tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,583,725,408,870,400 | negative | 1 | Cancelled Flight | 0.6313 | US Airways | null | drewdenker | null | 0 | @USAirways waiting all day at ATL since flight this am Cancelled Flightled. 1 standby told no seats and group of 15 shows up Late Flight and gets on to PHL | null | 2015-02-22 11:45:17 -0800 | null | null |
569,583,698,640,818,200 | negative | 1 | Customer Service Issue | 0.6767 | US Airways | null | sebastian_mcfox | null | 0 | @USAirways the link doesn't work.. | null | 2015-02-22 11:45:10 -0800 | null | null |
569,581,828,258,078,700 | negative | 1 | Cancelled Flight | 1 | US Airways | null | MrRenevendez | null | 0 | @USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA | null | 2015-02-22 11:37:44 -0800 | Where you least need me to be | null |
569,581,400,850,096,100 | negative | 1 | Late Flight | 1 | US Airways | null | CaseyRhoades1 | null | 0 | @USAirways flight 838 now leaving after 6 hour mechanical delay. Need lodging voucher and meals tonight in st Thomas who do I see? | null | 2015-02-22 11:36:02 -0800 | Madbury, NH | null |
569,580,275,182,772,200 | negative | 1 | Cancelled Flight | 1 | US Airways | null | MrRenevendez | null | 0 | @USAirways care to elaborate on why CHA to DCA is Cancelled Flightled this evening? | null | 2015-02-22 11:31:34 -0800 | Where you least need me to be | null |
569,579,478,168,547,300 | negative | 1 | Bad Flight | 1 | US Airways | null | NASTYBITCH360 | null | 0 | @USAirways help im falling out of one of your planes | null | 2015-02-22 11:28:24 -0800 | KENTUCKINMYSHIRT | null |
569,578,297,945,919,500 | negative | 1 | Can't Tell | 0.683 | US Airways | null | DAngel082 | null | 0 | @USAirways this has been my WORST flying experience with you guys, you need to do better | null | 2015-02-22 11:23:43 -0800 | New York | null |
569,578,016,843,669,500 | negative | 1 | Late Flight | 1 | US Airways | null | DAngel082 | null | 0 | @USAirways going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated | null | 2015-02-22 11:22:36 -0800 | New York | null |
569,577,771,292,237,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | maddie_helms | null | 0 | @USAirways never flying you guys again. your customer service is awful | null | 2015-02-22 11:21:37 -0800 | michigan | null |
569,577,696,793,006,100 | negative | 1 | Cancelled Flight | 0.3906 | US Airways | null | theKDaubert | null | 1 | @USAirways telling a man theres NO FLIGHTS for the next 10 hrs!!! NO standby! NOTHING! NO OPTIONS! trying to get to sick child! #FireVan! | null | 2015-02-22 11:21:19 -0800 | PR: 1stlady@theimagecartel.com | Pacific Time (US & Canada) |
569,576,236,541,825,000 | negative | 1 | Late Flight | 1 | US Airways | null | jph_sc | null | 0 | @USAirways missing our connection due to delay out of @LAS. Told not looking good for tmrw either. We will be stuck in #CLT. Help! | null | 2015-02-22 11:15:31 -0800 | Charleston, SC | Eastern Time (US & Canada) |
569,575,780,864,241,660 | negative | 1 | Flight Attendant Complaints | 0.6733 | US Airways | null | theKDaubert | null | 0 | @USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight. | null | 2015-02-22 11:13:43 -0800 | PR: 1stlady@theimagecartel.com | Pacific Time (US & Canada) |
569,575,176,322,424,800 | negative | 1 | Customer Service Issue | 0.6415 | US Airways | null | tapps | null | 0 | @USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website. | null | 2015-02-22 11:11:18 -0800 | brown deer, wi | Central Time (US & Canada) |
569,574,737,929,576,450 | negative | 1 | Cancelled Flight | 0.665 | US Airways | null | AllHailAng | null | 0 | @USAirways and no offers to provide us with a hotel or anything for a flight that is over 19 hours away! | null | 2015-02-22 11:09:34 -0800 | Westeros | null |
569,572,536,834,498,560 | negative | 1 | Customer Service Issue | 1 | US Airways | null | drgitlin | null | 0 | @USAirways now you just hang up on me. I’m starting to think this is personal! | null | 2015-02-22 11:00:49 -0800 | 20001 | Eastern Time (US & Canada) |
569,572,184,768,835,600 | positive | 1 | null | null | US Airways | null | andy_esworthy | null | 0 | @USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP! | null | 2015-02-22 10:59:25 -0800 | Philly to NY/NJ | Eastern Time (US & Canada) |
569,572,095,794,917,400 | negative | 1 | Customer Service Issue | 0.6425 | US Airways | null | tjvandy | null | 1 | @USAirways in 140 characters? Yea right. Thanks for patronizing. | null | 2015-02-22 10:59:04 -0800 | colorado | Central Time (US & Canada) |
569,571,654,998,888,450 | negative | 1 | Late Flight | 1 | US Airways | null | ConNyoungjeezy | null | 0 | @USAirways 30 min delay for mechanics to replace rivets. 30 mins Late Flightr, turns out mechanics had wrong size rivets. 35 more mins. Pathetic | null | 2015-02-22 10:57:19 -0800 | Boston | Quito |
569,569,120,951,390,200 | negative | 1 | Late Flight | 0.6745 | US Airways | null | SeanKelly23 | null | 0 | @USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long | null | 2015-02-22 10:47:15 -0800 | Greensboro NC | null |
569,568,612,215,865,340 | negative | 0.6867 | Can't Tell | 0.6867 | US Airways | null | ConNyoungjeezy | null | 0 | @USAirways churn rate increasing by the second | null | 2015-02-22 10:45:13 -0800 | Boston | Quito |
569,567,629,083,430,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Asiators | null | 0 | @USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!! | null | 2015-02-22 10:41:19 -0800 | Dallas, TX | Central Time (US & Canada) |
569,567,252,363,812,860 | negative | 1 | Customer Service Issue | 1 | US Airways | null | helmsdanielle10 | null | 0 | @USAirways your service in Philly is unacceptable. Look into better service✌️ a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj | null | 2015-02-22 10:39:49 -0800 | null | null |
569,567,084,721,655,800 | negative | 0.6855 | Customer Service Issue | 0.3466 | US Airways | null | SS8085 | null | 0 | @USAirways Its not just PHL, at BTV today made to deplane because "it's Sunday and we don't know if maintenance will be available" | null | 2015-02-22 10:39:09 -0800 | Dallas, Burlington, Boston | Eastern Time (US & Canada) |
569,566,712,397,471,740 | negative | 1 | Late Flight | 1 | US Airways | null | ConNyoungjeezy | null | 0 | @USAirways are there such things as non-delayed flights or na? Get your shit together and get me out of here | null | 2015-02-22 10:37:40 -0800 | Boston | Quito |
569,566,514,132,717,600 | negative | 1 | Can't Tell | 1 | US Airways | null | SS8085 | null | 0 | @USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U | null | 2015-02-22 10:36:53 -0800 | Dallas, Burlington, Boston | Eastern Time (US & Canada) |
569,566,323,912,671,200 | neutral | 0.6402 | null | 0 | US Airways | null | helmsdanielle10 | null | 0 | @USAirways Look into better service. | null | 2015-02-22 10:36:08 -0800 | null | null |
569,565,598,772,043,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | CMocz | null | 1 | @USAirways your customer service in Philly is deplorable, rude & unprofessional gate agents after delays & Cancelled Flightations #takingthistothetop | null | 2015-02-22 10:33:15 -0800 | null | null |
569,565,468,937,232,400 | neutral | 0.6424 | null | 0 | US Airways | null | Hawaii_brown | null | 0 | @USAirways flights to Dfw Cancelled Flightled today? | null | 2015-02-22 10:32:44 -0800 | violet crown | Central Time (US & Canada) |
569,565,125,344,141,300 | negative | 0.6933 | Can't Tell | 0.356 | US Airways | null | helmsdanielle10 | null | 0 | @USAirways should look into better service✌️ | null | 2015-02-22 10:31:22 -0800 | null | null |
569,564,566,272,811,000 | negative | 1 | Customer Service Issue | 0.6774 | US Airways | null | CDarnall1 | null | 0 | @USAirways your mobile app is horrible! Needs a major overhaul | null | 2015-02-22 10:29:09 -0800 | Lexington, KY | Eastern Time (US & Canada) |
569,563,297,164,480,500 | negative | 1 | Flight Attendant Complaints | 0.6502 | US Airways | null | helmsdanielle10 | null | 0 | @USAirways you should get better employees✌️ | null | 2015-02-22 10:24:06 -0800 | null | null |
569,563,148,472,225,800 | negative | 1 | Late Flight | 0.6721 | US Airways | null | SS8085 | null | 1 | @USAirways stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http://t.co/BRCsjBxG2s | null | 2015-02-22 10:23:31 -0800 | Dallas, Burlington, Boston | Eastern Time (US & Canada) |
569,562,731,356,901,400 | negative | 1 | Late Flight | 1 | US Airways | null | NickRowley | null | 0 | @USAirways next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air | null | 2015-02-22 10:21:51 -0800 | Carlsbad, CA | null |
569,562,007,671,853,060 | negative | 1 | Customer Service Issue | 1 | US Airways | null | FvGrecia | null | 1 | @USAirways @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http://t.co/gn30p75KqB | null | 2015-02-22 10:18:59 -0800 | null | null |
569,561,389,121,060,860 | negative | 1 | Customer Service Issue | 1 | US Airways | null | sfoosness | null | 0 | @USAirways Yes, there is horrible snow. But seriously, can you not hire more people to answer the phones? Competitor have call back numbers. | null | 2015-02-22 10:16:31 -0800 | Durham, NC | Atlantic Time (Canada) |
569,561,225,488,678,900 | neutral | 1 | null | null | US Airways | null | VictorJDH | null | 0 | @USAirways what's your pet policy? | null | 2015-02-22 10:15:52 -0800 | East Lansing | Eastern Time (US & Canada) |
569,561,062,749,700,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | ron_mexicon | null | 0 | @USAirways final count 3 hours 24 minutes on hold to be told I need to log in to U.S. Airways website and there was nothing else to be done | null | 2015-02-22 10:15:13 -0800 | washington dc | Central Time (US & Canada) |
569,560,386,548,006,900 | neutral | 0.6745 | null | null | US Airways | null | NickRemini | null | 0 | @USAirways come scoop | null | 2015-02-22 10:12:32 -0800 | ♑ NYC | Quito |
569,560,151,100,821,500 | negative | 1 | Customer Service Issue | 0.6975 | US Airways | null | BellaSal | null | 0 | @USAirways 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!! | null | 2015-02-22 10:11:36 -0800 | Pittsburgh, Pa | null |
569,559,847,131,164,700 | negative | 1 | Lost Luggage | 1 | US Airways | null | sejaffe | null | 0 | @USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs | null | 2015-02-22 10:10:24 -0800 | null | null |
569,559,311,095,095,300 | negative | 0.6461 | Customer Service Issue | 0.3435 | US Airways | null | ClaudOakeshott | null | 0 | @USAirways That link doesn't work on mobile. | null | 2015-02-22 10:08:16 -0800 | Washington DC | null |
569,559,149,933,142,000 | neutral | 1 | null | null | US Airways | null | GiraffeYang | null | 0 | @USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account? | null | 2015-02-22 10:07:37 -0800 | null | Beijing |
569,558,986,665,537,540 | negative | 1 | Customer Service Issue | 1 | US Airways | null | 415seanz | null | 0 | @USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you | [37.78831231, -122.41007318] | 2015-02-22 10:06:58 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
569,558,791,433,416,700 | negative | 1 | Cancelled Flight | 1 | US Airways | null | empowau | null | 0 | @usairways Cancelled Flighted and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today @delta proactively offered same for $0 | null | 2015-02-22 10:06:12 -0800 | null | Quito |
569,558,377,178,603,500 | negative | 1 | Cancelled Flight | 1 | US Airways | null | smw04 | null | 0 | @USAirways @corybronze INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL | null | 2015-02-22 10:04:33 -0800 | null | Atlantic Time (Canada) |
569,558,156,512,088,060 | negative | 1 | Late Flight | 1 | US Airways | null | CaseyRhoades1 | null | 0 | @USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing? | null | 2015-02-22 10:03:41 -0800 | Madbury, NH | null |
569,558,153,202,774,000 | negative | 1 | Can't Tell | 0.6556 | US Airways | null | ColfaxCapital | null | 0 | @USAirways @TheHaileyTate Another blatant lie from @USAirways | null | 2015-02-22 10:03:40 -0800 | 39.0708° N, 106.9886° W | Quito |
569,558,096,613,380,100 | negative | 1 | Can't Tell | 1 | US Airways | null | sydlisterney | null | 0 | @USAirways Round Two of being THE worst airline ever. | null | 2015-02-22 10:03:26 -0800 | babynole'18 | Quito |
569,557,964,991,930,400 | negative | 1 | Customer Service Issue | 0.6617 | US Airways | null | JFSebastian67 | null | 0 | @USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up? | null | 2015-02-22 10:02:55 -0800 | null | Hawaii |
569,557,662,997,852,160 | negative | 1 | Customer Service Issue | 1 | US Airways | null | teammccabe | null | 0 | @USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up. | null | 2015-02-22 10:01:43 -0800 | Cape Cod | Eastern Time (US & Canada) |
569,557,167,411,478,500 | negative | 1 | Lost Luggage | 1 | US Airways | null | AuroraBIZ | null | 0 | @USAirways pretty upset I drove from Philly to MHtT still no info on my bags. What's the deal! | null | 2015-02-22 09:59:45 -0800 | Boston, MA | Eastern Time (US & Canada) |
569,556,807,703,765,000 | negative | 0.6571 | Customer Service Issue | 0.6571 | US Airways | null | swierczawack | null | 0 | @USAirways is the @comcast of airlines #2hrs35minOnHold | null | 2015-02-22 09:58:19 -0800 | Newark, DE | Central Time (US & Canada) |
569,556,697,603,280,900 | negative | 0.6837 | Can't Tell | 0.6837 | US Airways | null | ERHinman | null | 0 | @USAirways No thank you. @AmericanAir was responsive & I found alternate travel home. | null | 2015-02-22 09:57:53 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,556,500,928,188,400 | negative | 1 | Damaged Luggage | 0.6803 | US Airways | null | sandramolloy | null | 0 | @USAirways luggage and contents destroyed both on outbound trip last week&inbound lastnight in philadelphia #Careless | null | 2015-02-22 09:57:06 -0800 | Tipperary, Ireland | null |
569,556,399,585,402,900 | negative | 1 | longlines | 0.3679 | US Airways | null | sgmacor | null | 0 | @USAirways all these planes sitting here and no one going home. #usairwaysfail http://t.co/jN3V3k3qGv | null | 2015-02-22 09:56:42 -0800 | Syracuse | Eastern Time (US & Canada) |
569,555,930,028,748,800 | negative | 1 | Customer Service Issue | 0.7065 | US Airways | null | ColfaxCapital | null | 1 | @USAirways @JosephTReis Dont bother. They dont pick up the phone. Worst customer service going | null | 2015-02-22 09:54:50 -0800 | 39.0708° N, 106.9886° W | Quito |
569,555,929,798,217,700 | negative | 1 | Late Flight | 0.6562 | US Airways | null | mwkriv | null | 0 | @USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay... | [35.22358885, -80.95061712] | 2015-02-22 09:54:50 -0800 | null | Quito |
569,555,517,502,300,160 | negative | 1 | Customer Service Issue | 1 | US Airways | null | aterrien5 | null | 0 | @USAirways might possibly be THE WORST airline ever! I think it's time to brush up on customer service! #sorude | null | 2015-02-22 09:53:11 -0800 | null | null |
569,555,455,963,471,900 | negative | 1 | Late Flight | 1 | US Airways | null | mwkriv | null | 0 | @USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example | [35.21905941, -80.9426995] | 2015-02-22 09:52:57 -0800 | null | Quito |
569,555,413,450,027,000 | negative | 1 | Lost Luggage | 1 | US Airways | null | TamiMForman | null | 0 | @USAirways are the bags off Flight 1898 CLT to JFK? We landed last night just before midnight. | null | 2015-02-22 09:52:47 -0800 | New York City | Eastern Time (US & Canada) |
569,555,411,998,613,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | maddie_helms | null | 0 | @USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude. | null | 2015-02-22 09:52:46 -0800 | michigan | null |
569,555,072,067,051,500 | negative | 1 | longlines | 1 | US Airways | null | countryguyusa | null | 0 | @USAirways 45 minutes and moved two feet in BZE. 👎 http://t.co/AwGjkjIIac | null | 2015-02-22 09:51:25 -0800 | World | Eastern Time (US & Canada) |
569,553,488,885,243,900 | negative | 1 | Late Flight | 0.6388 | US Airways | null | ron_mexicon | null | 0 | @USAirways on hold 2 hours 54 minutes. What's going on? | null | 2015-02-22 09:45:08 -0800 | washington dc | Central Time (US & Canada) |
569,552,947,903,754,240 | negative | 1 | Customer Service Issue | 1 | US Airways | null | OthalieGraham | null | 0 | @USAirways NOW they're not even accepting calls AT ALL! Come on. | [40.04903686, -75.1035816] | 2015-02-22 09:42:59 -0800 | null | null |
569,552,945,324,273,660 | negative | 1 | Customer Service Issue | 1 | US Airways | null | MaryJoReed1 | null | 0 | @USAirways WORST customer service ever!!! | null | 2015-02-22 09:42:58 -0800 | Indiana Girl | Indiana (East) |
569,552,426,698,723,300 | negative | 1 | Late Flight | 1 | US Airways | null | Jantira | null | 0 | @USAirways Three hour delay from Miami to London. None of the other flights today are delayed. Put me on another flight! | null | 2015-02-22 09:40:54 -0800 | null | Brussels |
569,551,994,949,648,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Jantira | null | 0 | @USAirways there is no extreme weather in Miami. Pick up the phone. Hire more people. | null | 2015-02-22 09:39:12 -0800 | null | Brussels |
569,551,779,752,386,560 | negative | 1 | Customer Service Issue | 1 | US Airways | null | swierczawack | null | 0 | @USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom | null | 2015-02-22 09:38:20 -0800 | Newark, DE | Central Time (US & Canada) |
569,551,374,867,939,300 | negative | 1 | Late Flight | 1 | US Airways | null | JoanEisenstodt | null | 0 | @USAirways Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA? | null | 2015-02-22 09:36:44 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,549,401,364,029,440 | negative | 1 | Cancelled Flight | 1 | US Airways | null | sgmacor | null | 0 | @USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte | null | 2015-02-22 09:28:53 -0800 | Syracuse | Eastern Time (US & Canada) |
569,548,800,169,283,600 | negative | 1 | Late Flight | 1 | US Airways | null | Jantira | null | 0 | @USAirways @British_Airways three hour flight delay. On the phone for 45min and counting. | null | 2015-02-22 09:26:30 -0800 | null | Brussels |
569,548,355,489,148,900 | negative | 1 | Late Flight | 1 | US Airways | null | Jantira | null | 0 | @USAirways just informed of three hour delay. Pick up the phone and get me on another flight! | null | 2015-02-22 09:24:44 -0800 | null | Brussels |
569,547,921,189,933,060 | negative | 0.6667 | Customer Service Issue | 0.6667 | US Airways | null | Jantira | null | 0 | @USAirways needs to hire more people http://t.co/3LPVFhKy2F | null | 2015-02-22 09:23:00 -0800 | null | Brussels |
569,547,782,039,728,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | drgitlin | null | 0 | @USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again? | null | 2015-02-22 09:22:27 -0800 | 20001 | Eastern Time (US & Canada) |
569,546,858,122,616,800 | neutral | 0.6677 | null | 0 | US Airways | null | maylarosa15 | null | 0 | @USAirways My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S/by 2 BWI or PHL today? | null | 2015-02-22 09:18:47 -0800 | Baltimore, MD | null |
569,546,689,943,482,400 | negative | 0.343 | Bad Flight | 0.343 | US Airways | null | FAAupdates | null | 0 | @USairways E190 lands without nose gear in Houston - @Flightglobal http://t.co/Yf9NhMwyFF | null | 2015-02-22 09:18:07 -0800 | USA | Sydney |
569,546,406,442,209,300 | negative | 1 | Customer Service Issue | 0.6889 | US Airways | null | MityaFerenetz | null | 0 | @USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight? | null | 2015-02-22 09:16:59 -0800 | null | Atlantic Time (Canada) |
569,545,779,079,094,300 | negative | 1 | Customer Service Issue | 0.6916 | US Airways | null | margaretjones | null | 0 | @USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice. | null | 2015-02-22 09:14:30 -0800 | null | Quito |
569,544,955,800,264,700 | negative | 1 | longlines | 0.3333 | US Airways | null | stealthmaestro | null | 1 | @USAirways, I know you're dealing with the weather, but @PHLAirport is a hot mess. Pls send reinforcements | null | 2015-02-22 09:11:13 -0800 | Philadelphia, PA | Central Time (US & Canada) |
569,544,528,299,995,140 | negative | 1 | Lost Luggage | 0.6362 | US Airways | null | stealthmaestro | null | 0 | @usairways 2+ hr wait & really bad exp @PHLAirport. luggage won't arrive w/ me Do I really have 2go back LAS airport 2 pick up when arrives? | null | 2015-02-22 09:09:31 -0800 | Philadelphia, PA | Central Time (US & Canada) |
569,544,271,017,037,800 | positive | 1 | null | null | US Airways | null | asakellym | null | 0 | @USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today. Almost there! | null | 2015-02-22 09:08:30 -0800 | Romansville, PA | Atlantic Time (Canada) |
569,544,122,098,446,340 | negative | 1 | Late Flight | 0.6672 | US Airways | null | Faisal_Siddiqi | null | 0 | @USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-( | null | 2015-02-22 09:07:54 -0800 | ÜT: 34.120264,-80.900129 | null |
569,543,665,221,136,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | saragnyc | null | 0 | @usairways on hold for TWO HOURS now, pick up the PHONEEEEE | null | 2015-02-22 09:06:06 -0800 | LOS ANGELES | Pacific Time (US & Canada) |
569,542,699,222,573,060 | negative | 1 | Cancelled Flight | 0.6596 | US Airways | null | khokanson | null | 0 | @usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!? | null | 2015-02-22 09:02:15 -0800 | PA | Eastern Time (US & Canada) |
569,542,427,758,866,400 | negative | 1 | Lost Luggage | 0.6875 | US Airways | null | Fioralainn | null | 0 | @USAirways where's my bag? In line 200 deep at DCA. Agents say call 800 #. 800# says talk to agents. Abysmal customer service | null | 2015-02-22 09:01:11 -0800 | null | null |
569,541,879,441,858,560 | negative | 0.6675 | Late Flight | 0.6675 | US Airways | null | patrickmgleason | null | 0 | @USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh] | null | 2015-02-22 08:59:00 -0800 | Washington, D.C. | Quito |
569,541,291,467,522,050 | negative | 1 | Late Flight | 1 | US Airways | null | jacove | null | 0 | @USAirways why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating | null | 2015-02-22 08:56:40 -0800 | null | Eastern Time (US & Canada) |
569,540,826,231,152,640 | negative | 1 | Late Flight | 1 | US Airways | null | SS8085 | null | 0 | @USAirways any updates on Flt 1848, here at the gate and they have no expected time of departure | null | 2015-02-22 08:54:49 -0800 | Dallas, Burlington, Boston | Eastern Time (US & Canada) |
569,540,668,403,662,850 | negative | 0.355 | Can't Tell | 0.355 | US Airways | null | markwclark | null | 0 | @USAirways this travel day sucks but Malcome K at gate 39 rocks. This guy is the brand you want to be. Replicate his approach and style. | null | 2015-02-22 08:54:11 -0800 | Wash DC Metro | Eastern Time (US & Canada) |
569,540,659,209,596,900 | negative | 1 | Customer Service Issue | 0.6667 | US Airways | null | ZacharyLeonsis | null | 2 | @USAirways was on hold for four hours, never got connected. Came to the airport and your rep essentially told me and everyone else to screw | null | 2015-02-22 08:54:09 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,540,652,935,069,700 | negative | 1 | Cancelled Flight | 1 | US Airways | null | R_Bruns | null | 0 | @USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated | null | 2015-02-22 08:54:07 -0800 | null | null |
569,540,460,810,620,900 | negative | 1 | Customer Service Issue | 0.6736 | US Airways | null | lminboston | null | 0 | @USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :( Trying 2 correct online Flight Booking Problems error. #unhappy | null | 2015-02-22 08:53:22 -0800 | null | null |
569,540,173,408,698,400 | neutral | 0.6579 | null | 0 | US Airways | null | beachylinda | null | 0 | @USAirways am 2. 1/2 hours from airport sure would like to talk to someone | null | 2015-02-22 08:52:13 -0800 | null | null |
569,539,560,910,282,750 | negative | 1 | Flight Booking Problems | 0.703 | US Airways | null | sfoosness | null | 0 | @USAirways No one answers your reservation phone line. I need to book travel with a companion certificate. How do I get through?!!! | null | 2015-02-22 08:49:47 -0800 | Durham, NC | Atlantic Time (Canada) |
569,539,074,106,789,900 | negative | 1 | Can't Tell | 1 | US Airways | null | lincord88 | null | 0 | @USAirways You suck!! Do you even know the meaning of contingency plan????? | null | 2015-02-22 08:47:51 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,538,992,980,566,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | beachylinda | null | 0 | @USAirways now in a black hole of your phone system | null | 2015-02-22 08:47:32 -0800 | null | null |
569,538,857,328,353,300 | negative | 1 | Customer Service Issue | 1 | US Airways | null | djNRG007 | null | 0 | @USAirways using all of my monthly minute on hold with you assholes | null | 2015-02-22 08:46:59 -0800 | Boston, MA | Eastern Time (US & Canada) |
569,538,649,110,548,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | teammccabe | null | 0 | @USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob | null | 2015-02-22 08:46:10 -0800 | Cape Cod | Eastern Time (US & Canada) |
569,537,708,202,307,600 | negative | 1 | Late Flight | 0.6397 | US Airways | null | beachylinda | null | 0 | @USAirways 3rd connecting flight delayed but still cannot make it & still unable to speak to a real person | null | 2015-02-22 08:42:25 -0800 | null | null |
569,537,485,761,433,600 | positive | 1 | null | null | US Airways | null | clarkhook | null | 0 | @USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her. | null | 2015-02-22 08:41:32 -0800 | Franklin, TN | Eastern Time (US & Canada) |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.