text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on. | 0 |
@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems. | 0 |
@AmericanAir SJC->LAX. After the fourth time, I gave up! | 0 |
@JetBlue why is flight 1106 delayed out to NY? Same problem? | 0 |
@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks. Thanks! | 1 |
@SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9 | 0 |
@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight. | 0 |
@usairways really need help asap, so please make it quick. Thx. | 0 |
@AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this? | 0 |
@SouthwestAir That's an awesome library. | 1 |
@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag | 0 |
@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle. | 0 |
@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR | 1 |
@USAirways who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight | 0 |
@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving | 0 |
@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd…incompetence. | 0 |
@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket! | 0 |
@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing | 0 |
@united No thanks. Took care of it when I called | 1 |
@SouthwestAir @FortuneMagazine friendliest employees | 1 |
@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels. | 1 |
@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate. | 0 |
“@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)” Your welcome! Not on this flight. It was a quickie;) | 1 |
@AmericanAir been waiting on hold for more than an hour | 0 |
@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue | 1 |
@USAirways yes, i am as well. **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here. | 0 |
@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers! | 0 |
@united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag.... | 0 |
@SouthwestAir shhhh i don't want something else to steal our deal😉 | 1 |
@JetBlue Didn't find out my flight for NY, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until AFTER checking in. Huge fail. | 0 |
@united on your website it says 10 days. Its been 16 and counting. | 0 |
@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight. | 0 |
@SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2 | 1 |
@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united | 0 |
@AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear. | 0 |
@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline | 1 |
@JetBlue Why doesn't your "Best Fare Finder" work? | 0 |
@united thank you! | 1 |
@USAirways who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay? | 0 |
@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though. | 0 |
@united great job losing one of my six bags on a direct flight. Don't know how you manage to do it. | 0 |
@USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you. | 0 |
@USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation. | 0 |
@JetBlue Its poor Flight management. There is no reason why a scheduled 8:00 pm flight to takr off At 11:00pm . | 0 |
@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight. | 0 |
@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this? | 0 |
@AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is. | 1 |
@SouthwestAir I did. Still haven't heard a thing. | 0 |
@JetBlue Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers? | 0 |
@JetBlue extra-speed line closed in Tampa. What gives? | 0 |
@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon | 1 |
@USAirways @TheHaileyTate Another blatant lie from @USAirways | 0 |
@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ? | 0 |
@AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes. | 0 |
@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back? | 0 |
@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay? | 0 |
@SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight. | 0 |
@SouthwestAir Finally got through after 3 hours and all set. Thanks. | 0 |
@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs. | 0 |
@USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you | 0 |
@SouthwestAir Report was filed but would like to support some active searching. Feels pretty passive now. Info on computer is precious. | 0 |
@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come? | 0 |
@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage | 0 |
@AmericanAir on hold again....estimated 2 hr hold | 0 |
@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane 😢😕😦 #AmericanAirlines | 0 |
@SouthwestAir my trip is a month away...why do you consider it "around the corner"? Is that a setting I can change? | 0 |
@americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it. | 0 |
“@AmericanAir: @nlrphoto Those are very beautiful photos!” Thx! Would marketing dept be interested in buying? | 1 |
@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr | 0 |
@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this. | 1 |
@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd | 1 |
@AmericanAir ok no worries. Thanks for the straight story. It's appreciated. | 1 |
@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :( | 0 |
@united and waiting | 0 |
@JetBlue just mine sadly.. But yea the fly fi is awesome | 1 |
@united Ill check it out, appreciate the response, regardless. | 1 |
@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm | 0 |
@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!??? | 0 |
.@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through. | 0 |
@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace | 1 |
@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock. | 0 |
@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the "live" seat map). Congrats | 1 |
@SouthwestAir you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs | 0 |
@united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays | 0 |
@USAirways @SeanVRose Sean - keep in mind if you call...plan on being on hold for 3+ hours | 0 |
@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville? | 1 |
@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you! | 1 |
“@USAirways: @alan_bledsoe Thanks for your feedback, Alan.” Thx, but no help as I watch a flt Lve w/open seats and I wait 3hrs for nxt flt | 0 |
@united where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M | 0 |
@united need assistance. Line is out the door and travelling with 3 kids. | 0 |
@SouthwestAir sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason. All I was told was sorry after 2.5 hrs waiting | 0 |
@SouthwestAir but when do I get my gin & tonic !?!? | 0 |
@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards | 0 |
@united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home | 0 |
@JetBlue It is physically impossible to make it to the airport, and our flight is scheduled to leave in less than 3 hours. | 0 |
@united @baldordash Rebooked,arrived 8 hours Late Flightr. Last year 9 hrs to San Diego and the no inflight entertainment! | 0 |
@JetBlue we don't need anybody else! | 1 |
@USAirways done it! Process initiated Saturday morning. Can't get info with website issues & inadequate phone coverage. How 2 get update?? | 0 |
@USAirways I asked if that was SOP, and they said “It is now.” But yet the other 11 flights, nothing. Is this a policy or not? | 0 |
@united not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks | 0 |
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