tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,623,164,105,433,100 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | Gregm528 | null | 0 | @USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at😳. @JetBlue need your help | null | 2015-02-22 14:22:00 -0800 | NY | Eastern Time (US & Canada) |
569,623,156,337,586,200 | negative | 1 | Lost Luggage | 1 | US Airways | null | Brendanhwalters | null | 0 | @USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!! | null | 2015-02-22 14:21:58 -0800 | NYC | null |
569,622,857,120,137,200 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | TheLoveBite | null | 0 | @USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars | null | 2015-02-22 14:20:46 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
569,621,714,046,455,800 | neutral | 0.6307 | null | null | US Airways | null | Sam_Kaplan | null | 0 | @USAirways glad people can put their coats in the storage area though. It would be super unfortunate to leave those on the floor | null | 2015-02-22 14:16:14 -0800 | null | Central Time (US & Canada) |
569,621,698,905,022,460 | negative | 1 | Late Flight | 0.6939 | US Airways | null | PhilHagen | null | 0 | @usairways @AmericanAir LAX connect from term 6 to term 4. 55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held? | null | 2015-02-22 14:16:10 -0800 | Lewes, DE, USA | Eastern Time (US & Canada) |
569,621,548,446,957,600 | neutral | 0.6742 | null | 0 | US Airways | null | brianmka | null | 0 | @USAirways But good luck getting there! Not cool. | null | 2015-02-22 14:15:34 -0800 | Washington, D.C. | Central Time (US & Canada) |
569,621,412,325,023,740 | negative | 1 | Customer Service Issue | 0.6889 | US Airways | null | OutsideHitter84 | null | 0 | @USAirways I left an item on plane BOS-PHL on Friday. I've called PHL US Airways # & left 6 msgs. No return call what to do at this point. | null | 2015-02-22 14:15:02 -0800 | null | null |
569,621,365,634,015,200 | negative | 1 | Cancelled Flight | 1 | US Airways | null | brianmka | null | 0 | @USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow | null | 2015-02-22 14:14:51 -0800 | Washington, D.C. | Central Time (US & Canada) |
569,621,238,152,368,100 | negative | 1 | Flight Attendant Complaints | 0.677 | US Airways | null | Sam_Kaplan | null | 0 | @USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25 | null | 2015-02-22 14:14:20 -0800 | null | Central Time (US & Canada) |
569,621,210,746,789,900 | negative | 0.6737 | Late Flight | 0.3368 | US Airways | null | rossj987 | null | 0 | @USAirways so apparently all of your computers crashed at BWI? Any update on when flights will be moving? | null | 2015-02-22 14:14:14 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,620,355,783,925,760 | negative | 1 | Lost Luggage | 1 | US Airways | null | CatieKriewald | null | 0 | @USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info? | null | 2015-02-22 14:10:50 -0800 | Stillwater, MN | Central Time (US & Canada) |
569,619,861,879,590,900 | negative | 1 | Late Flight | 0.6745 | US Airways | null | CMocz | null | 0 | @USAirways 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to "customer service is our first priority" | null | 2015-02-22 14:08:52 -0800 | null | null |
569,619,668,060,807,200 | neutral | 1 | null | null | US Airways | null | VictorJDH | null | 0 | @USAirways I saw online you had fee but I was wondering if there was a way to pay for it ahead of time, instead of at the kiosk | null | 2015-02-22 14:08:06 -0800 | East Lansing | Eastern Time (US & Canada) |
569,619,075,246,235,650 | negative | 1 | Cancelled Flight | 1 | US Airways | null | TheConnorCough | null | 0 | @USAirways Cancelled Flights my flight to NY 3 times, then once I make it here they decided for S&Gs they'll Cancelled Flight my return flight too. Thanks. | [42.74561865, -73.80942844] | 2015-02-22 14:05:45 -0800 | G-Town, Geneva NY | Central Time (US & Canada) |
569,618,838,767,181,800 | neutral | 0.65 | null | 0 | US Airways | null | LaceyDGarland | null | 2 | @USAirways Y'all need to get it together | [35.87642273, -78.79274566] | 2015-02-22 14:04:48 -0800 | Goldsboro, NC | Eastern Time (US & Canada) |
569,618,750,946,873,340 | negative | 1 | Customer Service Issue | 1 | US Airways | null | amischke | null | 0 | @USAirways On hold for >70 mins on my 3rd attempt just to get a receipt showing change fees for an upcoming flight. Please help! | null | 2015-02-22 14:04:27 -0800 | Boston area | Eastern Time (US & Canada) |
569,618,538,924,789,760 | negative | 1 | longlines | 0.6624 | US Airways | null | LaceyDGarland | null | 0 | @USAirways Everyone on Flight 669 from LAX to RDU enjoyed waiting an hour & a half in baggage claim for their bags just now | [35.87648539, -78.79266577] | 2015-02-22 14:03:37 -0800 | Goldsboro, NC | Eastern Time (US & Canada) |
569,617,777,075,626,000 | neutral | 0.6695 | null | 0 | US Airways | null | WarrickHoward | null | 0 | @USAirways No I need the corporate office number please as that is who is dealing with this for me. It's a 480 number. | null | 2015-02-22 14:00:35 -0800 | null | London |
569,617,704,644,165,600 | negative | 0.6854 | Late Flight | 0.6854 | US Airways | null | chrismillersfca | null | 0 | @USAirways CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE. | null | 2015-02-22 14:00:18 -0800 | San Francisco | null |
569,617,332,907,212,800 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | TheLoveBite | null | 0 | @USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699 | null | 2015-02-22 13:58:49 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
569,616,551,239,917,600 | neutral | 0.6374 | null | null | US Airways | null | Geneva_Sands | null | 0 | @USAirways if my flight, 4035, is delayed, what time do I have to arrive at BHM? | [33.50528024, -86.81047219] | 2015-02-22 13:55:43 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,614,672,061,575,200 | negative | 1 | Flight Booking Problems | 0.3635 | US Airways | null | OBwankenobi | null | 0 | @USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online?? | null | 2015-02-22 13:48:15 -0800 | null | Quito |
569,614,422,496,444,400 | negative | 1 | Lost Luggage | 1 | US Airways | null | 09202010 | null | 0 | @USAirways when do we get our baggages? @usaireays 699 LA to RDU http://t.co/vU5lBZXtRX | null | 2015-02-22 13:47:15 -0800 | null | Mountain Time (US & Canada) |
569,614,361,574,158,340 | negative | 1 | Customer Service Issue | 1 | US Airways | null | _Leycar | null | 0 | @USAirways has the WORST customer service and their flights are always delayed | null | 2015-02-22 13:47:01 -0800 | null | Eastern Time (US & Canada) |
569,613,897,516,380,160 | negative | 1 | Customer Service Issue | 1 | US Airways | null | jakejrssherry | null | 0 | @USAirways if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul | null | 2015-02-22 13:45:10 -0800 | null | Atlantic Time (Canada) |
569,612,804,350,717,950 | positive | 1 | null | null | US Airways | null | dctimes2 | null | 0 | @USAirways despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents! | null | 2015-02-22 13:40:50 -0800 | null | Eastern Time (US & Canada) |
569,612,379,811,676,160 | negative | 1 | Customer Service Issue | 0.3441 | US Airways | null | 09202010 | null | 0 | @USAirways US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!? | null | 2015-02-22 13:39:08 -0800 | null | Mountain Time (US & Canada) |
569,611,341,394,264,060 | negative | 1 | Can't Tell | 1 | US Airways | null | PandooYaar | null | 0 | @USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company | null | 2015-02-22 13:35:01 -0800 | Philly | Eastern Time (US & Canada) |
569,610,893,052,518,400 | negative | 1 | Customer Service Issue | 0.7055 | US Airways | null | AuroraBIZ | null | 0 | @USAirways spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF | null | 2015-02-22 13:33:14 -0800 | Boston, MA | Eastern Time (US & Canada) |
569,610,759,795,314,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | PandooYaar | null | 0 | @USAirways thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights | null | 2015-02-22 13:32:42 -0800 | Philly | Eastern Time (US & Canada) |
569,610,542,723,309,600 | negative | 1 | Flight Booking Problems | 0.6768 | US Airways | null | FvGrecia | null | 0 | @USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation! | null | 2015-02-22 13:31:50 -0800 | null | null |
569,609,828,831,780,860 | neutral | 1 | null | null | US Airways | null | AbbieBjugstad | null | 0 | @USAirways Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week. | null | 2015-02-22 13:29:00 -0800 | null | null |
569,609,621,834,301,440 | negative | 1 | Late Flight | 0.356 | US Airways | null | rsnewman_nyc | null | 0 | @USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air. | null | 2015-02-22 13:28:11 -0800 | null | null |
569,608,831,816,351,740 | negative | 1 | Can't Tell | 0.607 | US Airways | null | MRTWT8 | null | 0 | @USAirways how do you lose a pilot???? | null | 2015-02-22 13:25:02 -0800 | Bonaire, GA | Eastern Time (US & Canada) |
569,608,141,689,753,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | jakejrssherry | null | 0 | @USAirways the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins... | null | 2015-02-22 13:22:18 -0800 | null | Atlantic Time (Canada) |
569,607,757,784,952,800 | negative | 1 | Late Flight | 1 | US Airways | null | jph_sc | null | 0 | @USAirways @AmericanAir we are missing our connection due to delay out of LAS. What are we supposed to do now? | null | 2015-02-22 13:20:46 -0800 | Charleston, SC | Eastern Time (US & Canada) |
569,607,719,713,288,200 | negative | 1 | Customer Service Issue | 0.3541 | US Airways | null | rsnewman_nyc | null | 0 | @USAirways #695 might have been Cancelled Flighted? mechanical issue. 6 hours Late Flightr 100 people still waiting and Zero information. Please send help. | null | 2015-02-22 13:20:37 -0800 | null | null |
569,607,287,867,883,500 | negative | 1 | Customer Service Issue | 0.6771 | US Airways | null | MityaFerenetz | null | 0 | @USAirways 6 hours, no agent. Should I keep waiting? | null | 2015-02-22 13:18:54 -0800 | null | Atlantic Time (Canada) |
569,606,281,998,299,140 | negative | 1 | Lost Luggage | 0.6436 | US Airways | null | TheLoveBite | null | 0 | @USAirways how hard is it to unload bags in order of arrival? 45 mins and counting for flight 699 | null | 2015-02-22 13:14:55 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
569,605,710,314,668,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | vasisht | null | 0 | @USAirways is it policy to tell customers "We can't help you?" I'm sorry but this is unacceptable | null | 2015-02-22 13:12:38 -0800 | A galaxy far far away | Eastern Time (US & Canada) |
569,605,690,471,288,800 | negative | 1 | Late Flight | 1 | US Airways | null | RobVyvey | null | 0 | @USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party? | null | 2015-02-22 13:12:34 -0800 | Kingston ontario Canada | Eastern Time (US & Canada) |
569,605,604,416,888,800 | negative | 0.6559 | Customer Service Issue | 0.6559 | US Airways | null | vasisht | null | 0 | @USAirways "We can't help you. We don't put people up in hotels when you miss a flight it's against policy." | null | 2015-02-22 13:12:13 -0800 | A galaxy far far away | Eastern Time (US & Canada) |
569,605,521,050,898,400 | negative | 1 | Cancelled Flight | 0.6632 | US Airways | null | vasisht | null | 0 | @USAirways my friends at KPHL were told by your rep "if it were me I woulda just gone home this am and tried again tomorrow." 1/2 | null | 2015-02-22 13:11:53 -0800 | A galaxy far far away | Eastern Time (US & Canada) |
569,605,258,621,661,200 | positive | 1 | null | null | US Airways | null | kneedoc69 | null | 0 | @USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice | null | 2015-02-22 13:10:51 -0800 | Mount Airy, NC | Atlantic Time (Canada) |
569,604,286,369,431,550 | negative | 1 | Customer Service Issue | 0.3581 | US Airways | null | therealkellyd | null | 0 | @USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838 | null | 2015-02-22 13:06:59 -0800 | null | null |
569,604,198,771,363,840 | negative | 1 | Flight Attendant Complaints | 0.6838 | US Airways | null | KoilsByNature | null | 0 | @USAirways it's unacceptable the way your agents at the gate treat paying customers!!! | null | 2015-02-22 13:06:38 -0800 | World Wide | Quito |
569,604,041,141,039,100 | neutral | 1 | null | null | US Airways | null | HybridMovementC | null | 0 | @USAirways Mad love http://t.co/4ojrSDWPkK NYC- | null | 2015-02-22 13:06:00 -0800 | everywhere, all the time. | null |
569,603,833,804,038,140 | negative | 0.6511 | longlines | 0.3284 | US Airways | null | mjmassa8 | null | 0 | @USAirways more like USDELAY-ways. Another long 'paperwork' reLate Flightd delay - Friday in Charlotte. Today in Philly. #letsgoalready | null | 2015-02-22 13:05:11 -0800 | Chicago, IL | Mountain Time (US & Canada) |
569,603,523,954,016,260 | negative | 1 | Customer Service Issue | 0.7245 | US Airways | null | KoilsByNature | null | 0 | @USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours! Get to CLT to horrid customer service! | null | 2015-02-22 13:03:57 -0800 | World Wide | Quito |
569,603,357,406,576,640 | negative | 0.6566 | Late Flight | 0.6566 | US Airways | null | colums23 | null | 0 | @USAirways flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago. Sitting in airport, wondering#irritated | null | 2015-02-22 13:03:17 -0800 | 27265 | null |
569,602,860,020,850,700 | negative | 1 | Flight Attendant Complaints | 0.6545 | US Airways | null | JeffersRich | null | 0 | @USAirways Flight 4454 aircraft at gate, but no crew? Will be 2+ hours Late Flight to destination. Come on! | null | 2015-02-22 13:01:19 -0800 | Windermere, Florida | null |
569,602,817,633,222,660 | negative | 1 | Lost Luggage | 1 | US Airways | null | WarrickHoward | null | 0 | @USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing. | null | 2015-02-22 13:01:09 -0800 | null | London |
569,602,407,417,692,160 | negative | 1 | Late Flight | 0.6701 | US Airways | null | RothsteinDavid | null | 0 | @USAirways 3818 delayed. blue skies all over. #whyisusairALWAYSDELAYED??? | null | 2015-02-22 12:59:31 -0800 | WCHOB, Buffalo, NY | null |
569,601,913,832,022,000 | negative | 1 | Flight Attendant Complaints | 0.6735 | US Airways | null | MeganMmcginnis | null | 0 | @USAirways Ill never fly you again due to the emotional & financial stress you have caused me because of one of your staff members errors. | null | 2015-02-22 12:57:33 -0800 | null | null |
569,601,628,279,480,300 | negative | 1 | Lost Luggage | 1 | US Airways | null | NorthHarborNYC | null | 0 | @USAirways where are my bags? | null | 2015-02-22 12:56:25 -0800 | null | null |
569,601,275,672,829,950 | negative | 1 | Flight Attendant Complaints | 0.669 | US Airways | null | MikeisRichRich | null | 0 | @USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up. #neveragain | null | 2015-02-22 12:55:01 -0800 | null | Eastern Time (US & Canada) |
569,601,264,679,559,200 | neutral | 1 | null | null | US Airways | null | peterfransson | null | 0 | @USAirways when AA gate supervisor 600117 was asked for his superiors name, response received was "the CEO of #AmericanAirlines" #merger | null | 2015-02-22 12:54:58 -0800 | Inter/Outer-Continental U.S. | Eastern Time (US & Canada) |
569,600,990,430,806,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | thisAnneM | null | 0 | @usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!?? | null | 2015-02-22 12:53:53 -0800 | Philadelphia | Atlantic Time (Canada) |
569,600,989,055,086,600 | neutral | 1 | null | null | US Airways | null | peterfransson | null | 0 | @USAirways AA Gate Supervisor emplid 600117 allowed flight AA67 to leave JFK to SJ on 20feb15 w/o 8 customers that made final boarding call. | null | 2015-02-22 12:53:53 -0800 | Inter/Outer-Continental U.S. | Eastern Time (US & Canada) |
569,600,757,516,914,700 | negative | 0.6739 | Late Flight | 0.337 | US Airways | null | dline2005 | null | 0 | @USAirways thanks for being so bad you make a two day train trip look appealing!! | null | 2015-02-22 12:52:57 -0800 | Columbus, Ohio | Eastern Time (US & Canada) |
569,600,720,254,541,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | JQCalderwood | null | 0 | @USAirways you have got to be kidding me! No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr? | null | 2015-02-22 12:52:49 -0800 | VA | Quito |
569,600,023,597,428,740 | negative | 1 | longlines | 1 | US Airways | null | RBuchmann | null | 0 | @USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min & counting.. | null | 2015-02-22 12:50:02 -0800 | Saint Louis, MO | Central Time (US & Canada) |
569,600,009,097,904,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | xtingu | null | 0 | @USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer. | null | 2015-02-22 12:49:59 -0800 | The Wilming Town | Eastern Time (US & Canada) |
569,599,725,240,000,500 | negative | 1 | Customer Service Issue | 1 | US Airways | null | brittalb | null | 0 | @usairways I have been on hold for over 3 hours. Please help! http://t.co/tyXAZtMQ1U | null | 2015-02-22 12:48:51 -0800 | null | null |
569,599,532,268,449,800 | negative | 1 | Customer Service Issue | 0.6656 | US Airways | null | jadedhippie09 | null | 0 | @USAirways I promise, if I can help it I will nvr fly w/u again. Even if I have 2 pay more $$$ 2 fly w/ sum1 else #badcustomerservice | null | 2015-02-22 12:48:05 -0800 | null | null |
569,599,260,288,819,200 | negative | 1 | Late Flight | 1 | US Airways | null | jadedhippie09 | null | 0 | @USAirways yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u & this is how u treat ur customers? | null | 2015-02-22 12:47:00 -0800 | null | null |
569,598,915,722,518,500 | negative | 1 | Can't Tell | 1 | US Airways | null | jadedhippie09 | null | 0 | @USAirways I have nothing but issues when I fly w/u what's up w/that?! #travel #vacation #awful | null | 2015-02-22 12:45:38 -0800 | null | null |
569,598,852,912,668,700 | neutral | 0.6699 | null | 0 | US Airways | null | hlauinfo | null | 0 | @USAirways you should update your passbook passes with any gate changes. | null | 2015-02-22 12:45:23 -0800 | Los Angeles | Pacific Time (US & Canada) |
569,598,323,621,023,740 | negative | 1 | Customer Service Issue | 1 | US Airways | null | dline2005 | null | 0 | @USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again... | null | 2015-02-22 12:43:17 -0800 | Columbus, Ohio | Eastern Time (US & Canada) |
569,597,857,013,084,160 | negative | 1 | Customer Service Issue | 0.6685 | US Airways | null | xtingu | null | 1 | @USAirways -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call. | null | 2015-02-22 12:41:26 -0800 | The Wilming Town | Eastern Time (US & Canada) |
569,597,711,789,502,460 | negative | 1 | Customer Service Issue | 0.6721 | US Airways | null | dline2005 | null | 0 | @USAirways suggest you failures make a HUGE donation to @the_USO Charlotte, NC as THEY provided GREAT customer service today, unlike you. | null | 2015-02-22 12:40:51 -0800 | Columbus, Ohio | Eastern Time (US & Canada) |
569,597,328,522,387,460 | negative | 1 | Flight Attendant Complaints | 0.6928 | US Airways | null | BZFlinn | null | 0 | @USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http://t.co/hFjYN2vtVj | null | 2015-02-22 12:39:20 -0800 | null | Hawaii |
569,596,783,011,217,400 | negative | 0.6633 | Cancelled Flight | 0.3367 | US Airways | null | CaseyRhoades1 | null | 0 | @USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please | null | 2015-02-22 12:37:10 -0800 | Madbury, NH | null |
569,596,364,197,199,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | farmdinner | null | 0 | @USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card. | null | 2015-02-22 12:35:30 -0800 | null | Eastern Time (US & Canada) |
569,596,357,381,644,300 | negative | 1 | Customer Service Issue | 0.7092 | US Airways | null | tpratt31 | null | 0 | @USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22 | null | 2015-02-22 12:35:28 -0800 | Los Angeles, Ca | null |
569,596,034,059,358,200 | negative | 1 | Lost Luggage | 1 | US Airways | null | sejaffe | null | 0 | @USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk. | null | 2015-02-22 12:34:11 -0800 | null | null |
569,595,745,126,494,200 | negative | 1 | Can't Tell | 0.6973 | US Airways | null | riricesq | null | 0 | @USAirways is absolute crap this week!! | null | 2015-02-22 12:33:02 -0800 | On a beach | Quito |
569,595,534,916,202,500 | neutral | 1 | null | null | US Airways | null | APH0823 | null | 0 | @USAirways got transf. to Dividend Miles...need to change flight. Grandma just passed, need to change ticket ASAP. Update on wait time? | null | 2015-02-22 12:32:12 -0800 | Global Citizen | Pacific Time (US & Canada) |
569,595,123,799,101,440 | negative | 0.6818 | Customer Service Issue | 0.375 | US Airways | null | bta7 | null | 0 | .@USAirways trying to get a partner PNR, and have spent more than 1 hour on hold. I know its snowing somewhere, but this is awful | null | 2015-02-22 12:30:34 -0800 | Wauwatosa, WI | Central Time (US & Canada) |
569,595,015,518,793,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | MoniqueduRock | null | 0 | @USAirways on the phone over an hour waiting for customer service got wrong fight information cost us 6 hours from trip. Frustrating!!! | null | 2015-02-22 12:30:08 -0800 | Orange, CA | null |
569,594,973,949,206,500 | negative | 1 | Lost Luggage | 1 | US Airways | null | spartanbride | null | 0 | @USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY | null | 2015-02-22 12:29:59 -0800 | Leesburg, VA | null |
569,592,443,542,343,700 | negative | 1 | Cancelled Flight | 1 | US Airways | null | graydonpleasant | null | 0 | @USAirways Just Cancelled Flight every flight I have why don't you. | null | 2015-02-22 12:19:55 -0800 | Winston Salem, NC, USA | Central Time (US & Canada) |
569,592,390,211,801,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | imacericg | null | 0 | @usairways Is your reservation phone number working? Called 10x in the last 3 days, and haven’t gotten through. | null | 2015-02-22 12:19:42 -0800 | null | Eastern Time (US & Canada) |
569,592,368,518,660,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | cheerUPDATES | null | 1 | @USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight 😡 | null | 2015-02-22 12:19:37 -0800 | United States | Eastern Time (US & Canada) |
569,592,120,954,236,900 | negative | 1 | Can't Tell | 1 | US Airways | null | FiVeBoRoUghS718 | null | 0 | @USAirways really nigga.. Ur a fuck boy | [40.85214382, -73.28567395] | 2015-02-22 12:18:38 -0800 | null | null |
569,591,310,589,431,800 | negative | 1 | Late Flight | 0.6529 | US Airways | null | HutchinsJim | null | 0 | @USAirways I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL | [39.98272482, -86.22502919] | 2015-02-22 12:15:25 -0800 | Carmel, IN | Atlantic Time (Canada) |
569,589,123,218,079,740 | neutral | 0.7027 | null | 0 | US Airways | null | drewdenker | null | 0 | @USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them | null | 2015-02-22 12:06:44 -0800 | null | null |
569,589,028,590,391,300 | negative | 0.6842 | Late Flight | 0.6842 | US Airways | null | ericabevill | null | 0 | @USAirways i will be on this plane while on the ground longer than i will be in the air. US5235 | null | 2015-02-22 12:06:21 -0800 | Chicago, IL | Central Time (US & Canada) |
569,588,578,159,697,900 | negative | 1 | Can't Tell | 1 | US Airways | null | evanquinn | null | 0 | @USAirways has failed me all day long, should I blame it on @AmericanAir ? | null | 2015-02-22 12:04:34 -0800 | Newtonville, MA | Pacific Time (US & Canada) |
569,588,465,593,143,300 | neutral | 0.6344 | null | 0 | US Airways | null | WarrickHoward | null | 0 | @USAirways What's the contact number for the corporate baggage office in Phoenix? | null | 2015-02-22 12:04:07 -0800 | null | London |
569,588,073,438,122,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | RickyRomanXXX | null | 0 | @USAirways 1 hour and counting on hold :( why? http://t.co/clOB5qwMXR | null | 2015-02-22 12:02:33 -0800 | USA | Eastern Time (US & Canada) |
569,587,844,693,536,800 | negative | 1 | Cancelled Flight | 1 | US Airways | null | Harmony1412 | null | 0 | @USAirways you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w | null | 2015-02-22 12:01:39 -0800 | Wonderland | Indiana (East) |
569,587,663,692,554,240 | negative | 1 | Late Flight | 1 | US Airways | null | ericabevill | null | 0 | @USAirways now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane? | null | 2015-02-22 12:00:56 -0800 | Chicago, IL | Central Time (US & Canada) |
569,586,372,866,150,400 | negative | 1 | Cancelled Flight | 1 | US Airways | null | MrRenevendez | null | 0 | @USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there? | null | 2015-02-22 11:55:48 -0800 | Where you least need me to be | null |
569,585,968,610,615,300 | negative | 1 | Cancelled Flight | 1 | US Airways | null | farmdinner | null | 0 | @USAirways Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me. | null | 2015-02-22 11:54:11 -0800 | null | Eastern Time (US & Canada) |
569,585,747,503,611,900 | negative | 1 | Customer Service Issue | 0.6861 | US Airways | null | sejaffe | null | 0 | @USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable | null | 2015-02-22 11:53:19 -0800 | null | null |
569,584,885,108,748,300 | negative | 1 | Late Flight | 0.3787 | US Airways | null | AndrewTV | null | 0 | @USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help? | null | 2015-02-22 11:49:53 -0800 | Pittsfield, MA | Eastern Time (US & Canada) |
569,584,719,089,836,000 | positive | 1 | null | null | US Airways | null | mc3h2 | null | 0 | @USAirways new F/As from DFW to CLT this morning did a great job. Well Done! | null | 2015-02-22 11:49:14 -0800 | The 27th State | Eastern Time (US & Canada) |
569,584,207,011,434,500 | negative | 1 | Bad Flight | 0.6442 | US Airways | null | ericabevill | null | 0 | @USAirways why have me board a plane knowing there is a maint issue? US5235. | null | 2015-02-22 11:47:11 -0800 | Chicago, IL | Central Time (US & Canada) |
569,584,057,270,575,100 | neutral | 0.6593 | null | null | US Airways | null | airliners2 | null | 28 | @USAirways with this livery back in the day. http://t.co/EEqWVAMmiy | null | 2015-02-22 11:46:36 -0800 | Airports Around The World | Eastern Time (US & Canada) |
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