DOI string | abstract string | title string | author list | URL string | year int64 | month string | vector unknown |
|---|---|---|---|---|---|---|---|
10.1108/07363760010372663 | <jats:p>Discusses the growing problem of poor customer service due to the unskilled personnel that are employed. Provides anecdotal evidence of service encounters where the experiences of the customers were unsatisfactory. Expresses the concern that the orientation has shifted from the customer to the employees.</jats:... | Misplaced marketing “Dumbth” adventures in retailing | [
"Rotfeld Herbert Jack "
] | https://doi.org/10.1108/07363760010372663 | 2,002 | July | "mvBCXSAmtp6QQZd3TWCd62b1Es/Us7OhUlNy1RH/5HzCkB8fPkBcG2iCmWv6AKSrEU+5jaO+iNWv6WRtY3JyhfwUA+Sbx1msCrGiqPK2IZWjHVXgGGOIIcj1r1oNIie4g/M+HayEj1zT1JFgAys2Es3mGit/RpfxDDtXxbOfDj4=" |
10.1108/07363760110365796 | <jats:p>Within the customer value literature there is a lacuna of theoretical frameworks and models that underlie consumers’ overall product valuation. This paper addresses this limitation and presents a model integrating consumer values, product benefits, and various costs of consumption. In the proposed model, benefi... | Gaining competitive advantage through customer value oriented management | [
"Huber Frank ",
"Herrmann Andreas ",
"Morgan Robert E. "
] | https://doi.org/10.1108/07363760110365796 | 2,002 | July | "U/4YbIHiiF7AOPbb3WCVyjT9R+RRM6cHThFS0TP9pdzmpFqdOgJcCzoAu8X1hJTrkEpdBZm8GNmoriupYUhomU8WgOZ5/0mMEHj4aNo2BsyhfwXIc6KIKtg+7JIPBG6YxvM1vuKCDXxSVJ9pFygWCM/Hyi5/c5OobiKW3v0JBj8=" |
10.1108/07363760210414916 | <jats:p>Notes that the role of brand as more than just a marketing communications icon is increasingly obvious to leading businesses. Brand drives nearly two‐thirds of customer purchases and impacts nearly every function area of the business. It stands to reason, then, that extending the equity of the brand will fuel g... | Extending your brand by optimizing your customer relationship | [
"Davis Scott ",
"Halligan Cathy "
] | https://doi.org/10.1108/07363760210414916 | 2,002 | July | "WrfYTIAmoH5gSEdXHUoVNQblR0DUM+dhVhFy/3V/p81skACVcgRNnjaAu8d0AYTLwU5lBbe8WAdsuWitRFBoROWWgea541iMgP+g6Jq2ZtSJ+TWAc6KEL4q7r4qLx1aYDrt3njKER3hWTJJhDzSWEqXC2i13V4EoTFYV3vxZajE=" |
10.1108/07363769410053664 | <jats:p>While many firms have developed programs to handle individual
complaints, few have implemented programs to analyze aggregate
complaints over time. Attempts to fill that void and outlines a method
to analyze and manage aggregate complaints. This is a critical part of a
complete complaint management program.</jat... | Gaining a Competitive Advantage by Analyzing Aggregate Complaints | [
"Schibrowsky John A. ",
"Lapidus Richard S. "
] | https://doi.org/10.1108/07363769410053664 | 2,002 | July | "GNEMTQkgulzRSPdfXWAc51a/XcLVstvjahdy1Rf/ZBzGMAIfewJCGkaD2233gLSv0U+9jWesmNf+/WwtYkCI3PCWscKcz1iOAL8goLC2JNXtOQ3gkrKpYli/r1QcBgu5ips0HZQGRz7KxJ+gQyRGIo/GHivvV5LxTDJeXYFPVr0=" |
10.1108/07363769510090455 | <jats:p>Consumer behavior is the behavior of people – at home, in the
store, on the street – just about everywhere people are thinking
about, purchasing, using and being satisfied or dissatisfied with their
products. Consumer researchers have captured the experiences and
perceptions of such real people in the study of ... | Shop ′til you drop: tales from a physically challenged shopper | [
"Felker Kaufman Carol "
] | https://doi.org/10.1108/07363769510090455 | 2,002 | July | "U9QVbouipF6CGPefb2AVa3z1R8xRs6MHXlk6wTN/5ZymsEK9e8FtmzwXq8W3Qqyr1MpVhZOOiluvzk6hQGBIm3wWCeSYp3KMBrOiaLI2VpypFRXgMqaKNdiY69stBCfawLs9PfICi1jSRMd9BjWWEO+gzi9/dIMZTBpWznUaDj0=" |
10.1108/07363769510095289 | <jats:p>Today′s high‐technology, global marketing environment has made
consumer product information available across national boundaries.
Explores how six multinational consumer product firms
(Colgate‐Palmolive, Kraft GF, Nestlé, Procter & Gamble,
Quaker Oats and Unilever) maintain, change or adapt different brand
... | The future of consumer branding as seen from the picture today | [
"Boze Betsy V. ",
"Patton Charles R. "
] | https://doi.org/10.1108/07363769510095289 | 2,002 | July | "WvXpD5imvF7oKOfTXUA1OUftZ9p1F7NDVlwyTbV/p9zkNANdc0RcHCaCuUP9R6Sq0E7lgRW8WB+oqmmNYERJ1WUWCaYyxFCNBPuyKLo2NpyxPRCoY+aiL9yrrMufDa6YxbM9HfiKEV1SxZN9B6eWgo3GzC9/VrEBQm5VlnwABng=" |
10.1108/07363769510147777 | <jats:p>Knowledge about the external environment is essential for an
organization to remain competitive in the marketplace. To this end, a
marketing information system (MKIS) can be used as a powerful tool for
translating raw data into useful information to assist managers in
making strategic and operational decisions.... | Marketing information systems for consumer products companies: a
management overview | [
"O′Brien Terrence V. ",
"Schoenbachler Denise D. ",
"Gordon Geoffrey L. "
] | https://doi.org/10.1108/07363769510147777 | 2,002 | July | "QNVMXojmuvqAGPZ7zWCdOwT9ReRxM/NHzhViVRf/913FEBAdUsJdCjYGux2yQaTr8M59zbmcng9buG1sYURgpP2WA8Gxy1TMCvhiqPk2duyleRGgEqKKK8i97piPTn6Yhdk3vqCYA3DWxJPpA/vSMo33Tq1vUoI0XkvW0PULJnE=" |
10.1108/07363769610115401 | <jats:p>Argues that only by sharply improving the effectiveness of trade promotion can manufacturers hope to influence base sales volumes. Discusses managers’ concentration on promotion at the expense of product innovation and brand franchise development. Provides a list of initiatives to improve performance.</jats:p> | In‐store trade promotions ‐ profit or loss? | [
"Lucas Anthony "
] | https://doi.org/10.1108/07363769610115401 | 2,002 | July | "21fYXImion6gybZ3DWudvzb9RUVUE7N75lE5+zf3tdzElFodUgCMWHqCi2q8AaSK1prFDBO8Ghes+C3hYUhwdPUWk+Ca71Tugvjq6NE2zJShyRyiU6K4L0n07tqOzvGYhus/FjKGFSTaVLMlByemgozC2gpvRhExTTfV1dsIBig=" |
10.1108/07363769610130864 | <jats:p>Points out that more and more businesses are creating home pages, electronic catalog sheets, and Web sites that allow organizations and households to learn about the firm’s goods and services. Derives how these activities are precipitating a new wave of organizational learning from the application of two well‐a... | Organizational learning and online consumer information services | [
"Young Murray A. ",
"Sauer Paul L. "
] | https://doi.org/10.1108/07363769610130864 | 2,002 | July | "GPRIXgBmsj4AkDdzz2idS0f3R8LUk/PnfhlyVXX/5xztEAKdc8JNHjYGmwsxwaTrUM5pDTGcmMuYn2QtckF4JO0Wg+C4u1GMiDGg4fM2N92lKRXoGiYsKdw87goPRsaNh/s1n7CGh0x+RIt3B7fmkq/GTCxnVgLUSe/Xz9wbBrU=" |
10.1108/07363769610130891 | <jats:p>Reviews recent marketing literature which cites the troubling success rates of newly introduced consumer products and recommends integrating consumer input as early as possible, arguing that, specifically, consumers and other external information sources should be part of idea generation and should provide inpu... | Boundary spanning product development in consumer markets: learning organization insights | [
"Pitta Dennis ",
"Franzak Frank "
] | https://doi.org/10.1108/07363769610130891 | 2,002 | July | "A/1MTommsl7ACPZ3zWgdW2z3Rc9UM/NHXhFyM1P7p53lMBQde8ZdCzACu+OwQITj1g5tjbGcmB/ugmTtYEA4zWUWi9T6/1mujD2qYOqmFt2BmRTgEqKKKdmx/ostRuaMjds9n6KDF31KRIt1BzHWAo/XSglvUoEwTG7WxNrZVjo=" |
10.1108/07363769710155866 | <jats:p>The need for management to better anticipate the future is the urgent message currently being advocated by consultants in strategic market planning. Uses a survey of high‐level managers from <jats:italic>Fortune</jats:italic> 1,000 corporations to illustrate the advantages of cultivating a flexible mindset conc... | The flexible executive mindset: how top management should look at tomorrow’s markets | [
"Laczniak Gene R. ",
"Lusch Robert F. "
] | https://doi.org/10.1108/07363769710155866 | 2,002 | July | "02YcXhHiMn7E2Nf23WiVU0bfV2DVNfPjVh0Se1f9t+3lxFAdUkRNGj6Dm3O8A6SL0k4MzJGMkGnt6EutYkxIJP2WjeCw7k2OALA6INk2NNSt6RSiO6aMP1mdrlqPRs6aBfIVnrCsw/xaRJdhArLWoo7U2L31Q6N5CyPWbPgNBjg=" |
10.1108/07363769710166765 | <jats:p>Spousal influence in the decision‐making process for purchasing consumer goods has been extensively investigated in the academic literature. There have been few studies, however, that have looked at this issue in a cross‐cultural context, especially that of cultural assimilation. Reports the results of a cross‐... | Spousal influence in consumer decisions: a study of cultural assimilation | [
"Ganesh Gopala "
] | https://doi.org/10.1108/07363769710166765 | 2,002 | July | "Q8F9TIikLl70lPd3r3oVajnvxaNUM7fD9ldyWTP/993glBId8ohMHzKGK0N9QrTr0AjtJ7GMih3sjm+pQGCokE0eGeS6hFiGkLHgafoWMtyVHRXgM6KGfZiYrdodBGbYhOs9P/yGn3hKzJ9jFjQWGr322CZ3QYNxS6rWxHM7DjA=" |
10.1108/07363769810235974 | <jats:p>This paper introduces the concept of the Customer Value Matrix, a customer segmentation approach that is especially well‐suited for small retail and service businesses. The discussion offers insights into the reasons for the development of this practical approach, a concrete methodology for its implementation, ... | A practical yet meaningful approach to customer segmentation | [
"Marcus Claudio "
] | https://doi.org/10.1108/07363769810235974 | 2,002 | July | "QlKATIDmgH6IEPd/b2Ad6wb3R+QxM6HjXhNiFxf9502XoBqNegZMGnYQqYE1AbbrwU79zTmcPA+q+G2tRUz4TMUWgeC551CMgH5iaNO25t2NexVgUqKAL0n3r4oZRj7Yp/M9nuqHX1QaxJNlF2yWAo3X2y1nVpI0TipWxvRKRj0=" |
10.1108/07363769810241436 | <jats:p>The Internet marketing techniques detailed in this article provide tactics to maximize the utility of the Internet as a vehicle for marketing communications. We found that Internet marketers today must provide increasingly sophisticated users with an experience not easily replicated by conventional media. Furth... | Value‐added marketing in the digital domain: enhancing the utility of the Internet | [
"Breitenbach Craig S. ",
"Van Doren Doris C. "
] | https://doi.org/10.1108/07363769810241436 | 2,002 | July | "VfcsH4DmJn7QUfb/TWAVCRalxWfVM/FLThliZlff9X2VAAKPW8RNGv4Gm6u3g7ajYEp9TTGOkBWMvmmtYgn4VWQWAeC47FkMiL/gKPqmd5yNaRWgG6bkKN3V7ZwZ5x6JD/81npKA03mSTIFtF6ZGA4/WnKjnV4HVTDLWTpxLAj0=" |
10.1108/07363769810241463 | <jats:p>The study examines the process of international market expansion by a relatively new and small franchisor. Particular emphasis is placed on the company‘s efforts to identify a suitable partner in the host country, the adaptation of the concept to address differences in the new market, and the multitude of criti... | Case study: strategic alliances in international franchising ‐ the entry of Silver Streak Restaurant Corporation into Mexico | [
"Hadjimarcou John ",
"Barnes John W. "
] | https://doi.org/10.1108/07363769810241463 | 2,002 | July | "w1dYbIimtFr4KOd3DWoYewbvx/YxI5XKdxFyfTP9t9lEABkNUgMdGjKEWuK0B7SrwA7nrRGMgQHtOiWNYlTIZHUUjeD77VvehPqyaJu2H92l2RSg06aSL/z2rMsdBvXYl+c9nhmHEVRexJvhJy9XgpXG2aNlV7F4TI5VhLgZHlA=" |
10.1108/07363769910260506 | <jats:p>The decade of the 1990s has seen unparalleled innovation in the retailing of new and used motor vehicles. Most recently the Internet has become the facilitator of change in auto retailing. After reviewing the current state of automotive Internet services, this article develops a model whereby a new entrant coul... | The virtual automotive dealership: is it time? Is it legal? | [
"Urban David J. ",
"Hoffer George E. "
] | https://doi.org/10.1108/07363769910260506 | 2,002 | July | "WP/IbIDmlDrcUqUfT0IVSS/3xeVVMrNDSgUTZzPdpdnMME6teMJMnv4Au6m8xbSjwUrpjQG+mM/p+iEpYGm5DXWeC+S4sXiMhDv4aVo2FEyvTQmAt6OiTVi0rFsfjz7Zhus3ntqCjFQa3Zdllw+SA+3SzIn7RjHxTlbX1N4KFnE=" |
10.1108/07378830010314500 | <jats:p>You would have to be practicing librarianship on a desert island not to know at least a few colleagues who hate Microsoft. In 1991 a glimmer of hope, which has since become a steady light, began to shine for many who take, if not technical then at least ideological exception to Microsoft. That light, called Lin... | Linux: a viable alternative or desert mirage? | [
"McLaren Scott "
] | https://doi.org/10.1108/07378830010314500 | 2,002 | July | "qt3dfgKjst5VjdNzT1PMAbOlVpvUJrNjZhN6F3FtftDGkFp9f0BNEyaVC8tycKSrQK+dHbEcHOeis00g8xGQHP2WBECRSwUsADmDZJpkJP2J2RWBGGKML0oZ3IisCAGdhPuyvbLSh2zrVI91tq0WCl3qDI55EpARSTtecbgXrj0=" |
10.1108/07378830010333464 | <jats:p>In June 1998 Oakland University’s library migrated to a new online catalog. In order to determine user acceptance of the new OPAC, students receiving library instruction were asked to complete an open‐ended questionnaire eliciting comments on their likes, dislikes and online catalog preference. From the data co... | Empowering users with a new online catalog | [
"Lombardo Shawn V. ",
"Condic Kristine S. "
] | https://doi.org/10.1108/07378830010333464 | 2,002 | July | "evxcTkCmkR5NGcLXL2IdQZfhR9lUj/JjFnIyVfF+9vTGEEMdc8BNDzYHOYEzy7yrII+9nbEcmluoj0kh01EYkH2WgUEwX0SupLWy5JqmH02/GSXpImYuHZic5Ji8ACeJrKMxv+Cyh/0zRIdlN6VGGM/gTY57VpDUQM9W3r0aZh0=" |
10.1108/07378830010333572 | <jats:p>This paper investigates and illustrates the potential of using panorama virtual reality to enhance Web‐based library instruction. It describes a project in Sterling C. Evans Library at Texas A&M University that emulates a physical tour and renders it into an attention‐getting virtual tour with 360‐degree re... | Experiencing the library in a panorama virtual reality environment | [
"Yi Xiao Daniel "
] | https://doi.org/10.1108/07378830010333572 | 2,002 | July | "3M4EfojioD7lkXbZ7UOdSzfn1m3cMvNHEh12V3f+shHFkEqdUsBNny4Fu8in46TjCo6llzGMngmIrs0p00HQGHMVgfGb1lysKLDEbIJ0F32HfT3jQuW+qR257pG8oQaZyf+1v7Aij6GiQNN1J81GC+/5DKx7/5BQTItSTjEbSj0=" |
10.1108/07378830010348116 | <jats:p>Describes the development of the African Newspaper Union List by the Africana Librarians Council of the African Studies Association, in conjunction with the Center for Research Libraries. The process involved selecting a project which was attractive to funding agencies, effectively addressed a real problem of A... | African Newspaper Union List: low‐tech resource/high‐tech access | [
"Walsh Gretchen "
] | https://doi.org/10.1108/07378830010348116 | 2,002 | July | "lM1NToiGmB7ZAebffeodQQT/VtsFl/1pdhNzF3F/9nRGkEsdw8DNGy6AyYf1wa3vMk61DTFUkIMMhmEBw2CIgn2WhWYYs1TshbSkaNRmhc2d+R3oYmasLYCT9pq8BCK95fqxt8BXh/03Rc/uJoZWoo/gT4970jDwXFZmF7MaVj8=" |
10.1108/07378830210420663 | <jats:p>Active participation in the Lied Library construction management proved to be an interesting challenge as well as a learning experience for library personnel. Problems of architectural design flaws, change‐orders, and other issues were discussed during the project management weekly meetings in which the library... | Construction of the Lied Library | [
"Lee Kwon Myoung‐ja ",
"Marks Kenneth E. "
] | https://doi.org/10.1108/07378830210420663 | 2,002 | July | "VOhVXwoish7RAJffZUidyxX/VNNJl+NTdnM2RHP/9BhPkFMdEkDdHywFPksz4aTrNA65tTG0mE/K7sRo0WHRgP+XgkWdz0SkIDUWJMA2J+ujbS3gYuKMH8C79pKsAAOZ6Pu13XHWh3wmQMvlBuZygI/ADA1/GKD0CE9eSrM7RzE=" |
10.1108/07378830210420672 | <jats:p>There are numerous considerations when constructing a state‐of‐the‐art twenty‐first century library. Major tasks include detailed network planning, system specifications, and equipment procurement. Collaborative teamwork and constant monitoring of the construction process are essential to ensure a successful ou... | Preparing for technology: systems planning and implementation in Lied Library | [
"Vaughan Jason "
] | https://doi.org/10.1108/07378830210420672 | 2,002 | July | "nMtEXAiiml7xBdNfd0hd4xb/VNPFp/tzVB82R3l9sBDGlEId0sDNHS4Fmwt34aXrFg69zXUM2Afk4kzo83HIlP2WhOVRz0ScATSkbdg2JWWLfSlgYuKMKcAytpCsAKuZgLu3v+CGh34nRNdtFqZGks/gT4h/0tAUCkdSbpMbXn0=" |
10.1108/07378830210420681 | <jats:p>The issues involved in the planning for Research and Information Services at the Lied Library are discussed. Planning took place over an 11‐year period and required ongoing flexibility and adaptability to change during the extended time between initial planning and opening day. Some decisions regarding technolo... | Research and Information Services in Lied Library | [
"Heaton Shelley ",
"Nozero Victoria ",
"Starkweather Wendy "
] | https://doi.org/10.1108/07378830210420681 | 2,002 | July | "RMNdXoomul7hgdLfZ0gd4QbvVNtJt/PxdnE2FXNs9BBmlFuVZsDdHz4HO0vwoaSrVC697TUMlk+rvkSo0XGYgP2WAEGUz0C8KDUyJYomFe+RaTXgYuCMP8C39pC8BKaN6Lv1n/Eah/ynRNNnBIJCAs/xT69/UHAwCE9aTrE7TnE=" |
10.1108/07378839710307296 | <jats:p>Profiles the use of the program Bluestem developed by the University of Illinois for the control of access and authentication. Uses HTTPs and HTTP cookies to identify users from a database held. Discusses the security issues the program is designed to resolve and the current use of the program before outlining ... | Using Bluestem for Web user authentication and access control of library resources | [
"Cole Timothy W. "
] | https://doi.org/10.1108/07378839710307296 | 2,002 | July | "rclcbYhguRbBG1b7ffAUaUWlUOBUvvtj9PMy51N/XBTHMFLd0uJvHBSDy0FXUZSrEU75B3H0GAPovlkMY2k41ny2IEMxy1WsCjkEaPS2GmXLGRXrIgKqBgb3v1bfIFKZhSgdH/ZYh3hyztu4RcRGg+VMjCV/VtDxjLZNX7kTZjM=" |
10.1108/07378839710307322 | <jats:p>Considers the security of a server through the limiting of access, validity and integrity of information stored and maintenance of the availability and reliability of service provided by the server. Discusses first the internal threat through human error and inadequate software before looking at external threat... | Things that go “bump” in the virtual night | [
"Fore Julie A. "
] | https://doi.org/10.1108/07378839710307322 | 2,002 | July | "WNlIXahk+V5hH041VWKNaQbndKXwNrcgZls2VRt92B3C9Br00sBLXOaDu2P3oaSvBQa5jWGcCoeIoMmsY3X4vWy2AsU8zwWsmj+QKtq2MfXv+wVgCoLoSewjvYaLIhfJjbYfX6YElmSS2NvoQ+tUF91JHCx/XrFxTifzSpkHZj0=" |
10.1108/07378839710308358 | <jats:p>Profiles the development of Acqweb (an Internet gathering place for Librarians and other professionals interested in acquisitions and collection development). Outlines the structure of the site and discusses the tools which it possesses. Briefly covers design issues and looks at future possibilities.</jats:p> | Acqweb: book buying in the age of the Internet | [
"Belle Leiserson Anna "
] | https://doi.org/10.1108/07378839710308358 | 2,002 | July | "HM1M/gACmD7BS9f/tUodU3fhUttUlPtjdgo2V1N/8lhEsFPN00RJHy4JO4l16LynEM713zEEngEYvkUt1kCYjH2Whet82kSqrLUxbPimHuGPeT3iAmeMM5CU/pouBSLdyDu0nKACh/o2RMNsJ4RGh8/aTI970oDQTMtEWx0LBnk=" |
10.1108/07378839710371295 | <jats:p>Explains the development of a project by the Library of Virginia to provide universal Internet access to the state‘s vast treasury of historical documents, records, finding aids and photographs through the process of digitization. Considers selection criteria, the HTML gateway, catalogues and databases, the fam... | The Library of Virginia‘s Digital Library Project | [
"Roderick Elizabeth ",
"Taylor Jean Marie ",
"Byrd Sam ",
"Courson Glen "
] | https://doi.org/10.1108/07378839710371295 | 2,002 | July | "PMhU3wommg5AA1bfd8KzYCfhV7tAV7NzcmozR9t9ZpTE8EiN5MBN2ywLeY+1wrSnUE69pTWcnsOIvkEh0yGITn2WBOEQ0ECoLrWg/Uhkl0+DfTmggmVsPZie5ZA+hxKpzfM/n9hQj/4uTdftBw9WDs/oDIp7kpDwRNtNfjUaTj8=" |
10.1108/07378839810303929 | <jats:p>This guide to the selection of a Z39.50 client presents numerous evaluation criteria and poses questions that should be asked when reviewing and testing end‐user products. The areas for consideration include whether to buy or build a Z39.50 client, the end‐user’s requirements, connecting to a remote server, sea... | Selecting a Z39.50 client or Web gateway | [
"Turner Fay "
] | https://doi.org/10.1108/07378839810303929 | 2,002 | July | "0N9MXQggGF75OWJ9vUIFYR+zRKLVlPPiVBkydhl/qt3G4FLFMlJNmbwHGck2w4atMM/1DVGMG0/o+lusY1D6FV2WAmTwi1G+QjWgIfq2AJWLfRGiIiaKDVij9JCOJR3JrK20PeKSh34a1Jt5Nm9GA8/jzAlvVJP0Du5GxhwbLj0=" |
10.1108/07378839810303938 | <jats:p>This article has two purposes. One is to summarize the elements of the Cornell‐Yale digitization model in a way that would be useful to other institutions planning to follow their effort. The people involved with the Cornell and Yale projects have done an exceptional job in documenting their work. They have bee... | Building on the Cornell‐Yale Model: Digitizing the Radicalism Collection at Michigan State University | [
"Seadle Michael "
] | https://doi.org/10.1108/07378839810303938 | 2,002 | July | "JOlIfYimFl7hicLfdUIdX6XnV11Vn74XMhNy//P97tHGEEIdYgTNXyYHOQd08ZShQk79jzWM2ueotk0t4U1pCOkWBeERg0SukDxA6co2x82BeRnrRu0+DRKV54gcBP2JxKm1v7DYg3d3RJf1F60WiG/6TgdzwpByQNNU3jkaRhc=" |
10.1108/07378839810304522 | <jats:p>Electronic text centers exist in tension with structures and functions of research libraries that have been optimized to handle print materials. This article details the establishment and subsequent development of an e‐text center in the Cornell University Library and the issues that have been raised: the effec... | The social position of electronic text centers | [
"Engle Michael "
] | https://doi.org/10.1108/07378839810304522 | 2,002 | July | "PJBAXwAmtD5pgcLfZWAZzYfl19l1Fz9lNlN2FXN991jG0FIFUsJNDzaX2QPjQ6TrUE/9TTWEGG+qpkQh0jGZjP2Wh+Ed2kyoJjdgbJx2S8WnLT3wYueOHIiQ7oAsoKeprJv1n9Q2h3QiRcfnFqVGEo/oTK170oCRaJve3rkaTrc=" |
10.1108/07378839910267163 | <jats:p>In late 1997/early 1998, we conducted a survey dealing with library provision of electronic journals and other electronic resources. We compared the responses from a census of Association of Research Libraries (ARL) to a sample of non‐ARL Master’s, Doctoral, and Research institutions. Of the 299 libraries surve... | Electronic journals in academic libraries: a comparison of ARL and non‐ARL libraries | [
"Shemberg Marian ",
"Grossman Cheryl "
] | https://doi.org/10.1108/07378839910267163 | 2,002 | July | "XulRXgAmkjr6S7LXr2A9QZbnx9tFl/dlRhNyVXP94lTEtEpFVsBNGzYBGQt1QqWjUA+t3TUUGAd5l0Uh0zGYlumWAOU4REiuprcibLAmn1WffS3pImacERCc7IAsFieJoZszv+Cah3wzRN8mHs9Gso/IzI570pCVCJ/S3pOTTnU=" |
10.1108/07378839910275830 | <jats:p>The authors report on an initiative being carried out by the Toronto Public Library to create the <jats:italic>Virtual Reference Library</jats:italic>, in this way conserving and extending existing library expertise within a virtual setting. The first service to be offered, a Dewey application called <jats:ital... | Past into future: capturing library expertise in a virtual library | [
"Daniels Wayne ",
"Scardellato Kathy "
] | https://doi.org/10.1108/07378839910275830 | 2,002 | July | "bMgF/oinmB4gm1L3V0O4SRfrFt9Vh/NjdmN2R1N8cljEkEqN0kFNnzQFeYn34LSrAA+13TUMHqsIvmUB10CInH2Xh8GV3kysBL2EbJBmBSWBfTXCouT+Kxia7NguBb+ZxTuxn0Ayh78iRZdnF61GCs/YzKx70pBQTN9cRLkbdr8=" |
10.1108/07378839910275849 | <jats:p>Post‐secondary students with print disabilities (blindness, visual impairments, learning disabilities, physical handicaps) need information access to learning resources in alternate formats such as Braille, electronic text, large print, taped books, and tactile graphics. British Columbia College and Institute L... | Library services to Canadian college students with print disabilities | [
"Anne Epp Mary "
] | https://doi.org/10.1108/07378839910275849 | 2,002 | July | "GlhErwqjkT7BA0LXT0ANSyXhV9j9p//HBn9yVzF/9hHG0EKd8kBtFz4DOYOxr66rGA6xFRG8HocKh0kl03IZkvnVicQdllGsjjeNbJK2RxWTPBjhQmSoNZSk99I8BAaJ4boxndRWh/mrRZN3DqUdg0/ozq97E5DVTN9S3z0aTh4=" |
10.1108/07378839910289349 | <jats:p>This paper examines the particular characteristics underpinning resource sharing among university libraries in Australia, and describes a series of projects aimed at improving the technical infrastructure of interlibrary lending. It also outlines the links between these national projects and a European flagship... | The evolution of information resource sharing infrastructure: an Australian perspective | [
"McLean Neil "
] | https://doi.org/10.1108/07378839910289349 | 2,002 | July | "BO1JXAimmR7hl8ZXz0A5U4frV8981vNBUjEzVnF+u1DEnEuNcsLdmyyBCwtxwK2rUA79hTEcGKeQpk0h0lGIiP2XAvRQ2kSsgC+lKZomNv2VfTXiwGauGwie7oA+BIeJpLv1tVoWh8cyBNN3N69Sgo/ITY9/1rBUTc9clz8bVns=" |
10.1108/07378839910303045 | <jats:p>Although much has been written about the impact of the Internet and the Web on libraries and librarianship, relatively little attention has been devoted to the subject of librarians as creators and even marketers of new online services. The present article describes two fee‐based online services at the Universi... | Creating fee‐based online services: a new role for academic librarians | [
"Trehub Aaron "
] | https://doi.org/10.1108/07378839910303045 | 2,002 | July | "SKpMXgCmkj6g0/bfx2KdQQfhF8tUFvdjdgs3R1N991zElEuNc8RJHz4LmYt3wbSjWA651TEUkIePn1QtxkGYinyWhOE421SshD3iafJmEAGPeTXowmYuWYC85JIeBAcNhPu3n/woh9kyRJ0uN4dWIq/ATK1/0oDUSN9azogbTr8=" |
10.1108/08858620010349484 | <jats:p>An experiment was carried out to evaluate whether or not relevant and successful work experience would mitigate employment discrimination in cases involving women and overweight industrial salespeople. The study was conducted in a salesforce setting and used practicing sales managers as subjects. The results in... | Does successful work experience mitigate weight‐ and gender‐based employment discrimination in face‐to‐face industrial selling? | [
"Bellizzi Joseph A. ",
"Hasty Ronald W. "
] | https://doi.org/10.1108/08858620010349484 | 2,002 | July | "0WpADIliN17UALfVTUrd2V3NRcpUE7OjdlV74rf/9dXE+BIdYkBtmriHO2u7VbTrWc2FKjmsmA+srMwgYGO4hXQUE+Xay3qOmrdh6Nq2dpS5CxSgMqACJcg47ppbLDjYiskhGNqWnWhGzI2hRz02Is1m2g9/TBPxXDPWjPSfIro=" |
10.1108/08858629410066908 | <jats:p>There are increasing signs that business‐to‐business marketers are
targeting the 50 percent of all US companies which are family firms. New
theory from the family business studies field creates a reasonable
expectation that the buyer behavior of family firms is distinctive, but
there has been, to date, no empir... | Marketing to the Family Firm | [
"Maru File Karen ",
"Mack Judith L. ",
"Prince Russ Alan "
] | https://doi.org/10.1108/08858629410066908 | 2,002 | July | "WffMfoCmInrwyPf/z2AVW1bFRehUl7vjVhMySDd/p13wMBpNW8JNG7SAuYX1RbSj1gLdBTGck08or3ytUEB5Xe0WCbD59VmOiPHqaNI29syZWR2gV6YGLdia7sodDnX4jfM1P/iAC1kexIt5JCVWAo/G2Khn1YP6TLrWTnUZBjU=" |
10.1108/08858629410073162 | <jats:p>Home center retailers are adopting interorganizational information
system (IOS) technologies to reduce order cycle time and improve
inventory management. One such technology is electronic data interchange
(EDI). Examines EDI adoption in the wood products supplier – home
center buyer channel. Discusses managemen... | Electronic Data Interchange Implementation Strategies | [
"Vlosky Richard P. ",
"Smith Paul M. ",
"Wilson David T. "
] | https://doi.org/10.1108/08858629410073162 | 2,002 | July | "V9ZcXIAmonqAseTfz2Id6w/3Q/fUY/PrVhFzVz+/gdnGNFK1+gBMCTaAuyhxw6QrlIrpoTGcGAvrr21kcGk4l+2XE+RQnWmOAD+iaZO2f/yB7ZHAE+IIJ8i0rpofhpuYprs3n7yalnQqRLNmHqY2Fp3GDY9+VhGxTsfW1L2eFjg=" |
10.1108/08858629510087391 | <jats:p>Service providers worldwide are seeking competitive advantage
through the creation of long‐standing customer relationships. Current
theory holds that interactive marketing contributes most to customer
satisfaction which, in turn, provides customer motivation for long‐term
relationships. However, relatively litt... | The effect of interactive marketing on commercial customer
satisfaction in international financial markets | [
"Maru File Karen ",
"Mack Judith L. ",
"Prince Russ Alan "
] | https://doi.org/10.1108/08858629510087391 | 2,002 | July | "U5BoTgGmIFqMcPdX3WAUaxTtx8RVs/fHXlFymnd/912xmAitO8pMGniGuWFxQ6Sr0A5tBbmcmY9sLGytcEBJFeUWA+S4/XuGCP/gaNK2dsStHRWg06KCLVmrrModBjrZhts9n9rGF1xeRpNnByFWAoXWmi1nVwNwTmLWzvkbMjE=" |
10.1108/08858629510096210 | <jats:p>Proposes a checklist of the considerations to be taken into account
in a UK financial services company going transnational (crossing
borders) which includes: identifying markets, market structures and
opportunities, customer segmentation, competitive advantage,
distribution channels, financial considerations, e... | International business development – what are the
considerations? | [
"Watters Robert G. "
] | https://doi.org/10.1108/08858629510096210 | 2,002 | July | "MlVAfIBmOF7IoMez3UgVa0Tfx+JVN/f7Z1MwaxH+rt3MwFqdckLEGraBGIF9gqHjkM71STGMGQ+oSi2JUtCIhvWfkeRw7VC8gP75INi2FtSj+RGoo4DAK9wg/pifB5aYR7M9P36Ah1wanBdhFS5Wgp3H2q/2UpNwDPLEHLgZPlg=" |
10.1108/08858629610117143 | <jats:p>Distinguishes empirically between the power that the manufacturer‐employee salesperson possesses in relation to the manufacturer itself in a channel containing an industrial distributor. Finds support for the belief that, compared with the manufacturer, the manufacturer’s salesperson has as much, if not more, i... | Distinguishing between manufacturer power and manufacturer salesperson power | [
"Zemanek James E. ",
"Pride William M. "
] | https://doi.org/10.1108/08858629610117143 | 2,002 | July | "UlLoHIjikjqgeed3T2LVuz/3Ue/UM7PhRlF72z/75X1EsB59c0AMm3yAK2r8AbSq0ljVLbGcmQ3sqm+h4ED6HG2Wm+DYr1jOir+q6Ps2Yp2JSxnCU7a4Jex4LMkODrmYhss3HsqDF3RS1NNsHyc2Ao3Dmg5uUpGwTyLV1dOLBiA=" |
10.1108/08858629710157913 | <jats:p>As new technologies and new processes are adopted by firms, the technology level of the firm is emerging as an important variable of inter‐organizational relationships. Examines the influence of technology levels on the customer‐supplier interactions and presents a conceptual model of the technology impact. Dra... | A conceptual framework of the impact of technology on customer‐supplier relationships | [
"Han Sang‐Lin "
] | https://doi.org/10.1108/08858629710157913 | 2,002 | July | "0NN4XgCmNjqgsNZfzWAdc4T30eJ1N/PHWhFyUxd/p91ElB0tesBMG3aEu2uxwbSj0A7VLbGMmQ8pqmWtcEX4jO0WC/Sw/VmOCD/qKNI2N42hfR3gs+ICK8jQ7BgLBvyIhPs1n/CSE8V+zNNhEqM2io/X2ixnUoFwTKvV3Hsbdjg=" |
10.1108/08858629810206197 | <jats:p>To cope with the rising pressure for global competitiveness, exporters are increasingly cooperating with their suppliers and customers. This research empirically examines the factors which encourage exporters to cooperate with their major trading partners in international value chains. The results suggest that ... | Cooperation in international value chains: comparing an exporter’s supplier versus customer relationships | [
"Campbell Alexandra J. "
] | https://doi.org/10.1108/08858629810206197 | 2,002 | July | "2sPoXwrmLDog2OVX3WoRehz/R+T0E7HRQlF7fz//s1wGnBwdGkDcm36QKyP8QfSD0hj9pzns2C8kqS2NYEXYbmWdC+SavFGuCPvoqN6WN92pbQfIU6KAGciUrMIfDrXIlsk9/5rXlVR6wBNpFyY2Ao3X2ylvVJNiTjJUhNgLHig=" |
10.1108/08858629810213351 | <jats:p>Japanese corporate product development strategies are examined. Product development Japanese style is the dynamic and continuous process of adaptation to change in the environment. A background to the methods currently used, including the strategic role played by top management, self‐organizing project teams, o... | Japanese product development strategies | [
"Jacobs Laurence ",
"Herbig Paul "
] | https://doi.org/10.1108/08858629810213351 | 2,002 | July | "QNNcbICiNNrgiNZX3SpdOf7fxnd1E/PXVglSONv/oZxkBFINW4DMGG6Eu0OwwaSjUA9jjbGM3V9I8myt4Eg69O0WIYCazFmMEr2GoJIyP92xKxzgU6KKO9i4vNoIQfucjLs1/7qjBYzaxNNhhufGgo/n2i1vUqMobq/XlHEYVrk=" |
10.1108/08858629810222306 | <jats:p>A better understanding of relational interdependency can help a buyer manage an effective level of commitment with a supplier and, consequently, increase successful exchange outcomes. The buyer which successfully manages relational commitment, encourages the supplier to make transaction‐specific investments for... | Industry viewpoint: relational interdependency and punctuated equilibrium | [
"Feldman Les James "
] | https://doi.org/10.1108/08858629810222306 | 2,002 | July | "U9VITwKmv/qQuOdf92oV7gT/Re7QM7vxdhMgUzf/o0xEnFkdKgJYGyyBGyB+Q7TjlQjPIHqkmY1vqiStckTZ7u+VA+Xx/1Dmhv/oadi2N9CF2xjgEoKIOUiQbpAtQnnYpss99xyXtHxyzA9lFm5WAo3W2wlmRSEATiKUkPobHjs=" |
10.1108/08858629810226654 | <jats:p>This article contributes to the marketing literature by identifying key success factors in industrial service markets. In industrial markets, services are becoming critical for the creation of competitive advantage. However, the marketing of these services has received relatively limited attention in the indust... | Creating competitive advantage in industrial services | [
"Matthyssens Paul ",
"Vandenbempt Koen "
] | https://doi.org/10.1108/08858629810226654 | 2,002 | July | "UppoXpLmknqAwPb3DWoZSwTXx+R0M5HDXwUyMFffs81swFodGoJNmriAM8sxgbXr1E7ZTbuM2Udu+XytY0DAZeQUgfA4t1mOgj/oqNE3x12hKRWgk6KMKXi/7JobZr7Kp9s1HuqSW0Fe1JNhFj8GEq3F2iVvVZM0TpJWxPkKRj0=" |
10.1108/08858629810226663 | <jats:p>The authors note how the lack of proper support services impedes the adoption process for capital goods characterized as installations. Unstructured interviews were conducted with key managers, technical personnel, and boundary role individuals. In particular, service support factors between manufacturers, dist... | Case study: service support and capital goods ‐ dissolving the resistance to obtaining product acceptance in new business markets | [
"Lichtenthal J. David ",
"Long Mary M. "
] | https://doi.org/10.1108/08858629810226663 | 2,002 | July | "UNNIXACmgtrUuPUXTWKd6wz3d8N1M1PDx1EyVTP/stzOkBpdOkBcWXyEui21gaSrEg/ZhbGs2ceu4mXt4UD4FO0Uo+SV7ViOAjX4qZonJw2jORPgUiOOCdiw/BoPDL6ot6s3nviS1xTaRNtlAyc2go3DTC3uQhA2TXZWld6fRjo=" |
10.1108/08858629810246797 | <jats:p>Market leaders are constantly being forced to evaluate and modify their relationships and interactions with suppliers, buyers, and even competitors, in order to remain competitively viable in response to marketplace, technology, and competitive changes. Presents the Interdependency Cube framework which allows b... | Managing interdependency: a taxonomy for business‐to‐business relationships | [
"Dabholkar Pratibha A. ",
"Neeley Sabrina M. "
] | https://doi.org/10.1108/08858629810246797 | 2,002 | July | "UNVoTgimvHqAuOdX3WgV+wz/18b0E9PlR1FiWzd/s01ElBcdWgJdGTaQuiB0E7TjkF79TTGMmU1QqWSNdEXY7O2VgcS67VGuAHvo4Ju2N82lOx2gE4KILUgwrZqbRs6Yv8s1v8CWFVx+wNNxErZWAoXT2y3mVCMyzu5U1fgbVjM=" |
10.1108/08858629910254085 | <jats:p><jats:italic> We develop a general paradigm of organizational buying and customer preferences at several authority levels within retail firms. The paradigm includes ten propositions, including the following three: (1) Organizational buying involving persons at several authority levels occurs for purchases judge... | Organizational buying of capital equipment involving persons across several authority levels | [
"Woodside Arch G. ",
"Liukko Timo ",
"Vuori Risto "
] | https://doi.org/10.1108/08858629910254085 | 2,002 | July | "k3ZoTIjiIvqQOPf/7WCV2wblR85VM+PHThF6QTf/p91GODANewZEGTKEO0c1RLSj0E/tRTGckY1oqmyJ8El4nOcWA6C59ViGmLXqaNA2fsytPQXpcyKKLdw4/NsvRl7YpuM3nvCCk10SzNNtDyN2EI/Gzix+0pMgTmOW3PUVRjg=" |
10.1108/08858629910259017 | <jats:p>Identifies market segments for a category of business services, namely building maintenance services. Hitherto there has been little research on business service segmentation. Data has been collected through written surveys and analysed by factor analysis and cluster analysis. Although only one type of business... | Business service market segmentation: the case of electrical and mechanical building maintenance services | [
"Merrilees Bill ",
"Bentley Rohan ",
"Cameron Ross "
] | https://doi.org/10.1108/08858629910259017 | 2,002 | July | "Q9IuXgnuAn7YULfffWgdYwbXR8QVk5PrRlFygpf99f2S5AIdG0hsmrqHi691QYbrwM//DRusmA+O+mitcUBIFe0fjeL4x3mcAragIPOm9N2NezWgUqKGfEi5rwo8Ria6las9nPiIR1gfxJPlAy4Wwo3nma1tU5P8TDtWRpUbDj0=" |
10.1108/08858629910272247 | <jats:p>Barriers, especially non‐tariff barriers (NTBs), have been shown to have an important impact upon international trade in services. Foreign direct investment and market entry strategy theory do not adequately address the importance of NTBs in the decision‐making process. Previous studies indicate that service fi... | Impacts of services trade barriers: a study of the insurance industry | [
"Zimmerman Alan "
] | https://doi.org/10.1108/08858629910272247 | 2,002 | July | "Q1V9HhOgXnrIyPdXDEgRYxT/R8J3s5Prd10yOTd/9Z3M3VBdcsKMGn6EEy89Q7zr0N6VLbOMmw/YJDmpYljIoWQcgeS45VGuEnPoKPLmPs+nWQfoJ6CSX+invtg/DvaaR5MdPxqGhEge3BvhB75WIr3G2SdmVJM4TirWlHUbHjg=" |
10.1108/08858629910279916 | <jats:p>Addresses the question of how to make key account management processes in industrial and business‐to‐business markets more customer focused. Considers the processual issues emerging from recent empirical research and looks at a range of factors: cultural; organisational; and attitudinal; which have been found t... | Processual issues in key account management: underpinning the customer‐facing organisation | [
"Millman Tony ",
"Wilson Kevin "
] | https://doi.org/10.1108/08858629910279916 | 2,002 | July | "0lRIbYCkIHqAEvd3XWAd60z/Q+BUk/NLRhFyFjf/tZzGAFgtUoJMGjyCu0N9QbSqkQr9ZTGcmUfv2mwoYETZhP0WEOX451iOgL+yKLi2HtyhKRXoMiKiCVi37tofRlWYr/k1veCCA11axJdhFiNWAo/Gnq9vVIM0TGYWRbALVjE=" |
10.1108/08858629910290102 | <jats:p>States that considerable progress has been made in measuring the performance of the individual elements of the corporate supply chain. Uses a framework, which details these individual elements but also formalises their integration. Evaluates the characteristics of the individual supply chain elements. Examines ... | A strategic audit framework to improve supply chain performance | [
"Gilmour Peter "
] | https://doi.org/10.1108/08858629910290102 | 2,002 | July | "VNdcXACiuNqAWOX03Wgd+gfXw8X1I9P5VgdzUpP7qN1MhBu9ekBOHDiQO2VxkSanm87ZCDEsnAOosOmMQGqoLNWWhcSw7lGOCP/u6fA0P82p+4vgE6CCMdhU+hwLBv2YZbMVnjyTBHxaRZ9lAyOigoXDSi9uUJL8XGpUhb0PNjM=" |
10.1108/08876040010347598 | <jats:p>Services account for over 50 percent ($3.6 trillion) of the 1997 gross domestic product for the USA, and more than 25 percent of world trade. However, information technology and the Internet are causing fundamental changes in the economics of service industries as new, network‐based, global e‐commerce business ... | How e‐commerce is transforming and internationalizing service industries | [
"Wymbs Cliff "
] | https://doi.org/10.1108/08876040010347598 | 2,002 | July | "WtJ4X9DmhDrI0KfdzWAVOwTdU+D0A5PrVhdzV3c/o13ElFIdcsJcG76Sm+t8x5Tr0l75bT2UmMvoOiWJewHYjeyfh/S43lmMhD/gqfs3l4yleRWgM6KCDZiUrBIbD57Jhfk1n/iIlVVaxJNrE4bWiofG3K9ndhJyDtLX1pwLDnk=" |
10.1108/08876040210422682 | <jats:p>Service relationships are often complex, involving multi‐level relationships. Customers can have relationships with the firm and interpersonal relationships with service personnel that vary in terms of strength and intensity. A study was designed to examine the relationship between perceived risk and type of se... | Perceived risk and outcome differences in multi‐level service relationships | [
"Macintosh Gerrard "
] | https://doi.org/10.1108/08876040210422682 | 2,002 | July | "UMhtfgimNvrSWOfXfWidK1TnReBRs7fndhFyUBP/4Uw2uBzdMoFcmjiGMWE/U7Sr1ljcDb28iMVtqWypclXJne4UA+T591GOCLfgaPK2NoX9O1VwMqKCD0iXrUgvBibqn5M9P9CRkVjT3JtlAyhWAI3G2i130RcwTjCWlvBTCj0=" |
10.1108/08876049410053276 | <jats:p>Although older American spend increasingly large sums of money on goods
and services, it is widely believed by financial service providers and
retailers that these individuals make relatively little use of credit
cards. Using a large national sample of respondents from different age
groups, finds that older adu... | Use of Credit Cards by Older Americans | [
"Mathur Anil ",
"Moschis George P. "
] | https://doi.org/10.1108/08876049410053276 | 2,002 | July | "c+pMfIqiJppWUDeX6WIVT2Xlx8QVu7dB1iczzTf95Q2EtBA91ghtm7YWmwF3wLSrUBy5h5GMSLupj00pUEAYkG0UAfQQxkiOiLugabK2UoS/HQXSMiKgLRSBqVIfBibZh7M1H/CMnVyWRJtsnz4WEOz2Di93VBixTiLW3rQbDqE=" |
10.1108/08876049410058442 | <jats:p>Investigates the effect of alumni ownership of university insignia goods
and related alumni contribution behavior. Two distinct measures of
alumni contribution behavior‐willingness to give and actual contribution
behavior‐were used in this study. Willingness to give is a measure of
the desire or sentiment to co... | Alumni Willingness to Give and Contribution Behavior | [
"Tom Gail ",
"Elmer Laura "
] | https://doi.org/10.1108/08876049410058442 | 2,002 | July | "/1zc3gCmJh7gKMaf7WCRy0XnQ8xUE6dn0hN6QPN/o93GNBBdWgZNHyqGqwP3QaSjgAvlErm0mIHup10pwE1YgX8WCqO9yUmqGLngaLo2tsWbHQXgMwOudRCI7tMtRDPZjPs1nvqUh+hGxNdrry12Mq3mzg5/9ZPxTGIehzgTAhc=" |
10.1108/08876049610119794 | <jats:p>As quality and profitability have become inseparable concepts, a growing number of service firms have considered quality their top priority in maintaining competitiveness. Commitment to service quality, however, is nothing more than lip service, unless management develops reliable service quality standards. Per... | Competitive benchmarking of Korean luxury hotels using the analytic hierarchy process and competitive gap analysis | [
"Min Hokey ",
"Min Hyesung "
] | https://doi.org/10.1108/08876049610119794 | 2,002 | July | "UPIIXsnindqoWvNcX2od6wbfFSBXk4PrTllzNJP+t33CBBofWsLcGjqmu+G1MaTL0F75TRuc2E9MmXmt4cDgJe2UgOT8jdWMAPygoJGm/82tORXoEqGCC8k3vZ4JJr+a9pM1nNKW0BQOwJthQy82w4XHyihPUpN2TnZWFjdKRjw=" |
10.1108/08876049710171722 | <jats:p>The arena of services marketing provides numerous opportunities for ethical violations. As competition intensifies, service providers strive harder to please the customer which can increase the temptation to make ethical compromises. Presents the narrative paradigm as a normative model for ethical decision maki... | Establishing ethical boundaries for service providers: a narrative approach | [
"Bush Victoria ",
"Harris Sharon ",
"Bush Alan "
] | https://doi.org/10.1108/08876049710171722 | 2,002 | July | "EFwMf4KmgP6UGve/SWiVywznFcBVE7elchVyUTP/9s3mkFopcgtdG7KDOeM1QaSjUU7tZCucko8v6ncpYEDYj+0XKsY5sVDskrvgKPM28t2NSBXgUqKCbnCN/14NTk7Zh9k/HtCShyha3MNjEyvWIq3B3q5vV5M0TLJU3TxfDrU=" |
10.1108/08876049810212248 | <jats:p>Studies the presence of symbols in the service advertisements. Examines the denotative visual content of service advertisements from 1982‐1992 in order to better understand the role relationships between provider and consumer. The study begins with the premise that power and commitment are two dimensions of rol... | Symbols in service advertisements | [
"Cobb‐Walgren Cathy J. ",
"Mohr Lois A. "
] | https://doi.org/10.1108/08876049810212248 | 2,002 | July | "O1+MX4DmBF4c0ISXTWqVYwz3k8xVsrGjdhNCVRH/8/3msEodUkFdnTaF7Wu1A7SrwE7VBxe8kMSurmGBQEpY3W0WAeC4t0GMA7EgaLIy/q2lyRGwcqaSfQiV7cgZBCqZo/85n+KZh3hX1JdngqJmAoXini9/YZEQTLIU1zsTBjQ=" |
10.1108/08876049810242731 | <jats:p>The use of humor is quite prevalent in the promotion of US goods and services. Estimated expenditures on humorous advertisements are in the billions and a majority of advertisements may contain some humorous elements. Unfortunately, not much attention has been focused specifically on the role of humor in the ad... | The advertising of services: what is an appropriate role for humor? | [
"Fugate Douglas L. "
] | https://doi.org/10.1108/08876049810242731 | 2,002 | July | "wXopXgpmKh60kLfXSWCdA3Ttx8pdl6MD1l0yExX/9/3GkGodU8pdXDIFven3a6SrQE+tF5+Mio8NqmS5Y1BYm+kWg7L8m1CMATHwaPEn1p2pORXgcqaEaWyr/VstLyaZD/s9nLKAn1ha1JdvAiYWMo/i3ix/V5FUTDqWzjQbBrU=" |
10.1108/08876049910256122 | <jats:p><jats:italic> In recent years, professional service organizations have begun to successfully implement various sales promotion techniques, and potential customers are responding favorably to such promotions. This exploratory research examined the impact of sales promotions on consumer attitudes and intentions. ... | The influence of coupon face value on service quality expectations, risk perceptions and purchase intentions in the dental industry | [
"Garretson Judith A. ",
"Clow Kenneth E. "
] | https://doi.org/10.1108/08876049910256122 | 2,002 | July | "U254ToniIJ7GQDb/DWCVKxbvR+RVI7MnRhkSxTf/tdTWoBgtWkJsm3KEqcq3x6SrUErtBZ28kMlti2ChYUhqEf0UgLC531aGDLHwaLK21oS9+QTpIqOyabic7sotZDfZBqs9PrOMT2z6xJstOzgyEg3lmi53UZERTHIWXtQTIjQ=" |
10.1108/08876049910282538 | <jats:p>Defines transnational strategy as the integration strategy formulation and implementation across all countries in which the company elects to do business, in contrast to a multidomestic (or “multilocal”) approach that provides for independent development and implementation of strategy by management units within... | Developing marketing strategies for transnational service operations | [
"Lovelock Christopher H. "
] | https://doi.org/10.1108/08876049910282538 | 2,002 | July | "QlVQfpAmtn7YmMdXTUiROyTPxtB1A9frc1dwOFf/pt3kZFo9UsvUGnqAGuP9h4Trwt737TWMmwHsai0tUFTIdPUUheC4rtCMhv/4INq2No2leReoy6KCL5irrBgfA6aah5cdn7KNl0zaxZPhF74Wgo3H3iX3VgJ4DNpW1TxaDjk=" |
10.1108/08880450010371357 | <jats:p>This is an initial report on a pilot project to assess the costs associated with scanning some monograph tables of contents (TOCs) and the value of the TOC enhancement to their subject accessibility in the online catalog. Funded in part with grant monies from the US Department of Education Title VI program, thi... | Scanning book tables of contents: a preliminary report on costs and procedures | [
"Wheeler William J. "
] | https://doi.org/10.1108/08880450010371357 | 2,002 | July | "PM3V/sCmkT5ZiWLfJWIF6XXlV80sl7MjFhM3BvH/ZhLGcFIdw8JJFh4POQF347yjQM+5Hy2UkpOorlkpwyA4mF+WgeWY3V2oBrg2ZLhmF5SjeRnoImS8DZgE95MsBCuJ4f03nuQSh/yiRJdnJ68Gou/CTI57F5DQQNvYnp8LBhc=" |
10.1108/08880459610116238 | <jats:p>Many public library administrators are being forced to look toward outsourcing as a way of securing critical support services. Begins with a description of the Charleston County Library’s use of cataloging outsourcing services, followed by an explanation of the various methods employed by vendors to transmit ca... | Outsourcing: a customer’s perspective on the process and the potential | [
"Walker Thomas M. "
] | https://doi.org/10.1108/08880459610116238 | 2,002 | July | "GMBMTRgmm7rBi9b3d2AZ6ybnV5tkFvNjwlIyFXvv8lXGlVIc08BJGzarG4N14bSrEo75jTGMngeOikXN93LYGH2UhOU430lMIryiYNi2B92D/THoCkYsLcB+55AMBqutu/szHcAQl3Q7BZPuF6dWgo/CDIZ+VtDQTBte1pEbDls=" |
10.1108/08880459610131790 | <jats:p>Presents a comparison between the two modes of information delivery and discusses the costs involved, along with their place in the library budget. Cost recovery has become a hot issue, but must be considered within the library’s mission. Considers various responses and their consequences, including the results... | Interlibrary loan and document delivery: costs and fees | [
"Martin Murray S. "
] | https://doi.org/10.1108/08880459610131790 | 2,002 | July | "FP1NPkgmkrrJ43LXb2Ad6yfzV8lVp/NjXhtzF3l95lTGkEoN8kNJH74DqcF14aTrEg6xTTmcGleJjmEh0TBQjv2WgfU530isqD2xYfqmB02HeSHiYmSEaZAsppi2BAadpfs3neAKh1w0BI9nG69WIu/gjq5/01DUDIvwXroaDn8=" |
10.1108/08880459710159528 | <jats:p>Libraries should not be put off by the initial investment required to build an annual fund. Although direct mail is expensive, it is the only way to acquire a large number of new donors to launch an annual fund program. Such programs can raise significant revenue for library operations. They work on the premise... | Is your library ready to try direct mail? | [
"Covier Hannah Kathryn "
] | https://doi.org/10.1108/08880459710159528 | 2,002 | July | "T8xU/oC2g77QCcb/d2CdzwTrRcLRl796QhM3BXF9dFHHlEpM/4KJUL4LmwP3Y7brQo89dTEYvOeH5kgh03dqIH+WBdA5zkCkhL3iadpmttQL6W3gYmIkeRCKnpMsBFO9hru1nmAUh/mzRZPvhy5Wok/ojI1/lND5SEfKX7AXRhs=" |
10.1108/08880459710162984 | <jats:p>Discusses four national trends affecting volunteerism: service learning, family volunteering, influence of corporations, and welfare reform. Discusses the impact of these trends on volunteer programs within libraries. Offers examples of how library staff can utilize the skills of volunteers who are allied with ... | Trends in volunteerism | [
"Johnson‐Coffey Georgean C. "
] | https://doi.org/10.1108/08880459710162984 | 2,002 | July | "1MhWXoomt77ISRLVK2iZaZvlE5xVFrNjHlM1V3P/t1TGkBoc0kFdHzaBu5O3YrWrFg+9nzksnAKuz0wlkHHImPyXheA4V0Aspr7oYJCytpWbLWWg4mK8aQCpvtoNRoS9gdo1nvKWh/1iRLdmD6Vegk5gzCt/1RDWSKvWR7EaTr0=" |
10.1108/08880459710162993 | <jats:p>Librarians can harness technology to the behind‐the‐scenes labor of essential library operations. In acquisitions, technology can save hours by providing shortcuts for materials selection, budgeting, and ordering. Careful planning and the use of computer macros can eliminate duplication of effort, reduce mistak... | Managing with technology: automating budgeting from acquisitions | [
"Barnes Marilyn E. "
] | https://doi.org/10.1108/08880459710162993 | 2,002 | July | "tvfMbKgiurvBife6V2Af4QfhVMGUJ+X3ZhJyA39+9pbFkFKd0sBJDzKBeoF1yaKrNIy53TWEkk6rj22oUUERDf2WAMUQ10jOvrhjaag2DsCD/TnqInYMPdAe9pE8BMOZpbu3PMUSl2QjBM/mHq9Wko/XjI9/0gDZDKvSf5sSZlU=" |
10.1108/08880459710175359 | <jats:p>Suggests that fundraisers too often focus on wooing donors of large gifts. A relatively small number of success stories notwithstanding, greater success is achieved by developing modest fundraising enterprises which can generate an income to support the organization. Such fundraising activities are, in actualit... | Fundraising as a small business enterprise | [
"Simon Matthew "
] | https://doi.org/10.1108/08880459710175359 | 2,002 | July | "S4wY7IE2t57AK/e392idryTvxEJUEbNrZBM2IjVvph1EtDpd+kJJEKqDiwP1Z7RLRqp9DDmM3M6nn0w/QT54JfwXBWT45kjsKLzgaMqmNtQJiSXgwgItYZihvp+MR4O5hvs9npqGgvqu0B9nhyxWIg3EzAhnlpPhTPKWzbAbBh8=" |
10.1108/08880459710183053 | <jats:p>Libraries have barely begun to exploit alternate funding potential. Provides essential information and outlines the steps for planning using a team approach. Library staff and support group leaders will find the information helpful as their guide to fundraising for a library. Provides the tools to develop a pow... | Alternative funding for libraries: a plan for success | [
"Covier Hannah Kathryn "
] | https://doi.org/10.1108/08880459710183053 | 2,002 | July | "WppEbIA2mJ7BSff3d2gZzyblVFuRpftjJBJ2B3F3tlRP0FAc2kNJEa4LO4P1Y6XrQo/9xREI3JJOwEgt13bIKH3WBfW89kDsELSlYdi0t5Ub2SmoYkKsMZAi/pCshEIdoru3nnWWh/imRZcvBixGss/oz4J7lJD8SMtaf7AbSl8=" |
10.1108/08880459810215218 | <jats:p>Reports on the Illinois Library Computer Systems Organization (ILCSO) assessment methodology task force’s work in determining their assessment formulae for the decade covering ten fiscal years, 1988‐1999. The article includes the rationale ILCSO used for membership assessments, assessment totals by fiscal year,... | Allocating costs in a consortial environment: a methodology for library consortia | [
"Sloan Bernie "
] | https://doi.org/10.1108/08880459810215218 | 2,002 | July | "FMNdfghin57hWdJ3D2qdq4en0sqlpdNzTFN3XpN99VzGVBItSkHNEzKHO4FxgLbvEg61Rz8EhKuookkJwAG4Gt+Wh+K8T0mujLxgYbjmZ8WVeQ3oQgCcC9gd/JKMhBuZ4N81ntCSh/0zRJdkZ85OAk/GzIp/EdJV2tvez7ODThA=" |
10.1108/08880459810228638 | <jats:p>The very term “outsourcing” is seen by many cataloging departments as a scary word. However, the term is used to mean different things by different people. It carries meanings ranging from traditionally outsourced activities to more recent outsourcing of entire functions, departments, or units. This article ide... | Boo! Outsourcing from the cataloging perspective | [
"Swan Hill Janet "
] | https://doi.org/10.1108/08880459810228638 | 2,002 | July | "EvHc7ZgmjvrBCcaX/WIZuefHc448F/Nj5lNyR3vv5pTG8FMFQ4Bdm3aiO8t1wKSj2s79xTGMmh+uvmSNYVZ6iXyWBeGYz0kIAryCYNK0e+2X/TGgAmYGL4gc74IcBIMdots7HfAQl303VZfmHyXWgo/HnIt+VpKQQbpd16ELBhs=" |
10.1108/08880459810369191 | <jats:p>Presents a summary report of the Association of College and Research Libraries New England Chapters Serials Interest Group’s Fall 1996 program, which dealt with electronic serials. The program’s four principal speakers each dealt with a major aspect of electronic serial management: collection development, publi... | Managing and coping with electronic serials: a report from the ACRL New England Chapter Serials Interest Group’s Fall 1996 program | [
"Gabriel Joseph A. "
] | https://doi.org/10.1108/08880459810369191 | 2,002 | July | "qNgcPYiimS5YS0LX5WAZ5RPpV8lmFv9jxRM2VXP9JjDIcFoFUcDJG36JOQm1wrypEE+91zWcmIutqmElwGw4lH2Wkuc420iOoL5mbJimnsGjeSXiImacH4i85pK8BCuJoLs1n+ACh3yiRNdmD45Ggs/KTQr/1pCQCI9a1rGLRiA=" |
10.1108/08880459910286200 | <jats:p>This article reports key results of a study of the longer term effects of one type of grant (US Library Services and Construction Act), awarded to Wisconsin public libraries over five years (1989‐1994) to improve services to specific groups of users. The study used a qualitative, case study methodology to formu... | Seeking extramural funds to improve services: is it worth the effort? | [
"Senkevitch Judith J. "
] | https://doi.org/10.1108/08880459910286200 | 2,002 | July | "XMpUfsqmkp7AKfLfp2AdSSflVcpRl/9DVhdyV3N99FXOkFId4sBdmyYHu8u1YKTvUg6xzTU8mMcslEwh0WDAlFkWB8O4V1CoFL3wafgmF92dOT2o4makLVAPlpIsBATZoPulnvAWh3k3RNtmJYZWso/4zi1/sZLUSlPeb7HbSj8=" |
10.1108/09513540010348034 | <jats:p>Basically aims at exploring whether a single definitive structure for secondary and higher secondary education is appropriate for Pakistan or not. The results show that the pedagogical and pastoral environment of the Higher Secondary Schools Scheme (HSSS) gradually improved between 1987‐94, although various fac... | Status of Higher Secondary Schools Scheme in the Punjab Province of Pakistan | [
"Mahmood Khalid ",
"Saeed Muhammad "
] | https://doi.org/10.1108/09513540010348034 | 2,002 | July | "5Xgd/4qGCx7IG8d3PVuV8wdHyuU3N/PpQ3V3Zd9ntD3KUBpVWshM1T6E6ofUdK7BsQ60ihsNDtfsIlpswkeKAve+n+C2TkHmzbwEaIOmP2CZCSXgstGkPriF/tvoZKcZ5QEZnEJSl/zCRJfrLjo2ssSNmq15YLH0SRLSlNsrxj4=" |
10.1108/09513540010378978 | <jats:p>Higher education institutions are in the knowledge business, since they are involved in knowledge creation and dissemination and learning. Examines the applicability of the concepts of knowledge management to higher education institutions in the United Kingdom. Identifies a number of existing facilities, system... | Is higher education ready for knowledge management? | [
"Rowley Jennifer "
] | https://doi.org/10.1108/09513540010378978 | 2,002 | July | "BklMfojutn6gnvdX3UidXwblQsx8F7tDYlxydFP2s13FUFDdEsJJGiqEugP2QaTjWI7Ej7GEzIdG90xt50WYgP2Wg+f8y0Wsij+jKIJ298SlCSHgkqCqO5CNvICoRAPI7PkVnPKRw1RmxAOjF79Gko3MTq1/0oAUTOpX7TYbZjc=" |
10.1108/09513540110366114 | <jats:p>In recent years responsibility for the administration of schools internationally has shifted from education departments towards self‐governing schools. This trend has resulted in major changes to the role of school principals. Such changes in role may impact on the psychological and physical health of principal... | A survey of the health of Victorian primary school principals | [
"Green Rod ",
"Malcolm Susan ",
"Greenwood Ken ",
"Small Michael ",
"Murphy Gregory "
] | https://doi.org/10.1108/09513540110366114 | 2,002 | July | "CWxMbBukP97gU+f3XWm970XnQ4xVs7PBZl96Tv/29d3N+Bg8AsNNWCKGOyOW0qHrWQ+4mjmsAIfIglisgGE4nf+UCaW+XlmmCrNMbrM2W1avDQjhMvCWN3iJrst8Bi+5pwk9H/jGl/zGxJ2hVFJEA80M2C127bHRCbbUzbYbcrw=" |
10.1108/09513540110366132 | <jats:p>The role of a school principal has changed dramatically in the last decade and there has been widespread concern regarding the impact of this change of role on principal health and wellbeing. Worksite health promotion programs have been used in many different settings to encourage employee health, but there is ... | Impact of a health promotion program on the health of primary school principals | [
"Green Rod ",
"Malcolm Susan ",
"Greenwood Ken ",
"Murphy Gregory "
] | https://doi.org/10.1108/09513540110366132 | 2,002 | July | "1SgcTIngM1bwGff1DWO9rwVtxxRVs7MCZH97Adf39F3N+Bo8Es5PSCCEv1+Xs6TqWU+ojhmsEAeokEimkGE4lWEWBOG6T1mmirFoJrP2+hS7LQihMvCWdRgL3trYhDu59oc1HvjWF2iGxJ+hbnAkkE1Mmix/6ZnJCCb0T/BdYjQ=" |
10.1108/09513550010334506 | <jats:p>Examines the efficiency and effectiveness of a prescriptive systems development methodology in practice. The UK Government’s mandatory structured systems analysis and design method (SSADM) was examined to determine its value to software projects. The evidence was collected from interviews with 17 project manage... | Barriers to the efficient and effective use of information technology | [
"Middleton Peter "
] | https://doi.org/10.1108/09513550010334506 | 2,002 | July | "AsdcXsCiMt7BiHd9T2kNIwbHVutRs/PXbhRydFf919hcABI9SsJMGHSEM2mwwabjFU+VLTWMmFvpmu3owUMYhM2EKUW4y1msjr3gKPkmd/Gp+RHgEqKKelu1/p6cRM6ZiLs1vfiXBvXu2M91U+PWgo3SHil30IKUCuJW8fWbdj0=" |
10.1108/09513550010346152 | <jats:p>The publication of the <jats:italic>United Kingdom National Health Service (NHS) Information for Health Strategy</jats:italic> heralded a new strategic focus for the provision of information systems (IS) support across the NHS. Key changes concerned the placement of much greater emphasis on clinical information... | The information management and technology strategy of the UK National Health Service – Determining progress in the NHS acute hospital sector | [
"Wainwright David ",
"Waring Teresa "
] | https://doi.org/10.1108/09513550010346152 | 2,002 | July | "kt9cXgDiMNrAktd/P2E9Ywb3w9V3sfNjZkRWVnV/r9nN3BI5QspdCXIMOkmw06Tre068zTEMFCPom0ks0cMQgO2WBeKxzVC0ijLopBgms4a/eRXgGiKKO4Cn/IjeBh6p5JsxvfiaB92vRMOlFRZWi8/AWq11wIKcAMvSVT8TPjI=" |
10.1108/09513550010350508 | <jats:p>Competency management is an idea that was developed in the private sector and transposed to the public sector during the 1990s. First this article examines the concept of competency‐based management, its claimed advantages over traditional approaches to personnel management and the problems associated with its ... | Competency management in the British civil service | [
"Horton Sylvia "
] | https://doi.org/10.1108/09513550010350508 | 2,002 | July | "ku1MfwniGr6AmtdVX0md60f1R4xbM7PD6l82NNf+s/3MOBJZGsJckHCAMmuaEKXjOU3pDDOcmN9s8sgp4EEIBeWUE8G+z1WuiLE4IJAmMlStmQTisJG6+5gr/JoNJg/Z/+MFfYSUh0ljxN/lRz9GgY3MWqlvwIaUDOpW5bXbJjM=" |
10.1108/09513550010350869 | <jats:p>There has been a global phenomenon in public sector management which advocates a paradigm shift from administrative to managerial values. Governments have been able to put an ideological gloss on managerial strategies to suit local political agendas. The spread of this policy, where public servants have their r... | Managerialism in local government – Victoria, Australia | [
"Van Gramberg Bernadine ",
"Teicher Julian "
] | https://doi.org/10.1108/09513550010350869 | 2,002 | July | "iG2cThOgHj5IEsf3f2mZqx/nVsVXl/OjIl9iIHf+9s3usBs9E4fMWSKDamswUbTrsQ/Vjb+8kLMIutmNwPmsBP+UneAcZ1imA7lA4Bcmtt+FXRyi2IErNyAOrEpLZmeZ4/MV39i2x31CVJ/nFjdWAo3MHAl3VZG0CLq2x6HabiA=" |
10.1108/09513550210419573 | <jats:p>The NHS is largely dependent on two groups of professionals – medics and nurses. Recent government changes support the development of a central role for management. The impact of these changes on the roles and relationships of those working in the NHS must be understood in light of the structures already in pla... | The effect of new public management on intensive care unit staff | [
"Kowalczyk Ruth "
] | https://doi.org/10.1108/09513550210419573 | 2,002 | July | "gHhMXIqmELLAGMV1P2m94yXnQ4V3N+PhZ1cmTiv+ev3F2BpZcsNZmDaFImO0E7HrWh7c3Sm8gHdoYmip1NWIBO21CaGez1CmG7F4oJk2M9OncRTjupAWf6im/IpdBwqZJ8s1udigl/023N9lFJMWM4+JWi1mw6O0CLrwhfMfOhI=" |
10.1108/09513550210423361 | <jats:p>Recent developments in performance measurement and reporting systems in the UK National Health Service (NHS) have created new challenges in costing health care services. In particular, the introduction of the “National Reference Costing Exercise” (NRCE) has substantively changed the way in which health care cos... | Challenges in costing health care services | [
"Northcott Deryl ",
"Llewellyn Sue "
] | https://doi.org/10.1108/09513550210423361 | 2,002 | July | "kn0NTknjEIqBCFP3L0G17ybdx6BXs/PjblRzBrf+dxzE3Bs9ekJcmTYMKEH1wKTpXtz5zS2cEF/IonmpwUEAqc2VkKeWzVi0DrTiJJFmtoSlORXoIqSCf7C0v8oOJjaY94s1vfSCj9028N9jUy+UCs3EmK13W5KVTeKWHzc7Xmo=" |
10.1108/09513559410051318 | <jats:p>Reports the results of a study carried out in Tanzanian public
textile manufacturing firms. The purpose was to examine the roles
performed by middle and senior managers to enable them to carry out
their jobs efficiently and effectively. In addition, the study
concentrated on manufacturing management practices a... | The Role of Senior and Middle Management in Developing Countries | [
"Msimangira Kabossa A.B. "
] | https://doi.org/10.1108/09513559410051318 | 2,002 | July | "gFRsTIniMp7A6LVXf2Cdh0bXU+HUM/PtRllzWRf+tN1l0BkdE4DNHDaGqyOwwaTjUV/wjDGNmBtu8Wyo8EwaBOUWg8AarlCsibNs4Ms2PtShyRzoUsOjL9gnvtpdRS6YN9E3tpCX1mRGzZnlAif2AI3HWivuQoL5LCvWnZEfZjE=" |
10.1108/09513559410051345 | <jats:p>State‐Industry interface has always been a subject of debate
because the role of the state in relation to industry depends on the
economic philosophy adopted by a country. The two extreme economic
philosophies, capitalism and socialism, have their own limitations. Once
Winston Churchill observed: “Capitalism is... | Privatization in India | [
"Mishra R.K. ",
"Lateef Syed Mohammed A. "
] | https://doi.org/10.1108/09513559410051345 | 2,002 | July | "INtYXBCkClrQKsd3fU49e6LVQod2M/P7fFtzfRlu6t3MlEoNatLY2/oUqkhQUKTr0grRATOsGNVtor2sYfCOAs2+seAIJFCuCRhI7BC2PF2BTR5i84KBd4ziPEsdBDSYg5oVvYiEh/xulF9pkSK2ooXuGiNrSrMkSDuUhb47ZxQ=" |
10.1108/09513559410061713 | <jats:p>A survey of Scottish local government IT managers confirms the
existence of systems allowing modern decision support systems (DSS) to
be successfully exploited. Extensive in‐house software exists across
departmental functions indicating significant internal expertise. IT use
is inversely related to managerial l... | The Use and Development of Information Systems and Technology in
Scottish Local Government | [
"Donnelly Mike ",
"Dalrymple John F. ",
"Hollingsworth Ivan P. "
] | https://doi.org/10.1108/09513559410061713 | 2,002 | July | "kNZcTkDm0H6BsNd/12qfIwf3F8dzN/PnbE1SZ1f9/tXMERIdUsIMCjYnI2Hw0qbrcw+1SDEMmDPou0mI18HYBO2UiOQQS1mujr9IIDgmN3eheRngCoKKP9iP+BgOJq6d47sVvfyehXRfBNfnEqaGgs3lCql2UJKwCOtW15Wbdjw=" |
10.1108/09513559410061759 | <jats:p>Examines the concept of “empowerment”, and its implications for public sector management. Argues that it is not a single concept, but rather a cluster of concepts. Offers a typology of the different approaches to empowerment contained within this cluster, and details the issues that these raise for the manageme... | The Language of Empowerment | [
"Osborne Stephen P. "
] | https://doi.org/10.1108/09513559410061759 | 2,002 | July | "kt1cfIqmHh5AFtd3f2gxa073Q8VRs7PhbFNyRBP/9typ0BocWgFdm2CDKqtxAqSvkF7xjzuMmKeM900lwErIIO+WheA4b3CsiLtgKJG2NtaNGRzgwKKufwDjLoo8Bg6Z59skntQUw312VNPnEjUWoo3M2ih/0oK0CHJUVbdeJhM=" |
10.1108/09513559510077788 | <jats:p>Despite the rhetoric of new public sector management, criminal
justice agencies in England and Wales are still driven by a political
agenda. Initiatives, such as the setting of targets and increased
efficiency objectives, can be over‐ridden not only by reversals of
government policy but by clashing agency polic... | Criminal justice managers: setting targets or becoming targeted? | [
"Nash Mike ",
"Savage Stephen P. "
] | https://doi.org/10.1108/09513559510077788 | 2,002 | July | "kE/YbImiMtzBWtf3J2m/swrnRMlVN/PjblIyYVf9/t3O1BL5BsDYWCKDOmJwEaTrsQ6lDDOskFPI4EmtwFnwLf2eA8A5x3C+qLGwanMiNtStiUziqoGOP6CAvItcBk3Yq8MRWMKWh11nlNfnAFZwA83B3r99wLO0COL2ZeDVLjU=" |
10.1108/09513559510088533 | <jats:p>Focuses on the problems of transferring western models of
management to other cultures with specific reference to the UK and
Egyptian technical education sector. Using Hofstede′s framework, a
cultural overview of UK and Egyptian public sector education principals
is provided. Reveals substantial cultural differ... | International cultural differences in public sector management | [
"Brown Andrew D. ",
"Humphreys Michael "
] | https://doi.org/10.1108/09513559510088533 | 2,002 | July | "hl1IfQjkGp4IksdX/WkdWwfXwmFft+PDYF92WFP+vN3CUFodG8LMWGKGYsN8U6XjmQ/hDbGMiNdMMkws8EW4hO8dBeGaL1CsgPV/aJsyNsCpjRTokpKqN5ipvAqcRKaZ5+M13voXh9RGwBPjBq+mgo2EWg9vUID0CHrXpbdaRjE=" |
10.1108/09513559510088551 | <jats:p>Traditionally, the effectiveness of the senior officials within the
public sector has been disproportionately associated with task instead
of people‐related skills. A study of 74 senior managers within Indian
Railways, over three years, has revealed that managers, in order to
become effective, not only require ... | Management skills and senior management effectiveness | [
"Analoui Farhad "
] | https://doi.org/10.1108/09513559510088551 | 2,002 | July | "itBMXADiOp5AW9d3XyuZv9fnAoNWE/vh5lV2LNf+9N3uWBid08bI2CKGYyOxUKXvNh40SrOciL1s9cgo4GNqBeeWD+C6j0WmC7XE/JAmO9CpWVXiUuKfNYgLvkpPZY6ZppsVP570121CBNPhAqfmkozEGilnUIK0WGJWhf0fYr8=" |
10.1108/09513559510103175 | <jats:p>How can education service managers, administrators and teachers make educational instruction more effective? Can concepts fundamental to the total quality management (TQM) philosophy be applied to teaching? Just as managers often buy the most advanced equipment but fail to integrate it fully into their producti... | Applying total quality management to educational instruction | [
"Babbar Sunil "
] | https://doi.org/10.1108/09513559510103175 | 2,002 | July | "EFBYXAjiH17AmfdV/WOd2xfnkuRUM7NnQkVUdJP+5BjOVFFdGsBIGyoG64PXQ6SlmQ60hbmsyEPu8+hs7EC4G+UUM6HajVXmiL4q6IA2e8WlCQnoEhO64ZiZ/hKsQpuY7481vrDT1zRHxJvhVDcUgo3BQix/UhBUTE7SjZGbRjU=" |
10.1108/09513559510145764 | <jats:p>Arises from a concern with the relationship between providers of
management education programmes and their client groups. Addresses two
issues: what the author considers to be the core requirements necessary
for the design of effective tailor‐made management education programmes;
how this approach has been affe... | Designing effective management education programmes | [
"O′Donovan Ita "
] | https://doi.org/10.1108/09513559510145764 | 2,002 | July | "kF1cTAqmNB7Bi/dX/UoVWwX1Qslds/PBYlh6VVf/9p3ICBgdUkLIm2qHakf1QaTnmg/9DbGMmAe29k1tREX4oPOUA8Hbj1GsCTHsAICyJ+WNiQzikqSoNxlB/kocRYuc59kV/vDXh+RmBRthAmfWoI3GWglvWIP0THZX1b7bVjE=" |
10.1108/09513559610109439 | <jats:p>Considers the inclusion of environmental policy dimensions into strategic development planning for the coastal environment of Barbados. Coastal zone management forms one aspect of development planning in Barbados, focusing on strategic development planning within the coastal environment. The environment and dev... | Environmental policy and management in Barbados | [
"Khan Jamal ",
"Alleyne Samantha "
] | https://doi.org/10.1108/09513559610109439 | 2,002 | July | "RWYYTtOmOLrAqVXXXWk9awbPRHp3IbtTcDVie1f09tnM1VhZEsTZWXaLGkXxw+Tr0A7UDTeMGM8k5U2N4WoYFumUBXQ4xljtAL5gKP+mJtSFWRwgEobsv0mhphoaBK6Yw9sVfhzHxehCZBvvhrF2qY3lmqFvSKokTCLUhfBbFik=" |
10.1108/09513559610119537 | <jats:p>Since the 1970s public services throughout the world have undergone significant reforms in terms of structure and personnel practices. In Australia these reforms have concentrated on the introduction of affirmative action and equal opportunity programmes, the revision of selection and promotion procedures to re... | Public sector reform and the long‐term public servant | [
"Dann Susan "
] | https://doi.org/10.1108/09513559610119537 | 2,002 | July | "GP1cTaiGF5zwAo91P0od+xfnQs4V87PB41NxTnf/9/3umBsYVkBMmDKH6mtaELWrcQ/kzrMMmOfsttksoHOABf2cA+G6D1SmgbkYsLsmPte9GUbAIBAiN6Cq7Np7JIW5poMpMFSUx03GxZ2mAhtWAszm8I9vVJLUSPLX1fdbZjI=" |
10.1108/09513559610124441 | <jats:p>Reports that transfer of ownership from government to private hands is touted as the only way to eliminate inefficiencies in the public sector. Argues that the alternative approach ‐ increasing competitive intensity through decontrol of restricted industries without changing ownership to private investors ‐ is ... | Competitive intensity and technical efficiency in public sector firms: evidence from India | [
"Ramaswamy Kannan ",
"Renforth William "
] | https://doi.org/10.1108/09513559610124441 | 2,002 | July | "OPtcbhmmEBrAy4ZXP14RWwbVQMV2kbPrDltxfFfvd+2s1FidWoDbGaqQK7FEUaTL8QzZSTG8mJ9Ipjmt8fmwAfeerUE6TljqCDkIaBKmP02F2QuAE4OkP8yipUofBoeYpoIVlICW03R+FJtrAwOWAozGGpJtdpJUSnL2hf8eViw=" |
10.1108/09513559610124487 | <jats:p>Observes that there has been considerable recent interest in evolving forms of network organizations, and notes the suggestion that organizations are developing increasingly fuzzy external boundaries as ongoing relationships with external subcontractors are developed. Identifies a number of network models that ... | Linking external and internal relationship building in networks of public and private sector organizations: a case study | [
"Palmer Adrian "
] | https://doi.org/10.1108/09513559610124487 | 2,002 | July | "WfFsfojmlnrwWtf/TWgZGw7vR8ZUE9HjTlN6RRf//l3AFBxdesJdGnaFGmk0R7Trkk73DTmMiKc0qsWN80HIxPwWg+W4n1WmCHVqKNM2t82FeRWg0oSWMcSdrtoLRGSYvNs13xCHA+g2xBtpIvZ2Ao/H3iHt05GiSPLW1NFbAjE=" |
10.1108/09513559610146375 | <jats:p>Attempts to locate the legitimatory nature of the discourse of quality in the wider context of prevailing ideas about the role of government in the promotion of social welfare and how public service organizations can deliver quality services. Elaborates on the prevailing conventional wisdom underpinning the “Ne... | Evaluation, learning and the effectiveness of public services | [
"Sanderson Ian "
] | https://doi.org/10.1108/09513559610146375 | 2,002 | July | "EG1ZfiimCh7Auvd3f2mZSwv314JUkzOjelNyNHP/99zuFBtdGkJc0WKDblvRUaTjkk/lTaO82EcslkGt4RCYD/6FB+I9J1CsmLmAONNitlWFCRTg2IKueCAL/EoNJofZw8M1ntC2n01nxN9mDzQWo42Iyil3cIK0TPpXRTVLBjY=" |
10.1108/09513559710193336 | <jats:p>Pressure for reform and change in the public services will continue irrespective of the political composition of governments. There are many interrelated pressures for change, some of the key ones being the need to contain public spending (to under 40 per cent GNP?) in the face of ever increasing global competi... | Whole system development ‐ rethinking public service management | [
"Wilkinson David "
] | https://doi.org/10.1108/09513559710193336 | 2,002 | July | "mk+UbgumE85AmMf3P0m1RwD3RoVXl/PrbldyLFP+9t3O3BN5h8DaWy6HimNQQKTrUg+0jDMsmFOI9t0u0HOcD9mfjeA4T3S8gLFAqLtmtF+FKVzg6IAqe4CDvApsBo+Y4bsxk+SUh/3WNZdnBjQWgk3AmCtl7YK1CLsVVcZbLjw=" |