text
stringlengths 13
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| hypothesis
stringclasses 72
values | labels
class label 2
classes | task_name
stringclasses 1
value | label_text
stringclasses 77
values |
|---|---|---|---|---|
How do I fix a payment that was reverted
|
This banking customer example message is about reverting a card payment.
| 1not_entailment
|
banking77
|
reverted_card_payment?
|
Um, my top up didn't work
|
This banking customer example message is about a balance not updated after a transfer.
| 0entailment
|
banking77
|
top_up_failed
|
The expiration date on my card is very soon, and I need to get a new one. What are the price and delivery options for my replacement card?
|
This banking customer example message is related to the expiration of a card.
| 1not_entailment
|
banking77
|
card_about_to_expire
|
The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?
|
This banking customer example message is about a pending card payment.
| 0entailment
|
banking77
|
card_linking
|
I've been waiting for over an hour for a top up to go through. How long is this supposed to take? I really need this money.
|
This banking customer example message is about a pending top up.
| 1not_entailment
|
banking77
|
pending_top_up
|
What is this extra pound charge for?
|
This banking customer example message is about a declined card payment.
| 0entailment
|
banking77
|
extra_charge_on_statement
|
Do you have any age limit?
|
This banking customer example message is related to the expiration of a card.
| 0entailment
|
banking77
|
age_limit
|
How do you top up with a cheque?
|
This banking customer example message is about topping up by cash or cheque.
| 1not_entailment
|
banking77
|
top_up_by_cash_or_cheque
|
As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.
|
This customer example message is about a refund not showing up.
| 1not_entailment
|
banking77
|
Refund_not_showing_up
|
My new card needs activating.
|
This banking customer example message is about activating a card.
| 1not_entailment
|
banking77
|
activate_my_card
|
my card payment has been declined, do you know why?
|
This banking customer example message is about issues with topping up.
| 0entailment
|
banking77
|
declined_card_payment
|
Can I top-up my google pay?
|
This banking customer example message is about apple pay or google pay
| 1not_entailment
|
banking77
|
apple_pay_or_google_pay
|
I bought an item then noticed the exchange rate was wrong.
|
This banking customer example message is about editing personal details.
| 0entailment
|
banking77
|
card_payment_wrong_exchange_rate
|
I'm still waiting for the top-up!
|
This banking customer example message is about an extra charge.
| 0entailment
|
banking77
|
pending_top_up
|
I prefer mastercard.
|
This banking customer example message is about getting a virtual card.
| 0entailment
|
banking77
|
visa_or_mastercard
|
I would like to close my account, as I'm not happy.
|
This banking customer example message is about getting a spare card.
| 0entailment
|
banking77
|
terminate_account
|
Can I have another card in addition to my first one?
|
This banking customer example message is about getting a spare card.
| 1not_entailment
|
banking77
|
getting_spare_card
|
Why doesn't the person I sent money to see that transfer yet?
|
This banking customer example message is about top up issues or failures.
| 0entailment
|
banking77
|
transfer_not_received_by_recipient
|
What businesses accept this card?
|
This banking customer example message is related to the scope of acceptance of a card.
| 1not_entailment
|
banking77
|
card_acceptance
|
Could you tell me the fiat currencies that you work with?
|
This banking customer example message is about fiat currency support
| 1not_entailment
|
banking77
|
fiat_currency_support
|
Where can i exchange between GBP and USD
|
This banking customer example message is about a pending transfer.
| 0entailment
|
banking77
|
exchange_via_app
|
I want to cancel the transaction I made earlier
|
This banking customer example message is related to the cancellation of a transfer.
| 1not_entailment
|
banking77
|
cancel_transfer
|
How long does it take for a bank transfer to show on my balance?
|
This banking customer example message is about activating a card.
| 0entailment
|
banking77
|
balance_not_updated_after_bank_transfer
|
Can I change my PIN online?
|
This banking customer example message is about transfers into the customer's own account.
| 0entailment
|
banking77
|
change_pin
|
Whats the minimum age to have an account
|
This banking customer example message is about top up limitations.
| 0entailment
|
banking77
|
age_limit
|
It is listed in my app that I made a payment which I did not actually make
|
This banking customer example message is about a payment the customer does not recognise.
| 1not_entailment
|
banking77
|
card_payment_not_recognised
|
Why was I charged a fee for withdrawing money?
|
This banking customer example message is about a cash withdrawal charge.
| 1not_entailment
|
banking77
|
cash_withdrawal_charge
|
I am not happy with your company. Please delete my account asap.
|
This banking customer example message is about an extra charge.
| 0entailment
|
banking77
|
terminate_account
|
This morning, I tried to send money to my friends several times but each time the transfer fails. Why does it keep failing? The transfer gets rejected but I do not know what is causing it to be rejected.
|
This banking customer example message is about a blocked pin.
| 0entailment
|
banking77
|
failed_transfer
|
I have a card payment which shows as pending
|
This banking customer example message is about automatic top up.
| 0entailment
|
banking77
|
pending_card_payment
|
explain the interbank exchange rate
|
This banking customer example message is about exchange rates.
| 1not_entailment
|
banking77
|
exchange_rate
|
I want a refund for my item
|
This banking customer example message is about issues with topping up.
| 0entailment
|
banking77
|
request_refund
|
where can I find the auto-top up option?
|
This banking customer example message is about a balance not updated after a cheque or cash deposit.
| 0entailment
|
banking77
|
automatic_top_up
|
Can I use visa or mastercard with your service
|
This banking customer example message is about types of bank cards.
| 1not_entailment
|
banking77
|
visa_or_mastercard
|
I need your help immediately. There is a 500£ cash withdrawal that I know nothing about. I think my account has become compromised.
|
This banking customer example message is about identity verification.
| 0entailment
|
banking77
|
cash_withdrawal_not_recognised
|
Tell me where I can find the auto top up feature and a little bit about it please.
|
This banking customer example message is about exchange rates.
| 0entailment
|
banking77
|
automatic_top_up
|
Is there something that I can do since my phone was stolen yesterday?
|
This banking customer example message is about a wrong amount of cash received.
| 0entailment
|
banking77
|
lost_or_stolen_phone
|
what countries can i use my card in
|
This banking customer example message is about country-specific support.
| 1not_entailment
|
banking77
|
country_support
|
I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?
|
This banking customer example message is related to the cancellation of a transfer.
| 0entailment
|
banking77
|
Refund_not_showing_up
|
How do I find the refund on my statement?
|
This banking customer example message is about a cash withdrawal charge.
| 0entailment
|
banking77
|
Refund_not_showing_up
|
Can apple pay handle top up exchanges?
|
This banking customer example message is about apple pay or google pay
| 1not_entailment
|
banking77
|
apple_pay_or_google_pay
|
I was made to pay a fee for making a transaction with card.
|
This banking customer example message is about a card payment fee.
| 1not_entailment
|
banking77
|
card_payment_fee_charged
|
My password doesn't work.
|
This banking customer example message is about a forgotten passcode.
| 1not_entailment
|
banking77
|
passcode_forgotten
|
How will I know my pin number?
|
This banking customer example message is related to the cancellation of a transfer.
| 0entailment
|
banking77
|
get_physical_card
|
Why has my account balance not changed after depositing a cheque?
|
This banking customer example message is about a balance not updated after a cheque or cash deposit.
| 1not_entailment
|
banking77
|
balance_not_updated_after_cheque_or_cash_deposit
|
I tried activating my card and it doesn't work how do I solve this problem?
|
This banking customer example message is about country-specific support.
| 0entailment
|
banking77
|
activate_my_card
|
Can you tell me how to locate my PIN?
|
This banking customer example message is about the source of funds.
| 0entailment
|
banking77
|
get_physical_card
|
Please help me cancel a transaction.
|
This banking customer example message is about activating a card.
| 0entailment
|
banking77
|
cancel_transfer
|
Where is the closest ATM I can use?
|
This banking customer example message requests ATM support.
| 1not_entailment
|
banking77
|
atm_support
|
Help me close my account.
|
This banking customer example message is about terminating an account.
| 1not_entailment
|
banking77
|
terminate_account
|
I must verify the source of my funds
|
This banking customer example message is about the arrival of a card.
| 0entailment
|
banking77
|
verify_source_of_funds
|
I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?
|
This banking customer example message is about a lost or stolen phone.
| 1not_entailment
|
banking77
|
lost_or_stolen_phone
|
How long does it take for my payment to process?
|
This banking customer example message requests ATM support.
| 0entailment
|
banking77
|
pending_card_payment
|
to cash withdrawals charge me?
|
This banking customer example message is about transfers into the customer's own account.
| 0entailment
|
banking77
|
cash_withdrawal_charge
|
At what ATM can I change my PIN?
|
This banking customer example message is about changing a pin code.
| 1not_entailment
|
banking77
|
change_pin
|
Why am i being double charged for something?
|
This banking customer example message is about the arrival of a card.
| 0entailment
|
banking77
|
transaction_charged_twice
|
Is my fiat currency supported for both hold and exchange?
|
This banking customer example message is about fiat currency support
| 1not_entailment
|
banking77
|
fiat_currency_support
|
Can I have more physical cards?
|
This banking customer example message is about fiat currency support
| 0entailment
|
banking77
|
getting_spare_card
|
When will I see my cash, since I already deposited my check?
|
This banking customer example message is about an unrecognised direct debit payment.
| 0entailment
|
banking77
|
balance_not_updated_after_cheque_or_cash_deposit
|
There is a payment that I was charged two times for.
|
This banking customer example message is about a transaction charged twice.
| 1not_entailment
|
banking77
|
transaction_charged_twice
|
I got my American Express in Apple Pay, why is top up not working correctly?
|
This banking customer example message is about getting a spare card.
| 0entailment
|
banking77
|
apple_pay_or_google_pay
|
I tried and tried, but I could not complete my transfer. Tell me what is wrong.
|
This banking customer example message is about a failed transfer.
| 1not_entailment
|
banking77
|
failed_transfer
|
I received the wrong amount of cash back
|
This banking customer example message is about changing a pin code.
| 0entailment
|
banking77
|
wrong_amount_of_cash_received
|
Why is there a charge for my transfer?
|
This banking customer example message is about a card payment fee.
| 0entailment
|
banking77
|
transfer_fee_charged
|
I shouldn't be charged any fee for transferring .
|
This banking customer example message is about an issue with a transfer fee charge.
| 1not_entailment
|
banking77
|
transfer_fee_charged
|
So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?
|
This banking customer example message is about a pending cash withdrawal.
| 1not_entailment
|
banking77
|
pending_cash_withdrawal
|
Can I have a card even if I am not living in the UK?
|
This banking customer example message is about changing a pin code.
| 0entailment
|
banking77
|
country_support
|
I want a refund for an item
|
This banking customer example message is about a refund request.
| 1not_entailment
|
banking77
|
request_refund
|
How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.
|
This banking customer example message is about a balance not updated after a transfer.
| 1not_entailment
|
banking77
|
balance_not_updated_after_bank_transfer
|
Why is it necessary to verify the top up?
|
This banking customer example message is about changing a pin code.
| 0entailment
|
banking77
|
verify_top_up
|
Since I just got married I need to change my name.
|
This banking customer example message is about a balance not updated after a transfer.
| 0entailment
|
banking77
|
edit_personal_details
|
I bought something and want the money refunded can I get some help with that?
|
This banking customer example message is about a refund request.
| 1not_entailment
|
banking77
|
request_refund
|
What do I do if I completed a money transfer but the recipient hasn't received it?
|
This banking customer example message is about a transfer that has not arrived yet.
| 1not_entailment
|
banking77
|
transfer_not_received_by_recipient
|
What's my limit for topping up?
|
This banking customer example message is about top up limitations.
| 1not_entailment
|
banking77
|
top_up_limits
|
What do I do if I have exceeded all my PIN tries?
|
This banking customer example message is about changing a pin code.
| 0entailment
|
banking77
|
pin_blocked
|
Can I link my card I previously received?
|
This banking customer example message is about the arrival of a card.
| 0entailment
|
banking77
|
card_linking
|
The exchange rate for foreign ATM currency is wrong.
|
This banking customer example message is about a card payment fee.
| 0entailment
|
banking77
|
wrong_exchange_rate_for_cash_withdrawal
|
Why was I declined from getting cash?
|
This banking customer example message is about a declined cash withdrawal.
| 1not_entailment
|
banking77
|
declined_cash_withdrawal
|
Where can I see where funds came from?
|
This banking customer example message is about the source of funds.
| 1not_entailment
|
banking77
|
verify_source_of_funds
|
Why do you ask for top-up verification?
|
This banking customer example message is about verification and top ups
| 1not_entailment
|
banking77
|
verify_top_up
|
How come I can't seem to verify my id?
|
This banking customer example message is about an issue with identity verification.
| 1not_entailment
|
banking77
|
unable_to_verify_identity
|
I need to exchange foreign currency will i be charged?
|
This banking customer example message is about a balance not updated after a cheque or cash deposit.
| 0entailment
|
banking77
|
exchange_charge
|
In which countries does your app work
|
This banking customer example message is about country-specific support.
| 1not_entailment
|
banking77
|
country_support
|
I see a transfer fee, but to my understand, that should have been free, what happened?
|
This banking customer example message is related to the cancellation of a transfer.
| 0entailment
|
banking77
|
transfer_fee_charged
|
Why hasn't my friend received the transaction?
|
This banking customer example message is about a transfer that has not arrived yet.
| 1not_entailment
|
banking77
|
transfer_not_received_by_recipient
|
Why do we need to verify top-up?
|
This banking customer example message is about verification and top ups
| 1not_entailment
|
banking77
|
verify_top_up
|
I live in the UK. Can I get a card?
|
This banking customer example message is about changing a pin code.
| 0entailment
|
banking77
|
country_support
|
How long does it take in Europe to do a transfer?
|
This banking customer example message is about transfer timing.
| 1not_entailment
|
banking77
|
transfer_timing
|
I no longer want this can i cancel my purchase?
|
This banking customer example message is about a transaction charged twice.
| 0entailment
|
banking77
|
request_refund
|
What countries do your services support?
|
This banking customer example message is about a card payment fee.
| 0entailment
|
banking77
|
country_support
|
I need to know what your exchange rates are.
|
This banking customer example message is about a wrong exchange rate.
| 0entailment
|
banking77
|
exchange_rate
|
I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?
|
This banking customer example message is about a pending cash withdrawal.
| 0entailment
|
banking77
|
declined_card_payment
|
There is a fee for a transfer, please explain that to me.
|
This banking customer example message is about a forgotten passcode.
| 0entailment
|
banking77
|
transfer_fee_charged
|
I deposited a cheque a week ago but have yet to receive the cash.
|
This banking customer example message is about a card payment fee.
| 0entailment
|
banking77
|
balance_not_updated_after_cheque_or_cash_deposit
|
My Google pay top up isn't working. Help.
|
This banking customer example message is about a lost or stolen card.
| 0entailment
|
banking77
|
apple_pay_or_google_pay
|
Why was the wrong rate applied when I bought something in a different currency?
|
This banking customer example message is about a wrong exchange rate.
| 1not_entailment
|
banking77
|
card_payment_wrong_exchange_rate
|
top up google pay, is it possible?
|
This banking customer example message is related to a beneficiary not being allowed or a failed transfer.
| 0entailment
|
banking77
|
apple_pay_or_google_pay
|
How long does my top up pending last?
|
This banking customer example message is about a pending top up.
| 1not_entailment
|
banking77
|
pending_top_up
|
I need multiple cards per day, and they all have to be disposable.
|
This banking customer example message is about a pending cash withdrawal.
| 0entailment
|
banking77
|
disposable_card_limits
|
I need help finding the verification code on the top up card.
|
This banking customer example message is about verification and top ups
| 1not_entailment
|
banking77
|
verify_top_up
|
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