard</span>: View your workforce and workplace readiness for a safer employee ready working environment</li>\n <li class=\"li\"><span class=\"ph\">Employee Readiness Surveys</span>: Send surveys to help gauge whether employees are ready to return to the workplace</li>\n <li class=\"li\"><span class=\"ph\">Employee Health Screening</span>: Enable employers to screen employees and visitors before they enter the workplace</li>\n <li class=\"li\"><span class=\"ph\">Employee Readiness Core</span>: Provide shared functionality and data structures for Employee Readiness apps such as Employee Readiness Surveys and Employee Health Screening</li>\n <li class=\"li\"><span class=\"ph\">COVID-19 Global Health Data Set</span>: Leverage COVID-19 Data to inform key business decisions regarding employee health and safety</li>\n </ul></dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-safe-workplace-suite__section_ynx_1kn_dmb\"><h2 id=\"d261644e481\" class=\"title sectiontitle\">Notice regarding use by organizations</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Organization utilizing this application. Organizations agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Organizations remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Organizations' specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-safe-workplace-suite__section_yvn_ckn_dmb\"><h2 id=\"d261644e499\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to government employees in their individual capacities. Use of\n the application does not modify any existing, or future entitlements or payment obligations\n for <span class=\"ph\">ServiceNow</span> software or applications otherwise purchased by the\n government agency. <span class=\"ph\">ServiceNow</span> shall not be responsible for any\n implementation or configuration costs associated with use of the application unless\n separately purchased. Government customers are solely responsible to confirm with the\n agency’s Ethics Office or its authorized representative that acceptance and usage of the\n application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Safe Workplace suite release notes
Version history for the Safe Workplace suite on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.34.2 - August 2025
Changed: Minor ACL updates
#### Version 1.34.1 - February 2023
Changed: Updated version numbers for Safe Workplace Suite dependency applications.
#### Version 1.34.0 - November 2022
Changed: Updated version numbers for the Safe Workplace Suite dependency applications.
#### Version 1.33.0 - August 2022
Changed: Updated version numbers for the Safe Workplace Suite dependency applications
#### Version 1.32.0 - May 2022
New: Localization for features
#### Version 1.31.0 - March 2022
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.30.0 - February 2022
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.29.0 - January 2022
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.28.0 - January 2022
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.27.1 - December 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.26.0 - November 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.25.0 - November 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.24.0 - October 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.23.0 - September 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.22.0 - September 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.21.0 - August 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.20.1 - August 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.19.0 - July 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.18.0 - July 2021
* Changed: Updates to the translation engine
* Fixed: Minor bugs
#### Version 1.17.0 - June 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.16.0 - May 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.15.0 - April 2021
New: Localization for features from the April 15 release
#### Version 1.14.0 - April 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.13.0 - March 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.12.0 - March 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.11.0 - February 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.10.0 - February 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.9.0 - January 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.8.0 - December 2020
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.7.0 - December 2020
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.6.0 - November 2020
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.5.0 - November 2020
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.4.0 - October 2020
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.3.0 - October 2020
New: Updated to include the new Health and Safety Testing application
#### Version 1.2.0 - September 2020
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.1.0 - September 2020
New: A new Safe Workplace suite application is included - Employee Travel Safety
#### Version 1.0.0 - August 2020
This initial release delivers all applications within the Safe Workplace suite:
* Contact Tracing: Identify employees that may have been exposed to an individual classified as positive for a condition
* Workplace Core: Configure sanitized and socially distanced workspaces for the return of employees
* Workplace PPE Inventory Management: Manage and monitor workplace stock for the personal protective equipment provided to your workforce
* Safe Workplace Dashboard: View your workforce and workplace readiness for a safer employee ready working environment
* Employee Readiness Surveys: Send surveys to help gauge whether employees are ready to return to the workplace
* Employee Health Screening: Enable employers to screen employees and visitors before they enter the workplace
* Employee Readiness Core: Provide shared functionality and data structures for Employee Readiness apps such as Employee Readiness Surveys and Employee Health Screening
* COVID-19 Global Health Data Set: Leverage COVID-19 Data to inform key business decisions regarding employee health and safety
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Safe Workplace suite release notes
description: Version history for the Safe Workplace suite on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Safe Workplace suite release notes
Version history for the Safe Workplace suite on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.34.2 - August 2025
Changed: Minor ACL updates
#### Version 1.34.1 - February 2023
Changed: Updated version numbers for Safe Workplace Suite dependency applications.
#### Version 1.34.0 - November 2022
Changed: Updated version numbers for the Safe Workplace Suite dependency applications.
#### Version 1.33.0 - August 2022
Changed: Updated version numbers for the Safe Workplace Suite dependency applications
#### Version 1.32.0 - May 2022
New: Localization for features
#### Version 1.31.0 - March 2022
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.30.0 - February 2022
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.29.0 - January 2022
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.28.0 - January 2022
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.27.1 - December 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.26.0 - November 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.25.0 - November 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.24.0 - October 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.23.0 - September 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.22.0 - September 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.21.0 - August 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.20.1 - August 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.19.0 - July 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.18.0 - July 2021
* Changed: Updates to the translation engine
* Fixed: Minor bugs
#### Version 1.17.0 - June 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.16.0 - May 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.15.0 - April 2021
New: Localization for features from the April 15 release
#### Version 1.14.0 - April 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.13.0 - March 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.12.0 - March 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.11.0 - February 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.10.0 - February 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.9.0 - January 2021
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.8.0 - December 2020
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.7.0 - December 2020
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.6.0 - November 2020
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.5.0 - November 2020
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.4.0 - October 2020
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.3.0 - October 2020
New: Updated to include the new Health and Safety Testing application
#### Version 1.2.0 - September 2020
Changed: Updated version numbers for the Safe Workplace suite's dependency applications
#### Version 1.1.0 - September 2020
New: A new Safe Workplace suite application is included - Employee Travel Safety
#### Version 1.0.0 - August 2020
This initial release delivers all applications within the Safe Workplace suite:
* Contact Tracing: Identify employees that may have been exposed to an individual classified as positive for a condition
* Workplace Core: Configure sanitized and socially distanced workspaces for the return of employees
* Workplace PPE Inventory Management: Manage and monitor workplace stock for the personal protective equipment provided to your workforce
* Safe Workplace Dashboard: View your workforce and workplace readiness for a safer employee ready working environment
* Employee Readiness Surveys: Send surveys to help gauge whether employees are ready to return to the workplace
* Employee Health Screening: Enable employers to screen employees and visitors before they enter the workplace
* Employee Readiness Core: Provide shared functionality and data structures for Employee Readiness apps such as Employee Readiness Surveys and Employee Health Screening
* COVID-19 Global Health Data Set: Leverage COVID-19 Data to inform key business decisions regarding employee health and safety
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-service-delivery-integration-workday-learning.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-service-delivery-integration-workday-learning.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-service-delivery-integration-workday-learning.html | Human Resources Service Delivery Integration with Workday Learning release notes | Version history for the Human Resources Service Delivery Integration with Workday Learning application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-service-delivery-integration-workday-learning.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-service-delivery-integration-workday-learning.html"><body id="store-rn-hr-service-delivery-integration-workday-learning"><main role="main"><article role="article" class="dita" id="store-rn-hr-service-delivery-integration-workday-learning" aria-labelledby="title_store-rn-hr-service-delivery-integration-workday-learning">
<h1 class="title topictitle1" id="title_store-rn-hr-service-delivery-integration-workday-learning">Human Resources Service Delivery Integration with Workday Learning release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Human Resources Service Delivery Integration with Workday Learning application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-service-delivery-integration-workday-learning__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d375672e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.4.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The Workday Learning integration faced issues with tagging skills to courses due to unmatched or missing entries in the cmn_skill table. There was no mechanism to harmonize and store new skills, and the existing
process relied solely on direct lookups, leading to inefficient skill processing.<ul class="ul" id="store-rn-hr-service-delivery-integration-workday-learning__ul_fql_gqd_yfc">
<li class="li">New: Introduced a dual-path skill resolution mechanism using SkillResolverAPI for direct matches and SkillHarmonizationUtil for harmonizing unmatched skills.</li>
<li class="li">Changed: Enhanced the processSkills function in WorkdayLearningIntegrationUtilsSNC to support both direct and harmonized skill mapping workflows.</li>
<li class="li">Fixed: Ensured that all relevant skills - whether matched or harmonized - are correctly inserted into the Course Item Skills table, improving tagging accuracy.</li>
<li class="li">Removed: Eliminated the limitation of relying solely on direct skill lookups, enabling broader and more intelligent skill coverage.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.0 - February 2025</dt>
<dd class="dd" id="store-rn-hr-service-delivery-integration-workday-learning__latest-store-rn-hr-service-delivery-integration-workday-learning">Removed: With this release, we are dropping the Workday learning hard dependency with the Skill Intelligence Store app (No other functionality or areas
within the integration are impacted by this change).</dd>
<dt class="dt dlterm">Version 1.2.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Sync Workday Learning Content, Tasks, and Users to ServiceNow</li>
<li class="li">Surface Workday Learning Content via the following applications: <ul class="ul">
<li class="li">Learning Posts (Employee Journey Management)</li>
<li class="li">Learning (Talent Development)</li>
<li class="li">Coaching (Workforce Optimization)</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.1 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.1.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">oAuth Authorization</li>
<li class="li">Includes Skills and Proficiencies associated with the courses from Workday Learning</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - November 2022</dt>
<dd class="dd">
<div class="p">
<ul class="ul" id="store-rn-hr-service-delivery-integration-workday-learning__ul_thf_qvb_mxb">
<li class="li">The integration with Workday Learning pulls learning tasks and to-dos from Workday Learning into ServiceNow so that employees can view all of their learning tasks from their unified employee portal.</li>
<li class="li">These learning tasks can be accessed from anywhere, on any device. Employees can find and complete their learning courses on-time, and HR and learning teams spend less time managing compliance and updating
multiple systems.</li>
<li class="li">Leverage Workday Learning content in learning-focused applications such as Coaching, Learning Posts within Journeys, and Employee Growth and Development.</li>
</ul>
</div>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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There was no mechanism to harmonize and store new skills, and the existing\n process relied solely on direct lookups, leading to inefficient skill processing.<ul class=\"ul\" id=\"store-rn-hr-service-delivery-integration-workday-learning__ul_fql_gqd_yfc\">\n <li class=\"li\">New: Introduced a dual-path skill resolution mechanism using SkillResolverAPI for direct matches and SkillHarmonizationUtil for harmonizing unmatched skills.</li>\n <li class=\"li\">Changed: Enhanced the processSkills function in WorkdayLearningIntegrationUtilsSNC to support both direct and harmonized skill mapping workflows.</li>\n <li class=\"li\">Fixed: Ensured that all relevant skills - whether matched or harmonized - are correctly inserted into the Course Item Skills table, improving tagging accuracy.</li>\n <li class=\"li\">Removed: Eliminated the limitation of relying solely on direct skill lookups, enabling broader and more intelligent skill coverage.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-service-delivery-integration-workday-learning__latest-store-rn-hr-service-delivery-integration-workday-learning\">Removed: With this release, we are dropping the Workday learning hard dependency with the Skill Intelligence Store app (No other functionality or areas\n within the integration are impacted by this change).</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Sync Workday Learning Content, Tasks, and Users to ServiceNow</li>\n <li class=\"li\">Surface Workday Learning Content via the following applications: <ul class=\"ul\">\n <li class=\"li\">Learning Posts (Employee Journey Management)</li>\n <li class=\"li\">Learning (Talent Development)</li>\n <li class=\"li\">Coaching (Workforce Optimization)</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - February 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">oAuth Authorization</li>\n <li class=\"li\">Includes Skills and Proficiencies associated with the courses from Workday Learning</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - November 2022</dt>\n <dd class=\"dd\">\n <div class=\"p\">\n <ul class=\"ul\" id=\"store-rn-hr-service-delivery-integration-workday-learning__ul_thf_qvb_mxb\">\n <li class=\"li\">The integration with Workday Learning pulls learning tasks and to-dos from Workday Learning into ServiceNow so that employees can view all of their learning tasks from their unified employee portal.</li>\n <li class=\"li\">These learning tasks can be accessed from anywhere, on any device. Employees can find and complete their learning courses on-time, and HR and learning teams spend less time managing compliance and updating\n multiple systems.</li>\n <li class=\"li\">Leverage Workday Learning content in learning-focused applications such as Coaching, Learning Posts within Journeys, and Employee Growth and Development.</li>\n </ul>\n </div>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Human Resources Service Delivery Integration with Workday Learning release notes
Version history for the Human Resources Service Delivery Integration with Workday Learning application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - August 2025
* The Workday Learning integration faced issues with tagging skills to courses due to unmatched or missing entries in the cmn\_skill table. There was no mechanism to harmonize and store new skills, and the existing
process relied solely on direct lookups, leading to inefficient skill processing.
+ New: Introduced a dual-path skill resolution mechanism using SkillResolverAPI for direct matches and SkillHarmonizationUtil for harmonizing unmatched skills.
+ Changed: Enhanced the processSkills function in WorkdayLearningIntegrationUtilsSNC to support both direct and harmonized skill mapping workflows.
+ Fixed: Ensured that all relevant skills - whether matched or harmonized - are correctly inserted into the Course Item Skills table, improving tagging accuracy.
+ Removed: Eliminated the limitation of relying solely on direct skill lookups, enabling broader and more intelligent skill coverage.
#### Version 1.3.0 - February 2025
Removed: With this release, we are dropping the Workday learning hard dependency with the Skill Intelligence Store app (No other functionality or areas
within the integration are impacted by this change).
#### Version 1.2.0 - November 2024
* Sync Workday Learning Content, Tasks, and Users to ServiceNow
* Surface Workday Learning Content via the following applications:
+ Learning Posts (Employee Journey Management)
+ Learning (Talent Development)
+ Coaching (Workforce Optimization)
#### Version 1.1.1 - February 2024
Minor fixes.
#### Version 1.1.0 - August 2023
* New:
+ oAuth Authorization
+ Includes Skills and Proficiencies associated with the courses from Workday Learning
#### Version 1.0.0 - November 2022
* The integration with Workday Learning pulls learning tasks and to-dos from Workday Learning into ServiceNow so that employees can view all of their learning tasks from their unified employee portal.
* These learning tasks can be accessed from anywhere, on any device. Employees can find and complete their learning courses on-time, and HR and learning teams spend less time managing compliance and updating
multiple systems.
* Leverage Workday Learning content in learning-focused applications such as Coaching, Learning Posts within Journeys, and Employee Growth and Development.
| ---
title: Human Resources Service Delivery Integration with Workday Learning release
notes
description: Version history for the Human Resources Service Delivery Integration
with Workday Learning application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Human Resources Service Delivery Integration with Workday Learning release notes
Version history for the Human Resources Service Delivery Integration with Workday Learning application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - August 2025
* The Workday Learning integration faced issues with tagging skills to courses due to unmatched or missing entries in the cmn\_skill table. There was no mechanism to harmonize and store new skills, and the existing
process relied solely on direct lookups, leading to inefficient skill processing.
+ New: Introduced a dual-path skill resolution mechanism using SkillResolverAPI for direct matches and SkillHarmonizationUtil for harmonizing unmatched skills.
+ Changed: Enhanced the processSkills function in WorkdayLearningIntegrationUtilsSNC to support both direct and harmonized skill mapping workflows.
+ Fixed: Ensured that all relevant skills - whether matched or harmonized - are correctly inserted into the Course Item Skills table, improving tagging accuracy.
+ Removed: Eliminated the limitation of relying solely on direct skill lookups, enabling broader and more intelligent skill coverage.
#### Version 1.3.0 - February 2025
Removed: With this release, we are dropping the Workday learning hard dependency with the Skill Intelligence Store app (No other functionality or areas
within the integration are impacted by this change).
#### Version 1.2.0 - November 2024
* Sync Workday Learning Content, Tasks, and Users to ServiceNow
* Surface Workday Learning Content via the following applications:
+ Learning Posts (Employee Journey Management)
+ Learning (Talent Development)
+ Coaching (Workforce Optimization)
#### Version 1.1.1 - February 2024
Minor fixes.
#### Version 1.1.0 - August 2023
* New:
+ oAuth Authorization
+ Includes Skills and Proficiencies associated with the courses from Workday Learning
#### Version 1.0.0 - November 2022
* The integration with Workday Learning pulls learning tasks and to-dos from Workday Learning into ServiceNow so that employees can view all of their learning tasks from their unified employee portal.
* These learning tasks can be accessed from anywhere, on any device. Employees can find and complete their learning courses on-time, and HR and learning teams spend less time managing compliance and updating
multiple systems.
* Leverage Workday Learning content in learning-focused applications such as Coaching, Learning Posts within Journeys, and Employee Growth and Development.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-sharepoint-online-search-connector.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-sharepoint-online-search-connector.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-sharepoint-online-search-connector.html | SharePoint Online Search Connector release notes | Version history for the HR SharePoint Online Search Connector application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-sharepoint-online-search-connector.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-sharepoint-online-search-connector.html"><body id="store-rn-hr-sharepoint-online-search-connector"><main role="main"><article role="article" class="dita" id="store-rn-hr-sharepoint-online-search-connector" aria-labelledby="title_store-rn-hr-sharepoint-online-search-connector">
<h1 class="title topictitle1" id="title_store-rn-hr-sharepoint-online-search-connector">SharePoint Online Search Connector release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the HR SharePoint Online Search Connector application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-sharepoint-online-search-connector__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d376101e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.1.2 - November 2024</dt>
<dd class="dd" id="store-rn-hr-sharepoint-online-search-connector__latest-store-rn-hr-sharepoint-online-search-connector">No new improvements.</dd>
<dt class="dt dlterm">Version 6.0.2 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-sharepoint-online-search-connector__ul_czz_1dq_1cc">
<li class="li">Granular Site Access Control New Sites. Selected permission is added for administrators to grant selective access to individual sites.</li>
<li class="li">Microsoft 365 Group Support SharePoint Online Search Connector now reads users and their permissions from Microsoft 365 groups, eliminating the need for managing site permissions manually with SharePoint
groups.</li>
<li class="li">Other: SharePoint Online Search Connector now supports everyone except external users, enabling end-users to access information from company-wide sites.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.10 - May 2024</dt>
<dd class="dd">No new feature was delivered in May '24.</dd>
<dt class="dt dlterm">Version 5.0.2 - February 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-sharepoint-online-search-connector__ul_e1r_chl_d1c">
<li class="li">Flexible Permission: Option to setup SharePoint connector with read only or full control permission to SharePoint.</li>
<li class="li">Selective Indexing: Administrators now have the option to exclude specific sites from being indexed.</li>
<li class="li">Index Published Versions: Option to index only the published versions of documents.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.3 - October 2023</dt>
<dd class="dd">Release v3.1.3, which includes two important fixes as below:<ul class="ul" id="store-rn-hr-sharepoint-online-search-connector__ul_ng5_212_zyb">
<li class="li">SharePoint search connector file permissions not working for site collection sites/<siteName><ul class="ul" id="store-rn-hr-sharepoint-online-search-connector__ul_bxl_g12_zyb">
<li class="li">Previously, search used to work only for root sites due to incorrect handling of file permissions for site collection sites/<siteName>. We have fixed this issue, and now SharePoint search is functioning as
expected for all site collection sites and honoring the file permissions defined in SharePoint accurately.</li>
</ul></li>
<li class="li">Users directly added to file permission in SharePoint are not able to search files in Employee Center portal.<ul class="ul" id="store-rn-hr-sharepoint-online-search-connector__ul_gvj_g12_zyb">
<li class="li">Users who were directly added to file permissions in SharePoint were unable to search for files in Employee Center. As part of this fix, users who have been added to file permissions in SharePoint can now
successfully search for files in the EC portal without any issues.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.2 - May 2023</dt>
<dd class="dd">Fixed: Bug fixes.</dd>
<dt class="dt dlterm">Version 3.0.1 - February 2023</dt>
<dd class="dd">Changed: Improved setup process as well as performance and scalability of indexing.</dd>
<dt class="dt dlterm">Version 2.0.2 - November 2022</dt>
<dd class="dd">
<p class="p">SharePoint Online Search Connector allows your employees to search and discover content from ServiceNow. You can index content from multiple sites, enabling employees to find the right answers through Employee Service
Center, Now Mobile, and Virtual Agent.</p>
</dd>
<dt class="dt dlterm">Version 1.0.1 - February 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-sharepoint-online-search-connector__ul_jd2_512_zyb">
<li class="li">New: <ul class="ul" id="store-rn-hr-sharepoint-online-search-connector__ul_kd2_512_zyb">
<li class="li">Search internal public SharePoint sites, pages, and files.</li>
<li class="li">Select multiple public SharePoint sites for indexing.</li>
<li class="li">Integrate with AI Search engine.</li>
<li class="li">Support Public SharePoint Content that is available to all employees.</li>
<li class="li">Enable support across multiple channels: Employee Service Center, Service Portal, Now Mobile app, and Virtual Agent.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-sharepoint-online-search-connector.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-sharepoint-online-search-connector.html\"><body id=\"store-rn-hr-sharepoint-online-search-connector\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-sharepoint-online-search-connector\" aria-labelledby=\"title_store-rn-hr-sharepoint-online-search-connector\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-sharepoint-online-search-connector\">SharePoint Online Search Connector release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the HR SharePoint Online Search Connector application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-sharepoint-online-search-connector__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d376101e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 6.1.2 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-hr-sharepoint-online-search-connector__latest-store-rn-hr-sharepoint-online-search-connector\">No new improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.2 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-sharepoint-online-search-connector__ul_czz_1dq_1cc\">\n <li class=\"li\">Granular Site Access Control New Sites. Selected permission is added for administrators to grant selective access to individual sites.</li>\n <li class=\"li\">Microsoft 365 Group Support SharePoint Online Search Connector now reads users and their permissions from Microsoft 365 groups, eliminating the need for managing site permissions manually with SharePoint\n groups.</li>\n <li class=\"li\">Other: SharePoint Online Search Connector now supports everyone except external users, enabling end-users to access information from company-wide sites.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.10 - May 2024</dt>\n <dd class=\"dd\">No new feature was delivered in May '24.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.2 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-sharepoint-online-search-connector__ul_e1r_chl_d1c\">\n <li class=\"li\">Flexible Permission: Option to setup SharePoint connector with read only or full control permission to SharePoint.</li>\n <li class=\"li\">Selective Indexing: Administrators now have the option to exclude specific sites from being indexed.</li>\n <li class=\"li\">Index Published Versions: Option to index only the published versions of documents.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.3 - October 2023</dt>\n <dd class=\"dd\">Release v3.1.3, which includes two important fixes as below:<ul class=\"ul\" id=\"store-rn-hr-sharepoint-online-search-connector__ul_ng5_212_zyb\">\n <li class=\"li\">SharePoint search connector file permissions not working for site collection sites/<siteName><ul class=\"ul\" id=\"store-rn-hr-sharepoint-online-search-connector__ul_bxl_g12_zyb\">\n <li class=\"li\">Previously, search used to work only for root sites due to incorrect handling of file permissions for site collection sites/<siteName>. We have fixed this issue, and now SharePoint search is functioning as\n expected for all site collection sites and honoring the file permissions defined in SharePoint accurately.</li>\n </ul></li>\n <li class=\"li\">Users directly added to file permission in SharePoint are not able to search files in Employee Center portal.<ul class=\"ul\" id=\"store-rn-hr-sharepoint-online-search-connector__ul_gvj_g12_zyb\">\n <li class=\"li\">Users who were directly added to file permissions in SharePoint were unable to search for files in Employee Center. 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You can index content from multiple sites, enabling employees to find the right answers through Employee Service\n Center, Now Mobile, and Virtual Agent.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - February 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-sharepoint-online-search-connector__ul_jd2_512_zyb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-hr-sharepoint-online-search-connector__ul_kd2_512_zyb\">\n <li class=\"li\">Search internal public SharePoint sites, pages, and files.</li>\n <li class=\"li\">Select multiple public SharePoint sites for indexing.</li>\n <li class=\"li\">Integrate with AI Search engine.</li>\n <li class=\"li\">Support Public SharePoint Content that is available to all employees.</li>\n <li class=\"li\">Enable support across multiple channels: Employee Service Center, Service Portal, Now Mobile app, and Virtual Agent.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # SharePoint Online Search Connector release notes
Version history for the HR SharePoint Online Search Connector application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.2 - November 2024
No new improvements.
#### Version 6.0.2 - August 2024
* Granular Site Access Control New Sites. Selected permission is added for administrators to grant selective access to individual sites.
* Microsoft 365 Group Support SharePoint Online Search Connector now reads users and their permissions from Microsoft 365 groups, eliminating the need for managing site permissions manually with SharePoint
groups.
* Other: SharePoint Online Search Connector now supports everyone except external users, enabling end-users to access information from company-wide sites.
#### Version 5.0.10 - May 2024
No new feature was delivered in May '24.
#### Version 5.0.2 - February 2024
* Flexible Permission: Option to setup SharePoint connector with read only or full control permission to SharePoint.
* Selective Indexing: Administrators now have the option to exclude specific sites from being indexed.
* Index Published Versions: Option to index only the published versions of documents.
#### Version 3.1.3 - October 2023
Release v3.1.3, which includes two important fixes as below:
* SharePoint search connector file permissions not working for site collection sites/<siteName>
+ Previously, search used to work only for root sites due to incorrect handling of file permissions for site collection sites/<siteName>. We have fixed this issue, and now SharePoint search is functioning as
expected for all site collection sites and honoring the file permissions defined in SharePoint accurately.
* Users directly added to file permission in SharePoint are not able to search files in Employee Center portal.
+ Users who were directly added to file permissions in SharePoint were unable to search for files in Employee Center. As part of this fix, users who have been added to file permissions in SharePoint can now
successfully search for files in the EC portal without any issues.
#### Version 3.1.2 - May 2023
Fixed: Bug fixes.
#### Version 3.0.1 - February 2023
Changed: Improved setup process as well as performance and scalability of indexing.
#### Version 2.0.2 - November 2022
SharePoint Online Search Connector allows your employees to search and discover content from ServiceNow. You can index content from multiple sites, enabling employees to find the right answers through Employee Service
Center, Now Mobile, and Virtual Agent.
#### Version 1.0.1 - February 2021
* New:
+ Search internal public SharePoint sites, pages, and files.
+ Select multiple public SharePoint sites for indexing.
+ Integrate with AI Search engine.
+ Support Public SharePoint Content that is available to all employees.
+ Enable support across multiple channels: Employee Service Center, Service Portal, Now Mobile app, and Virtual Agent.
| ---
title: SharePoint Online Search Connector release notes
description: Version history for the HR SharePoint Online Search Connector application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# SharePoint Online Search Connector release notes
Version history for the HR SharePoint Online Search Connector application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.2 - November 2024
No new improvements.
#### Version 6.0.2 - August 2024
* Granular Site Access Control New Sites. Selected permission is added for administrators to grant selective access to individual sites.
* Microsoft 365 Group Support SharePoint Online Search Connector now reads users and their permissions from Microsoft 365 groups, eliminating the need for managing site permissions manually with SharePoint
groups.
* Other: SharePoint Online Search Connector now supports everyone except external users, enabling end-users to access information from company-wide sites.
#### Version 5.0.10 - May 2024
No new feature was delivered in May '24.
#### Version 5.0.2 - February 2024
* Flexible Permission: Option to setup SharePoint connector with read only or full control permission to SharePoint.
* Selective Indexing: Administrators now have the option to exclude specific sites from being indexed.
* Index Published Versions: Option to index only the published versions of documents.
#### Version 3.1.3 - October 2023
Release v3.1.3, which includes two important fixes as below:
* SharePoint search connector file permissions not working for site collection sites/<siteName>
+ Previously, search used to work only for root sites due to incorrect handling of file permissions for site collection sites/<siteName>. We have fixed this issue, and now SharePoint search is functioning as
expected for all site collection sites and honoring the file permissions defined in SharePoint accurately.
* Users directly added to file permission in SharePoint are not able to search files in Employee Center portal.
+ Users who were directly added to file permissions in SharePoint were unable to search for files in Employee Center. As part of this fix, users who have been added to file permissions in SharePoint can now
successfully search for files in the EC portal without any issues.
#### Version 3.1.2 - May 2023
Fixed: Bug fixes.
#### Version 3.0.1 - February 2023
Changed: Improved setup process as well as performance and scalability of indexing.
#### Version 2.0.2 - November 2022
SharePoint Online Search Connector allows your employees to search and discover content from ServiceNow. You can index content from multiple sites, enabling employees to find the right answers through Employee Service
Center, Now Mobile, and Virtual Agent.
#### Version 1.0.1 - February 2021
* New:
+ Search internal public SharePoint sites, pages, and files.
+ Select multiple public SharePoint sites for indexing.
+ Integrate with AI Search engine.
+ Support Public SharePoint Content that is available to all employees.
+ Enable support across multiple channels: Employee Service Center, Service Portal, Now Mobile app, and Virtual Agent.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-sn-voice-hrsd.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-sn-voice-hrsd.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-sn-voice-hrsd.html | ServiceNow® Voice for HR Service Delivery (HRSD) release notes | Version history for the ServiceNow® Voice for HR Service Delivery (HRSD) application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-sn-voice-hrsd.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-sn-voice-hrsd.html"><body id="store-rn-hr-sn-voice-hrsd"><main role="main"><article role="article" class="dita" id="store-rn-hr-sn-voice-hrsd" aria-labelledby="title_store-rn-hr-sn-voice-hrsd">
<h1 class="title topictitle1" id="title_store-rn-hr-sn-voice-hrsd"><span class="ph">ServiceNow</span>
<span class="ph">Voice</span> for <span class="ph">HR Service Delivery</span> (HRSD) release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow®</span>
<span class="ph">Voice</span> for <span class="ph">HR Service Delivery</span> (HRSD) application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-sn-voice-hrsd__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d210476e75" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.2 - February 2024</dt>
<dd class="dd" id="store-rn-hr-sn-voice-hrsd__latest-store-rn-hr-sn-voice-hrsd"><ul class="ul" id="store-rn-hr-sn-voice-hrsd__ul_hck_ngs_d1c">
<li class="li">Automatically classify, route, and prioritize HR cases directly from Interactive Voice Response (IVR) interactions</li>
<li class="li">Add recordings and transcripts directly in the case for reference and customer support</li>
<li class="li">Receive status updates and additional information to existing cases directly from phone interactions</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # ServiceNow Voice for HR Service Delivery (HRSD) release notes
Version history for the ServiceNow®
Voice for HR Service Delivery (HRSD) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - February 2024
* Automatically classify, route, and prioritize HR cases directly from Interactive Voice Response (IVR) interactions
* Add recordings and transcripts directly in the case for reference and customer support
* Receive status updates and additional information to existing cases directly from phone interactions
| ---
title: "ServiceNow\xAE Voice for HR Service Delivery (HRSD) release notes"
description: "Version history for the ServiceNow\xAE Voice for HR Service Delivery\
\ (HRSD) application on the ServiceNow Store."
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# ServiceNow Voice for HR Service Delivery (HRSD) release notes
Version history for the ServiceNow®
Voice for HR Service Delivery (HRSD) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - February 2024
* Automatically classify, route, and prioritize HR cases directly from Interactive Voice Response (IVR) interactions
* Add recordings and transcripts directly in the case for reference and customer support
* Receive status updates and additional information to existing cases directly from phone interactions
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-survey-for-mobile.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-survey-for-mobile.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-survey-for-mobile.html | Surveys for mobile release notes | Version history for the Surveys for mobile on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-survey-for-mobile.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-survey-for-mobile.html"><body id="store-rn-hr-survey-for-mobile"><main role="main"><article role="article" class="dita" id="store-rn-hr-survey-for-mobile" aria-labelledby="title_store-rn-hr-survey-for-mobile">
<h1 class="title topictitle1" id="title_store-rn-hr-survey-for-mobile">Surveys for mobile release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Surveys for mobile on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-hr-survey-for-mobile__section_lr3_fdj_3qb">
<div class="p"><div class="note important note_important" id="store-rn-hr-survey-for-mobile__note_mr3_fdj_3qb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-survey-for-mobile__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-hr-survey-for-mobile__section_nr3_fdj_3qb"><h2 id="d167591e56" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-hr-survey-for-mobile__dl_or3_fdj_3qb">
<dt class="dt dlterm">Version 1.0.1 - July 2021</dt>
<dd class="dd" id="store-rn-hr-survey-for-mobile__latest-store-rn-esm-survey-mobile">Native mobile component to view HR specific surveys and other assessment types</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Surveys for mobile release notes
Version history for the Surveys for mobile on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - July 2021
Native mobile component to view HR specific surveys and other assessment types
| ---
title: Surveys for mobile release notes
description: Version history for the Surveys for mobile on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Surveys for mobile release notes
Version history for the Surveys for mobile on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - July 2021
Native mobile component to view HR specific surveys and other assessment types
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-sw-suite-professional.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-sw-suite-professional.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-sw-suite-professional.html | Safe Workplace suite Professional release notes | Version history for the Safe Workplace suite Professional on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-sw-suite-professional.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-sw-suite-professional.html"><body id="store-rn-hr-sw-suite-professional"><main role="main"><article role="article" class="dita" id="store-rn-hr-sw-suite-professional" aria-labelledby="title_store-rn-hr-sw-suite-professional">
<h1 class="title topictitle1" id="title_store-rn-hr-sw-suite-professional"><span class="ph">Safe Workplace suite</span> Professional release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Safe Workplace suite</span> Professional on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-sw-suite-professional__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section">
<div class="p"><div class="note note note_note"><span class="note__title">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class="ph">ServiceNow®</span>
<span class="ph">Safe Workplace suite</span> application.</div></div>
</section>
<section class="section"><h2 id="d496864e75" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.25.2 - August 2025</dt>
<dd class="dd">Changed: Minor ACL updates</dd>
<dt class="dt dlterm">Version 1.25.1 - February 2023</dt>
<dd class="dd" id="store-rn-hr-sw-suite-professional__latest-sw-suite-professional"><p class="p">Changed: Updated version numbers for the Safe Workplace Suite Professional dependency applications.</p></dd>
<dt class="dt dlterm">Version 1.25.0 - November 2022</dt>
<dd class="dd"><p class="p">Changed: Updated version numbers for the Safe Workplace Suite Professional dependency applications.</p></dd>
<dt class="dt dlterm">Version 1.24.0 - August 2022</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace Suite Professional dependency applications.</dd>
<dt class="dt dlterm">Version 1.23.0 - May 2022</dt>
<dd class="dd">New: Localization for features</dd>
<dt class="dt dlterm">Version 1.22.0 - March 2022</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>
<dt class="dt dlterm">Version 1.21.0 - February 2022</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>
<dt class="dt dlterm">Version 1.20.0 - January 2022</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>
<dt class="dt dlterm">Version 1.19.0 - January 2022</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>
<dt class="dt dlterm">Version 1.18.1 - December 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>
<dt class="dt dlterm">Version 1.17.0 - November 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>
<dt class="dt dlterm">Version 1.16.0 - November 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>
<dt class="dt dlterm">Version 1.15.0 - September 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>
<dt class="dt dlterm">Version 1.14.0 - September 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>
<dt class="dt dlterm">Version 1.13.0 - September 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace Professional suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.12.0 - August 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace Professional suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.11.1 - August 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace Professional suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.10.0 - July 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace Professional suite's dependency applications</dd>
<dt class="dt dlterm">Version 1.9.0 - July 2021</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: Updates to the translation engine</li>
<li class="li">Fixed: Minor bugs</li>
</ul></dd>
<dt class="dt dlterm">Version 1.8.0 - June 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>
<dt class="dt dlterm">Version 1.7.0 - May 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>
<dt class="dt dlterm">Version 1.6.0 - April 2021</dt>
<dd class="dd">New: Localization for features from the April 15 release</dd>
<dt class="dt dlterm">Version 1.5.0 - April 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>
<dt class="dt dlterm">Version 1.4.0 - March 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>
<dt class="dt dlterm">Version 1.3.0 - March 2021</dt>
<dd class="dd">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>
<dt class="dt dlterm">Version 1.2.0 - February 2021</dt>
<dd class="dd">Changed: Updated version numbers for the <span class="ph">Safe Workplace suite</span> Professional's dependency applications</dd>
<dt class="dt dlterm">Version 1.1.0 - February 2021</dt>
<dd class="dd">Fixed: Corrected plugin name from 'Safe Workplace Pro suite' to 'Safe Workplace suite Professional'</dd>
<dt class="dt dlterm">Version 1.0.0 - January 2021</dt>
<dd class="dd">The ServiceNow Safe Workplace suite Professional helps automate the complex steps for returning to the workplace in a safe and efficient process. It helps establish trust with your employees through proactive
communications, minimizes potential outbreaks with health screenings, and provides mobile-friendly self‑service experiences to make reservations for shifts, workspaces, and visitors.</dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-sw-suite-professional__section_ynx_1kn_dmb"><h2 id="d496864e352" class="title sectiontitle">Notice regarding use by organizations</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-sw-suite-professional__section_yvn_ckn_dmb"><h2 id="d496864e370" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for <span class="ph">ServiceNow</span> software or applications otherwise purchased by the
government agency. <span class="ph">ServiceNow</span> shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-sw-suite-professional.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-sw-suite-professional.html\"><body id=\"store-rn-hr-sw-suite-professional\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-sw-suite-professional\" aria-labelledby=\"title_store-rn-hr-sw-suite-professional\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-sw-suite-professional\"><span class=\"ph\">Safe Workplace suite</span> Professional release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace suite</span> Professional on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-sw-suite-professional__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note note note_note\"><span class=\"note__title\">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">Safe Workplace suite</span> application.</div></div>\n </section>\n <section class=\"section\"><h2 id=\"d496864e75\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.25.2 - August 2025</dt>\n <dd class=\"dd\">Changed: Minor ACL updates</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.25.1 - February 2023</dt>\n <dd class=\"dd\" id=\"store-rn-hr-sw-suite-professional__latest-sw-suite-professional\"><p class=\"p\">Changed: Updated version numbers for the Safe Workplace Suite Professional dependency applications.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.25.0 - November 2022</dt>\n <dd class=\"dd\"><p class=\"p\">Changed: Updated version numbers for the Safe Workplace Suite Professional dependency applications.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.24.0 - August 2022</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace Suite Professional dependency applications.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.23.0 - May 2022</dt>\n <dd class=\"dd\">New: Localization for features</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.22.0 - March 2022</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.21.0 - February 2022</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.0 - January 2022</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.19.0 - January 2022</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.1 - December 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.17.0 - November 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.0 - November 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.0 - September 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.0 - September 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.13.0 - September 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace Professional suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.0 - August 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace Professional suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.1 - August 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace Professional suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - July 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace Professional suite's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - July 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed: Updates to the translation engine</li>\n <li class=\"li\">Fixed: Minor bugs</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - June 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - May 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - April 2021</dt>\n <dd class=\"dd\">New: Localization for features from the April 15 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - April 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - March 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - March 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - February 2021</dt>\n <dd class=\"dd\">Changed: Updated version numbers for the <span class=\"ph\">Safe Workplace suite</span> Professional's dependency applications</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - February 2021</dt>\n <dd class=\"dd\">Fixed: Corrected plugin name from 'Safe Workplace Pro suite' to 'Safe Workplace suite Professional'</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - January 2021</dt>\n <dd class=\"dd\">The ServiceNow Safe Workplace suite Professional helps automate the complex steps for returning to the workplace in a safe and efficient process. It helps establish trust with your employees through proactive\n communications, minimizes potential outbreaks with health screenings, and provides mobile-friendly self‑service experiences to make reservations for shifts, workspaces, and visitors.</dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-sw-suite-professional__section_ynx_1kn_dmb\"><h2 id=\"d496864e352\" class=\"title sectiontitle\">Notice regarding use by organizations</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Organization utilizing this application. Organizations agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Organizations remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Organizations' specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-sw-suite-professional__section_yvn_ckn_dmb\"><h2 id=\"d496864e370\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to government employees in their individual capacities. Use of\n the application does not modify any existing, or future entitlements or payment obligations\n for <span class=\"ph\">ServiceNow</span> software or applications otherwise purchased by the\n government agency. <span class=\"ph\">ServiceNow</span> shall not be responsible for any\n implementation or configuration costs associated with use of the application unless\n separately purchased. Government customers are solely responsible to confirm with the\n agency’s Ethics Office or its authorized representative that acceptance and usage of the\n application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Safe Workplace suite Professional release notes
Version history for the Safe Workplace suite Professional on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.25.2 - August 2025
Changed: Minor ACL updates
#### Version 1.25.1 - February 2023
Changed: Updated version numbers for the Safe Workplace Suite Professional dependency applications.
#### Version 1.25.0 - November 2022
Changed: Updated version numbers for the Safe Workplace Suite Professional dependency applications.
#### Version 1.24.0 - August 2022
Changed: Updated version numbers for the Safe Workplace Suite Professional dependency applications.
#### Version 1.23.0 - May 2022
New: Localization for features
#### Version 1.22.0 - March 2022
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.21.0 - February 2022
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.20.0 - January 2022
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.19.0 - January 2022
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.18.1 - December 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.17.0 - November 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.16.0 - November 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.15.0 - September 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.14.0 - September 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.13.0 - September 2021
Changed: Updated version numbers for the Safe Workplace Professional suite's dependency applications
#### Version 1.12.0 - August 2021
Changed: Updated version numbers for the Safe Workplace Professional suite's dependency applications
#### Version 1.11.1 - August 2021
Changed: Updated version numbers for the Safe Workplace Professional suite's dependency applications
#### Version 1.10.0 - July 2021
Changed: Updated version numbers for the Safe Workplace Professional suite's dependency applications
#### Version 1.9.0 - July 2021
* Changed: Updates to the translation engine
* Fixed: Minor bugs
#### Version 1.8.0 - June 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.7.0 - May 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.6.0 - April 2021
New: Localization for features from the April 15 release
#### Version 1.5.0 - April 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.4.0 - March 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.3.0 - March 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.2.0 - February 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.1.0 - February 2021
Fixed: Corrected plugin name from 'Safe Workplace Pro suite' to 'Safe Workplace suite Professional'
#### Version 1.0.0 - January 2021
The ServiceNow Safe Workplace suite Professional helps automate the complex steps for returning to the workplace in a safe and efficient process. It helps establish trust with your employees through proactive
communications, minimizes potential outbreaks with health screenings, and provides mobile-friendly self‑service experiences to make reservations for shifts, workspaces, and visitors.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Safe Workplace suite Professional release notes
description: Version history for the Safe Workplace suite Professional on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Safe Workplace suite Professional release notes
Version history for the Safe Workplace suite Professional on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.25.2 - August 2025
Changed: Minor ACL updates
#### Version 1.25.1 - February 2023
Changed: Updated version numbers for the Safe Workplace Suite Professional dependency applications.
#### Version 1.25.0 - November 2022
Changed: Updated version numbers for the Safe Workplace Suite Professional dependency applications.
#### Version 1.24.0 - August 2022
Changed: Updated version numbers for the Safe Workplace Suite Professional dependency applications.
#### Version 1.23.0 - May 2022
New: Localization for features
#### Version 1.22.0 - March 2022
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.21.0 - February 2022
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.20.0 - January 2022
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.19.0 - January 2022
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.18.1 - December 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.17.0 - November 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.16.0 - November 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.15.0 - September 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.14.0 - September 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.13.0 - September 2021
Changed: Updated version numbers for the Safe Workplace Professional suite's dependency applications
#### Version 1.12.0 - August 2021
Changed: Updated version numbers for the Safe Workplace Professional suite's dependency applications
#### Version 1.11.1 - August 2021
Changed: Updated version numbers for the Safe Workplace Professional suite's dependency applications
#### Version 1.10.0 - July 2021
Changed: Updated version numbers for the Safe Workplace Professional suite's dependency applications
#### Version 1.9.0 - July 2021
* Changed: Updates to the translation engine
* Fixed: Minor bugs
#### Version 1.8.0 - June 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.7.0 - May 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.6.0 - April 2021
New: Localization for features from the April 15 release
#### Version 1.5.0 - April 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.4.0 - March 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.3.0 - March 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.2.0 - February 2021
Changed: Updated version numbers for the Safe Workplace suite Professional's dependency applications
#### Version 1.1.0 - February 2021
Fixed: Corrected plugin name from 'Safe Workplace Pro suite' to 'Safe Workplace suite Professional'
#### Version 1.0.0 - January 2021
The ServiceNow Safe Workplace suite Professional helps automate the complex steps for returning to the workplace in a safe and efficient process. It helps establish trust with your employees through proactive
communications, minimizes potential outbreaks with health screenings, and provides mobile-friendly self‑service experiences to make reservations for shifts, workspaces, and visitors.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-talent-feedback.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-talent-feedback.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-talent-feedback.html | Talent Feedback release notes | Version history for the Talent Feedback application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-talent-feedback.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-talent-feedback.html"><body id="store-rn-hr-talent-feedback"><main role="main"><article role="article" class="dita" id="store-rn-hr-talent-feedback" aria-labelledby="title_store-rn-hr-talent-feedback">
<h1 class="title topictitle1" id="title_store-rn-hr-talent-feedback">Talent Feedback release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Talent Feedback application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-talent-feedback__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d200645e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.2 - August 2025</dt>
<dd class="dd">No new customer-facing changes in this release.</dd>
<dt class="dt dlterm">Version 1.0.1 - May 2025</dt>
<dd class="dd" id="store-rn-hr-talent-feedback__latest-store-rn-hr-talent-feedback">Talent feedback application enables managers to gather comprehensive feedback on employees' skills, allowing for a thorough assessment and validation of their skills. By collecting
feedback alongside skill activity insights, it provides managers with valuable input to validate employees' skills.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Talent Feedback release notes
Version history for the Talent Feedback application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - August 2025
No new customer-facing changes in this release.
#### Version 1.0.1 - May 2025
Talent feedback application enables managers to gather comprehensive feedback on employees' skills, allowing for a thorough assessment and validation of their skills. By collecting
feedback alongside skill activity insights, it provides managers with valuable input to validate employees' skills.
| ---
title: Talent Feedback release notes
description: Version history for the Talent Feedback application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Talent Feedback release notes
Version history for the Talent Feedback application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - August 2025
No new customer-facing changes in this release.
#### Version 1.0.1 - May 2025
Talent feedback application enables managers to gather comprehensive feedback on employees' skills, allowing for a thorough assessment and validation of their skills. By collecting
feedback alongside skill activity insights, it provides managers with valuable input to validate employees' skills.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-talent-profile.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-talent-profile.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-talent-profile.html | Talent Profile release notes | Version history for the Talent Profile application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-talent-profile.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-talent-profile.html"><body id="store-rn-hr-talent-profile"><main role="main"><article role="article" class="dita" id="store-rn-hr-talent-profile" aria-labelledby="title_store-rn-hr-talent-profile">
<h1 class="title topictitle1" id="title_store-rn-hr-talent-profile">Talent Profile release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Talent Profile application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-talent-profile__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d105123e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.0.0 - August 2025</dt>
<dd class="dd">Talent profile provides a comprehensive & unified view of all available talent to the organisation. Organisations can define their talent pool to include different categories of talent - including external talent,
employees, contingent workers, & alumni. The profile also tracks and surfaces each talent's history as they interact with the organisation. This information is then surfaced at different touch-points in the Hiring
Experiences workflows helping the Hiring Team with effective & efficient data-driven decisions.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Talent Profile release notes
Version history for the Talent Profile application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - August 2025
Talent profile provides a comprehensive & unified view of all available talent to the organisation. Organisations can define their talent pool to include different categories of talent - including external talent,
employees, contingent workers, & alumni. The profile also tracks and surfaces each talent's history as they interact with the organisation. This information is then surfaced at different touch-points in the Hiring
Experiences workflows helping the Hiring Team with effective & efficient data-driven decisions.
| ---
title: Talent Profile release notes
description: Version history for the Talent Profile application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Talent Profile release notes
Version history for the Talent Profile application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - August 2025
Talent profile provides a comprehensive & unified view of all available talent to the organisation. Organisations can define their talent pool to include different categories of talent - including external talent,
employees, contingent workers, & alumni. The profile also tracks and surfaces each talent's history as they interact with the organisation. This information is then surfaced at different touch-points in the Hiring
Experiences workflows helping the Hiring Team with effective & efficient data-driven decisions.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-taxonomy.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-taxonomy.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-taxonomy.html | HR taxonomy release notes | Version history for the HR taxonomy application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-taxonomy.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-taxonomy.html"><body id="store-rn-hr-taxonomy"><main role="main"><article role="article" class="dita" id="store-rn-hr-taxonomy" aria-labelledby="title_store-rn-hr-taxonomy">
<h1 class="title topictitle1" id="title_store-rn-hr-taxonomy">HR taxonomy release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the HR taxonomy application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-taxonomy__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d89120e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.2 - December 2022</dt>
<dd class="dd" id="store-rn-hr-taxonomy__latest-store-rn-hr-taxonomy">Updated for compatibility with newer versions of dependent apps</dd>
<dt class="dt dlterm">Version 1.2.0 - August 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-taxonomy__ul_mvr_ljk_35b">
<li class="li">Changed:<ul class="ul" id="store-rn-hr-taxonomy__ul_kvs_ljk_35b">
<li class="li">Updated for compatibility with newer versions of dependent apps</li>
<li class="li">Updates to content mappings for future content release</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # HR taxonomy release notes
Version history for the HR taxonomy application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.2 - December 2022
Updated for compatibility with newer versions of dependent apps
#### Version 1.2.0 - August 2022
* Changed:
+ Updated for compatibility with newer versions of dependent apps
+ Updates to content mappings for future content release
| ---
title: HR taxonomy release notes
description: Version history for the HR taxonomy application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR taxonomy release notes
Version history for the HR taxonomy application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.2 - December 2022
Updated for compatibility with newer versions of dependent apps
#### Version 1.2.0 - August 2022
* Changed:
+ Updated for compatibility with newer versions of dependent apps
+ Updates to content mappings for future content release
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-ultimate-kronos-group.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-ultimate-kronos-group.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-ultimate-kronos-group.html | HR Service Delivery Integration with Ultimate Kronos Group release notes | Version history for the HR Service Delivery Integration with Ultimate Kronos Group on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-ultimate-kronos-group.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-ultimate-kronos-group.html"><body id="store-rn-hr-ultimate-kronos-group"><main role="main"><article role="article" class="dita" id="store-rn-hr-ultimate-kronos-group" aria-labelledby="title_store-rn-hr-ultimate-kronos-group">
<h1 class="title topictitle1" id="title_store-rn-hr-ultimate-kronos-group">HR Service Delivery Integration with Ultimate Kronos Group release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the HR Service Delivery Integration with Ultimate Kronos Group on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-ultimate-kronos-group__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d608049e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.6 - June 2024</dt>
<dd class="dd" id="store-rn-hr-ultimate-kronos-group__latest-store-rn-hr-ultimate-kronos-group">Fixed: Security issues.</dd>
<dt class="dt dlterm">Version 2.0.4 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.3 - November 2022</dt>
<dd class="dd">Minor optimization and refactoring</dd>
<dt class="dt dlterm">Version 2.0.2 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-ultimate-kronos-group__ul_fcq_v5q_wqb">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-ultimate-kronos-group__ul_o14_w5q_wqb">
<li class="li">Precision of number of hours worked</li>
<li class="li">Issue related to the honouring of the Date format of Reportee Time Off Request as per user preference</li>
<li class="li">Fixed the vendor name</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.1 - June 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-ultimate-kronos-group__ul_zs4_jf2_xpb">
<li class="li">New: <ul class="ul" id="store-rn-hr-ultimate-kronos-group__ul_kgx_lf2_xpb">
<li class="li">Retrieve information on the list of punches, view reportees' schedule changes and time off requests while conversating with the virtual agent.</li>
<li class="li">Retrieve location information along with the upcoming shift date and time.</li>
</ul></li>
<li class="li">Changed: <ul class="ul" id="store-rn-hr-ultimate-kronos-group__ul_xr1_mf2_xpb">
<li class="li">The template names have personalized in Version 2.0.1. Retrieve My Accrual Balance (Template) Retrieve My Hours Worked (Template) Retrieve My Employee Schedule (Template) Retrieve My Time off Requests
(Template) Retrieve My Upcoming Shift (Template) Reportee’s Location Today (Template)</li>
</ul></li>
<li class="li">Fixed: The file size issue of the ML solution has been fixed.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - March 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul" id="store-rn-hr-ultimate-kronos-group__ul_jqz_ctn_v4b">
<li class="li">Retrieve information on leave balances, schedules, and upcoming shifts on-the-go.</li>
<li class="li">Build conversations that are based on keywords that an employee enters.</li>
<li class="li">Apply Natural Language Understanding (NLU) models, which enable the virtual agent to pick utterances for understanding, processing, and responding to what employees are saying during a conversation.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # HR Service Delivery Integration with Ultimate Kronos Group release notes
Version history for the HR Service Delivery Integration with Ultimate Kronos Group on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.6 - June 2024
Fixed: Security issues.
#### Version 2.0.4 - February 2024
Minor fixes.
#### Version 2.0.3 - November 2022
Minor optimization and refactoring
#### Version 2.0.2 - September 2021
* Fixed:
+ Precision of number of hours worked
+ Issue related to the honouring of the Date format of Reportee Time Off Request as per user preference
+ Fixed the vendor name
#### Version 2.0.1 - June 2021
* New:
+ Retrieve information on the list of punches, view reportees' schedule changes and time off requests while conversating with the virtual agent.
+ Retrieve location information along with the upcoming shift date and time.
* Changed:
+ The template names have personalized in Version 2.0.1. Retrieve My Accrual Balance (Template) Retrieve My Hours Worked (Template) Retrieve My Employee Schedule (Template) Retrieve My Time off Requests
(Template) Retrieve My Upcoming Shift (Template) Reportee’s Location Today (Template)
* Fixed: The file size issue of the ML solution has been fixed.
#### Version 1.0.1 - March 2021
* New:
+ Retrieve information on leave balances, schedules, and upcoming shifts on-the-go.
+ Build conversations that are based on keywords that an employee enters.
+ Apply Natural Language Understanding (NLU) models, which enable the virtual agent to pick utterances for understanding, processing, and responding to what employees are saying during a conversation.
| ---
title: HR Service Delivery Integration with Ultimate Kronos Group release notes
description: Version history for the HR Service Delivery Integration with Ultimate
Kronos Group on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Service Delivery Integration with Ultimate Kronos Group release notes
Version history for the HR Service Delivery Integration with Ultimate Kronos Group on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.6 - June 2024
Fixed: Security issues.
#### Version 2.0.4 - February 2024
Minor fixes.
#### Version 2.0.3 - November 2022
Minor optimization and refactoring
#### Version 2.0.2 - September 2021
* Fixed:
+ Precision of number of hours worked
+ Issue related to the honouring of the Date format of Reportee Time Off Request as per user preference
+ Fixed the vendor name
#### Version 2.0.1 - June 2021
* New:
+ Retrieve information on the list of punches, view reportees' schedule changes and time off requests while conversating with the virtual agent.
+ Retrieve location information along with the upcoming shift date and time.
* Changed:
+ The template names have personalized in Version 2.0.1. Retrieve My Accrual Balance (Template) Retrieve My Hours Worked (Template) Retrieve My Employee Schedule (Template) Retrieve My Time off Requests
(Template) Retrieve My Upcoming Shift (Template) Reportee’s Location Today (Template)
* Fixed: The file size issue of the ML solution has been fixed.
#### Version 1.0.1 - March 2021
* New:
+ Retrieve information on leave balances, schedules, and upcoming shifts on-the-go.
+ Build conversations that are based on keywords that an employee enters.
+ Apply Natural Language Understanding (NLU) models, which enable the virtual agent to pick utterances for understanding, processing, and responding to what employees are saying during a conversation.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-universal-request-teams.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-universal-request-teams.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-universal-request-teams.html | Universal Request integration with Microsoft Teams release notes | Version history for the Universal Request integration with Microsoft Teams on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-universal-request-teams.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-universal-request-teams.html"><body id="store-rn-hr-universal-request-teams"><main role="main"><article role="article" class="dita" id="store-rn-hr-universal-request-teams" aria-labelledby="title_store-rn-hr-universal-request-teams">
<h1 class="title topictitle1" id="title_store-rn-hr-universal-request-teams"><span class="ph">Universal Request</span> integration with <span class="ph">Microsoft Teams</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Universal Request</span> integration with <span class="ph">Microsoft Teams</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-universal-request-teams__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d450385e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.1 - December 2021</dt>
<dd class="dd" id="store-rn-hr-universal-request-teams__latest-store-rn-hr-universal-request-teams">Fixed: Added the keywords "Request Help", "Create Universal Request", and "Employee Help Request" in the keywords field for the "Employee Help Request (Teams Template)"
topic.</dd>
<dt class="dt dlterm">Version 1.0.0 - September 2021</dt>
<dd class="dd">The <span class="ph">ServiceNow®</span>
<span class="ph">Universal Request</span> integration with <span class="ph">Microsoft Teams</span> application extends the Now Virtual Agent integration with Microsoft Teams to enable employees to more effectively request and receive service from within Microsoft Teams.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-universal-request-teams.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-universal-request-teams.html\"><body id=\"store-rn-hr-universal-request-teams\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-universal-request-teams\" aria-labelledby=\"title_store-rn-hr-universal-request-teams\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-universal-request-teams\"><span class=\"ph\">Universal Request</span> integration with <span class=\"ph\">Microsoft Teams</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Universal Request</span> integration with <span class=\"ph\">Microsoft Teams</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-universal-request-teams__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d450385e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.1 - December 2021</dt>\n <dd class=\"dd\" id=\"store-rn-hr-universal-request-teams__latest-store-rn-hr-universal-request-teams\">Fixed: Added the keywords "Request Help", "Create Universal Request", and "Employee Help Request" in the keywords field for the "Employee Help Request (Teams Template)"\n topic.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - September 2021</dt>\n <dd class=\"dd\">The <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">Universal Request</span> integration with <span class=\"ph\">Microsoft Teams</span> application extends the Now Virtual Agent integration with Microsoft Teams to enable employees to more effectively request and receive service from within Microsoft Teams.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Universal Request integration with Microsoft Teams release notes
Version history for the Universal Request integration with Microsoft Teams on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - December 2021
Fixed: Added the keywords "Request Help", "Create Universal Request", and "Employee Help Request" in the keywords field for the "Employee Help Request (Teams Template)"
topic.
#### Version 1.0.0 - September 2021
The ServiceNow®
Universal Request integration with Microsoft Teams application extends the Now Virtual Agent integration with Microsoft Teams to enable employees to more effectively request and receive service from within Microsoft Teams.
| ---
title: Universal Request integration with Microsoft Teams release notes
description: Version history for the Universal Request integration with Microsoft
Teams on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Universal Request integration with Microsoft Teams release notes
Version history for the Universal Request integration with Microsoft Teams on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - December 2021
Fixed: Added the keywords "Request Help", "Create Universal Request", and "Employee Help Request" in the keywords field for the "Employee Help Request (Teams Template)"
topic.
#### Version 1.0.0 - September 2021
The ServiceNow®
Universal Request integration with Microsoft Teams application extends the Now Virtual Agent integration with Microsoft Teams to enable employees to more effectively request and receive service from within Microsoft Teams.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-universal-task.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-universal-task.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-universal-task.html | Universal Task release notes | Version history for the Universal Task application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-universal-task.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-universal-task.html"><body id="store-rn-hr-universal-task"><main role="main"><article role="article" class="dita" id="store-rn-hr-universal-task" aria-labelledby="title_store-rn-hr-universal-task">
<h1 class="title topictitle1" id="title_store-rn-hr-universal-task"><span class="ph">Universal Task</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Universal Task</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-universal-task__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d140463e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.6.2 - August 2025</dt>
<dd class="dd">New: The Universal Task will now support a new 'URL' task type.</dd>
<dt class="dt dlterm">Version 2.5.0 - November 2024</dt>
<dd class="dd" id="store-rn-hr-universal-task__latest-store-rn-esm-universal-task">New: Sandbox access for Client-Callable Script Includes.</dd>
<dt class="dt dlterm">Version 2.4.1 - August 2024</dt>
<dd class="dd">
<p class="p">Fixed closed date issue for a reopened task.</p>
</dd>
<dt class="dt dlterm">Version 2.4.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The tasks assigned through Universal Task are now accessible to the external users (snc_external) and they can perform the following actions:<ul class="ul" id="store-rn-hr-universal-task__ul_fq2_djw_cbc">
<li class="li">Upload Document</li>
<li class="li">Collect Employee Input</li>
<li class="li">Mark When Complete</li>
<li class="li">Checklist</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.3.0 - February 2024</dt>
<dd class="dd">Universal Tasks components can be created and managed using UIB as part of the Service Operations Workspace (SOW).</dd>
<dt class="dt dlterm">Version 2.2.2 - January 2024</dt>
<dd class="dd">Misconfiguration of table/field ACLs within the com.snc.universal_task plugin is resolved now.</dd>
<dt class="dt dlterm">Version 2.2.1 - August 2023</dt>
<dd class="dd">Fixed To-do filters for universal Task.</dd>
<dt class="dt dlterm">Version 2.2.0 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Support for Next Experience theming on Mobile</li>
<li class="li">Fixed: Universal Task Submit Catalog Item widget load issue</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.0 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added assignment group field in the task form</li>
<li class="li">Changed: Updated email template notifications to match the Next Experience theme.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - July 2021</dt>
<dd class="dd">Fixed: Minor updates</dd>
<dt class="dt dlterm">Version 2.0.1 - May 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-universal-task__ul_zkz_sly_gqb">
<li class="li">New: <ul class="ul" id="store-rn-hr-universal-task__ul_alz_sly_gqb">
<li class="li">New task types - Collect Employee Input, Checklist, Mark When Complete</li>
<li class="li">Universal task templates (static and dynamic) for autopopulating fields in Universal task records and scheduling task creation periodically</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.6 - February 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-universal-task__ul_rh5_l3p_ppb">
<li class="li">New: <ul class="ul" id="store-rn-hr-universal-task__ul_sh5_l3p_ppb">
<li class="li">Two task types - Submit Catalog Item, Upload Document</li>
<li class="li">Out of box Now Mobile experience.</li>
<li class="li">Out of box support for To-Do configurations in ESC.</li>
<li class="li">Out of box support for Standard Ticket Page.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-universal-task.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-universal-task.html\"><body id=\"store-rn-hr-universal-task\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-universal-task\" aria-labelledby=\"title_store-rn-hr-universal-task\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-universal-task\"><span class=\"ph\">Universal Task</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Universal Task</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-universal-task__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d140463e63\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.6.2 - August 2025</dt>\n <dd class=\"dd\">New: The Universal Task will now support a new 'URL' task type.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-hr-universal-task__latest-store-rn-esm-universal-task\">New: Sandbox access for Client-Callable Script Includes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.1 - August 2024</dt>\n <dd class=\"dd\">\n <p class=\"p\">Fixed closed date issue for a reopened task.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The tasks assigned through Universal Task are now accessible to the external users (snc_external) and they can perform the following actions:<ul class=\"ul\" id=\"store-rn-hr-universal-task__ul_fq2_djw_cbc\">\n <li class=\"li\">Upload Document</li>\n <li class=\"li\">Collect Employee Input</li>\n <li class=\"li\">Mark When Complete</li>\n <li class=\"li\">Checklist</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.0 - February 2024</dt>\n <dd class=\"dd\">Universal Tasks components can be created and managed using UIB as part of the Service Operations Workspace (SOW).</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.2 - January 2024</dt>\n <dd class=\"dd\">Misconfiguration of table/field ACLs within the com.snc.universal_task plugin is resolved now.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.1 - August 2023</dt>\n <dd class=\"dd\">Fixed To-do filters for universal Task.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Support for Next Experience theming on Mobile</li>\n <li class=\"li\">Fixed: Universal Task Submit Catalog Item widget load issue</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added assignment group field in the task form</li>\n <li class=\"li\">Changed: Updated email template notifications to match the Next Experience theme.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - 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} | # Universal Task release notes
Version history for the Universal Task application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.6.2 - August 2025
New: The Universal Task will now support a new 'URL' task type.
#### Version 2.5.0 - November 2024
New: Sandbox access for Client-Callable Script Includes.
#### Version 2.4.1 - August 2024
Fixed closed date issue for a reopened task.
#### Version 2.4.0 - May 2024
* The tasks assigned through Universal Task are now accessible to the external users (snc\_external) and they can perform the following actions:
+ Upload Document
+ Collect Employee Input
+ Mark When Complete
+ Checklist
#### Version 2.3.0 - February 2024
Universal Tasks components can be created and managed using UIB as part of the Service Operations Workspace (SOW).
#### Version 2.2.2 - January 2024
Misconfiguration of table/field ACLs within the com.snc.universal\_task plugin is resolved now.
#### Version 2.2.1 - August 2023
Fixed To-do filters for universal Task.
#### Version 2.2.0 - February 2023
* New: Support for Next Experience theming on Mobile
* Fixed: Universal Task Submit Catalog Item widget load issue
#### Version 2.1.0 - August 2022
* New: Added assignment group field in the task form
* Changed: Updated email template notifications to match the Next Experience theme.
#### Version 2.0.2 - July 2021
Fixed: Minor updates
#### Version 2.0.1 - May 2021
* New:
+ New task types - Collect Employee Input, Checklist, Mark When Complete
+ Universal task templates (static and dynamic) for autopopulating fields in Universal task records and scheduling task creation periodically
#### Version 1.0.6 - February 2021
* New:
+ Two task types - Submit Catalog Item, Upload Document
+ Out of box Now Mobile experience.
+ Out of box support for To-Do configurations in ESC.
+ Out of box support for Standard Ticket Page.
| ---
title: Universal Task release notes
description: Version history for the Universal Task application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Universal Task release notes
Version history for the Universal Task application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.6.2 - August 2025
New: The Universal Task will now support a new 'URL' task type.
#### Version 2.5.0 - November 2024
New: Sandbox access for Client-Callable Script Includes.
#### Version 2.4.1 - August 2024
Fixed closed date issue for a reopened task.
#### Version 2.4.0 - May 2024
* The tasks assigned through Universal Task are now accessible to the external users (snc\_external) and they can perform the following actions:
+ Upload Document
+ Collect Employee Input
+ Mark When Complete
+ Checklist
#### Version 2.3.0 - February 2024
Universal Tasks components can be created and managed using UIB as part of the Service Operations Workspace (SOW).
#### Version 2.2.2 - January 2024
Misconfiguration of table/field ACLs within the com.snc.universal\_task plugin is resolved now.
#### Version 2.2.1 - August 2023
Fixed To-do filters for universal Task.
#### Version 2.2.0 - February 2023
* New: Support for Next Experience theming on Mobile
* Fixed: Universal Task Submit Catalog Item widget load issue
#### Version 2.1.0 - August 2022
* New: Added assignment group field in the task form
* Changed: Updated email template notifications to match the Next Experience theme.
#### Version 2.0.2 - July 2021
Fixed: Minor updates
#### Version 2.0.1 - May 2021
* New:
+ New task types - Collect Employee Input, Checklist, Mark When Complete
+ Universal task templates (static and dynamic) for autopopulating fields in Universal task records and scheduling task creation periodically
#### Version 1.0.6 - February 2021
* New:
+ Two task types - Submit Catalog Item, Upload Document
+ Out of box Now Mobile experience.
+ Out of box support for To-Do configurations in ESC.
+ Out of box support for Standard Ticket Page.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-va-conversations.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-va-conversations.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-va-conversations.html | HR Service Delivery Virtual Agent Conversations release notes | Version history for the HR Service Delivery Virtual Agent Conversations content on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-va-conversations.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-va-conversations.html"><body id="store-rn-hr-va-conversations"><main role="main"><article role="article" class="dita" id="store-rn-hr-va-conversations" aria-labelledby="title_store-rn-hr-va-conversations">
<h1 class="title topictitle1" id="title_store-rn-hr-va-conversations"><span class="ph">HR Service Delivery</span>
<span class="ph">Virtual Agent</span> Conversations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span>
<span class="ph">Virtual Agent</span> Conversations content on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-va-conversations__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d101987e69" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 24.2.9 - August 2025</dt>
<dd class="dd">Minor bug fixes</dd>
<dt class="dt dlterm">Version 24.2.8 - May 2025</dt>
<dd class="dd" id="store-rn-hr-va-conversations__latest-store-rn-hr-va-conversations">Fixed: A few bugs are addressed.</dd>
<dt class="dt dlterm">Version 24.2.7 - November 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-va-conversations__ul_ol1_mht_bdc">
<li class="li">Table ACL Bypass via GlideAggregate/GlideRecord Encoded Query</li>
<li class="li">Add RCAs for Chat Recommendation and Sidebar for HR VA in the target scope.</li>
<li class="li">Missing RCAs for Conversational Analytics</li>
<li class="li">Test failures due to RCADEF0481199: HR VA context profile applied to non-HR conversations</li>
<li class="li">End chat button on interactions created in HR VA scope is not visible to users with case writer role if glide.enforce_security_scope.sn_hr_va property is set to 'true'</li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.2.5 - June 2024</dt>
<dd class="dd">Fixed: Security issues.</dd>
<dt class="dt dlterm">Version 24.2.2 - February 2024</dt>
<dd class="dd">The issues related to the Virtual agent topic ID and RCA related to chat summarization in the Now Assist panel are fixed.</dd>
<dt class="dt dlterm">Version 24.2.1 - November 2023</dt>
<dd class="dd">New: You can include HR cases in Virtual Agent Conversations using a default setting in Topic Recommendations which will include the cases created in the last 90 days.</dd>
<dt class="dt dlterm">Version 24.1.0 - August 2023</dt>
<dd class="dd">New: Introduced a new topic EmployeeInfoUpdate that enables users to update their Phone number, Email, and Address from a single topic.</dd>
<dt class="dt dlterm">Version 24.0.4 - September 2022</dt>
<dd class="dd">Bug fixes for all conversations to open seamlessly in designer and ensure secure live agent transfers.</dd>
<dt class="dt dlterm">Version 24.0.3 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-va-conversations__ul_m53_r3k_35b">
<li class="li">New: <ul class="ul" id="store-rn-hr-va-conversations__ul_f2j_r3k_35b">
<li class="li">Employee, manager and mentor are notified ;when a new Journey is created. Further manager can add mentors through VA.</li>
<li class="li">When manager adds new mentor in the Journey, new mentor, employee and manager are notified.</li>
<li class="li">Employee, manager and mentor are notified when comment is added in the JA ask of the Journey and can further comment back through VA.</li>
<li class="li">User is notified if they have overdue Journey tasks that are not more than 9 days old.</li>
<li class="li">User is notified when an approval request part of Journey is assigned to them and can take action of approving or rejecting the request through VA.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.0.1 - May 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-va-conversations__ul_kmt_wkj_ktb">
<li class="li">New: As part of this release, nine new Out of box example topic templates are provided to the customers to customize and use:<ul class="ul" id="store-rn-hr-va-conversations__ul_inf_zkj_ktb">
<li class="li">401kBenefitsInquiry</li>
<li class="li">ChangeInBenefitsInquiry</li>
<li class="li">DownloadPayslipRequest</li>
<li class="li">EmploymentVerificationLetter</li>
<li class="li">EnrollNewBeneficiary</li>
<li class="li">HRAccountAccessRequest</li>
<li class="li">HRCaseFollowUp</li>
<li class="li">HSAInquiry</li>
<li class="li">TuitionReimbursementRequest</li>
</ul></li>
<li class="li">Changed: The existing GeneralHRInquiry intent is Deprecated (Soft Deprecation).</li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.0.2 - February 2022</dt>
<dd class="dd">Get instant resolution to repetitive HR service tasks and requests with HR Service Delivery Virtual Agent - an automated, conversational chatbot that understands natural human language. HR Service Delivery Virtual Agent
provides customers and employees with a 24/7 self-service experience. It assists Employees in finding help related to HR-related inquiries on their own, thus freeing the HR agents to work on more meaningful tasks while
increasing employee satisfaction and productivity. HR Service Delivery Virtual Agent Conversations include common HR conversation workflows to help you accelerate the deployment of your HR Service Delivery Virtual
Agent.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-va-conversations.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-va-conversations.html\"><body id=\"store-rn-hr-va-conversations\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-va-conversations\" aria-labelledby=\"title_store-rn-hr-va-conversations\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-va-conversations\"><span class=\"ph\">HR Service Delivery</span>\n <span class=\"ph\">Virtual Agent</span> Conversations release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery</span>\n <span class=\"ph\">Virtual Agent</span> Conversations content on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-va-conversations__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d101987e69\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 24.2.9 - August 2025</dt>\n <dd class=\"dd\">Minor bug fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.8 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-va-conversations__latest-store-rn-hr-va-conversations\">Fixed: A few bugs are addressed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.7 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-va-conversations__ul_ol1_mht_bdc\">\n <li class=\"li\">Table ACL Bypass via GlideAggregate/GlideRecord Encoded Query</li>\n <li class=\"li\">Add RCAs for Chat Recommendation and Sidebar for HR VA in the target scope.</li>\n <li class=\"li\">Missing RCAs for Conversational Analytics</li>\n <li class=\"li\">Test failures due to RCADEF0481199: HR VA context profile applied to non-HR conversations</li>\n <li class=\"li\">End chat button on interactions created in HR VA scope is not visible to users with case writer role if glide.enforce_security_scope.sn_hr_va property is set to 'true'</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.5 - June 2024</dt>\n <dd class=\"dd\">Fixed: Security issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.2 - February 2024</dt>\n <dd class=\"dd\">The issues related to the Virtual agent topic ID and RCA related to chat summarization in the Now Assist panel are fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.1 - November 2023</dt>\n <dd class=\"dd\">New: You can include HR cases in Virtual Agent Conversations using a default setting in Topic Recommendations which will include the cases created in the last 90 days.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.1.0 - August 2023</dt>\n <dd class=\"dd\">New: Introduced a new topic EmployeeInfoUpdate that enables users to update their Phone number, Email, and Address from a single topic.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.4 - September 2022</dt>\n <dd class=\"dd\">Bug fixes for all conversations to open seamlessly in designer and ensure secure live agent transfers.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.3 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-va-conversations__ul_m53_r3k_35b\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-hr-va-conversations__ul_f2j_r3k_35b\">\n <li class=\"li\">Employee, manager and mentor are notified ;when a new Journey is created. 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HR Service Delivery Virtual Agent\n provides customers and employees with a 24/7 self-service experience. It assists Employees in finding help related to HR-related inquiries on their own, thus freeing the HR agents to work on more meaningful tasks while\n increasing employee satisfaction and productivity. HR Service Delivery Virtual Agent Conversations include common HR conversation workflows to help you accelerate the deployment of your HR Service Delivery Virtual\n Agent.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # HR Service Delivery Virtual Agent Conversations release notes
Version history for the HR Service Delivery
Virtual Agent Conversations content on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 24.2.9 - August 2025
Minor bug fixes
#### Version 24.2.8 - May 2025
Fixed: A few bugs are addressed.
#### Version 24.2.7 - November 2024
* Table ACL Bypass via GlideAggregate/GlideRecord Encoded Query
* Add RCAs for Chat Recommendation and Sidebar for HR VA in the target scope.
* Missing RCAs for Conversational Analytics
* Test failures due to RCADEF0481199: HR VA context profile applied to non-HR conversations
* End chat button on interactions created in HR VA scope is not visible to users with case writer role if glide.enforce\_security\_scope.sn\_hr\_va property is set to 'true'
#### Version 24.2.5 - June 2024
Fixed: Security issues.
#### Version 24.2.2 - February 2024
The issues related to the Virtual agent topic ID and RCA related to chat summarization in the Now Assist panel are fixed.
#### Version 24.2.1 - November 2023
New: You can include HR cases in Virtual Agent Conversations using a default setting in Topic Recommendations which will include the cases created in the last 90 days.
#### Version 24.1.0 - August 2023
New: Introduced a new topic EmployeeInfoUpdate that enables users to update their Phone number, Email, and Address from a single topic.
#### Version 24.0.4 - September 2022
Bug fixes for all conversations to open seamlessly in designer and ensure secure live agent transfers.
#### Version 24.0.3 - August 2022
* New:
+ Employee, manager and mentor are notified ;when a new Journey is created. Further manager can add mentors through VA.
+ When manager adds new mentor in the Journey, new mentor, employee and manager are notified.
+ Employee, manager and mentor are notified when comment is added in the JA ask of the Journey and can further comment back through VA.
+ User is notified if they have overdue Journey tasks that are not more than 9 days old.
+ User is notified when an approval request part of Journey is assigned to them and can take action of approving or rejecting the request through VA.
#### Version 23.0.1 - May 2022
* New: As part of this release, nine new Out of box example topic templates are provided to the customers to customize and use:
+ 401kBenefitsInquiry
+ ChangeInBenefitsInquiry
+ DownloadPayslipRequest
+ EmploymentVerificationLetter
+ EnrollNewBeneficiary
+ HRAccountAccessRequest
+ HRCaseFollowUp
+ HSAInquiry
+ TuitionReimbursementRequest
* Changed: The existing GeneralHRInquiry intent is Deprecated (Soft Deprecation).
#### Version 22.0.2 - February 2022
Get instant resolution to repetitive HR service tasks and requests with HR Service Delivery Virtual Agent - an automated, conversational chatbot that understands natural human language. HR Service Delivery Virtual Agent
provides customers and employees with a 24/7 self-service experience. It assists Employees in finding help related to HR-related inquiries on their own, thus freeing the HR agents to work on more meaningful tasks while
increasing employee satisfaction and productivity. HR Service Delivery Virtual Agent Conversations include common HR conversation workflows to help you accelerate the deployment of your HR Service Delivery Virtual
Agent.
| ---
title: HR Service Delivery Virtual Agent Conversations release notes
description: Version history for the HR Service Delivery Virtual Agent Conversations
content on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Service Delivery Virtual Agent Conversations release notes
Version history for the HR Service Delivery
Virtual Agent Conversations content on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 24.2.9 - August 2025
Minor bug fixes
#### Version 24.2.8 - May 2025
Fixed: A few bugs are addressed.
#### Version 24.2.7 - November 2024
* Table ACL Bypass via GlideAggregate/GlideRecord Encoded Query
* Add RCAs for Chat Recommendation and Sidebar for HR VA in the target scope.
* Missing RCAs for Conversational Analytics
* Test failures due to RCADEF0481199: HR VA context profile applied to non-HR conversations
* End chat button on interactions created in HR VA scope is not visible to users with case writer role if glide.enforce\_security\_scope.sn\_hr\_va property is set to 'true'
#### Version 24.2.5 - June 2024
Fixed: Security issues.
#### Version 24.2.2 - February 2024
The issues related to the Virtual agent topic ID and RCA related to chat summarization in the Now Assist panel are fixed.
#### Version 24.2.1 - November 2023
New: You can include HR cases in Virtual Agent Conversations using a default setting in Topic Recommendations which will include the cases created in the last 90 days.
#### Version 24.1.0 - August 2023
New: Introduced a new topic EmployeeInfoUpdate that enables users to update their Phone number, Email, and Address from a single topic.
#### Version 24.0.4 - September 2022
Bug fixes for all conversations to open seamlessly in designer and ensure secure live agent transfers.
#### Version 24.0.3 - August 2022
* New:
+ Employee, manager and mentor are notified ;when a new Journey is created. Further manager can add mentors through VA.
+ When manager adds new mentor in the Journey, new mentor, employee and manager are notified.
+ Employee, manager and mentor are notified when comment is added in the JA ask of the Journey and can further comment back through VA.
+ User is notified if they have overdue Journey tasks that are not more than 9 days old.
+ User is notified when an approval request part of Journey is assigned to them and can take action of approving or rejecting the request through VA.
#### Version 23.0.1 - May 2022
* New: As part of this release, nine new Out of box example topic templates are provided to the customers to customize and use:
+ 401kBenefitsInquiry
+ ChangeInBenefitsInquiry
+ DownloadPayslipRequest
+ EmploymentVerificationLetter
+ EnrollNewBeneficiary
+ HRAccountAccessRequest
+ HRCaseFollowUp
+ HSAInquiry
+ TuitionReimbursementRequest
* Changed: The existing GeneralHRInquiry intent is Deprecated (Soft Deprecation).
#### Version 22.0.2 - February 2022
Get instant resolution to repetitive HR service tasks and requests with HR Service Delivery Virtual Agent - an automated, conversational chatbot that understands natural human language. HR Service Delivery Virtual Agent
provides customers and employees with a 24/7 self-service experience. It assists Employees in finding help related to HR-related inquiries on their own, thus freeing the HR agents to work on more meaningful tasks while
increasing employee satisfaction and productivity. HR Service Delivery Virtual Agent Conversations include common HR conversation workflows to help you accelerate the deployment of your HR Service Delivery Virtual
Agent.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-vaccination-status.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-vaccination-status.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-vaccination-status.html | Vaccination Status release notes | Version history for the Safe Workplace Vaccination Status on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-vaccination-status.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-vaccination-status.html"><body id="store-rn-hr-vaccination-status"><main role="main"><article role="article" class="dita" id="store-rn-hr-vaccination-status" aria-labelledby="title_store-rn-hr-vaccination-status">
<h1 class="title topictitle1" id="title_store-rn-hr-vaccination-status"><span class="ph">Vaccination Status</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span>
<span class="ph">Vaccination Status</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-vaccination-status__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section">
<div class="p">
<div class="note note note_note"><span class="note__title">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class="ph">ServiceNow®</span>
<span class="ph">Safe Workplace suite</span> application.</div>
</div>
</section>
<section class="section"><h2 id="d155685e82" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.24.0 - August 2025</dt>
<dd class="dd">Changed: Minor ACL updates</dd>
<dt class="dt dlterm">Version 1.23.4 - May 2024</dt>
<dd class="dd" id="store-rn-hr-vaccination-status__latest-vaccination-status">Security fixes.</dd>
<dt class="dt dlterm">Version 1.23.2 - January 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 1.23.1 - November 2022</dt>
<dd class="dd">
<p class="p">Fixed:</p>
<ul class="ul">
<li class="li">Improvement in Next Experience theming alignment</li>
<li class="li">One minor bug related to restricted caller access (RCA)</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.23.0 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Security-related updates.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Security bug.</li>
<li class="li">Added a new attribute 'vaccine reviewed on' to show the vaccine review information in users' timezone.</li>
<li class="li">Performance and quality improvements.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.22.0 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for features in the May 5 release.</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Streamline submission of vaccination responses.</li>
<li class="li">Added health_and_safety_approver role for Approval Portal.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Added report_view ACL to sn_imt_vaccine_attachment_validation.</li>
<li class="li">Vaccination doses can now be reported in any order.</li>
<li class="li">sys_domain fields added to sn_imt_vaccine_vaccine_code and sn_imt_vaccine_vaccine_code_system tables.</li>
<li class="li">Vaccine booster reminders were not sent at their specified frequency.</li>
<li class="li">Added new Consider review outcome for setting the covid19_vaccine_completed field system property. This property will override the 'Reset Covid 19 Vaccine Complete to false if Vaccine Review Outcome is
Rejected' and enforce vaccine response approval when calculating a user's 'Covid-19 vaccine completed' status.</li>
<li class="li">Booster shots required a 14 day wait time similar to other vaccine doses.</li>
<li class="li">Users without the sn_imt_core.privacy_consent_user role could submit responses with the Report Vaccination record producer.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.21.0 - March 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Localization for features from the February 17 release</li>
<li class="li">Ability to enter vaccine booster information in a more flexible way</li>
<li class="li">Ability to enter vaccine and booster information at the same time</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">"Covid-19 vaccine completed" was getting checked when booster due date passed, but the employee hadn't responded with a booster dose</li>
<li class="li">Azure Form Recognizer integration threw errors and does not complete validation flow in Rome or Quebec</li>
<li class="li">The "Set covid19_vaccine_completed" business rule was crashing when employee only had booster dose vaccine responses</li>
<li class="li">Duplicate activity log entries were created when a vaccine response's Vaccine Review Outcome was changed</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.20.0 - February 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Azure Form Recognizer: Service interaction</li>
<li class="li">Admin set-up: Ability to copy the training model to the customer subscription</li>
</ul></li>
<li class="li">Fixed: Minor bug</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.19.1 - January 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Deletion of decoded QR data per the specified data retention period</li>
<li class="li">Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</li>
</ul></li>
<li class="li">Fixed: Minor bug</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.18.0 - January 2022</dt>
<dd class="dd">Fixed: Minor bug fixes</dd>
<dt class="dt dlterm">Version 1.17.1 - December 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Automated validation of submitted vaccine responses (integration with The Commons Project - SMART Health Card QR Code: Service Interaction)</li>
<li class="li">Ability to have two different manufacturers when submitting two vaccine doses</li>
</ul></li>
<li class="li">Changed: Updates to the translation engine</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.16.0 - November 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for features from the November 4 release</li>
<li class="li">Fixed: Ability to view PDF files in modals on the Approval Portal</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.15.0 - November 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Manager Approvals</li>
<li class="li">Activity log on the changes to a vaccination responses</li>
<li class="li">Ability to append approver notes to vaccine responses</li>
<li class="li">Localization for features from the October 14 release</li>
</ul></li>
<li class="li">Fixed: Minor bugs</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.14.0 - October 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Approval Portal</li>
<li class="li">Exemption request support for mobile</li>
<li class="li">Localization for features from the September 16 release</li>
</ul></li>
<li class="li">Fixed: Minor bugs</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.13.0 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-vaccination-status__ul_nbl_qvz_xqb">
<li class="li">New:<ul class="ul" id="store-rn-hr-vaccination-status__ul_nfv_svz_xqb">
<li class="li">Support for vaccine exemptions</li>
<li class="li">Ability to deny proof of vaccine</li>
<li class="li">New 'My Vaccinations' menu item</li>
<li class="li">Localization for features from the September 2 release</li>
</ul></li>
<li class="li">Fixed: Minor bugs related to vaccine response, exemption, and booster shots</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.12.0 - September 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Localization for features from the August 19 release</li>
<li class="li">Additional fields added to Vaccination Profiles and Dose Records</li>
</ul></li>
<li class="li">Fixed: Minor bug</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.11.0 - August 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Support for booster vaccination doses</li>
<li class="li">Localization for features from the August 5 release</li>
</ul></li>
<li class="li">Fixed: Minor bug</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.10.1 - August 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Localization for features from the July 22 release</li>
<li class="li">Fixed: Minor bugs</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.9.0 - July 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Improved reporting capabilities</li>
<li class="li">Updated the threshold for full vaccination to be 14 days after the final dose</li>
<li class="li">Localization for features from the July 1 release</li>
</ul></li>
<li class="li">Fixed: Minor bugs</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.8.0 - July 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Updates to the translation engine</li>
<li class="li">Fixed: Minor bugs</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.0 - June 2021</dt>
<dd class="dd">Fixed: Data retention bug</dd>
<dt class="dt dlterm">Version 1.6.0 - April 2021</dt>
<dd class="dd">New: Localization for features from the April 15 release</dd>
<dt class="dt dlterm">Version 1.5.0 - April 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Populate vaccination data for use in the Safe Workplace Dashboard</li>
<li class="li">Localization for features from the March 25 release</li>
</ul></li>
<li class="li">Fixed: Minor bug</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.0 - March 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: A new role was added to view <span class="ph">Vaccination Status</span> Profile records to support Vaccination Status data in the <span class="ph">Contact Tracing</span> application</li>
<li class="li">Fixed: Scheduled job for data retention</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.2 - February 2021</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-hr-vaccination-status__ul_xlv_b1k_psb">
<li class="li">Ability to provide second dose reminders ('Due' and 'Past Due')</li>
<li class="li">Localization for features from the February 4 release</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - February 2021</dt>
<dd class="dd">New: Ability to request an employee's submission of vaccination status via SMS</dd>
<dt class="dt dlterm">Version 1.1.0 - January 2021</dt>
<dd class="dd">New: Localization for features from the December 17 release</dd>
<dt class="dt dlterm">Version 1.0.0 - December 2020</dt>
<dd class="dd">The <span class="ph">ServiceNow®</span> Vaccination Status application gives HR departments the ability to track the status of employee vaccinations in the workplace. Organizations can collect vaccination data for workforce
planning, as needed based on business requirements, and report on the readiness of the workplace. Employees are empowered to submit documentation of completed vaccinations to meet their employer’s health and safety
requirement for a safe return to the workplace, while administrators can track the status of employee vaccination in the workplace. Status updates can be made manually by the employee.</dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-vaccination-status__section_ynx_1kn_dmb"><h2 id="d155685e699" class="title sectiontitle">Notice regarding use by organizations</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-vaccination-status__section_yvn_ckn_dmb"><h2 id="d155685e717" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for <span class="ph">ServiceNow</span> software or applications otherwise purchased by the
government agency. <span class="ph">ServiceNow</span> shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-vaccination-status.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-vaccination-status.html\"><body id=\"store-rn-hr-vaccination-status\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-vaccination-status\" aria-labelledby=\"title_store-rn-hr-vaccination-status\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-vaccination-status\"><span class=\"ph\">Vaccination Status</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span>\n <span class=\"ph\">Vaccination Status</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-vaccination-status__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">Safe Workplace suite</span> application.</div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d155685e82\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.24.0 - August 2025</dt>\n <dd class=\"dd\">Changed: Minor ACL updates</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.23.4 - May 2024</dt>\n <dd class=\"dd\" id=\"store-rn-hr-vaccination-status__latest-vaccination-status\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.23.2 - January 2024</dt>\n <dd class=\"dd\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.23.1 - November 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">Fixed:</p>\n <ul class=\"ul\">\n <li class=\"li\">Improvement in Next Experience theming alignment</li>\n <li class=\"li\">One minor bug related to restricted caller access (RCA)</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.23.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Security-related updates.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Security bug.</li>\n <li class=\"li\">Added a new attribute 'vaccine reviewed on' to show the vaccine review information in users' timezone.</li>\n <li class=\"li\">Performance and quality improvements.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.22.0 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for features in the May 5 release.</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Streamline submission of vaccination responses.</li>\n <li class=\"li\">Added health_and_safety_approver role for Approval Portal.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Added report_view ACL to sn_imt_vaccine_attachment_validation.</li>\n <li class=\"li\">Vaccination doses can now be reported in any order.</li>\n <li class=\"li\">sys_domain fields added to sn_imt_vaccine_vaccine_code and sn_imt_vaccine_vaccine_code_system tables.</li>\n <li class=\"li\">Vaccine booster reminders were not sent at their specified frequency.</li>\n <li class=\"li\">Added new Consider review outcome for setting the covid19_vaccine_completed field system property. This property will override the 'Reset Covid 19 Vaccine Complete to false if Vaccine Review Outcome is\n Rejected' and enforce vaccine response approval when calculating a user's 'Covid-19 vaccine completed' status.</li>\n <li class=\"li\">Booster shots required a 14 day wait time similar to other vaccine doses.</li>\n <li class=\"li\">Users without the sn_imt_core.privacy_consent_user role could submit responses with the Report Vaccination record producer.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.21.0 - March 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Localization for features from the February 17 release</li>\n <li class=\"li\">Ability to enter vaccine booster information in a more flexible way</li>\n <li class=\"li\">Ability to enter vaccine and booster information at the same time</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">"Covid-19 vaccine completed" was getting checked when booster due date passed, but the employee hadn't responded with a booster dose</li>\n <li class=\"li\">Azure Form Recognizer integration threw errors and does not complete validation flow in Rome or Quebec</li>\n <li class=\"li\">The "Set covid19_vaccine_completed" business rule was crashing when employee only had booster dose vaccine responses</li>\n <li class=\"li\">Duplicate activity log entries were created when a vaccine response's Vaccine Review Outcome was changed</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.0 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Azure Form Recognizer: Service interaction</li>\n <li class=\"li\">Admin set-up: Ability to copy the training model to the customer subscription</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bug</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.19.1 - January 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Deletion of decoded QR data per the specified data retention period</li>\n <li class=\"li\">Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bug</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.0 - January 2022</dt>\n <dd class=\"dd\">Fixed: Minor bug fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.17.1 - December 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Automated validation of submitted vaccine responses (integration with The Commons Project - SMART Health Card QR Code: Service Interaction)</li>\n <li class=\"li\">Ability to have two different manufacturers when submitting two vaccine doses</li>\n </ul></li>\n <li class=\"li\">Changed: Updates to the translation engine</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.0 - November 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for features from the November 4 release</li>\n <li class=\"li\">Fixed: Ability to view PDF files in modals on the Approval Portal</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.0 - November 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Manager Approvals</li>\n <li class=\"li\">Activity log on the changes to a vaccination responses</li>\n <li class=\"li\">Ability to append approver notes to vaccine responses</li>\n <li class=\"li\">Localization for features from the October 14 release</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bugs</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.0 - October 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Approval Portal</li>\n <li class=\"li\">Exemption request support for mobile</li>\n <li class=\"li\">Localization for features from the September 16 release</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bugs</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.13.0 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-vaccination-status__ul_nbl_qvz_xqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-vaccination-status__ul_nfv_svz_xqb\">\n <li class=\"li\">Support for vaccine exemptions</li>\n <li class=\"li\">Ability to deny proof of vaccine</li>\n <li class=\"li\">New 'My Vaccinations' menu item</li>\n <li class=\"li\">Localization for features from the September 2 release</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bugs related to vaccine response, exemption, and booster shots</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.0 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Localization for features from the August 19 release</li>\n <li class=\"li\">Additional fields added to Vaccination Profiles and Dose Records</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bug</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.0 - August 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Support for booster vaccination doses</li>\n <li class=\"li\">Localization for features from the August 5 release</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bug</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.1 - August 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Localization for features from the July 22 release</li>\n <li class=\"li\">Fixed: Minor bugs</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Improved reporting capabilities</li>\n <li class=\"li\">Updated the threshold for full vaccination to be 14 days after the final dose</li>\n <li class=\"li\">Localization for features from the July 1 release</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bugs</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Updates to the translation engine</li>\n <li class=\"li\">Fixed: Minor bugs</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - June 2021</dt>\n <dd class=\"dd\">Fixed: Data retention bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - April 2021</dt>\n <dd class=\"dd\">New: Localization for features from the April 15 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - April 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Populate vaccination data for use in the Safe Workplace Dashboard</li>\n <li class=\"li\">Localization for features from the March 25 release</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bug</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - March 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: A new role was added to view <span class=\"ph\">Vaccination Status</span> Profile records to support Vaccination Status data in the <span class=\"ph\">Contact Tracing</span> application</li>\n <li class=\"li\">Fixed: Scheduled job for data retention</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.2 - February 2021</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-hr-vaccination-status__ul_xlv_b1k_psb\">\n <li class=\"li\">Ability to provide second dose reminders ('Due' and 'Past Due')</li>\n <li class=\"li\">Localization for features from the February 4 release</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - February 2021</dt>\n <dd class=\"dd\">New: Ability to request an employee's submission of vaccination status via SMS</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - January 2021</dt>\n <dd class=\"dd\">New: Localization for features from the December 17 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - December 2020</dt>\n <dd class=\"dd\">The <span class=\"ph\">ServiceNow®</span> Vaccination Status application gives HR departments the ability to track the status of employee vaccinations in the workplace. Organizations can collect vaccination data for workforce\n planning, as needed based on business requirements, and report on the readiness of the workplace. Employees are empowered to submit documentation of completed vaccinations to meet their employer’s health and safety\n requirement for a safe return to the workplace, while administrators can track the status of employee vaccination in the workplace. Status updates can be made manually by the employee.</dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-vaccination-status__section_ynx_1kn_dmb\"><h2 id=\"d155685e699\" class=\"title sectiontitle\">Notice regarding use by organizations</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Organization utilizing this application. Organizations agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Organizations remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Organizations' specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-vaccination-status__section_yvn_ckn_dmb\"><h2 id=\"d155685e717\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to government employees in their individual capacities. Use of\n the application does not modify any existing, or future entitlements or payment obligations\n for <span class=\"ph\">ServiceNow</span> software or applications otherwise purchased by the\n government agency. <span class=\"ph\">ServiceNow</span> shall not be responsible for any\n implementation or configuration costs associated with use of the application unless\n separately purchased. Government customers are solely responsible to confirm with the\n agency’s Ethics Office or its authorized representative that acceptance and usage of the\n application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Vaccination Status release notes
Version history for the Safe Workplace
Vaccination Status on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.24.0 - August 2025
Changed: Minor ACL updates
#### Version 1.23.4 - May 2024
Security fixes.
#### Version 1.23.2 - January 2024
Security fixes.
#### Version 1.23.1 - November 2022
Fixed:
* Improvement in Next Experience theming alignment
* One minor bug related to restricted caller access (RCA)
#### Version 1.23.0 - August 2022
* Changed: Security-related updates.
* Fixed:
+ Security bug.
+ Added a new attribute 'vaccine reviewed on' to show the vaccine review information in users' timezone.
+ Performance and quality improvements.
#### Version 1.22.0 - May 2022
* New: Localization for features in the May 5 release.
* Changed:
+ Streamline submission of vaccination responses.
+ Added health\_and\_safety\_approver role for Approval Portal.
* Fixed:
+ Added report\_view ACL to sn\_imt\_vaccine\_attachment\_validation.
+ Vaccination doses can now be reported in any order.
+ sys\_domain fields added to sn\_imt\_vaccine\_vaccine\_code and sn\_imt\_vaccine\_vaccine\_code\_system tables.
+ Vaccine booster reminders were not sent at their specified frequency.
+ Added new Consider review outcome for setting the covid19\_vaccine\_completed field system property. This property will override the 'Reset Covid 19 Vaccine Complete to false if Vaccine Review Outcome is
Rejected' and enforce vaccine response approval when calculating a user's 'Covid-19 vaccine completed' status.
+ Booster shots required a 14 day wait time similar to other vaccine doses.
+ Users without the sn\_imt\_core.privacy\_consent\_user role could submit responses with the Report Vaccination record producer.
#### Version 1.21.0 - March 2022
* New:
+ Localization for features from the February 17 release
+ Ability to enter vaccine booster information in a more flexible way
+ Ability to enter vaccine and booster information at the same time
* Fixed:
+ "Covid-19 vaccine completed" was getting checked when booster due date passed, but the employee hadn't responded with a booster dose
+ Azure Form Recognizer integration threw errors and does not complete validation flow in Rome or Quebec
+ The "Set covid19\_vaccine\_completed" business rule was crashing when employee only had booster dose vaccine responses
+ Duplicate activity log entries were created when a vaccine response's Vaccine Review Outcome was changed
#### Version 1.20.0 - February 2022
* New:
+ Azure Form Recognizer: Service interaction
+ Admin set-up: Ability to copy the training model to the customer subscription
* Fixed: Minor bug
#### Version 1.19.1 - January 2022
* New:
+ Deletion of decoded QR data per the specified data retention period
+ Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
* Fixed: Minor bug
#### Version 1.18.0 - January 2022
Fixed: Minor bug fixes
#### Version 1.17.1 - December 2021
* New:
+ Automated validation of submitted vaccine responses (integration with The Commons Project - SMART Health Card QR Code: Service Interaction)
+ Ability to have two different manufacturers when submitting two vaccine doses
* Changed: Updates to the translation engine
#### Version 1.16.0 - November 2021
* New: Localization for features from the November 4 release
* Fixed: Ability to view PDF files in modals on the Approval Portal
#### Version 1.15.0 - November 2021
* New:
+ Manager Approvals
+ Activity log on the changes to a vaccination responses
+ Ability to append approver notes to vaccine responses
+ Localization for features from the October 14 release
* Fixed: Minor bugs
#### Version 1.14.0 - October 2021
* New:
+ Approval Portal
+ Exemption request support for mobile
+ Localization for features from the September 16 release
* Fixed: Minor bugs
#### Version 1.13.0 - September 2021
* New:
+ Support for vaccine exemptions
+ Ability to deny proof of vaccine
+ New 'My Vaccinations' menu item
+ Localization for features from the September 2 release
* Fixed: Minor bugs related to vaccine response, exemption, and booster shots
#### Version 1.12.0 - September 2021
* New:
+ Localization for features from the August 19 release
+ Additional fields added to Vaccination Profiles and Dose Records
* Fixed: Minor bug
#### Version 1.11.0 - August 2021
* New:
+ Support for booster vaccination doses
+ Localization for features from the August 5 release
* Fixed: Minor bug
#### Version 1.10.1 - August 2021
* New: Localization for features from the July 22 release
* Fixed: Minor bugs
#### Version 1.9.0 - July 2021
* New:
+ Improved reporting capabilities
+ Updated the threshold for full vaccination to be 14 days after the final dose
+ Localization for features from the July 1 release
* Fixed: Minor bugs
#### Version 1.8.0 - July 2021
* Changed: Updates to the translation engine
* Fixed: Minor bugs
#### Version 1.7.0 - June 2021
Fixed: Data retention bug
#### Version 1.6.0 - April 2021
New: Localization for features from the April 15 release
#### Version 1.5.0 - April 2021
* New:
+ Populate vaccination data for use in the Safe Workplace Dashboard
+ Localization for features from the March 25 release
* Fixed: Minor bug
#### Version 1.4.0 - March 2021
* New: A new role was added to view Vaccination Status Profile records to support Vaccination Status data in the Contact Tracing application
* Fixed: Scheduled job for data retention
#### Version 1.3.2 - February 2021
New:
* Ability to provide second dose reminders ('Due' and 'Past Due')
* Localization for features from the February 4 release
#### Version 1.2.0 - February 2021
New: Ability to request an employee's submission of vaccination status via SMS
#### Version 1.1.0 - January 2021
New: Localization for features from the December 17 release
#### Version 1.0.0 - December 2020
The ServiceNow® Vaccination Status application gives HR departments the ability to track the status of employee vaccinations in the workplace. Organizations can collect vaccination data for workforce
planning, as needed based on business requirements, and report on the readiness of the workplace. Employees are empowered to submit documentation of completed vaccinations to meet their employer’s health and safety
requirement for a safe return to the workplace, while administrators can track the status of employee vaccination in the workplace. Status updates can be made manually by the employee.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Vaccination Status release notes
description: Version history for the Safe Workplace Vaccination Status on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Vaccination Status release notes
Version history for the Safe Workplace
Vaccination Status on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.24.0 - August 2025
Changed: Minor ACL updates
#### Version 1.23.4 - May 2024
Security fixes.
#### Version 1.23.2 - January 2024
Security fixes.
#### Version 1.23.1 - November 2022
Fixed:
* Improvement in Next Experience theming alignment
* One minor bug related to restricted caller access (RCA)
#### Version 1.23.0 - August 2022
* Changed: Security-related updates.
* Fixed:
+ Security bug.
+ Added a new attribute 'vaccine reviewed on' to show the vaccine review information in users' timezone.
+ Performance and quality improvements.
#### Version 1.22.0 - May 2022
* New: Localization for features in the May 5 release.
* Changed:
+ Streamline submission of vaccination responses.
+ Added health\_and\_safety\_approver role for Approval Portal.
* Fixed:
+ Added report\_view ACL to sn\_imt\_vaccine\_attachment\_validation.
+ Vaccination doses can now be reported in any order.
+ sys\_domain fields added to sn\_imt\_vaccine\_vaccine\_code and sn\_imt\_vaccine\_vaccine\_code\_system tables.
+ Vaccine booster reminders were not sent at their specified frequency.
+ Added new Consider review outcome for setting the covid19\_vaccine\_completed field system property. This property will override the 'Reset Covid 19 Vaccine Complete to false if Vaccine Review Outcome is
Rejected' and enforce vaccine response approval when calculating a user's 'Covid-19 vaccine completed' status.
+ Booster shots required a 14 day wait time similar to other vaccine doses.
+ Users without the sn\_imt\_core.privacy\_consent\_user role could submit responses with the Report Vaccination record producer.
#### Version 1.21.0 - March 2022
* New:
+ Localization for features from the February 17 release
+ Ability to enter vaccine booster information in a more flexible way
+ Ability to enter vaccine and booster information at the same time
* Fixed:
+ "Covid-19 vaccine completed" was getting checked when booster due date passed, but the employee hadn't responded with a booster dose
+ Azure Form Recognizer integration threw errors and does not complete validation flow in Rome or Quebec
+ The "Set covid19\_vaccine\_completed" business rule was crashing when employee only had booster dose vaccine responses
+ Duplicate activity log entries were created when a vaccine response's Vaccine Review Outcome was changed
#### Version 1.20.0 - February 2022
* New:
+ Azure Form Recognizer: Service interaction
+ Admin set-up: Ability to copy the training model to the customer subscription
* Fixed: Minor bug
#### Version 1.19.1 - January 2022
* New:
+ Deletion of decoded QR data per the specified data retention period
+ Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
* Fixed: Minor bug
#### Version 1.18.0 - January 2022
Fixed: Minor bug fixes
#### Version 1.17.1 - December 2021
* New:
+ Automated validation of submitted vaccine responses (integration with The Commons Project - SMART Health Card QR Code: Service Interaction)
+ Ability to have two different manufacturers when submitting two vaccine doses
* Changed: Updates to the translation engine
#### Version 1.16.0 - November 2021
* New: Localization for features from the November 4 release
* Fixed: Ability to view PDF files in modals on the Approval Portal
#### Version 1.15.0 - November 2021
* New:
+ Manager Approvals
+ Activity log on the changes to a vaccination responses
+ Ability to append approver notes to vaccine responses
+ Localization for features from the October 14 release
* Fixed: Minor bugs
#### Version 1.14.0 - October 2021
* New:
+ Approval Portal
+ Exemption request support for mobile
+ Localization for features from the September 16 release
* Fixed: Minor bugs
#### Version 1.13.0 - September 2021
* New:
+ Support for vaccine exemptions
+ Ability to deny proof of vaccine
+ New 'My Vaccinations' menu item
+ Localization for features from the September 2 release
* Fixed: Minor bugs related to vaccine response, exemption, and booster shots
#### Version 1.12.0 - September 2021
* New:
+ Localization for features from the August 19 release
+ Additional fields added to Vaccination Profiles and Dose Records
* Fixed: Minor bug
#### Version 1.11.0 - August 2021
* New:
+ Support for booster vaccination doses
+ Localization for features from the August 5 release
* Fixed: Minor bug
#### Version 1.10.1 - August 2021
* New: Localization for features from the July 22 release
* Fixed: Minor bugs
#### Version 1.9.0 - July 2021
* New:
+ Improved reporting capabilities
+ Updated the threshold for full vaccination to be 14 days after the final dose
+ Localization for features from the July 1 release
* Fixed: Minor bugs
#### Version 1.8.0 - July 2021
* Changed: Updates to the translation engine
* Fixed: Minor bugs
#### Version 1.7.0 - June 2021
Fixed: Data retention bug
#### Version 1.6.0 - April 2021
New: Localization for features from the April 15 release
#### Version 1.5.0 - April 2021
* New:
+ Populate vaccination data for use in the Safe Workplace Dashboard
+ Localization for features from the March 25 release
* Fixed: Minor bug
#### Version 1.4.0 - March 2021
* New: A new role was added to view Vaccination Status Profile records to support Vaccination Status data in the Contact Tracing application
* Fixed: Scheduled job for data retention
#### Version 1.3.2 - February 2021
New:
* Ability to provide second dose reminders ('Due' and 'Past Due')
* Localization for features from the February 4 release
#### Version 1.2.0 - February 2021
New: Ability to request an employee's submission of vaccination status via SMS
#### Version 1.1.0 - January 2021
New: Localization for features from the December 17 release
#### Version 1.0.0 - December 2020
The ServiceNow® Vaccination Status application gives HR departments the ability to track the status of employee vaccinations in the workplace. Organizations can collect vaccination data for workforce
planning, as needed based on business requirements, and report on the readiness of the workplace. Employees are empowered to submit documentation of completed vaccinations to meet their employer’s health and safety
requirement for a safe return to the workplace, while administrators can track the status of employee vaccination in the workplace. Status updates can be made manually by the employee.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
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application is permissible.
All decisions in connection with the implementation of this application are at the sole
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responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-workday.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-workday.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-workday.html | HR Service Delivery Integration with Workday release notes | Version history for the HR Service Delivery Integration with Workday on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-workday.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-workday.html"><body id="store-rn-hr-workday"><main role="main"><article role="article" class="dita" id="store-rn-hr-workday" aria-labelledby="title_store-rn-hr-workday">
<h1 class="title topictitle1" id="title_store-rn-hr-workday"><span class="ph">HR Service Delivery Integration with Workday</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery Integration with Workday</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-workday__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d419255e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.4.1 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Problem: During the storecertificationIT test, the RUN AS field in a scheduled job trigger referenced a user not present by default in the instance, causing execution failure.<ul class="ul" id="store-rn-hr-workday__ul_dzc_mqd_yfc">
<li class="li">New: Introduced validation to ensure RUN AS users are present in the instance before execution.</li>
<li class="li">Changed: Updated the trigger configuration to reference a valid default user.</li>
<li class="li">Fixed: Corrected the invalid user reference in the transformation logic to prevent execution failure.</li>
<li class="li">Removed: Eliminated dependency on non-default users for scheduled job execution.</li>
</ul></li>
<li class="li">Problem:The primary field on future worker job records was being overwritten during transformation, triggering unintended user updates before the official start date.<ul class="ul" id="store-rn-hr-workday__ul_p3q_mqd_yfc">
<li class="li">New: Added logic to safeguard future-dated job records from premature updates.</li>
<li class="li">Changed: Modified the transformation flow to respect start-date constraints on primary field updates.</li>
<li class="li">Fixed: Resolved the issue causing early updates by correcting the transformation behavior.</li>
<li class="li">Removed: Removed the faulty logic that allowed overwriting of future worker job data.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.4.0 - May 2025</dt>
<dd class="dd" id="store-rn-hr-workday__latest-workday">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 3.3.6 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-workday__ul_dzn_hwp_c2c">
<li class="li">The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:<ul class="ul" id="store-rn-hr-workday__ul_xch_jwp_c2c">
<li class="li">Employee synchronization
Pull to-dos
</li>
</ul></li>
<li class="li">New Functionality:<ul class="ul" id="store-rn-hr-workday__ul_e3m_jwp_c2c">
<li class="li">Improve the HR Service Delivery Integration with Workday sub-flow in the workday HR spoke to provide agent's ability to retrieve employees' professional profile details from Workday.</li>
</ul></li>
<li class="li">Below are the high level features added:
<ul class="ul" id="store-rn-hr-workday__ul_ecj_kwp_c2c">
<li class="li">Importing and updating physician profile-related data from Workday into ServiceNow.
</li>
<li class="li">Enabling detailed physician information from Workday to be viewed and used within ServiceNow.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.2 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:<ul class="ul">
<li class="li">Employee synchronization</li>
<li class="li">Pull to-dos</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.1 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.1.0 - November 2023</dt>
<dd class="dd">New: Integrate HR Service Delivery Integration with Workday with localization tools.</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hr-workday__ul_ulv_rb1_2yb">
<li class="li">Enabled Workday OAuth 2.0</li>
<li class="li">Enabled Approval workflows: <ul class="ul" id="store-rn-hr-workday__ul_cmv_rb1_2yb">
<li class="li">Time Off Request</li>
<li class="li">Leave of Absence</li>
<li class="li">Time Sheet</li>
<li class="li">Compensation Change</li>
<li class="li">Job Requisition;</li>
<li class="li">Correct Time Off</li>
<li class="li">Termination</li>
<li class="li">Spend authorization / expense</li>
<li class="li">Change Job</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.6 - October 2022</dt>
<dd class="dd">Fixed: Includes fix for Workday Rescind employee</dd>
<dt class="dt dlterm">Version 2.0.5 - August 2022</dt>
<dd class="dd">Fixed: Fixed the issue to reflect correct To-dos status in ServiceNow, when the user selects 'save for later' in Workday and completes the approval.</dd>
<dt class="dt dlterm">Version 2.0.4 - February 2022</dt>
<dd class="dd">Fixed: Add system property to store exclude contingent worker type to be pulled in Get Worker Service</dd>
<dt class="dt dlterm">Version 2.0.3 - October 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-workday__ul_zsr_4f2_2rb">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-workday__ul_sln_pf2_2rb">
<li class="li">Call get worker service via dynamic flow from get workers subflow</li>
<li class="li">Remove look up worker action from HRSD Workday app and change the reference to Look up workers and employment info action in workday HR Spoke</li>
<li class="li">Import sets are not passed from Get worker to Get Worker service Flow</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - August 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-workday__ul_ns4_2kt_nqb">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-workday__ul_tqm_fkt_nqb">
<li class="li">Handle parsing exceptions whenever WD is sending invalid characters.</li>
<li class="li">Utilize the page count configured via system property</li>
<li class="li">Country wasn't getting transformed correctly</li>
<li class="li">Log incorrect details in Job tracker for future workers</li>
<li class="li">Remove incorrect ACL on syslog_app_scope</li>
<li class="li">Fix for Rome issue for Get Locations Service flow. Script include call not working in inline script</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.1 - May 2021</dt>
<dd class="dd">New: Added dependency to Enterprise Service Management Integrations Framework 3.2.0</dd>
<dt class="dt dlterm">Version 2.0.0 - April 2021</dt>
<dd class="dd">New: Pull tasks from Workday and display as todos in ServiceNow Employee Service Center.</dd>
<dt class="dt dlterm">Version 1.0.3 - January 2021</dt>
<dd class="dd">This integration with Workday pulls and syncs employee profiles from Workday into ServiceNow HR Service Delivery on a scheduled basis.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-workday.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-workday.html\"><body id=\"store-rn-hr-workday\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-workday\" aria-labelledby=\"title_store-rn-hr-workday\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-workday\"><span class=\"ph\">HR Service Delivery Integration with Workday</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery Integration with Workday</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-workday__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d419255e63\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.4.1 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Problem: During the storecertificationIT test, the RUN AS field in a scheduled job trigger referenced a user not present by default in the instance, causing execution failure.<ul class=\"ul\" id=\"store-rn-hr-workday__ul_dzc_mqd_yfc\">\n <li class=\"li\">New: Introduced validation to ensure RUN AS users are present in the instance before execution.</li>\n <li class=\"li\">Changed: Updated the trigger configuration to reference a valid default user.</li>\n <li class=\"li\">Fixed: Corrected the invalid user reference in the transformation logic to prevent execution failure.</li>\n <li class=\"li\">Removed: Eliminated dependency on non-default users for scheduled job execution.</li>\n </ul></li>\n <li class=\"li\">Problem:The primary field on future worker job records was being overwritten during transformation, triggering unintended user updates before the official start date.<ul class=\"ul\" id=\"store-rn-hr-workday__ul_p3q_mqd_yfc\">\n <li class=\"li\">New: Added logic to safeguard future-dated job records from premature updates.</li>\n <li class=\"li\">Changed: Modified the transformation flow to respect start-date constraints on primary field updates.</li>\n <li class=\"li\">Fixed: Resolved the issue causing early updates by correcting the transformation behavior.</li>\n <li class=\"li\">Removed: Removed the faulty logic that allowed overwriting of future worker job data.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.4.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hr-workday__latest-workday\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.6 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-workday__ul_dzn_hwp_c2c\">\n <li class=\"li\">The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:<ul class=\"ul\" id=\"store-rn-hr-workday__ul_xch_jwp_c2c\">\n <li class=\"li\">Employee synchronization
Pull to-dos
</li>\n </ul></li>\n <li class=\"li\">New Functionality:<ul class=\"ul\" id=\"store-rn-hr-workday__ul_e3m_jwp_c2c\">\n <li class=\"li\">Improve the HR Service Delivery Integration with Workday sub-flow in the workday HR spoke to provide agent's ability to retrieve employees' professional profile details from Workday.</li>\n </ul></li>\n <li class=\"li\">Below are the high level features added:
<ul class=\"ul\" id=\"store-rn-hr-workday__ul_ecj_kwp_c2c\">\n <li class=\"li\">Importing and updating physician profile-related data from Workday into ServiceNow.
</li>\n <li class=\"li\">Enabling detailed physician information from Workday to be viewed and used within ServiceNow.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.2 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:<ul class=\"ul\">\n <li class=\"li\">Employee synchronization</li>\n <li class=\"li\">Pull to-dos</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1 - February 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - November 2023</dt>\n <dd class=\"dd\">New: Integrate HR Service Delivery Integration with Workday with localization tools.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-workday__ul_ulv_rb1_2yb\">\n <li class=\"li\">Enabled Workday OAuth 2.0</li>\n <li class=\"li\">Enabled Approval workflows: <ul class=\"ul\" id=\"store-rn-hr-workday__ul_cmv_rb1_2yb\">\n <li class=\"li\">Time Off Request</li>\n <li class=\"li\">Leave of Absence</li>\n <li class=\"li\">Time Sheet</li>\n <li class=\"li\">Compensation Change</li>\n <li class=\"li\">Job Requisition;</li>\n <li class=\"li\">Correct Time Off</li>\n <li class=\"li\">Termination</li>\n <li class=\"li\">Spend authorization / expense</li>\n <li class=\"li\">Change Job</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.6 - October 2022</dt>\n <dd class=\"dd\">Fixed: Includes fix for Workday Rescind employee</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.5 - August 2022</dt>\n <dd class=\"dd\">Fixed: Fixed the issue to reflect correct To-dos status in ServiceNow, when the user selects 'save for later' in Workday and completes the approval.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.4 - February 2022</dt>\n <dd class=\"dd\">Fixed: Add system property to store exclude contingent worker type to be pulled in Get Worker Service</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.3 - October 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-workday__ul_zsr_4f2_2rb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-workday__ul_sln_pf2_2rb\">\n <li class=\"li\">Call get worker service via dynamic flow from get workers subflow</li>\n <li class=\"li\">Remove look up worker action from HRSD Workday app and change the reference to Look up workers and employment info action in workday HR Spoke</li>\n <li class=\"li\">Import sets are not passed from Get worker to Get Worker service Flow</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - August 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-workday__ul_ns4_2kt_nqb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-workday__ul_tqm_fkt_nqb\">\n <li class=\"li\">Handle parsing exceptions whenever WD is sending invalid characters.</li>\n <li class=\"li\">Utilize the page count configured via system property</li>\n <li class=\"li\">Country wasn't getting transformed correctly</li>\n <li class=\"li\">Log incorrect details in Job tracker for future workers</li>\n <li class=\"li\">Remove incorrect ACL on syslog_app_scope</li>\n <li class=\"li\">Fix for Rome issue for Get Locations Service flow. Script include call not working in inline script</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - May 2021</dt>\n <dd class=\"dd\">New: Added dependency to Enterprise Service Management Integrations Framework 3.2.0</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - April 2021</dt>\n <dd class=\"dd\">New: Pull tasks from Workday and display as todos in ServiceNow Employee Service Center.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - January 2021</dt>\n <dd class=\"dd\">This integration with Workday pulls and syncs employee profiles from Workday into ServiceNow HR Service Delivery on a scheduled basis.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # HR Service Delivery Integration with Workday release notes
Version history for the HR Service Delivery Integration with Workday on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.4.1 - August 2025
* Problem: During the storecertificationIT test, the RUN AS field in a scheduled job trigger referenced a user not present by default in the instance, causing execution failure.
+ New: Introduced validation to ensure RUN AS users are present in the instance before execution.
+ Changed: Updated the trigger configuration to reference a valid default user.
+ Fixed: Corrected the invalid user reference in the transformation logic to prevent execution failure.
+ Removed: Eliminated dependency on non-default users for scheduled job execution.
* Problem:The primary field on future worker job records was being overwritten during transformation, triggering unintended user updates before the official start date.
+ New: Added logic to safeguard future-dated job records from premature updates.
+ Changed: Modified the transformation flow to respect start-date constraints on primary field updates.
+ Fixed: Resolved the issue causing early updates by correcting the transformation behavior.
+ Removed: Removed the faulty logic that allowed overwriting of future worker job data.
#### Version 3.4.0 - May 2025
Minor bug fixes.
#### Version 3.3.6 - February 2025
* The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
+ Employee synchronization
Pull to-dos
* New Functionality:
+ Improve the HR Service Delivery Integration with Workday sub-flow in the workday HR spoke to provide agent's ability to retrieve employees' professional profile details from Workday.
* Below are the high level features added:
+ Importing and updating physician profile-related data from Workday into ServiceNow.
+ Enabling detailed physician information from Workday to be viewed and used within ServiceNow.
#### Version 3.1.2 - June 2024
* The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
+ Employee synchronization
+ Pull to-dos
#### Version 3.1.1 - February 2024
Minor fixes.
#### Version 3.1.0 - November 2023
New: Integrate HR Service Delivery Integration with Workday with localization tools.
#### Version 3.0.0 - August 2023
* New:
+ Enabled Workday OAuth 2.0
+ Enabled Approval workflows:
- Time Off Request
- Leave of Absence
- Time Sheet
- Compensation Change
- Job Requisition;
- Correct Time Off
- Termination
- Spend authorization / expense
- Change Job
#### Version 2.0.6 - October 2022
Fixed: Includes fix for Workday Rescind employee
#### Version 2.0.5 - August 2022
Fixed: Fixed the issue to reflect correct To-dos status in ServiceNow, when the user selects 'save for later' in Workday and completes the approval.
#### Version 2.0.4 - February 2022
Fixed: Add system property to store exclude contingent worker type to be pulled in Get Worker Service
#### Version 2.0.3 - October 2021
* Fixed:
+ Call get worker service via dynamic flow from get workers subflow
+ Remove look up worker action from HRSD Workday app and change the reference to Look up workers and employment info action in workday HR Spoke
+ Import sets are not passed from Get worker to Get Worker service Flow
#### Version 2.0.2 - August 2021
* Fixed:
+ Handle parsing exceptions whenever WD is sending invalid characters.
+ Utilize the page count configured via system property
+ Country wasn't getting transformed correctly
+ Log incorrect details in Job tracker for future workers
+ Remove incorrect ACL on syslog\_app\_scope
+ Fix for Rome issue for Get Locations Service flow. Script include call not working in inline script
#### Version 2.0.1 - May 2021
New: Added dependency to Enterprise Service Management Integrations Framework 3.2.0
#### Version 2.0.0 - April 2021
New: Pull tasks from Workday and display as todos in ServiceNow Employee Service Center.
#### Version 1.0.3 - January 2021
This integration with Workday pulls and syncs employee profiles from Workday into ServiceNow HR Service Delivery on a scheduled basis.
| ---
title: HR Service Delivery Integration with Workday release notes
description: Version history for the HR Service Delivery Integration with Workday
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# HR Service Delivery Integration with Workday release notes
Version history for the HR Service Delivery Integration with Workday on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.4.1 - August 2025
* Problem: During the storecertificationIT test, the RUN AS field in a scheduled job trigger referenced a user not present by default in the instance, causing execution failure.
+ New: Introduced validation to ensure RUN AS users are present in the instance before execution.
+ Changed: Updated the trigger configuration to reference a valid default user.
+ Fixed: Corrected the invalid user reference in the transformation logic to prevent execution failure.
+ Removed: Eliminated dependency on non-default users for scheduled job execution.
* Problem:The primary field on future worker job records was being overwritten during transformation, triggering unintended user updates before the official start date.
+ New: Added logic to safeguard future-dated job records from premature updates.
+ Changed: Modified the transformation flow to respect start-date constraints on primary field updates.
+ Fixed: Resolved the issue causing early updates by correcting the transformation behavior.
+ Removed: Removed the faulty logic that allowed overwriting of future worker job data.
#### Version 3.4.0 - May 2025
Minor bug fixes.
#### Version 3.3.6 - February 2025
* The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
+ Employee synchronization
Pull to-dos
* New Functionality:
+ Improve the HR Service Delivery Integration with Workday sub-flow in the workday HR spoke to provide agent's ability to retrieve employees' professional profile details from Workday.
* Below are the high level features added:
+ Importing and updating physician profile-related data from Workday into ServiceNow.
+ Enabling detailed physician information from Workday to be viewed and used within ServiceNow.
#### Version 3.1.2 - June 2024
* The delivered integrations between ServiceNow HR Service Delivery and Workday HR application include the following experiences:
+ Employee synchronization
+ Pull to-dos
#### Version 3.1.1 - February 2024
Minor fixes.
#### Version 3.1.0 - November 2023
New: Integrate HR Service Delivery Integration with Workday with localization tools.
#### Version 3.0.0 - August 2023
* New:
+ Enabled Workday OAuth 2.0
+ Enabled Approval workflows:
- Time Off Request
- Leave of Absence
- Time Sheet
- Compensation Change
- Job Requisition;
- Correct Time Off
- Termination
- Spend authorization / expense
- Change Job
#### Version 2.0.6 - October 2022
Fixed: Includes fix for Workday Rescind employee
#### Version 2.0.5 - August 2022
Fixed: Fixed the issue to reflect correct To-dos status in ServiceNow, when the user selects 'save for later' in Workday and completes the approval.
#### Version 2.0.4 - February 2022
Fixed: Add system property to store exclude contingent worker type to be pulled in Get Worker Service
#### Version 2.0.3 - October 2021
* Fixed:
+ Call get worker service via dynamic flow from get workers subflow
+ Remove look up worker action from HRSD Workday app and change the reference to Look up workers and employment info action in workday HR Spoke
+ Import sets are not passed from Get worker to Get Worker service Flow
#### Version 2.0.2 - August 2021
* Fixed:
+ Handle parsing exceptions whenever WD is sending invalid characters.
+ Utilize the page count configured via system property
+ Country wasn't getting transformed correctly
+ Log incorrect details in Job tracker for future workers
+ Remove incorrect ACL on syslog\_app\_scope
+ Fix for Rome issue for Get Locations Service flow. Script include call not working in inline script
#### Version 2.0.1 - May 2021
New: Added dependency to Enterprise Service Management Integrations Framework 3.2.0
#### Version 2.0.0 - April 2021
New: Pull tasks from Workday and display as todos in ServiceNow Employee Service Center.
#### Version 1.0.3 - January 2021
This integration with Workday pulls and syncs employee profiles from Workday into ServiceNow HR Service Delivery on a scheduled basis.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-workforce-optimization.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-workforce-optimization.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-workforce-optimization.html | Workforce Optimization for HR release notes | Version history for the Workforce Optimization for HR application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-workforce-optimization.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-workforce-optimization.html"><body id="store-rn-hr-workforce-optimization"><main role="main"><article role="article" class="dita" id="store-rn-hr-workforce-optimization" aria-labelledby="title_store-rn-hr-workforce-optimization">
<h1 class="title topictitle1" id="title_store-rn-hr-workforce-optimization"><span class="ph">Workforce Optimization for HR</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Workforce Optimization for HR</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-workforce-optimization__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d451991e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.2 - August 2025</dt>
<dd class="dd">No updates.</dd>
<dt class="dt dlterm">Version 1.1.0 - August 2024</dt>
<dd class="dd" id="store-rn-hr-workforce-optimization__latest-store-rn-hr-workforce-optimization">Fixed: Minor bugs and accessibility issues.</dd>
<dt class="dt dlterm">Version 1.0.2 - March 2024</dt>
<dd class="dd">Fixed: The Wfo manager should have team performance manager role.</dd>
<dt class="dt dlterm">Version 1.0.1 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-workforce-optimization__ul_nvv_z33_fyb">
<li class="li">WFO Landing Page Approvals Widget Localisation Issue</li>
<li class="li">The approval cards on the landing page of HR Manager Workspace not displaying date in the Safari browser</li>
<li class="li">Proper Alignments and Sizing for few widgets (P1, SLA breached, Unassigned and SLA at risk)</li>
<li class="li">Changed the filter used for landing page widgets (to 'My WFO Group' from 'Groups that I manage' )</li>
<li class="li">Dark theme cosmetic issues in HR Manager WS homepage</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-workforce-optimization__ul_q4f_45b_mxb">
<li class="li">Workforce Optimization for HR is a product that simplifies the daily routine of HR agent managers to efficiently manage their global shared services team's productivity, schedules and respond to adhoc changes in
real time, all from a single place.</li>
<li class="li">Its benefits include:<ul class="ul" id="store-rn-hr-workforce-optimization__ul_ccl_p5b_mxb">
<li class="li">Boost team productivity and gain real-time visibility into work items, escalations, and KPIs by each channel so you can manage for optimal performance.</li>
<li class="li">Break cross-team silos and manage normal work shifts and on-call shifts from one, centralized experience. Track shift coverage, swaps, and time off requests.</li>
<li class="li">Forecast gent demand with precision by modeling demand scenarios to analyze impact to agent schedules, and update forecast to properly staff for demand surges.</li>
<li class="li">Empower your agents with the skills they need to succeed using internal and external learning management platforms.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-workforce-optimization.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-workforce-optimization.html\"><body id=\"store-rn-hr-workforce-optimization\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-workforce-optimization\" aria-labelledby=\"title_store-rn-hr-workforce-optimization\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-workforce-optimization\"><span class=\"ph\">Workforce Optimization for HR</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Workforce Optimization for HR</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-workforce-optimization__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d451991e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.1.2 - August 2025</dt>\n <dd class=\"dd\">No updates.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - August 2024</dt>\n <dd class=\"dd\" id=\"store-rn-hr-workforce-optimization__latest-store-rn-hr-workforce-optimization\">Fixed: Minor bugs and accessibility issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - March 2024</dt>\n <dd class=\"dd\">Fixed: The Wfo manager should have team performance manager role.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-workforce-optimization__ul_nvv_z33_fyb\">\n <li class=\"li\">WFO Landing Page Approvals Widget Localisation Issue</li>\n <li class=\"li\">The approval cards on the landing page of HR Manager Workspace not displaying date in the Safari browser</li>\n <li class=\"li\">Proper Alignments and Sizing for few widgets (P1, SLA breached, Unassigned and SLA at risk)</li>\n <li class=\"li\">Changed the filter used for landing page widgets (to 'My WFO Group' from 'Groups that I manage' )</li>\n <li class=\"li\">Dark theme cosmetic issues in HR Manager WS homepage</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-workforce-optimization__ul_q4f_45b_mxb\">\n <li class=\"li\">Workforce Optimization for HR is a product that simplifies the daily routine of HR agent managers to efficiently manage their global shared services team's productivity, schedules and respond to adhoc changes in\n real time, all from a single place.</li>\n <li class=\"li\">Its benefits include:<ul class=\"ul\" id=\"store-rn-hr-workforce-optimization__ul_ccl_p5b_mxb\">\n <li class=\"li\">Boost team productivity and gain real-time visibility into work items, escalations, and KPIs by each channel so you can manage for optimal performance.</li>\n <li class=\"li\">Break cross-team silos and manage normal work shifts and on-call shifts from one, centralized experience. Track shift coverage, swaps, and time off requests.</li>\n <li class=\"li\">Forecast gent demand with precision by modeling demand scenarios to analyze impact to agent schedules, and update forecast to properly staff for demand surges.</li>\n <li class=\"li\">Empower your agents with the skills they need to succeed using internal and external learning management platforms.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Workforce Optimization for HR release notes
Version history for the Workforce Optimization for HR application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.2 - August 2025
No updates.
#### Version 1.1.0 - August 2024
Fixed: Minor bugs and accessibility issues.
#### Version 1.0.2 - March 2024
Fixed: The Wfo manager should have team performance manager role.
#### Version 1.0.1 - August 2023
* Fixed:
+ WFO Landing Page Approvals Widget Localisation Issue
+ The approval cards on the landing page of HR Manager Workspace not displaying date in the Safari browser
+ Proper Alignments and Sizing for few widgets (P1, SLA breached, Unassigned and SLA at risk)
+ Changed the filter used for landing page widgets (to 'My WFO Group' from 'Groups that I manage' )
+ Dark theme cosmetic issues in HR Manager WS homepage
#### Version 1.0.0 - February 2023
* Workforce Optimization for HR is a product that simplifies the daily routine of HR agent managers to efficiently manage their global shared services team's productivity, schedules and respond to adhoc changes in
real time, all from a single place.
* Its benefits include:
+ Boost team productivity and gain real-time visibility into work items, escalations, and KPIs by each channel so you can manage for optimal performance.
+ Break cross-team silos and manage normal work shifts and on-call shifts from one, centralized experience. Track shift coverage, swaps, and time off requests.
+ Forecast gent demand with precision by modeling demand scenarios to analyze impact to agent schedules, and update forecast to properly staff for demand surges.
+ Empower your agents with the skills they need to succeed using internal and external learning management platforms.
| ---
title: Workforce Optimization for HR release notes
description: Version history for the Workforce Optimization for HR application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Workforce Optimization for HR release notes
Version history for the Workforce Optimization for HR application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.2 - August 2025
No updates.
#### Version 1.1.0 - August 2024
Fixed: Minor bugs and accessibility issues.
#### Version 1.0.2 - March 2024
Fixed: The Wfo manager should have team performance manager role.
#### Version 1.0.1 - August 2023
* Fixed:
+ WFO Landing Page Approvals Widget Localisation Issue
+ The approval cards on the landing page of HR Manager Workspace not displaying date in the Safari browser
+ Proper Alignments and Sizing for few widgets (P1, SLA breached, Unassigned and SLA at risk)
+ Changed the filter used for landing page widgets (to 'My WFO Group' from 'Groups that I manage' )
+ Dark theme cosmetic issues in HR Manager WS homepage
#### Version 1.0.0 - February 2023
* Workforce Optimization for HR is a product that simplifies the daily routine of HR agent managers to efficiently manage their global shared services team's productivity, schedules and respond to adhoc changes in
real time, all from a single place.
* Its benefits include:
+ Boost team productivity and gain real-time visibility into work items, escalations, and KPIs by each channel so you can manage for optimal performance.
+ Break cross-team silos and manage normal work shifts and on-call shifts from one, centralized experience. Track shift coverage, swaps, and time off requests.
+ Forecast gent demand with precision by modeling demand scenarios to analyze impact to agent schedules, and update forecast to properly staff for demand surges.
+ Empower your agents with the skills they need to succeed using internal and external learning management platforms.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-workplace-ppe-inventory-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-workplace-ppe-inventory-mgmt.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-workplace-ppe-inventory-mgmt.html | Workplace PPE Inventory Management release notes | Version history for the Safe Workplace Workplace PPE Inventory Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-workplace-ppe-inventory-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-workplace-ppe-inventory-mgmt.html"><body id="store-rn-hr-workplace-ppe-inventory-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-hr-workplace-ppe-inventory-mgmt" aria-labelledby="title_store-rn-hr-workplace-ppe-inventory-mgmt">
<h1 class="title topictitle1" id="title_store-rn-hr-workplace-ppe-inventory-mgmt"><span class="ph">Workplace PPE Inventory Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span>
<span class="ph">Workplace PPE Inventory Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-workplace-ppe-inventory-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-hr-workplace-ppe-inventory-mgmt__section_zcz_bck_4mb">
<div class="p">
<div class="note note note_note"><span class="note__title">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class="ph">ServiceNow®</span>
<span class="ph">Safe Workplace suite</span> application.</div>
</div>
</section>
<section class="section"><h2 id="d93136e82" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.18.0 - August 2025</dt>
<dd class="dd">Changed: Minor ACL updates</dd>
<dt class="dt dlterm">Version 1.17.0 - November 2024</dt>
<dd class="dd" id="store-rn-hr-workplace-ppe-inventory-mgmt__latest-store-rn-hr-workplace-ppe-inventory-mgmt">
<ul class="ul">
<li class="li">Changed: Several illustrations used in the record producers have been updated.</li>
<li class="li">Fixed: Security fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.16.2 - February 2023</dt>
<dd class="dd">Fixed: Minor bug to update illustration.</dd>
<dt class="dt dlterm">Version 1.16.0 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-workplace-ppe-inventory-mgmt__ul_oly_bsz_35b">
<li class="li">Fixed:<ul class="ul">
<li class="li">Minor bug to support localization</li>
<li class="li">Quality improvements</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.15.0 - January 2022</dt>
<dd class="dd">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>
<dt class="dt dlterm">Version 1.14.1 - December 2021</dt>
<dd class="dd">Changed: Updates to the translation engine</dd>
<dt class="dt dlterm">Version 1.13.0 - August 2021</dt>
<dd class="dd">Fixed: Minor bug</dd>
<dt class="dt dlterm">Version 1.12.0 - August 2021</dt>
<dd class="dd">New: Localization for features from the July 22 release</dd>
<dt class="dt dlterm">Version 1.11.0 - July 2021</dt>
<dd class="dd">New: Localization for features from the July 1 release</dd>
<dt class="dt dlterm">Version 1.10.0 - July 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Updates to the translation engine</li>
<li class="li">Fixed: Security bug</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.9.1 - March 2021</dt>
<dd class="dd">New: Localization for features from the February 18 release</dd>
<dt class="dt dlterm">Version 1.8.0 - February 2021</dt>
<dd class="dd">Fixed: Security fix</dd>
<dt class="dt dlterm">Version 1.7.0 - November 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-workplace-ppe-inventory-mgmt__ul_vph_vy1_snb">
<li class="li">New:<ul class="ul" id="store-rn-hr-workplace-ppe-inventory-mgmt__ul_pzw_vy1_snb">
<li class="li">In the new My Safe Workplace page, there is a new PPE Inventory Management category in the 'Things you can request' module</li>
<li class="li">Localization for features from the November 5 release</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.6.0 - November 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-workplace-ppe-inventory-mgmt__ul_pyz_ptv_nnb">
<li class="li">New: New catalog item icons</li>
<li class="li">Fixed: The 'Reduce consumable stock' record producer now works as expected in the service portal view</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.5.0 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-workplace-ppe-inventory-mgmt__ul_d45_tdg_3nb">
<li class="li">New: Localization for features from the October 1 release</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.0 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-workplace-ppe-inventory-mgmt__ul_xzw_yx1_2nb">
<li class="li">New:<ul class="ul" id="store-rn-hr-workplace-ppe-inventory-mgmt__ul_tkc_1y1_2nb">
<li class="li">Ability to remove stock from the stockroom</li>
<li class="li">If app_imt_mobile is installed, the Request PPE and PPE Stock launchers are removed from the <span class="ph uicontrol">More</span> tab in the mobile app</li>
</ul></li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.0 - September 2020</dt>
<dd class="dd">New: Localization for features from the August 20 release</dd>
<dt class="dt dlterm">Version 1.2.0 - August 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-workplace-ppe-inventory-mgmt__ul_ism_gb3_smb">
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-workplace-ppe-inventory-mgmt__ul_xwd_hb3_smb">
<li class="li">Fixed the 'PPE Stockroom low' error that wasn't displaying on certain views</li>
<li class="li">Fixed localization for Report titles in the overview dashboard</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - July 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-workplace-ppe-inventory-mgmt__ul_tly_zgm_kmb">
<li class="li">New:<ul class="ul" id="store-rn-hr-workplace-ppe-inventory-mgmt__ul_imf_1hm_kmb">
<li class="li">Localization for features from the June 4 release</li>
<li class="li">Compatible with ServiceNow instances on the Paris release</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - June 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-hr-workplace-ppe-inventory-mgmt__ul_ast_y4b_xlb">
<li class="li">New: Localization support for:<ul class="ul" id="store-rn-hr-workplace-ppe-inventory-mgmt__ul_xrw_z4b_xlb">
<li class="li">Japanese</li>
<li class="li">French</li>
<li class="li">German</li>
<li class="li">Spanish</li>
<li class="li">Italian</li>
<li class="li">Brazilian Portuguese</li>
<li class="li">Korean</li>
<li class="li">Simplified Chinese</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - May 2020</dt>
<dd class="dd">The <span class="ph">Workplace PPE Inventory Management</span> application helps you manage and monitor workplace needs for safety equipment provided to your workforce. A dashboard provides a comprehensive view of inventory by each facility,
an aggregate scope of the entire workplace, and historical data on how equipment levels have changed over time. Current inventory levels can be updated daily for accurate and real-time inventory management.</dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-workplace-ppe-inventory-mgmt__section_ynx_1kn_dmb"><h2 id="d93136e428" class="title sectiontitle">Notice regarding use by organizations</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-workplace-ppe-inventory-mgmt__section_yvn_ckn_dmb"><h2 id="d93136e446" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for <span class="ph">ServiceNow</span> software or applications otherwise purchased by the
government agency. <span class="ph">ServiceNow</span> shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-workplace-ppe-inventory-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-workplace-ppe-inventory-mgmt.html\"><body id=\"store-rn-hr-workplace-ppe-inventory-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt\" aria-labelledby=\"title_store-rn-hr-workplace-ppe-inventory-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-workplace-ppe-inventory-mgmt\"><span class=\"ph\">Workplace PPE Inventory Management</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span>\n <span class=\"ph\">Workplace PPE Inventory Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__section_zcz_bck_4mb\">\n <div class=\"p\">\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">Safe Workplace suite</span> application.</div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d93136e82\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.18.0 - August 2025</dt>\n <dd class=\"dd\">Changed: Minor ACL updates</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.17.0 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__latest-store-rn-hr-workplace-ppe-inventory-mgmt\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Several illustrations used in the record producers have been updated.</li>\n <li class=\"li\">Fixed: Security fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.2 - February 2023</dt>\n <dd class=\"dd\">Fixed: Minor bug to update illustration.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__ul_oly_bsz_35b\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Minor bug to support localization</li>\n <li class=\"li\">Quality improvements</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.15.0 - January 2022</dt>\n <dd class=\"dd\">New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.1 - December 2021</dt>\n <dd class=\"dd\">Changed: Updates to the translation engine</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.13.0 - August 2021</dt>\n <dd class=\"dd\">Fixed: Minor bug</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.0 - August 2021</dt>\n <dd class=\"dd\">New: Localization for features from the July 22 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.0 - July 2021</dt>\n <dd class=\"dd\">New: Localization for features from the July 1 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Updates to the translation engine</li>\n <li class=\"li\">Fixed: Security bug</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.1 - March 2021</dt>\n <dd class=\"dd\">New: Localization for features from the February 18 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - February 2021</dt>\n <dd class=\"dd\">Fixed: Security fix</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - November 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__ul_vph_vy1_snb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__ul_pzw_vy1_snb\">\n <li class=\"li\">In the new My Safe Workplace page, there is a new PPE Inventory Management category in the 'Things you can request' module</li>\n <li class=\"li\">Localization for features from the November 5 release</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - November 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__ul_pyz_ptv_nnb\">\n <li class=\"li\">New: New catalog item icons</li>\n <li class=\"li\">Fixed: The 'Reduce consumable stock' record producer now works as expected in the service portal view</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__ul_d45_tdg_3nb\">\n <li class=\"li\">New: Localization for features from the October 1 release</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__ul_xzw_yx1_2nb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__ul_tkc_1y1_2nb\">\n <li class=\"li\">Ability to remove stock from the stockroom</li>\n <li class=\"li\">If app_imt_mobile is installed, the Request PPE and PPE Stock launchers are removed from the <span class=\"ph uicontrol\">More</span> tab in the mobile app</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - September 2020</dt>\n <dd class=\"dd\">New: Localization for features from the August 20 release</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - August 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__ul_ism_gb3_smb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__ul_xwd_hb3_smb\">\n <li class=\"li\">Fixed the 'PPE Stockroom low' error that wasn't displaying on certain views</li>\n <li class=\"li\">Fixed localization for Report titles in the overview dashboard</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - July 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__ul_tly_zgm_kmb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__ul_imf_1hm_kmb\">\n <li class=\"li\">Localization for features from the June 4 release</li>\n <li class=\"li\">Compatible with ServiceNow instances on the Paris release</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - June 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__ul_ast_y4b_xlb\">\n <li class=\"li\">New: Localization support for:<ul class=\"ul\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__ul_xrw_z4b_xlb\">\n <li class=\"li\">Japanese</li>\n <li class=\"li\">French</li>\n <li class=\"li\">German</li>\n <li class=\"li\">Spanish</li>\n <li class=\"li\">Italian</li>\n <li class=\"li\">Brazilian Portuguese</li>\n <li class=\"li\">Korean</li>\n <li class=\"li\">Simplified Chinese</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - May 2020</dt>\n <dd class=\"dd\">The <span class=\"ph\">Workplace PPE Inventory Management</span> application helps you manage and monitor workplace needs for safety equipment provided to your workforce. A dashboard provides a comprehensive view of inventory by each facility,\n an aggregate scope of the entire workplace, and historical data on how equipment levels have changed over time. Current inventory levels can be updated daily for accurate and real-time inventory management.</dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__section_ynx_1kn_dmb\"><h2 id=\"d93136e428\" class=\"title sectiontitle\">Notice regarding use by organizations</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Organization utilizing this application. Organizations agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Organizations remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Organizations' specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-workplace-ppe-inventory-mgmt__section_yvn_ckn_dmb\"><h2 id=\"d93136e446\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to government employees in their individual capacities. Use of\n the application does not modify any existing, or future entitlements or payment obligations\n for <span class=\"ph\">ServiceNow</span> software or applications otherwise purchased by the\n government agency. <span class=\"ph\">ServiceNow</span> shall not be responsible for any\n implementation or configuration costs associated with use of the application unless\n separately purchased. Government customers are solely responsible to confirm with the\n agency’s Ethics Office or its authorized representative that acceptance and usage of the\n application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Workplace PPE Inventory Management release notes
Version history for the Safe Workplace
Workplace PPE Inventory Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.18.0 - August 2025
Changed: Minor ACL updates
#### Version 1.17.0 - November 2024
* Changed: Several illustrations used in the record producers have been updated.
* Fixed: Security fixes
#### Version 1.16.2 - February 2023
Fixed: Minor bug to update illustration.
#### Version 1.16.0 - August 2022
* Fixed:
+ Minor bug to support localization
+ Quality improvements
#### Version 1.15.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.14.1 - December 2021
Changed: Updates to the translation engine
#### Version 1.13.0 - August 2021
Fixed: Minor bug
#### Version 1.12.0 - August 2021
New: Localization for features from the July 22 release
#### Version 1.11.0 - July 2021
New: Localization for features from the July 1 release
#### Version 1.10.0 - July 2021
* Changed: Updates to the translation engine
* Fixed: Security bug
#### Version 1.9.1 - March 2021
New: Localization for features from the February 18 release
#### Version 1.8.0 - February 2021
Fixed: Security fix
#### Version 1.7.0 - November 2020
* New:
+ In the new My Safe Workplace page, there is a new PPE Inventory Management category in the 'Things you can request' module
+ Localization for features from the November 5 release
#### Version 1.6.0 - November 2020
* New: New catalog item icons
* Fixed: The 'Reduce consumable stock' record producer now works as expected in the service portal view
#### Version 1.5.0 - October 2020
* New: Localization for features from the October 1 release
#### Version 1.4.0 - October 2020
* New:
+ Ability to remove stock from the stockroom
+ If app\_imt\_mobile is installed, the Request PPE and PPE Stock launchers are removed from the More tab in the mobile app
* Fixed: Minor bug fixes
#### Version 1.3.0 - September 2020
New: Localization for features from the August 20 release
#### Version 1.2.0 - August 2020
* Fixed:
+ Fixed the 'PPE Stockroom low' error that wasn't displaying on certain views
+ Fixed localization for Report titles in the overview dashboard
#### Version 1.1.0 - July 2020
* New:
+ Localization for features from the June 4 release
+ Compatible with ServiceNow instances on the Paris release
#### Version 1.0.1 - June 2020
* New: Localization support for:
+ Japanese
+ French
+ German
+ Spanish
+ Italian
+ Brazilian Portuguese
+ Korean
+ Simplified Chinese
#### Version 1.0.0 - May 2020
The Workplace PPE Inventory Management application helps you manage and monitor workplace needs for safety equipment provided to your workforce. A dashboard provides a comprehensive view of inventory by each facility,
an aggregate scope of the entire workplace, and historical data on how equipment levels have changed over time. Current inventory levels can be updated daily for accurate and real-time inventory management.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Workplace PPE Inventory Management release notes
description: Version history for the Safe Workplace Workplace PPE Inventory Management
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Workplace PPE Inventory Management release notes
Version history for the Safe Workplace
Workplace PPE Inventory Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
## Version history
#### Version 1.18.0 - August 2025
Changed: Minor ACL updates
#### Version 1.17.0 - November 2024
* Changed: Several illustrations used in the record producers have been updated.
* Fixed: Security fixes
#### Version 1.16.2 - February 2023
Fixed: Minor bug to update illustration.
#### Version 1.16.0 - August 2022
* Fixed:
+ Minor bug to support localization
+ Quality improvements
#### Version 1.15.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
#### Version 1.14.1 - December 2021
Changed: Updates to the translation engine
#### Version 1.13.0 - August 2021
Fixed: Minor bug
#### Version 1.12.0 - August 2021
New: Localization for features from the July 22 release
#### Version 1.11.0 - July 2021
New: Localization for features from the July 1 release
#### Version 1.10.0 - July 2021
* Changed: Updates to the translation engine
* Fixed: Security bug
#### Version 1.9.1 - March 2021
New: Localization for features from the February 18 release
#### Version 1.8.0 - February 2021
Fixed: Security fix
#### Version 1.7.0 - November 2020
* New:
+ In the new My Safe Workplace page, there is a new PPE Inventory Management category in the 'Things you can request' module
+ Localization for features from the November 5 release
#### Version 1.6.0 - November 2020
* New: New catalog item icons
* Fixed: The 'Reduce consumable stock' record producer now works as expected in the service portal view
#### Version 1.5.0 - October 2020
* New: Localization for features from the October 1 release
#### Version 1.4.0 - October 2020
* New:
+ Ability to remove stock from the stockroom
+ If app\_imt\_mobile is installed, the Request PPE and PPE Stock launchers are removed from the More tab in the mobile app
* Fixed: Minor bug fixes
#### Version 1.3.0 - September 2020
New: Localization for features from the August 20 release
#### Version 1.2.0 - August 2020
* Fixed:
+ Fixed the 'PPE Stockroom low' error that wasn't displaying on certain views
+ Fixed localization for Report titles in the overview dashboard
#### Version 1.1.0 - July 2020
* New:
+ Localization for features from the June 4 release
+ Compatible with ServiceNow instances on the Paris release
#### Version 1.0.1 - June 2020
* New: Localization support for:
+ Japanese
+ French
+ German
+ Spanish
+ Italian
+ Brazilian Portuguese
+ Korean
+ Simplified Chinese
#### Version 1.0.0 - May 2020
The Workplace PPE Inventory Management application helps you manage and monitor workplace needs for safety equipment provided to your workforce. A dashboard provides a comprehensive view of inventory by each facility,
an aggregate scope of the entire workplace, and historical data on how equipment levels have changed over time. Current inventory levels can be updated daily for accurate and real-time inventory management.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-workplace-safety-management.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-workplace-safety-management.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr-workplace-safety-management.html | Workplace Core release notes | Version history for the Workplace Core on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-workplace-safety-management.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-workplace-safety-management.html"><body id="store-rn-hr-workplace-safety-management"><main role="main"><article role="article" class="dita" id="store-rn-hr-workplace-safety-management" aria-labelledby="title_store-rn-hr-workplace-safety-management">
<h1 class="title topictitle1" id="title_store-rn-hr-workplace-safety-management"><span class="ph">Workplace Core</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Workplace Core</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-hr-workplace-safety-management__section_slq_jfw_gnb">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hr-workplace-safety-management__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-hr-workplace-safety-management__section_tlq_jfw_gnb"><h2 id="d425186e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.17.0 - February 2024</dt>
<dd class="dd" id="store-rn-hr-workplace-safety-management__latest-workplace-safety-management"><ul class="ul">
<li class="li">Changed: The Workplace Manager Dashboard can now be accessed from the Workplace Central workspace. Customers who have installed 2.16.1 or earlier versions of the app can still access the old version of the
dashboard. Customers installing the app for the first time from 2.17.0 version onwards can access the dashboard in Workplace Central only.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Clicking the view task-link in the email used on mobile opens the new task form.</li>
<li class="li">Requesting a Workplace service activity did not trigger the approval after adding a custom field used in the process.</li>
<li class="li">Improved translations for labels used between Knowledge Base and Location Directory.</li>
<li class="li">General translation improvements.</li>
</ul></li>
<li class="li">Removed: The Workplace dashboard has been deprecated. Customers who have downloaded the 2.15.0 or any older version will continue to have the dashboard and can continue to use it. Customers who have download
2.16.1 or newer version of the app will NOT have the dashboard.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.16.2 - January 2024</dt>
<dd class="dd">Security fixes.</dd>
<dt class="dt dlterm">Version 2.16.1 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">The following workplace profile enhancements have been added: <ul class="ul">
<li class="li">A new table is introduced to consolidate multiple workplace profiles created for an employee.</li>
<li class="li">You can now set one workplace profile as Primary for an employee.</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">A fix script is added to support and facilitate the migration of an employee's multiple workplace profiles to the new m2m table for existing customers.</li>
<li class="li">It is now allowed to create or update workplace profile records with Allocation and Assignment type anomalies.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_sp1_hxy_dzb">
<li class="li">Earlier, the Workplace Manager Dashboard did not display any data during impersonation. This issue has been fixed.</li>
<li class="li">Implemented optimizations and fixes to enhance page load performance.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.15.0 - August 2023</dt>
<dd class="dd">New: The application got renamed from Workplace Safety Management to Workplace Core. There are no changes in functionality.</dd>
<dt class="dt dlterm">Version 2.14.1 - May 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_upb_vym_gxb">
<li class="li">New: Use alphabetical or apply a custom sorting to the location, floor, area, and neighborhood selectors in the Location Directory.</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_hdb_wym_gxb">
<li class="li">Earlier, the capacity ratio was not pushed down from floor to space level. This has been fixed.</li>
<li class="li">Earlier, generating QR codes from space type set the description to undefined. This has been fixed.</li>
<li class="li">Earlier, when using Mappedin maps, it was not possible to click on the horizontal cards. This has been fixed.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.13.2 - March 2023</dt>
<dd class="dd">The release notes of the related plugins can be viewed on the respective plugin's release notes.</dd>
<dt class="dt dlterm">Version 2.13.1 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed <ul class="ul">
<li class="li">Default email templates are updated to match the next experience content and style guidelines. The new templates are installed beside the old ones in cases the old ones already exist on the instance.</li>
<li class="li">Updated, where possible, the BRs to fetch location-related information using getValue instead of getRefRecord.</li>
</ul></li>
<li class="li">Removed: Workplace Service Items cannot be added through the related list on the Rooms-table.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.12.1 - November 2022</dt>
<dd class="dd">Changed: Added performance optimizations while loading the location directory.</dd>
<dt class="dt dlterm">Version 2.11.1 - August 2022</dt>
<dd class="dd">Fixed: Workplace Services, Workplace Service Items, and Service Item sub category were not marked for translation.</dd>
<dt class="dt dlterm">Version 2.10.3 - July 2022</dt>
<dd class="dd">Fixed: The DXF floor map will now load without any issues when requesting a space using the record producer.</dd>
<dt class="dt dlterm">Version 2.10.1 - May 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Make the Locations table structure available in the Workplace Safety Management Location tables. <ul class="ul">
<li class="li">Migrate existing location types to the Workplace location tables.</li>
<li class="li">For new entries in the Workplace tables, the location type is automatically set based on the configuration.</li>
</ul></li>
</ul></li>
<li class="li">Changed: To improve translations, a 'Title' field is introduced on the request forms and on other pages (e.g. in the floor picker searching for availability).</li>
<li class="li">Fixed: Earlier, employees were not always assigned with the workplace user role when using client role assignments. This has been fixed now.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.9.2 - February 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">A new Approval definitions module is available to configure custom approval flows for reservations. <ul class="ul">
<li class="li">You can manage and set various approvers, prioritizations, and multi-step approvals.</li>
<li class="li">You can define approvers for workplace cases and reservations.</li>
</ul></li>
</ul></li>
<li class="li">Changed: The existing Approval Options in Workplace Case Management are migrated as Performer Criteria in Workplace Safety Management.</li>
<li class="li">Fixed <ul class="ul">
<li class="li">The ACLs from different Workplace Service Delivery applications will no longer affect the normal template users who access template records.</li>
<li class="li">The space import will no longer fail if an end point or start point is not defined in a dxf entity.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.8.1 - December 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_hz4_b2d_wrb">
<li class="li">New: A new module is introduced to enable users to generate and print QR codes for spaces.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.7.5 - October 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_ylc_xym_2rb">
<li class="li">New: Additional support has been added to support all the 22 languages that are currently available across the <span class="ph">ServiceNow AI Platform</span>.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.7.2 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_dxp_bpx_wqb">
<li class="li">New<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_fzd_cpx_wqb">
<li class="li">All the workplace services provided by ServiceNow can now be accessed from the Employee Center – A single unified portal for multi-department service delivery.</li>
<li class="li">Workplace contents are now classified as quick links, sections, and widgets under the Workplace main menu for both desktop and mobile experiences</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.6.1 - June 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_mls_tg5_v4b">
<li class="li">New<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_nph_mff_vpb">
<li class="li">As a workspace manager, you can identify duplicate space names on a floor of a building. You can view the list of duplicate spaces created on that floor and make changes if required.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.5.3 - March 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_ncx_kff_vpb">
<li class="li">New: <ul class="ul" id="store-rn-hr-workplace-safety-management__ul_ocx_kff_vpb">
<li class="li">You can now configure new space types in Space Type Configurations.</li>
<li class="li">You can block a workplace location for a specific period. The workplace location will be unavailable for reservation during this period.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_pcx_kff_vpb">
<li class="li">In the Workplace Service Delivery - Suite, from Workplace Safety Management[workplace-safety-management] version 2.5.3, the Space type (space_type) choice field is depreciated. After the upgrade, Space types
are configured in the Space Type Configuration menu option. The Space type (space_type) field is migrated as Space type (location_type) field in the Space table [sn_wsd_core_space]. Customers having
customization on the depreciated Space type (space_type) field are advised to manually migrate their flow to use the new Space type (location_type) field. A new fix script, 'Populate Location Type from Space
Type' is introduced to execute the scheduled job - 'Populate location_type from space_type' on the Space table [sn_wsd_core_space] to migrate the depreciated Space type (space_type) field value to the new Space
type (location_type) field. The Workplace Service portal home page text is changed.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.3.3 - January 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_vs1_mjn_h4b">
<li class="li">New:<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_ws1_mjn_h4b">
<li class="li">Employees can now schedule their arrival for future dates as well.</li>
<li class="li">Multiple time zones are now handled efficiently while scheduling an arrival. A setting is added to automatically display the selected building's time zone when scheduling an arrival.</li>
<li class="li">It is now possible to cancel a single reservation from a multiple-day reservation.</li>
<li class="li">Two new properties are added to display only available buildings, floors, areas, and spaces while requesting reservations for multiple days and for a single day reservation. The property can be turned
on/off.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.3.3 - December 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_eqj_yj2_ynb">
<li class="li">New:<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_qqn_yj2_ynb">
<li class="li">Employees can now schedule their arrival for future dates as well.</li>
<li class="li">Multiple time zones are now handled efficiently while scheduling an arrival. A setting is added to automatically display the selected building's time zone when scheduling an arrival.</li>
<li class="li">It is now possible to cancel a single reservation from a multiple-day reservation.</li>
<li class="li">Two new properties are added to display only available buildings, floors, areas, and spaces while requesting reservations for multiple days and for a single day reservation. The property can be turned
on/off.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.4 - November 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_zfl_skb_qnb">
<li class="li">Changed:<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_gbs_skb_qnb">
<li class="li">From Workplace Safety Management (sn_wsd_core) version 2.1, all updates, and new features are available only on the Workplace Service Portal. The workplace services provided by <span class="ph">ServiceNow®</span> are removed from the Service Portal from Workplace Safety Management (sn_wsd_core) version 2.1.</li>
<li class="li">The Workplace Case Management Dashboard, Reservation Management Dashboard, and the Visitor Reception Dashboard are now accessible from the Workplace Safety Management application.</li>
<li class="li">The appearance of the Workplace Service Portal/Service Portal My request page is changed from the Paris release.</li>
<li class="li">The reservation check-in time duration has been modified. A reservation must now be checked in within 30 minutes from the reservation start time, otherwise, the reservation is canceled.</li>
<li class="li">The mobile web interface has been improved in the Now Mobile app.</li>
<li class="li">The Workplace Services Catalog can also be accessed from the Now Mobile app homepage.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.3 - October 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_yfl_t14_gnb">
<li class="li">New:<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_pxz_t14_gnb">
<li class="li">A Workplace services portal with all the workplace service delivery related features</li>
<li class="li">Knowledge management to create and manage Knowledge articles for workplace services</li>
<li class="li">Check in and check out a reservation</li>
</ul></li>
<li class="li">Changed: Restrict employees from making shift based reservation if they are not part of that shift</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - September 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_k2p_s3g_wmb">
<li class="li">No updates from v1.4.3 to v2.0.0</li>
</ul></dd>
<dt class="dt dlterm">Version 1.4.3 - August 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_j2k_ck3_smb">
<li class="li">New:<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_zjv_ck3_smb">
<li class="li">Workplace managers can add a space to a shift ahead of time and allocate spaces to users.</li>
<li class="li">Workplace managers can use the same schedule for multiple shifts. In previous release versions, workplace managers needed to create a schedule for each shift.</li>
<li class="li">Workplace managers can close down a building, which will cancel all future reservations and disallow new reservations from being made until the building is reopened.</li>
<li class="li">Localization for features from the August 6 release.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.4.0 - August 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_l4y_ytj_4mb">
<li class="li">New:<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_ujf_ztj_4mb">
<li class="li">Use the floor map upload to update existing records in Space Administration Tables, including the following changes:<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_slv_ztj_4mb">
<li class="li">Preview updates before committing changes</li>
<li class="li">Changes are logged from any upload events</li>
</ul></li>
<li class="li">Localization for features from the July 23 release</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.2 - July 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_g1h_jnm_kmb">
<li class="li">New:<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_o4r_jnm_kmb">
<li class="li">Workplace manager experience<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_kbs_knm_kmb">
<li class="li">The workplace team can use the Workplace Manager Dashboard to:<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_pm3_lnm_kmb">
<li class="li">Review pending workplace requests</li>
<li class="li">Analyze available capacity for today (spaces and areas)</li>
<li class="li">Monitor today's arrival entries</li>
<li class="li">Review the trend of unassigned cleaning tasks</li>
<li class="li">Analyze space utilization using today's reservations by shifts</li>
</ul></li>
</ul></li>
<li class="li">Bulk assignment of workspaces<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_mw4_pnm_kmb">
<li class="li">Use shifts to create space reservations for multiple employees at once</li>
<li class="li">Assign spaces at a department level by adding employees from a specific department to a shift</li>
<li class="li">Make reservations for employees in bulk with a single click</li>
</ul></li>
<li class="li">Auto-assignment of workspaces<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_h2d_snm_kmb">
<li class="li">Employees' designated workspaces are automatically reserved for them based on the workplace user profile definitions</li>
<li class="li">Workplace location details of the employee are auto-populated on the self-service reservation forms</li>
<li class="li">Employees can select just the date, time, and/or shift on the reservation forms and a workspace will be auto-assigned to them</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.2 - July 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_mwc_vg4_gmb">
<li class="li">New:<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_bxh_vg4_gmb">
<li class="li">Additional roles<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_elx_vg4_gmb">
<li class="li">Shift owner: Has visibility into details and workspace reservations for the shifts they own</li>
<li class="li">Workplace user: Employee who accesses the self-service for reservations</li>
</ul></li>
<li class="li">Reserve an area: Define capacity for an area of a floor to facilitate area reservations for employees. Employees can work from any available space from that area when they return to office. You can also use
this feature to define and manage capacity for other workspaces, such as neighborhoods.</li>
<li class="li">Campus-level shifts: If a shift applies to all the buildings, floors, and spaces in a campus, you can associate a shift directly to the campus.</li>
<li class="li">Schedule arrivals: Define arrival times at various locations of your workplace. Employees can schedule their arrival to these locations at one of the defined times so you can avoid large gatherings or long
waiting lines.</li>
<li class="li">Floor plans<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_dld_1h4_gmb">
<li class="li">Added a legend on the map to indicate the availability of the workspaces on each floor</li>
<li class="li">Hover the cursor over a booked space to see who the reservation is for</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.4 - June 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_i14_vyy_1mb">
<li class="li">New:<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_rc5_vyy_1mb">
<li class="li">Floor maps feature<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_rwl_wyy_1mb">
<li class="li">Upload a floor map into ServiceNow. Only the AutoCAD .dxf format is supported.</li>
<li class="li">Populate Space Administration tables by uploading floor maps</li>
<li class="li">Render floor maps inside Workplace Safety Management</li>
<li class="li">Show reservable vs. non-reservable spaces on floor maps</li>
<li class="li">Show all definable locations on a floor map (for example, campus, building, floor, areas, spaces)</li>
</ul></li>
<li class="li">Employee self-reservations for workspaces<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_glf_fsm_bmb">
<li class="li">Make single or multi-day workspace reservations</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.1 - June 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_awr_vzb_xlb">
<li class="li">New:<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_srj_xzb_xlb">
<li class="li">4 new record producers are available for workplace managers:<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_utz_xzb_xlb">
<li class="li">Add a Shift: Create a shift from the portal.</li>
<li class="li">Add a Task: Create ad-hoc and scheduled tasks from the portal. One task can be created per record producer submission.</li>
<li class="li">Reserve a space: Reserve a space for employees who are allocated to a shift.</li>
<li class="li">Add a planned task definition: Create planned tasks definitions without needing to go to the platform view.</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-hr-workplace-safety-management__ul_ydk_k1c_xlb">
<li class="li">Updated workplace manager dashboard: Provides a capacity view and a workplace tasks view, based on site.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.9 - May 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-hr-workplace-safety-management__ul_ulq_jfw_gnb">
<li class="li">With the <span class="ph">Workplace Core</span> application, quickly configure sanitized and socially distanced workspaces for the return of employees. With department leaders, workplace service managers can reserve
available workspaces for employees in shifts. Workspaces can be scheduled for disinfection before and after these shifts. With reports and dashboards, workplace managers can view how much of the available workspaces
have been reserved. Workplace managers also have a real-time view of all cleaning task statuses, including a full audit trail history.</li>
</ul></dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-workplace-safety-management__section_ynx_1kn_dmb"><h2 id="d425186e830" class="title sectiontitle">Notice regarding use by organizations</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-hr-workplace-safety-management__section_yvn_ckn_dmb"><h2 id="d425186e848" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for <span class="ph">ServiceNow</span> software or applications otherwise purchased by the
government agency. <span class="ph">ServiceNow</span> shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-workplace-safety-management.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr-workplace-safety-management.html\"><body id=\"store-rn-hr-workplace-safety-management\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr-workplace-safety-management\" aria-labelledby=\"title_store-rn-hr-workplace-safety-management\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr-workplace-safety-management\"><span class=\"ph\">Workplace Core</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Workplace Core</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-rn-hr-workplace-safety-management__section_slq_jfw_gnb\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hr-workplace-safety-management__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"store-rn-hr-workplace-safety-management__section_tlq_jfw_gnb\"><h2 id=\"d425186e61\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.17.0 - February 2024</dt>\n <dd class=\"dd\" id=\"store-rn-hr-workplace-safety-management__latest-workplace-safety-management\"><ul class=\"ul\">\n <li class=\"li\">Changed: The Workplace Manager Dashboard can now be accessed from the Workplace Central workspace. Customers who have installed 2.16.1 or earlier versions of the app can still access the old version of the\n dashboard. Customers installing the app for the first time from 2.17.0 version onwards can access the dashboard in Workplace Central only.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Clicking the view task-link in the email used on mobile opens the new task form.</li>\n <li class=\"li\">Requesting a Workplace service activity did not trigger the approval after adding a custom field used in the process.</li>\n <li class=\"li\">Improved translations for labels used between Knowledge Base and Location Directory.</li>\n <li class=\"li\">General translation improvements.</li>\n </ul></li>\n <li class=\"li\">Removed: The Workplace dashboard has been deprecated. Customers who have downloaded the 2.15.0 or any older version will continue to have the dashboard and can continue to use it. Customers who have download\n 2.16.1 or newer version of the app will NOT have the dashboard.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.16.2 - January 2024</dt>\n <dd class=\"dd\">Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.16.1 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">The following workplace profile enhancements have been added: <ul class=\"ul\">\n <li class=\"li\">A new table is introduced to consolidate multiple workplace profiles created for an employee.</li>\n <li class=\"li\">You can now set one workplace profile as Primary for an employee.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">A fix script is added to support and facilitate the migration of an employee's multiple workplace profiles to the new m2m table for existing customers.</li>\n <li class=\"li\">It is now allowed to create or update workplace profile records with Allocation and Assignment type anomalies.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_sp1_hxy_dzb\">\n <li class=\"li\">Earlier, the Workplace Manager Dashboard did not display any data during impersonation. This issue has been fixed.</li>\n <li class=\"li\">Implemented optimizations and fixes to enhance page load performance.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.15.0 - August 2023</dt>\n <dd class=\"dd\">New: The application got renamed from Workplace Safety Management to Workplace Core. There are no changes in functionality.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.14.1 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_upb_vym_gxb\">\n <li class=\"li\">New: Use alphabetical or apply a custom sorting to the location, floor, area, and neighborhood selectors in the Location Directory.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_hdb_wym_gxb\">\n <li class=\"li\">Earlier, the capacity ratio was not pushed down from floor to space level. This has been fixed.</li>\n <li class=\"li\">Earlier, generating QR codes from space type set the description to undefined. This has been fixed.</li>\n <li class=\"li\">Earlier, when using Mappedin maps, it was not possible to click on the horizontal cards. This has been fixed.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.13.2 - March 2023</dt>\n <dd class=\"dd\">The release notes of the related plugins can be viewed on the respective plugin's release notes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.13.1 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed <ul class=\"ul\">\n <li class=\"li\">Default email templates are updated to match the next experience content and style guidelines. The new templates are installed beside the old ones in cases the old ones already exist on the instance.</li>\n <li class=\"li\">Updated, where possible, the BRs to fetch location-related information using getValue instead of getRefRecord.</li>\n </ul></li>\n <li class=\"li\">Removed: Workplace Service Items cannot be added through the related list on the Rooms-table.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.12.1 - November 2022</dt>\n <dd class=\"dd\">Changed: Added performance optimizations while loading the location directory.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.11.1 - August 2022</dt>\n <dd class=\"dd\">Fixed: Workplace Services, Workplace Service Items, and Service Item sub category were not marked for translation.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.10.3 - July 2022</dt>\n <dd class=\"dd\">Fixed: The DXF floor map will now load without any issues when requesting a space using the record producer.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.10.1 - May 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Make the Locations table structure available in the Workplace Safety Management Location tables. <ul class=\"ul\">\n <li class=\"li\">Migrate existing location types to the Workplace location tables.</li>\n <li class=\"li\">For new entries in the Workplace tables, the location type is automatically set based on the configuration.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed: To improve translations, a 'Title' field is introduced on the request forms and on other pages (e.g. in the floor picker searching for availability).</li>\n <li class=\"li\">Fixed: Earlier, employees were not always assigned with the workplace user role when using client role assignments. This has been fixed now.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.9.2 - February 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">A new Approval definitions module is available to configure custom approval flows for reservations. <ul class=\"ul\">\n <li class=\"li\">You can manage and set various approvers, prioritizations, and multi-step approvals.</li>\n <li class=\"li\">You can define approvers for workplace cases and reservations.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed: The existing Approval Options in Workplace Case Management are migrated as Performer Criteria in Workplace Safety Management.</li>\n <li class=\"li\">Fixed <ul class=\"ul\">\n <li class=\"li\">The ACLs from different Workplace Service Delivery applications will no longer affect the normal template users who access template records.</li>\n <li class=\"li\">The space import will no longer fail if an end point or start point is not defined in a dxf entity.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.8.1 - December 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_hz4_b2d_wrb\">\n <li class=\"li\">New: A new module is introduced to enable users to generate and print QR codes for spaces.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.5 - October 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_ylc_xym_2rb\">\n <li class=\"li\">New: Additional support has been added to support all the 22 languages that are currently available across the <span class=\"ph\">ServiceNow AI Platform</span>.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.2 - September 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_dxp_bpx_wqb\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_fzd_cpx_wqb\">\n <li class=\"li\">All the workplace services provided by ServiceNow can now be accessed from the Employee Center – A single unified portal for multi-department service delivery.</li>\n <li class=\"li\">Workplace contents are now classified as quick links, sections, and widgets under the Workplace main menu for both desktop and mobile experiences</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.1 - June 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_mls_tg5_v4b\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_nph_mff_vpb\">\n <li class=\"li\">As a workspace manager, you can identify duplicate space names on a floor of a building. You can view the list of duplicate spaces created on that floor and make changes if required.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.3 - March 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_ncx_kff_vpb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_ocx_kff_vpb\">\n <li class=\"li\">You can now configure new space types in Space Type Configurations.</li>\n <li class=\"li\">You can block a workplace location for a specific period. The workplace location will be unavailable for reservation during this period.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_pcx_kff_vpb\">\n <li class=\"li\">In the Workplace Service Delivery - Suite, from Workplace Safety Management[workplace-safety-management] version 2.5.3, the Space type (space_type) choice field is depreciated. After the upgrade, Space types\n are configured in the Space Type Configuration menu option. The Space type (space_type) field is migrated as Space type (location_type) field in the Space table [sn_wsd_core_space]. Customers having\n customization on the depreciated Space type (space_type) field are advised to manually migrate their flow to use the new Space type (location_type) field. A new fix script, 'Populate Location Type from Space\n Type' is introduced to execute the scheduled job - 'Populate location_type from space_type' on the Space table [sn_wsd_core_space] to migrate the depreciated Space type (space_type) field value to the new Space\n type (location_type) field. The Workplace Service portal home page text is changed.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.3 - January 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_vs1_mjn_h4b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_ws1_mjn_h4b\">\n <li class=\"li\">Employees can now schedule their arrival for future dates as well.</li>\n <li class=\"li\">Multiple time zones are now handled efficiently while scheduling an arrival. A setting is added to automatically display the selected building's time zone when scheduling an arrival.</li>\n <li class=\"li\">It is now possible to cancel a single reservation from a multiple-day reservation.</li>\n <li class=\"li\">Two new properties are added to display only available buildings, floors, areas, and spaces while requesting reservations for multiple days and for a single day reservation. The property can be turned\n on/off.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.3 - December 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_eqj_yj2_ynb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_qqn_yj2_ynb\">\n <li class=\"li\">Employees can now schedule their arrival for future dates as well.</li>\n <li class=\"li\">Multiple time zones are now handled efficiently while scheduling an arrival. A setting is added to automatically display the selected building's time zone when scheduling an arrival.</li>\n <li class=\"li\">It is now possible to cancel a single reservation from a multiple-day reservation.</li>\n <li class=\"li\">Two new properties are added to display only available buildings, floors, areas, and spaces while requesting reservations for multiple days and for a single day reservation. The property can be turned\n on/off.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.4 - November 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_zfl_skb_qnb\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_gbs_skb_qnb\">\n <li class=\"li\">From Workplace Safety Management (sn_wsd_core) version 2.1, all updates, and new features are available only on the Workplace Service Portal. The workplace services provided by <span class=\"ph\">ServiceNow®</span> are removed from the Service Portal from Workplace Safety Management (sn_wsd_core) version 2.1.</li>\n <li class=\"li\">The Workplace Case Management Dashboard, Reservation Management Dashboard, and the Visitor Reception Dashboard are now accessible from the Workplace Safety Management application.</li>\n <li class=\"li\">The appearance of the Workplace Service Portal/Service Portal My request page is changed from the Paris release.</li>\n <li class=\"li\">The reservation check-in time duration has been modified. A reservation must now be checked in within 30 minutes from the reservation start time, otherwise, the reservation is canceled.</li>\n <li class=\"li\">The mobile web interface has been improved in the Now Mobile app.</li>\n <li class=\"li\">The Workplace Services Catalog can also be accessed from the Now Mobile app homepage.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.3 - October 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_yfl_t14_gnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_pxz_t14_gnb\">\n <li class=\"li\">A Workplace services portal with all the workplace service delivery related features</li>\n <li class=\"li\">Knowledge management to create and manage Knowledge articles for workplace services</li>\n <li class=\"li\">Check in and check out a reservation</li>\n </ul></li>\n <li class=\"li\">Changed: Restrict employees from making shift based reservation if they are not part of that shift</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - September 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_k2p_s3g_wmb\">\n <li class=\"li\">No updates from v1.4.3 to v2.0.0</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.3 - August 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_j2k_ck3_smb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_zjv_ck3_smb\">\n <li class=\"li\">Workplace managers can add a space to a shift ahead of time and allocate spaces to users.</li>\n <li class=\"li\">Workplace managers can use the same schedule for multiple shifts. In previous release versions, workplace managers needed to create a schedule for each shift.</li>\n <li class=\"li\">Workplace managers can close down a building, which will cancel all future reservations and disallow new reservations from being made until the building is reopened.</li>\n <li class=\"li\">Localization for features from the August 6 release.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - August 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_l4y_ytj_4mb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_ujf_ztj_4mb\">\n <li class=\"li\">Use the floor map upload to update existing records in Space Administration Tables, including the following changes:<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_slv_ztj_4mb\">\n <li class=\"li\">Preview updates before committing changes</li>\n <li class=\"li\">Changes are logged from any upload events</li>\n </ul></li>\n <li class=\"li\">Localization for features from the July 23 release</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.2 - July 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_g1h_jnm_kmb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_o4r_jnm_kmb\">\n <li class=\"li\">Workplace manager experience<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_kbs_knm_kmb\">\n <li class=\"li\">The workplace team can use the Workplace Manager Dashboard to:<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_pm3_lnm_kmb\">\n <li class=\"li\">Review pending workplace requests</li>\n <li class=\"li\">Analyze available capacity for today (spaces and areas)</li>\n <li class=\"li\">Monitor today's arrival entries</li>\n <li class=\"li\">Review the trend of unassigned cleaning tasks</li>\n <li class=\"li\">Analyze space utilization using today's reservations by shifts</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Bulk assignment of workspaces<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_mw4_pnm_kmb\">\n <li class=\"li\">Use shifts to create space reservations for multiple employees at once</li>\n <li class=\"li\">Assign spaces at a department level by adding employees from a specific department to a shift</li>\n <li class=\"li\">Make reservations for employees in bulk with a single click</li>\n </ul></li>\n <li class=\"li\">Auto-assignment of workspaces<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_h2d_snm_kmb\">\n <li class=\"li\">Employees' designated workspaces are automatically reserved for them based on the workplace user profile definitions</li>\n <li class=\"li\">Workplace location details of the employee are auto-populated on the self-service reservation forms</li>\n <li class=\"li\">Employees can select just the date, time, and/or shift on the reservation forms and a workspace will be auto-assigned to them</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.2 - July 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_mwc_vg4_gmb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_bxh_vg4_gmb\">\n <li class=\"li\">Additional roles<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_elx_vg4_gmb\">\n <li class=\"li\">Shift owner: Has visibility into details and workspace reservations for the shifts they own</li>\n <li class=\"li\">Workplace user: Employee who accesses the self-service for reservations</li>\n </ul></li>\n <li class=\"li\">Reserve an area: Define capacity for an area of a floor to facilitate area reservations for employees. Employees can work from any available space from that area when they return to office. You can also use\n this feature to define and manage capacity for other workspaces, such as neighborhoods.</li>\n <li class=\"li\">Campus-level shifts: If a shift applies to all the buildings, floors, and spaces in a campus, you can associate a shift directly to the campus.</li>\n <li class=\"li\">Schedule arrivals: Define arrival times at various locations of your workplace. Employees can schedule their arrival to these locations at one of the defined times so you can avoid large gatherings or long\n waiting lines.</li>\n <li class=\"li\">Floor plans<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_dld_1h4_gmb\">\n <li class=\"li\">Added a legend on the map to indicate the availability of the workspaces on each floor</li>\n <li class=\"li\">Hover the cursor over a booked space to see who the reservation is for</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.4 - June 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_i14_vyy_1mb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_rc5_vyy_1mb\">\n <li class=\"li\">Floor maps feature<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_rwl_wyy_1mb\">\n <li class=\"li\">Upload a floor map into ServiceNow. Only the AutoCAD .dxf format is supported.</li>\n <li class=\"li\">Populate Space Administration tables by uploading floor maps</li>\n <li class=\"li\">Render floor maps inside Workplace Safety Management</li>\n <li class=\"li\">Show reservable vs. non-reservable spaces on floor maps</li>\n <li class=\"li\">Show all definable locations on a floor map (for example, campus, building, floor, areas, spaces)</li>\n </ul></li>\n <li class=\"li\">Employee self-reservations for workspaces<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_glf_fsm_bmb\">\n <li class=\"li\">Make single or multi-day workspace reservations</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - June 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_awr_vzb_xlb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_srj_xzb_xlb\">\n <li class=\"li\">4 new record producers are available for workplace managers:<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_utz_xzb_xlb\">\n <li class=\"li\">Add a Shift: Create a shift from the portal.</li>\n <li class=\"li\">Add a Task: Create ad-hoc and scheduled tasks from the portal. One task can be created per record producer submission.</li>\n <li class=\"li\">Reserve a space: Reserve a space for employees who are allocated to a shift.</li>\n <li class=\"li\">Add a planned task definition: Create planned tasks definitions without needing to go to the platform view.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_ydk_k1c_xlb\">\n <li class=\"li\">Updated workplace manager dashboard: Provides a capacity view and a workplace tasks view, based on site.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.9 - May 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hr-workplace-safety-management__ul_ulq_jfw_gnb\">\n <li class=\"li\">With the <span class=\"ph\">Workplace Core</span> application, quickly configure sanitized and socially distanced workspaces for the return of employees. With department leaders, workplace service managers can reserve\n available workspaces for employees in shifts. Workspaces can be scheduled for disinfection before and after these shifts. With reports and dashboards, workplace managers can view how much of the available workspaces\n have been reserved. Workplace managers also have a real-time view of all cleaning task statuses, including a full audit trail history.</li>\n </ul></dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-workplace-safety-management__section_ynx_1kn_dmb\"><h2 id=\"d425186e830\" class=\"title sectiontitle\">Notice regarding use by organizations</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Organization utilizing this application. Organizations agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Organizations remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Organizations' specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-hr-workplace-safety-management__section_yvn_ckn_dmb\"><h2 id=\"d425186e848\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to government employees in their individual capacities. Use of\n the application does not modify any existing, or future entitlements or payment obligations\n for <span class=\"ph\">ServiceNow</span> software or applications otherwise purchased by the\n government agency. <span class=\"ph\">ServiceNow</span> shall not be responsible for any\n implementation or configuration costs associated with use of the application unless\n separately purchased. Government customers are solely responsible to confirm with the\n agency’s Ethics Office or its authorized representative that acceptance and usage of the\n application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Workplace Core release notes
Version history for the Workplace Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.17.0 - February 2024
* Changed: The Workplace Manager Dashboard can now be accessed from the Workplace Central workspace. Customers who have installed 2.16.1 or earlier versions of the app can still access the old version of the
dashboard. Customers installing the app for the first time from 2.17.0 version onwards can access the dashboard in Workplace Central only.
* Fixed:
+ Clicking the view task-link in the email used on mobile opens the new task form.
+ Requesting a Workplace service activity did not trigger the approval after adding a custom field used in the process.
+ Improved translations for labels used between Knowledge Base and Location Directory.
+ General translation improvements.
* Removed: The Workplace dashboard has been deprecated. Customers who have downloaded the 2.15.0 or any older version will continue to have the dashboard and can continue to use it. Customers who have download
2.16.1 or newer version of the app will NOT have the dashboard.
#### Version 2.16.2 - January 2024
Security fixes.
#### Version 2.16.1 - November 2023
* New:
+ The following workplace profile enhancements have been added:
- A new table is introduced to consolidate multiple workplace profiles created for an employee.
- You can now set one workplace profile as Primary for an employee.
* Changed:
+ A fix script is added to support and facilitate the migration of an employee's multiple workplace profiles to the new m2m table for existing customers.
+ It is now allowed to create or update workplace profile records with Allocation and Assignment type anomalies.
* Fixed:
+ Earlier, the Workplace Manager Dashboard did not display any data during impersonation. This issue has been fixed.
+ Implemented optimizations and fixes to enhance page load performance.
#### Version 2.15.0 - August 2023
New: The application got renamed from Workplace Safety Management to Workplace Core. There are no changes in functionality.
#### Version 2.14.1 - May 2023
* New: Use alphabetical or apply a custom sorting to the location, floor, area, and neighborhood selectors in the Location Directory.
* Fixed:
+ Earlier, the capacity ratio was not pushed down from floor to space level. This has been fixed.
+ Earlier, generating QR codes from space type set the description to undefined. This has been fixed.
+ Earlier, when using Mappedin maps, it was not possible to click on the horizontal cards. This has been fixed.
#### Version 2.13.2 - March 2023
The release notes of the related plugins can be viewed on the respective plugin's release notes.
#### Version 2.13.1 - February 2023
* Changed
+ Default email templates are updated to match the next experience content and style guidelines. The new templates are installed beside the old ones in cases the old ones already exist on the instance.
+ Updated, where possible, the BRs to fetch location-related information using getValue instead of getRefRecord.
* Removed: Workplace Service Items cannot be added through the related list on the Rooms-table.
#### Version 2.12.1 - November 2022
Changed: Added performance optimizations while loading the location directory.
#### Version 2.11.1 - August 2022
Fixed: Workplace Services, Workplace Service Items, and Service Item sub category were not marked for translation.
#### Version 2.10.3 - July 2022
Fixed: The DXF floor map will now load without any issues when requesting a space using the record producer.
#### Version 2.10.1 - May 2022
* New
+ Make the Locations table structure available in the Workplace Safety Management Location tables.
- Migrate existing location types to the Workplace location tables.
- For new entries in the Workplace tables, the location type is automatically set based on the configuration.
* Changed: To improve translations, a 'Title' field is introduced on the request forms and on other pages (e.g. in the floor picker searching for availability).
* Fixed: Earlier, employees were not always assigned with the workplace user role when using client role assignments. This has been fixed now.
#### Version 2.9.2 - February 2022
* New
+ A new Approval definitions module is available to configure custom approval flows for reservations.
- You can manage and set various approvers, prioritizations, and multi-step approvals.
- You can define approvers for workplace cases and reservations.
* Changed: The existing Approval Options in Workplace Case Management are migrated as Performer Criteria in Workplace Safety Management.
* Fixed
+ The ACLs from different Workplace Service Delivery applications will no longer affect the normal template users who access template records.
+ The space import will no longer fail if an end point or start point is not defined in a dxf entity.
#### Version 2.8.1 - December 2021
* New: A new module is introduced to enable users to generate and print QR codes for spaces.
#### Version 2.7.5 - October 2021
* New: Additional support has been added to support all the 22 languages that are currently available across the ServiceNow AI Platform.
#### Version 2.7.2 - September 2021
* New
+ All the workplace services provided by ServiceNow can now be accessed from the Employee Center – A single unified portal for multi-department service delivery.
+ Workplace contents are now classified as quick links, sections, and widgets under the Workplace main menu for both desktop and mobile experiences
#### Version 2.6.1 - June 2021
* New
+ As a workspace manager, you can identify duplicate space names on a floor of a building. You can view the list of duplicate spaces created on that floor and make changes if required.
#### Version 2.5.3 - March 2021
* New:
+ You can now configure new space types in Space Type Configurations.
+ You can block a workplace location for a specific period. The workplace location will be unavailable for reservation during this period.
* Changed:
+ In the Workplace Service Delivery - Suite, from Workplace Safety Management[workplace-safety-management] version 2.5.3, the Space type (space\_type) choice field is depreciated. After the upgrade, Space types
are configured in the Space Type Configuration menu option. The Space type (space\_type) field is migrated as Space type (location\_type) field in the Space table [sn\_wsd\_core\_space]. Customers having
customization on the depreciated Space type (space\_type) field are advised to manually migrate their flow to use the new Space type (location\_type) field. A new fix script, 'Populate Location Type from Space
Type' is introduced to execute the scheduled job - 'Populate location\_type from space\_type' on the Space table [sn\_wsd\_core\_space] to migrate the depreciated Space type (space\_type) field value to the new Space
type (location\_type) field. The Workplace Service portal home page text is changed.
#### Version 2.3.3 - January 2021
* New:
+ Employees can now schedule their arrival for future dates as well.
+ Multiple time zones are now handled efficiently while scheduling an arrival. A setting is added to automatically display the selected building's time zone when scheduling an arrival.
+ It is now possible to cancel a single reservation from a multiple-day reservation.
+ Two new properties are added to display only available buildings, floors, areas, and spaces while requesting reservations for multiple days and for a single day reservation. The property can be turned
on/off.
#### Version 2.3.3 - December 2020
* New:
+ Employees can now schedule their arrival for future dates as well.
+ Multiple time zones are now handled efficiently while scheduling an arrival. A setting is added to automatically display the selected building's time zone when scheduling an arrival.
+ It is now possible to cancel a single reservation from a multiple-day reservation.
+ Two new properties are added to display only available buildings, floors, areas, and spaces while requesting reservations for multiple days and for a single day reservation. The property can be turned
on/off.
#### Version 2.2.4 - November 2020
* Changed:
+ From Workplace Safety Management (sn\_wsd\_core) version 2.1, all updates, and new features are available only on the Workplace Service Portal. The workplace services provided by ServiceNow® are removed from the Service Portal from Workplace Safety Management (sn\_wsd\_core) version 2.1.
+ The Workplace Case Management Dashboard, Reservation Management Dashboard, and the Visitor Reception Dashboard are now accessible from the Workplace Safety Management application.
+ The appearance of the Workplace Service Portal/Service Portal My request page is changed from the Paris release.
+ The reservation check-in time duration has been modified. A reservation must now be checked in within 30 minutes from the reservation start time, otherwise, the reservation is canceled.
+ The mobile web interface has been improved in the Now Mobile app.
+ The Workplace Services Catalog can also be accessed from the Now Mobile app homepage.
#### Version 2.0.3 - October 2020
* New:
+ A Workplace services portal with all the workplace service delivery related features
+ Knowledge management to create and manage Knowledge articles for workplace services
+ Check in and check out a reservation
* Changed: Restrict employees from making shift based reservation if they are not part of that shift
#### Version 2.0.0 - September 2020
* No updates from v1.4.3 to v2.0.0
#### Version 1.4.3 - August 2020
* New:
+ Workplace managers can add a space to a shift ahead of time and allocate spaces to users.
+ Workplace managers can use the same schedule for multiple shifts. In previous release versions, workplace managers needed to create a schedule for each shift.
+ Workplace managers can close down a building, which will cancel all future reservations and disallow new reservations from being made until the building is reopened.
+ Localization for features from the August 6 release.
#### Version 1.4.0 - August 2020
* New:
+ Use the floor map upload to update existing records in Space Administration Tables, including the following changes:
- Preview updates before committing changes
- Changes are logged from any upload events
+ Localization for features from the July 23 release
#### Version 1.3.2 - July 2020
* New:
+ Workplace manager experience
- The workplace team can use the Workplace Manager Dashboard to:
* Review pending workplace requests
* Analyze available capacity for today (spaces and areas)
* Monitor today's arrival entries
* Review the trend of unassigned cleaning tasks
* Analyze space utilization using today's reservations by shifts
+ Bulk assignment of workspaces
- Use shifts to create space reservations for multiple employees at once
- Assign spaces at a department level by adding employees from a specific department to a shift
- Make reservations for employees in bulk with a single click
+ Auto-assignment of workspaces
- Employees' designated workspaces are automatically reserved for them based on the workplace user profile definitions
- Workplace location details of the employee are auto-populated on the self-service reservation forms
- Employees can select just the date, time, and/or shift on the reservation forms and a workspace will be auto-assigned to them
#### Version 1.2.2 - July 2020
* New:
+ Additional roles
- Shift owner: Has visibility into details and workspace reservations for the shifts they own
- Workplace user: Employee who accesses the self-service for reservations
+ Reserve an area: Define capacity for an area of a floor to facilitate area reservations for employees. Employees can work from any available space from that area when they return to office. You can also use
this feature to define and manage capacity for other workspaces, such as neighborhoods.
+ Campus-level shifts: If a shift applies to all the buildings, floors, and spaces in a campus, you can associate a shift directly to the campus.
+ Schedule arrivals: Define arrival times at various locations of your workplace. Employees can schedule their arrival to these locations at one of the defined times so you can avoid large gatherings or long
waiting lines.
+ Floor plans
- Added a legend on the map to indicate the availability of the workspaces on each floor
- Hover the cursor over a booked space to see who the reservation is for
#### Version 1.1.4 - June 2020
* New:
+ Floor maps feature
- Upload a floor map into ServiceNow. Only the AutoCAD .dxf format is supported.
- Populate Space Administration tables by uploading floor maps
- Render floor maps inside Workplace Safety Management
- Show reservable vs. non-reservable spaces on floor maps
- Show all definable locations on a floor map (for example, campus, building, floor, areas, spaces)
+ Employee self-reservations for workspaces
- Make single or multi-day workspace reservations
#### Version 1.1.1 - June 2020
* New:
+ 4 new record producers are available for workplace managers:
- Add a Shift: Create a shift from the portal.
- Add a Task: Create ad-hoc and scheduled tasks from the portal. One task can be created per record producer submission.
- Reserve a space: Reserve a space for employees who are allocated to a shift.
- Add a planned task definition: Create planned tasks definitions without needing to go to the platform view.
* Changed:
+ Updated workplace manager dashboard: Provides a capacity view and a workplace tasks view, based on site.
#### Version 1.0.9 - May 2020
* With the Workplace Core application, quickly configure sanitized and socially distanced workspaces for the return of employees. With department leaders, workplace service managers can reserve
available workspaces for employees in shifts. Workspaces can be scheduled for disinfection before and after these shifts. With reports and dashboards, workplace managers can view how much of the available workspaces
have been reserved. Workplace managers also have a real-time view of all cleaning task statuses, including a full audit trail history.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Workplace Core release notes
description: Version history for the Workplace Core on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Workplace Core release notes
Version history for the Workplace Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.17.0 - February 2024
* Changed: The Workplace Manager Dashboard can now be accessed from the Workplace Central workspace. Customers who have installed 2.16.1 or earlier versions of the app can still access the old version of the
dashboard. Customers installing the app for the first time from 2.17.0 version onwards can access the dashboard in Workplace Central only.
* Fixed:
+ Clicking the view task-link in the email used on mobile opens the new task form.
+ Requesting a Workplace service activity did not trigger the approval after adding a custom field used in the process.
+ Improved translations for labels used between Knowledge Base and Location Directory.
+ General translation improvements.
* Removed: The Workplace dashboard has been deprecated. Customers who have downloaded the 2.15.0 or any older version will continue to have the dashboard and can continue to use it. Customers who have download
2.16.1 or newer version of the app will NOT have the dashboard.
#### Version 2.16.2 - January 2024
Security fixes.
#### Version 2.16.1 - November 2023
* New:
+ The following workplace profile enhancements have been added:
- A new table is introduced to consolidate multiple workplace profiles created for an employee.
- You can now set one workplace profile as Primary for an employee.
* Changed:
+ A fix script is added to support and facilitate the migration of an employee's multiple workplace profiles to the new m2m table for existing customers.
+ It is now allowed to create or update workplace profile records with Allocation and Assignment type anomalies.
* Fixed:
+ Earlier, the Workplace Manager Dashboard did not display any data during impersonation. This issue has been fixed.
+ Implemented optimizations and fixes to enhance page load performance.
#### Version 2.15.0 - August 2023
New: The application got renamed from Workplace Safety Management to Workplace Core. There are no changes in functionality.
#### Version 2.14.1 - May 2023
* New: Use alphabetical or apply a custom sorting to the location, floor, area, and neighborhood selectors in the Location Directory.
* Fixed:
+ Earlier, the capacity ratio was not pushed down from floor to space level. This has been fixed.
+ Earlier, generating QR codes from space type set the description to undefined. This has been fixed.
+ Earlier, when using Mappedin maps, it was not possible to click on the horizontal cards. This has been fixed.
#### Version 2.13.2 - March 2023
The release notes of the related plugins can be viewed on the respective plugin's release notes.
#### Version 2.13.1 - February 2023
* Changed
+ Default email templates are updated to match the next experience content and style guidelines. The new templates are installed beside the old ones in cases the old ones already exist on the instance.
+ Updated, where possible, the BRs to fetch location-related information using getValue instead of getRefRecord.
* Removed: Workplace Service Items cannot be added through the related list on the Rooms-table.
#### Version 2.12.1 - November 2022
Changed: Added performance optimizations while loading the location directory.
#### Version 2.11.1 - August 2022
Fixed: Workplace Services, Workplace Service Items, and Service Item sub category were not marked for translation.
#### Version 2.10.3 - July 2022
Fixed: The DXF floor map will now load without any issues when requesting a space using the record producer.
#### Version 2.10.1 - May 2022
* New
+ Make the Locations table structure available in the Workplace Safety Management Location tables.
- Migrate existing location types to the Workplace location tables.
- For new entries in the Workplace tables, the location type is automatically set based on the configuration.
* Changed: To improve translations, a 'Title' field is introduced on the request forms and on other pages (e.g. in the floor picker searching for availability).
* Fixed: Earlier, employees were not always assigned with the workplace user role when using client role assignments. This has been fixed now.
#### Version 2.9.2 - February 2022
* New
+ A new Approval definitions module is available to configure custom approval flows for reservations.
- You can manage and set various approvers, prioritizations, and multi-step approvals.
- You can define approvers for workplace cases and reservations.
* Changed: The existing Approval Options in Workplace Case Management are migrated as Performer Criteria in Workplace Safety Management.
* Fixed
+ The ACLs from different Workplace Service Delivery applications will no longer affect the normal template users who access template records.
+ The space import will no longer fail if an end point or start point is not defined in a dxf entity.
#### Version 2.8.1 - December 2021
* New: A new module is introduced to enable users to generate and print QR codes for spaces.
#### Version 2.7.5 - October 2021
* New: Additional support has been added to support all the 22 languages that are currently available across the ServiceNow AI Platform.
#### Version 2.7.2 - September 2021
* New
+ All the workplace services provided by ServiceNow can now be accessed from the Employee Center – A single unified portal for multi-department service delivery.
+ Workplace contents are now classified as quick links, sections, and widgets under the Workplace main menu for both desktop and mobile experiences
#### Version 2.6.1 - June 2021
* New
+ As a workspace manager, you can identify duplicate space names on a floor of a building. You can view the list of duplicate spaces created on that floor and make changes if required.
#### Version 2.5.3 - March 2021
* New:
+ You can now configure new space types in Space Type Configurations.
+ You can block a workplace location for a specific period. The workplace location will be unavailable for reservation during this period.
* Changed:
+ In the Workplace Service Delivery - Suite, from Workplace Safety Management[workplace-safety-management] version 2.5.3, the Space type (space\_type) choice field is depreciated. After the upgrade, Space types
are configured in the Space Type Configuration menu option. The Space type (space\_type) field is migrated as Space type (location\_type) field in the Space table [sn\_wsd\_core\_space]. Customers having
customization on the depreciated Space type (space\_type) field are advised to manually migrate their flow to use the new Space type (location\_type) field. A new fix script, 'Populate Location Type from Space
Type' is introduced to execute the scheduled job - 'Populate location\_type from space\_type' on the Space table [sn\_wsd\_core\_space] to migrate the depreciated Space type (space\_type) field value to the new Space
type (location\_type) field. The Workplace Service portal home page text is changed.
#### Version 2.3.3 - January 2021
* New:
+ Employees can now schedule their arrival for future dates as well.
+ Multiple time zones are now handled efficiently while scheduling an arrival. A setting is added to automatically display the selected building's time zone when scheduling an arrival.
+ It is now possible to cancel a single reservation from a multiple-day reservation.
+ Two new properties are added to display only available buildings, floors, areas, and spaces while requesting reservations for multiple days and for a single day reservation. The property can be turned
on/off.
#### Version 2.3.3 - December 2020
* New:
+ Employees can now schedule their arrival for future dates as well.
+ Multiple time zones are now handled efficiently while scheduling an arrival. A setting is added to automatically display the selected building's time zone when scheduling an arrival.
+ It is now possible to cancel a single reservation from a multiple-day reservation.
+ Two new properties are added to display only available buildings, floors, areas, and spaces while requesting reservations for multiple days and for a single day reservation. The property can be turned
on/off.
#### Version 2.2.4 - November 2020
* Changed:
+ From Workplace Safety Management (sn\_wsd\_core) version 2.1, all updates, and new features are available only on the Workplace Service Portal. The workplace services provided by ServiceNow® are removed from the Service Portal from Workplace Safety Management (sn\_wsd\_core) version 2.1.
+ The Workplace Case Management Dashboard, Reservation Management Dashboard, and the Visitor Reception Dashboard are now accessible from the Workplace Safety Management application.
+ The appearance of the Workplace Service Portal/Service Portal My request page is changed from the Paris release.
+ The reservation check-in time duration has been modified. A reservation must now be checked in within 30 minutes from the reservation start time, otherwise, the reservation is canceled.
+ The mobile web interface has been improved in the Now Mobile app.
+ The Workplace Services Catalog can also be accessed from the Now Mobile app homepage.
#### Version 2.0.3 - October 2020
* New:
+ A Workplace services portal with all the workplace service delivery related features
+ Knowledge management to create and manage Knowledge articles for workplace services
+ Check in and check out a reservation
* Changed: Restrict employees from making shift based reservation if they are not part of that shift
#### Version 2.0.0 - September 2020
* No updates from v1.4.3 to v2.0.0
#### Version 1.4.3 - August 2020
* New:
+ Workplace managers can add a space to a shift ahead of time and allocate spaces to users.
+ Workplace managers can use the same schedule for multiple shifts. In previous release versions, workplace managers needed to create a schedule for each shift.
+ Workplace managers can close down a building, which will cancel all future reservations and disallow new reservations from being made until the building is reopened.
+ Localization for features from the August 6 release.
#### Version 1.4.0 - August 2020
* New:
+ Use the floor map upload to update existing records in Space Administration Tables, including the following changes:
- Preview updates before committing changes
- Changes are logged from any upload events
+ Localization for features from the July 23 release
#### Version 1.3.2 - July 2020
* New:
+ Workplace manager experience
- The workplace team can use the Workplace Manager Dashboard to:
* Review pending workplace requests
* Analyze available capacity for today (spaces and areas)
* Monitor today's arrival entries
* Review the trend of unassigned cleaning tasks
* Analyze space utilization using today's reservations by shifts
+ Bulk assignment of workspaces
- Use shifts to create space reservations for multiple employees at once
- Assign spaces at a department level by adding employees from a specific department to a shift
- Make reservations for employees in bulk with a single click
+ Auto-assignment of workspaces
- Employees' designated workspaces are automatically reserved for them based on the workplace user profile definitions
- Workplace location details of the employee are auto-populated on the self-service reservation forms
- Employees can select just the date, time, and/or shift on the reservation forms and a workspace will be auto-assigned to them
#### Version 1.2.2 - July 2020
* New:
+ Additional roles
- Shift owner: Has visibility into details and workspace reservations for the shifts they own
- Workplace user: Employee who accesses the self-service for reservations
+ Reserve an area: Define capacity for an area of a floor to facilitate area reservations for employees. Employees can work from any available space from that area when they return to office. You can also use
this feature to define and manage capacity for other workspaces, such as neighborhoods.
+ Campus-level shifts: If a shift applies to all the buildings, floors, and spaces in a campus, you can associate a shift directly to the campus.
+ Schedule arrivals: Define arrival times at various locations of your workplace. Employees can schedule their arrival to these locations at one of the defined times so you can avoid large gatherings or long
waiting lines.
+ Floor plans
- Added a legend on the map to indicate the availability of the workspaces on each floor
- Hover the cursor over a booked space to see who the reservation is for
#### Version 1.1.4 - June 2020
* New:
+ Floor maps feature
- Upload a floor map into ServiceNow. Only the AutoCAD .dxf format is supported.
- Populate Space Administration tables by uploading floor maps
- Render floor maps inside Workplace Safety Management
- Show reservable vs. non-reservable spaces on floor maps
- Show all definable locations on a floor map (for example, campus, building, floor, areas, spaces)
+ Employee self-reservations for workspaces
- Make single or multi-day workspace reservations
#### Version 1.1.1 - June 2020
* New:
+ 4 new record producers are available for workplace managers:
- Add a Shift: Create a shift from the portal.
- Add a Task: Create ad-hoc and scheduled tasks from the portal. One task can be created per record producer submission.
- Reserve a space: Reserve a space for employees who are allocated to a shift.
- Add a planned task definition: Create planned tasks definitions without needing to go to the platform view.
* Changed:
+ Updated workplace manager dashboard: Provides a capacity view and a workplace tasks view, based on site.
#### Version 1.0.9 - May 2020
* With the Workplace Core application, quickly configure sanitized and socially distanced workspaces for the return of employees. With department leaders, workplace service managers can reserve
available workspaces for employees in shifts. Workspaces can be scheduled for disinfection before and after these shifts. With reports and dashboards, workplace managers can view how much of the available workspaces
have been reserved. Workplace managers also have a real-time view of all cleaning task statuses, including a full audit trail history.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-hr.html | ServiceNow Store - HR Service Delivery release notes | The ServiceNow Store contains HR Service Delivery applications. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr.html"><body id="store-rn-hr"><main role="main"><article role="article" class="dita" id="store-rn-hr" aria-labelledby="title_store-rn-hr">
<h1 class="title topictitle1" id="title_store-rn-hr"><span class="ph">ServiceNow Store</span> - <span class="ph">HR Service Delivery</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains <span class="ph">HR Service Delivery</span> applications.</p>
<section class="section" id="store-rn-hr__section_vn5_1cb_lhb">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
<section class="section" id="store-rn-hr__section_qc3_1bk_4mb">
<div class="p"><div class="note note note_note"><span class="note__title">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class="ph">ServiceNow®</span>
<span class="ph">Safe Workplace suite</span> application.</div></div>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-admin-ws-service-providers.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-admin-ws-service-providers.html">Admin Workspace for Service Providers (SPs) release notes</a><p class="shortdesc">Version history for the Admin Workspace for Service Providers (SPs) application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-applicant-center.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-applicant-center.html">Applicant Center release notes</a><p class="shortdesc">Version history for the <span class="ph">Applicant Center</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-SAP-concur.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-SAP-concur.html">Approvals Hub integration with SAP Concur release notes</a><p class="shortdesc">Version history for the Approvals Hub integration with SAP Concur application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-workday.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-workday.html">Approvals Hub integration with Workday release notes</a><p class="shortdesc">Version history for the Approvals Hub integration with Workday application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-agent-workspace-hr-case-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-agent-workspace-hr-case-mgmt.html">Agent Workspace for HR Case Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Agent Workspace</span> for HR Case Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-alumni-service-center.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-alumni-service-center.html">Alumni Center release notes</a><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span> <span class="ph">Alumni Center</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-career-assessment.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-career-assessment.html">Career Assessment release notes</a><p class="shortdesc">Version history for the Career Assessment Application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-egd-activities.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-egd-activities.html">Career Conversations release notes</a><p class="shortdesc">Version history for the Career Conversations application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-contact-tracing.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-contact-tracing.html">Contact Tracing release notes</a><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span> <span class="ph">Contact Tracing</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-content-analytics.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-analytics.html">Content Analytics release notes</a><p class="shortdesc">Version history for the Content Analytics application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-content-engagement-employee-center-pro.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-engagement-employee-center-pro.html">Content engagement for Employee Center Pro release notes</a><p class="shortdesc">Version history for the <span class="ph">Content engagement</span> for <span class="ph">Employee Center Pro</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-content-experiences.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-experiences.html">Content Experiences release notes</a><p class="shortdesc">Version history for the <span class="ph">Content Experiences</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-content-governance.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-governance.html">Content Governance release notes</a><p class="shortdesc">Version history for the Content Governance application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-content-publishing.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-publishing.html">Content Publishing release notes</a><p class="shortdesc">Version history for the <span class="ph">Content Publishing</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-contractor-service-center.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-contractor-service-center.html">Contractor Service Center release notes</a><p class="shortdesc">Version history for the Contractor Service Center application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-covid-19-global-health-data-set.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-covid-19-global-health-data-set.html">COVID-19 Global Health Data Set release notes</a><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span> <span class="ph">COVID-19 Global Health Data Set</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-credentials-core.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-credentials-core.html">Credentials Core release notes</a><p class="shortdesc">Version history for the Credentials Core application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-credly-spoke.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-credly-spoke.html">Credly Spoke release notes</a><p class="shortdesc">Version history for the Credly Spoke application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-document-template-adobesign.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-document-template-adobesign.html">Document Template integration with AdobeSign release notes</a><p class="shortdesc">Version history for the Document Template Integration with AdobeSign on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-document-template-int-digital-sig-smart-cards.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-document-template-int-digital-sig-smart-cards.html">Document Template integration with Digital Signatures using Smart Cards release notes</a><p class="shortdesc">Version history for the Document Template integration with Digital Signatures using Smart Cards application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-document-template-docusign.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-document-template-docusign.html">Document Template integration with DocuSign release notes</a><p class="shortdesc">Version history for the Document Template integration with <span class="ph">DocuSign</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-document-templates.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-document-templates.html">Document Templates release notes</a><p class="shortdesc">Version history for the <span class="ph">Document Templates</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-bcm-emerg-exp-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-exp-mgmt.html">Emergency Exposure Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Emergency Response Management</span> <span class="ph">Emergency Exposure Management</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-bcm-emerg-outreach.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-outreach.html">Emergency Outreach release notes</a><p class="shortdesc">Version history for the <span class="ph">Emergency Response Management</span> <span class="ph">Emergency Outreach</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-bcm-emerg-self-report.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-self-report.html">Emergency Self Report release notes</a><p class="shortdesc">Version history for the <span class="ph">Emergency Response Management</span> <span class="ph">Emergency Self Report</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-employee-campaigns-workplace-from-fb.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-campaigns-workplace-from-fb.html">Employee Campaigns for Workplace from Facebook release notes</a><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span> <span class="ph">Employee Campaigns for Workplace from Facebook</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-employee-center-integration-zoom.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-integration-zoom.html">Employee Center integration with Zoom release notes</a><p class="shortdesc">Version history for the HR Employee Center integration with Zoom application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-employee-connections.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-connections.html">Employee Connections release notes</a><p class="shortdesc">Version history for the Employee Connections on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-employee-experience-foundation.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-experience-foundation.html">Employee Experience Foundation release notes</a><p class="shortdesc">Version history for the Employee Experience Foundation application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-employee-exp-taxonomy.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-exp-taxonomy.html">Employee experience taxonomy release notes</a><p class="shortdesc">Version history for the Employee experience taxonomy application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-employee-goals.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-goals.html">Employee Goals release notes</a><p class="shortdesc">Version history for the Employee Goals application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-employee-health-screening.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-health-screening.html">Employee Health Screening release notes</a><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span> <span class="ph">Employee Health Screening</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html">Employee Profile release notes</a><p class="shortdesc">Version history for the Employee Profile application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-core.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-core.html">Employee Readiness Core release notes</a><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span> <span class="ph">Employee Readiness Core</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-surveys.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-surveys.html">Employee Readiness Surveys release notes</a><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span> <span class="ph">Employee Readiness Surveys</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-employee-travel-safety.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-travel-safety.html">Employee Travel Safety release notes</a><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span> <span class="ph">Employee Travel Safety</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-enterprise-employee-experience-pack.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-enterprise-employee-experience-pack.html">Enterprise Employee Experience Pack release notes</a><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span> Enterprise Employee Experience Pack on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-enterprise-service-mgmt-framework.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-enterprise-service-mgmt-framework.html">Enterprise Service Management Integrations Framework release notes</a><p class="shortdesc">Version history for the <span class="ph">Enterprise Service Management Integrations Framework</span> integrations on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-er-integration-navex.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-er-integration-navex.html">Employee Relations integration with Navex Ethicspoint release notes</a><p class="shortdesc">Version history for the ER integration with NAVEX application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-health-safety-testing.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-testing.html">Health and Safety Testing release notes</a><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span> <span class="ph">Health and Safety Testing</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-hiring-connector.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hiring-connector.html">Hiring Connector release notes</a><p class="shortdesc">Version history for the <span class="ph">Hiring</span> Connector application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-hiring-core.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hiring-core.html">Hiring Core release notes</a><p class="shortdesc">Version history for the Hiring Core application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-hiring-tab.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hiring-tab.html">Hiring tab release notes</a><p class="shortdesc">Version history for the <span class="ph">Hiring</span> tab on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-oracle-hcm.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-oracle-hcm.html">HR Service Delivery Advanced Integration with Oracle HCM release notes</a><p class="shortdesc">Version history for the HR Service Delivery Advanced Integration with Oracle HCM application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-workday.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-workday.html">HR Service Delivery Advanced Integration with Workday release notes</a><p class="shortdesc">Version history for the HR Service Delivery Advanced Integration with Workday on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-hrsd-healthcare.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-healthcare.html">HR Service Delivery for Healthcare release notes</a><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span> for Healthcare on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-hrsd-ms-365.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-ms-365.html">HR Service Delivery for Microsoft 365 release notes</a><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span> for <span class="ph">Microsoft 365</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-mobile.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-mobile.html">HR Service Delivery for mobile release notes</a><p class="shortdesc">Version history for the HR Service Delivery for mobile on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-hrsd-process-mining-content-pack.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-process-mining-content-pack.html">HR Service Delivery for Process Mining Content Pack release notes</a><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span> for Process Mining Content Pack application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-integration-with-cornerstone-ondemand.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-integration-with-cornerstone-ondemand.html">HR Service Delivery Integration with Cornerstone OnDemand release notes</a><p class="shortdesc">Version history for the HR Service Delivery Integration with Cornerstone OnDemand on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-magnit.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-magnit.html">HR Service Delivery Integration with Magnit release notes</a><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery Integration with Magnit</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-ms-teams.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-ms-teams.html">HR Service Delivery integration with Microsoft Teams release notes</a><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span> integration with <span class="ph">Microsoft Teams</span> application on the <span class="ph">ServiceNow Store</span> .</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-integration-oracle-hcm.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-integration-oracle-hcm.html">HR Service Delivery Integration with Oracle HCM release notes</a><p class="shortdesc">Version history for the HR Service Delivery Integration with Oracle HCM on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-ultimate-kronos-group.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-ultimate-kronos-group.html">HR Service Delivery Integration with Ultimate Kronos Group release notes</a><p class="shortdesc">Version history for the HR Service Delivery Integration with Ultimate Kronos Group on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-workday.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-workday.html">HR Service Delivery Integration with Workday release notes</a><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery Integration with Workday</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-integrations-framework.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-integrations-framework.html">HR Service Delivery Integrations Framework release notes</a><p class="shortdesc">Version history for the HR Service Delivery Integrations Framework on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-nlu-va-conversations.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-nlu-va-conversations.html">HR Service Delivery NLU Model for Virtual Agent Conversations release notes</a><p class="shortdesc">Version history for the HR Service Delivery NLU Model for Virtual Agent Conversations on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-portal-ui-components.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-portal-ui-components.html">HR Service Delivery Portal UI Components release notes</a><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span> Portal UI Components integration on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-va-conversations.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-va-conversations.html">HR Service Delivery Virtual Agent Conversations release notes</a><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span> <span class="ph">Virtual Agent</span> Conversations content on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-taxonomy.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-taxonomy.html">HR taxonomy release notes</a><p class="shortdesc">Version history for the HR taxonomy application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-hr-success-dashboard-indicators.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hr-success-dashboard-indicators.html">HR Success Dashboard indicators release notes</a><p class="shortdesc">Version history for the HR Success Dashboard indicators application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-hrsd-integration-successfactors.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-integration-successfactors.html">HRSD integration with SuccessFactors release notes</a><p class="shortdesc">Version history for the HRSD integration with SuccessFactors application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-process-op-content-pack.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-process-op-content-pack.html">HR Service Delivery Process Mining Content Pack release notes</a><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span> <span class="ph">Process Mining</span> Content Pack application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-service-delivery-integration-workday-learning.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-service-delivery-integration-workday-learning.html">Human Resources Service Delivery Integration with Workday Learning release notes</a><p class="shortdesc">Version history for the Human Resources Service Delivery Integration with Workday Learning application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-impact-value-mgmt-hr.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-impact-value-mgmt-hr.html">Impact Value Management - HR release notes</a><p class="shortdesc">Version history for the Impact Value Management - <span class="ph">HR</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-interview-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-interview-mgmt.html">Interview management release notes</a><p class="shortdesc">Version history for the Interview management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-issue-auto-resolution.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-issue-auto-resolution.html">Issue Auto Resolution for HR release notes</a><p class="shortdesc">Version history for the Issue Auto Resolution for HR application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-journey-accelerator.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-journey-accelerator.html">Journey Accelerator release notes</a><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span> <span class="ph">Journey Accelerator</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-journey-designer.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-journey-designer.html">Journey designer release notes</a><p class="shortdesc">Version history for the <span class="ph">Journey designer</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-guided-self-service-employee-center.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-guided-self-service-employee-center.html">Guided Self-Service in Employee Center release notes</a><p class="shortdesc">Version history for the Guided Self-Service in <span class="ph">Employee Center</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/employee-service-management/store-rn-esm-leader-hub.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-leader-hub.html">Leader Hub release notes</a><p class="shortdesc">Version history for the Leader Hub application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-learning.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-learning.html">Learning release notes</a><p class="shortdesc">Version history for the Learning application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-learning-core.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-learning-core.html">Learning Core release notes</a><p class="shortdesc">Version history for the Learning Core on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-learning-posts.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-learning-posts.html">Learning Posts release notes</a><p class="shortdesc">Version history for the <span class="ph">Learning Posts</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-listening-posts.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-listening-posts.html">Listening Posts release notes</a><p class="shortdesc">Version history for the <span class="ph">HR Service Delivery</span> <span class="ph">Listening Posts</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-manager-hub.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-manager-hub.html">Manager Hub release notes</a><p class="shortdesc">Version history for the <span class="ph">Manager Hub</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-egd-mentoring.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-egd-mentoring.html">Mentoring release notes</a><p class="shortdesc">Version history for the Mentoring application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-now-assist-ai-helper-galileo-inside.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-ai-helper-galileo-inside.html">Now Assist AI Helper - Galileo Inside release notes</a><p class="shortdesc">Version history for the <span class="ph">Now Assist</span> AI Helper - Galileo Inside application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-now-assist-employee-experience.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-employee-experience.html">Now Assist for Employee Experience release notes</a><p class="shortdesc">Version history for the <span class="ph">Now Assist</span> for Employee Experience on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-now-assist-health-safety.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-health-safety.html">Now Assist for Health and Safety release notes</a><p class="shortdesc">Version history for the <span class="ph">Now Assist</span> for Health and Safety application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-now-assist-hrsd.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-hrsd.html">Now Assist for HRSD release notes</a><p class="shortdesc">Version history for the <span class="ph">Now Assist for HRSD</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-now-mobile.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-mobile.html">Now Mobile release notes</a><p class="shortdesc">Version history for the Now Mobile application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-opportunity-marketplace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-opportunity-marketplace.html">Opportunity Marketplace release notes</a><p class="shortdesc">Version history for the Opportunity Marketplace application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-pa-content-engagement-analytics.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-pa-content-engagement-analytics.html">Performance Analytics - Content Engagement Analytics release notes</a><p class="shortdesc">Version history for the <span class="ph">Performance Analytics</span> - Content Engagement Analytics application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-pa-portal-analytics.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-pa-portal-analytics.html">Performance Analytics - Portal Analytics release notes</a><p class="shortdesc">Version history for the <span class="ph">Performance Analytics</span> - Portal Analytics application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-proactive-prompts.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-proactive-prompts.html">Proactive Prompts release notes</a><p class="shortdesc">Version history for the <span class="ph">Proactive Prompts</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-recruiter-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-recruiter-workspace.html">Recruiter Workspace release notes</a><p class="shortdesc">Version history for the Recruiter Workspace application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-dashboard.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-dashboard.html">Safe Workplace Dashboard release notes</a><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span> <span class="ph">Safe Workplace Dashboard</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-bcm-erm-now-mobile.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-bcm-erm-now-mobile.html">Safe Workplace for mobile release notes</a><p class="shortdesc">Version history for the <span class="ph"> <span class="ph">Safe Workplace for mobile</span> </span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-suite.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-suite.html">Safe Workplace suite release notes</a><p class="shortdesc">Version history for the <span class="ph">Safe Workplace suite</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-sw-suite-professional.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-sw-suite-professional.html">Safe Workplace suite Professional release notes</a><p class="shortdesc">Version history for the <span class="ph">Safe Workplace suite</span> Professional on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-sn-voice-hrsd.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-sn-voice-hrsd.html">ServiceNow Voice for HR Service Delivery (HRSD) release notes</a><p class="shortdesc">Version history for the <span class="ph">ServiceNow®</span> <span class="ph">Voice</span> for <span class="ph">HR Service Delivery</span> (HRSD) application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-sharepoint-online-search-connector.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-sharepoint-online-search-connector.html">SharePoint Online Search Connector release notes</a><p class="shortdesc">Version history for the HR SharePoint Online Search Connector application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-survey-for-mobile.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-survey-for-mobile.html">Surveys for mobile release notes</a><p class="shortdesc">Version history for the Surveys for mobile on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-egd-core.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-egd-core.html">Talent Development Core release notes</a><p class="shortdesc">Version history for the Employee Growth and Development Core on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-talent-feedback.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-talent-feedback.html">Talent Feedback release notes</a><p class="shortdesc">Version history for the Talent Feedback application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-talent-profile.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-talent-profile.html">Talent Profile release notes</a><p class="shortdesc">Version history for the Talent Profile application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-universal-task.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-universal-task.html">Universal Task release notes</a><p class="shortdesc">Version history for the <span class="ph">Universal Task</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-universal-request-teams.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-universal-request-teams.html">Universal Request integration with Microsoft Teams release notes</a><p class="shortdesc">Version history for the <span class="ph">Universal Request</span> integration with <span class="ph">Microsoft Teams</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-vaccination-status.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-vaccination-status.html">Vaccination Status release notes</a><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span> <span class="ph">Vaccination Status</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-workforce-optimization.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-workforce-optimization.html">Workforce Optimization for HR release notes</a><p class="shortdesc">Version history for the <span class="ph">Workforce Optimization for HR</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-workplace-ppe-inventory-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-workplace-ppe-inventory-mgmt.html">Workplace PPE Inventory Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Safe Workplace</span> <span class="ph">Workplace PPE Inventory Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-workplace-safety-management.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-workplace-safety-management.html">Workplace Core release notes</a><p class="shortdesc">Version history for the <span class="ph">Workplace Core</span> on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-hr.html\"><body id=\"store-rn-hr\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hr\" aria-labelledby=\"title_store-rn-hr\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hr\"><span class=\"ph\">ServiceNow Store</span> - <span class=\"ph\">HR Service Delivery</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">The <span class=\"ph\">ServiceNow Store</span> contains <span class=\"ph\">HR Service Delivery</span> applications.</p>\n <section class=\"section\" id=\"store-rn-hr__section_vn5_1cb_lhb\">\n <span class=\"ph\">Visit the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n <section class=\"section\" id=\"store-rn-hr__section_qc3_1bk_4mb\">\n <div class=\"p\"><div class=\"note note note_note\"><span class=\"note__title\">Note:</span> To automatically install all the Safe Workplace applications at once, download the <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">Safe Workplace suite</span> application.</div></div>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-admin-ws-service-providers.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-admin-ws-service-providers.html\">Admin Workspace for Service Providers (SPs) release notes</a><p class=\"shortdesc\">Version history for the Admin Workspace for Service Providers (SPs) application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-applicant-center.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-applicant-center.html\">Applicant Center release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Applicant Center</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-SAP-concur.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-SAP-concur.html\">Approvals Hub integration with SAP Concur release notes</a><p class=\"shortdesc\">Version history for the Approvals Hub integration with SAP Concur application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-workday.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-approvals-hub-integration-workday.html\">Approvals Hub integration with Workday release notes</a><p class=\"shortdesc\">Version history for the Approvals Hub integration with Workday application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-agent-workspace-hr-case-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-agent-workspace-hr-case-mgmt.html\">Agent Workspace for HR Case Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Agent Workspace</span> for HR Case Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-alumni-service-center.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-alumni-service-center.html\">Alumni Center release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery</span> <span class=\"ph\">Alumni Center</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-career-assessment.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-career-assessment.html\">Career Assessment release notes</a><p class=\"shortdesc\">Version history for the Career Assessment Application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-egd-activities.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-egd-activities.html\">Career Conversations release notes</a><p class=\"shortdesc\">Version history for the Career Conversations application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-contact-tracing.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-contact-tracing.html\">Contact Tracing release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span> <span class=\"ph\">Contact Tracing</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-content-analytics.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-analytics.html\">Content Analytics release notes</a><p class=\"shortdesc\">Version history for the Content Analytics application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-content-engagement-employee-center-pro.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-engagement-employee-center-pro.html\">Content engagement for Employee Center Pro release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Content engagement</span> for <span class=\"ph\">Employee Center Pro</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-content-experiences.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-experiences.html\">Content Experiences release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Content Experiences</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-content-governance.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-governance.html\">Content Governance release notes</a><p class=\"shortdesc\">Version history for the Content Governance application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-content-publishing.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-content-publishing.html\">Content Publishing release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Content Publishing</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-contractor-service-center.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-contractor-service-center.html\">Contractor Service Center release notes</a><p class=\"shortdesc\">Version history for the Contractor Service Center application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-covid-19-global-health-data-set.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-covid-19-global-health-data-set.html\">COVID-19 Global Health Data Set release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span> <span class=\"ph\">COVID-19 Global Health Data Set</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-credentials-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-credentials-core.html\">Credentials Core release notes</a><p class=\"shortdesc\">Version history for the Credentials Core application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-credly-spoke.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-credly-spoke.html\">Credly Spoke release notes</a><p class=\"shortdesc\">Version history for the Credly Spoke application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-document-template-adobesign.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-document-template-adobesign.html\">Document Template integration with AdobeSign release notes</a><p class=\"shortdesc\">Version history for the Document Template Integration with AdobeSign on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-document-template-int-digital-sig-smart-cards.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-document-template-int-digital-sig-smart-cards.html\">Document Template integration with Digital Signatures using Smart Cards release notes</a><p class=\"shortdesc\">Version history for the Document Template integration with Digital Signatures using Smart Cards application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-document-template-docusign.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-document-template-docusign.html\">Document Template integration with DocuSign release notes</a><p class=\"shortdesc\">Version history for the Document Template integration with <span class=\"ph\">DocuSign</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-document-templates.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-document-templates.html\">Document Templates release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Document Templates</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-bcm-emerg-exp-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-exp-mgmt.html\">Emergency Exposure Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Emergency Response Management</span> <span class=\"ph\">Emergency Exposure Management</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-bcm-emerg-outreach.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-outreach.html\">Emergency Outreach release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Emergency Response Management</span> <span class=\"ph\">Emergency Outreach</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-bcm-emerg-self-report.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-bcm-emerg-self-report.html\">Emergency Self Report release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Emergency Response Management</span> <span class=\"ph\">Emergency Self Report</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-employee-campaigns-workplace-from-fb.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-campaigns-workplace-from-fb.html\">Employee Campaigns for Workplace from Facebook release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery</span> <span class=\"ph\">Employee Campaigns for Workplace from Facebook</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-employee-center-integration-zoom.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-center-integration-zoom.html\">Employee Center integration with Zoom release notes</a><p class=\"shortdesc\">Version history for the HR Employee Center integration with Zoom application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-employee-connections.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-connections.html\">Employee Connections release notes</a><p class=\"shortdesc\">Version history for the Employee Connections on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-employee-experience-foundation.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-experience-foundation.html\">Employee Experience Foundation release notes</a><p class=\"shortdesc\">Version history for the Employee Experience Foundation application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-employee-exp-taxonomy.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-exp-taxonomy.html\">Employee experience taxonomy release notes</a><p class=\"shortdesc\">Version history for the Employee experience taxonomy application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-employee-goals.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-goals.html\">Employee Goals release notes</a><p class=\"shortdesc\">Version history for the Employee Goals application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-employee-health-screening.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-health-screening.html\">Employee Health Screening release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span> <span class=\"ph\">Employee Health Screening</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-profile.html\">Employee Profile release notes</a><p class=\"shortdesc\">Version history for the Employee Profile application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-core.html\">Employee Readiness Core release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span> <span class=\"ph\">Employee Readiness Core</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-surveys.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-readiness-surveys.html\">Employee Readiness Surveys release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span> <span class=\"ph\">Employee Readiness Surveys</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-employee-travel-safety.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-employee-travel-safety.html\">Employee Travel Safety release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span> <span class=\"ph\">Employee Travel Safety</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-enterprise-employee-experience-pack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-enterprise-employee-experience-pack.html\">Enterprise Employee Experience Pack release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span> Enterprise Employee Experience Pack on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-enterprise-service-mgmt-framework.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-enterprise-service-mgmt-framework.html\">Enterprise Service Management Integrations Framework release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Enterprise Service Management Integrations Framework</span> integrations on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-er-integration-navex.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-er-integration-navex.html\">Employee Relations integration with Navex Ethicspoint release notes</a><p class=\"shortdesc\">Version history for the ER integration with NAVEX application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-health-safety-testing.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-health-safety-testing.html\">Health and Safety Testing release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span> <span class=\"ph\">Health and Safety Testing</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-hiring-connector.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hiring-connector.html\">Hiring Connector release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Hiring</span> Connector application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-hiring-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hiring-core.html\">Hiring Core release notes</a><p class=\"shortdesc\">Version history for the Hiring Core application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-hiring-tab.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hiring-tab.html\">Hiring tab release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Hiring</span> tab on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-oracle-hcm.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-oracle-hcm.html\">HR Service Delivery Advanced Integration with Oracle HCM release notes</a><p class=\"shortdesc\">Version history for the HR Service Delivery Advanced Integration with Oracle HCM application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-workday.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-advanced-integration-workday.html\">HR Service Delivery Advanced Integration with Workday release notes</a><p class=\"shortdesc\">Version history for the HR Service Delivery Advanced Integration with Workday on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-hrsd-healthcare.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-healthcare.html\">HR Service Delivery for Healthcare release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery</span> for Healthcare on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-hrsd-ms-365.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-ms-365.html\">HR Service Delivery for Microsoft 365 release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery</span> for <span class=\"ph\">Microsoft 365</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-mobile.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-mobile.html\">HR Service Delivery for mobile release notes</a><p class=\"shortdesc\">Version history for the HR Service Delivery for mobile on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-hrsd-process-mining-content-pack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-process-mining-content-pack.html\">HR Service Delivery for Process Mining Content Pack release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery</span> for Process Mining Content Pack application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-integration-with-cornerstone-ondemand.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-integration-with-cornerstone-ondemand.html\">HR Service Delivery Integration with Cornerstone OnDemand release notes</a><p class=\"shortdesc\">Version history for the HR Service Delivery Integration with Cornerstone OnDemand on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-magnit.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-magnit.html\">HR Service Delivery Integration with Magnit release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery Integration with Magnit</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-ms-teams.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-ms-teams.html\">HR Service Delivery integration with Microsoft Teams release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery</span> integration with <span class=\"ph\">Microsoft Teams</span> application on the <span class=\"ph\">ServiceNow Store</span> .</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-integration-oracle-hcm.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-integration-oracle-hcm.html\">HR Service Delivery Integration with Oracle HCM release notes</a><p class=\"shortdesc\">Version history for the HR Service Delivery Integration with Oracle HCM on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-ultimate-kronos-group.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-ultimate-kronos-group.html\">HR Service Delivery Integration with Ultimate Kronos Group release notes</a><p class=\"shortdesc\">Version history for the HR Service Delivery Integration with Ultimate Kronos Group on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-workday.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-workday.html\">HR Service Delivery Integration with Workday release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery Integration with Workday</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-integrations-framework.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-integrations-framework.html\">HR Service Delivery Integrations Framework release notes</a><p class=\"shortdesc\">Version history for the HR Service Delivery Integrations Framework on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-nlu-va-conversations.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-nlu-va-conversations.html\">HR Service Delivery NLU Model for Virtual Agent Conversations release notes</a><p class=\"shortdesc\">Version history for the HR Service Delivery NLU Model for Virtual Agent Conversations on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-portal-ui-components.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-portal-ui-components.html\">HR Service Delivery Portal UI Components release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery</span> Portal UI Components integration on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-va-conversations.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-va-conversations.html\">HR Service Delivery Virtual Agent Conversations release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery</span> <span class=\"ph\">Virtual Agent</span> Conversations content on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-taxonomy.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-taxonomy.html\">HR taxonomy release notes</a><p class=\"shortdesc\">Version history for the HR taxonomy application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-hr-success-dashboard-indicators.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hr-success-dashboard-indicators.html\">HR Success Dashboard indicators release notes</a><p class=\"shortdesc\">Version history for the HR Success Dashboard indicators application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-hrsd-integration-successfactors.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-hrsd-integration-successfactors.html\">HRSD integration with SuccessFactors release notes</a><p class=\"shortdesc\">Version history for the HRSD integration with SuccessFactors application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-process-op-content-pack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-process-op-content-pack.html\">HR Service Delivery Process Mining Content Pack release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery</span> <span class=\"ph\">Process Mining</span> Content Pack application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-service-delivery-integration-workday-learning.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-service-delivery-integration-workday-learning.html\">Human Resources Service Delivery Integration with Workday Learning release notes</a><p class=\"shortdesc\">Version history for the Human Resources Service Delivery Integration with Workday Learning application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-impact-value-mgmt-hr.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-impact-value-mgmt-hr.html\">Impact Value Management - HR release notes</a><p class=\"shortdesc\">Version history for the Impact Value Management - <span class=\"ph\">HR</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-interview-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-interview-mgmt.html\">Interview management release notes</a><p class=\"shortdesc\">Version history for the Interview management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-issue-auto-resolution.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-issue-auto-resolution.html\">Issue Auto Resolution for HR release notes</a><p class=\"shortdesc\">Version history for the Issue Auto Resolution for HR application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-journey-accelerator.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-journey-accelerator.html\">Journey Accelerator release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery</span> <span class=\"ph\">Journey Accelerator</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-journey-designer.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-journey-designer.html\">Journey designer release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Journey designer</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-guided-self-service-employee-center.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-guided-self-service-employee-center.html\">Guided Self-Service in Employee Center release notes</a><p class=\"shortdesc\">Version history for the Guided Self-Service in <span class=\"ph\">Employee Center</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/employee-service-management/store-rn-esm-leader-hub.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-leader-hub.html\">Leader Hub release notes</a><p class=\"shortdesc\">Version history for the Leader Hub application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-learning.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-learning.html\">Learning release notes</a><p class=\"shortdesc\">Version history for the Learning application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-learning-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-learning-core.html\">Learning Core release notes</a><p class=\"shortdesc\">Version history for the Learning Core on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-learning-posts.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-learning-posts.html\">Learning Posts release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Learning Posts</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-listening-posts.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-listening-posts.html\">Listening Posts release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">HR Service Delivery</span> <span class=\"ph\">Listening Posts</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-manager-hub.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-manager-hub.html\">Manager Hub release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Manager Hub</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-egd-mentoring.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-egd-mentoring.html\">Mentoring release notes</a><p class=\"shortdesc\">Version history for the Mentoring application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-now-assist-ai-helper-galileo-inside.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-ai-helper-galileo-inside.html\">Now Assist AI Helper - Galileo Inside release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist</span> AI Helper - Galileo Inside application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-now-assist-employee-experience.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-employee-experience.html\">Now Assist for Employee Experience release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist</span> for Employee Experience on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-now-assist-health-safety.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-health-safety.html\">Now Assist for Health and Safety release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist</span> for Health and Safety application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-now-assist-hrsd.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-assist-hrsd.html\">Now Assist for HRSD release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist for HRSD</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-now-mobile.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-now-mobile.html\">Now Mobile release notes</a><p class=\"shortdesc\">Version history for the Now Mobile application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-opportunity-marketplace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-opportunity-marketplace.html\">Opportunity Marketplace release notes</a><p class=\"shortdesc\">Version history for the Opportunity Marketplace application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-pa-content-engagement-analytics.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-pa-content-engagement-analytics.html\">Performance Analytics - Content Engagement Analytics release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Performance Analytics</span> - Content Engagement Analytics application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-pa-portal-analytics.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-pa-portal-analytics.html\">Performance Analytics - Portal Analytics release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Performance Analytics</span> - Portal Analytics application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-proactive-prompts.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-proactive-prompts.html\">Proactive Prompts release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Proactive Prompts</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-recruiter-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-recruiter-workspace.html\">Recruiter Workspace release notes</a><p class=\"shortdesc\">Version history for the Recruiter Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-dashboard.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-dashboard.html\">Safe Workplace Dashboard release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span> <span class=\"ph\">Safe Workplace Dashboard</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-bcm-erm-now-mobile.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-bcm-erm-now-mobile.html\">Safe Workplace for mobile release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\"> <span class=\"ph\">Safe Workplace for mobile</span> </span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-suite.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-safe-workplace-suite.html\">Safe Workplace suite release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace suite</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-sw-suite-professional.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-sw-suite-professional.html\">Safe Workplace suite Professional release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace suite</span> Professional on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-sn-voice-hrsd.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-sn-voice-hrsd.html\">ServiceNow Voice for HR Service Delivery (HRSD) release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow®</span> <span class=\"ph\">Voice</span> for <span class=\"ph\">HR Service Delivery</span> (HRSD) application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-sharepoint-online-search-connector.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-sharepoint-online-search-connector.html\">SharePoint Online Search Connector release notes</a><p class=\"shortdesc\">Version history for the HR SharePoint Online Search Connector application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-survey-for-mobile.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-survey-for-mobile.html\">Surveys for mobile release notes</a><p class=\"shortdesc\">Version history for the Surveys for mobile on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-egd-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-egd-core.html\">Talent Development Core release notes</a><p class=\"shortdesc\">Version history for the Employee Growth and Development Core on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-talent-feedback.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-talent-feedback.html\">Talent Feedback release notes</a><p class=\"shortdesc\">Version history for the Talent Feedback application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-talent-profile.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-talent-profile.html\">Talent Profile release notes</a><p class=\"shortdesc\">Version history for the Talent Profile application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-universal-task.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-universal-task.html\">Universal Task release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Universal Task</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-universal-request-teams.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-universal-request-teams.html\">Universal Request integration with Microsoft Teams release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Universal Request</span> integration with <span class=\"ph\">Microsoft Teams</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-vaccination-status.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-vaccination-status.html\">Vaccination Status release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span> <span class=\"ph\">Vaccination Status</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-workforce-optimization.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-workforce-optimization.html\">Workforce Optimization for HR release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Workforce Optimization for HR</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-workplace-ppe-inventory-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-workplace-ppe-inventory-mgmt.html\">Workplace PPE Inventory Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Safe Workplace</span> <span class=\"ph\">Workplace PPE Inventory Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-workplace-safety-management.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-workplace-safety-management.html\">Workplace Core release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Workplace Core</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # ServiceNow Store - HR Service Delivery release notes
The ServiceNow Store contains HR Service Delivery applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow®
Safe Workplace suite application.
| ---
title: ServiceNow Store - HR Service Delivery release notes
description: The ServiceNow Store contains HR Service Delivery applications.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
---
# ServiceNow Store - HR Service Delivery release notes
The ServiceNow Store contains HR Service Delivery applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
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| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-asset-mgmt-int-sourcing-procurement-ops.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-asset-mgmt-int-sourcing-procurement-ops.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-asset-mgmt-int-sourcing-procurement-ops.html | Asset Management Integration for Sourcing and Procurement Operations release notes | Version history for the Asset Management Integration for Sourcing and Procurement Operations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-asset-mgmt-int-sourcing-procurement-ops.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-asset-mgmt-int-sourcing-procurement-ops.html"><body id="store-rn-psm-asset-mgmt-int-sourcing-procurement-ops"><main role="main"><article role="article" class="dita" id="store-rn-psm-asset-mgmt-int-sourcing-procurement-ops" aria-labelledby="title_store-rn-psm-asset-mgmt-int-sourcing-procurement-ops">
<h1 class="title topictitle1" id="title_store-rn-psm-asset-mgmt-int-sourcing-procurement-ops"><span class="ph">Asset Management</span> Integration for Sourcing and Procurement Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Asset Management</span> Integration for Sourcing and Procurement Operations application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-asset-mgmt-int-sourcing-procurement-ops__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d569851e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.1 - August 2025</dt>
<dd class="dd">Enables asset managers to request goods from the Shopping Hub catalog, and allows the procurement team to work on those requests.</dd>
</dl>
</section>
</div>
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} | # Asset Management Integration for Sourcing and Procurement Operations release notes
Version history for the Asset Management Integration for Sourcing and Procurement Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - August 2025
Enables asset managers to request goods from the Shopping Hub catalog, and allows the procurement team to work on those requests.
| ---
title: Asset Management Integration for Sourcing and Procurement Operations release
notes
description: Version history for the Asset Management Integration for Sourcing and
Procurement Operations application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Asset Management Integration for Sourcing and Procurement Operations release notes
Version history for the Asset Management Integration for Sourcing and Procurement Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - August 2025
Enables asset managers to request goods from the Shopping Hub catalog, and allows the procurement team to work on those requests.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-awa-sourcing-procurement-ops.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-awa-sourcing-procurement-ops.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-awa-sourcing-procurement-ops.html | Advanced Work Assignment for Sourcing and Procurement Operations release notes | Version history for the Advanced Work Assignment for Sourcing and Procurement Operations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-awa-sourcing-procurement-ops.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-awa-sourcing-procurement-ops.html"><body id="store-rn-psm-awa-sourcing-procurement-ops"><main role="main"><article role="article" class="dita" id="store-rn-psm-awa-sourcing-procurement-ops" aria-labelledby="title_store-rn-psm-awa-sourcing-procurement-ops">
<h1 class="title topictitle1" id="title_store-rn-psm-awa-sourcing-procurement-ops">Advanced Work Assignment for Sourcing and Procurement Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Advanced Work Assignment for Sourcing and Procurement Operations application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-awa-sourcing-procurement-ops__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d562120e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.3.0 - May 2024</dt>
<dd class="dd" id="store-rn-psm-awa-sourcing-procurement-ops__latest-store-rn-psm-awa-sourcing-procurement-ops">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.5.0 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.1 - November 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.0.2 - May 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-psm-awa-sourcing-procurement-ops__ul_anv_1nb_mxb">
<li class="li">Initial release: Provides configurations to support automatic routing, queuing, and assignment of procurement cases, emails, and live agent chat conversations.<ul class="ul" id="store-rn-psm-awa-sourcing-procurement-ops__ul_cnj_bnb_mxb">
<li class="li">Procurement administrators can configure service channels to capture the incoming work. For example, an administrator can configure or enable live agent chat. This allows shoppers to chat with procurement
agents. Similarly, a procurement agent can enable case creation from email. In such cases, when shoppers send their queries in emails, case are automatically created.</li>
<li class="li">Procurement administrators can configure queues for a service channel. This gives the administrator the ability to route the incoming work to an appropriate agent who can then respond to the queries and
resolve the issues.</li>
<li class="li">Procurement administrators can define a custom service channel, add an existing table, like for example Purchase Requisition, and route the incoming purchase requisitions to appropriate agents or fulfillers.
This capability is not restricted to support just default configured service channels but can also be extended to custom service channels.<div class="note note note_note"><span class="note__title">Note:</span> Existing customers will not be impacted as this is a new
functionality that they can choose to use.</div></li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Advanced Work Assignment for Sourcing and Procurement Operations release notes
Version history for the Advanced Work Assignment for Sourcing and Procurement Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.3.0 - May 2024
Minor fixes.
#### Version 2.5.0 - February 2024
Minor fixes.
#### Version 2.0.1 - November 2023
Minor fixes.
#### Version 2.0.0 - August 2023
Minor fixes.
#### Version 1.0.2 - May 2023
* Initial release: Provides configurations to support automatic routing, queuing, and assignment of procurement cases, emails, and live agent chat conversations.
+ Procurement administrators can configure service channels to capture the incoming work. For example, an administrator can configure or enable live agent chat. This allows shoppers to chat with procurement
agents. Similarly, a procurement agent can enable case creation from email. In such cases, when shoppers send their queries in emails, case are automatically created.
+ Procurement administrators can configure queues for a service channel. This gives the administrator the ability to route the incoming work to an appropriate agent who can then respond to the queries and
resolve the issues.
+ Procurement administrators can define a custom service channel, add an existing table, like for example Purchase Requisition, and route the incoming purchase requisitions to appropriate agents or fulfillers.
This capability is not restricted to support just default configured service channels but can also be extended to custom service channels.Note: Existing customers will not be impacted as this is a new
functionality that they can choose to use.
| ---
title: Advanced Work Assignment for Sourcing and Procurement Operations release notes
description: Version history for the Advanced Work Assignment for Sourcing and Procurement
Operations application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Advanced Work Assignment for Sourcing and Procurement Operations release notes
Version history for the Advanced Work Assignment for Sourcing and Procurement Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.3.0 - May 2024
Minor fixes.
#### Version 2.5.0 - February 2024
Minor fixes.
#### Version 2.0.1 - November 2023
Minor fixes.
#### Version 2.0.0 - August 2023
Minor fixes.
#### Version 1.0.2 - May 2023
* Initial release: Provides configurations to support automatic routing, queuing, and assignment of procurement cases, emails, and live agent chat conversations.
+ Procurement administrators can configure service channels to capture the incoming work. For example, an administrator can configure or enable live agent chat. This allows shoppers to chat with procurement
agents. Similarly, a procurement agent can enable case creation from email. In such cases, when shoppers send their queries in emails, case are automatically created.
+ Procurement administrators can configure queues for a service channel. This gives the administrator the ability to route the incoming work to an appropriate agent who can then respond to the queries and
resolve the issues.
+ Procurement administrators can define a custom service channel, add an existing table, like for example Purchase Requisition, and route the incoming purchase requisitions to appropriate agents or fulfillers.
This capability is not restricted to support just default configured service channels but can also be extended to custom service channels.Note: Existing customers will not be impacted as this is a new
functionality that they can choose to use.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-nlu-model-va.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-nlu-model-va.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-nlu-model-va.html | Natural Language Understanding Models for Sourcing and Procurement Operations release notes | Version history for Natural Language Understanding Models for Sourcing and Procurement Operationson the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-nlu-model-va.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-nlu-model-va.html"><body id="store-rn-psm-nlu-model-va"><main role="main"><article role="article" class="dita" id="store-rn-psm-nlu-model-va" aria-labelledby="title_store-rn-psm-nlu-model-va">
<h1 class="title topictitle1" id="title_store-rn-psm-nlu-model-va">Natural Language Understanding Models for Sourcing and Procurement Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for Natural Language Understanding Models for Sourcing and Procurement Operationson the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-nlu-model-va__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d422976e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.5 - May 2023</dt>
<dd class="dd" id="store-rn-psm-nlu-model-va__latest-store-rn-psm-nlu-model-va">Changed: Renamed this application to Natural Language Understanding Models for Sourcing and Procurement Operations. This application was formerly named Procurement Service Management
NLU Model.</dd>
<dt class="dt dlterm">Version 2.0.4 - September 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Minor bug fixes.</li>
<li class="li">This plugin activates the Natural Language Understanding (NLU) content pack for Shoppinghub, which improves the Virtual Agent experience for the employees. Ensure all dependencies are activated before enabling this
plugin.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Natural Language Understanding Models for Sourcing and Procurement Operations release notes
Version history for Natural Language Understanding Models for Sourcing and Procurement Operationson the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.5 - May 2023
Changed: Renamed this application to Natural Language Understanding Models for Sourcing and Procurement Operations. This application was formerly named Procurement Service Management
NLU Model.
#### Version 2.0.4 - September 2022
* Minor bug fixes.
* This plugin activates the Natural Language Understanding (NLU) content pack for Shoppinghub, which improves the Virtual Agent experience for the employees. Ensure all dependencies are activated before enabling this
plugin.
| ---
title: Natural Language Understanding Models for Sourcing and Procurement Operations
release notes
description: Version history for Natural Language Understanding Models for Sourcing
and Procurement Operationson the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Natural Language Understanding Models for Sourcing and Procurement Operations release notes
Version history for Natural Language Understanding Models for Sourcing and Procurement Operationson the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.5 - May 2023
Changed: Renamed this application to Natural Language Understanding Models for Sourcing and Procurement Operations. This application was formerly named Procurement Service Management
NLU Model.
#### Version 2.0.4 - September 2022
* Minor bug fixes.
* This plugin activates the Natural Language Understanding (NLU) content pack for Shoppinghub, which improves the Virtual Agent experience for the employees. Ensure all dependencies are activated before enabling this
plugin.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-now-assist-spo.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-now-assist-spo.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-now-assist-spo.html | Now Assist for Sourcing and Procurement Operations (SPO) release notes | Version history for the Now Assist for Sourcing and Procurement Operations (SPO) on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-now-assist-spo.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-now-assist-spo.html"><body id="store-rn-psm-now-assist-spo"><main role="main"><article role="article" class="dita" id="store-rn-psm-now-assist-spo" aria-labelledby="title_store-rn-psm-now-assist-spo">
<h1 class="title topictitle1" id="title_store-rn-psm-now-assist-spo"><span class="ph">Now Assist</span> for Sourcing and Procurement Operations (SPO) release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Now Assist</span> for Sourcing and Procurement Operations (SPO) on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-now-assist-spo__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d222668e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.0.1 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-psm-now-assist-spo__ul_g2f_5xm_bgc">
<li class="li">Third-party model support <ul class="ul" id="store-rn-psm-now-assist-spo__ul_z2f_5xm_bgc">
<li class="li">Description: <ul class="ul" id="store-rn-psm-now-assist-spo__ul_aff_5xm_bgc">
<li class="li">Customers can build and scale GenAI workflows using their model of choice (now includes GPT, Claude or Gemini; in addition to the standard Now LLM). All GenAI Skills are shipped with four models selectable out
of the box.</li>
</ul>
</li>
<li class="li">Customer benefits: <ul class="ul" id="store-rn-psm-now-assist-spo__ul_bff_5xm_bgc">
<li class="li">Maximize performance from supported testing of the best industry models (GPT, Claude or Gemini) per use case</li>
<li class="li">Seamlessly switch between models without compromising on quality</li>
<li class="li">Stay adaptable with broad model support that aligns to evolving enterprise AI strategies and innovations</li>
</ul>
</li>
</ul>
</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.3 - May 2025</dt>
<dd class="dd" id="store-rn-psm-now-assist-spo__latest-store-rn-psm-now-assist-spo"><ul class="ul">
<li class="li">Launched a new Agentic workflow, Help fulfill procurement requests', to help requesters get the right procurement support by guiding them to the appropriate request type, while reducing manual effort for procurement teams
through intelligent intake and inquiry deflection. This is an experience invoked within Portal through Virtual Agent. For customers to take advantage of this agentic workflow, they would need to deactivate purpose-built
Virtual Agent Topics within Now Assist in Virtual Agent. Agentic workflows within Virtual Agent is the next generation of experience for requesters.</li>
<li class="li">New roles were introduced to access Now Assist Sourcing and Procurement Operations GenAI features for both requesters (sn_spend_gen_ai.now_assist_requester) and fulfillers (sn_spend_gen_ai.now_assist_fulfiller) to allow customers to control access of GenAI features for their users. Customers would need to explicitly grant these roles to users for access to GenAI features and capabilities.</li>
<li class="li">Introduced summarization for purchase orders, negotiation events and negotiations for fulfillers through surfacing relevant context and past activity in one place, helping fulfillers quickly understand the current state of work.Introduced summarization for purchase requisition, sourcing requests and purchase order summarization for requesters. This experience is enabled in Shopping Hub, allowing requesters to receive a swift summary of actions completed and next steps enabling increased transparency and clarity on request progress.</li>
<li class="li">Disambiguation is a new Platform capability embedded within Virtual Agent which reduces trial-and-error by intelligently routing users based on intent. This will help requesters quickly understand where to go and what to do for their procurement needs.</li>
<li class="li">Now Assist Panel for summarization will allow fulfillers to summarize work (eg sourcing requests, purchase requisitions, negotiation events, negotiations and procurement cases) and converse with Now Assist without needing to navigate away from their current work. The Now Assist Panel can be activated within in the navigation bar in the Platform experience. System administrators can enable this experience simply within the Now Assist Admin Console.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.3 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-psm-now-assist-spo__ul_uvp_psw_c2c">
<li class="li">Utilize "synthesized answers" driven by Now Assist in the Virtual Agent to assist requesters in making IT or Procurement-related requests aligned with their business requirements.</li>
<li class="li">Improved the "Request to buy something" Virtual Agent topic by introducing a new user interface that suggests products and suppliers, thus minimizing non-compliant purchases.</li>
<li class="li">Improved AI Search and the RAG framework to recommend suppliers and products through semantic search and contextual filters, enhancing recommendations with criteria like preferred suppliers and previous purchases.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-psm-now-assist-spo__ul_gpk_5m5_gdc">
<li class="li">Provide fulfillers with a summary of procurement-related records. This enables them to get visibility into the status of the record in the procurement process and consequently enables them to take the necessary actions
quickly. The fulfillers can get a summary of the following procurement records in the Source-to-Pay Workspace. <ul class="ul" id="store-rn-psm-now-assist-spo__ul_hqk_5m5_gdc">
<li class="li">Sourcing request summarization</li>
<li class="li">Purchase requisition summarization</li>
<li class="li">Procurement case summarization</li>
</ul>
</li>
<li class="li">Enable requesters to inquire about their submitted procurement purchases and requests in Now Assist in Virtual Agent. They can check the progress of purchase requisitions, sourcing requests, and procurement cases by
asking about the record number, description, or submission timeframe (e.g., this week, this month, last quarter). Now Assist in Virtual Agent will support the following actions: <ul class="ul" id="store-rn-psm-now-assist-spo__ul_iqk_5m5_gdc">
<li class="li">Answer questions about the status</li>
<li class="li">Provide updates on work remaining to close out the purchase or request</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.2 - August 2024</dt>
<dd class="dd">Now Assist for Sourcing and Procurement Operations (SPO) leverages the platform's Now Assist conversational skills, Now Assist in Virtual Agent, to guide requesters through a
conversation-like experience to address their procurement needs. This reduces the need to rely on fulfillers by empowering requesters to submit their procurement requests accurately with an AI companion.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-now-assist-spo.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-now-assist-spo.html\"><body id=\"store-rn-psm-now-assist-spo\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-psm-now-assist-spo\" aria-labelledby=\"title_store-rn-psm-now-assist-spo\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-psm-now-assist-spo\"><span class=\"ph\">Now Assist</span> for Sourcing and Procurement Operations (SPO) release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist</span> for Sourcing and Procurement Operations (SPO) on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-psm-now-assist-spo__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d222668e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 5.0.1 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-psm-now-assist-spo__ul_g2f_5xm_bgc\">\n <li class=\"li\">Third-party model support <ul class=\"ul\" id=\"store-rn-psm-now-assist-spo__ul_z2f_5xm_bgc\">\n <li class=\"li\">Description: <ul class=\"ul\" id=\"store-rn-psm-now-assist-spo__ul_aff_5xm_bgc\">\n <li class=\"li\">Customers can build and scale GenAI workflows using their model of choice (now includes GPT, Claude or Gemini; in addition to the standard Now LLM). All GenAI Skills are shipped with four models selectable out\n of the box.</li>\n </ul>\n </li>\n <li class=\"li\">Customer benefits: <ul class=\"ul\" id=\"store-rn-psm-now-assist-spo__ul_bff_5xm_bgc\">\n <li class=\"li\">Maximize performance from supported testing of the best industry models (GPT, Claude or Gemini) per use case</li>\n <li class=\"li\">Seamlessly switch between models without compromising on quality</li>\n <li class=\"li\">Stay adaptable with broad model support that aligns to evolving enterprise AI strategies and innovations</li>\n </ul>\n </li>\n </ul>\n </li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.3 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-psm-now-assist-spo__latest-store-rn-psm-now-assist-spo\"><ul class=\"ul\">\n <li class=\"li\">Launched a new Agentic workflow, Help fulfill procurement requests', to help requesters get the right procurement support by guiding them to the appropriate request type, while reducing manual effort for procurement teams\n through intelligent intake and inquiry deflection. This is an experience invoked within Portal through Virtual Agent. For customers to take advantage of this agentic workflow, they would need to deactivate purpose-built\n Virtual Agent Topics within Now Assist in Virtual Agent. Agentic workflows within Virtual Agent is the next generation of experience for requesters.</li>\n <li class=\"li\">New roles were introduced to access Now Assist Sourcing and Procurement Operations GenAI features for both requesters (sn_spend_gen_ai.now_assist_requester) and fulfillers (sn_spend_gen_ai.now_assist_fulfiller) to allow customers to control access of GenAI features for their users. Customers would need to explicitly grant these roles to users for access to GenAI features and capabilities.</li>\n <li class=\"li\">Introduced summarization for purchase orders, negotiation events and negotiations for fulfillers through surfacing relevant context and past activity in one place, helping fulfillers quickly understand the current state of work.Introduced summarization for purchase requisition, sourcing requests and purchase order summarization for requesters. This experience is enabled in Shopping Hub, allowing requesters to receive a swift summary of actions completed and next steps enabling increased transparency and clarity on request progress.</li>\n <li class=\"li\">Disambiguation is a new Platform capability embedded within Virtual Agent which reduces trial-and-error by intelligently routing users based on intent. This will help requesters quickly understand where to go and what to do for their procurement needs.</li>\n <li class=\"li\">Now Assist Panel for summarization will allow fulfillers to summarize work (eg sourcing requests, purchase requisitions, negotiation events, negotiations and procurement cases) and converse with Now Assist without needing to navigate away from their current work. The Now Assist Panel can be activated within in the navigation bar in the Platform experience. System administrators can enable this experience simply within the Now Assist Admin Console.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.3 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-psm-now-assist-spo__ul_uvp_psw_c2c\">\n <li class=\"li\">Utilize "synthesized answers" driven by Now Assist in the Virtual Agent to assist requesters in making IT or Procurement-related requests aligned with their business requirements.</li>\n <li class=\"li\">Improved the "Request to buy something" Virtual Agent topic by introducing a new user interface that suggests products and suppliers, thus minimizing non-compliant purchases.</li>\n <li class=\"li\">Improved AI Search and the RAG framework to recommend suppliers and products through semantic search and contextual filters, enhancing recommendations with criteria like preferred suppliers and previous purchases.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-psm-now-assist-spo__ul_gpk_5m5_gdc\">\n <li class=\"li\">Provide fulfillers with a summary of procurement-related records. This enables them to get visibility into the status of the record in the procurement process and consequently enables them to take the necessary actions\n quickly. The fulfillers can get a summary of the following procurement records in the Source-to-Pay Workspace. <ul class=\"ul\" id=\"store-rn-psm-now-assist-spo__ul_hqk_5m5_gdc\">\n <li class=\"li\">Sourcing request summarization</li>\n <li class=\"li\">Purchase requisition summarization</li>\n <li class=\"li\">Procurement case summarization</li>\n </ul>\n </li>\n <li class=\"li\">Enable requesters to inquire about their submitted procurement purchases and requests in Now Assist in Virtual Agent. They can check the progress of purchase requisitions, sourcing requests, and procurement cases by\n asking about the record number, description, or submission timeframe (e.g., this week, this month, last quarter). Now Assist in Virtual Agent will support the following actions: <ul class=\"ul\" id=\"store-rn-psm-now-assist-spo__ul_iqk_5m5_gdc\">\n <li class=\"li\">Answer questions about the status</li>\n <li class=\"li\">Provide updates on work remaining to close out the purchase or request</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - August 2024</dt>\n <dd class=\"dd\">Now Assist for Sourcing and Procurement Operations (SPO) leverages the platform's Now Assist conversational skills, Now Assist in Virtual Agent, to guide requesters through a\n conversation-like experience to address their procurement needs. This reduces the need to rely on fulfillers by empowering requesters to submit their procurement requests accurately with an AI companion.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Now Assist for Sourcing and Procurement Operations (SPO) release notes
Version history for the Now Assist for Sourcing and Procurement Operations (SPO) on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.1 - August 2025
* New:
+ Third-party model support
- Description:
* Customers can build and scale GenAI workflows using their model of choice (now includes GPT, Claude or Gemini; in addition to the standard Now LLM). All GenAI Skills are shipped with four models selectable out
of the box.
- Customer benefits:
* Maximize performance from supported testing of the best industry models (GPT, Claude or Gemini) per use case
* Seamlessly switch between models without compromising on quality
* Stay adaptable with broad model support that aligns to evolving enterprise AI strategies and innovations
#### Version 4.0.3 - May 2025
* Launched a new Agentic workflow, Help fulfill procurement requests', to help requesters get the right procurement support by guiding them to the appropriate request type, while reducing manual effort for procurement teams
through intelligent intake and inquiry deflection. This is an experience invoked within Portal through Virtual Agent. For customers to take advantage of this agentic workflow, they would need to deactivate purpose-built
Virtual Agent Topics within Now Assist in Virtual Agent. Agentic workflows within Virtual Agent is the next generation of experience for requesters.
* New roles were introduced to access Now Assist Sourcing and Procurement Operations GenAI features for both requesters (sn\_spend\_gen\_ai.now\_assist\_requester) and fulfillers (sn\_spend\_gen\_ai.now\_assist\_fulfiller) to allow customers to control access of GenAI features for their users. Customers would need to explicitly grant these roles to users for access to GenAI features and capabilities.
* Introduced summarization for purchase orders, negotiation events and negotiations for fulfillers through surfacing relevant context and past activity in one place, helping fulfillers quickly understand the current state of work.Introduced summarization for purchase requisition, sourcing requests and purchase order summarization for requesters. This experience is enabled in Shopping Hub, allowing requesters to receive a swift summary of actions completed and next steps enabling increased transparency and clarity on request progress.
* Disambiguation is a new Platform capability embedded within Virtual Agent which reduces trial-and-error by intelligently routing users based on intent. This will help requesters quickly understand where to go and what to do for their procurement needs.
* Now Assist Panel for summarization will allow fulfillers to summarize work (eg sourcing requests, purchase requisitions, negotiation events, negotiations and procurement cases) and converse with Now Assist without needing to navigate away from their current work. The Now Assist Panel can be activated within in the navigation bar in the Platform experience. System administrators can enable this experience simply within the Now Assist Admin Console.
#### Version 3.0.3 - February 2025
* New:
+ Utilize "synthesized answers" driven by Now Assist in the Virtual Agent to assist requesters in making IT or Procurement-related requests aligned with their business requirements.
+ Improved the "Request to buy something" Virtual Agent topic by introducing a new user interface that suggests products and suppliers, thus minimizing non-compliant purchases.
+ Improved AI Search and the RAG framework to recommend suppliers and products through semantic search and contextual filters, enhancing recommendations with criteria like preferred suppliers and previous purchases.
#### Version 2.0.0 - November 2024
* New:
+ Provide fulfillers with a summary of procurement-related records. This enables them to get visibility into the status of the record in the procurement process and consequently enables them to take the necessary actions
quickly. The fulfillers can get a summary of the following procurement records in the Source-to-Pay Workspace.
- Sourcing request summarization
- Purchase requisition summarization
- Procurement case summarization
+ Enable requesters to inquire about their submitted procurement purchases and requests in Now Assist in Virtual Agent. They can check the progress of purchase requisitions, sourcing requests, and procurement cases by
asking about the record number, description, or submission timeframe (e.g., this week, this month, last quarter). Now Assist in Virtual Agent will support the following actions:
- Answer questions about the status
- Provide updates on work remaining to close out the purchase or request
#### Version 1.0.2 - August 2024
Now Assist for Sourcing and Procurement Operations (SPO) leverages the platform's Now Assist conversational skills, Now Assist in Virtual Agent, to guide requesters through a
conversation-like experience to address their procurement needs. This reduces the need to rely on fulfillers by empowering requesters to submit their procurement requests accurately with an AI companion.
| ---
title: Now Assist for Sourcing and Procurement Operations (SPO) release notes
description: Version history for the Now Assist for Sourcing and Procurement Operations
(SPO) on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Now Assist for Sourcing and Procurement Operations (SPO) release notes
Version history for the Now Assist for Sourcing and Procurement Operations (SPO) on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.1 - August 2025
* New:
+ Third-party model support
- Description:
* Customers can build and scale GenAI workflows using their model of choice (now includes GPT, Claude or Gemini; in addition to the standard Now LLM). All GenAI Skills are shipped with four models selectable out
of the box.
- Customer benefits:
* Maximize performance from supported testing of the best industry models (GPT, Claude or Gemini) per use case
* Seamlessly switch between models without compromising on quality
* Stay adaptable with broad model support that aligns to evolving enterprise AI strategies and innovations
#### Version 4.0.3 - May 2025
* Launched a new Agentic workflow, Help fulfill procurement requests', to help requesters get the right procurement support by guiding them to the appropriate request type, while reducing manual effort for procurement teams
through intelligent intake and inquiry deflection. This is an experience invoked within Portal through Virtual Agent. For customers to take advantage of this agentic workflow, they would need to deactivate purpose-built
Virtual Agent Topics within Now Assist in Virtual Agent. Agentic workflows within Virtual Agent is the next generation of experience for requesters.
* New roles were introduced to access Now Assist Sourcing and Procurement Operations GenAI features for both requesters (sn\_spend\_gen\_ai.now\_assist\_requester) and fulfillers (sn\_spend\_gen\_ai.now\_assist\_fulfiller) to allow customers to control access of GenAI features for their users. Customers would need to explicitly grant these roles to users for access to GenAI features and capabilities.
* Introduced summarization for purchase orders, negotiation events and negotiations for fulfillers through surfacing relevant context and past activity in one place, helping fulfillers quickly understand the current state of work.Introduced summarization for purchase requisition, sourcing requests and purchase order summarization for requesters. This experience is enabled in Shopping Hub, allowing requesters to receive a swift summary of actions completed and next steps enabling increased transparency and clarity on request progress.
* Disambiguation is a new Platform capability embedded within Virtual Agent which reduces trial-and-error by intelligently routing users based on intent. This will help requesters quickly understand where to go and what to do for their procurement needs.
* Now Assist Panel for summarization will allow fulfillers to summarize work (eg sourcing requests, purchase requisitions, negotiation events, negotiations and procurement cases) and converse with Now Assist without needing to navigate away from their current work. The Now Assist Panel can be activated within in the navigation bar in the Platform experience. System administrators can enable this experience simply within the Now Assist Admin Console.
#### Version 3.0.3 - February 2025
* New:
+ Utilize "synthesized answers" driven by Now Assist in the Virtual Agent to assist requesters in making IT or Procurement-related requests aligned with their business requirements.
+ Improved the "Request to buy something" Virtual Agent topic by introducing a new user interface that suggests products and suppliers, thus minimizing non-compliant purchases.
+ Improved AI Search and the RAG framework to recommend suppliers and products through semantic search and contextual filters, enhancing recommendations with criteria like preferred suppliers and previous purchases.
#### Version 2.0.0 - November 2024
* New:
+ Provide fulfillers with a summary of procurement-related records. This enables them to get visibility into the status of the record in the procurement process and consequently enables them to take the necessary actions
quickly. The fulfillers can get a summary of the following procurement records in the Source-to-Pay Workspace.
- Sourcing request summarization
- Purchase requisition summarization
- Procurement case summarization
+ Enable requesters to inquire about their submitted procurement purchases and requests in Now Assist in Virtual Agent. They can check the progress of purchase requisitions, sourcing requests, and procurement cases by
asking about the record number, description, or submission timeframe (e.g., this week, this month, last quarter). Now Assist in Virtual Agent will support the following actions:
- Answer questions about the status
- Provide updates on work remaining to close out the purchase or request
#### Version 1.0.2 - August 2024
Now Assist for Sourcing and Procurement Operations (SPO) leverages the platform's Now Assist conversational skills, Now Assist in Virtual Agent, to guide requesters through a
conversation-like experience to address their procurement needs. This reduces the need to rely on fulfillers by empowering requesters to submit their procurement requests accurately with an AI companion.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-pa-content-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-pa-content-pack.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-pa-content-pack.html | Performance Analytics for Sourcing and Procurement Operations release notes | Version history for the Performance Analytics on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-pa-content-pack.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-pa-content-pack.html"><body id="store-rn-psm-pa-content-pack"><main role="main"><article role="article" class="dita" id="store-rn-psm-pa-content-pack" aria-labelledby="title_store-rn-psm-pa-content-pack">
<h1 class="title topictitle1" id="title_store-rn-psm-pa-content-pack"><span class="ph">Performance Analytics</span> for Sourcing and Procurement Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Performance Analytics</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-pa-content-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d535551e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.9 - August 2024</dt>
<dd class="dd" id="store-rn-psm-pa-content-pack__latest-store-rn-psm-pa-content-pack">
<ul class="ul">
<li class="li">Removed:<ul class="ul" id="store-rn-psm-pa-content-pack__ul_wp5_5f1_ccc">
<li class="li">The SPO CoreUI classic dashboards are now deprecated and no longer supported or available for new activation. The following Next Experience dashboards provide the latest experience for this functionality,
supporting a modern and intuitive analytics experience: <ul class="ul" id="store-rn-psm-pa-content-pack__ul_rq5_5f1_ccc">
<li class="li">Procurement Strategy & Ops Dashboard</li>
<li class="li">Procurement Buyer Dashboard</li>
<li class="li">Procurement Team Performance Dashboard</li>
<li class="li">Procurement Case Management Dashboard</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.6 - May 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2023</dt>
<dd class="dd">New: Provided four new dashboards in the seismic platform that will enable customers to leverage the new default platform capabilities like configurability and better performance. It provides an intuitive and modern
analytics experience to customers that will add value with unified capabilities for all Servicenow data. The seismic platform enables customers to edit, copy, and duplicate the delivered dashboards, and even edit at the
widget level. They can also share the dashboards with groups or individual users. These four SPO dashboards include Procurement Buyer Dashboard, Procurement Strategy & Ops Dashboard, Procurement Team Performance
Dashboard, and Procurement Case Management Dashboard. Note: Existing customers are not impacted as the old classic dashboards are still available at the same navigation path. The new dashboards are added in the performance
analytics workspace pages.</dd>
<dt class="dt dlterm">Version 2.0.4 - May 2023</dt>
<dd class="dd">Changed: Renamed this application to Performance Analytics for Sourcing and Procurement Operations. This application was formerly named Performance Analytics Content Pack for Procurement Service Management.</dd>
<dt class="dt dlterm">Version 2.0.2 - February 2023</dt>
<dd class="dd">Minor fixes</dd>
<dt class="dt dlterm">Version 2.0.1 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-psm-pa-content-pack__ul_xqc_3cw_h5b">
<li class="li">New <ul class="ul" id="store-rn-psm-pa-content-pack__ul_dck_3cw_h5b">
<li class="li">Introduced a new dashboard to show Service Level Agreements (SLAs) for the procurement organization, with visualizations for: <ul class="ul" id="store-rn-psm-pa-content-pack__ul_eck_3cw_h5b">
<li class="li">Cycle times for purchase requistions, sourcing requests, negotiations, and cases</li>
<li class="li">SLA breach times versus allotted times</li>
<li class="li">Overall SLA performance of the procurement team</li>
</ul></li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-pa-content-pack.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-pa-content-pack.html\"><body id=\"store-rn-psm-pa-content-pack\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-psm-pa-content-pack\" aria-labelledby=\"title_store-rn-psm-pa-content-pack\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-psm-pa-content-pack\"><span class=\"ph\">Performance Analytics</span> for Sourcing and Procurement Operations release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Performance Analytics</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-psm-pa-content-pack__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d535551e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.0.9 - August 2024</dt>\n <dd class=\"dd\" id=\"store-rn-psm-pa-content-pack__latest-store-rn-psm-pa-content-pack\">\n <ul class=\"ul\">\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-psm-pa-content-pack__ul_wp5_5f1_ccc\">\n <li class=\"li\">The SPO CoreUI classic dashboards are now deprecated and no longer supported or available for new activation. The following Next Experience dashboards provide the latest experience for this functionality,\n supporting a modern and intuitive analytics experience: <ul class=\"ul\" id=\"store-rn-psm-pa-content-pack__ul_rq5_5f1_ccc\">\n <li class=\"li\">Procurement Strategy & Ops Dashboard</li>\n <li class=\"li\">Procurement Buyer Dashboard</li>\n <li class=\"li\">Procurement Team Performance Dashboard</li>\n <li class=\"li\">Procurement Case Management Dashboard</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.6 - May 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2023</dt>\n <dd class=\"dd\">New: Provided four new dashboards in the seismic platform that will enable customers to leverage the new default platform capabilities like configurability and better performance. It provides an intuitive and modern\n analytics experience to customers that will add value with unified capabilities for all Servicenow data. The seismic platform enables customers to edit, copy, and duplicate the delivered dashboards, and even edit at the\n widget level. They can also share the dashboards with groups or individual users. These four SPO dashboards include Procurement Buyer Dashboard, Procurement Strategy & Ops Dashboard, Procurement Team Performance\n Dashboard, and Procurement Case Management Dashboard. Note: Existing customers are not impacted as the old classic dashboards are still available at the same navigation path. The new dashboards are added in the performance\n analytics workspace pages.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.4 - May 2023</dt>\n <dd class=\"dd\">Changed: Renamed this application to Performance Analytics for Sourcing and Procurement Operations. This application was formerly named Performance Analytics Content Pack for Procurement Service Management.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - February 2023</dt>\n <dd class=\"dd\">Minor fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-psm-pa-content-pack__ul_xqc_3cw_h5b\">\n <li class=\"li\">New <ul class=\"ul\" id=\"store-rn-psm-pa-content-pack__ul_dck_3cw_h5b\">\n <li class=\"li\">Introduced a new dashboard to show Service Level Agreements (SLAs) for the procurement organization, with visualizations for: <ul class=\"ul\" id=\"store-rn-psm-pa-content-pack__ul_eck_3cw_h5b\">\n <li class=\"li\">Cycle times for purchase requistions, sourcing requests, negotiations, and cases</li>\n <li class=\"li\">SLA breach times versus allotted times</li>\n <li class=\"li\">Overall SLA performance of the procurement team</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Performance Analytics for Sourcing and Procurement Operations release notes
Version history for the Performance Analytics on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.9 - August 2024
* Removed:
+ The SPO CoreUI classic dashboards are now deprecated and no longer supported or available for new activation. The following Next Experience dashboards provide the latest experience for this functionality,
supporting a modern and intuitive analytics experience:
- Procurement Strategy & Ops Dashboard
- Procurement Buyer Dashboard
- Procurement Team Performance Dashboard
- Procurement Case Management Dashboard
#### Version 3.0.6 - May 2024
Minor fixes.
#### Version 3.0.0 - August 2023
New: Provided four new dashboards in the seismic platform that will enable customers to leverage the new default platform capabilities like configurability and better performance. It provides an intuitive and modern
analytics experience to customers that will add value with unified capabilities for all Servicenow data. The seismic platform enables customers to edit, copy, and duplicate the delivered dashboards, and even edit at the
widget level. They can also share the dashboards with groups or individual users. These four SPO dashboards include Procurement Buyer Dashboard, Procurement Strategy & Ops Dashboard, Procurement Team Performance
Dashboard, and Procurement Case Management Dashboard. Note: Existing customers are not impacted as the old classic dashboards are still available at the same navigation path. The new dashboards are added in the performance
analytics workspace pages.
#### Version 2.0.4 - May 2023
Changed: Renamed this application to Performance Analytics for Sourcing and Procurement Operations. This application was formerly named Performance Analytics Content Pack for Procurement Service Management.
#### Version 2.0.2 - February 2023
Minor fixes
#### Version 2.0.1 - August 2022
* New
+ Introduced a new dashboard to show Service Level Agreements (SLAs) for the procurement organization, with visualizations for:
- Cycle times for purchase requistions, sourcing requests, negotiations, and cases
- SLA breach times versus allotted times
- Overall SLA performance of the procurement team
| ---
title: Performance Analytics for Sourcing and Procurement Operations release notes
description: Version history for the Performance Analytics on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Performance Analytics for Sourcing and Procurement Operations release notes
Version history for the Performance Analytics on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.9 - August 2024
* Removed:
+ The SPO CoreUI classic dashboards are now deprecated and no longer supported or available for new activation. The following Next Experience dashboards provide the latest experience for this functionality,
supporting a modern and intuitive analytics experience:
- Procurement Strategy & Ops Dashboard
- Procurement Buyer Dashboard
- Procurement Team Performance Dashboard
- Procurement Case Management Dashboard
#### Version 3.0.6 - May 2024
Minor fixes.
#### Version 3.0.0 - August 2023
New: Provided four new dashboards in the seismic platform that will enable customers to leverage the new default platform capabilities like configurability and better performance. It provides an intuitive and modern
analytics experience to customers that will add value with unified capabilities for all Servicenow data. The seismic platform enables customers to edit, copy, and duplicate the delivered dashboards, and even edit at the
widget level. They can also share the dashboards with groups or individual users. These four SPO dashboards include Procurement Buyer Dashboard, Procurement Strategy & Ops Dashboard, Procurement Team Performance
Dashboard, and Procurement Case Management Dashboard. Note: Existing customers are not impacted as the old classic dashboards are still available at the same navigation path. The new dashboards are added in the performance
analytics workspace pages.
#### Version 2.0.4 - May 2023
Changed: Renamed this application to Performance Analytics for Sourcing and Procurement Operations. This application was formerly named Performance Analytics Content Pack for Procurement Service Management.
#### Version 2.0.2 - February 2023
Minor fixes
#### Version 2.0.1 - August 2022
* New
+ Introduced a new dashboard to show Service Level Agreements (SLAs) for the procurement organization, with visualizations for:
- Cycle times for purchase requistions, sourcing requests, negotiations, and cases
- SLA breach times versus allotted times
- Overall SLA performance of the procurement team
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-common-architecture.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-common-architecture.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-procurement-common-architecture.html | Source-to-Pay Common Architecture release notes | Version history for the Source-to-Pay Common Architecture application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-common-architecture.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-common-architecture.html"><body id="store-rn-psm-procurement-common-architecture"><main role="main"><article role="article" class="dita" id="store-rn-psm-procurement-common-architecture" aria-labelledby="title_store-rn-psm-procurement-common-architecture">
<h1 class="title topictitle1" id="title_store-rn-psm-procurement-common-architecture">Source-to-Pay Common Architecture release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Source-to-Pay Common Architecture application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-procurement-common-architecture__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d156362e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 19.0.0 - August 2025</dt>
<dd class="dd">New: Update of purchase requisition logic to support native ERP behavior: ServiceNow allows address selection at the Purchase Requisition - Line level, and multiple ERP applications support this as well. However, Coupa
does not allow address selection at the line level, but only at the header level. To accommodate such specific behavior, the ServiceNow application logic has been updated to split and group Purchase Requisition lines based
on address. This is achieved through a configuration infrastructure that enables developers to insert logic to modify application behavior tagged to specific ERPs.</dd>
<dt class="dt dlterm">Version 18.0.14 - June 2025</dt>
<dd class="dd" id="store-rn-psm-procurement-common-architecture__latest-store-rn-psm-procurement-common-architecture">Fixed: Minor bug fix to resolve an issue where records from the staging table sn_fcms_intg_imp_receipt had a status of "posted", but after transformation to the base
table sn_shop_receipt, the status was incorrectly set to "pending_submission" instead of "posted".</dd>
<dt class="dt dlterm">Version 17.6.14 - June 2025 (Xanadu)</dt>
<dd class="dd">Changed: Minor improvements have been made to the creation of scheduled jobs to populate the ERP Source on Purchase Requisitions and Purchase Orders.</dd>
<dt class="dt dlterm">Version 18.0.10 - May 2025</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 17.6.10 - May 2025 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Fixed SR line cancellation issue for close bid supplier flow</li>
<li class="li">Minor bug fixes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 18.0.6 - March 2025</dt>
<dd class="dd">Fixed: Fixed an issue in Shopping Hub where the date filter on the Similar Products page was not functioning correctly.</dd>
<dt class="dt dlterm">Version 17.6.5 - March 2025 (Xanadu)</dt>
<dd class="dd">Changed: The fix script for updating the ERP Source on historical PR and PO data encountered performance issues. To avoid this issue, you must now run the fix script via a scheduled job to populate the ERP Source on PR
and PO.</dd>
<dt class="dt dlterm">Version 18.0.1 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added Deny unless ACLs for subset of tables in app-spend-catalog.</li>
<li class="li">Introduced a new Case Type called "Edit a Receipt."</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 17.6.1 - January 2025</dt>
<dd class="dd">Fixed: Fixed issues for punchout PRL data population.</dd>
<dt class="dt dlterm">Version 15.2.1 - January 2025</dt>
<dd class="dd">Fixed: ERP source not populated on PR and PO.</dd>
<dt class="dt dlterm">Version 17.1.3 - December 2024</dt>
<dd class="dd">New: Added new ACL for sn_shop_shipment_details to support effortless access to supplier contact information across multiple suppliers.</dd>
<dt class="dt dlterm">Version 17.0.2 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Improved security model adoption. Made Purchase cost allocation table common.</li>
<li class="li">Added the Invoice Cost Allocation table and its associated security</li>
<li class="li">Improved the Approval Rule Engine to accommodate Cost Center Managers approval rule for invoices</li>
<li class="li">Added "Deny Unless" ACLs to the Invoice table for improved security.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 15.1.0 - November 2024</dt>
<dd class="dd">Created a new staging table for fetching sourcing requests from ERP systems.</dd>
<dt class="dt dlterm">Version 16.0.9 - October 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The "Resubmit" button to trigger resubmission of record in case of Integration Failure is renamed as "Retry" in Purchase Orders and Goods Receipt.</li>
<li class="li">Addressed bugs.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 16.0.2 - September 2024</dt>
<dd class="dd">New: Scripted DEFN for tracking compliance on Source to Pay and Contract Operations SKU.</dd>
<dt class="dt dlterm">Version 16.0.1 - August 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 15.0.5 - August 2024 (Washington DC)</dt>
<dd class="dd">Fixed an issue regarding accurately transforming delivery address location into the Locations (cmn_locations) table.</dd>
<dt class="dt dlterm">Version 13.1.1 - August 2024 (Vancouver)</dt>
<dd class="dd">Fixed issues with rendering supplier and category browsing in the Shopping Hub mega menu.</dd>
<dt class="dt dlterm">Version 15.0.2 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</li>
<li class="li">Defect fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 13.1.0 - June 2024 (Vancouver)</dt>
<dd class="dd">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</dd>
<dt class="dt dlterm">Version 11.1.0 - June 2024 (Utah)</dt>
<dd class="dd">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</dd>
<dt class="dt dlterm">Version 15.0.1 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-psm-procurement-common-architecture__ul_htz_x3v_cbc">
<li class="li">Using Employee Center, employees or shoppers can now navigate to punchout supplier sites and make purchases from external sites. Level 1 cXML-based punchout is now supported.</li>
<li class="li">A separate link is available for navigating to third-party supplier sites.</li>
<li class="li">A new widget page that lists out all third-party punchout supplier sites is also available.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 11.0.9 - April 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 14.2.2 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added a TPRM user role to the procurement specialist role for enabling read access to the risk assessment related lists.</li>
<li class="li">Changed: Configured changes in the decision tables to create a due diligence case when a qualification process is initiated from a sourcing request and negotiation.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.8.1 - March 2024 (Vancouver)</dt>
<dd class="dd">Fixed ACL issues with new CAD management tool.</dd>
<dt class="dt dlterm">Version 14.0.2 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-psm-procurement-common-architecture__ul_tpw_1nr_d1c">
<li class="li">Modified the intake form experience for requesters or employees requesting for multiple items (goods or services) from the employee portal. These include the "I need a good" and "I need a service" intake forms
(record producers). Additionally, there is a new summary page within the employee portal to confirm the submission and item details. If existing customers take this new feature, they will need to apply the
modified record producer payload to capture multiple items (goods or services). Additionally, changes were made to the out-of-the-box intake form to allow each item (good or service) to have the same or
different delivery or service address and dates. Existing customers can apply this experience to their own intake forms with their own questions.</li>
<li class="li">Employees can now see to-do tasks such as E-sign, Upload a document, and Submit a form, in their task page on Employee Center.</li>
<li class="li">Right to left language: Minor issues in employee intake forms I need a product and I need a service are fixed as part of this capability.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 11.0.8 - December 2023 (Utah)</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 13.0.2 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-psm-procurement-common-architecture__ul_jd2_s1z_dzb">
<li class="li">Introduced a new approval rule type, which will allow the creation of approvals for multiple cost center managers to approve their cost allocation. This type of approval rule is only applicable for purchase
requisitions and approvals will be sent to all the cost center managers where the cost of the purchase has been allocated to their cost center. Note: Existing and new customers would only see these new changes
if they have defined the new approval rules for cost center manager approval.</li>
<li class="li">Fulfillers can now assign a procurement task with an action type to an employee or shopper. The action types supported are Watch Video, View Link, and Mark Complete. This feature will guide shoppers on what is
expected from them to complete the task. Note: No impact to existing customers for any tasks already created, and they will find these new changes in effect with this upgrade.</li>
<li class="li">Supplier part number is now added in purchase order lines and can be used to import PO data with supplier part number. Note: No impact to existing customers, and they will find these new changes in effect with
this upgrade.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-psm-procurement-common-architecture__ul_kpf_t1z_dzb">
<li class="li">Shoppers and employees can now see the current status of a case and the remaining steps for it to be completed. Previously, shoppers and employees did not have any visibility into the current status of a case
nor how many steps are remaining for the case to be marked as completed. Note: No impact to existing customers, and they will find these new changes in effect with this upgrade.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 12.0.2 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-psm-procurement-common-architecture__ul_z31_xsz_dyb">
<li class="li">To-dos such as receipt confirmation, service acknowledgment, more information needed, and milestone acknowledgment are now rendered in Employee Center. Employees can complete these to-dos in the Employee
Center portal itself.</li>
<li class="li">Introduced a new ability for approvers to take actions such as approve, reject, or request clarification, on line-level items in approval to-dos for purchase requisitions within Employee Center.Note: Existing
customers leveraging existing approval to-dos for purchase requistions in Employee Center will see these new changes.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 11.0.5 - June 2023</dt>
<dd class="dd">Fixed: Minor bug fixes.</dd>
<dt class="dt dlterm">Version 11.0.3 - May 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-psm-procurement-common-architecture__ul_w3q_zt5_gxb">
<li class="li">New: <ul class="ul" id="store-rn-psm-procurement-common-architecture__ul_trr_155_gxb">
<li class="li">Introduced a new playbook to handle GL coding review case type. This playbook walks the fulfiller through specific purchase requisition lines that are missing GL account details such as Capex, expense, and
pre-paid accounts.<div class="note note note_note"><span class="note__title">Note:</span> Modifications were made to the default GL coding review case. If existing or new customers want to leverage this capability, they can reference the GL coding review case that
incorporates a new workflow established in Process Automation Designer.</div></li>
<li class="li">Introduced a new delivery address review case on the procurement case table [sn_spend_psd_procurement_request] to provide a single case to resolve all delivery address approval and verification
activities.<div class="note note note_note"><span class="note__title">Note:</span> All existing address approval and verification tasks are not impacted. By default, these tasks are replaced by the singular delivery address review case that is triggered any time a new
address, or a group of addresses, is captured on a purchase requisition.</div></li>
<li class="li">Approvers can now provide their approval directly within an email notification, with the ability to link to more details of that approval task.<div class="note note note_note"><span class="note__title">Note:</span> Modifications were made to the default email notifications.
If existing or new customers want to leverage this capability, they can reference the new email notifications to get generated in their workflows.</div></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-psm-procurement-common-architecture__ul_qxh_j55_gxb">
<li class="li">Renamed this application to Source-to-Pay Common Architecture. This application was formerly named Procurement Common Architecture.</li>
<li class="li">Updated the approval engine to allow ease of configuring the self-approval functionality through a flag, for an approval task to be explicitly created for a requester even if that requester has the correct
approval authority to have self-approved that request.<div class="note note note_note"><span class="note__title">Note:</span> Existing customers will not be impacted because the flag that acknowledges the existing self-approval functionality is defaulted to true. Customers
who do not want the self-approval functionality in their approval rules can set the flag to false.</div></li>
<li class="li">Extended the request for clarification workflow to sourcing requests so that approvers can ask for more clarifications in their approval to-dos for sourcing request approvals. This intimates the employees or
requesters on the need for clarification.<div class="note note note_note"><span class="note__title">Note:</span> These changes do not impact existing requests for clarification workflows, so existing customers are not impacted. This change is available with the upgrade or
installation of this plugin. This feature is also dependent on the installation or upgrade of Employee Center (sn_ex_sp) version 29.0.1 and Employee Center Core (sn_hr_sp) version 29.0.3.</div></li>
<li class="li">he Integration Error table (sn_shop_erp_error_task) is now made commonly available to provide a single table to address all integration errors.<div class="note note note_note"><span class="note__title">Note:</span> Existing customers will not be impacted because this change
moves a table to a common scope, which existing customers already have as part of their solution's application dependency.</div></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 10.0.1 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-psm-procurement-common-architecture__ul_rvw_rr5_gwb">
<li class="li">Changed:<ul class="ul">
<li class="li">Updated the Invoice and Invoice Line tables to remove business rules that auto-calcuated invoiced amount.</li>
<li class="li">Updated the invoice acknowledgement task to be relabled as service acknowledgement task, with a new service acknowledgement task workflow and UI on Shopping Hub for shoppers to complete their tasks, which
would track services receipts.</li>
</ul></li>
<li class="li">
<div class="note note note_note"><span class="note__title">Note:</span> New customers will be impacted by these changes, and there will be a fixed script for existing customers to run if they choose to adopt the new changes.</div>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 9.0.6 - December 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 9.0.5 - November 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 8.0.1 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-psm-procurement-common-architecture__ul_e5y_mdw_h5b">
<li class="li">Changed:<ul class="ul" id="store-rn-psm-procurement-common-architecture__ul_ykz_mdw_h5b">
<li class="li">Renamed this application to Procurement Common Architecture. This application was formerly named ShoppingHub.</li>
<li class="li">Moved specific tables to be commonly used and extended by other products. This makes this application a standalone application, with the following tables, ACLs, and form views available. When you purchase
Procurement Service Management, you get both this standalone application along with core procurement workflows, business logic, and user experience. Having this standalone application alone does not make core
procurement workflows, business logic, and user experience available.</li>
<li class="li">The following tables are made commonly available: <ul class="ul" id="store-rn-psm-procurement-common-architecture__ul_zkz_mdw_h5b">
<li class="li">Attribute (sn_shop_attribute)</li>
<li class="li">Attribute Set (sn_shop_attribute_set)</li>
<li class="li">Attribute Type (sn_shop_attribute_type)</li>
<li class="li">Delivery Location (sn_shop_delivery_location)</li>
<li class="li">ERP Address Mapping (sn_shop_erp_address_map)</li>
<li class="li">ERP Asset Category Mapping (sn_shop_erp_asset_category_map)</li>
<li class="li">ERP Material Group Mapping (sn_shop_erp_material_group_map)</li>
<li class="li">Invoice (sn_shop_invoice)</li>
<li class="li">Invoice Line (sn_shop_invoice_line)</li>
<li class="li">Job Code (sn_shop_job_code)</li>
<li class="li">Milestone (sn_shop_milestone)</li>
<li class="li">Office Location (sn_shop_office_location)</li>
<li class="li">Order Line Template (sn_shop_order_line)</li>
<li class="li">Order Template (sn_shop_order)</li>
<li class="li">Order to Contract Relationships (sn_shop_m2m_order_contract)</li>
<li class="li">Payment Terms (sn_shop_payment_term)</li>
<li class="li">Price Break (sn_shop_price_break)</li>
<li class="li">Pricing (sn_shop_m2m_product_contract)</li>
<li class="li">Product Group (sn_shop_product_group)</li>
<li class="li">Product Visuals (sn_shop_supplier_product_artifact)</li>
<li class="li">Purchase Order (sn_shop_purchase_order)</li>
<li class="li">Purchase Order Line (sn_shop_purchase_order_line)</li>
<li class="li">Receipt (sn_shop_receipt)</li>
<li class="li">Shipment Details (sn_shop_shipment_details)</li>
<li class="li">Shipment Product (sn_shop_shipment_product)</li>
<li class="li">Shipping Method (sn_shop_shipping_method)</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 7.0.1 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">New way to manage mutiple supplier negotiations through a new table (Negotiation Events) and workflow.</li>
<li class="li">New qualification task workflow and decision tables to help procurement teams define what it means to qualify the engagement of a supplier (that is, defining task orchestration for other teams to collaborate
with the procurement team). Examples of task orchestration includes assessing the risks of a supplier, drafting new contracts with a supplier, and onboarding a supplier.</li>
<li class="li">New way for the procurement organization to define work prioritization by allowing the priority of work to be dynamically defined through decision tables.</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">All purchasing tasks types, except for the need more information and procurement tasks, have been migrated over as cases. This supports case types that need their own complex workflows. Examples of case types
are supplier onboarding, supplier risk assessments, supplier tiering assessments, contract reviews, and budget reviews.</li>
<li class="li">The supplier onboarding case is now integrated with the Supplier Lifecycle Management plugin to support a complex process automation workflow, which includes registering, qualifying, and activating
suppliers.</li>
<li class="li">Modified the workflow such that multiple approval tasks are not created for the same approver if that approver shows up in multiple approval lists created for the same purchase.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 6.0.1 - February 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-psm-procurement-common-architecture__ul_rrg_bcg_jsb">
<li class="li">Approvers can now request clarification and shoppers can provide clarification from ShoppingHub.</li>
<li class="li">Shoppers can now see the reasons for rejection and cancellation of a purchase from My Purchases.</li>
<li class="li">Introduced a new delivery address checkout experience for shoppers to auto-fill delivery address details.</li>
<li class="li">Framework created for customers to plug in an Address Validation Service (AVS) into the shopping and checkout experiences for shoppers.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-psm-procurement-common-architecture__ul_td2_ccg_jsb">
<li class="li">Activity stream now provides more detailed information when an item is cancelled, rejected, or clarification is requested.</li>
<li class="li">The purchase status on ShoppingHub is now displayed in badges.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-common-architecture.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-common-architecture.html\"><body id=\"store-rn-psm-procurement-common-architecture\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-psm-procurement-common-architecture\" aria-labelledby=\"title_store-rn-psm-procurement-common-architecture\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-psm-procurement-common-architecture\">Source-to-Pay Common Architecture release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Source-to-Pay Common Architecture application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-psm-procurement-common-architecture__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d156362e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 19.0.0 - August 2025</dt>\n <dd class=\"dd\">New: Update of purchase requisition logic to support native ERP behavior: ServiceNow allows address selection at the Purchase Requisition - Line level, and multiple ERP applications support this as well. However, Coupa\n does not allow address selection at the line level, but only at the header level. To accommodate such specific behavior, the ServiceNow application logic has been updated to split and group Purchase Requisition lines based\n on address. This is achieved through a configuration infrastructure that enables developers to insert logic to modify application behavior tagged to specific ERPs.</dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.14 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-psm-procurement-common-architecture__latest-store-rn-psm-procurement-common-architecture\">Fixed: Minor bug fix to resolve an issue where records from the staging table sn_fcms_intg_imp_receipt had a status of "posted", but after transformation to the base\n table sn_shop_receipt, the status was incorrectly set to "pending_submission" instead of "posted".</dd>\n \n \n <dt class=\"dt dlterm\">Version 17.6.14 - June 2025 (Xanadu)</dt>\n <dd class=\"dd\">Changed: Minor improvements have been made to the creation of scheduled jobs to populate the ERP Source on Purchase Requisitions and Purchase Orders.</dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.10 - May 2025</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 17.6.10 - May 2025 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Fixed SR line cancellation issue for close bid supplier flow</li>\n <li class=\"li\">Minor bug fixes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.6 - March 2025</dt>\n <dd class=\"dd\">Fixed: Fixed an issue in Shopping Hub where the date filter on the Similar Products page was not functioning correctly.</dd>\n \n \n <dt class=\"dt dlterm\">Version 17.6.5 - March 2025 (Xanadu)</dt>\n <dd class=\"dd\">Changed: The fix script for updating the ERP Source on historical PR and PO data encountered performance issues. To avoid this issue, you must now run the fix script via a scheduled job to populate the ERP Source on PR\n and PO.</dd>\n \n \n <dt class=\"dt dlterm\">Version 18.0.1 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added Deny unless ACLs for subset of tables in app-spend-catalog.</li>\n <li class=\"li\">Introduced a new Case Type called "Edit a Receipt."</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 17.6.1 - January 2025</dt>\n <dd class=\"dd\">Fixed: Fixed issues for punchout PRL data population.</dd>\n \n \n <dt class=\"dt dlterm\">Version 15.2.1 - January 2025</dt>\n <dd class=\"dd\">Fixed: ERP source not populated on PR and PO.</dd>\n \n \n <dt class=\"dt dlterm\">Version 17.1.3 - December 2024</dt>\n <dd class=\"dd\">New: Added new ACL for sn_shop_shipment_details to support effortless access to supplier contact information across multiple suppliers.</dd>\n \n \n <dt class=\"dt dlterm\">Version 17.0.2 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Improved security model adoption. Made Purchase cost allocation table common.</li>\n <li class=\"li\">Added the Invoice Cost Allocation table and its associated security</li>\n <li class=\"li\">Improved the Approval Rule Engine to accommodate Cost Center Managers approval rule for invoices</li>\n <li class=\"li\">Added "Deny Unless" ACLs to the Invoice table for improved security.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 15.1.0 - November 2024</dt>\n <dd class=\"dd\">Created a new staging table for fetching sourcing requests from ERP systems.</dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.9 - October 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The "Resubmit" button to trigger resubmission of record in case of Integration Failure is renamed as "Retry" in Purchase Orders and Goods Receipt.</li>\n <li class=\"li\">Addressed bugs.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.2 - September 2024</dt>\n <dd class=\"dd\">New: Scripted DEFN for tracking compliance on Source to Pay and Contract Operations SKU.</dd>\n \n \n <dt class=\"dt dlterm\">Version 16.0.1 - August 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.5 - August 2024 (Washington DC)</dt>\n <dd class=\"dd\">Fixed an issue regarding accurately transforming delivery address location into the Locations (cmn_locations) table.</dd>\n \n \n <dt class=\"dt dlterm\">Version 13.1.1 - August 2024 (Vancouver)</dt>\n <dd class=\"dd\">Fixed issues with rendering supplier and category browsing in the Shopping Hub mega menu.</dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.2 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</li>\n <li class=\"li\">Defect fixes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 13.1.0 - June 2024 (Vancouver)</dt>\n <dd class=\"dd\">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.1.0 - June 2024 (Utah)</dt>\n <dd class=\"dd\">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</dd>\n \n \n <dt class=\"dt dlterm\">Version 15.0.1 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-psm-procurement-common-architecture__ul_htz_x3v_cbc\">\n <li class=\"li\">Using Employee Center, employees or shoppers can now navigate to punchout supplier sites and make purchases from external sites. Level 1 cXML-based punchout is now supported.</li>\n <li class=\"li\">A separate link is available for navigating to third-party supplier sites.</li>\n <li class=\"li\">A new widget page that lists out all third-party punchout supplier sites is also available.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.9 - April 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 14.2.2 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added a TPRM user role to the procurement specialist role for enabling read access to the risk assessment related lists.</li>\n <li class=\"li\">Changed: Configured changes in the decision tables to create a due diligence case when a qualification process is initiated from a sourcing request and negotiation.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.1 - March 2024 (Vancouver)</dt>\n <dd class=\"dd\">Fixed ACL issues with new CAD management tool.</dd>\n \n \n <dt class=\"dt dlterm\">Version 14.0.2 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-psm-procurement-common-architecture__ul_tpw_1nr_d1c\">\n <li class=\"li\">Modified the intake form experience for requesters or employees requesting for multiple items (goods or services) from the employee portal. These include the "I need a good" and "I need a service" intake forms\n (record producers). Additionally, there is a new summary page within the employee portal to confirm the submission and item details. If existing customers take this new feature, they will need to apply the\n modified record producer payload to capture multiple items (goods or services). Additionally, changes were made to the out-of-the-box intake form to allow each item (good or service) to have the same or\n different delivery or service address and dates. Existing customers can apply this experience to their own intake forms with their own questions.</li>\n <li class=\"li\">Employees can now see to-do tasks such as E-sign, Upload a document, and Submit a form, in their task page on Employee Center.</li>\n <li class=\"li\">Right to left language: Minor issues in employee intake forms I need a product and I need a service are fixed as part of this capability.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.8 - December 2023 (Utah)</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 13.0.2 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-psm-procurement-common-architecture__ul_jd2_s1z_dzb\">\n <li class=\"li\">Introduced a new approval rule type, which will allow the creation of approvals for multiple cost center managers to approve their cost allocation. This type of approval rule is only applicable for purchase\n requisitions and approvals will be sent to all the cost center managers where the cost of the purchase has been allocated to their cost center. Note: Existing and new customers would only see these new changes\n if they have defined the new approval rules for cost center manager approval.</li>\n <li class=\"li\">Fulfillers can now assign a procurement task with an action type to an employee or shopper. The action types supported are Watch Video, View Link, and Mark Complete. This feature will guide shoppers on what is\n expected from them to complete the task. Note: No impact to existing customers for any tasks already created, and they will find these new changes in effect with this upgrade.</li>\n <li class=\"li\">Supplier part number is now added in purchase order lines and can be used to import PO data with supplier part number. Note: No impact to existing customers, and they will find these new changes in effect with\n this upgrade.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-psm-procurement-common-architecture__ul_kpf_t1z_dzb\">\n <li class=\"li\">Shoppers and employees can now see the current status of a case and the remaining steps for it to be completed. Previously, shoppers and employees did not have any visibility into the current status of a case\n nor how many steps are remaining for the case to be marked as completed. Note: No impact to existing customers, and they will find these new changes in effect with this upgrade.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.2 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-psm-procurement-common-architecture__ul_z31_xsz_dyb\">\n <li class=\"li\">To-dos such as receipt confirmation, service acknowledgment, more information needed, and milestone acknowledgment are now rendered in Employee Center. Employees can complete these to-dos in the Employee\n Center portal itself.</li>\n <li class=\"li\">Introduced a new ability for approvers to take actions such as approve, reject, or request clarification, on line-level items in approval to-dos for purchase requisitions within Employee Center.Note: Existing\n customers leveraging existing approval to-dos for purchase requistions in Employee Center will see these new changes.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.5 - June 2023</dt>\n <dd class=\"dd\">Fixed: Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.3 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-psm-procurement-common-architecture__ul_w3q_zt5_gxb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-psm-procurement-common-architecture__ul_trr_155_gxb\">\n <li class=\"li\">Introduced a new playbook to handle GL coding review case type. This playbook walks the fulfiller through specific purchase requisition lines that are missing GL account details such as Capex, expense, and\n pre-paid accounts.<div class=\"note note note_note\"><span class=\"note__title\">Note:</span> Modifications were made to the default GL coding review case. If existing or new customers want to leverage this capability, they can reference the GL coding review case that\n incorporates a new workflow established in Process Automation Designer.</div></li>\n <li class=\"li\">Introduced a new delivery address review case on the procurement case table [sn_spend_psd_procurement_request] to provide a single case to resolve all delivery address approval and verification\n activities.<div class=\"note note note_note\"><span class=\"note__title\">Note:</span> All existing address approval and verification tasks are not impacted. By default, these tasks are replaced by the singular delivery address review case that is triggered any time a new\n address, or a group of addresses, is captured on a purchase requisition.</div></li>\n <li class=\"li\">Approvers can now provide their approval directly within an email notification, with the ability to link to more details of that approval task.<div class=\"note note note_note\"><span class=\"note__title\">Note:</span> Modifications were made to the default email notifications.\n If existing or new customers want to leverage this capability, they can reference the new email notifications to get generated in their workflows.</div></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-psm-procurement-common-architecture__ul_qxh_j55_gxb\">\n <li class=\"li\">Renamed this application to Source-to-Pay Common Architecture. This application was formerly named Procurement Common Architecture.</li>\n <li class=\"li\">Updated the approval engine to allow ease of configuring the self-approval functionality through a flag, for an approval task to be explicitly created for a requester even if that requester has the correct\n approval authority to have self-approved that request.<div class=\"note note note_note\"><span class=\"note__title\">Note:</span> Existing customers will not be impacted because the flag that acknowledges the existing self-approval functionality is defaulted to true. Customers\n who do not want the self-approval functionality in their approval rules can set the flag to false.</div></li>\n <li class=\"li\">Extended the request for clarification workflow to sourcing requests so that approvers can ask for more clarifications in their approval to-dos for sourcing request approvals. This intimates the employees or\n requesters on the need for clarification.<div class=\"note note note_note\"><span class=\"note__title\">Note:</span> These changes do not impact existing requests for clarification workflows, so existing customers are not impacted. This change is available with the upgrade or\n installation of this plugin. This feature is also dependent on the installation or upgrade of Employee Center (sn_ex_sp) version 29.0.1 and Employee Center Core (sn_hr_sp) version 29.0.3.</div></li>\n <li class=\"li\">he Integration Error table (sn_shop_erp_error_task) is now made commonly available to provide a single table to address all integration errors.<div class=\"note note note_note\"><span class=\"note__title\">Note:</span> Existing customers will not be impacted because this change\n moves a table to a common scope, which existing customers already have as part of their solution's application dependency.</div></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.1 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-psm-procurement-common-architecture__ul_rvw_rr5_gwb\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Updated the Invoice and Invoice Line tables to remove business rules that auto-calcuated invoiced amount.</li>\n <li class=\"li\">Updated the invoice acknowledgement task to be relabled as service acknowledgement task, with a new service acknowledgement task workflow and UI on Shopping Hub for shoppers to complete their tasks, which\n would track services receipts.</li>\n </ul></li>\n <li class=\"li\">\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> New customers will be impacted by these changes, and there will be a fixed script for existing customers to run if they choose to adopt the new changes.</div>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.6 - December 2022</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.5 - November 2022</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.1 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-psm-procurement-common-architecture__ul_e5y_mdw_h5b\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-psm-procurement-common-architecture__ul_ykz_mdw_h5b\">\n <li class=\"li\">Renamed this application to Procurement Common Architecture. This application was formerly named ShoppingHub.</li>\n <li class=\"li\">Moved specific tables to be commonly used and extended by other products. This makes this application a standalone application, with the following tables, ACLs, and form views available. When you purchase\n Procurement Service Management, you get both this standalone application along with core procurement workflows, business logic, and user experience. Having this standalone application alone does not make core\n procurement workflows, business logic, and user experience available.</li>\n <li class=\"li\">The following tables are made commonly available: <ul class=\"ul\" id=\"store-rn-psm-procurement-common-architecture__ul_zkz_mdw_h5b\">\n <li class=\"li\">Attribute (sn_shop_attribute)</li>\n <li class=\"li\">Attribute Set (sn_shop_attribute_set)</li>\n <li class=\"li\">Attribute Type (sn_shop_attribute_type)</li>\n <li class=\"li\">Delivery Location (sn_shop_delivery_location)</li>\n <li class=\"li\">ERP Address Mapping (sn_shop_erp_address_map)</li>\n <li class=\"li\">ERP Asset Category Mapping (sn_shop_erp_asset_category_map)</li>\n <li class=\"li\">ERP Material Group Mapping (sn_shop_erp_material_group_map)</li>\n <li class=\"li\">Invoice (sn_shop_invoice)</li>\n <li class=\"li\">Invoice Line (sn_shop_invoice_line)</li>\n <li class=\"li\">Job Code (sn_shop_job_code)</li>\n <li class=\"li\">Milestone (sn_shop_milestone)</li>\n <li class=\"li\">Office Location (sn_shop_office_location)</li>\n <li class=\"li\">Order Line Template (sn_shop_order_line)</li>\n <li class=\"li\">Order Template (sn_shop_order)</li>\n <li class=\"li\">Order to Contract Relationships (sn_shop_m2m_order_contract)</li>\n <li class=\"li\">Payment Terms (sn_shop_payment_term)</li>\n <li class=\"li\">Price Break (sn_shop_price_break)</li>\n <li class=\"li\">Pricing (sn_shop_m2m_product_contract)</li>\n <li class=\"li\">Product Group (sn_shop_product_group)</li>\n <li class=\"li\">Product Visuals (sn_shop_supplier_product_artifact)</li>\n <li class=\"li\">Purchase Order (sn_shop_purchase_order)</li>\n <li class=\"li\">Purchase Order Line (sn_shop_purchase_order_line)</li>\n <li class=\"li\">Receipt (sn_shop_receipt)</li>\n <li class=\"li\">Shipment Details (sn_shop_shipment_details)</li>\n <li class=\"li\">Shipment Product (sn_shop_shipment_product)</li>\n <li class=\"li\">Shipping Method (sn_shop_shipping_method)</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.1 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">New way to manage mutiple supplier negotiations through a new table (Negotiation Events) and workflow.</li>\n <li class=\"li\">New qualification task workflow and decision tables to help procurement teams define what it means to qualify the engagement of a supplier (that is, defining task orchestration for other teams to collaborate\n with the procurement team). Examples of task orchestration includes assessing the risks of a supplier, drafting new contracts with a supplier, and onboarding a supplier.</li>\n <li class=\"li\">New way for the procurement organization to define work prioritization by allowing the priority of work to be dynamically defined through decision tables.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">All purchasing tasks types, except for the need more information and procurement tasks, have been migrated over as cases. This supports case types that need their own complex workflows. Examples of case types\n are supplier onboarding, supplier risk assessments, supplier tiering assessments, contract reviews, and budget reviews.</li>\n <li class=\"li\">The supplier onboarding case is now integrated with the Supplier Lifecycle Management plugin to support a complex process automation workflow, which includes registering, qualifying, and activating\n suppliers.</li>\n <li class=\"li\">Modified the workflow such that multiple approval tasks are not created for the same approver if that approver shows up in multiple approval lists created for the same purchase.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.1 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-psm-procurement-common-architecture__ul_rrg_bcg_jsb\">\n <li class=\"li\">Approvers can now request clarification and shoppers can provide clarification from ShoppingHub.</li>\n <li class=\"li\">Shoppers can now see the reasons for rejection and cancellation of a purchase from My Purchases.</li>\n <li class=\"li\">Introduced a new delivery address checkout experience for shoppers to auto-fill delivery address details.</li>\n <li class=\"li\">Framework created for customers to plug in an Address Validation Service (AVS) into the shopping and checkout experiences for shoppers.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-psm-procurement-common-architecture__ul_td2_ccg_jsb\">\n <li class=\"li\">Activity stream now provides more detailed information when an item is cancelled, rejected, or clarification is requested.</li>\n <li class=\"li\">The purchase status on ShoppingHub is now displayed in badges.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Source-to-Pay Common Architecture release notes
Version history for the Source-to-Pay Common Architecture application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.0.0 - August 2025
New: Update of purchase requisition logic to support native ERP behavior: ServiceNow allows address selection at the Purchase Requisition - Line level, and multiple ERP applications support this as well. However, Coupa
does not allow address selection at the line level, but only at the header level. To accommodate such specific behavior, the ServiceNow application logic has been updated to split and group Purchase Requisition lines based
on address. This is achieved through a configuration infrastructure that enables developers to insert logic to modify application behavior tagged to specific ERPs.
#### Version 18.0.14 - June 2025
Fixed: Minor bug fix to resolve an issue where records from the staging table sn\_fcms\_intg\_imp\_receipt had a status of "posted", but after transformation to the base
table sn\_shop\_receipt, the status was incorrectly set to "pending\_submission" instead of "posted".
#### Version 17.6.14 - June 2025 (Xanadu)
Changed: Minor improvements have been made to the creation of scheduled jobs to populate the ERP Source on Purchase Requisitions and Purchase Orders.
#### Version 18.0.10 - May 2025
Minor fixes.
#### Version 17.6.10 - May 2025 (Xanadu)
* Fixed:
+ Fixed SR line cancellation issue for close bid supplier flow
+ Minor bug fixes
#### Version 18.0.6 - March 2025
Fixed: Fixed an issue in Shopping Hub where the date filter on the Similar Products page was not functioning correctly.
#### Version 17.6.5 - March 2025 (Xanadu)
Changed: The fix script for updating the ERP Source on historical PR and PO data encountered performance issues. To avoid this issue, you must now run the fix script via a scheduled job to populate the ERP Source on PR
and PO.
#### Version 18.0.1 - February 2025
* New:
+ Added Deny unless ACLs for subset of tables in app-spend-catalog.
+ Introduced a new Case Type called "Edit a Receipt."
#### Version 17.6.1 - January 2025
Fixed: Fixed issues for punchout PRL data population.
#### Version 15.2.1 - January 2025
Fixed: ERP source not populated on PR and PO.
#### Version 17.1.3 - December 2024
New: Added new ACL for sn\_shop\_shipment\_details to support effortless access to supplier contact information across multiple suppliers.
#### Version 17.0.2 - November 2024
* Improved security model adoption. Made Purchase cost allocation table common.
* Added the Invoice Cost Allocation table and its associated security
* Improved the Approval Rule Engine to accommodate Cost Center Managers approval rule for invoices
* Added "Deny Unless" ACLs to the Invoice table for improved security.
#### Version 15.1.0 - November 2024
Created a new staging table for fetching sourcing requests from ERP systems.
#### Version 16.0.9 - October 2024
* The "Resubmit" button to trigger resubmission of record in case of Integration Failure is renamed as "Retry" in Purchase Orders and Goods Receipt.
* Addressed bugs.
#### Version 16.0.2 - September 2024
New: Scripted DEFN for tracking compliance on Source to Pay and Contract Operations SKU.
#### Version 16.0.1 - August 2024
Minor fixes.
#### Version 15.0.5 - August 2024 (Washington DC)
Fixed an issue regarding accurately transforming delivery address location into the Locations (cmn\_locations) table.
#### Version 13.1.1 - August 2024 (Vancouver)
Fixed issues with rendering supplier and category browsing in the Shopping Hub mega menu.
#### Version 15.0.2 - June 2024
* Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
* Defect fixes.
#### Version 13.1.0 - June 2024 (Vancouver)
Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
#### Version 11.1.0 - June 2024 (Utah)
Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
#### Version 15.0.1 - May 2024
* New:
+ Using Employee Center, employees or shoppers can now navigate to punchout supplier sites and make purchases from external sites. Level 1 cXML-based punchout is now supported.
+ A separate link is available for navigating to third-party supplier sites.
+ A new widget page that lists out all third-party punchout supplier sites is also available.
#### Version 11.0.9 - April 2024
Minor fixes.
#### Version 14.2.2 - March 2024
* New: Added a TPRM user role to the procurement specialist role for enabling read access to the risk assessment related lists.
* Changed: Configured changes in the decision tables to create a due diligence case when a qualification process is initiated from a sourcing request and negotiation.
#### Version 1.8.1 - March 2024 (Vancouver)
Fixed ACL issues with new CAD management tool.
#### Version 14.0.2 - February 2024
* Changed:
+ Modified the intake form experience for requesters or employees requesting for multiple items (goods or services) from the employee portal. These include the "I need a good" and "I need a service" intake forms
(record producers). Additionally, there is a new summary page within the employee portal to confirm the submission and item details. If existing customers take this new feature, they will need to apply the
modified record producer payload to capture multiple items (goods or services). Additionally, changes were made to the out-of-the-box intake form to allow each item (good or service) to have the same or
different delivery or service address and dates. Existing customers can apply this experience to their own intake forms with their own questions.
+ Employees can now see to-do tasks such as E-sign, Upload a document, and Submit a form, in their task page on Employee Center.
+ Right to left language: Minor issues in employee intake forms I need a product and I need a service are fixed as part of this capability.
#### Version 11.0.8 - December 2023 (Utah)
Minor fixes.
#### Version 13.0.2 - November 2023
* New:
+ Introduced a new approval rule type, which will allow the creation of approvals for multiple cost center managers to approve their cost allocation. This type of approval rule is only applicable for purchase
requisitions and approvals will be sent to all the cost center managers where the cost of the purchase has been allocated to their cost center. Note: Existing and new customers would only see these new changes
if they have defined the new approval rules for cost center manager approval.
+ Fulfillers can now assign a procurement task with an action type to an employee or shopper. The action types supported are Watch Video, View Link, and Mark Complete. This feature will guide shoppers on what is
expected from them to complete the task. Note: No impact to existing customers for any tasks already created, and they will find these new changes in effect with this upgrade.
+ Supplier part number is now added in purchase order lines and can be used to import PO data with supplier part number. Note: No impact to existing customers, and they will find these new changes in effect with
this upgrade.
* Changed:
+ Shoppers and employees can now see the current status of a case and the remaining steps for it to be completed. Previously, shoppers and employees did not have any visibility into the current status of a case
nor how many steps are remaining for the case to be marked as completed. Note: No impact to existing customers, and they will find these new changes in effect with this upgrade.
#### Version 12.0.2 - August 2023
* New:
+ To-dos such as receipt confirmation, service acknowledgment, more information needed, and milestone acknowledgment are now rendered in Employee Center. Employees can complete these to-dos in the Employee
Center portal itself.
+ Introduced a new ability for approvers to take actions such as approve, reject, or request clarification, on line-level items in approval to-dos for purchase requisitions within Employee Center.Note: Existing
customers leveraging existing approval to-dos for purchase requistions in Employee Center will see these new changes.
#### Version 11.0.5 - June 2023
Fixed: Minor bug fixes.
#### Version 11.0.3 - May 2023
* New:
+ Introduced a new playbook to handle GL coding review case type. This playbook walks the fulfiller through specific purchase requisition lines that are missing GL account details such as Capex, expense, and
pre-paid accounts.Note: Modifications were made to the default GL coding review case. If existing or new customers want to leverage this capability, they can reference the GL coding review case that
incorporates a new workflow established in Process Automation Designer.
+ Introduced a new delivery address review case on the procurement case table [sn\_spend\_psd\_procurement\_request] to provide a single case to resolve all delivery address approval and verification
activities.Note: All existing address approval and verification tasks are not impacted. By default, these tasks are replaced by the singular delivery address review case that is triggered any time a new
address, or a group of addresses, is captured on a purchase requisition.
+ Approvers can now provide their approval directly within an email notification, with the ability to link to more details of that approval task.Note: Modifications were made to the default email notifications.
If existing or new customers want to leverage this capability, they can reference the new email notifications to get generated in their workflows.
* Changed:
+ Renamed this application to Source-to-Pay Common Architecture. This application was formerly named Procurement Common Architecture.
+ Updated the approval engine to allow ease of configuring the self-approval functionality through a flag, for an approval task to be explicitly created for a requester even if that requester has the correct
approval authority to have self-approved that request.Note: Existing customers will not be impacted because the flag that acknowledges the existing self-approval functionality is defaulted to true. Customers
who do not want the self-approval functionality in their approval rules can set the flag to false.
+ Extended the request for clarification workflow to sourcing requests so that approvers can ask for more clarifications in their approval to-dos for sourcing request approvals. This intimates the employees or
requesters on the need for clarification.Note: These changes do not impact existing requests for clarification workflows, so existing customers are not impacted. This change is available with the upgrade or
installation of this plugin. This feature is also dependent on the installation or upgrade of Employee Center (sn\_ex\_sp) version 29.0.1 and Employee Center Core (sn\_hr\_sp) version 29.0.3.
+ he Integration Error table (sn\_shop\_erp\_error\_task) is now made commonly available to provide a single table to address all integration errors.Note: Existing customers will not be impacted because this change
moves a table to a common scope, which existing customers already have as part of their solution's application dependency.
#### Version 10.0.1 - February 2023
* Changed:
+ Updated the Invoice and Invoice Line tables to remove business rules that auto-calcuated invoiced amount.
+ Updated the invoice acknowledgement task to be relabled as service acknowledgement task, with a new service acknowledgement task workflow and UI on Shopping Hub for shoppers to complete their tasks, which
would track services receipts.
* Note: New customers will be impacted by these changes, and there will be a fixed script for existing customers to run if they choose to adopt the new changes.
#### Version 9.0.6 - December 2022
Minor fixes.
#### Version 9.0.5 - November 2022
Minor fixes.
#### Version 8.0.1 - August 2022
* Changed:
+ Renamed this application to Procurement Common Architecture. This application was formerly named ShoppingHub.
+ Moved specific tables to be commonly used and extended by other products. This makes this application a standalone application, with the following tables, ACLs, and form views available. When you purchase
Procurement Service Management, you get both this standalone application along with core procurement workflows, business logic, and user experience. Having this standalone application alone does not make core
procurement workflows, business logic, and user experience available.
+ The following tables are made commonly available:
- Attribute (sn\_shop\_attribute)
- Attribute Set (sn\_shop\_attribute\_set)
- Attribute Type (sn\_shop\_attribute\_type)
- Delivery Location (sn\_shop\_delivery\_location)
- ERP Address Mapping (sn\_shop\_erp\_address\_map)
- ERP Asset Category Mapping (sn\_shop\_erp\_asset\_category\_map)
- ERP Material Group Mapping (sn\_shop\_erp\_material\_group\_map)
- Invoice (sn\_shop\_invoice)
- Invoice Line (sn\_shop\_invoice\_line)
- Job Code (sn\_shop\_job\_code)
- Milestone (sn\_shop\_milestone)
- Office Location (sn\_shop\_office\_location)
- Order Line Template (sn\_shop\_order\_line)
- Order Template (sn\_shop\_order)
- Order to Contract Relationships (sn\_shop\_m2m\_order\_contract)
- Payment Terms (sn\_shop\_payment\_term)
- Price Break (sn\_shop\_price\_break)
- Pricing (sn\_shop\_m2m\_product\_contract)
- Product Group (sn\_shop\_product\_group)
- Product Visuals (sn\_shop\_supplier\_product\_artifact)
- Purchase Order (sn\_shop\_purchase\_order)
- Purchase Order Line (sn\_shop\_purchase\_order\_line)
- Receipt (sn\_shop\_receipt)
- Shipment Details (sn\_shop\_shipment\_details)
- Shipment Product (sn\_shop\_shipment\_product)
- Shipping Method (sn\_shop\_shipping\_method)
#### Version 7.0.1 - May 2022
* New:
+ New way to manage mutiple supplier negotiations through a new table (Negotiation Events) and workflow.
+ New qualification task workflow and decision tables to help procurement teams define what it means to qualify the engagement of a supplier (that is, defining task orchestration for other teams to collaborate
with the procurement team). Examples of task orchestration includes assessing the risks of a supplier, drafting new contracts with a supplier, and onboarding a supplier.
+ New way for the procurement organization to define work prioritization by allowing the priority of work to be dynamically defined through decision tables.
* Changed:
+ All purchasing tasks types, except for the need more information and procurement tasks, have been migrated over as cases. This supports case types that need their own complex workflows. Examples of case types
are supplier onboarding, supplier risk assessments, supplier tiering assessments, contract reviews, and budget reviews.
+ The supplier onboarding case is now integrated with the Supplier Lifecycle Management plugin to support a complex process automation workflow, which includes registering, qualifying, and activating
suppliers.
+ Modified the workflow such that multiple approval tasks are not created for the same approver if that approver shows up in multiple approval lists created for the same purchase.
#### Version 6.0.1 - February 2022
* New:
+ Approvers can now request clarification and shoppers can provide clarification from ShoppingHub.
+ Shoppers can now see the reasons for rejection and cancellation of a purchase from My Purchases.
+ Introduced a new delivery address checkout experience for shoppers to auto-fill delivery address details.
+ Framework created for customers to plug in an Address Validation Service (AVS) into the shopping and checkout experiences for shoppers.
* Changed:
+ Activity stream now provides more detailed information when an item is cancelled, rejected, or clarification is requested.
+ The purchase status on ShoppingHub is now displayed in badges.
| ---
title: Source-to-Pay Common Architecture release notes
description: Version history for the Source-to-Pay Common Architecture application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Source-to-Pay Common Architecture release notes
Version history for the Source-to-Pay Common Architecture application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 19.0.0 - August 2025
New: Update of purchase requisition logic to support native ERP behavior: ServiceNow allows address selection at the Purchase Requisition - Line level, and multiple ERP applications support this as well. However, Coupa
does not allow address selection at the line level, but only at the header level. To accommodate such specific behavior, the ServiceNow application logic has been updated to split and group Purchase Requisition lines based
on address. This is achieved through a configuration infrastructure that enables developers to insert logic to modify application behavior tagged to specific ERPs.
#### Version 18.0.14 - June 2025
Fixed: Minor bug fix to resolve an issue where records from the staging table sn\_fcms\_intg\_imp\_receipt had a status of "posted", but after transformation to the base
table sn\_shop\_receipt, the status was incorrectly set to "pending\_submission" instead of "posted".
#### Version 17.6.14 - June 2025 (Xanadu)
Changed: Minor improvements have been made to the creation of scheduled jobs to populate the ERP Source on Purchase Requisitions and Purchase Orders.
#### Version 18.0.10 - May 2025
Minor fixes.
#### Version 17.6.10 - May 2025 (Xanadu)
* Fixed:
+ Fixed SR line cancellation issue for close bid supplier flow
+ Minor bug fixes
#### Version 18.0.6 - March 2025
Fixed: Fixed an issue in Shopping Hub where the date filter on the Similar Products page was not functioning correctly.
#### Version 17.6.5 - March 2025 (Xanadu)
Changed: The fix script for updating the ERP Source on historical PR and PO data encountered performance issues. To avoid this issue, you must now run the fix script via a scheduled job to populate the ERP Source on PR
and PO.
#### Version 18.0.1 - February 2025
* New:
+ Added Deny unless ACLs for subset of tables in app-spend-catalog.
+ Introduced a new Case Type called "Edit a Receipt."
#### Version 17.6.1 - January 2025
Fixed: Fixed issues for punchout PRL data population.
#### Version 15.2.1 - January 2025
Fixed: ERP source not populated on PR and PO.
#### Version 17.1.3 - December 2024
New: Added new ACL for sn\_shop\_shipment\_details to support effortless access to supplier contact information across multiple suppliers.
#### Version 17.0.2 - November 2024
* Improved security model adoption. Made Purchase cost allocation table common.
* Added the Invoice Cost Allocation table and its associated security
* Improved the Approval Rule Engine to accommodate Cost Center Managers approval rule for invoices
* Added "Deny Unless" ACLs to the Invoice table for improved security.
#### Version 15.1.0 - November 2024
Created a new staging table for fetching sourcing requests from ERP systems.
#### Version 16.0.9 - October 2024
* The "Resubmit" button to trigger resubmission of record in case of Integration Failure is renamed as "Retry" in Purchase Orders and Goods Receipt.
* Addressed bugs.
#### Version 16.0.2 - September 2024
New: Scripted DEFN for tracking compliance on Source to Pay and Contract Operations SKU.
#### Version 16.0.1 - August 2024
Minor fixes.
#### Version 15.0.5 - August 2024 (Washington DC)
Fixed an issue regarding accurately transforming delivery address location into the Locations (cmn\_locations) table.
#### Version 13.1.1 - August 2024 (Vancouver)
Fixed issues with rendering supplier and category browsing in the Shopping Hub mega menu.
#### Version 15.0.2 - June 2024
* Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
* Defect fixes.
#### Version 13.1.0 - June 2024 (Vancouver)
Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
#### Version 11.1.0 - June 2024 (Utah)
Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
#### Version 15.0.1 - May 2024
* New:
+ Using Employee Center, employees or shoppers can now navigate to punchout supplier sites and make purchases from external sites. Level 1 cXML-based punchout is now supported.
+ A separate link is available for navigating to third-party supplier sites.
+ A new widget page that lists out all third-party punchout supplier sites is also available.
#### Version 11.0.9 - April 2024
Minor fixes.
#### Version 14.2.2 - March 2024
* New: Added a TPRM user role to the procurement specialist role for enabling read access to the risk assessment related lists.
* Changed: Configured changes in the decision tables to create a due diligence case when a qualification process is initiated from a sourcing request and negotiation.
#### Version 1.8.1 - March 2024 (Vancouver)
Fixed ACL issues with new CAD management tool.
#### Version 14.0.2 - February 2024
* Changed:
+ Modified the intake form experience for requesters or employees requesting for multiple items (goods or services) from the employee portal. These include the "I need a good" and "I need a service" intake forms
(record producers). Additionally, there is a new summary page within the employee portal to confirm the submission and item details. If existing customers take this new feature, they will need to apply the
modified record producer payload to capture multiple items (goods or services). Additionally, changes were made to the out-of-the-box intake form to allow each item (good or service) to have the same or
different delivery or service address and dates. Existing customers can apply this experience to their own intake forms with their own questions.
+ Employees can now see to-do tasks such as E-sign, Upload a document, and Submit a form, in their task page on Employee Center.
+ Right to left language: Minor issues in employee intake forms I need a product and I need a service are fixed as part of this capability.
#### Version 11.0.8 - December 2023 (Utah)
Minor fixes.
#### Version 13.0.2 - November 2023
* New:
+ Introduced a new approval rule type, which will allow the creation of approvals for multiple cost center managers to approve their cost allocation. This type of approval rule is only applicable for purchase
requisitions and approvals will be sent to all the cost center managers where the cost of the purchase has been allocated to their cost center. Note: Existing and new customers would only see these new changes
if they have defined the new approval rules for cost center manager approval.
+ Fulfillers can now assign a procurement task with an action type to an employee or shopper. The action types supported are Watch Video, View Link, and Mark Complete. This feature will guide shoppers on what is
expected from them to complete the task. Note: No impact to existing customers for any tasks already created, and they will find these new changes in effect with this upgrade.
+ Supplier part number is now added in purchase order lines and can be used to import PO data with supplier part number. Note: No impact to existing customers, and they will find these new changes in effect with
this upgrade.
* Changed:
+ Shoppers and employees can now see the current status of a case and the remaining steps for it to be completed. Previously, shoppers and employees did not have any visibility into the current status of a case
nor how many steps are remaining for the case to be marked as completed. Note: No impact to existing customers, and they will find these new changes in effect with this upgrade.
#### Version 12.0.2 - August 2023
* New:
+ To-dos such as receipt confirmation, service acknowledgment, more information needed, and milestone acknowledgment are now rendered in Employee Center. Employees can complete these to-dos in the Employee
Center portal itself.
+ Introduced a new ability for approvers to take actions such as approve, reject, or request clarification, on line-level items in approval to-dos for purchase requisitions within Employee Center.Note: Existing
customers leveraging existing approval to-dos for purchase requistions in Employee Center will see these new changes.
#### Version 11.0.5 - June 2023
Fixed: Minor bug fixes.
#### Version 11.0.3 - May 2023
* New:
+ Introduced a new playbook to handle GL coding review case type. This playbook walks the fulfiller through specific purchase requisition lines that are missing GL account details such as Capex, expense, and
pre-paid accounts.Note: Modifications were made to the default GL coding review case. If existing or new customers want to leverage this capability, they can reference the GL coding review case that
incorporates a new workflow established in Process Automation Designer.
+ Introduced a new delivery address review case on the procurement case table [sn\_spend\_psd\_procurement\_request] to provide a single case to resolve all delivery address approval and verification
activities.Note: All existing address approval and verification tasks are not impacted. By default, these tasks are replaced by the singular delivery address review case that is triggered any time a new
address, or a group of addresses, is captured on a purchase requisition.
+ Approvers can now provide their approval directly within an email notification, with the ability to link to more details of that approval task.Note: Modifications were made to the default email notifications.
If existing or new customers want to leverage this capability, they can reference the new email notifications to get generated in their workflows.
* Changed:
+ Renamed this application to Source-to-Pay Common Architecture. This application was formerly named Procurement Common Architecture.
+ Updated the approval engine to allow ease of configuring the self-approval functionality through a flag, for an approval task to be explicitly created for a requester even if that requester has the correct
approval authority to have self-approved that request.Note: Existing customers will not be impacted because the flag that acknowledges the existing self-approval functionality is defaulted to true. Customers
who do not want the self-approval functionality in their approval rules can set the flag to false.
+ Extended the request for clarification workflow to sourcing requests so that approvers can ask for more clarifications in their approval to-dos for sourcing request approvals. This intimates the employees or
requesters on the need for clarification.Note: These changes do not impact existing requests for clarification workflows, so existing customers are not impacted. This change is available with the upgrade or
installation of this plugin. This feature is also dependent on the installation or upgrade of Employee Center (sn\_ex\_sp) version 29.0.1 and Employee Center Core (sn\_hr\_sp) version 29.0.3.
+ he Integration Error table (sn\_shop\_erp\_error\_task) is now made commonly available to provide a single table to address all integration errors.Note: Existing customers will not be impacted because this change
moves a table to a common scope, which existing customers already have as part of their solution's application dependency.
#### Version 10.0.1 - February 2023
* Changed:
+ Updated the Invoice and Invoice Line tables to remove business rules that auto-calcuated invoiced amount.
+ Updated the invoice acknowledgement task to be relabled as service acknowledgement task, with a new service acknowledgement task workflow and UI on Shopping Hub for shoppers to complete their tasks, which
would track services receipts.
* Note: New customers will be impacted by these changes, and there will be a fixed script for existing customers to run if they choose to adopt the new changes.
#### Version 9.0.6 - December 2022
Minor fixes.
#### Version 9.0.5 - November 2022
Minor fixes.
#### Version 8.0.1 - August 2022
* Changed:
+ Renamed this application to Procurement Common Architecture. This application was formerly named ShoppingHub.
+ Moved specific tables to be commonly used and extended by other products. This makes this application a standalone application, with the following tables, ACLs, and form views available. When you purchase
Procurement Service Management, you get both this standalone application along with core procurement workflows, business logic, and user experience. Having this standalone application alone does not make core
procurement workflows, business logic, and user experience available.
+ The following tables are made commonly available:
- Attribute (sn\_shop\_attribute)
- Attribute Set (sn\_shop\_attribute\_set)
- Attribute Type (sn\_shop\_attribute\_type)
- Delivery Location (sn\_shop\_delivery\_location)
- ERP Address Mapping (sn\_shop\_erp\_address\_map)
- ERP Asset Category Mapping (sn\_shop\_erp\_asset\_category\_map)
- ERP Material Group Mapping (sn\_shop\_erp\_material\_group\_map)
- Invoice (sn\_shop\_invoice)
- Invoice Line (sn\_shop\_invoice\_line)
- Job Code (sn\_shop\_job\_code)
- Milestone (sn\_shop\_milestone)
- Office Location (sn\_shop\_office\_location)
- Order Line Template (sn\_shop\_order\_line)
- Order Template (sn\_shop\_order)
- Order to Contract Relationships (sn\_shop\_m2m\_order\_contract)
- Payment Terms (sn\_shop\_payment\_term)
- Price Break (sn\_shop\_price\_break)
- Pricing (sn\_shop\_m2m\_product\_contract)
- Product Group (sn\_shop\_product\_group)
- Product Visuals (sn\_shop\_supplier\_product\_artifact)
- Purchase Order (sn\_shop\_purchase\_order)
- Purchase Order Line (sn\_shop\_purchase\_order\_line)
- Receipt (sn\_shop\_receipt)
- Shipment Details (sn\_shop\_shipment\_details)
- Shipment Product (sn\_shop\_shipment\_product)
- Shipping Method (sn\_shop\_shipping\_method)
#### Version 7.0.1 - May 2022
* New:
+ New way to manage mutiple supplier negotiations through a new table (Negotiation Events) and workflow.
+ New qualification task workflow and decision tables to help procurement teams define what it means to qualify the engagement of a supplier (that is, defining task orchestration for other teams to collaborate
with the procurement team). Examples of task orchestration includes assessing the risks of a supplier, drafting new contracts with a supplier, and onboarding a supplier.
+ New way for the procurement organization to define work prioritization by allowing the priority of work to be dynamically defined through decision tables.
* Changed:
+ All purchasing tasks types, except for the need more information and procurement tasks, have been migrated over as cases. This supports case types that need their own complex workflows. Examples of case types
are supplier onboarding, supplier risk assessments, supplier tiering assessments, contract reviews, and budget reviews.
+ The supplier onboarding case is now integrated with the Supplier Lifecycle Management plugin to support a complex process automation workflow, which includes registering, qualifying, and activating
suppliers.
+ Modified the workflow such that multiple approval tasks are not created for the same approver if that approver shows up in multiple approval lists created for the same purchase.
#### Version 6.0.1 - February 2022
* New:
+ Approvers can now request clarification and shoppers can provide clarification from ShoppingHub.
+ Shoppers can now see the reasons for rejection and cancellation of a purchase from My Purchases.
+ Introduced a new delivery address checkout experience for shoppers to auto-fill delivery address details.
+ Framework created for customers to plug in an Address Validation Service (AVS) into the shopping and checkout experiences for shoppers.
* Changed:
+ Activity stream now provides more detailed information when an item is cancelled, rejected, or clarification is requested.
+ The purchase status on ShoppingHub is now displayed in badges.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-file-transfer-framework.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-file-transfer-framework.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-procurement-file-transfer-framework.html | Procurement File Transfer Framework release notes | Version history for the Procurement File Transfer Framework application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-file-transfer-framework.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-file-transfer-framework.html"><body id="store-rn-psm-procurement-file-transfer-framework"><main role="main"><article role="article" class="dita" id="store-rn-psm-procurement-file-transfer-framework" aria-labelledby="title_store-rn-psm-procurement-file-transfer-framework">
<h1 class="title topictitle1" id="title_store-rn-psm-procurement-file-transfer-framework">Procurement File Transfer Framework release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Procurement File Transfer Framework application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-procurement-file-transfer-framework__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d68183e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.2.2 - May 2023</dt>
<dd class="dd" id="store-rn-psm-procurement-file-transfer-framework__latest-store-rn-psm-procurement-file-transfer-framework"><ul class="ul" id="store-rn-psm-procurement-file-transfer-framework__ul_pxn_zmb_mxb">
<li class="li">Minor fixes.</li>
<li class="li">Extends the Procurement Integration Framework with SFTP and FTP functionality, designed for integrating with systems that do not support REST or SOAP-based integration methods.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Procurement File Transfer Framework release notes
Version history for the Procurement File Transfer Framework application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.2.2 - May 2023
* Minor fixes.
* Extends the Procurement Integration Framework with SFTP and FTP functionality, designed for integrating with systems that do not support REST or SOAP-based integration methods.
| ---
title: Procurement File Transfer Framework release notes
description: Version history for the Procurement File Transfer Framework application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Procurement File Transfer Framework release notes
Version history for the Procurement File Transfer Framework application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.2.2 - May 2023
* Minor fixes.
* Extends the Procurement Integration Framework with SFTP and FTP functionality, designed for integrating with systems that do not support REST or SOAP-based integration methods.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-integration-framework.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-integration-framework.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-procurement-integration-framework.html | Source-to-Pay Integration Framework release notes | Version history for the Source-to-Pay Integration Framework application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-integration-framework.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-integration-framework.html"><body id="store-rn-psm-procurement-integration-framework"><main role="main"><article role="article" class="dita" id="store-rn-psm-procurement-integration-framework" aria-labelledby="title_store-rn-psm-procurement-integration-framework">
<h1 class="title topictitle1" id="title_store-rn-psm-procurement-integration-framework"><span class="ph">Source-to-Pay Integration Framework</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Source-to-Pay Integration Framework</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-procurement-integration-framework__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d347036e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.3.4 - December 2023 (Utah)</dt>
<dd class="dd" id="store-rn-psm-procurement-integration-framework__latest-store-rn-psm-procurement-integration-framework">Minor fixes.</dd>
<dt class="dt dlterm">Version 4.0.1 - August 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.3.3 - May 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.3.1 - August 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.2.1 - May 2022</dt>
<dd class="dd">Changed: When sourcing requests are sent out to third party solutions, the procurement team can now qualify suppliers before sourcing bid information from the third party solutions.</dd>
<dt class="dt dlterm">Version 3.1.2 - February 2022</dt>
<dd class="dd">Standardize the way in which third-party tools and systems integrate with Procurement Service Management. This application provides a standard framework through which a partner or supplier can integrate sourcing and
procurement workflows across organization silos and systems.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Source-to-Pay Integration Framework release notes
Version history for the Source-to-Pay Integration Framework application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.3.4 - December 2023 (Utah)
Minor fixes.
#### Version 4.0.1 - August 2023
Minor fixes.
#### Version 3.3.3 - May 2023
Minor fixes.
#### Version 3.3.1 - August 2022
Minor fixes.
#### Version 3.2.1 - May 2022
Changed: When sourcing requests are sent out to third party solutions, the procurement team can now qualify suppliers before sourcing bid information from the third party solutions.
#### Version 3.1.2 - February 2022
Standardize the way in which third-party tools and systems integrate with Procurement Service Management. This application provides a standard framework through which a partner or supplier can integrate sourcing and
procurement workflows across organization silos and systems.
| ---
title: Source-to-Pay Integration Framework release notes
description: Version history for the Source-to-Pay Integration Framework application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Source-to-Pay Integration Framework release notes
Version history for the Source-to-Pay Integration Framework application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.3.4 - December 2023 (Utah)
Minor fixes.
#### Version 4.0.1 - August 2023
Minor fixes.
#### Version 3.3.3 - May 2023
Minor fixes.
#### Version 3.3.1 - August 2022
Minor fixes.
#### Version 3.2.1 - May 2022
Changed: When sourcing requests are sent out to third party solutions, the procurement team can now qualify suppliers before sourcing bid information from the third party solutions.
#### Version 3.1.2 - February 2022
Standardize the way in which third-party tools and systems integrate with Procurement Service Management. This application provides a standard framework through which a partner or supplier can integrate sourcing and
procurement workflows across organization silos and systems.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-project-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-project-mgmt.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-procurement-project-mgmt.html | Project Costing for Sourcing and Procurement Operations release notes | Version history for the Project Costing for Sourcing and Procurement Operations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
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<h1 class="title topictitle1" id="title_store-rn-psm-procurement-project-mgmt">Project Costing for Sourcing and Procurement Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Project Costing for Sourcing and Procurement Operations application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-procurement-project-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d347650e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.10.0 - May 2025</dt>
<dd class="dd" id="store-rn-psm-procurement-project-mgmt__latest-store-rn-psm-procurement-project-mgmt">Add deny unless ACLs for SPO apps.</dd>
<dt class="dt dlterm">Version 2.8.7 - February 2025</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 2.8.1 - November 2024</dt>
<dd class="dd">Evaluated sandbox access for client-callable script.</dd>
<dt class="dt dlterm">Version 2.5.6 - May 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.5.0 - February 2024</dt>
<dd class="dd">Changed: Introduced minor content changes to the intake form that an employee or requester fills in with project details to be captured in the integration experience with the Strategic Portfolio Management (SPM) product.
Note: These project questions are only available on the intake form if the employee or requester has access to SPM. There is no impact on existing customers.</dd>
<dt class="dt dlterm">Version 1.2.7 - December 2023 (Utah)</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.1 - November 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2023</dt>
<dd class="dd">Changed: In Shopping Hub, only shoppers who have explicit access to the project tables will now be able to associate a project with a request. Previously, this was implicit and users were automatically enabled to select
project information. This was causing fulfiller license overage issues. Note: Impacts customers whose shoppers were not given explicit access to the project tables.</dd>
<dt class="dt dlterm">Version 1.2.6 - June 2023</dt>
<dd class="dd">Fixed: Minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.2.5 - May 2023</dt>
<dd class="dd">Changed: Renamed this application to Project Costing for Sourcing and Procurement Operations. This application was formerly named Procurement with Project Management.</dd>
<dt class="dt dlterm">Version 1.2.3 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-psm-procurement-project-mgmt__ul_szv_5s5_gwb">
<li class="li">Changed: Modified the Procurement with Project Management better together workflow to address a new state value introduction in the Invoice table.<ul class="ul" id="store-rn-psm-procurement-project-mgmt__ul_s1n_xjb_mxb">
<li class="li">
<div class="note note note_note"><span class="note__title">Note:</span> This is not a business functionality change, just a technical change. Only existing customers with the Procurement with Project Management application will see these changes.</div>
</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.2 - November 2022</dt>
<dd class="dd">
<p class="p">Minor fixes.</p>
</dd>
<dt class="dt dlterm">Version 1.2.1 - August 2022</dt>
<dd class="dd">Minor fixes.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-project-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-project-mgmt.html\"><body id=\"store-rn-psm-procurement-project-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-psm-procurement-project-mgmt\" aria-labelledby=\"title_store-rn-psm-procurement-project-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-psm-procurement-project-mgmt\">Project Costing for Sourcing and Procurement Operations release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Project Costing for Sourcing and Procurement Operations application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-psm-procurement-project-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d347650e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.10.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-psm-procurement-project-mgmt__latest-store-rn-psm-procurement-project-mgmt\">Add deny unless ACLs for SPO apps.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.8.7 - February 2025</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.8.1 - November 2024</dt>\n <dd class=\"dd\">Evaluated sandbox access for client-callable script.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.6 - May 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - February 2024</dt>\n <dd class=\"dd\">Changed: Introduced minor content changes to the intake form that an employee or requester fills in with project details to be captured in the integration experience with the Strategic Portfolio Management (SPM) product.\n Note: These project questions are only available on the intake form if the employee or requester has access to SPM. There is no impact on existing customers.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.7 - December 2023 (Utah)</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - November 2023</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2023</dt>\n <dd class=\"dd\">Changed: In Shopping Hub, only shoppers who have explicit access to the project tables will now be able to associate a project with a request. Previously, this was implicit and users were automatically enabled to select\n project information. This was causing fulfiller license overage issues. Note: Impacts customers whose shoppers were not given explicit access to the project tables.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.6 - June 2023</dt>\n <dd class=\"dd\">Fixed: Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.5 - May 2023</dt>\n <dd class=\"dd\">Changed: Renamed this application to Project Costing for Sourcing and Procurement Operations. This application was formerly named Procurement with Project Management.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.3 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-psm-procurement-project-mgmt__ul_szv_5s5_gwb\">\n <li class=\"li\">Changed: Modified the Procurement with Project Management better together workflow to address a new state value introduction in the Invoice table.<ul class=\"ul\" id=\"store-rn-psm-procurement-project-mgmt__ul_s1n_xjb_mxb\">\n <li class=\"li\">\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> This is not a business functionality change, just a technical change. Only existing customers with the Procurement with Project Management application will see these changes.</div>\n </li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.2 - November 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">Minor fixes.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - August 2022</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Project Costing for Sourcing and Procurement Operations release notes
Version history for the Project Costing for Sourcing and Procurement Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.10.0 - May 2025
Add deny unless ACLs for SPO apps.
#### Version 2.8.7 - February 2025
Minor bug fixes.
#### Version 2.8.1 - November 2024
Evaluated sandbox access for client-callable script.
#### Version 2.5.6 - May 2024
Minor fixes.
#### Version 2.5.0 - February 2024
Changed: Introduced minor content changes to the intake form that an employee or requester fills in with project details to be captured in the integration experience with the Strategic Portfolio Management (SPM) product.
Note: These project questions are only available on the intake form if the employee or requester has access to SPM. There is no impact on existing customers.
#### Version 1.2.7 - December 2023 (Utah)
Minor fixes.
#### Version 2.0.1 - November 2023
Minor fixes.
#### Version 2.0.0 - August 2023
Changed: In Shopping Hub, only shoppers who have explicit access to the project tables will now be able to associate a project with a request. Previously, this was implicit and users were automatically enabled to select
project information. This was causing fulfiller license overage issues. Note: Impacts customers whose shoppers were not given explicit access to the project tables.
#### Version 1.2.6 - June 2023
Fixed: Minor bug fixes.
#### Version 1.2.5 - May 2023
Changed: Renamed this application to Project Costing for Sourcing and Procurement Operations. This application was formerly named Procurement with Project Management.
#### Version 1.2.3 - February 2023
* Changed: Modified the Procurement with Project Management better together workflow to address a new state value introduction in the Invoice table.
+ Note: This is not a business functionality change, just a technical change. Only existing customers with the Procurement with Project Management application will see these changes.
#### Version 1.2.2 - November 2022
Minor fixes.
#### Version 1.2.1 - August 2022
Minor fixes.
| ---
title: Project Costing for Sourcing and Procurement Operations release notes
description: Version history for the Project Costing for Sourcing and Procurement
Operations application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Project Costing for Sourcing and Procurement Operations release notes
Version history for the Project Costing for Sourcing and Procurement Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.10.0 - May 2025
Add deny unless ACLs for SPO apps.
#### Version 2.8.7 - February 2025
Minor bug fixes.
#### Version 2.8.1 - November 2024
Evaluated sandbox access for client-callable script.
#### Version 2.5.6 - May 2024
Minor fixes.
#### Version 2.5.0 - February 2024
Changed: Introduced minor content changes to the intake form that an employee or requester fills in with project details to be captured in the integration experience with the Strategic Portfolio Management (SPM) product.
Note: These project questions are only available on the intake form if the employee or requester has access to SPM. There is no impact on existing customers.
#### Version 1.2.7 - December 2023 (Utah)
Minor fixes.
#### Version 2.0.1 - November 2023
Minor fixes.
#### Version 2.0.0 - August 2023
Changed: In Shopping Hub, only shoppers who have explicit access to the project tables will now be able to associate a project with a request. Previously, this was implicit and users were automatically enabled to select
project information. This was causing fulfiller license overage issues. Note: Impacts customers whose shoppers were not given explicit access to the project tables.
#### Version 1.2.6 - June 2023
Fixed: Minor bug fixes.
#### Version 1.2.5 - May 2023
Changed: Renamed this application to Project Costing for Sourcing and Procurement Operations. This application was formerly named Procurement with Project Management.
#### Version 1.2.3 - February 2023
* Changed: Modified the Procurement with Project Management better together workflow to address a new state value introduction in the Invoice table.
+ Note: This is not a business functionality change, just a technical change. Only existing customers with the Procurement with Project Management application will see these changes.
#### Version 1.2.2 - November 2022
Minor fixes.
#### Version 1.2.1 - August 2022
Minor fixes.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-service-mgmt-landing.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-service-mgmt-landing.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-procurement-service-mgmt-landing.html | ServiceNow Store - Sourcing and Procurement Operations release notes | The ServiceNow Store contains Sourcing and Procurement applications. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-service-mgmt-landing.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-service-mgmt-landing.html"><body id="store-rn-psm-procurement-service-mgmt-landing"><main role="main"><article role="article" class="dita" id="store-rn-psm-procurement-service-mgmt-landing" aria-labelledby="title_store-rn-psm-procurement-service-mgmt-landing">
<h1 class="title topictitle1" id="title_store-rn-psm-procurement-service-mgmt-landing"><span class="ph">ServiceNow Store</span> - Sourcing and Procurement Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains Sourcing and Procurement applications.</p>
<section class="section" id="store-rn-psm-procurement-service-mgmt-landing__section_vn5_1cb_lhb">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-awa-sourcing-procurement-ops.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-awa-sourcing-procurement-ops.html">Advanced Work Assignment for Sourcing and Procurement Operations release notes</a><p class="shortdesc">Version history for the Advanced Work Assignment for Sourcing and Procurement Operations application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-asset-mgmt-int-sourcing-procurement-ops.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-asset-mgmt-int-sourcing-procurement-ops.html">Asset Management Integration for Sourcing and Procurement Operations release notes</a><p class="shortdesc">Version history for the <span class="ph">Asset Management</span> Integration for Sourcing and Procurement Operations application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-service-delivery-common.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-service-delivery-common.html">Common Service Delivery release notes</a><p class="shortdesc">Version history for the Common Service Delivery application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-nlu-model-va.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-nlu-model-va.html">Natural Language Understanding Models for Sourcing and Procurement Operations release notes</a><p class="shortdesc">Version history for Natural Language Understanding Models for Sourcing and Procurement Operationson the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-now-assist-spo.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-now-assist-spo.html">Now Assist for Sourcing and Procurement Operations (SPO) release notes</a><p class="shortdesc">Version history for the <span class="ph">Now Assist</span> for Sourcing and Procurement Operations (SPO) on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-pa-content-pack.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-pa-content-pack.html">Performance Analytics for Sourcing and Procurement Operations release notes</a><p class="shortdesc">Version history for the <span class="ph">Performance Analytics</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-purchase-modification-exp-pack.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-purchase-modification-exp-pack.html">Playbooks for Sourcing and Procurement Operations release notes</a><p class="shortdesc">Version history for the Playbooks for Sourcing and Procurement Operations application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-primary-data-int-coupa.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-primary-data-int-coupa.html">Primary Data Integration with Coupa release notes</a><p class="shortdesc">Version history for the Primary Data Integration with <span class="ph">Coupa</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-process-mining.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-process-mining.html">Process Mining for Source-to-Pay Operations release notes</a><p class="shortdesc">Version history for the Process Mining for <span class="ph">Source-to-Pay Operations</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-hr-procurement-case-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-procurement-case-mgmt.html">Procurement Case Management release notes</a><p class="shortdesc">Version history for the Procurement Case Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-procurement-file-transfer-framework.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-file-transfer-framework.html">Procurement File Transfer Framework release notes</a><p class="shortdesc">Version history for the Procurement File Transfer Framework application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-procurement-integration-framework.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-integration-framework.html">Source-to-Pay Integration Framework release notes</a><p class="shortdesc">Version history for the <span class="ph">Source-to-Pay Integration Framework</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-procurement-specialist-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-specialist-workspace.html">Procurement Specialist Workspace release notes</a><p class="shortdesc">Version history for the Procurement Specialist Workspace application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-procurement-project-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-project-mgmt.html">Project Costing for Sourcing and Procurement Operations release notes</a><p class="shortdesc">Version history for the Project Costing for Sourcing and Procurement Operations application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-purchase-automation-risk-assessment.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-purchase-automation-risk-assessment.html">Risk Assessments Integration for Sourcing and Procurement Operations release notes</a><p class="shortdesc">Version history for the Risk Assessments Integration for Sourcing and Procurement Operations application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub.html">Shopping Hub release notes</a><p class="shortdesc">Version history for the Shopping Hub application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub-mobile.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub-mobile.html">Shopping Hub Mobile release notes</a><p class="shortdesc">Version history for the Shopping Hub Mobile application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-procurement-common-architecture.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-common-architecture.html">Source-to-Pay Common Architecture release notes</a><p class="shortdesc">Version history for the Source-to-Pay Common Architecture application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/source-to-pay-operations/store-rn-source-to-pay-integration-framework.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/source-to-pay-operations/store-rn-source-to-pay-integration-framework.html">Source-to-Pay Integration Framework release notes</a><p class="shortdesc">Version history for the Source-to-Pay Integration Framework application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-contract-mgmt-pro.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-contract-mgmt-pro.html">Source-to-Pay Operations with Contract Management Pro release notes</a><p class="shortdesc">Version history for the Source-to-Pay Operations with <span class="ph">Contract Management Pro</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/source-to-pay-operations/store-rn-source-to-pay-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/source-to-pay-operations/store-rn-source-to-pay-workspace.html">Source-to-Pay Workspace release notes</a><p class="shortdesc">Version history for the Source-to-Pay Workspace application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-sourcing-procurement-ops-int-coupa.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-procurement-ops-int-coupa.html">Sourcing and Procurement Operations Integration with Coupa release notes</a><p class="shortdesc">Version history for the Sourcing and Procurement Operations Integration with <span class="ph">Coupa</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-sourcing-purchasing-automation.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-purchasing-automation.html">Sourcing and Purchasing Automation release notes</a><p class="shortdesc">Version history for the Sourcing and Purchasing Automation application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-sourcing-pipeline-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-pipeline-mgmt.html">Sourcing Pipeline Management release notes</a><p class="shortdesc">Version history for the Sourcing Pipeline Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-spend-savings-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-spend-savings-mgmt.html">Spend and Savings Management release notes</a><p class="shortdesc">Version history for the Spend and Savings Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-virtual-agent.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-virtual-agent.html">Virtual Agent for Source-to-Pay Operations release notes</a><p class="shortdesc">Version history for the <span class="ph">Virtual Agent</span> for <span class="ph">Source-to-Pay Operations</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/hr-service-delivery/store-rn-psm-va-experience-pack.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-va-experience-pack.html">Virtual Agent for Sourcing and Procurement Operations release notes</a><p class="shortdesc">Version history for the <span class="ph">Virtual Agent</span> for Sourcing and Procurement Operations on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-service-mgmt-landing.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-service-mgmt-landing.html\"><body id=\"store-rn-psm-procurement-service-mgmt-landing\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-psm-procurement-service-mgmt-landing\" aria-labelledby=\"title_store-rn-psm-procurement-service-mgmt-landing\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-psm-procurement-service-mgmt-landing\"><span class=\"ph\">ServiceNow Store</span> - Sourcing and Procurement Operations release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">The <span class=\"ph\">ServiceNow Store</span> contains Sourcing and Procurement applications.</p>\n <section class=\"section\" id=\"store-rn-psm-procurement-service-mgmt-landing__section_vn5_1cb_lhb\">\n <span class=\"ph\">Visit the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-awa-sourcing-procurement-ops.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-awa-sourcing-procurement-ops.html\">Advanced Work Assignment for Sourcing and Procurement Operations release notes</a><p class=\"shortdesc\">Version history for the Advanced Work Assignment for Sourcing and Procurement Operations application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-asset-mgmt-int-sourcing-procurement-ops.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-asset-mgmt-int-sourcing-procurement-ops.html\">Asset Management Integration for Sourcing and Procurement Operations release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Asset Management</span> Integration for Sourcing and Procurement Operations application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-service-delivery-common.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-service-delivery-common.html\">Common Service Delivery release notes</a><p class=\"shortdesc\">Version history for the Common Service Delivery application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-nlu-model-va.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-nlu-model-va.html\">Natural Language Understanding Models for Sourcing and Procurement Operations release notes</a><p class=\"shortdesc\">Version history for Natural Language Understanding Models for Sourcing and Procurement Operationson the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-now-assist-spo.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-now-assist-spo.html\">Now Assist for Sourcing and Procurement Operations (SPO) release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist</span> for Sourcing and Procurement Operations (SPO) on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-pa-content-pack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-pa-content-pack.html\">Performance Analytics for Sourcing and Procurement Operations release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Performance Analytics</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-purchase-modification-exp-pack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-purchase-modification-exp-pack.html\">Playbooks for Sourcing and Procurement Operations release notes</a><p class=\"shortdesc\">Version history for the Playbooks for Sourcing and Procurement Operations application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-primary-data-int-coupa.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-primary-data-int-coupa.html\">Primary Data Integration with Coupa release notes</a><p class=\"shortdesc\">Version history for the Primary Data Integration with <span class=\"ph\">Coupa</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-process-mining.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-process-mining.html\">Process Mining for Source-to-Pay Operations release notes</a><p class=\"shortdesc\">Version history for the Process Mining for <span class=\"ph\">Source-to-Pay Operations</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-hr-procurement-case-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-hr-procurement-case-mgmt.html\">Procurement Case Management release notes</a><p class=\"shortdesc\">Version history for the Procurement Case Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-procurement-file-transfer-framework.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-file-transfer-framework.html\">Procurement File Transfer Framework release notes</a><p class=\"shortdesc\">Version history for the Procurement File Transfer Framework application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-procurement-integration-framework.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-integration-framework.html\">Source-to-Pay Integration Framework release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Source-to-Pay Integration Framework</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-procurement-specialist-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-specialist-workspace.html\">Procurement Specialist Workspace release notes</a><p class=\"shortdesc\">Version history for the Procurement Specialist Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-procurement-project-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-project-mgmt.html\">Project Costing for Sourcing and Procurement Operations release notes</a><p class=\"shortdesc\">Version history for the Project Costing for Sourcing and Procurement Operations application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-purchase-automation-risk-assessment.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-purchase-automation-risk-assessment.html\">Risk Assessments Integration for Sourcing and Procurement Operations release notes</a><p class=\"shortdesc\">Version history for the Risk Assessments Integration for Sourcing and Procurement Operations application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub.html\">Shopping Hub release notes</a><p class=\"shortdesc\">Version history for the Shopping Hub application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub-mobile.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub-mobile.html\">Shopping Hub Mobile release notes</a><p class=\"shortdesc\">Version history for the Shopping Hub Mobile application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-procurement-common-architecture.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-common-architecture.html\">Source-to-Pay Common Architecture release notes</a><p class=\"shortdesc\">Version history for the Source-to-Pay Common Architecture application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/source-to-pay-operations/store-rn-source-to-pay-integration-framework.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/source-to-pay-operations/store-rn-source-to-pay-integration-framework.html\">Source-to-Pay Integration Framework release notes</a><p class=\"shortdesc\">Version history for the Source-to-Pay Integration Framework application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-contract-mgmt-pro.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-contract-mgmt-pro.html\">Source-to-Pay Operations with Contract Management Pro release notes</a><p class=\"shortdesc\">Version history for the Source-to-Pay Operations with <span class=\"ph\">Contract Management Pro</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/source-to-pay-operations/store-rn-source-to-pay-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/source-to-pay-operations/store-rn-source-to-pay-workspace.html\">Source-to-Pay Workspace release notes</a><p class=\"shortdesc\">Version history for the Source-to-Pay Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-sourcing-procurement-ops-int-coupa.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-procurement-ops-int-coupa.html\">Sourcing and Procurement Operations Integration with Coupa release notes</a><p class=\"shortdesc\">Version history for the Sourcing and Procurement Operations Integration with <span class=\"ph\">Coupa</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-sourcing-purchasing-automation.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-purchasing-automation.html\">Sourcing and Purchasing Automation release notes</a><p class=\"shortdesc\">Version history for the Sourcing and Purchasing Automation application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-sourcing-pipeline-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-pipeline-mgmt.html\">Sourcing Pipeline Management release notes</a><p class=\"shortdesc\">Version history for the Sourcing Pipeline Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-spend-savings-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-spend-savings-mgmt.html\">Spend and Savings Management release notes</a><p class=\"shortdesc\">Version history for the Spend and Savings Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-virtual-agent.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/source-to-pay-operations/store-rn-source-to-pay-ops-virtual-agent.html\">Virtual Agent for Source-to-Pay Operations release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Virtual Agent</span> for <span class=\"ph\">Source-to-Pay Operations</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/hr-service-delivery/store-rn-psm-va-experience-pack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-va-experience-pack.html\">Virtual Agent for Sourcing and Procurement Operations release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Virtual Agent</span> for Sourcing and Procurement Operations on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow Store - Sourcing and Procurement Operations release notes
The ServiceNow Store contains Sourcing and Procurement applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| ---
title: ServiceNow Store - Sourcing and Procurement Operations release notes
description: The ServiceNow Store contains Sourcing and Procurement applications.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
---
# ServiceNow Store - Sourcing and Procurement Operations release notes
The ServiceNow Store contains Sourcing and Procurement applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-specialist-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-procurement-specialist-workspace.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-procurement-specialist-workspace.html | Procurement Specialist Workspace release notes | Version history for the Procurement Specialist Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-specialist-workspace.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-specialist-workspace.html"><body id="store-rn-psm-procurement-specialist-workspace"><main role="main"><article role="article" class="dita" id="store-rn-psm-procurement-specialist-workspace" aria-labelledby="title_store-rn-psm-procurement-specialist-workspace">
<h1 class="title topictitle1" id="title_store-rn-psm-procurement-specialist-workspace">Procurement Specialist Workspace release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Procurement Specialist Workspace application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-procurement-specialist-workspace__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d40520e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.0.0 - February 2023</dt>
<dd class="dd" id="store-rn-psm-procurement-specialist-workspace__latest-store-rn-psm-procurement-specialist-workspace"><div class="p"><ul class="ul" id="store-rn-psm-procurement-specialist-workspace__ul_brx_snb_mxb">
<li class="li">Changed: Modified the data source for case records to render in the Procurement Workspace, such that a fulfiller working on both supplier and procurement cases would be able to view both in the same list.<ul class="ul" id="store-rn-psm-procurement-specialist-workspace__ul_qhn_tnb_mxb">
<li class="li"><div class="note note note_note"><span class="note__title">Note:</span> Existing customers will be impacted by these changes in the data model source, allowing them to create both supplier and procurement cases.</div></li>
</ul></li>
</ul></div></dd>
<dt class="dt dlterm">Version 4.0.2 - December 2022</dt>
<dd class="dd"><p class="p">Minor fixes.</p></dd>
<dt class="dt dlterm">Version 4.0.1 - November 2022</dt>
<dd class="dd"><p class="p">Minor fixes.</p></dd>
<dt class="dt dlterm">Version 3.0.1 - August 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-psm-procurement-specialist-workspace__ul_y44_22w_h5b">
<li class="li">Changed:<ul class="ul" id="store-rn-psm-procurement-specialist-workspace__ul_zfp_22w_h5b">
<li class="li">Updated the sourcing request experience in workspace to be able to create new or add to existing negotiation events directly in a sourcing request record.</li>
<li class="li">Updated the experience to discover and find: <ul class="ul" id="store-rn-psm-procurement-specialist-workspace__ul_agp_22w_h5b">
<li class="li">Related cases and tasks to procurement cases within the contextual sidebar in procurement case records.</li>
<li class="li">Related child cases and tasks to negotiation events and negotiations within the contextual sidebar in negotiation events and negotiation records.</li>
</ul></li>
<li class="li">Updated the supplier profile page to improve your configuration experience.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.2 - May 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">New procurement workspace landing page for procurement fulfillers to seamlessly launch into their day, by rendering the following: <ul class="ul">
<li class="li">Work which needs their attention</li>
<li class="li">Overdue, new, and upcoming work</li>
<li class="li">Quick actions into internal and external links</li>
<li class="li">A distribution of their workload</li>
<li class="li">Recently updated work</li>
<li class="li">Followed suppliers</li>
</ul></li>
<li class="li">Visually see work that is prioritized as high, critical, moderate, and low.</li>
<li class="li">New and visual way to manage multiple supplier negotiations.</li>
<li class="li">Enriched supplier profile view in the procurement workspace with the Supplier Lifecycle Management plugin.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.1- February 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Introduced a new procurement workspace experience for procurement fulfillers to easily view all open tasks within a work record (sourcing requests and purchase requisitions).</li>
<li class="li">Changed:<ul class="ul" id="store-rn-psm-procurement-specialist-workspace__ul_e3f_4lz_3sb">
<li class="li">Delivery address task types have changed to additionally show related purchases using the same delivery address. This helps procurement fulfillers to complete delivery address approvals faster.</li>
<li class="li">Delivery address task form layouts have changed to support the work to be done.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-specialist-workspace.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-procurement-specialist-workspace.html\"><body id=\"store-rn-psm-procurement-specialist-workspace\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-psm-procurement-specialist-workspace\" aria-labelledby=\"title_store-rn-psm-procurement-specialist-workspace\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-psm-procurement-specialist-workspace\">Procurement Specialist Workspace release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Procurement Specialist Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-psm-procurement-specialist-workspace__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d40520e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 5.0.0 - February 2023</dt>\n <dd class=\"dd\" id=\"store-rn-psm-procurement-specialist-workspace__latest-store-rn-psm-procurement-specialist-workspace\"><div class=\"p\"><ul class=\"ul\" id=\"store-rn-psm-procurement-specialist-workspace__ul_brx_snb_mxb\">\n <li class=\"li\">Changed: Modified the data source for case records to render in the Procurement Workspace, such that a fulfiller working on both supplier and procurement cases would be able to view both in the same list.<ul class=\"ul\" id=\"store-rn-psm-procurement-specialist-workspace__ul_qhn_tnb_mxb\">\n <li class=\"li\"><div class=\"note note note_note\"><span class=\"note__title\">Note:</span> Existing customers will be impacted by these changes in the data model source, allowing them to create both supplier and procurement cases.</div></li>\n </ul></li>\n </ul></div></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - December 2022</dt>\n <dd class=\"dd\"><p class=\"p\">Minor fixes.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - November 2022</dt>\n <dd class=\"dd\"><p class=\"p\">Minor fixes.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-psm-procurement-specialist-workspace__ul_y44_22w_h5b\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-psm-procurement-specialist-workspace__ul_zfp_22w_h5b\">\n <li class=\"li\">Updated the sourcing request experience in workspace to be able to create new or add to existing negotiation events directly in a sourcing request record.</li>\n <li class=\"li\">Updated the experience to discover and find: <ul class=\"ul\" id=\"store-rn-psm-procurement-specialist-workspace__ul_agp_22w_h5b\">\n <li class=\"li\">Related cases and tasks to procurement cases within the contextual sidebar in procurement case records.</li>\n <li class=\"li\">Related child cases and tasks to negotiation events and negotiations within the contextual sidebar in negotiation events and negotiation records.</li>\n </ul></li>\n <li class=\"li\">Updated the supplier profile page to improve your configuration experience.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - May 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">New procurement workspace landing page for procurement fulfillers to seamlessly launch into their day, by rendering the following: <ul class=\"ul\">\n <li class=\"li\">Work which needs their attention</li>\n <li class=\"li\">Overdue, new, and upcoming work</li>\n <li class=\"li\">Quick actions into internal and external links</li>\n <li class=\"li\">A distribution of their workload</li>\n <li class=\"li\">Recently updated work</li>\n <li class=\"li\">Followed suppliers</li>\n </ul></li>\n <li class=\"li\">Visually see work that is prioritized as high, critical, moderate, and low.</li>\n <li class=\"li\">New and visual way to manage multiple supplier negotiations.</li>\n <li class=\"li\">Enriched supplier profile view in the procurement workspace with the Supplier Lifecycle Management plugin.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1- February 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Introduced a new procurement workspace experience for procurement fulfillers to easily view all open tasks within a work record (sourcing requests and purchase requisitions).</li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-psm-procurement-specialist-workspace__ul_e3f_4lz_3sb\">\n <li class=\"li\">Delivery address task types have changed to additionally show related purchases using the same delivery address. This helps procurement fulfillers to complete delivery address approvals faster.</li>\n <li class=\"li\">Delivery address task form layouts have changed to support the work to be done.</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Procurement Specialist Workspace release notes
Version history for the Procurement Specialist Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - February 2023
* Changed: Modified the data source for case records to render in the Procurement Workspace, such that a fulfiller working on both supplier and procurement cases would be able to view both in the same list.
+ Note: Existing customers will be impacted by these changes in the data model source, allowing them to create both supplier and procurement cases.
#### Version 4.0.2 - December 2022
Minor fixes.
#### Version 4.0.1 - November 2022
Minor fixes.
#### Version 3.0.1 - August 2022
* Changed:
+ Updated the sourcing request experience in workspace to be able to create new or add to existing negotiation events directly in a sourcing request record.
+ Updated the experience to discover and find:
- Related cases and tasks to procurement cases within the contextual sidebar in procurement case records.
- Related child cases and tasks to negotiation events and negotiations within the contextual sidebar in negotiation events and negotiation records.
+ Updated the supplier profile page to improve your configuration experience.
#### Version 2.0.2 - May 2022
* New:
+ New procurement workspace landing page for procurement fulfillers to seamlessly launch into their day, by rendering the following:
- Work which needs their attention
- Overdue, new, and upcoming work
- Quick actions into internal and external links
- A distribution of their workload
- Recently updated work
- Followed suppliers
+ Visually see work that is prioritized as high, critical, moderate, and low.
+ New and visual way to manage multiple supplier negotiations.
+ Enriched supplier profile view in the procurement workspace with the Supplier Lifecycle Management plugin.
#### Version 1.2.1- February 2022
* New: Introduced a new procurement workspace experience for procurement fulfillers to easily view all open tasks within a work record (sourcing requests and purchase requisitions).
* Changed:
+ Delivery address task types have changed to additionally show related purchases using the same delivery address. This helps procurement fulfillers to complete delivery address approvals faster.
+ Delivery address task form layouts have changed to support the work to be done.
| ---
title: Procurement Specialist Workspace release notes
description: Version history for the Procurement Specialist Workspace application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Procurement Specialist Workspace release notes
Version history for the Procurement Specialist Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - February 2023
* Changed: Modified the data source for case records to render in the Procurement Workspace, such that a fulfiller working on both supplier and procurement cases would be able to view both in the same list.
+ Note: Existing customers will be impacted by these changes in the data model source, allowing them to create both supplier and procurement cases.
#### Version 4.0.2 - December 2022
Minor fixes.
#### Version 4.0.1 - November 2022
Minor fixes.
#### Version 3.0.1 - August 2022
* Changed:
+ Updated the sourcing request experience in workspace to be able to create new or add to existing negotiation events directly in a sourcing request record.
+ Updated the experience to discover and find:
- Related cases and tasks to procurement cases within the contextual sidebar in procurement case records.
- Related child cases and tasks to negotiation events and negotiations within the contextual sidebar in negotiation events and negotiation records.
+ Updated the supplier profile page to improve your configuration experience.
#### Version 2.0.2 - May 2022
* New:
+ New procurement workspace landing page for procurement fulfillers to seamlessly launch into their day, by rendering the following:
- Work which needs their attention
- Overdue, new, and upcoming work
- Quick actions into internal and external links
- A distribution of their workload
- Recently updated work
- Followed suppliers
+ Visually see work that is prioritized as high, critical, moderate, and low.
+ New and visual way to manage multiple supplier negotiations.
+ Enriched supplier profile view in the procurement workspace with the Supplier Lifecycle Management plugin.
#### Version 1.2.1- February 2022
* New: Introduced a new procurement workspace experience for procurement fulfillers to easily view all open tasks within a work record (sourcing requests and purchase requisitions).
* Changed:
+ Delivery address task types have changed to additionally show related purchases using the same delivery address. This helps procurement fulfillers to complete delivery address approvals faster.
+ Delivery address task form layouts have changed to support the work to be done.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-purchase-automation-risk-assessment.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-purchase-automation-risk-assessment.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-purchase-automation-risk-assessment.html | Risk Assessments Integration for Sourcing and Procurement Operations release notes | Version history for the Risk Assessments Integration for Sourcing and Procurement Operations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-purchase-automation-risk-assessment.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-purchase-automation-risk-assessment.html"><body id="store-rn-psm-purchase-automation-risk-assessment"><main role="main"><article role="article" class="dita" id="store-rn-psm-purchase-automation-risk-assessment" aria-labelledby="title_store-rn-psm-purchase-automation-risk-assessment">
<h1 class="title topictitle1" id="title_store-rn-psm-purchase-automation-risk-assessment">Risk Assessments Integration for Sourcing and Procurement Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Risk Assessments Integration for Sourcing and Procurement Operations application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-purchase-automation-risk-assessment__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d359274e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.5.5 - December 2023 (Utah)</dt>
<dd class="dd" id="store-rn-psm-purchase-automation-risk-assessment__latest-store-rn-psm-purchase-automation-risk-assessment"><p class="p">Minor fixes.</p></dd>
<dt class="dt dlterm">Version 1.5.4 - November 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.5.2 - May 2023</dt>
<dd class="dd">Changed: Renamed this application to Risk Assessments Integration for Sourcing and Procurement Operations. This application was formerly named Purchase Automation Integration with Risk Assessment.</dd>
<dt class="dt dlterm">Version 1.5.1 - August 2022</dt>
<dd class="dd">Minor fixes.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Risk Assessments Integration for Sourcing and Procurement Operations release notes
Version history for the Risk Assessments Integration for Sourcing and Procurement Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.5 - December 2023 (Utah)
Minor fixes.
#### Version 1.5.4 - November 2023
Minor fixes.
#### Version 1.5.2 - May 2023
Changed: Renamed this application to Risk Assessments Integration for Sourcing and Procurement Operations. This application was formerly named Purchase Automation Integration with Risk Assessment.
#### Version 1.5.1 - August 2022
Minor fixes.
| ---
title: Risk Assessments Integration for Sourcing and Procurement Operations release
notes
description: Version history for the Risk Assessments Integration for Sourcing and
Procurement Operations application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Risk Assessments Integration for Sourcing and Procurement Operations release notes
Version history for the Risk Assessments Integration for Sourcing and Procurement Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.5 - December 2023 (Utah)
Minor fixes.
#### Version 1.5.4 - November 2023
Minor fixes.
#### Version 1.5.2 - May 2023
Changed: Renamed this application to Risk Assessments Integration for Sourcing and Procurement Operations. This application was formerly named Purchase Automation Integration with Risk Assessment.
#### Version 1.5.1 - August 2022
Minor fixes.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-purchase-modification-exp-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-purchase-modification-exp-pack.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-purchase-modification-exp-pack.html | Playbooks for Sourcing and Procurement Operations release notes | Version history for the Playbooks for Sourcing and Procurement Operations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-purchase-modification-exp-pack.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-purchase-modification-exp-pack.html"><body id="store-rn-psm-purchase-modification-exp-pack"><main role="main"><article role="article" class="dita" id="store-rn-psm-purchase-modification-exp-pack" aria-labelledby="title_store-rn-psm-purchase-modification-exp-pack">
<h1 class="title topictitle1" id="title_store-rn-psm-purchase-modification-exp-pack">Playbooks for Sourcing and Procurement Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Playbooks for Sourcing and Procurement Operations application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-purchase-modification-exp-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d206141e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 8.3.1 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-psm-purchase-modification-exp-pack__ul_zwz_mxm_bgc">
<li class="li">Minor bug fixes have been implemented.</li>
<li class="li">A hyperlink issue in the Source-to-Pay Workspace has been resolved. The issue occurred when a revised purchase requisition was converted to a purchase order, and the hyperlink was not functioning
correctly.</li>
</ul></li>
<li class="li">Changed: The term "Negotiation event" has been renamed to "Sourcing event" in both the Sourcing event and Sourcing request playbooks to maintain consistency in terminology.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.0.9 - June 2025</dt>
<dd class="dd" id="store-rn-psm-purchase-modification-exp-pack__latest-store-rn-psm-purchase-modification-exp-pack">Fixed: Minor bug fix to resolve an issue where records from the staging table sn_fcms_intg_imp_receipt had a status of "posted", but after transformation to the base
table sn_shop_receipt, the status was incorrectly set to "pending_submission" instead of "posted".</dd>
<dt class="dt dlterm">Version 8.0.5 - May 2025</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 8.0.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Edit a Receipt</li>
<li class="li">
<ol class="ol" id="store-rn-psm-purchase-modification-exp-pack__ol_txc_b2f_d2c">
<li class="li">Shopper Workflow: <ul class="ul" id="store-rn-psm-purchase-modification-exp-pack__ul_uxc_b2f_d2c">
<li class="li">Shoppers can initiate an Edit Receipt Request directly from the Shopping Hub under "My Purchases" or from the "Purchase Lines" tab.</li>
<li class="li">By selecting the appropriate PO or purchase line, shoppers can open the Edit Receipt Form, provide required details (e.g., business owner, PO, POL, etc.), and submit the request.</li>
<li class="li">A case ID(of Edit a receipt case type) is generated for tracking purposes, and shoppers can monitor the request status via the Employee Center under "My Requests."</li>
<li class="li">Alternatively, shoppers can use the Edit a Receipt tile in the Employee Center to directly submit an edit request.</li>
</ul></li>
<li class="li">Buyer/Fulfiller Workflow: <ul class="ul" id="store-rn-psm-purchase-modification-exp-pack__ul_vxc_b2f_d2c">
<li class="li">Buyers/fulfillers can review and fulfill these requests via the S2P Workspace using the case playbook.</li>
<li class="li">The buyer reviews the details, validates the changes, communicates with relevant stakeholders, and provides closing comments before closing the case.</li>
</ul></li>
<li class="li">Automated Edit Receipt Flow: <ul class="ul" id="store-rn-psm-purchase-modification-exp-pack__ul_wxc_b2f_d2c">
<li class="li">If the system property sn_spend_cp.enable_automated_edit_receipt_flow is enabled (default setting), the process becomes fully automated.</li>
<li class="li">Delivery receipts and corresponding POL quantities are automatically updated without manual intervention, and the case is closed seamlessly.</li>
</ul></li>
</ol>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 7.0.0 - November 2024</dt>
<dd class="dd">Created a consistent playbook experience by ensuring parity across the activities for canceling a case, reviewing a case, assigning a case, notifying the requestor, and closing a case.</dd>
<dt class="dt dlterm">Version 6.7.9 - August 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 6.7.7 - May 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 6.7.1 - March 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 6.5.2 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 6.0.4 - December 2023 (Vancouver)</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 6.0.1 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-psm-purchase-modification-exp-pack__ul_o43_dbz_dzb">
<li class="li">Provided a default workflow solution that enables procurement specialists to route NDAs to suppliers by leveraging default templates, and enables e-signature capabilities to facilitate the closure of the case
of type Send NDA for signature.</li>
<li class="li">A playbook tab is added in Source-to-Pay Workspace for procurement cases of type Send NDA for Signature. This is visible when the Document Template Integration with DocuSign plugin is installed.</li>
<li class="li">Existing customers will now be able to automate the complete signing process.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.0 - August 2023</dt>
<dd class="dd">New: Introduced a new guided experience within Workspace for procurement professionals reviewing sourcing intake information from employees and working on negotiations. Note: Existing customers will see a playbook tab
within sourcing requests and negotiation events in Workspace for newly opened records. Existing records that are being worked on will not have this new tab.</dd>
<dt class="dt dlterm">Version 4.0.2 - May 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-psm-purchase-modification-exp-pack__ul_qfk_3jl_3xb">
<li class="li">New: Introduced a new playbook to handle delivery address review case type which identifies addresses requiring verification and company approval, as well as provides flows to handle rejected
addresses.<div class="note note note_note"><span class="note__title">Note:</span> Modifications were made to the default delivery address review case. If existing or new customers want to leverage this capability, they can reference the delivery address review case which
incorporates a new workflow established in Process Automation Designer.</div></li>
<li class="li">Changed: Renamed this application to Playbooks for Sourcing and Procurement Operations. This application was formerly named Purchase Modification Experience Pack for Procurement Case Management.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.1 - February 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.0.0 - November 2022</dt>
<dd class="dd">
<p class="p">New:</p>
<ul class="ul">
<li class="li">New: Introduced a General Inquiry workflow to help procurement teams better triage general procurement related requests from employees.</li>
<li class="li">Changed: Updated the ability to return multiple product lines within one return request.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Introduced a return goods Process Automation Designer (PAD) workflow for: <ul class="ul">
<li class="li">Shoppers or employees, to submit a return request for a purchase that they have already received.</li>
<li class="li">Procurement Specialists or fulfillers, to access the eligibility of the return and to initiate the return with the supplier.</li>
</ul></li>
<li class="li">SLAs are defined for the new return goods service catalog item.</li>
</ul></li>
<li class="li">Changed: Modified the Receipt table to additionally track credit memos for the return of items.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.1 - May 2022</dt>
<dd class="dd">Minor fixes</dd>
<dt class="dt dlterm">Version 1.2.0 - February 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Shoppers can now raise a case to edit an entire purchase.</li>
<li class="li">Changed: The record producer to cancel a purchase now generates a case of type edit a purchase. The edit a purchase workflow and case type now support editing and canceling an entire purchase, and not just a
purchase line.</li>
<li class="li">Removed: The workflow to exclusively cancel a purchase is now removed.</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-purchase-modification-exp-pack.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-purchase-modification-exp-pack.html\"><body id=\"store-rn-psm-purchase-modification-exp-pack\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-psm-purchase-modification-exp-pack\" aria-labelledby=\"title_store-rn-psm-purchase-modification-exp-pack\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-psm-purchase-modification-exp-pack\">Playbooks for Sourcing and Procurement Operations release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Playbooks for Sourcing and Procurement Operations application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-psm-purchase-modification-exp-pack__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d206141e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 8.3.1 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-psm-purchase-modification-exp-pack__ul_zwz_mxm_bgc\">\n <li class=\"li\">Minor bug fixes have been implemented.</li>\n <li class=\"li\">A hyperlink issue in the Source-to-Pay Workspace has been resolved. The issue occurred when a revised purchase requisition was converted to a purchase order, and the hyperlink was not functioning\n correctly.</li>\n </ul></li>\n <li class=\"li\">Changed: The term "Negotiation event" has been renamed to "Sourcing event" in both the Sourcing event and Sourcing request playbooks to maintain consistency in terminology.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.9 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-psm-purchase-modification-exp-pack__latest-store-rn-psm-purchase-modification-exp-pack\">Fixed: Minor bug fix to resolve an issue where records from the staging table sn_fcms_intg_imp_receipt had a status of "posted", but after transformation to the base\n table sn_shop_receipt, the status was incorrectly set to "pending_submission" instead of "posted".</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.5 - May 2025</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Edit a Receipt</li>\n <li class=\"li\">\n <ol class=\"ol\" id=\"store-rn-psm-purchase-modification-exp-pack__ol_txc_b2f_d2c\">\n <li class=\"li\">Shopper Workflow: <ul class=\"ul\" id=\"store-rn-psm-purchase-modification-exp-pack__ul_uxc_b2f_d2c\">\n <li class=\"li\">Shoppers can initiate an Edit Receipt Request directly from the Shopping Hub under "My Purchases" or from the "Purchase Lines" tab.</li>\n <li class=\"li\">By selecting the appropriate PO or purchase line, shoppers can open the Edit Receipt Form, provide required details (e.g., business owner, PO, POL, etc.), and submit the request.</li>\n <li class=\"li\">A case ID(of Edit a receipt case type) is generated for tracking purposes, and shoppers can monitor the request status via the Employee Center under "My Requests."</li>\n <li class=\"li\">Alternatively, shoppers can use the Edit a Receipt tile in the Employee Center to directly submit an edit request.</li>\n </ul></li>\n <li class=\"li\">Buyer/Fulfiller Workflow: <ul class=\"ul\" id=\"store-rn-psm-purchase-modification-exp-pack__ul_vxc_b2f_d2c\">\n <li class=\"li\">Buyers/fulfillers can review and fulfill these requests via the S2P Workspace using the case playbook.</li>\n <li class=\"li\">The buyer reviews the details, validates the changes, communicates with relevant stakeholders, and provides closing comments before closing the case.</li>\n </ul></li>\n <li class=\"li\">Automated Edit Receipt Flow: <ul class=\"ul\" id=\"store-rn-psm-purchase-modification-exp-pack__ul_wxc_b2f_d2c\">\n <li class=\"li\">If the system property sn_spend_cp.enable_automated_edit_receipt_flow is enabled (default setting), the process becomes fully automated.</li>\n <li class=\"li\">Delivery receipts and corresponding POL quantities are automatically updated without manual intervention, and the case is closed seamlessly.</li>\n </ul></li>\n </ol>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.0 - November 2024</dt>\n <dd class=\"dd\">Created a consistent playbook experience by ensuring parity across the activities for canceling a case, reviewing a case, assigning a case, notifying the requestor, and closing a case.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.7.9 - August 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.7.7 - May 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.7.1 - March 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.5.2 - February 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.4 - December 2023 (Vancouver)</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.1 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-psm-purchase-modification-exp-pack__ul_o43_dbz_dzb\">\n <li class=\"li\">Provided a default workflow solution that enables procurement specialists to route NDAs to suppliers by leveraging default templates, and enables e-signature capabilities to facilitate the closure of the case\n of type Send NDA for signature.</li>\n <li class=\"li\">A playbook tab is added in Source-to-Pay Workspace for procurement cases of type Send NDA for Signature. This is visible when the Document Template Integration with DocuSign plugin is installed.</li>\n <li class=\"li\">Existing customers will now be able to automate the complete signing process.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - August 2023</dt>\n <dd class=\"dd\">New: Introduced a new guided experience within Workspace for procurement professionals reviewing sourcing intake information from employees and working on negotiations. Note: Existing customers will see a playbook tab\n within sourcing requests and negotiation events in Workspace for newly opened records. Existing records that are being worked on will not have this new tab.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-psm-purchase-modification-exp-pack__ul_qfk_3jl_3xb\">\n <li class=\"li\">New: Introduced a new playbook to handle delivery address review case type which identifies addresses requiring verification and company approval, as well as provides flows to handle rejected\n addresses.<div class=\"note note note_note\"><span class=\"note__title\">Note:</span> Modifications were made to the default delivery address review case. If existing or new customers want to leverage this capability, they can reference the delivery address review case which\n incorporates a new workflow established in Process Automation Designer.</div></li>\n <li class=\"li\">Changed: Renamed this application to Playbooks for Sourcing and Procurement Operations. This application was formerly named Purchase Modification Experience Pack for Procurement Case Management.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - February 2023</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - November 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">New:</p>\n <ul class=\"ul\">\n <li class=\"li\">New: Introduced a General Inquiry workflow to help procurement teams better triage general procurement related requests from employees.</li>\n <li class=\"li\">Changed: Updated the ability to return multiple product lines within one return request.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Introduced a return goods Process Automation Designer (PAD) workflow for: <ul class=\"ul\">\n <li class=\"li\">Shoppers or employees, to submit a return request for a purchase that they have already received.</li>\n <li class=\"li\">Procurement Specialists or fulfillers, to access the eligibility of the return and to initiate the return with the supplier.</li>\n </ul></li>\n <li class=\"li\">SLAs are defined for the new return goods service catalog item.</li>\n </ul></li>\n <li class=\"li\">Changed: Modified the Receipt table to additionally track credit memos for the return of items.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - May 2022</dt>\n <dd class=\"dd\">Minor fixes</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Shoppers can now raise a case to edit an entire purchase.</li>\n <li class=\"li\">Changed: The record producer to cancel a purchase now generates a case of type edit a purchase. The edit a purchase workflow and case type now support editing and canceling an entire purchase, and not just a\n purchase line.</li>\n <li class=\"li\">Removed: The workflow to exclusively cancel a purchase is now removed.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Playbooks for Sourcing and Procurement Operations release notes
Version history for the Playbooks for Sourcing and Procurement Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.3.1 - August 2025
* Fixed:
+ Minor bug fixes have been implemented.
+ A hyperlink issue in the Source-to-Pay Workspace has been resolved. The issue occurred when a revised purchase requisition was converted to a purchase order, and the hyperlink was not functioning
correctly.
* Changed: The term "Negotiation event" has been renamed to "Sourcing event" in both the Sourcing event and Sourcing request playbooks to maintain consistency in terminology.
#### Version 8.0.9 - June 2025
Fixed: Minor bug fix to resolve an issue where records from the staging table sn\_fcms\_intg\_imp\_receipt had a status of "posted", but after transformation to the base
table sn\_shop\_receipt, the status was incorrectly set to "pending\_submission" instead of "posted".
#### Version 8.0.5 - May 2025
Minor fixes.
#### Version 8.0.0 - February 2025
* New: Edit a Receipt
* 1. Shopper Workflow:
+ Shoppers can initiate an Edit Receipt Request directly from the Shopping Hub under "My Purchases" or from the "Purchase Lines" tab.
+ By selecting the appropriate PO or purchase line, shoppers can open the Edit Receipt Form, provide required details (e.g., business owner, PO, POL, etc.), and submit the request.
+ A case ID(of Edit a receipt case type) is generated for tracking purposes, and shoppers can monitor the request status via the Employee Center under "My Requests."
+ Alternatively, shoppers can use the Edit a Receipt tile in the Employee Center to directly submit an edit request.
2. Buyer/Fulfiller Workflow:
+ Buyers/fulfillers can review and fulfill these requests via the S2P Workspace using the case playbook.
+ The buyer reviews the details, validates the changes, communicates with relevant stakeholders, and provides closing comments before closing the case.
3. Automated Edit Receipt Flow:
+ If the system property sn\_spend\_cp.enable\_automated\_edit\_receipt\_flow is enabled (default setting), the process becomes fully automated.
+ Delivery receipts and corresponding POL quantities are automatically updated without manual intervention, and the case is closed seamlessly.
#### Version 7.0.0 - November 2024
Created a consistent playbook experience by ensuring parity across the activities for canceling a case, reviewing a case, assigning a case, notifying the requestor, and closing a case.
#### Version 6.7.9 - August 2024
Minor fixes.
#### Version 6.7.7 - May 2024
Minor fixes.
#### Version 6.7.1 - March 2024
Minor fixes.
#### Version 6.5.2 - February 2024
Minor fixes.
#### Version 6.0.4 - December 2023 (Vancouver)
Minor fixes.
#### Version 6.0.1 - November 2023
* New:
+ Provided a default workflow solution that enables procurement specialists to route NDAs to suppliers by leveraging default templates, and enables e-signature capabilities to facilitate the closure of the case
of type Send NDA for signature.
+ A playbook tab is added in Source-to-Pay Workspace for procurement cases of type Send NDA for Signature. This is visible when the Document Template Integration with DocuSign plugin is installed.
+ Existing customers will now be able to automate the complete signing process.
#### Version 5.0.0 - August 2023
New: Introduced a new guided experience within Workspace for procurement professionals reviewing sourcing intake information from employees and working on negotiations. Note: Existing customers will see a playbook tab
within sourcing requests and negotiation events in Workspace for newly opened records. Existing records that are being worked on will not have this new tab.
#### Version 4.0.2 - May 2023
* New: Introduced a new playbook to handle delivery address review case type which identifies addresses requiring verification and company approval, as well as provides flows to handle rejected
addresses.Note: Modifications were made to the default delivery address review case. If existing or new customers want to leverage this capability, they can reference the delivery address review case which
incorporates a new workflow established in Process Automation Designer.
* Changed: Renamed this application to Playbooks for Sourcing and Procurement Operations. This application was formerly named Purchase Modification Experience Pack for Procurement Case Management.
#### Version 3.0.1 - February 2023
Minor fixes.
#### Version 3.0.0 - November 2022
New:
* New: Introduced a General Inquiry workflow to help procurement teams better triage general procurement related requests from employees.
* Changed: Updated the ability to return multiple product lines within one return request.
#### Version 2.0.2 - August 2022
* New
+ Introduced a return goods Process Automation Designer (PAD) workflow for:
- Shoppers or employees, to submit a return request for a purchase that they have already received.
- Procurement Specialists or fulfillers, to access the eligibility of the return and to initiate the return with the supplier.
+ SLAs are defined for the new return goods service catalog item.
* Changed: Modified the Receipt table to additionally track credit memos for the return of items.
#### Version 1.3.1 - May 2022
Minor fixes
#### Version 1.2.0 - February 2022
* New: Shoppers can now raise a case to edit an entire purchase.
* Changed: The record producer to cancel a purchase now generates a case of type edit a purchase. The edit a purchase workflow and case type now support editing and canceling an entire purchase, and not just a
purchase line.
* Removed: The workflow to exclusively cancel a purchase is now removed.
| ---
title: Playbooks for Sourcing and Procurement Operations release notes
description: Version history for the Playbooks for Sourcing and Procurement Operations
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Playbooks for Sourcing and Procurement Operations release notes
Version history for the Playbooks for Sourcing and Procurement Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 8.3.1 - August 2025
* Fixed:
+ Minor bug fixes have been implemented.
+ A hyperlink issue in the Source-to-Pay Workspace has been resolved. The issue occurred when a revised purchase requisition was converted to a purchase order, and the hyperlink was not functioning
correctly.
* Changed: The term "Negotiation event" has been renamed to "Sourcing event" in both the Sourcing event and Sourcing request playbooks to maintain consistency in terminology.
#### Version 8.0.9 - June 2025
Fixed: Minor bug fix to resolve an issue where records from the staging table sn\_fcms\_intg\_imp\_receipt had a status of "posted", but after transformation to the base
table sn\_shop\_receipt, the status was incorrectly set to "pending\_submission" instead of "posted".
#### Version 8.0.5 - May 2025
Minor fixes.
#### Version 8.0.0 - February 2025
* New: Edit a Receipt
* 1. Shopper Workflow:
+ Shoppers can initiate an Edit Receipt Request directly from the Shopping Hub under "My Purchases" or from the "Purchase Lines" tab.
+ By selecting the appropriate PO or purchase line, shoppers can open the Edit Receipt Form, provide required details (e.g., business owner, PO, POL, etc.), and submit the request.
+ A case ID(of Edit a receipt case type) is generated for tracking purposes, and shoppers can monitor the request status via the Employee Center under "My Requests."
+ Alternatively, shoppers can use the Edit a Receipt tile in the Employee Center to directly submit an edit request.
2. Buyer/Fulfiller Workflow:
+ Buyers/fulfillers can review and fulfill these requests via the S2P Workspace using the case playbook.
+ The buyer reviews the details, validates the changes, communicates with relevant stakeholders, and provides closing comments before closing the case.
3. Automated Edit Receipt Flow:
+ If the system property sn\_spend\_cp.enable\_automated\_edit\_receipt\_flow is enabled (default setting), the process becomes fully automated.
+ Delivery receipts and corresponding POL quantities are automatically updated without manual intervention, and the case is closed seamlessly.
#### Version 7.0.0 - November 2024
Created a consistent playbook experience by ensuring parity across the activities for canceling a case, reviewing a case, assigning a case, notifying the requestor, and closing a case.
#### Version 6.7.9 - August 2024
Minor fixes.
#### Version 6.7.7 - May 2024
Minor fixes.
#### Version 6.7.1 - March 2024
Minor fixes.
#### Version 6.5.2 - February 2024
Minor fixes.
#### Version 6.0.4 - December 2023 (Vancouver)
Minor fixes.
#### Version 6.0.1 - November 2023
* New:
+ Provided a default workflow solution that enables procurement specialists to route NDAs to suppliers by leveraging default templates, and enables e-signature capabilities to facilitate the closure of the case
of type Send NDA for signature.
+ A playbook tab is added in Source-to-Pay Workspace for procurement cases of type Send NDA for Signature. This is visible when the Document Template Integration with DocuSign plugin is installed.
+ Existing customers will now be able to automate the complete signing process.
#### Version 5.0.0 - August 2023
New: Introduced a new guided experience within Workspace for procurement professionals reviewing sourcing intake information from employees and working on negotiations. Note: Existing customers will see a playbook tab
within sourcing requests and negotiation events in Workspace for newly opened records. Existing records that are being worked on will not have this new tab.
#### Version 4.0.2 - May 2023
* New: Introduced a new playbook to handle delivery address review case type which identifies addresses requiring verification and company approval, as well as provides flows to handle rejected
addresses.Note: Modifications were made to the default delivery address review case. If existing or new customers want to leverage this capability, they can reference the delivery address review case which
incorporates a new workflow established in Process Automation Designer.
* Changed: Renamed this application to Playbooks for Sourcing and Procurement Operations. This application was formerly named Purchase Modification Experience Pack for Procurement Case Management.
#### Version 3.0.1 - February 2023
Minor fixes.
#### Version 3.0.0 - November 2022
New:
* New: Introduced a General Inquiry workflow to help procurement teams better triage general procurement related requests from employees.
* Changed: Updated the ability to return multiple product lines within one return request.
#### Version 2.0.2 - August 2022
* New
+ Introduced a return goods Process Automation Designer (PAD) workflow for:
- Shoppers or employees, to submit a return request for a purchase that they have already received.
- Procurement Specialists or fulfillers, to access the eligibility of the return and to initiate the return with the supplier.
+ SLAs are defined for the new return goods service catalog item.
* Changed: Modified the Receipt table to additionally track credit memos for the return of items.
#### Version 1.3.1 - May 2022
Minor fixes
#### Version 1.2.0 - February 2022
* New: Shoppers can now raise a case to edit an entire purchase.
* Changed: The record producer to cancel a purchase now generates a case of type edit a purchase. The edit a purchase workflow and case type now support editing and canceling an entire purchase, and not just a
purchase line.
* Removed: The workflow to exclusively cancel a purchase is now removed.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-service-delivery-common.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-service-delivery-common.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-service-delivery-common.html | Common Service Delivery release notes | Version history for the Common Service Delivery application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-service-delivery-common.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-service-delivery-common.html"><body id="store-rn-psm-service-delivery-common"><main role="main"><article role="article" class="dita" id="store-rn-psm-service-delivery-common" aria-labelledby="title_store-rn-psm-service-delivery-common">
<h1 class="title topictitle1" id="title_store-rn-psm-service-delivery-common">Common Service Delivery release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Common Service Delivery application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-service-delivery-common__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d74120e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 10.0.0 - August 2025</dt>
<dd class="dd">New: Added a new capability for Case Resolution Acceptance Workflow. This improvement provides greater transparency and control over case resolution by involving the requestor in the final stage of the case
lifecycle.</dd>
<dt class="dt dlterm">Version 9.6.4 - May 2025</dt>
<dd class="dd" id="store-rn-psm-service-delivery-common__latest-store-rn-psm-service-delivery-common">Minor fixes.</dd>
<dt class="dt dlterm">Version 9.6.0 - February 2025</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 9.3.0 - November 2024</dt>
<dd class="dd">Updated scripted definitions and evaluated sandbox access for client-callable script.</dd>
<dt class="dt dlterm">Version 9.1.5 - August 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 9.1.1 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</li>
<li class="li">Defect fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 7.1.0 - June 2024 (Vancouver)</dt>
<dd class="dd">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</dd>
<dt class="dt dlterm">Version 5.3.1 - June 2024 (Utah)</dt>
<dd class="dd">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</dd>
<dt class="dt dlterm">Version 9.0.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Introduced new actions and user pages to support Supplier Lifecycle Operations task management features.</li>
<li class="li">Changed: Minor fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.2.2 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-psm-service-delivery-common__ul_vhw_cgb_t1c">
<li class="li">Introduced a Related DDR field to track DDR records.</li>
<li class="li">Configured all the respective activities for the due diligence playbook.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.0.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-psm-service-delivery-common__ul_t2k_rmr_d1c">
<li class="li">To provide alignment between all Source-to-Pay (S2P) products and expose more commonly used data points to the end user, the Supplier field has been rescoped to the Service Task (sn_spend_sdc_service_task)
table. With this, all tables extending the Service Task table can pull in the Supplier field for a better task experience. Note: Existing customers will see the Supplier field deprecated from the Supplier Task
table and made available in the Service Task table through a fixed script.</li>
<li class="li">Fulfillers can now assign procurement tasks with specific action types to an employee or shopper. The supported action types are Submit Form, Sign a document, and Upload a document. This helps shoppers
understand what is expected of them to complete the task. Note: There is no impact on existing customers for tasks that are already created, and they will find these new changes in effect with the upgrade.</li>
<li class="li">Fulfillers can now see the integration error tasks that have been generated as part of the new integration framework structure.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 7.0.4 - December 2023 (Vancouver)</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 7.0.1 - November 2023</dt>
<dd class="dd">New: Fulfillers can now assign a procurement task with an action type to an employee or shopper. The action types supported are Watch Video, View Link, and Mark Complete. This feature guides the shopper with what is
expected from them to complete the task. Note: There is no impact on existing customers for any tasks already created, and they will find these new changes in effect with this upgrade.</dd>
<dt class="dt dlterm">Version 6.0.0 - August 2023</dt>
<dd class="dd">Changed: Some of the existing ACLs were evaluated and rectified to ensure that the roles have the right level of access to the tables, that is, requester role versus fulfiller role. Note: This is a backend change and has
no customer impact.</dd>
<dt class="dt dlterm">Version 5.2.1 - May 2023</dt>
<dd class="dd">Changed: Renamed this application to Common Service Delivery. This application was formerly named Service Delivery Common.</dd>
<dt class="dt dlterm">Version 5.1.0 - February 2023</dt>
<dd class="dd">Changed: Updated a fulfiller's ability to create new case records with case types which extend the Service Delivery Common parent table. <div class="p">
<div class="note note note_note"><span class="note__title">Note:</span> Existing customers will be impacted by this change, allowing them to create both supplier and procurement cases.</div>
</div></dd>
<dt class="dt dlterm">Version 5.0.0 - November 2022</dt>
<dd class="dd">
<p class="p">Minor fixes.</p>
</dd>
<dt class="dt dlterm">Version 4.0.2 - August 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 4.0.1 - May 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.0.1 - February 2022</dt>
<dd class="dd">Service Delivery Common (SDC) is a base application with a request and task workflow framework. It provides a standard framework for Procurement Case Management.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-service-delivery-common.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-service-delivery-common.html\"><body id=\"store-rn-psm-service-delivery-common\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-psm-service-delivery-common\" aria-labelledby=\"title_store-rn-psm-service-delivery-common\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-psm-service-delivery-common\">Common Service Delivery release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Common Service Delivery application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-psm-service-delivery-common__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d74120e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 10.0.0 - August 2025</dt>\n <dd class=\"dd\">New: Added a new capability for Case Resolution Acceptance Workflow. This improvement provides greater transparency and control over case resolution by involving the requestor in the final stage of the case\n lifecycle.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.6.4 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-psm-service-delivery-common__latest-store-rn-psm-service-delivery-common\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.6.0 - February 2025</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.3.0 - November 2024</dt>\n <dd class=\"dd\">Updated scripted definitions and evaluated sandbox access for client-callable script.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.1.5 - August 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.1.1 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</li>\n <li class=\"li\">Defect fixes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 7.1.0 - June 2024 (Vancouver)</dt>\n <dd class=\"dd\">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.3.1 - June 2024 (Utah)</dt>\n <dd class=\"dd\">Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Introduced new actions and user pages to support Supplier Lifecycle Operations task management features.</li>\n <li class=\"li\">Changed: Minor fixes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.2.2 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-psm-service-delivery-common__ul_vhw_cgb_t1c\">\n <li class=\"li\">Introduced a Related DDR field to track DDR records.</li>\n <li class=\"li\">Configured all the respective activities for the due diligence playbook.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-psm-service-delivery-common__ul_t2k_rmr_d1c\">\n <li class=\"li\">To provide alignment between all Source-to-Pay (S2P) products and expose more commonly used data points to the end user, the Supplier field has been rescoped to the Service Task (sn_spend_sdc_service_task)\n table. With this, all tables extending the Service Task table can pull in the Supplier field for a better task experience. Note: Existing customers will see the Supplier field deprecated from the Supplier Task\n table and made available in the Service Task table through a fixed script.</li>\n <li class=\"li\">Fulfillers can now assign procurement tasks with specific action types to an employee or shopper. The supported action types are Submit Form, Sign a document, and Upload a document. This helps shoppers\n understand what is expected of them to complete the task. Note: There is no impact on existing customers for tasks that are already created, and they will find these new changes in effect with the upgrade.</li>\n <li class=\"li\">Fulfillers can now see the integration error tasks that have been generated as part of the new integration framework structure.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.4 - December 2023 (Vancouver)</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.1 - November 2023</dt>\n <dd class=\"dd\">New: Fulfillers can now assign a procurement task with an action type to an employee or shopper. The action types supported are Watch Video, View Link, and Mark Complete. This feature guides the shopper with what is\n expected from them to complete the task. Note: There is no impact on existing customers for any tasks already created, and they will find these new changes in effect with this upgrade.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - August 2023</dt>\n <dd class=\"dd\">Changed: Some of the existing ACLs were evaluated and rectified to ensure that the roles have the right level of access to the tables, that is, requester role versus fulfiller role. Note: This is a backend change and has\n no customer impact.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.1 - May 2023</dt>\n <dd class=\"dd\">Changed: Renamed this application to Common Service Delivery. This application was formerly named Service Delivery Common.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - February 2023</dt>\n <dd class=\"dd\">Changed: Updated a fulfiller's ability to create new case records with case types which extend the Service Delivery Common parent table. <div class=\"p\">\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> Existing customers will be impacted by this change, allowing them to create both supplier and procurement cases.</div>\n </div></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - November 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">Minor fixes.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - August 2022</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - May 2022</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - February 2022</dt>\n <dd class=\"dd\">Service Delivery Common (SDC) is a base application with a request and task workflow framework. It provides a standard framework for Procurement Case Management.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Common Service Delivery release notes
Version history for the Common Service Delivery application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.0 - August 2025
New: Added a new capability for Case Resolution Acceptance Workflow. This improvement provides greater transparency and control over case resolution by involving the requestor in the final stage of the case
lifecycle.
#### Version 9.6.4 - May 2025
Minor fixes.
#### Version 9.6.0 - February 2025
Minor bug fixes.
#### Version 9.3.0 - November 2024
Updated scripted definitions and evaluated sandbox access for client-callable script.
#### Version 9.1.5 - August 2024
Minor fixes.
#### Version 9.1.1 - June 2024
* Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
* Defect fixes.
#### Version 7.1.0 - June 2024 (Vancouver)
Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
#### Version 5.3.1 - June 2024 (Utah)
Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
#### Version 9.0.0 - May 2024
* New: Introduced new actions and user pages to support Supplier Lifecycle Operations task management features.
* Changed: Minor fixes.
#### Version 8.2.2 - March 2024
* New:
+ Introduced a Related DDR field to track DDR records.
+ Configured all the respective activities for the due diligence playbook.
#### Version 8.0.0 - February 2024
* Changed:
+ To provide alignment between all Source-to-Pay (S2P) products and expose more commonly used data points to the end user, the Supplier field has been rescoped to the Service Task (sn\_spend\_sdc\_service\_task)
table. With this, all tables extending the Service Task table can pull in the Supplier field for a better task experience. Note: Existing customers will see the Supplier field deprecated from the Supplier Task
table and made available in the Service Task table through a fixed script.
+ Fulfillers can now assign procurement tasks with specific action types to an employee or shopper. The supported action types are Submit Form, Sign a document, and Upload a document. This helps shoppers
understand what is expected of them to complete the task. Note: There is no impact on existing customers for tasks that are already created, and they will find these new changes in effect with the upgrade.
+ Fulfillers can now see the integration error tasks that have been generated as part of the new integration framework structure.
#### Version 7.0.4 - December 2023 (Vancouver)
Minor fixes.
#### Version 7.0.1 - November 2023
New: Fulfillers can now assign a procurement task with an action type to an employee or shopper. The action types supported are Watch Video, View Link, and Mark Complete. This feature guides the shopper with what is
expected from them to complete the task. Note: There is no impact on existing customers for any tasks already created, and they will find these new changes in effect with this upgrade.
#### Version 6.0.0 - August 2023
Changed: Some of the existing ACLs were evaluated and rectified to ensure that the roles have the right level of access to the tables, that is, requester role versus fulfiller role. Note: This is a backend change and has
no customer impact.
#### Version 5.2.1 - May 2023
Changed: Renamed this application to Common Service Delivery. This application was formerly named Service Delivery Common.
#### Version 5.1.0 - February 2023
Changed: Updated a fulfiller's ability to create new case records with case types which extend the Service Delivery Common parent table.
Note: Existing customers will be impacted by this change, allowing them to create both supplier and procurement cases.
#### Version 5.0.0 - November 2022
Minor fixes.
#### Version 4.0.2 - August 2022
Minor fixes.
#### Version 4.0.1 - May 2022
Minor fixes.
#### Version 3.0.1 - February 2022
Service Delivery Common (SDC) is a base application with a request and task workflow framework. It provides a standard framework for Procurement Case Management.
| ---
title: Common Service Delivery release notes
description: Version history for the Common Service Delivery application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Common Service Delivery release notes
Version history for the Common Service Delivery application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.0 - August 2025
New: Added a new capability for Case Resolution Acceptance Workflow. This improvement provides greater transparency and control over case resolution by involving the requestor in the final stage of the case
lifecycle.
#### Version 9.6.4 - May 2025
Minor fixes.
#### Version 9.6.0 - February 2025
Minor bug fixes.
#### Version 9.3.0 - November 2024
Updated scripted definitions and evaluated sandbox access for client-callable script.
#### Version 9.1.5 - August 2024
Minor fixes.
#### Version 9.1.1 - June 2024
* Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
* Defect fixes.
#### Version 7.1.0 - June 2024 (Vancouver)
Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
#### Version 5.3.1 - June 2024 (Utah)
Starting with the June 2024 release, the legacy framework to integrate with ERPs is being removed, and will no longer be installed on new instances.
#### Version 9.0.0 - May 2024
* New: Introduced new actions and user pages to support Supplier Lifecycle Operations task management features.
* Changed: Minor fixes.
#### Version 8.2.2 - March 2024
* New:
+ Introduced a Related DDR field to track DDR records.
+ Configured all the respective activities for the due diligence playbook.
#### Version 8.0.0 - February 2024
* Changed:
+ To provide alignment between all Source-to-Pay (S2P) products and expose more commonly used data points to the end user, the Supplier field has been rescoped to the Service Task (sn\_spend\_sdc\_service\_task)
table. With this, all tables extending the Service Task table can pull in the Supplier field for a better task experience. Note: Existing customers will see the Supplier field deprecated from the Supplier Task
table and made available in the Service Task table through a fixed script.
+ Fulfillers can now assign procurement tasks with specific action types to an employee or shopper. The supported action types are Submit Form, Sign a document, and Upload a document. This helps shoppers
understand what is expected of them to complete the task. Note: There is no impact on existing customers for tasks that are already created, and they will find these new changes in effect with the upgrade.
+ Fulfillers can now see the integration error tasks that have been generated as part of the new integration framework structure.
#### Version 7.0.4 - December 2023 (Vancouver)
Minor fixes.
#### Version 7.0.1 - November 2023
New: Fulfillers can now assign a procurement task with an action type to an employee or shopper. The action types supported are Watch Video, View Link, and Mark Complete. This feature guides the shopper with what is
expected from them to complete the task. Note: There is no impact on existing customers for any tasks already created, and they will find these new changes in effect with this upgrade.
#### Version 6.0.0 - August 2023
Changed: Some of the existing ACLs were evaluated and rectified to ensure that the roles have the right level of access to the tables, that is, requester role versus fulfiller role. Note: This is a backend change and has
no customer impact.
#### Version 5.2.1 - May 2023
Changed: Renamed this application to Common Service Delivery. This application was formerly named Service Delivery Common.
#### Version 5.1.0 - February 2023
Changed: Updated a fulfiller's ability to create new case records with case types which extend the Service Delivery Common parent table.
Note: Existing customers will be impacted by this change, allowing them to create both supplier and procurement cases.
#### Version 5.0.0 - November 2022
Minor fixes.
#### Version 4.0.2 - August 2022
Minor fixes.
#### Version 4.0.1 - May 2022
Minor fixes.
#### Version 3.0.1 - February 2022
Service Delivery Common (SDC) is a base application with a request and task workflow framework. It provides a standard framework for Procurement Case Management.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub-mobile.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub-mobile.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub-mobile.html | Shopping Hub Mobile release notes | Version history for the Shopping Hub Mobile application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub-mobile.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub-mobile.html"><body id="store-rn-psm-shoppinghub-mobile"><main role="main"><article role="article" class="dita" id="store-rn-psm-shoppinghub-mobile" aria-labelledby="title_store-rn-psm-shoppinghub-mobile">
<h1 class="title topictitle1" id="title_store-rn-psm-shoppinghub-mobile">Shopping Hub Mobile release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Shopping Hub Mobile application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-shoppinghub-mobile__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d136915e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 7.6.24 - August 2025</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 7.6.20 - May 2025</dt>
<dd class="dd" id="store-rn-psm-shoppinghub-mobile__latest-store-rn-psm-shoppinghub-mobile">Minor fixes.</dd>
<dt class="dt dlterm">Version 7.6.16 - November 2024</dt>
<dd class="dd">Addressed issues with quick checkout overlay not loading and not rendering approval to-dos.</dd>
<dt class="dt dlterm">Version 7.6.12 - August 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 7.6.6 - May 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 7.6.0 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 7.1.0 - November 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 7.0.0 - August 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 6.0.2 - May 2023</dt>
<dd class="dd">Changed: Renamed this application to Shopping Hub Mobile. This application was formerly named ShoppingHub Mobile.</dd>
<dt class="dt dlterm">Version 6.0.0 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-psm-shoppinghub-mobile__ul_qhc_jnb_mxb">
<li class="li">Changed: Updated the Next Experience theming to be applied to the mobile experience for the Now Native Mobile application. For the Shopping Hub mobile experience, the 'My tasks' and 'My purchases' sections will
render using the Next Experience theming.</li>
<li class="li">
<div class="note note note_note"><span class="note__title">Note:</span> Existing customers will be impacted by this theming change where their mobile experience will adopt the Next Experience theming record.</div>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.0 - November 2022</dt>
<dd class="dd">
<p class="p">Fixed accessibility issues from WCAG 2.1 AA audit findings on NOW Mobile.</p>
</dd>
<dt class="dt dlterm">Version 4.4.1 - August 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 4.3.1 - May 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 4.2.0 - February 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New<ul class="ul" id="store-rn-psm-shoppinghub-mobile__ul_ull_sbg_jsb">
<li class="li">Approvers can now request clarification from ShoppingHub Mobile and shoppers can provide clarification from the same.</li>
<li class="li">Shoppers can now see the reasons for rejection and cancellation of a purchase from My Purchases on ShoppingHub Mobile.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Shopping Hub Mobile release notes
Version history for the Shopping Hub Mobile application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.6.24 - August 2025
Minor bug fixes.
#### Version 7.6.20 - May 2025
Minor fixes.
#### Version 7.6.16 - November 2024
Addressed issues with quick checkout overlay not loading and not rendering approval to-dos.
#### Version 7.6.12 - August 2024
Minor fixes.
#### Version 7.6.6 - May 2024
Minor fixes.
#### Version 7.6.0 - February 2024
Minor fixes.
#### Version 7.1.0 - November 2023
Minor fixes.
#### Version 7.0.0 - August 2023
Minor fixes.
#### Version 6.0.2 - May 2023
Changed: Renamed this application to Shopping Hub Mobile. This application was formerly named ShoppingHub Mobile.
#### Version 6.0.0 - February 2023
* Changed: Updated the Next Experience theming to be applied to the mobile experience for the Now Native Mobile application. For the Shopping Hub mobile experience, the 'My tasks' and 'My purchases' sections will
render using the Next Experience theming.
* Note: Existing customers will be impacted by this theming change where their mobile experience will adopt the Next Experience theming record.
#### Version 5.0.0 - November 2022
Fixed accessibility issues from WCAG 2.1 AA audit findings on NOW Mobile.
#### Version 4.4.1 - August 2022
Minor fixes.
#### Version 4.3.1 - May 2022
Minor fixes.
#### Version 4.2.0 - February 2022
* New
+ Approvers can now request clarification from ShoppingHub Mobile and shoppers can provide clarification from the same.
+ Shoppers can now see the reasons for rejection and cancellation of a purchase from My Purchases on ShoppingHub Mobile.
| ---
title: Shopping Hub Mobile release notes
description: Version history for the Shopping Hub Mobile application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Shopping Hub Mobile release notes
Version history for the Shopping Hub Mobile application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.6.24 - August 2025
Minor bug fixes.
#### Version 7.6.20 - May 2025
Minor fixes.
#### Version 7.6.16 - November 2024
Addressed issues with quick checkout overlay not loading and not rendering approval to-dos.
#### Version 7.6.12 - August 2024
Minor fixes.
#### Version 7.6.6 - May 2024
Minor fixes.
#### Version 7.6.0 - February 2024
Minor fixes.
#### Version 7.1.0 - November 2023
Minor fixes.
#### Version 7.0.0 - August 2023
Minor fixes.
#### Version 6.0.2 - May 2023
Changed: Renamed this application to Shopping Hub Mobile. This application was formerly named ShoppingHub Mobile.
#### Version 6.0.0 - February 2023
* Changed: Updated the Next Experience theming to be applied to the mobile experience for the Now Native Mobile application. For the Shopping Hub mobile experience, the 'My tasks' and 'My purchases' sections will
render using the Next Experience theming.
* Note: Existing customers will be impacted by this theming change where their mobile experience will adopt the Next Experience theming record.
#### Version 5.0.0 - November 2022
Fixed accessibility issues from WCAG 2.1 AA audit findings on NOW Mobile.
#### Version 4.4.1 - August 2022
Minor fixes.
#### Version 4.3.1 - May 2022
Minor fixes.
#### Version 4.2.0 - February 2022
* New
+ Approvers can now request clarification from ShoppingHub Mobile and shoppers can provide clarification from the same.
+ Shoppers can now see the reasons for rejection and cancellation of a purchase from My Purchases on ShoppingHub Mobile.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub.html | Shopping Hub release notes | Version history for the Shopping Hub application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub.html"><body id="store-rn-psm-shoppinghub"><main role="main"><article role="article" class="dita" id="store-rn-psm-shoppinghub" aria-labelledby="title_store-rn-psm-shoppinghub">
<h1 class="title topictitle1" id="title_store-rn-psm-shoppinghub">Shopping Hub release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Shopping Hub application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-shoppinghub__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d302231e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 9.9.0 - August 2025</dt>
<dd class="dd">New: Added support for decimal-based quantities during full and quick checkout flows in Shopping Hub.</dd>
<dt class="dt dlterm">Version 9.3.0 - May 2025</dt>
<dd class="dd" id="store-rn-psm-shoppinghub__latest-store-rn-psm-shoppinghub">Changed: The All categories option has been removed from the Categories tab in Shopping Hub due to low usage and its impact on search performance.</dd>
<dt class="dt dlterm">Version 9.0.3 - March 2025</dt>
<dd class="dd">Fixed: Fixed an issue where the product details page appeared blank for API-enabled purchases after an API search.</dd>
<dt class="dt dlterm">Version 9.0.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-psm-shoppinghub__ul_vzc_12f_d2c">
<li class="li">With the unified request tracking feature, shoppers can gain complete transparency and visibility across the entire source-to-pay process. Key advantages include:<ul class="ul" id="store-rn-psm-shoppinghub__ul_s1d_12f_d2c">
<li class="li">Search for purchases using keywords and metadata.</li>
<li class="li">Identify purchases based on purchase requisition lines and purchase order lines.</li>
<li class="li">Track purchases through sourcing requests, purchase orders, and purchase requisitions, even if the associated records are in a closed or completed state.</li>
<li class="li">Gain visibility into prior records that contributed to the creation of the current record type.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.3.2 - January 2025</dt>
<dd class="dd">Changed: A banner has been added to the Shopping Hub's cart page. It tells shoppers that products may not be available immediately when they are redirected to Shopping Hub's cart.</dd>
<dt class="dt dlterm">Version 8.0.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Introduced new processes in Shopping Hub to enable access to third-party system products, providing shoppers with a wider range of catalog items that can be configured to meet your business needs. This feature
includes an out-of-the-box framework that allows you to modify and manage your third-party connections. <ul class="ul">
<li class="li">Configure cXML and API connections using the configuration framework.</li>
<li class="li">Empower shoppers to search across both third-party and native catalog items within ServiceNow using AI-powered search.</li>
<li class="li">Enable checkout within ServiceNow for a combination of catalog items and third-party system products.</li>
<li class="li">Suppliers differ in the types of connections they offer to customers. For suppliers that do not support Order APIs, a redirection to their third-party system is required before completing checkout in
ServiceNow.</li>
<li class="li">For both new and existing customers, no default content is provided with the new feature. Customers must use the third-party framework to establish supplier connections.</li>
</ul>
</li>
<li class="li">Specify default delivery address when logging in to Shopping Hub for the first time. <ul class="ul">
<li class="li">A default delivery address is required when you log in to Shopping Hub after initial setup to ensure supplier products display correctly in the UI.</li>
<li class="li">Both new and existing customers using Shopping Hub will experience the default behavior with this new feature.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 7.0.1 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-psm-shoppinghub__ul_kvs_lf1_ccc">
<li class="li">New: Render end-to-end process visibility in Shopping Hub so that your shoppers have transparency into the procurement process after they submit a request. You can also configure this feature to meet your own
business processes. For example, you can use a default content and configuration framework to modify and edit your own content.</li>
<li class="li">
<ul class="ul" id="store-rn-psm-shoppinghub__ul_xpg_mf1_ccc">
<li class="li">Configure end-to-end process visibility through a configuration framework that enables administrators to define and modify steps, and the work that is within each step. You can also sequence and change labels
to promote flexibility and alignment with your business processes.</li>
<li class="li">Provide your shoppers with the following end-to-end visibility on sourcing requests, purchase requisitions, and purchase orders in Shopping Hub: <ul class="ul" id="store-rn-psm-shoppinghub__ul_ypg_mf1_ccc">
<li class="li">Progress of the requests and expected completion timelines.</li>
<li class="li">Step dependencies and progress of the sequential and concurrent steps.</li>
<li class="li">Completed, current, and future steps, enabling oversight of the status of the work within steps.</li>
<li class="li">Sequencing of work, such as approvals, cases, and tasks.</li>
<li class="li">Enhanced communication for your shoppers so that they can message task assignees and task assigners directly from within the platform. You can track this communication through audit trails.</li>
<li class="li">Record of your shoppers' page navigation between My Purchases List and Details view pages on Shopping Hub.</li>
</ul></li>
</ul>
</li>
<li class="li">If you're an existing customer who is using sourcing requests, purchase requisitions, and purchase orders, you can find the default content in this new user experience. You can use the configuration framework to
modify the content to your business processes.</li>
<li class="li">If you're an existing customer who is not using sourcing requests, purchase requisitions, and purchase orders, you won't find the default content in this new user experience. You can use the configuration framework
to modify the content to point to your tables and business processes.</li>
<li class="li">If you're a new customer, you can use the configuration framework to modify the content to point to your tables and business processes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.5 - August 2024 (Vancouver)</dt>
<dd class="dd">Fixed issues with setting a delivery location in Shopping Hub.</dd>
<dt class="dt dlterm">Version 6.0.1 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-psm-shoppinghub__ul_bkz_43v_cbc">
<li class="li">Shoppers can now navigate to punchout supplier sites and make purchases from external sites. Level 1 cXML-based punchout is now supported.</li>
<li class="li">Shoppers can now view and make single supplier internal bundle purchases from the Shopping Hub application.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.0 - February 2024</dt>
<dd class="dd">Changed: <ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-psm-shoppinghub__ul_oqt_4mr_d1c">
<li class="li">Introduced minor content changes within the sourcing checkout for items without pricing in the Shopping Hub product catalog to align with the same intake questions in the off-catalog experience in Employee
Center. Existing customers leveraging both Shopping Hub and Employee Center will see an alignment of questions in both experiences.</li>
<li class="li">A requester can now provide the contact details of a supplier that they are interested in working with during intake of catalog items where pricing is needed. A supplier contact record is stored and created
for procurement fulfillers to use when reviewing sourcing or purchasing details. Both existing and new customers will see these changes.</li>
<li class="li">Introduced additional user experience analytics for Shopping Hub to track user sessions, page activity, and navigation within My Purchases, to better understand product usage and user experience. Existing and
new customers with the user experience plugin will be able to see this event tracking to understand their users' Shopping Hub usage.</li>
<li class="li">Shoppers can now see tasks such as E-sign, Upload a document, and Submit a form in their to-do list in Shopping Hub.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.2 - November 2023</dt>
<dd class="dd">New: Introduced User Experience Analytics for Shopping Hub to track user sessions, page activity, and navigation, to better understand product usage and user experience. Note: Existing and new customers with the User
Experience plugin will be able to see this event tracking to understand their users' Shopping Hub usage.</dd>
<dt class="dt dlterm">Version 3.0.1 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-psm-shoppinghub__ul_hgy_csz_dyb">
<li class="li">Shoppers can now add attachments as part of the full checkout experience.</li>
<li class="li">Attachments added during quick and full checkouts will now appear in the approval notifications in Shopping Hub, Employee Center, and emails.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.4 - June 2023</dt>
<dd class="dd">Fixed: Minor bug fixes.</dd>
<dt class="dt dlterm">Version 2.0.3 - May 2023</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-psm-shoppinghub__ul_h3w_jk1_hxb">
<li class="li">Quick checkout now supports the usage of employee credits. Employees can be assigned one-time credits like Hardware Refresh, and such credits can now be used by employees when doing a quick checkout.</li>
<li class="li">When checking out products or services, employees can now attach supporting documents like emails from supplier or some communication associated with the purchase that is being made.<div class="note note note_note"><span class="note__title">Note:</span> Existing customers will not
be impacted as it is a new functionality which customers can choose to use.</div></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.2 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-psm-shoppinghub__ul_b1m_nnb_mxb">
<li class="li">The new ShoppingHub application enables configurable experiences using the Now Experience UI Builder, providing customers greater flexibility to provide streamlined employee experiences to meet their specific
business needs. Customers can:<ul class="ul" id="store-rn-psm-shoppinghub__ul_ctx_4nb_mxb">
<li class="li">Customize their portals by adding new filters, badges, rename labels, branding, and so on.</li>
<li class="li">Expose additional fields or hide fields as required, to meet their business needs.</li>
<li class="li">Streamline the quick checkout flow using record producer.</li>
<li class="li">Add pages to provide new experiences.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-shoppinghub.html\"><body id=\"store-rn-psm-shoppinghub\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-psm-shoppinghub\" aria-labelledby=\"title_store-rn-psm-shoppinghub\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-psm-shoppinghub\">Shopping Hub release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Shopping Hub application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-psm-shoppinghub__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d302231e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 9.9.0 - August 2025</dt>\n <dd class=\"dd\">New: Added support for decimal-based quantities during full and quick checkout flows in Shopping Hub.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.3.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-psm-shoppinghub__latest-store-rn-psm-shoppinghub\">Changed: The All categories option has been removed from the Categories tab in Shopping Hub due to low usage and its impact on search performance.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.3 - March 2025</dt>\n <dd class=\"dd\">Fixed: Fixed an issue where the product details page appeared blank for API-enabled purchases after an API search.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-psm-shoppinghub__ul_vzc_12f_d2c\">\n <li class=\"li\">With the unified request tracking feature, shoppers can gain complete transparency and visibility across the entire source-to-pay process. Key advantages include:<ul class=\"ul\" id=\"store-rn-psm-shoppinghub__ul_s1d_12f_d2c\">\n <li class=\"li\">Search for purchases using keywords and metadata.</li>\n <li class=\"li\">Identify purchases based on purchase requisition lines and purchase order lines.</li>\n <li class=\"li\">Track purchases through sourcing requests, purchase orders, and purchase requisitions, even if the associated records are in a closed or completed state.</li>\n <li class=\"li\">Gain visibility into prior records that contributed to the creation of the current record type.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.3.2 - January 2025</dt>\n <dd class=\"dd\">Changed: A banner has been added to the Shopping Hub's cart page. It tells shoppers that products may not be available immediately when they are redirected to Shopping Hub's cart.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Introduced new processes in Shopping Hub to enable access to third-party system products, providing shoppers with a wider range of catalog items that can be configured to meet your business needs. This feature\n includes an out-of-the-box framework that allows you to modify and manage your third-party connections. <ul class=\"ul\">\n <li class=\"li\">Configure cXML and API connections using the configuration framework.</li>\n <li class=\"li\">Empower shoppers to search across both third-party and native catalog items within ServiceNow using AI-powered search.</li>\n <li class=\"li\">Enable checkout within ServiceNow for a combination of catalog items and third-party system products.</li>\n <li class=\"li\">Suppliers differ in the types of connections they offer to customers. For suppliers that do not support Order APIs, a redirection to their third-party system is required before completing checkout in\n ServiceNow.</li>\n <li class=\"li\">For both new and existing customers, no default content is provided with the new feature. Customers must use the third-party framework to establish supplier connections.</li>\n </ul>\n </li>\n <li class=\"li\">Specify default delivery address when logging in to Shopping Hub for the first time. <ul class=\"ul\">\n <li class=\"li\">A default delivery address is required when you log in to Shopping Hub after initial setup to ensure supplier products display correctly in the UI.</li>\n <li class=\"li\">Both new and existing customers using Shopping Hub will experience the default behavior with this new feature.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.1 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-psm-shoppinghub__ul_kvs_lf1_ccc\">\n <li class=\"li\">New: Render end-to-end process visibility in Shopping Hub so that your shoppers have transparency into the procurement process after they submit a request. You can also configure this feature to meet your own\n business processes. For example, you can use a default content and configuration framework to modify and edit your own content.</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-psm-shoppinghub__ul_xpg_mf1_ccc\">\n <li class=\"li\">Configure end-to-end process visibility through a configuration framework that enables administrators to define and modify steps, and the work that is within each step. You can also sequence and change labels\n to promote flexibility and alignment with your business processes.</li>\n <li class=\"li\">Provide your shoppers with the following end-to-end visibility on sourcing requests, purchase requisitions, and purchase orders in Shopping Hub: <ul class=\"ul\" id=\"store-rn-psm-shoppinghub__ul_ypg_mf1_ccc\">\n <li class=\"li\">Progress of the requests and expected completion timelines.</li>\n <li class=\"li\">Step dependencies and progress of the sequential and concurrent steps.</li>\n <li class=\"li\">Completed, current, and future steps, enabling oversight of the status of the work within steps.</li>\n <li class=\"li\">Sequencing of work, such as approvals, cases, and tasks.</li>\n <li class=\"li\">Enhanced communication for your shoppers so that they can message task assignees and task assigners directly from within the platform. You can track this communication through audit trails.</li>\n <li class=\"li\">Record of your shoppers' page navigation between My Purchases List and Details view pages on Shopping Hub.</li>\n </ul></li>\n </ul>\n </li>\n <li class=\"li\">If you're an existing customer who is using sourcing requests, purchase requisitions, and purchase orders, you can find the default content in this new user experience. You can use the configuration framework to\n modify the content to your business processes.</li>\n <li class=\"li\">If you're an existing customer who is not using sourcing requests, purchase requisitions, and purchase orders, you won't find the default content in this new user experience. You can use the configuration framework\n to modify the content to point to your tables and business processes.</li>\n <li class=\"li\">If you're a new customer, you can use the configuration framework to modify the content to point to your tables and business processes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.5 - August 2024 (Vancouver)</dt>\n <dd class=\"dd\">Fixed issues with setting a delivery location in Shopping Hub.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.1 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-psm-shoppinghub__ul_bkz_43v_cbc\">\n <li class=\"li\">Shoppers can now navigate to punchout supplier sites and make purchases from external sites. Level 1 cXML-based punchout is now supported.</li>\n <li class=\"li\">Shoppers can now view and make single supplier internal bundle purchases from the Shopping Hub application.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - February 2024</dt>\n <dd class=\"dd\">Changed: <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-psm-shoppinghub__ul_oqt_4mr_d1c\">\n <li class=\"li\">Introduced minor content changes within the sourcing checkout for items without pricing in the Shopping Hub product catalog to align with the same intake questions in the off-catalog experience in Employee\n Center. Existing customers leveraging both Shopping Hub and Employee Center will see an alignment of questions in both experiences.</li>\n <li class=\"li\">A requester can now provide the contact details of a supplier that they are interested in working with during intake of catalog items where pricing is needed. A supplier contact record is stored and created\n for procurement fulfillers to use when reviewing sourcing or purchasing details. Both existing and new customers will see these changes.</li>\n <li class=\"li\">Introduced additional user experience analytics for Shopping Hub to track user sessions, page activity, and navigation within My Purchases, to better understand product usage and user experience. Existing and\n new customers with the user experience plugin will be able to see this event tracking to understand their users' Shopping Hub usage.</li>\n <li class=\"li\">Shoppers can now see tasks such as E-sign, Upload a document, and Submit a form in their to-do list in Shopping Hub.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - November 2023</dt>\n <dd class=\"dd\">New: Introduced User Experience Analytics for Shopping Hub to track user sessions, page activity, and navigation, to better understand product usage and user experience. Note: Existing and new customers with the User\n Experience plugin will be able to see this event tracking to understand their users' Shopping Hub usage.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-psm-shoppinghub__ul_hgy_csz_dyb\">\n <li class=\"li\">Shoppers can now add attachments as part of the full checkout experience.</li>\n <li class=\"li\">Attachments added during quick and full checkouts will now appear in the approval notifications in Shopping Hub, Employee Center, and emails.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.4 - June 2023</dt>\n <dd class=\"dd\">Fixed: Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.3 - May 2023</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-psm-shoppinghub__ul_h3w_jk1_hxb\">\n <li class=\"li\">Quick checkout now supports the usage of employee credits. Employees can be assigned one-time credits like Hardware Refresh, and such credits can now be used by employees when doing a quick checkout.</li>\n <li class=\"li\">When checking out products or services, employees can now attach supporting documents like emails from supplier or some communication associated with the purchase that is being made.<div class=\"note note note_note\"><span class=\"note__title\">Note:</span> Existing customers will not\n be impacted as it is a new functionality which customers can choose to use.</div></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-psm-shoppinghub__ul_b1m_nnb_mxb\">\n <li class=\"li\">The new ShoppingHub application enables configurable experiences using the Now Experience UI Builder, providing customers greater flexibility to provide streamlined employee experiences to meet their specific\n business needs. Customers can:<ul class=\"ul\" id=\"store-rn-psm-shoppinghub__ul_ctx_4nb_mxb\">\n <li class=\"li\">Customize their portals by adding new filters, badges, rename labels, branding, and so on.</li>\n <li class=\"li\">Expose additional fields or hide fields as required, to meet their business needs.</li>\n <li class=\"li\">Streamline the quick checkout flow using record producer.</li>\n <li class=\"li\">Add pages to provide new experiences.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Shopping Hub release notes
Version history for the Shopping Hub application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.9.0 - August 2025
New: Added support for decimal-based quantities during full and quick checkout flows in Shopping Hub.
#### Version 9.3.0 - May 2025
Changed: The All categories option has been removed from the Categories tab in Shopping Hub due to low usage and its impact on search performance.
#### Version 9.0.3 - March 2025
Fixed: Fixed an issue where the product details page appeared blank for API-enabled purchases after an API search.
#### Version 9.0.0 - February 2025
* New:
+ With the unified request tracking feature, shoppers can gain complete transparency and visibility across the entire source-to-pay process. Key advantages include:
- Search for purchases using keywords and metadata.
- Identify purchases based on purchase requisition lines and purchase order lines.
- Track purchases through sourcing requests, purchase orders, and purchase requisitions, even if the associated records are in a closed or completed state.
- Gain visibility into prior records that contributed to the creation of the current record type.
#### Version 8.3.2 - January 2025
Changed: A banner has been added to the Shopping Hub's cart page. It tells shoppers that products may not be available immediately when they are redirected to Shopping Hub's cart.
#### Version 8.0.1 - November 2024
* Introduced new processes in Shopping Hub to enable access to third-party system products, providing shoppers with a wider range of catalog items that can be configured to meet your business needs. This feature
includes an out-of-the-box framework that allows you to modify and manage your third-party connections.
+ Configure cXML and API connections using the configuration framework.
+ Empower shoppers to search across both third-party and native catalog items within ServiceNow using AI-powered search.
+ Enable checkout within ServiceNow for a combination of catalog items and third-party system products.
+ Suppliers differ in the types of connections they offer to customers. For suppliers that do not support Order APIs, a redirection to their third-party system is required before completing checkout in
ServiceNow.
+ For both new and existing customers, no default content is provided with the new feature. Customers must use the third-party framework to establish supplier connections.
* Specify default delivery address when logging in to Shopping Hub for the first time.
+ A default delivery address is required when you log in to Shopping Hub after initial setup to ensure supplier products display correctly in the UI.
+ Both new and existing customers using Shopping Hub will experience the default behavior with this new feature.
#### Version 7.0.1 - August 2024
* New: Render end-to-end process visibility in Shopping Hub so that your shoppers have transparency into the procurement process after they submit a request. You can also configure this feature to meet your own
business processes. For example, you can use a default content and configuration framework to modify and edit your own content.
* + Configure end-to-end process visibility through a configuration framework that enables administrators to define and modify steps, and the work that is within each step. You can also sequence and change labels
to promote flexibility and alignment with your business processes.
+ Provide your shoppers with the following end-to-end visibility on sourcing requests, purchase requisitions, and purchase orders in Shopping Hub:
- Progress of the requests and expected completion timelines.
- Step dependencies and progress of the sequential and concurrent steps.
- Completed, current, and future steps, enabling oversight of the status of the work within steps.
- Sequencing of work, such as approvals, cases, and tasks.
- Enhanced communication for your shoppers so that they can message task assignees and task assigners directly from within the platform. You can track this communication through audit trails.
- Record of your shoppers' page navigation between My Purchases List and Details view pages on Shopping Hub.
* If you're an existing customer who is using sourcing requests, purchase requisitions, and purchase orders, you can find the default content in this new user experience. You can use the configuration framework to
modify the content to your business processes.
* If you're an existing customer who is not using sourcing requests, purchase requisitions, and purchase orders, you won't find the default content in this new user experience. You can use the configuration framework
to modify the content to point to your tables and business processes.
* If you're a new customer, you can use the configuration framework to modify the content to point to your tables and business processes.
#### Version 4.0.5 - August 2024 (Vancouver)
Fixed issues with setting a delivery location in Shopping Hub.
#### Version 6.0.1 - May 2024
* New:
+ Shoppers can now navigate to punchout supplier sites and make purchases from external sites. Level 1 cXML-based punchout is now supported.
+ Shoppers can now view and make single supplier internal bundle purchases from the Shopping Hub application.
#### Version 5.0.0 - February 2024
Changed:
* Changed:
+ Introduced minor content changes within the sourcing checkout for items without pricing in the Shopping Hub product catalog to align with the same intake questions in the off-catalog experience in Employee
Center. Existing customers leveraging both Shopping Hub and Employee Center will see an alignment of questions in both experiences.
+ A requester can now provide the contact details of a supplier that they are interested in working with during intake of catalog items where pricing is needed. A supplier contact record is stored and created
for procurement fulfillers to use when reviewing sourcing or purchasing details. Both existing and new customers will see these changes.
+ Introduced additional user experience analytics for Shopping Hub to track user sessions, page activity, and navigation within My Purchases, to better understand product usage and user experience. Existing and
new customers with the user experience plugin will be able to see this event tracking to understand their users' Shopping Hub usage.
+ Shoppers can now see tasks such as E-sign, Upload a document, and Submit a form in their to-do list in Shopping Hub.
#### Version 4.0.2 - November 2023
New: Introduced User Experience Analytics for Shopping Hub to track user sessions, page activity, and navigation, to better understand product usage and user experience. Note: Existing and new customers with the User
Experience plugin will be able to see this event tracking to understand their users' Shopping Hub usage.
#### Version 3.0.1 - August 2023
* New:
+ Shoppers can now add attachments as part of the full checkout experience.
+ Attachments added during quick and full checkouts will now appear in the approval notifications in Shopping Hub, Employee Center, and emails.
#### Version 2.0.4 - June 2023
Fixed: Minor bug fixes.
#### Version 2.0.3 - May 2023
New:
* Quick checkout now supports the usage of employee credits. Employees can be assigned one-time credits like Hardware Refresh, and such credits can now be used by employees when doing a quick checkout.
* When checking out products or services, employees can now attach supporting documents like emails from supplier or some communication associated with the purchase that is being made.Note: Existing customers will not
be impacted as it is a new functionality which customers can choose to use.
#### Version 1.0.2 - February 2023
* The new ShoppingHub application enables configurable experiences using the Now Experience UI Builder, providing customers greater flexibility to provide streamlined employee experiences to meet their specific
business needs. Customers can:
+ Customize their portals by adding new filters, badges, rename labels, branding, and so on.
+ Expose additional fields or hide fields as required, to meet their business needs.
+ Streamline the quick checkout flow using record producer.
+ Add pages to provide new experiences.
| ---
title: Shopping Hub release notes
description: Version history for the Shopping Hub application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Shopping Hub release notes
Version history for the Shopping Hub application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.9.0 - August 2025
New: Added support for decimal-based quantities during full and quick checkout flows in Shopping Hub.
#### Version 9.3.0 - May 2025
Changed: The All categories option has been removed from the Categories tab in Shopping Hub due to low usage and its impact on search performance.
#### Version 9.0.3 - March 2025
Fixed: Fixed an issue where the product details page appeared blank for API-enabled purchases after an API search.
#### Version 9.0.0 - February 2025
* New:
+ With the unified request tracking feature, shoppers can gain complete transparency and visibility across the entire source-to-pay process. Key advantages include:
- Search for purchases using keywords and metadata.
- Identify purchases based on purchase requisition lines and purchase order lines.
- Track purchases through sourcing requests, purchase orders, and purchase requisitions, even if the associated records are in a closed or completed state.
- Gain visibility into prior records that contributed to the creation of the current record type.
#### Version 8.3.2 - January 2025
Changed: A banner has been added to the Shopping Hub's cart page. It tells shoppers that products may not be available immediately when they are redirected to Shopping Hub's cart.
#### Version 8.0.1 - November 2024
* Introduced new processes in Shopping Hub to enable access to third-party system products, providing shoppers with a wider range of catalog items that can be configured to meet your business needs. This feature
includes an out-of-the-box framework that allows you to modify and manage your third-party connections.
+ Configure cXML and API connections using the configuration framework.
+ Empower shoppers to search across both third-party and native catalog items within ServiceNow using AI-powered search.
+ Enable checkout within ServiceNow for a combination of catalog items and third-party system products.
+ Suppliers differ in the types of connections they offer to customers. For suppliers that do not support Order APIs, a redirection to their third-party system is required before completing checkout in
ServiceNow.
+ For both new and existing customers, no default content is provided with the new feature. Customers must use the third-party framework to establish supplier connections.
* Specify default delivery address when logging in to Shopping Hub for the first time.
+ A default delivery address is required when you log in to Shopping Hub after initial setup to ensure supplier products display correctly in the UI.
+ Both new and existing customers using Shopping Hub will experience the default behavior with this new feature.
#### Version 7.0.1 - August 2024
* New: Render end-to-end process visibility in Shopping Hub so that your shoppers have transparency into the procurement process after they submit a request. You can also configure this feature to meet your own
business processes. For example, you can use a default content and configuration framework to modify and edit your own content.
* + Configure end-to-end process visibility through a configuration framework that enables administrators to define and modify steps, and the work that is within each step. You can also sequence and change labels
to promote flexibility and alignment with your business processes.
+ Provide your shoppers with the following end-to-end visibility on sourcing requests, purchase requisitions, and purchase orders in Shopping Hub:
- Progress of the requests and expected completion timelines.
- Step dependencies and progress of the sequential and concurrent steps.
- Completed, current, and future steps, enabling oversight of the status of the work within steps.
- Sequencing of work, such as approvals, cases, and tasks.
- Enhanced communication for your shoppers so that they can message task assignees and task assigners directly from within the platform. You can track this communication through audit trails.
- Record of your shoppers' page navigation between My Purchases List and Details view pages on Shopping Hub.
* If you're an existing customer who is using sourcing requests, purchase requisitions, and purchase orders, you can find the default content in this new user experience. You can use the configuration framework to
modify the content to your business processes.
* If you're an existing customer who is not using sourcing requests, purchase requisitions, and purchase orders, you won't find the default content in this new user experience. You can use the configuration framework
to modify the content to point to your tables and business processes.
* If you're a new customer, you can use the configuration framework to modify the content to point to your tables and business processes.
#### Version 4.0.5 - August 2024 (Vancouver)
Fixed issues with setting a delivery location in Shopping Hub.
#### Version 6.0.1 - May 2024
* New:
+ Shoppers can now navigate to punchout supplier sites and make purchases from external sites. Level 1 cXML-based punchout is now supported.
+ Shoppers can now view and make single supplier internal bundle purchases from the Shopping Hub application.
#### Version 5.0.0 - February 2024
Changed:
* Changed:
+ Introduced minor content changes within the sourcing checkout for items without pricing in the Shopping Hub product catalog to align with the same intake questions in the off-catalog experience in Employee
Center. Existing customers leveraging both Shopping Hub and Employee Center will see an alignment of questions in both experiences.
+ A requester can now provide the contact details of a supplier that they are interested in working with during intake of catalog items where pricing is needed. A supplier contact record is stored and created
for procurement fulfillers to use when reviewing sourcing or purchasing details. Both existing and new customers will see these changes.
+ Introduced additional user experience analytics for Shopping Hub to track user sessions, page activity, and navigation within My Purchases, to better understand product usage and user experience. Existing and
new customers with the user experience plugin will be able to see this event tracking to understand their users' Shopping Hub usage.
+ Shoppers can now see tasks such as E-sign, Upload a document, and Submit a form in their to-do list in Shopping Hub.
#### Version 4.0.2 - November 2023
New: Introduced User Experience Analytics for Shopping Hub to track user sessions, page activity, and navigation, to better understand product usage and user experience. Note: Existing and new customers with the User
Experience plugin will be able to see this event tracking to understand their users' Shopping Hub usage.
#### Version 3.0.1 - August 2023
* New:
+ Shoppers can now add attachments as part of the full checkout experience.
+ Attachments added during quick and full checkouts will now appear in the approval notifications in Shopping Hub, Employee Center, and emails.
#### Version 2.0.4 - June 2023
Fixed: Minor bug fixes.
#### Version 2.0.3 - May 2023
New:
* Quick checkout now supports the usage of employee credits. Employees can be assigned one-time credits like Hardware Refresh, and such credits can now be used by employees when doing a quick checkout.
* When checking out products or services, employees can now attach supporting documents like emails from supplier or some communication associated with the purchase that is being made.Note: Existing customers will not
be impacted as it is a new functionality which customers can choose to use.
#### Version 1.0.2 - February 2023
* The new ShoppingHub application enables configurable experiences using the Now Experience UI Builder, providing customers greater flexibility to provide streamlined employee experiences to meet their specific
business needs. Customers can:
+ Customize their portals by adding new filters, badges, rename labels, branding, and so on.
+ Expose additional fields or hide fields as required, to meet their business needs.
+ Streamline the quick checkout flow using record producer.
+ Add pages to provide new experiences.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-pipeline-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-pipeline-mgmt.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-sourcing-pipeline-mgmt.html | Sourcing Pipeline Management release notes | Version history for the Sourcing Pipeline Management application on the ServiceNow Store. | [] | [
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"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
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<h1 class="title topictitle1" id="title_store-rn-psm-sourcing-pipeline-mgmt">Sourcing Pipeline Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Sourcing Pipeline Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-sourcing-pipeline-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d605220e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.3 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-psm-sourcing-pipeline-mgmt__ul_r5x_gz5_bgc">
<li class="li">Sourcing Pipeline Management empowers sourcing managers and category managers with a centralized, automated, and insight-driven approach to managing sourcing savings initiatives. By introducing a dedicated pipeline project
object, it eliminates manual swivel-chairing and fragmented tracking by unifying sourcing requests, sourcing events, and contracts into a single, structured workflow. Automated project creation via configurable rules ensures
no intake request is overlooked - reducing missed savings opportunities.</li>
<li class="li">The plugin also resolves the challenge of untracked savings by capturing them automatically during award or allowing manual edits at closure, enabling accurate forecasting and reporting. Email alerts tied to project
timelines and out-of-the-box field validations ensure timely execution and compliance. With full visibility into pipeline progress across workspace and list views, teams gain a long-term strategic view of sourcing activities
- supporting better planning, prioritization and savings management.</li>
<li class="li">Unlike traditional tools, this solution offers flexible linking of sourcing objects, built-in automation, and a unified view - all designed to reduce operational overhead and deliver measurable impact. It's ideal for
organizations seeking to scale sourcing operations, improve savings realization, and drive strategic sourcing outcomes.</li>
</ul>
</dd>
</dl>
</section>
</div>
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} | # Sourcing Pipeline Management release notes
Version history for the Sourcing Pipeline Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - August 2025
* Sourcing Pipeline Management empowers sourcing managers and category managers with a centralized, automated, and insight-driven approach to managing sourcing savings initiatives. By introducing a dedicated pipeline project
object, it eliminates manual swivel-chairing and fragmented tracking by unifying sourcing requests, sourcing events, and contracts into a single, structured workflow. Automated project creation via configurable rules ensures
no intake request is overlooked - reducing missed savings opportunities.
* The plugin also resolves the challenge of untracked savings by capturing them automatically during award or allowing manual edits at closure, enabling accurate forecasting and reporting. Email alerts tied to project
timelines and out-of-the-box field validations ensure timely execution and compliance. With full visibility into pipeline progress across workspace and list views, teams gain a long-term strategic view of sourcing activities
- supporting better planning, prioritization and savings management.
* Unlike traditional tools, this solution offers flexible linking of sourcing objects, built-in automation, and a unified view - all designed to reduce operational overhead and deliver measurable impact. It's ideal for
organizations seeking to scale sourcing operations, improve savings realization, and drive strategic sourcing outcomes.
| ---
title: Sourcing Pipeline Management release notes
description: Version history for the Sourcing Pipeline Management application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Sourcing Pipeline Management release notes
Version history for the Sourcing Pipeline Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - August 2025
* Sourcing Pipeline Management empowers sourcing managers and category managers with a centralized, automated, and insight-driven approach to managing sourcing savings initiatives. By introducing a dedicated pipeline project
object, it eliminates manual swivel-chairing and fragmented tracking by unifying sourcing requests, sourcing events, and contracts into a single, structured workflow. Automated project creation via configurable rules ensures
no intake request is overlooked - reducing missed savings opportunities.
* The plugin also resolves the challenge of untracked savings by capturing them automatically during award or allowing manual edits at closure, enabling accurate forecasting and reporting. Email alerts tied to project
timelines and out-of-the-box field validations ensure timely execution and compliance. With full visibility into pipeline progress across workspace and list views, teams gain a long-term strategic view of sourcing activities
- supporting better planning, prioritization and savings management.
* Unlike traditional tools, this solution offers flexible linking of sourcing objects, built-in automation, and a unified view - all designed to reduce operational overhead and deliver measurable impact. It's ideal for
organizations seeking to scale sourcing operations, improve savings realization, and drive strategic sourcing outcomes.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-procurement-ops-int-coupa.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-procurement-ops-int-coupa.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-sourcing-procurement-ops-int-coupa.html | Sourcing and Procurement Operations Integration with Coupa release notes | Version history for the Sourcing and Procurement Operations Integration with Coupa on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-procurement-ops-int-coupa.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-procurement-ops-int-coupa.html"><body id="store-rn-psm-sourcing-procurement-ops-int-coupa"><main role="main"><article role="article" class="dita" id="store-rn-psm-sourcing-procurement-ops-int-coupa" aria-labelledby="title_store-rn-psm-sourcing-procurement-ops-int-coupa">
<h1 class="title topictitle1" id="title_store-rn-psm-sourcing-procurement-ops-int-coupa">Sourcing and Procurement Operations Integration with <span class="ph">Coupa</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Sourcing and Procurement Operations Integration with <span class="ph">Coupa</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-sourcing-procurement-ops-int-coupa__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d377192e68" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">This application provides you with the ability to:<ul class="ul" id="store-rn-psm-sourcing-procurement-ops-int-coupa__ul_lbd_zy5_bgc">
<li class="li">Create a sourcing event from a Sourcing Request</li>
<li class="li">Award Purchase in NOW and update in the target system</li>
<li class="li">Look up and pull the Purchase Order information</li>
<li class="li">Look up Shipment details by PO Line ID</li>
<li class="li">Look up Shipment details after an updated date</li>
<li class="li">Look up the Receipt details</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
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} | # Sourcing and Procurement Operations Integration with Coupa release notes
Version history for the Sourcing and Procurement Operations Integration with Coupa on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
* This application provides you with the ability to:
+ Create a sourcing event from a Sourcing Request
+ Award Purchase in NOW and update in the target system
+ Look up and pull the Purchase Order information
+ Look up Shipment details by PO Line ID
+ Look up Shipment details after an updated date
+ Look up the Receipt details
| ---
title: Sourcing and Procurement Operations Integration with Coupa release notes
description: Version history for the Sourcing and Procurement Operations Integration
with Coupa on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Sourcing and Procurement Operations Integration with Coupa release notes
Version history for the Sourcing and Procurement Operations Integration with Coupa on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
* This application provides you with the ability to:
+ Create a sourcing event from a Sourcing Request
+ Award Purchase in NOW and update in the target system
+ Look up and pull the Purchase Order information
+ Look up Shipment details by PO Line ID
+ Look up Shipment details after an updated date
+ Look up the Receipt details
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-purchasing-automation.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-purchasing-automation.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-sourcing-purchasing-automation.html | Sourcing and Purchasing Automation release notes | Version history for the Sourcing and Purchasing Automation application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-purchasing-automation.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-purchasing-automation.html"><body id="store-rn-psm-sourcing-purchasing-automation"><main role="main"><article role="article" class="dita" id="store-rn-psm-sourcing-purchasing-automation" aria-labelledby="title_store-rn-psm-sourcing-purchasing-automation">
<h1 class="title topictitle1" id="title_store-rn-psm-sourcing-purchasing-automation">Sourcing and Purchasing Automation release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Sourcing and Purchasing Automation application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-sourcing-purchasing-automation__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d478015e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 9.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Enabled decimal quantities for service items when creating purchase requisitions using quick or full checkouts in Shopping Hub and Employee Center.</li>
<li class="li">Changed: The creation of inventory assets for services in the alm_asset table is disabled in the Sourcing and Purchasing Automation and Asset Management Integration for Sourcing and Procurement Operations
plugins.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-psm-sourcing-purchasing-automation__latest-store-rn-psm-sourcing-purchasing-automation">Added deny unless ACLs for common applications.</dd>
<dt class="dt dlterm">Version 7.7.0 - March 2025</dt>
<dd class="dd">Fixed: Resolved an issue where punchout purchases did not have the same purchase ID across all purchase lines.</dd>
<dt class="dt dlterm">Version 7.3.0 - February 2025</dt>
<dd class="dd">New: Added help text next to the watchlist to inform users about its purpose.</dd>
<dt class="dt dlterm">Version 7.0.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-psm-sourcing-purchasing-automation__ul_gjy_g52_bdc">
<li class="li">Enabling watchlist for sourcing requests and purchase requisitions: <ul class="ul" id="store-rn-psm-sourcing-purchasing-automation__ul_pky_g52_bdc">
<li class="li">Allow users who are neither submitters nor business owners to see the status changes of purchase requisitions and sourcing requests.</li>
<li class="li">Configure the number of users allowed to be added to the watchlist.</li>
<li class="li">Enable fulfillers to add users at any stage of the request lifecycle.</li>
<li class="li">Configure notifications to include watchlist users regarding updates on the request.</li>
<li class="li">Allow business owners to add or remove users from Shopping Hub.</li>
</ul>
</li>
<li class="li">Improved edit a purchase requisition and purchase order options, making relevant metadata visible to case fulfillers. Editable fields now include service and delivery dates, delivery addresses, and quantities
on existing purchase order lines from the Edit a Purchase record producer.</li>
<li class="li">Configurable PR Merge Capabilities: <ul class="ul" id="store-rn-psm-sourcing-purchasing-automation__ul_qky_g52_bdc">
<li class="li">Introduced configurable options for merging purchase requisitions (PRs), allowing administrators to define how PR merges are triggered.</li>
<li class="li">Differentiate between automatic merging conditions and manual (user-initiated) merging.</li>
<li class="li">Specify matching field conditions that must be met for PRs to be merged.</li>
<li class="li">Critical matching conditions essential for the proper functioning of PRs have been retained in the script layer.</li>
<li class="li">For existing customers, the default behavior remains consistent with the previous PR merge functionality. Existing customers can also leverage the configuration framework to align the merge conditions
with their business processes.</li>
<li class="li">New customers can also take advantage of the default behavior that aligns with existing PR merge functionalities and can leverage the configuration framework to tailor their merge conditions
accordingly.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 6.0.1 - August 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 5.0.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-psm-sourcing-purchasing-automation__ul_vj4_m3v_cbc">
<li class="li">Introduced back-end workflows to support Level 1 cXML protocol based punchout to third-party supplier sites.</li>
<li class="li">Introduced back-end workflows to support single supplier internal bundle purchases.</li>
</ul></li>
<li class="li">Changed: Supplier risk assessment and supplier tiering assessment cases have been retired and replaced by the due diligence case, to follow the new Third-Party Risk Management (TPRM) data model changes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.1 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-psm-sourcing-purchasing-automation__ul_oz3_nmr_d1c">
<li class="li">Requesters or employees can now submit a request to purchase a good or service with a past date within the intake form experience. These requests will continue to be marked as "after-the-fact" purchases.
Existing customers will find the past date validation removed from the intake forms, so that past dates can be captured and passsed to the database as valid responses.</li>
<li class="li">Addressed a workflow compliance issue where the state within the sourcing and purchasing workflows could be changed manually, bypassing automation, thus causing downstream workflow and usability issues. The
State field is now made read-only, so that the stateflow can adhere to the designed workflow and automation. Existing customers can no longer change the state manually for sourcing request, purchase lines,
negotiation event, negotiation, and purchase requisition tables.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.1 - November 2023</dt>
<dd class="dd">New: A requester can now provide contact details for a supplier that they are interested in working with, during intake for off-catalog items. A supplier contact record is stored and created for procurement fulfillers to
leverage when reviewing sourcing or purchasing details. Note: Existing and new customers will see these changes. Only customers with Supplier Lifecycle Operations will have the additional capability for supplier contacts
for new suppliers to trigger the onboarding flow to invite that supplier contact into the registration process.</dd>
<dt class="dt dlterm">Version 3.0.1 - August 2023</dt>
<dd class="dd">Changed: <ul class="ul">
<li class="li">To support multi-ERP integration: <ul class="ul">
<li class="li">GL account values are restricted by the ERP source on the object. Legal entity from the object is considered, and the ERP source is fetched. When a user is updating the record, only those cost centers that
have matching ERP sources are displayed.Note: Existing customers are not impacted as these validations are enforced only when the legal entity has been set up for integration with ERPs. If customers have set up
integration with an ERP, then they will see the data having the same ERP source, thereby preventing downstream errors during integration.</li>
<li class="li">If there is any record with different ERP sources, then an integration error task is raised. This is an indicator for the fulfiller to correct the record before processing it further.</li>
</ul></li>
<li class="li">Updated the existing sourcing to negotiations workflow to no longer have a negotiation record independent of a negotiation event record. Going forward, if procurement professionals want to work on negotiations, they
would need to work from negotiation event records. Negotiation events will auto-create negotiations per supplier and allow more complex supplier awarding scenarios.Note: For existing customers, in-progress
negotiations that are independently created without negotiation events will continue to exist and proceed undisturbed. However, there will not be the ability to create new independent negotiation records without
negotiation event records.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.1 - May 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-psm-sourcing-purchasing-automation__ul_yfv_cnb_mxb">
<li class="li">Changed: Updated the existing awarding workflow to create multiple purchase requisitions based on supplier and business owner combinations, to support the ability to award multiple suppliers within one negotiation
event.</li>
<li class="li">
<div class="note note note_note"><span class="note__title">Note:</span> Existing customers currently performing a single supplier award will still be able to do so with the existing award workflow. If customers want to leverage the multiple supplier award capability, these changes
will also acknowledge the more complex awarding scenario to create multiple purchase requisitions based on supplier and business owner combinations.</div>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.1 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-psm-sourcing-purchasing-automation__ul_zjd_2nb_mxb">
<li class="li">Changed: Updated the ability of procurement fulfillers working with qualified suppliers. They no longer need to manually trigger the qualification workflow in order to enter the price of a requested item within a
sourcing request. However, if there are qualification cases set up in the instance, then the user action of entering price will also trigger the qualification cases to be created.</li>
<li class="li">
<div class="note note note_note"><span class="note__title">Note:</span> Existing customers will see this change through a business rule which was modified to trigger the qualification flow if any of the purchase lines or price details are updated.</div>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.7 - November 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-psm-sourcing-purchasing-automation__ul_ss5_gv5_gwb">
<li class="li">New:<ul class="ul" id="store-rn-psm-sourcing-purchasing-automation__ul_u1f_hv5_gwb">
<li class="li">Customers can now activate a sourcing request approval workflow within their sourcing process.</li>
<li class="li">Approvers can now directly complete approval to-dos for purchase requisitions and sourcing requests in Employee Center.</li>
</ul></li>
<li class="li">Changed: Updated the flexibility for system administrators to configure approval rules for objects other than purchase requisitions (such as sourcing requests, purchase orders, and invoices) and create flexible
approval trigger conditions.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.2 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-psm-sourcing-purchasing-automation__ul_ulk_dgw_h5b">
<li class="li">Changed:<ul class="ul" id="store-rn-psm-sourcing-purchasing-automation__ul_gdl_dgw_h5b">
<li class="li">Updated the auditability for purchase approvals to show self-approved purchases, where the shopper or employee has the authorized purchasing power to self-approve their own purchases. This is a change to the
approval plans to show self-approved purchases.</li>
<li class="li">Minor fixes to improve the ability to award single-supplier negotiations.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-purchasing-automation.html\" id=\"bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-sourcing-purchasing-automation.html\"><body id=\"store-rn-psm-sourcing-purchasing-automation\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-psm-sourcing-purchasing-automation\" aria-labelledby=\"title_store-rn-psm-sourcing-purchasing-automation\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-psm-sourcing-purchasing-automation\">Sourcing and Purchasing Automation release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Sourcing and Purchasing Automation application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-psm-sourcing-purchasing-automation__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d478015e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 9.0.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Enabled decimal quantities for service items when creating purchase requisitions using quick or full checkouts in Shopping Hub and Employee Center.</li>\n <li class=\"li\">Changed: The creation of inventory assets for services in the alm_asset table is disabled in the Sourcing and Purchasing Automation and Asset Management Integration for Sourcing and Procurement Operations\n plugins.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-psm-sourcing-purchasing-automation__latest-store-rn-psm-sourcing-purchasing-automation\">Added deny unless ACLs for common applications.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.7.0 - March 2025</dt>\n <dd class=\"dd\">Fixed: Resolved an issue where punchout purchases did not have the same purchase ID across all purchase lines.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.3.0 - February 2025</dt>\n <dd class=\"dd\">New: Added help text next to the watchlist to inform users about its purpose.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-psm-sourcing-purchasing-automation__ul_gjy_g52_bdc\">\n <li class=\"li\">Enabling watchlist for sourcing requests and purchase requisitions: <ul class=\"ul\" id=\"store-rn-psm-sourcing-purchasing-automation__ul_pky_g52_bdc\">\n <li class=\"li\">Allow users who are neither submitters nor business owners to see the status changes of purchase requisitions and sourcing requests.</li>\n <li class=\"li\">Configure the number of users allowed to be added to the watchlist.</li>\n <li class=\"li\">Enable fulfillers to add users at any stage of the request lifecycle.</li>\n <li class=\"li\">Configure notifications to include watchlist users regarding updates on the request.</li>\n <li class=\"li\">Allow business owners to add or remove users from Shopping Hub.</li>\n </ul>\n </li>\n <li class=\"li\">Improved edit a purchase requisition and purchase order options, making relevant metadata visible to case fulfillers. Editable fields now include service and delivery dates, delivery addresses, and quantities\n on existing purchase order lines from the Edit a Purchase record producer.</li>\n <li class=\"li\">Configurable PR Merge Capabilities: <ul class=\"ul\" id=\"store-rn-psm-sourcing-purchasing-automation__ul_qky_g52_bdc\">\n <li class=\"li\">Introduced configurable options for merging purchase requisitions (PRs), allowing administrators to define how PR merges are triggered.</li>\n <li class=\"li\">Differentiate between automatic merging conditions and manual (user-initiated) merging.</li>\n <li class=\"li\">Specify matching field conditions that must be met for PRs to be merged.</li>\n <li class=\"li\">Critical matching conditions essential for the proper functioning of PRs have been retained in the script layer.</li>\n <li class=\"li\">For existing customers, the default behavior remains consistent with the previous PR merge functionality. Existing customers can also leverage the configuration framework to align the merge conditions\n with their business processes.</li>\n <li class=\"li\">New customers can also take advantage of the default behavior that aligns with existing PR merge functionalities and can leverage the configuration framework to tailor their merge conditions\n accordingly.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.1 - August 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-psm-sourcing-purchasing-automation__ul_vj4_m3v_cbc\">\n <li class=\"li\">Introduced back-end workflows to support Level 1 cXML protocol based punchout to third-party supplier sites.</li>\n <li class=\"li\">Introduced back-end workflows to support single supplier internal bundle purchases.</li>\n </ul></li>\n <li class=\"li\">Changed: Supplier risk assessment and supplier tiering assessment cases have been retired and replaced by the due diligence case, to follow the new Third-Party Risk Management (TPRM) data model changes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-psm-sourcing-purchasing-automation__ul_oz3_nmr_d1c\">\n <li class=\"li\">Requesters or employees can now submit a request to purchase a good or service with a past date within the intake form experience. These requests will continue to be marked as "after-the-fact" purchases.\n Existing customers will find the past date validation removed from the intake forms, so that past dates can be captured and passsed to the database as valid responses.</li>\n <li class=\"li\">Addressed a workflow compliance issue where the state within the sourcing and purchasing workflows could be changed manually, bypassing automation, thus causing downstream workflow and usability issues. The\n State field is now made read-only, so that the stateflow can adhere to the designed workflow and automation. Existing customers can no longer change the state manually for sourcing request, purchase lines,\n negotiation event, negotiation, and purchase requisition tables.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1 - November 2023</dt>\n <dd class=\"dd\">New: A requester can now provide contact details for a supplier that they are interested in working with, during intake for off-catalog items. A supplier contact record is stored and created for procurement fulfillers to\n leverage when reviewing sourcing or purchasing details. Note: Existing and new customers will see these changes. Only customers with Supplier Lifecycle Operations will have the additional capability for supplier contacts\n for new suppliers to trigger the onboarding flow to invite that supplier contact into the registration process.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - August 2023</dt>\n <dd class=\"dd\">Changed: <ul class=\"ul\">\n <li class=\"li\">To support multi-ERP integration: <ul class=\"ul\">\n <li class=\"li\">GL account values are restricted by the ERP source on the object. Legal entity from the object is considered, and the ERP source is fetched. When a user is updating the record, only those cost centers that\n have matching ERP sources are displayed.Note: Existing customers are not impacted as these validations are enforced only when the legal entity has been set up for integration with ERPs. If customers have set up\n integration with an ERP, then they will see the data having the same ERP source, thereby preventing downstream errors during integration.</li>\n <li class=\"li\">If there is any record with different ERP sources, then an integration error task is raised. This is an indicator for the fulfiller to correct the record before processing it further.</li>\n </ul></li>\n <li class=\"li\">Updated the existing sourcing to negotiations workflow to no longer have a negotiation record independent of a negotiation event record. Going forward, if procurement professionals want to work on negotiations, they\n would need to work from negotiation event records. Negotiation events will auto-create negotiations per supplier and allow more complex supplier awarding scenarios.Note: For existing customers, in-progress\n negotiations that are independently created without negotiation events will continue to exist and proceed undisturbed. However, there will not be the ability to create new independent negotiation records without\n negotiation event records.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-psm-sourcing-purchasing-automation__ul_yfv_cnb_mxb\">\n <li class=\"li\">Changed: Updated the existing awarding workflow to create multiple purchase requisitions based on supplier and business owner combinations, to support the ability to award multiple suppliers within one negotiation\n event.</li>\n <li class=\"li\">\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> Existing customers currently performing a single supplier award will still be able to do so with the existing award workflow. If customers want to leverage the multiple supplier award capability, these changes\n will also acknowledge the more complex awarding scenario to create multiple purchase requisitions based on supplier and business owner combinations.</div>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.1 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-psm-sourcing-purchasing-automation__ul_zjd_2nb_mxb\">\n <li class=\"li\">Changed: Updated the ability of procurement fulfillers working with qualified suppliers. They no longer need to manually trigger the qualification workflow in order to enter the price of a requested item within a\n sourcing request. However, if there are qualification cases set up in the instance, then the user action of entering price will also trigger the qualification cases to be created.</li>\n <li class=\"li\">\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> Existing customers will see this change through a business rule which was modified to trigger the qualification flow if any of the purchase lines or price details are updated.</div>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.7 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-psm-sourcing-purchasing-automation__ul_ss5_gv5_gwb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-psm-sourcing-purchasing-automation__ul_u1f_hv5_gwb\">\n <li class=\"li\">Customers can now activate a sourcing request approval workflow within their sourcing process.</li>\n <li class=\"li\">Approvers can now directly complete approval to-dos for purchase requisitions and sourcing requests in Employee Center.</li>\n </ul></li>\n <li class=\"li\">Changed: Updated the flexibility for system administrators to configure approval rules for objects other than purchase requisitions (such as sourcing requests, purchase orders, and invoices) and create flexible\n approval trigger conditions.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.2 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-psm-sourcing-purchasing-automation__ul_ulk_dgw_h5b\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-psm-sourcing-purchasing-automation__ul_gdl_dgw_h5b\">\n <li class=\"li\">Updated the auditability for purchase approvals to show self-approved purchases, where the shopper or employee has the authorized purchasing power to self-approve their own purchases. This is a change to the\n approval plans to show self-approved purchases.</li>\n <li class=\"li\">Minor fixes to improve the ability to award single-supplier negotiations.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Sourcing and Purchasing Automation release notes
Version history for the Sourcing and Purchasing Automation application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.0 - August 2025
* New: Enabled decimal quantities for service items when creating purchase requisitions using quick or full checkouts in Shopping Hub and Employee Center.
* Changed: The creation of inventory assets for services in the alm\_asset table is disabled in the Sourcing and Purchasing Automation and Asset Management Integration for Sourcing and Procurement Operations
plugins.
#### Version 8.0.0 - May 2025
Added deny unless ACLs for common applications.
#### Version 7.7.0 - March 2025
Fixed: Resolved an issue where punchout purchases did not have the same purchase ID across all purchase lines.
#### Version 7.3.0 - February 2025
New: Added help text next to the watchlist to inform users about its purpose.
#### Version 7.0.0 - November 2024
* New:
+ Enabling watchlist for sourcing requests and purchase requisitions:
- Allow users who are neither submitters nor business owners to see the status changes of purchase requisitions and sourcing requests.
- Configure the number of users allowed to be added to the watchlist.
- Enable fulfillers to add users at any stage of the request lifecycle.
- Configure notifications to include watchlist users regarding updates on the request.
- Allow business owners to add or remove users from Shopping Hub.
+ Improved edit a purchase requisition and purchase order options, making relevant metadata visible to case fulfillers. Editable fields now include service and delivery dates, delivery addresses, and quantities
on existing purchase order lines from the Edit a Purchase record producer.
+ Configurable PR Merge Capabilities:
- Introduced configurable options for merging purchase requisitions (PRs), allowing administrators to define how PR merges are triggered.
- Differentiate between automatic merging conditions and manual (user-initiated) merging.
- Specify matching field conditions that must be met for PRs to be merged.
- Critical matching conditions essential for the proper functioning of PRs have been retained in the script layer.
- For existing customers, the default behavior remains consistent with the previous PR merge functionality. Existing customers can also leverage the configuration framework to align the merge conditions
with their business processes.
- New customers can also take advantage of the default behavior that aligns with existing PR merge functionalities and can leverage the configuration framework to tailor their merge conditions
accordingly.
#### Version 6.0.1 - August 2024
Minor fixes.
#### Version 5.0.0 - May 2024
* New:
+ Introduced back-end workflows to support Level 1 cXML protocol based punchout to third-party supplier sites.
+ Introduced back-end workflows to support single supplier internal bundle purchases.
* Changed: Supplier risk assessment and supplier tiering assessment cases have been retired and replaced by the due diligence case, to follow the new Third-Party Risk Management (TPRM) data model changes.
#### Version 4.0.1 - February 2024
* Changed:
+ Requesters or employees can now submit a request to purchase a good or service with a past date within the intake form experience. These requests will continue to be marked as "after-the-fact" purchases.
Existing customers will find the past date validation removed from the intake forms, so that past dates can be captured and passsed to the database as valid responses.
+ Addressed a workflow compliance issue where the state within the sourcing and purchasing workflows could be changed manually, bypassing automation, thus causing downstream workflow and usability issues. The
State field is now made read-only, so that the stateflow can adhere to the designed workflow and automation. Existing customers can no longer change the state manually for sourcing request, purchase lines,
negotiation event, negotiation, and purchase requisition tables.
#### Version 3.1.1 - November 2023
New: A requester can now provide contact details for a supplier that they are interested in working with, during intake for off-catalog items. A supplier contact record is stored and created for procurement fulfillers to
leverage when reviewing sourcing or purchasing details. Note: Existing and new customers will see these changes. Only customers with Supplier Lifecycle Operations will have the additional capability for supplier contacts
for new suppliers to trigger the onboarding flow to invite that supplier contact into the registration process.
#### Version 3.0.1 - August 2023
Changed:
* To support multi-ERP integration:
+ GL account values are restricted by the ERP source on the object. Legal entity from the object is considered, and the ERP source is fetched. When a user is updating the record, only those cost centers that
have matching ERP sources are displayed.Note: Existing customers are not impacted as these validations are enforced only when the legal entity has been set up for integration with ERPs. If customers have set up
integration with an ERP, then they will see the data having the same ERP source, thereby preventing downstream errors during integration.
+ If there is any record with different ERP sources, then an integration error task is raised. This is an indicator for the fulfiller to correct the record before processing it further.
* Updated the existing sourcing to negotiations workflow to no longer have a negotiation record independent of a negotiation event record. Going forward, if procurement professionals want to work on negotiations, they
would need to work from negotiation event records. Negotiation events will auto-create negotiations per supplier and allow more complex supplier awarding scenarios.Note: For existing customers, in-progress
negotiations that are independently created without negotiation events will continue to exist and proceed undisturbed. However, there will not be the ability to create new independent negotiation records without
negotiation event records.
#### Version 2.0.1 - May 2023
* Changed: Updated the existing awarding workflow to create multiple purchase requisitions based on supplier and business owner combinations, to support the ability to award multiple suppliers within one negotiation
event.
* Note: Existing customers currently performing a single supplier award will still be able to do so with the existing award workflow. If customers want to leverage the multiple supplier award capability, these changes
will also acknowledge the more complex awarding scenario to create multiple purchase requisitions based on supplier and business owner combinations.
#### Version 1.4.1 - February 2023
* Changed: Updated the ability of procurement fulfillers working with qualified suppliers. They no longer need to manually trigger the qualification workflow in order to enter the price of a requested item within a
sourcing request. However, if there are qualification cases set up in the instance, then the user action of entering price will also trigger the qualification cases to be created.
* Note: Existing customers will see this change through a business rule which was modified to trigger the qualification flow if any of the purchase lines or price details are updated.
#### Version 1.3.7 - November 2022
* New:
+ Customers can now activate a sourcing request approval workflow within their sourcing process.
+ Approvers can now directly complete approval to-dos for purchase requisitions and sourcing requests in Employee Center.
* Changed: Updated the flexibility for system administrators to configure approval rules for objects other than purchase requisitions (such as sourcing requests, purchase orders, and invoices) and create flexible
approval trigger conditions.
#### Version 1.2.2 - August 2022
* Changed:
+ Updated the auditability for purchase approvals to show self-approved purchases, where the shopper or employee has the authorized purchasing power to self-approve their own purchases. This is a change to the
approval plans to show self-approved purchases.
+ Minor fixes to improve the ability to award single-supplier negotiations.
| ---
title: Sourcing and Purchasing Automation release notes
description: Version history for the Sourcing and Purchasing Automation application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Sourcing and Purchasing Automation release notes
Version history for the Sourcing and Purchasing Automation application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.0 - August 2025
* New: Enabled decimal quantities for service items when creating purchase requisitions using quick or full checkouts in Shopping Hub and Employee Center.
* Changed: The creation of inventory assets for services in the alm\_asset table is disabled in the Sourcing and Purchasing Automation and Asset Management Integration for Sourcing and Procurement Operations
plugins.
#### Version 8.0.0 - May 2025
Added deny unless ACLs for common applications.
#### Version 7.7.0 - March 2025
Fixed: Resolved an issue where punchout purchases did not have the same purchase ID across all purchase lines.
#### Version 7.3.0 - February 2025
New: Added help text next to the watchlist to inform users about its purpose.
#### Version 7.0.0 - November 2024
* New:
+ Enabling watchlist for sourcing requests and purchase requisitions:
- Allow users who are neither submitters nor business owners to see the status changes of purchase requisitions and sourcing requests.
- Configure the number of users allowed to be added to the watchlist.
- Enable fulfillers to add users at any stage of the request lifecycle.
- Configure notifications to include watchlist users regarding updates on the request.
- Allow business owners to add or remove users from Shopping Hub.
+ Improved edit a purchase requisition and purchase order options, making relevant metadata visible to case fulfillers. Editable fields now include service and delivery dates, delivery addresses, and quantities
on existing purchase order lines from the Edit a Purchase record producer.
+ Configurable PR Merge Capabilities:
- Introduced configurable options for merging purchase requisitions (PRs), allowing administrators to define how PR merges are triggered.
- Differentiate between automatic merging conditions and manual (user-initiated) merging.
- Specify matching field conditions that must be met for PRs to be merged.
- Critical matching conditions essential for the proper functioning of PRs have been retained in the script layer.
- For existing customers, the default behavior remains consistent with the previous PR merge functionality. Existing customers can also leverage the configuration framework to align the merge conditions
with their business processes.
- New customers can also take advantage of the default behavior that aligns with existing PR merge functionalities and can leverage the configuration framework to tailor their merge conditions
accordingly.
#### Version 6.0.1 - August 2024
Minor fixes.
#### Version 5.0.0 - May 2024
* New:
+ Introduced back-end workflows to support Level 1 cXML protocol based punchout to third-party supplier sites.
+ Introduced back-end workflows to support single supplier internal bundle purchases.
* Changed: Supplier risk assessment and supplier tiering assessment cases have been retired and replaced by the due diligence case, to follow the new Third-Party Risk Management (TPRM) data model changes.
#### Version 4.0.1 - February 2024
* Changed:
+ Requesters or employees can now submit a request to purchase a good or service with a past date within the intake form experience. These requests will continue to be marked as "after-the-fact" purchases.
Existing customers will find the past date validation removed from the intake forms, so that past dates can be captured and passsed to the database as valid responses.
+ Addressed a workflow compliance issue where the state within the sourcing and purchasing workflows could be changed manually, bypassing automation, thus causing downstream workflow and usability issues. The
State field is now made read-only, so that the stateflow can adhere to the designed workflow and automation. Existing customers can no longer change the state manually for sourcing request, purchase lines,
negotiation event, negotiation, and purchase requisition tables.
#### Version 3.1.1 - November 2023
New: A requester can now provide contact details for a supplier that they are interested in working with, during intake for off-catalog items. A supplier contact record is stored and created for procurement fulfillers to
leverage when reviewing sourcing or purchasing details. Note: Existing and new customers will see these changes. Only customers with Supplier Lifecycle Operations will have the additional capability for supplier contacts
for new suppliers to trigger the onboarding flow to invite that supplier contact into the registration process.
#### Version 3.0.1 - August 2023
Changed:
* To support multi-ERP integration:
+ GL account values are restricted by the ERP source on the object. Legal entity from the object is considered, and the ERP source is fetched. When a user is updating the record, only those cost centers that
have matching ERP sources are displayed.Note: Existing customers are not impacted as these validations are enforced only when the legal entity has been set up for integration with ERPs. If customers have set up
integration with an ERP, then they will see the data having the same ERP source, thereby preventing downstream errors during integration.
+ If there is any record with different ERP sources, then an integration error task is raised. This is an indicator for the fulfiller to correct the record before processing it further.
* Updated the existing sourcing to negotiations workflow to no longer have a negotiation record independent of a negotiation event record. Going forward, if procurement professionals want to work on negotiations, they
would need to work from negotiation event records. Negotiation events will auto-create negotiations per supplier and allow more complex supplier awarding scenarios.Note: For existing customers, in-progress
negotiations that are independently created without negotiation events will continue to exist and proceed undisturbed. However, there will not be the ability to create new independent negotiation records without
negotiation event records.
#### Version 2.0.1 - May 2023
* Changed: Updated the existing awarding workflow to create multiple purchase requisitions based on supplier and business owner combinations, to support the ability to award multiple suppliers within one negotiation
event.
* Note: Existing customers currently performing a single supplier award will still be able to do so with the existing award workflow. If customers want to leverage the multiple supplier award capability, these changes
will also acknowledge the more complex awarding scenario to create multiple purchase requisitions based on supplier and business owner combinations.
#### Version 1.4.1 - February 2023
* Changed: Updated the ability of procurement fulfillers working with qualified suppliers. They no longer need to manually trigger the qualification workflow in order to enter the price of a requested item within a
sourcing request. However, if there are qualification cases set up in the instance, then the user action of entering price will also trigger the qualification cases to be created.
* Note: Existing customers will see this change through a business rule which was modified to trigger the qualification flow if any of the purchase lines or price details are updated.
#### Version 1.3.7 - November 2022
* New:
+ Customers can now activate a sourcing request approval workflow within their sourcing process.
+ Approvers can now directly complete approval to-dos for purchase requisitions and sourcing requests in Employee Center.
* Changed: Updated the flexibility for system administrators to configure approval rules for objects other than purchase requisitions (such as sourcing requests, purchase orders, and invoices) and create flexible
approval trigger conditions.
#### Version 1.2.2 - August 2022
* Changed:
+ Updated the auditability for purchase approvals to show self-approved purchases, where the shopper or employee has the authorized purchasing power to self-approve their own purchases. This is a change to the
approval plans to show self-approved purchases.
+ Minor fixes to improve the ability to award single-supplier negotiations.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-spend-savings-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-spend-savings-mgmt.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-spend-savings-mgmt.html | Spend and Savings Management release notes | Version history for the Spend and Savings Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Source-to-Pay Operations release notes",
"ServiceNow Store - Accounts Payable Operations release notes",
"ServiceNow Store - Sourcing and Procurement Operations release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-spend-savings-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/hr-service-delivery/store-rn-psm-spend-savings-mgmt.html"><body id="store-rn-psm-spend-savings-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-psm-spend-savings-mgmt" aria-labelledby="title_store-rn-psm-spend-savings-mgmt">
<h1 class="title topictitle1" id="title_store-rn-psm-spend-savings-mgmt">Spend and Savings Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Spend and Savings Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-spend-savings-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d189493e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.5 - August 2025</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.0.1 - May 2025</dt>
<dd class="dd" id="store-rn-psm-spend-savings-mgmt__latest-store-rn-psm-spend-savings-mgmt">Spend and Savings Management enables organizations to strategically segment and manage procurement categories to optimize sourcing and ultimately drive hard dollar savings.</dd>
</dl>
</section>
</div>
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} | # Spend and Savings Management release notes
Version history for the Spend and Savings Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.5 - August 2025
Minor fixes.
#### Version 1.0.1 - May 2025
Spend and Savings Management enables organizations to strategically segment and manage procurement categories to optimize sourcing and ultimately drive hard dollar savings.
| ---
title: Spend and Savings Management release notes
description: Version history for the Spend and Savings Management application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Spend and Savings Management release notes
Version history for the Spend and Savings Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.5 - August 2025
Minor fixes.
#### Version 1.0.1 - May 2025
Spend and Savings Management enables organizations to strategically segment and manage procurement categories to optimize sourcing and ultimately drive hard dollar savings.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-va-experience-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/hr-service-delivery/store-rn-psm-va-experience-pack.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/hr-service-delivery/store-rn-psm-va-experience-pack.html | Virtual Agent for Sourcing and Procurement Operations release notes | Version history for the Virtual Agent for Sourcing and Procurement Operations on the ServiceNow Store. | [] | [
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<h1 class="title topictitle1" id="title_store-rn-psm-va-experience-pack"><span class="ph">Virtual Agent</span> for Sourcing and Procurement Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Virtual Agent</span> for Sourcing and Procurement Operations on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-psm-va-experience-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d570323e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.8.0 - May 2025</dt>
<dd class="dd" id="store-rn-psm-va-experience-pack__latest-store-rn-psm-va-experience-pack">New: Provides a virtual agent topic to create finance cases for customers using Finance Case Management.</dd>
<dt class="dt dlterm">Version 3.6.8 - August 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.6.6 - May 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.6.0 - February 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.1.0 - November 2023</dt>
<dd class="dd">New: Cost center managers can now provide their approval decision with the assistance of virtual agent, with updated approval content that displays the allocated amount that the cost center manager needs to approve. Note:
Existing and new customers would only see these new changes if they have defined the new approval rules for cost center manager approval.</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.4.4 - May 2023</dt>
<dd class="dd">Changed: Renamed this application to Virtual Agent for Sourcing and Procurement Operations. This application was formerly named Virtual Agent Experience Pack for Procurement Service Management.</dd>
<dt class="dt dlterm">Version 2.4.2 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-psm-va-experience-pack__ul_egk_bkb_mxb">
<li class="li">Changed: Modified the Virtual Agent topic to re-direct shoppers to the new Shopping Hub configurable portal.<ul class="ul" id="store-rn-psm-va-experience-pack__ul_bly_bkb_mxb">
<li class="li">Note: If you are a new customer, the Shopping Hub configurable portal will be your default experience. If you are an existing customer and want to use this new portal, you will need to run a fixed script to
update existing links to be redirected to the new Shopping Hub configurable portal.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.3.4 - November 2022</dt>
<dd class="dd">
<p class="p">Minor fixes.</p>
</dd>
<dt class="dt dlterm">Version 2.3.1 - August 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.2.1 - May 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.1.0 - February 2022</dt>
<dd class="dd">A conversational bot platform for providing user assistance through conversations within a messaging interface for ShoppingHub.</dd>
</dl>
</section>
</div>
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} | # Virtual Agent for Sourcing and Procurement Operations release notes
Version history for the Virtual Agent for Sourcing and Procurement Operations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.8.0 - May 2025
New: Provides a virtual agent topic to create finance cases for customers using Finance Case Management.
#### Version 3.6.8 - August 2024
Minor fixes.
#### Version 3.6.6 - May 2024
Minor fixes.
#### Version 3.6.0 - February 2024
Minor fixes.
#### Version 3.1.0 - November 2023
New: Cost center managers can now provide their approval decision with the assistance of virtual agent, with updated approval content that displays the allocated amount that the cost center manager needs to approve. Note:
Existing and new customers would only see these new changes if they have defined the new approval rules for cost center manager approval.
#### Version 3.0.0 - August 2023
Minor fixes.
#### Version 2.4.4 - May 2023
Changed: Renamed this application to Virtual Agent for Sourcing and Procurement Operations. This application was formerly named Virtual Agent Experience Pack for Procurement Service Management.
#### Version 2.4.2 - February 2023
* Changed: Modified the Virtual Agent topic to re-direct shoppers to the new Shopping Hub configurable portal.
+ Note: If you are a new customer, the Shopping Hub configurable portal will be your default experience. If you are an existing customer and want to use this new portal, you will need to run a fixed script to
update existing links to be redirected to the new Shopping Hub configurable portal.
#### Version 2.3.4 - November 2022
Minor fixes.
#### Version 2.3.1 - August 2022
Minor fixes.
#### Version 2.2.1 - May 2022
Minor fixes.
#### Version 2.1.0 - February 2022
A conversational bot platform for providing user assistance through conversations within a messaging interface for ShoppingHub.
| ---
title: Virtual Agent for Sourcing and Procurement Operations release notes
description: Version history for the Virtual Agent for Sourcing and Procurement Operations
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Source-to-Pay Operations release notes
- ServiceNow Store - Accounts Payable Operations release notes
- ServiceNow Store - Sourcing and Procurement Operations release notes
---
# Virtual Agent for Sourcing and Procurement Operations release notes
Version history for the Virtual Agent for Sourcing and Procurement Operations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.8.0 - May 2025
New: Provides a virtual agent topic to create finance cases for customers using Finance Case Management.
#### Version 3.6.8 - August 2024
Minor fixes.
#### Version 3.6.6 - May 2024
Minor fixes.
#### Version 3.6.0 - February 2024
Minor fixes.
#### Version 3.1.0 - November 2023
New: Cost center managers can now provide their approval decision with the assistance of virtual agent, with updated approval content that displays the allocated amount that the cost center manager needs to approve. Note:
Existing and new customers would only see these new changes if they have defined the new approval rules for cost center manager approval.
#### Version 3.0.0 - August 2023
Minor fixes.
#### Version 2.4.4 - May 2023
Changed: Renamed this application to Virtual Agent for Sourcing and Procurement Operations. This application was formerly named Virtual Agent Experience Pack for Procurement Service Management.
#### Version 2.4.2 - February 2023
* Changed: Modified the Virtual Agent topic to re-direct shoppers to the new Shopping Hub configurable portal.
+ Note: If you are a new customer, the Shopping Hub configurable portal will be your default experience. If you are an existing customer and want to use this new portal, you will need to run a fixed script to
update existing links to be redirected to the new Shopping Hub configurable portal.
#### Version 2.3.4 - November 2022
Minor fixes.
#### Version 2.3.1 - August 2022
Minor fixes.
#### Version 2.2.1 - May 2022
Minor fixes.
#### Version 2.1.0 - February 2022
A conversational bot platform for providing user assistance through conversations within a messaging interface for ShoppingHub.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/impact/store-rn-impact-content.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/impact/store-rn-impact-content.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/impact/store-rn-impact-content.html | Impact Content release notes | Version history for the Impact Content application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Impact release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/impact/store-rn-impact-content.html" id="bundle:store-release-notes/enus/release-notes/store/impact/store-rn-impact-content.html"><body id="store-rn-impact-content"><main role="main"><article role="article" class="dita" id="store-rn-impact-content" aria-labelledby="title_store-rn-impact-content">
<h1 class="title topictitle1" id="title_store-rn-impact-content"><span class="ph">Impact</span> Content release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Impact</span> Content application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-impact-content__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d417232e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.0.3 - August 2025 (Zurich)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Automated registration to seamlessly onboard customers</li>
<li class="li">Introduced Value Reports</li>
<li class="li">Refactoring recommendations to reduce noise</li>
<li class="li">Consumption report for feature parity with IDI</li>
<li class="li">Improvements to Homepage</li>
<li class="li">Adoption functionality for IIP parity with IDI</li>
<li class="li">Impact SPM integration improvements</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.2 - August 2025 (Xanadu and Yokohama)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Automated registration to seamlessly onboard customers</li>
<li class="li">Introduced Value Reports</li>
<li class="li">Refactoring recommendations to reduce noise</li>
<li class="li">Consumption report for feature parity with IDI</li>
<li class="li">Improvements to Homepage</li>
<li class="li">Adoption functionality for IIP parity with IDI</li>
<li class="li">Impact SPM integration improvements</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.1.1 - June 2025</dt>
<dd class="dd" id="store-rn-impact-content__latest-store-rn-impact-content">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 4.0.3 - May 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">A new page for customers to provide secure, read-only access for squads and experts into their instances to deliver faster, more informed support</li>
<li class="li">Introduced capability details in one full page view</li>
<li class="li">Contextual Accelerators on capability details - helping customers plan smarter and act faster, all in one unified experience</li>
<li class="li">Extended Product Adoption Roadmap Templates for SecOps</li>
<li class="li">Value related terminology updates made to align pre-sales and post sales terminology</li>
<li class="li">Enhanced the experience by allowing customers to easily bookmark accelerators on their catalog</li>
<li class="li">Created a full page for customers to view the details of the accelerator which is linkable and easy to share</li>
</ul>
</li>
<li class="li">Changed: Introduced a new link 'View Squad access to your instance' in the 'Your Impact Squad' widget on the Homepage</li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.2 - April 2025</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 3.1.1 - March 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Impact Homepage on customer instance</li>
<li class="li">Introduced new page to view all recommendations</li>
<li class="li">Introduced proactive code check scan and analytics</li>
<li class="li">Updated the existing Data Collection Content Packs to deliver a superior user experience</li>
<li class="li">Opened Product Adoption Roadmap Functionality to our Impact Guided customers</li>
<li class="li">Introduced Product Adoption Roadmap Templates with pre-defined sequence of capabilities for ITSM and ITOM</li>
<li class="li">Introduced content app versioning that allows customers to request the latest version of the Accelerator after upgrading the content app</li>
<li class="li">Enabled customers to seamlessly convert Impact recommendations and free-form initiatives into actionable, trackable SPM/CWM work items.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.1 - March 2025</dt>
<dd class="dd">ServiceNow Impact is a customer success product powered by AI and human expertise that helps customers maximize the power of the AI Platform for business transformation. Impact provides
customers with the support and expertise they need to get to value fast. This content app contains the Accelerator catalog and will be updated when new Accelerators are released. Global resource table and Learn about impact
content would be part of Content app. This app is required for the Main Impact Store Application.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/impact/store-rn-impact-content.html\" id=\"bundle:store-release-notes/enus/release-notes/store/impact/store-rn-impact-content.html\"><body id=\"store-rn-impact-content\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-impact-content\" aria-labelledby=\"title_store-rn-impact-content\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-impact-content\"><span class=\"ph\">Impact</span> Content release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Impact</span> Content application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-impact-content__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d417232e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 5.0.3 - August 2025 (Zurich)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Automated registration to seamlessly onboard customers</li>\n <li class=\"li\">Introduced Value Reports</li>\n <li class=\"li\">Refactoring recommendations to reduce noise</li>\n <li class=\"li\">Consumption report for feature parity with IDI</li>\n <li class=\"li\">Improvements to Homepage</li>\n <li class=\"li\">Adoption functionality for IIP parity with IDI</li>\n <li class=\"li\">Impact SPM integration improvements</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.2 - August 2025 (Xanadu and Yokohama)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Automated registration to seamlessly onboard customers</li>\n <li class=\"li\">Introduced Value Reports</li>\n <li class=\"li\">Refactoring recommendations to reduce noise</li>\n <li class=\"li\">Consumption report for feature parity with IDI</li>\n <li class=\"li\">Improvements to Homepage</li>\n <li class=\"li\">Adoption functionality for IIP parity with IDI</li>\n <li class=\"li\">Impact SPM integration improvements</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.1 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-impact-content__latest-store-rn-impact-content\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.3 - May 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">A new page for customers to provide secure, read-only access for squads and experts into their instances to deliver faster, more informed support</li>\n <li class=\"li\">Introduced capability details in one full page view</li>\n <li class=\"li\">Contextual Accelerators on capability details - helping customers plan smarter and act faster, all in one unified experience</li>\n <li class=\"li\">Extended Product Adoption Roadmap Templates for SecOps</li>\n <li class=\"li\">Value related terminology updates made to align pre-sales and post sales terminology</li>\n <li class=\"li\">Enhanced the experience by allowing customers to easily bookmark accelerators on their catalog</li>\n <li class=\"li\">Created a full page for customers to view the details of the accelerator which is linkable and easy to share</li>\n </ul>\n </li>\n <li class=\"li\">Changed: Introduced a new link 'View Squad access to your instance' in the 'Your Impact Squad' widget on the Homepage</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.2 - April 2025</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1 - March 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Impact Homepage on customer instance</li>\n <li class=\"li\">Introduced new page to view all recommendations</li>\n <li class=\"li\">Introduced proactive code check scan and analytics</li>\n <li class=\"li\">Updated the existing Data Collection Content Packs to deliver a superior user experience</li>\n <li class=\"li\">Opened Product Adoption Roadmap Functionality to our Impact Guided customers</li>\n <li class=\"li\">Introduced Product Adoption Roadmap Templates with pre-defined sequence of capabilities for ITSM and ITOM</li>\n <li class=\"li\">Introduced content app versioning that allows customers to request the latest version of the Accelerator after upgrading the content app</li>\n <li class=\"li\">Enabled customers to seamlessly convert Impact recommendations and free-form initiatives into actionable, trackable SPM/CWM work items.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1 - March 2025</dt>\n <dd class=\"dd\">ServiceNow Impact is a customer success product powered by AI and human expertise that helps customers maximize the power of the AI Platform for business transformation. Impact provides\n customers with the support and expertise they need to get to value fast. This content app contains the Accelerator catalog and will be updated when new Accelerators are released. Global resource table and Learn about impact\n content would be part of Content app. This app is required for the Main Impact Store Application.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Impact Content release notes
Version history for the Impact Content application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.3 - August 2025 (Zurich)
* New:
+ Automated registration to seamlessly onboard customers
+ Introduced Value Reports
+ Refactoring recommendations to reduce noise
+ Consumption report for feature parity with IDI
+ Improvements to Homepage
+ Adoption functionality for IIP parity with IDI
+ Impact SPM integration improvements
#### Version 5.0.2 - August 2025 (Xanadu and Yokohama)
* New:
+ Automated registration to seamlessly onboard customers
+ Introduced Value Reports
+ Refactoring recommendations to reduce noise
+ Consumption report for feature parity with IDI
+ Improvements to Homepage
+ Adoption functionality for IIP parity with IDI
+ Impact SPM integration improvements
#### Version 4.1.1 - June 2025
Minor bug fixes.
#### Version 4.0.3 - May 2025
* New:
+ A new page for customers to provide secure, read-only access for squads and experts into their instances to deliver faster, more informed support
+ Introduced capability details in one full page view
+ Contextual Accelerators on capability details - helping customers plan smarter and act faster, all in one unified experience
+ Extended Product Adoption Roadmap Templates for SecOps
+ Value related terminology updates made to align pre-sales and post sales terminology
+ Enhanced the experience by allowing customers to easily bookmark accelerators on their catalog
+ Created a full page for customers to view the details of the accelerator which is linkable and easy to share
* Changed: Introduced a new link 'View Squad access to your instance' in the 'Your Impact Squad' widget on the Homepage
#### Version 3.1.2 - April 2025
Minor bug fixes.
#### Version 3.1.1 - March 2025
* New:
+ Impact Homepage on customer instance
+ Introduced new page to view all recommendations
+ Introduced proactive code check scan and analytics
+ Updated the existing Data Collection Content Packs to deliver a superior user experience
+ Opened Product Adoption Roadmap Functionality to our Impact Guided customers
+ Introduced Product Adoption Roadmap Templates with pre-defined sequence of capabilities for ITSM and ITOM
+ Introduced content app versioning that allows customers to request the latest version of the Accelerator after upgrading the content app
+ Enabled customers to seamlessly convert Impact recommendations and free-form initiatives into actionable, trackable SPM/CWM work items.
#### Version 3.1.1 - March 2025
ServiceNow Impact is a customer success product powered by AI and human expertise that helps customers maximize the power of the AI Platform for business transformation. Impact provides
customers with the support and expertise they need to get to value fast. This content app contains the Accelerator catalog and will be updated when new Accelerators are released. Global resource table and Learn about impact
content would be part of Content app. This app is required for the Main Impact Store Application.
| ---
title: Impact Content release notes
description: Version history for the Impact Content application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Impact release notes
---
# Impact Content release notes
Version history for the Impact Content application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.3 - August 2025 (Zurich)
* New:
+ Automated registration to seamlessly onboard customers
+ Introduced Value Reports
+ Refactoring recommendations to reduce noise
+ Consumption report for feature parity with IDI
+ Improvements to Homepage
+ Adoption functionality for IIP parity with IDI
+ Impact SPM integration improvements
#### Version 5.0.2 - August 2025 (Xanadu and Yokohama)
* New:
+ Automated registration to seamlessly onboard customers
+ Introduced Value Reports
+ Refactoring recommendations to reduce noise
+ Consumption report for feature parity with IDI
+ Improvements to Homepage
+ Adoption functionality for IIP parity with IDI
+ Impact SPM integration improvements
#### Version 4.1.1 - June 2025
Minor bug fixes.
#### Version 4.0.3 - May 2025
* New:
+ A new page for customers to provide secure, read-only access for squads and experts into their instances to deliver faster, more informed support
+ Introduced capability details in one full page view
+ Contextual Accelerators on capability details - helping customers plan smarter and act faster, all in one unified experience
+ Extended Product Adoption Roadmap Templates for SecOps
+ Value related terminology updates made to align pre-sales and post sales terminology
+ Enhanced the experience by allowing customers to easily bookmark accelerators on their catalog
+ Created a full page for customers to view the details of the accelerator which is linkable and easy to share
* Changed: Introduced a new link 'View Squad access to your instance' in the 'Your Impact Squad' widget on the Homepage
#### Version 3.1.2 - April 2025
Minor bug fixes.
#### Version 3.1.1 - March 2025
* New:
+ Impact Homepage on customer instance
+ Introduced new page to view all recommendations
+ Introduced proactive code check scan and analytics
+ Updated the existing Data Collection Content Packs to deliver a superior user experience
+ Opened Product Adoption Roadmap Functionality to our Impact Guided customers
+ Introduced Product Adoption Roadmap Templates with pre-defined sequence of capabilities for ITSM and ITOM
+ Introduced content app versioning that allows customers to request the latest version of the Accelerator after upgrading the content app
+ Enabled customers to seamlessly convert Impact recommendations and free-form initiatives into actionable, trackable SPM/CWM work items.
#### Version 3.1.1 - March 2025
ServiceNow Impact is a customer success product powered by AI and human expertise that helps customers maximize the power of the AI Platform for business transformation. Impact provides
customers with the support and expertise they need to get to value fast. This content app contains the Accelerator catalog and will be updated when new Accelerators are released. Global resource table and Learn about impact
content would be part of Content app. This app is required for the Main Impact Store Application.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/impact/store-rn-impact-health.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/impact/store-rn-impact-health.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/impact/store-rn-impact-health.html | Impact Health release notes | Version history for the Impact Health application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Impact release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/impact/store-rn-impact-health.html" id="bundle:store-release-notes/enus/release-notes/store/impact/store-rn-impact-health.html"><body id="store-rn-impact-health"><main role="main"><article role="article" class="dita" id="store-rn-impact-health" aria-labelledby="title_store-rn-impact-health">
<h1 class="title topictitle1" id="title_store-rn-impact-health"><span class="ph">Impact</span> Health release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Impact</span> Health application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-impact-health__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d283699e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.1 - August 2025 (Zurich)</dt>
<dd class="dd">New: Localisation support for a few languages</dd>
<dt class="dt dlterm">Version 1.3.0 - August 2025 (Yokohama and Xanadu)</dt>
<dd class="dd">New: Localisation support for a few languages</dd>
<dt class="dt dlterm">Version 1.2.0 - June 2025</dt>
<dd class="dd" id="store-rn-impact-health__latest-store-rn-impact-health">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.1.1 - March 2025</dt>
<dd class="dd">The Impact Health App improves platform health by enabling proactive management of instance quality, compliance, and performance. As a companion to the Impact Store App, it is designed to
support platform health and ensure adherence to best practices.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Impact Health release notes
Version history for the Impact Health application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.1 - August 2025 (Zurich)
New: Localisation support for a few languages
#### Version 1.3.0 - August 2025 (Yokohama and Xanadu)
New: Localisation support for a few languages
#### Version 1.2.0 - June 2025
Minor bug fixes.
#### Version 1.1.1 - March 2025
The Impact Health App improves platform health by enabling proactive management of instance quality, compliance, and performance. As a companion to the Impact Store App, it is designed to
support platform health and ensure adherence to best practices.
| ---
title: Impact Health release notes
description: Version history for the Impact Health application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Impact release notes
---
# Impact Health release notes
Version history for the Impact Health application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.1 - August 2025 (Zurich)
New: Localisation support for a few languages
#### Version 1.3.0 - August 2025 (Yokohama and Xanadu)
New: Localisation support for a few languages
#### Version 1.2.0 - June 2025
Minor bug fixes.
#### Version 1.1.1 - March 2025
The Impact Health App improves platform health by enabling proactive management of instance quality, compliance, and performance. As a companion to the Impact Store App, it is designed to
support platform health and ensure adherence to best practices.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/impact/store-rn-impact-highlight.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/impact/store-rn-impact-highlight.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/impact/store-rn-impact-highlight.html | ServiceNow Store - Impact release notes | The ServiceNow Store contains Impact products. | [] | [
"ServiceNow Store release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/impact/store-rn-impact-highlight.html" id="bundle:store-release-notes/enus/release-notes/store/impact/store-rn-impact-highlight.html"><body id="store-rn-impact-highlight"><main role="main"><article role="article" class="dita" id="store-rn-impact-highlight" aria-labelledby="title_store-rn-impact-highlight">
<h1 class="title topictitle1" id="title_store-rn-impact-highlight"><span class="ph">ServiceNow Store</span> - <span class="ph">Impact</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains <span class="ph">Impact</span> products.</p>
<section class="section" id="store-rn-impact-highlight__section_vn5_1cb_lhb">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/impact/store-rn-impact-impact.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/impact/store-rn-impact-impact.html">Impact release notes</a><p class="shortdesc">Version history for the <span class="ph">Impact</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/impact/store-rn-impact-impact-common.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/impact/store-rn-impact-impact-common.html">Impact Common release notes</a><p class="shortdesc">Version history for the <span class="ph">Impact</span> Common application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/impact/store-rn-impact-content.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/impact/store-rn-impact-content.html">Impact Content release notes</a><p class="shortdesc">Version history for the <span class="ph">Impact</span> Content application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/impact/store-rn-impact-health.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/impact/store-rn-impact-health.html">Impact Health release notes</a><p class="shortdesc">Version history for the <span class="ph">Impact</span> Health application on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/impact/store-rn-impact-highlight.html\" id=\"bundle:store-release-notes/enus/release-notes/store/impact/store-rn-impact-highlight.html\"><body id=\"store-rn-impact-highlight\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-impact-highlight\" aria-labelledby=\"title_store-rn-impact-highlight\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-impact-highlight\"><span class=\"ph\">ServiceNow Store</span> - <span class=\"ph\">Impact</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">The <span class=\"ph\">ServiceNow Store</span> contains <span class=\"ph\">Impact</span> products.</p>\n <section class=\"section\" id=\"store-rn-impact-highlight__section_vn5_1cb_lhb\">\n <span class=\"ph\">Visit the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/impact/store-rn-impact-impact.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/impact/store-rn-impact-impact.html\">Impact release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Impact</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/impact/store-rn-impact-impact-common.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/impact/store-rn-impact-impact-common.html\">Impact Common release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Impact</span> Common application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/impact/store-rn-impact-content.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/impact/store-rn-impact-content.html\">Impact Content release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Impact</span> Content application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/impact/store-rn-impact-health.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/impact/store-rn-impact-health.html\">Impact Health release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Impact</span> Health application on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow Store - Impact release notes
The ServiceNow Store contains Impact products.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| ---
title: ServiceNow Store - Impact release notes
description: The ServiceNow Store contains Impact products.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
---
# ServiceNow Store - Impact release notes
The ServiceNow Store contains Impact products.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-cloud-insights.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-cloud-insights.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-cloud-insights.html | Cloud Cost Management release notes | Version history for the ITAM Cloud Cost Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-cloud-insights.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-cloud-insights.html"><body id="store-rn-cloud-insights"><main role="main"><article role="article" class="dita" id="store-rn-cloud-insights" aria-labelledby="title_store-rn-cloud-insights">
<h1 class="title topictitle1" id="title_store-rn-cloud-insights">Cloud Cost Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITAM Cloud Cost Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-cloud-insights__section_otf_mxf_ygb">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-cloud-insights__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-cloud-insights__section_ptf_mxf_ygb"><h2 id="d54517e54" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 9.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">This version includes several improvements:<ul class="ul" id="store-rn-cloud-insights__ul_zl5_c2v_zfc">
<li class="li">The cost and usage data retrieval from Azure is now faster through the Azure Export method.</li>
<li class="li">The Azure Microsoft Customer Agreement (MCA) is used to improve spend reporting and offer recommendations for potential savings.</li>
<li class="li">The support for Web Content Accessibility Guidelines (WCAG) 2.1 Level AA has been added.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 8.2.1 - April 2025</dt>
<dd class="dd" id="store-rn-cloud-insights__latest-cloud-insights"><p class="p">A few functional issues have been fixed.</p></dd>
<dt class="dt dlterm">Version 8.2.0 - February 2025</dt>
<dd class="dd">As part of Cloud Cost Management 8.2 release, Security Directives and Defect fixes have been merged.</dd>
<dt class="dt dlterm">Version 8.1.0 - November 2024</dt>
<dd class="dd">New architecture with improved performance and scalability.</dd>
<dt class="dt dlterm">Version 8.0.0 - August 2024</dt>
<dd class="dd">New: Spend breakdown for AI Services for Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) providers.</dd>
<dt class="dt dlterm">Version 6.0.1 - April 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-cloud-insights__ul_zrt_2d1_x1c">
<li class="li">Unassigned count fix</li>
<li class="li">Duplicate notification fix for budget forecast failure</li>
<li class="li">AWS billing download failure while executing post-import billing data</li>
<li class="li">AWS right sizing metrics fix</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.0.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New Features:<ul class="ul" id="store-rn-cloud-insights__ul_c2z_l3w_21c">
<li class="li">Container Spend Management for <ul class="ul" id="store-rn-cloud-insights__ul_n2z_l3w_21c">
<li class="li">AWS: Amazon Elastic Kubernetes Services (Amazon EKS)</li>
<li class="li">Azure: Azure Kubernetes Services (AKS)</li>
<li class="li">GCP: Google Kubernetes Engine (GKE)</li>
</ul></li>
<li class="li">Shared Cost Allocation <ul class="ul" id="store-rn-cloud-insights__ul_o2z_l3w_21c">
<li class="li">Compare Direct and Shared Costs across providers, service accounts, service categories, cloud services, regions, and so on.</li>
<li class="li">Shared costs for both Actual and Amortised Costs.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.3 - January 2024</dt>
<dd class="dd"><div class="p"><ul class="ul" id="store-rn-cloud-insights__ul_spl_5tx_yzb">
<li class="li">This is a patch release with fixes for the following providers:</li>
<li class="li">AWS:<ul class="ul" id="store-rn-cloud-insights__ul_q4c_xtx_yzb">
<li class="li">CI placement issue fix for resources with the same object or resource ID.</li>
<li class="li">AWS billing download fix for AWSGlue resource ID.</li>
<li class="li">Pricesheet download timeout fix.</li>
</ul></li>
<li class="li">Azure:<ul class="ul" id="store-rn-cloud-insights__ul_j51_ytx_yzb">
<li class="li">Azure Rightsizing fixes for core subflow execution.</li>
<li class="li">Regulated market URL fix.</li>
<li class="li">Nested tags with incorrect format fix.</li>
</ul></li>
<li class="li">Google:<ul class="ul" id="store-rn-cloud-insights__ul_fbz_ytx_yzb">
<li class="li">Missing Rightsizing recommendations fix.</li>
<li class="li">Business Hours Insights executions flow fix.</li>
<li class="li">Spend mismatch issue fix.</li>
</ul></li>
</ul></div></dd>
<dt class="dt dlterm">Version 3.1.3 - January 2024</dt>
<dd class="dd"><p class="p">In this release, Empty ACLs are fixed.</p></dd>
<dt class="dt dlterm">Version 5.0.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">New UI (Workspace)</li>
<li class="li">Storage optimization</li>
<li class="li">Database optimization</li>
<li class="li">Admin centre and guided setup(to help set up the app easily)</li>
<li class="li">Service graph connector support (azure and GCP in testing)</li>
<li class="li">Cost reporting on data on a longer time range than before</li>
</ul></li>
<li class="li">Changed: Legacy UI is set to deprecate in a couple of releases ('X' release)</li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.2 - June 2023</dt>
<dd class="dd"><p class="p">Fixes to address couple of customer issues.</p></dd>
<dt class="dt dlterm">Version 3.1.1 - March 2023</dt>
<dd class="dd"><p class="p">This is a patch release which incorporates fixes.</p></dd>
<dt class="dt dlterm">Version 3.1.0 - November 2022</dt>
<dd class="dd"><p class="p">This is a minor release which incorporates Azure API change and fixes.</p></dd>
<dt class="dt dlterm">Version 3.0.0 - June 2022</dt>
<dd class="dd">New: Support for Google Cloud</dd>
<dt class="dt dlterm">Version 2.2.0 - November 2021</dt>
<dd class="dd">New: Reserved instance (RI) support: Cloud service providers offer discount pricing for certain resources at a particular level of use for a fixed period. Providers use various names for this offering: “reserved instance
plans”, “committed use plans”, or “savings plans”. Cloud Insights integrates with the provider recommendations for resources that would cost less under such plans.</dd>
<dt class="dt dlterm">Version 2.1.0 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-cloud-insights__ul_iq3_xwq_wqb">
<li class="li">New:<ul class="ul" id="store-rn-cloud-insights__ul_wwg_ywq_wqb">
<li class="li">Budgets</li>
<li class="li">Amortized spend</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - May 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-cloud-insights__ul_osc_3bx_xnb">
<li class="li">Fixed:<ul class="ul" id="store-rn-cloud-insights__ul_xsp_3bx_xnb">
<li class="li">Cost reports enable you to view data based on provider cost tags.</li>
<li class="li">Cloud Insights supports AWS billing data in both hourly and daily granularities. You can configure the AWS Time granularity setting as either Daily or Hourly.</li>
<li class="li">Cost Optimization feature - The Business Hours feature supports Daily AWS billing data.</li>
<li class="li">Spend analytics features support environments that do not use the ServiceNow Discovery application. You have the option to use a third-party discovery source.</li>
<li class="li">For any provider, you have the option to use only specified MID Servers when performing actions like downloading billing data, performing discovery, or performing actions that are recommended by Cloud
Insights.</li>
<li class="li">Two Automatic Test Framework (ATF) tests now verify upgrades.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.1 - December 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-cloud-insights__ul_n2x_zmp_ppb">
<li class="li">Fixed:<ul class="ul" id="store-rn-cloud-insights__ul_o2x_zmp_ppb">
<li class="li">Azure billing download for special characters.</li>
<li class="li">Azure Pricesheet and Azure Balance Summary API fix for double digit months.</li>
<li class="li">Code adjustments to absorb IntegrationHub and MetricBase changes to work with Paris and later.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.0 - October 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-cloud-insights__ul_f4k_snz_fnb">
<li class="li">New: Gov support for AWS and Azure</li>
<li class="li">Fixed: <ul class="ul" id="store-rn-cloud-insights__ul_cy4_wnz_fnb">
<li class="li">Multi-currency fix for Azure, AWS spend reports to include tax and fees</li>
<li class="li">Pivot key changes fix (KB article)</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - June 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-cloud-insights__ul_wxj_trg_zlb">
<li class="li">New:<ul class="ul" id="store-rn-cloud-insights__ul_ad2_5rg_zlb">
<li class="li">Cloud Insights v1.2.0 supports Microsoft Azure: <p class="p">All Cloud Insights features are supported on Microsoft Azure. Appropriate features include a Provider filter to enable you to specify Microsoft
Azure.</p></li>
<li class="li">Azure property setting: <p class="p">You can specify the batch size for Azure actions like Stop, Start, Modify (resize), Terminate, and Describe.</p></li>
<li class="li">Assign service accounts to an Insights Owner: <p class="p">Assign responsibility for all resources in one or more service accounts to an Insights Owner. You can assign ownership of one or more service accounts and,
optionally, the related CIs to users that have the Insights Owner role. An Insights Owner can define jobs and policies and can view data for owned service accounts.</p></li>
<li class="li">Unused Machines feature: <p class="p">The Unused Machines feature analyzes usage data to identify resources that are wasting money because they are not used. You schedule Unused Machines jobs to power-off or terminate
the resources you specify.</p></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-cloud-insights__ul_nt1_bsg_zlb">
<li class="li">Policy Precedence setting: <p class="p">The Precedence setting determines the order in which groups of policies are applied — by policy type. Policy types reflect the role of the user who created the policy — Cloud
Insights Admin or Insights Owner. If a resource matches a policy with precedence, no other policy is applied to the resource.</p></li>
<li class="li">Policy cards and the Policy list display provider and creator information.</li>
<li class="li">Use the Provider and Service Account filters to focus the data that appears in reports.</li>
<li class="li">Auto Scaling group resources are excluded from Cloud Insights operations: <p class="p">AWS Auto Scaling group (ASG) operations act to maintain minimum capacity for ASG-member resources. To avoid conflicts with ASG
operations, the Cloud Insights app excludes all instances that are part of an Auto Scaling group from Rightsizing, Unused Machines, and Business Hours operations.</p></li>
<li class="li">Billing Download jobs run daily: <p class="p">Billing Download jobs are scheduled to run daily at the time of day that you specify.</p></li>
<li class="li">Policy view is organized by policy creator: <p class="p">Policies are divided into two sections based on the creator of the policy. On both the card view and list view, the top section includes all policies that were
created by users with your role (Cloud Insights Admin or Insights Owner). The next section includes all other policies.</p></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - January 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-cloud-insights__ul_mnm_lh5_qtb">
<li class="li">New: Rollback on failed Rightsizing attempts. If a Rightsizing action fails, the system immediately performs a rollback to return the resource to its original size, restarts the resource if needed, updates the
change request with full details, and updates Rightsizing report data.</li>
<li class="li">Removed: For AWS accounts, only costs of the unblended type are supported. The Cost Type field no longer appears on the Billing Download Job form.</li>
</ul>
<div class="note important note_important"><span class="note__title">Important:</span> To upgrade <span class="ph">Cloud Cost Management</span> from version 1.0 to 1.1, follow the <a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-asset-management//csh" href="https://servicenow-be-prod.servicenow.com/csh?topicname=1&version=global" class="xref">upgrade instructions</a> in the product documentation.</div></dd>
<dt class="dt dlterm">Version 1.0.0 - November 2019</dt>
<dd class="dd"><ul class="ul" id="store-rn-cloud-insights__ul_srw_q5l_4jb">
<li class="li">The Cloud Insights application enables you to analyze the full range of costs associated with your cloud assets so you can identify and take action on opportunities to optimize operations and save money.</li>
<li class="li">Cloud Insights generates detailed and readily-understood cost analytics reports that you can filter as needed. You can make meaningful cost comparisons because Cloud Insights normalizes your organization’s entire
cloud spend.</li>
<li class="li">Cloud Insights enables you to optimize cloud spend by identifying underused and over-provisioned assets and providing you the choice of automated or semiautomated rightsizing operations.</li>
<li class="li">To eliminate the uncertainty associated with ownerless assets, Cloud Insights uses your policies to assign ownership to cloud resources and auto-update the CMDB. Spend reports now include all assets in your cloud
infrastructure.</li>
<li class="li">Each feature is fully integrated with ServiceNow’s change management system.</li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-cloud-insights.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-cloud-insights.html\"><body id=\"store-rn-cloud-insights\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-cloud-insights\" aria-labelledby=\"title_store-rn-cloud-insights\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-cloud-insights\">Cloud Cost Management release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITAM Cloud Cost Management application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-rn-cloud-insights__section_otf_mxf_ygb\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-cloud-insights__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"store-rn-cloud-insights__section_ptf_mxf_ygb\"><h2 id=\"d54517e54\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 9.0.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">This version includes several improvements:<ul class=\"ul\" id=\"store-rn-cloud-insights__ul_zl5_c2v_zfc\">\n <li class=\"li\">The cost and usage data retrieval from Azure is now faster through the Azure Export method.</li>\n <li class=\"li\">The Azure Microsoft Customer Agreement (MCA) is used to improve spend reporting and offer recommendations for potential savings.</li>\n <li class=\"li\">The support for Web Content Accessibility Guidelines (WCAG) 2.1 Level AA has been added.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.2.1 - April 2025</dt>\n <dd class=\"dd\" id=\"store-rn-cloud-insights__latest-cloud-insights\"><p class=\"p\">A few functional issues have been fixed.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.2.0 - February 2025</dt>\n <dd class=\"dd\">As part of Cloud Cost Management 8.2 release, Security Directives and Defect fixes have been merged.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.0 - November 2024</dt>\n <dd class=\"dd\">New architecture with improved performance and scalability.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.0 - August 2024</dt>\n <dd class=\"dd\">New: Spend breakdown for AI Services for Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) providers.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.1 - April 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-cloud-insights__ul_zrt_2d1_x1c\">\n <li class=\"li\">Unassigned count fix</li>\n <li class=\"li\">Duplicate notification fix for budget forecast failure</li>\n <li class=\"li\">AWS billing download failure while executing post-import billing data</li>\n <li class=\"li\">AWS right sizing metrics fix</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New Features:<ul class=\"ul\" id=\"store-rn-cloud-insights__ul_c2z_l3w_21c\">\n <li class=\"li\">Container Spend Management for <ul class=\"ul\" id=\"store-rn-cloud-insights__ul_n2z_l3w_21c\">\n <li class=\"li\">AWS: Amazon Elastic Kubernetes Services (Amazon EKS)</li>\n <li class=\"li\">Azure: Azure Kubernetes Services (AKS)</li>\n <li class=\"li\">GCP: Google Kubernetes Engine (GKE)</li>\n </ul></li>\n <li class=\"li\">Shared Cost Allocation <ul class=\"ul\" id=\"store-rn-cloud-insights__ul_o2z_l3w_21c\">\n <li class=\"li\">Compare Direct and Shared Costs across providers, service accounts, service categories, cloud services, regions, and so on.</li>\n <li class=\"li\">Shared costs for both Actual and Amortised Costs.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.3 - January 2024</dt>\n <dd class=\"dd\"><div class=\"p\"><ul class=\"ul\" id=\"store-rn-cloud-insights__ul_spl_5tx_yzb\">\n <li class=\"li\">This is a patch release with fixes for the following providers:</li>\n <li class=\"li\">AWS:<ul class=\"ul\" id=\"store-rn-cloud-insights__ul_q4c_xtx_yzb\">\n <li class=\"li\">CI placement issue fix for resources with the same object or resource ID.</li>\n <li class=\"li\">AWS billing download fix for AWSGlue resource ID.</li>\n <li class=\"li\">Pricesheet download timeout fix.</li>\n </ul></li>\n <li class=\"li\">Azure:<ul class=\"ul\" id=\"store-rn-cloud-insights__ul_j51_ytx_yzb\">\n <li class=\"li\">Azure Rightsizing fixes for core subflow execution.</li>\n <li class=\"li\">Regulated market URL fix.</li>\n <li class=\"li\">Nested tags with incorrect format fix.</li>\n </ul></li>\n <li class=\"li\">Google:<ul class=\"ul\" id=\"store-rn-cloud-insights__ul_fbz_ytx_yzb\">\n <li class=\"li\">Missing Rightsizing recommendations fix.</li>\n <li class=\"li\">Business Hours Insights executions flow fix.</li>\n <li class=\"li\">Spend mismatch issue fix.</li>\n </ul></li>\n </ul></div></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.3 - January 2024</dt>\n <dd class=\"dd\"><p class=\"p\">In this release, Empty ACLs are fixed.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">New UI (Workspace)</li>\n <li class=\"li\">Storage optimization</li>\n <li class=\"li\">Database optimization</li>\n <li class=\"li\">Admin centre and guided setup(to help set up the app easily)</li>\n <li class=\"li\">Service graph connector support (azure and GCP in testing)</li>\n <li class=\"li\">Cost reporting on data on a longer time range than before</li>\n </ul></li>\n <li class=\"li\">Changed: Legacy UI is set to deprecate in a couple of releases ('X' release)</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.2 - June 2023</dt>\n <dd class=\"dd\"><p class=\"p\">Fixes to address couple of customer issues.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1 - March 2023</dt>\n <dd class=\"dd\"><p class=\"p\">This is a patch release which incorporates fixes.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - November 2022</dt>\n <dd class=\"dd\"><p class=\"p\">This is a minor release which incorporates Azure API change and fixes.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - June 2022</dt>\n <dd class=\"dd\">New: Support for Google Cloud</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - November 2021</dt>\n <dd class=\"dd\">New: Reserved instance (RI) support: Cloud service providers offer discount pricing for certain resources at a particular level of use for a fixed period. Providers use various names for this offering: “reserved instance\n plans”, “committed use plans”, or “savings plans”. Cloud Insights integrates with the provider recommendations for resources that would cost less under such plans.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - September 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-cloud-insights__ul_iq3_xwq_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-cloud-insights__ul_wwg_ywq_wqb\">\n <li class=\"li\">Budgets</li>\n <li class=\"li\">Amortized spend</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - May 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-cloud-insights__ul_osc_3bx_xnb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-cloud-insights__ul_xsp_3bx_xnb\">\n <li class=\"li\">Cost reports enable you to view data based on provider cost tags.</li>\n <li class=\"li\">Cloud Insights supports AWS billing data in both hourly and daily granularities. You can configure the AWS Time granularity setting as either Daily or Hourly.</li>\n <li class=\"li\">Cost Optimization feature - The Business Hours feature supports Daily AWS billing data.</li>\n <li class=\"li\">Spend analytics features support environments that do not use the ServiceNow Discovery application. You have the option to use a third-party discovery source.</li>\n <li class=\"li\">For any provider, you have the option to use only specified MID Servers when performing actions like downloading billing data, performing discovery, or performing actions that are recommended by Cloud\n Insights.</li>\n <li class=\"li\">Two Automatic Test Framework (ATF) tests now verify upgrades.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - December 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-cloud-insights__ul_n2x_zmp_ppb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-cloud-insights__ul_o2x_zmp_ppb\">\n <li class=\"li\">Azure billing download for special characters.</li>\n <li class=\"li\">Azure Pricesheet and Azure Balance Summary API fix for double digit months.</li>\n <li class=\"li\">Code adjustments to absorb IntegrationHub and MetricBase changes to work with Paris and later.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - October 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-cloud-insights__ul_f4k_snz_fnb\">\n <li class=\"li\">New: Gov support for AWS and Azure</li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-cloud-insights__ul_cy4_wnz_fnb\">\n <li class=\"li\">Multi-currency fix for Azure, AWS spend reports to include tax and fees</li>\n <li class=\"li\">Pivot key changes fix (KB article)</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - June 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-cloud-insights__ul_wxj_trg_zlb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-cloud-insights__ul_ad2_5rg_zlb\">\n <li class=\"li\">Cloud Insights v1.2.0 supports Microsoft Azure: <p class=\"p\">All Cloud Insights features are supported on Microsoft Azure. Appropriate features include a Provider filter to enable you to specify Microsoft\n Azure.</p></li>\n <li class=\"li\">Azure property setting: <p class=\"p\">You can specify the batch size for Azure actions like Stop, Start, Modify (resize), Terminate, and Describe.</p></li>\n <li class=\"li\">Assign service accounts to an Insights Owner: <p class=\"p\">Assign responsibility for all resources in one or more service accounts to an Insights Owner. You can assign ownership of one or more service accounts and,\n optionally, the related CIs to users that have the Insights Owner role. An Insights Owner can define jobs and policies and can view data for owned service accounts.</p></li>\n <li class=\"li\">Unused Machines feature: <p class=\"p\">The Unused Machines feature analyzes usage data to identify resources that are wasting money because they are not used. You schedule Unused Machines jobs to power-off or terminate\n the resources you specify.</p></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-cloud-insights__ul_nt1_bsg_zlb\">\n <li class=\"li\">Policy Precedence setting: <p class=\"p\">The Precedence setting determines the order in which groups of policies are applied — by policy type. Policy types reflect the role of the user who created the policy — Cloud\n Insights Admin or Insights Owner. If a resource matches a policy with precedence, no other policy is applied to the resource.</p></li>\n <li class=\"li\">Policy cards and the Policy list display provider and creator information.</li>\n <li class=\"li\">Use the Provider and Service Account filters to focus the data that appears in reports.</li>\n <li class=\"li\">Auto Scaling group resources are excluded from Cloud Insights operations: <p class=\"p\">AWS Auto Scaling group (ASG) operations act to maintain minimum capacity for ASG-member resources. To avoid conflicts with ASG\n operations, the Cloud Insights app excludes all instances that are part of an Auto Scaling group from Rightsizing, Unused Machines, and Business Hours operations.</p></li>\n <li class=\"li\">Billing Download jobs run daily: <p class=\"p\">Billing Download jobs are scheduled to run daily at the time of day that you specify.</p></li>\n <li class=\"li\">Policy view is organized by policy creator: <p class=\"p\">Policies are divided into two sections based on the creator of the policy. On both the card view and list view, the top section includes all policies that were\n created by users with your role (Cloud Insights Admin or Insights Owner). The next section includes all other policies.</p></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - January 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-cloud-insights__ul_mnm_lh5_qtb\">\n <li class=\"li\">New: Rollback on failed Rightsizing attempts. If a Rightsizing action fails, the system immediately performs a rollback to return the resource to its original size, restarts the resource if needed, updates the\n change request with full details, and updates Rightsizing report data.</li>\n <li class=\"li\">Removed: For AWS accounts, only costs of the unblended type are supported. The Cost Type field no longer appears on the Billing Download Job form.</li>\n </ul>\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> To upgrade <span class=\"ph\">Cloud Cost Management</span> from version 1.0 to 1.1, follow the <a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-asset-management//csh\" href=\"https://servicenow-be-prod.servicenow.com/csh?topicname=1&version=global\" class=\"xref\">upgrade instructions</a> in the product documentation.</div></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - November 2019</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-cloud-insights__ul_srw_q5l_4jb\">\n <li class=\"li\">The Cloud Insights application enables you to analyze the full range of costs associated with your cloud assets so you can identify and take action on opportunities to optimize operations and save money.</li>\n <li class=\"li\">Cloud Insights generates detailed and readily-understood cost analytics reports that you can filter as needed. You can make meaningful cost comparisons because Cloud Insights normalizes your organization’s entire\n cloud spend.</li>\n <li class=\"li\">Cloud Insights enables you to optimize cloud spend by identifying underused and over-provisioned assets and providing you the choice of automated or semiautomated rightsizing operations.</li>\n <li class=\"li\">To eliminate the uncertainty associated with ownerless assets, Cloud Insights uses your policies to assign ownership to cloud resources and auto-update the CMDB. Spend reports now include all assets in your cloud\n infrastructure.</li>\n <li class=\"li\">Each feature is fully integrated with ServiceNow’s change management system.</li>\n </ul></dd>\n \n </dl>\n \n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Cloud Cost Management release notes
Version history for the ITAM Cloud Cost Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.0 - August 2025
* This version includes several improvements:
+ The cost and usage data retrieval from Azure is now faster through the Azure Export method.
+ The Azure Microsoft Customer Agreement (MCA) is used to improve spend reporting and offer recommendations for potential savings.
+ The support for Web Content Accessibility Guidelines (WCAG) 2.1 Level AA has been added.
#### Version 8.2.1 - April 2025
A few functional issues have been fixed.
#### Version 8.2.0 - February 2025
As part of Cloud Cost Management 8.2 release, Security Directives and Defect fixes have been merged.
#### Version 8.1.0 - November 2024
New architecture with improved performance and scalability.
#### Version 8.0.0 - August 2024
New: Spend breakdown for AI Services for Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) providers.
#### Version 6.0.1 - April 2024
* Fixed:
+ Unassigned count fix
+ Duplicate notification fix for budget forecast failure
+ AWS billing download failure while executing post-import billing data
+ AWS right sizing metrics fix
#### Version 6.0.0 - February 2024
* New Features:
+ Container Spend Management for
- AWS: Amazon Elastic Kubernetes Services (Amazon EKS)
- Azure: Azure Kubernetes Services (AKS)
- GCP: Google Kubernetes Engine (GKE)
+ Shared Cost Allocation
- Compare Direct and Shared Costs across providers, service accounts, service categories, cloud services, regions, and so on.
- Shared costs for both Actual and Amortised Costs.
#### Version 5.0.3 - January 2024
* This is a patch release with fixes for the following providers:
* AWS:
+ CI placement issue fix for resources with the same object or resource ID.
+ AWS billing download fix for AWSGlue resource ID.
+ Pricesheet download timeout fix.
* Azure:
+ Azure Rightsizing fixes for core subflow execution.
+ Regulated market URL fix.
+ Nested tags with incorrect format fix.
* Google:
+ Missing Rightsizing recommendations fix.
+ Business Hours Insights executions flow fix.
+ Spend mismatch issue fix.
#### Version 3.1.3 - January 2024
In this release, Empty ACLs are fixed.
#### Version 5.0.0 - August 2023
* New:
+ New UI (Workspace)
+ Storage optimization
+ Database optimization
+ Admin centre and guided setup(to help set up the app easily)
+ Service graph connector support (azure and GCP in testing)
+ Cost reporting on data on a longer time range than before
* Changed: Legacy UI is set to deprecate in a couple of releases ('X' release)
#### Version 3.1.2 - June 2023
Fixes to address couple of customer issues.
#### Version 3.1.1 - March 2023
This is a patch release which incorporates fixes.
#### Version 3.1.0 - November 2022
This is a minor release which incorporates Azure API change and fixes.
#### Version 3.0.0 - June 2022
New: Support for Google Cloud
#### Version 2.2.0 - November 2021
New: Reserved instance (RI) support: Cloud service providers offer discount pricing for certain resources at a particular level of use for a fixed period. Providers use various names for this offering: “reserved instance
plans”, “committed use plans”, or “savings plans”. Cloud Insights integrates with the provider recommendations for resources that would cost less under such plans.
#### Version 2.1.0 - September 2021
* New:
+ Budgets
+ Amortized spend
#### Version 2.0.0 - May 2021
* Fixed:
+ Cost reports enable you to view data based on provider cost tags.
+ Cloud Insights supports AWS billing data in both hourly and daily granularities. You can configure the AWS Time granularity setting as either Daily or Hourly.
+ Cost Optimization feature - The Business Hours feature supports Daily AWS billing data.
+ Spend analytics features support environments that do not use the ServiceNow Discovery application. You have the option to use a third-party discovery source.
+ For any provider, you have the option to use only specified MID Servers when performing actions like downloading billing data, performing discovery, or performing actions that are recommended by Cloud
Insights.
+ Two Automatic Test Framework (ATF) tests now verify upgrades.
#### Version 1.3.1 - December 2020
* Fixed:
+ Azure billing download for special characters.
+ Azure Pricesheet and Azure Balance Summary API fix for double digit months.
+ Code adjustments to absorb IntegrationHub and MetricBase changes to work with Paris and later.
#### Version 1.3.0 - October 2020
* New: Gov support for AWS and Azure
* Fixed:
+ Multi-currency fix for Azure, AWS spend reports to include tax and fees
+ Pivot key changes fix (KB article)
#### Version 1.2.0 - June 2020
* New:
+ Cloud Insights v1.2.0 supports Microsoft Azure:
All Cloud Insights features are supported on Microsoft Azure. Appropriate features include a Provider filter to enable you to specify Microsoft
Azure.
+ Azure property setting:
You can specify the batch size for Azure actions like Stop, Start, Modify (resize), Terminate, and Describe.
+ Assign service accounts to an Insights Owner:
Assign responsibility for all resources in one or more service accounts to an Insights Owner. You can assign ownership of one or more service accounts and,
optionally, the related CIs to users that have the Insights Owner role. An Insights Owner can define jobs and policies and can view data for owned service accounts.
+ Unused Machines feature:
The Unused Machines feature analyzes usage data to identify resources that are wasting money because they are not used. You schedule Unused Machines jobs to power-off or terminate
the resources you specify.
* Changed:
+ Policy Precedence setting:
The Precedence setting determines the order in which groups of policies are applied — by policy type. Policy types reflect the role of the user who created the policy — Cloud
Insights Admin or Insights Owner. If a resource matches a policy with precedence, no other policy is applied to the resource.
+ Policy cards and the Policy list display provider and creator information.
+ Use the Provider and Service Account filters to focus the data that appears in reports.
+ Auto Scaling group resources are excluded from Cloud Insights operations:
AWS Auto Scaling group (ASG) operations act to maintain minimum capacity for ASG-member resources. To avoid conflicts with ASG
operations, the Cloud Insights app excludes all instances that are part of an Auto Scaling group from Rightsizing, Unused Machines, and Business Hours operations.
+ Billing Download jobs run daily:
Billing Download jobs are scheduled to run daily at the time of day that you specify.
+ Policy view is organized by policy creator:
Policies are divided into two sections based on the creator of the policy. On both the card view and list view, the top section includes all policies that were
created by users with your role (Cloud Insights Admin or Insights Owner). The next section includes all other policies.
#### Version 1.1.0 - January 2020
* New: Rollback on failed Rightsizing attempts. If a Rightsizing action fails, the system immediately performs a rollback to return the resource to its original size, restarts the resource if needed, updates the
change request with full details, and updates Rightsizing report data.
* Removed: For AWS accounts, only costs of the unblended type are supported. The Cost Type field no longer appears on the Billing Download Job form.
Important: To upgrade Cloud Cost Management from version 1.0 to 1.1, follow the upgrade instructions in the product documentation.
#### Version 1.0.0 - November 2019
* The Cloud Insights application enables you to analyze the full range of costs associated with your cloud assets so you can identify and take action on opportunities to optimize operations and save money.
* Cloud Insights generates detailed and readily-understood cost analytics reports that you can filter as needed. You can make meaningful cost comparisons because Cloud Insights normalizes your organization’s entire
cloud spend.
* Cloud Insights enables you to optimize cloud spend by identifying underused and over-provisioned assets and providing you the choice of automated or semiautomated rightsizing operations.
* To eliminate the uncertainty associated with ownerless assets, Cloud Insights uses your policies to assign ownership to cloud resources and auto-update the CMDB. Spend reports now include all assets in your cloud
infrastructure.
* Each feature is fully integrated with ServiceNow’s change management system.
| ---
title: Cloud Cost Management release notes
description: Version history for the ITAM Cloud Cost Management application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Cloud Cost Management release notes
Version history for the ITAM Cloud Cost Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.0 - August 2025
* This version includes several improvements:
+ The cost and usage data retrieval from Azure is now faster through the Azure Export method.
+ The Azure Microsoft Customer Agreement (MCA) is used to improve spend reporting and offer recommendations for potential savings.
+ The support for Web Content Accessibility Guidelines (WCAG) 2.1 Level AA has been added.
#### Version 8.2.1 - April 2025
A few functional issues have been fixed.
#### Version 8.2.0 - February 2025
As part of Cloud Cost Management 8.2 release, Security Directives and Defect fixes have been merged.
#### Version 8.1.0 - November 2024
New architecture with improved performance and scalability.
#### Version 8.0.0 - August 2024
New: Spend breakdown for AI Services for Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) providers.
#### Version 6.0.1 - April 2024
* Fixed:
+ Unassigned count fix
+ Duplicate notification fix for budget forecast failure
+ AWS billing download failure while executing post-import billing data
+ AWS right sizing metrics fix
#### Version 6.0.0 - February 2024
* New Features:
+ Container Spend Management for
- AWS: Amazon Elastic Kubernetes Services (Amazon EKS)
- Azure: Azure Kubernetes Services (AKS)
- GCP: Google Kubernetes Engine (GKE)
+ Shared Cost Allocation
- Compare Direct and Shared Costs across providers, service accounts, service categories, cloud services, regions, and so on.
- Shared costs for both Actual and Amortised Costs.
#### Version 5.0.3 - January 2024
* This is a patch release with fixes for the following providers:
* AWS:
+ CI placement issue fix for resources with the same object or resource ID.
+ AWS billing download fix for AWSGlue resource ID.
+ Pricesheet download timeout fix.
* Azure:
+ Azure Rightsizing fixes for core subflow execution.
+ Regulated market URL fix.
+ Nested tags with incorrect format fix.
* Google:
+ Missing Rightsizing recommendations fix.
+ Business Hours Insights executions flow fix.
+ Spend mismatch issue fix.
#### Version 3.1.3 - January 2024
In this release, Empty ACLs are fixed.
#### Version 5.0.0 - August 2023
* New:
+ New UI (Workspace)
+ Storage optimization
+ Database optimization
+ Admin centre and guided setup(to help set up the app easily)
+ Service graph connector support (azure and GCP in testing)
+ Cost reporting on data on a longer time range than before
* Changed: Legacy UI is set to deprecate in a couple of releases ('X' release)
#### Version 3.1.2 - June 2023
Fixes to address couple of customer issues.
#### Version 3.1.1 - March 2023
This is a patch release which incorporates fixes.
#### Version 3.1.0 - November 2022
This is a minor release which incorporates Azure API change and fixes.
#### Version 3.0.0 - June 2022
New: Support for Google Cloud
#### Version 2.2.0 - November 2021
New: Reserved instance (RI) support: Cloud service providers offer discount pricing for certain resources at a particular level of use for a fixed period. Providers use various names for this offering: “reserved instance
plans”, “committed use plans”, or “savings plans”. Cloud Insights integrates with the provider recommendations for resources that would cost less under such plans.
#### Version 2.1.0 - September 2021
* New:
+ Budgets
+ Amortized spend
#### Version 2.0.0 - May 2021
* Fixed:
+ Cost reports enable you to view data based on provider cost tags.
+ Cloud Insights supports AWS billing data in both hourly and daily granularities. You can configure the AWS Time granularity setting as either Daily or Hourly.
+ Cost Optimization feature - The Business Hours feature supports Daily AWS billing data.
+ Spend analytics features support environments that do not use the ServiceNow Discovery application. You have the option to use a third-party discovery source.
+ For any provider, you have the option to use only specified MID Servers when performing actions like downloading billing data, performing discovery, or performing actions that are recommended by Cloud
Insights.
+ Two Automatic Test Framework (ATF) tests now verify upgrades.
#### Version 1.3.1 - December 2020
* Fixed:
+ Azure billing download for special characters.
+ Azure Pricesheet and Azure Balance Summary API fix for double digit months.
+ Code adjustments to absorb IntegrationHub and MetricBase changes to work with Paris and later.
#### Version 1.3.0 - October 2020
* New: Gov support for AWS and Azure
* Fixed:
+ Multi-currency fix for Azure, AWS spend reports to include tax and fees
+ Pivot key changes fix (KB article)
#### Version 1.2.0 - June 2020
* New:
+ Cloud Insights v1.2.0 supports Microsoft Azure:
All Cloud Insights features are supported on Microsoft Azure. Appropriate features include a Provider filter to enable you to specify Microsoft
Azure.
+ Azure property setting:
You can specify the batch size for Azure actions like Stop, Start, Modify (resize), Terminate, and Describe.
+ Assign service accounts to an Insights Owner:
Assign responsibility for all resources in one or more service accounts to an Insights Owner. You can assign ownership of one or more service accounts and,
optionally, the related CIs to users that have the Insights Owner role. An Insights Owner can define jobs and policies and can view data for owned service accounts.
+ Unused Machines feature:
The Unused Machines feature analyzes usage data to identify resources that are wasting money because they are not used. You schedule Unused Machines jobs to power-off or terminate
the resources you specify.
* Changed:
+ Policy Precedence setting:
The Precedence setting determines the order in which groups of policies are applied — by policy type. Policy types reflect the role of the user who created the policy — Cloud
Insights Admin or Insights Owner. If a resource matches a policy with precedence, no other policy is applied to the resource.
+ Policy cards and the Policy list display provider and creator information.
+ Use the Provider and Service Account filters to focus the data that appears in reports.
+ Auto Scaling group resources are excluded from Cloud Insights operations:
AWS Auto Scaling group (ASG) operations act to maintain minimum capacity for ASG-member resources. To avoid conflicts with ASG
operations, the Cloud Insights app excludes all instances that are part of an Auto Scaling group from Rightsizing, Unused Machines, and Business Hours operations.
+ Billing Download jobs run daily:
Billing Download jobs are scheduled to run daily at the time of day that you specify.
+ Policy view is organized by policy creator:
Policies are divided into two sections based on the creator of the policy. On both the card view and list view, the top section includes all policies that were
created by users with your role (Cloud Insights Admin or Insights Owner). The next section includes all other policies.
#### Version 1.1.0 - January 2020
* New: Rollback on failed Rightsizing attempts. If a Rightsizing action fails, the system immediately performs a rollback to return the resource to its original size, restarts the resource if needed, updates the
change request with full details, and updates Rightsizing report data.
* Removed: For AWS accounts, only costs of the unblended type are supported. The Cost Type field no longer appears on the Billing Download Job form.
Important: To upgrade Cloud Cost Management from version 1.0 to 1.1, follow the upgrade instructions in the product documentation.
#### Version 1.0.0 - November 2019
* The Cloud Insights application enables you to analyze the full range of costs associated with your cloud assets so you can identify and take action on opportunities to optimize operations and save money.
* Cloud Insights generates detailed and readily-understood cost analytics reports that you can filter as needed. You can make meaningful cost comparisons because Cloud Insights normalizes your organization’s entire
cloud spend.
* Cloud Insights enables you to optimize cloud spend by identifying underused and over-provisioned assets and providing you the choice of automated or semiautomated rightsizing operations.
* To eliminate the uncertainty associated with ownerless assets, Cloud Insights uses your policies to assign ownership to cloud resources and auto-update the CMDB. Spend reports now include all assets in your cloud
infrastructure.
* Each feature is fully integrated with ServiceNow’s change management system.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-hardware-mgnt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-hardware-mgnt.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-hardware-mgnt.html | Hardware Asset Management release notes | Version history for the Hardware Asset Management application on the ServiceNow® . | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-hardware-mgnt.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-hardware-mgnt.html"><body id="store-rn-hardware-mgnt"><main role="main"><article role="article" class="dita" id="store-rn-hardware-mgnt" aria-labelledby="title_store-rn-hardware-mgnt">
<h1 class="title topictitle1" id="title_store-rn-hardware-mgnt"><span class="ph">Hardware Asset Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Hardware Asset Management</span> application on the <span class="ph">ServiceNow®</span>.</p>
<section class="section" id="store-rn-hardware-mgnt__section_kr4_jhn_d3b">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-hardware-mgnt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-hardware-mgnt__section_lr4_jhn_d3b"><h2 id="d436451e60" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 13.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Benefit from improved asset attestation features, including a guided attestation creation process, a mobile-friendly interface for confirming assets, and automated remediation tasks to address non-compliant assets.</li>
<li class="li">Achieve real-time tracking of assets that are in transit and maintain asset data accuracy by enabling employees to confirm receipt of assets through the Employee Center portal.</li>
<li class="li">Receive shipment assets at a stockroom from any workflow through the streamlined and unified receiving process.</li>
<li class="li">Track asset movement from the receiving bay to an aisle and space in the stockroom using the asset putaway task.</li>
<li class="li">Evaluate how effectively your assets are functioning and being used through reports based on asset key performance indicators in the Asset analytics view. Also, manage supply and demand in your stockrooms effectively with inventory demand reports.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 12.1.1 - June 2025</dt>
<dd class="dd" id="store-rn-hardware-mgnt__latest-store-rn-itam-hardware-mgmt">Fixed: To prevent sensitive data leakage from range queries accessed by unauthenticated users, the following Access Control List (ACL) has been added: HAMP Success Activity
[sn_hamp_success_activity] table: Only users with the ham_admin and asset roles can perform the query_range operation on the Description, Short description, and Success goals columns.</dd>
<dt class="dt dlterm">Version 12.1.0 - February 2025</dt>
<dd class="dd">New: Asset Attestation.</dd>
<dt class="dt dlterm">Version 11.0.2 - October 2024</dt>
<dd class="dd">Fixed: Opt-in mechanism for ITSM-HAM integration is fixed for the mandatory validation around asset action using system properties.</dd>
<dt class="dt dlterm">Version 11.0.1 - September 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-hardware-mgnt__ul_qkx_vns_pcc">
<li class="li">Uptake of custom licensing for users on old HAM SKU is provisioned.</li>
<li class="li">The issue of the Mobile Device resource category being opted out when upgrading from HAM versions 9.0.0 or 10.0.0 is fixed.</li>
<li class="li">The issue with the Asset incident frequency report filter condition in the Asset estate view of the Hardware Asset Workspace is fixed.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 11.0.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-hardware-mgnt__ul_gvt_jgh_ccc">
<li class="li">Asset picking with indoor maps</li>
<li class="li">Zero touch request</li>
<li class="li">Asset repair flow</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 10.1.1 - July 2024</dt>
<dd class="dd">Fixed: The licensing extension point implementation was made non-protected.</dd>
<dt class="dt dlterm">Version 8.0.2 - July 2024</dt>
<dd class="dd">Fixed: Thenorm_license_opt_in value on the hardware model is not set to "Y" after opting in the HAM resource categories.</dd>
<dt class="dt dlterm">Version 10.1.0 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Hardware Asset Management for Zero Touch Mobility</li>
<li class="li">Licensing support for new resource categories</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 10.0.1 - March 2024</dt>
<dd class="dd">In this version, minor issues related to the Total cost of ownership (TCO) feature are fixed.</dd>
<dt class="dt dlterm">Version 10.0.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">This version includes the following features:<ul class="ul" id="store-rn-hardware-mgnt__ul_qd4_sxm_21c">
<li class="li">Asset Total Cost of Ownership (TCO)</li>
<li class="li">Hardware Asset Management Maturity</li>
<li class="li">Asset Warranty integration with Lenovo</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 8.1.0 - November 2023</dt>
<dd class="dd">New: Indoor Mapping capability for Hardware Asset.</dd>
<dt class="dt dlterm">Version 8.0.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">This version includes the following features:<ul class="ul" id="store-rn-hardware-mgnt__ul_tlr_slr_dyb">
<li class="li">HAM Success Portal</li>
<li class="li">Zero Touch Asset Refresh flow</li>
<li class="li">HAM Content Expansion</li>
<li class="li">Advanced Inventory & Distribution</li>
<li class="li">Stockroom Form Update</li>
<li class="li">Asset Integration - Shipping Carrier</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.1.1 - July 2023</dt>
<dd class="dd">In this release, Model normalization issues are fixed.</dd>
<dt class="dt dlterm">Version 4.0.3 - July 2023</dt>
<dd class="dd">In this release, Model normalization issues are fixed.</dd>
<dt class="dt dlterm">Version 7.1.0 - May 2023</dt>
<dd class="dd"><p class="p">The following fields are added to the Mobile section of the Hardware Asset form:</p>
<ul class="ul">
<li class="li">Last enrolled</li>
<li class="li">Pre-enrollment ID</li>
<li class="li">Enrollment state</li>
<li class="li">Enrollment ID</li>
<li class="li">Ownership</li>
<li class="li">Enrollment name</li>
<li class="li">Platform</li>
</ul></dd>
<dt class="dt dlterm">Version 5.1.0 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Following fields are added on Mobile section of Hardware Asset form:<ul class="ul">
<li class="li">Last enrolled</li>
<li class="li">Pre-enrollment ID</li>
<li class="li">Enrollment state</li>
<li class="li">Enrollment ID</li>
<li class="li">Ownership</li>
<li class="li">Enrollment name</li>
<li class="li">Platform</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.2 - March 2023</dt>
<dd class="dd">Report View ACLs are enabled for out-of-box HAM reporting tables.</dd>
<dt class="dt dlterm">Version 7.0.0 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-hardware-mgnt__ul_md5_yx1_hwb">
<li class="li">New: This version includes the following features:<ul class="ul">
<li class="li">Asset donation</li>
<li class="li">Asset pallets</li>
<li class="li">Workspace support for procurement</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.1 - November 2022</dt>
<dd class="dd">This version includes exclusion of EAM Assets from HAM flows, as we will be supporting EAM assets through EAM store app.</dd>
<dt class="dt dlterm">Version 5.0.0 - August 2022</dt>
<dd class="dd">The following new features are part of the Hardware Asset Management (5.0.0) release: <ul class="ul" id="store-rn-hardware-mgnt__ul_tkr_lrt_g5b">
<li class="li">Contract Renewal Workflow</li>
<li class="li">HAM Content Portal search</li>
<li class="li">HAM Guided setup</li>
</ul><p class="p">New User Experience - Contract Management, Procurement - Sourcing support on workspace.</p></dd>
<dt class="dt dlterm">Version 4.0.2 - March 2023</dt>
<dd class="dd">Report View ACLs are enabled for out-of-box HAM reporting tables.</dd>
<dt class="dt dlterm">Version 4.0.1 - February 2022</dt>
<dd class="dd">New: New User Experience - Asset Estate, Inventory, Asset Operations, Model Management</dd>
<dt class="dt dlterm">Version 3.0.3 - November 2021</dt>
<dd class="dd">Fixed: This version includes fixes for the Loaner Asset Reservation feature</dd>
<dt class="dt dlterm">Version 3.0.2 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hardware-mgnt__ul_k4g_ty3_wqb">
<li class="li">Fixed:<ul class="ul" id="store-rn-hardware-mgnt__ul_izj_ty3_wqb">
<li class="li">Bundle Asset</li>
<li class="li">Hardware Normalization</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.1 - August 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hardware-mgnt__ul_isv_g5n_v4b">
<li class="li">New: This version includes fixes for the following features: <ul class="ul" id="store-rn-hardware-mgnt__ul_egc_pwg_mqb">
<li class="li">Asset Look up in Agent Mobile App</li>
<li class="li">Bundle Asset</li>
<li class="li">Asset Audit in Agent Mobile App</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.0 - July 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hardware-mgnt__ul_yxv_nwg_mqb">
<li class="li">New: <ul class="ul" id="store-rn-hardware-mgnt__ul_zxv_nwg_mqb">
<li class="li">Perspective process workflows for Return Mercandise Authorization (RMA) and Asset Reservations</li>
<li class="li">Asset Health Dashboard with reports focused on health and compliance of hardware asset records</li>
<li class="li">Mobile device asset attributes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.2 - March 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-hardware-mgnt__ul_d4v_jhz_gqb">
<li class="li">Fixed: <ul class="ul" id="store-rn-hardware-mgnt__ul_e4v_jhz_gqb">
<li class="li">HAM - Loaner Asset Request Flow ATF test.</li>
<li class="li">Bundle Asset form view.</li>
<li class="li">ASN - Import set stuck in loading when an empty ASN template is imported.</li>
<li class="li">ASN - Asset not created in Consumable table when Asset tracking strategy is set to Create consumable asset.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.1 - January 2021</dt>
<dd class="dd">New: Hardware Asset Management v2.0.1 is new in the Quebec release. Refer to the Quebec release documentation for additional information.</dd>
<dt class="dt dlterm">Version 1.0.2 - November 2020</dt>
<dd class="dd">Fixed: This version of the Hardware Asset Management app provides an update to fix the automated updates against an audited asset where the scanned location or stockroom does not match the record. The update occurs upon
submitting of asset batch scanned using the Agent app.</dd>
<dt class="dt dlterm">Version 1.0.1 - October 2020</dt>
<dd class="dd">New: Expanded license classes for Hardware Asset Management product licensing to include IP Router and IP Switch model categories.</dd>
<dt class="dt dlterm">Version 1.0.0 - July 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-hardware-mgnt__ul_vxb_njp_3mb">
<li class="li">New: Hardware Asset Management 1.0 is new in the Paris release</li>
<li class="li">Refer to Paris release documentation for additional information.</li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-hardware-mgnt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-hardware-mgnt.html\"><body id=\"store-rn-hardware-mgnt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-hardware-mgnt\" aria-labelledby=\"title_store-rn-hardware-mgnt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-hardware-mgnt\"><span class=\"ph\">Hardware Asset Management</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Hardware Asset Management</span> application on the <span class=\"ph\">ServiceNow®</span>.</p>\n <section class=\"section\" id=\"store-rn-hardware-mgnt__section_kr4_jhn_d3b\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-hardware-mgnt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"store-rn-hardware-mgnt__section_lr4_jhn_d3b\"><h2 id=\"d436451e60\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 13.0.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Benefit from improved asset attestation features, including a guided attestation creation process, a mobile-friendly interface for confirming assets, and automated remediation tasks to address non-compliant assets.</li>\n <li class=\"li\">Achieve real-time tracking of assets that are in transit and maintain asset data accuracy by enabling employees to confirm receipt of assets through the Employee Center portal.</li>\n <li class=\"li\">Receive shipment assets at a stockroom from any workflow through the streamlined and unified receiving process.</li>\n <li class=\"li\">Track asset movement from the receiving bay to an aisle and space in the stockroom using the asset putaway task.</li>\n <li class=\"li\">Evaluate how effectively your assets are functioning and being used through reports based on asset key performance indicators in the Asset analytics view. Also, manage supply and demand in your stockrooms effectively with inventory demand reports.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 12.1.1 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-hardware-mgnt__latest-store-rn-itam-hardware-mgmt\">Fixed: To prevent sensitive data leakage from range queries accessed by unauthenticated users, the following Access Control List (ACL) has been added: HAMP Success Activity\n [sn_hamp_success_activity] table: Only users with the ham_admin and asset roles can perform the query_range operation on the Description, Short description, and Success goals columns.</dd>\n \n \n <dt class=\"dt dlterm\">Version 12.1.0 - February 2025</dt>\n <dd class=\"dd\">New: Asset Attestation.</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.2 - October 2024</dt>\n <dd class=\"dd\">Fixed: Opt-in mechanism for ITSM-HAM integration is fixed for the mandatory validation around asset action using system properties.</dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.1 - September 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hardware-mgnt__ul_qkx_vns_pcc\">\n <li class=\"li\">Uptake of custom licensing for users on old HAM SKU is provisioned.</li>\n <li class=\"li\">The issue of the Mobile Device resource category being opted out when upgrading from HAM versions 9.0.0 or 10.0.0 is fixed.</li>\n <li class=\"li\">The issue with the Asset incident frequency report filter condition in the Asset estate view of the Hardware Asset Workspace is fixed.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-hardware-mgnt__ul_gvt_jgh_ccc\">\n <li class=\"li\">Asset picking with indoor maps</li>\n <li class=\"li\">Zero touch request</li>\n <li class=\"li\">Asset repair flow</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 10.1.1 - July 2024</dt>\n <dd class=\"dd\">Fixed: The licensing extension point implementation was made non-protected.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.2 - July 2024</dt>\n <dd class=\"dd\">Fixed: Thenorm_license_opt_in value on the hardware model is not set to "Y" after opting in the HAM resource categories.</dd>\n \n \n <dt class=\"dt dlterm\">Version 10.1.0 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Hardware Asset Management for Zero Touch Mobility</li>\n <li class=\"li\">Licensing support for new resource categories</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.1 - March 2024</dt>\n <dd class=\"dd\">In this version, minor issues related to the Total cost of ownership (TCO) feature are fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">This version includes the following features:<ul class=\"ul\" id=\"store-rn-hardware-mgnt__ul_qd4_sxm_21c\">\n <li class=\"li\">Asset Total Cost of Ownership (TCO)</li>\n <li class=\"li\">Hardware Asset Management Maturity</li>\n <li class=\"li\">Asset Warranty integration with Lenovo</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.0 - November 2023</dt>\n <dd class=\"dd\">New: Indoor Mapping capability for Hardware Asset.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">This version includes the following features:<ul class=\"ul\" id=\"store-rn-hardware-mgnt__ul_tlr_slr_dyb\">\n <li class=\"li\">HAM Success Portal</li>\n <li class=\"li\">Zero Touch Asset Refresh flow</li>\n <li class=\"li\">HAM Content Expansion</li>\n <li class=\"li\">Advanced Inventory & Distribution</li>\n <li class=\"li\">Stockroom Form Update</li>\n <li class=\"li\">Asset Integration - Shipping Carrier</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.1 - July 2023</dt>\n <dd class=\"dd\">In this release, Model normalization issues are fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.3 - July 2023</dt>\n <dd class=\"dd\">In this release, Model normalization issues are fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.1.0 - May 2023</dt>\n <dd class=\"dd\"><p class=\"p\">The following fields are added to the Mobile section of the Hardware Asset form:</p>\n <ul class=\"ul\">\n <li class=\"li\">Last enrolled</li>\n <li class=\"li\">Pre-enrollment ID</li>\n <li class=\"li\">Enrollment state</li>\n <li class=\"li\">Enrollment ID</li>\n <li class=\"li\">Ownership</li>\n <li class=\"li\">Enrollment name</li>\n <li class=\"li\">Platform</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Following fields are added on Mobile section of Hardware Asset form:<ul class=\"ul\">\n <li class=\"li\">Last enrolled</li>\n <li class=\"li\">Pre-enrollment ID</li>\n <li class=\"li\">Enrollment state</li>\n <li class=\"li\">Enrollment ID</li>\n <li class=\"li\">Ownership</li>\n <li class=\"li\">Enrollment name</li>\n <li class=\"li\">Platform</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.2 - March 2023</dt>\n <dd class=\"dd\">Report View ACLs are enabled for out-of-box HAM reporting tables.</dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.0 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hardware-mgnt__ul_md5_yx1_hwb\">\n <li class=\"li\">New: This version includes the following features:<ul class=\"ul\">\n <li class=\"li\">Asset donation</li>\n <li class=\"li\">Asset pallets</li>\n <li class=\"li\">Workspace support for procurement</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.1 - November 2022</dt>\n <dd class=\"dd\">This version includes exclusion of EAM Assets from HAM flows, as we will be supporting EAM assets through EAM store app.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - August 2022</dt>\n <dd class=\"dd\">The following new features are part of the Hardware Asset Management (5.0.0) release: <ul class=\"ul\" id=\"store-rn-hardware-mgnt__ul_tkr_lrt_g5b\">\n <li class=\"li\">Contract Renewal Workflow</li>\n <li class=\"li\">HAM Content Portal search</li>\n <li class=\"li\">HAM Guided setup</li>\n </ul><p class=\"p\">New User Experience - Contract Management, Procurement - Sourcing support on workspace.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - March 2023</dt>\n <dd class=\"dd\">Report View ACLs are enabled for out-of-box HAM reporting tables.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - February 2022</dt>\n <dd class=\"dd\">New: New User Experience - Asset Estate, Inventory, Asset Operations, Model Management</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.3 - November 2021</dt>\n <dd class=\"dd\">Fixed: This version includes fixes for the Loaner Asset Reservation feature</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.2 - September 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hardware-mgnt__ul_k4g_ty3_wqb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-hardware-mgnt__ul_izj_ty3_wqb\">\n <li class=\"li\">Bundle Asset</li>\n <li class=\"li\">Hardware Normalization</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - August 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hardware-mgnt__ul_isv_g5n_v4b\">\n <li class=\"li\">New: This version includes fixes for the following features: <ul class=\"ul\" id=\"store-rn-hardware-mgnt__ul_egc_pwg_mqb\">\n <li class=\"li\">Asset Look up in Agent Mobile App</li>\n <li class=\"li\">Bundle Asset</li>\n <li class=\"li\">Asset Audit in Agent Mobile App</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - July 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hardware-mgnt__ul_yxv_nwg_mqb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-hardware-mgnt__ul_zxv_nwg_mqb\">\n <li class=\"li\">Perspective process workflows for Return Mercandise Authorization (RMA) and Asset Reservations</li>\n <li class=\"li\">Asset Health Dashboard with reports focused on health and compliance of hardware asset records</li>\n <li class=\"li\">Mobile device asset attributes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - March 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hardware-mgnt__ul_d4v_jhz_gqb\">\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-hardware-mgnt__ul_e4v_jhz_gqb\">\n <li class=\"li\">HAM - Loaner Asset Request Flow ATF test.</li>\n <li class=\"li\">Bundle Asset form view.</li>\n <li class=\"li\">ASN - Import set stuck in loading when an empty ASN template is imported.</li>\n <li class=\"li\">ASN - Asset not created in Consumable table when Asset tracking strategy is set to Create consumable asset.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - January 2021</dt>\n <dd class=\"dd\">New: Hardware Asset Management v2.0.1 is new in the Quebec release. Refer to the Quebec release documentation for additional information.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - November 2020</dt>\n <dd class=\"dd\">Fixed: This version of the Hardware Asset Management app provides an update to fix the automated updates against an audited asset where the scanned location or stockroom does not match the record. The update occurs upon\n submitting of asset batch scanned using the Agent app.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - October 2020</dt>\n <dd class=\"dd\">New: Expanded license classes for Hardware Asset Management product licensing to include IP Router and IP Switch model categories.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - July 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-hardware-mgnt__ul_vxb_njp_3mb\">\n <li class=\"li\">New: Hardware Asset Management 1.0 is new in the Paris release</li>\n <li class=\"li\">Refer to Paris release documentation for additional information.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Hardware Asset Management release notes
Version history for the Hardware Asset Management application on the ServiceNow®.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 13.0.0 - August 2025
* Benefit from improved asset attestation features, including a guided attestation creation process, a mobile-friendly interface for confirming assets, and automated remediation tasks to address non-compliant assets.
* Achieve real-time tracking of assets that are in transit and maintain asset data accuracy by enabling employees to confirm receipt of assets through the Employee Center portal.
* Receive shipment assets at a stockroom from any workflow through the streamlined and unified receiving process.
* Track asset movement from the receiving bay to an aisle and space in the stockroom using the asset putaway task.
* Evaluate how effectively your assets are functioning and being used through reports based on asset key performance indicators in the Asset analytics view. Also, manage supply and demand in your stockrooms effectively with inventory demand reports.
#### Version 12.1.1 - June 2025
Fixed: To prevent sensitive data leakage from range queries accessed by unauthenticated users, the following Access Control List (ACL) has been added: HAMP Success Activity
[sn\_hamp\_success\_activity] table: Only users with the ham\_admin and asset roles can perform the query\_range operation on the Description, Short description, and Success goals columns.
#### Version 12.1.0 - February 2025
New: Asset Attestation.
#### Version 11.0.2 - October 2024
Fixed: Opt-in mechanism for ITSM-HAM integration is fixed for the mandatory validation around asset action using system properties.
#### Version 11.0.1 - September 2024
* Fixed:
+ Uptake of custom licensing for users on old HAM SKU is provisioned.
+ The issue of the Mobile Device resource category being opted out when upgrading from HAM versions 9.0.0 or 10.0.0 is fixed.
+ The issue with the Asset incident frequency report filter condition in the Asset estate view of the Hardware Asset Workspace is fixed.
#### Version 11.0.0 - August 2024
* New:
+ Asset picking with indoor maps
+ Zero touch request
+ Asset repair flow
#### Version 10.1.1 - July 2024
Fixed: The licensing extension point implementation was made non-protected.
#### Version 8.0.2 - July 2024
Fixed: Thenorm\_license\_opt\_in value on the hardware model is not set to "Y" after opting in the HAM resource categories.
#### Version 10.1.0 - May 2024
* New:
+ Hardware Asset Management for Zero Touch Mobility
+ Licensing support for new resource categories
#### Version 10.0.1 - March 2024
In this version, minor issues related to the Total cost of ownership (TCO) feature are fixed.
#### Version 10.0.0 - February 2024
* This version includes the following features:
+ Asset Total Cost of Ownership (TCO)
+ Hardware Asset Management Maturity
+ Asset Warranty integration with Lenovo
#### Version 8.1.0 - November 2023
New: Indoor Mapping capability for Hardware Asset.
#### Version 8.0.0 - August 2023
* This version includes the following features:
+ HAM Success Portal
+ Zero Touch Asset Refresh flow
+ HAM Content Expansion
+ Advanced Inventory & Distribution
+ Stockroom Form Update
+ Asset Integration - Shipping Carrier
#### Version 5.1.1 - July 2023
In this release, Model normalization issues are fixed.
#### Version 4.0.3 - July 2023
In this release, Model normalization issues are fixed.
#### Version 7.1.0 - May 2023
The following fields are added to the Mobile section of the Hardware Asset form:
* Last enrolled
* Pre-enrollment ID
* Enrollment state
* Enrollment ID
* Ownership
* Enrollment name
* Platform
#### Version 5.1.0 - May 2023
* New:
+ Following fields are added on Mobile section of Hardware Asset form:
- Last enrolled
- Pre-enrollment ID
- Enrollment state
- Enrollment ID
- Ownership
- Enrollment name
- Platform
#### Version 5.0.2 - March 2023
Report View ACLs are enabled for out-of-box HAM reporting tables.
#### Version 7.0.0 - February 2023
* New: This version includes the following features:
+ Asset donation
+ Asset pallets
+ Workspace support for procurement
#### Version 5.0.1 - November 2022
This version includes exclusion of EAM Assets from HAM flows, as we will be supporting EAM assets through EAM store app.
#### Version 5.0.0 - August 2022
The following new features are part of the Hardware Asset Management (5.0.0) release:
* Contract Renewal Workflow
* HAM Content Portal search
* HAM Guided setup
New User Experience - Contract Management, Procurement - Sourcing support on workspace.
#### Version 4.0.2 - March 2023
Report View ACLs are enabled for out-of-box HAM reporting tables.
#### Version 4.0.1 - February 2022
New: New User Experience - Asset Estate, Inventory, Asset Operations, Model Management
#### Version 3.0.3 - November 2021
Fixed: This version includes fixes for the Loaner Asset Reservation feature
#### Version 3.0.2 - September 2021
* Fixed:
+ Bundle Asset
+ Hardware Normalization
#### Version 3.0.1 - August 2021
* New: This version includes fixes for the following features:
+ Asset Look up in Agent Mobile App
+ Bundle Asset
+ Asset Audit in Agent Mobile App
#### Version 3.0.0 - July 2021
* New:
+ Perspective process workflows for Return Mercandise Authorization (RMA) and Asset Reservations
+ Asset Health Dashboard with reports focused on health and compliance of hardware asset records
+ Mobile device asset attributes
#### Version 2.0.2 - March 2021
* Fixed:
+ HAM - Loaner Asset Request Flow ATF test.
+ Bundle Asset form view.
+ ASN - Import set stuck in loading when an empty ASN template is imported.
+ ASN - Asset not created in Consumable table when Asset tracking strategy is set to Create consumable asset.
#### Version 2.0.1 - January 2021
New: Hardware Asset Management v2.0.1 is new in the Quebec release. Refer to the Quebec release documentation for additional information.
#### Version 1.0.2 - November 2020
Fixed: This version of the Hardware Asset Management app provides an update to fix the automated updates against an audited asset where the scanned location or stockroom does not match the record. The update occurs upon
submitting of asset batch scanned using the Agent app.
#### Version 1.0.1 - October 2020
New: Expanded license classes for Hardware Asset Management product licensing to include IP Router and IP Switch model categories.
#### Version 1.0.0 - July 2020
* New: Hardware Asset Management 1.0 is new in the Paris release
* Refer to Paris release documentation for additional information.
| ---
title: Hardware Asset Management release notes
description: "Version history for the Hardware Asset Management application on the\
\ ServiceNow\xAE ."
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Hardware Asset Management release notes
Version history for the Hardware Asset Management application on the ServiceNow®.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 13.0.0 - August 2025
* Benefit from improved asset attestation features, including a guided attestation creation process, a mobile-friendly interface for confirming assets, and automated remediation tasks to address non-compliant assets.
* Achieve real-time tracking of assets that are in transit and maintain asset data accuracy by enabling employees to confirm receipt of assets through the Employee Center portal.
* Receive shipment assets at a stockroom from any workflow through the streamlined and unified receiving process.
* Track asset movement from the receiving bay to an aisle and space in the stockroom using the asset putaway task.
* Evaluate how effectively your assets are functioning and being used through reports based on asset key performance indicators in the Asset analytics view. Also, manage supply and demand in your stockrooms effectively with inventory demand reports.
#### Version 12.1.1 - June 2025
Fixed: To prevent sensitive data leakage from range queries accessed by unauthenticated users, the following Access Control List (ACL) has been added: HAMP Success Activity
[sn\_hamp\_success\_activity] table: Only users with the ham\_admin and asset roles can perform the query\_range operation on the Description, Short description, and Success goals columns.
#### Version 12.1.0 - February 2025
New: Asset Attestation.
#### Version 11.0.2 - October 2024
Fixed: Opt-in mechanism for ITSM-HAM integration is fixed for the mandatory validation around asset action using system properties.
#### Version 11.0.1 - September 2024
* Fixed:
+ Uptake of custom licensing for users on old HAM SKU is provisioned.
+ The issue of the Mobile Device resource category being opted out when upgrading from HAM versions 9.0.0 or 10.0.0 is fixed.
+ The issue with the Asset incident frequency report filter condition in the Asset estate view of the Hardware Asset Workspace is fixed.
#### Version 11.0.0 - August 2024
* New:
+ Asset picking with indoor maps
+ Zero touch request
+ Asset repair flow
#### Version 10.1.1 - July 2024
Fixed: The licensing extension point implementation was made non-protected.
#### Version 8.0.2 - July 2024
Fixed: Thenorm\_license\_opt\_in value on the hardware model is not set to "Y" after opting in the HAM resource categories.
#### Version 10.1.0 - May 2024
* New:
+ Hardware Asset Management for Zero Touch Mobility
+ Licensing support for new resource categories
#### Version 10.0.1 - March 2024
In this version, minor issues related to the Total cost of ownership (TCO) feature are fixed.
#### Version 10.0.0 - February 2024
* This version includes the following features:
+ Asset Total Cost of Ownership (TCO)
+ Hardware Asset Management Maturity
+ Asset Warranty integration with Lenovo
#### Version 8.1.0 - November 2023
New: Indoor Mapping capability for Hardware Asset.
#### Version 8.0.0 - August 2023
* This version includes the following features:
+ HAM Success Portal
+ Zero Touch Asset Refresh flow
+ HAM Content Expansion
+ Advanced Inventory & Distribution
+ Stockroom Form Update
+ Asset Integration - Shipping Carrier
#### Version 5.1.1 - July 2023
In this release, Model normalization issues are fixed.
#### Version 4.0.3 - July 2023
In this release, Model normalization issues are fixed.
#### Version 7.1.0 - May 2023
The following fields are added to the Mobile section of the Hardware Asset form:
* Last enrolled
* Pre-enrollment ID
* Enrollment state
* Enrollment ID
* Ownership
* Enrollment name
* Platform
#### Version 5.1.0 - May 2023
* New:
+ Following fields are added on Mobile section of Hardware Asset form:
- Last enrolled
- Pre-enrollment ID
- Enrollment state
- Enrollment ID
- Ownership
- Enrollment name
- Platform
#### Version 5.0.2 - March 2023
Report View ACLs are enabled for out-of-box HAM reporting tables.
#### Version 7.0.0 - February 2023
* New: This version includes the following features:
+ Asset donation
+ Asset pallets
+ Workspace support for procurement
#### Version 5.0.1 - November 2022
This version includes exclusion of EAM Assets from HAM flows, as we will be supporting EAM assets through EAM store app.
#### Version 5.0.0 - August 2022
The following new features are part of the Hardware Asset Management (5.0.0) release:
* Contract Renewal Workflow
* HAM Content Portal search
* HAM Guided setup
New User Experience - Contract Management, Procurement - Sourcing support on workspace.
#### Version 4.0.2 - March 2023
Report View ACLs are enabled for out-of-box HAM reporting tables.
#### Version 4.0.1 - February 2022
New: New User Experience - Asset Estate, Inventory, Asset Operations, Model Management
#### Version 3.0.3 - November 2021
Fixed: This version includes fixes for the Loaner Asset Reservation feature
#### Version 3.0.2 - September 2021
* Fixed:
+ Bundle Asset
+ Hardware Normalization
#### Version 3.0.1 - August 2021
* New: This version includes fixes for the following features:
+ Asset Look up in Agent Mobile App
+ Bundle Asset
+ Asset Audit in Agent Mobile App
#### Version 3.0.0 - July 2021
* New:
+ Perspective process workflows for Return Mercandise Authorization (RMA) and Asset Reservations
+ Asset Health Dashboard with reports focused on health and compliance of hardware asset records
+ Mobile device asset attributes
#### Version 2.0.2 - March 2021
* Fixed:
+ HAM - Loaner Asset Request Flow ATF test.
+ Bundle Asset form view.
+ ASN - Import set stuck in loading when an empty ASN template is imported.
+ ASN - Asset not created in Consumable table when Asset tracking strategy is set to Create consumable asset.
#### Version 2.0.1 - January 2021
New: Hardware Asset Management v2.0.1 is new in the Quebec release. Refer to the Quebec release documentation for additional information.
#### Version 1.0.2 - November 2020
Fixed: This version of the Hardware Asset Management app provides an update to fix the automated updates against an audited asset where the scanned location or stockroom does not match the record. The update occurs upon
submitting of asset batch scanned using the Agent app.
#### Version 1.0.1 - October 2020
New: Expanded license classes for Hardware Asset Management product licensing to include IP Router and IP Switch model categories.
#### Version 1.0.0 - July 2020
* New: Hardware Asset Management 1.0 is new in the Paris release
* Refer to Paris release documentation for additional information.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-asset-audit-response.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-asset-audit-response.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-asset-audit-response.html | Asset Audit Response release notes | Version history for the Asset Audit Response application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-asset-audit-response.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-asset-audit-response.html"><body id="store-rn-itam-asset-audit-response"><main role="main"><article role="article" class="dita" id="store-rn-itam-asset-audit-response" aria-labelledby="title_store-rn-itam-asset-audit-response">
<h1 class="title topictitle1" id="title_store-rn-itam-asset-audit-response"><span class="ph">Asset Audit Response</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Asset Audit Response</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-asset-audit-response__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d599383e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.1 - August 2025</dt>
<dd class="dd">Financial customers face regulatory audits, which require asset data or process evidence from various asset teams. This effort can be very time consuming, involve various team members, and require back and forth communication.
Missing evidence or failure to comply within the given time frame can lead to heavy fines and additional oversight. Asset Audit Response, as part of IT Asset Management for Financial Services, is a feature that will help asset
managers respond to, track, and manage audit evidence requests to drive compliance, gain visibility into regulatory requirements, and reduce risk impact.</dd>
</dl>
</section>
</div>
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} | # Asset Audit Response release notes
Version history for the Asset Audit Response application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - August 2025
Financial customers face regulatory audits, which require asset data or process evidence from various asset teams. This effort can be very time consuming, involve various team members, and require back and forth communication.
Missing evidence or failure to comply within the given time frame can lead to heavy fines and additional oversight. Asset Audit Response, as part of IT Asset Management for Financial Services, is a feature that will help asset
managers respond to, track, and manage audit evidence requests to drive compliance, gain visibility into regulatory requirements, and reduce risk impact.
| ---
title: Asset Audit Response release notes
description: Version history for the Asset Audit Response application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Asset Audit Response release notes
Version history for the Asset Audit Response application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - August 2025
Financial customers face regulatory audits, which require asset data or process evidence from various asset teams. This effort can be very time consuming, involve various team members, and require back and forth communication.
Missing evidence or failure to comply within the given time frame can lead to heavy fines and additional oversight. Asset Audit Response, as part of IT Asset Management for Financial Services, is a feature that will help asset
managers respond to, track, and manage audit evidence requests to drive compliance, gain visibility into regulatory requirements, and reduce risk impact.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-atlassian-admin-spoke.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-atlassian-admin-spoke.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-atlassian-admin-spoke.html | Atlassian Administration Spoke release notes | Version history for the Atlassian Administration Spoke application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-atlassian-admin-spoke.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-atlassian-admin-spoke.html"><body id="store-rn-itam-atlassian-admin-spoke"><main role="main"><article role="article" class="dita" id="store-rn-itam-atlassian-admin-spoke" aria-labelledby="title_store-rn-itam-atlassian-admin-spoke">
<h1 class="title topictitle1" id="title_store-rn-itam-atlassian-admin-spoke"><span class="ph">Atlassian Administration</span> Spoke release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Atlassian Administration</span> Spoke application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-atlassian-admin-spoke__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d374231e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.1 - February 2025</dt>
<dd class="dd" id="store-rn-itam-atlassian-admin-spoke__latest-store-rn-itam-atlassian-admin-spoke">The Atlassian spoke provides actions to view and analyze meaningful usage data for Atlassian subscriptions. The spoke downloads subscription information as well as usage. This
information will be available to SAM Admins to monitor product usage. Additionally, SAM Admins can use this information to track stale users whose access can be revoked.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-atlassian-admin-spoke.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-atlassian-admin-spoke.html\"><body id=\"store-rn-itam-atlassian-admin-spoke\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itam-atlassian-admin-spoke\" aria-labelledby=\"title_store-rn-itam-atlassian-admin-spoke\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itam-atlassian-admin-spoke\"><span class=\"ph\">Atlassian Administration</span> Spoke release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Atlassian Administration</span> Spoke application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itam-atlassian-admin-spoke__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d374231e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.1 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itam-atlassian-admin-spoke__latest-store-rn-itam-atlassian-admin-spoke\">The Atlassian spoke provides actions to view and analyze meaningful usage data for Atlassian subscriptions. The spoke downloads subscription information as well as usage. This\n information will be available to SAM Admins to monitor product usage. Additionally, SAM Admins can use this information to track stale users whose access can be revoked.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Atlassian Administration Spoke release notes
Version history for the Atlassian Administration Spoke application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - February 2025
The Atlassian spoke provides actions to view and analyze meaningful usage data for Atlassian subscriptions. The spoke downloads subscription information as well as usage. This
information will be available to SAM Admins to monitor product usage. Additionally, SAM Admins can use this information to track stale users whose access can be revoked.
| ---
title: Atlassian Administration Spoke release notes
description: Version history for the Atlassian Administration Spoke application on
the ServiceNow Store.
keywords: []
breadcrumbs:
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- ServiceNow Store - IT Asset Management release notes
---
# Atlassian Administration Spoke release notes
Version history for the Atlassian Administration Spoke application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - February 2025
The Atlassian spoke provides actions to view and analyze meaningful usage data for Atlassian subscriptions. The spoke downloads subscription information as well as usage. This
information will be available to SAM Admins to monitor product usage. Additionally, SAM Admins can use this information to track stale users whose access can be revoked.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-cloud-cost-mgmt-infra-stack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-cloud-cost-mgmt-infra-stack.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-cloud-cost-mgmt-infra-stack.html | Cloud Cost Management Infra Stack release notes | Version history for the Cloud Cost Management Infra Stack application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-cloud-cost-mgmt-infra-stack.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-cloud-cost-mgmt-infra-stack.html"><body id="store-rn-itam-cloud-cost-mgmt-infra-stack"><main role="main"><article role="article" class="dita" id="store-rn-itam-cloud-cost-mgmt-infra-stack" aria-labelledby="title_store-rn-itam-cloud-cost-mgmt-infra-stack">
<h1 class="title topictitle1" id="title_store-rn-itam-cloud-cost-mgmt-infra-stack">Cloud Cost Management Infra Stack release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Cloud Cost Management Infra Stack application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-cloud-cost-mgmt-infra-stack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d206695e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 9.0.0 - August 2025</dt>
<dd class="dd">As part of 9.0, the following features are supported. Azure MCA contract support Azure billing download using export option.</dd>
<dt class="dt dlterm">Version 8.2.2 - June 2025</dt>
<dd class="dd" id="store-rn-itam-cloud-cost-mgmt-infra-stack__latest-store-rn-itam-cloud-cost-mgmt-infra-stack">Fixes for infra stack plug in.</dd>
<dt class="dt dlterm">Version 8.2.1 - April 2025</dt>
<dd class="dd"><p class="p">A few functional and performance issues have been fixed.</p></dd>
<dt class="dt dlterm">Version 8.2.0 - February 2025</dt>
<dd class="dd">Cloud Cost Management (CCM) Infra stack app cannot be installed without Cloud cost management parent app. This application installs additional shared services dependencies
for the new architecture to improve the performance and scalability of CCM.</dd>
<dt class="dt dlterm">Version 8.1.0 - November 2024</dt>
<dd class="dd">The Cloud Cost Management (CCM) Infra stack application deploys the shared services architecture to enhance the performance and scalability of CCM.It has a dependency on the
parent Cloud Cost Management app.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Cloud Cost Management Infra Stack release notes
Version history for the Cloud Cost Management Infra Stack application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.0 - August 2025
As part of 9.0, the following features are supported. Azure MCA contract support Azure billing download using export option.
#### Version 8.2.2 - June 2025
Fixes for infra stack plug in.
#### Version 8.2.1 - April 2025
A few functional and performance issues have been fixed.
#### Version 8.2.0 - February 2025
Cloud Cost Management (CCM) Infra stack app cannot be installed without Cloud cost management parent app. This application installs additional shared services dependencies
for the new architecture to improve the performance and scalability of CCM.
#### Version 8.1.0 - November 2024
The Cloud Cost Management (CCM) Infra stack application deploys the shared services architecture to enhance the performance and scalability of CCM.It has a dependency on the
parent Cloud Cost Management app.
| ---
title: Cloud Cost Management Infra Stack release notes
description: Version history for the Cloud Cost Management Infra Stack application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Cloud Cost Management Infra Stack release notes
Version history for the Cloud Cost Management Infra Stack application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.0 - August 2025
As part of 9.0, the following features are supported. Azure MCA contract support Azure billing download using export option.
#### Version 8.2.2 - June 2025
Fixes for infra stack plug in.
#### Version 8.2.1 - April 2025
A few functional and performance issues have been fixed.
#### Version 8.2.0 - February 2025
Cloud Cost Management (CCM) Infra stack app cannot be installed without Cloud cost management parent app. This application installs additional shared services dependencies
for the new architecture to improve the performance and scalability of CCM.
#### Version 8.1.0 - November 2024
The Cloud Cost Management (CCM) Infra stack application deploys the shared services architecture to enhance the performance and scalability of CCM.It has a dependency on the
parent Cloud Cost Management app.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-content-library-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-content-library-portal.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-content-library-portal.html | Content Library Portal release notes | Version history for the ITAM Content Library Portal application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-content-library-portal.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-content-library-portal.html"><body id="store-rn-itam-content-library-portal"><main role="main"><article role="article" class="dita" id="store-rn-itam-content-library-portal" aria-labelledby="title_store-rn-itam-content-library-portal">
<h1 class="title topictitle1" id="title_store-rn-itam-content-library-portal">Content Library Portal release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITAM Content Library Portal application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-content-library-portal__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d197142e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.0.2 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New content dashboard is introduced with visibility features to quickly assess the coverage of critical data-points within the Content Library. It provides insights into the availability and growth of data elements
across Content Library releases, enabling better expectation management and more informed decision-making.</li>
<li class="li">Users can view aggregated counts of key data-points, including Software (Publishers, Products, Versions, Lifecycle Records, PPN) and Hardware (Manufacturers, Products, Models, Lifecycle Records).</li>
<li class="li">Bar chart widgets display software data point counts across content versions, with clickable charts that open a new tab showing pre-filtered detailed views for the selected content version.</li>
<li class="li">AI Search results appear in a dynamic tab with card-based display, featuring separate sub-tabs for software (Publishers, Products, DMAPs, Lifecycles, PPN) and hardware (Manufacturers, Products, Models, Lifecycles)
data points, showing filtered counts and relevant fields per category, with a back button to return to the landing page.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.0 - August 2024</dt>
<dd class="dd" id="store-rn-itam-content-library-portal__latest-store-rn-itam-content-library-portal">Migrate pages under 'Content Lookup' tab to layout 3.0.</dd>
<dt class="dt dlterm">Version 3.0.1 - November 2023</dt>
<dd class="dd">UI improvements when zooming in.</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2022</dt>
<dd class="dd">New: AI powered search for Hardware Asset Management content.</dd>
<dt class="dt dlterm">Version 1.0.1 - December 2021</dt>
<dd class="dd">The Content lookup portal gives you visibility into the IT Assets related data stored in the IT Asset Management Content Service via an intuitive user interface.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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Version history for the ITAM Content Library Portal application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.2 - August 2025
* New content dashboard is introduced with visibility features to quickly assess the coverage of critical data-points within the Content Library. It provides insights into the availability and growth of data elements
across Content Library releases, enabling better expectation management and more informed decision-making.
* Users can view aggregated counts of key data-points, including Software (Publishers, Products, Versions, Lifecycle Records, PPN) and Hardware (Manufacturers, Products, Models, Lifecycle Records).
* Bar chart widgets display software data point counts across content versions, with clickable charts that open a new tab showing pre-filtered detailed views for the selected content version.
* AI Search results appear in a dynamic tab with card-based display, featuring separate sub-tabs for software (Publishers, Products, DMAPs, Lifecycles, PPN) and hardware (Manufacturers, Products, Models, Lifecycles)
data points, showing filtered counts and relevant fields per category, with a back button to return to the landing page.
#### Version 3.1.0 - August 2024
Migrate pages under 'Content Lookup' tab to layout 3.0.
#### Version 3.0.1 - November 2023
UI improvements when zooming in.
#### Version 2.0.0 - August 2022
New: AI powered search for Hardware Asset Management content.
#### Version 1.0.1 - December 2021
The Content lookup portal gives you visibility into the IT Assets related data stored in the IT Asset Management Content Service via an intuitive user interface.
| ---
title: Content Library Portal release notes
description: Version history for the ITAM Content Library Portal application on the
ServiceNow Store.
keywords: []
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- ServiceNow Store - IT Asset Management release notes
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# Content Library Portal release notes
Version history for the ITAM Content Library Portal application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.2 - August 2025
* New content dashboard is introduced with visibility features to quickly assess the coverage of critical data-points within the Content Library. It provides insights into the availability and growth of data elements
across Content Library releases, enabling better expectation management and more informed decision-making.
* Users can view aggregated counts of key data-points, including Software (Publishers, Products, Versions, Lifecycle Records, PPN) and Hardware (Manufacturers, Products, Models, Lifecycle Records).
* Bar chart widgets display software data point counts across content versions, with clickable charts that open a new tab showing pre-filtered detailed views for the selected content version.
* AI Search results appear in a dynamic tab with card-based display, featuring separate sub-tabs for software (Publishers, Products, DMAPs, Lifecycles, PPN) and hardware (Manufacturers, Products, Models, Lifecycles)
data points, showing filtered counts and relevant fields per category, with a back button to return to the landing page.
#### Version 3.1.0 - August 2024
Migrate pages under 'Content Lookup' tab to layout 3.0.
#### Version 3.0.1 - November 2023
UI improvements when zooming in.
#### Version 2.0.0 - August 2022
New: AI powered search for Hardware Asset Management content.
#### Version 1.0.1 - December 2021
The Content lookup portal gives you visibility into the IT Assets related data stored in the IT Asset Management Content Service via an intuitive user interface.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-facilities.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-facilities.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-facilities.html | Enterprise Asset Management for Facilities release notes | Version history for the Enterprise Asset Management for Facilities on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
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] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-facilities.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-facilities.html"><body id="store-rn-itam-enterprise-asset-mgmt-facilities"><main role="main"><article role="article" class="dita" id="store-rn-itam-enterprise-asset-mgmt-facilities" aria-labelledby="title_store-rn-itam-enterprise-asset-mgmt-facilities">
<h1 class="title topictitle1" id="title_store-rn-itam-enterprise-asset-mgmt-facilities"><span class="ph">Enterprise Asset Management</span> for Facilities release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Enterprise Asset Management</span> for Facilities on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-enterprise-asset-mgmt-facilities__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d602266e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - August 2024</dt>
<dd class="dd" id="store-rn-itam-enterprise-asset-mgmt-facilities__latest-store-rn-itam-enterprise-asset-mgmt-facilities">Enterprise Asset Management for Facilities is an application that provides facility asset managers and facility asset technicians with access to Enterprise Asset
Management workflows and features to manage the full lifecycle of facility models and assets.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Enterprise Asset Management for Facilities release notes
Version history for the Enterprise Asset Management for Facilities on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2024
Enterprise Asset Management for Facilities is an application that provides facility asset managers and facility asset technicians with access to Enterprise Asset
Management workflows and features to manage the full lifecycle of facility models and assets.
| ---
title: Enterprise Asset Management for Facilities release notes
description: Version history for the Enterprise Asset Management for Facilities on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Enterprise Asset Management for Facilities release notes
Version history for the Enterprise Asset Management for Facilities on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2024
Enterprise Asset Management for Facilities is an application that provides facility asset managers and facility asset technicians with access to Enterprise Asset
Management workflows and features to manage the full lifecycle of facility models and assets.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-healthcare.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-healthcare.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-healthcare.html | Enterprise Asset Management for Healthcare release notes | Version history for the Enterprise Asset Management for Healthcare application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-healthcare.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt-healthcare.html"><body id="store-rn-itam-enterprise-asset-mgmt-healthcare"><main role="main"><article role="article" class="dita" id="store-rn-itam-enterprise-asset-mgmt-healthcare" aria-labelledby="title_store-rn-itam-enterprise-asset-mgmt-healthcare">
<h1 class="title topictitle1" id="title_store-rn-itam-enterprise-asset-mgmt-healthcare"><span class="ph">Enterprise Asset Management</span> for Healthcare release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Enterprise Asset Management</span> for Healthcare application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-enterprise-asset-mgmt-healthcare__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d307564e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.0 - August 2024</dt>
<dd class="dd" id="store-rn-itam-enterprise-asset-mgmt-healthcare__latest-store-rn-itam-enterprise-asset-mgmt-healthcare"><ul class="ul">
<li class="li">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added new roles <ul class="ul">
<li class="li">sn_eamhc.medical_asset_manager <ul class="ul">
<li class="li">Full access to Medical asset workspace, Mobile Agent app, all EAM features, including all EAM workflows and tasks, and creating models and assets in the respective classes.</li>
</ul>
</li>
<li class="li">sn_eamhc.medical_asset_technician <ul class="ul">
<li class="li">Limited access to Medical asset workspace and Mobile Agent app and ability to work on select EAM workflows and tasks limited to the respective model and asset classes.</li>
</ul>
</li>
</ul></li>
</ul></li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - February 2024</dt>
<dd class="dd"><p class="p">Enterprise Asset Management for Healthcare is an application that provides medical asset managers and medical asset technicians with access to Enterprise Asset Management workflows and features to manage the full lifecycle of medical models and assets.</p></dd>
</dl>
</section>
</div>
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} | # Enterprise Asset Management for Healthcare release notes
Version history for the Enterprise Asset Management for Healthcare application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - August 2024
* + New:
- Added new roles
* sn\_eamhc.medical\_asset\_manager
+ Full access to Medical asset workspace, Mobile Agent app, all EAM features, including all EAM workflows and tasks, and creating models and assets in the respective classes.
* sn\_eamhc.medical\_asset\_technician
+ Limited access to Medical asset workspace and Mobile Agent app and ability to work on select EAM workflows and tasks limited to the respective model and asset classes.
#### Version 1.0.0 - February 2024
Enterprise Asset Management for Healthcare is an application that provides medical asset managers and medical asset technicians with access to Enterprise Asset Management workflows and features to manage the full lifecycle of medical models and assets.
| ---
title: Enterprise Asset Management for Healthcare release notes
description: Version history for the Enterprise Asset Management for Healthcare application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Enterprise Asset Management for Healthcare release notes
Version history for the Enterprise Asset Management for Healthcare application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - August 2024
* + New:
- Added new roles
* sn\_eamhc.medical\_asset\_manager
+ Full access to Medical asset workspace, Mobile Agent app, all EAM features, including all EAM workflows and tasks, and creating models and assets in the respective classes.
* sn\_eamhc.medical\_asset\_technician
+ Limited access to Medical asset workspace and Mobile Agent app and ability to work on select EAM workflows and tasks limited to the respective model and asset classes.
#### Version 1.0.0 - February 2024
Enterprise Asset Management for Healthcare is an application that provides medical asset managers and medical asset technicians with access to Enterprise Asset Management workflows and features to manage the full lifecycle of medical models and assets.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt.html | Enterprise Asset Management release notes | Version history for the ITAM Enterprise Asset Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - IT Asset Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt.html"><body id="store-rn-itam-enterprise-asset-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-itam-enterprise-asset-mgmt" aria-labelledby="title_store-rn-itam-enterprise-asset-mgmt">
<h1 class="title topictitle1" id="title_store-rn-itam-enterprise-asset-mgmt">Enterprise Asset Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITAM Enterprise Asset Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-itam-enterprise-asset-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d280530e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 9.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_avs_ckv_zfc">
<li class="li">New in the Zurich release:<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_y1d_dkv_zfc">
<li class="li">Organize your assets into hierarchical asset groups to manage your complex asset ecosystems<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_uyy_pmv_zfc">
<li class="li">Organize assets into logical groups and subgroups to represent their dependencies and operational relationships. Use a dependency map to visualize the entire structure of the asset hierarchy, making it easy to see
all the subgroups and assets within each asset group.</li>
</ul></li>
<li class="li">Inspect the condition of enterprise assets to determine their health and ensure reliability<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_ixl_qmv_zfc">
<li class="li">Define condition attributes for enterprise models and assets and associate these attributes with templates to identify any potential issues throughout the asset life cycle. Enable scoring in the templates to
calculate asset condition scores to determine whether an asset passes or fails the evaluation. Schedule asset condition evaluations via maintenance plans or work orders. View comprehensive reports on the asset
condition outcomes on dashboards across your organization.</li>
</ul></li>
<li class="li">Optimize your operations with asset performance reports<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_qzc_rmv_zfc">
<li class="li">Track the past performance of assets and get notified about trends, threshold breaches, or anomalies based on their location, model category, model, or classification. This tracking helps improve asset availability
according to ISO standards.</li>
</ul></li>
<li class="li">Monitor supply and demand of assets in a stockroom with detailed inventory reports<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_mrn_rmv_zfc">
<li class="li">Track and manage stockrooms efficiently by evaluating the inventory reports in the Inventory view of the Enterprise Asset Workspace. These reports help you: <ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_xsm_hmv_zfc">
<li class="li">Find replacement options or spare part availability for assets that are in use, being repaired, or in maintenance</li>
<li class="li">Quickly identify shortages and align current demand in your stockroom with both current and incoming supply</li>
<li class="li">Analyze the supply to meet open demand across all stockrooms or locations</li>
</ul></li>
</ul></li>
<li class="li">Achieve faster diagnostics and improved maintenance efficiency with standardized failure and resolution codes<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_n1l_tmv_zfc">
<li class="li">Enable technicians to record predefined failure reasons and resolution steps with configurable codes. You can create, update, and import these codes through spreadsheets in the Admin center of the Enterprise Asset
Workspace. In the Repair flow, these codes help technicians record the reason for the specific issue with the asset and the appropriate solution for repairing it.</li>
</ul></li>
<li class="li">Manage OT hardware models and assets in the OT Asset Workspace<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_i1h_vmv_zfc">
<li class="li">Enable OT asset managers to view and fulfill requests for OT hardware assets in the OT Asset Workspace. The reports and dashboards in the OT Asset workspace include OT hardware models, assets, and requests. The
following OT Asset Management workflows and features now provide support for OT hardware assets and models, in addition to the workflows and features that continue to support them from the Yokohama release:<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_wlf_wmv_zfc">
<li class="li">Bulk import</li>
<li class="li">Asset reclamation</li>
<li class="li">Advanced Shipment Notification (ASN)</li>
<li class="li">Asset audits</li>
<li class="li">Total Cost of Ownership (TCO)</li>
<li class="li">Lease contract</li>
<li class="li">Risk</li>
<li class="li">Resale</li>
<li class="li">Loaner</li>
<li class="li">Move</li>
<li class="li">Recall</li>
<li class="li">Stock rule</li>
</ul></li>
</ul></li>
<li class="li">Remediate unsuccessful enterprise asset calibrations<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_xtr_ymv_zfc">
<li class="li">Remediate failed calibration events by initiating new work orders and corresponding work order tasks for those events. When you select the option to remediate a failed calibration event, you can choose an
appropriate work order template to generate a new work order with at least one work order task. The work order and work order task are auto-populated with the asset that you want to calibrate, the location of that
asset, the original work order, and all mandatory fields. In addition, the original and new calibration events and their corresponding tasks are linked together through the Parent field for full traceability.</li>
</ul></li>
<li class="li">Measure calibration tolerance conformance by using additional value types<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_nvh_1nv_zfc">
<li class="li">Use the following additional value types to compare your calibration measurements against the corresponding tolerances that you define:<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_idm_zmv_zfc">
<li class="li">Range</li>
<li class="li">Less than</li>
<li class="li">Greater than</li>
</ul></li>
<li class="li">In addition, use the True/False value type to assess the qualitative elements of your calibrations.</li>
</ul></li>
<li class="li">Manage unique identifiers for enterprise assets using CI identification rules<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_ltt_cnv_zfc">
<li class="li">Define required and unique fields on asset records by creating identification rules on associated CI classes in the Identification and Reconciliation engine (IRE). When you create an asset whose model category is
linked to a CI class with an identification rule, you should provide details for at least one of the fields, such as Asset tag, Serial number, and MAC address, that uniquely identify the asset.</li>
</ul></li>
<li class="li">Drop off and receive assets at a stockroom by using the ServiceNow Mobile Agent application<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_wpt_dnv_zfc">
<li class="li">Return the assets that you have in your personal stockroom to a different stockroom by creating a Drop off task using the ServiceNow Mobile Agent application. The asset manager of the destination stockroom receives
the assets that you dropped off through a Receive task. The asset manager then verifies the received assets and closes the Drop off task using the Mobile Agent application. Note: Starting with the Xanadu release, you
could create Drop off and Receive tasks in the Enterprise Asset Workspace. However, now you can also use the Mobile Agent application for the same purpose.</li>
</ul></li>
<li class="li">Receive shipment assets at a stockroom through the streamlined and unified receiving process<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_h5z_3nv_zfc">
<li class="li">Receive assets from any workflow directly at the stockroom using the unified receiving functionality in the following workspaces:<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_nfg_knv_zfc">
<li class="li">Enterprise Asset Workspace</li>
<li class="li">OT Asset Workspace</li>
<li class="li">Medical Asset Workspace</li>
<li class="li">Facility Asset Workspace</li>
</ul></li>
<li class="li">This standardized receiving process reduces the time spent on receiving assets. By requiring each asset to be assigned a unique identifier when received at the stockroom, the quality of asset data also
improves.</li>
<li class="li">You can receive assets in bulk by using a template. Additionally, you can view the results and validation comments in the staging table. During this process, the system handles existing assets, creates new ones as
needed, and performs comprehensive validations.</li>
</ul></li>
<li class="li">Track asset movement from the receiving bay to an aisle-space in the stockroom<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_ig1_pnv_zfc">
<li class="li">Move assets from the receiving bay to their designated aisle and space and improve asset tracking and inventory management by using the Asset put away feature. This task can be performed via the Enterprise Asset
Workspace or ServiceNow Agent application.</li>
</ul></li>
</ul></li>
<li class="li">UI changes<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_lc3_qnv_zfc">
<li class="li">Coral theme<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_xqd_rnv_zfc">
<li class="li">Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to improve your
user experience. A dark theme option is available for web and mobile experiences.</li>
</ul></li>
<li class="li">Asset performance dashboard in the Asset analytics view<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_sdy_snv_zfc">
<li class="li">The Asset performance dashboard in the Asset analytics view of the Enterprise Asset Workspace includes scorecards for Availability, Mean time to repair device (MTTR), and Mean time between failures (MTBF).</li>
<li class="li">The Asset availability and related KPIs report and the Asset total time spent report are displayed in the contextual sidebar of the asset form.</li>
</ul></li>
<li class="li">Stock orders and Transfer orders tabs for stock rules in Enterprise Asset Workspace<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_q4t_5nv_zfc">
<li class="li">The Stock orders tab on a stock rule shows all the stock orders that were created using that specific stock rule. The Transfer orders tab on a stock rule lists all the transfer orders that were generated using that
particular stock rule.</li>
</ul></li>
<li class="li">Inventory availability tab on the asset form in the Enterprise Asset Workspace<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_ntb_wnv_zfc">
<li class="li">The Inventory availability tab on the asset form lists all available replacement assets and parts or their substitutes in local and remote stockrooms. The Purchase lead time column displays the average number of
days that it would take to procure a new asset through a new purchase order.</li>
</ul></li>
<li class="li">Failure and resolution list in the Admin center<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_psx_wnv_zfc">
<li class="li">The Failure and resolution list in the Admin center of the Enterprise Asset Workspace provides options to create, update, and import failure and resolution codes.</li>
</ul></li>
<li class="li">Failure code and Resolution code fields on repair order task forms<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_pz1_ynv_zfc">
<li class="li">The Failure code and Resolution code fields appear on repair order task forms. As an asset technician, you can do the following:<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_k4v_xnv_zfc">
<li class="li">On the Troubleshoot asset task form, select a predefined code in the Failure code field.</li>
<li class="li">On the Repair asset task form, select predefined codes in both the Failure code and Resolution code fields.</li>
<li class="li">On the Evaluate asset task form and the Repair order line form, only view the failure code and resolution code selected in the previous tasks.</li>
</ul></li>
</ul></li>
<li class="li">Location field on the work order and work order task forms for linear assets<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_vyf_m4v_zfc">
<li class="li">For a linear asset, the Location field on the work order and work order task forms in the Enterprise Asset Workspace shows a pencil icon (). Selecting this icon opens a map where you can select a marker location
between the start and end markers.</li>
</ul></li>
<li class="li">Acknowledge Recall button and Enterprise Recall Tasks tab<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_kfm_m4v_zfc">
<li class="li">When an enterprise recall order is created in the Enterprise Asset Workspace, the Acknowledge Recall button appears. When you select this button, an Acknowledgment task is generated and listed under the Enterprise
Recall Tasks tab to confirm whether you want to continue with the recall process.</li>
</ul></li>
<li class="li">Aisle and space field on the stockroom audit form<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_qyx_m4v_zfc">
<li class="li">When the audit is for a stockroom, the Aisle and space field appears on the audit form in the Enterprise Asset Workspace.</li>
</ul></li>
<li class="li">Custom Firmware CPE mapping in the Enterprise Asset Management Content Service<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_zn2_n4v_zfc">
<li class="li">The Custom Firmware CPE mapping option enables you to opt in to the Enterprise Asset Management Content Service to improve the normalization process.</li>
<li class="li">The Exclude from content service option on the Custom firmware CPE mapping form enables you to exclude these transactions from being shared with the Content Service.</li>
</ul></li>
<li class="li">Columns for OT entity and Parent asset attribute in the bulk import templates<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_it1_44v_zfc">
<li class="li">The bulk import templates include the OT entity and Parent asset attribute columns</li>
<li class="li">When the OT Asset Management application is activated, you can bulk import hardware assets and models in both the Enterprise Asset Workspace and the OT Asset Workspace only if the OT entity column is marked as
TRUE.</li>
<li class="li">With the Parent asset attribute, you can choose to identify the parent of a child asset using either the asset tag, serial number, or MAC address.</li>
</ul></li>
<li class="li">OT entity column in the Advanced Shipment Notification template<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_epg_p4v_zfc">
<li class="li">The Advanced Shipment Notification template includes the OT entity column. When this column is set to TRUE for hardware models, it creates OT hardware assets in the OT Asset Workspace.</li>
</ul></li>
<li class="li">Hardware Asset Reclamation Lines tab on OT hardware asset reclamation requests<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_tr4_p4v_zfc">
<li class="li">When a reclamation request for an OT hardware asset is created, a hardware reclamation request line is generated and displayed on the Hardware Asset Reclamation Lines tab in the OT Asset Workspace.</li>
</ul></li>
<li class="li">OT stock rule check box on the Stock rule form<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_nh1_q4v_zfc">
<li class="li">The OT stock rule check box appears on the stock rule form only for hardware models in both the OT Asset Workspace and Enterprise Asset Workspace. However, only the OT asset manager can select or clear this check
box in the OT Asset Workspace. The OT stock rule check box indicates whether the stock rule was created in the OT Asset Workspace.</li>
</ul></li>
<li class="li">Bulk import instructions for assets<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_z33_q4v_zfc">
<li class="li">The Bulk import instructions option that appears on the contextual sidebar provides guidance on assigning a parent asset when importing assets in bulk.</li>
</ul></li>
<li class="li">Report table field values on the TCO comparative report<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_ewk_q4v_zfc">
<li class="li">The Report table field on the TCO comparative report shows the Hardware option in the OT Asset Workspace.</li>
</ul></li>
<li class="li">Renamed the Pick task required field in the Stockroom details form<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_yp4_q4v_zfc">
<li class="li">The Pick task required field in the Stockroom details form has been renamed Warehouse tasks required. This field supports enabling both the Asset put away task and the Asset pick task for the stockroom in the
Hardware Asset Workspace.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.1.3 - June 2025</dt>
<dd class="dd" id="store-rn-itam-enterprise-asset-mgmt__latest-store-rn-itam-enterprise-asset-mgmt">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_kbn_hsm_nfc">
<li class="li">State/Substate Case Sensitivity in Bulk Import: Bulk import now correctly handles state and substate values regardless of letter case (lower case, UPPER CASE, or mixed case), preventing import failures.</li>
<li class="li">Validation Messaging for Validate classification on model in Bulk Import: Bulk import now presents the specific field identified by the business rule with the message Category of classification code must match the
category of the model or be a parent of the model's category instead of a generic failure message.</li>
<li class="li">Classification Column in EAM Workspace Model List View: The model list in the EAM Workspace now displays the Classification column, improving model visibility and filtering.</li>
<li class="li">Bulk Import Data Truncation Issues: Bulk import no longer crops values in the Stockroom, Location, Model Comments, and Model Name columns when they exceed 40 characters, and model records with names longer than 40
characters can now be inserted successfully.</li>
<li class="li">Location Mandatory Enforcement in Classic UI: The application now correctly enforces the Location field as required when an asset's state is set to In use' in the Classic UI. In addition, the application no longer
throws the Mandatory true not set on field location: cross-scope access denied error.</li>
<li class="li">Invalid Consumable Model State Transition: The system now prohibits you from changing a consumable model from 'In Production' to 'Build' when assets are present, displaying the Assets are present so status cannot be
changed to build. error message.</li>
<li class="li">Missing New Button for OT Asset Manager in Hardware Asset Tab: OT Asset Managers now see the New button on the Hardware tab within the OTAM workspace when viewing a stockroom, matching the availability in the
Enterprise Assets tab.</li>
<li class="li">Blank Page on Recall Order Open Record Button: Clicking the Open Record button on the Recall Order field under Enterprise Recalled Assets now correctly navigates to the associated recall order record instead of
displaying a blank page.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 8.1.2 - May 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Theming issues for the UI.</li>
<li class="li">Showing the mac address sync property in admin center.</li>
<li class="li">Missing lifecycle column to content table.</li>
<li class="li">The knowledge article links for Instant Publish and Instant retire flows from platform.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 8.1.1 - March 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Missing details are added in the asset form for "Enterprise" model category form in line with other industry model categories for improved consistency.</li>
<li class="li">Validation rules have been applied to ensure only permitted asset state-substate combinations are assigned during bulk imports.</li>
<li class="li">Compatibility issues with the sn_risk_heatmap plugin have been resolved, ensuring proper loading of the Risk Heatmap in Enterprise Model Management.</li>
<li class="li">The label calculated lifecycle formula was updated across all UI components.</li>
<li class="li">The correct validation error messages are now displayed in the "Error Message" field in Classification Import Staging for better troubleshooting.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 8.1.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Hardware assets can be managed through EAM flows when OTAM is installed.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Added a declarative action button titled "New Pallet Assets" on the "Assets" tab (alm_asset) and "New Pallet Models" on the "Models" tab (cmdb_model), respectively.</li>
<li class="li">For disposal order, modified the qualifier to filter on assets that are in the same stockroom as disposal order stockroom; assets that are in substates pending resale, pending disposal, pending repair, and bugive; and
for consumables that have the Planned for Disposal field set to True.</li>
<li class="li">Bulk import will now import reference fields that are not case-sensitive.</li>
<li class="li">Location field is now set as required for assets that are in "In use" state.</li>
</ul>
</li>
<li class="li">Removed: Removed the The "Pallet" tabs from Model management and Asset estate modules.</li>
</ul></dd>
<dt class="dt dlterm">Version 7.0.3 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">The Ability to import even if the string in the Bulk Import Excel does not have the same case as the database string.</li>
<li class="li">The location field is mandatory when the asset state is in the "In Use" state.</li>
<li class="li">The New button on the Maintenance plan.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 7.0.2 - October 2024</dt>
<dd class="dd">Fixed: A reclaim task should be created after completing the deploy task in an enterprise asset refresh.</dd>
<dt class="dt dlterm">Version 6.1.2 - October 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_lxs_3fw_vcc">
<li class="li">The asset State and Substate fields should be marked editable after the asset is received from an enterprise asset request.</li>
<li class="li">After being assigned to a user, the consumable asset's state should be set to Consumed instead of In Use.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 7.0.1 - September 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">After the model is published in the Swedish language, the Manufacturer should be included in the Name field on the catalog item.</li>
<li class="li">The part requirement should be marked as delivered after the pick task is closed.</li>
<li class="li">When the consumable is assigned to a user from the consume action button, the state should be Consumed.</li>
<li class="li">Asset state and substate should be editable once the asset is received from the enterprise stock order.</li>
<li class="li">Creating the new maintenance plan for the OT workspace.</li>
<li class="li">Indoor mapping for assets demo data has been updated</li>
</ul></li>
<li class="li">Removed: "Child" resource category from Enterprise asset management licensing.</li>
</ul></dd>
<dt class="dt dlterm">Version 7.0.0 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Define calibration attributes on models and assets to enable the scheduling and execution and track the progress and results.</li>
<li class="li">Create new personalized workspaces and roles for Facility, Healthcare, and Operational Technology (OT).</li>
<li class="li">Request repair of assets that are defective or pending repair by using the Repair flow.</li>
<li class="li">Return the assets that you have in your personal stockroom to a different stockroom by creating a drop off task</li>
<li class="li">Pick assets in your stockroom easily for sourcing, enterprise asset requests, and enterprise asset refresh workflows by enabling the pick task for your stockroom.</li>
<li class="li">Enable users of Field Service Management Pro or Field Service Management Enterprise to utilize the Planned Work Management application's functionality to manage work plans from within the Enterprise Asset
Workspace.</li>
<li class="li">Manage the complete life cycle of enterprise models efficiently by applying calculated model life-cycle templates.</li>
<li class="li">Onboard multiple assets at one go by creating onboarding orders in the Enterprise Asset Workspace.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.1.0 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Created a new schedule job for counting the number of assets and insert in asset usage tables.</li>
<li class="li">Seed the subscription unit ratios for the OT resource categories in the license resource category table and map OT model categories to OT resource categories.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">The reading of the location detail of the start and end markers of a segment in the geo map popup.</li>
<li class="li">The Enterprise Technician role should have access to the work order and work order tasks tabs in the work management module.</li>
<li class="li">The reading of the location details from the map for the start marker or end marker for the segment.</li>
<li class="li">The asset field on a loaner prepare task should persist after closing the prepare task.</li>
<li class="li">Security ACLs.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.0.1 - March 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Asset Creation Notification Fix: Fixed an issue where unwanted warning messages appeared during the creation of pre-assembled assets using demo models.</li>
<li class="li">Procurement Model Updates: Corrected the purchase order state for received orders under the procurement model, updating order management accuracy.</li>
<li class="li">Access Management for EAM: Restored access rights to EAM Manager and EAM Admin for managing related lists of vendor data import rows, ensuring proper data management and oversight.</li>
<li class="li">Demo Data Corrections: Addressed missing expense lines and asset data for TCO demo data, ensuring completeness and accuracy of demo data for TCO.</li>
<li class="li">Asset Disposal Process Update: Introduced the ability to release add-on assets from pre-assembled assets in the verify task of disposal orders.</li>
<li class="li">Dashboard Access Improvements: Resolved access errors in the Procurement Overview Dashboard and TCO Dashboard.</li>
<li class="li">TCO Configuration Optimization: Removed non-EAM task rate cards from the default seeded rate card list under TCO configuration in the admin center, simplifying rate card management.</li>
<li class="li">Resale Order Functionality: Assets in a Retired state can now be added to resale orders, expanding the options for asset disposition.</li>
<li class="li">Linear Asset Creation Error Fix: Corrected an error related to missing End of Useful Life information when creating a new linear asset.</li>
<li class="li">Work Order Task Creation Fix: Fixed errors in the All Related Tasks related list for assets during the creation of work order tasks.</li>
<li class="li">Fixed empty ACLs by adding EAM roles.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.0.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New features:<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_b4l_nxm_21c">
<li class="li">Asset total cost of ownership (Asset TCO)</li>
<li class="li">Multi-asset onboarding playbook</li>
<li class="li">Asset hierarchy</li>
<li class="li">Consolidated tasks list on an asset record</li>
<li class="li">Work management changes</li>
<li class="li">Work order tasks in the mobile agent application</li>
<li class="li">Admin center</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.1.1 - January 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Add EAM roles to empty ACLs.</li>
<li class="li">Consumable asset should be created when it is received from a manually created Purchase Order.</li>
<li class="li">Consumable received from an Enterprise Stock Order is now created with a corresponding enterprise model category.</li>
<li class="li">Assets with retired state should not be available for addition into a resale order catalog request.</li>
<li class="li">Remove model component ID from a child asset that was released from its user-assembled asset during disposal.</li>
<li class="li">When assets in a pallet are disposed/resold and the pallet asset itself is cancelled during the verify task (excluded from disposal flow), the pallet asset should be cleared from the parent fields on the
disposed/resold assets.</li>
<li class="li">Stockroom should be populated when a consumable child asset of a user-assembled asset is swapped out.</li>
<li class="li">Asset field should be populated in show xml for move order task.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.1.0 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Enterprise Asset Technician can view model classification on Model record.</li>
<li class="li">Both geo map and indoor map icons are displayed in the right contextual panel inside the asset form.</li>
<li class="li">Opening the activity log control is not available on the Work order task.</li>
<li class="li">Asset state and substate should be editable once the asset is received.</li>
<li class="li">User-assembled asset state should not be moved out of the Build state before assembling required child assets.</li>
<li class="li">When disposing of a pre-assembled asset with add-ons, the add-on assets should be released from the parent asset once the verified task has been closed.</li>
<li class="li">Creating an asset from the pre-assembled model should always populate the asset type as "Pre-assembled".</li>
<li class="li">Addition of location field to all enterprise asset catalog items in demo data.</li>
<li class="li">Report View ACLs.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.2 - September 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_yld_nbb_qyb">
<li class="li">Fixed:<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_kyq_rbb_qyb">
<li class="li">After EAM is installed, user is blocked from entering Work Management module in Enterprise Asset Workspace even when following the documented Field Service configuration.</li>
<li class="li">Performance issues in Assets and Models Bulk Import due to inefficient indexing in cmdb_model and import staging tables.</li>
<li class="li">Import operation on disposal or resale order gets stuck in a pending state.</li>
<li class="li">Enterprise Asset Manager cannot perform Advance Shipment Notifications actions.</li>
<li class="li">User with Enterprise Asset Technician (sn_eam.enterprise_asset_technician) role only and without wm_agent role is unable to view the Asset Tasks in the Asset Estate module.</li>
<li class="li">Additional demo data added.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.1 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_c5j_mkr_dyb">
<li class="li">Linear assets and integration with Google Maps (Requires Google Maps key).</li>
<li class="li">Integration with WSD Indoor Maps to visual assets (Requires indoor mapping apps from WSD).</li>
<li class="li">Asset onboarding flow.</li>
<li class="li">Asset move flow.</li>
<li class="li">Granular location data model.</li>
<li class="li">Utility to import assets and models in bulk.</li>
<li class="li">New updated stockroom UI.</li>
<li class="li">Support for stockroom distribution channels.</li>
<li class="li">Stockroom support for service locations.</li>
<li class="li">Integration with shipment carriers.</li>
<li class="li">Shipment tracking is integrated with all shipment tasks and all workflows.</li>
<li class="li">Simplification of multiple model components creation in a single UI.</li>
<li class="li">Model classification change to support for multiple tiers.</li>
<li class="li">Update of risk scores, exception at asset level.</li>
<li class="li">Contract module in Enterprise asset workspace.</li>
<li class="li">Contract renewal flows.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.1 - March 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Asset eligible for refresh card is loading empty even if the records exist.</li>
<li class="li">Enterprise Asset Technician (sn_eam.enterprise_asset_technician)does not have access to deploy and refresh reclaim tasks in the Enterprise Asset Refresh order.</li>
<li class="li">Performance issue with the Enterprise Asset Management Workspace when creating an Asset from any of the tabs.</li>
<li class="li">Adding model component attributes columns (Required, Hot swappable, Repairable) to the child assets related list.</li>
<li class="li">Creation of an enterprise model is throwing error ""Unrelated Model Category Selected, Record not saved""</li>
<li class="li">All consumable records are getting released for Pre-assembled assets irrespective of the Required attribute being set to true for a consumable model component.</li>
<li class="li">Performing normalization for an already normalized model is marking the model as manually normalized</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.0 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-itam-enterprise-asset-mgmt__ul_gw3_wjw_hwb">
<li class="li">New:<ul class="ul">
<li class="li">Work management</li>
<li class="li">Parts sourcing</li>
<li class="li">Reclamation workflow</li>
<li class="li">Resale workflow</li>
<li class="li">Advance shipment notifications</li>
<li class="li">Model substitutes support for asset swaps</li>
<li class="li">RFID Integration</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.3 - March 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Asset eligible for refresh card is loading empty even if the records exist.</li>
<li class="li">Enterprise Asset Technician (sn_eam.enterprise_asset_technician) does not have access to deploy and refresh reclaim tasks in the Enterprise Asset Refresh order.</li>
<li class="li">Performance issue with the Enterprise Asset Management Workspace when creating an Asset.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.2 - January 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixes for upgrading Expanded Model and Asset Classes (sn_ent) complex assets compatible with EAM once the EAM app is installed.</li>
<li class="li">Fixed security issues for EAM Workspace Dashboard reports.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.1 - September 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixes for:<ul class="ul">
<li class="li">Recall Flow</li>
<li class="li">Lease Contract Expiration Flow Stage</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - August 2022</dt>
<dd class="dd"><p class="p">ServiceNow Enterprise Asset Management (EAM) automates the end-to-end lifecycle of physical business assets. Organizations rely on a range of assets to operate, from revenue-generating frontline items to back-office
equipment. Understand what you own, where it is, and how it is being used. Make data-driven financial and operational decisions to help maximize the return on enterprise assets while mitigating business risk. Control the
entire lifecycle from planning through retirement. Asset managers can streamline tasks with prescriptive workflows, including acquire-to-deploy processes, reservations, recalls, and RMA orders. End users can request items
directly from the asset catalogue. Mirror real-world environments by using multi-component and hierarchical asset models. ServiceNow EAM enables organizations to maintain data accuracy, create auditable records, and leverage
useful enterprise asset life. Operate asset warehouses efficiently and optimize stock levels for your organization with inventory management capabilities like stock rules, bulk orders, transfers, and mobile scanning. Empower
asset managers with tools to improve balance sheet by avoiding stockouts without carrying excess inventory. When enterprise assets are nearing the end of useful life, ServiceNow EAM will manage your asset refresh cycles,
lease-end decisions, and disposal certificates.</p></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/it-asset-management/store-rn-itam-enterprise-asset-mgmt.html\"><body id=\"store-rn-itam-enterprise-asset-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-itam-enterprise-asset-mgmt\" aria-labelledby=\"title_store-rn-itam-enterprise-asset-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-itam-enterprise-asset-mgmt\">Enterprise Asset Management release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITAM Enterprise Asset Management application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-itam-enterprise-asset-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d280530e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 9.0.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_avs_ckv_zfc\">\n <li class=\"li\">New in the Zurich release:<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_y1d_dkv_zfc\">\n <li class=\"li\">Organize your assets into hierarchical asset groups to manage your complex asset ecosystems<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_uyy_pmv_zfc\">\n <li class=\"li\">Organize assets into logical groups and subgroups to represent their dependencies and operational relationships. Use a dependency map to visualize the entire structure of the asset hierarchy, making it easy to see\n all the subgroups and assets within each asset group.</li>\n </ul></li>\n <li class=\"li\">Inspect the condition of enterprise assets to determine their health and ensure reliability<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_ixl_qmv_zfc\">\n <li class=\"li\">Define condition attributes for enterprise models and assets and associate these attributes with templates to identify any potential issues throughout the asset life cycle. Enable scoring in the templates to\n calculate asset condition scores to determine whether an asset passes or fails the evaluation. Schedule asset condition evaluations via maintenance plans or work orders. View comprehensive reports on the asset\n condition outcomes on dashboards across your organization.</li>\n </ul></li>\n <li class=\"li\">Optimize your operations with asset performance reports<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_qzc_rmv_zfc\">\n <li class=\"li\">Track the past performance of assets and get notified about trends, threshold breaches, or anomalies based on their location, model category, model, or classification. This tracking helps improve asset availability\n according to ISO standards.</li>\n </ul></li>\n <li class=\"li\">Monitor supply and demand of assets in a stockroom with detailed inventory reports<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_mrn_rmv_zfc\">\n <li class=\"li\">Track and manage stockrooms efficiently by evaluating the inventory reports in the Inventory view of the Enterprise Asset Workspace. These reports help you: <ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_xsm_hmv_zfc\">\n <li class=\"li\">Find replacement options or spare part availability for assets that are in use, being repaired, or in maintenance</li>\n <li class=\"li\">Quickly identify shortages and align current demand in your stockroom with both current and incoming supply</li>\n <li class=\"li\">Analyze the supply to meet open demand across all stockrooms or locations</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Achieve faster diagnostics and improved maintenance efficiency with standardized failure and resolution codes<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_n1l_tmv_zfc\">\n <li class=\"li\">Enable technicians to record predefined failure reasons and resolution steps with configurable codes. You can create, update, and import these codes through spreadsheets in the Admin center of the Enterprise Asset\n Workspace. In the Repair flow, these codes help technicians record the reason for the specific issue with the asset and the appropriate solution for repairing it.</li>\n </ul></li>\n <li class=\"li\">Manage OT hardware models and assets in the OT Asset Workspace<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_i1h_vmv_zfc\">\n <li class=\"li\">Enable OT asset managers to view and fulfill requests for OT hardware assets in the OT Asset Workspace. The reports and dashboards in the OT Asset workspace include OT hardware models, assets, and requests. The\n following OT Asset Management workflows and features now provide support for OT hardware assets and models, in addition to the workflows and features that continue to support them from the Yokohama release:<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_wlf_wmv_zfc\">\n <li class=\"li\">Bulk import</li>\n <li class=\"li\">Asset reclamation</li>\n <li class=\"li\">Advanced Shipment Notification (ASN)</li>\n <li class=\"li\">Asset audits</li>\n <li class=\"li\">Total Cost of Ownership (TCO)</li>\n <li class=\"li\">Lease contract</li>\n <li class=\"li\">Risk</li>\n <li class=\"li\">Resale</li>\n <li class=\"li\">Loaner</li>\n <li class=\"li\">Move</li>\n <li class=\"li\">Recall</li>\n <li class=\"li\">Stock rule</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Remediate unsuccessful enterprise asset calibrations<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_xtr_ymv_zfc\">\n <li class=\"li\">Remediate failed calibration events by initiating new work orders and corresponding work order tasks for those events. When you select the option to remediate a failed calibration event, you can choose an\n appropriate work order template to generate a new work order with at least one work order task. The work order and work order task are auto-populated with the asset that you want to calibrate, the location of that\n asset, the original work order, and all mandatory fields. In addition, the original and new calibration events and their corresponding tasks are linked together through the Parent field for full traceability.</li>\n </ul></li>\n <li class=\"li\">Measure calibration tolerance conformance by using additional value types<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_nvh_1nv_zfc\">\n <li class=\"li\">Use the following additional value types to compare your calibration measurements against the corresponding tolerances that you define:<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_idm_zmv_zfc\">\n <li class=\"li\">Range</li>\n <li class=\"li\">Less than</li>\n <li class=\"li\">Greater than</li>\n </ul></li>\n <li class=\"li\">In addition, use the True/False value type to assess the qualitative elements of your calibrations.</li>\n </ul></li>\n <li class=\"li\">Manage unique identifiers for enterprise assets using CI identification rules<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_ltt_cnv_zfc\">\n <li class=\"li\">Define required and unique fields on asset records by creating identification rules on associated CI classes in the Identification and Reconciliation engine (IRE). When you create an asset whose model category is\n linked to a CI class with an identification rule, you should provide details for at least one of the fields, such as Asset tag, Serial number, and MAC address, that uniquely identify the asset.</li>\n </ul></li>\n <li class=\"li\">Drop off and receive assets at a stockroom by using the ServiceNow Mobile Agent application<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_wpt_dnv_zfc\">\n <li class=\"li\">Return the assets that you have in your personal stockroom to a different stockroom by creating a Drop off task using the ServiceNow Mobile Agent application. The asset manager of the destination stockroom receives\n the assets that you dropped off through a Receive task. The asset manager then verifies the received assets and closes the Drop off task using the Mobile Agent application. Note: Starting with the Xanadu release, you\n could create Drop off and Receive tasks in the Enterprise Asset Workspace. However, now you can also use the Mobile Agent application for the same purpose.</li>\n </ul></li>\n <li class=\"li\">Receive shipment assets at a stockroom through the streamlined and unified receiving process<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_h5z_3nv_zfc\">\n <li class=\"li\">Receive assets from any workflow directly at the stockroom using the unified receiving functionality in the following workspaces:<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_nfg_knv_zfc\">\n <li class=\"li\">Enterprise Asset Workspace</li>\n <li class=\"li\">OT Asset Workspace</li>\n <li class=\"li\">Medical Asset Workspace</li>\n <li class=\"li\">Facility Asset Workspace</li>\n </ul></li>\n <li class=\"li\">This standardized receiving process reduces the time spent on receiving assets. By requiring each asset to be assigned a unique identifier when received at the stockroom, the quality of asset data also\n improves.</li>\n <li class=\"li\">You can receive assets in bulk by using a template. Additionally, you can view the results and validation comments in the staging table. During this process, the system handles existing assets, creates new ones as\n needed, and performs comprehensive validations.</li>\n </ul></li>\n <li class=\"li\">Track asset movement from the receiving bay to an aisle-space in the stockroom<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_ig1_pnv_zfc\">\n <li class=\"li\">Move assets from the receiving bay to their designated aisle and space and improve asset tracking and inventory management by using the Asset put away feature. This task can be performed via the Enterprise Asset\n Workspace or ServiceNow Agent application.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">UI changes<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_lc3_qnv_zfc\">\n <li class=\"li\">Coral theme<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_xqd_rnv_zfc\">\n <li class=\"li\">Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to improve your\n user experience. A dark theme option is available for web and mobile experiences.</li>\n </ul></li>\n <li class=\"li\">Asset performance dashboard in the Asset analytics view<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_sdy_snv_zfc\">\n <li class=\"li\">The Asset performance dashboard in the Asset analytics view of the Enterprise Asset Workspace includes scorecards for Availability, Mean time to repair device (MTTR), and Mean time between failures (MTBF).</li>\n <li class=\"li\">The Asset availability and related KPIs report and the Asset total time spent report are displayed in the contextual sidebar of the asset form.</li>\n </ul></li>\n <li class=\"li\">Stock orders and Transfer orders tabs for stock rules in Enterprise Asset Workspace<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_q4t_5nv_zfc\">\n <li class=\"li\">The Stock orders tab on a stock rule shows all the stock orders that were created using that specific stock rule. The Transfer orders tab on a stock rule lists all the transfer orders that were generated using that\n particular stock rule.</li>\n </ul></li>\n <li class=\"li\">Inventory availability tab on the asset form in the Enterprise Asset Workspace<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_ntb_wnv_zfc\">\n <li class=\"li\">The Inventory availability tab on the asset form lists all available replacement assets and parts or their substitutes in local and remote stockrooms. The Purchase lead time column displays the average number of\n days that it would take to procure a new asset through a new purchase order.</li>\n </ul></li>\n <li class=\"li\">Failure and resolution list in the Admin center<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_psx_wnv_zfc\">\n <li class=\"li\">The Failure and resolution list in the Admin center of the Enterprise Asset Workspace provides options to create, update, and import failure and resolution codes.</li>\n </ul></li>\n <li class=\"li\">Failure code and Resolution code fields on repair order task forms<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_pz1_ynv_zfc\">\n <li class=\"li\">The Failure code and Resolution code fields appear on repair order task forms. As an asset technician, you can do the following:<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_k4v_xnv_zfc\">\n <li class=\"li\">On the Troubleshoot asset task form, select a predefined code in the Failure code field.</li>\n <li class=\"li\">On the Repair asset task form, select predefined codes in both the Failure code and Resolution code fields.</li>\n <li class=\"li\">On the Evaluate asset task form and the Repair order line form, only view the failure code and resolution code selected in the previous tasks.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Location field on the work order and work order task forms for linear assets<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_vyf_m4v_zfc\">\n <li class=\"li\">For a linear asset, the Location field on the work order and work order task forms in the Enterprise Asset Workspace shows a pencil icon (). Selecting this icon opens a map where you can select a marker location\n between the start and end markers.</li>\n </ul></li>\n <li class=\"li\">Acknowledge Recall button and Enterprise Recall Tasks tab<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_kfm_m4v_zfc\">\n <li class=\"li\">When an enterprise recall order is created in the Enterprise Asset Workspace, the Acknowledge Recall button appears. When you select this button, an Acknowledgment task is generated and listed under the Enterprise\n Recall Tasks tab to confirm whether you want to continue with the recall process.</li>\n </ul></li>\n <li class=\"li\">Aisle and space field on the stockroom audit form<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_qyx_m4v_zfc\">\n <li class=\"li\">When the audit is for a stockroom, the Aisle and space field appears on the audit form in the Enterprise Asset Workspace.</li>\n </ul></li>\n <li class=\"li\">Custom Firmware CPE mapping in the Enterprise Asset Management Content Service<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_zn2_n4v_zfc\">\n <li class=\"li\">The Custom Firmware CPE mapping option enables you to opt in to the Enterprise Asset Management Content Service to improve the normalization process.</li>\n <li class=\"li\">The Exclude from content service option on the Custom firmware CPE mapping form enables you to exclude these transactions from being shared with the Content Service.</li>\n </ul></li>\n <li class=\"li\">Columns for OT entity and Parent asset attribute in the bulk import templates<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_it1_44v_zfc\">\n <li class=\"li\">The bulk import templates include the OT entity and Parent asset attribute columns</li>\n <li class=\"li\">When the OT Asset Management application is activated, you can bulk import hardware assets and models in both the Enterprise Asset Workspace and the OT Asset Workspace only if the OT entity column is marked as\n TRUE.</li>\n <li class=\"li\">With the Parent asset attribute, you can choose to identify the parent of a child asset using either the asset tag, serial number, or MAC address.</li>\n </ul></li>\n <li class=\"li\">OT entity column in the Advanced Shipment Notification template<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_epg_p4v_zfc\">\n <li class=\"li\">The Advanced Shipment Notification template includes the OT entity column. When this column is set to TRUE for hardware models, it creates OT hardware assets in the OT Asset Workspace.</li>\n </ul></li>\n <li class=\"li\">Hardware Asset Reclamation Lines tab on OT hardware asset reclamation requests<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_tr4_p4v_zfc\">\n <li class=\"li\">When a reclamation request for an OT hardware asset is created, a hardware reclamation request line is generated and displayed on the Hardware Asset Reclamation Lines tab in the OT Asset Workspace.</li>\n </ul></li>\n <li class=\"li\">OT stock rule check box on the Stock rule form<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_nh1_q4v_zfc\">\n <li class=\"li\">The OT stock rule check box appears on the stock rule form only for hardware models in both the OT Asset Workspace and Enterprise Asset Workspace. However, only the OT asset manager can select or clear this check\n box in the OT Asset Workspace. The OT stock rule check box indicates whether the stock rule was created in the OT Asset Workspace.</li>\n </ul></li>\n <li class=\"li\">Bulk import instructions for assets<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_z33_q4v_zfc\">\n <li class=\"li\">The Bulk import instructions option that appears on the contextual sidebar provides guidance on assigning a parent asset when importing assets in bulk.</li>\n </ul></li>\n <li class=\"li\">Report table field values on the TCO comparative report<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_ewk_q4v_zfc\">\n <li class=\"li\">The Report table field on the TCO comparative report shows the Hardware option in the OT Asset Workspace.</li>\n </ul></li>\n <li class=\"li\">Renamed the Pick task required field in the Stockroom details form<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_yp4_q4v_zfc\">\n <li class=\"li\">The Pick task required field in the Stockroom details form has been renamed Warehouse tasks required. This field supports enabling both the Asset put away task and the Asset pick task for the stockroom in the\n Hardware Asset Workspace.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.3 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-itam-enterprise-asset-mgmt__latest-store-rn-itam-enterprise-asset-mgmt\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_kbn_hsm_nfc\">\n <li class=\"li\">State/Substate Case Sensitivity in Bulk Import: Bulk import now correctly handles state and substate values regardless of letter case (lower case, UPPER CASE, or mixed case), preventing import failures.</li>\n <li class=\"li\">Validation Messaging for Validate classification on model in Bulk Import: Bulk import now presents the specific field identified by the business rule with the message Category of classification code must match the\n category of the model or be a parent of the model's category instead of a generic failure message.</li>\n <li class=\"li\">Classification Column in EAM Workspace Model List View: The model list in the EAM Workspace now displays the Classification column, improving model visibility and filtering.</li>\n <li class=\"li\">Bulk Import Data Truncation Issues: Bulk import no longer crops values in the Stockroom, Location, Model Comments, and Model Name columns when they exceed 40 characters, and model records with names longer than 40\n characters can now be inserted successfully.</li>\n <li class=\"li\">Location Mandatory Enforcement in Classic UI: The application now correctly enforces the Location field as required when an asset's state is set to In use' in the Classic UI. In addition, the application no longer\n throws the Mandatory true not set on field location: cross-scope access denied error.</li>\n <li class=\"li\">Invalid Consumable Model State Transition: The system now prohibits you from changing a consumable model from 'In Production' to 'Build' when assets are present, displaying the Assets are present so status cannot be\n changed to build. error message.</li>\n <li class=\"li\">Missing New Button for OT Asset Manager in Hardware Asset Tab: OT Asset Managers now see the New button on the Hardware tab within the OTAM workspace when viewing a stockroom, matching the availability in the\n Enterprise Assets tab.</li>\n <li class=\"li\">Blank Page on Recall Order Open Record Button: Clicking the Open Record button on the Recall Order field under Enterprise Recalled Assets now correctly navigates to the associated recall order record instead of\n displaying a blank page.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.2 - May 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Theming issues for the UI.</li>\n <li class=\"li\">Showing the mac address sync property in admin center.</li>\n <li class=\"li\">Missing lifecycle column to content table.</li>\n <li class=\"li\">The knowledge article links for Instant Publish and Instant retire flows from platform.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.1 - March 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Missing details are added in the asset form for "Enterprise" model category form in line with other industry model categories for improved consistency.</li>\n <li class=\"li\">Validation rules have been applied to ensure only permitted asset state-substate combinations are assigned during bulk imports.</li>\n <li class=\"li\">Compatibility issues with the sn_risk_heatmap plugin have been resolved, ensuring proper loading of the Risk Heatmap in Enterprise Model Management.</li>\n <li class=\"li\">The label calculated lifecycle formula was updated across all UI components.</li>\n <li class=\"li\">The correct validation error messages are now displayed in the "Error Message" field in Classification Import Staging for better troubleshooting.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Hardware assets can be managed through EAM flows when OTAM is installed.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Added a declarative action button titled "New Pallet Assets" on the "Assets" tab (alm_asset) and "New Pallet Models" on the "Models" tab (cmdb_model), respectively.</li>\n <li class=\"li\">For disposal order, modified the qualifier to filter on assets that are in the same stockroom as disposal order stockroom; assets that are in substates pending resale, pending disposal, pending repair, and bugive; and\n for consumables that have the Planned for Disposal field set to True.</li>\n <li class=\"li\">Bulk import will now import reference fields that are not case-sensitive.</li>\n <li class=\"li\">Location field is now set as required for assets that are in "In use" state.</li>\n </ul>\n </li>\n <li class=\"li\">Removed: Removed the The "Pallet" tabs from Model management and Asset estate modules.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.3 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">The Ability to import even if the string in the Bulk Import Excel does not have the same case as the database string.</li>\n <li class=\"li\">The location field is mandatory when the asset state is in the "In Use" state.</li>\n <li class=\"li\">The New button on the Maintenance plan.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.2 - October 2024</dt>\n <dd class=\"dd\">Fixed: A reclaim task should be created after completing the deploy task in an enterprise asset refresh.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.2 - October 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_lxs_3fw_vcc\">\n <li class=\"li\">The asset State and Substate fields should be marked editable after the asset is received from an enterprise asset request.</li>\n <li class=\"li\">After being assigned to a user, the consumable asset's state should be set to Consumed instead of In Use.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.1 - September 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">After the model is published in the Swedish language, the Manufacturer should be included in the Name field on the catalog item.</li>\n <li class=\"li\">The part requirement should be marked as delivered after the pick task is closed.</li>\n <li class=\"li\">When the consumable is assigned to a user from the consume action button, the state should be Consumed.</li>\n <li class=\"li\">Asset state and substate should be editable once the asset is received from the enterprise stock order.</li>\n <li class=\"li\">Creating the new maintenance plan for the OT workspace.</li>\n <li class=\"li\">Indoor mapping for assets demo data has been updated</li>\n </ul></li>\n <li class=\"li\">Removed: "Child" resource category from Enterprise asset management licensing.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.0 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Define calibration attributes on models and assets to enable the scheduling and execution and track the progress and results.</li>\n <li class=\"li\">Create new personalized workspaces and roles for Facility, Healthcare, and Operational Technology (OT).</li>\n <li class=\"li\">Request repair of assets that are defective or pending repair by using the Repair flow.</li>\n <li class=\"li\">Return the assets that you have in your personal stockroom to a different stockroom by creating a drop off task</li>\n <li class=\"li\">Pick assets in your stockroom easily for sourcing, enterprise asset requests, and enterprise asset refresh workflows by enabling the pick task for your stockroom.</li>\n <li class=\"li\">Enable users of Field Service Management Pro or Field Service Management Enterprise to utilize the Planned Work Management application's functionality to manage work plans from within the Enterprise Asset\n Workspace.</li>\n <li class=\"li\">Manage the complete life cycle of enterprise models efficiently by applying calculated model life-cycle templates.</li>\n <li class=\"li\">Onboard multiple assets at one go by creating onboarding orders in the Enterprise Asset Workspace.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.0 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Created a new schedule job for counting the number of assets and insert in asset usage tables.</li>\n <li class=\"li\">Seed the subscription unit ratios for the OT resource categories in the license resource category table and map OT model categories to OT resource categories.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">The reading of the location detail of the start and end markers of a segment in the geo map popup.</li>\n <li class=\"li\">The Enterprise Technician role should have access to the work order and work order tasks tabs in the work management module.</li>\n <li class=\"li\">The reading of the location details from the map for the start marker or end marker for the segment.</li>\n <li class=\"li\">The asset field on a loaner prepare task should persist after closing the prepare task.</li>\n <li class=\"li\">Security ACLs.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.1 - March 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Asset Creation Notification Fix: Fixed an issue where unwanted warning messages appeared during the creation of pre-assembled assets using demo models.</li>\n <li class=\"li\">Procurement Model Updates: Corrected the purchase order state for received orders under the procurement model, updating order management accuracy.</li>\n <li class=\"li\">Access Management for EAM: Restored access rights to EAM Manager and EAM Admin for managing related lists of vendor data import rows, ensuring proper data management and oversight.</li>\n <li class=\"li\">Demo Data Corrections: Addressed missing expense lines and asset data for TCO demo data, ensuring completeness and accuracy of demo data for TCO.</li>\n <li class=\"li\">Asset Disposal Process Update: Introduced the ability to release add-on assets from pre-assembled assets in the verify task of disposal orders.</li>\n <li class=\"li\">Dashboard Access Improvements: Resolved access errors in the Procurement Overview Dashboard and TCO Dashboard.</li>\n <li class=\"li\">TCO Configuration Optimization: Removed non-EAM task rate cards from the default seeded rate card list under TCO configuration in the admin center, simplifying rate card management.</li>\n <li class=\"li\">Resale Order Functionality: Assets in a Retired state can now be added to resale orders, expanding the options for asset disposition.</li>\n <li class=\"li\">Linear Asset Creation Error Fix: Corrected an error related to missing End of Useful Life information when creating a new linear asset.</li>\n <li class=\"li\">Work Order Task Creation Fix: Fixed errors in the All Related Tasks related list for assets during the creation of work order tasks.</li>\n <li class=\"li\">Fixed empty ACLs by adding EAM roles.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New features:<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_b4l_nxm_21c\">\n <li class=\"li\">Asset total cost of ownership (Asset TCO)</li>\n <li class=\"li\">Multi-asset onboarding playbook</li>\n <li class=\"li\">Asset hierarchy</li>\n <li class=\"li\">Consolidated tasks list on an asset record</li>\n <li class=\"li\">Work management changes</li>\n <li class=\"li\">Work order tasks in the mobile agent application</li>\n <li class=\"li\">Admin center</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.1 - January 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Add EAM roles to empty ACLs.</li>\n <li class=\"li\">Consumable asset should be created when it is received from a manually created Purchase Order.</li>\n <li class=\"li\">Consumable received from an Enterprise Stock Order is now created with a corresponding enterprise model category.</li>\n <li class=\"li\">Assets with retired state should not be available for addition into a resale order catalog request.</li>\n <li class=\"li\">Remove model component ID from a child asset that was released from its user-assembled asset during disposal.</li>\n <li class=\"li\">When assets in a pallet are disposed/resold and the pallet asset itself is cancelled during the verify task (excluded from disposal flow), the pallet asset should be cleared from the parent fields on the\n disposed/resold assets.</li>\n <li class=\"li\">Stockroom should be populated when a consumable child asset of a user-assembled asset is swapped out.</li>\n <li class=\"li\">Asset field should be populated in show xml for move order task.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Enterprise Asset Technician can view model classification on Model record.</li>\n <li class=\"li\">Both geo map and indoor map icons are displayed in the right contextual panel inside the asset form.</li>\n <li class=\"li\">Opening the activity log control is not available on the Work order task.</li>\n <li class=\"li\">Asset state and substate should be editable once the asset is received.</li>\n <li class=\"li\">User-assembled asset state should not be moved out of the Build state before assembling required child assets.</li>\n <li class=\"li\">When disposing of a pre-assembled asset with add-ons, the add-on assets should be released from the parent asset once the verified task has been closed.</li>\n <li class=\"li\">Creating an asset from the pre-assembled model should always populate the asset type as "Pre-assembled".</li>\n <li class=\"li\">Addition of location field to all enterprise asset catalog items in demo data.</li>\n <li class=\"li\">Report View ACLs.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.2 - September 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_yld_nbb_qyb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_kyq_rbb_qyb\">\n <li class=\"li\">After EAM is installed, user is blocked from entering Work Management module in Enterprise Asset Workspace even when following the documented Field Service configuration.</li>\n <li class=\"li\">Performance issues in Assets and Models Bulk Import due to inefficient indexing in cmdb_model and import staging tables.</li>\n <li class=\"li\">Import operation on disposal or resale order gets stuck in a pending state.</li>\n <li class=\"li\">Enterprise Asset Manager cannot perform Advance Shipment Notifications actions.</li>\n <li class=\"li\">User with Enterprise Asset Technician (sn_eam.enterprise_asset_technician) role only and without wm_agent role is unable to view the Asset Tasks in the Asset Estate module.</li>\n <li class=\"li\">Additional demo data added.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.1 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_c5j_mkr_dyb\">\n <li class=\"li\">Linear assets and integration with Google Maps (Requires Google Maps key).</li>\n <li class=\"li\">Integration with WSD Indoor Maps to visual assets (Requires indoor mapping apps from WSD).</li>\n <li class=\"li\">Asset onboarding flow.</li>\n <li class=\"li\">Asset move flow.</li>\n <li class=\"li\">Granular location data model.</li>\n <li class=\"li\">Utility to import assets and models in bulk.</li>\n <li class=\"li\">New updated stockroom UI.</li>\n <li class=\"li\">Support for stockroom distribution channels.</li>\n <li class=\"li\">Stockroom support for service locations.</li>\n <li class=\"li\">Integration with shipment carriers.</li>\n <li class=\"li\">Shipment tracking is integrated with all shipment tasks and all workflows.</li>\n <li class=\"li\">Simplification of multiple model components creation in a single UI.</li>\n <li class=\"li\">Model classification change to support for multiple tiers.</li>\n <li class=\"li\">Update of risk scores, exception at asset level.</li>\n <li class=\"li\">Contract module in Enterprise asset workspace.</li>\n <li class=\"li\">Contract renewal flows.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - March 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Asset eligible for refresh card is loading empty even if the records exist.</li>\n <li class=\"li\">Enterprise Asset Technician (sn_eam.enterprise_asset_technician)does not have access to deploy and refresh reclaim tasks in the Enterprise Asset Refresh order.</li>\n <li class=\"li\">Performance issue with the Enterprise Asset Management Workspace when creating an Asset from any of the tabs.</li>\n <li class=\"li\">Adding model component attributes columns (Required, Hot swappable, Repairable) to the child assets related list.</li>\n <li class=\"li\">Creation of an enterprise model is throwing error ""Unrelated Model Category Selected, Record not saved""</li>\n <li class=\"li\">All consumable records are getting released for Pre-assembled assets irrespective of the Required attribute being set to true for a consumable model component.</li>\n <li class=\"li\">Performing normalization for an already normalized model is marking the model as manually normalized</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-itam-enterprise-asset-mgmt__ul_gw3_wjw_hwb\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Work management</li>\n <li class=\"li\">Parts sourcing</li>\n <li class=\"li\">Reclamation workflow</li>\n <li class=\"li\">Resale workflow</li>\n <li class=\"li\">Advance shipment notifications</li>\n <li class=\"li\">Model substitutes support for asset swaps</li>\n <li class=\"li\">RFID Integration</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.3 - March 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Asset eligible for refresh card is loading empty even if the records exist.</li>\n <li class=\"li\">Enterprise Asset Technician (sn_eam.enterprise_asset_technician) does not have access to deploy and refresh reclaim tasks in the Enterprise Asset Refresh order.</li>\n <li class=\"li\">Performance issue with the Enterprise Asset Management Workspace when creating an Asset.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - January 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixes for upgrading Expanded Model and Asset Classes (sn_ent) complex assets compatible with EAM once the EAM app is installed.</li>\n <li class=\"li\">Fixed security issues for EAM Workspace Dashboard reports.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - September 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixes for:<ul class=\"ul\">\n <li class=\"li\">Recall Flow</li>\n <li class=\"li\">Lease Contract Expiration Flow Stage</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2022</dt>\n <dd class=\"dd\"><p class=\"p\">ServiceNow Enterprise Asset Management (EAM) automates the end-to-end lifecycle of physical business assets. Organizations rely on a range of assets to operate, from revenue-generating frontline items to back-office\n equipment. Understand what you own, where it is, and how it is being used. Make data-driven financial and operational decisions to help maximize the return on enterprise assets while mitigating business risk. Control the\n entire lifecycle from planning through retirement. Asset managers can streamline tasks with prescriptive workflows, including acquire-to-deploy processes, reservations, recalls, and RMA orders. End users can request items\n directly from the asset catalogue. Mirror real-world environments by using multi-component and hierarchical asset models. ServiceNow EAM enables organizations to maintain data accuracy, create auditable records, and leverage\n useful enterprise asset life. Operate asset warehouses efficiently and optimize stock levels for your organization with inventory management capabilities like stock rules, bulk orders, transfers, and mobile scanning. Empower\n asset managers with tools to improve balance sheet by avoiding stockouts without carrying excess inventory. When enterprise assets are nearing the end of useful life, ServiceNow EAM will manage your asset refresh cycles,\n lease-end decisions, and disposal certificates.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
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} | # Enterprise Asset Management release notes
Version history for the ITAM Enterprise Asset Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.0 - August 2025
* New in the Zurich release:
+ Organize your assets into hierarchical asset groups to manage your complex asset ecosystems
- Organize assets into logical groups and subgroups to represent their dependencies and operational relationships. Use a dependency map to visualize the entire structure of the asset hierarchy, making it easy to see
all the subgroups and assets within each asset group.
+ Inspect the condition of enterprise assets to determine their health and ensure reliability
- Define condition attributes for enterprise models and assets and associate these attributes with templates to identify any potential issues throughout the asset life cycle. Enable scoring in the templates to
calculate asset condition scores to determine whether an asset passes or fails the evaluation. Schedule asset condition evaluations via maintenance plans or work orders. View comprehensive reports on the asset
condition outcomes on dashboards across your organization.
+ Optimize your operations with asset performance reports
- Track the past performance of assets and get notified about trends, threshold breaches, or anomalies based on their location, model category, model, or classification. This tracking helps improve asset availability
according to ISO standards.
+ Monitor supply and demand of assets in a stockroom with detailed inventory reports
- Track and manage stockrooms efficiently by evaluating the inventory reports in the Inventory view of the Enterprise Asset Workspace. These reports help you:
* Find replacement options or spare part availability for assets that are in use, being repaired, or in maintenance
* Quickly identify shortages and align current demand in your stockroom with both current and incoming supply
* Analyze the supply to meet open demand across all stockrooms or locations
+ Achieve faster diagnostics and improved maintenance efficiency with standardized failure and resolution codes
- Enable technicians to record predefined failure reasons and resolution steps with configurable codes. You can create, update, and import these codes through spreadsheets in the Admin center of the Enterprise Asset
Workspace. In the Repair flow, these codes help technicians record the reason for the specific issue with the asset and the appropriate solution for repairing it.
+ Manage OT hardware models and assets in the OT Asset Workspace
- Enable OT asset managers to view and fulfill requests for OT hardware assets in the OT Asset Workspace. The reports and dashboards in the OT Asset workspace include OT hardware models, assets, and requests. The
following OT Asset Management workflows and features now provide support for OT hardware assets and models, in addition to the workflows and features that continue to support them from the Yokohama release:
* Bulk import
* Asset reclamation
* Advanced Shipment Notification (ASN)
* Asset audits
* Total Cost of Ownership (TCO)
* Lease contract
* Risk
* Resale
* Loaner
* Move
* Recall
* Stock rule
+ Remediate unsuccessful enterprise asset calibrations
- Remediate failed calibration events by initiating new work orders and corresponding work order tasks for those events. When you select the option to remediate a failed calibration event, you can choose an
appropriate work order template to generate a new work order with at least one work order task. The work order and work order task are auto-populated with the asset that you want to calibrate, the location of that
asset, the original work order, and all mandatory fields. In addition, the original and new calibration events and their corresponding tasks are linked together through the Parent field for full traceability.
+ Measure calibration tolerance conformance by using additional value types
- Use the following additional value types to compare your calibration measurements against the corresponding tolerances that you define:
* Range
* Less than
* Greater than
- In addition, use the True/False value type to assess the qualitative elements of your calibrations.
+ Manage unique identifiers for enterprise assets using CI identification rules
- Define required and unique fields on asset records by creating identification rules on associated CI classes in the Identification and Reconciliation engine (IRE). When you create an asset whose model category is
linked to a CI class with an identification rule, you should provide details for at least one of the fields, such as Asset tag, Serial number, and MAC address, that uniquely identify the asset.
+ Drop off and receive assets at a stockroom by using the ServiceNow Mobile Agent application
- Return the assets that you have in your personal stockroom to a different stockroom by creating a Drop off task using the ServiceNow Mobile Agent application. The asset manager of the destination stockroom receives
the assets that you dropped off through a Receive task. The asset manager then verifies the received assets and closes the Drop off task using the Mobile Agent application. Note: Starting with the Xanadu release, you
could create Drop off and Receive tasks in the Enterprise Asset Workspace. However, now you can also use the Mobile Agent application for the same purpose.
+ Receive shipment assets at a stockroom through the streamlined and unified receiving process
- Receive assets from any workflow directly at the stockroom using the unified receiving functionality in the following workspaces:
* Enterprise Asset Workspace
* OT Asset Workspace
* Medical Asset Workspace
* Facility Asset Workspace
- This standardized receiving process reduces the time spent on receiving assets. By requiring each asset to be assigned a unique identifier when received at the stockroom, the quality of asset data also
improves.
- You can receive assets in bulk by using a template. Additionally, you can view the results and validation comments in the staging table. During this process, the system handles existing assets, creates new ones as
needed, and performs comprehensive validations.
+ Track asset movement from the receiving bay to an aisle-space in the stockroom
- Move assets from the receiving bay to their designated aisle and space and improve asset tracking and inventory management by using the Asset put away feature. This task can be performed via the Enterprise Asset
Workspace or ServiceNow Agent application.
* UI changes
+ Coral theme
- Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to improve your
user experience. A dark theme option is available for web and mobile experiences.
+ Asset performance dashboard in the Asset analytics view
- The Asset performance dashboard in the Asset analytics view of the Enterprise Asset Workspace includes scorecards for Availability, Mean time to repair device (MTTR), and Mean time between failures (MTBF).
- The Asset availability and related KPIs report and the Asset total time spent report are displayed in the contextual sidebar of the asset form.
+ Stock orders and Transfer orders tabs for stock rules in Enterprise Asset Workspace
- The Stock orders tab on a stock rule shows all the stock orders that were created using that specific stock rule. The Transfer orders tab on a stock rule lists all the transfer orders that were generated using that
particular stock rule.
+ Inventory availability tab on the asset form in the Enterprise Asset Workspace
- The Inventory availability tab on the asset form lists all available replacement assets and parts or their substitutes in local and remote stockrooms. The Purchase lead time column displays the average number of
days that it would take to procure a new asset through a new purchase order.
+ Failure and resolution list in the Admin center
- The Failure and resolution list in the Admin center of the Enterprise Asset Workspace provides options to create, update, and import failure and resolution codes.
+ Failure code and Resolution code fields on repair order task forms
- The Failure code and Resolution code fields appear on repair order task forms. As an asset technician, you can do the following:
* On the Troubleshoot asset task form, select a predefined code in the Failure code field.
* On the Repair asset task form, select predefined codes in both the Failure code and Resolution code fields.
* On the Evaluate asset task form and the Repair order line form, only view the failure code and resolution code selected in the previous tasks.
+ Location field on the work order and work order task forms for linear assets
- For a linear asset, the Location field on the work order and work order task forms in the Enterprise Asset Workspace shows a pencil icon (). Selecting this icon opens a map where you can select a marker location
between the start and end markers.
+ Acknowledge Recall button and Enterprise Recall Tasks tab
- When an enterprise recall order is created in the Enterprise Asset Workspace, the Acknowledge Recall button appears. When you select this button, an Acknowledgment task is generated and listed under the Enterprise
Recall Tasks tab to confirm whether you want to continue with the recall process.
+ Aisle and space field on the stockroom audit form
- When the audit is for a stockroom, the Aisle and space field appears on the audit form in the Enterprise Asset Workspace.
+ Custom Firmware CPE mapping in the Enterprise Asset Management Content Service
- The Custom Firmware CPE mapping option enables you to opt in to the Enterprise Asset Management Content Service to improve the normalization process.
- The Exclude from content service option on the Custom firmware CPE mapping form enables you to exclude these transactions from being shared with the Content Service.
+ Columns for OT entity and Parent asset attribute in the bulk import templates
- The bulk import templates include the OT entity and Parent asset attribute columns
- When the OT Asset Management application is activated, you can bulk import hardware assets and models in both the Enterprise Asset Workspace and the OT Asset Workspace only if the OT entity column is marked as
TRUE.
- With the Parent asset attribute, you can choose to identify the parent of a child asset using either the asset tag, serial number, or MAC address.
+ OT entity column in the Advanced Shipment Notification template
- The Advanced Shipment Notification template includes the OT entity column. When this column is set to TRUE for hardware models, it creates OT hardware assets in the OT Asset Workspace.
+ Hardware Asset Reclamation Lines tab on OT hardware asset reclamation requests
- When a reclamation request for an OT hardware asset is created, a hardware reclamation request line is generated and displayed on the Hardware Asset Reclamation Lines tab in the OT Asset Workspace.
+ OT stock rule check box on the Stock rule form
- The OT stock rule check box appears on the stock rule form only for hardware models in both the OT Asset Workspace and Enterprise Asset Workspace. However, only the OT asset manager can select or clear this check
box in the OT Asset Workspace. The OT stock rule check box indicates whether the stock rule was created in the OT Asset Workspace.
+ Bulk import instructions for assets
- The Bulk import instructions option that appears on the contextual sidebar provides guidance on assigning a parent asset when importing assets in bulk.
+ Report table field values on the TCO comparative report
- The Report table field on the TCO comparative report shows the Hardware option in the OT Asset Workspace.
+ Renamed the Pick task required field in the Stockroom details form
- The Pick task required field in the Stockroom details form has been renamed Warehouse tasks required. This field supports enabling both the Asset put away task and the Asset pick task for the stockroom in the
Hardware Asset Workspace.
#### Version 8.1.3 - June 2025
* Fixed:
+ State/Substate Case Sensitivity in Bulk Import: Bulk import now correctly handles state and substate values regardless of letter case (lower case, UPPER CASE, or mixed case), preventing import failures.
+ Validation Messaging for Validate classification on model in Bulk Import: Bulk import now presents the specific field identified by the business rule with the message Category of classification code must match the
category of the model or be a parent of the model's category instead of a generic failure message.
+ Classification Column in EAM Workspace Model List View: The model list in the EAM Workspace now displays the Classification column, improving model visibility and filtering.
+ Bulk Import Data Truncation Issues: Bulk import no longer crops values in the Stockroom, Location, Model Comments, and Model Name columns when they exceed 40 characters, and model records with names longer than 40
characters can now be inserted successfully.
+ Location Mandatory Enforcement in Classic UI: The application now correctly enforces the Location field as required when an asset's state is set to In use' in the Classic UI. In addition, the application no longer
throws the Mandatory true not set on field location: cross-scope access denied error.
+ Invalid Consumable Model State Transition: The system now prohibits you from changing a consumable model from 'In Production' to 'Build' when assets are present, displaying the Assets are present so status cannot be
changed to build. error message.
+ Missing New Button for OT Asset Manager in Hardware Asset Tab: OT Asset Managers now see the New button on the Hardware tab within the OTAM workspace when viewing a stockroom, matching the availability in the
Enterprise Assets tab.
+ Blank Page on Recall Order Open Record Button: Clicking the Open Record button on the Recall Order field under Enterprise Recalled Assets now correctly navigates to the associated recall order record instead of
displaying a blank page.
#### Version 8.1.2 - May 2025
* Fixed:
+ Theming issues for the UI.
+ Showing the mac address sync property in admin center.
+ Missing lifecycle column to content table.
+ The knowledge article links for Instant Publish and Instant retire flows from platform.
#### Version 8.1.1 - March 2025
* Fixed:
+ Missing details are added in the asset form for "Enterprise" model category form in line with other industry model categories for improved consistency.
+ Validation rules have been applied to ensure only permitted asset state-substate combinations are assigned during bulk imports.
+ Compatibility issues with the sn\_risk\_heatmap plugin have been resolved, ensuring proper loading of the Risk Heatmap in Enterprise Model Management.
+ The label calculated lifecycle formula was updated across all UI components.
+ The correct validation error messages are now displayed in the "Error Message" field in Classification Import Staging for better troubleshooting.
#### Version 8.1.0 - February 2025
* New: Hardware assets can be managed through EAM flows when OTAM is installed.
* Fixed:
+ Added a declarative action button titled "New Pallet Assets" on the "Assets" tab (alm\_asset) and "New Pallet Models" on the "Models" tab (cmdb\_model), respectively.
+ For disposal order, modified the qualifier to filter on assets that are in the same stockroom as disposal order stockroom; assets that are in substates pending resale, pending disposal, pending repair, and bugive; and
for consumables that have the Planned for Disposal field set to True.
+ Bulk import will now import reference fields that are not case-sensitive.
+ Location field is now set as required for assets that are in "In use" state.
* Removed: Removed the The "Pallet" tabs from Model management and Asset estate modules.
#### Version 7.0.3 - November 2024
* Fixed:
+ The Ability to import even if the string in the Bulk Import Excel does not have the same case as the database string.
+ The location field is mandatory when the asset state is in the "In Use" state.
+ The New button on the Maintenance plan.
#### Version 7.0.2 - October 2024
Fixed: A reclaim task should be created after completing the deploy task in an enterprise asset refresh.
#### Version 6.1.2 - October 2024
* Fixed:
+ The asset State and Substate fields should be marked editable after the asset is received from an enterprise asset request.
+ After being assigned to a user, the consumable asset's state should be set to Consumed instead of In Use.
#### Version 7.0.1 - September 2024
* Fixed:
+ After the model is published in the Swedish language, the Manufacturer should be included in the Name field on the catalog item.
+ The part requirement should be marked as delivered after the pick task is closed.
+ When the consumable is assigned to a user from the consume action button, the state should be Consumed.
+ Asset state and substate should be editable once the asset is received from the enterprise stock order.
+ Creating the new maintenance plan for the OT workspace.
+ Indoor mapping for assets demo data has been updated
* Removed: "Child" resource category from Enterprise asset management licensing.
#### Version 7.0.0 - August 2024
* New:
+ Define calibration attributes on models and assets to enable the scheduling and execution and track the progress and results.
+ Create new personalized workspaces and roles for Facility, Healthcare, and Operational Technology (OT).
+ Request repair of assets that are defective or pending repair by using the Repair flow.
+ Return the assets that you have in your personal stockroom to a different stockroom by creating a drop off task
+ Pick assets in your stockroom easily for sourcing, enterprise asset requests, and enterprise asset refresh workflows by enabling the pick task for your stockroom.
+ Enable users of Field Service Management Pro or Field Service Management Enterprise to utilize the Planned Work Management application's functionality to manage work plans from within the Enterprise Asset
Workspace.
+ Manage the complete life cycle of enterprise models efficiently by applying calculated model life-cycle templates.
+ Onboard multiple assets at one go by creating onboarding orders in the Enterprise Asset Workspace.
#### Version 6.1.0 - May 2024
* New:
+ Created a new schedule job for counting the number of assets and insert in asset usage tables.
+ Seed the subscription unit ratios for the OT resource categories in the license resource category table and map OT model categories to OT resource categories.
* Fixed:
+ The reading of the location detail of the start and end markers of a segment in the geo map popup.
+ The Enterprise Technician role should have access to the work order and work order tasks tabs in the work management module.
+ The reading of the location details from the map for the start marker or end marker for the segment.
+ The asset field on a loaner prepare task should persist after closing the prepare task.
+ Security ACLs.
#### Version 6.0.1 - March 2024
* Fixed:
+ Asset Creation Notification Fix: Fixed an issue where unwanted warning messages appeared during the creation of pre-assembled assets using demo models.
+ Procurement Model Updates: Corrected the purchase order state for received orders under the procurement model, updating order management accuracy.
+ Access Management for EAM: Restored access rights to EAM Manager and EAM Admin for managing related lists of vendor data import rows, ensuring proper data management and oversight.
+ Demo Data Corrections: Addressed missing expense lines and asset data for TCO demo data, ensuring completeness and accuracy of demo data for TCO.
+ Asset Disposal Process Update: Introduced the ability to release add-on assets from pre-assembled assets in the verify task of disposal orders.
+ Dashboard Access Improvements: Resolved access errors in the Procurement Overview Dashboard and TCO Dashboard.
+ TCO Configuration Optimization: Removed non-EAM task rate cards from the default seeded rate card list under TCO configuration in the admin center, simplifying rate card management.
+ Resale Order Functionality: Assets in a Retired state can now be added to resale orders, expanding the options for asset disposition.
+ Linear Asset Creation Error Fix: Corrected an error related to missing End of Useful Life information when creating a new linear asset.
+ Work Order Task Creation Fix: Fixed errors in the All Related Tasks related list for assets during the creation of work order tasks.
+ Fixed empty ACLs by adding EAM roles.
#### Version 6.0.0 - February 2024
* New features:
+ Asset total cost of ownership (Asset TCO)
+ Multi-asset onboarding playbook
+ Asset hierarchy
+ Consolidated tasks list on an asset record
+ Work management changes
+ Work order tasks in the mobile agent application
+ Admin center
#### Version 5.1.1 - January 2024
* Fixed:
+ Add EAM roles to empty ACLs.
+ Consumable asset should be created when it is received from a manually created Purchase Order.
+ Consumable received from an Enterprise Stock Order is now created with a corresponding enterprise model category.
+ Assets with retired state should not be available for addition into a resale order catalog request.
+ Remove model component ID from a child asset that was released from its user-assembled asset during disposal.
+ When assets in a pallet are disposed/resold and the pallet asset itself is cancelled during the verify task (excluded from disposal flow), the pallet asset should be cleared from the parent fields on the
disposed/resold assets.
+ Stockroom should be populated when a consumable child asset of a user-assembled asset is swapped out.
+ Asset field should be populated in show xml for move order task.
#### Version 5.1.0 - November 2023
* Fixed:
+ Enterprise Asset Technician can view model classification on Model record.
+ Both geo map and indoor map icons are displayed in the right contextual panel inside the asset form.
+ Opening the activity log control is not available on the Work order task.
+ Asset state and substate should be editable once the asset is received.
+ User-assembled asset state should not be moved out of the Build state before assembling required child assets.
+ When disposing of a pre-assembled asset with add-ons, the add-on assets should be released from the parent asset once the verified task has been closed.
+ Creating an asset from the pre-assembled model should always populate the asset type as "Pre-assembled".
+ Addition of location field to all enterprise asset catalog items in demo data.
+ Report View ACLs.
#### Version 5.0.2 - September 2023
* Fixed:
+ After EAM is installed, user is blocked from entering Work Management module in Enterprise Asset Workspace even when following the documented Field Service configuration.
+ Performance issues in Assets and Models Bulk Import due to inefficient indexing in cmdb\_model and import staging tables.
+ Import operation on disposal or resale order gets stuck in a pending state.
+ Enterprise Asset Manager cannot perform Advance Shipment Notifications actions.
+ User with Enterprise Asset Technician (sn\_eam.enterprise\_asset\_technician) role only and without wm\_agent role is unable to view the Asset Tasks in the Asset Estate module.
+ Additional demo data added.
#### Version 5.0.1 - August 2023
* New:
+ Linear assets and integration with Google Maps (Requires Google Maps key).
+ Integration with WSD Indoor Maps to visual assets (Requires indoor mapping apps from WSD).
+ Asset onboarding flow.
+ Asset move flow.
+ Granular location data model.
+ Utility to import assets and models in bulk.
+ New updated stockroom UI.
+ Support for stockroom distribution channels.
+ Stockroom support for service locations.
+ Integration with shipment carriers.
+ Shipment tracking is integrated with all shipment tasks and all workflows.
+ Simplification of multiple model components creation in a single UI.
+ Model classification change to support for multiple tiers.
+ Update of risk scores, exception at asset level.
+ Contract module in Enterprise asset workspace.
+ Contract renewal flows.
#### Version 4.0.1 - March 2023
* Fixed:
+ Asset eligible for refresh card is loading empty even if the records exist.
+ Enterprise Asset Technician (sn\_eam.enterprise\_asset\_technician)does not have access to deploy and refresh reclaim tasks in the Enterprise Asset Refresh order.
+ Performance issue with the Enterprise Asset Management Workspace when creating an Asset from any of the tabs.
+ Adding model component attributes columns (Required, Hot swappable, Repairable) to the child assets related list.
+ Creation of an enterprise model is throwing error ""Unrelated Model Category Selected, Record not saved""
+ All consumable records are getting released for Pre-assembled assets irrespective of the Required attribute being set to true for a consumable model component.
+ Performing normalization for an already normalized model is marking the model as manually normalized
#### Version 4.0.0 - February 2023
* New:
+ Work management
+ Parts sourcing
+ Reclamation workflow
+ Resale workflow
+ Advance shipment notifications
+ Model substitutes support for asset swaps
+ RFID Integration
#### Version 2.0.3 - March 2023
* Fixed:
+ Asset eligible for refresh card is loading empty even if the records exist.
+ Enterprise Asset Technician (sn\_eam.enterprise\_asset\_technician) does not have access to deploy and refresh reclaim tasks in the Enterprise Asset Refresh order.
+ Performance issue with the Enterprise Asset Management Workspace when creating an Asset.
#### Version 2.0.2 - January 2023
* Fixes for upgrading Expanded Model and Asset Classes (sn\_ent) complex assets compatible with EAM once the EAM app is installed.
* Fixed security issues for EAM Workspace Dashboard reports.
#### Version 2.0.1 - September 2022
* Fixes for:
+ Recall Flow
+ Lease Contract Expiration Flow Stage
#### Version 2.0.0 - August 2022
ServiceNow Enterprise Asset Management (EAM) automates the end-to-end lifecycle of physical business assets. Organizations rely on a range of assets to operate, from revenue-generating frontline items to back-office
equipment. Understand what you own, where it is, and how it is being used. Make data-driven financial and operational decisions to help maximize the return on enterprise assets while mitigating business risk. Control the
entire lifecycle from planning through retirement. Asset managers can streamline tasks with prescriptive workflows, including acquire-to-deploy processes, reservations, recalls, and RMA orders. End users can request items
directly from the asset catalogue. Mirror real-world environments by using multi-component and hierarchical asset models. ServiceNow EAM enables organizations to maintain data accuracy, create auditable records, and leverage
useful enterprise asset life. Operate asset warehouses efficiently and optimize stock levels for your organization with inventory management capabilities like stock rules, bulk orders, transfers, and mobile scanning. Empower
asset managers with tools to improve balance sheet by avoiding stockouts without carrying excess inventory. When enterprise assets are nearing the end of useful life, ServiceNow EAM will manage your asset refresh cycles,
lease-end decisions, and disposal certificates.
| ---
title: Enterprise Asset Management release notes
description: Version history for the ITAM Enterprise Asset Management application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - IT Asset Management release notes
---
# Enterprise Asset Management release notes
Version history for the ITAM Enterprise Asset Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.0 - August 2025
* New in the Zurich release:
+ Organize your assets into hierarchical asset groups to manage your complex asset ecosystems
- Organize assets into logical groups and subgroups to represent their dependencies and operational relationships. Use a dependency map to visualize the entire structure of the asset hierarchy, making it easy to see
all the subgroups and assets within each asset group.
+ Inspect the condition of enterprise assets to determine their health and ensure reliability
- Define condition attributes for enterprise models and assets and associate these attributes with templates to identify any potential issues throughout the asset life cycle. Enable scoring in the templates to
calculate asset condition scores to determine whether an asset passes or fails the evaluation. Schedule asset condition evaluations via maintenance plans or work orders. View comprehensive reports on the asset
condition outcomes on dashboards across your organization.
+ Optimize your operations with asset performance reports
- Track the past performance of assets and get notified about trends, threshold breaches, or anomalies based on their location, model category, model, or classification. This tracking helps improve asset availability
according to ISO standards.
+ Monitor supply and demand of assets in a stockroom with detailed inventory reports
- Track and manage stockrooms efficiently by evaluating the inventory reports in the Inventory view of the Enterprise Asset Workspace. These reports help you:
* Find replacement options or spare part availability for assets that are in use, being repaired, or in maintenance
* Quickly identify shortages and align current demand in your stockroom with both current and incoming supply
* Analyze the supply to meet open demand across all stockrooms or locations
+ Achieve faster diagnostics and improved maintenance efficiency with standardized failure and resolution codes
- Enable technicians to record predefined failure reasons and resolution steps with configurable codes. You can create, update, and import these codes through spreadsheets in the Admin center of the Enterprise Asset
Workspace. In the Repair flow, these codes help technicians record the reason for the specific issue with the asset and the appropriate solution for repairing it.
+ Manage OT hardware models and assets in the OT Asset Workspace
- Enable OT asset managers to view and fulfill requests for OT hardware assets in the OT Asset Workspace. The reports and dashboards in the OT Asset workspace include OT hardware models, assets, and requests. The
following OT Asset Management workflows and features now provide support for OT hardware assets and models, in addition to the workflows and features that continue to support them from the Yokohama release:
* Bulk import
* Asset reclamation
* Advanced Shipment Notification (ASN)
* Asset audits
* Total Cost of Ownership (TCO)
* Lease contract
* Risk
* Resale
* Loaner
* Move
* Recall
* Stock rule
+ Remediate unsuccessful enterprise asset calibrations
- Remediate failed calibration events by initiating new work orders and corresponding work order tasks for those events. When you select the option to remediate a failed calibration event, you can choose an
appropriate work order template to generate a new work order with at least one work order task. The work order and work order task are auto-populated with the asset that you want to calibrate, the location of that
asset, the original work order, and all mandatory fields. In addition, the original and new calibration events and their corresponding tasks are linked together through the Parent field for full traceability.
+ Measure calibration tolerance conformance by using additional value types
- Use the following additional value types to compare your calibration measurements against the corresponding tolerances that you define:
* Range
* Less than
* Greater than
- In addition, use the True/False value type to assess the qualitative elements of your calibrations.
+ Manage unique identifiers for enterprise assets using CI identification rules
- Define required and unique fields on asset records by creating identification rules on associated CI classes in the Identification and Reconciliation engine (IRE). When you create an asset whose model category is
linked to a CI class with an identification rule, you should provide details for at least one of the fields, such as Asset tag, Serial number, and MAC address, that uniquely identify the asset.
+ Drop off and receive assets at a stockroom by using the ServiceNow Mobile Agent application
- Return the assets that you have in your personal stockroom to a different stockroom by creating a Drop off task using the ServiceNow Mobile Agent application. The asset manager of the destination stockroom receives
the assets that you dropped off through a Receive task. The asset manager then verifies the received assets and closes the Drop off task using the Mobile Agent application. Note: Starting with the Xanadu release, you
could create Drop off and Receive tasks in the Enterprise Asset Workspace. However, now you can also use the Mobile Agent application for the same purpose.
+ Receive shipment assets at a stockroom through the streamlined and unified receiving process
- Receive assets from any workflow directly at the stockroom using the unified receiving functionality in the following workspaces:
* Enterprise Asset Workspace
* OT Asset Workspace
* Medical Asset Workspace
* Facility Asset Workspace
- This standardized receiving process reduces the time spent on receiving assets. By requiring each asset to be assigned a unique identifier when received at the stockroom, the quality of asset data also
improves.
- You can receive assets in bulk by using a template. Additionally, you can view the results and validation comments in the staging table. During this process, the system handles existing assets, creates new ones as
needed, and performs comprehensive validations.
+ Track asset movement from the receiving bay to an aisle-space in the stockroom
- Move assets from the receiving bay to their designated aisle and space and improve asset tracking and inventory management by using the Asset put away feature. This task can be performed via the Enterprise Asset
Workspace or ServiceNow Agent application.
* UI changes
+ Coral theme
- Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to improve your
user experience. A dark theme option is available for web and mobile experiences.
+ Asset performance dashboard in the Asset analytics view
- The Asset performance dashboard in the Asset analytics view of the Enterprise Asset Workspace includes scorecards for Availability, Mean time to repair device (MTTR), and Mean time between failures (MTBF).
- The Asset availability and related KPIs report and the Asset total time spent report are displayed in the contextual sidebar of the asset form.
+ Stock orders and Transfer orders tabs for stock rules in Enterprise Asset Workspace
- The Stock orders tab on a stock rule shows all the stock orders that were created using that specific stock rule. The Transfer orders tab on a stock rule lists all the transfer orders that were generated using that
particular stock rule.
+ Inventory availability tab on the asset form in the Enterprise Asset Workspace
- The Inventory availability tab on the asset form lists all available replacement assets and parts or their substitutes in local and remote stockrooms. The Purchase lead time column displays the average number of
days that it would take to procure a new asset through a new purchase order.
+ Failure and resolution list in the Admin center
- The Failure and resolution list in the Admin center of the Enterprise Asset Workspace provides options to create, update, and import failure and resolution codes.
+ Failure code and Resolution code fields on repair order task forms
- The Failure code and Resolution code fields appear on repair order task forms. As an asset technician, you can do the following:
* On the Troubleshoot asset task form, select a predefined code in the Failure code field.
* On the Repair asset task form, select predefined codes in both the Failure code and Resolution code fields.
* On the Evaluate asset task form and the Repair order line form, only view the failure code and resolution code selected in the previous tasks.
+ Location field on the work order and work order task forms for linear assets
- For a linear asset, the Location field on the work order and work order task forms in the Enterprise Asset Workspace shows a pencil icon (). Selecting this icon opens a map where you can select a marker location
between the start and end markers.
+ Acknowledge Recall button and Enterprise Recall Tasks tab
- When an enterprise recall order is created in the Enterprise Asset Workspace, the Acknowledge Recall button appears. When you select this button, an Acknowledgment task is generated and listed under the Enterprise
Recall Tasks tab to confirm whether you want to continue with the recall process.
+ Aisle and space field on the stockroom audit form
- When the audit is for a stockroom, the Aisle and space field appears on the audit form in the Enterprise Asset Workspace.
+ Custom Firmware CPE mapping in the Enterprise Asset Management Content Service
- The Custom Firmware CPE mapping option enables you to opt in to the Enterprise Asset Management Content Service to improve the normalization process.
- The Exclude from content service option on the Custom firmware CPE mapping form enables you to exclude these transactions from being shared with the Content Service.
+ Columns for OT entity and Parent asset attribute in the bulk import templates
- The bulk import templates include the OT entity and Parent asset attribute columns
- When the OT Asset Management application is activated, you can bulk import hardware assets and models in both the Enterprise Asset Workspace and the OT Asset Workspace only if the OT entity column is marked as
TRUE.
- With the Parent asset attribute, you can choose to identify the parent of a child asset using either the asset tag, serial number, or MAC address.
+ OT entity column in the Advanced Shipment Notification template
- The Advanced Shipment Notification template includes the OT entity column. When this column is set to TRUE for hardware models, it creates OT hardware assets in the OT Asset Workspace.
+ Hardware Asset Reclamation Lines tab on OT hardware asset reclamation requests
- When a reclamation request for an OT hardware asset is created, a hardware reclamation request line is generated and displayed on the Hardware Asset Reclamation Lines tab in the OT Asset Workspace.
+ OT stock rule check box on the Stock rule form
- The OT stock rule check box appears on the stock rule form only for hardware models in both the OT Asset Workspace and Enterprise Asset Workspace. However, only the OT asset manager can select or clear this check
box in the OT Asset Workspace. The OT stock rule check box indicates whether the stock rule was created in the OT Asset Workspace.
+ Bulk import instructions for assets
- The Bulk import instructions option that appears on the contextual sidebar provides guidance on assigning a parent asset when importing assets in bulk.
+ Report table field values on the TCO comparative report
- The Report table field on the TCO comparative report shows the Hardware option in the OT Asset Workspace.
+ Renamed the Pick task required field in the Stockroom details form
- The Pick task required field in the Stockroom details form has been renamed Warehouse tasks required. This field supports enabling both the Asset put away task and the Asset pick task for the stockroom in the
Hardware Asset Workspace.
#### Version 8.1.3 - June 2025
* Fixed:
+ State/Substate Case Sensitivity in Bulk Import: Bulk import now correctly handles state and substate values regardless of letter case (lower case, UPPER CASE, or mixed case), preventing import failures.
+ Validation Messaging for Validate classification on model in Bulk Import: Bulk import now presents the specific field identified by the business rule with the message Category of classification code must match the
category of the model or be a parent of the model's category instead of a generic failure message.
+ Classification Column in EAM Workspace Model List View: The model list in the EAM Workspace now displays the Classification column, improving model visibility and filtering.
+ Bulk Import Data Truncation Issues: Bulk import no longer crops values in the Stockroom, Location, Model Comments, and Model Name columns when they exceed 40 characters, and model records with names longer than 40
characters can now be inserted successfully.
+ Location Mandatory Enforcement in Classic UI: The application now correctly enforces the Location field as required when an asset's state is set to In use' in the Classic UI. In addition, the application no longer
throws the Mandatory true not set on field location: cross-scope access denied error.
+ Invalid Consumable Model State Transition: The system now prohibits you from changing a consumable model from 'In Production' to 'Build' when assets are present, displaying the Assets are present so status cannot be
changed to build. error message.
+ Missing New Button for OT Asset Manager in Hardware Asset Tab: OT Asset Managers now see the New button on the Hardware tab within the OTAM workspace when viewing a stockroom, matching the availability in the
Enterprise Assets tab.
+ Blank Page on Recall Order Open Record Button: Clicking the Open Record button on the Recall Order field under Enterprise Recalled Assets now correctly navigates to the associated recall order record instead of
displaying a blank page.
#### Version 8.1.2 - May 2025
* Fixed:
+ Theming issues for the UI.
+ Showing the mac address sync property in admin center.
+ Missing lifecycle column to content table.
+ The knowledge article links for Instant Publish and Instant retire flows from platform.
#### Version 8.1.1 - March 2025
* Fixed:
+ Missing details are added in the asset form for "Enterprise" model category form in line with other industry model categories for improved consistency.
+ Validation rules have been applied to ensure only permitted asset state-substate combinations are assigned during bulk imports.
+ Compatibility issues with the sn\_risk\_heatmap plugin have been resolved, ensuring proper loading of the Risk Heatmap in Enterprise Model Management.
+ The label calculated lifecycle formula was updated across all UI components.
+ The correct validation error messages are now displayed in the "Error Message" field in Classification Import Staging for better troubleshooting.
#### Version 8.1.0 - February 2025
* New: Hardware assets can be managed through EAM flows when OTAM is installed.
* Fixed:
+ Added a declarative action button titled "New Pallet Assets" on the "Assets" tab (alm\_asset) and "New Pallet Models" on the "Models" tab (cmdb\_model), respectively.
+ For disposal order, modified the qualifier to filter on assets that are in the same stockroom as disposal order stockroom; assets that are in substates pending resale, pending disposal, pending repair, and bugive; and
for consumables that have the Planned for Disposal field set to True.
+ Bulk import will now import reference fields that are not case-sensitive.
+ Location field is now set as required for assets that are in "In use" state.
* Removed: Removed the The "Pallet" tabs from Model management and Asset estate modules.
#### Version 7.0.3 - November 2024
* Fixed:
+ The Ability to import even if the string in the Bulk Import Excel does not have the same case as the database string.
+ The location field is mandatory when the asset state is in the "In Use" state.
+ The New button on the Maintenance plan.
#### Version 7.0.2 - October 2024
Fixed: A reclaim task should be created after completing the deploy task in an enterprise asset refresh.
#### Version 6.1.2 - October 2024
* Fixed:
+ The asset State and Substate fields should be marked editable after the asset is received from an enterprise asset request.
+ After being assigned to a user, the consumable asset's state should be set to Consumed instead of In Use.
#### Version 7.0.1 - September 2024
* Fixed:
+ After the model is published in the Swedish language, the Manufacturer should be included in the Name field on the catalog item.
+ The part requirement should be marked as delivered after the pick task is closed.
+ When the consumable is assigned to a user from the consume action button, the state should be Consumed.
+ Asset state and substate should be editable once the asset is received from the enterprise stock order.
+ Creating the new maintenance plan for the OT workspace.
+ Indoor mapping for assets demo data has been updated
* Removed: "Child" resource category from Enterprise asset management licensing.
#### Version 7.0.0 - August 2024
* New:
+ Define calibration attributes on models and assets to enable the scheduling and execution and track the progress and results.
+ Create new personalized workspaces and roles for Facility, Healthcare, and Operational Technology (OT).
+ Request repair of assets that are defective or pending repair by using the Repair flow.
+ Return the assets that you have in your personal stockroom to a different stockroom by creating a drop off task
+ Pick assets in your stockroom easily for sourcing, enterprise asset requests, and enterprise asset refresh workflows by enabling the pick task for your stockroom.
+ Enable users of Field Service Management Pro or Field Service Management Enterprise to utilize the Planned Work Management application's functionality to manage work plans from within the Enterprise Asset
Workspace.
+ Manage the complete life cycle of enterprise models efficiently by applying calculated model life-cycle templates.
+ Onboard multiple assets at one go by creating onboarding orders in the Enterprise Asset Workspace.
#### Version 6.1.0 - May 2024
* New:
+ Created a new schedule job for counting the number of assets and insert in asset usage tables.
+ Seed the subscription unit ratios for the OT resource categories in the license resource category table and map OT model categories to OT resource categories.
* Fixed:
+ The reading of the location detail of the start and end markers of a segment in the geo map popup.
+ The Enterprise Technician role should have access to the work order and work order tasks tabs in the work management module.
+ The reading of the location details from the map for the start marker or end marker for the segment.
+ The asset field on a loaner prepare task should persist after closing the prepare task.
+ Security ACLs.
#### Version 6.0.1 - March 2024
* Fixed:
+ Asset Creation Notification Fix: Fixed an issue where unwanted warning messages appeared during the creation of pre-assembled assets using demo models.
+ Procurement Model Updates: Corrected the purchase order state for received orders under the procurement model, updating order management accuracy.
+ Access Management for EAM: Restored access rights to EAM Manager and EAM Admin for managing related lists of vendor data import rows, ensuring proper data management and oversight.
+ Demo Data Corrections: Addressed missing expense lines and asset data for TCO demo data, ensuring completeness and accuracy of demo data for TCO.
+ Asset Disposal Process Update: Introduced the ability to release add-on assets from pre-assembled assets in the verify task of disposal orders.
+ Dashboard Access Improvements: Resolved access errors in the Procurement Overview Dashboard and TCO Dashboard.
+ TCO Configuration Optimization: Removed non-EAM task rate cards from the default seeded rate card list under TCO configuration in the admin center, simplifying rate card management.
+ Resale Order Functionality: Assets in a Retired state can now be added to resale orders, expanding the options for asset disposition.
+ Linear Asset Creation Error Fix: Corrected an error related to missing End of Useful Life information when creating a new linear asset.
+ Work Order Task Creation Fix: Fixed errors in the All Related Tasks related list for assets during the creation of work order tasks.
+ Fixed empty ACLs by adding EAM roles.
#### Version 6.0.0 - February 2024
* New features:
+ Asset total cost of ownership (Asset TCO)
+ Multi-asset onboarding playbook
+ Asset hierarchy
+ Consolidated tasks list on an asset record
+ Work management changes
+ Work order tasks in the mobile agent application
+ Admin center
#### Version 5.1.1 - January 2024
* Fixed:
+ Add EAM roles to empty ACLs.
+ Consumable asset should be created when it is received from a manually created Purchase Order.
+ Consumable received from an Enterprise Stock Order is now created with a corresponding enterprise model category.
+ Assets with retired state should not be available for addition into a resale order catalog request.
+ Remove model component ID from a child asset that was released from its user-assembled asset during disposal.
+ When assets in a pallet are disposed/resold and the pallet asset itself is cancelled during the verify task (excluded from disposal flow), the pallet asset should be cleared from the parent fields on the
disposed/resold assets.
+ Stockroom should be populated when a consumable child asset of a user-assembled asset is swapped out.
+ Asset field should be populated in show xml for move order task.
#### Version 5.1.0 - November 2023
* Fixed:
+ Enterprise Asset Technician can view model classification on Model record.
+ Both geo map and indoor map icons are displayed in the right contextual panel inside the asset form.
+ Opening the activity log control is not available on the Work order task.
+ Asset state and substate should be editable once the asset is received.
+ User-assembled asset state should not be moved out of the Build state before assembling required child assets.
+ When disposing of a pre-assembled asset with add-ons, the add-on assets should be released from the parent asset once the verified task has been closed.
+ Creating an asset from the pre-assembled model should always populate the asset type as "Pre-assembled".
+ Addition of location field to all enterprise asset catalog items in demo data.
+ Report View ACLs.
#### Version 5.0.2 - September 2023
* Fixed:
+ After EAM is installed, user is blocked from entering Work Management module in Enterprise Asset Workspace even when following the documented Field Service configuration.
+ Performance issues in Assets and Models Bulk Import due to inefficient indexing in cmdb\_model and import staging tables.
+ Import operation on disposal or resale order gets stuck in a pending state.
+ Enterprise Asset Manager cannot perform Advance Shipment Notifications actions.
+ User with Enterprise Asset Technician (sn\_eam.enterprise\_asset\_technician) role only and without wm\_agent role is unable to view the Asset Tasks in the Asset Estate module.
+ Additional demo data added.
#### Version 5.0.1 - August 2023
* New:
+ Linear assets and integration with Google Maps (Requires Google Maps key).
+ Integration with WSD Indoor Maps to visual assets (Requires indoor mapping apps from WSD).
+ Asset onboarding flow.
+ Asset move flow.
+ Granular location data model.
+ Utility to import assets and models in bulk.
+ New updated stockroom UI.
+ Support for stockroom distribution channels.
+ Stockroom support for service locations.
+ Integration with shipment carriers.
+ Shipment tracking is integrated with all shipment tasks and all workflows.
+ Simplification of multiple model components creation in a single UI.
+ Model classification change to support for multiple tiers.
+ Update of risk scores, exception at asset level.
+ Contract module in Enterprise asset workspace.
+ Contract renewal flows.
#### Version 4.0.1 - March 2023
* Fixed:
+ Asset eligible for refresh card is loading empty even if the records exist.
+ Enterprise Asset Technician (sn\_eam.enterprise\_asset\_technician)does not have access to deploy and refresh reclaim tasks in the Enterprise Asset Refresh order.
+ Performance issue with the Enterprise Asset Management Workspace when creating an Asset from any of the tabs.
+ Adding model component attributes columns (Required, Hot swappable, Repairable) to the child assets related list.
+ Creation of an enterprise model is throwing error ""Unrelated Model Category Selected, Record not saved""
+ All consumable records are getting released for Pre-assembled assets irrespective of the Required attribute being set to true for a consumable model component.
+ Performing normalization for an already normalized model is marking the model as manually normalized
#### Version 4.0.0 - February 2023
* New:
+ Work management
+ Parts sourcing
+ Reclamation workflow
+ Resale workflow
+ Advance shipment notifications
+ Model substitutes support for asset swaps
+ RFID Integration
#### Version 2.0.3 - March 2023
* Fixed:
+ Asset eligible for refresh card is loading empty even if the records exist.
+ Enterprise Asset Technician (sn\_eam.enterprise\_asset\_technician) does not have access to deploy and refresh reclaim tasks in the Enterprise Asset Refresh order.
+ Performance issue with the Enterprise Asset Management Workspace when creating an Asset.
#### Version 2.0.2 - January 2023
* Fixes for upgrading Expanded Model and Asset Classes (sn\_ent) complex assets compatible with EAM once the EAM app is installed.
* Fixed security issues for EAM Workspace Dashboard reports.
#### Version 2.0.1 - September 2022
* Fixes for:
+ Recall Flow
+ Lease Contract Expiration Flow Stage
#### Version 2.0.0 - August 2022
ServiceNow Enterprise Asset Management (EAM) automates the end-to-end lifecycle of physical business assets. Organizations rely on a range of assets to operate, from revenue-generating frontline items to back-office
equipment. Understand what you own, where it is, and how it is being used. Make data-driven financial and operational decisions to help maximize the return on enterprise assets while mitigating business risk. Control the
entire lifecycle from planning through retirement. Asset managers can streamline tasks with prescriptive workflows, including acquire-to-deploy processes, reservations, recalls, and RMA orders. End users can request items
directly from the asset catalogue. Mirror real-world environments by using multi-component and hierarchical asset models. ServiceNow EAM enables organizations to maintain data accuracy, create auditable records, and leverage
useful enterprise asset life. Operate asset warehouses efficiently and optimize stock levels for your organization with inventory management capabilities like stock rules, bulk orders, transfers, and mobile scanning. Empower
asset managers with tools to improve balance sheet by avoiding stockouts without carrying excess inventory. When enterprise assets are nearing the end of useful life, ServiceNow EAM will manage your asset refresh cycles,
lease-end decisions, and disposal certificates.
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