text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@AmericanAir thx, just sent the DM | 1 |
@AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less? | 0 |
@SouthwestAir @SAMoore10 Thank you for your kind response. The acknowledgement and apology go a long way! #southwestrocks | 1 |
@AmericanAir But Eagle is always Late Flight | 0 |
@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab | 0 |
@SouthwestAir so glad u guys do business w/ more class than UR competitors @SpiritAirlines 😏 | 1 |
@united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain. | 0 |
@SouthwestAir there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again | 0 |
@AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail | 0 |
@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine! | 0 |
@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all. #epitimeoffail | 0 |
@SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you | 0 |
@AmericanAir pathetic service | 0 |
@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!! | 0 |
@USAirways stranding a student trying to get to Birmingham in CLT overnight w/o any help. You can do better than that. @av_duffy | 0 |
@SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation | 0 |
@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked. | 0 |
@USAirways gate agents are now working with everyone to resolve connecting flight issues which is my concern | 0 |
@AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend | 0 |
@USAirways now on hold for 90 minutes | 0 |
@SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z | 0 |
@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia 😜✈️ #GoingForGreat | 1 |
@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers | 0 |
@JetBlue I don't think I'll be testing those waters out on my own dime again. | 0 |
@JetBlue's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ | 1 |
@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load. | 1 |
i wish i was flying @USAirways ... @JetBlue Cancelled Flightled our flights tomorrow and never notified us #FlyUS #Ripoff | 0 |
@USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online? | 0 |
@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance. #NeverAgain | 0 |
@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You | 0 |
@USAirways now you just hang up on me. I’m starting to think this is personal! | 0 |
@AmericanAir @dfwairport Have been trying to get canx flight resched since noon. got 2 call backs but call disconnects as soon as I answer | 0 |
@USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC??? | 0 |
@JetBlue just had a horrible experience with check in agent at fort myers, I'll document and send details, off to Boston | 0 |
@united just had the worst customer service experience ever on united airlines | 0 |
@SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05. | 0 |
@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed | 0 |
@AmericanAir Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs | 0 |
“@JetBlue: Our fleet's on fleek. http://t.co/tLGoihqkvS” 😐 make it stop. | 0 |
.@AmericanAir @USAirways Add insult to injury you guys "misplaced" my bag.
Can't believe you have to pay money to be treated this poorly. | 0 |
@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes & gear | 0 |
“@JetBlue: Our fleet's on fleek. http://t.co/JMnkJ6Bmc2” Jet Blizzue in the hizouse. | 1 |
@JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer | 0 |
@USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ? | 0 |
@USAirways you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious | 0 |
@JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring! | 1 |
“@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help! | 1 |
@SouthwestAir ..just booked trip to Cancun...❤️ no baggage fees..but need to have more flight time options | 1 |
@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant. | 0 |
@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks. | 0 |
@JetBlue what maintenance? The flight landed from Jamaica, has to go through security then get to term 3 then cleaned then board | 0 |
@united your baggage person told me to go through @AirCanada - they're handling my connecting flight. | 0 |
@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta | 0 |
@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned | 0 |
@USAirways 2 hours?! And just got disconnected. | 0 |
@united delayed going home AGAIN. Getting really tired of delays. | 0 |
@USAirways @AmericanAir who runs the show at the airport have a boarding pass says us airways and I have to wait in American line #yousuck | 0 |
@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow? | 0 |
@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn | 1 |
@united accordingly? U dont respond at all | 0 |
@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad | 0 |
@SouthwestAir I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice | 0 |
@united care less about the person - although he walked away while I was complaining. A man at 10p at LAX club. More..... | 0 |
@USAirways u would think if u were going to Cancelled Flight my flight, you'd rebook our seats to something other than the last row. #usairwaysfail | 0 |
@USAirways I will never fly us airways again. | 0 |
@AmericanAir plz kys I have been sitting in this plane for an hour I want to leave | 0 |
@SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands | 0 |
@AmericanAir I need assistance reFlight Booking Problems a flight from dfw to lit | 0 |
@SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice | 0 |
@USAirways Please hold flight US 639 in Phoenix! I'm a weary traveler stuck on another flight because the tarmac is having issues! | 0 |
@united Is your company motto: "I do not care!!!" I heard several times from your employees to your clients in the past week." #idonotcare | 0 |
@USAirways disappointment? Making own arrangements for me & my sleeping toddler with zero assistance from USAir is maddening. | 0 |
@USAirways thanks! | 1 |
@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA. | 0 |
@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights | 1 |
@USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix! | 0 |
@SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks. | 0 |
@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info? | 0 |
@united v upset with your disability "services". When I told one of your employees I was carrying medical equipment she was very rude. | 0 |
@united splitting up my flights quadruples the price | 0 |
@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA! | 1 |
@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening? | 0 |
@united how does it get Cancelled Flightled 10 hours before take off? | 0 |
@united i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help! | 0 |
@SouthwestAir 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice | 0 |
@united says @USAirways is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im sorry. I want my clothes!! | 0 |
@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA! | 1 |
@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH | 0 |
@JetBlue 1242 now?! I may cry! | 0 |
@AmericanAir Who do I report missing baggage to when baggage claim leaves before midnight? | 0 |
@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline Shame on you! | 0 |
@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours. | 0 |
@AmericanAir husband & I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this? | 0 |
@united problem is on laptop not phone | 0 |
@USAirways we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary. | 0 |
@JetBlue WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO | 0 |
@JetBlue mission accomplished: gave @paulgordonbrown a hug http://t.co/LT1pYKfvRq | 1 |
@JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number. | 0 |
@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!! | 1 |
@JetBlue ok thanks. Safety first. | 1 |
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