tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,677,207,062,609,900 | negative | 1 | Customer Service Issue | 1 | United | null | JerikaPhelps | null | 0 | @united it's a shame the great customer service wasn't continued in SFO. Slightly absurd | [37.62068265, -122.38816957] | 2015-02-19 23:43:06 -0800 | null | null |
568,676,876,866,224,100 | negative | 1 | Customer Service Issue | 1 | United | null | urno12 | null | 0 | @united #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys. | null | 2015-02-19 23:41:47 -0800 | bonkers in Yonkers | New Delhi |
568,676,407,729,131,500 | negative | 1 | Customer Service Issue | 1 | United | null | urno12 | null | 0 | @united still awaiting a reply from ur customer services? 18 days, no response? Lousy #unitedairlines | null | 2015-02-19 23:39:55 -0800 | bonkers in Yonkers | New Delhi |
568,675,083,314,552,800 | positive | 1 | null | null | United | null | Kimberlinho | null | 0 | @united alright thank you. Much appreciated. | null | 2015-02-19 23:34:39 -0800 | null | null |
568,673,332,184,240,100 | negative | 1 | Late Flight | 0.3341 | United | null | Kimberlinho | null | 0 | @united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems. | null | 2015-02-19 23:27:42 -0800 | null | null |
568,672,467,889,176,600 | negative | 0.6882 | Customer Service Issue | 0.3548 | United | null | Kimberlinho | null | 0 | @united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis. | null | 2015-02-19 23:24:16 -0800 | null | null |
568,672,436,977,168,400 | negative | 1 | Lost Luggage | 0.3616 | United | null | juanbl | null | 0 | @united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful | null | 2015-02-19 23:24:09 -0800 | Seattle, WA | Pacific Time (US & Canada) |
568,671,211,430,891,500 | neutral | 1 | null | null | United | null | kamaro67 | null | 0 | @united Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm? | null | 2015-02-19 23:19:16 -0800 | null | Mountain Time (US & Canada) |
568,670,928,407,625,700 | negative | 1 | Can't Tell | 0.6684 | United | null | JenniferWalshPR | null | 0 | we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und | null | 2015-02-19 23:18:09 -0800 | Houston | Central Time (US & Canada) |
568,669,880,922,165,250 | positive | 1 | null | null | United | null | bren8oh8 | null | 0 | @united Thanks Yup I'm all set. It happens. SLC ground staff were prompt, helpful and courteous. | [40.7868699, -111.9790833] | 2015-02-19 23:13:59 -0800 | SoCal is where my mind stays | null |
568,668,364,144,398,340 | negative | 1 | Flight Booking Problems | 0.3404 | United | null | JenniferWalshPR | null | 0 | There were plenty of empty seats in coach "@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f" | null | 2015-02-19 23:07:58 -0800 | Houston | Central Time (US & Canada) |
568,667,108,252,319,740 | negative | 0.6777 | Can't Tell | 0.6777 | United | null | jozecuervo | null | 0 | @united all good, didn't die or anything. As they say "you get what you pay for"! | null | 2015-02-19 23:02:58 -0800 | San Francisco, Ca | Pacific Time (US & Canada) |
568,663,431,433,187,300 | positive | 1 | null | null | United | null | AMMBoman | null | 0 | @united thank you so much. How will you be able to contact me? | null | 2015-02-19 22:48:21 -0800 | Kaizen 改善 | Arizona |
568,662,835,829,415,940 | positive | 0.6608 | null | null | United | null | nrihssn | null | 0 | @united maybe on my return trip 👍 | null | 2015-02-19 22:45:59 -0800 | NJ | Eastern Time (US & Canada) |
568,662,525,530,628,100 | negative | 1 | Flight Attendant Complaints | 0.6262 | United | null | ukposa | null | 0 | @united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou | null | 2015-02-19 22:44:45 -0800 | Yonkers NY | Greenland |
568,659,661,861,175,300 | positive | 1 | null | null | United | null | sigilgoat | null | 0 | @united i got it at the gate, thanks for checking! | null | 2015-02-19 22:33:23 -0800 | fuckin portland ass oregon | Eastern Time (US & Canada) |
568,657,247,896,789,000 | negative | 1 | Late Flight | 1 | United | null | Mosborne13 | null | 0 | @united U kept passengers waiting all night 4 a plane that was being put out of service. Leaving everyone stranded for night. #inexcusable | null | 2015-02-19 22:23:47 -0800 | null | Central Time (US & Canada) |
568,656,888,935,481,340 | positive | 0.6452 | null | 0 | United | null | JenniferWalshPR | null | 0 | @united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice | null | 2015-02-19 22:22:22 -0800 | Houston | Central Time (US & Canada) |
568,656,758,027,063,300 | neutral | 0.6383 | null | null | United | null | AMMBoman | null | 0 | @united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some? | null | 2015-02-19 22:21:50 -0800 | Kaizen 改善 | Arizona |
568,656,507,480,481,800 | negative | 1 | Bad Flight | 0.3507 | United | null | RobTrongone | null | 0 | @united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United! | [40.69758992, -74.25047478] | 2015-02-19 22:20:51 -0800 | New Jersey | null |
568,656,014,481,846,300 | negative | 1 | Customer Service Issue | 0.6517 | United | null | taylorjfisher | null | 0 | @united I am so happy I found my phone because this is easily the worst system I have ever heard of | null | 2015-02-19 22:18:53 -0800 | San Francisco, CA | Alaska |
568,655,789,247,762,400 | negative | 1 | Late Flight | 1 | United | null | JenniferWalshPR | null | 0 | Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP | null | 2015-02-19 22:17:59 -0800 | Houston | Central Time (US & Canada) |
568,654,569,976,123,400 | negative | 1 | Customer Service Issue | 0.6547 | United | null | RobBogart | null | 0 | @united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers? | null | 2015-02-19 22:13:09 -0800 | DC/SF/BFLO | null |
568,654,556,634,021,900 | neutral | 1 | null | null | United | null | Madisonnnicole3 | null | 0 | @united round trip* | null | 2015-02-19 22:13:06 -0800 | null | null |
568,654,382,620,782,600 | negative | 1 | Lost Luggage | 1 | United | null | wit_knee_jones | null | 0 | @united well. As of yet, our checked bag has already vanished and we haven't left the airport yet. | null | 2015-02-19 22:12:24 -0800 | Chicago | Central Time (US & Canada) |
568,654,300,802,474,000 | neutral | 0.6267 | null | null | United | null | bren8oh8 | null | 0 | @united thanks. Not tonight it would seem. http://t.co/WNdcEO5QlK | [40.7697595, -111.974937] | 2015-02-19 22:12:05 -0800 | SoCal is where my mind stays | null |
568,654,208,674,586,600 | negative | 1 | Can't Tell | 0.6705 | United | null | Madisonnnicole3 | null | 0 | @united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful | null | 2015-02-19 22:11:43 -0800 | null | null |
568,652,355,346,022,400 | negative | 0.5918 | Customer Service Issue | 0.5918 | United | null | theAdamW | null | 0 | @United agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls? | null | 2015-02-19 22:04:21 -0800 | Los Angeles, California | Pacific Time (US & Canada) |
568,651,726,858,747,900 | negative | 1 | Late Flight | 0.698 | United | null | AnnabelleBlume | null | 0 | .@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again | null | 2015-02-19 22:01:51 -0800 | Los Angeles, CA | null |
568,650,724,399,321,100 | positive | 1 | null | null | United | null | markemanuelli | null | 0 | @united please do! She went above and beyond what she had to do, she made us her number one priority! | null | 2015-02-19 21:57:52 -0800 | null | Eastern Time (US & Canada) |
568,650,439,639,437,300 | positive | 1 | null | null | United | null | Random55Dude | null | 0 | @united you guys are awesome! Thanks! | null | 2015-02-19 21:56:44 -0800 | null | null |
568,650,000,227,565,600 | positive | 0.6832 | null | null | United | null | Gouwerijn | null | 0 | @united thnx | null | 2015-02-19 21:54:59 -0800 | Alphen aan den Rijn | Amsterdam |
568,649,837,610,037,250 | negative | 0.6635 | Can't Tell | 0.6635 | United | null | theAdamW | null | 0 | @united I think we both have the same status (nothing). I think there was a bug in your search system. | null | 2015-02-19 21:54:20 -0800 | Los Angeles, California | Pacific Time (US & Canada) |
568,649,643,187,310,600 | positive | 1 | null | null | United | null | JerikaPhelps | null | 0 | @united Anna Palm Springs gate 19 deserves a medal! Handled 30 ppl missing flights like a pro! | [33.82063563, -116.50768141] | 2015-02-19 21:53:34 -0800 | null | null |
568,648,940,033,343,500 | negative | 1 | Cancelled Flight | 1 | United | null | Mosborne13 | null | 0 | @united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed. #showsomerespect | null | 2015-02-19 21:50:46 -0800 | null | Central Time (US & Canada) |
568,648,917,551,697,900 | negative | 1 | Late Flight | 1 | United | null | DominikDesbois | null | 0 | @united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united | null | 2015-02-19 21:50:41 -0800 | Vancouver, BC | null |
568,648,390,738,706,400 | negative | 0.6481 | Lost Luggage | 0.6481 | United | null | taylorjfisher | null | 0 | @united I think I left my phone on my flight. Help! | null | 2015-02-19 21:48:35 -0800 | San Francisco, CA | Alaska |
568,647,206,695,120,900 | positive | 1 | null | null | United | null | clkc86 | null | 0 | @united Great customer service again. Thanks! | null | 2015-02-19 21:43:53 -0800 | null | null |
568,646,083,162,837,000 | positive | 1 | null | null | United | null | owenmcstravick | null | 0 | @united thanks, that would be awesome. | null | 2015-02-19 21:39:25 -0800 | UK | London |
568,645,962,425,446,400 | negative | 1 | Customer Service Issue | 0.6809 | United | null | SBondyNYDN | null | 0 | @united hey, left my computer bag, w/computer inside, in United, filed online report, no response | null | 2015-02-19 21:38:57 -0800 | null | Eastern Time (US & Canada) |
568,645,576,008,400,900 | negative | 0.7067 | Bad Flight | 0.7067 | United | null | neilaruggiero | null | 0 | @united they were empty upon takeoff. Why can't someone sit there? | null | 2015-02-19 21:37:24 -0800 | null | null |
568,644,260,129,419,260 | negative | 1 | Customer Service Issue | 1 | United | null | jnostrant | null | 0 | @united here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS! | [37.78508121, -122.41114577] | 2015-02-19 21:32:11 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
568,643,928,720,850,940 | positive | 0.6681 | null | 0 | United | null | Tamarabrams | null | 0 | @united nawww. United is my fave airline. | null | 2015-02-19 21:30:52 -0800 | Arlington Virginia | Eastern Time (US & Canada) |
568,640,713,635,676,160 | negative | 0.6566 | Lost Luggage | 0.6566 | United | null | Ro_S | null | 0 | @united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though... | null | 2015-02-19 21:18:05 -0800 | IL | Central Time (US & Canada) |
568,640,385,117,003,800 | neutral | 0.6735 | null | 0 | United | null | Sweet_Curly | null | 0 | @united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim? | null | 2015-02-19 21:16:47 -0800 | null | Berlin |
568,639,679,496,454,140 | neutral | 1 | null | null | United | null | theAdamW | null | 0 | @united Also, a United phone representative just asked me for my web password. Is that normal? | null | 2015-02-19 21:13:59 -0800 | Los Angeles, California | Pacific Time (US & Canada) |
568,639,359,127,150,600 | negative | 0.6937 | Flight Booking Problems | 0.6937 | United | null | MrJADMIX | null | 0 | @united €202.88 is the difference between the booked flights, do you want screen shots? | null | 2015-02-19 21:12:42 -0800 | null | null |
568,639,242,483,556,350 | neutral | 0.6804 | null | 0 | United | null | stephaniefoos | null | 0 | @united what is your plan to reduce delays? | [40.71288929, -74.16612474] | 2015-02-19 21:12:14 -0800 | Boston, MA | Alaska |
568,639,207,846,989,800 | neutral | 0.6175 | null | 0 | United | null | theAdamW | null | 0 | @united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why? | null | 2015-02-19 21:12:06 -0800 | Los Angeles, California | Pacific Time (US & Canada) |
568,637,541,513,089,000 | negative | 0.922 | Customer Service Issue | 0.4513 | United | negative | Mosborne13 | Cancelled Flight
Customer Service Issue | 0 | @united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement. | null | 2015-02-19 21:05:29 -0800 | null | Central Time (US & Canada) |
568,635,531,900,244,000 | negative | 1 | Flight Attendant Complaints | 0.661 | United | null | dmb41shows | null | 0 | @united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off & left http://t.co/IpaamZT7Z2 | null | 2015-02-19 20:57:30 -0800 | Pursuit of Happiness | Hawaii |
568,632,754,939,805,700 | neutral | 0.6591 | null | 0 | United | null | MitchBlatt | null | 0 | @United What's your phone number? Customer service question. | null | 2015-02-19 20:46:28 -0800 | Nanjing, China | Beijing |
568,631,066,736,529,400 | neutral | 0.6815 | null | 0 | United | null | Ro_S | null | 0 | @united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us). Help... | null | 2015-02-19 20:39:45 -0800 | IL | Central Time (US & Canada) |
568,630,453,521,023,000 | negative | 0.6726 | Customer Service Issue | 0.3429 | United | null | mariachan90 | null | 0 | @united understanding the situation we waited and it was opened until 10:30pm | null | 2015-02-19 20:37:19 -0800 | null | Bogota |
568,629,979,719,675,900 | positive | 1 | null | null | United | null | BattierCCIpuppy | null | 0 | “@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY” 👏👏 | null | 2015-02-19 20:35:26 -0800 | Sacramento, CA | null |
568,628,841,431,867,400 | negative | 1 | Customer Service Issue | 1 | United | null | jayw329 | null | 0 | @united just curious, when are you going to to finally learn #customerservice ? | null | 2015-02-19 20:30:55 -0800 | New York, NY | Eastern Time (US & Canada) |
568,627,869,225,766,900 | negative | 0.6687 | Late Flight | 0.6687 | United | null | Sandarella03 | null | 0 | @united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course | [40.68612449, -74.18465897] | 2015-02-19 20:27:03 -0800 | St. Louis, MO | Central Time (US & Canada) |
568,627,619,991,650,300 | neutral | 0.6565 | null | 0 | United | null | dgingiss | null | 0 | @united Surprised to go from 1K last year to nothing this year. What happened to the "soft landing" policy of no more than 1 level? | null | 2015-02-19 20:26:03 -0800 | Chicago, IL | null |
568,625,959,835,815,940 | neutral | 1 | null | null | United | null | per_ines | null | 0 | @united (2/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air. | null | 2015-02-19 20:19:28 -0800 | null | Casablanca |
568,625,749,214,642,200 | negative | 0.668 | Cancelled Flight | 0.668 | United | null | markemanuelli | null | 0 | @united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled | null | 2015-02-19 20:18:37 -0800 | null | Eastern Time (US & Canada) |
568,625,636,639,506,400 | negative | 1 | Customer Service Issue | 0.6563 | United | null | per_ines | null | 0 | @united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family | null | 2015-02-19 20:18:10 -0800 | null | Casablanca |
568,625,014,037,045,250 | negative | 1 | Cancelled Flight | 1 | United | null | philwa | null | 0 | @united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either. | null | 2015-02-19 20:15:42 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
568,624,528,131,125,250 | negative | 1 | Late Flight | 1 | United | null | vmallarapu | null | 0 | @united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day | null | 2015-02-19 20:13:46 -0800 | Raleigh-Durham, NC USA | Eastern Time (US & Canada) |
568,624,487,031,132,160 | negative | 1 | Cancelled Flight | 1 | United | null | Kimberlinho | null | 0 | @united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable | null | 2015-02-19 20:13:36 -0800 | null | null |
568,623,603,496,792,060 | negative | 0.6776 | Late Flight | 0.6776 | United | null | MeYoItsMe | null | 0 | @united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta | null | 2015-02-19 20:10:06 -0800 | null | null |
568,622,671,287,566,340 | negative | 1 | Cancelled Flight | 0.6871 | United | null | stephaniefoos | null | 0 | @united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time. | [40.69522398, -74.1760931] | 2015-02-19 20:06:23 -0800 | Boston, MA | Alaska |
568,621,100,914,991,100 | positive | 1 | null | null | United | null | ChadARichardson | null | 0 | @united thanks, keep up the good work | null | 2015-02-19 20:00:09 -0800 | Raleigh | null |
568,621,033,273,602,050 | positive | 1 | null | null | United | null | CrayonBytes | null | 0 | @united 4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service! | null | 2015-02-19 19:59:53 -0800 | null | Eastern Time (US & Canada) |
568,620,841,325,301,760 | negative | 0.6455 | Can't Tell | 0.6455 | United | null | SupaZ22 | null | 0 | @united any solutions? | null | 2015-02-19 19:59:07 -0800 | Chicago, Illinois. | Eastern Time (US & Canada) |
568,617,891,412,574,200 | neutral | 1 | null | null | United | null | SupaZ22 | null | 0 | @united what do you have in mind? | [37.6205514, -122.3867929] | 2015-02-19 19:47:24 -0800 | Chicago, Illinois. | Eastern Time (US & Canada) |
568,616,966,191,226,900 | negative | 1 | Late Flight | 0.7113 | United | null | stephaniefoos | null | 0 | @united I'm over you. Evry 1st flight I take w/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup | [40.69482181, -74.17458032] | 2015-02-19 19:43:43 -0800 | Boston, MA | Alaska |
568,616,603,568,492,540 | negative | 1 | Customer Service Issue | 0.7008 | United | null | Jaytolchinsky | null | 0 | @united I did they did not. I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it | null | 2015-02-19 19:42:17 -0800 | null | Central Time (US & Canada) |
568,615,916,730,056,700 | negative | 0.6908 | Flight Attendant Complaints | 0.3477 | United | null | SupaZ22 | null | 0 | @united it is cool. Your customer told me they didn't care either. It is expected | [37.6209902, -122.3867265] | 2015-02-19 19:39:33 -0800 | Chicago, Illinois. | Eastern Time (US & Canada) |
568,615,812,594,077,700 | negative | 1 | Can't Tell | 0.6633 | United | null | rdahlstrom99 | null | 0 | @United is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE | null | 2015-02-19 19:39:08 -0800 | ÜT: 40.635407,-73.991869 | null |
568,615,063,738,646,500 | negative | 1 | Late Flight | 1 | United | null | mareshaw3 | null | 0 | @united not once did #US3645 leave #ORD on time this week #shameful | null | 2015-02-19 19:36:10 -0800 | Ottawa/St.Louis | null |
568,614,750,508,036,100 | negative | 1 | Late Flight | 0.6286 | United | null | mareshaw3 | null | 0 | @united very missed daughter suppose to dpt ORD @5:59pm - dpted 8:30pm -checked week's average for UA3645 -shameful! 7 day average 7:54pm | null | 2015-02-19 19:34:55 -0800 | Ottawa/St.Louis | null |
568,613,354,245,210,100 | neutral | 0.6799 | null | 0 | United | null | MichaelWHarlan | null | 0 | @united I understand why the pilot would get on the plane but why 1st class? There were 5 empty coach seats near me? I'm a Premier 1K? | null | 2015-02-19 19:29:22 -0800 | Houston, Texas | null |
568,612,911,222,026,240 | negative | 1 | Cancelled Flight | 0.6594 | United | null | Mosborne13 | null | 0 | @united fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is Cancelled Flighted when it lands. #whatstatus | null | 2015-02-19 19:27:37 -0800 | null | Central Time (US & Canada) |
568,612,680,937,766,900 | neutral | 1 | null | null | United | null | per_ines | null | 0 | @united can someone at the airport in Portland, OR buy a ticket to be picked up and used 2days Late Flightr by other from Perth, AUSTRALIA? Thanks | null | 2015-02-19 19:26:42 -0800 | null | Casablanca |
568,612,163,578,773,500 | negative | 1 | Late Flight | 0.6629 | United | null | AlexandraLeahP | null | 0 | @united they did on a delta flight out of LAX which is why I should be compensated for my rental car there. | null | 2015-02-19 19:24:38 -0800 | null | null |
568,611,514,711,552,000 | neutral | 1 | null | null | United | null | zZzTeHzZz | null | 0 | @united What happens on 9:11 a.m. of 9/11 2spooky 4me m8 such spook much scare | null | 2015-02-19 19:22:04 -0800 | null | Central Time (US & Canada) |
568,611,413,687,603,200 | negative | 1 | Late Flight | 1 | United | null | SupaZ22 | null | 0 | @united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞 | [37.6208766, -122.3867929] | 2015-02-19 19:21:39 -0800 | Chicago, Illinois. | Eastern Time (US & Canada) |
568,611,364,803,096,600 | positive | 1 | null | null | United | null | mosesfreund | null | 0 | @united sent you my confirmation via DM. Thank you very much | null | 2015-02-19 19:21:28 -0800 | null | null |
568,611,300,609,118,200 | negative | 1 | Customer Service Issue | 0.6705 | United | null | SeanLansing | null | 0 | .@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now. | null | 2015-02-19 19:21:13 -0800 | Arlington, VA | Central Time (US & Canada) |
568,610,311,487,561,700 | positive | 0.668 | null | null | United | null | Jaytolchinsky | null | 0 | @united that would be great - 1k us651621 | null | 2015-02-19 19:17:17 -0800 | null | Central Time (US & Canada) |
568,608,982,321,012,740 | negative | 1 | Late Flight | 0.6669 | United | null | Sandarella03 | null | 0 | @united stuck on Tarmac for the last hour. Can I have a beer? | [40.6867848, -74.18351089] | 2015-02-19 19:12:00 -0800 | St. Louis, MO | Central Time (US & Canada) |
568,608,850,569,338,900 | negative | 1 | Customer Service Issue | 0.6669 | United | null | Pitia85 | null | 0 | @united recent services have been very bad. My NC trip was aweful. Very disappointed and never again. | null | 2015-02-19 19:11:28 -0800 | null | null |
568,608,136,485,056,500 | negative | 0.6771 | longlines | 0.3537 | United | null | Buffarino | null | 0 | @united it's freezing on the gate bridge#waitingforbags#united#EWR | null | 2015-02-19 19:08:38 -0800 | New York | null |
568,607,646,204,465,150 | negative | 1 | Late Flight | 0.346 | United | null | Buffarino | null | 0 | @united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer | null | 2015-02-19 19:06:41 -0800 | New York | null |
568,607,402,645,454,850 | negative | 0.6866 | Late Flight | 0.6866 | United | null | tonypal1588 | null | 0 | @united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress? | null | 2015-02-19 19:05:43 -0800 | Houston | Central Time (US & Canada) |
568,607,013,212,590,100 | negative | 1 | Late Flight | 0.6747 | United | null | Ozzy1652 | null | 0 | @united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport. How will you make this right? | null | 2015-02-19 19:04:10 -0800 | null | null |
568,606,997,546,999,800 | negative | 1 | Customer Service Issue | 0.6704 | United | null | MarcWinNJ | null | 0 | @united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match. | null | 2015-02-19 19:04:07 -0800 | null | null |
568,606,485,716,078,600 | negative | 1 | Late Flight | 0.68 | United | null | Julie_Burg | null | 0 | @united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.😡 | null | 2015-02-19 19:02:05 -0800 | null | Eastern Time (US & Canada) |
568,606,225,027,485,700 | negative | 1 | Damaged Luggage | 1 | United | null | FlyerTalk | null | 0 | @united broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6 | null | 2015-02-19 19:01:02 -0800 | Where the miles are | Pacific Time (US & Canada) |
568,606,101,412,962,300 | negative | 1 | Flight Attendant Complaints | 0.6769 | United | null | tsbjr33 | null | 0 | @united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline? | null | 2015-02-19 19:00:33 -0800 | Buffalo, NY | Atlantic Time (Canada) |
568,605,113,457,242,100 | negative | 1 | Late Flight | 0.68 | United | null | conradusa | null | 0 | @united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm | null | 2015-02-19 18:56:37 -0800 | Indy | Eastern Time (US & Canada) |
568,604,039,430,033,400 | neutral | 0.6831 | null | null | United | null | TheLunchBelle | null | 0 | @united @HiltonWorldwide @Caravannyc @MaysvilleNYC
Let's go! Join me on my first trip back to NYC…as a tourist:
http://t.co/egaEjtRGLb | [34.06143413, -118.39787418] | 2015-02-19 18:52:21 -0800 | LA / NYC | Eastern Time (US & Canada) |
568,603,081,274,986,500 | negative | 1 | Customer Service Issue | 1 | United | null | RobBogart | null | 0 | @united thanks KP. What's going on w/4840 tonight. Bad update online and phone. Can't u give customers good info. Not waste their time?! | null | 2015-02-19 18:48:33 -0800 | DC/SF/BFLO | null |
568,602,007,583,354,900 | positive | 1 | null | null | United | null | kgbates | null | 0 | @united just got my lost Kindle in the mail! Thanks again. | null | 2015-02-19 18:44:17 -0800 | null | Central Time (US & Canada) |
568,601,750,074,236,900 | neutral | 1 | null | null | United | null | mosesfreund | null | 0 | @united is z and d code airfare refundable? | null | 2015-02-19 18:43:15 -0800 | null | null |
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