generalization/banking_intent_Sampled-p_05

id int32 0 10k	text stringlengths 13 433	label int64 0 76	Generalization stringclasses 1 value
4,133	Can I have a Visa card?	64	trimmed_train
5,737	I requested a refund from a merchant but don't see the money in my account. Are you able to check with the merchant or process the refund manually?	51	trimmed_train
9,151	Will you charge an extra fee for top ups?	73	trimmed_train
4,476	There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.	75	trimmed_train
2,434	I received the wrong amount of cash.	0	trimmed_train
2,718	I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?	16	trimmed_train
2,991	What are the currencies that are accepted to add money?	14	trimmed_train
6,313	I only made one transaction at this place, but it's appearing multiple times.	66	trimmed_train
6,297	How can I get my card out of the ATM?	45	trimmed_train
6,887	I need to make my card PIN a different number	22	trimmed_train
6,386	Why did my card get charged twice for a transaction?	66	trimmed_train
7,328	Why was I charged a fee when making this transfer when I shouldn't have been?	30	trimmed_train
799	I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?	72	trimmed_train
2,216	I just initiated a transfer but I'd like to cancel it.	44	trimmed_train
8,942	There has been an unusual withdrawal from my account, can you help?	49	trimmed_train
7,553	I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.	41	trimmed_train
929	Do you support fiat currencies?	6	trimmed_train
6,957	At what cash machines can I change my PIN?	22	trimmed_train
3,026	How can I go about ordering a virtual card?	28	trimmed_train
5,178	When is a payment I made with my card going to clear>	20	trimmed_train
2,547	Who charged me a fee for paying by card?	40	trimmed_train
2,776	Why can't the person I sent the money transfer to see it?	16	trimmed_train
9,167	If I were to use a European bank card for a top up, will I incur a charge?	73	trimmed_train
748	How long does it take to verify a cash withdraw?	72	trimmed_train
1,410	How do I exchange USD to GBP?	62	trimmed_train
1,859	Are there any charges for receiving money?	59	trimmed_train
3,074	why hasn't my virtual card arrived?	28	trimmed_train
5,831	When will I be able to see my refund?	51	trimmed_train
5,916	My card failed to work when I was shopping in a store	19	trimmed_train
5,201	How long does it take for a new purchase to stop being considered pending?	20	trimmed_train
2,165	I no longer want to transfer funds, can we cancel that transaction?	44	trimmed_train
5,760	Where is my refund? it appears to be missing.	51	trimmed_train
6,488	I have to verify my source of funds.	26	trimmed_train
6,815	My card payment's cancelled	21	trimmed_train
8,964	How much to exchange currencies?	76	trimmed_train
6,072	How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?	13	trimmed_train
1,359	How can I change to another currency?	62	trimmed_train
4,136	Is it possible to get both a Visa and a Mastercard?	64	trimmed_train
6,535	Can I see where my money is being transferred from?	26	trimmed_train
9,083	Is there a fee to add money to an international card?	73	trimmed_train
9,762	Can I use google play as my primary app to Top up?	32	trimmed_train
4,208	Please give me both Visa and MasterCard, is it possible?	64	trimmed_train
8,141	IS there anywhere that a card cannot be delivered?	11	trimmed_train
302	How do I know what exchange rate I will get?	4	trimmed_train
4,773	A debit came through that I need to dispute.	17	trimmed_train
2,840	I sent some money and the account hasn't recived the transfer I made.	16	trimmed_train
4,907	Can I reset the passcode?	1	trimmed_train
6,639	What is the estimated time on an urgent transfer from China?	69	trimmed_train
116	How do I track the card you sent to me?	23	trimmed_train
5,297	Can my account me accessed by a thief? I was mugged.	38	trimmed_train
3,648	A payment that I didn't make appears in my app.	34	trimmed_train
7,484	Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?	41	trimmed_train
9,821	What do I need for the verification check?	3	trimmed_train
6,823	There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?	21	trimmed_train
2,772	What happens when I money transaction doesn't show up on the receiving side?	16	trimmed_train
7,327	I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?	30	trimmed_train
8,782	It has been a couple of hours but I do not see my balance updated, can you help?	71	trimmed_train
2,858	Why isn't the transfer I made to a friend showing?	16	trimmed_train
6,983	Are their certain cash machines where I can change my pin?	22	trimmed_train
2,639	Why was I charged a fee for my card payment?	40	trimmed_train
2,021	Why can't I see my funds after I topped up?	67	trimmed_train
7,402	Are there ways for other people to send me money?	47	trimmed_train
5,546	the bank transfer was declined	43	trimmed_train
2,293	Can I create my own top-up limit?	9	trimmed_train
4,964	The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?	2	trimmed_train
4,029	Where is my PIN located?	33	trimmed_train
6,893	If I wanted to change my PIN, how would I do that?	22	trimmed_train
30	Is there a tracking number for the card you sent me?	23	trimmed_train
8,360	The exchange rate was wrong in the foreign country I got cash in.	61	trimmed_train
8,496	I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.	8	trimmed_train
1,671	I locked myself out of my account, how do I unblock my PIN?	25	trimmed_train
6,856	What happens if a merchant doesn't accept you payment?	21	trimmed_train
6,306	A transaction shows duplicate times.	66	trimmed_train
3,190	I went to look at my top-up and it was canceled, can you tell me why this happend?	58	trimmed_train
568	I have been charged more than I should for the presents I bought when abroad, the problem seems to be the exchange rate.	18	trimmed_train
9,291	What is the process for activating my card and using it?	56	trimmed_train
7,295	I was charged a transfer fee, why is that?	30	trimmed_train
6,316	I think I was charged twice, please help!	66	trimmed_train
8,088	Is there a fee for physical cards?	11	trimmed_train
9,081	Do you have any fees if I want to add money using an international card.	73	trimmed_train
4,041	How is the PIN delivered?	33	trimmed_train
928	What currencies do you support?	6	trimmed_train
6,978	Can my PIN be changed in any cash machine?	22	trimmed_train
1,323	Did you deactivate my card it's not working anymore	74	trimmed_train
835	My cash withdrawal is showing as pending, why?	72	trimmed_train
6,383	Why do I have a transaction showing up more than once?	66	trimmed_train
8,356	I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?	61	trimmed_train
1,638	Do you have a limit for someone's age?	35	trimmed_train
4,724	How long after I receive my statement can I dispute payments on it?	17	trimmed_train
659	Why did you guys charge me an extra €1?	36	trimmed_train
1,097	I would like to make sure it is delivered on a certain date.	52	trimmed_train
7,762	Where Is the top up verification code found?	55	trimmed_train
4,632	Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?	17	trimmed_train
2,302	Will you set a limit to my top-up?	9	trimmed_train
9,486	I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?	39	trimmed_train
5,819	My refund is not here yet	51	trimmed_train
833	Explain pending transactions.	72	trimmed_train
7,631	How can I transfer money between accounts?	70	trimmed_train
8,625	Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet. Can you check to see if everything okay. Please.	71	trimmed_train
9,578	My card is expiring soon.	24	trimmed_train

4,133

Can I have a Visa card?

64

trimmed_train

5,737

I requested a refund from a merchant but don't see the money in my account. Are you able to check with the merchant or process the refund manually?

51

trimmed_train

9,151

Will you charge an extra fee for top ups?

73

trimmed_train

4,476

There are a few transaction that I don't recognize, I think someone managed to get my card details and use it.

75

trimmed_train

2,434

I received the wrong amount of cash.

0

trimmed_train

2,718

I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?

16

trimmed_train

2,991

What are the currencies that are accepted to add money?

14

trimmed_train

6,313

I only made one transaction at this place, but it's appearing multiple times.

66

trimmed_train

6,297

How can I get my card out of the ATM?

45

trimmed_train

6,887

I need to make my card PIN a different number

22

trimmed_train

6,386

Why did my card get charged twice for a transaction?

66

trimmed_train

7,328

Why was I charged a fee when making this transfer when I shouldn't have been?

30

trimmed_train

799

I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?

72

trimmed_train

2,216

I just initiated a transfer but I'd like to cancel it.

44

trimmed_train

8,942

There has been an unusual withdrawal from my account, can you help?

49

trimmed_train

7,553

I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.

41

trimmed_train

929

Do you support fiat currencies?

6

trimmed_train

6,957

At what cash machines can I change my PIN?

22

trimmed_train

3,026

How can I go about ordering a virtual card?

28

trimmed_train

5,178

When is a payment I made with my card going to clear>

20

trimmed_train

2,547

Who charged me a fee for paying by card?

40

trimmed_train

2,776

Why can't the person I sent the money transfer to see it?

16

trimmed_train

9,167

If I were to use a European bank card for a top up, will I incur a charge?

73

trimmed_train

748

How long does it take to verify a cash withdraw?

72

trimmed_train

1,410

How do I exchange USD to GBP?

62

trimmed_train

1,859

Are there any charges for receiving money?

59

trimmed_train

3,074

why hasn't my virtual card arrived?

28

trimmed_train

5,831

When will I be able to see my refund?

51

trimmed_train

5,916

My card failed to work when I was shopping in a store

19

trimmed_train

5,201

How long does it take for a new purchase to stop being considered pending?

20

trimmed_train

2,165

I no longer want to transfer funds, can we cancel that transaction?

44

trimmed_train

5,760

Where is my refund? it appears to be missing.

51

trimmed_train

6,488

I have to verify my source of funds.

26

trimmed_train

6,815

My card payment's cancelled

21

trimmed_train

8,964

How much to exchange currencies?

76

trimmed_train

6,072

How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?

13

trimmed_train

1,359

How can I change to another currency?

62

trimmed_train

4,136

Is it possible to get both a Visa and a Mastercard?

64

trimmed_train

6,535

Can I see where my money is being transferred from?

26

trimmed_train

9,083

Is there a fee to add money to an international card?

73

trimmed_train

9,762

Can I use google play as my primary app to Top up?

32

trimmed_train

4,208

Please give me both Visa and MasterCard, is it possible?

64

trimmed_train

8,141

IS there anywhere that a card cannot be delivered?

11

trimmed_train

302

How do I know what exchange rate I will get?

4

trimmed_train

4,773

A debit came through that I need to dispute.

17

trimmed_train

2,840

I sent some money and the account hasn't recived the transfer I made.

16

trimmed_train

4,907

Can I reset the passcode?

1

trimmed_train

6,639

What is the estimated time on an urgent transfer from China?

69

trimmed_train

116

How do I track the card you sent to me?

23

trimmed_train

5,297

Can my account me accessed by a thief? I was mugged.

38

trimmed_train

3,648

A payment that I didn't make appears in my app.

34

trimmed_train

7,484

Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?

41

trimmed_train

9,821

What do I need for the verification check?

3

trimmed_train

6,823

There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?

21

trimmed_train

2,772

What happens when I money transaction doesn't show up on the receiving side?

16

trimmed_train

7,327

I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?

30

trimmed_train

8,782

It has been a couple of hours but I do not see my balance updated, can you help?

71

trimmed_train

2,858

Why isn't the transfer I made to a friend showing?

16

trimmed_train

6,983

Are their certain cash machines where I can change my pin?

22

trimmed_train

2,639

Why was I charged a fee for my card payment?

40

trimmed_train

2,021

Why can't I see my funds after I topped up?

67

trimmed_train

7,402

Are there ways for other people to send me money?

47

trimmed_train

5,546

the bank transfer was declined

43

trimmed_train

2,293

Can I create my own top-up limit?

9

trimmed_train

4,964

The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?

2

trimmed_train

4,029

Where is my PIN located?

33

trimmed_train

6,893

If I wanted to change my PIN, how would I do that?

22

trimmed_train

30

Is there a tracking number for the card you sent me?

23

trimmed_train

8,360

The exchange rate was wrong in the foreign country I got cash in.

61

trimmed_train

8,496

I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.

8

trimmed_train

1,671

I locked myself out of my account, how do I unblock my PIN?

25

trimmed_train

6,856

What happens if a merchant doesn't accept you payment?

21

trimmed_train

6,306

A transaction shows duplicate times.

66

trimmed_train

3,190

I went to look at my top-up and it was canceled, can you tell me why this happend?

58

trimmed_train

568

I have been charged more than I should for the presents I bought when abroad, the problem seems to be the exchange rate.

18

trimmed_train

9,291

What is the process for activating my card and using it?

56

trimmed_train

7,295

I was charged a transfer fee, why is that?

30

trimmed_train

6,316

I think I was charged twice, please help!

66

trimmed_train

8,088

Is there a fee for physical cards?

11

trimmed_train

9,081

Do you have any fees if I want to add money using an international card.

73

trimmed_train

4,041

How is the PIN delivered?

33

trimmed_train

928

What currencies do you support?

6

trimmed_train

6,978

Can my PIN be changed in any cash machine?

22

trimmed_train

1,323

Did you deactivate my card it's not working anymore

74

trimmed_train

835

My cash withdrawal is showing as pending, why?

72

trimmed_train

6,383

Why do I have a transaction showing up more than once?

66

trimmed_train

8,356

I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?

61

trimmed_train

1,638

Do you have a limit for someone's age?

35

trimmed_train

4,724

How long after I receive my statement can I dispute payments on it?

17

trimmed_train

659

Why did you guys charge me an extra €1?

36

trimmed_train

1,097

I would like to make sure it is delivered on a certain date.

52

trimmed_train

7,762

Where Is the top up verification code found?

55

trimmed_train

4,632

Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?

17

trimmed_train

2,302

Will you set a limit to my top-up?

9

trimmed_train

9,486

I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?

39

trimmed_train

5,819

My refund is not here yet

51

trimmed_train

833

Explain pending transactions.

72

trimmed_train

7,631

How can I transfer money between accounts?

70

trimmed_train

8,625

Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet. Can you check to see if everything okay. Please.

71

trimmed_train

9,578

My card is expiring soon.

24

trimmed_train