id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
1,719
|
My account is locked because I used the wrong pin too many times. Please help.p
| 25
|
trimmed_train
|
6,151
|
How do I shut down my account and get out of this company?
| 15
|
trimmed_train
|
4,405
|
How many transactions can I make on my disposable card?
| 50
|
trimmed_train
|
6,452
|
Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.
| 66
|
trimmed_train
|
7,840
|
My daughter would like a card from my account? Can I do this?
| 63
|
trimmed_train
|
5,647
|
The transfer that I was trying to complete was declined. What was the cause?
| 43
|
trimmed_train
|
1,453
|
I would like to exchange currency What types are there?
| 62
|
trimmed_train
|
159
|
Is there any way to see my card in the app?
| 37
|
trimmed_train
|
4,760
|
People are using my debit card - help!
| 17
|
trimmed_train
|
4,000
|
I dont have a pin
| 33
|
trimmed_train
|
6,009
|
Why is my transfer still pending?
| 13
|
trimmed_train
|
1,061
|
How long will it take to deliver to the US?
| 52
|
trimmed_train
|
3,562
|
I checked the app and there is a payment that I don't recognize.
| 34
|
trimmed_train
|
5,484
|
I need to refund my item, can you please help?
| 53
|
trimmed_train
|
5,563
|
Why did my transfer not work, it says it was declined?
| 43
|
trimmed_train
|
2,044
|
It appears my top-up has not gone through.
| 67
|
trimmed_train
|
972
|
can I have multiple currencies?
| 6
|
trimmed_train
|
8,918
|
Someone has access to my card info. I still have the card, but someone just withdrew cash. How do I get this corrected/stopped?!
| 49
|
trimmed_train
|
5,473
|
tell me how to get a refund for something I bought.
| 53
|
trimmed_train
|
7,105
|
I have made several unsuccessful attempts to make a transfer. I'm getting frustrated at getting error messages and it not going through.
| 48
|
trimmed_train
|
2,425
|
I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?
| 0
|
trimmed_train
|
2,208
|
How can I cancel a transaction to a wrong account?
| 44
|
trimmed_train
|
5,176
|
pending transaction?
| 20
|
trimmed_train
|
3,582
|
i disagree with a charge
| 34
|
trimmed_train
|
107
|
I haven't received my card.
| 23
|
trimmed_train
|
6,311
|
How do I query a payment on my card? It looks like I have paid for the same thing twice.
| 66
|
trimmed_train
|
163
|
Can you show me where to link the new card?
| 37
|
trimmed_train
|
8,477
|
My money I added isn't on my card.
| 8
|
trimmed_train
|
9,543
|
I'm in China and need a new card. Please help.
| 24
|
trimmed_train
|
7,025
|
I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?
| 48
|
trimmed_train
|
7,057
|
I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.
| 48
|
trimmed_train
|
4,676
|
There is a direct debit transaction on my statement that I think is not mine. How do I remove?
| 17
|
trimmed_train
|
8,066
|
Please tell me how I can receive a physical card
| 11
|
trimmed_train
|
9,832
|
I have to verify my identity. What do I need to do?
| 3
|
trimmed_train
|
4,543
|
I think someone may be using my card.
| 75
|
trimmed_train
|
7,999
|
Is it possible to top up using a cheque?
| 57
|
trimmed_train
|
9,667
|
In regards to top-ups, can I do them via Google Pay?
| 32
|
trimmed_train
|
306
|
Your exchange rates come from where?
| 4
|
trimmed_train
|
9,519
|
Are there restrictions on new cards in China?
| 24
|
trimmed_train
|
7,265
|
I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done
| 30
|
trimmed_train
|
8,219
|
I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?
| 61
|
trimmed_train
|
7,684
|
How can I verify my top-up card?
| 55
|
trimmed_train
|
4,189
|
Is it possible to get both Visa and Mastercard from you?
| 64
|
trimmed_train
|
4,971
|
Why was I declined from getting cash?
| 2
|
trimmed_train
|
6,362
|
Why was I double charged?
| 66
|
trimmed_train
|
6,525
|
where are the transfers originating
| 26
|
trimmed_train
|
3,561
|
The app is showing a payment I never made.
| 34
|
trimmed_train
|
5,868
|
My payment has been declined!! What's going on, I thought everything was alright and working well?
| 19
|
trimmed_train
|
8,531
|
Why is my card being declined when I try to do a top-up? How can this be immediately resolved?
| 8
|
trimmed_train
|
9,897
|
Can you tell me the countries you operate in?
| 68
|
trimmed_train
|
2,541
|
I think a fee was applied for paying with a card.
| 40
|
trimmed_train
|
5,404
|
I would like my money back for an item I purchased
| 53
|
trimmed_train
|
2,239
|
Would I be able to top up as much as I can?
| 9
|
trimmed_train
|
5,689
|
How come my refund hasn't appeared on my statement?
| 51
|
trimmed_train
|
6,174
|
Please delete my account immediately.
| 15
|
trimmed_train
|
3,152
|
What businesses accept my card?
| 60
|
trimmed_train
|
1,647
|
Am I allowed to get an account for my daughter?
| 35
|
trimmed_train
|
9,647
|
Can I deposit money using Apple Pay?
| 32
|
trimmed_train
|
3,825
|
Why are you asking so many questions about me?
| 29
|
trimmed_train
|
2,424
|
How can I request cash back? The ATM just gave me a different amount than what I've been charged though...
| 0
|
trimmed_train
|
5,239
|
It says that my payment is pending, what does that mean?
| 20
|
trimmed_train
|
255
|
can I link a card of yours I already have?
| 37
|
trimmed_train
|
2,112
|
What are the steps I need to take to cancel a transaction?
| 44
|
trimmed_train
|
9,865
|
How do I complete the ID check?
| 3
|
trimmed_train
|
222
|
How do I get my card on the app?
| 37
|
trimmed_train
|
8,102
|
I would like a card please.
| 11
|
trimmed_train
|
2,642
|
What is the charge for paying with my card?
| 40
|
trimmed_train
|
2,648
|
How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?
| 40
|
trimmed_train
|
9,426
|
Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.
| 39
|
trimmed_train
|
4,732
|
There is a direct debit patentp that I haven't authorized.
| 17
|
trimmed_train
|
2,712
|
Is there a reason why a recipient might not see my money transaction
| 16
|
trimmed_train
|
5,114
|
After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?
| 20
|
trimmed_train
|
251
|
What do I do to link my new card?
| 37
|
trimmed_train
|
4,475
|
I think that somebody is utilizing my card without my authorization!
| 75
|
trimmed_train
|
1,210
|
How many times can I auto top-up?
| 5
|
trimmed_train
|
9,014
|
What kind of charges should I expect to exchange currencies?
| 76
|
trimmed_train
|
6,219
|
terminate my account please
| 15
|
trimmed_train
|
752
|
Why is the cash withdraw I made shown as pending?
| 72
|
trimmed_train
|
9,961
|
Can I get a card although I'm not in the UK
| 68
|
trimmed_train
|
6,974
|
Can I get a new pin number at any ATM using my card?
| 22
|
trimmed_train
|
11
|
I still haven't received my card after two weeks, is it lost?
| 23
|
trimmed_train
|
9,999
|
What countries are you supporting?
| 68
|
trimmed_train
|
6,293
|
The ATM machine ate my card.
| 45
|
trimmed_train
|
7,446
|
I was unable to transfer money from my account.
| 41
|
trimmed_train
|
3,508
|
A payment on my statement is wrong.
| 34
|
trimmed_train
|
5,872
|
Why has my payment been declined? I paid by card.
| 19
|
trimmed_train
|
2,024
|
When will my top-up be completed?
| 67
|
trimmed_train
|
2,095
|
I want to revert a transaction I did this morning
| 44
|
trimmed_train
|
6,629
|
How many days does it take for a transfer to go through?
| 69
|
trimmed_train
|
8,438
|
Where do I get a disposable virtual card?
| 7
|
trimmed_train
|
4,424
|
What are the rules for using disposable virtual cards?
| 50
|
trimmed_train
|
9,424
|
I was charged a fee when withdrawing cash, can you explain why?
| 39
|
trimmed_train
|
2,354
|
The ATM didn't give me the full requested amount
| 0
|
trimmed_train
|
3,831
|
What do you need my identity details for?
| 29
|
trimmed_train
|
5,460
|
I would like to cancel my purchase.
| 53
|
trimmed_train
|
6,196
|
Delete all of my account information and my account right now.
| 15
|
trimmed_train
|
4,234
|
Do you supply both Visa and Mastercard?
| 64
|
trimmed_train
|
2,582
|
What was I charged a fee for card payment?
| 40
|
trimmed_train
|
5,958
|
What could the reason be that my payment card was declined?
| 19
|
trimmed_train
|
5,051
|
The ATM wouldn't let me have my money.
| 2
|
trimmed_train
|
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