text stringlengths 13 330 | hypothesis stringclasses 72
values | labels class label 2
classes | task_name stringclasses 1
value | label_text stringclasses 77
values |
|---|---|---|---|---|
What age do you have to be? | This banking customer example message is about the charge for topping up by card. | 0entailment | banking77 | age_limit |
How do your exchange rates factor in? | This banking customer example message is about exchange rates. | 1not_entailment | banking77 | exchange_rate |
Why wouldn't the ATM give me cash? | This banking customer example message is about a declined cash withdrawal. | 1not_entailment | banking77 | declined_cash_withdrawal |
I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency? | This banking customer example message is about activating a card. | 0entailment | banking77 | wrong_exchange_rate_for_cash_withdrawal |
What is the process when my card is due to expire? | This banking customer example message is about a balance not updated after a cheque or cash deposit. | 0entailment | banking77 | card_about_to_expire |
Is there a limit for top ups? | This banking customer example message is about a declined card payment. | 0entailment | banking77 | top_up_limits |
Why is there a 1 euro fee on my statement? | This banking customer example message is about a refund request. | 0entailment | banking77 | extra_charge_on_statement |
What do I do if a transaction shows up twice? | This banking customer example message is related to age limits. | 0entailment | banking77 | transaction_charged_twice |
I would like to cancel my purchase. | This banking customer example message is about a refund request. | 1not_entailment | banking77 | request_refund |
My currency rate is inaccurate. | This banking customer example message is about a declined cash withdrawal. | 0entailment | banking77 | card_payment_wrong_exchange_rate |
I want to stop my account | This customer example message is about a refund not showing up. | 0entailment | banking77 | terminate_account |
Is there something wrong with my card payment? It's been pending a really, really long time. | This banking customer example message is about a pending card payment. | 1not_entailment | banking77 | pending_card_payment |
Everytime I try to prove my identity it won't let me. | This banking customer example message is about an issue with identity verification. | 1not_entailment | banking77 | unable_to_verify_identity |
I could not transfer funds to a beneficiary; is there a problem with your software? | This banking customer example message is about a lost or stolen phone. | 0entailment | banking77 | beneficiary_not_allowed |
Is there any limits I should know about if I'm going to use a disposable virtual card? | This banking customer example message is about the limits of disposable cards. | 1not_entailment | banking77 | disposable_card_limits |
My marital status has change, I got to correct my name to reflect that. | This banking customer example message is about editing personal details. | 1not_entailment | banking77 | edit_personal_details |
May I get one of your cards? I live in the EU. | This banking customer example message is about country-specific support. | 1not_entailment | banking77 | country_support |
What are Interbanks current exchange rates? | This banking customer example message is about exchange rates. | 1not_entailment | banking77 | exchange_rate |
Which fiat currencies are compatible for exchange and holding? | This banking customer example message is about fiat currency support | 1not_entailment | banking77 | fiat_currency_support |
Am I allowed to get an account for my daughter? | This banking customer example message is about a failed transfer. | 0entailment | banking77 | age_limit |
there is a debit i dont recognize | This banking customer example message is about an unrecognised direct debit payment. | 1not_entailment | banking77 | direct_debit_payment_not_recognised |
My statement shows an extra fee - what is it? | This banking customer example message is about an extra charge. | 1not_entailment | banking77 | extra_charge_on_statement |
How do I get a new card sent to China? | This banking customer example message questions why identity verification is necessary. | 0entailment | banking77 | card_about_to_expire |
I can't seem to figure out why my transfers are getting declined. | This banking customer example message is about a declined transfer. | 1not_entailment | banking77 | declined_transfer |
Why am I not allowed to transfer money to my cryptocurrency exchange? | This banking customer example message is related to a beneficiary not being allowed or a failed transfer. | 1not_entailment | banking77 | beneficiary_not_allowed |
Is there a limit to how much I can top up? | This banking customer example message is about editing personal details. | 0entailment | banking77 | top_up_limits |
Why is there a direct debit set up in my name? | This banking customer example message is about an unrecognised direct debit payment. | 1not_entailment | banking77 | direct_debit_payment_not_recognised |
Can I change from AUD to GBP? | This banking customer example message is related to age limits. | 0entailment | banking77 | exchange_via_app |
My payment did not go through because the app reverted it | This banking customer example message is about an issue with identity verification. | 0entailment | banking77 | reverted_card_payment? |
Can you tell me how to locate my PIN? | This banking customer example message is about a wrong exchange rate. | 0entailment | banking77 | get_physical_card |
how do I get a disposable virtual card? | This banking customer example message is about a transaction charged twice. | 0entailment | banking77 | get_disposable_virtual_card |
I deposited a cheque, but my account balance stayed the same. | This banking customer example message is about a balance not updated after a cheque or cash deposit. | 1not_entailment | banking77 | balance_not_updated_after_cheque_or_cash_deposit |
What currencies can I have? | This banking customer example message is about automatic top up. | 0entailment | banking77 | fiat_currency_support |
Why should I have to prove my identity? | This banking customer example message questions why identity verification is necessary. | 1not_entailment | banking77 | why_verify_identity |
how do i cancel my account | This banking customer example message is about a card delivery estimate or timing. | 0entailment | banking77 | terminate_account |
How much will it cost me for a SEPA transfer? | This banking customer example message is about an issue with a transfer fee charge. | 0entailment | banking77 | top_up_by_bank_transfer_charge |
How do I request a refund? | This banking customer example message is about a wrong exchange rate. | 0entailment | banking77 | request_refund |
My card no longer works. | This banking customer example message is about a cash withdrawal charge. | 0entailment | banking77 | card_not_working |
I can't find the top-up card verification code. | This banking customer example message is about a balance not updated after a cheque or cash deposit. | 0entailment | banking77 | verify_top_up |
Would I be able to get a second card? | This banking customer example message is about a card payment fee. | 0entailment | banking77 | getting_spare_card |
Can I have it delivered on a specific date? | This banking customer example message is about a pending cash withdrawal. | 0entailment | banking77 | card_delivery_estimate |
Verify top-up card help? | This banking customer example message is about verification and top ups | 1not_entailment | banking77 | verify_top_up |
I was charged more than once in a single transaction | This banking customer example message is about a blocked pin. | 0entailment | banking77 | transaction_charged_twice |
One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account? | This banking customer example message is about top up limitations. | 0entailment | banking77 | pending_card_payment |
Is there a reason my payment is still pending? | This banking customer example message is about a pending card payment. | 1not_entailment | banking77 | pending_card_payment |
Why did you revert my top up? | This banking customer example message is about a card payment fee. | 0entailment | banking77 | top_up_reverted |
Where do i go to receive a virtual card | This banking customer example message is related to the expiration of a card. | 0entailment | banking77 | getting_virtual_card |
Can I set my own top-up limit? | This banking customer example message is about an extra charge. | 0entailment | banking77 | top_up_limits |
I can't verify identity through the app. | This banking customer example message is about fiat currency support | 0entailment | banking77 | unable_to_verify_identity |
Top up is not working even though I have my AMEX in apple pay. | This banking customer example message is about apple pay or google pay | 1not_entailment | banking77 | apple_pay_or_google_pay |
Is it possible for me to track the card is was mailed to me? | This banking customer example message is about the arrival of a card. | 1not_entailment | banking77 | card_arrival |
Can I change from AUD to GBP? | This banking customer example message is about a declined cash withdrawal. | 0entailment | banking77 | exchange_via_app |
I sent a transfer and it has been pending for awhile. How long will it stay pending? | This banking customer example message is about a pending transfer. | 1not_entailment | banking77 | pending_transfer |
I think that there is a payment on my card that I did not authorize. I don't recognize the name attached to the transaction. | This banking customer example message is about a lost or stolen phone. | 0entailment | banking77 | card_payment_not_recognised |
Why do my transfers keep failing? | This banking customer example message is about activating a card. | 0entailment | banking77 | failed_transfer |
I have a new card. How do I activate it? | This banking customer example message is about a cash withdrawal charge. | 0entailment | banking77 | activate_my_card |
What documents are required for proof of identity? | This banking customer example message is about top up issues or failures. | 0entailment | banking77 | verify_my_identity |
Help, my phone was stolen, please advise! | This banking customer example message is about a lost or stolen phone. | 1not_entailment | banking77 | lost_or_stolen_phone |
I lost my phone, what should I do? | This banking customer example message is related to age limits. | 0entailment | banking77 | lost_or_stolen_phone |
I dont know what happened, but my payment was cancelled | This banking customer example message is about reverting a card payment. | 1not_entailment | banking77 | reverted_card_payment? |
Is there a way to tell where the money came from? | This banking customer example message is about exchange rate charges. | 0entailment | banking77 | verify_source_of_funds |
My app shows a direct debit that isn't mine. | This banking customer example message is about an unrecognised direct debit payment. | 1not_entailment | banking77 | direct_debit_payment_not_recognised |
My purchase used the wrong exchange rate | This banking customer example message is about a wrong exchange rate. | 1not_entailment | banking77 | card_payment_wrong_exchange_rate |
What does it mean if it says my card payment has been cancelled? | This banking customer example message is about reverting a card payment. | 1not_entailment | banking77 | reverted_card_payment? |
I believe a wrong exchange rate was applied towards a cash transaction I made abroad. | This banking customer example message is about a wrong exchange rate for a cash withdrawal. | 1not_entailment | banking77 | wrong_exchange_rate_for_cash_withdrawal |
How long will it take to transfer something to China urgently? | This banking customer example message is about transfer timing. | 1not_entailment | banking77 | transfer_timing |
There seems to be an additional charge of £1 on my statement, what is the reason for this? | This banking customer example message is about an extra charge. | 1not_entailment | banking77 | extra_charge_on_statement |
How do I auto top-up? | This banking customer example message is about automatic top up. | 1not_entailment | banking77 | automatic_top_up |
Can I track the card you sent to me? | This banking customer example message is about the arrival of a card. | 1not_entailment | banking77 | card_arrival |
Is there a problem that makes my payments show pending? | This banking customer example message is about an unrecognised cash withdrawal. | 0entailment | banking77 | pending_card_payment |
Why have I been charged twice? | This banking customer example message is about a transaction charged twice. | 1not_entailment | banking77 | transaction_charged_twice |
I am not happy with your company. Please delete my account asap. | This banking customer example message is about the arrival of a card. | 0entailment | banking77 | terminate_account |
Do I need to do something to get a new card once it expires? | This banking customer example message is related to the expiration of a card. | 1not_entailment | banking77 | card_about_to_expire |
Do you have any top-up limits? | This banking customer example message is about top up limitations. | 1not_entailment | banking77 | top_up_limits |
Why can I not get cash from the ATM? | This banking customer example message is about a declined cash withdrawal. | 1not_entailment | banking77 | declined_cash_withdrawal |
There is a duplicate charge on my account. | This banking customer example message is about a transaction charged twice. | 1not_entailment | banking77 | transaction_charged_twice |
Can I get an actual card | This banking customer example message is about activating a card. | 0entailment | banking77 | order_physical_card |
I only received $20, but I requested $100. | This banking customer example message is about a wrong amount of cash received. | 1not_entailment | banking77 | wrong_amount_of_cash_received |
For SEPA transfers, what kind of charge will be applied? | This banking customer example message is about a wrong exchange rate for a cash withdrawal. | 0entailment | banking77 | top_up_by_bank_transfer_charge |
Where can I modify my details? | This banking customer example message is about editing personal details. | 1not_entailment | banking77 | edit_personal_details |
How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through? | This banking customer example message is about activating a card. | 0entailment | banking77 | pending_top_up |
I believe my card payment has reverted | This banking customer example message is about reverting a card payment. | 1not_entailment | banking77 | reverted_card_payment? |
What do I do if a transaction shows up twice? | This banking customer example message is about a transaction charged twice. | 1not_entailment | banking77 | transaction_charged_twice |
My refund is not showing up in my account. Where is it? | This banking customer example message is about automatic top up. | 0entailment | banking77 | Refund_not_showing_up |
I was charged twice, when I didn't purchase anything twice. | This banking customer example message is about terminating an account. | 0entailment | banking77 | transaction_charged_twice |
I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago. | This banking customer example message is about a pending card payment. | 1not_entailment | banking77 | pending_card_payment |
Do top-up limits exist? | This banking customer example message is about top up limitations. | 1not_entailment | banking77 | top_up_limits |
I just got married and need to change my name on the account | This banking customer example message is about editing personal details. | 1not_entailment | banking77 | edit_personal_details |
How old must I be to open an account? | This banking customer example message is about reverting a card payment. | 0entailment | banking77 | age_limit |
I made a payment with my card that was cancelled? | This banking customer example message is about reverting a card payment. | 1not_entailment | banking77 | reverted_card_payment? |
Can you tell me what are disposable cards for? | This banking customer example message is about verification and top ups | 0entailment | banking77 | get_disposable_virtual_card |
Do you accept credit cards from the US | This banking customer example message is about getting a spare card. | 0entailment | banking77 | supported_cards_and_currencies |
The cash abroad exchange rate is applied wrong. | This banking customer example message is about a wrong exchange rate for a cash withdrawal. | 1not_entailment | banking77 | wrong_exchange_rate_for_cash_withdrawal |
I have a card payment I didn't make | This banking customer example message is about a payment the customer does not recognise. | 1not_entailment | banking77 | card_payment_not_recognised |
I tired to get cash in the ATM but it was cancelled | This banking customer example message is about a declined cash withdrawal. | 1not_entailment | banking77 | declined_cash_withdrawal |
I ordered my card but it still isn't here | This banking customer example message is about the arrival of a card. | 1not_entailment | banking77 | card_arrival |
My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate? | This banking customer example message is about transfer timing. | 0entailment | banking77 | wrong_exchange_rate_for_cash_withdrawal |
How did you arrive at the rate of exchange? I thought that I would get more cash. | This banking customer example message questions why identity verification is necessary. | 0entailment | banking77 | wrong_exchange_rate_for_cash_withdrawal |
Looks like my card payment was cancelled. | This banking customer example message is about reverting a card payment. | 1not_entailment | banking77 | reverted_card_payment? |
Help me close my account. | This banking customer example message is about a transfer that has not arrived yet. | 0entailment | banking77 | terminate_account |
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