id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
8,194 | I can't do any business with this virtual card. | 10 | trimmed_train |
3,078 | Where is my virtual card located? | 28 | trimmed_train |
5,890 | Why didn't my card payment work? | 19 | trimmed_train |
5,686 | I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money. I don't know what's going on, or why the money is getting into my account--could you please help? | 51 | trimmed_train |
6,675 | I need some money transferred ASAP, how long does the process take? | 69 | trimmed_train |
4,132 | Can I choose from either Visa or Mastercard? | 64 | trimmed_train |
1,040 | If I order a card when does it arrive? | 52 | trimmed_train |
8,422 | can i get a virtual card | 7 | trimmed_train |
4,411 | Is there a transaction limit for a disposable card? | 50 | trimmed_train |
2,322 | What is the top-up limit on my cards? | 9 | trimmed_train |
9,023 | What is the rate for exchange fees? | 76 | trimmed_train |
1,780 | I punched in the wrong pin too many times and I'm locked out. | 25 | trimmed_train |
1,832 | Is there a charge for using transfers for top ups? | 59 | trimmed_train |
1,259 | What should I do if my card doesn't work? | 74 | trimmed_train |
555 | I purchased something abroad but the exchange rate is incorrect. | 18 | trimmed_train |
6,049 | Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it? | 13 | trimmed_train |
1,393 | Can I use your app to exchange between USD and GBP | 62 | trimmed_train |
782 | My cash withdrawal isnt showing on my account | 72 | trimmed_train |
4,747 | There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me. | 17 | trimmed_train |
3,438 | I deposited cash this morning, but it is not yet available. | 12 | trimmed_train |
5,699 | i need a refund right away but the funds aren't available in my account | 51 | trimmed_train |
7,746 | Do I have to verify the top-up? | 55 | trimmed_train |
1 | What can I do if my card still hasn't arrived after 2 weeks? | 23 | trimmed_train |
7,257 | Why am I seeing a fee for transferring money? | 30 | trimmed_train |
7,029 | Why can I not do a transfer | 48 | trimmed_train |
7,499 | I don't think my transfer wen through. Why? | 41 | trimmed_train |
3,443 | How long do deposits take to appear? I've been waiting for more than a week and need the money! | 12 | trimmed_train |
3,863 | I don't want to verify my identity | 29 | trimmed_train |
5,558 | Why did you decline my transfer? | 43 | trimmed_train |
1,002 | Could you tell me the fiat currencies that you work with? | 6 | trimmed_train |
7,932 | Is it possible to give a second card from my account to my daughter? | 63 | trimmed_train |
9,046 | Would you be able to offer me a discount, since I need to exchange currencies frequently? | 76 | trimmed_train |
5,330 | Is there anything to do because my phone was stolen? | 38 | trimmed_train |
942 | How can I hold and exchange fiat currencies? | 6 | trimmed_train |
56 | How long does it take for me to get my new card? | 23 | trimmed_train |
94 | Could I get tracking on the card? | 23 | trimmed_train |
9,616 | How do I replace my card? | 24 | trimmed_train |
1,963 | I can't find the money I just added to my account. | 67 | trimmed_train |
7,891 | If I need more than cards will I have to pay a fee to receive them? | 63 | trimmed_train |
8,713 | Why hasn't my money transfer showed up yet? | 71 | trimmed_train |
2,936 | What are my payment options? | 14 | trimmed_train |
2,825 | My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent. What is going on? They say the money hasn't got to them but I see it going out of my account. Can you check that the money went to the right place? | 16 | trimmed_train |
6,826 | I think my card payment was reverted | 21 | trimmed_train |
3,961 | I don't have a way to prove my identity. | 27 | trimmed_train |
2,011 | My top-up is taking a very long time to complete. | 67 | trimmed_train |
3,945 | I will not be able to verify my identity. | 27 | trimmed_train |
8,894 | My account shows that I made a cash withdrawal but I cannot remember doing so! | 49 | trimmed_train |
3,425 | i used a check check yesterday to balance my account and it isn't showing up? | 12 | trimmed_train |
5,298 | My phone is missing or stolen. | 38 | trimmed_train |
9,218 | Please assist me in activating the card. | 56 | trimmed_train |
132 | why have i not got my new card? | 23 | trimmed_train |
443 | This exchange rate on my purchase is wrong. | 18 | trimmed_train |
83 | Can I track the card that was just sent to me? | 23 | trimmed_train |
2,102 | I did a transaction this morning and now I want to cancel it. | 44 | trimmed_train |
3,873 | Can we skip verifying? | 29 | trimmed_train |
5,500 | I bought an item and now I want a refund. | 53 | trimmed_train |
6,500 | How can I tell where the money came from? | 26 | trimmed_train |
1,199 | Can I set it up to add money every few days automatically while I am traveling? | 5 | trimmed_train |
7,698 | Do I need to verify my top-up card? | 55 | trimmed_train |
4,801 | looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge? | 17 | trimmed_train |
5,684 | They said I would get a refund but I don't see it on my statement. | 51 | trimmed_train |
8,611 | My top-up failed to go through. | 8 | trimmed_train |
2,709 | The app isn't showing my transactions | 16 | trimmed_train |
2,750 | Where did the money transfer go? | 16 | trimmed_train |
2,773 | I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made? | 16 | trimmed_train |
3,143 | Can I use my card no matter where I go? | 60 | trimmed_train |
5,319 | I no longer have my phone, what should I do? | 38 | trimmed_train |
2,595 | I was charged and shouldn't have been charged when using my card! | 40 | trimmed_train |
1,072 | I haven't received my card yet, how long does it normally take? | 52 | trimmed_train |
2,335 | I tried to withdraw $100, all it gave me was $20. | 0 | trimmed_train |
8,789 | Why do I see a random withdrawal in my app? | 49 | trimmed_train |
5,077 | I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this? | 2 | trimmed_train |
9,059 | Is there an additional charge to exchange currencies? | 76 | trimmed_train |
6,667 | How fast are transfers from Europe? | 69 | trimmed_train |
2,509 | I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now! | 0 | trimmed_train |
5,912 | My card payment has been declined | 19 | trimmed_train |
6,759 | The app reverted my recent payment | 21 | trimmed_train |
4,905 | Can someone please help assist me by explaining to me why my pass-code is not working? | 1 | trimmed_train |
567 | Why am I being charged more on exchange with things I bought abroad? | 18 | trimmed_train |
4,380 | Please provide me with the restrictions of the disposable cards. | 50 | trimmed_train |
8,676 | I am still waiting on my bank transfer | 71 | trimmed_train |
3,136 | Are there limits as to where my card will be accepted? | 60 | trimmed_train |
869 | My balance is not what I thought it was following an ATM withdrawal | 72 | trimmed_train |
5,746 | Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything. | 51 | trimmed_train |
4,944 | My ATM transaction was cancelled. | 2 | trimmed_train |
4,856 | I used to know my password, but not anymore. | 1 | trimmed_train |
657 | I am being charged a pound out of nowhere. What is this? | 36 | trimmed_train |
490 | I think there was an error in your exchange rate. | 18 | trimmed_train |
8,995 | Do exchanges cost more? | 76 | trimmed_train |
1,980 | I already paid to top-up but the funds aren't available yet, where are they? | 67 | trimmed_train |
834 | How is my ATM deposit not available yet? | 72 | trimmed_train |
9,680 | How can I set up Google Pay on my device? | 32 | trimmed_train |
1,701 | Will you help me unblock my pin after putting in the wrong pin too many times? | 25 | trimmed_train |
5,463 | I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great. | 53 | trimmed_train |
967 | Are you able to make exchanges to EUR? | 6 | trimmed_train |
5,908 | Why did my payment fail? | 19 | trimmed_train |
5,371 | phone is at a hotel, can i still use app | 38 | trimmed_train |
734 | My statement is showing I was Charged a dollar and I am not sure why. | 36 | trimmed_train |
8,018 | Where would I find top up by cash deposit? | 57 | trimmed_train |
7,104 | I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange. | 48 | trimmed_train |
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