id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
8,371 | What do you use disposable cards on? | 7 | trimmed_train |
6,280 | An ATM machine didn't return my card. | 45 | trimmed_train |
1,108 | How long are deliveries to the US? | 52 | trimmed_train |
7,635 | I have zero dollars in my account. Can I submit additional funds via bank transfer? | 70 | trimmed_train |
7,372 | Can I transfer my salary if its in GBP? | 47 | trimmed_train |
1,904 | Does it cost me to add cash? | 59 | trimmed_train |
1,322 | Today I used my card at a restaurant and it was declined. Why? | 74 | trimmed_train |
3,170 | Why was my top up reverted? | 58 | trimmed_train |
6,411 | Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account? | 66 | trimmed_train |
4,493 | There's a possibility that my card was compromised. | 75 | trimmed_train |
786 | How long does it take for cash withdrawals to hit my account? | 72 | trimmed_train |
1,794 | I can't get a contactless payment to work. | 42 | trimmed_train |
6,148 | I need to delete my account, please. | 15 | trimmed_train |
6,571 | can i see money source? | 26 | trimmed_train |
1,233 | When traveling, is it possible for it to add money at specific time intervals? | 5 | trimmed_train |
1,146 | is there a way to do automatic top up | 5 | trimmed_train |
7,573 | I want to op up my account by using bank transfer. How do I go about it? | 70 | trimmed_train |
8,357 | I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee! I never would've made this withdrawal if I'd known I'd be charged so much. | 61 | trimmed_train |
968 | Does my account have the option to hold multiple currencies? | 6 | trimmed_train |
4,347 | How many disposable cards am I allowed to have? | 50 | trimmed_train |
8,719 | When does a UK transfer show up? | 71 | trimmed_train |
9,076 | What are the charges for topping up US card? | 73 | trimmed_train |
5,775 | I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund. | 51 | trimmed_train |
5,153 | There is a payment that has not processed. | 20 | trimmed_train |
2,590 | Why do I have to pay extra for using my card? | 40 | trimmed_train |
1,391 | How do I change my AUD into GBP? | 62 | trimmed_train |
5,962 | I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't. | 19 | trimmed_train |
7,893 | I'd like to get another card | 63 | trimmed_train |
1,686 | I cannot try my PIN anymore. | 25 | trimmed_train |
101 | I have not received my card and it's been a week, what do I do? | 23 | trimmed_train |
3,490 | There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?! | 34 | trimmed_train |
6,807 | Why did you cancel my card payment? | 21 | trimmed_train |
7,752 | is there a reason i need to verify top up | 55 | trimmed_train |
7,493 | Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue. | 41 | trimmed_train |
1,958 | My top up did not complete. | 67 | trimmed_train |
507 | An item I bought had the wrong exchange rate applied. | 18 | trimmed_train |
2,990 | What cards do you support | 14 | trimmed_train |
9,721 | Can I top up my account with Google Pay? | 32 | trimmed_train |
6,721 | Money transfer help? How long? | 69 | trimmed_train |
7,854 | How do i request more physical cards? | 63 | trimmed_train |
1,507 | i need help, i lost my card | 65 | trimmed_train |
5,386 | I want to know about your refund policy. | 53 | trimmed_train |
9,901 | What countries do you operate in? | 68 | trimmed_train |
8,158 | I'm interested in getting a card. How does one go about doing that? | 11 | trimmed_train |
6,768 | I had a payment reverted and would like to figure out why. | 21 | trimmed_train |
9,912 | Is it possible for a person who lives in the US to get a card? | 68 | trimmed_train |
6,689 | I must quickly transfer something from China, and I need to know how long it will take. | 69 | trimmed_train |
9,464 | It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far! | 39 | trimmed_train |
8,310 | While abroad I got cash, and a wrong exchange rate was applied. | 61 | trimmed_train |
7,953 | Is there such thing as top up by cheque? | 57 | trimmed_train |
1,547 | My card is missing. | 65 | trimmed_train |
5,965 | My card payment won't work. | 19 | trimmed_train |
2,564 | There was an extra charge when I used my card | 40 | trimmed_train |
2,848 | Could you please help me? I made my rent payment and have double checked that I sent it to the right account. The person receiving it says he has not received it but it shows complete on my side. | 16 | trimmed_train |
4,096 | Where do I find my PIN for my new card? | 33 | trimmed_train |
2,305 | Can someone please tell me how much I can top-up? | 9 | trimmed_train |
7,456 | My transfer failed when I tried. | 41 | trimmed_train |
6,476 | A duplicated payment was made for something. | 66 | trimmed_train |
154 | I was able to find my card. How to I go about putting it into my app? | 37 | trimmed_train |
1,332 | I think my card is broken or something. I tried using it and it wouldn't go through, please help. | 74 | trimmed_train |
4,863 | I think my passcode was changed | 1 | trimmed_train |
2,405 | I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back? | 0 | trimmed_train |
3,908 | Help me verify my identification. | 27 | trimmed_train |
6,711 | How long does it take for a transfer to reach my account? | 69 | trimmed_train |
6,283 | What should I do if the atm eats my card? | 45 | trimmed_train |
5,943 | My card payment doesn't work. | 19 | trimmed_train |
8,877 | My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges? | 49 | trimmed_train |
6,915 | Can my PIN changed remotely without visiting a bank? | 22 | trimmed_train |
662 | Hello, there seems to be a billing mistake associated with my account. My app was charged $1 more than it should have. Could you please explain why this may have happened? | 36 | trimmed_train |
9,698 | Help me please, My Apple Pay American Express top up does not work. | 32 | trimmed_train |
4,316 | I cannot tell what my top up currently is. | 54 | trimmed_train |
3,772 | I do not feel comfortable verifying my identity. | 29 | trimmed_train |
3,882 | I'm not verifying my identity. | 29 | trimmed_train |
7,305 | Hey I thought transfers were free. Why are you charging me? | 30 | trimmed_train |
6,419 | Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back. | 66 | trimmed_train |
5,708 | I can not find my refund. | 51 | trimmed_train |
4,213 | Mastercard is my preferred company. | 64 | trimmed_train |
8,248 | Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost. | 61 | trimmed_train |
7,787 | Tell me how to verify a top up. | 55 | trimmed_train |
1,019 | Can I choose when my card is delivered? | 52 | trimmed_train |
4,892 | I want to reset my passcode, how can I do that? | 1 | trimmed_train |
3,206 | Why has my top up been cancelled | 58 | trimmed_train |
6,524 | Is there a way to see where my money originally came from? | 26 | trimmed_train |
47 | Should I keep waiting for my card to be delivered? | 23 | trimmed_train |
6,259 | The ATM took my card. | 45 | trimmed_train |
2,810 | I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please? | 16 | trimmed_train |
5,588 | How can I check for an unsupported merchant for my transfer request? | 43 | trimmed_train |
1,546 | I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card? | 65 | trimmed_train |
6,635 | How long does a transfer from the US take? | 69 | trimmed_train |
7,239 | I thought you guys offered free transfers. Why was I charged? | 30 | trimmed_train |
4,350 | Can I get a disposable card? How many can I have? How often can I use them? | 50 | trimmed_train |
8,299 | The exchange rate was different when I got cash | 61 | trimmed_train |
5,603 | Why did my transfer get declined? | 43 | trimmed_train |
7,442 | Can you tell me why my transfer is failing and help resolve? | 41 | trimmed_train |
6,899 | Can I change my PIN remotely? | 22 | trimmed_train |
1,696 | I forgot my PIN number. | 25 | trimmed_train |
2,276 | What is the maximum top up? | 9 | trimmed_train |
6,017 | How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet. | 13 | trimmed_train |
7,529 | Why are my transfers not going through. I have tried over 4 times to get it to work. This is just a simple transfer. Is something else causing this in the system? Is it broken? | 41 | trimmed_train |
1,589 | Can my 8 year old grandson open an account at the bank? | 35 | trimmed_train |
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