id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
2,390
|
I could only take the amount of money that was available to me which was less then I expected.
| 0
|
trimmed_train
|
6,146
|
Can you delete the account?
| 15
|
trimmed_train
|
9,365
|
Why am I being charged for ATM fees?
| 39
|
trimmed_train
|
8,887
|
Help! The app says I took out cash but I didn't!
| 49
|
trimmed_train
|
1,094
|
When will I get my card shipped to me?
| 52
|
trimmed_train
|
9,884
|
Can I get a card even though I live in the US
| 68
|
trimmed_train
|
4,776
|
I see a direct debit payment on my app that I did not do
| 17
|
trimmed_train
|
5,645
|
unsupported transfer declined
| 43
|
trimmed_train
|
4,516
|
I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?
| 75
|
trimmed_train
|
4,202
|
I need mastercard as well as visa
| 64
|
trimmed_train
|
4,024
|
Where should I look for my PIN number at?
| 33
|
trimmed_train
|
5,820
|
I am waiting on this refund, hurry up.
| 51
|
trimmed_train
|
9,657
|
Can I use my apple watch to top-up?
| 32
|
trimmed_train
|
4,418
|
How many disposable cards can you own?
| 50
|
trimmed_train
|
7,222
|
Why were there additional charges when I transferred funds?
| 30
|
trimmed_train
|
3,480
|
I deposited a cheque and its been days and I still haven't received the cash!!
| 12
|
trimmed_train
|
875
|
I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?
| 72
|
trimmed_train
|
7,865
|
I would like to use one of my cards for a family member. Is that allowed?
| 63
|
trimmed_train
|
1,472
|
Does the app allow for exchanges between currencies?
| 62
|
trimmed_train
|
9,397
|
There was an extra fee when I was at the ATM. Why?
| 39
|
trimmed_train
|
354
|
What is the foreign exchange rate you will apply?
| 4
|
trimmed_train
|
4,702
|
i do not know what this charge is for
| 17
|
trimmed_train
|
1,623
|
Do you have a children account available?
| 35
|
trimmed_train
|
5,742
|
No refund showing in my statement.
| 51
|
trimmed_train
|
5,026
|
I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.
| 2
|
trimmed_train
|
3,051
|
I have yet to receive my virtual card
| 28
|
trimmed_train
|
1,059
|
I need my card to be delivered fast
| 52
|
trimmed_train
|
3,974
|
My identity can't be verified.
| 27
|
trimmed_train
|
8,677
|
There is a missing transfer on my account
| 71
|
trimmed_train
|
1,804
|
Any charges applicable for new card?
| 42
|
trimmed_train
|
361
|
Where does the exchange rate stand right now?
| 4
|
trimmed_train
|
9,879
|
If I live outside of the UK am I still eligible for a card?
| 68
|
trimmed_train
|
9,941
|
Do you offer cards for those in other countries?
| 68
|
trimmed_train
|
9,811
|
Can you tell me what i need for the identity check?
| 3
|
trimmed_train
|
2,597
|
I was mistakenly charged a fee for using my card.
| 40
|
trimmed_train
|
8,732
|
How long does it take for money to transfer?
| 71
|
trimmed_train
|
380
|
How are the exchange rates for transfers calculated?
| 4
|
trimmed_train
|
4,692
|
I have an unknown debit charge in my statement, why?
| 17
|
trimmed_train
|
4,741
|
I might have been charged on my debit statement by fraud.
| 17
|
trimmed_train
|
2,510
|
The machine only paid me a hundred when I wanted 20
| 0
|
trimmed_train
|
9,228
|
I would like to be assisted with the activation of my card.
| 56
|
trimmed_train
|
9,267
|
My new card came in. How do I activate?
| 56
|
trimmed_train
|
8,784
|
I looked on the app and it says I withdrew cash. I didn't!
| 49
|
trimmed_train
|
2,499
|
I got some cash but it wasn't the right amount.
| 0
|
trimmed_train
|
4,432
|
Are there any restrictions for the disposable cards?
| 50
|
trimmed_train
|
7,812
|
What's the limit on total number of cards I can have?
| 63
|
trimmed_train
|
2,063
|
When will my top up process?
| 67
|
trimmed_train
|
5,064
|
Why am I unable to withdrawal cash?
| 2
|
trimmed_train
|
4,277
|
The money disappeared when I tried to use my card to top up.
| 54
|
trimmed_train
|
9,805
|
What works for identity verification?
| 3
|
trimmed_train
|
7,591
|
How can I move money from my account at a different bank to the account I have at this bank.
| 70
|
trimmed_train
|
8,829
|
I see cash in my app but I did not get it.
| 49
|
trimmed_train
|
2,486
|
How can I get my money that I didn't get from the ATM?
| 0
|
trimmed_train
|
1,763
|
I may have entered the PIN wrong and the account is blocked. What do I have to do to get it unblocked.
| 25
|
trimmed_train
|
8,262
|
I don't think the exchange rate was right.
| 61
|
trimmed_train
|
3,900
|
I'm having trouble proving my identity
| 27
|
trimmed_train
|
4,555
|
Do I have to use a bank approved ATM to withdraw money?
| 46
|
trimmed_train
|
2,196
|
How do I cancel a recent transfer?
| 44
|
trimmed_train
|
1,168
|
I will be traveling and want money to be added automatically in certain intervals. Is this possible?
| 5
|
trimmed_train
|
7,422
|
If my salary is in GBP, do I need to do something?
| 47
|
trimmed_train
|
7,828
|
Can I have a third card?
| 63
|
trimmed_train
|
4,436
|
What are the disposable card limits?
| 50
|
trimmed_train
|
2,109
|
My transfer was wrong, are you able to stop it before it goes through please?
| 44
|
trimmed_train
|
1,723
|
What happens if I forget my PIN?
| 25
|
trimmed_train
|
8,674
|
I transfered my balance a while back. Why doesn't my account reflect this?
| 71
|
trimmed_train
|
8,600
|
I need assistance finding out why I am unable to top-up my card, it keeps getting refused. It is extremely imperative I get this resolved quickly.
| 8
|
trimmed_train
|
9,141
|
Is there a fee when I add money to my international card?
| 73
|
trimmed_train
|
1,868
|
Are SWIFT Transfers available at this bank?
| 59
|
trimmed_train
|
6,614
|
In the US, how long is the wait for a transfer?
| 69
|
trimmed_train
|
4,308
|
Am I the only one who can top-up my account?
| 54
|
trimmed_train
|
4,620
|
How far is the closest ATM from me?
| 46
|
trimmed_train
|
3,251
|
I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?
| 58
|
trimmed_train
|
4,562
|
What kind of ATMs would this card be accepted at?
| 46
|
trimmed_train
|
9,374
|
Could you explain your rules for ATM fees?
| 39
|
trimmed_train
|
7,806
|
I want some extra physical cards.
| 63
|
trimmed_train
|
314
|
What are the current exchange rates?
| 4
|
trimmed_train
|
473
|
The rate applied to my purchase in a foreign currency was wrong.
| 18
|
trimmed_train
|
7,435
|
Can you tell me why I wasn't able to complete my transfer?
| 41
|
trimmed_train
|
4,105
|
may I have a Visa and a Mastercard from you.
| 64
|
trimmed_train
|
4,352
|
Whats the maximum disposable virtual cards?
| 50
|
trimmed_train
|
617
|
Why did you charge me extra?
| 36
|
trimmed_train
|
3,990
|
Why can't my ID be verified?
| 27
|
trimmed_train
|
2,978
|
I want to top up by card, what do you support?
| 14
|
trimmed_train
|
7,648
|
How can I top up my account by bank transfer?
| 70
|
trimmed_train
|
5,046
|
The ATM wouldn't allow me to withdraw money
| 2
|
trimmed_train
|
6,935
|
How do I change the PIN?
| 22
|
trimmed_train
|
763
|
Why hasn't my withdrawal shown on my statement?
| 72
|
trimmed_train
|
2,777
|
The money has not yet been placed in recipients account.
| 16
|
trimmed_train
|
8,590
|
I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?
| 8
|
trimmed_train
|
7,059
|
Why can't I transfer money to a beneficiary
| 48
|
trimmed_train
|
2,863
|
How can I the person see my money transaction?
| 16
|
trimmed_train
|
7,550
|
I think youre system may be broken because I have tried transfer money 5x and it isnt working! I'm not doing anything complicated it is what I usually do.
| 41
|
trimmed_train
|
2,780
|
I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?
| 16
|
trimmed_train
|
1,612
|
Can I get an account for my daughter?
| 35
|
trimmed_train
|
553
|
My rate of exchange was wrong.
| 18
|
trimmed_train
|
1,510
|
What do I do if my card is stolen?
| 65
|
trimmed_train
|
1,302
|
Why is my card not working anymore?
| 74
|
trimmed_train
|
2,542
|
I'm being charged for using my card!
| 40
|
trimmed_train
|
5,350
|
left my phone at hotel, cant use app
| 38
|
trimmed_train
|
2,264
|
Can I top-up any amount I wish on any given day?
| 9
|
trimmed_train
|
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