id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
8,194
|
I can't do any business with this virtual card.
| 10
|
trimmed_train
|
3,078
|
Where is my virtual card located?
| 28
|
trimmed_train
|
5,890
|
Why didn't my card payment work?
| 19
|
trimmed_train
|
5,686
|
I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money. I don't know what's going on, or why the money is getting into my account--could you please help?
| 51
|
trimmed_train
|
6,675
|
I need some money transferred ASAP, how long does the process take?
| 69
|
trimmed_train
|
4,132
|
Can I choose from either Visa or Mastercard?
| 64
|
trimmed_train
|
1,040
|
If I order a card when does it arrive?
| 52
|
trimmed_train
|
8,422
|
can i get a virtual card
| 7
|
trimmed_train
|
4,411
|
Is there a transaction limit for a disposable card?
| 50
|
trimmed_train
|
2,322
|
What is the top-up limit on my cards?
| 9
|
trimmed_train
|
9,023
|
What is the rate for exchange fees?
| 76
|
trimmed_train
|
1,780
|
I punched in the wrong pin too many times and I'm locked out.
| 25
|
trimmed_train
|
1,832
|
Is there a charge for using transfers for top ups?
| 59
|
trimmed_train
|
1,259
|
What should I do if my card doesn't work?
| 74
|
trimmed_train
|
555
|
I purchased something abroad but the exchange rate is incorrect.
| 18
|
trimmed_train
|
6,049
|
Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?
| 13
|
trimmed_train
|
1,393
|
Can I use your app to exchange between USD and GBP
| 62
|
trimmed_train
|
782
|
My cash withdrawal isnt showing on my account
| 72
|
trimmed_train
|
4,747
|
There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.
| 17
|
trimmed_train
|
3,438
|
I deposited cash this morning, but it is not yet available.
| 12
|
trimmed_train
|
5,699
|
i need a refund right away but the funds aren't available in my account
| 51
|
trimmed_train
|
7,746
|
Do I have to verify the top-up?
| 55
|
trimmed_train
|
1
|
What can I do if my card still hasn't arrived after 2 weeks?
| 23
|
trimmed_train
|
7,257
|
Why am I seeing a fee for transferring money?
| 30
|
trimmed_train
|
7,029
|
Why can I not do a transfer
| 48
|
trimmed_train
|
7,499
|
I don't think my transfer wen through. Why?
| 41
|
trimmed_train
|
3,443
|
How long do deposits take to appear? I've been waiting for more than a week and need the money!
| 12
|
trimmed_train
|
3,863
|
I don't want to verify my identity
| 29
|
trimmed_train
|
5,558
|
Why did you decline my transfer?
| 43
|
trimmed_train
|
1,002
|
Could you tell me the fiat currencies that you work with?
| 6
|
trimmed_train
|
7,932
|
Is it possible to give a second card from my account to my daughter?
| 63
|
trimmed_train
|
9,046
|
Would you be able to offer me a discount, since I need to exchange currencies frequently?
| 76
|
trimmed_train
|
5,330
|
Is there anything to do because my phone was stolen?
| 38
|
trimmed_train
|
942
|
How can I hold and exchange fiat currencies?
| 6
|
trimmed_train
|
56
|
How long does it take for me to get my new card?
| 23
|
trimmed_train
|
94
|
Could I get tracking on the card?
| 23
|
trimmed_train
|
9,616
|
How do I replace my card?
| 24
|
trimmed_train
|
1,963
|
I can't find the money I just added to my account.
| 67
|
trimmed_train
|
7,891
|
If I need more than cards will I have to pay a fee to receive them?
| 63
|
trimmed_train
|
8,713
|
Why hasn't my money transfer showed up yet?
| 71
|
trimmed_train
|
2,936
|
What are my payment options?
| 14
|
trimmed_train
|
2,825
|
My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent. What is going on? They say the money hasn't got to them but I see it going out of my account. Can you check that the money went to the right place?
| 16
|
trimmed_train
|
6,826
|
I think my card payment was reverted
| 21
|
trimmed_train
|
3,961
|
I don't have a way to prove my identity.
| 27
|
trimmed_train
|
2,011
|
My top-up is taking a very long time to complete.
| 67
|
trimmed_train
|
3,945
|
I will not be able to verify my identity.
| 27
|
trimmed_train
|
8,894
|
My account shows that I made a cash withdrawal but I cannot remember doing so!
| 49
|
trimmed_train
|
3,425
|
i used a check check yesterday to balance my account and it isn't showing up?
| 12
|
trimmed_train
|
5,298
|
My phone is missing or stolen.
| 38
|
trimmed_train
|
9,218
|
Please assist me in activating the card.
| 56
|
trimmed_train
|
132
|
why have i not got my new card?
| 23
|
trimmed_train
|
443
|
This exchange rate on my purchase is wrong.
| 18
|
trimmed_train
|
83
|
Can I track the card that was just sent to me?
| 23
|
trimmed_train
|
2,102
|
I did a transaction this morning and now I want to cancel it.
| 44
|
trimmed_train
|
3,873
|
Can we skip verifying?
| 29
|
trimmed_train
|
5,500
|
I bought an item and now I want a refund.
| 53
|
trimmed_train
|
6,500
|
How can I tell where the money came from?
| 26
|
trimmed_train
|
1,199
|
Can I set it up to add money every few days automatically while I am traveling?
| 5
|
trimmed_train
|
7,698
|
Do I need to verify my top-up card?
| 55
|
trimmed_train
|
4,801
|
looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?
| 17
|
trimmed_train
|
5,684
|
They said I would get a refund but I don't see it on my statement.
| 51
|
trimmed_train
|
8,611
|
My top-up failed to go through.
| 8
|
trimmed_train
|
2,709
|
The app isn't showing my transactions
| 16
|
trimmed_train
|
2,750
|
Where did the money transfer go?
| 16
|
trimmed_train
|
2,773
|
I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?
| 16
|
trimmed_train
|
3,143
|
Can I use my card no matter where I go?
| 60
|
trimmed_train
|
5,319
|
I no longer have my phone, what should I do?
| 38
|
trimmed_train
|
2,595
|
I was charged and shouldn't have been charged when using my card!
| 40
|
trimmed_train
|
1,072
|
I haven't received my card yet, how long does it normally take?
| 52
|
trimmed_train
|
2,335
|
I tried to withdraw $100, all it gave me was $20.
| 0
|
trimmed_train
|
8,789
|
Why do I see a random withdrawal in my app?
| 49
|
trimmed_train
|
5,077
|
I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?
| 2
|
trimmed_train
|
9,059
|
Is there an additional charge to exchange currencies?
| 76
|
trimmed_train
|
6,667
|
How fast are transfers from Europe?
| 69
|
trimmed_train
|
2,509
|
I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!
| 0
|
trimmed_train
|
5,912
|
My card payment has been declined
| 19
|
trimmed_train
|
6,759
|
The app reverted my recent payment
| 21
|
trimmed_train
|
4,905
|
Can someone please help assist me by explaining to me why my pass-code is not working?
| 1
|
trimmed_train
|
567
|
Why am I being charged more on exchange with things I bought abroad?
| 18
|
trimmed_train
|
4,380
|
Please provide me with the restrictions of the disposable cards.
| 50
|
trimmed_train
|
8,676
|
I am still waiting on my bank transfer
| 71
|
trimmed_train
|
3,136
|
Are there limits as to where my card will be accepted?
| 60
|
trimmed_train
|
869
|
My balance is not what I thought it was following an ATM withdrawal
| 72
|
trimmed_train
|
5,746
|
Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.
| 51
|
trimmed_train
|
4,944
|
My ATM transaction was cancelled.
| 2
|
trimmed_train
|
4,856
|
I used to know my password, but not anymore.
| 1
|
trimmed_train
|
657
|
I am being charged a pound out of nowhere. What is this?
| 36
|
trimmed_train
|
490
|
I think there was an error in your exchange rate.
| 18
|
trimmed_train
|
8,995
|
Do exchanges cost more?
| 76
|
trimmed_train
|
1,980
|
I already paid to top-up but the funds aren't available yet, where are they?
| 67
|
trimmed_train
|
834
|
How is my ATM deposit not available yet?
| 72
|
trimmed_train
|
9,680
|
How can I set up Google Pay on my device?
| 32
|
trimmed_train
|
1,701
|
Will you help me unblock my pin after putting in the wrong pin too many times?
| 25
|
trimmed_train
|
5,463
|
I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.
| 53
|
trimmed_train
|
967
|
Are you able to make exchanges to EUR?
| 6
|
trimmed_train
|
5,908
|
Why did my payment fail?
| 19
|
trimmed_train
|
5,371
|
phone is at a hotel, can i still use app
| 38
|
trimmed_train
|
734
|
My statement is showing I was Charged a dollar and I am not sure why.
| 36
|
trimmed_train
|
8,018
|
Where would I find top up by cash deposit?
| 57
|
trimmed_train
|
7,104
|
I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.
| 48
|
trimmed_train
|
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