DOI string | abstract string | title string | author list | URL string | year int64 | month string | vector unknown |
|---|---|---|---|---|---|---|---|
10.1108/09544789410057827 | <jats:p>Links the role of work study to TQM and argues that work study methods
can play an integral part in TQM. Argues that many TQM programmes fail
because they do not have measurement techniques in place which TQM
requires on an ongoing basis. Suggests that work study methods provide
necessary tools and techniques f... | The Role of Work Study in TQM | [
"Brown Stephen "
] | https://doi.org/10.1108/09544789410057827 | 2,002 | July | "xthYXAgis96AiNV1X2+V70zX9INds5NbQlV01JX/9JzEhBodS4DMG3yO+yNR4KXjCA91gYGMiB+us+5kYGuSzeWUEeHQr1msCr9MoIB2I9ShaZziEjK649gx/5bMBpvY7+8VffiXni1CxM9xAremiI3GQC1vS5PwBX7WhNMbdj0=" |
10.1108/09544789410062713 | <jats:p>Discusses the current confusion over the meaning of total quality
management (TQM). Failure associated with TQM implementation is often
due to the failure of managers to introduce it effectively. TQM is being
demanded by customers, even in public sector and non‐profit‐making
organizations; it is a global and un... | TQM: What is Wrong with the Terminology | [
"Zairi Mohamed "
] | https://doi.org/10.1108/09544789410062713 | 2,002 | July | "0thcfQGiv16QmfN1fwKV+9TfV5d0E7PHRh1WVJH/4N3MBBsdG8DcW2qGvuPZYabHGo55ibGcmNcu8mgtYEaoBeWUI+Har1WkCrmIoJA2J9SFCxbiASCK8xgOvJqMQquc/5M1/LCShqxDlEuhUjeEio3kGC1/UiIwTH5WpLUbRj0=" |
10.1108/09544789410062722 | <jats:p>Retail and distribution is the most customer‐focused of all industries.
Companies which continuously research the market are more likely to
succeed. Discusses reasons for the continued success of Marks & Spencer
and J. Sainsbury are discussed. Quality concepts must be rooted in an
organization, including ex... | Quality in Retail and Distribution | [
"Macdonald John "
] | https://doi.org/10.1108/09544789410062722 | 2,002 | July | "QtbcXZiysl6QSKd3F2Id+gbdR8dXU4FpTl1SdZH3t/3NlBo/U0DcHy6Qq2v1IKSrco5diTOcnlfs+Wgs9FL4TeWUm+Bi71HWgPoo6Ik2dtSZ6RWqcSKIJ4i3vMiMRrvYh4s1HOiCA11C1IvpAy+Wgo3E2o19QLEwTzpW1NwTDjg=" |
10.1108/09544789410067899 | <jats:p>A shot in time appraisal of the development of TQM within a relatively
small manufacturing unit (100 people). Details the unit’s original
position, what methodology was used and who took responsibility for the
implementation. Details the benefit gained by the exercise and a
perspective from a team of people str... | Total Quality Management | [
"Shields Malcolm "
] | https://doi.org/10.1108/09544789410067899 | 2,002 | July | "0JrQXIgit97AiMf3d2sd+2bV1FbQM5O5SgE2cZH15tnk1BodWsBOCWAIu0v0oKbrsE/ViDms3Efou+ms4XigReUUseH77VCuGrRYoMBme9yhaZyikSKKI9j+/JqMB7vY/tM1H7iyljVHxdvtAiOEgo/K2g19UZLwROtWXbMbVjo=" |
10.1108/09544789410067907 | <jats:p>Examines what can be achieved with a focus on total customer
satisfaction. The supplier is a customer, the next operator is a
customer etc. The customer chain is reflected from supplier to end user.
World‐class manufacturing was introduced in 1988 and had resulted in ISO
9001 certification from an accredited no... | Quality Paradigm | [
"Cooper Robert "
] | https://doi.org/10.1108/09544789410067907 | 2,002 | July | "0JRYfIomuV7gBOdR12s1+2TdVeR3s/M7QVF6VzPvpvnMkB+9EMDcm2yCmwvxk7auEQ/VibGMzEcu+umtcULoBeWdCaAA7FCcCr2SqJg2Z3SheRTkMDKSDcj6vNoNAr+I/OM1nMqTlhzTWNNpByaWgs3ByApvPxIxTHJWnJ8aNjs=" |
10.1108/09544789410067916 | <jats:p>Explains why International Training Service, a human resource
development consultancy, decided to work towards BS 5750 and how it
achieved registration to BS 5750 Part One across all of its six sites.
Covering aspects such as time and cost involved, also describes
resistance that had to be overcome among consul... | BS 5750 – A Logical Step | [
"Conway Tony "
] | https://doi.org/10.1108/09544789410067916 | 2,002 | July | "wnoUfYMGux6AjId1X0aV5wTHhsd/m/OpZlN2fVP9tJXkkRLUcspMEnSGK0v1gaLrGI+dDDGsjAeqdupswFlaBXUcleScz3mujrfoKJj2T/iBaTegkqaIPZg1/JK8BDOd0rMdnUiUl9nyxZPjBg4CE83G6g9vRZLRHtL+obuTJjs=" |
10.1108/09544789410067925 | <jats:p>Highlights the significance of organizational structure in some typical
UK manufacturing firms. Features current research at the Sheffield
Institute of Work Psychology, University of Sheffield. By determining
structure, senior management is creating the backcloth against which
decision making, communication and... | To Restructure or Not? That Is the Managerial Question | [
"Staniforth David "
] | https://doi.org/10.1108/09544789410067925 | 2,002 | July | "mHF4TADiMtqgyMd3V2md/0bvR8dUN+P5Zld2anfutd1MkB4dW4BNmD6GumO0QLyr1E3ZTDGMkh+oyUyp8NVYjOeUA8Ga732ugLNg4IE2P9ixyQTgEpKoP9i8/oqIBqmZq9s13/iEFw1GxNNhAvf2Eo3F2i1uQImwSKPWjdOZRjA=" |
10.1108/09544789410073577 | <jats:p>The first in a series of articles on “customer oriented policing”.
Assesses the value structure necessary for successful implementation of
management for quality and productivity improvement. Argues that private
sector practices may be applied to the public sector and that customer
satisfaction is fundamental t... | Quality Management in Police Services | [
"Galloway Robert A. "
] | https://doi.org/10.1108/09544789410073577 | 2,002 | July | "EvBQfKmkGJzQePd3f0mX6yb31cRWM+PjblN2YFP95l3aEBu7G8JcEmaBu1P1A6SqEw/9DTGckFeN+GwtMHLpPeQWE2D5z1SMibnaaJGmJtynqRSgGDOOLYA3vBoJJp3YqsM1nMi2A2TDRN9hR+4Wgu32Sj5v1Zq0THJXdVFaOn8=" |
10.1108/09544789510076889 | <jats:p>Part 1 developed a model called LETQMEX standing for LEicester
Business School TQM EXcellence Model based on sound total quality
management (TQM) practices. An intensive questionnaire survey was
conducted based on about 1,800 BS 5750 registered companies in the UK.
The aim of the research is to validate the mod... | Developing a TQM excellence model: part 2 | [
"Ho Samuel K. ",
"Fung Christopher K. "
] | https://doi.org/10.1108/09544789510076889 | 2,002 | July | "0NFQXYiiGl6QCPd3VWOd60Tdx+Z3k6F/Rx12XDe/tZ1MxBpdGsBMGX6AuiPdE4arFQ7ViDOU2Efp8eut8FD4bcUUk+G4zVGWmPVo6Jk278ShaxnoEzKaC4im/JqMJr/Yf4s1nvqiFzjGwduhUC+UgIXAyC1tXJa0TGJSnJGbRjU=" |
10.1108/09544789510081054 | <jats:p>The economic, political and social damage of Poland’s period as a
Soviet satellite state continues to have major ramifications today. This
is true in the area of quality management. Examines the role of quality
management during the communist period. Goes on to look at what is being
done on the quality front in... | Quality management in a post‐socialist society | [
"Nicholls Richard Floyd "
] | https://doi.org/10.1108/09544789510081054 | 2,002 | July | "EECYXaumuw6ikLdWX2cV6wr/NZU8c7PrNFNqXXn79PzOdRpdUkDcX26O+nvckqHj8k9bjae82FeLsuZo40jabGW0EYC+pVGum/UoONL2J/WheRzggCOZf4gNvNAMRa/SgeM0nphYg3xGtZ+hIj6msoevTCp/Q6OQRFrXtZEOZhI=" |
10.1108/09544789510081144 | <jats:p>Develops a methodology, including a questionnaire and possible
statistical analyses, to answer the question, “Has the
implementation of the total quality management process been beneficial
in helping my company improve its competitive position?” Empirical
support can be gathered for this question which will all... | Is your TQM programme successful? A self‐assessment tool for
managers | [
"Ahmadi Mohammad ",
"Helms Marilyn M. "
] | https://doi.org/10.1108/09544789510081144 | 2,002 | July | "0NBQTStiN97g2Pf1H2sc+wbdRYR0E5FrThV29BP99Z1ugBA/UsBcGWSEu2XTMabj8c79yTmkmBfqv2nt8UCwBeUekuG6zVmmCL/q4JA2P8Spa53gEyKKq9q+/JqMRrvY/8s1vfKWlDzK3JvgQjc0go3Byi1/UhM5xGISjZOLVjY=" |
10.1108/09544789510087733 | <jats:p>Draws an analogy between a successful work team and a successful
soccer team. Identifies several team types which support TQ operations.
Suggests that work is evolving from reactive problem‐solving teams
towards proactive process improvement teamworking. Illustrates the
development of problem‐solving teamworkin... | The total teamwork way | [
"Atkinson Cyril "
] | https://doi.org/10.1108/09544789510087733 | 2,002 | July | "EN1MTIimsd6gkNf33y2Z+0TXxsZ1N/PzTFF03hX/tNjUnBccWsJdEXSVvmPxwazjFg6djDGM2Afs82ysd1nQheUeA2D6zlGshb/ooJGmedWl6R2gkKK6Kpi0/BoYBbuZ/cs1n+62Nw1TwZ9lQmeUgo3GWi1vzqe4DOJXTZNbVjs=" |
10.1108/09544789510092836 | <jats:p>Having failed with one TQ initiative, a container manufacturer
realized that, to remain competitive, the implementation of quality
improvements was essential. This programme was undertaken through the
Teaching Company Scheme. The results of this waste reduction programme
show the importance of communication, ad... | TQM – learning from mistakes and getting it right second time | [
"Hollins Bill "
] | https://doi.org/10.1108/09544789510092836 | 2,002 | July | "UJhYXIomu07QifdXH2e170bfRdZ2s5v7R1l2/dP/9R38lFkdEsLcWW6HiwPxsaboEA7cjKG82kfj8mylZGa4FZUWkeCRz1CsCLEIqJCm/9SRzzagUgKa/4i1vFq9RL+Yyus9loCSlzTCgPvhAycUko2syj1/DbM0XXJWDZubRjc=" |
10.1108/09544789510098560 | <jats:p>Rover Group is the UK’s largest automotive manufacturer employing
35,000 people which designs, develops and manufactures vehicles in the
small, medium, executive and specialist four‐wheel‐drive sectors.
Describes the processes deployed at Rover to ensure that quality and
reliability are designed into the produc... | Quality and reliability through common business environment | [
"Tennant Charles "
] | https://doi.org/10.1108/09544789510098560 | 2,002 | July | "xvtAXInist7BCPVfF0kVM07fRed1M9FbRg12+dP7rLjcVFr/E8DIm2bA+mG9sISpMg7ZDbmkyEfg8mjoUUJpbeUWKUF673CWBjmoMJA2dUyhixigM6KCgdm2/pquRb64+as1nZqzxzrGxZtBRGeQgsXIXi3vSaOwDH5ynZGYcjk=" |
10.1108/09544789510103699 | <jats:p>Presents the view that total quality management in higher education
institutions, and the development of a so‐called managerialist ideology,
has led to the inevitable adoption of an approach to human resource
management (HRM) policy and practice which is functionalist. Asserts
that the criteria favoured by mana... | Total quality management in higher education | [
"Holmes George ",
"McElwee Gerard "
] | https://doi.org/10.1108/09544789510103699 | 2,002 | July | "NhwYfAniut6g2Pd1f2mB+wbnQsV1k/NhYF12MNP29vjsEBsdGkLICTqG6mNVVaWjGA+kDbmciAcs80zt5l3YjPSUmuH+j1G+qL3qKIA2PtSdiR3oEJC6s4Ch/IKMNoeZ78MFHPi1l/1jlN+jVjdGko3EXo1/fIHwBGZSpbOadjc=" |
10.1108/09544789610118485 | <jats:p>Argues that the costs and problems of quality are largely predetermined in product development and, therefore, there are limits to what can be achieved thereafter by the application of best‐practice manufacture and quality control. Presents knowledge‐based design‐for‐quality methods which enable a business to i... | Engineering for conformance | [
"Swift K.G. ",
"Booker J.D. "
] | https://doi.org/10.1108/09544789610118485 | 2,002 | July | "QulYXImimtrBjPN9XWEV467VZadws5NTThRycFHp9ZzcpBOdW4BcWGaGmUPw0abnEI/VjbGM213Ikmmt4UGYte0UoaVSxVSmCruiJPA0BVyh3RngAKCKKYu0vZqPBY+Y/7s33OqiFTzi0JtlB+cUCo+GTC1/UqIhTEfWnB+bdj8=" |
10.1108/09544789610125270 | <jats:p>Presents an ISO 9000 standard work instruction for “fun”. Describes activities to maximize the likelihood of creation of a fun work environment. Suggests that fun is a critical factor of employee productivity. Mixes humorous observations with practical advice for management, employees, human resources, and othe... | ISO 9000 work instruction ‐ subject: fun | [
"Stewart William "
] | https://doi.org/10.1108/09544789610125270 | 2,002 | July | "0NoYXigish7BCNe1VWLdI0fv1sd+E7MjZll2cpHv9p3FFRocUsBcHWKGu2v3YaTrII/93zGciI+s6kys41BwFe0XAoH9z1WMibjoLJE2cNShKwSi0CKdIcg4vJKNZZudXts9nbCEF0xu1J/hBi8UAs+GnAx/d4PkGm9WzJObQjU=" |
10.1108/09544789610125289 | <jats:p>Presents some basic systems theory using an amusing scenario. Centres on the Deming imperative that an appreciation for a system is an integral part of a system of profound knowledge. Clarifies the meaning of “appreciation” and “for” in context. Concludes with observations gleaned from the scenario and a challe... | Appreciation for a system | [
"Hoare Clive E. "
] | https://doi.org/10.1108/09544789610125289 | 2,002 | July | "QnwYf4KiqtrAmNc/XWmVYwTn1sJct6PBcldQVLHu9t3mEFtda0NNXGYWO2n1YKTD0E51iyOsyuMgqu0lwFBchv2WCsJ1a8WskLvQaNg2Mt2JMRRA2qCuexgJvoqsBtqdj/s1n/bQn2RyxNd7pih2I03OHChn04ICSfIc4TsbBr4=" |
10.1108/09544789610125324 | <jats:p>Notes that the seven basic tools of quality management document flow analysis, cause‐and‐effect variables, and linear patterns of process but that in organizational systems composed of human beings, data are not always regular, or logical. Comments that the real world of work does not usually provide black‐and‐... | Measuring quality with fuzzy logic | [
"Abbott James E. "
] | https://doi.org/10.1108/09544789610125324 | 2,002 | July | "0thQfYjint7AiNO/X2CNe0bXR4RUM+NhRlV6VJH99txuFBMdQ4BMWWaWPkvWAKSvGE7djRGcmg8Is+oo5Wv4Du2Uk0HyjVSuiP0wYJA2cvSlaRzgEiKO64gc/ZoMRp6cf883veCKh6xmVMvhJrMUgI3GSil/U4K0DHvU7BOZRhc=" |
10.1108/09544789710159416 | <jats:p>Provides a case study of total quality implementation at a company which designs, manufactures and installs safety and control systems, employing over 1,000 staff worldwide. Reports on each stage of the implementation, noting the involvement of a university in the cultural analysis of the company. Claims positi... | Total quality in ICS | [
"Shirley Bill "
] | https://doi.org/10.1108/09544789710159416 | 2,002 | July | "UNlYbKgiu1rwCNdxNWdV4wbnROdxs/N5ZlF2dNHntp1skBsfOsBcWG6G6kv1k6arMA/9ibE0iEfo82hs41DolOUUoUGyz1WmCrWSqJgmd9ShaQSqEKKaH8iyvJqsAb+Y/o81nOiSlzziTNvpBoeUgs3Azg5vUrIwHmZXvQObdj8=" |
10.1108/09544789710165590 | <jats:p>States that change management is a continuous process for organizations wishing to keep pace with their ever‐changing marketplace. The pace of change is faster today than ever before, with the prospect of staying that way for the next few years. Describes how change management is non‐linear with no clearly defi... | Creating lasting change | [
"Moran John ",
"Avergun Amy "
] | https://doi.org/10.1108/09544789710165590 | 2,002 | July | "WPkQXYCi997AmNf1d2C//wbfVcTVN/PhZlVSR/H95t3E0BNVU8BcCGqPv2nwh6SrmA7dyTGs2Mdq+01sUexYZO2UAUH4z+Gsir264NE2Nt2F6RTgoiCKYpiv/5LtAt6d5vM1HuCcgzxC1BdhAjPWgo/E3Al/VrKwSe9WxbETZjk=" |
10.1108/09544789710169019 | <jats:p>In Europe quality systems have been adopted successfully in many key sectors. Particularly, the ISO 9000 series of standards is applied widely. Research institutes are now showing an interest in setting up a system. It is an opportunity for them to not only to improve their performance but also to reach a quali... | Establishing quality systems in research institutes: a progress report | [
"Pfeifer T. ",
"Wunderlich M. "
] | https://doi.org/10.1108/09544789710169019 | 2,002 | July | "RJkYfIqmv17BjPN1f2P1cwbVxNVdt/N/Tn12cNPs9JxM1BtdU0DcGW6cq0vxk6blEg/9ibEcyA+uoGjk4lWwMNUWMsPwjFW2mL2KaIB2N8WVfZXCEAKeB4i8/ZgMBK+a7Is1nIKSl3TmVd/wBncEgo/DTA1/UZKAQHdWmV8aRjM=" |
10.1108/09544789710169028 | <jats:p>The first step in sound business management is to realize that accounting reports complying with tax rules are improper for profit control as quicker and higher frequency reporting is a must together with a different kind of expenses filing. The second step is to choose, for controllership purposes, between abs... | Using improper costing methods may lead to losses | [
"Esculier Guy G. "
] | https://doi.org/10.1108/09544789710169028 | 2,002 | July | "QtNcLNHgu3rAw0d3d3KdrwTd3cBeI7N7ZlFjIxfP/9TMkVgdIsPMWL6CK0F1x7TrrYs7wTmcGpfOKmxlUnB6Pd+WkHC4zkiMKPjsQbow99Sl6QvoQgKNeZgwvpKcBxPdk7k1v8Sepn5o0ZvpUk7WEgXlCohuUpOwVEacLJsLVgQ=" |
10.1108/09544789710178541 | <jats:p>Looks at the development of producing organizations, stretching from the earliest sole craftsman through to the modern day. Notes that “two‐dimensional” organizations have evolved over the last 200‐300 years ‐ the dimensions representing hierarchical and process elements. Suggests that a third dimension ‐ inter... | Some thoughts on the dimensional evolution of producing organizations | [
"Duffin Murray "
] | https://doi.org/10.1108/09544789710178541 | 2,002 | July | "wNZEfIDmNvrAztf33Wi9u+XnU8N0N/PZblN0Z1fv5tnNkB0dc4BZnGaGOmvwALTj0A54qDmMmJ8Es0wh8Gl6ZPUWC8BY71WuC79goNI2N/2baRygkqIaIZiYvFoZB8iQhNs1n/KRg8xCxV/xA6/WAo/C3g1rw4IwRLPV1dEaFjk=" |
10.1108/09544789810197756 | <jats:p>Managerial resistance to TQM is a function of opposing principles, which emphasise expert knowledge and experience, realism and the importance of individual creativity. Ignoring the valid points of this opposition merely drives resistance underground. An open dialogue on first principles is both necessary for s... | Why managers oppose TQM | [
"Feinberg Samuel "
] | https://doi.org/10.1108/09544789810197756 | 2,002 | July | "AnFYfAuiPt7AiPd3fXwRv17fVYdcM7OjZll2dRHv9P3N1Ft/M4JJGGaMs2tRMKXrkB9VjrOMmkdI8m+sdX4wTuUUCqGYh1HkmrEIoNE2JtShe4zgMIGqY4gmvsCsBvOY4/k3dKCylizGlI9lBie2Ip2MEC1nVJM4T/oXlRMfdjw=" |
10.1108/09544789810222621 | <jats:p>It has not been enough to include “quality dimensions” into a product or a service and expect the outcome to be world‐class. Total value signifies a set of multidimensional measures towards realizing a competitive product (goods or services) that the customers would like and are willing to pay a premium price f... | A method for measuring total value towards designing goods and services | [
"Prasad Biren "
] | https://doi.org/10.1108/09544789810222621 | 2,002 | July | "4tRZfhmmLFiAiMfXX2IV2iZfR/DVM7NjRhV8sdX95vzvBHo9a0JUmHqQucU9gbaD0N59STmcmsfs+WmhYUnobcWUiaDw7liEAPqg6JC2NuypK5VgA6COJ9gurZqfBb7a3+M1PurDDSrTxJtlRyaWgo3Hyil+UpOoDHLWvJ0KFj8=" |
10.1108/09544789810231243 | <jats:p>This is a case study of a Canadian privately‐owned manufacturing organisation having about 200 employees that embarked on its quality journey about two years ago. Their choice to continue their quality progress beyond ISO 9001 and to adopt the TQM approach is also described. The details provided are accurate an... | ISO 9000 or TQM: which approach to adopt ‐ a Canadian case study | [
"Laszlo George "
] | https://doi.org/10.1108/09544789810231243 | 2,002 | July | "ktVYXYgmv57QCOdxf2Odq0b3w5d1E/N7RhFydHHtrp1clBsdWsBcSHaEukP1sIaHEE/1iDGcmg+o++3t4H74xe2eM+m7zViGGrES4JA2J9Sh3ZTAERCYZ4i+/dqMR7+Z3+M1H5CyNzzDXZupB2YUgo3EzA1/FJLwRGJ2mbMbVho=" |
10.1108/09544789810239128 | <jats:p>This article explores the linkage between trust and quality in the modern, competitive organization. Essentially it brings out the point that quality and trust are inextricably linked with each other and that organizations should work on building cultures of trust, not cultures of distrust, for their own contin... | Trust for quality | [
"Peterson Robyn "
] | https://doi.org/10.1108/09544789810239128 | 2,002 | July | "WuhYfYgmttqgONdxV2oVa0z/RdN2s7XhZFNaRTm/89zUkRsdWkhfWSaSqmPeMqSjER5NjDGcyMdk+E4s5FfY5GSUC6C9j0WsCfmJrJg2s9Sp+RXggCCKZZgEvIoPZpPZrOs19MCWg0xD0NNhA28Eg53M3gl/U5OgTHLW7RibJj8=" |
10.1108/09544789910246606 | <jats:p>Continuous improvement groups are teams of employees with special responsibility for improving quality. This paper reports on the first 12 months of a pilot implementation by Land Rover and gives the main results of initial interviews with team members. The analysis concentrates on the attitudes of members who ... | Employee response to continuous improvement groups | [
"Hammersley Geraldine ",
"Pinnington Ashly "
] | https://doi.org/10.1108/09544789910246606 | 2,002 | July | "yPgYXIimMt7QDPd1P2id42Tfx8d2M/EhTlF0xdH/p9yckBodG8BeWXaFvk+9kqTjME/NDDG0qceo+uzp0XEoROWfgIH7z1S+jPWoIAk2d9SlGxygMiKa7Zi0/JINZS6Z/ts1n9q3x2xH3N9hB2sUgo3LTA1/TaKwCGJWxdOaQhM=" |
10.1108/09544789910256993 | <jats:p>Since they were introduced internationally in 1987, ISO 9000 standards have been criticized for their lack of flexibility, emphasis on bureaucracy and paperwork, deficiency in quality improvement, usefulness of application in small businesses and service organizations, confusing terminology and structure. As th... | ISO 9000: the system emerging from the vicious circle of compliance | [
"Karapetrovic Stanislav "
] | https://doi.org/10.1108/09544789910256993 | 2,002 | July | "gtFYXIimvx7AHOR1W2qdYw7/Q9L1M7PjTh121ZH/tLxMRBtNesLMA2KHukvxkabjAA/9DamdmMdt82hs41GaBe2Ug8HzjFUsiL0wJJGmP1Sh6RXikqKCQ8i8vp4sBy+Ix7M9FsCDB3zuxJthD6qWio2W6K1tU5MYHHdW1JdLRnI=" |
10.1108/09544789910257019 | <jats:p>In Denmark two different quality awards exist: the Danish Quality Award and the Quality Award for the Public Sector. In this paper we present the average results obtained by public and private applicants to the two existing Danish quality awards. Results are compared between sectors and are also compared across... | Five years with quality awards in Denmark | [
"Kristensen Kai ",
"Jørn Juhl Hans "
] | https://doi.org/10.1108/09544789910257019 | 2,002 | July | "EFxYfgqiOxrQLPZVf2qV6xLFRpJ/E7NjTl02fHf/tvzM8BIdGsDcmWaHugldkqTpM0/9jbk0iMdsuHmtwFHgke0eG+H4zVCuGL2oYJgmJ9StfRXgEbKef9wuvdoMRq/Y/tMl/NKSg13GVIthBDeUgoXIyi99eJMUJGIWnZfaRjM=" |
10.1108/09544789910272896 | <jats:p>This article presents the point of view that there are three fundamental prerequisites that are required for the successful implementation of a quality management approach within any organization ‐ commitment, culture, and cost. The case is made that quality management is not just an extension of other quality‐... | Implementing a quality management program – three Cs of success: commitment, culture, cost | [
"Laszlo George P. "
] | https://doi.org/10.1108/09544789910272896 | 2,002 | July | "VtVYfIGmn9qQiPV3f2KV60bXx6V0s7PxQhV0VFH/pv3HBFsfW8DYWC6C+2PVo6frkg59jTec2EfM2GlsYUboZeWUEeG4z1CEgrHa6NM2t9ShyRToIgCa6IgWvJqNRr/b7t81vuCnlyxOhM8hQi+Ugo3EWgx/VoC4TH5SnLEbVh0=" |
10.1108/09544789910282426 | <jats:p>This article reports a case study carried out in four Swedish schools trying to use TQM to improve their operations. Qualitative methods in the form of observation, in‐depth interviews, focus‐group interviews and feed‐back seminars have been used in the study. Specific quality dimensions for the different stake... | TQM goes to school: an effective way of improving school quality | [
"Lagrosen Stefan "
] | https://doi.org/10.1108/09544789910282426 | 2,002 | July | "0hxQfamiP1qAqfV3f2md6wbXw6RVM7NrRlF01NP39J1eFBsdGsJcGWaEqkOXIqajkE/0izu8yEes82gs5EeoGeWUG+H6z1GkkfVKIJCye9WpaRjoEpK6Q9gK/5qsYr/Y/8M1vvDSk2XGRIvhcnMGgI2F2i1/0KIQXHYSTJFbQjM=" |
10.1108/09544789910287700 | <jats:p>Starting in the 1980s, South America went through dramatic political and economic changes. Military governments were replaced by democratic governments. These governments, forced by a severe crisis and the requirements of an increasingly competitive global economy, implemented, in the early 1990s, economic refo... | A view of quality trends in South America in the twenty‐first century | [
"Bertin Marcos E.J. "
] | https://doi.org/10.1108/09544789910287700 | 2,002 | July | "2OEQfYCmHBrIqMdXDSmVc0X9xMR2s7PrRl1yffv9tv3k0BJ1A8DdmTKCy3N91bTjkh/piDG0CF+ocG0NYVj4BGWUieC7jlmMANEQqNp2JkyF7RSisxLKP4grrEofAKeYx6s1moiHkU1jRZ8hFj42grzk2Il1ZDtgTNbX3bkaBjE=" |
10.1108/09544789910287746 | <jats:p>There have been National and International (ISO) attempts to “standardise” TQM and quality improvement activities. Meanwhile, the success of many international businesses has demonstrated a range of “quality related” initiatives that are individually successful, which strongly suggests that “success factors” ca... | Standards and TQM at the opening of the twenty‐first century | [
"Burgess Norman "
] | https://doi.org/10.1108/09544789910287746 | 2,002 | July | "wnFYfIkmn17AiOf3fkMde4bfxoF1k7N7T1x2dJH/9LzMFBMdc8DcWWSEqku1gabrEI/lDTG8mgdg8Ghs4USoLMUUmuDyrFmkCD2goJD2L9Wl6xdiAQCKa4i+v44eBK+Yz8M1vIqHl3DmxJvxBz+Ugo2GWC1/UpJQTFJWmZFaRjo=" |
10.1108/09544789910287764 | <jats:p>The twenty‐first century has been predicted to be the century of quality. Customers around the world will demand quality. Quality will be a success factor for business, and quality means a responsible use of resources. But, will this prediction be fulfilled and how will the organizations work to ensure quality ... | New ways of organizing the realization of customer value – a new challenge for the twenty‐first century | [
"Jonson Kerstin M.C. "
] | https://doi.org/10.1108/09544789910287764 | 2,002 | July | "Vs1YXIimHlrQFNV0XUgV70bdV8D1M7dzSh1WZRP9ot3MsBkdUkDdm26Su+v9E6XjEk79iTmc2Ecs+mxsYFHYTOWUgaHwjUmsCHWyqJu2N/Sl7RXioiCKXQiuvJoMBp+YBfM1nsqEl35SQJNhV66Wgo/G3Kh+UrswTFtWzJkLFnk=" |
10.1108/09552069410053777 | <jats:p>Explores the introduction and development of Service Level Agreements
(SLAs) in relation to Human Resource Departments. Considers approaches
to SLAs and highlights four dimensions necessary for the completion of
an SLA. Stresses that Human Resource Specialists should have a thorough
understanding of how directo... | Positioning the Human Resource Business Using Service Level Agreements | [
"Tonks Peter ",
"Flanagan Hugh "
] | https://doi.org/10.1108/09552069410053777 | 2,002 | July | "El1c/QDmuj7gisf9l0id+2bnw41bM/OjZlNzVTPXkt3kGRgMckJckjKBOmtxhLThEF/xTDmciIOsuszlZED6DP2UGOB431GOir2x6Iq2VpyBeRXgQoKQe1h3/NodBhPYpssFvNiFl1VqxJenSmtWgo3Gmq1/0oH0DOPW5/kbdhM=" |
10.1108/09552069410053803 | <jats:p>Looks at the role of the GP in today′s Service and examines some of the
organizational and motivational problems which have to be overcome
before general practice can be confident of delivering to the strategic
expectations of the NHS. They are designed to raise the level of debate
for more long‐term, practical... | Expectations of General Practice | [
"Harrison Jean ",
"Burns Paul "
] | https://doi.org/10.1108/09552069410053803 | 2,002 | July | "k/1MXECiMc5AmOd3PWg9ZwD3R8Z197vpZBd2BmX95d3M+RrYUsIJmHaCqkPwUaTrW8681jGM9rfskkipwWGcBO2dleWb71iugvDg5JmmM9Sv/RzgCqKgLZivvJiOBiu5JZs1vuyIR42GUJ9lhjdWA8XAWKl2z7KTSGL0VTFbKjE=" |
10.1108/09552069410053812 | <jats:p>Describes the process used by the Mater Infirmorum Hospital in Belfast
in 1992 to achieve high quality care (seamless service), motivate staff
to deliver and measure performance. Aims of the project included
focusing the organization on the customer, improving teamwork and
motivation. Opinions of staff, patient... | Seamless Service | [
"Grinstead Nigel ",
"Timoney R. "
] | https://doi.org/10.1108/09552069410053812 | 2,002 | July | "kpwIfsjmNFrAGve1dWC96wb3x+VUs+OjakA2hFH/513vkBuZUsNeGXCEaEO1s6SpEU+cjDGs+Ffp+mip4mDpBOUVheC651S2CbHgIJA2YtSnfRXgOiGSPZh2/p4NByq57pM1vPDCF30XQNNlRCoUAs/F2iz3U7YRTHpWR7vaOjs=" |
10.1108/09552069410064856 | <jats:p>Describes the process used by the Mater Infirmorum Hospital in Belfast
in 1992‐1994 to achieve high quality care (Seamless Service), motivate
staff to deliver and measure performance. Aims of the project include
focusing the organization on the customer, improving teamwork and
motivation at all levels. After co... | Seamless Service | [
"Grinstead Nigel ",
"Timoney R. "
] | https://doi.org/10.1108/09552069410064856 | 2,002 | July | "0pwQfIBitl7AGPe3dWG96wb3x+V0s+PjSkw2BFH/513vnBsYUsJfGXCdeEO1s6SoGE/UjDG82B/o++iswmLoBOUUBWG6z1S2C7TgoJA2YtSn/RXgKCCSf4i2/JqMBoqZ/pM1vOi6F31XcZMtRD4UAs/E0i33c6aQDPpWRbsafjs=" |
10.1108/09552069510092700 | <jats:p>Describes the principles and values on which the North Ayrshire
& Arran NHS Trust was established. Presents the reasons for choosing
a culture focused on quality together with the clinical and service
developments generated by continuous improvement.</jats:p> | Generating a culture focused on continuous improvement | [
"Fraser David "
] | https://doi.org/10.1108/09552069510092700 | 2,002 | July | "csxcXaDwu9rBmPd1N2al5yb3Z8Vz89OhZVlWB1H3ev3hUQvcUslcQGaGO0OU4KSrck7djCOU7NPo+eio0GPoTMWVBah7x+CuEvHEapiy1/Wb+x3kKgCYf4i1nY6dRQvf6es1/P6YFy3GVN+gRCoEA0Wo0i13w7KwTbJwB7mbNjo=" |
10.1108/09552069510092737 | <jats:p>Describes the use of multidisciplinary project teams in audit
planning, process and outcome. Discusses the motivation and need for
reward in personal/professional settings and patient satisfaction
surveys in the contractual arena into which they have been drawn.</jats:p> | Empowering staff through audit | [
"Fleming Lesley M. "
] | https://doi.org/10.1108/09552069510092737 | 2,002 | July | "EPoVfagisN6BCNf/feo17wT1RspRs/OjbhFyBlH/5J3UrBKZCsZdEWIGK0P1YKTvGMp9TZG8mIfsuuihQmmoNV+WEed4y0CsCfiIoLA2Y9WDuR3goCCYbZx0v5qdBxOZihsH/fiWB2xjRZ9lRzrGEt/HXgt32IK4CPJWVZEbuiI=" |
10.1108/09552069510102393 | <jats:p>The next few years are likely to see the introduction of an
educational contracting regime for professional education in the UK
between the NHS and the higher and further education sectors. It will
involve all employers of health care staff – the NHS, private and
voluntary sectors, GP fundholders and local auth... | A step into the unknown? The new education and training contracting
arrangements | [
"Edmonstone J. "
] | https://doi.org/10.1108/09552069510102393 | 2,002 | July | "kn1UfIiKEBbhisf1fUG16yfngsc38/OpZV92a1vXMN3E/BpdGkPYiC6IKmP0U6DhWly8mzEEoFdMdlytwGGYAf+fGeWfz1zsiqLoUJi2z9aFKQzjqqAwPZAkvkp8BgM494s1nvCQh90mEBd3EDdGI83kWqx27qGUAPrVRbOTOis=" |
10.1108/09552069610113354 | <jats:p>Examines the extent of absenteeism and the associated costs. Considers recent guidance on indicators of absence rates and notes the difficulties in reaching a common interpretation of the advice given. Outlines the challenge in devising feedback to local managers which enables local interpretation. Recommends t... | Lies, damned lies and absence statistics | [
"Havergal Maggie "
] | https://doi.org/10.1108/09552069610113354 | 2,002 | July | "EtRGXAggl17RSZf3X2C170bnV+PRs7Pj6l82ZBXv9V3GkRoeFkNJUBaHK2f1g6TrGw85niucEJfI6WzpZnR6iPeUGPW4h1msCLNqYPi2d5Wh+Q/gQDCMJ9il3pAcRDu5o1c1PbSUl1xCRJejQs9eM43FDih31rOzDC/WRLOaej0=" |
10.1108/09552069610117954 | <jats:p>Sets out to demonstrate the usefulness of vision statements to self‐directed work teams, taking ideas from the development of vision within teams in an organization of around 1,000 employees. Considers barriers to the creation of a shared vision in which employees have a stake, putting forward the concept of “t... | The practical use of vision in small teams | [
"Hitchcock Paul "
] | https://doi.org/10.1108/09552069610117954 | 2,002 | July | "gj1EXIjiNl7gqMd312idHyb308PUM5PjZlF2SDX/t9nkURsfWkZdHGKGOmOww7SjmV4FjDEM2JZosEil4PjMZPWUAcD651GsCLC5IME2e/Wp+RyoWgCOINo0/tqsRZacptN1v/CWx6VHwZflBiNWg4/Ozi1/iIMwTOMWrblbWho=" |
10.1108/09552069610125892 | <jats:p>Introduces the 1993 Calman Report on specialist medical training, summarizing the report’s recommendations and then exploring its implications for service purchasers and providers. Illustrates these using discussions within University College London Hospitals NHS Trust and The Royal Hospitals NHS Trust.</jats:p... | Medical staffing ‐ the Calman Report: implications and costs | [
"Meadows Sandra "
] | https://doi.org/10.1108/09552069610125892 | 2,002 | July | "0tsEXqvnOB7BGsd5fUA1byb3RsB1OdPhY1lyJ1P99j3F3BtdQktYkj6DK8P2AKWuGw292isEhD+tQnqsUUKIBWeeH2KVz1C8GqDgoJhyVdCdaR7goiCuPJgm/JqMhiLo5BMRnPqUh90SRNNjA5eGE82k2qj3T7CUCDbWR5ObNi8=" |
10.1108/09552069610153062 | <jats:p>National Health Service (NHS) Trusts are struggling to determine a long‐term strategic direction for their organizations in response to the competitive pressures generated by the NHS reforms. The development of long‐term strategic direction and the methods to implement them are presenting real challenges to the... | Competitive strategy for providers | [
"Hackett Mark C. "
] | https://doi.org/10.1108/09552069610153062 | 2,002 | July | "kt1cXMKiMN7gus93N2AdbybXR8FVtbPhZ192D2d3993M2Br9WkPYGD6POmm0A6Trcs683DkUkBfIuEmt0HLAJe2XgaG6z9CmgrDopJm2NtSt+RWhSgKCP5CmvIqOBgqZ5tsVvtCeB33GUJvngDZWA8zk2qV10aIwCuL0VbUTPjI=" |
10.1108/09552069710175436 | <jats:p>Effective strategic analysis of existing and potential services requires a framework which is relevant and understandable to both clinicians and senior managers. Our work with NHS trusts has developed a framework based on analysis of services into four principal service streams ‐ emergency general hospital, non... | A common strategic language for clinicians and senior managers | [
"Piper John A. ",
"Muir Barry ",
"Stewart Allister ",
"Willetts John "
] | https://doi.org/10.1108/09552069710175436 | 2,002 | July | "Ut9cWBjiMNrBmse9PWg9awTHR8E3tfOhQ0dyr1d+ot3NzAjdUkvZmD4BOsm1QaTjUk743RmEnKfIuGms4FBoBceXhcC471CugqZoaLi2dtmv+RXgIqCKe/CmvBgORhpZdZsVvvmcB/1CUJtlQR6WA8Xt2q11Q6K8DCrUV7FbPjM=" |
10.1108/09552069710187118 | <jats:p>Looks at human resources (HR) issues with regard to the health care system in Eritrea, the newest nation in Africa with a population of 3.5 million. Notes the problems of poor infrastructure, high mortality rates and poverty. Considers the present situation and future requirements in terms of HR. Features progr... | Shaping the health of the nation: development of human resources in Eritrea | [
"Abu Omar Mayeh ",
"Tekeste Assefaw "
] | https://doi.org/10.1108/09552069710187118 | 2,002 | July | "kl4wfCCm8J7QAsd3bYk1a2LnQ+Uyt9Hr4h9zUbpPcHzG2BlYssDdSC6AS2vWA6jvWC45gCmshBNMZuy9IWK4AH0UAWa/ylL8CrF0bNa2ItW7vRTgonKadfCDvdYdBCK44xs9vJiUhvnD8X8iAi5GA48Ekq9vSaLQDDb3hbMaOjk=" |
10.1108/09552069810196630 | <jats:p>There can be no doubt that literature regarding healthcare commissioning is on the increase. In particular, documentation is continuously emerging on the innovative models which have been designed and implemented to secure effective healthcare for the future. However, the literature tends to focus on the proces... | Skills required for healthy commissioning | [
"Jackson Sue "
] | https://doi.org/10.1108/09552069810196630 | 2,002 | July | "gn9EXIKiERJAAM+1f0I940X3Q8F3M+PhRlR3A3H/sN3dvFr9QsJdAXaimmPwQKCnWg7dzSGMglfp0mip0WIYnduVhaWQz1imgrH6dZkic5aLuRDhIuCKOZi+/4qMBBuZ4pMxDviShz0XdZ9mAiOGI9/I2q12w4CUTfZVVRWZPjs=" |
10.1108/09552069810222793 | <jats:p>The EFQM model for organisational excellence is used in the health care sector as a tool to diagnose and assess the starting position for an effective QM programme. Feedback reports cover the fields of acute medical care, rehabilitation and ambulant care and contain strengths areas for improvement. Building on ... | Systematic analysis and controlling of health care organisations lead to numerical health care improvements | [
"Möller Johannes ",
"Sonntag Hans‐Günther "
] | https://doi.org/10.1108/09552069810222793 | 2,002 | July | "ln0dfoiiNN7QCNe/fWk1b0TXxkV3k5PnR1x2FHPv9B3N3BucCsbdGWSEemOVUaTvGE/Yiym0WEfu+dikUUA4JMEWJMH4z1D0A7F4vJEWNteP/RzgEjCK54AuuYocBZuZ3os1vNiex+xGQcu1QD+EAc+I0K1/WqO8DHZS3dsIdjc=" |
10.1108/09552069810222810 | <jats:p>Education consortia are now over 18 months old and can be seen as a “hybrid” between a top‐down resource allocation system and a bottom‐up workforce planning system. The strengths and weaknesses of the developing system are identified, as is emerging good practice in consortia operations. A model for consortia ... | Ready for take‐off: realising the potential of the education and training consortia | [
"Edmonstone John "
] | https://doi.org/10.1108/09552069810222810 | 2,002 | July | "kt9UfIzmsn7gysd3f2m9ewbnwsZxM/P5Z1FyZlPmtl1AUBtdGsPMEyaMKmHwQ6TjWgy8gzkMiIeOqsztwXCcAP0WEWT470GujDJs5Jq29t2BGQXocsKQN5iU/pqdhAOZ/ts1v9CWh/VGRZNzVqZKIs3HWq1/VJMUSOZfxLIbcjM=" |
10.1108/09552069810235870 | <jats:p>The success ofFunctions of primary care groups (PCG) should be considered ahead of structures and those forming PCGs need to see the links between the key health and social policy initiatives. Early influence by PCGs will shape the design and local implementation of health action zones, health improvement progr... | Primary care groups will have to be good at this, and that and the other | [
"Cooke Mike "
] | https://doi.org/10.1108/09552069810235870 | 2,002 | July | "kZ10T4iiEdzAOOf3PWk9fwHnR0I0M7vpZVVyLnf3513c2BrcEoJdmmaOKmOw06zrWl78ihEsdDfsCEyswGqMFO2fjeAZz3CkIPBY9pm2t5WduV2gCgC0PYm7no5dRqq55Ys1uu6GR+1G1Zs1AzRUg8zI2i11zaClSHrUVTFbOiE=" |
10.1108/09552069810239263 | <jats:p>The success ofThe need to develop a consultant presence on the delivery suite has never been greater given the emerging quality agenda that is occurring within the speciality. This is identifying a clear impetus for changing consultant practice and also meeting the needs of women more effectively. The article d... | Developing consultant care on delivery suite | [
"Hackett Mark "
] | https://doi.org/10.1108/09552069810239263 | 2,002 | July | "w79UTcBmEL7gCJf1Nmo9y4b3R4VUc9PhZ102Qnf9t13F2BMdUkrdG3aLSkO0QaSrH9+cjDEs2MZucGytxGPIBOcclWC6zXC2DLTooIE2O9SN6VSgKmCOPag2/J6cB6q51tMxHOiGB53GUd9lRBcQAsTE2i13ToKwDeNXRfsTaiM=" |
10.1108/09555340210414241 | <jats:p>Revisits the debate about the attractiveness of Germany as a business location and traces developments in German inward and outward investment during the 1990s. Measures, actual and promised, which will serve to bolster the attractiveness of Germany as a business location, are identified. Drawing on the experie... | Change and continuity: British/German corporate relationships in the 1990s | [
"March John "
] | https://doi.org/10.1108/09555340210414241 | 2,002 | July | "8gZYfgKmOHrsoOd33WkVcwbfxuB3M7PjdxtyeTf8981E0F5dUgpYnfKEqks+UaTr8A7frT2UAIWpuuXN4FjIhOWVg8DwrFGukPjuaVa2NtSFbQSgE6TIH2ip7MgdBiWYh+s9H5qGhVgOzRdlBy82ApXq2o93VZdwSBZWwfobHnE=" |
10.1108/09555340210420091 | <jats:p>Presents a comparison of approaches to negotiation and level of cultural awareness of international business managers in Russia, Greece and the UK. Demonstrates that although managers in the three countries are distinctly different in their demographic and cultural characteristics they generally exhibit high im... | An exploratory investigation into cultural awareness and approach to negotiation of Greek, Russian and British managers | [
"Fraser Campbell ",
"Zarkada‐Fraser Anna "
] | https://doi.org/10.1108/09555340210420091 | 2,002 | July | "klVITQjkvlqgktd33WyVe1XPx0pbk7PjdFliWTf+td3ATVAdU8JMGuSC8GP007XrkB7XDTGsCIdIui3JcEDqhO0UC+C4rFSMEPT96Nm2NvWpaRyoA4JIPJlxvMgdBHPUhMM3HriEhQxanBejlq8Wkp0Gmit3UJH0TJbV7TgaBrE=" |
10.1108/09555340210427067 | <jats:p>Presents a longitudinal study examining the attitudes of consumers toward the products and associated marketing practices of England, France, Germany and the USA. Covers the period from 1975‐2000. Concludes that there is a significant difference in the attitudes of consumers with regard to the products and asso... | Analysis of changes in consumer attitudes toward the products of England, France, Germany and the USA, 1975‐2000 | [
"Darling John R. ",
"Puetz James E. "
] | https://doi.org/10.1108/09555340210427067 | 2,002 | July | "UlCYfouiol6QILdz7WAVe3fPR8RRk7NC1lkyW1H9pdyk1Eo/U0hUm36C6UP80qTr0svNhbGmBF2pr2uJgkRIn2UWgKKCxVqckLjiaLMml9w1HRTgM6aILJyoqEo8DCDahfM9HrKQn0zS1Id5FiYWEoXm2i93RZHxSBrW1RwJjiE=" |
10.1108/09555349410050749 | <jats:p>Explores the problems of manager development within the context of the
move from a command to a free economy. Places particular emphasis on
issues concerned with the education of manager educators and trainers,
with reference to the Czech Republic. Proposes models of development for
both large and small busines... | Developing Management Education in the Former Communist Countries of
Europe | [
"Kenny Brian ",
"Trick Bob "
] | https://doi.org/10.1108/09555349410050749 | 2,002 | July | "kl0YXAKiup6A2pd3zymRSwbvhcd5F/Ph5ll6bRfv9d3AUBodUsbI2CKD+kq0A6XrsA45jbOMGBUOel1NUWzaBOWcE8Gcz1ismvnqeLpiJtCjzQyisqKYd4kt/oMNRA6cwtul/picg3xi8BNhBpf2oo+EBgh/R6H0AJbWxdGKRvM=" |
10.1108/09555349410054132 | <jats:p>The removal of discriminatory public procurement has presented a major
policy issue for the European Community in the move towards the 1992
Single European Market. Considers three questions: why have governments
traditionally adopted “buy national” purchasing policies and what are the
potential benefits associa... | Public Procurement in the Single European Market: Policy and Prospects | [
"Uttley M.R.H. ",
"Hartley K. "
] | https://doi.org/10.1108/09555349410054132 | 2,002 | July | "kG24faemuArIpOdX/Q41ejPvRMJVV+nDxBHzbTv/8vWu8UJV8sJUmTqCqkt40rbr0gLVBzG8mE/4pMmMoSm8P+WPEeQ5hVvmmLjaaLImP3+FWQaAAYaqPwgi9EguBLfYpqMh3lySr0023J8jkiYWIvvKyqt+YZFwYvpWla4WHms=" |
10.1108/09555349410068858 | <jats:p>Human labour will play a critical role in the future of Europe.
Discusses ways to segregate capital into “Mind Human Capital” and “Physical
Human Capital”. Argues that important differences between mind and
physical human capital have profound implications for the future of
Europe. Very significant trends in an... | Human Capital and Europe′s Future | [
"Groth John C. "
] | https://doi.org/10.1108/09555349410068858 | 2,002 | July | "wlAcfBrmChrwENV3zUqRUyfPVsV8E7N7ZFd3GDvOtN3H8FhcEoLYmiqEK2L+06Xr0kqVKzOMCO2qZl744FhIDuUUCeQ0TliOirpkaJ/2FtShPXzgo4KoP5iPvEEdhIeYh9M1Ptid3U9SxZdhFjfGso3/Wj12aYMgKBPWjToZJjk=" |
10.1108/09555349510096108 | <jats:p>Examines the history of the ill‐fated EuroDisney theme park.
Analyses the reasons for its failure to attract customers and to meet
financial projections. Questions whether Walt Disney has lost its touch.
Assesses the future prospects for the park. Provides a case study of
culture shock and emphasizes the diffic... | EuroDisney: the mouse that roared (not!) | [
"Curwen Peter "
] | https://doi.org/10.1108/09555349510096108 | 2,002 | July | "woBQXjNupt6Bxpf3CQSYG2bvxqlWs7cicll+fVHo5tlGECs9embYnmYWm0i1Irbrgo7vj5MeGNnMv28t4tDqjPiUgICyh0icEPjzKLu2B9WBmVSACKSMD+G5vsENA2YehfM+XJCVj9jKXEFhA3iWAuwpTKp1b5E0ThtchBkaHzo=" |
10.1108/09555349610107014 | <jats:p>The creation of the Single Market is changing the direction of trade in the European Union (EU) as member countries become more closely integrated. This has major implications for trade with the rest of the world and thus the evolution of EU trade policy. Presents empirical evidence to show that the EU became m... | Trade policy in the EU: prospects for the millennium | [
"Roarty Michael J. "
] | https://doi.org/10.1108/09555349610107014 | 2,002 | July | "MFF4X4LuKFrgltVXzUQxURfPRMR0E7F3xl0zWXN/td2O0VJ3EkTcmn6IY288kbTr0JuVJ7WkSM2opCvZY1mcruWemeKYxFP+kPhwOfZmFn6leQ6Co6boHKio7Ek+BAeYheM5PtqFnc1y3ZdhEqZCIr3KWK93ZbNxQhrW0aoGH2g=" |
10.1108/09555349610107023 | <jats:p>Many UK companies are establishing a physical presence in other European countries. This means owning or leasing property which may need adapting and will need maintaining. Highlights a number of differences in the processes used to have building work carried out by small builders in the UK and France. UK manag... | French studies: compare and contrast | [
"Johnson Alan ",
"Manser Jutta "
] | https://doi.org/10.1108/09555349610107023 | 2,002 | July | "QlhE7Emgul7oIMdXb0KVa2bfR5NRE7PrVlvzTRn9/dXE1RodU8LMWL7Fksr146TrgI7FDTEEgFf6Pu2s0dh6nO0fhcSUzXicAPTEKduyN9qfawi6g4KKLw7wvEqcJSGYgas9X1yC9tzm1F/pF2/WopXhGwVvS7HxSK/2GBgdFls=" |
10.1108/09555349610107041 | <jats:p>Compares the economic history of china and Europe over the past 2,000 years in an attempt to understand the countries’ present economic positions. Discusses how China’s political and economic system impeded the development of a commodity economy and led to the development of agriculture while Europe’s commodity... | The past 2,000 years of business in Europe and China: why Europe is Europe and China is China | [
"Jacobs Laurence ",
"Guopei Gao ",
"Herbig Paul "
] | https://doi.org/10.1108/09555349610107041 | 2,002 | July | "ZOgc3NIsKprlhtd33RixXWXJlA10d7H51lV+X3ut5P3G0ApdZuTJ2SaKg2v88rTr8wq5p6WGSP+Jrk+owUCMDj2cCOIejEO8GLGCMftyFt3hGZ2AA6KIHZjPqMIOBYCQh9s7n5KUt15mb8f7tj/WAs/LGCt1ZpJiZJvMxzs6R7g=" |
10.1108/09555349610111820 | <jats:p>An enterprise’s telecommunications network is central to successful development and implementation of corporate strategy in the single European market. Considers how and by whom this strategic resource should be managed. Highlights the corporate networking options: public networking, insourcing, outsourcing, ma... | Trans‐European corporate networks: the rise of carrier‐based telecommunications outsourcing | [
"Turner Colin "
] | https://doi.org/10.1108/09555349610111820 | 2,002 | July | "mPkcXACqktr4cld332gddwffV8f1UZ/hT1lybRff600loBrV+sbMHv6NO2msg6WL0k7XSTGMGFO4umyIQlBodOSWhMS4r0msgj2oaL42t/WBeS6gg6aCPZqPtEgcRqKYhfM1nxqdk1weRJNtg7ZCoq3G3rP2c5DwShvW3e4eNnk=" |
10.1108/09555349610111839 | <jats:p>Explores the local impact of market reform in a former communist country. Uses the Bialystok voivodship in Poland to discuss the local impact of monetary reform and the banking system, local business development, the impact of Western influences, and finally the problem of unemployment and policies intended to ... | Economic development in Poland: a local perspective | [
"Foley Paul ",
"Hutchinson Jo ",
"Kondej Andrzej ",
"Mueller Jim "
] | https://doi.org/10.1108/09555349610111839 | 2,002 | July | "UEEYXQKmnhroIJd3z0i1aQZ9ReFVF7HLMlsibXZ9983G0Ap9dkJYXyqOilJcwbTr8wjRDbW8eGSKbs3O8UjoDOWVCcAYplDuGvnqKX7mNt+leQygk4KoX6ipjlosBSSYhau8Hlyeh11+1RvzB3ZWoo/tzil1T7J0Qh7XlfDaXhM=" |
10.1108/09555349610111848 | <jats:p>Examines characteristics of successful organizations in the year 2000, and contributions of European leaders to the process. Compares different competencies of business leaders who merely travel abroad with those who settle there as expatriates for a time. Considers the environmental forces and other factors wh... | European leadership in globalization | [
"Harris Philip R. ",
"Moran Robert T. "
] | https://doi.org/10.1108/09555349610111848 | 2,002 | July | "ilgIXgGmPn6wkNX1zUilV+Xvx8J1M9PrZh1/eRL+vd3lUBofU8JPGCKGMmqwE6XjmA7NjrGMiM0sUk5N4BxIpOeUB8CyjGWsivUwIJ+2N8Sl7RSgk6LKNZg5vIoNAY2dhdE1ntiWk0xCRBPhB7/Wg49G3glnS4FwCPdX77gaQjE=" |
10.1108/09555349610124628 | <jats:p>Suggests that the population of the EU will still need drugs whether or not the EU continues to have a pharmaceutical industry. Various policies trying to control health service drugs bills have affected the drugs industry: increasingly the effects are adverse. The EU Commission is now taking an increasing inte... | Can we afford to lose the pharmaceutical industry in the EU? | [
"Earl‐Slater Alan "
] | https://doi.org/10.1108/09555349610124628 | 2,002 | July | "Ek0w/LKq89LoJ+VVrSgxf2fvREc399GrRl3zQPHc4N2F/Ap38tTd22qCimv4gqDr0oKdGQUsSO+IIEud4XgaDaWUAdSZbUrMGrPYaLvnBpSBedTgo4SZPTqKvQiuTAOc55M3t5yejdwa1VczkhZGMt3rnKZ3Q7O3AT7UVYgav9g=" |
10.1108/09555349610152636 | <jats:p>Presents the initial findings of an ongoing study into the motives and uses of the joint venture by British investors in the Czech Republic. Observes that, despite the many opportunities presented of doing business in Eastern Europe, the British have been slow to invest; the UK does not feature in the top seven... | UK joint venture activity in the Czech Republic: motives and uses | [
"Davies Eleanor M.M. ",
"Kenny Brian ",
"Trick Robert R. "
] | https://doi.org/10.1108/09555349610152636 | 2,002 | July | "ktMYfgPmKj7gAPd33WiRagT9R+d/E7d7V1tzeR/v7dbEnFK1UlKcm6bEqsL207Tr4YjDATGAub3NPi/NEVDZRM0XgMA47FH+kHzuaT7mNtGn6Qiok4cQP56gvMgdBDWIhfO//1qOp1hunB9hF29WkpXHWI11SbFwQLLenRobHzM=" |
10.1108/09555349610152654 | <jats:p>Observes that there has been a renewal of interest in the co‐operative form of business in the UK as a method of working in times of rapid economic change. Notes that co‐operative development agencies, which were established in the 1980s as a means of assisting co‐operative growth and structure, have not always... | Supporting the development of successful worker co‐operatives in the UK | [
"Knight Richard "
] | https://doi.org/10.1108/09555349610152654 | 2,002 | July | "k5/4TACmuH7ACLf332iVSwTtR8dVk7GrblPyTzH/d9XMkB4NGkDIm/aDqwv0x7TrUk7dhTOsPIWm6+2N0H3YTPW3hcR473G8gDXkKFq2PPSVWQygo7YgLRi0nspdhiS8vNs9n9iFol3WxRdnAiZWgo3NHwl/BZC1SGLfRfpbBjg=" |
10.1108/09555349710167567 | <jats:p>Features excerpts from an interview with Peter Medgyessy, the Hungarian Finance Minister. Covers topics such as Medgyessy’s assessment of the reasons for Hungary’s good performance in attacting foreign direct investment. Also considers a range of other issues such as the country’s economic performance, public m... | Trust begets trust in Hungary: an interview with the Hungarian Finance Minister | [
"Ország‐Land Thomas "
] | https://doi.org/10.1108/09555349710167567 | 2,002 | July | "kAm5X6qiShrwcdV31QiRZyKdzcITt7P7dHkyaXn9fF3O2AudRjD/2yoKAGLSYKSL86qzhzOcSP0pquoYIVAIL9+ckeQ8z1CsE/nQbhgmBNWlfXziooLoHGOluFo8BBM7g/ubG5yMhlhadP/xhz5Ggl3tmip3R6vxQebcBbr5Kjk=" |
10.1108/09555349710175261 | <jats:p>States that the Chinese market stands out both for its size and its record of growth. A growing literature identifies a wide range of challenges that must be confronted to launch a successful joint venture. Explores this literature and reports on how one medium‐sized European company, Nutrexpa SA, has successfu... | Joint ventures in China ‐ a Spanish case | [
"Blake John ",
"Amat Salas Oriol ",
"Wraith Philip "
] | https://doi.org/10.1108/09555349710175261 | 2,002 | July | "k93QXJqkt1rsiMd3HUo1fWT9xpb1F7H5RRF6ebFvrN0E0QudclLZ2KLADWLwwrTr0Mr7ARGMkRftey3sY1CJRHUWAeA47FH8EnCsKNq2XNWB6Rygg4KQLZiivUiYBKCYxvM9npqHJt4+TIdplyeWAoXHmi91WrMwRONUnD4YXjA=" |
10.1108/09555349710179816 | <jats:p>Attempts to show that environmental issues are becoming increasingly important as an attribute of the quality of goods and services. However, although firms appreciate the importance of good environmental practices there is a lack of awareness of how this can best be achieved, particularly in small and medium‐s... | The green initiative: improving quality and competitiveness for European SMEs | [
"Greenan Kate ",
"Humphreys Paul ",
"McIvor Ronan "
] | https://doi.org/10.1108/09555349710179816 | 2,002 | July | "QnZIXICmPtrAifF3X2MdY07fVfJVM7PzxhE6UBn/7X2k9RqtE0BcCz6Jm2P1Aqaj0k/dhTG828evvGmt4VO4He2Ui+S7hFHNGPEqaNOmt9yN2RjiEyKCI02FrZqJBq7an/M1XoiCl2hOxJthAye2iI/G2i1vcpNUTBPWxZwbRhk=" |
10.1108/09555349710179834 | <jats:p>Argues that corporate responsibility must span over the legal, social, economic and technological domains. Places environmental system standards and auditing in their business strategic roles and gives a stakeholder approach to environmental management with its relationship to sustainability, economic growth an... | Ethical dimensions of environmental management | [
"Stainer Alan ",
"Stainer Lorice "
] | https://doi.org/10.1108/09555349710179834 | 2,002 | July | "Vt5cfgCiulrAiFX3XWodc0bXV9BFM7PzBBd+QBH/6N3kFUotE0TcWD6Iu3H9kLSrcEt0zCmMOIemquts4104pf2VFMa45EnMgPso4JO2t9SpWQjgAoKE18iVrAqfBo7Zn/sVtMiCl4hORNch06PWio9G3ilvYpN0DMLWjbhfDjE=" |
10.1108/09555349710189969 | <jats:p>If a limited number of EU countries decide to proceed with the stipulated timetable for EMU in 1999, Britain will soon face the crucial decision of whether or not to participate. States the reasons for believing that participation will damage both Britain’s economy and its capacity for self‐government. States t... | Can Britain viably opt‐out of EMU? | [
"Burkitt Brian "
] | https://doi.org/10.1108/09555349710189969 | 2,002 | July | "kuUQXkqgqlpgluVzrWyRSjf/Z4BRM7dfdBtzfTHldd2E81JVIkrYjz52i2F0kKTrkMmdMTGOCO3oo4v44HgeCsWUgcU+7VGumJpgKPzmFFbt+Ux2o4CoPhypvMC+Ana4p/s9fxqMjVxyhb9xkxtigtw9OKh3aJPxCHLcEYo7Fmg=" |
10.1108/09555349810221853 | <jats:p>Responding to Michael Porter’s claim that “Japanese companies rarely have a strategy”, this paper argues that the competitive advantage of Japanese enterprises is not to be found in traditional practices. Rather, it is due to the way these practices are upgraded and reinforced by ideological factors such as the... | Do Japanese companies have a competitive strategy? | [
"Mourdoukoutas Panos ",
"Papadimitriou Stratos "
] | https://doi.org/10.1108/09555349810221853 | 2,002 | July | "wPbYfACmvvogysd33SmRO3fP1kZUM/HPdl1yPHfvsVxEFFodEoDcGmqQOuM4QbTj0IzRCTGMmWt0sCatYUgYZM0UB4C45FmskruCoNI2t9mhCAfiQ6aq+5iZvMoPRN2dxrs1P7CTAUxegI/zg7fmgo/mWi1vcIowTb7V1Tk7Jjk=" |
10.1108/09555349810221862 | <jats:p>Many countries in both the LAC region and Asia Pacific have large and growing foreign debts. Country risk ratios and the profile of foreign debts for the majority of these countries are near or exceed widely regarded warning thresholds. Chronic budget and funding problems regionwide, including massive infrastru... | Foreign debt in Asia Pacific and the Latin American and Caribbean region: is there a cause for concern? | [
"Strizzi Nicolino ",
"Kindra Gurprit S. "
] | https://doi.org/10.1108/09555349810221862 | 2,002 | July | "UuEYfkqqvRp5wsdVjUoVY0T/R8C1s7bZQxtybTJ/9B2M2Bk9BhjUWj4DCHd9keTrkA7pjbesmu6Mk3mNQFSZBPuVAeQ8zFC8AnOGLP6mFN2lPdzgIgDo3VypqVoegIe4g7sVVxyFhX4KFZ9hB3pWA5zf2bp3JLL2TGLOl7krPrk=" |
10.1108/09556219410055530 | <jats:p>Addresses the issue of cultural literacy and compares the cultural
learning of women and men, and of minorities and non‐minorities.
Discusses the possible effect of cultural literacy on career planning
and training. A cultural literacy test was developed and administered to
a group of undergaduate business stud... | Cultural Literacy and Business Career Planning | [
"Ahmadi Mohammad ",
"Helms Marilyn M. "
] | https://doi.org/10.1108/09556219410055530 | 2,002 | July | "omhFTQngsp60AJPzj1qVS3PlRopUE7NndldzaBf/9d3mkBgdUohNHDKGe8O9UKSrOA+kHDOMiLkuBkYp4GGYkHUUB+W8jlmMjLCpYLo2N9S5CRWhcuCoZJgZvNKNBCodxdM1v/yUh0lCzJ9gA51kmI0k2i9/QoH0SLrX7LOaTjQ=" |
10.1108/09556219410062631 | <jats:p>This research examined correlates of three career priority patterns
– career‐primary, modified career‐family, and career‐family – among 218
managerial and professional women in Bulgaria. Data were collected using
questionnaires completed anonymously. It attempted to replicate similar
research conducted in Canad... | Career Priority Patterns | [
"Burke Ronald J. ",
"Todorova Irina ",
"Kotzeva Tatyana ",
"McKeen Carol A. "
] | https://doi.org/10.1108/09556219410062631 | 2,002 | July | "g0sQXAngJtqwQPH3f2uVYw3HQ+9Vs7PJ5lUyyCb/5fxl+JoZQgdNmraGc2PcUqDr0o31TxGMiJSuR1SggGQagN8UDOWajkiHmLDo6LInN+S7SRaBUqIQdpiM7PMcBDn8hcs1P/mUh93CzZ9g3B12Mo3G3it3wIGiSKJWxPEYajU=" |
10.1108/09556219410066655 | <jats:p>Although the nature of work undertaken by managers of organizations has been widely studied, the influence of personalities of managers, particularly in the public sector, appears not to have been examined in detail. The personality characteristics of 50 senior Australian public sector managers are compared wit... | Success and Failure among Senior Public Administrators – The Key Role of Personality | [
"Lawson James S. "
] | https://doi.org/10.1108/09556219410066655 | 2,002 | July | "qujITirCPp5hGtf3f2Gdr97nRIRVk7PhZlkyAFf+/N3gmBkdW8RMWCKXYmMyUKWrMU70HjuciJdssE4J4GHolM2UAsC6y3WmCrH44pEmNtGvjUziMLDOI+AtvAJPBy+ZpfsVd6KWx21C3N/lACdGAo3GXjt/0ZP0CmNWpfOdajU=" |
10.1108/09556219410072324 | <jats:p>Using a model that defines the manager′s job as a core of basic skills
surrounded by a variable and varying envelope of discretionary tasks,
links career management to the organization′s strategy through the
coaching process. The key factor is to ensure direct transfer from the
“learning venue” to the “work ven... | Management Development | [
"Wright Phillip C. ",
"Belcourt Monica "
] | https://doi.org/10.1108/09556219410072324 | 2,002 | July | "ollcTACiNl6AStd3ViKdr0XHQMdVM9Nl4FVyJRX+9p3A0B4UUsJMGDKFMmM1QaSLGg8gzBGM2Jcu69wo8ERbJfaUM+F4jnGsCP1saIA2LsChixyg8qqILJgF/oKdYRsd1tsVX5KdwwxCxJHnwL/Wko3ORglvU4O0CKbWzPAVJjk=" |
10.1108/09556220210420336 | <jats:p>The purpose of this study was to explore the dimensions of apparel manufacturing strategy (i.e. cost, quality, flexibility, delivery time) and their relationship to style and sewing systems. U.S. apparel producers are seeking strategies that will make their production competitive to production in low wage count... | Dimensions of apparel manufacturing strategy and production management | [
"Lin Shu‐Hwa ",
"Moore Mary Ann ",
"Kincade Doris H. ",
"Avery Carol "
] | https://doi.org/10.1108/09556220210420336 | 2,002 | July | "RtMYTQimoNrAiNT3X2Zde2/Nw2H1M7F7T0Ei0z/3pp1fFBMdekBcGDqEv2OVw7TjkV38jTnEmkuqqm2t5Ug4aM0cE6SS7FmGmLZy6NIlH4yzC56iU4aKJ5ik7tsbBYuZ24M1HPiKl4bezZ9xBya2Ao3C3C1+QguJTALSnPUaRjo=" |
10.1108/09556220210424198 | <jats:p>The effect of pick density, constituent filament fineness and heat‐setting on the fabric thickness and compressional properties have been studied before and after laundering. With the increase in pick density fabric thickness, compression and compressibility increases up to a certain extent. Coarser filament te... | Thickness and compressional characteristics of air‐jet textured yarn woven fabrics | [
"Mukhopadyhay A. ",
"Dash A.K. ",
"Kothari V.K. "
] | https://doi.org/10.1108/09556220210424198 | 2,002 | July | "9GscTZiiIRrTDPDUd24901/bZSEUC/lfTkY2Y131/hz91FMdwwBVmC6F7yO107qqgo1xgXusG12rJWqo8Ek5VykcY6QSxlCWnDaAaGBgFsSjC52iIaKjpZmm4dvtaqOYijM1V/pin6zeFM9oJgYkto2p2CZPcwv5XAvQlZE/Vjo=" |
10.1108/09564239010002847 | <jats:p>The wide variety of productivity measurement methods available for
use in services is reviewed. The diversity of the service industries has
meant that each field has developed its own productivity measures which
have often not been widely disseminated due to the lack of a common
professional literature. The ava... | Measuring Productivity in Services | [
"McLaughlin Curtis P. ",
"Coffey Sydney "
] | https://doi.org/10.1108/09564239010002847 | 2,002 | July | "AtIcXAqmkt7ACtf/f2Ad+ybXQ+F1k7PrTldyhpffdNzuVBs9esBcmHimiOHxwKSrVR5/zT2MmgfI922pcGB4Dc0XhOBwz1GcDT7yILBmboynOZfgUqKSN9i3/ZwfBR6ZZ5MVnPkOR1Vf1JvnUxfWgo3FWilvU5MeDHJWRYOaVhU=" |
10.1108/09564239210011953 | <jats:p>Discusses the relationship between the distinguishing
characteristics of service delivery and the key components of an
organizational culture. Argues that in order to provide high quality
service delivery it is advantageous to develop a shared set of cultural
values focusing on service provider responsibility, ... | Cultural Leadership in Service Organizations | [
"Siehl Caren "
] | https://doi.org/10.1108/09564239210011953 | 2,002 | July | "Dt1IXIDmNrpg0Pf1XWqdb073V8BVs/flflNyFBH/otzPHR8fGsBcGGCCsvPxAaTjEh79jTOcidds+HStYkD4JO0VAaD4jUGsgrW4qNO2t9S56RWgwYKOaYi9vI4NR7abr9s0nviGlwReyNMjR65WggXD2iR3UoE2THNX5zUbRjk=" |
10.1108/09564239210011962 | <jats:p>Explains what makes a good manager in the words of the managing
director of the largest catering firm in The Netherlands and leader in a
fast growing market. In 1991 Van Hecke served 250,000 meals a day at 750
different staff restaurants. Since catering is people′s business and
management centres on people, goo... | Leading the Largest Catering Firm in Holland: A Matter of Character | [
"Rijnierse J.G.A. "
] | https://doi.org/10.1108/09564239210011962 | 2,002 | July | "g/wZTgOmPn7ACtdzR2iVr1DvBYRXF+Oh5Fl5ARH/vt1pURodAuPMnCSHqmP1MrWLGU5Z+jOciIcs6Nyt8XDobOWWAqB6L+GkAvnwYJE2ttWlnUewcrKOYegLvIiMTR+ZFvM12rKyt0xG0ZKhACY0AgRF1il/XZE0SDZWyfgbSjE=" |
10.1108/09564239210015166 | <jats:p>The service industries of Eastern Europe were subjected to serious
neglect during the Socialist period, some of them more than others.
Provides various reasons for this (ideological, pragmatic, technical and
inertial). Stresses both the quantitative and the qualitative dimensions
of the neglect. The Marxists ha... | The Neglected Service Industries of Eastern Europe: Some Quantitative and Qualitative Aspects | [
"Nicholls Richard F. "
] | https://doi.org/10.1108/09564239210015166 | 2,002 | July | "AF0aXgKmrN7Qsrf3zWiRaybXtsEcg5Hj1ltiVFH/5lzGlB4NUkbImriH2+v1E6TrcH5ZjaOMCMeO/2VJ4GjQDOQdgeCcp1CsGLVyqbrmN92jeRTgg6KYLQi3vggdBSychfO8Plgehxze+JdjAz5Wso3HTi93RpN2QJvWVdEqThk=" |
10.1108/09564239310044299 | <jats:p>Reports research conducted in 1991 among Chief Executive Officers
(CEOs) of advertising agencies, banks, airlines and large tourist
companies in Melbourne in order to canvass their opinions on good
management practices. The principles of a generative research strategy
were adhered to and a free response questio... | CEOs′ Views on Good Management Practices in Victoria, Australia | [
"Simon Alan "
] | https://doi.org/10.1108/09564239310044299 | 2,002 | July | "yqzIXInmPt5wyvf3XWmd91TPVcZXs+MrVllyKBf+9fWkFBs9UsBNnjaHM2EUQaar0E+2jT+MiBEMvn8tQGhoBOWWFKD471msg7A44JIy/sypzQSoMmSDM5AZ/soNRVuZpf81vfiQx23D0J1ni67WAo/E2q3/UYuwTAtXHfHLZjM=" |
10.1108/09564239510146672 | <jats:p>Boundary‐spanning personnel such as tax preparers, travel agents
and hairdressers interface directly with customers. In their unique
position, between the organization and customer, these service providers
market the service to consumers while they simultaneously carry out
operational functions. Both the custom... | Service expectations: the consumer versus the provider | [
"Hubbert Amy R. ",
"Garcia Sehorn Annette ",
"Brown Stephen W. "
] | https://doi.org/10.1108/09564239510146672 | 2,002 | July | "0nRITojiABrSOvf/XWCdCzXnl8BUs6HnflMyURd+9NzmuAgdc8JtGzSGOemxU6Sj1F51T7mcmQ8s7mQJYEBolf0WgOT4v1mOALdiaNA2ct2luxXgcqKCLf69/FoNJWbZj/81HdiQx0laxJ9gQyhWAo3Dmi3vcZOwTrJWRj0bCjE=" |
10.1108/09564239710174372 | <jats:p>Presents an approach for applying root cause analysis (RCA) in a service delivery system for the purpose of investigating and correcting service delivery system problems. Utilizes a methodology that incorporates and integrates RCA into the service system by combining the approach with other managerial tools, a ... | Application of root cause analysis in a service delivery operational environment | [
"Dorsch Jeffrey J. ",
"Yasin Mahmoud M. ",
"Czuchry Andrew J. "
] | https://doi.org/10.1108/09564239710174372 | 2,002 | July | "SPxITIhmk+rFuHNVHWkeZwT3UutVM+PDTlVy9BP9991MFBM/SsJNGHKGm+WxAaTrEU/8rTm8mNfP+GmtU0Eole2WoeB7y1WugL2wqPKyMtTlew3gUiGO6dixvxoJBe7f//s3n6KX12x+xJtgQ2o2Au3AnijvQrI6TkfXpREbdjU=" |
10.1108/09564239710189808 | <jats:p>Suggests that most research on internationalization of service firms has investigated how companies over time have developed their outward business operations. Finds, however, that some service firms, especially within the tourism industry, have chosen another way of handling international business operations, ... | Inward international activities in service firms ‐ illustrated by three cases from the tourism industry | [
"Björkman Ingmar ",
"Kock Sören "
] | https://doi.org/10.1108/09564239710189808 | 2,002 | July | "S1FIfoDmrn7o2rfTSWiZOyTHxuJdk5frcldyWFX/5lyEAR8dU0NdGvqAEWs5g7Trw97rDTmMiYeofy2Nc0TIBeUVgOa6jVGcAP/qKNOy1t2FaRWoAqfADZSprNoPA6SZB/M9nxqBh0Aa1RMjB/7Wgo3H2qtnV5lwJNrU1DAbBhE=" |
10.1108/09564239710189817 | <jats:p>Addresses the value definition and conceptualization issues in a business‐to‐business professional services context. Finds that results of exploratory research reveal that providers and organizational customers do not perceive value as a static concept; rather, the value definition comprises a time aspect and i... | What does value mean in business‐to‐business professional services? | [
"Lapierre Jozée "
] | https://doi.org/10.1108/09564239710189817 | 2,002 | July | "UlxIfojmAlqBiOb/XWKRSwTXR8RVs/PjdhNSXhd9483GsB4dSkJdm7YGOUlxRbSjkFz8bb2MmIdMi2whYExoje8VAeD4z0mMDD/6qNA2Vqy1LTXg8qKCaViV7JoNBrbch8s1P/iSC8USxJtnHytWAo3P2i1vU5PWTMMW3XwbFhE=" |
10.1108/09564239810210451 | <jats:p>This paper examines the current literature and trends in the measurement of service relationships. The authors present evidence from two industry studies which suggests that satisfaction and/or quality as currently conceptualized are not sufficient diagnostic tools to assess the health of a relationship, certai... | Evaluating relationships: are satisfaction and quality enough? | [
"Rosen Deborah E. ",
"Surprenant Carol "
] | https://doi.org/10.1108/09564239810210451 | 2,002 | July | "0JdofgimAlqAGObXHWgdawTXw8BVs7fhTxdy0hP/4t3elB0dekJcG2KEu2FzEaSrUxj9BRmcmYetu2TtcEHYHe0Uk+Twz1GeALXqaJK2d9ylPRXgkrKGDViG7ZoNBj7Yv8s1ntjHB3xW1JthAyAWCIXG2i1+05cUTHHWxDxbOjM=" |
10.1108/09564239810223565 | <jats:p>Market segmentation is widely regarded as a panacea for a variety of marketing ailments. Yet research in the financial services market highlights a number of significant barriers to the implementation of segmentation schemes. These barriers range from weaknesses in customer data and inappropriate organisational... | Assessing the implementation of market segmentation in retail financial services | [
"Meadows Maureen ",
"Dibb Sally "
] | https://doi.org/10.1108/09564239810223565 | 2,002 | July | "Q90IfgOmIj7AALfXbWgVIwT1B8R1s7PjXl0yJxX/9Z2G4BJ9esJMmrYCu6s1g6Tr107dDTOcvM/JymipYEjphfUeieb451CMgL6gYHImtt2tGRXgEqKCLdWl/os/DiaZh7o5nXiOzz3exJNlByaWAo31mC31VJMwTmNWFt1bBjk=" |
10.1108/09564239810228858 | <jats:p>Approaches the issue of productivity in services from a phenomenological perspective. Refers to embodiment, expression and emotion in working life of services. Discusses an understanding of post‐industrial service work and a corresponding service‐productivity culture. Presents the concept of “communities of pro... | Phenomenology of embodied productivity in services | [
"Küpers Wendelin "
] | https://doi.org/10.1108/09564239810228858 | 2,002 | July | "AtoYXACmsr7AAtS/XWidS2THU8FVk+PjelNy1FH/ttzmkBs/BshcGXCGqWvxwaSrWF5Zxz+M0YWM9uQv4GB4Ef8VAOB+j1GMiDvAKLA2fcyxaRXgkKaKL4iz/oodJHqZp/s1n/iW11VeRN9jDiN2Ag3H3Cx/y4OyDDJXRfFaDjE=" |
10.1108/09564239910288941 | <jats:p>This article presents insights on the increasing importance of services in the economic growth of Latin America and its complex evolution towards a service society. The article then illustrates the strategic role of services management in this new era of service competition, discussing managerial and research c... | Progress and prospects of services management in Latin America | [
"Reynoso Javier "
] | https://doi.org/10.1108/09564239910288941 | 2,002 | July | "WNSQfgKmkB6I2rdXTUmRSwT/R8FfhpPjckdydHd+9tzG1Fo8W0DcmDqBC61xxaSqkl6/rz2E2ucOdmWN9UzYAP2djOQ5j1iMgjeiaPp2Ms2heRWgUiOqKdCl7goaRKYZp7k1nviNl1RWxItjFr8Wgg3ETi5/dpt2TFLWxbEKDjE=" |
10.1108/09566160010314189 | <jats:p>Examines whether there are any environmental or health implications associated with the increased use of colour in newspapers, if the newspapers are reused or recycled. New heavy metal analyses of UK daily newspapers from 1992, 1996 and 1998 are reported. Lead, mercury and cadmium were found to be below their m... | Heavy metal content of newspapers: longitudinal trends | [
"Tucker P. ",
"Douglas P. ",
"Durrant A. ",
"Hursthouse A.S. "
] | https://doi.org/10.1108/09566160010314189 | 2,002 | July | "duoUTKqveRbMgDTxXWI9AUTfRctkt/tPRj9yU9mfffSP0Bmtk0hdz0aBqRH38q7qcE+pFh+MGU+JFkmHwmE4mymegdUYFFyuEbEoLLcjjkSFWQziIuKGpZiMrcqYZiqw27M536TWh/jyxZdtlYQ0ms+g2L5/M6FQCA7cHZMbHj0=" |
10.1108/09566160010321541 | <jats:p>ISO 14000 has been developed as a new international standard series for promoting environmental protection and sustainable development. Since the introduction of ISO 14001 in September 1996 it has attracted great attention from organizations in various industries. ISO 14001 specifies the requirements and proced... | A framework for implementing ISO 14000 in construction | [
"Hui Zhang Zhi ",
"Yin Shen Li ",
"Love Peter E.D. ",
"Treloar Graham "
] | https://doi.org/10.1108/09566160010321541 | 2,002 | July | "xfoYfIuiOF7gGGVdX0sdkwy9VVF1s7PLRj00YZP/973OJREtckJcWGqFukU3gKbLsA/dDLmd2EvI0k3s41WYNd2fEsG6jliEEDUKoNO2P06l+ADgEoKmQ0i4v94KJi+YH4s1VEiC12hu3JvpAkuWkI3EUClvUpN8nvJWjJNfFmg=" |
10.1108/09566160010372734 | <jats:p>The breadth of information that is required for appraising the sustainable development performance of our institutions is far larger than an economic understanding of wealth is capable of capturing. This paper argues that health and not wealth provides a more appropriate goal and measurement framework for susta... | Health not wealth as an institutional performance goal | [
"Birkin Frank "
] | https://doi.org/10.1108/09566160010372734 | 2,002 | July | "Q+4YfgKmClrAjNW/X2k9UyTPR/BXsbPzTFd7QtHu5t3GVBo9ckDbUW4Zuk31xKTrUe50Ca2MSIeAjsmp4UA4jsuUkMK5zljMGnFwLPumdlSNWR6gA5KGP/itL5oOBAaZz9sVvtjOxehmVd/h03eWqYWlWil365ulDGLUxbhaFho=" |
10.1108/09566160010372743 | <jats:p>The Republic of Sakha (Yakutia) has a rich diversity of mineral resources and produces 99 per cent of Russia’s diamonds, worth annually US$1.5 billion and amounting to between 20‐25 per cent of the world’s output. During the period 1974 to 1987, ten “peaceful” underground nuclear explosions were made in the dia... | Natural resource use in the Russian North: a case study of diamond mining in the Republic of Sakha | [
"Yakovleva Natalia P. ",
"Alabaster Tony ",
"Petrova Palmira G. "
] | https://doi.org/10.1108/09566160010372743 | 2,002 | July | "0WocXLimeBrBiXP3XWq9IyTvVP4SJ/sC1g/6S7v/jFTO0Bql0g1ZXgaUWjLfkKbmUE75FdWMBCMDJm+vyUAplDmwCMAWJEq/GrWUKPemUOCDXR7DAoeKNeiNvQ4PASqCgRsdF5pep/jyXN9501IWgc8cXSt3AabUQCLQhPEeR3s=" |