generalization/banking_intent_Sampled-p_05

id int32 0 10k	text stringlengths 13 433	label int64 0 76	Generalization stringclasses 1 value
6,765	What should I do if my card payment was cancelled?	21	trimmed_train
1,569	What is needed for my daughter to open an account?	35	trimmed_train
3,345	I have made a recent check and cash deposit that isn't reflected in my balance.	12	trimmed_train
9,411	Please help! There was an extra fee when I got cash.	39	trimmed_train
1,100	How long does it take for a card to arrive?	52	trimmed_train
3,213	My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?	58	trimmed_train
7,954	I got a cheque that I want to top up with?	57	trimmed_train
8,566	What if my top up didn't work?	8	trimmed_train
3,684	need my details changed	31	trimmed_train
9,725	can I top up an apple pay?	32	trimmed_train
2,868	How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.	16	trimmed_train
2,028	I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.	67	trimmed_train
1,823	Will you guys charge me for topping up by transfer?	59	trimmed_train
3,036	How do I get my virtual card?	28	trimmed_train
3,546	There is a payment on my card that I do not recognize. I've never seen the name on the transaction before.	34	trimmed_train
7,108	I cant transfer money into my account	48	trimmed_train
4,205	How can I get a Visa and Mastercard?	64	trimmed_train
4,362	Are there a certain amount of transactions i can do with one disposable card?	50	trimmed_train
7,612	I need to transfer money to my account from another bank	70	trimmed_train
6,262	The ATM sucked my card in.	45	trimmed_train
6,879	My payment was cancelled	21	trimmed_train
1,058	Is there a specific date it can be delivered by?	52	trimmed_train
374	Is the exchange rate current?	4	trimmed_train
9,041	Is it free to exchange currency?	76	trimmed_train
9,381	I took out money and there is a fee. Why?	39	trimmed_train
9,859	How do I go about verifying my identity?	3	trimmed_train
979	Tell me the currencies that you support.	6	trimmed_train
7,237	I had an unexpected fee	30	trimmed_train
2,691	Do you have charges now when you pay with a card?	40	trimmed_train
7,643	I want to transfer a sum of money from another bank account I have into this one	70	trimmed_train
5,859	Why was my card declined in a shop?	19	trimmed_train
6,788	My card payment was cancelled it seems.	21	trimmed_train
2,318	How often can I top up my account?	9	trimmed_train
1,514	Help! My card is stolen.	65	trimmed_train
1,822	What is the fee to top-up my account	59	trimmed_train
3,151	Where is this card accepted?	60	trimmed_train
3,284	My money disappeared! Please help??	58	trimmed_train
3,400	My cheque deposit didn't seem to work.	12	trimmed_train
1,649	Can I open an account for my offspring?	35	trimmed_train
7,371	Can I receive money in a different countries money?	47	trimmed_train
704	Why was I charged extra on my app?	36	trimmed_train
6,539	need to verify source of funds	26	trimmed_train
5,228	How many days does a regular transaction take to complete? I see a pending payment that hasn't changed in the last several days.	20	trimmed_train
1,806	My contactless is non-functional.	42	trimmed_train
2,228	I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.	44	trimmed_train
258	I found the card that I thought I lost, and I would like to reactivate it.	37	trimmed_train
1,713	I accidentally exceeded my PIN tries. Please advise.	25	trimmed_train
5,624	My transfer was declined, why is that?	43	trimmed_train
857	Why is the cash transaction still showing as not completed?	72	trimmed_train
8,703	The balance has not been updated.	71	trimmed_train
1,918	How much does it cost to do a transfer?	59	trimmed_train
4,147	Please give me a Mastercard instead.	64	trimmed_train
2,994	Top up my card please, which y'all support?	14	trimmed_train
5,428	I would like to cancel my previous purchase.	53	trimmed_train
7,636	What are the steps for making a transfer for topping up?	70	trimmed_train
2,554	Why was there a fee for paying by card?	40	trimmed_train
4,055	Explain the card PIN to me.	33	trimmed_train
4,349	What is the most amount of disposable cards allowable?	50	trimmed_train
9,326	I just got my new card. How can I activate it?	56	trimmed_train
6,610	How long will an urgent transfer from China take?	69	trimmed_train
4,881	I don't remember my passcode?	1	trimmed_train
8,624	Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.	71	trimmed_train
3,389	I've deposited a check in my account but the cash isn't showing as available.	12	trimmed_train
2,128	who do I talk to, to cancel a transfer?	44	trimmed_train
3,778	why are all my identity details required	29	trimmed_train
36	How long does it take for a new card to ship?	23	trimmed_train
395	How does the exchange rate work on this app?	4	trimmed_train
7,203	Does transferring money have a fee?	30	trimmed_train
5,471	How can i get a refund for something i just bought?	53	trimmed_train
6,673	When will my transfer from the US get here?	69	trimmed_train
658	A pending charge of 1L appears on my statement. Please explain as I have not made a purchase for that amount	36	trimmed_train
1,632	Can my teenager have an account?	35	trimmed_train
2,300	How many top-ups can I use?	9	trimmed_train
1,368	How can I exchange AUD for GBP?	62	trimmed_train
7,985	What are my payment options for topping off my account?	57	trimmed_train
8,533	I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?	8	trimmed_train
7,374	My salary is in GBP, do I need to exchange it before putting it into my account?	47	trimmed_train
6,050	A transfer is pending.	13	trimmed_train
2,045	Even though I added money ey to the card, I couldn't use it	67	trimmed_train
486	What do i do if the exchange rate was wrong for the item i bought overseas?	18	trimmed_train
502	Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.	18	trimmed_train
268	How do I link the new card that I just got from you guys?	37	trimmed_train
6,634	When can I use money sent to my account?	69	trimmed_train
2,789	how long does it take for a transfer to arrive	16	trimmed_train
8,832	My card shows a cash withdrawal I don't recognize.	49	trimmed_train
5,231	Is there a reason my payment is still pending?	20	trimmed_train
1,905	Do I get charged if I am receiving money?	59	trimmed_train
1,449	How can I change the currency I'm exchanging from AUD to GBP?	62	trimmed_train
9,443	Why did I get a fee for getting cash?	39	trimmed_train
9,016	I have foreign currency i would like to change how much will it cost me?	76	trimmed_train
9,898	As far as courtries go which ones are supported?	68	trimmed_train
5,850	I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?	19	trimmed_train
3,042	How come I did not get a virtual card yet?	28	trimmed_train
2,356	How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...	0	trimmed_train
9,916	Any chance of getting the card outside the UK?	68	trimmed_train
3,970	I am having a problem proving who I am	27	trimmed_train
6,119	It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?	13	trimmed_train
1,662	Am I able to open an account for my children?	35	trimmed_train
8,362	Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?	61	trimmed_train
2,222	How can I cancel this transaction?	44	trimmed_train

6,765

What should I do if my card payment was cancelled?

21

trimmed_train

1,569

What is needed for my daughter to open an account?

35

trimmed_train

3,345

I have made a recent check and cash deposit that isn't reflected in my balance.

12

trimmed_train

9,411

Please help! There was an extra fee when I got cash.

39

trimmed_train

1,100

How long does it take for a card to arrive?

52

trimmed_train

3,213

My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?

58

trimmed_train

7,954

I got a cheque that I want to top up with?

57

trimmed_train

8,566

What if my top up didn't work?

8

trimmed_train

3,684

need my details changed

31

trimmed_train

9,725

can I top up an apple pay?

32

trimmed_train

2,868

How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.

16

trimmed_train

2,028

I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.

67

trimmed_train

1,823

Will you guys charge me for topping up by transfer?

59

trimmed_train

3,036

How do I get my virtual card?

28

trimmed_train

3,546

There is a payment on my card that I do not recognize. I've never seen the name on the transaction before.

34

trimmed_train

7,108

I cant transfer money into my account

48

trimmed_train

4,205

How can I get a Visa and Mastercard?

64

trimmed_train

4,362

Are there a certain amount of transactions i can do with one disposable card?

50

trimmed_train

7,612

I need to transfer money to my account from another bank

70

trimmed_train

6,262

The ATM sucked my card in.

45

trimmed_train

6,879

My payment was cancelled

21

trimmed_train

1,058

Is there a specific date it can be delivered by?

52

trimmed_train

374

Is the exchange rate current?

4

trimmed_train

9,041

Is it free to exchange currency?

76

trimmed_train

9,381

I took out money and there is a fee. Why?

39

trimmed_train

9,859

How do I go about verifying my identity?

3

trimmed_train

979

Tell me the currencies that you support.

6

trimmed_train

7,237

I had an unexpected fee

30

trimmed_train

2,691

Do you have charges now when you pay with a card?

40

trimmed_train

7,643

I want to transfer a sum of money from another bank account I have into this one

70

trimmed_train

5,859

Why was my card declined in a shop?

19

trimmed_train

6,788

My card payment was cancelled it seems.

21

trimmed_train

2,318

How often can I top up my account?

9

trimmed_train

1,514

Help! My card is stolen.

65

trimmed_train

1,822

What is the fee to top-up my account

59

trimmed_train

3,151

Where is this card accepted?

60

trimmed_train

3,284

My money disappeared! Please help??

58

trimmed_train

3,400

My cheque deposit didn't seem to work.

12

trimmed_train

1,649

Can I open an account for my offspring?

35

trimmed_train

7,371

Can I receive money in a different countries money?

47

trimmed_train

704

Why was I charged extra on my app?

36

trimmed_train

6,539

need to verify source of funds

26

trimmed_train

5,228

How many days does a regular transaction take to complete? I see a pending payment that hasn't changed in the last several days.

20

trimmed_train

1,806

My contactless is non-functional.

42

trimmed_train

2,228

I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.

44

trimmed_train

258

I found the card that I thought I lost, and I would like to reactivate it.

37

trimmed_train

1,713

I accidentally exceeded my PIN tries. Please advise.

25

trimmed_train

5,624

My transfer was declined, why is that?

43

trimmed_train

857

Why is the cash transaction still showing as not completed?

72

trimmed_train

8,703

The balance has not been updated.

71

trimmed_train

1,918

How much does it cost to do a transfer?

59

trimmed_train

4,147

Please give me a Mastercard instead.

64

trimmed_train

2,994

Top up my card please, which y'all support?

14

trimmed_train

5,428

I would like to cancel my previous purchase.

53

trimmed_train

7,636

What are the steps for making a transfer for topping up?

70

trimmed_train

2,554

Why was there a fee for paying by card?

40

trimmed_train

4,055

Explain the card PIN to me.

33

trimmed_train

4,349

What is the most amount of disposable cards allowable?

50

trimmed_train

9,326

I just got my new card. How can I activate it?

56

trimmed_train

6,610

How long will an urgent transfer from China take?

69

trimmed_train

4,881

I don't remember my passcode?

1

trimmed_train

8,624

Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.

71

trimmed_train

3,389

I've deposited a check in my account but the cash isn't showing as available.

12

trimmed_train

2,128

who do I talk to, to cancel a transfer?

44

trimmed_train

3,778

why are all my identity details required

29

trimmed_train

36

How long does it take for a new card to ship?

23

trimmed_train

395

How does the exchange rate work on this app?

4

trimmed_train

7,203

Does transferring money have a fee?

30

trimmed_train

5,471

How can i get a refund for something i just bought?

53

trimmed_train

6,673

When will my transfer from the US get here?

69

trimmed_train

658

A pending charge of 1L appears on my statement. Please explain as I have not made a purchase for that amount

36

trimmed_train

1,632

Can my teenager have an account?

35

trimmed_train

2,300

How many top-ups can I use?

9

trimmed_train

1,368

How can I exchange AUD for GBP?

62

trimmed_train

7,985

What are my payment options for topping off my account?

57

trimmed_train

8,533

I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?

8

trimmed_train

7,374

My salary is in GBP, do I need to exchange it before putting it into my account?

47

trimmed_train

6,050

A transfer is pending.

13

trimmed_train

2,045

Even though I added money ey to the card, I couldn't use it

67

trimmed_train

486

What do i do if the exchange rate was wrong for the item i bought overseas?

18

trimmed_train

502

Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.

18

trimmed_train

268

How do I link the new card that I just got from you guys?

37

trimmed_train

6,634

When can I use money sent to my account?

69

trimmed_train

2,789

how long does it take for a transfer to arrive

16

trimmed_train

8,832

My card shows a cash withdrawal I don't recognize.

49

trimmed_train

5,231

Is there a reason my payment is still pending?

20

trimmed_train

1,905

Do I get charged if I am receiving money?

59

trimmed_train

1,449

How can I change the currency I'm exchanging from AUD to GBP?

62

trimmed_train

9,443

Why did I get a fee for getting cash?

39

trimmed_train

9,016

I have foreign currency i would like to change how much will it cost me?

76

trimmed_train

9,898

As far as courtries go which ones are supported?

68

trimmed_train

5,850

I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?

19

trimmed_train

3,042

How come I did not get a virtual card yet?

28

trimmed_train

2,356

How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...

0

trimmed_train

9,916

Any chance of getting the card outside the UK?

68

trimmed_train

3,970

I am having a problem proving who I am

27

trimmed_train

6,119

It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?

13

trimmed_train

1,662

Am I able to open an account for my children?

35

trimmed_train

8,362

Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?

61

trimmed_train

2,222

How can I cancel this transaction?

44

trimmed_train