tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,541,325,735,415,800 | negative | 1 | Flight Attendant Complaints | 0.3537 | United | null | morrisls | null | 0 | @united More concerned that you close a club I paid alot for at 10. Last flight 11:15p. The construction going on is very inconvenient. | null | 2015-02-19 14:43:09 -0800 | null | Quito |
568,541,016,472,432,640 | positive | 1 | null | null | United | null | NoviceFlyer | null | 0 | @united perfect! Thank you! | null | 2015-02-19 14:41:55 -0800 | Tulsa, OK | Central Time (US & Canada) |
568,540,843,323,338,750 | negative | 1 | Customer Service Issue | 0.3597 | United | null | morrisls | null | 0 | @united care less about the person - although he walked away while I was complaining. A man at 10p at LAX club. More..... | null | 2015-02-19 14:41:14 -0800 | null | Quito |
568,539,224,770,637,800 | negative | 1 | Can't Tell | 1 | United | null | BrianReinert1 | null | 0 | @united smiling? NOT!! | [35.23908248, -120.64078264] | 2015-02-19 14:34:48 -0800 | Las Vegas & Atlanta | Eastern Time (US & Canada) |
568,538,872,637,816,800 | negative | 1 | Late Flight | 1 | United | null | BrianReinert1 | null | 0 | @united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!! | [35.23896405, -120.64046203] | 2015-02-19 14:33:24 -0800 | Las Vegas & Atlanta | Eastern Time (US & Canada) |
568,538,044,703,178,750 | neutral | 0.7028 | null | 0 | United | null | TheKevinDent | null | 0 | @united will I make it with the delay? | null | 2015-02-19 14:30:07 -0800 | Look behind you | Pacific Time (US & Canada) |
568,537,219,822,010,400 | negative | 1 | Customer Service Issue | 0.6568 | United | null | khigdon1 | null | 0 | @united @bwood we'd prefer everyone hear our complaints amount your airline | null | 2015-02-19 14:26:50 -0800 | null | null |
568,536,972,072,865,800 | negative | 0.6983 | Can't Tell | 0.6983 | United | null | khigdon1 | null | 0 | @united why do you bother surveying me! | null | 2015-02-19 14:25:51 -0800 | null | null |
568,536,646,963,970,050 | neutral | 1 | null | null | United | null | johndgraham | null | 0 | @united I'm on standby for my connecting flight. 1st on the list. NudgeNudge I'm told there are four slots open. Save it for me. Please. | null | 2015-02-19 14:24:34 -0800 | Madison, wi | Central Time (US & Canada) |
568,536,634,058,084,350 | negative | 1 | Late Flight | 0.6452 | United | null | khigdon1 | null | 0 | @united worst airline ever after 70+ legs of travel I am officially done. On time is not in their vocab. I'm taking my premier status to A | null | 2015-02-19 14:24:31 -0800 | null | null |
568,536,558,279,594,000 | neutral | 0.3681 | null | 0 | United | null | Jaytolchinsky | null | 0 | @united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today | null | 2015-02-19 14:24:13 -0800 | null | Central Time (US & Canada) |
568,535,677,027,029,000 | negative | 0.3404 | Can't Tell | 0.3404 | United | null | Jaytolchinsky | null | 0 | @united Donna and Juan still the best in the United Club_ too bad UAL does not get it | null | 2015-02-19 14:20:42 -0800 | null | Central Time (US & Canada) |
568,535,502,996,906,000 | neutral | 0.6458 | null | 0 | United | null | TheKevinDent | null | 0 | @united I am on 1528 and my connecting flight is 909 | null | 2015-02-19 14:20:01 -0800 | Look behind you | Pacific Time (US & Canada) |
568,534,166,742,003,700 | neutral | 1 | null | null | United | null | Rksshots | null | 0 | @united Just got interrogated at the United Club Chicago. #UnitedAirlines #rude #PoorForm | null | 2015-02-19 14:14:42 -0800 | San Diego, CA | null |
568,534,107,875,119,100 | negative | 1 | Customer Service Issue | 1 | United | null | MSLspeaks | null | 0 | @united I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line | null | 2015-02-19 14:14:28 -0800 | New York, NY | Eastern Time (US & Canada) |
568,533,371,602,608,100 | neutral | 1 | null | null | United | null | NoviceFlyer | null | 0 | @united can I access Frankfurt arrival lounge when I'm flying global first class? | null | 2015-02-19 14:11:33 -0800 | Tulsa, OK | Central Time (US & Canada) |
568,533,330,557,186,050 | negative | 1 | Customer Service Issue | 1 | United | null | Caraba10 | null | 0 | @united keeps delaying my flight, horrible customer service | null | 2015-02-19 14:11:23 -0800 | null | null |
568,532,825,281,937,400 | positive | 1 | null | null | United | null | ccbbm82413 | null | 0 | @united has the best pilots ever Thank you guys for the great trip #thatisall | null | 2015-02-19 14:09:23 -0800 | 860 | null |
568,532,050,979,893,250 | negative | 0.6877 | Flight Attendant Complaints | 0.3576 | United | null | adownie | null | 0 | @united - I really down think downgrading the booze/food selections at the club is a good way to go. How about you look @aircanada? | null | 2015-02-19 14:06:18 -0800 | Somewhere west of Chicago | Central Time (US & Canada) |
568,530,234,368,069,600 | negative | 1 | Customer Service Issue | 0.6566 | United | null | jasonramer | null | 0 | @united You guys are atrocious. Far better service as silver on Delta than you as a platinum. I'll be switching back to delta. | null | 2015-02-19 13:59:05 -0800 | null | null |
568,528,656,584,146,940 | positive | 0.6598 | null | null | United | null | NoviceFlyer | null | 0 | @united I will thank you! | null | 2015-02-19 13:52:49 -0800 | Tulsa, OK | Central Time (US & Canada) |
568,527,517,910,319,100 | positive | 0.6712 | null | 0 | United | null | jeggers | null | 0 | @united thanks for making sure they hear the message! | null | 2015-02-19 13:48:17 -0800 | BOS, SFO, NYC, ++ | Eastern Time (US & Canada) |
568,527,393,754,738,700 | neutral | 1 | null | null | United | null | ada_dog | null | 0 | @united @NTrustOpen can i go #GolfUnited | null | 2015-02-19 13:47:48 -0800 | null | null |
568,527,304,348,942,340 | neutral | 0.6733 | null | 0 | United | null | TomWarrenburg | null | 0 | @united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me | null | 2015-02-19 13:47:26 -0800 | America's Dairyland | null |
568,527,292,135,133,200 | negative | 1 | Customer Service Issue | 1 | United | null | MissMcB76 | null | 0 | @united I have and been denied! I called and got hung up on. Did speaks with manager on second call | null | 2015-02-19 13:47:23 -0800 | PA | null |
568,526,386,249,351,200 | negative | 1 | Can't Tell | 0.6682 | United | null | AgrippaInTheAir | null | 0 | @united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK | null | 2015-02-19 13:43:47 -0800 | null | null |
568,526,349,565,972,500 | negative | 1 | Customer Service Issue | 0.6533 | United | null | deannachurch | null | 0 | @united installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours. | null | 2015-02-19 13:43:39 -0800 | Silver Spring,MD | Pacific Time (US & Canada) |
568,526,136,017,342,460 | neutral | 1 | null | null | United | null | Gouwerijn | null | 0 | @united i would like to know if its possiable to checkin online or must it be done at Schiphol? | null | 2015-02-19 13:42:48 -0800 | Alphen aan den Rijn | Amsterdam |
568,525,567,575,744,500 | neutral | 0.6522 | null | 0 | United | null | RobCNYC | null | 0 | @united how do you go fr Silver Elite for two straight years to group 5 all the time? I get no group 2 but maybe 3 or 4? What's up? | null | 2015-02-19 13:40:32 -0800 | New York | Eastern Time (US & Canada) |
568,524,550,251,479,040 | negative | 1 | Customer Service Issue | 0.7 | United | null | rick4tkins | null | 0 | @united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it & no option to log out/in!!! | null | 2015-02-19 13:36:30 -0800 | null | null |
568,522,747,501,895,700 | neutral | 1 | null | null | United | null | skyjumper77 | null | 0 | @united What delivery service do you use? I'd like to call them myself. | null | 2015-02-19 13:29:20 -0800 | null | null |
568,522,028,627,533,800 | negative | 1 | Customer Service Issue | 0.3667 | United | null | skyjumper77 | null | 0 | @united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call. | null | 2015-02-19 13:26:28 -0800 | null | null |
568,520,126,095,441,900 | positive | 0.6806 | null | null | United | null | NoviceFlyer | null | 0 | @United my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC | null | 2015-02-19 13:18:55 -0800 | Tulsa, OK | Central Time (US & Canada) |
568,519,880,711,872,500 | positive | 1 | null | null | United | null | abigailedge | null | 0 | @united Thank you. | null | 2015-02-19 13:17:56 -0800 | Brighton, UK | London |
568,516,490,405,679,100 | positive | 1 | null | null | United | null | lucianosr83 | null | 0 | @united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the "live" seat map). Congrats | null | 2015-02-19 13:04:28 -0800 | Brazil | null |
568,516,063,001,853,950 | negative | 1 | Lost Luggage | 1 | United | null | galewolfe | null | 0 | @united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is? | null | 2015-02-19 13:02:46 -0800 | Hudson Valley, NY | Eastern Time (US & Canada) |
568,515,696,197,439,500 | negative | 1 | Bad Flight | 0.3457 | United | null | johndgraham | null | 0 | @united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great. | null | 2015-02-19 13:01:19 -0800 | Madison, wi | Central Time (US & Canada) |
568,515,553,666,539,500 | positive | 1 | null | null | United | null | harvblain | null | 1 | @united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J | null | 2015-02-19 13:00:45 -0800 | Chicago and an airplane | Central Time (US & Canada) |
568,515,101,319,254,000 | positive | 1 | null | null | United | null | christinerimay | null | 0 | @united Got a call. Bag is to be delivered tonight. Thanks for your reply!! | null | 2015-02-19 12:58:57 -0800 | Someplace saving something | Eastern Time (US & Canada) |
568,514,213,921,947,650 | positive | 1 | null | null | United | null | NoviceFlyer | null | 0 | @United Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj | null | 2015-02-19 12:55:25 -0800 | Tulsa, OK | Central Time (US & Canada) |
568,513,007,849,840,640 | positive | 1 | null | null | United | null | vmnkishore | null | 0 | @united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely | [40.71517211, -74.01453422] | 2015-02-19 12:50:38 -0800 | Mysore : London : New York | London |
568,512,847,178,645,500 | negative | 1 | Customer Service Issue | 1 | United | null | abigailedge | null | 1 | @united "We like hearing from you." So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi | null | 2015-02-19 12:49:59 -0800 | Brighton, UK | London |
568,511,969,335,984,100 | negative | 1 | Flight Attendant Complaints | 0.6559 | United | null | Tamarabrams | null | 0 | @united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something. | null | 2015-02-19 12:46:30 -0800 | Arlington Virginia | Eastern Time (US & Canada) |
568,509,763,048,357,900 | negative | 1 | longlines | 1 | United | null | dandadams | null | 0 | @united 1k use to be special. 80 people in group one. Why not board global AND 1k together? http://t.co/qd2lyUXAZg | null | 2015-02-19 12:37:44 -0800 | bettendorf, ia | Mountain Time (US & Canada) |
568,509,134,276,050,940 | negative | 1 | Late Flight | 0.6579 | United | null | peteeustic | null | 0 | @united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30. Thats 3 6+ hour flight delays in 2 weeks | null | 2015-02-19 12:35:14 -0800 | null | null |
568,508,151,852,458,000 | negative | 0.3401 | Late Flight | 0.3401 | United | null | jttorrey | null | 0 | @united As it always is. Helps to communicate to customers. | null | 2015-02-19 12:31:20 -0800 | null | Pacific Time (US & Canada) |
568,507,977,235,365,900 | negative | 1 | Late Flight | 1 | United | null | tcar | null | 0 | @united I'm not as sure as you are. http://t.co/HSMpbSF4UF | null | 2015-02-19 12:30:38 -0800 | Oak Park, IL | Central Time (US & Canada) |
568,506,885,130,682,400 | negative | 1 | Customer Service Issue | 0.3659 | United | null | blake_music | null | 0 | @united how does that help me with my customers that I couldn't meet with (and subsequently lost)? | null | 2015-02-19 12:26:18 -0800 | Fort Wayne | Quito |
568,506,797,805,318,140 | positive | 0.6488 | null | null | United | null | DarinBrannon | null | 0 | @united thank you. I will address it with them | null | 2015-02-19 12:25:57 -0800 | Monett, MO | Central Time (US & Canada) |
568,506,752,607,498,240 | negative | 0.6872 | Customer Service Issue | 0.6872 | United | null | rick4tkins | null | 0 | @united problem is on laptop not phone | null | 2015-02-19 12:25:46 -0800 | null | null |
568,505,228,062,023,700 | negative | 1 | Can't Tell | 0.6699 | United | null | SandyPoole1 | null | 0 | @united question - was given food vouchers but can't use on plane..how come | null | 2015-02-19 12:19:43 -0800 | null | null |
568,503,887,113,498,600 | neutral | 0.6473 | null | 0 | United | null | blake_music | null | 0 | @united it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill. | null | 2015-02-19 12:14:23 -0800 | Fort Wayne | Quito |
568,503,322,828,783,600 | neutral | 1 | null | null | United | null | neecolelong | null | 0 | @united please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA. | null | 2015-02-19 12:12:09 -0800 | Dallas/Eugene | Eastern Time (US & Canada) |
568,503,174,413,226,000 | negative | 0.701 | Can't Tell | 0.701 | United | null | newyorkwool | null | 0 | @united the wifi in the ewr lounge reminds me of the old days of dial up | null | 2015-02-19 12:11:33 -0800 | Birkenhead upon Hudson | Eastern Time (US & Canada) |
568,503,120,130,658,300 | negative | 1 | Customer Service Issue | 0.6476 | United | null | bwood | null | 0 | @united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame. | [37.61907, -122.38607] | 2015-02-19 12:11:20 -0800 | San Diego | Pacific Time (US & Canada) |
568,503,048,961,724,400 | negative | 0.6579 | Customer Service Issue | 0.6579 | United | null | DaveGraf1965 | null | 0 | @united too long for 140 characters | null | 2015-02-19 12:11:03 -0800 | null | Atlantic Time (Canada) |
568,502,210,268,692,500 | negative | 1 | Customer Service Issue | 0.6869 | United | null | hartgarfunkel | null | 0 | @united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔 | null | 2015-02-19 12:07:43 -0800 | iPhone: 40.732048,-73.994102 | Pacific Time (US & Canada) |
568,502,194,854,613,000 | negative | 0.6528 | Bad Flight | 0.328 | United | null | rick4tkins | null | 0 | @united tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions? | null | 2015-02-19 12:07:40 -0800 | null | null |
568,497,542,100,586,500 | negative | 1 | Customer Service Issue | 0.6781 | United | null | rick4tkins | null | 0 | @united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi | null | 2015-02-19 11:49:10 -0800 | null | null |
568,496,673,237,930,000 | negative | 0.6906 | Customer Service Issue | 0.3457 | United | null | skyjumper77 | null | 0 | @united or did you mean 24-26? | null | 2015-02-19 11:45:43 -0800 | null | null |
568,496,575,716,175,900 | negative | 0.6854 | Can't Tell | 0.3483 | United | null | skyjumper77 | null | 0 | @united has it been 4-6hrs yet? | null | 2015-02-19 11:45:20 -0800 | null | null |
568,495,877,003,857,900 | negative | 1 | Bad Flight | 0.6747 | United | null | rick4tkins | null | 0 | @united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting! | null | 2015-02-19 11:42:33 -0800 | null | null |
568,494,813,655,527,400 | negative | 0.6316 | Customer Service Issue | 0.6316 | United | null | changecollab | null | 0 | @United does a great job of answering public messages. Direct private messages, not so much. | null | 2015-02-19 11:38:20 -0800 | Columbus, Ohio | null |
568,494,749,247,778,800 | negative | 1 | Customer Service Issue | 1 | United | null | hartgarfunkel | null | 0 | @united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms. | null | 2015-02-19 11:38:04 -0800 | iPhone: 40.732048,-73.994102 | Pacific Time (US & Canada) |
568,493,806,414,381,060 | negative | 0.6632 | Customer Service Issue | 0.3368 | United | null | annricord | null | 0 | @united how's my refund coming along?? | null | 2015-02-19 11:34:20 -0800 | Canmore | Mountain Time (US & Canada) |
568,493,336,698,490,900 | negative | 1 | Late Flight | 1 | United | null | ItsAaronChriz | null | 1 | @united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!? | null | 2015-02-19 11:32:28 -0800 | I'm just a kid from Oak Harbor | Pacific Time (US & Canada) |
568,493,245,191,364,600 | neutral | 1 | null | null | United | null | Gouwerijn | null | 0 | @united online inchecking able in the Netherlands (ams)? | null | 2015-02-19 11:32:06 -0800 | Alphen aan den Rijn | Amsterdam |
568,493,225,788,510,200 | negative | 1 | Can't Tell | 0.6561 | United | null | marinwino | null | 0 | @united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown | null | 2015-02-19 11:32:01 -0800 | null | null |
568,492,898,553,102,340 | negative | 0.6515 | Bad Flight | 0.6515 | United | null | rick4tkins | null | 0 | @united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!! | null | 2015-02-19 11:30:43 -0800 | null | null |
568,491,094,327,078,900 | neutral | 1 | null | null | United | null | CorettaBrowne | null | 0 | @united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua? | null | 2015-02-19 11:23:33 -0800 | Greater New York Area | Central Time (US & Canada) |
568,490,726,419,517,440 | negative | 1 | Late Flight | 1 | United | null | SleazyC_ | null | 1 | @united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together. | [37.61821986, -122.38745399] | 2015-02-19 11:22:05 -0800 | Bushwick, Bkln | Pacific Time (US & Canada) |
568,489,967,808,327,700 | negative | 1 | Customer Service Issue | 1 | United | null | Dile___ | null | 0 | @united Just saying the truth. You don't even an email! #2015 | null | 2015-02-19 11:19:05 -0800 | null | Athens |
568,487,509,958,774,800 | negative | 1 | Late Flight | 0.6804 | United | null | pdxmucci | null | 0 | @united MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http://t.co/V8PVpHMtZc | null | 2015-02-19 11:09:19 -0800 | Portland, OR | null |
568,486,216,464,785,400 | neutral | 1 | null | null | United | null | Spofforth58 | null | 0 | @united Hi if a premium ec upgrade was paid for & then a mileage BF upgrade done is the prem Eco upgrade fare refunded? | null | 2015-02-19 11:04:10 -0800 | null | null |
568,485,707,993,497,600 | neutral | 1 | null | null | United | null | deaffriendlyUSA | null | 0 | @United, #deaffriendly? Getting there. Read your review on http://t.co/2Brt0aTHaU: http://t.co/WzNp5q1M0H | null | 2015-02-19 11:02:09 -0800 | null | Arizona |
568,484,777,336,172,540 | negative | 1 | Customer Service Issue | 1 | United | null | MissMcB76 | null | 1 | @united we followed the baggage rules on your website and was still charges $150. But only going one way | null | 2015-02-19 10:58:27 -0800 | PA | null |
568,484,603,658,420,200 | negative | 0.7044 | Customer Service Issue | 0.7044 | United | null | vina_love | null | 0 | @united I sent you a dm hours ago | null | 2015-02-19 10:57:46 -0800 | ny | Quito |
568,484,161,356,476,400 | negative | 1 | Lost Luggage | 1 | United | null | christinerimay | null | 0 | @united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247. | null | 2015-02-19 10:56:00 -0800 | Someplace saving something | Eastern Time (US & Canada) |
568,482,353,254,928,400 | neutral | 1 | null | null | United | null | Ssanchik | null | 0 | @united DM the conf # to you - did you receive it? | null | 2015-02-19 10:48:49 -0800 | null | null |
568,481,989,776,564,200 | negative | 0.7069 | Can't Tell | 0.3583 | United | null | MissMcB76 | null | 0 | @united no it weighed 45.5 and it was the only checked bag | null | 2015-02-19 10:47:22 -0800 | PA | null |
568,481,405,681,999,900 | neutral | 1 | null | null | United | null | ljsbrooks | null | 0 | @united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145. | null | 2015-02-19 10:45:03 -0800 | null | null |
568,479,942,146,707,460 | negative | 1 | Can't Tell | 0.6663 | United | null | jenny0z | null | 0 | @united nonrefundable, hence I wrote $200! Doesn't make sense for my 150 credit. #nothanks | null | 2015-02-19 10:39:14 -0800 | new york city | null |
568,476,370,130,628,600 | negative | 1 | Flight Booking Problems | 1 | United | null | njsummerBREEze | null | 1 | @united your website was down all day yesterday- tried 3x put all info in&didnt go thru- today the flight I bought went up! | null | 2015-02-19 10:25:03 -0800 | null | Central Time (US & Canada) |
568,475,497,275,002,900 | negative | 1 | Late Flight | 1 | United | null | peteeustic | null | 0 | @united you do realize my wife is waiting on a delayed flight at this very moment. I'm not sure I understand your tweet. | null | 2015-02-19 10:21:34 -0800 | null | null |
568,475,039,680,434,200 | negative | 1 | Can't Tell | 0.6474 | United | null | marmaidz | null | 0 | @united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated | null | 2015-02-19 10:19:45 -0800 | null | Hawaii |
568,474,931,207,352,300 | positive | 0.6842 | null | 0 | United | null | LeanneComedy | null | 0 | @united so sorry. I ended up on US Air flight. Thank you though for getting back to me:) | [35.8924655, -84.19243176] | 2015-02-19 10:19:20 -0800 | null | Eastern Time (US & Canada) |
568,474,866,753,667,100 | negative | 1 | Can't Tell | 0.6578 | United | null | MissMcB76 | null | 0 | @united I have been denied. Not sure how you charge $150 one way then $25 on way hime | null | 2015-02-19 10:19:04 -0800 | PA | null |
568,473,862,083,461,100 | neutral | 0.6614 | null | 0 | United | null | jaredmatfess | null | 1 | @united @estellevw does she need to complain on Twitter for the refund or is it auto-applied? | null | 2015-02-19 10:15:05 -0800 | iPhone: 41.871374,-72.497792 | Eastern Time (US & Canada) |
568,473,140,654,788,600 | negative | 1 | Customer Service Issue | 1 | United | null | souleyoga | null | 0 | @united even so, change could not be made online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers! | null | 2015-02-19 10:12:13 -0800 | iPhone: 40.773155,-73.872490 | Eastern Time (US & Canada) |
568,471,651,114,811,400 | negative | 1 | Can't Tell | 1 | United | null | Jewelsia26 | null | 0 | @united Case ID 8544484 | null | 2015-02-19 10:06:17 -0800 | Los Angeles | Pacific Time (US & Canada) |
568,471,227,418,832,900 | neutral | 1 | null | null | United | null | iamtedking | null | 0 | @united no, I have a pricey Chase Mileage Plus CC. | null | 2015-02-19 10:04:36 -0800 | null | Eastern Time (US & Canada) |
568,469,807,189,790,700 | negative | 1 | Bad Flight | 0.6967 | United | null | ResearchDad | null | 0 | @united your Airbus a320 seats are awful. They don't recline. | null | 2015-02-19 09:58:58 -0800 | usa | Arizona |
568,469,582,295,380,000 | negative | 1 | Can't Tell | 1 | United | null | nicolasmm | null | 0 | @united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail | null | 2015-02-19 09:58:04 -0800 | null | Central Time (US & Canada) |
568,468,959,663,489,000 | positive | 1 | null | null | United | null | NoviceFlyer | null | 0 | @United great way to start my vacation with an on time departure! Looking forward to my global first class suite! | null | 2015-02-19 09:55:36 -0800 | Tulsa, OK | Central Time (US & Canada) |
568,468,732,441,276,400 | neutral | 1 | null | null | United | null | danteusa1 | null | 0 | @united I have 2d and 3d embossed badges and patches superior to the ones you are currently using.
http://t.co/3fq3XElbOn | null | 2015-02-19 09:54:42 -0800 | null | null |
568,468,724,048,646,140 | negative | 1 | Late Flight | 0.6854 | United | null | Brennej | null | 0 | @united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry | null | 2015-02-19 09:54:40 -0800 | null | null |
568,468,409,471,492,100 | positive | 0.6632 | null | 0 | United | null | canmoregolfer | null | 0 | @united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim. | null | 2015-02-19 09:53:25 -0800 | null | null |
568,468,054,306,193,400 | positive | 0.6544 | null | null | United | null | BTMarleyCoffee | null | 0 | @united that would be great | null | 2015-02-19 09:52:00 -0800 | Denver Colorado | Mountain Time (US & Canada) |
568,466,895,554,408,450 | neutral | 0.6714 | null | 0 | United | null | PaulBEsteves | null | 0 | @united Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee, which is almost the cost of ticket. Help? | null | 2015-02-19 09:47:24 -0800 | Brooklyn | Eastern Time (US & Canada) |
568,466,673,990,307,840 | negative | 1 | Late Flight | 0.6949 | United | null | theo | null | 0 | @united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am | null | 2015-02-19 09:46:31 -0800 | São Paulo / Brasil | Brasilia |
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