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4 | 100% prettiest, fanciest place i've ever seen in my life. absolutely breathtaking. from the lobby with rock features and waterfall, to the lit up painted ceiling, to the enormous pools that overlook golf courses and lakes as well as wide 360 views of the surrounding mountains, etc... just... wow. even the stairs hav... | en | 81 | prettiest fanciest place ever seen life absolutely breathtaking lobby rock features waterfall lit painted ceiling enormous pools overlook golf courses lakes well wide views surrounding mountains etc wow even stairs little decorations big head random pot flowers sitting corner twice tall felt like little ant | 45 |
2 | This place was really pretty and I enjoyed most of my stay here. Where it lost a star was the air conditioning in the rooms was really annoying. Phoenix is hot and you really need good AC in a hotel that is in the middle of the desert. At night, no matter how cold me set it, it kept shutting off and then turning bac... | en | 142 | place really pretty enjoyed stay lost star air conditioning rooms really annoying phoenix hot really need good ac hotel middle desert night matter cold set kept shutting turning back min later kept waking us addition would get really warm uncomfortable terrible night pluses views staff neat plan opted housekeeping day ... | 60 |
2 | The hubby's employer held an event here. We didn't stay overnight so can't comment on the rooms, but as we were driving the 1.5 miles from the main entrance to the convention center lobby, I found myself thinking I would love to come back and explore the grounds. It's absolutely beautiful, secluded and private. While ... | en | 193 | hubby employer held event stay overnight ca comment rooms driving miles main entrance convention center lobby found thinking would love come back explore grounds absolutely beautiful secluded private waiting line check served us thought pretty two margaritas unfortunately beers stronger tasted like fruity lemonade drin... | 88 |
4 | Oh how sweet this place is! Serene and engaging. It it beautifully designed and restful with the many water appointments and private areas to just relax and feel peaceful. You buy much more than a room here. You buy a peaceful experience. I long to stay here again. | en | 48 | oh sweet place serene engaging beautifully designed restful many water appointments private areas relax feel peaceful buy much room buy peaceful experience long stay | 24 |
4 | Stephen G. hit the nail on the head - \"You buy a peaceful experience\". I was looking for a resort/spa but also wanted to take advantage of horseback riding as much as I could. This resort definitely exceeded my expectations - the staff is AMAZING (friendly, accommodating, etc), the food was delicious, the resort is b... | en | 82 | stephen hit nail head buy peaceful looking also wanted take advantage horseback riding much could resort definitely exceeded expectations staff amazing friendly accommodating etc food delicious resort beautiful rooms also clean everyone encountered went extra mile regard service came back nyc completely rejuvenated | 43 |
1 | Stayed three nights for an on site conference. Service is what you would expect. Room is slightly less than what you would expect. Food is fine.\n\nHere is what I did not expect: as an SPG gold level member to be put in one of the rooms farthest from everything with a view of the parking lot. To be charged almost $... | en | 119 | stayed three nights site conference service would expect room slightly less would expect food expect spg gold level member put one rooms farthest everything view parking lot charged almost additional wired yes wired internet access room insult injury beer native american decor cheesy almost point insulting burning sage... | 60 |
2 | This is an inexpensive resort and you truly get what you paid for. \n\nThe grounds are nice, the rooms are so-so. I paid $179 during high season and figured there's a reason in cheaper than the Courtyard, though it's considered a \"Resort\".\n\nOn the positive side the grounds are nice and the parking was free. | en | 54 | inexpensive resort truly get paid grounds nice rooms paid high season figured reason cheaper courtyard though considered positive side grounds nice parking free | 23 |
1 | One of the dullest hotels I've stayed in. Food was subpar. Sheets smelled of mildew and A/C was not properly working. When I woke up, I swear I thought I was in a cheap motel and not a Sheraton. Wifi only in the lobby area. There is free wired internet in the rooms. | en | 53 | one dullest hotels stayed food subpar sheets smelled mildew properly working woke swear thought cheap motel sheraton wifi lobby area free wired internet rooms | 24 |
3 | The Sheraton is located in the Gila River native american territory.\nIt is a beautiful hotel with a breathtaking native american artwork theme.\nThe colors of the building and the landscape make the hotel blends perfectly with the desert and mountains.\n\nThey are three large pools, three hot tubs, and a slide. The po... | en | 224 | sheraton located gila river native american beautiful hotel breathtaking native american artwork colors building landscape make hotel blends perfectly desert three large pools three hot tubs slide pools resort style shallow expect laps sunbathing relaxing pool ceiling lobby beautiful native american artwork hotel relax... | 115 |
0 | The best part of staying at this hotel was leaving it. I stayed here 8 interminable nights during a client conference. Each day was greeted by new (and bizarre) service defects. The restaurant opens (but mostly closes) at the convenience of staff. A vacuum never once touched the carpet in my room. Service trays rotted ... | en | 153 | best part staying hotel leaving stayed interminable nights client conference day greeted new bizarre service defects restaurant opens mostly closes convenience staff vacuum never touched carpet room service trays rotted corridor floors days oh cell phone breaks need briefly check voice mail room property middle nowhere... | 73 |
2 | I give this place three stars...\n\nDon't get me wrong... it's a beautiful place. Awesome Native American atmosphere... well appointed decore.. nice staff. It's cray-cray far from anywhere you want to be... but I guess that was expected if you want to 'really' get a way from civilization.\n\nMy room was literally sou... | en | 106 | give place three stars get wrong beautiful place awesome native american atmosphere well appointed decore nice staff far anywhere want guess expected want get way room literally south tucson furthest conference center little wifi room clean nice bed pillows comfy could hear guests next talking music midnight groaning s... | 57 |
1 | Second time here, first was a magical stay, this time NOT so much! Checked in and checked our room out, BATCAVE. I DON'T think so. Next room, will have to do! For $200 to $300 a night I expect a lot more. Grounds and Hotel are pretty awesome, visually that is. Rooms, eh, OK at best. You can hear other guest from your r... | en | 147 | second time first magical stay time much checked checked room batcave think next room night expect lot grounds hotel pretty awesome visually rooms eh ok best hear guest room wtf bring lots money trapped middle nowhere short ones rooms requested could cause football team last minute last time sheratons us funny last tim... | 70 |
1 | As a Starwood Gold member I have to say the service here was literally \"worst in class\". Don't bother going to the lobby bar...you will sit for hours before being served, don't rod food, they will mess up the order...Dont ask them to go out of their way...they won't.. As a gold preferred member I did not even get a ... | en | 89 | starwood gold member say service literally worst bother going lobby bar sit hours served rod food mess order dont ask go way wo gold preferred member even get starwood preferred guest room irritating concierge pool bar manager great service awful fyi ready walk rooms spread | 45 |
1 | I stayed at the Sheraton for a convention and while the actual grounds and facilities are very nice, there is a lot to be desired as anything but a company paid destination, I would never go again. I am a gold Starwood member, so stay at a lot of Sheraton properties.\n\nI'm used to paying resort rates for food, drinks ... | en | 425 | stayed sheraton convention actual grounds facilities nice lot desired anything company paid destination would never go gold starwood member stay lot sheraton used paying resort rates food drinks service place top prices lack mid prices choices dining number one two restaurants priced choice really mid priced restaurant... | 183 |
2 | This is a lovely resort, but more of an effort should be made to rid the lobby bar of flies...The spa is AMAZING! | en | 23 | lovely resort effort made rid lobby bar flies spa amazing | 10 |
2 | My husband and I stayed here for two nights during a conference he was attending in the hotels conference center. Our room was nice enough and the resort grounds were beautiful. We didn't get to expierience all that this place has to offer with only being there 3 days and having all of the meals and activities planne... | en | 525 | husband stayed two nights conference attending hotels conference center room nice enough resort grounds beautiful get expierience place offer days meals activities planned us company running conference things could made stay better first many reviewers stated rooms warm understand degrees outside stay make difficult co... | 228 |
1 | This place used to be a hidden gem, now something is definitely missing.\n\nThis week we had out of town family visiting from California. Being Starwood preferred members and fans of the Wild Horse Pass area from a stay almost 6 years ago, they planned a 5 nights stay. I also got a room for one of the nights to have a ... | en | 805 | place used hidden gem something definitely week town family visiting california starwood preferred members fans wild horse pass area stay almost years ago planned nights stay also got room one nights mini staycation stars resort grounds view watching sunset mountains two story floor ceiling windows lobby experience eve... | 409 |
0 | I just wanted to say out of all the hotels in the valley I chose Sheraton Wild Horse Pass for me and my wife to stay the night and celebrate on the joyous occasion for New Years Eve. It was very disturbing saying the very least when the fire alarm went off around 4 a.m. in our wing and immediately we jumped from a de... | en | 213 | wanted say hotels valley chose sheraton wild horse pass wife stay night celebrate joyous occasion new years eve disturbing saying least fire alarm went around wing immediately jumped dead sleep proceeded hallway people looking saying false alarm without knowing assume personally felt systems place management staff conv... | 95 |
1 | The resort itself was beautiful. I am giving it a low rating because the service was terrible and the parking & room location was horrible. We spent all day on the baseball fields only to come back to shower for dinner to find our room uncleaned. I called down for towels & it took them n early 45 min to bring them. ... | en | 174 | resort beautiful giving low rating service terrible parking room location horrible spent day baseball fields come back shower dinner find room uncleaned called towels took n early min bring ended late dinner reservation unshowered room service tray left outside room full days ever come pick self parking lot fine park h... | 81 |
2 | Well first of all, I wrote a very detailed review just as I was leaving this resort. Now I cannot find it on my profile. Does yelp remove reviews? \n\nThis was the most confusing hotel layout ever. I spent a great deal of time there confused in the hallways. Which isn't really a bad thing, since I hike and run anyway. ... | en | 413 | well first wrote detailed review leaving resort find profile yelp remove reviews confusing hotel layout ever spent great deal time confused hallways really bad thing since hike run anyway able break new barefoot running shoes staying place conference gets little old waste small amount free time wandering halls hiking i... | 209 |
4 | Love this place! My wife and I come here every year for our anniversary. Everything from the food the staff, the scenery even the amenities are top notch. Highly recommended! | en | 30 | love place wife come every year anniversary everything food staff scenery even amenities top notch highly recommended | 17 |
1 | This resort is absolutely beautiful. Recommend walking around the trails and golf course early in the morning as there is an amazing variety of bird noises everywhere.... There is a lot of attention to detail in the landscaping which I have a great appreciation for. I stayed for 4 nights. The reason I'm giving 2 star... | en | 435 | resort absolutely beautiful recommend walking around trails golf course early morning amazing variety bird noises everywhere lot attention detail landscaping great appreciation stayed nights reason giving stars food drink repulsive ca get drink pool without taking lot nasty mixer corn syrup call picky eat meat golf clu... | 206 |
1 | I'm sure that most people have noticed already, but several of the reviews that have been posted here (including some high ratings) are actually for the casino that is about a mile away. This review is for the Sheraton resort and spa.\n\nI will say up front that my review is from the perspective of a business travele... | en | 933 | sure people noticed already several reviews posted including high ratings actually casino mile away review sheraton resort say front review perspective business traveler stay hotels nights year seen everything high end luxury downright scary review seen way vacation family travel occasionally see annual boondoggle pers... | 407 |
1 | We booked a room couple weeks in advance and when we arrived a bit after 11pm the music in the lobby was so LOUD that it was uncomfortable. Then the night manager told us the room we booked was unavailable and gave us a standard room allllllll the way in the rear of the resort. He did not accommodate. We were very upse... | en | 124 | booked room couple weeks advance arrived bit music lobby loud uncomfortable night manager told us room booked unavailable gave us standard room allllllll way rear resort accommodate upset room linked next doors room door access hear partying sleep tv overall place valet awesome bell man great price room ok bed comforta... | 60 |
3 | I love this place. It's very spiritual and calming. I've been visiting and staycationing for seven years. The rooms are nice with Native American art and blankets. Very comfortable beds. The bathrooms are lovely with separate shower and tub. \nThe grand foyer is beautiful as is the huge patio with fire pits. The pools ... | en | 164 | love place spiritual calming visiting staycationing seven years rooms nice native american art blankets comfortable beds bathrooms lovely separate shower tub grand foyer beautiful huge patio fire pits pools nice must admit keeping kid ages started going boys looking higher slides lazy river enjoy short boat rides weste... | 80 |
1 | 2stars at best. Rooms were borderline, poor housekeeping, pool could use attention, pool restrooms dirty, pool maintenance, re: pool water appeared dirty. When checking out, i was charged for valet services i didn't use and had to argue with the front staff to have the charge removed. The front staff person said manag... | en | 132 | best rooms borderline poor housekeeping pool could use attention pool restrooms dirty pool maintenance pool water appeared dirty checking charged valet services use argue front staff charge removed front staff person said management unavailable help settle overcharges bill room cool expected house cleaning done one day... | 81 |
1 | Service not what you would expect at a hotel in this price category. Very difficult to even get a cup of coffee once the coffee kiosk closes in the early afternoon. \n\nSpa was excellent I wish I could review separately. | en | 40 | service would expect hotel price category difficult even get cup coffee coffee kiosk closes early afternoon excellent wish could review separately | 21 |
4 | Large resort in the desert. Great pool area, with the chairs that have flags to raise to get service. Plus it's pet friendly. | en | 23 | large resort desert great pool area chairs flags raise get service plus pet friendly | 14 |
0 | This is a nice hotel but the staff is a little lacking. We reserved a King bed and when we checked in they only had 2 queens. So they \"upgraded\" our room. All this meant was a room with a view if the pool the were working on. In the morning when I was asked \"how was your stay\", I replied \"not very good since we d... | en | 102 | nice hotel staff little lacking reserved king bed checked queens room meant room view pool working morning asked replied good since get room hotel employees response sorry hear outstanding balance room want keep card horrible customer service | 37 |
2 | This is a peaceful property. It's huge draw is that it's away from the hustle and bustle of the city, which can be good and less than ideal. It can be good if you plan to just reside on the resort, including eating all of your meals there. It's less than ideal if you want to venture out because you can expect to drive ... | en | 274 | peaceful property huge draw away hustle bustle city good less ideal good plan reside resort including eating meals less ideal want venture expect drive minimum minutes get landscaping well done staff friendly rooms basic little dated even native american themes want plush sure get sure suite rooms look likes resort als... | 116 |
3 | I stayed here fore a conference and what a great hotel and golf course. Was surprised they only have one restaurant. Great facilities, gym, ground and course. | en | 27 | stayed fore conference great hotel golf course surprised one restaurant great facilities gym ground course | 15 |
3 | Nice resort and good place for a business meeting. Rooms are big and comfortable. Friendly staff, but off the beaten path a little so cabs need to be called well in advance. Will Uber next time. \nGolf course and spa on the grounds. Horse back riding too. Casino nearby. \nImpressive Lobby, but it smelled a bit like a w... | en | 76 | nice resort good place business meeting rooms big comfortable friendly staff beaten path little cabs need called well advance uber next time course spa grounds horse back riding casino nearby lobby smelled bit like water treatment facility chlorinated waterfalls sort sewer stench pool area friendly staff | 46 |
3 | Beautiful. Clean. Relaxing. Friendly staff. Expensive all around and over priced food and drink. But overall a wonderful resort and I will go back! You can shuttle to the casino where there is a 24/7 cafe with reasonably priced delicious food. | en | 41 | beautiful clean relaxing friendly staff expensive around priced food drink overall wonderful resort go back shuttle casino cafe reasonably priced delicious food | 22 |
2 | The resort is beautiful but not well maintained. The carpet in the room was stained and there was something smeared on the side of my toilet, which would also not flush unless you held the handle down. The biggest issue is that there was no way to buy water, snacks, cigarettes, etc. after 8pm. You would have to sit at ... | en | 104 | resort beautiful well maintained carpet room stained something smeared side toilet would also flush unless held handle biggest issue way buy water snacks cigarettes etc would sit bar order take mile shuttle casino road plenty nice resorts small things set best apart crowd resort | 44 |
4 | We have been 2 summers in a row now for a stay-cation. We don't plan on ever staying anywhere else. The pools are divine. The service is great. Food and drinks are yummy. The rooms are spacious and comfortable. Just an all around great atmosphere. A large bonus is the free shuttle to the casino, rawhide, and the outle... | en | 66 | summers row plan ever staying anywhere else pools divine service great food drinks yummy rooms spacious comfortable around great atmosphere large bonus free shuttle casino rawhide outlet mall ca wait go next year | 33 |
3 | I think this hotel deserves 5 stars if only Alexandria at the Ko sin restaurant was mindful enough to ask my companion if he's done with his plate before attempting to take it away & charging me $34+ for in-room dining I didn't order. The resort fee $27/day added up to my bill was, I think, hefty. I got disoriented for... | en | 403 | think hotel deserves stars alexandria ko sin restaurant mindful enough ask companion done plate attempting take away charging dining order resort fee added bill think hefty got disoriented sec thinking san diego lol lobby gorgeous mural magnificent lot rich native american paintings grand hotel hotel stuffy anyways coz... | 192 |
1 | US Air is better than Southwest. But that's not really a compliment. \n\nHere is the deal. My work finish early today so we wanted to see if we could exchange our first class tickets from the 4:30 flight to the flight at 1:30 which still had lots of empty seats in first class. The gal at the call center said su... | en | 407 | us air better southwest really compliment deal work finish early today wanted see could exchange first class tickets flight flight still lots empty seats first class gal call center said sure change fee would per person addition fee would imposed one way ticket course explaining changing return leg ticket home constitu... | 197 |
1 | I was an optimist when the America West / US Airways merger news hit the airwaves. Unfortunately I was a bit too hopeful. I've traveled a lot for work (and pleasure) so it made sense to stay loyal to one airline and become \"Gold Elite\" to take advantage of the benefits, namely lots of first-class upgrades, no lines... | en | 178 | optimist america west us airways merger news hit airwaves unfortunately bit hopeful traveled lot work pleasure made sense stay loyal one airline become gold take advantage benefits namely lots upgrades lines bonus miles etc string events wo bore unethical deceitful details took place last week easy flight sfo phx cemen... | 92 |
0 | So, I fly a lot., nearly 70,000 miles in the past 6 months. Not usually US Airways/America West - only maybe 5 or 6 times with them. But my ONLY horrible airline experiences have both been with them., which is quite a ratio.\n\n1. Flew from San Diego to Portland meeting up for a month-long concert tour. I had my perso... | en | 734 | fly nearly miles past months usually us west maybe times horrible airline experiences quite flew san diego portland meeting concert tour personal things well equipment course land luggage spending least hour trying get baggage services help say luggage next flight courier deliver make abundantly clear meet courier pers... | 314 |
1 | I am a Silver Preferred member on US Airways. This has gotten me the same lousy level of customer service representatives, the same lousy website (why do I need to call you to view my itinerary when the flight number changed?) as everyone. \n\nI have few complaints about the flights, except they're expensive to fly dir... | en | 106 | silver preferred member us airways gotten lousy level customer service representatives lousy website need call view itinerary flight number changed everyone complaints flights except expensive fly direct sfo pittsburgh even though low cost whole different check line flights sfo kinda weird guys time fly us airways dire... | 49 |
2 | Well what can I say?\n\nEh. That's what. This airline is neither great nor bad. The service was 'aaiight' and the planes were old w/ poor excuses for TVs--btw, what's up with the Cranium questions?? If you're not going to show a movie or cartoons, at least change up the questions. (thank God for my video Ipod) Having s... | en | 73 | well say airline neither great bad service planes old poor excuses tvs btw cranium questions going show movie cartoons least change questions thank god video ipod said got destination safe relatively time whatevs | 33 |
0 | I'm sticking to Alaska Airlines. Only reason I flew US Airways was because I had no choice.\n\nLost bags, miscommunication, lack of respect, apathy towards the customer's needs, no AC, tarmac wait, and the list goes on.\n\nNever again. I rather ride the flee infested greyhound. | en | 44 | sticking alaska airlines reason flew us airways bags miscommunication lack respect apathy towards customer needs ac tarmac wait list goes rather ride flee infested greyhound | 25 |
0 | Hmmm. Shall we try a little math problem?\n\nAssuming all patrons have an average of an hour and a half layover:\nIf Plane A leaves Tucson at 11:30 and Plane B leaves Tucson at 12:45, if Plane A hasn't left Tucson at 12:45, which plane's passengers are more likely to miss their connecting flights?\n\nNot working?\nOka... | en | 160 | hmmm shall try little math problem patrons average hour half layover plane leaves tucson plane b leaves tucson plane left tucson plane passengers likely miss connecting flights working start five one hour half delay hour commuter one snarky micromanaging flight attendants one two agents rescheduling total customers one... | 85 |
1 | Maybe Jet Blue has spoiled me. I fly Jet Blue to Oakland a couple times a year and my flight has never left late. Last time I flew to Vegas it was Jet Blue and once again on time.\n\nSo last week I go to Vegas for a convention and have to go with my co-workers and they all wanted to fly out of John Wayne/Orange Count... | en | 177 | maybe jet blue spoiled fly jet blue oakland couple times year flight never left late last time flew vegas jet blue last week go vegas convention go wanted fly john county beloved long beach airport deal us airways flight departure time plane even gate yet time boarded got air already past arrival time exactly minutes s... | 79 |
1 | I don't care to be bullied and threatened with the plane leaving without me in my connecting city due to overbooking when I reserved, paid for and chose seating for these two flights two months in advance. \n\nI also don't care for the ambivalence towards me when my boarding pass was handed to me and my seat had myster... | en | 183 | care bullied threatened plane leaving without connecting city due overbooking reserved paid chose seating two flights two months advance also care ambivalence towards boarding pass handed seat mysteriously changed next bf last row seat closest bathrooms also care fact flight half hour late taking sure crew also really ... | 83 |
1 | I have booked several flights on US Airways (formerly America West) via online travel sites, I have been fairly impressed with their rates, but bitterly disappointed by their consistent delays. I have flown 4 times with US Airways over the past two years and not one of my trips didn't have some kind of delay.\n\nI was ... | en | 187 | booked several flights us airways formerly america west via online travel sites fairly impressed rates bitterly disappointed consistent delays flown times us airways past two years one trips kind delayed almost coming back san francisco three hours phoenix vegas could driven quicker total one way trip time gets lack co... | 89 |
0 | I have never flown US Airways since they became US Airways. I did however, fly America West and was happy with them nearly every time I flew with them.\n\nI HAVE to write this review, as I had an awful experience with them yesterday. I was scheduled at 7:23am out of Phoenix and arriving back here in SF at 9:30 am in ... | en | 435 | never flown us airways since became us airways however fly america west happy nearly every time flew write review awful experience yesterday scheduled phoenix arriving back sf enough time work arrive proceed e computer starts try get attendants attention failed knowing lot time depart decided counter waited minutes get... | 167 |
1 | Everyone is right. This airline also sucks. Mostly because every time I fly US Airways I experience:\n\na) Check-in lines out the door\nb) Airplanes from the Nixon administration era. | en | 28 | everyone right airline also sucks mostly every time fly us airways experience lines airplanes nixon administration era | 17 |
1 | Update:\nDowngraded a star for the new baggage policy.\n\nOn the bright side, now US Airways' baggage policy of one free checked bag seems like a bargain compared to American's new policy. Surely US will be following suit soon, but until then...\n\nWe had a major problem coming home from vacation a few weeks ago-- the... | en | 256 | update star new baggage bright side us airways baggage policy one free checked bag seems like bargain compared american new policy surely us following suit soon major problem coming home vacation weeks ago plane delayed hours meant would miss connection charlotte put hotel overnight yes annoyed would want plane mechani... | 127 |
0 | The flight to was delayed at first for 40 minutes, then an hour and a half due to maintenance... whatever. The return flight - was canceled, please wait in that line to find another flight. This other line had one harried ticketing agent that obviously didn't have the right answers for the passengers because the line... | en | 126 | flight delayed first minutes hour half due maintenance whatever return flight canceled please wait line find another flight line one harried ticketing agent obviously right answers passengers line moving meanwhile baggage agents waiting check people flights canceled oh next flight home hours later oh cancellation due l... | 68 |
1 | Being bored as I was, stuck in a city that I didn't know, at an airport that I didn't care for, I got a great opportunity to observe everything around me. Weird as it sounds, it's one of my favorite things to do....sit and observe how people can be assholes....or just plan stupid.\n\nWhat Carolynne R. said about being... | en | 219 | bored stuck city know airport care got great opportunity observe everything around weird sounds one favorite things sit observe people assholes plan carolynne said bullied definitely would doubt personally happen witness several people get yelled lectured lady behind counter people already distraught first airway fligh... | 104 |
0 | I recently flew US Airways from Phoenix to Chicago. It was the bargain on Hotwire so that is what I went with. I cannot complain about the rate... $237 round trip is cheap these days. However, you are nickel-and-dimed for luggage check-in, a coke, snacks, etc. I limited myself to just one small suitcase, which added $... | en | 296 | recently flew us airways phoenix chicago bargain hotwire went complain rate round trip cheap days however luggage coke snacks etc limited one small suitcase added way thankfully exceed luggage weight would another fee second suitcase would additional fair experience overall however discovered passengers bring cats dogs... | 124 |
0 | I have to agree with most. Fly another airline. This sucks.\n\ncrummy seating, delays, they nickel and dime you. \n\nfly southwest if their is an option. | en | 25 | agree fly another airline seating delays nickel dime southwest option | 10 |
0 | THIS IS THE WORST AIRLINE IN THE ENTIRE FREE WORLD. THEY DO NOT KNOW THE MEANING OF THE WORKS \"CUSTOMER SERVICE\".\n\nAt all costs, use another airline or be prepared to have your flight cancelled or delayed and receive extreemly rude and abusive treatment from \"Customer Service\" represenatives. | en | 47 | worst airline entire free world know meaning works customer costs use another airline prepared flight cancelled delayed receive extreemly rude abusive treatment customer represenatives | 24 |
1 | I fly weekly on United Airlines and am a member of their mileage plus program. Despite the fact that I thought United was a sub-par airline, let me tell you, US Airways is even worse! \n\nNO MOVIES or ENTERTAINMENT on the planes unless you are going to Hawaii or international. What the hell? This makes a 5 hour fli... | en | 105 | fly weekly united airlines member mileage plus program despite fact thought united airline let tell us airways even worse movies entertainment planes unless going hawaii international hell makes hour flight back east coast hell trip especially given drinks food checked bags airline joke fly let go god awful surly rude ... | 51 |
0 | I fly quite regularly down to Phoenix (used to go direct to Tucson, but express jet went bankrupt) and I am stuck with US Airways as being the only non-stop from Spokane. With that being said I have never had an issue with them. But this last time really fried me and my traveling companion.\n\nWe showed up at the Phoen... | en | 483 | fly quite regularly phoenix used go direct tucson express jet went bankrupt stuck us airways spokane said never issue last time really fried traveling showed phoenix airport counter hour minutes flight leave tried night system could find return reservation yes minutes worked representative supervisor find reservation o... | 202 |
0 | Ever taken a flight on a crusty dog turd? Neither have I, but I imagine it's not much unlike flying US Airways--the all time worst airline in every conceivable way.\n\nHow does an airline (that is already at the bottom of the barrel) get away with cutting back so ridiculously far on service while simultaneously jackin... | en | 111 | ever taken flight crusty dog turd neither imagine much unlike flying us airways time worst airline every conceivable airline already bottom barrel get away cutting back ridiculously far service simultaneously jacking prices ridiculously high everything water luggage aisle seats great business plan douchebags take somet... | 65 |
0 | Trip: Seattle to Las Vegas (non stop)\n\nThank you so much for not knowing early enough that your plane's emergency lights weren't working. I really appreciated the initial 3 hour wait while some mystery part flew in from Phoenix.\n\nThen I appreciated learning that the problem still wasn't fixed and the maintenance gu... | en | 275 | trip seattle las vegas non stop much knowing early enough plane emergency lights working really appreciated initial hour wait mystery part flew appreciated learning problem still fixed maintenance guys check wires see flight finally canceled hours arrived airport oh fun part number given call rescheduling guy told fee ... | 124 |
1 | Since the 9-hour delay and then missing 24 hours of our time in Vegas.....\n\nThe flight went fine and they were all nice and all that.\n\nThe second \"fun part\" was when we got to the hotel and found out that the free show tickets that we were supposed to get were not in the account info. So I call up US Airways and,... | en | 232 | since delay missing hours time vegas flight went fine nice second fun got hotel found free show tickets supposed get account info call us airways guy nice said oh must clicked yes mom quite sure said write letter customer service craziness first flight nice guess understand ca fix something point fact get tickets info ... | 97 |
1 | For my last to international flights I have flown US Airways. SFO to Paris, co complaints. SFO to Cabo via Phx...an absolute mess! First our reservation got screwed up. A great counter manager Miguel helped us get on the flight but it was all downhill form there. Our connecting flight had break issues we felt while tax... | en | 99 | last international flights flown us airways sfo paris co complaints sfo cabo via phx absolute mess first reservation got screwed great counter manager miguel helped us get flight downhill form connecting flight break issues felt taxiing return bad wind storms prevented us leaving hours supposed hour journeys turned hou... | 60 |
1 | Hmmm..... US Airways looks like a scheduled airline with an extensive international and national route map. However, they definitely behave like a budget airline - $15 to check in a bag? Bad airline!\n\nThe flight was reasonable and the captain did do his best to make up a slight delay at departure. Definitely not up t... | en | 59 | hmmm us airways looks like scheduled airline extensive international national route map however definitely behave like budget airline check bag bad airline flight reasonable captain best make slight delay departure definitely standards jetblue | 33 |
2 | US Airways is kind of ghetto overall. Whilst Jet Blue gives you leather seats, I got pleather here; my legs were sticking and were so sticky by the end of my flights (eww). \n\nIt's no-frills, of course, and follows with the trend that they'll nickel and dime you for EVERYTHING - $15 for the first bag, $25 for the seco... | en | 230 | us airways kind ghetto overall whilst jet blue gives leather seats got pleather legs sticking sticky end flights eww course follows trend nickel dime everything first bag second plus overweight bag soft drinks complimentary flight although gather used probably ranked lowest customer service pay everyone else less stars... | 107 |
1 | the great thing about us airways is there is always something to talk about. the talk coming from my mouth is rarely good. i've flown with \"us\" waaay too often. i can count more times that my flight was delayed and/or canceled, my luggage has been lost (not delayed or mis-routed; straight up LOST) than times where th... | en | 226 | great thing us airways always something talk talk coming mouth rarely good flown waaay often count times flight delayed canceled luggage lost delayed straight lost times experience went even marginally smooth myriad unacceptable situations encountered might boggle mind keep coming back free soda fact recently sent surv... | 106 |
0 | Every great airline they've absorbed (America West, Piedmont, republic, Empire), they've turn to crap. I truly hate traveling with them and only use them when Southwest does not have a good time or flights to destinations. Pay for checked bags ($20 for first bag), meals ($7 for bistro meal), and most insulting for pill... | en | 98 | every great airline absorbed america west piedmont republic empire turn crap truly hate traveling use southwest good time flights destinations pay checked bags first bag meals bistro meal insulting pillow blanket southwest still gives break bags pillows least gives peanuts pretzels flown million miles career could care... | 54 |
0 | I redeem award miles for airline trips a couple times a year with various USA airlines. Today I learned about of some USAirways charges that are way beyond what any other USA flag carrier imposes. \n\nA month ago I booked a Dividend Rewards mile redemption flight for a friend on Virgin Atlantic from London Heathrow to... | en | 178 | redeem award miles airline trips couple times year various usa airlines today learned usairways charges way beyond usa flag carrier imposes month ago booked dividend rewards mile redemption flight friend virgin atlantic london heathrow boston logan today requested different flight dates march feb keeping exact itinerar... | 94 |
0 | Oh, US Airways.... You were my first. January 25, 1986, I flew on my first jet from Indianapolis to Washington International Airport, and you were in charge. Okay, your name was US Air at the time, but you're still the same airline... or are you? \n\nThis year I have noticed a funny thing. The only doors that seem to s... | en | 302 | oh us airways first january flew first jet indianapolis washington international airport charge okay name us air time still airline year noticed funny thing doors seem shut time ones oversold aircraft seems awfully convenient nothing hate times year watched boarding door shut jogged us airways gate coincidentally three... | 149 |
0 | This is one of the worst airlines I've flown with. I've travelled the world on many different airlines. Almost all airlines allow people to standby for an earlier return flight without charge. US Airways will not. They make you pay for any flight changes. They'll rather let their planes fly out half empty than to ... | en | 58 | one worst airlines flown travelled world many different airlines almost airlines allow people standby earlier return flight without charge us airways make pay flight changes rather let planes fly half empty accommodate passengers | 33 |
2 | Nothing's of much grandeur in the aviation industry anymore. Anyone who doesn't purchase a first class seat might as well expect abysmal service, why let yourself be surprised? \n\nFirst of all, US Airways isn't ACTUALLY operating \"US Airways\" style. They're owned and operated by America West, which has always been n... | en | 438 | nothing much grandeur aviation industry anymore anyone purchase first class seat might well expect abysmal service let surprised us airways actually operating us style owned operated america west always notorious nickeling diming passengers used somewhat respectable airline however business progressed america west infl... | 236 |
0 | I had the worst nightmare ever! I book 6 continues flight in my 1 week vacation with us \n\nairway, i took 1st flight and my luggage was lost and delayed. and the 2nd flight is late \n\nfor 2 hour ! and then i decide to drive to my destination . after i arrive at 3rd flight. \n\ntheyh told me simply because i skip a f... | en | 285 | worst nightmare ever book continues flight week vacation us took flight luggage lost delayed flight late hour decide drive destination arrive flight told simply skip flight cancel flight without replacement told unless drive back destination wait day catch next flight start sounds really really make sense try call talk... | 122 |
1 | In order to keep this civil, I'm going to just write a list, because left to open narrative, who knows what depths of hell will be plumbed by this review. \n\n1. Brusque, rude gate agents in Portland, OR yelling at me like I'm a child (right out of the gate, not in response to anything I did, they were yelling at every... | en | 249 | order keep civil going write list left open narrative knows depths hell plumbed review brusque rude gate agents portland yelling like child right gate response anything yelling everyone mention gate agent lady rude incredibly mean even smiling elderly people sure lady bad days work customer service get shit together fi... | 110 |
1 | What's worse than spending 2.5 hours laid over in Phoenix Sky Harbor Airport en route from SAN to PDX? \n\nArriving at gate A25, walking all the way to scheduled gate B10, hanging out in a bar nearby to wait out the 2.5 hour layover, Paying over $8 per beer, then discovering, right as the plane is supposed to be boardi... | en | 106 | worse spending hours laid phoenix sky harbor airport en route san pdx gate walking way scheduled gate hanging bar nearby wait hour layover paying per beer discovering right plane supposed boarding gate switched back run distance way back happened gates away originally arrived see image linked making run useless laps | 50 |
0 | WORST AIRLINE SERVICE EVVVVVER!!!!!!!! I arrived at the airport only to realize that our check in bags weren't coming out of the carousel. WTF??? So everyone from our flight went to US Airways bag claim/ customer service and find out OUR BAGS ARE LOST!!! Numerous customers in line who have flown with US Airways before ... | en | 134 | worst airline service evvvvver arrived airport realize check bags coming carousel wtf everyone flight went us airways bag customer service find bags lost numerous customers line flown us airways said always happens fly us airways decided wait patiently line like rest give cents randomly boxes bags began trickle claim k... | 67 |
0 | Like an evil health insurance company, U.S. Airways is always looking for new ways to rob its customers with fees. I'll never forget how U.S. Airways refused to give me a cup of potable water on a flight when I had bronchitis because I didn't have cash to buy a bottle. This airline is America's worst! | en | 56 | like evil health insurance company airways always looking new ways rob customers fees never forget airways refused give cup potable water flight bronchitis cash buy bottle airline america worst | 29 |
2 | I fly US Airways almost always for business travel, as they are our preferred travel partner and one of only three airline options for getting me from my office to our home office. I must say that US Airways is growing on me, despite my early hatred.\n\nI really think that US Airways is improving. Sure, the fleet cou... | en | 214 | fly us airways almost always business travel preferred travel partner one three airline options getting office home office must say us airways growing despite early really think us airways improving sure fleet could still use good tune fair share would recline past years people seem friendly used pilots flight attendan... | 105 |
0 | Definitely sucks\n\nBooked a 3 segment flight. First and last segment refundable. Middle segment non-refundable. Paid extra.\n\nThey told me I couldn't make changes to my tickets because one of the segments was non-refundable and the most restrictive fare rules apply to the entire trip. Wow. So what was the benefi... | en | 165 | definitely segment flight first last segment refundable middle segment paid told could make changes tickets one segments restrictive fare rules apply entire trip wow benefit paying extra two segments guess make told could cancel segments want use going rebook southwest keep fare account reuse plus change fee course wel... | 75 |
1 | well when you review airlines unless they are AMAZING, it is hard because we are conditioned to except SO LITTLE from them - even in 1st Class these days... I got used to US Airways when I lived in Charlotte because it was their hub city, but this time I chose it because it was the same price as Southwest except I cou... | en | 205 | well review airlines unless amazing hard conditioned except little even class days got used us airways lived charlotte hub city time chose price southwest except could pick seat ahead say expect charge checked bags think one crazy checking anything time remember really anything stellar airline basically right fare righ... | 90 |
1 | US Airways is the bottom of the pits. I would not fly this airline again even if I was given free airfare. Spare yourself the experience. Move along, fly United, fly Frontier...or drive.\n\nAvoid at all costs. | en | 36 | us airways bottom pits would fly airline even given free airfare spare experience move along fly united fly frontier costs | 20 |
0 | OK. So I think that this may be the first business that gets one star from me. I just flew home from Israel on this airlines. Boy, they are pretty sad. I usually don't like to be too harsh on anyone, but this airlines deserves it. \n\nPlease, don't think of this review as complaining, but rather a warning to others... | en | 227 | think may first business gets one star flew home israel airlines boy pretty sad usually like harsh anyone airlines deserves think review complaining rather warning others never fly us airways nobody likes complainer right well never choice would venture guess airlines pretty cheap full flight loads encountered could sa... | 100 |
1 | I doubt that I would have written a Yelp review if I had an exemplary experience. I admit the only reason that I'm writing this particular review is to publically voice an individualized grievance. I understand that the circumstances that lead to this particular complaint rarely occur. I recognize I've been satisfi... | en | 400 | doubt would written yelp review exemplary experience admit reason writing particular review publically voice individualized grievance understand circumstances lead particular complaint rarely occur recognize satisfied us airways one negative experience nevertheless tarnishes previous perceptions also hoping somebody co... | 195 |
0 | Christmas is suppose to be a happy time. Well, apparently US AIRWAYS has not been informed. Snow is a frequent occurence in the Northeast, so why was the Philadelphia airport such a mess last week during the snow storm which left me stranded for several days? The answer: inefficient, mismanaged, uncooperative, untr... | en | 206 | christmas suppose happy time well apparently us airways informed snow frequent occurence northeast philadelphia airport mess last week snow storm left stranded several days answer inefficient mismanaged uncooperative untrained us airway employees mess take hours employee put baggage tag suitcase game usairways plays pa... | 107 |
2 | I can't complain too much about US Airways. They are a hometown airline, but I have been on a few that seem to be held together with duct tape. On a trip to Europe a few years ago the bathroom was held together with the stuff. How can that pass any reasonable inspection? Scary to think what else was patched together... | en | 113 | ca complain much us airways hometown airline seem held together duct tape trip europe years ago bathroom held together stuff pass reasonable inspection scary think else patched together atlantic crossing must gotten rid plane flights newer planes time service good need step clean planes better food better theses days n... | 52 |
1 | I kind of have a love hate relationship with US Airways. I have always found their staff to be extremely kind and helpful. I especially appreciate how patient they have been with me the many times I have found myself running late, or without a seat assignment. That along with the great prices I have gotten on my ticket... | en | 233 | kind love hate relationship us airways always found staff extremely kind helpful especially appreciate patient many times found running late without seat assignment along great prices gotten tickets give stars strong dislike comes almost every flight bumped give voucher put towards flight future fully make extra hours ... | 99 |
0 | 1.5 stars.\nI guess I always go through this with airlines.\nI like the prices, so I accept all the shittiness that comes along with not paying an arm and a leg.\nFirst, I HATE paying for luggage fees.\nI mean it's bad enough that you're flying in the first place.\nI usually tend to not eat at LEAST a day before flying... | en | 527 | guess always go like prices accept shittiness comes along paying arm hate paying luggage mean bad enough flying first usually tend eat least day flying sometimes rather checking bags nervous hell checking food airport restroom think unfair way force people paying bought ticket looked website see charged flights costa r... | 221 |
0 | US Airways has to be the most god awful airline to fly with. Forget checking in any bags if you want to save money, because they with charge you an arm and a leg if you have extra. Every time I have flown with them my flight is usually delayed due to some mechanical issue, I know big fun right? Their flight attendants ... | en | 91 | us airways god awful airline fly forget checking bags want save money charge arm leg extra every time flown flight usually delayed due mechanical issue know big fun right flight attendants favorite either usually sort bossy attitude top little lazy recommend airline anyone | 43 |
0 | I am really disappointed in this company, my husband's mother died suddenly. After scrambling to make arrangements, we paid a high price to travel this airline. I was told they did bereavement discounts and reimbursements. I emailed them and asked.\n\nNope, not at all. I guess corporation really do not care about peopl... | en | 113 | really disappointed company husband mother died suddenly scrambling make arrangements paid high price travel airline told bereavement discounts reimbursements emailed guess corporation really care people care profit margin well promise add money bottom line future pretty obvious care customers truly little things make ... | 51 |
0 | I used to work for US Airways and I flew on them often because I flew for free. If it wasn't for that, I think I would have flown any other airline. The planes to hawaii are so old and beaten up, it's embarrassing. Even most of the employees say that US Airways isn't great. If US Airways is the cheapest, I would go... | en | 77 | used work us airways flew often flew free think would flown airline planes hawaii old beaten embarrassing even employees say us airways great us airways cheapest would go paying southwest take southwest | 32 |
1 | I fly US SCARE WAYS often (85K) a year their on-time is much better than the past. I think I would have flown any other airline, but have a lot of miles with them and they fly most of the places I need to go.\n\nPro: On-Line record better than the past\n Prices are Okay\n\nCon: Old on board menu never changes sa... | en | 128 | fly us scare ways often year much better past think would flown airline lot miles fly places need record better prices old board menu never changes old gate people need go customer service training rudest stop nickel dime public needs teach airlines customer charge us together flying one day anywhere teach lesson never... | 60 |
2 | I can't constitute being a fan, but it wasn't all bad. The planes are old and a bit dumpy? Maybe frumpy looking is better. J was joking that it looked like a plane you could buy off of ebay (if you could bid on one).\n\nFirst connection from San Juan into Philadelphia was on time. Finding a flight attendant was confusi... | en | 193 | ca constitute fan bad planes old bit dumpy maybe frumpy looking better j joking looked like plane could buy ebay could bid one connection san juan philadelphia time finding flight attendant confusing since outfits look like regular passenger wear blue polar fleece regular striped shirts guys flight attendants friendly ... | 98 |
0 | US Airways is by far the worst airline I have ever traveled on. I wouldn'tw fly with them again if they were going to save me a difference of $500! With two people...we ended up paying $100 round trip for baggage fees, received extremely rude service, and sat on the return flight for over an hour while they replaced a ... | en | 84 | us airways far worst airline ever traveled fly going save difference two people ended paying round trip baggage fees received extremely rude service sat return flight hour replaced broken radio yes boarded entire flight discovered please make mistake never choose us airways | 42 |
0 | I've been traveling every week out of Sky Harbor since 2003 and US Airways is my least favorite airline. So many bad experiences, I can't name them all. I hate their change fees, the flight attendants half-ass their customer service, a low frequency of flights per day, bad baggage handling experiences, and poor custome... | en | 63 | traveling every week sky harbor since us airways least favorite airline many bad experiences ca name hate change fees flight attendants customer service low frequency flights per day bad baggage handling experiences poor customer service overall airline still business | 39 |
0 | Its apparent to me that US Airways has given-up being a normal USA airlline (a damn low standard!). \n\nI recently flew first class on four long legs (4-5 hours each): Boston -to-PHX-to-Kawaii and return. Staff was nice enough, but cabin, seats, food, beverages, etc all substandard.\n \nAs if to illustrate how poor ... | en | 107 | apparent us airways normal usa airlline damn low standard recently flew first class four long legs hours boston return staff nice enough cabin seats food beverages etc illustrate poor us airways upon return home kawaii jump short aa flight chicago also first class flight attendant greeted seat name us airways personal ... | 63 |
0 | US Airways has ruined the travel experience for me and my family consistently for the last 3 years. We've been stuck flying with them because it's our only option, and it's always soul crushing. Arbitrary rules that force you in to hours long delays, stranded at airports, stuck in hotels overnight. Customers are cargo.... | en | 75 | us airways ruined travel experience family consistently last years stuck flying option always soul crushing arbitrary rules force hours long delays stranded airports stuck hotels overnight customers cargo makes wonder shipping plane much absolute disregard humanity airline | 37 |
3 | Usually travel United. Much friendlier and cleaner plane. Otherwise, an airline is an airline. | en | 14 | usually travel united much friendlier cleaner plane otherwise airline airline | 10 |
0 | Cramped seats, found old food in seat. An hour late departure. When checking with the employees as to whether or not we even had a connecting flight or wether or not we would miss it, we were told we would be fine. Upon arriving at the next airport we are told that the plane we were on DID NOT go to our final destinat... | en | 168 | cramped seats found old food seat hour late departure checking employees whether even connecting flight wether would miss told would fine upon arriving next airport told plane go final destination note itinerary printed website miss connecting flight next two overbooked one hours one next morning waited hours find flig... | 79 |
0 | I recently visited the US Airways Club in the Lower Number A Concourse. I was travelling with my wife and my little dog who I had paid $100 to travel on the airline but was turned away from the Club which I had also paid for last year as a Dividend Miles member. I find it distasteful that my liittle dog in an approp... | en | 111 | recently visited us airways club lower number concourse travelling wife little dog paid travel airline turned away club also paid last year dividend miles member find distasteful liittle dog appropriate travel bag excluded loud unsanitary children allowed club make pay cabin pet would think pets allowed airport facilit... | 55 |
0 | I have never had an airline deny me when I make it to the gate 5 minutes before scheduled take off. US Airways lost my business for life. Worst airline ever! | en | 31 | never airline deny make gate minutes scheduled take us airways lost business life worst airline ever | 16 |
2 | A Phoenix hub is very convenient especially if there is a delay or missed flight, a rental car home can take as long as a delayed flight if the need arises. The Dividend Miles club allows for a quick way to get status as opposed to some other airlines and the perks associated, free bags, upgrades, priority bags have be... | en | 116 | phoenix hub convenient especially delay missed flight rental car home take long delayed flight need arises dividend miles club allows quick way get status opposed airlines perks associated free bags upgrades priority bags nice learned expect minutes tarmac upon arrival phx give least minutes flights accommodate crew ai... | 59 |
0 | They were the only airlines that fly from PHX to Long Beach so I had to buy a ticket from US Airways. I was so excited to go to CA for one of my BFFs wedding shower. 2 days before my flight out, I did not feel well. I went to urgent care and found out I had bronchitis. I called the airlines and they told me that th... | en | 115 | airlines fly phx long beach buy ticket us airways excited go ca one bffs wedding shower days flight feel well went urgent care found bronchitis called airlines told change fee tickets cost less mentioned agent change fee ticket said oh cheaper purchase new snickered wtf really snickering customer | 48 |
2 | i never know how to review an airline. they get me there and back. only if the flight attendants are extraordinarily great or bad do i feel any inspiration to write an extensive review. \n\nthey don't give you little snacks, but do any of them? i think maybe southwest. | en | 49 | never know review airline get back flight attendants extraordinarily great bad feel inspiration write extensive review give little snacks think maybe southwest | 22 |
0 | Just awful customer service. Like most people in the valley, I'm stuck with US Airways because they're the hometown carrier. And after my recent experience with the airline's customer service, I mean it when I say I will do my best to avoid US Airways whenever I can.\n\nMy girlfriend and I had a 2:50pm flight to Minn... | en | 279 | awful customer service like people valley stuck us airways hometown carrier recent experience airline customer service mean say best avoid us airways whenever girlfriend flight minneapolis booked friday september wedding sunday september friend going wedding minnesota killed funeral ended friday fees associated changin... | 129 |
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