DOI string | abstract string | title string | author list | URL string | year int64 | month string | vector unknown |
|---|---|---|---|---|---|---|---|
10.1108/02635579810236733 | <jats:p>The maquiladora program is an important part of the economy in North America. A significant share of intra‐industry trade has been generated between the USA and Mexico. The imports and exports from maquiladoras to the USA continue to grow under NAFTA. However, non‐maquiladora sectors are growing at a faster pac... | Post‐NAFTA production and sourcing development in the maquiladora program | [
"Helio Yang Y. "
] | https://doi.org/10.1108/02635579810236733 | 2,002 | July | "UHGQXZOiuB74iMRXzUgRW3f/x2IzA9HbQzVzfbv7pNfOVFodOwDRn2qXCmt9g6TqEg7vrFWsmmusIi+tYWi4CKcWD+ACrFjellUyYdh3HuyhbxyiM4PMHciY7loOBKS4lpMdXpqvhDZWhdthBraWoq3STAlvZ5PibDLelboOB3g=" |
10.1108/02635579810246480 | <jats:p>Executive information systems, or strategic management support systems for senior managers, have traditionally addressed how to satisfy some predefined information needs of managers and how to help them in analyzing or solving predefined problems. They are usually not flexible enough to capture messages and sig... | Strategic scanning and interpretation revisiting: foundations for a software agent support system ‐ Part 2: scanning the business environment with software agents | [
"Liu Shuhua "
] | https://doi.org/10.1108/02635579810246480 | 2,002 | July | "pdZMTIjiOP5N2ff/3WiZAx67VW9VNdHzdlVydVdd9dDFMBAcIsBNGnaHMyiw0aTrMF+0zjHMuAs4320NYkT4HG2WJMW0z/GOhrxoqD02ZnzrvRjAOgOIKFuf+BkOB36MjbsVv5iChX1CRZ/kAmpWh4/HDYnvUaL4HmdEx7EfJmY=" |
10.1108/02637479410052280 | <jats:p>Management education is a vital component in the training process for
all building professionals and increasing emphasis is being placed on
inculcating an effective management ability in addition to specialist
technical skills. Outlines the philosophy employed in the design and
development of two MSc courses fo... | An Evaluation of Postgraduate Management Education for Project and
Property Managers | [
"Briffett Clive "
] | https://doi.org/10.1108/02637479410052280 | 2,002 | July | "wn4cfkKi+l7ACPdUXUkdywXtQ2V/M+PjQl12KFX/9L3IhVIdUsDImKqNK0e1QafrqI6FnbGMiFde+kwtYUzIFPOUG+VcD3SsCvREIMG2NeCFzQyicrCJf5kV/oqMBC+ZVtsVfrDHh/xGsJNrBrfGko/0Eil/X7D0DCJWtNPaBjk=" |
10.1108/02637479410064232 | <jats:p>Considers the management of the valuation exercise required of local
authorities to enable them to include asset valuations in their balance
sheets after 1994. Examines the problems and opportunities which may
come with the development of an asset register and asset rents and, in
particular, the valuation princ... | Asset Registers and Asset Rents for Local Authorities | [
"French Nick "
] | https://doi.org/10.1108/02637479410064232 | 2,002 | July | "cu0YfFDgmgzAitd/P0q162b/5cBLMfOrbhNTfVP9fsXM8VgdAgPZmOYDG0l9wLXroUzRyT+NpLfIqMmJ1UksRf2XkcZU71gshL5QKD3mlvSN6w3gooGJe3Cvp9KvBhaY4ts1nuwExX0mFN/lFzRGo43NiYF/k5LwDEve5ZDLNnA=" |
10.1108/02637479410064241 | <jats:p>The extension of compulsory, competitive tendering to professional
services, against a background of local government reform is generating
an atmosphere of organizational and operational uncertainty. Examines
some of the issues arising out of the twin processes and highlights some
of the areas where questions n... | Property Management and Compulsory Competitive Tendering | [
"Putt Tom "
] | https://doi.org/10.1108/02637479410064241 | 2,002 | July | "kO1wXEqmkRzZAcf3f2i/7wffFcNDs/PpalNyb3vt9t3MkBMdVgJMGmaHKktQ0aTh8k+1DDMsmFdI8liNwftcBfyfAeQcz1CuiL0QYJCmNteF+wzgiIAqb3hvtEoqJieZ44sV19SWhx13BJ9nAiPGIt/OuIp2TJO0CfrWBZDaNjg=" |
10.1108/02637479610115512 | <jats:p>Discusses the issue of damages in the Court of Appeal decision in <jats:italic>Banque Bruxelles Lambert SA</jats:italic> v. <jats:italic>Eagle Star Insurance </jats:italic>[1995]. Suggests that policy issues, whether or not made explicit, must inevitably be considered in reaching a conclusion as to which party ... | Should the valuer be the insurer of all of the client’s risks? | [
"Lee Rosalind "
] | https://doi.org/10.1108/02637479610115512 | 2,002 | July | "ctwZLBCgqPrhQDdV3Uw17ybfZcIfJ7ciVhtTRRn95m3M8UpVIkJIGv4OusF9wbDrkMLQDQOkGEXIqCuxQFgKhP+VEfQ871iMGLmAKPamBpSlOw1i55CJT2w4pky/B5bYoYs1H/yFh3xynZ8hlw4WM2lWmap+TbLwDDLU1dpTln4=" |
10.1108/02637479710187062 | <jats:p>Considers the nature of local authority assets within the context of overall management objectives. Raises questions about the categorization of public assets and the way in which they are perceived by local authorities. Analyses research undertaken to examine the compilation of asset registers, the methods for... | Managing public sector property assets: the valuation issues | [
"Dent Peter "
] | https://doi.org/10.1108/02637479710187062 | 2,002 | July | "4t1cfhrgmgzgCte/P0qdawb/R8BXM+sDbCJzfNf9c8TO1Fi9EgNcmCYBKkl9wLTrsUzxST+cEOPJqkmp0UksHf+XgeQ0x1CskLhkKDmmttStWQ3oApOqfzCNrMAOJBaY4/MFvuwEx30m1N/nF2VGks3smolf0ZOQDGrUpZTbHjc=" |
10.1108/02640470010320407 | <jats:p>Looks at the implications of electronic scholarly monograph publishing for authors, publishers and readers. It stems from original research undertaken by the authors in 1998 as part of the JISC Electronic Libraries Programme (eLib). Since the formal completion of the work both authors have remained active in th... | Scholarly monographs: why would I want to publish electronically? | [
"Armstrong C.J. ",
"Lonsdale R.E. "
] | https://doi.org/10.1108/02640470010320407 | 2,002 | July | "LI0I/0LikR5oU+b/z2INUaflB8tEl79Hxgt2QXv/4lDMMFvNc8JZmn4LuSEx4qyjSQ+9VTFckIeJl2UJwkiYnu2WgOU431isgr82bLKmF9WvfBHqAua0K4mk7pg8BK+JobsxneACh+cyRJ0nt89CCu/IzIx60pDUANvQEpybDjc=" |
10.1108/02640470010320470 | <jats:p>A traditional model of name authority control (the Name Authority Cooperative Program (NACO)) and the International Standard Author Number (ISAN), which was proposed in a previous article, are compared. This comparison is drawn in terms of the following criteria: input required during the standardisation of nam... | NACO versus ISAN: prospects for name authority control | [
"Snyman M.M.M. ",
"Jansen van Rensburg M. "
] | https://doi.org/10.1108/02640470010320470 | 2,002 | July | "LHlNbsinmp7py/LX/0I9UyftU/lfl/9DxlJ3RDNs95zCMBNUc0ANHGaQeQNxxaSlQA/VvTEdkh27tngpwAQImk2WAPSwnFmsBL2kaZ62LhWjfRXKAmT2Hwg67YwehA6ZzLkxvEMSF3Y2xZMqP0dWC9/KDYl/VxCUYu9Umz9rBnE=" |
10.1108/02640470010345978 | <jats:p>Every user of the World Wide Web understands why the WWW is often ridiculed as the World Wide Wait. The WWW and other applications on the Internet have been developed with a client‐server orientation that, in its simplest form, involves a centralized information repository to which users (clients) send requests... | Prospects for the global Internet: new techniques for delivering rich digital collections to users world‐wide | [
"Dempsey Bert J. "
] | https://doi.org/10.1108/02640470010345978 | 2,002 | July | "VNgYXCCmlFpZH9Ld3UINMTfxR35UpbfnVhFzVsN95hjMkAPVf8pdGiQS2+3wg4TrCM+9jTEMmEPI8i0sa0H4nHSWBsXxykSsgjWwqdInGWulWxWCW2AODLybrp46Ax6ZjCM1nYIQhzaaxNtRM+ZyA+/eTIx31uDVTkd2/j1bNj0=" |
10.1108/02640470010345996 | <jats:p>Competent Internet‐based library services can only be offered if appropriately qualified staff are available. To promote this development in Germany the Bertelsmann Foundation and its project partner, the ekz.bibliotheksservice GmbH are developing a special Web‐based Training Course for Librarians. Progress to ... | bibweb: an Internet training course for public libraries | [
"Hasiewicz Christian "
] | https://doi.org/10.1108/02640470010345996 | 2,002 | July | "BGpNfsAmGh7QRfJ33wqdWQelBMxeN/NhVl02F1fftQDHEEvcI1rNmyyDOwuz46XvMs+5/SEcDIeK91QlwjHagvGeBvDZSlUsiPVqadhnkdeLfTXiwiauPYgj/BIcBC8NgLu1vZi2lySiRJNlB8dEEo/ETIl7VZDVCN9XTrVfXj0=" |
10.1108/02640470010346021 | <jats:p>We are all experiencing information overload. In the same way that the printing press has revolutionised the publishing industry, the Internet is revolutionising the amount of information available today. The ease with which electronic information can be stored, distributed and manipulated is threatening to enh... | Information overload and “just‐in‐time” knowledge | [
"Hanka Rudolf ",
"Fuka Karel "
] | https://doi.org/10.1108/02640470010346021 | 2,002 | July | "ku9EXIimHl7AmdO9f2k9AwfrR+fUN/vjZl1yZlV+9VnNsAKcw8rdHEaAISPy06yrW0u8hzEM2neJ2kkoxUGYnH2WKMQ4S1SMATTgILk2EXaveRXCImaOLdGsvYKeBhq4xTs0HuOaF/3yQZVlEvcEA4/MHK1/24CRSf9Uzz8bEjU=" |
10.1108/02641610210417230 | <jats:p>Reviews recently published literature in the field of resource sharing and e‐journal access. Considers recent articles on the value of consortial membership and licensed access to electronic journals. Also looks at published articles in the area of aggregators, reference linking, performance measurement, docume... | Interlending and document supply: a review of recent literature – XLI | [
"Gould Sara "
] | https://doi.org/10.1108/02641610210417230 | 2,002 | July | "XttV3ojnmj7oQ4bX72g9WYflR89Elr9hVlNzVXv+81TEnVuNU0BdmyaKOSl1wKSjUE/9dzEUELecr3UB1nGYjn+WgvQ4XkAugD6mbZqmnzWfOR3q4iaUF4yQrMIeBqeJpRoxvfK2h/QyRL83N4VGCs/MTA97UpDUSJ9UXpoLRjU=" |
10.1108/02641619410154745 | <jats:p>Reduced funding, global competition and technological change are forcing
libraries and information centres to turn to new methods of providing
services. Publishers of scientific and technical information expect
printed journals to remain their primary product for several more years,
despite the advent of electr... | Electronic Document Delivery – Towards the Virtual Library | [
"Brandreth Michael ",
"MacKeigan Clare "
] | https://doi.org/10.1108/02641619410154745 | 2,002 | July | "vMwQTICmMb7Jx4L1dWJ9YwXxR8FkR/brQlMzVnl95lHF1EuNdsDdW6ZROSP30K7pEE69XTWcnA8INkUF02U4Fr2WgNQxykCsg7WAYJImB22BfRmiImSePZSe55s+BKeJrDsxn+CSh3eyRZP3Po9Hgu/IrI5/UNBQCNvS3/ubbj8=" |
10.1108/02641619410154754 | <jats:p>Image content opens up exciting possibilities for stand‐alone media, distributed networks, on‐line networks and on‐site publishing from information systems for use by the general public, for research, collection management, education and distance learning. These developments coincide and overlap with widespread... | Information Access versus Document Supply: The International Visual Arts Information Network Project | [
"Rees Jeremy "
] | https://doi.org/10.1108/02641619410154754 | 2,002 | July | "uM3cf4rmuDqhg9bV1Uq9Q4fnU8V8F/MDUn92VHG9K9zFkEpdc0BZnyYRe0t14KSjWk61HTWcDIectk0hxQHsyL0WhuIx30ysgLuAZJ42FP2DbT3yQgSONZOM7cg+RCaNifs1n/CQgf92RdcnF6UGCu/oTKx7EcBQSZtUXjpLDjk=" |
10.1108/02641619510154960 | <jats:p>Interlending and document delivery in the English‐speaking
Caribbean is described as presenting a perplexing picture. In the face
of scarce resources where one would expect interlending traffic to be
well developed, a pilot study conducted in 1989 revealed otherwise and a
recent informal survey confirmed that t... | Interlibrary lending and document delivery in the Caribbean: the
perplexing reality | [
"Ferguson Stephney "
] | https://doi.org/10.1108/02641619510154960 | 2,002 | July | "ENVQX0KmmDpYI/ZXTWA9a6XnR8tWl//hQlNzdlV9blnGlAKZ88BNn2aTGY/1w6Tr2k79DTGcGPu8L20JU2yYlp23BdRRjFisgDWga94mF22XWRWgImREPRifpsoeBAaohdE1n5rMh1QSxIPvJ68yCq34CK9/VNTzTEvE3pwbFjk=" |
10.1108/02641619510155013 | <jats:p>In February 1994, the Library and Information Co‐operation Council
recommended a review of co‐operation among library and information
services and asked the Library and Information Statistical Unit to deal
with the statistical aspects. The report was published in March 1995 and
examines and compares the range o... | Interlibrary lending statistics | [
"Huse Roy ",
"Sumsion John "
] | https://doi.org/10.1108/02641619510155013 | 2,002 | July | "8sRdfkjmmD7IS+L/b0A9SYflR8hNN/NjXlJ3VBe991zGMBIZ4sBNny6XC5P3wK2rEA69lxM0GCuvrWgp0ECQGN2Xh9b0jlC4iL4ibLh2u5WVeR3sQmaEDwgm5Jo+BDb6pQMznPbSh9y2BJNmPYYOgs3AC69/R5DUSEtQTpOTdnU=" |
10.1108/02644400010352243 | <jats:p>Presents the development of object‐oriented finite element classes based on the concept of parameterized types of templates of the C++ programming language. Two parameter array classes were implemented which are used extensively in other classes. The implementation was simple, resulting in a set of manageable, ... | Using C++ templates to implement finite element classes | [
"Bittencourt Marco L. "
] | https://doi.org/10.1108/02644400010352243 | 2,002 | July | "ZHkYboqiMJzRHNEfTXkWWwX7ZGM0O9PfVEE3HFt/sDBd4EvZSAlNGEaU6ylRwaTn8K+1j7GMmkkiok3lSgs55JmfIcQT51SMkbqgaLoiIM31agXAIoGIHh2Z89o4AQ6Jvi+3v4hylWrmRdtpZmdEC8/DWAx/WbPgapbGirN7dro=" |
10.1108/02644400210413630 | <jats:p>The time domain BEM/FEM coupling procedure is applied to 2‐D multi‐domain fluid–structure interaction problems. The fluid domain is acoustic and modeled by taking advantage of the BEM scheme that is suitable to either finite or infinite domains. The structure is modeled by elastodynamic finite elements that can... | Multi‐domain fluid‐structure interaction analysis with a stable time domain BEM/FEM coupling procedure | [
"Lie S.T. ",
"Yu G. "
] | https://doi.org/10.1108/02644400210413630 | 2,002 | July | "VfkAb6qjuM1U6NHUdVn980frbXsSP/OXVMd3GRtv+h3NwAJByUhN3GaP62FV8rLqLK21J5OsWEmo4G/lQlkp1cmeIMAax1acEb3oLLPCIe2D7wRAeYLJm625t8oJgYkpqCqHnfiGhe7ixdtBBmdEM8+IHYV/X+JsSI7WjN5/sjo=" |
10.1108/02644400210413667 | <jats:p>Because of the unrealistic demand of computer resources in terms of memory and CPU times for the direct numerical simulation of practical peen forming processes, a two‐stage combined finite/discrete element and explicit/implicit solution strategy is proposed in this paper. The procedure involves, at the first s... | Combined finite/discrete element and explicit/implicit simulations of peen forming process | [
"Han K. ",
"Owen D.R.J. ",
"Peric D. "
] | https://doi.org/10.1108/02644400210413667 | 2,002 | July | "ZOmQfYngsZ7cHNG+XmsK0Qd/eHW1M/PeTIU1/Fv9uJGe4AodWYhMWGaEy+HQwYbj4g85Z9Gumk2ouG3oQkuVBfUeIYQe7diOkT6kabklJVmh6hdBE6OhiLm8/9oZISqJnjMl/eqyxe+mpdPpQGcSD8/6DA1vFTb6LELUHpdwVjo=" |
10.1108/02644400210419049 | <jats:p>This paper describes a numerical approximation scheme for the one‐dimensional Streeter‐Phelps equations of river self‐purification. Our formulation of the problem includes second order kinetics in a coordinate system moving with the river thus analytically accounting for convection. These equations are lineariz... | A fractional step – exponentially fitted hopscotch scheme for the Streeter‐Phelps equations of river self‐purification | [
"McCartin Brian J. ",
"Forrester Sydney B. "
] | https://doi.org/10.1108/02644400210419049 | 2,002 | July | "9eoIbpitOF7Y2VK4X2Pd8Qd7dXE0J/vXTNd46798/F3MUAk4YUhJWGfTk7n1y6Lj4BudilEu2G4BsH2Jy0E9RJmUIMQRwEaHEPwQTGWidsWBTp3Aa6OhqT2t7R8IADmhzrq1X7w+x/r6RN9q4EcUL8+enSd/E7LkHmPUX5JbXng=" |
10.1108/02651330010314713 | <jats:p>In order to address the recent demands for innovation in international marketing segmentation, evaluates a set of six commonly‐derived measures for objective quality of life (QoL) – or material conditions of living – across 165 countries of the world. Using clustering analysis, 12 segments of countries based on... | Country segmentation based on objective quality‐of‐life measures | [
"Peterson Mark ",
"Malhotra Naresh "
] | https://doi.org/10.1108/02651330010314713 | 2,002 | July | "Q9I4PoqmDnqwCOfbzUkVewXdR0ZVl7FDXhV6WZf+pd3GxBo9c0Jsm2aGOns1A6TrwNp3DzmMGA2k7kipYUBoimUeieK4plLcELpoLJu2NpyvORXgE7SCPumprMofhKaYles9nZiGX9jexINhBzCWAo3mySx/c5tkTHJW1TwKBjE=" |
10.1108/02651330210425024 | <jats:p>The significant body of published work in global advertising literature focuses on the standardization and localization of the advertising campaign from a marketing strategy perspective without much concern regarding consumers’ response. In this research, this gap is addressed by gauging consumer perceptions of... | Global advertising strategy | [
"Pae Jae H. ",
"Samiee Saeed ",
"Tai Susan "
] | https://doi.org/10.1108/02651330210425024 | 2,002 | July | "YzTITQvmBl64oHZ3TWAVOz3tx+pUk7UDUlViP9P/97zuFAMNX05FHDaC+ct1x6TrwA5FBb282lksqCktQERJ2HUWCaD5rVKEEHG6aLpmPoi1CBSoc6Tyb8i57dofBaWZDbcxH/CDF9xaxJdvDyaWCofi2izvdIGRTIoWljxOBjE=" |
10.1108/02651330210430703 | <jats:p>This study examines country of origin (CO) and brand effects on consumers’ quality perceptions, attitudes, and purchase intentions with respect to a service‐industry product: international cruise‐line packages in Singapore. Star Cruise (Malaysia) and Royal Caribbean Lines (USA) were selected as the brands and c... | Country‐of‐origin and brand effects on consumers’ evaluations of cruise lines | [
"Ahmed Zafar U. ",
"Johnson James P. ",
"Pei Ling Chew ",
"Wai Fang Tan ",
"Kah Hui Ang "
] | https://doi.org/10.1108/02651330210430703 | 2,002 | July | "QzbYfKnkJlq0gHfTjWCVa2/tRcpRE7MiVlFyedX/p/3gEBt9c8B8m3KA2UO9B6Tr0o7FBb2cm9XtqWwpYEBImWQWiaD5nVKcAPHwaPM2R5y1GRWgM6SGL+297dovDCbYj/M9X/KCC0ha1JdoB2EWmqXn2q53UZNATJqWHjVZDjg=" |
10.1108/02651339410067030 | <jats:p>Proposes and tests a model for determining export intention among
non‐exporting small and medium‐sized manufacturers. The model posits
that export intention is a function of three constructs: perceived
competitive advantage, organizational readiness and perceived risk.
Testing was done on a probability sample o... | An Attitudinal Model to Determine the Export Intention of Non‐exporting,
Small Manufacturers | [
"Jaffe Eugene D. ",
"Pasternak Hanoch "
] | https://doi.org/10.1108/02651339410067030 | 2,002 | July | "Q/X4HIriNjoAyOd3zWMUWqTnRVbVk5P/RhEyebf/8f0EVBkdG5BNmnCBIE48AbzrsM7JLDnM245roimtYVTwhGUcC+Db7FHuBNN4aNC2foy76RToE4O8Bdi1/to/SPWIhvEdn5qNhEBuwZvhF3dGko3HuylnVIO4WrJWkPAfRjE=" |
10.1108/02651339510080098 | <jats:p>Men and women have been used to promoting products and services in
advertisements since time immemorial. Past research has shown that their
depiction was by no means accurate or realistic. Men are typically shown
as “macho” while women are usually seen as housewives.
Compares the portrayal of both sexes in tele... | Sex role portrayal in television advertising | [
"Wee Chow‐Hou ",
"Choong Mei‐Lan ",
"Tambyah Siok‐Kuan "
] | https://doi.org/10.1108/02651339510080098 | 2,002 | July | "422NbyimRFy+gudXDWL1+j3lw8pVA6MjdlFSG1f/9PzisAIN90RMnTIH/XN3R6arwAOFB52Mit+uoGMkAGRI1XUWD6SQrFqEE7EgYF8mPey5CRWycqQTfC2/6dsbDS6YjPc5mffSg1pT1NdsAqO0GoWimC1/fJHRTaLUnrZ7BrQ=" |
10.1108/02651339510089774 | <jats:p>Explores the demand and supply side factors likely to affect
international branding strategies with particular emphasis on the
European market. The study of the European confectionery industry
highlights some of the major factors and issues in the debate regarding
the development of the standard European brand ... | The development of the Eurobrand | [
"Littler Dale ",
"Schlieper Katrin "
] | https://doi.org/10.1108/02651339510089774 | 2,002 | July | "UlnIXZqktlogAJd3zUaVUQ/NR8t1F7VBxlFySTH/pfws3BPdcwZdnH6A/UO0A6Sr0k/FBDWUmc3pOGmNQUBI7eUWEaK67FiOkNuyaJM29s2h+QSiI6aKL4ysvMEfRaaYhbM9H7mqE93W1ZdxByaWAqbG3Kd/U5MBTJ5UkBxaBjo=" |
10.1108/02651339610115782 | <jats:p>Explores the cultural differences between Japan and the USA as they influence in the practice of creativity. Western logic reflects its Cartesian heritage of a clear, linear path of reasoning or the “scientific method”. The western approach to creativity is innovation through sponteneous originality. The Japane... | Creative problem‐solving styles in the USA and Japan | [
"Herbig Paul ",
"Jacobs Laurence "
] | https://doi.org/10.1108/02651339610115782 | 2,002 | July | "QFocfAimDtogitb33RqdGfXvlkd0k+fHfllSWTP0pd3EFFodU4DMF2YGm2PwQaTj2BrhDTWMnHMMdmasZEAaAP0UKpCaT1WsEL6EIP4yPt2BLRTo06aKexmZvEopBducxJs1/7CRBYxa1JdjBvWECo/y2il/coM4Tr/d1TkbHjk=" |
10.1108/02651339610127239 | <jats:p>Investigates the transferability of country images from well‐known products to new product categories. States that analysis of data indicates that consumers’ perceptions of new products from a given country are related to the image they hold for well‐known products from that country. Further, the extent of tran... | Country image: consumer evaluation of product category extensions | [
"Agarwal Sanjeev ",
"Sikri Sameer "
] | https://doi.org/10.1108/02651339610127239 | 2,002 | July | "a2npbIjmrhqgJOdX72KVe23tZ8JUF7NDUh1Kf/X+5/zmFAsdc0B8m2CCuWP2wqTjwF5lB72s2l3oqm+tYERozWUei6BRrVCMEPCyaPomlk0RGZSAc6aGLa2arcMvBKSYxeM9X7KqCclS1Jd/NzUWEq2myK1/UxNBRLqVnh0LBr4=" |
10.1108/02651339610127266 | <jats:p>Poland is the leading economy in eastern Europe as measured by its rapid economic growth, inward direct investment and pace of market changes since 1989, when it first moved towards a free market economy. An advertising industry has been one by‐product of this process, an important institution in the creation o... | Advertising adoption in a developing market economy: the case of Poland | [
"West Douglas C. ",
"Paliwoda Stanley J. "
] | https://doi.org/10.1108/02651339610127266 | 2,002 | July | "UFF5XwumKh6w0LfXzWOVWRTtRcRVNbHqdh0ifXF99f3GUBI9UsZdnrqD+/t8R7Gr8k4ZBTe8EMWLriuZwEhASGUeCbC6JFCckrGqKfLmdp2taRSgs6aAf5y97NgaRCSUhe9wn7qdl01e1RNpIrb2Mofh3CtlR5H0SB7WnRFPBrE=" |
10.1108/02651339610131397 | <jats:p>Notes that more than 20 years of cross‐cultural comparative research results have suggested that advertising content varies between countries which are culturally dissimilar. Tests the proposition that paired comparisons of countries will yield statistically significant differences for most country pairs. Repor... | Designing cross‐cultural advertising research: a closer look at paired comparisons | [
"Albers‐Miller Nancy D. "
] | https://doi.org/10.1108/02651339610131397 | 2,002 | July | "SnBNf4v2LlqwQOfTrUMVe23Nx8hVl7VDdlVzf9P/9/zGEApd88hE3iYE+Vf1QqTjwA5lBxWMGFusrmsoQEBImn0eCaGahFKcELCjaPsmFpy1LRWwc6SSfgyZrdofBKKYhfcxv7KAh1hS1Bd/Jze2Ao3i2i9/cRXVTLrU3x1YBqU=" |
10.1108/02651339710170195 | <jats:p>Develops a conceptual framework for transfer of technology between firms across borders. Uses the experience of Swedish firms in China to suggest some operational guidelines for international managers.</jats:p> | Managing technology transfer to China | [
"Farhang Manucher "
] | https://doi.org/10.1108/02651339710170195 | 2,002 | July | "QnpUfJnmrlqgqsc13TideqT/xeV1N9/ZUlNzfhturJ3E1BcdesLMWGaEIiv0gKTj0E7zDTXM2Rewci2NcFzqLHUWC+ES7FGsFvvuIvpyFPmBbRiIk4TAK1gavMofQJ2Yhds135KTldRqTBfxF6fWAo/Dyg/mUqJ4RM7VnTkaFjs=" |
10.1108/02651339710170230 | <jats:p>Sponsorship has seen a rapid growth in recent years in both the dollars devoted to it and its prominence as a legitimate element of a company’s promotional mix. As traditional media have become more expensive and cluttered, sponsorship is viewed as a cost‐effective alternative. As an element of the promotional ... | Attitudinal constructs towards sponsorship | [
"Lee Myung‐Soo ",
"Sandler Dennis M. ",
"Shani David "
] | https://doi.org/10.1108/02651339710170230 | 2,002 | July | "+jwMfgmmIBqUQPfT3WCVOwznR85UA7dDRhU6UxP/9fxHkAt9e0ZNnzIAqUV1Q6SL0FvPBxmskMcpr2ypQdFBiXUWiqS77VqckPnoaNM2FqShaQWwc6ayLN2d79MbTGaZjPs1nzKTHwha1Bdpq2C2EqXm3i5/cZNGSLIWHTwRBjU=" |
10.1108/02651339710170249 | <jats:p>While sports sponsorship has attracted strong interest and increasing investment from marketing professionals, the literature seldom investigates empirically the process by which sports sponsorship decisions are made. Using a survey of sponsorship decision makers in North America and Australia, presents a numbe... | Integrating sports sponsorship into the corporate marketing function: an international comparative study | [
"Farrelly Francis John ",
"Quester Pascale G. ",
"Burton Richard "
] | https://doi.org/10.1108/02651339710170249 | 2,002 | July | "C3+MboGmLFqwYPfT32id8wTvQ85VI7fDThF6TzP/9fx2uBp9ekdNnjKEq0E9RaSLkB/HDRmskA8pqnypQcBJpP0WGuC5q1qskPv6YNM2HoWpfUWgcaKyLpzV79MfDGaZpLs9vzKXAwla3BVlI2F2kiXgzi9/0pNnTPaUnTQRBnA=" |
10.1108/02651339710170258 | <jats:p>Corporate sponsorship of sporting and cultural events has emerged as a critical component of global promotion strategy. Global sponsorship by multinationals could be made more cost‐effective with similar and generally consistent taxation legislation worldwide. International environmental and quality management ... | Corporate sponsorship of events and tax implications: is there an opportunity for global co‐ordination? | [
"Wise Spence L. ",
"Miles Morgan P. "
] | https://doi.org/10.1108/02651339710170258 | 2,002 | July | "fjEcbIvmqx6IAOeR3UqVMyH/Q85xI7fDZBV3VpH/7/xEPAp9GkJMnSaAkkF9o6TLgh/jDTmomg+kukmNQVVrpPcXmOS7jEq4mvnoYJE2PnSl6ROgIaCgL8i8vdKfDJ+4j8slltKTF5h+1BcpA3SUkqXE3qZ9b5BFTPbWFTjbBGg=" |
10.1108/02651339810205221 | <jats:p>Assesses five trends that will be likely to affect the nature of trade and investment in Asia Pacific in the coming decade. These include infrastructure upgrading, public sector reform, increased military procurements, massive capital inflows and foreign debt build‐up. States a better understanding of these tre... | Emerging issues related to marketing and business activity in Asia Pacific | [
"Strizzi Nicolino ",
"Kindra G.S. "
] | https://doi.org/10.1108/02651339810205221 | 2,002 | July | "UuAYXlqmnDroiM1ViUswc0X9x0V1k7P5RxFzaTv/tL3E3FMVUwLeGnqEi2N+QaXLsQ7vrTGokGspMC+NA1jIFPWVh+S0zHieEHjUI/9mHNalbU6gs4DoH9jhrcovBoeYBbM1PzSEhVYe1BNvB7bCg5xGWbp1VLN8TAJHkrgLPzo=" |
10.1108/02651339810205258 | <jats:p>Attempts to segment the female consumers’ market in Greater China (the People’s Republic of China, Taiwan, and Hong Kong) by employing principal component factor analysis and cluster analysis. Psychographic dimensions were generated and the factor scores were computed and used in cluster analysis to develop psy... | Research note:The psychographic segmentation of the female market in Greater China | [
"Tam Jackie L.M. ",
"Tai Susan H.C. "
] | https://doi.org/10.1108/02651339810205258 | 2,002 | July | "Y/gobBnmJj64CHN3vWo0yxptR0QVE7HDXllyTtf/tHzDsAEdU05dizKWOy8VQ6brwk7/RxWMnN+sTySpYESJ2GUeAeA6pVGOELKgKD4ydtyvKhTgM6SWPdipqMM5BaSZheM9HdpCR10exJdoDyaWAI3mWi59VrP5bELWlrlqTrA=" |
10.1108/02651339810244769 | <jats:p>This study examines whether consumers’ receptivity to ethnocentrism‐pitched advertisements differs by country and product category and, if so, why. The two countries surveyed are Australia and India. Australia was chosen as a country where consumers should perceive a high level of foreign threat because it is q... | Contingency and contextual issues of ethnocentrism‐pitched advertisements | [
"Jo Myung‐Soo "
] | https://doi.org/10.1108/02651339810244769 | 2,002 | July | "Q2ToTwngah6wgPZTjWEVan3lR+pUM7NHdllyMRf/5/zmMFs9c+p9HjKCWVs3SqSr0ItNBbm+igkqqGuNQFCYnnUeC6a4tFKUErCoaPKiPJ2XDVCgc6KqNsyJ6dovjKaYh/M5G7KFh0hb1Bd/JxGWEoemmCrvdRHxTbvWlR8OHrQ=" |
10.1108/02651339910267772 | <jats:p>Presents the results of a survey conducted among 194 retail salesmen of electronic equipment and 190 male consumers. According to salesmen, country of origin is a much less important attribute for shoppers of video‐cassette recorders and themselves than brand reputation. For the purpose of comparison, both sale... | The importance of country images in the formation of consumer product perceptions | [
"d’Astous Alain ",
"Ahmed Sadrudin A. "
] | https://doi.org/10.1108/02651339910267772 | 2,002 | July | "UnLJfojiLlqwJPd3zWIVan5tR+pVE7NDVhF6ePf/p9zElBotc0BMmzKAudf2QqTj0ErFBb2cn42pqmOJYEBon2UUCaX7tVCOELmwaLo2BsydDRToM6aaL+yYrdsfDLbYhOM9X7iiCUBT1NdsByWWEo3mySp/U5ERTIrUlB0LDjA=" |
10.1108/02651339910274710 | <jats:p>Focuses on two fundamental issues facing firms competing in the global arena, namely – how should executives responsible for success in international consumer markets allocate their scare marketing resources? And why, based on what methods, should they do this? Concentrating on global/pan‐European consumers in ... | Consumer desire to buy and use products in international markets | [
"Wood Van R. ",
"Darling John R. ",
"Siders Mark "
] | https://doi.org/10.1108/02651339910274710 | 2,002 | July | "U3I4HgmiKvqACPdXTWoVOxbvx+JR17NLXhlyUZd/tdwkMFidU0LEmz6Eu0P9U6Tr0I5tSZecmB0ssCmNYEBorW0WA+aw7VuOgPriabLmfs2lORTic6SKP9y7rMoPhKbahbM9u7KQkQ3axINxB7ZWgofnyj5vUoMobCfW3DwJBjE=" |
10.1108/02651339910300422 | <jats:p>While the conceptualization and operationalization of export performance has been receiving increased attention in the literature, practically all multi‐item measures of export performance available are based on reflective (effect) indicators. Explores an alternative measurement approach based on formative (cau... | Viewpoint – Export performance measurement: reflective versus formative indicators | [
"Diamantopoulos Adamantios "
] | https://doi.org/10.1108/02651339910300422 | 2,002 | July | "QsJYXIqmjlqg2sT3XWNdegxNR+Bck7HbRhNye7f+591OVBo9asDcm2qQKE99gbzrkV7SLz+MWI7vpy25YUjYmPcckeO6jlD8FPokaPj2Ng23aRfAE6L8X/ip7do+BLKYh+EdP5DOhexqxZvlEzHUAoWP2ip3UpK8RFLUlfAKFjs=" |
10.1108/02651339910300440 | <jats:p>Compares the personal ethical ideologies of idealism and relativism of American marketers with their South African counterparts. The perceptions of ethical problems, ethical intentions, and coporate ethical values of the parties are also contrasted. The findings indicate that South Africans were more idealistic... | Selected antecedents and components of ethical decision‐making processes of American and South African marketers – A cross‐cultural analysis | [
"Singhapakdi Anusorn ",
"Higgs‐Kleyn Nicola ",
"Rao C.P. "
] | https://doi.org/10.1108/02651339910300440 | 2,002 | July | "kmaIToikKt4SCOeXzW0Vc3D3Q+hWp/Hh9hFySbP/9O3jlAote8RNnnKCyHM/QKei0MrFDDq8hN+sqGspYFTIjn2GCaCaJFrMkLCqaPc2Nt2dTVSicyKKb3CFvVsPBCTJh9k0P4DQj8hT3ItxFwNWAK1m3itvRZXxTJJXl3waDjA=" |
10.1108/02651339910300486 | <jats:p>Asserts that the traditional approach to brand management is changing and there has been a quiet shift towards a new structural paradigm in the marketing organization. This change represents a move away from a system that focuses on the individual brand manager, who is responsible for all the business activitie... | Some effects of changes in brand management systems: issues and implications | [
"Prevel Katsanis Lea "
] | https://doi.org/10.1108/02651339910300486 | 2,002 | July | "WnfMTACmtH6AUPd332oVmxbvR8R1M/PjRlVya3f/t91gFFKdWwRNGiqA++M0AaTr0s7VDTmsmJ9s+GitZVxITPwWmcA4/1yOgPvg4Ok2vtytuQWiO6aCJ5i9r4obRk+ZhON1HvCLEy1eRIVhEvbGIofE3ql/UoE5SJZV1f1JJjE=" |
10.1108/02652320010315334 | <jats:p>Reports the results of a research project into the marketing communications tools used during the launching of 100 new retail financial products – 58 non‐innovative and 42 innovative – and it is part of a broader study conducted on the development and launching practices of new financial products in Greece. It ... | Marketing communications and product performance: innovative vs non‐innovative new retail financial products | [
"Avlonitis George J. ",
"Papastathopoulou Paulina "
] | https://doi.org/10.1108/02652320010315334 | 2,002 | July | "QvUcToHmMn6AELXXn2oV1xXtREBVsb9rTnUyL1X/p92ENECdW8RNGDSDuSc1Z4TjU4/VDZK8nF/qy2vdYkhpnfUWgcT45lCMAL3iaPpm9oyLaQWwMqKKbZm++9m6DTKdhLv9nLrMB/naXItkgzcCgoXrnjl/UpC9TELW3NzQJiU=" |
10.1108/02652320010349058 | <jats:p>Presents the findings of a survey of undergraduates on bank selection preferences. In the study, nine criteria for bank selection decision and five banks are identified, and the decision problem is structured into a three‐level hierarchy using the Analytic Hierarchy Process. The findings indicate that undergrad... | A study of bank selection decisions in Singapore using the Analytical Hierarchy Process | [
"Phuong Ta Huu ",
"Yin Har Kar "
] | https://doi.org/10.1108/02652320010349058 | 2,002 | July | "Z/xIbIvmON6UUHN3f0oVSxTfRUJVs/NtQhFyKDf/5L3HEFJdWk5OGL4Eu4V1QKbLwU78DZHcmo3oi1mtYEPIgNWUAeQ4jViEGDbqaDomNoytOA3oNoKyClSh9ZqMBhsLJrs1PnKCh3yijJtvF3/WE41nmyp/UpJ0DHLWnPeTTj0=" |
10.1108/02652329410052928 | <jats:p>One non‐traditional area of banking is workplace banking – the provision of banking services to company employees at their place of work. Describes a part of the research work carried out by a Canadian trust company, Montreal Trust, to assess the feasibility of offering such a service to a major corporation, Be... | Is Workplace Banking Feasible? | [
"Laursen Ron ",
"McTavish Ron "
] | https://doi.org/10.1108/02652329410052928 | 2,002 | July | "0vxETABiNhqAGJfzU2qV60THR8NVE/fJQlcyJXf7NN3FkEocekRGHLSFu0P0gaTrUU/wzTG8mK7o68+pUFFJhfWWA8BY71GMCjfgILI2fpSnfQXw4mIQK5S2tEqNBTC5hbs1H1qNxn3KxZdlFz9mEo3M3i9/gJLxSOvWX/rfLj0=" |
10.1108/02652329410057978 | <jats:p>Investigates service quality in the student market for financial
services. Reports empirical work in which students′ attitudes towards
the service provided by their banks and building societies were
assessed, with emphasis on loan and overdraft arrangements. The
students′ expectations and perceptions were measu... | Service Quality: | [
"Lewis Barbara R. ",
"Orledge Jayne ",
"Mitchell Vincent‐Wayne "
] | https://doi.org/10.1108/02652329410057978 | 2,002 | July | "o9xKbgriIB7WUKfTH2CVSwTFBcBVs7dlQlNyJBP/9P3GkApdUkhuG76HqYd1R6Sr003UDZG8mYXtqWip4FHYifUXkOb8jlG8ALeiOPI2toSvGRXoMjOiD3WF/Io8BiLppa89HvLSh1jD1JNlUysWwo3Fmi9/c5X2THJWV/zbLj8=" |
10.1108/02652329510078677 | <jats:p>Focuses on the relationships and interactions between banks and
corporate clients. Explores the possibility of approaching the
bank‐company relationship from a different angle. Today banks are facing
more aggressive competition and unlimited opportunities. It has become
of paramount importance for banks to rest... | Bank‐company interactions and relationships | [
"Zineldin Mosad "
] | https://doi.org/10.1108/02652329510078677 | 2,002 | July | "cjBITgLmJlqEePdXXWiVUxTNReBVs7/nRlFyH3d/9Y2VkAgdeoZJHv6EuCRVEbTr007VDTO8GNWIam2tUEVIneUXAeC49VmOAPeqaPY2JoyJaRyw86aiDs27pModBhLYjfs9n9DEA30+RJdlFyN2Eo3e2i92UoIyCrqUTPhZMrU=" |
10.1108/02652329510092176 | <jats:p>Compares the affinity credit card markets in the USA and the UK,
focusing on the members of the partnership trio: charities, card issuers
and cardholders. The affinity card market in both the USA and the UK is
expanding rapidly. Explores the motivations for entering the
partnerships and the satisfaction derived... | A comparative analysis of the affinity card market in the USA and
the UK | [
"Schlegelmilch Bodo B. ",
"Woodruffe Helen "
] | https://doi.org/10.1108/02652329510092176 | 2,002 | July | "clnc/ID2LDoCQvfXvWgVe2TlxsB1tfEjVlcyfTH991SE2FKdWkBtm6aCq4E1Q7Wrwgj1B5m0/ButS3nZQkRJAXSfmeQ5xFCsgLrqKLq2RtSNGXWisgeAPZyFrEgfDjJ4hKM939qGk1wa1AttBQSWAuzW369/VJJQSIrG1z5RLjs=" |
10.1108/02652329610151368 | <jats:p>Reports that, unlike Western commercial banks, Islamic banks are prohibited by Islamic precepts to receive or pay interest, inter alia, in all their transactions. Argues that the Basle capital adequacy ratio (CAR), which was implemented in 1992 by regulatory authorities in many countries, is irrelevant to Islam... | The impact of the Basle capital adequacy ratio regulation on the financial and marketing strategies of Islamic banks | [
"Ahmed Abdel Karim Rifaat "
] | https://doi.org/10.1108/02652329610151368 | 2,002 | July | "QnDIbgLwuJrYzrdXzH4VGxTV5cBVM7dDQjMxdTH/9r3EkEhdGsDSev4FmoVdwbfPwQ/ppROMDOxpwCllYUgoSccVAOQ4pli8hDO04femvvSp6aW49oOjaxiwvk6fBBJZhDs1vmqHpVTalNttl11WEgXXGw1+U4D1SkOOF/I7dnQ=" |
10.1108/02652329710165993 | <jats:p>Reports how, in an effort to improve research quality, save time and decrease total costs, many businesses have been turning from discrete, arm’s‐length, transactional relationships with a multitude of research suppliers towards long‐term, collaborative relationships with just a few research “partners”. Some ba... | Partnering relationships between banks and their research firms: the impact on quality | [
"Nowak Linda I. "
] | https://doi.org/10.1108/02652329710165993 | 2,002 | July | "Q5PtfoymNloA2PbXbWqVagb1RcZVt//lTxNyUDN/593EnBEde8BYG3aAqwf1AqanUxr1BRGcmYfvv2St0FXZmcUWEeXyzlm+AHWqaPI2ds2VKR3ocqaCPZiW+doNRjnIrNs9l8rWB2iyxJtkP29WAoXH2i1+wZMTRGpUVNobCjE=" |
10.1108/02652329710175253 | <jats:p>Explores the implications of Midland Bank’s attempts in the mid‐1980s to adopt an endorsed corporate identity strategy and to brand its personal financial services. Sets out the reasons why banks have traditionally applied monolithic identity systems and eschewed explicit branding, and presents Midland’s reason... | Breaking the monolithic mould | [
"Morison Ian "
] | https://doi.org/10.1108/02652329710175253 | 2,002 | July | "Kj/IXoCmJJ4wiPd3XWqVYwTl58B1E/OjYhtybRH/tp2gkAjdegRNHHaEu8NxAbTrwU7BBTG8mcUpumktcFBMRPWeEeI44ViMkHugKLY2dsWtyQWgkqKibxSx/MqfRXKZh7s9H3qDF01exZdhh6eWgo3mnq93UYPwStrVF3xTBjE=" |
10.1108/02652329810220710 | <jats:p>As the user‐base of the Internet expands, on‐line “virtual communities” may have the potential to become the key customer‐infomediaries, social forums, and trading arenas, of the early twenty‐first century. In parallel, new delivery channels and new means of fostering long‐term customer relationships may prove ... | Virtual communities and financial services ‐ on‐line business potentials and strategic choice | [
"Barnatt Christopher "
] | https://doi.org/10.1108/02652329810220710 | 2,002 | July | "2NwYfoCmND7UMDf/XWoVQwX1R8TUM7fjTlliJVF/sl3BkEptespdnrYHu6E0w7SjmErtTTGUkOfYu3w5RklYTHW2icD513ksiD/wKV72FrWnbRUok4aiKVid7BAbxTaZhLs1n8iMh/xazMtpl6dWA+3eXA13ToHwTMpX3roTLnk=" |
10.1108/02652329810241393 | <jats:p>Addresses the question of how well the banking industry in Australia understands the needs of their business customers. It is based on a nationwide survey of chief executive officers of 2,500 business firms and 25 banks conducted during 1996. In the survey, both groups were asked to rank those factors they cons... | Business banking in Australia: a comparison of expectations | [
"Nielsen James F. ",
"Terry Chris ",
"Trayler Rowan M. "
] | https://doi.org/10.1108/02652329810241393 | 2,002 | July | "w75IXEHmPhq8EKd3f04VcwS7RcI1t7PrR1lyJrf+tf3EmEpdekBMHK6GuYN1EKTr8QrcDZOcn/VoqHu94FHIFPWWheT4oliEADaqYFgmdoat+R3g8yaCCmu1rMsvBhaZJbe1PmqCg1kaxJFtFy9WAo3lm4t/UpJ0CNPHl/tRBn0=" |
10.1108/02652329910258826 | <jats:p>The increase of competition in the banking industry has resulted in more attention to profitability and reduced interest in low‐income customers. Fulfilment of financial services needs of low‐income customers is perceived as either information lacking about financial products or providing services at an afforda... | Basic financial services needs of low‐income individuals: a comparative study in Canada | [
"Chéron Emmanuel J. ",
"Boidin Hélène ",
"Daghfous Naoufel "
] | https://doi.org/10.1108/02652329910258826 | 2,002 | July | "09QATAHgI56EILdX32CVaxT1R+BVt7fjSlkyRTN/5N2GkAo9ekBES74HuYM8gq6r0s6EHLO8GO6Jj2050FLQjd0VgeQ4/nCMiDPgYLImNoWvGxXwciGgbvSFvlofBCaJhbs1H96Mh1zbxJtlFyqWEo3Vnit3V5PxSKKGlvkbJj0=" |
10.1108/02652329910278888 | <jats:p>Examines the nature of a relatively new financial service, electronic cash. A qualitative study of students’ use of a specific form of electronic cash, namely Mondex, was undertaken. Attitudes and opinions were sought and the results presented within a theoretical framework of likely adoption. It was found that... | Electronic cash: a qualitative assessment of its adoption | [
"Szmigin Isabelle T.D. ",
"Bourne Humphrey "
] | https://doi.org/10.1108/02652329910278888 | 2,002 | July | "U/gAXIjmIhrAUIe3z2IVQ0XnB8B9s7dJcjdypxf599XOsAKdcsJpG66CqcP3z6Sj0grsCbGsONOpj0stYklYlfWWEcY9yFCMgDPoaLquFtStKRHgsjKiHRCF7UofRiaJpbq1H/qOj12aRIttlz8GEq3sDK9/U5ExTsLW3PxbTj0=" |
10.1108/02652329910292693 | <jats:p>Reports the findings and implications of a retail bank marketing study which was conducted in the City of Perth in Western Australia in 1995. More specifically, the study was designed to determine and evaluate the importance of selected patronage motives used by Australian retail bank customers in choosing comm... | Retail bank marketing in Western Australia | [
"Kaynak Erdener ",
"Whiteley Alma "
] | https://doi.org/10.1108/02652329910292693 | 2,002 | July | "Q35MToLmIn6kWLd3TGCVywb1R+RVk7NLSlEyIpf/tb2nkAgdW0RHGL6FuQN3AaTr8Y5UBROcnYfpeOmt8FFoFfWWA+C481iWAL7iqHA2ZoSteAWw8qKiK+m1/Nq/RhSYh7O9vnqEA1mSxJNtFzrWEo3V2i99V5M0CkrWRNFZDj0=" |
10.1108/02652329910292710 | <jats:p>The analysis of strategic groups has important implications for marketing in order to identify a firm’s competitive position. Aims to analyse the development of the competence in an industry. Hypothesizes that the analysis of strategic groups is only meaningful when it is determined that the groupings obtained ... | Dynamic analysis of competition in marketing: strategic groups in Spanish banking | [
"José Más Ruíz Francisco "
] | https://doi.org/10.1108/02652329910292710 | 2,002 | July | "cPIoXgjiMv6gWNdXbWoVQwbNRcY3t7HpRlFy7df/9/10UBBdUgRFmb6FO200gbSr8k7dKRGEjInouGit4FhITOWUieK67FmchvIgICCmftyt+QWgE6KyLsop7BgPBH7ZrZq3O3KDA03G0JNtAPfWgofn2ql1dbJ+CPL03rEaRjU=" |
10.1108/02656710010298382 | <jats:p>Quality management (QM) has been the purview of operations management for repetitive processes, where project management (PM) is applied to temporary endeavors to create unique products or services. Any convergence of thought between PM and QM has been focused on using PM to implement a total quality management... | An integrated view of project and quality management for project‐based organizations | [
"Orwig Robert A. ",
"Brennan Linda L. "
] | https://doi.org/10.1108/02656710010298382 | 2,002 | July | "0NEQfKmillrQSNV3f2AN60bV5uH0k6P/QhByVJP/5NzMhFMfW4DcW2YQ+mNRYKXnGA79jTGcmFdt+ulkYUg4ZO0WA+P4x1C0Cb2ooNA2IsSB/xzoEiCC65g8vZ4cRZuYz9M33siHR25GhIthQmcWAIfWWi1/UoO8THJS3fEKVjk=" |
10.1108/02656710010298526 | <jats:p>The application of benchmarks developed from a scorecard approach to a total quality management (TQM) programme are discussed. The programme aims to attain quality within an organisation whose primary operations are centred on a number of construction projects. The innovative scorecard measures developed and im... | A scorecard approach to benchmarking for total quality construction | [
"Sommerville James ",
"Robertson Hamish W. "
] | https://doi.org/10.1108/02656710010298526 | 2,002 | July | "UNJUbAnim1uAGPd9T2kdyw7fR+T1s7FLRhR29JP/9d3+gBA9WkLcmCSUus8X4abLHE5VDTu0WEfsmens4UBgFcUUmeH4z1CUADCmIJEmd8yNe52oIqmSB4pwvZqMBreY/+c1fPiSVK1HVJvtQW+EgI3ASil9UJI0TmJWHDdfFjs=" |
10.1108/02656710010298562 | <jats:p>The significance of the quality of work in the construction industry has been highlighted in recent years. Nevertheless, it is unusual to find that housing refurbishment projects have been undertaken with a clear emphasis on the service provided for tenants. To assess the scope for tenant satisfaction in the re... | Service quality and product quality in housing refurbishment | [
"Holm Mats G. "
] | https://doi.org/10.1108/02656710010298562 | 2,002 | July | "wvpYfSikmlrwHLdff2qdwgTVR+FV8+NrRgVyxFv/0N3WlRo9EkBcGGSHqmM10qSLEA/tDTu80UeOu0mt8FHoncuPAuD873GUIPWAKJO2dayDOx3hQqKKJ+i2vRoMJDe5n+M1HNiG15zGVN9hAieWwI2B2i1/UJOwTGJWJtHdBjs=" |
10.1108/02656710010325237 | <jats:p>This paper verifies the adequacy of perceived quality measurement instruments by comparing the SERVPERF and EP methods. After a discussion of the differences between the two methods, a quality perception measurement instrument for the company is developed and applied to a sample of ceramic company clients. The ... | Validity and reliability in perceived quality measurement models | [
"Carlos Bou Llusar Juan ",
"Camisón Zornoza César "
] | https://doi.org/10.1108/02656710010325237 | 2,002 | July | "wuhIXKjgGNrY2KL3P2CVayxVR3jWsxPrThFy3BP599z+kBs/CsB9mnyGq2f1kYbjEF/djb2MyA/uvmmpYEP4Ge0egeD57lmOKDWiKNCyNoy/6xHgErOGBfg9vN4JJDbZT6M3vuKLlyxLzJ9oU2oGCoWHii1vUpO2THpWvmHKVjM=" |
10.1108/02656710010353885 | <jats:p>The aim of this paper is to develop a new tool for reliability and failure mode analysis by integrating the conventional aspects of the popular failure mode and criticality analysis (FMECA) procedure with economic considerations. Here FMECA is approached as a multi‐criteria decision making technique which integ... | MAFMA: multi‐attribute failure mode analysis | [
"Braglia Marcello "
] | https://doi.org/10.1108/02656710010353885 | 2,002 | July | "dPkITIxgmt7AmPlfd2kdY0T/RydTM5PbRwBw0Nv78PxeZBNdKgJNWG6U+yHVkqbrMMz9DZeMGE/KommpY0GoqY2UgOISzVGOFHCgaJC2Z5yhrR/gAoGaa0kivZQYBrq4/7MX/Zm3lH6mwdthVmpWEJ/PWCx/EqI8HHrWhJefVj4=" |
10.1108/02656710010371191 | <jats:p>Subcontractors and suppliers are playing an increasingly important role in project construction – it is not uncommon for as much as 90 per cent of a project to be undertaken by subcontractors. The result of this increased involvement is that main contractors are now concentrating their efforts on managing subco... | Quality relationships: partnering in the construction supply chain | [
"Matthews Jason ",
"Pellew Leah ",
"Phua Florence ",
"Rowlinson Steve "
] | https://doi.org/10.1108/02656710010371191 | 2,002 | July | "0NNUbAiinVjACPddX2Id6gbdRqf1M7P7R1NyUhv/l93c1VWdGkLcmGaRqkN34aTLEI7VBBOk2Adu+uTt4UHYJc0UAeT/z1yWELysINW2de2Be03oAoCQP5j0/NoYJz+4nsM1/uiWNlYmzJthAydUgs3E2gV+UJM8TGJWZBpfFjs=" |
10.1108/02656710210413471 | <jats:p>Quality cost is usually considered as a means to measure the quality level in a quality system. Since the interrelationship among quality cost components is complex, a general quantitative model for describing their relationship is not easy to construct for improving the quality. In the assessments of quality c... | Using fuzzy approaches to evaluate quality improvement alternative based on quality costs | [
"Chen Liang‐Hsuan ",
"Weng Ming‐Chu "
] | https://doi.org/10.1108/02656710210413471 | 2,002 | July | "Uvk4bIxgi9rQCPNffyG1a0b/w6PUk9NjTlFy9pn/5dTGhBIt88BdSWqEOsHV0qTvEF79BRmMGk0KqnkpUUk4iEkcqcW+zVGuHjywaPimBoyhfR7oEwGae8gmtZaPBb/I3+81vOSeFWwnUJttZ2qUJ5/GSKx+WpIoHXLUDBMKdjY=" |
10.1108/02656710210421580 | <jats:p>Refers to the increasing interest in the development of theoretical frameworks in the area of performance measurement. Companies have used them as a way of testing different business policies and strategies as well as measuring their performance. Literature shows that these frameworks are not providing an effec... | Virtual integrated performance measurement | [
"Ahmed A.M. "
] | https://doi.org/10.1108/02656710210421580 | 2,002 | July | "OldcbgCimNqAytY/XWgVewbnRsEVM7HrRkdyd5f+t51GJFodekLdGDoGu8V1kaavEU/dTTeMGofotq2pYF3wJfUWsMD4z1GOBPr66PMmts2teR3okoKCE9i07JgaBo+bhZs1npaLhXxKVJvlU28GA4XHzyl9UpLsTHrUnbVKVuU=" |
10.1108/02656710210427520 | <jats:p>Total quality management (TQM) is an integrative management philosophy aimed at continuously improving the performance of products, processes and services to achieve and exceed customer expectations. This paper provides an empirical study on the identification of the critical success factors (CSFs) of TQM imple... | Critical success factors of TQM implementation in Hong Kong industries | [
"Antony Jiju ",
"Leung Kevin ",
"Knowles Graeme ",
"Gosh Sid "
] | https://doi.org/10.1108/02656710210427520 | 2,002 | July | "UvBYXYriC5iQiPH1j2kV+yRPx6f0k7HBQl12VNH9s7xGFBMNGshdG3YQsquxFa7LuF59jbGciV9s8Wis8kKoYeWcgeD+71GmCLe4oJE2dsylSpnoE4Ke8diu+NKNBr/Y/8M13OCDljVP4JvgRiaWCI3FWixtUqOwHmpWtIEbdj8=" |
10.1108/02656710210427539 | <jats:p>Companies are expected to achieve a high level of customer satisfaction in order to outperform their competitors. Many companies focus on how they themselves can do better to meet their customers’ needs. However, they may not be aware that they can best satisfy their customers by teaming up with their suppliers... | Sustaining company performance through partnering with suppliers | [
"Wong Alfred "
] | https://doi.org/10.1108/02656710210427539 | 2,002 | July | "UFNoXQimLVrwuPbXXWiZ6k79Q+bUE7vjzwFy0TP/td1GlBkNOsBcGz6Uq2F1A6SCkJ7dBDmU2A9uueytYUH4CeUWA+D771WGCv+o6NG2M82Jex3oU6KGKcy3/NoIRr2IvsM1nsq3FVB+xJtlgyM2gI3Hyy1uVpMwTGIWhJsbSjE=" |
10.1108/02656710210427557 | <jats:p>Teamwork is increasingly seen as a prerequisite for many job functions within those organisations seeking to sustain total quality management (TQM). However, the daunting task of creating a teamwork environment within many companies is often left to pro‐active senior management that assumes the responsibility f... | Sustaining TQM through self‐directed work teams | [
"Irani Zahir ",
"Choudrie Jyoti ",
"Love Peter E.D. ",
"Gunasekaran Angappa "
] | https://doi.org/10.1108/02656710210427557 | 2,002 | July | "EFxITIjmNlZgmMf3HG2d+uT/04NWE9PhTlF2xBH/t5nsmB0cWoJdHWKUrmuxR6znuV/FjDG83A9s8+yk5nv4ReUUG4H6j1GmC7WIoJi2e9WB21ToEAqSMYi0vtocBKqZ/tslv5q2Ny1PyZthTmcWgo2OUi1vSIO4WOJWxbEbVhs=" |
10.1108/02656719410051698 | <jats:p>Manufacturing systems are gearing up to meet the challenges of
quality‐based competition. Process capability study and analysis have
become critical issues in process control and a number of guidelines are
available for process capability assessment. However, certain conditions
like normally distributed output,... | Process Capability Assessment with Tool Wear: An Investigative Study | [
"Jagadeesh R. ",
"Subash Babu A. "
] | https://doi.org/10.1108/02656719410051698 | 2,002 | July | "ZFkITIjgMd7ATOe1Vmd5/c7d8CI3s/PrTiVyvpnp/JzOZBN3S4BNWE6Gm6H1kqavEA6ZDcCvyU+rsmgs8UAQPcWUpuUezFiqkjyGYaCmeVGhLxnhg4OYJ/hy7dCaBTuY67s1XOKGpXTm1JtlR2e2Co/GGqhvG5Y1XEvWjRObVg4=" |
10.1108/02656719410064676 | <jats:p>Usually, statistical process control uses control charts for monitoring
the evolution of a manufacturing process. Traditionally, control limits
are computed without considering another aspect of statistical process
control: the process capability (PC). This is essential information
because it indicates the prop... | Accounting for Specifications in Statistical Process Control | [
"Gélinas René "
] | https://doi.org/10.1108/02656719410064676 | 2,002 | July | "4FEYbJigG9rJTMO5f3Yd80XNUKE1M7NrRFVge5Ht3JxKcBIXS4BNCEaWOyHwkqqvEA+fCQGcCE+rimmsaEoVnc2UkOU8zVm2mr4yKTAmTUGjw55CY4CIDsi6rxSeAp6Y66I3rOY2hHfg1dt1UCa0Cs7GHq1+ArOlfGvULQObdg4=" |
10.1108/02656719410070138 | <jats:p>A merge production system which has parallel stations in the first stage
followed by a single station in the second stage is analysed in
connection with the production rate of the system. A mathematical model
is developed using semi‐regenerative process and a system of convolution
integral equations satisfied b... | On the Production Rate of a Merge Production System | [
"Gopalan M.N. ",
"Dinesh Kumar U. "
] | https://doi.org/10.1108/02656719410070138 | 2,002 | July | "cFEIfJznkN7YONb/VTO5+2b/7GG0I7P7SRVzbJvpvJTGQBtZa8BMXGSESqO0wqDn8A61i1msGE0LoC2p40jaRYGUIEA6z1iuFfy0SPokZn2B/45Ac4KVLt66vBoZBbmInnM33FGMhX/yBdt9IGaSAt3OHAh/UrO8TmLUF4MaV3o=" |
10.1108/02656719510084745 | <jats:p>Six sigma is a way to measure the probability of manufacturing a
product or creating a service with zero defects. Presents a case study
to illustrate how the concept of zero defects, measured by six sigma,
can be applied to customer satisfaction measurement and to examine the
impact of customer expectations on ... | Customer satisfaction measurement and analysis using six sigma | [
"Behara Ravi S. ",
"Fontenot Gwen F. ",
"Gresham Alicia "
] | https://doi.org/10.1108/02656719510084745 | 2,002 | July | "Y1BYbIlgONrQiJf3XWoVa4zXxvTFM4OjThdycNP5pNzUJBodWsBNGmKUuwe1ooavEF3RifGcic/psW4sYVqwPW0UIOH679meCL064JE2Y9yh6xTgE7OKT/i8/Z4NJ6/Yz9c1HuqCHXzb3NtgzmoWgM3W3i5PU4G4TnJW/huZRj8=" |
10.1108/02656719510084763 | <jats:p>Looks at the construction industry’s approach to quality management
by focusing on the sector of civil and structural engineering
consulting, with an in‐depth study of one company in particular.
Examines the premiss that the industry does not really understand total
quality management, but merely considers the ... | Quality management in civil and structural engineering consulting | [
"Oakland J.S. ",
"Aldridge A.J. "
] | https://doi.org/10.1108/02656719510084763 | 2,002 | July | "wvJQbQsimliYCPfVX2IdywbVRIN1k/PLRlV2ZJP/9L3IgBMdGsDcWG6Mmkkd4KTLMI/VDZOsmENs+m9swUHYte0Us+H4z1i0GDWaMNEmNezhSxzwBqKKY5i0vdqMJi+Z++M1XOCChnxm1NvhAiegwI+EWA1/UIL8BHZWLZNfdj4=" |
10.1108/02656719510084790 | <jats:p>Analyses an <jats:italic>n</jats:italic>‐unit cold‐standby system with a single repair
facility under the assumption that the failure and repair times are
arbitrarily distributed. Develops a mathematical model using
semi‐regenerative processes. Obtains a system of integral equations
satisfied by various state p... | Analysis of an <i>n</i>‐unit cold‐standby system with general
failure and repair time distributions | [
"Gopalan M.N. ",
"Dinesh Kumar U. "
] | https://doi.org/10.1108/02656719510084790 | 2,002 | July | "cfkIXgjlmtrYPPZddSJ96Qbz5e2xI5ODzhNxCZn/8DxA5ApdO0FFWG6F++W10qbpUAy9ycmOCM3Lonnoe0EYRe8WgkWW51mmDD00eNqmZp3hP6HAYYKuaWyyPRQPBKmom3M33IoelX6yVNtnNWIeB93OGAznArK0bmLWhvObVj4=" |
10.1108/02656719510093583 | <jats:p>Uses a review of literature to examine quality in the context of
its current understanding thinking by advocates of total quality
management (TQM). It must be realized that TQM is not a short‐term fix.
It demands thorough preparation, unbending commitment, clear direction
from management and, above all, patienc... | The long view of total quality management pays off | [
"Patel Anoop "
] | https://doi.org/10.1108/02656719510093583 | 2,002 | July | "0tRYXUiiO96QiPX3X2SV+g7dRYVUk7NzRFV2cVH/9PxMhBsdGoDcW2aGu0vVk6WL0E7diLGcmEfo8Wit4GDYZeWWC6G6792sgLE6oJGmN9Sh6RzgESCKY5g+vIqMAr+Yf+M1PuKylwze9JPhAjeUgo/EWi19UIIwTHpWtZEbVjo=" |
10.1108/02656719510101268 | <jats:p>Assessing the impact of a quality improvement intervention on an
organization is particularly difficult in a high contact service
operation where the intangible service encounter is the unit of output.
Frequently, accounting or financial data must be used to evaluate the
effectiveness of the intervention; howev... | Assessing the outcomes of quality improvement interventions | [
"Sulek Joanne M. ",
"Lin Mary R. ",
"Marucheck Ann S. "
] | https://doi.org/10.1108/02656719510101268 | 2,002 | July | "UNsQTCggk1rAiF/1XWO9+wTzw+BVM7PrTlVytpf/5txOABIeUsBYGXaWusGxk6TvUc6dibm8GE/rmfnp50BwFcUUgMC6z1G2iL/w6PE2fpWlaR2AAjGCK9iu/5oNBZ7Y9tcxHuaeFz1azItlYRM0go3HyixvcJd0TGK2XeGbZjY=" |
10.1108/02656719510101295 | <jats:p>Looks at the concept of organizational culture according to Schein,
where the system of basic assumptions is developed by the organization
during its history. These assumptions are bound to influence the
management’s choice of TQM approaches and quality training methods.
First, presents a model of different kin... | A mismatch of cultures: a pitfall of implementing a total quality
approach | [
"Kekäle Tauno ",
"Kekäle Jouni "
] | https://doi.org/10.1108/02656719510101295 | 2,002 | July | "wvlYbKgmF9qQiPd1XWjV737VwcRUs6PnYlB2VJH/9tziFBpfesBMWGaEuuvUUabjmA9tjTOMyN9IsG5sZEDwrMUUI+G6rVGkiLU8aNC2P9ShrRTgUyCa4pg7vJydZLvc/8M1/uCTl0jmzM9hQo52kI3GWix/U4PwHnrXPTMbVjc=" |
10.1108/02656719610108332 | <jats:p>Technical specifications may not in themselves guarantee that a customer’s requirements will be consistently met, if there happen to be any deficiencies in the specifications or in the organizational system designed to produce the product or service. It was in this context that the International Organization fo... | A roadmap to implementing ISO 9000 | [
"Motwani Jaideep ",
"Kumar Ashok ",
"Hung Cheng Chun "
] | https://doi.org/10.1108/02656719610108332 | 2,002 | July | "wNFIfYimv17QCPfxd2KdYwa19cZ0M/NfRhFyVbH/9LxMBBNVesBMGW6Gu0P1sKTjAA/xDaGcyE/sk2ps4UD6Ne2UE8PzzV2MGj+yYZC2Z8Wh+RHiFKCKScg8vZ6ORq+YzuM/nICClzTuVNthA24Wgo3G2A1vUhJYHvdWm78bRj8=" |
10.1108/02656719610114425 | <jats:p>Manufacturers in Europe, Japan, and the USA have widely employed the Taguchi methods of robust experimental design in optimizing product designs and manufacturing/assembly processes. However, these methods have made relatively little inroads into the service industries, for rather obscure reasons. Develops a ro... | An application of Taguchi’s robust experimental design technique to improve service performance | [
"Kumar Ashok ",
"Motwani Jaideep ",
"Otero Luis "
] | https://doi.org/10.1108/02656719610114425 | 2,002 | July | "UNJIbIiksNrEnONUHWNd637TRGdVs5PvXgVwONv/9RReBAodW8BdGnSW22Hx04brEE+xjbGOm0/quWmtYVHZle0WIOVSz1WeEreiKLA3Id2hPxPgERKPSVmy/Z6JB6+I76s13fqSlBySzNtkZmcWAo/HXixvFDMwXG9WnPMbdj8=" |
10.1108/02656719610128556 | <jats:p>Air pollution is a problem that concerns many of us all over the world. Developing countries are also facing this problem. For the most part, air pollution is a negative side‐effect of industrial development. As such, it primarily concerns industrialized countries. However, it has also great impact on those cou... | Statistical analysis of the impact of air pollution on the quality of inventory | [
"Jung Lyu Jr ",
"Gunasekaran A. ",
"Ding Jyh‐Hong "
] | https://doi.org/10.1108/02656719610128556 | 2,002 | July | "YPBcXJik+lrEjbPWTXPd60TVSCpVI7HTzhV6UN+/9fwGZBIdAkBcCF6Em/f90K6j4E+5gB2NGg/LomktY0I5mS0UieG+jFivEr5yLLCmfsyhbRLAN6KmLXidr5gKRSvYjzsdvZwW1H6KxNvxIse0GY/E2qp+YrNQTGbUjdMKVgU=" |
10.1108/02656719610150623 | <jats:p>Presents a cost‐optimization model for determining optimal burn‐in times at the module/system level of an electronic product. Optimum burn‐in is determined as that which will be most cost‐effective when considering burn‐in cost, field failure savings and the impact on system reliability.</jats:p> | A cost optimization model for determining optimal burn‐in times at the module/system level of an electronic product | [
"Genadis Themis C. "
] | https://doi.org/10.1108/02656719610150623 | 2,002 | July | "UvsITICik9rUrMJ9NSM14Q7fRO+zM5PLBANyOFnt6Dje5FpdMkBNXO6EW+G286TlEg2pBfmc2c3pgGuIQ2Z4lO2WKUU+zVymEjqgaLo2RkihnQFAMgCO5k2yv5KdAa+Yhms335q2nzbyRNtpV+YeB83EWCp/UrMlXkbSnHsMXj4=" |
10.1108/02656719710156789 | <jats:p>Control charts based on geometric distribution have shown to be useful when this is a better approximation of the underlying distribution than the Poisson distribution. The traditional <jats:italic>c</jats:italic>‐chart, if used, will cause too many false alarms. It is noted that for geometric distribution, the... | The use of probability limits for process control based on geometric distribution | [
"Xie M. ",
"Goh T.N. "
] | https://doi.org/10.1108/02656719710156789 | 2,002 | July | "4nEcbIigmRrATEPxfWZd60bRRGW1I7NpTFdB+5X/7JxIQEtXSoRNSE6WHyH5kKInMA79jUuMCk8qgmgpREM5FM0UkMXS71isGLswwLM0bt3hPp5IR4LMCYi6rRSIB5uYzaI3buISjD7qxN/1cCcWA8/WDCx/NhOxfGPWHpObdi4=" |
10.1108/02656719710165455 | <jats:p>Business schools are under mounting pressure to decrease the cost of delivering education while improving programmes and services for students. Total quality management (TQM) provides a way to improve quality while reducing costs. However, since TQM involves fact‐based continuous improvement, data must be colle... | Assessing service quality in schools of business | [
"Pariseau Susan E. ",
"McDaniel J.R. "
] | https://doi.org/10.1108/02656719710165455 | 2,002 | July | "clpAXQiikl6AiPPWPWGV6wTlR2xVswNhUlJ2cJP+5d3OkDIdGkBMGT6G+0dXEaSjkQ+8jbm8yMfvqXlp4VWYG+UUkOP8i12uCr2qIJh24sSlKRXoMjOK1ZCn6JqMJrPY74k1nvrSlzBX3Jtlcy8WgIXFWi9/8hDETHBS7zubZj8=" |
10.1108/02656719710170620 | <jats:p>The role that effective maintenance management plays in contributing to overall organizational productivity has received increased attention. Presents the development of a situational maintenance model that may be used to analyse and design the elements of a maintenance system. The situational approach to maint... | A situational maintenance model | [
"Riis Jens O. ",
"Luxhøj James T. ",
"Thorsteinsson Uffe "
] | https://doi.org/10.1108/02656719710170620 | 2,002 | July | "ENQcTACmENrwGNcVXWPdqw7XU+dVM/P3ThUwlN//tV1MlBhPC4BMGHaEumW1p6TrEE+ZDy2O2EdK022s80FIJO0UK2Ewx1GOhLfgqJEmc8ylPwjAUqquL1iY/BIeRe6Yn/s1l7SP10R+RP8hFytWgo3HTizv06O8HmvWlfUfVhU=" |
10.1108/02656719710181295 | <jats:p>Reports that pressures to address citizens’ needs amid growing financial constraints have led government agencies to consider adopting total quality management (TQM) philosophy as a change agent in the public sector. Examines one state agency’s attempt to institutionalize TQM and explores the effectiveness of T... | A model for institutionalizing TQM in a state government agency | [
"Loomba Arvinder P.S. ",
"Spencer Michael S. "
] | https://doi.org/10.1108/02656719710181295 | 2,002 | July | "EOVcfAqinxrQudfVd2ud247/1oREE/PjblR0dfP/9J3OFBMdGsBeG2KG+utRU6bnsg/9DbOcmFdsoUkt4WGoHeQco+G6j1CmCLFYqIkmNtWlKRTiCBKOQQjqvBpMIqfY/4MxvLSWxz1H5N/sQjZWgI3DQAl90AK0DmpWtLHbRl8=" |
10.1108/02656719710186173 | <jats:p>In the total quality management (TQM) environment, a major responsibility of TQM implementation rests with supervisors who translate the top management strategies into short‐term execution. Hence, the role of supervisors in the quality improvement efforts warrants a serious examination. Presents a comparison of... | Supervisors’ role in TQM and non‐TQM firms | [
"Golhar Damodar Y. ",
"Deshpande Satish P. ",
"Ahire Sanjay L. "
] | https://doi.org/10.1108/02656719710186173 | 2,002 | July | "klBYTQjiExrwyLd3fyPdu0Rfw+H1M7N/R1V25Tf/tJzMlBgcMoBdGWaEqg+1gKTnlF91TLm8yg/s82yl5GK4FeUUE+G6jFGmir8s4IA2esWhC57jERKepYgevNoMRLuZv8M1PNq+FyVOxMPghicUgI/XWC1vQIE8Di9WnNNbRgI=" |
10.1108/02656719710186209 | <jats:p>With escalating competition in the hotel industry, a growing number of hotels have considered service quality their top priority in maintaining competitiveness. To maintain competitiveness, the hotel management often needs to develop reliable service quality standards. Perhaps one of the best ways of developing... | Benchmarking the quality of hotel services: managerial perspectives | [
"Min Hokey ",
"Min Hyesung "
] | https://doi.org/10.1108/02656719710186209 | 2,002 | July | "cnIMfsnijVqoWvNcX2od6wbvFWBXk8PrRllzpJP+t33iBBofWkJcGj6Eu+G1MaTL0B75Txu82E9I2Vmt4cHgBe2UgOT8jdWMEPygoJGm/9ytuQXoEqGCC8k3vZ4IJy+L/pM1HNKWwRQO0JthQ3+2Q4XHSihPUpN2bnZWFjVKRjg=" |
10.1108/02656719710186795 | <jats:p>Explores the dynamic relationships involved in achieving a strategic quality orientation in a business setting. The relevant literature was revived. A methodology for implementing a strategic quality perspective was developed and tested in a field study. The methodology stresses both the technical and cultural ... | A systematic approach to improving quality: a framework and a field study | [
"Czuchry Andrew J. ",
"Hyder Carroll ",
"Yasin Mahmoud ",
"Mixon David "
] | https://doi.org/10.1108/02656719710186795 | 2,002 | July | "QtdYXAigHdqgiPR3f2idew7/xuV0M/NlThF21BP95r18BBkNWsBMGWaEukuVE6SvEA99jTGcmYds22Vt4kLgJO0UF+H6jFmOCLW6pNG2P9yp7RXoESKOI8i8/J6MR/+avMs1v6CiFqxOyJvgQn4UgIXH0A1vUoJ8TUtS3LEbVjM=" |
10.1108/02656719810198584 | <jats:p>This paper shows that the current quality literature does not consider all factors that affect quality program implementations. Employee perceptions of quality differ across organizational levels. It is clear that these differing perceptions of quality affect the success of a quality program implementation. The... | Technique for pre‐implementation assessment in total quality programs | [
"Wright C.M. ",
"Riggle C.G. ",
"Wright B.G. "
] | https://doi.org/10.1108/02656719810198584 | 2,002 | July | "03lQTIkgGt6QKLR7PSKd+wbPx6XUk7PnShV29Lf/td3OFBIbWshMmWSGukO3IKbnME/8jTm82EUss80tYEDyDeEUguH5zVGOCrVo4NCmN5W9LRXoNjKeJsh2/JqNJb+I/8M1/PK216VrxNvgSj9UkI2Ayi1/UIO0XGNWvfEYUjY=" |
10.1108/02656719810198962 | <jats:p>This paper presents the findings based on a survey conducted to examine the status and extent of the use of computer‐based technology (CBT) to support “quality”, including such aspects as quality control, quality assurance and quality management, in Hong Kong. Five main categories of CBTs, namely decision suppo... | A survey of applications of computer‐based technologies in support of quality | [
"Nga E.W.T. ",
"Cheng T.C.E. "
] | https://doi.org/10.1108/02656719810198962 | 2,002 | July | "IlhMbIhiGJ7BiHN9HSMdK5zdRcfVM+PnTl1yZlP/s5jMMBIdSsFdCHKWOyux0qbvOUucjTWMxg+pkymo8kkYFW0UI2D+jVWuDL+oqJhGfsChLR7BEimac9il+ZIuJq+N2ZsV/aKGhTWPQJd0wKaUi8/sTS1vWoKQHE9WHpmfdjw=" |
10.1108/02656719810199006 | <jats:p>When the process probability distribution is non‐normal or is unknown, the process mean and standard deviation may not properly describe the distribution’s shape. Consequently, the traditional process capability indices (PCI) C<jats:sub>p</jats:sub>, C<jats:sub>pk</jats:sub>, C<jats:sub>pm</jats:sub> and C<jats... | Lower confidence limits of process capability indices for non‐normal process distributions | [
"Tong Lee‐Ing ",
"Chen Jann‐Pygn "
] | https://doi.org/10.1108/02656719810199006 | 2,002 | July | "4nEobAzgGNrITOLdX2Jda06RRD0kMrPvRlUS/5m99NxEZEp/WshNmE4WGyDzkKbjEc+7jQCcGG+oinmtQEEZEY8WIMS+zVC+Hj6gObKmbtWjq5/IVwGETf22vdabBD+Iz6M1fMqmj32qlLvkZQemK93GnKp/FhK9XGvWnBP7Viw=" |
10.1108/02656719810199259 | <jats:p>The different steps in the development of a new quality management system resemble the phases known within information planning. However, there is one substantial difference: the methods of information planning are in an adult stage and have been supported by computerized aids for years because of their affinit... | Quality system design and information planning | [
"van Nistelrooy P.P.J. ",
"van de Water H. "
] | https://doi.org/10.1108/02656719810199259 | 2,002 | July | "QFBZXIjivt6AaPP7X2Itaw7X1HlwE/NnThRyFHHt5pxPEBodcsBdG3aSuwu40aTrGA/cjRGc2l+q0Ewsx2EYLO2WI8PwzVWMCL24oYk2t9WjeR3ITiKKYYg+/JYIRp+NXfM3vOSyh21nwcPoAge0i4+CTo1/UgK0BE9W/JMbdnY=" |
10.1108/02656719810214341 | <jats:p>This paper concerns the problem of product’s technical quality profile design based on competition analysis and customer requirements. A modified version of <jats:italic>Qbench</jats:italic> algorithm has been developed aiming to support the engineering design process. A set of values for the technical/engineer... | Product’s technical quality profile design based on competition analysis and customer requirements: an application to a real case | [
"Franceschini Fiorenzo ",
"Zappulli Mauro "
] | https://doi.org/10.1108/02656719810214341 | 2,002 | July | "YHIMbIiqidqQDOIfXWsFUS+fJSJUO+NjTAVyfNv7t/3cZBJNWEBMGCaS++G04Kbj8A7djRGs2k3omHGsQECYncUWAIdyzV2UGLyibPGmJoyp+ZXAEqKaCv04vZqfBZ+a7qu3/sKyBX6DRJNxB2cWA4/CzixvcpNybHLWnJ8adj4=" |
10.1108/02656719810220597 | <jats:p>In this paper, we develop a model for machine maintenance inspection problem. Conditions under which an economical solution exists are derived. An optimal solution procedure yielding the optimal inspection interval length in few iterations is proposed as well as a closed form heuristic solution which provides a... | A maintenance inspection model: optimal and heuristic solutions | [
"Ben‐Daya M. ",
"Hariga M. "
] | https://doi.org/10.1108/02656719810220597 | 2,002 | July | "4PEMTIDim1rYvdMfdWPd6T65dCNUk8LyTgFz/J3/5Bba5BodaEDNWk6H+6f18KTnBEyZDkGOis+KqimJcWA6hO0WgcE0z1iuFDw0qNkiZI3hP4/AEqGIblw2rJAPha6Ym6MfvpSW1H6mRdvhAisUA9/HDQjuE7IxPnbWjpOLVi4=" |
10.1108/02656719910239910 | <jats:p>Fourteen companies who were winners of the Australia Quality Award between 1989 and 1993 were surveyed regarding the dynamics of the change processes, which led to their achievement of the awards. It was hypothesized that the organizations which won the award successfully managed the process of complex organiza... | Key factors predicting effectiveness of cultural change and improved productivity in implementing total quality management | [
"Abraham Morris ",
"Crawford John ",
"Fisher Tom "
] | https://doi.org/10.1108/02656719910239910 | 2,002 | July | "0P1YXIAmN97wmPf1NWCd+0TvwsR0s7PrShV2dHf/tN3GlBNdU8BMGXCGum+0F6ejMA99qTUc2F9uuGts4HDopOUcI2H6z1G2ALUSqIEmP8Wl7ZzoswCea5g6/ZpIRu+Y/sMx/uOfBz1OyIthUjeWgo+Jyg1tUgI8HGLWvPEbRho=" |
10.1108/02656719910248217 | <jats:p>Describes research which has been carried out using case‐study analysis to investigate how three Thai companies have adopted TQM. As Japanese and US companies are major investors in Thailand, one purpose of the study was to compare approaches to TQM implementation between three ownership categories: Thai, Japan... | A study of TQM implementation in Thailand | [
"Krasachol Ladawan ",
"Tannock James. D.T. "
] | https://doi.org/10.1108/02656719910248217 | 2,002 | July | "UNBITYhmBlrgiffVfWOV+xbPwqV1s6FrQhVy1LP/tN9EBBMdWsBcGHaEukN9AabDoE/zjTCs2E/o82kNcEGq5e0UI6H6zVGOArd6INC2P8ylDQDoF6KK05gbvJ6YRf/Y9sMx/PCWBXROxIvhVj+0goXF2i1tUII4TurWhLEbVjs=" |
10.1108/02683940010330975 | <jats:p>This article addresses the rationales employed for the introduction of employee assistance or advisory programmes (EAPs) in UK organisations. It examines typological conceptions of rationales for the introduction of EAPs which are appraised in relation to a study of the introduction of UK based EAP programmes a... | Human resource maintenance? – Organisational rationales for the introduction of employee assistance programmes | [
"Alker Linda ",
"McHugh David "
] | https://doi.org/10.1108/02683940010330975 | 2,002 | July | "kl0cbAFkOvbAotf/XmiZ+0Xnx+NRs/HLZl1yUhP+s93mkBocYsZJGjKFMmu8EqTrOc/5DjvsEB+o1sys1mgKhP+cM8T8x3GsiLFpKJi2Nt25KQTBUqI4bRij/sIcpGKd39sRGZiVh11Czd+jQjdGM83M3q9vTYP0DOPWQfJfJhA=" |
10.1108/02683940010346734 | <jats:p>Examines the merits of job breadth as a construct reflecting discretionary work behavior, and the influence that a supervisor is likely to have on an employee’s developing job breadth. Surveys were completed by employees from long‐term care facilities in the mid‐western USA. Results indicated that job breadth w... | The influence of employee‐supervisor interactions upon job breadth | [
"Klieman Rhonda S. ",
"Quinn Julie A. ",
"Harris Karen L. "
] | https://doi.org/10.1108/02683940010346734 | 2,002 | July | "1lpcXAigNjrgPJd/b3Ddu2fHQ8FUE/Nl5lUyzBf/9N3kuBgdcsBNGDCEKmu1QqyvWFxsDLuMmA0s69yrskN6peO1A+G6z1WuBLHgaJI2duCzGRyjcqaWJYCc/JpPJDwZvsM1PNCkm81C1NPhRqVWEI3M1i13wYcwGidXhPEaagA=" |
10.1108/02683940210415915 | <jats:p>This article analyses how privatization influences corporate culture and employee wellbeing in the privatized companies. We hypothesized that the change process initiated with privatization and preparation for privatization would lead to a change in corporate culture and also to an increase in employees’ percep... | Does privatization affect corporate culture and employee wellbeing? | [
"Cunha Rita C. ",
"Cooper Cary L. "
] | https://doi.org/10.1108/02683940210415915 | 2,002 | July | "GntYbCBkkt7Qoqf1XXGd60bVQoV2s/PDZl96yFL+8N1mkBo8OgRcCDKGcnOQULDrUg3bCLGsgZ7Atv4HwnAqjGMUCYG+X1GPC7GQYJS2N8yjzQ2hM6aGf9AMvUodRCPZr8Mdn9iUhw1OyN9hVhrWEoXFniZ/aZuwCqL3neMcUz0=" |