text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail | 0 |
@AmericanAir still waiting on a dm response..... #sloooowresponses | 0 |
@USAirways Thank you, busy times. | 1 |
@JetBlue thanks so much for your condolences and quick response. It is very much appreciated | 1 |
@USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half. | 0 |
@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;) | 1 |
@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states. | 0 |
@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time | 1 |
@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485 | 0 |
@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm | 0 |
@USAirways thanks !!! | 1 |
@USAirways I didn't Cancelled Flight my flight, you did. Than you loved me to another flight and forgot my bags | 0 |
@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today. | 0 |
@USAirways I’m still disappointed that it is apparently ok for a Flight Attendant who isn’t up on current policy to argue with a traveler. | 0 |
@SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways | 0 |
@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:) | 1 |
@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service | 0 |
@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed | 0 |
@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30. Thats 3 6+ hour flight delays in 2 weeks | 0 |
@AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat. | 0 |
@AmericanAir your assistance has not been very helpful frustrating disappointing experience & w/small children very inconvenient | 0 |
@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united | 1 |
@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed | 1 |
@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon | 0 |
@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing + | 1 |
@AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives? | 0 |
@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW | 0 |
@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks. | 1 |
@united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family | 0 |
@JetBlue Update please on why flight 2601 continues to be further delayed | 0 |
@united They held the plane! Made it!! | 1 |
@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored | 0 |
@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please? | 0 |
@AmericanAir yes, for tomorrow at 9 am. But I have to work though 😒 I'm really mad about the situation | 0 |
@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on | 0 |
@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain | 0 |
@USAirways
That is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth! | 0 |
@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board | 0 |
@united I'm not sure it will have "next time"... | 0 |
@USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :) | 0 |
@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew? | 0 |
@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1) | 0 |
@SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help! | 0 |
@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!? | 0 |
@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service! | 0 |
@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting | 0 |
“@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!” Again in 1 week! | 1 |
@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks. | 0 |
@JetBlue Awww thank you B6! Glad to hear it! Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :) | 1 |
@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me | 0 |
@USAirways - Janet & my DEN-PHL flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost. | 1 |
@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location | 0 |
@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice | 1 |
@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim. | 1 |
@AmericanAir we had to sit in the airport a long periolodicly time. the planes were nasty | 0 |
@SouthwestAir You need to be more accommodating to your loyal customers. Not happy now! | 0 |
@united ok, have sent u info via DM. I appreciate your help and consideration. 😊 | 1 |
@USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations@usairways.com unmonitored. BAD | 0 |
@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded | 0 |
@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International. | 0 |
@VirginAmerica love you guys, but pls get some direct routes LAS to AUS! | 1 |
@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct? | 0 |
@united How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag | 0 |
@JetBlue @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane | 0 |
@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :) | 1 |
@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude & unacceptable #fail | 0 |
@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck | 0 |
@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being, | 0 |
@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30. No answer on your phone. Have young children. HELP! | 0 |
@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems | 0 |
@united 1 refused boarding with Nexus. nexus confirmed she should not be refused | 0 |
@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold. | 0 |
@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2 | 0 |
@USAirways we are boarding now but have yet to depart. Thanks for the response. | 1 |
@united How about free wifi when your flights delayed? Only 20 mins allowed! | 0 |
@JetBlue Third flight in a row for my wife with her TV not working... | 0 |
@USAirways undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail | 0 |
@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight. #linesforever #customerservice #fail #again | 0 |
@USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs | 0 |
@united yr team have me on hold for over an hour unhelpful Pls can you answer my question. | 0 |
@USAirways @British_Airways three hour flight delay. On the phone for 45min and counting. | 0 |
@united 2nd Late Flight flight today | 0 |
@AmericanAir hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me? | 0 |
@united are my bags here yet? They were at Palm Springs airport. I was at LAX. How come I beat my bags here. | 0 |
@AmericanAir @Cowboycerrone ratchet airway!. ...... | 0 |
@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often... | 0 |
@united Yes, though they have not located the bag yet. It was a lovely flight outside of that. | 0 |
@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet... | 0 |
@SouthwestAir Gracias... appreciate that! | 1 |
@united your "customer service" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?! | 0 |
@AmericanAir thank you! | 1 |
@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets | 1 |
@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning. | 0 |
@AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time. | 0 |
@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job | 0 |
@united not anymore. Finally was ticketed 5 min before takeoff. Not sure why the confusion with a full-fare GSA ticket. | 0 |
@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns | 0 |
@JetBlue @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/ | 0 |
@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk? | 0 |
@united Can you transfer my bags too? | 0 |
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