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14-86
If you cannot afford your repayments
14
Tax credits overpayments
86
6,947
6,983
14-87
Contact DWP Debt Management if you cannot afford your repayments.
14
Tax credits overpayments
87
6,984
7,049
14-88
If you have an existing payment plan
14
Tax credits overpayments
88
7,050
7,086
14-89
If you have a repayment plan for your tax credits debt (also known as a ‘Time to Pay’ arrangement), it will end after you get the letter from HMRC. This applies whether the plan is with HMRC or an independent debt collector.
14
Tax credits overpayments
89
7,087
7,311
14-90
You must cancel any standing orders you’ve set up to repay the debt. HMRC will cancel any Direct Debits.
14
Tax credits overpayments
90
7,312
7,416
14-91
If you claimed tax credits as a couple
14
Tax credits overpayments
91
7,417
7,455
14-92
The debt will be split in half between you. Each of you will receive a letter with details of your half of the debt. You must each pay your half.
14
Tax credits overpayments
92
7,456
7,601
14-93
Contact HMRC if you think your share is wrong.
14
Tax credits overpayments
93
7,602
7,648
14-94
If you do not get Universal Credit any more
14
Tax credits overpayments
94
7,649
7,692
14-95
If you get the letter from HMRC after you’ve stopped receiving Universal Credit, you must repay DWP directly.
14
Tax credits overpayments
95
7,693
7,802
14-96
If you’re in Northern Ireland, you must repay the Department for Communities.
14
Tax credits overpayments
96
7,803
7,880
14-97
If you do not repay HMRC
14
Tax credits overpayments
97
7,881
7,905
14-98
If you get a ‘notice to pay’ you must repay HM Revenue and Customs (HMRC) within 30 days. If you asked for more time to pay you should repay within the agreed time.
14
Tax credits overpayments
98
7,906
8,070
14-99
HMRC will take ‘enforcement action’ if you do not pay all the money you owe in the agreed time. For example, they might ask a debt collection agency to collect any remaining money.
14
Tax credits overpayments
99
8,071
8,251
14-100
Your debt may be passed to the Department for Work and Pensions (DWP) if HMRC cannot get the money you owe. You’ll get a letter called a ‘TC1131 (non-UC)’ when this happens.
14
Tax credits overpayments
100
8,252
8,425
14-101
Your debt will be passed to the Department for Communities (DfC) if you’re in Northern Ireland.
14
Tax credits overpayments
101
8,426
8,521
14-102
You do not need to do anything - DWP or DfC will arrange the most suitable method of recovery with you. This might be by:
14
Tax credits overpayments
102
8,522
8,644
14-103
reducing your other benefits
14
Tax credits overpayments
103
8,645
8,673
14-104
agreeing a repayment plan with you
14
Tax credits overpayments
104
8,674
8,708
14-105
asking your employer to take money from your earnings (‘Direct Earnings Attachment’)
14
Tax credits overpayments
105
8,709
8,793
14-106
asking a debt collection agency to collect the money
14
Tax credits overpayments
106
8,794
8,846
14-107
If you start getting Universal Credit
14
Tax credits overpayments
107
8,847
8,884
14-108
If you start getting Universal Credit before all your debt has been recovered, DWP will usually start to take repayments from your Universal Credit to collect the remaining money.
14
Tax credits overpayments
108
8,885
9,064
15-0
How it works
15
Jobseeker's Allowance (JSA)
0
0
12
15-1
You can apply for ‘new style’ Jobseeker’s Allowance (JSA) to help you when you’re looking for work.
15
Jobseeker's Allowance (JSA)
1
13
112
15-2
This guide is also available in Welsh (Cymraeg).
15
Jobseeker's Allowance (JSA)
2
113
161
15-3
You cannot apply for contribution-based or income-based JSA anymore. If you’re currently getting contribution-based or income-based JSA, you’ll keep getting payments while you’re eligible until your claim ends.
15
Jobseeker's Allowance (JSA)
3
162
372
15-4
What you need to do
15
Jobseeker's Allowance (JSA)
4
373
392
15-5
Check you’re eligible.
15
Jobseeker's Allowance (JSA)
5
393
415
15-6
Make a claim for ‘new style’ JSA and attend a phone interview with your local Jobcentre Plus office.
15
Jobseeker's Allowance (JSA)
6
416
516
15-7
Keep to your agreement to look for work. This agreement is called a ‘Claimant Commitment’ and you will create it at your phone interview.
15
Jobseeker's Allowance (JSA)
7
517
654
15-8
Your JSA payments will be stopped if you do not keep to your agreement to look for work and cannot give a good reason.
15
Jobseeker's Allowance (JSA)
8
655
773
15-9
Check if you’re eligible for Universal Credit. If you are, you could get Universal Credit at the same time or instead of ‘new style’ JSA.
15
Jobseeker's Allowance (JSA)
9
774
911
15-10
What you’ll get
15
Jobseeker's Allowance (JSA)
10
912
927
15-11
There’s a maximum amount you can get - but how much you’re entitled to depends on your age.
15
Jobseeker's Allowance (JSA)
11
928
1,019
15-12
Use a benefits calculator to check how much JSA you can get, and how your other benefits will be affected.
15
Jobseeker's Allowance (JSA)
12
1,020
1,126
15-13
Age | JSA weekly amount
15
Jobseeker's Allowance (JSA)
13
1,127
1,150
15-14
Up to 24 | up to £59.20
15
Jobseeker's Allowance (JSA)
14
1,151
1,174
15-15
25 or over | up to £74.70
15
Jobseeker's Allowance (JSA)
15
1,175
1,200
15-16
How you’re paid
15
Jobseeker's Allowance (JSA)
16
1,201
1,216
15-17
Your first payment will usually be within 7 days of your phone interview. It may not be the usual full amount.
15
Jobseeker's Allowance (JSA)
17
1,217
1,327
15-18
After that, payments are usually made every 2 weeks and they will be the full amount.
15
Jobseeker's Allowance (JSA)
18
1,328
1,413
15-19
All benefits, pensions and allowances are usually paid into your bank, building society or credit union account.
15
Jobseeker's Allowance (JSA)
19
1,414
1,526
15-20
If you’re moving to Universal Credit from income-based JSA
15
Jobseeker's Allowance (JSA)
20
1,527
1,585
15-21
If your income-based JSA claim is ending because you’re making a new claim for Universal Credit, you’ll automatically continue to get the amount of JSA you currently receive, as long as you’re still eligible. You’ll normally get this for 2 weeks, starting from the date of your new claim.
15
Jobseeker's Allowance (JSA)
21
1,586
1,874
15-22
The Department for Work and Pensions (DWP) will write to you telling you how this works.
15
Jobseeker's Allowance (JSA)
22
1,875
1,963
15-23
You do not need to pay this money back, and it will not affect the amount of Universal Credit you get.
15
Jobseeker's Allowance (JSA)
23
1,964
2,066
15-24
Eligibility
15
Jobseeker's Allowance (JSA)
24
2,067
2,078
15-25
To be eligible for ‘new style’ Jobseeker’s Allowance (JSA) you’ll need to have both:
15
Jobseeker's Allowance (JSA)
25
2,079
2,163
15-26
worked as an employee
15
Jobseeker's Allowance (JSA)
26
2,164
2,185
15-27
paid Class 1 National Insurance contributions, usually in the last 2 to 3 years (National Insurance credits can also count)
15
Jobseeker's Allowance (JSA)
27
2,186
2,309
15-28
You will not be eligible if you were self-employed and only paid Class 2 National Insurance contributions, unless you were working as a share fisherman or a volunteer development worker.
15
Jobseeker's Allowance (JSA)
28
2,310
2,496
15-29
You’ll also need to:
15
Jobseeker's Allowance (JSA)
29
2,497
2,517
15-30
be 18 or over (there are some exceptions if you’re 16 or 17 - contact Jobcentre Plus for advice)
15
Jobseeker's Allowance (JSA)
30
2,518
2,614
15-31
be under the State Pension age
15
Jobseeker's Allowance (JSA)
31
2,615
2,645
15-32
not be in full-time education
15
Jobseeker's Allowance (JSA)
32
2,646
2,675
15-33
be available for work
15
Jobseeker's Allowance (JSA)
33
2,676
2,697
15-34
not be working at the moment, or be working less than 16 hours per week on average
15
Jobseeker's Allowance (JSA)
34
2,698
2,780
15-35
not have an illness or disability which stops you from working
15
Jobseeker's Allowance (JSA)
35
2,781
2,843
15-36
live in England, Scotland or Wales
15
Jobseeker's Allowance (JSA)
36
2,844
2,878
15-37
have the right to work in the UK
15
Jobseeker's Allowance (JSA)
37
2,879
2,911
15-38
While you receive JSA, you’ll need to take reasonable steps to look for work as agreed with your work coach. You must still follow the guidance on working safely during coronavirus.
15
Jobseeker's Allowance (JSA)
38
2,912
3,093
15-39
Your savings and your partner’s income and savings will not affect your claim.
15
Jobseeker's Allowance (JSA)
39
3,094
3,172
15-40
You can get ‘new style’ JSA for up to 182 days (about 6 months). After this you can talk to your work coach about your options.
15
Jobseeker's Allowance (JSA)
40
3,173
3,300
15-41
Check if you’re eligible for Universal Credit. If you are, you could get Universal Credit at the same time or instead of ‘new style’ JSA.
15
Jobseeker's Allowance (JSA)
41
3,301
3,438
15-42
If you cannot work because of coronavirus (COVID-19)
15
Jobseeker's Allowance (JSA)
42
3,439
3,491
15-43
You can claim JSA if you cannot work but you’re still getting paid by your employer (‘on furlough’) or through the Self-Employment Income Support Scheme.
15
Jobseeker's Allowance (JSA)
43
3,492
3,645
15-44
Both of the following must also apply:
15
Jobseeker's Allowance (JSA)
44
3,646
3,684
15-45
you usually work less than 16 hours a week
15
Jobseeker's Allowance (JSA)
45
3,685
3,727
15-46
you meet the other eligibility requirements for JSA
15
Jobseeker's Allowance (JSA)
46
3,728
3,779
15-47
Apply for 'new style' JSA
15
Jobseeker's Allowance (JSA)
47
3,780
3,805
15-48
Before you apply for ‘new style’ Jobseeker’s Allowance (JSA), check if you’re eligible.
15
Jobseeker's Allowance (JSA)
48
3,806
3,893
15-49
There is a different process in Northern Ireland.
15
Jobseeker's Allowance (JSA)
49
3,894
3,943
15-50
To apply, you’ll need your:
15
Jobseeker's Allowance (JSA)
50
3,944
3,971
15-51
National Insurance number
15
Jobseeker's Allowance (JSA)
51
3,972
3,997
15-52
bank or building society account details (or those of a family member or trusted friend)
15
Jobseeker's Allowance (JSA)
52
3,998
4,086
15-53
employment details for the past 6 months, including employer contact details and dates you worked with them
15
Jobseeker's Allowance (JSA)
53
4,087
4,194
15-54
private pension statement letter
15
Jobseeker's Allowance (JSA)
54
4,195
4,227
15-55
To reclaim you need to apply again, even if your details have not changed.
15
Jobseeker's Allowance (JSA)
55
4,228
4,302
15-56
Backdating your claim
15
Jobseeker's Allowance (JSA)
56
4,303
4,324
15-57
When you apply, you can ask for your claim to be backdated by up to 3 months if you were not able to claim sooner.
15
Jobseeker's Allowance (JSA)
57
4,325
4,439
15-58
If you want to backdate your claim, you’ll need:
15
Jobseeker's Allowance (JSA)
58
4,440
4,488
15-59
the date you want your claim to start from
15
Jobseeker's Allowance (JSA)
59
4,489
4,531
15-60
the reason your claim was delayed
15
Jobseeker's Allowance (JSA)
60
4,532
4,565
15-61
Your claim may not be backdated if you do not have a good reason for the delay in making your claim. Reasons for backdating your claim could include:
15
Jobseeker's Allowance (JSA)
61
4,566
4,715
15-62
you had a family bereavement - a partner, parent, child, brother or sister died
15
Jobseeker's Allowance (JSA)
62
4,716
4,795
15-63
you were given the wrong advice that you could not get JSA
15
Jobseeker's Allowance (JSA)
63
4,796
4,854
15-64
Apply online
15
Jobseeker's Allowance (JSA)
64
4,855
4,867
15-65
You cannot apply online if you’re under 18.
15
Jobseeker's Allowance (JSA)
65
4,868
4,911
15-66
Apply for new style JSA
15
Jobseeker's Allowance (JSA)
66
4,912
4,935
15-67
If you cannot apply online
15
Jobseeker's Allowance (JSA)
67
4,936
4,962
15-68
If you need help applying or you’re aged 16 to 17, contact Jobcentre Plus.
15
Jobseeker's Allowance (JSA)
68
4,963
5,037
15-69
After you make your claim
15
Jobseeker's Allowance (JSA)
69
5,038
5,063
15-70
If you applied online, you’ll get a text to confirm that your application has been submitted.
15
Jobseeker's Allowance (JSA)
70
5,064
5,157
15-71
The Department for Work and Pensions (DWP) will then contact you within 10 days of applying.
15
Jobseeker's Allowance (JSA)
71
5,158
5,250
15-72
You do not need to contact DWP unless it has been more than 10 days since you applied and you haven’t heard anything.
15
Jobseeker's Allowance (JSA)
72
5,251
5,368
15-73
If you’re eligible
15
Jobseeker's Allowance (JSA)
73
5,369
5,387
15-74
DWP will contact you within 10 days to schedule a phone interview that you must attend. It will normally be with a work coach from your local Jobcentre Plus office.
15
Jobseeker's Allowance (JSA)
74
5,388
5,552
15-75
At the interview, you’ll be asked some questions to confirm your identity and then you’ll make an agreement about what steps you’ll take to look for work. This agreement is called a ‘Claimant Commitment’.
15
Jobseeker's Allowance (JSA)
75
5,553
5,757
15-76
If you need support during the appointment, you can have another person with you.
15
Jobseeker's Allowance (JSA)
76
5,758
5,839