id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
1,719 | My account is locked because I used the wrong pin too many times. Please help.p | 25 | trimmed_train |
6,151 | How do I shut down my account and get out of this company? | 15 | trimmed_train |
4,405 | How many transactions can I make on my disposable card? | 50 | trimmed_train |
6,452 | Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account. | 66 | trimmed_train |
7,840 | My daughter would like a card from my account? Can I do this? | 63 | trimmed_train |
5,647 | The transfer that I was trying to complete was declined. What was the cause? | 43 | trimmed_train |
1,453 | I would like to exchange currency What types are there? | 62 | trimmed_train |
159 | Is there any way to see my card in the app? | 37 | trimmed_train |
4,760 | People are using my debit card - help! | 17 | trimmed_train |
4,000 | I dont have a pin | 33 | trimmed_train |
6,009 | Why is my transfer still pending? | 13 | trimmed_train |
1,061 | How long will it take to deliver to the US? | 52 | trimmed_train |
3,562 | I checked the app and there is a payment that I don't recognize. | 34 | trimmed_train |
5,484 | I need to refund my item, can you please help? | 53 | trimmed_train |
5,563 | Why did my transfer not work, it says it was declined? | 43 | trimmed_train |
2,044 | It appears my top-up has not gone through. | 67 | trimmed_train |
972 | can I have multiple currencies? | 6 | trimmed_train |
8,918 | Someone has access to my card info. I still have the card, but someone just withdrew cash. How do I get this corrected/stopped?! | 49 | trimmed_train |
5,473 | tell me how to get a refund for something I bought. | 53 | trimmed_train |
7,105 | I have made several unsuccessful attempts to make a transfer. I'm getting frustrated at getting error messages and it not going through. | 48 | trimmed_train |
2,425 | I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this? | 0 | trimmed_train |
2,208 | How can I cancel a transaction to a wrong account? | 44 | trimmed_train |
5,176 | pending transaction? | 20 | trimmed_train |
3,582 | i disagree with a charge | 34 | trimmed_train |
107 | I haven't received my card. | 23 | trimmed_train |
6,311 | How do I query a payment on my card? It looks like I have paid for the same thing twice. | 66 | trimmed_train |
163 | Can you show me where to link the new card? | 37 | trimmed_train |
8,477 | My money I added isn't on my card. | 8 | trimmed_train |
9,543 | I'm in China and need a new card. Please help. | 24 | trimmed_train |
7,025 | I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong? | 48 | trimmed_train |
7,057 | I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before. | 48 | trimmed_train |
4,676 | There is a direct debit transaction on my statement that I think is not mine. How do I remove? | 17 | trimmed_train |
8,066 | Please tell me how I can receive a physical card | 11 | trimmed_train |
9,832 | I have to verify my identity. What do I need to do? | 3 | trimmed_train |
4,543 | I think someone may be using my card. | 75 | trimmed_train |
7,999 | Is it possible to top up using a cheque? | 57 | trimmed_train |
9,667 | In regards to top-ups, can I do them via Google Pay? | 32 | trimmed_train |
306 | Your exchange rates come from where? | 4 | trimmed_train |
9,519 | Are there restrictions on new cards in China? | 24 | trimmed_train |
7,265 | I made a transfer and according to the receiver "they haven't received the right amount" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done | 30 | trimmed_train |
8,219 | I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction? | 61 | trimmed_train |
7,684 | How can I verify my top-up card? | 55 | trimmed_train |
4,189 | Is it possible to get both Visa and Mastercard from you? | 64 | trimmed_train |
4,971 | Why was I declined from getting cash? | 2 | trimmed_train |
6,362 | Why was I double charged? | 66 | trimmed_train |
6,525 | where are the transfers originating | 26 | trimmed_train |
3,561 | The app is showing a payment I never made. | 34 | trimmed_train |
5,868 | My payment has been declined!! What's going on, I thought everything was alright and working well? | 19 | trimmed_train |
8,531 | Why is my card being declined when I try to do a top-up? How can this be immediately resolved? | 8 | trimmed_train |
9,897 | Can you tell me the countries you operate in? | 68 | trimmed_train |
2,541 | I think a fee was applied for paying with a card. | 40 | trimmed_train |
5,404 | I would like my money back for an item I purchased | 53 | trimmed_train |
2,239 | Would I be able to top up as much as I can? | 9 | trimmed_train |
5,689 | How come my refund hasn't appeared on my statement? | 51 | trimmed_train |
6,174 | Please delete my account immediately. | 15 | trimmed_train |
3,152 | What businesses accept my card? | 60 | trimmed_train |
1,647 | Am I allowed to get an account for my daughter? | 35 | trimmed_train |
9,647 | Can I deposit money using Apple Pay? | 32 | trimmed_train |
3,825 | Why are you asking so many questions about me? | 29 | trimmed_train |
2,424 | How can I request cash back? The ATM just gave me a different amount than what I've been charged though... | 0 | trimmed_train |
5,239 | It says that my payment is pending, what does that mean? | 20 | trimmed_train |
255 | can I link a card of yours I already have? | 37 | trimmed_train |
2,112 | What are the steps I need to take to cancel a transaction? | 44 | trimmed_train |
9,865 | How do I complete the ID check? | 3 | trimmed_train |
222 | How do I get my card on the app? | 37 | trimmed_train |
8,102 | I would like a card please. | 11 | trimmed_train |
2,642 | What is the charge for paying with my card? | 40 | trimmed_train |
2,648 | How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged? | 40 | trimmed_train |
9,426 | Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge. | 39 | trimmed_train |
4,732 | There is a direct debit patentp that I haven't authorized. | 17 | trimmed_train |
2,712 | Is there a reason why a recipient might not see my money transaction | 16 | trimmed_train |
5,114 | After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through? | 20 | trimmed_train |
251 | What do I do to link my new card? | 37 | trimmed_train |
4,475 | I think that somebody is utilizing my card without my authorization! | 75 | trimmed_train |
1,210 | How many times can I auto top-up? | 5 | trimmed_train |
9,014 | What kind of charges should I expect to exchange currencies? | 76 | trimmed_train |
6,219 | terminate my account please | 15 | trimmed_train |
752 | Why is the cash withdraw I made shown as pending? | 72 | trimmed_train |
9,961 | Can I get a card although I'm not in the UK | 68 | trimmed_train |
6,974 | Can I get a new pin number at any ATM using my card? | 22 | trimmed_train |
11 | I still haven't received my card after two weeks, is it lost? | 23 | trimmed_train |
9,999 | What countries are you supporting? | 68 | trimmed_train |
6,293 | The ATM machine ate my card. | 45 | trimmed_train |
7,446 | I was unable to transfer money from my account. | 41 | trimmed_train |
3,508 | A payment on my statement is wrong. | 34 | trimmed_train |
5,872 | Why has my payment been declined? I paid by card. | 19 | trimmed_train |
2,024 | When will my top-up be completed? | 67 | trimmed_train |
2,095 | I want to revert a transaction I did this morning | 44 | trimmed_train |
6,629 | How many days does it take for a transfer to go through? | 69 | trimmed_train |
8,438 | Where do I get a disposable virtual card? | 7 | trimmed_train |
4,424 | What are the rules for using disposable virtual cards? | 50 | trimmed_train |
9,424 | I was charged a fee when withdrawing cash, can you explain why? | 39 | trimmed_train |
2,354 | The ATM didn't give me the full requested amount | 0 | trimmed_train |
3,831 | What do you need my identity details for? | 29 | trimmed_train |
5,460 | I would like to cancel my purchase. | 53 | trimmed_train |
6,196 | Delete all of my account information and my account right now. | 15 | trimmed_train |
4,234 | Do you supply both Visa and Mastercard? | 64 | trimmed_train |
2,582 | What was I charged a fee for card payment? | 40 | trimmed_train |
5,958 | What could the reason be that my payment card was declined? | 19 | trimmed_train |
5,051 | The ATM wouldn't let me have my money. | 2 | trimmed_train |
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