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1 | No snacks, no tv screens, no blankets, no pillows. What are we paying for these days? Sky mall? Not worth the ticket price :( | en | 24 | snacks tv screens blankets pillows paying days sky mall worth ticket price | 12 |
1 | This is my first time flying with US Airways and the only friendly people were the ticket agents. The plane heading to and from San Jose, CA was dirty. There was food trash on the floor in 3 different rows and trash in the magazine pouches. Doesn't anyone do a quick check when they turn a plane over. Maybe the flig... | en | 112 | first time flying us airways friendly people ticket agents plane heading san jose ca dirty food trash floor different rows trash magazine pouches anyone quick check turn plane maybe flight attendants quick check us airways take little pride southwest airlines still carrier everyone nice planes always clean maybe baggag... | 58 |
0 | US Airways track record with me is 50%. Flew 4 flights in the last week. The first plane, we were brought back to the gate since there was an issue with their autopilot. Then the new plane they gave us sounded like it was going to fall apart. I overheard the flight attendant say they're about to put that plane into r... | en | 101 | us airways track record flew flights last week first plane brought back gate since issue autopilot new plane gave us sounded like going fall apart overheard flight attendant say put plane ready go home flying back thing happens something wrong get hours later get act together peeps bag check fee blows | 51 |
4 | I am sold, US Airways staff is always nice to me. Always gets me and the bag to where ever I want to go. Is on time almost all the time. So as far as airlines go this it top notch and I like it! | en | 45 | sold us airways staff always nice always gets bag ever want go time almost time far airlines go top notch like | 21 |
0 | Well..... All airplanes feel the same, once your up in the air it's all on faith! But one thing airline need to and should change is their bag policy! I mean it really is insane that after going over 1 lbs on ur bag they can charge upto 300% not to mention the initial $25! It really is a bunch of bull! | en | 62 | well airplanes feel air faith one thing airline need change bag policy mean really insane going lbs ur bag charge upto mention initial really bunch bull | 26 |
0 | To Whom It May Concern:\n \nI arrived in Orlando Florida at 5am on Monday Oct 24 on US Airways flights 288/563 from San Jose California to find that my luggage was damaged during the trip. The top handle of my suitcase was partially ripped off and cannot be used. I took my luggage to the US Airways baggage desk and was... | en | 187 | may concern arrived orlando florida monday oct us airways flights san jose california find luggage damaged trip top handle suitcase partially ripped used took luggage us airways baggage desk greeted agent told luggage handle ripped came glanced said nothing proceeded tell looked sign side door would see us airways resp... | 80 |
0 | Don't expect US Airways to actually deliver services that you've paid for. They can completely fail to deliver due to their own problems, ruin your vacation and cause you to spend money without regard or refund. Can you imagine any other business where they can take your money in advance, then make you wait for hours b... | en | 195 | expect us airways actually deliver services paid completely fail deliver due problems ruin vacation cause spend money without regard refund imagine business take money advance make wait hours telling going deliver refuse refund outrageous scam first problem flight arrive burbank phoenix take us burbank phoenix connect ... | 88 |
0 | I had a flight booked for me to go to training for a new job...When I learned that I would be flying US Airways I was not thrilled in the least. I've flown US Air a few times, some personal (including my honeymoon) and twice for business. \n\nFor this trip I checked in online and had boarding passes sent to my phone. I... | en | 415 | flight booked go training new job learned would flying us airways thrilled least flown us air times personal including honeymoon twice business trip checked online boarding passes sent phone check bags us air later wanted nothing customer service carry suitcase garment bag boarded first flight asked could hang garment ... | 192 |
0 | Having a miserable experience flying from Boston to Reno. My connection was in Phoenix, and the flight from Boston was running a bit late. I asked both of the flight attendants if it would be possible to deplane before the other passengers as I had a very tight connection to make. One actually laughed at me and told me... | en | 145 | miserable experience flying boston reno connection phoenix flight boston running bit late asked flight attendants would possible deplane passengers tight connection make one actually laughed told would fine hours horrible nights sleep offer hotel accommodations two delicious airport meals later sitting terminal waiting... | 70 |
1 | I will never fly this airline again. US Airways cancelled my flight from Las Vegas to Houston with very little warning. I received a phone call at 3:00am and my flight was at 6:45am. When I called to inquire about this and to reschedule, I was told that my flight was cancelled for aircraft maintenance. Had I received m... | en | 362 | never fly airline us airways cancelled flight las vegas houston little warning received phone call flight called inquire reschedule told flight cancelled aircraft maintenance received advanced notice would adjusted plans woman spoke telephone completely unapologetic offered sympathy told could get flight could issue re... | 164 |
1 | The flight attendants were rude (with the exception of one on the flight from Paris to Philadelphia who was not). The airport crew in Philadelphia at the solutions desk were great dealing with people who missed their flight to Paris, France and got us on a flight to Frankfurt, Germany that was the only time (besides ... | en | 164 | flight attendants rude exception one flight paris philadelphia airport crew philadelphia solutions desk great dealing people missed flight paris france got us flight frankfurt germany time besides one flight attendant cdg philadelphia treat rudely think treats people respect want fly star alliance would recommend lufth... | 77 |
1 | $25 per checked bag and lukewarm bottled filtered tap water from Vegas to Phoenix? If my company hadn't flown and paid for me, I'd have been very displeased. I understand it's an hour long flight, but even Southwest serves snacks and beverages on flights that long (and your first TWO bags are FREE). Very unimpressive... | en | 126 | per checked bag lukewarm bottled filtered tap water vegas phoenix company flown paid displeased understand hour long flight even southwest serves snacks beverages flights long first two bags free unimpressive experience boarding stowing would much less issue charge every bag people might check thing got two stars inste... | 64 |
1 | Here is the email i sent them today!\n\nUsually i don't compain about things and as a matter of fact i hate it when people do just for the sake of complaining or when they trying to get something free but in this case i truely believe that I would be doing US Airways a service by leaving you with these remarks in regar... | en | 561 | email sent today compain things matter fact hate people sake complaining trying get something free case truely believe would us airways service leaving remarks regards todays flight hour half todays flight turns seatbelt light happened rang bell service captain stated may hitting turbulence minutes earlier totally unde... | 245 |
0 | Where to start? I booked a flight for my daughter over a month early through Expedia. She arrived at Sky Harbour over 2 hours early, checked her bag at the kiosk and was told that there was no seat assignment available for her. For the next two hours I called their corp office (they said she didn't check-in, then that ... | en | 197 | start booked flight daughter month early expedia arrived sky harbour hours early checked bag kiosk told seat assignment available next two hours called corp office said actually flight extraordinarily overbooked strange reason use told authority override decisions made gate frantically called expedia finally got ahold ... | 85 |
0 | My wife and I flew from upstate NY to San Juan PR for our cruise. \n\nOur flight from Albany NY left at 5:15am. We are constantly bombarded with: \"Get to the airport 90 minutes before departure!\". We got there at exactly at 3:45am and....just a big line of people waiting. Evidently US air doesn't open until 4am.... | en | 551 | wife flew upstate ny san juan pr cruise flight albany ny left constantly bombarded get airport minutes departure got exactly big line people waiting evidently us air open us air flights morning organization us airways opening time got philadelphia checked gate number big board gate take bus terminal checked gate number... | 243 |
1 | Two stars is two to many. The worst customer service I have ever experienced. My husband took a bump and they gave him a \"$600\" flight voucher. Come to find out that the value of the voucher is not really $600 it is only good toward your next flight purchase \"up to $600\". What a load of BS, we couldn't use the ... | en | 197 | two stars two many worst customer service ever experienced husband took bump gave flight voucher come find value voucher really good toward next flight purchase load bs could use voucher two tickets could use voucher miles could extend term voucher give hopes people use guess call book order use voucher turn charge boo... | 88 |
1 | If you fly on Southwest Airlines a lot, and then take a flight on US Airways, the differences are dramatic... Besides all the details around US Airways passenger abusive baggage handling policies, flight change services and the horrible discomforts of their aircraft seating design, there is the nasty and confrontationa... | en | 68 | fly southwest airlines lot take flight us airways differences dramatic besides details around us airways passenger abusive baggage handling policies flight change services horrible discomforts aircraft seating design nasty confrontational attitude employees sometimes america worst airline necessary evil avoid carrier w... | 42 |
0 | I have never had more problems with an airline like this one. I booked a flight from Sacramento to DFW with a connecting flight in Phoenix, AZ. THe flight was delayed so much that I missed my connecting flight in Phoenix. The airline had delayed the Phoenix flight to DFW 15 minutes and they still had 20+ people miss... | en | 229 | never problems airline like one booked flight sacramento dfw connecting flight phoenix az flight delayed much missed connecting flight phoenix airline delayed phoenix flight dfw minutes still people miss flight unorganized never fly agent ended giving highlighted piece paper call hotel since missed last flight day stil... | 100 |
0 | Worst airline EVER! My boyfriend and I went to Catalina island for my birthday. We were stranded out there due to a huge storm, with no ferry or helicopter service to get us back to the mainland. Called the airlines to let them know we wouldn't be able to make our flight due to the bad weather and they wouldn't waive t... | en | 94 | worst airline ever boyfriend went catalina island birthday stranded due huge storm ferry helicopter service get us back mainland called airlines let know would able make flight due bad weather would waive change fee later booked flight next day last time ever fly southwest point forward | 46 |
0 | I fly a lot and have been on various airlines....but, someone please explain to me something that boggles my mind....\n\nI bought a ticket...choose seats for my friend and me...Excited that I wouldn't have to sit next to a stranger for the long flight to Chicago. We were set for our trip.\n\nAfter checking into my flig... | en | 293 | fly lot various airlines someone please explain something boggles mind bought ticket choose seats friend excited would sit next stranger long flight chicago set checking flight seats chose boarding pass even close huh surely mistake politely talked boarding agent advised ever rudely seats chose honor wtf maybe slow und... | 128 |
1 | The relationship that USAirways and I have is that of a love-hate relationship. I continually bitch about their tardiness for flights, their crappy in-flight service, their stinginess with things, and on and on and on I can go about how they suck in my book.\n\nThe problem is they almost ALWAYS have the cheapest airfa... | en | 163 | relationship usairways relationship continually bitch tardiness flights crappy service stinginess things go suck problem almost always cheapest airfare travel needs always almost always rewards member dare call love really like low flown tons times via usairways cali travel well regions state review based experience us... | 69 |
0 | US Airways is probably the worst airlines I've ever flown on. But I swear they usually offer the cheapest tickets. I put up with the bad customer service, delayed flight times, horrible inflight service, and outdated planes just because of the cheap price of the airline ticket.\n\nWhat sucks even more is I am a rewards... | en | 130 | us airways probably worst airlines ever flown swear usually offer cheapest tickets put bad customer service delayed flight times horrible inflight service outdated planes cheap price airline sucks even rewards member enough book flight allow book one way flights mileage points would charged enough miles book flight hop... | 60 |
2 | I just started flying US Airways in fall 2011. I agree they are stingy as another poster claimed. How do you not have food for purchase on an overnight flight? Bad enough the terminal restaurants were all closed! I was HUNGRY but had to console myself with snacks! (Those Late July Organic Sea Salt Multigrain Chips... | en | 116 | started flying us airways fall agree stingy another poster claimed food purchase overnight flight bad enough terminal restaurants closed hungry console snacks late july organic sea salt multigrain chips zesty tomato salsa bomb tho lol flying ai used overall easier fly us airways terms less busy terminals easier offs al... | 61 |
2 | It seems like the pilots of all of these planes don;t have steady hands. Every time we would land we would wobble and bounce... yea it sounds funny now but during the landing you truly wonder if you're in a pimpmobile or you're riding the stairway to heaven... \n\nLuckily I slept for most of the time so the only relati... | en | 69 | seems like pilots planes steady hands every time would land would wobble bounce yea sounds funny landing truly wonder pimpmobile riding stairway heaven slept time relative horror experience landing heads | 30 |
0 | ARRRGGHHHHHHH@#!@!! I have to say in life I try not to hate things. I think everyone will understand when I say I hate flying this airline.\n\nMixed messages, rude staff, broken seats are all par for the course. I will avoid saving that few bucks on Price line and pay hard coin to be treated line a paying customer inst... | en | 92 | arrrgghhhhhhh say life try hate things think everyone understand say hate flying messages rude staff broken seats par course avoid saving bucks price line pay hard coin treated line paying customer instead something overworked humanoids behind desk process deal sometimes long uncomfortable time need take shower writing... | 49 |
4 | US Airways has been my domestic airline of choice. I experience the best connections and convenience in the variety in connections, period. I think in reading all of the reviews regarding delays....I hardly believe that there exists an airline that experiences better timing. Maybe I haven't noticed. But what I do notic... | en | 96 | us airways domestic airline choice experience best connections convenience variety connections period think reading reviews regarding delays hardly believe exists airline experiences better timing maybe noticed notice hospitality factor flying used prior appreciate us airways positive service receive make difference we... | 45 |
0 | This place was hot, crowded, and gate changes were announced constantly. It seemed like everyone I saw was rushing off to some new gate other than the one they'd original been told. It made for a chaotic and cranky crowd. Given that I had a tight connection and a gate change myself, I can't say as I blamed them. The fl... | en | 77 | place hot crowded gate changes announced constantly seemed like everyone saw rushing new gate one original told made chaotic cranky crowd given tight connection gate change ca say blamed flight bad gate terrible last couple times | 36 |
0 | Terrible flight. Unaccompanied kids crawling on me, spilling drinks, throwing games. Contacted US Airways repeatedly, wouldn't offer _any_ material compensation whatsoever for 4.5h of discomfort. Their official policy is that if you get from point A to point B they don't care what happens in between. Avoid, awful. | en | 48 | terrible flight unaccompanied kids crawling spilling drinks throwing games contacted us airways repeatedly would offer material compensation whatsoever discomfort official policy get point point b care happens avoid awful | 29 |
0 | This review is regarding the hard policy about filing a baggage claim within 4 hours of your flight.\nI landed at my destination, picked up my bag at the baggage claim carousel and went straight to my hotel. I was not able to check in right away and did not open my bag until I was in my room, 3 hours later. I had a b... | en | 238 | review regarding hard policy filing baggage claim within hours landed destination picked bag baggage claim carousel went straight hotel able check right away open bag room hours later business meeting get time return airport file claim baggage resolution center bag searched tsa plastic bag inside torn open bottom conte... | 101 |
1 | Where do I start. Beautiful sunny day. What could possibly go wrong? First they forget to provide a plane for passengers departing to Chicago. The \"tower\" decides its better for all passengers to move to a different gate instead. Alright I could work with that. All passengers get to the next gate, and we are waiting ... | en | 113 | start beautiful sunny day could possibly go wrong first forget provide plane passengers departing chicago decides better passengers move different gate instead alright could work passengers get next gate waiting hour board plane seriously flight attendants moving slower grandpa laughing phone friends supposed working c... | 58 |
0 | If I could write a review sans stars, I would.\n\nI had hoped that in a few years' time, US Airways should have had ample time to adjust to their negative feedback from a few years ago (the broad trend, not merely my own thoughts). Nope! And it almost seems as though they're proud of their poor reputation.\n\nAlso, sho... | en | 364 | could write review sans stars hoped years time us airways ample time adjust negative feedback years ago broad trend merely thoughts nope almost seems though proud poor anyone raise issue low profit margins airline industry perhaps look southwest case study http year us airways experience started boarding sign particula... | 177 |
2 | I still have a hard time accepting the $25 baggage fee and paying for snacks on my flight. I just assum that when I spend over $300 for a ticket that would include AT LEAST a free bag of pretzels. Not the case.\n\nI do appreciate the flight from Phoenix to DCA running on time. The agents at the gate were also pleasa... | en | 79 | still hard time accepting baggage fee paying snacks flight assum spend ticket would include least free bag pretzels appreciate flight phoenix dca running time agents gate also pleasant called customer name scanning boarding ticket customer service finest | 37 |
0 | Rude Staff.\nOld Planes.\nMultiple maintenance delays.\nBeer choice includes: Beck's, Budweiser & Bud Light.\n\nIf I could give Zero stars, I would. | en | 19 | rude maintenance choice includes beck budweiser bud could give zero stars would | 12 |
1 | While coming home from Hawaii the Stewardess were very unpleasant. When I asked her what they had to drink she gives me this look like you should know.\nAnd I used the restroom to come out of it and they were serving the drinks for the second time and the cart was blocking my chair, they saw that I could not get throug... | en | 115 | coming home hawaii stewardess unpleasant asked drink gives look like used restroom come serving drinks second time cart blocking chair saw could get proceeded get passengers drinks letting sit waited finished passengers sat even bother ask would like drink shame steward est flight | 43 |
3 | I really like the USAir Club upstairs near gate 11.\n\nThis is a great place to rest and relax when you have a long layover in Phoenix.\nIt's a roomy & modern club with a great view of the airport runways.\n\nYou have complimentary domestic beer and wine. Occasionally they have specials like this evening with Segrams. ... | en | 73 | really like usair club upstairs near gate great place rest relax long layover roomy modern club great view airport complimentary domestic beer wine occasionally specials like evening segrams get choice three mixers shot free nice professional staff | 37 |
0 | The Gate Attendant was incredibly rude and disrespectful to us if front of other customers (and, this was after we volunteered to give up our window seat because she needed someone to sit in the exit isle.) No perks, no thank you, simply a shrew of an employee having a bad day and then taking it out on a customer. \n\... | en | 142 | gate attendant incredibly rude disrespectful us front customers volunteered give window seat needed someone sit exit isle perks thank simply shrew employee bad day taking customer put way rude three flight attendants overheard apologized later flight one even offered buy drink appreciate efforts horrified us airways ga... | 67 |
2 | Oversold flight... How exactly that happens? \n\nWas flying back home from an Iron Maiden concert in Phoenix and found, to my surprise, that although I'd paid for my reservation and checked in early, my flight was oversold. I was pissed to say the least. This review started @ 1 star. I raised it to 3 because the staff ... | en | 88 | oversold flight exactly happens flying back home iron maiden concert phoenix found surprise although paid reservation checked early flight oversold pissed say least review started star raised staff actually found comfortable seat flight able get quickly flight attendants really nice happy | 41 |
0 | US AIRWAYS - The WORST customer service!! Have you also had a horrible experience with this airline?\n\nRecently, my wife and I flew from Phoenix to Munich via Los Angeles. The first leg was (unfortunately) on US Airways through the 'Star Alliance', which is a group of airlines that claim to work together to make the ... | en | 536 | us airways worst customer service also horrible experience airline wife flew phoenix munich via los angeles first leg unfortunately us airways alliance group airlines claim work together make flying experience enjoyable scheduled connect lufthansa flight germanyleg los angeles experienced horrible customer service us a... | 270 |
3 | I recently flew US Air Express through Phoenix and was pleasantly surprised how enjoyable an experience it was! Gate agents and flight attendants were exceedingly friendly and helpful, even offering to allow me to switch seats so that I had an empty seat next to me, which is a big plus when travelling with an infant. ... | en | 254 | recently flew us air express phoenix pleasantly surprised enjoyable experience gate agents flight attendants exceedingly friendly helpful even offering allow switch seats empty seat next big plus travelling infant four flight segments two time two early experienced frequent traveller priorities travelling order safety ... | 124 |
1 | My expectations for airline travel are quite low. Here's my own personal passenger bill of rights:\n\nI must make my connection when I have one.\nI should never have to sit in a middle seat.\nI should reach my destination no later than 2 hours after the promised arrival time.\n\nUS Airways consistently challenges those... | en | 252 | expectations airline travel quite low personal passenger bill rights must make connection never sit middle reach destination later hours promised arrival airways consistently challenges three requirements start connections connections quite compressed like minutes unreasonable leaves room error miss connecting flight n... | 123 |
2 | My first flight riding US Airways I needed an Ass-pillow bad!!! but that was probably 6 or 7 years ago, oh yes...those harden seats during my flight from Phoenix to Dallas. I remember those twitching and wincing experience and then Ass relieve once I've got off my seat for arrival. What's was up with that?!? two centim... | en | 131 | first flight riding us airways needed bad probably years ago oh yes harden seats flight phoenix dallas remember twitching wincing experience ass relieve got seat arrival two centimeter cushion seats used us airways going phx connecting flights feels away uncomfortable economy seats well maybe slight upgrade half inch p... | 69 |
0 | I've been in sales and customer service/client management for over thirty years and I can't think of the last time I've seen a more uncaring attitude than what I saw today. One of our boarding passes misprinted and we had to reprint at the airport. As I was reprinting it we had two couples walk past talking about the... | en | 303 | sales customer management thirty years ca think last time seen uncaring attitude saw today one boarding passes misprinted reprint airport reprinting two couples walk past talking worst customer service ever never flying us airways rudest ever treated etc gate hour early decided check score niners game bar walking passe... | 134 |
0 | Nothing is new here about my bad experience. But hopefully I can shed some light into their evil world. And then the travelers can choose wisely.\n\nUS Worst has retained its title for me in 2011.\n\nTypical story. Mechanical failure. Flight was delayed in Palm Springs. I missed the connection in Phoenix. I was resched... | en | 241 | nothing new bad experience hopefully shed light evil world travelers choose worst retained title story mechanical failure flight delayed palm springs missed connection phoenix rescheduled later flight delay always avoid us worst sometimes impossible helps us worst part star alliance wrong later united premier member th... | 124 |
0 | Customer service was pretty rotten. Almost all the staff were rude and impatient and the whole experience was generally unpleasant. I won't fly this airline again-not voluntarily. | en | 27 | customer service pretty rotten almost staff rude impatient whole experience generally unpleasant wo fly airline voluntarily | 16 |
0 | Thought I was getting a good deal on a direct flight to SFO on United from AUS for the Thanksgiving holiday. US Airways (the partnered carrier) canceled my return flight as I was about to jump on BART to get to the airport. The automated call I received, which I could barely understand because SF is a city and freakin'... | en | 163 | thought getting good deal direct flight sfo united aus thanksgiving holiday us airways partnered carrier canceled return flight jump bart get airport automated call received could barely understand sf city freakin loud every public space said rebooked flight leaving following day connecting denver paid direct flight de... | 81 |
0 | I don't know if it's worth wasting my very first ever 1 star review on US Airways, but I feel pretty slighted! It's been two months and I'm still compelled. ;)\n\nI bought a 2 leg itinerary with US Airways operating the first leg through their Star Alliance. My flight was delayed by an hour and late into Denver. Th... | en | 230 | know worth wasting first ever star review us airways feel pretty slighted two months still compelled bought leg itinerary us airways operating first leg star alliance flight delayed hour late denver connecting flight vancouver united two terminals away boarding pass yet ca print boarding passes connecting flights diffe... | 112 |
1 | Disorganized lines at check-in. Old plane seats that reminded me of times when I flew with family when I was like 8 years old. Bored-looking flight attendants.\n\nHere's a story: I've never been so frightened by an airline associate in my life. While I was up getting checked in, a TSA officer approached the associate h... | en | 186 | disorganized lines old plane seats reminded times flew family like years old flight story never frightened airline associate life getting checked tsa officer approached associate helping tired looking older asian lady customer whose son booked wrong flight tsa officer explained situation asked associate help fix proble... | 92 |
0 | This is my first review. I think eveyone should know to never fly US Airlines. The customer service people were super RUDE. They over charge for everything. If it looks like a deal, it's not at the end. I could say much more but why. Try anyone else. By the way I fly a lot and have never seen anything like this company... | en | 66 | first review think eveyone know never fly us airlines customer service people super rude charge everything looks like deal end could say much try anyone else way fly lot never seen anything like company treatment customers | 36 |
0 | My ticket had the wrong gate number, and once I was figured it out I ran across 2 terminals to get let through the doors but I was not allowed on the plane. Don't trust your ticket Gate number, I was told to 'always look on the monitors' | en | 48 | ticket wrong gate number figured ran across terminals get let doors allowed plane trust ticket gate number told look monitors | 20 |
0 | IT IS ONE OF THE WORST EVER AIRPORT AGENT EXPERIENCES. I came to Phoenix for a short vacation to escape from my stress with my husband. We left downtown Tempe 2 hours before our plane. By the time we arrived at the airport it was 40 min before our plane left. The agent called CARLA F.C. with the employee number 216471 ... | en | 288 | one worst ever airport agent experiences came phoenix short vacation escape stress husband left downtown tempe hours plane time arrived airport min plane left agent called carla employee number told us late take plane need buy new tickets asked talk manager said boss aka supervisor wanted repeat aloud min late check as... | 132 |
4 | I don't care for flying but it's way better then a 10 hour drive!!\n\n\n\nUS Airways has never disappointed me in a flight. They have always been on time for me, never lost my luggage and are efficiant in the work they do. The flight attentends have always been kind and helpful. If I have the choice I will always chose... | en | 62 | care flying way better hour drive airways never disappointed flight always time never lost luggage efficiant work flight attentends always kind helpful choice always chose us airways | 27 |
0 | Every time my company books my flight through this airline... I get screwed!\nI travel for business and this is the airline that i sometimes have to travel because of the flight schedule works with my... unfortunately. I literally cringe with this company. \nThe flight that the flight attendant \"hated her job\"... fli... | en | 314 | every time company books flight airline get screwed travel business airline sometimes travel flight schedule works unfortunately literally cringe company flight flight attendant hated flight rude hated slammed cabinets sounded board talking us safety speech landed flight got finally type review flight us airways minnea... | 137 |
0 | I can't even begin or I will combust out of heated anger. I am not one to complain or gripe, but US Airways was NOT THE BUSINESS...literally.\n\nBooked a flight to JFK with JetBlue from LAX, but decided to fly US Airways home since they offered such a good deal for an early flight home. I figured, \"Hey, it can't be th... | en | 230 | ca even begin combust heated anger one complain gripe us airways business flight jfk jetblue lax decided fly us airways home since offered good deal early flight home figured hey ca bad since flight back orange county connection phoenix plane change far arrive jfk flight go security us airways understaffed flight delay... | 115 |
0 | Update: In addition to the aforementioned disasters, they made me gate check my handbag, which defeated the whole point of packing only a carry-on (so I wouldn't have to go through baggage claim).\n\nNOT COOL. | en | 34 | update addition aforementioned disasters made gate check handbag defeated whole point packing would go baggage claim cool | 17 |
0 | It is getting funnier with US Airways. Be careful when you go with them!! If the employees had an argument with their spouses they might call the security on you!!They will have a blast when you are embarrassed and hopelessly wait for the next available flight in 6 hours. \nDear Dr. Ballan:\n\nThank you for contacting ... | en | 206 | getting funnier us airways careful go employees argument spouses might call security blast embarrassed hopelessly wait next available flight hours ballan contacting customer relations appreciate customers take time share concerns thank taking time speaking carefully reviewed everything file based continued concerns reg... | 92 |
0 | Rude people work for this airline and the planes are old and seats really tight. One of the worst in the US. In line with other awful airlines like united or American. If u can, fly virgin | en | 37 | rude people work airline planes old seats really tight one worst us line awful airlines like united american u fly virgin | 21 |
0 | Unbelievable! Read this little story!\n\n The flight was overbooked and the crew was disorganized. Flight was scheduled to leave at 10:50pm from Phoenix to San Francisco. The plane boarded on time. But come to find out the on board computer fan needed replacement. They kept us on the plane for an hour before they told ... | en | 281 | unbelievable read little story flight overbooked crew disorganized flight scheduled leave phoenix san francisco plane boarded time come find board computer fan needed replacement kept us plane hour told us searching spare parts claimed found parts needed us wait gate forgot mention already hit runway takeoff gets fun s... | 119 |
0 | I kind of laugh a bit as I read other reviews on how bad US Scare (I like to call them) suck! Yes, you have the rudest gate bitches I have ever had to deal with. This is my second time (I am now 0-2) for missing my connecting flight home and the rude women at gate B1 today were so rude again. Not a sorry till I got ... | en | 109 | kind laugh bit read reviews bad us scare like call suck yes rudest gate bitches ever deal second time missing connecting flight home rude women gate today rude sorry till got customer service desk bit condescending hate jobs bad go pick fruit might even shed pounds pleas folks fly us air phoenix ever | 53 |
2 | US Air has gone downhill fast over the past few years. I use to be a frequent flyer and had \"status\" with them due to work travel. The past year or so I have not been traveling as much and they act like I was never that frequent customer. To me, that does not deserve my business. I'd rather fly on an airline that app... | en | 87 | us air gone downhill fast past years use frequent flyer due work travel past year traveling much act like never frequent customer deserve business rather fly airline appreciates customers first class back plane takes time present clean modernized travel experience | 40 |
1 | I am not impressed at all. But I have no choice cuz I have to fly to Phoenix. If I had another choice, I would not fly with US Air. \n\nI had to pay to check in my lugguage. Service is bad. Nothing is good. Don't know how they remain in business. | en | 52 | impressed choice cuz fly phoenix another choice would fly us air pay check lugguage service bad nothing good know remain business | 21 |
0 | My plane was grounded due to mechanical issues, and I had to spend 20 hours in the airport. Did I receive a food voucher? No. Even after requesting one, the US airways help desk stated that although they used to offer this, the policy has changed. \n\nNevertheless, I was given a $200 voucher for a future flight due to ... | en | 274 | plane grounded due mechanical issues spend hours airport receive food voucher even requesting one us airways help desk stated although used offer policy changed given voucher future flight due massive delays good thing called make reservation voucher hr beyond year expiration date literally one hour reservation agent t... | 132 |
2 | Perhaps my disdain for Phoenix Sky Harbor is bleeding over into the big US Airways carrier there, but I'm hardly enthused about the joint.\n\nFirstly, it always seems that they can't pull it together. Southwest suffers this same fate here, so perhaps it really is the curse of the airport, but my gates always change, th... | en | 147 | perhaps disdain phoenix sky harbor bleeding big us airways carrier hardly enthused always seems ca pull together southwest suffers fate perhaps really curse airport gates always change things always delayed serious pain like got plenty options noted indeed big carrier got bunch departures arrivals choose link lot place... | 66 |
0 | Due to maintenance issues, flight 335 is delayed 3hrs, i will miss my connection and I am stuck in the airport ALL day today waiting on USAIR to reroute me from CABO to Reno. It's a wonderful way to waste the last day of my vacation. If I had been given reasonable notice, I could have stayed at the hotel. But no... The... | en | 124 | due maintenance issues flight delayed miss connection stuck airport day today waiting usair reroute cabo reno wonderful way waste last day vacation given reasonable notice could stayed hotel say word get airport late head offer sort compensation wasting day even sure got proper apology usair delays bad service never ap... | 57 |
0 | How in this day and age can you still have airplanes without WiFi?! What century is this again? Flew out of SFO for a Phoenix layover to Detroit. The first leg (the shortest leg) had WiFi but the almost 4.5 hour portion did not. How can that be?! \nAnd guess what on the return trip it was the exact same thing plus an o... | en | 113 | day age still airplanes without wifi century flew sfo phoenix layover detroit first leg shortest leg wifi almost hour portion guess return trip exact thing plus older plane asked flight attendant said still trying get wfi planes inexcusable heard news raising price changing flights hope never fly | 47 |
0 | I booked a ticket through US Airways from SFO-TPE (Taipei, Taiwan) about three months ago. At the time, we were not given the opportunity to select seats when we booked the tickets online. Since then, we've been given the run-around on how to acquire seats. Most people are probably thinking, what is the big friggin' de... | en | 522 | booked ticket us airways taipei taiwan three months ago time given opportunity select seats booked tickets online since given acquire seats people probably thinking big friggin deal well newlyweds traveling asia honeymoon able next flight big friggin deal gist rhetoric given us phone calls spanning last months airways ... | 237 |
0 | Fly another airline. Best advise I can give! | en | 8 | fly another airline best advise give | 6 |
3 | One of the nicest airlines to stand-by passengers! | en | 8 | one nicest airlines passengers | 4 |
0 | First time I flew with them, and I have to say I encountered the most rude employee at the Phoenix airport. \n\nThe airport was completley dead and I wanted to see if my mileage got added to my ticket. I noticed there was a worker on the phone for 30+ minutes at an empty gate that I was waiting at, so I finally walked ... | en | 171 | first time flew say encountered rude employee phoenix airport airport completley dead wanted see mileage got added ticket noticed worker phone minutes empty gate waiting finally walked waited another passenger asked waiting finally cued ask wanted told still personal call quickly took care needed attitude customer behi... | 77 |
0 | We flew US Air weekly for months. My fianc\u00e9 purchased First class for a flight and the seat pocket was overflowing with trash and there were crushed chips all over the floor. The response from US Air was that they would look into it. The money had been spent so it really was not much of a remedy for us.\n\nI fl... | en | 299 | flew us air weekly months purchased first class flight seat pocket overflowing trash crushed chips floor response us air would look money spent really much remedy flew lb dog every flight february member check crew pulled carry bag told could one pet pet carrier size purse paid privilege nothing one carry bag met overh... | 125 |
1 | I never truly understand how terrible their customer service is, until I fly with another airline.\nI travel often (6+ times a year) with my 2 kids who have been flying since they were literally days old. They know the drill (going through security, seatbelt, put things under seat, turn ipods/movies off, tray tables, ... | en | 265 | never truly understand terrible customer service fly another travel often times year kids flying since literally days old know drill going security seatbelt put things seat turn tray tables etc know many times gotten plane attendants start hounding keep giving us special example getting seats put backpacks something se... | 126 |
0 | I avoid flying US Airways at all costs. I have had a sub-par experience every time i have flown. The employees are never very helpful for friendly, they always load the plane too quickly and back everyone up way into the jet way. They always run out of bin space and force you check your carry ons and the plans are a... | en | 128 | avoid flying us airways costs experience every time flown employees never helpful friendly always load plane quickly back everyone way jet way always run bin space force check carry ons plans always fairly shape past trip stuck plane additional minutes plane landed part without power vegas heat staff told us trouble li... | 63 |
0 | Our flight out of San Francisco was delayed due to maintenance issues. We were flying to Phoenix connecting to a flight to Puerto Vallarta. The delay would have caused us to miss the connection. At first, US Air suggested that we skip the first day (keep in mind, this is a prepaid vacation). They then rerouted us to fl... | en | 160 | flight san francisco delayed due maintenance issues flying phoenix connecting flight puerto vallarta delay would caused us miss connection first us air suggested skip first day keep mind prepaid vacation rerouted us fly san jose international informed rep ride able drop us san jose park also fact flying back san franci... | 74 |
1 | Not so happy about the fact that our plain's AC system was not working and we had already board the flight, they took as back to the gate and we waited for 3 hours... | en | 34 | happy fact plain ac system working already board flight took back gate waited hours | 14 |
0 | I flight really often with my husband and average airlines maintain an exact schedule with they're flights, this is not a bad Airline since service is good and we got an ok price for a flight from Houston to Burbank but we had a connecting flight in Phoenix. Bought times on our way to Burbank and our way home the fligh... | en | 98 | flight really often husband average airlines maintain exact schedule flights bad airline since service good got ok price flight houston burbank connecting flight phoenix bought times way burbank way home flight delay waited hours first time way back home right flight late suppose wait additional hour see goes | 48 |
1 | I'm disappointed not with US airways, but their connection from Houston to Phoenix has to improve. The service is not bad and the planes are in acceptable condition, but having to wait 3 hours for the second time in the last week is unacceptable. I have to incurred in extra expenses when the flight is delayed. I unders... | en | 98 | disappointed us airways connection houston phoenix improve service bad planes acceptable condition wait hours second time last week unacceptable incurred extra expenses flight delayed understand happens one happens going houston california coming back trip like prices airline would rat pay little honor itinerary | 43 |
1 | Why is it Airline staff always seem so unmotived to help? | en | 11 | airline staff always seem unmotived help | 6 |
0 | Worst flying experience of my life. I was flying San Jose to Phoenix, Phoenix to Charlotte. First flight was a half hour late, giving me ten minutes to make my connecting fight, and the flight attendants could not tell us the status of that flight. They were nice enough to let those with connecting flights off the plan... | en | 113 | worst flying experience life flying san jose phoenix phoenix charlotte first flight half hour late giving ten minutes make connecting fight flight attendants could tell us status flight nice enough let connecting flights plane everyone else ended running across entire phoenix airport make connecting flight find delayed... | 61 |
0 | Once again US AIRWAYS has proven itself to be one of the worst air carriers that I have ever had the unfortunate pleasure to fly with. Not only did the ticketing agent take my properly stored ammunition, stored in accordance with TSA guidelines, but then began the process of denying me my flight because I said I was go... | en | 131 | us airways proven one worst air carriers ever unfortunate pleasure fly ticketing agent take properly stored ammunition stored accordance tsa guidelines began process denying flight said going file complaint belligerent asked talk order get reimbursed challenged regarding something said replied saying lying yes telling ... | 58 |
0 | Friends don't let friends fly US airways . . . Seriously!! Pay the $10 $20 $50 for a better airline horrible customer service didn't even get a food voucher for their mistake that has me here waiting til 641pm got here at 9am almost 10hrs o_O? | en | 46 | friends let friends fly us airways seriously pay better airline horrible customer service even get food voucher mistake waiting til got almost | 22 |
0 | If I could give zero stars, I would. The worst flight experience ever. First, I didn't arrive to the gate until 15 minutes before take off due to a problem at the security line that took us over an hour, however once I got to the gate they had already given my seats away!!!! The next flight was 3 hours later so I had... | en | 187 | could give zero stars would worst flight experience ever first arrive gate minutes take due problem security line took us hour however got gate already given seats away next flight hours later wait around mention original flight took mins early gave seats away way time suppose finally boarded next flight seats cushioni... | 92 |
1 | Small Cramped planes - if it wasn't burning hot it was freezing cold on the planes. I'm a Delta snob, but took US Airways because the flight was cheap. \n\nWell - I get what I pay for - the flight attendants were fairly nice. \n\nWe were just so squished together on the plane. No leg room, barely could fit laptop un... | en | 107 | small cramped planes burning hot freezing cold planes delta snob took us airways flight cheap get pay flight attendants fairly nice squished together plane leg room barely could fit laptop seat wont take us airways long flights pounds uncomfortable cant imagine average large fliers feel like pry concourse loud dirty sm... | 52 |
1 | I fly them when I have to or I buy a ticket on United and United outs me on US-Air. They should honor the united baggage rules when a ticket was purchased through United. I get up to 70lbs on United free but US-Air would not honor that so I got a surprise when I checked in and was over the limit. I find the ticket coun... | en | 113 | fly buy ticket united united outs honor united baggage rules ticket purchased united get united free would honor got surprise checked limit find ticket counter staff seems enjoy giving bad news always tell smirk face like enjoy making customer unhappy experience many times happy customer service many airline rules | 49 |
0 | Can't stand the service. Furious w/how they charge for any checked bag, I decide to only take carry-on, and they grab my bag to check it before I get on the plane. Then, when I arrive at my destination, have to wait an extra half-hour for them to deliver my bag. Horrible bag service! Never flying US Air again, ever! | en | 60 | ca stand service furious charge checked bag decide take grab bag check get plane arrive destination wait extra deliver bag horrible bag service never flying us air ever | 28 |
1 | Sitting on the runway way waiting for a gate to open. The gate should have been ready. We were on time for arrival. Instead....I now have JUST ten minutes to make my next plane (originally had 50 minutes). \n\nI was lucky and my gate was just a couple over and they hadn't closed the door yet. \n\nThere were others on ... | en | 92 | sitting runway way waiting gate open gate ready time arrival instead ten minutes make next plane originally minutes lucky gate couple closed door yet others plane going lucky go different terminals would running us air making trip stressful | 38 |
0 | The customer service was terrible. I flew from Dallas and we had a layover. Some woman working at the counter name Jessica M was horrible. Her attitude was so nasty. She tried to charge me $270 because of an error another person at US Air made. Needless to say, I didn't pay it and I got on my flight. \n\nI just can't ... | en | 101 | customer service terrible flew dallas layover woman working counter name jessica horrible attitude nasty tried charge error another person us air made needless say pay got flight ca believe customer service avoid us air ca poor customer service spending hard earned money much competition deal | 45 |
0 | On the KONA to Phoenix fight, we experienced disordered boarding practices, discriminatory baggage policies, and bad-mannered and very offensive stewardesses. The flight crew should be ashamed. In their advertisement of \"Choice\" seating, US AIRWAYS misrepresented the advantages (there are none). This airline is poorl... | en | 64 | kona phoenix fight experienced disordered boarding practices discriminatory baggage policies offensive stewardesses flight crew ashamed advertisement seating us airways misrepresented advantages none airline poorly operated concept customer service exist employees retrained dismissed stay away airline | 35 |
0 | So call me naive for I don't know much about air travel but I do know enough about customer service. what I can tell you is the attendants on this plane were so rude I couldn't even fathom if this flight was real.\nMy flight had a stop in Phoenix and I wasn't trying to pay $10 for food so I stayed on the plane, an atte... | en | 193 | call naive know much air travel know enough customer service tell attendants plane rude could even fathom flight flight stop phoenix trying pay food stayed plane attendant approached said weird still told hungry replied uh k well cleaning crew coming proceeded move things fed women started look boarding pass informed m... | 73 |
0 | Very disappointing service on a recent US Airways flight (or rather, non-flight since my flight was canceled and then delayed/overbooked).\n\nLong story short: I missed my best friend's wedding in Washington because US Airways canceled my morning flight, then couldn't guarantee me and my guest a spot on the next flight... | en | 202 | disappointing service recent us airways flight rather since flight canceled story short missed best friend wedding washington us airways canceled morning flight could guarantee guest spot next canceled delayed would egregious enough incompetence us airways staff never offered option fly alaska airlines partner agency f... | 94 |
0 | I have 3 words for you: FAKE BOARDING PASSES\n\nIn 2009 we tried to fly to Costa Rica from Toronto at Christmas time, BIG MISTAKE. To make a long story short our flight out of YYZ was delayed by 3 hours (even though it was showing on-time on the website when left our house, we were later told by American Airlines that ... | en | 332 | words fake boarding tried fly costa rica toronto christmas time big mistake make long story short flight yyz delayed hours even though showing website left house later told american airlines apparently flight crew late spent days alternately standing sitting morning night various airports flights could make connection ... | 160 |
1 | We used US Airways to get from Austin, Texas to Nassau, Bahamas. On the way there, the planes were dirty, but otherwise the trip was uneventful. On the way back, the plane from Charlotte, NC to Austin, Texas was HOT! We were delayed about 30 minutes for \"maintenance issues\" however once aboard the plan I'm not su... | en | 131 | used us airways get austin texas nassau bahamas way planes dirty otherwise trip uneventful way back plane charlotte nc austin texas hot delayed minutes maintenance however aboard plan sure fixed bathroom toilet would flush front plane sink bathroom full water would drain plane cool hour flight vacation heard comedian s... | 60 |
1 | I missed America West Airlines, all the good services went down once US Airways took over. Meh, I think I'll pass. The only reason I gave a 2-star is because this is still the hometown airline from Phoenix, but not for much longer. | en | 43 | missed america west airlines good services went us airways took meh think pass reason gave still hometown airline phoenix much longer | 21 |
1 | The worst tea i've ever tasted.\nHonestly, they could win awards for how truly horrible their onboard tea is. When I took that first fateful sip of this lukewarm beverage with it's hints of stale cigarettes & feet - I knew - me and US Airways would not be fast friends.\n\nNow tea seems a little bit ridiculous to fixate... | en | 328 | worst tea ever could win awards truly horrible onboard tea took first fateful sip lukewarm beverage hints stale cigarettes feet knew us airways would fast tea seems little bit ridiculous fixate small part trip trust sit unfinished pool liquid front half hour write review rating whole experience seemed little run row fr... | 150 |
0 | They get NO stars.... Our engine blew up and the plane lost control on the runway... We got off the plan and the customer services people have been completely awful... Thy are rude ... And nobody has apologized for what has happened... We will most likely be stuck sleeping in Atlanta for the night ... If we ever even m... | en | 93 | get stars engine blew plane lost control runway got plan customer services people completely awful thy rude nobody apologized happened likely stuck sleeping atlanta night ever even make sisters wedding weekend one shitty way start never fly us airways ever people total jerks | 43 |
0 | Lack of common sense policy...\n\nI've flown US Airways 27 times in 2013 and put up with lots of little imperfections as overall I enjoy flying their service. However, I will be finding a new airline for 2014 (too bad I have 5 more flights booked/paid for this year).\n\nBottom line I decided to drive from Phoenix to P... | en | 235 | lack common sense policy flown us airways times put lots little imperfections overall enjoy flying service however finding new airline bad flights year line decided drive phoenix palm springs friend instead flying flight big deal wasted instead drove first time flown leg round trip ticket us surprise found cancelled re... | 109 |
0 | Again US Airways does not fail to disappoint. After I made my initial complaint to them regarding my previous incident with the ammunition and the supervisor at their Phoenix international airport kiosk I received an email from the customer \"service\" department. The agent at the customer service department said that ... | en | 165 | us airways fail disappoint made initial complaint regarding previous incident ammunition supervisor phoenix international airport kiosk received email customer department agent customer service department said appears agent phoenix international handle situation however opposed offer reimburse stolen property agent att... | 85 |
0 | While the desk guy Peter in Santa Barbara was amazingly helpful the rest of the experience sucked. Flights late on the way in. Flight canceled on the way out and I had to find my own way to a different airport to get home. | en | 44 | desk guy peter santa barbara amazingly helpful rest experience sucked flights late way flight canceled way find way different airport get home | 22 |
0 | This is the WORST AIRLINE I've flown on in a long time. They're disorganized, rude, and there is very limited seating at their departure gates. Literally for a full flight there were 15 seats at the gate. I asked their service person why this was and she said 'because you'll get to sit when you're on the plane.' I will... | en | 69 | worst airline flown long time disorganized rude limited seating departure gates literally full flight seats gate asked service person said get sit plane avoid airline costs future | 27 |
0 | This was my experience, my family of 5 and I were 1 minute late for our connecting flight. Our flight, coming from Philadelphia to Arizona, was 40 minutes late because the Philly incoming fly was late, so leaving Philly, we were 30-45 min late. The flight attendants in flight told us we would make our flight 'no p... | en | 313 | experience family minute late connecting flight flight coming philadelphia arizona minutes late philly incoming fly late leaving philly min late flight attendants flight told us would make flight problem ran b gates arrived gate shut door plane still parked people previous flight made onto plane us gotten philly flight... | 137 |
0 | Again US Airways you do not fail to disappoint. Your website said the flight I was waiting on was not set to arrive until 9:05pm. But when I arrived the cell phone lot still read \"Delayed\" so there I waited. At 8:51pm I went in to the airport and guess what I discovered....the flight board reader said that the flight... | en | 87 | us airways fail disappoint website said flight waiting set arrive arrived cell phone lot still read waited went airport guess discovered flight board reader said flight arrived brain stem ticketing counter told flight arrived wtf us airways get act together | 40 |
0 | I flew 1st Class from Sac to Cancun. It was extremely disappointing. The seats were worn out and in-fact leaving Cancun the plane was delayed because 2 seats broke inflight getting there. \n\nWhen the first plane took off an hour and half late the airline cancelled my connecting flight even tho I arrived in time to boa... | en | 130 | flew class sac cancun extremely disappointing seats worn leaving cancun plane delayed seats broke inflight getting first plane took hour half late airline cancelled connecting flight even tho arrived time board plane gave seat someone else never fly airline planes run customer service people rude insulting guess must d... | 67 |
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