id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
6,565
|
Where do my fund come from?
| 26
|
trimmed_train
|
5,437
|
Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.
| 53
|
trimmed_train
|
115
|
Do you have a tracking number for the card I was sent?
| 23
|
trimmed_train
|
7,221
|
I thought transfers were free, why was I charged?
| 30
|
trimmed_train
|
4,237
|
I can't see my top up in my wallet!
| 54
|
trimmed_train
|
7,010
|
Why was I not allowed to do a transfer to a beneficiary?
| 48
|
trimmed_train
|
6,958
|
I want to change my PIN.
| 22
|
trimmed_train
|
2,043
|
top up not completed
| 67
|
trimmed_train
|
3,971
|
It won't let me prove my identity.
| 27
|
trimmed_train
|
9,457
|
What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.
| 39
|
trimmed_train
|
7,695
|
Why do you ask for top-up verification?
| 55
|
trimmed_train
|
6,076
|
Why is there a pending time on my transfer?
| 13
|
trimmed_train
|
7,688
|
I would like to receive instructions showing the verification process for top up cards..
| 55
|
trimmed_train
|
1,854
|
Will I be fined for topping up by transfer?
| 59
|
trimmed_train
|
4,798
|
My account was charged a debit payment I don't recognize.
| 17
|
trimmed_train
|
9,867
|
What documents do I need for the identity check?
| 3
|
trimmed_train
|
5,682
|
Why haven't I received a refund yet?
| 51
|
trimmed_train
|
8,008
|
If I need to top up with cash where should I look?
| 57
|
trimmed_train
|
8,140
|
Show me where to order my card.
| 11
|
trimmed_train
|
9,196
|
I want to use my card. How do I activate it?
| 56
|
trimmed_train
|
7,637
|
For my account, how do I transfer money in?
| 70
|
trimmed_train
|
4,671
|
I don't know where a direct debit payment came from
| 17
|
trimmed_train
|
7,712
|
Why do we need to verify a top-up card?
| 55
|
trimmed_train
|
3,145
|
How can I know where my card will be accepted?
| 60
|
trimmed_train
|
2,211
|
I want to revert this mornings transaction.
| 44
|
trimmed_train
|
6,520
|
I need to know where my funds come from.
| 26
|
trimmed_train
|
2,678
|
I noticed an extra fee when I paid with my card.
| 40
|
trimmed_train
|
4,520
|
There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.
| 75
|
trimmed_train
|
8,278
|
I think that the exchange rate for the withdrawal of my cash is not right.
| 61
|
trimmed_train
|
1,382
|
Does your app allow currency exchanges between USD and GBP?
| 62
|
trimmed_train
|
2,108
|
I need to cancel a transfer I made.
| 44
|
trimmed_train
|
9,677
|
Why is top up not working for my apple pay app
| 32
|
trimmed_train
|
6,891
|
Do I have to go into the bank to change my PIN?
| 22
|
trimmed_train
|
5,930
|
Why do you keep declining my payment?I tried several times already with this card and it is just not working.
| 19
|
trimmed_train
|
946
|
I'm interested in using fiat currencies, which do you support?
| 6
|
trimmed_train
|
860
|
I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??
| 72
|
trimmed_train
|
8,182
|
I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?
| 10
|
trimmed_train
|
9,158
|
Will I be charged a fee for topping up using a European card?
| 73
|
trimmed_train
|
408
|
Can you please explain why the exchange rate for the item I bought is wrong?
| 18
|
trimmed_train
|
1,429
|
Can I exchange currencies with the app?
| 62
|
trimmed_train
|
5,960
|
Is there an issue with my card payment as it has not gone through.
| 19
|
trimmed_train
|
2,539
|
I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?
| 40
|
trimmed_train
|
2,284
|
Are there any top-up limits involved?
| 9
|
trimmed_train
|
6,560
|
where is this money from
| 26
|
trimmed_train
|
3,168
|
What caused my top-up to be returned?
| 58
|
trimmed_train
|
2,705
|
I sent money to a person and they haven't received the payment yet.
| 16
|
trimmed_train
|
865
|
Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?
| 72
|
trimmed_train
|
9,327
|
Please assist me with activation.
| 56
|
trimmed_train
|
2,663
|
Why did I get charged more for using my card?
| 40
|
trimmed_train
|
5,182
|
I was wondering why my payment hasn't gone through yet, its been a while.
| 20
|
trimmed_train
|
1,070
|
How long is the delivery to the US?
| 52
|
trimmed_train
|
5,506
|
I just bought an item and would like to stop payment, is this possible? The item has not been received yet.
| 53
|
trimmed_train
|
4,274
|
My wallet isn't showing my top-up, did I do something wrong?
| 54
|
trimmed_train
|
2,365
|
I didn't receive the amount of cash I requested for the ATM.
| 0
|
trimmed_train
|
7,581
|
I am in desperate need to transfer funds from another account that i have into this one, how do i do that?
| 70
|
trimmed_train
|
8,378
|
How can I get disposable virtual cards?
| 7
|
trimmed_train
|
8,642
|
I did a money transfer to my account and it is not showing there.
| 71
|
trimmed_train
|
2,009
|
My top-up is still pending
| 67
|
trimmed_train
|
9,525
|
Does it cost much or take long to get a new card? Mine is about to expire.
| 24
|
trimmed_train
|
7,673
|
Can you please explain how bank transfers work?
| 70
|
trimmed_train
|
8,445
|
Can you tell me where I can order a disposable virtual card?
| 7
|
trimmed_train
|
5,053
|
Is there something wrong with the ATM? It would not let me pull cash out of my account.
| 2
|
trimmed_train
|
3,827
|
How does identity check work?
| 29
|
trimmed_train
|
8,050
|
Can I request a card?
| 11
|
trimmed_train
|
4,526
|
Someone besides me might be using my card.
| 75
|
trimmed_train
|
6,533
|
I would like to verify my source of funds.
| 26
|
trimmed_train
|
6,945
|
How can I set a new pin.
| 22
|
trimmed_train
|
9,429
|
Tell me why there is an extra charge when I used an ATM?
| 39
|
trimmed_train
|
7,069
|
My transfer to a beneficiary did not go through. Why?
| 48
|
trimmed_train
|
2,924
|
What currencies do you accept for adding money?
| 14
|
trimmed_train
|
8,970
|
Do you offer any discounts for someone who exchanges currencies frequently?
| 76
|
trimmed_train
|
3,848
|
Why is there an identity check?
| 29
|
trimmed_train
|
4,285
|
How do I use a card to top up?
| 54
|
trimmed_train
|
455
|
I question today's exchange rate for rubles into pounds. I was hoping for a better return.
| 18
|
trimmed_train
|
3,516
|
There is payment showing that I didn't do.
| 34
|
trimmed_train
|
3,171
|
Seems like my top-up has been cancelled
| 58
|
trimmed_train
|
4,251
|
Could you tell me why my top up isn't showing in my wallet?
| 54
|
trimmed_train
|
1,584
|
What is the appropriate age for my child to be able to open an account?
| 35
|
trimmed_train
|
9,075
|
Do I have to pay extra if I use an international card to top up my account?
| 73
|
trimmed_train
|
620
|
Why do I see an extra fee on my statement?
| 36
|
trimmed_train
|
5,970
|
Why are the payments being declined on my new card? I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood. I am very distressed about my new card not working.
| 19
|
trimmed_train
|
8,774
|
my transfer isn't there
| 71
|
trimmed_train
|
6,326
|
I have a duplicate payment on my card.
| 66
|
trimmed_train
|
6,447
|
Why do I have two charges It should only be one charge?
| 66
|
trimmed_train
|
5,625
|
I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?
| 43
|
trimmed_train
|
1,909
|
Do I pay a fee for SEPA transfers?
| 59
|
trimmed_train
|
9,801
|
What are all of the different steps for identity checks?
| 3
|
trimmed_train
|
1,962
|
My top-up didn't go through; it still says pending. What's up with that?
| 67
|
trimmed_train
|
1,412
|
How do I exchange AUD for GBP?
| 62
|
trimmed_train
|
8,334
|
I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend. It didn't notify me beforehand either or I wouldn't have ever done it.
| 61
|
trimmed_train
|
7,214
|
Is it normal to see a fee for transferring money?
| 30
|
trimmed_train
|
5,670
|
Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already but same thing is happening.
| 43
|
trimmed_train
|
4,233
|
Can I choose what card I can use
| 64
|
trimmed_train
|
6,432
|
What do I do if a transaction shows up twice?
| 66
|
trimmed_train
|
4,171
|
Does it matter which card I use
| 64
|
trimmed_train
|
2,620
|
Why was the price higher when I paid with my card?
| 40
|
trimmed_train
|
7,823
|
Can I get more cards just incase?
| 63
|
trimmed_train
|
1,994
|
I believe my top up is still pending
| 67
|
trimmed_train
|
8,594
|
I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.
| 8
|
trimmed_train
|
5,011
|
Why am I not able to get cash from the ATM?
| 2
|
trimmed_train
|
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