text stringlengths 0 152 |
|---|
Syntax 166 |
Examples of Dialplan Functions 167 |
Conditional Branching 168 |
The GotoIf() Application 168 |
Time-Based Conditional Branching with GotoIfTime() 172 |
GoSub 175 |
vi |
| |
Table of Contents |
Defining Subroutines 175 |
Returning from a Subroutine 177 |
Local Channels 177 |
Using the Asterisk Database 181 |
Storing Data in the AstDB 181 |
Retrieving Data from the AstDB 182 |
Deleting Data from the AstDB 182 |
Using the AstDB in the Dialplan 182 |
Handy Asterisk Features 183 |
Conferencing with ConfBridge() 183 |
Handy Dialplan Functions 184 |
CALLERID() 184 |
CHANNEL() 185 |
CURL() 185 |
CUT() 185 |
IF() and STRFTIME() 186 |
LEN() 187 |
REGEX() 187 |
STRFTIME() 187 |
Conclusion 188 |
11. PBX Features, Including Parking, Paging, and Conferencing. . . . . . . . . . . . . . . . . . . . . 189 |
features.conf 189 |
The [general] Section 190 |
The [featuremap] Section 190 |
The [applicationmap] Section 191 |
Application Map Grouping 194 |
Parking and Paging 194 |
Call Parking 195 |
Paging (aka Public Address) 197 |
Places to Send Your Pages 199 |
Zone Paging 204 |
Advanced Conferencing 204 |
Video Conferencing 206 |
Conclusion 206 |
12. Automatic Call Distribution Queues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 |
Creating a Simple ACD Queue 210 |
Queue Members 215 |
Controlling Queue Members via the CLI 216 |
Defining Queue Members in the queue_members Table 217 |
Controlling Queue Members with Dialplan Logic 218 |
Table of Contents |
| |
vii |
Automatically Logging Into and Out of Multiple Queues 220 |
Advanced Queues 223 |
Priority Queue (Queue Weighting) 223 |
Queue Member Priority 224 |
Changing Penalties Dynamically (queuerules) 225 |
Announcement Control 226 |
Overflow 229 |
Using Local Channels 232 |
Queue Statistics: The queue_log File 235 |
Conclusion 237 |
13. Device States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239 |
Device States 239 |
Checking Device States 240 |
Extension States Using the hint Directive 241 |
Hints 241 |
Checking Extension States 242 |
SIP Presence 243 |
Using Custom Device States 244 |
Conclusion 245 |
14. The Automated Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 |
An AA Is Not an IVR 248 |
Designing Your AA 248 |
The Greeting 250 |
The Main Menu 250 |
Timeout 252 |
Invalid 252 |
Dial by Extension 252 |
Building Your AA 252 |
Recording Prompts 253 |
The Dialplan 255 |
Delivering Incoming Calls to the AA 256 |
IVR 257 |
Conclusion 257 |
15. Relational Database Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259 |
Your Choice of Database 259 |
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