text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great | 0 |
@USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly | 0 |
@JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific. | 0 |
@AmericanAir I look forward to hearing back and hope that my next trip will not be like this | 0 |
@united you are the worst. I will avoid you like the plague. | 0 |
@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ... | 0 |
@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc | 0 |
@AmericanAir you put a sour taste on this customer’s vacation. it was joke watching those “we care thanks for choosing us” videos | 0 |
@united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help | 0 |
@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter. | 1 |
“@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat?”Unfortunately yes ❄️⛄️ #WereNotinCaliAnymore | 0 |
@United my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have? | 0 |
@united counter agents at RDU deserve a medal. #thankyou | 1 |
@united worst flight experience I've ever had. Will never ever fly your airline again. | 0 |
@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line.. | 0 |
@united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time. | 0 |
@AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...& don't believe their lies!!!! | 0 |
.@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG. | 0 |
@JetBlue oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people | 0 |
@JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!! | 0 |
@AmericanAir hah, best flight attendant response, if you not happy getting screwed over, you have other carriers. hahahah pathetic | 0 |
@AmericanAir that's unacceptable | 0 |
@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful | 0 |
@united Thank You | 1 |
@united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY | 0 |
@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support | 0 |
@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case? | 0 |
@united employees almost seem happy when delivery terrible customer service. | 0 |
@USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail | 0 |
@AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks | 0 |
@united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -> IAH (UA252) #wastedtime | 0 |
@united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail | 0 |
@VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :( | 0 |
@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife | 0 |
@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding. | 1 |
@JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a | 0 |
@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags | 0 |
@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks | 1 |
@AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt | 0 |
@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight? | 0 |
@SouthwestAir could care more about their customer, if there is a reasonable request :( | 0 |
@AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs | 0 |
@SouthwestAir offering us absolutely nothing for our troubles either. Blames the @TSA | 0 |
@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149 | 0 |
@USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection? | 0 |
@USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID | 0 |
@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home! | 0 |
@SouthwestAir your checkin is lame for business. Really last seat? I have broad shoulders haha | 0 |
@SouthwestAir needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage. Monika at MWA needs a PR lesson | 0 |
@united I'm so frustrated and nervous because of this. | 0 |
@united thank you. I flew into Newark from Vail/Eagle. | 1 |
@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont) | 1 |
@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful | 0 |
@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW | 1 |
@AmericanAir tried that and can't get through. | 0 |
@united I'm very frustrated and have wasted 2 days now due to your equipment failures. | 0 |
@AmericanAir I can't get through to a customer rep to help me out. This is the only option I have got. | 0 |
@JetBlue shout out to the crew on flight 89 headed back to the big apple, they kept my glass half full the whole flight! #jetbluejfk | 0 |
@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased! | 1 |
Haha! @JetBlue: Our fleet's on fleek. http://t.co/KmaNLdQbh4” | 0 |
@SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much | 0 |
Why? 😒 RT @JetBlue Our fleet's on fleek. http://t.co/I7Ut2ZvHCO | 0 |
@united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow. | 0 |
@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO | 1 |
@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge | 0 |
@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am? | 0 |
@SouthwestAir I did. Thank you. | 1 |
@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad | 0 |
@USAirways question is why flight took off at all, now a friend is stuck needlessly in another city | 0 |
@JetBlue, I normally ❤️ you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly | 0 |
Bingo! “@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR” | 1 |
@USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter. | 0 |
@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me | 0 |
@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒 | 0 |
@united has the best pilots ever Thank you guys for the great trip #thatisall | 1 |
@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway. | 0 |
@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival | 1 |
@JetBlue they are now being sent off the plane? Does anyone at JetBlue have a clue? | 0 |
@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ✈️ | 1 |
@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room... | 0 |
@united please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http://t.co/9sKrLyrZ1O | 0 |
@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather✈️ | 0 |
@SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever | 0 |
@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it | 0 |
@USAirways really??? NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses | 0 |
@USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight? | 0 |
@USAirways they had to turn the seat cushions over and clean the area. Please explain this issue? | 0 |
@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs | 1 |
@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god. | 0 |
@JetBlue flight delayed 3x(!) and still not taking off on time, & greeting me at my seat (yes it's gum & garbage): http://t.co/n9hmcrJChb | 0 |
@AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not "scheduled" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u | 0 |
@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a would-be 5 hr trip. You'll never touch my pets again. | 0 |
@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled? | 0 |
@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks. | 1 |
@JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee | 0 |
@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics | 0 |
@USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me? | 0 |
@SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air | 0 |
@JetBlue she helped me with my problem so easily and was so nice, you guys rock! | 1 |
@SouthwestAir why can't i reschedule my flight online? | 0 |
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