text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? + | 0 |
@AmericanAir So much for Status, EP and 1.5 million miles. Revenue First class ticket and Im sitting in Coach thanks your rude CS staff | 0 |
@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay | 0 |
@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it. | 1 |
@SouthwestAir @AARP @JimCramer 75yo mom says, "Hire more staff to accommodate your audience" You could learn lots from her. She's off to FL | 0 |
@USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in | 0 |
@JetBlue according to jfk plenty of planes are landing. No problem there | 0 |
Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG | 1 |
@united My wife has been on the phone several times for past 3 days, with no result. | 0 |
@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now. | 0 |
@JetBlue will call. Thank you! | 1 |
@JetBlue figured but delay is listed at almost 2 hrs. Thanks for being great! Cheers | 0 |
@USAirways your chairmans phone is down. what other number can i use? | 0 |
@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience | 0 |
@SouthwestAir thx but I'll be expecting a credit for this leg. | 0 |
@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines | 0 |
@JetBlue thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned. | 0 |
@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information! | 0 |
@united "Airport snow removal method #22..."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU | 1 |
@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out. | 0 |
@USAirways to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is | 0 |
@USAirways ice cream up front! Solid | 1 |
@SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago. | 0 |
@united 1632 was phenomenal frm gate (SEA) to gate (IAD) | 1 |
@AmericanAir 11 out of 11 delayed flights, you suck and getting worse | 0 |
@AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours | 0 |
@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too. | 0 |
@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available | 0 |
@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer | 1 |
,@USAirways 2nd time this occurred in 3 weeks. I'm not patient. I have no choice. #Antitrust issue | 0 |
@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold..... | 0 |
@JetBlue thank you!! | 1 |
@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome | 0 |
@SouthwestAir well I'm not sure what there is you can do. The bad experience had already been had | 0 |
@united In 2015, United is "unable" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice | 0 |
@USAirways Many thanks for your reply! http://t.co/6CGFv02gzb | 1 |
@USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started | 0 |
@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :( | 0 |
@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah! | 1 |
@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool | 0 |
@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app | 0 |
@JetBlue maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off | 0 |
@USAirways found the tix#, security code not working. Tried a dozen times. | 0 |
@AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat. | 0 |
@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport. How will you make this right? | 0 |
@USAirways checked in last night @ airport by supervisor w boarding pass for 1A - boarding today seat changed to 7F. How does that happen? | 0 |
@USAirways US 728/Feb 21. Arrive 7 hrs Late Flight; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr. | 0 |
@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service! | 1 |
@JetBlue no excuse though for 3 gate changes though. | 0 |
@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation? | 0 |
@united Not encouraged that I'll have my CPAP tonight. | 0 |
@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction. | 0 |
@USAirways is the worst. 45 minute delay in Boston. Not weather reLate Flightd. Going to miss our connecting flight. Gassing up the plane issue. | 0 |
@JetBlue is JFK still closed? Tryna get out of Ft Lauderdale on flight 502, just want to get home to nyc! | 0 |
@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come. | 0 |
@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy | 0 |
@USAirways you are horrendous. Pull your shit together | 0 |
@SouthwestAir Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available? | 0 |
@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW | 0 |
@AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing. | 0 |
@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there! | 1 |
@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo. | 0 |
@VirginAmerica Thank you for the follow | 1 |
@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH? | 0 |
@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal. | 0 |
@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me. | 0 |
@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR | 1 |
@united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated | 0 |
@AmericanAir I was rebooked on a flight that was too Late Flight for my connection! | 0 |
@USAirways Strike Three!!! You guys suck!!! | 0 |
@JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen! | 0 |
@AmericanAir I am still waiting for that call back. Stranded and no one to talk to | 0 |
@AmericanAir my wife's flight is Cancelled Flightled, told to call. No one answers. How do we book a flight? Help us please | 0 |
@USAirways My booked seat ended up being the last row which was labeled "do no occupy" had to play musical chairs for 30 mins. Unacceptable | 0 |
@AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible! | 0 |
@JetBlue FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers! | 0 |
@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews | 0 |
@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers | 0 |
@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted | 0 |
@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room. | 0 |
@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United | 0 |
@AmericanAir I DM'd you. Anything you can do? | 0 |
@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted | 0 |
@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated | 0 |
@USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude. | 0 |
@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help? | 0 |
@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city. | 0 |
@JetBlue it's poop and barely works | 0 |
@SouthwestAir Sent your way, thanks for the help. | 1 |
@AmericanAir Cancelled Flights flights arbitrarily on same itinerary. Weekend ruined for no good reason! No crew = missed Monday am mtg. | 0 |
@USAirways your agent did not say | 0 |
@united I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat | 0 |
@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks | 0 |
@VirginAmerica Your back of seat entertainment system does not accept credit cards that have an apostrophe in the surname. #apostrophefail | 0 |
@JetBlue @KyleJudah It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was | 0 |
@united 45+ min at EWR baggage claim #stillnobags #ridiculous | 0 |
@SouthwestAir been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help! | 0 |
@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs. | 0 |
@USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles😡. #wasteoftime #theworst | 0 |
@united where's my damn bag?? | 0 |
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