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Managing Databases 260
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Troubleshooting Database Issues 261
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SQL Injection 261
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Powering Your Dialplan with func_odbc 261
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viii
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Table of Contents
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A Gentle Introduction to func_odbc 263
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Getting Funky with func_odbc: Hot-Desking 264
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Using Realtime 278
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Static Realtime 279
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Dynamic Realtime 281
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Storing Call Detail Records 281
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Database Integration of ACD Queues 286
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Storing Dialplan Parameters for a Queue in a Database 286
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Writing queue_log to Database 287
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Conclusion 288
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16.
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Introduction to Interactive Voice Response. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
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Components of an IVR 289
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IVR Design Considerations 292
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Asterisk Modules for Building IVRs 293
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CURL() 293
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func_odbc 293
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AGI 293
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AMI 293
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ARI 293
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A Simple IVR Using CURL() 294
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The Dialplan 294
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A Prompt-Recording IVR Function 294
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Speech Recognition and Text-to-Speech 296
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Text-to-Speech 297
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Speech Recognition 297
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Conclusion 297
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17. Asterisk Manager Interface and Call Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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299
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Call Files 299
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Your First Call File 300
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Notes About Call Files 301
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AMI Quick Start 301
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AMI over TCP 302
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AMI over HTTP 303
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Configuration 303
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manager.conf 304
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http.conf 304
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Protocol Overview 305
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Message Encoding 306
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AMI over HTTP 308
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Example Usage 310
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Table of Contents
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ix
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Originating a Call 310
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Redirecting a Call 312
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Development Frameworks 313
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Conclusion 314
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18. Asterisk Gateway Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
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Quick Start 315
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AGI Variants 316
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Process-Based AGI 316
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FastAGI—AGI over TCP 317
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Async AGI—AMI-Controlled AGI 318
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AGI Communication Overview 319
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Setting Up an AGI Session 319
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Commands and Responses 321
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Ending an AGI Session 325
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Example: Account Database Access 327
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Development Frameworks 328
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Conclusion 329
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19. Asterisk REST Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
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ARI Quick Start 332
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Basic Asterisk Configuration 332
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Testing Your Basic ARI Environment 333
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Working with Your ARI Environment Using Swagger 334
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The Building Blocks of ARI 337
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REST 337
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WebSocket 337
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Stasis 338
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Frameworks 338
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ari-py (and aioari) for Python 339
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node-ari-client 339
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AsterNET.ARI 339
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ari4java 340
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phpari 340
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aricpp 340
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asterisk-ari-client 340
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