id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
5,148 | I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending. | 20 | trimmed_train |
3,295 | Why has my top up been returned? | 58 | trimmed_train |
2,501 | I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money? | 0 | trimmed_train |
3,819 | Can I go ahead and use my account even though my identify hasn't been verified yet? | 29 | trimmed_train |
7,345 | How do I transfer funds if I am paid in GBP? | 47 | trimmed_train |
6,952 | Am I able to change my PIN at certain cash machines? | 22 | trimmed_train |
2,232 | I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that? | 44 | trimmed_train |
2,745 | My friend says he hasn't received my transaction | 16 | trimmed_train |
2,828 | Why is the transaction to my friend still pending? | 16 | trimmed_train |
5,695 | Where is my recent refund in the my statement? | 51 | trimmed_train |
3,058 | And do you have virtual cards instead of physical ones? | 28 | trimmed_train |
1,149 | If I don't have much money in the account can I auto top-up? | 5 | trimmed_train |
8,046 | Do you accept cheques for top ups? | 57 | trimmed_train |
3,149 | What businesses can I use this card with? | 60 | trimmed_train |
8,848 | The app says that I got cash in an ATM and I didn't | 49 | trimmed_train |
5,821 | I returned something to a store but can't see my refund. | 51 | trimmed_train |
750 | Why has my withdrawal not posted? | 72 | trimmed_train |
281 | I just received a new card, where do I go to link it to my account? | 37 | trimmed_train |
7,627 | I need more money in my account. Can I add more by transferring? | 70 | trimmed_train |
3,336 | Where is my missing cheque I deposited? | 12 | trimmed_train |
5,378 | Where do I go for a refund? | 53 | trimmed_train |
174 | Okay, I found my card, can I put it back in the app? | 37 | trimmed_train |
9,465 | I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now? | 39 | trimmed_train |
3,486 | I don't understand where this charge came from. | 34 | trimmed_train |
6,585 | How can I find out where the funds are flow? | 26 | trimmed_train |
7,476 | Why can I not make a transfer? | 41 | trimmed_train |
9,571 | Do I need to order a new card if mine is expiring? | 24 | trimmed_train |
7,908 | Will it cost me to get a second card? | 63 | trimmed_train |
2,762 | I transferred some money but it is not here yet | 16 | trimmed_train |
3,498 | I do not recognise the card payment. | 34 | trimmed_train |
6,158 | What's the process for terminating an account? | 15 | trimmed_train |
7,065 | For what reason can I not transfer money to a beneficiary? | 48 | trimmed_train |
989 | If I was travelling abroad, would I be able to hold currencies in euros? | 6 | trimmed_train |
6,217 | Please help me delete this account. | 15 | trimmed_train |
6,263 | The ATM did not give me my card back? | 45 | trimmed_train |
952 | Please tell me which fiat currencies you support. | 6 | trimmed_train |
7,089 | I have been trying to exchange this for crypto but the app won't work could you please help me? | 48 | trimmed_train |
2,975 | I only have one more US credit card, is it accepted? | 14 | trimmed_train |
5,757 | Why is the refund not on my statement? | 51 | trimmed_train |
9,226 | How do I activate my card, so that I can start using it? | 56 | trimmed_train |
2,168 | I am trying to revert a transcation I did this morning | 44 | trimmed_train |
9,164 | Are there fees for adding money with an International card? | 73 | trimmed_train |
1,835 | Am I charged for receiving money? | 59 | trimmed_train |
9,159 | I need to know what charges I will incur for using a European card for top up. | 73 | trimmed_train |
9,981 | Which countries are you in? | 68 | trimmed_train |
9,701 | what can I do if I got my American Express in Apple Bay but top up is not working? | 32 | trimmed_train |
9,388 | Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before | 39 | trimmed_train |
5,295 | I lost my phone. What do I need to do? | 38 | trimmed_train |
7,801 | I CAN NOT FIND THE TOP-UP VERIFICATION CODE. | 55 | trimmed_train |
481 | They used the wrong rate when I made a purchase with foreign currency. | 18 | trimmed_train |
9,549 | What happens after my card expires? | 24 | trimmed_train |
3,728 | I moved and would like to change my address. | 31 | trimmed_train |
1,464 | Whats types of currency can I exchange? | 62 | trimmed_train |
3,937 | I am having a problem with verifying my identity. | 27 | trimmed_train |
3,919 | My identity verification didn't work | 27 | trimmed_train |
8,368 | You applied the wrong exchange rate while I was traveling outside the country. | 61 | trimmed_train |
1,803 | How can I fix my contactless? | 42 | trimmed_train |
7,067 | i tried to transfer cryptocurrency into my account but was denied | 48 | trimmed_train |
2,734 | Why hasn't my transaction arrived? | 16 | trimmed_train |
9,857 | Where in the app do I go to verify my identity? | 3 | trimmed_train |
2,209 | There's been a transaction to the wrong account. | 44 | trimmed_train |
9,351 | Why am I charged a fee for withdrawing cash? | 39 | trimmed_train |
3,330 | i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong? | 12 | trimmed_train |
3,570 | The App shows a fraudulent payment made on my account. | 34 | trimmed_train |
9,566 | My card is about to expire. How do I order another? | 24 | trimmed_train |
2,960 | Help me use American Express to add money to the account. | 14 | trimmed_train |
1,306 | Can I use app to reset PIN attempts? | 74 | trimmed_train |
1,018 | I need my card soon. | 52 | trimmed_train |
7,952 | Do you take checks? | 57 | trimmed_train |
8,554 | Could you please recommend what I should do if my card keeps getting declined? I planned to top-up today but I am unable to get it to work. I need a fast solution to this problem. | 8 | trimmed_train |
6,389 | One of my payments was doubled | 66 | trimmed_train |
7,793 | What is the verification process for my card? | 55 | trimmed_train |
4,360 | Help me create several temp cards every day. | 50 | trimmed_train |
678 | There is an extra charge on my account I didn't authorise, it's just £1, what is it? | 36 | trimmed_train |
7,843 | I would like some more physical cards, what is my limit? | 63 | trimmed_train |
2,689 | Can you explain why I was charged extra when I used the card? | 40 | trimmed_train |
7,433 | Your system is broken. My transfers keep failing, 5 times now. | 41 | trimmed_train |
4,791 | Why is there a direct debit fee in the App when I didn't do it? | 17 | trimmed_train |
6,161 | I want to cancel my account. | 15 | trimmed_train |
8,518 | I topped up my card but the app rejected it. | 8 | trimmed_train |
5,535 | Can I have a refund for one of your products? | 53 | trimmed_train |
5,075 | I attempted to get money in cash but it was refused! | 2 | trimmed_train |
2,788 | I have not received the completed transaction. | 16 | trimmed_train |
5,597 | It appears my transfer was declined. | 43 | trimmed_train |
8,804 | I think someone stole money from my card | 49 | trimmed_train |
783 | What does pending mean on a cash withdrawal? | 72 | trimmed_train |
6,598 | How long does it take to get my money | 69 | trimmed_train |
8,869 | In the app, I see a withdrawal I didn't make. | 49 | trimmed_train |
1,721 | After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it? | 25 | trimmed_train |
6,010 | Tell me why my transfer is pending. | 13 | trimmed_train |
6,972 | How can I change my old pin to a new one? | 22 | trimmed_train |
9,367 | Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge. | 39 | trimmed_train |
9,781 | What do I need to do to perform identity checks? | 3 | trimmed_train |
3,536 | I've never been to that store. That's a fraudulent charge. | 34 | trimmed_train |
3,294 | Why did my top up get pulled back out? | 58 | trimmed_train |
7,241 | I do not like this, I made a simple transfer but I have an additional charge for doing so. | 30 | trimmed_train |
9,931 | What are the countries you have offices in? | 68 | trimmed_train |
142 | My new card isn't here and it was issued a week ago. | 23 | trimmed_train |
2,154 | Hi , I just came to know I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow. | 44 | trimmed_train |
5,005 | I tried to pull cash from an ATM but it wouldn't let me. | 2 | trimmed_train |
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