tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,659,952,681,361,400 | negative | 0.6858 | Can't Tell | 0.3666 | US Airways | null | jwhill12 | null | 0 | @USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here | null | 2015-02-22 16:48:11 -0800 | Philadelphia | null |
569,659,646,916,440,060 | positive | 1 | null | null | US Airways | null | BillyNealis | null | 0 | @USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy! | null | 2015-02-22 16:46:58 -0800 | null | Quito |
569,659,137,581,326,340 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways hire smarter IT people if your systems keep crashing instead of some of the mooks you man some of these airports with. #goDelta | null | 2015-02-22 16:44:56 -0800 | Does it really matter | null |
569,659,027,073,867,800 | negative | 1 | Late Flight | 1 | US Airways | null | fhillyer | null | 0 | @USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises | null | 2015-02-22 16:44:30 -0800 | San Diego | Pacific Time (US & Canada) |
569,658,553,381,883,900 | negative | 1 | Late Flight | 0.6775 | US Airways | null | ElmiraBudMan | null | 1 | @USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs | null | 2015-02-22 16:42:37 -0800 | Does it really matter | null |
569,658,168,097,292,300 | negative | 1 | Can't Tell | 0.6315 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane.#pisspoor | null | 2015-02-22 16:41:05 -0800 | Does it really matter | null |
569,657,895,522,054,140 | neutral | 0.6457 | null | 0 | US Airways | null | KOstrowka | null | 0 | @USAirways I have received two reservation check-ins for two different flights for my one flight tomorrow morning. Need assistance ASAP | null | 2015-02-22 16:40:00 -0800 | Raleigh, NC | Eastern Time (US & Canada) |
569,657,128,866,095,100 | negative | 1 | Lost Luggage | 0.6583 | US Airways | null | olfazo | null | 0 | @USAirways where's our luggage? Been waiting more than an hour! Flight 2118. | null | 2015-02-22 16:36:57 -0800 | New York, New York | null |
569,656,884,262,793,200 | neutral | 0.657 | null | 0 | US Airways | null | alexdfletcher | null | 0 | @USAirways Cancelled Flightled the last part of a ticket and am confused from the email I received whether value remains. Is there someone I can ask? | null | 2015-02-22 16:35:59 -0800 | null | Eastern Time (US & Canada) |
569,656,088,817,233,900 | negative | 1 | Can't Tell | 0.6735 | US Airways | null | JK47theweapon | null | 1 | @USAirways You suck in Philadelphia. Let us off this plane! #phl | null | 2015-02-22 16:32:49 -0800 | Philly Area | Eastern Time (US & Canada) |
569,655,603,783,708,700 | negative | 1 | Late Flight | 1 | US Airways | null | PeterPiatetsky | null | 0 | @USAirways @AmericanAir pissing off thousands of East coast customers. When the delay is longer than the flight, you = fail | null | 2015-02-22 16:30:54 -0800 | Nebraska | Eastern Time (US & Canada) |
569,655,302,871,580,700 | neutral | 1 | null | null | US Airways | null | Andyba25 | null | 0 | @USAirways please have your people hold flight 599 from Phoenix to San Jose. We pulling up to the gate! Scheduled to depart at 5:40 | null | 2015-02-22 16:29:42 -0800 | South | null |
569,654,471,342,600,200 | negative | 1 | Customer Service Issue | 0.3543 | US Airways | null | shawnalea85 | null | 0 | @USAirways 2 hours and counting. ..what kind of travel voucher do I get for this?? | null | 2015-02-22 16:26:24 -0800 | null | null |
569,654,319,391,354,900 | negative | 1 | Late Flight | 0.6782 | US Airways | null | Mark_Shires | null | 0 | @USAirways we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage? | null | 2015-02-22 16:25:48 -0800 | WITSEC League | Atlantic Time (Canada) |
569,653,977,714,962,400 | negative | 1 | Late Flight | 1 | US Airways | null | LaChavalina | null | 0 | @USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again. | null | 2015-02-22 16:24:26 -0800 | Pony Paradise, VA | Arizona |
569,653,415,317,413,900 | negative | 1 | Customer Service Issue | 0.6955 | US Airways | null | MosheStatman | null | 0 | @USAirways #stuck in Florida with no flights... Service sucks here. #nofood #nodrinks #nohelp | null | 2015-02-22 16:22:12 -0800 | null | Atlantic Time (Canada) |
569,653,219,229,630,460 | negative | 1 | Flight Attendant Complaints | 0.3543 | US Airways | null | traxleris1 | null | 0 | @USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting | null | 2015-02-22 16:21:25 -0800 | Philly, Chicago, MSP, Vegas | Eastern Time (US & Canada) |
569,652,631,938,986,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | mjkelesh | null | 0 | @USAirways your IVR hung up on me because of high call volume? I need help. Call me | null | 2015-02-22 16:19:05 -0800 | O-H | null |
569,652,266,006,941,700 | negative | 1 | Late Flight | 0.654 | US Airways | null | JoanEisenstodt | null | 0 | @USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT. | null | 2015-02-22 16:17:38 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,651,499,422,375,940 | neutral | 0.3542 | null | 0 | US Airways | null | Little_BeerGirl | null | 0 | @USAirways sorry, we are in Philly. Should've told you that. | null | 2015-02-22 16:14:35 -0800 | ÜT: 42.076557,-76.770488 | Eastern Time (US & Canada) |
569,651,459,152,859,140 | negative | 1 | Late Flight | 0.6915 | US Airways | null | toddliveonfire | null | 0 | @USAirways pilot for flight 729 didn't show until after departure ⌚️ & now there's a broken computer. Next time flying @United. #ALWAYSLate Flight | null | 2015-02-22 16:14:26 -0800 | H-Town Houston, Texas | Eastern Time (US & Canada) |
569,651,165,396,373,500 | neutral | 0.691 | null | 0 | US Airways | null | tworstwots | null | 0 | @USAirways pilot says that we are going to take off in 10 minutes. So maybe the systems came back online? | null | 2015-02-22 16:13:16 -0800 | San Francisco, CA | Eastern Time (US & Canada) |
569,651,085,348,110,340 | negative | 0.6614 | longlines | 0.337 | US Airways | null | Little_BeerGirl | null | 0 | @USAirways it's flt 4827 to ELM - still no gate and still have to make it thru customs | null | 2015-02-22 16:12:57 -0800 | ÜT: 42.076557,-76.770488 | Eastern Time (US & Canada) |
569,650,819,894,652,900 | negative | 1 | Flight Booking Problems | 0.6809 | US Airways | null | CarloMJ1 | null | 0 | @USAirways @AmericanAir According to your costumer support your website is holding my money hostage and you cant do anything about it.. | null | 2015-02-22 16:11:53 -0800 | null | null |
569,650,751,598,944,260 | negative | 1 | longlines | 0.659 | US Airways | null | Little_BeerGirl | null | 0 | @USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6 | null | 2015-02-22 16:11:37 -0800 | ÜT: 42.076557,-76.770488 | Eastern Time (US & Canada) |
569,650,547,562,811,400 | negative | 1 | Cancelled Flight | 0.6211 | US Airways | null | WritelySoul | null | 0 | @USAirways sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport! | null | 2015-02-22 16:10:48 -0800 | Boston, MA | null |
569,649,975,342,333,950 | negative | 0.6701 | Cancelled Flight | 0.6701 | US Airways | null | KeithFGorman | null | 0 | @USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan | null | 2015-02-22 16:08:32 -0800 | null | Eastern Time (US & Canada) |
569,649,590,632,374,300 | negative | 0.652 | Cancelled Flight | 0.652 | US Airways | null | dixonbryce | null | 0 | @USAirways @Truthh4 they didn't give you the wifi password? Smh | null | 2015-02-22 16:07:00 -0800 | united states georgia | null |
569,649,433,635,368,960 | negative | 1 | Late Flight | 0.3689 | US Airways | null | Mwoodshop | null | 0 | @USAirways @AmericanAir Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this?? | null | 2015-02-22 16:06:23 -0800 | Jerz | Eastern Time (US & Canada) |
569,649,297,731,399,700 | negative | 1 | Cancelled Flight | 1 | US Airways | null | Spencerklein | null | 0 | @USAirways ...was Cancelled Flightled and now I need to locate my baggage | null | 2015-02-22 16:05:50 -0800 | null | Eastern Time (US & Canada) |
569,649,203,753,791,500 | negative | 1 | Lost Luggage | 1 | US Airways | null | Spencerklein | null | 0 | @USAirways I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my 8am flight to Hayden/steamboat | null | 2015-02-22 16:05:28 -0800 | null | Eastern Time (US & Canada) |
569,649,125,525,983,200 | neutral | 0.7128 | null | 0 | US Airways | null | BrettPatrick_ | null | 0 | @USAirways #555PHLtoSLC this is happening now. | null | 2015-02-22 16:05:09 -0800 | Philadelphia | Eastern Time (US & Canada) |
569,648,671,870,099,460 | negative | 1 | Bad Flight | 0.341 | US Airways | null | _Leycar | null | 0 | @USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions | null | 2015-02-22 16:03:21 -0800 | null | Eastern Time (US & Canada) |
569,648,534,569,361,400 | negative | 1 | Late Flight | 1 | US Airways | null | joekamal48 | null | 0 | @USAirways @AmericanAir 2hrs Late Flightr finally taking off😂😂😂 | null | 2015-02-22 16:02:48 -0800 | null | null |
569,647,597,666,889,700 | negative | 1 | Late Flight | 0.6565 | US Airways | null | shawnalea85 | null | 0 | @USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving | null | 2015-02-22 15:59:05 -0800 | null | null |
569,647,318,535,786,500 | negative | 0.709 | Customer Service Issue | 0.709 | US Airways | null | tank_martell | null | 0 | @USAirways been on hold for over and hour now. | null | 2015-02-22 15:57:58 -0800 | Beaufort, SC | Eastern Time (US & Canada) |
569,647,082,870,415,360 | negative | 0.6735 | Cancelled Flight | 0.3469 | US Airways | null | tworstwots | null | 0 | @USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure. | null | 2015-02-22 15:57:02 -0800 | San Francisco, CA | Eastern Time (US & Canada) |
569,646,886,610,702,340 | negative | 1 | Lost Luggage | 0.3487 | US Airways | null | LaChavalina | null | 0 | @USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now. | null | 2015-02-22 15:56:15 -0800 | Pony Paradise, VA | Arizona |
569,646,309,159,927,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | bconners | null | 0 | @USAirways @AmericanAir will one of you please answer the phone? | null | 2015-02-22 15:53:58 -0800 | Chicago, IL | Central Time (US & Canada) |
569,646,045,656,948,740 | negative | 0.7007 | Late Flight | 0.7007 | US Airways | null | DaniLew_1 | null | 0 | @USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not? | null | 2015-02-22 15:52:55 -0800 | Virginia, USA | Eastern Time (US & Canada) |
569,645,836,109,418,500 | negative | 1 | longlines | 0.3478 | US Airways | null | AllisonTonkin | null | 0 | @USAirways stuck at the gate in Charlotte, NC waiting for "release papers" and a fix for a broken computer system. | null | 2015-02-22 15:52:05 -0800 | null | null |
569,645,701,291,843,600 | negative | 1 | Late Flight | 0.3487 | US Airways | null | Mwoodshop | null | 0 | @USAirways Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed? | null | 2015-02-22 15:51:33 -0800 | Jerz | Eastern Time (US & Canada) |
569,644,766,779,936,800 | negative | 1 | Late Flight | 0.6563 | US Airways | null | dailydebs | null | 0 | @USAirways not Cancelled Flightling #837 because you don't want to put us in a hotel for night is our guess | null | 2015-02-22 15:47:50 -0800 | Indiana! | null |
569,644,694,759,714,800 | neutral | 1 | null | null | US Airways | null | mattsmith1868 | null | 0 | @USAirways can I get a beer please. Flight #1715 | null | 2015-02-22 15:47:33 -0800 | SC | null |
569,644,249,337,110,500 | negative | 1 | Late Flight | 0.6987 | US Airways | null | dailydebs | null | 0 | @USAirways really? 8 hr delay in Virgin Island and not even a food voucher. | null | 2015-02-22 15:45:47 -0800 | Indiana! | null |
569,643,648,910,028,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | runfixsteve | null | 0 | @usairways the. Worst. Ever. #dca #customerservice | null | 2015-02-22 15:43:24 -0800 | St. Augustine, Florida | null |
569,642,526,065,471,500 | negative | 1 | Customer Service Issue | 0.3482 | US Airways | null | MadameMoodle | null | 0 | @USAirways 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice | [21.15192481, -86.82441431] | 2015-02-22 15:38:56 -0800 | Sacramento, CA 95864 | Pacific Time (US & Canada) |
569,642,419,307,864,060 | negative | 1 | Late Flight | 0.6633 | US Airways | null | terenceryan | null | 0 | @USAirways printer problems causing us to sit on the runway for 45 mins. Get it together. | null | 2015-02-22 15:38:30 -0800 | West Chester, Pa | null |
569,641,916,855,402,500 | negative | 1 | Late Flight | 1 | US Airways | null | KDougherty2012 | null | 0 | @USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time. | null | 2015-02-22 15:36:31 -0800 | null | Quito |
569,641,343,254,970,400 | negative | 1 | Lost Luggage | 0.6989 | US Airways | null | jenw714 | null | 0 | @USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS. | null | 2015-02-22 15:34:14 -0800 | Atl | Central Time (US & Canada) |
569,640,733,466,103,800 | negative | 0.6403 | longlines | 0.6403 | US Airways | null | DPodgorny | null | 0 | @USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA | null | 2015-02-22 15:31:48 -0800 | null | Quito |
569,640,574,971,715,600 | negative | 1 | Damaged Luggage | 1 | US Airways | null | Sama53 | null | 0 | @USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag | null | 2015-02-22 15:31:11 -0800 | null | Eastern Time (US & Canada) |
569,639,784,819,372,000 | negative | 0.6445 | Customer Service Issue | 0.6445 | US Airways | null | runfixsteve | null | 0 | @usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm | null | 2015-02-22 15:28:02 -0800 | St. Augustine, Florida | null |
569,639,305,016,152,060 | negative | 1 | longlines | 0.6831 | US Airways | null | runfixsteve | null | 0 | @usairways 2 people working the counter at #dca? Massive lines. Poorly played. #winterstorm | null | 2015-02-22 15:26:08 -0800 | St. Augustine, Florida | null |
569,638,835,539,349,500 | neutral | 1 | null | null | US Airways | null | mattsmith1868 | null | 0 | @USAirways what's going on in CLT? | null | 2015-02-22 15:24:16 -0800 | SC | null |
569,638,678,194,040,800 | negative | 0.6721 | Lost Luggage | 0.6721 | US Airways | null | jeffpash | null | 0 | @USAirways @USAirwaysCenter My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight? | null | 2015-02-22 15:23:38 -0800 | San Francisco | Pacific Time (US & Canada) |
569,638,479,157,723,140 | neutral | 0.6682 | null | 0 | US Airways | null | georgetietjen | null | 0 | @USAirways So any ideas when the IT Geeks will plug in the servers so 639 can be on its way to PHX? | null | 2015-02-22 15:22:51 -0800 | null | null |
569,638,381,375,909,900 | negative | 1 | Can't Tell | 0.6635 | US Airways | null | aj1powers | null | 1 | @USAirways who do I contact about my awful experience I had 2/15/15 with @USAirways Flight 713 BUF-CLT? | null | 2015-02-22 15:22:28 -0800 | null | Eastern Time (US & Canada) |
569,637,822,929,317,900 | negative | 0.6948 | Customer Service Issue | 0.3522 | US Airways | null | joekamal48 | null | 0 | @USAirways @AmericanAir nvm my bad it's been an hour and a half #thanks | null | 2015-02-22 15:20:15 -0800 | null | null |
569,635,479,383,085,060 | negative | 1 | Late Flight | 0.6559 | US Airways | null | elias02 | null | 0 | @USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined | null | 2015-02-22 15:10:56 -0800 | null | Quito |
569,635,391,965,405,200 | negative | 1 | Can't Tell | 0.6768 | US Airways | null | OwlBeEmmCee | null | 0 | @USAirways always letting me down. 👊 | null | 2015-02-22 15:10:35 -0800 | Charlotte, NorCack | Eastern Time (US & Canada) |
569,634,364,780,351,500 | positive | 1 | null | null | US Airways | null | nanceebing | null | 0 | @USAirways please keep Emily at you gso airport ticketing on staff she is amazing | null | 2015-02-22 15:06:30 -0800 | south beach/ LA / NC | Eastern Time (US & Canada) |
569,633,357,451,153,400 | negative | 1 | Flight Booking Problems | 0.676 | US Airways | null | thpx | null | 0 | @usairways I don't understand why I can't get my missing miles? I was on the flight, it was in my Dividend Miles Account… #help | null | 2015-02-22 15:02:30 -0800 | Bavaria, Germany | Berlin |
569,633,323,997,212,700 | negative | 1 | Late Flight | 0.6202 | US Airways | null | ardakuyumcu | null | 2 | @USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http://t.co/Zira2z3UDc | null | 2015-02-22 15:02:22 -0800 | null | Eastern Time (US & Canada) |
569,633,287,204,773,900 | negative | 1 | Late Flight | 0.6812 | US Airways | null | dailydebs | null | 0 | @USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands... | null | 2015-02-22 15:02:13 -0800 | Indiana! | null |
569,633,285,288,157,200 | negative | 1 | Customer Service Issue | 0.6495 | US Airways | null | sebastian_mcfox | null | 0 | @USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop | null | 2015-02-22 15:02:13 -0800 | null | null |
569,633,099,174,322,200 | negative | 0.6563 | Customer Service Issue | 0.6563 | US Airways | null | thpx | null | 0 | @usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket & the result: http://t.co/214i0RTIH4 | null | 2015-02-22 15:01:28 -0800 | Bavaria, Germany | Berlin |
569,632,828,478,136,300 | negative | 1 | Can't Tell | 0.385 | US Airways | null | dlancaster243 | null | 0 | @USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere. | null | 2015-02-22 15:00:24 -0800 | null | null |
569,632,685,318,115,300 | negative | 1 | Bad Flight | 0.6966 | US Airways | null | Bnuuug | null | 0 | @USAirways #flight2031 the flight to Hell | null | 2015-02-22 14:59:50 -0800 | null | Eastern Time (US & Canada) |
569,632,379,326,869,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | amischke | null | 0 | @USAirways Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?! | null | 2015-02-22 14:58:37 -0800 | Boston area | Eastern Time (US & Canada) |
569,632,283,046,469,600 | negative | 0.701 | Lost Luggage | 0.701 | US Airways | null | tiffsaulnier | null | 0 | @USAirways @AmericanAir just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. #us2146 to #aa2924 | null | 2015-02-22 14:58:14 -0800 | Citizen of the World | null |
569,630,712,233,627,650 | negative | 1 | Late Flight | 0.6718 | US Airways | null | mmislankar87 | null | 1 | @USAirways told me I deserved to be delayed because I booked the last flight and then I hear "the only inconvience is missing your flight" | null | 2015-02-22 14:51:59 -0800 | null | null |
569,630,148,468,670,460 | neutral | 1 | null | null | US Airways | null | ArrestlessMind | null | 0 | @USAirways Any update on the computer outtage affecting flights? Is this national or just Northeast? ETA on resolution? | null | 2015-02-22 14:49:45 -0800 | Atascadero, CA | Eastern Time (US & Canada) |
569,629,882,323,496,960 | negative | 1 | Bad Flight | 1 | US Airways | null | Bnuuug | null | 0 | @USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell | null | 2015-02-22 14:48:41 -0800 | null | Eastern Time (US & Canada) |
569,629,631,814,508,540 | negative | 1 | Flight Booking Problems | 0.6667 | US Airways | null | beoliu | null | 0 | @USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas? | null | 2015-02-22 14:47:42 -0800 | Tuscaloosa, Alabama | Central Time (US & Canada) |
569,629,346,777,968,640 | negative | 1 | Customer Service Issue | 0.6491 | US Airways | null | blumeanbb | null | 0 | @USAirways 5 hours on the phone waiting for a call back to find my luggage #shameonyou | null | 2015-02-22 14:46:34 -0800 | null | null |
569,628,521,666,117,600 | negative | 1 | longlines | 0.656 | US Airways | null | EggZackLeeMe | null | 0 | @USAirways ... What's going on at @PHLAirport ?! I've been sitting at the gate for 45minutes. | [39.8749922, -75.24017448] | 2015-02-22 14:43:17 -0800 | West Chester, PA | Eastern Time (US & Canada) |
569,628,242,044,428,300 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | LeahWoomer | null | 0 | @USAirways 799 from AMS to PHL today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse. | [39.87455718, -75.24082121] | 2015-02-22 14:42:10 -0800 | null | null |
569,628,145,030,004,740 | negative | 1 | Cancelled Flight | 0.3606 | US Airways | null | jph_sc | null | 0 | @USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways | null | 2015-02-22 14:41:47 -0800 | Charleston, SC | Eastern Time (US & Canada) |
569,627,574,336,421,900 | neutral | 1 | null | null | US Airways | null | Marcusluft | null | 0 | @USAirways my wife left her phone on flight AWE474 on Friday February 20th upon landing in Minneapolis. How can we get it back? Thanks! | null | 2015-02-22 14:39:31 -0800 | Thunder Bay, ON, Canada | Eastern Time (US & Canada) |
569,627,477,200,535,550 | negative | 0.646 | Customer Service Issue | 0.3326 | US Airways | null | ccmleblanc | null | 0 | @USAirways what's the deal with the flight computer network? | null | 2015-02-22 14:39:08 -0800 | null | null |
569,627,346,166,284,300 | negative | 0.6462 | Customer Service Issue | 0.3346 | US Airways | null | MattressCC | null | 0 | @USAirways does anyone actually work at the dividend miles department? http://t.co/BgtJFmnEOT | null | 2015-02-22 14:38:37 -0800 | null | Central Time (US & Canada) |
569,627,079,458,865,150 | negative | 0.6294 | Cancelled Flight | 0.6294 | US Airways | null | HollyHMullin | null | 0 | @USAirways No flights out of Philly because of system wide tech issue. @CBSPhilly | null | 2015-02-22 14:37:33 -0800 | null | Eastern Time (US & Canada) |
569,627,069,463,842,800 | negative | 1 | Bad Flight | 0.6512 | US Airways | null | PamelaSedmak | null | 0 | @USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member | null | 2015-02-22 14:37:31 -0800 | Sunny mountains of Arizona | Central Time (US & Canada) |
569,626,882,053,787,650 | negative | 1 | Cancelled Flight | 1 | US Airways | null | servicejunkie19 | null | 0 | @USAirways epic fail @ CLT ystrdy w/Cancelled Flightled flights. No staff, no communication & no refund for unused portion of tix. Keep it classy guys | null | 2015-02-22 14:36:46 -0800 | null | null |
569,626,841,046,224,900 | negative | 1 | Customer Service Issue | 0.66 | US Airways | null | Ariella_Lexi | null | 0 | @USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?! | null | 2015-02-22 14:36:36 -0800 | Elmwood Park | Central Time (US & Canada) |
569,626,683,139,104,800 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | FrancescaJo_ | null | 0 | @USAirways @AmericanAir Just got off Int. Flight #799. Your Intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane. | null | 2015-02-22 14:35:59 -0800 | Phoenix, AZ | null |
569,625,848,334,000,100 | negative | 1 | Late Flight | 1 | US Airways | null | greatloop | null | 0 | @USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give? | [42.36184505, -71.02219492] | 2015-02-22 14:32:40 -0800 | The Great Loop | Eastern Time (US & Canada) |
569,625,599,570,014,200 | negative | 0.6917 | Late Flight | 0.6917 | US Airways | null | JesseMendelson | null | 0 | @USAirways will you hold #475 today for connecting passengers coming from delayed flights? | null | 2015-02-22 14:31:40 -0800 | Washington DC | Quito |
569,625,053,916,061,700 | positive | 1 | null | null | US Airways | null | sleenieto | null | 1 | @USAirways provided the best service for me today! Thank you so much :) | null | 2015-02-22 14:29:30 -0800 | Tampa | Eastern Time (US & Canada) |
569,625,014,179,377,150 | negative | 1 | Late Flight | 0.6903 | US Airways | null | rossj987 | null | 0 | @USAirways Can you guys please give an update? Been sitting on Tarmac on flight 601 yet the website still says it's on time? | null | 2015-02-22 14:29:21 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,624,406,437,306,400 | negative | 1 | Cancelled Flight | 0.6659 | US Airways | null | peacheslt4 | null | 0 | @USAirways - flight was Cancelled Flightled to Buf today. Waited in line for 2+ hrs & cus service was rude. No flight until Tues. Need to get to ROC. | null | 2015-02-22 14:26:56 -0800 | null | null |
569,624,021,605,740,540 | negative | 1 | Customer Service Issue | 1 | US Airways | null | MityaFerenetz | null | 1 | @USAirways Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail | null | 2015-02-22 14:25:24 -0800 | null | Atlantic Time (Canada) |
569,624,009,354,170,400 | negative | 1 | Can't Tell | 0.6443 | US Airways | null | dave_cavan | null | 0 | @USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money | [43.19825137, -70.87335749] | 2015-02-22 14:25:21 -0800 | Livonia, MI | null |
569,623,606,684,209,150 | negative | 0.6653 | Cancelled Flight | 0.3451 | US Airways | null | dave_cavan | null | 0 | @USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away... | [43.19830037, -70.87348793] | 2015-02-22 14:23:45 -0800 | Livonia, MI | null |
569,623,415,767,871,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | dave_cavan | null | 0 | @USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted | [43.19824341, -70.8733423] | 2015-02-22 14:23:00 -0800 | Livonia, MI | null |
569,623,396,729,917,440 | negative | 1 | Flight Attendant Complaints | 0.6791 | US Airways | null | brianmka | null | 0 | @USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying "we don't do that" | null | 2015-02-22 14:22:55 -0800 | Washington, D.C. | Central Time (US & Canada) |
569,623,359,304,003,600 | negative | 1 | Customer Service Issue | 0.6517 | US Airways | null | Dwight_Paulson | null | 0 | @USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags. | null | 2015-02-22 14:22:46 -0800 | null | null |
569,623,211,324,735,500 | negative | 1 | Customer Service Issue | 0.6939 | US Airways | null | MattressCC | null | 0 | @USAirways is really good at deferring responsibility. | null | 2015-02-22 14:22:11 -0800 | null | Central Time (US & Canada) |
569,623,190,730,887,200 | negative | 1 | Can't Tell | 0.6186 | US Airways | null | dave_cavan | null | 0 | @USAirways thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew. | [43.19872113, -70.87307422] | 2015-02-22 14:22:06 -0800 | Livonia, MI | null |
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