tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
567,965,767,808,864,260 | neutral | 1 | null | null | Delta | null | JetBlueNews | null | 0 | @JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/E5NaxBUe4s http://t.co/E1Mex0t6Q5 | null | 2015-02-18 00:36:05 -0800 | USA | Sydney |
567,950,666,578,030,600 | neutral | 1 | null | null | Delta | null | JetBlueNews | null | 0 | @JetBlue Change in the Air for Travelers, Investors - @BloombergNews http://t.co/6redD3vC73 | null | 2015-02-17 23:36:05 -0800 | USA | Sydney |
567,947,508,208,377,860 | positive | 0.6764 | null | 0 | Delta | null | JJBarraza | null | 0 | @JetBlue Finally taking off! LAS-FLL-SJU #letsgo | null | 2015-02-17 23:23:32 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
567,935,527,481,188,350 | neutral | 1 | null | null | Delta | null | ToTravelToLive | null | 0 | @JetBlue Anywhere warm cause its freezing in NYC | null | 2015-02-17 22:35:56 -0800 | NYC | null |
567,930,900,731,854,850 | negative | 1 | Lost Luggage | 0.6667 | Delta | null | cessymeacham | null | 0 | @JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed. | null | 2015-02-17 22:17:33 -0800 | Satellite Beach Fl. | Eastern Time (US & Canada) |
567,919,283,419,742,200 | neutral | 1 | null | null | Delta | null | Under4R | null | 0 | @JetBlue, flights 1970, 1366, and 1552 will fly over after 1 am on your way into @BostonLogan - mind taking ocean approach so we can sleep? | null | 2015-02-17 21:31:23 -0800 | Milton, Massachusetts | null |
567,918,931,148,685,300 | negative | 1 | Can't Tell | 1 | Delta | null | komal102 | null | 0 | @JetBlue not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable.. | null | 2015-02-17 21:29:59 -0800 | BOSTON | Eastern Time (US & Canada) |
567,918,283,866,898,400 | negative | 1 | Customer Service Issue | 1 | Delta | null | komal102 | null | 0 | @JetBlue We even went to the airport and were on the phone for hrs and no help at all. Everyone said different things. | null | 2015-02-17 21:27:24 -0800 | BOSTON | Eastern Time (US & Canada) |
567,918,173,992,910,850 | negative | 1 | Late Flight | 0.6496 | Delta | null | komal102 | null | 0 | @JetBlue People kept saying it was due to weather but there were flights going directly to boston even after our flight. | null | 2015-02-17 21:26:58 -0800 | BOSTON | Eastern Time (US & Canada) |
567,917,894,144,770,050 | negative | 0.6989 | Flight Attendant Complaints | 0.3763 | Delta | null | komal102 | null | 0 | @JetBlue I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it | null | 2015-02-17 21:25:52 -0800 | BOSTON | Eastern Time (US & Canada) |
567,916,937,679,884,300 | negative | 1 | Cancelled Flight | 1 | Delta | null | komal102 | null | 0 | @JetBlue disappointed that my flight back to boston from PR was Cancelled Flightled,rebooked 4 the next day,delayed that one too, and no compensation | null | 2015-02-17 21:22:03 -0800 | BOSTON | Eastern Time (US & Canada) |
567,915,499,868,131,300 | positive | 1 | null | null | Delta | null | fialho_monica | null | 0 | @JetBlue great trip today! Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB | null | 2015-02-17 21:16:21 -0800 | null | null |
567,912,664,996,786,200 | neutral | 0.6557 | null | null | Delta | null | JetBlueNews | null | 0 | @JetBlue Celebrates 15-Year Anniversary With New Livery - Digital Journal http://t.co/U5HXri6Crx | null | 2015-02-17 21:05:05 -0800 | USA | Sydney |
567,911,142,955,311,100 | positive | 1 | null | null | Delta | null | thedonkeyshow | null | 0 | @JetBlue awe you guys are great can't wait to travel with you again soon!!! | null | 2015-02-17 20:59:02 -0800 | New York City, NY | Central Time (US & Canada) |
567,910,969,856,229,400 | positive | 1 | null | null | Delta | null | kimbetech | null | 0 | @JetBlue yes! Announced we will take off. You're on it! Thank you! | null | 2015-02-17 20:58:21 -0800 | NYC | Eastern Time (US & Canada) |
567,907,212,154,118,140 | positive | 1 | null | null | Delta | null | bekiweki | null | 0 | @JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated! | null | 2015-02-17 20:43:25 -0800 | Provo, UT | Central Time (US & Canada) |
567,906,937,423,073,300 | neutral | 0.6853 | null | 0 | Delta | null | bekiweki | null | 0 | @JetBlue What about if I booked it through Orbitz? My email is correct, but there's a middle party. | null | 2015-02-17 20:42:19 -0800 | Provo, UT | Central Time (US & Canada) |
567,906,374,870,528,000 | positive | 0.6635 | null | 0 | Delta | null | lynn_with_an_A | null | 1 | @JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit. | null | 2015-02-17 20:40:05 -0800 | Brooklyn, NY | Quito |
567,905,540,761,870,340 | neutral | 0.68 | null | 0 | Delta | null | michaelhakimkan | null | 0 | @JetBlue it was at JFK airport right now | null | 2015-02-17 20:36:46 -0800 | null | null |
567,905,220,828,606,460 | neutral | 0.6714 | null | 0 | Delta | null | bekiweki | null | 0 | @JetBlue That's pretty nice. Are flight credits automatically given after the flight? I also wish there were a lounge I could sleep in. | null | 2015-02-17 20:35:30 -0800 | Provo, UT | Central Time (US & Canada) |
567,905,158,346,207,200 | positive | 1 | null | null | Delta | null | NYC_TAM | null | 0 | @JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI | null | 2015-02-17 20:35:15 -0800 | null | null |
567,904,873,246,781,440 | negative | 1 | Customer Service Issue | 0.6559 | Delta | null | michaelhakimkan | null | 0 | @JetBlue She claimed that she did, but I was not happy with the way I was treated. | null | 2015-02-17 20:34:07 -0800 | null | null |
567,903,883,047,088,100 | negative | 1 | Damaged Luggage | 0.7113 | Delta | null | michaelhakimkan | null | 0 | @JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue | null | 2015-02-17 20:30:11 -0800 | null | null |
567,903,653,933,101,060 | negative | 0.6154 | Customer Service Issue | 0.3187 | Delta | null | ChicDisheveled | null | 0 | @JetBlue shout out to the crew on flight 89 headed back to the big apple, they kept my glass half full the whole flight! #jetbluejfk | [32.73130971, -117.20222555] | 2015-02-17 20:29:16 -0800 | San Diego, CA | Arizona |
567,902,218,059,264,000 | negative | 1 | Late Flight | 0.7126 | Delta | null | bekiweki | null | 0 | @JetBlue That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting. | null | 2015-02-17 20:23:34 -0800 | Provo, UT | Central Time (US & Canada) |
567,899,906,150,703,100 | positive | 1 | null | null | Delta | null | mypumpkinheads | null | 0 | @JetBlue thank you for help and quick response | null | 2015-02-17 20:14:23 -0800 | null | Eastern Time (US & Canada) |
567,897,563,065,511,940 | neutral | 0.6421 | null | null | Delta | null | JetBlueNews | null | 0 | @JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/bTb4awQtln | null | 2015-02-17 20:05:04 -0800 | USA | Sydney |
567,897,030,934,269,950 | neutral | 1 | null | null | Delta | null | mypumpkinheads | null | 0 | @JetBlue flight 705. EWR to FLL | null | 2015-02-17 20:02:57 -0800 | null | Eastern Time (US & Canada) |
567,896,250,013,601,800 | neutral | 1 | null | null | Delta | null | SpiritED_Dixon | null | 0 | @JetBlue @KleinErin Hi! Know a pastor or homeschool mom who might like SpiritED? Have 'em contact me on Prefundia:http://t.co/jRbZLHRW7y | null | 2015-02-17 19:59:51 -0800 | USA | null |
567,895,874,598,215,700 | neutral | 1 | null | null | Delta | null | mypumpkinheads | null | 0 | @JetBlue don't know if u define that as a #ControllableIrregularity | null | 2015-02-17 19:58:22 -0800 | null | Eastern Time (US & Canada) |
567,895,664,769,785,860 | negative | 0.7018 | Cancelled Flight | 0.3814 | Delta | null | mypumpkinheads | null | 0 | @JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service | null | 2015-02-17 19:57:32 -0800 | null | Eastern Time (US & Canada) |
567,894,002,286,096,400 | positive | 0.6671 | null | 0 | Delta | null | fanmla1 | null | 0 | @JetBlue big shoutout to the crews on 2017 Bos>jfk & 486 jfk>roc, & gate crews at c19 Bos & 6 jfk. Long day of delays made better by them! | null | 2015-02-17 19:50:55 -0800 | null | Eastern Time (US & Canada) |
567,893,822,585,327,600 | negative | 1 | Late Flight | 1 | Delta | null | mypumpkinheads | null | 0 | @JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail | null | 2015-02-17 19:50:12 -0800 | null | Eastern Time (US & Canada) |
567,892,715,603,652,600 | positive | 0.6304 | null | null | Delta | null | Denaroche | null | 0 | @Jetblue first airline to use #applepay in flight #airlines | null | 2015-02-17 19:45:48 -0800 | Scottsdale | Pacific Time (US & Canada) |
567,892,508,987,908,100 | negative | 1 | Can't Tell | 0.6529 | Delta | null | BFontanilla | null | 0 | @JetBlue I hope your system wasn't hacked cause someone else's passport info was on my reservation & I couldn't get my boarding pass | null | 2015-02-17 19:44:59 -0800 | Orange County, USA | Pacific Time (US & Canada) |
567,891,805,867,483,140 | positive | 0.6411 | null | 0 | Delta | null | reidcappel | null | 0 | @JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience | null | 2015-02-17 19:42:12 -0800 | New Vernon, NJ | Eastern Time (US & Canada) |
567,890,265,416,945,660 | neutral | 0.6925 | null | null | Delta | null | JetBlueNews | null | 0 | @JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Alaska Highway News http://t.co/tynchOeLac | null | 2015-02-17 19:36:04 -0800 | USA | Sydney |
567,887,437,826,908,160 | negative | 1 | Late Flight | 1 | Delta | null | TranquillityIW | null | 0 | @JetBlue honestly I’m glad you didn’t Cancelled Flight the flight, just that I’ll be driving home at 3-4 am now. :/ | null | 2015-02-17 19:24:50 -0800 | Somewhere in between | Eastern Time (US & Canada) |
567,887,326,350,811,140 | negative | 1 | Lost Luggage | 1 | Delta | null | Trufflebaby2 | null | 0 | @JetBlue bag just delivered and items have been stolen. At first look - my Kate spade bag and bottle of spiced rum! Wtf!! | null | 2015-02-17 19:24:24 -0800 | null | null |
567,885,370,064,506,900 | negative | 1 | Cancelled Flight | 1 | Delta | negative | dannygilbs | Cancelled Flight | 0 | @JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song "I'm Blue" while flying on JetBlue. | null | 2015-02-17 19:16:37 -0800 | New York, NY | Eastern Time (US & Canada) |
567,880,900,358,311,940 | positive | 1 | null | null | Delta | null | odie488 | null | 0 | @JetBlue @Leopolds_IC No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious! | null | 2015-02-17 18:58:52 -0800 | null | Central Time (US & Canada) |
567,879,331,810,246,660 | negative | 1 | Late Flight | 1 | Delta | null | GraceLavigne | null | 0 | @JetBlue flight delayed 3x(!) and still not taking off on time, & greeting me at my seat (yes it's gum & garbage): http://t.co/n9hmcrJChb | null | 2015-02-17 18:52:38 -0800 | null | Eastern Time (US & Canada) |
567,878,078,782,898,200 | positive | 1 | null | null | Delta | null | MoniqueRose18 | null | 0 | @JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :) | null | 2015-02-17 18:47:39 -0800 | Boston | null |
567,876,244,722,815,000 | neutral | 1 | null | null | Delta | null | Trufflebaby2 | null | 0 | @JetBlue sent | null | 2015-02-17 18:40:22 -0800 | null | null |
567,875,974,869,680,100 | positive | 0.6989 | null | null | Delta | null | cindylouwho821 | null | 0 | @JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine | null | 2015-02-17 18:39:17 -0800 | Washington, DC | Central Time (US & Canada) |
567,875,922,906,456,060 | neutral | 1 | null | null | Delta | null | MoniqueRose18 | null | 0 | @JetBlue Sure! Email screenshot below. Link: https://t.co/soiQrN19aj http://t.co/IbVvTzLS4E | null | 2015-02-17 18:39:05 -0800 | Boston | null |
567,874,970,463,780,860 | positive | 1 | null | null | Delta | null | Krocheima | null | 0 | @JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic! | null | 2015-02-17 18:35:18 -0800 | Bahhhston. | Eastern Time (US & Canada) |
567,874,858,815,733,760 | negative | 0.6465 | Lost Luggage | 0.6465 | Delta | null | Trufflebaby2 | null | 0 | @JetBlue bag is supposedly here in Boston | null | 2015-02-17 18:34:51 -0800 | null | null |
567,874,505,881,845,760 | neutral | 1 | null | null | Delta | null | MoniqueRose18 | null | 0 | @JetBlue Received an invitation to participate in e-rewards. Is this legit from JetBlue? Just double checking bc the site looked different. | null | 2015-02-17 18:33:27 -0800 | Boston | null |
567,873,801,653,997,600 | negative | 0.6476 | Lost Luggage | 0.6476 | Delta | null | Trufflebaby2 | null | 0 | @JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights | null | 2015-02-17 18:30:39 -0800 | null | null |
567,873,229,055,991,800 | negative | 0.6987 | Lost Luggage | 0.3493 | Delta | null | Trufflebaby2 | null | 0 | @JetBlue I get Sunday due to weather and ok Monday they're busy but this is crazy | null | 2015-02-17 18:28:23 -0800 | null | null |
567,873,087,108,161,540 | neutral | 1 | null | null | Delta | null | Trufflebaby2 | null | 0 | @JetBlue I have the emails that they are on their way | null | 2015-02-17 18:27:49 -0800 | null | null |
567,873,006,501,888,000 | negative | 1 | Flight Attendant Complaints | 0.6544 | Delta | null | mellamommy | null | 0 | @JetBlue supervisor humiliated us and was uncompromising. We were completely blindsided! | null | 2015-02-17 18:27:29 -0800 | null | null |
567,872,392,116,191,200 | negative | 0.6504 | Flight Booking Problems | 0.3418 | Delta | null | mellamommy | null | 0 | @JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp. | null | 2015-02-17 18:25:03 -0800 | null | null |
567,872,361,304,821,760 | negative | 1 | Can't Tell | 0.6495 | Delta | null | Trufflebaby2 | null | 0 | @JetBlue right now completely pissed off | null | 2015-02-17 18:24:56 -0800 | null | null |
567,872,267,910,262,800 | negative | 1 | Lost Luggage | 0.6512 | Delta | null | Trufflebaby2 | null | 0 | @JetBlue I've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat | null | 2015-02-17 18:24:33 -0800 | null | null |
567,872,077,899,763,700 | negative | 1 | Customer Service Issue | 0.6682 | Delta | null | mellamommy | null | 0 | @JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity. | null | 2015-02-17 18:23:48 -0800 | null | null |
567,872,044,030,918,660 | negative | 1 | Customer Service Issue | 1 | Delta | null | Trufflebaby2 | null | 0 | @JetBlue dispatcher keeps yelling and hung up on me! | null | 2015-02-17 18:23:40 -0800 | null | null |
567,871,911,960,645,600 | negative | 0.6252 | Customer Service Issue | 0.3307 | Delta | null | Trufflebaby2 | null | 0 | @JetBlue now when I call it's still at the warehouse and might be going out tonight | null | 2015-02-17 18:23:09 -0800 | null | null |
567,871,783,107,452,900 | negative | 1 | Late Flight | 0.6675 | Delta | null | Trufflebaby2 | null | 0 | @JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8 | null | 2015-02-17 18:22:38 -0800 | null | null |
567,869,962,800,472,060 | negative | 1 | Bad Flight | 1 | Delta | null | Mister_17_5 | null | 0 | @JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold | null | 2015-02-17 18:15:24 -0800 | null | Eastern Time (US & Canada) |
567,868,027,376,517,100 | neutral | 1 | null | null | Delta | null | PaulRivera88 | null | 0 | @JetBlue yep it's for tomorrow. | null | 2015-02-17 18:07:42 -0800 | null | Eastern Time (US & Canada) |
567,867,483,622,748,160 | negative | 1 | Customer Service Issue | 0.654 | Delta | null | Analystdoc | null | 0 | “@JetBlue: @Analystdoc Unfortunately that's not an available option with our current system. Sorry guys. That's a certain #fail Fix it plz. | null | 2015-02-17 18:05:33 -0800 | Greenwich, CT | null |
567,864,793,404,555,260 | negative | 1 | Customer Service Issue | 0.66 | Delta | null | mellamommy | null | 0 | @JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number. | null | 2015-02-17 17:54:51 -0800 | null | null |
567,864,588,521,381,900 | negative | 1 | Cancelled Flight | 1 | Delta | null | knfitzpa | null | 0 | @JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued? | null | 2015-02-17 17:54:02 -0800 | null | Eastern Time (US & Canada) |
567,864,058,742,845,440 | negative | 1 | Customer Service Issue | 1 | Delta | null | Analystdoc | null | 0 | @JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :( | null | 2015-02-17 17:51:56 -0800 | Greenwich, CT | null |
567,862,754,557,759,500 | positive | 1 | null | null | Delta | null | katie654 | null | 0 | @JetBlue is definitely my new favorite airline. | null | 2015-02-17 17:46:45 -0800 | null | null |
567,862,628,460,159,000 | positive | 0.6947 | null | null | Delta | null | gmggonzalez | null | 0 | @JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning. | null | 2015-02-17 17:46:15 -0800 | null | Eastern Time (US & Canada) |
567,861,067,088,597,000 | neutral | 1 | null | null | Delta | null | gmggonzalez | null | 0 | @JetBlue all up to date. Can't update via Google play. | null | 2015-02-17 17:40:03 -0800 | null | Eastern Time (US & Canada) |
567,860,450,676,903,940 | negative | 1 | Customer Service Issue | 0.6596 | Delta | null | gmggonzalez | null | 0 | @JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks! | null | 2015-02-17 17:37:36 -0800 | null | Eastern Time (US & Canada) |
567,860,067,602,559,000 | neutral | 0.6669 | null | null | Delta | null | JetBlueNews | null | 0 | @JetBlue becomes first #airline to accept #Apple Pay - Future #Travel Experience http://t.co/czOr4nyh9n | null | 2015-02-17 17:36:05 -0800 | USA | Sydney |
567,857,135,066,964,000 | negative | 1 | Can't Tell | 0.3417 | Delta | null | techyheads | null | 0 | @JetBlue well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats | null | 2015-02-17 17:24:25 -0800 | null | Eastern Time (US & Canada) |
567,856,962,521,661,440 | positive | 1 | null | null | Delta | null | NYC_JaneDoe | null | 0 | @JetBlue Thank you for your excellent customer service - resolved issue quickly. | null | 2015-02-17 17:23:44 -0800 | Long Island, NY | Eastern Time (US & Canada) |
567,856,400,522,563,600 | negative | 1 | Can't Tell | 0.3441 | Delta | null | Nickymkirk | null | 0 | @JetBlue yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves. | null | 2015-02-17 17:21:30 -0800 | Dorado | null |
567,856,127,246,999,550 | negative | 0.6678 | Customer Service Issue | 0.6678 | Delta | null | knfitzpa | null | 0 | @JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info. | null | 2015-02-17 17:20:25 -0800 | null | Eastern Time (US & Canada) |
567,855,566,590,255,100 | negative | 1 | Cancelled Flight | 1 | Delta | null | knfitzpa | null | 0 | @JetBlue well, now saying our flight is going to be Cancelled Flighted & that by not changing earlier, we missed our chance to get out tomorrow. 1/2 | null | 2015-02-17 17:18:11 -0800 | null | Eastern Time (US & Canada) |
567,853,709,100,720,100 | negative | 1 | Flight Attendant Complaints | 1 | Delta | null | brian_cristiano | null | 0 | @JetBlue tell your employees that! | null | 2015-02-17 17:10:49 -0800 | New York, New York | Eastern Time (US & Canada) |
567,853,054,348,754,940 | negative | 1 | Late Flight | 0.3429 | Delta | null | Analystdoc | null | 0 | @JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail | null | 2015-02-17 17:08:13 -0800 | Greenwich, CT | null |
567,853,001,534,210,050 | negative | 0.67 | Customer Service Issue | 0.34 | Delta | null | brian_cristiano | null | 0 | @JetBlue ah yes. Put the bags on the floor instead of the overhead bin so no one trips. #safetyfirst #sarcasm | null | 2015-02-17 17:08:00 -0800 | New York, New York | Eastern Time (US & Canada) |
567,852,550,512,181,250 | negative | 0.6616 | Can't Tell | 0.3384 | Delta | null | Nickymkirk | null | 0 | @JetBlue where exactly can I leave a note | [18.44643543, -66.28345755] | 2015-02-17 17:06:12 -0800 | Dorado | null |
567,852,264,099,999,740 | neutral | 1 | null | null | Delta | null | JetBlueNews | null | 0 | @JetBlue Accepting #Apple Pay - Mobile Enterprise http://t.co/Ci5cfrlqBe | null | 2015-02-17 17:05:04 -0800 | USA | Sydney |
567,851,942,627,577,860 | negative | 1 | Customer Service Issue | 0.6808 | Delta | null | Analystdoc | null | 0 | @JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold.... | null | 2015-02-17 17:03:47 -0800 | Greenwich, CT | null |
567,851,561,474,383,900 | negative | 1 | Customer Service Issue | 0.6803 | Delta | null | Analystdoc | null | 0 | @JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back | null | 2015-02-17 17:02:17 -0800 | Greenwich, CT | null |
567,849,376,925,618,200 | positive | 0.6621 | null | null | Delta | null | DonnellyVJ | null | 0 | @JetBlue That's great! Thank you. | null | 2015-02-17 16:53:36 -0800 | null | null |
567,848,716,738,011,140 | negative | 1 | Customer Service Issue | 0.3556 | Delta | null | Nickymkirk | null | 0 | @JetBlue they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official | null | 2015-02-17 16:50:58 -0800 | Dorado | null |
567,848,437,992,984,600 | neutral | 1 | null | null | Delta | null | tom_brant | null | 1 | @JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http://t.co/QRANZImHTr | null | 2015-02-17 16:49:52 -0800 | Southbury, CT | null |
567,848,171,155,496,960 | negative | 0.6551 | Can't Tell | 0.3449 | Delta | null | Nickymkirk | null | 0 | @JetBlue ticket issued whilst delivering your customers. | null | 2015-02-17 16:48:48 -0800 | Dorado | null |
567,848,084,572,532,740 | negative | 1 | Can't Tell | 0.6899 | Delta | null | Nickymkirk | null | 0 | @JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security | null | 2015-02-17 16:48:28 -0800 | Dorado | null |
567,847,163,465,764,860 | negative | 1 | Customer Service Issue | 1 | Delta | null | brian_cristiano | null | 0 | Always been a @JetBlue fan but maybe next time I'll fly @VirginAmerica for real customer service. | null | 2015-02-17 16:44:48 -0800 | New York, New York | Eastern Time (US & Canada) |
567,846,268,090,740,740 | positive | 1 | null | null | Delta | null | TriRacer429 | null | 0 | @JetBlue I agree!!! If only there was a frequent tweeter discount so I could fly to see more friends! 😀@Tinman2IronMan @meggersrocks | null | 2015-02-17 16:41:15 -0800 | Arlington, Virginia | null |
567,846,026,507,391,000 | negative | 0.6363 | Can't Tell | 0.3417 | Delta | null | MerrickRealtor | null | 0 | @JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight? | null | 2015-02-17 16:40:17 -0800 | Merrick | America/New_York |
567,845,998,166,339,600 | negative | 1 | Bad Flight | 1 | Delta | null | DonnellyVJ | null | 0 | @JetBlue the whole plane. Hoping for better luck on the return flight Sunday. | null | 2015-02-17 16:40:10 -0800 | null | null |
567,845,382,102,859,800 | negative | 1 | Bad Flight | 0.3535 | Delta | null | brian_cristiano | null | 0 | @JetBlue so I'm penalized for packing lightly, having 1 bag and paying extra for a seat? | null | 2015-02-17 16:37:43 -0800 | New York, New York | Eastern Time (US & Canada) |
567,845,089,508,233,200 | negative | 1 | Can't Tell | 1 | Delta | null | Nickymkirk | null | 0 | @JetBlue dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby, officer writes me ticket for $75 | [18.4465457, -66.28316651] | 2015-02-17 16:36:34 -0800 | Dorado | null |
567,843,889,748,418,560 | negative | 1 | Bad Flight | 1 | Delta | null | DonnellyVJ | null | 0 | @JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue | null | 2015-02-17 16:31:48 -0800 | null | null |
567,843,811,990,376,450 | negative | 0.649 | Flight Booking Problems | 0.3325 | Delta | null | MerrickRealtor | null | 0 | @JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight? | null | 2015-02-17 16:31:29 -0800 | Merrick | America/New_York |
567,842,726,861,021,200 | negative | 1 | Can't Tell | 0.347 | Delta | null | brian_cristiano | null | 0 | @JetBlue why did I pay for extra space to be forced to put my backpack under my seat? Its my only bag. Flight 135. Unprofessional. | null | 2015-02-17 16:27:10 -0800 | New York, New York | Eastern Time (US & Canada) |
567,842,661,463,240,700 | negative | 1 | Bad Flight | 0.6799 | Delta | null | DonnellyVJ | null | 0 | @JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :( | [32.99815682, -117.17405196] | 2015-02-17 16:26:55 -0800 | null | null |
567,842,593,440,145,400 | neutral | 1 | null | null | Delta | null | MerrickRealtor | null | 0 | @JetBlue knew that ... has to be done at the Gate correct? If so what time does gate open | null | 2015-02-17 16:26:38 -0800 | Merrick | America/New_York |
567,841,828,411,551,740 | positive | 0.6832 | null | null | Delta | null | StacyCrossB6 | null | 1 | @jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http://t.co/9rAGncw2Bk | null | 2015-02-17 16:23:36 -0800 | Philadelphia | Eastern Time (US & Canada) |
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