tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,600,380,977,893,400 | neutral | 0.6809 | null | 0 | United | null | jnay777 | null | 0 | @united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt | null | 2015-02-19 18:37:49 -0800 | null | null |
568,600,144,406,568,960 | negative | 0.687 | Late Flight | 0.687 | United | null | RobBogart | null | 0 | @united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site! | null | 2015-02-19 18:36:53 -0800 | DC/SF/BFLO | null |
568,599,168,949,887,000 | negative | 1 | Customer Service Issue | 1 | United | null | RobBogart | null | 0 | @united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN | null | 2015-02-19 18:33:00 -0800 | DC/SF/BFLO | null |
568,598,412,544,704,500 | neutral | 1 | null | null | United | null | mom23185 | null | 0 | @united Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks! | null | 2015-02-19 18:30:00 -0800 | null | null |
568,597,262,378,655,740 | negative | 1 | Late Flight | 0.6845 | United | null | J_Okayy | null | 0 | @united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h | null | 2015-02-19 18:25:26 -0800 | null | Eastern Time (US & Canada) |
568,597,062,104,813,600 | negative | 1 | Flight Attendant Complaints | 0.3407 | United | null | SherryanneMeyer | null | 0 | @united ORD Gate C25 and Flt 619- remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ? | null | 2015-02-19 18:24:38 -0800 | Allentown, PA | Eastern Time (US & Canada) |
568,596,833,439,760,400 | negative | 1 | Customer Service Issue | 0.6768 | United | null | LimeLiberator | null | 0 | @united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time. | null | 2015-02-19 18:23:43 -0800 | sunnyvale, ca | Pacific Time (US & Canada) |
568,596,065,882,017,800 | negative | 1 | Lost Luggage | 1 | United | null | HILL_PARTYofone | null | 1 | @united I'm in Denver, my bag is in San Jose. See something wrong here. | null | 2015-02-19 18:20:40 -0800 | Omaha, NE | Central Time (US & Canada) |
568,595,828,232,863,740 | negative | 1 | Late Flight | 1 | United | null | J_Okayy | null | 0 | @united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome | null | 2015-02-19 18:19:44 -0800 | null | Eastern Time (US & Canada) |
568,594,708,177,555,460 | negative | 1 | Can't Tell | 0.3587 | United | null | abecohenj | null | 0 | @united playing hide and seek with the gate. "We can't find it, it should only be a few more minutes." | null | 2015-02-19 18:15:17 -0800 | null | Eastern Time (US & Canada) |
568,594,180,014,014,460 | negative | 0.7141 | Late Flight | 0.7141 | United | null | J_Okayy | null | 0 | @united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed. | null | 2015-02-19 18:13:11 -0800 | null | Eastern Time (US & Canada) |
568,593,365,601,820,700 | neutral | 0.6814 | null | null | United | null | viahailey | null | 0 | @united your flights are really cheap what's the catch | [38.21327338, -85.76378195] | 2015-02-19 18:09:56 -0800 | Louisville, KY. | null |
568,592,520,659,267,600 | neutral | 0.6709 | null | 0 | United | null | jnay777 | null | 0 | @united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me | null | 2015-02-19 18:06:35 -0800 | null | null |
568,591,705,802,469,400 | negative | 1 | Customer Service Issue | 0.6572 | United | null | acmejla | null | 1 | @united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X | [38.94549594, -77.45193731] | 2015-02-19 18:03:21 -0800 | Carmel, IN | Eastern Time (US & Canada) |
568,591,278,805,528,600 | negative | 1 | Late Flight | 0.6831 | United | null | udontknowmam | null | 0 | @united stop picking on us #CLE http://t.co/VTqE8m1L3i | [0.0, 0.0] | 2015-02-19 18:01:39 -0800 | Cleveland | Eastern Time (US & Canada) |
568,591,158,777,122,800 | negative | 1 | Flight Booking Problems | 0.6863 | United | null | MrJADMIX | null | 0 | @united booked flight in sept to get best price for April to usa, checked now and they are €67 cheaper, what a con unhappy customer #ripoff | null | 2015-02-19 18:01:10 -0800 | null | null |
568,590,189,582,536,700 | negative | 1 | Late Flight | 1 | United | null | abecohenj | null | 0 | @united too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land! | null | 2015-02-19 17:57:19 -0800 | null | Eastern Time (US & Canada) |
568,589,551,477,887,000 | negative | 1 | Late Flight | 0.671 | United | null | JenniferWalshPR | null | 0 | @united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF | null | 2015-02-19 17:54:47 -0800 | Houston | Central Time (US & Canada) |
568,589,359,034,859,500 | positive | 1 | null | null | United | null | darrylwalter | null | 0 | @united Leaving soon. Thanks! | [40.77395906, -73.8746932] | 2015-02-19 17:54:01 -0800 | ÜT: 38.988512,-77.161145 | Eastern Time (US & Canada) |
568,589,019,925,368,800 | negative | 1 | Late Flight | 1 | United | null | abecohenj | null | 0 | @united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!?? | null | 2015-02-19 17:52:40 -0800 | null | Eastern Time (US & Canada) |
568,588,791,830,736,900 | negative | 1 | Flight Booking Problems | 1 | United | null | MyRxs | null | 0 | @united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation. | null | 2015-02-19 17:51:46 -0800 | null | null |
568,588,522,069,733,400 | neutral | 1 | null | null | United | null | yuethomas | null | 0 | @united my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow? | null | 2015-02-19 17:50:42 -0800 | San Jose, CA | Pacific Time (US & Canada) |
568,587,181,264,146,400 | negative | 1 | Bad Flight | 0.3659 | United | null | BlessedByACohen | null | 0 | @united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful | null | 2015-02-19 17:45:22 -0800 | Los Angeles | Pacific Time (US & Canada) |
568,585,421,518,544,900 | negative | 1 | Late Flight | 0.6598 | United | null | dmb41shows | null | 0 | @united this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane. Someone is compensating me | null | 2015-02-19 17:38:22 -0800 | Pursuit of Happiness | Hawaii |
568,584,434,376,577,000 | negative | 1 | Customer Service Issue | 1 | United | null | takwind_ | null | 1 | @united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one? | null | 2015-02-19 17:34:27 -0800 | New York | Nomad | Eastern Time (US & Canada) |
568,584,104,641,368,060 | negative | 1 | Customer Service Issue | 0.704 | United | null | MeYoItsMe | null | 0 | @united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too! | null | 2015-02-19 17:33:08 -0800 | null | null |
568,583,773,794,799,600 | negative | 0.6925 | Flight Attendant Complaints | 0.3733 | United | null | SeanLansing | null | 0 | .@united just curious why you'd board a flight without a pilot. Seems crucial to the flight process, no? | null | 2015-02-19 17:31:50 -0800 | Arlington, VA | Central Time (US & Canada) |
568,583,360,811,016,200 | neutral | 1 | null | null | United | null | MissMcB76 | null | 0 | @united sent DM's | null | 2015-02-19 17:30:11 -0800 | PA | null |
568,582,924,729,073,660 | negative | 1 | Late Flight | 1 | United | null | dmb41shows | null | 1 | @united just changed again. This is crazy! #YourAgentsHaveNoClue http://t.co/A37N3oHOKL | null | 2015-02-19 17:28:27 -0800 | Pursuit of Happiness | Hawaii |
568,582,403,670,851,600 | negative | 1 | Late Flight | 1 | United | null | BakerRGrant | null | 1 | @united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays | null | 2015-02-19 17:26:23 -0800 | Minnetonka | Central Time (US & Canada) |
568,580,515,013,398,500 | negative | 1 | Late Flight | 0.6749 | United | null | dmb41shows | null | 0 | @united b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate? | null | 2015-02-19 17:18:53 -0800 | Pursuit of Happiness | Hawaii |
568,579,388,704,292,860 | negative | 1 | Late Flight | 1 | United | null | BrianReinert1 | null | 1 | @united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays? | [37.63404103, -122.40313084] | 2015-02-19 17:14:24 -0800 | Las Vegas & Atlanta | Eastern Time (US & Canada) |
568,578,571,129,761,800 | negative | 0.6988 | Late Flight | 0.3695 | United | null | Stephurnee | null | 0 | @united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning. | null | 2015-02-19 17:11:09 -0800 | nyc | Atlantic Time (Canada) |
568,577,596,172,009,500 | negative | 1 | Can't Tell | 0.6563 | United | null | dmb41shows | null | 0 | @united flight 4841...3 gate changes on top of this. Really hoping you can compensate with some points/mileage to my account! | null | 2015-02-19 17:07:17 -0800 | Pursuit of Happiness | Hawaii |
568,576,763,212,619,800 | negative | 1 | Flight Booking Problems | 0.7052 | United | null | gambajosh | null | 0 | @united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk | null | 2015-02-19 17:03:58 -0800 | Jacksonville Beach, FL | Tehran |
568,576,245,027,336,200 | negative | 1 | Late Flight | 0.6765 | United | null | MeYoItsMe | null | 0 | @united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience. | null | 2015-02-19 17:01:55 -0800 | null | null |
568,575,520,406,765,600 | neutral | 1 | null | null | United | null | GDClearedToLand | null | 0 | @United line up @iah #IAH @AirlineGeeks #avgeek http://t.co/dJHXvJT201 | null | 2015-02-19 16:59:02 -0800 | null | null |
568,575,427,742,011,400 | negative | 1 | Cancelled Flight | 0.658 | United | null | pvb29 | null | 0 | @united silence is very telling | null | 2015-02-19 16:58:40 -0800 | null | null |
568,575,417,650,679,800 | negative | 1 | Late Flight | 1 | United | null | brendanfinn | null | 1 | @united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2 | null | 2015-02-19 16:58:37 -0800 | Hoboken, NJ | Eastern Time (US & Canada) |
568,574,762,433,138,700 | neutral | 1 | null | null | United | null | tdawghill | null | 0 | @united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount?? | null | 2015-02-19 16:56:01 -0800 | San Francisco | null |
568,574,249,553,637,400 | negative | 1 | Customer Service Issue | 1 | United | null | gambajosh | null | 0 | @united Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5 | null | 2015-02-19 16:53:59 -0800 | Jacksonville Beach, FL | Tehran |
568,574,188,086,296,600 | negative | 1 | Bad Flight | 0.6761 | United | null | pongchmp | null | 1 | @united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM | null | 2015-02-19 16:53:44 -0800 | null | Eastern Time (US & Canada) |
568,574,174,677,114,900 | neutral | 0.6433 | null | null | United | null | GDClearedToLand | null | 0 | @United Stars and Bars @iah #A320 @airlineguys @AirlineGeeks #avgeek http://t.co/mWSoGUC33p | null | 2015-02-19 16:53:41 -0800 | null | null |
568,574,014,505,029,600 | negative | 1 | Customer Service Issue | 0.6559 | United | null | gambajosh | null | 0 | @united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK | null | 2015-02-19 16:53:03 -0800 | Jacksonville Beach, FL | Tehran |
568,573,889,359,556,600 | positive | 0.6526 | null | null | United | null | constantlearne1 | null | 0 | @united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found? | null | 2015-02-19 16:52:33 -0800 | null | null |
568,573,570,114,134,000 | negative | 1 | Late Flight | 0.6989 | United | null | MeYoItsMe | null | 0 | @united 50 minute wait...still at the gate with a broken jetway. Might miss connection | null | 2015-02-19 16:51:17 -0800 | null | null |
568,573,387,817,291,800 | negative | 0.6694 | Can't Tell | 0.3779 | United | null | RobCNYC | null | 0 | “@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP”. I get group 1&2. Just no reason on 3/5. | null | 2015-02-19 16:50:33 -0800 | New York | Eastern Time (US & Canada) |
568,572,835,666,522,100 | neutral | 0.6485 | null | 0 | United | null | dwrichy | null | 0 | @united in Bogota with no wallet is no fun. :-( | null | 2015-02-19 16:48:22 -0800 | null | Eastern Time (US & Canada) |
568,572,753,403,650,050 | negative | 1 | Customer Service Issue | 1 | United | null | dwrichy | null | 0 | @united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet. | null | 2015-02-19 16:48:02 -0800 | null | Eastern Time (US & Canada) |
568,572,666,178,883,600 | negative | 0.6856 | Late Flight | 0.3593 | United | null | cptrice | null | 0 | @united one hour after departure time and still no update! | [39.99869322, -82.88004055] | 2015-02-19 16:47:41 -0800 | Chicago | null |
568,571,642,265,227,260 | negative | 1 | Customer Service Issue | 0.6848 | United | null | pvb29 | null | 0 | @united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger | null | 2015-02-19 16:43:37 -0800 | null | null |
568,570,905,690,898,400 | negative | 1 | longlines | 0.6632 | United | null | MeYoItsMe | null | 0 | @united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe? | null | 2015-02-19 16:40:42 -0800 | null | null |
568,568,938,960,805,900 | negative | 1 | Late Flight | 0.661 | United | null | ChicagoEvan | null | 1 | @united how can you never got a flight from austin to Houston in time for a connection ever? Ever! | null | 2015-02-19 16:32:53 -0800 | Chicago | Central Time (US & Canada) |
568,568,593,262,231,550 | positive | 0.6701 | null | null | United | null | fatmanscoop | null | 0 | @united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY as a… http://t.co/lwOtKIEKGU | null | 2015-02-19 16:31:30 -0800 | Everywhere! | Eastern Time (US & Canada) |
568,568,197,147,799,550 | negative | 1 | Late Flight | 0.6613 | United | null | MeYoItsMe | null | 0 | @united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother | null | 2015-02-19 16:29:56 -0800 | null | null |
568,567,425,106,628,600 | negative | 1 | Customer Service Issue | 1 | United | null | Jaytolchinsky | null | 0 | @united look at the Twitter history - as usual service non existent | null | 2015-02-19 16:26:52 -0800 | null | Central Time (US & Canada) |
568,567,048,801,906,700 | positive | 0.65 | null | null | United | null | changecollab | null | 0 | @united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue. | null | 2015-02-19 16:25:22 -0800 | Columbus, Ohio | null |
568,566,729,992,847,360 | neutral | 0.6742 | null | null | United | null | dr_spencer | null | 0 | @united I will give it a couple more weeks. Thank you. | null | 2015-02-19 16:24:06 -0800 | Nicaragua | Central America |
568,565,044,994,158,600 | negative | 1 | Cancelled Flight | 0.3711 | United | null | Czone12 | null | 1 | @united make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more | [37.99311597, -84.52114659] | 2015-02-19 16:17:24 -0800 | lexington KY | null |
568,564,957,740,175,360 | negative | 1 | Late Flight | 1 | United | null | hstark | null | 0 | @united How is this considered "on time" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr | null | 2015-02-19 16:17:04 -0800 | NY | Quito |
568,564,799,593,820,160 | negative | 1 | Customer Service Issue | 1 | United | null | Czone12 | null | 0 | @united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont… | [37.99311597, -84.52114659] | 2015-02-19 16:16:26 -0800 | lexington KY | null |
568,564,757,172,764,700 | negative | 1 | Customer Service Issue | 1 | United | null | fatabdula | null | 0 | @united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now. | null | 2015-02-19 16:16:16 -0800 | null | Eastern Time (US & Canada) |
568,564,675,312,545,800 | negative | 1 | Late Flight | 1 | United | null | acmejla | null | 0 | @united yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail | null | 2015-02-19 16:15:56 -0800 | Carmel, IN | Eastern Time (US & Canada) |
568,564,485,457,252,350 | negative | 1 | longlines | 1 | United | null | dmb41shows | null | 0 | @united still sitting here waiting for a plane....4 hours wasted | null | 2015-02-19 16:15:11 -0800 | Pursuit of Happiness | Hawaii |
568,564,006,329,434,100 | positive | 0.6715 | null | 0 | United | null | PaulBEsteves | null | 0 | @united thanks for the help. Wish the phone reps could be so accomidating | null | 2015-02-19 16:13:17 -0800 | Brooklyn | Eastern Time (US & Canada) |
568,563,494,313,857,000 | negative | 1 | longlines | 1 | United | null | whyyylie | null | 0 | @united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail | null | 2015-02-19 16:11:15 -0800 | null | null |
568,563,462,995,099,650 | negative | 0.6702 | Late Flight | 0.6702 | United | null | cptrice | null | 0 | @united an update on flight 5979 would be great! | [39.99838284, -82.88068344] | 2015-02-19 16:11:07 -0800 | Chicago | null |
568,562,804,837,490,700 | negative | 1 | Flight Attendant Complaints | 0.6632 | United | null | omerrana | null | 0 | @united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated | null | 2015-02-19 16:08:30 -0800 | Dallas, TX | Pacific Time (US & Canada) |
568,562,765,654,159,360 | negative | 0.6639 | Bad Flight | 0.6639 | United | null | Caraba10 | null | 0 | @united what is the problem with your flights to ny today | null | 2015-02-19 16:08:21 -0800 | null | null |
568,562,718,854,111,200 | negative | 1 | Can't Tell | 0.3608 | United | null | AlexandraLeahP | null | 0 | @united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins) | null | 2015-02-19 16:08:10 -0800 | null | null |
568,562,613,040,197,600 | negative | 1 | longlines | 0.3593 | United | null | Depeche007 | null | 1 | @united Your boarding process sucks. You should learn from @SouthwestAir | null | 2015-02-19 16:07:44 -0800 | Chicago, Illinois | Central Time (US & Canada) |
568,562,512,284,659,700 | negative | 1 | Late Flight | 1 | United | null | nivekt13 | null | 1 | @united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail | null | 2015-02-19 16:07:20 -0800 | htx | null |
568,561,858,875,142,140 | negative | 1 | Lost Luggage | 1 | United | null | skyjumper77 | null | 0 | @united my fingers are crossed that they are more capable of getting baggage from point A->B than United Airlines! | null | 2015-02-19 16:04:45 -0800 | null | null |
568,561,041,774,231,550 | negative | 1 | Late Flight | 1 | United | null | ellenrayrx | null | 0 | @united What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours.
Frustrating! | null | 2015-02-19 16:01:30 -0800 | Irvine, CA | null |
568,560,510,896,963,600 | negative | 1 | longlines | 0.3644 | United | null | MeYoItsMe | null | 1 | @united not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place | null | 2015-02-19 15:59:23 -0800 | null | null |
568,560,083,103,137,800 | negative | 1 | Customer Service Issue | 0.6697 | United | null | whyyylie | null | 0 | @united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working | null | 2015-02-19 15:57:41 -0800 | null | null |
568,559,680,894,550,000 | positive | 1 | null | null | United | null | dschach | null | 0 | @united I'll stick with my United flight. Thanks, though. Effort is much appreciated. | null | 2015-02-19 15:56:05 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
568,558,728,263,254,000 | negative | 1 | Can't Tell | 0.6559 | United | null | cheryllynnregan | null | 0 | @united Your survey is too long. I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute. | null | 2015-02-19 15:52:18 -0800 | USA | Eastern Time (US & Canada) |
568,558,478,039,625,700 | negative | 1 | Lost Luggage | 0.6706 | United | null | smorg73 | null | 1 | @united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved | null | 2015-02-19 15:51:19 -0800 | null | null |
568,558,135,637,463,040 | positive | 0.6634 | null | null | United | null | TonyLauro | null | 0 | @united Fair enough. I don't usually rant, but it's good to know someone's listening. :) | null | 2015-02-19 15:49:57 -0800 | Dallas, TX | Central Time (US & Canada) |
568,558,050,635,747,300 | negative | 1 | Cancelled Flight | 1 | United | null | pvb29 | null | 0 | @united are you telling me that you are now Cancelled Flighting my flight ?? | null | 2015-02-19 15:49:37 -0800 | null | null |
568,557,220,473,884,700 | negative | 0.6976 | Bad Flight | 0.3573 | United | null | Matt_W_Scott | null | 0 | @united would be hard to be worse than last time but I'm sure you'll give it a shot | null | 2015-02-19 15:46:19 -0800 | null | Amsterdam |
568,556,636,068,921,340 | positive | 0.6703 | null | null | United | null | dschach | null | 0 | @united Thank you for the Delta transfer. Will my bags go too? | null | 2015-02-19 15:43:59 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
568,556,238,012,678,140 | positive | 0.6565 | null | null | United | null | SonyaSloanMD | null | 0 | “@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done! | null | 2015-02-19 15:42:25 -0800 | Houston, TX, USA | Central Time (US & Canada) |
568,555,130,624,217,100 | negative | 1 | Customer Service Issue | 1 | United | null | dmb41shows | null | 0 | @united service staff to is less than friendly! | null | 2015-02-19 15:38:01 -0800 | Pursuit of Happiness | Hawaii |
568,555,022,209,847,300 | neutral | 0.6291 | null | 0 | United | null | dmb41shows | null | 0 | @united happens every time in and out of Newark. | null | 2015-02-19 15:37:35 -0800 | Pursuit of Happiness | Hawaii |
568,553,155,937,452,000 | negative | 0.6368 | Late Flight | 0.3255 | United | null | dschach | null | 0 | @united Can you transfer my bags too? | null | 2015-02-19 15:30:10 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
568,553,014,786,547,700 | negative | 1 | Late Flight | 0.3638 | United | null | bryandey | null | 1 | @united I am a comedian and I promise I will make fun of you on stage tonight. | null | 2015-02-19 15:29:36 -0800 | Texan in Los Angeles | null |
568,552,943,005,224,960 | negative | 1 | Can't Tell | 0.3392 | United | null | marylkrupa | null | 0 | @united tried to and got through the whole 2,000 characters and I was not even done. | null | 2015-02-19 15:29:19 -0800 | Detroit, Michigan | null |
568,552,711,840,358,400 | positive | 0.6563 | null | 0 | United | null | Clashysass | null | 0 | @united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you! | null | 2015-02-19 15:28:24 -0800 | Somerville, MA | null |
568,552,347,812,524,000 | negative | 1 | Late Flight | 1 | United | null | johndgraham | null | 0 | @united you had us REBOARD without the captain. So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq | null | 2015-02-19 15:26:57 -0800 | Madison, wi | Central Time (US & Canada) |
568,549,214,696,935,400 | negative | 1 | Late Flight | 1 | United | null | lskingdavis | null | 0 | @united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now? | null | 2015-02-19 15:14:30 -0800 | null | null |
568,549,060,103,135,200 | positive | 1 | null | null | United | null | annricord | null | 0 | @united @annricord Great! Appreciate it😊 | null | 2015-02-19 15:13:53 -0800 | Canmore | Mountain Time (US & Canada) |
568,548,205,421,563,900 | positive | 1 | null | null | United | null | jasemccarty | null | 0 | @united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay) | null | 2015-02-19 15:10:29 -0800 | BTR/DCA/IAD/MSY - etc | Central Time (US & Canada) |
568,547,227,527,819,260 | positive | 1 | null | null | United | null | QuinnPJ | null | 0 | @united thanks! Everything a-ok now. | null | 2015-02-19 15:06:36 -0800 | San Juan Capistrano | Arizona |
568,547,007,003,955,200 | positive | 1 | null | null | United | null | hartgarfunkel | null | 0 | @united DM sent. Thanks so much for the strong customer service!! | null | 2015-02-19 15:05:44 -0800 | iPhone: 40.732048,-73.994102 | Pacific Time (US & Canada) |
568,545,648,284,340,200 | negative | 1 | Late Flight | 1 | United | null | dschach | null | 0 | @united just delayed my flight to SLC by 2.5 hours. What gives? #snowforce | null | 2015-02-19 15:00:20 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
568,544,738,032,242,700 | positive | 0.3548 | null | 0 | United | null | TomWarrenburg | null | 0 | @united ok thanks. I sent you a DM too. You can disregard that. | null | 2015-02-19 14:56:43 -0800 | America's Dairyland | null |
568,542,661,684,015,100 | positive | 1 | null | null | United | null | triathlete06 | null | 0 | @united So excited I was put on an earlier flight to get home! Woo Hoo! #travel 🎉🎉🎉 | null | 2015-02-19 14:48:28 -0800 | null | Seoul |
568,541,544,506,114,050 | negative | 1 | longlines | 0.6762 | United | null | JFED15 | null | 0 | @united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP! | null | 2015-02-19 14:44:01 -0800 | null | null |
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