chunk_id stringlengths 3 7 | chunk stringlengths 0 841 | source_url stringclasses 652
values | title stringclasses 652
values | chunk_idx int64 0 558 | chunk_start_char int64 0 48.7k | chunk_end_char int64 3 48.7k |
|---|---|---|---|---|---|---|
15-77 | Contact Jobcentre Plus before your appointment if you: | 15 | Jobseeker's Allowance (JSA) | 77 | 5,840 | 5,894 |
15-78 | need a foreign language interpreter, and do not have someone who can help with interpretation | 15 | Jobseeker's Allowance (JSA) | 78 | 5,895 | 5,988 |
15-79 | have a disability or health condition, for example a hearing impairment which means you cannot attend a phone interview | 15 | Jobseeker's Allowance (JSA) | 79 | 5,989 | 6,108 |
15-80 | If you’re not eligible | 15 | Jobseeker's Allowance (JSA) | 80 | 6,109 | 6,131 |
15-81 | DWP will send you a letter within 10 days to explain why you are not eligible for JSA. | 15 | Jobseeker's Allowance (JSA) | 81 | 6,132 | 6,218 |
15-82 | If you disagree with a decision | 15 | Jobseeker's Allowance (JSA) | 82 | 6,219 | 6,250 |
15-83 | You can challenge a decision about your claim. This is called asking for mandatory reconsideration. | 15 | Jobseeker's Allowance (JSA) | 83 | 6,251 | 6,350 |
15-84 | Make a complaint | 15 | Jobseeker's Allowance (JSA) | 84 | 6,351 | 6,367 |
15-85 | You can complain about Jobcentre Plus if you’re unhappy with the service you’ve received. | 15 | Jobseeker's Allowance (JSA) | 85 | 6,368 | 6,457 |
15-86 | Your JSA claim | 15 | Jobseeker's Allowance (JSA) | 86 | 6,458 | 6,472 |
15-87 | When you apply to claim JSA, your work coach will make an agreement with you to look for work. This agreement is called a ‘Claimant Commitment’. | 15 | Jobseeker's Allowance (JSA) | 87 | 6,473 | 6,617 |
15-88 | Your Claimant Commitment could include: | 15 | Jobseeker's Allowance (JSA) | 88 | 6,618 | 6,657 |
15-89 | what you need to do to look for work - for example registering with recruitment agencies or writing a CV | 15 | Jobseeker's Allowance (JSA) | 89 | 6,658 | 6,762 |
15-90 | how many hours you need to spend looking for work each week | 15 | Jobseeker's Allowance (JSA) | 90 | 6,763 | 6,822 |
15-91 | You should continue to do all the things you have agreed to do if you can do them safely. You must still follow the guidance on working safely during coronavirus. | 15 | Jobseeker's Allowance (JSA) | 91 | 6,823 | 6,985 |
15-92 | You can search and apply for work using the ‘Find a job’ service. | 15 | Jobseeker's Allowance (JSA) | 92 | 6,986 | 7,051 |
15-93 | You must tell Jobcentre Plus if your circumstances change, for example you start working or your income changes. | 15 | Jobseeker's Allowance (JSA) | 93 | 7,052 | 7,164 |
15-94 | Attending regular appointments | 15 | Jobseeker's Allowance (JSA) | 94 | 7,165 | 7,195 |
15-95 | Your work coach will arrange appointments with you every 1 to 2 weeks. | 15 | Jobseeker's Allowance (JSA) | 95 | 7,196 | 7,266 |
15-96 | At these appointments, you must show your work coach what you’ve been doing to look for work, for example proof of job applications and interviews. | 15 | Jobseeker's Allowance (JSA) | 96 | 7,267 | 7,414 |
15-97 | If you’re a victim of domestic abuse you might be able to get a break of up to 13 weeks from job seeking - speak to your work coach if you need this support. | 15 | Jobseeker's Allowance (JSA) | 97 | 7,415 | 7,572 |
15-98 | When payment can be stopped | 15 | Jobseeker's Allowance (JSA) | 98 | 7,573 | 7,600 |
15-99 | Your JSA payments can be stopped for a period if you do not do something your work coach asks you to do. This is called being ‘sanctioned’. For example, if you: | 15 | Jobseeker's Allowance (JSA) | 99 | 7,601 | 7,761 |
15-100 | do not take part in an appointment with your work coach | 15 | Jobseeker's Allowance (JSA) | 100 | 7,762 | 7,817 |
15-101 | do not accept or keep to your agreement to look for work | 15 | Jobseeker's Allowance (JSA) | 101 | 7,818 | 7,874 |
15-102 | turn down a job or training course | 15 | Jobseeker's Allowance (JSA) | 102 | 7,875 | 7,909 |
15-103 | do not apply for any jobs you’re told about | 15 | Jobseeker's Allowance (JSA) | 103 | 7,910 | 7,953 |
15-104 | do not take part in any interviews you’re invited to | 15 | Jobseeker's Allowance (JSA) | 104 | 7,954 | 8,006 |
15-105 | do not go to any training booked for you or take part in employment schemes | 15 | Jobseeker's Allowance (JSA) | 105 | 8,007 | 8,082 |
15-106 | leave your last job or training without good reason or because of your behaviour | 15 | Jobseeker's Allowance (JSA) | 106 | 8,083 | 8,163 |
15-107 | Contact Jobcentre Plus as soon as possible if any of these apply to you. You may be able to keep your payment if you have good reason. | 15 | Jobseeker's Allowance (JSA) | 107 | 8,164 | 8,298 |
15-108 | You’ll be told how long your payment will be stopped for. It could be between 4 weeks and 26 weeks (about 6 months). | 15 | Jobseeker's Allowance (JSA) | 108 | 8,299 | 8,415 |
15-109 | If you want to know how long your JSA payment could be stopped for, read part 3 of the guidance on JSA sanctions. | 15 | Jobseeker's Allowance (JSA) | 109 | 8,416 | 8,529 |
15-110 | If your JSA payment is stopped | 15 | Jobseeker's Allowance (JSA) | 110 | 8,530 | 8,560 |
15-111 | If your payment is stopped, you should keep looking for work. Your benefit payment could be stopped for longer if you do not. | 15 | Jobseeker's Allowance (JSA) | 111 | 8,561 | 8,686 |
15-112 | If you disagree with the decision to stop payment, you can ask for the decision to be looked at again - this is called ‘mandatory reconsideration’. | 15 | Jobseeker's Allowance (JSA) | 112 | 8,687 | 8,834 |
15-113 | If you disagree with the outcome of the mandatory reconsideration, you can appeal to the Social Security and Child Support Tribunal. | 15 | Jobseeker's Allowance (JSA) | 113 | 8,835 | 8,967 |
15-114 | You should continue with any JSA claim until the dispute is settled. | 15 | Jobseeker's Allowance (JSA) | 114 | 8,968 | 9,036 |
15-115 | If you claim Housing Benefit or Council Tax Reduction | 15 | Jobseeker's Allowance (JSA) | 115 | 9,037 | 9,090 |
15-116 | You should contact your local council immediately. They’ll tell you what to do to continue getting support. | 15 | Jobseeker's Allowance (JSA) | 116 | 9,091 | 9,198 |
15-117 | If your claim is ended | 15 | Jobseeker's Allowance (JSA) | 117 | 9,199 | 9,221 |
15-118 | Your JSA claim may be ended if you’re not available for or actively seeking work. You can apply again straight away, but your payments will be stopped for a period of either: | 15 | Jobseeker's Allowance (JSA) | 118 | 9,222 | 9,396 |
15-119 | 4 weeks if it’s the first time your claim has been ended | 15 | Jobseeker's Allowance (JSA) | 119 | 9,397 | 9,453 |
15-120 | 13 weeks if a previous claim has been ended within the past year | 15 | Jobseeker's Allowance (JSA) | 120 | 9,454 | 9,518 |
15-121 | Hardship payments | 15 | Jobseeker's Allowance (JSA) | 121 | 9,519 | 9,536 |
15-122 | You may be able to get a hardship payment if your JSA payments have been stopped. You do not have to pay it back. | 15 | Jobseeker's Allowance (JSA) | 122 | 9,537 | 9,650 |
15-123 | A hardship payment is a reduced amount (usually 60%) of your JSA. | 15 | Jobseeker's Allowance (JSA) | 123 | 9,651 | 9,716 |
15-124 | Eligibility | 15 | Jobseeker's Allowance (JSA) | 124 | 9,717 | 9,728 |
15-125 | You can get a hardship payment if you cannot pay for rent, heating, food or other basic needs for you or your child. | 15 | Jobseeker's Allowance (JSA) | 125 | 9,729 | 9,845 |
15-126 | You must be 18 or over. | 15 | Jobseeker's Allowance (JSA) | 126 | 9,846 | 9,869 |
15-127 | You’ll have to show that you’ve tried to find the money from somewhere else, such as borrowing from a friend or working extra hours. | 15 | Jobseeker's Allowance (JSA) | 127 | 9,870 | 10,002 |
15-128 | How to claim | 15 | Jobseeker's Allowance (JSA) | 128 | 10,003 | 10,015 |
15-129 | Speak to your Jobcentre Plus adviser or work coach to find out how to claim a hardship payment. | 15 | Jobseeker's Allowance (JSA) | 129 | 10,016 | 10,111 |
15-130 | If you’re getting contribution-based or income-based JSA | 15 | Jobseeker's Allowance (JSA) | 130 | 10,112 | 10,168 |
15-131 | As long as you’re still eligible, you’ll keep getting contribution-based or income-based Jobseeker’s Allowance (JSA) until either: | 15 | Jobseeker's Allowance (JSA) | 131 | 10,169 | 10,299 |
15-132 | your circumstances change | 15 | Jobseeker's Allowance (JSA) | 132 | 10,300 | 10,325 |
15-133 | your claim for contribution-based JSA ends (you can get it for up to 182 days) | 15 | Jobseeker's Allowance (JSA) | 133 | 10,326 | 10,404 |
15-134 | Jobcentre Plus will talk to you about your options. If you’re eligible you might be able to claim Universal Credit. | 15 | Jobseeker's Allowance (JSA) | 134 | 10,405 | 10,520 |
15-135 | You need to take reasonable steps to look for work while getting JSA. You must still follow the guidance on working safely during coronavirus. | 15 | Jobseeker's Allowance (JSA) | 135 | 10,521 | 10,663 |
15-136 | You must tell Jobcentre Plus if your circumstances change, for example you start working or your income changes. | 15 | Jobseeker's Allowance (JSA) | 136 | 10,664 | 10,776 |
15-137 | Working hours and income | 15 | Jobseeker's Allowance (JSA) | 137 | 10,777 | 10,801 |
15-138 | If you start working more than 16 hours a week, you might stop being eligible for JSA. | 15 | Jobseeker's Allowance (JSA) | 138 | 10,802 | 10,888 |
15-139 | You might stop being eligible for income-based JSA if: | 15 | Jobseeker's Allowance (JSA) | 139 | 10,889 | 10,943 |
15-140 | your partner starts working 24 hours or more a week, or increases their hours to 16 hours or more a week | 15 | Jobseeker's Allowance (JSA) | 140 | 10,944 | 11,048 |
15-141 | your savings increase to £16,000 or more (including your partner’s savings) | 15 | Jobseeker's Allowance (JSA) | 141 | 11,049 | 11,124 |
15-142 | You cannot apply for contribution-based or income-based JSA anymore. Instead, check if you’re eligible for Universal Credit and ‘new style’ JSA. You could get both at the same time. | 15 | Jobseeker's Allowance (JSA) | 142 | 11,125 | 11,306 |
15-143 | Report a change of circumstances | 15 | Jobseeker's Allowance (JSA) | 143 | 11,307 | 11,339 |
15-144 | You must tell Jobcentre Plus if your circumstances change, for example you start working or your income changes. This might affect how much you get. | 15 | Jobseeker's Allowance (JSA) | 144 | 11,340 | 11,488 |
15-145 | Volunteering will not normally affect your JSA but you should report it before you start. | 15 | Jobseeker's Allowance (JSA) | 145 | 11,489 | 11,578 |
15-146 | Your claim might be stopped or reduced if you do not report a change straight away. | 15 | Jobseeker's Allowance (JSA) | 146 | 11,579 | 11,662 |
15-147 | A change of circumstance can include: | 15 | Jobseeker's Allowance (JSA) | 147 | 11,663 | 11,700 |
15-148 | starting or stopping work, education, training or an apprenticeship | 15 | Jobseeker's Allowance (JSA) | 148 | 11,701 | 11,768 |
15-149 | changes to your or your partner’s income or working hours | 15 | Jobseeker's Allowance (JSA) | 149 | 11,769 | 11,826 |
15-150 | moving house | 15 | Jobseeker's Allowance (JSA) | 150 | 11,827 | 11,839 |
15-151 | changing your name | 15 | Jobseeker's Allowance (JSA) | 151 | 11,840 | 11,858 |
15-152 | people moving into or out of the place you live (for example your partner or a child) | 15 | Jobseeker's Allowance (JSA) | 152 | 11,859 | 11,944 |
15-153 | changes to the benefits you or anyone else in your house gets | 15 | Jobseeker's Allowance (JSA) | 153 | 11,945 | 12,006 |
15-154 | changes to your pension, savings, investments or property | 15 | Jobseeker's Allowance (JSA) | 154 | 12,007 | 12,064 |
15-155 | changes to other money you get (for example student loans or grants, sick pay or money you get from a charity) | 15 | Jobseeker's Allowance (JSA) | 155 | 12,065 | 12,175 |
15-156 | changing your doctor | 15 | Jobseeker's Allowance (JSA) | 156 | 12,176 | 12,196 |
15-157 | any changes to your medical condition or disability | 15 | Jobseeker's Allowance (JSA) | 157 | 12,197 | 12,248 |
15-158 | going into hospital or a care home or sheltered accommodation | 15 | Jobseeker's Allowance (JSA) | 158 | 12,249 | 12,310 |
15-159 | going abroad for any length of time | 15 | Jobseeker's Allowance (JSA) | 159 | 12,311 | 12,346 |
15-160 | changes to your immigration status, if you’re not a British citizen | 15 | Jobseeker's Allowance (JSA) | 160 | 12,347 | 12,414 |
15-161 | You must tell Jobcentre Plus if you cannot work but you’re still getting paid by your employer (‘on furlough’) or you’ve been given a grant through the Self-Employment Income Support Scheme. | 15 | Jobseeker's Allowance (JSA) | 161 | 12,415 | 12,605 |
15-162 | Call the JSA helpline if you’re not sure whether you need to report a change. | 15 | Jobseeker's Allowance (JSA) | 162 | 12,606 | 12,683 |
15-163 | You may be prosecuted or have to pay a £50 penalty if you give wrong or incomplete information, or do not report changes straight away. | 15 | Jobseeker's Allowance (JSA) | 163 | 12,684 | 12,819 |
15-164 | How to report | 15 | Jobseeker's Allowance (JSA) | 164 | 12,820 | 12,833 |
15-165 | You can report a change of circumstances by: | 15 | Jobseeker's Allowance (JSA) | 165 | 12,834 | 12,878 |
15-166 | calling the JSA helpline | 15 | Jobseeker's Allowance (JSA) | 166 | 12,879 | 12,903 |
15-167 | writing to the Jobcentre Plus office that pays your JSA - the address is on the letters you get about your JSA | 15 | Jobseeker's Allowance (JSA) | 167 | 12,904 | 13,014 |
15-168 | If you’re claiming Universal Credit as well as new style JSA, you must report changes to both services. | 15 | Jobseeker's Allowance (JSA) | 168 | 13,015 | 13,118 |
15-169 | If you’ve been paid too much | 15 | Jobseeker's Allowance (JSA) | 169 | 13,119 | 13,147 |
15-170 | If you do not report a change straight away or give wrong or incomplete information, you might be paid too much. If you are, you might have to pay some of the money back. | 15 | Jobseeker's Allowance (JSA) | 170 | 13,148 | 13,318 |
16-0 | What Universal Credit is | 16 | Universal Credit | 0 | 0 | 24 |
16-1 | Universal Credit is a payment to help with your living costs. It’s paid monthly - or twice a month for some people in Scotland. | 16 | Universal Credit | 1 | 25 | 152 |
16-2 | You may be able to get it if you’re on a low income, out of work or you cannot work. | 16 | Universal Credit | 2 | 153 | 237 |
16-3 | This guide is also available in Welsh (Cymraeg). | 16 | Universal Credit | 3 | 238 | 286 |
16-4 | If you live in Northern Ireland, go to Universal Credit in Northern Ireland. | 16 | Universal Credit | 4 | 287 | 363 |
16-5 | Sign in | 16 | Universal Credit | 5 | 364 | 371 |
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