text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome | 1 |
@USAirways Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail | 0 |
@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago. | 0 |
@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy | 1 |
@JetBlue once you go blue you don't go back | 0 |
@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH | 1 |
@united Hi, flight 1051. If I try and book a new one way, flight departure shows up as 3:55pm which seems accurate. | 1 |
@SouthwestAir ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around. | 1 |
@AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows... | 0 |
@JetBlue it's sunny and gorgeous in ny actually. What's the real reason? | 0 |
@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-) | 1 |
@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job. | 1 |
@JetBlue claims w/ customer protection they "will notify customers of delays, Cancelled Flightlations and diversions." #NotTRUE http://t.co/3oq1T4ohjl | 0 |
@JetBlue appreciate the response but already spoke to a MCO and their response was "There is nothing we can do" idk if that's what you mean | 0 |
@USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16 | 0 |
@JetBlue what is a personal email that I can contact? I have a complaint that you should know about | 0 |
@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust. | 0 |
@AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely. | 0 |
@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim #inefficient | 0 |
@united 15.99 for wireless? Was 6.99 epic #fail . #greedy #piggy you are the worst! | 0 |
@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis | 0 |
@united have reported it. Still in Istanbul at the moment apparently. On the other plane haha. Hats off to the pilot! | 1 |
@united that's what you have said for years, you are losing customers!!!!!! | 0 |
@united you guys have such big hearts.. keep up the good work | 1 |
@SouthwestAir where are our bags?
We have a tv show to film!! | 0 |
@united already missed connection... UA 495 | 0 |
@united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight | 0 |
@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio. | 0 |
@USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off | 0 |
@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives. | 0 |
.@JetBlue Wish you would make Austin, TX a hub. Missing you as my “only” airline for all my biz travel since I moved from BOS. :( | 1 |
@JetBlue what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech issues. | 0 |
@AmericanAir awesome! Thx | 1 |
@AmericanAir you Cancelled Flightled my flight due to "weather" when others are flying out just fine. No compensation, no resolution. Incompetent. | 0 |
@AmericanAir really | 0 |
@united never flying with you guys ever again. The customer service is piss poor at best. | 0 |
@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70 | 0 |
@SouthwestAir DM sent. Thanks for the help! | 1 |
@USAirways thanks for nothing | 0 |
@united good to know you will open the closed doors for "premier passengers" after safety briefings on delayed flights. #annoyed. | 0 |
@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience. | 1 |
@united will flight 5559 to YYC be providing free food when we are allowed back on board after the "broken lightbulb" | 0 |
@AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?! | 0 |
@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids! | 0 |
@SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt? | 0 |
@JetBlue won't see my money again after their poor service should have stuck with virgin america what was i thinking trying jetblue??? | 0 |
@SouthwestAir why did you book my hotel twice?!?! Ahhhhh | 0 |
@USAirways This is the last time I use your airline. I promise that! | 0 |
@SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time | 0 |
@united you're the reason this whole travel experience has been a nightmare | 0 |
@USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica | 0 |
@united all good man it isn't your fault that plane is having maintenance issues | 1 |
Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome. | 1 |
@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV | 1 |
@SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S | 1 |
@USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company | 0 |
@united thanks for making sure they hear the message! | 1 |
@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃 | 1 |
@AmericanAir my boss is :) | 1 |
@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing! | 0 |
@AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet | 0 |
@USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it | 0 |
@SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta | 1 |
@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...
Is everything ok? | 0 |
@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http://t.co/9rAGncw2Bk | 1 |
@USAirways customer service at its best! Rachel S. took great care of us at the PHX airport. http://t.co/HG7vEqhGHy | 1 |
@SouthwestAir after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up | 0 |
@USAirways is the worst airline I’ve ever flown on. You guys have treated me like garbage today. | 0 |
@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :) | 1 |
@JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta. | 0 |
@USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model? | 0 |
@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami. | 0 |
@JetBlue Awesome! #bestairlineever | 1 |
@USAirways @Gregm528 well there is certainly nothing happening "in front" of the scenes. #Noaccountability #disappointing | 0 |
@JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed | 0 |
@JetBlue Ok. Thanks for your help. | 1 |
@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me. | 0 |
@AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it? | 0 |
@AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!! | 0 |
@USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service | 0 |
@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work! | 0 |
@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100 | 0 |
@USAirways We take Late Flight to a whole new level! | 0 |
@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry. | 0 |
@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep? | 0 |
@JetBlue is the best! Can't wait to use my travel bank $ for a FUN trip. | 1 |
@united need to chat with an actual human ASAP! | 0 |
@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while.. | 1 |
Spend 1 HOUR on hold with @USAirways . | 0 |
@USAirways would be more pleased if you reassess your business practices. Goal should be to have passengers on plane as little as possible | 0 |
@JetBlue What happened w/#19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time. | 0 |
@united thank you | 1 |
Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad
@JetBlue | 1 |
@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable. | 0 |
@united this is atrocious customer service. | 0 |
@nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above & beyond for customers? #NotImpressed | 0 |
@AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke | 0 |
@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient | 0 |
@SouthwestAir Thank you. Great tool | 1 |
@AmericanAir their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!! | 0 |
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