tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
568,509,433,229,099,000 | neutral | 1 | null | null | Delta | null | SterlChampion | null | 0 | @JetBlue a little vino wouldn't hurt 🍷 | null | 2015-02-19 12:36:25 -0800 | NYC | Eastern Time (US & Canada) |
568,509,343,047,352,300 | neutral | 0.6632 | null | null | Delta | null | JetBlueNews | null | 0 | @JetBlue Airways Receives New Coverage from Analysts at Bank of America (JBLU) - The Legacy http://t.co/dORuxBqla1 | null | 2015-02-19 12:36:04 -0800 | USA | Sydney |
568,509,302,505,377,800 | positive | 0.3373 | null | 0 | Delta | null | MikewDickman | null | 0 | @JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-) | null | 2015-02-19 12:35:54 -0800 | South Florida | null |
568,503,966,687,993,860 | negative | 1 | Lost Luggage | 0.6616 | Delta | null | HAbbott4 | null | 0 | @JetBlue My bag is missing from 1099 landed over 6 hours ago. Help! | null | 2015-02-19 12:14:42 -0800 | NY | Eastern Time (US & Canada) |
568,502,766,747,971,600 | positive | 1 | null | null | Delta | null | bwsf93 | null | 0 | @JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA | null | 2015-02-19 12:09:56 -0800 | NOVA | America/New_York |
568,502,279,193,681,900 | negative | 1 | Customer Service Issue | 0.6443 | Delta | null | MikewDickman | null | 0 | @JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you? | null | 2015-02-19 12:08:00 -0800 | South Florida | null |
568,502,226,597,101,600 | negative | 1 | Lost Luggage | 1 | Delta | null | HAbbott4 | null | 0 | @JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid! | null | 2015-02-19 12:07:47 -0800 | NY | Eastern Time (US & Canada) |
568,501,539,167,473,660 | neutral | 1 | null | null | Delta | null | JetBlueNews | null | 0 | @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5fmipW9dhi | null | 2015-02-19 12:05:03 -0800 | USA | Sydney |
568,501,157,452,230,660 | positive | 1 | null | null | Delta | null | dougorey | null | 0 | Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way. | [42.36834942, -71.0152744] | 2015-02-19 12:03:32 -0800 | Boston, MA | Eastern Time (US & Canada) |
568,499,629,043,687,400 | neutral | 1 | null | null | Delta | null | bmose14 | null | 0 | @JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http://t.co/A1ChOxKPJp | null | 2015-02-19 11:57:28 -0800 | Boston, MA | Eastern Time (US & Canada) |
568,498,446,216,400,900 | neutral | 0.6768 | null | null | Delta | null | alnosh | null | 0 | @JetBlue short stop at JFK before IAD | null | 2015-02-19 11:52:46 -0800 | D.C. | null |
568,498,114,300,153,860 | negative | 1 | Flight Attendant Complaints | 0.3561 | Delta | null | dougorey | null | 0 | @JetBlue Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather! | [42.36833796, -71.01525742] | 2015-02-19 11:51:27 -0800 | Boston, MA | Eastern Time (US & Canada) |
568,495,595,440,234,500 | positive | 0.6762 | null | null | Delta | null | lyteforce | null | 0 | @JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight. | null | 2015-02-19 11:41:26 -0800 | Richmond BC | Pacific Time (US & Canada) |
568,492,016,587,436,000 | neutral | 0.6606 | null | 0 | Delta | null | alanbestnyc | null | 0 | @JetBlue Does @AirCanada not take fraud as seriously? | null | 2015-02-19 11:27:13 -0800 | null | Quito |
568,491,668,858,662,900 | negative | 0.6629 | Can't Tell | 0.6629 | Delta | null | alanbestnyc | null | 0 | @JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue. | null | 2015-02-19 11:25:50 -0800 | null | Quito |
568,491,434,397,073,400 | negative | 1 | Customer Service Issue | 1 | Delta | null | alanbestnyc | null | 0 | @JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right? | null | 2015-02-19 11:24:54 -0800 | null | Quito |
568,490,310,524,936,200 | negative | 0.6624 | Customer Service Issue | 0.3547 | Delta | null | alanbestnyc | null | 0 | @JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved? | null | 2015-02-19 11:20:26 -0800 | null | Quito |
568,490,190,194,516,000 | positive | 0.6737 | null | null | Delta | null | Lane_ | null | 0 | @JetBlue thanks | null | 2015-02-19 11:19:58 -0800 | South Florida | Eastern Time (US & Canada) |
568,489,782,298,476,540 | positive | 0.6503 | null | null | Delta | null | alanbestnyc | null | 0 | @JetBlue Then en route to the airport the rebooked ticket was refunded. | null | 2015-02-19 11:18:20 -0800 | null | Quito |
568,489,700,232,695,800 | neutral | 1 | null | null | Delta | null | HeathAWhelan | null | 0 | @JetBlue @NHLBruins repping the Bruins in Cleveland at Rock n Roll HOF & The Christmas Story house #JetBlueBruins http://t.co/JKnWuGJ778 | null | 2015-02-19 11:18:01 -0800 | null | null |
568,489,124,098,924,540 | negative | 0.6596 | Can't Tell | 0.3521 | Delta | null | alanbestnyc | null | 0 | @JetBlue No, it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked. | null | 2015-02-19 11:15:43 -0800 | null | Quito |
568,488,247,514,554,400 | negative | 1 | Customer Service Issue | 1 | Delta | null | alanbestnyc | null | 0 | @JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone? | null | 2015-02-19 11:12:14 -0800 | null | Quito |
568,487,688,510,287,900 | negative | 1 | Customer Service Issue | 0.6733 | Delta | null | alanbestnyc | null | 0 | @JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept. | null | 2015-02-19 11:10:01 -0800 | null | Quito |
568,487,677,114,363,900 | positive | 1 | null | null | Delta | null | smsuconn | null | 0 | @JetBlue we made it safe and sound. Thank you for the safe travels. | null | 2015-02-19 11:09:58 -0800 | Alexandria, VA | Eastern Time (US & Canada) |
568,487,439,062,442,000 | negative | 0.6528 | Flight Booking Problems | 0.328 | Delta | null | alanbestnyc | null | 0 | @JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert. | null | 2015-02-19 11:09:02 -0800 | null | Quito |
568,487,293,100,691,460 | neutral | 0.6808 | null | 0 | Delta | null | alanbestnyc | null | 0 | @JetBlue My card company and I explained the issue over the phone when I was in Mexico. I purchased a new ticket over the phone. | null | 2015-02-19 11:08:27 -0800 | null | Quito |
568,487,040,234,459,140 | negative | 1 | Cancelled Flight | 1 | Delta | null | alanbestnyc | null | 0 | @JetBlue But jet blue had Cancelled Flighted my ticket & never reissued it. | null | 2015-02-19 11:07:27 -0800 | null | Quito |
568,486,660,410,908,700 | neutral | 0.6778 | null | 0 | Delta | null | alanbestnyc | null | 0 | @JetBlue my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money. | null | 2015-02-19 11:05:56 -0800 | null | Quito |
568,485,564,112,117,760 | negative | 1 | Customer Service Issue | 0.6508 | Delta | null | mattjay_son | null | 0 | @JetBlue has screwed me over for the last time. @SouthwestAir, glad to give you my business. #JetScrew #AwfulCustomerService | [0.0, 0.0] | 2015-02-19 11:01:35 -0800 | Los Angeles, CA | Arizona |
568,484,039,499,378,700 | negative | 1 | Customer Service Issue | 0.6875 | Delta | null | mattjay_son | null | 0 | @JetBlue Alternatives? You have absolutely no respect for loyal customers. 8 years. No more. I'm done. | null | 2015-02-19 10:55:31 -0800 | Los Angeles, CA | Arizona |
568,483,098,310,152,200 | neutral | 1 | null | null | Delta | null | erinthetraveler | null | 0 | @JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend? | null | 2015-02-19 10:51:47 -0800 | Massachusetts | Eastern Time (US & Canada) |
568,482,785,389,899,800 | negative | 1 | Can't Tell | 0.6666 | Delta | null | mattjay_son | null | 0 | @JetBlue Pooling and gifting are completely different. I shouldn't have to be charged $375 to send points. Its disgusting. | null | 2015-02-19 10:50:32 -0800 | Los Angeles, CA | Arizona |
568,480,654,347,935,740 | negative | 0.6742 | Flight Booking Problems | 0.3383 | Delta | null | mattjay_son | null | 0 | @JetBlue Why would you charge money to transfer points to someone? | [0.0, 0.0] | 2015-02-19 10:42:04 -0800 | Los Angeles, CA | Arizona |
568,475,439,460,515,840 | positive | 1 | null | null | Delta | null | sbgblee | null | 0 | @JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando. 👍👍 | null | 2015-02-19 10:21:21 -0800 | null | null |
568,475,010,798,637,060 | negative | 1 | Flight Booking Problems | 1 | Delta | null | _TheRobynShow | null | 0 | @JetBlue doesn't help if I have to fly on specific days | [40.63817554, -73.95630614] | 2015-02-19 10:19:38 -0800 | NYC | Eastern Time (US & Canada) |
568,474,960,097,878,000 | negative | 1 | Flight Attendant Complaints | 0.6809 | Delta | null | NY_US | null | 0 | @JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate. | null | 2015-02-19 10:19:26 -0800 | NY NY | null |
568,474,423,742,738,400 | positive | 0.689 | null | 0 | Delta | null | lyteforce | null | 0 | @JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;) | null | 2015-02-19 10:17:19 -0800 | Richmond BC | Pacific Time (US & Canada) |
568,474,096,058,507,260 | neutral | 0.6659 | null | null | Delta | null | lyteforce | null | 0 | @JetBlue Just looking to arrange for a nice flight from SEA to LA-ish and comparing the cost to something more direct from YVR. | null | 2015-02-19 10:16:00 -0800 | Richmond BC | Pacific Time (US & Canada) |
568,473,686,178,717,700 | neutral | 0.6786 | null | null | Delta | null | slevine17 | null | 0 | @JetBlue Sent my suggestion and comments via the link provided.. | null | 2015-02-19 10:14:23 -0800 | null | null |
568,473,361,388,572,700 | negative | 1 | Flight Attendant Complaints | 1 | Delta | null | NY_US | null | 0 | @JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met. | null | 2015-02-19 10:13:05 -0800 | NY NY | null |
568,472,330,097,332,200 | positive | 1 | null | null | Delta | null | AnthonysEdits | null | 0 | @JetBlue I love you | null | 2015-02-19 10:08:59 -0800 | ✖️ || 4/5 || ✖️ | Eastern Time (US & Canada) |
568,470,507,433,168,900 | neutral | 0.6259 | null | null | Delta | null | slevine17 | null | 0 | @JetBlue Ever consider coming to Memphis? Need some TrueBlue service and fares badly!! | null | 2015-02-19 10:01:45 -0800 | null | null |
568,467,286,333,513,700 | negative | 1 | Late Flight | 1 | Delta | null | BrianKal | null | 0 | @JetBlue what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech issues. | [38.87982914, -77.11608667] | 2015-02-19 09:48:57 -0800 | Metro Washington DC | Eastern Time (US & Canada) |
568,464,487,931,613,200 | positive | 1 | null | null | Delta | null | 305Josec | null | 0 | @JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me 😊😊😊✈️✈️✈️ | null | 2015-02-19 09:37:50 -0800 | Miami, Florida | null |
568,460,351,873,937,400 | negative | 1 | Customer Service Issue | 0.6839 | Delta | null | evelynsarah | null | 0 | @JetBlue is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. #thingsyoucantmakeup #switch2SBux? | null | 2015-02-19 09:21:24 -0800 | Los Angeles, CA | Quito |
568,456,085,536,935,940 | negative | 1 | Bad Flight | 0.3579 | Delta | null | GinaMPassantino | null | 0 | @JetBlue As long as someone remembers to put it on plane right? That was a really lame excuse.Geez @JetBlue can do much better #coffeeneeded | null | 2015-02-19 09:04:26 -0800 | Amherst, NY | Eastern Time (US & Canada) |
568,454,161,962,049,540 | negative | 0.662 | Bad Flight | 0.662 | Delta | null | GinaMPassantino | null | 0 | @JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee | null | 2015-02-19 08:56:48 -0800 | Amherst, NY | Eastern Time (US & Canada) |
568,451,040,397,422,600 | negative | 1 | Can't Tell | 0.3368 | Delta | null | GinaMPassantino | null | 0 | @JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee | null | 2015-02-19 08:44:23 -0800 | Amherst, NY | Eastern Time (US & Canada) |
568,450,407,204,139,000 | positive | 1 | null | null | Delta | null | alexnazaryan | null | 0 | @JetBlue Utah, I think. And thanks! | null | 2015-02-19 08:41:53 -0800 | New York City | Atlantic Time (Canada) |
568,448,110,256,640,000 | positive | 1 | null | null | Delta | null | smsuconn | null | 0 | @JetBlue thank you! | null | 2015-02-19 08:32:45 -0800 | Alexandria, VA | Eastern Time (US & Canada) |
568,448,023,845,572,600 | neutral | 0.6423 | null | null | Delta | null | smsuconn | null | 0 | @JetBlue yes he and all the princesses. Trying to get to the #glassslipperchallenge at WDW. | null | 2015-02-19 08:32:24 -0800 | Alexandria, VA | Eastern Time (US & Canada) |
568,444,650,903,748,600 | positive | 0.6754 | null | 0 | Delta | null | hipch1ck | null | 0 | @JetBlue, never been delayed before; 533 to TPA out of BDL. Better safe than sorry. 💙 #lovejetblue #onlyblue #jetblueforever | null | 2015-02-19 08:19:00 -0800 | Upstate New York | Eastern Time (US & Canada) |
568,444,359,391,252,500 | negative | 0.6831 | Late Flight | 0.6831 | Delta | null | smsuconn | null | 0 | @JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying. | null | 2015-02-19 08:17:51 -0800 | Alexandria, VA | Eastern Time (US & Canada) |
568,443,892,569,235,460 | positive | 1 | null | null | Delta | null | leahmg2 | null | 0 | @JetBlue great flight and crew! Flight 51 from BOS to MCO | null | 2015-02-19 08:15:59 -0800 | New Jersey | Eastern Time (US & Canada) |
568,442,989,258,911,740 | negative | 1 | Late Flight | 0.6667 | Delta | null | smsuconn | null | 0 | @JetBlue i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer. | null | 2015-02-19 08:12:24 -0800 | Alexandria, VA | Eastern Time (US & Canada) |
568,442,965,661,761,540 | positive | 1 | null | null | Delta | null | kzone7 | null | 0 | @JetBlue That's why I love JetBlue! #truebluemember4life | null | 2015-02-19 08:12:18 -0800 | Long Island, NY | Eastern Time (US & Canada) |
568,442,328,794,464,260 | positive | 0.6596 | null | 0 | Delta | null | KatieLeonick | null | 0 | @JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help! | null | 2015-02-19 08:09:46 -0800 | Chasing the dream | Eastern Time (US & Canada) |
568,442,077,400,436,740 | neutral | 0.7246 | null | 0 | Delta | null | TomFecteau | null | 0 | @JetBlue traveling w/ a rifle for a hunting trip, can a pistol be in the same large rifle case too? Wasn't clear in freq asked questions | null | 2015-02-19 08:08:47 -0800 | New England | Eastern Time (US & Canada) |
568,441,576,206,286,850 | positive | 0.6989 | null | null | Delta | null | kzone7 | null | 0 | @JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her. | null | 2015-02-19 08:06:47 -0800 | Long Island, NY | Eastern Time (US & Canada) |
568,440,681,531,875,300 | negative | 0.6966 | Flight Booking Problems | 0.3708 | Delta | null | KatieLeonick | null | 0 | @JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ? | null | 2015-02-19 08:03:14 -0800 | Chasing the dream | Eastern Time (US & Canada) |
568,440,372,206,182,400 | negative | 0.6471 | Cancelled Flight | 0.3345 | Delta | null | ZKatcher | null | 0 | @JetBlue - He Cancelled Flightled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable | [0.0, 0.0] | 2015-02-19 08:02:00 -0800 | Washington, DC | Eastern Time (US & Canada) |
568,440,180,769,746,940 | neutral | 0.6774 | null | null | Delta | null | kzone7 | null | 0 | @JetBlue Thanks! I just sent a few DMs. | null | 2015-02-19 08:01:14 -0800 | Long Island, NY | Eastern Time (US & Canada) |
568,439,661,590,396,900 | negative | 1 | Can't Tell | 0.6729 | Delta | null | ZKatcher | null | 0 | @JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account | [0.0, 0.0] | 2015-02-19 07:59:11 -0800 | Washington, DC | Eastern Time (US & Canada) |
568,438,528,666,959,900 | negative | 1 | Flight Booking Problems | 0.3437 | Delta | null | Old_bauer | null | 0 | talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited | null | 2015-02-19 07:54:40 -0800 | null | Eastern Time (US & Canada) |
568,438,162,369,822,700 | negative | 0.6719 | Flight Booking Problems | 0.3781 | Delta | null | HisBoots | null | 0 | .@JetBlue @ZKatcher 😂😂😂😂😂OMG. Bored & read through this convo.. Seems like JetBlue is on point. | null | 2015-02-19 07:53:13 -0800 | Live Free or Die | Eastern Time (US & Canada) |
568,437,285,605,257,200 | negative | 1 | Cancelled Flight | 0.6316 | Delta | null | Old_bauer | null | 0 | @JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold | null | 2015-02-19 07:49:44 -0800 | null | Eastern Time (US & Canada) |
568,437,189,694,111,740 | negative | 0.6513 | Bad Flight | 0.3288 | Delta | null | Tostie | null | 0 | @JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly. | null | 2015-02-19 07:49:21 -0800 | Waltham, MA | Eastern Time (US & Canada) |
568,436,943,131,951,100 | neutral | 0.6923 | null | null | Delta | null | kzone7 | null | 0 | @JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines. | null | 2015-02-19 07:48:22 -0800 | Long Island, NY | Eastern Time (US & Canada) |
568,436,613,384,155,140 | negative | 1 | Customer Service Issue | 0.649 | Delta | null | Old_bauer | null | 1 | @JetBlue trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain | null | 2015-02-19 07:47:04 -0800 | null | Eastern Time (US & Canada) |
568,435,926,503,976,960 | negative | 0.6801 | Flight Booking Problems | 0.3419 | Delta | null | wclsc59 | null | 0 | @JetBlue please get service started at @triflight and offer good routes lile florida upstate ny vegas etc | null | 2015-02-19 07:44:20 -0800 | johnson city tn | null |
568,435,750,485,819,400 | negative | 1 | Cancelled Flight | 0.6702 | Delta | null | Old_bauer | null | 0 | @JetBlue Cancelled Flightling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed? | null | 2015-02-19 07:43:38 -0800 | null | Eastern Time (US & Canada) |
568,435,677,190,336,500 | negative | 0.6201 | Can't Tell | 0.6201 | Delta | null | ZKatcher | null | 0 | @JetBlue i am here - what is your resolution? | [0.0, 0.0] | 2015-02-19 07:43:21 -0800 | Washington, DC | Eastern Time (US & Canada) |
568,435,364,349,808,640 | positive | 1 | null | null | Delta | null | MJayRosenberg | null | 0 | @JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise) | null | 2015-02-19 07:42:06 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
568,434,959,226,179,600 | positive | 1 | null | null | Delta | null | EricaRhone | null | 0 | @JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT | null | 2015-02-19 07:40:29 -0800 | NYC | Eastern Time (US & Canada) |
568,434,729,684,308,000 | negative | 1 | Flight Attendant Complaints | 1 | Delta | null | eatplaylove1 | null | 0 | @JetBlue not making a great first impression on my first flight. 20 minutes before boarding and the gate agent still can't assign me a seat? | null | 2015-02-19 07:39:35 -0800 | null | Eastern Time (US & Canada) |
568,434,307,989,159,940 | negative | 0.6951 | Late Flight | 0.6951 | Delta | null | MikeH1123 | null | 0 | @JetBlue My Flight 1318 is delayed and I am connecting from Boston. Is it possible to switch me to Flight 118 so I can make my connection? | null | 2015-02-19 07:37:54 -0800 | Brooklyn, NY | America/Atikokan |
568,434,301,496,381,440 | negative | 1 | Cancelled Flight | 1 | Delta | null | Old_bauer | null | 0 | @JetBlue loves Cancelled Flightling tickets and not telling their customers #flyunited | null | 2015-02-19 07:37:53 -0800 | null | Eastern Time (US & Canada) |
568,433,716,206,436,350 | negative | 1 | Cancelled Flight | 0.6347 | Delta | null | Old_bauer | null | 0 | @JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue | null | 2015-02-19 07:35:33 -0800 | null | Eastern Time (US & Canada) |
568,433,301,880,479,740 | negative | 1 | Cancelled Flight | 1 | Delta | null | Old_bauer | null | 0 | @JetBlue would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain | null | 2015-02-19 07:33:54 -0800 | null | Eastern Time (US & Canada) |
568,433,145,437,138,940 | negative | 1 | Customer Service Issue | 1 | Delta | null | ZKatcher | null | 0 | @JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport | [0.0, 0.0] | 2015-02-19 07:33:17 -0800 | Washington, DC | Eastern Time (US & Canada) |
568,433,045,805,465,600 | negative | 1 | Flight Attendant Complaints | 0.6854 | Delta | null | Schnitz85 | null | 0 | @JetBlue I'm on flight and no booze being served 30 min in... What gives? #lostrevenue #angryandsober #bachelorpartymishap | null | 2015-02-19 07:32:53 -0800 | New York, NY | Quito |
568,432,677,789,012,000 | negative | 1 | Can't Tell | 0.6659 | Delta | null | LisaTweetsa | null | 0 | @JetBlue I've used you guys for 10 years but after this experience I will NEVER EVER use you again. | null | 2015-02-19 07:31:26 -0800 | New York, NY | Quito |
568,432,609,866,457,100 | negative | 1 | Cancelled Flight | 1 | Delta | null | Old_bauer | null | 0 | @JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice | null | 2015-02-19 07:31:09 -0800 | null | Eastern Time (US & Canada) |
568,432,405,482,229,760 | positive | 1 | null | null | Delta | null | HenRoc_ | null | 0 | @JetBlue you guys are lucky I love you | null | 2015-02-19 07:30:21 -0800 | Where the food at | Quito |
568,432,328,902,610,940 | negative | 1 | Customer Service Issue | 1 | Delta | null | LisaTweetsa | null | 0 | @JetBlue Maybe stop telling people the wrong info on your customer service calls. | null | 2015-02-19 07:30:02 -0800 | New York, NY | Quito |
568,431,356,037,996,540 | negative | 1 | Customer Service Issue | 1 | Delta | null | LisaTweetsa | null | 0 | @JetBlue customer service was so bad updating my points, once I use my next points, I won't be flying you. Point system is almost a sham. | null | 2015-02-19 07:26:10 -0800 | New York, NY | Quito |
568,431,120,032,915,460 | negative | 1 | Customer Service Issue | 0.6802 | Delta | null | Old_bauer | null | 0 | @JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer | null | 2015-02-19 07:25:14 -0800 | null | Eastern Time (US & Canada) |
568,430,874,049,581,060 | negative | 1 | Cancelled Flight | 0.6966 | Delta | null | Old_bauer | null | 0 | @JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid | null | 2015-02-19 07:24:15 -0800 | null | Eastern Time (US & Canada) |
568,430,681,367,453,700 | negative | 1 | Customer Service Issue | 1 | Delta | null | ZKatcher | null | 0 | @JetBlue I spent over an hour of my morning on hold w/ your customer support. I want my confirmed flight to be taken care of | null | 2015-02-19 07:23:30 -0800 | Washington, DC | Eastern Time (US & Canada) |
568,430,087,298,801,660 | negative | 1 | Customer Service Issue | 0.656 | Delta | null | Old_bauer | null | 0 | @JetBlue @ZKatcher @bretharold does it look like to we talked to customer service? http://t.co/vYUAnh4Iqr | null | 2015-02-19 07:21:08 -0800 | null | Eastern Time (US & Canada) |
568,429,798,604,857,340 | negative | 0.7112 | Late Flight | 0.3609 | Delta | null | ZKatcher | null | 0 | @JetBlue claims w/ customer protection they "will notify customers of delays, Cancelled Flightlations and diversions." #NotTRUE http://t.co/3oq1T4ohjl | [0.0, 0.0] | 2015-02-19 07:19:59 -0800 | Washington, DC | Eastern Time (US & Canada) |
568,427,942,382,071,800 | negative | 0.699 | Flight Booking Problems | 0.699 | Delta | null | Old_bauer | null | 0 | @JetBlue if there is a "processing error" the why do you send out full flight tickets and confirmations? #FlySouthwest | null | 2015-02-19 07:12:37 -0800 | null | Eastern Time (US & Canada) |
568,427,870,055,305,200 | positive | 1 | null | null | Delta | null | AliBessette | null | 0 | @JetBlue thank you will do!! You guy are awesome! | null | 2015-02-19 07:12:19 -0800 | null | Quito |
568,427,853,265,571,840 | positive | 0.7007 | null | null | Delta | null | amybruni | null | 0 | @JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597 | null | 2015-02-19 07:12:15 -0800 | Massachusetts | Pacific Time (US & Canada) |
568,426,494,554,480,640 | positive | 1 | null | null | Delta | null | Kamari102 | null | 0 | @JetBlue definitely! | null | 2015-02-19 07:06:51 -0800 | Long Island, NY | Eastern Time (US & Canada) |
568,426,489,055,719,400 | negative | 1 | Customer Service Issue | 0.6916 | Delta | null | ZKatcher | null | 1 | @JetBlue tells me $130 paid & confirmed flight will now cost me $566.80 CASH ONLY @ airport 22 hours before my flight #RIPOFF #NoSupport | [0.0, 0.0] | 2015-02-19 07:06:50 -0800 | Washington, DC | Eastern Time (US & Canada) |
568,425,693,828,132,860 | positive | 1 | null | null | Delta | null | AliBessette | null | 0 | @JetBlue okay awesome! Thank you! | null | 2015-02-19 07:03:40 -0800 | null | Quito |
568,425,272,304,934,900 | negative | 1 | Cancelled Flight | 0.6676 | Delta | null | ZKatcher | null | 1 | @JetBlue = WORST. Booked in Oct. w/ email confirm & NEVER INFORMED Cancelled Flightlation. Instructed "to mail written letter" http://t.co/c7Kzbvf8h8 | [0.0, 0.0] | 2015-02-19 07:02:00 -0800 | Washington, DC | Eastern Time (US & Canada) |
568,424,902,287,446,000 | negative | 1 | Flight Attendant Complaints | 0.6531 | Delta | null | yippersNY | null | 0 | @JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep? | null | 2015-02-19 07:00:32 -0800 | null | null |
568,424,725,929,701,400 | positive | 1 | null | null | Delta | null | Kamari102 | null | 0 | @JetBlue I was so excited when I saw that you fly there! #ionlyflyblue | null | 2015-02-19 06:59:50 -0800 | Long Island, NY | Eastern Time (US & Canada) |
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