id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
3,660
|
How can I change my address?
| 31
|
trimmed_train
|
2,236
|
Can I increase my top-up maximum?
| 9
|
trimmed_train
|
7,031
|
For some reason, I'm unable to transfer funds.
| 48
|
trimmed_train
|
2,933
|
If I top up by card, what options do I have re: currency and card type?
| 14
|
trimmed_train
|
1,318
|
I tried using my card at multiple vendors and now it's not working.
| 74
|
trimmed_train
|
9,427
|
Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.
| 39
|
trimmed_train
|
530
|
I bought an item at the wrong exchange rate.
| 18
|
trimmed_train
|
5,729
|
Hurry and refund me, I am waiting
| 51
|
trimmed_train
|
8,406
|
I would like a disposable virtual card, could I get one?
| 7
|
trimmed_train
|
3,092
|
Is there an alternative to a physical card?
| 28
|
trimmed_train
|
6,836
|
I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.
| 21
|
trimmed_train
|
233
|
Where do I scan my card?
| 37
|
trimmed_train
|
3,217
|
I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?
| 58
|
trimmed_train
|
5,918
|
My card did not work at store.
| 19
|
trimmed_train
|
4,936
|
Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?
| 2
|
trimmed_train
|
7,161
|
I was transferring some money to a friend, which I thought would be free, but I see there is a charge. What's up with that?
| 30
|
trimmed_train
|
5,884
|
Explain the payment that was declined!
| 19
|
trimmed_train
|
1,073
|
How long is US delivery?
| 52
|
trimmed_train
|
7,455
|
I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?
| 41
|
trimmed_train
|
3,113
|
You accepts my card?
| 60
|
trimmed_train
|
2,621
|
I just made an order and noticed an extra fee. Why have you charged me this without informing me?
| 40
|
trimmed_train
|
4,003
|
The card PIN?
| 33
|
trimmed_train
|
9,585
|
What will happen after my card expires?
| 24
|
trimmed_train
|
4,989
|
Why won't the ATM let me withdraw money?
| 2
|
trimmed_train
|
3,087
|
explain the virtual card
| 28
|
trimmed_train
|
9,357
|
Why was there a fee on my cash withdrawal?
| 39
|
trimmed_train
|
5,385
|
i bought the wrong size and would like a refund
| 53
|
trimmed_train
|
6,557
|
How can I prove the source of my funds?
| 26
|
trimmed_train
|
5,203
|
What is the cause of the delay in applying my card payment to my account?
| 20
|
trimmed_train
|
2,414
|
I was given the wrong amount of cash
| 0
|
trimmed_train
|
9,569
|
When my card expires what is the cost of a replacement and how fast?
| 24
|
trimmed_train
|
288
|
if i found a lost card can i put it back in app
| 37
|
trimmed_train
|
3,800
|
Why should I have to prove my identity?
| 29
|
trimmed_train
|
5,136
|
Why haven't I gotten my payment yet?
| 20
|
trimmed_train
|
933
|
Is my country's currency supported by your system?
| 6
|
trimmed_train
|
5,476
|
I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?
| 53
|
trimmed_train
|
6,902
|
Are there any specific cash machines that I have to go to in order to change my PIN?
| 22
|
trimmed_train
|
6,912
|
Do I need to go to an office to change my pin?
| 22
|
trimmed_train
|
4,817
|
I can't recall my password.
| 1
|
trimmed_train
|
128
|
Is it possible to track the card you sent me?
| 23
|
trimmed_train
|
4,017
|
Tell me about the card PIN?
| 33
|
trimmed_train
|
8,742
|
what amount of time does it take for a transfer to reflect and be available
| 71
|
trimmed_train
|
6,866
|
Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.
| 21
|
trimmed_train
|
8,707
|
I just transferred some money into my account and do not see it updated yet, can you assist?
| 71
|
trimmed_train
|
3,840
|
I am still waiting for verification. Can I use my account before I am verified?
| 29
|
trimmed_train
|
6,914
|
Can I change my PIN without going to a bank?
| 22
|
trimmed_train
|
8,498
|
I don't think that my top-up worked.
| 8
|
trimmed_train
|
7,800
|
What does top-up verification do?
| 55
|
trimmed_train
|
6,457
|
Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
| 66
|
trimmed_train
|
7,238
|
I was charged a fee for a transfer.
| 30
|
trimmed_train
|
1,843
|
To receive money are there charges?
| 59
|
trimmed_train
|
1,653
|
How old does my daughter need to be to have her own account?
| 35
|
trimmed_train
|
6,373
|
Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?
| 66
|
trimmed_train
|
2,740
|
Money is not in recipients account.
| 16
|
trimmed_train
|
9,943
|
I reside in the US, but I want a card.
| 68
|
trimmed_train
|
2,227
|
A transfer has been made in my account that I need to cancel. This was a mistake on my part and I hope we can get this resolved quickly.
| 44
|
trimmed_train
|
7,336
|
I am paid by my employer in GBP; do I need to do anything in the app to indicate this?
| 47
|
trimmed_train
|
6,210
|
I'm not happy with service and would like to delete this account.
| 15
|
trimmed_train
|
2,995
|
Do you accept US credit cards?
| 14
|
trimmed_train
|
1,468
|
What other currencies are available to change to?
| 62
|
trimmed_train
|
705
|
Why was my account assessed a fee?
| 36
|
trimmed_train
|
7,941
|
where can i deposit a check
| 57
|
trimmed_train
|
7,247
|
Why did you charge me a fee when I made a transfer?
| 30
|
trimmed_train
|
5,925
|
Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.
| 19
|
trimmed_train
|
3,424
|
How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.
| 12
|
trimmed_train
|
8,748
|
I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?
| 71
|
trimmed_train
|
1,099
|
Could I chose the date to have it delivered?
| 52
|
trimmed_train
|
1,849
|
why do you charge for transfers?
| 59
|
trimmed_train
|
8,179
|
Help me get the virtual card working.
| 10
|
trimmed_train
|
7,425
|
How can I configure what currency my salary is in if it's in GBP?
| 47
|
trimmed_train
|
1,596
|
Could my daughter open an account?
| 35
|
trimmed_train
|
9,479
|
Why was I charged a fee on a cash withdrawal?
| 39
|
trimmed_train
|
7,814
|
How much does it cost to get more cards?
| 63
|
trimmed_train
|
3,677
|
My billing address changed and I need to update my information.
| 31
|
trimmed_train
|
6,888
|
Can I change my PIN abroad?
| 22
|
trimmed_train
|
7,119
|
I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?
| 48
|
trimmed_train
|
3,326
|
I made a cash deposit and the balance wasn't updated.
| 12
|
trimmed_train
|
3,665
|
Am I able to modify my account details?
| 31
|
trimmed_train
|
84
|
If I ordered my new card last week, how much longer should I wait to receive it?
| 23
|
trimmed_train
|
6,541
|
How can I find the source for my available funds and money?
| 26
|
trimmed_train
|
4,173
|
Can I get a Visa or does it have to be something else.
| 64
|
trimmed_train
|
4,904
|
How do I get the passcode reset?
| 1
|
trimmed_train
|
565
|
The exchange rate that was applied for an international purchase was wrong.
| 18
|
trimmed_train
|
4,780
|
In the app I see a direct debit that I don't recognize.
| 17
|
trimmed_train
|
4,683
|
I did not set up a direct debit I have
| 17
|
trimmed_train
|
2,741
|
How long does it take for money to transfer? I sent some to a friend and it hasn't gone through yet.
| 16
|
trimmed_train
|
7,940
|
Can I deposit a check?
| 57
|
trimmed_train
|
6,000
|
I sent a transfer and it has been pending for awhile. How long will it stay pending?
| 13
|
trimmed_train
|
1,310
|
Currently I can't get my card to work.
| 74
|
trimmed_train
|
304
|
Do you have the best exchange rate?
| 4
|
trimmed_train
|
7,664
|
I want to transfer money from another account into this one.
| 70
|
trimmed_train
|
5,660
|
Why are my transfers getting declined? I havent had a problem in the past.
| 43
|
trimmed_train
|
1,718
|
My PIN is unlocked, what do I do?
| 25
|
trimmed_train
|
9,220
|
I tried activating my card and it doesn't work how do I solve this problem?
| 56
|
trimmed_train
|
9,274
|
I need my card to be activated right now.
| 56
|
trimmed_train
|
9,299
|
Where can I activate my card?
| 56
|
trimmed_train
|
9,114
|
How much does it cost to top up a US-issued card?
| 73
|
trimmed_train
|
8,664
|
The money that I have transferred hasn't arrived yet.
| 71
|
trimmed_train
|
6,236
|
The service here is horrible, I want to delete my account.
| 15
|
trimmed_train
|
5,892
|
How can a payment be declined
| 19
|
trimmed_train
|
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