tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,143,946,930,196,500 | negative | 1 | Cancelled Flight | 1 | Southwest | null | slimbucks23 | null | 0 | @SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today. | null | 2015-02-21 06:37:45 -0800 | Columbus, Ohio | null |
569,143,944,266,833,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | ERMaguire | null | 0 | @southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones. | null | 2015-02-21 06:37:45 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,143,215,405,674,500 | neutral | 0.6609 | null | 0 | Southwest | null | scunning16 | null | 0 | @SouthwestAir Can I book a flight on my own and get reimbursed by you? | null | 2015-02-21 06:34:51 -0800 | Ohio | null |
569,143,186,439,991,300 | negative | 1 | Customer Service Issue | 1 | Southwest | null | nelsjeff | null | 0 | @SouthwestAir, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP? | null | 2015-02-21 06:34:44 -0800 | null | null |
569,143,132,756,914,200 | negative | 1 | Flight Booking Problems | 1 | Southwest | null | scunning16 | null | 0 | @SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed. | null | 2015-02-21 06:34:31 -0800 | Ohio | null |
569,140,424,251,715,600 | negative | 1 | Customer Service Issue | 0.6803 | Southwest | null | AhamayIkuzus | null | 0 | @SouthwestAir been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there! | null | 2015-02-21 06:23:45 -0800 | St Louis | Central Time (US & Canada) |
569,138,500,626,292,740 | neutral | 1 | null | null | Southwest | null | dtinnel | null | 0 | @SouthwestAir Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL | null | 2015-02-21 06:16:07 -0800 | South Carloina | null |
569,134,718,396,051,460 | positive | 1 | null | null | Southwest | null | allie_kaji621 | null | 0 | @SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2 | null | 2015-02-21 06:01:05 -0800 | Den10 | Central Time (US & Canada) |
569,133,987,668,623,360 | negative | 1 | Customer Service Issue | 1 | Southwest | null | aoofori | null | 0 | @SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon. | null | 2015-02-21 05:58:11 -0800 | null | null |
569,132,950,006,186,000 | negative | 1 | Customer Service Issue | 1 | Southwest | null | dizzleforizzle | null | 0 | @SouthwestAir 40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http://t.co/iWoiGRLHXb | null | 2015-02-21 05:54:03 -0800 | Omaha, NE | null |
569,132,310,110,588,900 | neutral | 1 | null | null | Southwest | null | DontenPhoto | null | 0 | @SouthwestAir Flight 4315 (N231WN) taxis at @FlyTPA prior to flight to @Fly_Nashville http://t.co/IDRa8keNoH | null | 2015-02-21 05:51:31 -0800 | Englewood, Florida | Eastern Time (US & Canada) |
569,130,625,053,155,300 | negative | 1 | Customer Service Issue | 0.6828 | Southwest | null | Chris44j | null | 0 | @SouthwestAir at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous | null | 2015-02-21 05:44:49 -0800 | null | null |
569,129,049,861,304,300 | negative | 1 | Cancelled Flight | 1 | Southwest | null | DuellAram | null | 0 | @SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline? | null | 2015-02-21 05:38:34 -0800 | null | null |
569,127,429,702,348,800 | negative | 1 | Cancelled Flight | 0.6333 | Southwest | null | dizzleforizzle | null | 0 | @SouthwestAir Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService | null | 2015-02-21 05:32:07 -0800 | Omaha, NE | null |
569,126,026,938,335,200 | negative | 1 | Customer Service Issue | 1 | Southwest | null | gabb_b | null | 0 | @SouthwestAir I'm going to need you to answer your phones. Being on hold for an hour isn't okay. | null | 2015-02-21 05:26:33 -0800 | Louisville, KY | Mountain Time (US & Canada) |
569,124,760,224,813,060 | negative | 1 | Customer Service Issue | 0.6787 | Southwest | null | jaretgordon | null | 0 | @SouthwestAir almost an hour on hold for swa is inexcusable #hiremorepeople | null | 2015-02-21 05:21:31 -0800 | null | Central Time (US & Canada) |
569,124,416,891,818,000 | positive | 1 | null | null | Southwest | null | chelseamcwillie | null | 0 | @SouthwestAir is my favorite airline! I can't wait to book my flight to New Orleans for my trip in April!! :) :) | null | 2015-02-21 05:20:09 -0800 | Narragansett, Rhode Island | Atlantic Time (Canada) |
569,115,621,213,884,400 | negative | 0.6712 | Customer Service Issue | 0.6712 | Southwest | null | CallMeStanley7 | null | 0 | @SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online! | null | 2015-02-21 04:45:12 -0800 | null | null |
569,111,291,454,840,800 | negative | 1 | Cancelled Flight | 0.6883 | Southwest | null | HaleyKateB | null | 0 | @SouthwestAir Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice | null | 2015-02-21 04:28:00 -0800 | Branson, MO | Central Time (US & Canada) |
569,110,078,403,551,200 | negative | 1 | Customer Service Issue | 1 | Southwest | null | SecularBoston | null | 0 | @SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook | null | 2015-02-21 04:23:10 -0800 | Somerville, MA | Eastern Time (US & Canada) |
569,108,013,547,687,940 | positive | 1 | null | null | Southwest | null | Tyler_Stotts | null | 0 | @SouthwestAir loving the boarding to go to Chicago #KeepItMovin' | null | 2015-02-21 04:14:58 -0800 | null | Central Time (US & Canada) |
569,104,886,119,297,000 | neutral | 0.6269 | null | null | Southwest | null | MichelleMSmart | null | 0 | @SouthwestAir flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!! Jack says hi! http://t.co/BHOOiyT6ZQ | null | 2015-02-21 04:02:32 -0800 | null | Eastern Time (US & Canada) |
569,100,490,027,499,500 | negative | 1 | Cancelled Flight | 1 | Southwest | null | gabb_b | null | 0 | @SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation. | null | 2015-02-21 03:45:04 -0800 | Louisville, KY | Mountain Time (US & Canada) |
569,099,306,147,455,000 | negative | 0.6789 | Customer Service Issue | 0.36 | Southwest | null | RawTravelTV | null | 0 | @SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love | null | 2015-02-21 03:40:22 -0800 | New York City | Eastern Time (US & Canada) |
569,096,233,232,547,840 | negative | 1 | Customer Service Issue | 0.7057 | Southwest | null | jsanner2 | null | 0 | @SouthwestAir On hold for two hours and it timed-out on me. Great system you got there. | null | 2015-02-21 03:28:09 -0800 | null | null |
569,089,388,350,738,400 | negative | 0.6485 | Can't Tell | 0.6485 | Southwest | null | svenki | null | 0 | @SouthwestAir rocks - @AmericanAir horror | null | 2015-02-21 03:00:58 -0800 | null | Pacific Time (US & Canada) |
569,086,048,388,538,400 | negative | 1 | Customer Service Issue | 0.6566 | Southwest | null | jsanner2 | null | 0 | @SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now... | null | 2015-02-21 02:47:41 -0800 | null | null |
569,085,417,045,143,550 | negative | 0.6704 | Customer Service Issue | 0.6704 | Southwest | null | Shugnussy | null | 0 | @SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT | null | 2015-02-21 02:45:11 -0800 | Liberty Lake, WA | Pacific Time (US & Canada) |
569,084,344,930,676,740 | neutral | 1 | null | null | Southwest | null | Immafun12 | null | 0 | @SouthwestAir @Imaginedragons #DestinationDragons Scavenger Hunt rules: http://t.co/vHgkiTzSaw | null | 2015-02-21 02:40:55 -0800 | Oregon | Alaska |
569,078,309,033,803,800 | negative | 0.663 | Flight Booking Problems | 0.3587 | Southwest | null | KyleFogg82 | null | 0 | @SouthwestAir app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2 | null | 2015-02-21 02:16:56 -0800 | Indianapolis, IN | Atlantic Time (Canada) |
569,076,249,487,925,250 | negative | 1 | Customer Service Issue | 0.6733 | Southwest | null | BourbonBanter | null | 0 | @SouthwestAir I need your help but no one will pick up the phone. | null | 2015-02-21 02:08:45 -0800 | St. Louis, MO | Central Time (US & Canada) |
569,075,205,106,229,250 | negative | 1 | Customer Service Issue | 1 | Southwest | null | MikeGarrettSTL | null | 0 | @SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting... | null | 2015-02-21 02:04:36 -0800 | St Louis, MO | Central Time (US & Canada) |
569,071,393,356,288,000 | neutral | 0.6818 | null | 0 | Southwest | null | theycallme_HH | null | 0 | @SouthwestAir we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG | [0.0, 0.0] | 2015-02-21 01:49:27 -0800 | Orleans/Tarpon Springs/London | Amsterdam |
569,069,311,962,132,500 | negative | 0.6678 | Can't Tell | 0.3532 | Southwest | null | EveryonegoesIMD | null | 0 | @SouthwestAir were you handing out tickets while I was sleep ? | null | 2015-02-21 01:41:11 -0800 | Henderson,NV | Central Time (US & Canada) |
569,030,858,759,213,060 | neutral | 0.6995 | null | 0 | Southwest | null | 215strongbul | null | 0 | @SouthwestAir DAL is due for sleet Sun. eve-didn't see it listed for cities that can re-book? Fly to DCA at 8:10 | null | 2015-02-20 23:08:23 -0800 | null | Quito |
569,030,463,760,650,240 | positive | 1 | null | null | Southwest | null | BelovedDavida | null | 0 | @SouthwestAir had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! 😜😂 thanks | null | 2015-02-20 23:06:49 -0800 | New York | null |
569,025,555,343,007,740 | negative | 1 | Customer Service Issue | 0.6818 | Southwest | null | courtneywalker | null | 0 | @SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did? | null | 2015-02-20 22:47:19 -0800 | Chicago, IL | Eastern Time (US & Canada) |
569,022,042,349,051,900 | neutral | 0.6967 | null | 0 | Southwest | null | Kayyyyy_Jo | null | 0 | @SouthwestAir absolutely required? Are the flights going to be 100% Cancelled Flighted? | null | 2015-02-20 22:33:21 -0800 | Columbus, OH | Central Time (US & Canada) |
569,021,943,828,983,800 | neutral | 1 | null | null | Southwest | null | Kayyyyy_Jo | null | 0 | @SouthwestAir I have a flight on Sunday the 22nd to Columbus from Denver. I just got a travel alert on my southwest app. Is the rescheduling | null | 2015-02-20 22:32:57 -0800 | Columbus, OH | Central Time (US & Canada) |
569,020,255,441,264,640 | neutral | 1 | null | null | Southwest | null | steph2118 | null | 0 | @SouthwestAir Do you have childrens rates for flights? | null | 2015-02-20 22:26:15 -0800 | north bend, wa | null |
569,019,132,978,405,400 | negative | 1 | Bad Flight | 0.6588 | Southwest | null | juliendanny | null | 0 | @SouthwestAir how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi 😷😱 | null | 2015-02-20 22:21:47 -0800 | Texas | Central Time (US & Canada) |
569,017,194,564,096,000 | negative | 1 | Lost Luggage | 1 | Southwest | null | SullyofAmes | null | 0 | @SouthwestAir I lost my luggage. My birthday wish is to find my luggage. | null | 2015-02-20 22:14:05 -0800 | Iowa State University | null |
569,017,052,310,056,960 | neutral | 1 | null | null | Southwest | null | woawABQ | null | 0 | @SouthwestAir If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http://t.co/rfXlV1kGDh | null | 2015-02-20 22:13:31 -0800 | Albuquerque, NM | null |
569,017,002,439,761,900 | neutral | 1 | null | null | Southwest | null | JohnDePetroshow | null | 0 | @SouthwestAir at troubadour with @Imaginedragons .#DestinationDragons http://t.co/rKlQXXaWhc | null | 2015-02-20 22:13:19 -0800 | Rhode Island ,Mass,CT | Eastern Time (US & Canada) |
569,008,329,038,524,400 | neutral | 1 | null | null | Southwest | null | ThePeachReview | null | 0 | @SouthwestAir Hey there, can you follow us so we can DM you a question :) 😁 | null | 2015-02-20 21:38:51 -0800 | Atlanta, GA | null |
569,003,484,701,282,300 | negative | 0.6955 | Cancelled Flight | 0.6955 | Southwest | null | ParkerBrown_ | null | 0 | @SouthwestAir got a text my flight was Cancelled Flightled! Now what do I do :/?? Help please!!! | null | 2015-02-20 21:19:36 -0800 | The Ohio State University | Quito |
569,002,132,621,398,000 | negative | 1 | Late Flight | 0.6579 | Southwest | null | Elexis_Mariash | null | 0 | @SouthwestAir Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415 | null | 2015-02-20 21:14:14 -0800 | Denver, CO | Mountain Time (US & Canada) |
569,001,941,533,003,800 | negative | 1 | longlines | 0.6629 | Southwest | null | scpetrel | null | 0 | @southwestair Grand total from landing to getting bag: one hour. That's very sad. | null | 2015-02-20 21:13:29 -0800 | Charleston, SC | Eastern Time (US & Canada) |
568,999,279,936,679,940 | negative | 1 | Flight Attendant Complaints | 0.3412 | Southwest | null | scpetrel | null | 0 | @southwestair Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing. | null | 2015-02-20 21:02:54 -0800 | Charleston, SC | Eastern Time (US & Canada) |
568,999,266,741,411,840 | positive | 1 | null | null | Southwest | null | dragons_arelife | null | 0 | @SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue. | null | 2015-02-20 21:02:51 -0800 | City of Angels | Pacific Time (US & Canada) |
568,998,681,715,695,600 | negative | 1 | Lost Luggage | 1 | Southwest | null | scpetrel | null | 0 | @southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool. | null | 2015-02-20 21:00:31 -0800 | Charleston, SC | Eastern Time (US & Canada) |
568,998,369,353,297,900 | positive | 1 | null | null | Southwest | null | dragons_arelife | null | 0 | @SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline! | null | 2015-02-20 20:59:17 -0800 | City of Angels | Pacific Time (US & Canada) |
568,992,290,833,899,500 | negative | 1 | Customer Service Issue | 0.6652 | Southwest | null | dreverose | null | 0 | @SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi | null | 2015-02-20 20:35:08 -0800 | HOUSTON | Eastern Time (US & Canada) |
568,988,406,476,189,700 | neutral | 0.7172 | null | 0 | Southwest | null | hivethrive | null | 0 | @SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!😖 http://t.co/RHw78ktQFO | null | 2015-02-20 20:19:42 -0800 | null | null |
568,987,434,051,989,500 | neutral | 0.663 | null | 0 | Southwest | null | saminalice | null | 0 | @SouthwestAir - did SWA send out customer surveys to earn $100 toward flights? Is this legit? | null | 2015-02-20 20:15:50 -0800 | null | null |
568,984,950,709,432,300 | neutral | 0.6752 | null | 0 | Southwest | null | MinderJoan | null | 0 | @SouthwestAir @TifffyHuang I met my twitter friend waiting outside the Troubadour #DestinationDragons http://t.co/lf69waf5ad | null | 2015-02-20 20:05:58 -0800 | null | Eastern Time (US & Canada) |
568,981,498,046,623,740 | neutral | 1 | null | null | Southwest | null | OneDNP | null | 0 | @SouthwestAir Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap! | null | 2015-02-20 19:52:14 -0800 | Kentucky, USA | Eastern Time (US & Canada) |
568,977,492,410,703,900 | negative | 1 | Customer Service Issue | 0.3489 | Southwest | null | Julia_Pabst | null | 0 | @SouthwestAir wanting a ⭐️ for the ✈️ finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill! | null | 2015-02-20 19:36:19 -0800 | Los Angeles | Pacific Time (US & Canada) |
568,976,322,032,087,040 | negative | 1 | Late Flight | 1 | Southwest | null | chresko | null | 0 | @SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city. | null | 2015-02-20 19:31:40 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
568,976,030,947,418,100 | negative | 0.6598 | Bad Flight | 0.3402 | Southwest | null | Julia_Pabst | null | 0 | @SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for "flying the friendly skies" | null | 2015-02-20 19:30:31 -0800 | Los Angeles | Pacific Time (US & Canada) |
568,975,192,615,223,300 | neutral | 0.6535 | null | 0 | Southwest | null | mmillanjr | null | 0 | @SouthwestAir it was 3472 | null | 2015-02-20 19:27:11 -0800 | null | null |
568,974,423,358,726,140 | negative | 1 | Late Flight | 1 | Southwest | null | debbiejdangg | null | 0 | @SouthwestAir flight to San Diego is delayed per usual.. take me home! | [0.0, 0.0] | 2015-02-20 19:24:08 -0800 | San Francisco, CA | Arizona |
568,974,008,076,652,540 | neutral | 0.7066 | null | 0 | Southwest | null | katieaune | null | 0 | @SouthwestAir how do I find travel funds I have available to use f/ past changed flights? don't see an option in my account. | null | 2015-02-20 19:22:29 -0800 | Chicago | Central Time (US & Canada) |
568,973,617,687,625,700 | positive | 1 | null | null | Southwest | null | timiscorner | null | 0 | @SouthwestAir @FortuneMagazine
great news. | null | 2015-02-20 19:20:56 -0800 | USA | null |
568,971,982,554,964,000 | positive | 1 | null | null | Southwest | null | kinjalxkansara | null | 0 | @SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go! | null | 2015-02-20 19:14:26 -0800 | India ✈️ Chicago ✈️ D.C. ✈️ FL | null |
568,971,449,815,289,860 | neutral | 0.6627 | null | 0 | Southwest | null | SebastianAC | null | 0 | @SouthwestAir my father was kind enough to offer to pay for a hotel, but I can't use this coupon if he pays from FL. no help? | null | 2015-02-20 19:12:19 -0800 | Philadelphia, PA | Quito |
568,970,172,062,691,300 | negative | 1 | Can't Tell | 0.6571 | Southwest | null | cjmo0re | null | 0 | @SouthwestAir every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities? | null | 2015-02-20 19:07:14 -0800 | new york | Eastern Time (US & Canada) |
568,969,519,252,680,700 | negative | 0.6598 | Can't Tell | 0.3632 | Southwest | null | nbstartx | null | 0 | @SouthwestAir I have a voucher w swa that expires 4/10. An extension would be a lot of luv | null | 2015-02-20 19:04:38 -0800 | Dallas | Central Time (US & Canada) |
568,969,143,581,413,400 | positive | 1 | null | null | Southwest | null | tikidaisy | null | 0 | @SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about. | [30.30630631, -97.71394697] | 2015-02-20 19:03:09 -0800 | Washington, DC | America/New_York |
568,967,580,595,064,800 | negative | 1 | Late Flight | 0.3725 | Southwest | null | gregg_mccoy | null | 0 | @SouthwestAir not sure why we are still here in Dallas. Plane has been at gate for 30 min. No update at all. Flight 1140, poor service. | null | 2015-02-20 18:56:56 -0800 | Dallas, TX. | null |
568,965,309,505,380,350 | negative | 1 | Cancelled Flight | 1 | Southwest | null | PamR413 | null | 0 | @SouthwestAir Loved one's flight ATL to IND Cancelled Flightled due to "ice in Indy". Sitting here in Indy, it is bone dry. Tomorrow 4-6" of snow. | null | 2015-02-20 18:47:55 -0800 | null | Eastern Time (US & Canada) |
568,964,732,981,530,600 | positive | 1 | null | null | Southwest | null | shankarpranam | null | 0 | @SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH | null | 2015-02-20 18:45:37 -0800 | Raleigh | null |
568,964,652,455,092,200 | positive | 1 | null | null | Southwest | null | horacioguapo | null | 0 | @SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6 | null | 2015-02-20 18:45:18 -0800 | null | null |
568,962,547,891,736,600 | neutral | 0.6904 | null | null | Southwest | null | Landon_ChaseTx | null | 0 | @SouthwestAir booked the 8th.... Save me an emergency exit... Gotta stretch out | null | 2015-02-20 18:36:56 -0800 | FORT WORTH TEXAS! | Central Time (US & Canada) |
568,958,697,856,040,960 | negative | 1 | Cancelled Flight | 0.6524 | Southwest | null | SebastianAC | null | 0 | @SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport? | null | 2015-02-20 18:21:38 -0800 | Philadelphia, PA | Quito |
568,958,074,230,190,100 | positive | 1 | null | null | Southwest | null | bridgesuite | null | 0 | @SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert. | null | 2015-02-20 18:19:10 -0800 | null | Central Time (US & Canada) |
568,957,488,021,827,600 | positive | 1 | null | null | Southwest | null | John_Driver | null | 0 | @SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. 👍 | null | 2015-02-20 18:16:50 -0800 | iPhone: 35.300907,-85.900749 | Central Time (US & Canada) |
568,957,365,464,076,300 | negative | 1 | Cancelled Flight | 1 | Southwest | null | SebastianAC | null | 0 | @SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt | null | 2015-02-20 18:16:21 -0800 | Philadelphia, PA | Quito |
568,956,596,862,066,700 | neutral | 0.6739 | null | 0 | Southwest | null | ThomRegan | null | 0 | @SouthwestAir I think that flight was supposed to go to Houston as well, in case someone could check that? | null | 2015-02-20 18:13:18 -0800 | USA, USA! | Eastern Time (US & Canada) |
568,955,169,183,903,740 | negative | 1 | Late Flight | 0.6804 | Southwest | null | joecontaldo | null | 0 | @SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers. | null | 2015-02-20 18:07:37 -0800 | Chicago | Mountain Time (US & Canada) |
568,954,934,084,788,200 | positive | 1 | null | null | Southwest | null | jscottstubb | null | 1 | @SouthwestAir you guys held our flight #330! Thank you!!! About to take off from MDW now to Oakland. Thanks | null | 2015-02-20 18:06:41 -0800 | null | null |
568,953,190,252,544,000 | positive | 1 | null | null | Southwest | null | d4nigirl | null | 0 | @SouthwestAir first time flying with you. You've definitely won me over! | null | 2015-02-20 17:59:45 -0800 | Douglaston, NY | Atlantic Time (Canada) |
568,953,095,423,705,100 | negative | 1 | Late Flight | 0.7008 | Southwest | null | PawncePuma | null | 0 | @SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy | null | 2015-02-20 17:59:23 -0800 | Tucker, GA | Eastern Time (US & Canada) |
568,951,532,252,586,000 | positive | 1 | null | null | Southwest | null | kurtmilne | null | 0 | @SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI < my child was inspired. Thank you. | null | 2015-02-20 17:53:10 -0800 | null | Pacific Time (US & Canada) |
568,951,506,042,425,340 | positive | 0.6791 | null | null | Southwest | null | Gumbogirl | null | 0 | @SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well. | null | 2015-02-20 17:53:04 -0800 | Silicon Valley, NoLa, Boston | Pacific Time (US & Canada) |
568,951,064,688,373,760 | positive | 1 | null | null | Southwest | null | d4nigirl | null | 0 | @SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing! | [40.77512287, -73.86982237] | 2015-02-20 17:51:19 -0800 | Douglaston, NY | Atlantic Time (Canada) |
568,951,063,463,616,500 | positive | 1 | null | null | Southwest | null | susan_cary | null | 0 | @SouthwestAir great flight got us back on time! Thanks | null | 2015-02-20 17:51:18 -0800 | null | null |
568,949,828,518,084,600 | neutral | 0.6701 | null | 0 | Southwest | null | terrifictoria | null | 0 | @SouthwestAir -17mph winds and would do anything to be in Florida right now.. help a sister out!! | null | 2015-02-20 17:46:24 -0800 | null | Quito |
568,949,312,098,476,000 | neutral | 1 | null | null | Southwest | null | vanessamarie18_ | null | 0 | @SouthwestAir @SwagglikeBean take me here | null | 2015-02-20 17:44:21 -0800 | || san antonio, texas|| | Eastern Time (US & Canada) |
568,949,199,779,156,000 | neutral | 0.6667 | null | null | Southwest | null | 4jlessad | null | 0 | @SouthwestAir my son is flying South West from NOLA-Orlando, hope to enter for him to win this contest #DestinationDragons | null | 2015-02-20 17:43:54 -0800 | Winter Park, FL | Atlantic Time (Canada) |
568,948,848,263,082,000 | positive | 1 | null | null | Southwest | null | nicoleschmied | null | 0 | @SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA | null | 2015-02-20 17:42:30 -0800 | Chicagoland | Central Time (US & Canada) |
568,947,768,149,938,200 | positive | 1 | null | null | Southwest | null | kimibader | null | 0 | @SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer | null | 2015-02-20 17:38:13 -0800 | Austin, Texas | Central Time (US & Canada) |
568,947,596,242,235,400 | neutral | 0.6654 | null | 0 | Southwest | null | El_Cinco_Cinco | null | 0 | @SouthwestAir no her lunch was over by the time she got her call answered | null | 2015-02-20 17:37:32 -0800 | null | Pacific Time (US & Canada) |
568,947,250,325,561,340 | negative | 1 | Cancelled Flight | 1 | Southwest | null | amandabalbert | null | 0 | @SouthwestAir my parents flight frm STL2ATL Cancelled Flighted 2nite. When's the next one out?! | null | 2015-02-20 17:36:09 -0800 | Atlanta | Eastern Time (US & Canada) |
568,946,700,791,861,250 | negative | 1 | Customer Service Issue | 1 | Southwest | null | El_Cinco_Cinco | null | 0 | @SouthwestAir well my mom called earlier and you guys had her on hold for close to an hour | null | 2015-02-20 17:33:58 -0800 | null | Pacific Time (US & Canada) |
568,946,686,896,132,100 | negative | 1 | longlines | 0.6909 | Southwest | null | LukeGUlrich | null | 0 | @SouthwestAir there's an hour wait here for reFlight Booking Problems in line at Omaha. | null | 2015-02-20 17:33:55 -0800 | Omaha, NE | Central Time (US & Canada) |
568,946,502,615,179,260 | negative | 0.6544 | Flight Booking Problems | 0.3291 | Southwest | null | LukeGUlrich | null | 0 | @SouthwestAir it says I can't because my flight is in progress. | [41.30091858, -95.89873244] | 2015-02-20 17:33:11 -0800 | Omaha, NE | Central Time (US & Canada) |
568,945,639,834,267,650 | negative | 0.6602 | Cancelled Flight | 0.6602 | Southwest | null | LukeGUlrich | null | 0 | @SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6 | [41.30204773, -95.9002533] | 2015-02-20 17:29:45 -0800 | Omaha, NE | Central Time (US & Canada) |
568,945,562,705,371,140 | negative | 1 | Bad Flight | 1 | Southwest | null | robfwtx | null | 0 | @SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701. | null | 2015-02-20 17:29:27 -0800 | Fort Worth, TX | Central Time (US & Canada) |
568,945,176,401,457,150 | negative | 1 | Customer Service Issue | 1 | Southwest | null | davidgoodson71 | null | 2 | @SouthwestAir is that the same reliable system couldn't find my info and then said it refund my credit card ? | null | 2015-02-20 17:27:55 -0800 | null | null |
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