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you'll go back with a feeling of pleasure and goodwill, not realize the underlying sales process that was taking place.|you'll go back with a feeling of pleasure and goodwill, not realize the underlying sales process that was taking place.
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For sales tools to be effective, they must be self-explanatory.|For sales tools to be effective, they must be self-explanatory.
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It means they should speak for themselves. They should be simple because otherwise they detract.|It means they should speak for themselves. They should be simple because otherwise they detract.
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IDENTIFY THE PEOPLE THAT COUNT|IDENTIFY THE PEOPLE THAT COUNT
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Always ensure that you optimize your time by making presentations to the decision-maker.|Always ensure that you optimize your time by making presentations to the decision-maker.
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Many Salespeople keep making presentations without even finding out who the decision-maker is.|Many Salespeople keep making presentations without even finding out who the decision-maker is.
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No wonder their closing ratios go down.|No wonder their closing ratios go down.
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Since titles and designations vary from company to company,|Since titles and designations vary from company to company,
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there may be a total disconnect between the titleholder and the decision-maker.The titleholder and the authority holder may be two totally different people|there may be a total disconnect between the titleholder and the decision-maker.The titleholder and the authority holder may be two totally different people
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and it is critical that you spend the majority of your time focused on the people that matter.|and it is critical that you spend the majority of your time focused on the people that matter.
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Professionals establish the rules of the game before they start playing.|Professionals establish the rules of the game before they start playing.
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and they ask questions in order to gain a clear understanding.|and they ask questions in order to gain a clear understanding.
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A good sales professional needs to know in advance who the key players in the decision-making process are.|A good sales professional needs to know in advance who the key players in the decision-making process are.
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Those are the people he makes efforts to build relationships with.|Those are the people he makes efforts to build relationships with.
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He needs to know: Who is the buyer? Who is the decision-maker? Who is the influencer?|He needs to know: Who is the buyer? Who is the decision-maker? Who is the influencer?
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Who is the actual user? One should not ask questions like,|Who is the actual user? One should not ask questions like,
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‘Are you the decision-maker?’ or ‘What is your role in this purchase?’ as they could be offensive because: a) he may feel small if he is not the decision-maker;|‘Are you the decision-maker?’ or ‘What is your role in this purchase?’ as they could be offensive because: a) he may feel small if he is not the decision-maker...
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b) just to feel important, he may give you wrong information;|b) just to feel important, he may give you wrong information;
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What is the decision-making process in your organization? Who else, besides you, would be involved in the decision-making process?”|What is the decision-making process in your organization? Who else, besides you, would be involved in the decision-making process?”
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What is the buying criterion in your organization?|What is the buying criterion in your organization?
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What do you suggest? When would be a good time to touch base?|What do you suggest? When would be a good time to touch base?
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What would you look for, in a good supplier? How should we proceed from this point onward?|What would you look for, in a good supplier? How should we proceed from this point onward?
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What would be your criteria for quality?|What would be your criteria for quality?
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your ability to satisfy the needs of the potential buyer will be hampered.|your ability to satisfy the needs of the potential buyer will be hampered.
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For instance, sometimes the influencer/buyer may be a person different from the decision-maker.|For instance, sometimes the influencer/buyer may be a person different from the decision-maker.
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The decision-maker has the final say.|The decision-maker has the final say.
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The influencer generally may not have the authority to say ‘yes’ but he may be able to contribute to a ‘no’ to the purchase decision.|The influencer generally may not have the authority to say ‘yes’ but he may be able to contribute to a ‘no’ to the purchase decision.
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Salespeople want to deal with decision-makers, but decisionmakers don’t want to deal with salespeople unless they are also decision-makers.|Salespeople want to deal with decision-makers, but decisionmakers don’t want to deal with salespeople unless they are also decision-makers.
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So, carefully consider how you represent yourself,|So, carefully consider how you represent yourself,
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so that you stay focused on closing the sale and keeping the buyer motivated to progress the discussions.|so that you stay focused on closing the sale and keeping the buyer motivated to progress the discussions.
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If the decision-making is done by a committee,|If the decision-making is done by a committee,
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the first option is to find a way how you can make the presentation to the committee.|the first option is to find a way how you can make the presentation to the committee.
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Why? Because you are the most qualified person because of your training and knowledge of the product and the company.|Why? Because you are the most qualified person because of your training and knowledge of the product and the company.
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You would be much more efficient in handling objections than anyone else.|You would be much more efficient in handling objections than anyone else.
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Supposing you are not permitted to make the presentation, then you'll need to find an ambassador for your product inside the buyer organization,|Supposing you are not permitted to make the presentation, then you'll need to find an ambassador for your product inside the buyer organization,
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and you'll need to coach him such that he can represent you authentically and with enthusiasm.|and you'll need to coach him such that he can represent you authentically and with enthusiasm.
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He'll need to understand how to handle objections such as: Are the prices too high? Why should we do it now? What's the rush?|He'll need to understand how to handle objections such as: Are the prices too high? Why should we do it now? What's the rush?
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What are the warranties and guarantees? What’s the turn-around time? What’s your credibility?|What are the warranties and guarantees? What’s the turn-around time? What’s your credibility?
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MAKING PRESENTATIONS|MAKING PRESENTATIONS
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Most sales professionals could multiply their sales if only they made great presentations|Most sales professionals could multiply their sales if only they made great presentations
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A great presentation cannot be fancy packaging alone, it needs to be substantive.|A great presentation cannot be fancy packaging alone, it needs to be substantive.
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It should be well-planned, structured, customer-focused and solution-oriented.|It should be well-planned, structured, customer-focused and solution-oriented.
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It must move from a general presentation to specific needs because customers don’t buy products/ services,|It must move from a general presentation to specific needs because customers don’t buy products/ services,
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they only buy benefits and solutions.|they only buy benefits and solutions.
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PRESENTATION APPROACH:|PRESENTATION APPROACH:
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A good professional uncovers a need by: One. Getting the prospect involved in a two-way transaction.|A good professional uncovers a need by: One. Getting the prospect involved in a two-way transaction.
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Four. Asking questions.|Four. Asking questions.
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Eight. Rephrasing and giving feedback to confirm understanding.|Eight. Rephrasing and giving feedback to confirm understanding.
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and Nine. Making some reinforcing remarks or statements.|and Nine. Making some reinforcing remarks or statements.
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It is important to get feedback because it helps the Salesperson realize whether his presentation is on track or not.|It is important to get feedback because it helps the Salesperson realize whether his presentation is on track or not.
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It also engages and involves the prospect.|It also engages and involves the prospect.
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Feedback also gives indicators as to what are the hot buttons of the prospect.|Feedback also gives indicators as to what are the hot buttons of the prospect.
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It helps him uncover the needs and wants of the prospect. But most importantly|It helps him uncover the needs and wants of the prospect. But most importantly
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a Salesperson must very carefully listen to what is being said and what is left unsaid.|a Salesperson must very carefully listen to what is being said and what is left unsaid.
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He will only get clues, provided he is an active listener. PRESENTATION TIPS:|He will only get clues, provided he is an active listener. PRESENTATION TIPS:
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Does Go with a clear focus and identify your objective.|Does Go with a clear focus and identify your objective.
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Take a deep breath, relax and speak clearly. Be pleasant and behave naturally.|Take a deep breath, relax and speak clearly. Be pleasant and behave naturally.
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Be proud of your profession, product and company.|Be proud of your profession, product and company.
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Be prepared with all your selling tools.|Be prepared with all your selling tools.
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Be sensitive to your client’s needs and time constraints.|Be sensitive to your client’s needs and time constraints.
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Convert features into benefits.|Convert features into benefits.
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Analyze questions carefully and respond appropriately. Be prepared to handle objections. Make complete disclosures. Know quality standards and benchmarks.|Analyze questions carefully and respond appropriately. Be prepared to handle objections. Make complete disclosures. Know quality standards and benchmarks.
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Keep your commitment don’ts|Keep your commitment don’ts
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Be pushy and pressurizing.|Be pushy and pressurizing.
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Ignore anyone, especially those who have an influence on decision-making.|Ignore anyone, especially those who have an influence on decision-making.
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Why is it important to make a statement or ask a question where the obvious answer is yes?|Why is it important to make a statement or ask a question where the obvious answer is yes?
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‘Yes’ is a form of agreement the more “yeses’ you get during the presentation, the more agreements you would have received.|‘Yes’ is a form of agreement the more “yeses’ you get during the presentation, the more agreements you would have received.
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When you come to a close and, if the prospect has agreed with you all along, it will be difficult for him to disagree with you when you come to close the sale.|When you come to a close and, if the prospect has agreed with you all along, it will be difficult for him to disagree with you when you come to close the sale.
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His buying decision is being made step-by-step with every yes,|His buying decision is being made step-by-step with every yes,
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mentally or verbally.|mentally or verbally.
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The more ‘yeses’ you get, the easier it is for the prospect to make a positive decision.|The more ‘yeses’ you get, the easier it is for the prospect to make a positive decision.
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Chapter 14: Prospecting|Chapter 14: Prospecting
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Sales professionals who get involved in too many activities, including sales presentations,|Sales professionals who get involved in too many activities, including sales presentations,
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either forget or don’t have enough time to continuously prospect.|either forget or don’t have enough time to continuously prospect.
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That’s when problems arise they go into feast or famine mode.|That’s when problems arise they go into feast or famine mode.
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Even though it is very hard to tell when today’s prospecting will show results,|Even though it is very hard to tell when today’s prospecting will show results,
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the process must continue. Regardless of how busy a person is today or how well they are doing, if they are looking to achieve good results in selling|the process must continue. Regardless of how busy a person is today or how well they are doing, if they are looking to achieve good results in selling
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they must engage in prospecting every day.|they must engage in prospecting every day.
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This is because no matter what happens, there will always be a small percentage of your existing client base that will leave you;|This is because no matter what happens, there will always be a small percentage of your existing client base that will leave you;
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eventually, the business will dry up and at some point become non- existent.|eventually, the business will dry up and at some point become non- existent.
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Your inflow and retention of prospects must be greater than the outflow.|Your inflow and retention of prospects must be greater than the outflow.
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Only then can you grow. WHAT IS THE DIFFERENCE BETWEEN A PROSPECT AND A SUSPECT?|Only then can you grow. WHAT IS THE DIFFERENCE BETWEEN A PROSPECT AND A SUSPECT?
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A suspect could be anyone, whereas, a prospect is one who meets the following three criteria.|A suspect could be anyone, whereas, a prospect is one who meets the following three criteria.
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He has: A need for your product. Ability to take a decision|He has: A need for your product. Ability to take a decision
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Money to buy your product|Money to buy your product
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If any one of the above is missing, he is not a prospect.|If any one of the above is missing, he is not a prospect.
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Keep your focus on your target market: Be aware of your target group.|Keep your focus on your target market: Be aware of your target group.
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Be aware that you cannot sell winter clothes in a warm climate.|Be aware that you cannot sell winter clothes in a warm climate.
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To maintain a constant flow of new prospects,|To maintain a constant flow of new prospects,
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One needs to have multiple approaches, as one method cannot be relied upon exclusively.|One needs to have multiple approaches, as one method cannot be relied upon exclusively.
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The Salesperson, over a period of time, will develop his own level of comfort in the prospecting method.|The Salesperson, over a period of time, will develop his own level of comfort in the prospecting method.
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Seven. Direct mailing.|Seven. Direct mailing.
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and Twelve. E-marketing/social media|and Twelve. E-marketing/social media
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I remember from my life insurance selling days|I remember from my life insurance selling days
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that some people, very successfully, used to call the ones who were recently promoted.|that some people, very successfully, used to call the ones who were recently promoted.
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Regardless of the source of prospects, the methods of prospecting remain identical, by and large.|Regardless of the source of prospects, the methods of prospecting remain identical, by and large.
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I shall elaborate just a few as follows: METHODS OF PROSPECTING|I shall elaborate just a few as follows: METHODS OF PROSPECTING
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Direct Mail Marketing: I recall when I was selling life insurance, we had one Salesperson who was amongst the top producers in our office.|Direct Mail Marketing: I recall when I was selling life insurance, we had one Salesperson who was amongst the top producers in our office.
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His marketing plan was very simple.|His marketing plan was very simple.
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He consistently sent ten mailers a day because he knew that five days later he would have to make phone calls to follow-up.|He consistently sent ten mailers a day because he knew that five days later he would have to make phone calls to follow-up.
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