tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
567,765,664,459,669,500 | negative | 1 | Late Flight | 0.6632 | Delta | null | gczark | null | 0 | @JetBlue, I normally ❤️ you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly | null | 2015-02-17 11:20:57 -0800 | New York, NY | Eastern Time (US & Canada) |
567,763,818,257,063,940 | negative | 1 | Customer Service Issue | 0.6607 | Delta | null | ShiraJudah | null | 0 | @JetBlue @KyleJudah It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was | null | 2015-02-17 11:13:37 -0800 | Boston, MA | Greenland |
567,761,644,802,293,760 | positive | 1 | null | null | Delta | null | eddieanderson4u | null | 0 | @JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring! | null | 2015-02-17 11:04:59 -0800 | New York, NY | Central Time (US & Canada) |
567,760,693,643,214,850 | negative | 1 | Late Flight | 0.6563 | Delta | null | JayVig | null | 0 | @JetBlue 117 days maybe. | null | 2015-02-17 11:01:12 -0800 | Jersey City, NJ | Eastern Time (US & Canada) |
567,760,260,598,104,060 | neutral | 1 | null | null | Delta | null | JayVig | null | 0 | @JetBlue @vegecomgirl For me it’s not until 6/15. | null | 2015-02-17 10:59:29 -0800 | Jersey City, NJ | Eastern Time (US & Canada) |
567,759,774,016,868,350 | neutral | 0.6546 | null | null | Delta | null | vegecomgirl | null | 0 | @JetBlue Well, I try! See you soon!! @JayVig | null | 2015-02-17 10:57:33 -0800 | New York City | Eastern Time (US & Canada) |
567,758,927,111,401,500 | positive | 1 | null | null | Delta | null | vegecomgirl | null | 0 | @JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2/28! #JVMChat | null | 2015-02-17 10:54:11 -0800 | New York City | Eastern Time (US & Canada) |
567,758,699,574,226,940 | positive | 1 | null | null | Delta | null | jacobhenenberg | null | 0 | @JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat | null | 2015-02-17 10:53:17 -0800 | Melbourne, Australia | Melbourne |
567,758,248,481,415,200 | neutral | 0.6831 | null | null | Delta | null | JayVig | null | 0 | @JetBlue @roxydigital Good. I want extra peanuts on my flight then. lol. #JVMChat | null | 2015-02-17 10:51:29 -0800 | Jersey City, NJ | Eastern Time (US & Canada) |
567,758,065,320,362,000 | positive | 1 | null | null | Delta | null | roxydigital | null | 0 | @JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat | null | 2015-02-17 10:50:45 -0800 | Charlotte, NC | Eastern Time (US & Canada) |
567,758,020,239,966,200 | neutral | 0.6686 | null | null | Delta | null | jadidheart | null | 0 | @JetBlue alittle more money to book our flights... we're 1/2 way there :) | null | 2015-02-17 10:50:35 -0800 | null | null |
567,758,007,912,906,750 | positive | 0.6714 | null | null | Delta | null | JayVig | null | 0 | @JetBlue @roxydigital HAHA. you didn’t disappoint. Well done. #JVMChat | null | 2015-02-17 10:50:32 -0800 | Jersey City, NJ | Eastern Time (US & Canada) |
567,756,085,583,302,660 | positive | 1 | null | null | Delta | null | nickj1399 | null | 0 | @JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything! | null | 2015-02-17 10:42:53 -0800 | null | null |
567,755,768,037,130,240 | negative | 1 | Late Flight | 1 | Delta | null | CaseyParksIt | null | 0 | @JetBlue figured but delay is listed at almost 2 hrs. Thanks for being great! Cheers | null | 2015-02-17 10:41:38 -0800 | Chicagoland | null |
567,754,559,762,612,200 | neutral | 1 | null | null | Delta | null | CaseyParksIt | null | 0 | @JetBlue if my flight says delayed with estimated departure listed, can I arrive at airport Late Flightr? | null | 2015-02-17 10:36:50 -0800 | Chicagoland | null |
567,754,367,860,633,600 | neutral | 1 | null | null | Delta | null | JetBlueNews | null | 0 | @JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Weyburn Review http://t.co/rtQyjCvTQ3 | null | 2015-02-17 10:36:04 -0800 | USA | Sydney |
567,752,625,647,394,800 | negative | 1 | Customer Service Issue | 0.6907 | Delta | null | _katiewarren | null | 0 | @JetBlue glitches on website re: Flight Booking Problems travel & checking in. Nothing between ur site & the airport was communicated, it was a nightmare. | null | 2015-02-17 10:29:08 -0800 | null | Arizona |
567,750,136,223,518,700 | positive | 1 | null | null | Delta | null | amyfame | null | 0 | @JetBlue Thank you! | null | 2015-02-17 10:19:15 -0800 | null | Eastern Time (US & Canada) |
567,749,860,611,211,260 | neutral | 1 | null | null | Delta | null | labeles | null | 0 | @JetBlue okayyyy. But I had huge irons on way out. Promise no shenanigans? | null | 2015-02-17 10:18:09 -0800 | null | null |
567,749,243,658,858,500 | neutral | 1 | null | null | Delta | null | CinziannaP | null | 0 | @JetBlue how do I get a copy of my last flight showing original time and delay? I need it for work. Thanks! | null | 2015-02-17 10:15:42 -0800 | null | Eastern Time (US & Canada) |
567,747,668,512,735,200 | negative | 1 | Cancelled Flight | 0.6401 | Delta | null | alsonmusical | null | 0 | @JetBlue as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue | null | 2015-02-17 10:09:27 -0800 | Yauco, Puerto Rico | Central Time (US & Canada) |
567,746,576,626,356,200 | neutral | 1 | null | null | Delta | null | JetBlueNews | null | 0 | @JetBlue CEO battles to please Wall St and flyers - from @NZherald http://t.co/Q4Amiw7FSw | null | 2015-02-17 10:05:06 -0800 | USA | Sydney |
567,743,028,215,836,700 | positive | 1 | null | null | Delta | null | iSocialFanz | null | 0 | @JetBlue huge fan of great brands and people doing great things… you guys rock happy to share the love! | null | 2015-02-17 09:51:00 -0800 | Phoenix, Az | Arizona |
567,742,238,562,975,740 | negative | 0.7011 | Cancelled Flight | 0.7011 | Delta | null | oheyjasmine | null | 0 | @JetBlue Been dealing with a Cancelled Flightled flight since last night & was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol | null | 2015-02-17 09:47:52 -0800 | Puerto Rico | Hawaii |
567,740,211,384,168,450 | positive | 1 | null | null | Delta | null | Buttercup1121 | null | 0 | @JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what | null | 2015-02-17 09:39:49 -0800 | ELL LAY | Pacific Time (US & Canada) |
567,740,053,967,736,800 | positive | 1 | null | null | Delta | null | lquintalnh | null | 0 | @JetBlue thanks!! Great service in #T5 already! #lovejetBlue | null | 2015-02-17 09:39:11 -0800 | New Hampshire | Eastern Time (US & Canada) |
567,739,036,425,805,800 | positive | 1 | null | null | Delta | null | PHopNy | null | 0 | @JetBlue I did...#FlyFi worked well and was free aboard this flight | null | 2015-02-17 09:35:09 -0800 | Queens, NY | null |
567,738,388,980,068,350 | negative | 1 | Late Flight | 0.6922 | Delta | null | alsonmusical | null | 0 | @JetBlue and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection | null | 2015-02-17 09:32:34 -0800 | Yauco, Puerto Rico | Central Time (US & Canada) |
567,738,171,215,994,900 | negative | 1 | Cancelled Flight | 1 | Delta | null | alsonmusical | null | 0 | @JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500 | null | 2015-02-17 09:31:42 -0800 | Yauco, Puerto Rico | Central Time (US & Canada) |
567,737,909,072,367,600 | positive | 1 | null | null | Delta | null | thegayngler | null | 0 | @JetBlue Seems very likely. | null | 2015-02-17 09:30:40 -0800 | NY, NY | Atlantic Time (Canada) |
567,737,803,060,940,800 | negative | 1 | Customer Service Issue | 0.6835 | Delta | null | alsonmusical | null | 0 | @JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting | null | 2015-02-17 09:30:14 -0800 | Yauco, Puerto Rico | Central Time (US & Canada) |
567,737,267,095,994,400 | neutral | 0.685 | null | null | Delta | null | BritishAirNews | null | 0 | @JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/frrfxCCw7Z http://t.co/nKlW9SsVRQ | null | 2015-02-17 09:28:07 -0800 | UK | Sydney |
567,735,239,456,194,560 | neutral | 0.3686 | null | 0 | Delta | null | Vinny_Espinosa | null | 0 | @JetBlue unfortunately no, but hoping I can catch one sometime in the near future! | null | 2015-02-17 09:20:03 -0800 | San Francisco | Pacific Time (US & Canada) |
567,734,644,515,536,900 | negative | 1 | Late Flight | 1 | Delta | null | emilymcnulty | null | 0 | @JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC. | null | 2015-02-17 09:17:41 -0800 | null | Eastern Time (US & Canada) |
567,734,573,464,027,140 | neutral | 1 | null | null | Delta | null | seattleprime | null | 0 | @JetBlue @EllaHenderson Ah! Wish I was there! Good luck! | null | 2015-02-17 09:17:24 -0800 | Seattle | Pacific Time (US & Canada) |
567,733,946,717,196,300 | negative | 0.6563 | Can't Tell | 0.3333 | Delta | null | alsonmusical | null | 0 | @JetBlue should i continue? | null | 2015-02-17 09:14:55 -0800 | Yauco, Puerto Rico | Central Time (US & Canada) |
567,733,847,132,229,600 | neutral | 0.3634 | null | 0 | Delta | null | thegayngler | null | 0 | @JetBlue Ok great thanks! I had a great flight, FYI. I'm excited to fly again. I just was frustrated I was not able to check in. | null | 2015-02-17 09:14:31 -0800 | NY, NY | Atlantic Time (Canada) |
567,733,834,964,156,400 | negative | 1 | Customer Service Issue | 1 | Delta | null | Darshan7Patel | null | 0 | @JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact. | null | 2015-02-17 09:14:28 -0800 | null | null |
567,733,251,620,356,100 | negative | 1 | Late Flight | 1 | Delta | null | alsonmusical | null | 0 | @JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect | null | 2015-02-17 09:12:09 -0800 | Yauco, Puerto Rico | Central Time (US & Canada) |
567,732,811,772,080,100 | positive | 0.701 | null | 0 | Delta | null | leighericam | null | 0 | @JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline 😞 | null | 2015-02-17 09:10:24 -0800 | NYC | NOLA | null |
567,731,944,151,322,600 | positive | 0.644 | null | null | Delta | null | NMSpedaliere | null | 0 | @JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. ⭐️⭐️⭐️⭐️⭐️ | [40.78521842, -74.07232899] | 2015-02-17 09:06:58 -0800 | Old Greenwich, CT | Eastern Time (US & Canada) |
567,731,794,498,175,000 | neutral | 0.633 | null | 0 | Delta | null | heykaitlinmary | null | 0 | @JetBlue Hopefully next time! Can I send you my future itineraries so the next one can be planned when I'm there? 😂😂 | null | 2015-02-17 09:06:22 -0800 | california ☀️ | Pacific Time (US & Canada) |
567,730,696,656,273,400 | positive | 0.6538 | null | null | Delta | null | ClassyMalick | null | 0 | @JetBlue @EllaHenderson omg! Wish I had a flight today! Haha there's always next time! Have fun at #LFT5 | null | 2015-02-17 09:02:00 -0800 | NY | null |
567,729,368,110,096,400 | negative | 1 | Customer Service Issue | 1 | Delta | null | MakebaMakeba | null | 0 | @JetBlue my request has nothing to do with rescheduling. But customer service has such a bad attitude today. #badservice | null | 2015-02-17 08:56:43 -0800 | null | null |
567,728,800,864,010,240 | negative | 1 | Customer Service Issue | 1 | Delta | null | MakebaMakeba | null | 0 | @JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether | null | 2015-02-17 08:54:28 -0800 | null | null |
567,728,357,555,437,600 | neutral | 0.6895 | null | 0 | Delta | null | kbosspotter | null | 0 | @JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance | null | 2015-02-17 08:52:42 -0800 | Logan International Airport | Atlantic Time (Canada) |
567,727,883,993,358,340 | negative | 1 | Customer Service Issue | 1 | Delta | null | MakebaMakeba | null | 0 | @JetBlue oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people | null | 2015-02-17 08:50:50 -0800 | null | null |
567,727,701,620,822,000 | neutral | 0.66 | null | null | Delta | null | BritishAirNews | null | 0 | @JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/w8MTmSP2RY | null | 2015-02-17 08:50:06 -0800 | UK | Sydney |
567,727,526,777,073,660 | positive | 1 | null | null | Delta | null | gigirey1 | null | 0 | @JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed? | null | 2015-02-17 08:49:24 -0800 | null | null |
567,727,490,567,639,040 | neutral | 1 | null | null | Delta | null | kbosspotter | null | 0 | @JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I | null | 2015-02-17 08:49:16 -0800 | Logan International Airport | Atlantic Time (Canada) |
567,727,329,783,582,700 | positive | 1 | null | null | Delta | null | JessonaJourney | null | 0 | @JetBlue Thank you! | null | 2015-02-17 08:48:37 -0800 | New York | Eastern Time (US & Canada) |
567,726,912,186,118,140 | neutral | 0.67 | null | 0 | Delta | null | heyheyman | null | 0 | @JetBlue Can't view seat selection/change seat for flight tomorrow. Can you look into this? | null | 2015-02-17 08:46:58 -0800 | Boston, MA | Eastern Time (US & Canada) |
567,725,676,958,998,500 | neutral | 1 | null | null | Delta | null | gigirey1 | null | 0 | @JetBlue what's the link for #FlyFi | null | 2015-02-17 08:42:03 -0800 | null | null |
567,724,950,556,258,300 | negative | 1 | Customer Service Issue | 0.6809 | Delta | null | JessonaJourney | null | 0 | @JetBlue Is today's JetBlue Flight 918 (NYC->BOS) delayed? My app says on time and the website says it's not... | null | 2015-02-17 08:39:10 -0800 | New York | Eastern Time (US & Canada) |
567,724,178,317,402,100 | positive | 0.6429 | null | null | Delta | null | JetBlueNews | null | 0 | @JetBlue to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx | null | 2015-02-17 08:36:06 -0800 | USA | Sydney |
567,719,957,686,136,800 | negative | 0.7201 | Customer Service Issue | 0.7201 | Delta | null | Darshan7Patel | null | 0 | @JetBlue please provide me your direct email for me to explain. | null | 2015-02-17 08:19:20 -0800 | null | null |
567,718,292,530,688,000 | neutral | 1 | null | null | Delta | null | Karimilrodz | null | 0 | @JetBlue I hear that the new thing in your planes are the Fly-Fi. How I can check if the flight that Im going to take have it? | null | 2015-02-17 08:12:43 -0800 | Puerto Rico | null |
567,716,378,681,933,800 | neutral | 1 | null | null | Delta | null | JetBlueNews | null | 0 | @JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/9vKj9S7jrM | null | 2015-02-17 08:05:06 -0800 | USA | Sydney |
567,696,188,602,712,060 | negative | 1 | Late Flight | 1 | Delta | null | elowthers | null | 0 | @JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation. | null | 2015-02-17 06:44:53 -0800 | null | null |
567,695,310,860,730,400 | negative | 1 | Late Flight | 1 | Delta | null | EBlaikie | null | 0 | @JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer | null | 2015-02-17 06:41:24 -0800 | null | null |
567,690,417,265,975,300 | neutral | 0.6739 | null | null | Delta | null | JulianBOGJB | null | 0 | @JetBlue really caring?? | null | 2015-02-17 06:21:57 -0800 | Colombia | null |
567,680,108,002,291,700 | positive | 0.6645 | null | 0 | Delta | null | TravellerLukose | null | 0 | @JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way. | null | 2015-02-17 05:40:59 -0800 | null | null |
567,671,602,280,923,140 | positive | 1 | null | null | Delta | null | twinkletaters | null | 0 | @JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :) | [32.07301184, -81.09362691] | 2015-02-17 05:07:11 -0800 | Savannah, GA | null |
567,667,301,067,915,260 | neutral | 1 | null | null | Delta | null | BritishAirNews | null | 0 | @JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/l2n0egHdgn | null | 2015-02-17 04:50:05 -0800 | UK | Sydney |
567,590,027,375,702,000 | negative | 1 | Can't Tell | 0.6503 | Delta | null | nesi_1992 | null | 0 | @JetBlue is REALLY getting on my nerves !! 😡😡 #nothappy | null | 2015-02-16 23:43:02 -0800 | undecided | Pacific Time (US & Canada) |
567,588,278,875,213,800 | neutral | 1 | null | null | Delta | null | JetBlueNews | null | 0 | @JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Greenfield Daily Reporter http://t.co/LM3opxkxch | null | 2015-02-16 23:36:05 -0800 | USA | Sydney |
570,310,600,460,525,600 | negative | 0.6292 | Flight Booking Problems | 0.3146 | US Airways | null | jhazelnut | null | 0 | @USAirways is there a better time to call? My flight is on Friday and I need to change it. Worried I may be on hold until then. | null | 2015-02-24 11:53:37 -0800 | null | null |
570,310,144,459,972,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | GAKotsch | null | 0 | @USAirways and when will one of these agents be available to speak? | null | 2015-02-24 11:51:48 -0800 | null | Atlantic Time (Canada) |
570,309,340,952,993,800 | neutral | 1 | null | null | US Airways | null | DebbiMcGinnis | null | 0 | @USAirways is a DM possible if you aren't following me? | null | 2015-02-24 11:48:37 -0800 | Missourah | Hawaii |
570,309,000,279,023,600 | neutral | 1 | null | null | US Airways | null | AshleyKAtherton | null | 0 | @USAirways Fortunately you have staff like Lynn S. and DeeDee who actually understand customer service and simply being NICE. | null | 2015-02-24 11:47:16 -0800 | null | Central Time (US & Canada) |
570,308,799,950,692,350 | negative | 1 | Customer Service Issue | 0.6452 | US Airways | null | retardedlarry | null | 0 | @USAirways just hung up on me again. Another waste of an hour of my time. How am I supposed to book a one way award flight? #badwebsite | null | 2015-02-24 11:46:28 -0800 | null | null |
570,308,156,699,611,140 | neutral | 1 | null | null | US Airways | null | AshleyKAtherton | null | 0 | @USAirways never received such horrible service or treated so poorly as Richard P. today. No excuse for attitude & ripping up our tickets! | null | 2015-02-24 11:43:55 -0800 | null | Central Time (US & Canada) |
570,307,605,631,012,860 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Matt_Bernanke | null | 0 | @USAirways you're killing me from the inside | null | 2015-02-24 11:41:43 -0800 | null | Quito |
570,307,109,218,340,860 | negative | 0.702 | Flight Attendant Complaints | 0.702 | US Airways | null | jeremyleewhite | null | 0 | @USAirways is not the new @AmericanAir is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents. | [35.21979387, -80.94498281] | 2015-02-24 11:39:45 -0800 | null | null |
570,307,011,981,783,040 | positive | 1 | null | null | US Airways | null | noelzucchero | null | 0 | @USAirways we were moved to a delta direct. Thank you for the accommodations! | null | 2015-02-24 11:39:22 -0800 | null | Eastern Time (US & Canada) |
570,306,867,135,696,900 | neutral | 1 | null | null | US Airways | null | AshleyKAtherton | null | 0 | @USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful! | null | 2015-02-24 11:38:47 -0800 | null | Central Time (US & Canada) |
570,306,715,880,706,050 | negative | 1 | Bad Flight | 0.6505 | US Airways | null | Anthony_Scerri | null | 0 | @USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail | null | 2015-02-24 11:38:11 -0800 | Astoria, NY | Quito |
570,304,779,412,508,700 | negative | 1 | Customer Service Issue | 0.7072 | US Airways | null | TheOnlyJasonS | null | 1 | @USAirways always fun to get screwed out of an earlier flight (that isn't full) #crummyservice #whydidntiflysouthwest #goodluckamericanair | null | 2015-02-24 11:30:29 -0800 | null | null |
570,304,740,279,640,060 | neutral | 0.6665 | null | 0 | US Airways | null | eec_x3 | null | 0 | @USAirways shout out to Cathy at the Vegas airport check-in for hooking us up! | null | 2015-02-24 11:30:20 -0800 | Paper Street | Eastern Time (US & Canada) |
570,304,445,336,178,700 | negative | 1 | Customer Service Issue | 0.66 | US Airways | null | justdetric | null | 0 | @USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded. | null | 2015-02-24 11:29:10 -0800 | Raleigh, NC | Eastern Time (US & Canada) |
570,304,440,017,788,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | djndc4l | null | 0 | @USAirways I finally got through on the phone after a 2 hour wait time. | null | 2015-02-24 11:29:08 -0800 | null | null |
570,304,244,001,194,000 | negative | 1 | longlines | 0.3663 | US Airways | null | Anthony_Scerri | null | 0 | @USAirways Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund | null | 2015-02-24 11:28:22 -0800 | Astoria, NY | Quito |
570,304,059,384,713,200 | neutral | 1 | null | null | US Airways | null | kschus1 | null | 0 | @USAirways will you be issuing a travel advisory for CLT for Thursday? A significant snow storm is in the way Wednesday night. | null | 2015-02-24 11:27:38 -0800 | null | null |
570,303,720,308,809,700 | negative | 1 | Customer Service Issue | 1 | US Airways | null | jhazelnut | null | 0 | @USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable. | null | 2015-02-24 11:26:17 -0800 | null | null |
570,302,717,085,790,200 | negative | 1 | Customer Service Issue | 0.6519 | US Airways | null | TheOnlyJasonS | null | 1 | @USAirways thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer | null | 2015-02-24 11:22:18 -0800 | null | null |
570,302,023,968,694,300 | positive | 0.6652 | null | null | US Airways | null | RickAdamek | null | 0 | @USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy | [33.43720156, -111.99928786] | 2015-02-24 11:19:32 -0800 | Fort Mill, SC | Eastern Time (US & Canada) |
570,300,325,917,270,000 | negative | 1 | Customer Service Issue | 0.698 | US Airways | null | GAKotsch | null | 0 | @USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised. | null | 2015-02-24 11:12:48 -0800 | null | Atlantic Time (Canada) |
570,298,036,938,772,500 | negative | 1 | Customer Service Issue | 0.6915 | US Airways | null | hsgoldstein | null | 0 | @USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow. | null | 2015-02-24 11:03:42 -0800 | null | null |
570,297,185,704,812,540 | neutral | 1 | null | null | US Airways | null | EricGuster | null | 0 | @USAirways I need help about a ticket. DM me | null | 2015-02-24 11:00:19 -0800 | ✈️ Birmingham ✈️ Brooklyn ✈️ | Central Time (US & Canada) |
570,296,537,433,186,300 | negative | 0.66 | Flight Attendant Complaints | 0.66 | US Airways | null | AshleyKAtherton | null | 0 | @USAirways DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason. | null | 2015-02-24 10:57:44 -0800 | null | Central Time (US & Canada) |
570,296,516,314,845,200 | negative | 1 | Cancelled Flight | 0.3542 | US Airways | null | airham_gouda | null | 0 | @USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet 😊 | null | 2015-02-24 10:57:39 -0800 | null | null |
570,296,273,611,448,300 | negative | 0.6522 | Late Flight | 0.3478 | US Airways | null | ashleycolburn | null | 0 | @USAirways I have two tight connections in #Charlotte and #Frankfurt | null | 2015-02-24 10:56:41 -0800 | San Diego | Pacific Time (US & Canada) |
570,296,212,336,865,300 | negative | 0.6863 | Late Flight | 0.3585 | US Airways | null | UyonJ | null | 0 | @USAirways Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now Late Flightr! | null | 2015-02-24 10:56:27 -0800 | null | null |
570,295,658,185,408,500 | positive | 0.6778 | null | null | US Airways | null | KenzieC_ | null | 0 | @USAirways thank you! I will be calling you! #CheapOairChat | null | 2015-02-24 10:54:15 -0800 | Boynton Beach, FL | Eastern Time (US & Canada) |
570,295,637,708,816,400 | negative | 1 | Customer Service Issue | 0.6654 | US Airways | null | CLChicosky | null | 0 | @USAirways ur "response" was: my "inconvenience was of no matter." U wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair | null | 2015-02-24 10:54:10 -0800 | null | null |
570,295,405,818,335,200 | neutral | 0.6329 | null | 0 | US Airways | null | oscarmichv | null | 0 | @USAirways I forgot my password and I don't know if my username is correct, and i want to use my miles, what i have to do?? | null | 2015-02-24 10:53:14 -0800 | Facebook: BÚFALOS F.C. | null |
570,295,290,063,925,250 | neutral | 0.669 | null | 0 | US Airways | null | renvas | null | 0 | @USAirways question, friend flight got Cancelled Flightled. How can he book be flight? Leaving CHS to Philly to Germany | null | 2015-02-24 10:52:47 -0800 | Charleston/Houston | Quito |
570,295,202,616,889,340 | neutral | 0.6843 | null | 0 | US Airways | null | djndc4l | null | 0 | @USAirways Yes. Confirmation number and all. | null | 2015-02-24 10:52:26 -0800 | null | null |
570,294,237,348,143,100 | neutral | 1 | null | null | US Airways | null | idk_but_youtube | null | 0 | @USAirways did you know that suicide is the second leading cause of death among teens 10-24 | null | 2015-02-24 10:48:36 -0800 | 1/1 loner squad | Eastern Time (US & Canada) |
570,293,289,045,364,740 | positive | 1 | null | null | US Airways | null | ToxicLayge | null | 0 | @USAirways getting sorted, thanks | null | 2015-02-24 10:44:50 -0800 | null | London |
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