text stringlengths 13 330 | hypothesis stringclasses 72
values | labels class label 2
classes | task_name stringclasses 1
value | label_text stringclasses 77
values |
|---|---|---|---|---|
I deposited cash but it isn't showing up in my account | This banking customer example message is about a balance not updated after a transfer. | 0entailment | banking77 | balance_not_updated_after_cheque_or_cash_deposit |
Is there a way to use a cheque to top up my account? | This banking customer example message is about topping up by cash or cheque. | 1not_entailment | banking77 | top_up_by_cash_or_cheque |
Do you have a tracking number for the card I was sent? | This banking customer example message is about the arrival of a card. | 1not_entailment | banking77 | card_arrival |
Why was I charged a fee? I thought shopping was free? | This banking customer example message is about a payment the customer does not recognise. | 0entailment | banking77 | card_payment_fee_charged |
Is there a Mastercard ATM nearby? | This banking customer example message is about identity verification. | 0entailment | banking77 | atm_support |
How do I perform identity checks? | This banking customer example message is about a card payment fee. | 0entailment | banking77 | verify_my_identity |
Will the system automatically top up itself? | This banking customer example message is about automatic top up. | 1not_entailment | banking77 | automatic_top_up |
why was a transfer declined | This banking customer example message is about a refund request. | 0entailment | banking77 | declined_transfer |
The wrong exchange rate was applied to me while pulling out cash. | This banking customer example message is about top up limitations. | 0entailment | banking77 | wrong_exchange_rate_for_cash_withdrawal |
Why does it show that my transfer is still pending? | This banking customer example message is about a pending transfer. | 1not_entailment | banking77 | pending_transfer |
Can I edit my details? | This banking customer example message is about editing personal details. | 1not_entailment | banking77 | edit_personal_details |
Is there an age limit to open an account | This banking customer example message is related to age limits. | 1not_entailment | banking77 | age_limit |
Tell me why my transfer is declined. | This banking customer example message is about transfer timing. | 0entailment | banking77 | declined_transfer |
Why was I charged a fee for withdrawing money? | This banking customer example message is about a refund request. | 0entailment | banking77 | cash_withdrawal_charge |
Can I unblock my pin using the app? | This banking customer example message is about a pending card payment. | 0entailment | banking77 | pin_blocked |
My card payment was cancelled. Why? | This banking customer example message is about reverting a card payment. | 1not_entailment | banking77 | reverted_card_payment? |
Where did this extra €1 fee on my statement come from? | This banking customer example message is about an issue with a transfer fee charge. | 0entailment | banking77 | extra_charge_on_statement |
My phone is missing or stolen. | This banking customer example message is about a lost or stolen phone. | 1not_entailment | banking77 | lost_or_stolen_phone |
Are there any top-up limits? | This banking customer example message is about top up limitations. | 1not_entailment | banking77 | top_up_limits |
My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this? | This banking customer example message is about an extra charge. | 1not_entailment | banking77 | extra_charge_on_statement |
What's the reason my new card hasn't come? | This banking customer example message is about a declined transfer. | 0entailment | banking77 | card_arrival |
I already have an account. Why can't I use it unless my identity is verified? | This banking customer example message is related to the expiration of a card. | 0entailment | banking77 | why_verify_identity |
Why was my top up cancelled? | This banking customer example message is about issues with topping up. | 1not_entailment | banking77 | top_up_reverted |
What is the status of my card's delivery? | This banking customer example message is about exchange rate charges. | 0entailment | banking77 | card_arrival |
I would like to edit my personal information . | This banking customer example message is about editing personal details. | 1not_entailment | banking77 | edit_personal_details |
Can I have a mastercard? | This banking customer example message is about types of bank cards. | 1not_entailment | banking77 | visa_or_mastercard |
Can you tell me where to find my top-up verification code? | This banking customer example message is about verification and top ups | 1not_entailment | banking77 | verify_top_up |
What to do if my card is about to expire? | This banking customer example message is about changing a pin code. | 0entailment | banking77 | card_about_to_expire |
I entered my pin wrong too many times. | This banking customer example message is about a blocked pin. | 1not_entailment | banking77 | pin_blocked |
Where in the European Union can I get a card? | This banking customer example message is about country-specific support. | 1not_entailment | banking77 | country_support |
What should I do if I see a withdrawal is pending? | This banking customer example message is about a pending cash withdrawal. | 1not_entailment | banking77 | pending_cash_withdrawal |
How can I change my address? | This banking customer example message is about editing personal details. | 1not_entailment | banking77 | edit_personal_details |
Why is my card payment pending? | This banking customer example message is about types of bank cards. | 0entailment | banking77 | pending_card_payment |
Why was I charged twice for my item! | This banking customer example message is about the limits of disposable cards. | 0entailment | banking77 | transaction_charged_twice |
No option to top up with a cheque ? | This banking customer example message is related to age limits. | 0entailment | banking77 | top_up_by_cash_or_cheque |
While doing a transfer, it says declined. | This banking customer example message is related to the cancellation of a transfer. | 0entailment | banking77 | declined_transfer |
Can you tell me how to locate my PIN? | This banking customer example message is about a card not working. | 0entailment | banking77 | get_physical_card |
I'm checking the app and I see a payment that's not mine. | This banking customer example message is about a lost or stolen card. | 0entailment | banking77 | card_payment_not_recognised |
Is there a way to reset the passcode? | This banking customer example message is about exchange rates. | 0entailment | banking77 | passcode_forgotten |
The cash abroad exchange rate is applied wrong. | This banking customer example message is about automatic top up. | 0entailment | banking77 | wrong_exchange_rate_for_cash_withdrawal |
Hey I thought transfers were free. Why are you charging me? | This banking customer example message is about an extra charge. | 0entailment | banking77 | transfer_fee_charged |
After I got my cash, I found out my exchange rate was wrong. | This banking customer example message is about a wrong exchange rate for a cash withdrawal. | 1not_entailment | banking77 | wrong_exchange_rate_for_cash_withdrawal |
What ID do I need to verify my identity? | This banking customer example message is about a lost or stolen phone. | 0entailment | banking77 | verify_my_identity |
Why did I only get $20 now the full amount I wanted? | This banking customer example message is about a wrong amount of cash received. | 1not_entailment | banking77 | wrong_amount_of_cash_received |
I see a direct debit transaction in my history that I did not set up. | This banking customer example message is about activating a card. | 0entailment | banking77 | direct_debit_payment_not_recognised |
Using international ATMs messes up the exchange rate. | This banking customer example message is about a wrong exchange rate for a cash withdrawal. | 1not_entailment | banking77 | wrong_exchange_rate_for_cash_withdrawal |
What is the extra €1 on my statement for? | This banking customer example message is about exchange rates. | 0entailment | banking77 | extra_charge_on_statement |
With one disposable card how many transactions can i do? | This banking customer example message is about a pending cash withdrawal. | 0entailment | banking77 | disposable_card_limits |
How can I transfer money to this account from another bank? | This banking customer example message is about transfers into the customer's own account. | 1not_entailment | banking77 | transfer_into_account |
A strange card payment, I do not recognize it. | This banking customer example message is about an extra charge. | 0entailment | banking77 | card_payment_not_recognised |
What should I do once my card expires? | This banking customer example message is related to the expiration of a card. | 1not_entailment | banking77 | card_about_to_expire |
Why isn't my id verifying? | This banking customer example message is about an issue with identity verification. | 1not_entailment | banking77 | unable_to_verify_identity |
Is it possible to order another card? | This banking customer example message is about getting a spare card. | 1not_entailment | banking77 | getting_spare_card |
When does a UK transfer show up? | This banking customer example message is about a balance not updated after a transfer. | 1not_entailment | banking77 | balance_not_updated_after_bank_transfer |
I'm not satisfied with the services that you are providing. I would like to end my services and delete my account. | This banking customer example message is about terminating an account. | 1not_entailment | banking77 | terminate_account |
I have no way to prove my identity. | This banking customer example message is about an issue with identity verification. | 1not_entailment | banking77 | unable_to_verify_identity |
Yikes! I didn't get the amount of money that I requested. What do I do now? | This banking customer example message is related to the expiration of a card. | 0entailment | banking77 | wrong_amount_of_cash_received |
Can you tell me where can change my PIN? | This banking customer example message is about changing a pin code. | 1not_entailment | banking77 | change_pin |
Can I change my PIN at any cash machines? | This banking customer example message is about changing a pin code. | 1not_entailment | banking77 | change_pin |
Help, the ATM didn't give me all the money I requested | This banking customer example message is about types of bank cards. | 0entailment | banking77 | wrong_amount_of_cash_received |
Why hasn't my friend received the transaction? | This banking customer example message is about a balance not updated after a cheque or cash deposit. | 0entailment | banking77 | transfer_not_received_by_recipient |
How do I verify the source of my funds? | This banking customer example message is about the arrival of a card. | 0entailment | banking77 | verify_source_of_funds |
Is there a daily auto top-up limit? | This banking customer example message is about a balance not updated after a cheque or cash deposit. | 0entailment | banking77 | automatic_top_up |
In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved? | This banking customer example message is about a transaction charged twice. | 1not_entailment | banking77 | transaction_charged_twice |
I tried the wrong PIN too many times. | This banking customer example message is about a blocked pin. | 1not_entailment | banking77 | pin_blocked |
Is there a transaction limit on a disposable card? | This banking customer example message is about the limits of disposable cards. | 1not_entailment | banking77 | disposable_card_limits |
I need to get visa and mastercard | This banking customer example message is about verification and top ups | 0entailment | banking77 | visa_or_mastercard |
my phone was lost | This banking customer example message is about a lost or stolen phone. | 1not_entailment | banking77 | lost_or_stolen_phone |
Help my find the verification code on a top-up. | This banking customer example message is about verification and top ups | 1not_entailment | banking77 | verify_top_up |
What's taking so long for this payment to go through? | This banking customer example message is about a pending card payment. | 1not_entailment | banking77 | pending_card_payment |
What is the extra fee that showed up on my card? | This banking customer example message is about an unrecognised direct debit payment. | 0entailment | banking77 | card_payment_fee_charged |
Why was my transaction charged an extra fee when paying with my card? | This banking customer example message is about types of bank cards. | 0entailment | banking77 | card_payment_fee_charged |
How do I go about transferring money into my bank account? | This banking customer example message is about transfers into the customer's own account. | 1not_entailment | banking77 | transfer_into_account |
How do I use a check to top up? | This banking customer example message is about topping up by cash or cheque. | 1not_entailment | banking77 | top_up_by_cash_or_cheque |
Why do i have an extra fee on my statement? | This banking customer example message is about an extra charge. | 1not_entailment | banking77 | extra_charge_on_statement |
What is the age limit? | This banking customer example message is about verification and top ups | 0entailment | banking77 | age_limit |
What are the top up fees for using an European bank card? | This banking customer example message is about the charge for topping up by card. | 1not_entailment | banking77 | top_up_by_card_charge |
How many digits identify the top-up verification code? | This banking customer example message is about verification and top ups | 1not_entailment | banking77 | verify_top_up |
Why haven't I seen the cash from the cheque I deposited yet? | This banking customer example message is about a balance not updated after a cheque or cash deposit. | 1not_entailment | banking77 | balance_not_updated_after_cheque_or_cash_deposit |
Is there any way I could open an account for my daughter? | This banking customer example message is related to age limits. | 1not_entailment | banking77 | age_limit |
I just noticed my transfer was declined and I don't know why. Can you help me? | This banking customer example message is about a declined transfer. | 1not_entailment | banking77 | declined_transfer |
The card payment I attempted to make failed. | This banking customer example message is about a declined card payment. | 1not_entailment | banking77 | declined_card_payment |
I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct. | This banking customer example message is about a pending cash withdrawal. | 0entailment | banking77 | declined_transfer |
The exchange rate for my cash withdrawal was incorrect | This banking customer example message is about a wrong exchange rate for a cash withdrawal. | 1not_entailment | banking77 | wrong_exchange_rate_for_cash_withdrawal |
I've deposited a check but the cash isn't showing that it's there yet. | This banking customer example message is about a cash withdrawal charge. | 0entailment | banking77 | balance_not_updated_after_cheque_or_cash_deposit |
For the disposable cards, what are the restrictions? | This banking customer example message is about the limits of disposable cards. | 1not_entailment | banking77 | disposable_card_limits |
It won't let me verify my identity. | This banking customer example message is about a transaction charged twice. | 0entailment | banking77 | unable_to_verify_identity |
What fiat currencies do you support? | This banking customer example message is about fiat currency support | 1not_entailment | banking77 | fiat_currency_support |
My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on? | This banking customer example message is about automatic top up. | 0entailment | banking77 | top_up_reverted |
Why are you asking so many questions about who I am | This banking customer example message questions why identity verification is necessary. | 1not_entailment | banking77 | why_verify_identity |
Is there a limit to how much I can top-up? | This banking customer example message is about a balance not updated after a cheque or cash deposit. | 0entailment | banking77 | top_up_limits |
I got less cash than what I specified at the ATM. | This banking customer example message is about a wrong amount of cash received. | 1not_entailment | banking77 | wrong_amount_of_cash_received |
How do I order a disposable virtual card? | This banking customer example message is about getting a disposable virtual card. | 1not_entailment | banking77 | get_disposable_virtual_card |
What is this direct debit in my statement? | This banking customer example message is about an unrecognised direct debit payment. | 1not_entailment | banking77 | direct_debit_payment_not_recognised |
My card has not come in the mail yet. | This banking customer example message is about a declined transfer. | 0entailment | banking77 | card_arrival |
Why was I charged an extra fee when paying with card? | This banking customer example message is about a card payment fee. | 1not_entailment | banking77 | card_payment_fee_charged |
what is the fee for topping up by card? | This banking customer example message is about the charge for topping up by card. | 1not_entailment | banking77 | top_up_by_card_charge |
I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me | This banking customer example message is about a pending cash withdrawal. | 0entailment | banking77 | Refund_not_showing_up |
My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done? | This banking customer example message is about a wrong amount of cash received. | 0entailment | banking77 | receiving_money |
I'm having problems with ID verification | This banking customer example message is about an issue with identity verification. | 1not_entailment | banking77 | unable_to_verify_identity |
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