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0 | I got to the airport a little under two hours prior to my flight only to learn I couldn't print my boarding pass because they \"weren't open yet\". Then the process to check my bag took longer than going through security because the kiosks were unresponsive and not user friendly. One of my worst airport experiences and... | en | 64 | got airport little two hours prior flight learn could print boarding pass open process check bag took longer going security kiosks unresponsive user friendly one worst airport experiences even plane yet | 31 |
0 | This is part US Airways and part United but I booked through US Airways so I feel the fault lies with them.\n\nI don't even know where to begin. I booked my flight July 16th from AZ to MI for Christmas. I got a couple emails with minor changes in arrival/departure time, no big deal.. Then the day comes for me to fly ou... | en | 976 | part us airways part united booked us airways feel fault lies even know begin booked flight july az mi christmas got couple emails minor changes time big deal day comes fly red eye phoenix able check first half trip enough room everyone carry want check baggage since complete itinerary ca stand wait everyone else board... | 429 |
0 | After the first leg of our flight to Ohio for Christmas, I was almost willing to forgive US Airways for the string of delays that made me miss the last moments of my mother's life and had me sobbing in the terminal. That was close to 10 years ago, the last time I flew with them. \n\nThen, on the flight back to Phoenix,... | en | 200 | first leg flight ohio christmas almost willing forgive us airways string delays made miss last moments mother life sobbing terminal close years ago last time flew flight back phoenix detoured memphis due fuel pump failure land figure one knows repairs specific type plane probably ancient great tow us another terminal a... | 94 |
0 | I fought against purchasing tickets to Hawaii on US Airways. Because they have also give me issues. 1 day before our trip to Hawaii, US Airways sends me an email to check in. So I clicked on the button and found that my name is not on the any of the tickets anymore. WHAT???? WTF???? I called the #800. 10 mins in... | en | 133 | fought purchasing tickets hawaii us airways also give issues day trip hawaii us airways sends email check clicked button found name tickets anymore wtf called mins auto menu system says overwhelming call told call back later hangs need flight tomorrow called back mins hold agent hour ridiculously wasting hour life hold... | 56 |
0 | They don't even give you peanuts :( There aren't words for how awful US Airways is. They held up my plane for over 45 minutes because of \"weather the previous week\"; the flight attendants would provide no information or assistance to those making connections; the ground staff was useless, rude, insulting and threaten... | en | 74 | even give peanuts words awful us airways held plane minutes weather previous flight attendants would provide information assistance making connections ground staff useless rude insulting threatened arrest could hold connection even five minutes never fly us airways | 37 |
0 | I was on a US Airways flight from KC today (599) that was running late. I was supposed to be continuing on the flight (660) to SNA. They let us get off the plane first in PH so we could make our connection. We got PH gate 15 minutes before the flight was scheduled to leave at 5:55pm. The supervisor (Arlene L) came ou... | en | 150 | us airways flight kc today running late supposed continuing flight sna let us get plane first ph could make connection got ph gate minutes flight scheduled leave supervisor arlene l came told us seats given away go customer service desk rebook reason writing arlene could unsympathetic one nastiest attitudes seen airlin... | 72 |
0 | tried to travel a day earlier due to the terminal illness of a relative. informed that it would cost $ 400.00 more to due so. leeches !!!!!1 | en | 27 | tried travel day earlier due terminal illness relative informed would cost due leeches | 13 |
0 | The flight out was delayed, again, for maintenance issues. \nThe flight back was cancelled for, you guessed it, maintenance issues. (Makes you wondering if they ran out of duct tape at Wal-mart.). But here is the funny part. The gate agent said over the intercom, before they cancelled, \"the new time of departure i... | en | 86 | flight delayed maintenance issues flight back cancelled guessed maintenance issues makes wondering ran duct tape funny part gate agent said intercom cancelled new time departure hour later still looking guessing firm feel sorry front line employees hang | 37 |
0 | I have travelled the United States on business and pleasure for over thirty years. Decided to give USAir the business for a recent trip to ABQ via Phoenix. I have never encountered such a consistently rude crew - from check in to gate attendants to flight attendants. Never again. | en | 49 | travelled united states business pleasure thirty years decided give usair business recent trip abq via phoenix never encountered consistently rude crew check gate attendants flight attendants never | 27 |
3 | Cathy O. at the ticket counter, PHX airport, was very helpful. She saved me from what could have been a disastrous day. I know the entire ticketing process should be automated. Usually the process is flawless. She had to do a lot of research with my botched listing. Thank you Cathy O.; you are awesome. | en | 55 | cathy ticket counter phx airport helpful saved could disastrous day know entire ticketing process automated usually process flawless lot research botched listing thank cathy awesome | 25 |
2 | The staff at this airport is a lot better the the staff at DWF airport. My flight was delayed to to weather conditions. The US Airways staff where super friendly and always keep us up to date on flight status due to the delay. They were polite when asking to check peoples carry on bags that could not be carried on, un... | en | 86 | staff airport lot better staff dwf airport flight delayed weather conditions us airways staff super friendly always keep us date flight status due delay polite asking check peoples carry bags could carried unlike dwf staff think dwf staff needs training proper edict learn phoenix sky harbor staff | 47 |
0 | I fly often but do not usually fly this airline and now I remember why. Rude!!! My first flight of the day was on time but the customer service was horrible. Boarding the flight the woman in front of me had 2 carry ons and a purse. They yelled at her so she asked to put her purse in her husbands briefcase. Than they ju... | en | 163 | fly often usually fly airline remember rude first flight day time customer service horrible boarding flight woman front carry ons purse yelled asked put purse husbands briefcase jumped small bag food explained breakfast flight yelled tray table look passengers treat like idiots seem think better everyone else say right... | 73 |
1 | On the way to cabo I decided to surprise my friend with an first class upgrade for her birthday. $150 each for the upgrade for a 2 hour flight was a disappointment. To be honest virgin America main cabin is nicer. Our flight attendant was too busy eating to realize everyone from coach was using the first class cabin ... | en | 105 | way cabo decided surprise friend first class upgrade birthday upgrade hour flight disappointment honest virgin america main cabin nicer flight attendant busy eating realize everyone coach using first class cabin bathroom another disappointment snacks lack wow bag pretzels felt like southwest airlines movies feet even r... | 58 |
0 | Bottom line is this: Our plane was 3.25 hours late for take-off. No explanations, no \"sorrys\", no anything.\nResults: Our car rental agency was closed causing us to miss half a day of touring the area and 4 cab rides. Numerous passengers missed their ongoing flights.\nThe guy next to me said his US Airways flight tha... | en | 90 | bottom line plane hours late explanations car rental agency closed causing us miss half day touring area cab rides numerous passengers missed ongoing guy next said us airways flight brought pnx tucson hours late add insult injury even give tiny bag pretzels help | 43 |
0 | Thousands of people in line for hours. Waited in line to check in for 1 hour only to be told we were too late to check in. ( our flight want scheduled to leave for 40 minutes.) They sent us to a rebookng line with 2 agents to help hundreds of people. They mis-handled\nthe situation in so many ways. All other Airlines... | en | 66 | thousands people line hours waited line check hour told late check flight want scheduled leave minutes sent us rebookng line agents help hundreds people situation many ways airlines booked terrible service | 31 |
0 | You have got to be freakin' kidding me! Okay, so it is a major hub but this is how you treat the economy folk? We had premiere access so we were able to check our luggage in a line with basically no wait at all and through security pretty quick as well. If we didn't it would have been at least an hour wait just for the... | en | 106 | got freakin kidding okay major hub treat economy folk premiere access able check luggage line basically wait security pretty quick well would least hour wait bag check alone never see zoo trying get destination outside disney world take account coming airport good luck making flight | 45 |
0 | My 70 year old father had a ticket on US Airways yesterday going from Austin to San Luis Obispo, CA to visit his 99 year old father. He was scheduled (with a ticket) to transfer in Phoenix on a 10:00am flight. His flight out of Austin was delayed(due to US Aiways) and his flight came in at 9:48am. Instead of waiting ... | en | 376 | year old father ticket us airways yesterday going austin san luis obispo ca visit year old father scheduled ticket transfer phoenix flight flight austin delayed due us aiways flight came instead waiting connecting passengers us airways decided instead leave early leaving passengers paid tickets behind next flight sched... | 182 |
1 | The ticket agent that ended up helping us gets 5 stars. BUT this airline does NOT. My boyfriend and I booked our flight through Expedia and we purposely both did it next to each other on our laptops so we would be sure to have seats next to each other. We chose our seats successfully and went on with our day. When we g... | en | 259 | ticket agent ended helping us gets stars airline boyfriend booked flight expedia purposely next laptops would sure seats next chose seats successfully went day got airport printed boarding passes however seat assignments completely separated book third party expedia seats requested subject change apparently needed call... | 115 |
0 | Sharing my experience. My flight from San Francisco to Phoenix was 35 minutes behind schedule.However I was fortunate (or maybe unfortunate) to have a 1 hour and 10 minute layover in Phoenix. Not sure what happened but when arriving in Phoenix I only had 24 minutes to get to my next gate by the time started deboarding ... | en | 657 | sharing experience flight san francisco phoenix minutes behind fortunate maybe unfortunate hour minute layover phoenix sure happened arriving phoenix minutes get next gate time started deboarding took minutes plane deboard enough get door soon got ran pretty good runner able run fast walkways helped literally got gate ... | 282 |
0 | I just boarded a US Airways flight and asked the attendants in the very front to help with my luggage because I have a fractured rib and both of them said no they can't. They offered to check my bag in. So, I walked over to my seat and asked a 3rd attendant for help. He jokingly have me a hard time, but did it. I was... | en | 107 | boarded us airways flight asked attendants front help luggage fractured rib said ca offered check bag walked seat asked attendant help jokingly hard time mood jokes flown southwest years consistently never seen turn away anyone needs assistance never fly us airways flight leaving phx smf pm | 46 |
0 | One of the worst check in experiences at PHX, but very consistent with poor US Air check in processes across the country. It is quite obvious that the layout designer and process engineer responsible for the check-in \"corral\" have zero practical experience in queuing theory and capacity planning that strives to remo... | en | 79 | one worst check experiences phx consistent poor us air check processes across country quite obvious layout designer process engineer responsible zero practical experience queuing theory capacity planning strives remove bottlenecks exacerbate check experience poor effective use us air personnel undoubtedly impacted high... | 44 |
0 | Flight into PHX delayed over an hour from Atlanta. Ran to my next gate...door just shut...guy just stood there (wouldn't even do me the courtesy to look me in the eye) and said \"customer service.\"\nThere, of course are no more flights that night but my delay, of course, is not their fault. So rebooked on the first fl... | en | 103 | flight phx delayed hour atlanta ran next gate door shut guy stood would even courtesy look eye said customer course flights night delay course fault rebooked first flight morning given discounted hotel certificate come find people showed door within minutes closing rude employees cold uncaring best avoid airline future | 49 |
0 | They don't crash. That's about all that's good about them. Employees are clearly not happy to be employed here. Most of them look like they have slept in their uniforms. They bark orders at you - what a terrible mark on Phoenix that we present this as the flagship airline to rest if the country! What an embarrassme... | en | 58 | crash good employees clearly happy employed look like slept uniforms bark orders terrible mark phoenix present flagship airline rest country embarrassment | 21 |
0 | You should know that if you plan to take a pre-seven o'clock flight from Burbank, the plane cannot take off until 7 due to that fact that the neighborhoods surrounding the airport don't want to put up with the noise until they have to. That means if you have a 6:40 flight, the plane will sit on the tarmac for 20 minut... | en | 253 | know plan take flight burbank plane take due fact neighborhoods surrounding airport want put noise means flight plane sit tarmac minutes take schedule first flight flights going arrive late messing everyone schedules make sense also know us air planes heavy take land regards specific airports sit gate burning excess fu... | 113 |
0 | US Airways employee Mark on flight 641 , Phoenix to Ontario needs training in customer service!!! So I missed my connection fight last night and they gave me a room at a local hotel. The next morning I was up at 0345 and at the airport by 0445 to catch my flight. I must have dosed off in the seats behind the check in a... | en | 100 | us airways employee mark flight phoenix ontario needs training customer service missed connection fight last night gave room local hotel next morning airport catch flight must dosed seats behind check area us airways employee mark scolded pointed sign said restricted afterwards observed basically demean every customer ... | 48 |
1 | Well, the plane didn't crash but my connecting flight was cancelled. And all the flights going near my destination were overbooked. They did put me up at the embassy suites and apparently I'll be at the airport at 6a for a 7:45...TSA has an extra bad rep at PHX. Why was my flt cancelled? The crew was stuck on a delayed... | en | 134 | well plane crash connecting flight cancelled flights going near destination overbooked put embassy suites apparently airport tsa extra bad rep phx flt cancelled crew stuck delayed flt happened standby crews said flight cancelled aircraft unavailable prior cancellation due lack flight crew may fly united favor usair don... | 60 |
0 | The flight was ok. Kudos to pilots, but they have incompetent and rude stewardesses (some of them are both), and they boarded three flights leaving at the same time at the same two gates, meaning they boarded one early, one too quickly, and one late. I just had to look around to see at least two more gates open and ava... | en | 94 | flight kudos pilots incompetent rude stewardesses boarded three flights leaving time two gates meaning boarded one early one quickly one late look around see least two gates open available usairways stuck customs phoenix sees fit three boxes open better wish decide board flight late never make | 46 |
0 | Big surprise -- looks like the merger with American will take away most of the benefits US Airways loyalists enjoyed. Time to bail out and find another airline. Better check to see how you will lose out! | en | 37 | big surprise looks like merger american take away benefits us airways loyalists enjoyed time bail find another airline better check see lose | 22 |
0 | To start...2hr delay because the Crew didn't show up. Packed to the gills. No free snacks at all on a 5hr flight. Crazy long wait for skycap \"service\". Kiosks to get boarding passes were slooooow and attendants seemed to hate their jobs & customers as much as were the experience. Once on the plane we had the oldest a... | en | 103 | start delay crew show packed gills free snacks flight crazy long wait skycap kiosks get boarding passes slooooow attendants seemed hate jobs customers much experience plane oldest slowest man attempting serve us drinks took two hours almost comical rested butt husband shoulder waiting ice refill oh broke bag try anothe... | 52 |
2 | Quick flight for a meeting on Phoenix and despite the $391 fare from Ontario they were the cheapest, both flights were on time and as scheduled. Seating sucks as on all airlines and they charge extra for everything but middle seats in the back. | en | 44 | quick flight meeting phoenix despite fare ontario cheapest flights time scheduled seating sucks airlines charge extra everything middle seats back | 20 |
0 | Without a doubt the worst commercial airline I have been on in years. The service and attitude of the employees sucks. They allow everyone to bring on more carry on luggage than is permitted. Then the last people to board must check their carry on. Never mind all your valuables are in your carry on. They are just to... | en | 129 | without doubt worst commercial airline years service attitude employees sucks allow everyone bring carry luggage permitted last people board must check carry never mind valuables carry lazy monitor passengers avoid problem care cameras broken stolen fragile items crushed pieces file complaint us airways people could ca... | 67 |
0 | This has to be the worst commercial airline I have been on in years. The service and attitude of the employees was horrible. They allow everybody to bring on more carry on luggage than is allowed. Then the last people to board must check their carry on. \n\nNever mind all my valuables ($50,000 in camera gear) that ar... | en | 217 | worst commercial airline years service attitude employees horrible allow everybody bring carry luggage allowed last people board must check carry mind valuables camera gear carry cares cameras broken stolen fragile items crushed pieces file complaint us airways people could care less anyways emergency father hospital s... | 99 |
0 | One star is too many..get to the airport 3 hours early or you will stand in line for 45 minutes and then be refused boarding by rude incompetent clerks who are in serious need of bitch slapping..don't bother checking in online..complete waste of time.. | en | 44 | one star many get airport hours early stand line minutes refused boarding rude incompetent clerks serious need bitch slapping bother checking online complete waste time | 25 |
1 | Print your boarding passes at home to avoid the airport check-in (if you're not checking bags). Check-in process and staff need help! It was painful. | en | 25 | print boarding passes home avoid airport checking bags process staff need help painful | 13 |
0 | Just do yourself the favor and book with a different airline. Wait time is an average of an hour- always less than 5 people working the ticket counter when the line is 150 people deep. My work books me on this airline so I fly it about two or three times a month- do yourself a favor and just pay the extra couple bucks ... | en | 145 | favor book different airline wait time average always less people working ticket counter line people deep work books airline fly two three times favor pay extra couple bucks airline even close departure know make flight due terrible way us airlines run seats smallest airlines quite honestly whole experience seats never... | 68 |
0 | US airways is just terrible. I'm so thankful for Alaska airlines. Us airways would rather let an empty seat stay empty than put me on standbye. The gate agent (who was polite) stated it would be $75 to be moved to an earlier flight and that standbye didn't exist anymore. Really??! Not only is it shitty customer service... | en | 96 | us airways terrible thankful alaska airlines us airways would rather let empty seat stay empty put standbye gate agent polite stated would moved earlier flight standbye exist anymore really shitty customer service blatantly makes sense let seat go empty wrong upper management airlines going comfortable planes good cust... | 54 |
0 | First you should know how your agents be have during my recent 8,000 mile trip. \nFirst I arrived at the airport in alaska, we were rerouted to american airlines even tho we purchased tickets though us airways. I had to pay for my baggage to Costa Rica ( I didn't have to pay for it on the way back) they told me it was ... | en | 281 | first know agents recent mile trip arrived airport alaska rerouted american airlines even tho purchased tickets though us airways pay baggage costa rica pay way back told part us pay baggage allowed check mintues early international flight really first flight exit row cold ask flight attendant blanket responded ask fir... | 128 |
1 | Meh! Almost 2 hour flight from Sacramento to Phoenix this afternoon...very smooth, no turbulence, but not once were those of us in the main cabin offered a beverage. But the dopey flight attendant on Flight 596 kept strolling up and down the aisle 'collecting' the non existent service items. What's up with THAT US Airw... | en | 79 | meh almost hour flight sacramento phoenix afternoon smooth turbulence us main cabin offered beverage dopey flight attendant flight kept strolling aisle non existent service items us airways know airlines trying save money downright cheap meh choose another less stingy airline future | 41 |
0 | This is the worst airline service I had experienced in USA. I booked a flight from Los Angeles to San Antonio. I had a 20 mins connecting flight to San Antonio at Phoenix airport. The first flight was delayed and I requested for changing flight. The staff was hesitate to help consumer and I did miss the connecting flig... | en | 171 | worst airline service experienced usa booked flight los angeles san antonio mins connecting flight san antonio phoenix airport first flight delayed requested changing flight staff hesitate help consumer miss connecting flight phoenix kept delaying flight waiting since night still airport tried several times helps fligh... | 84 |
0 | Worst airport terminal! Can't believe in this day and age that they haven't designed this terminal better for business travelers. Get a clue from everyone uncomfortably and awkwardly sitting down on the ground near every outlet - which are few and far between. | en | 43 | worst airport terminal ca believe day age designed terminal better business travelers get clue everyone uncomfortably awkwardly sitting ground near every outlet far | 23 |
1 | You're app is horrible, changed my seat and got confirmation through the app that the change was made, but it wasn't. \n\nAlso I requested mobile tickets be sent to me, they never came, I tried multiple times and 2 different emails. \n\nYou're lobbies are also very small and you zone calling is disorganized. | en | 53 | app horrible changed seat got confirmation app change made requested mobile tickets sent never came tried multiple times different emails lobbies also small zone calling disorganized | 26 |
2 | ***US Airways out of Phoenix International Airport is decent; they have lots of flights and the boarding process is fairly quick; planes seem to arrive and depart on time as well; the waiting area feels quite crowded though and the Wi-Fi, while free, was not that great; there are not many food options past the security... | en | 97 | us airways phoenix international airport decent lots flights boarding process fairly quick planes seem arrive depart time well waiting area feels quite crowded though free great many food options past security checkpoint terminal several contemporary restaurants located atrium security sure parking situation phoenix in... | 50 |
0 | I dislike US Airways so much. It's like the people working there are incompetent and... incompetent. There's no other word for it. Told them I had an international flight to make in a hurry and they said, we can't help you. Had to wait in line... and when I got to the front, they said, International Flight is the other... | en | 203 | dislike us airways much like people working incompetent incompetent word told international flight make hurry said ca help wait line got front said international flight check area completely empty freaking wasted time talked attitude along knowing going asked needed go international flights landing sfo really confused ... | 93 |
0 | What happened to US Airways? I used to fly with these guys all the time a few years back and it was fine but now it is completely ridiculous. We arrived at the airport with plenty of time (or so we thought) but due to the enormous lines that only plagued us airways customers we ended up boarding our flight just before ... | en | 107 | happened us airways used fly guys time years back fine completely ridiculous arrived airport plenty time thought due enormous lines plagued us airways customers ended boarding flight doors closed sitting tarmac phx barely enough time connecting flights giving us info assurance make add airline fly list along spirit | 48 |
3 | We flew from phx to newark and back with a 1 year old. I was so nervous and there was no need to be. Us airways was so accommodating and helpful. Everything was right on schedule all bags, car seat, stroller was right where it needed to be at all times. The flight attendant were so helpful. They even gave us a free sea... | en | 83 | flew phx newark back year old nervous need us airways accommodating helpful everything right schedule bags car seat stroller right needed times flight attendant helpful even gave us free seat baby thing flight food horrible otherwise would given stars | 39 |
0 | All of their ticket counters are somehow closed, not sure how a passenger is supposed to check in. Their kiosks also do not respond to touch as they are supposed to, super frustrating when they \"time out\". And the person who took my checked bag didn't say one word to me...lovely customer service. | en | 53 | ticket counters somehow closed sure passenger supposed check kiosks also respond touch supposed super frustrating time person took checked bag say one word lovely customer service | 26 |
0 | Flight 2961 is not very smooth on 07/09/14. It almost has become comedic the way this company has handled this situation where the Captain didn't show up for our flight. Really???\n\nYeah, really. \n\nThey boarded us and we sat for 40 minutes until some dude who looked just like Arizona Prince came aboard w/the news th... | en | 237 | flight smooth almost become comedic way company handled situation captain show flight really really boarded us sat minutes dude looked like arizona prince came aboard news mia told us deplane kept us minutes trying figure luggage classy phoenix july degrees tube smelling super great deplaned told line back get back pla... | 102 |
0 | How about. ... They over booked in the middle of the night. .2 min before boarding they want people to give up their seats. Then they still can't fly out on time and flight attendants be catching attitudes with economy class customers, changed my reserved seating back about 20 rows and everybody's seat got reassigned, ... | en | 97 | booked middle night min boarding want people give seats still ca fly time flight attendants catching attitudes economy class customers changed reserved seating back rows everybody seat got reassigned want give attitudes bump customers bueno united airlines compared airline offer online check military baggage fees waive... | 51 |
0 | You know... They really shouldn't give us a lot of time between flights to allow people to write reviews after their flights get canceled or rescheduled or what ever. As I am writing this, I honestly do not know what the heck is going on, other than they are telling me that the plane designated to go to Long Beach..... | en | 395 | know really give us lot time flights allow people write reviews flights get canceled rescheduled ever writing honestly know heck going telling plane designated go long beach want go plane going crash would suck worse current departure somewhere almost hours delay due aircraft maintenance quarter passengers got booted s... | 176 |
1 | The line to check a bag was extremely long. It took me longer to check a bag through US Airways than it took to get through security and find my gate! This was at a time when almost no one was in the airport because it was so early in the morning, so I don't know what the holdup was.\n\nAfter all that, once we tried to... | en | 422 | line check bag extremely long took longer check bag us airways took get security find gate time almost one airport early morning know holdup tried board plane entire group forced check carry bags free said enough room airplane everyone stuff group took several seats airplane people things overhead compartments seats al... | 179 |
0 | Terrible service, poor communication from the airlines to the passengers. My flight was delayed on a beautiful day, nobody knows why, not getting much help from the staff, sometimes rude and inpatient with customers.\n\nQuick update, 3 hours later, still waiting for the flight to Tucson. I could have been on Tucson... | en | 68 | terrible service poor communication airlines passengers flight delayed beautiful day nobody knows getting much help staff sometimes rude inpatient update hours later still waiting flight tucson could tucson hour ago opposed waiting next flight fly us airways | 37 |
0 | This is by far the worst airline! Rude customer service... The manager at the PHx airport is such a B***.. When I asked a question.. They look at you in disgust... As if you are supposed to know all the answers... I have been stuck here for almost 8 hours with no explanation! Never ever will I fly this airline again! | en | 61 | far worst airline rude customer service manager phx airport b asked question look disgust supposed know answers stuck almost hours explanation never ever fly airline | 25 |
0 | Awful. I've had 8 flights this month and every single one was either delayed or cancelled. Rude. Bad customer service. No charging stations. Old planes. Cranky flight attendants. Agents are never at the gate when they're supposed to and no other agent wants to help you out.\n\nLesson learned: Avoid at all costs in the ... | en | 55 | awful flights month every single one either delayed cancelled rude bad customer service charging stations old planes cranky flight attendants agents never gate supposed agent wants help learned avoid costs future | 31 |
0 | I really hate this airline. Sucks that aa merge with them. They are a bunch of rude flight attendant. | en | 19 | really hate airline sucks aa merge bunch rude flight attendant | 10 |
0 | Never flying USAIR through Phoenix, AZ again...beyond horrible customer service. Specifically, a young woman named Jade who is on a serious power trip made my departure from Phoenix unbearable. Rather than being helpful in any way, Jade chose to constantly threaten my ability to take the plane. Uninterested in my issue... | en | 97 | never flying usair phoenix az beyond horrible customer service specifically young woman named jade serious power trip made departure phoenix unbearable rather helpful way jade chose constantly threaten ability take plane uninterested issues questions jade repeatedly said means wo taking usair according jade threaten th... | 61 |
0 | What a disaster. We flew from San Francisco to London, stopping on Philadelphia. We had requested a special diet for a meal without dairy. For a 9 hour flight, you need something to eat. There was no special meal. It was requested 6 months in advance, 1 month in advance and a week in advance, on the phone and in w... | en | 206 | disaster flew san francisco london stopping philadelphia requested special diet meal without dairy hour flight need something eat special meal requested months advance month advance week advance phone writing food became physically contacted u airways make sure would meal called wrote another response meal stewardess t... | 92 |
0 | Why would you load up a plane that's not ready to fly? Sitting on a plane for 2 hours to work on maintenance is unacceptable. If it's not ready to fly... Don't load up passengers. If there is a maintenance problem that is being worked on it makes no sense to fill it up and have so many unhappily flyers. Delay the fligh... | en | 126 | would load plane ready fly sitting plane hours work maintenance unacceptable ready fly load passengers maintenance problem worked makes sense fill many unhappily flyers delay flight wait inside food bathrooms ridiculous common sense us airways sheryl lihue made decision never fly us airways poor customer service beginn... | 62 |
0 | US Airways is the worst airline I have ever flown and has the WORST customer service I have ever encountered. Let me begin:\n\nFor my 25th birthday, I flew to Cabo San Lucas with two of my best friends and my boyfriend. On the way there, our flight out of Sacramento was delayed and we were concerned since our layover... | en | 947 | us airways worst airline ever flown worst customer service ever encountered let begin birthday flew cabo san lucas two best friends boyfriend way flight sacramento delayed concerned since layover phoenix arizona half hour told us worry everything fine trip cabo ended way home layover phoenix time little hour layover go... | 410 |
1 | Employees seemed \"over it\" and jaded from what I'm guessing are years in the industry.\n\nThe check in and boarding was as average as they come. There is nothing else to say about that. \n\nThe plane sucked. Yes, it got us to the destination, but the plane looked like it was falling apart. On top of that, it was fu*k... | en | 123 | employees seemed jaded guessing years check boarding average come nothing else say plane sucked yes got us destination plane looked like falling apart top fu king freezing mean miserable honeymoon wifi work either made freezing temps long hours almost unbearable charge per bag check ridiculous reason like southwest air... | 58 |
1 | Not only were both of my flights late, they over booked one so 3 people had to give up there seats. I will pay the extra 30 for a different airline next time | en | 33 | flights late booked one people give seats pay extra different airline next time | 13 |
0 | US Airways caused me to miss an important flight out of Sky Harbor Airport. Realizing their mistake, they offered me a refund on my rental car and hotel room that was purchased in my connecting city that I would not be able to make that night. They gave me a number to call to receive my refund. When I called the number... | en | 82 | us airways caused miss important flight sky harbor airport realizing mistake offered refund rental car hotel room purchased connecting city would able make night gave number call receive refund called number told would receive refund dishonest first place | 38 |
0 | Shame on you for your A-321 plane from Phoenix to Orlando.. I think this plane went into service before the wright brothers were born. Catch up woth the 21st century and uograde ffs. \nLast time I waste my money with your company. \n\nWhat a shame and please change your name from US Air to Zimbabwe Donkey ride | en | 57 | shame plane phoenix orlando think plane went service wright brothers born catch woth century uograde ffs time waste money company shame please change name us air zimbabwe donkey ride | 29 |
0 | Sitting here in phoenix again, pilots and crew are pretending to do their jobs. A screw was loose on our original plane and we're close to the hour when we won't be able to take off tonight. Us air is trying to make it look like they're trying to get another plane ready. They're not - even the pilot is standing in the ... | en | 66 | sitting phoenix pilots crew pretending jobs screw loose original plane close hour wo able take tonight us air trying make look like trying get another plane ready even pilot standing gate area liars | 33 |
1 | Well. We got where we were going. It was a flight that was given to me when my original flight (on another airline) was delayed/cancelled. \n\nI was famished; don't ordinarily purchase the snacks on a flight as I don't particularly like them, but it was a 5-hour trip...so I reviewed the menu items and asked for a frui... | en | 176 | well got going flight given original flight another airline famished ordinarily purchase snacks flight particularly like trip reviewed menu items asked snack box guess time attendants get row selections limited ended making another choice took extra diuretic manage sodium blood concerning left prescription eyeglasses o... | 78 |
0 | Worst airline ever. Never on time and will drop you on the far end of airports completely opposite your connecting flight with barely anytime to spare. You get what you pay for I guess (it was the lowest cost flight for us). | en | 42 | worst airline ever never time drop far end airports completely opposite connecting flight barely anytime spare get pay guess lowest cost flight us | 23 |
0 | I fly for business, and hate when I have to fly this airline. They constantly lose my bags, and are rarely on time. I will gladly pay more just to avoid them. Southwest is almost always on time, and while the cattle call is a bit inconvenient, I will use them any time over US Air. Not to mention, the people that work f... | en | 74 | fly business hate fly airline constantly lose bags rarely time gladly pay avoid southwest almost always time cattle call bit inconvenient use time us air mention people work bit chip shoulder | 31 |
0 | On standby with nothing better to do but vent my frustrations about an airline that is completely incompetent! \n\nTo start, my ticket did not have my TSA precheck on it (despite having called and spoken to the us airways rep on the phone the day prior). My husband had his number, but not mine. So much for my efforts... | en | 447 | standby nothing better vent frustrations airline completely incompetent start ticket tsa precheck despite called spoken us airways rep phone day prior husband number mine much efforts call make sure taking care doesnt help one us pre check journey oakland san antonio took nine hours flights delayed accepting afternoon ... | 198 |
1 | This time we booked a couple of seats to fly to Oregon. I upgraded and paid an additional $124 for each of 4 seats to be as close to the front as 6th row to be able to leave quickly. I have a bulky oxygenator and that needs time and space. Meanwhile, we had an emergency at home and had to cancel the trip. The milea... | en | 173 | time booked couple seats fly oregon upgraded paid additional seats close front row able leave quickly bulky oxygenator needs time space meanwhile emergency home cancel trip mileage put back bank want use would ticket refund tax request asked refund seat upgrade told policy seats making even money referred refund depart... | 70 |
0 | Supervisor Caroline B gave our seats away to a standby passenger while we were waiting at the end of the line to board and slammed the jetway door shut in our face. Unbelievably bad behavior. | en | 35 | supervisor caroline b gave seats away standby passenger waiting end line board slammed jetway door shut face unbelievably bad behavior | 20 |
0 | Deplorable customer service. I lost my bag flying on their tiny aircraft from El Paso to Monterey. The agent tells me to taxi my bag but not to take the stub from the tag or to pick it up at my next destination in Phoenix. By the time I realized my bag was missing, I was in Monterey. I've made every effort to find my b... | en | 154 | deplorable customer service lost bag flying tiny aircraft el paso monterey agent tells taxi bag take stub tag pick next destination phoenix time realized bag missing monterey made every effort find bag made attempt look called phoenix office lady extremely rude practically hung telling problem check final destination m... | 67 |
0 | Flight delayed due to mechanical problems, landed 5 minutes prior to my connecting flight's departure. \n\nthe flight attendants and desk clerks were screaming at the passengers and herding us like cattle. When we got out of the airplane, they yelled, \"if you missed your flight, come here and grab your new ticket!\" .... | en | 153 | flight delayed due mechanical problems landed minutes prior connecting flight departure flight attendants desk clerks screaming passengers herding us like cattle got airplane yelled missed flight come grab new ticket went desk asked flight leaves minutes know waiting answered huge eyes cause wait go get ticket go lady ... | 72 |
0 | There is only sometimes when I travel and would like to expect a great time, but this time wasn't one of them due to the worst customer service from the ticketing to the flight attendants, to the baggage claim and back. Never would I suggest there services. | en | 47 | sometimes travel would like expect great time time one due worst customer service ticketing flight attendants baggage claim back never would suggest services | 23 |
0 | Equipment issue rested in delay. Finally got on plane. Funny noise. Stuck on tarmac. Then back to gate. Now sitting in terminal for 90 minutes. According to tracking system we have landed in San Antonio. Just got text from airline saying we are leaving at 9:50. Gate agent hasn't got a clue. This air line is the worst. | en | 58 | equipment issue rested delay finally got plane funny noise stuck tarmac back gate sitting terminal minutes according tracking system landed san antonio got text airline saying leaving gate agent got clue air line worst | 34 |
0 | I do not fly domestic enough to know what is the Standard. So take that with a grain of salt.\n\nI will not fly US airways again. Overall just unhappy staff. Never got a smile once from any of them. Guess they think \"customer service\" doesnt include friendliness. Whatever.\n\n$25 to check any baggage. wow. ok So we o... | en | 284 | fly domestic enough know standard take grain fly us airways overall unhappy staff never got smile guess think customer doesnt include friendliness check baggage wow ok check one arrive terminal zone meaning last board ask offer infant international flights must asked us total times want check baggage um dont thats anot... | 128 |
2 | Par for a flying experience\n\nHad not flown USAir in a long time, but they had the lowest fair since I was going carry-on only for a quick work trip. Staff was nice on the check-in side and asked me if I wanted to check my bag for $25. I said \"no thanks\" and he let me know that was the best choice as my flight wou... | en | 177 | par flying flown usair long time lowest fair since going quick work trip staff nice side asked wanted check bag said let know best choice flight would smaller regional jet limited bag space went share would courtesy check bag gate free manage space limits good know gate flight friendly tighter rare time glad huge fan b... | 71 |
0 | Never have I flown US Airlines until today and boy do I regret it. My flight did not start boarding until 15 minutes after the scheduled boarding time. To add more stress I had a connecting flight (same airline). Yup, you guessed it I DID NOT make it in time. I arrived 4 minutes before departure time! Doors closed the... | en | 190 | never flown us airlines today boy regret flight start boarding minutes scheduled boarding time add stress connecting flight airline yup guessed make time arrived minutes departure time doors closed therefore able get plane us airlines representative able put next available flight hour wait could even get seats row husb... | 89 |
3 | Perfect flight, competent and caring staff, smooth take offs , landings and flights. My carry on was too large for the overhead and quickly valeted for me. It's a budget airline and they get you from point A to point B.\n\nI have to laugh at a lot of the reviews where people didn't make their connecting flights. Book f... | en | 175 | perfect flight competent caring staff smooth take offs landings flights carry large overhead quickly valeted budget airline get point point laugh lot reviews people make connecting flights book flights accordingly allow incidentals surprise people also door closed please stop complaining let board rules everyone safety... | 80 |
0 | I'm very familiar with airline operations, procedures, and customer service. Of the large US carriers, US Air has the worst customer service, and has for years. I quit buying tickets on them years ago. \nToday, however, I was rerouted onto them when an AA flight cancelled. Those two are merging and I hope the combin... | en | 154 | familiar airline operations procedures customer service large us carriers us air worst customer service years quit buying tickets years ago however rerouted onto aa flight cancelled two merging hope combined aa adopt us air terrible procedures arrived us air gate minutes prior departure gate agent showed time call boar... | 82 |
0 | I so wish that I could give zero stars. If this isn't the worst airline in operation, I would hate to discover what is. They are great to notify you by phone of a delay but want to have you wait at the gate in the event that they get their heads out of their butt and are able to get you out prior to the estimated del... | en | 106 | wish could give zero stars worst airline operation would hate discover great notify phone delay want wait gate event get heads butt able get prior estimated delay time thank wasting time idiots speaking customer service representative supervisor like speaking mannequin drive crawl next destination using us airways | 47 |
1 | Plane ride and flight attendants were okay, what is about expected on a commercial flight, but due to having to check a bag last minute claiming \"there wouldn't be room for our overhead bags\". There was still plenty of room. Total BS from this airline. | en | 45 | plane ride flight attendants okay expected commercial flight due check bag last minute claiming would room overhead still plenty room total bs airline | 23 |
0 | Place is a dump..... I had a connector in Arizona from my LAX to BOS flight with an hour layover. I patiently waited at the gate my ticket told me and as my departure time neared I checked with the woman at the gate that I was for sure in the right place and she assured me yes I was. When the time came that my flight s... | en | 113 | place dump connector arizona lax bos flight hour layover patiently waited gate ticket told departure time neared checked woman gate sure right place assured yes time came flight departing checked told gate changed without announcement checking monitors delayed waiting get back home try see grandmother passes god forbid... | 50 |
0 | 600$ ticket for a flight on an old plane with not even a TV. They try to sell you everything even, different seats have higher prices. Absolutely annoying. They are all getting worse. Horrible customer service. | en | 36 | ticket flight old plane even tv try sell everything even different seats higher prices absolutely annoying getting worse horrible customer service | 21 |
2 | I would have liked to give more stars because the gentleman at the ticket counter was great we paid for my son to get first class and he upgraded my husband and me as well \nProblem was the rest of the US Airline personnel were not very nice. We we're over weight due to holiday Gifts both coming and going \nWe took thi... | en | 119 | would liked give stars gentleman ticket counter great paid son get first class upgraded husband well rest us airline personnel nice weight due holiday gifts coming going took things put bags oh say pay luggage ticks return home wheelchair suppose pick son never showed end concourse traveling air travel part | 50 |
0 | Worst airlines I have ever flown. Had to change my flight because of illness and had to pay a 200.00 fee..... with trip insurance!!!! And this is why I only fly SW Airlines!!!!!. Planes were dirty and hostesses were rude. Charged $25.00 each way for small bag. Asked a hostess for a coke after they had passed me with ... | en | 77 | worst airlines ever flown change flight illness pay fee trip insurance fly sw airlines planes dirty hostesses rude charged way small bag asked hostess coke passed barcart would thought asked grill sandwich never | 33 |
0 | Worst airline known to man and corporate doesn't care IN the least when a customer needs assistance or God forbid do your job!!!! \n\nI have over half a dozen friends who have worked for Southwest for over 15 years each. SWA would never tolerate the rude, no imitative, lazy, worthless, self serving, pieces of garbag... | en | 97 | worst airline known man corporate care least customer needs assistance god forbid job half dozen friends worked southwest years swa would never tolerate rude imitative lazy worthless self serving pieces garbage us airways hires never literally disgusted time time service regretfully one method travel need utilize busin... | 53 |
4 | This was a true value for 25 bones on fathers day. Very tough and well thought out course with a good mix of everything including old pokes in front of you making the experience last all day. I shot a 90 (18 over on this par 72) and had a blast with my dad and talking to the guys who work there. Good ambiance, great go... | en | 104 | true value bones fathers day tough well thought course good mix everything including old pokes front making experience last day shot par blast dad talking guys work good ambiance great golf sets tees play like championship course ton tight holes hit blocks slice check gets hot wait | 47 |
0 | First, the staff was wonderful. However, the course was horrible. We heard that it was recently purchased, and the owner is going through an improvement period. That doesn't change the fact that were was standing water throughout; the greens were terrible (back nine better than the front); the tee boxes were 35% weed... | en | 75 | first staff wonderful however course horrible heard recently purchased owner going improvement period change fact standing water throughout greens terrible back nine better front tee boxes weeds fairways well round best give another year hopefully improve | 36 |
1 | Pretty rough shape and ugly to boot. Most muni courses better than this one. Lots of dirt - ugly. Fairways clumpy, Course is boring. One water hole. Zero doglegs. Minimal bunkers. Can't think of a reason to play this again or recommend it to anyone. | en | 45 | pretty rough shape ugly boot muni courses better one lots dirt ugly fairways clumpy course boring one water hole zero doglegs minimal bunkers ca think reason play recommend anyone | 29 |
0 | In a market that is known for it's golf this course leaves a lot to be desired. My wife and I are avid golfers and we love to take advantage of Groupon deals for golf in the area. We purchased this Groupon for $50. This gave us a day of golf, cart, range balls and lunch. So let's start with the range. Keeping in mind t... | en | 448 | market known golf course leaves lot desired wife avid golfers love take advantage groupon deals golf area purchased groupon gave us day golf cart range balls lunch let start range keeping mind range important thing golf course still matter range grass besides hitting like hitting balls abyss finish move hole across str... | 207 |
1 | Decent course for being in the middle of a neighborhood in phx. Not very friendly mngt. Did not feel welcomed in the slightest bit. Nor was he helpful. I returned the cart after 9 holes and he told me to drop it off in the correct area. Very poor customer service. The whole time, there were no other ppl around. I was t... | en | 112 | decent course middle neighborhood phx friendly mngt feel welcomed slightest bit helpful returned cart holes told drop correct area poor customer service whole time ppl around treated like annoyance dont want special service treatment know im welcome marshall present courteous helpful greens clean fairways nice perfect ... | 51 |
1 | Golf courses in the summer time in arizona are a bit tough to grade because of the severe water restrictions most courses have in place. Most really nice ones take a step back in terms of course conditions while the ones that are affordable during the peak part of the season can be barely playable during the dog days o... | en | 210 | golf courses summer time arizona bit tough grade severe water restrictions courses place really nice ones take step back terms course conditions ones affordable peak part season barely playable dog days summer southern ridge golf course formerly known bougainvilla unfortunately latter side value think paid person golfn... | 100 |
1 | So I really needed a fuzzy Bob Marley blanket to black out my windows so we decided to go to the indoor swap mart (this is not true, simply an attempt at humor and a real life assumption on why most people purposely visit here.)\n\nThey have everything from smoking paraphanelia, to naked lady ass beach towels.\n\nSerio... | en | 124 | really needed fuzzy bob marley blanket black windows decided go indoor swap mart true simply attempt humor real life assumption people purposely visit everything smoking paraphanelia naked lady ass beach bargains found maybe like nick nacks lighters fair food seriously place pure entertainment value otherwise joked tat... | 69 |
1 | I really only should give this place 1 star, but for the entertainment value, I will be nice and bump it up one more. Our friend called and asked us if we wanted to go to here where he was planning on buying stuff for his new house. He's full blown Italian so we figured he was just going for the traditional gaudy stu... | en | 210 | really give place star entertainment value nice bump one friend called asked us wanted go planning buying stuff new house full blown italian figured going traditional gaudy stuff grown disappointed give dollar really sure also remember ghetto last time like years ago found friend ridiculous statue shop corner began per... | 98 |
1 | This used to be my weekend retreat. Coming here with the family on the weekend and finding the neatest treasures, things I had to have but really didn't need. \n\nI haven't been there is a year or so because I moved to the far west side. Was excited to go a few weeks ago and this place is now not even worth the $1.00 t... | en | 93 | used weekend retreat coming family weekend finding neatest treasures things really need year moved far west side excited go weeks ago place even worth get dirty dingy shops full useless junk would even buy impulse wo returning | 37 |
2 | A nice dependable alternative to the ubiquitous chains that dot the PHX landscape. Service varies on day and location. I find the Central Ave. restaurant to be the better of the few in the area, plus it's around the corner from my place. The decor is a bit suburban-Midwest soccer mom, but the food is solid. I usuall... | en | 82 | nice dependable alternative ubiquitous chains dot phx landscape service varies day location find central restaurant better area plus around corner place decor bit soccer mom food solid usually get monterey bacado old pueblo skillet neighborhood joint likely see gay singles weekends seniors | 42 |
2 | I wouldn't make a special trip to come here... but, I must admit I eat lunch here at least once every two weeks. It's right across the street from where I work and it is one of the better lunch options within walking distance. There is a good veggie wrap on the menu that I like quite a lot that you can get with a sid... | en | 87 | would make special trip come must admit eat lunch least every two weeks right across street work one better lunch options within walking distance good veggie wrap menu like quite lot get side fruit also like omlettes cheap easy work area good option | 43 |
2 | Another hard one to rate for me. Because the fact of the matter is, nothing beats The Good Egg for a simple, quick, satisfying breakfast. But is there anything special about it? Not even a little bit. \n\nI want to give it 4, because for me, for my breakfast wants, I would be happy to go there every weekend. But I... | en | 176 | another hard one rate fact matter nothing beats good egg simple quick satisfying breakfast anything special even little bit want give breakfast wants would happy go every weekend ca good conscience following reasons place linger sling table throw food super quickly also honest say every time lunch terrible feel teeny o... | 78 |
2 | Oh The Good Egg. Or as I call it the I'm OK and Your Just Kinda OK Egg. Mediocre. Meh. Harmless not harmful. Kitchy but not catchy. Basic breakfast fare that tries to go outside the box with egg white omelets, low carb tortillas and southwestern fare. It's been called the Gay Egg and on weekends The Way Gay Egg. I appr... | en | 180 | oh good egg call ok kinda ok egg mediocre meh harmless harmful kitchy catchy basic breakfast fare tries go outside box egg white omelets low carb tortillas southwestern fare called gay egg weekends way gay egg appreciate niche phoenix restaurant scene beats denny ihop competition matt palette easy partial central busin... | 96 |
2 | Decent food at not unreasonable prices. The service is good. What is up with the hyper aggressive pigeons on the patio? The waitresses actually pass out squirt guns to the the customers to fend off the ever persistent waves of the foul fowl. At the end of your patio experience there is a certain sense of camaraderie sh... | en | 62 | decent food unreasonable prices service good hyper aggressive pigeons patio waitresses actually pass squirt guns customers fend ever persistent waves foul fowl end patio experience certain sense camaraderie shared patrons | 30 |
1 | Don't know why I haven't reviewed this place till now... I've had good pancake breakfasts here before, and since it's been a couple of months (or more) since my last visit, I decided I'd stop by this past Monday since Mondays are double-stamp days at the Central Ave. location.\n\nRestaurant was clean and bright. Rest... | en | 176 | know reviewed place till good pancake breakfasts since couple months since last visit decided stop past monday since mondays days central clean bright restroom counter needed wiped employees warm one pancake glazed pecans took minutes arrive thought little long look like many diners time pancakes location wider portion... | 80 |
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