id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
1,947
|
My top up has been pending for an hour already, and I really need this to go through as soon as possible. Can you help?
| 67
|
trimmed_train
|
1,064
|
How soon will I get my card?
| 52
|
trimmed_train
|
7,072
|
Why couldn't I transfer funds to my beneficiary?
| 48
|
trimmed_train
|
4,296
|
Show me how can my friends top up my account.
| 54
|
trimmed_train
|
5,897
|
I was wondering why my card was declined
| 19
|
trimmed_train
|
6,568
|
where did my funds come from?
| 26
|
trimmed_train
|
8,558
|
I tried to top-up, why didn't it work?
| 8
|
trimmed_train
|
7,639
|
What is the procedure to transfer money to my account?
| 70
|
trimmed_train
|
1,681
|
What do I have to do to get my PIN unblocked?
| 25
|
trimmed_train
|
2,927
|
Are cards from the US accepted?
| 14
|
trimmed_train
|
3,384
|
I put money in my account a week ago but its still not there, what is happening?
| 12
|
trimmed_train
|
8,335
|
When I received my cash, the exchange rate was wrong.
| 61
|
trimmed_train
|
6,104
|
I have an outgoing transfer
| 13
|
trimmed_train
|
5,940
|
For some reason my card payment hasn't worked. what can I do to look into that?
| 19
|
trimmed_train
|
5,879
|
Why was my card declined?
| 19
|
trimmed_train
|
3,265
|
Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?
| 58
|
trimmed_train
|
5,876
|
When I use my card, it says decline?
| 19
|
trimmed_train
|
5,100
|
Why is my payment in pending status?
| 20
|
trimmed_train
|
580
|
There is a pending 1£ charge on my statement. I haven't purchased anything for 1£. Why is it on my statement?
| 36
|
trimmed_train
|
429
|
I purchased something overseas and the incorrect exchange rate was applied.
| 18
|
trimmed_train
|
3,179
|
My top up was reverted. Can you help?
| 58
|
trimmed_train
|
4,996
|
I was getting some cash out of the ATM but it cancelled on me without warning.
| 2
|
trimmed_train
|
5,255
|
I think I lost my phone. Is there a way to prevent anyone from getting into my account on it?
| 38
|
trimmed_train
|
4,778
|
There was a direct debit I don't recognize.
| 17
|
trimmed_train
|
8,054
|
Can you tell me exactly what fees I will expect to see in regards to your cards?
| 11
|
trimmed_train
|
5,144
|
When will my payment go through?
| 20
|
trimmed_train
|
2,309
|
Can I top up any amount?
| 9
|
trimmed_train
|
8,641
|
It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.
| 71
|
trimmed_train
|
7,536
|
Why has my payment not transferred?
| 41
|
trimmed_train
|
3,747
|
Where do I go to change my account details?
| 31
|
trimmed_train
|
4,454
|
How much transactions do I get with a disposable card?
| 50
|
trimmed_train
|
5,595
|
How do I contact customer support about my declined transfer?
| 43
|
trimmed_train
|
1,275
|
My card isn't working at all. What happened?
| 74
|
trimmed_train
|
454
|
Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate
| 18
|
trimmed_train
|
3,509
|
There's a payment that isn't mine on my app
| 34
|
trimmed_train
|
9,575
|
The expiration date for my card is coming up, how do I get a new card?
| 24
|
trimmed_train
|
5,632
|
I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?
| 43
|
trimmed_train
|
4,945
|
I was denied cash at an ATM
| 2
|
trimmed_train
|
6,693
|
When can I expect the transfer to arrive in my account?
| 69
|
trimmed_train
|
2,634
|
Why have i been charged a fee for using my card?
| 40
|
trimmed_train
|
6,872
|
The money is still in my account even though I already paid -- I don't understand what happened.
| 21
|
trimmed_train
|
2,479
|
I received the wrong amount of cash from the ATM. Can you help?
| 0
|
trimmed_train
|
7,822
|
Please tell me if I'm going to be charged for sending out more cards?
| 63
|
trimmed_train
|
6,615
|
Where is my money transfer?
| 69
|
trimmed_train
|
4,977
|
what is my monthly spending limit because i was refused my money at an atm
| 2
|
trimmed_train
|
5,065
|
I just had my card get declined at the ATM! I need to get money out but I am unable to. Why has this happened?
| 2
|
trimmed_train
|
3,753
|
How do I modify my account details?
| 31
|
trimmed_train
|
5,983
|
I tried to used my card in a shop and the transaction was declined.
| 19
|
trimmed_train
|
3,252
|
Why did my money disappear when I topped up??
| 58
|
trimmed_train
|
3,537
|
There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?
| 34
|
trimmed_train
|
4,129
|
is it ok if i use both visa and mastercard
| 64
|
trimmed_train
|
5,519
|
I did not receive my purchase, how do I cancel it?
| 53
|
trimmed_train
|
7,530
|
Why was I not able to complete my transfer?
| 41
|
trimmed_train
|
9,891
|
Who gets support?
| 68
|
trimmed_train
|
6,556
|
Verify my source of funds?
| 26
|
trimmed_train
|
9,685
|
How do I get Top Up to work in Apple Pay?
| 32
|
trimmed_train
|
6,596
|
What time will a transfer from the US take?
| 69
|
trimmed_train
|
4,949
|
Why wouldn't the ATM give me my money?
| 2
|
trimmed_train
|
1,316
|
Can you tell me whats going on with my card it seems to be not working?
| 74
|
trimmed_train
|
7,066
|
What happens when a beneficiary can't receive my transfer?
| 48
|
trimmed_train
|
5,202
|
I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.
| 20
|
trimmed_train
|
5,997
|
Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.
| 13
|
trimmed_train
|
9,512
|
Why was I charged a fee for withdrawing money?
| 39
|
trimmed_train
|
7,980
|
Why can't I top up by cheque?
| 57
|
trimmed_train
|
3,147
|
Can I use my card anywhere?
| 60
|
trimmed_train
|
3,750
|
How can I change to my married name?
| 31
|
trimmed_train
|
542
|
When I bought something abroad, the exchange rate was wrong.
| 18
|
trimmed_train
|
1,331
|
Why won't my card accept any transactions?
| 74
|
trimmed_train
|
3,534
|
I have a payment in my statement that is off
| 34
|
trimmed_train
|
7,076
|
A transfer was not allowed to an account.
| 48
|
trimmed_train
|
9,320
|
The activation process did not work, please help?
| 56
|
trimmed_train
|
1,048
|
What is the wait time for delivery to the US?
| 52
|
trimmed_train
|
4,682
|
What do I do about a debit on my account that I didn't make?
| 17
|
trimmed_train
|
2,039
|
How come my top-up didn't go through instantly, like it usually does?
| 67
|
trimmed_train
|
7,697
|
How is top-up verified?
| 55
|
trimmed_train
|
5,776
|
how does my statement get updated so i know when a refund will reflect on my balance
| 51
|
trimmed_train
|
8,023
|
May I transfer a cheque into my account?
| 57
|
trimmed_train
|
9,282
|
Where do I activate my card?
| 56
|
trimmed_train
|
4,722
|
I see a direct debit transaction in my app that I didn't make.
| 17
|
trimmed_train
|
9,986
|
I am not in the UK can i get a card?
| 68
|
trimmed_train
|
8,762
|
I transferred money to my account but it is not showing.
| 71
|
trimmed_train
|
6,808
|
I did a payment but it was reverted by the app
| 21
|
trimmed_train
|
6,329
|
Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?
| 66
|
trimmed_train
|
6,113
|
Why is my transfer stuck on pending?
| 13
|
trimmed_train
|
2,752
|
I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?
| 16
|
trimmed_train
|
3,666
|
How can I change my name because I just got married?
| 31
|
trimmed_train
|
3,763
|
Where can I edit personal details?
| 31
|
trimmed_train
|
564
|
I was charged extra. Was the exchange rate for my payment last Saturday wrong?
| 18
|
trimmed_train
|
3,595
|
There is a payment with my card which i definitely did not do.
| 34
|
trimmed_train
|
1,297
|
What do I do now that I can't use this card?
| 74
|
trimmed_train
|
7,692
|
Why do the top-ups need to be verified?
| 55
|
trimmed_train
|
2,184
|
How do I fix a transaction to the wrong account?
| 44
|
trimmed_train
|
8,757
|
Can you see my new balance yet?
| 71
|
trimmed_train
|
7,382
|
Can I get paid for this in another currency?
| 47
|
trimmed_train
|
6,095
|
Why does my transfer still say it is pending?
| 13
|
trimmed_train
|
202
|
I found the card I thought I lost this morning. Can I reactivate this card?
| 37
|
trimmed_train
|
3,387
|
Hi, My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.
| 12
|
trimmed_train
|
2,000
|
My top is still pending.
| 67
|
trimmed_train
|
480
|
My card payment had the wrong exchange rate
| 18
|
trimmed_train
|
1,841
|
Will I be charged for a top off transfer?
| 59
|
trimmed_train
|
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