text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F | 0 |
@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times .. | 0 |
@AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA! | 0 |
@USAirways no online clearly states I can NOT- It says to call res. I already explained that. | 0 |
@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue | 0 |
@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again | 0 |
@united mobile apps need construction from the ground up for each OS category. It's expensive to get right . | 0 |
@SouthwestAir El Paso deals....May❤❤❤😍🌏 | 1 |
@USAirways the plane crew has been as professional and courteous as the gate agents were flustered. | 1 |
@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it? | 0 |
@JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate. | 0 |
@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are "dead air". | 0 |
@USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting... | 0 |
@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here | 0 |
@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff! | 0 |
@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying. | 0 |
@AmericanAir ...have you seen Blue? Go look it up :) | 1 |
@VirginAmerica a lot of "apologies" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever. | 0 |
@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated | 1 |
@USAirways my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them? | 0 |
@USAirways 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA. | 0 |
@USAirways @_RobPrice how can he try again it will be 5-6 hours before he gets help. Contingency plans non existent. | 0 |
@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places... | 1 |
@USAirways @AmericanAir how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them | 0 |
@JetBlue ...second incident of lost baggage. I sent you a DM. Thoughts? | 0 |
@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time & lots of frustrated flyers standing around | 0 |
@united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays? | 0 |
@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be | 0 |
@USAirways great. I just called your fucking phone number and she hung up on me | 0 |
@united tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions? | 0 |
@USAirways @AmericanAir Also your on-hold message is trying to sell Valentines Day gifts. Over a week Late Flight. Sounds about right for USAir | 0 |
@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences. | 1 |
@USAirways Today USAir Cancelled Flightled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO | 0 |
Stop. Please. RT @JetBlue: Our fleet's on fleek. http://t.co/EUl6sDURbU | 1 |
@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards. | 0 |
@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me! | 1 |
@united get a clue. I am a 1K/2mm miler and that is the response you give? | 0 |
@USAirways another bad experience today. Frozen pipes on 597. Missing connection. | 0 |
@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious | 0 |
@USAirways thank you for refunding my bag fee. I look forward to its return today I hope. | 1 |
@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS. | 0 |
@USAirways i hope i get the opportunity to join the team with this job opening! | 1 |
@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice. | 1 |
@SouthwestAir the person I talked to couldn't do anything not normally available online other than the "no charge" part. | 0 |
@JetBlue @Cinnabon the two of you should team up to serve cinnabons on the flights!!!! #BonsInTheSky | 0 |
@JetBlue flight 348 is a freaking nightmare tonight #sittingonthetarmac #delay | 0 |
@united how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja | 0 |
@JetBlue My mother had overheard a personnel ask the attendant if "the passengers really knew what was going on" and the attendant said no. | 0 |
@united b) I contacted you directly, and the phone service was Laissez Faire at best. The problem isn't a Cancelled Flightled a flight. | 0 |
@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular. | 0 |
@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta | 0 |
@AmericanAir thanks for finally letting me get through to book my flight. Frustration set in... #donedeal #talktoahuman | 0 |
@AmericanAir it's more than technical problems. #frustrated #answerthephone
Res. on hold and can't get thru to use a credit to pay for it | 0 |
@JetBlue over 2 hour delay going from NYC to Denver! Come on man! | 0 |
@JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass | 0 |
@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX | 0 |
@USAirways @AmericanAir stranded in North Carolina and trying to figure out options but can't get anyone to talk to | 0 |
@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me. | 0 |
@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew | 0 |
@united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman | 0 |
@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two. | 1 |
@USAirways worst trip ever! Wish pilot would've let me off plane at 12pm during 1st delay. Now 1030pm and still sitting on runway. | 0 |
@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update. | 0 |
@USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday | 0 |
@USAirways the fact that you are making customers pay $15 to "choose" a seat and try to convince them using psychological tricks with colors | 0 |
@SouthwestAir I USED to always fly Southwest. | 1 |
@united That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal. | 0 |
“@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏 | 1 |
@AmericanAir please get it together and find my husbands luggage! You're ruining his ski trip to Aspen! 3rd day no luggage. | 0 |
@USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways. | 0 |
@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting | 0 |
@united Thanks Yup I'm all set. It happens. SLC ground staff were prompt, helpful and courteous. | 1 |
@USAirways @PHLAirport we don't control your stupidity in not having room to have a plane come in. You better not mess with us now. | 0 |
@JetBlue FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting @AmericanAir to speak to a human at customer service | 1 |
@SouthwestAir the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry | 0 |
@JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :( | 0 |
@united please do! She went above and beyond what she had to do, she made us her number one priority! | 1 |
@AmericanAir Dear American, when did 2 hour hold times become the industry standard? Have you heard of additional staffing during weather? | 0 |
@united sitting in a plane with no pilot. Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks | 0 |
@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow & it's not here; can we expect compensation? | 0 |
Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free! | 0 |
@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight? | 0 |
@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit? | 0 |
@AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help. | 0 |
@united I need #United to be a better airline!! | 0 |
@USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards | 0 |
@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us? | 0 |
@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293 | 0 |
@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement. Cust Svc no help!!! | 0 |
@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight 😡 | 0 |
@united just DM'd | 0 |
@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions | 0 |
@united are you telling me that you are now Cancelled Flighting my flight ?? | 0 |
“@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx | 0 |
@SouthwestAir Any plans to make the southwest app for Android not crappy? | 0 |
@AmericanAir long mait. Repair wait at gate - Capt Said "paperwork formality"- forced to check bag rudely-returning CC reader doesn't work | 0 |
@united How is this considered "on time" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr | 0 |
@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice. | 0 |
@SouthwestAir thanks for the follow up. I appreciate it. | 1 |
@united Is flight 746 going to sit on the tarmac FOREVER????????? | 0 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.