text stringlengths 13 330 | hypothesis stringclasses 72 values | labels class label 2 classes | task_name stringclasses 1 value | label_text stringclasses 77 values |
|---|---|---|---|---|
I don't see a refund in my account. | This banking customer example message is about country-specific support. | 0entailment | banking77 | Refund_not_showing_up |
I messed up and made a transaction using the wrong account. | This banking customer example message is about apple pay or google pay | 0entailment | banking77 | cancel_transfer |
How do I use my card if I lost my phone? | This banking customer example message is about a lost or stolen phone. | 1not_entailment | banking77 | lost_or_stolen_phone |
I don't like the services, please close my account | This banking customer example message is about terminating an account. | 1not_entailment | banking77 | terminate_account |
I really need to know how to change my pin. | This banking customer example message is about changing a pin code. | 1not_entailment | banking77 | change_pin |
I would like to change my adress | This banking customer example message is about ordering a card. | 0entailment | banking77 | edit_personal_details |
I would like to get both Mastercard and Visa card from you if that's possible. | This banking customer example message is about a forgotten passcode. | 0entailment | banking77 | visa_or_mastercard |
Why would my card payment not work? | This banking customer example message questions why identity verification is necessary. | 0entailment | banking77 | declined_card_payment |
My PIN has been blocked. | This banking customer example message is about contactless not working | 0entailment | banking77 | pin_blocked |
I need a refund on a direct debit that shows in the app because I did not make it. | This banking customer example message is about an unrecognised direct debit payment. | 1not_entailment | banking77 | direct_debit_payment_not_recognised |
I tired to get cash in the ATM but it was cancelled | This banking customer example message is about apple pay or google pay | 0entailment | banking77 | declined_cash_withdrawal |
I have a transfer that was declined. | This banking customer example message is about a declined transfer. | 1not_entailment | banking77 | declined_transfer |
Why have I been charged an extra £1? | This banking customer example message is about an extra charge. | 1not_entailment | banking77 | extra_charge_on_statement |
Why couldn't I get cash from an ATM? | This banking customer example message is about activating a card. | 0entailment | banking77 | declined_cash_withdrawal |
I want a disposable virtual card, how do I do that? | This banking customer example message is about getting a disposable virtual card. | 1not_entailment | banking77 | get_disposable_virtual_card |
Cancel my transfer, please. | This banking customer example message is related to the cancellation of a transfer. | 1not_entailment | banking77 | cancel_transfer |
I want to reactivate my card, I thought I had lost it but found it again in my jacket. | This banking customer example message is about a cash withdrawal charge. | 0entailment | banking77 | card_linking |
A transaction shows duplicate times. | This banking customer example message is about a transaction charged twice. | 1not_entailment | banking77 | transaction_charged_twice |
My top-up is taking a while to process! | This banking customer example message is about a lost or stolen phone. | 0entailment | banking77 | pending_top_up |
Can you tell me how to locate my PIN? | This banking customer example message is about country-specific support. | 0entailment | banking77 | get_physical_card |
What ID do I need to verify my identity? | This banking customer example message is about identity verification. | 1not_entailment | banking77 | verify_my_identity |
What do I do if someone used my card without my permission? | This banking customer example message is about a compromised card. | 1not_entailment | banking77 | compromised_card |
What is the age requirement? | This banking customer example message is related to age limits. | 1not_entailment | banking77 | age_limit |
The ATM is showing it gave me the money I requested but I didn't get that amount. | This banking customer example message is about getting a spare card. | 0entailment | banking77 | wrong_amount_of_cash_received |
Why is there an extra €1 fee in my statement? | This banking customer example message is about an extra charge. | 1not_entailment | banking77 | extra_charge_on_statement |
Is it possible to get a card when i'm not in the UK? | This banking customer example message is about country-specific support. | 1not_entailment | banking77 | country_support |
Please give me both Visa and MasterCard, is it possible? | This banking customer example message is about types of bank cards. | 1not_entailment | banking77 | visa_or_mastercard |
I can't find my PIN anywhere. | This banking customer example message is about terminating an account. | 0entailment | banking77 | get_physical_card |
Why have my top ups been canceled? | This banking customer example message is about the source of funds. | 0entailment | banking77 | top_up_reverted |
I did a transfer but it is still pending. | This banking customer example message is about a pending transfer. | 1not_entailment | banking77 | pending_transfer |
How can I tell where the money came from? | This banking customer example message is about an issue with identity verification. | 0entailment | banking77 | verify_source_of_funds |
I deposited a check, but haven't received the funds for it. | This banking customer example message is about an extra charge. | 0entailment | banking77 | balance_not_updated_after_cheque_or_cash_deposit |
Can I give a second card for this account to my daughter? | This banking customer example message is related to age limits. | 0entailment | banking77 | getting_spare_card |
The exchange rate was incorrect for an item I bought. | This banking customer example message is about a refund request. | 0entailment | banking77 | card_payment_wrong_exchange_rate |
I did a transfer but it is still pending. | This banking customer example message is about a payment the customer does not recognise. | 0entailment | banking77 | pending_transfer |
My card got trapped inside an ATM, what should I do? | This banking customer example message is about a lost or stolen phone. | 0entailment | banking77 | card_swallowed |
I can't use top up on Google Pay. | This banking customer example message is about apple pay or google pay | 1not_entailment | banking77 | apple_pay_or_google_pay |
I cannot get my virtual card to function. | This banking customer example message is about a virtual card not working | 1not_entailment | banking77 | virtual_card_not_working |
What do I do to close my account? | This banking customer example message is about terminating an account. | 1not_entailment | banking77 | terminate_account |
What happens after my card expires? | This banking customer example message is related to the expiration of a card. | 1not_entailment | banking77 | card_about_to_expire |
How do I protect my phone from someone using it after I lost it. | This banking customer example message is about getting a virtual card. | 0entailment | banking77 | lost_or_stolen_phone |
At which ATMs can I use this card? | This banking customer example message requests ATM support. | 1not_entailment | banking77 | atm_support |
I am here to change my adress. | This banking customer example message is about a wrong exchange rate. | 0entailment | banking77 | edit_personal_details |
Am I able to change my PIN at certain cash machines? | This banking customer example message is about changing a pin code. | 1not_entailment | banking77 | change_pin |
I live in Germany. Is that one of the countries you are in? What other countries are you in? | This banking customer example message is related to the cancellation of a transfer. | 0entailment | banking77 | country_support |
There is a payment showing as pending and hasn't posted for a few days. When will it post? | This banking customer example message is about a pending card payment. | 1not_entailment | banking77 | pending_card_payment |
Why is the exchange rate wrong for my cash withdrawal? | This banking customer example message is about a wrong exchange rate for a cash withdrawal. | 1not_entailment | banking77 | wrong_exchange_rate_for_cash_withdrawal |
I did a cash deposit to my account but it doesn't show up | This banking customer example message is about a balance not updated after a cheque or cash deposit. | 1not_entailment | banking77 | balance_not_updated_after_cheque_or_cash_deposit |
There's an extra fee on my statement, why is that? | This banking customer example message is about a wrong exchange rate. | 0entailment | banking77 | extra_charge_on_statement |
What do you do to transfer money to my account? | This banking customer example message is about transfers into the customer's own account. | 1not_entailment | banking77 | transfer_into_account |
I have transactions that I don't recognize - I think someone is using my card. | This banking customer example message is about a payment the customer does not recognise. | 0entailment | banking77 | compromised_card |
I haven't seen the cash yet from the cheque I deposited. | This banking customer example message is about a balance not updated after a cheque or cash deposit. | 1not_entailment | banking77 | balance_not_updated_after_cheque_or_cash_deposit |
Can I change my PIN without going to a bank branch? | This banking customer example message is related to the expiration of a card. | 0entailment | banking77 | change_pin |
Can my password be reset if I do not have it? | This banking customer example message is about a forgotten passcode. | 1not_entailment | banking77 | passcode_forgotten |
Where do I go for a refund? | This banking customer example message is about transfers into the customer's own account. | 0entailment | banking77 | request_refund |
I was supposed to get a refund but I do not see it. | This customer example message is about a refund not showing up. | 1not_entailment | banking77 | Refund_not_showing_up |
Can I use my account without verifying identity? | This banking customer example message questions why identity verification is necessary. | 1not_entailment | banking77 | why_verify_identity |
What is the charge for using a Top up card in the US? | This banking customer example message is about a card not working. | 0entailment | banking77 | top_up_by_card_charge |
If I get a transfer from Europe, how long until it is in my account? | This banking customer example message is about transfer timing. | 1not_entailment | banking77 | transfer_timing |
I live in Germany. Is that one of the countries you are in? What other countries are you in? | This banking customer example message is about a transfer that has not arrived yet. | 0entailment | banking77 | country_support |
Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account. | This banking customer example message is about a transaction charged twice. | 1not_entailment | banking77 | transaction_charged_twice |
What was the extra charge for using my card? | This banking customer example message questions why identity verification is necessary. | 0entailment | banking77 | card_payment_fee_charged |
Can I have my card delivered on Tuesday? | This banking customer example message is about top up issues or failures. | 0entailment | banking77 | card_delivery_estimate |
Why do you need so much id info from me? | This banking customer example message questions why identity verification is necessary. | 1not_entailment | banking77 | why_verify_identity |
What are the current exchange rates? | This banking customer example message is about editing personal details. | 0entailment | banking77 | exchange_rate |
Would I need to pay extra for currency exchanges? | This banking customer example message questions why identity verification is necessary. | 0entailment | banking77 | exchange_charge |
Why isn't the recipient seeing the transaction? I just sent the money. | This banking customer example message is related to a beneficiary not being allowed or a failed transfer. | 0entailment | banking77 | transfer_not_received_by_recipient |
I need you to delete my account right now. | This banking customer example message is about transfers into the customer's own account. | 0entailment | banking77 | terminate_account |
What do I do if my card is stolen? | This banking customer example message is about a lost or stolen card. | 1not_entailment | banking77 | lost_or_stolen_card |
I made a purchase but the exchange rate is wrong? | This banking customer example message is about a declined cash withdrawal. | 0entailment | banking77 | card_payment_wrong_exchange_rate |
Why is my card payment pending? | This banking customer example message is about activating a card. | 0entailment | banking77 | pending_card_payment |
How long will it take for the cash I deposited this morning to show up? | This banking customer example message is about a pending transfer. | 0entailment | banking77 | balance_not_updated_after_cheque_or_cash_deposit |
I didn't see any reason why my transfer was declined. What gives? | This banking customer example message is about a declined transfer. | 1not_entailment | banking77 | declined_transfer |
Since I got married, I need to change my name. | This banking customer example message is about editing personal details. | 1not_entailment | banking77 | edit_personal_details |
There is a direct debit payment I don't recognize. | This banking customer example message is about an issue with a transfer fee charge. | 0entailment | banking77 | direct_debit_payment_not_recognised |
Why was there an extra charge because I used my card to pay? | This banking customer example message is about a card payment fee. | 1not_entailment | banking77 | card_payment_fee_charged |
Can you tell me about these disposable virtual cards? | This banking customer example message is about getting a disposable virtual card. | 1not_entailment | banking77 | get_disposable_virtual_card |
I ordered something online a while ago and I haven't gotten it. I would like a refund. | This banking customer example message is about a refund request. | 1not_entailment | banking77 | request_refund |
Is there a problem that makes my payments show pending? | This banking customer example message is about a pending card payment. | 1not_entailment | banking77 | pending_card_payment |
Do I have an option between Visa and MasterCard? | This banking customer example message is about receiving money. | 0entailment | banking77 | visa_or_mastercard |
How do I fix my card if it is broken? | This banking customer example message is about verification and top ups | 0entailment | banking77 | card_not_working |
How do I protect my phone from someone using it after I lost it. | This banking customer example message is about a lost or stolen phone. | 1not_entailment | banking77 | lost_or_stolen_phone |
Can I open up an account for my child? | This banking customer example message is related to age limits. | 1not_entailment | banking77 | age_limit |
Card payment is showing as pending | This banking customer example message is about a pending card payment. | 1not_entailment | banking77 | pending_card_payment |
Why did you charge me a fee when I made a transfer? | This banking customer example message is about activating a card. | 0entailment | banking77 | transfer_fee_charged |
I am seeing inside the App a some cash withdrawal that is not mine | This banking customer example message is about a transaction charged twice. | 0entailment | banking77 | cash_withdrawal_not_recognised |
What is the most amount of disposable cards allowable? | This banking customer example message is about country-specific support. | 0entailment | banking77 | disposable_card_limits |
Are there going to be fees from adding money with an international card? | This banking customer example message is related to age limits. | 0entailment | banking77 | top_up_by_card_charge |
I can't find how to top up my account with a check. Where is that? | This banking customer example message is about ordering a card. | 0entailment | banking77 | top_up_by_cash_or_cheque |
I tried to do a transfer and it's saying it declined. | This banking customer example message is about a refund request. | 0entailment | banking77 | declined_transfer |
Where do I access the auto top-up function? | This banking customer example message is about getting a spare card. | 0entailment | banking77 | automatic_top_up |
What could possibly be the cause of my failed transfer? | This banking customer example message is about getting a spare card. | 0entailment | banking77 | failed_transfer |
I'm still waiting for my card that was issued a week ago. What should I do? | This banking customer example message is about the arrival of a card. | 1not_entailment | banking77 | card_arrival |
Please help. There is a payment in the app that isn't mine. | This banking customer example message is about a payment the customer does not recognise. | 1not_entailment | banking77 | card_payment_not_recognised |
Why is my refund not showing up on the statement? | This customer example message is about a refund not showing up. | 1not_entailment | banking77 | Refund_not_showing_up |
I'm having money transferred from Europe, how long will this take? | This banking customer example message is about an extra charge. | 0entailment | banking77 | transfer_timing |
I was charged multiple times at the same location at the same time | This banking customer example message is about a transaction charged twice. | 1not_entailment | banking77 | transaction_charged_twice |
Can you send me a Mastercard, instead of a Visa? | This banking customer example message is about types of bank cards. | 1not_entailment | banking77 | visa_or_mastercard |
I must make several disposable cards every day. | This banking customer example message is about the limits of disposable cards. | 1not_entailment | banking77 | disposable_card_limits |
Do you have an auto-top function and how do I use it if so? | This banking customer example message is about automatic top up. | 1not_entailment | banking77 | automatic_top_up |
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