chunk_id stringlengths 3 7 | chunk stringlengths 0 841 | source_url stringclasses 652
values | title stringclasses 652
values | chunk_idx int64 0 558 | chunk_start_char int64 0 48.7k | chunk_end_char int64 3 48.7k |
|---|---|---|---|---|---|---|
13-76 | make a payment using a debit card | 13 | Benefit overpayments | 76 | 5,024 | 5,057 |
13-77 | request a paying-in slip for cheque or cash payments | 13 | Benefit overpayments | 77 | 5,058 | 5,110 |
13-78 | If you do not pay back the money | 13 | Benefit overpayments | 78 | 5,111 | 5,143 |
13-79 | If you do not pay back the money or contact the DWP Debt Management contact centre, they may pass your case to an independent debt collector. | 13 | Benefit overpayments | 79 | 5,144 | 5,285 |
13-80 | You’ll get a letter to tell you about this. | 13 | Benefit overpayments | 80 | 5,286 | 5,329 |
13-81 | If your case is passed to a debt collector, the letter will be from one of the following debt collection agencies: | 13 | Benefit overpayments | 81 | 5,330 | 5,444 |
13-82 | Advantis | 13 | Benefit overpayments | 82 | 5,445 | 5,453 |
13-83 | BPO Collections | 13 | Benefit overpayments | 83 | 5,454 | 5,469 |
13-84 | CCS Collect | 13 | Benefit overpayments | 84 | 5,470 | 5,481 |
13-85 | Moorcroft | 13 | Benefit overpayments | 85 | 5,482 | 5,491 |
13-86 | Past Due Credit | 13 | Benefit overpayments | 86 | 5,492 | 5,507 |
13-87 | Resolve Call | 13 | Benefit overpayments | 87 | 5,508 | 5,520 |
13-88 | Shakespeare Martineau | 13 | Benefit overpayments | 88 | 5,521 | 5,542 |
13-89 | You should deal directly with the debt collector to arrange repayment. | 13 | Benefit overpayments | 89 | 5,543 | 5,613 |
14-0 | Overview | 14 | Tax credits overpayments | 0 | 0 | 8 |
14-1 | You might be overpaid tax credits if: | 14 | Tax credits overpayments | 1 | 9 | 46 |
14-2 | there’s a change in your circumstances - even if you report the change on time | 14 | Tax credits overpayments | 2 | 47 | 125 |
14-3 | you or the Tax Credit Office make a mistake | 14 | Tax credits overpayments | 3 | 126 | 169 |
14-4 | you do not renew your tax credits on time | 14 | Tax credits overpayments | 4 | 170 | 211 |
14-5 | The Tax Credit Office will write to tell you what you owe and how to repay the money. If you think they made a mistake, call the helpline. | 14 | Tax credits overpayments | 5 | 212 | 350 |
14-6 | If you still get tax credits or are now getting Universal Credit, the money you owe will usually be taken from your future payments. | 14 | Tax credits overpayments | 6 | 351 | 483 |
14-7 | If you no longer get tax credits and you do not get Universal Credit, you’ll have to pay HM Revenue and Customs (HMRC) directly. The money may be recovered from you in another way if you do not repay HMRC in time. | 14 | Tax credits overpayments | 7 | 484 | 697 |
14-8 | How to repay your tax credits | 14 | Tax credits overpayments | 8 | 698 | 727 |
14-9 | The Tax Credit Office will write to tell you what you owe and how to repay. | 14 | Tax credits overpayments | 9 | 728 | 803 |
14-10 | How you repay depends on whether you still get tax credits, Universal Credit or neither. | 14 | Tax credits overpayments | 10 | 804 | 892 |
14-11 | Call the helpline if you: | 14 | Tax credits overpayments | 11 | 893 | 918 |
14-12 | think the Tax Credit Office made a mistake | 14 | Tax credits overpayments | 12 | 919 | 961 |
14-13 | already have a repayment plan but you get another letter - you may need to set up a new plan | 14 | Tax credits overpayments | 13 | 962 | 1,054 |
14-14 | If you still get tax credits | 14 | Tax credits overpayments | 14 | 1,055 | 1,083 |
14-15 | HMRC will automatically reduce your future tax credit payments until you’ve paid back the money you owe. | 14 | Tax credits overpayments | 15 | 1,084 | 1,188 |
14-16 | The amount they’ll reduce your tax credit payments by usually depends on how much you currently get and your household income. | 14 | Tax credits overpayments | 16 | 1,189 | 1,315 |
14-17 | Household income | Reduction | 14 | Tax credits overpayments | 17 | 1,316 | 1,344 |
14-18 | £20,000 or less and you get maximum tax credits | 10% | 14 | Tax credits overpayments | 18 | 1,345 | 1,398 |
14-19 | £20,000 or less and you get less than the maximum tax credits | 25% | 14 | Tax credits overpayments | 19 | 1,399 | 1,466 |
14-20 | More than £20,000 | 50% | 14 | Tax credits overpayments | 20 | 1,467 | 1,490 |
14-21 | If you only get the family element of Child Tax Credit, your payments will be reduced by 100% whatever your income is. | 14 | Tax credits overpayments | 21 | 1,491 | 1,609 |
14-22 | If you’ve moved to Universal Credit | 14 | Tax credits overpayments | 22 | 1,610 | 1,645 |
14-23 | Your future payments will be reduced until you’ve paid back the money you owe. | 14 | Tax credits overpayments | 23 | 1,646 | 1,724 |
14-24 | If you do not get tax credits or Universal Credit | 14 | Tax credits overpayments | 24 | 1,725 | 1,774 |
14-25 | HMRC will send you a ‘notice to pay’ which you should pay within 30 days. | 14 | Tax credits overpayments | 25 | 1,775 | 1,848 |
14-26 | It’s your responsibility to make sure payments reach HMRC on time. Check your bank’s transaction limits and processing times. | 14 | Tax credits overpayments | 26 | 1,849 | 1,974 |
14-27 | If you do not pay in time, the money you owe will be recovered from you in another way. | 14 | Tax credits overpayments | 27 | 1,975 | 2,062 |
14-28 | Call the helpline if you want to make extra payments to clear the debt more quickly. | 14 | Tax credits overpayments | 28 | 2,063 | 2,147 |
14-29 | There are several ways to repay. | 14 | Tax credits overpayments | 29 | 2,148 | 2,180 |
14-30 | Direct Debit | 14 | Tax credits overpayments | 30 | 2,181 | 2,193 |
14-31 | You can call the helpline to set up a Direct Debit. | 14 | Tax credits overpayments | 31 | 2,194 | 2,245 |
14-32 | You’ll need your tax credit reference number - you’ll find it on your notice to pay. | 14 | Tax credits overpayments | 32 | 2,246 | 2,330 |
14-33 | It takes up to 5 working days to set up. Payments appear on your statements as ‘HMRC NDDS’. | 14 | Tax credits overpayments | 33 | 2,331 | 2,423 |
14-34 | Online and telephone banking (Faster Payments) | 14 | Tax credits overpayments | 34 | 2,424 | 2,470 |
14-35 | Pay to HMRC’s account and use your tax credit reference number (found on your notice to pay) as the payment reference. | 14 | Tax credits overpayments | 35 | 2,471 | 2,589 |
14-36 | Sort code | Account number | Account name | 14 | Tax credits overpayments | 36 | 2,590 | 2,631 |
14-37 | 08 32 10 | 12001039 | HMRC Cumbernauld | 14 | Tax credits overpayments | 37 | 2,632 | 2,670 |
14-38 | Payments made by Faster Payments will usually reach HMRC on the same or next day, including weekends and bank holidays. | 14 | Tax credits overpayments | 38 | 2,671 | 2,790 |
14-39 | If you’re paying from an overseas account, you can pay HMRC in sterling or another currency. | 14 | Tax credits overpayments | 39 | 2,791 | 2,883 |
14-40 | Account number (IBAN) | Bank identifier code (BIC) | Account name | 14 | Tax credits overpayments | 40 | 2,884 | 2,949 |
14-41 | GB62BARC20114770297690 | BARCGB22 | HMRC Cumbernauld | 14 | Tax credits overpayments | 41 | 2,950 | 3,002 |
14-42 | HMRC’s bank address is: | 14 | Tax credits overpayments | 42 | 3,003 | 3,026 |
14-43 | At your bank or building society | 14 | Tax credits overpayments | 43 | 3,027 | 3,059 |
14-44 | Pay at your branch by cash or cheque. | 14 | Tax credits overpayments | 44 | 3,060 | 3,097 |
14-45 | Make your cheque payable to ‘HM Revenue and Customs only’. Write your tax credit reference number on the back of the cheque. You’ll find this on your notice to pay. | 14 | Tax credits overpayments | 45 | 3,098 | 3,262 |
14-46 | HMRC will accept your payment on the date you make it and not the date it reaches HMRC’s account. | 14 | Tax credits overpayments | 46 | 3,263 | 3,360 |
14-47 | By cheque through the post | 14 | Tax credits overpayments | 47 | 3,361 | 3,387 |
14-48 | You can send a cheque by post to HM Revenue and Customs (HMRC). Allow 3 working days for your payment to reach HMRC. | 14 | Tax credits overpayments | 48 | 3,388 | 3,504 |
14-49 | You do not need to include a street name, city name or PO box with this address. | 14 | Tax credits overpayments | 49 | 3,505 | 3,585 |
14-50 | Make your cheque payable to ‘HM Revenue and Customs only’. Write your tax credit reference number on the back of the cheque. You’ll find this on your notice to pay. | 14 | Tax credits overpayments | 50 | 3,586 | 3,750 |
14-51 | Do not fold your cheque. | 14 | Tax credits overpayments | 51 | 3,751 | 3,775 |
14-52 | Your payment may be delayed if you do not fill in your cheque properly. | 14 | Tax credits overpayments | 52 | 3,776 | 3,847 |
14-53 | Include a note with: | 14 | Tax credits overpayments | 53 | 3,848 | 3,868 |
14-54 | your name, address and phone number | 14 | Tax credits overpayments | 54 | 3,869 | 3,904 |
14-55 | your tax credit reference number | 14 | Tax credits overpayments | 55 | 3,905 | 3,937 |
14-56 | how much you’re paying | 14 | Tax credits overpayments | 56 | 3,938 | 3,960 |
14-57 | the period you’re paying for | 14 | Tax credits overpayments | 57 | 3,961 | 3,989 |
14-58 | You can ask for a receipt if you want one. | 14 | Tax credits overpayments | 58 | 3,990 | 4,032 |
14-59 | If you cannot afford your repayments | 14 | Tax credits overpayments | 59 | 4,033 | 4,069 |
14-60 | You can ask to repay what you owe over a longer period of time if you’re having financial difficulty. This will mean you pay less each week or month. | 14 | Tax credits overpayments | 60 | 4,070 | 4,219 |
14-61 | You may be asked about: | 14 | Tax credits overpayments | 61 | 4,220 | 4,243 |
14-62 | any savings and income you have - including benefits and pensions | 14 | Tax credits overpayments | 62 | 4,244 | 4,309 |
14-63 | your living expenses - including rent, mortgage or childcare payments and household costs | 14 | Tax credits overpayments | 63 | 4,310 | 4,399 |
14-64 | any other repayments you have to make - including loans, credit cards and utility bill repayments | 14 | Tax credits overpayments | 64 | 4,400 | 4,497 |
14-65 | How you ask for your repayments to be reconsidered depends on whether you still get tax credits, Universal Credit or neither. | 14 | Tax credits overpayments | 65 | 4,498 | 4,623 |
14-66 | HMRC is offering further help and support during the COVID-19 crisis. If you are in temporary financial difficulty, and you are unable to pay or to keep up repayment of your existing debts, you should contact HMRC so we can work with you to ensure your arrangement remains affordable until you return to a more stable fo... | 14 | Tax credits overpayments | 66 | 4,624 | 5,089 |
14-67 | If you still get tax credits | 14 | Tax credits overpayments | 67 | 5,090 | 5,118 |
14-68 | If HMRC has reduced your tax credits to pay back an overpayment, you can ask them to reconsider: | 14 | Tax credits overpayments | 68 | 5,119 | 5,215 |
14-69 | online - you need your Government Gateway user ID and password - if you do not have one, you can create one when you use this service | 14 | Tax credits overpayments | 69 | 5,216 | 5,349 |
14-70 | by phone | 14 | Tax credits overpayments | 70 | 5,350 | 5,358 |
14-71 | If HMRC give you more time to pay back what you owe, this will mean they take less money from your tax credits each week or month. | 14 | Tax credits overpayments | 71 | 5,359 | 5,489 |
14-72 | You will usually receive a decision within 14 working days. | 14 | Tax credits overpayments | 72 | 5,490 | 5,549 |
14-73 | If you are still having financial difficulty at the end of the financial year (5 April), you will need to ask HMRC to reconsider your payments again. | 14 | Tax credits overpayments | 73 | 5,550 | 5,699 |
14-74 | If you have moved to Universal Credit | 14 | Tax credits overpayments | 74 | 5,700 | 5,737 |
14-75 | Contact the Department for Work and Pensions (DWP) Debt Management centre if you cannot afford your repayments. | 14 | Tax credits overpayments | 75 | 5,738 | 5,849 |
14-76 | If you do not get tax credits or Universal Credit | 14 | Tax credits overpayments | 76 | 5,850 | 5,899 |
14-77 | Call the tax credits payments helpline to ask HMRC to reconsider. | 14 | Tax credits overpayments | 77 | 5,900 | 5,965 |
14-78 | If you’ve received a ‘TC1131’ letter, this means your debt has passed to DWP. Call the DWP Debt Management contact centre to discuss your options. Call DfC Debt Management if you’re in Northern Ireland. | 14 | Tax credits overpayments | 78 | 5,966 | 6,168 |
14-79 | If you get Universal Credit | 14 | Tax credits overpayments | 79 | 6,169 | 6,196 |
14-80 | After you start getting Universal Credit you’ll get a letter from HM Revenue and Customs (HMRC) telling you how much you owe. The letter is called a ‘TC1131 (UC)’. | 14 | Tax credits overpayments | 80 | 6,197 | 6,360 |
14-81 | The letter may come a few months after you’ve moved to Universal Credit. | 14 | Tax credits overpayments | 81 | 6,361 | 6,433 |
14-82 | If you are already paying a ‘notice to pay’, keep making payments until you get the letter. | 14 | Tax credits overpayments | 82 | 6,434 | 6,525 |
14-83 | After you get the letter, the Department for Work and Pensions (DWP) will reduce your Universal Credit payments until you pay back the money you owe. You do not have to do anything to set this up. | 14 | Tax credits overpayments | 83 | 6,526 | 6,722 |
14-84 | If you’re in Northern Ireland this will be handled by the Department for Communities. | 14 | Tax credits overpayments | 84 | 6,723 | 6,808 |
14-85 | If you are repaying tax credits overpayments from different years, you may get more than one letter - you must repay each of these debts. | 14 | Tax credits overpayments | 85 | 6,809 | 6,946 |
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