text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@united never again. | 0 |
@USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen... | 0 |
@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice✈☺ | 1 |
@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through. | 0 |
@AmericanAir my understanding is they were able and did for many other flights but chose not to for this one. | 0 |
@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early! | 1 |
@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United | 0 |
@SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir #BNA | 0 |
@JetBlue False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. #badcustomerservice | 0 |
@united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP. #letsworktogether | 0 |
@AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines. | 0 |
@SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights? | 0 |
@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever. #UnitedAirlines | 0 |
@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes? | 0 |
@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me? | 0 |
@JetBlue I would prefer a similar picture but full of E190 tails, but great shot! | 1 |
@JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :) | 1 |
@AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled | 0 |
@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action. | 0 |
@SouthwestAir Please update your website | 0 |
@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err "no segment in this" | 0 |
@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out? | 0 |
@USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!! | 0 |
@SouthwestAir 👏👏👏 on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors | 1 |
@AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937 | 0 |
@USAirways So you Cancelled Flightled my flight AGAIN? are you paying for my hotel?! | 0 |
@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN | 1 |
@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger. | 0 |
@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next? | 1 |
@united My bag is lost and I can't get ahold of anyone that can help | 0 |
@USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff | 0 |
@USAirways thanks for reaching out to me. My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V. | 1 |
@AmericanAir a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole | 0 |
@USAirways been on hold 2 hours for a Cancelled Flighted flight. I understand the delay. I don't understand you auto-reFlight Booking Problems me on TUESDAY. HELP! | 0 |
@JetBlue currently dancing in the terminal. love Stevie! | 1 |
@AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again. | 0 |
@united No first class passenger should have to pay for inflight wifi. | 0 |
@USAirways It wasn't weather this morning. AWE1701 diverted back to BOS due to mechanical issues. So far lost one of 3 days :( | 0 |
@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! 👍😊 | 1 |
@united will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel! I can't even make this stuff up. | 0 |
@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting | 0 |
@SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH | 1 |
@USAirways care to elaborate on why CHA to DCA is Cancelled Flightled this evening? | 0 |
@SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!✈️✈️ | 1 |
@SouthwestAir surprise surprise more delays. Seems to be the norm. Broken down equipment. | 0 |
@united it most certainly was not. | 0 |
@JetBlue I shouldn't have to find them, they should tell us. I've flown Jet Blue since your first month. The experience isn't what it was. | 0 |
@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks! | 1 |
@USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail | 0 |
@AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream? | 0 |
@AmericanAir Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane? | 0 |
@USAirways Your exchange/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now. | 0 |
@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream. | 1 |
@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649 | 0 |
@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers | 0 |
@AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to. | 0 |
@SouthwestAir Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415 | 0 |
@USAirways worst experience ever with you guys…see my blog tomorrow on my experience. Maybe you can help make it better. | 0 |
@AmericanAir
Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj | 0 |
@SouthwestAir yes please | 1 |
@USAirways what's going on with your website & mobile app??? Help!!! | 0 |
@USAirways Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel & I've submitted twice online | 0 |
@USAirways thanks. If you have another method also that would be nice. Appears to be a design flaw | 1 |
@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day! | 1 |
@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin, since you cut #Philly flights ;) | 1 |
@USAirways pretty upset I drove from Philly to MHtT still no info on my bags. What's the deal! | 0 |
@united Understood and thanks! I should have tried reaching out sooner. | 1 |
@AmericanAir wow that's helpful. | 1 |
@SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh... | 0 |
@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you? | 0 |
@AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund. Never again | 0 |
@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter | 1 |
Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @USAirways | 0 |
FYI, @JetBlue: The last email response - "we undrstnd this wasnt best 4 you" -but hope 2 wlcm u back onbrd N the future... nice touch. lol | 0 |
@SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help! | 0 |
@united Thank you! | 1 |
@JetBlue so why do you put this at the bottom of ur baggage report? For fun? #JetBlue @airlinequality #skytrax http://t.co/tU9JX2jaZN | 0 |
@SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down! | 1 |
@AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have | 0 |
@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one | 0 |
@SouthwestAir http://t.co/tTXRSyNLxr doesn't work on my flight. Just fyi. | 0 |
@AmericanAir 24 hrs & 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this. | 0 |
@USAirways #flight2031 the flight to Hell | 0 |
@united involuntarily bumped your passenger and can't guarantee them another flight for three days! | 0 |
@SouthwestAir y'all are fast we already have our 5 winners! Congrats!! | 1 |
@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help? | 1 |
@SouthwestAir... I love you. Air travel doesn't get easier. | 1 |
@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags. | 0 |
@JetBlue Two delays. A little proactive communication goes a long way. #howhardcanthatreallybe? | 0 |
@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all. | 0 |
@JetBlue I'm over that honestly just would like to get going on the journey. | 0 |
@SouthwestAir On hold with airline 45 min and counting. Service is terrible! | 0 |
@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that | 0 |
@JetBlue you service agents at MCO are great, but their are not enough of them working right now! | 0 |
@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag | 0 |
@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that! | 1 |
@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain | 0 |
@USAirways where's my apology? | 0 |
Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches. | 1 |
@AmericanAir your 1800 kept hanging up on me and made me miss a second flight | 0 |
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