id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
554 | I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly? | 18 | trimmed_train |
7,704 | why do i have to verify top up? | 55 | trimmed_train |
588 | Can you tell me what this fee is on my statement? | 36 | trimmed_train |
2,899 | I only have one other credit card from the US. Do you accept that? | 14 | trimmed_train |
72 | How can I see the progress of delivery of the card that was sent? | 23 | trimmed_train |
3,056 | I want one of the virtual cards! | 28 | trimmed_train |
4,994 | The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account? | 2 | trimmed_train |
3,488 | I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card. | 34 | trimmed_train |
58 | I know I'm getting a new card but would like know when I can expect to receive it. | 23 | trimmed_train |
2,809 | I transferred a payment a couple days ago and it shows done, but it has not been received. Could you please help me? | 16 | trimmed_train |
5,369 | lost my phone, what is account security? | 38 | trimmed_train |
4,115 | Can you send me a Mastercard, instead of a Visa? | 64 | trimmed_train |
4,754 | I think I was charged by mistake on my debit statement. | 17 | trimmed_train |
5,442 | I want a refund for my item | 53 | trimmed_train |
3,651 | I am here to change my adress. | 31 | trimmed_train |
2,446 | You shorted me money when I tried to make a withdrawal. | 0 | trimmed_train |
8,567 | I didn't see the money I added to my card. | 8 | trimmed_train |
7,015 | It's not letting me transfer money to my beneficiery. | 48 | trimmed_train |
6,994 | Can I change my card PIN? | 22 | trimmed_train |
1,470 | Can this app exchange American and English currency? | 62 | trimmed_train |
9,342 | Why am I being charged extra when I withdrew money? | 39 | trimmed_train |
9,026 | Does a discount apply if I exchange currencies frequently? | 76 | trimmed_train |
8,131 | Do I get an actual card? | 11 | trimmed_train |
1,426 | How do I exchange currencies with this | 62 | trimmed_train |
1,975 | Yesterday I topped up my card. Why didn't it complete as it still pending? | 67 | trimmed_train |
574 | Why do I see an extra £1 charge on my statement? | 36 | trimmed_train |
85 | What's go on, where is my new card? | 23 | trimmed_train |
679 | What is the dollar that I have pending on my statement there? | 36 | trimmed_train |
3,118 | where is card accepted | 60 | trimmed_train |
3,455 | My cheque is slow to cash | 12 | trimmed_train |
3,625 | Someone else accessed my account and made a payment. | 34 | trimmed_train |
4,177 | I prefer Visa, can I get that instead? | 64 | trimmed_train |
9,669 | Am I able to top up with Apple Pay? | 32 | trimmed_train |
6,020 | I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes? | 13 | trimmed_train |
7,212 | I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before? | 30 | trimmed_train |
9,319 | I have a new card. How do I activate it? | 56 | trimmed_train |
4,227 | Will you guys do Visa or Mastercard? | 64 | trimmed_train |
1,152 | I need to know the if there is a limit on the amount for auto top-up. | 5 | trimmed_train |
4,800 | My accounts been charged a payment for something I didn't make. | 17 | trimmed_train |
9,280 | Can you tell me how I go about activating a new card? | 56 | trimmed_train |
9,573 | Am I able to get this shipped to China? | 24 | trimmed_train |
7,943 | Is there anyway to use a cheque to top up? | 57 | trimmed_train |
4,558 | What locations allow me to withdraw money? | 46 | trimmed_train |
635 | I have been charged an extra pound! | 36 | trimmed_train |
6,937 | Change my pin? | 22 | trimmed_train |
5,508 | I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it? | 53 | trimmed_train |
8,383 | How can I create a disposable virtual card? | 7 | trimmed_train |
5,767 | I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund. | 51 | trimmed_train |
6,290 | I have lost my credit card in the ATM! | 45 | trimmed_train |
4,591 | Can I use my card in another institutions ATM? | 46 | trimmed_train |
4,381 | I have to make several disposable cards per day. | 50 | trimmed_train |
1,627 | How old do kids have to be to open an account? | 35 | trimmed_train |
2,793 | The recipient doesn't see the money transaction I made | 16 | trimmed_train |
121 | What's the card you sent me's tracking number? | 23 | trimmed_train |
5,609 | It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once. | 43 | trimmed_train |
5,066 | I entered the correct pin but I still couldnt get funds. | 2 | trimmed_train |
3,941 | What do I have to do to prove my identity? | 27 | trimmed_train |
2,599 | My card is showing a fee from when I used it, but I thought this card was supposed to be fee free? | 40 | trimmed_train |
8,404 | What are disposable virtual cards? | 7 | trimmed_train |
1,603 | what is the age limit for opening a new account | 35 | trimmed_train |
7,767 | Can I verify my top-up card? | 55 | trimmed_train |
9,988 | Is it possible to get one the your cards in the EU? | 68 | trimmed_train |
1,872 | Does this program take SWIFT transfers? | 59 | trimmed_train |
2,235 | Are top-ups unlimited? | 9 | trimmed_train |
7,353 | i want to get my salary deposited as pesos? | 47 | trimmed_train |
2,817 | Why hasn't my friend's transaction arrive yet? | 16 | trimmed_train |
8,307 | The exchange rate for me was wrong when I was abroad. | 61 | trimmed_train |
1,311 | WHAT IS THE MAIN REASON OF THIS PROBLEM | 74 | trimmed_train |
9,678 | Can I use Apple Pay to top-up? | 32 | trimmed_train |
6,214 | how to delete account, not happy | 15 | trimmed_train |
2,085 | How do i cancel a charge? | 44 | trimmed_train |
7,039 | I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange. | 48 | trimmed_train |
5,499 | I would like it if I could get an item refunded | 53 | trimmed_train |
9,584 | My card's expiration date is close. | 24 | trimmed_train |
3,446 | Why am I still not able to see the money I deposited a week ago? This is urgent!! | 12 | trimmed_train |
6,367 | Duplicate transactions appear on my account | 66 | trimmed_train |
5,774 | I requested a refund but can't see it. | 51 | trimmed_train |
6,338 | Who do I talk to for transactions debited twice? | 66 | trimmed_train |
9,306 | What identification is required to activate my card? | 56 | trimmed_train |
7,293 | I have a service fee that I've never seen before. It showed up after I bought something from an international seller online. | 30 | trimmed_train |
9,235 | When are you going to activate my card? | 56 | trimmed_train |
5,957 | I keep trying to make a payment, but it doesn't work. | 19 | trimmed_train |
1,784 | Why is my contactless not working? | 42 | trimmed_train |
2,161 | Hi, I made a transfer yesterday that I need to reverse. I need to put the money in a different account. | 44 | trimmed_train |
7,976 | I need a hand here, I need to top up cash. | 57 | trimmed_train |
5,866 | Why is my payment declined? It looked like everything worked ok and my account was fine. | 19 | trimmed_train |
3,952 | Problem verifying my account | 27 | trimmed_train |
3,887 | why and how soon do I have to have proof of identity to you? | 29 | trimmed_train |
7,223 | Are money transfers free? | 30 | trimmed_train |
5,245 | I used my card to make a payment a while ago and its still pending, Why is it taking so long? | 20 | trimmed_train |
2,974 | I would like to top up via credit card, which credit cards do you support? | 14 | trimmed_train |
2,713 | I don't see the transaction I made to a friend on my account. | 16 | trimmed_train |
4,153 | How can I choose between Visa and Mastercard? | 64 | trimmed_train |
2,908 | What currencies and methods can i use to top up my account? | 14 | trimmed_train |
5,533 | I'm cancelling this charge. I still have not received what I bought from these people a while ago. | 53 | trimmed_train |
9,070 | Will you charge me if I top up by card? | 73 | trimmed_train |
6,415 | I made a payment and it appears it is showing twice | 66 | trimmed_train |
9,979 | Supported countries | 68 | trimmed_train |
2,865 | the money i transferred didnt arrive | 16 | trimmed_train |
6,239 | The company is no good, please terminate my account. | 15 | trimmed_train |
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