text stringlengths 13 330 | hypothesis stringclasses 72
values | labels class label 2
classes | task_name stringclasses 1
value | label_text stringclasses 77
values |
|---|---|---|---|---|
What do I do now my credit card has been swallowed by the ATM? | This banking customer example message is about activating a card. | 0entailment | banking77 | card_swallowed |
I want to start using my card, how do I activate it? | This banking customer example message is about a declined card payment. | 0entailment | banking77 | activate_my_card |
What is the minimum age required to open an account with your service? | This banking customer example message is about top up issues or failures. | 0entailment | banking77 | age_limit |
need help with google pay top up | This banking customer example message is about terminating an account. | 0entailment | banking77 | apple_pay_or_google_pay |
Can i cancel this purchase? | This banking customer example message is about a refund request. | 1not_entailment | banking77 | request_refund |
I'm looking at my statement, and my refund is not on there. | This customer example message is about a refund not showing up. | 1not_entailment | banking77 | Refund_not_showing_up |
Why has my top-up been reverted? | This banking customer example message is about a card not working. | 0entailment | banking77 | top_up_reverted |
How is my card payment still pending? | This banking customer example message is about a declined cash withdrawal. | 0entailment | banking77 | pending_card_payment |
How do I get my money back for a duplicated charge? | This banking customer example message is about a transaction charged twice. | 1not_entailment | banking77 | transaction_charged_twice |
I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app. | This banking customer example message is about a pending cash withdrawal. | 0entailment | banking77 | cancel_transfer |
I was declined when I tried to take out cash! | This banking customer example message is about a declined cash withdrawal. | 1not_entailment | banking77 | declined_cash_withdrawal |
Please help me change my PIN. | This banking customer example message is about changing a pin code. | 1not_entailment | banking77 | change_pin |
Why was a fee changed for my transfer? | This banking customer example message is about an issue with a transfer fee charge. | 1not_entailment | banking77 | transfer_fee_charged |
I got some items this morning but the payment says pending | This banking customer example message is related to age limits. | 0entailment | banking77 | pending_card_payment |
Can I make an account for my daughter? | This banking customer example message is related to age limits. | 1not_entailment | banking77 | age_limit |
Is there a limit for top ups? | This banking customer example message is about identity verification. | 0entailment | banking77 | top_up_limits |
There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment. | This banking customer example message is about a balance not updated after a cheque or cash deposit. | 0entailment | banking77 | card_payment_not_recognised |
My top-up didn't go through | This banking customer example message is about top up issues or failures. | 1not_entailment | banking77 | top_up_failed |
How much is a physical card? | This banking customer example message is about ordering a card. | 1not_entailment | banking77 | order_physical_card |
my card was refused, why? | This banking customer example message is about a balance not updated after a cheque or cash deposit. | 0entailment | banking77 | declined_card_payment |
Where do I find how to top off with a check? | This banking customer example message is about topping up by cash or cheque. | 1not_entailment | banking77 | top_up_by_cash_or_cheque |
Explain why my top up would be reverted. | This banking customer example message is related to the cancellation of a transfer. | 0entailment | banking77 | top_up_reverted |
I am unable to prove my identity | This banking customer example message questions why identity verification is necessary. | 0entailment | banking77 | unable_to_verify_identity |
I noticed an extra fee when I paid with my card. | This banking customer example message is about a wrong exchange rate. | 0entailment | banking77 | card_payment_fee_charged |
For the identity verification, what do you need? | This banking customer example message is about identity verification. | 1not_entailment | banking77 | verify_my_identity |
Where can I find my fund information? | This banking customer example message is about the source of funds. | 1not_entailment | banking77 | verify_source_of_funds |
I got cash abroad and need to check the exchange rate | This banking customer example message is about a wrong exchange rate for a cash withdrawal. | 1not_entailment | banking77 | wrong_exchange_rate_for_cash_withdrawal |
How come my card doesn't work anymore? | This banking customer example message is about the limits of disposable cards. | 0entailment | banking77 | card_not_working |
The check I deposited yesterday isn't listed yet. Isn't that pretty slow? I need to see the balance increased by that check. | This banking customer example message is about a cash withdrawal charge. | 0entailment | banking77 | balance_not_updated_after_cheque_or_cash_deposit |
I just had my card get declined at the ATM! I need to get money out but I am unable to. Why has this happened? | This banking customer example message is about a wrong amount of cash received. | 0entailment | banking77 | declined_cash_withdrawal |
I'd like to get a refund for something I bought, is that possible? | This banking customer example message is about an extra charge. | 0entailment | banking77 | request_refund |
How can I get a refund for an item I purchased but has not yet arrived? | This banking customer example message is about a wrong exchange rate. | 0entailment | banking77 | request_refund |
I have a cash withdrawal that I do not recognise. | This banking customer example message is about an unrecognised cash withdrawal. | 1not_entailment | banking77 | cash_withdrawal_not_recognised |
I bought an item at the wrong exchange rate. | This banking customer example message is about a pending cash withdrawal. | 0entailment | banking77 | card_payment_wrong_exchange_rate |
Is my card activated? | This banking customer example message is about activating a card. | 1not_entailment | banking77 | activate_my_card |
Will you set a limit to my top-up? | This banking customer example message is about top up limitations. | 1not_entailment | banking77 | top_up_limits |
How do I go about getting an actual card? | This banking customer example message is about ordering a card. | 1not_entailment | banking77 | order_physical_card |
I want a physical card | This banking customer example message is about a lost or stolen phone. | 0entailment | banking77 | order_physical_card |
What are your supported countries? | This banking customer example message is about country-specific support. | 1not_entailment | banking77 | country_support |
I forgot my pin and am blocked now. Can I reset it somewhere? | This banking customer example message is about a blocked pin. | 1not_entailment | banking77 | pin_blocked |
What should I do once my card expires? | This banking customer example message is about the source of funds. | 0entailment | banking77 | card_about_to_expire |
I need quickly transfer something from China. About how long will it take? | This banking customer example message is about transfers into the customer's own account. | 0entailment | banking77 | transfer_timing |
why did my payment revert | This banking customer example message is about a wrong amount of cash received. | 0entailment | banking77 | reverted_card_payment? |
I bought something in another country but the exchange rate is wrong | This banking customer example message is about a wrong exchange rate. | 1not_entailment | banking77 | card_payment_wrong_exchange_rate |
something is wrong with my exchange rate charge | This banking customer example message is about a refund request. | 0entailment | banking77 | card_payment_wrong_exchange_rate |
What fee will be charged for exchanges? | This banking customer example message is about a pending cash withdrawal. | 0entailment | banking77 | exchange_charge |
Explain to me why a transfer would be declined. | This banking customer example message is about a declined transfer. | 1not_entailment | banking77 | declined_transfer |
My app shows a direct debit that isn't mine. | This banking customer example message is about ordering a card. | 0entailment | banking77 | direct_debit_payment_not_recognised |
At which locations can I order a card? | This banking customer example message is about ordering a card. | 1not_entailment | banking77 | order_physical_card |
I have an unknown direct debit payment on my account | This banking customer example message is about an unrecognised direct debit payment. | 1not_entailment | banking77 | direct_debit_payment_not_recognised |
Why hasn't my cheque processed? | This banking customer example message is about a balance not updated after a cheque or cash deposit. | 1not_entailment | banking77 | balance_not_updated_after_cheque_or_cash_deposit |
Why did you charge me a fee when I made a transfer? | This banking customer example message is about an issue with a transfer fee charge. | 1not_entailment | banking77 | transfer_fee_charged |
Will I be sent a new card before mine expires? | This banking customer example message is related to the expiration of a card. | 1not_entailment | banking77 | card_about_to_expire |
I have a top-up that's still pending and wanted to know about it. | This banking customer example message is about a pending top up. | 1not_entailment | banking77 | pending_top_up |
I forgot the passcode on my app. | This banking customer example message is about a forgotten passcode. | 1not_entailment | banking77 | passcode_forgotten |
I don't understand why I was charged extra for withdrawing money? | This banking customer example message is about a cash withdrawal charge. | 1not_entailment | banking77 | cash_withdrawal_charge |
I am concerned that I am being doubled charged for several items purchased in the past week. Please review my statement and correct. | This banking customer example message is about reverting a card payment. | 0entailment | banking77 | transaction_charged_twice |
How can I change my old pin to a new one? | This banking customer example message is about changing a pin code. | 1not_entailment | banking77 | change_pin |
what was the $1 fee i got | This banking customer example message is about an extra charge. | 1not_entailment | banking77 | extra_charge_on_statement |
why is top up pending | This banking customer example message is about a pending top up. | 1not_entailment | banking77 | pending_top_up |
Where can I find out where my funds came from? | This banking customer example message is about a cash withdrawal charge. | 0entailment | banking77 | verify_source_of_funds |
How do i set up auto top-up? | This banking customer example message is about a pending top up. | 0entailment | banking77 | automatic_top_up |
Why hasn't my refund appeared on my statement? | This banking customer example message is about a pending transfer. | 0entailment | banking77 | Refund_not_showing_up |
How do I perform identity checks? | This banking customer example message is about an issue with identity verification. | 0entailment | banking77 | verify_my_identity |
The company is no good, please terminate my account. | This banking customer example message is about identity verification. | 0entailment | banking77 | terminate_account |
The ATM will not let me get cash, WHY? | This banking customer example message is about a balance not updated after a cheque or cash deposit. | 0entailment | banking77 | declined_cash_withdrawal |
I placed a cash deposit in my account but I can't see it yet. | This banking customer example message is about a declined transfer. | 0entailment | banking77 | balance_not_updated_after_cheque_or_cash_deposit |
My transfer was rejected | This banking customer example message is about an issue with a transfer fee charge. | 0entailment | banking77 | declined_transfer |
I made a cash deposit to my account but it is not there | This banking customer example message is about a balance not updated after a cheque or cash deposit. | 1not_entailment | banking77 | balance_not_updated_after_cheque_or_cash_deposit |
One of my transactions needs to be canceled. | This banking customer example message is about issues with topping up. | 0entailment | banking77 | cancel_transfer |
I lost my passcode. | This banking customer example message is about a forgotten passcode. | 1not_entailment | banking77 | passcode_forgotten |
Is there a charge for exchanging foreign currency? | This banking customer example message is about exchange rate charges. | 1not_entailment | banking77 | exchange_charge |
I need to order a new card as my old one will expire soon. Can you tell me how to order a new one? | This banking customer example message is related to the expiration of a card. | 1not_entailment | banking77 | card_about_to_expire |
Why does a top- up need to be verify? | This banking customer example message is about verification and top ups | 1not_entailment | banking77 | verify_top_up |
If I exchange currencies frequently, is there a discount? | This banking customer example message is about exchange rate charges. | 1not_entailment | banking77 | exchange_charge |
Why is it saying I have a pending payment? | This banking customer example message is about a pending card payment. | 1not_entailment | banking77 | pending_card_payment |
I was charged twice for the same thing. | This banking customer example message is about a transaction charged twice. | 1not_entailment | banking77 | transaction_charged_twice |
what is the status of my refund | This banking customer example message is about exchange rates. | 0entailment | banking77 | Refund_not_showing_up |
let me know how many disposable cards I can have? | This banking customer example message is about the limits of disposable cards. | 1not_entailment | banking77 | disposable_card_limits |
What is the top-up limit? | This banking customer example message is about a refund request. | 0entailment | banking77 | top_up_limits |
Why is there a €1 charge on my statement? | This banking customer example message is about an extra charge. | 1not_entailment | banking77 | extra_charge_on_statement |
I paid with my card and was charged extra | This banking customer example message is about a card payment fee. | 1not_entailment | banking77 | card_payment_fee_charged |
How do I verify the source of my funds? | This banking customer example message is related to a beneficiary not being allowed or a failed transfer. | 0entailment | banking77 | verify_source_of_funds |
Are you able to delete my account? | This banking customer example message is about exchange rate charges. | 0entailment | banking77 | terminate_account |
What is the system for determining the exchange rate? | This banking customer example message is about activating a card. | 0entailment | banking77 | exchange_rate |
I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund. | This customer example message is about a refund not showing up. | 1not_entailment | banking77 | Refund_not_showing_up |
The card payment is declined. Please inform me why. | This banking customer example message is about a declined card payment. | 1not_entailment | banking77 | declined_card_payment |
Someone has stolen my phone, what should I do? | This banking customer example message is about a lost or stolen phone. | 1not_entailment | banking77 | lost_or_stolen_phone |
I'd like to get a refund for something I bought, is that possible? | This banking customer example message is about a refund request. | 1not_entailment | banking77 | request_refund |
I'd like to open an account for my kids can I do that? | This banking customer example message is related to age limits. | 1not_entailment | banking77 | age_limit |
It appears my top-ups have been canceled. | This banking customer example message is about issues with topping up. | 1not_entailment | banking77 | top_up_reverted |
I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do. | This banking customer example message is about a cash withdrawal charge. | 0entailment | banking77 | declined_card_payment |
Help me cancel a transaction. | This banking customer example message is related to the cancellation of a transfer. | 1not_entailment | banking77 | cancel_transfer |
I want to cancel a transaction. | This banking customer example message is related to the cancellation of a transfer. | 1not_entailment | banking77 | cancel_transfer |
Which fiat currencies are supported for holding and exchanging? | This banking customer example message is about a payment the customer does not recognise. | 0entailment | banking77 | fiat_currency_support |
I've deposited a check in my account but the cash isn't showing as available. | This banking customer example message is about terminating an account. | 0entailment | banking77 | balance_not_updated_after_cheque_or_cash_deposit |
What ATM machines allow this card? | This banking customer example message requests ATM support. | 1not_entailment | banking77 | atm_support |
The ATM didn't give me the amount I asked for | This banking customer example message is about a lost or stolen phone. | 0entailment | banking77 | wrong_amount_of_cash_received |
I would like to change my personal details. | This banking customer example message is related to age limits. | 0entailment | banking77 | edit_personal_details |
Why can't I withdraw cash from this ATM? | This banking customer example message is about activating a card. | 0entailment | banking77 | declined_cash_withdrawal |
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